[{"additional":"","additionalPlain":"","categories":{"commitment":"Full-time","department":"Executive","location":"United States","team":"Executive","allLocations":["United States"]},"createdAt":1762026327616,"descriptionPlain":"About Toptal\n \nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\n \nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\n \nJob Summary:\n \nAs the CEO of AI Services, you will lead Toptal’s AI Services business which is one of the most innovative divisions of Toptal. Our AI Services combine world-class services in data annotation, forward-deployed engineering, enterprise AI transformation, and an integrated AI software development approach — all aimed at advancing the next generation of AI and intelligence for enterprises. These are just some of the areas that you will own within Toptal’s AI Services business.\n \nYour mindset will be that of an engineer who will work to solve business and operational problems. There will be no problem large or small for you to solve yourself. You will be the chief architect and operator of our AI Services business, constructing frameworks that enhance the operational efficiency and push the limits as to what’s possible for AI Services. You will work to build and lead the full-scale execution of Toptal’s AI Services business—including all AI-related areas such as AI-driven businesses and AI Service offerings.\n \nThis role demands a builder’s mindset and a deep sense of ownership. You will create the AI frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all AI Service areas of Toptal. Acting as the business owner for all AI initiatives across Toptal, both internal and external, you’ll oversee the full AI ecosystem while collaborating closely with Product and Engineering to design and scale the systems that power our AI capabilities and client solutions. Working across a high-caliber leadership group, you will bring strong AI discipline and strategic clarity to deliver world-class client outcomes and sustainable growth.\n \nThis is a remote position. Resumes and communication must be submitted in English.\n \nResponsibilities:\n \nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\n \n· Own the vision, strategy, and execution plan for Toptal’s AI Services, including all AI-driven Service offerings.\n· Define the organizational structure and leadership model for the AI Services teams, ensuring the right roles and capabilities are in place.\n· Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all AI Service lines and functions.\n· Translate high-level AI Services strategy and business objectives into detailed operational roadmaps for all areas of responsibility.\n· Establish scalable AI Services processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.\n· Partner cross-functionally with Product, Engineering, Marketing, Finance, and Legal to execute on strategic priorities and company-wide AI Services initiatives.\n· Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support evolving business needs.\n \nIn the first week, expect to:\n \n· Onboard and integrate into Toptal.\n· Learn Toptal’s model, our value proposition, and our story.\n· Deep dive into the AI Services organization to gain clarity on current structures, key initiatives, and challenges.\n· Meet key leaders and stakeholders across AI, Product, Engineering, and the Executive team to build foundational relationships and understand cross-functional dependencies.\n \nIn the first month, expect to:\n \n· Conduct a comprehensive assessment of AI Services initiatives, including organizational structure, team capabilities, operational processes, and performance metrics.\n· Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities.\n· Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s AI Services function.\n· Develop a clear understanding of client expectations and feedback to align AI Services initiatives with market demands.\n \nIn the first three months, expect to:\n \n· Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for AI Services, emphasizing scalability and efficiency.\n· Sponsor and oversee initiatives that improve AI Services delivery consistency, system scalability, and client impact, ensuring cross-functional alignment and sustainable operational excellence.\n· Deepen engagement with clients and internal stakeholders to anticipate future AI Services needs and proactively adapt offerings.\n \nIn the first six months, expect to:\n \n· Achieve significant growth in AI Services-driven business initiatives and impact across Toptal.\n· Drive measurable improvements in operational efficiency, client satisfaction, and delivery scalability across all AI Services.\n· Refine and scale AI Services processes and systems that support seamless AI Services delivery, resource management, and cross-functional collaboration.\n \nIn the first year, expect to:\n \n· Achieve consistent execution of AI Services strategy through a high-performing, aligned leadership team.\n· Have positioned Toptal’s AI Services function as a core driver of competitive advantage through scalable operations, strong client delivery, and sustained business impact.\n· Scale the operational infrastructure including technology process, to support anticipated AI Services growth.\n· Champion innovation and continuous improvement initiatives that keep Toptal agile and ahead of market trends.\n \nQualifications and Job Requirements:\n \n· Bachelor’s degree is required. Master’s degree in Engineering, Computer Science, Business, or a related field preferred.\n· 10+ years of progressive leadership experience in scaling complex AI, technology or service organizations and multiple business units, ideally within technology-driven environments.\n· Proven track record of successfully leading multi-service or AI-driven initiatives with accountability for P&L, growth, and operational excellence.\n· Demonstrated ability to develop and execute scalable AI strategies and operational frameworks that drive efficiency, client satisfaction, and sustainable growth.\n· Experience at a technology, AI, or hyper-growth company is strongly preferred.\n· Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.\n· Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.\n· Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients.\n· Experience driving cross-functional collaboration and alignment across Product, Engineering, sales, marketing, delivery, and support functions.\n· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.\n· Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.\n· Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire AI organization.\n· Quality. You take pride in everything you deliver as a reflection of yourself.\n· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\n· Willingness to travel to meet with clients, team members, and stakeholders.\n· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\n \nEssential Job Functions\n \n· Regularly and reliably attend scheduled virtual team meetings on camera.\n· Work independently with minimal supervision.\n· Use all required digital collaboration tools.\n· Prioritize and self-manage workflows and deadlines.\n \nUS FLSA Classification: Full-Time/Exempt\n \n","description":"About Toptal
\n
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue
and team members based around the globe, Toptal is the
world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
\nJob Summary:
\n
\nAs the CEO of AI Services, you will lead Toptal’s AI Services business which is one of the most innovative divisions of Toptal. Our AI Services combine world-class services in data annotation, forward-deployed engineering, enterprise AI transformation, and an integrated AI software development approach — all aimed at advancing the next generation of AI and intelligence for enterprises. These are just some of the areas that you will own within Toptal’s AI Services business.
\n
\nYour mindset will be that of an engineer who will work to solve business and operational problems. There will be no problem large or small for you to solve yourself. You will be the chief architect and operator of our AI Services business, constructing frameworks that enhance the operational efficiency and push the limits as to what’s possible for AI Services. You will work to build and lead the full-scale execution of Toptal’s AI Services business—including all AI-related areas such as AI-driven businesses and AI Service offerings.
\n
\nThis role demands a builder’s mindset and a deep sense of ownership. You will create the AI frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all AI Service areas of Toptal. Acting as the business owner for all AI initiatives across Toptal, both internal and external, you’ll oversee the full AI ecosystem while collaborating closely with Product and Engineering to design and scale the systems that power our AI capabilities and client solutions. Working across a high-caliber leadership group, you will bring strong AI discipline and strategic clarity to deliver world-class client outcomes and sustainable growth.
\n
\nThis is a remote position. Resumes and communication must be submitted in English.
\n
\nResponsibilities:
\n
\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n· Own the vision, strategy, and execution plan for Toptal’s AI Services, including all AI-driven Service offerings.
\n· Define the organizational structure and leadership model for the AI Services teams, ensuring the right roles and capabilities are in place.
\n· Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all AI Service lines and functions.
\n· Translate high-level AI Services strategy and business objectives into detailed operational roadmaps for all areas of responsibility.
\n· Establish scalable AI Services processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.
\n· Partner cross-functionally with Product, Engineering, Marketing, Finance, and Legal to execute on strategic priorities and company-wide AI Services initiatives.
\n· Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support evolving business needs.
\n
\nIn the first week, expect to:
\n
\n· Onboard and integrate into Toptal.
\n· Learn Toptal’s model, our value proposition, and our story.
\n· Deep dive into the AI Services organization to gain clarity on current structures, key initiatives, and challenges.
\n· Meet key leaders and stakeholders across AI, Product, Engineering, and the Executive team to build foundational relationships and understand cross-functional dependencies.
\n
\nIn the first month, expect to:
\n
\n· Conduct a comprehensive assessment of AI Services initiatives, including organizational structure, team capabilities, operational processes, and performance metrics.
\n· Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities.
\n· Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s AI Services function.
\n· Develop a clear understanding of client expectations and feedback to align AI Services initiatives with market demands.
\n
\nIn the first three months, expect to:
\n
\n· Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for AI Services, emphasizing scalability and efficiency.
\n· Sponsor and oversee initiatives that improve AI Services delivery consistency, system scalability, and client impact, ensuring cross-functional alignment and sustainable operational excellence.
\n· Deepen engagement with clients and internal stakeholders to anticipate future AI Services needs and proactively adapt offerings.
\n
\nIn the first six months, expect to:
\n
\n· Achieve significant growth in AI Services-driven business initiatives and impact across Toptal.
\n· Drive measurable improvements in operational efficiency, client satisfaction, and delivery scalability across all AI Services.
\n· Refine and scale AI Services processes and systems that support seamless AI Services delivery, resource management, and cross-functional collaboration.
\n
\nIn the first year, expect to:
\n
\n· Achieve consistent execution of AI Services strategy through a high-performing, aligned leadership team.
\n· Have positioned Toptal’s AI Services function as a core driver of competitive advantage through scalable operations, strong client delivery, and sustained business impact.
\n· Scale the operational infrastructure including technology process, to support anticipated AI Services growth.
\n· Champion innovation and continuous improvement initiatives that keep Toptal agile and ahead of market trends.
\n
\nQualifications and Job Requirements:
\n
\n· Bachelor’s degree is required. Master’s degree in Engineering, Computer Science, Business, or a related field preferred.
\n· 10+ years of progressive leadership experience in scaling complex AI, technology or service organizations and multiple business units, ideally within technology-driven environments.
\n· Proven track record of successfully leading multi-service or AI-driven initiatives with accountability for P&L, growth, and operational excellence.
\n· Demonstrated ability to develop and execute scalable AI strategies and operational frameworks that drive efficiency, client satisfaction, and sustainable growth.
\n· Experience at a technology, AI, or hyper-growth company is strongly preferred.
\n· Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.
\n· Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.
\n· Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients.
\n· Experience driving cross-functional collaboration and alignment across Product, Engineering, sales, marketing, delivery, and support functions.
\n· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.
\n· Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.
\n· Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire AI organization.
\n· Quality. You take pride in everything you deliver as a reflection of yourself.
\n· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n· Willingness to travel to meet with clients, team members, and stakeholders.
\n· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\nEssential Job Functions
\n
\n· Regularly and reliably attend scheduled virtual team meetings on camera.
\n· Work independently with minimal supervision.
\n· Use all required digital collaboration tools.
\n· Prioritize and self-manage workflows and deadlines.
\n
\nUS FLSA Classification: Full-Time/Exempt
\n
","id":"02143500-11da-42a2-97f0-aa84e9b5449b","lists":[],"text":"CEO, AI Services - US-Based","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"About Toptal
\n
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue
and team members based around the globe, Toptal is the
world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
\nJob Summary:
\n
\nAs the CEO of AI Services, you will lead Toptal’s AI Services business which is one of the most innovative divisions of Toptal. Our AI Services combine world-class services in data annotation, forward-deployed engineering, enterprise AI transformation, and an integrated AI software development approach — all aimed at advancing the next generation of AI and intelligence for enterprises. These are just some of the areas that you will own within Toptal’s AI Services business.
\n
\nYour mindset will be that of an engineer who will work to solve business and operational problems. There will be no problem large or small for you to solve yourself. You will be the chief architect and operator of our AI Services business, constructing frameworks that enhance the operational efficiency and push the limits as to what’s possible for AI Services. You will work to build and lead the full-scale execution of Toptal’s AI Services business—including all AI-related areas such as AI-driven businesses and AI Service offerings.
\n
\nThis role demands a builder’s mindset and a deep sense of ownership. You will create the AI frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all AI Service areas of Toptal. Acting as the business owner for all AI initiatives across Toptal, both internal and external, you’ll oversee the full AI ecosystem while collaborating closely with Product and Engineering to design and scale the systems that power our AI capabilities and client solutions. Working across a high-caliber leadership group, you will bring strong AI discipline and strategic clarity to deliver world-class client outcomes and sustainable growth.
\n
\nThis is a remote position. Resumes and communication must be submitted in English.
\n
\nResponsibilities:
\n
\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n· Own the vision, strategy, and execution plan for Toptal’s AI Services, including all AI-driven Service offerings.
\n· Define the organizational structure and leadership model for the AI Services teams, ensuring the right roles and capabilities are in place.
\n· Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all AI Service lines and functions.
\n· Translate high-level AI Services strategy and business objectives into detailed operational roadmaps for all areas of responsibility.
\n· Establish scalable AI Services processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.
\n· Partner cross-functionally with Product, Engineering, Marketing, Finance, and Legal to execute on strategic priorities and company-wide AI Services initiatives.
\n· Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support evolving business needs.
\n
\nIn the first week, expect to:
\n
\n· Onboard and integrate into Toptal.
\n· Learn Toptal’s model, our value proposition, and our story.
\n· Deep dive into the AI Services organization to gain clarity on current structures, key initiatives, and challenges.
\n· Meet key leaders and stakeholders across AI, Product, Engineering, and the Executive team to build foundational relationships and understand cross-functional dependencies.
\n
\nIn the first month, expect to:
\n
\n· Conduct a comprehensive assessment of AI Services initiatives, including organizational structure, team capabilities, operational processes, and performance metrics.
\n· Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities.
\n· Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s AI Services function.
\n· Develop a clear understanding of client expectations and feedback to align AI Services initiatives with market demands.
\n
\nIn the first three months, expect to:
\n
\n· Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for AI Services, emphasizing scalability and efficiency.
\n· Sponsor and oversee initiatives that improve AI Services delivery consistency, system scalability, and client impact, ensuring cross-functional alignment and sustainable operational excellence.
\n· Deepen engagement with clients and internal stakeholders to anticipate future AI Services needs and proactively adapt offerings.
\n
\nIn the first six months, expect to:
\n
\n· Achieve significant growth in AI Services-driven business initiatives and impact across Toptal.
\n· Drive measurable improvements in operational efficiency, client satisfaction, and delivery scalability across all AI Services.
\n· Refine and scale AI Services processes and systems that support seamless AI Services delivery, resource management, and cross-functional collaboration.
\n
\nIn the first year, expect to:
\n
\n· Achieve consistent execution of AI Services strategy through a high-performing, aligned leadership team.
\n· Have positioned Toptal’s AI Services function as a core driver of competitive advantage through scalable operations, strong client delivery, and sustained business impact.
\n· Scale the operational infrastructure including technology process, to support anticipated AI Services growth.
\n· Champion innovation and continuous improvement initiatives that keep Toptal agile and ahead of market trends.
\n
\nQualifications and Job Requirements:
\n
\n· Bachelor’s degree is required. Master’s degree in Engineering, Computer Science, Business, or a related field preferred.
\n· 10+ years of progressive leadership experience in scaling complex AI, technology or service organizations and multiple business units, ideally within technology-driven environments.
\n· Proven track record of successfully leading multi-service or AI-driven initiatives with accountability for P&L, growth, and operational excellence.
\n· Demonstrated ability to develop and execute scalable AI strategies and operational frameworks that drive efficiency, client satisfaction, and sustainable growth.
\n· Experience at a technology, AI, or hyper-growth company is strongly preferred.
\n· Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.
\n· Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.
\n· Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients.
\n· Experience driving cross-functional collaboration and alignment across Product, Engineering, sales, marketing, delivery, and support functions.
\n· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.
\n· Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.
\n· Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire AI organization.
\n· Quality. You take pride in everything you deliver as a reflection of yourself.
\n· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n· Willingness to travel to meet with clients, team members, and stakeholders.
\n· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\nEssential Job Functions
\n
\n· Regularly and reliably attend scheduled virtual team meetings on camera.
\n· Work independently with minimal supervision.
\n· Use all required digital collaboration tools.
\n· Prioritize and self-manage workflows and deadlines.
\n
\nUS FLSA Classification: Full-Time/Exempt
\n
","descriptionBodyPlain":"About Toptal\n \nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\n \nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\n \nJob Summary:\n \nAs the CEO of AI Services, you will lead Toptal’s AI Services business which is one of the most innovative divisions of Toptal. Our AI Services combine world-class services in data annotation, forward-deployed engineering, enterprise AI transformation, and an integrated AI software development approach — all aimed at advancing the next generation of AI and intelligence for enterprises. These are just some of the areas that you will own within Toptal’s AI Services business.\n \nYour mindset will be that of an engineer who will work to solve business and operational problems. There will be no problem large or small for you to solve yourself. You will be the chief architect and operator of our AI Services business, constructing frameworks that enhance the operational efficiency and push the limits as to what’s possible for AI Services. You will work to build and lead the full-scale execution of Toptal’s AI Services business—including all AI-related areas such as AI-driven businesses and AI Service offerings.\n \nThis role demands a builder’s mindset and a deep sense of ownership. You will create the AI frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all AI Service areas of Toptal. Acting as the business owner for all AI initiatives across Toptal, both internal and external, you’ll oversee the full AI ecosystem while collaborating closely with Product and Engineering to design and scale the systems that power our AI capabilities and client solutions. Working across a high-caliber leadership group, you will bring strong AI discipline and strategic clarity to deliver world-class client outcomes and sustainable growth.\n \nThis is a remote position. Resumes and communication must be submitted in English.\n \nResponsibilities:\n \nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\n \n· Own the vision, strategy, and execution plan for Toptal’s AI Services, including all AI-driven Service offerings.\n· Define the organizational structure and leadership model for the AI Services teams, ensuring the right roles and capabilities are in place.\n· Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all AI Service lines and functions.\n· Translate high-level AI Services strategy and business objectives into detailed operational roadmaps for all areas of responsibility.\n· Establish scalable AI Services processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.\n· Partner cross-functionally with Product, Engineering, Marketing, Finance, and Legal to execute on strategic priorities and company-wide AI Services initiatives.\n· Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support evolving business needs.\n \nIn the first week, expect to:\n \n· Onboard and integrate into Toptal.\n· Learn Toptal’s model, our value proposition, and our story.\n· Deep dive into the AI Services organization to gain clarity on current structures, key initiatives, and challenges.\n· Meet key leaders and stakeholders across AI, Product, Engineering, and the Executive team to build foundational relationships and understand cross-functional dependencies.\n \nIn the first month, expect to:\n \n· Conduct a comprehensive assessment of AI Services initiatives, including organizational structure, team capabilities, operational processes, and performance metrics.\n· Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities.\n· Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s AI Services function.\n· Develop a clear understanding of client expectations and feedback to align AI Services initiatives with market demands.\n \nIn the first three months, expect to:\n \n· Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for AI Services, emphasizing scalability and efficiency.\n· Sponsor and oversee initiatives that improve AI Services delivery consistency, system scalability, and client impact, ensuring cross-functional alignment and sustainable operational excellence.\n· Deepen engagement with clients and internal stakeholders to anticipate future AI Services needs and proactively adapt offerings.\n \nIn the first six months, expect to:\n \n· Achieve significant growth in AI Services-driven business initiatives and impact across Toptal.\n· Drive measurable improvements in operational efficiency, client satisfaction, and delivery scalability across all AI Services.\n· Refine and scale AI Services processes and systems that support seamless AI Services delivery, resource management, and cross-functional collaboration.\n \nIn the first year, expect to:\n \n· Achieve consistent execution of AI Services strategy through a high-performing, aligned leadership team.\n· Have positioned Toptal’s AI Services function as a core driver of competitive advantage through scalable operations, strong client delivery, and sustained business impact.\n· Scale the operational infrastructure including technology process, to support anticipated AI Services growth.\n· Champion innovation and continuous improvement initiatives that keep Toptal agile and ahead of market trends.\n \nQualifications and Job Requirements:\n \n· Bachelor’s degree is required. Master’s degree in Engineering, Computer Science, Business, or a related field preferred.\n· 10+ years of progressive leadership experience in scaling complex AI, technology or service organizations and multiple business units, ideally within technology-driven environments.\n· Proven track record of successfully leading multi-service or AI-driven initiatives with accountability for P&L, growth, and operational excellence.\n· Demonstrated ability to develop and execute scalable AI strategies and operational frameworks that drive efficiency, client satisfaction, and sustainable growth.\n· Experience at a technology, AI, or hyper-growth company is strongly preferred.\n· Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.\n· Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.\n· Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients.\n· Experience driving cross-functional collaboration and alignment across Product, Engineering, sales, marketing, delivery, and support functions.\n· Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.\n· Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.\n· Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire AI organization.\n· Quality. You take pride in everything you deliver as a reflection of yourself.\n· Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\n· Willingness to travel to meet with clients, team members, and stakeholders.\n· You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\n \nEssential Job Functions\n \n· Regularly and reliably attend scheduled virtual team meetings on camera.\n· Work independently with minimal supervision.\n· Use all required digital collaboration tools.\n· Prioritize and self-manage workflows and deadlines.\n \nUS FLSA Classification: Full-Time/Exempt\n \n","hostedUrl":"https://jobs.lever.co/toptal/02143500-11da-42a2-97f0-aa84e9b5449b","applyUrl":"https://jobs.lever.co/toptal/02143500-11da-42a2-97f0-aa84e9b5449b/apply"},{"additional":"","additionalPlain":"","categories":{"department":"Customer","location":"Canada","team":"Enterprise Operations","allLocations":["Canada"]},"createdAt":1786551025671,"descriptionPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary:\nAs a Director of Partnerships Operations, you will be leading and executing strategic initiatives to grow Toptal’s Services business. This role’s primary focus will be on developing Toptal’s Partnerships strategy and operating model alongside a Partnerships leader. In addition, this role will work with Services Leadership to support new business opportunities and ad-hoc projects.\nReporting to the Head of Customer Operations, this role works directly with Services Leadership and cross-functionally with Sales, Talent Operations, Analytics, Product, and Finance Operations to deliver outcomes.\nThe Customer Operations team supports GTM strategy and execution across three stakeholder groups: Sales, Services, and New Business Products. This team is critical in bridging the gap between strategic projects and business-as-usual (BAU) processes, with a focus on revenue growth, operational excellence, and efficiency.\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.\nResponsibilities:\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\nWe are looking for an experienced, strategic, and collaborative problem-solver with strong communication skills and a background in partnerships, sales, professional services, and/or business operations.\nKey responsibilities include:\nEnd-to-end partnership lifecycle management: Operationalize partnerships from partner identification and onboarding through contracting, enablement, marketplace listing, launch, tier progression, and ongoing partner reviews.\nPartner onboarding & administration: Own high-volume execution required to onboard and maintain partners, including registrations, applications, data collection, documentation, certifications, training requirements, and partner portal management.\nMarketplace & ecosystem operations: Build and manage the operating infrastructure required to scale a rapidly expanding ecosystem across hyperscalers, compute providers, model companies, and other marketplace partners.\nCross-functional coordination: Orchestrate inputs and dependencies across Practice Leaders, GTM/Sales, Legal, Finance, and other internal teams to move partnerships forward and ensure deliverables are completed on time.\nPartner program & tier management: Track partner requirements, certifications, benefits, commitments, and progression through partner tiers, ensuring Toptal captures the full value of each partnership.\nGTM and co-sell enablement: Translate signed partnerships into executable GTM motions by coordinating sales enablement, listings, co-sell processes, and internal adoption across the sales organization.\nOperating cadence & portfolio management: Establish and run the partnerships steering committee call, maintaining visibility into pipeline, status, blockers, milestones, owners, and next steps across a growing portfolio of 40+ partner relationships.\nScalable processes and tooling: Move the function away from manual, one-off execution by developing repeatable workflows, documentation, tracking, and systems that allow the partnership portfolio to scale efficiently.\nIn the first week, expect to:\nOnboard into Toptal’s partnerships ecosystem, strategy, and operating model.\nBuild context on the active partnership portfolio, including priority hyperscaler, AI, compute, model, and marketplace partnerships.\nMeet key stakeholders across Practice Leadership, Sales, Legal, Finance, Operations, and other cross-functional teams.\nBegin transitioning ownership of existing partnership workflows, operating cadences, and priority initiatives.\nIn the first month, expect to:\nDevelop a detailed understanding of the end-to-end partnership lifecycle, from onboarding and contracting through enablement, launch, tier management, and ongoing partner operations.\nTake ownership of the Partnerships operating cadence, including portfolio tracking, priorities, dependencies, blockers, and next steps.\nBegin driving execution across priority partnerships in close coordination with Practice Leaders and cross-functional stakeholders while exercising discretion and independent judgment.\nIdentify immediate opportunities to streamline high-volume, manual partnership processes and improve visibility across the portfolio.\nIn the first three months, expect to:\nEstablish a consistent operating model for managing Toptal’s growing portfolio of partnerships and marketplace relationships.\nDeliver early improvements to partner onboarding, administration, certification, enablement, and ongoing management.\nBuild scalable processes, documentation, and tracking that reduce manual effort and create clear accountability across partnership initiatives.\nStrengthen coordination between Practice Leaders, GTM teams, and cross-functional partners to accelerate partnership launches and activation.\nIn the first six months, expect to:\nDemonstrate measurable improvements in the speed, consistency, and effectiveness of partnership execution.\nScale the operational infrastructure required to support a growing ecosystem of hyperscaler, technology, compute, model, and marketplace partners.\nEstablish clear frameworks for partner lifecycle management, tier progression, enablement, co-sell readiness, and ongoing performance management.\nEnsure signed partnerships are effectively translated into activated GTM opportunities through strong cross-functional execution.\nServe as the operational owner of the Partnerships program, balancing strategic improvements with hands-on execution where needed.\nIn the first year, expect to:\nBuild a mature, scalable Partnerships Operations function capable of supporting continued growth in Toptal’s partner ecosystem.\nEstablish repeatable systems and processes that allow Toptal to onboard, activate, and manage a significantly larger portfolio of partners efficiently.\nCreate strong visibility into partnership health, performance, requirements, and opportunities through clear operating rhythms, metrics, and reporting.\nEnable Practice and GTM leaders to focus on partner relationships and commercial opportunities by providing the operational foundation required to execute them successfully.\nContinuously evolve the Partnerships operating model as partnerships become increasingly embedded within Toptal’s broader go-to-market strategy.\nQualifications and Job Requirements:\nBachelor’s degree is required.\n8+ years of experience in partnerships operations, business operations, professional services, sales operations, process improvement, or a related role.\nPartnerships strategy and program management experience is required.\nProven experience managing both strategic projects and day-to-day operations in a fast-paced, high-growth environment.\nHigh degree of ownership and a willingness to operate at both the strategic and executional levels.\nStrong stakeholder management and cross-functional collaboration skills.\nExcellent communication and problem-solving abilities.\nProficiency with Salesforce, Tableau, Claude, Gemini, Slack, Google Suite (Sheets, Docs, BigQuery).\nOutstanding written and verbal communication skills.\nAbility to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\n","description":"\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As a Director of Partnerships Operations, you will be leading and executing strategic initiatives to grow Toptal’s Services business. This role’s primary focus will be on developing Toptal’s Partnerships strategy and operating model alongside a Partnerships leader. In addition, this role will work with Services Leadership to support new business opportunities and ad-hoc projects.
\n
Reporting to the Head of Customer Operations, this role works directly with Services Leadership and cross-functionally with Sales, Talent Operations, Analytics, Product, and Finance Operations to deliver outcomes.
\n
The Customer Operations team supports GTM strategy and execution across three stakeholder groups: Sales, Services, and New Business Products. This team is critical in bridging the gap between strategic projects and business-as-usual (BAU) processes, with a focus on revenue growth, operational excellence, and efficiency.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
We are looking for an experienced, strategic, and collaborative problem-solver with strong communication skills and a background in partnerships, sales, professional services, and/or business operations.
\n
Key responsibilities include:
\n
\n- End-to-end partnership lifecycle management: Operationalize partnerships from partner identification and onboarding through contracting, enablement, marketplace listing, launch, tier progression, and ongoing partner reviews.
\n- Partner onboarding & administration: Own high-volume execution required to onboard and maintain partners, including registrations, applications, data collection, documentation, certifications, training requirements, and partner portal management.
\n- Marketplace & ecosystem operations: Build and manage the operating infrastructure required to scale a rapidly expanding ecosystem across hyperscalers, compute providers, model companies, and other marketplace partners.
\n- Cross-functional coordination: Orchestrate inputs and dependencies across Practice Leaders, GTM/Sales, Legal, Finance, and other internal teams to move partnerships forward and ensure deliverables are completed on time.
\n- Partner program & tier management: Track partner requirements, certifications, benefits, commitments, and progression through partner tiers, ensuring Toptal captures the full value of each partnership.
\n- GTM and co-sell enablement: Translate signed partnerships into executable GTM motions by coordinating sales enablement, listings, co-sell processes, and internal adoption across the sales organization.
\n- Operating cadence & portfolio management: Establish and run the partnerships steering committee call, maintaining visibility into pipeline, status, blockers, milestones, owners, and next steps across a growing portfolio of 40+ partner relationships.
\n- Scalable processes and tooling: Move the function away from manual, one-off execution by developing repeatable workflows, documentation, tracking, and systems that allow the partnership portfolio to scale efficiently.
\n
\n
In the first week, expect to:
\n
\n- Onboard into Toptal’s partnerships ecosystem, strategy, and operating model.
\n- Build context on the active partnership portfolio, including priority hyperscaler, AI, compute, model, and marketplace partnerships.
\n- Meet key stakeholders across Practice Leadership, Sales, Legal, Finance, Operations, and other cross-functional teams.
\n- Begin transitioning ownership of existing partnership workflows, operating cadences, and priority initiatives.
\n
\n
In the first month, expect to:
\n
\n- Develop a detailed understanding of the end-to-end partnership lifecycle, from onboarding and contracting through enablement, launch, tier management, and ongoing partner operations.
\n- Take ownership of the Partnerships operating cadence, including portfolio tracking, priorities, dependencies, blockers, and next steps.
\n- Begin driving execution across priority partnerships in close coordination with Practice Leaders and cross-functional stakeholders while exercising discretion and independent judgment.
\n- Identify immediate opportunities to streamline high-volume, manual partnership processes and improve visibility across the portfolio.
\n
\n
In the first three months, expect to:
\n
\n- Establish a consistent operating model for managing Toptal’s growing portfolio of partnerships and marketplace relationships.
\n- Deliver early improvements to partner onboarding, administration, certification, enablement, and ongoing management.
\n- Build scalable processes, documentation, and tracking that reduce manual effort and create clear accountability across partnership initiatives.
\n- Strengthen coordination between Practice Leaders, GTM teams, and cross-functional partners to accelerate partnership launches and activation.
\n
\n
In the first six months, expect to:
\n
\n- Demonstrate measurable improvements in the speed, consistency, and effectiveness of partnership execution.
\n- Scale the operational infrastructure required to support a growing ecosystem of hyperscaler, technology, compute, model, and marketplace partners.
\n- Establish clear frameworks for partner lifecycle management, tier progression, enablement, co-sell readiness, and ongoing performance management.
\n- Ensure signed partnerships are effectively translated into activated GTM opportunities through strong cross-functional execution.
\n- Serve as the operational owner of the Partnerships program, balancing strategic improvements with hands-on execution where needed.
\n
\n
In the first year, expect to:
\n
\n- Build a mature, scalable Partnerships Operations function capable of supporting continued growth in Toptal’s partner ecosystem.
\n- Establish repeatable systems and processes that allow Toptal to onboard, activate, and manage a significantly larger portfolio of partners efficiently.
\n- Create strong visibility into partnership health, performance, requirements, and opportunities through clear operating rhythms, metrics, and reporting.
\n- Enable Practice and GTM leaders to focus on partner relationships and commercial opportunities by providing the operational foundation required to execute them successfully.
\n- Continuously evolve the Partnerships operating model as partnerships become increasingly embedded within Toptal’s broader go-to-market strategy.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 8+ years of experience in partnerships operations, business operations, professional services, sales operations, process improvement, or a related role.
\n- Partnerships strategy and program management experience is required.
\n- Proven experience managing both strategic projects and day-to-day operations in a fast-paced, high-growth environment.
\n- High degree of ownership and a willingness to operate at both the strategic and executional levels.
\n- Strong stakeholder management and cross-functional collaboration skills.
\n- Excellent communication and problem-solving abilities.
\n- Proficiency with Salesforce, Tableau, Claude, Gemini, Slack, Google Suite (Sheets, Docs, BigQuery).
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As a Director of Partnerships Operations, you will be leading and executing strategic initiatives to grow Toptal’s Services business. This role’s primary focus will be on developing Toptal’s Partnerships strategy and operating model alongside a Partnerships leader. In addition, this role will work with Services Leadership to support new business opportunities and ad-hoc projects.
\n
Reporting to the Head of Customer Operations, this role works directly with Services Leadership and cross-functionally with Sales, Talent Operations, Analytics, Product, and Finance Operations to deliver outcomes.
\n
The Customer Operations team supports GTM strategy and execution across three stakeholder groups: Sales, Services, and New Business Products. This team is critical in bridging the gap between strategic projects and business-as-usual (BAU) processes, with a focus on revenue growth, operational excellence, and efficiency.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
We are looking for an experienced, strategic, and collaborative problem-solver with strong communication skills and a background in partnerships, sales, professional services, and/or business operations.
\n
Key responsibilities include:
\n
\n- End-to-end partnership lifecycle management: Operationalize partnerships from partner identification and onboarding through contracting, enablement, marketplace listing, launch, tier progression, and ongoing partner reviews.
\n- Partner onboarding & administration: Own high-volume execution required to onboard and maintain partners, including registrations, applications, data collection, documentation, certifications, training requirements, and partner portal management.
\n- Marketplace & ecosystem operations: Build and manage the operating infrastructure required to scale a rapidly expanding ecosystem across hyperscalers, compute providers, model companies, and other marketplace partners.
\n- Cross-functional coordination: Orchestrate inputs and dependencies across Practice Leaders, GTM/Sales, Legal, Finance, and other internal teams to move partnerships forward and ensure deliverables are completed on time.
\n- Partner program & tier management: Track partner requirements, certifications, benefits, commitments, and progression through partner tiers, ensuring Toptal captures the full value of each partnership.
\n- GTM and co-sell enablement: Translate signed partnerships into executable GTM motions by coordinating sales enablement, listings, co-sell processes, and internal adoption across the sales organization.
\n- Operating cadence & portfolio management: Establish and run the partnerships steering committee call, maintaining visibility into pipeline, status, blockers, milestones, owners, and next steps across a growing portfolio of 40+ partner relationships.
\n- Scalable processes and tooling: Move the function away from manual, one-off execution by developing repeatable workflows, documentation, tracking, and systems that allow the partnership portfolio to scale efficiently.
\n
\n
In the first week, expect to:
\n
\n- Onboard into Toptal’s partnerships ecosystem, strategy, and operating model.
\n- Build context on the active partnership portfolio, including priority hyperscaler, AI, compute, model, and marketplace partnerships.
\n- Meet key stakeholders across Practice Leadership, Sales, Legal, Finance, Operations, and other cross-functional teams.
\n- Begin transitioning ownership of existing partnership workflows, operating cadences, and priority initiatives.
\n
\n
In the first month, expect to:
\n
\n- Develop a detailed understanding of the end-to-end partnership lifecycle, from onboarding and contracting through enablement, launch, tier management, and ongoing partner operations.
\n- Take ownership of the Partnerships operating cadence, including portfolio tracking, priorities, dependencies, blockers, and next steps.
\n- Begin driving execution across priority partnerships in close coordination with Practice Leaders and cross-functional stakeholders while exercising discretion and independent judgment.
\n- Identify immediate opportunities to streamline high-volume, manual partnership processes and improve visibility across the portfolio.
\n
\n
In the first three months, expect to:
\n
\n- Establish a consistent operating model for managing Toptal’s growing portfolio of partnerships and marketplace relationships.
\n- Deliver early improvements to partner onboarding, administration, certification, enablement, and ongoing management.
\n- Build scalable processes, documentation, and tracking that reduce manual effort and create clear accountability across partnership initiatives.
\n- Strengthen coordination between Practice Leaders, GTM teams, and cross-functional partners to accelerate partnership launches and activation.
\n
\n
In the first six months, expect to:
\n
\n- Demonstrate measurable improvements in the speed, consistency, and effectiveness of partnership execution.
\n- Scale the operational infrastructure required to support a growing ecosystem of hyperscaler, technology, compute, model, and marketplace partners.
\n- Establish clear frameworks for partner lifecycle management, tier progression, enablement, co-sell readiness, and ongoing performance management.
\n- Ensure signed partnerships are effectively translated into activated GTM opportunities through strong cross-functional execution.
\n- Serve as the operational owner of the Partnerships program, balancing strategic improvements with hands-on execution where needed.
\n
\n
In the first year, expect to:
\n
\n- Build a mature, scalable Partnerships Operations function capable of supporting continued growth in Toptal’s partner ecosystem.
\n- Establish repeatable systems and processes that allow Toptal to onboard, activate, and manage a significantly larger portfolio of partners efficiently.
\n- Create strong visibility into partnership health, performance, requirements, and opportunities through clear operating rhythms, metrics, and reporting.
\n- Enable Practice and GTM leaders to focus on partner relationships and commercial opportunities by providing the operational foundation required to execute them successfully.
\n- Continuously evolve the Partnerships operating model as partnerships become increasingly embedded within Toptal’s broader go-to-market strategy.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 8+ years of experience in partnerships operations, business operations, professional services, sales operations, process improvement, or a related role.
\n- Partnerships strategy and program management experience is required.
\n- Proven experience managing both strategic projects and day-to-day operations in a fast-paced, high-growth environment.
\n- High degree of ownership and a willingness to operate at both the strategic and executional levels.
\n- Strong stakeholder management and cross-functional collaboration skills.
\n- Excellent communication and problem-solving abilities.
\n- Proficiency with Salesforce, Tableau, Claude, Gemini, Slack, Google Suite (Sheets, Docs, BigQuery).
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As a Director of Partnerships Operations, you will be leading and executing strategic initiatives to grow Toptal’s Services business. This role’s primary focus will be on developing Toptal’s Partnerships strategy and operating model alongside a Partnerships leader. In addition, this role will work with Services Leadership to support new business opportunities and ad-hoc projects.
\n
Reporting to the Head of Customer Operations, this role works directly with Services Leadership and cross-functionally with Sales, Talent Operations, Analytics, Product, and Finance Operations to deliver outcomes.
\n
The Customer Operations team supports GTM strategy and execution across three stakeholder groups: Sales, Services, and New Business Products. This team is critical in bridging the gap between strategic projects and business-as-usual (BAU) processes, with a focus on revenue growth, operational excellence, and efficiency.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
We are looking for an experienced, strategic, and collaborative problem-solver with strong communication skills and a background in partnerships, sales, professional services, and/or business operations.
\n
Key responsibilities include:
\n
\n- End-to-end partnership lifecycle management: Operationalize partnerships from partner identification and onboarding through contracting, enablement, marketplace listing, launch, tier progression, and ongoing partner reviews.
\n- Partner onboarding & administration: Own high-volume execution required to onboard and maintain partners, including registrations, applications, data collection, documentation, certifications, training requirements, and partner portal management.
\n- Marketplace & ecosystem operations: Build and manage the operating infrastructure required to scale a rapidly expanding ecosystem across hyperscalers, compute providers, model companies, and other marketplace partners.
\n- Cross-functional coordination: Orchestrate inputs and dependencies across Practice Leaders, GTM/Sales, Legal, Finance, and other internal teams to move partnerships forward and ensure deliverables are completed on time.
\n- Partner program & tier management: Track partner requirements, certifications, benefits, commitments, and progression through partner tiers, ensuring Toptal captures the full value of each partnership.
\n- GTM and co-sell enablement: Translate signed partnerships into executable GTM motions by coordinating sales enablement, listings, co-sell processes, and internal adoption across the sales organization.
\n- Operating cadence & portfolio management: Establish and run the partnerships steering committee call, maintaining visibility into pipeline, status, blockers, milestones, owners, and next steps across a growing portfolio of 40+ partner relationships.
\n- Scalable processes and tooling: Move the function away from manual, one-off execution by developing repeatable workflows, documentation, tracking, and systems that allow the partnership portfolio to scale efficiently.
\n
\n
In the first week, expect to:
\n
\n- Onboard into Toptal’s partnerships ecosystem, strategy, and operating model.
\n- Build context on the active partnership portfolio, including priority hyperscaler, AI, compute, model, and marketplace partnerships.
\n- Meet key stakeholders across Practice Leadership, Sales, Legal, Finance, Operations, and other cross-functional teams.
\n- Begin transitioning ownership of existing partnership workflows, operating cadences, and priority initiatives.
\n
\n
In the first month, expect to:
\n
\n- Develop a detailed understanding of the end-to-end partnership lifecycle, from onboarding and contracting through enablement, launch, tier management, and ongoing partner operations.
\n- Take ownership of the Partnerships operating cadence, including portfolio tracking, priorities, dependencies, blockers, and next steps.
\n- Begin driving execution across priority partnerships in close coordination with Practice Leaders and cross-functional stakeholders while exercising discretion and independent judgment.
\n- Identify immediate opportunities to streamline high-volume, manual partnership processes and improve visibility across the portfolio.
\n
\n
In the first three months, expect to:
\n
\n- Establish a consistent operating model for managing Toptal’s growing portfolio of partnerships and marketplace relationships.
\n- Deliver early improvements to partner onboarding, administration, certification, enablement, and ongoing management.
\n- Build scalable processes, documentation, and tracking that reduce manual effort and create clear accountability across partnership initiatives.
\n- Strengthen coordination between Practice Leaders, GTM teams, and cross-functional partners to accelerate partnership launches and activation.
\n
\n
In the first six months, expect to:
\n
\n- Demonstrate measurable improvements in the speed, consistency, and effectiveness of partnership execution.
\n- Scale the operational infrastructure required to support a growing ecosystem of hyperscaler, technology, compute, model, and marketplace partners.
\n- Establish clear frameworks for partner lifecycle management, tier progression, enablement, co-sell readiness, and ongoing performance management.
\n- Ensure signed partnerships are effectively translated into activated GTM opportunities through strong cross-functional execution.
\n- Serve as the operational owner of the Partnerships program, balancing strategic improvements with hands-on execution where needed.
\n
\n
In the first year, expect to:
\n
\n- Build a mature, scalable Partnerships Operations function capable of supporting continued growth in Toptal’s partner ecosystem.
\n- Establish repeatable systems and processes that allow Toptal to onboard, activate, and manage a significantly larger portfolio of partners efficiently.
\n- Create strong visibility into partnership health, performance, requirements, and opportunities through clear operating rhythms, metrics, and reporting.
\n- Enable Practice and GTM leaders to focus on partner relationships and commercial opportunities by providing the operational foundation required to execute them successfully.
\n- Continuously evolve the Partnerships operating model as partnerships become increasingly embedded within Toptal’s broader go-to-market strategy.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 8+ years of experience in partnerships operations, business operations, professional services, sales operations, process improvement, or a related role.
\n- Partnerships strategy and program management experience is required.
\n- Proven experience managing both strategic projects and day-to-day operations in a fast-paced, high-growth environment.
\n- High degree of ownership and a willingness to operate at both the strategic and executional levels.
\n- Strong stakeholder management and cross-functional collaboration skills.
\n- Excellent communication and problem-solving abilities.
\n- Proficiency with Salesforce, Tableau, Claude, Gemini, Slack, Google Suite (Sheets, Docs, BigQuery).
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Essential Job Functions:
\n
\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\n
US FLSA Classification: Full-Time/Exempt
\n
This position receives a base salary and is also eligible to receive a discretionary bonus. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\n
Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As a Director of Partnerships Operations, you will be leading and executing strategic initiatives to grow Toptal’s Services business. This role’s primary focus will be on developing Toptal’s Partnerships strategy and operating model alongside a Partnerships leader. In addition, this role will work with Services Leadership to support new business opportunities and ad-hoc projects.
\n
Reporting to the Head of Customer Operations, this role works directly with Services Leadership and cross-functionally with Sales, Talent Operations, Analytics, Product, and Finance Operations to deliver outcomes.
\n
The Customer Operations team supports GTM strategy and execution across three stakeholder groups: Sales, Services, and New Business Products. This team is critical in bridging the gap between strategic projects and business-as-usual (BAU) processes, with a focus on revenue growth, operational excellence, and efficiency.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
We are looking for an experienced, strategic, and collaborative problem-solver with strong communication skills and a background in partnerships, sales, professional services, and/or business operations.
\n
Key responsibilities include:
\n
\n- End-to-end partnership lifecycle management: Operationalize partnerships from partner identification and onboarding through contracting, enablement, marketplace listing, launch, tier progression, and ongoing partner reviews.
\n- Partner onboarding & administration: Own high-volume execution required to onboard and maintain partners, including registrations, applications, data collection, documentation, certifications, training requirements, and partner portal management.
\n- Marketplace & ecosystem operations: Build and manage the operating infrastructure required to scale a rapidly expanding ecosystem across hyperscalers, compute providers, model companies, and other marketplace partners.
\n- Cross-functional coordination: Orchestrate inputs and dependencies across Practice Leaders, GTM/Sales, Legal, Finance, and other internal teams to move partnerships forward and ensure deliverables are completed on time.
\n- Partner program & tier management: Track partner requirements, certifications, benefits, commitments, and progression through partner tiers, ensuring Toptal captures the full value of each partnership.
\n- GTM and co-sell enablement: Translate signed partnerships into executable GTM motions by coordinating sales enablement, listings, co-sell processes, and internal adoption across the sales organization.
\n- Operating cadence & portfolio management: Establish and run the partnerships steering committee call, maintaining visibility into pipeline, status, blockers, milestones, owners, and next steps across a growing portfolio of 40+ partner relationships.
\n- Scalable processes and tooling: Move the function away from manual, one-off execution by developing repeatable workflows, documentation, tracking, and systems that allow the partnership portfolio to scale efficiently.
\n
\n
In the first week, expect to:
\n
\n- Onboard into Toptal’s partnerships ecosystem, strategy, and operating model.
\n- Build context on the active partnership portfolio, including priority hyperscaler, AI, compute, model, and marketplace partnerships.
\n- Meet key stakeholders across Practice Leadership, Sales, Legal, Finance, Operations, and other cross-functional teams.
\n- Begin transitioning ownership of existing partnership workflows, operating cadences, and priority initiatives.
\n
\n
In the first month, expect to:
\n
\n- Develop a detailed understanding of the end-to-end partnership lifecycle, from onboarding and contracting through enablement, launch, tier management, and ongoing partner operations.
\n- Take ownership of the Partnerships operating cadence, including portfolio tracking, priorities, dependencies, blockers, and next steps.
\n- Begin driving execution across priority partnerships in close coordination with Practice Leaders and cross-functional stakeholders while exercising discretion and independent judgment.
\n- Identify immediate opportunities to streamline high-volume, manual partnership processes and improve visibility across the portfolio.
\n
\n
In the first three months, expect to:
\n
\n- Establish a consistent operating model for managing Toptal’s growing portfolio of partnerships and marketplace relationships.
\n- Deliver early improvements to partner onboarding, administration, certification, enablement, and ongoing management.
\n- Build scalable processes, documentation, and tracking that reduce manual effort and create clear accountability across partnership initiatives.
\n- Strengthen coordination between Practice Leaders, GTM teams, and cross-functional partners to accelerate partnership launches and activation.
\n
\n
In the first six months, expect to:
\n
\n- Demonstrate measurable improvements in the speed, consistency, and effectiveness of partnership execution.
\n- Scale the operational infrastructure required to support a growing ecosystem of hyperscaler, technology, compute, model, and marketplace partners.
\n- Establish clear frameworks for partner lifecycle management, tier progression, enablement, co-sell readiness, and ongoing performance management.
\n- Ensure signed partnerships are effectively translated into activated GTM opportunities through strong cross-functional execution.
\n- Serve as the operational owner of the Partnerships program, balancing strategic improvements with hands-on execution where needed.
\n
\n
In the first year, expect to:
\n
\n- Build a mature, scalable Partnerships Operations function capable of supporting continued growth in Toptal’s partner ecosystem.
\n- Establish repeatable systems and processes that allow Toptal to onboard, activate, and manage a significantly larger portfolio of partners efficiently.
\n- Create strong visibility into partnership health, performance, requirements, and opportunities through clear operating rhythms, metrics, and reporting.
\n- Enable Practice and GTM leaders to focus on partner relationships and commercial opportunities by providing the operational foundation required to execute them successfully.
\n- Continuously evolve the Partnerships operating model as partnerships become increasingly embedded within Toptal’s broader go-to-market strategy.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 8+ years of experience in partnerships operations, business operations, professional services, sales operations, process improvement, or a related role.
\n- Partnerships strategy and program management experience is required.
\n- Proven experience managing both strategic projects and day-to-day operations in a fast-paced, high-growth environment.
\n- High degree of ownership and a willingness to operate at both the strategic and executional levels.
\n- Strong stakeholder management and cross-functional collaboration skills.
\n- Excellent communication and problem-solving abilities.
\n- Proficiency with Salesforce, Tableau, Claude, Gemini, Slack, Google Suite (Sheets, Docs, BigQuery).
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Essential Job Functions:
\n
\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\n
US FLSA Classification: Full-Time/Exempt
\n
This position receives a base salary and is also eligible to receive a discretionary bonus. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\n
Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
\n
About Toptal
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\nJob Summary:
\nYou will be part of a team working on a newly launched business unit, delivering real value to the end-users, and working closely with the business. We’re developing advanced data and AI tools that empower companies to make smarter decisions and move faster in an increasingly intelligent world. You will have the opportunity to help shape this new AI platform. Every bit of work you do will have a direct impact on the company’s revenue.
\nOur stack is focused heavily on Next.js, Node (NestJS), React, and Supabase. We’re seeking a hands-on Engineering Manager with strong technical depth to lead a high-velocity team. You should be deeply fluent in AI-assisted development workflows and push the team to stay on the cutting edge of how AI transforms software engineering.
\nAs an Engineering Manager at Toptal, you will work with Engineers, Designers, Product Managers, Architects, and our Executive team to develop and deliver the highest-quality products to market. You will lead an Engineering team, shaping it for success in terms of product and technical excellence.
\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\nResponsibilities:
\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\nYou will lead a team of highly skilled professionals to create and maintain world-class products used by our users externally and internally. Among other responsibilities:
\n\n- Set goals for your team and team members.
\n- Understand the big picture of what your team is doing and why.
\n- Inspire and motivate your team towards maximum happiness and output.
\n- Communicate with stakeholders regularly and proactively.
\n- Communicate proactively with your Product Manager and their team.
\n- Create a productive and enjoyable work environment for the team.
\n- Establish feedback loops in your team and give your team members immediate feedback.
\n- Participate in regular performance reviews.
\n- Facilitate technical discussions and push for high code quality by frequent code reviews.
\n- Facilitate and, when necessary, resolve technical and interpersonal discussions.
\n- Ensure the overall output quality of the team.
\n- Mentor team members and collaborate with them on personal and career growth.
\n- Be aware of engineering-wide technical and people initiatives and be open to help if necessary.
\n- Bring up difficult and/or systemic challenges and blockers to the attention of your manager.
\n- As an Engineering Manager, you are first and foremost a leader, not a developer. This doesn’t mean, though, that you don’t stay up to date with programming-related topics and make sure that you get your hands dirty regularly.
\n- Lead the recruiting and hiring process of the team.
\n- Track progress, assess risks, coordinate delivery, and actively communicate contingency and mitigation plans for the team.
\n- Apply system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications.
\n
\nIn the first week, expect to:
\n\n- Start on the team by being introduced to Toptal and its culture, meeting colleagues, and getting access to documentation and repositories.
\n
\nIn the first month, expect to:
\n\n- Complete onboarding, having pushed code to production, and be introduced to your future teammates.
\n
\nIn the first three months, expect to:
\n\n- Be working with your team and understand its mission and roadmap.
\n- Conduct regular 1:1s with your teammates, and begin to understand their strengths and aspirations.
\n- Be leading your team’s efforts from planning to delivery.
\n
\nIn the first six months, expect to:
\n\n- Build a deep understanding of the mission, constraints, and capabilities of your team and squad.
\n- Develop relationships with Engineers, Team Leads, and other colleagues to maximize cross-collaboration whenever beneficial.
\n- Contribute improvement suggestions at an Engineering-wide and even company-wide level.
\n
\nIn the first year, expect to:
\n\n- Have led the shipping of at least one major feature having product-wide impact.
\n- Have defined yearly goals and objectives with and for your team.
\n
\nQualifications and Job Requirements:
\n\n- 7+ years of experience working with back-end, front-end technologies, and databases.
\n- Solid grasp of object-oriented programming, databases (PostgreSQL/Supabase), clean code, development, and automated testing methodologies.
\n- 2+ years of previous experience leading an Engineering team.
\n- Good track record of delivering successful products as an engineer and engineering manager.
\n- Experience managing small teams with high autonomy and low process overhead.
\n- Ability to weigh implementation time against performance, failure tolerance, security, and long-term maintenance.
\n- Experience with data labeling, media processing (video/audio), or PDF manipulation is a plus.
\n- Familiarity with LangGraph or LangChain and related technologies is a plus.
\n- Familiarity with Redis, Kafka, and related caching and queueing technologies is a plus.
\n- Familiarity with NextJS, React, JavaScript, TypeScript, and GraphQL is a plus.
\n- Experience designing and building AI Agents, MCP servers, and data classification components for training LLM’s is a plus.
\n- Experience with cloud-native infrastructure on platforms such as GCP or AWS is a plus.
\n- Ability to evaluate technical architecture trade-offs in real-time during design discussions.
\n- Strong code review skills — able to distinguish good from bad code and articulate why.
\n- Active, demonstrated experience as an AI-first engineer. Push the boundaries of development. Use of AI development tools (Copilot, Claude Code, Cursor, etc.) in your own workflow and try to delegate/automate repetitive tasks using agents
\n- Genuine curiosity about LLMs and AI-assisted engineering.
\n- Strong communication skills — clear writing, direct feedback, effective facilitation.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
","id":"dd9eacec-2e9e-4ee4-b944-32da7229a0c6","lists":[],"text":"Engineering Manager","country":"BR","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"About Toptal
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\nJob Summary:
\nYou will be part of a team working on a newly launched business unit, delivering real value to the end-users, and working closely with the business. We’re developing advanced data and AI tools that empower companies to make smarter decisions and move faster in an increasingly intelligent world. You will have the opportunity to help shape this new AI platform. Every bit of work you do will have a direct impact on the company’s revenue.
\nOur stack is focused heavily on Next.js, Node (NestJS), React, and Supabase. We’re seeking a hands-on Engineering Manager with strong technical depth to lead a high-velocity team. You should be deeply fluent in AI-assisted development workflows and push the team to stay on the cutting edge of how AI transforms software engineering.
\nAs an Engineering Manager at Toptal, you will work with Engineers, Designers, Product Managers, Architects, and our Executive team to develop and deliver the highest-quality products to market. You will lead an Engineering team, shaping it for success in terms of product and technical excellence.
\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\nResponsibilities:
\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\nYou will lead a team of highly skilled professionals to create and maintain world-class products used by our users externally and internally. Among other responsibilities:
\n\n- Set goals for your team and team members.
\n- Understand the big picture of what your team is doing and why.
\n- Inspire and motivate your team towards maximum happiness and output.
\n- Communicate with stakeholders regularly and proactively.
\n- Communicate proactively with your Product Manager and their team.
\n- Create a productive and enjoyable work environment for the team.
\n- Establish feedback loops in your team and give your team members immediate feedback.
\n- Participate in regular performance reviews.
\n- Facilitate technical discussions and push for high code quality by frequent code reviews.
\n- Facilitate and, when necessary, resolve technical and interpersonal discussions.
\n- Ensure the overall output quality of the team.
\n- Mentor team members and collaborate with them on personal and career growth.
\n- Be aware of engineering-wide technical and people initiatives and be open to help if necessary.
\n- Bring up difficult and/or systemic challenges and blockers to the attention of your manager.
\n- As an Engineering Manager, you are first and foremost a leader, not a developer. This doesn’t mean, though, that you don’t stay up to date with programming-related topics and make sure that you get your hands dirty regularly.
\n- Lead the recruiting and hiring process of the team.
\n- Track progress, assess risks, coordinate delivery, and actively communicate contingency and mitigation plans for the team.
\n- Apply system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications.
\n
\nIn the first week, expect to:
\n\n- Start on the team by being introduced to Toptal and its culture, meeting colleagues, and getting access to documentation and repositories.
\n
\nIn the first month, expect to:
\n\n- Complete onboarding, having pushed code to production, and be introduced to your future teammates.
\n
\nIn the first three months, expect to:
\n\n- Be working with your team and understand its mission and roadmap.
\n- Conduct regular 1:1s with your teammates, and begin to understand their strengths and aspirations.
\n- Be leading your team’s efforts from planning to delivery.
\n
\nIn the first six months, expect to:
\n\n- Build a deep understanding of the mission, constraints, and capabilities of your team and squad.
\n- Develop relationships with Engineers, Team Leads, and other colleagues to maximize cross-collaboration whenever beneficial.
\n- Contribute improvement suggestions at an Engineering-wide and even company-wide level.
\n
\nIn the first year, expect to:
\n\n- Have led the shipping of at least one major feature having product-wide impact.
\n- Have defined yearly goals and objectives with and for your team.
\n
\nQualifications and Job Requirements:
\n\n- 7+ years of experience working with back-end, front-end technologies, and databases.
\n- Solid grasp of object-oriented programming, databases (PostgreSQL/Supabase), clean code, development, and automated testing methodologies.
\n- 2+ years of previous experience leading an Engineering team.
\n- Good track record of delivering successful products as an engineer and engineering manager.
\n- Experience managing small teams with high autonomy and low process overhead.
\n- Ability to weigh implementation time against performance, failure tolerance, security, and long-term maintenance.
\n- Experience with data labeling, media processing (video/audio), or PDF manipulation is a plus.
\n- Familiarity with LangGraph or LangChain and related technologies is a plus.
\n- Familiarity with Redis, Kafka, and related caching and queueing technologies is a plus.
\n- Familiarity with NextJS, React, JavaScript, TypeScript, and GraphQL is a plus.
\n- Experience designing and building AI Agents, MCP servers, and data classification components for training LLM’s is a plus.
\n- Experience with cloud-native infrastructure on platforms such as GCP or AWS is a plus.
\n- Ability to evaluate technical architecture trade-offs in real-time during design discussions.
\n- Strong code review skills — able to distinguish good from bad code and articulate why.
\n- Active, demonstrated experience as an AI-first engineer. Push the boundaries of development. Use of AI development tools (Copilot, Claude Code, Cursor, etc.) in your own workflow and try to delegate/automate repetitive tasks using agents
\n- Genuine curiosity about LLMs and AI-assisted engineering.
\n- Strong communication skills — clear writing, direct feedback, effective facilitation.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
","descriptionBodyPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary:\nYou will be part of a team working on a newly launched business unit, delivering real value to the end-users, and working closely with the business. We’re developing advanced data and AI tools that empower companies to make smarter decisions and move faster in an increasingly intelligent world. You will have the opportunity to help shape this new AI platform. Every bit of work you do will have a direct impact on the company’s revenue.\nOur stack is focused heavily on Next.js, Node (NestJS), React, and Supabase. We’re seeking a hands-on Engineering Manager with strong technical depth to lead a high-velocity team. You should be deeply fluent in AI-assisted development workflows and push the team to stay on the cutting edge of how AI transforms software engineering.\nAs an Engineering Manager at Toptal, you will work with Engineers, Designers, Product Managers, Architects, and our Executive team to develop and deliver the highest-quality products to market. You will lead an Engineering team, shaping it for success in terms of product and technical excellence.\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.\nResponsibilities:\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\nYou will lead a team of highly skilled professionals to create and maintain world-class products used by our users externally and internally. Among other responsibilities:\nSet goals for your team and team members.\nUnderstand the big picture of what your team is doing and why.\nInspire and motivate your team towards maximum happiness and output.\nCommunicate with stakeholders regularly and proactively.\nCommunicate proactively with your Product Manager and their team.\nCreate a productive and enjoyable work environment for the team.\nEstablish feedback loops in your team and give your team members immediate feedback.\nParticipate in regular performance reviews.\nFacilitate technical discussions and push for high code quality by frequent code reviews.\nFacilitate and, when necessary, resolve technical and interpersonal discussions.\nEnsure the overall output quality of the team.\nMentor team members and collaborate with them on personal and career growth.\nBe aware of engineering-wide technical and people initiatives and be open to help if necessary.\nBring up difficult and/or systemic challenges and blockers to the attention of your manager.\nAs an Engineering Manager, you are first and foremost a leader, not a developer. This doesn’t mean, though, that you don’t stay up to date with programming-related topics and make sure that you get your hands dirty regularly.\nLead the recruiting and hiring process of the team.\nTrack progress, assess risks, coordinate delivery, and actively communicate contingency and mitigation plans for the team.\nApply system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications.\nIn the first week, expect to:\nStart on the team by being introduced to Toptal and its culture, meeting colleagues, and getting access to documentation and repositories.\nIn the first month, expect to:\nComplete onboarding, having pushed code to production, and be introduced to your future teammates.\nIn the first three months, expect to:\nBe working with your team and understand its mission and roadmap.\nConduct regular 1:1s with your teammates, and begin to understand their strengths and aspirations.\nBe leading your team’s efforts from planning to delivery.\nIn the first six months, expect to:\nBuild a deep understanding of the mission, constraints, and capabilities of your team and squad.\nDevelop relationships with Engineers, Team Leads, and other colleagues to maximize cross-collaboration whenever beneficial.\nContribute improvement suggestions at an Engineering-wide and even company-wide level.\nIn the first year, expect to:\nHave led the shipping of at least one major feature having product-wide impact.\nHave defined yearly goals and objectives with and for your team.\nQualifications and Job Requirements:\n7+ years of experience working with back-end, front-end technologies, and databases.\nSolid grasp of object-oriented programming, databases (PostgreSQL/Supabase), clean code, development, and automated testing methodologies.\n2+ years of previous experience leading an Engineering team.\nGood track record of delivering successful products as an engineer and engineering manager.\nExperience managing small teams with high autonomy and low process overhead.\nAbility to weigh implementation time against performance, failure tolerance, security, and long-term maintenance.\nExperience with data labeling, media processing (video/audio), or PDF manipulation is a plus.\nFamiliarity with LangGraph or LangChain and related technologies is a plus.\nFamiliarity with Redis, Kafka, and related caching and queueing technologies is a plus.\nFamiliarity with NextJS, React, JavaScript, TypeScript, and GraphQL is a plus.\nExperience designing and building AI Agents, MCP servers, and data classification components for training LLM’s is a plus.\nExperience with cloud-native infrastructure on platforms such as GCP or AWS is a plus.\nAbility to evaluate technical architecture trade-offs in real-time during design discussions.\nStrong code review skills — able to distinguish good from bad code and articulate why.\nActive, demonstrated experience as an AI-first engineer. Push the boundaries of development. Use of AI development tools (Copilot, Claude Code, Cursor, etc.) in your own workflow and try to delegate/automate repetitive tasks using agents\nGenuine curiosity about LLMs and AI-assisted engineering.\nStrong communication skills — clear writing, direct feedback, effective facilitation.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\n","hostedUrl":"https://jobs.lever.co/toptal/dd9eacec-2e9e-4ee4-b944-32da7229a0c6","applyUrl":"https://jobs.lever.co/toptal/dd9eacec-2e9e-4ee4-b944-32da7229a0c6/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-time","department":"Customer","location":"Canada","team":"Sales Development","allLocations":["Canada"]},"createdAt":1771629857329,"descriptionPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary:\nAs an Enterprise Sales Development Representative (SDR), you will drive business growth by identifying opportunities with target clients. You’ll play a pivotal role in identifying potential customers, generating new business opportunities, and providing support to both customers and our team. You will set the stage for successful sales interactions through cold outreach efforts and nurturing relationships to secure qualified meetings for our sales team. If you’re a self-motivated individual with a passion for sales, we encourage you to join our team!\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.\nResponsibilities:\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\nSales: Understand current and future demand. Enable, educate, and directly support the sales force to best position this practice with Toptal clients and win new business. Lead client conversations, presenting Toptal’s perspective on innovation and experience topics, and ask exploratory questions to better understand client needs.\nBegin the Relationship: Through lead-generation activities and cold-calling, you will prospect, educate, qualify, and develop sales-ready leads and opportunities from unsigned clients and accounts. You will enthusiastically explain Toptal’s vision, pinpoint opportunities, and generate interest.\nClient and Industry Knowledge: Clients are at the heart of everything we do. As the first point of contact for future Enterprise clients, you will be building rapport through strategic outreach and a well-rounded client and industry knowledge. Researching clients and staying informed on industry trends will be key to your success.\nCollaborate with Team Members: You will collaborate with your team and Sales Executives to pursue opportunities, recommend appropriate follow-up actions, and schedule qualified meetings. Communicating via Zoom and Slack is critical to maintaining a high level of collaboration and clear communication within the team.\nGrowth and Development: Our team has an aversion to complacency. We are always looking to improve both individually and as a team. Being open to and implementing feedback will be critical success factors in this role and at Toptal. As you become more comfortable in the role, you will help evolve our demand generation strategy and tactics.\nIn the first week, expect to:\nOnboard and integrate into Toptal.\nLearn Toptal’s model, our value proposition, and our story.\nWork with cross-functional teams to understand how you can utilize our incredible global team to build client relationships and drive success.\nLearn the breadth of Toptal’s impact on the world’s largest companies.\nGrasp the importance of the SDR function to the success of Toptal.\nUnderstand our sales method and our selling process to set you up for success.\nIn the first month, expect to:\nComplete our personalized sales training program with mock calls, cold calls, and role-play scenarios.\nLearn how to use Salesforce.com (our CRM) and other SaaS outreach tools (ZoomInfo, SalesLoft, LinkedIn Sales Navigator).\nIntegrate into your pod, partner with Enterprise Sales Executives and Client Partners, and begin targeting strategic accounts.\nLearn the process for outreach, including calling, emailing, and LinkedIn messaging. Implement an outreach process and hit 1-month objectives.\nLearn how to analyze industry drivers, business problems, and target buyers.\nIn the first three months, expect to:\nBecome fully ramped on the SDR team, attaining your metrics, which include calls, emails, and other sales activities.\nExercising discretion and independent judgment, uncover new opportunities within existing accounts and target accounts that result in revenue-generating engagements for Toptal.\nHit call/email quotas and fully ramped objectives.\nBecome proficient in using our SaaS tools.\nLearn how to maintain excellent data integrity in Salesforce.com.\nIn the first six months, expect to:\nContinuously hit fully ramped quotas and objectives.\nAssist with training and onboarding new SDRs.\nBuild new and existing client relationships, expand Toptal’s partnerships, and continue to execute account plans.\nSuggest, implement, and experiment with new lead and demand generation activities.\nIn the first year, expect to:\nHave built a portfolio of net new accounts from the strategic account list.\nBecome a mentor to new members of the team, helping them learn about Toptal, our model, and how proper sales development practices can improve relationships and increase revenue.\nQualifications and Job Requirements:\nBachelor’s degree is required.\n1-3 years of experience as an Enterprise SDR.\nKnowledgeable. Broad understanding of business challenges encountered by Enterprise clients.\nCritical thinking. Critically think through the challenges clients face to create new opportunities from unsigned clients and accounts.\nPerseverance. Be relentless and push towards your goal.\nPassion. Enthusiasm and ambition to succeed in this role, as it can be difficult if you hate rejection.\nOutstanding written and verbal communication skills.\nCuriosity. A desire to understand people, their problems, their companies, and their industries.\nConscientiousness. We’re not doing a simple SaaS sale, so discussions may get technical. Understanding sophisticated issues and explaining them to clients is important.\nMotivated. Be highly motivated and continuously strive for personal and professional improvement.\nResourceful. Think about target accounts as your own business - we want self-starters who are passionate about hunting for new accounts, and who thrive with the freedom and accountability of leading their portion of the business.\nProactive. Understand our mission and do the work required to drive us to that goal, by following a process and being creative.\nCommunication. You must exhibit outstanding written and verbal communication skills. Communication is the lifeblood of both internal and external relationships. Demonstrate excellent communication in all forms, across a wide variety of personality types, roles, and geographies.\nTeam. Nothing we do is done in isolation. Success depends on your ability to work as a team both within Toptal and within your client accounts.\nOwnership. Exhibit ownership of accounts, successes, and failures.\nProblem Solver. Life throws in minor challenges beyond the primary problems this role is meant to solve. You must have the ability to take those in stride and persist despite setbacks.\nPrioritization. The nature of this role requires that you understand the priorities and timelines associated with each of your accounts and execute appropriately with those in mind.\nAbility to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\n","description":"\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As an Enterprise Sales Development Representative (SDR), you will drive business growth by identifying opportunities with target clients. You’ll play a pivotal role in identifying potential customers, generating new business opportunities, and providing support to both customers and our team. You will set the stage for successful sales interactions through cold outreach efforts and nurturing relationships to secure qualified meetings for our sales team. If you’re a self-motivated individual with a passion for sales, we encourage you to join our team!
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Sales: Understand current and future demand. Enable, educate, and directly support the sales force to best position this practice with Toptal clients and win new business. Lead client conversations, presenting Toptal’s perspective on innovation and experience topics, and ask exploratory questions to better understand client needs.
\n- Begin the Relationship: Through lead-generation activities and cold-calling, you will prospect, educate, qualify, and develop sales-ready leads and opportunities from unsigned clients and accounts. You will enthusiastically explain Toptal’s vision, pinpoint opportunities, and generate interest.
\n- Client and Industry Knowledge: Clients are at the heart of everything we do. As the first point of contact for future Enterprise clients, you will be building rapport through strategic outreach and a well-rounded client and industry knowledge. Researching clients and staying informed on industry trends will be key to your success.
\n- Collaborate with Team Members: You will collaborate with your team and Sales Executives to pursue opportunities, recommend appropriate follow-up actions, and schedule qualified meetings. Communicating via Zoom and Slack is critical to maintaining a high level of collaboration and clear communication within the team.
\n- Growth and Development: Our team has an aversion to complacency. We are always looking to improve both individually and as a team. Being open to and implementing feedback will be critical success factors in this role and at Toptal. As you become more comfortable in the role, you will help evolve our demand generation strategy and tactics.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal.
\n- Learn Toptal’s model, our value proposition, and our story.
\n- Work with cross-functional teams to understand how you can utilize our incredible global team to build client relationships and drive success.
\n- Learn the breadth of Toptal’s impact on the world’s largest companies.
\n- Grasp the importance of the SDR function to the success of Toptal.
\n- Understand our sales method and our selling process to set you up for success.
\n
\n
In the first month, expect to:
\n
\n- Complete our personalized sales training program with mock calls, cold calls, and role-play scenarios.
\n- Learn how to use Salesforce.com (our CRM) and other SaaS outreach tools (ZoomInfo, SalesLoft, LinkedIn Sales Navigator).
\n- Integrate into your pod, partner with Enterprise Sales Executives and Client Partners, and begin targeting strategic accounts.
\n- Learn the process for outreach, including calling, emailing, and LinkedIn messaging. Implement an outreach process and hit 1-month objectives.
\n- Learn how to analyze industry drivers, business problems, and target buyers.
\n
\n
In the first three months, expect to:
\n
\n- Become fully ramped on the SDR team, attaining your metrics, which include calls, emails, and other sales activities.
\n- Exercising discretion and independent judgment, uncover new opportunities within existing accounts and target accounts that result in revenue-generating engagements for Toptal.
\n- Hit call/email quotas and fully ramped objectives.
\n- Become proficient in using our SaaS tools.
\n- Learn how to maintain excellent data integrity in Salesforce.com.
\n
\n
In the first six months, expect to:
\n
\n- Continuously hit fully ramped quotas and objectives.
\n- Assist with training and onboarding new SDRs.
\n- Build new and existing client relationships, expand Toptal’s partnerships, and continue to execute account plans.
\n- Suggest, implement, and experiment with new lead and demand generation activities.
\n
\n
In the first year, expect to:
\n
\n- Have built a portfolio of net new accounts from the strategic account list.
\n- Become a mentor to new members of the team, helping them learn about Toptal, our model, and how proper sales development practices can improve relationships and increase revenue.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 1-3 years of experience as an Enterprise SDR.
\n- Knowledgeable. Broad understanding of business challenges encountered by Enterprise clients.
\n- Critical thinking. Critically think through the challenges clients face to create new opportunities from unsigned clients and accounts.
\n- Perseverance. Be relentless and push towards your goal.
\n- Passion. Enthusiasm and ambition to succeed in this role, as it can be difficult if you hate rejection.
\n- Outstanding written and verbal communication skills.
\n- Curiosity. A desire to understand people, their problems, their companies, and their industries.
\n- Conscientiousness. We’re not doing a simple SaaS sale, so discussions may get technical. Understanding sophisticated issues and explaining them to clients is important.
\n- Motivated. Be highly motivated and continuously strive for personal and professional improvement.
\n- Resourceful. Think about target accounts as your own business - we want self-starters who are passionate about hunting for new accounts, and who thrive with the freedom and accountability of leading their portion of the business.
\n- Proactive. Understand our mission and do the work required to drive us to that goal, by following a process and being creative.
\n- Communication. You must exhibit outstanding written and verbal communication skills. Communication is the lifeblood of both internal and external relationships. Demonstrate excellent communication in all forms, across a wide variety of personality types, roles, and geographies.
\n- Team. Nothing we do is done in isolation. Success depends on your ability to work as a team both within Toptal and within your client accounts.
\n- Ownership. Exhibit ownership of accounts, successes, and failures.
\n- Problem Solver. Life throws in minor challenges beyond the primary problems this role is meant to solve. You must have the ability to take those in stride and persist despite setbacks.
\n- Prioritization. The nature of this role requires that you understand the priorities and timelines associated with each of your accounts and execute appropriately with those in mind.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As an Enterprise Sales Development Representative (SDR), you will drive business growth by identifying opportunities with target clients. You’ll play a pivotal role in identifying potential customers, generating new business opportunities, and providing support to both customers and our team. You will set the stage for successful sales interactions through cold outreach efforts and nurturing relationships to secure qualified meetings for our sales team. If you’re a self-motivated individual with a passion for sales, we encourage you to join our team!
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Sales: Understand current and future demand. Enable, educate, and directly support the sales force to best position this practice with Toptal clients and win new business. Lead client conversations, presenting Toptal’s perspective on innovation and experience topics, and ask exploratory questions to better understand client needs.
\n- Begin the Relationship: Through lead-generation activities and cold-calling, you will prospect, educate, qualify, and develop sales-ready leads and opportunities from unsigned clients and accounts. You will enthusiastically explain Toptal’s vision, pinpoint opportunities, and generate interest.
\n- Client and Industry Knowledge: Clients are at the heart of everything we do. As the first point of contact for future Enterprise clients, you will be building rapport through strategic outreach and a well-rounded client and industry knowledge. Researching clients and staying informed on industry trends will be key to your success.
\n- Collaborate with Team Members: You will collaborate with your team and Sales Executives to pursue opportunities, recommend appropriate follow-up actions, and schedule qualified meetings. Communicating via Zoom and Slack is critical to maintaining a high level of collaboration and clear communication within the team.
\n- Growth and Development: Our team has an aversion to complacency. We are always looking to improve both individually and as a team. Being open to and implementing feedback will be critical success factors in this role and at Toptal. As you become more comfortable in the role, you will help evolve our demand generation strategy and tactics.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal.
\n- Learn Toptal’s model, our value proposition, and our story.
\n- Work with cross-functional teams to understand how you can utilize our incredible global team to build client relationships and drive success.
\n- Learn the breadth of Toptal’s impact on the world’s largest companies.
\n- Grasp the importance of the SDR function to the success of Toptal.
\n- Understand our sales method and our selling process to set you up for success.
\n
\n
In the first month, expect to:
\n
\n- Complete our personalized sales training program with mock calls, cold calls, and role-play scenarios.
\n- Learn how to use Salesforce.com (our CRM) and other SaaS outreach tools (ZoomInfo, SalesLoft, LinkedIn Sales Navigator).
\n- Integrate into your pod, partner with Enterprise Sales Executives and Client Partners, and begin targeting strategic accounts.
\n- Learn the process for outreach, including calling, emailing, and LinkedIn messaging. Implement an outreach process and hit 1-month objectives.
\n- Learn how to analyze industry drivers, business problems, and target buyers.
\n
\n
In the first three months, expect to:
\n
\n- Become fully ramped on the SDR team, attaining your metrics, which include calls, emails, and other sales activities.
\n- Exercising discretion and independent judgment, uncover new opportunities within existing accounts and target accounts that result in revenue-generating engagements for Toptal.
\n- Hit call/email quotas and fully ramped objectives.
\n- Become proficient in using our SaaS tools.
\n- Learn how to maintain excellent data integrity in Salesforce.com.
\n
\n
In the first six months, expect to:
\n
\n- Continuously hit fully ramped quotas and objectives.
\n- Assist with training and onboarding new SDRs.
\n- Build new and existing client relationships, expand Toptal’s partnerships, and continue to execute account plans.
\n- Suggest, implement, and experiment with new lead and demand generation activities.
\n
\n
In the first year, expect to:
\n
\n- Have built a portfolio of net new accounts from the strategic account list.
\n- Become a mentor to new members of the team, helping them learn about Toptal, our model, and how proper sales development practices can improve relationships and increase revenue.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 1-3 years of experience as an Enterprise SDR.
\n- Knowledgeable. Broad understanding of business challenges encountered by Enterprise clients.
\n- Critical thinking. Critically think through the challenges clients face to create new opportunities from unsigned clients and accounts.
\n- Perseverance. Be relentless and push towards your goal.
\n- Passion. Enthusiasm and ambition to succeed in this role, as it can be difficult if you hate rejection.
\n- Outstanding written and verbal communication skills.
\n- Curiosity. A desire to understand people, their problems, their companies, and their industries.
\n- Conscientiousness. We’re not doing a simple SaaS sale, so discussions may get technical. Understanding sophisticated issues and explaining them to clients is important.
\n- Motivated. Be highly motivated and continuously strive for personal and professional improvement.
\n- Resourceful. Think about target accounts as your own business - we want self-starters who are passionate about hunting for new accounts, and who thrive with the freedom and accountability of leading their portion of the business.
\n- Proactive. Understand our mission and do the work required to drive us to that goal, by following a process and being creative.
\n- Communication. You must exhibit outstanding written and verbal communication skills. Communication is the lifeblood of both internal and external relationships. Demonstrate excellent communication in all forms, across a wide variety of personality types, roles, and geographies.
\n- Team. Nothing we do is done in isolation. Success depends on your ability to work as a team both within Toptal and within your client accounts.
\n- Ownership. Exhibit ownership of accounts, successes, and failures.
\n- Problem Solver. Life throws in minor challenges beyond the primary problems this role is meant to solve. You must have the ability to take those in stride and persist despite setbacks.
\n- Prioritization. The nature of this role requires that you understand the priorities and timelines associated with each of your accounts and execute appropriately with those in mind.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As an Enterprise Sales Development Representative (SDR), you will drive business growth by identifying opportunities with target clients. You’ll play a pivotal role in identifying potential customers, generating new business opportunities, and providing support to both customers and our team. You will set the stage for successful sales interactions through cold outreach efforts and nurturing relationships to secure qualified meetings for our sales team. If you’re a self-motivated individual with a passion for sales, we encourage you to join our team!
\n
This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Sales: Understand current and future demand. Enable, educate, and directly support the sales force to best position this practice with Toptal clients and win new business. Lead client conversations, presenting Toptal’s perspective on innovation and experience topics, and ask exploratory questions to better understand client needs.
\n- Begin the Relationship: Through lead-generation activities and cold-calling, you will prospect, educate, qualify, and develop sales-ready leads and opportunities from unsigned clients and accounts. You will enthusiastically explain Toptal’s vision, pinpoint opportunities, and generate interest.
\n- Client and Industry Knowledge: Clients are at the heart of everything we do. As the first point of contact for future Enterprise clients, you will be building rapport through strategic outreach and a well-rounded client and industry knowledge. Researching clients and staying informed on industry trends will be key to your success.
\n- Collaborate with Team Members: You will collaborate with your team and Sales Executives to pursue opportunities, recommend appropriate follow-up actions, and schedule qualified meetings. Communicating via Zoom and Slack is critical to maintaining a high level of collaboration and clear communication within the team.
\n- Growth and Development: Our team has an aversion to complacency. We are always looking to improve both individually and as a team. Being open to and implementing feedback will be critical success factors in this role and at Toptal. As you become more comfortable in the role, you will help evolve our demand generation strategy and tactics.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal.
\n- Learn Toptal’s model, our value proposition, and our story.
\n- Work with cross-functional teams to understand how you can utilize our incredible global team to build client relationships and drive success.
\n- Learn the breadth of Toptal’s impact on the world’s largest companies.
\n- Grasp the importance of the SDR function to the success of Toptal.
\n- Understand our sales method and our selling process to set you up for success.
\n
\n
In the first month, expect to:
\n
\n- Complete our personalized sales training program with mock calls, cold calls, and role-play scenarios.
\n- Learn how to use Salesforce.com (our CRM) and other SaaS outreach tools (ZoomInfo, SalesLoft, LinkedIn Sales Navigator).
\n- Integrate into your pod, partner with Enterprise Sales Executives and Client Partners, and begin targeting strategic accounts.
\n- Learn the process for outreach, including calling, emailing, and LinkedIn messaging. Implement an outreach process and hit 1-month objectives.
\n- Learn how to analyze industry drivers, business problems, and target buyers.
\n
\n
In the first three months, expect to:
\n
\n- Become fully ramped on the SDR team, attaining your metrics, which include calls, emails, and other sales activities.
\n- Exercising discretion and independent judgment, uncover new opportunities within existing accounts and target accounts that result in revenue-generating engagements for Toptal.
\n- Hit call/email quotas and fully ramped objectives.
\n- Become proficient in using our SaaS tools.
\n- Learn how to maintain excellent data integrity in Salesforce.com.
\n
\n
In the first six months, expect to:
\n
\n- Continuously hit fully ramped quotas and objectives.
\n- Assist with training and onboarding new SDRs.
\n- Build new and existing client relationships, expand Toptal’s partnerships, and continue to execute account plans.
\n- Suggest, implement, and experiment with new lead and demand generation activities.
\n
\n
In the first year, expect to:
\n
\n- Have built a portfolio of net new accounts from the strategic account list.
\n- Become a mentor to new members of the team, helping them learn about Toptal, our model, and how proper sales development practices can improve relationships and increase revenue.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 1-3 years of experience as an Enterprise SDR.
\n- Knowledgeable. Broad understanding of business challenges encountered by Enterprise clients.
\n- Critical thinking. Critically think through the challenges clients face to create new opportunities from unsigned clients and accounts.
\n- Perseverance. Be relentless and push towards your goal.
\n- Passion. Enthusiasm and ambition to succeed in this role, as it can be difficult if you hate rejection.
\n- Curiosity. A desire to understand people, their problems, their companies, and their industries.
\n- Conscientiousness. We’re not doing a simple SaaS sale, so discussions may get technical. Understanding sophisticated issues and explaining them to clients is important.
\n- Motivated. Be highly motivated and continuously strive for personal and professional improvement.
\n- Resourceful. Think about target accounts as your own business - we want self-starters who are passionate about hunting for new accounts, and who thrive with the freedom and accountability of leading their portion of the business.
\n- Proactive. Understand our mission and do the work required to drive us to that goal, by following a process and being creative.
\n- Communication. You must exhibit outstanding written and verbal communication skills. Communication is the lifeblood of both internal and external relationships. Demonstrate excellent communication in all forms, across a wide variety of personality types, roles, and geographies.
\n- Team. Nothing we do is done in isolation. Success depends on your ability to work as a team both within Toptal and within your client accounts.
\n- Ownership. Exhibit ownership of accounts, successes, and failures.
\n- Problem Solver. Life throws in minor challenges beyond the primary problems this role is meant to solve. You must have the ability to take those in stride and persist despite setbacks.
\n- Prioritization. The nature of this role requires that you understand the priorities and timelines associated with each of your accounts and execute appropriately with those in mind.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Essential Job Functions
\n
\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\n
US FLSA Classification: Full-Time/Exempt
\n
\n
This position receives a base salary and is also eligible to earn monthly commissions based on sales development results. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\n
Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As an Enterprise Sales Development Representative (SDR), you will drive business growth by identifying opportunities with target clients. You’ll play a pivotal role in identifying potential customers, generating new business opportunities, and providing support to both customers and our team. You will set the stage for successful sales interactions through cold outreach efforts and nurturing relationships to secure qualified meetings for our sales team. If you’re a self-motivated individual with a passion for sales, we encourage you to join our team!
\n
This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Sales: Understand current and future demand. Enable, educate, and directly support the sales force to best position this practice with Toptal clients and win new business. Lead client conversations, presenting Toptal’s perspective on innovation and experience topics, and ask exploratory questions to better understand client needs.
\n- Begin the Relationship: Through lead-generation activities and cold-calling, you will prospect, educate, qualify, and develop sales-ready leads and opportunities from unsigned clients and accounts. You will enthusiastically explain Toptal’s vision, pinpoint opportunities, and generate interest.
\n- Client and Industry Knowledge: Clients are at the heart of everything we do. As the first point of contact for future Enterprise clients, you will be building rapport through strategic outreach and a well-rounded client and industry knowledge. Researching clients and staying informed on industry trends will be key to your success.
\n- Collaborate with Team Members: You will collaborate with your team and Sales Executives to pursue opportunities, recommend appropriate follow-up actions, and schedule qualified meetings. Communicating via Zoom and Slack is critical to maintaining a high level of collaboration and clear communication within the team.
\n- Growth and Development: Our team has an aversion to complacency. We are always looking to improve both individually and as a team. Being open to and implementing feedback will be critical success factors in this role and at Toptal. As you become more comfortable in the role, you will help evolve our demand generation strategy and tactics.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal.
\n- Learn Toptal’s model, our value proposition, and our story.
\n- Work with cross-functional teams to understand how you can utilize our incredible global team to build client relationships and drive success.
\n- Learn the breadth of Toptal’s impact on the world’s largest companies.
\n- Grasp the importance of the SDR function to the success of Toptal.
\n- Understand our sales method and our selling process to set you up for success.
\n
\n
In the first month, expect to:
\n
\n- Complete our personalized sales training program with mock calls, cold calls, and role-play scenarios.
\n- Learn how to use Salesforce.com (our CRM) and other SaaS outreach tools (ZoomInfo, SalesLoft, LinkedIn Sales Navigator).
\n- Integrate into your pod, partner with Enterprise Sales Executives and Client Partners, and begin targeting strategic accounts.
\n- Learn the process for outreach, including calling, emailing, and LinkedIn messaging. Implement an outreach process and hit 1-month objectives.
\n- Learn how to analyze industry drivers, business problems, and target buyers.
\n
\n
In the first three months, expect to:
\n
\n- Become fully ramped on the SDR team, attaining your metrics, which include calls, emails, and other sales activities.
\n- Exercising discretion and independent judgment, uncover new opportunities within existing accounts and target accounts that result in revenue-generating engagements for Toptal.
\n- Hit call/email quotas and fully ramped objectives.
\n- Become proficient in using our SaaS tools.
\n- Learn how to maintain excellent data integrity in Salesforce.com.
\n
\n
In the first six months, expect to:
\n
\n- Continuously hit fully ramped quotas and objectives.
\n- Assist with training and onboarding new SDRs.
\n- Build new and existing client relationships, expand Toptal’s partnerships, and continue to execute account plans.
\n- Suggest, implement, and experiment with new lead and demand generation activities.
\n
\n
In the first year, expect to:
\n
\n- Have built a portfolio of net new accounts from the strategic account list.
\n- Become a mentor to new members of the team, helping them learn about Toptal, our model, and how proper sales development practices can improve relationships and increase revenue.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 1-3 years of experience as an Enterprise SDR.
\n- Knowledgeable. Broad understanding of business challenges encountered by Enterprise clients.
\n- Critical thinking. Critically think through the challenges clients face to create new opportunities from unsigned clients and accounts.
\n- Perseverance. Be relentless and push towards your goal.
\n- Passion. Enthusiasm and ambition to succeed in this role, as it can be difficult if you hate rejection.
\n- Curiosity. A desire to understand people, their problems, their companies, and their industries.
\n- Conscientiousness. We’re not doing a simple SaaS sale, so discussions may get technical. Understanding sophisticated issues and explaining them to clients is important.
\n- Motivated. Be highly motivated and continuously strive for personal and professional improvement.
\n- Resourceful. Think about target accounts as your own business - we want self-starters who are passionate about hunting for new accounts, and who thrive with the freedom and accountability of leading their portion of the business.
\n- Proactive. Understand our mission and do the work required to drive us to that goal, by following a process and being creative.
\n- Communication. You must exhibit outstanding written and verbal communication skills. Communication is the lifeblood of both internal and external relationships. Demonstrate excellent communication in all forms, across a wide variety of personality types, roles, and geographies.
\n- Team. Nothing we do is done in isolation. Success depends on your ability to work as a team both within Toptal and within your client accounts.
\n- Ownership. Exhibit ownership of accounts, successes, and failures.
\n- Problem Solver. Life throws in minor challenges beyond the primary problems this role is meant to solve. You must have the ability to take those in stride and persist despite setbacks.
\n- Prioritization. The nature of this role requires that you understand the priorities and timelines associated with each of your accounts and execute appropriately with those in mind.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Essential Job Functions
\n
\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\n
US FLSA Classification: Full-Time/Exempt
\n
\n
This position receives a base salary and is also eligible to earn monthly commissions based on sales development results. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\n
Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As an Enterprise Sales Executive at Toptal, you will be a key driver of growth within our Consumer Products and Services (CP&S) industry vertical. In this role, you will identify, develop, and close opportunities with enterprise clients by helping them solve complex business challenges across a broad range of capabilities, including technology, marketing, management consulting, and AI-enabled transformation. You will develop tailored solutions that help clients accelerate strategic initiatives and achieve measurable business outcomes.
\n
This role is designed for true hunters who thrive in a high-performance, client-facing environment. It is ideal for individuals who are passionate about building a book of business from the ground up, forging executive relationships, and creating long-term client value. Success in this role is measured by your ability to convert new enterprise relationships into durable revenue and to establish Toptal as a core services provider embedded in your clients’ most critical initiatives.
\n
This is a remote position with concentrated fieldwork across the US East Coast. Applicants who reside in-market on the East Coast, or within commutable distance of a major East Coast metropolitan area, are strongly preferred. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\n
Consumer products and retail organizations are under pressure to move faster than their current operating models allow. AI has shifted from experimentation to execution, and companies across this sector are actively rebuilding how work gets done, across brand and marketing, commercial, supply chain, and digital commerce. Toptal’s CP&S vertical already partners with some of the largest consumer products organizations in the world on exactly this work.
\n
This role exists to bring dedicated senior coverage to the US East Coast, where our client concentration and opportunity density are highest, and to convert that density into new enterprise relationships. You will report directly to the General Manager of the Consumer Products & Services industry vertical.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
You will be responsible for building a targeted portfolio of accounts via identifying, prioritizing, and developing your own book of business rather than inheriting an existing one. Once you have signed net new customers, you will partner with Client Partners to deepen and expand those strategic relationships over time. Net new accounts typically involve mid-level stakeholders across one or two business units and call for a disciplined, transactional approach, matching skills to immediate needs with speed and precision. As relationships mature, accounts become more complex, with deeper engagement across multiple business units and senior executive relationships. These accounts demand a highly consultative, strategic approach that includes navigating cross-functional priorities, aligning to evolving client business objectives, and demonstrating credibility at the C-suite level. Success will require the ability to adapt your engagement style to the maturity and complexity of each account, while consistently driving value and long-term growth.
\n
\n- Own and build a portfolio of enterprise Consumer Products and Services accounts, with direct accountability for new logo acquisition, revenue growth, and client outcomes.
\n- Prospect, pitch, negotiate, and close new opportunities in close partnership with our Sales Development Representatives (SDRs), while expanding the relationships you establish.
\n- Define and execute account strategy, including opportunity creation, pipeline development, and multi-year growth planning.
\n- Lead solution development and deal execution in partnership with Industry GMs, Practice Leaders, Pre-Sales Solutions, and Delivery teams.
\n- Partner with Client Partners to drive coordinated account expansion and maximize total account value as accounts mature.
\n- Shape industry solutions that apply Toptal’s technology, marketing, consulting, and AI capabilities to the operating model challenges facing consumer products and retail organizations.
\n- Maintain disciplined pipeline and account intelligence to support accurate forecasting and informed decision-making.
\n- Lead strategic conversations with prospective and existing clients, while exercising discretion and independent judgment.
\n
\n
Your portfolio will ramp over your first 9-12 months, after which you will be measured against an annualized gross sales target of $10M, aligning with our broader portfolio strategies.
\n
In the first week, expect to:
\n
\n- Onboard with Toptal and meet your TopPal.
\n- Learn the core of Toptal’s model, our value proposition, and our deep capabilities.
\n- Familiarize yourself with the tools and resources needed to be successful.
\n- Dive into our sales methods, our selling processes, and playbooks.
\n- Become familiar with our contracting and legal methodologies, templates, tools, and processes.
\n
\n
In the first month, expect to:
\n
\n- Meet key Toptal stakeholders who will support your success and the success of the overall team.
\n- Learn about the Industry Go-To-Market Strategy, our key sales plays, and our client engagement model.
\n- Work with the CP&S General Manager to establish a portfolio strategy and build account plans.
\n- Shadow key calls and client meetings.
\n- Begin to meet with clients, leveraging your existing industry network and relationships, to articulate Toptal’s capabilities and identify where we can help organizations.
\n- Begin prospecting and actively engaging target accounts within your portfolio.
\n- Meet with SDRs, Client Partners, and cross-functional team members to align on joint account strategies.
\n- Collaborate with Pre-Sales Solutions and Delivery teams to understand how we design engagements.
\n
\n
In the first three months, expect to:
\n
\n- Exercise discretion and independent judgment in the negotiation of contracts, work collaboratively with clients, and help them engage with Toptal’s capabilities and specialists.
\n- Begin shaping industry solutions that resonate with your target accounts, including AI-enabled approaches, demonstrating your comfort and ability in working with ambiguity and directly working to innovate alongside your clients.
\n- Establish credibility with client stakeholders through informed, consultative engagement tied to their priorities and current initiatives.
\n- Own your pipeline and forecast with confidence.
\n- Develop proposals and close your first set of deals.
\n- Actively contribute to team rituals, best practice sharing, and win/loss reviews.
\n
\n
In the first six months, expect to:
\n
\n- Have an initial base of active clients while continuing to build your overall portfolio.
\n- Expand your buyer network and deepen executive engagement across your accounts.
\n- Drive net new opportunities by introducing additional capabilities and displacing incumbent providers.
\n- Shape and influence client priorities, aligning Toptal’s solutions to critical business objectives.
\n- Execute against a defined growth plan tied to measurable outcomes.
\n
\n
In the first year, expect to:
\n
\n- Have built a list of incredible client accounts, advising them on how to utilize our capabilities to address their priorities and key business challenges.
\n- Establish and expand a strong executive network across your portfolio, building a foundation of advocates and sponsors.
\n- Begin to mentor new members of the team, teaching them about Toptal, our model, and how to successfully grow their territory.
\n- Be recognized for your subject matter expertise in the Consumer Products and Services industry, leveraging your existing industry network and relationships as well as your proven consultative selling skills to drive meaningful results for your clients and the overall industry team.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 7-10+ years of experience in professional services, ideally gained at a leading consulting firm, with a strong foundation in enterprise account management and solution selling. For instance, experience in a Director, Principal, or Client Service Partner role at a top consulting firm.
\n- Extensive experience in consultative customer engagement and selling of service-oriented or outcome-based solutions, particularly within the Consumer Products and Services industry, with focus in the Retail, CPG, Food, and Grocery segments.
\n- Demonstrated success building a book of business from the ground up, i.e. self-sourcing, prospecting, and developing new enterprise relationships rather than relying on an inherited portfolio.
\n- Proven track record managing a $5M+ annualized gross portfolio and closing $250K–$1M+ complex, multi-phase deals with enterprise clients with $2B+ in annual revenue.
\n- Must be comfortable engaging C-level executives on industry trends impacting Consumer Products and Services.
\n- A well-rounded understanding of Consumer Products and Services industry challenges and trends, including how AI is reshaping consumer products operating models, and the ability to have an informed discussion about how Toptal’s technology, marketing, and management consulting capabilities can address these client challenges.
\n- Exposure to hybrid talent models or alternative consulting delivery models.
\n- Ability to build and execute account plans that lead to consistent portfolio growth and a healthy pipeline.
\n- Proven success in collaborative prospecting, running virtual and on-site sales calls, and leading sales pursuits backed by a multidisciplinary team.
\n- Experience negotiating complex service agreements with procurement and legal departments within enterprise accounts.
\n- Ability to partner effectively across multiple internal teams to shape innovative solutions that drive client success.
\n- Willingness and ability to travel to client sites, conferences, and team events (25–40%).
\n- Passion for solving client problems with creativity and urgency.
\n- Outstanding written and verbal communication skills.
\n- High level of intellectual curiosity, grit, and entrepreneurial spirit.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Essential Job Functions
\n
\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\n
US FLSA Classification: Full-Time/Exempt
\n
\n
This position receives a base salary and is also eligible to earn monthly commissions based on revenue generated from engagements sold. For candidates who meet the qualifications and job requirements listed above, Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\n
Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As an Enterprise Sales Executive at Toptal, you will be a key driver of growth within our Consumer Products and Services (CP&S) industry vertical. In this role, you will identify, develop, and close opportunities with enterprise clients by helping them solve complex business challenges across a broad range of capabilities, including technology, marketing, management consulting, and AI-enabled transformation. You will develop tailored solutions that help clients accelerate strategic initiatives and achieve measurable business outcomes.
\n
This role is designed for true hunters who thrive in a high-performance, client-facing environment. It is ideal for individuals who are passionate about building a book of business from the ground up, forging executive relationships, and creating long-term client value. Success in this role is measured by your ability to convert new enterprise relationships into durable revenue and to establish Toptal as a core services provider embedded in your clients’ most critical initiatives.
\n
This is a remote position with concentrated fieldwork across the US East Coast. Applicants who reside in-market on the East Coast, or within commutable distance of a major East Coast metropolitan area, are strongly preferred. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\n
Consumer products and retail organizations are under pressure to move faster than their current operating models allow. AI has shifted from experimentation to execution, and companies across this sector are actively rebuilding how work gets done, across brand and marketing, commercial, supply chain, and digital commerce. Toptal’s CP&S vertical already partners with some of the largest consumer products organizations in the world on exactly this work.
\n
This role exists to bring dedicated senior coverage to the US East Coast, where our client concentration and opportunity density are highest, and to convert that density into new enterprise relationships. You will report directly to the General Manager of the Consumer Products & Services industry vertical.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
You will be responsible for building a targeted portfolio of accounts via identifying, prioritizing, and developing your own book of business rather than inheriting an existing one. Once you have signed net new customers, you will partner with Client Partners to deepen and expand those strategic relationships over time. Net new accounts typically involve mid-level stakeholders across one or two business units and call for a disciplined, transactional approach, matching skills to immediate needs with speed and precision. As relationships mature, accounts become more complex, with deeper engagement across multiple business units and senior executive relationships. These accounts demand a highly consultative, strategic approach that includes navigating cross-functional priorities, aligning to evolving client business objectives, and demonstrating credibility at the C-suite level. Success will require the ability to adapt your engagement style to the maturity and complexity of each account, while consistently driving value and long-term growth.
\n
\n- Own and build a portfolio of enterprise Consumer Products and Services accounts, with direct accountability for new logo acquisition, revenue growth, and client outcomes.
\n- Prospect, pitch, negotiate, and close new opportunities in close partnership with our Sales Development Representatives (SDRs), while expanding the relationships you establish.
\n- Define and execute account strategy, including opportunity creation, pipeline development, and multi-year growth planning.
\n- Lead solution development and deal execution in partnership with Industry GMs, Practice Leaders, Pre-Sales Solutions, and Delivery teams.
\n- Partner with Client Partners to drive coordinated account expansion and maximize total account value as accounts mature.
\n- Shape industry solutions that apply Toptal’s technology, marketing, consulting, and AI capabilities to the operating model challenges facing consumer products and retail organizations.
\n- Maintain disciplined pipeline and account intelligence to support accurate forecasting and informed decision-making.
\n- Lead strategic conversations with prospective and existing clients, while exercising discretion and independent judgment.
\n
\n
Your portfolio will ramp over your first 9-12 months, after which you will be measured against an annualized gross sales target of $10M, aligning with our broader portfolio strategies.
\n
In the first week, expect to:
\n
\n- Onboard with Toptal and meet your TopPal.
\n- Learn the core of Toptal’s model, our value proposition, and our deep capabilities.
\n- Familiarize yourself with the tools and resources needed to be successful.
\n- Dive into our sales methods, our selling processes, and playbooks.
\n- Become familiar with our contracting and legal methodologies, templates, tools, and processes.
\n
\n
In the first month, expect to:
\n
\n- Meet key Toptal stakeholders who will support your success and the success of the overall team.
\n- Learn about the Industry Go-To-Market Strategy, our key sales plays, and our client engagement model.
\n- Work with the CP&S General Manager to establish a portfolio strategy and build account plans.
\n- Shadow key calls and client meetings.
\n- Begin to meet with clients, leveraging your existing industry network and relationships, to articulate Toptal’s capabilities and identify where we can help organizations.
\n- Begin prospecting and actively engaging target accounts within your portfolio.
\n- Meet with SDRs, Client Partners, and cross-functional team members to align on joint account strategies.
\n- Collaborate with Pre-Sales Solutions and Delivery teams to understand how we design engagements.
\n
\n
In the first three months, expect to:
\n
\n- Exercise discretion and independent judgment in the negotiation of contracts, work collaboratively with clients, and help them engage with Toptal’s capabilities and specialists.
\n- Begin shaping industry solutions that resonate with your target accounts, including AI-enabled approaches, demonstrating your comfort and ability in working with ambiguity and directly working to innovate alongside your clients.
\n- Establish credibility with client stakeholders through informed, consultative engagement tied to their priorities and current initiatives.
\n- Own your pipeline and forecast with confidence.
\n- Develop proposals and close your first set of deals.
\n- Actively contribute to team rituals, best practice sharing, and win/loss reviews.
\n
\n
In the first six months, expect to:
\n
\n- Have an initial base of active clients while continuing to build your overall portfolio.
\n- Expand your buyer network and deepen executive engagement across your accounts.
\n- Drive net new opportunities by introducing additional capabilities and displacing incumbent providers.
\n- Shape and influence client priorities, aligning Toptal’s solutions to critical business objectives.
\n- Execute against a defined growth plan tied to measurable outcomes.
\n
\n
In the first year, expect to:
\n
\n- Have built a list of incredible client accounts, advising them on how to utilize our capabilities to address their priorities and key business challenges.
\n- Establish and expand a strong executive network across your portfolio, building a foundation of advocates and sponsors.
\n- Begin to mentor new members of the team, teaching them about Toptal, our model, and how to successfully grow their territory.
\n- Be recognized for your subject matter expertise in the Consumer Products and Services industry, leveraging your existing industry network and relationships as well as your proven consultative selling skills to drive meaningful results for your clients and the overall industry team.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 7-10+ years of experience in professional services, ideally gained at a leading consulting firm, with a strong foundation in enterprise account management and solution selling. For instance, experience in a Director, Principal, or Client Service Partner role at a top consulting firm.
\n- Extensive experience in consultative customer engagement and selling of service-oriented or outcome-based solutions, particularly within the Consumer Products and Services industry, with focus in the Retail, CPG, Food, and Grocery segments.
\n- Demonstrated success building a book of business from the ground up, i.e. self-sourcing, prospecting, and developing new enterprise relationships rather than relying on an inherited portfolio.
\n- Proven track record managing a $5M+ annualized gross portfolio and closing $250K–$1M+ complex, multi-phase deals with enterprise clients with $2B+ in annual revenue.
\n- Must be comfortable engaging C-level executives on industry trends impacting Consumer Products and Services.
\n- A well-rounded understanding of Consumer Products and Services industry challenges and trends, including how AI is reshaping consumer products operating models, and the ability to have an informed discussion about how Toptal’s technology, marketing, and management consulting capabilities can address these client challenges.
\n- Exposure to hybrid talent models or alternative consulting delivery models.
\n- Ability to build and execute account plans that lead to consistent portfolio growth and a healthy pipeline.
\n- Proven success in collaborative prospecting, running virtual and on-site sales calls, and leading sales pursuits backed by a multidisciplinary team.
\n- Experience negotiating complex service agreements with procurement and legal departments within enterprise accounts.
\n- Ability to partner effectively across multiple internal teams to shape innovative solutions that drive client success.
\n- Willingness and ability to travel to client sites, conferences, and team events (25–40%).
\n- Passion for solving client problems with creativity and urgency.
\n- Outstanding written and verbal communication skills.
\n- High level of intellectual curiosity, grit, and entrepreneurial spirit.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Essential Job Functions
\n
\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\n
US FLSA Classification: Full-Time/Exempt
\n
\n
This position receives a base salary and is also eligible to earn monthly commissions based on revenue generated from engagements sold. For candidates who meet the qualifications and job requirements listed above, Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\n
Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
\n
About Toptal
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\nJob Summary:
\nAs an Enterprise Sales Executive on our Banking, Financial Services, and Insurance (BFSI) team, you will build a portfolio of clients by prospecting, pitching, negotiating, and closing new accounts. In this role, you will identify, develop, and close opportunities with enterprise clients by helping them solve complex business challenges across a broad range of capabilities, including technology, marketing, and management consulting. You will develop tailored solutions that help clients accelerate strategic initiatives and achieve measurable business outcomes. This role is designed for true hunters who thrive in a high-performance, client-facing environment. It is ideal for individuals who are passionate about building a territory from the ground up, forging executive relationships, and creating long-term client value.
\nThis is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\nResponsibilities:
\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\nYou will be responsible for building a targeted portfolio of accounts from scratch - identifying, prioritizing, and developing your own book of business rather than inheriting an existing one. Once you have signed net new customers, you will partner with Client Partners to deepen and expand those strategic relationships over time. Net new accounts typically involve mid-level stakeholders across one or two business units and call for a disciplined, transactional approach, matching skills to immediate needs with speed and precision. As relationships mature, accounts become more complex, with deeper engagement across multiple business units and senior executive relationships. These accounts demand a highly consultative, strategic approach that includes navigating cross-functional priorities, aligning to evolving client business objectives, and demonstrating credibility at the C-suite level. Success will require the ability to adapt your engagement style to the maturity and complexity of each account, while consistently driving value and long-term growth.
\n\n- Working closely with our Sales Development Representatives (SDRs), you will prospect, pitch, negotiate, and close new opportunities while also expanding existing relationships.
\n- You’ll operate in a highly collaborative, fast-paced environment, working alongside pre-sales experts and delivery teams to craft compelling, tailored solutions for each client.
\n- Your initial portfolio will scale toward an annualized gross sales target of $1M in your first year, with expectations to grow into a $5M book by years 2–3, aligning with our broader portfolio strategies.
\n
\nWe are seeking scrappy, bold, client-obsessed professionals who are energized by face-to-face interaction, inspired by client success, and motivated to close high-impact deals. This is not a “work from your home office” role. We’re looking for professionals who are ready to get in the field, build lasting relationships, and lead with purpose.
\nIn the first week, expect to:
\n\n- Onboard with Toptal, learning the core of our model, our value proposition, and our deep capabilities.
\n- Familiarize yourself with the tools and resources needed to be successful.
\n- Dive into our sales methods, our selling processes, and playbooks.
\n- Become familiar with our contracting and legal methodologies, templates, tools, and processes.
\n
\nIn the first month, expect to:
\n\n- Work with your Portfolio Leader to establish a portfolio strategy and build account plans.
\n- Begin to meet with clients, articulate Toptal’s capabilities, and identify where we can help organizations in your territory plan.
\n- Meet key Toptal stakeholders who will support your success and the success of the overall team.
\n- Learn about the Industry Go-To-Market Strategy, our key sales plays, and our client engagement model.
\n- Begin prospecting and actively engaging target accounts within your portfolio.
\n- Meet with Sales Development Representatives and Client Partners and cross-functional team members to align on joint account strategies.
\n- Collaborate with Pre-Sales Solutions and Delivery teams to understand how we design engagements.
\n
\nIn the first three months, expect to:
\n\n- Conduct research and outreach through multiple channels to uncover new business opportunities within your accounts and drive sales pursuits with cross-functional Toptal teams.
\n- Exercise discretion and independent judgment in the negotiation of contracts, work collaboratively with clients, and help them engage Toptal’s engineering, design, and business specialists.
\n- Provide consultation or advice to management on policies and procedures.
\n- Provide advice and support for the planning of long term or short term business objectives or initiatives.
\n
\nIn the first six months, expect to:
\n\n- Have an initial base of active clients, while continuing to build your overall portfolio.
\n- Develop a network of client relationships and build a foundation of advocates and sponsors to expand Toptal’s partnership with existing accounts in alignment with your portfolio strategy.
\n
\nIn the first year, expect to:
\n\n- Have built a list of incredible client accounts, advising them on how to utilize our talent network to build world-class distributed teams and increase efficiency.
\n- Begin to mentor new members of the team, teaching them about Toptal, our model, and how to successfully grow their territory.
\n- Continue to expand your portfolio of accounts, accelerate growth in your region, and use the full suite of capabilities that Toptal has to offer.
\n
\nQualifications and Job Requirements:
\n\n- Bachelor’s degree is required.
\n- Extensive experience in engaging and selling Consulting or Managed Services solutions, particularly within Financial Services or Professional Services organizations.
\n- Proven track record in full-cycle sales of large, complex, multi-phase, managed technology projects to enterprise clients with $2B+ in annual revenue.
\n- A well-rounded understanding of emerging technologies and ability to have an informed discussion about software delivery and development concepts with prospective clients.
\n- Ability to build and execute territory plans that lead to consistent portfolio growth and a healthy pipeline.
\n- Proven success in prospecting, running virtual sales calls, and leading sales pursuits backed by a multidisciplinary team.
\n- Experience negotiating complex service agreements with procurement and legal departments within enterprise accounts.
\n- Regular or periodic travel to meet and engage with Toptal clients and customers both inside and outside of your geographic location (25% or less).
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\nEssential Job Functions
\n\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\nUS FLSA Classification: Full-Time/Exempt
\nThis position receives a base salary and is also eligible to earn monthly commissions based on sales development results. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\nApplications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
","id":"ebe1c98d-9034-44cf-a58a-b863e8df86d8","lists":[],"text":"Enterprise Sales Executive, Banking, Financial Services and Insurance - US-Based","country":"CA","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"About Toptal
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\nJob Summary:
\nAs an Enterprise Sales Executive on our Banking, Financial Services, and Insurance (BFSI) team, you will build a portfolio of clients by prospecting, pitching, negotiating, and closing new accounts. In this role, you will identify, develop, and close opportunities with enterprise clients by helping them solve complex business challenges across a broad range of capabilities, including technology, marketing, and management consulting. You will develop tailored solutions that help clients accelerate strategic initiatives and achieve measurable business outcomes. This role is designed for true hunters who thrive in a high-performance, client-facing environment. It is ideal for individuals who are passionate about building a territory from the ground up, forging executive relationships, and creating long-term client value.
\nThis is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\nResponsibilities:
\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\nYou will be responsible for building a targeted portfolio of accounts from scratch - identifying, prioritizing, and developing your own book of business rather than inheriting an existing one. Once you have signed net new customers, you will partner with Client Partners to deepen and expand those strategic relationships over time. Net new accounts typically involve mid-level stakeholders across one or two business units and call for a disciplined, transactional approach, matching skills to immediate needs with speed and precision. As relationships mature, accounts become more complex, with deeper engagement across multiple business units and senior executive relationships. These accounts demand a highly consultative, strategic approach that includes navigating cross-functional priorities, aligning to evolving client business objectives, and demonstrating credibility at the C-suite level. Success will require the ability to adapt your engagement style to the maturity and complexity of each account, while consistently driving value and long-term growth.
\n\n- Working closely with our Sales Development Representatives (SDRs), you will prospect, pitch, negotiate, and close new opportunities while also expanding existing relationships.
\n- You’ll operate in a highly collaborative, fast-paced environment, working alongside pre-sales experts and delivery teams to craft compelling, tailored solutions for each client.
\n- Your initial portfolio will scale toward an annualized gross sales target of $1M in your first year, with expectations to grow into a $5M book by years 2–3, aligning with our broader portfolio strategies.
\n
\nWe are seeking scrappy, bold, client-obsessed professionals who are energized by face-to-face interaction, inspired by client success, and motivated to close high-impact deals. This is not a “work from your home office” role. We’re looking for professionals who are ready to get in the field, build lasting relationships, and lead with purpose.
\nIn the first week, expect to:
\n\n- Onboard with Toptal, learning the core of our model, our value proposition, and our deep capabilities.
\n- Familiarize yourself with the tools and resources needed to be successful.
\n- Dive into our sales methods, our selling processes, and playbooks.
\n- Become familiar with our contracting and legal methodologies, templates, tools, and processes.
\n
\nIn the first month, expect to:
\n\n- Work with your Portfolio Leader to establish a portfolio strategy and build account plans.
\n- Begin to meet with clients, articulate Toptal’s capabilities, and identify where we can help organizations in your territory plan.
\n- Meet key Toptal stakeholders who will support your success and the success of the overall team.
\n- Learn about the Industry Go-To-Market Strategy, our key sales plays, and our client engagement model.
\n- Begin prospecting and actively engaging target accounts within your portfolio.
\n- Meet with Sales Development Representatives and Client Partners and cross-functional team members to align on joint account strategies.
\n- Collaborate with Pre-Sales Solutions and Delivery teams to understand how we design engagements.
\n
\nIn the first three months, expect to:
\n\n- Conduct research and outreach through multiple channels to uncover new business opportunities within your accounts and drive sales pursuits with cross-functional Toptal teams.
\n- Exercise discretion and independent judgment in the negotiation of contracts, work collaboratively with clients, and help them engage Toptal’s engineering, design, and business specialists.
\n- Provide consultation or advice to management on policies and procedures.
\n- Provide advice and support for the planning of long term or short term business objectives or initiatives.
\n
\nIn the first six months, expect to:
\n\n- Have an initial base of active clients, while continuing to build your overall portfolio.
\n- Develop a network of client relationships and build a foundation of advocates and sponsors to expand Toptal’s partnership with existing accounts in alignment with your portfolio strategy.
\n
\nIn the first year, expect to:
\n\n- Have built a list of incredible client accounts, advising them on how to utilize our talent network to build world-class distributed teams and increase efficiency.
\n- Begin to mentor new members of the team, teaching them about Toptal, our model, and how to successfully grow their territory.
\n- Continue to expand your portfolio of accounts, accelerate growth in your region, and use the full suite of capabilities that Toptal has to offer.
\n
\nQualifications and Job Requirements:
\n\n- Bachelor’s degree is required.
\n- Extensive experience in engaging and selling Consulting or Managed Services solutions, particularly within Financial Services or Professional Services organizations.
\n- Proven track record in full-cycle sales of large, complex, multi-phase, managed technology projects to enterprise clients with $2B+ in annual revenue.
\n- A well-rounded understanding of emerging technologies and ability to have an informed discussion about software delivery and development concepts with prospective clients.
\n- Ability to build and execute territory plans that lead to consistent portfolio growth and a healthy pipeline.
\n- Proven success in prospecting, running virtual sales calls, and leading sales pursuits backed by a multidisciplinary team.
\n- Experience negotiating complex service agreements with procurement and legal departments within enterprise accounts.
\n- Regular or periodic travel to meet and engage with Toptal clients and customers both inside and outside of your geographic location (25% or less).
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\nEssential Job Functions
\n\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\nUS FLSA Classification: Full-Time/Exempt
\nThis position receives a base salary and is also eligible to earn monthly commissions based on sales development results. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\nApplications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
","descriptionBodyPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary:\nAs an Enterprise Sales Executive on our Banking, Financial Services, and Insurance (BFSI) team, you will build a portfolio of clients by prospecting, pitching, negotiating, and closing new accounts. In this role, you will identify, develop, and close opportunities with enterprise clients by helping them solve complex business challenges across a broad range of capabilities, including technology, marketing, and management consulting. You will develop tailored solutions that help clients accelerate strategic initiatives and achieve measurable business outcomes. This role is designed for true hunters who thrive in a high-performance, client-facing environment. It is ideal for individuals who are passionate about building a territory from the ground up, forging executive relationships, and creating long-term client value.\nThis is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.\nResponsibilities:\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\nYou will be responsible for building a targeted portfolio of accounts from scratch - identifying, prioritizing, and developing your own book of business rather than inheriting an existing one. Once you have signed net new customers, you will partner with Client Partners to deepen and expand those strategic relationships over time. Net new accounts typically involve mid-level stakeholders across one or two business units and call for a disciplined, transactional approach, matching skills to immediate needs with speed and precision. As relationships mature, accounts become more complex, with deeper engagement across multiple business units and senior executive relationships. These accounts demand a highly consultative, strategic approach that includes navigating cross-functional priorities, aligning to evolving client business objectives, and demonstrating credibility at the C-suite level. Success will require the ability to adapt your engagement style to the maturity and complexity of each account, while consistently driving value and long-term growth.\nWorking closely with our Sales Development Representatives (SDRs), you will prospect, pitch, negotiate, and close new opportunities while also expanding existing relationships.\nYou’ll operate in a highly collaborative, fast-paced environment, working alongside pre-sales experts and delivery teams to craft compelling, tailored solutions for each client.\nYour initial portfolio will scale toward an annualized gross sales target of $1M in your first year, with expectations to grow into a $5M book by years 2–3, aligning with our broader portfolio strategies.\nWe are seeking scrappy, bold, client-obsessed professionals who are energized by face-to-face interaction, inspired by client success, and motivated to close high-impact deals. This is not a “work from your home office” role. We’re looking for professionals who are ready to get in the field, build lasting relationships, and lead with purpose.\nIn the first week, expect to:\nOnboard with Toptal, learning the core of our model, our value proposition, and our deep capabilities.\nFamiliarize yourself with the tools and resources needed to be successful.\nDive into our sales methods, our selling processes, and playbooks.\nBecome familiar with our contracting and legal methodologies, templates, tools, and processes.\nIn the first month, expect to:\nWork with your Portfolio Leader to establish a portfolio strategy and build account plans.\nBegin to meet with clients, articulate Toptal’s capabilities, and identify where we can help organizations in your territory plan.\nMeet key Toptal stakeholders who will support your success and the success of the overall team.\nLearn about the Industry Go-To-Market Strategy, our key sales plays, and our client engagement model.\nBegin prospecting and actively engaging target accounts within your portfolio.\nMeet with Sales Development Representatives and Client Partners and cross-functional team members to align on joint account strategies.\nCollaborate with Pre-Sales Solutions and Delivery teams to understand how we design engagements.\nIn the first three months, expect to:\nConduct research and outreach through multiple channels to uncover new business opportunities within your accounts and drive sales pursuits with cross-functional Toptal teams.\nExercise discretion and independent judgment in the negotiation of contracts, work collaboratively with clients, and help them engage Toptal’s engineering, design, and business specialists.\nProvide consultation or advice to management on policies and procedures.\nProvide advice and support for the planning of long term or short term business objectives or initiatives.\nIn the first six months, expect to:\nHave an initial base of active clients, while continuing to build your overall portfolio.\nDevelop a network of client relationships and build a foundation of advocates and sponsors to expand Toptal’s partnership with existing accounts in alignment with your portfolio strategy.\nIn the first year, expect to:\nHave built a list of incredible client accounts, advising them on how to utilize our talent network to build world-class distributed teams and increase efficiency.\nBegin to mentor new members of the team, teaching them about Toptal, our model, and how to successfully grow their territory.\nContinue to expand your portfolio of accounts, accelerate growth in your region, and use the full suite of capabilities that Toptal has to offer.\nQualifications and Job Requirements:\nBachelor’s degree is required.\nExtensive experience in engaging and selling Consulting or Managed Services solutions, particularly within Financial Services or Professional Services organizations.\nProven track record in full-cycle sales of large, complex, multi-phase, managed technology projects to enterprise clients with $2B+ in annual revenue.\nA well-rounded understanding of emerging technologies and ability to have an informed discussion about software delivery and development concepts with prospective clients.\nAbility to build and execute territory plans that lead to consistent portfolio growth and a healthy pipeline.\nProven success in prospecting, running virtual sales calls, and leading sales pursuits backed by a multidisciplinary team.\nExperience negotiating complex service agreements with procurement and legal departments within enterprise accounts.\nRegular or periodic travel to meet and engage with Toptal clients and customers both inside and outside of your geographic location (25% or less).\nOutstanding written and verbal communication skills.\nAbility to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\nEssential Job Functions\nRegularly and reliably attend scheduled virtual team meetings on camera.\nWork independently with minimal supervision.\nUse all required digital collaboration tools.\nPrioritize and self-manage workflows and deadlines.\nUS FLSA Classification: Full-Time/Exempt\nThis position receives a base salary and is also eligible to earn monthly commissions based on sales development results. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.\nApplications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.\n","hostedUrl":"https://jobs.lever.co/toptal/ebe1c98d-9034-44cf-a58a-b863e8df86d8","applyUrl":"https://jobs.lever.co/toptal/ebe1c98d-9034-44cf-a58a-b863e8df86d8/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-time","department":"Customer","location":"United States","team":"Health & Life Sciences","allLocations":["United States"]},"createdAt":1786646634625,"descriptionPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary:\nAs an Enterprise Sales Executive at Toptal, you will be a key driver of growth within our Healthcare and Life Sciences (HLS) industry vertical. In this role, you will identify, develop, and close opportunities with enterprise provider, payer and life sciences clients by helping them solve complex business challenges across a broad range of capabilities, including technology, marketing, management consulting, and AI-enabled transformation. You will develop tailored solutions that help clients accelerate strategic initiatives and achieve measurable business outcomes.\nThis role is designed for true hunters who thrive in a high-performance, client-facing environment. It is ideal for individuals who are passionate about building a book of business from the ground up, forging executive relationships, and creating long-term client value. Success in this role is measured by your ability to convert new enterprise relationships into durable revenue and to establish Toptal as a core services provider embedded in your clients’ critical initiatives.\nThis is a remote position with concentrated field work across the US. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.\nJob Summary:\nHealthcare and Life Sciences organizations are transforming due to regulatory changes, and pressure to perform far outpacing their current abilities. AI has shifted from experimentation to execution, and companies across this sector are actively rebuilding how work gets done, across therapeutic development, care delivery and healthcare financing. Toptal’s Healthcare and Life Sciences (HLS) vertical already partners with some of the largest organizations in the world on exactly this work.\nThis role exists to bring expanded coverage to the US, where our client concentration and opportunity density are highest, and to convert that density into new enterprise relationships. You will report directly to the General Manager of the Healthcare and Life Sciences (HLS) industry vertical.\nResponsibilities:\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\nYou will be responsible for building a targeted portfolio of accounts via identifying, prioritizing, and developing your own book of business rather than inheriting an existing one. Once you have signed net new customers, you will partner with Client Partners to deepen and expand those strategic relationships over time. Net new accounts typically involve mid-level stakeholders across one or two business units and call for a disciplined, transactional approach, matching skills to immediate needs with speed and precision. As relationships mature, accounts become more complex, with deeper engagement across multiple business units and senior executive relationships. These accounts demand a highly consultative, strategic approach that includes navigating cross-functional priorities, aligning to evolving client business objectives, and demonstrating credibility at the C-suite level. Success will require the ability to adapt your engagement style to the maturity and complexity of each account, while consistently driving value and long-term growth.\nOwn and build a portfolio of enterprise Healthcare and Life Sciences (HLS) accounts, with direct accountability for new logo acquisition, revenue growth, and client outcomes.\nProspect, pitch, negotiate, and close new opportunities in close partnership with our Sales Development Representatives (SDRs), while expanding the relationships you establish.\nDefine and execute account strategy, including opportunity creation, pipeline development, and multi-year growth planning.\nLead solution development and deal execution in partnership with Industry GMs, Practice Leaders, Pursuits, and Delivery teams.\nPartner with Client Partners to drive coordinated account expansion and maximize total account value as accounts mature.\nShape industry solutions that apply Toptal’s technology, marketing, consulting, and AI capabilities to the operating model challenges facing healthcare and life sciences organizations.\nMaintain disciplined pipeline and account intelligence to support accurate forecasting and informed decision-making.\nLead strategic conversations with prospective and existing clients, while exercising discretion and independent judgment.\nYour portfolio will ramp over your first 9-12 months, after which you will be measured against an annualized gross sales target of $3.5M, aligning with our broader portfolio strategies.\nIn the first week, expect to:\nOnboard with Toptal and meet your TopPal.\nLearn the core of Toptal’s model, our value proposition, and our deep capabilities.\nFamiliarize yourself with the tools and resources needed to be successful.\nDive into our sales methods, our selling processes, and playbooks.\nBecome familiar with our contracting and legal methodologies, templates, tools, and processes.\nIn the first month, expect to:\nMeet key Toptal stakeholders who will support your success and the success of the overall team.\nLearn about the Industry Go-To-Market Strategy, our key sales plays, and our client engagement model.\nWork with the Healthcare and Life Sciences (HLS) General Manager to establish a portfolio strategy and build account plans.\nShadow key calls and client meetings.\nBegin to meet with clients, leveraging your existing industry network and relationships, to articulate Toptal’s capabilities and identify where we can help organizations.\nBegin prospecting and actively engaging target accounts within your portfolio.\nMeet with SDRs, Client Partners, and cross-functional team members to align on joint account strategies.\nCollaborate with Pursuits and Delivery teams to understand how we design engagements.\nIn the first three months, expect to:\nExercise discretion and independent judgment in the negotiation of contracts, work collaboratively with clients, and help them engage with Toptal’s capabilities and specialists.\nBegin shaping industry solutions that resonate with your target accounts, including AI-enabled approaches, demonstrating your comfort and ability in working with ambiguity and directly working to innovate alongside your clients.\nEstablish credibility with client stakeholders through informed, consultative engagement tied to their priorities and current initiatives.\nOwn your pipeline and forecast with confidence.\nDevelop proposals and close your first set of deals.\nActively contribute to team rituals, best practice sharing, and win/loss reviews.\nIn the first six months, expect to:\nHave an initial base of active clients while continuing to build your overall portfolio.\nExpand your buyer network and deepen executive engagement across your accounts.\nDrive net new opportunities by introducing additional capabilities and displacing incumbent providers.\nShape and influence client priorities, aligning Toptal’s solutions to critical business objectives.\nExecute against a defined growth plan tied to measurable outcomes.\nIn the first year, expect to:\nHave built a list of incredible client accounts, advising them on how to utilize our capabilities to address their priorities and key business challenges.\nEstablish and expand a strong executive network across your portfolio, building a foundation of advocates and sponsors.\nBegin to mentor new members of the team, teaching them about Toptal, our model, and how to successfully grow their territory.\nBe recognized for your subject matter expertise in the Healthcare and Life Sciences (HLS) industry, leveraging your existing industry network and relationships as well as your proven consultative selling skills to drive meaningful results for your clients and the overall industry team.\nQualifications and Job Requirements:\nBachelor’s degree is required.\n7-10+ years of experience in professional services, ideally gained at a leading consulting firm, with a strong foundation in enterprise account management and solution selling. For instance, experience in a Director, Principal, or Client Service Partner role at a top consulting firm.\nExtensive experience in consultative customer engagement and selling of service-oriented or outcome-based solutions, particularly within the Healthcare and Life Sciences (HLS) industry, with focus in any or all of the Provider, Medical Device, Bio-Pharma and Payer subsegments.\nDemonstrated success building a book of business from the ground up, i.e. self-sourcing, prospecting, and developing new enterprise relationships rather than relying on an inherited portfolio.\nProven track record managing a $5M+ annualized gross portfolio and closing $250K+ complex, multi-phase deals with enterprise clients with $2B+ in annual revenue.\nMust be comfortable engaging C-level executives on industry trends impacting Healthcare and Life Sciences (HLS).\nA well-rounded understanding of Healthcare and Life Sciences (HLS) industry challenges and trends, including how AI is reshaping care delivery and therapeutic design models, and the ability to have an informed discussion about how Toptal’s technology, marketing, and management consulting capabilities can address the challenges they face\nExposure to hybrid talent models or alternative consulting delivery models.\nAbility to build and execute account plans that lead to consistent portfolio growth and a healthy pipeline.\nProven success in collaborative prospecting, running virtual and on-site sales calls, and leading sales pursuits backed by a multidisciplinary team.\nExperience negotiating complex service agreements with procurement and legal departments within enterprise accounts.\nAbility to partner effectively across multiple internal teams to shape innovative solutions that drive client success.\nWillingness and ability to travel to client sites, conferences, and team events (25–40%).\nPassion for solving client problems with creativity and urgency.\nOutstanding written and verbal communication skills.\nHigh level of intellectual curiosity, grit, and entrepreneurial spirit.\nAbility to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\nEssential Job Functions\nRegularly and reliably attend scheduled virtual team meetings on camera.\nWork independently with minimal supervision.\nUse all required digital collaboration tools.\nPrioritize and self-manage workflows and deadlines.\nUS FLSA Classification: Full-Time/Exempt\n \nThis position receives a base salary and is also eligible to earn monthly commissions based on revenue generated from engagements sold. For candidates who meet the qualifications and job requirements listed above, Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.\nApplications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.\n","description":"\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As an Enterprise Sales Executive at Toptal, you will be a key driver of growth within our Healthcare and Life Sciences (HLS) industry vertical. In this role, you will identify, develop, and close opportunities with enterprise provider, payer and life sciences clients by helping them solve complex business challenges across a broad range of capabilities, including technology, marketing, management consulting, and AI-enabled transformation. You will develop tailored solutions that help clients accelerate strategic initiatives and achieve measurable business outcomes.
\n
This role is designed for true hunters who thrive in a high-performance, client-facing environment. It is ideal for individuals who are passionate about building a book of business from the ground up, forging executive relationships, and creating long-term client value. Success in this role is measured by your ability to convert new enterprise relationships into durable revenue and to establish Toptal as a core services provider embedded in your clients’ critical initiatives.
\n
This is a remote position with concentrated field work across the US. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\n
Job Summary:
\n
Healthcare and Life Sciences organizations are transforming due to regulatory changes, and pressure to perform far outpacing their current abilities. AI has shifted from experimentation to execution, and companies across this sector are actively rebuilding how work gets done, across therapeutic development, care delivery and healthcare financing. Toptal’s Healthcare and Life Sciences (HLS) vertical already partners with some of the largest organizations in the world on exactly this work.
\n
This role exists to bring expanded coverage to the US, where our client concentration and opportunity density are highest, and to convert that density into new enterprise relationships. You will report directly to the General Manager of the Healthcare and Life Sciences (HLS) industry vertical.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
You will be responsible for building a targeted portfolio of accounts via identifying, prioritizing, and developing your own book of business rather than inheriting an existing one. Once you have signed net new customers, you will partner with Client Partners to deepen and expand those strategic relationships over time. Net new accounts typically involve mid-level stakeholders across one or two business units and call for a disciplined, transactional approach, matching skills to immediate needs with speed and precision. As relationships mature, accounts become more complex, with deeper engagement across multiple business units and senior executive relationships. These accounts demand a highly consultative, strategic approach that includes navigating cross-functional priorities, aligning to evolving client business objectives, and demonstrating credibility at the C-suite level. Success will require the ability to adapt your engagement style to the maturity and complexity of each account, while consistently driving value and long-term growth.
\n
\n- Own and build a portfolio of enterprise Healthcare and Life Sciences (HLS) accounts, with direct accountability for new logo acquisition, revenue growth, and client outcomes.
\n- Prospect, pitch, negotiate, and close new opportunities in close partnership with our Sales Development Representatives (SDRs), while expanding the relationships you establish.
\n- Define and execute account strategy, including opportunity creation, pipeline development, and multi-year growth planning.
\n- Lead solution development and deal execution in partnership with Industry GMs, Practice Leaders, Pursuits, and Delivery teams.
\n- Partner with Client Partners to drive coordinated account expansion and maximize total account value as accounts mature.
\n- Shape industry solutions that apply Toptal’s technology, marketing, consulting, and AI capabilities to the operating model challenges facing healthcare and life sciences organizations.
\n- Maintain disciplined pipeline and account intelligence to support accurate forecasting and informed decision-making.
\n- Lead strategic conversations with prospective and existing clients, while exercising discretion and independent judgment.
\n
\n
Your portfolio will ramp over your first 9-12 months, after which you will be measured against an annualized gross sales target of $3.5M, aligning with our broader portfolio strategies.
\n
In the first week, expect to:
\n
\n- Onboard with Toptal and meet your TopPal.
\n- Learn the core of Toptal’s model, our value proposition, and our deep capabilities.
\n- Familiarize yourself with the tools and resources needed to be successful.
\n- Dive into our sales methods, our selling processes, and playbooks.
\n- Become familiar with our contracting and legal methodologies, templates, tools, and processes.
\n
\n
In the first month, expect to:
\n
\n- Meet key Toptal stakeholders who will support your success and the success of the overall team.
\n- Learn about the Industry Go-To-Market Strategy, our key sales plays, and our client engagement model.
\n- Work with the Healthcare and Life Sciences (HLS) General Manager to establish a portfolio strategy and build account plans.
\n- Shadow key calls and client meetings.
\n- Begin to meet with clients, leveraging your existing industry network and relationships, to articulate Toptal’s capabilities and identify where we can help organizations.
\n- Begin prospecting and actively engaging target accounts within your portfolio.
\n- Meet with SDRs, Client Partners, and cross-functional team members to align on joint account strategies.
\n- Collaborate with Pursuits and Delivery teams to understand how we design engagements.
\n
\n
In the first three months, expect to:
\n
\n- Exercise discretion and independent judgment in the negotiation of contracts, work collaboratively with clients, and help them engage with Toptal’s capabilities and specialists.
\n- Begin shaping industry solutions that resonate with your target accounts, including AI-enabled approaches, demonstrating your comfort and ability in working with ambiguity and directly working to innovate alongside your clients.
\n- Establish credibility with client stakeholders through informed, consultative engagement tied to their priorities and current initiatives.
\n- Own your pipeline and forecast with confidence.
\n- Develop proposals and close your first set of deals.
\n- Actively contribute to team rituals, best practice sharing, and win/loss reviews.
\n
\n
In the first six months, expect to:
\n
\n- Have an initial base of active clients while continuing to build your overall portfolio.
\n- Expand your buyer network and deepen executive engagement across your accounts.
\n- Drive net new opportunities by introducing additional capabilities and displacing incumbent providers.
\n- Shape and influence client priorities, aligning Toptal’s solutions to critical business objectives.
\n- Execute against a defined growth plan tied to measurable outcomes.
\n
\n
In the first year, expect to:
\n
\n- Have built a list of incredible client accounts, advising them on how to utilize our capabilities to address their priorities and key business challenges.
\n- Establish and expand a strong executive network across your portfolio, building a foundation of advocates and sponsors.
\n- Begin to mentor new members of the team, teaching them about Toptal, our model, and how to successfully grow their territory.
\n- Be recognized for your subject matter expertise in the Healthcare and Life Sciences (HLS) industry, leveraging your existing industry network and relationships as well as your proven consultative selling skills to drive meaningful results for your clients and the overall industry team.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 7-10+ years of experience in professional services, ideally gained at a leading consulting firm, with a strong foundation in enterprise account management and solution selling. For instance, experience in a Director, Principal, or Client Service Partner role at a top consulting firm.
\n- Extensive experience in consultative customer engagement and selling of service-oriented or outcome-based solutions, particularly within the Healthcare and Life Sciences (HLS) industry, with focus in any or all of the Provider, Medical Device, Bio-Pharma and Payer subsegments.
\n- Demonstrated success building a book of business from the ground up, i.e. self-sourcing, prospecting, and developing new enterprise relationships rather than relying on an inherited portfolio.
\n- Proven track record managing a $5M+ annualized gross portfolio and closing $250K+ complex, multi-phase deals with enterprise clients with $2B+ in annual revenue.
\n- Must be comfortable engaging C-level executives on industry trends impacting Healthcare and Life Sciences (HLS).
\n- A well-rounded understanding of Healthcare and Life Sciences (HLS) industry challenges and trends, including how AI is reshaping care delivery and therapeutic design models, and the ability to have an informed discussion about how Toptal’s technology, marketing, and management consulting capabilities can address the challenges they face
\n- Exposure to hybrid talent models or alternative consulting delivery models.
\n- Ability to build and execute account plans that lead to consistent portfolio growth and a healthy pipeline.
\n- Proven success in collaborative prospecting, running virtual and on-site sales calls, and leading sales pursuits backed by a multidisciplinary team.
\n- Experience negotiating complex service agreements with procurement and legal departments within enterprise accounts.
\n- Ability to partner effectively across multiple internal teams to shape innovative solutions that drive client success.
\n- Willingness and ability to travel to client sites, conferences, and team events (25–40%).
\n- Passion for solving client problems with creativity and urgency.
\n- Outstanding written and verbal communication skills.
\n- High level of intellectual curiosity, grit, and entrepreneurial spirit.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Essential Job Functions
\n
\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\n
US FLSA Classification: Full-Time/Exempt
\n
\n
This position receives a base salary and is also eligible to earn monthly commissions based on revenue generated from engagements sold. For candidates who meet the qualifications and job requirements listed above, Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\n
Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As an Enterprise Sales Executive at Toptal, you will be a key driver of growth within our Healthcare and Life Sciences (HLS) industry vertical. In this role, you will identify, develop, and close opportunities with enterprise provider, payer and life sciences clients by helping them solve complex business challenges across a broad range of capabilities, including technology, marketing, management consulting, and AI-enabled transformation. You will develop tailored solutions that help clients accelerate strategic initiatives and achieve measurable business outcomes.
\n
This role is designed for true hunters who thrive in a high-performance, client-facing environment. It is ideal for individuals who are passionate about building a book of business from the ground up, forging executive relationships, and creating long-term client value. Success in this role is measured by your ability to convert new enterprise relationships into durable revenue and to establish Toptal as a core services provider embedded in your clients’ critical initiatives.
\n
This is a remote position with concentrated field work across the US. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\n
Job Summary:
\n
Healthcare and Life Sciences organizations are transforming due to regulatory changes, and pressure to perform far outpacing their current abilities. AI has shifted from experimentation to execution, and companies across this sector are actively rebuilding how work gets done, across therapeutic development, care delivery and healthcare financing. Toptal’s Healthcare and Life Sciences (HLS) vertical already partners with some of the largest organizations in the world on exactly this work.
\n
This role exists to bring expanded coverage to the US, where our client concentration and opportunity density are highest, and to convert that density into new enterprise relationships. You will report directly to the General Manager of the Healthcare and Life Sciences (HLS) industry vertical.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
You will be responsible for building a targeted portfolio of accounts via identifying, prioritizing, and developing your own book of business rather than inheriting an existing one. Once you have signed net new customers, you will partner with Client Partners to deepen and expand those strategic relationships over time. Net new accounts typically involve mid-level stakeholders across one or two business units and call for a disciplined, transactional approach, matching skills to immediate needs with speed and precision. As relationships mature, accounts become more complex, with deeper engagement across multiple business units and senior executive relationships. These accounts demand a highly consultative, strategic approach that includes navigating cross-functional priorities, aligning to evolving client business objectives, and demonstrating credibility at the C-suite level. Success will require the ability to adapt your engagement style to the maturity and complexity of each account, while consistently driving value and long-term growth.
\n
\n- Own and build a portfolio of enterprise Healthcare and Life Sciences (HLS) accounts, with direct accountability for new logo acquisition, revenue growth, and client outcomes.
\n- Prospect, pitch, negotiate, and close new opportunities in close partnership with our Sales Development Representatives (SDRs), while expanding the relationships you establish.
\n- Define and execute account strategy, including opportunity creation, pipeline development, and multi-year growth planning.
\n- Lead solution development and deal execution in partnership with Industry GMs, Practice Leaders, Pursuits, and Delivery teams.
\n- Partner with Client Partners to drive coordinated account expansion and maximize total account value as accounts mature.
\n- Shape industry solutions that apply Toptal’s technology, marketing, consulting, and AI capabilities to the operating model challenges facing healthcare and life sciences organizations.
\n- Maintain disciplined pipeline and account intelligence to support accurate forecasting and informed decision-making.
\n- Lead strategic conversations with prospective and existing clients, while exercising discretion and independent judgment.
\n
\n
Your portfolio will ramp over your first 9-12 months, after which you will be measured against an annualized gross sales target of $3.5M, aligning with our broader portfolio strategies.
\n
In the first week, expect to:
\n
\n- Onboard with Toptal and meet your TopPal.
\n- Learn the core of Toptal’s model, our value proposition, and our deep capabilities.
\n- Familiarize yourself with the tools and resources needed to be successful.
\n- Dive into our sales methods, our selling processes, and playbooks.
\n- Become familiar with our contracting and legal methodologies, templates, tools, and processes.
\n
\n
In the first month, expect to:
\n
\n- Meet key Toptal stakeholders who will support your success and the success of the overall team.
\n- Learn about the Industry Go-To-Market Strategy, our key sales plays, and our client engagement model.
\n- Work with the Healthcare and Life Sciences (HLS) General Manager to establish a portfolio strategy and build account plans.
\n- Shadow key calls and client meetings.
\n- Begin to meet with clients, leveraging your existing industry network and relationships, to articulate Toptal’s capabilities and identify where we can help organizations.
\n- Begin prospecting and actively engaging target accounts within your portfolio.
\n- Meet with SDRs, Client Partners, and cross-functional team members to align on joint account strategies.
\n- Collaborate with Pursuits and Delivery teams to understand how we design engagements.
\n
\n
In the first three months, expect to:
\n
\n- Exercise discretion and independent judgment in the negotiation of contracts, work collaboratively with clients, and help them engage with Toptal’s capabilities and specialists.
\n- Begin shaping industry solutions that resonate with your target accounts, including AI-enabled approaches, demonstrating your comfort and ability in working with ambiguity and directly working to innovate alongside your clients.
\n- Establish credibility with client stakeholders through informed, consultative engagement tied to their priorities and current initiatives.
\n- Own your pipeline and forecast with confidence.
\n- Develop proposals and close your first set of deals.
\n- Actively contribute to team rituals, best practice sharing, and win/loss reviews.
\n
\n
In the first six months, expect to:
\n
\n- Have an initial base of active clients while continuing to build your overall portfolio.
\n- Expand your buyer network and deepen executive engagement across your accounts.
\n- Drive net new opportunities by introducing additional capabilities and displacing incumbent providers.
\n- Shape and influence client priorities, aligning Toptal’s solutions to critical business objectives.
\n- Execute against a defined growth plan tied to measurable outcomes.
\n
\n
In the first year, expect to:
\n
\n- Have built a list of incredible client accounts, advising them on how to utilize our capabilities to address their priorities and key business challenges.
\n- Establish and expand a strong executive network across your portfolio, building a foundation of advocates and sponsors.
\n- Begin to mentor new members of the team, teaching them about Toptal, our model, and how to successfully grow their territory.
\n- Be recognized for your subject matter expertise in the Healthcare and Life Sciences (HLS) industry, leveraging your existing industry network and relationships as well as your proven consultative selling skills to drive meaningful results for your clients and the overall industry team.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 7-10+ years of experience in professional services, ideally gained at a leading consulting firm, with a strong foundation in enterprise account management and solution selling. For instance, experience in a Director, Principal, or Client Service Partner role at a top consulting firm.
\n- Extensive experience in consultative customer engagement and selling of service-oriented or outcome-based solutions, particularly within the Healthcare and Life Sciences (HLS) industry, with focus in any or all of the Provider, Medical Device, Bio-Pharma and Payer subsegments.
\n- Demonstrated success building a book of business from the ground up, i.e. self-sourcing, prospecting, and developing new enterprise relationships rather than relying on an inherited portfolio.
\n- Proven track record managing a $5M+ annualized gross portfolio and closing $250K+ complex, multi-phase deals with enterprise clients with $2B+ in annual revenue.
\n- Must be comfortable engaging C-level executives on industry trends impacting Healthcare and Life Sciences (HLS).
\n- A well-rounded understanding of Healthcare and Life Sciences (HLS) industry challenges and trends, including how AI is reshaping care delivery and therapeutic design models, and the ability to have an informed discussion about how Toptal’s technology, marketing, and management consulting capabilities can address the challenges they face
\n- Exposure to hybrid talent models or alternative consulting delivery models.
\n- Ability to build and execute account plans that lead to consistent portfolio growth and a healthy pipeline.
\n- Proven success in collaborative prospecting, running virtual and on-site sales calls, and leading sales pursuits backed by a multidisciplinary team.
\n- Experience negotiating complex service agreements with procurement and legal departments within enterprise accounts.
\n- Ability to partner effectively across multiple internal teams to shape innovative solutions that drive client success.
\n- Willingness and ability to travel to client sites, conferences, and team events (25–40%).
\n- Passion for solving client problems with creativity and urgency.
\n- Outstanding written and verbal communication skills.
\n- High level of intellectual curiosity, grit, and entrepreneurial spirit.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Essential Job Functions
\n
\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\n
US FLSA Classification: Full-Time/Exempt
\n
\n
This position receives a base salary and is also eligible to earn monthly commissions based on revenue generated from engagements sold. For candidates who meet the qualifications and job requirements listed above, Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\n
Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
\n
About Toptal
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\nJob Summary:
\nAs a Manager of Customer Enablement, your mission is to equip our revenue-generating teams with the knowledge, skills, tools, and processes they need to sell confidently and effectively. You combine strategic thinking with operational excellence to design, execute, and continuously improve scalable enablement programs that drive measurable business outcomes.
\nYou have experience building enablement programs from strategy through execution and understand how to influence change across complex organizations. You thrive in cross-functional environments, partner effectively with senior leaders, and translate business priorities into practical, high-impact learning experiences.
\nIn this role, you will support Sales Enablement strategy across Enterprise, SMB, Services, and new business organizations, ensuring our teams are prepared for evolving products, go-to-market strategies, sales motions, and customer needs. The existing Enablement team values cohesion, problem-solving, and a fun attitude!
\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\nResponsibilities:
\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\nWhat You Will Own
\nStrategic Enablement
\n\n- Partner with executive leadership to translate business priorities into scalable enablement initiatives.
\n- Lead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes.
\n- Develop enablement roadmaps aligned with company objectives and sales priorities. Identify enablement gaps through performance data, stakeholder feedback, and sales insights.
\n
\nProgram Ownership
\nYou will own end-to-end enablement programs from planning through execution and reinforcement. This includes:
\n\n- Building comprehensive enablement plans with clear objectives, timelines, and success metrics.
\n- Designing and delivering engaging instructor-led, self-paced, and live training.
\n- Developing playbooks, programs, learning paths, and reference materials with Toptal’s LMS and other tools.
\n- Facilitating workshops, webinars, office hours, and reinforcement sessions.
\n- Measuring program effectiveness through adoption, engagement, behavior change, and business impact.
\n- Continuously improving programs based on feedback and performance data.
\n- Define success metrics before launching programs.
\n- Monitor adoption, participation, certification completion, and business outcomes.
\n- Collect qualitative and quantitative feedback from stakeholders and learners.
\n- Use data to refine programs and prioritize future investments.
\n- Share program impact with leadership through clear reporting and recommendations.
\n
\nYou are comfortable leading projects independently, hosting meetings, managing multiple initiatives, and driving programs forward.
\nStakeholder Management
\nSuccessful enablement depends on strong partnerships.You will:
\n\n- Build trusted relationships with Sales Leadership and cross-functional teams.
\n- Consult with stakeholders to understand business needs and recommend enablement solutions.
\n- Influence priorities and align stakeholders around program goals, and utilize the enablement calendar to align on upcoming events and priorities.
\n- Communicate clearly with executives while tailoring messaging appropriately for front-line managers and sellers.
\n- Manage your stakeholder relationships while exercising discretion and independent judgment.
\n- Facilitate productive meetings, document decisions, and ensure clear accountability for next steps.
\n
\nYou know when to drive decisions independently and when to escalate risks or dependencies appropriately.
\nChange Management
\nYou will develop change management strategies that help sellers confidently adopt new processes, messaging, and tools. Responsibilities include:
\n\n- Creating reinforcement plans that extend learning beyond initial training.
\n- Driving long-term adoption through coaching resources, manager enablement, communications, and ongoing reinforcement.
\n- Ensuring learning resources remain organized, accessible, and current.
\n- Supporting onboarding programs and knowledge management systems.
\n- Managing incoming enablement requests while balancing strategic priorities.
\n- Continuously evaluating and improving the seller experience.
\n
\nIn the first week, expect to:
\n\n- Familiarize yourself with Toptal and the Customer team, initiatives, projects, and how they are aligned with Toptal’s overall success.
\n- Meet your key stakeholders to begin uncovering individual and team priorities.
\n
\nIn the first month, expect to:
\n\n- Learn more about Customer enablement by completing onboarding training, shadowing calls, and meeting with key stakeholders.
\n- Explore Toptal’s enablement tools, processes, and resources.
\n- Familiarize yourself with the Customer Team’s Enablement materials, approaches, and roadmap.
\n- Shadow ongoing Enablement initiatives to familiarize yourself with cross-functional teams and projects.
\n
\nIn the first three months, expect to:
\n\n- Work in collaboration with the existing enablement team to create enablement release strategies and communications.
\n- Support ongoing projects through team collaboration and bring identified areas of improvement or opportunities to your leadership.
\n
\nIn the first six months, expect to:
\n\n- Gain an understanding of how to drive internal change through enablement efforts that empower our client-facing teams to support their clients.
\n- Independently own enablement programs and work with key stakeholders.
\n- Enhance our enablement collaboration as a team.
\n
\nIn the first year, expect to:
\n\n- Become a trusted business partner to Customer Leadership and stakeholders across Toptal.
\n- Transform the collaboration and support provided to increase the effectiveness of enablement at Toptal.
\n- Have developed enablement programs and measure effective change across the sales organization.
\n
\nQualifications and Job Requirements:
\n\n- Bachelor’s degree is required.
\n- 5-7+ years of experience in Enablement, Operations, and Strategy, or similar role.
\n- Experience in building training programs and supporting sales organizations.
\n- Experience in learning management systems and sales tools.
\n- Strong project management and stakeholder management skills.
\n- Strong communication skills for effective verbal and written communication.
\n- Experience in change management, enablement methodologies, and tools.
\n- Strong experience in stakeholder management, leading projects end-to-end, and hosting calls.
\n- Collaborative - Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
\n- Proactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal.
\n- Organized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind.
\n- Meticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
\n- Coachable - This role requires the ability to synthesize feedback and put it into action.
\n- Executive Communicator - In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success.
\n- Trusted Business Partner - You must be relationship-driven.
\n- Innovator - This role favors those experienced in successfully launching externally facing materials to sales teams.
\n- Fun - You don’t take yourself too seriously, and you have a sense of humor.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
","id":"472cc565-70b6-4635-9a3d-185c5c6eb070","lists":[],"text":"Manager, Customer Enablement","country":"CA","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"About Toptal
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\nJob Summary:
\nAs a Manager of Customer Enablement, your mission is to equip our revenue-generating teams with the knowledge, skills, tools, and processes they need to sell confidently and effectively. You combine strategic thinking with operational excellence to design, execute, and continuously improve scalable enablement programs that drive measurable business outcomes.
\nYou have experience building enablement programs from strategy through execution and understand how to influence change across complex organizations. You thrive in cross-functional environments, partner effectively with senior leaders, and translate business priorities into practical, high-impact learning experiences.
\nIn this role, you will support Sales Enablement strategy across Enterprise, SMB, Services, and new business organizations, ensuring our teams are prepared for evolving products, go-to-market strategies, sales motions, and customer needs. The existing Enablement team values cohesion, problem-solving, and a fun attitude!
\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\nResponsibilities:
\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\nWhat You Will Own
\nStrategic Enablement
\n\n- Partner with executive leadership to translate business priorities into scalable enablement initiatives.
\n- Lead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes.
\n- Develop enablement roadmaps aligned with company objectives and sales priorities. Identify enablement gaps through performance data, stakeholder feedback, and sales insights.
\n
\nProgram Ownership
\nYou will own end-to-end enablement programs from planning through execution and reinforcement. This includes:
\n\n- Building comprehensive enablement plans with clear objectives, timelines, and success metrics.
\n- Designing and delivering engaging instructor-led, self-paced, and live training.
\n- Developing playbooks, programs, learning paths, and reference materials with Toptal’s LMS and other tools.
\n- Facilitating workshops, webinars, office hours, and reinforcement sessions.
\n- Measuring program effectiveness through adoption, engagement, behavior change, and business impact.
\n- Continuously improving programs based on feedback and performance data.
\n- Define success metrics before launching programs.
\n- Monitor adoption, participation, certification completion, and business outcomes.
\n- Collect qualitative and quantitative feedback from stakeholders and learners.
\n- Use data to refine programs and prioritize future investments.
\n- Share program impact with leadership through clear reporting and recommendations.
\n
\nYou are comfortable leading projects independently, hosting meetings, managing multiple initiatives, and driving programs forward.
\nStakeholder Management
\nSuccessful enablement depends on strong partnerships.You will:
\n\n- Build trusted relationships with Sales Leadership and cross-functional teams.
\n- Consult with stakeholders to understand business needs and recommend enablement solutions.
\n- Influence priorities and align stakeholders around program goals, and utilize the enablement calendar to align on upcoming events and priorities.
\n- Communicate clearly with executives while tailoring messaging appropriately for front-line managers and sellers.
\n- Manage your stakeholder relationships while exercising discretion and independent judgment.
\n- Facilitate productive meetings, document decisions, and ensure clear accountability for next steps.
\n
\nYou know when to drive decisions independently and when to escalate risks or dependencies appropriately.
\nChange Management
\nYou will develop change management strategies that help sellers confidently adopt new processes, messaging, and tools. Responsibilities include:
\n\n- Creating reinforcement plans that extend learning beyond initial training.
\n- Driving long-term adoption through coaching resources, manager enablement, communications, and ongoing reinforcement.
\n- Ensuring learning resources remain organized, accessible, and current.
\n- Supporting onboarding programs and knowledge management systems.
\n- Managing incoming enablement requests while balancing strategic priorities.
\n- Continuously evaluating and improving the seller experience.
\n
\nIn the first week, expect to:
\n\n- Familiarize yourself with Toptal and the Customer team, initiatives, projects, and how they are aligned with Toptal’s overall success.
\n- Meet your key stakeholders to begin uncovering individual and team priorities.
\n
\nIn the first month, expect to:
\n\n- Learn more about Customer enablement by completing onboarding training, shadowing calls, and meeting with key stakeholders.
\n- Explore Toptal’s enablement tools, processes, and resources.
\n- Familiarize yourself with the Customer Team’s Enablement materials, approaches, and roadmap.
\n- Shadow ongoing Enablement initiatives to familiarize yourself with cross-functional teams and projects.
\n
\nIn the first three months, expect to:
\n\n- Work in collaboration with the existing enablement team to create enablement release strategies and communications.
\n- Support ongoing projects through team collaboration and bring identified areas of improvement or opportunities to your leadership.
\n
\nIn the first six months, expect to:
\n\n- Gain an understanding of how to drive internal change through enablement efforts that empower our client-facing teams to support their clients.
\n- Independently own enablement programs and work with key stakeholders.
\n- Enhance our enablement collaboration as a team.
\n
\nIn the first year, expect to:
\n\n- Become a trusted business partner to Customer Leadership and stakeholders across Toptal.
\n- Transform the collaboration and support provided to increase the effectiveness of enablement at Toptal.
\n- Have developed enablement programs and measure effective change across the sales organization.
\n
\nQualifications and Job Requirements:
\n\n- Bachelor’s degree is required.
\n- 5-7+ years of experience in Enablement, Operations, and Strategy, or similar role.
\n- Experience in building training programs and supporting sales organizations.
\n- Experience in learning management systems and sales tools.
\n- Strong project management and stakeholder management skills.
\n- Strong communication skills for effective verbal and written communication.
\n- Experience in change management, enablement methodologies, and tools.
\n- Strong experience in stakeholder management, leading projects end-to-end, and hosting calls.
\n- Collaborative - Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
\n- Proactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal.
\n- Organized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind.
\n- Meticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
\n- Coachable - This role requires the ability to synthesize feedback and put it into action.
\n- Executive Communicator - In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success.
\n- Trusted Business Partner - You must be relationship-driven.
\n- Innovator - This role favors those experienced in successfully launching externally facing materials to sales teams.
\n- Fun - You don’t take yourself too seriously, and you have a sense of humor.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
","descriptionBodyPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary:\nAs a Manager of Customer Enablement, your mission is to equip our revenue-generating teams with the knowledge, skills, tools, and processes they need to sell confidently and effectively. You combine strategic thinking with operational excellence to design, execute, and continuously improve scalable enablement programs that drive measurable business outcomes.\nYou have experience building enablement programs from strategy through execution and understand how to influence change across complex organizations. You thrive in cross-functional environments, partner effectively with senior leaders, and translate business priorities into practical, high-impact learning experiences.\nIn this role, you will support Sales Enablement strategy across Enterprise, SMB, Services, and new business organizations, ensuring our teams are prepared for evolving products, go-to-market strategies, sales motions, and customer needs. The existing Enablement team values cohesion, problem-solving, and a fun attitude!\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.\nResponsibilities:\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\nWhat You Will Own\nStrategic Enablement\nPartner with executive leadership to translate business priorities into scalable enablement initiatives.\nLead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes.\nDevelop enablement roadmaps aligned with company objectives and sales priorities. Identify enablement gaps through performance data, stakeholder feedback, and sales insights.\nProgram Ownership\nYou will own end-to-end enablement programs from planning through execution and reinforcement. This includes:\nBuilding comprehensive enablement plans with clear objectives, timelines, and success metrics.\nDesigning and delivering engaging instructor-led, self-paced, and live training.\nDeveloping playbooks, programs, learning paths, and reference materials with Toptal’s LMS and other tools.\nFacilitating workshops, webinars, office hours, and reinforcement sessions.\nMeasuring program effectiveness through adoption, engagement, behavior change, and business impact.\nContinuously improving programs based on feedback and performance data.\nDefine success metrics before launching programs.\nMonitor adoption, participation, certification completion, and business outcomes.\nCollect qualitative and quantitative feedback from stakeholders and learners.\nUse data to refine programs and prioritize future investments.\nShare program impact with leadership through clear reporting and recommendations.\nYou are comfortable leading projects independently, hosting meetings, managing multiple initiatives, and driving programs forward.\nStakeholder Management\nSuccessful enablement depends on strong partnerships.You will:\nBuild trusted relationships with Sales Leadership and cross-functional teams.\nConsult with stakeholders to understand business needs and recommend enablement solutions.\nInfluence priorities and align stakeholders around program goals, and utilize the enablement calendar to align on upcoming events and priorities.\nCommunicate clearly with executives while tailoring messaging appropriately for front-line managers and sellers.\nManage your stakeholder relationships while exercising discretion and independent judgment.\nFacilitate productive meetings, document decisions, and ensure clear accountability for next steps.\nYou know when to drive decisions independently and when to escalate risks or dependencies appropriately.\nChange Management\nYou will develop change management strategies that help sellers confidently adopt new processes, messaging, and tools. Responsibilities include:\nCreating reinforcement plans that extend learning beyond initial training.\nDriving long-term adoption through coaching resources, manager enablement, communications, and ongoing reinforcement.\nEnsuring learning resources remain organized, accessible, and current.\nSupporting onboarding programs and knowledge management systems.\nManaging incoming enablement requests while balancing strategic priorities.\nContinuously evaluating and improving the seller experience.\nIn the first week, expect to:\nFamiliarize yourself with Toptal and the Customer team, initiatives, projects, and how they are aligned with Toptal’s overall success.\nMeet your key stakeholders to begin uncovering individual and team priorities.\nIn the first month, expect to:\nLearn more about Customer enablement by completing onboarding training, shadowing calls, and meeting with key stakeholders.\nExplore Toptal’s enablement tools, processes, and resources.\nFamiliarize yourself with the Customer Team’s Enablement materials, approaches, and roadmap.\nShadow ongoing Enablement initiatives to familiarize yourself with cross-functional teams and projects.\nIn the first three months, expect to:\nWork in collaboration with the existing enablement team to create enablement release strategies and communications.\nSupport ongoing projects through team collaboration and bring identified areas of improvement or opportunities to your leadership.\nIn the first six months, expect to:\nGain an understanding of how to drive internal change through enablement efforts that empower our client-facing teams to support their clients.\nIndependently own enablement programs and work with key stakeholders.\nEnhance our enablement collaboration as a team.\nIn the first year, expect to:\nBecome a trusted business partner to Customer Leadership and stakeholders across Toptal.\nTransform the collaboration and support provided to increase the effectiveness of enablement at Toptal.\nHave developed enablement programs and measure effective change across the sales organization.\nQualifications and Job Requirements:\nBachelor’s degree is required.\n5-7+ years of experience in Enablement, Operations, and Strategy, or similar role.\nExperience in building training programs and supporting sales organizations.\nExperience in learning management systems and sales tools.\nStrong project management and stakeholder management skills.\nStrong communication skills for effective verbal and written communication.\nExperience in change management, enablement methodologies, and tools.\nStrong experience in stakeholder management, leading projects end-to-end, and hosting calls.\nCollaborative - Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.\nProactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal.\nOrganized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind.\nMeticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.\nCoachable - This role requires the ability to synthesize feedback and put it into action.\nExecutive Communicator - In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success.\nTrusted Business Partner - You must be relationship-driven.\nInnovator - This role favors those experienced in successfully launching externally facing materials to sales teams.\nFun - You don’t take yourself too seriously, and you have a sense of humor.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\nOutstanding written and verbal communication skills.\nAbility to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\n","hostedUrl":"https://jobs.lever.co/toptal/472cc565-70b6-4635-9a3d-185c5c6eb070","applyUrl":"https://jobs.lever.co/toptal/472cc565-70b6-4635-9a3d-185c5c6eb070/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-time","department":"Customer","location":"United States","team":"Customer Enablement","allLocations":["United States"]},"createdAt":1781808533040,"descriptionPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary:\nAs a Manager of Customer Enablement, your mission is to equip our revenue-generating teams with the knowledge, skills, tools, and processes they need to sell confidently and effectively. You combine strategic thinking with operational excellence to design, execute, and continuously improve scalable enablement programs that drive measurable business outcomes.\nYou have experience building enablement programs from strategy through execution and understand how to influence change across complex organizations. You thrive in cross-functional environments, partner effectively with senior leaders, and translate business priorities into practical, high-impact learning experiences.\nIn this role, you will support Sales Enablement strategy across Enterprise, SMB, Services, and new business organizations, ensuring our teams are prepared for evolving products, go-to-market strategies, sales motions, and customer needs. The existing Enablement team values cohesion, problem-solving, and a fun attitude!\nThis is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.\nResponsibilities:\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\nWhat You Will Own\nStrategic Enablement\nPartner with executive leadership to translate business priorities into scalable enablement initiatives.\nLead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes.\nDevelop enablement roadmaps aligned with company objectives and sales priorities. Identify enablement gaps through performance data, stakeholder feedback, and sales insights.\nProgram Ownership\nYou will own end-to-end enablement programs from planning through execution and reinforcement. This includes:\nBuilding comprehensive enablement plans with clear objectives, timelines, and success metrics.\nDesigning and delivering engaging instructor-led, self-paced, and live training.\nDeveloping playbooks, programs, learning paths, and reference materials with Toptal’s LMS and other tools.\nFacilitating workshops, webinars, office hours, and reinforcement sessions.\nMeasuring program effectiveness through adoption, engagement, behavior change, and business impact.\nContinuously improving programs based on feedback and performance data.\nDefine success metrics before launching programs.\nMonitor adoption, participation, certification completion, and business outcomes.\nCollect qualitative and quantitative feedback from stakeholders and learners.\nUse data to refine programs and prioritize future investments.\nShare program impact with leadership through clear reporting and recommendations.\nYou are comfortable leading projects independently, hosting meetings, managing multiple initiatives, and driving programs forward.\nStakeholder Management\nSuccessful enablement depends on strong partnerships.You will:\nBuild trusted relationships with Sales Leadership and cross-functional teams.\nConsult with stakeholders to understand business needs and recommend enablement solutions.\nInfluence priorities and align stakeholders around program goals, and utilize the enablement calendar to align on upcoming events and priorities.\nCommunicate clearly with executives while tailoring messaging appropriately for front-line managers and sellers.\nManage your stakeholder relationships while exercising discretion and independent judgment.\nFacilitate productive meetings, document decisions, and ensure clear accountability for next steps.\nYou know when to drive decisions independently and when to escalate risks or dependencies appropriately.\nChange Management\nYou will develop change management strategies that help sellers confidently adopt new processes, messaging, and tools. Responsibilities include:\nCreating reinforcement plans that extend learning beyond initial training.\nDriving long-term adoption through coaching resources, manager enablement, communications, and ongoing reinforcement.\nEnsuring learning resources remain organized, accessible, and current.\nSupporting onboarding programs and knowledge management systems.\nManaging incoming enablement requests while balancing strategic priorities.\nContinuously evaluating and improving the seller experience.\nIn the first week, expect to:\nFamiliarize yourself with Toptal and the Customer team, initiatives, projects, and how they are aligned with Toptal’s overall success.\nMeet your key stakeholders to begin uncovering individual and team priorities.\nIn the first month, expect to:\nLearn more about Customer enablement by completing onboarding training, shadowing calls, and meeting with key stakeholders.\nExplore Toptal’s enablement tools, processes, and resources.\nFamiliarize yourself with the Customer Team’s Enablement materials, approaches, and roadmap.\nShadow ongoing Enablement initiatives to familiarize yourself with cross-functional teams and projects.\nIn the first three months, expect to:\nWork in collaboration with the existing enablement team to create enablement release strategies and communications.\nSupport ongoing projects through team collaboration and bring identified areas of improvement or opportunities to your leadership.\nIn the first six months, expect to:\nGain an understanding of how to drive internal change through enablement efforts that empower our client-facing teams to support their clients.\nIndependently own enablement programs and work with key stakeholders.\nEnhance our enablement collaboration as a team.\nIn the first year, expect to:\nBecome a trusted business partner to Customer Leadership and stakeholders across Toptal.\nTransform the collaboration and support provided to increase the effectiveness of enablement at Toptal.\nHave developed enablement programs and measure effective change across the sales organization.\nQualifications and Job Requirements:\nBachelor’s degree is required.\n5-7+ years of experience in Enablement, Operations, and Strategy, or similar role.\nExperience in building training programs and supporting sales organizations.\nExperience in learning management systems and sales tools.\nStrong project management and stakeholder management skills.\nStrong communication skills for effective verbal and written communication.\nExperience in change management, enablement methodologies, and tools.\nStrong experience in stakeholder management, leading projects end-to-end, and hosting calls.\nCollaborative - Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.\nProactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal.\nOrganized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind.\nMeticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.\nCoachable - This role requires the ability to synthesize feedback and put it into action.\nExecutive Communicator - In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success.\nTrusted Business Partner - You must be relationship-driven.\nInnovator - This role favors those experienced in successfully launching externally facing materials to sales teams.\nFun - You don’t take yourself too seriously, and you have a sense of humor.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\nOutstanding written and verbal communication skills.\nAbility to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\nEssential Job Functions\nRegularly and reliably attend scheduled virtual team meetings on camera.\nWork independently with minimal supervision.\nUse all required digital collaboration tools.\nPrioritize and self-manage workflows and deadlines.\nUS FLSA Classification: Full-Time/Exempt\n \nThis position receives a base salary and is also eligible to receive a discretionary bonus. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.\nApplications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.\n","description":"\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As a Manager of Customer Enablement, your mission is to equip our revenue-generating teams with the knowledge, skills, tools, and processes they need to sell confidently and effectively. You combine strategic thinking with operational excellence to design, execute, and continuously improve scalable enablement programs that drive measurable business outcomes.
\n
You have experience building enablement programs from strategy through execution and understand how to influence change across complex organizations. You thrive in cross-functional environments, partner effectively with senior leaders, and translate business priorities into practical, high-impact learning experiences.
\n
In this role, you will support Sales Enablement strategy across Enterprise, SMB, Services, and new business organizations, ensuring our teams are prepared for evolving products, go-to-market strategies, sales motions, and customer needs. The existing Enablement team values cohesion, problem-solving, and a fun attitude!
\n
This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
What You Will Own
\n
Strategic Enablement
\n
\n- Partner with executive leadership to translate business priorities into scalable enablement initiatives.
\n- Lead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes.
\n- Develop enablement roadmaps aligned with company objectives and sales priorities. Identify enablement gaps through performance data, stakeholder feedback, and sales insights.
\n
\n
Program Ownership
\n
You will own end-to-end enablement programs from planning through execution and reinforcement. This includes:
\n
\n- Building comprehensive enablement plans with clear objectives, timelines, and success metrics.
\n- Designing and delivering engaging instructor-led, self-paced, and live training.
\n- Developing playbooks, programs, learning paths, and reference materials with Toptal’s LMS and other tools.
\n- Facilitating workshops, webinars, office hours, and reinforcement sessions.
\n- Measuring program effectiveness through adoption, engagement, behavior change, and business impact.
\n- Continuously improving programs based on feedback and performance data.
\n- Define success metrics before launching programs.
\n- Monitor adoption, participation, certification completion, and business outcomes.
\n- Collect qualitative and quantitative feedback from stakeholders and learners.
\n- Use data to refine programs and prioritize future investments.
\n- Share program impact with leadership through clear reporting and recommendations.
\n
\n
You are comfortable leading projects independently, hosting meetings, managing multiple initiatives, and driving programs forward.
\n
Stakeholder Management
\n
Successful enablement depends on strong partnerships.You will:
\n
\n- Build trusted relationships with Sales Leadership and cross-functional teams.
\n- Consult with stakeholders to understand business needs and recommend enablement solutions.
\n- Influence priorities and align stakeholders around program goals, and utilize the enablement calendar to align on upcoming events and priorities.
\n- Communicate clearly with executives while tailoring messaging appropriately for front-line managers and sellers.
\n- Manage your stakeholder relationships while exercising discretion and independent judgment.
\n- Facilitate productive meetings, document decisions, and ensure clear accountability for next steps.
\n
\n
You know when to drive decisions independently and when to escalate risks or dependencies appropriately.
\n
Change Management
\n
You will develop change management strategies that help sellers confidently adopt new processes, messaging, and tools. Responsibilities include:
\n
\n- Creating reinforcement plans that extend learning beyond initial training.
\n- Driving long-term adoption through coaching resources, manager enablement, communications, and ongoing reinforcement.
\n- Ensuring learning resources remain organized, accessible, and current.
\n- Supporting onboarding programs and knowledge management systems.
\n- Managing incoming enablement requests while balancing strategic priorities.
\n- Continuously evaluating and improving the seller experience.
\n
\n
In the first week, expect to:
\n
\n- Familiarize yourself with Toptal and the Customer team, initiatives, projects, and how they are aligned with Toptal’s overall success.
\n- Meet your key stakeholders to begin uncovering individual and team priorities.
\n
\n
In the first month, expect to:
\n
\n- Learn more about Customer enablement by completing onboarding training, shadowing calls, and meeting with key stakeholders.
\n- Explore Toptal’s enablement tools, processes, and resources.
\n- Familiarize yourself with the Customer Team’s Enablement materials, approaches, and roadmap.
\n- Shadow ongoing Enablement initiatives to familiarize yourself with cross-functional teams and projects.
\n
\n
In the first three months, expect to:
\n
\n- Work in collaboration with the existing enablement team to create enablement release strategies and communications.
\n- Support ongoing projects through team collaboration and bring identified areas of improvement or opportunities to your leadership.
\n
\n
In the first six months, expect to:
\n
\n- Gain an understanding of how to drive internal change through enablement efforts that empower our client-facing teams to support their clients.
\n- Independently own enablement programs and work with key stakeholders.
\n- Enhance our enablement collaboration as a team.
\n
\n
In the first year, expect to:
\n
\n- Become a trusted business partner to Customer Leadership and stakeholders across Toptal.
\n- Transform the collaboration and support provided to increase the effectiveness of enablement at Toptal.
\n- Have developed enablement programs and measure effective change across the sales organization.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 5-7+ years of experience in Enablement, Operations, and Strategy, or similar role.
\n- Experience in building training programs and supporting sales organizations.
\n- Experience in learning management systems and sales tools.
\n- Strong project management and stakeholder management skills.
\n- Strong communication skills for effective verbal and written communication.
\n- Experience in change management, enablement methodologies, and tools.
\n- Strong experience in stakeholder management, leading projects end-to-end, and hosting calls.
\n- Collaborative - Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
\n- Proactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal.
\n- Organized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind.
\n- Meticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
\n- Coachable - This role requires the ability to synthesize feedback and put it into action.
\n- Executive Communicator - In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success.
\n- Trusted Business Partner - You must be relationship-driven.
\n- Innovator - This role favors those experienced in successfully launching externally facing materials to sales teams.
\n- Fun - You don’t take yourself too seriously, and you have a sense of humor.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Essential Job Functions
\n
\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\n
US FLSA Classification: Full-Time/Exempt
\n
\n
This position receives a base salary and is also eligible to receive a discretionary bonus. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\n
Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As a Manager of Customer Enablement, your mission is to equip our revenue-generating teams with the knowledge, skills, tools, and processes they need to sell confidently and effectively. You combine strategic thinking with operational excellence to design, execute, and continuously improve scalable enablement programs that drive measurable business outcomes.
\n
You have experience building enablement programs from strategy through execution and understand how to influence change across complex organizations. You thrive in cross-functional environments, partner effectively with senior leaders, and translate business priorities into practical, high-impact learning experiences.
\n
In this role, you will support Sales Enablement strategy across Enterprise, SMB, Services, and new business organizations, ensuring our teams are prepared for evolving products, go-to-market strategies, sales motions, and customer needs. The existing Enablement team values cohesion, problem-solving, and a fun attitude!
\n
This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
What You Will Own
\n
Strategic Enablement
\n
\n- Partner with executive leadership to translate business priorities into scalable enablement initiatives.
\n- Lead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes.
\n- Develop enablement roadmaps aligned with company objectives and sales priorities. Identify enablement gaps through performance data, stakeholder feedback, and sales insights.
\n
\n
Program Ownership
\n
You will own end-to-end enablement programs from planning through execution and reinforcement. This includes:
\n
\n- Building comprehensive enablement plans with clear objectives, timelines, and success metrics.
\n- Designing and delivering engaging instructor-led, self-paced, and live training.
\n- Developing playbooks, programs, learning paths, and reference materials with Toptal’s LMS and other tools.
\n- Facilitating workshops, webinars, office hours, and reinforcement sessions.
\n- Measuring program effectiveness through adoption, engagement, behavior change, and business impact.
\n- Continuously improving programs based on feedback and performance data.
\n- Define success metrics before launching programs.
\n- Monitor adoption, participation, certification completion, and business outcomes.
\n- Collect qualitative and quantitative feedback from stakeholders and learners.
\n- Use data to refine programs and prioritize future investments.
\n- Share program impact with leadership through clear reporting and recommendations.
\n
\n
You are comfortable leading projects independently, hosting meetings, managing multiple initiatives, and driving programs forward.
\n
Stakeholder Management
\n
Successful enablement depends on strong partnerships.You will:
\n
\n- Build trusted relationships with Sales Leadership and cross-functional teams.
\n- Consult with stakeholders to understand business needs and recommend enablement solutions.
\n- Influence priorities and align stakeholders around program goals, and utilize the enablement calendar to align on upcoming events and priorities.
\n- Communicate clearly with executives while tailoring messaging appropriately for front-line managers and sellers.
\n- Manage your stakeholder relationships while exercising discretion and independent judgment.
\n- Facilitate productive meetings, document decisions, and ensure clear accountability for next steps.
\n
\n
You know when to drive decisions independently and when to escalate risks or dependencies appropriately.
\n
Change Management
\n
You will develop change management strategies that help sellers confidently adopt new processes, messaging, and tools. Responsibilities include:
\n
\n- Creating reinforcement plans that extend learning beyond initial training.
\n- Driving long-term adoption through coaching resources, manager enablement, communications, and ongoing reinforcement.
\n- Ensuring learning resources remain organized, accessible, and current.
\n- Supporting onboarding programs and knowledge management systems.
\n- Managing incoming enablement requests while balancing strategic priorities.
\n- Continuously evaluating and improving the seller experience.
\n
\n
In the first week, expect to:
\n
\n- Familiarize yourself with Toptal and the Customer team, initiatives, projects, and how they are aligned with Toptal’s overall success.
\n- Meet your key stakeholders to begin uncovering individual and team priorities.
\n
\n
In the first month, expect to:
\n
\n- Learn more about Customer enablement by completing onboarding training, shadowing calls, and meeting with key stakeholders.
\n- Explore Toptal’s enablement tools, processes, and resources.
\n- Familiarize yourself with the Customer Team’s Enablement materials, approaches, and roadmap.
\n- Shadow ongoing Enablement initiatives to familiarize yourself with cross-functional teams and projects.
\n
\n
In the first three months, expect to:
\n
\n- Work in collaboration with the existing enablement team to create enablement release strategies and communications.
\n- Support ongoing projects through team collaboration and bring identified areas of improvement or opportunities to your leadership.
\n
\n
In the first six months, expect to:
\n
\n- Gain an understanding of how to drive internal change through enablement efforts that empower our client-facing teams to support their clients.
\n- Independently own enablement programs and work with key stakeholders.
\n- Enhance our enablement collaboration as a team.
\n
\n
In the first year, expect to:
\n
\n- Become a trusted business partner to Customer Leadership and stakeholders across Toptal.
\n- Transform the collaboration and support provided to increase the effectiveness of enablement at Toptal.
\n- Have developed enablement programs and measure effective change across the sales organization.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 5-7+ years of experience in Enablement, Operations, and Strategy, or similar role.
\n- Experience in building training programs and supporting sales organizations.
\n- Experience in learning management systems and sales tools.
\n- Strong project management and stakeholder management skills.
\n- Strong communication skills for effective verbal and written communication.
\n- Experience in change management, enablement methodologies, and tools.
\n- Strong experience in stakeholder management, leading projects end-to-end, and hosting calls.
\n- Collaborative - Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
\n- Proactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal.
\n- Organized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind.
\n- Meticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
\n- Coachable - This role requires the ability to synthesize feedback and put it into action.
\n- Executive Communicator - In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success.
\n- Trusted Business Partner - You must be relationship-driven.
\n- Innovator - This role favors those experienced in successfully launching externally facing materials to sales teams.
\n- Fun - You don’t take yourself too seriously, and you have a sense of humor.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Essential Job Functions
\n
\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\n
US FLSA Classification: Full-Time/Exempt
\n
\n
This position receives a base salary and is also eligible to receive a discretionary bonus. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\n
Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary
\n
As a Screening Team Lead, you will be a valuable member of the Toptal Talent Screening team, managing the Digital Marketing Screening team. In addition to managing Screeners, you will plan and execute new screening initiatives, analyze team and Screener metrics, and work with multiple internal teams within Toptal, as well as with other Screening Team Leads in order to implement new requirements that will help us better evaluate Toptal talent.
\n
You will be responsible for the performance of screening steps, which includes monitoring performance of current paths, maintaining and updating the screening exercises, supporting new specializations setup and screening capacity planning, hiring and coaching Screeners. Ultimately, you will own the overall quality of talent entering the platform in the Digital Marketing vertical. In addition, you will maintain clear documentation of all Digital Marketing screening policies, processes, and content, in compliance with cross-vertical standards. We’re looking for a person with outstanding management, communication, organization, and analytical skills.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Leading and managing the Screening team to achieve performance metrics and quality targets.
\n- Minimizing team turnover and maximizing team member satisfaction.
\n- Optimizing team structure to support changes in supply, growth strategy, and capacity planning.
\n- Managing internal team projects.
\n- Planning, creating, and releasing new team initiatives and process updates.
\n- Working with vertical subject matter experts to optimize tasks and screening step content.
\n- Supporting Vertical Lead in vertical initiatives.
\n- Supporting the Manager of Business Screening and QA Manager in establishing a customer-centric approach for Digital Marketing screening and ensuring compliance with the new standards.
\n- Serving as an escalation point for talent disputes while also monitoring, investigating, and remedying issues as they arise.
\n- Leading the build-out of new talent specializations, including hiring the screeners needed to support them.
\n- Creating, managing, and maintaining documentation that supports screening processes and procedures while complying with cross-vertical standards.
\n- Providing guidance and feedback to analytics teams to improve reporting across Digital Marketing Screening.
\n- Monitoring talent screening passing rates, activation speed, and other key metrics.
\n- Supporting the QA team in evaluating screener performance during interviews and other interactions with talent.
\n
\n
In the first week, expect to:
\n
\n- Complete onboarding and become familiar with the Talent Screening team, systems, tools, and operational workflows.
\n- Meet key stakeholders to understand business priorities and the Screening team’s objectives.
\n- Shadow core screening operations and cross-functional workflows to understand how screening supports the talent lifecycle.
\n
\n
In the first month, expect to:
\n
\n- Develop a solid understanding of the end-to-end talent journey, from application through activation.
\n- Learn the different screening models, processes, and operational workflows, including standard, expedited, and custom screening paths.
\n- Build effective working relationships with cross-functional partners and begin supporting day-to-day operational activities.
\n
\n
In the first three months, expect to:
\n
\n- Independently manage assigned operational workflows and coordinate cross-functional initiatives with minimal guidance.
\n- Monitor screening performance, operational health, and key metrics, proactively identifying risks and improvement opportunities.
\n- Take ownership of an assigned screening area, ensuring operational readiness, accurate reporting, and effective stakeholder communication.
\n
\n
In the first six months, expect to:
\n
\n- Serve as the operational owner for assigned screening paths or service areas, driving continuous improvements and supporting new screening initiatives.
\n- Introduce process improvements that enhance efficiency, quality, or scalability.
\n- Become a trusted partner to cross-functional stakeholders, confidently making operational decisions within your scope and escalating when appropriate.
\n- Provide data-driven recommendations that improve screening performance and talent activation, while exercising discrete judgment.
\n
\n
In the first year, expect to:
\n
\n- Be recognized as a trusted operational expert within the Screening Operations team.
\n- Help shape new screening processes, operational standards, and scalable ways of working.
\n- Drive meaningful operational improvements through collaboration, data insights, and continuous process optimization.
\n- Contribute to a culture of ownership, accountability, collaboration, and operational excellence.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree in business or a related field is required.
\n- 3-5+ years of experience in operational management (managing projects, teams, business workflows).
\n- Experience working as a Marketing Generalist is required.
\n- Excellent analytical skills.
\n- Must have excellent written and oral communication skills. Good communication is at the core of everything we do, and you must be a strong communicator able to work with a wide range of stakeholders from senior executives to individual contributors.
\n- Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution.
\n- Outstanding team leadership and mentoring skills
\n- Resourceful. You should be a self-starter who thrives on the freedom and accountability that comes with managing your own workflow.
\n- Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied stakeholder groups.
\n- Ownership. You are a dependable team member who takes responsibility for your success as well as the success of the entire team.
\n- Quality. You take pride in everything you deliver as a reflection of yourself.
\n- You must be a world-class individual contributor to thrive at Toptal.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary
\n
As a Screening Team Lead, you will be a valuable member of the Toptal Talent Screening team, managing the Digital Marketing Screening team. In addition to managing Screeners, you will plan and execute new screening initiatives, analyze team and Screener metrics, and work with multiple internal teams within Toptal, as well as with other Screening Team Leads in order to implement new requirements that will help us better evaluate Toptal talent.
\n
You will be responsible for the performance of screening steps, which includes monitoring performance of current paths, maintaining and updating the screening exercises, supporting new specializations setup and screening capacity planning, hiring and coaching Screeners. Ultimately, you will own the overall quality of talent entering the platform in the Digital Marketing vertical. In addition, you will maintain clear documentation of all Digital Marketing screening policies, processes, and content, in compliance with cross-vertical standards. We’re looking for a person with outstanding management, communication, organization, and analytical skills.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Leading and managing the Screening team to achieve performance metrics and quality targets.
\n- Minimizing team turnover and maximizing team member satisfaction.
\n- Optimizing team structure to support changes in supply, growth strategy, and capacity planning.
\n- Managing internal team projects.
\n- Planning, creating, and releasing new team initiatives and process updates.
\n- Working with vertical subject matter experts to optimize tasks and screening step content.
\n- Supporting Vertical Lead in vertical initiatives.
\n- Supporting the Manager of Business Screening and QA Manager in establishing a customer-centric approach for Digital Marketing screening and ensuring compliance with the new standards.
\n- Serving as an escalation point for talent disputes while also monitoring, investigating, and remedying issues as they arise.
\n- Leading the build-out of new talent specializations, including hiring the screeners needed to support them.
\n- Creating, managing, and maintaining documentation that supports screening processes and procedures while complying with cross-vertical standards.
\n- Providing guidance and feedback to analytics teams to improve reporting across Digital Marketing Screening.
\n- Monitoring talent screening passing rates, activation speed, and other key metrics.
\n- Supporting the QA team in evaluating screener performance during interviews and other interactions with talent.
\n
\n
In the first week, expect to:
\n
\n- Complete onboarding and become familiar with the Talent Screening team, systems, tools, and operational workflows.
\n- Meet key stakeholders to understand business priorities and the Screening team’s objectives.
\n- Shadow core screening operations and cross-functional workflows to understand how screening supports the talent lifecycle.
\n
\n
In the first month, expect to:
\n
\n- Develop a solid understanding of the end-to-end talent journey, from application through activation.
\n- Learn the different screening models, processes, and operational workflows, including standard, expedited, and custom screening paths.
\n- Build effective working relationships with cross-functional partners and begin supporting day-to-day operational activities.
\n
\n
In the first three months, expect to:
\n
\n- Independently manage assigned operational workflows and coordinate cross-functional initiatives with minimal guidance.
\n- Monitor screening performance, operational health, and key metrics, proactively identifying risks and improvement opportunities.
\n- Take ownership of an assigned screening area, ensuring operational readiness, accurate reporting, and effective stakeholder communication.
\n
\n
In the first six months, expect to:
\n
\n- Serve as the operational owner for assigned screening paths or service areas, driving continuous improvements and supporting new screening initiatives.
\n- Introduce process improvements that enhance efficiency, quality, or scalability.
\n- Become a trusted partner to cross-functional stakeholders, confidently making operational decisions within your scope and escalating when appropriate.
\n- Provide data-driven recommendations that improve screening performance and talent activation, while exercising discrete judgment.
\n
\n
In the first year, expect to:
\n
\n- Be recognized as a trusted operational expert within the Screening Operations team.
\n- Help shape new screening processes, operational standards, and scalable ways of working.
\n- Drive meaningful operational improvements through collaboration, data insights, and continuous process optimization.
\n- Contribute to a culture of ownership, accountability, collaboration, and operational excellence.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree in business or a related field is required.
\n- 3-5+ years of experience in operational management (managing projects, teams, business workflows).
\n- Experience working as a Marketing Generalist is required.
\n- Excellent analytical skills.
\n- Must have excellent written and oral communication skills. Good communication is at the core of everything we do, and you must be a strong communicator able to work with a wide range of stakeholders from senior executives to individual contributors.
\n- Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution.
\n- Outstanding team leadership and mentoring skills
\n- Resourceful. You should be a self-starter who thrives on the freedom and accountability that comes with managing your own workflow.
\n- Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied stakeholder groups.
\n- Ownership. You are a dependable team member who takes responsibility for your success as well as the success of the entire team.
\n- Quality. You take pride in everything you deliver as a reflection of yourself.
\n- You must be a world-class individual contributor to thrive at Toptal.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary
\n
As a Project Operations Specialist, you will be a key member of the Talent Screening team and the operational partner who ensures screening work moves seamlessly from request to execution. You will coordinate sourcing requests, maintain screening readiness, monitor operational performance, support cross-service talent movement, and help launch new screening initiatives. In this role, you will own the day-to-day execution of screening operations by coordinating stakeholders, tracking dependencies, maintaining accurate documentation, identifying risks early, and ensuring work is completed on time. You will work closely with the Screening Operations Manager, Sourcing teams, Screeners, Analytics, Product, and other cross-functional partners. This is an individual contributor role with meaningful end-to-end ownership. We are looking for someone who is highly organized, analytical, proactive, and excels at bringing clarity and structure to complex operational workflows.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Coordinate sourcing requests from intake through launch, ensuring all required information is complete and requests meet the 24-hour preparation standard.
\n- Partner with cross-functional stakeholders to clarify requirements, track dependencies, resolve blockers, and ensure timely execution.
\n- Maintain accurate operational trackers, documentation, decision logs, and process guidance.
\n- Monitor screening readiness, capacity, funnel performance, and operational metrics, identifying risks and recommending improvements.
\n- Escalate operational risks with clear context and recommended actions.
\n- Support talent movement across services and acquired-company onboarding by coordinating screening requirements and stakeholder handoffs.
\n- Coordinate screening path updates across operations, content, systems, and screeners to ensure successful implementation.
\n- Perform data quality checks, investigate discrepancies, and maintain reliable operational reporting.
\n- Serve as a primary operational point of contact for screening-related requests, ensuring clear ownership and follow-through.
\n- Contribute to process improvements, documentation, and new screening initiatives that improve efficiency and scalability.
\n
\n
In the first week, expect to:
\n
\n- Complete onboarding and become familiar with the Talent Screening team, systems, tools, and operational workflows.
\n- Meet key stakeholders and gain an understanding of screening operations and business priorities.
\n- Shadow sourcing request preparation, screening readiness reviews, and cross-functional processes.
\n
\n
In the first month, expect to:
\n
\n- Build a solid understanding of the end-to-end screening process and operational workflows.
\n- Begin managing sourcing requests and operational follow-ups with guidance from the Screening Operations Manager.
\n- Develop effective working relationships with cross-functional partners.
\n
\n
In the first three months, expect to:
\n
\n- Independently manage sourcing requests while maintaining the 24-hour preparation standard.
\n- Monitor screening readiness, capacity, and operational health, proactively identifying risks and opportunities.
\n- Recommend and implement improvements to workflows, documentation, or operational processes.
\n
\n
In the first six months, expect to:
\n
\n- Own operational execution across your assigned scope with minimal oversight.
\n- Support the launch and scaling of new screening initiatives and operational improvements, while exercising discretion and independent judgment.
\n- Drive efficiencies by improving processes, documentation, and operational reporting.
\n
\n
In the first year, expect to:
\n
\n- Become a trusted operational partner across the Talent Screening organization.
\n- Help build scalable, transparent operational processes that support business growth.
\n- Influence operational improvements through data-driven insights and cross-functional collaboration.
\n- Be recognized for consistently delivering operational excellence, strong ownership, and reliable execution.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s Degree is required.
\n- 2-4+ years of experience in operations, talent operations, project coordination, program management, or a similar cross-functional environment.
\n- Demonstrated ability to manage multiple priorities, deadlines, and stakeholders while maintaining strong attention to detail.
\n- Strong analytical skills with experience using operational data to identify trends, solve problems, and improve processes.
\n- Excellent written and verbal communication skills with the ability to clearly communicate priorities, risks, and recommendations.
\n- Advanced proficiency with spreadsheets and operational tracking tools; experience with dashboards, workflow automation, or low-code/no-code tools is a plus.
\n- Strong process orientation with a continuous improvement mindset.
\n- High level of ownership, accountability, and follow-through.
\n- Comfortable working in a fast-paced, evolving environment with changing priorities.
\n- Experience supporting talent screening, marketplace operations, or technology-enabled operations is preferred.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary
\n
As a Project Operations Specialist, you will be a key member of the Talent Screening team and the operational partner who ensures screening work moves seamlessly from request to execution. You will coordinate sourcing requests, maintain screening readiness, monitor operational performance, support cross-service talent movement, and help launch new screening initiatives. In this role, you will own the day-to-day execution of screening operations by coordinating stakeholders, tracking dependencies, maintaining accurate documentation, identifying risks early, and ensuring work is completed on time. You will work closely with the Screening Operations Manager, Sourcing teams, Screeners, Analytics, Product, and other cross-functional partners. This is an individual contributor role with meaningful end-to-end ownership. We are looking for someone who is highly organized, analytical, proactive, and excels at bringing clarity and structure to complex operational workflows.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Coordinate sourcing requests from intake through launch, ensuring all required information is complete and requests meet the 24-hour preparation standard.
\n- Partner with cross-functional stakeholders to clarify requirements, track dependencies, resolve blockers, and ensure timely execution.
\n- Maintain accurate operational trackers, documentation, decision logs, and process guidance.
\n- Monitor screening readiness, capacity, funnel performance, and operational metrics, identifying risks and recommending improvements.
\n- Escalate operational risks with clear context and recommended actions.
\n- Support talent movement across services and acquired-company onboarding by coordinating screening requirements and stakeholder handoffs.
\n- Coordinate screening path updates across operations, content, systems, and screeners to ensure successful implementation.
\n- Perform data quality checks, investigate discrepancies, and maintain reliable operational reporting.
\n- Serve as a primary operational point of contact for screening-related requests, ensuring clear ownership and follow-through.
\n- Contribute to process improvements, documentation, and new screening initiatives that improve efficiency and scalability.
\n
\n
In the first week, expect to:
\n
\n- Complete onboarding and become familiar with the Talent Screening team, systems, tools, and operational workflows.
\n- Meet key stakeholders and gain an understanding of screening operations and business priorities.
\n- Shadow sourcing request preparation, screening readiness reviews, and cross-functional processes.
\n
\n
In the first month, expect to:
\n
\n- Build a solid understanding of the end-to-end screening process and operational workflows.
\n- Begin managing sourcing requests and operational follow-ups with guidance from the Screening Operations Manager.
\n- Develop effective working relationships with cross-functional partners.
\n
\n
In the first three months, expect to:
\n
\n- Independently manage sourcing requests while maintaining the 24-hour preparation standard.
\n- Monitor screening readiness, capacity, and operational health, proactively identifying risks and opportunities.
\n- Recommend and implement improvements to workflows, documentation, or operational processes.
\n
\n
In the first six months, expect to:
\n
\n- Own operational execution across your assigned scope with minimal oversight.
\n- Support the launch and scaling of new screening initiatives and operational improvements, while exercising discretion and independent judgment.
\n- Drive efficiencies by improving processes, documentation, and operational reporting.
\n
\n
In the first year, expect to:
\n
\n- Become a trusted operational partner across the Talent Screening organization.
\n- Help build scalable, transparent operational processes that support business growth.
\n- Influence operational improvements through data-driven insights and cross-functional collaboration.
\n- Be recognized for consistently delivering operational excellence, strong ownership, and reliable execution.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s Degree is required.
\n- 2-4+ years of experience in operations, talent operations, project coordination, program management, or a similar cross-functional environment.
\n- Demonstrated ability to manage multiple priorities, deadlines, and stakeholders while maintaining strong attention to detail.
\n- Strong analytical skills with experience using operational data to identify trends, solve problems, and improve processes.
\n- Excellent written and verbal communication skills with the ability to clearly communicate priorities, risks, and recommendations.
\n- Advanced proficiency with spreadsheets and operational tracking tools; experience with dashboards, workflow automation, or low-code/no-code tools is a plus.
\n- Strong process orientation with a continuous improvement mindset.
\n- High level of ownership, accountability, and follow-through.
\n- Comfortable working in a fast-paced, evolving environment with changing priorities.
\n- Experience supporting talent screening, marketplace operations, or technology-enabled operations is preferred.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
Toptal is looking for a Senior Business Intelligence Analyst to provide marketing leaders with crucial insights and recommendations for improvement. The role is part of our Business Analytics Center of Excellence, where Analysts are assigned to support one or more business functions. This role will specifically work with our Marketing organization—spanning paid search (SEM), organic search (SEO), and emerging Generative AI channels—from structuring the underlying data infrastructure to developing reports that support marketing leaders in making data-driven decisions. This role will play a critical role as a strategic advisor to marketing functions and leaders. This person will use data, create and define metrics, measure channel and campaign performance, and develop reports. They will also build models, forecast outcomes, run experiments, and perform in-depth diagnostic analysis.
\n
Ultimate success goes beyond data-related activities, delivering the “so what” that drives decisions and real business impact. It is imperative to fully understand the business (processes, objectives, organization, performance drivers, barriers), and connect the dots between data analysis, marketing strategy, and financial and operational effectiveness. We are looking for someone who is excited about seeing the bigger picture to make cross-functional connections in marketing channels, financial performance, and data. We expect that we not only answer the question asked, but also the question that was not. The Senior Marketing Analyst needs to build positive relationships across the organization, manage diverse stakeholders with competing and often conflicting priorities, and have a “find a way” attitude.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Analyze data, build models, test hypotheses, find root causes, develop prototypes, forecast performance, create Tableau reports, and write SQL scripts; and extract insights from these data activities to inform marketing decisions.
\n- Use descriptive (what happened) and diagnostic (why did it happen) analytics to develop specific, actionable recommendations for marketing leaders.
\n- Define metrics that are independent, holistic, accurate, encourage the right behaviors, and are aligned with company strategy and objectives.
\n- Measure and diagnose the performance of SEM, SEO, and Generative AI channels—analyzing spend efficiency, keyword and query performance, organic visibility and share of voice, funnel conversion, and lead value/ROAS—to guide budget allocation and channel strategy.
\n- Map marketing processes and channel journeys to their corresponding data flows across acquisition, engagement, and revenue generation.
\n- Proactively identify and surface opportunities to improve efficiency, conversion, revenue generation, client and talent experience, operations, communication, systems & tools, cash usage, etc.
\n- Work closely with marketing stakeholders, data analysts, and business process owners to empower data-backed decision making, balancing and prioritizing competing requests across teams.
\n- Leverage Generative AI tools (such as Claude, Gemini, and ChatGPT) to accelerate analysis, automate reporting workflows, and evaluate the growing impact of AI-driven search and referral channels on marketing performance.
\n- Build and maintain marketing data infrastructure from lead acquisition to revenue generation, setting up and integrating Google Analytics, Google Search Console, and Google Ads as required.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal, quickly learning about Toptal’s history, culture, and vision.
\n- Shadow key teams to learn the core of the marketing organization and its channels.
\n
\n
In the first month, expect to:
\n
\n- Understand the data generated through marketing operations and activities and where/how that data is stored–especially as it relates to our team.
\n- Obtain a basic understanding of the assigned marketing function and its operations across SEM, SEO, and Generative AI channels.
\n- Assess the current state of performance metrics, reports, dashboards, models, and analyses used, and identify discrepancies and areas for improvement.
\n- Begin supporting the function leader with relevant insights and reports for leadership meetings.
\n
\n
In the first three months, expect to:
\n
\n- Develop a proficiency of the data elements of the function and obtain a robust understanding of critical marketing processes.
\n- Gain an understanding and ability to assess the drivers and impacts of marketing decisions on financial performance.
\n- Begin identifying new opportunities to explore in the quest to improve performance continually, while exercising discretion and independent judgment.
\n
\n
In the first six months, expect to:
\n
\n- Begin to solve real business problems as a team that will move the needle on key marketing performance metrics and financial performance.
\n- Help us align and standardize metric definitions across the company.
\n- Perform detailed root cause analysis to expose critical drivers of channel performance.
\n
\n
In the first year, expect to:
\n
\n- Inform significant strategic initiatives, goals, priorities, and performance indicators.
\n- Become an expert both on marketing process and data flow, and assist in building a new outstanding marketing analytics function.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 5+ years of experience in data analysis, analytics, or business intelligence is required, with a focus on marketing analytics.
\n- 2+ years of experience within general consulting or an analytical operations function is required.
\n- Demonstrated experience analyzing SEM (paid search), SEO (organic search), and Generative AI / AI-driven search channels is required.
\n- Both a strong background in math, science, finance, engineering, or statistics and deep business insight is required; advanced degrees and/or MBA are a plus.
\n- Experience with BI tools (Tableau, Qlik, PowerBI, etc.).
\n- Proficiency in SQL; experience with R, Python, or MATLAB is a plus.
\n- Hands-on experience using Generative AI tools such as Claude, Gemini, or ChatGPT to support analysis, automation, and reporting.
\n- Experience with exploratory data analysis, prototyping, testing hypotheses, performing root cause analyses, modeling business processes, building forecasts, creating predictive models, defining metrics, and/or measuring marketing performance.
\n- Track record of linking data and analytics to marketing strategy, financial performance, and operations to drive real impact.
\n- Working knowledge of probability and statistics, experience with process improvement is a plus.
\n- Proven ability to manage diverse stakeholders and balance multiple, conflicting priorities in a fast-moving environment.
\n- Ability to explain complex issues simply and intuitively, and willingness to challenge assumptions, communicate limitations, and flag blind spots.
\n- The ideal candidate needs to have a strong technical background particularly when it comes to marketing data infrastructure and Google products (Google Analytics, Google Search Console, Google Ads) while having the ability to master marketing processes of diverse nature.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
Toptal is looking for a Senior Business Intelligence Analyst to provide marketing leaders with crucial insights and recommendations for improvement. The role is part of our Business Analytics Center of Excellence, where Analysts are assigned to support one or more business functions. This role will specifically work with our Marketing organization—spanning paid search (SEM), organic search (SEO), and emerging Generative AI channels—from structuring the underlying data infrastructure to developing reports that support marketing leaders in making data-driven decisions. This role will play a critical role as a strategic advisor to marketing functions and leaders. This person will use data, create and define metrics, measure channel and campaign performance, and develop reports. They will also build models, forecast outcomes, run experiments, and perform in-depth diagnostic analysis.
\n
Ultimate success goes beyond data-related activities, delivering the “so what” that drives decisions and real business impact. It is imperative to fully understand the business (processes, objectives, organization, performance drivers, barriers), and connect the dots between data analysis, marketing strategy, and financial and operational effectiveness. We are looking for someone who is excited about seeing the bigger picture to make cross-functional connections in marketing channels, financial performance, and data. We expect that we not only answer the question asked, but also the question that was not. The Senior Marketing Analyst needs to build positive relationships across the organization, manage diverse stakeholders with competing and often conflicting priorities, and have a “find a way” attitude.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Analyze data, build models, test hypotheses, find root causes, develop prototypes, forecast performance, create Tableau reports, and write SQL scripts; and extract insights from these data activities to inform marketing decisions.
\n- Use descriptive (what happened) and diagnostic (why did it happen) analytics to develop specific, actionable recommendations for marketing leaders.
\n- Define metrics that are independent, holistic, accurate, encourage the right behaviors, and are aligned with company strategy and objectives.
\n- Measure and diagnose the performance of SEM, SEO, and Generative AI channels—analyzing spend efficiency, keyword and query performance, organic visibility and share of voice, funnel conversion, and lead value/ROAS—to guide budget allocation and channel strategy.
\n- Map marketing processes and channel journeys to their corresponding data flows across acquisition, engagement, and revenue generation.
\n- Proactively identify and surface opportunities to improve efficiency, conversion, revenue generation, client and talent experience, operations, communication, systems & tools, cash usage, etc.
\n- Work closely with marketing stakeholders, data analysts, and business process owners to empower data-backed decision making, balancing and prioritizing competing requests across teams.
\n- Leverage Generative AI tools (such as Claude, Gemini, and ChatGPT) to accelerate analysis, automate reporting workflows, and evaluate the growing impact of AI-driven search and referral channels on marketing performance.
\n- Build and maintain marketing data infrastructure from lead acquisition to revenue generation, setting up and integrating Google Analytics, Google Search Console, and Google Ads as required.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal, quickly learning about Toptal’s history, culture, and vision.
\n- Shadow key teams to learn the core of the marketing organization and its channels.
\n
\n
In the first month, expect to:
\n
\n- Understand the data generated through marketing operations and activities and where/how that data is stored–especially as it relates to our team.
\n- Obtain a basic understanding of the assigned marketing function and its operations across SEM, SEO, and Generative AI channels.
\n- Assess the current state of performance metrics, reports, dashboards, models, and analyses used, and identify discrepancies and areas for improvement.
\n- Begin supporting the function leader with relevant insights and reports for leadership meetings.
\n
\n
In the first three months, expect to:
\n
\n- Develop a proficiency of the data elements of the function and obtain a robust understanding of critical marketing processes.
\n- Gain an understanding and ability to assess the drivers and impacts of marketing decisions on financial performance.
\n- Begin identifying new opportunities to explore in the quest to improve performance continually, while exercising discretion and independent judgment.
\n
\n
In the first six months, expect to:
\n
\n- Begin to solve real business problems as a team that will move the needle on key marketing performance metrics and financial performance.
\n- Help us align and standardize metric definitions across the company.
\n- Perform detailed root cause analysis to expose critical drivers of channel performance.
\n
\n
In the first year, expect to:
\n
\n- Inform significant strategic initiatives, goals, priorities, and performance indicators.
\n- Become an expert both on marketing process and data flow, and assist in building a new outstanding marketing analytics function.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 5+ years of experience in data analysis, analytics, or business intelligence is required, with a focus on marketing analytics.
\n- 2+ years of experience within general consulting or an analytical operations function is required.
\n- Demonstrated experience analyzing SEM (paid search), SEO (organic search), and Generative AI / AI-driven search channels is required.
\n- Both a strong background in math, science, finance, engineering, or statistics and deep business insight is required; advanced degrees and/or MBA are a plus.
\n- Experience with BI tools (Tableau, Qlik, PowerBI, etc.).
\n- Proficiency in SQL; experience with R, Python, or MATLAB is a plus.
\n- Hands-on experience using Generative AI tools such as Claude, Gemini, or ChatGPT to support analysis, automation, and reporting.
\n- Experience with exploratory data analysis, prototyping, testing hypotheses, performing root cause analyses, modeling business processes, building forecasts, creating predictive models, defining metrics, and/or measuring marketing performance.
\n- Track record of linking data and analytics to marketing strategy, financial performance, and operations to drive real impact.
\n- Working knowledge of probability and statistics, experience with process improvement is a plus.
\n- Proven ability to manage diverse stakeholders and balance multiple, conflicting priorities in a fast-moving environment.
\n- Ability to explain complex issues simply and intuitively, and willingness to challenge assumptions, communicate limitations, and flag blind spots.
\n- The ideal candidate needs to have a strong technical background particularly when it comes to marketing data infrastructure and Google products (Google Analytics, Google Search Console, Google Ads) while having the ability to master marketing processes of diverse nature.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
Our Product team builds and scales Toptal’s platform and products, working closely with our Operations and Engineering teams to support the organization’s growth. We embrace a data-focused approach to ensure each initiative on our product roadmap delivers a meaningful impact on our business and users. Our innovative technology platform enables us to deliver on-demand talent, without losing a human touch.
\n
Are you a customer-centric Senior Product Manager with a proven track record of taking ownership and delivering results in a fast-paced, dynamic environment? We’re looking for a self-starting Senior Product Manager to drive innovation at Toptal by building and scaling AI-driven products that expand the breadth and depth of our product and service offering.
\n
As a Senior Product Manager, you will lead a team of engineers while working cross-functionally with Engineering, Design, and other Product Managers to define, build, and launch mission-critical initiatives built on Toptal’s AI platform. We need someone to drive end-to-end product discovery and delivery, using user research, data, and cross-functional collaboration to identify new opportunities and deliver impactful solutions. If you have a knack for building high-quality, extremely impactful products, we want you on our team!
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Own and lead all aspects of an established agile team, including backlog grooming, prioritization, and cross-functional coordination, with a focus on delivering AI-driven product capabilities.
\n- Translate AI platform capabilities into customer-facing, talent-facing, and internal product experiences that deliver measurable business value.
\n- Responsible for defining the scope of new product features and ongoing feature improvements.
\n- Write and prioritize user stories and define acceptance criteria.
\n- Establish and maintain a high level of credibility with internal and external partners.
\n- Break down complex problems and use data, analytics, and user research to inform product direction and validate AI-driven solutions.
\n- Track progress, assess risks, coordinate delivery, and actively communicate contingency and mitigation plans for the team.
\n- Run various ad-hoc research and business analyses to assess opportunities and risks.
\n- Take ownership of identifying and solving complex product challenges that align with both short-term goals and long-term strategic initiatives.
\n- Apply system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal while independently starting to study and learn the Toptal product suite.
\n- Become acquainted with your product area, the product goals, and those you will partner with.
\n
\n
In the first month, expect to:
\n
\n- Work cross-functionally and with other Product Managers to organize and prioritize your high-level roadmap and backlog.
\n- Start collaborating closely with your development team.
\n- Take over all in-flight and planned initiatives.
\n
\n
In the first three months, expect to:
\n
\n- Fully support a product category, working collaboratively to complete quarterly planning and set OKRs.
\n- Exercising discretion and independent judgment, launch features that deliver high business impact.
\n- Be fully embedded into and own a development team.
\n- Monitor and measure the success of your initiatives against company goals.
\n- Continuously improve the team’s processes through meaningful contributions.
\n
\n
In the first six months, expect to:
\n
\n- Work alongside other Product Managers to discover new product opportunities for your backlog.
\n- Develop a repeatable model for delivering upon our roadmap initiatives.
\n- Work across the Product team to measure and refine the roadmap, backlog, and processes to make improvements over time.
\n- Constantly re-evaluate your roadmap’s alignment with the strategic goals of the business, adjusting where necessary.
\n
\n
In the first year, expect to:
\n
\n- Deliver your roadmap priorities and promises.
\n- Ensure your team has an incredible record of building impactful products in a timely and elegant fashion.
\n- Work cross-functionally to scale your team to meet the growing needs of our business and our users.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required, preferably in a technical discipline.
\n- At least 5 years of proven software product management experience.
\n- Proven ability to lead products end-to-end from early discovery and zero-to-one development through launch, iteration, and scale, even in ambiguous environments.
\n- Proven experience managing the development and launch of mobile, desktop, and web applications across the full product lifecycle is a plus.
\n- Knowledge of AI product development processes and best practices.
\n- Experience designing and launching AI-powered product features that improved engagement, efficiency, and measurable business outcomes.
\n- Experience building and orchestrating intelligent workflows by connecting systems and automation tools to solve problems at scale.
\n- Experience with third-party system integrations is a plus.
\n- Comfortable working with SQL or spreadsheets to analyze data, as well as conducting research with internal and external users.
\n- Strong expertise in using data to make decisions with a variety of tools and methodologies to gather and synthesize information.
\n- Ability to creatively craft solutions through data and a customer-centric approach.
\n- Ability to build wireframes and mockups, with an aptitude for keeping things simple.
\n- Be meticulous and have a high bar for quality when writing user stories, reviewing designs, brainstorming technical approaches, and testing a feature before it is released.
\n- Be humble, willing to learn, and do whatever is needed to help us accomplish our goals.
\n- Experience using agile development methodologies with globally distributed teams and the ability to keep up with a fast-paced and global company.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You thrive in environments where you are empowered to lead by doing, working directly with users, data, and your team to make progress and drive results.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
Our Product team builds and scales Toptal’s platform and products, working closely with our Operations and Engineering teams to support the organization’s growth. We embrace a data-focused approach to ensure each initiative on our product roadmap delivers a meaningful impact on our business and users. Our innovative technology platform enables us to deliver on-demand talent, without losing a human touch.
\n
Are you a customer-centric Senior Product Manager with a proven track record of taking ownership and delivering results in a fast-paced, dynamic environment? We’re looking for a self-starting Senior Product Manager to drive innovation at Toptal by building and scaling AI-driven products that expand the breadth and depth of our product and service offering.
\n
As a Senior Product Manager, you will lead a team of engineers while working cross-functionally with Engineering, Design, and other Product Managers to define, build, and launch mission-critical initiatives built on Toptal’s AI platform. We need someone to drive end-to-end product discovery and delivery, using user research, data, and cross-functional collaboration to identify new opportunities and deliver impactful solutions. If you have a knack for building high-quality, extremely impactful products, we want you on our team!
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Own and lead all aspects of an established agile team, including backlog grooming, prioritization, and cross-functional coordination, with a focus on delivering AI-driven product capabilities.
\n- Translate AI platform capabilities into customer-facing, talent-facing, and internal product experiences that deliver measurable business value.
\n- Responsible for defining the scope of new product features and ongoing feature improvements.
\n- Write and prioritize user stories and define acceptance criteria.
\n- Establish and maintain a high level of credibility with internal and external partners.
\n- Break down complex problems and use data, analytics, and user research to inform product direction and validate AI-driven solutions.
\n- Track progress, assess risks, coordinate delivery, and actively communicate contingency and mitigation plans for the team.
\n- Run various ad-hoc research and business analyses to assess opportunities and risks.
\n- Take ownership of identifying and solving complex product challenges that align with both short-term goals and long-term strategic initiatives.
\n- Apply system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal while independently starting to study and learn the Toptal product suite.
\n- Become acquainted with your product area, the product goals, and those you will partner with.
\n
\n
In the first month, expect to:
\n
\n- Work cross-functionally and with other Product Managers to organize and prioritize your high-level roadmap and backlog.
\n- Start collaborating closely with your development team.
\n- Take over all in-flight and planned initiatives.
\n
\n
In the first three months, expect to:
\n
\n- Fully support a product category, working collaboratively to complete quarterly planning and set OKRs.
\n- Exercising discretion and independent judgment, launch features that deliver high business impact.
\n- Be fully embedded into and own a development team.
\n- Monitor and measure the success of your initiatives against company goals.
\n- Continuously improve the team’s processes through meaningful contributions.
\n
\n
In the first six months, expect to:
\n
\n- Work alongside other Product Managers to discover new product opportunities for your backlog.
\n- Develop a repeatable model for delivering upon our roadmap initiatives.
\n- Work across the Product team to measure and refine the roadmap, backlog, and processes to make improvements over time.
\n- Constantly re-evaluate your roadmap’s alignment with the strategic goals of the business, adjusting where necessary.
\n
\n
In the first year, expect to:
\n
\n- Deliver your roadmap priorities and promises.
\n- Ensure your team has an incredible record of building impactful products in a timely and elegant fashion.
\n- Work cross-functionally to scale your team to meet the growing needs of our business and our users.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required, preferably in a technical discipline.
\n- At least 5 years of proven software product management experience.
\n- Proven ability to lead products end-to-end from early discovery and zero-to-one development through launch, iteration, and scale, even in ambiguous environments.
\n- Proven experience managing the development and launch of mobile, desktop, and web applications across the full product lifecycle is a plus.
\n- Knowledge of AI product development processes and best practices.
\n- Experience designing and launching AI-powered product features that improved engagement, efficiency, and measurable business outcomes.
\n- Experience building and orchestrating intelligent workflows by connecting systems and automation tools to solve problems at scale.
\n- Experience with third-party system integrations is a plus.
\n- Comfortable working with SQL or spreadsheets to analyze data, as well as conducting research with internal and external users.
\n- Strong expertise in using data to make decisions with a variety of tools and methodologies to gather and synthesize information.
\n- Ability to creatively craft solutions through data and a customer-centric approach.
\n- Ability to build wireframes and mockups, with an aptitude for keeping things simple.
\n- Be meticulous and have a high bar for quality when writing user stories, reviewing designs, brainstorming technical approaches, and testing a feature before it is released.
\n- Be humble, willing to learn, and do whatever is needed to help us accomplish our goals.
\n- Experience using agile development methodologies with globally distributed teams and the ability to keep up with a fast-paced and global company.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You thrive in environments where you are empowered to lead by doing, working directly with users, data, and your team to make progress and drive results.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
We are seeking a dedicated and adaptable Talent Acquisition Specialist to join our dynamic Sourcing team. In this role, you will collaborate with other members of our Sourcing team and key stakeholders to develop and refine a strategic sourcing approach that attracts top technical experts. We are looking for someone passionate about creating exceptional candidate experiences, with a proven track record in recruiting top technical talent, and who is excited to work collaboratively across various teams. Your efforts will ensure that only the most qualified candidates join our community.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- You will be responsible for developing and tuning a rigorous sourcing strategy designed to identify top software development experts and creating a stable pipeline of high-quality global talent.
\n- You will identify, reach out, and attract relevant professionals to drive the strategic growth of Toptal’s technical talent community by working closely with both the Matching team and the Screening team to figure out the dynamic sourcing priority.
\n- You will monitor and maintain a consistent pipeline of candidates.
\n- You will work with the Talent Acquisition Lead to grow sourcing operations, develop and implement process playbooks, and meet KPIs to seamlessly ensure efficient and scalable operations.
\n- You will use cutting-edge tools, internally developed, to supercharge your sourcing efforts.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal.
\n- Undergo role-specific training including learning about the procedures and tools currently used within Toptal’s Sourcing team.
\n
\n
In the first month, expect to:
\n
\n- Identify opportunities to successfully penetrate the global market for specific sourcing requests.
\n- Begin to outline the global talent sourcing strategy and test its assumptions through the creation of a strong candidate pipeline.
\n
\n
In the first three months, expect to:
\n
\n- Build and refine a sourcing strategy by testing, capturing, and analyzing results, and implementing data-driven improvements.
\n- Establish and maintain a stable candidate pipeline that consistently yields high-revenue candidates who successfully pass the screening process and transition into client engagements.
\n
\n
In the first six months, expect to:
\n
\n- Continue to fine-tune the sourcing strategy and consistently deliver results through identification of top global talent.
\n
\n
In the first year, expect to:
\n
\n- Work together with a team of professionals and successfully run the sourcing efforts while exercising discretion and independent judgment.
\n- Fully own and be seen as the expert over all global sourcing management.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- At least 4 years of experience sourcing or recruiting global technical talent with a proven track record of success.
\n- Proficiency in LinkedIn Recruiter is required, with experience using its advanced features for candidate research, outreach, and pipeline management.
\n- Thorough understanding of the global talent pool and global sourcing strategies.
\n- An unparalleled eye for talent and a strong understanding of the differences in knowledge and expertise between highly skilled developers and average talent.
\n- Ability to proactively find and assess meetup groups, attend events, and naturally network.
\n- Ability and drive to identify opportunities to present at developer meetups.
\n- Outstanding written and verbal communication skills, as well as perfect grammar and command of the English language.
\n- Ability to work under pressure and adhere to tight deadlines while never sacrificing quality.
\n- Ability to communicate clearly and constantly with teams via Slack and other collaboration tools.
\n- Remote work experience preferred.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
We are seeking a dedicated and adaptable Talent Acquisition Specialist to join our dynamic Sourcing team. In this role, you will collaborate with other members of our Sourcing team and key stakeholders to develop and refine a strategic sourcing approach that attracts top technical experts. We are looking for someone passionate about creating exceptional candidate experiences, with a proven track record in recruiting top technical talent, and who is excited to work collaboratively across various teams. Your efforts will ensure that only the most qualified candidates join our community.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- You will be responsible for developing and tuning a rigorous sourcing strategy designed to identify top software development experts and creating a stable pipeline of high-quality global talent.
\n- You will identify, reach out, and attract relevant professionals to drive the strategic growth of Toptal’s technical talent community by working closely with both the Matching team and the Screening team to figure out the dynamic sourcing priority.
\n- You will monitor and maintain a consistent pipeline of candidates.
\n- You will work with the Talent Acquisition Lead to grow sourcing operations, develop and implement process playbooks, and meet KPIs to seamlessly ensure efficient and scalable operations.
\n- You will use cutting-edge tools, internally developed, to supercharge your sourcing efforts.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal.
\n- Undergo role-specific training including learning about the procedures and tools currently used within Toptal’s Sourcing team.
\n
\n
In the first month, expect to:
\n
\n- Identify opportunities to successfully penetrate the global market for specific sourcing requests.
\n- Begin to outline the global talent sourcing strategy and test its assumptions through the creation of a strong candidate pipeline.
\n
\n
In the first three months, expect to:
\n
\n- Build and refine a sourcing strategy by testing, capturing, and analyzing results, and implementing data-driven improvements.
\n- Establish and maintain a stable candidate pipeline that consistently yields high-revenue candidates who successfully pass the screening process and transition into client engagements.
\n
\n
In the first six months, expect to:
\n
\n- Continue to fine-tune the sourcing strategy and consistently deliver results through identification of top global talent.
\n
\n
In the first year, expect to:
\n
\n- Work together with a team of professionals and successfully run the sourcing efforts while exercising discretion and independent judgment.
\n- Fully own and be seen as the expert over all global sourcing management.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- At least 4 years of experience sourcing or recruiting global technical talent with a proven track record of success.
\n- Proficiency in LinkedIn Recruiter is required, with experience using its advanced features for candidate research, outreach, and pipeline management.
\n- Thorough understanding of the global talent pool and global sourcing strategies.
\n- An unparalleled eye for talent and a strong understanding of the differences in knowledge and expertise between highly skilled developers and average talent.
\n- Ability to proactively find and assess meetup groups, attend events, and naturally network.
\n- Ability and drive to identify opportunities to present at developer meetups.
\n- Outstanding written and verbal communication skills, as well as perfect grammar and command of the English language.
\n- Ability to work under pressure and adhere to tight deadlines while never sacrificing quality.
\n- Ability to communicate clearly and constantly with teams via Slack and other collaboration tools.
\n- Remote work experience preferred.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary
\n
The Toptal network includes thousands of top Engineers, Designers, Finance experts, Project Managers, and more from over 100 countries, working with leading companies on mission-critical projects.
\n
The mission of the Talent Coaching team is to ensure the Toptal talent network is performing at its highest level and delivering the highest-quality client service. In joining this team, you will have the opportunity to coach world-class talent from around the globe. You will play a critical role in meeting a clearly established business need, and you’ll grow with our team as we develop and hone our operating processes, measure results, and scale to serve thousands of talents.
\n
You will join an entrepreneurial team of career and professional coaches. You will coach talent who have demonstrated performance issues, with the goal of returning each one to good standing. You’ll also deliver workshops and individual coaching sessions to prevent performance and communication issues.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Provide ongoing coaching support for our talent, along with actionable advice on their project management skills, communication, and professionalism.
\n- Work with talent on a one-on-one basis to address and remediate performance issues with coaching and well-curated resources.
\n- Investigate talent’s past performance to determine their status within the network.
\n- Review interview recordings to make sure the talent complies with the platform’s terms.
\n- Help design and execute live webinars or associated group coaching sessions.
\n- Evaluate inbound coaching requests; prioritize and determine which coaching method (e.g., face-to-face, technical, group, online learning, etc) is most appropriate based on strategic guidelines and available data.
\n- Document coaching activities to help us measure impact and scale programs in an ROI-positive manner.
\n- Monitor existing and emerging processes, identifying creative opportunities for increased efficiency and effectiveness of Talent Coaching team operations.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal.
\n- Develop an understanding of the talent’s journey on the platform.
\n- Become familiar with the various platforms and systems Talent Coaching utilizes to offer timely and exceptional support to Toptal talent.
\n- Learn the structures and capabilities of the talent-facing teams at Toptal, with a particular focus on understanding the goals, processes, and ongoing projects within the Talent Coaching team.
\n
\n
In the first month, expect to:
\n
\n- Internalize best practices and common pitfalls for talent as they execute projects.
\n- Learn the various data points available to help Talent Coaching assess a coaching need, prioritize the case, and determine the optimal support.
\n- Shadow coaching conversations with talent to become familiar with our talent, their needs, and coaching techniques to support talent development.
\n- Provide performance feedback and coaching to talent face-to-face over Zoom and via email and Slack.
\n
\n
In the first three months, expect to:
\n
\n- Provide front-line coaching support on common coaching needs.
\n- Collaborate with cross-functional teams to provide specialized coaching support, when appropriate.
\n- Review interview recordings to ensure the talent complies with the platform rules, and coach them on the rules.
\n- Curate and enhance existing resources to share with talent.
\n- Prepare talent for interviews.
\n- Help process and prioritize requests for coaching.
\n
\n
In the first six months, expect to:
\n
\n- Providing coaching support for complex productivity issues.
\n
\n
In the first year, expect to:
\n
\n- Act as a subject matter expert on the Talent Coaching role.
\n
\n
Requirements:
\n
\n- Bachelor’s Degree is required.
\n- 3+ years of experience in performance management, in-house coaching, or HR business partner roles. Experience working with technical talent (e.g. Developers, Designers, etc.) or an understanding of technical skill sets is a bonus.
\n- Customer Centric Communication. Must have a customer-centric approach as an advocate for talent, be an exceptional communicator, and have outstanding video chat, Slack, and email etiquette.
\n- Ability to handle feedback sessions while staying objective and steering talent towards productive action.
\n- Action-oriented coaching style. Ability to distill numerous feedback data points and a detailed talent response down to a clear, actionable plan for talent to execute.
\n- Decision-making with limited data. You need to be able to expertly follow a process, and when faced with limited data, make decisions that align with team goals and priorities.
\n- Resourcefulness. You should be a self-starter who thrives on the freedom and accountability that comes with being part of a distributed workforce.
\n- Adaptability. Our processes and priorities may evolve rapidly. You need to be able to learn and adapt to change quickly.
\n- Passion. Our goal is to change the way organizations build teams and how the world’s top talent finds opportunities. You have to be passionate about what we do, and be a strong advocate of the change we are driving in the market.
\n- Continuous Improvement. You need to have an eye for continuous improvement and be open to receiving challenging feedback.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary
\n
The Toptal network includes thousands of top Engineers, Designers, Finance experts, Project Managers, and more from over 100 countries, working with leading companies on mission-critical projects.
\n
The mission of the Talent Coaching team is to ensure the Toptal talent network is performing at its highest level and delivering the highest-quality client service. In joining this team, you will have the opportunity to coach world-class talent from around the globe. You will play a critical role in meeting a clearly established business need, and you’ll grow with our team as we develop and hone our operating processes, measure results, and scale to serve thousands of talents.
\n
You will join an entrepreneurial team of career and professional coaches. You will coach talent who have demonstrated performance issues, with the goal of returning each one to good standing. You’ll also deliver workshops and individual coaching sessions to prevent performance and communication issues.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Provide ongoing coaching support for our talent, along with actionable advice on their project management skills, communication, and professionalism.
\n- Work with talent on a one-on-one basis to address and remediate performance issues with coaching and well-curated resources.
\n- Investigate talent’s past performance to determine their status within the network.
\n- Review interview recordings to make sure the talent complies with the platform’s terms.
\n- Help design and execute live webinars or associated group coaching sessions.
\n- Evaluate inbound coaching requests; prioritize and determine which coaching method (e.g., face-to-face, technical, group, online learning, etc) is most appropriate based on strategic guidelines and available data.
\n- Document coaching activities to help us measure impact and scale programs in an ROI-positive manner.
\n- Monitor existing and emerging processes, identifying creative opportunities for increased efficiency and effectiveness of Talent Coaching team operations.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal.
\n- Develop an understanding of the talent’s journey on the platform.
\n- Become familiar with the various platforms and systems Talent Coaching utilizes to offer timely and exceptional support to Toptal talent.
\n- Learn the structures and capabilities of the talent-facing teams at Toptal, with a particular focus on understanding the goals, processes, and ongoing projects within the Talent Coaching team.
\n
\n
In the first month, expect to:
\n
\n- Internalize best practices and common pitfalls for talent as they execute projects.
\n- Learn the various data points available to help Talent Coaching assess a coaching need, prioritize the case, and determine the optimal support.
\n- Shadow coaching conversations with talent to become familiar with our talent, their needs, and coaching techniques to support talent development.
\n- Provide performance feedback and coaching to talent face-to-face over Zoom and via email and Slack.
\n
\n
In the first three months, expect to:
\n
\n- Provide front-line coaching support on common coaching needs.
\n- Collaborate with cross-functional teams to provide specialized coaching support, when appropriate.
\n- Review interview recordings to ensure the talent complies with the platform rules, and coach them on the rules.
\n- Curate and enhance existing resources to share with talent.
\n- Prepare talent for interviews.
\n- Help process and prioritize requests for coaching.
\n
\n
In the first six months, expect to:
\n
\n- Providing coaching support for complex productivity issues.
\n
\n
In the first year, expect to:
\n
\n- Act as a subject matter expert on the Talent Coaching role.
\n
\n
Requirements:
\n
\n- Bachelor’s Degree is required.
\n- 3+ years of experience in performance management, in-house coaching, or HR business partner roles. Experience working with technical talent (e.g. Developers, Designers, etc.) or an understanding of technical skill sets is a bonus.
\n- Customer Centric Communication. Must have a customer-centric approach as an advocate for talent, be an exceptional communicator, and have outstanding video chat, Slack, and email etiquette.
\n- Ability to handle feedback sessions while staying objective and steering talent towards productive action.
\n- Action-oriented coaching style. Ability to distill numerous feedback data points and a detailed talent response down to a clear, actionable plan for talent to execute.
\n- Decision-making with limited data. You need to be able to expertly follow a process, and when faced with limited data, make decisions that align with team goals and priorities.
\n- Resourcefulness. You should be a self-starter who thrives on the freedom and accountability that comes with being part of a distributed workforce.
\n- Adaptability. Our processes and priorities may evolve rapidly. You need to be able to learn and adapt to change quickly.
\n- Passion. Our goal is to change the way organizations build teams and how the world’s top talent finds opportunities. You have to be passionate about what we do, and be a strong advocate of the change we are driving in the market.
\n- Continuous Improvement. You need to have an eye for continuous improvement and be open to receiving challenging feedback.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As a Creator Agent for a new venture within Toptal, you will work directly with the General Manager and the Operations Director to onboard, coach, and accelerate the growth of our Content Creator users. You will join an execution-driven team building a new business unit from zero. Your mindset must be that of a builder, not just a coach.
\n
This role has two core missions:
\n
\n- Deliver hands-on creator growth: You will coach creators 1-to-1 to grow their audience, increase their engagement, and monetize their content. You will analyze their entire content plan end-to-end. You will challenge them with personalized weekly tasks that improve key metrics such as click-through-rate, retention rate, followers growth, and engagement rate. Once creators reach strong traction, you will also identify new revenue opportunities and activate brand deals.
\n- Build the foundations of the Creator Agent function: As our first full-time Creator Agent, you will design, test, and refine the methodologies that power our coaching model. You will transform your learnings into structured playbooks, training materials, and repeatable processes that will allow us to scale a high-performing agent team.
\n
\n
\n
This is not a passive coaching position. You will think like a strategist, operate like a creator, and build like an early-stage founder. You must be able to analyze performance data, communicate clearly, and move quickly.
\n
The ideal candidate is a senior creator strategist with real, proven experience growing accounts on YouTube, Instagram, or TikTok. You understand how content scales, why packaging matters, and how to push creators to become consistent, professional, and commercially ready.
\n
This is a remote position. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Conduct creators onboarding, assess performance, and identify growth opportunities across platforms.
\n- Provide 1-to-1 coaching focused on improving content strategy, packaging, and execution (from scripting to community building).
\n- Define weekly goals and metrics that drive measurable growth.
\n- Guide creators toward professional publishing standards and consistent audience development.
\n- Support creators in preparing for monetization and activate brand opportunities when appropriate.
\n- Design, test, and refine the coaching methodologies that will scale the Creator Agent function.
\n- Convert insights into structured playbooks, templates, and training materials for future agents.
\n- Partner with the Operations Director to strengthen creator success processes and growth frameworks.
\n- Collaborate with marketing, product, and partnerships teams on creator-facing initiatives.
\n- Stay ahead of platform trends, algorithm shifts, and best practices to update our approach continuously.
\n- Exercise discretion and independent judgment.
\n
\n
In the first week, expect to:
\n
\n- Study the Creator onboarding guide to understand the core levers that drive growth on YouTube, Instagram, and TikTok.
\n- Shadow real creator calls to learn how we onboard clients and how agents deliver feedback on content, strategy, and packaging.
\n- Review internal examples of strong creator diagnostics and session flows to understand our quality bar.
\n- Start building your own approach for analyzing creators during onboarding sessions.
\n
\n
In the first month, expect to:
\n
\n- Work cross-functionally with our support team to improve your clients’ visual quality and editing quality.
\n- Start working with 1-5 clients by identifying their growth opportunities, providing actionable feedback, and giving them clear weekly tasks that drive metric improvement.
\n- Start drafting your methodology playbook to guide your client meetings, analyze performance, and structure a repeatable coaching rhythm.
\n
\n
In the first three months, expect to:
\n
\n- Take full ownership of tracking, measuring, and driving progress for your client portfolio.
\n- Manage around 15 creators with a consistent coaching rhythm that includes goals, metric reviews, tailored feedback, and next steps.
\n- Build the first complete version of the Creator Agent playbook based on your learnings from real clients.
\n- Identify patterns across creators and propose scalable solutions, templates, and frameworks.
\n
\n
In the first six months, expect to:
\n
\n- Guide at least one creator from zero monetization to first revenue.
\n- Demonstrate consistent metric improvement across your creator portfolio.
\n- Build the first version of a repeatable coaching model with templates and scorecards.
\n- Identify the core traits that predict creator success and use them to refine how we assess and coach creators.
\n- Mentor incoming agents and help set the performance bar for the function.
\n
\n
In the first year, expect to:
\n
\n- Scale multiple creators to consistent monetization.
\n- Recognize the traits and behaviors that consistently predict creator growth, and use these insights to improve how we select and coach creators.
\n- Establish the operating system for the Creator Agent team including training standards and core frameworks.
\n- Mentor incoming agents and help set the performance bar for the function.
\n
\n
Qualifications and Job Requirements:
\n
\n- A bachelor’s degree is required.
\n- Proven experience growing social media accounts on YouTube, Instagram, and/or TikTok.
\n- Strong understanding of content strategy fundamentals: ideation, hooks, titles, thumbnails, and retention, conversion, and community building.
\n- Ability to analyze performance data and translate insights into clear, actionable guidance.
\n- Excellent written and verbal communication skills in English.
\n- Experience in roles that require coaching, advising, or client accountability.
\n- Ability to break down creative work into structured frameworks and teachable steps.
\n- Strong organizational discipline to manage around 10 creators weekly.
\n- Availability to work in the Americas time zone.
\n- Familiarity with creator monetization and brand partnerships is a plus.
\n
\n
Bonus points if you:
\n
\n- Are a creator with +50k followers/subscribers on Instagram, YouTube, or TikTok.
\n- Have monetized your own content through different sources, including brand deals, affiliate marketing, platform payouts, and selling products/services to your own audience.
\n- Are familiar with doing paid social campaigns.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
As a Creator Agent for a new venture within Toptal, you will work directly with the General Manager and the Operations Director to onboard, coach, and accelerate the growth of our Content Creator users. You will join an execution-driven team building a new business unit from zero. Your mindset must be that of a builder, not just a coach.
\n
This role has two core missions:
\n
\n- Deliver hands-on creator growth: You will coach creators 1-to-1 to grow their audience, increase their engagement, and monetize their content. You will analyze their entire content plan end-to-end. You will challenge them with personalized weekly tasks that improve key metrics such as click-through-rate, retention rate, followers growth, and engagement rate. Once creators reach strong traction, you will also identify new revenue opportunities and activate brand deals.
\n- Build the foundations of the Creator Agent function: As our first full-time Creator Agent, you will design, test, and refine the methodologies that power our coaching model. You will transform your learnings into structured playbooks, training materials, and repeatable processes that will allow us to scale a high-performing agent team.
\n
\n
\n
This is not a passive coaching position. You will think like a strategist, operate like a creator, and build like an early-stage founder. You must be able to analyze performance data, communicate clearly, and move quickly.
\n
The ideal candidate is a senior creator strategist with real, proven experience growing accounts on YouTube, Instagram, or TikTok. You understand how content scales, why packaging matters, and how to push creators to become consistent, professional, and commercially ready.
\n
This is a remote position. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Conduct creators onboarding, assess performance, and identify growth opportunities across platforms.
\n- Provide 1-to-1 coaching focused on improving content strategy, packaging, and execution (from scripting to community building).
\n- Define weekly goals and metrics that drive measurable growth.
\n- Guide creators toward professional publishing standards and consistent audience development.
\n- Support creators in preparing for monetization and activate brand opportunities when appropriate.
\n- Design, test, and refine the coaching methodologies that will scale the Creator Agent function.
\n- Convert insights into structured playbooks, templates, and training materials for future agents.
\n- Partner with the Operations Director to strengthen creator success processes and growth frameworks.
\n- Collaborate with marketing, product, and partnerships teams on creator-facing initiatives.
\n- Stay ahead of platform trends, algorithm shifts, and best practices to update our approach continuously.
\n- Exercise discretion and independent judgment.
\n
\n
In the first week, expect to:
\n
\n- Study the Creator onboarding guide to understand the core levers that drive growth on YouTube, Instagram, and TikTok.
\n- Shadow real creator calls to learn how we onboard clients and how agents deliver feedback on content, strategy, and packaging.
\n- Review internal examples of strong creator diagnostics and session flows to understand our quality bar.
\n- Start building your own approach for analyzing creators during onboarding sessions.
\n
\n
In the first month, expect to:
\n
\n- Work cross-functionally with our support team to improve your clients’ visual quality and editing quality.
\n- Start working with 1-5 clients by identifying their growth opportunities, providing actionable feedback, and giving them clear weekly tasks that drive metric improvement.
\n- Start drafting your methodology playbook to guide your client meetings, analyze performance, and structure a repeatable coaching rhythm.
\n
\n
In the first three months, expect to:
\n
\n- Take full ownership of tracking, measuring, and driving progress for your client portfolio.
\n- Manage around 15 creators with a consistent coaching rhythm that includes goals, metric reviews, tailored feedback, and next steps.
\n- Build the first complete version of the Creator Agent playbook based on your learnings from real clients.
\n- Identify patterns across creators and propose scalable solutions, templates, and frameworks.
\n
\n
In the first six months, expect to:
\n
\n- Guide at least one creator from zero monetization to first revenue.
\n- Demonstrate consistent metric improvement across your creator portfolio.
\n- Build the first version of a repeatable coaching model with templates and scorecards.
\n- Identify the core traits that predict creator success and use them to refine how we assess and coach creators.
\n- Mentor incoming agents and help set the performance bar for the function.
\n
\n
In the first year, expect to:
\n
\n- Scale multiple creators to consistent monetization.
\n- Recognize the traits and behaviors that consistently predict creator growth, and use these insights to improve how we select and coach creators.
\n- Establish the operating system for the Creator Agent team including training standards and core frameworks.
\n- Mentor incoming agents and help set the performance bar for the function.
\n
\n
Qualifications and Job Requirements:
\n
\n- A bachelor’s degree is required.
\n- Proven experience growing social media accounts on YouTube, Instagram, and/or TikTok.
\n- Strong understanding of content strategy fundamentals: ideation, hooks, titles, thumbnails, and retention, conversion, and community building.
\n- Ability to analyze performance data and translate insights into clear, actionable guidance.
\n- Excellent written and verbal communication skills in English.
\n- Experience in roles that require coaching, advising, or client accountability.
\n- Ability to break down creative work into structured frameworks and teachable steps.
\n- Strong organizational discipline to manage around 10 creators weekly.
\n- Availability to work in the Americas time zone.
\n- Familiarity with creator monetization and brand partnerships is a plus.
\n
\n
Bonus points if you:
\n
\n- Are a creator with +50k followers/subscribers on Instagram, YouTube, or TikTok.
\n- Have monetized your own content through different sources, including brand deals, affiliate marketing, platform payouts, and selling products/services to your own audience.
\n- Are familiar with doing paid social campaigns.
\n
\n
About Toptal
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\nJob Summary:
\nWe’re looking for a results-driven Marketing Specialist to support and execute key marketing initiatives across email, content, SEO, and social media. This role is primarily focused on email marketing, automation, optimization, and analysis, and requires deep expertise in Marketing Automation (ideally in Salesforce Marketing Cloud). The ideal candidate will also be able to create high-quality written content for blogs, SEO, and social channels.
\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\nResponsibilities:
\nEmail Marketing, Automation, Optimization, and Analysis
\n\n- Own the execution of email marketing campaigns from planning through deployment, QA, testing, reporting, and optimization.
\n- Build, manage, and optimize automated journeys, campaigns, and audience segmentation in Salesforce Marketing Cloud.
\n- Develop email content aligned with campaign goals, brand voice, and audience needs.
\n- Conduct A/B testing on subject lines, copy, CTAs, send times, and audience segments to improve performance.
\n- Monitor and analyze campaign performance, including open rates, click-through rates, conversions, engagement, and other KPIs.
\n- Apply best practices across deliverability, compliance, personalization, and lifecycle marketing.
\n- Translate campaign insights into actionable recommendations to improve future performance.
\n
\nBlog and SEO Writing
\n\n- Write and edit high-quality blog content aligned with brand messaging, audience interests, and SEO goals, while exercising discretion and independent judgment.
\n- Create SEO-focused content and optimize written content for target keywords, search intent, readability, and internal linking.
\n- Refresh and optimize existing blog content to improve rankings and performance.
\n- Ensure all written content is clear, accurate, engaging, and on-brand.
\n
\nSocial Media Content
\n\n- Create compelling social media copy and content concepts that support broader campaign and content objectives.
\n- Support the content calendar with consistent, brand-aligned content across relevant channels.
\n- Adapt campaign, blog, and email messaging into channel-appropriate social content.
\n- Monitor content performance and recommend improvements based on engagement data and audience response.
\n
\nQualifications and Job Requirements:
\n\n- Bachelor’s degree is required.
\n- 5+ years of experience in marketing with strong emphasis on email marketing and automation.
\n- If not familiar with Salesforce Marketing Cloud, willingness to quickly adapt to it.
\n- Strong experience writing marketing content across email, blog, SEO, and social media formats.
\n- Strong understanding of SEO and on-page optimization best practices.
\n- Experience with audience segmentation, email testing, and campaign optimization.
\n- Ability to interpret performance data and turn insights into actionable recommendations.
\n- Strong attention to detail, organization, and project management skills.
\n- Ability to manage multiple priorities and deadlines in a fast-paced environment.
\n- Collaborative mindset with the ability to work cross-functionally and independently.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\nNice to Have:
\n\n- Experience in B2B marketing
\n- Knowledge of Salesforce Marketing Cloud, including hands-on experience with Journey Builder, Automation Studio, Email Studio, Content Builder, and Contact Builder
\n- Familiarity with HTML/CSS for email formatting and minor template edits
\n- Familiarity with SQL or AMPscript within Salesforce Marketing Cloud
\n- Experience using analytics and reporting tools to measure content and campaign performance
\n
","id":"2b63c7c6-3f07-44de-bd61-4f74325adece","lists":[],"text":"Talent Network: Marketing Specialist (Part-Time/Hourly)","country":"CA","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"About Toptal
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\nJob Summary:
\nWe’re looking for a results-driven Marketing Specialist to support and execute key marketing initiatives across email, content, SEO, and social media. This role is primarily focused on email marketing, automation, optimization, and analysis, and requires deep expertise in Marketing Automation (ideally in Salesforce Marketing Cloud). The ideal candidate will also be able to create high-quality written content for blogs, SEO, and social channels.
\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\nResponsibilities:
\nEmail Marketing, Automation, Optimization, and Analysis
\n\n- Own the execution of email marketing campaigns from planning through deployment, QA, testing, reporting, and optimization.
\n- Build, manage, and optimize automated journeys, campaigns, and audience segmentation in Salesforce Marketing Cloud.
\n- Develop email content aligned with campaign goals, brand voice, and audience needs.
\n- Conduct A/B testing on subject lines, copy, CTAs, send times, and audience segments to improve performance.
\n- Monitor and analyze campaign performance, including open rates, click-through rates, conversions, engagement, and other KPIs.
\n- Apply best practices across deliverability, compliance, personalization, and lifecycle marketing.
\n- Translate campaign insights into actionable recommendations to improve future performance.
\n
\nBlog and SEO Writing
\n\n- Write and edit high-quality blog content aligned with brand messaging, audience interests, and SEO goals, while exercising discretion and independent judgment.
\n- Create SEO-focused content and optimize written content for target keywords, search intent, readability, and internal linking.
\n- Refresh and optimize existing blog content to improve rankings and performance.
\n- Ensure all written content is clear, accurate, engaging, and on-brand.
\n
\nSocial Media Content
\n\n- Create compelling social media copy and content concepts that support broader campaign and content objectives.
\n- Support the content calendar with consistent, brand-aligned content across relevant channels.
\n- Adapt campaign, blog, and email messaging into channel-appropriate social content.
\n- Monitor content performance and recommend improvements based on engagement data and audience response.
\n
\nQualifications and Job Requirements:
\n\n- Bachelor’s degree is required.
\n- 5+ years of experience in marketing with strong emphasis on email marketing and automation.
\n- If not familiar with Salesforce Marketing Cloud, willingness to quickly adapt to it.
\n- Strong experience writing marketing content across email, blog, SEO, and social media formats.
\n- Strong understanding of SEO and on-page optimization best practices.
\n- Experience with audience segmentation, email testing, and campaign optimization.
\n- Ability to interpret performance data and turn insights into actionable recommendations.
\n- Strong attention to detail, organization, and project management skills.
\n- Ability to manage multiple priorities and deadlines in a fast-paced environment.
\n- Collaborative mindset with the ability to work cross-functionally and independently.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\nNice to Have:
\n\n- Experience in B2B marketing
\n- Knowledge of Salesforce Marketing Cloud, including hands-on experience with Journey Builder, Automation Studio, Email Studio, Content Builder, and Contact Builder
\n- Familiarity with HTML/CSS for email formatting and minor template edits
\n- Familiarity with SQL or AMPscript within Salesforce Marketing Cloud
\n- Experience using analytics and reporting tools to measure content and campaign performance
\n
","descriptionBodyPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary:\nWe’re looking for a results-driven Marketing Specialist to support and execute key marketing initiatives across email, content, SEO, and social media. This role is primarily focused on email marketing, automation, optimization, and analysis, and requires deep expertise in Marketing Automation (ideally in Salesforce Marketing Cloud). The ideal candidate will also be able to create high-quality written content for blogs, SEO, and social channels.\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.\nResponsibilities:\nEmail Marketing, Automation, Optimization, and Analysis\nOwn the execution of email marketing campaigns from planning through deployment, QA, testing, reporting, and optimization.\nBuild, manage, and optimize automated journeys, campaigns, and audience segmentation in Salesforce Marketing Cloud.\nDevelop email content aligned with campaign goals, brand voice, and audience needs.\nConduct A/B testing on subject lines, copy, CTAs, send times, and audience segments to improve performance.\nMonitor and analyze campaign performance, including open rates, click-through rates, conversions, engagement, and other KPIs.\nApply best practices across deliverability, compliance, personalization, and lifecycle marketing.\nTranslate campaign insights into actionable recommendations to improve future performance.\nBlog and SEO Writing\nWrite and edit high-quality blog content aligned with brand messaging, audience interests, and SEO goals, while exercising discretion and independent judgment.\nCreate SEO-focused content and optimize written content for target keywords, search intent, readability, and internal linking.\nRefresh and optimize existing blog content to improve rankings and performance.\nEnsure all written content is clear, accurate, engaging, and on-brand.\nSocial Media Content\nCreate compelling social media copy and content concepts that support broader campaign and content objectives.\nSupport the content calendar with consistent, brand-aligned content across relevant channels.\nAdapt campaign, blog, and email messaging into channel-appropriate social content.\nMonitor content performance and recommend improvements based on engagement data and audience response.\nQualifications and Job Requirements:\nBachelor’s degree is required.\n5+ years of experience in marketing with strong emphasis on email marketing and automation.\nIf not familiar with Salesforce Marketing Cloud, willingness to quickly adapt to it.\nStrong experience writing marketing content across email, blog, SEO, and social media formats.\nStrong understanding of SEO and on-page optimization best practices.\nExperience with audience segmentation, email testing, and campaign optimization.\nAbility to interpret performance data and turn insights into actionable recommendations.\nStrong attention to detail, organization, and project management skills.\nAbility to manage multiple priorities and deadlines in a fast-paced environment.\nCollaborative mindset with the ability to work cross-functionally and independently.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\nNice to Have:\nExperience in B2B marketing\nKnowledge of Salesforce Marketing Cloud, including hands-on experience with Journey Builder, Automation Studio, Email Studio, Content Builder, and Contact Builder\nFamiliarity with HTML/CSS for email formatting and minor template edits\nFamiliarity with SQL or AMPscript within Salesforce Marketing Cloud\nExperience using analytics and reporting tools to measure content and campaign performance\n","hostedUrl":"https://jobs.lever.co/toptal/2b63c7c6-3f07-44de-bd61-4f74325adece","applyUrl":"https://jobs.lever.co/toptal/2b63c7c6-3f07-44de-bd61-4f74325adece/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-time","department":"Talent Operations","location":"Europe","team":"Talent Screening","allLocations":["Europe"]},"createdAt":1784916004652,"descriptionPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary\nAs a Technical Screening Team Lead, you will be a valuable member of the Toptal Talent Screening team, managing the Screening teams. In addition to managing Screeners, you will plan and execute new screening initiatives, analyze teams and screeners metrics, and work with multiple internal teams within Toptal, as well as with other Screening Team Leads in order to implement new requirements that will help us better evaluate Toptal talent.\nYou will be responsible for the performance of screening steps, which includes monitoring performance of current paths, maintaining and updating the screening exercises, supporting the setting up of new specializations, supporting the screening capacity planning, hiring and coaching Screeners, and overall quality of talent entering the platform in the Business verticals. In addition, you will maintain clear documentation of all screening team policies, processes, and content, in compliance with cross-vertical standards. We’re looking for a person with outstanding management, communication, organization, and analytical skills.\nThis is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.\nResponsibilities:\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\nLeading and managing Screening teams to achieve performance metrics and quality targets.\nMinimizing team turnover and maximizing team member satisfaction.\nOptimizing team structure to support changes in supply, growth strategy, and capacity planning.\nManaging internal team projects.\nPlanning, creating, and releasing new team initiatives and process updates.\nWorking with vertical subject matter experts to optimize tasks and screening step content.\nSupporting Vertical Lead in vertical initiatives.\nSupporting the Manager of Business Screening and QA Manager in establishing a customer-centric approach for screening and ensuring compliance to the new standards.\nServing as an escalation point for talent disputes while also monitoring, investigating, and remedying issues as they arise.\nLeading the build-out of new talent specializations, including hiring the screeners needed to support them.\nCreating, managing, maintaining documentation that supports screening process and procedures while complying with cross-vertical standards.\nProviding guidance and feedback to analytics teams to improve reporting across technical screening.\nMonitoring talent screening passing rates, activation speed, and other key metrics.\nSupporting the QA team in evaluating screener performance during interviews and other interactions with talent.\nIn the first week, expect to:\nComplete onboarding and become familiar with the Talent Screening team, systems, tools, and operational workflows.\nMeet key stakeholders to understand business priorities and the Screening team’s objectives.\nShadow core screening operations and cross-functional workflows to understand how screening supports the talent lifecycle.\nIn the first month, expect to:\nDevelop a solid understanding of the end-to-end talent journey, from application through activation.\nLearn the different screening models, processes, and operational workflows, including standard, expedited, and custom screening paths.\nBuild effective working relationships with cross-functional partners and begin supporting day-to-day operational activities.\nIn the first three months, expect to:\nIndependently manage assigned operational workflows and coordinate cross-functional initiatives with minimal guidance.\nMonitor screening performance, operational health, and key metrics, proactively identifying risks and improvement opportunities.\nTake ownership of an assigned screening area, ensuring operational readiness, accurate reporting, and effective stakeholder communication.\nIn the first six months, expect to:\nServe as the operational owner for assigned screening paths or service areas, driving continuous improvements and supporting new screening initiatives.\nIntroduce process improvements that enhance efficiency, quality, or scalability.\nBecome a trusted partner to cross-functional stakeholders, confidently making operational decisions within your scope and escalating when appropriate.\nProvide data-driven recommendations that improve screening performance and talent activation, while exercising discrete judgment.\nIn the first year, expect to:\nBe recognized as a trusted operational expert within the Screening Operations team.\nHelp shape new screening processes, operational standards, and scalable ways of working.\nDrive meaningful operational improvements through collaboration, data insights, and continuous process optimization.\nContribute to a culture of ownership, accountability, collaboration, and operational excellence.\nQualifications and Job Requirements:\n3-5+ years of experience in operational management (managing projects, teams, business workflows).\nBachelor’s degree in business or a related field is required.\nExperience in the IT field is preferred.\nExperience with SDLC is preferred.\nExcellent analytical skills.\nMust have excellent written and oral communication skills. Good communication is at the core of everything we do, and you must be a strong communicator able to work with a wide range of stakeholders from senior executives to individual contributors.\nExcellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution.\nOutstanding team leadership and mentoring skills\nResourceful. You should be a self-starter who thrives on the freedom and accountability that comes with managing your own workflow.\nAdaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied stakeholder groups.\nOwnership. You are a dependable team member who takes responsibility for your success as well as the success of the entire team.\nQuality. You take pride in everything you deliver as a reflection of yourself.\nYou must be a world-class individual contributor to thrive at Toptal.\n","description":"\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary
\n
As a Technical Screening Team Lead, you will be a valuable member of the Toptal Talent Screening team, managing the Screening teams. In addition to managing Screeners, you will plan and execute new screening initiatives, analyze teams and screeners metrics, and work with multiple internal teams within Toptal, as well as with other Screening Team Leads in order to implement new requirements that will help us better evaluate Toptal talent.
\n
You will be responsible for the performance of screening steps, which includes monitoring performance of current paths, maintaining and updating the screening exercises, supporting the setting up of new specializations, supporting the screening capacity planning, hiring and coaching Screeners, and overall quality of talent entering the platform in the Business verticals. In addition, you will maintain clear documentation of all screening team policies, processes, and content, in compliance with cross-vertical standards. We’re looking for a person with outstanding management, communication, organization, and analytical skills.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Leading and managing Screening teams to achieve performance metrics and quality targets.
\n- Minimizing team turnover and maximizing team member satisfaction.
\n- Optimizing team structure to support changes in supply, growth strategy, and capacity planning.
\n- Managing internal team projects.
\n- Planning, creating, and releasing new team initiatives and process updates.
\n- Working with vertical subject matter experts to optimize tasks and screening step content.
\n- Supporting Vertical Lead in vertical initiatives.
\n- Supporting the Manager of Business Screening and QA Manager in establishing a customer-centric approach for screening and ensuring compliance to the new standards.
\n- Serving as an escalation point for talent disputes while also monitoring, investigating, and remedying issues as they arise.
\n- Leading the build-out of new talent specializations, including hiring the screeners needed to support them.
\n- Creating, managing, maintaining documentation that supports screening process and procedures while complying with cross-vertical standards.
\n- Providing guidance and feedback to analytics teams to improve reporting across technical screening.
\n- Monitoring talent screening passing rates, activation speed, and other key metrics.
\n- Supporting the QA team in evaluating screener performance during interviews and other interactions with talent.
\n
\n
In the first week, expect to:
\n
\n- Complete onboarding and become familiar with the Talent Screening team, systems, tools, and operational workflows.
\n- Meet key stakeholders to understand business priorities and the Screening team’s objectives.
\n- Shadow core screening operations and cross-functional workflows to understand how screening supports the talent lifecycle.
\n
\n
In the first month, expect to:
\n
\n- Develop a solid understanding of the end-to-end talent journey, from application through activation.
\n- Learn the different screening models, processes, and operational workflows, including standard, expedited, and custom screening paths.
\n- Build effective working relationships with cross-functional partners and begin supporting day-to-day operational activities.
\n
\n
In the first three months, expect to:
\n
\n- Independently manage assigned operational workflows and coordinate cross-functional initiatives with minimal guidance.
\n- Monitor screening performance, operational health, and key metrics, proactively identifying risks and improvement opportunities.
\n- Take ownership of an assigned screening area, ensuring operational readiness, accurate reporting, and effective stakeholder communication.
\n
\n
In the first six months, expect to:
\n
\n- Serve as the operational owner for assigned screening paths or service areas, driving continuous improvements and supporting new screening initiatives.
\n- Introduce process improvements that enhance efficiency, quality, or scalability.
\n- Become a trusted partner to cross-functional stakeholders, confidently making operational decisions within your scope and escalating when appropriate.
\n- Provide data-driven recommendations that improve screening performance and talent activation, while exercising discrete judgment.
\n
\n
In the first year, expect to:
\n
\n- Be recognized as a trusted operational expert within the Screening Operations team.
\n- Help shape new screening processes, operational standards, and scalable ways of working.
\n- Drive meaningful operational improvements through collaboration, data insights, and continuous process optimization.
\n- Contribute to a culture of ownership, accountability, collaboration, and operational excellence.
\n
\n
Qualifications and Job Requirements:
\n
\n- 3-5+ years of experience in operational management (managing projects, teams, business workflows).
\n- Bachelor’s degree in business or a related field is required.
\n- Experience in the IT field is preferred.
\n- Experience with SDLC is preferred.
\n- Excellent analytical skills.
\n- Must have excellent written and oral communication skills. Good communication is at the core of everything we do, and you must be a strong communicator able to work with a wide range of stakeholders from senior executives to individual contributors.
\n- Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution.
\n- Outstanding team leadership and mentoring skills
\n- Resourceful. You should be a self-starter who thrives on the freedom and accountability that comes with managing your own workflow.
\n- Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied stakeholder groups.
\n- Ownership. You are a dependable team member who takes responsibility for your success as well as the success of the entire team.
\n- Quality. You take pride in everything you deliver as a reflection of yourself.
\n- You must be a world-class individual contributor to thrive at Toptal.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary
\n
As a Technical Screening Team Lead, you will be a valuable member of the Toptal Talent Screening team, managing the Screening teams. In addition to managing Screeners, you will plan and execute new screening initiatives, analyze teams and screeners metrics, and work with multiple internal teams within Toptal, as well as with other Screening Team Leads in order to implement new requirements that will help us better evaluate Toptal talent.
\n
You will be responsible for the performance of screening steps, which includes monitoring performance of current paths, maintaining and updating the screening exercises, supporting the setting up of new specializations, supporting the screening capacity planning, hiring and coaching Screeners, and overall quality of talent entering the platform in the Business verticals. In addition, you will maintain clear documentation of all screening team policies, processes, and content, in compliance with cross-vertical standards. We’re looking for a person with outstanding management, communication, organization, and analytical skills.
\n
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
\n- Leading and managing Screening teams to achieve performance metrics and quality targets.
\n- Minimizing team turnover and maximizing team member satisfaction.
\n- Optimizing team structure to support changes in supply, growth strategy, and capacity planning.
\n- Managing internal team projects.
\n- Planning, creating, and releasing new team initiatives and process updates.
\n- Working with vertical subject matter experts to optimize tasks and screening step content.
\n- Supporting Vertical Lead in vertical initiatives.
\n- Supporting the Manager of Business Screening and QA Manager in establishing a customer-centric approach for screening and ensuring compliance to the new standards.
\n- Serving as an escalation point for talent disputes while also monitoring, investigating, and remedying issues as they arise.
\n- Leading the build-out of new talent specializations, including hiring the screeners needed to support them.
\n- Creating, managing, maintaining documentation that supports screening process and procedures while complying with cross-vertical standards.
\n- Providing guidance and feedback to analytics teams to improve reporting across technical screening.
\n- Monitoring talent screening passing rates, activation speed, and other key metrics.
\n- Supporting the QA team in evaluating screener performance during interviews and other interactions with talent.
\n
\n
In the first week, expect to:
\n
\n- Complete onboarding and become familiar with the Talent Screening team, systems, tools, and operational workflows.
\n- Meet key stakeholders to understand business priorities and the Screening team’s objectives.
\n- Shadow core screening operations and cross-functional workflows to understand how screening supports the talent lifecycle.
\n
\n
In the first month, expect to:
\n
\n- Develop a solid understanding of the end-to-end talent journey, from application through activation.
\n- Learn the different screening models, processes, and operational workflows, including standard, expedited, and custom screening paths.
\n- Build effective working relationships with cross-functional partners and begin supporting day-to-day operational activities.
\n
\n
In the first three months, expect to:
\n
\n- Independently manage assigned operational workflows and coordinate cross-functional initiatives with minimal guidance.
\n- Monitor screening performance, operational health, and key metrics, proactively identifying risks and improvement opportunities.
\n- Take ownership of an assigned screening area, ensuring operational readiness, accurate reporting, and effective stakeholder communication.
\n
\n
In the first six months, expect to:
\n
\n- Serve as the operational owner for assigned screening paths or service areas, driving continuous improvements and supporting new screening initiatives.
\n- Introduce process improvements that enhance efficiency, quality, or scalability.
\n- Become a trusted partner to cross-functional stakeholders, confidently making operational decisions within your scope and escalating when appropriate.
\n- Provide data-driven recommendations that improve screening performance and talent activation, while exercising discrete judgment.
\n
\n
In the first year, expect to:
\n
\n- Be recognized as a trusted operational expert within the Screening Operations team.
\n- Help shape new screening processes, operational standards, and scalable ways of working.
\n- Drive meaningful operational improvements through collaboration, data insights, and continuous process optimization.
\n- Contribute to a culture of ownership, accountability, collaboration, and operational excellence.
\n
\n
Qualifications and Job Requirements:
\n
\n- 3-5+ years of experience in operational management (managing projects, teams, business workflows).
\n- Bachelor’s degree in business or a related field is required.
\n- Experience in the IT field is preferred.
\n- Experience with SDLC is preferred.
\n- Excellent analytical skills.
\n- Must have excellent written and oral communication skills. Good communication is at the core of everything we do, and you must be a strong communicator able to work with a wide range of stakeholders from senior executives to individual contributors.
\n- Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution.
\n- Outstanding team leadership and mentoring skills
\n- Resourceful. You should be a self-starter who thrives on the freedom and accountability that comes with managing your own workflow.
\n- Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied stakeholder groups.
\n- Ownership. You are a dependable team member who takes responsibility for your success as well as the success of the entire team.
\n- Quality. You take pride in everything you deliver as a reflection of yourself.
\n- You must be a world-class individual contributor to thrive at Toptal.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
We are a managed service provider (MSP) at the forefront of AI-driven IT service transformation. As our Vice President of AI Services, you will be the executive owner of how we design, deliver, and scale AI-powered IT Service Management (ITSM) solutions for our clients. This is a client-facing leadership role that sits at the intersection of artificial intelligence, ITIL best practices, and ServiceNow — and is central to our growth strategy.
\n
This role carries P&L accountability for the AI Services practice. You will build and lead our AI Services practice, partnering directly with client executives to understand their ITSM challenges and translating those needs into repeatable, high-impact AI-enabled service offerings. You will also work internally to develop the methodologies, tooling, and talent that allow our delivery teams to execute at scale.
\n
This is a remote position. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
AI Services Practice Leadership.
\n
\n- Own the vision, strategy, and P&L for the AI Services practice, establishing it as a differentiated, revenue-generating offering within our MSP portfolio.
\n- Develop repeatable service offerings and delivery frameworks that apply AI to ITIL processes — including Incident Management, Problem Management, Change Enablement, Service Request, and Knowledge Management — across a diverse client base.
\n- Define pricing models, packaging, and go-to-market strategy for AI-enabled ITSM services in collaboration with Sales and Marketing.
\n- Build internal IP: playbooks, accelerators, and pre-configured AI assets on ServiceNow that reduce time-to-value for clients.
\n
\n
Client Engagement & Advisory.
\n
\n- Serve as the executive-level AI advisor to key clients, engaging C-suite and IT leadership stakeholders to assess maturity, identify opportunities, and co-create AI-driven ITSM roadmaps.
\n- Lead discovery workshops and maturity assessments to baseline clients’ current ITSM and AI capabilities.
\n- Present business cases and ROI models for AI investments to client executives, translating technical capabilities into tangible outcomes (e.g., MTTR reduction, ticket deflection rates, cost avoidance).
\n- Maintain trusted advisor relationships across a portfolio of accounts, ensuring client satisfaction and identifying expansion opportunities.
\n
\n
ServiceNow AI Delivery.
\n
\n- Oversee the architecture and delivery of ServiceNow AI solutions for clients: Now Assist, Virtual Agent, Predictive Intelligence, ITOM AIOps, NLU, and generative AI integrations. Govern integrations between ServiceNow and external AI platforms (e.g., Azure OpenAI, AWS Bedrock, Anthropic) to extend client capabilities.
\n- Establish delivery standards and quality assurance processes to ensure consistent, best-practice implementation across all client engagements.
\n- Drive adoption of AI-powered ServiceNow features that measurably reduce client operational burden and improve end-user experience.
\n
\n
ITIL & Process Excellence.
\n
\n- Apply deep ITIL v4 expertise to ensure AI augments and elevates client service management processes rather than introducing risk or technical debt.
\n- Champion a shift-left philosophy through AI-driven self-service, knowledge deflection, and automated resolution for clients.
\n- Establish governance and measurement frameworks (KPIs, SLAs, OLAs) for AI-enhanced ITSM processes delivered to clients.
\n
\n
Team Building & Talent Development.
\n
\n- Recruit, develop, and lead a high-performing team of AI architects, ServiceNow practitioners, and ITSM consultants.
\n- Establish career paths and capability-building programs to grow AI and ITSM expertise across the broader services organization.
\n- Foster a culture of innovation and continuous improvement, encouraging the team to test and adopt emerging AI capabilities.
\n- Lead by example for your team and exercise discretion and independent judgment.
\n
\n
Partnerships & Ecosystem.
\n
\n- Manage and deepen the company’s relationship with ServiceNow as a partner, including ISV/reseller programs and co-sell opportunities.
\n- Evaluate and manage relationships with complementary AI and AIOps vendors to enrich the client solutions portfolio.
\n- Represent the company at industry events, conferences, and ServiceNow communities as a thought leader in AI-powered ITSM.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal; meet your colleagues.
\n- Learn about Toptal’s history, culture, and vision, with a focus on the state of our industry, the Future of Work, and the core messages important to Toptal.
\n- Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.
\n
\n
In the first month, expect to:
\n
\n- Deepen your understanding of the current client portfolio and internal capabilities.
\n- Establish relationships with key clients and the ServiceNow partner team.
\n
\n
In the first three months, expect to:
\n
\n- Define the AI Services practice roadmap and initial service offerings.
\n- Identify, scope, and land your first client AI-ITSM engagement.
\n
\n
In the first six months, expect to:
\n
\n- Finalize the repeatable delivery playbooks.
\n- Measurable client outcomes (ticket deflection, MTTR improvement) will be documented and used in new business development.
\n
\n
In the first year, expect to:
\n
\n- Grow and operate a profitable AI Services practice.
\n- Continue to grow the revenue line.
\n- Ensure the practice is recognized externally as a differentiator in the company’s MSP positioning.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 10+ years of IT services experience, with at least 5 years in a senior leadership role within a managed service provider, systems integrator, or IT consulting firm.
\n- Proven track record of building or scaling an ITSM or AI-focused practice within an MSP or professional services organization.
\n- Hands-on expertise with ServiceNow — ITSM Pro, ITOM, Virtual Agent, or Now Assist — at an architect or delivery leadership level.
\n- Deep, applied knowledge of ITIL v4 frameworks; ITIL Managing Professional or Strategic Leader certification strongly preferred.
\n- Demonstrated experience applying AI, automation, or ML within ITSM or IT Operations environments for enterprise clients.
\n- Experience engaging and influencing C-suite stakeholders, including presenting investment cases and managing executive relationships.
\n- P&L management experience with accountability for practice revenue, margin, and utilization targets.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Preferred Qualifications:
\n
\n- ServiceNow Certified Implementation Specialist (CIS-ITSM) or higher-level ServiceNow partner certification.
\n- Familiarity with LLMs, generative AI APIs (OpenAI, Azure OpenAI, Anthropic), and prompt engineering in enterprise contexts.
\n- Experience with AIOps platforms (Moogsoft, BigPanda, Dynatrace) and their integration with ServiceNow.
\n- Background in solution architecture for multi-tenant or multi-client MSP environments.
\n- MBA or advanced degree in Computer Science, Information Systems, or a related field.
\n- Active presence in the ServiceNow partner ecosystem or ITSM industry community.
\n
\n
\n
About Toptal
\n
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\n
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\n
Job Summary:
\n
We are a managed service provider (MSP) at the forefront of AI-driven IT service transformation. As our Vice President of AI Services, you will be the executive owner of how we design, deliver, and scale AI-powered IT Service Management (ITSM) solutions for our clients. This is a client-facing leadership role that sits at the intersection of artificial intelligence, ITIL best practices, and ServiceNow — and is central to our growth strategy.
\n
This role carries P&L accountability for the AI Services practice. You will build and lead our AI Services practice, partnering directly with client executives to understand their ITSM challenges and translating those needs into repeatable, high-impact AI-enabled service offerings. You will also work internally to develop the methodologies, tooling, and talent that allow our delivery teams to execute at scale.
\n
This is a remote position. Resumes and communication must be submitted in English.
\n
Responsibilities:
\n
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\n
AI Services Practice Leadership.
\n
\n- Own the vision, strategy, and P&L for the AI Services practice, establishing it as a differentiated, revenue-generating offering within our MSP portfolio.
\n- Develop repeatable service offerings and delivery frameworks that apply AI to ITIL processes — including Incident Management, Problem Management, Change Enablement, Service Request, and Knowledge Management — across a diverse client base.
\n- Define pricing models, packaging, and go-to-market strategy for AI-enabled ITSM services in collaboration with Sales and Marketing.
\n- Build internal IP: playbooks, accelerators, and pre-configured AI assets on ServiceNow that reduce time-to-value for clients.
\n
\n
Client Engagement & Advisory.
\n
\n- Serve as the executive-level AI advisor to key clients, engaging C-suite and IT leadership stakeholders to assess maturity, identify opportunities, and co-create AI-driven ITSM roadmaps.
\n- Lead discovery workshops and maturity assessments to baseline clients’ current ITSM and AI capabilities.
\n- Present business cases and ROI models for AI investments to client executives, translating technical capabilities into tangible outcomes (e.g., MTTR reduction, ticket deflection rates, cost avoidance).
\n- Maintain trusted advisor relationships across a portfolio of accounts, ensuring client satisfaction and identifying expansion opportunities.
\n
\n
ServiceNow AI Delivery.
\n
\n- Oversee the architecture and delivery of ServiceNow AI solutions for clients: Now Assist, Virtual Agent, Predictive Intelligence, ITOM AIOps, NLU, and generative AI integrations. Govern integrations between ServiceNow and external AI platforms (e.g., Azure OpenAI, AWS Bedrock, Anthropic) to extend client capabilities.
\n- Establish delivery standards and quality assurance processes to ensure consistent, best-practice implementation across all client engagements.
\n- Drive adoption of AI-powered ServiceNow features that measurably reduce client operational burden and improve end-user experience.
\n
\n
ITIL & Process Excellence.
\n
\n- Apply deep ITIL v4 expertise to ensure AI augments and elevates client service management processes rather than introducing risk or technical debt.
\n- Champion a shift-left philosophy through AI-driven self-service, knowledge deflection, and automated resolution for clients.
\n- Establish governance and measurement frameworks (KPIs, SLAs, OLAs) for AI-enhanced ITSM processes delivered to clients.
\n
\n
Team Building & Talent Development.
\n
\n- Recruit, develop, and lead a high-performing team of AI architects, ServiceNow practitioners, and ITSM consultants.
\n- Establish career paths and capability-building programs to grow AI and ITSM expertise across the broader services organization.
\n- Foster a culture of innovation and continuous improvement, encouraging the team to test and adopt emerging AI capabilities.
\n- Lead by example for your team and exercise discretion and independent judgment.
\n
\n
Partnerships & Ecosystem.
\n
\n- Manage and deepen the company’s relationship with ServiceNow as a partner, including ISV/reseller programs and co-sell opportunities.
\n- Evaluate and manage relationships with complementary AI and AIOps vendors to enrich the client solutions portfolio.
\n- Represent the company at industry events, conferences, and ServiceNow communities as a thought leader in AI-powered ITSM.
\n
\n
In the first week, expect to:
\n
\n- Onboard and integrate into Toptal; meet your colleagues.
\n- Learn about Toptal’s history, culture, and vision, with a focus on the state of our industry, the Future of Work, and the core messages important to Toptal.
\n- Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.
\n
\n
In the first month, expect to:
\n
\n- Deepen your understanding of the current client portfolio and internal capabilities.
\n- Establish relationships with key clients and the ServiceNow partner team.
\n
\n
In the first three months, expect to:
\n
\n- Define the AI Services practice roadmap and initial service offerings.
\n- Identify, scope, and land your first client AI-ITSM engagement.
\n
\n
In the first six months, expect to:
\n
\n- Finalize the repeatable delivery playbooks.
\n- Measurable client outcomes (ticket deflection, MTTR improvement) will be documented and used in new business development.
\n
\n
In the first year, expect to:
\n
\n- Grow and operate a profitable AI Services practice.
\n- Continue to grow the revenue line.
\n- Ensure the practice is recognized externally as a differentiator in the company’s MSP positioning.
\n
\n
Qualifications and Job Requirements:
\n
\n- Bachelor’s degree is required.
\n- 10+ years of IT services experience, with at least 5 years in a senior leadership role within a managed service provider, systems integrator, or IT consulting firm.
\n- Proven track record of building or scaling an ITSM or AI-focused practice within an MSP or professional services organization.
\n- Hands-on expertise with ServiceNow — ITSM Pro, ITOM, Virtual Agent, or Now Assist — at an architect or delivery leadership level.
\n- Deep, applied knowledge of ITIL v4 frameworks; ITIL Managing Professional or Strategic Leader certification strongly preferred.
\n- Demonstrated experience applying AI, automation, or ML within ITSM or IT Operations environments for enterprise clients.
\n- Experience engaging and influencing C-suite stakeholders, including presenting investment cases and managing executive relationships.
\n- P&L management experience with accountability for practice revenue, margin, and utilization targets.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\n
Preferred Qualifications:
\n
\n- ServiceNow Certified Implementation Specialist (CIS-ITSM) or higher-level ServiceNow partner certification.
\n- Familiarity with LLMs, generative AI APIs (OpenAI, Azure OpenAI, Anthropic), and prompt engineering in enterprise contexts.
\n- Experience with AIOps platforms (Moogsoft, BigPanda, Dynatrace) and their integration with ServiceNow.
\n- Background in solution architecture for multi-tenant or multi-client MSP environments.
\n- MBA or advanced degree in Computer Science, Information Systems, or a related field.
\n- Active presence in the ServiceNow partner ecosystem or ITSM industry community.
\n
\n
About Toptal
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\nJob Summary:
\nWe are a managed service provider (MSP) at the forefront of AI-driven IT service transformation. As our Vice President of AI Services, you will be the executive owner of how we design, deliver, and scale AI-powered ITSM solutions for our clients. This is a client-facing leadership role that sits at the intersection of artificial intelligence, ITIL best practices, and ServiceNow — and is central to our growth strategy.
\nYou will build and lead our AI Services practice, partnering directly with client executives to understand their ITSM challenges and translating those needs into repeatable, high-impact AI-enabled service offerings. You will also work internally to develop the methodologies, tooling, and talent that allow our delivery teams to execute at scale.
\nThis role reports directly to the CEO of Services and carries P&L accountability for the AI Services practice.
\nThis is a remote position. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\nResponsibilities:
\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\nAI Services Practice Leadership.
\n\n- Own the vision, strategy, and P&L for the AI Services practice, establishing it as a differentiated, revenue-generating offering within our MSP portfolio.
\n- Develop repeatable service offerings and delivery frameworks that apply AI to ITIL processes — including Incident Management, Problem Management, Change Enablement, Service Request, and Knowledge Management — across a diverse client base.
\n- Define pricing models, packaging, and go-to-market strategy for AI-enabled ITSM services in collaboration with Sales and Marketing.
\n- Build internal IP: playbooks, accelerators, and pre-configured AI assets on ServiceNow that reduce time-to-value for clients.
\n
\nClient Engagement & Advisory.
\n\n- Serve as the executive-level AI advisor to key clients, engaging C-suite and IT leadership stakeholders to assess maturity, identify opportunities, and co-create AI-driven ITSM roadmaps.
\n- Lead discovery workshops and maturity assessments to baseline clients’ current ITSM and AI capabilities.
\n- Present business cases and ROI models for AI investments to client executives, translating technical capabilities into tangible outcomes (e.g., MTTR reduction, ticket deflection rates, cost avoidance).
\n- Maintain trusted advisor relationships across a portfolio of accounts, ensuring client satisfaction and identifying expansion opportunities.
\n
\nServiceNow AI Delivery.
\n\n- Oversee the architecture and delivery of ServiceNow AI solutions for clients: Now Assist, Virtual Agent, Predictive Intelligence, ITOM AIOps, NLU, and generative AI integrations. Govern integrations between ServiceNow and external AI platforms (e.g., Azure OpenAI, AWS Bedrock, Anthropic) to extend client capabilities.
\n- Establish delivery standards and quality assurance processes to ensure consistent, best-practice implementation across all client engagements.
\n- Drive adoption of AI-powered ServiceNow features that measurably reduce client operational burden and improve end-user experience.
\n
\nITIL & Process Excellence.
\n\n- Apply deep ITIL v4 expertise to ensure AI augments and elevates client service management processes rather than introducing risk or technical debt.
\n- Champion a shift-left philosophy through AI-driven self-service, knowledge deflection, and automated resolution for clients.
\n- Establish governance and measurement frameworks (KPIs, SLAs, OLAs) for AI-enhanced ITSM processes delivered to clients.
\n
\nTeam Building & Talent Development.
\n\n- Recruit, develop, and lead a high-performing team of AI architects, ServiceNow practitioners, and ITSM consultants.
\n- Establish career paths and capability-building programs to grow AI and ITSM expertise across the broader services organization.
\n- Foster a culture of innovation and continuous improvement, encouraging the team to test and adopt emerging AI capabilities.
\n- Lead by example for your team and exercise discretion and independent judgment.
\n
\nPartnerships & Ecosystem.
\n\n- Manage and deepen the company’s relationship with ServiceNow as a partner, including ISV/reseller programs and co-sell opportunities.
\n- Evaluate and manage relationships with complementary AI and AIOps vendors to enrich the client solutions portfolio.
\n- Represent the company at industry events, conferences, and ServiceNow communities as a thought leader in AI-powered ITSM.
\n
\nIn the first week, expect to:
\n\n- Onboard and integrate into Toptal; meet your colleagues.
\n- Learn about Toptal’s history, culture, and vision, with a focus on the state of our industry, the Future of Work, and the core messages important to Toptal.
\n- Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.
\n
\nIn the first month, expect to:
\n\n- Deepen your understanding of the current client portfolio and internal capabilities.
\n- Establish relationships with key clients and the ServiceNow partner team.
\n
\nIn the first three months, expect to:
\n\n- Define the AI Services practice roadmap and initial service offerings.
\n- Identify, scope, and land your first client AI-ITSM engagement.
\n
\nIn the first six months, expect to:
\n\n- Finalize the repeatable delivery playbooks.
\n- Measurable client outcomes (ticket deflection, MTTR improvement) will be documented and used in new business development.
\n
\nIn the first year, expect to:
\n\n- Grow and operate a profitable AI Services practice.
\n- Continue to grow the revenue line.
\n- Ensure the practice is recognized externally as a differentiator in the company’s MSP positioning.
\n
\nQualifications and Job Requirements:
\n\n- Bachelor’s degree is required.
\n- 10+ years of IT services experience, with at least 5 years in a senior leadership role within a managed service provider, systems integrator, or IT consulting firm.
\n- Proven track record of building or scaling an ITSM or AI-focused practice within an MSP or professional services organization.
\n- Hands-on expertise with ServiceNow — ITSM Pro, ITOM, Virtual Agent, or Now Assist — at an architect or delivery leadership level.
\n- Deep, applied knowledge of ITIL v4 frameworks; ITIL Managing Professional or Strategic Leader certification strongly preferred.
\n- Demonstrated experience applying AI, automation, or ML within ITSM or IT Operations environments for enterprise clients.
\n- Experience engaging and influencing C-suite stakeholders, including presenting investment cases and managing executive relationships.
\n- P&L management experience with accountability for practice revenue, margin, and utilization targets.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\nPreferred Qualifications.
\n\n- ServiceNow Certified Implementation Specialist (CIS-ITSM) or higher-level ServiceNow partner certification.
\n- Familiarity with LLMs, generative AI APIs (OpenAI, Azure OpenAI, Anthropic), and prompt engineering in enterprise contexts.
\n- Experience with AIOps platforms (Moogsoft, BigPanda, Dynatrace) and their integration with ServiceNow.
\n- Background in solution architecture for multi-tenant or multi-client MSP environments.
\n- MBA or advanced degree in Computer Science, Information Systems, or a related field.
\n- Active presence in the ServiceNow partner ecosystem or ITSM industry community.
\n
\nEssential Job Functions
\n\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\nUS FLSA Classification: Full-Time/Exempt
\nThis position receives a base salary and is eligible to earn both a quarterly discretionary bonus based on the achievement of assigned objectives and monthly commissions based on revenue generated from engagements sold. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\nApplications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
","id":"bcffcabc-df98-408a-976e-b16cb02631f2","lists":[],"text":"VP, AI Services - US-Based","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"About Toptal
\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
\nJob Summary:
\nWe are a managed service provider (MSP) at the forefront of AI-driven IT service transformation. As our Vice President of AI Services, you will be the executive owner of how we design, deliver, and scale AI-powered ITSM solutions for our clients. This is a client-facing leadership role that sits at the intersection of artificial intelligence, ITIL best practices, and ServiceNow — and is central to our growth strategy.
\nYou will build and lead our AI Services practice, partnering directly with client executives to understand their ITSM challenges and translating those needs into repeatable, high-impact AI-enabled service offerings. You will also work internally to develop the methodologies, tooling, and talent that allow our delivery teams to execute at scale.
\nThis role reports directly to the CEO of Services and carries P&L accountability for the AI Services practice.
\nThis is a remote position. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.
\nResponsibilities:
\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
\nAI Services Practice Leadership.
\n\n- Own the vision, strategy, and P&L for the AI Services practice, establishing it as a differentiated, revenue-generating offering within our MSP portfolio.
\n- Develop repeatable service offerings and delivery frameworks that apply AI to ITIL processes — including Incident Management, Problem Management, Change Enablement, Service Request, and Knowledge Management — across a diverse client base.
\n- Define pricing models, packaging, and go-to-market strategy for AI-enabled ITSM services in collaboration with Sales and Marketing.
\n- Build internal IP: playbooks, accelerators, and pre-configured AI assets on ServiceNow that reduce time-to-value for clients.
\n
\nClient Engagement & Advisory.
\n\n- Serve as the executive-level AI advisor to key clients, engaging C-suite and IT leadership stakeholders to assess maturity, identify opportunities, and co-create AI-driven ITSM roadmaps.
\n- Lead discovery workshops and maturity assessments to baseline clients’ current ITSM and AI capabilities.
\n- Present business cases and ROI models for AI investments to client executives, translating technical capabilities into tangible outcomes (e.g., MTTR reduction, ticket deflection rates, cost avoidance).
\n- Maintain trusted advisor relationships across a portfolio of accounts, ensuring client satisfaction and identifying expansion opportunities.
\n
\nServiceNow AI Delivery.
\n\n- Oversee the architecture and delivery of ServiceNow AI solutions for clients: Now Assist, Virtual Agent, Predictive Intelligence, ITOM AIOps, NLU, and generative AI integrations. Govern integrations between ServiceNow and external AI platforms (e.g., Azure OpenAI, AWS Bedrock, Anthropic) to extend client capabilities.
\n- Establish delivery standards and quality assurance processes to ensure consistent, best-practice implementation across all client engagements.
\n- Drive adoption of AI-powered ServiceNow features that measurably reduce client operational burden and improve end-user experience.
\n
\nITIL & Process Excellence.
\n\n- Apply deep ITIL v4 expertise to ensure AI augments and elevates client service management processes rather than introducing risk or technical debt.
\n- Champion a shift-left philosophy through AI-driven self-service, knowledge deflection, and automated resolution for clients.
\n- Establish governance and measurement frameworks (KPIs, SLAs, OLAs) for AI-enhanced ITSM processes delivered to clients.
\n
\nTeam Building & Talent Development.
\n\n- Recruit, develop, and lead a high-performing team of AI architects, ServiceNow practitioners, and ITSM consultants.
\n- Establish career paths and capability-building programs to grow AI and ITSM expertise across the broader services organization.
\n- Foster a culture of innovation and continuous improvement, encouraging the team to test and adopt emerging AI capabilities.
\n- Lead by example for your team and exercise discretion and independent judgment.
\n
\nPartnerships & Ecosystem.
\n\n- Manage and deepen the company’s relationship with ServiceNow as a partner, including ISV/reseller programs and co-sell opportunities.
\n- Evaluate and manage relationships with complementary AI and AIOps vendors to enrich the client solutions portfolio.
\n- Represent the company at industry events, conferences, and ServiceNow communities as a thought leader in AI-powered ITSM.
\n
\nIn the first week, expect to:
\n\n- Onboard and integrate into Toptal; meet your colleagues.
\n- Learn about Toptal’s history, culture, and vision, with a focus on the state of our industry, the Future of Work, and the core messages important to Toptal.
\n- Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.
\n
\nIn the first month, expect to:
\n\n- Deepen your understanding of the current client portfolio and internal capabilities.
\n- Establish relationships with key clients and the ServiceNow partner team.
\n
\nIn the first three months, expect to:
\n\n- Define the AI Services practice roadmap and initial service offerings.
\n- Identify, scope, and land your first client AI-ITSM engagement.
\n
\nIn the first six months, expect to:
\n\n- Finalize the repeatable delivery playbooks.
\n- Measurable client outcomes (ticket deflection, MTTR improvement) will be documented and used in new business development.
\n
\nIn the first year, expect to:
\n\n- Grow and operate a profitable AI Services practice.
\n- Continue to grow the revenue line.
\n- Ensure the practice is recognized externally as a differentiator in the company’s MSP positioning.
\n
\nQualifications and Job Requirements:
\n\n- Bachelor’s degree is required.
\n- 10+ years of IT services experience, with at least 5 years in a senior leadership role within a managed service provider, systems integrator, or IT consulting firm.
\n- Proven track record of building or scaling an ITSM or AI-focused practice within an MSP or professional services organization.
\n- Hands-on expertise with ServiceNow — ITSM Pro, ITOM, Virtual Agent, or Now Assist — at an architect or delivery leadership level.
\n- Deep, applied knowledge of ITIL v4 frameworks; ITIL Managing Professional or Strategic Leader certification strongly preferred.
\n- Demonstrated experience applying AI, automation, or ML within ITSM or IT Operations environments for enterprise clients.
\n- Experience engaging and influencing C-suite stakeholders, including presenting investment cases and managing executive relationships.
\n- P&L management experience with accountability for practice revenue, margin, and utilization targets.
\n- Outstanding written and verbal communication skills.
\n- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
\n- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
\n
\nPreferred Qualifications.
\n\n- ServiceNow Certified Implementation Specialist (CIS-ITSM) or higher-level ServiceNow partner certification.
\n- Familiarity with LLMs, generative AI APIs (OpenAI, Azure OpenAI, Anthropic), and prompt engineering in enterprise contexts.
\n- Experience with AIOps platforms (Moogsoft, BigPanda, Dynatrace) and their integration with ServiceNow.
\n- Background in solution architecture for multi-tenant or multi-client MSP environments.
\n- MBA or advanced degree in Computer Science, Information Systems, or a related field.
\n- Active presence in the ServiceNow partner ecosystem or ITSM industry community.
\n
\nEssential Job Functions
\n\n- Regularly and reliably attend scheduled virtual team meetings on camera.
\n- Work independently with minimal supervision.
\n- Use all required digital collaboration tools.
\n- Prioritize and self-manage workflows and deadlines.
\n
\nUS FLSA Classification: Full-Time/Exempt
\nThis position receives a base salary and is eligible to earn both a quarterly discretionary bonus based on the achievement of assigned objectives and monthly commissions based on revenue generated from engagements sold. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
\nApplications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.
","descriptionBodyPlain":"About Toptal\nToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.\nWe take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.\nJob Summary:\nWe are a managed service provider (MSP) at the forefront of AI-driven IT service transformation. As our Vice President of AI Services, you will be the executive owner of how we design, deliver, and scale AI-powered ITSM solutions for our clients. This is a client-facing leadership role that sits at the intersection of artificial intelligence, ITIL best practices, and ServiceNow — and is central to our growth strategy.\nYou will build and lead our AI Services practice, partnering directly with client executives to understand their ITSM challenges and translating those needs into repeatable, high-impact AI-enabled service offerings. You will also work internally to develop the methodologies, tooling, and talent that allow our delivery teams to execute at scale.\nThis role reports directly to the CEO of Services and carries P&L accountability for the AI Services practice.\nThis is a remote position. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.\nResponsibilities:\nThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.\nAI Services Practice Leadership.\nOwn the vision, strategy, and P&L for the AI Services practice, establishing it as a differentiated, revenue-generating offering within our MSP portfolio.\nDevelop repeatable service offerings and delivery frameworks that apply AI to ITIL processes — including Incident Management, Problem Management, Change Enablement, Service Request, and Knowledge Management — across a diverse client base.\nDefine pricing models, packaging, and go-to-market strategy for AI-enabled ITSM services in collaboration with Sales and Marketing.\nBuild internal IP: playbooks, accelerators, and pre-configured AI assets on ServiceNow that reduce time-to-value for clients.\nClient Engagement & Advisory.\nServe as the executive-level AI advisor to key clients, engaging C-suite and IT leadership stakeholders to assess maturity, identify opportunities, and co-create AI-driven ITSM roadmaps.\nLead discovery workshops and maturity assessments to baseline clients’ current ITSM and AI capabilities.\nPresent business cases and ROI models for AI investments to client executives, translating technical capabilities into tangible outcomes (e.g., MTTR reduction, ticket deflection rates, cost avoidance).\nMaintain trusted advisor relationships across a portfolio of accounts, ensuring client satisfaction and identifying expansion opportunities.\nServiceNow AI Delivery.\nOversee the architecture and delivery of ServiceNow AI solutions for clients: Now Assist, Virtual Agent, Predictive Intelligence, ITOM AIOps, NLU, and generative AI integrations. Govern integrations between ServiceNow and external AI platforms (e.g., Azure OpenAI, AWS Bedrock, Anthropic) to extend client capabilities.\nEstablish delivery standards and quality assurance processes to ensure consistent, best-practice implementation across all client engagements.\nDrive adoption of AI-powered ServiceNow features that measurably reduce client operational burden and improve end-user experience.\nITIL & Process Excellence.\nApply deep ITIL v4 expertise to ensure AI augments and elevates client service management processes rather than introducing risk or technical debt.\nChampion a shift-left philosophy through AI-driven self-service, knowledge deflection, and automated resolution for clients.\nEstablish governance and measurement frameworks (KPIs, SLAs, OLAs) for AI-enhanced ITSM processes delivered to clients.\nTeam Building & Talent Development.\nRecruit, develop, and lead a high-performing team of AI architects, ServiceNow practitioners, and ITSM consultants.\nEstablish career paths and capability-building programs to grow AI and ITSM expertise across the broader services organization.\nFoster a culture of innovation and continuous improvement, encouraging the team to test and adopt emerging AI capabilities.\nLead by example for your team and exercise discretion and independent judgment.\nPartnerships & Ecosystem.\nManage and deepen the company’s relationship with ServiceNow as a partner, including ISV/reseller programs and co-sell opportunities.\nEvaluate and manage relationships with complementary AI and AIOps vendors to enrich the client solutions portfolio.\nRepresent the company at industry events, conferences, and ServiceNow communities as a thought leader in AI-powered ITSM.\nIn the first week, expect to:\nOnboard and integrate into Toptal; meet your colleagues.\nLearn about Toptal’s history, culture, and vision, with a focus on the state of our industry, the Future of Work, and the core messages important to Toptal.\nShadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.\nIn the first month, expect to:\nDeepen your understanding of the current client portfolio and internal capabilities.\nEstablish relationships with key clients and the ServiceNow partner team.\nIn the first three months, expect to:\nDefine the AI Services practice roadmap and initial service offerings.\nIdentify, scope, and land your first client AI-ITSM engagement.\nIn the first six months, expect to:\nFinalize the repeatable delivery playbooks.\nMeasurable client outcomes (ticket deflection, MTTR improvement) will be documented and used in new business development.\nIn the first year, expect to:\nGrow and operate a profitable AI Services practice.\nContinue to grow the revenue line.\nEnsure the practice is recognized externally as a differentiator in the company’s MSP positioning.\nQualifications and Job Requirements:\nBachelor’s degree is required.\n10+ years of IT services experience, with at least 5 years in a senior leadership role within a managed service provider, systems integrator, or IT consulting firm.\nProven track record of building or scaling an ITSM or AI-focused practice within an MSP or professional services organization.\nHands-on expertise with ServiceNow — ITSM Pro, ITOM, Virtual Agent, or Now Assist — at an architect or delivery leadership level.\nDeep, applied knowledge of ITIL v4 frameworks; ITIL Managing Professional or Strategic Leader certification strongly preferred.\nDemonstrated experience applying AI, automation, or ML within ITSM or IT Operations environments for enterprise clients.\nExperience engaging and influencing C-suite stakeholders, including presenting investment cases and managing executive relationships.\nP&L management experience with accountability for practice revenue, margin, and utilization targets.\nOutstanding written and verbal communication skills.\nAbility to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.\nYou must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.\nPreferred Qualifications.\nServiceNow Certified Implementation Specialist (CIS-ITSM) or higher-level ServiceNow partner certification.\nFamiliarity with LLMs, generative AI APIs (OpenAI, Azure OpenAI, Anthropic), and prompt engineering in enterprise contexts.\nExperience with AIOps platforms (Moogsoft, BigPanda, Dynatrace) and their integration with ServiceNow.\nBackground in solution architecture for multi-tenant or multi-client MSP environments.\nMBA or advanced degree in Computer Science, Information Systems, or a related field.\nActive presence in the ServiceNow partner ecosystem or ITSM industry community.\nEssential Job Functions\nRegularly and reliably attend scheduled virtual team meetings on camera.\nWork independently with minimal supervision.\nUse all required digital collaboration tools.\nPrioritize and self-manage workflows and deadlines.\nUS FLSA Classification: Full-Time/Exempt\nThis position receives a base salary and is eligible to earn both a quarterly discretionary bonus based on the achievement of assigned objectives and monthly commissions based on revenue generated from engagements sold. For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.\nApplications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off.\n","hostedUrl":"https://jobs.lever.co/toptal/bcffcabc-df98-408a-976e-b16cb02631f2","applyUrl":"https://jobs.lever.co/toptal/bcffcabc-df98-408a-976e-b16cb02631f2/apply"}]