[{"additionalPlain":"We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.\n \nBenefits and Perks:\nBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:\n \n· Excellent healthcare package for you and your family \n· Savings and Investment – 401(k) match\n· Unlimited Paid Time Off\n· Paid Parental Leave\n· Online Legal Services (Rocket Lawyer)\n· Financial Planning Services (Origin)\n· Discounted Pet Insurance (Embrace Pet Insurance)\n· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public\n· Health and Wellness Reimbursement Program \n· Travel Discounts\n· Educational Resources - Career & Personal Development Program\n· Employee Referral Bonus Program\n· We are a merit-based company - many opportunities to learn, excel and grow your career!\n \nIf you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.\n \nOur company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.\n \n#LI-Hybrid\n","additional":"We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
\n
\nBenefits and Perks:
\nBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
\n
\n· Excellent healthcare package for you and your family
\n· Savings and Investment – 401(k) match
\n· Unlimited Paid Time Off
\n· Paid Parental Leave
\n· Online Legal Services (Rocket Lawyer)
\n· Financial Planning Services (Origin)
\n· Discounted Pet Insurance (Embrace Pet Insurance)
\n· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
\n· Health and Wellness Reimbursement Program
\n· Travel Discounts
\n· Educational Resources - Career & Personal Development Program
\n· Employee Referral Bonus Program
\n· We are a merit-based company - many opportunities to learn, excel and grow your career!
\n
\nIf you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
\n
\nOur company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. \n
\n#LI-Hybrid
","categories":{"commitment":"Full-Time","department":"Sales","location":"US - Remote","team":"Sales NA ROW","allLocations":["US - Remote"]},"createdAt":1780523205426,"descriptionPlain":"About SugarAI\n\nSugarAI is redefining CRM for the age of AI.\n\nWe’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.\n\nMore than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.\n\nOur global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.\n\nIf you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.\n","description":"\n
About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
\n
\n
The Account Executive is a highly driven, net-new business hunter responsible for generating revenue growth within an assigned North America territory. This role focuses on proactive outbound prospecting, building pipeline, and closing complex, multi-stakeholder SaaS deals within manufacturing and related industries. The ideal candidate combines disciplined sales execution with strong strategic thinking, leading executive-level discovery, positioning value-based solutions, and navigating full sales cycles with precision. Success in this role requires a self-directed, resilient team player who thrives in a fast-paced, high-growth environment, demonstrates ownership of results, and collaborates effectively across cross-functional teams to deliver a seamless customer experience.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Lead discovery, qualification, and solution positioning with executive stakeholders, establishing clear objectives and advancing opportunities effectively
\n \n\n
\n
\n
\n
\n- \n
Collaborate cross-functionally with product, engineering, marketing, customer success, and professional services to align on customer needs and ensure successful deal execution
\n \n\n
\n
\n
\n
\n- \n
Maintain a deep understanding of the company’s solutions, services, and competitive positioning, effectively articulating key differentiators in the market
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Formal training or certification in a recognized sales methodology (e.g., value-based, consultative, or solution selling) with consistent application
\n \n\n
\n
\n
\n- \n
Highly self-directed and accountable, with the ability to thrive in fast-moving, high-growth environments requiring resilience, adaptability, and ownership of results
\n \n\n
\n
\n
\n
Preferred Qualifications/Experience:
\n
\n
\n
\n
\n
Base salary is listed above; total compensation is 2x the base salary.
\nCompensation is determined based on experience.
","salaryDescriptionPlain":"Base salary is listed above; total compensation is 2x the base salary. \nCompensation is determined based on experience.\n","text":"Account Executive - New Logo","country":"US","workplaceType":"remote","opening":"\n
About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
\n
\nBenefits and Perks:
\nBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
\n
\n· Excellent healthcare package for you and your family
\n· Savings and Investment – 401(k) match
\n· Unlimited Paid Time Off
\n· Paid Parental Leave
\n· Online Legal Services (Rocket Lawyer)
\n· Financial Planning Services (Origin)
\n· Discounted Pet Insurance (Embrace Pet Insurance)
\n· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
\n· Health and Wellness Reimbursement Program
\n· Travel Discounts
\n· Educational Resources - Career & Personal Development Program
\n· Employee Referral Bonus Program
\n· We are a merit-based company - many opportunities to learn, excel and grow your career!
\n
\nIf you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
\n
\nOur company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. \n
\n#LI-Hybrid
","categories":{"commitment":"Full-Time","department":"Sales","location":"Denver, CO","team":"Sales NA ROW","allLocations":["Denver, CO"]},"createdAt":1780336342514,"descriptionPlain":"About SugarAI\n\nSugarAI is redefining CRM for the age of AI.\n\nWe’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.\n\nMore than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.\n\nOur global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.\n\nIf you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.\n","description":"\n
About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
\n
\n
The Account Executive is a highly driven, net-new business hunter responsible for generating revenue growth within an assigned North America territory. This role focuses on proactive outbound prospecting, building pipeline, and closing complex, multi-stakeholder SaaS deals within manufacturing and related industries. The ideal candidate combines disciplined sales execution with strong strategic thinking, leading executive-level discovery, positioning value-based solutions, and navigating full sales cycles with precision. Success in this role requires a self-directed, resilient team player who thrives in a fast-paced, high-growth environment, demonstrates ownership of results, and collaborates effectively across cross-functional teams to deliver a seamless customer experience.
\n
\n
**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.**
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Lead discovery, qualification, and solution positioning with executive stakeholders, establishing clear objectives and advancing opportunities effectively
\n \n\n
\n
\n
\n
\n- \n
Collaborate cross-functionally with product, engineering, marketing, customer success, and professional services to align on customer needs and ensure successful deal execution
\n \n\n
\n
\n
\n
\n- \n
Maintain a deep understanding of the company’s solutions, services, and competitive positioning, effectively articulating key differentiators in the market
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Formal training or certification in a recognized sales methodology (e.g., value-based, consultative, or solution selling) with consistent application
\n \n\n
\n
\n
\n- \n
Highly self-directed and accountable, with the ability to thrive in fast-moving, high-growth environments requiring resilience, adaptability, and ownership of results
\n \n\n
\n
\n
\n
Preferred Qualifications/Experience:
\n
\n
\n
\n
\n
Base salary is listed above; total compensation is 2x the base salary.
\nCompensation is determined based on experience.
","salaryDescriptionPlain":"Base salary is listed above; total compensation is 2x the base salary. \nCompensation is determined based on experience.\n","text":"Account Executive - New Logo","country":"US","workplaceType":"hybrid","opening":"\n
About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
\n
\nBenefits and Perks:
\nBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
\n
\n· UK Pension Scheme
\n· Private medical and dental insurance
\n· Health &Wellness Reimbursement Program
\n· Unpaid sabbatical leave
\n· Educational Resources - Career & Personal Development Program
\n· Various discount programs (i.e. travel, virtual exercises classes, etc.)
\n· We are a merit-based company with many opportunities to learn, excel and grow your career!
\n
\n#LI-Hybrid
","categories":{"commitment":"Full-Time","department":"Engineering","location":"Solihull, United Kingdom","team":"Operations","allLocations":["Solihull, United Kingdom"]},"createdAt":1780613017039,"descriptionPlain":"About SugarAI UK Limited\n\nSugarAI is redefining CRM for the age of AI.\n\nWe’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.\n\nMore than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.\n\nOur global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.\n\nIf you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.\n\n\n**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office a minimum of 3 days per week.**\n","description":"\n
About SugarAI UK Limited
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
\n
**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office a minimum of 3 days per week.**
\n
and definitions for data elements and tables in the company.\n Identify and implement database requirements for new or existing applications by
working collaboratively with other teams.\nOptimize database performance and efficiency by evaluating and recommending new
database technologies.\nSupport users and developers by resolving data-related technical issues and
troubleshooting queries by guiding them with best practices.\nExecute regular database maintenance tasks, including database defragmentation,
backups, and database replication.\nDesign, install, configure and maintain database systems, including monitoring,
patching, tuning and troubleshooting issues.\nProvide a seamless flow of information by keeping the database running smoothly.\nEnsure data security and integrity, including implementation of access controls,
backups and recovery plans.\nSupport ongoing database operations to support application and customer activities\n"},{"text":"What You Will Bring: ","content":"\n5+ years of experience in database administration or in a similar role\nExperience in database backup, disaster recovery planning, performance optimization
and data security\nExtensive knowledge with container orchestration technologies including Docker and
Kubernetes\nKnowledge of database management systems such as MySQL, Postgres and MSSQL\nOutstanding communication and collaboration skills to work in a team environment\nStrong analytical and problem-solving skills to provide quick solutions to issues\nExperience with virtualization and cloud technologies\nStrong knowledge of version control systems and hands-on experience with Git\n"},{"text":"Preferred Qualifications:","content":"\nExperience in an on-call rotation\nAdditional database platform experience ( DB2, Oracle, etc.. )\nPrevious experience as a mentor or adviso\n"}],"text":"Database Administrator","country":"GB","workplaceType":"hybrid","opening":"\n
About SugarAI UK Limited
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
\n
**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office a minimum of 3 days per week.**
\n
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
\n
\nBenefits and Perks:
\nBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
\n
\n· Excellent healthcare package for you and your family
\n· Savings and Investment – 401(k) match
\n· Unlimited Paid Time Off
\n· Paid Parental Leave
\n· Online Legal Services (Rocket Lawyer)
\n· Financial Planning Services (Origin)
\n· Discounted Pet Insurance (Embrace Pet Insurance)
\n· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
\n· Health and Wellness Reimbursement Program
\n· Travel Discounts
\n· Educational Resources - Career & Personal Development Program
\n· Employee Referral Bonus Program
\n· We are a merit-based company - many opportunities to learn, excel and grow your career!
\n
\nIf you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
\n
\nOur company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. \n
\n#LI-Hybrid
","categories":{"commitment":"Full-Time","department":"Admin","location":"Denver, CO","team":"Revenue Operations","allLocations":["Denver, CO"]},"createdAt":1777497568758,"descriptionPlain":"About SugarAI\n\nSugarAI is redefining CRM for the age of AI.\n\nWe’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.\n\nMore than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.\n\nOur global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.\n\nIf you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.\n\n\nWhere You Fit In\nAs Director, Revenue Operations at SugarAI, you will report to the VP, Revenue Operations and lead critical functions across Sales Operations, Client Success Operations, and Deal Desk. You will manage a small but high-impact team and serve as a strategic operator focused on building the processes, systems, and governance required to scale a high-performing go-to-market organization. \nThis role is responsible for strengthening the operational backbone of the business by standardizing workflows, automating manual processes, improving data quality, and optimizing the tools that support revenue generation and retention. You will partner closely with Sales, Client Success, Finance, Marketing, Product, and other cross-functional leaders to improve execution, drive consistency, and enable data-driven decision-making across the full customer lifecycle. \nThis is an ideal opportunity for a hands-on Revenue Operations leader who has proven experience leading multi-functional operations teams, simplifying complex environments, and implementing scalable systems and processes in a growing SaaS company. \n","description":"\n
About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
Where You Fit In\n
\n
As Director, Revenue Operations at SugarAI, you will report to the VP, Revenue Operations and lead critical functions across Sales Operations, Client Success Operations, and Deal Desk. You will manage a small but high-impact team and serve as a strategic operator focused on building the processes, systems, and governance required to scale a high-performing go-to-market organization.
\n
\n
\n
This role is responsible for strengthening the operational backbone of the business by standardizing workflows, automating manual processes, improving data quality, and optimizing the tools that support revenue generation and retention. You will partner closely with Sales, Client Success, Finance, Marketing, Product, and other cross-functional leaders to improve execution, drive consistency, and enable data-driven decision-making across the full customer lifecycle.
\n
\n
\n
This is an ideal opportunity for a hands-on Revenue Operations leader who has proven experience leading multi-functional operations teams, simplifying complex environments, and implementing scalable systems and processes in a growing SaaS company.
\n
\n
","id":"c2ad3048-986e-4704-9633-b1806895601b","lists":[{"text":"Impact You Will Make:","content":"\n
\n
\n
Functional Leadership
\n
\n
\n
\n
\n- \n
Manage, coach, and develop a small but high-impact team, creating clarity around priorities, roles, service levels, and expected outcomes.
\n \n\n
\n
\n
\n
\n- \n
Build a culture of accountability, operational rigor, continuous improvement, and strong internal partnership.
\n \n\n
\n
\n
Process Standardization and Automation
\n
\n
\n
\n- \n
Lead the design, standardization, documentation, and continuous improvement of core go-to-market processes across the lead-to-close, order-to-book, and customer lifecycle management motions.
\n \n\n
\n
\n
\n- \n
Identify manual, inconsistent, and low-value workflows across Sales Ops, CS Ops, and Deal Desk, and implement automation to improve efficiency, accuracy, compliance, and user experience.
\n \n\n
\n
\n
\n- \n
Establish scalable business rules, governance frameworks, and operating procedures that drive consistency across teams, functions, and geographies.
\n \n\n
\n
\n
\n
\n
\n- \n
Optimize end-to-end sales processes to improve productivity, pipeline management, forecasting discipline, and rep execution.
\n \n\n
\n
\n
\n- \n
Lead territory design, segmentation, and coverage planning across geographies, segments, and verticals.
\n \n\n
\n
\n
\n- \n
Support quota operations, account assignment governance, account holdovers, certification tracking, and operational reporting.
\n \n\n
\n
\n
\n
\n
\n- \n
Improve pipeline hygiene, forecasting accuracy, and reporting consistency through better process design, controls, and dashboards.
\n \n\n
\n
\n
Client Success Operations
\n
\n
\n
\n- \n
Support the operational infrastructure for customer lifecycle management, including renewals, expansion support, customer segmentation, success workflows, and performance visibility.
\n \n\n
\n
\n
\n- \n
Standardize core Client Success processes, stage definitions, handoffs, and success metrics to improve consistency and scalability.
\n \n\n
\n
\n
\n- \n
Partner with Client Success leadership to improve operational visibility into book of business, retention risk, renewal readiness, and expansion opportunity management.
\n \n\n
\n
\n
Deal Desk and Policy Governance
\n
\n
\n
\n- \n
Oversee Deal Desk operations to ensure efficient management of approvals, pricing, discounting, exception handling, and policy adherence.
\n \n\n
\n
\n
\n
\n- \n
Partner with Sales and Finance leadership to align bookings rules, approval policies, commercial processes, and reporting standards.
\n \n\n
\n
\n
Forecasting, Reporting, and Revenue Insights
\n
\n
\n
\n- \n
Deliver accurate, timely dashboards, executive reporting, and actionable insights across sales performance, customer retention, forecast risk, conversion trends, and productivity.
\n \n\n
\n
\n
\n
\n
Data and Systems Management
\n
\n
\n
\n
\n- \n
Ensure clean, structured, and reliable data to support forecasting, reporting, segmentation, renewals, and operational execution.
\n \n\n
\n
\n
\n- \n
Oversee system hygiene, user management, troubleshooting, and process compliance across revenue tools.
\n \n\n
\n
\n
\n
Tool and Platform Optimization
\n
\n
\n
\n- \n
Evaluate, optimize, and scale the GTM technology stack across Sales, Client Success, and Deal Desk workflows.
\n \n\n
\n
\n
\n
\n
\n
\n
\n- \n
Drive tool and platform decisions with a focus on scalability, standardization, automation, and business impact.
\n \n\n
\n
\n
Cross-Functional Collaboration
\n
\n
\n
\n- \n
Serve as a strategic liaison across Sales, Client Success, Finance, Marketing, Product, and Systems teams.
\n \n\n
\n
\n
\n- \n
Align stakeholders around shared definitions, workflows, service models, metrics, and operational priorities.
\n \n\n
\n
\n
\n
\n
\n
\n- \n
7+ years of experience in Revenue Operations, Sales Operations, Client Success Operations, Deal Desk, or related go-to-market operations roles, with 2+ years in a leadership role.
\n \n\n
\n
\n
\n
\n
\n- \n
Strong experience improving CRM, revenue systems, and operational processes to drive scale, consistency, and productivity.
\n \n\n
\n
\n
\n- \n
Demonstrated success supporting sales process optimization, forecasting, territory design, customer lifecycle operations, and commercial governance.
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Hands-on experience with territory modeling, quota operations, capacity planning, and segmentation frameworks.
\n \n\n
\n
\n
\n
\n- \n
Familiarity with compensation planning, pricing governance, discount controls, and revenue performance management.
\n \n\n
\n
\n
\n
Expected salary range, depending on experience
\n
\n
About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
Where You Fit In\n
\n
As Director, Revenue Operations at SugarAI, you will report to the VP, Revenue Operations and lead critical functions across Sales Operations, Client Success Operations, and Deal Desk. You will manage a small but high-impact team and serve as a strategic operator focused on building the processes, systems, and governance required to scale a high-performing go-to-market organization.
\n
\n
\n
This role is responsible for strengthening the operational backbone of the business by standardizing workflows, automating manual processes, improving data quality, and optimizing the tools that support revenue generation and retention. You will partner closely with Sales, Client Success, Finance, Marketing, Product, and other cross-functional leaders to improve execution, drive consistency, and enable data-driven decision-making across the full customer lifecycle.
\n
\n
\n
This is an ideal opportunity for a hands-on Revenue Operations leader who has proven experience leading multi-functional operations teams, simplifying complex environments, and implementing scalable systems and processes in a growing SaaS company.
\n
\n
","descriptionBodyPlain":"Where You Fit In\nAs Director, Revenue Operations at SugarAI, you will report to the VP, Revenue Operations and lead critical functions across Sales Operations, Client Success Operations, and Deal Desk. You will manage a small but high-impact team and serve as a strategic operator focused on building the processes, systems, and governance required to scale a high-performing go-to-market organization. \nThis role is responsible for strengthening the operational backbone of the business by standardizing workflows, automating manual processes, improving data quality, and optimizing the tools that support revenue generation and retention. You will partner closely with Sales, Client Success, Finance, Marketing, Product, and other cross-functional leaders to improve execution, drive consistency, and enable data-driven decision-making across the full customer lifecycle. \nThis is an ideal opportunity for a hands-on Revenue Operations leader who has proven experience leading multi-functional operations teams, simplifying complex environments, and implementing scalable systems and processes in a growing SaaS company. \n","hostedUrl":"https://jobs.lever.co/sugarcrm/c2ad3048-986e-4704-9633-b1806895601b","applyUrl":"https://jobs.lever.co/sugarcrm/c2ad3048-986e-4704-9633-b1806895601b/apply"},{"additionalPlain":"We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.\n \nBenefits and Perks:\nBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:\n \n· Excellent healthcare package for you and your family \n· Savings and Investment – 401(k) match\n· Unlimited Paid Time Off\n· Paid Parental Leave\n· Online Legal Services (Rocket Lawyer)\n· Financial Planning Services (Origin)\n· Discounted Pet Insurance (Embrace Pet Insurance)\n· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public\n· Health and Wellness Reimbursement Program \n· Travel Discounts\n· Educational Resources - Career & Personal Development Program\n· Employee Referral Bonus Program\n· We are a merit-based company - many opportunities to learn, excel and grow your career!\n \nIf you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.\n \nOur company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.\n \n#LI-Hybrid\n","additional":"We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
\n
\nBenefits and Perks:
\nBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
\n
\n· Excellent healthcare package for you and your family
\n· Savings and Investment – 401(k) match
\n· Unlimited Paid Time Off
\n· Paid Parental Leave
\n· Online Legal Services (Rocket Lawyer)
\n· Financial Planning Services (Origin)
\n· Discounted Pet Insurance (Embrace Pet Insurance)
\n· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
\n· Health and Wellness Reimbursement Program
\n· Travel Discounts
\n· Educational Resources - Career & Personal Development Program
\n· Employee Referral Bonus Program
\n· We are a merit-based company - many opportunities to learn, excel and grow your career!
\n
\nIf you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
\n
\nOur company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. \n
\n#LI-Hybrid
","categories":{"commitment":"Full-Time","department":"Admin","location":"US - Remote","team":"Revenue Operations","allLocations":["US - Remote"]},"createdAt":1777571391987,"descriptionPlain":"About SugarAI\n\nSugarAI is redefining CRM for the age of AI.\n\nWe’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.\n\nMore than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.\n\nOur global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.\n\nIf you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.\n\n\nWhere You Fit In\nAs Director, Revenue Operations at SugarAI, you will report to the VP, Revenue Operations and lead critical functions across Sales Operations, Client Success Operations, and Deal Desk. You will manage a small but high-impact team and serve as a strategic operator focused on building the processes, systems, and governance required to scale a high-performing go-to-market organization. \nThis role is responsible for strengthening the operational backbone of the business by standardizing workflows, automating manual processes, improving data quality, and optimizing the tools that support revenue generation and retention. You will partner closely with Sales, Client Success, Finance, Marketing, Product, and other cross-functional leaders to improve execution, drive consistency, and enable data-driven decision-making across the full customer lifecycle. \nThis is an ideal opportunity for a hands-on Revenue Operations leader who has proven experience leading multi-functional operations teams, simplifying complex environments, and implementing scalable systems and processes in a growing SaaS company. \n","description":"\n
About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
Where You Fit In\n
\n
As Director, Revenue Operations at SugarAI, you will report to the VP, Revenue Operations and lead critical functions across Sales Operations, Client Success Operations, and Deal Desk. You will manage a small but high-impact team and serve as a strategic operator focused on building the processes, systems, and governance required to scale a high-performing go-to-market organization.
\n
\n
\n
This role is responsible for strengthening the operational backbone of the business by standardizing workflows, automating manual processes, improving data quality, and optimizing the tools that support revenue generation and retention. You will partner closely with Sales, Client Success, Finance, Marketing, Product, and other cross-functional leaders to improve execution, drive consistency, and enable data-driven decision-making across the full customer lifecycle.
\n
\n
\n
This is an ideal opportunity for a hands-on Revenue Operations leader who has proven experience leading multi-functional operations teams, simplifying complex environments, and implementing scalable systems and processes in a growing SaaS company.
\n
\n
","id":"f4e90f02-3d3f-4313-8e90-aca3cd97b7b9","lists":[{"text":"Impact You Will Make:","content":"\n
\n
\n
Functional Leadership
\n
\n
\n
\n
\n- \n
Manage, coach, and develop a small but high-impact team, creating clarity around priorities, roles, service levels, and expected outcomes.
\n \n\n
\n
\n
\n
\n- \n
Build a culture of accountability, operational rigor, continuous improvement, and strong internal partnership.
\n \n\n
\n
\n
Process Standardization and Automation
\n
\n
\n
\n- \n
Lead the design, standardization, documentation, and continuous improvement of core go-to-market processes across the lead-to-close, order-to-book, and customer lifecycle management motions.
\n \n\n
\n
\n
\n- \n
Identify manual, inconsistent, and low-value workflows across Sales Ops, CS Ops, and Deal Desk, and implement automation to improve efficiency, accuracy, compliance, and user experience.
\n \n\n
\n
\n
\n- \n
Establish scalable business rules, governance frameworks, and operating procedures that drive consistency across teams, functions, and geographies.
\n \n\n
\n
\n
\n
\n
\n- \n
Optimize end-to-end sales processes to improve productivity, pipeline management, forecasting discipline, and rep execution.
\n \n\n
\n
\n
\n- \n
Lead territory design, segmentation, and coverage planning across geographies, segments, and verticals.
\n \n\n
\n
\n
\n- \n
Support quota operations, account assignment governance, account holdovers, certification tracking, and operational reporting.
\n \n\n
\n
\n
\n
\n
\n- \n
Improve pipeline hygiene, forecasting accuracy, and reporting consistency through better process design, controls, and dashboards.
\n \n\n
\n
\n
Client Success Operations
\n
\n
\n
\n- \n
Support the operational infrastructure for customer lifecycle management, including renewals, expansion support, customer segmentation, success workflows, and performance visibility.
\n \n\n
\n
\n
\n- \n
Standardize core Client Success processes, stage definitions, handoffs, and success metrics to improve consistency and scalability.
\n \n\n
\n
\n
\n- \n
Partner with Client Success leadership to improve operational visibility into book of business, retention risk, renewal readiness, and expansion opportunity management.
\n \n\n
\n
\n
Deal Desk and Policy Governance
\n
\n
\n
\n- \n
Oversee Deal Desk operations to ensure efficient management of approvals, pricing, discounting, exception handling, and policy adherence.
\n \n\n
\n
\n
\n
\n- \n
Partner with Sales and Finance leadership to align bookings rules, approval policies, commercial processes, and reporting standards.
\n \n\n
\n
\n
Forecasting, Reporting, and Revenue Insights
\n
\n
\n
\n- \n
Deliver accurate, timely dashboards, executive reporting, and actionable insights across sales performance, customer retention, forecast risk, conversion trends, and productivity.
\n \n\n
\n
\n
\n
\n
Data and Systems Management
\n
\n
\n
\n
\n- \n
Ensure clean, structured, and reliable data to support forecasting, reporting, segmentation, renewals, and operational execution.
\n \n\n
\n
\n
\n- \n
Oversee system hygiene, user management, troubleshooting, and process compliance across revenue tools.
\n \n\n
\n
\n
\n
Tool and Platform Optimization
\n
\n
\n
\n- \n
Evaluate, optimize, and scale the GTM technology stack across Sales, Client Success, and Deal Desk workflows.
\n \n\n
\n
\n
\n
\n
\n
\n
\n- \n
Drive tool and platform decisions with a focus on scalability, standardization, automation, and business impact.
\n \n\n
\n
\n
Cross-Functional Collaboration
\n
\n
\n
\n- \n
Serve as a strategic liaison across Sales, Client Success, Finance, Marketing, Product, and Systems teams.
\n \n\n
\n
\n
\n- \n
Align stakeholders around shared definitions, workflows, service models, metrics, and operational priorities.
\n \n\n
\n
\n
\n
\n
\n
\n- \n
7+ years of experience in Revenue Operations, Sales Operations, Client Success Operations, Deal Desk, or related go-to-market operations roles, with 2+ years in a leadership role.
\n \n\n
\n
\n
\n
\n
\n- \n
Strong experience improving CRM, revenue systems, and operational processes to drive scale, consistency, and productivity.
\n \n\n
\n
\n
\n- \n
Demonstrated success supporting sales process optimization, forecasting, territory design, customer lifecycle operations, and commercial governance.
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Hands-on experience with territory modeling, quota operations, capacity planning, and segmentation frameworks.
\n \n\n
\n
\n
\n
\n- \n
Familiarity with compensation planning, pricing governance, discount controls, and revenue performance management.
\n \n\n
\n
\n
\n
Expected salary range, depending on experience
\n
\n
About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
Where You Fit In\n
\n
As Director, Revenue Operations at SugarAI, you will report to the VP, Revenue Operations and lead critical functions across Sales Operations, Client Success Operations, and Deal Desk. You will manage a small but high-impact team and serve as a strategic operator focused on building the processes, systems, and governance required to scale a high-performing go-to-market organization.
\n
\n
\n
This role is responsible for strengthening the operational backbone of the business by standardizing workflows, automating manual processes, improving data quality, and optimizing the tools that support revenue generation and retention. You will partner closely with Sales, Client Success, Finance, Marketing, Product, and other cross-functional leaders to improve execution, drive consistency, and enable data-driven decision-making across the full customer lifecycle.
\n
\n
\n
This is an ideal opportunity for a hands-on Revenue Operations leader who has proven experience leading multi-functional operations teams, simplifying complex environments, and implementing scalable systems and processes in a growing SaaS company.
\n
\n
","descriptionBodyPlain":"Where You Fit In\nAs Director, Revenue Operations at SugarAI, you will report to the VP, Revenue Operations and lead critical functions across Sales Operations, Client Success Operations, and Deal Desk. You will manage a small but high-impact team and serve as a strategic operator focused on building the processes, systems, and governance required to scale a high-performing go-to-market organization. \nThis role is responsible for strengthening the operational backbone of the business by standardizing workflows, automating manual processes, improving data quality, and optimizing the tools that support revenue generation and retention. You will partner closely with Sales, Client Success, Finance, Marketing, Product, and other cross-functional leaders to improve execution, drive consistency, and enable data-driven decision-making across the full customer lifecycle. \nThis is an ideal opportunity for a hands-on Revenue Operations leader who has proven experience leading multi-functional operations teams, simplifying complex environments, and implementing scalable systems and processes in a growing SaaS company. \n","hostedUrl":"https://jobs.lever.co/sugarcrm/f4e90f02-3d3f-4313-8e90-aca3cd97b7b9","applyUrl":"https://jobs.lever.co/sugarcrm/f4e90f02-3d3f-4313-8e90-aca3cd97b7b9/apply"},{"additionalPlain":"We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.\n \nBenefits and Perks:\nBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:\n \n· UK Pension Scheme\n· Private medical and dental insurance\n· Health &Wellness Reimbursement Program\n· Unpaid sabbatical leave\n· Educational Resources - Career & Personal Development Program\n· Various discount programs (i.e. travel, virtual exercises classes, etc.)\n· We are a merit-based company with many opportunities to learn, excel and grow your career!\n \n#LI-Hybrid\n","additional":"We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
\n
\nBenefits and Perks:
\nBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
\n
\n· UK Pension Scheme
\n· Private medical and dental insurance
\n· Health &Wellness Reimbursement Program
\n· Unpaid sabbatical leave
\n· Educational Resources - Career & Personal Development Program
\n· Various discount programs (i.e. travel, virtual exercises classes, etc.)
\n· We are a merit-based company with many opportunities to learn, excel and grow your career!
\n
\n#LI-Hybrid
","categories":{"commitment":"Full-Time","department":"Engineering","location":"Solihull, United Kingdom","team":"Engineering","allLocations":["Solihull, United Kingdom"]},"createdAt":1769425479472,"descriptionPlain":"About SugarAI UK Limited\n\nSugarAI is redefining CRM for the age of AI.\n\nWe’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.\n\nMore than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.\n\nOur global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.\n\nIf you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.\n\n\nSugarAI is at an inflection point, and it is a genuinely exciting one. Our ambition is to use generative AI to transform how sales professionals work, surfacing years of customer intelligence in seconds and turning unstructured data into sharp, actionable insight. We are rebuilding our engineering organisation to match that ambition, rearchitecting how we build, who we develop, and how we think about engineering in an AI-first world. The engineers here will not be spectators in that moment. They will be at the centre of it. \nWe are looking for an Engineering Manager who is a genuine thought leader, someone who can see where software engineering is heading, articulate that future with conviction to their team, and set the pace for getting there. The engineers you will lead are talented people who have been through a period of significant change. They are ready for someone who will invest in them, set a clear direction, and give them something worth building towards. \nYour mandate is threefold. First, rebuild a team that has been through a difficult transition and restore their confidence, drive, and sense of purpose. Second, champion an AI-first engineering culture where spec-driven development and generative AI tooling become the standard way of working. Third, lead the shift away from siloed specialists towards multidisciplinary engineers who think and contribute across the full stack. \nThis is not a hands-on engineering role. It is a systems and people building one. You will be defining how this team operates, how it grows, and what it stands for. The decisions you make in the first 6 months will shape the engineering organisation for years to come. If you are energised by rebuilding, clear-eyed about the future of engineering, and ready to set a new standard, we would like to speak with you. \n","description":"\n
About SugarAI UK Limited
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
\n
\n
SugarAI is at an inflection point, and it is a genuinely exciting one. Our ambition is to use generative AI to transform how sales professionals work, surfacing years of customer intelligence in seconds and turning unstructured data into sharp, actionable insight. We are rebuilding our engineering organisation to match that ambition, rearchitecting how we build, who we develop, and how we think about engineering in an AI-first world. The engineers here will not be spectators in that moment. They will be at the centre of it.
\n
\n
\n
We are looking for an Engineering Manager who is a genuine thought leader, someone who can see where software engineering is heading, articulate that future with conviction to their team, and set the pace for getting there. The engineers you will lead are talented people who have been through a period of significant change. They are ready for someone who will invest in them, set a clear direction, and give them something worth building towards.
\n
\n
\n
Your mandate is threefold. First, rebuild a team that has been through a difficult transition and restore their confidence, drive, and sense of purpose. Second, champion an AI-first engineering culture where spec-driven development and generative AI tooling become the standard way of working. Third, lead the shift away from siloed specialists towards multidisciplinary engineers who think and contribute across the full stack.
\n
\n
\n
This is not a hands-on engineering role. It is a systems and people building one. You will be defining how this team operates, how it grows, and what it stands for. The decisions you make in the first 6 months will shape the engineering organisation for years to come. If you are energised by rebuilding, clear-eyed about the future of engineering, and ready to set a new standard, we would like to speak with you.
\n
\n
\n
\n
\n- \n
Lead, coach, and develop a team of software engineers through structured 1:1s, career development planning, performance feedback, and clearly set expectations, owning the full people management cycle including goal-setting, reviews, promotions, and compensation conversations.
\n \n\n
\n
\n
\n- \n
Rebuild team culture from the ground up, establishing psychological safety, accountability, and a genuine appetite for continuous improvement, identifying root causes of underperformance rather than addressing symptoms.
\n \n\n
\n
\n
\n- \n
Own delivery by introducing and maintaining effective operating rhythms, removing blockers systematically, and bringing rigour to planning and sprint health using metrics including velocity, cycle time, throughput, and defect rates.
\n \n\n
\n
\n
\n- \n
Be the technical conscience of the team, setting and enforcing engineering standards across code quality, testing, reliability, and maintainability, reducing technical debt strategically, and providing hands-on technical guidance.
\n \n\n
\n
\n
\n
\n- \n
Develop multidisciplinary engineers by actively breaking down silos between front end, back end, data, and QA, building development plans that broaden capability and reduce single points of failure across the team.
\n \n\n
\n
\n
\n- \n
Partner with product and wider stakeholders to align engineering delivery with business priorities, communicating progress, risks, and trade-offs clearly and ensuring engineering has a credible voice in strategic conversations.
\n \n\n
\n
\n
\n
\n
\n- \n
5+ years of direct engineering management experience with a track record of developing individuals, managing performance, hiring talent, and building high-functioning teams.
\n \n\n
\n
\n
\n- \n
Proven experience leading a team through a period of significant change, whether through a merger and acquisition, organisational restructure, or a turnaround from low morale and underperformance.
\n \n\n
\n
\n
\n- \n
Strong technical credibility with a background in software development, sufficient to guide architectural decisions, set engineering standards, and earn the genuine respect of the engineers you manage.
\n \n\n
\n
\n
\n
\n
\n- \n
A clear and well-formed point of view on the future of software engineering, including AI-first development, spec-driven workflows, and the evolving role of the engineer.
\n \n\n
\n
\n
\n- \n
Fluency in engineering metrics and delivery operations, with a clear understanding of the relationship between capacity, velocity, and throughput and the ability to use data to drive decisions.
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Measurable outcomes in team health, delivery predictability, or engineering effectiveness, with the data to support them.
\n \n\n
\n
\n
\n
About SugarAI UK Limited
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
\n
\n
SugarAI is at an inflection point, and it is a genuinely exciting one. Our ambition is to use generative AI to transform how sales professionals work, surfacing years of customer intelligence in seconds and turning unstructured data into sharp, actionable insight. We are rebuilding our engineering organisation to match that ambition, rearchitecting how we build, who we develop, and how we think about engineering in an AI-first world. The engineers here will not be spectators in that moment. They will be at the centre of it.
\n
\n
\n
We are looking for an Engineering Manager who is a genuine thought leader, someone who can see where software engineering is heading, articulate that future with conviction to their team, and set the pace for getting there. The engineers you will lead are talented people who have been through a period of significant change. They are ready for someone who will invest in them, set a clear direction, and give them something worth building towards.
\n
\n
\n
Your mandate is threefold. First, rebuild a team that has been through a difficult transition and restore their confidence, drive, and sense of purpose. Second, champion an AI-first engineering culture where spec-driven development and generative AI tooling become the standard way of working. Third, lead the shift away from siloed specialists towards multidisciplinary engineers who think and contribute across the full stack.
\n
\n
\n
This is not a hands-on engineering role. It is a systems and people building one. You will be defining how this team operates, how it grows, and what it stands for. The decisions you make in the first 6 months will shape the engineering organisation for years to come. If you are energised by rebuilding, clear-eyed about the future of engineering, and ready to set a new standard, we would like to speak with you.
\n
\n
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
\n
\nBenefits and Perks:
\nBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
\n
\n· Excellent healthcare package for you and your family
\n· Savings and Investment – 401(k) match
\n· Unlimited Paid Time Off
\n· Paid Parental Leave
\n· Online Legal Services (Rocket Lawyer)
\n· Financial Planning Services (Origin)
\n· Discounted Pet Insurance (Embrace Pet Insurance)
\n· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
\n· Health and Wellness Reimbursement Program
\n· Travel Discounts
\n· Educational Resources - Career & Personal Development Program
\n· Employee Referral Bonus Program
\n· We are a merit-based company - many opportunities to learn, excel and grow your career!
\n
\nIf you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
\n
\nOur company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. \n
\n#LI-Hybrid
","categories":{"commitment":"Full-Time","department":"Product","location":"Denver, CO","team":"Product Management","allLocations":["Denver, CO"]},"createdAt":1773953412553,"descriptionPlain":"About SugarAI\n\nSugarAI is redefining CRM for the age of AI.\n\nWe’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.\n\nMore than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.\n\nOur global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.\n\nIf you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.\n\n\nAbout the Role\n \nWe’re looking for a motivated Product Manager to help define, build, and improve key capabilities across our product portfolio. In this role, you will support the evolution of our platform to enable modern workflows, deliver intuitive user experiences, and create meaningful value for customers and the business. \nYou’ll work closely with Engineering, UX, Architecture, and Go‑To‑Market partners to deliver features that solve real customer problems and contribute to product adoption and growth. \n\n\n**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.**\n\n*We are not able to offer Visa sponsorship at this time* \n","description":"\n
About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
\n
\n
About the Role
\n
\n
We’re looking for a motivated Product Manager to help define, build, and improve key capabilities across our product portfolio. In this role, you will support the evolution of our platform to enable modern workflows, deliver intuitive user experiences, and create meaningful value for customers and the business.
\n
\n
\n
You’ll work closely with Engineering, UX, Architecture, and Go‑To‑Market partners to deliver features that solve real customer problems and contribute to product adoption and growth.
\n
**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.**
*We are not able to offer Visa sponsorship at this time*
\n
\n
\n
Expected salary range, depending on experience.
\n
\n
About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
\n
\n
About the Role
\n
\n
We’re looking for a motivated Product Manager to help define, build, and improve key capabilities across our product portfolio. In this role, you will support the evolution of our platform to enable modern workflows, deliver intuitive user experiences, and create meaningful value for customers and the business.
\n
\n
\n
You’ll work closely with Engineering, UX, Architecture, and Go‑To‑Market partners to deliver features that solve real customer problems and contribute to product adoption and growth.
\n
**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.**
*We are not able to offer Visa sponsorship at this time*
\n
\n
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
\n
\nBenefits and Perks:
\nBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
\n
\n· Excellent healthcare package for you and your family
\n· Savings and Investment – 401(k) match
\n· Unlimited Paid Time Off
\n· Paid Parental Leave
\n· Online Legal Services (Rocket Lawyer)
\n· Financial Planning Services (Origin)
\n· Discounted Pet Insurance (Embrace Pet Insurance)
\n· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
\n· Health and Wellness Reimbursement Program
\n· Travel Discounts
\n· Educational Resources - Career & Personal Development Program
\n· Employee Referral Bonus Program
\n· We are a merit-based company - many opportunities to learn, excel and grow your career!
\n
\nIf you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
\n
\nOur company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. \n
\n#LI-Remote
","categories":{"commitment":"Full-Time Employee","department":"Sales","location":"US - Remote","team":"Sales NA ROW","allLocations":["US - Remote"]},"createdAt":1706285965131,"descriptionPlain":"About SugarAI\n\nSugarAI is redefining CRM for the age of AI.\n\nWe’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.\n\nMore than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.\n\nOur global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.\n\nIf you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.\n\n\nWe are always looking for amazing people to join our team! \n\nIf you do not see a Sales opportunity today that aligns exactly with what you are looking for, we encourage you to submit an application here to be considered for future roles that may open.\n","description":"\n
About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
We are always looking for amazing people to join our team!
If you do not see a Sales opportunity today that aligns exactly with what you are looking for, we encourage you to submit an application here to be considered for future roles that may open.
","id":"9449eca6-3299-4714-9068-34b24dcc280c","lists":[{"text":"Some of the Sales Roles We Hire:","content":"Account Executive (SMB)Account Executive (Mid-market)Account Executive (Enterprise)Senior Account ExecutiveCustomer Success Manager (Key)Customer Success Manager (Core)Customer Success Manager (Strategic)Account DirectorAccount ManagerManager, Customer SuccessChannel Sales ManagerChannel Sales DirectorBusiness Development Representative (Inbound)Business Development Representative (Outbound)Solution Consultant"}],"text":"Sales - Account Executive, Business Development, Customer Success, Channel","country":"US","workplaceType":"remote","opening":"\n
About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
We are always looking for amazing people to join our team!
If you do not see a Sales opportunity today that aligns exactly with what you are looking for, we encourage you to submit an application here to be considered for future roles that may open.
","descriptionBodyPlain":"We are always looking for amazing people to join our team! \n\nIf you do not see a Sales opportunity today that aligns exactly with what you are looking for, we encourage you to submit an application here to be considered for future roles that may open.\n","hostedUrl":"https://jobs.lever.co/sugarcrm/9449eca6-3299-4714-9068-34b24dcc280c","applyUrl":"https://jobs.lever.co/sugarcrm/9449eca6-3299-4714-9068-34b24dcc280c/apply"},{"additionalPlain":"We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.\n \nBenefits and Perks:\nBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:\n \n- Benefit Stipend\n- Health &Wellness Reimbursement Program\n- Educational Resources - Career & Personal Development Program\n- Various discount programs (i.e. travel, virtual exercises classes, etc.)\n- We are a merit-based company with many opportunities to learn, excel and grow your career!\n \n#LI-Hybrid\n","additional":"We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
\n
\nBenefits and Perks:
\nBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
\n
\n- Benefit Stipend
\n- Health &Wellness Reimbursement Program
\n- Educational Resources - Career & Personal Development Program
\n- Various discount programs (i.e. travel, virtual exercises classes, etc.)
\n- We are a merit-based company with many opportunities to learn, excel and grow your career!
\n
\n#LI-Hybrid
","categories":{"commitment":"Full-Time Employee","department":"Sales","location":"Sydney, New South Wales","team":"Sales APAC","allLocations":["Sydney, New South Wales"]},"createdAt":1779991767093,"descriptionPlain":"About SugarAI\n\nSugarAI is redefining CRM for the age of AI.\n\nWe’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.\n\nMore than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.\n\nOur global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.\n\nIf you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.\n\n\nWhere do you fit? \nThe role of the Account Executive is to grow new business. This is a great role for an experienced Hunter who knows how to work a territory to build a book of business and create long-lasting relationships. \n \nThe Account Executive will be responsible for driving new opportunities within the Manufacturing, Wholesale and Distribution industries with the goal of obtaining high-margin, long-term business and increasing market share. Selling SaaS CRM, Marketing and AI applications is a plus. Additionally, a preferred candidate will have a proven track record of exceeding quota, experience selling a SaaS solution, selling to the C-level, working mid-market/enterprise and carrying a quota in excess of $1.1M AUD ARR/ACV. \n \nThis is a high-profile role within the organization, with direct access to company Executives, and input on product direction/development. The role reports directly to the Manager, Sales ANZ . \n \n**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Sydney, NSW location, specifically, working in-office a minimum of (3) days per week**\n","description":"About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
Where do you fit?
\nThe role of the Account Executive is to grow new business. This is a great role for an experienced Hunter who knows how to work a territory to build a book of business and create long-lasting relationships.
\n
\nThe Account Executive will be responsible for driving new opportunities within the Manufacturing, Wholesale and Distribution industries with the goal of obtaining high-margin, long-term business and increasing market share. Selling SaaS CRM, Marketing and AI applications is a plus. Additionally, a preferred candidate will have a proven track record of exceeding quota, experience selling a SaaS solution, selling to the C-level, working mid-market/enterprise and carrying a quota in excess of $1.1M AUD ARR/ACV.
\n
\nThis is a high-profile role within the organization, with direct access to company Executives, and input on product direction/development. The role reports directly to the Manager, Sales ANZ .
\n
\n**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Sydney, NSW location, specifically, working in-office a minimum of (3) days per week**
","id":"7fcab78f-6a3f-494a-85dc-4c521340145a","lists":[{"text":"Impact you will make in the role: ","content":"\nAccount Ownership & Growth\n\nOwn strategic accounts end-to-end.\nBuild and execute value pyramids, value maps, account plan and opportunity plans aligned to customer outcomes\n\n\nConsultative Selling & Value Creation\n\nLead discovery workshops and shape demand beyond RFPs\nPosition ROI-led, platform-based value propositions.\n\n\nDeal Execution\n\nDrive complex deals from SRL → Finance Closed\nNavigate commercial negotiations while protecting margin.\n\n\nInternal and External Orchestration\n\nAlign across BDRs, SCs, CSMs, Product, Marketing and Professional Services\nEnsure a coordinated GTM approach with SoftwareOne, AWS, and Epicor. \n\n\n Partner-Led Growth\n\nOwn relationships with strategic SI and referral partners (both Epicor and Sugar)\nDrive co-innovation and joint deal execution from SRL →Finance Closed\n\n\nEnablement & Adoption\n\nSupport SCs with Value Maps for demo readiness and POCs/ Art of Possible. \nDrive adoption via Sugar University / Sugar Club.\n\n\nMarket & Competitive Positioning\n\nStay ahead of CRM/CX, ERP, and AI trends\nCraft differentiated plays against Salesforce, HubSpot and D365.\n\n\n"},{"text":"What you will bring: ","content":"\nDeep Enterprise Selling Experience\n\n12+ years quota-carrying B2B tech sales (SaaS/enterprise apps)\nStrong exposure to CRM/CX, ERP, HCM ecosystems\n\n\nIndustry & Domain Expertise\n\nFocus on Aged Care, Manufacturing, Wholesale & Distribution\nFamiliarity with ERP (End to End Procure to Pay and Order to Cash cycles) and HCM/Workforce Management (Core HR, Talent, Rostering and Payroll)\n\n\nCRM/CX Thought Leadership\n\nAbility to map end-to-end customer (CRM/CX) journeys\nLead transformation roadmaps and SugarAI - Art of Possible conversations, not just tool, product or services sales\nExpertise across Sales, Service, Contact Centre, Marketing automation, Agentic AI, ISV Solutions. \n\n\nPlatform & Competitive Knowledge\n\nStrong understanding of:
CRM Landscape: Salesforce, Dynamics 365, HubSpot.
ERP landscape: Epicor, SAP, Infor, Sage, Pronto, Microsoft.\n\n\nNew Business & Pipeline Discipline\n\nProven ability to build net-new pipeline\nDrive consistent, linear growth across ANZ corporate segment accounts\n\n\nPartner Ecosystem Leadership \n\nBuild and leverage consulting & SI partnerships\nCo-create joint GTM strategies and solutions\n\n\n"}],"salaryRange":{"max":160000,"min":125100,"currency":"AUD","interval":"per-year-salary"},"salaryDescription":"Range provided above is Base Salary
\nTotal Compensation = Base Salary + Commission (based on ARR sales), depending on experience.
\nPlus Super
","salaryDescriptionPlain":"Range provided above is Base Salary\nTotal Compensation = Base Salary + Commission (based on ARR sales), depending on experience.\nPlus Super\n","text":"Senior Account Executive - (CRM/CX), New Logos (Corporate)","country":"AU","workplaceType":"hybrid","opening":"About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
","openingPlain":"About SugarAI\n\nSugarAI is redefining CRM for the age of AI.\n\nWe’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.\n\nMore than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.\n\nOur global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.\n\nIf you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.\n","descriptionBody":"Where do you fit?
\nThe role of the Account Executive is to grow new business. This is a great role for an experienced Hunter who knows how to work a territory to build a book of business and create long-lasting relationships.
\n
\nThe Account Executive will be responsible for driving new opportunities within the Manufacturing, Wholesale and Distribution industries with the goal of obtaining high-margin, long-term business and increasing market share. Selling SaaS CRM, Marketing and AI applications is a plus. Additionally, a preferred candidate will have a proven track record of exceeding quota, experience selling a SaaS solution, selling to the C-level, working mid-market/enterprise and carrying a quota in excess of $1.1M AUD ARR/ACV.
\n
\nThis is a high-profile role within the organization, with direct access to company Executives, and input on product direction/development. The role reports directly to the Manager, Sales ANZ .
\n
\n**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Sydney, NSW location, specifically, working in-office a minimum of (3) days per week**
","descriptionBodyPlain":"Where do you fit? \nThe role of the Account Executive is to grow new business. This is a great role for an experienced Hunter who knows how to work a territory to build a book of business and create long-lasting relationships. \n \nThe Account Executive will be responsible for driving new opportunities within the Manufacturing, Wholesale and Distribution industries with the goal of obtaining high-margin, long-term business and increasing market share. Selling SaaS CRM, Marketing and AI applications is a plus. Additionally, a preferred candidate will have a proven track record of exceeding quota, experience selling a SaaS solution, selling to the C-level, working mid-market/enterprise and carrying a quota in excess of $1.1M AUD ARR/ACV. \n \nThis is a high-profile role within the organization, with direct access to company Executives, and input on product direction/development. The role reports directly to the Manager, Sales ANZ . \n \n**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Sydney, NSW location, specifically, working in-office a minimum of (3) days per week**\n","hostedUrl":"https://jobs.lever.co/sugarcrm/7fcab78f-6a3f-494a-85dc-4c521340145a","applyUrl":"https://jobs.lever.co/sugarcrm/7fcab78f-6a3f-494a-85dc-4c521340145a/apply"},{"additionalPlain":"We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.\n \nBenefits and Perks:\nBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:\n \n· UK Pension Scheme\n· Private medical and dental insurance\n· Health &Wellness Reimbursement Program\n· Unpaid sabbatical leave\n· Educational Resources - Career & Personal Development Program\n· Various discount programs (i.e. travel, virtual exercises classes, etc.)\n· We are a merit-based company with many opportunities to learn, excel and grow your career!\n \n","additional":"We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
\n
\nBenefits and Perks:
\nBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
\n
\n· UK Pension Scheme
\n· Private medical and dental insurance
\n· Health &Wellness Reimbursement Program
\n· Unpaid sabbatical leave
\n· Educational Resources - Career & Personal Development Program
\n· Various discount programs (i.e. travel, virtual exercises classes, etc.)
\n· We are a merit-based company with many opportunities to learn, excel and grow your career!
\n
","categories":{"commitment":"Full-Time","department":"Sales","location":"London","team":"Sales EMEA","allLocations":["London"]},"createdAt":1776165590145,"descriptionPlain":"About SugarAI UK Limited\n\nSugarAI is redefining CRM for the age of AI.\n\nWe’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.\n\nMore than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.\n\nOur global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.\n\nIf you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.\n\n\nThe Account Executive (AE) will manage an assigned UK territory to drive revenue growth through direct sales to small and medium-sized enterprises (SMEs). This hybrid role combines office-based collaboration with remote working and is ideal for an experienced sales professional who can independently manage a territory while building strong internal and customer relationships. \n \nThe AE will own the full sales cycle, from outbound prospecting through to close and handover, with a focus on securing high-margin, long-term customers and increasing market share. This role reports directly to the Manager of New Business Sales and offers the opportunity to continue developing sales skills within a supportive, learning-driven organisation. \n","description":"\n
About SugarAI UK Limited
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
\n
The Account Executive (AE) will manage an assigned UK territory to drive revenue growth through direct sales to small and medium-sized enterprises (SMEs). This hybrid role combines office-based collaboration with remote working and is ideal for an experienced sales professional who can independently manage a territory while building strong internal and customer relationships.
\n
\n
The AE will own the full sales cycle, from outbound prospecting through to close and handover, with a focus on securing high-margin, long-term customers and increasing market share. This role reports directly to the Manager of New Business Sales and offers the opportunity to continue developing sales skills within a supportive, learning-driven organisation.
\n
\n\n
Consistently meet and exceed individual sales targets, quotas, and activity metrics \nIdentify and target accounts through outbound prospecting to generate self-sourced pipeline \nOwn and progress direct sales opportunities, collaborating with internal teams to win new business \nPartner effectively with a Business Development Representative (BDR) to build and convert pipeline \nDevelop and execute a structured territory plan aligned to business objectives \nMaintain accurate pipeline management, forecasting, and reporting within the CRM \n\n"},{"text":"Skills & Experience:","content":"\n\n
Minimum of 5+ years’ experience in a quota-carrying SaaS or B2B sales role \nProven track record of exceeding sales targets \nDemonstrated success generating and closing self-sourced pipeline \nExperience selling CRM or SaaS solutions (e.g. SugarCRM, Salesforce, Microsoft Dynamics, HubSpot) preferred \nStrong forecasting discipline with the ability to manage to quarterly targets \nExcellent written, verbal, and presentation skills \nFluent English speaker \n\n"}],"text":"Senior Account Executive – UK & Ireland","country":"GB","workplaceType":"hybrid","opening":"\n
About SugarAI UK Limited
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
\n
The Account Executive (AE) will manage an assigned UK territory to drive revenue growth through direct sales to small and medium-sized enterprises (SMEs). This hybrid role combines office-based collaboration with remote working and is ideal for an experienced sales professional who can independently manage a territory while building strong internal and customer relationships.
\n
\n
The AE will own the full sales cycle, from outbound prospecting through to close and handover, with a focus on securing high-margin, long-term customers and increasing market share. This role reports directly to the Manager of New Business Sales and offers the opportunity to continue developing sales skills within a supportive, learning-driven organisation.
\n
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
\n
\nBenefits and Perks:
\nBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
\n
\n· Excellent healthcare package for you and your family
\n· Savings and Investment – 401(k) match
\n· Unlimited Paid Time Off
\n· Paid Parental Leave
\n· Online Legal Services (Rocket Lawyer)
\n· Financial Planning Services (Origin)
\n· Discounted Pet Insurance (Embrace Pet Insurance)
\n· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
\n· Health and Wellness Reimbursement Program
\n· Travel Discounts
\n· Educational Resources - Career & Personal Development Program
\n· Employee Referral Bonus Program
\n· We are a merit-based company - many opportunities to learn, excel and grow your career!
\n
\nIf you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
\n
\nOur company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. \n
\n#LI-Remote
","categories":{"commitment":"Full-Time","department":"Marketing","location":"US - Remote","team":"Marketing","allLocations":["US - Remote"]},"createdAt":1780330135439,"descriptionPlain":"About SugarAI\n\nSugarAI is redefining CRM for the age of AI.\n\nWe’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.\n\nMore than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.\n\nOur global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.\n\nIf you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.\n","description":"\n
About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
\n
\n
The Senior Director of Digital Marketing & Web Strategy will lead the company’s digital marketing and web experience strategy, driving integrated digital programs that support pipeline growth, customer engagement, and conversion optimization across the buyer journey.
\n
\n
\n
This leader will oversee the corporate website, digital campaign activation, performance marketing, SEO strategy, and digital experience optimization to help scale demand generation and customer engagement efforts globally. Working closely with demand generation, product marketing, brand, content, and regional marketing teams, the Senior Director will ensure digital channels and experiences are aligned to business priorities and optimized for measurable impact.
\n
\n
\n
The ideal candidate is a strategic and hands-on digital marketing leader with deep expertise in B2B SaaS marketing, website strategy, paid media, conversion optimization, and digital campaign execution. This role requires a strong operator who can balance strategy and execution, lead cross-functional collaboration, and build scalable digital programs that improve engagement and drive growth.
\n
\n
\n
\n
\n
Digital Marketing & Demand Activation
\n
\n
\n
\n- \n
Lead digital marketing strategy and execution across paid search, paid social, display, retargeting, email, and emerging digital channels.
\n \n\n
\n
\n
\n
\n
\n
\n
Web Strategy & Digital Experience
\n
\n
\n
\n- \n
Own corporate website strategy, including user experience, SEO, content structure, personalization, and conversion optimization.
\n \n\n
\n
\n
\n
\n
\n
\n
Performance Marketing & Optimization
\n
\n
\n
\n
\n
\n
\n
\n
\n
Marketing Technology & Campaign Execution
\n
\n
\n
\n
\n
\n
\n
Team Leadership & Cross-Functional Collaboration
\n
\n
\n
\n
\n
\n- \n
Collaborate cross-functionally with marketing, sales, operations, and product marketing teams to align digital efforts with business priorities.
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
15+ years of experience in digital marketing, web strategy, demand generation, or performance marketing within B2B SaaS or technology organizations.
\n \n\n
\n
\n
\n
\n- \n
Strong understanding of SEO, paid media, web analytics, conversion optimization, and digital customer journeys.
\n \n\n
\n
\n
\n- \n
Experience working with marketing automation, CRM platforms, ABM platforms, or similar technologies.
\n \n\n
\n
\n
\n
\n
\n
About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
\n
\nBenefits and Perks:
\nBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
\n
\n· Excellent healthcare package for you and your family
\n· Savings and Investment – 401(k) match
\n· Unlimited Paid Time Off
\n· Paid Parental Leave
\n· Online Legal Services (Rocket Lawyer)
\n· Financial Planning Services (Origin)
\n· Discounted Pet Insurance (Embrace Pet Insurance)
\n· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
\n· Health and Wellness Reimbursement Program
\n· Travel Discounts
\n· Educational Resources - Career & Personal Development Program
\n· Employee Referral Bonus Program
\n· We are a merit-based company - many opportunities to learn, excel and grow your career!
\n
\nIf you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
\n
\nOur company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. \n
\n#LI-Hybrid
","categories":{"commitment":"Full-Time","department":"Product","location":"Denver, CO","team":"Product Management","allLocations":["Denver, CO"]},"createdAt":1778592258513,"descriptionPlain":"About SugarAI\n\nSugarAI is redefining CRM for the age of AI.\n\nWe’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.\n\nMore than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.\n\nOur global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.\n\nIf you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.\n\n\nWe’re looking for a highly skilled Senior Product Manager to define, build, and enhance key capabilities across our product portfolio. In this role, you will help shape modern selling experiences by improving CRM workflows, applying AI to increase seller productivity, and delivering insights that help managers monitor pipeline health, improve forecast accuracy, and act on risks and opportunities. You will work across desktop and mobile experiences to create intuitive, intelligent products that drive user adoption and business impact. \nYou’ll partner closely with Engineering, UX, Architecture, and Go‑To‑Market teams to deliver high‑impact features that support customer needs and drive product adoption. \n \n**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.**\n \n*We are not able to offer Visa sponsorship at this time*\n","description":"\n
About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
\n
\n
We’re looking for a highly skilled Senior Product Manager to define, build, and enhance key capabilities across our product portfolio. In this role, you will help shape modern selling experiences by improving CRM workflows, applying AI to increase seller productivity, and delivering insights that help managers monitor pipeline health, improve forecast accuracy, and act on risks and opportunities. You will work across desktop and mobile experiences to create intuitive, intelligent products that drive user adoption and business impact.
\n
\n
\n
You’ll partner closely with Engineering, UX, Architecture, and Go‑To‑Market teams to deliver high‑impact features that support customer needs and drive product adoption.
\n
\n
\n**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.**
\n
\n*We are not able to offer Visa sponsorship at this time*
","id":"74d26e3a-fb26-4166-850f-87bebcd338e3","lists":[{"text":"Impact You Will Make in the Role:","content":"\n
\n
\n- \n
Design for Real-World Selling Workflows: Build intuitive CRM experiences that help sellers efficiently manage accounts, opportunities, and activities across desktop and mobile, with a strong understanding of how users actually work day to day.
\n \n- \n
Apply AI to Improve Productivity: Identify opportunities to surface the right signals, recommend next-best actions, and create conversational experiences that help sellers and managers prepare, decide, and act more effectively.
\n \n- \n
Enable Better Team Performance: Deliver manager-facing capabilities that provide visibility into pipeline health, improve forecast accuracy, and highlight the risks and opportunities that need attention.
\n \n- \n
Drive Cross-Functional Product Execution: Partner across Engineering, UX, Architecture, and Go-To-Market teams to translate customer needs, product signals, and business priorities into clear strategy, requirements, and measurable outcomes.
\n \n\n
\n
\n
\n
\n- \n
5+ years of product management experience, building and delivering commercial, customer‑facing software products
\n \n- \n
Proven success shipping enterprise SaaS products, ideally within CRM, CX, or adjacent domains
\n \n\n
\n
\n
\n
\n
\n- \n
Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field; MBA a plus
\n \n\n
\n
Expected salary range, depending on experience.
","salaryDescriptionPlain":"Expected salary range, depending on experience.\n","text":"Senior Product Manager","country":"US","workplaceType":"hybrid","opening":"\n
About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
\n
\n
We’re looking for a highly skilled Senior Product Manager to define, build, and enhance key capabilities across our product portfolio. In this role, you will help shape modern selling experiences by improving CRM workflows, applying AI to increase seller productivity, and delivering insights that help managers monitor pipeline health, improve forecast accuracy, and act on risks and opportunities. You will work across desktop and mobile experiences to create intuitive, intelligent products that drive user adoption and business impact.
\n
\n
\n
You’ll partner closely with Engineering, UX, Architecture, and Go‑To‑Market teams to deliver high‑impact features that support customer needs and drive product adoption.
\n
\n
\n**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.**
\n
\n*We are not able to offer Visa sponsorship at this time*
","descriptionBodyPlain":"We’re looking for a highly skilled Senior Product Manager to define, build, and enhance key capabilities across our product portfolio. In this role, you will help shape modern selling experiences by improving CRM workflows, applying AI to increase seller productivity, and delivering insights that help managers monitor pipeline health, improve forecast accuracy, and act on risks and opportunities. You will work across desktop and mobile experiences to create intuitive, intelligent products that drive user adoption and business impact. \nYou’ll partner closely with Engineering, UX, Architecture, and Go‑To‑Market teams to deliver high‑impact features that support customer needs and drive product adoption. \n \n**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.**\n \n*We are not able to offer Visa sponsorship at this time*\n","hostedUrl":"https://jobs.lever.co/sugarcrm/74d26e3a-fb26-4166-850f-87bebcd338e3","applyUrl":"https://jobs.lever.co/sugarcrm/74d26e3a-fb26-4166-850f-87bebcd338e3/apply"},{"additionalPlain":"We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.\n \nBenefits and Perks:\nBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:\n \n· Excellent healthcare package for you and your family \n· Savings and Investment – 401(k) match\n· Unlimited Paid Time Off\n· Paid Parental Leave\n· Online Legal Services (Rocket Lawyer)\n· Financial Planning Services (Origin)\n· Discounted Pet Insurance (Embrace Pet Insurance)\n· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public\n· Health and Wellness Reimbursement Program \n· Travel Discounts\n· Educational Resources - Career & Personal Development Program\n· Employee Referral Bonus Program\n· We are a merit-based company - many opportunities to learn, excel and grow your career!\n \nIf you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.\n \nOur company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.\n \n#LI-Remote\n","additional":"We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
\n
\nBenefits and Perks:
\nBeyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
\n
\n· Excellent healthcare package for you and your family
\n· Savings and Investment – 401(k) match
\n· Unlimited Paid Time Off
\n· Paid Parental Leave
\n· Online Legal Services (Rocket Lawyer)
\n· Financial Planning Services (Origin)
\n· Discounted Pet Insurance (Embrace Pet Insurance)
\n· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
\n· Health and Wellness Reimbursement Program
\n· Travel Discounts
\n· Educational Resources - Career & Personal Development Program
\n· Employee Referral Bonus Program
\n· We are a merit-based company - many opportunities to learn, excel and grow your career!
\n
\nIf you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
\n
\nOur company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. \n
\n#LI-Remote
","categories":{"commitment":"Full-Time","department":"Marketing","location":"US - Remote","team":"Marketing","allLocations":["US - Remote"]},"createdAt":1777576201958,"descriptionPlain":"About SugarAI\n\nSugarAI is redefining CRM for the age of AI.\n\nWe’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.\n\nMore than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.\n\nOur global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.\n\nIf you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.\n\n\nAbout the Role\n \nThis role owns the strategic design and evolution of enablement across the go-to-market ecosystem—Sales, Customer Success, and Partners—aligned tightly to marketing strategy and business growth priorities.\nWhile the primary focus is strategic, this role will initially deliver select high-impact enablement programs and content to accelerate business outcomes and establish foundational assets. This individual will operate as a cross-functional leader, influencing senior stakeholders and ensuring enablement drives measurable revenue impact.\n","description":"\n
About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
About the Role
\n
\n\n
This role owns the strategic design and evolution of enablement across the go-to-market ecosystem—Sales, Customer Success, and Partners—aligned tightly to marketing strategy and business growth priorities.
\n
While the primary focus is strategic, this role will initially deliver select high-impact enablement programs and content to accelerate business outcomes and establish foundational assets. This individual will operate as a cross-functional leader, influencing senior stakeholders and ensuring enablement drives measurable revenue impact.
\n
\n
\n- Strategic Enablement Planning: Translate marketing strategy, product roadmap, and GTM priorities into a forward-looking, KPI-aligned enablement roadmap; proactively identify capability gaps across Sales, Customer Success, and Partners.
\n- Marketing Alignment & Message Operationalization: Serve as the bridge between Marketing and Revenue teams; operationalize positioning and campaigns into clear sales plays, ensuring consistent execution across the buyer journey.
\n- Global & Segment Enablement: Build scalable global frameworks with room for regional nuance; align enablement to key segments, industries, and customer profiles with intentional localization.
\n- Partner Enablement Strategy: Define how partners are enabled to sell and deliver; establish onboarding, certification, and ongoing readiness aligned to channel growth goals.
\n- Proactive Capability Building: Anticipate future skill and knowledge needs (6–18 months) based on market, product, and competitive shifts; develop structured learning paths.
\n- Enablement Architecture & Governance: Establish standards, systems, and a clear definition of success across GTM functions; ensure efforts are coordinated, prioritized, and scalable.
\n- Execution & Delivery: Design and deliver high-impact programs and core assets (playbooks, messaging, onboarding), balancing strategic ownership with hands-on execution.
\n- Measurement & Impact: Define and track success via revenue, pipeline, sales efficiency, and adoption metrics; partner with RevOps to drive data-informed optimization and outcome-based enablement.
\n\n
\n
\n- 5-10 years of experience in Sales Enablement, Revenue Enablement, Product Marketing, or related GTM roles within B2B SaaS or technology environments
\n- Proven experience building and executing enablement strategies across Sales, Customer Success, and/or Partner ecosystems
\n- Strong background partnering with Marketing to operationalize messaging and go-to-market initiatives
\n- Experience supporting global teams and multi-segment or multi-product organizations
\n- Demonstrated ability to influence senior stakeholders and drive cross-functional alignment
\n\n
\n
\n- Experience in CRM, ERP, or adjacent enterprise SaaS categories
\n- Background in Partner/Channel enablement within a partner-led or hybrid GTM model
\n- Experience in high-growth or transformation-stage organizations
\n\n
Expected salary range, depending on experience.
","salaryDescriptionPlain":"Expected salary range, depending on experience.\n","text":"Senior Sales Enablement Manager","country":"US","workplaceType":"remote","opening":"\n
About SugarAI
\n
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
\n
About the Role
\n
\n\n
This role owns the strategic design and evolution of enablement across the go-to-market ecosystem—Sales, Customer Success, and Partners—aligned tightly to marketing strategy and business growth priorities.
\n
While the primary focus is strategic, this role will initially deliver select high-impact enablement programs and content to accelerate business outcomes and establish foundational assets. This individual will operate as a cross-functional leader, influencing senior stakeholders and ensuring enablement drives measurable revenue impact.
\n