[{"additionalPlain":"This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels. \n \nBenefits available to eligible employees include the following: \n- Medical, dental, vision\n- tax-advantaged health care accounts\n- financial and income protection benefits\n- paid time off (PTO) and wellness time off.\n \nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.\n \n \nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-Remote\n","additional":"This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
\n
\nBenefits available to eligible employees include the following:
\n- Medical, dental, vision
\n- tax-advantaged health care accounts
\n- financial and income protection benefits
\n- paid time off (PTO) and wellness time off.
\n
\nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
\n
\n
\nAbout Us
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
\n
\n#LI-Remote
","categories":{"commitment":"Full-Time","department":"Sales & Marketing","location":"Austin, TX","team":"Sales","allLocations":["Austin, TX"]},"createdAt":1781033429422,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
\n
Position Overview
\n
TTEC Digital is seeking a high-performing Enterprise Account Executive to drive new business growth across our CCaaS and Customer Experience solutions portfolio.
\n
This is a hunter-focused individual contributor role responsible for identifying, developing, and closing new logo opportunities within enterprise and upper mid-market organizations. The ideal candidate has a proven track record selling complex technology and services solutions, generating pipeline independently, and navigating multi-stakeholder sales cycles.
\n
Success in this role requires a consultative approach, executive-level relationship building, and the ability to position both technology and professional services solutions that help organizations transform customer experience operations.
\n
Key Responsibilities
\n
\n- Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions
\n- Develop and execute strategic account plans to identify and penetrate target accounts
\n- Prospect and create pipeline through outbound business development activities, partner relationships, networking, referrals, and industry engagement
\n- Engage executive stakeholders, including CIOs, COOs, Customer Experience leaders, Contact Center leaders, and Operations executives
\n- Lead complex sales cycles from initial discovery through contract negotiation and close
\n- Collaborate with Solution Architects, Consulting, Delivery, and Partner teams to develop tailored customer solutions
\n- Position multi-vendor CCaaS and CX solutions aligned to customer business objectives
\n- Manage sales opportunities, forecasting, and pipeline activity within CRM systems
\n- Respond to RFPs, develop business cases, and present solution recommendations to executive audiences
\n- Consistently achieve or exceed annual revenue and quota targets
\n- Establish trusted advisor relationships with customers and technology partners
\n
\n
Required Qualifications
\n
\n- 10+ years of mid market to enterprise level consultative solution-selling experience
\n- 4+ years sales experience in CCaaS, Contact Center, CX, SaaS, Customer Service Technology
\n- Proven success generating net-new business opportunities and closing complex enterprise deals
\n- Demonstrated track record achieving or exceeding sales quotas
\n- Experience managing multi-stakeholder sales processes with enterprise organizations
\n- Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies
\n- Ability to engage executive decision-makers and influence business outcomes
\n- Experience coordinating cross-functional teams throughout the sales process
\n- Strong presentation, negotiation, communication, and relationship-building skills
\n
\n
Preferred Qualifications
\n
\n- Experience selling CCaaS, customer experience, AI, workforce optimization, and contact center transformation solutions within one or more leading ecosystems, including NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, or Cognigy.
\n- Proven success selling complex technology and professional services engagements, including six-figure to multi-million-dollar opportunities.
\n- Established relationships with enterprise contact center, customer experience, IT, and operations leaders.
\n
\n
What Makes Someone Successful in This Role
\n
\n- Hunter mentality with a passion for creating opportunities
\n- Self-starter who operates effectively with minimal direction
\n- Strong business acumen and consultative selling skills
\n- Highly organized with disciplined pipeline management
\n- Comfortable navigating ambiguity and building new markets
\n- Team-oriented collaborator who works effectively across sales, consulting, delivery, and partner organizations
\n
\n
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"\n
Position Overview
\n
TTEC Digital is seeking a high-performing Enterprise Account Executive to drive new business growth across our CCaaS and Customer Experience solutions portfolio.
\n
This is a hunter-focused individual contributor role responsible for identifying, developing, and closing new logo opportunities within enterprise and upper mid-market organizations. The ideal candidate has a proven track record selling complex technology and services solutions, generating pipeline independently, and navigating multi-stakeholder sales cycles.
\n
Success in this role requires a consultative approach, executive-level relationship building, and the ability to position both technology and professional services solutions that help organizations transform customer experience operations.
\n
Key Responsibilities
\n
\n- Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions
\n- Develop and execute strategic account plans to identify and penetrate target accounts
\n- Prospect and create pipeline through outbound business development activities, partner relationships, networking, referrals, and industry engagement
\n- Engage executive stakeholders, including CIOs, COOs, Customer Experience leaders, Contact Center leaders, and Operations executives
\n- Lead complex sales cycles from initial discovery through contract negotiation and close
\n- Collaborate with Solution Architects, Consulting, Delivery, and Partner teams to develop tailored customer solutions
\n- Position multi-vendor CCaaS and CX solutions aligned to customer business objectives
\n- Manage sales opportunities, forecasting, and pipeline activity within CRM systems
\n- Respond to RFPs, develop business cases, and present solution recommendations to executive audiences
\n- Consistently achieve or exceed annual revenue and quota targets
\n- Establish trusted advisor relationships with customers and technology partners
\n
\n
Required Qualifications
\n
\n- 10+ years of mid market to enterprise level consultative solution-selling experience
\n- 4+ years sales experience in CCaaS, Contact Center, CX, SaaS, Customer Service Technology
\n- Proven success generating net-new business opportunities and closing complex enterprise deals
\n- Demonstrated track record achieving or exceeding sales quotas
\n- Experience managing multi-stakeholder sales processes with enterprise organizations
\n- Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies
\n- Ability to engage executive decision-makers and influence business outcomes
\n- Experience coordinating cross-functional teams throughout the sales process
\n- Strong presentation, negotiation, communication, and relationship-building skills
\n
\n
Preferred Qualifications
\n
\n- Experience selling CCaaS, customer experience, AI, workforce optimization, and contact center transformation solutions within one or more leading ecosystems, including NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, or Cognigy.
\n- Proven success selling complex technology and professional services engagements, including six-figure to multi-million-dollar opportunities.
\n- Established relationships with enterprise contact center, customer experience, IT, and operations leaders.
\n
\n
What Makes Someone Successful in This Role
\n
\n- Hunter mentality with a passion for creating opportunities
\n- Self-starter who operates effectively with minimal direction
\n- Strong business acumen and consultative selling skills
\n- Highly organized with disciplined pipeline management
\n- Comfortable navigating ambiguity and building new markets
\n- Team-oriented collaborator who works effectively across sales, consulting, delivery, and partner organizations
\n
\n
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
\n
\nBenefits available to eligible employees include the following:
\n- Medical, dental, vision
\n- tax-advantaged health care accounts
\n- financial and income protection benefits
\n- paid time off (PTO) and wellness time off.
\n
\nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
\n
\n
\nAbout Us
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
\n
\n#LI-Remote
","categories":{"commitment":"Full-Time","department":"AWS","location":"Austin, TX","team":"Managed Services","allLocations":["Austin, TX"]},"createdAt":1747776524856,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nTTEC Digital seeks an AWS MS Engineer to join our Managed Services development team. This is a REMOTE role located in the US.\n \nTo be considered for this role, you must be a U.S. citizen and be willing to subscribe to a Public Trust background. \n \nThe TTEC Digital AWS Partner Practice, comprising over 150 brilliant experts, has been recognized with best-in-class awards from AWS and was the first Amazon Connect partner to be signed globally. It delivered over 500 AWS customer launches, which improved customer experience (CX) for more than 3.5 million conversations to date.\n \nAs part of our AWS MS Engineeringteam, working REMOTE in the US, you will work with our enterprise-level clients, providing medium- to advanced-level troubleshooting support services for AWS Serverless Concepts and Services. Our engineers will work with established customers to maintain the recurring revenue center in business.\n \n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks an AWS MS Engineer to join our Managed Services development team. This is a REMOTE role located in the US.
\n
\nTo be considered for this role, you must be a U.S. citizen and be willing to subscribe to a Public Trust background.
\n
\nThe TTEC Digital AWS Partner Practice, comprising over 150 brilliant experts, has been recognized with best-in-class awards from AWS and was the first Amazon Connect partner to be signed globally. It delivered over 500 AWS customer launches, which improved customer experience (CX) for more than 3.5 million conversations to date.
\n
\nAs part of our AWS MS Engineering team, working REMOTE in the US, you will work with our enterprise-level clients, providing medium- to advanced-level troubleshooting support services for AWS Serverless Concepts and Services. Our engineers will work with established customers to maintain the recurring revenue center in business.
\n
","id":"88439cbd-c02d-4149-81af-adbce33aa6b6","lists":[{"text":"What You'll Be Doing: ","content":"\nWorks with a variety of clients and projects to maintain customer system performance \nBuilds and customizes new features in client systems, including web applications, reporting applications, and troubleshooting tools \nAnswers trouble tickets and guides customers via email, phone, and video conferences \nMaintains and updates VoiceFoundry products and tools to improve and expand our offerings to clients\n"},{"text":"What You'll Bring: ","content":"\nMinimum of 1 year of experience with AWS Serverless concepts and services \nMust be a U.S. Citizen and willing to subscribe to a Public Trust background. \nMinimum 1-year experience writing and editing software using vanilla JavaScript, TypeScript, Python, and more specifically, the NodeJS framework. \nAbility to troubleshoot malfunctioning systems, collaborate with customers and teammates to solve problems without much guidance \nClear communication and a sense of urgency is important. \nCuriosity is important in helping these engineers to determine the best way to build enhancements into client systems. \n"}],"salaryRange":{"min":55000,"max":75000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"#Li-JF1
","salaryDescriptionPlain":"#Li-JF1\n","text":"AWS MS Engineer (Typescript OR Node.js)","country":"US","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"TTEC Digital seeks an AWS MS Engineer to join our Managed Services development team. This is a REMOTE role located in the US.
\n
\nTo be considered for this role, you must be a U.S. citizen and be willing to subscribe to a Public Trust background.
\n
\nThe TTEC Digital AWS Partner Practice, comprising over 150 brilliant experts, has been recognized with best-in-class awards from AWS and was the first Amazon Connect partner to be signed globally. It delivered over 500 AWS customer launches, which improved customer experience (CX) for more than 3.5 million conversations to date.
\n
\nAs part of our AWS MS Engineering team, working REMOTE in the US, you will work with our enterprise-level clients, providing medium- to advanced-level troubleshooting support services for AWS Serverless Concepts and Services. Our engineers will work with established customers to maintain the recurring revenue center in business.
\n
","descriptionBodyPlain":"TTEC Digital seeks an AWS MS Engineer to join our Managed Services development team. This is a REMOTE role located in the US.\n \nTo be considered for this role, you must be a U.S. citizen and be willing to subscribe to a Public Trust background. \n \nThe TTEC Digital AWS Partner Practice, comprising over 150 brilliant experts, has been recognized with best-in-class awards from AWS and was the first Amazon Connect partner to be signed globally. It delivered over 500 AWS customer launches, which improved customer experience (CX) for more than 3.5 million conversations to date.\n \nAs part of our AWS MS Engineeringteam, working REMOTE in the US, you will work with our enterprise-level clients, providing medium- to advanced-level troubleshooting support services for AWS Serverless Concepts and Services. Our engineers will work with established customers to maintain the recurring revenue center in business.\n \n","hostedUrl":"https://jobs.lever.co/ttecdigital/88439cbd-c02d-4149-81af-adbce33aa6b6","applyUrl":"https://jobs.lever.co/ttecdigital/88439cbd-c02d-4149-81af-adbce33aa6b6/apply"},{"additionalPlain":"This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels. \n \nBenefits available to eligible employees include the following: \n- Medical, dental, vision\n- tax-advantaged health care accounts\n- financial and income protection benefits\n- paid time off (PTO) and wellness time off.\n \nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.\n \n \nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-Remote\n","additional":"This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
\n
\nBenefits available to eligible employees include the following:
\n- Medical, dental, vision
\n- tax-advantaged health care accounts
\n- financial and income protection benefits
\n- paid time off (PTO) and wellness time off.
\n
\nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
\n
\n
\nAbout Us
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
\n
\n#LI-Remote
","categories":{"commitment":"Full-Time","department":"AWS","location":"Austin, TX","team":"Delivery","allLocations":["Austin, TX"]},"createdAt":1745938963113,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nAt TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported because an amazing customer experience is an employee-first process. Our vision is the same: a place where employees know they can thrive.\n \nTTEC Digital seeks an AWS Software Developer to join our AWS Partner Practice. This is a remote role based in the United States.\n \nThe TTEC Digital AWS Partner Practice, comprised of over 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally. It delivered over 500 AWS customer launches, which improved customer experience (CX) for more than 3.5 million conversations to date.\n \nAs the backbone of our delivery teams, our AWS Software Developers, working remotely in the US, build and deploy our AWS Practice’s designed solutions for our clients. AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are experiencing.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported because an amazing customer experience is an employee-first process. Our vision is the same: a place where employees know they can thrive.
\n
\nTTEC Digital seeks an AWS Software Developer to join our AWS Partner Practice. This is a remote role based in the United States.
\n
\nThe TTEC Digital AWS Partner Practice, comprised of over 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally. It delivered over 500 AWS customer launches, which improved customer experience (CX) for more than 3.5 million conversations to date.
\n
\nAs the backbone of our delivery teams, our AWS Software Developers, working remotely in the US, build and deploy our AWS Practice’s designed solutions for our clients. AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are experiencing.
","id":"7be83c00-7d53-47fc-a3d4-5ed835f43779","lists":[{"text":"What You Will Be Doing: ","content":"\nMorning meetings with our internal team and clients\nRequirements analysis and design conversations are conducted when you have a new project starting.\nWorking on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc.\nLearning best practices used in the NodeJS, JavaScript/TypeScript, and Python communities\nWorking with your mentor/team lead to further knowledge of AWS Services, tools, or even new languages to address project needs.\nYou need to be ready to learn quickly!\n"},{"text":"What You Bring to The Role:","content":"\nAdvanced knowledge of AWS services and cloud architecture\n5+ years’ development experience with 3+ years of that development experience with a focus on Node.JS and/or TypeScript working with AWS services\nAdvanced understanding of the way the web works\nFunctional understanding of agile methodologies such as Scrum\nAbility to accept constructive feedback\nDesire to provide assistance to other team members.\nThe ideal candidate seeks to understand before prescribing a solution.\nA love for technology and the latest and greatest in development best practices, especially the latest services from AWS\n\n
"}],"salaryRange":{"min":90000,"max":115000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"#LI-JF1
\n#LI-Remote
","salaryDescriptionPlain":"#LI-JF1\n#LI-Remote\n","text":"AWS Software Developer","country":"US","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported because an amazing customer experience is an employee-first process. Our vision is the same: a place where employees know they can thrive.
\n
\nTTEC Digital seeks an AWS Software Developer to join our AWS Partner Practice. This is a remote role based in the United States.
\n
\nThe TTEC Digital AWS Partner Practice, comprised of over 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally. It delivered over 500 AWS customer launches, which improved customer experience (CX) for more than 3.5 million conversations to date.
\n
\nAs the backbone of our delivery teams, our AWS Software Developers, working remotely in the US, build and deploy our AWS Practice’s designed solutions for our clients. AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are experiencing.
","descriptionBodyPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported because an amazing customer experience is an employee-first process. Our vision is the same: a place where employees know they can thrive.\n \nTTEC Digital seeks an AWS Software Developer to join our AWS Partner Practice. This is a remote role based in the United States.\n \nThe TTEC Digital AWS Partner Practice, comprised of over 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally. It delivered over 500 AWS customer launches, which improved customer experience (CX) for more than 3.5 million conversations to date.\n \nAs the backbone of our delivery teams, our AWS Software Developers, working remotely in the US, build and deploy our AWS Practice’s designed solutions for our clients. AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are experiencing.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/7be83c00-7d53-47fc-a3d4-5ed835f43779","applyUrl":"https://jobs.lever.co/ttecdigital/7be83c00-7d53-47fc-a3d4-5ed835f43779/apply"},{"additionalPlain":"About Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-RemotePhilippines\n","additional":"About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-RemotePhilippines
","categories":{"commitment":"Full-Time","department":"AWS","location":"Manila","team":"Presales Solutions Architecture","allLocations":["Manila"]},"createdAt":1766505406175,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nTTEC Digital is seeking a Solutions Engineer to join our growing AWS Contact Center practice. In this role, you'll be a key technical contributor supporting our pre-sales and go-to-market initiatives, developing customer-facing solutions, and enabling our delivery teams with reusable assets and accelerators. \n\nThis is a 100% remote role! Candidates must be willing to interview and work within US-based time zones for this full-time opportunity.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is seeking a Solutions Engineer to join our growing AWS Contact Center practice. In this role, you'll be a key technical contributor supporting our pre-sales and go-to-market initiatives, developing customer-facing solutions, and enabling our delivery teams with reusable assets and accelerators.
This is a 100% remote role! Candidates must be willing to interview and work within US-based time zones for this full-time opportunity.
","id":"e875d8c6-51b4-46d5-92d0-a34976692b17","lists":[{"text":"What You Will do:","content":"
Solution Development & Pre-Sales Support
Develop technical solutions and architecture diagrams for customer proposals and RFP responsesCreate Statements of Work (SOWs) that translate business requirements into actionable technical delivery plansSupport RFP/RFI responses with technical content, solution narratives, and validating responsesCollaborate with Solutions Architects to refine and validate solution designsEnablement & Documentation
Produce technical documentation, solution guides, and best practice contentCreate go-to-market collateral including solution briefs, technical white papers, and presentation materialsMaintain our internal knowledge base of AWS contact center solutions and integration patterns for use in our RFP"},{"text":"What You Will Bring: ","content":"5+ years of experience in technical pre-sales, solutions engineering, or contact center consultingHands-on experience with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK)Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar)Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io, or AWS Architecture iconsStrong technical writing skills with experience developing SOWs, RFP responses, or technical proposalsBachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)Preferred Qualifications
AWS Certifications (Solutions Architect, Developer, or specialty certifications)Experience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics)Familiarity with IaC tools (Terraform, CloudFormation, CDK)Experience building demos or POCs for enterprise customersKnowledge of AI/ML services for contact centers (Lex, Bedrock, Transcribe, Comprehend)"}],"salaryRange":{"min":0,"max":1,"currency":"PHP","interval":"per-year-salary"},"salaryDescription":"#LI-JF1
","salaryDescriptionPlain":"#LI-JF1\n","text":"AWS Solutions Engineer","country":"PH","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"TTEC Digital is seeking a Solutions Engineer to join our growing AWS Contact Center practice. In this role, you'll be a key technical contributor supporting our pre-sales and go-to-market initiatives, developing customer-facing solutions, and enabling our delivery teams with reusable assets and accelerators.
This is a 100% remote role! Candidates must be willing to interview and work within US-based time zones for this full-time opportunity.
","descriptionBodyPlain":"TTEC Digital is seeking a Solutions Engineer to join our growing AWS Contact Center practice. In this role, you'll be a key technical contributor supporting our pre-sales and go-to-market initiatives, developing customer-facing solutions, and enabling our delivery teams with reusable assets and accelerators. \n\nThis is a 100% remote role! Candidates must be willing to interview and work within US-based time zones for this full-time opportunity.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/e875d8c6-51b4-46d5-92d0-a34976692b17","applyUrl":"https://jobs.lever.co/ttecdigital/e875d8c6-51b4-46d5-92d0-a34976692b17/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"AWS","location":"Austin, TX","team":"Managed Services","allLocations":["Austin, TX"]},"createdAt":1776368904520,"descriptionPlain":"TTEC Digital is seeking an MSP Sr. Developer to join our AWS Partner Practice. This is a remote role based in the United States. As a core member of our Managed Services Practice (MSP), you will shift focus from project-based delivery to ongoing managed services — owning, operating, and continuously improving AWS-based solutions for our clients over the long term. \nOur MSP teams function as autonomous units supporting multiple client environments simultaneously. Unlike project delivery teams, MSP teams are responsible for the health, reliability, and evolution of live production systems. You will lead a team of 3–4 developers, working closely with a dedicated MSP project/service manager and Technical Account Managers to handle incident response, change management, continuous improvement initiatives, and proactive infrastructure enhancements. \nThe MSP Sr. Developer reports to the Executive Director and is expected to contribute to Best Practice Documentation and internal tooling standards across the organization. \n","description":"\n
\n
TTEC Digital is seeking an MSP Sr. Developer to join our AWS Partner Practice. This is a remote role based in the United States. As a core member of our Managed Services Practice (MSP), you will shift focus from project-based delivery to ongoing managed services — owning, operating, and continuously improving AWS-based solutions for our clients over the long term.
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Our MSP teams function as autonomous units supporting multiple client environments simultaneously. Unlike project delivery teams, MSP teams are responsible for the health, reliability, and evolution of live production systems. You will lead a team of 3–4 developers, working closely with a dedicated MSP project/service manager and Technical Account Managers to handle incident response, change management, continuous improvement initiatives, and proactive infrastructure enhancements.
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The MSP Sr. Developer reports to the Executive Director and is expected to contribute to Best Practice Documentation and internal tooling standards across the organization.
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Leading daily standups and service review meetings with your internal team and clients as needed, covering ongoing incidents, change requests, and operational health.
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Owning the operational stability of client AWS environments — monitoring, incident response, root cause analysis, and remediation.
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Demonstrated expert knowledge of AWS services and cloud architecture, including Lambda, DynamoDB, S3, CloudFormation, RDS, Redshift, and VPC/network configurations.
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Desired Skills
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Experience designing and integrating AI/ML solutions using AWS AI services such as Amazon Lex, Bedrock, SageMaker, Comprehend, or Transcribe.
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#LI-JF1
","salaryDescriptionPlain":"#LI-JF1\n","text":"AWS Sr. Developer Node.js/TypeScript","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"\n
\n
TTEC Digital is seeking an MSP Sr. Developer to join our AWS Partner Practice. This is a remote role based in the United States. As a core member of our Managed Services Practice (MSP), you will shift focus from project-based delivery to ongoing managed services — owning, operating, and continuously improving AWS-based solutions for our clients over the long term.
\n
\n
\n
Our MSP teams function as autonomous units supporting multiple client environments simultaneously. Unlike project delivery teams, MSP teams are responsible for the health, reliability, and evolution of live production systems. You will lead a team of 3–4 developers, working closely with a dedicated MSP project/service manager and Technical Account Managers to handle incident response, change management, continuous improvement initiatives, and proactive infrastructure enhancements.
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The MSP Sr. Developer reports to the Executive Director and is expected to contribute to Best Practice Documentation and internal tooling standards across the organization.
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#LI-IG1
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-RemotePhilippines
","categories":{"commitment":"Full-Time","department":"AWS","location":"Manila","team":"Managed Services","allLocations":["Manila"]},"createdAt":1778517004572,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The Support Engineer (SE) is a core delivery role within our AWS Managed Services organization, responsible for ensuring the stability, availability, and performance of client contact center platforms built on Amazon Connect and supporting AWS services.Support Engineers serve as the front line and last line of defense for client environments. They provide 24x7 operational support, proactive monitoring, incident response, and technical troubleshooting, while partnering closely with Technical Account Managers (TAMs), Developers, and Client stakeholders to maintain service continuity and client trust. This role requires strong technical aptitude, operational discipline, and a service-first mindset.
\nSupport Engineers are critical to our promise to clients: reliable, responsive, and forward-thinking managed services. This role directly impacts client satisfaction, contract retention, and the reputation of our AWS Managed Services practice.
","id":"98a3c8b1-304b-4ecb-a9f6-23d9cd98063b","lists":[{"text":"What You'll Be Doing","content":"\n
Incident & Service Management
\n\n
\nRespond to, triage, and resolve incidents and service requests across supported AWS environments.
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\nOwn incidents end-to-end, from initial alert or client report through resolution and closure.
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\nDiagnose root cause issues, not just symptoms, and implement sustainable fixes.
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\nCommunicate clearly and professionally with internal teams and clients throughout incident lifecycles.
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\nEscalate complex or high-risk issues appropriately to Incident Management or Development teams.
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Proactive Monitoring & Prevention
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\nMonitor Amazon Connect instances and supporting AWS services to proactively detect and prevent service degradation.
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\nInvestigate and remediate alerts generated via CloudWatch and other monitoring tools.
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\nContinuously refine alerting thresholds and dashboards to ensure alerts are meaningful, actionable, and timely.
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\nPerform routine health checks and platform reviews to identify risks before they impact clients.
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Change & Platform Support
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\nExecute approved configuration changes, fixes, and enhancements in support of incident resolution or client requests.
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\nCreate and manage change tickets in alignment with internal change management processes.
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\nPartner with Developers and TAMs to coordinate changes requiring code updates or architectural review.
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\nSupport platform growth through implementation of new features, integrations, or AWS services.
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Documentation & Continuous Improvement
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\nDocument incidents, resolutions, and changes thoroughly in ServiceNow.
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\nContribute to and maintain troubleshooting guides, runbooks, and operational documentation.
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\nParticipate in post-incident reviews and root cause analyses.
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\nApply lessons learned to improve monitoring, processes, and platform resilience over time.
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Client & Team Collaboration
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\nAct as a trusted technical partner to clients during incidents and operational discussions.
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\nCollaborate effectively with TAMs to support client health, stability, and satisfaction.
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\nWork closely with Developers to identify recurring issues that may benefit from automation or code changes.
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\nUphold professional, calm, and customer-focused communication standards in all interactions.
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\nExperience supporting AWS-based applications or infrastructure in a production environment.
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\nHands-on development experience with AWS Lambda, including authoring, deploying, and troubleshooting functions in production.
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\nWorking proficiency in Node.js, Python, and TypeScript for building serverless functions, integrations, and automation scripts.
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\nHands-on exposure to one or more of the following: Amazon Connect, CloudWatch monitoring and alerting, IAM, S3, DynamoDB, or related AWS services.
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\nExperience working within incident management and ticketing systems (e.g., ServiceNow).
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\nStrong troubleshooting and analytical skills.
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\nAbility to communicate technical issues clearly to both technical and non-technical audiences.
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\nComfort working in a 24x7 operational support model, including on-call rotations.
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\nAWS Certification (Cloud Practitioner, Associate, or higher).
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\nExperience supporting contact center technologies or customer experience platforms.
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\nFamiliarity with ITIL-aligned service management practices.
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\nExperience working in a Managed Services or MSP environment.
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\nExposure to regulated or compliance-driven environments (e.g., SOC, FedRAMP, healthcare, financial services).
\n\n\n
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"The Support Engineer (SE) is a core delivery role within our AWS Managed Services organization, responsible for ensuring the stability, availability, and performance of client contact center platforms built on Amazon Connect and supporting AWS services.Support Engineers serve as the front line and last line of defense for client environments. They provide 24x7 operational support, proactive monitoring, incident response, and technical troubleshooting, while partnering closely with Technical Account Managers (TAMs), Developers, and Client stakeholders to maintain service continuity and client trust. This role requires strong technical aptitude, operational discipline, and a service-first mindset.
\nSupport Engineers are critical to our promise to clients: reliable, responsive, and forward-thinking managed services. This role directly impacts client satisfaction, contract retention, and the reputation of our AWS Managed Services practice.
","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/ttecdigital/98a3c8b1-304b-4ecb-a9f6-23d9cd98063b","applyUrl":"https://jobs.lever.co/ttecdigital/98a3c8b1-304b-4ecb-a9f6-23d9cd98063b/apply"},{"additionalPlain":"This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels. \n \nBenefits available to eligible employees include the following: \n- Medical, dental, vision\n- tax-advantaged health care accounts\n- financial and income protection benefits\n- paid time off (PTO) and wellness time off.\n \nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.\n \n \nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-Remote\n","additional":"This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
\n
\nBenefits available to eligible employees include the following:
\n- Medical, dental, vision
\n- tax-advantaged health care accounts
\n- financial and income protection benefits
\n- paid time off (PTO) and wellness time off.
\n
\nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
\n
\n
\nAbout Us
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
\n
\n#LI-Remote
","categories":{"commitment":"Full-Time","department":"AWS","location":"Austin, TX","team":"Delivery","allLocations":["Austin, TX"]},"createdAt":1756476845456,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nTTEC Digital is seeking an AWS Team Lead, Development, to join our AWS Partner Practice. This is a remote role based in the United States.\n \nThe TTEC Digital AWS Partner Practice comprises over 150 brilliant technical experts, has received numerous best-in-class awards from AWS, and was the first Amazon Connect partner globally to be signed. The practice has delivered over 500 AWS customer launches, improving the customer experience for more than 3.5 million conversations to date.\n \nAs the AWS Team Lead, Development, working remotely in the US, you will provide the vision, execution, and direction to implement strategies, processes, and technologies that deliver best-in-class customer experience.\n \nOur AWS Practice teams function as autonomous units working with multiple clients at any given time. Developer teams consist of three to four developers, including the team lead and a project manager. After receiving SOWs and rough requirements from our sales team, the Team Lead works with the PM on the team to perform detailed discovery and to plan out the sprints of the project alongside the client’s product owners. Our teams are treated as a group of equals, but the lead has the final say and responsibility for the technical decisions made on a project. As such, the lead must be able to handle professional conflict in a way that is productive and edifying, not destructive to the morale of their teammates. Reporting to the Technology Manager, the Team Leads are expected to contribute to Best Practice Documentation within the organization.\n \nOur AWS Practice solutions include an ever-evolving field of AWS-focused contact center implementations, and the Lead is expected to stay current on the latest and greatest from Amazon as well as the broader industry. The Team Lead will ensure our team continues to polish our practice to deliver faster with higher quality and better performance for our clients.\n \n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is seeking an AWS Team Lead, Development, to join our AWS Partner Practice. This is a remote role based in the United States.
\n
\nThe TTEC Digital AWS Partner Practice comprises over 150 brilliant technical experts, has received numerous best-in-class awards from AWS, and was the first Amazon Connect partner globally to be signed. The practice has delivered over 500 AWS customer launches, improving the customer experience for more than 3.5 million conversations to date.
\n
\nAs the AWS Team Lead, Development, working remotely in the US, you will provide the vision, execution, and direction to implement strategies, processes, and technologies that deliver best-in-class customer experience.
\n
\nOur AWS Practice teams function as autonomous units working with multiple clients at any given time. Developer teams consist of three to four developers, including the team lead and a project manager. After receiving SOWs and rough requirements from our sales team, the Team Lead works with the PM on the team to perform detailed discovery and to plan out the sprints of the project alongside the client’s product owners. Our teams are treated as a group of equals, but the lead has the final say and responsibility for the technical decisions made on a project. As such, the lead must be able to handle professional conflict in a way that is productive and edifying, not destructive to the morale of their teammates. Reporting to the Technology Manager, the Team Leads are expected to contribute to Best Practice Documentation within the organization.
\n
\nOur AWS Practice solutions include an ever-evolving field of AWS-focused contact center implementations, and the Lead is expected to stay current on the latest and greatest from Amazon as well as the broader industry. The Team Lead will ensure our team continues to polish our practice to deliver faster with higher quality and better performance for our clients.
\n
","id":"15956f84-815c-46b1-8170-356a51b0227d","lists":[{"text":"What You Will Be Doing:","content":"\nMorning meetings with internal team and clients\nRequirements analysis and design conversations when you have a new project starting.\nWorking on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc.\nHelping junior team members with struggles in code and in teamwork.\nStudying new AWS Services, tools, or even new languages to address project needs.\nYou need to be ready to learn quickly!\n"},{"text":"What You Will Bring; ","content":"\nDemonstrated expert knowledge of AWS services and cloud architecture\nExperience with AWS services, including Lambda, DynamoDB, S3, CloudFormation, RDS, Redshift, VPC/Network configurations\n10+ years of development experience with a recent focus on Node.js/Typescript, working with AWS services.\nThorough knowledge of agile methodologies such as Scrum\nAbility to mentor more junior team members and to correct constructively, fostering growth in the team’s skills while strengthening relationships amongst team members\nThe ideal candidate seeks to understand before prescribing a solution.\nLove of technology and the latest and greatest in development best practices, especially the latest services from AWS\n"}],"salaryRange":{"currency":"USD","interval":"per-year-salary","max":165000,"min":145000},"text":"AWS Team Lead, Development","country":"US","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"TTEC Digital is seeking an AWS Team Lead, Development, to join our AWS Partner Practice. This is a remote role based in the United States.
\n
\nThe TTEC Digital AWS Partner Practice comprises over 150 brilliant technical experts, has received numerous best-in-class awards from AWS, and was the first Amazon Connect partner globally to be signed. The practice has delivered over 500 AWS customer launches, improving the customer experience for more than 3.5 million conversations to date.
\n
\nAs the AWS Team Lead, Development, working remotely in the US, you will provide the vision, execution, and direction to implement strategies, processes, and technologies that deliver best-in-class customer experience.
\n
\nOur AWS Practice teams function as autonomous units working with multiple clients at any given time. Developer teams consist of three to four developers, including the team lead and a project manager. After receiving SOWs and rough requirements from our sales team, the Team Lead works with the PM on the team to perform detailed discovery and to plan out the sprints of the project alongside the client’s product owners. Our teams are treated as a group of equals, but the lead has the final say and responsibility for the technical decisions made on a project. As such, the lead must be able to handle professional conflict in a way that is productive and edifying, not destructive to the morale of their teammates. Reporting to the Technology Manager, the Team Leads are expected to contribute to Best Practice Documentation within the organization.
\n
\nOur AWS Practice solutions include an ever-evolving field of AWS-focused contact center implementations, and the Lead is expected to stay current on the latest and greatest from Amazon as well as the broader industry. The Team Lead will ensure our team continues to polish our practice to deliver faster with higher quality and better performance for our clients.
\n
","descriptionBodyPlain":"TTEC Digital is seeking an AWS Team Lead, Development, to join our AWS Partner Practice. This is a remote role based in the United States.\n \nThe TTEC Digital AWS Partner Practice comprises over 150 brilliant technical experts, has received numerous best-in-class awards from AWS, and was the first Amazon Connect partner globally to be signed. The practice has delivered over 500 AWS customer launches, improving the customer experience for more than 3.5 million conversations to date.\n \nAs the AWS Team Lead, Development, working remotely in the US, you will provide the vision, execution, and direction to implement strategies, processes, and technologies that deliver best-in-class customer experience.\n \nOur AWS Practice teams function as autonomous units working with multiple clients at any given time. Developer teams consist of three to four developers, including the team lead and a project manager. After receiving SOWs and rough requirements from our sales team, the Team Lead works with the PM on the team to perform detailed discovery and to plan out the sprints of the project alongside the client’s product owners. Our teams are treated as a group of equals, but the lead has the final say and responsibility for the technical decisions made on a project. As such, the lead must be able to handle professional conflict in a way that is productive and edifying, not destructive to the morale of their teammates. Reporting to the Technology Manager, the Team Leads are expected to contribute to Best Practice Documentation within the organization.\n \nOur AWS Practice solutions include an ever-evolving field of AWS-focused contact center implementations, and the Lead is expected to stay current on the latest and greatest from Amazon as well as the broader industry. The Team Lead will ensure our team continues to polish our practice to deliver faster with higher quality and better performance for our clients.\n \n","hostedUrl":"https://jobs.lever.co/ttecdigital/15956f84-815c-46b1-8170-356a51b0227d","applyUrl":"https://jobs.lever.co/ttecdigital/15956f84-815c-46b1-8170-356a51b0227d/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"Microsoft","location":"Hyderabad","team":"Analytics","allLocations":["Hyderabad"]},"createdAt":1777713104185,"description":"","descriptionPlain":"","id":"6add4677-d188-49ea-b32f-3b42f2d1093b","lists":[],"text":"Consultant - Analytics","country":"IN","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/ttecdigital/6add4677-d188-49ea-b32f-3b42f2d1093b","applyUrl":"https://jobs.lever.co/ttecdigital/6add4677-d188-49ea-b32f-3b42f2d1093b/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"Zendesk","location":"Hyderabad","team":"Delivery","allLocations":["Hyderabad"]},"createdAt":1774854758247,"description":"","descriptionPlain":"","id":"85861535-c288-4ff4-9785-e8f9d5445dfb","lists":[],"text":"Consultant Zendesk","country":"IN","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/ttecdigital/85861535-c288-4ff4-9785-e8f9d5445dfb","applyUrl":"https://jobs.lever.co/ttecdigital/85861535-c288-4ff4-9785-e8f9d5445dfb/apply"},{"additionalPlain":"This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels. \n \nBenefits available to eligible employees include the following: \n- Medical, dental, vision\n- tax-advantaged health care accounts\n- financial and income protection benefits\n- paid time off (PTO) and wellness time off.\n \nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.\n \n \nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-Remote\n","additional":"This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
\n
\nBenefits available to eligible employees include the following:
\n- Medical, dental, vision
\n- tax-advantaged health care accounts
\n- financial and income protection benefits
\n- paid time off (PTO) and wellness time off.
\n
\nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
\n
\n
\nAbout Us
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
\n
\n#LI-Remote
","categories":{"commitment":"Full-Time","department":"CXT","location":"Austin, TX","team":"Delivery","allLocations":["Austin, TX"]},"createdAt":1776971390387,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
\n
\n
The world of customer experience (CX) is undergoing a massive shift, with Artificial Intelligence serving as a primary catalyst for change. While the mission to provide excellent CX hasn’t changed, to compete in this new landscape, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world and unlock the power of AI for CX transformation, brands need a partner with experience.
\n
\n
\n
TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.
\n
\n
\n
We are seeking a CX Management Consultant to join our CX Transformation Studio Consulting team. The ideal candidate will have a strong foundation in contact center operational leadership and a passion for strategic advisory. In this role, you will help clients define their CX strategies and build compelling business cases for AI enablement and digital transformation.
\n
This is a 100% remote opportunity!
\n
\n
Client Advisory:
\n\n
\n
\n- \n
Serve as a trusted advisor to clients, providing expert guidance on contact center operations, CX strategies, and AI enablement.
\n \n\n
\n
\n
\n- \n
Work with consulting teams to design and operationalize solutions that prioritize both the customer and employee experience (EX), ensuring that people, process and technology transformations are rooted in empathy and human-centric design.
\n \n\n
\n
\n
\n
\n- \n
Synthesize learnings from engagements into complete deliverable packages for the client, including current state assessments, gap analyses, roadmaps, and business cases.
\n \n\n
\n
\n
\n
\n- \n
Apply data to business case development to demonstrate how AI and digital solutions can deepen customer relationships and increase sales.
\n \n\nIP Generation & Professional Development :
\n\n
\n
\n
\n
\n
\n- \n
Communication & Executive Presence: Exceptional communication skills, both verbal and written, with a proven ability to express complex topics and present to leadership by connecting the dots between business and technical perspectives.
\n \n\n
\n
\n
\n
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"\n
\n
The world of customer experience (CX) is undergoing a massive shift, with Artificial Intelligence serving as a primary catalyst for change. While the mission to provide excellent CX hasn’t changed, to compete in this new landscape, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world and unlock the power of AI for CX transformation, brands need a partner with experience.
\n
\n
\n
TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.
\n
\n
\n
We are seeking a CX Management Consultant to join our CX Transformation Studio Consulting team. The ideal candidate will have a strong foundation in contact center operational leadership and a passion for strategic advisory. In this role, you will help clients define their CX strategies and build compelling business cases for AI enablement and digital transformation.
\n
This is a 100% remote opportunity!
\n
\n
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.
#LI-RemoteCanada
","categories":{"commitment":"Full-Time","department":"Microsoft","location":"Toronto, Ontario","team":"Delivery","allLocations":["Toronto, Ontario"]},"createdAt":1779202606458,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks an Engagement Director-Microsoft Azure to join our growing organization. This is a 100% remote opportunity with limited travel requirements to Vancouver.
\n
\n\n
At TTEC Digital, everything we do, every day adds fuel to exceptional customer experience. We do this by utilizing our technology know-how to enable our clients to deliver an exceptional experience to their customers.
\n
The Engagement Director is responsible for leading, guiding, and owning multiple complex, large transformation engagements and ensuring client success, which includes ensuring business objectives and outcomes are met, overseeing end-to-end successful delivery of multiple large programs, delivering financial metrics around the program portfolio, and managing client relationships and escalations. In addition, this position is responsible for assisting in cross-sell, up-sell, driving CSAT, SME knowledge & best practices across the entire Consulting & Delivery practice.
\n
\n
Driving Business Success:
\n\n
Responsible for Engagement Management by focusing on client relationships, cross-sell and up-sell opportunities, thereby contributing to additional business within the portfolio.\n
Demonstrates professionalism and leadership in representing TTEC Digital to customers and vendors.\n
Acts as an Executive Sponsor on multiple projects and programs. Guides complex, strategic initiatives.\n
Owns, plans, and leads Enterprise Projects & Programs across complex, large transformation engagements.\n
Responsible for North America (NA) and Global Delivery Center (Nearshore / Offshore) collaboration and driving work cohesion. Responsible for driving and executing on tangible metrics around offshore contribution to business.\n
Meets/exceeds billable expectation as determined by management (up to 25%)\n
Owns Profit/Loss across a portfolio of projects with a focus on contribution margin & realization while ensuring delivery against the company budget.\n
Owns Profit/Loss across a portfolio of projects with a focus on contribution margin & realization while ensuring delivery against the company budget\n\n
\n
Client Relations:
\n\n
Oversees, leads, and guides end-to-end successful delivery of multiple parallel programs with laser focus around scope, client objectives, budget, and timeline, thereby ensuring both Client and Project Success.\n
Responsible for detailed delivery reviews, feedback, quality, risk mitigations, mentoring and guidance across multiple programs and guiding the teams across risks, issues, and roadblocks.\n
Responsible for owning, managing, and solving customer escalations by analyzing the issues, doing root cause analysis, managing multiple stakeholder expectations, and bridging gaps.\n
Drives Customer Satisfaction & Reference-ability by being a trusted advisor to customers and leading by example.\n\n
\n
Leadership and Collaboration:
\n\n
Collaborates with the VP of Consulting & Delivery and VP of PMO to implement strategic process improvement initiatives, implementing new tools and templates, delivery excellence initiatives, and estimation refinement through continuous improvement\n
Collaborates with Capability Directors and Managers, PMO on staffing projects effectively, resource management and feedback, bookings, hiring plans, and skills development.\n
Collaborates with Sales and PSAs on SOWs, estimation reviews, and approvals, best practices in sales/delivery collaboration, and process improvements in sales/delivery collaboration.\n
Provides leadership, coaching, fostering a culture of accountability, professional development, high-performance, resourcefulness, and ethical behavior.\n
Provides thought leadership, SME knowledge, and consulting and delivery industry best practices.\n\n
Project Supervisory Responsibilities:
\n
\n\n
This position will provide work direction, feedback, and drive accountability of all resources (PMs, PSAs, Seniors, Consultants, Associates, etc.) across multiple projects and programs.\n\n\n
\n
\n
\n
\n
\n
\n
Delivery Leadership: Focus on one or more of the following Microsoft Azure pillars
\nProven delivery experience in managing delivery portfolios of $10M+ and experience in leading and managing multiple parallel large, complex data transformation programs. Global experience preferred.
\nData & AI Focus
\n\n8+ years of software implementation with data transformation, data warehousing experience, preferably in a consulting/professional services environment.\n\nInfrastructure / Platform Focus
\n\n8+ years of software implementation experience leading enterprise application modernization, cloud-native development, API/integration programs, and digital platform initiatives, preferably in a consulting/professional services environment.\n\nDigital Innovation / Custom Solutions (Applications)
\n\n8+ years of infrastructure and cloud transformation delivery experience, including Azure migrations, landing zone implementations, hybrid networking, identity/security programs, and operational modernization, preferably in a consulting/professional services environment.\n\n
"}],"salaryRange":{"min":200000,"max":240000,"interval":"per-year-salary","currency":"CAD"},"text":"Engagement Director - Microsoft Azure","country":"CA","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"TTEC Digital seeks an Engagement Director-Microsoft Azure to join our growing organization. This is a 100% remote opportunity with limited travel requirements to Vancouver.
\n
\n\n
At TTEC Digital, everything we do, every day adds fuel to exceptional customer experience. We do this by utilizing our technology know-how to enable our clients to deliver an exceptional experience to their customers.
\n
The Engagement Director is responsible for leading, guiding, and owning multiple complex, large transformation engagements and ensuring client success, which includes ensuring business objectives and outcomes are met, overseeing end-to-end successful delivery of multiple large programs, delivering financial metrics around the program portfolio, and managing client relationships and escalations. In addition, this position is responsible for assisting in cross-sell, up-sell, driving CSAT, SME knowledge & best practices across the entire Consulting & Delivery practice.
\n
\n
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\n
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\n
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\n
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
\n
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
\n
Job Description
\n
\n\n\n| \n Position Title \n | \n\n IPT Senior Escalation Engineer. \n | \n
\n\n| \n Practice \n | \n\n Cisco Managed Services \n | \n
\n\n| \n Location \n | \n\n Hyderabad \n | \n
\n\n
\n
\n
Position Purpose
\n
\n
As part of our Managed Services, you will help drive, deliver and support our premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.
\n
\n
We are currently seeking an experienced IPT Senior Escalation Engineer. In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco IPT solutions involving the Unified Contact Center Enterprise and Unified Communications product suites. You will leverage your knowledge and experience with problem resolution of CVP applications, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP and Voice Gateways including:
\n
• SIP protocols
\n
• Voice Gateway support and administration
\n
• Cisco CUBEs
\n
• ICM (IPCC, CVP and CTIOS) support and administration (Optional)
\n
• IP Telephony Solution Design and support
\n
• Oracle ACME SBC support and administration (Optional)
\n
\n
Preferred Technical skills and Experience:
\n
\n
• 5 years’ experience configuring and supporting complex IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS) and Oracle ACME.
\n
• Strong experience troubleshooting Cisco Voice Gateways and Oracle ACME SBCs.
\n
• UCCE (IPCC) Enterprise script, design, deployment and/or support experience
\n
• SIP deployment and support experience
\n
• Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
\n
• Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN’s, Bandwidth modeling and VoIP infrastructures
\n
• Experience configuring and troubleshooting Voice Gateways and SBCs.
\n
• SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful
\n
• Cisco Emergency Responder (CER)
\n
• Leadership & Certifications:
\n
· Cisco Certifications (i.e., CCNA, CCNP, CCIE, etc.,)
\n
• Excellent documentation, presentation, and problem-solving skills
\n
• Excellent communication skills and client-facing skills
\n
• Provide mentoring and support to junior support staff members
\n
• VOSS support and administration (Optional)
\n
\n
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"\n
Job Description
\n
\n\n\n| \n Position Title \n | \n\n IPT Senior Escalation Engineer. \n | \n
\n\n| \n Practice \n | \n\n Cisco Managed Services \n | \n
\n\n| \n Location \n | \n\n Hyderabad \n | \n
\n\n
\n
\n
Position Purpose
\n
\n
As part of our Managed Services, you will help drive, deliver and support our premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.
\n
\n
We are currently seeking an experienced IPT Senior Escalation Engineer. In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco IPT solutions involving the Unified Contact Center Enterprise and Unified Communications product suites. You will leverage your knowledge and experience with problem resolution of CVP applications, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP and Voice Gateways including:
\n
• SIP protocols
\n
• Voice Gateway support and administration
\n
• Cisco CUBEs
\n
• ICM (IPCC, CVP and CTIOS) support and administration (Optional)
\n
• IP Telephony Solution Design and support
\n
• Oracle ACME SBC support and administration (Optional)
\n
\n
Preferred Technical skills and Experience:
\n
\n
• 5 years’ experience configuring and supporting complex IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS) and Oracle ACME.
\n
• Strong experience troubleshooting Cisco Voice Gateways and Oracle ACME SBCs.
\n
• UCCE (IPCC) Enterprise script, design, deployment and/or support experience
\n
• SIP deployment and support experience
\n
• Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
\n
• Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN’s, Bandwidth modeling and VoIP infrastructures
\n
• Experience configuring and troubleshooting Voice Gateways and SBCs.
\n
• SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful
\n
• Cisco Emergency Responder (CER)
\n
• Leadership & Certifications:
\n
· Cisco Certifications (i.e., CCNA, CCNP, CCIE, etc.,)
\n
• Excellent documentation, presentation, and problem-solving skills
\n
• Excellent communication skills and client-facing skills
\n
• Provide mentoring and support to junior support staff members
\n
• VOSS support and administration (Optional)
\n
\n
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
\n
\nBenefits available to eligible employees include the following:
\n- Medical, dental, vision
\n- tax-advantaged health care accounts
\n- financial and income protection benefits
\n- paid time off (PTO) and wellness time off.
\n
\nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
\n
\n
\nAbout Us
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
\n
\n#LI-Remote
","categories":{"commitment":"Full-Time","department":"Sales & Marketing","location":"Austin, TX","team":"Sales","allLocations":["Austin, TX"]},"createdAt":1776424243883,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nAs a Sales Executive for TTEC Digital, you’ll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.\n \nWhat You’ll be Doing\n \nThe Sales Executive (SE) is responsible for generating business revenue by acquiring new clients and expanding the business within existing clients selling Microsoft solutions focused on digital contact centers. This role will leverage our relationship as an award-winning Microsoft partner to serve clients of all sizes looking at solutions relating to Microsoft Cloud needs leading with the Microsoft Business Applications and Azure product stacks. The SE acts as a trusted advisor to our clients, developing new revenue opportunities, creating value-added opportunities, and cultivating mutually beneficial partnerships. We are focused on helping organizations deliver better customer experiences using digital transformation as an enabler.\n \n· Demonstrates resourcefulness and top-notch prospecting skills through a variety of means to identify clients and generate new revenue. This includes networking with former partners and contacts, conducting industry research, mining social media and applying industry, technology, and solution-oriented product knowledge to identify strategic sales opportunities and generate new business.\n· Capable of presenting SOWs, ROMs, and capability presentations prospects/clients and to Microsoft in a clear and concise manner to all levels of the organization.\n· Maximizes the total value of solutions sold through deeper penetration of existing accounts, actively using all appropriate resources to win additional business across the entire Microsoft cloud platform leveraging your industry knowledge around multiple use cases.\n· Develops strong relationships with Microsoft Sales representatives and Microsoft Sales Leadership to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.\n· Presents proposals to corporate decision makers for new business, renewals, change orders, and expansion of existing base.\n· Works collaboratively with sales leadership, sales engineering, consulting, POD SMEs and others to build interactive components and presentations which outline features, benefits and unique selling points to the prospect to include SOW and RFPs.\n· Develops strong relationships with Interactive Intelligence and Microsoft Sales representatives to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.\n· Works closely with Project Management and Practice Teams to ensure successful post sales implementation and contractual fulfilment\n \nWhat You Bring to the Role \n \n· Bachelor’s degree in business or related field preferred.\n· Minimum of 8 years related experience in selling D365 Customer Service, Sales, Customer Journey and positioning technology products and software solutions in a high touch, consultative selling environment\n· Experience with Power Platform, Azure Data & AI, CCaaS and contact center technology is preferred\n· Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization, including executive and c-levels.\n· Industry experience in Manufacturing, Healthcare and Life Sciences, Retail, or Financial Services\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
\n
As a Sales Executive for TTEC Digital, you’ll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.
\n
\n
What You’ll be Doing
\n
\n
The Sales Executive (SE) is responsible for generating business revenue by acquiring new clients and expanding the business within existing clients selling Microsoft solutions focused on digital contact centers. This role will leverage our relationship as an award-winning Microsoft partner to serve clients of all sizes looking at solutions relating to Microsoft Cloud needs leading with the Microsoft Business Applications and Azure product stacks. The SE acts as a trusted advisor to our clients, developing new revenue opportunities, creating value-added opportunities, and cultivating mutually beneficial partnerships. We are focused on helping organizations deliver better customer experiences using digital transformation as an enabler.
\n
\n
· Demonstrates resourcefulness and top-notch prospecting skills through a variety of means to identify clients and generate new revenue. This includes networking with former partners and contacts, conducting industry research, mining social media and applying industry, technology, and solution-oriented product knowledge to identify strategic sales opportunities and generate new business.
\n
· Capable of presenting SOWs, ROMs, and capability presentations prospects/clients and to Microsoft in a clear and concise manner to all levels of the organization.
\n
· Maximizes the total value of solutions sold through deeper penetration of existing accounts, actively using all appropriate resources to win additional business across the entire Microsoft cloud platform leveraging your industry knowledge around multiple use cases.
\n
· Develops strong relationships with Microsoft Sales representatives and Microsoft Sales Leadership to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.
\n
· Presents proposals to corporate decision makers for new business, renewals, change orders, and expansion of existing base.
\n
· Works collaboratively with sales leadership, sales engineering, consulting, POD SMEs and others to build interactive components and presentations which outline features, benefits and unique selling points to the prospect to include SOW and RFPs.
\n
· Develops strong relationships with Interactive Intelligence and Microsoft Sales representatives to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.
\n
· Works closely with Project Management and Practice Teams to ensure successful post sales implementation and contractual fulfilment
\n
\n
What You Bring to the Role
\n
\n
· Bachelor’s degree in business or related field preferred.
\n
· Minimum of 8 years related experience in selling D365 Customer Service, Sales, Customer Journey and positioning technology products and software solutions in a high touch, consultative selling environment
\n
· Experience with Power Platform, Azure Data & AI, CCaaS and contact center technology is preferred
\n
· Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization, including executive and c-levels.
\n
· Industry experience in Manufacturing, Healthcare and Life Sciences, Retail, or Financial Services
\n
This position also is eligible to participate in a sales incentive plan.
","salaryDescriptionPlain":"This position also is eligible to participate in a sales incentive plan.\n","text":"Enterprise Sales Executive - Digital - Microsoft","country":"US","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"\n
As a Sales Executive for TTEC Digital, you’ll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.
\n
\n
What You’ll be Doing
\n
\n
The Sales Executive (SE) is responsible for generating business revenue by acquiring new clients and expanding the business within existing clients selling Microsoft solutions focused on digital contact centers. This role will leverage our relationship as an award-winning Microsoft partner to serve clients of all sizes looking at solutions relating to Microsoft Cloud needs leading with the Microsoft Business Applications and Azure product stacks. The SE acts as a trusted advisor to our clients, developing new revenue opportunities, creating value-added opportunities, and cultivating mutually beneficial partnerships. We are focused on helping organizations deliver better customer experiences using digital transformation as an enabler.
\n
\n
· Demonstrates resourcefulness and top-notch prospecting skills through a variety of means to identify clients and generate new revenue. This includes networking with former partners and contacts, conducting industry research, mining social media and applying industry, technology, and solution-oriented product knowledge to identify strategic sales opportunities and generate new business.
\n
· Capable of presenting SOWs, ROMs, and capability presentations prospects/clients and to Microsoft in a clear and concise manner to all levels of the organization.
\n
· Maximizes the total value of solutions sold through deeper penetration of existing accounts, actively using all appropriate resources to win additional business across the entire Microsoft cloud platform leveraging your industry knowledge around multiple use cases.
\n
· Develops strong relationships with Microsoft Sales representatives and Microsoft Sales Leadership to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.
\n
· Presents proposals to corporate decision makers for new business, renewals, change orders, and expansion of existing base.
\n
· Works collaboratively with sales leadership, sales engineering, consulting, POD SMEs and others to build interactive components and presentations which outline features, benefits and unique selling points to the prospect to include SOW and RFPs.
\n
· Develops strong relationships with Interactive Intelligence and Microsoft Sales representatives to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.
\n
· Works closely with Project Management and Practice Teams to ensure successful post sales implementation and contractual fulfilment
\n
\n
What You Bring to the Role
\n
\n
· Bachelor’s degree in business or related field preferred.
\n
· Minimum of 8 years related experience in selling D365 Customer Service, Sales, Customer Journey and positioning technology products and software solutions in a high touch, consultative selling environment
\n
· Experience with Power Platform, Azure Data & AI, CCaaS and contact center technology is preferred
\n
· Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization, including executive and c-levels.
\n
· Industry experience in Manufacturing, Healthcare and Life Sciences, Retail, or Financial Services
\n
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
\n
\nBenefits available to eligible employees include the following:
\n- Medical, dental, vision
\n- tax-advantaged health care accounts
\n- financial and income protection benefits
\n- paid time off (PTO) and wellness time off.
\n
\nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
\n
\n
\nAbout Us
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
\n
\n#LI-Remote
","categories":{"commitment":"Full-Time","department":"Sales & Marketing","location":"Austin, TX","team":"Sales","allLocations":["Austin, TX"]},"createdAt":1772017319611,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nAs a Sales Executive for TTEC Digital, you’ll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.\n \nWhat You’ll be Doing\n \nThe Sales Executive (SE) is responsible for generating business revenue by acquiring new clients and expanding the business within existing clients selling Microsoft solutions focused on digital contact centers. This role will leverage our relationship as an award-winning Microsoft partner to serve clients of all sizes looking at solutions relating to Microsoft Cloud needs leading with the Microsoft Business Applications and Azure product stacks. The SE acts as a trusted advisor to our clients, developing new revenue opportunities, creating value-added opportunities, and cultivating mutually beneficial partnerships. We are focused on helping organizations deliver better customer experiences using digital transformation as an enabler.\n \n· Demonstrates resourcefulness and top-notch prospecting skills through a variety of means to identify clients and generate new revenue. This includes networking with former partners and contacts, conducting industry research, mining social media and applying industry, technology, and solution-oriented product knowledge to identify strategic sales opportunities and generate new business.\n· Capable of presenting SOWs, ROMs, and capability presentations prospects/clients and to Microsoft in a clear and concise manner to all levels of the organization.\n· Maximizes the total value of solutions sold through deeper penetration of existing accounts, actively using all appropriate resources to win additional business across the entire Microsoft cloud platform leveraging your industry knowledge around multiple use cases.\n· Develops strong relationships with Microsoft Sales representatives and Microsoft Sales Leadership to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.\n· Presents proposals to corporate decision makers for new business, renewals, change orders, and expansion of existing base.\n· Works collaboratively with sales leadership, sales engineering, consulting, POD SMEs and others to build interactive components and presentations which outline features, benefits and unique selling points to the prospect to include SOW and RFPs.\n· Develops strong relationships with Interactive Intelligence and Microsoft Sales representatives to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.\n· Works closely with Project Management and Practice Teams to ensure successful post sales implementation and contractual fulfilment\n \nWhat You Bring to the Role \n \n· Bachelor’s degree in business or related field preferred.\n· Minimum of 8 years related experience in selling D365 Customer Service, Sales, Customer Journey and positioning technology products and software solutions in a high touch, consultative selling environment\n· Experience with Power Platform, Azure Data & AI, CCaaS and contact center technology is preferred\n· Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization, including executive and c-levels.\n· Industry experience in Manufacturing, Healthcare and Life Sciences, Retail, or Financial Services\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As a Sales Executive for TTEC Digital, you’ll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.
\n
\nWhat You’ll be Doing
\n
\nThe Sales Executive (SE) is responsible for generating business revenue by acquiring new clients and expanding the business within existing clients selling Microsoft solutions focused on digital contact centers. This role will leverage our relationship as an award-winning Microsoft partner to serve clients of all sizes looking at solutions relating to Microsoft Cloud needs leading with the Microsoft Business Applications and Azure product stacks. The SE acts as a trusted advisor to our clients, developing new revenue opportunities, creating value-added opportunities, and cultivating mutually beneficial partnerships. We are focused on helping organizations deliver better customer experiences using digital transformation as an enabler.
\n
\n· Demonstrates resourcefulness and top-notch prospecting skills through a variety of means to identify clients and generate new revenue. This includes networking with former partners and contacts, conducting industry research, mining social media and applying industry, technology, and solution-oriented product knowledge to identify strategic sales opportunities and generate new business.
\n· Capable of presenting SOWs, ROMs, and capability presentations prospects/clients and to Microsoft in a clear and concise manner to all levels of the organization.
\n· Maximizes the total value of solutions sold through deeper penetration of existing accounts, actively using all appropriate resources to win additional business across the entire Microsoft cloud platform leveraging your industry knowledge around multiple use cases.
\n· Develops strong relationships with Microsoft Sales representatives and Microsoft Sales Leadership to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.
\n· Presents proposals to corporate decision makers for new business, renewals, change orders, and expansion of existing base.
\n· Works collaboratively with sales leadership, sales engineering, consulting, POD SMEs and others to build interactive components and presentations which outline features, benefits and unique selling points to the prospect to include SOW and RFPs.
\n· Develops strong relationships with Interactive Intelligence and Microsoft Sales representatives to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.
\n· Works closely with Project Management and Practice Teams to ensure successful post sales implementation and contractual fulfilment
\n
\nWhat You Bring to the Role
\n
\n· Bachelor’s degree in business or related field preferred.
\n· Minimum of 8 years related experience in selling D365 Customer Service, Sales, Customer Journey and positioning technology products and software solutions in a high touch, consultative selling environment
\n· Experience with Power Platform, Azure Data & AI, CCaaS and contact center technology is preferred
\n· Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization, including executive and c-levels.
\n· Industry experience in Manufacturing, Healthcare and Life Sciences, Retail, or Financial Services
","id":"c41ba71b-15de-416b-a420-20c47d53af59","lists":[],"salaryRange":{"min":150000,"max":175000,"currency":"USD","interval":"per-year-salary"},"text":"Enterprise Sales Executive - Digital - Microsoft","country":"US","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"As a Sales Executive for TTEC Digital, you’ll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.
\n
\nWhat You’ll be Doing
\n
\nThe Sales Executive (SE) is responsible for generating business revenue by acquiring new clients and expanding the business within existing clients selling Microsoft solutions focused on digital contact centers. This role will leverage our relationship as an award-winning Microsoft partner to serve clients of all sizes looking at solutions relating to Microsoft Cloud needs leading with the Microsoft Business Applications and Azure product stacks. The SE acts as a trusted advisor to our clients, developing new revenue opportunities, creating value-added opportunities, and cultivating mutually beneficial partnerships. We are focused on helping organizations deliver better customer experiences using digital transformation as an enabler.
\n
\n· Demonstrates resourcefulness and top-notch prospecting skills through a variety of means to identify clients and generate new revenue. This includes networking with former partners and contacts, conducting industry research, mining social media and applying industry, technology, and solution-oriented product knowledge to identify strategic sales opportunities and generate new business.
\n· Capable of presenting SOWs, ROMs, and capability presentations prospects/clients and to Microsoft in a clear and concise manner to all levels of the organization.
\n· Maximizes the total value of solutions sold through deeper penetration of existing accounts, actively using all appropriate resources to win additional business across the entire Microsoft cloud platform leveraging your industry knowledge around multiple use cases.
\n· Develops strong relationships with Microsoft Sales representatives and Microsoft Sales Leadership to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.
\n· Presents proposals to corporate decision makers for new business, renewals, change orders, and expansion of existing base.
\n· Works collaboratively with sales leadership, sales engineering, consulting, POD SMEs and others to build interactive components and presentations which outline features, benefits and unique selling points to the prospect to include SOW and RFPs.
\n· Develops strong relationships with Interactive Intelligence and Microsoft Sales representatives to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.
\n· Works closely with Project Management and Practice Teams to ensure successful post sales implementation and contractual fulfilment
\n
\nWhat You Bring to the Role
\n
\n· Bachelor’s degree in business or related field preferred.
\n· Minimum of 8 years related experience in selling D365 Customer Service, Sales, Customer Journey and positioning technology products and software solutions in a high touch, consultative selling environment
\n· Experience with Power Platform, Azure Data & AI, CCaaS and contact center technology is preferred
\n· Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization, including executive and c-levels.
\n· Industry experience in Manufacturing, Healthcare and Life Sciences, Retail, or Financial Services
","descriptionBodyPlain":"As a Sales Executive for TTEC Digital, you’ll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.\n \nWhat You’ll be Doing\n \nThe Sales Executive (SE) is responsible for generating business revenue by acquiring new clients and expanding the business within existing clients selling Microsoft solutions focused on digital contact centers. This role will leverage our relationship as an award-winning Microsoft partner to serve clients of all sizes looking at solutions relating to Microsoft Cloud needs leading with the Microsoft Business Applications and Azure product stacks. The SE acts as a trusted advisor to our clients, developing new revenue opportunities, creating value-added opportunities, and cultivating mutually beneficial partnerships. We are focused on helping organizations deliver better customer experiences using digital transformation as an enabler.\n \n· Demonstrates resourcefulness and top-notch prospecting skills through a variety of means to identify clients and generate new revenue. This includes networking with former partners and contacts, conducting industry research, mining social media and applying industry, technology, and solution-oriented product knowledge to identify strategic sales opportunities and generate new business.\n· Capable of presenting SOWs, ROMs, and capability presentations prospects/clients and to Microsoft in a clear and concise manner to all levels of the organization.\n· Maximizes the total value of solutions sold through deeper penetration of existing accounts, actively using all appropriate resources to win additional business across the entire Microsoft cloud platform leveraging your industry knowledge around multiple use cases.\n· Develops strong relationships with Microsoft Sales representatives and Microsoft Sales Leadership to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.\n· Presents proposals to corporate decision makers for new business, renewals, change orders, and expansion of existing base.\n· Works collaboratively with sales leadership, sales engineering, consulting, POD SMEs and others to build interactive components and presentations which outline features, benefits and unique selling points to the prospect to include SOW and RFPs.\n· Develops strong relationships with Interactive Intelligence and Microsoft Sales representatives to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.\n· Works closely with Project Management and Practice Teams to ensure successful post sales implementation and contractual fulfilment\n \nWhat You Bring to the Role \n \n· Bachelor’s degree in business or related field preferred.\n· Minimum of 8 years related experience in selling D365 Customer Service, Sales, Customer Journey and positioning technology products and software solutions in a high touch, consultative selling environment\n· Experience with Power Platform, Azure Data & AI, CCaaS and contact center technology is preferred\n· Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization, including executive and c-levels.\n· Industry experience in Manufacturing, Healthcare and Life Sciences, Retail, or Financial Services\n","hostedUrl":"https://jobs.lever.co/ttecdigital/c41ba71b-15de-416b-a420-20c47d53af59","applyUrl":"https://jobs.lever.co/ttecdigital/c41ba71b-15de-416b-a420-20c47d53af59/apply"},{"additionalPlain":"#LI-DD1\n\n\nThis position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels. \n \nBenefits available to eligible employees include the following: \n- Medical, dental, vision\n- tax-advantaged health care accounts\n- financial and income protection benefits\n- paid time off (PTO) and wellness time off.\n \nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.\n \n \nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-Remote\n","additional":"#LI-DD1
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
\n
\nBenefits available to eligible employees include the following:
\n- Medical, dental, vision
\n- tax-advantaged health care accounts
\n- financial and income protection benefits
\n- paid time off (PTO) and wellness time off.
\n
\nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
\n
\n
\nAbout Us
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
\n
\n#LI-Remote
","categories":{"commitment":"Full-Time","department":"Genesys","location":"Austin, TX","team":"Delivery","allLocations":["Austin, TX"]},"createdAt":1773423196199,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nThe TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.\nAs the Executive Director Professional Services, CCaaS, you will manage projects and teams on the most complex Contact Center applications imaginable. You are the overall project owner and spearhead the customer conversations. You will be an operational leader who understands the business impacts and technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience. You will formulate ideas into solutions. Ability to function in a pre and post sales role. You will work and lead a team of engineers and solution architects.\nRecognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.\nPartners across the entire organization and partner ecosystem to involve the right resources and technologies for each opportunity.\nExcellent customer-facing presentation skills with the ability to lead implementation teams and projects.\nInfluences opportunity strategy to incorporate the right technologies.\nExercises wide latitude in determining objectives and approaches to engagements.\nInfluences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements.\nExisting knowledge and/or industry certifications for Webex Collaboration, Amazon Connect, Genesys Engage/Cloud, Zoom, Google CCAI, NICE CXone, Verint, Calabrio, CRMs, and process automation technologies\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
\n
The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.
\n
As the Executive Director Professional Services, CCaaS, you will manage projects and teams on the most complex Contact Center applications imaginable. You are the overall project owner and spearhead the customer conversations. You will be an operational leader who understands the business impacts and technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience. You will formulate ideas into solutions. Ability to function in a pre and post sales role. You will work and lead a team of engineers and solution architects.
\n
\n- Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
\n- Partners across the entire organization and partner ecosystem to involve the right resources and technologies for each opportunity.
\n- Excellent customer-facing presentation skills with the ability to lead implementation teams and projects.
\n- Influences opportunity strategy to incorporate the right technologies.
\n- Exercises wide latitude in determining objectives and approaches to engagements.
\n- Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements.
\n- Existing knowledge and/or industry certifications for Webex Collaboration, Amazon Connect, Genesys Engage/Cloud, Zoom, Google CCAI, NICE CXone, Verint, Calabrio, CRMs, and process automation technologies
\n
\n
\n\n
Develop Customer, Business Development, Engineering, Marketing, and Partner Relationships: \n\n- Leverage relationships to establish credibility.
\n- Lead and participate in the initial opportunity qualification, data gathering, and solution development with TTEC and partners.
\n\n\n- Lead technical teams for CCaaS implementations on client projects.
\n- Lead customer requirements sessions both business and technical
\n- Ownership and responsibility for end-to-end project success including profitability and customer success.
\n- Ability to mentor team members
\n- Develop and Present Solutions to the Client / Support Deal Closure \n
\n- Support Proposal and Solution Overview documents.
\n- Operate as a contributor role for RFP Response Development
\n- Participate in Client Meeting Solution Reviews – with Sales and Partners
\n- Contribute to ROI Business Case production.
\n\n\n- Responsible for reviewing technical efforts for all phases of the project.
\n- Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs.
\n- Deliver the entire TTEC value proposition and be a thought leader for CX Transformation.
\n- Provide insights on competitor service offerings.
\n- Lead delivery teams by providing coaching and mentoring and fostering the next generation of talent to enhance execution, improve productivity, and drive efficiencies.
\n- Communicate and influence executives across the business, technology, and partner organizations.
\n- Manage budgets using Agile and waterfall sizing approaches, ensuring transparency across delivery programs, and utilizing FinOps to achieve measurable results.
\n\n
\n\n
Bachelor’s degree in computer science, IT, or engineering preferred.\n12 or more years’ experience in Contact Center and UC environments.\n5 or more years of CCaaS project leadership.\nExperience creating a roadmap, planning and documenting end to end project approach using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Zoom, Cisco, Avaya, NICE CXone and/or other cloud telephony platform.\nExperience with enterprise level CCaaS architecture for complex business needs.\nExperience creating and presenting to executive level stakeholders (technical and non-technical). \n\n"}],"salaryRange":{"min":200000,"max":240000,"currency":"USD","interval":"per-year-salary"},"text":"Executive Director CCaaS","country":"US","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"\n
The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.
\n
As the Executive Director Professional Services, CCaaS, you will manage projects and teams on the most complex Contact Center applications imaginable. You are the overall project owner and spearhead the customer conversations. You will be an operational leader who understands the business impacts and technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience. You will formulate ideas into solutions. Ability to function in a pre and post sales role. You will work and lead a team of engineers and solution architects.
\n
\n- Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
\n- Partners across the entire organization and partner ecosystem to involve the right resources and technologies for each opportunity.
\n- Excellent customer-facing presentation skills with the ability to lead implementation teams and projects.
\n- Influences opportunity strategy to incorporate the right technologies.
\n- Exercises wide latitude in determining objectives and approaches to engagements.
\n- Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements.
\n- Existing knowledge and/or industry certifications for Webex Collaboration, Amazon Connect, Genesys Engage/Cloud, Zoom, Google CCAI, NICE CXone, Verint, Calabrio, CRMs, and process automation technologies
\n
\n
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the
exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
","categories":{"commitment":"Full-Time","department":"Genesys","location":"Hyderabad","team":"Delivery","allLocations":["Hyderabad"]},"createdAt":1764157452275,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nPosition Purpose\nTTEC Digital is looking for enthusiastic Genesys Cloud consultants for Genesys Contact Center products and custom developed Cloud solutions. This position is responsible for the oversight, configuration, installation, and design of Genesys Cloud solutions. The implementation may be a new deployment, adding features, or creating new integrations and flows. The Genesys Cloud Principal Architect acts as a mentor on the project team and may serve as an escalation point for other delivery personnel on the project team and/or Support either remotely or onsite. Mentorship to teammates throughout the delivery organization is also a function of this role.\n\nKey Accountabilities\n· Demonstrate professionalism and leadership in representing the Company to customers and vendors.\n· Develop best practices around discovery and implementation of Genesys Cloud features and follow up with maintaining documentation for consumption by other TTEC team members working on Genesys Cloud implementation projects.\n· Collaborate with sales team on scoping and quoting professional services.\n· Create tools and methods to support the team and streamline implementation.\n· Provide guidance and mentorship to teammates in their pursuit of evolving their Genesys Cloud skills and expertise.\n· Act as Technical Lead on Genesys Cloud implementation projects, providing guidance, oversight, and mentorship to other project team members in support of their implementing TTEC Best Practices throughout the Genesys Cloud Implementation Project.\n· Act as resource for peers when they require assistance on projects they are leading.\n· Assess customer needs and make design recommendations to the client or to Business Analysts documenting the design and requirements.\n· Detailed understanding of integrations.\n· Identify system and/or software problems and propose solutions.\n· Maintain productive and satisfactory relationships with clients.\n· Understand the scope of the project, integrations, customer requirements etc.\n· Configuration, installation, and testing of solutions.\n· Provide technical specifications as requested.\n· Follow-up on and resolve outstanding issues in a timely manner.\n· Conduct system set-up as required.\n· Participate in miscellaneous projects as assigned.\n· Understanding of voice and data networks.\n· Interpret customer requests correctly.\n· Complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution.\n· Understand systems to be able to identify problems and provide a remedy.\n· After-hours work will be required.\n· Travel Required.\n· Other responsibilities may be assigned.\n\nCompetencies\nPersonal: Strong interpersonal skills, high energy and enthusiasm, integrity and honesty, flexibility, results oriented, resourceful, problem-solving ability, deal effectively with difficult situations, ability to prioritize.\nLeadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a positive attitude.\nOperations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively.\nTechnical: Ability to understand and communicate technical concepts; proficient with Microsoft Visio and Office products.\n\nRequired Knowledge, Skills & Abilities\nStrong understanding of contact center business operations and processes\nValid Genesys Cloud Certified Professional Certification.\nExtensive knowledge and experience with Genesys Cloud.\nVoIP.\nNetworking.\nTelecom.\nWireshark (Packet Capture understanding).\nCreate/Develop reusable Data Actions Libraries.\nCreate/Develop reusable Architect libraries.\nStrong Understanding of Advanced Dialer Concepts.\nREST understanding and familiarity.\nUnderstanding of Active Directory and related services- DNS DHCP, Azure, AWS, SCIM, SSO.\nDatabase concepts and systems.\nExcellent English verbal & written communication.\nAbility to interpret customer requests correctly.\nOutstanding customer service skills.\nPositive, team-focused attitude.\nIndependent and self-motivated work ethic.\nConsistency and reliability.\nAttention to detail and thoroughness.\nEffective time management skills.\nExcellent organizational and planning skills.\nAbility to adapt quickly to changing technology.\nSolid knowledge of the Microsoft Suite of products applicable to practice area.\n· Conceptual Understanding of AWS architecture.\n· Conceptual Understanding of AZURE architecture.\n· Strong understanding interdependencies of 3rd party technologies. \n\nDesired Knowledge, Skills & Abilities\nStrong Understanding of AWS Lex Bot.\nStrong Understanding of Google Dialog Flow.\nBot Consumption and creation through architect.\nReusable Bot Creation.\nAbility to build REST APIs\n \nEducation and Experience (minimum qualifications)\n· 10+ year experience in the Information Technologies Field.\n· 8+ years proven track record in telephony, networking or IT industry.\nMinimum 2+ years Genesys Cloud installation and configuration\nMinimum 4+ years of IVR, Bot, Speech Recognition telephony development and integration \n· 4+ year experience deploying, testing, and supporting telephony projects in a customer-facing environment.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
TTEC Digital is looking for enthusiastic Genesys Cloud consultants for Genesys Contact Center products and custom developed Cloud solutions. This position is responsible for the oversight, configuration, installation, and design of Genesys Cloud solutions. The implementation may be a new deployment, adding features, or creating new integrations and flows. The Genesys Cloud Principal Architect acts as a mentor on the project team and may serve as an escalation point for other delivery personnel on the project team and/or Support either remotely or onsite. Mentorship to teammates throughout the delivery organization is also a function of this role.
Key Accountabilities
· Demonstrate professionalism and leadership in representing the Company to customers and vendors.
· Develop best practices around discovery and implementation of Genesys Cloud features and follow up with maintaining documentation for consumption by other TTEC team members working on Genesys Cloud implementation projects.
· Collaborate with sales team on scoping and quoting professional services.
· Create tools and methods to support the team and streamline implementation.
· Provide guidance and mentorship to teammates in their pursuit of evolving their Genesys Cloud skills and expertise.
· Act as Technical Lead on Genesys Cloud implementation projects, providing guidance, oversight, and mentorship to other project team members in support of their implementing TTEC Best Practices throughout the Genesys Cloud Implementation Project.
· Act as resource for peers when they require assistance on projects they are leading.
· Assess customer needs and make design recommendations to the client or to Business Analysts documenting the design and requirements.
· Detailed understanding of integrations.
· Identify system and/or software problems and propose solutions.
· Maintain productive and satisfactory relationships with clients.
· Understand the scope of the project, integrations, customer requirements etc.
· Configuration, installation, and testing of solutions.
· Provide technical specifications as requested.
· Follow-up on and resolve outstanding issues in a timely manner.
· Conduct system set-up as required.
· Participate in miscellaneous projects as assigned.
· Understanding of voice and data networks.
· Interpret customer requests correctly.
· Complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution.
· Understand systems to be able to identify problems and provide a remedy.
· After-hours work will be required.
· Travel Required.
· Other responsibilities may be assigned.
Competencies
Personal: Strong interpersonal skills, high energy and enthusiasm, integrity and honesty, flexibility, results oriented, resourceful, problem-solving ability, deal effectively with difficult situations, ability to prioritize.
Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a positive attitude.
Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively.
Technical: Ability to understand and communicate technical concepts; proficient with Microsoft Visio and Office products.
Required Knowledge, Skills & Abilities
Strong understanding of contact center business operations and processes
Valid Genesys Cloud Certified Professional Certification.
Extensive knowledge and experience with Genesys Cloud.
VoIP.
Networking.
Telecom.
Wireshark (Packet Capture understanding).
Create/Develop reusable Data Actions Libraries.
Create/Develop reusable Architect libraries.
Strong Understanding of Advanced Dialer Concepts.
REST understanding and familiarity.
Understanding of Active Directory and related services- DNS DHCP, Azure, AWS, SCIM, SSO.
Database concepts and systems.
Excellent English verbal & written communication.
Ability to interpret customer requests correctly.
Outstanding customer service skills.
Positive, team-focused attitude.
Independent and self-motivated work ethic.
Consistency and reliability.
Attention to detail and thoroughness.
Effective time management skills.
Excellent organizational and planning skills.
Ability to adapt quickly to changing technology.
Solid knowledge of the Microsoft Suite of products applicable to practice area.
· Conceptual Understanding of AWS architecture.
· Conceptual Understanding of AZURE architecture.
· Strong understanding interdependencies of 3rd party technologies.
Desired Knowledge, Skills & Abilities
Strong Understanding of AWS Lex Bot.
Strong Understanding of Google Dialog Flow.
Bot Consumption and creation through architect.
Reusable Bot Creation.
Ability to build REST APIs
Education and Experience (minimum qualifications)
· 10+ year experience in the Information Technologies Field.
· 8+ years proven track record in telephony, networking or IT industry.
Minimum 2+ years Genesys Cloud installation and configuration
Minimum 4+ years of IVR, Bot, Speech Recognition telephony development and integration
· 4+ year experience deploying, testing, and supporting telephony projects in a customer-facing environment.
","id":"93a8f528-ea6d-4554-a73b-e9fb736a3a6c","lists":[],"text":"Genesys Cloud - Principal Implementation Consultant","country":"IN","workplaceType":"onsite","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"Position Purpose
TTEC Digital is looking for enthusiastic Genesys Cloud consultants for Genesys Contact Center products and custom developed Cloud solutions. This position is responsible for the oversight, configuration, installation, and design of Genesys Cloud solutions. The implementation may be a new deployment, adding features, or creating new integrations and flows. The Genesys Cloud Principal Architect acts as a mentor on the project team and may serve as an escalation point for other delivery personnel on the project team and/or Support either remotely or onsite. Mentorship to teammates throughout the delivery organization is also a function of this role.
Key Accountabilities
· Demonstrate professionalism and leadership in representing the Company to customers and vendors.
· Develop best practices around discovery and implementation of Genesys Cloud features and follow up with maintaining documentation for consumption by other TTEC team members working on Genesys Cloud implementation projects.
· Collaborate with sales team on scoping and quoting professional services.
· Create tools and methods to support the team and streamline implementation.
· Provide guidance and mentorship to teammates in their pursuit of evolving their Genesys Cloud skills and expertise.
· Act as Technical Lead on Genesys Cloud implementation projects, providing guidance, oversight, and mentorship to other project team members in support of their implementing TTEC Best Practices throughout the Genesys Cloud Implementation Project.
· Act as resource for peers when they require assistance on projects they are leading.
· Assess customer needs and make design recommendations to the client or to Business Analysts documenting the design and requirements.
· Detailed understanding of integrations.
· Identify system and/or software problems and propose solutions.
· Maintain productive and satisfactory relationships with clients.
· Understand the scope of the project, integrations, customer requirements etc.
· Configuration, installation, and testing of solutions.
· Provide technical specifications as requested.
· Follow-up on and resolve outstanding issues in a timely manner.
· Conduct system set-up as required.
· Participate in miscellaneous projects as assigned.
· Understanding of voice and data networks.
· Interpret customer requests correctly.
· Complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution.
· Understand systems to be able to identify problems and provide a remedy.
· After-hours work will be required.
· Travel Required.
· Other responsibilities may be assigned.
Competencies
Personal: Strong interpersonal skills, high energy and enthusiasm, integrity and honesty, flexibility, results oriented, resourceful, problem-solving ability, deal effectively with difficult situations, ability to prioritize.
Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a positive attitude.
Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively.
Technical: Ability to understand and communicate technical concepts; proficient with Microsoft Visio and Office products.
Required Knowledge, Skills & Abilities
Strong understanding of contact center business operations and processes
Valid Genesys Cloud Certified Professional Certification.
Extensive knowledge and experience with Genesys Cloud.
VoIP.
Networking.
Telecom.
Wireshark (Packet Capture understanding).
Create/Develop reusable Data Actions Libraries.
Create/Develop reusable Architect libraries.
Strong Understanding of Advanced Dialer Concepts.
REST understanding and familiarity.
Understanding of Active Directory and related services- DNS DHCP, Azure, AWS, SCIM, SSO.
Database concepts and systems.
Excellent English verbal & written communication.
Ability to interpret customer requests correctly.
Outstanding customer service skills.
Positive, team-focused attitude.
Independent and self-motivated work ethic.
Consistency and reliability.
Attention to detail and thoroughness.
Effective time management skills.
Excellent organizational and planning skills.
Ability to adapt quickly to changing technology.
Solid knowledge of the Microsoft Suite of products applicable to practice area.
· Conceptual Understanding of AWS architecture.
· Conceptual Understanding of AZURE architecture.
· Strong understanding interdependencies of 3rd party technologies.
Desired Knowledge, Skills & Abilities
Strong Understanding of AWS Lex Bot.
Strong Understanding of Google Dialog Flow.
Bot Consumption and creation through architect.
Reusable Bot Creation.
Ability to build REST APIs
Education and Experience (minimum qualifications)
· 10+ year experience in the Information Technologies Field.
· 8+ years proven track record in telephony, networking or IT industry.
Minimum 2+ years Genesys Cloud installation and configuration
Minimum 4+ years of IVR, Bot, Speech Recognition telephony development and integration
· 4+ year experience deploying, testing, and supporting telephony projects in a customer-facing environment.
","descriptionBodyPlain":"Position Purpose\nTTEC Digital is looking for enthusiastic Genesys Cloud consultants for Genesys Contact Center products and custom developed Cloud solutions. This position is responsible for the oversight, configuration, installation, and design of Genesys Cloud solutions. The implementation may be a new deployment, adding features, or creating new integrations and flows. The Genesys Cloud Principal Architect acts as a mentor on the project team and may serve as an escalation point for other delivery personnel on the project team and/or Support either remotely or onsite. Mentorship to teammates throughout the delivery organization is also a function of this role.\n\nKey Accountabilities\n· Demonstrate professionalism and leadership in representing the Company to customers and vendors.\n· Develop best practices around discovery and implementation of Genesys Cloud features and follow up with maintaining documentation for consumption by other TTEC team members working on Genesys Cloud implementation projects.\n· Collaborate with sales team on scoping and quoting professional services.\n· Create tools and methods to support the team and streamline implementation.\n· Provide guidance and mentorship to teammates in their pursuit of evolving their Genesys Cloud skills and expertise.\n· Act as Technical Lead on Genesys Cloud implementation projects, providing guidance, oversight, and mentorship to other project team members in support of their implementing TTEC Best Practices throughout the Genesys Cloud Implementation Project.\n· Act as resource for peers when they require assistance on projects they are leading.\n· Assess customer needs and make design recommendations to the client or to Business Analysts documenting the design and requirements.\n· Detailed understanding of integrations.\n· Identify system and/or software problems and propose solutions.\n· Maintain productive and satisfactory relationships with clients.\n· Understand the scope of the project, integrations, customer requirements etc.\n· Configuration, installation, and testing of solutions.\n· Provide technical specifications as requested.\n· Follow-up on and resolve outstanding issues in a timely manner.\n· Conduct system set-up as required.\n· Participate in miscellaneous projects as assigned.\n· Understanding of voice and data networks.\n· Interpret customer requests correctly.\n· Complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution.\n· Understand systems to be able to identify problems and provide a remedy.\n· After-hours work will be required.\n· Travel Required.\n· Other responsibilities may be assigned.\n\nCompetencies\nPersonal: Strong interpersonal skills, high energy and enthusiasm, integrity and honesty, flexibility, results oriented, resourceful, problem-solving ability, deal effectively with difficult situations, ability to prioritize.\nLeadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a positive attitude.\nOperations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively.\nTechnical: Ability to understand and communicate technical concepts; proficient with Microsoft Visio and Office products.\n\nRequired Knowledge, Skills & Abilities\nStrong understanding of contact center business operations and processes\nValid Genesys Cloud Certified Professional Certification.\nExtensive knowledge and experience with Genesys Cloud.\nVoIP.\nNetworking.\nTelecom.\nWireshark (Packet Capture understanding).\nCreate/Develop reusable Data Actions Libraries.\nCreate/Develop reusable Architect libraries.\nStrong Understanding of Advanced Dialer Concepts.\nREST understanding and familiarity.\nUnderstanding of Active Directory and related services- DNS DHCP, Azure, AWS, SCIM, SSO.\nDatabase concepts and systems.\nExcellent English verbal & written communication.\nAbility to interpret customer requests correctly.\nOutstanding customer service skills.\nPositive, team-focused attitude.\nIndependent and self-motivated work ethic.\nConsistency and reliability.\nAttention to detail and thoroughness.\nEffective time management skills.\nExcellent organizational and planning skills.\nAbility to adapt quickly to changing technology.\nSolid knowledge of the Microsoft Suite of products applicable to practice area.\n· Conceptual Understanding of AWS architecture.\n· Conceptual Understanding of AZURE architecture.\n· Strong understanding interdependencies of 3rd party technologies. \n\nDesired Knowledge, Skills & Abilities\nStrong Understanding of AWS Lex Bot.\nStrong Understanding of Google Dialog Flow.\nBot Consumption and creation through architect.\nReusable Bot Creation.\nAbility to build REST APIs\n \nEducation and Experience (minimum qualifications)\n· 10+ year experience in the Information Technologies Field.\n· 8+ years proven track record in telephony, networking or IT industry.\nMinimum 2+ years Genesys Cloud installation and configuration\nMinimum 4+ years of IVR, Bot, Speech Recognition telephony development and integration \n· 4+ year experience deploying, testing, and supporting telephony projects in a customer-facing environment.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/93a8f528-ea6d-4554-a73b-e9fb736a3a6c","applyUrl":"https://jobs.lever.co/ttecdigital/93a8f528-ea6d-4554-a73b-e9fb736a3a6c/apply"},{"additionalPlain":"About Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the\nexceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n","additional":"About Us
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the
\nexceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
","categories":{"commitment":"Full-Time","department":"Genesys","location":"Hyderabad","team":"Delivery","allLocations":["Hyderabad"]},"createdAt":1764157045575,"descriptionPlain":" \n \n \n• Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices.\n• Communicates with project manager/client to identify application requirements.\n• Ensures applications meet the standards and requirements of both the client and project manager.\n• Conducts tests of the application for functionality, reliability, and stabilization.\n• Deploys/implements the application to the client.\n• Maintains and supports existing applications by fixing problems, addressing issues, and determining the need for enhancements.\n• Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.\n• Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.\n• Demonstrate professionalism and leadership in representing the Company to customers and vendors.\n• Core PureCloud handler development & maintenance.\n• Monitor and respond to system errors. Participate in on-call rotation.\n• Follow-up on and resolve outstanding issues in a timely manner.\n• Update customer to reflect changes in system configuration as needed.\n• Ability to lead a group of CCaaS developers and quality analysts by providing them necessary technical mentoring.\n• Ability to multi-task is imperative.\n• Participate in interviewing candidates and making hiring recommendations.\n• Accurately forecast utilization and consulting revenue.\n• Establishing and executing ongoing personnel technical training and growth plans\n• Understand system hardware/software to be able to identify problems and provide a remedy.\n• Handle TAC/Engineering escalations as directed by the team lead or team manager.\n","description":"
\n
\n
\n• Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices.
\n• Communicates with project manager/client to identify application requirements.
\n• Ensures applications meet the standards and requirements of both the client and project manager.
\n• Conducts tests of the application for functionality, reliability, and stabilization.
\n• Deploys/implements the application to the client.
\n• Maintains and supports existing applications by fixing problems, addressing issues, and determining the need for enhancements.
\n• Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.
\n• Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.
\n• Demonstrate professionalism and leadership in representing the Company to customers and vendors.
\n• Core PureCloud handler development & maintenance.
\n• Monitor and respond to system errors. Participate in on-call rotation.
\n• Follow-up on and resolve outstanding issues in a timely manner.
\n• Update customer to reflect changes in system configuration as needed.
\n• Ability to lead a group of CCaaS developers and quality analysts by providing them necessary technical mentoring.
\n• Ability to multi-task is imperative.
\n• Participate in interviewing candidates and making hiring recommendations.
\n• Accurately forecast utilization and consulting revenue.
\n• Establishing and executing ongoing personnel technical training and growth plans
\n• Understand system hardware/software to be able to identify problems and provide a remedy.
\n• Handle TAC/Engineering escalations as directed by the team lead or team manager.
","id":"c528f750-ceaa-4587-ae7a-ad90c9f74af7","lists":[],"text":"Genesys Cloud - Architect","country":"IN","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"
\n
\n
\n• Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices.
\n• Communicates with project manager/client to identify application requirements.
\n• Ensures applications meet the standards and requirements of both the client and project manager.
\n• Conducts tests of the application for functionality, reliability, and stabilization.
\n• Deploys/implements the application to the client.
\n• Maintains and supports existing applications by fixing problems, addressing issues, and determining the need for enhancements.
\n• Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.
\n• Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.
\n• Demonstrate professionalism and leadership in representing the Company to customers and vendors.
\n• Core PureCloud handler development & maintenance.
\n• Monitor and respond to system errors. Participate in on-call rotation.
\n• Follow-up on and resolve outstanding issues in a timely manner.
\n• Update customer to reflect changes in system configuration as needed.
\n• Ability to lead a group of CCaaS developers and quality analysts by providing them necessary technical mentoring.
\n• Ability to multi-task is imperative.
\n• Participate in interviewing candidates and making hiring recommendations.
\n• Accurately forecast utilization and consulting revenue.
\n• Establishing and executing ongoing personnel technical training and growth plans
\n• Understand system hardware/software to be able to identify problems and provide a remedy.
\n• Handle TAC/Engineering escalations as directed by the team lead or team manager.
","descriptionBodyPlain":" \n \n \n• Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices.\n• Communicates with project manager/client to identify application requirements.\n• Ensures applications meet the standards and requirements of both the client and project manager.\n• Conducts tests of the application for functionality, reliability, and stabilization.\n• Deploys/implements the application to the client.\n• Maintains and supports existing applications by fixing problems, addressing issues, and determining the need for enhancements.\n• Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.\n• Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.\n• Demonstrate professionalism and leadership in representing the Company to customers and vendors.\n• Core PureCloud handler development & maintenance.\n• Monitor and respond to system errors. Participate in on-call rotation.\n• Follow-up on and resolve outstanding issues in a timely manner.\n• Update customer to reflect changes in system configuration as needed.\n• Ability to lead a group of CCaaS developers and quality analysts by providing them necessary technical mentoring.\n• Ability to multi-task is imperative.\n• Participate in interviewing candidates and making hiring recommendations.\n• Accurately forecast utilization and consulting revenue.\n• Establishing and executing ongoing personnel technical training and growth plans\n• Understand system hardware/software to be able to identify problems and provide a remedy.\n• Handle TAC/Engineering escalations as directed by the team lead or team manager.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/c528f750-ceaa-4587-ae7a-ad90c9f74af7","applyUrl":"https://jobs.lever.co/ttecdigital/c528f750-ceaa-4587-ae7a-ad90c9f74af7/apply"},{"additionalPlain":"About Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-RemotePhilippines\n","additional":"About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-RemotePhilippines
","categories":{"commitment":"Full-Time","department":"Genesys","location":"Manila","team":"Managed Services","allLocations":["Manila"]},"createdAt":1779208096845,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","id":"71d53651-4fa9-458f-a90c-3635bdf25c52","lists":[{"text":"What You'll Be Doing:","content":"\n
\n- \n
Day to day leadership and direction of engineers and or resources assigned to PureCloud account(s)
\n \n- \n
Assist with management of team utilization while continually seeking innovative ways to improve operational efficiencies.
\n \n- \n
Assess client needs and make configuration recommendations.
\n \n- \n
Provide client support for reported issues, concerns or enhancements based on client requests, system or environmental generated alerts and vendor and/or manufacturer inquiry or notification.
\n \n- \n
Diagnose reported issues through root cause analysis. This may include, but not limited to, client dialogue, system(s) and other research with team members, partners and clients. Follows-up, resolves and/or escalates outstanding issues in a timely manner.
\n \n- \n
Manage support interactions to ensure adherence to published Support Guidelines
\n \n- \n
QA monitoring of client interactions and surveys
\n \n- \n
Client conference calls and meetings when needed
\n \n- \n
Ensure adherence to processes, procedures and protocols as outlined.
\n \n- \n
Lead to KPI’s
\n \n- \n
Weekly Team Meetings
\n \n- \n
Create, update and maintain Support documentation and procedures for assigned Genesys Cloud account(s)
\n \n- \n
Assist with staffing needs
\n \n- \n
Provide input with annual performance reviews
\n \n- \n
Mentor & train new and existing staff
\n \n- \n
Assist with on-call rotation/schedule for assigned Genesys Cloud account(s)
\n \n- \n
Assist in design, implementation and delivery of training.
\n \n- \n
Technical resource and escalation for Genesys Cloud Engineers as well as clients and vendors
\n \n- \n
In consultation with the Manager of Support Services, manage escalation process and procedures related to assigned Genesys Cloud accounts
\n \n- \n
In consultation with the Manager of Support Services, manage Genesys Cloud Engineer schedules related to assigned accounts
\n \n\n
\n
\n- \n
Genesys Cloud Certification
\n \n- \n
Comprehensive knowledge of Genesys Cloud solution and troubleshooting skills. Genesys PureConnect and/or legacy telephony knowledge is a plus.
\n \n- \n
3+ years of Genesys Cloud technical support experience.
\n \n- \n
Experience leading a team of technical support professionals.
\n \n- \n
Comprehensive knowledge of computer networks, integrations, and Windows Operating Systems. May provide basic programming and/or customer configuration recommendations.
\n \n- \n
Demonstrated professionalism representing the Company to customers and vendors
\n \n- \n
Demonstrated ability to deliver a high level of customer satisfaction
\n \n- \n
Demonstrated problem solving abilities
\n \n\n
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/ttecdigital/71d53651-4fa9-458f-a90c-3635bdf25c52","applyUrl":"https://jobs.lever.co/ttecdigital/71d53651-4fa9-458f-a90c-3635bdf25c52/apply"},{"additionalPlain":"#LI-DD1\n","additional":"#LI-DD1
","categories":{"commitment":"Full-Time","department":"Genesys","location":"Bogota","team":"Managed Services","allLocations":["Bogota"]},"createdAt":1776364631949,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nThe TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.\n\nThe Genesys Cloud Support Engineer provides customer assistance to resolve identified concerns ensuring an optimal customer experience. Through diagnosis of the presenting issues along with review of application programming determines the root cause and an appropriate solution implementing the fix or directing the customer on how to implement the solution. Support may be of a minor or complex nature. \n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.
\n
\nThe Genesys Cloud Support Engineer provides customer assistance to resolve identified concerns ensuring an optimal customer experience. Through diagnosis of the presenting issues along with review of application programming determines the root cause and an appropriate solution implementing the fix or directing the customer on how to implement the solution. Support may be of a minor or complex nature.
","id":"0e0ca531-3339-4e81-a481-33048fbb078d","lists":[{"text":"What You'll Be Doing","content":"\nProviding customer technical support for Genesys Cloud and working closely with Senior Technical Consultants, Escalation Managers and the team Manager for reported issues, concerns or enhancements based on customer requests, system or environmental generated alerts and vendor and/or manufacturer inquiry or notification.\nFirst line for support calls and emergency support calls and handles most call levels.\nDiagnosing reported issues through root cause analysis. This may include, but not limited to, customer dialogue, system(s) and other research with team members, vendors and manufacturers. Follows-up, resolves and/or escalates outstanding issues in a timely manner.\nResponding to requests received through, but not limited to, live voice, e-mail or web.\nCompleting thorough documentation using the internal ticketing process ensuring issues have accurate tracking from reporting to resolution. This may include initiating the billing process as required.\nServing as a first line of customer support for hardware, software, and network and/or telephony reported issues and concerns.\nMaintaining effective relationships with clients, vendors and manufacturers delivering a high level of customer satisfaction. Collaborating with all resources (internal or external) necessary to deliver a timely and high-quality result.\n"},{"text":"What You'll Bring to the Role","content":"\nGenesys Cloud Certification\nComprehensive knowledge of Genesys Cloud solution and troubleshooting skills. Genesys PureConnect and/or legacy telephony knowledge is a plus.\n1+ years of Genesys Cloud technical support experience.\nComprehensive knowledge of computer networks, integrations, and Windows Operating Systems. May provide basic programming and/or customer configuration recommendations.\nDemonstrated professionalism representing the Company to customers and vendors\nDemonstrated ability to deliver a high level of customer satisfaction\nDemonstrated problem solving abilities\nMinimum of a High School diploma or equivalent.\n"}],"text":"Genesys Cloud Support Engineer","country":"CO","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.
\n
\nThe Genesys Cloud Support Engineer provides customer assistance to resolve identified concerns ensuring an optimal customer experience. Through diagnosis of the presenting issues along with review of application programming determines the root cause and an appropriate solution implementing the fix or directing the customer on how to implement the solution. Support may be of a minor or complex nature.
","descriptionBodyPlain":"The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.\n\nThe Genesys Cloud Support Engineer provides customer assistance to resolve identified concerns ensuring an optimal customer experience. Through diagnosis of the presenting issues along with review of application programming determines the root cause and an appropriate solution implementing the fix or directing the customer on how to implement the solution. Support may be of a minor or complex nature. \n","hostedUrl":"https://jobs.lever.co/ttecdigital/0e0ca531-3339-4e81-a481-33048fbb078d","applyUrl":"https://jobs.lever.co/ttecdigital/0e0ca531-3339-4e81-a481-33048fbb078d/apply"},{"additionalPlain":"#LI-IG1\n\n\nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-RemotePhilippines\n","additional":"#LI-IG1
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-RemotePhilippines
","categories":{"commitment":"Full-Time","department":"Genesys","location":"Manila","team":"Managed Services","allLocations":["Manila"]},"createdAt":1770835263223,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nThe TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.\n \nThe Genesys Cloud Support Engineer provides customer assistance to resolve identified concerns ensuring an optimal customer experience. Through diagnosis of the presenting issues along with review of application programming determines the root cause and an appropriate solution implementing the fix or directing the customer on how to implement the solution. Support may be of a minor or complex nature.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.
\n
\nThe Genesys Cloud Support Engineer provides customer assistance to resolve identified concerns ensuring an optimal customer experience. Through diagnosis of the presenting issues along with review of application programming determines the root cause and an appropriate solution implementing the fix or directing the customer on how to implement the solution. Support may be of a minor or complex nature.
","id":"a126645a-0206-49a3-b2d9-953f20e9fb97","lists":[{"text":"What You'll Be Doing","content":"\n\nProviding customer technical support for Genesys Cloud and working closely with Senior Technical Consultants, Escalation Managers and the team Manager for reported issues, concerns or enhancements based on customer requests, system or environmental generated alerts and vendor and/or manufacturer inquiry or notification.
\n\n\nFirst line for support calls and emergency support calls and handles most call levels.
\n\n\nDiagnosing reported issues through root cause analysis. This may include, but not limited to, customer dialogue, system(s) and other research with team members, vendors and manufacturers. Follows-up, resolves and/or escalates outstanding issues in a timely manner.
\n\n\nResponding to requests received through, but not limited to, live voice, e-mail or web.
\n\n\nCompleting thorough documentation using the internal ticketing process ensuring issues have accurate tracking from reporting to resolution. This may include initiating the billing process as required.
\n\n\nServing as a first line of customer support for hardware, software, and network and/or telephony reported issues and concerns.
\n\n\nMaintaining effective relationships with clients, vendors and manufacturers delivering a high level of customer satisfaction. Collaborating with all resources (internal or external) necessary to deliver a timely and high-quality result.
\n\n"},{"text":"What You'll Bring to the Role","content":"\n\nGenesys Cloud Certification
\n\n\nComprehensive knowledge of Genesys Cloud solution and troubleshooting skills. Genesys PureConnect and/or legacy telephony knowledge is a plus.
\n\n\n1+ years of Genesys Cloud technical support experience.
\n\n\nComprehensive knowledge of computer networks, integrations, and Windows Operating Systems. May provide basic programming and/or customer configuration recommendations.
\n\n\nDemonstrated professionalism representing the Company to customers and vendors
\n\n\nDemonstrated ability to deliver a high level of customer satisfaction
\n\n\nDemonstrated problem solving abilities
\n\n"}],"text":"Genesys Cloud Support Engineer","country":"PH","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.
\n
\nThe Genesys Cloud Support Engineer provides customer assistance to resolve identified concerns ensuring an optimal customer experience. Through diagnosis of the presenting issues along with review of application programming determines the root cause and an appropriate solution implementing the fix or directing the customer on how to implement the solution. Support may be of a minor or complex nature.
","descriptionBodyPlain":"The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.\n \nThe Genesys Cloud Support Engineer provides customer assistance to resolve identified concerns ensuring an optimal customer experience. Through diagnosis of the presenting issues along with review of application programming determines the root cause and an appropriate solution implementing the fix or directing the customer on how to implement the solution. Support may be of a minor or complex nature.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/a126645a-0206-49a3-b2d9-953f20e9fb97","applyUrl":"https://jobs.lever.co/ttecdigital/a126645a-0206-49a3-b2d9-953f20e9fb97/apply"},{"additionalPlain":"#LI-IG1\n\n\nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-RemotePhilippines\n","additional":"#LI-IG1
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-RemotePhilippines
","categories":{"commitment":"Full-Time","department":"Genesys","location":"Manila","team":"Managed Services","allLocations":["Manila"]},"createdAt":1776798529087,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nThe TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience. \n \nThe Platform Adoption Specialist is responsible for performing MACD (Move, Add, Change, Delete) tasks within the Genesys Cloud platform as part of the Platform Adoption service. This role focuses on executing informal projects. The specialist independently scopes and executes configuration changes on the Genesys Cloud system, including work up to and including lightweight custom IP development. They manage a high volume of MACD opportunities simultaneously with minimal supervision. While operating largely independently, the role involves regular coordination with Platform Adoption Coordinators and occasional collaboration with other team members to effectively balance and manage workload. Success in this position requires an intimate knowledge of the Genesys Cloud platform, strong technical proficiency, and the ability to deliver efficient, high-quality implementations.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.
\n
\nThe Platform Adoption Specialist is responsible for performing MACD (Move, Add, Change, Delete) tasks within the Genesys Cloud platform as part of the Platform Adoption service. This role focuses on executing informal projects. The specialist independently scopes and executes configuration changes on the Genesys Cloud system, including work up to and including lightweight custom IP development. They manage a high volume of MACD opportunities simultaneously with minimal supervision. While operating largely independently, the role involves regular coordination with Platform Adoption Coordinators and occasional collaboration with other team members to effectively balance and manage workload. Success in this position requires an intimate knowledge of the Genesys Cloud platform, strong technical proficiency, and the ability to deliver efficient, high-quality implementations.
","id":"c300383c-3784-438a-a23c-491becb7caea","lists":[{"text":"What You'll Be Doing","content":"\n\nIndependently assess incoming PA requests, scope the required changes, and execute them directly in coordination with client contacts.
\n\n\nManage a high volume of concurrent PA opportunities with strong prioritization and time-management skills.
\n\n\nPerform configuration changes across the Genesys Cloud system, including (but not limited to) lightweight custom IP development or integration work when required.
\n\n\nDeliver high-quality, efficient implementations while adhering to Genesys Cloud, TTEC, and client best practices and security/compliance standards.
\n\n\nProactively communicate progress, risks, and completion status to internal coordinators, stakeholders, and clients.
\n\n\nPartners with Platform Adoption Coordinators and fellow team members as needed to balance workload and resolve complex issues.
\n\n\nDocument all changes clearly and contributes to team knowledge-sharing resources.
\n\n\nStay current with Genesys Cloud releases, features, and capabilities to recommend optimization opportunities during PA engagements.
\n\n"},{"text":"What You'll Bring to the Role","content":"\n\nMinimum 3 years of hands-on production experience working with the Genesys Cloud platform.
\n\n\nGCP certification (Genesys Cloud Platform / Professional level or equivalent).
\n\n\nDemonstrated ability to independently scope and execute complex configuration changes.
\n\n\nProven track record of managing multiple concurrent MACD or similar operational requests with minimal supervision.
\n\n\nStrong technical proficiency across Genesys Cloud core capabilities (routing, telephony, workforce management, integrations, reporting, etc.).
\n\n\nDeep, intimate knowledge of the Genesys Cloud platform architecture and administration.
\n\n\nExceptional independence and self-management skills; able to operate effectively with light coordination.
\n\n\nExcellent problem-solving and decision-making abilities in dynamic, fast-paced environments.
\n\n\nStrong written and verbal communication skills for stakeholder updates and documentation.
\n\n\nCollaborative mindset—willing to work with coordinators and team members to manage workload peaks.
\n\n\nFamiliarity with Genesys Cloud partner ecosystem tools, APIs, and advanced integrations.
\n\n\nExperience working in a high-velocity, ticket- or opportunity-driven environment.
\n\n"}],"text":"Genesys Platform Senior Engineer","country":"PH","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.
\n
\nThe Platform Adoption Specialist is responsible for performing MACD (Move, Add, Change, Delete) tasks within the Genesys Cloud platform as part of the Platform Adoption service. This role focuses on executing informal projects. The specialist independently scopes and executes configuration changes on the Genesys Cloud system, including work up to and including lightweight custom IP development. They manage a high volume of MACD opportunities simultaneously with minimal supervision. While operating largely independently, the role involves regular coordination with Platform Adoption Coordinators and occasional collaboration with other team members to effectively balance and manage workload. Success in this position requires an intimate knowledge of the Genesys Cloud platform, strong technical proficiency, and the ability to deliver efficient, high-quality implementations.
","descriptionBodyPlain":"The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience. \n \nThe Platform Adoption Specialist is responsible for performing MACD (Move, Add, Change, Delete) tasks within the Genesys Cloud platform as part of the Platform Adoption service. This role focuses on executing informal projects. The specialist independently scopes and executes configuration changes on the Genesys Cloud system, including work up to and including lightweight custom IP development. They manage a high volume of MACD opportunities simultaneously with minimal supervision. While operating largely independently, the role involves regular coordination with Platform Adoption Coordinators and occasional collaboration with other team members to effectively balance and manage workload. Success in this position requires an intimate knowledge of the Genesys Cloud platform, strong technical proficiency, and the ability to deliver efficient, high-quality implementations.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/c300383c-3784-438a-a23c-491becb7caea","applyUrl":"https://jobs.lever.co/ttecdigital/c300383c-3784-438a-a23c-491becb7caea/apply"},{"additionalPlain":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n","additional":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
","categories":{"commitment":"Full-Time","department":"Google","location":"Hyderabad","team":"Delivery","allLocations":["Hyderabad"]},"createdAt":1742199987891,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nPosition Purpose\nTTEC Digital – Google Delivery Practice is seeking a Google CCAI Architect to lead the design and implementation of AI-powered self-service solutions for enterprise contact centers. This role will provide end-to-end technical leadership across voice and digital AI engagements, working closely with clients and internal teams to deliver scalable, innovative customer experience solutions using Google Cloud technologies.\n\nKey Responsibilities\nLead voice and digital AI self-service solutions for large, multi-location contact centers.\nDesign, develop, and implement AI self-service applications using Google Contact Center AI.\nInterface directly with clients to lead design decisions and define solution requirements.\nServe as project lead for assigned Google CCAI implementations.\nCollaborate with conversation designers and project teams on IVA specifications.\nIntegrate solutions with backend systems using web services, APIs, and databases.\nPerform unit testing and support system and functional testing activities.\nGuide and mentor developers as needed.\n\nTechnical Expertise\n8+ years of overall architecture experience.\n4+ years of experience with Dialogflow CX / Dialogflow ES.\n2+ years of hands-on experience with Google Contact Center AI.\nStrong knowledge of Cloud Services Architecture, Apigee, and Vertex AI.\nExperience integrating Speech-to-Text and Text-to-Speech services (Google, Amazon, Nuance).\nProficiency in Java, JavaScript, .NET, C#, HTML, SQL, Python, Node.js, AngularJS.\nExperience with REST/SOAP APIs and backend integrations.\nDatabase experience: SQL, Oracle, MongoDB, PostgreSQL.\nExperience managing large multi-site contact center implementations.\n\nCompetency\nStrong client-facing communication and presentation skills.\nAbility to lead technical discussions and drive solution architecture decisions.\nCapability to manage multiple projects simultaneously.\nStrong documentation skills (Solution Design Documents / IVA specifications).\nSelf-motivated, organized, and detail-oriented.\nLeadership skills with experience guiding development teams.\n\nTechnology Stack\nGoogle Technologies: Google Contact Center AI, Dialogflow CX, Apigee, Vertex AI\nProgramming: Java, Python, JavaScript, Node.js, AngularJS, C#, .NET\nAPIs & Integration: REST, SOAP\nDatabases: SQL, Oracle, MongoDB, PostgreSQL\nContact Center Platforms: Cisco CVP/Webex CCE/CC, UJet, VXML IVR platforms, Amazon Connect, Five9\n\nEducation, Experience and Certification\n8+ years of overall architect experience.\n4+ years with Dialogflow ES/CX.\n2+ years of hands-on Google CCAI experience.\nGoogle Certification and/or Badge completion preferred.\nBachelor’s degree (4-year) required.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
TTEC Digital – Google Delivery Practice is seeking a Google CCAI Architect to lead the design and implementation of AI-powered self-service solutions for enterprise contact centers. This role will provide end-to-end technical leadership across voice and digital AI engagements, working closely with clients and internal teams to deliver scalable, innovative customer experience solutions using Google Cloud technologies.
Key Responsibilities
Lead voice and digital AI self-service solutions for large, multi-location contact centers.
Design, develop, and implement AI self-service applications using Google Contact Center AI.
Interface directly with clients to lead design decisions and define solution requirements.
Serve as project lead for assigned Google CCAI implementations.
Collaborate with conversation designers and project teams on IVA specifications.
Integrate solutions with backend systems using web services, APIs, and databases.
Perform unit testing and support system and functional testing activities.
Guide and mentor developers as needed.
Technical Expertise
8+ years of overall architecture experience.
4+ years of experience with Dialogflow CX / Dialogflow ES.
2+ years of hands-on experience with Google Contact Center AI.
Strong knowledge of Cloud Services Architecture, Apigee, and Vertex AI.
Experience integrating Speech-to-Text and Text-to-Speech services (Google, Amazon, Nuance).
Proficiency in Java, JavaScript, .NET, C#, HTML, SQL, Python, Node.js, AngularJS.
Experience with REST/SOAP APIs and backend integrations.
Database experience: SQL, Oracle, MongoDB, PostgreSQL.
Experience managing large multi-site contact center implementations.
Competency
Strong client-facing communication and presentation skills.
Ability to lead technical discussions and drive solution architecture decisions.
Capability to manage multiple projects simultaneously.
Strong documentation skills (Solution Design Documents / IVA specifications).
Self-motivated, organized, and detail-oriented.
Leadership skills with experience guiding development teams.
Technology Stack
Google Technologies: Google Contact Center AI, Dialogflow CX, Apigee, Vertex AI
Programming: Java, Python, JavaScript, Node.js, AngularJS, C#, .NET
APIs & Integration: REST, SOAP
Databases: SQL, Oracle, MongoDB, PostgreSQL
Contact Center Platforms: Cisco CVP/Webex CCE/CC, UJet, VXML IVR platforms, Amazon Connect, Five9
Education, Experience and Certification
8+ years of overall architect experience.
4+ years with Dialogflow ES/CX.
2+ years of hands-on Google CCAI experience.
Google Certification and/or Badge completion preferred.
Bachelor’s degree (4-year) required.
","id":"ff79e378-1120-4627-877f-fd90a69fde46","lists":[],"text":"Google CCAI Architect","country":"IN","workplaceType":"onsite","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"Position Purpose
TTEC Digital – Google Delivery Practice is seeking a Google CCAI Architect to lead the design and implementation of AI-powered self-service solutions for enterprise contact centers. This role will provide end-to-end technical leadership across voice and digital AI engagements, working closely with clients and internal teams to deliver scalable, innovative customer experience solutions using Google Cloud technologies.
Key Responsibilities
Lead voice and digital AI self-service solutions for large, multi-location contact centers.
Design, develop, and implement AI self-service applications using Google Contact Center AI.
Interface directly with clients to lead design decisions and define solution requirements.
Serve as project lead for assigned Google CCAI implementations.
Collaborate with conversation designers and project teams on IVA specifications.
Integrate solutions with backend systems using web services, APIs, and databases.
Perform unit testing and support system and functional testing activities.
Guide and mentor developers as needed.
Technical Expertise
8+ years of overall architecture experience.
4+ years of experience with Dialogflow CX / Dialogflow ES.
2+ years of hands-on experience with Google Contact Center AI.
Strong knowledge of Cloud Services Architecture, Apigee, and Vertex AI.
Experience integrating Speech-to-Text and Text-to-Speech services (Google, Amazon, Nuance).
Proficiency in Java, JavaScript, .NET, C#, HTML, SQL, Python, Node.js, AngularJS.
Experience with REST/SOAP APIs and backend integrations.
Database experience: SQL, Oracle, MongoDB, PostgreSQL.
Experience managing large multi-site contact center implementations.
Competency
Strong client-facing communication and presentation skills.
Ability to lead technical discussions and drive solution architecture decisions.
Capability to manage multiple projects simultaneously.
Strong documentation skills (Solution Design Documents / IVA specifications).
Self-motivated, organized, and detail-oriented.
Leadership skills with experience guiding development teams.
Technology Stack
Google Technologies: Google Contact Center AI, Dialogflow CX, Apigee, Vertex AI
Programming: Java, Python, JavaScript, Node.js, AngularJS, C#, .NET
APIs & Integration: REST, SOAP
Databases: SQL, Oracle, MongoDB, PostgreSQL
Contact Center Platforms: Cisco CVP/Webex CCE/CC, UJet, VXML IVR platforms, Amazon Connect, Five9
Education, Experience and Certification
8+ years of overall architect experience.
4+ years with Dialogflow ES/CX.
2+ years of hands-on Google CCAI experience.
Google Certification and/or Badge completion preferred.
Bachelor’s degree (4-year) required.
","descriptionBodyPlain":"Position Purpose\nTTEC Digital – Google Delivery Practice is seeking a Google CCAI Architect to lead the design and implementation of AI-powered self-service solutions for enterprise contact centers. This role will provide end-to-end technical leadership across voice and digital AI engagements, working closely with clients and internal teams to deliver scalable, innovative customer experience solutions using Google Cloud technologies.\n\nKey Responsibilities\nLead voice and digital AI self-service solutions for large, multi-location contact centers.\nDesign, develop, and implement AI self-service applications using Google Contact Center AI.\nInterface directly with clients to lead design decisions and define solution requirements.\nServe as project lead for assigned Google CCAI implementations.\nCollaborate with conversation designers and project teams on IVA specifications.\nIntegrate solutions with backend systems using web services, APIs, and databases.\nPerform unit testing and support system and functional testing activities.\nGuide and mentor developers as needed.\n\nTechnical Expertise\n8+ years of overall architecture experience.\n4+ years of experience with Dialogflow CX / Dialogflow ES.\n2+ years of hands-on experience with Google Contact Center AI.\nStrong knowledge of Cloud Services Architecture, Apigee, and Vertex AI.\nExperience integrating Speech-to-Text and Text-to-Speech services (Google, Amazon, Nuance).\nProficiency in Java, JavaScript, .NET, C#, HTML, SQL, Python, Node.js, AngularJS.\nExperience with REST/SOAP APIs and backend integrations.\nDatabase experience: SQL, Oracle, MongoDB, PostgreSQL.\nExperience managing large multi-site contact center implementations.\n\nCompetency\nStrong client-facing communication and presentation skills.\nAbility to lead technical discussions and drive solution architecture decisions.\nCapability to manage multiple projects simultaneously.\nStrong documentation skills (Solution Design Documents / IVA specifications).\nSelf-motivated, organized, and detail-oriented.\nLeadership skills with experience guiding development teams.\n\nTechnology Stack\nGoogle Technologies: Google Contact Center AI, Dialogflow CX, Apigee, Vertex AI\nProgramming: Java, Python, JavaScript, Node.js, AngularJS, C#, .NET\nAPIs & Integration: REST, SOAP\nDatabases: SQL, Oracle, MongoDB, PostgreSQL\nContact Center Platforms: Cisco CVP/Webex CCE/CC, UJet, VXML IVR platforms, Amazon Connect, Five9\n\nEducation, Experience and Certification\n8+ years of overall architect experience.\n4+ years with Dialogflow ES/CX.\n2+ years of hands-on Google CCAI experience.\nGoogle Certification and/or Badge completion preferred.\nBachelor’s degree (4-year) required.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/ff79e378-1120-4627-877f-fd90a69fde46","applyUrl":"https://jobs.lever.co/ttecdigital/ff79e378-1120-4627-877f-fd90a69fde46/apply"},{"additionalPlain":"#LI-IG1\n\n\nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-RemotePhilippines\n","additional":"#LI-IG1
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-RemotePhilippines
","categories":{"commitment":"Full-Time","department":"NICE","location":"Manila","team":"Delivery","allLocations":["Manila"]},"createdAt":1779815488113,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nThe NICE AI Senior Consultant is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for resources skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Cognigy and Omilia software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Cognigy and Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The NICE AI Senior Consultant is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for resources skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Cognigy and Omilia software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Cognigy and Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.
","id":"fefde768-fa33-458b-a811-4d2b1ef49bfa","lists":[{"text":"What You'll Be Doing","content":"\n\n
\nContact Center as a Service (CCaaS) software management and domain experience.
\n\n
\n2+ years of Cognigy, Omilia or Kore.AI AI development
\n\n
\nNICE CXone and CXone Studio Experience is helpful
\n\n
\nWork as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET, Java Script
\n\n
\nCode and test projects.
\n\n
\nDeliver high-quality software on time.
\n\n
\nAttend meetings and training as required.
\n\n
\nWork with system analysis and project management for the successful completion of a project.
\n\n
\n4+ years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)
\n\n
\n5+ years Java Script experience
\n\n\n
\n\n
\nBachelor’s degree in computer science, IT, or engineering preferred.
\n\n
\n3 or more years’ experience in CCaaS and/or UC environments.
\n\n
\n3 years of professional experience building and shipping ML or NLP systems, including focus on LLM based or Generative AI solutions.
\n\n
\n3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
\n\n
\nExpert Python and strong software engineering fundamentals (data structures, algorithms, testing, CI/CD, Git, containers).
\n\n
\nHands on with modern ML/LLM tooling like (PyTorch or TensorFlow; LangChain, LangGraph, vector databases such as Pinecone, Azure AI Search, FAISS) and AI Agents.
\n\n
\nExperience with enterprise level CCaaS architecture for complex business needs.
\n\n
\nNetwork infrastructure experience.
\n\n
\nTeam Player and the ability to mentor team members
\n\n
\nDesire to work in a fast-paced environment.
\n\n\n
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"The NICE AI Senior Consultant is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for resources skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Cognigy and Omilia software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Cognigy and Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.
","descriptionBodyPlain":"The NICE AI Senior Consultant is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for resources skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Cognigy and Omilia software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Cognigy and Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/fefde768-fa33-458b-a811-4d2b1ef49bfa","applyUrl":"https://jobs.lever.co/ttecdigital/fefde768-fa33-458b-a811-4d2b1ef49bfa/apply"},{"additionalPlain":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n","additional":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
","categories":{"commitment":"Full-Time","department":"NICE","location":"Hyderabad","team":"Delivery","allLocations":["Hyderabad"]},"createdAt":1738000258432,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nPosition Purpose\nThe NICE AI Senior Consultant is responsible for the development, testing, and delivery of AI-driven contact center solutions within the NICE CXone ecosystem.\nThis is a hands-on technical role focused on implementing and enhancing AI platforms such as NICE Proactive AI Agent, Omilia, and Cognigy within enterprise CCaaS environments. The consultant will work closely with cross-functional teams to design, build, test, and support scalable AI-enabled contact center solutions.\n \nKey Responsibilities\n• Design, develop, and implement NICE Proactive AI Agent solutions\n• Implement AI platforms such as Omilia and Cognigy\n• Develop enhancements and features within the NICE CXone environment\n• Code, test, and deliver high-quality software solutions\n• Perform unit testing, code reviews, and defect resolution during QA cycles\n• Support production environments and troubleshoot issues\n• Collaborate with project managers, system analysts, and development teams\n• Participate in client meetings, demos, and technical discussions\n• Contribute to future product enhancements and innovation initiatives\n• Deliver projects within scope, timelines, and quality standards\n \nTechnical Expertise\n• Strong hands-on experience with NICE CXone\n• Experience with NICE CXone Studio (preferred)\n• Knowledge of Contact Center as a Service (CCaaS) platforms\n• Experience with IVR/ACD, VoIP, Email, SMS, and Chat systems\n• Proficiency in one or more of the following:\nC# / ASP.NET\nJavaScript\nPython / Java / C++ (preferred)\n• Experience developing real-time systems\n• Understanding of enterprise-level CCaaS architecture\n• Network infrastructure knowledge\n \nCompetency\nPersonal\n• Strong problem-solving and analytical skills\n• Ability to work in a fast-paced environment\n• High ownership and accountability\n• Strong communication skills\nLeadership\n• Excellent customer-facing presentation skills\n• Ability to develop solution pitches and demo experiences\n• Exercises autonomy in determining objectives and engagement approaches\n• Collaborates effectively within cross-functional teams\nOperational\n• Manage multiple development tasks simultaneously\n• Deliver projects on time and within quality expectations\n• Support continuous improvement and innovation initiatives\n \nTechnology Stack\n• NICE CXone & CXone Studio\n• NICE Proactive AI Agent\n• Omilia\n• Cognigy\n• ASP.NET (C#, VS.Net, XML, Web Services)\n• JavaScript\n• IVR / ACD / VoIP technologies\n• Email, SMS, Chat integrations\n• Real-time system development\n \nEducation, Experience and Certification\n• Bachelor’s degree in Computer Science, IT, or Engineering (preferred)\n• 3+ years of experience in CCaaS and/or Unified Communications environments\n• 3+ years of software development experience (JavaScript, Python, Java, C++, C#)\n• 3–4 years of ASP.NET development experience\n• 3–4 years of JavaScript experience\n• Experience with enterprise-level CCaaS architectures\n• Strong team player with ability to thrive in dynamic environments\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
\nThe NICE AI Senior Consultant is responsible for the development, testing, and delivery of AI-driven contact center solutions within the NICE CXone ecosystem.
\nThis is a hands-on technical role focused on implementing and enhancing AI platforms such as NICE Proactive AI Agent, Omilia, and Cognigy within enterprise CCaaS environments. The consultant will work closely with cross-functional teams to design, build, test, and support scalable AI-enabled contact center solutions.
\n
\nKey Responsibilities
\n• Design, develop, and implement NICE Proactive AI Agent solutions
\n• Implement AI platforms such as Omilia and Cognigy
\n• Develop enhancements and features within the NICE CXone environment
\n• Code, test, and deliver high-quality software solutions
\n• Perform unit testing, code reviews, and defect resolution during QA cycles
\n• Support production environments and troubleshoot issues
\n• Collaborate with project managers, system analysts, and development teams
\n• Participate in client meetings, demos, and technical discussions
\n• Contribute to future product enhancements and innovation initiatives
\n• Deliver projects within scope, timelines, and quality standards
\n
\nTechnical Expertise
\n• Strong hands-on experience with NICE CXone
\n• Experience with NICE CXone Studio (preferred)
\n• Knowledge of Contact Center as a Service (CCaaS) platforms
\n• Experience with IVR/ACD, VoIP, Email, SMS, and Chat systems
\n• Proficiency in one or more of the following:
\nC# / ASP.NET
\nJavaScript
\nPython / Java / C++ (preferred)
\n• Experience developing real-time systems
\n• Understanding of enterprise-level CCaaS architecture
\n• Network infrastructure knowledge
\n
\nCompetency
\nPersonal
\n• Strong problem-solving and analytical skills
\n• Ability to work in a fast-paced environment
\n• High ownership and accountability
\n• Strong communication skills
\nLeadership
\n• Excellent customer-facing presentation skills
\n• Ability to develop solution pitches and demo experiences
\n• Exercises autonomy in determining objectives and engagement approaches
\n• Collaborates effectively within cross-functional teams
\nOperational
\n• Manage multiple development tasks simultaneously
\n• Deliver projects on time and within quality expectations
\n• Support continuous improvement and innovation initiatives
\n
\nTechnology Stack
\n• NICE CXone & CXone Studio
\n• NICE Proactive AI Agent
\n• Omilia
\n• Cognigy
\n• ASP.NET (C#, VS.Net, XML, Web Services)
\n• JavaScript
\n• IVR / ACD / VoIP technologies
\n• Email, SMS, Chat integrations
\n• Real-time system development
\n
\nEducation, Experience and Certification
\n• Bachelor’s degree in Computer Science, IT, or Engineering (preferred)
\n• 3+ years of experience in CCaaS and/or Unified Communications environments
\n• 3+ years of software development experience (JavaScript, Python, Java, C++, C#)
\n• 3–4 years of ASP.NET development experience
\n• 3–4 years of JavaScript experience
\n• Experience with enterprise-level CCaaS architectures
\n• Strong team player with ability to thrive in dynamic environments
","id":"ffa6caac-ca23-4d38-a5d0-91935fbaf22b","lists":[],"text":"NICE AI, Senior Consultant","country":"IN","workplaceType":"onsite","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"Position Purpose
\nThe NICE AI Senior Consultant is responsible for the development, testing, and delivery of AI-driven contact center solutions within the NICE CXone ecosystem.
\nThis is a hands-on technical role focused on implementing and enhancing AI platforms such as NICE Proactive AI Agent, Omilia, and Cognigy within enterprise CCaaS environments. The consultant will work closely with cross-functional teams to design, build, test, and support scalable AI-enabled contact center solutions.
\n
\nKey Responsibilities
\n• Design, develop, and implement NICE Proactive AI Agent solutions
\n• Implement AI platforms such as Omilia and Cognigy
\n• Develop enhancements and features within the NICE CXone environment
\n• Code, test, and deliver high-quality software solutions
\n• Perform unit testing, code reviews, and defect resolution during QA cycles
\n• Support production environments and troubleshoot issues
\n• Collaborate with project managers, system analysts, and development teams
\n• Participate in client meetings, demos, and technical discussions
\n• Contribute to future product enhancements and innovation initiatives
\n• Deliver projects within scope, timelines, and quality standards
\n
\nTechnical Expertise
\n• Strong hands-on experience with NICE CXone
\n• Experience with NICE CXone Studio (preferred)
\n• Knowledge of Contact Center as a Service (CCaaS) platforms
\n• Experience with IVR/ACD, VoIP, Email, SMS, and Chat systems
\n• Proficiency in one or more of the following:
\nC# / ASP.NET
\nJavaScript
\nPython / Java / C++ (preferred)
\n• Experience developing real-time systems
\n• Understanding of enterprise-level CCaaS architecture
\n• Network infrastructure knowledge
\n
\nCompetency
\nPersonal
\n• Strong problem-solving and analytical skills
\n• Ability to work in a fast-paced environment
\n• High ownership and accountability
\n• Strong communication skills
\nLeadership
\n• Excellent customer-facing presentation skills
\n• Ability to develop solution pitches and demo experiences
\n• Exercises autonomy in determining objectives and engagement approaches
\n• Collaborates effectively within cross-functional teams
\nOperational
\n• Manage multiple development tasks simultaneously
\n• Deliver projects on time and within quality expectations
\n• Support continuous improvement and innovation initiatives
\n
\nTechnology Stack
\n• NICE CXone & CXone Studio
\n• NICE Proactive AI Agent
\n• Omilia
\n• Cognigy
\n• ASP.NET (C#, VS.Net, XML, Web Services)
\n• JavaScript
\n• IVR / ACD / VoIP technologies
\n• Email, SMS, Chat integrations
\n• Real-time system development
\n
\nEducation, Experience and Certification
\n• Bachelor’s degree in Computer Science, IT, or Engineering (preferred)
\n• 3+ years of experience in CCaaS and/or Unified Communications environments
\n• 3+ years of software development experience (JavaScript, Python, Java, C++, C#)
\n• 3–4 years of ASP.NET development experience
\n• 3–4 years of JavaScript experience
\n• Experience with enterprise-level CCaaS architectures
\n• Strong team player with ability to thrive in dynamic environments
","descriptionBodyPlain":"Position Purpose\nThe NICE AI Senior Consultant is responsible for the development, testing, and delivery of AI-driven contact center solutions within the NICE CXone ecosystem.\nThis is a hands-on technical role focused on implementing and enhancing AI platforms such as NICE Proactive AI Agent, Omilia, and Cognigy within enterprise CCaaS environments. The consultant will work closely with cross-functional teams to design, build, test, and support scalable AI-enabled contact center solutions.\n \nKey Responsibilities\n• Design, develop, and implement NICE Proactive AI Agent solutions\n• Implement AI platforms such as Omilia and Cognigy\n• Develop enhancements and features within the NICE CXone environment\n• Code, test, and deliver high-quality software solutions\n• Perform unit testing, code reviews, and defect resolution during QA cycles\n• Support production environments and troubleshoot issues\n• Collaborate with project managers, system analysts, and development teams\n• Participate in client meetings, demos, and technical discussions\n• Contribute to future product enhancements and innovation initiatives\n• Deliver projects within scope, timelines, and quality standards\n \nTechnical Expertise\n• Strong hands-on experience with NICE CXone\n• Experience with NICE CXone Studio (preferred)\n• Knowledge of Contact Center as a Service (CCaaS) platforms\n• Experience with IVR/ACD, VoIP, Email, SMS, and Chat systems\n• Proficiency in one or more of the following:\nC# / ASP.NET\nJavaScript\nPython / Java / C++ (preferred)\n• Experience developing real-time systems\n• Understanding of enterprise-level CCaaS architecture\n• Network infrastructure knowledge\n \nCompetency\nPersonal\n• Strong problem-solving and analytical skills\n• Ability to work in a fast-paced environment\n• High ownership and accountability\n• Strong communication skills\nLeadership\n• Excellent customer-facing presentation skills\n• Ability to develop solution pitches and demo experiences\n• Exercises autonomy in determining objectives and engagement approaches\n• Collaborates effectively within cross-functional teams\nOperational\n• Manage multiple development tasks simultaneously\n• Deliver projects on time and within quality expectations\n• Support continuous improvement and innovation initiatives\n \nTechnology Stack\n• NICE CXone & CXone Studio\n• NICE Proactive AI Agent\n• Omilia\n• Cognigy\n• ASP.NET (C#, VS.Net, XML, Web Services)\n• JavaScript\n• IVR / ACD / VoIP technologies\n• Email, SMS, Chat integrations\n• Real-time system development\n \nEducation, Experience and Certification\n• Bachelor’s degree in Computer Science, IT, or Engineering (preferred)\n• 3+ years of experience in CCaaS and/or Unified Communications environments\n• 3+ years of software development experience (JavaScript, Python, Java, C++, C#)\n• 3–4 years of ASP.NET development experience\n• 3–4 years of JavaScript experience\n• Experience with enterprise-level CCaaS architectures\n• Strong team player with ability to thrive in dynamic environments\n","hostedUrl":"https://jobs.lever.co/ttecdigital/ffa6caac-ca23-4d38-a5d0-91935fbaf22b","applyUrl":"https://jobs.lever.co/ttecdigital/ffa6caac-ca23-4d38-a5d0-91935fbaf22b/apply"},{"additionalPlain":"#LI-IG1\n\n\nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-RemotePhilippines\n","additional":"#LI-IG1
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-RemotePhilippines
","categories":{"commitment":"Full-Time","department":"NICE","location":"Manila","team":"Delivery","allLocations":["Manila"]},"createdAt":1775136257827,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nThe NICE CXone Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The NICE CXone Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
","id":"e57d0c2b-5331-4946-b53c-f5925c8e1aa8","lists":[{"text":"What You'll Be Doing","content":"\n
\n- \n
Contact Center as a Service (CCaaS) software management and domain experience.
\n \n- \n
NICE CXone and CXone Studio Experience
\n \n- \n
Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET
\n \n- \n
Code and test projects.
\n \n- \n
Deliver high-quality software on time.
\n \n- \n
Attend meetings and training as required.
\n \n- \n
Work with system analysis and project management for the successful completion of a project.
\n \n- \n
1-2 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)
\n \n\n
\n
\n- \n
Bachelor’s degree in computer science, IT, or engineering preferred.
\n \n- \n
3 or more years’ experience in NICE CXone and UC environments.
\n \n- \n
1 to 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
\n \n- \n
Experience with enterprise level CCaaS architecture for complex business needs.
\n \n- \n
Network infrastructure experience.
\n \n- \n
Team Player
\n \n- \n
Desire to work in a fast-paced environment.
\n \n- \n
Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
\n \n- \n
Exercises wide latitude in determining objectives and approaches to engagements.
\n \n- \n
Works on issues for development and future concepts.
\n \n- \n
Existing knowledge and/or industry certifications for NICE CXone and process automation technologies.
\n \n- \n
Ability to work US daytime hours
\n \n\n
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"The NICE CXone Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
","descriptionBodyPlain":"The NICE CXone Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/e57d0c2b-5331-4946-b53c-f5925c8e1aa8","applyUrl":"https://jobs.lever.co/ttecdigital/e57d0c2b-5331-4946-b53c-f5925c8e1aa8/apply"},{"additionalPlain":"#LI-IG1\n","additional":"#LI-IG1
","categories":{"commitment":"Full-Time","department":"NICE","location":"Manila","team":"Delivery","allLocations":["Manila"]},"createdAt":1765919954610,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nThe NICE CXone Professional Services Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The NICE CXone Professional Services Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
","id":"8ff06760-ab61-468f-b564-efe801fac072","lists":[{"text":"What You'll Be Doing","content":"\nRecognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. \nExercises wide latitude in determining objectives and approaches to engagements.\nInfluences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements.\nWorks on issues that impact design/selling success, future concepts, and product offerings. \nAbility to mentor Software Engineers\nWork as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET\nDesign and present projects to improve current process and overall platform.\nCode and test projects.\nDeliver high-quality software on time.\nAttend meetings and training as required.\nWork with system analysis and project management for the successful completion of a project.\n\n
"},{"text":"What You Bring to the Role","content":"\nBachelor’s degree in computer science, IT, or engineering preferred.\n5 or more years’ experience in NICE CXone and UC environments.\n3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.\nExperience with enterprise level CCaaS architecture for complex business needs.\nNetwork infrastructure experience.\nExperience creating and presenting to executive level stakeholders (technical and non-technical). \nTeam Player\nDesire to work in a fast-paced environment.\nExcellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.\nExisting knowledge and/or industry certifications for NICE CXone and process automation technologies\nContact Center as a Service (CCaaS) software management and domain experience.\nNICE CXone and CXone Studio Experience\n1-3 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)\nAbility to work US daytime hours\n"},{"text":"What You Can Expect","content":"\nBenefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.\n"}],"text":"NICE CXone Professional Services Senior Engineer","country":"PH","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"The NICE CXone Professional Services Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
","descriptionBodyPlain":"The NICE CXone Professional Services Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/8ff06760-ab61-468f-b564-efe801fac072","applyUrl":"https://jobs.lever.co/ttecdigital/8ff06760-ab61-468f-b564-efe801fac072/apply"},{"additionalPlain":"#LI-BN1\n","additional":"#LI-BN1
","categories":{"commitment":"Full-Time","department":"NICE","location":"Bogota","team":"Presales Solutions Architecture","allLocations":["Bogota"]},"createdAt":1771602014989,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nTTEC Digital is seeking a Pre-sales Solution Architect to join our SandcastleCX team.\n \n \nWe currently have a need to hire an experienced Pre-sales/Solution Architect focused on\nNice CXone technologies. Your role is that of a technical subject matter expert supporting\npre and post sale proof of concept customer engagements featuring NiCE technologies in\ncombination with other customer experience platforms and technologies.\n \nThe SandcastleCX program is designed to go beyond a demo or traditional sandbox. We\nprovide a dedicated and custom-built cloud environment enabling clients to explore CX\ntechnologies like CCaaS, CRM, AI, Analytics, and proprietary IP. Customers can validate\nintegrations, workflows, and platform capabilities in a live, configurable environment. They\ncan also experience the solution in action before committing to full deployment with expert\nguidance from a TTEC Digital expert Architect.\n \nYour knowledge and experience in NiCE CXone, Cognigy AI, WFM, Knowledge and Copilot,\nQuality Management, Voice and Digital Channel capabilities, Analytics, Generative AI,\njourney orchestration, Conversational AI, and Virtual Agent solutions space will be the key\nfor success. This is a hands-on, highly technical role for resources who have experience\nand are skilled in both business and technical consulting. We offer a highly competitive\ncompensation package that includes a base salary and quarterly upside earning potential.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is seeking a Pre-sales Solution Architect to join our SandcastleCX team.
\n
\n
\nWe currently have a need to hire an experienced Pre-sales/Solution Architect focused on
\nNice CXone technologies. Your role is that of a technical subject matter expert supporting
\npre and post sale proof of concept customer engagements featuring NiCE technologies in
\ncombination with other customer experience platforms and technologies.
\n
\nThe SandcastleCX program is designed to go beyond a demo or traditional sandbox. We
\nprovide a dedicated and custom-built cloud environment enabling clients to explore CX
\ntechnologies like CCaaS, CRM, AI, Analytics, and proprietary IP. Customers can validate
\nintegrations, workflows, and platform capabilities in a live, configurable environment. They
\ncan also experience the solution in action before committing to full deployment with expert
\nguidance from a TTEC Digital expert Architect.
\n
\nYour knowledge and experience in NiCE CXone, Cognigy AI, WFM, Knowledge and Copilot,
\nQuality Management, Voice and Digital Channel capabilities, Analytics, Generative AI,
\njourney orchestration, Conversational AI, and Virtual Agent solutions space will be the key
\nfor success. This is a hands-on, highly technical role for resources who have experience
\nand are skilled in both business and technical consulting. We offer a highly competitive
\ncompensation package that includes a base salary and quarterly upside earning potential.
","id":"bc774971-d105-41eb-b967-b862673ea0b6","lists":[{"text":"What you will be doing:","content":"\nParticipate in pre and post-sales SandcastleCX engagements • including:\nCustomer requirements gathering and design and documentation.\nDefine and aid with the acquisition of dedicated technology stacks for use in a SandcastleCX engagements.\n\n\nCoordination and planning of ongoing customer enablement sessions encompassing existing and new platform feature demonstrations and exploration.\n\n\nIdentification of cross-sell/up-sale opportunities.\nBuild and prove out critical and key use cases ◦ with customers.\nHelp to resolve customer objections and infuse confidence by de-risking the implementation or cloud migration project.\n\n\nMaintain expertise in CX and related technologies, TTEC Digital IP, and TTEC Digital services offerings, including:\n\n\nContact center and IP telephony technologies from various partners.\nCustomer Relationship Management (CRM)solutions focusing on Microsoft Dynamics CRM.\n\n\nAi and Analytics capabilities from our internal offerings and various partners.\nPre-Sales Strategic Business Consulting engagements\nTTEC Digital IP solutions such as Smart Apps, Interaction Sync, and AI Gateway\nTTEC Digital Managed Services solutions\nTTEC Digital pre-packaged service offerings\nTTEC Digital Support offerings.\nTTEC Digital Hosted offerings, such as Azure and hosted applications / platforms.\nNetwork and system infrastructure offerings including core systems deployment and network assessments.\n\n\nMaintain knowledge of competing technologies and Competitive Intelligence (CI)\ninformation that is released by TTEC Digital vendors as well as generated in-house.\n"},{"text":"What skills and experience you will bring","content":"\n10+ years of experience in technical pre-sales, solutions engineering, or contact center consulting.\n\n\nBachelor's degree in computer science, Engineering, or related field (or equivalent experience)\n\n\n5 or more years' experience in NICE CXone and UC environments.\nCertified in CXone ACD/IVR, DFO, QM, CXone WFM, Interaction Analytics, and Cognigy (Preferred)\n\n\nBroader experience with Telco and contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) architectures for complex business needs.\n\n\nExperience with Omilia and Cognigy highly desired\nExperience with CRMs and integrations (Salesforce, ServiceNow, Microsoft Dynamics)\nNetwork infrastructure experience.\nExperience creating and presenting to executive level stakeholders (technical and nontechnical).\n\n\nProven ability to create technical architecture diagrams using tools like Lucidchart, and customer presentations using Microsoft Powerpoint.\n\n\nExtensive experience building demos or POCs for enterprise customers\nAbility to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals\n\n\nExcellent communication skills with the superpower to translate complex technical concepts to a variety of audiences\n\n\nTeam Player\nDesire to work in a fast-paced environment.\nAbility to travel up to 30% for Customer and Partner meetings\n"}],"text":"NiCE Solution Architect - SandcastleCX Practice","country":"CO","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"TTEC Digital is seeking a Pre-sales Solution Architect to join our SandcastleCX team.
\n
\n
\nWe currently have a need to hire an experienced Pre-sales/Solution Architect focused on
\nNice CXone technologies. Your role is that of a technical subject matter expert supporting
\npre and post sale proof of concept customer engagements featuring NiCE technologies in
\ncombination with other customer experience platforms and technologies.
\n
\nThe SandcastleCX program is designed to go beyond a demo or traditional sandbox. We
\nprovide a dedicated and custom-built cloud environment enabling clients to explore CX
\ntechnologies like CCaaS, CRM, AI, Analytics, and proprietary IP. Customers can validate
\nintegrations, workflows, and platform capabilities in a live, configurable environment. They
\ncan also experience the solution in action before committing to full deployment with expert
\nguidance from a TTEC Digital expert Architect.
\n
\nYour knowledge and experience in NiCE CXone, Cognigy AI, WFM, Knowledge and Copilot,
\nQuality Management, Voice and Digital Channel capabilities, Analytics, Generative AI,
\njourney orchestration, Conversational AI, and Virtual Agent solutions space will be the key
\nfor success. This is a hands-on, highly technical role for resources who have experience
\nand are skilled in both business and technical consulting. We offer a highly competitive
\ncompensation package that includes a base salary and quarterly upside earning potential.
","descriptionBodyPlain":"TTEC Digital is seeking a Pre-sales Solution Architect to join our SandcastleCX team.\n \n \nWe currently have a need to hire an experienced Pre-sales/Solution Architect focused on\nNice CXone technologies. Your role is that of a technical subject matter expert supporting\npre and post sale proof of concept customer engagements featuring NiCE technologies in\ncombination with other customer experience platforms and technologies.\n \nThe SandcastleCX program is designed to go beyond a demo or traditional sandbox. We\nprovide a dedicated and custom-built cloud environment enabling clients to explore CX\ntechnologies like CCaaS, CRM, AI, Analytics, and proprietary IP. Customers can validate\nintegrations, workflows, and platform capabilities in a live, configurable environment. They\ncan also experience the solution in action before committing to full deployment with expert\nguidance from a TTEC Digital expert Architect.\n \nYour knowledge and experience in NiCE CXone, Cognigy AI, WFM, Knowledge and Copilot,\nQuality Management, Voice and Digital Channel capabilities, Analytics, Generative AI,\njourney orchestration, Conversational AI, and Virtual Agent solutions space will be the key\nfor success. This is a hands-on, highly technical role for resources who have experience\nand are skilled in both business and technical consulting. We offer a highly competitive\ncompensation package that includes a base salary and quarterly upside earning potential.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/bc774971-d105-41eb-b967-b862673ea0b6","applyUrl":"https://jobs.lever.co/ttecdigital/bc774971-d105-41eb-b967-b862673ea0b6/apply"},{"additionalPlain":"Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.\n\nThis position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. \n\nBenefits available to eligible employees include the following: \n- Medical, dental, vision\n- tax-advantaged health care accounts\n- financial and income protection benefits\n- paid time off (PTO) and wellness time off.\n\nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.\n\n\nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n\n#LI-Remote\n","additional":"Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-Remote
","categories":{"commitment":"Full-Time","department":"Sales & Marketing","location":"Austin, TX","team":"Sales","allLocations":["Austin, TX"]},"createdAt":1768520287084,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","id":"bbb3b6c6-1c54-4732-813b-c34efd3e52e3","lists":[],"salaryRange":{"min":130000,"max":180000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"Reporting to the ServiceNow Practice Leader the Overlay Sales Specialist for ServiceNow will partner and collaborate closely with our sales teams driving revenue growth and expanding the client base for our ServiceNow practice. This will include leveraging your ability to identify opportunities, understand client needs, development of tailored solutions, and craft compelling value propositions for our clients.
Job Summary:
The motivated and experienced Sales Specialist will have a proven track record in account management or sales and a deep understanding of the ServiceNow platform and adjacent technologies. The candidate must be ready to drive growth into an existing installed base of customers who know TTEC Digital for complex customer experience and contact center technology transformations (but not yet for ServiceNow, specifically). As such, a background with ServiceNow’s CSM portfolio is preferred.
Key Responsibilities:
•\t\tIdentify and develop new business opportunities for ServiceNow solutions inside our existing portfolio of CCaaS, CRM and CX customers.
•\t\tWorking with technology, marketing and sales practitioners to create and propose solutions that involve multiple technologies and service types.
•\t\tUnderstand customer needs and recommend suitable ServiceNow products, implementations/projects, consulting and managed services offerings.
•\t\tProvide comprehensive product information and demonstrations to potential clients, appropriately coordinating pre-sales and delivery resources as required.
•\t\tManage the entire sales cycle from prospecting to close, as well as contribute to sales efforts as a partial owner/contributor (i.e. as part of a bid team).
•\t\tCollaborate with internal teams, including other sellers and client partners, to ensure successful implementation and customer satisfaction.
•\t\tMaintain and grow relationships with existing clients.
•\t\tStay up to date with the latest ServiceNow features and industry trends.
Qualifications:
•\t\tBachelor's degree in Technology (STEM), Business, Marketing, or a related field.
•\t\t15+ years’ experience in sales, preferably in the SaaS software or solutions industry.
•\t\tStrong knowledge of the ServiceNow platform and its capabilities.
•\t\tExcellent communication and presentation skills.
•\t\tWillingness to step outside core duties to meet the needs of the practice and customer.
•\t\tAbility to work independently and as part of a team.
•\t\tStrong problem-solving and negotiation skills.
•\t\tAbility to travel as needed.
Preferred Qualifications:
•\t\tExperience with CRM software and sales tracking tools.
•\t\tRecent certification in ServiceNow Sales, Pre-Sales or possibly related technologies.
•\t\tExperience in selling to large enterprises and managing complex sales cycles.
","salaryDescriptionPlain":"Reporting to the ServiceNow Practice Leader the Overlay Sales Specialist for ServiceNow will partner and collaborate closely with our sales teams driving revenue growth and expanding the client base for our ServiceNow practice. This will include leveraging your ability to identify opportunities, understand client needs, development of tailored solutions, and craft compelling value propositions for our clients.\n \nJob Summary:\nThe motivated and experienced Sales Specialist will have a proven track record in account management or sales and a deep understanding of the ServiceNow platform and adjacent technologies. The candidate must be ready to drive growth into an existing installed base of customers who know TTEC Digital for complex customer experience and contact center technology transformations (but not yet for ServiceNow, specifically). As such, a background with ServiceNow’s CSM portfolio is preferred.\n \nKey Responsibilities:\n•\t\tIdentify and develop new business opportunities for ServiceNow solutions inside our existing portfolio of CCaaS, CRM and CX customers.\n•\t\tWorking with technology, marketing and sales practitioners to create and propose solutions that involve multiple technologies and service types.\n•\t\tUnderstand customer needs and recommend suitable ServiceNow products, implementations/projects, consulting and managed services offerings.\n•\t\tProvide comprehensive product information and demonstrations to potential clients, appropriately coordinating pre-sales and delivery resources as required.\n•\t\tManage the entire sales cycle from prospecting to close, as well as contribute to sales efforts as a partial owner/contributor (i.e. as part of a bid team).\n•\t\tCollaborate with internal teams, including other sellers and client partners, to ensure successful implementation and customer satisfaction.\n•\t\tMaintain and grow relationships with existing clients.\n•\t\tStay up to date with the latest ServiceNow features and industry trends.\n\nQualifications:\n•\t\tBachelor's degree in Technology (STEM), Business, Marketing, or a related field.\n•\t\t15+ years’ experience in sales, preferably in the SaaS software or solutions industry.\n•\t\tStrong knowledge of the ServiceNow platform and its capabilities.\n•\t\tExcellent communication and presentation skills.\n•\t\tWillingness to step outside core duties to meet the needs of the practice and customer.\n•\t\tAbility to work independently and as part of a team.\n•\t\tStrong problem-solving and negotiation skills.\n•\t\tAbility to travel as needed.\n\nPreferred Qualifications:\n•\t\tExperience with CRM software and sales tracking tools.\n•\t\tRecent certification in ServiceNow Sales, Pre-Sales or possibly related technologies.\n•\t\tExperience in selling to large enterprises and managing complex sales cycles.\n","text":"Overlay Sales Specialist, ServiceNow","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","descriptionBodyPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/bbb3b6c6-1c54-4732-813b-c34efd3e52e3","applyUrl":"https://jobs.lever.co/ttecdigital/bbb3b6c6-1c54-4732-813b-c34efd3e52e3/apply"},{"additionalPlain":"This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels. \n \nBenefits available to eligible employees include the following: \n- Medical, dental, vision\n- tax-advantaged health care accounts\n- financial and income protection benefits\n- paid time off (PTO) and wellness time off.\n \nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.\n \n \nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-Remote\n","additional":"This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
\n
\nBenefits available to eligible employees include the following:
\n- Medical, dental, vision
\n- tax-advantaged health care accounts
\n- financial and income protection benefits
\n- paid time off (PTO) and wellness time off.
\n
\nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
\n
\n
\nAbout Us
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
\n
\n#LI-Remote
","categories":{"commitment":"Full-Time","department":"Sales & Marketing","location":"Austin, TX","team":"Sales","allLocations":["Austin, TX"]},"createdAt":1768595915823,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nTTEC Digital seeks a Partner Development Director to join our growing organization. This is a 100% remote opportunity! \n \nThe Partner Development Director (PDD), working remotely, will be responsible for owning and executing the partner strategy for a set of key partners. This is a highly strategic but also hands-on role. While defining the partner vision and growth priorities, the PDD must also execute tactically — from driving day-to-day engagement with partners and sales teams to managing joint initiatives that build pipeline and deliver revenue outcomes.\n \nThis is an individual contributor role requiring a balance of strategic leadership and tactical execution.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a Partner Development Director to join our growing organization. This is a 100% remote opportunity!
\n
\nThe Partner Development Director (PDD), working remotely, will be responsible for owning and executing the partner strategy for a set of key partners. This is a highly strategic but also hands-on role. While defining the partner vision and growth priorities, the PDD must also execute tactically — from driving day-to-day engagement with partners and sales teams to managing joint initiatives that build pipeline and deliver revenue outcomes.
\n
\nThis is an individual contributor role requiring a balance of strategic leadership and tactical execution.
","id":"f991f88a-1530-40b6-b4ea-4a83d5f41f0a","lists":[{"text":"What You Will Do: ","content":"\nDevelop and execute partner strategies aligned to TTEC Digital’s growth priorities, balancing long-term vision with near-term execution.\nCollaborate with Sales and Practice Leaders to co-develop GTM motions, account-based engagement plans, and solution roadmaps.\nOwn the tactical execution of partner GTM initiatives — including building joint account plans, tracking partner pipeline, coordinating events/workshops, and ensuring follow-through on partner commitments.\nDefine clear measures of success for each partner engagement and joint customer initiative, utilizing data to analyze performance, predict outcomes, and evolve the partnership.\nEstablish and align on shared priorities with partners, including joint initiatives, co-investment, and strategies for unified migrations and CX modernization.\nDrive the lifecycle of joint offerings with partners: business case, planning and governance, solution differentiation, business value articulation, and business modeling.\nIdentify new areas of growth and influence within partnerships, from emerging technologies (AI/GenAI, data/analytics) to new industry plays.\nDeliver on pipeline and/or revenue outcomes tied to partner-driven initiatives.\nMaintain partner health through tiering, certifications, scorecards, and executive alignment, ensuring compliance and visibility across the ecosystem.\n"},{"text":"What You Will Bring: ","content":"\nDeep understanding of cloud ecosystems, SaaS platforms, and/or CX/CCaaS markets.\nDemonstrated ability to be both strategic and hands-on, from shaping long-term partner strategies to executing joint campaigns, workshops, and account plans.\nProven success in building joint GTM strategies that drive measurable pipeline and revenue.\nStrong analytical skills with experience defining KPIs and using data to manage and optimize partnerships.\nExcellent executive presence with the ability to influence stakeholders at all levels.\nStrong collaboration skills across sales, marketing, and technical teams. \n"}],"salaryRange":{"currency":"USD","interval":"per-year-salary","min":180000,"max":200000},"salaryDescription":"#LI-JF1
","salaryDescriptionPlain":"#LI-JF1\n","text":"Partner Development Director","country":"US","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"TTEC Digital seeks a Partner Development Director to join our growing organization. This is a 100% remote opportunity!
\n
\nThe Partner Development Director (PDD), working remotely, will be responsible for owning and executing the partner strategy for a set of key partners. This is a highly strategic but also hands-on role. While defining the partner vision and growth priorities, the PDD must also execute tactically — from driving day-to-day engagement with partners and sales teams to managing joint initiatives that build pipeline and deliver revenue outcomes.
\n
\nThis is an individual contributor role requiring a balance of strategic leadership and tactical execution.
","descriptionBodyPlain":"TTEC Digital seeks a Partner Development Director to join our growing organization. This is a 100% remote opportunity! \n \nThe Partner Development Director (PDD), working remotely, will be responsible for owning and executing the partner strategy for a set of key partners. This is a highly strategic but also hands-on role. While defining the partner vision and growth priorities, the PDD must also execute tactically — from driving day-to-day engagement with partners and sales teams to managing joint initiatives that build pipeline and deliver revenue outcomes.\n \nThis is an individual contributor role requiring a balance of strategic leadership and tactical execution.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/f991f88a-1530-40b6-b4ea-4a83d5f41f0a","applyUrl":"https://jobs.lever.co/ttecdigital/f991f88a-1530-40b6-b4ea-4a83d5f41f0a/apply"},{"additionalPlain":"#LI-JF1\n","additional":"#LI-JF1
","categories":{"commitment":"Full-Time","department":"AWS","location":"Bogota","team":"Presales Solutions Architecture","allLocations":["Bogota"]},"createdAt":1770239119230,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nTTEC Digital is seeking a Pre-sales Solution Architect to join our SandcastleCX team. This is a 100% remote role, expanding beyond our existing team in North America. \n\nThe SandcastleCX program is designed to go beyond a demo or traditional sandbox. We provide a dedicated and custom-built cloud environment enabling clients to explore CX technologies like CCaaS, CRM, AI, Analytics, and proprietary IP. Customers can validate integrations, workflows, and platform capabilities in a live, configurable environment.\n\nWe currently need to hire an experienced Pre-sales/Solution Architect focused on Amazon AWS Connect technologies. Your role is that of a technical subject matter expert supporting pre- and post-sale proof of concept customer engagements featuring Amazon technologies in combination with other customer experience platforms.\n \n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is seeking a Pre-sales Solution Architect to join our SandcastleCX team. This is a 100% remote role, expanding beyond our existing team in North America.
The SandcastleCX program is designed to go beyond a demo or traditional sandbox. We provide a dedicated and custom-built cloud environment enabling clients to explore CX technologies like CCaaS, CRM, AI, Analytics, and proprietary IP. Customers can validate integrations, workflows, and platform capabilities in a live, configurable environment.
We currently need to hire an experienced Pre-sales/Solution Architect focused on Amazon AWS Connect technologies. Your role is that of a technical subject matter expert supporting pre- and post-sale proof of concept customer engagements featuring Amazon technologies in combination with other customer experience platforms.
","id":"6c6848f9-f425-4c4e-a4cc-aaf55e2c46f5","lists":[{"text":"What You Will Do:","content":" Customer requirements gathering, design, and documentation. Acquire technology stacks for SandcastleCX engagements. Plan and coordinate customer enablement sessions. Identify cross-sell and up-sell opportunities. Build and prove out critical use cases. Help resolve customer objections and de-risk cloud migration. Maintain expertise in CX technologies and TTEC Digital offerings"},{"text":"What You Will Bring: ","content":"10+ years in technical pre-sales, solutions engineering, or contact center consulting.Fluency in the English language is a MUST-HAVE (additional languages a plus for nearshore operations). Bachelor's degree in CS, Engineering, or related field. 5+ years of hands-on experience with Amazon Connect and AWS services. AWS professional certifications. Experience with Telco/contact center platforms. Experience with CRMs, including Salesforce, ServiceNow, and Dynamics. Network infrastructure experience. Preferred AWS AI/ML experience (Lex, Bedrock, Transcribe, Comprehend). Familiarity with IaC (Terraform, CloudFormation, CDK). Ability to build solutions in Amazon Connect. Experience presenting to executive stakeholders. Ability to create architecture diagrams and build enterprise demos. Strong communication skills and ability to map tech recommendations to business value. Ability to travel up to 30%."}],"text":"Pre-Sales Solution Architect- AWS","country":"CO","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"TTEC Digital is seeking a Pre-sales Solution Architect to join our SandcastleCX team. This is a 100% remote role, expanding beyond our existing team in North America.
The SandcastleCX program is designed to go beyond a demo or traditional sandbox. We provide a dedicated and custom-built cloud environment enabling clients to explore CX technologies like CCaaS, CRM, AI, Analytics, and proprietary IP. Customers can validate integrations, workflows, and platform capabilities in a live, configurable environment.
We currently need to hire an experienced Pre-sales/Solution Architect focused on Amazon AWS Connect technologies. Your role is that of a technical subject matter expert supporting pre- and post-sale proof of concept customer engagements featuring Amazon technologies in combination with other customer experience platforms.
","descriptionBodyPlain":"TTEC Digital is seeking a Pre-sales Solution Architect to join our SandcastleCX team. This is a 100% remote role, expanding beyond our existing team in North America. \n\nThe SandcastleCX program is designed to go beyond a demo or traditional sandbox. We provide a dedicated and custom-built cloud environment enabling clients to explore CX technologies like CCaaS, CRM, AI, Analytics, and proprietary IP. Customers can validate integrations, workflows, and platform capabilities in a live, configurable environment.\n\nWe currently need to hire an experienced Pre-sales/Solution Architect focused on Amazon AWS Connect technologies. Your role is that of a technical subject matter expert supporting pre- and post-sale proof of concept customer engagements featuring Amazon technologies in combination with other customer experience platforms.\n \n","hostedUrl":"https://jobs.lever.co/ttecdigital/6c6848f9-f425-4c4e-a4cc-aaf55e2c46f5","applyUrl":"https://jobs.lever.co/ttecdigital/6c6848f9-f425-4c4e-a4cc-aaf55e2c46f5/apply"},{"additionalPlain":"This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels. \n \nBenefits available to eligible employees include the following: \n- Medical, dental, vision\n- tax-advantaged health care accounts\n- financial and income protection benefits\n- paid time off (PTO) and wellness time off.\n \nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.\n \n \nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-Remote\n","additional":"This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
\n
\nBenefits available to eligible employees include the following:
\n- Medical, dental, vision
\n- tax-advantaged health care accounts
\n- financial and income protection benefits
\n- paid time off (PTO) and wellness time off.
\n
\nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
\n
\n
\nAbout Us
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
\n
\n#LI-Remote
","categories":{"commitment":"Full-Time","department":"AWS","location":"Austin, TX","team":"Presales Solutions Architecture","allLocations":["Austin, TX"]},"createdAt":1740603999308,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nTTEC Digital AWS Practice is seeking a Presales Solution Architect to join our growing AWS Practice. This is a 100% remote role based in North America. \n \nWe currently have a need to hire an experienced AWS Presales/Solution Architect to be the technical subject matter expert supporting the development of relationships and opportunities with customers. You will work closely with our customers’ C-Level and Technical Executives to define a next generation Customer Experience vision in AWS built on AI then design the technical solutions that will enable the vision. Customers will look to you as the expert to help them achieve their business goals through technology leveraging the power of AWS services. \n \nYour knowledge and experience in Amazon Connect, AWS, intelligent automation, voice applications, digital channels, Generative AI, journey orchestration, voice self-service, and conversational Bot solutions space will be the key for success. We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential. \n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital AWS Practice is seeking a Presales Solution Architect to join our growing AWS Practice. This is a 100% remote role based in North America.
\n
\nWe currently have a need to hire an experienced AWS Presales/Solution Architect to be the technical subject matter expert supporting the development of relationships and opportunities with customers. You will work closely with our customers’ C-Level and Technical Executives to define a next generation Customer Experience vision in AWS built on AI then design the technical solutions that will enable the vision. Customers will look to you as the expert to help them achieve their business goals through technology leveraging the power of AWS services.
\n
\nYour knowledge and experience in Amazon Connect, AWS, intelligent automation, voice applications, digital channels, Generative AI, journey orchestration, voice self-service, and conversational Bot solutions space will be the key for success. We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential.
","id":"ee49aa54-6ea8-44ec-bac5-8a77745adc34","lists":[{"text":"What you'll be doing","content":"\nBe the subject matter expert in AWS and Amazon Connect-based solutions in conversations with customers \nFiguring out how to piece together solutions across AWS and other leading ISV solutions such as Verint, PEGA, Salesforce, and more as a cohesive, integrated solution \nDesign innovative solutions based on customer needs, requirements, and input that incorporate \nLead technical discovery with customers during the sales cycle \nDeliver immersive demonstrations to showcase what can be done with Cloud, AI, and other tools for Customer Experience \nWork closely with Business Development in defining technical strategy for opportunity pursuits and territory planning \nDevelop Presentations, Proposals, and Workshops based on customer need \nEducate customers, partners, and peers on the value and benefits of AWS \nCreate Statements of Work that will implement the vision of the customer \nLead Workshops with Customers and Prospects on AWS \nBuild and nurture relationships with AWS and other vendor Solution Architects and Technical Leaders \nContribute to and leverage TTEC’s Solution Frameworks \nProvide support for RFP Response \nWork closely with Product and Services leadership to identify trends in Customer Needs to grow portfolio \nHelping customers to expand beyond Amazon Connect to other AWS Services such as EKS, Sagemaker, Bedrock, S3, EC2, and more \n"},{"text":"What skills you will bring:","content":"\n3+ years proven track record of customer-facing experience designing complex solutions in a Technical Pre-Sales role (Sales Engineer, Solution Architect, etc.) \n3+ years of expertise in Amazon Connect and AWS \n7+ years of experience in information technology or application development \nRelevant Certifications or Accreditations in AWS \nAbility to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals \nExcellent communication skills with the superpower to translate complex technical concepts to a variety of audiences \nExperience working with Customers and Partners \nAbility to travel up to 30% for Customer and Partner meetings \n"}],"salaryRange":{"currency":"USD","interval":"per-year-salary","min":110000,"max":150000},"salaryDescription":"#LI-JF1
","salaryDescriptionPlain":"#LI-JF1\n","text":"Presales Solution Architect - Amazon Connect","country":"US","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"TTEC Digital AWS Practice is seeking a Presales Solution Architect to join our growing AWS Practice. This is a 100% remote role based in North America.
\n
\nWe currently have a need to hire an experienced AWS Presales/Solution Architect to be the technical subject matter expert supporting the development of relationships and opportunities with customers. You will work closely with our customers’ C-Level and Technical Executives to define a next generation Customer Experience vision in AWS built on AI then design the technical solutions that will enable the vision. Customers will look to you as the expert to help them achieve their business goals through technology leveraging the power of AWS services.
\n
\nYour knowledge and experience in Amazon Connect, AWS, intelligent automation, voice applications, digital channels, Generative AI, journey orchestration, voice self-service, and conversational Bot solutions space will be the key for success. We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential.
","descriptionBodyPlain":"TTEC Digital AWS Practice is seeking a Presales Solution Architect to join our growing AWS Practice. This is a 100% remote role based in North America. \n \nWe currently have a need to hire an experienced AWS Presales/Solution Architect to be the technical subject matter expert supporting the development of relationships and opportunities with customers. You will work closely with our customers’ C-Level and Technical Executives to define a next generation Customer Experience vision in AWS built on AI then design the technical solutions that will enable the vision. Customers will look to you as the expert to help them achieve their business goals through technology leveraging the power of AWS services. \n \nYour knowledge and experience in Amazon Connect, AWS, intelligent automation, voice applications, digital channels, Generative AI, journey orchestration, voice self-service, and conversational Bot solutions space will be the key for success. We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential. \n","hostedUrl":"https://jobs.lever.co/ttecdigital/ee49aa54-6ea8-44ec-bac5-8a77745adc34","applyUrl":"https://jobs.lever.co/ttecdigital/ee49aa54-6ea8-44ec-bac5-8a77745adc34/apply"},{"additionalPlain":"#LI-JF1\n","additional":"#LI-JF1
","categories":{"commitment":"Full-Time","department":"Sales & Marketing","location":"Bogota","team":"Marketing","allLocations":["Bogota"]},"createdAt":1776720166633,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nTTEC Digital is seeking a Presentation Designer in Bogota, Columbia to join our marketing team. This is a hybrid work arrangement in which you will work on-site up to 1-2 days per week.\nAs a Presentation Designer on our marketing team, you will work with a hybrid team of designers based in the United States and Colombia. Your role is to create visually appealing presentations for our market efforts and internal communications. The ideal candidate has a strong design sense, can convey information visually using tools such as PowerPoint and Google Slides, is accustomed to applying creativity within specific brand standards, and has experience in B2B design in a fast-paced tech environment.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is seeking a Presentation Designer in Bogota, Columbia to join our marketing team. This is a hybrid work arrangement in which you will work on-site up to 1-2 days per week.
\nAs a Presentation Designer on our marketing team, you will work with a hybrid team of designers based in the United States and Colombia. Your role is to create visually appealing presentations for our market efforts and internal communications. The ideal candidate has a strong design sense, can convey information visually using tools such as PowerPoint and Google Slides, is accustomed to applying creativity within specific brand standards, and has experience in B2B design in a fast-paced tech environment.
","id":"8a56db19-c8d6-4115-8b16-d55ec4419780","lists":[{"text":"What You Will Do:","content":"\nOrganizing and structuring the content of the presentation logically and coherently to convey the intended message.\nDesigning and incorporating graphics, charts, diagrams, and other visual elements to illustrate key points and make the content more engaging.\nCreating a cohesive and well-organized layout for each slide, ensuring a smooth flow of information throughout the presentation.\nUsing presentation software such as PowerPoint, Google Slides, or other design tools to bring the visual elements and content together.\nBeing able to work in a fast-paced environment and adapt designs to fit different purposes, whether for marketing efforts, internal communications, or client presentations.\nEnsuring accuracy in content, design consistency within a specific \nset of brand standards, and a polished overall look to create a positive impression.\n"},{"text":"What You Bring to The Role:","content":"\n\n
Minimum 4 years of professional experience in B2B graphic design\nKnowledge of the core software and applications that are required to design in a fast-paced B2B environment (Adobe and MSFT Office are critical)\nReading, writing, and speaking fluency in the English language is a MUST-HAVE\nBachelor’s degree in graphic design or a related field\nExcellent design skills, with a strong portfolio that showcases creativity, attention to detail, and a range of design style, including presentations.\nAbility to present design concepts clearly and effectively.\nAbility to work independently and collaboratively with a global team in a fast-paced environment.\n Strong time management skills, with the ability to prioritize and meet deadlines.\nKnowledge of the core software and applications that are required to design in a fast-paced B2B environment (Adobe and MSFT Office are critical)\n\n"}],"text":"Presentation Designer","country":"CO","workplaceType":"hybrid","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"TTEC Digital is seeking a Presentation Designer in Bogota, Columbia to join our marketing team. This is a hybrid work arrangement in which you will work on-site up to 1-2 days per week.
\nAs a Presentation Designer on our marketing team, you will work with a hybrid team of designers based in the United States and Colombia. Your role is to create visually appealing presentations for our market efforts and internal communications. The ideal candidate has a strong design sense, can convey information visually using tools such as PowerPoint and Google Slides, is accustomed to applying creativity within specific brand standards, and has experience in B2B design in a fast-paced tech environment.
","descriptionBodyPlain":"TTEC Digital is seeking a Presentation Designer in Bogota, Columbia to join our marketing team. This is a hybrid work arrangement in which you will work on-site up to 1-2 days per week.\nAs a Presentation Designer on our marketing team, you will work with a hybrid team of designers based in the United States and Colombia. Your role is to create visually appealing presentations for our market efforts and internal communications. The ideal candidate has a strong design sense, can convey information visually using tools such as PowerPoint and Google Slides, is accustomed to applying creativity within specific brand standards, and has experience in B2B design in a fast-paced tech environment.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/8a56db19-c8d6-4115-8b16-d55ec4419780","applyUrl":"https://jobs.lever.co/ttecdigital/8a56db19-c8d6-4115-8b16-d55ec4419780/apply"},{"additionalPlain":"#LI-DD1\n","additional":"#LI-DD1
","categories":{"commitment":"Full-Time","department":"Microsoft","location":"Toronto, Ontario","team":"Delivery","allLocations":["Toronto, Ontario"]},"createdAt":1766083718048,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nAs a Principal Architect for Azure solutions, you will be leading large-scale client engagements and complex project delivery. This position will focus on solution architecture and design, technical leadership and mentoring, with deep expertise in Azure, DevOps, and Agile methodologies.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As a Principal Architect for Azure solutions, you will be leading large-scale client engagements and complex project delivery. This position will focus on solution architecture and design, technical leadership and mentoring, with deep expertise in Azure, DevOps, and Agile methodologies.
","id":"6ab622d5-7f3b-4c67-9e76-9693d907a420","lists":[{"text":"What You'll Be Doing","content":"Actively collaborate with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-making Lead technical and non-technical executive- or sponsor-level client stakeholders on complex technical concepts or design implications Lead large-scale, complex technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients Decompose large-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks Delegates technical tasks to other team members for multi-workstream projects of large scale and high complexity Provide project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teams Collaborate with the project team and internal leadership on potential solutions and mitigation approaches, and participate in client communication at the sponsor level Architect, design and set standards for highly complex solutions using a variety of technologies, platforms, and integrations"},{"text":"What You'll Bring to the Role","content":"5+ years of experience with Agile delivery and is adaptable as required to methodologies within the client environment 5+ years’ experience leading consulting projects for large clients with eight or more of the following types of projects, and is considered a go-to source of knowledge for others: Azure Compute (PaaS & Containers), Data Stores: Fit-for-purpose selection, Messaging & Events, API Design & Management, Integration & APIs, AI & Search, SDLC/DevOps/Platform Engineering, Performance & Scalability/Reliability & Release, Identity & Access (Application-centric), Monitoring & Observability, Documentation & Leadership 5+ years’ experience leading consulting projects for large clients with six or more of the following tools and technologies, and is considered a go-to source of knowledge for others: Design patterns and architectural concepts, .NET Core, C#, Front-end development tools (Angular, React, Blazor, or comparable), ORM - Entity Framework/Dapper, Data storage – relational and non-relational, DevOps automation: CI/CD & IaC, Visual Studio and source control: GitHub/ADO, Git and pull requests (e.g. gitflow), Automated tests, Scrum/Kanban/Agile, Experience contributing to user stories and backlog content, including task management and progress visibility4 or more Microsoft Azure Application Development & DevOps, AI & Machine Learning, and/or Architecture & Development certifications. AZ204, AZ400, and AZ102 highly recommended.Outstanding ability to present to clients in a business-focused, impactful, and persuasive mannerA proven, repeatable track record of successful large-scale project delivery"}],"text":"Principal Architect, Azure Solutions","country":"CA","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"As a Principal Architect for Azure solutions, you will be leading large-scale client engagements and complex project delivery. This position will focus on solution architecture and design, technical leadership and mentoring, with deep expertise in Azure, DevOps, and Agile methodologies.
","descriptionBodyPlain":"As a Principal Architect for Azure solutions, you will be leading large-scale client engagements and complex project delivery. This position will focus on solution architecture and design, technical leadership and mentoring, with deep expertise in Azure, DevOps, and Agile methodologies.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/6ab622d5-7f3b-4c67-9e76-9693d907a420","applyUrl":"https://jobs.lever.co/ttecdigital/6ab622d5-7f3b-4c67-9e76-9693d907a420/apply"},{"additionalPlain":"#LI-DD1\n\n\nThis position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels. \n \nBenefits available to eligible employees include the following: \n- Medical, dental, vision\n- tax-advantaged health care accounts\n- financial and income protection benefits\n- paid time off (PTO) and wellness time off.\n \nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.\n \n \nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-Remote\n","additional":"#LI-DD1
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
\n
\nBenefits available to eligible employees include the following:
\n- Medical, dental, vision
\n- tax-advantaged health care accounts
\n- financial and income protection benefits
\n- paid time off (PTO) and wellness time off.
\n
\nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
\n
\n
\nAbout Us
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
\n
\n#LI-Remote
","categories":{"commitment":"Full-Time","department":"Microsoft","location":"Austin, TX","team":"Delivery","allLocations":["Austin, TX"]},"createdAt":1766083432013,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nAs a Principal Architect for Azure solutions, you will be leading large-scale client engagements and complex project delivery. This position will focus on solution architecture and design, technical leadership and mentoring, with deep expertise in Azure, DevOps, and Agile methodologies.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As a Principal Architect for Azure solutions, you will be leading large-scale client engagements and complex project delivery. This position will focus on solution architecture and design, technical leadership and mentoring, with deep expertise in Azure, DevOps, and Agile methodologies.
","id":"76f5d6a9-f5c6-49e7-8bd7-f7c42a608a65","lists":[{"text":"What You'll Be Doing","content":"\nActively collaborate with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-making \nLead technical and non-technical executive- or sponsor-level client stakeholders on complex technical concepts or design implications \nLead large-scale, complex technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients \nDecompose large-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks \nDelegates technical tasks to other team members for multi-workstream projects of large scale and high complexity \nProvide project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teams \nCollaborate with the project team and internal leadership on potential solutions and mitigation approaches, and participate in client communication at the sponsor level \nArchitect, design and set standards for highly complex solutions using a variety of technologies, platforms, and integrations\n"},{"text":"What You'll Bring to the Role","content":"\n5+ years of experience with Agile delivery and is adaptable as required to methodologies within the client environment\n5+ years’ experience leading consulting projects for large clients with eight or more of the following types of projects, and is considered a go-to source of knowledge for others: Azure Compute (PaaS & Containers), Data Stores: Fit-for-purpose selection, Messaging & Events, API Design & Management, Integration & APIs, AI & Search, SDLC/DevOps/Platform Engineering, Performance & Scalability/Reliability & Release, Identity & Access (Application-centric), Monitoring & Observability, Documentation & Leadership \n5+ years’ experience leading consulting projects for large clients with six or more of the following tools and technologies, and is considered a go-to source of knowledge for others: Design patterns and architectural concepts, .NET Core, C#, Front-end development tools (Angular, React, Blazor, or comparable), ORM - Entity Framework/Dapper, Data storage – relational and non-relational, DevOps automation: CI/CD & IaC, Visual Studio and source control: GitHub/ADO, Git and pull requests (e.g. gitflow), Automated tests, Scrum/Kanban/Agile,\nExperience contributing to user stories and backlog content, including task management and progress visibility\n4 or more Microsoft Azure Application Development & DevOps, AI & Machine Learning, and/or Architecture & Development certifications. AZ204, AZ400, and AZ102 highly recommended.\nOutstanding ability to present to clients in a business-focused, impactful, and persuasive manner\nA proven, repeatable track record of successful large-scale project delivery\n"}],"salaryRange":{"min":170000,"max":210000,"currency":"USD","interval":"per-year-salary"},"text":"Principal Architect, Azure Solutions","country":"US","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"As a Principal Architect for Azure solutions, you will be leading large-scale client engagements and complex project delivery. This position will focus on solution architecture and design, technical leadership and mentoring, with deep expertise in Azure, DevOps, and Agile methodologies.
","descriptionBodyPlain":"As a Principal Architect for Azure solutions, you will be leading large-scale client engagements and complex project delivery. This position will focus on solution architecture and design, technical leadership and mentoring, with deep expertise in Azure, DevOps, and Agile methodologies.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/76f5d6a9-f5c6-49e7-8bd7-f7c42a608a65","applyUrl":"https://jobs.lever.co/ttecdigital/76f5d6a9-f5c6-49e7-8bd7-f7c42a608a65/apply"},{"additionalPlain":"#LI-DD1\n\n\nThis position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels. \n \nBenefits available to eligible employees include the following: \n- Medical, dental, vision\n- tax-advantaged health care accounts\n- financial and income protection benefits\n- paid time off (PTO) and wellness time off.\n \nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.\n \n \nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-Remote\n","additional":"#LI-DD1
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
\n
\nBenefits available to eligible employees include the following:
\n- Medical, dental, vision
\n- tax-advantaged health care accounts
\n- financial and income protection benefits
\n- paid time off (PTO) and wellness time off.
\n
\nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
\n
\n
\nAbout Us
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
\n
\n#LI-Remote
","categories":{"commitment":"Full-Time","department":"NICE","location":"Austin, TX","team":"Delivery","allLocations":["Austin, TX"]},"createdAt":1710277248907,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nAs the Principal Architect, you will engineer and design the most complex Contact Center applications imaginable. You are the subject matter expert who understands operational impacts of technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience. Be responsible for API integrations and Web service experiences. You will formulate ideas into solutions. Your hands-on programming knowledge of databases, middleware, and 3rd party application and integrations will be instrumental to the success of Client engagements. Ability to function in a pre and post sales role. You will work autonomously as well as with a team of engineers, sales folks (pre and post sales), Clients and other industry leaders. If you are a seasoned developer/software architect, let us know and apply today.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As the Principal Architect, you will engineer and design the most complex Contact Center applications imaginable. You are the subject matter expert who understands operational impacts of technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience. Be responsible for API integrations and Web service experiences. You will formulate ideas into solutions. Your hands-on programming knowledge of databases, middleware, and 3rd party application and integrations will be instrumental to the success of Client engagements. Ability to function in a pre and post sales role. You will work autonomously as well as with a team of engineers, sales folks (pre and post sales), Clients and other industry leaders. If you are a seasoned developer/software architect, let us know and apply today.
","id":"f71b85ac-4ab1-40bf-9e1a-e5614dc5f0b0","lists":[{"text":"What You'll Be Doing","content":"\nLeverage relationships to establish credibility, Lead and participate in the initial opportunity qualification, data gathering, and solution development with TTEC Digital and partners.\nLead technical resources for CCaaS implementations on client projects.\nCreate technical documentation for detailed designs and customer requirements.\nOwnership and responsibility for end-to-end design of the technical architecture including: Routing strategy, ACD and IVR design, API approach and external data integrations, AI Concepts, Design and maintain reusable code libraries.\nMentor junior level consultants\nAdvise on testing strategy and provide input into test plans.\nParticipate in client requirements discovery meetings with Senior Business and/or IT Execs down through Middle Management and/or Analysts.\nLeverage TTEC’s Solutions Framework in informal requirements meetings or facilitated workshops.\nDocument critical business and/or IT requirements and “compelling events” requiring the client to make a change.\nIdentify and develop transformation roadmaps and quantifiable business cases.\nConduct solution design meetings with TTEC Digital, Partners, and client personnel to confirm solution scope and the design required to fulfill requirements.\nCollaborate internally to develop detailed design solutions including the technology stack, bill of material configurations, architecture diagrams.\nDevelop and deliver ‘Solution Review’ presentations.\nParticipate in field Professional Services and Managed Services communications with Partners to resolve pre-sales design and configuration questions.\nDevelop and Present Solutions to the Client / Support Deal Closure \nSupport Proposal and Solution Overview documents.\nOperate as a contributor role for RFP Response Development\nSupport the preparation of materials to Cisco and the internal Bid Assurance processes.\nParticipate in Client Meeting Solution Reviews – with Sales and Partners\nContribute to ROI Business Case production.\nResponsible for estimating and supervising technical efforts for all phases of the project.\nAbility to communicate how the CCaaS platform works and how it can be applied to solving business needs.\nDeliver the entire TTEC Digital value proposition and be a thought leader for CX Transformation.\nProvide insights on competitor service offerings.\n"},{"text":"What You Bring to the Role","content":"\nBachelor’s degree in computer science, IT, or engineering preferred.\n10 or more years’ experience in Contact Center and UC environments.\n5 or more years of NICE CXone software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.\nExperience creating a roadmap, designing, planning, documenting, and implementing end to end architecture using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Cisco, Avaya, inContact/NICE CXOne and/or other cloud telephony platform. NICE CXone highly preferred.\nExperience with enterprise level CCaaS architecture for complex business needs.\nCloud Network infrastructure experience.\nExperience creating and presenting to executive level stakeholders (technical and non-technical). \nExisting knowledge and/or industry certifications for Webex Collaboration, Amazon Connect, Genesys Engage/Cloud, Google CCAI, NICE CXone, Verint, Calabrio, CRM’s, and process automation technologies \n"}],"salaryRange":{"min":170000,"max":200000,"currency":"USD","interval":"per-year-salary"},"text":"Principal Architect, NICE CXone","country":"US","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"As the Principal Architect, you will engineer and design the most complex Contact Center applications imaginable. You are the subject matter expert who understands operational impacts of technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience. Be responsible for API integrations and Web service experiences. You will formulate ideas into solutions. Your hands-on programming knowledge of databases, middleware, and 3rd party application and integrations will be instrumental to the success of Client engagements. Ability to function in a pre and post sales role. You will work autonomously as well as with a team of engineers, sales folks (pre and post sales), Clients and other industry leaders. If you are a seasoned developer/software architect, let us know and apply today.
","descriptionBodyPlain":"As the Principal Architect, you will engineer and design the most complex Contact Center applications imaginable. You are the subject matter expert who understands operational impacts of technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience. Be responsible for API integrations and Web service experiences. You will formulate ideas into solutions. Your hands-on programming knowledge of databases, middleware, and 3rd party application and integrations will be instrumental to the success of Client engagements. Ability to function in a pre and post sales role. You will work autonomously as well as with a team of engineers, sales folks (pre and post sales), Clients and other industry leaders. If you are a seasoned developer/software architect, let us know and apply today.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/f71b85ac-4ab1-40bf-9e1a-e5614dc5f0b0","applyUrl":"https://jobs.lever.co/ttecdigital/f71b85ac-4ab1-40bf-9e1a-e5614dc5f0b0/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"Microsoft","location":"Hyderabad","team":"Delivery","allLocations":["Hyderabad"]},"createdAt":1777014932646,"description":"","descriptionPlain":"","id":"2fe3cd86-f981-43ed-9d6e-de7b14cef1d0","lists":[],"text":"Principal Consultant - Microsoft","country":"IN","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/ttecdigital/2fe3cd86-f981-43ed-9d6e-de7b14cef1d0","applyUrl":"https://jobs.lever.co/ttecdigital/2fe3cd86-f981-43ed-9d6e-de7b14cef1d0/apply"},{"additionalPlain":"","additional":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
","categories":{"commitment":"Full-Time","department":"Microsoft","location":"Hyderabad","team":"Analytics","allLocations":["Hyderabad"]},"createdAt":1777016734104,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
\nPrincipal Consultant / Principal Architect - Microsoft Alliance
\nPosition Purpose
\nDrive and grow the strategic alliance between the organization and Microsoft by combining alliance leadership with strong operational execution. Ensure maximization of Microsoft partner programs, incentives, and co-sell opportunities while maintaining governance, financial accuracy, and stakeholder alignment.
\nKey Responsibilities
\nMicrosoft Alliance & Partner Management
\n\n- Own and execute Microsoft alliance strategy aligned with business objectives
\n- Manage CPOR (Claiming Partner of Record) processes including OSA, OSU, and revenue tracking
\n- Lead MCI (Microsoft Commerce Incentives) lifecycle including creation, tracking, and POE submissions
\n- Govern and track ECIF (End Customer Investment Funds) utilization
\n- Drive co-sell opportunities through end-to-end management in Microsoft Partner Center
\n- Oversee EPI (Enterprise Partner Incentives) programs and performance
\n- Manage voucher claims and partner benefits
\n- Build and maintain strong relationships with Microsoft stakeholders
\n
\nIncentives & Financial Operations
\n\n- Track and manage incentive payouts across CPOR, ECIF, MCI, and co-sell programs
\n- Collaborate with finance teams for reconciliation, accruals, and financial closure
\n- Follow up on pending payments, resolve discrepancies, and manage escalations
\n- Ensure compliance with Microsoft incentive structures and accurate revenue attribution
\n
\nEscalation Management
\n\n- Act as the primary escalation point for Microsoft-related operational and financial issues
\n- Raise and manage Microsoft support tickets through resolution
\n- Coordinate with internal and external stakeholders to resolve escalations effectively
\n
\nReporting & Governance
\n\n- Deliver weekly and monthly reports on alliance performance, incentives, and pipeline
\n- Maintain pipeline tracking, forecasting accuracy, and revenue visibility
\n- Track engagement lifecycle, status, and outcomes across Microsoft initiatives
\n- Ensure governance, compliance, and audit readiness across all partner activities
\n- Provide regular updates to leadership
\n
\n
\nTechnical Expertise
\n\n- Deep understanding of Microsoft partner ecosystem and incentive programs (CPOR, MCI, ECIF, EPI, Co-sell)
\n- Strong knowledge of revenue attribution, financial governance, and incentive structures
\n- Expertise in managing alliance operations, pipeline tracking, and reporting frameworks
\n- Experience in handling escalations and working with Microsoft support systems
\n- Ability to align alliance strategy with enterprise architecture and business outcomes
\n
\nCompetency
\n\n- Strong strategic and operational balance (hands-on execution with leadership mindset)
\n- Excellent stakeholder and executive communication skills
\n- Strong financial and commercial acumen
\n- High attention to detail and process discipline
\n- Data-driven decision-making capability
\n- Problem-solving mindset with proactive escalation management
\n- Strong collaboration across cross-functional teams
\n
\nTechnology Stack
\n\n- Microsoft Tools: Microsoft Partner Center (CPOR, Co-sell, Incentives), Microsoft Invoicing Tool
\n- Tracking & Reporting: Excel, SharePoint-based trackers
\n- CRM & Systems: SupplierWeb, CRM tools for pipeline and engagement tracking
\n- Reporting: Dashboarding, pipeline analytics, forecasting tools
\n
\nEducation, Experience and Certification
\n\n- 15+ years of experience in alliance/partner management, preferably within the Microsoft ecosystem
\n- Proven hands-on experience with Microsoft partner programs (CPOR, ECIF, MCI, Co-sell, EPI)
\n- Strong experience in financial operations, incentive tracking, and reconciliation
\n- Experience managing escalations and working with Microsoft support frameworks
\n- Demonstrated expertise in reporting, governance, and compliance
\n- Bachelor’s degree in Engineering, Business, or related field (Master’s preferred)
\n- Microsoft certifications or partner accreditations are a plus
\n
\nSuccess Metrics (KPIs)
\n\n- Growth in Microsoft-influenced revenue and pipeline
\n- Accuracy and timeliness of CPOR, MCI, and incentive submissions
\n- Improved incentive realization and payout timelines
\n- Reduction in discrepancies, delays, and escalations
\n- Quality, consistency, and timeliness of reporting and governance
\n- Strength and depth of Microsoft partnership and engagement
\n
","id":"02f4ece4-c525-48d4-b8b9-6860a008fe7a","lists":[],"text":"Principal Consultant / Principal Architect - Microsoft Alliance","country":"IN","workplaceType":"onsite","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"
\nPrincipal Consultant / Principal Architect - Microsoft Alliance
\nPosition Purpose
\nDrive and grow the strategic alliance between the organization and Microsoft by combining alliance leadership with strong operational execution. Ensure maximization of Microsoft partner programs, incentives, and co-sell opportunities while maintaining governance, financial accuracy, and stakeholder alignment.
\nKey Responsibilities
\nMicrosoft Alliance & Partner Management
\n\n- Own and execute Microsoft alliance strategy aligned with business objectives
\n- Manage CPOR (Claiming Partner of Record) processes including OSA, OSU, and revenue tracking
\n- Lead MCI (Microsoft Commerce Incentives) lifecycle including creation, tracking, and POE submissions
\n- Govern and track ECIF (End Customer Investment Funds) utilization
\n- Drive co-sell opportunities through end-to-end management in Microsoft Partner Center
\n- Oversee EPI (Enterprise Partner Incentives) programs and performance
\n- Manage voucher claims and partner benefits
\n- Build and maintain strong relationships with Microsoft stakeholders
\n
\nIncentives & Financial Operations
\n\n- Track and manage incentive payouts across CPOR, ECIF, MCI, and co-sell programs
\n- Collaborate with finance teams for reconciliation, accruals, and financial closure
\n- Follow up on pending payments, resolve discrepancies, and manage escalations
\n- Ensure compliance with Microsoft incentive structures and accurate revenue attribution
\n
\nEscalation Management
\n\n- Act as the primary escalation point for Microsoft-related operational and financial issues
\n- Raise and manage Microsoft support tickets through resolution
\n- Coordinate with internal and external stakeholders to resolve escalations effectively
\n
\nReporting & Governance
\n\n- Deliver weekly and monthly reports on alliance performance, incentives, and pipeline
\n- Maintain pipeline tracking, forecasting accuracy, and revenue visibility
\n- Track engagement lifecycle, status, and outcomes across Microsoft initiatives
\n- Ensure governance, compliance, and audit readiness across all partner activities
\n- Provide regular updates to leadership
\n
\n
\nTechnical Expertise
\n\n- Deep understanding of Microsoft partner ecosystem and incentive programs (CPOR, MCI, ECIF, EPI, Co-sell)
\n- Strong knowledge of revenue attribution, financial governance, and incentive structures
\n- Expertise in managing alliance operations, pipeline tracking, and reporting frameworks
\n- Experience in handling escalations and working with Microsoft support systems
\n- Ability to align alliance strategy with enterprise architecture and business outcomes
\n
\nCompetency
\n\n- Strong strategic and operational balance (hands-on execution with leadership mindset)
\n- Excellent stakeholder and executive communication skills
\n- Strong financial and commercial acumen
\n- High attention to detail and process discipline
\n- Data-driven decision-making capability
\n- Problem-solving mindset with proactive escalation management
\n- Strong collaboration across cross-functional teams
\n
\nTechnology Stack
\n\n- Microsoft Tools: Microsoft Partner Center (CPOR, Co-sell, Incentives), Microsoft Invoicing Tool
\n- Tracking & Reporting: Excel, SharePoint-based trackers
\n- CRM & Systems: SupplierWeb, CRM tools for pipeline and engagement tracking
\n- Reporting: Dashboarding, pipeline analytics, forecasting tools
\n
\nEducation, Experience and Certification
\n\n- 15+ years of experience in alliance/partner management, preferably within the Microsoft ecosystem
\n- Proven hands-on experience with Microsoft partner programs (CPOR, ECIF, MCI, Co-sell, EPI)
\n- Strong experience in financial operations, incentive tracking, and reconciliation
\n- Experience managing escalations and working with Microsoft support frameworks
\n- Demonstrated expertise in reporting, governance, and compliance
\n- Bachelor’s degree in Engineering, Business, or related field (Master’s preferred)
\n- Microsoft certifications or partner accreditations are a plus
\n
\nSuccess Metrics (KPIs)
\n\n- Growth in Microsoft-influenced revenue and pipeline
\n- Accuracy and timeliness of CPOR, MCI, and incentive submissions
\n- Improved incentive realization and payout timelines
\n- Reduction in discrepancies, delays, and escalations
\n- Quality, consistency, and timeliness of reporting and governance
\n- Strength and depth of Microsoft partnership and engagement
\n
","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/ttecdigital/02f4ece4-c525-48d4-b8b9-6860a008fe7a","applyUrl":"https://jobs.lever.co/ttecdigital/02f4ece4-c525-48d4-b8b9-6860a008fe7a/apply"},{"additionalPlain":"#LI-DD1\n","additional":"#LI-DD1
","categories":{"commitment":"Full-Time","department":"Microsoft","location":"Toronto, Ontario","team":"Delivery","allLocations":["Toronto, Ontario"]},"createdAt":1766087116969,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nAs a Senior Cloud Engineer specializing in Microsoft Azure you will designing and hardening landing zones, automating infrastructure with IaC, and enforcing security, governance, and networking best practices. This role is very customer-facing, partnering with business leaders and engineering teams in the successful delivery of Azure Cloud solutions.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As a Senior Cloud Engineer specializing in Microsoft Azure you will designing and hardening landing zones, automating infrastructure with IaC, and enforcing security, governance, and networking best practices. This role is very customer-facing, partnering with business leaders and engineering teams in the successful delivery of Azure Cloud solutions.
","id":"772433ec-bb6d-41c1-a6c8-6146eb0e887d","lists":[{"text":"What You'll Be Doing","content":"Lead medium-scale technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clientsDecompose medium-scale requirements/user stories into tasks, and accurately estimate the effort to complete those tasksDemonstrate a consistent capability for successful project leadership, including both on- and off-shore resourcesProactively and professionally raise and articulates risks with the PM, project delivery team, and internal leadershipAssist in winning and/or extending business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision-makingDesign and set standards for low- to medium-complexity solutions using a variety of technologies, platforms, and integrations"},{"text":"What You'll Bring to the Role","content":"3+ years of experience with Agile delivery, and ability to recommend whether an Agile, traditional/waterfall, or hybrid approach is most suitable for a project5+ years’ experience leading consulting projects with three or more of the following types of projects, and is considered a go-to source of knowledge for others: Landing Zones & Governance, Identity & Access (Microsoft Entra), Compliance & Risk, Security Architecture, Reliability/Backup/Disaster Recovery, Hybrid & Edge, Observability & Operations, Performance & Scalability, Cost & FinOps: Budgets/alerts, Networking5+ years’ experience leading consulting projects using four or more of the following tools and technologies, and is considered a go-to source of knowledge for others: Azure Infrastructure as Code (IaC) & Automation, Azure Compliance, Azure Governance, Azure Landing Zone Design, Azure Networking, Azure Security, Azure Virtual Machine & Storage resources, Azure AKS/Kubernetes, Entra Build, Entra Manage4 or more Microsoft Azure Infrastructure & Operations, DevOps Automation, Networking, and/or Security certifications, AZ104 and AZ305 are must-havesAbility to present to clients in a business-focused, impactful, and persuasive mannerProven ability to lead projects including both on- and off-shore resources"}],"text":"Principal Consultant, Cloud Engineer","country":"CA","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"As a Senior Cloud Engineer specializing in Microsoft Azure you will designing and hardening landing zones, automating infrastructure with IaC, and enforcing security, governance, and networking best practices. This role is very customer-facing, partnering with business leaders and engineering teams in the successful delivery of Azure Cloud solutions.
","descriptionBodyPlain":"As a Senior Cloud Engineer specializing in Microsoft Azure you will designing and hardening landing zones, automating infrastructure with IaC, and enforcing security, governance, and networking best practices. This role is very customer-facing, partnering with business leaders and engineering teams in the successful delivery of Azure Cloud solutions.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/772433ec-bb6d-41c1-a6c8-6146eb0e887d","applyUrl":"https://jobs.lever.co/ttecdigital/772433ec-bb6d-41c1-a6c8-6146eb0e887d/apply"},{"additionalPlain":"#LI-DD1\n\n\nTeam Overview\nFor ten years in a row our Microsoft practice has achieved Microsoft's Inner Circle Award designation and we have been recognized as 'Partner of the year for Microsoft Dynamics 365 Service', ‘Partner of the year for Microsoft Dynamics 365 Marketing’ and as a Partner of the year finalist for ‘Intelligent Sales & Marketing’. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft Digital Contact Center Platform. \nOur integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.\n\nAbout Us\nAvtex is now TTEC Digital. The acquisition aligns to TTEC’s continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences.\n \nTTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n\n#LI-REMOTEUS\n","additional":"#LI-DD1
Team Overview
For ten years in a row our Microsoft practice has achieved Microsoft's Inner Circle Award designation and we have been recognized as 'Partner of the year for Microsoft Dynamics 365 Service', ‘Partner of the year for Microsoft Dynamics 365 Marketing’ and as a Partner of the year finalist for ‘Intelligent Sales & Marketing’. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft Digital Contact Center Platform.
Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.
About Us
Avtex is now TTEC Digital. The acquisition aligns to TTEC’s continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences.
TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-REMOTEUS
","categories":{"commitment":"Full-Time","department":"Microsoft","location":"Austin, TX","team":"Delivery","allLocations":["Austin, TX"]},"createdAt":1768314848613,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nAs a Senior Cloud Engineer specializing in Microsoft Azure you will designing and hardening landing zones, automating infrastructure with IaC, and enforcing security, governance, and networking best practices. This role is very customer-facing, partnering with business leaders and engineering teams in the successful delivery of Azure Cloud solutions.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As a Senior Cloud Engineer specializing in Microsoft Azure you will designing and hardening landing zones, automating infrastructure with IaC, and enforcing security, governance, and networking best practices. This role is very customer-facing, partnering with business leaders and engineering teams in the successful delivery of Azure Cloud solutions.
","id":"83ec91ad-e81d-4203-88b8-bd505dcd9043","lists":[{"text":"What You'll Be Doing","content":"Lead medium-scale technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clientsDecompose medium-scale requirements/user stories into tasks, and accurately estimate the effort to complete those tasksDemonstrate a consistent capability for successful project leadership, including both on- and off-shore resourcesProactively and professionally raise and articulates risks with the PM, project delivery team, and internal leadershipAssist in winning and/or extending business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision-makingDesign and set standards for low- to medium-complexity solutions using a variety of technologies, platforms, and integrations"},{"text":"What You'll Bring to the Role","content":"3+ years of experience with Agile delivery, and ability to recommend whether an Agile, traditional/waterfall, or hybrid approach is most suitable for a project5+ years’ experience leading consulting projects with three or more of the following types of projects, and is considered a go-to source of knowledge for others: Landing Zones & Governance, Identity & Access (Microsoft Entra), Compliance & Risk, Security Architecture, Reliability/Backup/Disaster Recovery, Hybrid & Edge, Observability & Operations, Performance & Scalability, Cost & FinOps: Budgets/alerts, Networking5+ years’ experience leading consulting projects using four or more of the following tools and technologies, and is considered a go-to source of knowledge for others: Azure Infrastructure as Code (IaC) & Automation, Azure Compliance, Azure Governance, Azure Landing Zone Design, Azure Networking, Azure Security, Azure Virtual Machine & Storage resources, Azure AKS/Kubernetes, Entra Build, Entra Manage4 or more Microsoft Azure Infrastructure & Operations, DevOps Automation, Networking, and/or Security certifications, AZ104 and AZ305 are must-havesAbility to present to clients in a business-focused, impactful, and persuasive mannerProven ability to lead projects including both on- and off-shore resources"}],"salaryRange":{"min":140000,"max":160000,"currency":"USD","interval":"per-year-salary"},"text":"Principal Consultant, Cloud Engineer","country":"US","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"As a Senior Cloud Engineer specializing in Microsoft Azure you will designing and hardening landing zones, automating infrastructure with IaC, and enforcing security, governance, and networking best practices. This role is very customer-facing, partnering with business leaders and engineering teams in the successful delivery of Azure Cloud solutions.
","descriptionBodyPlain":"As a Senior Cloud Engineer specializing in Microsoft Azure you will designing and hardening landing zones, automating infrastructure with IaC, and enforcing security, governance, and networking best practices. This role is very customer-facing, partnering with business leaders and engineering teams in the successful delivery of Azure Cloud solutions.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/83ec91ad-e81d-4203-88b8-bd505dcd9043","applyUrl":"https://jobs.lever.co/ttecdigital/83ec91ad-e81d-4203-88b8-bd505dcd9043/apply"},{"additionalPlain":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n","additional":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
","categories":{"commitment":"Full-Time","department":"Genesys","location":"Hyderabad","team":"Delivery","allLocations":["Hyderabad"]},"createdAt":1772011411235,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nPosition Purpose\nTTEC Digital is seeking an enthusiastic Quality Analyst to support testing activities for Genesys Contact Center products and custom-developed cloud solutions.\nAs a member of the Project Services team, the Quality Analyst will execute structured testing processes, manage defects, and ensure high-quality delivery for client implementations across System Integration Testing (SIT) and User Acceptance Testing (UAT) phases.\n \nKey Responsibilities\n• Process and execute test scripts to identify quality issues across assigned projects\n• Coordinate efforts with project team members during all phases of System Integration Testing (SIT)\n• Conduct functional testing during SIT prior to UAT handover\n• Manage and track defects using internal QA applications, ensuring traceability to requirements\n• Perform triage, troubleshooting, and analysis to determine defects vs. enhancements\n• Collaborate with client teams, Project Managers, Application Consultants, Solutions Architects, Developers, and QA teams to ensure timely defect resolution\n• Review and interpret defects logged by project/client teams and translate them into actionable tasks\n• Monitor open defect tickets, retest fixes, and close tickets during SIT phase\n• Understand application functionality and ongoing development activities\n• Evaluate scope, priorities, and timelines of assigned work\n• Provide accurate testing estimates and influence project timelines\n• Analyze complex issues with development and engineering teams to ensure quick turnaround\n• Provide ongoing testing metrics (defect tracking, completeness, cycle efficiency)\n• Contribute to standardized testing processes across distributed teams\n• Ensure quality and completeness of test artifacts and documentation\n• Continuously improve testing methodologies and stay updated on industry trends\n \nTechnical Expertise\n• Strong experience in System Integration Testing (SIT) and Functional Testing\n• Defect lifecycle management and traceability\n• Root cause analysis and troubleshooting\n• Experience testing Contact Center platforms (Genesys preferred)\n• Exposure to cloud-based solutions\n• Familiarity with Agile or hybrid methodologies\n• Proficiency with Microsoft Visio and Office tools\n \nCompetency\nPersonal\n• Strong interpersonal skills with high energy and enthusiasm\n• Integrity, honesty, and professionalism\n• Flexible and results-oriented\n• Strong problem-solving ability\n• Ability to prioritize and handle challenging situations\nLeadership\n• Ability to gain credibility and influence stakeholders\n• Work effectively with diverse customer and internal teams\n• Provide support and guidance to junior team members\n• Maintain a positive and collaborative attitude\nOperations\n• Ability to manage multiple projects and priorities\n• Deliver tasks efficiently while maintaining customer focus\n• Address complex technical and customer-facing issues effectively\nTechnical Communication\n• Ability to understand and clearly communicate technical concepts\n• Strong verbal and written communication skills\n \nTechnology Stack\n• Genesys Contact Center platforms\n• Cloud-based contact center solutions\n• Test Management & Defect Tracking Tools\n• Microsoft Visio\n• Microsoft Office Suite\n \nSkills\n• Strong understanding of TTEC Digital services and ability to translate capabilities into actionable outcomes\n• Excellent organization and customer service skills\n• Strong analytical and problem-solving skills\n• Team player with ability to multi-task\n• Ability to work independently with limited supervision\n• Attention to detail and consistency\n• Effective time management skills\n• Ability to adapt quickly to evolving technologies\n \nEducation, Experience and Certification\n• Bachelor’s degree in Computer Science, Business, or related field\n• 5+ years of testing experience in a contact center environment\n• Previous consulting experience in technology-related projects (preferably contact center solutions)\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
\nTTEC Digital is seeking an enthusiastic Quality Analyst to support testing activities for Genesys Contact Center products and custom-developed cloud solutions.
\nAs a member of the Project Services team, the Quality Analyst will execute structured testing processes, manage defects, and ensure high-quality delivery for client implementations across System Integration Testing (SIT) and User Acceptance Testing (UAT) phases.
\n
\nKey Responsibilities
\n• Process and execute test scripts to identify quality issues across assigned projects
\n• Coordinate efforts with project team members during all phases of System Integration Testing (SIT)
\n• Conduct functional testing during SIT prior to UAT handover
\n• Manage and track defects using internal QA applications, ensuring traceability to requirements
\n• Perform triage, troubleshooting, and analysis to determine defects vs. enhancements
\n• Collaborate with client teams, Project Managers, Application Consultants, Solutions Architects, Developers, and QA teams to ensure timely defect resolution
\n• Review and interpret defects logged by project/client teams and translate them into actionable tasks
\n• Monitor open defect tickets, retest fixes, and close tickets during SIT phase
\n• Understand application functionality and ongoing development activities
\n• Evaluate scope, priorities, and timelines of assigned work
\n• Provide accurate testing estimates and influence project timelines
\n• Analyze complex issues with development and engineering teams to ensure quick turnaround
\n• Provide ongoing testing metrics (defect tracking, completeness, cycle efficiency)
\n• Contribute to standardized testing processes across distributed teams
\n• Ensure quality and completeness of test artifacts and documentation
\n• Continuously improve testing methodologies and stay updated on industry trends
\n
\nTechnical Expertise
\n• Strong experience in System Integration Testing (SIT) and Functional Testing
\n• Defect lifecycle management and traceability
\n• Root cause analysis and troubleshooting
\n• Experience testing Contact Center platforms (Genesys preferred)
\n• Exposure to cloud-based solutions
\n• Familiarity with Agile or hybrid methodologies
\n• Proficiency with Microsoft Visio and Office tools
\n
\nCompetency
\nPersonal
\n• Strong interpersonal skills with high energy and enthusiasm
\n• Integrity, honesty, and professionalism
\n• Flexible and results-oriented
\n• Strong problem-solving ability
\n• Ability to prioritize and handle challenging situations
\nLeadership
\n• Ability to gain credibility and influence stakeholders
\n• Work effectively with diverse customer and internal teams
\n• Provide support and guidance to junior team members
\n• Maintain a positive and collaborative attitude
\nOperations
\n• Ability to manage multiple projects and priorities
\n• Deliver tasks efficiently while maintaining customer focus
\n• Address complex technical and customer-facing issues effectively
\nTechnical Communication
\n• Ability to understand and clearly communicate technical concepts
\n• Strong verbal and written communication skills
\n
\nTechnology Stack
\n• Genesys Contact Center platforms
\n• Cloud-based contact center solutions
\n• Test Management & Defect Tracking Tools
\n• Microsoft Visio
\n• Microsoft Office Suite
\n
\nSkills
\n• Strong understanding of TTEC Digital services and ability to translate capabilities into actionable outcomes
\n• Excellent organization and customer service skills
\n• Strong analytical and problem-solving skills
\n• Team player with ability to multi-task
\n• Ability to work independently with limited supervision
\n• Attention to detail and consistency
\n• Effective time management skills
\n• Ability to adapt quickly to evolving technologies
\n
\nEducation, Experience and Certification
\n• Bachelor’s degree in Computer Science, Business, or related field
\n• 5+ years of testing experience in a contact center environment
\n• Previous consulting experience in technology-related projects (preferably contact center solutions)
","id":"8e031766-b50a-4bd9-9216-c19ac9ae0abc","lists":[],"text":"Principal QA Engineer - Genesys","country":"IN","workplaceType":"onsite","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"Position Purpose
\nTTEC Digital is seeking an enthusiastic Quality Analyst to support testing activities for Genesys Contact Center products and custom-developed cloud solutions.
\nAs a member of the Project Services team, the Quality Analyst will execute structured testing processes, manage defects, and ensure high-quality delivery for client implementations across System Integration Testing (SIT) and User Acceptance Testing (UAT) phases.
\n
\nKey Responsibilities
\n• Process and execute test scripts to identify quality issues across assigned projects
\n• Coordinate efforts with project team members during all phases of System Integration Testing (SIT)
\n• Conduct functional testing during SIT prior to UAT handover
\n• Manage and track defects using internal QA applications, ensuring traceability to requirements
\n• Perform triage, troubleshooting, and analysis to determine defects vs. enhancements
\n• Collaborate with client teams, Project Managers, Application Consultants, Solutions Architects, Developers, and QA teams to ensure timely defect resolution
\n• Review and interpret defects logged by project/client teams and translate them into actionable tasks
\n• Monitor open defect tickets, retest fixes, and close tickets during SIT phase
\n• Understand application functionality and ongoing development activities
\n• Evaluate scope, priorities, and timelines of assigned work
\n• Provide accurate testing estimates and influence project timelines
\n• Analyze complex issues with development and engineering teams to ensure quick turnaround
\n• Provide ongoing testing metrics (defect tracking, completeness, cycle efficiency)
\n• Contribute to standardized testing processes across distributed teams
\n• Ensure quality and completeness of test artifacts and documentation
\n• Continuously improve testing methodologies and stay updated on industry trends
\n
\nTechnical Expertise
\n• Strong experience in System Integration Testing (SIT) and Functional Testing
\n• Defect lifecycle management and traceability
\n• Root cause analysis and troubleshooting
\n• Experience testing Contact Center platforms (Genesys preferred)
\n• Exposure to cloud-based solutions
\n• Familiarity with Agile or hybrid methodologies
\n• Proficiency with Microsoft Visio and Office tools
\n
\nCompetency
\nPersonal
\n• Strong interpersonal skills with high energy and enthusiasm
\n• Integrity, honesty, and professionalism
\n• Flexible and results-oriented
\n• Strong problem-solving ability
\n• Ability to prioritize and handle challenging situations
\nLeadership
\n• Ability to gain credibility and influence stakeholders
\n• Work effectively with diverse customer and internal teams
\n• Provide support and guidance to junior team members
\n• Maintain a positive and collaborative attitude
\nOperations
\n• Ability to manage multiple projects and priorities
\n• Deliver tasks efficiently while maintaining customer focus
\n• Address complex technical and customer-facing issues effectively
\nTechnical Communication
\n• Ability to understand and clearly communicate technical concepts
\n• Strong verbal and written communication skills
\n
\nTechnology Stack
\n• Genesys Contact Center platforms
\n• Cloud-based contact center solutions
\n• Test Management & Defect Tracking Tools
\n• Microsoft Visio
\n• Microsoft Office Suite
\n
\nSkills
\n• Strong understanding of TTEC Digital services and ability to translate capabilities into actionable outcomes
\n• Excellent organization and customer service skills
\n• Strong analytical and problem-solving skills
\n• Team player with ability to multi-task
\n• Ability to work independently with limited supervision
\n• Attention to detail and consistency
\n• Effective time management skills
\n• Ability to adapt quickly to evolving technologies
\n
\nEducation, Experience and Certification
\n• Bachelor’s degree in Computer Science, Business, or related field
\n• 5+ years of testing experience in a contact center environment
\n• Previous consulting experience in technology-related projects (preferably contact center solutions)
","descriptionBodyPlain":"Position Purpose\nTTEC Digital is seeking an enthusiastic Quality Analyst to support testing activities for Genesys Contact Center products and custom-developed cloud solutions.\nAs a member of the Project Services team, the Quality Analyst will execute structured testing processes, manage defects, and ensure high-quality delivery for client implementations across System Integration Testing (SIT) and User Acceptance Testing (UAT) phases.\n \nKey Responsibilities\n• Process and execute test scripts to identify quality issues across assigned projects\n• Coordinate efforts with project team members during all phases of System Integration Testing (SIT)\n• Conduct functional testing during SIT prior to UAT handover\n• Manage and track defects using internal QA applications, ensuring traceability to requirements\n• Perform triage, troubleshooting, and analysis to determine defects vs. enhancements\n• Collaborate with client teams, Project Managers, Application Consultants, Solutions Architects, Developers, and QA teams to ensure timely defect resolution\n• Review and interpret defects logged by project/client teams and translate them into actionable tasks\n• Monitor open defect tickets, retest fixes, and close tickets during SIT phase\n• Understand application functionality and ongoing development activities\n• Evaluate scope, priorities, and timelines of assigned work\n• Provide accurate testing estimates and influence project timelines\n• Analyze complex issues with development and engineering teams to ensure quick turnaround\n• Provide ongoing testing metrics (defect tracking, completeness, cycle efficiency)\n• Contribute to standardized testing processes across distributed teams\n• Ensure quality and completeness of test artifacts and documentation\n• Continuously improve testing methodologies and stay updated on industry trends\n \nTechnical Expertise\n• Strong experience in System Integration Testing (SIT) and Functional Testing\n• Defect lifecycle management and traceability\n• Root cause analysis and troubleshooting\n• Experience testing Contact Center platforms (Genesys preferred)\n• Exposure to cloud-based solutions\n• Familiarity with Agile or hybrid methodologies\n• Proficiency with Microsoft Visio and Office tools\n \nCompetency\nPersonal\n• Strong interpersonal skills with high energy and enthusiasm\n• Integrity, honesty, and professionalism\n• Flexible and results-oriented\n• Strong problem-solving ability\n• Ability to prioritize and handle challenging situations\nLeadership\n• Ability to gain credibility and influence stakeholders\n• Work effectively with diverse customer and internal teams\n• Provide support and guidance to junior team members\n• Maintain a positive and collaborative attitude\nOperations\n• Ability to manage multiple projects and priorities\n• Deliver tasks efficiently while maintaining customer focus\n• Address complex technical and customer-facing issues effectively\nTechnical Communication\n• Ability to understand and clearly communicate technical concepts\n• Strong verbal and written communication skills\n \nTechnology Stack\n• Genesys Contact Center platforms\n• Cloud-based contact center solutions\n• Test Management & Defect Tracking Tools\n• Microsoft Visio\n• Microsoft Office Suite\n \nSkills\n• Strong understanding of TTEC Digital services and ability to translate capabilities into actionable outcomes\n• Excellent organization and customer service skills\n• Strong analytical and problem-solving skills\n• Team player with ability to multi-task\n• Ability to work independently with limited supervision\n• Attention to detail and consistency\n• Effective time management skills\n• Ability to adapt quickly to evolving technologies\n \nEducation, Experience and Certification\n• Bachelor’s degree in Computer Science, Business, or related field\n• 5+ years of testing experience in a contact center environment\n• Previous consulting experience in technology-related projects (preferably contact center solutions)\n","hostedUrl":"https://jobs.lever.co/ttecdigital/8e031766-b50a-4bd9-9216-c19ac9ae0abc","applyUrl":"https://jobs.lever.co/ttecdigital/8e031766-b50a-4bd9-9216-c19ac9ae0abc/apply"},{"additionalPlain":"#LI-DD1\n\n\n About Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n\nAs part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.\n \n#LI-RemoteCanada\n","additional":"#LI-DD1
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.
#LI-RemoteCanada
","categories":{"commitment":"Full-Time","department":"Microsoft","location":"Toronto, Ontario","team":"Delivery","allLocations":["Toronto, Ontario"]},"createdAt":1767809590788,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nAs an Azure Principal Software Engineer, you will be focused on client engagement, project leadership, and technical solution design of Azure solutions for our valued clients. \n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As an Azure Principal Software Engineer, you will be focused on client engagement, project leadership, and technical solution design of Azure solutions for our valued clients.
","id":"10bb8ae7-f461-4f8a-bd5c-e0c8be8fbab5","lists":[{"text":"What You'll Be Doing","content":"Actively collaborates with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-makingWork as a trusted advisor in an atmosphere of partnership with clients at the sponsor levelConsultatively leads technical and non-technical executive- or sponsor-level client stakeholders on complex technical concepts or design implicationsLead large-scale, complex technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clientsDecompose large-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasksDemonstrate a consistent capability for effective project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teamsIdentifies problems independently and demonstrates proactive ownership of their solution, vets and evaluates others’ proposed solutions, and delegates ownership to others where appropriateProactively and professionally raises and articulates risks with the PM, project delivery team, and internal leadershipProductively collaborates with the project team and internal leadership on potential solutions and mitigation approaches, and participates in the related client communication at the sponsor level"},{"text":"What You'll Bring to the Role","content":"5+ years of experience with Agile delivery and adaptable to methodologies within the client environment 5+ years’ experience leading consulting projects for large clients with eight or more of the following (or comparable) types of projects, and is considered a go-to source of knowledge for others: Azure Compute (PaaS & Containers), Data Stores: Fit-for-purpose selection, Messaging & Events, API Design & Management, Integration & APIs, AI & Search, SDLC, DevOps/Platform Engineering, Performance & Scalability/Reliability & Release, Identity & Access (Application-centric), Monitoring & Observability, Fluency in Windows and/or Linux Operating Systems5+ years’ experience leading consulting projects for large clients with six or more of the following (or comparable) tools and technologies, and is considered a go-to source of knowledge for others: Design patterns and architectural concepts, .NET Core/C#, Front-end Dev: Angular/React/Blazor, Mobile: Flutter/React Native, ORM - Entity Framework/Dapper, data storage, CI/CD & IaC, Visual Studio, Source Control, automating testing, Scrum/Kanban and Agile3+ Microsoft Azure Application Development & DevOps, AI & Machine Learning, and/or Architecture & Development certifications, AZ204, AZ400, and AZ102 highly recommendedAbility to architect and set standards for highly complex solutions using a variety of technologies, platforms, and integrationsA proven, repeatable track record of successful large-scale project deliveryDesire to constantly learn and adapt to changing technology"}],"salaryRange":{"min":185000,"max":230000,"currency":"CAD","interval":"per-year-salary"},"text":"Principal Software Engineer, Azure Solutions","country":"CA","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"As an Azure Principal Software Engineer, you will be focused on client engagement, project leadership, and technical solution design of Azure solutions for our valued clients.
","descriptionBodyPlain":"As an Azure Principal Software Engineer, you will be focused on client engagement, project leadership, and technical solution design of Azure solutions for our valued clients. \n","hostedUrl":"https://jobs.lever.co/ttecdigital/10bb8ae7-f461-4f8a-bd5c-e0c8be8fbab5","applyUrl":"https://jobs.lever.co/ttecdigital/10bb8ae7-f461-4f8a-bd5c-e0c8be8fbab5/apply"},{"additionalPlain":"#LI-DD1\n\n\nThis position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels. \n \nBenefits available to eligible employees include the following: \n- Medical, dental, vision\n- tax-advantaged health care accounts\n- financial and income protection benefits\n- paid time off (PTO) and wellness time off.\n \nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.\n \n \nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-Remote\n","additional":"#LI-DD1
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
\n
\nBenefits available to eligible employees include the following:
\n- Medical, dental, vision
\n- tax-advantaged health care accounts
\n- financial and income protection benefits
\n- paid time off (PTO) and wellness time off.
\n
\nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
\n
\n
\nAbout Us
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
\n
\n#LI-Remote
","categories":{"commitment":"Full-Time","department":"Microsoft","location":"Austin, TX","team":"Delivery","allLocations":["Austin, TX"]},"createdAt":1766009868059,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nAs an Azure Principal Software Engineer, you will be focused on client engagement, project leadership, and technical solution design of Azure solutions for our valued clients. \n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As an Azure Principal Software Engineer, you will be focused on client engagement, project leadership, and technical solution design of Azure solutions for our valued clients.
","id":"62afceb9-6b6b-457c-8a9b-4cf91e64bb02","lists":[{"text":"What You'll Be Doing","content":"Actively collaborates with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-makingWork as a trusted advisor in an atmosphere of partnership with clients at the sponsor levelConsultatively leads technical and non-technical executive- or sponsor-level client stakeholders on complex technical concepts or design implicationsLead large-scale, complex technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clientsDecompose large-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasksDemonstrate a consistent capability for effective project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teamsIdentifies problems independently and demonstrates proactive ownership of their solution, vets and evaluates others’ proposed solutions, and delegates ownership to others where appropriateProactively and professionally raises and articulates risks with the PM, project delivery team, and internal leadershipProductively collaborates with the project team and internal leadership on potential solutions and mitigation approaches, and participates in the related client communication at the sponsor level"},{"text":"What You'll Bring to the Role","content":"5+ years of experience with Agile delivery and adaptable to methodologies within the client environment 5+ years’ experience leading consulting projects for large clients with eight or more of the following (or comparable) types of projects, and is considered a go-to source of knowledge for others: Azure Compute (PaaS & Containers), Data Stores: Fit-for-purpose selection, Messaging & Events, API Design & Management, Integration & APIs, AI & Search, SDLC, DevOps/Platform Engineering, Performance & Scalability/Reliability & Release, Identity & Access (Application-centric), Monitoring & Observability, Fluency in Windows and/or Linux Operating Systems5+ years’ experience leading consulting projects for large clients with six or more of the following (or comparable) tools and technologies, and is considered a go-to source of knowledge for others: Design patterns and architectural concepts, .NET Core/C#, Front-end Dev: Angular/React/Blazor, Mobile: Flutter/React Native, ORM - Entity Framework/Dapper, data storage, CI/CD & IaC, Visual Studio, Source Control, automating testing, Scrum/Kanban and Agile3+ Microsoft Azure Application Development & DevOps, AI & Machine Learning, and/or Architecture & Development certifications, AZ204, AZ400, and AZ102 highly recommendedAbility to architect and set standards for highly complex solutions using a variety of technologies, platforms, and integrationsA proven, repeatable track record of successful large-scale project deliveryDesire to constantly learn and adapt to changing technology"}],"salaryRange":{"min":170000,"max":210000,"currency":"USD","interval":"per-year-salary"},"text":"Principal Software Engineer, Azure Solutions","country":"US","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"As an Azure Principal Software Engineer, you will be focused on client engagement, project leadership, and technical solution design of Azure solutions for our valued clients.
","descriptionBodyPlain":"As an Azure Principal Software Engineer, you will be focused on client engagement, project leadership, and technical solution design of Azure solutions for our valued clients. \n","hostedUrl":"https://jobs.lever.co/ttecdigital/62afceb9-6b6b-457c-8a9b-4cf91e64bb02","applyUrl":"https://jobs.lever.co/ttecdigital/62afceb9-6b6b-457c-8a9b-4cf91e64bb02/apply"},{"additionalPlain":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n","additional":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
","categories":{"commitment":"Full-Time","department":"AWS","location":"Hyderabad","team":"Presales Solutions Architecture","allLocations":["Hyderabad"]},"createdAt":1772009598855,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nPosition Purpose\nThe Solutions Engineer – AWS Contact Center Practice will support pre-sales, solution development, and go-to-market initiatives within TTEC Digital’s AWS practice. This role focuses on designing scalable AWS contact center solutions, building customer-facing demonstrations, creating reusable technical assets, and enabling delivery teams with best practices and accelerators.\nLocation: Hyderabad, India\n\nKey Responsibilities\nSolution Development & Pre-Sales Support\nDevelop technical solutions and architecture diagrams for customer proposals and RFP responses.\nCreate detailed effort estimates and Scopes of Work (SOWs).\nTranslate business requirements into actionable technical delivery plans.\nSupport RFP/RFI responses with solution narratives and technical estimations.\nCollaborate with Solutions Architects to refine and validate designs.\nDemonstration & Proof-of-Concept Development\nBuild customer-facing demonstrations and POCs showcasing AWS contact center capabilities.\nCreate reusable demo environments and technical accelerators.\nDevelop reference architectures and implementation patterns for common use cases.\nEnablement & Documentation\nProduce technical documentation, solution guides, and best-practice materials.\nDevelop go-to-market collateral including solution briefs and white papers.\nMaintain internal knowledge base of AWS contact center integrations and patterns.\n\nTechnical Expertise\nHands-on experience with Amazon Connect.\nStrong knowledge of AWS services including AWS Lambda, Amazon Lex, S3, Amazon DynamoDB, and CloudFormation/CDK.\nExperience developing integrations within Amazon Connect.\nExperience with contact center platforms such as Genesys Cloud CX, Avaya, Cisco, or Five9.\nAbility to create architecture diagrams using Lucidchart, draw.io, or AWS Architecture icons.\nFamiliarity with Infrastructure as Code tools (Terraform, CloudFormation, CDK).\nKnowledge of AI/ML services such as Lex, Bedrock, Transcribe, and Comprehend.\n\nCompetency\nStrong technical writing skills (SOWs, RFP responses, proposals).\nCustomer-facing presentation and demo skills.\nAbility to influence solution strategy and collaborate cross-functionally.\nStrong analytical and solution design mindset.\nAbility to work independently while supporting multiple pre-sales engagements.\n\nTechnology Stack\nAWS Services: Amazon Connect, AWS Lambda, Amazon Lex, S3, Amazon DynamoDB, CloudFormation, CDK\nIaC Tools: Terraform, CloudFormation, CDK\nContact Center Platforms: Genesys Cloud CX, Avaya, Cisco, Five9\nAI/ML Services: Lex, Bedrock, Transcribe, Comprehend\nDiagramming Tools: Lucidchart, draw.io\n\nEducation, Experience and Certification\nRequired:\n7+ years of experience in technical pre-sales, solutions engineering, or contact center consulting.\nBachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).\nPreferred:\nAWS Certifications (Solutions Architect, Developer, or specialty certifications).\nExperience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics).\nExperience building enterprise-level demos and proof-of-concepts.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
The Solutions Engineer – AWS Contact Center Practice will support pre-sales, solution development, and go-to-market initiatives within TTEC Digital’s AWS practice. This role focuses on designing scalable AWS contact center solutions, building customer-facing demonstrations, creating reusable technical assets, and enabling delivery teams with best practices and accelerators.
Location: Hyderabad, India
Key Responsibilities
Solution Development & Pre-Sales Support
Develop technical solutions and architecture diagrams for customer proposals and RFP responses.
Create detailed effort estimates and Scopes of Work (SOWs).
Translate business requirements into actionable technical delivery plans.
Support RFP/RFI responses with solution narratives and technical estimations.
Collaborate with Solutions Architects to refine and validate designs.
Demonstration & Proof-of-Concept Development
Build customer-facing demonstrations and POCs showcasing AWS contact center capabilities.
Create reusable demo environments and technical accelerators.
Develop reference architectures and implementation patterns for common use cases.
Enablement & Documentation
Produce technical documentation, solution guides, and best-practice materials.
Develop go-to-market collateral including solution briefs and white papers.
Maintain internal knowledge base of AWS contact center integrations and patterns.
Technical Expertise
Hands-on experience with Amazon Connect.
Strong knowledge of AWS services including AWS Lambda, Amazon Lex, S3, Amazon DynamoDB, and CloudFormation/CDK.
Experience developing integrations within Amazon Connect.
Experience with contact center platforms such as Genesys Cloud CX, Avaya, Cisco, or Five9.
Ability to create architecture diagrams using Lucidchart,
draw.io, or AWS Architecture icons.
Familiarity with Infrastructure as Code tools (Terraform, CloudFormation, CDK).
Knowledge of AI/ML services such as Lex, Bedrock, Transcribe, and Comprehend.
Competency
Strong technical writing skills (SOWs, RFP responses, proposals).
Customer-facing presentation and demo skills.
Ability to influence solution strategy and collaborate cross-functionally.
Strong analytical and solution design mindset.
Ability to work independently while supporting multiple pre-sales engagements.
Technology Stack
AWS Services: Amazon Connect, AWS Lambda, Amazon Lex, S3, Amazon DynamoDB, CloudFormation, CDK
IaC Tools: Terraform, CloudFormation, CDK
Contact Center Platforms: Genesys Cloud CX, Avaya, Cisco, Five9
AI/ML Services: Lex, Bedrock, Transcribe, Comprehend
Diagramming Tools: Lucidchart,
draw.io
Education, Experience and Certification
Required:
7+ years of experience in technical pre-sales, solutions engineering, or contact center consulting.
Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
Preferred:
AWS Certifications (Solutions Architect, Developer, or specialty certifications).
Experience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics).
Experience building enterprise-level demos and proof-of-concepts.
","id":"92e718d9-532f-4b9a-9eac-d042f51ecbfb","lists":[],"text":"Principal Solution Architect - AWS","country":"IN","workplaceType":"onsite","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"Position Purpose
The Solutions Engineer – AWS Contact Center Practice will support pre-sales, solution development, and go-to-market initiatives within TTEC Digital’s AWS practice. This role focuses on designing scalable AWS contact center solutions, building customer-facing demonstrations, creating reusable technical assets, and enabling delivery teams with best practices and accelerators.
Location: Hyderabad, India
Key Responsibilities
Solution Development & Pre-Sales Support
Develop technical solutions and architecture diagrams for customer proposals and RFP responses.
Create detailed effort estimates and Scopes of Work (SOWs).
Translate business requirements into actionable technical delivery plans.
Support RFP/RFI responses with solution narratives and technical estimations.
Collaborate with Solutions Architects to refine and validate designs.
Demonstration & Proof-of-Concept Development
Build customer-facing demonstrations and POCs showcasing AWS contact center capabilities.
Create reusable demo environments and technical accelerators.
Develop reference architectures and implementation patterns for common use cases.
Enablement & Documentation
Produce technical documentation, solution guides, and best-practice materials.
Develop go-to-market collateral including solution briefs and white papers.
Maintain internal knowledge base of AWS contact center integrations and patterns.
Technical Expertise
Hands-on experience with Amazon Connect.
Strong knowledge of AWS services including AWS Lambda, Amazon Lex, S3, Amazon DynamoDB, and CloudFormation/CDK.
Experience developing integrations within Amazon Connect.
Experience with contact center platforms such as Genesys Cloud CX, Avaya, Cisco, or Five9.
Ability to create architecture diagrams using Lucidchart,
draw.io, or AWS Architecture icons.
Familiarity with Infrastructure as Code tools (Terraform, CloudFormation, CDK).
Knowledge of AI/ML services such as Lex, Bedrock, Transcribe, and Comprehend.
Competency
Strong technical writing skills (SOWs, RFP responses, proposals).
Customer-facing presentation and demo skills.
Ability to influence solution strategy and collaborate cross-functionally.
Strong analytical and solution design mindset.
Ability to work independently while supporting multiple pre-sales engagements.
Technology Stack
AWS Services: Amazon Connect, AWS Lambda, Amazon Lex, S3, Amazon DynamoDB, CloudFormation, CDK
IaC Tools: Terraform, CloudFormation, CDK
Contact Center Platforms: Genesys Cloud CX, Avaya, Cisco, Five9
AI/ML Services: Lex, Bedrock, Transcribe, Comprehend
Diagramming Tools: Lucidchart,
draw.io
Education, Experience and Certification
Required:
7+ years of experience in technical pre-sales, solutions engineering, or contact center consulting.
Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
Preferred:
AWS Certifications (Solutions Architect, Developer, or specialty certifications).
Experience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics).
Experience building enterprise-level demos and proof-of-concepts.
","descriptionBodyPlain":"Position Purpose\nThe Solutions Engineer – AWS Contact Center Practice will support pre-sales, solution development, and go-to-market initiatives within TTEC Digital’s AWS practice. This role focuses on designing scalable AWS contact center solutions, building customer-facing demonstrations, creating reusable technical assets, and enabling delivery teams with best practices and accelerators.\nLocation: Hyderabad, India\n\nKey Responsibilities\nSolution Development & Pre-Sales Support\nDevelop technical solutions and architecture diagrams for customer proposals and RFP responses.\nCreate detailed effort estimates and Scopes of Work (SOWs).\nTranslate business requirements into actionable technical delivery plans.\nSupport RFP/RFI responses with solution narratives and technical estimations.\nCollaborate with Solutions Architects to refine and validate designs.\nDemonstration & Proof-of-Concept Development\nBuild customer-facing demonstrations and POCs showcasing AWS contact center capabilities.\nCreate reusable demo environments and technical accelerators.\nDevelop reference architectures and implementation patterns for common use cases.\nEnablement & Documentation\nProduce technical documentation, solution guides, and best-practice materials.\nDevelop go-to-market collateral including solution briefs and white papers.\nMaintain internal knowledge base of AWS contact center integrations and patterns.\n\nTechnical Expertise\nHands-on experience with Amazon Connect.\nStrong knowledge of AWS services including AWS Lambda, Amazon Lex, S3, Amazon DynamoDB, and CloudFormation/CDK.\nExperience developing integrations within Amazon Connect.\nExperience with contact center platforms such as Genesys Cloud CX, Avaya, Cisco, or Five9.\nAbility to create architecture diagrams using Lucidchart, draw.io, or AWS Architecture icons.\nFamiliarity with Infrastructure as Code tools (Terraform, CloudFormation, CDK).\nKnowledge of AI/ML services such as Lex, Bedrock, Transcribe, and Comprehend.\n\nCompetency\nStrong technical writing skills (SOWs, RFP responses, proposals).\nCustomer-facing presentation and demo skills.\nAbility to influence solution strategy and collaborate cross-functionally.\nStrong analytical and solution design mindset.\nAbility to work independently while supporting multiple pre-sales engagements.\n\nTechnology Stack\nAWS Services: Amazon Connect, AWS Lambda, Amazon Lex, S3, Amazon DynamoDB, CloudFormation, CDK\nIaC Tools: Terraform, CloudFormation, CDK\nContact Center Platforms: Genesys Cloud CX, Avaya, Cisco, Five9\nAI/ML Services: Lex, Bedrock, Transcribe, Comprehend\nDiagramming Tools: Lucidchart, draw.io\n\nEducation, Experience and Certification\nRequired:\n7+ years of experience in technical pre-sales, solutions engineering, or contact center consulting.\nBachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).\nPreferred:\nAWS Certifications (Solutions Architect, Developer, or specialty certifications).\nExperience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics).\nExperience building enterprise-level demos and proof-of-concepts.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/92e718d9-532f-4b9a-9eac-d042f51ecbfb","applyUrl":"https://jobs.lever.co/ttecdigital/92e718d9-532f-4b9a-9eac-d042f51ecbfb/apply"},{"additionalPlain":"#LI-DD1\n\n\nThis position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels. \n \nBenefits available to eligible employees include the following: \n- Medical, dental, vision\n- tax-advantaged health care accounts\n- financial and income protection benefits\n- paid time off (PTO) and wellness time off.\n \nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.\n \n \nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-Remote\n","additional":"#LI-DD1
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
\n
\nBenefits available to eligible employees include the following:
\n- Medical, dental, vision
\n- tax-advantaged health care accounts
\n- financial and income protection benefits
\n- paid time off (PTO) and wellness time off.
\n
\nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
\n
\n
\nAbout Us
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
\n
\n#LI-Remote
","categories":{"commitment":"Full-Time","department":"Zoom","location":"Austin, TX","team":"Delivery","allLocations":["Austin, TX"]},"createdAt":1771948225583,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nTTEC Digital is seeking a Principal Technical Project Manager to join our TTEC Digital Solutions team. This is a remote opportunity with some client site travel requirements. \n \nAs part of our Project Management team supporting our NICE CXone Practice, you will provide program and project management services for the design, deployment, and delivery support of our services and solutions in a client-facing environment. \n \nWhy choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! \n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is seeking a Principal Technical Project Manager to join our TTEC Digital Solutions team. This is a remote opportunity with some client site travel requirements.
\n
\nAs part of our Project Management team supporting our NICE CXone Practice, you will provide program and project management services for the design, deployment, and delivery support of our services and solutions in a client-facing environment.
\n
\nWhy choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!
","id":"acfd565c-7367-45aa-8683-f6a5f62d7e4a","lists":[{"text":"What You'll Be Doing","content":"\nManage the overall delivery relationship with assigned program / project clients.\nFrequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status.\nLead overall implementation of large enterprise projects and small programs, with team sizes varying from 3 to 10 people (TTEC Digital staff, contractors, client resources and vendors).\nSet up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes.\nDeliver weekly status reports, either developed directly or in concert with project managers working in the program, and providing project progress and issues to client stakeholders, delivery management and account team.\nEnsure client stakeholder alignment and drive overall program customer satisfaction.\nDevelop and deliver financial reporting dashboards providing project financial status to client stakeholders.\nIdentify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions.\nReview project invoices for accuracy.\nWork with project staff to develop work plans and assign duties, responsibilities to ensure the specified project objectives are met. \nDeliver high-quality software on time.\nAttend meetings and training as required.\nWork with system analysis and project management for the successful completion of a project.\n"},{"text":"What You'll Bring to the Role","content":"\nExperience delivering transformation projects.\nExperience leading Zoom Contact Center as a Service (CCaaS) implementation projects is required.\nDeep knowledge in at least one of these technologies: Zoom, NICE CXone, Genesys Cloud, Five9, Amazon Connect\n5+ years Project/Program Management experience within a consulting environment.\nExperience leading large enterprise client projects with $20,000 - $1,000,000 in consulting services, including executive level sponsorship, and reporting requirements.\nExperience managing projects following multiple implementation methodologies, including Waterfall, Agile/Scrum and hybrid.\nExperience leading a program with multiple projects and workstreams.\nSuperb written and verbal communication and listening skills.\nExcellent organizational and planning skills.\nAbility to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners.\nPMP or other Project Management Certification strongly preferred\nAbility to travel up to 30%\n"}],"salaryRange":{"min":140000,"max":165000,"currency":"USD","interval":"per-year-salary"},"text":"Principal Technical Project Manager","country":"US","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"TTEC Digital is seeking a Principal Technical Project Manager to join our TTEC Digital Solutions team. This is a remote opportunity with some client site travel requirements.
\n
\nAs part of our Project Management team supporting our NICE CXone Practice, you will provide program and project management services for the design, deployment, and delivery support of our services and solutions in a client-facing environment.
\n
\nWhy choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!
","descriptionBodyPlain":"TTEC Digital is seeking a Principal Technical Project Manager to join our TTEC Digital Solutions team. This is a remote opportunity with some client site travel requirements. \n \nAs part of our Project Management team supporting our NICE CXone Practice, you will provide program and project management services for the design, deployment, and delivery support of our services and solutions in a client-facing environment. \n \nWhy choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! \n","hostedUrl":"https://jobs.lever.co/ttecdigital/acfd565c-7367-45aa-8683-f6a5f62d7e4a","applyUrl":"https://jobs.lever.co/ttecdigital/acfd565c-7367-45aa-8683-f6a5f62d7e4a/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"AWS","location":"London, England","team":"Delivery","allLocations":["London, England"]},"createdAt":1773344678197,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nTTEC Digital seeks a Principal Architect, Technology Consulting to join our team. This is a remote role based in Australia. \n \nThe TTEC Digital AWS Partner Practice, comprising over 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and has delivered over 500 AWS customer launches, which have improved the customer experience (CX) for more than 3.5 million conversations to date.\n \nAs the backbone of our delivery teams, our Principal Consultants, Software Architecture, working remotely in Australia, build and deploy our AWS Practice’s designed solution for our clients. AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are experiencing.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a Principal Architect, Technology Consulting to join our team. This is a remote role based in Australia.
\n
\nThe TTEC Digital AWS Partner Practice, comprising over 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and has delivered over 500 AWS customer launches, which have improved the customer experience (CX) for more than 3.5 million conversations to date.
\n
\nAs the backbone of our delivery teams, our Principal Consultants, Software Architecture, working remotely in Australia, build and deploy our AWS Practice’s designed solution for our clients. AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are experiencing.
","id":"0f216608-4aa5-4864-a3d8-d2fa16cb5153","lists":[{"text":"What You Will Be Doing:","content":"\nMorning meetings with the internal team and clients\nRequirements analysis and design conversations when you have a new project starting.\nWorking on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc.\nLearning best practices used in the NodeJS, JavaScript/TypeScript, and Python communities\nWorking with your mentor/team lead to further knowledge of AWS Services, tools, or even new languages to address project needs.\nYou need to be ready to learn quickly!\n"},{"text":"What You Will Bring:","content":"\nAdvanced knowledge of AWS services and cloud architecture\n5+ years’ development experience with 3+ years of that development experience with a focus on Node.JS/TypeScript working with AWS services\nAdvanced understanding of the way the web works\nFunctional understanding of agile methodologies such as Scrum\nAbility to accept constructive feedback\nDesire to assist other team members.\nThe ideal candidate seeks to understand before prescribing a solution.\nA love for technology and the latest and greatest in development best practices, especially the latest services from AWS\nWillingness to stand up for your convictions and yet commit to the team’s decision \n"}],"text":"Principle Architect, Technology Consulting","country":"GB","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"TTEC Digital seeks a Principal Architect, Technology Consulting to join our team. This is a remote role based in Australia.
\n
\nThe TTEC Digital AWS Partner Practice, comprising over 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and has delivered over 500 AWS customer launches, which have improved the customer experience (CX) for more than 3.5 million conversations to date.
\n
\nAs the backbone of our delivery teams, our Principal Consultants, Software Architecture, working remotely in Australia, build and deploy our AWS Practice’s designed solution for our clients. AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are experiencing.
","descriptionBodyPlain":"TTEC Digital seeks a Principal Architect, Technology Consulting to join our team. This is a remote role based in Australia. \n \nThe TTEC Digital AWS Partner Practice, comprising over 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and has delivered over 500 AWS customer launches, which have improved the customer experience (CX) for more than 3.5 million conversations to date.\n \nAs the backbone of our delivery teams, our Principal Consultants, Software Architecture, working remotely in Australia, build and deploy our AWS Practice’s designed solution for our clients. AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are experiencing.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/0f216608-4aa5-4864-a3d8-d2fa16cb5153","applyUrl":"https://jobs.lever.co/ttecdigital/0f216608-4aa5-4864-a3d8-d2fa16cb5153/apply"},{"additionalPlain":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n","additional":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
","categories":{"commitment":"Full-Time","department":"Genesys","location":"Hyderabad","team":"Delivery","allLocations":["Hyderabad"]},"createdAt":1772014872984,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nPosition Purpose\nTTEC Digital is seeking an experienced and enthusiastic Senior Developer specializing in Genesys Cloud CX (formerly PureCloud) and related Contact Center solutions.\nIn this role, you will function as a core member of the Development team across all phases of the project lifecycle including Design, Build, Deploy, and Support. You will develop web and Windows services, APIs, and applications integrating with CRM systems, databases, and third-party platforms.\n\nKey Accountabilities\n• Translate business and technical requirements into scalable application solutions\n • Collaborate with Project Managers and clients to define and refine application requirements\n • Design and develop integrations between Genesys Cloud and backend CRM/database systems\n • Develop and maintain core PureCloud handlers and integrations\n • Conduct unit, functional, and integration testing for stability and reliability\n • Deploy and implement applications in client environments\n • Maintain and support existing applications, troubleshoot issues, and implement enhancements\n • Monitor system errors and participate in on-call rotations\n • Handle TAC/Engineering escalations as required\n • Update customer environments based on configuration changes\n • Ensure project delivery within scope, budget, and timelines\n • Provide technical mentoring to CCaaS developers and QA analysts\n • Participate in technical interviews and hiring recommendations\n • Accurately forecast utilization and consulting revenue\n • Lead ongoing technical training and skill development initiatives\n • Demonstrate professionalism while representing the organization to clients and vendors\n\nTechnical Expertise\n• Deep expertise in Genesys Cloud CX (PureCloud) development\n • Experience with Genesys Engage / Cloud / Multi-Cloud platforms\n • Strong understanding of Contact Center domain and CCaaS architectures\n • Application architecture and system integration expertise\n • Strong troubleshooting and escalation handling skills\n • Experience integrating CRM systems, databases, and third-party APIs\n • Knowledge of system hardware/software troubleshooting\n\nCompetency\nPersonal\n• Strong interpersonal and communication skills\n • High energy, integrity, and ownership mindset\n • Strong problem-solving and prioritization ability\n • Self-motivated and results-driven\nLeadership\n• Ability to lead and mentor a team of developers and QA engineers\n • Gain credibility with customers and stakeholders\n • Provide guidance on complex and sensitive assignments\n • Lead by example\nOperations\n• Ability to manage multiple projects simultaneously\n • Deliver high-quality output within timelines and budgets\n • Strong customer-focused mindset\n • Ability to forecast and manage utilization effectively\nTechnical Communication\n• Ability to clearly communicate complex technical concepts\n • Proficient with Microsoft Visio and Office tools\n\nTechnology Stack\nGenesys Engage / Genesys Cloud / Multi-Cloud platforms – Primary\nXML, SOAP, REST, JavaScript, JSON, HTML – Primary\nContact Center Domain Knowledge – Primary\nMicrosoft Development Platform – Desired\n.NET Framework 4.5 & Above – Desired\nSQL Database Management – Desired\n\nEducation, Experience and Certification\n• Bachelor’s degree in Computer Science, Business, or related field\n • 3+ years of relevant experience as a software developer (5+ preferred for Senior level positioning)\n • Strong experience with .NET Framework\n • Professional experience with integration services (XML, SOAP, REST, TCP/IP, JavaScript, JSON, HTML)\n • Deep understanding of application architecture and data modeling\n • Proven hands-on experience with Genesys Cloud (PureCloud) development platform\n • Optimistic, energetic, and self-driven work approach\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
TTEC Digital is seeking an experienced and enthusiastic Senior Developer specializing in Genesys Cloud CX (formerly PureCloud) and related Contact Center solutions.
In this role, you will function as a core member of the Development team across all phases of the project lifecycle including Design, Build, Deploy, and Support. You will develop web and Windows services, APIs, and applications integrating with CRM systems, databases, and third-party platforms.
Key Accountabilities
• Translate business and technical requirements into scalable application solutions
• Collaborate with Project Managers and clients to define and refine application requirements
• Design and develop integrations between Genesys Cloud and backend CRM/database systems
• Develop and maintain core PureCloud handlers and integrations
• Conduct unit, functional, and integration testing for stability and reliability
• Deploy and implement applications in client environments
• Maintain and support existing applications, troubleshoot issues, and implement enhancements
• Monitor system errors and participate in on-call rotations
• Handle TAC/Engineering escalations as required
• Update customer environments based on configuration changes
• Ensure project delivery within scope, budget, and timelines
• Provide technical mentoring to CCaaS developers and QA analysts
• Participate in technical interviews and hiring recommendations
• Accurately forecast utilization and consulting revenue
• Lead ongoing technical training and skill development initiatives
• Demonstrate professionalism while representing the organization to clients and vendors
Technical Expertise
• Deep expertise in Genesys Cloud CX (PureCloud) development
• Experience with Genesys Engage / Cloud / Multi-Cloud platforms
• Strong understanding of Contact Center domain and CCaaS architectures
• Application architecture and system integration expertise
• Strong troubleshooting and escalation handling skills
• Experience integrating CRM systems, databases, and third-party APIs
• Knowledge of system hardware/software troubleshooting
Competency
Personal
• Strong interpersonal and communication skills
• High energy, integrity, and ownership mindset
• Strong problem-solving and prioritization ability
• Self-motivated and results-driven
Leadership
• Ability to lead and mentor a team of developers and QA engineers
• Gain credibility with customers and stakeholders
• Provide guidance on complex and sensitive assignments
• Lead by example
Operations
• Ability to manage multiple projects simultaneously
• Deliver high-quality output within timelines and budgets
• Strong customer-focused mindset
• Ability to forecast and manage utilization effectively
Technical Communication
• Ability to clearly communicate complex technical concepts
• Proficient with Microsoft Visio and Office tools
Technology Stack
Genesys Engage / Genesys Cloud / Multi-Cloud platforms – Primary
XML, SOAP, REST, JavaScript, JSON, HTML – Primary
Contact Center Domain Knowledge – Primary
Microsoft Development Platform – Desired
.NET Framework 4.5 & Above – Desired
SQL Database Management – Desired
Education, Experience and Certification
• Bachelor’s degree in Computer Science, Business, or related field
• 3+ years of relevant experience as a software developer (5+ preferred for Senior level positioning)
• Strong experience with .NET Framework
• Professional experience with integration services (XML, SOAP, REST, TCP/IP, JavaScript, JSON, HTML)
• Deep understanding of application architecture and data modeling
• Proven hands-on experience with Genesys Cloud (PureCloud) development platform
• Optimistic, energetic, and self-driven work approach
","id":"fe068873-979f-443b-8c90-877eed99e198","lists":[],"text":"Principle Genesys Cloud CX Developer","country":"IN","workplaceType":"onsite","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"Position Purpose
TTEC Digital is seeking an experienced and enthusiastic Senior Developer specializing in Genesys Cloud CX (formerly PureCloud) and related Contact Center solutions.
In this role, you will function as a core member of the Development team across all phases of the project lifecycle including Design, Build, Deploy, and Support. You will develop web and Windows services, APIs, and applications integrating with CRM systems, databases, and third-party platforms.
Key Accountabilities
• Translate business and technical requirements into scalable application solutions
• Collaborate with Project Managers and clients to define and refine application requirements
• Design and develop integrations between Genesys Cloud and backend CRM/database systems
• Develop and maintain core PureCloud handlers and integrations
• Conduct unit, functional, and integration testing for stability and reliability
• Deploy and implement applications in client environments
• Maintain and support existing applications, troubleshoot issues, and implement enhancements
• Monitor system errors and participate in on-call rotations
• Handle TAC/Engineering escalations as required
• Update customer environments based on configuration changes
• Ensure project delivery within scope, budget, and timelines
• Provide technical mentoring to CCaaS developers and QA analysts
• Participate in technical interviews and hiring recommendations
• Accurately forecast utilization and consulting revenue
• Lead ongoing technical training and skill development initiatives
• Demonstrate professionalism while representing the organization to clients and vendors
Technical Expertise
• Deep expertise in Genesys Cloud CX (PureCloud) development
• Experience with Genesys Engage / Cloud / Multi-Cloud platforms
• Strong understanding of Contact Center domain and CCaaS architectures
• Application architecture and system integration expertise
• Strong troubleshooting and escalation handling skills
• Experience integrating CRM systems, databases, and third-party APIs
• Knowledge of system hardware/software troubleshooting
Competency
Personal
• Strong interpersonal and communication skills
• High energy, integrity, and ownership mindset
• Strong problem-solving and prioritization ability
• Self-motivated and results-driven
Leadership
• Ability to lead and mentor a team of developers and QA engineers
• Gain credibility with customers and stakeholders
• Provide guidance on complex and sensitive assignments
• Lead by example
Operations
• Ability to manage multiple projects simultaneously
• Deliver high-quality output within timelines and budgets
• Strong customer-focused mindset
• Ability to forecast and manage utilization effectively
Technical Communication
• Ability to clearly communicate complex technical concepts
• Proficient with Microsoft Visio and Office tools
Technology Stack
Genesys Engage / Genesys Cloud / Multi-Cloud platforms – Primary
XML, SOAP, REST, JavaScript, JSON, HTML – Primary
Contact Center Domain Knowledge – Primary
Microsoft Development Platform – Desired
.NET Framework 4.5 & Above – Desired
SQL Database Management – Desired
Education, Experience and Certification
• Bachelor’s degree in Computer Science, Business, or related field
• 3+ years of relevant experience as a software developer (5+ preferred for Senior level positioning)
• Strong experience with .NET Framework
• Professional experience with integration services (XML, SOAP, REST, TCP/IP, JavaScript, JSON, HTML)
• Deep understanding of application architecture and data modeling
• Proven hands-on experience with Genesys Cloud (PureCloud) development platform
• Optimistic, energetic, and self-driven work approach
","descriptionBodyPlain":"Position Purpose\nTTEC Digital is seeking an experienced and enthusiastic Senior Developer specializing in Genesys Cloud CX (formerly PureCloud) and related Contact Center solutions.\nIn this role, you will function as a core member of the Development team across all phases of the project lifecycle including Design, Build, Deploy, and Support. You will develop web and Windows services, APIs, and applications integrating with CRM systems, databases, and third-party platforms.\n\nKey Accountabilities\n• Translate business and technical requirements into scalable application solutions\n • Collaborate with Project Managers and clients to define and refine application requirements\n • Design and develop integrations between Genesys Cloud and backend CRM/database systems\n • Develop and maintain core PureCloud handlers and integrations\n • Conduct unit, functional, and integration testing for stability and reliability\n • Deploy and implement applications in client environments\n • Maintain and support existing applications, troubleshoot issues, and implement enhancements\n • Monitor system errors and participate in on-call rotations\n • Handle TAC/Engineering escalations as required\n • Update customer environments based on configuration changes\n • Ensure project delivery within scope, budget, and timelines\n • Provide technical mentoring to CCaaS developers and QA analysts\n • Participate in technical interviews and hiring recommendations\n • Accurately forecast utilization and consulting revenue\n • Lead ongoing technical training and skill development initiatives\n • Demonstrate professionalism while representing the organization to clients and vendors\n\nTechnical Expertise\n• Deep expertise in Genesys Cloud CX (PureCloud) development\n • Experience with Genesys Engage / Cloud / Multi-Cloud platforms\n • Strong understanding of Contact Center domain and CCaaS architectures\n • Application architecture and system integration expertise\n • Strong troubleshooting and escalation handling skills\n • Experience integrating CRM systems, databases, and third-party APIs\n • Knowledge of system hardware/software troubleshooting\n\nCompetency\nPersonal\n• Strong interpersonal and communication skills\n • High energy, integrity, and ownership mindset\n • Strong problem-solving and prioritization ability\n • Self-motivated and results-driven\nLeadership\n• Ability to lead and mentor a team of developers and QA engineers\n • Gain credibility with customers and stakeholders\n • Provide guidance on complex and sensitive assignments\n • Lead by example\nOperations\n• Ability to manage multiple projects simultaneously\n • Deliver high-quality output within timelines and budgets\n • Strong customer-focused mindset\n • Ability to forecast and manage utilization effectively\nTechnical Communication\n• Ability to clearly communicate complex technical concepts\n • Proficient with Microsoft Visio and Office tools\n\nTechnology Stack\nGenesys Engage / Genesys Cloud / Multi-Cloud platforms – Primary\nXML, SOAP, REST, JavaScript, JSON, HTML – Primary\nContact Center Domain Knowledge – Primary\nMicrosoft Development Platform – Desired\n.NET Framework 4.5 & Above – Desired\nSQL Database Management – Desired\n\nEducation, Experience and Certification\n• Bachelor’s degree in Computer Science, Business, or related field\n • 3+ years of relevant experience as a software developer (5+ preferred for Senior level positioning)\n • Strong experience with .NET Framework\n • Professional experience with integration services (XML, SOAP, REST, TCP/IP, JavaScript, JSON, HTML)\n • Deep understanding of application architecture and data modeling\n • Proven hands-on experience with Genesys Cloud (PureCloud) development platform\n • Optimistic, energetic, and self-driven work approach\n","hostedUrl":"https://jobs.lever.co/ttecdigital/fe068873-979f-443b-8c90-877eed99e198","applyUrl":"https://jobs.lever.co/ttecdigital/fe068873-979f-443b-8c90-877eed99e198/apply"},{"additionalPlain":"#LI-BN1\n#LI-Remote\n","additional":"#LI-BN1
#LI-Remote
","categories":{"commitment":"Full-Time","department":"NICE","location":"Bogota","team":"Delivery","allLocations":["Bogota"]},"createdAt":1770390445995,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nThe NICE CXone Professional Services Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.\n\n\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The NICE CXone Professional Services Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
","id":"139b9bda-5ad6-47d4-823e-24edffe05493","lists":[{"text":"What You'll Be Doing","content":"Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. Exercises wide latitude in determining objectives and approaches to engagements.Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements.Works on issues that impact design/selling success, future concepts, and product offerings. Ability to mentor Software EngineersWork as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NETDesign and present projects to improve current process and overall platform.Code and test projects.Deliver high-quality software on time.Attend meetings and training as required.Work with system analysis and project management for the successful completion of a project.
"},{"text":"What You Bring to the Role","content":"Bachelor’s degree in computer science, IT, or engineering preferred.5 or more years’ experience in NICE CXone and UC environments.3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.Experience with enterprise level CCaaS architecture for complex business needs.Network infrastructure experience.Experience creating and presenting to executive level stakeholders (technical and non-technical). Team PlayerDesire to work in a fast-paced environment.Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.Existing knowledge and/or industry certifications for NICE CXone and process automation technologiesContact Center as a Service (CCaaS) software management and domain experience.NICE CXone and CXone Studio Experience1-3 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)Ability to work US daytime hours"}],"text":"Professional Services, Senior Engineer - NiCE CXone","country":"CO","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"The NICE CXone Professional Services Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
","descriptionBodyPlain":"The NICE CXone Professional Services Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.\n\n\n","hostedUrl":"https://jobs.lever.co/ttecdigital/139b9bda-5ad6-47d4-823e-24edffe05493","applyUrl":"https://jobs.lever.co/ttecdigital/139b9bda-5ad6-47d4-823e-24edffe05493/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"Sales & Marketing","location":"London, England","team":"Sales","allLocations":["London, England"]},"createdAt":1737658236163,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nSales Executive, Microsoft, UK&I - Digital CX\n \nAt TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n \nThe Team:\nThe TTEC Digital Microsoft Partner Practice is a growing team of 330 experts globally. They have earned Partner of the Year and Eagle awards, hold the latest certifications in Azure AI, Power Platform, and Microsoft Business Applications, and enjoy being a Microsoft AI and Business Apps Inner Circle member. This team delivers technically innovative solutions that enable TTEC Digital clients to deliver an outstanding customer experience (CX).\n \nThe Opportunity:\nThere has never been a better time to join a sales organization. While the Customer Experience (CX) market continues to grow globally, TTEC Digital has been carefully acquiring leading hyper-scaler specific systems integrators, to create a set of best in class practices under the TTEC Digital framework.\nWe have built a branded a differentiated delivery model to now support much larger, multi-practice, enterprise solutions for our clients. With over 40 years of experience, we are driving results to new heights.\nSome of the best tools in your new sales resource kit includes:\n- sandcastlecx: our pre-sales environment for high value clients that enables specific use case building and testing.\n- cxedge: our practice delivery methodology for all TTEC Digital clients which creates the fluid multi-practice solution architecture.\n- surround cx: our managed services offering providing for offerings of -cx success plans, cx platform monitoring - cx platform hosting cx innovation services.\n \nAs we expand across EMEA we are building a strong employee centric culture supported by proven leadership team and talented employees who are ready to engage existing and new clients who are hungry for our transformational CX solutions. \n \nThe Role:\nThe Sales Director is responsible for generating business revenue through new clients and expanding existing business. You will collaborate with Business Development Associates to identify strategic targets and generate opportunities. You will also build and manages corporate partner relationships with Microsoft which will drive revenue and mutual value.\n \nKey Accountabilities\n· Create joint target account strategies and marketing activities that result in new business.\n· Develop strong relationships with Microsoft Leadership and Sales Representatives.\n· Research, mine social media and identify strategic sales opportunities.\n· Conduct opportunity assessments of clients and proactively develop account plans.\n· Work collaboratively to build presentations that promote our unique selling points to prospects.\n· Develop SOWs and RFPs that meet our established margin requirements.\n· Integrate client, prospect and partner feedback to expand our offerings within our account.\n· Maximize account value by widening our offerings within existing accounts.\n· Present proposals to client decision makers for renewal and new business.\n· Collaborate with your PMO and Practice to ensure clients realize a successful implementation.\n· Partner with Client Account Managers to ensure a high degree of client satisfaction.\n \nCompetencies\n· Strong interpersonal skills, integrity and honesty to support what is best for the client.\n· Have a positive disposition with a result oriented, problem solving mindset.\n· Be able to gain credibility in order to provide leadership to clients and your sales team.\n· Understand and communicate technical concepts across all levels of an organization.\n· Assess customer challenges and pain points.\n· Develop consultative selling relationships with customers and partners.\n· Demonstrate negotiation skills to overcome objections.\n· Work independently and as part of a team to achieve desired outcome.\n \nEducation and Experience \n· Bachelor’s degree in Computer Science, MIS, or relative field experience.\n· Certification in CX related Microsoft disciplines or possess the knowledge to become certified.\n· Experience working directly with Microsoft to support client conversations.\n· 5 years or more experience working with relevant Microsoft technologies in a sales environment.\n· At least 3 years of experience leading bid and deal teams.\n· Have 3 years of experience partnering with Microsoft across multiple commercial teams.\n \n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Sales Executive, Microsoft, UK&I - Digital CX
\n
\nAt TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
\n
\nThe Team:
\nThe TTEC Digital Microsoft Partner Practice is a growing team of 330 experts globally. They have earned Partner of the Year and Eagle awards, hold the latest certifications in Azure AI, Power Platform, and Microsoft Business Applications, and enjoy being a Microsoft AI and Business Apps Inner Circle member. This team delivers technically innovative solutions that enable TTEC Digital clients to deliver an outstanding customer experience (CX).
\n
\nThe Opportunity:
\nThere has never been a better time to join a sales organization. While the Customer Experience (CX) market continues to grow globally, TTEC Digital has been carefully acquiring leading hyper-scaler specific systems integrators, to create a set of best in class practices under the TTEC Digital framework.
\nWe have built a branded a differentiated delivery model to now support much larger, multi-practice, enterprise solutions for our clients. With over 40 years of experience, we are driving results to new heights.
\nSome of the best tools in your new sales resource kit includes:
\n- sandcastlecx: our pre-sales environment for high value clients that enables specific use case building and testing.
\n- cxedge: our practice delivery methodology for all TTEC Digital clients which creates the fluid multi-practice solution architecture.
\n- surround cx: our managed services offering providing for offerings of -cx success plans, cx platform monitoring - cx platform hosting cx innovation services.
\n
\nAs we expand across EMEA we are building a strong employee centric culture supported by proven leadership team and talented employees who are ready to engage existing and new clients who are hungry for our transformational CX solutions.
\n
\nThe Role:
\nThe Sales Director is responsible for generating business revenue through new clients and expanding existing business. You will collaborate with Business Development Associates to identify strategic targets and generate opportunities. You will also build and manages corporate partner relationships with Microsoft which will drive revenue and mutual value.
\n
\nKey Accountabilities
\n· Create joint target account strategies and marketing activities that result in new business.
\n· Develop strong relationships with Microsoft Leadership and Sales Representatives.
\n· Research, mine social media and identify strategic sales opportunities.
\n· Conduct opportunity assessments of clients and proactively develop account plans.
\n· Work collaboratively to build presentations that promote our unique selling points to prospects.
\n· Develop SOWs and RFPs that meet our established margin requirements.
\n· Integrate client, prospect and partner feedback to expand our offerings within our account.
\n· Maximize account value by widening our offerings within existing accounts.
\n· Present proposals to client decision makers for renewal and new business.
\n· Collaborate with your PMO and Practice to ensure clients realize a successful implementation.
\n· Partner with Client Account Managers to ensure a high degree of client satisfaction.
\n
\nCompetencies
\n· Strong interpersonal skills, integrity and honesty to support what is best for the client.
\n· Have a positive disposition with a result oriented, problem solving mindset.
\n· Be able to gain credibility in order to provide leadership to clients and your sales team.
\n· Understand and communicate technical concepts across all levels of an organization.
\n· Assess customer challenges and pain points.
\n· Develop consultative selling relationships with customers and partners.
\n· Demonstrate negotiation skills to overcome objections.
\n· Work independently and as part of a team to achieve desired outcome.
\n
\nEducation and Experience
\n· Bachelor’s degree in Computer Science, MIS, or relative field experience.
\n· Certification in CX related Microsoft disciplines or possess the knowledge to become certified.
\n· Experience working directly with Microsoft to support client conversations.
\n· 5 years or more experience working with relevant Microsoft technologies in a sales environment.
\n· At least 3 years of experience leading bid and deal teams.
\n· Have 3 years of experience partnering with Microsoft across multiple commercial teams.
\n
","id":"23672b0d-1c0e-4c74-8db1-4c55a05d119e","lists":[],"salaryRange":{"min":1600000,"max":1800000,"interval":"per-year-salary","currency":"USD"},"salaryDescription":"This position also is eligible to participate in a sales incentive plan.
","salaryDescriptionPlain":"This position also is eligible to participate in a sales incentive plan.\n","text":"Sales Executive - UKI: Microsoft Business Applications","country":"GB","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"Sales Executive, Microsoft, UK&I - Digital CX
\n
\nAt TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
\n
\nThe Team:
\nThe TTEC Digital Microsoft Partner Practice is a growing team of 330 experts globally. They have earned Partner of the Year and Eagle awards, hold the latest certifications in Azure AI, Power Platform, and Microsoft Business Applications, and enjoy being a Microsoft AI and Business Apps Inner Circle member. This team delivers technically innovative solutions that enable TTEC Digital clients to deliver an outstanding customer experience (CX).
\n
\nThe Opportunity:
\nThere has never been a better time to join a sales organization. While the Customer Experience (CX) market continues to grow globally, TTEC Digital has been carefully acquiring leading hyper-scaler specific systems integrators, to create a set of best in class practices under the TTEC Digital framework.
\nWe have built a branded a differentiated delivery model to now support much larger, multi-practice, enterprise solutions for our clients. With over 40 years of experience, we are driving results to new heights.
\nSome of the best tools in your new sales resource kit includes:
\n- sandcastlecx: our pre-sales environment for high value clients that enables specific use case building and testing.
\n- cxedge: our practice delivery methodology for all TTEC Digital clients which creates the fluid multi-practice solution architecture.
\n- surround cx: our managed services offering providing for offerings of -cx success plans, cx platform monitoring - cx platform hosting cx innovation services.
\n
\nAs we expand across EMEA we are building a strong employee centric culture supported by proven leadership team and talented employees who are ready to engage existing and new clients who are hungry for our transformational CX solutions.
\n
\nThe Role:
\nThe Sales Director is responsible for generating business revenue through new clients and expanding existing business. You will collaborate with Business Development Associates to identify strategic targets and generate opportunities. You will also build and manages corporate partner relationships with Microsoft which will drive revenue and mutual value.
\n
\nKey Accountabilities
\n· Create joint target account strategies and marketing activities that result in new business.
\n· Develop strong relationships with Microsoft Leadership and Sales Representatives.
\n· Research, mine social media and identify strategic sales opportunities.
\n· Conduct opportunity assessments of clients and proactively develop account plans.
\n· Work collaboratively to build presentations that promote our unique selling points to prospects.
\n· Develop SOWs and RFPs that meet our established margin requirements.
\n· Integrate client, prospect and partner feedback to expand our offerings within our account.
\n· Maximize account value by widening our offerings within existing accounts.
\n· Present proposals to client decision makers for renewal and new business.
\n· Collaborate with your PMO and Practice to ensure clients realize a successful implementation.
\n· Partner with Client Account Managers to ensure a high degree of client satisfaction.
\n
\nCompetencies
\n· Strong interpersonal skills, integrity and honesty to support what is best for the client.
\n· Have a positive disposition with a result oriented, problem solving mindset.
\n· Be able to gain credibility in order to provide leadership to clients and your sales team.
\n· Understand and communicate technical concepts across all levels of an organization.
\n· Assess customer challenges and pain points.
\n· Develop consultative selling relationships with customers and partners.
\n· Demonstrate negotiation skills to overcome objections.
\n· Work independently and as part of a team to achieve desired outcome.
\n
\nEducation and Experience
\n· Bachelor’s degree in Computer Science, MIS, or relative field experience.
\n· Certification in CX related Microsoft disciplines or possess the knowledge to become certified.
\n· Experience working directly with Microsoft to support client conversations.
\n· 5 years or more experience working with relevant Microsoft technologies in a sales environment.
\n· At least 3 years of experience leading bid and deal teams.
\n· Have 3 years of experience partnering with Microsoft across multiple commercial teams.
\n
","descriptionBodyPlain":"Sales Executive, Microsoft, UK&I - Digital CX\n \nAt TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n \nThe Team:\nThe TTEC Digital Microsoft Partner Practice is a growing team of 330 experts globally. They have earned Partner of the Year and Eagle awards, hold the latest certifications in Azure AI, Power Platform, and Microsoft Business Applications, and enjoy being a Microsoft AI and Business Apps Inner Circle member. This team delivers technically innovative solutions that enable TTEC Digital clients to deliver an outstanding customer experience (CX).\n \nThe Opportunity:\nThere has never been a better time to join a sales organization. While the Customer Experience (CX) market continues to grow globally, TTEC Digital has been carefully acquiring leading hyper-scaler specific systems integrators, to create a set of best in class practices under the TTEC Digital framework.\nWe have built a branded a differentiated delivery model to now support much larger, multi-practice, enterprise solutions for our clients. With over 40 years of experience, we are driving results to new heights.\nSome of the best tools in your new sales resource kit includes:\n- sandcastlecx: our pre-sales environment for high value clients that enables specific use case building and testing.\n- cxedge: our practice delivery methodology for all TTEC Digital clients which creates the fluid multi-practice solution architecture.\n- surround cx: our managed services offering providing for offerings of -cx success plans, cx platform monitoring - cx platform hosting cx innovation services.\n \nAs we expand across EMEA we are building a strong employee centric culture supported by proven leadership team and talented employees who are ready to engage existing and new clients who are hungry for our transformational CX solutions. \n \nThe Role:\nThe Sales Director is responsible for generating business revenue through new clients and expanding existing business. You will collaborate with Business Development Associates to identify strategic targets and generate opportunities. You will also build and manages corporate partner relationships with Microsoft which will drive revenue and mutual value.\n \nKey Accountabilities\n· Create joint target account strategies and marketing activities that result in new business.\n· Develop strong relationships with Microsoft Leadership and Sales Representatives.\n· Research, mine social media and identify strategic sales opportunities.\n· Conduct opportunity assessments of clients and proactively develop account plans.\n· Work collaboratively to build presentations that promote our unique selling points to prospects.\n· Develop SOWs and RFPs that meet our established margin requirements.\n· Integrate client, prospect and partner feedback to expand our offerings within our account.\n· Maximize account value by widening our offerings within existing accounts.\n· Present proposals to client decision makers for renewal and new business.\n· Collaborate with your PMO and Practice to ensure clients realize a successful implementation.\n· Partner with Client Account Managers to ensure a high degree of client satisfaction.\n \nCompetencies\n· Strong interpersonal skills, integrity and honesty to support what is best for the client.\n· Have a positive disposition with a result oriented, problem solving mindset.\n· Be able to gain credibility in order to provide leadership to clients and your sales team.\n· Understand and communicate technical concepts across all levels of an organization.\n· Assess customer challenges and pain points.\n· Develop consultative selling relationships with customers and partners.\n· Demonstrate negotiation skills to overcome objections.\n· Work independently and as part of a team to achieve desired outcome.\n \nEducation and Experience \n· Bachelor’s degree in Computer Science, MIS, or relative field experience.\n· Certification in CX related Microsoft disciplines or possess the knowledge to become certified.\n· Experience working directly with Microsoft to support client conversations.\n· 5 years or more experience working with relevant Microsoft technologies in a sales environment.\n· At least 3 years of experience leading bid and deal teams.\n· Have 3 years of experience partnering with Microsoft across multiple commercial teams.\n \n","hostedUrl":"https://jobs.lever.co/ttecdigital/23672b0d-1c0e-4c74-8db1-4c55a05d119e","applyUrl":"https://jobs.lever.co/ttecdigital/23672b0d-1c0e-4c74-8db1-4c55a05d119e/apply"},{"additionalPlain":"","additional":"#LI-JF1
","categories":{"commitment":"Full-Time","department":"Administration","location":"Bogota","team":"Administration","allLocations":["Bogota"]},"createdAt":1779373089372,"descriptionPlain":"","description":"\n
TTEC Digital seeks a Sales Operations Analyst to join our sales operations organization. This will be a hybrid role requiring up to 2 days per week onsite.
\nAs the
Sales Operations Analyst, you will provide sales operations support to various sales functions. The primary goal of this position is to provide opportunity and documentation quality assurance to support the sales cycle. This role works across business lines to help implement key initiatives in sales operations.
","id":"501af806-fbac-4174-9f33-b05dcfd4da1f","lists":[{"text":"What You Will Do: ","content":"\n
\n- Responsible for understanding the internal sales process from opportunity creation through project notification to better assist the sales team.
\n- Provides support to the sales team regarding opportunity contracting processes and systems through the sales cycle.
\n- Acts as a member of the primary Sales Quality Assurance (QA) Team, striving to maintain high levels of quality, accuracy, and consistency in the sales quality review process.
\n- Works closely with sales team members to resolve Sales QA outstanding issues, guiding team members through the process to alleviate as much administrative effort for sales as possible.
\n- Acts as liaison between the sales team and other internal customers such as procurement and accounting.
\n- Identifies opportunities for efficiency improvements by understanding bottlenecks and inconsistencies. Proposes new process alternatives.
\n- Provides guidance to Sales teams on contract requirements, including reviewing Terms & Conditions for accuracy, consistency, and relevance, advising on adjustments as needed to ensure documents meet the requirements of potential TTEC Digital audits.
\n- Works with the sales team to ensure data accuracy and integrity in our Customer Relationship Management system (CRM).
\n- Ability to handle multiple priorities at the same time as the role includes responsibilities within multiple queues within CRM as well as handling email correspondence within the SalesQA inbox in Microsoft (MS) Outlook.
\n\n
\n
\n
\n- Bachelor’s degree in a business or sales-related field, or equivalent experience in a professional services environment.
\n- 2+ years of experience in sales operations or other people optimization roles
\n- High proficiency in English is mandatory.
\n- Proficiency with the Microsoft Office Suite, with emphasis on MS Outlook, MS Word, and MS Excel.
\n- Proficiency with a CRM tool, preferably Microsoft Dynamics 365.
\n- Strong analytical skills and ability to work in high-pressure situations while maintaining a positive attitude.
\n- Demonstrates strong interpersonal skills with the ability to establish and maintain effective working relationships with staff, management, and external stakeholders.
\n- High level of initiative and demonstrated ability to manage multiple projects with clear expectations/timelines.
\n- Ability to influence without authority across the organization.
\n- Excellent communication skills; both written and verbal.
\n\n
\n
TTEC Digital seeks a Sales Operations Analyst to join our sales operations organization. This will be a hybrid role requiring up to 2 days per week onsite.
\nAs the
Sales Operations Analyst, you will provide sales operations support to various sales functions. The primary goal of this position is to provide opportunity and documentation quality assurance to support the sales cycle. This role works across business lines to help implement key initiatives in sales operations.
","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/ttecdigital/501af806-fbac-4174-9f33-b05dcfd4da1f","applyUrl":"https://jobs.lever.co/ttecdigital/501af806-fbac-4174-9f33-b05dcfd4da1f/apply"},{"additionalPlain":"#LI-IG1\n\n\nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-RemotePhilippines\n","additional":"#LI-IG1
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-RemotePhilippines
","categories":{"commitment":"Full-Time","department":"Analytics","location":"Manila","team":"Insights & Analytics","allLocations":["Manila"]},"createdAt":1780587378454,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nThe Senior Business Data Analyst partners with business and technical teams to deliver data-driven solutions that support strategic decision-making. This role leads analytics initiatives end-to-end—translating business needs into actionable insights, ensuring high-quality data delivery, and driving measurable business outcomes.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The Senior Business Data Analyst partners with business and technical teams to deliver data-driven solutions that support strategic decision-making. This role leads analytics initiatives end-to-end—translating business needs into actionable insights, ensuring high-quality data delivery, and driving measurable business outcomes.
","id":"7b1f5ba8-a505-4cda-9495-5e2d2c2914c5","lists":[{"text":"What You'll Be Doing","content":"\nPerform end-to-end data extraction, transformation, and loading (ETL/ELT) to prepare data for analytics and reporting\nProvide data engineering services and write code to automate data pipelines\nDevelop insights, dashboards, and reporting to support decision-making\nCreate data collection frameworks for structured and unstructured data\nUse advanced mathematical, statistical, and computer science concepts to build predictive and prescriptive algorithms using big data\nEnsure data quality, validation, and governance standards are met\nVerify model and algorithm effectiveness based on real-world results\nCommunicate insights clearly to business and executive stakeholders\n"},{"text":"Data Governance & Quality","content":"\n\n
Ensure data accuracy, consistency, and completeness across systems through validation and reconciliation processes\nDefine and document data definitions, metrics, and lineage to support trusted reporting\nPartner with data engineering teams to enforce data governance standards within pipelines and platforms\nSupport data quality monitoring, issue identification, and root cause resolution\nMaintain documentation of data requirements, transformations, and business rules\nEnsure compliance with organizational and regulatory data standards\n\n"},{"text":"What You'll Bring to the Role:","content":"\n\n
5+ years in business/data analytics or related roles\n
Proven experience delivering analytics solutions in cross-functional environments\n
Experience working with both business stakeholders and technical teams\n
Strong stakeholder management and requirements gathering experience\n
Experience leading analytics delivery in Agile environments (Scrum, Jira, Confluence)\n
Ability to communicate complex insights to technical and non-technical audiences\n
Advanced SQL skills for data analysis and validation\n
Exposure to cloud platforms (Azure, AWS, GCP)\n
Experience with Databricks or modern data platforms\n
Familiarity with data modeling and data pipelines\n
Experience with BI tools (Power BI, Tableau)\n
Understanding of data governance principles (data quality, lineage, metadata, auditability)\n
Strong problem-solving and data analysis capabilities\n
Experience with data validation, testing, and quality assurance\n
Ability to work with large, complex datasets\n
\nWillingness and ability to work US hours (night shift / US business time alignment)
\n\n\n
\n\n
\nExperience in regulated industries (healthcare, finance, etc.)
\n\n\n
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"The Senior Business Data Analyst partners with business and technical teams to deliver data-driven solutions that support strategic decision-making. This role leads analytics initiatives end-to-end—translating business needs into actionable insights, ensuring high-quality data delivery, and driving measurable business outcomes.
","descriptionBodyPlain":"The Senior Business Data Analyst partners with business and technical teams to deliver data-driven solutions that support strategic decision-making. This role leads analytics initiatives end-to-end—translating business needs into actionable insights, ensuring high-quality data delivery, and driving measurable business outcomes.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/7b1f5ba8-a505-4cda-9495-5e2d2c2914c5","applyUrl":"https://jobs.lever.co/ttecdigital/7b1f5ba8-a505-4cda-9495-5e2d2c2914c5/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"Microsoft","location":"Hyderabad","team":"Analytics","allLocations":["Hyderabad"]},"createdAt":1777713240587,"description":"","descriptionPlain":"","id":"79471562-48ca-4bdd-83de-001ba7dc0cf3","lists":[],"text":"Senior Consultant - Analytics","country":"IN","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/ttecdigital/79471562-48ca-4bdd-83de-001ba7dc0cf3","applyUrl":"https://jobs.lever.co/ttecdigital/79471562-48ca-4bdd-83de-001ba7dc0cf3/apply"},{"additionalPlain":"","additional":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
","categories":{"commitment":"Full-Time","department":"AWS","location":"Hyderabad","team":"Delivery","allLocations":["Hyderabad"]},"createdAt":1777468374103,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
\nThe AWS Developer will be responsible for designing, building, and deploying scalable cloud-based solutions using AWS technologies. This role plays a critical part in delivering high-quality customer experience (CX) solutions, particularly leveraging Amazon Connect and serverless architectures.
\nKey Responsibilities
\n\n- Participate in requirements analysis and solution design discussions for new projects
\n- Develop, deploy, and maintain AWS-based applications and services
\n- Build infrastructure using CloudFormation, SAM, and CDK
\n- Work on assigned tasks and issues via Jira in an Agile/Scrum environment
\n- Develop serverless applications using AWS Lambda and related services
\n- Collaborate with architects, team leads, and cross-functional teams
\n- Suggest improvements to development processes and system architecture
\n- Build internal tools to improve delivery efficiency
\n- Troubleshoot and resolve technical issues across environments
\n- Continuously learn and adopt new AWS services and development best practices
\n
\nTechnical Expertise
\n\n- Strong experience in AWS cloud architecture and services
\n- Hands-on development experience with Node.js, Java, and/or Python
\n- Experience with serverless computing and event-driven architectures
\n- Expertise in AWS services such as:\n
\n- Lambda
\n- API Gateway
\n- Kinesis
\n- DynamoDB
\n- S3
\n- EC2
\n- CloudFormation
\n- Amazon Connect
\n
\n \n- Knowledge of REST APIs and web application architecture
\n- Familiarity with CI/CD pipelines and DevOps practices
\n
\nCompetency
\n\n- Strong problem-solving and analytical skills
\n- Ability to understand requirements before proposing solutions
\n- Good communication and collaboration skills
\n- Willingness to learn and adapt quickly
\n- Openness to feedback and continuous improvement
\n- Strong team player with mentoring mindset
\n- Passion for emerging technologies and innovation
\n
\nTechnology Stack
\n\n- Languages: Node.js, JavaScript, TypeScript, Python, Java
\n- Cloud Platform: AWS
\n- Frameworks/Tools: Serverless Framework, AWS SAM, AWS CDK
\n- Services: Lambda, Kinesis, S3, EC2, DynamoDB, CloudFormation, Amazon Connect
\n- Other Tools: Jira, Git, CI/CD tools
\n
\nEducation, Experience & Certification
\n\n- Bachelor’s degree in Computer Science, Engineering, or related field
\n- 5+ years of software development experience
\n- Strong experience working with AWS cloud technologies
\n- AWS certifications (preferred):\n
\n- AWS Certified Developer – Associate
\n- AWS Certified Solutions Architect – Associate/Professional
\n
\n \n
","id":"42d7ee5d-ad26-4a51-9aee-40b38de37fe4","lists":[],"text":"Senior Consultant - AWS","country":"IN","workplaceType":"onsite","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"Position Purpose
\nThe AWS Developer will be responsible for designing, building, and deploying scalable cloud-based solutions using AWS technologies. This role plays a critical part in delivering high-quality customer experience (CX) solutions, particularly leveraging Amazon Connect and serverless architectures.
\nKey Responsibilities
\n\n- Participate in requirements analysis and solution design discussions for new projects
\n- Develop, deploy, and maintain AWS-based applications and services
\n- Build infrastructure using CloudFormation, SAM, and CDK
\n- Work on assigned tasks and issues via Jira in an Agile/Scrum environment
\n- Develop serverless applications using AWS Lambda and related services
\n- Collaborate with architects, team leads, and cross-functional teams
\n- Suggest improvements to development processes and system architecture
\n- Build internal tools to improve delivery efficiency
\n- Troubleshoot and resolve technical issues across environments
\n- Continuously learn and adopt new AWS services and development best practices
\n
\nTechnical Expertise
\n\n- Strong experience in AWS cloud architecture and services
\n- Hands-on development experience with Node.js, Java, and/or Python
\n- Experience with serverless computing and event-driven architectures
\n- Expertise in AWS services such as:\n
\n- Lambda
\n- API Gateway
\n- Kinesis
\n- DynamoDB
\n- S3
\n- EC2
\n- CloudFormation
\n- Amazon Connect
\n
\n \n- Knowledge of REST APIs and web application architecture
\n- Familiarity with CI/CD pipelines and DevOps practices
\n
\nCompetency
\n\n- Strong problem-solving and analytical skills
\n- Ability to understand requirements before proposing solutions
\n- Good communication and collaboration skills
\n- Willingness to learn and adapt quickly
\n- Openness to feedback and continuous improvement
\n- Strong team player with mentoring mindset
\n- Passion for emerging technologies and innovation
\n
\nTechnology Stack
\n\n- Languages: Node.js, JavaScript, TypeScript, Python, Java
\n- Cloud Platform: AWS
\n- Frameworks/Tools: Serverless Framework, AWS SAM, AWS CDK
\n- Services: Lambda, Kinesis, S3, EC2, DynamoDB, CloudFormation, Amazon Connect
\n- Other Tools: Jira, Git, CI/CD tools
\n
\nEducation, Experience & Certification
\n\n- Bachelor’s degree in Computer Science, Engineering, or related field
\n- 5+ years of software development experience
\n- Strong experience working with AWS cloud technologies
\n- AWS certifications (preferred):\n
\n- AWS Certified Developer – Associate
\n- AWS Certified Solutions Architect – Associate/Professional
\n
\n \n
","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/ttecdigital/42d7ee5d-ad26-4a51-9aee-40b38de37fe4","applyUrl":"https://jobs.lever.co/ttecdigital/42d7ee5d-ad26-4a51-9aee-40b38de37fe4/apply"},{"additionalPlain":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n","additional":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
","categories":{"commitment":"Full-Time","department":"Microsoft","location":"Hyderabad","team":"Delivery","allLocations":["Hyderabad"]},"createdAt":1777015655810,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nJD Senior Consultant: Azure + .Net\nPosition Purpose\nLead the design, delivery, and consulting of Azure-based solutions while acting as a trusted advisor to clients. Drive business growth through technical leadership, client engagement, and successful project execution, ensuring scalable, reliable, and high-quality solutions aligned with business goals.\n \nKey Responsibilities\nClient Engagement\nSupport business development by contributing to proposals, presentations, and solution design discussions\nAct as a trusted advisor to stakeholders, simplifying complex technical concepts for decision-making\nProvide proactive guidance on architecture, design, and technical trade-offs\nDeliver impactful, audience-tailored presentations and communications\nBuild strong client relationships and handle challenges constructively\nProject Delivery\nLead requirements gathering, solution design, and scoping for medium-scale projects\nBreak down requirements into tasks and provide accurate effort estimates\nDelegate and manage technical tasks across teams (including offshore teams)\nIdentify risks, propose mitigations, and communicate effectively with stakeholders\nEnsure successful and repeatable delivery of projects\nMonitor team progress, remove blockers, and ensure alignment with delivery goals\nTeam & Collaboration\nMentor team members and contribute to knowledge sharing initiatives\nAct as a thought leader in key technical areas\nCollaborate with cross-functional teams and leadership\nFoster a positive, productive, and inclusive team environment\nConsulting Operations\nMaintain high utilization and proactively seek new opportunities\nEnsure timely submission of timesheets and forecasting activities\n \nTechnical Expertise\nDesign and define standards for low- to medium-complexity solutions\nExpertise in Azure-based architectures including compute, data, and integrations\nStrong understanding of Agile methodologies and adaptable delivery approaches\nExperience leading consulting engagements across multiple technical domains\nKnowledge of performance, scalability, reliability, and observability practices\nProficiency in identity and access management (application-centric)\n \nCompetency\nStrong communication (written, verbal, visual) and presentation skills\nLeadership and stakeholder management capabilities\nProblem-solving mindset with proactive ownership\nAbility to influence, challenge, and guide decisions professionally\nAdaptability to different client environments and cultures\nHigh integrity, accountability, and results orientation\nSelf-motivated, resourceful, and continuous learner\n \nTechnology Stack\nCloud & Azure Services: Azure Compute (PaaS, Containers), Messaging & Events, AI & Search\nBackend: .NET Core, C#\nAdditional Languages (Nice-to-have): Python, Node.js\nFrontend: Angular, React, Blazor\nData: Relational & NoSQL databases, Entity Framework, Dapper\nDevOps: CI/CD pipelines, Infrastructure as Code (IaC)\nTools: Visual Studio, Git, GitHub/Azure DevOps\nPractices: Design patterns, API design & management, automated testing\nMethodologies: Agile (Scrum/Kanban)\n \nEducation, Experience and Certification\n5+ years of experience leading consulting projects\n3+ years of Agile delivery experience\nProven experience across multiple Azure domains (e.g., compute, APIs, DevOps, data, AI)\nStrong background in software engineering and solution architecture\nMicrosoft Azure certifications (preferred 4+), including:\nAZ-204\nAZ-400\nAZ-102 (recommended)\nCommitment to continuous learning and staying updated with industry trends\n \n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
JD Senior Consultant: Azure + .Net
\nPosition Purpose
\nLead the design, delivery, and consulting of Azure-based solutions while acting as a trusted advisor to clients. Drive business growth through technical leadership, client engagement, and successful project execution, ensuring scalable, reliable, and high-quality solutions aligned with business goals.
\n
\nKey Responsibilities
\nClient Engagement
\n\n- Support business development by contributing to proposals, presentations, and solution design discussions
\n- Act as a trusted advisor to stakeholders, simplifying complex technical concepts for decision-making
\n- Provide proactive guidance on architecture, design, and technical trade-offs
\n- Deliver impactful, audience-tailored presentations and communications
\n- Build strong client relationships and handle challenges constructively
\n
\nProject Delivery
\n\n- Lead requirements gathering, solution design, and scoping for medium-scale projects
\n- Break down requirements into tasks and provide accurate effort estimates
\n- Delegate and manage technical tasks across teams (including offshore teams)
\n- Identify risks, propose mitigations, and communicate effectively with stakeholders
\n- Ensure successful and repeatable delivery of projects
\n- Monitor team progress, remove blockers, and ensure alignment with delivery goals
\n
\nTeam & Collaboration
\n\n- Mentor team members and contribute to knowledge sharing initiatives
\n- Act as a thought leader in key technical areas
\n- Collaborate with cross-functional teams and leadership
\n- Foster a positive, productive, and inclusive team environment
\n
\nConsulting Operations
\n\n- Maintain high utilization and proactively seek new opportunities
\n- Ensure timely submission of timesheets and forecasting activities
\n
\n
\nTechnical Expertise
\n\n- Design and define standards for low- to medium-complexity solutions
\n- Expertise in Azure-based architectures including compute, data, and integrations
\n- Strong understanding of Agile methodologies and adaptable delivery approaches
\n- Experience leading consulting engagements across multiple technical domains
\n- Knowledge of performance, scalability, reliability, and observability practices
\n- Proficiency in identity and access management (application-centric)
\n
\n
\nCompetency
\n\n- Strong communication (written, verbal, visual) and presentation skills
\n- Leadership and stakeholder management capabilities
\n- Problem-solving mindset with proactive ownership
\n- Ability to influence, challenge, and guide decisions professionally
\n- Adaptability to different client environments and cultures
\n- High integrity, accountability, and results orientation
\n- Self-motivated, resourceful, and continuous learner
\n
\n
\nTechnology Stack
\n\n- Cloud & Azure Services: Azure Compute (PaaS, Containers), Messaging & Events, AI & Search
\n- Backend: .NET Core, C#
\n- Additional Languages (Nice-to-have): Python, Node.js
\n- Frontend: Angular, React, Blazor
\n- Data: Relational & NoSQL databases, Entity Framework, Dapper
\n- DevOps: CI/CD pipelines, Infrastructure as Code (IaC)
\n- Tools: Visual Studio, Git, GitHub/Azure DevOps
\n- Practices: Design patterns, API design & management, automated testing
\n- Methodologies: Agile (Scrum/Kanban)
\n
\n
\nEducation, Experience and Certification
\n\n- 5+ years of experience leading consulting projects
\n- 3+ years of Agile delivery experience
\n- Proven experience across multiple Azure domains (e.g., compute, APIs, DevOps, data, AI)
\n- Strong background in software engineering and solution architecture
\n- Microsoft Azure certifications (preferred 4+), including:
\n\n- AZ-204
\n- AZ-400
\n- AZ-102 (recommended)
\n
\n- Commitment to continuous learning and staying updated with industry trends
\n
\n
","id":"0a14bebf-8d81-4d1f-ac3c-8587d721c0d0","lists":[],"text":"Senior Consultant - Azure","country":"IN","workplaceType":"onsite","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"JD Senior Consultant: Azure + .Net
\nPosition Purpose
\nLead the design, delivery, and consulting of Azure-based solutions while acting as a trusted advisor to clients. Drive business growth through technical leadership, client engagement, and successful project execution, ensuring scalable, reliable, and high-quality solutions aligned with business goals.
\n
\nKey Responsibilities
\nClient Engagement
\n\n- Support business development by contributing to proposals, presentations, and solution design discussions
\n- Act as a trusted advisor to stakeholders, simplifying complex technical concepts for decision-making
\n- Provide proactive guidance on architecture, design, and technical trade-offs
\n- Deliver impactful, audience-tailored presentations and communications
\n- Build strong client relationships and handle challenges constructively
\n
\nProject Delivery
\n\n- Lead requirements gathering, solution design, and scoping for medium-scale projects
\n- Break down requirements into tasks and provide accurate effort estimates
\n- Delegate and manage technical tasks across teams (including offshore teams)
\n- Identify risks, propose mitigations, and communicate effectively with stakeholders
\n- Ensure successful and repeatable delivery of projects
\n- Monitor team progress, remove blockers, and ensure alignment with delivery goals
\n
\nTeam & Collaboration
\n\n- Mentor team members and contribute to knowledge sharing initiatives
\n- Act as a thought leader in key technical areas
\n- Collaborate with cross-functional teams and leadership
\n- Foster a positive, productive, and inclusive team environment
\n
\nConsulting Operations
\n\n- Maintain high utilization and proactively seek new opportunities
\n- Ensure timely submission of timesheets and forecasting activities
\n
\n
\nTechnical Expertise
\n\n- Design and define standards for low- to medium-complexity solutions
\n- Expertise in Azure-based architectures including compute, data, and integrations
\n- Strong understanding of Agile methodologies and adaptable delivery approaches
\n- Experience leading consulting engagements across multiple technical domains
\n- Knowledge of performance, scalability, reliability, and observability practices
\n- Proficiency in identity and access management (application-centric)
\n
\n
\nCompetency
\n\n- Strong communication (written, verbal, visual) and presentation skills
\n- Leadership and stakeholder management capabilities
\n- Problem-solving mindset with proactive ownership
\n- Ability to influence, challenge, and guide decisions professionally
\n- Adaptability to different client environments and cultures
\n- High integrity, accountability, and results orientation
\n- Self-motivated, resourceful, and continuous learner
\n
\n
\nTechnology Stack
\n\n- Cloud & Azure Services: Azure Compute (PaaS, Containers), Messaging & Events, AI & Search
\n- Backend: .NET Core, C#
\n- Additional Languages (Nice-to-have): Python, Node.js
\n- Frontend: Angular, React, Blazor
\n- Data: Relational & NoSQL databases, Entity Framework, Dapper
\n- DevOps: CI/CD pipelines, Infrastructure as Code (IaC)
\n- Tools: Visual Studio, Git, GitHub/Azure DevOps
\n- Practices: Design patterns, API design & management, automated testing
\n- Methodologies: Agile (Scrum/Kanban)
\n
\n
\nEducation, Experience and Certification
\n\n- 5+ years of experience leading consulting projects
\n- 3+ years of Agile delivery experience
\n- Proven experience across multiple Azure domains (e.g., compute, APIs, DevOps, data, AI)
\n- Strong background in software engineering and solution architecture
\n- Microsoft Azure certifications (preferred 4+), including:
\n\n- AZ-204
\n- AZ-400
\n- AZ-102 (recommended)
\n
\n- Commitment to continuous learning and staying updated with industry trends
\n
\n
","descriptionBodyPlain":"JD Senior Consultant: Azure + .Net\nPosition Purpose\nLead the design, delivery, and consulting of Azure-based solutions while acting as a trusted advisor to clients. Drive business growth through technical leadership, client engagement, and successful project execution, ensuring scalable, reliable, and high-quality solutions aligned with business goals.\n \nKey Responsibilities\nClient Engagement\nSupport business development by contributing to proposals, presentations, and solution design discussions\nAct as a trusted advisor to stakeholders, simplifying complex technical concepts for decision-making\nProvide proactive guidance on architecture, design, and technical trade-offs\nDeliver impactful, audience-tailored presentations and communications\nBuild strong client relationships and handle challenges constructively\nProject Delivery\nLead requirements gathering, solution design, and scoping for medium-scale projects\nBreak down requirements into tasks and provide accurate effort estimates\nDelegate and manage technical tasks across teams (including offshore teams)\nIdentify risks, propose mitigations, and communicate effectively with stakeholders\nEnsure successful and repeatable delivery of projects\nMonitor team progress, remove blockers, and ensure alignment with delivery goals\nTeam & Collaboration\nMentor team members and contribute to knowledge sharing initiatives\nAct as a thought leader in key technical areas\nCollaborate with cross-functional teams and leadership\nFoster a positive, productive, and inclusive team environment\nConsulting Operations\nMaintain high utilization and proactively seek new opportunities\nEnsure timely submission of timesheets and forecasting activities\n \nTechnical Expertise\nDesign and define standards for low- to medium-complexity solutions\nExpertise in Azure-based architectures including compute, data, and integrations\nStrong understanding of Agile methodologies and adaptable delivery approaches\nExperience leading consulting engagements across multiple technical domains\nKnowledge of performance, scalability, reliability, and observability practices\nProficiency in identity and access management (application-centric)\n \nCompetency\nStrong communication (written, verbal, visual) and presentation skills\nLeadership and stakeholder management capabilities\nProblem-solving mindset with proactive ownership\nAbility to influence, challenge, and guide decisions professionally\nAdaptability to different client environments and cultures\nHigh integrity, accountability, and results orientation\nSelf-motivated, resourceful, and continuous learner\n \nTechnology Stack\nCloud & Azure Services: Azure Compute (PaaS, Containers), Messaging & Events, AI & Search\nBackend: .NET Core, C#\nAdditional Languages (Nice-to-have): Python, Node.js\nFrontend: Angular, React, Blazor\nData: Relational & NoSQL databases, Entity Framework, Dapper\nDevOps: CI/CD pipelines, Infrastructure as Code (IaC)\nTools: Visual Studio, Git, GitHub/Azure DevOps\nPractices: Design patterns, API design & management, automated testing\nMethodologies: Agile (Scrum/Kanban)\n \nEducation, Experience and Certification\n5+ years of experience leading consulting projects\n3+ years of Agile delivery experience\nProven experience across multiple Azure domains (e.g., compute, APIs, DevOps, data, AI)\nStrong background in software engineering and solution architecture\nMicrosoft Azure certifications (preferred 4+), including:\nAZ-204\nAZ-400\nAZ-102 (recommended)\nCommitment to continuous learning and staying updated with industry trends\n \n","hostedUrl":"https://jobs.lever.co/ttecdigital/0a14bebf-8d81-4d1f-ac3c-8587d721c0d0","applyUrl":"https://jobs.lever.co/ttecdigital/0a14bebf-8d81-4d1f-ac3c-8587d721c0d0/apply"},{"additionalPlain":"#Li-bn1\n","additional":"#Li-bn1
","categories":{"commitment":"Full-Time","department":"CXT","location":"London, England","team":"Delivery","allLocations":["London, England"]},"createdAt":1780083880848,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nWe’re looking for a Customer Experience (CX) Senior Consultant to support the delivery of contact centre and CX transformation programmes across a range of clients and industries. This role begins as a 6‑month fixed‑term contract. We anticipate ongoing needs in the team, so there may be an opportunity to move into a longer‑term or permanent position for the right candidate.\nThis role is ideal for someone with experience in contact centre operations, CX improvement, or digital transformation, who is looking to broaden their consulting capability and work on high-impact programmes.\nYou’ll work as part of a wider team to help organisations improve customer and agent experiences, streamline operations, and adopt modern CX technologies.\n \n \n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
\n
We’re looking for a Customer Experience (CX) Senior Consultant to support the delivery of contact centre and CX transformation programmes across a range of clients and industries. This role begins as a 6‑month fixed‑term contract. We anticipate ongoing needs in the team, so there may be an opportunity to move into a longer‑term or permanent position for the right candidate.
\n
This role is ideal for someone with experience in contact centre operations, CX improvement, or digital transformation, who is looking to broaden their consulting capability and work on high-impact programmes.
\n
You’ll work as part of a wider team to help organisations improve customer and agent experiences, streamline operations, and adopt modern CX technologies.
\n
\n
\n
\n
\n- Operational & Technology Discovery
\n
\n
\n- Support discovery phases to understand client contact centre operations, processes, and technology
\n- Analyse “As-Is” environments to identify inefficiencies, pain points, and improvement opportunities
\n- Conduct stakeholder interviews and capture operational insights
\n- Translate findings into clear outputs such as process maps, summaries, and recommendations
\n\n
\n\n- Solution Designing & Planning
\n
\n\n- Contribute to the design of future-state operating models and service improvements
\n- Support the development of transformation roadmaps and prioritised initiatives
\n- Assist with requirements gathering for CX technologies (e.g. CCaaS, CRM, digital channels)
\n\n
\n\n- Business Case Development
\n
\n\n- Assist in building simple business cases and benefits models
\n- Help track key performance measures (e.g. cost to serve, service levels, customer satisfaction)
\n- Support linking proposed improvements to measurable outcomes
\n\n
\n\n- Engagement & Workshop Facilitation
\n
\n\n- Support the planning and facilitate the workshops to gather requirements and validate solutions
\n\n\n- Work collaboratively within client teams to build & deliver the engagement s
\n- Contribute to presentation materials and storytelling outputs
\n- Build strong working relationships with client stakeholders that foster trust, alignment, and constructive challenge throughout engagements
\n\n
\n\n- Delivery & Team Contribution
\n
\n\n- Work as part of a multidisciplinary team to deliver CX transformation initiatives
\n- Contribute to internal knowledge sharing, templates, and ways of working
\n- Develop strong internal relationships across consulting, technology, and delivery teams to enable integrated programme outcomes
\n- Collaborate effectively with delivery partners and vendors to support cohesive solution design and implementation
\n- Take ownership of defined workstreams or deliverables within a wider programme
\n\n
\n
Operational & Process Expertise
\n
\n- 2 to 5+ years of experience in contact centre operations role
\n- Good understanding of contact centre metrics (AHT, FCR, NPS, Service Level) , contact centre & CX functions and operational frameworks.
\n- Proven ability to map process flows (Visio, Lucid chart) and identify process improvement opportunities.
\n\nTechnology Proficiency
\n\n- Exposure to CX technology stack:
\n\n- CCaaS (e.g., Genesys Cloud, NICE CXone, Google, Amazon Connect)
\n- CRM (e.g., Salesforce, Microsoft Dynamics, Zendesk)
\n- WFO/WFM (e.g., Verint, Calabrio)
\n- Digital: Chatbots, Conversational AI, Omnichannel messaging
\n\n- Ability to engage with both business & technical stakeholders.
\n\nConsulting & Soft Skills
\n\n- Strong facilitation skills with the ability to manage stakeholders to extract meaningful requirements.
\n- Experience storytelling and visualisation skills, with the ability to converse with a broad audience
\n- Structured thinking and problem-solving skills
\n\n\n- Ability to build trusted relationships with clients, partners, and internal teams to drive alignment and programme momentum
\n- Highly organised and proactive, with the ability to manage multiple tasks and priorities effectively in a fast-paced environment
\n- Self-starter with strong initiative, able to work independently and drive progress without constant direction
\n\n\n- Passionate interest in CX innovation, AI and operational improvement
\n\nDesirable
\n\n- Exposure to agile or continuous improvement methodologies.
\n- Experience working in transformation or consulting environments.
\n- Relevant industry certifications (e.g., ISO9001, relevant CCaaS certifications, Business Communications, ILM, Leadership awards).
\n\n
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"\n
We’re looking for a Customer Experience (CX) Senior Consultant to support the delivery of contact centre and CX transformation programmes across a range of clients and industries. This role begins as a 6‑month fixed‑term contract. We anticipate ongoing needs in the team, so there may be an opportunity to move into a longer‑term or permanent position for the right candidate.
\n
This role is ideal for someone with experience in contact centre operations, CX improvement, or digital transformation, who is looking to broaden their consulting capability and work on high-impact programmes.
\n
You’ll work as part of a wider team to help organisations improve customer and agent experiences, streamline operations, and adopt modern CX technologies.
\n
\n
\n
Job Summary:
\nWe are looking for a highly skilled Senior Consultant - Dynamics 365 CRM/ Power Platform to join our growing team. you will be a key contributor in building and deploying enterprise-grade applications and integrations. You will leverage your deep technical expertise across the Microsoft ecosystem to translate business requirements into functional and high-performing solutions. Additionally, you will contribute to the planning, tracking, and coordination of development tasks within small project teams, ensuring timely and quality delivery. This role requires strong problem-solving abilities, excellent coding skills, and the capacity to work independently and collaboratively within a team.
\n
\nKey Responsibilities:
\n· Design, develop, and customize Dynamics 365 applications using C#, .NET, JavaScript, and related technologies.
\n· Build sophisticated Canvas Apps with a strong focus on user experience and performance.
\n· Implement complex business logic using Power Fx in Canvas Apps and Dataverse.
\n· Develop and deploy Power Platform Component Framework (PCF) controls to extend application capabilities.
\n· Work with Model-driven Power Apps and Power Automate to streamline workflows and processes.
\n· Configure and integrate Microsoft CCaaS (Omnichannel for Customer Service) including routing rules and agent experiences.
\n· Create and maintain custom workflows, business rules, and plugins within Dynamics 365.
\n· Build and maintain Power Automate flows for system automation and integration.
\n· Develop and consume APIs (REST, SOAP) for external system integration.
\n· Follow the full software development lifecycle, including requirements gathering, design, testing, deployment, and support.
\n· Write clean, maintainable, and well-documented code adhering to development standards.
\n· Troubleshoot and resolve issues related to Dynamics 365 and Power Platform.
\n· Collaborate with business analysts, functional consultants, and fellow developers to deliver integrated solutions.
\n· Participate in peer code reviews and contribute to technical documentation.
\n· Track and manage development tasks, ensuring timely delivery aligned with project goals.
\n· Support project planning, task estimation, and progress monitoring.
\n· Actively participate in team meetings and provide regular status updates.
\n· Stay current with Microsoft platform updates, emerging tools, and industry best practices.
\n
\nRequired Skills & Qualifications:
\n· Bachelor’s degree in computer science, Software Engineering, or a related field.
\n· 6–12 years of development experience within the Microsoft ecosystem.
\n· Strong proficiency in Dynamics 365 CE (Sales, Service, Marketing) customization and development.
\n· Expertise in building user-centric Canvas Apps and applying Power Fx logic.
\n· Experience with PCF control development and deployment.
\n· Hands-on experience with Model-driven Apps and Power Automate.
\n· Knowledge and configuration experience with Microsoft CCaaS (Omnichannel for Customer Service).
\n· Experience integrating APIs and working with web services (REST, SOAP).
\n· Familiarity with version control systems like Git and Azure DevOps.
\n· Solid understanding of software development principles, patterns, and best practices.
\n· Strong analytical and troubleshooting skills.
\n· Effective communication and interpersonal skills.
\n· Ability to work both independently and as part of a team.
\n· Strong time management and task prioritization abilities.
\n
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
","id":"44e7fd22-cffb-4ae5-a922-1eaa1606edbc","lists":[],"text":"Senior Consultant - Dynamics 365 CRM/ Power Platform","country":"IN","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"Job Summary:
\nWe are looking for a highly skilled Senior Consultant - Dynamics 365 CRM/ Power Platform to join our growing team. you will be a key contributor in building and deploying enterprise-grade applications and integrations. You will leverage your deep technical expertise across the Microsoft ecosystem to translate business requirements into functional and high-performing solutions. Additionally, you will contribute to the planning, tracking, and coordination of development tasks within small project teams, ensuring timely and quality delivery. This role requires strong problem-solving abilities, excellent coding skills, and the capacity to work independently and collaboratively within a team.
\n
\nKey Responsibilities:
\n· Design, develop, and customize Dynamics 365 applications using C#, .NET, JavaScript, and related technologies.
\n· Build sophisticated Canvas Apps with a strong focus on user experience and performance.
\n· Implement complex business logic using Power Fx in Canvas Apps and Dataverse.
\n· Develop and deploy Power Platform Component Framework (PCF) controls to extend application capabilities.
\n· Work with Model-driven Power Apps and Power Automate to streamline workflows and processes.
\n· Configure and integrate Microsoft CCaaS (Omnichannel for Customer Service) including routing rules and agent experiences.
\n· Create and maintain custom workflows, business rules, and plugins within Dynamics 365.
\n· Build and maintain Power Automate flows for system automation and integration.
\n· Develop and consume APIs (REST, SOAP) for external system integration.
\n· Follow the full software development lifecycle, including requirements gathering, design, testing, deployment, and support.
\n· Write clean, maintainable, and well-documented code adhering to development standards.
\n· Troubleshoot and resolve issues related to Dynamics 365 and Power Platform.
\n· Collaborate with business analysts, functional consultants, and fellow developers to deliver integrated solutions.
\n· Participate in peer code reviews and contribute to technical documentation.
\n· Track and manage development tasks, ensuring timely delivery aligned with project goals.
\n· Support project planning, task estimation, and progress monitoring.
\n· Actively participate in team meetings and provide regular status updates.
\n· Stay current with Microsoft platform updates, emerging tools, and industry best practices.
\n
\nRequired Skills & Qualifications:
\n· Bachelor’s degree in computer science, Software Engineering, or a related field.
\n· 6–12 years of development experience within the Microsoft ecosystem.
\n· Strong proficiency in Dynamics 365 CE (Sales, Service, Marketing) customization and development.
\n· Expertise in building user-centric Canvas Apps and applying Power Fx logic.
\n· Experience with PCF control development and deployment.
\n· Hands-on experience with Model-driven Apps and Power Automate.
\n· Knowledge and configuration experience with Microsoft CCaaS (Omnichannel for Customer Service).
\n· Experience integrating APIs and working with web services (REST, SOAP).
\n· Familiarity with version control systems like Git and Azure DevOps.
\n· Solid understanding of software development principles, patterns, and best practices.
\n· Strong analytical and troubleshooting skills.
\n· Effective communication and interpersonal skills.
\n· Ability to work both independently and as part of a team.
\n· Strong time management and task prioritization abilities.
\n
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
","descriptionBodyPlain":"Job Summary:\nWe are looking for a highly skilled Senior Consultant - Dynamics 365 CRM/ Power Platform to join our growing team. you will be a key contributor in building and deploying enterprise-grade applications and integrations. You will leverage your deep technical expertise across the Microsoft ecosystem to translate business requirements into functional and high-performing solutions. Additionally, you will contribute to the planning, tracking, and coordination of development tasks within small project teams, ensuring timely and quality delivery. This role requires strong problem-solving abilities, excellent coding skills, and the capacity to work independently and collaboratively within a team.\n \nKey Responsibilities:\n· Design, develop, and customize Dynamics 365 applications using C#, .NET, JavaScript, and related technologies.\n· Build sophisticated Canvas Apps with a strong focus on user experience and performance.\n· Implement complex business logic using Power Fx in Canvas Apps and Dataverse.\n· Develop and deploy Power Platform Component Framework (PCF) controls to extend application capabilities.\n· Work with Model-driven Power Apps and Power Automate to streamline workflows and processes.\n· Configure and integrate Microsoft CCaaS (Omnichannel for Customer Service) including routing rules and agent experiences.\n· Create and maintain custom workflows, business rules, and plugins within Dynamics 365.\n· Build and maintain Power Automate flows for system automation and integration.\n· Develop and consume APIs (REST, SOAP) for external system integration.\n· Follow the full software development lifecycle, including requirements gathering, design, testing, deployment, and support.\n· Write clean, maintainable, and well-documented code adhering to development standards.\n· Troubleshoot and resolve issues related to Dynamics 365 and Power Platform.\n· Collaborate with business analysts, functional consultants, and fellow developers to deliver integrated solutions.\n· Participate in peer code reviews and contribute to technical documentation.\n· Track and manage development tasks, ensuring timely delivery aligned with project goals.\n· Support project planning, task estimation, and progress monitoring.\n· Actively participate in team meetings and provide regular status updates.\n· Stay current with Microsoft platform updates, emerging tools, and industry best practices.\n \nRequired Skills & Qualifications:\n· Bachelor’s degree in computer science, Software Engineering, or a related field.\n· 6–12 years of development experience within the Microsoft ecosystem.\n· Strong proficiency in Dynamics 365 CE (Sales, Service, Marketing) customization and development.\n· Expertise in building user-centric Canvas Apps and applying Power Fx logic.\n· Experience with PCF control development and deployment.\n· Hands-on experience with Model-driven Apps and Power Automate.\n· Knowledge and configuration experience with Microsoft CCaaS (Omnichannel for Customer Service).\n· Experience integrating APIs and working with web services (REST, SOAP).\n· Familiarity with version control systems like Git and Azure DevOps.\n· Solid understanding of software development principles, patterns, and best practices.\n· Strong analytical and troubleshooting skills.\n· Effective communication and interpersonal skills.\n· Ability to work both independently and as part of a team.\n· Strong time management and task prioritization abilities.\n \nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. \n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/44e7fd22-cffb-4ae5-a922-1eaa1606edbc","applyUrl":"https://jobs.lever.co/ttecdigital/44e7fd22-cffb-4ae5-a922-1eaa1606edbc/apply"},{"additionalPlain":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n","additional":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
","categories":{"commitment":"Full-Time","department":"Five9","location":"Hyderabad","team":"Delivery","allLocations":["Hyderabad"]},"createdAt":1775150249638,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nPosition Purpose\nThe Five9/CCaaS Senior Consultant is responsible for leading end-to-end design and delivery of scalable, secure, and high-performing contact center solutions. This role acts as the primary technical authority, driving architecture, integrations, and implementation while ensuring customer satisfaction and adherence to best practices across the delivery lifecycle.\nKey Responsibilities\n· Lead business and technical requirement discussions and translate them into scalable CCaaS architectures.\n· Own end-to-end solution delivery including design, configuration, testing, deployment, and rollout.\n· Serve as the primary technical authority across multiple concurrent initiatives.\n· Provide technical leadership, code reviews, governance, and quality assurance.\n· Guide customers on best practices related to performance, scalability, security, and reliability.\n· Design and deploy Five9 solutions including VCC Core, outbound campaigns, and dialing strategies.\n· Develop IVR/IVA solutions with complex call flows, variables, and scripting.\n· Implement Workforce Automation (WFA) and AI-driven capabilities.\n· Configure dashboards, reporting, and supervisor tools.\n· Architect and implement integrations with CRM/ITSM systems using APIs and webhooks.\n· Implement identity and authentication solutions (SSO, SAML, OAuth).\n· Troubleshoot complex issues across application, network, cloud, and telecom layers.\n· Collaborate with project managers for estimation, risk management, and timely delivery.\n· Lead and mentor team members to enhance technical capabilities and delivery quality.\n· Deliver client presentations, demos, and solution recommendations.\nTechnical Expertise\n· Strong expertise in Five9 Intelligent CX Platform and CCaaS architecture.\n· Hands-on experience with IVR, IVA, bots, and speech-enabled solutions.\n· Deep knowledge of outbound dialing strategies and campaign optimization.\n· Experience in designing enterprise-grade integrations using REST/SOAP APIs.\n· Strong understanding of authentication protocols (SSO, SAML, OAuth).\n· Expertise in troubleshooting across application, network, and telecom layers.\n· Knowledge of CRM/ITSM integrations (Salesforce, ServiceNow, etc.).\n· Strong understanding of scalability, performance tuning, and secure architecture design.\nCompetency\nPersonal\nStrong problem-solving skills, adaptability, attention to detail, and a results-oriented mindset.\nOperations\nStrong ability to manage multiple projects, prioritize tasks, and ensure timely delivery.\nCommunication\nExcellent verbal and written communication with strong client-facing and presentation skills.\nTechnology Stack\n· Five9 Intelligent CX Platform (VCC Core, IVA, WFA, WFM, QM, AI tools)\n· Web Technologies: HTML, JavaScript, CSS, DOM\n· Frameworks/Libraries: jQuery, Bootstrap, AngularJS\n· APIs & Integration: REST, SOAP, AJAX, XML, JSON, Webhooks\n· Backend Technologies: Node.js, Java, .NET, PHP\n· CRM/ITSM: Salesforce, ServiceNow, Dynamics, Zendesk, NetSuite, Velocify\n· Authentication: SSO, SAML, OAuth\nEducation, Experience and Certification\n· Bachelor’s degree in Computer Science, IT, Engineering, or related field (preferred).\n· 8+ years of experience in Contact Center/CCaaS Professional Services.\n· 5+ years of hands-on architecture experience with Five9 platform.\n· 5+ years of development experience in web and integration technologies.\n· 3+ years of experience integrating CRM/ITSM platforms.\n· Strong experience in enterprise-level solution design and implementation.\n· Proven expertise in troubleshooting and delivering customer-facing solutions.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
\n
Position Purpose
\n
The Five9/CCaaS Senior Consultant is responsible for leading end-to-end design and delivery of scalable, secure, and high-performing contact center solutions. This role acts as the primary technical authority, driving architecture, integrations, and implementation while ensuring customer satisfaction and adherence to best practices across the delivery lifecycle.
\n
Key Responsibilities
\n
· Lead business and technical requirement discussions and translate them into scalable CCaaS architectures.
· Own end-to-end solution delivery including design, configuration, testing, deployment, and rollout.
· Serve as the primary technical authority across multiple concurrent initiatives.
· Provide technical leadership, code reviews, governance, and quality assurance.
· Guide customers on best practices related to performance, scalability, security, and reliability.
· Design and deploy Five9 solutions including VCC Core, outbound campaigns, and dialing strategies.
· Develop IVR/IVA solutions with complex call flows, variables, and scripting.
· Implement Workforce Automation (WFA) and AI-driven capabilities.
· Configure dashboards, reporting, and supervisor tools.
· Architect and implement integrations with CRM/ITSM systems using APIs and webhooks.
· Implement identity and authentication solutions (SSO, SAML, OAuth).
· Troubleshoot complex issues across application, network, cloud, and telecom layers.
· Collaborate with project managers for estimation, risk management, and timely delivery.
· Lead and mentor team members to enhance technical capabilities and delivery quality.
· Deliver client presentations, demos, and solution recommendations.
\n
Technical Expertise
\n
· Strong expertise in Five9 Intelligent CX Platform and CCaaS architecture.
· Hands-on experience with IVR, IVA, bots, and speech-enabled solutions.
· Deep knowledge of outbound dialing strategies and campaign optimization.
· Experience in designing enterprise-grade integrations using REST/SOAP APIs.
· Strong understanding of authentication protocols (SSO, SAML, OAuth).
· Expertise in troubleshooting across application, network, and telecom layers.
· Knowledge of CRM/ITSM integrations (Salesforce, ServiceNow, etc.).
· Strong understanding of scalability, performance tuning, and secure architecture design.
\n
Competency
\n
Personal
\n
Strong problem-solving skills, adaptability, attention to detail, and a results-oriented mindset.
\n
Operations
\n
Strong ability to manage multiple projects, prioritize tasks, and ensure timely delivery.
\n
Communication
\n
Excellent verbal and written communication with strong client-facing and presentation skills.
\n
Technology Stack
\n
· Five9 Intelligent CX Platform (VCC Core, IVA, WFA, WFM, QM, AI tools)
· Web Technologies: HTML, JavaScript, CSS, DOM
· Frameworks/Libraries: jQuery, Bootstrap, AngularJS
· APIs & Integration: REST, SOAP, AJAX, XML, JSON, Webhooks
· Backend Technologies: Node.js, Java, .NET, PHP
· CRM/ITSM: Salesforce, ServiceNow, Dynamics, Zendesk, NetSuite, Velocify
· Authentication: SSO, SAML, OAuth
\n
Education, Experience and Certification
\n
· Bachelor’s degree in Computer Science, IT, Engineering, or related field (preferred).
· 8+ years of experience in Contact Center/CCaaS Professional Services.
· 5+ years of hands-on architecture experience with Five9 platform.
· 5+ years of development experience in web and integration technologies.
· 3+ years of experience integrating CRM/ITSM platforms.
· Strong experience in enterprise-level solution design and implementation.
· Proven expertise in troubleshooting and delivering customer-facing solutions.
\n
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"\n
Position Purpose
\n
The Five9/CCaaS Senior Consultant is responsible for leading end-to-end design and delivery of scalable, secure, and high-performing contact center solutions. This role acts as the primary technical authority, driving architecture, integrations, and implementation while ensuring customer satisfaction and adherence to best practices across the delivery lifecycle.
\n
Key Responsibilities
\n
· Lead business and technical requirement discussions and translate them into scalable CCaaS architectures.
· Own end-to-end solution delivery including design, configuration, testing, deployment, and rollout.
· Serve as the primary technical authority across multiple concurrent initiatives.
· Provide technical leadership, code reviews, governance, and quality assurance.
· Guide customers on best practices related to performance, scalability, security, and reliability.
· Design and deploy Five9 solutions including VCC Core, outbound campaigns, and dialing strategies.
· Develop IVR/IVA solutions with complex call flows, variables, and scripting.
· Implement Workforce Automation (WFA) and AI-driven capabilities.
· Configure dashboards, reporting, and supervisor tools.
· Architect and implement integrations with CRM/ITSM systems using APIs and webhooks.
· Implement identity and authentication solutions (SSO, SAML, OAuth).
· Troubleshoot complex issues across application, network, cloud, and telecom layers.
· Collaborate with project managers for estimation, risk management, and timely delivery.
· Lead and mentor team members to enhance technical capabilities and delivery quality.
· Deliver client presentations, demos, and solution recommendations.
\n
Technical Expertise
\n
· Strong expertise in Five9 Intelligent CX Platform and CCaaS architecture.
· Hands-on experience with IVR, IVA, bots, and speech-enabled solutions.
· Deep knowledge of outbound dialing strategies and campaign optimization.
· Experience in designing enterprise-grade integrations using REST/SOAP APIs.
· Strong understanding of authentication protocols (SSO, SAML, OAuth).
· Expertise in troubleshooting across application, network, and telecom layers.
· Knowledge of CRM/ITSM integrations (Salesforce, ServiceNow, etc.).
· Strong understanding of scalability, performance tuning, and secure architecture design.
\n
Competency
\n
Personal
\n
Strong problem-solving skills, adaptability, attention to detail, and a results-oriented mindset.
\n
Operations
\n
Strong ability to manage multiple projects, prioritize tasks, and ensure timely delivery.
\n
Communication
\n
Excellent verbal and written communication with strong client-facing and presentation skills.
\n
Technology Stack
\n
· Five9 Intelligent CX Platform (VCC Core, IVA, WFA, WFM, QM, AI tools)
· Web Technologies: HTML, JavaScript, CSS, DOM
· Frameworks/Libraries: jQuery, Bootstrap, AngularJS
· APIs & Integration: REST, SOAP, AJAX, XML, JSON, Webhooks
· Backend Technologies: Node.js, Java, .NET, PHP
· CRM/ITSM: Salesforce, ServiceNow, Dynamics, Zendesk, NetSuite, Velocify
· Authentication: SSO, SAML, OAuth
\n
Education, Experience and Certification
\n
· Bachelor’s degree in Computer Science, IT, Engineering, or related field (preferred).
· 8+ years of experience in Contact Center/CCaaS Professional Services.
· 5+ years of hands-on architecture experience with Five9 platform.
· 5+ years of development experience in web and integration technologies.
· 3+ years of experience integrating CRM/ITSM platforms.
· Strong experience in enterprise-level solution design and implementation.
· Proven expertise in troubleshooting and delivering customer-facing solutions.
\n
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
","categories":{"commitment":"Full-Time","department":"Zoom","location":"Hyderabad","team":"Delivery","allLocations":["Hyderabad"]},"createdAt":1775150492721,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nPosition Purpose\nThe Zoom Contact Center Senior Consultant is responsible for the end-to-end development, implementation, and delivery of Zoom Contact Center solutions. This role is highly technical and hands-on, requiring expertise in both business consulting and software development. The consultant will design, configure, test, and deploy omnichannel contact center solutions while ensuring high performance, scalability, and customer satisfaction.\nKey Responsibilities\n· Lead implementation and deployment of Zoom Contact Center solutions.\n· Design, develop, test, and deliver scalable contact center applications and features.\n· Configure and deploy Zoom Contact Center, WFM, QM, and AI solutions.\n· Work across multiple channels including Voice, IVR/ACD, Email, SMS, and Chat systems.\n· Perform unit testing, code reviews, and defect resolution during QA cycles.\n· Support production environments and troubleshoot complex technical issues.\n· Collaborate with project managers and business analysts for successful project delivery.\n· Participate in agile or waterfall development processes.\n· Develop and enhance software solutions using JavaScript and other technologies.\n· Mentor junior engineers and support team development.\n· Deliver high-quality software within defined timelines.\n· Participate in meetings, client discussions, and training sessions.\n· Present solutions, demos, and value propositions to customers and stakeholders.\n· Contribute as a thought leader in CX transformation, digital transformation, and omnichannel technologies.\n· Ensure proper documentation and adherence to best practices.\nTechnical Expertise\n· Strong expertise in Zoom Contact Center and Unified Communications (UC) environments.\n· Hands-on experience with IVR/ACD, VoIP, omnichannel systems (Voice, Chat, Email, SMS).\n· Experience in enterprise CCaaS architecture and solution design.\n· Knowledge of SIP protocol, WebRTC, and cloud telephony solutions.\n· Strong understanding of RESTful APIs and integration frameworks.\n· Experience configuring SBCs, SIP trunks, and voice gateways.\n· Expertise in CRM integrations (Salesforce, Dynamics, ServiceNow, Zendesk).\n· Experience with Conversational AI platforms and automation tools.\n· Strong understanding of network infrastructure and troubleshooting.\n· Ability to manage high-complexity projects with multiple dependencies.\n \nCompetency\nPersonal\nHigh energy, proactive mindset, adaptability, and strong problem-solving skills.\nLeadership\nAbility to mentor team members and act as a thought leader in CX and digital transformation.\nOperations\nAbility to manage multiple tasks in a fast-paced environment with strong attention to detail.\nCommunication\nExcellent communication and presentation skills for both technical and non-technical stakeholders.\nTechnology Stack\n· Zoom Contact Center & Unified Communications\n· Programming: JavaScript, Python, Java, C++\n· APIs & Integration: RESTful APIs, Webhooks\n· Protocols: SIP, WebRTC\n· Telephony: SBCs, SIP Trunks, Voice Gateways\n· CRM Platforms: Salesforce, Microsoft Dynamics, ServiceNow, Zendesk\n· AI & Automation: Conversational AI Platforms\n· Identity & Security: SSO, Identity Management\n· Networking & Infrastructure\nEducation, Experience and Certification\n· Bachelor’s degree in Computer Science, IT, Engineering, or related field (preferred).\n· 3+ years of experience in Zoom Contact Center and UC environments.\n· 2+ years of software development experience (JavaScript, Python, Java, C++).\n· Experience in enterprise-level CCaaS architecture and implementations.\n· Experience with CRM integrations and cloud telephony systems.\n· Industry certifications in Zoom Contact Center or related technologies (preferred).\n· Experience working with real-time systems and production environments.\n· Proven ability to work in fast-paced, customer-facing environments.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
\nThe Zoom Contact Center Senior Consultant is responsible for the end-to-end development, implementation, and delivery of Zoom Contact Center solutions. This role is highly technical and hands-on, requiring expertise in both business consulting and software development. The consultant will design, configure, test, and deploy omnichannel contact center solutions while ensuring high performance, scalability, and customer satisfaction.
\nKey Responsibilities
\n· Lead implementation and deployment of Zoom Contact Center solutions.
· Design, develop, test, and deliver scalable contact center applications and features.
· Configure and deploy Zoom Contact Center, WFM, QM, and AI solutions.
· Work across multiple channels including Voice, IVR/ACD, Email, SMS, and Chat systems.
· Perform unit testing, code reviews, and defect resolution during QA cycles.
· Support production environments and troubleshoot complex technical issues.
· Collaborate with project managers and business analysts for successful project delivery.
· Participate in agile or waterfall development processes.
· Develop and enhance software solutions using JavaScript and other technologies.
· Mentor junior engineers and support team development.
· Deliver high-quality software within defined timelines.
· Participate in meetings, client discussions, and training sessions.
· Present solutions, demos, and value propositions to customers and stakeholders.
· Contribute as a thought leader in CX transformation, digital transformation, and omnichannel technologies.
· Ensure proper documentation and adherence to best practices.
\nTechnical Expertise
\n· Strong expertise in Zoom Contact Center and Unified Communications (UC) environments.
· Hands-on experience with IVR/ACD, VoIP, omnichannel systems (Voice, Chat, Email, SMS).
· Experience in enterprise CCaaS architecture and solution design.
· Knowledge of SIP protocol, WebRTC, and cloud telephony solutions.
· Strong understanding of RESTful APIs and integration frameworks.
· Experience configuring SBCs, SIP trunks, and voice gateways.
· Expertise in CRM integrations (Salesforce, Dynamics, ServiceNow, Zendesk).
· Experience with Conversational AI platforms and automation tools.
· Strong understanding of network infrastructure and troubleshooting.
· Ability to manage high-complexity projects with multiple dependencies.
\n
\nCompetency
\nPersonal
\nHigh energy, proactive mindset, adaptability, and strong problem-solving skills.
\nLeadership
\nAbility to mentor team members and act as a thought leader in CX and digital transformation.
\nOperations
\nAbility to manage multiple tasks in a fast-paced environment with strong attention to detail.
\nCommunication
\nExcellent communication and presentation skills for both technical and non-technical stakeholders.
\nTechnology Stack
\n· Zoom Contact Center & Unified Communications
· Programming: JavaScript, Python, Java, C++
· APIs & Integration: RESTful APIs, Webhooks
· Protocols: SIP, WebRTC
· Telephony: SBCs, SIP Trunks, Voice Gateways
· CRM Platforms: Salesforce, Microsoft Dynamics, ServiceNow, Zendesk
· AI & Automation: Conversational AI Platforms
· Identity & Security: SSO, Identity Management
· Networking & Infrastructure
\nEducation, Experience and Certification
\n· Bachelor’s degree in Computer Science, IT, Engineering, or related field (preferred).
· 3+ years of experience in Zoom Contact Center and UC environments.
· 2+ years of software development experience (JavaScript, Python, Java, C++).
· Experience in enterprise-level CCaaS architecture and implementations.
· Experience with CRM integrations and cloud telephony systems.
· Industry certifications in Zoom Contact Center or related technologies (preferred).
· Experience working with real-time systems and production environments.
· Proven ability to work in fast-paced, customer-facing environments.
","id":"21cc0b92-7311-4ec5-870f-fde97d3400df","lists":[],"text":"Senior Consultant - Zoom","country":"IN","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"Position Purpose
\nThe Zoom Contact Center Senior Consultant is responsible for the end-to-end development, implementation, and delivery of Zoom Contact Center solutions. This role is highly technical and hands-on, requiring expertise in both business consulting and software development. The consultant will design, configure, test, and deploy omnichannel contact center solutions while ensuring high performance, scalability, and customer satisfaction.
\nKey Responsibilities
\n· Lead implementation and deployment of Zoom Contact Center solutions.
· Design, develop, test, and deliver scalable contact center applications and features.
· Configure and deploy Zoom Contact Center, WFM, QM, and AI solutions.
· Work across multiple channels including Voice, IVR/ACD, Email, SMS, and Chat systems.
· Perform unit testing, code reviews, and defect resolution during QA cycles.
· Support production environments and troubleshoot complex technical issues.
· Collaborate with project managers and business analysts for successful project delivery.
· Participate in agile or waterfall development processes.
· Develop and enhance software solutions using JavaScript and other technologies.
· Mentor junior engineers and support team development.
· Deliver high-quality software within defined timelines.
· Participate in meetings, client discussions, and training sessions.
· Present solutions, demos, and value propositions to customers and stakeholders.
· Contribute as a thought leader in CX transformation, digital transformation, and omnichannel technologies.
· Ensure proper documentation and adherence to best practices.
\nTechnical Expertise
\n· Strong expertise in Zoom Contact Center and Unified Communications (UC) environments.
· Hands-on experience with IVR/ACD, VoIP, omnichannel systems (Voice, Chat, Email, SMS).
· Experience in enterprise CCaaS architecture and solution design.
· Knowledge of SIP protocol, WebRTC, and cloud telephony solutions.
· Strong understanding of RESTful APIs and integration frameworks.
· Experience configuring SBCs, SIP trunks, and voice gateways.
· Expertise in CRM integrations (Salesforce, Dynamics, ServiceNow, Zendesk).
· Experience with Conversational AI platforms and automation tools.
· Strong understanding of network infrastructure and troubleshooting.
· Ability to manage high-complexity projects with multiple dependencies.
\n
\nCompetency
\nPersonal
\nHigh energy, proactive mindset, adaptability, and strong problem-solving skills.
\nLeadership
\nAbility to mentor team members and act as a thought leader in CX and digital transformation.
\nOperations
\nAbility to manage multiple tasks in a fast-paced environment with strong attention to detail.
\nCommunication
\nExcellent communication and presentation skills for both technical and non-technical stakeholders.
\nTechnology Stack
\n· Zoom Contact Center & Unified Communications
· Programming: JavaScript, Python, Java, C++
· APIs & Integration: RESTful APIs, Webhooks
· Protocols: SIP, WebRTC
· Telephony: SBCs, SIP Trunks, Voice Gateways
· CRM Platforms: Salesforce, Microsoft Dynamics, ServiceNow, Zendesk
· AI & Automation: Conversational AI Platforms
· Identity & Security: SSO, Identity Management
· Networking & Infrastructure
\nEducation, Experience and Certification
\n· Bachelor’s degree in Computer Science, IT, Engineering, or related field (preferred).
· 3+ years of experience in Zoom Contact Center and UC environments.
· 2+ years of software development experience (JavaScript, Python, Java, C++).
· Experience in enterprise-level CCaaS architecture and implementations.
· Experience with CRM integrations and cloud telephony systems.
· Industry certifications in Zoom Contact Center or related technologies (preferred).
· Experience working with real-time systems and production environments.
· Proven ability to work in fast-paced, customer-facing environments.
","descriptionBodyPlain":"Position Purpose\nThe Zoom Contact Center Senior Consultant is responsible for the end-to-end development, implementation, and delivery of Zoom Contact Center solutions. This role is highly technical and hands-on, requiring expertise in both business consulting and software development. The consultant will design, configure, test, and deploy omnichannel contact center solutions while ensuring high performance, scalability, and customer satisfaction.\nKey Responsibilities\n· Lead implementation and deployment of Zoom Contact Center solutions.\n· Design, develop, test, and deliver scalable contact center applications and features.\n· Configure and deploy Zoom Contact Center, WFM, QM, and AI solutions.\n· Work across multiple channels including Voice, IVR/ACD, Email, SMS, and Chat systems.\n· Perform unit testing, code reviews, and defect resolution during QA cycles.\n· Support production environments and troubleshoot complex technical issues.\n· Collaborate with project managers and business analysts for successful project delivery.\n· Participate in agile or waterfall development processes.\n· Develop and enhance software solutions using JavaScript and other technologies.\n· Mentor junior engineers and support team development.\n· Deliver high-quality software within defined timelines.\n· Participate in meetings, client discussions, and training sessions.\n· Present solutions, demos, and value propositions to customers and stakeholders.\n· Contribute as a thought leader in CX transformation, digital transformation, and omnichannel technologies.\n· Ensure proper documentation and adherence to best practices.\nTechnical Expertise\n· Strong expertise in Zoom Contact Center and Unified Communications (UC) environments.\n· Hands-on experience with IVR/ACD, VoIP, omnichannel systems (Voice, Chat, Email, SMS).\n· Experience in enterprise CCaaS architecture and solution design.\n· Knowledge of SIP protocol, WebRTC, and cloud telephony solutions.\n· Strong understanding of RESTful APIs and integration frameworks.\n· Experience configuring SBCs, SIP trunks, and voice gateways.\n· Expertise in CRM integrations (Salesforce, Dynamics, ServiceNow, Zendesk).\n· Experience with Conversational AI platforms and automation tools.\n· Strong understanding of network infrastructure and troubleshooting.\n· Ability to manage high-complexity projects with multiple dependencies.\n \nCompetency\nPersonal\nHigh energy, proactive mindset, adaptability, and strong problem-solving skills.\nLeadership\nAbility to mentor team members and act as a thought leader in CX and digital transformation.\nOperations\nAbility to manage multiple tasks in a fast-paced environment with strong attention to detail.\nCommunication\nExcellent communication and presentation skills for both technical and non-technical stakeholders.\nTechnology Stack\n· Zoom Contact Center & Unified Communications\n· Programming: JavaScript, Python, Java, C++\n· APIs & Integration: RESTful APIs, Webhooks\n· Protocols: SIP, WebRTC\n· Telephony: SBCs, SIP Trunks, Voice Gateways\n· CRM Platforms: Salesforce, Microsoft Dynamics, ServiceNow, Zendesk\n· AI & Automation: Conversational AI Platforms\n· Identity & Security: SSO, Identity Management\n· Networking & Infrastructure\nEducation, Experience and Certification\n· Bachelor’s degree in Computer Science, IT, Engineering, or related field (preferred).\n· 3+ years of experience in Zoom Contact Center and UC environments.\n· 2+ years of software development experience (JavaScript, Python, Java, C++).\n· Experience in enterprise-level CCaaS architecture and implementations.\n· Experience with CRM integrations and cloud telephony systems.\n· Industry certifications in Zoom Contact Center or related technologies (preferred).\n· Experience working with real-time systems and production environments.\n· Proven ability to work in fast-paced, customer-facing environments.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/21cc0b92-7311-4ec5-870f-fde97d3400df","applyUrl":"https://jobs.lever.co/ttecdigital/21cc0b92-7311-4ec5-870f-fde97d3400df/apply"},{"additionalPlain":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n","additional":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
","categories":{"commitment":"Full-Time","department":"ServiceNow","location":"Hyderabad","team":"Delivery","allLocations":["Hyderabad"]},"createdAt":1772006011872,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nPosition Purpose\nAs a Principal Consultant you will be responsible for architecting, designing and solutioning Service Now platform solutions as well as leading a team of Service Now consultants to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team members, and at times sales team members and client. You will also drive the innovation and growth of the Service Now practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction.\n \nKey Responsibilities\n1. Experience of architecting, designing Service Now platforms solutions and lead teams\n2. Be available in-person in Hyderabad with commitment to office presence as per site working policies.\n3. Able to take over technical delivery ownership for project work happening from India:\na. Lead work scope understanding and detailing with onshore or client teams.\nb. Estimate and plan work for India team to deliver.\nc. Review delivered work for requisite quality.\nd. Code and test projects.\ne. Attend meetings and training as required.\nf. Work with system analysis and project management for the successful completion of a project.\n4. Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts\n5. Driving training & development and knowledge sharing aspects\n6. Actively participate on India team growth for additional team size and new technical skills.\n7. Will be jointly responsible for operational metrics for India team.\n8. Hands-on Technical skills on:\n \n \nCompetency\n· Personal: Strong people skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with demanding situations, ability to prioritize.\n· Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a cheerful outlook. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments.\n· Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more demanding situations, both from a technical and customer service perspective.\n· Technical: Ability to understand all technical components and deliver on technical solutions\n \n \n \nEducation, Experience and Certification\n1. Bachelor’s degree in computer science, IT, or engineering preferred.\n2. Overall 12+ yrs experience in customer experience software space\n3. Minimum of 4-7 years of experience working with the ServiceNow platform. \n4. Proven experience in leading the design, development, and implementation of complex ServiceNow solutions. \n5. Technical Skills: \na. Expertise in JavaScript, HTML, CSS, and other web development technologies. \nb. Deep understanding of ServiceNow architecture and data model. \nc. Advanced experience with ServiceNow integration methods, including REST and SOAP APIs. \nd. In-depth knowledge of ITIL processes and best practices. \n6. Certifications: \na. ServiceNow Certified System Administrator (CSA) is required. \nb. ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) is required. \nc. Additional ServiceNow certifications or relevant technical certifications are a plus. \n7. Experience with Customer Service Management and CCaaS. \n8. Experience with CTI and IVR integrations. \n9. Experience with Agile/Scrum methodologies. \n10. Familiarity with additional ServiceNow products and modules. \n11. Knowledge of cloud platforms and technologies. \n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
\nAs a Principal Consultant you will be responsible for architecting, designing and solutioning Service Now platform solutions as well as leading a team of Service Now consultants to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team members, and at times sales team members and client. You will also drive the innovation and growth of the Service Now practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction.
\n
\nKey Responsibilities
\n1. Experience of architecting, designing Service Now platforms solutions and lead teams
\n2. Be available in-person in Hyderabad with commitment to office presence as per site working policies.
\n3. Able to take over technical delivery ownership for project work happening from India:
\na. Lead work scope understanding and detailing with onshore or client teams.
\nb. Estimate and plan work for India team to deliver.
\nc. Review delivered work for requisite quality.
\nd. Code and test projects.
\ne. Attend meetings and training as required.
\nf. Work with system analysis and project management for the successful completion of a project.
\n4. Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts
\n5. Driving training & development and knowledge sharing aspects
\n6. Actively participate on India team growth for additional team size and new technical skills.
\n7. Will be jointly responsible for operational metrics for India team.
\n8. Hands-on Technical skills on:
\n
\n
\nCompetency
\n· Personal: Strong people skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with demanding situations, ability to prioritize.
\n· Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a cheerful outlook. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments.
\n· Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more demanding situations, both from a technical and customer service perspective.
\n· Technical: Ability to understand all technical components and deliver on technical solutions
\n
\n
\n
\nEducation, Experience and Certification
\n1. Bachelor’s degree in computer science, IT, or engineering preferred.
\n2. Overall 12+ yrs experience in customer experience software space
\n3. Minimum of 4-7 years of experience working with the ServiceNow platform.
\n4. Proven experience in leading the design, development, and implementation of complex ServiceNow solutions.
\n5. Technical Skills:
\na. Expertise in JavaScript, HTML, CSS, and other web development technologies.
\nb. Deep understanding of ServiceNow architecture and data model.
\nc. Advanced experience with ServiceNow integration methods, including REST and SOAP APIs.
\nd. In-depth knowledge of ITIL processes and best practices.
\n6. Certifications:
\na. ServiceNow Certified System Administrator (CSA) is required.
\nb. ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) is required.
\nc. Additional ServiceNow certifications or relevant technical certifications are a plus.
\n7. Experience with Customer Service Management and CCaaS.
\n8. Experience with CTI and IVR integrations.
\n9. Experience with Agile/Scrum methodologies.
\n10. Familiarity with additional ServiceNow products and modules.
\n11. Knowledge of cloud platforms and technologies.
","id":"102db6fb-4a63-426b-92ae-1b2990ba8008","lists":[],"text":"Senior Consultant – ServiceNow","country":"IN","workplaceType":"onsite","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"Position Purpose
\nAs a Principal Consultant you will be responsible for architecting, designing and solutioning Service Now platform solutions as well as leading a team of Service Now consultants to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team members, and at times sales team members and client. You will also drive the innovation and growth of the Service Now practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction.
\n
\nKey Responsibilities
\n1. Experience of architecting, designing Service Now platforms solutions and lead teams
\n2. Be available in-person in Hyderabad with commitment to office presence as per site working policies.
\n3. Able to take over technical delivery ownership for project work happening from India:
\na. Lead work scope understanding and detailing with onshore or client teams.
\nb. Estimate and plan work for India team to deliver.
\nc. Review delivered work for requisite quality.
\nd. Code and test projects.
\ne. Attend meetings and training as required.
\nf. Work with system analysis and project management for the successful completion of a project.
\n4. Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts
\n5. Driving training & development and knowledge sharing aspects
\n6. Actively participate on India team growth for additional team size and new technical skills.
\n7. Will be jointly responsible for operational metrics for India team.
\n8. Hands-on Technical skills on:
\n
\n
\nCompetency
\n· Personal: Strong people skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with demanding situations, ability to prioritize.
\n· Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a cheerful outlook. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments.
\n· Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more demanding situations, both from a technical and customer service perspective.
\n· Technical: Ability to understand all technical components and deliver on technical solutions
\n
\n
\n
\nEducation, Experience and Certification
\n1. Bachelor’s degree in computer science, IT, or engineering preferred.
\n2. Overall 12+ yrs experience in customer experience software space
\n3. Minimum of 4-7 years of experience working with the ServiceNow platform.
\n4. Proven experience in leading the design, development, and implementation of complex ServiceNow solutions.
\n5. Technical Skills:
\na. Expertise in JavaScript, HTML, CSS, and other web development technologies.
\nb. Deep understanding of ServiceNow architecture and data model.
\nc. Advanced experience with ServiceNow integration methods, including REST and SOAP APIs.
\nd. In-depth knowledge of ITIL processes and best practices.
\n6. Certifications:
\na. ServiceNow Certified System Administrator (CSA) is required.
\nb. ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) is required.
\nc. Additional ServiceNow certifications or relevant technical certifications are a plus.
\n7. Experience with Customer Service Management and CCaaS.
\n8. Experience with CTI and IVR integrations.
\n9. Experience with Agile/Scrum methodologies.
\n10. Familiarity with additional ServiceNow products and modules.
\n11. Knowledge of cloud platforms and technologies.
","descriptionBodyPlain":"Position Purpose\nAs a Principal Consultant you will be responsible for architecting, designing and solutioning Service Now platform solutions as well as leading a team of Service Now consultants to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team members, and at times sales team members and client. You will also drive the innovation and growth of the Service Now practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction.\n \nKey Responsibilities\n1. Experience of architecting, designing Service Now platforms solutions and lead teams\n2. Be available in-person in Hyderabad with commitment to office presence as per site working policies.\n3. Able to take over technical delivery ownership for project work happening from India:\na. Lead work scope understanding and detailing with onshore or client teams.\nb. Estimate and plan work for India team to deliver.\nc. Review delivered work for requisite quality.\nd. Code and test projects.\ne. Attend meetings and training as required.\nf. Work with system analysis and project management for the successful completion of a project.\n4. Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts\n5. Driving training & development and knowledge sharing aspects\n6. Actively participate on India team growth for additional team size and new technical skills.\n7. Will be jointly responsible for operational metrics for India team.\n8. Hands-on Technical skills on:\n \n \nCompetency\n· Personal: Strong people skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with demanding situations, ability to prioritize.\n· Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a cheerful outlook. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments.\n· Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more demanding situations, both from a technical and customer service perspective.\n· Technical: Ability to understand all technical components and deliver on technical solutions\n \n \n \nEducation, Experience and Certification\n1. Bachelor’s degree in computer science, IT, or engineering preferred.\n2. Overall 12+ yrs experience in customer experience software space\n3. Minimum of 4-7 years of experience working with the ServiceNow platform. \n4. Proven experience in leading the design, development, and implementation of complex ServiceNow solutions. \n5. Technical Skills: \na. Expertise in JavaScript, HTML, CSS, and other web development technologies. \nb. Deep understanding of ServiceNow architecture and data model. \nc. Advanced experience with ServiceNow integration methods, including REST and SOAP APIs. \nd. In-depth knowledge of ITIL processes and best practices. \n6. Certifications: \na. ServiceNow Certified System Administrator (CSA) is required. \nb. ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) is required. \nc. Additional ServiceNow certifications or relevant technical certifications are a plus. \n7. Experience with Customer Service Management and CCaaS. \n8. Experience with CTI and IVR integrations. \n9. Experience with Agile/Scrum methodologies. \n10. Familiarity with additional ServiceNow products and modules. \n11. Knowledge of cloud platforms and technologies. \n","hostedUrl":"https://jobs.lever.co/ttecdigital/102db6fb-4a63-426b-92ae-1b2990ba8008","applyUrl":"https://jobs.lever.co/ttecdigital/102db6fb-4a63-426b-92ae-1b2990ba8008/apply"},{"additionalPlain":"#LI-BN1\n#LI-REMOTE\n","additional":"#LI-BN1
#LI-REMOTE
","categories":{"commitment":"Full-Time","department":"Zoom","location":"Bogota","team":"Delivery","allLocations":["Bogota"]},"createdAt":1770244484055,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nThe Zoom Contact Center Senior Consultant is responsible for the overall development, testing and delivery of the Zoom Contact Center software platform. This is a fully remote, hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the Zoom Contact Center software. Technical experience with various call center technologies including Zoom Contact Center, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The Zoom Contact Center Senior Consultant is responsible for the overall development, testing and delivery of the Zoom Contact Center software platform. This is a fully remote, hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the Zoom Contact Center software. Technical experience with various call center technologies including Zoom Contact Center, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
","id":"e211b724-0596-480d-a1d5-07abe0fdfb61","lists":[{"text":"What You'll Be Doing","content":"Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environmentsImplement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validationAbility to mentor Software EngineersWork as a member of the TTEC Digital project team to enhance and improve software written in JavaScriptCode and test projects.Deliver high-quality software on time.Attend meetings and training as required.Work with system analysis and project management for the successful completion of a project."},{"text":"What You'll Bring to the Role","content":"Bachelor’s degree in computer science, IT, or engineering preferred.3 or more years of experience in Zoom Contact Center and UC environments.Experience with enterprise level CCaaS architecture for complex business needs.Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologiesExperience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrationsExperience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk)Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.Experience with Conversational AI platforms highly desiredNetwork infrastructure experience.Experience creating and presenting to executive level stakeholders (technical and non-technical). Team PlayerDesire to work in a fast-paced environment.Ability to work US daytime hours"}],"text":"Senior Consultant, Zoom Contact Center","country":"CO","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"The Zoom Contact Center Senior Consultant is responsible for the overall development, testing and delivery of the Zoom Contact Center software platform. This is a fully remote, hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the Zoom Contact Center software. Technical experience with various call center technologies including Zoom Contact Center, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
","descriptionBodyPlain":"The Zoom Contact Center Senior Consultant is responsible for the overall development, testing and delivery of the Zoom Contact Center software platform. This is a fully remote, hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the Zoom Contact Center software. Technical experience with various call center technologies including Zoom Contact Center, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/e211b724-0596-480d-a1d5-07abe0fdfb61","applyUrl":"https://jobs.lever.co/ttecdigital/e211b724-0596-480d-a1d5-07abe0fdfb61/apply"},{"additionalPlain":"#LI-BN1\n#LI-REMOTE\n\n\nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-RemotePhilippines\n","additional":"#LI-BN1
#LI-REMOTE
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-RemotePhilippines
","categories":{"commitment":"Full-Time","department":"Zoom","location":"Manila","team":"Delivery","allLocations":["Manila"]},"createdAt":1768431227013,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nThe Zoom Contact Center Senior Consultant is responsible for the overall development, testing and delivery of the Zoom Contact Center software platform. This is a fully remote, hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the Zoom Contact Center software. Technical experience with various call center technologies including Zoom Contact Center, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The Zoom Contact Center Senior Consultant is responsible for the overall development, testing and delivery of the Zoom Contact Center software platform. This is a fully remote, hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the Zoom Contact Center software. Technical experience with various call center technologies including Zoom Contact Center, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
","id":"a569febc-32b5-46b3-b60c-0195e6f693c0","lists":[{"text":"What You'll Be Doing","content":"Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environmentsImplement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validationAbility to mentor Software EngineersWork as a member of the TTEC Digital project team to enhance and improve software written in JavaScriptCode and test projects.Deliver high-quality software on time.Attend meetings and training as required.Work with system analysis and project management for the successful completion of a project."},{"text":"What You'll Bring to the Role","content":"Bachelor’s degree in computer science, IT, or engineering preferred.3 or more years of experience in Zoom Contact Center and UC environments.Experience with enterprise level CCaaS architecture for complex business needs.Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologiesExperience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrationsExperience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk)Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.Experience with Conversational AI platforms highly desiredNetwork infrastructure experience.Experience creating and presenting to executive level stakeholders (technical and non-technical). Team PlayerDesire to work in a fast-paced environment.Ability to work US daytime hours"}],"text":"Senior Consultant, Zoom Contact Center - Remote","country":"PH","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"The Zoom Contact Center Senior Consultant is responsible for the overall development, testing and delivery of the Zoom Contact Center software platform. This is a fully remote, hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the Zoom Contact Center software. Technical experience with various call center technologies including Zoom Contact Center, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
","descriptionBodyPlain":"The Zoom Contact Center Senior Consultant is responsible for the overall development, testing and delivery of the Zoom Contact Center software platform. This is a fully remote, hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the Zoom Contact Center software. Technical experience with various call center technologies including Zoom Contact Center, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/a569febc-32b5-46b3-b60c-0195e6f693c0","applyUrl":"https://jobs.lever.co/ttecdigital/a569febc-32b5-46b3-b60c-0195e6f693c0/apply"},{"additionalPlain":"#LI-JF1\n\n\nThis position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels. \n \nBenefits available to eligible employees include the following: \n- Medical, dental, vision\n- tax-advantaged health care accounts\n- financial and income protection benefits\n- paid time off (PTO) and wellness time off.\n \nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.\n \n \nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-Remote\n","additional":"#LI-JF1
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
\n
\nBenefits available to eligible employees include the following:
\n- Medical, dental, vision
\n- tax-advantaged health care accounts
\n- financial and income protection benefits
\n- paid time off (PTO) and wellness time off.
\n
\nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
\n
\n
\nAbout Us
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
\n
\n#LI-Remote
","categories":{"commitment":"Full-Time","department":"CXT","location":"Austin, TX","team":"Delivery","allLocations":["Austin, TX"]},"createdAt":1760390201602,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nTTEC Digital seeks an innovative and creative Conversational UI Dialog Designer to assist in the design, implementation, and tuning of Intelligent Virtual Assistants (IVAs) – also known as virtual agents that leverage Artificial Intelligence (AI). As a Conversational Designer, you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a ‘human’ AI experience. By partnering with our Conversational AI Engineers, you will leverage your extensive language background to script and structure dialogs that are engaging and natural, and aligned with the desired IVA persona.\n \nWith the customer journey and experience at the forefront of everything you do, you’ll help determine the most appropriate next action and language necessary to produce an exceptional customer interaction — all while developing an AI personality that is engaging and memorable.\n \nThis is a 100% remote opportunity with limited travel requirements.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks an innovative and creative Conversational UI Dialog Designer to assist in the design, implementation, and tuning of Intelligent Virtual Assistants (IVAs) – also known as virtual agents that leverage Artificial Intelligence (AI). As a Conversational Designer, you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a ‘human’ AI experience. By partnering with our Conversational AI Engineers, you will leverage your extensive language background to script and structure dialogs that are engaging and natural, and aligned with the desired IVA persona.
\n
\nWith the customer journey and experience at the forefront of everything you do, you’ll help determine the most appropriate next action and language necessary to produce an exceptional customer interaction — all while developing an AI personality that is engaging and memorable.
\n
\nThis is a 100% remote opportunity with limited travel requirements.
","id":"a594d38f-f0c6-4748-8798-7bb8f963b8e6","lists":[{"text":"What You Will Do: ","content":"\nServe as a trusted advisor to clients, providing expert guidance on customer experience automation strategy and best practices in conversational design, contact center operations, and CX technology.\nCultivate strong relationships with clients and partners, delivering timely and accurate deliverables that inspire confidence and trust.\nResponsible for project success, ensuring timelines and objectives are met with precision and efficiency.\nAuthor customer journey storyboards, process flows, and interaction scripts that clearly illustrate the end customer experience for both business and technical stakeholders\nAuthor and deliver professional, effective presentations to client stakeholders\nFollow best practices for developing engaging bot personas that engage users and properly represent the brand\nEnsure the IVA interaction design and end experience reflect the intended persona\nHelp ‘train’ the IVA both before and after launch to deliver meaningful and accurate responses, taking into account all segments of the target user population\nCollaborate with AI technical, consulting, and knowledge teams to develop a solution that exceeds client expectations\nAnalyze multifaceted performance data (both qualitative and quantitative), present findings to stakeholders and develop recommendations to improve performance\nMaintain awareness of clients’ business goals and constraints, ensuring our recommendations are framed in terms that will resonate with decision-makers\nParticipate in the design and continuous improvement of standard methods and artifacts for the Conversational Design team\nSupport revenue growth by developing recommendations for follow-on services on projects already landed and in delivery, leveraging client management and interpersonal skills\nContribute to internal and external thought leadership content development\n"},{"text":"What You Will Bring: ","content":"\n3+ years’ experience in corporate consulting, ideally with enterprise clients\n2+ years’ experience with natural language AI technology, GenAI, speech recognition, and/or machine learning\n2+ years in UX writing, microcopy, linguistics, and/or writing for AI systems\nTraining and/or experience in User-Centered Design principles and User Research\nFluency with modern diagram tools such as LucidChart and Miro\nDemonstrable experience working successfully in cross-functional teams\nExperience with audio recording and production is a plus\nBachelor's level degree in a related field required\n"}],"salaryRange":{"min":100000,"max":130000,"currency":"USD","interval":"per-year-salary"},"text":"Senior Customer Experience Consultant - Conversational Design","country":"US","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"TTEC Digital seeks an innovative and creative Conversational UI Dialog Designer to assist in the design, implementation, and tuning of Intelligent Virtual Assistants (IVAs) – also known as virtual agents that leverage Artificial Intelligence (AI). As a Conversational Designer, you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a ‘human’ AI experience. By partnering with our Conversational AI Engineers, you will leverage your extensive language background to script and structure dialogs that are engaging and natural, and aligned with the desired IVA persona.
\n
\nWith the customer journey and experience at the forefront of everything you do, you’ll help determine the most appropriate next action and language necessary to produce an exceptional customer interaction — all while developing an AI personality that is engaging and memorable.
\n
\nThis is a 100% remote opportunity with limited travel requirements.
","descriptionBodyPlain":"TTEC Digital seeks an innovative and creative Conversational UI Dialog Designer to assist in the design, implementation, and tuning of Intelligent Virtual Assistants (IVAs) – also known as virtual agents that leverage Artificial Intelligence (AI). As a Conversational Designer, you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a ‘human’ AI experience. By partnering with our Conversational AI Engineers, you will leverage your extensive language background to script and structure dialogs that are engaging and natural, and aligned with the desired IVA persona.\n \nWith the customer journey and experience at the forefront of everything you do, you’ll help determine the most appropriate next action and language necessary to produce an exceptional customer interaction — all while developing an AI personality that is engaging and memorable.\n \nThis is a 100% remote opportunity with limited travel requirements.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/a594d38f-f0c6-4748-8798-7bb8f963b8e6","applyUrl":"https://jobs.lever.co/ttecdigital/a594d38f-f0c6-4748-8798-7bb8f963b8e6/apply"},{"additionalPlain":"#LI-IG1\n\n\nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-RemotePhilippines\n","additional":"#LI-IG1
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-RemotePhilippines
","categories":{"commitment":"Full-Time","department":"Analytics","location":"Manila","team":"Insights & Analytics","allLocations":["Manila"]},"createdAt":1780679035536,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nThis role is focused on deep data analysis, data validation, and advanced analytics across enterprise datasets. The position is suited for a highly analytical professional who works extensively with data, builds complex queries, validates outputs, and ensures high-quality, trusted data. The role requires strong technical data skills with an understanding of underlying data platforms and pipelines, but remains focused on analysis rather than engineering.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
This role is focused on deep data analysis, data validation, and advanced analytics across enterprise datasets. The position is suited for a highly analytical professional who works extensively with data, builds complex queries, validates outputs, and ensures high-quality, trusted data. The role requires strong technical data skills with an understanding of underlying data platforms and pipelines, but remains focused on analysis rather than engineering.
","id":"c9048db9-a06b-4070-a76f-b68609ebe2f0","lists":[{"text":"What You'll Be Doing","content":"\n\n
Perform deep data analysis across large, complex datasets to uncover trends, anomalies, and insights\n
Develop advanced SQL queries for data extraction, transformation, and validation\n
Analyze and validate data outputs across systems and reports to ensure accuracy\n
Partner with data engineering teams to understand data structures and pipeline logic\n
Investigate and resolve data discrepancies using root cause analysis\n
Build and support analytical datasets and reporting layers for downstream consumption\n
\nWillingness and ability to work US hours (night shift / US business time alignment)
\n\n\n
\n\n
Perform detailed analysis on large datasets to identify trends and business patterns\nConduct root cause analysis on data inconsistencies and reporting issues\nWork across multiple data sources to reconcile and validate information\nDevelop reusable queries and analysis frameworks\nSupport complex ad-hoc analytics and troubleshooting requests\n\n"},{"text":"Data Quality & Validation","content":"\n\n
Design and execute data validation checks (row counts, aggregates, reconciliation)\nEnsure data completeness, accuracy, and consistency across systems\nValidate business logic and transformation outputs\nIdentify data anomalies and document findings\nWork with upstream and downstream teams to resolve data issues\n\n"},{"text":"Data Governance","content":"\n\n
Maintain data definitions, business rules, and metric consistency\nSupport data lineage understanding across datasets\nContribute to data governance standards and documentation\nEnsure data is audit-ready and aligned with compliance requirements\nPromote consistency in metric definitions and reporting logic\n\n"},{"text":"What You'll Bring to the Role:","content":"\n\n
5+ years in data analysis, analytics, or related roles\nStrong experience working with enterprise data environments\nProven track record in data validation, troubleshooting, and analysis\nExperience working with technical teams (data engineering, platform teams)\nAdvanced SQL (joins, CTEs, window functions, complex aggregations)\nExperience working with large datasets in platforms like Databricks, Synapse, or Snowflake\nStrong understanding of data structures, schemas, and transformations\nFamiliarity with data pipelines and how data flows across systems\nExperience with BI/reporting tools (Power BI, Tableau)\nStrong problem-solving and critical thinking skills\nHigh attention to detail and data accuracy\nAbility to work independently on complex analytical problems\nExperience performing reconciliation and validation across multiple systems\n\n"}],"text":"Senior Data Analyst","country":"PH","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"This role is focused on deep data analysis, data validation, and advanced analytics across enterprise datasets. The position is suited for a highly analytical professional who works extensively with data, builds complex queries, validates outputs, and ensures high-quality, trusted data. The role requires strong technical data skills with an understanding of underlying data platforms and pipelines, but remains focused on analysis rather than engineering.
","descriptionBodyPlain":"This role is focused on deep data analysis, data validation, and advanced analytics across enterprise datasets. The position is suited for a highly analytical professional who works extensively with data, builds complex queries, validates outputs, and ensures high-quality, trusted data. The role requires strong technical data skills with an understanding of underlying data platforms and pipelines, but remains focused on analysis rather than engineering.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/c9048db9-a06b-4070-a76f-b68609ebe2f0","applyUrl":"https://jobs.lever.co/ttecdigital/c9048db9-a06b-4070-a76f-b68609ebe2f0/apply"},{"additionalPlain":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n","additional":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
","categories":{"commitment":"Full-Time","department":"Google","location":"Hyderabad","team":"Analytics","allLocations":["Hyderabad"]},"createdAt":1772010616941,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nPosition Purpose\nThe GCP Data Engineer will be part of the Data & Analytics team, responsible for designing, building, and maintaining scalable data pipelines and cloud-based data platforms on Google Cloud Platform (GCP).\nThis role focuses on transforming raw data into reliable and efficient data systems that enable advanced analytics, reporting, and data-driven decision-making.\nThe Data Engineer will collaborate with Data Scientists, Architects, Project Managers, and Business stakeholders on implementation, migration, modernization, and optimization initiatives.\n\nKey Responsibilities\n• Design, build, and maintain scalable data pipelines on GCP\n • Develop and optimize batch and real-time data processing solutions\n • Build and manage data lakes and data warehouses\n • Develop and maintain datasets for analytics and reporting\n • Improve data quality, reliability, and efficiency\n • Create solution design and technical documentation\n • Work independently and as part of cross-functional teams\n • Assist in pre-sales activities by providing effort estimates and technical inputs\n • Collaborate with Project Management to ensure on-time, on-budget delivery\n • Implement DevOps and CI/CD practices for data pipelines\n\nCompetencies\nPersonal\n• Strong analytical and problem-solving skills\n • High energy, ownership mindset, and accountability\n • Flexible and results-oriented\n • Strong communication and stakeholder management skills\nLeadership\n• Ability to guide junior team members\n • Work effectively with diverse technical and business teams\n • Provide technical mentoring and best practices\nOperations\n• Manage multiple projects and priorities effectively\n • Deliver customer-focused solutions\n • Optimize performance and resource utilization\nTechnical\n• Strong understanding of cloud-native data architecture\n • Ability to communicate complex technical concepts clearly\n • Experience with Agile/Scrum methodologies\n\nTechnical Skills\nGCP Core Services\n• BigQuery\n • Cloud Storage\n • Cloud Dataflow\n • Cloud Dataproc\n • Pub/Sub\n • Cloud Composer (Airflow)\n • Cloud Functions\n • Cloud Run\nProgramming & Data\n• Python (Pandas, NumPy, PySpark)\n • SQL (advanced querying and optimization)\n • Spark (Batch & Streaming)\nData Engineering & Integration\n• ETL/ELT pipeline development\n • Data modeling (Star & Snowflake schema)\n • Real-time streaming architectures\n • API integrations and REST services\nDevOps & Containerization\n• CI/CD (GitHub Actions, Jenkins, or similar)\n • Docker\n • Kubernetes\n • Infrastructure as Code (Terraform preferred)\n\nEducation, Experience and Certification\n• Bachelor’s degree in Computer Science, Engineering, MIS, or related field\n • 5–8 years of experience in Data Engineering\n • 3+ years of hands-on experience with Google Cloud Platform\n • 2+ years of experience building containerized applications\n • Strong experience in designing and deploying data pipelines in cloud environments\n • Google Cloud Professional Data Engineer certification (Preferred)\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
The GCP Data Engineer will be part of the Data & Analytics team, responsible for designing, building, and maintaining scalable data pipelines and cloud-based data platforms on Google Cloud Platform (GCP).
This role focuses on transforming raw data into reliable and efficient data systems that enable advanced analytics, reporting, and data-driven decision-making.
The Data Engineer will collaborate with Data Scientists, Architects, Project Managers, and Business stakeholders on implementation, migration, modernization, and optimization initiatives.
Key Responsibilities
• Design, build, and maintain scalable data pipelines on GCP
• Develop and optimize batch and real-time data processing solutions
• Build and manage data lakes and data warehouses
• Develop and maintain datasets for analytics and reporting
• Improve data quality, reliability, and efficiency
• Create solution design and technical documentation
• Work independently and as part of cross-functional teams
• Assist in pre-sales activities by providing effort estimates and technical inputs
• Collaborate with Project Management to ensure on-time, on-budget delivery
• Implement DevOps and CI/CD practices for data pipelines
Competencies
Personal
• Strong analytical and problem-solving skills
• High energy, ownership mindset, and accountability
• Flexible and results-oriented
• Strong communication and stakeholder management skills
Leadership
• Ability to guide junior team members
• Work effectively with diverse technical and business teams
• Provide technical mentoring and best practices
Operations
• Manage multiple projects and priorities effectively
• Deliver customer-focused solutions
• Optimize performance and resource utilization
Technical
• Strong understanding of cloud-native data architecture
• Ability to communicate complex technical concepts clearly
• Experience with Agile/Scrum methodologies
Technical Skills
GCP Core Services
• BigQuery
• Cloud Storage
• Cloud Dataflow
• Cloud Dataproc
• Pub/Sub
• Cloud Composer (Airflow)
• Cloud Functions
• Cloud Run
Programming & Data
• Python (Pandas, NumPy, PySpark)
• SQL (advanced querying and optimization)
• Spark (Batch & Streaming)
Data Engineering & Integration
• ETL/ELT pipeline development
• Data modeling (Star & Snowflake schema)
• Real-time streaming architectures
• API integrations and REST services
DevOps & Containerization
• CI/CD (GitHub Actions, Jenkins, or similar)
• Docker
• Kubernetes
• Infrastructure as Code (Terraform preferred)
Education, Experience and Certification
• Bachelor’s degree in Computer Science, Engineering, MIS, or related field
• 5–8 years of experience in Data Engineering
• 3+ years of hands-on experience with Google Cloud Platform
• 2+ years of experience building containerized applications
• Strong experience in designing and deploying data pipelines in cloud environments
• Google Cloud Professional Data Engineer certification (Preferred)
","id":"30e1d7a4-5e8f-44cf-89cc-956f7a7b0e79","lists":[],"text":"Senior Data Engineer - GCP","country":"IN","workplaceType":"onsite","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"Position Purpose
The GCP Data Engineer will be part of the Data & Analytics team, responsible for designing, building, and maintaining scalable data pipelines and cloud-based data platforms on Google Cloud Platform (GCP).
This role focuses on transforming raw data into reliable and efficient data systems that enable advanced analytics, reporting, and data-driven decision-making.
The Data Engineer will collaborate with Data Scientists, Architects, Project Managers, and Business stakeholders on implementation, migration, modernization, and optimization initiatives.
Key Responsibilities
• Design, build, and maintain scalable data pipelines on GCP
• Develop and optimize batch and real-time data processing solutions
• Build and manage data lakes and data warehouses
• Develop and maintain datasets for analytics and reporting
• Improve data quality, reliability, and efficiency
• Create solution design and technical documentation
• Work independently and as part of cross-functional teams
• Assist in pre-sales activities by providing effort estimates and technical inputs
• Collaborate with Project Management to ensure on-time, on-budget delivery
• Implement DevOps and CI/CD practices for data pipelines
Competencies
Personal
• Strong analytical and problem-solving skills
• High energy, ownership mindset, and accountability
• Flexible and results-oriented
• Strong communication and stakeholder management skills
Leadership
• Ability to guide junior team members
• Work effectively with diverse technical and business teams
• Provide technical mentoring and best practices
Operations
• Manage multiple projects and priorities effectively
• Deliver customer-focused solutions
• Optimize performance and resource utilization
Technical
• Strong understanding of cloud-native data architecture
• Ability to communicate complex technical concepts clearly
• Experience with Agile/Scrum methodologies
Technical Skills
GCP Core Services
• BigQuery
• Cloud Storage
• Cloud Dataflow
• Cloud Dataproc
• Pub/Sub
• Cloud Composer (Airflow)
• Cloud Functions
• Cloud Run
Programming & Data
• Python (Pandas, NumPy, PySpark)
• SQL (advanced querying and optimization)
• Spark (Batch & Streaming)
Data Engineering & Integration
• ETL/ELT pipeline development
• Data modeling (Star & Snowflake schema)
• Real-time streaming architectures
• API integrations and REST services
DevOps & Containerization
• CI/CD (GitHub Actions, Jenkins, or similar)
• Docker
• Kubernetes
• Infrastructure as Code (Terraform preferred)
Education, Experience and Certification
• Bachelor’s degree in Computer Science, Engineering, MIS, or related field
• 5–8 years of experience in Data Engineering
• 3+ years of hands-on experience with Google Cloud Platform
• 2+ years of experience building containerized applications
• Strong experience in designing and deploying data pipelines in cloud environments
• Google Cloud Professional Data Engineer certification (Preferred)
","descriptionBodyPlain":"Position Purpose\nThe GCP Data Engineer will be part of the Data & Analytics team, responsible for designing, building, and maintaining scalable data pipelines and cloud-based data platforms on Google Cloud Platform (GCP).\nThis role focuses on transforming raw data into reliable and efficient data systems that enable advanced analytics, reporting, and data-driven decision-making.\nThe Data Engineer will collaborate with Data Scientists, Architects, Project Managers, and Business stakeholders on implementation, migration, modernization, and optimization initiatives.\n\nKey Responsibilities\n• Design, build, and maintain scalable data pipelines on GCP\n • Develop and optimize batch and real-time data processing solutions\n • Build and manage data lakes and data warehouses\n • Develop and maintain datasets for analytics and reporting\n • Improve data quality, reliability, and efficiency\n • Create solution design and technical documentation\n • Work independently and as part of cross-functional teams\n • Assist in pre-sales activities by providing effort estimates and technical inputs\n • Collaborate with Project Management to ensure on-time, on-budget delivery\n • Implement DevOps and CI/CD practices for data pipelines\n\nCompetencies\nPersonal\n• Strong analytical and problem-solving skills\n • High energy, ownership mindset, and accountability\n • Flexible and results-oriented\n • Strong communication and stakeholder management skills\nLeadership\n• Ability to guide junior team members\n • Work effectively with diverse technical and business teams\n • Provide technical mentoring and best practices\nOperations\n• Manage multiple projects and priorities effectively\n • Deliver customer-focused solutions\n • Optimize performance and resource utilization\nTechnical\n• Strong understanding of cloud-native data architecture\n • Ability to communicate complex technical concepts clearly\n • Experience with Agile/Scrum methodologies\n\nTechnical Skills\nGCP Core Services\n• BigQuery\n • Cloud Storage\n • Cloud Dataflow\n • Cloud Dataproc\n • Pub/Sub\n • Cloud Composer (Airflow)\n • Cloud Functions\n • Cloud Run\nProgramming & Data\n• Python (Pandas, NumPy, PySpark)\n • SQL (advanced querying and optimization)\n • Spark (Batch & Streaming)\nData Engineering & Integration\n• ETL/ELT pipeline development\n • Data modeling (Star & Snowflake schema)\n • Real-time streaming architectures\n • API integrations and REST services\nDevOps & Containerization\n• CI/CD (GitHub Actions, Jenkins, or similar)\n • Docker\n • Kubernetes\n • Infrastructure as Code (Terraform preferred)\n\nEducation, Experience and Certification\n• Bachelor’s degree in Computer Science, Engineering, MIS, or related field\n • 5–8 years of experience in Data Engineering\n • 3+ years of hands-on experience with Google Cloud Platform\n • 2+ years of experience building containerized applications\n • Strong experience in designing and deploying data pipelines in cloud environments\n • Google Cloud Professional Data Engineer certification (Preferred)\n","hostedUrl":"https://jobs.lever.co/ttecdigital/30e1d7a4-5e8f-44cf-89cc-956f7a7b0e79","applyUrl":"https://jobs.lever.co/ttecdigital/30e1d7a4-5e8f-44cf-89cc-956f7a7b0e79/apply"},{"additionalPlain":"#LI-DD1\n\n\nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-RemotePhilippines\n","additional":"#LI-DD1
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-RemotePhilippines
","categories":{"commitment":"Full-Time","department":"Genesys","location":"Manila","team":"Managed Services","allLocations":["Manila"]},"createdAt":1773340375330,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nThe TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.\n\nWe are seeking a highly skilled and experienced Senior Genesys Engineer to join our team in Houston. The ideal candidate will have extensive knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Realtime Reporting, Genesys Historical Reporting, IWD, Genesys Administrator, and Workforce Management (WFM). The role requires participation in an on-call rotation to ensure 24/7 support.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
\n
The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.
\n
We are seeking a highly skilled and experienced Senior Genesys Engineer to join our team in Houston. The ideal candidate will have extensive knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Realtime Reporting, Genesys Historical Reporting, IWD, Genesys Administrator, and Workforce Management (WFM). The role requires participation in an on-call rotation to ensure 24/7 support.
\n
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"\n
The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.
\n
We are seeking a highly skilled and experienced Senior Genesys Engineer to join our team in Houston. The ideal candidate will have extensive knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Realtime Reporting, Genesys Historical Reporting, IWD, Genesys Administrator, and Workforce Management (WFM). The role requires participation in an on-call rotation to ensure 24/7 support.
\n
#LI-DD1
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
\n
\nBenefits available to eligible employees include the following:
\n- Medical, dental, vision
\n- tax-advantaged health care accounts
\n- financial and income protection benefits
\n- paid time off (PTO) and wellness time off.
\n
\nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
\n
\n
\nAbout Us
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
\n
\n#LI-Remote
","categories":{"commitment":"Full-Time","department":"Genesys","location":"Austin, TX","team":"Managed Services","allLocations":["Austin, TX"]},"createdAt":1751051077930,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nThe TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.\n\nWe are seeking a highly skilled and experienced Senior Genesys Engineer to join our team in Houston. The ideal candidate will have extensive knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Realtime Reporting, Genesys Historical Reporting, IWD, Genesys Administrator, and Workforce Management (WFM). The role requires participation in an on-call rotation to ensure 24/7 support.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
\n
The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.
\n
We are seeking a highly skilled and experienced Senior Genesys Engineer to join our team in Houston. The ideal candidate will have extensive knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Realtime Reporting, Genesys Historical Reporting, IWD, Genesys Administrator, and Workforce Management (WFM). The role requires participation in an on-call rotation to ensure 24/7 support.
\n
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"\n
The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.
\n
We are seeking a highly skilled and experienced Senior Genesys Engineer to join our team in Houston. The ideal candidate will have extensive knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Realtime Reporting, Genesys Historical Reporting, IWD, Genesys Administrator, and Workforce Management (WFM). The role requires participation in an on-call rotation to ensure 24/7 support.
\n
#LI-BN1
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-RemotePhilippines
","categories":{"commitment":"Full-Time","department":"Five9","location":"Manila","team":"Delivery","allLocations":["Manila"]},"createdAt":1774976672073,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nTTEC Digital and Five9 have a long-standing partnership centered around delivering world-class AI-powered contact center solutions. Five9provides the cloud-native CCaaS technology while TTEC brings deep CX consulting, integration, deployment and optimization expertise!\n \nTTEC Digital is hiring an experienced Five9 Senior Consultant for implementation and delivery in our Professional Services organization. This is a remote role, based in the US and will report to the Executive Director of Technology Consulting.\n \nYou will configure the core Five9 Intelligent CX Platform, build integrations with third party applications such as CRM and ITSM systems, and perform end to end testing to ensure solutions function as designed. This hands on, execution focused role requires Five9 configuration experience and a developer background to build API integrations and customize JavaScript/HTML scripts. You will work across the Five9 product suite including VCC, IVR/IVA, WFA, QM/WEM, digital channels, and CRM/partner integrations while delivering high quality complex configurations and successful deployments for TTEC’s enterprise clients.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital and Five9 have a long-standing partnership centered around delivering world-class AI-powered contact center solutions. Five9provides the cloud-native CCaaS technology while TTEC brings deep CX consulting, integration, deployment and optimization expertise!
\n
\nTTEC Digital is hiring an experienced Five9 Senior Consultant for implementation and delivery in our Professional Services organization. This is a remote role, based in the US and will report to the Executive Director of Technology Consulting.
\n
\nYou will configure the core Five9 Intelligent CX Platform, build integrations with third party applications such as CRM and ITSM systems, and perform end to end testing to ensure solutions function as designed. This hands on, execution focused role requires Five9 configuration experience and a developer background to build API integrations and customize JavaScript/HTML scripts. You will work across the Five9 product suite including VCC, IVR/IVA, WFA, QM/WEM, digital channels, and CRM/partner integrations while delivering high quality complex configurations and successful deployments for TTEC’s enterprise clients.
","id":"13088f17-edef-4ca2-a852-6a0605992e28","lists":[{"text":"What you will be doing","content":"\nConfigure Five9 VCC and IVA applications according to solution specifications from Solution Architects and Business Analysts, following established best practice guidelines.\nBuild and maintain inbound and outbound campaigns, queues, skills, routing profiles, dispositions, pacing, dialing logic, and related system settings.\nConfigure IVR/Studio IVA flows, including nested call paths, external variables, context tables, foreign scripts, and Studio based IVA logic.\nImplement WFA, QM/WEM, AI Insights, Agent Assist, Guidance Cards, Knowledge, dashboards, reports, and Supervisor Desktop configurations.\nPerform thorough configuration testing and validation prior to customer UAT or deployment.\nBuild, test, and troubleshoot connectors, REST/SOAP API integrations, data mappings, and webhooks for CRM/ITSM integrations including support for OAuth/SAML authentication flows, error handling and payload parsing.\nWrite and maintain JavaScript/HTML/CSS customizations (DOM manipulation, iframes, cookies, UI logic, and embedded components).\nConfigure CRM/ITSM integrations such as Salesforce, Dynamics, ServiceNow, Zendesk, NetSuite, and Velocify.\nTroubleshoot issues across Five9 components and diagnose cross layer problems spanning application, browser, network/SIP/RTP/VoIP, and telecom. Perform log capture, scenario reproduction, and root cause analysis, collaborating with senior engineers/architects on complex issues.\nParticipate in client calls and technical working sessions, communicating progress, blockers, and status updates clearly to project managers and architects.\nDocument configuration decisions, integration logic, test cases, and operational details, and contribute to internal best practice libraries, reusable assets, and configuration templates.\n"},{"text":"What skills you will bring","content":"\nBA/BS in computer science, IT, engineering, or equivalent experience.\n3+ years of experience working as a Contact Center Professional Services Consultant\n3+ years of direct, hands on experience implementing or supporting the Five9 Intelligent CX Platform.\n3+ years of experience configuring IVR/IVA in Five9 Studio.\n1+ year of experience with CRM integrations (Salesforce, Dynamics, ServiceNow, Zendesk, NetSuite, Velocify).\nDeveloper skill set, including:\nBuilding and debugging REST/SOAP APIs, webhooks, and event driven integrations\nWriting custom JavaScript/HTML/CSS for UI and integration behaviors\nCalling and orchestrating third party APIs (authentication, pagination, error handling, retries)\nStrong understanding of contact center fundamentals and CCaaS concepts.\nAbility to troubleshoot across application, network, and telecom layers.\nExcellent communication, documentation, and customer engagement skills.\nAbility to manage multiple configurations, deadlines, and deliverables with minimal supervision.\nExperience with WFA, WEM/QM, Agent Assist, Guidance Cards, Knowledge, and reporting dashboards.\nBasic server side experience (Node.js, .NET, PHP, or Java) for integration utilities or middleware.\nExperience implementing SSO/SAML/OAuth authentication flows.\n"}],"text":"Senior Implementation Engineer - Five9 VCC Solutions","country":"PH","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"TTEC Digital and Five9 have a long-standing partnership centered around delivering world-class AI-powered contact center solutions. Five9provides the cloud-native CCaaS technology while TTEC brings deep CX consulting, integration, deployment and optimization expertise!
\n
\nTTEC Digital is hiring an experienced Five9 Senior Consultant for implementation and delivery in our Professional Services organization. This is a remote role, based in the US and will report to the Executive Director of Technology Consulting.
\n
\nYou will configure the core Five9 Intelligent CX Platform, build integrations with third party applications such as CRM and ITSM systems, and perform end to end testing to ensure solutions function as designed. This hands on, execution focused role requires Five9 configuration experience and a developer background to build API integrations and customize JavaScript/HTML scripts. You will work across the Five9 product suite including VCC, IVR/IVA, WFA, QM/WEM, digital channels, and CRM/partner integrations while delivering high quality complex configurations and successful deployments for TTEC’s enterprise clients.
","descriptionBodyPlain":"TTEC Digital and Five9 have a long-standing partnership centered around delivering world-class AI-powered contact center solutions. Five9provides the cloud-native CCaaS technology while TTEC brings deep CX consulting, integration, deployment and optimization expertise!\n \nTTEC Digital is hiring an experienced Five9 Senior Consultant for implementation and delivery in our Professional Services organization. This is a remote role, based in the US and will report to the Executive Director of Technology Consulting.\n \nYou will configure the core Five9 Intelligent CX Platform, build integrations with third party applications such as CRM and ITSM systems, and perform end to end testing to ensure solutions function as designed. This hands on, execution focused role requires Five9 configuration experience and a developer background to build API integrations and customize JavaScript/HTML scripts. You will work across the Five9 product suite including VCC, IVR/IVA, WFA, QM/WEM, digital channels, and CRM/partner integrations while delivering high quality complex configurations and successful deployments for TTEC’s enterprise clients.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/13088f17-edef-4ca2-a852-6a0605992e28","applyUrl":"https://jobs.lever.co/ttecdigital/13088f17-edef-4ca2-a852-6a0605992e28/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"Microsoft","location":"Hyderabad","team":"Delivery","allLocations":["Hyderabad"]},"createdAt":1778868720617,"description":"","descriptionPlain":"","id":"95ceba80-770b-4092-9c8d-cc2f619d78b9","lists":[],"text":"Senior Project Manager","country":"IN","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/ttecdigital/95ceba80-770b-4092-9c8d-cc2f619d78b9","applyUrl":"https://jobs.lever.co/ttecdigital/95ceba80-770b-4092-9c8d-cc2f619d78b9/apply"},{"additionalPlain":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n","additional":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
","categories":{"commitment":"Full-Time","department":"Microsoft","location":"Hyderabad","team":"Managed Services","allLocations":["Hyderabad"]},"createdAt":1775616962225,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nPosition Purpose\nThe Senior Dynamics 365 & Power Platform Consultant will play a critical role in supporting, enhancing, and maintaining enterprise Microsoft solutions within a global managed services environment. This position focuses on production support, solution advisory, and technical leadership, ensuring high-quality delivery across Dynamics 365 and Power Platform ecosystems while guiding team members and resolving complex issues.\nKey Responsibilities\nAct as a technical consultant and lead for Dynamics 365 and Power Platform solutions in production environments.\nOwn and resolve complex L3/L4 production issues through effective triage and root cause analysis.\nGuide and mentor team members handling incidents, service requests, and minor enhancements.\nSupport and enhance Microsoft CCaaS (Omnichannel) solutions including routing, workstreams, and agent experience.\nDesign, implement, and support integrations using Azure services such as Logic Apps and Functions.\nReview code, configurations, and fixes to ensure performance, scalability, and security.\nLeverage AI-assisted tools like GitHub Copilot and Power Platform Copilot to improve efficiency and quality.\nParticipate in global support operations including night/rotational shifts and on-call duties.\nEnsure SLA adherence and timely resolution of high-priority incidents.\nTechnical Expertise\nStrong hands-on experience with Dynamics 365 (CRM).\nDeep expertise in Power Platform including Canvas Apps, Model-driven Apps, Power Automate, and PCF.\nExperience in handling production support environments (AMS/Managed Services).\nStrong knowledge of Microsoft Omnichannel / CCaaS solutions.\nProficiency in Azure integration services (Logic Apps, Functions, Dataverse APIs).\nExperience with code reviews, debugging, and performance optimization.\nFamiliarity with AI-assisted development tools (GitHub Copilot, Copilot Studio).\nCompetency\nStrong analytical and problem-solving skills.\nExcellent communication and stakeholder management abilities.\nAbility to work in a fast-paced global support environment.\nLeadership skills with the ability to guide and mentor teams without direct authority.\nHigh ownership and accountability for production issues and deliverables.\nAdaptability to rotational shifts and on-call support requirements.\nShift: Night / Rotational (Global Support Model)\nTechnology Stack\nMicrosoft Dynamics 365 (CRM)\nMicrosoft Power Platform (Canvas Apps, Model-driven Apps, Power Automate, PCF)\nMicrosoft Omnichannel / CCaaS\nAzure Services (Logic Apps, Functions, Dataverse APIs)\n.NET / C#\nGit, Azure DevOps (CI/CD, ALM)\nAI Tools (GitHub Copilot, Copilot Studio, Power Platform Copilot)\nEducation, Experience and Certification\nBachelor’s degree in Computer Science, Information Technology, or related field.\n6–8 years of relevant experience in Dynamics 365 and Power Platform.\nExperience working in Managed Services / AMS support environments.\nMicrosoft certifications in Dynamics 365, Power Platform, or Azure are preferred\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
\n
Position Purpose
\n
The Senior Dynamics 365 & Power Platform Consultant will play a critical role in supporting, enhancing, and maintaining enterprise Microsoft solutions within a global managed services environment. This position focuses on production support, solution advisory, and technical leadership, ensuring high-quality delivery across Dynamics 365 and Power Platform ecosystems while guiding team members and resolving complex issues.
\n
Key Responsibilities
\n
\n- Act as a technical consultant and lead for Dynamics 365 and Power Platform solutions in production environments.
\n- Own and resolve complex L3/L4 production issues through effective triage and root cause analysis.
\n- Guide and mentor team members handling incidents, service requests, and minor enhancements.
\n- Support and enhance Microsoft CCaaS (Omnichannel) solutions including routing, workstreams, and agent experience.
\n- Design, implement, and support integrations using Azure services such as Logic Apps and Functions.
\n- Review code, configurations, and fixes to ensure performance, scalability, and security.
\n- Leverage AI-assisted tools like GitHub Copilot and Power Platform Copilot to improve efficiency and quality.
\n- Participate in global support operations including night/rotational shifts and on-call duties.
\n- Ensure SLA adherence and timely resolution of high-priority incidents.
\n
\n
Technical Expertise
\n
\n- Strong hands-on experience with Dynamics 365 (CRM).
\n- Deep expertise in Power Platform including Canvas Apps, Model-driven Apps, Power Automate, and PCF.
\n- Experience in handling production support environments (AMS/Managed Services).
\n- Strong knowledge of Microsoft Omnichannel / CCaaS solutions.
\n- Proficiency in Azure integration services (Logic Apps, Functions, Dataverse APIs).
\n- Experience with code reviews, debugging, and performance optimization.
\n- Familiarity with AI-assisted development tools (GitHub Copilot, Copilot Studio).
\n
\n
Competency
\n
\n- Strong analytical and problem-solving skills.
\n- Excellent communication and stakeholder management abilities.
\n- Ability to work in a fast-paced global support environment.
\n- Leadership skills with the ability to guide and mentor teams without direct authority.
\n- High ownership and accountability for production issues and deliverables.
\n- Adaptability to rotational shifts and on-call support requirements.
\n- Shift: Night / Rotational (Global Support Model)
\n
\n
Technology Stack
\n
\n- Microsoft Dynamics 365 (CRM)
\n- Microsoft Power Platform (Canvas Apps, Model-driven Apps, Power Automate, PCF)
\n- Microsoft Omnichannel / CCaaS
\n- Azure Services (Logic Apps, Functions, Dataverse APIs)
\n- .NET / C#
\n- Git, Azure DevOps (CI/CD, ALM)
\n- AI Tools (GitHub Copilot, Copilot Studio, Power Platform Copilot)
\n
\n
Education, Experience and Certification
\n
\n- Bachelor’s degree in Computer Science, Information Technology, or related field.
\n- 6–8 years of relevant experience in Dynamics 365 and Power Platform.
\n- Experience working in Managed Services / AMS support environments.
\n- Microsoft certifications in Dynamics 365, Power Platform, or Azure are preferred
\n
\n
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"\n
Position Purpose
\n
The Senior Dynamics 365 & Power Platform Consultant will play a critical role in supporting, enhancing, and maintaining enterprise Microsoft solutions within a global managed services environment. This position focuses on production support, solution advisory, and technical leadership, ensuring high-quality delivery across Dynamics 365 and Power Platform ecosystems while guiding team members and resolving complex issues.
\n
Key Responsibilities
\n
\n- Act as a technical consultant and lead for Dynamics 365 and Power Platform solutions in production environments.
\n- Own and resolve complex L3/L4 production issues through effective triage and root cause analysis.
\n- Guide and mentor team members handling incidents, service requests, and minor enhancements.
\n- Support and enhance Microsoft CCaaS (Omnichannel) solutions including routing, workstreams, and agent experience.
\n- Design, implement, and support integrations using Azure services such as Logic Apps and Functions.
\n- Review code, configurations, and fixes to ensure performance, scalability, and security.
\n- Leverage AI-assisted tools like GitHub Copilot and Power Platform Copilot to improve efficiency and quality.
\n- Participate in global support operations including night/rotational shifts and on-call duties.
\n- Ensure SLA adherence and timely resolution of high-priority incidents.
\n
\n
Technical Expertise
\n
\n- Strong hands-on experience with Dynamics 365 (CRM).
\n- Deep expertise in Power Platform including Canvas Apps, Model-driven Apps, Power Automate, and PCF.
\n- Experience in handling production support environments (AMS/Managed Services).
\n- Strong knowledge of Microsoft Omnichannel / CCaaS solutions.
\n- Proficiency in Azure integration services (Logic Apps, Functions, Dataverse APIs).
\n- Experience with code reviews, debugging, and performance optimization.
\n- Familiarity with AI-assisted development tools (GitHub Copilot, Copilot Studio).
\n
\n
Competency
\n
\n- Strong analytical and problem-solving skills.
\n- Excellent communication and stakeholder management abilities.
\n- Ability to work in a fast-paced global support environment.
\n- Leadership skills with the ability to guide and mentor teams without direct authority.
\n- High ownership and accountability for production issues and deliverables.
\n- Adaptability to rotational shifts and on-call support requirements.
\n- Shift: Night / Rotational (Global Support Model)
\n
\n
Technology Stack
\n
\n- Microsoft Dynamics 365 (CRM)
\n- Microsoft Power Platform (Canvas Apps, Model-driven Apps, Power Automate, PCF)
\n- Microsoft Omnichannel / CCaaS
\n- Azure Services (Logic Apps, Functions, Dataverse APIs)
\n- .NET / C#
\n- Git, Azure DevOps (CI/CD, ALM)
\n- AI Tools (GitHub Copilot, Copilot Studio, Power Platform Copilot)
\n
\n
Education, Experience and Certification
\n
\n- Bachelor’s degree in Computer Science, Information Technology, or related field.
\n- 6–8 years of relevant experience in Dynamics 365 and Power Platform.
\n- Experience working in Managed Services / AMS support environments.
\n- Microsoft certifications in Dynamics 365, Power Platform, or Azure are preferred
\n
\n
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a Technical Account Manager to steward strategic client relationships, drive platform adoption, and ensure measurable outcomes across Amazon Connect and AWS-based contact center ecosystems. This role blends technical leadership, client partnership, and operational excellence to deliver a seamless, high-value Managed Services experience.
This is a 100% remote opportunity! Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.
","id":"37afa6de-13a0-47cb-9430-f1f36d3378f8","lists":[{"text":"What You Will Do:","content":"Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders. Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations. Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability. Monitor platform usage, performance trends, and health indicators; provide forward-looking recommendations that improve reliability and business outcomes. Maintain clear communication of risks, action plans, and technical decisions while coordinating with engineering, developers, and cloud support teams. Support renewal readiness and long-term planning by keeping environments optimized, documented, and aligned to the client’s roadmap. "},{"text":"What You Will Bring: ","content":"Experience in Technical Account Management, Technical Program Management, Solutions Consulting, or similar roles supporting cloud contact center platforms. Working knowledge of Amazon Connect, AWS services, telephony/IVR, cloud operations, and modern CX architectures. Ability to translate client goals into actionable technical plans and lead cross-functional execution. Strong communication, stakeholder management, and executive-level summarization skills. Familiarity with Jira, ServiceNow, Microsoft Dynamics, or similar workflow/ITSM tools. "}],"salaryRange":{"interval":"per-year-salary","currency":"COP","min":0,"max":0},"salaryDescription":"#LI-JF1
","salaryDescriptionPlain":"#LI-JF1\n","text":"Technical Account Manager","country":"PH","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"TTEC Digital seeks a Technical Account Manager to steward strategic client relationships, drive platform adoption, and ensure measurable outcomes across Amazon Connect and AWS-based contact center ecosystems. This role blends technical leadership, client partnership, and operational excellence to deliver a seamless, high-value Managed Services experience.
This is a 100% remote opportunity! Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.
","descriptionBodyPlain":"TTEC Digital seeks a Technical Account Manager to steward strategic client relationships, drive platform adoption, and ensure measurable outcomes across Amazon Connect and AWS-based contact center ecosystems. This role blends technical leadership, client partnership, and operational excellence to deliver a seamless, high-value Managed Services experience. \n\nThis is a 100% remote opportunity! Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/37afa6de-13a0-47cb-9430-f1f36d3378f8","applyUrl":"https://jobs.lever.co/ttecdigital/37afa6de-13a0-47cb-9430-f1f36d3378f8/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"AWS","location":"Bogota","team":"Managed Services","allLocations":["Bogota"]},"createdAt":1771611709415,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nTTEC Digital seeks a Technical Account Manager (TAM) to join our growing organization in Bogota, Colombia. \n \nThis is a 100% remote opportunity!\n \nThe Technical Account Manager will steward strategic client relationships, drive platform adoption, and ensure measurable outcomes across Amazon Connect and AWS-based contact center ecosystems. This role blends technical leadership, client partnership, and operational excellence to deliver a seamless, high-value Managed Services experience.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a Technical Account Manager (TAM) to join our growing organization in Bogota, Colombia.
\n
\nThis is a 100% remote opportunity!
\n
\nThe Technical Account Manager will steward strategic client relationships, drive platform adoption, and ensure measurable outcomes across Amazon Connect and AWS-based contact center ecosystems. This role blends technical leadership, client partnership, and operational excellence to deliver a seamless, high-value Managed Services experience.
","id":"c1e9deb5-31ab-4d9c-9b8c-89b4eafa6214","lists":[{"text":"What You Will Do:","content":"\nServe as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders. \nEnsure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations. \nOversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability. \nMonitor platform usage, performance trends, and health indicators; provide forward-looking recommendations that improve reliability and business outcomes. \nMaintain clear communication of risks, action plans, and technical decisions while coordinating with engineering, developers, and cloud support teams. \nSupport renewal readiness and long-term planning by keeping environments optimized, documented, and aligned to the client’s roadmap. \n"},{"text":"What You Will Bring: ","content":"\nExperience in Technical Account Management, Technical Program Management, Solutions Consulting, or similar roles supporting cloud contact center platforms. \nWorking knowledge of Amazon Connect, AWS services, telephony/IVR, cloud operations, and modern CX architectures. \nReading, writing, and speaking fluency in the English language is a MUST-HAVE\nAbility to translate client goals into actionable technical plans and lead cross-functional execution. \nStrong communication, stakeholder management, and executive-level summarization skills. \nFamiliarity with Jira, ServiceNow, Microsoft Dynamics, or similar workflow/ITSM tools. \n"}],"salaryRange":{"interval":"per-year-salary","currency":"COP","min":0,"max":0},"salaryDescription":"#LI-JF1
","salaryDescriptionPlain":"#LI-JF1\n","text":"Technical Account Manager","country":"CO","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"TTEC Digital seeks a Technical Account Manager (TAM) to join our growing organization in Bogota, Colombia.
\n
\nThis is a 100% remote opportunity!
\n
\nThe Technical Account Manager will steward strategic client relationships, drive platform adoption, and ensure measurable outcomes across Amazon Connect and AWS-based contact center ecosystems. This role blends technical leadership, client partnership, and operational excellence to deliver a seamless, high-value Managed Services experience.
","descriptionBodyPlain":"TTEC Digital seeks a Technical Account Manager (TAM) to join our growing organization in Bogota, Colombia. \n \nThis is a 100% remote opportunity!\n \nThe Technical Account Manager will steward strategic client relationships, drive platform adoption, and ensure measurable outcomes across Amazon Connect and AWS-based contact center ecosystems. This role blends technical leadership, client partnership, and operational excellence to deliver a seamless, high-value Managed Services experience.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/c1e9deb5-31ab-4d9c-9b8c-89b4eafa6214","applyUrl":"https://jobs.lever.co/ttecdigital/c1e9deb5-31ab-4d9c-9b8c-89b4eafa6214/apply"},{"additionalPlain":"","additional":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
","categories":{"commitment":"Full-Time","department":"NICE","location":"Hyderabad","team":"Delivery","allLocations":["Hyderabad"]},"createdAt":1775151446943,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
\nThe NICE Technical Architect is responsible for architecting, designing, and delivering scalable NICE CXone platform solutions while leading a team of consultants. This role involves end-to-end ownership of technical delivery, collaboration with onsite and client stakeholders, and driving innovation and growth within the NICE practice. The architect will play a key role in solution engineering, pre-sales, and ensuring high-quality project execution.
\nKey Responsibilities
\n· Architect, design, and deliver NICE CXone platform solutions.
· Lead and mentor a team of NICE consultants for successful project delivery.
· Take ownership of technical delivery for projects executed from India.
· Collaborate with onsite teams, project managers, sales teams, and clients.
· Understand project scope and define detailed technical work plans.
· Estimate effort and plan delivery for offshore teams.
· Review deliverables to ensure quality and adherence to standards.
· Participate in coding, testing, and solution development activities.
· Work closely with system analysts and project managers for project completion.
· Engage in pre-sales activities including solution design, estimation, and proposal creation.
· Drive innovation, capability development, and practice growth.
· Support training, mentoring, and knowledge-sharing initiatives.
· Contribute to team expansion and skill development strategies.
· Ensure operational metrics and delivery excellence for the India team.
· Participate in meetings, training sessions, and stakeholder discussions.
· Work from Hyderabad office as per organizational policies.
\nTechnical Expertise
\n· Strong expertise in NICE CXone platform and CCaaS solutions.
· Hands-on experience with CXone Studio and contact center workflows.
· Strong understanding of omnichannel contact center technologies.
· Experience in enterprise CCaaS architecture design and implementation.
· Proficiency in ASP.NET, C#, XML, and Web Services.
· Experience in software development and real-time system design.
· Knowledge of cloud-based contact center solutions and integrations.
· Strong understanding of networking and infrastructure.
· Ability to troubleshoot complex technical issues and deliver solutions.
\nCompetency
\nPersonal
\nStrong interpersonal skills, high energy, integrity, adaptability, and problem-solving mindset.
\nLeadership
\nAbility to lead teams, mentor junior members, and manage diverse stakeholders effectively.
\nOperations
\nStrong capability to manage multiple projects, prioritize tasks, and ensure efficient delivery.
\nTechnical
\nAbility to understand complex technical systems and deliver robust solutions.
\nTechnology Stack
\n· NICE CXone Platform & CXone Studio
· Programming: C#, ASP.NET, JavaScript, Python, Java, C++
· Web Technologies: XML, Web Services
· Contact Center Technologies: CCaaS, IVR, Omnichannel Solutions
· Cloud & Infrastructure: Networking, UC Environments
\nEducation, Experience and Certification
\n· Bachelor’s degree in Computer Science, IT, Engineering, or related field (preferred).
· 10+ years of experience in customer experience/contact center technology space.
· 3+ years of experience in NICE CXone and UC environments.
· 6+ years of software development experience in real-time systems.
· Strong experience in enterprise-level CCaaS architecture.
· Experience in network infrastructure and integrations.
· Proven ability to work in fast-paced environments.
· Strong team player with leadership capabilities.
","id":"6acd6364-a80d-4a90-a66b-dac374860211","lists":[],"text":"Technical Architect – NICE CXone","country":"IN","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"Position Purpose
\nThe NICE Technical Architect is responsible for architecting, designing, and delivering scalable NICE CXone platform solutions while leading a team of consultants. This role involves end-to-end ownership of technical delivery, collaboration with onsite and client stakeholders, and driving innovation and growth within the NICE practice. The architect will play a key role in solution engineering, pre-sales, and ensuring high-quality project execution.
\nKey Responsibilities
\n· Architect, design, and deliver NICE CXone platform solutions.
· Lead and mentor a team of NICE consultants for successful project delivery.
· Take ownership of technical delivery for projects executed from India.
· Collaborate with onsite teams, project managers, sales teams, and clients.
· Understand project scope and define detailed technical work plans.
· Estimate effort and plan delivery for offshore teams.
· Review deliverables to ensure quality and adherence to standards.
· Participate in coding, testing, and solution development activities.
· Work closely with system analysts and project managers for project completion.
· Engage in pre-sales activities including solution design, estimation, and proposal creation.
· Drive innovation, capability development, and practice growth.
· Support training, mentoring, and knowledge-sharing initiatives.
· Contribute to team expansion and skill development strategies.
· Ensure operational metrics and delivery excellence for the India team.
· Participate in meetings, training sessions, and stakeholder discussions.
· Work from Hyderabad office as per organizational policies.
\nTechnical Expertise
\n· Strong expertise in NICE CXone platform and CCaaS solutions.
· Hands-on experience with CXone Studio and contact center workflows.
· Strong understanding of omnichannel contact center technologies.
· Experience in enterprise CCaaS architecture design and implementation.
· Proficiency in ASP.NET, C#, XML, and Web Services.
· Experience in software development and real-time system design.
· Knowledge of cloud-based contact center solutions and integrations.
· Strong understanding of networking and infrastructure.
· Ability to troubleshoot complex technical issues and deliver solutions.
\nCompetency
\nPersonal
\nStrong interpersonal skills, high energy, integrity, adaptability, and problem-solving mindset.
\nLeadership
\nAbility to lead teams, mentor junior members, and manage diverse stakeholders effectively.
\nOperations
\nStrong capability to manage multiple projects, prioritize tasks, and ensure efficient delivery.
\nTechnical
\nAbility to understand complex technical systems and deliver robust solutions.
\nTechnology Stack
\n· NICE CXone Platform & CXone Studio
· Programming: C#, ASP.NET, JavaScript, Python, Java, C++
· Web Technologies: XML, Web Services
· Contact Center Technologies: CCaaS, IVR, Omnichannel Solutions
· Cloud & Infrastructure: Networking, UC Environments
\nEducation, Experience and Certification
\n· Bachelor’s degree in Computer Science, IT, Engineering, or related field (preferred).
· 10+ years of experience in customer experience/contact center technology space.
· 3+ years of experience in NICE CXone and UC environments.
· 6+ years of software development experience in real-time systems.
· Strong experience in enterprise-level CCaaS architecture.
· Experience in network infrastructure and integrations.
· Proven ability to work in fast-paced environments.
· Strong team player with leadership capabilities.
","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/ttecdigital/6acd6364-a80d-4a90-a66b-dac374860211","applyUrl":"https://jobs.lever.co/ttecdigital/6acd6364-a80d-4a90-a66b-dac374860211/apply"},{"additionalPlain":"#LI-BN1\n","additional":"#LI-BN1
","categories":{"commitment":"Full-Time","department":"Microsoft","location":"London, England","team":"Delivery","allLocations":["London, England"]},"createdAt":1757082805079,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\nAs we expand across the EMEA region we are building a strong, Employee Experience-focused culture around proven leadership and a passionate team, hungry to partner with existing and new TTEC clients to deliver transformational CX solutions. As the recipient of the Microsoft Eagle Award for 2 years running, we are recognized experts in providing Microsoft Dynamics cloud-based software products.\n \nThe Role\nWe are seeking an experienced and highly skilled Dynamics 365 & Power Platform Technical Consultant with a focus on the digital contact centre platform and customer experience (CX) solutions. The ideal candidate will have a deep understanding of Dynamics 365 and Power Platform, excellent presentation and communication skills, and a strong background in customer-facing roles.\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As we expand across the EMEA region we are building a strong, Employee Experience-focused culture around proven leadership and a passionate team, hungry to partner with existing and new TTEC clients to deliver transformational CX solutions. As the recipient of the Microsoft Eagle Award for 2 years running, we are recognized experts in providing Microsoft Dynamics cloud-based software products.
\n
\nThe Role
\nWe are seeking an experienced and highly skilled Dynamics 365 & Power Platform Technical Consultant with a focus on the digital contact centre platform and customer experience (CX) solutions. The ideal candidate will have a deep understanding of Dynamics 365 and Power Platform, excellent presentation and communication skills, and a strong background in customer-facing roles.
","id":"b7666da2-19ac-4d9a-96b7-d2af76d056f6","lists":[{"text":"What you'll be doing:","content":"\nUse design thinking concepts to help business decision-makers establish the primary goal for projects using an approach that encourages them to think beyond simply making existing processes more efficient.\nAct as the technical subject matter expert for Dynamics 365 digital contact centre platform and CX solutions, including product demonstrations and presentations to prospective customers.\nStay up-to-date with the latest industry trends and technologies, and maintain a deep understanding of the Dynamics 365 digital contact centre platform and CX solutions.\nLeads workshops with customers to understand their business requirements, documents requirements and design appropriate solutions.\nCreate Solution, Functional and Technical Specifications documentation for the project.\nHave a good level of knowledge of all components of the Power Platform and stay current on Power Platform and related technologies, particularly Azure stack technologies that support the solution.\nMentor junior staff, sharing knowledge and experience to ensure that the team grows in experience and effectiveness.\nExpected to be flexible with time and capable of working in a process-oriented environment.\nExcellent communicator with the ability to operate within cross-functional teams.\n"},{"text":"Skills and experience you bring:","content":"\nBachelor’s degree in computer science, Engineering, or a related field.\nAt least 3 years of experience with Dynamics 365, including experience with the digital contact centre platform and CX solutions.\nStrong presentation and communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.\nStrong problem-solving and analytical skills, with the ability to think creatively and find innovative solutions to complex technical challenges.\nAbility to work independently and as part of a team, with a strong work ethic and a willingness to go above and beyond to meet customer needs.\nPrevious experience in a consulting environment.\n\n
"}],"text":"Technical Consultant - D365 & Power Platform","country":"GB","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"As we expand across the EMEA region we are building a strong, Employee Experience-focused culture around proven leadership and a passionate team, hungry to partner with existing and new TTEC clients to deliver transformational CX solutions. As the recipient of the Microsoft Eagle Award for 2 years running, we are recognized experts in providing Microsoft Dynamics cloud-based software products.
\n
\nThe Role
\nWe are seeking an experienced and highly skilled Dynamics 365 & Power Platform Technical Consultant with a focus on the digital contact centre platform and customer experience (CX) solutions. The ideal candidate will have a deep understanding of Dynamics 365 and Power Platform, excellent presentation and communication skills, and a strong background in customer-facing roles.
","descriptionBodyPlain":"As we expand across the EMEA region we are building a strong, Employee Experience-focused culture around proven leadership and a passionate team, hungry to partner with existing and new TTEC clients to deliver transformational CX solutions. As the recipient of the Microsoft Eagle Award for 2 years running, we are recognized experts in providing Microsoft Dynamics cloud-based software products.\n \nThe Role\nWe are seeking an experienced and highly skilled Dynamics 365 & Power Platform Technical Consultant with a focus on the digital contact centre platform and customer experience (CX) solutions. The ideal candidate will have a deep understanding of Dynamics 365 and Power Platform, excellent presentation and communication skills, and a strong background in customer-facing roles.\n","hostedUrl":"https://jobs.lever.co/ttecdigital/b7666da2-19ac-4d9a-96b7-d2af76d056f6","applyUrl":"https://jobs.lever.co/ttecdigital/b7666da2-19ac-4d9a-96b7-d2af76d056f6/apply"},{"additionalPlain":"This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels. \n \nBenefits available to eligible employees include the following: \n- Medical, dental, vision\n- tax-advantaged health care accounts\n- financial and income protection benefits\n- paid time off (PTO) and wellness time off.\n \nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.\n \n \nAbout Us\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.\n \nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.\n \nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.\n \nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.\n \n#LI-Remote\n","additional":"This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
\n
\nBenefits available to eligible employees include the following:
\n- Medical, dental, vision
\n- tax-advantaged health care accounts
\n- financial and income protection benefits
\n- paid time off (PTO) and wellness time off.
\n
\nThis job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
\n
\n
\nAbout Us
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\n
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\n
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\n
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
\n
\n#LI-Remote
","categories":{"commitment":"Full-Time","department":"Cisco","location":"Austin, TX","team":"Managed Services","allLocations":["Austin, TX"]},"createdAt":1779129801392,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n\n\nWe are looking for a Technical Operations Manager to join the Managed Services practice. This is a remote, telecommute role based in US.\n \nIn the role you will be responsible for managing the platform, operational relationships, operations related services, and on-going support of contact center managed operations clients. You will function as a trusted advisor to our clients, and your responsibilities will include oversight of the managed technical operations, building and maintaining client relationships, ensuring client satisfaction, mitigating risks, and leading managed technical operations account expansion. \n \nIn addition, the Operations Manager assures adherence with client regulations/policies (ITIL processes, Time reporting, Asset Management, Release Management, Security, etc.) The Ops Manager also manages internal and external communications regarding the client engagement. The Ops Manager ensures client satisfaction with Managed Services Offerings and facilitates the transition between project-related activities and Day-2 support. Finally, the Ops Manager participates in the management of the commercial aspects of the managed services engagement. This includes assisting with the creation of commercial documentation, requirements gathering and determination of effort.\n \nWhat you will be doing:\n","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
We are looking for a Technical Operations Manager to join the Managed Services practice. This is a remote, telecommute role based in US.
\n
\nIn the role you will be responsible for managing the platform, operational relationships, operations related services, and on-going support of contact center managed operations clients. You will function as a trusted advisor to our clients, and your responsibilities will include oversight of the managed technical operations, building and maintaining client relationships, ensuring client satisfaction, mitigating risks, and leading managed technical operations account expansion.
\n
\nIn addition, the Operations Manager assures adherence with client regulations/policies (ITIL processes, Time reporting, Asset Management, Release Management, Security, etc.) The Ops Manager also manages internal and external communications regarding the client engagement. The Ops Manager ensures client satisfaction with Managed Services Offerings and facilitates the transition between project-related activities and Day-2 support. Finally, the Ops Manager participates in the management of the commercial aspects of the managed services engagement. This includes assisting with the creation of commercial documentation, requirements gathering and determination of effort.
\n
\nWhat you will be doing:
","id":"341a4b1d-15f5-4b00-a489-1dfc86fc404f","lists":[{"text":"Platform Operations Management","content":"\n
\n- Management, trending and analysis of historical and existing support and change service requests
\n- Prioritize work related to service requests for technical resources
\n- Own completion of Change Management cycles and provide adequate visibility internally and externally.
\n- Review daily/weekly/monthly platform statistics related to stability and capacity
\n- Develop Action plans to resolve stability or capacity issues
\n- Coordinate Incident / Service Request resolution activities from initiation to root cause analysis between Service Desk, Level II/III and management resources
\n- Ensure certification of technical plans for major implementations and projects
\n- Continuous development and exhibition of platform knowledge and effective application to the client environment
\n- Ensure adherence with client regulations/policies; i.e., Incident/Problem/Change/Release Management/ITIL, etc.,
\n\n
\n
\n- Organize and Lead regular client Operational status reviews
\n- Coordinate account activities and communications with Account Management and support interactions and communications with relevant vendors
\n- Maintain positive and professional demeanor when communicating internally and externally
\n- Build strong business relationships with all engagement stakeholders
\n- Act as a trusted advisor for client contacts
\n- Distribute and discuss client “lessons learned” discoveries
\n\n
\n
\n
\n- Proactive “informal” check with client on Managed Services performance
\n- Ensure client issues thoroughly triaged and SLA’s met
\n- Conduct bi-annual client feedback discussion
\n- Develop effective action plan to address negative client feedback and prevent recurrence of client issues
\n- Communicate all client feedback to account management and staff
\n- Management and assurance of escalations and timely and effective incident notifications
\n- Drive the assurance of resource effort allocation to remain in alignment with client requirements
\n- Arrange site visits with client to improve ICS/MS understanding of client mission
\n\n
\n
\n- Assist account partners and Account Management with client interactions
\n- Assist with the creation of SOW’s, Change Requests, RFP responses and other contract documentation
\n- Tracking Project run rates, hours utilization and ensure proper invoicing
\n- Pre-Implementation requirements compilation, LOE and Resource Management for small projects
\n- Obtain solid knowledge of Managed Services offerings
\n- Provide formal account status and communication with Account Partner and Account Managers
\n- Provide important client information to peers and management to facilitate good business decisions
\n- Work with account partners to identify relationship expansion opportunities
\n\n
\n
\n- Integrate with and provide feedback to improve delivery methods
\n- Ensure requisite support reference documentation is created
\n- Provide direction for client transition to new support model
\n- Manage client expectations for daily support and ongoing projects
\n- Manage engagement scope and responsibilities
\n\n
\n
\n- 2–4+ years of Technical Operations Management experience, ideally within contact center environments supporting cloud or on‑premises technologies
\n- Proven client management capabilities, including relationship building, expectation setting, and issue resolution
\n- Hands‑on experience delivering or managing Contact Center technologies, such as:
\n\n- Voice and data network operations
\n- Computer Telephony Integration (CTI)
\n- ACD and IVR platforms
\n- CRM systems and related integrations
\n\n- Advanced organizational and coordination skills, with the ability to manage multiple operational priorities in a fast‑paced environment
\n- Nice to have: foundational project management experience (task planning, timelines, cross‑functional coordination)
\n\n
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.\n","descriptionBody":"We are looking for a Technical Operations Manager to join the Managed Services practice. This is a remote, telecommute role based in US.
\n
\nIn the role you will be responsible for managing the platform, operational relationships, operations related services, and on-going support of contact center managed operations clients. You will function as a trusted advisor to our clients, and your responsibilities will include oversight of the managed technical operations, building and maintaining client relationships, ensuring client satisfaction, mitigating risks, and leading managed technical operations account expansion.
\n
\nIn addition, the Operations Manager assures adherence with client regulations/policies (ITIL processes, Time reporting, Asset Management, Release Management, Security, etc.) The Ops Manager also manages internal and external communications regarding the client engagement. The Ops Manager ensures client satisfaction with Managed Services Offerings and facilitates the transition between project-related activities and Day-2 support. Finally, the Ops Manager participates in the management of the commercial aspects of the managed services engagement. This includes assisting with the creation of commercial documentation, requirements gathering and determination of effort.
\n
\nWhat you will be doing:
","descriptionBodyPlain":"We are looking for a Technical Operations Manager to join the Managed Services practice. This is a remote, telecommute role based in US.\n \nIn the role you will be responsible for managing the platform, operational relationships, operations related services, and on-going support of contact center managed operations clients. You will function as a trusted advisor to our clients, and your responsibilities will include oversight of the managed technical operations, building and maintaining client relationships, ensuring client satisfaction, mitigating risks, and leading managed technical operations account expansion. \n \nIn addition, the Operations Manager assures adherence with client regulations/policies (ITIL processes, Time reporting, Asset Management, Release Management, Security, etc.) The Ops Manager also manages internal and external communications regarding the client engagement. The Ops Manager ensures client satisfaction with Managed Services Offerings and facilitates the transition between project-related activities and Day-2 support. Finally, the Ops Manager participates in the management of the commercial aspects of the managed services engagement. This includes assisting with the creation of commercial documentation, requirements gathering and determination of effort.\n \nWhat you will be doing:\n","hostedUrl":"https://jobs.lever.co/ttecdigital/341a4b1d-15f5-4b00-a489-1dfc86fc404f","applyUrl":"https://jobs.lever.co/ttecdigital/341a4b1d-15f5-4b00-a489-1dfc86fc404f/apply"},{"additionalPlain":"","additional":"TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
","categories":{"commitment":"Full-Time","department":"Microsoft","location":"Hyderabad","team":"Managed Services","allLocations":["Hyderabad"]},"createdAt":1775617306775,"descriptionPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","description":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
\nThe Tier II/III UC Support Engineer serves as the primary point of contact for all customer support requests within the Unified Communications Practice. This role is responsible for providing advanced technical support, troubleshooting, and resolution of issues related to UC technologies. The engineer handles system outages, performs triage across hardware, software, and network layers, and ensures timely resolution of incidents ranging from minor to complex. Additionally, the role involves collaboration with internal teams, vendors, and customers, and participation in deployment and enhancement projects such as Microsoft Teams and Session Border Controllers.
\nKey Responsibilities
\n\n- Act as the focal point for customer support requests via voice, email, web, or live calls.
\n- Provide first-line support for system outages, emergencies, and critical issues.
\n- Perform triage and troubleshooting of hardware, software, and network-related problems.
\n- Assess customer requirements and recommend appropriate configurations.
\n- Manage and administer videoconferencing and AV systems.
\n- Monitor system performance and respond proactively to errors and alerts.
\n- Ensure timely resolution or escalation of issues and maintain SLA compliance.
\n- Maintain accurate and complete documentation through internal ticketing systems.
\n- Collaborate with internal teams, field engineers, vendors, and partners.
\n- Support integrations and provide basic application programming when required.
\n- Participate in UC-related projects including Teams and SBC design, deployment, and upgrades.
\n- Initiate billing processes where applicable.
\n- Collect and analyze usage statistics and repair logs.
\n- Perform after-hours support when required.
\n
\nTechnical Expertise
\n\n- Strong experience in Unified Communications support environments.
\n- Expertise in Microsoft Teams and Skype for Business.
\n- Hands-on experience with VoIP technologies and Teams Direct Routing.
\n- Experience with Session Border Controllers (AudioCodes, Ribbon).
\n- Knowledge of Microsoft O365 and Azure environments.
\n- Experience with integrations between Microsoft Teams and platforms like Genesys Cloud/Connect.
\n- Understanding of networking concepts for telecom solutions.
\n- Knowledge of Active Directory, DNS, DHCP, and cloud platforms (Azure/AWS).
\n- Ability to troubleshoot complex system and network issues.
\n
\nCompetency
\nPersonal:
\n\n- Strong interpersonal skills, high energy, integrity, and adaptability.
\n- Results-oriented with strong problem-solving abilities.
\n- Ability to handle challenging situations effectively.
\n
\nLeadership:
\n\n- Ability to build credibility and influence without authority.
\n- Maintain a positive attitude while working with diverse customers.
\n
\nOperations:
\n\n- Ability to manage multiple tasks, projects, and priorities efficiently.
\n- Deliver customer-focused solutions while optimizing time and resources.
\n
\nTechnology Stack
\n\n- Microsoft Teams
\n- Microsoft Skype for Business
\n- Microsoft O365
\n- Microsoft Azure / AWS
\n- VoIP & Telecom Technologies
\n- Teams Direct Routing
\n- AudioCodes Session Border Controller
\n- Ribbon Session Border Controller
\n- E911 Solutions
\n- Active Directory, DNS, DHCP
\n- Genesys Cloud / Connect Integrations
\n- Microsoft CRM (basic familiarity)
\n
\nEducation, Experience and Certification
\n\n- High school diploma (minimum qualification).
\n- Minimum 3 years of experience in a Unified Communications role.
\n- Certifications in Microsoft Teams, Ribbon, or AudioCodes are preferred but not mandatory.
\n
","id":"bec4613c-bbc2-40e1-8a39-6eb99e790ce6","lists":[],"text":"Tier II/III UC Support Engineer","country":"IN","workplaceType":"remote","opening":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
","openingPlain":"At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.","descriptionBody":"Position Purpose
\nThe Tier II/III UC Support Engineer serves as the primary point of contact for all customer support requests within the Unified Communications Practice. This role is responsible for providing advanced technical support, troubleshooting, and resolution of issues related to UC technologies. The engineer handles system outages, performs triage across hardware, software, and network layers, and ensures timely resolution of incidents ranging from minor to complex. Additionally, the role involves collaboration with internal teams, vendors, and customers, and participation in deployment and enhancement projects such as Microsoft Teams and Session Border Controllers.
\nKey Responsibilities
\n\n- Act as the focal point for customer support requests via voice, email, web, or live calls.
\n- Provide first-line support for system outages, emergencies, and critical issues.
\n- Perform triage and troubleshooting of hardware, software, and network-related problems.
\n- Assess customer requirements and recommend appropriate configurations.
\n- Manage and administer videoconferencing and AV systems.
\n- Monitor system performance and respond proactively to errors and alerts.
\n- Ensure timely resolution or escalation of issues and maintain SLA compliance.
\n- Maintain accurate and complete documentation through internal ticketing systems.
\n- Collaborate with internal teams, field engineers, vendors, and partners.
\n- Support integrations and provide basic application programming when required.
\n- Participate in UC-related projects including Teams and SBC design, deployment, and upgrades.
\n- Initiate billing processes where applicable.
\n- Collect and analyze usage statistics and repair logs.
\n- Perform after-hours support when required.
\n
\nTechnical Expertise
\n\n- Strong experience in Unified Communications support environments.
\n- Expertise in Microsoft Teams and Skype for Business.
\n- Hands-on experience with VoIP technologies and Teams Direct Routing.
\n- Experience with Session Border Controllers (AudioCodes, Ribbon).
\n- Knowledge of Microsoft O365 and Azure environments.
\n- Experience with integrations between Microsoft Teams and platforms like Genesys Cloud/Connect.
\n- Understanding of networking concepts for telecom solutions.
\n- Knowledge of Active Directory, DNS, DHCP, and cloud platforms (Azure/AWS).
\n- Ability to troubleshoot complex system and network issues.
\n
\nCompetency
\nPersonal:
\n\n- Strong interpersonal skills, high energy, integrity, and adaptability.
\n- Results-oriented with strong problem-solving abilities.
\n- Ability to handle challenging situations effectively.
\n
\nLeadership:
\n\n- Ability to build credibility and influence without authority.
\n- Maintain a positive attitude while working with diverse customers.
\n
\nOperations:
\n\n- Ability to manage multiple tasks, projects, and priorities efficiently.
\n- Deliver customer-focused solutions while optimizing time and resources.
\n
\nTechnology Stack
\n\n- Microsoft Teams
\n- Microsoft Skype for Business
\n- Microsoft O365
\n- Microsoft Azure / AWS
\n- VoIP & Telecom Technologies
\n- Teams Direct Routing
\n- AudioCodes Session Border Controller
\n- Ribbon Session Border Controller
\n- E911 Solutions
\n- Active Directory, DNS, DHCP
\n- Genesys Cloud / Connect Integrations
\n- Microsoft CRM (basic familiarity)
\n
\nEducation, Experience and Certification
\n\n- High school diploma (minimum qualification).
\n- Minimum 3 years of experience in a Unified Communications role.
\n- Certifications in Microsoft Teams, Ribbon, or AudioCodes are preferred but not mandatory.
\n
","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/ttecdigital/bec4613c-bbc2-40e1-8a39-6eb99e790ce6","applyUrl":"https://jobs.lever.co/ttecdigital/bec4613c-bbc2-40e1-8a39-6eb99e790ce6/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"Sales & Marketing","location":"Austin, TX","team":"Sales","allLocations":["Austin, TX"]},"createdAt":1764181077594,"description":"","descriptionPlain":"","id":"747de5aa-5192-40c7-a9e7-d131a6727ef0","lists":[],"salaryRange":{"min":150000,"max":180000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"TTEC Digital is a recognized leader in delivering comprehensive enterprise solutions on AWS. As a top AWS partner, we have successfully completed over 500 deployments and have earned multiple Partner of the Year awards. Our expertise spans the entire AWS ecosystem, including AI/ML services, data analytics, cloud infrastructure, CRM solutions, and customer experience technologies, enabling our clients to transform their businesses and achieve outstanding outcomes across all operational areas.
\n
\nWhat you'll be doing:
\n
\nThe Vice President, Digital Sales is expected to drive net new sales of professional and managed services by acquiring new clients and expanding business within existing clients across our comprehensive portfolio. This role is crucial for expanding our market presence beyond our traditional CX solutions into broader AWS workloads and deeper customer engagements. The ideal candidate will have a strong background in enterprise technology professional services sales, with deep understanding of AWS services and cloud transformation strategies. Unlike SaaS product sales, you'll be working backwards from customer problems to design custom solutions leveraging AWS services, requiring strong consultative selling skills and technical acumen.
\n
\nKey Responsibilities:
\n
\nAct as a trusted advisor to customers and prospects to understand business problems first, then provide expert guidance on leveraging the full suite of AWS services to enable business transformation, optimize operations, and create competitive advantages.
\n
\nGenerate, manage, and execute pipeline growth across multiple channels, including self-generated opportunities through strong C-suite relationships.
\n
\nManage multiple complex sales opportunities from inception to close, responsible for deal qualification, strategy development, and maintaining executive-level customer relationships.
\n
\nWork cross-functionally with pre-sales solution architects, delivery teams, managed services, AI/ML specialists, data engineers, and cloud infrastructure experts to propose comprehensive professional services roadmaps that meet customers' business objectives.
\n
\nCollaborate closely with AWS teams, understanding how to co-sell and partner effectively within the AWS ecosystem to maximize value for clients.
\n
\nUtilize outcome-based and consultative solution-selling techniques to address enterprise-wide transformation needs through custom professional services engagements rather than pre-packaged solutions.
\n
\nConsistently meet or exceed sales targets, demonstrating a proven track record in enterprise cloud solution sales.
\n
\nWhat you bring:
\n
\n8+ years of experience in selling enterprise technology professional services (not products), with significant exposure to AWS solutions and custom implementation engagements. Preferred experience with CcaaS solutions hosted on the Amazon infrastructure.
\n
\n5+ years of experience selling directly to C-suite executives in enterprise-level customers, with demonstrated ability to translate business problems into technical solutions.
\n
\nDemonstrated expertise in AI/ML, data analytics, and cloud transformation solutions, with the ability to articulate their business value.
\n
\nExperience selling complex, high-value professional services engagements with long sales cycles and multiple stakeholders and articulate the value of consulting expertise.
\n
\nStrong understanding of the AWS partner ecosystem and go-to-market strategies.
\n
\nIndustry experience in Retail, Financial Services, Travel/Hospitality, and/or Healthcare preferred, with understanding of industry-specific AWS use cases.
","salaryDescriptionPlain":"TTEC Digital is a recognized leader in delivering comprehensive enterprise solutions on AWS. As a top AWS partner, we have successfully completed over 500 deployments and have earned multiple Partner of the Year awards. Our expertise spans the entire AWS ecosystem, including AI/ML services, data analytics, cloud infrastructure, CRM solutions, and customer experience technologies, enabling our clients to transform their businesses and achieve outstanding outcomes across all operational areas.\n \nWhat you'll be doing:\n \nThe Vice President, Digital Sales is expected to drive net new sales of professional and managed services by acquiring new clients and expanding business within existing clients across our comprehensive portfolio. This role is crucial for expanding our market presence beyond our traditional CX solutions into broader AWS workloads and deeper customer engagements. The ideal candidate will have a strong background in enterprise technology professional services sales, with deep understanding of AWS services and cloud transformation strategies. Unlike SaaS product sales, you'll be working backwards from customer problems to design custom solutions leveraging AWS services, requiring strong consultative selling skills and technical acumen.\n \nKey Responsibilities:\n \nAct as a trusted advisor to customers and prospects to understand business problems first, then provide expert guidance on leveraging the full suite of AWS services to enable business transformation, optimize operations, and create competitive advantages.\n \nGenerate, manage, and execute pipeline growth across multiple channels, including self-generated opportunities through strong C-suite relationships.\n \nManage multiple complex sales opportunities from inception to close, responsible for deal qualification, strategy development, and maintaining executive-level customer relationships.\n \nWork cross-functionally with pre-sales solution architects, delivery teams, managed services, AI/ML specialists, data engineers, and cloud infrastructure experts to propose comprehensive professional services roadmaps that meet customers' business objectives.\n \nCollaborate closely with AWS teams, understanding how to co-sell and partner effectively within the AWS ecosystem to maximize value for clients.\n \nUtilize outcome-based and consultative solution-selling techniques to address enterprise-wide transformation needs through custom professional services engagements rather than pre-packaged solutions.\n \nConsistently meet or exceed sales targets, demonstrating a proven track record in enterprise cloud solution sales.\n \nWhat you bring:\n \n8+ years of experience in selling enterprise technology professional services (not products), with significant exposure to AWS solutions and custom implementation engagements. Preferred experience with CcaaS solutions hosted on the Amazon infrastructure.\n \n5+ years of experience selling directly to C-suite executives in enterprise-level customers, with demonstrated ability to translate business problems into technical solutions.\n \nDemonstrated expertise in AI/ML, data analytics, and cloud transformation solutions, with the ability to articulate their business value.\n \nExperience selling complex, high-value professional services engagements with long sales cycles and multiple stakeholders and articulate the value of consulting expertise.\n \nStrong understanding of the AWS partner ecosystem and go-to-market strategies.\n \nIndustry experience in Retail, Financial Services, Travel/Hospitality, and/or Healthcare preferred, with understanding of industry-specific AWS use cases.\n","text":"VP, Digital Sales Executive (AWS) - Remote","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/ttecdigital/747de5aa-5192-40c7-a9e7-d131a6727ef0","applyUrl":"https://jobs.lever.co/ttecdigital/747de5aa-5192-40c7-a9e7-d131a6727ef0/apply"}]