[{"additional":"","additionalPlain":"","categories":{"location":"Santa Monica","team":"Sales","allLocations":["Santa Monica"]},"createdAt":1688864359395,"descriptionPlain":"As an Account Executive at Two Dots, you will play a critical role in driving our company’s growth by generating new business opportunities. Your primary focus will be to create a pipeline of leads and schedule demos for our CEO, who is currently spearheading sales. This role requires a highly motivated and target-driven individual with excellent communication skills, who is eager to contribute to the success of a transformative company in the residential real estate industry. The successful candidate will be able to grow into a full-stack account executive as our sales process matures.\n","description":"<div><span style=\"font-size: 12pt;\">As an Account Executive at Two Dots, you will play a critical role in driving our company’s growth by generating new business opportunities. Your primary focus will be to create a pipeline of leads and schedule demos for our CEO, who is currently spearheading sales. This role requires a highly motivated and target-driven individual with excellent communication skills, who is eager to contribute to the success of a transformative company in the residential real estate industry. </span><span style=\"font-size: 16px;\">The successful candidate will be able to grow into a full-stack account executive as our sales process matures.</span></div>","id":"77be9b0c-d628-4919-a98c-c792617f7163","lists":[{"text":"Responsibilites","content":"<li>Lead Generation: Identify and generate new business opportunities through cold calling, emailing, social media outreach, and networking.</li><li>Scheduling Demos: Coordinate and schedule product demonstrations for potential clients with the CEO.</li><li>Client Meetings: Engage with potential clients to understand their needs and how Two Dots’ solutions can address them.</li><li>Sales Pipeline Management: Maintain and manage the sales pipeline, ensuring data accuracy and tracking progress.</li><li>Reporting: Keep the CEO informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly analyses.</li><li>Sales Goals: Meet and exceed sales targets and KPIs set by the company.</li>"},{"text":"Qualifications","content":"<li>2+ years of experience in sales, lead generation, or a similar role.</li><li>Strong desire to learn and accelerate your career development.</li><li>Exceptional communication and interpersonal skills.</li><li>Self-motivated and target-driven, with a proven track record in sales.</li><li>Strong organizational and time management skills.</li><li>Ability to work in a fast-paced environment and learn.&nbsp;</li><li>Knowledge of the residential real estate industry is a plus.</li>"}],"salaryRange":{"min":85000,"max":105000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div>Equity grant in RSUs of between .05% and .1% ownership in the company</div>","salaryDescriptionPlain":"Equity grant in RSUs of between .05% and .1% ownership in the company\n","text":"Account Executive","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"<div><span style=\"font-size: 12pt;\">As an Account Executive at Two Dots, you will play a critical role in driving our company’s growth by generating new business opportunities. Your primary focus will be to create a pipeline of leads and schedule demos for our CEO, who is currently spearheading sales. This role requires a highly motivated and target-driven individual with excellent communication skills, who is eager to contribute to the success of a transformative company in the residential real estate industry. </span><span style=\"font-size: 16px;\">The successful candidate will be able to grow into a full-stack account executive as our sales process matures.</span></div>","descriptionBodyPlain":"As an Account Executive at Two Dots, you will play a critical role in driving our company’s growth by generating new business opportunities. Your primary focus will be to create a pipeline of leads and schedule demos for our CEO, who is currently spearheading sales. This role requires a highly motivated and target-driven individual with excellent communication skills, who is eager to contribute to the success of a transformative company in the residential real estate industry. The successful candidate will be able to grow into a full-stack account executive as our sales process matures.\n","hostedUrl":"https://jobs.lever.co/twodots/77be9b0c-d628-4919-a98c-c792617f7163","applyUrl":"https://jobs.lever.co/twodots/77be9b0c-d628-4919-a98c-c792617f7163/apply"},{"additional":"","additionalPlain":"","categories":{"location":"Santa Monica","team":"Executive","allLocations":["Santa Monica"]},"createdAt":1691018596837,"descriptionPlain":"As Chief of Staff you will play an essential role within our organization, serving as a right hand to our CEO, helping the company to scale efficiently as we experience rapid growth. To start, a key component of this role will be recruiting. \n\nUltimately we are looking for a true \"jack of all trades\" – someone who is willing to roll up their sleeves, where no task is too big or small. We need a person with a \"get it done\" attitude and a solutions-oriented mindset who thrives in a fast-paced, entrepreneurial environment.\n","description":"<div><span style=\"font-size: 11pt;\">As Chief of Staff you will play an essential role within our organization, serving as a right hand to our CEO, helping the company to scale efficiently as we experience rapid growth. To start, a key component of this role will be recruiting.&nbsp;</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Ultimately we are looking for a true \"jack of all trades\" – someone who is willing to roll up their sleeves, where no task is too big or small. We need a person with a \"get it done\" attitude and a solutions-oriented mindset who thrives in a fast-paced, entrepreneurial environment.</span></div>","id":"ccd1b8bd-15bb-47ed-841a-ce5af4ba4727","lists":[{"text":"Key Responsibilities","content":"<li>Assisting the CEO in the decision-making process by providing necessary data and information</li><li>Put in place innovative hiring methods to help Two Dots bring in the best talent</li><li>Work closely with company leaders to grasp their hiring goals and ideal team member characteristics</li><li>Pick out and assess candidates to ensure they are high-quality talentCoordinating and driving execution of strategic initiatives to ensure projects are completed timely and <a href=\"http://successfully.Oversee\">successfully.</a></li><li>Oversee and manage special projects, ensuring they are completed in a timely manner and within budget</li>"},{"text":"Qualifications","content":"<li>Bachelor’s degree in Business, Finance, or a related field</li><li>4+ years of experience in a strategic role within a fast-paced, startup environment</li><li>Excellent communicator in written and verbal form</li><li>Extremely versatile, dedicated to efficient productivity</li><li>Ability to manage multiple projects simultaneously and meet deadlines</li>"}],"salaryRange":{"min":110000,"max":160000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div>.25-.5% equity in addition</div>","salaryDescriptionPlain":".25-.5% equity in addition\n","text":"Chief of Staff","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"<div><span style=\"font-size: 11pt;\">As Chief of Staff you will play an essential role within our organization, serving as a right hand to our CEO, helping the company to scale efficiently as we experience rapid growth. To start, a key component of this role will be recruiting.&nbsp;</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Ultimately we are looking for a true \"jack of all trades\" – someone who is willing to roll up their sleeves, where no task is too big or small. We need a person with a \"get it done\" attitude and a solutions-oriented mindset who thrives in a fast-paced, entrepreneurial environment.</span></div>","descriptionBodyPlain":"As Chief of Staff you will play an essential role within our organization, serving as a right hand to our CEO, helping the company to scale efficiently as we experience rapid growth. To start, a key component of this role will be recruiting. \n\nUltimately we are looking for a true \"jack of all trades\" – someone who is willing to roll up their sleeves, where no task is too big or small. We need a person with a \"get it done\" attitude and a solutions-oriented mindset who thrives in a fast-paced, entrepreneurial environment.\n","hostedUrl":"https://jobs.lever.co/twodots/ccd1b8bd-15bb-47ed-841a-ce5af4ba4727","applyUrl":"https://jobs.lever.co/twodots/ccd1b8bd-15bb-47ed-841a-ce5af4ba4727/apply"},{"additional":"","additionalPlain":"","categories":{"location":"Santa Monica","team":"Customer Success","allLocations":["Santa Monica"]},"createdAt":1689548416531,"descriptionPlain":"As a Customer Success Associate at Two Dots, you will play a crucial role in ensuring our leasing agent clients receive exceptional support. Your primary responsibility will be to guide them through our income verification and fraud detection software for their rental applications. You will be their first point of contact for any support issues or inquiries, ensuring they have a seamless and positive experience with our software.\n","description":"<div><span style=\"font-size: 12pt;\">As a Customer Success Associate at Two Dots, you will play a crucial role in ensuring our leasing agent clients receive exceptional support. Your primary responsibility will be to guide them through our income verification and fraud detection software for their rental applications. You will be their first point of contact for any support issues or inquiries, ensuring they have a seamless and positive experience with our software.</span></div>","id":"72be4c60-2ce7-4f83-b837-d8c840c34de9","lists":[{"text":"Responsibilities","content":"<li>Client Support: Provide exceptional support to leasing agent clients, addressing their questions, troubleshooting issues, and guiding them through our software via both phone and chat.</li><li>Product Understanding: Become an expert on our income verification and fraud detection software to support clients and guide them to maximize its value effectively<a rel=\"noopener noreferrer\" class=\"postings-link\" href=\"http://value.Client\">.</a></li><li>Client Onboarding: Assist in onboarding new clients, ensuring they understand how to use our software effectively and efficiently.</li><li>Feedback Gathering: Collect and communicate client feedback to the appropriate internal teams for product development and improvement.</li><li>Customer Satisfaction: Monitor customer satisfaction and identify opportunities to improve our support and services.</li><li>Documentation: Maintain and update customer documentation and training materials.</li><li>Collaboration: Collaborate with the Customer Success Lead and other team members to achieve our customer success goals.</li>"},{"text":"Qualifications","content":"<li>1+ years of experience in customer service, customer success, or a similar role.</li><li>Strong understanding of the residential real estate industry, particularly leasing processes.</li><li>Excellent communication and interpersonal skills.</li><li>Problem-solving and conflict-resolution skills.</li><li>Proficient in using customer service software and CRM systems.</li><li>Ability to multitask and manage time effectively.</li>"}],"salaryRange":{"min":65000,"max":75000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div>equity grants in RSUs will be included in addition to base pay</div>","salaryDescriptionPlain":"equity grants in RSUs will be included in addition to base pay\n","text":"Customer Success Associate","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"<div><span style=\"font-size: 12pt;\">As a Customer Success Associate at Two Dots, you will play a crucial role in ensuring our leasing agent clients receive exceptional support. Your primary responsibility will be to guide them through our income verification and fraud detection software for their rental applications. You will be their first point of contact for any support issues or inquiries, ensuring they have a seamless and positive experience with our software.</span></div>","descriptionBodyPlain":"As a Customer Success Associate at Two Dots, you will play a crucial role in ensuring our leasing agent clients receive exceptional support. Your primary responsibility will be to guide them through our income verification and fraud detection software for their rental applications. You will be their first point of contact for any support issues or inquiries, ensuring they have a seamless and positive experience with our software.\n","hostedUrl":"https://jobs.lever.co/twodots/72be4c60-2ce7-4f83-b837-d8c840c34de9","applyUrl":"https://jobs.lever.co/twodots/72be4c60-2ce7-4f83-b837-d8c840c34de9/apply"},{"additional":"","additionalPlain":"","categories":{"location":"Santa Monica","team":"Customer Success","allLocations":["Santa Monica"]},"createdAt":1688937766951,"descriptionPlain":"We are seeking a driven and customer-focused Customer Success Lead to join our team at Two Dots. The successful candidate will be responsible for expanding and leading a team primarily focused on providing outstanding support to our customers in the residential property management industry. This role is critical in ensuring customer satisfaction, product adoption, and ultimately, customer expansion to new properties.\n","description":"<div>We are seeking a driven and customer-focused Customer Success Lead to join our team at Two Dots. The successful candidate will be responsible for expanding and leading a team primarily focused on providing outstanding support to our customers in the residential property management industry. This role is critical in ensuring customer satisfaction, product adoption, and ultimately, customer expansion to new properties.</div>","id":"4b12f49a-486d-42ca-9deb-503f53a15cb8","lists":[{"text":"Responsibilities","content":"<li><b>Lead and Mentor</b>: Provide leadership, coaching, and mentorship to a team of Customer Success Associates focused on support functions</li><li><b>Customer Support</b>: Ensure that customer queries and issues are efficiently resolved, and oversee the team in delivering high-quality support.</li><li><b>Performance Monitoring</b>: Monitor and analyze team performance metrics, and develop strategies for improvement.</li><li><b>Customer Retention and Expansion</b>: Identify risks and collaborate with the team to establish plans for customer retention and most importantly, expansion to more properties.</li><li><b>Customer Feedback</b>: Collect customer feedback regarding the product and support services, and collaborate with product development teams to drive product enhancements.</li><li><b>Escalation Management</b>: Address escalated customer support issues and collaborate with relevant teams for prompt resolution.</li><li><b>Training and Development</b>: Develop and execute training programs for the customer success team to ensure they are proficient in our products and support processes.</li><li><b>Cross-functional Collaboration</b>: Work closely with other departments such as sales and engineering to meet customer needs.</li><li><b>Knowledge Base Building and Maintenance</b>: Ensure that the support knowledge base is up-to-date and provide insights for content improvement.</li><li><b>Reporting</b>: Regularly report to senior management on team performance, customer feedback, retention, and expansion metrics.</li>"},{"text":"Qualifications","content":"<li>3+ years of experience in customer success or support roles, with at least 1 year in a leadership position.</li><li>Strong understanding of B2B software.</li><li>Exceptional communication and interpersonal skills.</li><li>Proven ability to lead and mentor a team.</li><li>Strong analytical and problem-solving skills.</li><li>Experience working with customer support tools and software.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Prior experience in multifamily property management is a 'nice to have' but not required.</li>"}],"salaryRange":{"min":95000,"max":165000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div>equity grant in RSUs of between .1% and .2% of current shares</div>","salaryDescriptionPlain":"equity grant in RSUs of between .1% and .2% of current shares\n","text":"Customer Success Lead","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"<div>We are seeking a driven and customer-focused Customer Success Lead to join our team at Two Dots. The successful candidate will be responsible for expanding and leading a team primarily focused on providing outstanding support to our customers in the residential property management industry. This role is critical in ensuring customer satisfaction, product adoption, and ultimately, customer expansion to new properties.</div>","descriptionBodyPlain":"We are seeking a driven and customer-focused Customer Success Lead to join our team at Two Dots. The successful candidate will be responsible for expanding and leading a team primarily focused on providing outstanding support to our customers in the residential property management industry. This role is critical in ensuring customer satisfaction, product adoption, and ultimately, customer expansion to new properties.\n","hostedUrl":"https://jobs.lever.co/twodots/4b12f49a-486d-42ca-9deb-503f53a15cb8","applyUrl":"https://jobs.lever.co/twodots/4b12f49a-486d-42ca-9deb-503f53a15cb8/apply"}]