[{"additional":"","additionalPlain":"","categories":{"commitment":"Full Time","department":"Clinical Intelligence","location":"Toronto, Ontario","team":"CR - Product","allLocations":["Toronto, Ontario"]},"createdAt":1778770962402,"descriptionPlain":"The Intermediate Backend Developer works closely with engineering teams to design, implement, and maintain components of the Smile Digital Health platform. This position operates with a good degree of independence, contributing across the full development lifecycle from requirements analysis through to delivery, while developing deeper technical expertise in preparation for senior-level responsibilities.\n","description":"<div>\n<p>The Intermediate Backend Developer works closely with engineering teams to design, implement, and maintain components of the Smile Digital Health platform. This position operates with a good degree of independence, contributing across the full development lifecycle from requirements analysis through to delivery, while developing deeper technical expertise in preparation for senior-level responsibilities.</p>\n</div>","id":"8e376a85-3e3d-4043-9fb0-4a9fd46a5651","lists":[{"text":"Responsibilities:","content":"<div>\n\n<li>Design and implement back end application components, such as FHIR operations, primarily using Java and related technologies.</li>\n<li>Develop and maintain core product code, with a focus on quality, performance, and maintainability.</li>\n<li>Participate in code reviews, adhere to team coding standards, and contribute to improving development practices.</li>\n<li>Analyze requirements and propose technical solutions at various stages of development.</li>\n<li>Build and iterate on proof-of-concept integrations.</li>\n<li>Troubleshoot and resolve issues reported by customers or identified during testing.</li>\n<li>Research relevant technologies and contribute findings to the team.</li>\n<li>Create and maintain technical documentation.</li>\n\n</div>"},{"text":"Requirements:","content":"<div>\n\n<li>Degree in Computer Science, Engineering, Mathematics, or a related field.</li>\n<li>4+ years of professional back end development experience.</li>\n<li>Solid experience with Java and Spring; working knowledge of REST APIs, SQL, and Git.</li>\n<li>Experience with end-to-end feature development and unit testing practices.</li>\n<li>Ability to work independently on assigned tasks while collaborating effectively within a team.</li>\n<li>Comfortable working through ambiguity and contributing to technical problem solving.</li>\n<li>Experience creating and maintaining clear technical documentation.</li>\n<li>Knowledge or experience in healthcare, HL7, or FHIR is an asset.</li>\n<li>Experience with Apache Camel and building robust integration patterns to ensure seamless data exchange across disparate systems.</li>\n<li>Strong analytical and communication skills.</li>\n\n</div>"},{"text":"Additional Information:","content":"<div>Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.&nbsp;<br>This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.</div>"}],"salaryRange":{"min":90000,"max":110000,"currency":"USD","interval":"per-year-salary"},"text":"Intermediate Backend Developer - Remote Canada","country":"CA","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<p>The Intermediate Backend Developer works closely with engineering teams to design, implement, and maintain components of the Smile Digital Health platform. This position operates with a good degree of independence, contributing across the full development lifecycle from requirements analysis through to delivery, while developing deeper technical expertise in preparation for senior-level responsibilities.</p>\n</div>","descriptionBodyPlain":"The Intermediate Backend Developer works closely with engineering teams to design, implement, and maintain components of the Smile Digital Health platform. This position operates with a good degree of independence, contributing across the full development lifecycle from requirements analysis through to delivery, while developing deeper technical expertise in preparation for senior-level responsibilities.\n","hostedUrl":"https://jobs.lever.co/smiledigitalhealth/8e376a85-3e3d-4043-9fb0-4a9fd46a5651","applyUrl":"https://jobs.lever.co/smiledigitalhealth/8e376a85-3e3d-4043-9fb0-4a9fd46a5651/apply"},{"additionalPlain":"Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices. \nThis position is a new role, created to support Smile’s continued growth and commitment to operational excellence.\n","additional":"<div>Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.&nbsp;<br>This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.</div>","categories":{"commitment":"Full Time","department":"Technology & Delivery Ops","location":"Toronto, Ontario","team":"Customer Success Team","allLocations":["Toronto, Ontario"]},"createdAt":1780421062864,"descriptionPlain":"Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! \n \nSmile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.\nThis position maintains and develops the software components that form the core of the Smile Digital Health product. This includes the storage layer, management tools, interface and integration components, and deployment infrastructure. This position works closely with all areas of the business to gather product requirements and design, implement and test components of the system. This position will include after-hours support and will also require a 24-hour on-call rotation for Tier 2 issue support.\n","description":"<div>\n<div>Working for a company like Smile Digital Health means supporting our mandate for&nbsp;<strong><em>#BetterGlobalHealth</em></strong>. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!&nbsp;</div>\n<div>&nbsp;</div>\n<div>Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.</div>\n<p>This position maintains and develops the software components that form the core of the Smile Digital Health product. This includes the storage layer, management tools, interface and integration components, and deployment infrastructure. This position works closely with all areas of the business to gather product requirements and design, implement and test components of the system. This position will include after-hours support and will also require a 24-hour on-call rotation for Tier 2 issue support.</p>\n</div>","id":"194f1653-3208-493a-85bc-6c816cb1c3f6","lists":[{"text":"Responsibilities:","content":"\n<li>Analyzing and evaluating requirements and proposing high level design and technical solutions to issues that arise from internal and external customer issues.</li>\n<li>Analyzing solutions to ensure that they will be interoperable, performant and maintainable.</li>\n<li>Working with Tier1 support team to diagnose and correct issues raised in customer incidents.</li>\n<li>Collaborating with coredev and client solutions teams to ensure any fixes from the support team meet core and customer technical/architectural requirements.</li>\n<li>Support the mentoring of Tier 1 Service Desk staff and other developers on technical guidelines, functionality, debugging, performance and operational procedures and troubleshooting techniques and serve as their technical mentor.</li>\n<li>Participate in major incident response teams.</li>\n<li>Ensure relevant documentation and frameworks are maintained and up-to-date.</li>\n<li>Research technologies that will be used in new and existing modules of the solution.</li>\n<li>Ability to analyze and solve problems, identify issues and apply or implement solutions.</li>\n<li>Break down work for other team members and be the go-to person for project issues/status.</li>\n<li>Analyze solutions to ensure that they are interoperable, performant and maintainable.</li>\n<li>Comply with the privacy, security and confidentiality policies.</li>\n"},{"text":"Requirements","content":"<div>\n\n<li>3+ years of experience in software development and/or equivalent experience.&nbsp;</li>\n<li>Post-secondary education in computer science, software development or equivalent education and/or experience.&nbsp;</li>\n<li>Experience with developing software applications, unit and functional test practices along with end-to-end feature development and building complex systems.</li>\n<li>Experience in HL7 (V2, FHIR) is an asset.</li>\n<li>Experience with Hibernate, Spring, REST web services, Git is an asset.</li>\n\n</div>"}],"text":"Support Engineer - Level 2","country":"CA","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div>Working for a company like Smile Digital Health means supporting our mandate for&nbsp;<strong><em>#BetterGlobalHealth</em></strong>. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!&nbsp;</div>\n<div>&nbsp;</div>\n<div>Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.</div>\n<p>This position maintains and develops the software components that form the core of the Smile Digital Health product. This includes the storage layer, management tools, interface and integration components, and deployment infrastructure. This position works closely with all areas of the business to gather product requirements and design, implement and test components of the system. This position will include after-hours support and will also require a 24-hour on-call rotation for Tier 2 issue support.</p>\n</div>","descriptionBodyPlain":"Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! \n \nSmile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.\nThis position maintains and develops the software components that form the core of the Smile Digital Health product. This includes the storage layer, management tools, interface and integration components, and deployment infrastructure. This position works closely with all areas of the business to gather product requirements and design, implement and test components of the system. This position will include after-hours support and will also require a 24-hour on-call rotation for Tier 2 issue support.\n","hostedUrl":"https://jobs.lever.co/smiledigitalhealth/194f1653-3208-493a-85bc-6c816cb1c3f6","applyUrl":"https://jobs.lever.co/smiledigitalhealth/194f1653-3208-493a-85bc-6c816cb1c3f6/apply"},{"additionalPlain":"Some of the benefits we offer:\n* Remote Work Environment\n* Flexible Time Away From Work Policy including PTO, Personal and Sick Days\n* Competitive Salary and Health/Medical Benefits\n* RRSP/TFSA/401K Employee Contribution\n* Life and Disability\n* Employee Assistance Program\n* FHIR Study Program and Skillsoft Learning\n* Super HAPI Fun Club\n\nSmile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.\n \nWe welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.\n","additional":"<div><b>Some of the benefits we offer:</b></div><div>* Remote Work Environment</div><div>* Flexible Time Away From Work Policy including PTO, Personal and Sick Days</div><div>* Competitive Salary and Health/Medical Benefits</div><div>* RRSP/TFSA/401K Employee Contribution</div><div>* Life and Disability</div><div>* Employee Assistance Program</div><div>* FHIR Study Program and Skillsoft Learning</div><div>* Super HAPI Fun Club</div><div><br></div><div>Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.&nbsp; We are dedicated to fostering a workplace that values diversity, equity, and inclusion.</div><div>&nbsp;</div><div>We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.</div>","categories":{"commitment":"Full Time","department":"Technology & Delivery Ops","location":"Remote US","team":"Implementations","allLocations":["Remote US"]},"createdAt":1779979245121,"descriptionPlain":"Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries.  We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! \n \nSmile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.\n \nAt its heart, the Smile platform enables people and organizations to better manage healthcare data.  We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday! \n\nApply today and find plenty of reasons to SMILE!\n","description":"<div>Working for a company like Smile Digital Health means supporting our mandate for <b><i>#BetterGlobalHealth</i></b>. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries.  We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!&nbsp;</div><div>&nbsp;</div><div>Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.</div><div>&nbsp;</div><div>At its heart, the Smile platform enables people and organizations to better manage healthcare data.  We help&nbsp;generate and&nbsp;liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing &nbsp;<i><b>#BetterGlobalHealth </b></i>to patients everyday! </div><div><br></div><div><b>Apply today and find plenty of reasons to SMILE!</b></div><div><br></div><div>\n<p>The Technical Implementation Manager is a hands-on technical people leader responsible for managing Technical Implementation Leads and Software Developers delivering customer-facing healthcare interoperability implementations. This role combines technical execution, delivery oversight, people management, implementation quality, escalation support, and cross-functional collaboration. The successful candidate will provide technical leadership across discovery, estimation, implementation, troubleshooting, testing, documentation, and operational readiness while driving scalable implementation practices and reusable delivery assets across the organization.&nbsp;</p>\n</div>","id":"6dfdd20e-222b-4ffa-b4cc-7d5954ce2791","lists":[{"text":"Responsibilities:","content":"<div>\n<ol>\n<li>\n<p>Lead and manage Technical Implementation Leads and Software Developers delivering customer-facing healthcare interoperability implementations and strategic customer initiatives.</p>\n</li>\n<li>\n<p>Provide hands-on technical leadership across discovery, solution design, estimation, implementation planning, troubleshooting, testing, deployment, and operational readiness activities.</p>\n</li>\n<li>\n<p>Lead technical implementation delivery across multiple concurrent customer projects while ensuring delivery quality, scalability, maintainability, and alignment with customer expectations.</p>\n</li>\n<li>\n<p>Provide hands-on technical guidance for HL7 FHIR, HL7 v2, CDA/CCDA, REST APIs, data mapping, SQL, validation, integration workflows, troubleshooting, and implementation best practices.</p>\n</li>\n<li>\n<p>Participate in customer-facing technical discussions, escalations, root cause analysis, mitigation planning, writing executive summaries, and implementation troubleshooting activities.</p>\n</li>\n<li>\n<p>Collaborate closely with Product, QA, CloudOps, Support, Architecture, Agile Leads, and Customer Success teams to deliver scalable and supportable customer solutions.</p>\n</li>\n<li>\n<p>Develop and maintain reusable implementation assets including buildbooks, implementation playbooks, troubleshooting guides, reference architectures, and solution/problem pattern libraries.</p>\n</li>\n<li>\n<p>Identify recurring implementation challenges, operational gaps, customer pain points, and technical risks and translate them into actionable process improvements, feature requests, and bug reports.</p>\n</li>\n<li>\n<p>Drive implementation quality through technical reviews, implementation standards, testing practices, peer mentorship, and reduction of delivery defects and rework.</p>\n</li>\n<li>\n<p>Mentor, guide, and support Technical Implementation Leads and Software Developers through technical coaching, prioritization guidance, workload management, and professional development.</p>\n</li>\n<li>\n<p>Ensure implementation work is properly documented through Jira, technical documentation, testing evidence, operational handover materials, and implementation standards.</p>\n</li>\n<li>\n<p>Research, evaluate, and recommend technologies, implementation patterns, and operational improvements for new and existing customer solutions and platform capabilities.</p>\n</li>\n</ol>\n</div>"},{"text":"Requirements:","content":"<div>\n<ol>\n<li>\n<p>8+ years of experience in software development, technical implementations, healthcare interoperability, clinical informatics, or equivalent senior-level technical delivery experience, combined with 3+ years of experience managing and/or leading technical resources.</p>\n</li>\n<li>\n<p>Expertise in Kubernetes, Docker, cloud-native environments, distributed systems, monitoring, event-driven architectures, healthcare platform deployments, and cloud implementation practices.</p>\n</li>\n<li>\n<p>Demonstrated experience troubleshooting customer-facing implementation, integration, data ingestion, scalability, performance, infrastructure, and operational issues in complex enterprise environments.</p>\n</li>\n<li>\n<p>Experience working with relational and/or distributed database technologies such as PostgreSQL, SQL Server, Oracle, MongoDB, or similar enterprise data platforms.</p>\n</li>\n<li>\n<p>Strong understanding of software development and implementation lifecycle management including solution design, estimation, APIs, HL7 FHIR, HL7 v2, code reviews, source control management, build processes, testing, deployment coordination, and versioning.</p>\n</li>\n<li>\n<p>Strong healthcare domain experience including payer, provider, interoperability, terminology, CMS, or regulatory healthcare implementation programs.</p>\n</li>\n<li>\n<p>Excellent written, verbal, interpersonal, organizational, and stakeholder management skills.</p>\n</li>\n<li>\n<p>Ability to communicate effectively with both technical and non-technical stakeholders, including participation in customer-facing technical discussions and escalations.</p>\n</li>\n<li>\n<p>Post-secondary education in informatics, computer science, engineering, or a related technical field and/or equivalent practical experience preferred.</p>\n</li>\n</ol>\n</div>"},{"text":"Additional Information:","content":"<div>Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.&nbsp;<br>This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.</div>"}],"salaryRange":{"min":145000,"max":160000,"currency":"USD","interval":"per-year-salary"},"text":"Technical Manager (Implementations & Delivery) - Remote US","country":"US","workplaceType":"remote","opening":"<div>Working for a company like Smile Digital Health means supporting our mandate for <b><i>#BetterGlobalHealth</i></b>. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries.  We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!&nbsp;</div><div>&nbsp;</div><div>Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.</div><div>&nbsp;</div><div>At its heart, the Smile platform enables people and organizations to better manage healthcare data.  We help&nbsp;generate and&nbsp;liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing &nbsp;<i><b>#BetterGlobalHealth </b></i>to patients everyday! </div><div><br></div><div><b>Apply today and find plenty of reasons to SMILE!</b></div>","openingPlain":"Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries.  We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! \n \nSmile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.\n \nAt its heart, the Smile platform enables people and organizations to better manage healthcare data.  We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday! \n\nApply today and find plenty of reasons to SMILE!\n","descriptionBody":"<div>\n<p>The Technical Implementation Manager is a hands-on technical people leader responsible for managing Technical Implementation Leads and Software Developers delivering customer-facing healthcare interoperability implementations. This role combines technical execution, delivery oversight, people management, implementation quality, escalation support, and cross-functional collaboration. The successful candidate will provide technical leadership across discovery, estimation, implementation, troubleshooting, testing, documentation, and operational readiness while driving scalable implementation practices and reusable delivery assets across the organization.&nbsp;</p>\n</div>","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/smiledigitalhealth/6dfdd20e-222b-4ffa-b4cc-7d5954ce2791","applyUrl":"https://jobs.lever.co/smiledigitalhealth/6dfdd20e-222b-4ffa-b4cc-7d5954ce2791/apply"},{"additionalPlain":"Some of the benefits we offer:\n* Remote Work Environment\n* Flexible Time Away From Work Policy including PTO, Personal and Sick Days\n* Competitive Salary and Health/Medical Benefits\n* RRSP/TFSA/401K Employee Contribution\n* Life and Disability\n* Employee Assistance Program\n* FHIR Study Program and Skillsoft Learning\n* Super HAPI Fun Club\n\nSmile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.\n \nWe welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.\n","additional":"<div><b>Some of the benefits we offer:</b></div><div>* Remote Work Environment</div><div>* Flexible Time Away From Work Policy including PTO, Personal and Sick Days</div><div>* Competitive Salary and Health/Medical Benefits</div><div>* RRSP/TFSA/401K Employee Contribution</div><div>* Life and Disability</div><div>* Employee Assistance Program</div><div>* FHIR Study Program and Skillsoft Learning</div><div>* Super HAPI Fun Club</div><div><br></div><div>Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.&nbsp; We are dedicated to fostering a workplace that values diversity, equity, and inclusion.</div><div>&nbsp;</div><div>We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.</div>","categories":{"commitment":"Full Time","department":"Payer Solutions","location":"Toronto, Ontario","team":"Software Compliance and Automation","allLocations":["Toronto, Ontario"]},"createdAt":1775678931699,"descriptionPlain":"Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries.  We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! \n \nSmile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.\n \nAt its heart, the Smile platform enables people and organizations to better manage healthcare data.  We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday! \n\nApply today and find plenty of reasons to SMILE!\n\n\nThe Technical Product Manager (TPM) plays a pivotal and hands-on role as a product leader in translating market and client needs into technically sound product capabilities. This role leads both the internal technical product management (such as, architecture alignment, roadmap and delivery coordination) as well as leading the external market product strategy (such as, competitive insights, customer feedback, and product positioning). This will be a critical role in bridging product capabilities and technical teams throughout the product lifecycle—from early-stage feasibility to design oversight and delivery—to ensure scalable, performant, and interoperable solutions with deep alignment to engineering and architecture.\n","description":"<div>Working for a company like Smile Digital Health means supporting our mandate for <b><i>#BetterGlobalHealth</i></b>. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries.  We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!&nbsp;</div><div>&nbsp;</div><div>Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.</div><div>&nbsp;</div><div>At its heart, the Smile platform enables people and organizations to better manage healthcare data.  We help&nbsp;generate and&nbsp;liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing &nbsp;<i><b>#BetterGlobalHealth </b></i>to patients everyday! </div><div><br></div><div><b>Apply today and find plenty of reasons to SMILE!</b></div><div><br></div><div>The Technical Product Manager (TPM) plays a pivotal and hands-on role as a product leader in translating market and client needs into technically sound product capabilities. This role leads both the internal technical product management (such as, architecture alignment, roadmap and delivery coordination) as well as leading the external market product strategy (such as, competitive insights, customer feedback, and product positioning). This will be a critical role in bridging product capabilities and technical teams throughout the product lifecycle—from early-stage feasibility to design oversight and delivery—to ensure scalable, performant, and interoperable solutions with deep alignment to engineering and architecture.</div>","id":"b9bb7eb7-3acc-4efe-b2cb-fe91a27aaf25","lists":[{"text":"Responsibilities:","content":"\n<li>Define and own the product strategy for Smile’s Core CDR platform components — including data ingestion pipelines, data quality (master data management, enrichment, etc), persistence layer, and administration capabilities.</li>\n<li>Collaborate with technical teams to perform in-depth technical analysis to identify gaps between product and market/client needs, particularly in interoperability, performance, scalability, and standards compliance.</li>\n<li>Translate architectural patterns and operational needs into clear, actionable product requirements.</li>\n<li>Participate in architecture and code review discussions to validate feasibility, scalability, and maintainability of proposed solutions.&nbsp;</li>\n<li>Maintain a deep technical understanding of the stack (Java, HAPI FHIR, Kubernetes, Postgres, Kafka, etc.) to reason trade-offs and guide prioritization.&nbsp;</li>\n<li>Champion product capabilities related to data quality, deduplication, enrichment, and lifecycle management across ingest and persistence flows.</li>\n<li>Support backlog refinement and delivery oversight by providing technical context, architectural input, and prioritization guidance throughout the implementation lifecycle.</li>\n<li>Support architecture and design discussions to ensure product features are technically feasible, secure, and aligns with agile methodology and long-term platform strategy.</li>\n<li>Participate in architecture discussions to validate feasibility, scalability, and maintainability of proposed solutions.&nbsp;</li>\n<li>Collaborate with cross-functional technical teams to ensure high-fidelity execution of the product roadmap.</li>\n<li>Support cross-functional teams and leaders in developing product communication materials (presentations, articles, white papers), product sales strategies, training, and internal and external demos.</li>\n<li>Conduct competitive research to benchmark and identify differentiators for specific platform capabilities</li>\n<li>Evangelize product and/or features to both internal cross-functional teams and external customers, hosting customer conversations and attending/presenting at relevant events.</li>\n<li>Guide customer conversations and solutioning discussions as needed to validate technical direction and clarify platform capabilities.</li>\n<li>Enable the success of Smile’s product teams by ensuring platform capabilities are well documented, versioned, and consumable.</li>\n<li>Serve as a technical resource to unblock delivery teams, balancing client requirements with architectural and operational considerations.</li>\n<li>Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized.&nbsp;&nbsp;</li>\n<li>Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.</li>\n<li>Comply with the privacy, security and confidentiality policies.&nbsp;</li>\n<li>Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party. A breach of policy or misuse of information could result in disciplinary action up to and including termination of employment.</li>\n<li>&nbsp;</li>\n"},{"text":"Requirements: ","content":"\n<li>5+ years of experience in a Technical Product Management, Software Engineering, or Platform Product Ownership role, or related technical role in software product development.</li>\n<li>Post-secondary education in Computer Science, Software Engineering, Health Informatics, with a strong technical component, or a related field.</li>\n<li>Proven experience delivering complex software products or platforms, ideally in healthcare or enterprise environments.</li>\n<li>Strong understanding of FHIR, FHIR / HAPI FHIR and RESTful API standards, Data integration, ETL, and data persistence patterns, Authentication and authorization frameworks (OAuth2, OIDC, SAML), and Healthcare interoperability (FHIR, HL7 v2, CDA, etc.) and terminology standards (LOINC, SNOMED, ICD-10).&nbsp;</li>\n<li>Experience with CI/CD, Software Release cycles, and Software Development Lifecycle.&nbsp;</li>\n<li>Demonstrated ability to review architecture/design proposals, translate use cases into technical requirements, and guide implementation discussions.</li>\n<li>Ability to read, write, and reason through code — enough to understand architecture proposals, review pull requests, or validate technical decisions.</li>\n<li>Demonstrated consultative experience including facilitating meetings and communications with executive-level clients, prospects, and partners.</li>\n<li>Experience collaborating with engineering and architecture teams in cloud-native environments (e.g., Kubernetes, Helm, Terraform).&nbsp;</li>\n<li>Critical thinking skills with a creative solution-oriented mindset.</li>\n<li>Self-driven, proactive, and results-oriented, with effective time management and written and verbal communication skills.</li>\n<li>Experience with large-scale distributed systems or data platforms, preferred.&nbsp;</li>\n<li>Familiarity with observability, logging, and system administration tools, preferred.</li>\n<li>Prior experience in healthcare data platforms or interoperability systems is an asset.</li>\n"},{"text":"Additional Information:","content":"<div>Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.&nbsp;<br>This position is a replacement role, created to support Smile’s continued growth and commitment.</div>"}],"salaryRange":{"min":115000,"max":130000,"currency":"CAD","interval":"per-year-salary"},"text":"Technical Product Manager - Remote Canada","country":"CA","workplaceType":"remote","opening":"<div>Working for a company like Smile Digital Health means supporting our mandate for <b><i>#BetterGlobalHealth</i></b>. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries.  We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!&nbsp;</div><div>&nbsp;</div><div>Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.</div><div>&nbsp;</div><div>At its heart, the Smile platform enables people and organizations to better manage healthcare data.  We help&nbsp;generate and&nbsp;liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing &nbsp;<i><b>#BetterGlobalHealth </b></i>to patients everyday! </div><div><br></div><div><b>Apply today and find plenty of reasons to SMILE!</b></div>","openingPlain":"Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries.  We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! \n \nSmile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.\n \nAt its heart, the Smile platform enables people and organizations to better manage healthcare data.  We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday! \n\nApply today and find plenty of reasons to SMILE!\n","descriptionBody":"<div>The Technical Product Manager (TPM) plays a pivotal and hands-on role as a product leader in translating market and client needs into technically sound product capabilities. This role leads both the internal technical product management (such as, architecture alignment, roadmap and delivery coordination) as well as leading the external market product strategy (such as, competitive insights, customer feedback, and product positioning). This will be a critical role in bridging product capabilities and technical teams throughout the product lifecycle&mdash;from early-stage feasibility to design oversight and delivery&mdash;to ensure scalable, performant, and interoperable solutions with deep alignment to engineering and architecture.</div>","descriptionBodyPlain":"The Technical Product Manager (TPM) plays a pivotal and hands-on role as a product leader in translating market and client needs into technically sound product capabilities. This role leads both the internal technical product management (such as, architecture alignment, roadmap and delivery coordination) as well as leading the external market product strategy (such as, competitive insights, customer feedback, and product positioning). This will be a critical role in bridging product capabilities and technical teams throughout the product lifecycle—from early-stage feasibility to design oversight and delivery—to ensure scalable, performant, and interoperable solutions with deep alignment to engineering and architecture.\n","hostedUrl":"https://jobs.lever.co/smiledigitalhealth/b9bb7eb7-3acc-4efe-b2cb-fe91a27aaf25","applyUrl":"https://jobs.lever.co/smiledigitalhealth/b9bb7eb7-3acc-4efe-b2cb-fe91a27aaf25/apply"},{"additionalPlain":"Some of the benefits we offer:\n* Remote Work Environment\n* Flexible Time Away From Work Policy including PTO, Personal and Sick Days\n* Competitive Salary and Health/Medical Benefits\n* RRSP/TFSA/401K Employee Contribution\n* Life and Disability\n* Employee Assistance Program\n* FHIR Study Program and Skillsoft Learning\n* Super HAPI Fun Club\n\nSmile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.\n \nWe welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.\n","additional":"<div><b>Some of the benefits we offer:</b></div><div>* Remote Work Environment</div><div>* Flexible Time Away From Work Policy including PTO, Personal and Sick Days</div><div>* Competitive Salary and Health/Medical Benefits</div><div>* RRSP/TFSA/401K Employee Contribution</div><div>* Life and Disability</div><div>* Employee Assistance Program</div><div>* FHIR Study Program and Skillsoft Learning</div><div>* Super HAPI Fun Club</div><div><br></div><div>Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.&nbsp; We are dedicated to fostering a workplace that values diversity, equity, and inclusion.</div><div>&nbsp;</div><div>We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.</div>","categories":{"commitment":"Full Time","department":"Payer Solutions","location":"Remote US","team":"Software Compliance and Automation","allLocations":["Remote US"]},"createdAt":1779463413887,"descriptionPlain":"Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries.  We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! \n \nSmile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.\n \nAt its heart, the Smile platform enables people and organizations to better manage healthcare data.  We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday! \n\nApply today and find plenty of reasons to SMILE!\n\n\nThe Technical Product Manager (TPM) plays a pivotal and hands-on role as a product leader in translating market and client needs into technically sound product capabilities. This role leads both the internal technical product management (such as, architecture alignment, roadmap and delivery coordination) as well as leading the external market product strategy (such as, competitive insights, customer feedback, and product positioning). This will be a critical role in bridging product capabilities and technical teams throughout the product lifecycle—from early-stage feasibility to design oversight and delivery—to ensure scalable, performant, and interoperable solutions with deep alignment to engineering and architecture.\n","description":"<div>Working for a company like Smile Digital Health means supporting our mandate for <b><i>#BetterGlobalHealth</i></b>. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries.  We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!&nbsp;</div><div>&nbsp;</div><div>Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.</div><div>&nbsp;</div><div>At its heart, the Smile platform enables people and organizations to better manage healthcare data.  We help&nbsp;generate and&nbsp;liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing &nbsp;<i><b>#BetterGlobalHealth </b></i>to patients everyday! </div><div><br></div><div><b>Apply today and find plenty of reasons to SMILE!</b></div><div><br></div><div>The Technical Product Manager (TPM) plays a pivotal and hands-on role as a product leader in translating market and client needs into technically sound product capabilities. This role leads both the internal technical product management (such as, architecture alignment, roadmap and delivery coordination) as well as leading the external market product strategy (such as, competitive insights, customer feedback, and product positioning). This will be a critical role in bridging product capabilities and technical teams throughout the product lifecycle—from early-stage feasibility to design oversight and delivery—to ensure scalable, performant, and interoperable solutions with deep alignment to engineering and architecture.</div>","id":"073902de-16df-4e64-b6b0-49f5dcf31bb5","lists":[{"text":"Responsibilities:","content":"\n<li>Define and own the product strategy for Smile’s Core CDR platform components — including data ingestion pipelines, data quality (master data management, enrichment, etc), persistence layer, and administration capabilities.</li>\n<li>Collaborate with technical teams to perform in-depth technical analysis to identify gaps between product and market/client needs, particularly in interoperability, performance, scalability, and standards compliance.</li>\n<li>Translate architectural patterns and operational needs into clear, actionable product requirements.</li>\n<li>Participate in architecture and code review discussions to validate feasibility, scalability, and maintainability of proposed solutions.&nbsp;</li>\n<li>Maintain a deep technical understanding of the stack (Java, HAPI FHIR, Kubernetes, Postgres, Kafka, etc.) to reason trade-offs and guide prioritization.&nbsp;</li>\n<li>Champion product capabilities related to data quality, deduplication, enrichment, and lifecycle management across ingest and persistence flows.</li>\n<li>Support backlog refinement and delivery oversight by providing technical context, architectural input, and prioritization guidance throughout the implementation lifecycle.</li>\n<li>Support architecture and design discussions to ensure product features are technically feasible, secure, and aligns with agile methodology and long-term platform strategy.</li>\n<li>Participate in architecture discussions to validate feasibility, scalability, and maintainability of proposed solutions.&nbsp;</li>\n<li>Collaborate with cross-functional technical teams to ensure high-fidelity execution of the product roadmap.</li>\n<li>Support cross-functional teams and leaders in developing product communication materials (presentations, articles, white papers), product sales strategies, training, and internal and external demos.</li>\n<li>Conduct competitive research to benchmark and identify differentiators for specific platform capabilities</li>\n<li>Evangelize product and/or features to both internal cross-functional teams and external customers, hosting customer conversations and attending/presenting at relevant events.</li>\n<li>Guide customer conversations and solutioning discussions as needed to validate technical direction and clarify platform capabilities.</li>\n<li>Enable the success of Smile’s product teams by ensuring platform capabilities are well documented, versioned, and consumable.</li>\n<li>Serve as a technical resource to unblock delivery teams, balancing client requirements with architectural and operational considerations.</li>\n<li>Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized.&nbsp;&nbsp;</li>\n<li>Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.</li>\n<li>Comply with the privacy, security and confidentiality policies.&nbsp;</li>\n<li>Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party. A breach of policy or misuse of information could result in disciplinary action up to and including termination of employment.</li>\n<li>&nbsp;</li>\n"},{"text":"Requirements: ","content":"\n<li>5+ years of experience in a Technical Product Management, Software Engineering, or Platform Product Ownership role, or related technical role in software product development.</li>\n<li>Post-secondary education in Computer Science, Software Engineering, Health Informatics, with a strong technical component, or a related field.</li>\n<li>Proven experience delivering complex software products or platforms, ideally in healthcare or enterprise environments.</li>\n<li>Strong understanding of FHIR, FHIR / HAPI FHIR and RESTful API standards, Data integration, ETL, and data persistence patterns, Authentication and authorization frameworks (OAuth2, OIDC, SAML), and Healthcare interoperability (FHIR, HL7 v2, CDA, etc.) and terminology standards (LOINC, SNOMED, ICD-10).&nbsp;</li>\n<li>Experience with CI/CD, Software Release cycles, and Software Development Lifecycle.&nbsp;</li>\n<li>Demonstrated ability to review architecture/design proposals, translate use cases into technical requirements, and guide implementation discussions.</li>\n<li>Ability to read, write, and reason through code — enough to understand architecture proposals, review pull requests, or validate technical decisions.</li>\n<li>Demonstrated consultative experience including facilitating meetings and communications with executive-level clients, prospects, and partners.</li>\n<li>Experience collaborating with engineering and architecture teams in cloud-native environments (e.g., Kubernetes, Helm, Terraform).&nbsp;</li>\n<li>Critical thinking skills with a creative solution-oriented mindset.</li>\n<li>Self-driven, proactive, and results-oriented, with effective time management and written and verbal communication skills.</li>\n<li>Experience with large-scale distributed systems or data platforms, preferred.&nbsp;</li>\n<li>Familiarity with observability, logging, and system administration tools, preferred.</li>\n<li>Prior experience in healthcare data platforms or interoperability systems is an asset.</li>\n"},{"text":"Additional Information:","content":"<div>Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.&nbsp;<br>This position is a replacement role, created to support Smile’s continued growth and commitment.</div>"}],"salaryRange":{"min":115000,"max":130000,"currency":"USD","interval":"per-year-salary"},"text":"Technical Product Manager - Remote United States","country":"US","workplaceType":"remote","opening":"<div>Working for a company like Smile Digital Health means supporting our mandate for <b><i>#BetterGlobalHealth</i></b>. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries.  We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!&nbsp;</div><div>&nbsp;</div><div>Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.</div><div>&nbsp;</div><div>At its heart, the Smile platform enables people and organizations to better manage healthcare data.  We help&nbsp;generate and&nbsp;liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing &nbsp;<i><b>#BetterGlobalHealth </b></i>to patients everyday! </div><div><br></div><div><b>Apply today and find plenty of reasons to SMILE!</b></div>","openingPlain":"Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries.  We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! \n \nSmile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.\n \nAt its heart, the Smile platform enables people and organizations to better manage healthcare data.  We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday! \n\nApply today and find plenty of reasons to SMILE!\n","descriptionBody":"<div>The Technical Product Manager (TPM) plays a pivotal and hands-on role as a product leader in translating market and client needs into technically sound product capabilities. This role leads both the internal technical product management (such as, architecture alignment, roadmap and delivery coordination) as well as leading the external market product strategy (such as, competitive insights, customer feedback, and product positioning). This will be a critical role in bridging product capabilities and technical teams throughout the product lifecycle&mdash;from early-stage feasibility to design oversight and delivery&mdash;to ensure scalable, performant, and interoperable solutions with deep alignment to engineering and architecture.</div>","descriptionBodyPlain":"The Technical Product Manager (TPM) plays a pivotal and hands-on role as a product leader in translating market and client needs into technically sound product capabilities. This role leads both the internal technical product management (such as, architecture alignment, roadmap and delivery coordination) as well as leading the external market product strategy (such as, competitive insights, customer feedback, and product positioning). This will be a critical role in bridging product capabilities and technical teams throughout the product lifecycle—from early-stage feasibility to design oversight and delivery—to ensure scalable, performant, and interoperable solutions with deep alignment to engineering and architecture.\n","hostedUrl":"https://jobs.lever.co/smiledigitalhealth/073902de-16df-4e64-b6b0-49f5dcf31bb5","applyUrl":"https://jobs.lever.co/smiledigitalhealth/073902de-16df-4e64-b6b0-49f5dcf31bb5/apply"}]