[{"additionalPlain":"Our Hiring Process!\n \nWe know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Here’s a peek into our hiring process for this position, so you know exactly what to expect:\n \n
👋 Stage 1: 30-minutes Recruiter Interview\nWe'll dive into your professional background and experience, share more about SpryPoint and the role, and answer any burning questions you might have.\n \n
🧑💻 Stage 2: Take Home Assignment\nYou'll have 2-3 days to complete the assignment, which focuses mainly on Python and Pandas. We’re not expecting perfection, what matters most is how you approach problem-solving!\n \n
👥 Stage 3: 1-hour Final Technical Interview\nThis is a great chance to dive into your career goals, technical experience, and how we can support your growth. You’ll walk the team through your assignment, we’re just as interested in your final solution as we are in your thought process. It’s also an opportunity to showcase your skills and see if there’s a strong team fit!\n \n🚀 Stage 4: References/Offer\nWe'll check your references to confirm all the great things we've learned about you. If all goes well, we’ll be thrilled to extend an offer and welcome you to the team!\n\n\n💫 Expect More From Your Career at SpryPoint\n \n🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta\n💰 Competitive Total Rewards - Comprehensive compensation package that grows with you\n💻 Complete Setup - MacBook + $800 to create your ideal home workspace\n🏥 Total Wellness - Health, dental, vision, and life insurance from day one\n 🏝️ Recharge Time - Generous PTO and unlimited sick days\n 📈 Future Security - RRSP (Canada) and 401k (US) matching programs\n 🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program\n🧳 Team Connection - Annual company events and team offsites that bring us together\n \n \nAI Disclaimer: 🔗 [LINK]\nWe use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step. \n \nAccommodations \nNeed accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.\n \nEqual Opportunity & Inclusion \nSpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.\n \nProfessional Identity Verification \nTo help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.\n","additional":"Our Hiring Process!
\n
\nWe know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Here’s a peek into our hiring process for this position, so you know exactly what to expect:
\n
\n
👋 Stage 1: 30-minutes Recruiter Interview
\nWe'll dive into your professional background and experience, share more about SpryPoint and the role, and answer any burning questions you might have.
\n
\n
🧑💻 Stage 2: Take Home Assignment
\nYou'll have 2-3 days to complete the assignment, which focuses mainly on Python and Pandas. We’re not expecting perfection, what matters most is how you approach problem-solving!
\n
\n
👥 Stage 3: 1-hour Final Technical Interview
\nThis is a great chance to dive into your career goals, technical experience, and how we can support your growth. You’ll walk the team through your assignment, we’re just as interested in your final solution as we are in your thought process. It’s also an opportunity to showcase your skills and see if there’s a strong team fit!
\n
\n🚀 Stage 4: References/Offer
\nWe'll check your references to confirm all the great things we've learned about you. If all goes well, we’ll be thrilled to extend an offer and welcome you to the team!
💫 Expect More From Your Career at SpryPoint
\n
\n🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta
\n💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
\n💻 Complete Setup - MacBook + $800 to create your ideal home workspace
\n🏥 Total Wellness - Health, dental, vision, and life insurance from day one
\n 🏝️ Recharge Time - Generous PTO and unlimited sick days
\n 📈 Future Security - RRSP (Canada) and 401k (US) matching programs
\n 🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
\n🧳 Team Connection - Annual company events and team offsites that bring us together
\n
\n\nWe use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step. \n
\n
Accommodations
\n
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
\n
\n
\nEqual Opportunity & Inclusion
\nSpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
\n\n
\n
Professional Identity Verification
\n
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
\n
The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
\n
\n
\n
Position Overview
\n
\nAs a Data Conversion Engineer at SpryPoint you will play a key role in supporting the transformation and migration of utility billing data from legacy systems into our modern utility and billing platform.
\n
\nYou will work in the Technical Services department alongside the rest of the Data Conversion team to extract, transform, and load (ETL) customer data, ensuring accuracy, efficiency, reliability, and quality. You will have opportunities to collaborate with pair programming, learn best practices in data migration, and contribute to process improvements.
\n
\nThis role is a great opportunity for someone early in their data engineering career who wants to build strong foundations in data transformation, conversion auditing, and process optimization within a collaborative and iterative environment.
\n
","id":"ea33fe62-4334-4eac-9b05-9eac7f6312cc","lists":[{"text":"Responsibilities","content":"\nLead and manage ETL migration processes across multiple concurrent projects, ensuring robust data pipeline development and timely project delivery.\nDevelop and maintain efficient extraction, transformation, and loading scripts, utilizing Python, SQL, and related data engineering tools to ensure high-quality data migrations.\nImplement feedback-driven improvements from clients and internal teams, enhancing data conversion quality, performance, and reliability.\nActively contribute to data quality assurance processes and review datasets for accuracy, completeness, and consistency.\nConduct in-depth analysis and profiling of diverse source database schemas (including relational and non-relational legacy systems) to accurately map and facilitate successful data extraction and migration.\nCollaborate closely with the broader Client Experience team to seamlessly integrate client data into SpryPoint products, enabling smooth and timely go-live processes.\nWork with the Data Conversion team to establish and promote best practices, create documentation, and drive continuous improvement in data migration processes, automation, and observability.\nActively participate in daily standups and weekly review sessions, clearly communicating progress, raising blockers, and incorporating feedback to continuously improve data engineering tasks and processes.\n"},{"text":"Qualifications and Competencies","content":"\nDevelopment experience with Python and the pandas module.\nDevelopment experience with SQL and relational databases.\nExperience in data migration, ETL processes, process scripting, and automation.\nUnderstanding of system design and analysis.\nA creative approach to problem-solving and learning, and an enjoyment of solving puzzles.\n"}],"text":"Data Conversion Engineer","country":"CA","workplaceType":"remote","opening":"The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
\n
\n
\n
","openingPlain":"The Company \n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 \n \nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.\n \nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.\n \nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.\n \nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.\n \nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.\n \nJoin our award-winning team in transforming an essential industry that powers communities across the Americas. \n \n \n \n","descriptionBody":"Position Overview
\n
\nAs a Data Conversion Engineer at SpryPoint you will play a key role in supporting the transformation and migration of utility billing data from legacy systems into our modern utility and billing platform.
\n
\nYou will work in the Technical Services department alongside the rest of the Data Conversion team to extract, transform, and load (ETL) customer data, ensuring accuracy, efficiency, reliability, and quality. You will have opportunities to collaborate with pair programming, learn best practices in data migration, and contribute to process improvements.
\n
\nThis role is a great opportunity for someone early in their data engineering career who wants to build strong foundations in data transformation, conversion auditing, and process optimization within a collaborative and iterative environment.
\n
","descriptionBodyPlain":"Position Overview\n \nAs a Data Conversion Engineer at SpryPoint you will play a key role in supporting the transformation and migration of utility billing data from legacy systems into our modern utility and billing platform.\n \nYou will work in the Technical Services department alongside the rest of the Data Conversion team to extract, transform, and load (ETL) customer data, ensuring accuracy, efficiency, reliability, and quality. You will have opportunities to collaborate with pair programming, learn best practices in data migration, and contribute to process improvements.\n \nThis role is a great opportunity for someone early in their data engineering career who wants to build strong foundations in data transformation, conversion auditing, and process optimization within a collaborative and iterative environment.\n \n","hostedUrl":"https://jobs.lever.co/sprypointservices/ea33fe62-4334-4eac-9b05-9eac7f6312cc","applyUrl":"https://jobs.lever.co/sprypointservices/ea33fe62-4334-4eac-9b05-9eac7f6312cc/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"Sales","location":"USA","team":"Marketing","allLocations":["USA","Canada"]},"createdAt":1780674319717,"descriptionPlain":"","description":"\n
Position Overview
\n
\n
\n
If you believe that demand generation is the engine of revenue growth, that urgency is a competitive advantage, and that a marketer’s job is not finished until pipeline is created, you may be a perfect fit for SpryPoint’s Head of Marketing.
This is a full-stack marketing leadership role. The Head of Marketing serves as a strategic partner to the CRO and executive leadership team, owning the programs, systems, and content that create inbound pipeline, drive market awareness, and sharpen SpryPoint’s position as the category-defining native SaaS platform in the utility CIS market. This is a builder role - you will inherit a lean marketing function with a strong contractor base and be accountable for transforming it into a measurable demand creation engine.
SpryPoint’s buyers are utility directors, CFOs, and executive teams operating in slow, multi-stakeholder procurement environments, frequently guided by selection consultants, with buying cycles that span 18 to 24 months. The North American utility market is in the middle of a generational technology replacement Supercycle, with the majority of existing Customer Information Systems 20 to 40 years old. The Head of Marketing must understand how to create early awareness before an RFP is issued, disrupt the status quo of incumbent upgrade decisions, and sustain engagement across a long and complex buying journey.
This role requires a revenue marketing-led profile with strong product marketing instincts. The ideal candidate excels in demand generation, pipeline creation, and field/partner alignment- and brings a working command of product positioning, competitive messaging, and buyer narrative. A dedicated PMM/Brand hire will be added in a future phase to extend and deepen the positioning function.
\n
\n
\n
1. Revenue Marketing - Combining inbound and outbound pipeline generation, including digital, field, and partner marketing in coordination with sales.
\n\n
\nBuild and own SpryPoint’s digital marketing programs from the ground up; SEO / GEO, paid, email nurture, content-led acquisition, and ABM campaigns targeting an already-defined ICP
\n\n
\nRuns the business by the numbers, using core SaaS KPIs, dashboards, and forecasting to drive accountability and results
\n\n
\nAligns with Sales through reverse pipeline math to ensure targets, activity, and forecasts are accurate and achievable
\n\n
\nDevelop an Account Based strategy that targets companies within SpryPoint’s ICP to create early buyer awareness before RFPs are issued, interrupting the default to incumbent CIS upgrade paths
\n\n
\nDesign and execute AI-assisted outbound campaign sequences in partnership with Sales leadership, aligning agentic SDR informed outreach to marketing-generated intent signals
\n\n
\nOwn field marketing strategy: regional roundtables, executive engagement events, and prospect-facing activations that convert to measurable pipeline
\n\n
\nDevelop and manage partner co-marketing programs with key channel partners (Core & Main, Workday, among others), driving partner-influenced pipeline and co-branded awareness campaigns
\n\n
\nOwn strategy and executive oversight for SpryPoint’s full annual event calendar: trade shows, executive engagements, speaking engagements, hosted events, and industry conferences
\n\n
\nLead strategic planning for SpryPoint’s annual client conference (300+ planned attendees, Oct ’26, $1M investment) including programming, sponsorship, logistics, and attendee experience
\n\n
\nEstablish pre-, during-, and post-event marketing programs to convert event attendance into measurable pipeline
\n\n\n
2. Product Marketing & Positioning - Owning SpryPoint’s category narrative, competitive differentiation, and buyer-facing messaging across all channels and personas.
\n\n
\nOwn SpryPoint’s market positioning as the only native SaaS solution in the utility CIS market, sharpening the differentiation narrative, category framing, and competitive response framework
\n\n
\nDevelop and maintain a comprehensive messaging architecture aligned to ICP tiers, buyer personas (utility directors, CFOs, customer service leaders, executive suite), and buying cycle stage
\n\n
\nLead competitive intelligence: track CIS market alternatives, upgrade-path competitors, and adjacent SaaS entrants, equipping Sales with battlecards, objection responses, and win/loss insights
\n\n
\nBuild and maintain buyer enablement assets that address the full journey: awareness-stage thought leadership, mid-funnel persona-specific content, and late-stage proof assets (ROI calculators, case studies, client stories)
\n\n
\nPartner with Product and executive leadership on new product and capability launches, translating technical capabilities into buyer-relevant value propositions
\n\n
\nDefine SpryPoint’s narrative for the utility Supercycle, positioning the company as the category choice for utilities replacing 20–40-year-old CIS platforms
\n\n
\nAlign all marketing content, campaigns, and event programming to a consistent brand voice and message framework
\n\n
\nOversee brand standards in partnership with design contractors, ensuring visual identity, tone, and positioning are cohesive across digital, print, and event assets
\n\n
\nDevelop an analyst and industry influencer engagement strategy, including selection consultant briefings and advisory relationships that build pre-RFP awareness
\n\n
\nLeverage AI to create a system that takes signals from the market, competitors, and social media to create content, battlecards, and updated messaging for SpryPoint
\n\n\n
3. Content Strategy & Brand - Directing content output and brand consistency in service of pipeline creation and positioning goals.
\n\n
\nUtilize AI and a network of agencies and contractors spanning content, design, and web, managing output to support a GTM-aligned content calendar
\n\n
\nBuild a content engine that serves every stage of the buyer journey: thought leadership and market education, mid-funnel persona-specific assets, and late-stage proof content
\n\n
\nEnsure all marketing content aligns to SpryPoint’s GTM strategy, ICP tier priorities, and campaign calendar
\n\n
\nOwn SpryPoint’s web presence as a demand generation asset; SEO strategy, conversion optimization, and content currency
\n\n\n
4. GTM Engineering & Team Leadership
\n\n
\nPartner with the VP of Revenue Operations on lead scoring, ABM targeting, and outbound prospecting campaign operationalization
\n\n
\nIn collaboration with RevOps, build the reporting cadence, dashboards, and KPIs delivering marketing performance visibility with board-level consumption in mind—including pipeline contribution, inbound lead volume, cost per lead, and event ROI
\n\n
\nModernize the tech stack to bring in cutting edge, AI-powered tools that enable the marketing team to work faster and more efficiently
\n\n
\nAssess the existing marketing contractor stack within 60 days and present a structured org recommendation to the CRO
\n\n
\nAdvise on the timing and profile for a dedicated PMM/Brand hire as a next-phase addition to the marketing team
\n\n
\nAdvise on the timing for hire and development of a Demand Generation Manager
\n\n
\nManage the full marketing budget with transparency to spend-to-pipeline ratios
\n\n
\nWork closely with Sales, RevOps, Product, and external partners to ensure marketing strategy is integrated and supporting overall GTM objectives
\n\n\n
\n
Core Requirements - The ideal candidate is primarily a revenue marketer, with strong experience in demand generation, pipeline creation, and field/partner alignment, plus complementary strengths in product marketing, brand positioning, competitive messaging, and buyer narrative.
\n\n
Bachelor’s degree in Marketing, Business Administration, or a related field; MBA or advanced degree a plus\n
8+ years of B2B SaaS marketing experience, with at least 3 years in a director or senior director-level role with pipeline accountability\n
Demonstrated track record as a revenue marketing leader: you have built inbound pipeline programs from scratch and can point to the programs you built and the pipeline they generated\n
Strong working command of product marketing fundamentals: messaging architecture, competitive positioning, buyer persona development, and sales enablement\n
Pipeline-accountable mindset: comfortable owning MQL and SQL targets, presenting marketing attribution data, and being measured against revenue contribution\n
Proven experience operating in a lean team environment as the senior marketing leader, directing contractors and building FTE teams incrementally\n
Strong people management track record, including the ability to assess performance rapidly and act decisively when standards are not being met\n
Expert fluency in HubSpot, Salesforce, and marketing analytics tools; ZoomInfo or equivalent intent data platforms a plus\n\n
\n
Preferred
\n\n
Experience marketing to government, utility, quasi-government, or infrastructure buyers with long, multi-stakeholder procurement cycles\n
Experience owning large-format annual client conferences and high-investment industry event programs\n
Background in high-growth, PE-backed, scale-up SaaS environments\n
Familiarity with channel partner marketing models and partner-influenced pipeline reporting\n
Experience building or scaling a product marketing function, or working closely alongside a PMM team\n\n
\n
Position Overview
\n
\n
\n
If you believe that demand generation is the engine of revenue growth, that urgency is a competitive advantage, and that a marketer’s job is not finished until pipeline is created, you may be a perfect fit for SpryPoint’s Head of Marketing.
This is a full-stack marketing leadership role. The Head of Marketing serves as a strategic partner to the CRO and executive leadership team, owning the programs, systems, and content that create inbound pipeline, drive market awareness, and sharpen SpryPoint’s position as the category-defining native SaaS platform in the utility CIS market. This is a builder role - you will inherit a lean marketing function with a strong contractor base and be accountable for transforming it into a measurable demand creation engine.
SpryPoint’s buyers are utility directors, CFOs, and executive teams operating in slow, multi-stakeholder procurement environments, frequently guided by selection consultants, with buying cycles that span 18 to 24 months. The North American utility market is in the middle of a generational technology replacement Supercycle, with the majority of existing Customer Information Systems 20 to 40 years old. The Head of Marketing must understand how to create early awareness before an RFP is issued, disrupt the status quo of incumbent upgrade decisions, and sustain engagement across a long and complex buying journey.
This role requires a revenue marketing-led profile with strong product marketing instincts. The ideal candidate excels in demand generation, pipeline creation, and field/partner alignment- and brings a working command of product positioning, competitive messaging, and buyer narrative. A dedicated PMM/Brand hire will be added in a future phase to extend and deepen the positioning function.
\n
\n
💫 Expect More From Your Career at SpryPoint
\n
\n🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta
\n💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
\n💻 Complete Setup - MacBook + $800 to create your ideal home workspace
\n🏥 Total Wellness - Health, dental, vision, and life insurance from day one
\n 🏝️ Recharge Time - Generous PTO and unlimited sick days
\n 📈 Future Security - RRSP (Canada) and 401k (US) matching programs
\n 🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
\n🧳 Team Connection - Annual company events and team offsites that bring us together
\n
\n\nWe use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step. \n
\n
Accommodations
\n
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
\n
\n
\nEqual Opportunity & Inclusion
\nSpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
\n\n
\n
Professional Identity Verification
\n
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
\n
The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
\n
\n
\n
\n
We're on the hunt for a detail-obsessed Payroll Specialist who loves getting it right the first time.
\n
This is a 4-month contract role with the potential to extend, starting in early July, reporting to the Director of Finance, where you'll serve as the critical link keeping our payroll operations running smoothly across both the United States and Canada.
\n
With employees spread across Canada and the US, you'll need to know your way around multi-jurisdictional payroll like the back of your hand - this is a non-negotiable. If cross-border compliance is your thing, we want to hear from you! 🎉
\n
\n\n
Own multi-jurisdictional payroll across the US and Canada at a fast-growing SaaS company - no two days look the same\nHigh visibility with Finance and executive leadership - your work will be noticed\nGet your hands on an evolving Finance tech stack including BambooHR and PayEvo\nJoin a collaborative, people-first culture where the work you do actually matters\n\n"},{"text":"🎯 What You'll Be Doing:","content":"\n
Payroll:
\n\n
Own timely and accurate payroll processing across the US and Canada - every cycle, every time\n
Stay ahead of federal, state, provincial, and local payroll regulations across both countries and keep leadership informed on anything that matters\n
Process and distribute employee payments, manage payroll prep, and squash discrepancies before they become problems\n
Prepare payroll reports covering earnings, taxes, deductions, leave, disability, and nontaxable wages\n
Research and resolve employment tax inquiries and discrepancies; establish tax profiles with state, provincial, and local jurisdictions as needed\n
Handle sensitive payroll information with the utmost confidentiality and professionalism\n
Spot opportunities to streamline, automate, and improve - we love a good process win\n
Collaborate on special projects and whip up ad hoc reports for internal stakeholders and leadership\n
Keep us compliant on all payroll-related legal requirements including tax filings and regulatory reporting\n\n
Benefits Administration:
\n\n
Get new hires set up and enrolled in their benefit plans across the US and Canada - including 401(k) and RRSP retirement programs - so they hit the ground running\n
Keep employee benefit accounts up to date, managing changes and life events as they come up\n
Be the go-to resource for benefits questions, helping employees understand their plans and resolving issues quickly\n
Note: no open enrollment responsibilities with this role\n\n
\n\n
You're based in the Atlanta, Georgia area - this is a fully remote role but we're looking for local candidates only\nBachelor's degree in a business-related field; CPP designation is a bonus\n2-5 years of payroll experience with hands-on processing in both the US and Canada - this one's a must\nSolid familiarity with benefits administration including retirement plans on both sides of the border\nDeep knowledge of payroll systems and multi-jurisdictional compliance - you know the rules and you follow them\nExperience with payroll and HRIS systems; BambooHR and PayEvo experience is a nice bonus\nObsessive attention to detail and a natural ability to handle sensitive data with care\nStrong communicator who can collaborate comfortably at all levels of the organization\nCool under pressure - you can juggle competing priorities, meet tight deadlines, and adapt when things shift\n\n"}],"text":"Payroll Specialist (Contract)","country":"US","workplaceType":"remote","opening":"The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
\n
\n
\n
","openingPlain":"The Company \n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 \n \nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.\n \nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.\n \nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.\n \nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.\n \nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.\n \nJoin our award-winning team in transforming an essential industry that powers communities across the Americas. \n \n \n \n","descriptionBody":"\n
We're on the hunt for a detail-obsessed Payroll Specialist who loves getting it right the first time.
\n
This is a 4-month contract role with the potential to extend, starting in early July, reporting to the Director of Finance, where you'll serve as the critical link keeping our payroll operations running smoothly across both the United States and Canada.
\n
With employees spread across Canada and the US, you'll need to know your way around multi-jurisdictional payroll like the back of your hand - this is a non-negotiable. If cross-border compliance is your thing, we want to hear from you! 🎉
\n
💫 Expect More From Your Career at SpryPoint
\n
\n🚀 Work your way - Hybrid environment with an office in downtown Atlanta and flexible working hours
\n💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
\n💻 Complete Setup - MacBook + $800 to create your ideal home workspace
\n🏥 Total Wellness - Health, dental, vision, and life insurance from day one
\n 🏝️ Recharge Time - Generous PTO and unlimited sick days
\n 📈 Future Security - RRSP (Canada) and 401k (US) matching programs
\n 🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
\n🧳 Team Connection - Annual company events and team offsites that bring us together
\n
\n\n
\n
We use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step. \n
\n
Accommodations
\n
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
\n
\n
\n
Equal Opportunity & Inclusion
\n
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
\n
\n
\n
Professional Identity Verification
\n
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
\n
\n
The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
🌱 The Role
\n
\nSpryPoint is growing, and with that growth comes an exciting opportunity to shape what a great HR partnership looks like at a company that genuinely cares about its people.
\n
We are looking for a driven and knowledgeable People Business Partner to support and advise managers and employees across assigned business units. This is a role where you will do meaningful work from day one — balancing hands-on HR delivery with increasingly strategic partnership, and serving as a credible, trusted advisor to mid-level and senior leaders across the organization.
\n
What makes this opportunity particularly special is the moment we are in. As SpryPoint establishes its presence in Atlanta, this role will be our first HR seat on the ground. One day a week, you will be in our new Atlanta office — and that in-person presence matters. You will be the human face of HR for the people who work there: visible, accessible, and genuinely connected to the energy of the team. Building those relationships in person and being the person people actually know and trust is a meaningful part of what will make you successful here.
\n
If you are someone who thrives on variety, values connection, and wants to grow into a more senior strategic HR role at a company that is scaling fast, we would love to hear from you!
","id":"6981390e-53dc-434b-8100-5bf09162e3a6","lists":[{"text":"🎯 What You'll Be Doing:","content":"\n
Business Partnership
\n\n
Build and maintain trusted relationships with managers and directors across assigned client groups, serving as their primary HR point of contact and a credible advisor on all people-related matters.\n
Develop a deep understanding of business unit goals, challenges, and operating context to proactively align HR strategy with operational needs.\n
Leverage HR analytics, dashboards, and AI‑enabled tools to identify trends, risks, and opportunities across workforce, engagement, performance, and retention.\n\n
\n
Performance Management
\n\n
Own and lead performance management processes within client groups, advising managers on best practices for feedback, documentation, development planning, and accountability.\n
Partner with leaders to set meaningful performance goals and provide expert guidance on performance improvement strategies.\n
Coach and advise managers through difficult conversations, performance improvement plans, and disciplinary processes — escalating high-risk situations with well-developed recommendations.\n\n
Employee Relations
\n\n
Own and resolve a broad range of employee relations matters across both Canada and the U.S., applying sound judgment and deep expertise in employment law across both jurisdictions.\n
Lead workplace investigations independently, ensuring outcomes are handled with empathy, confidentiality, rigour, and timeliness.\n
Manage leaves of absence (e.g., parental, disability) end-to-end, ensuring a smooth employee experience and full compliance with relevant legislation across Canada and the U.S.\n
Collaborating with managers and employees to identify internal growth opportunities by developing career pathing frameworks, facilitating career conversations, and supporting transitions such as lateral moves, promotions, or team changes.\n\n
HR Programs & Initiatives
\n\n
Manage the execution and continuous improvement of HR programs within client groups, including engagement surveys, performance cycles, and learning and development initiatives.\n
Contribute to the design and evolution of HR processes and policies in collaboration with the People Operations team, bringing a client-group lens to enterprise solutions.\n
Partner with business leaders on change management efforts during organizational transitions, restructures, and strategic shifts — advising leaders on approach, communication, and people impact.\n\n
\n
\n\n
5+ years of progressive HR experience, with progressive HR experience and/or HRBP background.\nPost-secondary degree in Human Resources, Business Administration, or a related field (or equivalent experience).\nDeep expertise in employment law and HR best practices, with strong working knowledge of Canadian and US employment legislation\nProven track record of independently owning and resolving complex employee relations matters, including investigations, disciplinary processes, and conflict resolution.\nDemonstrated ability to coach, challenge, and influence people leaders — moving them from transactional management to strategic people leadership.\nExceptional communication and relationship-building skills, with the ability to earn trust, create psychological safety, and navigate sensitive situations with discretion.\nA bias for action, accountability, and impact — you bring recommendations, not just questions, and you follow through.\nStrong analytical thinking with the ability to identify patterns, interpret nuance, and translate data into proactive, people-centred solutions.\nProven ability to manage competing priorities and lead through ambiguity in a fast-paced, evolving environment.\nProficiency with HRIS and people management systems (e.g., BambooHR, Workday, Lattice) and Microsoft Office / Google Workspace.\n\n"},{"text":"🌟 What Sets You Apart:","content":"\n\n
SHRM-CP, PHR, CHRL or equivalent HR certification.\nExperience supporting multiple business functions or client groups simultaneously.\nExposure to organizational design or change management projects.\nExperience supporting client-facing or professional services teams - such as Implementation, Solutions Engineering, Support, or Training and Enablement - particularly in a SaaS environment.\n\n"},{"text":"🚀 Interview Process: ","content":"\n\n
\n
We know your time is valuable. We've designed this process to be transparent, efficient, and enjoyable from start to finish. ✨
\n
📞 Step 1: Recruiter Screening Conversation A relaxed conversation to learn about your HR background, your goals, and what's drawing you to SpryPoint. We'll walk you through the role and make sure this feels like a mutual fit.
\n
👩💼 Step 2: 60-Minute Interview with Victoria, our Senior Manager, HRBP. A deep dive into your HR experience, how you partner with business leaders, and how you navigate complex employee relations and performance situations. Expect a candid, conversational discussion.
\n
📝 Step 3: Assignment Presentation with our People Leadership Team. A practical scenario designed to give you a chance to show how you think through real HR challenges. We keep it grounded in reality — no trick questions, no textbook answers. You'll walk us through your thinking together.
\n
🎤 Step 4: Final Interview with our CFO & Director of Client Solutions. You'll meet with each of them separately for a 30-minute conversation, back-to-back in one sitting — 60 minutes total. Our CFO will speak with you from a people leadership lens, while our Director of Client Solutions will give you a taste of what it's like to be on the receiving end of an HR partnership — bringing real questions and scenarios a business leader might bring to your door on any given day.
\n
🤝 Step 5: Meet the Team. Before we wrap up the process, we want you to have the chance to meet some of the people you would be working alongside every day. This is intentionally low-key — think of it as a casual meet and greet rather than an interview. We want you to walk away feeling confident, not just about the role, but about the team and the environment you would be stepping into. This step is as much for you as it is for us.
\n
🚀 Step 6: References & Offer We'll reach out to a couple of your references to confirm all the great things we've learned about you. If all goes well, we would love to welcome you to the team.
\n
Throughout the process, we're looking at your ability to build trust, navigate complexity, influence without authority, and show up as a genuine partner to the business. We encourage you to bring your authentic self to every step. ✨
\n
\n
The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
","openingPlain":"The Company \n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 \n \nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.\n \nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.\n \nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.\n \nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.\n \nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.\n \nJoin our award-winning team in transforming an essential industry that powers communities across the Americas. \n","descriptionBody":"🌱 The Role
\n
\nSpryPoint is growing, and with that growth comes an exciting opportunity to shape what a great HR partnership looks like at a company that genuinely cares about its people.
\n
We are looking for a driven and knowledgeable People Business Partner to support and advise managers and employees across assigned business units. This is a role where you will do meaningful work from day one — balancing hands-on HR delivery with increasingly strategic partnership, and serving as a credible, trusted advisor to mid-level and senior leaders across the organization.
\n
What makes this opportunity particularly special is the moment we are in. As SpryPoint establishes its presence in Atlanta, this role will be our first HR seat on the ground. One day a week, you will be in our new Atlanta office — and that in-person presence matters. You will be the human face of HR for the people who work there: visible, accessible, and genuinely connected to the energy of the team. Building those relationships in person and being the person people actually know and trust is a meaningful part of what will make you successful here.
\n
If you are someone who thrives on variety, values connection, and wants to grow into a more senior strategic HR role at a company that is scaling fast, we would love to hear from you!
","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/sprypointservices/6981390e-53dc-434b-8100-5bf09162e3a6","applyUrl":"https://jobs.lever.co/sprypointservices/6981390e-53dc-434b-8100-5bf09162e3a6/apply"},{"additionalPlain":"💫 Expect More From Your Career at SpryPoint\n \n🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta\n💰 Competitive Total Rewards - Comprehensive compensation package that grows with you\n💻 Complete Setup - MacBook + $800 to create your ideal home workspace\n🏥 Total Wellness - Health, dental, vision, and life insurance from day one\n 🏝️ Recharge Time - Generous PTO and unlimited sick days\n 📈 Future Security - RRSP (Canada) and 401k (US) matching programs\n 🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program\n🧳 Team Connection - Annual company events and team offsites that bring us together\n \n \nAI Disclaimer: 🔗 [LINK]\nWe use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step. \n \nAccommodations \nNeed accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.\n \nEqual Opportunity & Inclusion \nSpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.\n \nProfessional Identity Verification \nTo help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.\n","additional":"💫 Expect More From Your Career at SpryPoint
\n
\n🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta
\n💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
\n💻 Complete Setup - MacBook + $800 to create your ideal home workspace
\n🏥 Total Wellness - Health, dental, vision, and life insurance from day one
\n 🏝️ Recharge Time - Generous PTO and unlimited sick days
\n 📈 Future Security - RRSP (Canada) and 401k (US) matching programs
\n 🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
\n🧳 Team Connection - Annual company events and team offsites that bring us together
\n
\n\nWe use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step. \n
\n
Accommodations
\n
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
\n
\n
\nEqual Opportunity & Inclusion
\nSpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
\n\n
\n
Professional Identity Verification
\n
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
\n
The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
\n
\n
\n
Position Overview
\n\n
The Product Owner - Project Alignment sits at the centre of Product Owner & Project Management communication, supporting effective project execution. This role operates with a deliberate 50/50 split:
\n
\n- half the time, you are embedded alongside Project Managers bringing product development updates and issues to their attention,
\n- the other half, you are the expert on everything that's going on with our projects, ensuring Product Owners know ongoing priorities.
\n
\n
You also collaborate with other SpryPoint teams (eg. Solutions Architects, Sales, Proposals) and Clients to facilitate resolutions.
\n
You'll have real authority to:
\n
\n- Bring development process knowledge into Project Manager conversations: help Project Managers understand the 'why' behind what they're building, not just the 'what'
\n- Highlight risks: whether from customer, or from development side, keep all areas aligned.
\n- Retrieve and translate Project Management issues: surface blockers and escalations from the PM side and reframe them for Product Owner consumption
\n- Retrieve and translate Product Owner issues: surface delays and their reasoning to keep Project Management abreast of issues occurring.
\n- Push back on commitments that aren't feasible, and propose alternatives that are
\n
\n
Product Owner Track (50%)
\n\nYou are the product voice that ensures Project Management's delivery concerns are surfaced, understood, and addressed across the Product Owner and development organizations.\nRegularly retrieve open issues, blockers, and escalations from Project Managers\nTranslate Project Management issues into product-relevant language, reframing delivery concerns so Product Owners can make informed decisions quickly\nTrack resolution of translated issues and close the loop with the Project Management once action has been taken\nIdentify systemic issues (not one-offs) and bring them to the Group Product Manager with a recommended path forward\n\nProject Manager Support Track (50%)
\n\nYou embed alongside Project Managers as a product-fluent support resource, communicating development issues from Product Owners and bringing product and delivery experience to identify risks before they materialize.\nFlag risks clearly to the Project Manager in language they can act on, including recommendations\nEscalate risks that require Product Owner visibility before work proceeds\nTrack patterns in recurring risk types and contribute to process improvements that reduce them\nCollaborate directly with Sales, Solutions Architects, and Clients to facilitate resolutions\n"},{"text":"🙅♂️ What This Role Does Not Do","content":"\nYou will not run sprint ceremonies or manage a delivery team's backlog. Delivery Product Owners do that.\nYou will not own the SpryCIS roadmap. You contribute insights and patterns, but you are not the strategy seat.\nYou will not project-manage RFP responses end-to-end. You are a contributor, not the orchestrator.\nYou will not handle customer success or post-go-live escalations. Customer Success owns those.\nYou will not own Project Manager workflows end-to-end. You support Project Managers with translation of development process issues: you are not their project coordinator, and you do not own their timelines or delivery accountability.\n"},{"text":"🎯 Required Qualifications","content":"\n3+ years as a Product Owner, Project Manager, or equivalent (BA with PO scope, Solution Consultant, Technical Product Manager) in B2B, with personal experience producing project documentation and working with development teams\nExperience operating across both Product and Project Management contexts — you understand how PMs and POs think, and operate credibly in both. This includes PMs with product-adjacent work, POs who've embedded in customer implementations, BAs and Implementation Consultants who've lived in the middle, or current POs/PMs broadening into cross-functional coordination\nEstimation discipline — you understand order-of-magnitude vs committed estimates, and can defend an estimate under pressure\nStrong stakeholder management — you lead rooms with mixed business and technical participants and leave with consensus\nComfortable with ambiguity — go toward unclear scope and bring back clarity\nRisk identification — frame risks in a way that drives action, not just flags them\nFluent in Jira and Confluence; active use of modern AI tooling in your workflow\n"},{"text":"🌟 Strongly Preferred","content":"\nHands-on experience with utility Customer Information Systems (CIS), utility billing, meter-to-cash, customer self-service portals, or mobile field tools\nExperience working alongside Project Managers in a support or bridge capacity: helping them produce artefacts, surface risks, and communicate with product and project teams\n"},{"text":"🚀 This Role Is a Great Fit If You","content":"\nYou are a generalist that enjoys operating in two modes: communicate to product owners and developers one moment, project support the next - and find the context-switching energizing rather than draining\nGet satisfaction from helping Project Managers succeed: highlight issues in an open, transparent manner, and work toward mitigation\nPush back well: you'd rather have the hard conversation now than the much harder one six months in\n"},{"text":"⚠️ This Role Is Not a Great Fit If You","content":"\nYou want to own a product roadmap or projects end-to-end\nYou prefer the rhythm of running a delivery team's backlog and sprint cadence\nYou want to avoid sales-driven or client-facing work\nYou need predictable, low-pressure work cycles (sales activity is bursty by nature)\n"},{"text":"📈 Career Path","content":"This role builds rare expertise in operating across product ownership and project delivery. Growth paths within SpryPoint include delivery team leadership, Solution Design leadership, and senior product roles in adjacent product areas.
"}],"text":"Product Owner II — Project Alignment","country":"CA","workplaceType":"remote","opening":"The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
\n
\n
\n
","openingPlain":"The Company \n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 \n \nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.\n \nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.\n \nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.\n \nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.\n \nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.\n \nJoin our award-winning team in transforming an essential industry that powers communities across the Americas. \n \n \n \n","descriptionBody":"Position Overview
\n\n
The Product Owner - Project Alignment sits at the centre of Product Owner & Project Management communication, supporting effective project execution. This role operates with a deliberate 50/50 split:
\n
\n- half the time, you are embedded alongside Project Managers bringing product development updates and issues to their attention,
\n- the other half, you are the expert on everything that's going on with our projects, ensuring Product Owners know ongoing priorities.
\n
\n
You also collaborate with other SpryPoint teams (eg. Solutions Architects, Sales, Proposals) and Clients to facilitate resolutions.
\n
You'll have real authority to:
\n
\n- Bring development process knowledge into Project Manager conversations: help Project Managers understand the 'why' behind what they're building, not just the 'what'
\n- Highlight risks: whether from customer, or from development side, keep all areas aligned.
\n- Retrieve and translate Project Management issues: surface blockers and escalations from the PM side and reframe them for Product Owner consumption
\n- Retrieve and translate Product Owner issues: surface delays and their reasoning to keep Project Management abreast of issues occurring.
\n- Push back on commitments that aren't feasible, and propose alternatives that are
\n
\n
💫 Expect More From Your Career at SpryPoint
\n
\n🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta
\n💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
\n💻 Complete Setup - MacBook + $800 to create your ideal home workspace
\n🏥 Total Wellness - Health, dental, vision, and life insurance from day one
\n 🏝️ Recharge Time - Generous PTO and unlimited sick days
\n 📈 Future Security - RRSP (Canada) and 401k (US) matching programs
\n 🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
\n🧳 Team Connection - Annual company events and team offsites that bring us together
\n
\n\nWe use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step. \n
\n
Accommodations
\n
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
\n
\n
\nEqual Opportunity & Inclusion
\nSpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
\n\n
\n
Professional Identity Verification
\n
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
\n
The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
\n
\n
\n
Position Overview
\n
\nSpryPoint builds fantastic web and mobile applications using cutting-edge technologies. As a Customer Information System (CIS) Product Owner at SpryPoint, you will play a key role in working with our customers and product teams in managing the CIS product backlog to execute the product roadmap. You will also develop expertise in our industry, our products, and our users and play an active role in the education and enablement of our user community.
","id":"41159f78-66a1-4e25-84e9-3b47ec0ceab1","lists":[{"text":"⚒️ Responsibilities","content":"\nFacilitating discovery sessions with both internal and external stakeholders to refine existing product features and uncover new features\nManaging and evaluating product ideas from multiple sources both internal and external\nFacilitating feedback loops throughout the development cycle to ensure ideas translate to valuable products\nWorking closely with a Development Team Lead to ensure the successful delivery of product\nEngaging with Service Delivery on specific project requirements and influencing customer transition timelines\nSupporting the Development team through the SCRUM sprint cycles\nLiaise with Customer Success to identify patterns and trends in customer issues and enhancement requests\nProviding demonstrations of your products to internal and external stakeholders\nNew feature education to support user enablement - both internal to the company and external to our customers\nCollaborate on the definition of product management processes and best practices, internal education around processes and best practices\nCollaborate with the Product Manager on the definition of objectives and key results for the CIS product\nCollaborating with the product management team on Quality Management practices through the design, develop and release cycles\nProviding forecasts on when items will be available in the product\nSupporting the sales process for estimating quotable development work\nCollaborating with business development with responses to RFPs and Statement of Work documents\n"},{"text":"🎯 Qualifications and Competencies","content":"\nYou are thorough and detail-oriented\nExcellent written and verbal communication skills\nComfortable working in a fast-paced environment with frequent context switching, shifting priorities, and the ability to prioritize effectively.\nYou have a tendency to be positive, creative and curious\nUnderstanding of system design & analysis\nStrong B2B product and business experience, including working directly with enterprise customers and cross-functional stakeholders\nExperience in the Utilities Industry would be an asset\nYou thrive on working closely and collaborating with others whether they be internal to the firm, or directly with our customers\n"}],"text":"Product Owner, CIS","country":"CA","workplaceType":"remote","opening":"The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
\n
\n
\n
","openingPlain":"The Company \n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 \n \nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.\n \nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.\n \nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.\n \nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.\n \nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.\n \nJoin our award-winning team in transforming an essential industry that powers communities across the Americas. \n \n \n \n","descriptionBody":"Position Overview
\n
\nSpryPoint builds fantastic web and mobile applications using cutting-edge technologies. As a Customer Information System (CIS) Product Owner at SpryPoint, you will play a key role in working with our customers and product teams in managing the CIS product backlog to execute the product roadmap. You will also develop expertise in our industry, our products, and our users and play an active role in the education and enablement of our user community.
","descriptionBodyPlain":"Position Overview\n \nSpryPoint builds fantastic web and mobile applications using cutting-edge technologies. As a Customer Information System (CIS) Product Owner at SpryPoint, you will play a key role in working with our customers and product teams in managing the CIS product backlog to execute the product roadmap. You will also develop expertise in our industry, our products, and our users and play an active role in the education and enablement of our user community.\n","hostedUrl":"https://jobs.lever.co/sprypointservices/41159f78-66a1-4e25-84e9-3b47ec0ceab1","applyUrl":"https://jobs.lever.co/sprypointservices/41159f78-66a1-4e25-84e9-3b47ec0ceab1/apply"},{"additionalPlain":"🚀 Interview Process: \n \nWe know your time is valuable, so we've designed a process that's transparent, efficient, and we hope genuinely enjoyable. \n \nHere's what to expect: \n \n📞 Step 1: Recruiter Screening Conversation: A relaxed conversation to learn about your background, your goals, and what's drawing you to SpryPoint. \n \n👩💼 Step 2: 45-Minute Interview with a PM Manager: A deeper dive into your delivery approach, project management experience and leadership style. \n \n📝 Step 3: Project-Based Take-Home Assignment: A real-world scenario that lets you show how you think through structure, financials and problem-solving. We keep it practical, not theoretical. \n \n🎤 Step 4: Final Presentation & Discussion with PMO and Portfolio Director: You'll walk our PMO and Portfolio Director through your approach and have a collaborative conversation with senior leadership. \n \n🚀 Step 5: References & Offer: We'll check your references to confirm all the great things we've learned about you. If all goes well, we'll be thrilled to extend an offer and welcome you to the team. \n \nThroughout the process, we're looking at communication, structured thinking, financial ownership, stakeholder management and delivery mindset. We encourage you to bring your authentic self to every step. ✨\n\n\n💫 Expect More From Your Career at SpryPoint\n \n🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta\n💰 Competitive Total Rewards - Comprehensive compensation package that grows with you\n💻 Complete Setup - MacBook + $800 to create your ideal home workspace\n🏥 Total Wellness - Health, dental, vision, and life insurance from day one\n 🏝️ Recharge Time - Generous PTO and unlimited sick days\n 📈 Future Security - RRSP (Canada) and 401k (US) matching programs\n 🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program\n🧳 Team Connection - Annual company events and team offsites that bring us together\n \n \nAI Disclaimer: 🔗 [LINK]\nWe use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step. \n \nAccommodations \nNeed accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.\n \nEqual Opportunity & Inclusion \nSpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.\n \nProfessional Identity Verification \nTo help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.\n","additional":"🚀 Interview Process:
\n
\nWe know your time is valuable, so we've designed a process that's transparent, efficient, and we hope genuinely enjoyable.
\n
\nHere's what to expect:
\n
\n📞 Step 1: Recruiter Screening Conversation: A relaxed conversation to learn about your background, your goals, and what's drawing you to SpryPoint.
\n
\n👩💼 Step 2: 45-Minute Interview with a PM Manager: A deeper dive into your delivery approach, project management experience and leadership style.
\n
\n📝 Step 3: Project-Based Take-Home Assignment: A real-world scenario that lets you show how you think through structure, financials and problem-solving. We keep it practical, not theoretical.
\n
\n🎤 Step 4: Final Presentation & Discussion with PMO and Portfolio Director: You'll walk our PMO and Portfolio Director through your approach and have a collaborative conversation with senior leadership.
\n
\n🚀 Step 5: References & Offer: We'll check your references to confirm all the great things we've learned about you. If all goes well, we'll be thrilled to extend an offer and welcome you to the team.
\n
\nThroughout the process, we're looking at communication, structured thinking, financial ownership, stakeholder management and delivery mindset. We encourage you to bring your authentic self to every step. ✨
💫 Expect More From Your Career at SpryPoint
\n
\n🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta
\n💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
\n💻 Complete Setup - MacBook + $800 to create your ideal home workspace
\n🏥 Total Wellness - Health, dental, vision, and life insurance from day one
\n 🏝️ Recharge Time - Generous PTO and unlimited sick days
\n 📈 Future Security - RRSP (Canada) and 401k (US) matching programs
\n 🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
\n🧳 Team Connection - Annual company events and team offsites that bring us together
\n
\n\nWe use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step. \n
\n
Accommodations
\n
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
\n
\n
\nEqual Opportunity & Inclusion
\nSpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
\n\n
\n
Professional Identity Verification
\n
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
\n
The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
\n
\n
\n
🌱 The Role
\n\n
We're looking for a Project Manager who genuinely enjoys the craft of delivery - someone who gets energized by building strong client relationships, untangling complex problems, and making sure projects land on time and on budget.
\n
In this role, you'll lead enterprise SaaS implementations for utility clients across North America, serving as their trusted advisor from kickoff through go-live. You'll work closely with clients and internal teams, balancing competing priorities while keeping projects on track financially and operationally. This is a highly visible, client-facing role where your communication and leadership skills matter just as much as your project management chops.
\n
✈️ This role involves periodic travel to client sites across the US and Canada. You'll need to be able to travel freely between both countries.
\n
We evaluate candidates against our PM I-III competency framework throughout the process, so we can ensure the right leveling based on your experience. We typically hire at the PM I and PM II levels, though we do bring on PM IIIs when candidates bring direct utility industry experience to the table.
\n
The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
\n
\n
\n
","openingPlain":"The Company \n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 \n \nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.\n \nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.\n \nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.\n \nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.\n \nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.\n \nJoin our award-winning team in transforming an essential industry that powers communities across the Americas. \n \n \n \n","descriptionBody":"🌱 The Role
\n\n
We're looking for a Project Manager who genuinely enjoys the craft of delivery - someone who gets energized by building strong client relationships, untangling complex problems, and making sure projects land on time and on budget.
\n
In this role, you'll lead enterprise SaaS implementations for utility clients across North America, serving as their trusted advisor from kickoff through go-live. You'll work closely with clients and internal teams, balancing competing priorities while keeping projects on track financially and operationally. This is a highly visible, client-facing role where your communication and leadership skills matter just as much as your project management chops.
\n
✈️ This role involves periodic travel to client sites across the US and Canada. You'll need to be able to travel freely between both countries.
\n
We evaluate candidates against our PM I-III competency framework throughout the process, so we can ensure the right leveling based on your experience. We typically hire at the PM I and PM II levels, though we do bring on PM IIIs when candidates bring direct utility industry experience to the table.
\n
💫 Expect More From Your Career at SpryPoint
\n
\n🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta
\n💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
\n💻 Complete Setup - MacBook + $800 to create your ideal home workspace
\n🏥 Total Wellness - Health, dental, vision, and life insurance from day one
\n 🏝️ Recharge Time - Generous PTO and unlimited sick days
\n 📈 Future Security - RRSP (Canada) and 401k (US) matching programs
\n 🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
\n🧳 Team Connection - Annual company events and team offsites that bring us together
\n
\n\nWe use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step. \n
\n
Accommodations
\n
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
\n
\n
\nEqual Opportunity & Inclusion
\nSpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
\n\n
\n
Professional Identity Verification
\n
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
\n
The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
\n
\n
\n
Position Overview
\n
\nAt SpryPoint we value collaborative work environments, automation, learning, and delivering value to our users. As a Software Engineer III at SpryPoint, you will be building and integrating interactive web applications, services, and apps that real people will actually use. As a full-stack developer, you will work in a range of languages and environments. You will have opportunities to expand our CI/CD pipelines and increase our automation footprint.
\n
\nWorking within one of our Agile SCRUM teams you will be collaborating with your co-workers during the SCRUM ceremonies, while also helping to develop the less experienced team members by pair programming, reviewing pull requests, leading initiatives, hosting knowledge sessions, or providing advice and guidance. As Senior Software Developer you will have opportunities to work in collaboration with different functions of the organization including Product, User Experience Design, Customer Success, Sales and Service Delivery.
\n
\nAs a big part of a growing development team, you will be called on to play a role in architecting, testing, and deploying SpryPoint's enterprise applications. You will be building and deploying enterprise-level web and mobile applications for clients across North America. You will learn constantly.
","id":"ee4bb2be-0990-473f-a699-6809d2e2fa7f","lists":[{"text":"Technical Requirements and Competencies","content":"\nDemonstrated fluency in developing clean, maintainable, testable code\nExperience working with Java\nUnderstanding of relational databases & SQL \nExperience working with web technologies HTML, Javascript, and CSS\nExperience or knowledge on modern development and deployment methodologies including experience with AWS, GCP and/or Azure\nParticipate in an on-call rotation and support production systems as needed\nExperience working in a collaborative Agile SCRUM team\nInterest in expanding knowledge and applying knowledge to solve industry problems\n\n
\nPrimary qualifications are a keen interest in learning and the ability to apply your knowledge to craft clean code.
"}],"text":"Software Engineer III","country":"CA","workplaceType":"remote","opening":"The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
\n
\n
\n
","openingPlain":"The Company \n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 \n \nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.\n \nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.\n \nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.\n \nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.\n \nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.\n \nJoin our award-winning team in transforming an essential industry that powers communities across the Americas. \n \n \n \n","descriptionBody":"Position Overview
\n
\nAt SpryPoint we value collaborative work environments, automation, learning, and delivering value to our users. As a Software Engineer III at SpryPoint, you will be building and integrating interactive web applications, services, and apps that real people will actually use. As a full-stack developer, you will work in a range of languages and environments. You will have opportunities to expand our CI/CD pipelines and increase our automation footprint.
\n
\nWorking within one of our Agile SCRUM teams you will be collaborating with your co-workers during the SCRUM ceremonies, while also helping to develop the less experienced team members by pair programming, reviewing pull requests, leading initiatives, hosting knowledge sessions, or providing advice and guidance. As Senior Software Developer you will have opportunities to work in collaboration with different functions of the organization including Product, User Experience Design, Customer Success, Sales and Service Delivery.
\n
\nAs a big part of a growing development team, you will be called on to play a role in architecting, testing, and deploying SpryPoint's enterprise applications. You will be building and deploying enterprise-level web and mobile applications for clients across North America. You will learn constantly.
","descriptionBodyPlain":"Position Overview\n \nAt SpryPoint we value collaborative work environments, automation, learning, and delivering value to our users. As a Software Engineer III at SpryPoint, you will be building and integrating interactive web applications, services, and apps that real people will actually use. As a full-stack developer, you will work in a range of languages and environments. You will have opportunities to expand our CI/CD pipelines and increase our automation footprint. \n \nWorking within one of our Agile SCRUM teams you will be collaborating with your co-workers during the SCRUM ceremonies, while also helping to develop the less experienced team members by pair programming, reviewing pull requests, leading initiatives, hosting knowledge sessions, or providing advice and guidance. As Senior Software Developer you will have opportunities to work in collaboration with different functions of the organization including Product, User Experience Design, Customer Success, Sales and Service Delivery. \n \nAs a big part of a growing development team, you will be called on to play a role in architecting, testing, and deploying SpryPoint's enterprise applications. You will be building and deploying enterprise-level web and mobile applications for clients across North America. You will learn constantly.\n","hostedUrl":"https://jobs.lever.co/sprypointservices/ee4bb2be-0990-473f-a699-6809d2e2fa7f","applyUrl":"https://jobs.lever.co/sprypointservices/ee4bb2be-0990-473f-a699-6809d2e2fa7f/apply"},{"additionalPlain":"💫 Expect More From Your Career at SpryPoint\n \n🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta\n💰 Competitive Total Rewards - Comprehensive compensation package that grows with you\n💻 Complete Setup - MacBook + $800 to create your ideal home workspace\n🏥 Total Wellness - Health, dental, vision, and life insurance from day one\n 🏝️ Recharge Time - Generous PTO and unlimited sick days\n 📈 Future Security - RRSP (Canada) and 401k (US) matching programs\n 🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program\n🧳 Team Connection - Annual company events and team offsites that bring us together\n \n \nAI Disclaimer: 🔗 [LINK]\nWe use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step. \n \nAccommodations \nNeed accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.\n \nEqual Opportunity & Inclusion \nSpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.\n \nProfessional Identity Verification \nTo help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.\n","additional":"💫 Expect More From Your Career at SpryPoint
\n
\n🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta
\n💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
\n💻 Complete Setup - MacBook + $800 to create your ideal home workspace
\n🏥 Total Wellness - Health, dental, vision, and life insurance from day one
\n 🏝️ Recharge Time - Generous PTO and unlimited sick days
\n 📈 Future Security - RRSP (Canada) and 401k (US) matching programs
\n 🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
\n🧳 Team Connection - Annual company events and team offsites that bring us together
\n
\n\nWe use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step. \n
\n
Accommodations
\n
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
\n
\n
\nEqual Opportunity & Inclusion
\nSpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
\n\n
\n
Professional Identity Verification
\n
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
\n
The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
\n
\n
\n
\n
🌱 The Role
\n
\n
Utilities are in the middle of one of the most significant technology transformations in their history - and SpryPoint is right at the centre of it. We build modern SaaS solutions that help utilities ditch decades-old legacy systems and finally operate the way their customers expect.
\n
As a Solutions Engineer at SpryPoint, you'll be the technical heartbeat of our sales cycle - the person who takes a prospect from \"interesting\" to \"we need this.\" You'll work alongside our sales team to understand what a utility actually needs, build tailored demos that connect our product to their real problems, and show up as the trusted technical voice throughout the entire process.
\n
This is a front-and-centre role with high visibility across the business. If you're someone who gets energized by great presentations, loves solving real problems for real clients, and wants to work on technology that genuinely matters, this one's worth a look.
\n
\n
\n\n
Own the technical side of the sales cycle - from discovery and requirements gathering through demo delivery, proposals, and RFP responses\nBuild and deliver tailored, configured product demonstrations that connect SpryPoint's capabilities to a utility's specific needs and pain points\nBecome a product expert across SpryPoint's full suite - SpryCIS, SpryEngage, SpryMobile, and more - and stay sharp on industry trends and emerging technologies\nDesign solutions that are practical, usable, and built around how utilities actually operate\nServe as a trusted technical advisor to prospective customers throughout the sales process - the person they turn to when they have hard questions\nPartner closely with Account Executives across territories to move deals forward\nSupport technical proposals, system architecture documentation, and RFQ/RFP responses\nRepresent SpryPoint at field marketing events, conferences, our National Users Conference, and regional trade shows\nTravel approximately 25% of the time (roughly once a month), with occasional peaks up to 50%\n\n"},{"text":"🚀 What You Bring to the Table:","content":"\n\n
5+ years of experience demoing and selling SaaS solutions to utilities in North America - you know this world\nDeep knowledge of utility software, including Customer Information Systems (CIS), Customer Self-Service, Mobile Field Service, Work Orders, Asset Management, and CMMS\nFamiliarity with the broader utility software ecosystem - ERP, SCADA, OMS, AMI, MDM\nA solid understanding of utility operations across electric, water, wastewater, gas, broadband, and sanitation\nExceptional presentation and communication skills - you can walk a room of skeptical engineers and a C-suite exec through the same demo and land it both times\nStrong active listening and discovery instincts - you ask the right questions before you start talking about solutions\nA collaborative spirit and low-ego approach to working with sales, technical, and customer success teams\nComfort with travel and the ability to thrive in a remote-first environment\nDemo2Win training or similar is a nice bonus, but a track record of winning deals matters more\n\n"}],"text":"Solutions Engineer (Pre-Sales)","country":"US","workplaceType":"remote","opening":"The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
\n
\n
\n
","openingPlain":"The Company \n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 \n \nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.\n \nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.\n \nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.\n \nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.\n \nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.\n \nJoin our award-winning team in transforming an essential industry that powers communities across the Americas. \n \n \n \n","descriptionBody":"\n
🌱 The Role
\n
\n
Utilities are in the middle of one of the most significant technology transformations in their history - and SpryPoint is right at the centre of it. We build modern SaaS solutions that help utilities ditch decades-old legacy systems and finally operate the way their customers expect.
\n
As a Solutions Engineer at SpryPoint, you'll be the technical heartbeat of our sales cycle - the person who takes a prospect from \"interesting\" to \"we need this.\" You'll work alongside our sales team to understand what a utility actually needs, build tailored demos that connect our product to their real problems, and show up as the trusted technical voice throughout the entire process.
\n
This is a front-and-centre role with high visibility across the business. If you're someone who gets energized by great presentations, loves solving real problems for real clients, and wants to work on technology that genuinely matters, this one's worth a look.
\n
\n
Our Hiring Process!
\n
\nWe know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Here’s a peek into our hiring process for this position, so you know exactly what to expect:
\n
\n
👋 Stage 1: 30-minute Recruiter Interview
\nWe'll dive into your professional background and experience, share more about SpryPoint and the role, and answer any burning questions you might have.
\n
\n👥 Stage 2: 45-minute Hiring Manager Interview
\nwith Antonella, UX Manager
\nIn this interview, you'll chat with Antonella about your UX design experience, including how you approach design challenges and past projects. It’s also a chance to ask about our design process and how UX fits into the team at SpryPoint.
\n
\n
🧑💻 Stage 3: Portfolio Prep & 1-hour Presentation Interview
\nwith UX Manager & Team
\nYou'll present your portfolio, ideally showcasing work on Enterprise SaaS applications, to highlight your UX design skills in our context. The first 20 minutes will be your presentation to key team members, followed by a discussion about your experience. This is a great opportunity to share your design approach and demonstrate how you tackle UX challenges.
\n
\n
👥 Stage 4: 30-minute Final Interview
\nwith Jason, Director of Software Development
\nThis is your chance to discuss your career goals and learn how we can support your growth and aspirations.
\n
\n
🚀 Stage 5: References/Offer
\nWe'll check your references to confirm all the great things we've learned about you. If all goes well, we’ll be thrilled to extend an offer and welcome you to the team!
\n
💫 Expect More From Your Career at SpryPoint
\n
\n🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta
\n💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
\n💻 Complete Setup - MacBook + $800 to create your ideal home workspace
\n🏥 Total Wellness - Health, dental, vision, and life insurance from day one
\n 🏝️ Recharge Time - Generous PTO and unlimited sick days
\n 📈 Future Security - RRSP (Canada) and 401k (US) matching programs
\n 🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
\n🧳 Team Connection - Annual company events and team offsites that bring us together
\n
\n\nWe use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step. \n
\n
Accommodations
\n
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
\n
\n
\nEqual Opportunity & Inclusion
\nSpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
\n\n
\n
Professional Identity Verification
\n
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
\n
The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
\n
\n
\n
Position Overview
\n
\nWe’re looking for a Senior UX Designer to join our remote-first team at SpryPoint. Reporting to UX Manager Antonella Espinoza, you’ll lead design for SpryCIS - our enterprise utility billing and customer information system - owning a set of squads and working in triads with product owners and engineers to deliver intuitive user experiences.
\n
Design is still finding its place on the SpryCIS team, but the appetite is real, and the seat is yours. You’ll be expected to lead: within your triads, with your stakeholders, and in showing the team what’s possible when designers are in the room shaping solutions from the start.
","id":"ae435d43-bc4b-47c9-9707-8786210c7148","lists":[{"text":"Responsibilities","content":"\nLead design across your SpryCIS squads alongside a Staff Designer, helping build a shared design practice in a product area that's ready for it.\nCollaborate with your product and engineering partners in a triad. Advocate for the user, build real relationships, and help the people around you make better decisions because design is in the room.\nTranslate complex workflows and product requirements into experiences that feel clear and obvious. These are people doing demanding, real-world jobs, and the design should make that easier.\nBring visual craft to CIS. Use typography, hierarchy, and considered use of space to make complex information easier to read and act on.\nRun user research and usability testing to get close to how utility professionals actually work, then let that shape the design.\nProduce wireframes, user flows, and prototypes that make your thinking visible and easy for product and engineering to build from.\nEngage in design critiques, share what you’re learning, and push back when something isn’t right. You're part of a team that cares about craft and making each other better.\n"},{"text":"Qualifications and Competencies","content":"\n4+ years of UX design experience and a portfolio that shows your thinking. Bonus if some of that work is in enterprise SaaS, workflow-heavy, or data-dense environments.\nYou care about visual craft and it shows in your work. You know a beautiful interface is also a more usable one, and your portfolio demonstrates that in functional software, not just polished consumer apps.\nYou've led design on a product area, not just worked within it. You own the process and the output.\nComfortable working in a triad with product and engineering. You can influence without always having the authority, negotiate when priorities conflict, and get teams that haven't worked closely with design before on your side.\nYou share what you know and you bring people along. Mentoring junior designers comes naturally to you.\nYou use data: usage patterns, analytics, customer feedback. You know how to let the numbers inform your decisions and back up your thinking.\nProficiency in Figma and other design and prototyping tools.\nSolid understanding of interaction design and information architecture, particularly in complex, task-heavy interfaces.\nBonus: You're curious about AI and interested in how it could change how we design.\n"}],"text":"UX Designer III","country":"CA","workplaceType":"remote","opening":"The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
\n
\n
\n
","openingPlain":"The Company \n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 \n \nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.\n \nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.\n \nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.\n \nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.\n \nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.\n \nJoin our award-winning team in transforming an essential industry that powers communities across the Americas. \n \n \n \n","descriptionBody":"Position Overview
\n
\nWe’re looking for a Senior UX Designer to join our remote-first team at SpryPoint. Reporting to UX Manager Antonella Espinoza, you’ll lead design for SpryCIS - our enterprise utility billing and customer information system - owning a set of squads and working in triads with product owners and engineers to deliver intuitive user experiences.
\n
Design is still finding its place on the SpryCIS team, but the appetite is real, and the seat is yours. You’ll be expected to lead: within your triads, with your stakeholders, and in showing the team what’s possible when designers are in the room shaping solutions from the start.
","descriptionBodyPlain":"Position Overview\n \nWe’re looking for a Senior UX Designer to join our remote-first team at SpryPoint. Reporting to UX Manager Antonella Espinoza, you’ll lead design for SpryCIS - our enterprise utility billing and customer information system - owning a set of squads and working in triads with product owners and engineers to deliver intuitive user experiences. \n\nDesign is still finding its place on the SpryCIS team, but the appetite is real, and the seat is yours. You’ll be expected to lead: within your triads, with your stakeholders, and in showing the team what’s possible when designers are in the room shaping solutions from the start.\n","hostedUrl":"https://jobs.lever.co/sprypointservices/ae435d43-bc4b-47c9-9707-8786210c7148","applyUrl":"https://jobs.lever.co/sprypointservices/ae435d43-bc4b-47c9-9707-8786210c7148/apply"},{"additionalPlain":"💫 Expect More From Your Career at SpryPoint\n \n🚀 Work your way - Hybrid environment with an office in downtown Atlanta and flexible working hours\n💰 Competitive Total Rewards - Comprehensive compensation package that grows with you\n💻 Complete Setup - MacBook + $800 to create your ideal home workspace\n🏥 Total Wellness - Health, dental, vision, and life insurance from day one\n 🏝️ Recharge Time - Generous PTO and unlimited sick days\n 📈 Future Security - RRSP (Canada) and 401k (US) matching programs\n 🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program\n🧳 Team Connection - Annual company events and team offsites that bring us together\n \nAI Disclaimer: 🔗 [LINK]\nWe use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step. \n \nAccommodations \nNeed accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.\n \nEqual Opportunity & Inclusion \nSpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.\n \nProfessional Identity Verification \nTo help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.\n","additional":"💫 Expect More From Your Career at SpryPoint
\n
\n🚀 Work your way - Hybrid environment with an office in downtown Atlanta and flexible working hours
\n💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
\n💻 Complete Setup - MacBook + $800 to create your ideal home workspace
\n🏥 Total Wellness - Health, dental, vision, and life insurance from day one
\n 🏝️ Recharge Time - Generous PTO and unlimited sick days
\n 📈 Future Security - RRSP (Canada) and 401k (US) matching programs
\n 🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
\n🧳 Team Connection - Annual company events and team offsites that bring us together
\n
\n\n
\n
We use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step. \n
\n
Accommodations
\n
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
\n
\n
\n
Equal Opportunity & Inclusion
\n
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
\n
\n
\n
Professional Identity Verification
\n
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
\n
\n
The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
\n
With our Center of Excellence (CoE) in place and a strong foundation already built, we are seeking a senior leader who can elevate our capabilities and deepen expertise across three distinct stakeholder groups: the SpryPoint team, our growing system integrator ecosystem, and our clients.
\n
This role reports to our Chief Customer Officer and leads a team of approximately 8-10 across two core functions: Learning & Development and Training & Enablement. This leader will step into an established and functioning organization, gain a deep understanding of the full stakeholder ecosystem, and elevate the CoE to best-in-class enablement excellence. The foundation is already in place — this role is focused on refinement, operational scale, and sophistication rather than reinvention.
\n
The CoE exists to strengthen how we enable our people, partners, and clients with the knowledge, skills, and best practices needed to drive consistent, high-quality outcomes across the customer journey. Success in this role requires a leader who can influence, align, and collaborate effectively at the most senior levels of the organization — someone who earns trust through results and brings others along through vision.
\n
This is a high-visibility, high-impact leadership role with executive sponsorship and cross-functional alignment at the ELT and Board level.
\n
The perfect opportunity for a leader who excels at scaling capability, elevating performance systems, and turning strong foundations into truly exceptional enablement functions that drive measurable impact across clients, partners, and internal teams.
\n
This is a hybrid role based out of our Atlanta, GA office. We expect a minimum of three days per week in office -- candidates must be located in the Atlanta area and be comfortable with a hybrid working arrangement.
\n
\n
The mandate of this role is to evolve the CoE into a more strategic, scalable, and insight-led enablement function that strengthens performance across internal teams, SI partners, and clients.
\n
This includes:
\n\n
Defining and owning the CoE strategy across internal teams, SI partners, and clients\n
Reframing the CoE roadmap through a customer journey lens, ensuring enablement is aligned to each stage of adoption, implementation, and expansion\n
Aligning capability development across stakeholder groups to ensure consistent, role-based learning and performance uplift\n
Designing and evolving SpryPoint’s certification strategy for clients and SI partners, with a focus on scalability, ecosystem adoption, and long-term revenue potential\n
Scaling structured training and methodology to improve delivery outcomes, utilization, and customer satisfaction\n
Evolving the CoE into a function that increasingly contributes to value creation, including potential revenue-generating certification models over time\n
Ensuring strong alignment with Client Solutions and broader Client Experience stakeholders to improve delivery effectiveness and business outcomes\n
Maintaining executive-level visibility with responsibility for presenting strategy, progress, and impact at the ELT and Board level\n\n
\n\n
Evolve and scale training programs that reduce ramp time and deepen industry, product, and consulting capability\nContinuously improve methodologies, standards, and frameworks, including implementation playbooks, governance models, workflows, and quality standards\nIdentify capability gaps across delivery teams and design targeted interventions to improve performance and scalability\n\n"},{"text":"Training, Certification & Enablement","content":"\n
This function oversees the strategy, governance, and evolution of all structured learning, certification, and enablement programs across internal teams, SI partners, and clients.
\n
This role leads a multi-disciplinary enablement organization, including an L&D Manager and a specialized team focused on business process improvement, knowledge management, and operational excellence, as well as the establishment and ongoing evolution of a formal certification program for clients and SI partners.
\n
This includes:
\n\n
Providing strategic leadership and ongoing coaching support to the L&D Manager as they scale the Learning & Development team and execution model\n
Ensuring strong collaboration between L&D, SMEs, and the operational excellence team so expertise is consistently translated into scalable learning, onboarding, and certification programs\n
Overseeing structured, role-based learning across products, business processes, and delivery functions\n
Driving consistency across onboarding, training, documentation, and operational processes\n
Designing and evolving SpryPoint’s certification strategy for clients and SI partners, including the launch and ongoing management of a formal certification program\n
Leading the implementation and evolution of a modern Learning Management System (LMS)\n
Overseeing SpryPoint’s Living Lab as a hands-on learning and product demonstration environment\n
Partnering across the organization to mature SpryPoint Academy as a scalable internal learning platform\n
Continuously assessing enablement effectiveness and guiding strategic improvements across programs\n\n
\n
This role plays a critical cross-functional leadership and alignment function across delivery practices, organizational priorities, and stakeholder groups. Success requires the ability to influence without authority, build trusted relationships, and drive alignment across all levels of the organization — from front-line teams through SVP, ELT, and Board stakeholders.
\n
This includes:
\n\n
Partnering closely with the PMO and Operations to ensure consistency between CoE standards and real-world delivery execution\n
Collaborating across Client Solutions, Product, and Client Success to embed enablement programs into operational delivery models\n
Building strong relationships with senior leaders to identify capability gaps and align on priorities\n
Ensuring alignment between methodology, training content, product evolution, and broader business objectives\n
Acting as a connector across teams to ensure consistent communication, alignment, and execution as the organization scales\n\n
\n\n
Proven experience leading and evolving a Center of Excellence or enablement function within a Professional Services organization in an enterprise B2B software environment\nDemonstrated success designing, launching, and scaling certification programs for external stakeholders (clients, SIs, or partners) — this is a core requirement\nExperience evolving certification or enablement programs into strategic or revenue-generating assets\n8–10+ years of progressive leadership experience across professional services, delivery excellence, or enablement functions\nStrong understanding of the end-to-end customer and partner journey and how enablement drives outcomes at each stage\nExecutive presence with the ability to influence, align, and operate effectively at ELT and Board level\nProven ability to define multi-year strategy and translate it into scalable, operationalized programs\nStrong understanding of project delivery methodologies (Agile, Waterfall) and frameworks (PMBOK)\nExperience with LMS platforms, knowledge management tools (e.g., Confluence), and delivery systems (e.g., Jira, Microsoft Project, Kantata, or similar)\nBachelor’s degree in Business, Engineering, Computer Science, or related field \nWillingness to travel up to 20%\n\n"}],"text":"VP, Center of Excellence","country":"US","workplaceType":"hybrid","opening":"The Company
\n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
\n
\nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
\n
\nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
\n
\nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
\n
\nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.
\n
\nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
\n
\nJoin our award-winning team in transforming an essential industry that powers communities across the Americas.
","openingPlain":"The Company \n2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 \n \nSpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.\n \nFounded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.\n \nUtilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.\n \nWe deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our \"updates, not upgrades\" approach, user-centric design, and unwavering focus on customer success.\n \nBacked by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.\n \nJoin our award-winning team in transforming an essential industry that powers communities across the Americas. \n","descriptionBody":"\n
With our Center of Excellence (CoE) in place and a strong foundation already built, we are seeking a senior leader who can elevate our capabilities and deepen expertise across three distinct stakeholder groups: the SpryPoint team, our growing system integrator ecosystem, and our clients.
\n
This role reports to our Chief Customer Officer and leads a team of approximately 8-10 across two core functions: Learning & Development and Training & Enablement. This leader will step into an established and functioning organization, gain a deep understanding of the full stakeholder ecosystem, and elevate the CoE to best-in-class enablement excellence. The foundation is already in place — this role is focused on refinement, operational scale, and sophistication rather than reinvention.
\n
The CoE exists to strengthen how we enable our people, partners, and clients with the knowledge, skills, and best practices needed to drive consistent, high-quality outcomes across the customer journey. Success in this role requires a leader who can influence, align, and collaborate effectively at the most senior levels of the organization — someone who earns trust through results and brings others along through vision.
\n
This is a high-visibility, high-impact leadership role with executive sponsorship and cross-functional alignment at the ELT and Board level.
\n
The perfect opportunity for a leader who excels at scaling capability, elevating performance systems, and turning strong foundations into truly exceptional enablement functions that drive measurable impact across clients, partners, and internal teams.
\n
This is a hybrid role based out of our Atlanta, GA office. We expect a minimum of three days per week in office -- candidates must be located in the Atlanta area and be comfortable with a hybrid working arrangement.
\n