[{"additional":"","additionalPlain":"","categories":{"commitment":"Full-time","department":"Executive","location":"United States","team":"Executive","allLocations":["United States"]},"createdAt":1762026327616,"descriptionPlain":"About Toptal\n\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\n\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\n\nJob Summary:\n\nAs the CEO of AI Services, you will lead Toptal’s AI Services business which is one of the most innovative divisions of Toptal. Our AI Services combine world-class services in data annotation, forward-deployed engineering, enterprise AI transformation, and an integrated AI software development approach — all aimed at advancing the next generation of AI and intelligence for enterprises. These are just some of the areas that you will own within Toptal’s AI Services business.\n\nYour mindset will be that of an engineer who will work to solve business and operational problems. There will be no problem large or small for you to solve yourself. You will be the chief architect and operator of our AI Services business, constructing frameworks that enhance the operational efficiency and push the limits as to what’s possible for AI Services. You will work to build and lead the full-scale execution of Toptal’s AI Services business—including all AI-related areas such as AI-driven businesses and AI Service offerings.\n\nThis role demands a builder’s mindset and a deep sense of ownership. You will create the AI frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all AI Service areas of Toptal. Acting as the business owner for all AI initiatives across Toptal, both internal and external, you’ll oversee the full AI ecosystem while collaborating closely with Product and Engineering to design and scale the systems that power our AI capabilities and client solutions. Working across a high-caliber leadership group, you will bring strong AI discipline and strategic clarity to deliver world-class client outcomes and sustainable growth.\n\nThis is a remote position. Resumes and communication must be submitted in English.\n\nResponsibilities:\n\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\n\n· Own the vision, strategy, and execution plan for Toptal’s AI Services, including all AI-driven Service offerings.\n· Define the organizational structure and leadership model for the AI Services teams, ensuring the right roles and capabilities are in place.\n· Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all AI Service lines and functions.\n· Translate high-level AI Services strategy and business objectives into detailed operational roadmaps for all areas of responsibility.\n· Establish scalable AI Services processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.\n· Partner cross-functionally with Product, Engineering, Marketing, Finance, and Legal to execute on strategic priorities and company-wide AI Services initiatives.\n· Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support evolving business needs.\n\nIn the first week, expect to:\n\n· Onboard and integrate into Toptal.\n· Learn Toptal’s model, our value proposition, and our story.\n· Deep dive into the AI Services organization to gain clarity on current structures, key initiatives, and challenges.\n· Meet key leaders and stakeholders across AI, Product, Engineering, and the Executive team to build foundational relationships and understand cross-functional dependencies.\n\nIn the first month, expect to:\n\n· Conduct a comprehensive assessment of AI Services initiatives, including organizational structure, team capabilities, operational processes, and performance metrics.\n· Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities.\n· Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s AI Services function.\n· Develop a clear understanding of client expectations and feedback to align AI Services initiatives with market demands.\n\nIn the first three months, expect to:\n\n· Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for AI Services, emphasizing scalability and efficiency.\n· Sponsor and oversee initiatives that improve AI Services delivery consistency, system scalability, and client impact, ensuring cross-functional alignment and sustainable operational excellence.\n· Deepen engagement with clients and internal stakeholders to anticipate future AI Services needs and proactively adapt offerings.\n\nIn the first six months, expect to:\n\n· Achieve significant growth in AI Services-driven business initiatives and impact across Toptal.\n· Drive measurable improvements in operational efficiency, client satisfaction, and delivery scalability across all AI Services.\n· Refine and scale AI Services processes and systems that support seamless AI Services delivery, resource management, and cross-functional collaboration.\n\nIn the first year, expect to:\n\n· Achieve consistent execution of AI Services strategy through a high-performing, aligned leadership team.\n· Have positioned Toptal’s AI Services function as a core driver of competitive advantage through scalable operations, strong client delivery, and sustained business impact.\n· Scale the operational infrastructure including technology process, to support anticipated AI Services growth.\n· Champion innovation and continuous improvement initiatives that keep Toptal agile and ahead of market trends.\n\nQualifications and Job Requirements:\n\n· Bachelor’s degree is required. Master’s degree in Engineering, Computer Science, Business, or a related field preferred.\n· 10+ years of progressive leadership experience in scaling complex AI, technology or service organizations and multiple business units, ideally within technology-driven environments.\n· Proven track record of successfully leading multi-service or AI-driven initiatives with accountability for P&L, growth, and operational excellence.\n· Demonstrated ability to develop and execute scalable AI strategies and operational frameworks that drive efficiency, client satisfaction, and sustainable growth.\n· Experience at a technology, AI, or hyper-growth company is strongly preferred.\n· Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.\n· Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.\n· Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients.\n· Experience driving cross-functional collaboration and alignment across Product, Engineering, sales, marketing, delivery, and support functions.\n· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.\n· Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.\n· Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire AI organization.\n· Quality. You take pride in everything you deliver as a reflection of yourself.\n· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\n· Willingness to travel to meet with clients, team members, and stakeholders.\n· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\n\nEssential Job Functions\n\n· Regularly and reliably attend scheduled virtual team meetings on camera.\n· Work independently with minimal supervision.\n· Use all required digital collaboration tools.\n· Prioritize and self-manage workflows and deadlines.\n\nUS FLSA Classification: Full-Time/Exempt\n \n","description":"About Toptal
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue
and team members based around the globe, Toptal is the
world’s largest fully remote workforce.
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
Job Summary:
As the CEO of AI Services, you will lead Toptal’s AI Services business which is one of the most innovative divisions of Toptal. Our AI Services combine world-class services in data annotation, forward-deployed engineering, enterprise AI transformation, and an integrated AI software development approach — all aimed at advancing the next generation of AI and intelligence for enterprises. These are just some of the areas that you will own within Toptal’s AI Services business.
Your mindset will be that of an engineer who will work to solve business and operational problems. There will be no problem large or small for you to solve yourself. You will be the chief architect and operator of our AI Services business, constructing frameworks that enhance the operational efficiency and push the limits as to what’s possible for AI Services. You will work to build and lead the full-scale execution of Toptal’s AI Services business—including all AI-related areas such as AI-driven businesses and AI Service offerings.
This role demands a builder’s mindset and a deep sense of ownership. You will create the AI frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all AI Service areas of Toptal. Acting as the business owner for all AI initiatives across Toptal, both internal and external, you’ll oversee the full AI ecosystem while collaborating closely with Product and Engineering to design and scale the systems that power our AI capabilities and client solutions. Working across a high-caliber leadership group, you will bring strong AI discipline and strategic clarity to deliver world-class client outcomes and sustainable growth.
This is a remote position. Resumes and communication must be submitted in English.
Responsibilities:
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
· Own the vision, strategy, and execution plan for Toptal’s AI Services, including all AI-driven Service offerings.
· Define the organizational structure and leadership model for the AI Services teams, ensuring the right roles and capabilities are in place.
· Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all AI Service lines and functions.
· Translate high-level AI Services strategy and business objectives into detailed operational roadmaps for all areas of responsibility.
· Establish scalable AI Services processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.
· Partner cross-functionally with Product, Engineering, Marketing, Finance, and Legal to execute on strategic priorities and company-wide AI Services initiatives.
· Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support evolving business needs.
In the first week, expect to:
· Onboard and integrate into Toptal.
· Learn Toptal’s model, our value proposition, and our story.
· Deep dive into the AI Services organization to gain clarity on current structures, key initiatives, and challenges.
· Meet key leaders and stakeholders across AI, Product, Engineering, and the Executive team to build foundational relationships and understand cross-functional dependencies.
In the first month, expect to:
· Conduct a comprehensive assessment of AI Services initiatives, including organizational structure, team capabilities, operational processes, and performance metrics.
· Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities.
· Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s AI Services function.
· Develop a clear understanding of client expectations and feedback to align AI Services initiatives with market demands.
In the first three months, expect to:
· Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for AI Services, emphasizing scalability and efficiency.
· Sponsor and oversee initiatives that improve AI Services delivery consistency, system scalability, and client impact, ensuring cross-functional alignment and sustainable operational excellence.
· Deepen engagement with clients and internal stakeholders to anticipate future AI Services needs and proactively adapt offerings.
In the first six months, expect to:
· Achieve significant growth in AI Services-driven business initiatives and impact across Toptal.
· Drive measurable improvements in operational efficiency, client satisfaction, and delivery scalability across all AI Services.
· Refine and scale AI Services processes and systems that support seamless AI Services delivery, resource management, and cross-functional collaboration.
In the first year, expect to:
· Achieve consistent execution of AI Services strategy through a high-performing, aligned leadership team.
· Have positioned Toptal’s AI Services function as a core driver of competitive advantage through scalable operations, strong client delivery, and sustained business impact.
· Scale the operational infrastructure including technology process, to support anticipated AI Services growth.
· Champion innovation and continuous improvement initiatives that keep Toptal agile and ahead of market trends.
Qualifications and Job Requirements:
· Bachelor’s degree is required. Master’s degree in Engineering, Computer Science, Business, or a related field preferred.
· 10+ years of progressive leadership experience in scaling complex AI, technology or service organizations and multiple business units, ideally within technology-driven environments.
· Proven track record of successfully leading multi-service or AI-driven initiatives with accountability for P&L, growth, and operational excellence.
· Demonstrated ability to develop and execute scalable AI strategies and operational frameworks that drive efficiency, client satisfaction, and sustainable growth.
· Experience at a technology, AI, or hyper-growth company is strongly preferred.
· Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.
· Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.
· Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients.
· Experience driving cross-functional collaboration and alignment across Product, Engineering, sales, marketing, delivery, and support functions.
· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.
· Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.
· Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire AI organization.
· Quality. You take pride in everything you deliver as a reflection of yourself.
· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
· Willingness to travel to meet with clients, team members, and stakeholders.
· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
Essential Job Functions
· Regularly and reliably attend scheduled virtual team meetings on camera.
· Work independently with minimal supervision.
· Use all required digital collaboration tools.
· Prioritize and self-manage workflows and deadlines.
US FLSA Classification: Full-Time/Exempt
","id":"02143500-11da-42a2-97f0-aa84e9b5449b","lists":[],"text":"CEO, AI Services - US-Based","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"About Toptal
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue
and team members based around the globe, Toptal is the
world’s largest fully remote workforce.
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
Job Summary:
As the CEO of AI Services, you will lead Toptal’s AI Services business which is one of the most innovative divisions of Toptal. Our AI Services combine world-class services in data annotation, forward-deployed engineering, enterprise AI transformation, and an integrated AI software development approach — all aimed at advancing the next generation of AI and intelligence for enterprises. These are just some of the areas that you will own within Toptal’s AI Services business.
Your mindset will be that of an engineer who will work to solve business and operational problems. There will be no problem large or small for you to solve yourself. You will be the chief architect and operator of our AI Services business, constructing frameworks that enhance the operational efficiency and push the limits as to what’s possible for AI Services. You will work to build and lead the full-scale execution of Toptal’s AI Services business—including all AI-related areas such as AI-driven businesses and AI Service offerings.
This role demands a builder’s mindset and a deep sense of ownership. You will create the AI frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all AI Service areas of Toptal. Acting as the business owner for all AI initiatives across Toptal, both internal and external, you’ll oversee the full AI ecosystem while collaborating closely with Product and Engineering to design and scale the systems that power our AI capabilities and client solutions. Working across a high-caliber leadership group, you will bring strong AI discipline and strategic clarity to deliver world-class client outcomes and sustainable growth.
This is a remote position. Resumes and communication must be submitted in English.
Responsibilities:
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
· Own the vision, strategy, and execution plan for Toptal’s AI Services, including all AI-driven Service offerings.
· Define the organizational structure and leadership model for the AI Services teams, ensuring the right roles and capabilities are in place.
· Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all AI Service lines and functions.
· Translate high-level AI Services strategy and business objectives into detailed operational roadmaps for all areas of responsibility.
· Establish scalable AI Services processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.
· Partner cross-functionally with Product, Engineering, Marketing, Finance, and Legal to execute on strategic priorities and company-wide AI Services initiatives.
· Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support evolving business needs.
In the first week, expect to:
· Onboard and integrate into Toptal.
· Learn Toptal’s model, our value proposition, and our story.
· Deep dive into the AI Services organization to gain clarity on current structures, key initiatives, and challenges.
· Meet key leaders and stakeholders across AI, Product, Engineering, and the Executive team to build foundational relationships and understand cross-functional dependencies.
In the first month, expect to:
· Conduct a comprehensive assessment of AI Services initiatives, including organizational structure, team capabilities, operational processes, and performance metrics.
· Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities.
· Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s AI Services function.
· Develop a clear understanding of client expectations and feedback to align AI Services initiatives with market demands.
In the first three months, expect to:
· Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for AI Services, emphasizing scalability and efficiency.
· Sponsor and oversee initiatives that improve AI Services delivery consistency, system scalability, and client impact, ensuring cross-functional alignment and sustainable operational excellence.
· Deepen engagement with clients and internal stakeholders to anticipate future AI Services needs and proactively adapt offerings.
In the first six months, expect to:
· Achieve significant growth in AI Services-driven business initiatives and impact across Toptal.
· Drive measurable improvements in operational efficiency, client satisfaction, and delivery scalability across all AI Services.
· Refine and scale AI Services processes and systems that support seamless AI Services delivery, resource management, and cross-functional collaboration.
In the first year, expect to:
· Achieve consistent execution of AI Services strategy through a high-performing, aligned leadership team.
· Have positioned Toptal’s AI Services function as a core driver of competitive advantage through scalable operations, strong client delivery, and sustained business impact.
· Scale the operational infrastructure including technology process, to support anticipated AI Services growth.
· Champion innovation and continuous improvement initiatives that keep Toptal agile and ahead of market trends.
Qualifications and Job Requirements:
· Bachelor’s degree is required. Master’s degree in Engineering, Computer Science, Business, or a related field preferred.
· 10+ years of progressive leadership experience in scaling complex AI, technology or service organizations and multiple business units, ideally within technology-driven environments.
· Proven track record of successfully leading multi-service or AI-driven initiatives with accountability for P&L, growth, and operational excellence.
· Demonstrated ability to develop and execute scalable AI strategies and operational frameworks that drive efficiency, client satisfaction, and sustainable growth.
· Experience at a technology, AI, or hyper-growth company is strongly preferred.
· Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.
· Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.
· Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients.
· Experience driving cross-functional collaboration and alignment across Product, Engineering, sales, marketing, delivery, and support functions.
· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.
· Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.
· Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire AI organization.
· Quality. You take pride in everything you deliver as a reflection of yourself.
· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
· Willingness to travel to meet with clients, team members, and stakeholders.
· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
Essential Job Functions
· Regularly and reliably attend scheduled virtual team meetings on camera.
· Work independently with minimal supervision.
· Use all required digital collaboration tools.
· Prioritize and self-manage workflows and deadlines.
US FLSA Classification: Full-Time/Exempt
","descriptionBodyPlain":"About Toptal\n\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\n\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\n\nJob Summary:\n\nAs the CEO of AI Services, you will lead Toptal’s AI Services business which is one of the most innovative divisions of Toptal. Our AI Services combine world-class services in data annotation, forward-deployed engineering, enterprise AI transformation, and an integrated AI software development approach — all aimed at advancing the next generation of AI and intelligence for enterprises. These are just some of the areas that you will own within Toptal’s AI Services business.\n\nYour mindset will be that of an engineer who will work to solve business and operational problems. There will be no problem large or small for you to solve yourself. You will be the chief architect and operator of our AI Services business, constructing frameworks that enhance the operational efficiency and push the limits as to what’s possible for AI Services. You will work to build and lead the full-scale execution of Toptal’s AI Services business—including all AI-related areas such as AI-driven businesses and AI Service offerings.\n\nThis role demands a builder’s mindset and a deep sense of ownership. You will create the AI frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all AI Service areas of Toptal. Acting as the business owner for all AI initiatives across Toptal, both internal and external, you’ll oversee the full AI ecosystem while collaborating closely with Product and Engineering to design and scale the systems that power our AI capabilities and client solutions. Working across a high-caliber leadership group, you will bring strong AI discipline and strategic clarity to deliver world-class client outcomes and sustainable growth.\n\nThis is a remote position. Resumes and communication must be submitted in English.\n\nResponsibilities:\n\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\n\n· Own the vision, strategy, and execution plan for Toptal’s AI Services, including all AI-driven Service offerings.\n· Define the organizational structure and leadership model for the AI Services teams, ensuring the right roles and capabilities are in place.\n· Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all AI Service lines and functions.\n· Translate high-level AI Services strategy and business objectives into detailed operational roadmaps for all areas of responsibility.\n· Establish scalable AI Services processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.\n· Partner cross-functionally with Product, Engineering, Marketing, Finance, and Legal to execute on strategic priorities and company-wide AI Services initiatives.\n· Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support evolving business needs.\n\nIn the first week, expect to:\n\n· Onboard and integrate into Toptal.\n· Learn Toptal’s model, our value proposition, and our story.\n· Deep dive into the AI Services organization to gain clarity on current structures, key initiatives, and challenges.\n· Meet key leaders and stakeholders across AI, Product, Engineering, and the Executive team to build foundational relationships and understand cross-functional dependencies.\n\nIn the first month, expect to:\n\n· Conduct a comprehensive assessment of AI Services initiatives, including organizational structure, team capabilities, operational processes, and performance metrics.\n· Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities.\n· Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s AI Services function.\n· Develop a clear understanding of client expectations and feedback to align AI Services initiatives with market demands.\n\nIn the first three months, expect to:\n\n· Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for AI Services, emphasizing scalability and efficiency.\n· Sponsor and oversee initiatives that improve AI Services delivery consistency, system scalability, and client impact, ensuring cross-functional alignment and sustainable operational excellence.\n· Deepen engagement with clients and internal stakeholders to anticipate future AI Services needs and proactively adapt offerings.\n\nIn the first six months, expect to:\n\n· Achieve significant growth in AI Services-driven business initiatives and impact across Toptal.\n· Drive measurable improvements in operational efficiency, client satisfaction, and delivery scalability across all AI Services.\n· Refine and scale AI Services processes and systems that support seamless AI Services delivery, resource management, and cross-functional collaboration.\n\nIn the first year, expect to:\n\n· Achieve consistent execution of AI Services strategy through a high-performing, aligned leadership team.\n· Have positioned Toptal’s AI Services function as a core driver of competitive advantage through scalable operations, strong client delivery, and sustained business impact.\n· Scale the operational infrastructure including technology process, to support anticipated AI Services growth.\n· Champion innovation and continuous improvement initiatives that keep Toptal agile and ahead of market trends.\n\nQualifications and Job Requirements:\n\n· Bachelor’s degree is required. Master’s degree in Engineering, Computer Science, Business, or a related field preferred.\n· 10+ years of progressive leadership experience in scaling complex AI, technology or service organizations and multiple business units, ideally within technology-driven environments.\n· Proven track record of successfully leading multi-service or AI-driven initiatives with accountability for P&L, growth, and operational excellence.\n· Demonstrated ability to develop and execute scalable AI strategies and operational frameworks that drive efficiency, client satisfaction, and sustainable growth.\n· Experience at a technology, AI, or hyper-growth company is strongly preferred.\n· Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.\n· Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.\n· Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients.\n· Experience driving cross-functional collaboration and alignment across Product, Engineering, sales, marketing, delivery, and support functions.\n· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.\n· Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.\n· Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire AI organization.\n· Quality. You take pride in everything you deliver as a reflection of yourself.\n· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\n· Willingness to travel to meet with clients, team members, and stakeholders.\n· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\n\nEssential Job Functions\n\n· Regularly and reliably attend scheduled virtual team meetings on camera.\n· Work independently with minimal supervision.\n· Use all required digital collaboration tools.\n· Prioritize and self-manage workflows and deadlines.\n\nUS FLSA Classification: Full-Time/Exempt\n \n","hostedUrl":"https://jobs.lever.co/toptal/02143500-11da-42a2-97f0-aa84e9b5449b","applyUrl":"https://jobs.lever.co/toptal/02143500-11da-42a2-97f0-aa84e9b5449b/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-time","department":"Customer","location":"Canada","team":"Health & Life Sciences","allLocations":["Canada"]},"createdAt":1602699697422,"descriptionPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary:\nAs a Client Partner within our Healthcare & Life Sciences (HLS) team, you are accountable for acquiring new enterprise accounts and building, scaling, and deepening a portfolio of high-priority, high-value enterprise accounts. This role is defined by sustained portfolio expansion, increasing executive engagement, and the ability to consistently identify and convert high-value opportunities across the account lifecycle. You will be expected to grow and operate a robust portfolio of $10M+ in annual revenue, expanding accounts into long-term, multi-threaded partnerships while increasing both revenue and strategic relevance. Success in this role is measured by your ability to position Toptal as a core services provider embedded in your clients’ most critical initiatives.\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.\nResponsibilities:\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\nActively prospect and drive the acquisition of new, strategically aligned HLS accounts (net new logos) to grow the overall client base.\nOwn and expand a portfolio of strategically important enterprise HLS accounts, with direct accountability for revenue growth, portfolio scale, and client outcomes.\nBuild and sustain senior executive relationships, establishing Toptal as a trusted partner across critical business initiatives.\nDefine and execute account strategy, including opportunity creation, pipeline development, and multi-year growth planning.\nLead solution development and deal execution in partnership with Industry GMs, Practice Leaders, and Delivery teams.\nPartner with Enterprise Sales Executives to drive coordinated account expansion and maximize total account value.\nMaintain disciplined pipeline and account intelligence to support accurate forecasting and informed decision-making.\nEnsure high-quality delivery outcomes by aligning cross-functional teams to client objectives and expectations.\nLead strategic conversations with existing clients, while exercising discretion and independent judgment.\nIn the first week, expect to:\nOnboard and integrate into Toptal.\nLearn Toptal’s model and our value proposition.\nIn the first month, expect to:\nCome up to speed on your account portfolio and get into an operating rhythm with key client stakeholders and internal account team members.\nWork with HLS Leadership to establish a portfolio strategy and build account plans.\nIn the first three months, expect to:\nEstablish credibility with client stakeholders through informed, consultative engagement tied to their priorities and current initiatives.\nTake full ownership of account progression, including pipeline development, deal execution, and revenue expansion.\nApply sound judgment in structuring and advancing complex deals, navigating ambiguity with minimal oversight.\nBuild strong partnerships with our delivery team to ensure client commitments are met and opportunities for expansion are identified.\nIn the first six months, expect to:\nExpand your buyer network and deepen executive engagement.\nDrive net new opportunities by introducing additional capabilities and displacing competitors.\nShape and influence client priorities, aligning Toptal’s solutions to critical business objectives.\nExecute against a defined growth plan tied to measurable outcomes.\nIn the first year, expect to:\nDeliver sustained portfolio growth with $10M+ expectations.\nActively mentor and elevate team performance through knowledge sharing and example setting.\nEstablish and expand a strong executive network across your portfolio of accounts, leveraging Toptal’s full capabilities to drive account growth and deepen client impact.\nQualifications and Job Requirements:\nBachelor’s degree is required.\nExperience engaging and selling into medium-to-large Healthcare & Life Sciences organizations. For instance, experience as a Director or Client Service Partner role with a top consulting firm.\nMust be comfortable engaging C-level executives on industry trends impacting Healthcare Life Sciences.\nExtensive experience in engaging and selling Consulting or Managed Service solutions, particularly within Healthcare Life Sciences organizations.\nProven track record in full-cycle sales of large, complex, multi-phase, managed technology projects to enterprise clients with $2B+ in annual revenue.\nA well-rounded understanding of emerging technologies and ability to have an informed discussion about software delivery and development concepts with prospective clients.\nAbility to build and execute account plans that lead to consistent portfolio growth and a healthy pipeline.\nProven success in prospecting, running virtual sales calls, and leading sales pursuits backed by a multidisciplinary team.\nExperience negotiating complex service agreements with procurement and legal departments within enterprise accounts.\nRegular or periodic travel to meet and engage with Toptal clients and customers both inside and outside of your geographic location.\nOutstanding written and verbal communication skills.\nAbility to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\n","description":"\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As a Client Partner within our Healthcare & Life Sciences (HLS) team, you are accountable for acquiring new enterprise accounts and building, scaling, and deepening a portfolio of high-priority, high-value enterprise accounts. This role is defined by sustained portfolio expansion, increasing executive engagement, and the ability to consistently identify and convert high-value opportunities across the account lifecycle. You will be expected to grow and operate a robust portfolio of $10M+ in annual revenue, expanding accounts into long-term, multi-threaded partnerships while increasing both revenue and strategic relevance. Success in this role is measured by your ability to position Toptal as a core services provider embedded in your clients’ most critical initiatives.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Actively prospect and drive the acquisition of new, strategically aligned HLS accounts (net new logos) to grow the overall client base.
\n- Own and expand a portfolio of strategically important enterprise HLS accounts, with direct accountability for revenue growth, portfolio scale, and client outcomes.
\n- Build and sustain senior executive relationships, establishing Toptal as a trusted partner across critical business initiatives.
\n- Define and execute account strategy, including opportunity creation, pipeline development, and multi-year growth planning.
\n- Lead solution development and deal execution in partnership with Industry GMs, Practice Leaders, and Delivery teams.
\n- Partner with Enterprise Sales Executives to drive coordinated account expansion and maximize total account value.
\n- Maintain disciplined pipeline and account intelligence to support accurate forecasting and informed decision-making.
\n- Ensure high-quality delivery outcomes by aligning cross-functional teams to client objectives and expectations.
\n- Lead strategic conversations with existing clients, while exercising discretion and independent judgment.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal.
\n- Learn Toptal’s model and our value proposition.
\n
\n
In the first month, expect to:
\n
\n- Come up to speed on your account portfolio and get into an operating rhythm with key client stakeholders and internal account team members.
\n- Work with HLS Leadership to establish a portfolio strategy and build account plans.
\n
\n
In the first three months, expect to:
\n
\n- Establish credibility with client stakeholders through informed, consultative engagement tied to their priorities and current initiatives.
\n- Take full ownership of account progression, including pipeline development, deal execution, and revenue expansion.
\n- Apply sound judgment in structuring and advancing complex deals, navigating ambiguity with minimal oversight.
\n- Build strong partnerships with our delivery team to ensure client commitments are met and opportunities for expansion are identified.
\n
\n
In the first six months, expect to:
\n
\n- Expand your buyer network and deepen executive engagement.
\n- Drive net new opportunities by introducing additional capabilities and displacing competitors.
\n- Shape and influence client priorities, aligning Toptal’s solutions to critical business objectives.
\n- Execute against a defined growth plan tied to measurable outcomes.
\n
\n
In the first year, expect to:
\n
\n- Deliver sustained portfolio growth with $10M+ expectations.
\n- Actively mentor and elevate team performance through knowledge sharing and example setting.
\n- Establish and expand a strong executive network across your portfolio of accounts, leveraging Toptal’s full capabilities to drive account growth and deepen client impact.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- Experience engaging and selling into medium-to-large Healthcare & Life Sciences organizations. For instance, experience as a Director or Client Service Partner role with a top consulting firm.
\n- Must be comfortable engaging C-level executives on industry trends impacting Healthcare Life Sciences.
\n- Extensive experience in engaging and selling Consulting or Managed Service solutions, particularly within Healthcare Life Sciences organizations.
\n- Proven track record in full-cycle sales of large, complex, multi-phase, managed technology projects to enterprise clients with $2B+ in annual revenue.
\n- A well-rounded understanding of emerging technologies and ability to have an informed discussion about software delivery and development concepts with prospective clients.
\n- Ability to build and execute account plans that lead to consistent portfolio growth and a healthy pipeline.
\n- Proven success in prospecting, running virtual sales calls, and leading sales pursuits backed by a multidisciplinary team.
\n- Experience negotiating complex service agreements with procurement and legal departments within enterprise accounts.
\n- Regular or periodic travel to meet and engage with Toptal clients and customers both inside and outside of your geographic location.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As a Client Partner within our Healthcare & Life Sciences (HLS) team, you are accountable for acquiring new enterprise accounts and building, scaling, and deepening a portfolio of high-priority, high-value enterprise accounts. This role is defined by sustained portfolio expansion, increasing executive engagement, and the ability to consistently identify and convert high-value opportunities across the account lifecycle. You will be expected to grow and operate a robust portfolio of $10M+ in annual revenue, expanding accounts into long-term, multi-threaded partnerships while increasing both revenue and strategic relevance. Success in this role is measured by your ability to position Toptal as a core services provider embedded in your clients’ most critical initiatives.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Actively prospect and drive the acquisition of new, strategically aligned HLS accounts (net new logos) to grow the overall client base.
\n- Own and expand a portfolio of strategically important enterprise HLS accounts, with direct accountability for revenue growth, portfolio scale, and client outcomes.
\n- Build and sustain senior executive relationships, establishing Toptal as a trusted partner across critical business initiatives.
\n- Define and execute account strategy, including opportunity creation, pipeline development, and multi-year growth planning.
\n- Lead solution development and deal execution in partnership with Industry GMs, Practice Leaders, and Delivery teams.
\n- Partner with Enterprise Sales Executives to drive coordinated account expansion and maximize total account value.
\n- Maintain disciplined pipeline and account intelligence to support accurate forecasting and informed decision-making.
\n- Ensure high-quality delivery outcomes by aligning cross-functional teams to client objectives and expectations.
\n- Lead strategic conversations with existing clients, while exercising discretion and independent judgment.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal.
\n- Learn Toptal’s model and our value proposition.
\n
\n
In the first month, expect to:
\n
\n- Come up to speed on your account portfolio and get into an operating rhythm with key client stakeholders and internal account team members.
\n- Work with HLS Leadership to establish a portfolio strategy and build account plans.
\n
\n
In the first three months, expect to:
\n
\n- Establish credibility with client stakeholders through informed, consultative engagement tied to their priorities and current initiatives.
\n- Take full ownership of account progression, including pipeline development, deal execution, and revenue expansion.
\n- Apply sound judgment in structuring and advancing complex deals, navigating ambiguity with minimal oversight.
\n- Build strong partnerships with our delivery team to ensure client commitments are met and opportunities for expansion are identified.
\n
\n
In the first six months, expect to:
\n
\n- Expand your buyer network and deepen executive engagement.
\n- Drive net new opportunities by introducing additional capabilities and displacing competitors.
\n- Shape and influence client priorities, aligning Toptal’s solutions to critical business objectives.
\n- Execute against a defined growth plan tied to measurable outcomes.
\n
\n
In the first year, expect to:
\n
\n- Deliver sustained portfolio growth with $10M+ expectations.
\n- Actively mentor and elevate team performance through knowledge sharing and example setting.
\n- Establish and expand a strong executive network across your portfolio of accounts, leveraging Toptal’s full capabilities to drive account growth and deepen client impact.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- Experience engaging and selling into medium-to-large Healthcare & Life Sciences organizations. For instance, experience as a Director or Client Service Partner role with a top consulting firm.
\n- Must be comfortable engaging C-level executives on industry trends impacting Healthcare Life Sciences.
\n- Extensive experience in engaging and selling Consulting or Managed Service solutions, particularly within Healthcare Life Sciences organizations.
\n- Proven track record in full-cycle sales of large, complex, multi-phase, managed technology projects to enterprise clients with $2B+ in annual revenue.
\n- A well-rounded understanding of emerging technologies and ability to have an informed discussion about software delivery and development concepts with prospective clients.
\n- Ability to build and execute account plans that lead to consistent portfolio growth and a healthy pipeline.
\n- Proven success in prospecting, running virtual sales calls, and leading sales pursuits backed by a multidisciplinary team.
\n- Experience negotiating complex service agreements with procurement and legal departments within enterprise accounts.
\n- Regular or periodic travel to meet and engage with Toptal clients and customers both inside and outside of your geographic location.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As a Client Partner within our Healthcare & Life Sciences (HLS) team, you are accountable for acquiring new enterprise accounts and building, scaling, and deepening a portfolio of high-priority, high-value enterprise accounts. This role is defined by sustained portfolio expansion, increasing executive engagement, and the ability to consistently identify and convert high-value opportunities across the account lifecycle. You will be expected to grow and operate a robust portfolio of $10M+ in annual revenue, expanding accounts into long-term, multi-threaded partnerships while increasing both revenue and strategic relevance. Success in this role is measured by your ability to position Toptal as a core services provider embedded in your clients’ most critical initiatives.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Actively prospect and drive the acquisition of new, strategically aligned HLS accounts (net new logos) to grow the overall client base.
\n- Own and expand a portfolio of strategically important enterprise HLS accounts, with direct accountability for revenue growth, portfolio scale, and client outcomes.
\n- Build and sustain senior executive relationships, establishing Toptal as a trusted partner across critical business initiatives.
\n- Define and execute account strategy, including opportunity creation, pipeline development, and multi-year growth planning.
\n- Lead solution development and deal execution in partnership with Industry GMs, Practice Leaders, and Delivery teams.
\n- Partner with Enterprise Sales Executives to drive coordinated account expansion and maximize total account value.
\n- Maintain disciplined pipeline and account intelligence to support accurate forecasting and informed decision-making.
\n- Ensure high-quality delivery outcomes by aligning cross-functional teams to client objectives and expectations.
\n- Lead strategic conversations with existing clients, while exercising discretion and independent judgment.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal.
\n- Learn Toptal’s model and our value proposition.
\n
\n
In the first month, expect to:
\n
\n- Come up to speed on your account portfolio and get into an operating rhythm with key client stakeholders and internal account team members.
\n- Work with HLS Leadership to establish a portfolio strategy and build account plans.
\n
\n
In the first three months, expect to:
\n
\n- Establish credibility with client stakeholders through informed, consultative engagement tied to their priorities and current initiatives.
\n- Take full ownership of account progression, including pipeline development, deal execution, and revenue expansion.
\n- Apply sound judgment in structuring and advancing complex deals, navigating ambiguity with minimal oversight.
\n- Build strong partnerships with our delivery team to ensure client commitments are met and opportunities for expansion are identified.
\n
\n
In the first six months, expect to:
\n
\n- Expand your buyer network and deepen executive engagement.
\n- Drive net new opportunities by introducing additional capabilities and displacing competitors.
\n- Shape and influence client priorities, aligning Toptal’s solutions to critical business objectives.
\n- Execute against a defined growth plan tied to measurable outcomes.
\n
\n
In the first year, expect to:
\n
\n- Deliver sustained portfolio growth with $10M+ expectations.
\n- Actively mentor and elevate team performance through knowledge sharing and example setting.
\n- Establish and expand a strong executive network across your portfolio of accounts, leveraging Toptal’s full capabilities to drive account growth and deepen client impact.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- Experience engaging and selling into medium-to-large Healthcare & Life Sciences organizations. For instance, experience as a Director or Client Service Partner role with a top consulting firm.
\n- Must be comfortable engaging C-level executives on industry trends impacting Healthcare Life Sciences.
\n- Extensive experience in engaging and selling Consulting or Managed Service solutions, particularly within Healthcare Life Sciences organizations.
\n- Proven track record in full-cycle sales of large, complex, multi-phase, managed technology projects to enterprise clients with $2B+ in annual revenue.
\n- A well-rounded understanding of emerging technologies and ability to have an informed discussion about software delivery and development concepts with prospective clients.
\n- Ability to build and execute account plans that lead to consistent portfolio growth and a healthy pipeline.
\n- Proven success in prospecting, running virtual sales calls, and leading sales pursuits backed by a multidisciplinary team.
\n- Experience negotiating complex service agreements with procurement and legal departments within enterprise accounts.
\n- Regular or periodic travel to meet and engage with Toptal clients and customers both inside and outside of your geographic location.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Essential Job Functions
\n
\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\n
US FLSA Classification: Full-Time/Exempt
\n
\n
This position receives a base salary and is also eligible to earn monthly commissions based on revenue generated from engagements sold. For candidates who meet the qualifications and job requirements listed above, Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\n
Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As a Client Partner within our Healthcare & Life Sciences (HLS) team, you are accountable for acquiring new enterprise accounts and building, scaling, and deepening a portfolio of high-priority, high-value enterprise accounts. This role is defined by sustained portfolio expansion, increasing executive engagement, and the ability to consistently identify and convert high-value opportunities across the account lifecycle. You will be expected to grow and operate a robust portfolio of $10M+ in annual revenue, expanding accounts into long-term, multi-threaded partnerships while increasing both revenue and strategic relevance. Success in this role is measured by your ability to position Toptal as a core services provider embedded in your clients’ most critical initiatives.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Actively prospect and drive the acquisition of new, strategically aligned HLS accounts (net new logos) to grow the overall client base.
\n- Own and expand a portfolio of strategically important enterprise HLS accounts, with direct accountability for revenue growth, portfolio scale, and client outcomes.
\n- Build and sustain senior executive relationships, establishing Toptal as a trusted partner across critical business initiatives.
\n- Define and execute account strategy, including opportunity creation, pipeline development, and multi-year growth planning.
\n- Lead solution development and deal execution in partnership with Industry GMs, Practice Leaders, and Delivery teams.
\n- Partner with Enterprise Sales Executives to drive coordinated account expansion and maximize total account value.
\n- Maintain disciplined pipeline and account intelligence to support accurate forecasting and informed decision-making.
\n- Ensure high-quality delivery outcomes by aligning cross-functional teams to client objectives and expectations.
\n- Lead strategic conversations with existing clients, while exercising discretion and independent judgment.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal.
\n- Learn Toptal’s model and our value proposition.
\n
\n
In the first month, expect to:
\n
\n- Come up to speed on your account portfolio and get into an operating rhythm with key client stakeholders and internal account team members.
\n- Work with HLS Leadership to establish a portfolio strategy and build account plans.
\n
\n
In the first three months, expect to:
\n
\n- Establish credibility with client stakeholders through informed, consultative engagement tied to their priorities and current initiatives.
\n- Take full ownership of account progression, including pipeline development, deal execution, and revenue expansion.
\n- Apply sound judgment in structuring and advancing complex deals, navigating ambiguity with minimal oversight.
\n- Build strong partnerships with our delivery team to ensure client commitments are met and opportunities for expansion are identified.
\n
\n
In the first six months, expect to:
\n
\n- Expand your buyer network and deepen executive engagement.
\n- Drive net new opportunities by introducing additional capabilities and displacing competitors.
\n- Shape and influence client priorities, aligning Toptal’s solutions to critical business objectives.
\n- Execute against a defined growth plan tied to measurable outcomes.
\n
\n
In the first year, expect to:
\n
\n- Deliver sustained portfolio growth with $10M+ expectations.
\n- Actively mentor and elevate team performance through knowledge sharing and example setting.
\n- Establish and expand a strong executive network across your portfolio of accounts, leveraging Toptal’s full capabilities to drive account growth and deepen client impact.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- Experience engaging and selling into medium-to-large Healthcare & Life Sciences organizations. For instance, experience as a Director or Client Service Partner role with a top consulting firm.
\n- Must be comfortable engaging C-level executives on industry trends impacting Healthcare Life Sciences.
\n- Extensive experience in engaging and selling Consulting or Managed Service solutions, particularly within Healthcare Life Sciences organizations.
\n- Proven track record in full-cycle sales of large, complex, multi-phase, managed technology projects to enterprise clients with $2B+ in annual revenue.
\n- A well-rounded understanding of emerging technologies and ability to have an informed discussion about software delivery and development concepts with prospective clients.
\n- Ability to build and execute account plans that lead to consistent portfolio growth and a healthy pipeline.
\n- Proven success in prospecting, running virtual sales calls, and leading sales pursuits backed by a multidisciplinary team.
\n- Experience negotiating complex service agreements with procurement and legal departments within enterprise accounts.
\n- Regular or periodic travel to meet and engage with Toptal clients and customers both inside and outside of your geographic location.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Essential Job Functions
\n
\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\n
US FLSA Classification: Full-Time/Exempt
\n
\n
This position receives a base salary and is also eligible to earn monthly commissions based on revenue generated from engagements sold. For candidates who meet the qualifications and job requirements listed above, Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\n
Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
Our Client Sales Representatives connect and engage with prospective clients who originate from inbound leads. They seek new business opportunities by connecting with, and developing relationships with, potential customers and guiding prospective clients throughout the required sales stages. To excel in this position, you need to effectively communicate and collaborate with clients, ensuring they understand the value of our services and how Toptal can support their goals. Our ideal candidate thrives in a fast-paced environment, is hungry to exceed sales quotas, and strives to go above and beyond. If you are passionate about sales, innately driven, and results-oriented, this is the perfect opportunity for you to launch your sales career.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Sales Cycle Management: You will be the initial face of Toptal and supporting our clients through the required sales stages. As the first point of contact and the initial ‘face’ of Toptal for new clients, you will be responsible for moving these clients forward in the sales process, starting with regularly conducting sales calls. You will be responsible for accurately articulating the benefit of Toptal to potential clients in these calls and managing deal cycles from discovery through close.
\n- Client Experience: Clients are at the heart of everything we do. You will be responsible for executing upon a customer-centric approach across all of your customer interactions during pre-defined working hours. You will build rapport with our prospective clients, which will require researching clients before outreach and staying on top of industry trends and Toptal competitors.
\n- Collaboration with Team Members: You will collaborate with your team to promptly respond to high-volume inbound client inquiries. Communicating via Zoom and Slack is critical to maintaining a high level of collaboration and clear communication within the team.
\n- Growth and Development: Our SMB sales team members always look to improve individually and as a team. Being open to and implementing feedback will be critical to achieving success in this role and at Toptal.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal.
\n- Learn Toptal’s model, our team members, and our story.
\n- Begin our 1-1 sales training process which conveys our value proposition, sales process, and delivery method.
\n- Become acquainted with the cross-functional teams you will work with to close new business.
\n
\n
In the first month, expect to:
\n
\n- Complete our personalized sales training program, including mock calls and role-play scenarios.
\n- Be able to accurately articulate Toptal’s value proposition and process.
\n- Be able to speak to incoming leads, understand the clients’ needs, overcome any objections, present the value proposition of Toptal, and close leads that are a good fit for Toptal.
\n- Work alongside the various business units to ensure your prospects are progressing through the funnel.
\n- Begin closing new business, exercising discretion and independent judgment.
\n
\n
In the first three months, expect to:
\n
\n- Be fully ramped up and integrated into the team.
\n- Complete additional vertical-specific training.
\n- Possess a healthy pipeline of prospects that are working through your funnel.
\n- Exhibit a successful track record of hitting sales goals.
\n
\n
In the first six months, expect to:
\n
\n- Have a solid history of claiming and closing new business by consistently meeting or exceeding sales goals.
\n- Identify process improvement areas to help increase team efficiency and effectiveness, which may include providing consultation or advice to management on policies and procedures.
\n- Continue to implement sales best practices for client interactions and follow-up.
\n
\n
In the first year, expect to:
\n
\n- Begin to mentor new members of the team, helping them learn about Toptal, our model, and pass along standard methodologies.
\n- Continue to gain and close new business along with managing your funnel to consistently meet and exceed sales targets.
\n- Become a productive, collaborative, and consistent contributor to the team.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- The ideal candidate will have 1-3 years of B2B sales experience (i.e. Account Executive, Inside Sales, Outside Sales Representative, Account Representative, or related title).
\n- Software or tech-related sales experience and education are a plus.
\n- Be attentive to client needs. You will be required to be fully available during your working hours to take client calls.
\n- You are client-centric. You will be working with prospective clients daily, uncovering and resolving clients’ issues through value-based selling.
\n- Have a “will-to-win” attitude. You’re looking to not only meet but exceed your quota and are naturally competitive. We provide a base salary plus uncapped commission and want our Client Advisors to make the most out of it!.
\n- You’re a “learn-it-all”. We are looking for someone who is always looking to grow, strives for improvement, and constantly seeks feedback from peers/ leaders. Even as an individual contributor, you seek to share and gain knowledge from those around you.
\n- Ability to collaborate effectively with your team members.
\n- Outstanding written and verbal communication skills.
\n- Ability to work and thrive in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts. We move quickly, so having exceptional time management skills and the ability to manage a high volume of clients is key to being successful in this role.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
Our Client Sales Representatives connect and engage with prospective clients who originate from inbound leads. They seek new business opportunities by connecting with, and developing relationships with, potential customers and guiding prospective clients throughout the required sales stages. To excel in this position, you need to effectively communicate and collaborate with clients, ensuring they understand the value of our services and how Toptal can support their goals. Our ideal candidate thrives in a fast-paced environment, is hungry to exceed sales quotas, and strives to go above and beyond. If you are passionate about sales, innately driven, and results-oriented, this is the perfect opportunity for you to launch your sales career.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Sales Cycle Management: You will be the initial face of Toptal and supporting our clients through the required sales stages. As the first point of contact and the initial ‘face’ of Toptal for new clients, you will be responsible for moving these clients forward in the sales process, starting with regularly conducting sales calls. You will be responsible for accurately articulating the benefit of Toptal to potential clients in these calls and managing deal cycles from discovery through close.
\n- Client Experience: Clients are at the heart of everything we do. You will be responsible for executing upon a customer-centric approach across all of your customer interactions during pre-defined working hours. You will build rapport with our prospective clients, which will require researching clients before outreach and staying on top of industry trends and Toptal competitors.
\n- Collaboration with Team Members: You will collaborate with your team to promptly respond to high-volume inbound client inquiries. Communicating via Zoom and Slack is critical to maintaining a high level of collaboration and clear communication within the team.
\n- Growth and Development: Our SMB sales team members always look to improve individually and as a team. Being open to and implementing feedback will be critical to achieving success in this role and at Toptal.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal.
\n- Learn Toptal’s model, our team members, and our story.
\n- Begin our 1-1 sales training process which conveys our value proposition, sales process, and delivery method.
\n- Become acquainted with the cross-functional teams you will work with to close new business.
\n
\n
In the first month, expect to:
\n
\n- Complete our personalized sales training program, including mock calls and role-play scenarios.
\n- Be able to accurately articulate Toptal’s value proposition and process.
\n- Be able to speak to incoming leads, understand the clients’ needs, overcome any objections, present the value proposition of Toptal, and close leads that are a good fit for Toptal.
\n- Work alongside the various business units to ensure your prospects are progressing through the funnel.
\n- Begin closing new business, exercising discretion and independent judgment.
\n
\n
In the first three months, expect to:
\n
\n- Be fully ramped up and integrated into the team.
\n- Complete additional vertical-specific training.
\n- Possess a healthy pipeline of prospects that are working through your funnel.
\n- Exhibit a successful track record of hitting sales goals.
\n
\n
In the first six months, expect to:
\n
\n- Have a solid history of claiming and closing new business by consistently meeting or exceeding sales goals.
\n- Identify process improvement areas to help increase team efficiency and effectiveness, which may include providing consultation or advice to management on policies and procedures.
\n- Continue to implement sales best practices for client interactions and follow-up.
\n
\n
In the first year, expect to:
\n
\n- Begin to mentor new members of the team, helping them learn about Toptal, our model, and pass along standard methodologies.
\n- Continue to gain and close new business along with managing your funnel to consistently meet and exceed sales targets.
\n- Become a productive, collaborative, and consistent contributor to the team.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- The ideal candidate will have 1-3 years of B2B sales experience (i.e. Account Executive, Inside Sales, Outside Sales Representative, Account Representative, or related title).
\n- Software or tech-related sales experience and education are a plus.
\n- Be attentive to client needs. You will be required to be fully available during your working hours to take client calls.
\n- You are client-centric. You will be working with prospective clients daily, uncovering and resolving clients’ issues through value-based selling.
\n- Have a “will-to-win” attitude. You’re looking to not only meet but exceed your quota and are naturally competitive. We provide a base salary plus uncapped commission and want our Client Advisors to make the most out of it!.
\n- You’re a “learn-it-all”. We are looking for someone who is always looking to grow, strives for improvement, and constantly seeks feedback from peers/ leaders. Even as an individual contributor, you seek to share and gain knowledge from those around you.
\n- Ability to collaborate effectively with your team members.
\n- Outstanding written and verbal communication skills.
\n- Ability to work and thrive in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts. We move quickly, so having exceptional time management skills and the ability to manage a high volume of clients is key to being successful in this role.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
We are seeking a senior leader to architect, build, and scale a next-generation Service Desk / Client Service Center within a Managed Services Provider (MSP) environment. This role will redefine traditional support delivery into a high-touch, client-centric service model that prioritizes business outcomes, user experience, and long-term client relationships over commoditized, ticket-driven support.
\n
Unlike traditional MSP approaches that emphasize cost reduction and deflection, this function will deliver context-aware, fit-for-purpose support tailored to each client’s environment and priorities. The successful candidate will build a service organization that serves as a strategic differentiator—driving client satisfaction, retention, and expansion. Initially leveraging a federated, cross-functional model, this role will evolve the service center into a scalable, structured, premium capability.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
Service Vision & Differentiated MSP Strategy
\n
\n- Define and execute a next-generation MSP service desk strategy centered on high-touch, white-glove client experience.
\n- Position the service desk as a value driver (client satisfaction, retention, upsell), not just a cost center.
\n- Develop tiered service offerings (e.g., standard vs. premium/concierge support models) aligned to client segments.
\n- Embed client-specific context into service delivery, ensuring support interactions reflect each client’s environment, priorities, and user needs.
\n
\n
Build: Federated to Structured Service Model (0 to 1)
\n
\n- Stand up initial service center operations using a distributed, cross-functional contributor model.
\n- Establish intake channels (portal, chat, phone, dedicated client lines) with priority routing for high-touch clients.
\n- Create foundational SOPs, playbooks, and client-specific runbooks.
\n- Launch a knowledge-centered service (KCS) model tailored to client environments.
\n- Define early SLAs / XLAs with an emphasis on experience-level outcomes, not just resolution speed.
\n- Establish clear ownership models to ensure every request is tracked, managed, and resolved end-to-end.
\n
\n
Scale: Premium Service Delivery Model (1 to N)
\n
\n- Transition to a dedicated, client-aligned service desk organization with named ownership models.
\n- Introduce pod-based or client-aligned support structures (e.g., service pods, technical account alignment).
\n- Develop workforce strategy including skill-based routing, coverage models, and high-touch escalation paths.
\n- Introduce automation to improve efficiency while preserving high-touch, human-led interactions for critical and high-value client engagements.
\n- Build a concierge-level support tier for high-value clients and critical services.
\n
\n
Client Experience & Relationship Management
\n
\n- Own end-to-end client support experience, measured through both operational and experiential metrics.
\n- Implement and track KPIs including CSAT, XLAs, FCR, and MTRS.
\n- Act as a senior escalation point for high-priority client issues.
\n- Partner with Client Success, Account Management, and Delivery teams to ensure aligned, seamless client engagement.
\n- Ensure consistent, proactive communication with clients throughout issue lifecycle, eliminating the need for follow-ups or escalation for status visibility.
\n
\n
Operational Excellence with a High-Touch Lens
\n
\n- Establish ITSM best practices (Incident, Request, Problem, Change) while adapting for client-specific flexibility.
\n- Build real-time dashboards and client-facing reporting that demonstrate value and transparency.
\n- Drive proactive and preventative support through trend analysis, recurring issue identification, and environment-level insights.
\n- Implement service reviews and feedback loops with clients to continuously refine delivery.
\n
\n
Innovation & Next-Gen Capabilities
\n
\n- Leverage automation, AI, and virtual agents to augment (not replace) human support.
\n- Introduce predictive and proactive support capabilities using analytics and telemetry.
\n- Continuously benchmark against leading MSP and enterprise service models.
\n- Evolve the service model to prioritize client experience, ownership, and business impact—not just ticket resolution.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal; meet your colleagues.
\n- Learn about Toptal’s history, culture, and vision, with a focus on the state of our industry, the Future of Work, and the core messages important to Toptal.
\n- Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.
\n- Understand the current state of ITSM / Service Desk capabilities and commitments.
\n
\n
In the first month, expect to:
\n
\n- Begin developing relationships with key leaders and stakeholders across the organization.
\n- Dive deeper into the operations of key teams (e.g., Sales, Talent Operations) across the company.
\n- Implement a minimum viable service model.
\n- Define a simple triage model and assign critical roles.
\n- Launch basic service metrics.
\n- Provide exemplary service to early stage clients.
\n
\n
In the first three months, expect to:
\n
\n- Finalize a target operating model.
\n- Introduce client-centric and contextually aware routing.
\n- Launch a knowledge-enabled service model to capture and reuse solutions.
\n- Implement reporting and dashboards.
\n- Begin defining future organization, capacity plan, and scaling gates.
\n
\n
In the first six months, expect to:
\n
\n- Evolve functional capabilities to fit for purpose / white glove service processes.
\n- Define and implement experience-level metrics (XLAs).
\n- Implement automation strategically across intake and communication channels to improve efficiency without degrading client experience.
\n- Establish the service desk as a high-touch client experience function, not simply a transactional ticket queue.
\n
\n
In the first year, expect to:
\n
\n- Fully transition to a professional service desk model.
\n- Understand and optimize cost to serve vs. human experience intelligently.
\n- Define and expand premium and concierge tier services.
\n- Implement customer facing proactive support functions.
\n- Partner with Sales to identify and support upsell and cross-sell opportunities through service interactions.
\n- Establish a continuous improvement model with structured peer review, feedback loops, and service optimization initiatives.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 8-12+ years of experience in IT support, service desk, or managed services operations.
\n- Proven track record building or transforming service desk / service center functions (0→1 or major redesign).
\n- Experience operating in MSP or multi-client environments with competing priorities.
\n- Demonstrated success scaling from decentralized support models to structured service organizations.
\n- Deep understanding of ITSM disciplines (Incident, Request, Problem, Change Management) with practical application of frameworks (e.g., ITIL).
\n- Experience designing service models including SLAs, XLAs, escalation paths, and tiered support structures (L0–L3).
\n- Strong understanding of service economics (cost-to-serve, staffing models, volume drivers).
\n- Hands-on experience with service platforms (e.g., ServiceNow, Jira Service Management, Zendesk).
\n- Experience implementing automation, knowledge management (KCS), and self-service support models.
\n- Familiarity with AI-enabled support tools (virtual agents, triage automation) and reporting/dashboarding.
\n- Experience designing and scaling operating models (client-aligned, pod-based, or hybrid support structures).
\n- Proven ability to balance high-touch client experience with operational efficiency and scale.
\n- Experience working directly with enterprise clients, including managing escalations and participating in service reviews (QBRs/MBRs).
\n- Demonstrated impact on client satisfaction, retention, and expansion (e.g., CSAT, NPS improvements).
\n- Strong leadership presence with ability to drive accountability, influence cross-functional teams, and operate effectively in ambiguous, fast-paced environments.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
We are seeking a senior leader to architect, build, and scale a next-generation Service Desk / Client Service Center within a Managed Services Provider (MSP) environment. This role will redefine traditional support delivery into a high-touch, client-centric service model that prioritizes business outcomes, user experience, and long-term client relationships over commoditized, ticket-driven support.
\n
Unlike traditional MSP approaches that emphasize cost reduction and deflection, this function will deliver context-aware, fit-for-purpose support tailored to each client’s environment and priorities. The successful candidate will build a service organization that serves as a strategic differentiator—driving client satisfaction, retention, and expansion. Initially leveraging a federated, cross-functional model, this role will evolve the service center into a scalable, structured, premium capability.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
Service Vision & Differentiated MSP Strategy
\n
\n- Define and execute a next-generation MSP service desk strategy centered on high-touch, white-glove client experience.
\n- Position the service desk as a value driver (client satisfaction, retention, upsell), not just a cost center.
\n- Develop tiered service offerings (e.g., standard vs. premium/concierge support models) aligned to client segments.
\n- Embed client-specific context into service delivery, ensuring support interactions reflect each client’s environment, priorities, and user needs.
\n
\n
Build: Federated to Structured Service Model (0 to 1)
\n
\n- Stand up initial service center operations using a distributed, cross-functional contributor model.
\n- Establish intake channels (portal, chat, phone, dedicated client lines) with priority routing for high-touch clients.
\n- Create foundational SOPs, playbooks, and client-specific runbooks.
\n- Launch a knowledge-centered service (KCS) model tailored to client environments.
\n- Define early SLAs / XLAs with an emphasis on experience-level outcomes, not just resolution speed.
\n- Establish clear ownership models to ensure every request is tracked, managed, and resolved end-to-end.
\n
\n
Scale: Premium Service Delivery Model (1 to N)
\n
\n- Transition to a dedicated, client-aligned service desk organization with named ownership models.
\n- Introduce pod-based or client-aligned support structures (e.g., service pods, technical account alignment).
\n- Develop workforce strategy including skill-based routing, coverage models, and high-touch escalation paths.
\n- Introduce automation to improve efficiency while preserving high-touch, human-led interactions for critical and high-value client engagements.
\n- Build a concierge-level support tier for high-value clients and critical services.
\n
\n
Client Experience & Relationship Management
\n
\n- Own end-to-end client support experience, measured through both operational and experiential metrics.
\n- Implement and track KPIs including CSAT, XLAs, FCR, and MTRS.
\n- Act as a senior escalation point for high-priority client issues.
\n- Partner with Client Success, Account Management, and Delivery teams to ensure aligned, seamless client engagement.
\n- Ensure consistent, proactive communication with clients throughout issue lifecycle, eliminating the need for follow-ups or escalation for status visibility.
\n
\n
Operational Excellence with a High-Touch Lens
\n
\n- Establish ITSM best practices (Incident, Request, Problem, Change) while adapting for client-specific flexibility.
\n- Build real-time dashboards and client-facing reporting that demonstrate value and transparency.
\n- Drive proactive and preventative support through trend analysis, recurring issue identification, and environment-level insights.
\n- Implement service reviews and feedback loops with clients to continuously refine delivery.
\n
\n
Innovation & Next-Gen Capabilities
\n
\n- Leverage automation, AI, and virtual agents to augment (not replace) human support.
\n- Introduce predictive and proactive support capabilities using analytics and telemetry.
\n- Continuously benchmark against leading MSP and enterprise service models.
\n- Evolve the service model to prioritize client experience, ownership, and business impact—not just ticket resolution.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal; meet your colleagues.
\n- Learn about Toptal’s history, culture, and vision, with a focus on the state of our industry, the Future of Work, and the core messages important to Toptal.
\n- Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.
\n- Understand the current state of ITSM / Service Desk capabilities and commitments.
\n
\n
In the first month, expect to:
\n
\n- Begin developing relationships with key leaders and stakeholders across the organization.
\n- Dive deeper into the operations of key teams (e.g., Sales, Talent Operations) across the company.
\n- Implement a minimum viable service model.
\n- Define a simple triage model and assign critical roles.
\n- Launch basic service metrics.
\n- Provide exemplary service to early stage clients.
\n
\n
In the first three months, expect to:
\n
\n- Finalize a target operating model.
\n- Introduce client-centric and contextually aware routing.
\n- Launch a knowledge-enabled service model to capture and reuse solutions.
\n- Implement reporting and dashboards.
\n- Begin defining future organization, capacity plan, and scaling gates.
\n
\n
In the first six months, expect to:
\n
\n- Evolve functional capabilities to fit for purpose / white glove service processes.
\n- Define and implement experience-level metrics (XLAs).
\n- Implement automation strategically across intake and communication channels to improve efficiency without degrading client experience.
\n- Establish the service desk as a high-touch client experience function, not simply a transactional ticket queue.
\n
\n
In the first year, expect to:
\n
\n- Fully transition to a professional service desk model.
\n- Understand and optimize cost to serve vs. human experience intelligently.
\n- Define and expand premium and concierge tier services.
\n- Implement customer facing proactive support functions.
\n- Partner with Sales to identify and support upsell and cross-sell opportunities through service interactions.
\n- Establish a continuous improvement model with structured peer review, feedback loops, and service optimization initiatives.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 8-12+ years of experience in IT support, service desk, or managed services operations.
\n- Proven track record building or transforming service desk / service center functions (0→1 or major redesign).
\n- Experience operating in MSP or multi-client environments with competing priorities.
\n- Demonstrated success scaling from decentralized support models to structured service organizations.
\n- Deep understanding of ITSM disciplines (Incident, Request, Problem, Change Management) with practical application of frameworks (e.g., ITIL).
\n- Experience designing service models including SLAs, XLAs, escalation paths, and tiered support structures (L0–L3).
\n- Strong understanding of service economics (cost-to-serve, staffing models, volume drivers).
\n- Hands-on experience with service platforms (e.g., ServiceNow, Jira Service Management, Zendesk).
\n- Experience implementing automation, knowledge management (KCS), and self-service support models.
\n- Familiarity with AI-enabled support tools (virtual agents, triage automation) and reporting/dashboarding.
\n- Experience designing and scaling operating models (client-aligned, pod-based, or hybrid support structures).
\n- Proven ability to balance high-touch client experience with operational efficiency and scale.
\n- Experience working directly with enterprise clients, including managing escalations and participating in service reviews (QBRs/MBRs).
\n- Demonstrated impact on client satisfaction, retention, and expansion (e.g., CSAT, NPS improvements).
\n- Strong leadership presence with ability to drive accountability, influence cross-functional teams, and operate effectively in ambiguous, fast-paced environments.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
We are seeking a senior leader to architect, build, and scale a next-generation Service Desk / Client Service Center within a Managed Services Provider (MSP) environment. This role will redefine traditional support delivery into a high-touch, client-centric service model that prioritizes business outcomes, user experience, and long-term client relationships over commoditized, ticket-driven support.
\n
Unlike traditional MSP approaches that emphasize cost reduction and deflection, this function will deliver context-aware, fit-for-purpose support tailored to each client’s environment and priorities. The successful candidate will build a service organization that serves as a strategic differentiator—driving client satisfaction, retention, and expansion. Initially leveraging a federated, cross-functional model, this role will evolve the service center into a scalable, structured, premium capability.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
Service Vision & Differentiated MSP Strategy
\n
\n- Define and execute a next-generation MSP service desk strategy centered on high-touch, white-glove client experience.
\n- Position the service desk as a value driver (client satisfaction, retention, upsell), not just a cost center.
\n- Develop tiered service offerings (e.g., standard vs. premium/concierge support models) aligned to client segments.
\n- Embed client-specific context into service delivery, ensuring support interactions reflect each client’s environment, priorities, and user needs.
\n
\n
Build: Federated to Structured Service Model (0 to 1)
\n
\n- Stand up initial service center operations using a distributed, cross-functional contributor model.
\n- Establish intake channels (portal, chat, phone, dedicated client lines) with priority routing for high-touch clients.
\n- Create foundational SOPs, playbooks, and client-specific runbooks.
\n- Launch a knowledge-centered service (KCS) model tailored to client environments.
\n- Define early SLAs / XLAs with an emphasis on experience-level outcomes, not just resolution speed.
\n- Establish clear ownership models to ensure every request is tracked, managed, and resolved end-to-end.
\n
\n
Scale: Premium Service Delivery Model (1 to N)
\n
\n- Transition to a dedicated, client-aligned service desk organization with named ownership models.
\n- Introduce pod-based or client-aligned support structures (e.g., service pods, technical account alignment).
\n- Develop workforce strategy including skill-based routing, coverage models, and high-touch escalation paths.
\n- Introduce automation to improve efficiency while preserving high-touch, human-led interactions for critical and high-value client engagements.
\n- Build a concierge-level support tier for high-value clients and critical services.
\n
\n
Client Experience & Relationship Management
\n
\n- Own end-to-end client support experience, measured through both operational and experiential metrics.
\n- Implement and track KPIs including CSAT, XLAs, FCR, and MTRS.
\n- Act as a senior escalation point for high-priority client issues.
\n- Partner with Client Success, Account Management, and Delivery teams to ensure aligned, seamless client engagement.
\n- Ensure consistent, proactive communication with clients throughout the issue lifecycle, eliminating the need for follow-ups or escalation for status visibility.
\n
\n
Operational Excellence with a High-Touch Lens
\n
\n- Establish ITSM best practices (Incident, Request, Problem, Change) while adapting for client-specific flexibility.
\n- Build real-time dashboards and client-facing reporting that demonstrate value and transparency.
\n- Drive proactive and preventative support through trend analysis, recurring issue identification, and environment-level insights.
\n- Implement service reviews and feedback loops with clients to continuously refine delivery.
\n
\n
Innovation & Next-Gen Capabilities
\n
\n- Leverage automation, AI, and virtual agents to augment (not replace) human support.
\n- Introduce predictive and proactive support capabilities using analytics and telemetry.
\n- Continuously benchmark against leading MSP and enterprise service models.
\n- Evolve the service model to prioritize client experience, ownership, and business impact—not just ticket resolution.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal; meet your colleagues.
\n- Learn about Toptal’s history, culture, and vision, with a focus on the state of our industry, the Future of Work, and the core messages important to Toptal.
\n- Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.
\n- Understand the current state of ITSM / Service Desk capabilities and commitments.
\n
\n
In the first month, expect to:
\n
\n- Begin developing relationships with key leaders and stakeholders across the organization.
\n- Dive deeper into the operations of key teams (e.g., Sales, Talent Operations) across the company.
\n- Implement a minimum viable service model.
\n- Define a simple triage model and assign critical roles.
\n- Launch basic service metrics.
\n- Provide exemplary service to early stage clients.
\n
\n
In the first three months, expect to:
\n
\n- Finalize a target operating model.
\n- Introduce client centric and contextually aware routing.
\n- Launch a knowledge-enabled service model to capture and reuse solutions.
\n- Implement reporting and dashboards.
\n- Begin defining future organization, capacity plan, and scaling gates.
\n
\n
In the first six months, expect to:
\n
\n- Evolve functional capabilities to fit for purpose / white glove service processes.
\n- Define and implement experience-level metrics (XLAs).
\n- Implement automation strategically across intake and communication channels to improve efficiency without degrading client experience.
\n- Establish the service desk as a high-touch client experience function, not simply a transactional ticket queue.
\n
\n
In the first year, expect to:
\n
\n- Fully transition to a professional service desk model.
\n- Understand and optimize cost to serve vs. human experience intelligently.
\n- Define and expand premium and concierge tier services.
\n- Implement customer facing proactive support functions.
\n- Partner with Sales to identify and support upsell and cross-sell opportunities through service interactions.
\n- Establish a continuous improvement model with structured peer review, feedback loops, and service optimization initiatives.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 8-12+ years of experience in IT support, service desk, or managed services operations.
\n- Proven track record building or transforming service desk / service center functions (0→1 or major redesign).
\n- Experience operating in MSP or multi-client environments with competing priorities.
\n- Demonstrated success scaling from decentralized support models to structured service organizations.
\n- Deep understanding of ITSM disciplines (Incident, Request, Problem, Change Management) with practical application of frameworks (e.g., ITIL).
\n- Experience designing service models including SLAs, XLAs, escalation paths, and tiered support structures (L0–L3).
\n- Strong understanding of service economics (cost-to-serve, staffing models, volume drivers).
\n- Hands-on experience with service platforms (e.g., ServiceNow, Jira Service Management, Zendesk).
\n- Experience implementing automation, knowledge management (KCS), and self-service support models.
\n- Familiarity with AI-enabled support tools (virtual agents, triage automation) and reporting/dashboarding.
\n- Experience designing and scaling operating models (client-aligned, pod-based, or hybrid support structures).
\n- Proven ability to balance high-touch client experience with operational efficiency and scale.
\n- Experience working directly with enterprise clients, including managing escalations and participating in service reviews (QBRs/MBRs).
\n- Demonstrated impact on client satisfaction, retention, and expansion (e.g., CSAT, NPS improvements).
\n- Strong leadership presence with ability to drive accountability, influence cross-functional teams, and operate effectively in ambiguous, fast-paced environments.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Essential Job Functions
\n
\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\n
US FLSA Classification: Full-Time/Exempt
\n
This position receives a base salary and is also eligible to receive a discretionary bonus. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\n
Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
We are seeking a senior leader to architect, build, and scale a next-generation Service Desk / Client Service Center within a Managed Services Provider (MSP) environment. This role will redefine traditional support delivery into a high-touch, client-centric service model that prioritizes business outcomes, user experience, and long-term client relationships over commoditized, ticket-driven support.
\n
Unlike traditional MSP approaches that emphasize cost reduction and deflection, this function will deliver context-aware, fit-for-purpose support tailored to each client’s environment and priorities. The successful candidate will build a service organization that serves as a strategic differentiator—driving client satisfaction, retention, and expansion. Initially leveraging a federated, cross-functional model, this role will evolve the service center into a scalable, structured, premium capability.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
Service Vision & Differentiated MSP Strategy
\n
\n- Define and execute a next-generation MSP service desk strategy centered on high-touch, white-glove client experience.
\n- Position the service desk as a value driver (client satisfaction, retention, upsell), not just a cost center.
\n- Develop tiered service offerings (e.g., standard vs. premium/concierge support models) aligned to client segments.
\n- Embed client-specific context into service delivery, ensuring support interactions reflect each client’s environment, priorities, and user needs.
\n
\n
Build: Federated to Structured Service Model (0 to 1)
\n
\n- Stand up initial service center operations using a distributed, cross-functional contributor model.
\n- Establish intake channels (portal, chat, phone, dedicated client lines) with priority routing for high-touch clients.
\n- Create foundational SOPs, playbooks, and client-specific runbooks.
\n- Launch a knowledge-centered service (KCS) model tailored to client environments.
\n- Define early SLAs / XLAs with an emphasis on experience-level outcomes, not just resolution speed.
\n- Establish clear ownership models to ensure every request is tracked, managed, and resolved end-to-end.
\n
\n
Scale: Premium Service Delivery Model (1 to N)
\n
\n- Transition to a dedicated, client-aligned service desk organization with named ownership models.
\n- Introduce pod-based or client-aligned support structures (e.g., service pods, technical account alignment).
\n- Develop workforce strategy including skill-based routing, coverage models, and high-touch escalation paths.
\n- Introduce automation to improve efficiency while preserving high-touch, human-led interactions for critical and high-value client engagements.
\n- Build a concierge-level support tier for high-value clients and critical services.
\n
\n
Client Experience & Relationship Management
\n
\n- Own end-to-end client support experience, measured through both operational and experiential metrics.
\n- Implement and track KPIs including CSAT, XLAs, FCR, and MTRS.
\n- Act as a senior escalation point for high-priority client issues.
\n- Partner with Client Success, Account Management, and Delivery teams to ensure aligned, seamless client engagement.
\n- Ensure consistent, proactive communication with clients throughout the issue lifecycle, eliminating the need for follow-ups or escalation for status visibility.
\n
\n
Operational Excellence with a High-Touch Lens
\n
\n- Establish ITSM best practices (Incident, Request, Problem, Change) while adapting for client-specific flexibility.
\n- Build real-time dashboards and client-facing reporting that demonstrate value and transparency.
\n- Drive proactive and preventative support through trend analysis, recurring issue identification, and environment-level insights.
\n- Implement service reviews and feedback loops with clients to continuously refine delivery.
\n
\n
Innovation & Next-Gen Capabilities
\n
\n- Leverage automation, AI, and virtual agents to augment (not replace) human support.
\n- Introduce predictive and proactive support capabilities using analytics and telemetry.
\n- Continuously benchmark against leading MSP and enterprise service models.
\n- Evolve the service model to prioritize client experience, ownership, and business impact—not just ticket resolution.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal; meet your colleagues.
\n- Learn about Toptal’s history, culture, and vision, with a focus on the state of our industry, the Future of Work, and the core messages important to Toptal.
\n- Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.
\n- Understand the current state of ITSM / Service Desk capabilities and commitments.
\n
\n
In the first month, expect to:
\n
\n- Begin developing relationships with key leaders and stakeholders across the organization.
\n- Dive deeper into the operations of key teams (e.g., Sales, Talent Operations) across the company.
\n- Implement a minimum viable service model.
\n- Define a simple triage model and assign critical roles.
\n- Launch basic service metrics.
\n- Provide exemplary service to early stage clients.
\n
\n
In the first three months, expect to:
\n
\n- Finalize a target operating model.
\n- Introduce client centric and contextually aware routing.
\n- Launch a knowledge-enabled service model to capture and reuse solutions.
\n- Implement reporting and dashboards.
\n- Begin defining future organization, capacity plan, and scaling gates.
\n
\n
In the first six months, expect to:
\n
\n- Evolve functional capabilities to fit for purpose / white glove service processes.
\n- Define and implement experience-level metrics (XLAs).
\n- Implement automation strategically across intake and communication channels to improve efficiency without degrading client experience.
\n- Establish the service desk as a high-touch client experience function, not simply a transactional ticket queue.
\n
\n
In the first year, expect to:
\n
\n- Fully transition to a professional service desk model.
\n- Understand and optimize cost to serve vs. human experience intelligently.
\n- Define and expand premium and concierge tier services.
\n- Implement customer facing proactive support functions.
\n- Partner with Sales to identify and support upsell and cross-sell opportunities through service interactions.
\n- Establish a continuous improvement model with structured peer review, feedback loops, and service optimization initiatives.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 8-12+ years of experience in IT support, service desk, or managed services operations.
\n- Proven track record building or transforming service desk / service center functions (0→1 or major redesign).
\n- Experience operating in MSP or multi-client environments with competing priorities.
\n- Demonstrated success scaling from decentralized support models to structured service organizations.
\n- Deep understanding of ITSM disciplines (Incident, Request, Problem, Change Management) with practical application of frameworks (e.g., ITIL).
\n- Experience designing service models including SLAs, XLAs, escalation paths, and tiered support structures (L0–L3).
\n- Strong understanding of service economics (cost-to-serve, staffing models, volume drivers).
\n- Hands-on experience with service platforms (e.g., ServiceNow, Jira Service Management, Zendesk).
\n- Experience implementing automation, knowledge management (KCS), and self-service support models.
\n- Familiarity with AI-enabled support tools (virtual agents, triage automation) and reporting/dashboarding.
\n- Experience designing and scaling operating models (client-aligned, pod-based, or hybrid support structures).
\n- Proven ability to balance high-touch client experience with operational efficiency and scale.
\n- Experience working directly with enterprise clients, including managing escalations and participating in service reviews (QBRs/MBRs).
\n- Demonstrated impact on client satisfaction, retention, and expansion (e.g., CSAT, NPS improvements).
\n- Strong leadership presence with ability to drive accountability, influence cross-functional teams, and operate effectively in ambiguous, fast-paced environments.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Essential Job Functions
\n
\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\n
US FLSA Classification: Full-Time/Exempt
\n
This position receives a base salary and is also eligible to receive a discretionary bonus. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\n
Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As an Enterprise Sales Executive at Toptal, you will be a key driver of growth within our CMET (Communications, Media & Entertainment, and Technology) industry group. This role is designed for individuals who thrive in a high-performance, client-facing environment and who are passionate about winning new logos, expanding multi-tower relationships, and solving complex client challenges using our flexible delivery models across AI-enabled transformation, managed services, and digital modernization.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
You will be responsible for building and managing a targeted portfolio of CMET accounts, with a primary focus on net new logo acquisition and multi-tower account expansion. Net new accounts require a disciplined hunter approach—generating pipeline from scratch, penetrating enterprise organizations, and closing initial engagements with speed and precision. Once landed, you will grow these accounts into broader multi-tower partnerships spanning multiple business units, service lines, and senior executive relationships. This demands a highly consultative, strategic approach: navigating cross-functional priorities, aligning to evolving client business objectives, and demonstrating credibility at the C-suite level. Success requires the ability to both originate new relationships and systematically deepen them, consistently driving value and long-term growth across your CMET territory.
\n
You will prospect, pitch, negotiate, and close new opportunities while also expanding existing relationships. You’ll take ownership of building and developing your portfolio through thoughtful, creative outbound and strong account strategy, partnering closely with pre-sales experts and delivery teams to craft compelling, tailored solutions.
\n
We are seeking bold, client-obsessed professionals who are energized by face-to-face interaction, inspired by client success, and motivated to close high-impact deals. We’re looking for professionals who are ready to get in the field, build lasting relationships across the CMET landscape, and lead with purpose.
\n
In the first week, expect to:
\n
\n- Onboard with Toptal and connect with key members of the CMET industry team.
\n- Learn the core of Toptal’s model, our value proposition, and our deep capabilities.
\n- Familiarize yourself with the tools and resources needed to be successful.
\n- Dive into our sales methods, our selling processes, and playbooks.
\n- Become familiar with our contracting and legal methodologies, templates, tools, and processes.
\n
\n
In the first month, expect to:
\n
\n- Meet key Toptal stakeholders who will support your success and the success of the overall team.
\n- Learn about the CMET Industry Go-To-Market Strategy, our key sales plays, and our client engagement model.
\n- Work with your Sales Leader to establish a CMET portfolio strategy, define your target account list, and build initial account plans.
\n- Shadow key calls and client meetings.
\n- Begin to meet with clients, leveraging your existing industry network and relationships, to articulate Toptal’s capabilities and identify where we can help organizations.
\n- Begin prospecting and actively engaging Net New logo targets and multi-tower expansion accounts within your territory.
\n- Collaborate with Pre-Sales Solutions and Delivery teams to understand how we design engagements.
\n
\n
In the first three months, expect to:
\n
\n- Negotiate contracts, work collaboratively with clients, and help them engage with Toptal’s capabilities and specialists.
\n- Begin shaping industry solutions that resonate with your target accounts, demonstrating your comfort and ability in working with ambiguity and directly working to innovate alongside your clients.
\n- Own your pipeline and forecast with confidence.
\n- Lead strategic conversations with prospective and existing clients, while exercising discretion and independent judgment.
\n- Develop proposals and close your first set of deals.
\n- Actively contribute to team rituals, best practice sharing, and win/loss reviews.
\n
\n
In the first six months, expect to:
\n
\n- Have an initial base of active clients while continuing to build your overall portfolio.
\n- Establish a network of client relationships and build a foundation of advocates and sponsors to expand Toptal’s partnership with existing accounts in alignment with your portfolio strategy.
\n- Establish yourself as a trusted advisor, offering innovative, bold ideas and driving value-added engagements across your accounts.
\n
\n
In the first year, expect to:
\n
\n- Have built a list of incredible client accounts, advising them on how to utilize our capabilities to address their priorities and key business challenges.
\n- Begin to mentor new members of the team, teaching them about Toptal, our model, and how to successfully grow their territory.
\n- Continue to expand your portfolio of accounts, accelerate growth in your industry, and use the full suite of capabilities that Toptal has to offer.
\n- Leverage your existing industry network and relationships, as well as your proven consultative selling skills, to drive meaningful results for your clients and the overall industry team.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 7–10+ years of experience in enterprise account management, solution selling, or professional services, with a strong track record of new logo acquisition.
\n- Deep experience engaging C-suite and senior-level executives across Communications, Media & Entertainment, and/or Technology companies, including CIO, CTO, CDO, and CMO stakeholders.
\n- Demonstrated understanding of CMET-sector dynamics, including digital transformation trends in media and entertainment, telco modernization, streaming and OTT platforms, and enterprise technology adoption.
\n- Familiarity with AI and GenAI use cases relevant to CMET clients, and the ability to connect Toptal’s capabilities to client transformation priorities.
\n- Extensive experience in consultative customer engagement and selling of service-oriented or outcome-based solutions.
\n- Exposure to hybrid talent models or alternative consulting delivery models.
\n- Proven track record of landing and expanding enterprise clients with $250M–$5B+ in annual revenue, including experience growing initial wins into multi-tower, multi-million-dollar programs.
\n- A well-rounded understanding of how Toptal’s AI-enabled transformation, managed services, and digital modernization capabilities address the strategic priorities of CMET clients.
\n- Ability to build and execute account plans that lead to consistent portfolio growth and a healthy pipeline.
\n- Proven success in collaborative prospecting, running virtual and on-site sales calls, and leading sales pursuits backed by a multidisciplinary team.
\n- Experience negotiating complex service agreements with procurement and legal departments within enterprise accounts.
\n- Regular or periodic travel to meet and engage with Toptal clients and customers both inside and outside of your geographic location.
\n- Ability to partner effectively across multiple internal teams to shape innovative solutions that drive client success.
\n- Passion for solving client problems with creativity and urgency.
\n- Outstanding written and verbal communication skills.
\n- High level of intellectual curiosity, grit, and entrepreneurial spirit.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of ambiguity, challenges, deadlines, and a diverse array of contacts.
\n- You must possess a collaborative, ‘go-getter’ mindset and embrace the ability to work/play hard, think boldly, and drive to win.
\n- You bring a builder’s mindset—you are as comfortable creating pipeline from zero as you are navigating complex, multi-stakeholder pursuits to close.
\n- You must be a world-class individual contributor to thrive at Toptal. You will no there here to tell other people what to do.
\n
\n
Essential Job Functions
\n
\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\n
US FLSA Classification: Full-Time/Exempt
\n
\n
This position receives a base salary and is also eligible to earn monthly commissions based on revenue generated from engagements sold. For candidates who meet the qualifications and job requirements listed above, Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\n
Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As an Enterprise Sales Executive at Toptal, you will be a key driver of growth within our CMET (Communications, Media & Entertainment, and Technology) industry group. This role is designed for individuals who thrive in a high-performance, client-facing environment and who are passionate about winning new logos, expanding multi-tower relationships, and solving complex client challenges using our flexible delivery models across AI-enabled transformation, managed services, and digital modernization.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
You will be responsible for building and managing a targeted portfolio of CMET accounts, with a primary focus on net new logo acquisition and multi-tower account expansion. Net new accounts require a disciplined hunter approach—generating pipeline from scratch, penetrating enterprise organizations, and closing initial engagements with speed and precision. Once landed, you will grow these accounts into broader multi-tower partnerships spanning multiple business units, service lines, and senior executive relationships. This demands a highly consultative, strategic approach: navigating cross-functional priorities, aligning to evolving client business objectives, and demonstrating credibility at the C-suite level. Success requires the ability to both originate new relationships and systematically deepen them, consistently driving value and long-term growth across your CMET territory.
\n
You will prospect, pitch, negotiate, and close new opportunities while also expanding existing relationships. You’ll take ownership of building and developing your portfolio through thoughtful, creative outbound and strong account strategy, partnering closely with pre-sales experts and delivery teams to craft compelling, tailored solutions.
\n
We are seeking bold, client-obsessed professionals who are energized by face-to-face interaction, inspired by client success, and motivated to close high-impact deals. We’re looking for professionals who are ready to get in the field, build lasting relationships across the CMET landscape, and lead with purpose.
\n
In the first week, expect to:
\n
\n- Onboard with Toptal and connect with key members of the CMET industry team.
\n- Learn the core of Toptal’s model, our value proposition, and our deep capabilities.
\n- Familiarize yourself with the tools and resources needed to be successful.
\n- Dive into our sales methods, our selling processes, and playbooks.
\n- Become familiar with our contracting and legal methodologies, templates, tools, and processes.
\n
\n
In the first month, expect to:
\n
\n- Meet key Toptal stakeholders who will support your success and the success of the overall team.
\n- Learn about the CMET Industry Go-To-Market Strategy, our key sales plays, and our client engagement model.
\n- Work with your Sales Leader to establish a CMET portfolio strategy, define your target account list, and build initial account plans.
\n- Shadow key calls and client meetings.
\n- Begin to meet with clients, leveraging your existing industry network and relationships, to articulate Toptal’s capabilities and identify where we can help organizations.
\n- Begin prospecting and actively engaging Net New logo targets and multi-tower expansion accounts within your territory.
\n- Collaborate with Pre-Sales Solutions and Delivery teams to understand how we design engagements.
\n
\n
In the first three months, expect to:
\n
\n- Negotiate contracts, work collaboratively with clients, and help them engage with Toptal’s capabilities and specialists.
\n- Begin shaping industry solutions that resonate with your target accounts, demonstrating your comfort and ability in working with ambiguity and directly working to innovate alongside your clients.
\n- Own your pipeline and forecast with confidence.
\n- Lead strategic conversations with prospective and existing clients, while exercising discretion and independent judgment.
\n- Develop proposals and close your first set of deals.
\n- Actively contribute to team rituals, best practice sharing, and win/loss reviews.
\n
\n
In the first six months, expect to:
\n
\n- Have an initial base of active clients while continuing to build your overall portfolio.
\n- Establish a network of client relationships and build a foundation of advocates and sponsors to expand Toptal’s partnership with existing accounts in alignment with your portfolio strategy.
\n- Establish yourself as a trusted advisor, offering innovative, bold ideas and driving value-added engagements across your accounts.
\n
\n
In the first year, expect to:
\n
\n- Have built a list of incredible client accounts, advising them on how to utilize our capabilities to address their priorities and key business challenges.
\n- Begin to mentor new members of the team, teaching them about Toptal, our model, and how to successfully grow their territory.
\n- Continue to expand your portfolio of accounts, accelerate growth in your industry, and use the full suite of capabilities that Toptal has to offer.
\n- Leverage your existing industry network and relationships, as well as your proven consultative selling skills, to drive meaningful results for your clients and the overall industry team.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 7–10+ years of experience in enterprise account management, solution selling, or professional services, with a strong track record of new logo acquisition.
\n- Deep experience engaging C-suite and senior-level executives across Communications, Media & Entertainment, and/or Technology companies, including CIO, CTO, CDO, and CMO stakeholders.
\n- Demonstrated understanding of CMET-sector dynamics, including digital transformation trends in media and entertainment, telco modernization, streaming and OTT platforms, and enterprise technology adoption.
\n- Familiarity with AI and GenAI use cases relevant to CMET clients, and the ability to connect Toptal’s capabilities to client transformation priorities.
\n- Extensive experience in consultative customer engagement and selling of service-oriented or outcome-based solutions.
\n- Exposure to hybrid talent models or alternative consulting delivery models.
\n- Proven track record of landing and expanding enterprise clients with $250M–$5B+ in annual revenue, including experience growing initial wins into multi-tower, multi-million-dollar programs.
\n- A well-rounded understanding of how Toptal’s AI-enabled transformation, managed services, and digital modernization capabilities address the strategic priorities of CMET clients.
\n- Ability to build and execute account plans that lead to consistent portfolio growth and a healthy pipeline.
\n- Proven success in collaborative prospecting, running virtual and on-site sales calls, and leading sales pursuits backed by a multidisciplinary team.
\n- Experience negotiating complex service agreements with procurement and legal departments within enterprise accounts.
\n- Regular or periodic travel to meet and engage with Toptal clients and customers both inside and outside of your geographic location.
\n- Ability to partner effectively across multiple internal teams to shape innovative solutions that drive client success.
\n- Passion for solving client problems with creativity and urgency.
\n- Outstanding written and verbal communication skills.
\n- High level of intellectual curiosity, grit, and entrepreneurial spirit.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of ambiguity, challenges, deadlines, and a diverse array of contacts.
\n- You must possess a collaborative, ‘go-getter’ mindset and embrace the ability to work/play hard, think boldly, and drive to win.
\n- You bring a builder’s mindset—you are as comfortable creating pipeline from zero as you are navigating complex, multi-stakeholder pursuits to close.
\n- You must be a world-class individual contributor to thrive at Toptal. You will no there here to tell other people what to do.
\n
\n
Essential Job Functions
\n
\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\n
US FLSA Classification: Full-Time/Exempt
\n
\n
This position receives a base salary and is also eligible to earn monthly commissions based on revenue generated from engagements sold. For candidates who meet the qualifications and job requirements listed above, Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\n
Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
\n
Job Summary:
As General Manager, Management Consulting, you will be responsible for building and scaling a new, high-impact business line. This senior leadership role requires a rare combination of strategic vision, commercial acumen, and hands-on execution. You will be accountable for defining and executing the overall Management Consulting strategy, leading the effort to identify market opportunities, define a compelling value proposition, and build the operational foundation needed to launch and grow a high-performing Management Consulting offering from the ground up.
In this role, you will be expected to navigate the dynamics of a fast-paced, matrixed organization, while ensuring executive alignment, securing stakeholder buy-in, and rallying cross-functional teams around a shared set of goals. Your ability to clearly communicate your vision, define a go-to-market strategy, and lead through ambiguity will be critical to building momentum and achieving lasting impact.
This role is both strategic and executional. You’ll play a direct role in shaping client solutions, engaging with both new and existing clients, and partnering closely with Sales, Marketing, Finance, Talent Operations, and Delivery to ensure the offering is scalable, profitable, and aligned with client needs.
The ideal candidate brings deep consulting expertise, a proven track record of launching or scaling services, and the humility to lead by doing. If you’re energized by the opportunity to build something from the ground up and are committed to delivering lasting client impact, this is a unique opportunity to help shape the next chapter of Toptal’s growth.
This is a remote position. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
Responsibilities:
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
Your primary objective will be to ensure the success of the business, measured by revenue growth, pipeline health, and gross margin. As the single accountable owner for the business P&L, you will work to optimize supply and demand for the business, and balance driving the top line while achieving operational efficiency. You will work closely with Executive and Senior Leadership to ensure the business is aligned with the broader growth goals of Toptal, and represents the Toptal brand in every aspect.
As you build your business strategy, you will analyze market and industry opportunities and identify those with highest potential. Following an agile approach, you will build and test new offerings with clients, using initial client feedback to quickly achieve product-market fit. Working closely with Marketing and Talent Operations, you will lead the creation of an execution plan to ensure the right talent and/or solutions are identified and available to deliver on demand to Toptal clients.
Critical for success is your ability to work both on the front-lines with clients, guiding them as a trusted business partner through their business challenges, and internally at Toptal where you will work cross-functionally with teams such as Marketing, Legal, Finance, and Sales. Additionally, you will establish robust analytics and feedback loops to continuously iterate on your initial strategy, ensuring constant refinement and improvement.
This highly visible position demands a leader with exceptional communication skills, an entrepreneurial spirit, and an unwavering commitment to driving growth. If you are passionate about launching new ventures and transforming them into substantial revenue opportunities, we encourage you to join our team and be at the forefront of Toptal’s continued success.
In the first week, expect to:
· Onboard and integrate into Toptal.
· Learn Toptal’s business model, our value proposition, and our story.
· Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.
In the first month, expect to:
· Understand our go-to-market model across SMB and Enterprise, and be able to articulate Toptal’s capabilities and differentiators.
· Conduct market and industry research, identifying opportunities and form your hypothesis for business positioning.
· Partner closely with Marketing to research and validate the market opportunity and ability to fulfill the demand.
· Work with the initial team to guide and build your GTM strategy and offerings, iterating on the strategy through feedback from direct client calls and meetings, while exercising discretion and independent judgment.
In the first three months, expect to:
· Partner with Marketing and Talent Operations to develop a robust launch strategy, ensuring all aspects follow Toptal’s launch playbook and best practices.
· Start executing your GTM strategy leveraging internal cross-functional support from Legal, Finance, and others.
· Work with Sales Leadership to work collaboratively with account teams during both client pursuits and delivery.
In the first six months, expect to:
· Have executed the first stages of your GTM strategy and shown material growth in gross revenue and pipeline volume.
· Become deeply embedded in the Integrated Customer Framework for both SMB and Enterprise clients, participating in account planning exercises and industry events.
In the first year, expect to:
· Have broadened Toptal’s reach into key industry and subsectors.
· Continue scaling the infrastructure required for execution, including the optimization of people, processes, and systems.
· Be able to look back on consecutive quarters of growth, having achieved product-market fit and successfully realized your core business and sales KPIs.
Qualifications and Job Requirements:
· Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.
· 10+ years of demonstrated experience driving and managing a business with a strong understanding of business operations and management principles.
· 3+ years managing a business specifically with P&L ownership.
· Must be deeply connected within the HLS industry, with an established, active network of relevant and influential stakeholders.
· Experience working in a professional services organization, driving business growth.
· Demonstrated success in, or entrepreneurial experience that is commensurate to, building and launching a new business or product offering from scratch.
· Experience at a technology or hyper-growth company is strongly preferred.
· Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) is preferred but not required.
· Leadership experience, including responsibility for business results in a fast-paced, multi-function environment.
· Refined relationship development & leadership skills with a proven track record of success in building credibility across all levels of an organization. You can develop positive relationships across the business to partner on key initiatives and gain consensus on processes and strategies.
· Experience with marketing technology and automation, including familiarity with marketing platforms, CRMs, and other technologies.
· Experience establishing high-impact, revenue-generating commercial relationships.
· Confidence in your analysis abilities, with proven success in delivering results in ambiguous and sophisticated project efforts.
· Strong commercial acumen, informing all priorities and decisions with a keen understanding of market needs and business goals.
· Strong command over a P&L and financial metrics.
· Must have excellent written and oral communication skills. Good communication is at the core of everything we do, and you must be a strong communicator able to work with a wide range of stakeholders from senior executives to individual contributors.
· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.
· Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.
· Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team.
· Quality. You take pride in everything you deliver as a reflection of yourself.
· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
Essential Job Functions
· Regularly and reliably attend scheduled virtual team meetings on camera.
· Work independently with minimal supervision.
· Use all required digital collaboration tools.
· Prioritize and self-manage workflows and deadlines.
US FLSA Classification: Full-Time/Exempt
","id":"daa74d64-e451-4ae8-a301-e424b300cc53","lists":[],"text":"General Manager, Management Consulting - US-Based","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"Job Summary:
As General Manager, Management Consulting, you will be responsible for building and scaling a new, high-impact business line. This senior leadership role requires a rare combination of strategic vision, commercial acumen, and hands-on execution. You will be accountable for defining and executing the overall Management Consulting strategy, leading the effort to identify market opportunities, define a compelling value proposition, and build the operational foundation needed to launch and grow a high-performing Management Consulting offering from the ground up.
In this role, you will be expected to navigate the dynamics of a fast-paced, matrixed organization, while ensuring executive alignment, securing stakeholder buy-in, and rallying cross-functional teams around a shared set of goals. Your ability to clearly communicate your vision, define a go-to-market strategy, and lead through ambiguity will be critical to building momentum and achieving lasting impact.
This role is both strategic and executional. You’ll play a direct role in shaping client solutions, engaging with both new and existing clients, and partnering closely with Sales, Marketing, Finance, Talent Operations, and Delivery to ensure the offering is scalable, profitable, and aligned with client needs.
The ideal candidate brings deep consulting expertise, a proven track record of launching or scaling services, and the humility to lead by doing. If you’re energized by the opportunity to build something from the ground up and are committed to delivering lasting client impact, this is a unique opportunity to help shape the next chapter of Toptal’s growth.
This is a remote position. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
Responsibilities:
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
Your primary objective will be to ensure the success of the business, measured by revenue growth, pipeline health, and gross margin. As the single accountable owner for the business P&L, you will work to optimize supply and demand for the business, and balance driving the top line while achieving operational efficiency. You will work closely with Executive and Senior Leadership to ensure the business is aligned with the broader growth goals of Toptal, and represents the Toptal brand in every aspect.
As you build your business strategy, you will analyze market and industry opportunities and identify those with highest potential. Following an agile approach, you will build and test new offerings with clients, using initial client feedback to quickly achieve product-market fit. Working closely with Marketing and Talent Operations, you will lead the creation of an execution plan to ensure the right talent and/or solutions are identified and available to deliver on demand to Toptal clients.
Critical for success is your ability to work both on the front-lines with clients, guiding them as a trusted business partner through their business challenges, and internally at Toptal where you will work cross-functionally with teams such as Marketing, Legal, Finance, and Sales. Additionally, you will establish robust analytics and feedback loops to continuously iterate on your initial strategy, ensuring constant refinement and improvement.
This highly visible position demands a leader with exceptional communication skills, an entrepreneurial spirit, and an unwavering commitment to driving growth. If you are passionate about launching new ventures and transforming them into substantial revenue opportunities, we encourage you to join our team and be at the forefront of Toptal’s continued success.
In the first week, expect to:
· Onboard and integrate into Toptal.
· Learn Toptal’s business model, our value proposition, and our story.
· Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.
In the first month, expect to:
· Understand our go-to-market model across SMB and Enterprise, and be able to articulate Toptal’s capabilities and differentiators.
· Conduct market and industry research, identifying opportunities and form your hypothesis for business positioning.
· Partner closely with Marketing to research and validate the market opportunity and ability to fulfill the demand.
· Work with the initial team to guide and build your GTM strategy and offerings, iterating on the strategy through feedback from direct client calls and meetings, while exercising discretion and independent judgment.
In the first three months, expect to:
· Partner with Marketing and Talent Operations to develop a robust launch strategy, ensuring all aspects follow Toptal’s launch playbook and best practices.
· Start executing your GTM strategy leveraging internal cross-functional support from Legal, Finance, and others.
· Work with Sales Leadership to work collaboratively with account teams during both client pursuits and delivery.
In the first six months, expect to:
· Have executed the first stages of your GTM strategy and shown material growth in gross revenue and pipeline volume.
· Become deeply embedded in the Integrated Customer Framework for both SMB and Enterprise clients, participating in account planning exercises and industry events.
In the first year, expect to:
· Have broadened Toptal’s reach into key industry and subsectors.
· Continue scaling the infrastructure required for execution, including the optimization of people, processes, and systems.
· Be able to look back on consecutive quarters of growth, having achieved product-market fit and successfully realized your core business and sales KPIs.
Qualifications and Job Requirements:
· Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.
· 10+ years of demonstrated experience driving and managing a business with a strong understanding of business operations and management principles.
· 3+ years managing a business specifically with P&L ownership.
· Must be deeply connected within the HLS industry, with an established, active network of relevant and influential stakeholders.
· Experience working in a professional services organization, driving business growth.
· Demonstrated success in, or entrepreneurial experience that is commensurate to, building and launching a new business or product offering from scratch.
· Experience at a technology or hyper-growth company is strongly preferred.
· Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) is preferred but not required.
· Leadership experience, including responsibility for business results in a fast-paced, multi-function environment.
· Refined relationship development & leadership skills with a proven track record of success in building credibility across all levels of an organization. You can develop positive relationships across the business to partner on key initiatives and gain consensus on processes and strategies.
· Experience with marketing technology and automation, including familiarity with marketing platforms, CRMs, and other technologies.
· Experience establishing high-impact, revenue-generating commercial relationships.
· Confidence in your analysis abilities, with proven success in delivering results in ambiguous and sophisticated project efforts.
· Strong commercial acumen, informing all priorities and decisions with a keen understanding of market needs and business goals.
· Strong command over a P&L and financial metrics.
· Must have excellent written and oral communication skills. Good communication is at the core of everything we do, and you must be a strong communicator able to work with a wide range of stakeholders from senior executives to individual contributors.
· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.
· Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.
· Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team.
· Quality. You take pride in everything you deliver as a reflection of yourself.
· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
Essential Job Functions
· Regularly and reliably attend scheduled virtual team meetings on camera.
· Work independently with minimal supervision.
· Use all required digital collaboration tools.
· Prioritize and self-manage workflows and deadlines.
US FLSA Classification: Full-Time/Exempt
","descriptionBodyPlain":"Job Summary:\n\nAs General Manager, Management Consulting, you will be responsible for building and scaling a new, high-impact business line. This senior leadership role requires a rare combination of strategic vision, commercial acumen, and hands-on execution. You will be accountable for defining and executing the overall Management Consulting strategy, leading the effort to identify market opportunities, define a compelling value proposition, and build the operational foundation needed to launch and grow a high-performing Management Consulting offering from the ground up.\n\nIn this role, you will be expected to navigate the dynamics of a fast-paced, matrixed organization, while ensuring executive alignment, securing stakeholder buy-in, and rallying cross-functional teams around a shared set of goals. Your ability to clearly communicate your vision, define a go-to-market strategy, and lead through ambiguity will be critical to building momentum and achieving lasting impact.\n\nThis role is both strategic and executional. You’ll play a direct role in shaping client solutions, engaging with both new and existing clients, and partnering closely with Sales, Marketing, Finance, Talent Operations, and Delivery to ensure the offering is scalable, profitable, and aligned with client needs.\n\nThe ideal candidate brings deep consulting expertise, a proven track record of launching or scaling services, and the humility to lead by doing. If you’re energized by the opportunity to build something from the ground up and are committed to delivering lasting client impact, this is a unique opportunity to help shape the next chapter of Toptal’s growth.\n\nThis is a remote position. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.\n\nResponsibilities:\n\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\n\nYour primary objective will be to ensure the success of the business, measured by revenue growth, pipeline health, and gross margin. As the single accountable owner for the business P&L, you will work to optimize supply and demand for the business, and balance driving the top line while achieving operational efficiency. You will work closely with Executive and Senior Leadership to ensure the business is aligned with the broader growth goals of Toptal, and represents the Toptal brand in every aspect.\n\nAs you build your business strategy, you will analyze market and industry opportunities and identify those with highest potential. Following an agile approach, you will build and test new offerings with clients, using initial client feedback to quickly achieve product-market fit. Working closely with Marketing and Talent Operations, you will lead the creation of an execution plan to ensure the right talent and/or solutions are identified and available to deliver on demand to Toptal clients.\n\nCritical for success is your ability to work both on the front-lines with clients, guiding them as a trusted business partner through their business challenges, and internally at Toptal where you will work cross-functionally with teams such as Marketing, Legal, Finance, and Sales. Additionally, you will establish robust analytics and feedback loops to continuously iterate on your initial strategy, ensuring constant refinement and improvement.\n\nThis highly visible position demands a leader with exceptional communication skills, an entrepreneurial spirit, and an unwavering commitment to driving growth. If you are passionate about launching new ventures and transforming them into substantial revenue opportunities, we encourage you to join our team and be at the forefront of Toptal’s continued success.\n\nIn the first week, expect to:\n\n· Onboard and integrate into Toptal.\n· Learn Toptal’s business model, our value proposition, and our story.\n· Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.\n\nIn the first month, expect to:\n\n· Understand our go-to-market model across SMB and Enterprise, and be able to articulate Toptal’s capabilities and differentiators.\n· Conduct market and industry research, identifying opportunities and form your hypothesis for business positioning.\n· Partner closely with Marketing to research and validate the market opportunity and ability to fulfill the demand.\n· Work with the initial team to guide and build your GTM strategy and offerings, iterating on the strategy through feedback from direct client calls and meetings, while exercising discretion and independent judgment.\n\nIn the first three months, expect to:\n\n· Partner with Marketing and Talent Operations to develop a robust launch strategy, ensuring all aspects follow Toptal’s launch playbook and best practices.\n· Start executing your GTM strategy leveraging internal cross-functional support from Legal, Finance, and others.\n· Work with Sales Leadership to work collaboratively with account teams during both client pursuits and delivery.\n\nIn the first six months, expect to:\n\n· Have executed the first stages of your GTM strategy and shown material growth in gross revenue and pipeline volume.\n· Become deeply embedded in the Integrated Customer Framework for both SMB and Enterprise clients, participating in account planning exercises and industry events.\n\nIn the first year, expect to:\n\n· Have broadened Toptal’s reach into key industry and subsectors.\n· Continue scaling the infrastructure required for execution, including the optimization of people, processes, and systems.\n· Be able to look back on consecutive quarters of growth, having achieved product-market fit and successfully realized your core business and sales KPIs.\n\nQualifications and Job Requirements:\n\n· Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.\n· 10+ years of demonstrated experience driving and managing a business with a strong understanding of business operations and management principles.\n· 3+ years managing a business specifically with P&L ownership.\n· Must be deeply connected within the HLS industry, with an established, active network of relevant and influential stakeholders.\n· Experience working in a professional services organization, driving business growth.\n· Demonstrated success in, or entrepreneurial experience that is commensurate to, building and launching a new business or product offering from scratch.\n· Experience at a technology or hyper-growth company is strongly preferred.\n· Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) is preferred but not required.\n· Leadership experience, including responsibility for business results in a fast-paced, multi-function environment.\n· Refined relationship development & leadership skills with a proven track record of success in building credibility across all levels of an organization. You can develop positive relationships across the business to partner on key initiatives and gain consensus on processes and strategies.\n· Experience with marketing technology and automation, including familiarity with marketing platforms, CRMs, and other technologies.\n· Experience establishing high-impact, revenue-generating commercial relationships.\n· Confidence in your analysis abilities, with proven success in delivering results in ambiguous and sophisticated project efforts.\n· Strong commercial acumen, informing all priorities and decisions with a keen understanding of market needs and business goals.\n· Strong command over a P&L and financial metrics.\n· Must have excellent written and oral communication skills. Good communication is at the core of everything we do, and you must be a strong communicator able to work with a wide range of stakeholders from senior executives to individual contributors.\n· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.\n· Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.\n· Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team.\n· Quality. You take pride in everything you deliver as a reflection of yourself.\n· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\n· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\n\nEssential Job Functions\n\n· Regularly and reliably attend scheduled virtual team meetings on camera.\n· Work independently with minimal supervision.\n· Use all required digital collaboration tools.\n· Prioritize and self-manage workflows and deadlines.\n\nUS FLSA Classification: Full-Time/Exempt\n \n","hostedUrl":"https://jobs.lever.co/toptal/daa74d64-e451-4ae8-a301-e424b300cc53","applyUrl":"https://jobs.lever.co/toptal/daa74d64-e451-4ae8-a301-e424b300cc53/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-time","department":"Customer","location":"Canada","team":"Customer Enablement","allLocations":["Canada"]},"createdAt":1781808463144,"descriptionPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary:\nAs a Senior Manager of Customer Enablement, your mission is to equip our revenue-generating teams with the knowledge, skills, tools, and processes they need to sell confidently and effectively. You combine strategic thinking with operational excellence to design, execute, and continuously improve scalable enablement programs that drive measurable business outcomes.\nYou have experience building enablement programs from strategy through execution and understand how to influence change across complex organizations. You thrive in cross-functional environments, partner effectively with senior leaders, and translate business priorities into practical, high-impact learning experiences.\nIn this role, you will support Sales Enablement strategy across Enterprise, SMB, Services, and new business organizations, ensuring our teams are prepared for evolving products, go-to-market strategies, sales motions, and customer needs. The existing Enablement team values cohesion, problem-solving, and a fun attitude!\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.\nResponsibilities:\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\nWhat You Will Own\nStrategic Enablement\nPartner with executive leadership to translate business priorities into scalable enablement initiatives.\nLead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes.\nDevelop enablement roadmaps aligned with company objectives and sales priorities. Identify enablement gaps through performance data, stakeholder feedback, and sales insights.\nProgram Ownership\nYou will own end-to-end enablement programs from planning through execution and reinforcement. This includes:\nBuilding comprehensive enablement plans with clear objectives, timelines, and success metrics.\nDesigning and delivering engaging instructor-led, self-paced, and live training.\nDeveloping playbooks, programs, learning paths, and reference materials with Toptal’s LMS and other tools.\nFacilitating workshops, webinars, office hours, and reinforcement sessions.\nMeasuring program effectiveness through adoption, engagement, behavior change, and business impact.\nContinuously improving programs based on feedback and performance data.\nDefine success metrics before launching programs.\nMonitor adoption, participation, certification completion, and business outcomes.\nCollect qualitative and quantitative feedback from stakeholders and learners.\nUse data to refine programs and prioritize future investments.\nShare program impact with leadership through clear reporting and recommendations.\nYou are comfortable leading projects independently, hosting meetings, managing multiple initiatives, and driving programs forward.\nStakeholder Management\nSuccessful enablement depends on strong partnerships.You will:\nBuild trusted relationships with Sales Leadership and cross-functional teams.\nConsult with stakeholders to understand business needs and recommend enablement solutions.\nInfluence priorities and align stakeholders around program goals, and utilize the enablement calendar to align on upcoming events and priorities.\nCommunicate clearly with executives while tailoring messaging appropriately for front-line managers and sellers.\nManage your stakeholder relationships while exercising discretion and independent judgment.\nFacilitate productive meetings, document decisions, and ensure clear accountability for next steps.\nYou know when to drive decisions independently and when to escalate risks or dependencies appropriately.\nChange Management\nYou will develop change management strategies that help sellers confidently adopt new processes, messaging, and tools. Responsibilities include:\nCreating reinforcement plans that extend learning beyond initial training.\nDriving long-term adoption through coaching resources, manager enablement, communications, and ongoing reinforcement.\nEnsuring learning resources remain organized, accessible, and current.\nSupporting onboarding programs and knowledge management systems.\nManaging incoming enablement requests while balancing strategic priorities.\nContinuously evaluating and improving the seller experience.\nIn the first week, expect to:\nFamiliarize yourself with Toptal and the Customer team, initiatives, projects, and how they are aligned with Toptal’s overall success.\nMeet your key stakeholders to begin uncovering individual and team priorities.\nIn the first month, expect to:\nLearn more about Customer enablement by completing onboarding training, shadowing calls, and meeting with key stakeholders.\nExplore Toptal’s enablement tools, processes, and resources.\nFamiliarize yourself with the Customer Team’s Enablement materials, approaches, and roadmap.\nShadow ongoing Enablement initiatives to familiarize yourself with cross-functional teams and projects.\nIn the first three months, expect to:\nWork in collaboration with the existing enablement team to create enablement release strategies and communications.\nSupport ongoing projects through team collaboration and bring identified areas of improvement or opportunities to your leadership.\nIn the first six months, expect to:\nGain an understanding of how to drive internal change through enablement efforts that empower our client-facing teams to support their clients.\nIndependently own enablement programs and work with key stakeholders.\nEnhance our enablement collaboration as a team.\nIn the first year, expect to:\nBecome a trusted business partner to Customer Leadership and stakeholders across Toptal.\nTransform the collaboration and support provided to increase the effectiveness of enablement at Toptal.\nHave developed enablement programs and measure effective change across the sales organization.\nQualifications and Job Requirements:\nBachelor’s degree is required.\n5-7+ years of experience in Enablement, Operations, and Strategy, or similar role.\nExperience in building training programs and supporting sales organizations.\nExperience in learning management systems and sales tools.\nStrong project management and stakeholder management skills.\nStrong communication skills for effective verbal and written communication.\nExperience in change management, enablement methodologies, and tools.\nStrong experience in stakeholder management, leading projects end-to-end, and hosting calls.\nCollaborative - Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.\nProactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal.\nOrganized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind.\nMeticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.\nCoachable - This role requires the ability to synthesize feedback and put it into action.\nExecutive Communicator - In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success.\nTrusted Business Partner - You must be relationship-driven.\nInnovator - This role favors those experienced in successfully launching externally facing materials to sales teams.\nFun - You don’t take yourself too seriously, and you have a sense of humor.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\nOutstanding written and verbal communication skills.\nAbility to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\n","description":"About Toptal
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\nJob Summary:
\nAs a Senior Manager of Customer Enablement, your mission is to equip our revenue-generating teams with the knowledge, skills, tools, and processes they need to sell confidently and effectively. You combine strategic thinking with operational excellence to design, execute, and continuously improve scalable enablement programs that drive measurable business outcomes.
\nYou have experience building enablement programs from strategy through execution and understand how to influence change across complex organizations. You thrive in cross-functional environments, partner effectively with senior leaders, and translate business priorities into practical, high-impact learning experiences.
\nIn this role, you will support Sales Enablement strategy across Enterprise, SMB, Services, and new business organizations, ensuring our teams are prepared for evolving products, go-to-market strategies, sales motions, and customer needs. The existing Enablement team values cohesion, problem-solving, and a fun attitude!
\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\nResponsibilities:
\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\nWhat You Will Own
\nStrategic Enablement
\n\n- Partner with executive leadership to translate business priorities into scalable enablement initiatives.
\n- Lead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes.
\n- Develop enablement roadmaps aligned with company objectives and sales priorities. Identify enablement gaps through performance data, stakeholder feedback, and sales insights.
\n
\nProgram Ownership
\nYou will own end-to-end enablement programs from planning through execution and reinforcement. This includes:
\n\n- Building comprehensive enablement plans with clear objectives, timelines, and success metrics.
\n- Designing and delivering engaging instructor-led, self-paced, and live training.
\n- Developing playbooks, programs, learning paths, and reference materials with Toptal’s LMS and other tools.
\n- Facilitating workshops, webinars, office hours, and reinforcement sessions.
\n- Measuring program effectiveness through adoption, engagement, behavior change, and business impact.
\n- Continuously improving programs based on feedback and performance data.
\n- Define success metrics before launching programs.
\n- Monitor adoption, participation, certification completion, and business outcomes.
\n- Collect qualitative and quantitative feedback from stakeholders and learners.
\n- Use data to refine programs and prioritize future investments.
\n- Share program impact with leadership through clear reporting and recommendations.
\n
\nYou are comfortable leading projects independently, hosting meetings, managing multiple initiatives, and driving programs forward.
\nStakeholder Management
\nSuccessful enablement depends on strong partnerships.You will:
\n\n- Build trusted relationships with Sales Leadership and cross-functional teams.
\n- Consult with stakeholders to understand business needs and recommend enablement solutions.
\n- Influence priorities and align stakeholders around program goals, and utilize the enablement calendar to align on upcoming events and priorities.
\n- Communicate clearly with executives while tailoring messaging appropriately for front-line managers and sellers.
\n- Manage your stakeholder relationships while exercising discretion and independent judgment.
\n- Facilitate productive meetings, document decisions, and ensure clear accountability for next steps.
\n
\nYou know when to drive decisions independently and when to escalate risks or dependencies appropriately.
\nChange Management
\nYou will develop change management strategies that help sellers confidently adopt new processes, messaging, and tools. Responsibilities include:
\n\n- Creating reinforcement plans that extend learning beyond initial training.
\n- Driving long-term adoption through coaching resources, manager enablement, communications, and ongoing reinforcement.
\n- Ensuring learning resources remain organized, accessible, and current.
\n- Supporting onboarding programs and knowledge management systems.
\n- Managing incoming enablement requests while balancing strategic priorities.
\n- Continuously evaluating and improving the seller experience.
\n
\nIn the first week, expect to:
\n\n- Familiarize yourself with Toptal and the Customer team, initiatives, projects, and how they are aligned with Toptal’s overall success.
\n- Meet your key stakeholders to begin uncovering individual and team priorities.
\n
\nIn the first month, expect to:
\n\n- Learn more about Customer enablement by completing onboarding training, shadowing calls, and meeting with key stakeholders.
\n- Explore Toptal’s enablement tools, processes, and resources.
\n- Familiarize yourself with the Customer Team’s Enablement materials, approaches, and roadmap.
\n- Shadow ongoing Enablement initiatives to familiarize yourself with cross-functional teams and projects.
\n
\nIn the first three months, expect to:
\n\n- Work in collaboration with the existing enablement team to create enablement release strategies and communications.
\n- Support ongoing projects through team collaboration and bring identified areas of improvement or opportunities to your leadership.
\n
\nIn the first six months, expect to:
\n\n- Gain an understanding of how to drive internal change through enablement efforts that empower our client-facing teams to support their clients.
\n- Independently own enablement programs and work with key stakeholders.
\n- Enhance our enablement collaboration as a team.
\n
\nIn the first year, expect to:
\n\n- Become a trusted business partner to Customer Leadership and stakeholders across Toptal.
\n- Transform the collaboration and support provided to increase the effectiveness of enablement at Toptal.
\n- Have developed enablement programs and measure effective change across the sales organization.
\n
\nQualifications and Job Requirements:
\n\n- Bachelor’s degree is required.
\n- 5-7+ years of experience in Enablement, Operations, and Strategy, or similar role.
\n- Experience in building training programs and supporting sales organizations.
\n- Experience in learning management systems and sales tools.
\n- Strong project management and stakeholder management skills.
\n- Strong communication skills for effective verbal and written communication.
\n- Experience in change management, enablement methodologies, and tools.
\n- Strong experience in stakeholder management, leading projects end-to-end, and hosting calls.
\n- Collaborative - Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
\n- Proactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal.
\n- Organized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind.
\n- Meticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
\n- Coachable - This role requires the ability to synthesize feedback and put it into action.
\n- Executive Communicator - In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success.
\n- Trusted Business Partner - You must be relationship-driven.
\n- Innovator - This role favors those experienced in successfully launching externally facing materials to sales teams.
\n- Fun - You don’t take yourself too seriously, and you have a sense of humor.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
","id":"472cc565-70b6-4635-9a3d-185c5c6eb070","lists":[],"text":"Senior Manager, Customer Enablement","country":"CA","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"About Toptal
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\nJob Summary:
\nAs a Senior Manager of Customer Enablement, your mission is to equip our revenue-generating teams with the knowledge, skills, tools, and processes they need to sell confidently and effectively. You combine strategic thinking with operational excellence to design, execute, and continuously improve scalable enablement programs that drive measurable business outcomes.
\nYou have experience building enablement programs from strategy through execution and understand how to influence change across complex organizations. You thrive in cross-functional environments, partner effectively with senior leaders, and translate business priorities into practical, high-impact learning experiences.
\nIn this role, you will support Sales Enablement strategy across Enterprise, SMB, Services, and new business organizations, ensuring our teams are prepared for evolving products, go-to-market strategies, sales motions, and customer needs. The existing Enablement team values cohesion, problem-solving, and a fun attitude!
\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\nResponsibilities:
\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\nWhat You Will Own
\nStrategic Enablement
\n\n- Partner with executive leadership to translate business priorities into scalable enablement initiatives.
\n- Lead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes.
\n- Develop enablement roadmaps aligned with company objectives and sales priorities. Identify enablement gaps through performance data, stakeholder feedback, and sales insights.
\n
\nProgram Ownership
\nYou will own end-to-end enablement programs from planning through execution and reinforcement. This includes:
\n\n- Building comprehensive enablement plans with clear objectives, timelines, and success metrics.
\n- Designing and delivering engaging instructor-led, self-paced, and live training.
\n- Developing playbooks, programs, learning paths, and reference materials with Toptal’s LMS and other tools.
\n- Facilitating workshops, webinars, office hours, and reinforcement sessions.
\n- Measuring program effectiveness through adoption, engagement, behavior change, and business impact.
\n- Continuously improving programs based on feedback and performance data.
\n- Define success metrics before launching programs.
\n- Monitor adoption, participation, certification completion, and business outcomes.
\n- Collect qualitative and quantitative feedback from stakeholders and learners.
\n- Use data to refine programs and prioritize future investments.
\n- Share program impact with leadership through clear reporting and recommendations.
\n
\nYou are comfortable leading projects independently, hosting meetings, managing multiple initiatives, and driving programs forward.
\nStakeholder Management
\nSuccessful enablement depends on strong partnerships.You will:
\n\n- Build trusted relationships with Sales Leadership and cross-functional teams.
\n- Consult with stakeholders to understand business needs and recommend enablement solutions.
\n- Influence priorities and align stakeholders around program goals, and utilize the enablement calendar to align on upcoming events and priorities.
\n- Communicate clearly with executives while tailoring messaging appropriately for front-line managers and sellers.
\n- Manage your stakeholder relationships while exercising discretion and independent judgment.
\n- Facilitate productive meetings, document decisions, and ensure clear accountability for next steps.
\n
\nYou know when to drive decisions independently and when to escalate risks or dependencies appropriately.
\nChange Management
\nYou will develop change management strategies that help sellers confidently adopt new processes, messaging, and tools. Responsibilities include:
\n\n- Creating reinforcement plans that extend learning beyond initial training.
\n- Driving long-term adoption through coaching resources, manager enablement, communications, and ongoing reinforcement.
\n- Ensuring learning resources remain organized, accessible, and current.
\n- Supporting onboarding programs and knowledge management systems.
\n- Managing incoming enablement requests while balancing strategic priorities.
\n- Continuously evaluating and improving the seller experience.
\n
\nIn the first week, expect to:
\n\n- Familiarize yourself with Toptal and the Customer team, initiatives, projects, and how they are aligned with Toptal’s overall success.
\n- Meet your key stakeholders to begin uncovering individual and team priorities.
\n
\nIn the first month, expect to:
\n\n- Learn more about Customer enablement by completing onboarding training, shadowing calls, and meeting with key stakeholders.
\n- Explore Toptal’s enablement tools, processes, and resources.
\n- Familiarize yourself with the Customer Team’s Enablement materials, approaches, and roadmap.
\n- Shadow ongoing Enablement initiatives to familiarize yourself with cross-functional teams and projects.
\n
\nIn the first three months, expect to:
\n\n- Work in collaboration with the existing enablement team to create enablement release strategies and communications.
\n- Support ongoing projects through team collaboration and bring identified areas of improvement or opportunities to your leadership.
\n
\nIn the first six months, expect to:
\n\n- Gain an understanding of how to drive internal change through enablement efforts that empower our client-facing teams to support their clients.
\n- Independently own enablement programs and work with key stakeholders.
\n- Enhance our enablement collaboration as a team.
\n
\nIn the first year, expect to:
\n\n- Become a trusted business partner to Customer Leadership and stakeholders across Toptal.
\n- Transform the collaboration and support provided to increase the effectiveness of enablement at Toptal.
\n- Have developed enablement programs and measure effective change across the sales organization.
\n
\nQualifications and Job Requirements:
\n\n- Bachelor’s degree is required.
\n- 5-7+ years of experience in Enablement, Operations, and Strategy, or similar role.
\n- Experience in building training programs and supporting sales organizations.
\n- Experience in learning management systems and sales tools.
\n- Strong project management and stakeholder management skills.
\n- Strong communication skills for effective verbal and written communication.
\n- Experience in change management, enablement methodologies, and tools.
\n- Strong experience in stakeholder management, leading projects end-to-end, and hosting calls.
\n- Collaborative - Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
\n- Proactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal.
\n- Organized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind.
\n- Meticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
\n- Coachable - This role requires the ability to synthesize feedback and put it into action.
\n- Executive Communicator - In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success.
\n- Trusted Business Partner - You must be relationship-driven.
\n- Innovator - This role favors those experienced in successfully launching externally facing materials to sales teams.
\n- Fun - You don’t take yourself too seriously, and you have a sense of humor.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
","descriptionBodyPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary:\nAs a Senior Manager of Customer Enablement, your mission is to equip our revenue-generating teams with the knowledge, skills, tools, and processes they need to sell confidently and effectively. You combine strategic thinking with operational excellence to design, execute, and continuously improve scalable enablement programs that drive measurable business outcomes.\nYou have experience building enablement programs from strategy through execution and understand how to influence change across complex organizations. You thrive in cross-functional environments, partner effectively with senior leaders, and translate business priorities into practical, high-impact learning experiences.\nIn this role, you will support Sales Enablement strategy across Enterprise, SMB, Services, and new business organizations, ensuring our teams are prepared for evolving products, go-to-market strategies, sales motions, and customer needs. The existing Enablement team values cohesion, problem-solving, and a fun attitude!\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.\nResponsibilities:\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\nWhat You Will Own\nStrategic Enablement\nPartner with executive leadership to translate business priorities into scalable enablement initiatives.\nLead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes.\nDevelop enablement roadmaps aligned with company objectives and sales priorities. Identify enablement gaps through performance data, stakeholder feedback, and sales insights.\nProgram Ownership\nYou will own end-to-end enablement programs from planning through execution and reinforcement. This includes:\nBuilding comprehensive enablement plans with clear objectives, timelines, and success metrics.\nDesigning and delivering engaging instructor-led, self-paced, and live training.\nDeveloping playbooks, programs, learning paths, and reference materials with Toptal’s LMS and other tools.\nFacilitating workshops, webinars, office hours, and reinforcement sessions.\nMeasuring program effectiveness through adoption, engagement, behavior change, and business impact.\nContinuously improving programs based on feedback and performance data.\nDefine success metrics before launching programs.\nMonitor adoption, participation, certification completion, and business outcomes.\nCollect qualitative and quantitative feedback from stakeholders and learners.\nUse data to refine programs and prioritize future investments.\nShare program impact with leadership through clear reporting and recommendations.\nYou are comfortable leading projects independently, hosting meetings, managing multiple initiatives, and driving programs forward.\nStakeholder Management\nSuccessful enablement depends on strong partnerships.You will:\nBuild trusted relationships with Sales Leadership and cross-functional teams.\nConsult with stakeholders to understand business needs and recommend enablement solutions.\nInfluence priorities and align stakeholders around program goals, and utilize the enablement calendar to align on upcoming events and priorities.\nCommunicate clearly with executives while tailoring messaging appropriately for front-line managers and sellers.\nManage your stakeholder relationships while exercising discretion and independent judgment.\nFacilitate productive meetings, document decisions, and ensure clear accountability for next steps.\nYou know when to drive decisions independently and when to escalate risks or dependencies appropriately.\nChange Management\nYou will develop change management strategies that help sellers confidently adopt new processes, messaging, and tools. Responsibilities include:\nCreating reinforcement plans that extend learning beyond initial training.\nDriving long-term adoption through coaching resources, manager enablement, communications, and ongoing reinforcement.\nEnsuring learning resources remain organized, accessible, and current.\nSupporting onboarding programs and knowledge management systems.\nManaging incoming enablement requests while balancing strategic priorities.\nContinuously evaluating and improving the seller experience.\nIn the first week, expect to:\nFamiliarize yourself with Toptal and the Customer team, initiatives, projects, and how they are aligned with Toptal’s overall success.\nMeet your key stakeholders to begin uncovering individual and team priorities.\nIn the first month, expect to:\nLearn more about Customer enablement by completing onboarding training, shadowing calls, and meeting with key stakeholders.\nExplore Toptal’s enablement tools, processes, and resources.\nFamiliarize yourself with the Customer Team’s Enablement materials, approaches, and roadmap.\nShadow ongoing Enablement initiatives to familiarize yourself with cross-functional teams and projects.\nIn the first three months, expect to:\nWork in collaboration with the existing enablement team to create enablement release strategies and communications.\nSupport ongoing projects through team collaboration and bring identified areas of improvement or opportunities to your leadership.\nIn the first six months, expect to:\nGain an understanding of how to drive internal change through enablement efforts that empower our client-facing teams to support their clients.\nIndependently own enablement programs and work with key stakeholders.\nEnhance our enablement collaboration as a team.\nIn the first year, expect to:\nBecome a trusted business partner to Customer Leadership and stakeholders across Toptal.\nTransform the collaboration and support provided to increase the effectiveness of enablement at Toptal.\nHave developed enablement programs and measure effective change across the sales organization.\nQualifications and Job Requirements:\nBachelor’s degree is required.\n5-7+ years of experience in Enablement, Operations, and Strategy, or similar role.\nExperience in building training programs and supporting sales organizations.\nExperience in learning management systems and sales tools.\nStrong project management and stakeholder management skills.\nStrong communication skills for effective verbal and written communication.\nExperience in change management, enablement methodologies, and tools.\nStrong experience in stakeholder management, leading projects end-to-end, and hosting calls.\nCollaborative - Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.\nProactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal.\nOrganized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind.\nMeticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.\nCoachable - This role requires the ability to synthesize feedback and put it into action.\nExecutive Communicator - In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success.\nTrusted Business Partner - You must be relationship-driven.\nInnovator - This role favors those experienced in successfully launching externally facing materials to sales teams.\nFun - You don’t take yourself too seriously, and you have a sense of humor.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\nOutstanding written and verbal communication skills.\nAbility to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\n","hostedUrl":"https://jobs.lever.co/toptal/472cc565-70b6-4635-9a3d-185c5c6eb070","applyUrl":"https://jobs.lever.co/toptal/472cc565-70b6-4635-9a3d-185c5c6eb070/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-time","department":"Customer","location":"United States","team":"Customer Enablement","allLocations":["United States"]},"createdAt":1781808533040,"descriptionPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary:\nAs a Senior Manager of Customer Enablement, your mission is to equip our revenue-generating teams with the knowledge, skills, tools, and processes they need to sell confidently and effectively. You combine strategic thinking with operational excellence to design, execute, and continuously improve scalable enablement programs that drive measurable business outcomes.\nYou have experience building enablement programs from strategy through execution and understand how to influence change across complex organizations. You thrive in cross-functional environments, partner effectively with senior leaders, and translate business priorities into practical, high-impact learning experiences.\nIn this role, you will support Sales Enablement strategy across Enterprise, SMB, Services, and new business organizations, ensuring our teams are prepared for evolving products, go-to-market strategies, sales motions, and customer needs. The existing Enablement team values cohesion, problem-solving, and a fun attitude!\nThis is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.\nResponsibilities:\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\nWhat You Will Own\nStrategic Enablement\nPartner with executive leadership to translate business priorities into scalable enablement initiatives.\nLead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes.\nDevelop enablement roadmaps aligned with company objectives and sales priorities. Identify enablement gaps through performance data, stakeholder feedback, and sales insights.\nProgram Ownership\nYou will own end-to-end enablement programs from planning through execution and reinforcement. This includes:\nBuilding comprehensive enablement plans with clear objectives, timelines, and success metrics.\nDesigning and delivering engaging instructor-led, self-paced, and live training.\nDeveloping playbooks, programs, learning paths, and reference materials with Toptal’s LMS and other tools.\nFacilitating workshops, webinars, office hours, and reinforcement sessions.\nMeasuring program effectiveness through adoption, engagement, behavior change, and business impact.\nContinuously improving programs based on feedback and performance data.\nDefine success metrics before launching programs.\nMonitor adoption, participation, certification completion, and business outcomes.\nCollect qualitative and quantitative feedback from stakeholders and learners.\nUse data to refine programs and prioritize future investments.\nShare program impact with leadership through clear reporting and recommendations.\nYou are comfortable leading projects independently, hosting meetings, managing multiple initiatives, and driving programs forward.\nStakeholder Management\nSuccessful enablement depends on strong partnerships.You will:\nBuild trusted relationships with Sales Leadership and cross-functional teams.\nConsult with stakeholders to understand business needs and recommend enablement solutions.\nInfluence priorities and align stakeholders around program goals, and utilize the enablement calendar to align on upcoming events and priorities.\nCommunicate clearly with executives while tailoring messaging appropriately for front-line managers and sellers.\nManage your stakeholder relationships while exercising discretion and independent judgment.\nFacilitate productive meetings, document decisions, and ensure clear accountability for next steps.\nYou know when to drive decisions independently and when to escalate risks or dependencies appropriately.\nChange Management\nYou will develop change management strategies that help sellers confidently adopt new processes, messaging, and tools. Responsibilities include:\nCreating reinforcement plans that extend learning beyond initial training.\nDriving long-term adoption through coaching resources, manager enablement, communications, and ongoing reinforcement.\nEnsuring learning resources remain organized, accessible, and current.\nSupporting onboarding programs and knowledge management systems.\nManaging incoming enablement requests while balancing strategic priorities.\nContinuously evaluating and improving the seller experience.\nIn the first week, expect to:\nFamiliarize yourself with Toptal and the Customer team, initiatives, projects, and how they are aligned with Toptal’s overall success.\nMeet your key stakeholders to begin uncovering individual and team priorities.\nIn the first month, expect to:\nLearn more about Customer enablement by completing onboarding training, shadowing calls, and meeting with key stakeholders.\nExplore Toptal’s enablement tools, processes, and resources.\nFamiliarize yourself with the Customer Team’s Enablement materials, approaches, and roadmap.\nShadow ongoing Enablement initiatives to familiarize yourself with cross-functional teams and projects.\nIn the first three months, expect to:\nWork in collaboration with the existing enablement team to create enablement release strategies and communications.\nSupport ongoing projects through team collaboration and bring identified areas of improvement or opportunities to your leadership.\nIn the first six months, expect to:\nGain an understanding of how to drive internal change through enablement efforts that empower our client-facing teams to support their clients.\nIndependently own enablement programs and work with key stakeholders.\nEnhance our enablement collaboration as a team.\nIn the first year, expect to:\nBecome a trusted business partner to Customer Leadership and stakeholders across Toptal.\nTransform the collaboration and support provided to increase the effectiveness of enablement at Toptal.\nHave developed enablement programs and measure effective change across the sales organization.\nQualifications and Job Requirements:\nBachelor’s degree is required.\n5-7+ years of experience in Enablement, Operations, and Strategy, or similar role.\nExperience in building training programs and supporting sales organizations.\nExperience in learning management systems and sales tools.\nStrong project management and stakeholder management skills.\nStrong communication skills for effective verbal and written communication.\nExperience in change management, enablement methodologies, and tools.\nStrong experience in stakeholder management, leading projects end-to-end, and hosting calls.\nCollaborative - Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.\nProactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal.\nOrganized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind.\nMeticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.\nCoachable - This role requires the ability to synthesize feedback and put it into action.\nExecutive Communicator - In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success.\nTrusted Business Partner - You must be relationship-driven.\nInnovator - This role favors those experienced in successfully launching externally facing materials to sales teams.\nFun - You don’t take yourself too seriously, and you have a sense of humor.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\nOutstanding written and verbal communication skills.\nAbility to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\nEssential Job Functions\nRegularly and reliably attend scheduled virtual team meetings on camera.\nWork independently with minimal supervision.\nUse all required digital collaboration tools.\nPrioritize and self-manage workflows and deadlines.\nUS FLSA Classification: Full-Time/Exempt\n \nThis position receives a base salary and is also eligible to receive a discretionary bonus. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.\nApplications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.\n","description":"\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As a Senior Manager of Customer Enablement, your mission is to equip our revenue-generating teams with the knowledge, skills, tools, and processes they need to sell confidently and effectively. You combine strategic thinking with operational excellence to design, execute, and continuously improve scalable enablement programs that drive measurable business outcomes.
\n
You have experience building enablement programs from strategy through execution and understand how to influence change across complex organizations. You thrive in cross-functional environments, partner effectively with senior leaders, and translate business priorities into practical, high-impact learning experiences.
\n
In this role, you will support Sales Enablement strategy across Enterprise, SMB, Services, and new business organizations, ensuring our teams are prepared for evolving products, go-to-market strategies, sales motions, and customer needs. The existing Enablement team values cohesion, problem-solving, and a fun attitude!
\n
This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
What You Will Own
\n
Strategic Enablement
\n
\n- Partner with executive leadership to translate business priorities into scalable enablement initiatives.
\n- Lead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes.
\n- Develop enablement roadmaps aligned with company objectives and sales priorities. Identify enablement gaps through performance data, stakeholder feedback, and sales insights.
\n
\n
Program Ownership
\n
You will own end-to-end enablement programs from planning through execution and reinforcement. This includes:
\n
\n- Building comprehensive enablement plans with clear objectives, timelines, and success metrics.
\n- Designing and delivering engaging instructor-led, self-paced, and live training.
\n- Developing playbooks, programs, learning paths, and reference materials with Toptal’s LMS and other tools.
\n- Facilitating workshops, webinars, office hours, and reinforcement sessions.
\n- Measuring program effectiveness through adoption, engagement, behavior change, and business impact.
\n- Continuously improving programs based on feedback and performance data.
\n- Define success metrics before launching programs.
\n- Monitor adoption, participation, certification completion, and business outcomes.
\n- Collect qualitative and quantitative feedback from stakeholders and learners.
\n- Use data to refine programs and prioritize future investments.
\n- Share program impact with leadership through clear reporting and recommendations.
\n
\n
You are comfortable leading projects independently, hosting meetings, managing multiple initiatives, and driving programs forward.
\n
Stakeholder Management
\n
Successful enablement depends on strong partnerships.You will:
\n
\n- Build trusted relationships with Sales Leadership and cross-functional teams.
\n- Consult with stakeholders to understand business needs and recommend enablement solutions.
\n- Influence priorities and align stakeholders around program goals, and utilize the enablement calendar to align on upcoming events and priorities.
\n- Communicate clearly with executives while tailoring messaging appropriately for front-line managers and sellers.
\n- Manage your stakeholder relationships while exercising discretion and independent judgment.
\n- Facilitate productive meetings, document decisions, and ensure clear accountability for next steps.
\n
\n
You know when to drive decisions independently and when to escalate risks or dependencies appropriately.
\n
Change Management
\n
You will develop change management strategies that help sellers confidently adopt new processes, messaging, and tools. Responsibilities include:
\n
\n- Creating reinforcement plans that extend learning beyond initial training.
\n- Driving long-term adoption through coaching resources, manager enablement, communications, and ongoing reinforcement.
\n- Ensuring learning resources remain organized, accessible, and current.
\n- Supporting onboarding programs and knowledge management systems.
\n- Managing incoming enablement requests while balancing strategic priorities.
\n- Continuously evaluating and improving the seller experience.
\n
\n
In the first week, expect to:
\n
\n- Familiarize yourself with Toptal and the Customer team, initiatives, projects, and how they are aligned with Toptal’s overall success.
\n- Meet your key stakeholders to begin uncovering individual and team priorities.
\n
\n
In the first month, expect to:
\n
\n- Learn more about Customer enablement by completing onboarding training, shadowing calls, and meeting with key stakeholders.
\n- Explore Toptal’s enablement tools, processes, and resources.
\n- Familiarize yourself with the Customer Team’s Enablement materials, approaches, and roadmap.
\n- Shadow ongoing Enablement initiatives to familiarize yourself with cross-functional teams and projects.
\n
\n
In the first three months, expect to:
\n
\n- Work in collaboration with the existing enablement team to create enablement release strategies and communications.
\n- Support ongoing projects through team collaboration and bring identified areas of improvement or opportunities to your leadership.
\n
\n
In the first six months, expect to:
\n
\n- Gain an understanding of how to drive internal change through enablement efforts that empower our client-facing teams to support their clients.
\n- Independently own enablement programs and work with key stakeholders.
\n- Enhance our enablement collaboration as a team.
\n
\n
In the first year, expect to:
\n
\n- Become a trusted business partner to Customer Leadership and stakeholders across Toptal.
\n- Transform the collaboration and support provided to increase the effectiveness of enablement at Toptal.
\n- Have developed enablement programs and measure effective change across the sales organization.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 5-7+ years of experience in Enablement, Operations, and Strategy, or similar role.
\n- Experience in building training programs and supporting sales organizations.
\n- Experience in learning management systems and sales tools.
\n- Strong project management and stakeholder management skills.
\n- Strong communication skills for effective verbal and written communication.
\n- Experience in change management, enablement methodologies, and tools.
\n- Strong experience in stakeholder management, leading projects end-to-end, and hosting calls.
\n- Collaborative - Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
\n- Proactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal.
\n- Organized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind.
\n- Meticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
\n- Coachable - This role requires the ability to synthesize feedback and put it into action.
\n- Executive Communicator - In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success.
\n- Trusted Business Partner - You must be relationship-driven.
\n- Innovator - This role favors those experienced in successfully launching externally facing materials to sales teams.
\n- Fun - You don’t take yourself too seriously, and you have a sense of humor.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Essential Job Functions
\n
\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\n
US FLSA Classification: Full-Time/Exempt
\n
\n
This position receives a base salary and is also eligible to receive a discretionary bonus. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\n
Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As a Senior Manager of Customer Enablement, your mission is to equip our revenue-generating teams with the knowledge, skills, tools, and processes they need to sell confidently and effectively. You combine strategic thinking with operational excellence to design, execute, and continuously improve scalable enablement programs that drive measurable business outcomes.
\n
You have experience building enablement programs from strategy through execution and understand how to influence change across complex organizations. You thrive in cross-functional environments, partner effectively with senior leaders, and translate business priorities into practical, high-impact learning experiences.
\n
In this role, you will support Sales Enablement strategy across Enterprise, SMB, Services, and new business organizations, ensuring our teams are prepared for evolving products, go-to-market strategies, sales motions, and customer needs. The existing Enablement team values cohesion, problem-solving, and a fun attitude!
\n
This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
What You Will Own
\n
Strategic Enablement
\n
\n- Partner with executive leadership to translate business priorities into scalable enablement initiatives.
\n- Lead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes.
\n- Develop enablement roadmaps aligned with company objectives and sales priorities. Identify enablement gaps through performance data, stakeholder feedback, and sales insights.
\n
\n
Program Ownership
\n
You will own end-to-end enablement programs from planning through execution and reinforcement. This includes:
\n
\n- Building comprehensive enablement plans with clear objectives, timelines, and success metrics.
\n- Designing and delivering engaging instructor-led, self-paced, and live training.
\n- Developing playbooks, programs, learning paths, and reference materials with Toptal’s LMS and other tools.
\n- Facilitating workshops, webinars, office hours, and reinforcement sessions.
\n- Measuring program effectiveness through adoption, engagement, behavior change, and business impact.
\n- Continuously improving programs based on feedback and performance data.
\n- Define success metrics before launching programs.
\n- Monitor adoption, participation, certification completion, and business outcomes.
\n- Collect qualitative and quantitative feedback from stakeholders and learners.
\n- Use data to refine programs and prioritize future investments.
\n- Share program impact with leadership through clear reporting and recommendations.
\n
\n
You are comfortable leading projects independently, hosting meetings, managing multiple initiatives, and driving programs forward.
\n
Stakeholder Management
\n
Successful enablement depends on strong partnerships.You will:
\n
\n- Build trusted relationships with Sales Leadership and cross-functional teams.
\n- Consult with stakeholders to understand business needs and recommend enablement solutions.
\n- Influence priorities and align stakeholders around program goals, and utilize the enablement calendar to align on upcoming events and priorities.
\n- Communicate clearly with executives while tailoring messaging appropriately for front-line managers and sellers.
\n- Manage your stakeholder relationships while exercising discretion and independent judgment.
\n- Facilitate productive meetings, document decisions, and ensure clear accountability for next steps.
\n
\n
You know when to drive decisions independently and when to escalate risks or dependencies appropriately.
\n
Change Management
\n
You will develop change management strategies that help sellers confidently adopt new processes, messaging, and tools. Responsibilities include:
\n
\n- Creating reinforcement plans that extend learning beyond initial training.
\n- Driving long-term adoption through coaching resources, manager enablement, communications, and ongoing reinforcement.
\n- Ensuring learning resources remain organized, accessible, and current.
\n- Supporting onboarding programs and knowledge management systems.
\n- Managing incoming enablement requests while balancing strategic priorities.
\n- Continuously evaluating and improving the seller experience.
\n
\n
In the first week, expect to:
\n
\n- Familiarize yourself with Toptal and the Customer team, initiatives, projects, and how they are aligned with Toptal’s overall success.
\n- Meet your key stakeholders to begin uncovering individual and team priorities.
\n
\n
In the first month, expect to:
\n
\n- Learn more about Customer enablement by completing onboarding training, shadowing calls, and meeting with key stakeholders.
\n- Explore Toptal’s enablement tools, processes, and resources.
\n- Familiarize yourself with the Customer Team’s Enablement materials, approaches, and roadmap.
\n- Shadow ongoing Enablement initiatives to familiarize yourself with cross-functional teams and projects.
\n
\n
In the first three months, expect to:
\n
\n- Work in collaboration with the existing enablement team to create enablement release strategies and communications.
\n- Support ongoing projects through team collaboration and bring identified areas of improvement or opportunities to your leadership.
\n
\n
In the first six months, expect to:
\n
\n- Gain an understanding of how to drive internal change through enablement efforts that empower our client-facing teams to support their clients.
\n- Independently own enablement programs and work with key stakeholders.
\n- Enhance our enablement collaboration as a team.
\n
\n
In the first year, expect to:
\n
\n- Become a trusted business partner to Customer Leadership and stakeholders across Toptal.
\n- Transform the collaboration and support provided to increase the effectiveness of enablement at Toptal.
\n- Have developed enablement programs and measure effective change across the sales organization.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 5-7+ years of experience in Enablement, Operations, and Strategy, or similar role.
\n- Experience in building training programs and supporting sales organizations.
\n- Experience in learning management systems and sales tools.
\n- Strong project management and stakeholder management skills.
\n- Strong communication skills for effective verbal and written communication.
\n- Experience in change management, enablement methodologies, and tools.
\n- Strong experience in stakeholder management, leading projects end-to-end, and hosting calls.
\n- Collaborative - Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
\n- Proactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal.
\n- Organized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind.
\n- Meticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
\n- Coachable - This role requires the ability to synthesize feedback and put it into action.
\n- Executive Communicator - In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success.
\n- Trusted Business Partner - You must be relationship-driven.
\n- Innovator - This role favors those experienced in successfully launching externally facing materials to sales teams.
\n- Fun - You don’t take yourself too seriously, and you have a sense of humor.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Essential Job Functions
\n
\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\n
US FLSA Classification: Full-Time/Exempt
\n
\n
This position receives a base salary and is also eligible to receive a discretionary bonus. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\n
Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
\n
About Toptal
\n
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue
and team members based around the globe, Toptal is the
world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
\nJob Summary
\n
\nAs the SVP of Professional Services, you will join a group of hands-on executives to drive the growth and operational excellence of Toptal. Your mindset will be that of an engineer who will work to solve operational problems through the lens of an engineer, not as a consultant or operational leader. There will be no problem large or small for you to solve yourself. You will be the chief architect of each solution. You will work to construct frameworks and problem solve in ways that push the limits as to what’s possible in technology and talent acquisition and that solves those problems at scale. You will work to build and lead the full-scale execution of Toptal’s professional services—including all Professional Service-related areas such as all Delivery and Practice areas. You will have complete responsibility for the strategy of Toptal’s service lines including Technology Services, Management Consulting, and Marketing Agency.
\n
\nThis role demands a builder’s mindset and a deep sense of ownership. You will create the operational frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all service and talent areas of Toptal. Acting as the business owner of the system, you’ll collaborate closely with Product and Data Engineering to design infrastructure and features that simulate supply-demand scenarios and expose planning logic through modular, API-like interfaces—enabling teams across Toptal to interact with talent as if it were talent-as-a-service. Working across a high-caliber leadership group, you will bring strong operational discipline and strategic clarity to deliver world-class client outcomes and sustainable growth.
\n
\nThis is a remote position. Resumes and communication must be submitted in English.
\n
\nResponsibilities
\n
\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n· Build and own the vision, strategy, and execution plan for Toptal’s services function—including all service lines.
\n· Define the organizational structure and leadership model for the Services teams, ensuring the right roles and capabilities are in place.
\n· Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions.
\n· Translate high-level business and operational goals into detailed operational roadmaps for all areas of responsibility.
\n· Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.
\n· Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives.
\n· Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support delivery excellence, scalability, and evolving business needs.
\n
\nIn the first week, expect to:
\n
\n· Onboard and integrate into Toptal.
\n· Learn Toptal’s model, our value proposition, and our story.
\n· Deep dive into the Services organization to gain clarity on current structures, key initiatives, and challenges.
\n· Meet key leaders and stakeholders across Services, Sales, and the Executive team to build foundational relationships and understand cross-functional dependencies.
\n
\nIn the first month, expect to:
\n
\n· Conduct a comprehensive assessment of each service line, including organizational structure, team capabilities, operational processes, and performance metrics.
\n· Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities.
\n· Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s Services function.
\n· Develop a clear understanding of client expectations and feedback to align operational improvements with market demands.
\n
\nIn the first three months, expect to:
\n
\n· Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for Services, emphasizing scalability and efficiency.
\n· Sponsor and oversee initiatives that improve delivery consistency, capacity planning, and client satisfaction, ensuring cross-functional alignment and sustainable operational excellence.
\n· Deepen engagement with clients and internal stakeholders to anticipate future needs and proactively adapt service offerings.
\n
\nIn the first six months, expect to:
\n
\n· Achieve significant growth in gross revenue and pipeline volume across all Services.
\n· Drive measurable improvements in operational efficiency, client satisfaction, and service delivery scalability across all service lines.
\n· Refine and scale processes and systems that support seamless service delivery, resource management, and cross-functional collaboration.
\n
\nIn the first year, expect to:
\n
\n· Achieve consistent delivery of business goals through a high-performing, aligned leadership team across all service lines.
\n· Have positioned Toptal’s Services as a core driver of competitive advantage through scalable operations, strong client delivery, and sustained revenue growth.
\n· Scale the operational infrastructure to support anticipated growth, including technology and processes.
\n· Champion innovation and continuous improvement initiatives that keep Toptal agile and ahead of market trends.
\n
\nQualifications and Job Requirements:
\n
\n· Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.
\n· 10+ years of progressive leadership experience in managing complex service organizations and multiple business units, ideally within professional services or technology-driven environments.
\n· Proven track record of successfully leading multi-service line operations with accountability for P&L, growth, and operational excellence.
\n· Demonstrated ability to develop and execute scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth.
\n· Experience at a technology or hyper-growth company is strongly preferred.
\n· Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.
\n· Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.
\n· Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients.
\n· Experience driving cross-functional collaboration and alignment across sales, marketing, delivery, and support functions.
\n· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.
\n· Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.
\n· Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team.
\n· Quality. You take pride in everything you deliver as a reflection of yourself.
\n· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n· Willingness to travel to meet with clients, team members, and stakeholders.
\n· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
","id":"bdb0ebe0-34d0-4108-8745-742250b3b7ee","lists":[],"text":"SVP, Professional Services","country":"CA","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"About Toptal
\n
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue
and team members based around the globe, Toptal is the
world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
\nJob Summary
\n
\nAs the SVP of Professional Services, you will join a group of hands-on executives to drive the growth and operational excellence of Toptal. Your mindset will be that of an engineer who will work to solve operational problems through the lens of an engineer, not as a consultant or operational leader. There will be no problem large or small for you to solve yourself. You will be the chief architect of each solution. You will work to construct frameworks and problem solve in ways that push the limits as to what’s possible in technology and talent acquisition and that solves those problems at scale. You will work to build and lead the full-scale execution of Toptal’s professional services—including all Professional Service-related areas such as all Delivery and Practice areas. You will have complete responsibility for the strategy of Toptal’s service lines including Technology Services, Management Consulting, and Marketing Agency.
\n
\nThis role demands a builder’s mindset and a deep sense of ownership. You will create the operational frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all service and talent areas of Toptal. Acting as the business owner of the system, you’ll collaborate closely with Product and Data Engineering to design infrastructure and features that simulate supply-demand scenarios and expose planning logic through modular, API-like interfaces—enabling teams across Toptal to interact with talent as if it were talent-as-a-service. Working across a high-caliber leadership group, you will bring strong operational discipline and strategic clarity to deliver world-class client outcomes and sustainable growth.
\n
\nThis is a remote position. Resumes and communication must be submitted in English.
\n
\nResponsibilities
\n
\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n· Build and own the vision, strategy, and execution plan for Toptal’s services function—including all service lines.
\n· Define the organizational structure and leadership model for the Services teams, ensuring the right roles and capabilities are in place.
\n· Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions.
\n· Translate high-level business and operational goals into detailed operational roadmaps for all areas of responsibility.
\n· Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.
\n· Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives.
\n· Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support delivery excellence, scalability, and evolving business needs.
\n
\nIn the first week, expect to:
\n
\n· Onboard and integrate into Toptal.
\n· Learn Toptal’s model, our value proposition, and our story.
\n· Deep dive into the Services organization to gain clarity on current structures, key initiatives, and challenges.
\n· Meet key leaders and stakeholders across Services, Sales, and the Executive team to build foundational relationships and understand cross-functional dependencies.
\n
\nIn the first month, expect to:
\n
\n· Conduct a comprehensive assessment of each service line, including organizational structure, team capabilities, operational processes, and performance metrics.
\n· Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities.
\n· Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s Services function.
\n· Develop a clear understanding of client expectations and feedback to align operational improvements with market demands.
\n
\nIn the first three months, expect to:
\n
\n· Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for Services, emphasizing scalability and efficiency.
\n· Sponsor and oversee initiatives that improve delivery consistency, capacity planning, and client satisfaction, ensuring cross-functional alignment and sustainable operational excellence.
\n· Deepen engagement with clients and internal stakeholders to anticipate future needs and proactively adapt service offerings.
\n
\nIn the first six months, expect to:
\n
\n· Achieve significant growth in gross revenue and pipeline volume across all Services.
\n· Drive measurable improvements in operational efficiency, client satisfaction, and service delivery scalability across all service lines.
\n· Refine and scale processes and systems that support seamless service delivery, resource management, and cross-functional collaboration.
\n
\nIn the first year, expect to:
\n
\n· Achieve consistent delivery of business goals through a high-performing, aligned leadership team across all service lines.
\n· Have positioned Toptal’s Services as a core driver of competitive advantage through scalable operations, strong client delivery, and sustained revenue growth.
\n· Scale the operational infrastructure to support anticipated growth, including technology and processes.
\n· Champion innovation and continuous improvement initiatives that keep Toptal agile and ahead of market trends.
\n
\nQualifications and Job Requirements:
\n
\n· Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.
\n· 10+ years of progressive leadership experience in managing complex service organizations and multiple business units, ideally within professional services or technology-driven environments.
\n· Proven track record of successfully leading multi-service line operations with accountability for P&L, growth, and operational excellence.
\n· Demonstrated ability to develop and execute scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth.
\n· Experience at a technology or hyper-growth company is strongly preferred.
\n· Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.
\n· Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.
\n· Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients.
\n· Experience driving cross-functional collaboration and alignment across sales, marketing, delivery, and support functions.
\n· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.
\n· Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.
\n· Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team.
\n· Quality. You take pride in everything you deliver as a reflection of yourself.
\n· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n· Willingness to travel to meet with clients, team members, and stakeholders.
\n· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
","descriptionBodyPlain":"About Toptal\n \nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\n \nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\n \nJob Summary\n \nAs the SVP of Professional Services, you will join a group of hands-on executives to drive the growth and operational excellence of Toptal. Your mindset will be that of an engineer who will work to solve operational problems through the lens of an engineer, not as a consultant or operational leader. There will be no problem large or small for you to solve yourself. You will be the chief architect of each solution. You will work to construct frameworks and problem solve in ways that push the limits as to what’s possible in technology and talent acquisition and that solves those problems at scale. You will work to build and lead the full-scale execution of Toptal’s professional services—including all Professional Service-related areas such as all Delivery and Practice areas. You will have complete responsibility for the strategy of Toptal’s service lines including Technology Services, Management Consulting, and Marketing Agency.\n \nThis role demands a builder’s mindset and a deep sense of ownership. You will create the operational frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all service and talent areas of Toptal. Acting as the business owner of the system, you’ll collaborate closely with Product and Data Engineering to design infrastructure and features that simulate supply-demand scenarios and expose planning logic through modular, API-like interfaces—enabling teams across Toptal to interact with talent as if it were talent-as-a-service. Working across a high-caliber leadership group, you will bring strong operational discipline and strategic clarity to deliver world-class client outcomes and sustainable growth.\n \nThis is a remote position. Resumes and communication must be submitted in English.\n \nResponsibilities\n \nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\n \n· Build and own the vision, strategy, and execution plan for Toptal’s services function—including all service lines.\n· Define the organizational structure and leadership model for the Services teams, ensuring the right roles and capabilities are in place.\n· Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions.\n· Translate high-level business and operational goals into detailed operational roadmaps for all areas of responsibility.\n· Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.\n· Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives.\n· Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support delivery excellence, scalability, and evolving business needs.\n \nIn the first week, expect to:\n \n· Onboard and integrate into Toptal.\n· Learn Toptal’s model, our value proposition, and our story.\n· Deep dive into the Services organization to gain clarity on current structures, key initiatives, and challenges.\n· Meet key leaders and stakeholders across Services, Sales, and the Executive team to build foundational relationships and understand cross-functional dependencies.\n \nIn the first month, expect to:\n \n· Conduct a comprehensive assessment of each service line, including organizational structure, team capabilities, operational processes, and performance metrics.\n· Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities.\n· Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s Services function.\n· Develop a clear understanding of client expectations and feedback to align operational improvements with market demands.\n \nIn the first three months, expect to:\n \n· Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for Services, emphasizing scalability and efficiency.\n· Sponsor and oversee initiatives that improve delivery consistency, capacity planning, and client satisfaction, ensuring cross-functional alignment and sustainable operational excellence.\n· Deepen engagement with clients and internal stakeholders to anticipate future needs and proactively adapt service offerings.\n \nIn the first six months, expect to:\n \n· Achieve significant growth in gross revenue and pipeline volume across all Services.\n· Drive measurable improvements in operational efficiency, client satisfaction, and service delivery scalability across all service lines.\n· Refine and scale processes and systems that support seamless service delivery, resource management, and cross-functional collaboration.\n \nIn the first year, expect to:\n \n· Achieve consistent delivery of business goals through a high-performing, aligned leadership team across all service lines.\n· Have positioned Toptal’s Services as a core driver of competitive advantage through scalable operations, strong client delivery, and sustained revenue growth.\n· Scale the operational infrastructure to support anticipated growth, including technology and processes.\n· Champion innovation and continuous improvement initiatives that keep Toptal agile and ahead of market trends.\n \nQualifications and Job Requirements:\n \n· Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.\n· 10+ years of progressive leadership experience in managing complex service organizations and multiple business units, ideally within professional services or technology-driven environments.\n· Proven track record of successfully leading multi-service line operations with accountability for P&L, growth, and operational excellence.\n· Demonstrated ability to develop and execute scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth.\n· Experience at a technology or hyper-growth company is strongly preferred.\n· Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.\n· Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.\n· Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients.\n· Experience driving cross-functional collaboration and alignment across sales, marketing, delivery, and support functions.\n· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.\n· Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.\n· Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team.\n· Quality. You take pride in everything you deliver as a reflection of yourself.\n· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\n· Willingness to travel to meet with clients, team members, and stakeholders.\n· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\n \n","hostedUrl":"https://jobs.lever.co/toptal/bdb0ebe0-34d0-4108-8745-742250b3b7ee","applyUrl":"https://jobs.lever.co/toptal/bdb0ebe0-34d0-4108-8745-742250b3b7ee/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-time","department":"Services","location":"Anywhere","team":"Services","allLocations":["Anywhere"]},"createdAt":1760735780385,"descriptionPlain":"About Toptal\n \nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\n \nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\n \nJob Summary:\n \nAs the SVP of Professional Services, you will join a group of hands-on executives to drive the growth and operational excellence of Toptal. Your mindset will be that of an engineer who will work to solve operational problems through the lens of an engineer, not as a consultant or operational leader. There will be no problem large or small for you to solve yourself. You will be the chief architect of each solution. You will work to construct frameworks and problem solve in ways that push the limits as to what’s possible in technology and talent acquisition and that solves those problems at scale. You will work to build and lead the full-scale execution of Toptal’s professional services—including all Professional Service-related areas such as all Delivery and Practice areas. You will have complete responsibility for the strategy of Toptal’s service lines including Technology Services, Management Consulting, and Marketing Agency.\n \nThis role demands a builder’s mindset and a deep sense of ownership. You will create the operational frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all service and talent areas of Toptal. Acting as the business owner of the system, you’ll collaborate closely with Product and Data Engineering to design infrastructure and features that simulate supply-demand scenarios and expose planning logic through modular, API-like interfaces—enabling teams across Toptal to interact with talent as if it were talent-as-a-service. Working across a high-caliber leadership group, you will bring strong operational discipline and strategic clarity to deliver world-class client outcomes and sustainable growth.\n \nThis is a remote position. Resumes and communication must be submitted in English.\n \nResponsibilities:\n \nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\n \n· Build and own the vision, strategy, and execution plan for Toptal’s services function—including all service lines.\n· Define the organizational structure and leadership model for the Services teams, ensuring the right roles and capabilities are in place.\n· Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions.\n· Translate high-level business and operational goals into detailed operational roadmaps for all areas of responsibility.\n· Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.\n· Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives.\n· Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support delivery excellence, scalability, and evolving business needs.\n \nIn the first week, expect to:\n \n· Onboard and integrate into Toptal.\n· Learn Toptal’s model, our value proposition, and our story.\n· Deep dive into the Services organization to gain clarity on current structures, key initiatives, and challenges.\n· Meet key leaders and stakeholders across Services, Sales, and the Executive team to build foundational relationships and understand cross-functional dependencies.\n \nIn the first month, expect to:\n \n· Conduct a comprehensive assessment of each service line, including organizational structure, team capabilities, operational processes, and performance metrics.\n· Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities.\n· Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s Services function.\n· Develop a clear understanding of client expectations and feedback to align operational improvements with market demands.\n \nIn the first three months, expect to:\n \n· Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for Services, emphasizing scalability and efficiency.\n· Sponsor and oversee initiatives that improve delivery consistency, capacity planning, and client satisfaction, ensuring cross-functional alignment and sustainable operational excellence.\n· Deepen engagement with clients and internal stakeholders to anticipate future needs and proactively adapt service offerings.\n \nIn the first six months, expect to:\n \n· Achieve significant growth in gross revenue and pipeline volume across all Services.\n· Drive measurable improvements in operational efficiency, client satisfaction, and service delivery scalability across all service lines.\n· Refine and scale processes and systems that support seamless service delivery, resource management, and cross-functional collaboration.\n \nIn the first year, expect to:\n \n· Achieve consistent delivery of business goals through a high-performing, aligned leadership team across all service lines.\n· Have positioned Toptal’s Services as a core driver of competitive advantage through scalable operations, strong client delivery, and sustained revenue growth.\n· Scale the operational infrastructure to support anticipated growth, including technology and processes.\n· Champion innovation and continuous improvement initiatives that keep Toptal agile and ahead of market trends.\n \nQualifications and Job Requirements:\n \n· Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.\n· 10+ years of progressive leadership experience in managing complex service organizations and multiple business units, ideally within professional services or technology-driven environments.\n· Proven track record of successfully leading multi-service line operations with accountability for P&L, growth, and operational excellence.\n· Demonstrated ability to develop and execute scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth.\n· Experience at a technology or hyper-growth company is strongly preferred.\n· Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.\n· Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.\n· Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients.\n· Experience driving cross-functional collaboration and alignment across sales, marketing, delivery, and support functions.\n· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.\n· Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.\n· Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team.\n· Quality. You take pride in everything you deliver as a reflection of yourself.\n· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\n· Willingness to travel to meet with clients, team members, and stakeholders.\n· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\n \nEssential Job Functions\n \n· Regularly and reliably attend scheduled virtual team meetings on camera.\n· Work independently with minimal supervision.\n· Use all required digital collaboration tools.\n· Prioritize and self-manage workflows and deadlines.\n \nUS FLSA Classification: Full-Time/Exempt\n \n","description":"About Toptal
\n
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue
and team members based around the globe, Toptal is the
world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
\nJob Summary:
\n
\nAs the SVP of Professional Services, you will join a group of hands-on executives to drive the growth and operational excellence of Toptal. Your mindset will be that of an engineer who will work to solve operational problems through the lens of an engineer, not as a consultant or operational leader. There will be no problem large or small for you to solve yourself. You will be the chief architect of each solution. You will work to construct frameworks and problem solve in ways that push the limits as to what’s possible in technology and talent acquisition and that solves those problems at scale. You will work to build and lead the full-scale execution of Toptal’s professional services—including all Professional Service-related areas such as all Delivery and Practice areas. You will have complete responsibility for the strategy of Toptal’s service lines including Technology Services, Management Consulting, and Marketing Agency.
\n
\nThis role demands a builder’s mindset and a deep sense of ownership. You will create the operational frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all service and talent areas of Toptal. Acting as the business owner of the system, you’ll collaborate closely with Product and Data Engineering to design infrastructure and features that simulate supply-demand scenarios and expose planning logic through modular, API-like interfaces—enabling teams across Toptal to interact with talent as if it were talent-as-a-service. Working across a high-caliber leadership group, you will bring strong operational discipline and strategic clarity to deliver world-class client outcomes and sustainable growth.
\n
\nThis is a remote position. Resumes and communication must be submitted in English.
\n
\nResponsibilities:
\n
\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n· Build and own the vision, strategy, and execution plan for Toptal’s services function—including all service lines.
\n· Define the organizational structure and leadership model for the Services teams, ensuring the right roles and capabilities are in place.
\n· Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions.
\n· Translate high-level business and operational goals into detailed operational roadmaps for all areas of responsibility.
\n· Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.
\n· Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives.
\n· Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support delivery excellence, scalability, and evolving business needs.
\n
\nIn the first week, expect to:
\n
\n· Onboard and integrate into Toptal.
\n· Learn Toptal’s model, our value proposition, and our story.
\n· Deep dive into the Services organization to gain clarity on current structures, key initiatives, and challenges.
\n· Meet key leaders and stakeholders across Services, Sales, and the Executive team to build foundational relationships and understand cross-functional dependencies.
\n
\nIn the first month, expect to:
\n
\n· Conduct a comprehensive assessment of each service line, including organizational structure, team capabilities, operational processes, and performance metrics.
\n· Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities.
\n· Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s Services function.
\n· Develop a clear understanding of client expectations and feedback to align operational improvements with market demands.
\n
\nIn the first three months, expect to:
\n
\n· Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for Services, emphasizing scalability and efficiency.
\n· Sponsor and oversee initiatives that improve delivery consistency, capacity planning, and client satisfaction, ensuring cross-functional alignment and sustainable operational excellence.
\n· Deepen engagement with clients and internal stakeholders to anticipate future needs and proactively adapt service offerings.
\n
\nIn the first six months, expect to:
\n
\n· Achieve significant growth in gross revenue and pipeline volume across all Services.
\n· Drive measurable improvements in operational efficiency, client satisfaction, and service delivery scalability across all service lines.
\n· Refine and scale processes and systems that support seamless service delivery, resource management, and cross-functional collaboration.
\n
\nIn the first year, expect to:
\n
\n· Achieve consistent delivery of business goals through a high-performing, aligned leadership team across all service lines.
\n· Have positioned Toptal’s Services as a core driver of competitive advantage through scalable operations, strong client delivery, and sustained revenue growth.
\n· Scale the operational infrastructure to support anticipated growth, including technology and processes.
\n· Champion innovation and continuous improvement initiatives that keep Toptal agile and ahead of market trends.
\n
\nQualifications and Job Requirements:
\n
\n· Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.
\n· 10+ years of progressive leadership experience in managing complex service organizations and multiple business units, ideally within professional services or technology-driven environments.
\n· Proven track record of successfully leading multi-service line operations with accountability for P&L, growth, and operational excellence.
\n· Demonstrated ability to develop and execute scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth.
\n· Experience at a technology or hyper-growth company is strongly preferred.
\n· Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.
\n· Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.
\n· Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients.
\n· Experience driving cross-functional collaboration and alignment across sales, marketing, delivery, and support functions.
\n· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.
\n· Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.
\n· Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team.
\n· Quality. You take pride in everything you deliver as a reflection of yourself.
\n· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n· Willingness to travel to meet with clients, team members, and stakeholders.
\n· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\nEssential Job Functions
\n
\n· Regularly and reliably attend scheduled virtual team meetings on camera.
\n· Work independently with minimal supervision.
\n· Use all required digital collaboration tools.
\n· Prioritize and self-manage workflows and deadlines.
\n
\nUS FLSA Classification: Full-Time/Exempt
\n
","id":"8ba25c25-e57b-4ae9-933f-1a8b54898ab8","lists":[],"text":"SVP, Professional Services - US-Based","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"About Toptal
\n
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue
and team members based around the globe, Toptal is the
world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
\nJob Summary:
\n
\nAs the SVP of Professional Services, you will join a group of hands-on executives to drive the growth and operational excellence of Toptal. Your mindset will be that of an engineer who will work to solve operational problems through the lens of an engineer, not as a consultant or operational leader. There will be no problem large or small for you to solve yourself. You will be the chief architect of each solution. You will work to construct frameworks and problem solve in ways that push the limits as to what’s possible in technology and talent acquisition and that solves those problems at scale. You will work to build and lead the full-scale execution of Toptal’s professional services—including all Professional Service-related areas such as all Delivery and Practice areas. You will have complete responsibility for the strategy of Toptal’s service lines including Technology Services, Management Consulting, and Marketing Agency.
\n
\nThis role demands a builder’s mindset and a deep sense of ownership. You will create the operational frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all service and talent areas of Toptal. Acting as the business owner of the system, you’ll collaborate closely with Product and Data Engineering to design infrastructure and features that simulate supply-demand scenarios and expose planning logic through modular, API-like interfaces—enabling teams across Toptal to interact with talent as if it were talent-as-a-service. Working across a high-caliber leadership group, you will bring strong operational discipline and strategic clarity to deliver world-class client outcomes and sustainable growth.
\n
\nThis is a remote position. Resumes and communication must be submitted in English.
\n
\nResponsibilities:
\n
\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n· Build and own the vision, strategy, and execution plan for Toptal’s services function—including all service lines.
\n· Define the organizational structure and leadership model for the Services teams, ensuring the right roles and capabilities are in place.
\n· Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions.
\n· Translate high-level business and operational goals into detailed operational roadmaps for all areas of responsibility.
\n· Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.
\n· Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives.
\n· Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support delivery excellence, scalability, and evolving business needs.
\n
\nIn the first week, expect to:
\n
\n· Onboard and integrate into Toptal.
\n· Learn Toptal’s model, our value proposition, and our story.
\n· Deep dive into the Services organization to gain clarity on current structures, key initiatives, and challenges.
\n· Meet key leaders and stakeholders across Services, Sales, and the Executive team to build foundational relationships and understand cross-functional dependencies.
\n
\nIn the first month, expect to:
\n
\n· Conduct a comprehensive assessment of each service line, including organizational structure, team capabilities, operational processes, and performance metrics.
\n· Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities.
\n· Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s Services function.
\n· Develop a clear understanding of client expectations and feedback to align operational improvements with market demands.
\n
\nIn the first three months, expect to:
\n
\n· Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for Services, emphasizing scalability and efficiency.
\n· Sponsor and oversee initiatives that improve delivery consistency, capacity planning, and client satisfaction, ensuring cross-functional alignment and sustainable operational excellence.
\n· Deepen engagement with clients and internal stakeholders to anticipate future needs and proactively adapt service offerings.
\n
\nIn the first six months, expect to:
\n
\n· Achieve significant growth in gross revenue and pipeline volume across all Services.
\n· Drive measurable improvements in operational efficiency, client satisfaction, and service delivery scalability across all service lines.
\n· Refine and scale processes and systems that support seamless service delivery, resource management, and cross-functional collaboration.
\n
\nIn the first year, expect to:
\n
\n· Achieve consistent delivery of business goals through a high-performing, aligned leadership team across all service lines.
\n· Have positioned Toptal’s Services as a core driver of competitive advantage through scalable operations, strong client delivery, and sustained revenue growth.
\n· Scale the operational infrastructure to support anticipated growth, including technology and processes.
\n· Champion innovation and continuous improvement initiatives that keep Toptal agile and ahead of market trends.
\n
\nQualifications and Job Requirements:
\n
\n· Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.
\n· 10+ years of progressive leadership experience in managing complex service organizations and multiple business units, ideally within professional services or technology-driven environments.
\n· Proven track record of successfully leading multi-service line operations with accountability for P&L, growth, and operational excellence.
\n· Demonstrated ability to develop and execute scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth.
\n· Experience at a technology or hyper-growth company is strongly preferred.
\n· Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.
\n· Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.
\n· Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients.
\n· Experience driving cross-functional collaboration and alignment across sales, marketing, delivery, and support functions.
\n· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.
\n· Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.
\n· Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team.
\n· Quality. You take pride in everything you deliver as a reflection of yourself.
\n· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n· Willingness to travel to meet with clients, team members, and stakeholders.
\n· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\nEssential Job Functions
\n
\n· Regularly and reliably attend scheduled virtual team meetings on camera.
\n· Work independently with minimal supervision.
\n· Use all required digital collaboration tools.
\n· Prioritize and self-manage workflows and deadlines.
\n
\nUS FLSA Classification: Full-Time/Exempt
\n
","descriptionBodyPlain":"About Toptal\n \nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\n \nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\n \nJob Summary:\n \nAs the SVP of Professional Services, you will join a group of hands-on executives to drive the growth and operational excellence of Toptal. Your mindset will be that of an engineer who will work to solve operational problems through the lens of an engineer, not as a consultant or operational leader. There will be no problem large or small for you to solve yourself. You will be the chief architect of each solution. You will work to construct frameworks and problem solve in ways that push the limits as to what’s possible in technology and talent acquisition and that solves those problems at scale. You will work to build and lead the full-scale execution of Toptal’s professional services—including all Professional Service-related areas such as all Delivery and Practice areas. You will have complete responsibility for the strategy of Toptal’s service lines including Technology Services, Management Consulting, and Marketing Agency.\n \nThis role demands a builder’s mindset and a deep sense of ownership. You will create the operational frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all service and talent areas of Toptal. Acting as the business owner of the system, you’ll collaborate closely with Product and Data Engineering to design infrastructure and features that simulate supply-demand scenarios and expose planning logic through modular, API-like interfaces—enabling teams across Toptal to interact with talent as if it were talent-as-a-service. Working across a high-caliber leadership group, you will bring strong operational discipline and strategic clarity to deliver world-class client outcomes and sustainable growth.\n \nThis is a remote position. Resumes and communication must be submitted in English.\n \nResponsibilities:\n \nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\n \n· Build and own the vision, strategy, and execution plan for Toptal’s services function—including all service lines.\n· Define the organizational structure and leadership model for the Services teams, ensuring the right roles and capabilities are in place.\n· Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions.\n· Translate high-level business and operational goals into detailed operational roadmaps for all areas of responsibility.\n· Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.\n· Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives.\n· Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support delivery excellence, scalability, and evolving business needs.\n \nIn the first week, expect to:\n \n· Onboard and integrate into Toptal.\n· Learn Toptal’s model, our value proposition, and our story.\n· Deep dive into the Services organization to gain clarity on current structures, key initiatives, and challenges.\n· Meet key leaders and stakeholders across Services, Sales, and the Executive team to build foundational relationships and understand cross-functional dependencies.\n \nIn the first month, expect to:\n \n· Conduct a comprehensive assessment of each service line, including organizational structure, team capabilities, operational processes, and performance metrics.\n· Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities.\n· Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s Services function.\n· Develop a clear understanding of client expectations and feedback to align operational improvements with market demands.\n \nIn the first three months, expect to:\n \n· Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for Services, emphasizing scalability and efficiency.\n· Sponsor and oversee initiatives that improve delivery consistency, capacity planning, and client satisfaction, ensuring cross-functional alignment and sustainable operational excellence.\n· Deepen engagement with clients and internal stakeholders to anticipate future needs and proactively adapt service offerings.\n \nIn the first six months, expect to:\n \n· Achieve significant growth in gross revenue and pipeline volume across all Services.\n· Drive measurable improvements in operational efficiency, client satisfaction, and service delivery scalability across all service lines.\n· Refine and scale processes and systems that support seamless service delivery, resource management, and cross-functional collaboration.\n \nIn the first year, expect to:\n \n· Achieve consistent delivery of business goals through a high-performing, aligned leadership team across all service lines.\n· Have positioned Toptal’s Services as a core driver of competitive advantage through scalable operations, strong client delivery, and sustained revenue growth.\n· Scale the operational infrastructure to support anticipated growth, including technology and processes.\n· Champion innovation and continuous improvement initiatives that keep Toptal agile and ahead of market trends.\n \nQualifications and Job Requirements:\n \n· Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.\n· 10+ years of progressive leadership experience in managing complex service organizations and multiple business units, ideally within professional services or technology-driven environments.\n· Proven track record of successfully leading multi-service line operations with accountability for P&L, growth, and operational excellence.\n· Demonstrated ability to develop and execute scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth.\n· Experience at a technology or hyper-growth company is strongly preferred.\n· Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.\n· Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.\n· Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients.\n· Experience driving cross-functional collaboration and alignment across sales, marketing, delivery, and support functions.\n· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.\n· Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.\n· Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team.\n· Quality. You take pride in everything you deliver as a reflection of yourself.\n· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\n· Willingness to travel to meet with clients, team members, and stakeholders.\n· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\n \nEssential Job Functions\n \n· Regularly and reliably attend scheduled virtual team meetings on camera.\n· Work independently with minimal supervision.\n· Use all required digital collaboration tools.\n· Prioritize and self-manage workflows and deadlines.\n \nUS FLSA Classification: Full-Time/Exempt\n \n","hostedUrl":"https://jobs.lever.co/toptal/8ba25c25-e57b-4ae9-933f-1a8b54898ab8","applyUrl":"https://jobs.lever.co/toptal/8ba25c25-e57b-4ae9-933f-1a8b54898ab8/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-time","department":"Talent Operations","location":"South America, Central America","team":"Supply Operations","allLocations":["South America, Central America"]},"createdAt":1518025713901,"descriptionPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary:\nWe are seeking a dedicated and adaptable Talent Acquisition Specialist to join our dynamic Sourcing team. In this role, you will collaborate with other members of our Sourcing team and key stakeholders to develop and refine a strategic sourcing approach that attracts top technical experts. We are looking for someone passionate about creating exceptional candidate experiences, with a proven track record in recruiting top technical talent, and who is excited to work collaboratively across various teams. Your efforts will ensure that only the most qualified candidates join our community.\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.\nResponsibilities:\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\nYou will be responsible for developing and tuning a rigorous sourcing strategy designed to identify top software development experts and creating a stable pipeline of high-quality global talent.\nYou will identify, reach out, and attract relevant professionals to drive the strategic growth of Toptal’s technical talent community by working closely with both the Matching team and the Screening team to figure out the dynamic sourcing priority.\nYou will monitor and maintain a consistent pipeline of candidates.\nYou will work with the Talent Acquisition Lead to grow sourcing operations, develop and implement process playbooks, and meet KPIs to seamlessly ensure efficient and scalable operations.\nYou will use cutting-edge tools, internally developed, to supercharge your sourcing efforts.\nIn the first week, expect to:\nOnboard and integrate into Toptal.\nUndergo role-specific training including learning about the procedures and tools currently used within Toptal’s Sourcing team.\nIn the first month, expect to:\nIdentify opportunities to successfully penetrate the global market for specific sourcing requests.\nBegin to outline the global talent sourcing strategy and test its assumptions through the creation of a strong candidate pipeline.\nIn the first three months, expect to:\nBuild and refine a sourcing strategy by testing, capturing, and analyzing results, and implementing data-driven improvements.\nEstablish and maintain a stable candidate pipeline that consistently yields high-revenue candidates who successfully pass the screening process and transition into client engagements.\nIn the first six months, expect to:\nContinue to fine-tune the sourcing strategy and consistently deliver results through identification of top global talent.\nIn the first year, expect to:\nWork together with a team of professionals and successfully run the sourcing efforts while exercising discretion and independent judgment.\nFully own and be seen as the expert over all global sourcing management.\nQualifications and Job Requirements:\nBachelor’s degree is required.\nAt least 4 years of experience sourcing or recruiting global technical talent with a proven track record of success.\nProficiency in LinkedIn Recruiter is required, with experience using its advanced features for candidate research, outreach, and pipeline management.\nThorough understanding of the global talent pool and global sourcing strategies.\nAn unparalleled eye for talent and a strong understanding of the differences in knowledge and expertise between highly skilled developers and average talent.\nAbility to proactively find and assess meetup groups, attend events, and naturally network.\nAbility and drive to identify opportunities to present at developer meetups.\nOutstanding written and verbal communication skills, as well as perfect grammar and command of the English language.\nAbility to work under pressure and adhere to tight deadlines while never sacrificing quality.\nAbility to communicate clearly and constantly with teams via Slack and other collaboration tools.\nRemote work experience preferred.\nAbility to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\n","description":"\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
We are seeking a dedicated and adaptable Talent Acquisition Specialist to join our dynamic Sourcing team. In this role, you will collaborate with other members of our Sourcing team and key stakeholders to develop and refine a strategic sourcing approach that attracts top technical experts. We are looking for someone passionate about creating exceptional candidate experiences, with a proven track record in recruiting top technical talent, and who is excited to work collaboratively across various teams. Your efforts will ensure that only the most qualified candidates join our community.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- You will be responsible for developing and tuning a rigorous sourcing strategy designed to identify top software development experts and creating a stable pipeline of high-quality global talent.
\n- You will identify, reach out, and attract relevant professionals to drive the strategic growth of Toptal’s technical talent community by working closely with both the Matching team and the Screening team to figure out the dynamic sourcing priority.
\n- You will monitor and maintain a consistent pipeline of candidates.
\n- You will work with the Talent Acquisition Lead to grow sourcing operations, develop and implement process playbooks, and meet KPIs to seamlessly ensure efficient and scalable operations.
\n- You will use cutting-edge tools, internally developed, to supercharge your sourcing efforts.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal.
\n- Undergo role-specific training including learning about the procedures and tools currently used within Toptal’s Sourcing team.
\n
\n
In the first month, expect to:
\n
\n- Identify opportunities to successfully penetrate the global market for specific sourcing requests.
\n- Begin to outline the global talent sourcing strategy and test its assumptions through the creation of a strong candidate pipeline.
\n
\n
In the first three months, expect to:
\n
\n- Build and refine a sourcing strategy by testing, capturing, and analyzing results, and implementing data-driven improvements.
\n- Establish and maintain a stable candidate pipeline that consistently yields high-revenue candidates who successfully pass the screening process and transition into client engagements.
\n
\n
In the first six months, expect to:
\n
\n- Continue to fine-tune the sourcing strategy and consistently deliver results through identification of top global talent.
\n
\n
In the first year, expect to:
\n
\n- Work together with a team of professionals and successfully run the sourcing efforts while exercising discretion and independent judgment.
\n- Fully own and be seen as the expert over all global sourcing management.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- At least 4 years of experience sourcing or recruiting global technical talent with a proven track record of success.
\n- Proficiency in LinkedIn Recruiter is required, with experience using its advanced features for candidate research, outreach, and pipeline management.
\n- Thorough understanding of the global talent pool and global sourcing strategies.
\n- An unparalleled eye for talent and a strong understanding of the differences in knowledge and expertise between highly skilled developers and average talent.
\n- Ability to proactively find and assess meetup groups, attend events, and naturally network.
\n- Ability and drive to identify opportunities to present at developer meetups.
\n- Outstanding written and verbal communication skills, as well as perfect grammar and command of the English language.
\n- Ability to work under pressure and adhere to tight deadlines while never sacrificing quality.
\n- Ability to communicate clearly and constantly with teams via Slack and other collaboration tools.
\n- Remote work experience preferred.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
We are seeking a dedicated and adaptable Talent Acquisition Specialist to join our dynamic Sourcing team. In this role, you will collaborate with other members of our Sourcing team and key stakeholders to develop and refine a strategic sourcing approach that attracts top technical experts. We are looking for someone passionate about creating exceptional candidate experiences, with a proven track record in recruiting top technical talent, and who is excited to work collaboratively across various teams. Your efforts will ensure that only the most qualified candidates join our community.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- You will be responsible for developing and tuning a rigorous sourcing strategy designed to identify top software development experts and creating a stable pipeline of high-quality global talent.
\n- You will identify, reach out, and attract relevant professionals to drive the strategic growth of Toptal’s technical talent community by working closely with both the Matching team and the Screening team to figure out the dynamic sourcing priority.
\n- You will monitor and maintain a consistent pipeline of candidates.
\n- You will work with the Talent Acquisition Lead to grow sourcing operations, develop and implement process playbooks, and meet KPIs to seamlessly ensure efficient and scalable operations.
\n- You will use cutting-edge tools, internally developed, to supercharge your sourcing efforts.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal.
\n- Undergo role-specific training including learning about the procedures and tools currently used within Toptal’s Sourcing team.
\n
\n
In the first month, expect to:
\n
\n- Identify opportunities to successfully penetrate the global market for specific sourcing requests.
\n- Begin to outline the global talent sourcing strategy and test its assumptions through the creation of a strong candidate pipeline.
\n
\n
In the first three months, expect to:
\n
\n- Build and refine a sourcing strategy by testing, capturing, and analyzing results, and implementing data-driven improvements.
\n- Establish and maintain a stable candidate pipeline that consistently yields high-revenue candidates who successfully pass the screening process and transition into client engagements.
\n
\n
In the first six months, expect to:
\n
\n- Continue to fine-tune the sourcing strategy and consistently deliver results through identification of top global talent.
\n
\n
In the first year, expect to:
\n
\n- Work together with a team of professionals and successfully run the sourcing efforts while exercising discretion and independent judgment.
\n- Fully own and be seen as the expert over all global sourcing management.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- At least 4 years of experience sourcing or recruiting global technical talent with a proven track record of success.
\n- Proficiency in LinkedIn Recruiter is required, with experience using its advanced features for candidate research, outreach, and pipeline management.
\n- Thorough understanding of the global talent pool and global sourcing strategies.
\n- An unparalleled eye for talent and a strong understanding of the differences in knowledge and expertise between highly skilled developers and average talent.
\n- Ability to proactively find and assess meetup groups, attend events, and naturally network.
\n- Ability and drive to identify opportunities to present at developer meetups.
\n- Outstanding written and verbal communication skills, as well as perfect grammar and command of the English language.
\n- Ability to work under pressure and adhere to tight deadlines while never sacrificing quality.
\n- Ability to communicate clearly and constantly with teams via Slack and other collaboration tools.
\n- Remote work experience preferred.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
About Toptal
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\nJob Summary:
\nWe’re looking for a results-driven Marketing Specialist to support and execute key marketing initiatives across email, content, SEO, and social media. This role is primarily focused on email marketing, automation, optimization, and analysis, and requires deep expertise in Marketing Automation (ideally in Salesforce Marketing Cloud). The ideal candidate will also be able to create high-quality written content for blogs, SEO, and social channels.
\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\nResponsibilities:
\nEmail Marketing, Automation, Optimization, and Analysis
\n\n- Own the execution of email marketing campaigns from planning through deployment, QA, testing, reporting, and optimization.
\n- Build, manage, and optimize automated journeys, campaigns, and audience segmentation in Salesforce Marketing Cloud.
\n- Develop email content aligned with campaign goals, brand voice, and audience needs.
\n- Conduct A/B testing on subject lines, copy, CTAs, send times, and audience segments to improve performance.
\n- Monitor and analyze campaign performance, including open rates, click-through rates, conversions, engagement, and other KPIs.
\n- Apply best practices across deliverability, compliance, personalization, and lifecycle marketing.
\n- Translate campaign insights into actionable recommendations to improve future performance.
\n
\nBlog and SEO Writing
\n\n- Write and edit high-quality blog content aligned with brand messaging, audience interests, and SEO goals, while exercising discretion and independent judgment.
\n- Create SEO-focused content and optimize written content for target keywords, search intent, readability, and internal linking.
\n- Refresh and optimize existing blog content to improve rankings and performance.
\n- Ensure all written content is clear, accurate, engaging, and on-brand.
\n
\nSocial Media Content
\n\n- Create compelling social media copy and content concepts that support broader campaign and content objectives.
\n- Support the content calendar with consistent, brand-aligned content across relevant channels.
\n- Adapt campaign, blog, and email messaging into channel-appropriate social content.
\n- Monitor content performance and recommend improvements based on engagement data and audience response.
\n
\nQualifications and Job Requirements:
\n\n- Bachelor’s degree is required.
\n- 5+ years of experience in marketing with strong emphasis on email marketing and automation.
\n- If not familiar with Salesforce Marketing Cloud, willingness to quickly adapt to it.
\n- Strong experience writing marketing content across email, blog, SEO, and social media formats.
\n- Strong understanding of SEO and on-page optimization best practices.
\n- Experience with audience segmentation, email testing, and campaign optimization.
\n- Ability to interpret performance data and turn insights into actionable recommendations.
\n- Strong attention to detail, organization, and project management skills.
\n- Ability to manage multiple priorities and deadlines in a fast-paced environment.
\n- Collaborative mindset with the ability to work cross-functionally and independently.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\nNice to Have:
\n\n- Experience in B2B marketing
\n- Knowledge of Salesforce Marketing Cloud, including hands-on experience with Journey Builder, Automation Studio, Email Studio, Content Builder, and Contact Builder
\n- Familiarity with HTML/CSS for email formatting and minor template edits
\n- Familiarity with SQL or AMPscript within Salesforce Marketing Cloud
\n- Experience using analytics and reporting tools to measure content and campaign performance
\n
","id":"2b63c7c6-3f07-44de-bd61-4f74325adece","lists":[],"text":"Talent Network: Marketing Specialist (Part-Time/Hourly)","country":"CA","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"About Toptal
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\nJob Summary:
\nWe’re looking for a results-driven Marketing Specialist to support and execute key marketing initiatives across email, content, SEO, and social media. This role is primarily focused on email marketing, automation, optimization, and analysis, and requires deep expertise in Marketing Automation (ideally in Salesforce Marketing Cloud). The ideal candidate will also be able to create high-quality written content for blogs, SEO, and social channels.
\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\nResponsibilities:
\nEmail Marketing, Automation, Optimization, and Analysis
\n\n- Own the execution of email marketing campaigns from planning through deployment, QA, testing, reporting, and optimization.
\n- Build, manage, and optimize automated journeys, campaigns, and audience segmentation in Salesforce Marketing Cloud.
\n- Develop email content aligned with campaign goals, brand voice, and audience needs.
\n- Conduct A/B testing on subject lines, copy, CTAs, send times, and audience segments to improve performance.
\n- Monitor and analyze campaign performance, including open rates, click-through rates, conversions, engagement, and other KPIs.
\n- Apply best practices across deliverability, compliance, personalization, and lifecycle marketing.
\n- Translate campaign insights into actionable recommendations to improve future performance.
\n
\nBlog and SEO Writing
\n\n- Write and edit high-quality blog content aligned with brand messaging, audience interests, and SEO goals, while exercising discretion and independent judgment.
\n- Create SEO-focused content and optimize written content for target keywords, search intent, readability, and internal linking.
\n- Refresh and optimize existing blog content to improve rankings and performance.
\n- Ensure all written content is clear, accurate, engaging, and on-brand.
\n
\nSocial Media Content
\n\n- Create compelling social media copy and content concepts that support broader campaign and content objectives.
\n- Support the content calendar with consistent, brand-aligned content across relevant channels.
\n- Adapt campaign, blog, and email messaging into channel-appropriate social content.
\n- Monitor content performance and recommend improvements based on engagement data and audience response.
\n
\nQualifications and Job Requirements:
\n\n- Bachelor’s degree is required.
\n- 5+ years of experience in marketing with strong emphasis on email marketing and automation.
\n- If not familiar with Salesforce Marketing Cloud, willingness to quickly adapt to it.
\n- Strong experience writing marketing content across email, blog, SEO, and social media formats.
\n- Strong understanding of SEO and on-page optimization best practices.
\n- Experience with audience segmentation, email testing, and campaign optimization.
\n- Ability to interpret performance data and turn insights into actionable recommendations.
\n- Strong attention to detail, organization, and project management skills.
\n- Ability to manage multiple priorities and deadlines in a fast-paced environment.
\n- Collaborative mindset with the ability to work cross-functionally and independently.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\nNice to Have:
\n\n- Experience in B2B marketing
\n- Knowledge of Salesforce Marketing Cloud, including hands-on experience with Journey Builder, Automation Studio, Email Studio, Content Builder, and Contact Builder
\n- Familiarity with HTML/CSS for email formatting and minor template edits
\n- Familiarity with SQL or AMPscript within Salesforce Marketing Cloud
\n- Experience using analytics and reporting tools to measure content and campaign performance
\n
","descriptionBodyPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary:\nWe’re looking for a results-driven Marketing Specialist to support and execute key marketing initiatives across email, content, SEO, and social media. This role is primarily focused on email marketing, automation, optimization, and analysis, and requires deep expertise in Marketing Automation (ideally in Salesforce Marketing Cloud). The ideal candidate will also be able to create high-quality written content for blogs, SEO, and social channels.\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.\nResponsibilities:\nEmail Marketing, Automation, Optimization, and Analysis\nOwn the execution of email marketing campaigns from planning through deployment, QA, testing, reporting, and optimization.\nBuild, manage, and optimize automated journeys, campaigns, and audience segmentation in Salesforce Marketing Cloud.\nDevelop email content aligned with campaign goals, brand voice, and audience needs.\nConduct A/B testing on subject lines, copy, CTAs, send times, and audience segments to improve performance.\nMonitor and analyze campaign performance, including open rates, click-through rates, conversions, engagement, and other KPIs.\nApply best practices across deliverability, compliance, personalization, and lifecycle marketing.\nTranslate campaign insights into actionable recommendations to improve future performance.\nBlog and SEO Writing\nWrite and edit high-quality blog content aligned with brand messaging, audience interests, and SEO goals, while exercising discretion and independent judgment.\nCreate SEO-focused content and optimize written content for target keywords, search intent, readability, and internal linking.\nRefresh and optimize existing blog content to improve rankings and performance.\nEnsure all written content is clear, accurate, engaging, and on-brand.\nSocial Media Content\nCreate compelling social media copy and content concepts that support broader campaign and content objectives.\nSupport the content calendar with consistent, brand-aligned content across relevant channels.\nAdapt campaign, blog, and email messaging into channel-appropriate social content.\nMonitor content performance and recommend improvements based on engagement data and audience response.\nQualifications and Job Requirements:\nBachelor’s degree is required.\n5+ years of experience in marketing with strong emphasis on email marketing and automation.\nIf not familiar with Salesforce Marketing Cloud, willingness to quickly adapt to it.\nStrong experience writing marketing content across email, blog, SEO, and social media formats.\nStrong understanding of SEO and on-page optimization best practices.\nExperience with audience segmentation, email testing, and campaign optimization.\nAbility to interpret performance data and turn insights into actionable recommendations.\nStrong attention to detail, organization, and project management skills.\nAbility to manage multiple priorities and deadlines in a fast-paced environment.\nCollaborative mindset with the ability to work cross-functionally and independently.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\nNice to Have:\nExperience in B2B marketing\nKnowledge of Salesforce Marketing Cloud, including hands-on experience with Journey Builder, Automation Studio, Email Studio, Content Builder, and Contact Builder\nFamiliarity with HTML/CSS for email formatting and minor template edits\nFamiliarity with SQL or AMPscript within Salesforce Marketing Cloud\nExperience using analytics and reporting tools to measure content and campaign performance\n","hostedUrl":"https://jobs.lever.co/toptal/2b63c7c6-3f07-44de-bd61-4f74325adece","applyUrl":"https://jobs.lever.co/toptal/2b63c7c6-3f07-44de-bd61-4f74325adece/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-time","department":"New Business","location":"South America, Central America","team":"Toptal Resume","allLocations":["South America, Central America"]},"createdAt":1777059325123,"descriptionPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary\nWe’re seeking a Senior/Principal Front-end Engineer to join the Toptal Resume team, a small, high-velocity team building an AI-powered career services platform.\nThis is a hands-on, execution-heavy role for someone who is deeply experienced with React, Next.js, TypeScript, modern CSS, performance, and complex front-end product development. We need a front-end specialist who can own important product surfaces, make sound technical decisions, and ship high-quality work quickly.\nThis role is ideal for someone who combines strong front-end craft with pragmatic product delivery: someone who can move fast, make good architectural decisions, communicate clearly, and use AI tools daily to accelerate development without compromising quality.\n\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.\nTasks and Deliverables\nBuild and maintain high-quality front-end features in React, Next.js, and TypeScript.\nOwn complex user-facing product flows in the Toptal Resume application.\nBuild performant, accessible, responsive UI components with strong attention to usability and polish.\nOptimize front-end performance, including rendering behavior, loading experience, bundle size, and Core Web Vitals.\nWork with modern CSS patterns; Tailwind CSS experience is strongly preferred.\nBuild and evolve reusable front-end patterns, component structures, and UI foundations.\nIntegrate front-end features with backend APIs and collaborate on API contracts.\nProvide occasional support in Node.js / Next.js backend areas when needed, while keeping front-end excellence as the core focus.\nReview code and give practical, high-signal feedback to other engineers.\nUse AI development tools daily to increase delivery speed, improve code quality, and explore implementation options.\nCollaborate closely with product, design, backend, and engineering leadership.\nWork independently, communicate progress clearly, and take accountability for delivery.\nRequired Experience\nSenior or Principal-level front-end engineering experience, with a strong delivery track record.\nDeep production experience with React, Next.js, and TypeScript.\nStrong CSS fundamentals; experience with Tailwind CSS or similar modern styling approaches.\nProven ability to build polished, responsive, accessible user interfaces.\nStrong understanding of front-end performance optimization and Core Web Vitals.\nExperience building consistent, reusable UI components and front-end patterns.\nStrong client-side state management experience in complex interactive applications.\nSolid understanding of REST/API integration and front-end/backend contracts.\nSome ability to work with Node.js or Next.js backend code when necessary.\nStrong code review skills and ability to distinguish maintainable, scalable front-end code from brittle implementation.\nAbility to make and own technical decisions, not just execute tickets.\nFast, independent, methodical working style with strong written and verbal English communication.\nDaily use of AI development tools such as Claude Code or similar tools.\nNice to Have\nExperience with complex form-heavy or document-oriented products.\nExperience with Rails-backed applications or Rails/Next.js architectures.\nExperience with Turbo monorepos.\nExperience with observability and front-end monitoring tools such as Sentry, DataDog, or similar.\nEngagement Highlights\nWork on an AI-powered career services platform with real users and direct business impact.\nJoin a small, high-velocity team where strong individual contributors can shape the product.\nFront-end quality matters: performance, accessibility, polish, and delivery speed are all important.\nAI-first engineering culture: the team expects engineers to actively use AI tools to improve development speed and quality.\nModern stack: Next.js 15, TypeScript, Rails 7.1, Turbo monorepo, and well-structured product/domain boundaries.\nOpportunity to own meaningful product surfaces rather than only implementing isolated tickets.\nDirect collaboration with product, design, backend, and business stakeholders.\nStartup-like execution environment inside a larger company.\n","description":"About Toptal
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\nJob Summary
\nWe’re seeking a Senior/Principal Front-end Engineer to join the Toptal Resume team, a small, high-velocity team building an AI-powered career services platform.
\nThis is a hands-on, execution-heavy role for someone who is deeply experienced with React, Next.js, TypeScript, modern CSS, performance, and complex front-end product development. We need a front-end specialist who can own important product surfaces, make sound technical decisions, and ship high-quality work quickly.
\nThis role is ideal for someone who combines strong front-end craft with pragmatic product delivery: someone who can move fast, make good architectural decisions, communicate clearly, and use AI tools daily to accelerate development without compromising quality.
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\nTasks and Deliverables
\n\n- Build and maintain high-quality front-end features in React, Next.js, and TypeScript.
\n- Own complex user-facing product flows in the Toptal Resume application.
\n- Build performant, accessible, responsive UI components with strong attention to usability and polish.
\n- Optimize front-end performance, including rendering behavior, loading experience, bundle size, and Core Web Vitals.
\n- Work with modern CSS patterns; Tailwind CSS experience is strongly preferred.
\n- Build and evolve reusable front-end patterns, component structures, and UI foundations.
\n- Integrate front-end features with backend APIs and collaborate on API contracts.
\n- Provide occasional support in Node.js / Next.js backend areas when needed, while keeping front-end excellence as the core focus.
\n- Review code and give practical, high-signal feedback to other engineers.
\n- Use AI development tools daily to increase delivery speed, improve code quality, and explore implementation options.
\n- Collaborate closely with product, design, backend, and engineering leadership.
\n- Work independently, communicate progress clearly, and take accountability for delivery.
\n
\nRequired Experience
\n\n- Senior or Principal-level front-end engineering experience, with a strong delivery track record.
\n- Deep production experience with React, Next.js, and TypeScript.
\n- Strong CSS fundamentals; experience with Tailwind CSS or similar modern styling approaches.
\n- Proven ability to build polished, responsive, accessible user interfaces.
\n- Strong understanding of front-end performance optimization and Core Web Vitals.
\n- Experience building consistent, reusable UI components and front-end patterns.
\n- Strong client-side state management experience in complex interactive applications.
\n- Solid understanding of REST/API integration and front-end/backend contracts.
\n- Some ability to work with Node.js or Next.js backend code when necessary.
\n- Strong code review skills and ability to distinguish maintainable, scalable front-end code from brittle implementation.
\n- Ability to make and own technical decisions, not just execute tickets.
\n- Fast, independent, methodical working style with strong written and verbal English communication.
\n- Daily use of AI development tools such as Claude Code or similar tools.
\n
\nNice to Have
\n\n- Experience with complex form-heavy or document-oriented products.
\n- Experience with Rails-backed applications or Rails/Next.js architectures.
\n- Experience with Turbo monorepos.
\n- Experience with observability and front-end monitoring tools such as Sentry, DataDog, or similar.
\n
\nEngagement Highlights
\n\n- Work on an AI-powered career services platform with real users and direct business impact.
\n- Join a small, high-velocity team where strong individual contributors can shape the product.
\n- Front-end quality matters: performance, accessibility, polish, and delivery speed are all important.
\n- AI-first engineering culture: the team expects engineers to actively use AI tools to improve development speed and quality.
\n- Modern stack: Next.js 15, TypeScript, Rails 7.1, Turbo monorepo, and well-structured product/domain boundaries.
\n- Opportunity to own meaningful product surfaces rather than only implementing isolated tickets.
\n- Direct collaboration with product, design, backend, and business stakeholders.
\n- Startup-like execution environment inside a larger company.
\n
","id":"39bdddc0-28d2-48cd-a572-e42aafc49612","lists":[],"text":"Talent Network: Principal Front-End Engineer","country":"AR","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"About Toptal
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\nJob Summary
\nWe’re seeking a Senior/Principal Front-end Engineer to join the Toptal Resume team, a small, high-velocity team building an AI-powered career services platform.
\nThis is a hands-on, execution-heavy role for someone who is deeply experienced with React, Next.js, TypeScript, modern CSS, performance, and complex front-end product development. We need a front-end specialist who can own important product surfaces, make sound technical decisions, and ship high-quality work quickly.
\nThis role is ideal for someone who combines strong front-end craft with pragmatic product delivery: someone who can move fast, make good architectural decisions, communicate clearly, and use AI tools daily to accelerate development without compromising quality.
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\nTasks and Deliverables
\n\n- Build and maintain high-quality front-end features in React, Next.js, and TypeScript.
\n- Own complex user-facing product flows in the Toptal Resume application.
\n- Build performant, accessible, responsive UI components with strong attention to usability and polish.
\n- Optimize front-end performance, including rendering behavior, loading experience, bundle size, and Core Web Vitals.
\n- Work with modern CSS patterns; Tailwind CSS experience is strongly preferred.
\n- Build and evolve reusable front-end patterns, component structures, and UI foundations.
\n- Integrate front-end features with backend APIs and collaborate on API contracts.
\n- Provide occasional support in Node.js / Next.js backend areas when needed, while keeping front-end excellence as the core focus.
\n- Review code and give practical, high-signal feedback to other engineers.
\n- Use AI development tools daily to increase delivery speed, improve code quality, and explore implementation options.
\n- Collaborate closely with product, design, backend, and engineering leadership.
\n- Work independently, communicate progress clearly, and take accountability for delivery.
\n
\nRequired Experience
\n\n- Senior or Principal-level front-end engineering experience, with a strong delivery track record.
\n- Deep production experience with React, Next.js, and TypeScript.
\n- Strong CSS fundamentals; experience with Tailwind CSS or similar modern styling approaches.
\n- Proven ability to build polished, responsive, accessible user interfaces.
\n- Strong understanding of front-end performance optimization and Core Web Vitals.
\n- Experience building consistent, reusable UI components and front-end patterns.
\n- Strong client-side state management experience in complex interactive applications.
\n- Solid understanding of REST/API integration and front-end/backend contracts.
\n- Some ability to work with Node.js or Next.js backend code when necessary.
\n- Strong code review skills and ability to distinguish maintainable, scalable front-end code from brittle implementation.
\n- Ability to make and own technical decisions, not just execute tickets.
\n- Fast, independent, methodical working style with strong written and verbal English communication.
\n- Daily use of AI development tools such as Claude Code or similar tools.
\n
\nNice to Have
\n\n- Experience with complex form-heavy or document-oriented products.
\n- Experience with Rails-backed applications or Rails/Next.js architectures.
\n- Experience with Turbo monorepos.
\n- Experience with observability and front-end monitoring tools such as Sentry, DataDog, or similar.
\n
\nEngagement Highlights
\n\n- Work on an AI-powered career services platform with real users and direct business impact.
\n- Join a small, high-velocity team where strong individual contributors can shape the product.
\n- Front-end quality matters: performance, accessibility, polish, and delivery speed are all important.
\n- AI-first engineering culture: the team expects engineers to actively use AI tools to improve development speed and quality.
\n- Modern stack: Next.js 15, TypeScript, Rails 7.1, Turbo monorepo, and well-structured product/domain boundaries.
\n- Opportunity to own meaningful product surfaces rather than only implementing isolated tickets.
\n- Direct collaboration with product, design, backend, and business stakeholders.
\n- Startup-like execution environment inside a larger company.
\n
","descriptionBodyPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary\nWe’re seeking a Senior/Principal Front-end Engineer to join the Toptal Resume team, a small, high-velocity team building an AI-powered career services platform.\nThis is a hands-on, execution-heavy role for someone who is deeply experienced with React, Next.js, TypeScript, modern CSS, performance, and complex front-end product development. We need a front-end specialist who can own important product surfaces, make sound technical decisions, and ship high-quality work quickly.\nThis role is ideal for someone who combines strong front-end craft with pragmatic product delivery: someone who can move fast, make good architectural decisions, communicate clearly, and use AI tools daily to accelerate development without compromising quality.\n\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.\nTasks and Deliverables\nBuild and maintain high-quality front-end features in React, Next.js, and TypeScript.\nOwn complex user-facing product flows in the Toptal Resume application.\nBuild performant, accessible, responsive UI components with strong attention to usability and polish.\nOptimize front-end performance, including rendering behavior, loading experience, bundle size, and Core Web Vitals.\nWork with modern CSS patterns; Tailwind CSS experience is strongly preferred.\nBuild and evolve reusable front-end patterns, component structures, and UI foundations.\nIntegrate front-end features with backend APIs and collaborate on API contracts.\nProvide occasional support in Node.js / Next.js backend areas when needed, while keeping front-end excellence as the core focus.\nReview code and give practical, high-signal feedback to other engineers.\nUse AI development tools daily to increase delivery speed, improve code quality, and explore implementation options.\nCollaborate closely with product, design, backend, and engineering leadership.\nWork independently, communicate progress clearly, and take accountability for delivery.\nRequired Experience\nSenior or Principal-level front-end engineering experience, with a strong delivery track record.\nDeep production experience with React, Next.js, and TypeScript.\nStrong CSS fundamentals; experience with Tailwind CSS or similar modern styling approaches.\nProven ability to build polished, responsive, accessible user interfaces.\nStrong understanding of front-end performance optimization and Core Web Vitals.\nExperience building consistent, reusable UI components and front-end patterns.\nStrong client-side state management experience in complex interactive applications.\nSolid understanding of REST/API integration and front-end/backend contracts.\nSome ability to work with Node.js or Next.js backend code when necessary.\nStrong code review skills and ability to distinguish maintainable, scalable front-end code from brittle implementation.\nAbility to make and own technical decisions, not just execute tickets.\nFast, independent, methodical working style with strong written and verbal English communication.\nDaily use of AI development tools such as Claude Code or similar tools.\nNice to Have\nExperience with complex form-heavy or document-oriented products.\nExperience with Rails-backed applications or Rails/Next.js architectures.\nExperience with Turbo monorepos.\nExperience with observability and front-end monitoring tools such as Sentry, DataDog, or similar.\nEngagement Highlights\nWork on an AI-powered career services platform with real users and direct business impact.\nJoin a small, high-velocity team where strong individual contributors can shape the product.\nFront-end quality matters: performance, accessibility, polish, and delivery speed are all important.\nAI-first engineering culture: the team expects engineers to actively use AI tools to improve development speed and quality.\nModern stack: Next.js 15, TypeScript, Rails 7.1, Turbo monorepo, and well-structured product/domain boundaries.\nOpportunity to own meaningful product surfaces rather than only implementing isolated tickets.\nDirect collaboration with product, design, backend, and business stakeholders.\nStartup-like execution environment inside a larger company.\n","hostedUrl":"https://jobs.lever.co/toptal/39bdddc0-28d2-48cd-a572-e42aafc49612","applyUrl":"https://jobs.lever.co/toptal/39bdddc0-28d2-48cd-a572-e42aafc49612/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-time","department":"New Business","location":"Europe, South America","team":"New Business","allLocations":["Europe, South America"]},"createdAt":1735305078494,"descriptionPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary:\nRuby on Rails powers a lot of our infrastructure, and we’re always looking for smart Ruby developers to help us reach the next level!\nAs a member of our Engineering team at Toptal, you will help with the introduction and adoption of new technologies, as defined by our architects. We research, implement, test, and help other teams integrate new tools. Most of our work is in Ruby, but we are not limited to it; we also work with Kafka, and we are into Docker, Kubernetes, and others.\nWe are a product team delivering value to the end-users, working closely with the business. You will have the opportunity to develop new features and improve the quality of the existing codebase. We develop and maintain features used by our staff members as well as by our clients. We own several services using technology like GraphQL, Kafka, ML models, and OpenAI.\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.\nResponsibilities:\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\nWrite elegant, efficient, and testable Ruby code that is easy to maintain and debug.\nCover code with tests and perform manual testing of features, while reviewing the work of colleagues.\nWork on the infrastructure part of the project, collaborating with Infrastructure Engineers.\nAs a true teammate, continuously improve the team’s processes, brainstorm ideas, communicate statuses, and progress.\nMentor team members, provide feedback, and continuously improve as a professional.\nLearn new concepts and technologies.\nDesign, develop, document, analyze, create, test or modify computer or cloud based systems or programs.\nIn the first week, expect to:\nJoin our team, where you will be introduced to Toptal’s practices and processes.\nStart participating in company-wide training sessions.\nSet up your local environment and get familiar with our tech stack.\nCreate your first pull request.\nIn the first month, expect to:\nFamiliarize yourself with the team’s business domain.\nContribute to our product development.\nDevelop a deeper understanding of our technologies, processes, and product pipeline.\nIn the first three months, expect to:\nActively supply software planning, development, and maintenance.\nSuggest and implement improvements to Toptal’s processes and codebase, while exercising discretion and independent judgment.\nIn the first six months, expect to:\nLead technical initiatives in our team.\nDrive improvements to the codebase and processes.\nIn the first year, expect to:\nHave a detailed understanding of Toptal’s technical stack, collaboration rituals, processes, and performance.\nMentor Toptal’s new team members.\nQualifications and Job Requirements:\n5+ years of web development experience with Ruby/Rails.\n5 years of experience with SQL databases.\nStrong knowledge of object-oriented programming, automated software testing, development, and testing essential methodologies.\nKnowledge of GraphQL and Kafka is preferred but not required.\nAbility to consider multiple quality dimensions like user impact, failure tolerance, code maintenance, implementation time, security breaches, and performance.\nBe genuinely interested in technology and love to try new things.\nTackle complex problems by considering multiple solutions, weighing them, and deciding on the best course of action.\nMust have outstanding written and verbal communication skills.\nThrive on providing and receiving transparent but always constructive feedback.\nAbility to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\n","description":"\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
Ruby on Rails powers a lot of our infrastructure, and we’re always looking for smart Ruby developers to help us reach the next level!
\n
As a member of our Engineering team at Toptal, you will help with the introduction and adoption of new technologies, as defined by our architects. We research, implement, test, and help other teams integrate new tools. Most of our work is in Ruby, but we are not limited to it; we also work with Kafka, and we are into Docker, Kubernetes, and others.
\n
We are a product team delivering value to the end-users, working closely with the business. You will have the opportunity to develop new features and improve the quality of the existing codebase. We develop and maintain features used by our staff members as well as by our clients. We own several services using technology like GraphQL, Kafka, ML models, and OpenAI.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Write elegant, efficient, and testable Ruby code that is easy to maintain and debug.
\n- Cover code with tests and perform manual testing of features, while reviewing the work of colleagues.
\n- Work on the infrastructure part of the project, collaborating with Infrastructure Engineers.
\n- As a true teammate, continuously improve the team’s processes, brainstorm ideas, communicate statuses, and progress.
\n- Mentor team members, provide feedback, and continuously improve as a professional.
\n- Learn new concepts and technologies.
\n- Design, develop, document, analyze, create, test or modify computer or cloud based systems or programs.
\n
\n
In the first week, expect to:
\n
\n- Join our team, where you will be introduced to Toptal’s practices and processes.
\n- Start participating in company-wide training sessions.
\n- Set up your local environment and get familiar with our tech stack.
\n- Create your first pull request.
\n
\n
In the first month, expect to:
\n
\n- Familiarize yourself with the team’s business domain.
\n- Contribute to our product development.
\n- Develop a deeper understanding of our technologies, processes, and product pipeline.
\n
\n
In the first three months, expect to:
\n
\n- Actively supply software planning, development, and maintenance.
\n- Suggest and implement improvements to Toptal’s processes and codebase, while exercising discretion and independent judgment.
\n
\n
In the first six months, expect to:
\n
\n- Lead technical initiatives in our team.
\n- Drive improvements to the codebase and processes.
\n
\n
In the first year, expect to:
\n
\n- Have a detailed understanding of Toptal’s technical stack, collaboration rituals, processes, and performance.
\n- Mentor Toptal’s new team members.
\n
\n
Qualifications and Job Requirements:
\n
\n- 5+ years of web development experience with Ruby/Rails.
\n- 5 years of experience with SQL databases.
\n- Strong knowledge of object-oriented programming, automated software testing, development, and testing essential methodologies.
\n- Knowledge of GraphQL and Kafka is preferred but not required.
\n- Ability to consider multiple quality dimensions like user impact, failure tolerance, code maintenance, implementation time, security breaches, and performance.
\n- Be genuinely interested in technology and love to try new things.
\n- Tackle complex problems by considering multiple solutions, weighing them, and deciding on the best course of action.
\n- Must have outstanding written and verbal communication skills.
\n- Thrive on providing and receiving transparent but always constructive feedback.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
Ruby on Rails powers a lot of our infrastructure, and we’re always looking for smart Ruby developers to help us reach the next level!
\n
As a member of our Engineering team at Toptal, you will help with the introduction and adoption of new technologies, as defined by our architects. We research, implement, test, and help other teams integrate new tools. Most of our work is in Ruby, but we are not limited to it; we also work with Kafka, and we are into Docker, Kubernetes, and others.
\n
We are a product team delivering value to the end-users, working closely with the business. You will have the opportunity to develop new features and improve the quality of the existing codebase. We develop and maintain features used by our staff members as well as by our clients. We own several services using technology like GraphQL, Kafka, ML models, and OpenAI.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Write elegant, efficient, and testable Ruby code that is easy to maintain and debug.
\n- Cover code with tests and perform manual testing of features, while reviewing the work of colleagues.
\n- Work on the infrastructure part of the project, collaborating with Infrastructure Engineers.
\n- As a true teammate, continuously improve the team’s processes, brainstorm ideas, communicate statuses, and progress.
\n- Mentor team members, provide feedback, and continuously improve as a professional.
\n- Learn new concepts and technologies.
\n- Design, develop, document, analyze, create, test or modify computer or cloud based systems or programs.
\n
\n
In the first week, expect to:
\n
\n- Join our team, where you will be introduced to Toptal’s practices and processes.
\n- Start participating in company-wide training sessions.
\n- Set up your local environment and get familiar with our tech stack.
\n- Create your first pull request.
\n
\n
In the first month, expect to:
\n
\n- Familiarize yourself with the team’s business domain.
\n- Contribute to our product development.
\n- Develop a deeper understanding of our technologies, processes, and product pipeline.
\n
\n
In the first three months, expect to:
\n
\n- Actively supply software planning, development, and maintenance.
\n- Suggest and implement improvements to Toptal’s processes and codebase, while exercising discretion and independent judgment.
\n
\n
In the first six months, expect to:
\n
\n- Lead technical initiatives in our team.
\n- Drive improvements to the codebase and processes.
\n
\n
In the first year, expect to:
\n
\n- Have a detailed understanding of Toptal’s technical stack, collaboration rituals, processes, and performance.
\n- Mentor Toptal’s new team members.
\n
\n
Qualifications and Job Requirements:
\n
\n- 5+ years of web development experience with Ruby/Rails.
\n- 5 years of experience with SQL databases.
\n- Strong knowledge of object-oriented programming, automated software testing, development, and testing essential methodologies.
\n- Knowledge of GraphQL and Kafka is preferred but not required.
\n- Ability to consider multiple quality dimensions like user impact, failure tolerance, code maintenance, implementation time, security breaches, and performance.
\n- Be genuinely interested in technology and love to try new things.
\n- Tackle complex problems by considering multiple solutions, weighing them, and deciding on the best course of action.
\n- Must have outstanding written and verbal communication skills.
\n- Thrive on providing and receiving transparent but always constructive feedback.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary
\n
We are looking for a Back-end Architect and Tech Lead to help drive the launch of a new, high-impact business line at Toptal. In this pivotal role, you’ll own the technical vision and turn napkin sketches into a resilient, scalable platform. This is a greenfield opportunity where you’ll shape architecture, guide early technical decisions, and work to bring an ambitious product to life - all while directly contributing to Toptal’s growth and innovation roadmap. The decisions you make in the first 12 months will define the platform’s DNA, its velocity, and its capacity to serve thousands of customers. If you’re excited to architect from a blank slate, move fast, and build a category-defining product, we’d love to meet you.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Set the end-to-end architecture: data storage, task orchestration, model-in-the-loop pipelines, multi-tenant, and observability.
\n- Drive every “build vs. buy” decision and seed the initial tech stack (cloud, languages, frameworks, infra-as-code).
\n- Prototype core services quickly
\n- Participate in the recruiting process, mentor, and unblock a small team of back-end, full-stack, and front-end engineers as the company scales.
\n- Partner with the Product Lead to translate fuzzy customer needs into clear, actionable technical requirements.
\n- Establish engineering culture, coding standards, and CI/CD from day one.
\n- Represent the technology narrative with stakeholders, design partners, and early enterprise customers.
\n
\n
In the first week, expect to:
\n
\n- Join our team, where you will be introduced to Toptal’s practices and processes.
\n- Start participating in company-wide training sessions.
\n- Get familiar with our product vision
\n- Set up your local environment and get familiar with our tech stack.
\n
\n
In the first month, expect to:
\n
\n- Understand what has been built so far
\n- Identify bottlenecks and areas for improvement
\n- Contribute to architectural design and decision-making
\n
\n
In the first three months, expect to:
\n
\n- Lead technical initiatives in our team
\n- Work on long-term roadmap and scalability
\n- Suggest and implement improvements to Toptal’s processes and codebase, while exercising discretion and independent judgment.
\n
\n
In the first six months, expect to:
\n
\n- Stay up to date with technology advancements and ensure our technology stack is optimized for strategic growth and the competitive advantage of Toptal.
\n- Balance the technical roadmap to account for both existing technical debt and long-term strategy for sustainable growth.
\n- Mentor Toptal’s new team members.
\n
\n
In the first year, expect to:
\n
\n- Work on scaling the data-labeling engine
\n- Build a roadmap to achieve compliance
\n
\n
Qualifications and Job Requirements:
\n
\n- 10+ years designing and shipping distributed systems at scale
\n- Outstanding written and verbal communication skills. Great executive presence, and ability to partner and support with executives.
\n- Fluency with a major cloud (e.g., GCP or AWS) plus a modern tech stack (Ruby/Rails, Python, Rust, Golang, Java etc.)
\n- Deep track record architecting large-scale, multi-tenant applications and platforms
\n- Experience hiring, mentoring, and growing a small team of back-end, full-stack, and front-end engineers.
\n- Hands-on experience building zero-to-one products and navigating rapid iteration under ambiguity.
\n- Comfort pitching architecture to both engineers and non-technical stakeholders—and rolling up sleeves to write production code.
\n- A collaborative, founder-level mindset: bias to action, ownership over outcomes, and passion for elegant, pragmatic solutions.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary
\n
We are looking for a Back-end Architect and Tech Lead to help drive the launch of a new, high-impact business line at Toptal. In this pivotal role, you’ll own the technical vision and turn napkin sketches into a resilient, scalable platform. This is a greenfield opportunity where you’ll shape architecture, guide early technical decisions, and work to bring an ambitious product to life - all while directly contributing to Toptal’s growth and innovation roadmap. The decisions you make in the first 12 months will define the platform’s DNA, its velocity, and its capacity to serve thousands of customers. If you’re excited to architect from a blank slate, move fast, and build a category-defining product, we’d love to meet you.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Set the end-to-end architecture: data storage, task orchestration, model-in-the-loop pipelines, multi-tenant, and observability.
\n- Drive every “build vs. buy” decision and seed the initial tech stack (cloud, languages, frameworks, infra-as-code).
\n- Prototype core services quickly
\n- Participate in the recruiting process, mentor, and unblock a small team of back-end, full-stack, and front-end engineers as the company scales.
\n- Partner with the Product Lead to translate fuzzy customer needs into clear, actionable technical requirements.
\n- Establish engineering culture, coding standards, and CI/CD from day one.
\n- Represent the technology narrative with stakeholders, design partners, and early enterprise customers.
\n
\n
In the first week, expect to:
\n
\n- Join our team, where you will be introduced to Toptal’s practices and processes.
\n- Start participating in company-wide training sessions.
\n- Get familiar with our product vision
\n- Set up your local environment and get familiar with our tech stack.
\n
\n
In the first month, expect to:
\n
\n- Understand what has been built so far
\n- Identify bottlenecks and areas for improvement
\n- Contribute to architectural design and decision-making
\n
\n
In the first three months, expect to:
\n
\n- Lead technical initiatives in our team
\n- Work on long-term roadmap and scalability
\n- Suggest and implement improvements to Toptal’s processes and codebase, while exercising discretion and independent judgment.
\n
\n
In the first six months, expect to:
\n
\n- Stay up to date with technology advancements and ensure our technology stack is optimized for strategic growth and the competitive advantage of Toptal.
\n- Balance the technical roadmap to account for both existing technical debt and long-term strategy for sustainable growth.
\n- Mentor Toptal’s new team members.
\n
\n
In the first year, expect to:
\n
\n- Work on scaling the data-labeling engine
\n- Build a roadmap to achieve compliance
\n
\n
Qualifications and Job Requirements:
\n
\n- 10+ years designing and shipping distributed systems at scale
\n- Outstanding written and verbal communication skills. Great executive presence, and ability to partner and support with executives.
\n- Fluency with a major cloud (e.g., GCP or AWS) plus a modern tech stack (Ruby/Rails, Python, Rust, Golang, Java etc.)
\n- Deep track record architecting large-scale, multi-tenant applications and platforms
\n- Experience hiring, mentoring, and growing a small team of back-end, full-stack, and front-end engineers.
\n- Hands-on experience building zero-to-one products and navigating rapid iteration under ambiguity.
\n- Comfort pitching architecture to both engineers and non-technical stakeholders—and rolling up sleeves to write production code.
\n- A collaborative, founder-level mindset: bias to action, ownership over outcomes, and passion for elegant, pragmatic solutions.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
We are a managed service provider (MSP) at the forefront of AI-driven IT service transformation. As our Vice President of AI Services, you will be the executive owner of how we design, deliver, and scale AI-powered IT Service Management (ITSM) solutions for our clients. This is a client-facing leadership role that sits at the intersection of artificial intelligence, ITIL best practices, and ServiceNow — and is central to our growth strategy.
\n
This role carries P&L accountability for the AI Services practice. You will build and lead our AI Services practice, partnering directly with client executives to understand their ITSM challenges and translating those needs into repeatable, high-impact AI-enabled service offerings. You will also work internally to develop the methodologies, tooling, and talent that allow our delivery teams to execute at scale.
\n
This is a remote position. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
AI Services Practice Leadership.
\n
\n- Own the vision, strategy, and P&L for the AI Services practice, establishing it as a differentiated, revenue-generating offering within our MSP portfolio.
\n- Develop repeatable service offerings and delivery frameworks that apply AI to ITIL processes — including Incident Management, Problem Management, Change Enablement, Service Request, and Knowledge Management — across a diverse client base.
\n- Define pricing models, packaging, and go-to-market strategy for AI-enabled ITSM services in collaboration with Sales and Marketing.
\n- Build internal IP: playbooks, accelerators, and pre-configured AI assets on ServiceNow that reduce time-to-value for clients.
\n
\n
Client Engagement & Advisory.
\n
\n- Serve as the executive-level AI advisor to key clients, engaging C-suite and IT leadership stakeholders to assess maturity, identify opportunities, and co-create AI-driven ITSM roadmaps.
\n- Lead discovery workshops and maturity assessments to baseline clients’ current ITSM and AI capabilities.
\n- Present business cases and ROI models for AI investments to client executives, translating technical capabilities into tangible outcomes (e.g., MTTR reduction, ticket deflection rates, cost avoidance).
\n- Maintain trusted advisor relationships across a portfolio of accounts, ensuring client satisfaction and identifying expansion opportunities.
\n
\n
ServiceNow AI Delivery.
\n
\n- Oversee the architecture and delivery of ServiceNow AI solutions for clients: Now Assist, Virtual Agent, Predictive Intelligence, ITOM AIOps, NLU, and generative AI integrations. Govern integrations between ServiceNow and external AI platforms (e.g., Azure OpenAI, AWS Bedrock, Anthropic) to extend client capabilities.
\n- Establish delivery standards and quality assurance processes to ensure consistent, best-practice implementation across all client engagements.
\n- Drive adoption of AI-powered ServiceNow features that measurably reduce client operational burden and improve end-user experience.
\n
\n
ITIL & Process Excellence.
\n
\n- Apply deep ITIL v4 expertise to ensure AI augments and elevates client service management processes rather than introducing risk or technical debt.
\n- Champion a shift-left philosophy through AI-driven self-service, knowledge deflection, and automated resolution for clients.
\n- Establish governance and measurement frameworks (KPIs, SLAs, OLAs) for AI-enhanced ITSM processes delivered to clients.
\n
\n
Team Building & Talent Development.
\n
\n- Recruit, develop, and lead a high-performing team of AI architects, ServiceNow practitioners, and ITSM consultants.
\n- Establish career paths and capability-building programs to grow AI and ITSM expertise across the broader services organization.
\n- Foster a culture of innovation and continuous improvement, encouraging the team to test and adopt emerging AI capabilities.
\n- Lead by example for your team and exercise discretion and independent judgment.
\n
\n
Partnerships & Ecosystem.
\n
\n- Manage and deepen the company’s relationship with ServiceNow as a partner, including ISV/reseller programs and co-sell opportunities.
\n- Evaluate and manage relationships with complementary AI and AIOps vendors to enrich the client solutions portfolio.
\n- Represent the company at industry events, conferences, and ServiceNow communities as a thought leader in AI-powered ITSM.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal; meet your colleagues.
\n- Learn about Toptal’s history, culture, and vision, with a focus on the state of our industry, the Future of Work, and the core messages important to Toptal.
\n- Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.
\n
\n
In the first month, expect to:
\n
\n- Deepen your understanding of the current client portfolio and internal capabilities.
\n- Establish relationships with key clients and the ServiceNow partner team.
\n
\n
In the first three months, expect to:
\n
\n- Define the AI Services practice roadmap and initial service offerings.
\n- Identify, scope, and land your first client AI-ITSM engagement.
\n
\n
In the first six months, expect to:
\n
\n- Finalize the repeatable delivery playbooks.
\n- Measurable client outcomes (ticket deflection, MTTR improvement) will be documented and used in new business development.
\n
\n
In the first year, expect to:
\n
\n- Grow and operate a profitable AI Services practice.
\n- Continue to grow the revenue line.
\n- Ensure the practice is recognized externally as a differentiator in the company’s MSP positioning.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 10+ years of IT services experience, with at least 5 years in a senior leadership role within a managed service provider, systems integrator, or IT consulting firm.
\n- Proven track record of building or scaling an ITSM or AI-focused practice within an MSP or professional services organization.
\n- Hands-on expertise with ServiceNow — ITSM Pro, ITOM, Virtual Agent, or Now Assist — at an architect or delivery leadership level.
\n- Deep, applied knowledge of ITIL v4 frameworks; ITIL Managing Professional or Strategic Leader certification strongly preferred.
\n- Demonstrated experience applying AI, automation, or ML within ITSM or IT Operations environments for enterprise clients.
\n- Experience engaging and influencing C-suite stakeholders, including presenting investment cases and managing executive relationships.
\n- P&L management experience with accountability for practice revenue, margin, and utilization targets.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Preferred Qualifications:
\n
\n- ServiceNow Certified Implementation Specialist (CIS-ITSM) or higher-level ServiceNow partner certification.
\n- Familiarity with LLMs, generative AI APIs (OpenAI, Azure OpenAI, Anthropic), and prompt engineering in enterprise contexts.
\n- Experience with AIOps platforms (Moogsoft, BigPanda, Dynatrace) and their integration with ServiceNow.
\n- Background in solution architecture for multi-tenant or multi-client MSP environments.
\n- MBA or advanced degree in Computer Science, Information Systems, or a related field.
\n- Active presence in the ServiceNow partner ecosystem or ITSM industry community.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
We are a managed service provider (MSP) at the forefront of AI-driven IT service transformation. As our Vice President of AI Services, you will be the executive owner of how we design, deliver, and scale AI-powered IT Service Management (ITSM) solutions for our clients. This is a client-facing leadership role that sits at the intersection of artificial intelligence, ITIL best practices, and ServiceNow — and is central to our growth strategy.
\n
This role carries P&L accountability for the AI Services practice. You will build and lead our AI Services practice, partnering directly with client executives to understand their ITSM challenges and translating those needs into repeatable, high-impact AI-enabled service offerings. You will also work internally to develop the methodologies, tooling, and talent that allow our delivery teams to execute at scale.
\n
This is a remote position. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
AI Services Practice Leadership.
\n
\n- Own the vision, strategy, and P&L for the AI Services practice, establishing it as a differentiated, revenue-generating offering within our MSP portfolio.
\n- Develop repeatable service offerings and delivery frameworks that apply AI to ITIL processes — including Incident Management, Problem Management, Change Enablement, Service Request, and Knowledge Management — across a diverse client base.
\n- Define pricing models, packaging, and go-to-market strategy for AI-enabled ITSM services in collaboration with Sales and Marketing.
\n- Build internal IP: playbooks, accelerators, and pre-configured AI assets on ServiceNow that reduce time-to-value for clients.
\n
\n
Client Engagement & Advisory.
\n
\n- Serve as the executive-level AI advisor to key clients, engaging C-suite and IT leadership stakeholders to assess maturity, identify opportunities, and co-create AI-driven ITSM roadmaps.
\n- Lead discovery workshops and maturity assessments to baseline clients’ current ITSM and AI capabilities.
\n- Present business cases and ROI models for AI investments to client executives, translating technical capabilities into tangible outcomes (e.g., MTTR reduction, ticket deflection rates, cost avoidance).
\n- Maintain trusted advisor relationships across a portfolio of accounts, ensuring client satisfaction and identifying expansion opportunities.
\n
\n
ServiceNow AI Delivery.
\n
\n- Oversee the architecture and delivery of ServiceNow AI solutions for clients: Now Assist, Virtual Agent, Predictive Intelligence, ITOM AIOps, NLU, and generative AI integrations. Govern integrations between ServiceNow and external AI platforms (e.g., Azure OpenAI, AWS Bedrock, Anthropic) to extend client capabilities.
\n- Establish delivery standards and quality assurance processes to ensure consistent, best-practice implementation across all client engagements.
\n- Drive adoption of AI-powered ServiceNow features that measurably reduce client operational burden and improve end-user experience.
\n
\n
ITIL & Process Excellence.
\n
\n- Apply deep ITIL v4 expertise to ensure AI augments and elevates client service management processes rather than introducing risk or technical debt.
\n- Champion a shift-left philosophy through AI-driven self-service, knowledge deflection, and automated resolution for clients.
\n- Establish governance and measurement frameworks (KPIs, SLAs, OLAs) for AI-enhanced ITSM processes delivered to clients.
\n
\n
Team Building & Talent Development.
\n
\n- Recruit, develop, and lead a high-performing team of AI architects, ServiceNow practitioners, and ITSM consultants.
\n- Establish career paths and capability-building programs to grow AI and ITSM expertise across the broader services organization.
\n- Foster a culture of innovation and continuous improvement, encouraging the team to test and adopt emerging AI capabilities.
\n- Lead by example for your team and exercise discretion and independent judgment.
\n
\n
Partnerships & Ecosystem.
\n
\n- Manage and deepen the company’s relationship with ServiceNow as a partner, including ISV/reseller programs and co-sell opportunities.
\n- Evaluate and manage relationships with complementary AI and AIOps vendors to enrich the client solutions portfolio.
\n- Represent the company at industry events, conferences, and ServiceNow communities as a thought leader in AI-powered ITSM.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal; meet your colleagues.
\n- Learn about Toptal’s history, culture, and vision, with a focus on the state of our industry, the Future of Work, and the core messages important to Toptal.
\n- Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.
\n
\n
In the first month, expect to:
\n
\n- Deepen your understanding of the current client portfolio and internal capabilities.
\n- Establish relationships with key clients and the ServiceNow partner team.
\n
\n
In the first three months, expect to:
\n
\n- Define the AI Services practice roadmap and initial service offerings.
\n- Identify, scope, and land your first client AI-ITSM engagement.
\n
\n
In the first six months, expect to:
\n
\n- Finalize the repeatable delivery playbooks.
\n- Measurable client outcomes (ticket deflection, MTTR improvement) will be documented and used in new business development.
\n
\n
In the first year, expect to:
\n
\n- Grow and operate a profitable AI Services practice.
\n- Continue to grow the revenue line.
\n- Ensure the practice is recognized externally as a differentiator in the company’s MSP positioning.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 10+ years of IT services experience, with at least 5 years in a senior leadership role within a managed service provider, systems integrator, or IT consulting firm.
\n- Proven track record of building or scaling an ITSM or AI-focused practice within an MSP or professional services organization.
\n- Hands-on expertise with ServiceNow — ITSM Pro, ITOM, Virtual Agent, or Now Assist — at an architect or delivery leadership level.
\n- Deep, applied knowledge of ITIL v4 frameworks; ITIL Managing Professional or Strategic Leader certification strongly preferred.
\n- Demonstrated experience applying AI, automation, or ML within ITSM or IT Operations environments for enterprise clients.
\n- Experience engaging and influencing C-suite stakeholders, including presenting investment cases and managing executive relationships.
\n- P&L management experience with accountability for practice revenue, margin, and utilization targets.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Preferred Qualifications:
\n
\n- ServiceNow Certified Implementation Specialist (CIS-ITSM) or higher-level ServiceNow partner certification.
\n- Familiarity with LLMs, generative AI APIs (OpenAI, Azure OpenAI, Anthropic), and prompt engineering in enterprise contexts.
\n- Experience with AIOps platforms (Moogsoft, BigPanda, Dynatrace) and their integration with ServiceNow.
\n- Background in solution architecture for multi-tenant or multi-client MSP environments.
\n- MBA or advanced degree in Computer Science, Information Systems, or a related field.
\n- Active presence in the ServiceNow partner ecosystem or ITSM industry community.
\n
\n
About Toptal
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\nJob Summary:
\nWe are a managed service provider (MSP) at the forefront of AI-driven IT service transformation. As our Vice President of AI Services, you will be the executive owner of how we design, deliver, and scale AI-powered ITSM solutions for our clients. This is a client-facing leadership role that sits at the intersection of artificial intelligence, ITIL best practices, and ServiceNow — and is central to our growth strategy.
\nYou will build and lead our AI Services practice, partnering directly with client executives to understand their ITSM challenges and translating those needs into repeatable, high-impact AI-enabled service offerings. You will also work internally to develop the methodologies, tooling, and talent that allow our delivery teams to execute at scale.
\nThis role reports directly to the CEO of Services and carries P&L accountability for the AI Services practice.
\nThis is a remote position. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\nResponsibilities:
\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\nAI Services Practice Leadership.
\n\n- Own the vision, strategy, and P&L for the AI Services practice, establishing it as a differentiated, revenue-generating offering within our MSP portfolio.
\n- Develop repeatable service offerings and delivery frameworks that apply AI to ITIL processes — including Incident Management, Problem Management, Change Enablement, Service Request, and Knowledge Management — across a diverse client base.
\n- Define pricing models, packaging, and go-to-market strategy for AI-enabled ITSM services in collaboration with Sales and Marketing.
\n- Build internal IP: playbooks, accelerators, and pre-configured AI assets on ServiceNow that reduce time-to-value for clients.
\n
\nClient Engagement & Advisory.
\n\n- Serve as the executive-level AI advisor to key clients, engaging C-suite and IT leadership stakeholders to assess maturity, identify opportunities, and co-create AI-driven ITSM roadmaps.
\n- Lead discovery workshops and maturity assessments to baseline clients’ current ITSM and AI capabilities.
\n- Present business cases and ROI models for AI investments to client executives, translating technical capabilities into tangible outcomes (e.g., MTTR reduction, ticket deflection rates, cost avoidance).
\n- Maintain trusted advisor relationships across a portfolio of accounts, ensuring client satisfaction and identifying expansion opportunities.
\n
\nServiceNow AI Delivery.
\n\n- Oversee the architecture and delivery of ServiceNow AI solutions for clients: Now Assist, Virtual Agent, Predictive Intelligence, ITOM AIOps, NLU, and generative AI integrations. Govern integrations between ServiceNow and external AI platforms (e.g., Azure OpenAI, AWS Bedrock, Anthropic) to extend client capabilities.
\n- Establish delivery standards and quality assurance processes to ensure consistent, best-practice implementation across all client engagements.
\n- Drive adoption of AI-powered ServiceNow features that measurably reduce client operational burden and improve end-user experience.
\n
\nITIL & Process Excellence.
\n\n- Apply deep ITIL v4 expertise to ensure AI augments and elevates client service management processes rather than introducing risk or technical debt.
\n- Champion a shift-left philosophy through AI-driven self-service, knowledge deflection, and automated resolution for clients.
\n- Establish governance and measurement frameworks (KPIs, SLAs, OLAs) for AI-enhanced ITSM processes delivered to clients.
\n
\nTeam Building & Talent Development.
\n\n- Recruit, develop, and lead a high-performing team of AI architects, ServiceNow practitioners, and ITSM consultants.
\n- Establish career paths and capability-building programs to grow AI and ITSM expertise across the broader services organization.
\n- Foster a culture of innovation and continuous improvement, encouraging the team to test and adopt emerging AI capabilities.
\n- Lead by example for your team and exercise discretion and independent judgment.
\n
\nPartnerships & Ecosystem.
\n\n- Manage and deepen the company’s relationship with ServiceNow as a partner, including ISV/reseller programs and co-sell opportunities.
\n- Evaluate and manage relationships with complementary AI and AIOps vendors to enrich the client solutions portfolio.
\n- Represent the company at industry events, conferences, and ServiceNow communities as a thought leader in AI-powered ITSM.
\n
\nIn the first week, expect to:
\n\n- Onboard and integrate into Toptal; meet your colleagues.
\n- Learn about Toptal’s history, culture, and vision, with a focus on the state of our industry, the Future of Work, and the core messages important to Toptal.
\n- Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.
\n
\nIn the first month, expect to:
\n\n- Deepen your understanding of the current client portfolio and internal capabilities.
\n- Establish relationships with key clients and the ServiceNow partner team.
\n
\nIn the first three months, expect to:
\n\n- Define the AI Services practice roadmap and initial service offerings.
\n- Identify, scope, and land your first client AI-ITSM engagement.
\n
\nIn the first six months, expect to:
\n\n- Finalize the repeatable delivery playbooks.
\n- Measurable client outcomes (ticket deflection, MTTR improvement) will be documented and used in new business development.
\n
\nIn the first year, expect to:
\n\n- Grow and operate a profitable AI Services practice.
\n- Continue to grow the revenue line.
\n- Ensure the practice is recognized externally as a differentiator in the company’s MSP positioning.
\n
\nQualifications and Job Requirements:
\n\n- Bachelor’s degree is required.
\n- 10+ years of IT services experience, with at least 5 years in a senior leadership role within a managed service provider, systems integrator, or IT consulting firm.
\n- Proven track record of building or scaling an ITSM or AI-focused practice within an MSP or professional services organization.
\n- Hands-on expertise with ServiceNow — ITSM Pro, ITOM, Virtual Agent, or Now Assist — at an architect or delivery leadership level.
\n- Deep, applied knowledge of ITIL v4 frameworks; ITIL Managing Professional or Strategic Leader certification strongly preferred.
\n- Demonstrated experience applying AI, automation, or ML within ITSM or IT Operations environments for enterprise clients.
\n- Experience engaging and influencing C-suite stakeholders, including presenting investment cases and managing executive relationships.
\n- P&L management experience with accountability for practice revenue, margin, and utilization targets.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\nPreferred Qualifications.
\n\n- ServiceNow Certified Implementation Specialist (CIS-ITSM) or higher-level ServiceNow partner certification.
\n- Familiarity with LLMs, generative AI APIs (OpenAI, Azure OpenAI, Anthropic), and prompt engineering in enterprise contexts.
\n- Experience with AIOps platforms (Moogsoft, BigPanda, Dynatrace) and their integration with ServiceNow.
\n- Background in solution architecture for multi-tenant or multi-client MSP environments.
\n- MBA or advanced degree in Computer Science, Information Systems, or a related field.
\n- Active presence in the ServiceNow partner ecosystem or ITSM industry community.
\n
\nEssential Job Functions
\n\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\nUS FLSA Classification: Full-Time/Exempt
\nThis position receives a base salary and is eligible to earn both a quarterly discretionary bonus based on the achievement of assigned objectives and monthly commissions based on revenue generated from engagements sold. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\nApplications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
","id":"bcffcabc-df98-408a-976e-b16cb02631f2","lists":[],"text":"VP, AI Services - US-Based","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"About Toptal
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\nJob Summary:
\nWe are a managed service provider (MSP) at the forefront of AI-driven IT service transformation. As our Vice President of AI Services, you will be the executive owner of how we design, deliver, and scale AI-powered ITSM solutions for our clients. This is a client-facing leadership role that sits at the intersection of artificial intelligence, ITIL best practices, and ServiceNow — and is central to our growth strategy.
\nYou will build and lead our AI Services practice, partnering directly with client executives to understand their ITSM challenges and translating those needs into repeatable, high-impact AI-enabled service offerings. You will also work internally to develop the methodologies, tooling, and talent that allow our delivery teams to execute at scale.
\nThis role reports directly to the CEO of Services and carries P&L accountability for the AI Services practice.
\nThis is a remote position. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\nResponsibilities:
\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\nAI Services Practice Leadership.
\n\n- Own the vision, strategy, and P&L for the AI Services practice, establishing it as a differentiated, revenue-generating offering within our MSP portfolio.
\n- Develop repeatable service offerings and delivery frameworks that apply AI to ITIL processes — including Incident Management, Problem Management, Change Enablement, Service Request, and Knowledge Management — across a diverse client base.
\n- Define pricing models, packaging, and go-to-market strategy for AI-enabled ITSM services in collaboration with Sales and Marketing.
\n- Build internal IP: playbooks, accelerators, and pre-configured AI assets on ServiceNow that reduce time-to-value for clients.
\n
\nClient Engagement & Advisory.
\n\n- Serve as the executive-level AI advisor to key clients, engaging C-suite and IT leadership stakeholders to assess maturity, identify opportunities, and co-create AI-driven ITSM roadmaps.
\n- Lead discovery workshops and maturity assessments to baseline clients’ current ITSM and AI capabilities.
\n- Present business cases and ROI models for AI investments to client executives, translating technical capabilities into tangible outcomes (e.g., MTTR reduction, ticket deflection rates, cost avoidance).
\n- Maintain trusted advisor relationships across a portfolio of accounts, ensuring client satisfaction and identifying expansion opportunities.
\n
\nServiceNow AI Delivery.
\n\n- Oversee the architecture and delivery of ServiceNow AI solutions for clients: Now Assist, Virtual Agent, Predictive Intelligence, ITOM AIOps, NLU, and generative AI integrations. Govern integrations between ServiceNow and external AI platforms (e.g., Azure OpenAI, AWS Bedrock, Anthropic) to extend client capabilities.
\n- Establish delivery standards and quality assurance processes to ensure consistent, best-practice implementation across all client engagements.
\n- Drive adoption of AI-powered ServiceNow features that measurably reduce client operational burden and improve end-user experience.
\n
\nITIL & Process Excellence.
\n\n- Apply deep ITIL v4 expertise to ensure AI augments and elevates client service management processes rather than introducing risk or technical debt.
\n- Champion a shift-left philosophy through AI-driven self-service, knowledge deflection, and automated resolution for clients.
\n- Establish governance and measurement frameworks (KPIs, SLAs, OLAs) for AI-enhanced ITSM processes delivered to clients.
\n
\nTeam Building & Talent Development.
\n\n- Recruit, develop, and lead a high-performing team of AI architects, ServiceNow practitioners, and ITSM consultants.
\n- Establish career paths and capability-building programs to grow AI and ITSM expertise across the broader services organization.
\n- Foster a culture of innovation and continuous improvement, encouraging the team to test and adopt emerging AI capabilities.
\n- Lead by example for your team and exercise discretion and independent judgment.
\n
\nPartnerships & Ecosystem.
\n\n- Manage and deepen the company’s relationship with ServiceNow as a partner, including ISV/reseller programs and co-sell opportunities.
\n- Evaluate and manage relationships with complementary AI and AIOps vendors to enrich the client solutions portfolio.
\n- Represent the company at industry events, conferences, and ServiceNow communities as a thought leader in AI-powered ITSM.
\n
\nIn the first week, expect to:
\n\n- Onboard and integrate into Toptal; meet your colleagues.
\n- Learn about Toptal’s history, culture, and vision, with a focus on the state of our industry, the Future of Work, and the core messages important to Toptal.
\n- Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.
\n
\nIn the first month, expect to:
\n\n- Deepen your understanding of the current client portfolio and internal capabilities.
\n- Establish relationships with key clients and the ServiceNow partner team.
\n
\nIn the first three months, expect to:
\n\n- Define the AI Services practice roadmap and initial service offerings.
\n- Identify, scope, and land your first client AI-ITSM engagement.
\n
\nIn the first six months, expect to:
\n\n- Finalize the repeatable delivery playbooks.
\n- Measurable client outcomes (ticket deflection, MTTR improvement) will be documented and used in new business development.
\n
\nIn the first year, expect to:
\n\n- Grow and operate a profitable AI Services practice.
\n- Continue to grow the revenue line.
\n- Ensure the practice is recognized externally as a differentiator in the company’s MSP positioning.
\n
\nQualifications and Job Requirements:
\n\n- Bachelor’s degree is required.
\n- 10+ years of IT services experience, with at least 5 years in a senior leadership role within a managed service provider, systems integrator, or IT consulting firm.
\n- Proven track record of building or scaling an ITSM or AI-focused practice within an MSP or professional services organization.
\n- Hands-on expertise with ServiceNow — ITSM Pro, ITOM, Virtual Agent, or Now Assist — at an architect or delivery leadership level.
\n- Deep, applied knowledge of ITIL v4 frameworks; ITIL Managing Professional or Strategic Leader certification strongly preferred.
\n- Demonstrated experience applying AI, automation, or ML within ITSM or IT Operations environments for enterprise clients.
\n- Experience engaging and influencing C-suite stakeholders, including presenting investment cases and managing executive relationships.
\n- P&L management experience with accountability for practice revenue, margin, and utilization targets.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\nPreferred Qualifications.
\n\n- ServiceNow Certified Implementation Specialist (CIS-ITSM) or higher-level ServiceNow partner certification.
\n- Familiarity with LLMs, generative AI APIs (OpenAI, Azure OpenAI, Anthropic), and prompt engineering in enterprise contexts.
\n- Experience with AIOps platforms (Moogsoft, BigPanda, Dynatrace) and their integration with ServiceNow.
\n- Background in solution architecture for multi-tenant or multi-client MSP environments.
\n- MBA or advanced degree in Computer Science, Information Systems, or a related field.
\n- Active presence in the ServiceNow partner ecosystem or ITSM industry community.
\n
\nEssential Job Functions
\n\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\nUS FLSA Classification: Full-Time/Exempt
\nThis position receives a base salary and is eligible to earn both a quarterly discretionary bonus based on the achievement of assigned objectives and monthly commissions based on revenue generated from engagements sold. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\nApplications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
","descriptionBodyPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary:\nWe are a managed service provider (MSP) at the forefront of AI-driven IT service transformation. As our Vice President of AI Services, you will be the executive owner of how we design, deliver, and scale AI-powered ITSM solutions for our clients. This is a client-facing leadership role that sits at the intersection of artificial intelligence, ITIL best practices, and ServiceNow — and is central to our growth strategy.\nYou will build and lead our AI Services practice, partnering directly with client executives to understand their ITSM challenges and translating those needs into repeatable, high-impact AI-enabled service offerings. You will also work internally to develop the methodologies, tooling, and talent that allow our delivery teams to execute at scale.\nThis role reports directly to the CEO of Services and carries P&L accountability for the AI Services practice.\nThis is a remote position. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.\nResponsibilities:\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\nAI Services Practice Leadership.\nOwn the vision, strategy, and P&L for the AI Services practice, establishing it as a differentiated, revenue-generating offering within our MSP portfolio.\nDevelop repeatable service offerings and delivery frameworks that apply AI to ITIL processes — including Incident Management, Problem Management, Change Enablement, Service Request, and Knowledge Management — across a diverse client base.\nDefine pricing models, packaging, and go-to-market strategy for AI-enabled ITSM services in collaboration with Sales and Marketing.\nBuild internal IP: playbooks, accelerators, and pre-configured AI assets on ServiceNow that reduce time-to-value for clients.\nClient Engagement & Advisory.\nServe as the executive-level AI advisor to key clients, engaging C-suite and IT leadership stakeholders to assess maturity, identify opportunities, and co-create AI-driven ITSM roadmaps.\nLead discovery workshops and maturity assessments to baseline clients’ current ITSM and AI capabilities.\nPresent business cases and ROI models for AI investments to client executives, translating technical capabilities into tangible outcomes (e.g., MTTR reduction, ticket deflection rates, cost avoidance).\nMaintain trusted advisor relationships across a portfolio of accounts, ensuring client satisfaction and identifying expansion opportunities.\nServiceNow AI Delivery.\nOversee the architecture and delivery of ServiceNow AI solutions for clients: Now Assist, Virtual Agent, Predictive Intelligence, ITOM AIOps, NLU, and generative AI integrations. Govern integrations between ServiceNow and external AI platforms (e.g., Azure OpenAI, AWS Bedrock, Anthropic) to extend client capabilities.\nEstablish delivery standards and quality assurance processes to ensure consistent, best-practice implementation across all client engagements.\nDrive adoption of AI-powered ServiceNow features that measurably reduce client operational burden and improve end-user experience.\nITIL & Process Excellence.\nApply deep ITIL v4 expertise to ensure AI augments and elevates client service management processes rather than introducing risk or technical debt.\nChampion a shift-left philosophy through AI-driven self-service, knowledge deflection, and automated resolution for clients.\nEstablish governance and measurement frameworks (KPIs, SLAs, OLAs) for AI-enhanced ITSM processes delivered to clients.\nTeam Building & Talent Development.\nRecruit, develop, and lead a high-performing team of AI architects, ServiceNow practitioners, and ITSM consultants.\nEstablish career paths and capability-building programs to grow AI and ITSM expertise across the broader services organization.\nFoster a culture of innovation and continuous improvement, encouraging the team to test and adopt emerging AI capabilities.\nLead by example for your team and exercise discretion and independent judgment.\nPartnerships & Ecosystem.\nManage and deepen the company’s relationship with ServiceNow as a partner, including ISV/reseller programs and co-sell opportunities.\nEvaluate and manage relationships with complementary AI and AIOps vendors to enrich the client solutions portfolio.\nRepresent the company at industry events, conferences, and ServiceNow communities as a thought leader in AI-powered ITSM.\nIn the first week, expect to:\nOnboard and integrate into Toptal; meet your colleagues.\nLearn about Toptal’s history, culture, and vision, with a focus on the state of our industry, the Future of Work, and the core messages important to Toptal.\nShadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.\nIn the first month, expect to:\nDeepen your understanding of the current client portfolio and internal capabilities.\nEstablish relationships with key clients and the ServiceNow partner team.\nIn the first three months, expect to:\nDefine the AI Services practice roadmap and initial service offerings.\nIdentify, scope, and land your first client AI-ITSM engagement.\nIn the first six months, expect to:\nFinalize the repeatable delivery playbooks.\nMeasurable client outcomes (ticket deflection, MTTR improvement) will be documented and used in new business development.\nIn the first year, expect to:\nGrow and operate a profitable AI Services practice.\nContinue to grow the revenue line.\nEnsure the practice is recognized externally as a differentiator in the company’s MSP positioning.\nQualifications and Job Requirements:\nBachelor’s degree is required.\n10+ years of IT services experience, with at least 5 years in a senior leadership role within a managed service provider, systems integrator, or IT consulting firm.\nProven track record of building or scaling an ITSM or AI-focused practice within an MSP or professional services organization.\nHands-on expertise with ServiceNow — ITSM Pro, ITOM, Virtual Agent, or Now Assist — at an architect or delivery leadership level.\nDeep, applied knowledge of ITIL v4 frameworks; ITIL Managing Professional or Strategic Leader certification strongly preferred.\nDemonstrated experience applying AI, automation, or ML within ITSM or IT Operations environments for enterprise clients.\nExperience engaging and influencing C-suite stakeholders, including presenting investment cases and managing executive relationships.\nP&L management experience with accountability for practice revenue, margin, and utilization targets.\nOutstanding written and verbal communication skills.\nAbility to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\nPreferred Qualifications.\nServiceNow Certified Implementation Specialist (CIS-ITSM) or higher-level ServiceNow partner certification.\nFamiliarity with LLMs, generative AI APIs (OpenAI, Azure OpenAI, Anthropic), and prompt engineering in enterprise contexts.\nExperience with AIOps platforms (Moogsoft, BigPanda, Dynatrace) and their integration with ServiceNow.\nBackground in solution architecture for multi-tenant or multi-client MSP environments.\nMBA or advanced degree in Computer Science, Information Systems, or a related field.\nActive presence in the ServiceNow partner ecosystem or ITSM industry community.\nEssential Job Functions\nRegularly and reliably attend scheduled virtual team meetings on camera.\nWork independently with minimal supervision.\nUse all required digital collaboration tools.\nPrioritize and self-manage workflows and deadlines.\nUS FLSA Classification: Full-Time/Exempt\nThis position receives a base salary and is eligible to earn both a quarterly discretionary bonus based on the achievement of assigned objectives and monthly commissions based on revenue generated from engagements sold. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.\nApplications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.\n","hostedUrl":"https://jobs.lever.co/toptal/bcffcabc-df98-408a-976e-b16cb02631f2","applyUrl":"https://jobs.lever.co/toptal/bcffcabc-df98-408a-976e-b16cb02631f2/apply"}]