[{"additionalPlain":"Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified and interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. including the frequency of functions.\n\n\nAbout our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified and interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. including the frequency of functions.
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered
Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\n
\nSmarsh is seeking an Account Executive, Corporate Accounts to join our fast-growing Sales team. This candidate will actively engage with prospective new clients via phone, and web conference to introduce Smarsh products and value proposition. Smarsh partners with a wide breadth of mobile (i.e., AT&T, Verizon), social (i.e., LinkedIn, Facebook) and collaboration (i.e., Slack, Microsoft) partners to deliver vital governance and compliance solutions for companies in highly regulated industries. Someone who embraces new opportunities, is motivated by professional advancement, demonstrates curiosity, enjoys problem solving, delivers excellence, and thrives in a changing, fast-growth environment is the ideal candidate. The candidate will work cross-functionally with the larger Smarsh team on several high-impact and high-visibility projects. Should possess a results-oriented mentality, have an energetic personality, know the value of being a good team player, and be driven in determining your own W2 at the end of the year!
","id":"eeb11666-eb49-40c9-93b0-c96dcd68203c","lists":[{"text":"How will you contribute? ","content":"\nActively engage with prospective new clients via phone, and web conference to introduce Smarsh products and value proposition.\nHigh volume of prospecting activities and lead generation within your assigned territory to identify new potential Smarsh customers in the Corporate Sales segment.\nConsistently meet or exceed quarterly bookings goal.\nInteract with Management team in 1:1, team meetings and via forecasting and reporting to provide high quality service.\nMaintain accurate and timely forecast that is kept up to date as the opportunity progresses through the sales cycle.\nMaintain accurate system hygiene in Salesforce, including keeping notes in opportunities up to date.\nEstablish and maintain a positive working relationship with all colleagues and customers.\nProvide industry regulation changes and updates to our client base, as and when implemented.\nEffectively use sales tools: Salesforce, LISN, Outreach.io, Zoominfo, and others to prospect.\nMaintain coverage of accounts in territory. Coverage defined by Sales Excellence Framework.\nManages time effectively to hit quota, KPIs and continues education in sales skills or product knowledge\nFocuses on Corporate Sales accounts 51-1000 employees or threshold determined by management.\n"},{"text":" What will you bring? ","content":"\nAbility to multi-task and manage a large pipeline.\nKnowledge of financial markets and or hosted technology services is highly advantageous.\nProfessional oral and written communication skills.\nStrong organizational skills.\nDetail oriented.\nAbility to effectively work across multiple departments.\nQuickly overcome objections.\nVery Proficient in Salesforce.com.\n2-3 years prior SaaS or software sales experience.\nTrack record of sustained success/over-achievement in a sales role.\nExperience managing the entire sales cycle, from prospecting through negotiation and closing.\nExcellent customer service and telephone manner.\nExcellent written and verbal communication skills.\nFamiliar or working knowledge of Salesforce.com.\nBachelor’s degree preferred.\n"},{"text":"What do we offer?","content":"\nHealthcare insurance\nWe provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.\nPersonal time off\nA healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements\n401K Match\nSmarsh provides a 4% 401K match for which employees are fully vested on day one.\nSabbatical: The Smarsh sabbatical programme provides a time to recharge, study or simply do something you are passionate about away from the workplace. Employees are eligible after six years of service.\nRecognition: We’re big on kudos for a job well done. Our employee-recognition programme enables co-workers to nominate their peers who best embody our core values for recognition\n"}],"salaryRange":{"min":70000,"max":90000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
\nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
\n
\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
\n
\nLocal cost of living assessments are done for each new hire at the time of offer.
\n
","salaryDescriptionPlain":" \nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.\n \nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.\n \nLocal cost of living assessments are done for each new hire at the time of offer.\n \n","text":"Account Executive II, Corporate Accounts (New Logo)","country":"US","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\n
\nSmarsh is seeking an Account Executive, Corporate Accounts to join our fast-growing Sales team. This candidate will actively engage with prospective new clients via phone, and web conference to introduce Smarsh products and value proposition. Smarsh partners with a wide breadth of mobile (i.e., AT&T, Verizon), social (i.e., LinkedIn, Facebook) and collaboration (i.e., Slack, Microsoft) partners to deliver vital governance and compliance solutions for companies in highly regulated industries. Someone who embraces new opportunities, is motivated by professional advancement, demonstrates curiosity, enjoys problem solving, delivers excellence, and thrives in a changing, fast-growth environment is the ideal candidate. The candidate will work cross-functionally with the larger Smarsh team on several high-impact and high-visibility projects. Should possess a results-oriented mentality, have an energetic personality, know the value of being a good team player, and be driven in determining your own W2 at the end of the year!
","descriptionBodyPlain":"Summary\n \nSmarsh is seeking an Account Executive, Corporate Accounts to join our fast-growing Sales team. This candidate will actively engage with prospective new clients via phone, and web conference to introduce Smarsh products and value proposition. Smarsh partners with a wide breadth of mobile (i.e., AT&T, Verizon), social (i.e., LinkedIn, Facebook) and collaboration (i.e., Slack, Microsoft) partners to deliver vital governance and compliance solutions for companies in highly regulated industries. Someone who embraces new opportunities, is motivated by professional advancement, demonstrates curiosity, enjoys problem solving, delivers excellence, and thrives in a changing, fast-growth environment is the ideal candidate. The candidate will work cross-functionally with the larger Smarsh team on several high-impact and high-visibility projects. Should possess a results-oriented mentality, have an energetic personality, know the value of being a good team player, and be driven in determining your own W2 at the end of the year!\n","hostedUrl":"https://jobs.lever.co/smarsh/eeb11666-eb49-40c9-93b0-c96dcd68203c","applyUrl":"https://jobs.lever.co/smarsh/eeb11666-eb49-40c9-93b0-c96dcd68203c/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Portland","team":"Sales Front Line","allLocations":["Portland","Atlanta","Pleasanton","US - Remote"]},"createdAt":1768254982032,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nSummary\n \nThe Corporate Sales unit at Smarsh serves a wide range of business customers, from large organizations to individual accounts. The Corporate 3 team focuses on the largest organizations within this segment, offering solutions tailored for clients spanning financial services, technology, healthcare, and an array of other industries requiring communications archiving and intelligence. While Financial Services and other regulated sectors are the primary ideal customer profile, the team is not strictly limited to these industries.\n \nThis role reports into the Director of Corporate Sales. The Account Executive III is responsible for acquiring new customers within the Corporate III segment. The candidate is responsible for building a credible and predictable sales funnel, delivering on the sales growth targets associated with acquiring new logos and ensuring our teams across Smarsh are set up for success post-sale. The SME must possess a strong understanding of the financial industry & compliance workflows.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\n
\nThe Corporate Sales unit at Smarsh serves a wide range of business customers, from large organizations to individual accounts. The Corporate 3 team focuses on the largest organizations within this segment, offering solutions tailored for clients spanning financial services, technology, healthcare, and an array of other industries requiring communications archiving and intelligence. While Financial Services and other regulated sectors are the primary ideal customer profile, the team is not strictly limited to these industries.
\n
\nThis role reports into the Director of Corporate Sales. The Account Executive III is responsible for acquiring new customers within the Corporate III segment. The candidate is responsible for building a credible and predictable sales funnel, delivering on the sales growth targets associated with acquiring new logos and ensuring our teams across Smarsh are set up for success post-sale. The SME must possess a strong understanding of the financial industry & compliance workflows.
","id":"ef498f12-8a72-4f93-b776-e70c6cb21982","lists":[{"text":"How will you contribute?","content":"\nSales Performance: Generate new business by targeting sizable organizations and regulated industry clients; this position does not include management of existing accounts.\nSales Opportunities: Develop sales strategies to address the needs of customers across financial, technology, healthcare, and other verticals.\nSalesforce Management: Maintain key forecasting and communication notes in support of our sales process.\nDaily Operations: Execute and measure daily activities using specific, measurable, attainable, reasonable, and time-bound mechanisms and tools.\nBusiness Processes: Collaborate with team members to define and improve current and future business processes.\nStakeholder Communication: Communicate opportunity and pipeline progress with company stakeholders.\nTeamwork: Collaborate with cross-functional teams to ensure effective onboarding and satisfaction for newly acquired clients\n"},{"text":"What will you bring?","content":"\nSales Experience: At least 8 years of progressively complex sales experience, including 4 years as a successful quota-carrying sales representative. Proven success in generating new business and consistently achieving or exceeding sales targets for large mid-market clients.\nIndustry Knowledge: Experience selling SaaS products to Financial Services customers, with a deep understanding of their needs. Proven ability to quickly learn and adapt to the compliance needs of multiple verticals beyond financial services.\nStrategic and Consultative Selling: Strong consultative sales skills with a track record of identifying and solving client business challenges. Ability to develop and implement tailored sales strategies for complex, solution-based engagements.\nCollaboration and Leadership: Demonstrated ability to collaborate cross-functionally and work effectively with internal teams for successful customer onboarding and satisfaction. Strong leadership, mentorship, and teamwork skills with excellent organization and recordkeeping habits.\nCommunication and Stakeholder Management: Superior written and verbal communication abilities, including skillful negotiation and stakeholder management. Proven effectiveness in pipeline management, forecasting, and maintaining clear communication across accounts\nEducation and Certification: Advanced degree(s) in business, marketing, or a related field preferred.\n"}],"salaryRange":{"min":90000,"max":110000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
\nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
\n
\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
\n
\nLocal cost of living assessments are done for each new hire at the time of offer.
","salaryDescriptionPlain":" \nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.\n \nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.\n \nLocal cost of living assessments are done for each new hire at the time of offer.\n","text":"Account Executive III, Corporate Accounts (New Logo)","country":"US","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\n
\nThe Corporate Sales unit at Smarsh serves a wide range of business customers, from large organizations to individual accounts. The Corporate 3 team focuses on the largest organizations within this segment, offering solutions tailored for clients spanning financial services, technology, healthcare, and an array of other industries requiring communications archiving and intelligence. While Financial Services and other regulated sectors are the primary ideal customer profile, the team is not strictly limited to these industries.
\n
\nThis role reports into the Director of Corporate Sales. The Account Executive III is responsible for acquiring new customers within the Corporate III segment. The candidate is responsible for building a credible and predictable sales funnel, delivering on the sales growth targets associated with acquiring new logos and ensuring our teams across Smarsh are set up for success post-sale. The SME must possess a strong understanding of the financial industry & compliance workflows.
","descriptionBodyPlain":"Summary\n \nThe Corporate Sales unit at Smarsh serves a wide range of business customers, from large organizations to individual accounts. The Corporate 3 team focuses on the largest organizations within this segment, offering solutions tailored for clients spanning financial services, technology, healthcare, and an array of other industries requiring communications archiving and intelligence. While Financial Services and other regulated sectors are the primary ideal customer profile, the team is not strictly limited to these industries.\n \nThis role reports into the Director of Corporate Sales. The Account Executive III is responsible for acquiring new customers within the Corporate III segment. The candidate is responsible for building a credible and predictable sales funnel, delivering on the sales growth targets associated with acquiring new logos and ensuring our teams across Smarsh are set up for success post-sale. The SME must possess a strong understanding of the financial industry & compliance workflows.\n","hostedUrl":"https://jobs.lever.co/smarsh/ef498f12-8a72-4f93-b776-e70c6cb21982","applyUrl":"https://jobs.lever.co/smarsh/ef498f12-8a72-4f93-b776-e70c6cb21982/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered
Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\n
\nAs part of our Enterprise Sales team, you will be selling to our top enterprise accounts and working with Fortune 500 caliber clients across the world. You will manage the complete end to end sales-cycles, often presenting to C-level executives.
\n
","id":"cd0167b4-bdc3-49f6-b215-e267efed3365","lists":[{"text":"How will you contribute?","content":"\nDeliver new business to Enterprise-level customers in a named account list territory by promoting our SaaS based compliance solutions to Manufacturers, Distributors, Automotive, Pharmaceutical, Healthcare and other verticals outside of Financial Services. \nDevelop meaningful business relationships with key stakeholders and influencers, driving value-led conversations and presentations to articulate Smarsh’s strategic impact on their organization. \nBring your Rolodex and make an impact quickly; you will need a hunter mentality and the hunger to break new ground as you go \nLead from the front and use your entrepreneurial skill to build and expand your franchise. \nLead generation, qualification & opportunity management to closure. \nInfluence internal key stakeholders to drive effectiveness and collaboration for closing enterprise-wide deals. \nConsistently deliver against your quota, while prioritizing and delivering outstanding customer sales experience. \nMaintain accurate and timely forecasts throughout the sales cycle on a weekly basis. \nNegotiate and participate in contractual processes through close. \nOther duties as assigned. \n"},{"text":"What will you bring?","content":"\nA minimum of 5+ years proven experience and history of quota achievement selling into global, large enterprise accounts \nUnderstanding of DOJ actions and potential impacts of Regulatory actions for the industries noted above \nAbility to identify a key business problem and quantify the value of solving \nAbility to have thoughtful conversations with decision makers and C-Suite executives (CCO, COO, CIO, CFO) \nIntellectual Curiosity \nA passion to learn and become a student of our business. \nStrong Business Acumen and Understanding of Key Value Drivers across the industries you cover \nSuccessful SaaS sales experience \nHigh degree of accountability \nInternal collaboration and relationship building skills \nA commitment to the pursuit of excellence \nAbility to thrive in a fast paced, scaling business \nStrategic thinker and problem solver \n"}],"salaryRange":{"min":130000,"max":170000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
\nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
\n
\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
\n
\nLocal cost of living assessments are done for each new hire at the time of offer.
","salaryDescriptionPlain":" \nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.\n \nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.\n \nLocal cost of living assessments are done for each new hire at the time of offer.\n","text":"Account Executive, Enterprise (Emerging Markets)","country":"US","workplaceType":"remote","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\n
\nAs part of our Enterprise Sales team, you will be selling to our top enterprise accounts and working with Fortune 500 caliber clients across the world. You will manage the complete end to end sales-cycles, often presenting to C-level executives.
\n
","descriptionBodyPlain":"Summary\n \nAs part of our Enterprise Sales team, you will be selling to our top enterprise accounts and working with Fortune 500 caliber clients across the world. You will manage the complete end to end sales-cycles, often presenting to C-level executives.\n \n","hostedUrl":"https://jobs.lever.co/smarsh/cd0167b4-bdc3-49f6-b215-e267efed3365","applyUrl":"https://jobs.lever.co/smarsh/cd0167b4-bdc3-49f6-b215-e267efed3365/apply"},{"additionalPlain":"Healthcare insurance - We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.\nPersonal time off - A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements\n401K Match - Smarsh provides a 4% 401K match for which employees are fully vested on day one.\nSabbatical – The Smarsh sabbatical program provides a time to recharge, to study or simply a time to do something you are passionate about away from the workplace. Employees are eligible after six years of service.\nRecognition - We’re big on kudos for a job well done. Our employee-recognition program enables co-workers to nominate their peers who best embody our core values for recognition\n\n\nAbout our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"Healthcare insurance - We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.
\nPersonal time off - A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements
\n401K Match - Smarsh provides a 4% 401K match for which employees are fully vested on day one.
\nSabbatical – The Smarsh sabbatical program provides a time to recharge, to study or simply a time to do something you are passionate about away from the workplace. Employees are eligible after six years of service.
\nRecognition - We’re big on kudos for a job well done. Our employee-recognition program enables co-workers to nominate their peers who best embody our core values for recognition
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered
Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\n
\nThis candidate will actively engage with prospective new clients via phone, and web conference to introduce Smarsh products and value proposition. Smarsh partners with a wide breadth of mobile (i.e., AT&T, Verizon), social (i.e., LinkedIn, Facebook) and collaboration (i.e., Slack, Microsoft) partners to deliver vital governance and compliance solutions for companies in highly regulated industries. Someone who embraces new opportunities, is motivated by professional advancement, demonstrates curiosity, enjoys problem solving, delivers excellence, and thrives in a changing, fast-growth environment is the ideal candidate. The candidate will work cross-functionally with the larger Smarsh team on several high-impact and high-visibility projects.
\n
","id":"81e45abd-0bf0-4cc1-a073-3d2260a510fa","lists":[{"text":"How will you contribute? ","content":"\nHigh volume of prospecting activities and lead generation within your assigned territory to identify new potential Smarsh customers in the government segment\nConsistently meet or exceed quarterly bookings goal\nInteract with Management team in 1:1, team meetings and via forecasting and reporting to provide high quality service\nMaintain accurate and timely forecast that is kept up to date as the opportunity progresses through the sales cycle\nMaintain accurate system hygiene in Salesforce, including keeping notes in opportunities up to date\nEstablish and maintain a positive working relationship with all colleagues and customers\nProvide industry regulation changes and updates to our client base, as and when implemented\nEffectively use sales tools: Salesforce, LISN, Outreach.io, Zoominfo, and others to prospect\nMaintain coverage of accounts in territory. Coverage defined by Sales Excellence Framework\nManages time effectively to hit quota, KPIs and continues education in sales skills or product knowledge\nFocuses on Corporate Sales accounts 1-50 employees or threshold determined by management\nOther duties as assigned \n"},{"text":" What will you bring? ","content":"\nKnowledge of SLED procurement processes and regulations\nExperienced in responding to SLED government requests\nTrack record of sustained success/over-achievement in a sales role\nExperience managing the entire sales cycle, from prospecting through negotiation and closing\nKnowledge of financial markets and or hosted technology services is highly advantageous\nExcellent customer service and telephone manner\nExcellent written and verbal communication skills\nFamiliar or working knowledge of Salesforce.com\nBachelor’s degree preferred\nPassion for helping customers succeed\nExcellent verbal, written, and interpersonal communication skills\nStrong diagnosis and problem-solving abilities\n"}],"salaryRange":{"currency":"USD","interval":"per-year-salary","max":110000,"min":90000},"salaryDescription":"
\nThe above base salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
\n
\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
\n
\nLocal cost of living assessments are done for each new hire at the time of offer.
\n
","salaryDescriptionPlain":" \nThe above base salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.\n \nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.\n \nLocal cost of living assessments are done for each new hire at the time of offer.\n \n","text":"Account Executive, SLED","country":"US","workplaceType":"remote","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\n
\nThis candidate will actively engage with prospective new clients via phone, and web conference to introduce Smarsh products and value proposition. Smarsh partners with a wide breadth of mobile (i.e., AT&T, Verizon), social (i.e., LinkedIn, Facebook) and collaboration (i.e., Slack, Microsoft) partners to deliver vital governance and compliance solutions for companies in highly regulated industries. Someone who embraces new opportunities, is motivated by professional advancement, demonstrates curiosity, enjoys problem solving, delivers excellence, and thrives in a changing, fast-growth environment is the ideal candidate. The candidate will work cross-functionally with the larger Smarsh team on several high-impact and high-visibility projects.
\n
","descriptionBodyPlain":"Summary\n \nThis candidate will actively engage with prospective new clients via phone, and web conference to introduce Smarsh products and value proposition. Smarsh partners with a wide breadth of mobile (i.e., AT&T, Verizon), social (i.e., LinkedIn, Facebook) and collaboration (i.e., Slack, Microsoft) partners to deliver vital governance and compliance solutions for companies in highly regulated industries. Someone who embraces new opportunities, is motivated by professional advancement, demonstrates curiosity, enjoys problem solving, delivers excellence, and thrives in a changing, fast-growth environment is the ideal candidate. The candidate will work cross-functionally with the larger Smarsh team on several high-impact and high-visibility projects. \n \n","hostedUrl":"https://jobs.lever.co/smarsh/81e45abd-0bf0-4cc1-a073-3d2260a510fa","applyUrl":"https://jobs.lever.co/smarsh/81e45abd-0bf0-4cc1-a073-3d2260a510fa/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Bangalore","team":"Customer Support","allLocations":["Bangalore"]},"createdAt":1779081963211,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nAbout team\nEvent Team is basically responsible for monitoring the alerts, validating them, creating tickets and perform basic/advanced level troubleshooting to ensure that the issue is fixed. We are a 24/7 process, where in we have 2 shifts in the India region and 1 shift which the US team handles. The team is also responsible for handling calls and emails hence excellent communication skills is essential. We work primarily on a Linux server; hence Linux SQL is the basic requirement.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
\n
About team
\n
Event Team is basically responsible for monitoring the alerts, validating them, creating tickets and perform basic/advanced level troubleshooting to ensure that the issue is fixed. We are a 24/7 process, where in we have 2 shifts in the India region and 1 shift which the US team handles. The team is also responsible for handling calls and emails hence excellent communication skills is essential. We work primarily on a Linux server; hence Linux SQL is the basic requirement.
\n
\n\n
Proactively monitor, validate and troubleshoot internally raised system and application related issues through the inbuilt monitoring platform.\nAdhere to SLAs for support coverage to ensure initial response and timely resolution for customer issues via phone and/or E-mail.\nHandling planned/unplanned system & application Health checks to ensure smooth and seamless functioning of the product/applications.\nFlexible to work in staggered shifts including one of the weekends ( either a Saturday or Sunday)\nFlexible to work on a rotating basis between morning and afternoon shifts depending on the requirement.( Specific to India region)\nIdentifying monitoring gaps within the product and suggesting ways to bridge the gap or improve the existing alerting so as to proactively catch hold of any unforeseen events.\nVetting/analysing newly created alerts before moving them to production by means of assessing noise, alert logic, alert description and behaviour.\nDevelop knowledge around the monitoring platform to better fine tune alerts that are in production.\nProvide guidance, training and assistance to team members for dealing with internal and external escalations. \nIdentify patterns of recurring issues and work towards reducing the recurrence by fixing it on the product side or monitoring side.\nKeeping tab of issues that are being escalated to the next level and work towards documenting SOPs that will help the team deal with those issues internally.\nEnsuring deployment of updated monitoring scripts across the board in a time bound manner.\nDevelop broad expertise for multiple assigned products to maximize first contact resolution.\nFocus on delivery of quality service to customers and partners to drive high levels of customer satisfaction and long-term loyalty.\nEffectively manage/triage issues to ensure timely customer status updates and ultimate resolution.\nLog and track cases maintaining detailed documentation of all interactions and statuses throughout the lifecycle of issue.\nCapture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher. May include KCS Coach role.\nAdvocate for product, policy and process improvements that improve the customer experience.\nCollaborate closely with cross-functional teams to resolve issues and fulfil customer needs.\nOther duties as assigned\n\n"},{"text":"Required Experience/Skills","content":"\n
• Passion for helping customers succeed.
• Excellent verbal, written and interpersonal communication skills.
• Strong diagnosis and problem-solving abilities.
• Strong knowledge on Linux and application support
• Time management and critical thinking skills.
• Proficient in using CRM business systems, Microsoft business applications and related support platforms.
\n
\n\n
Bachelor’s in computer science, Information Systems, or equivalent work experience or certifications.\nMinimum of 2 years in a support delivery role or 4 years industry/career equivalent experience.\nIT, networking, or SaaS application support experience highly desired\n\n"}],"text":"Application Support Engineer II - Event","country":"IN","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"\n
About team
\n
Event Team is basically responsible for monitoring the alerts, validating them, creating tickets and perform basic/advanced level troubleshooting to ensure that the issue is fixed. We are a 24/7 process, where in we have 2 shifts in the India region and 1 shift which the US team handles. The team is also responsible for handling calls and emails hence excellent communication skills is essential. We work primarily on a Linux server; hence Linux SQL is the basic requirement.
\n
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"London","team":"Sales Support","allLocations":["London","UK - Remote"]},"createdAt":1777499483996,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nSummary\nThe Channel Partner Business Operations Analyst is responsible for supporting the operational execution, data integrity, and performance visibility of the global channel partner organization.\nReporting to the Global Operations Director, Channel Partners, this role acts as the analytical and operational backbone of the channel business — enabling accurate forecasting, consistent reporting, and scalable process execution across partner recruitment, enablement, and renewals.\nThis is a highly cross-functional role, working closely with Channel Sales, Partner Success, Enablement, Finance, and RevOps teams to ensure the channel operates with rigor, clarity, and accountability.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\n\n
The Channel Partner Business Operations Analyst is responsible for supporting the operational execution, data integrity, and performance visibility of the global channel partner organization.
\n
Reporting to the Global Operations Director, Channel Partners, this role acts as the analytical and operational backbone of the channel business — enabling accurate forecasting, consistent reporting, and scalable process execution across partner recruitment, enablement, and renewals.
\n
This is a highly cross-functional role, working closely with Channel Sales, Partner Success, Enablement, Finance, and RevOps teams to ensure the channel operates with rigor, clarity, and accountability.
\n
Forecasting & Pipeline Visibility
\n\n- Support accurate forecasting and performance tracking across the partner ecosystem.
\n- Maintain and validate partner pipeline and renewal forecasts
\n- Track performance across key metrics including ARR, renewals, and partner contribution
\n- Identify gaps, risks, and inconsistencies in forecasting data
\n- Partner with CAMs and PSMs to improve forecast accuracy and discipline
\n\n
\nReporting & Performance Analytics
\n\n- Deliver actionable insights to support decision-making and channel performance management.
\n- Build and maintain dashboards for partner performance, pipeline, and renewals
\n- Analyze trends across partner productivity, activation, and retention
\n- Support QBRs and executive reporting with data-driven insights
\n- Provide ad hoc analysis to support strategic decisions
\n\n
\nSystems & Data Management
\n\n- Ensure data integrity and operational consistency across channel systems.
\n- Maintain data accuracy within Salesforce and partner systems (PRM where applicable)
\n- Support deal registration, partner attribution, and renewal tracking processes
\n- Identify and resolve data quality issues impacting reporting and forecasting
\n- Partner with RevOps & Enterprise/Business Applications Teams to align on data models and definitions
\n\n
\nProcess Execution & Governance
\n\n- Support the implementation of scalable, standardized channel processes.
\n- Execute and enforce operational processes across onboarding, forecasting, and renewals
\n- Support governance frameworks and rules of engagement across partner teams
\n- Document and maintain standard operating procedures (SOPs)
\n- Ensure global consistency while supporting regional execution needs
\n\n
\nCross-Functional Alignment
\n
"},{"text":"What will you bring?","content":"\n
\n- 3–5+ years of experience in Business Operations, Revenue Operations, Channel Operations, or Sales Operations roles
\n- Experience working in a B2B SaaS or recurring revenue environment, preferably within a channel or partner-led GTM model
\n- Proven track record supporting forecasting, pipeline management, and performance reporting in a sales or partner organization
\n- Hands-on experience working with CRM systems (Salesforce preferred) and reporting/BI tools (e.g., Tableau, Power BI, Looker)
\n- Experience supporting cross-functional teams including Sales, Finance, Marketing, and RevOps
\n- Demonstrated ability to manage and improve data quality, reporting accuracy, and operational processes
\n- Experience working in global or matrixed organizations with multiple stakeholders and regions is a plus
\n- Experience contributing to or supporting the rollout of operating frameworks, governance models, or process standardization initiatives
\n- Exposure to partner ecosystems (resellers, MSPs, alliances) and partner lifecycle metrics (activation, productivity, retention)
\n\n
\n\n
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
\n
\n
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
\n
\n
Local cost of living assessments are done for each new hire at the time of offer.
\n
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\n\n
The Channel Partner Business Operations Analyst is responsible for supporting the operational execution, data integrity, and performance visibility of the global channel partner organization.
\n
Reporting to the Global Operations Director, Channel Partners, this role acts as the analytical and operational backbone of the channel business — enabling accurate forecasting, consistent reporting, and scalable process execution across partner recruitment, enablement, and renewals.
\n
This is a highly cross-functional role, working closely with Channel Sales, Partner Success, Enablement, Finance, and RevOps teams to ensure the channel operates with rigor, clarity, and accountability.
\n
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"UK - London","team":"Sales Support","allLocations":["UK - London","UK - Remote"]},"createdAt":1777498890425,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nSummary\nThe Partner Enablement Manager (PEM) is responsible for building partner capability at scale — ensuring partners are equipped to sell, position, and deliver Smarsh solutions effectively and consistently.\nThis role owns the design and execution of structured enablement programs, replacing ad hoc training with repeatable, measurable frameworks that drive partner productivity and revenue impact.\nThe PEM operates as a program builder and structured operator, working closely with Channel Account Managers (CAMs) and Partner Success Managers (PSMs) to ensure partners are fully enabled across each stage of the lifecycle. The role is focused on capability building — not direct revenue ownership or renewal execution.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\n\n
The Partner Enablement Manager (PEM) is responsible for building partner capability at scale — ensuring partners are equipped to sell, position, and deliver Smarsh solutions effectively and consistently.
\n
This role owns the design and execution of structured enablement programs, replacing ad hoc training with repeatable, measurable frameworks that drive partner productivity and revenue impact.
\n
The PEM operates as a program builder and structured operator, working closely with Channel Account Managers (CAMs) and Partner Success Managers (PSMs) to ensure partners are fully enabled across each stage of the lifecycle. The role is focused on capability building — not direct revenue ownership or renewal execution.
\n
Partner Onboarding & Activation
\n\nDesign and deliver structured onboarding programs that accelerate partner readiness and early productivity.\nBuild standardized onboarding journeys for new partners\nEnsure partners are equipped with core sales, technical, and positioning knowledge\nPartner with CAMs during recruitment and early activation phases\nEstablish clear onboarding milestones and success criteria\n\n\n
Enablement Programs & Certification
\n
\n
Program Builder & Structured Operator
\n
\n
\n- 5–8+ years in Partner Enablement, Sales Enablement, or Channel Programs
\n- Experience in SaaS or recurring revenue environments
\n- Proven success designing and delivering training or certification programs
\n- Familiarity with LMS, PRM (e.g. Magentrix), and CRM platforms (e.g., Salesforce)
\n- Strong communication, content development, and program management skills
\n- Analytical, structured, and execution-focused
\n\n
\n\n
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
\n
\n
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
\n
\n
Local cost of living assessments are done for each new hire at the time of offer.
\n
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\n\n
The Partner Enablement Manager (PEM) is responsible for building partner capability at scale — ensuring partners are equipped to sell, position, and deliver Smarsh solutions effectively and consistently.
\n
This role owns the design and execution of structured enablement programs, replacing ad hoc training with repeatable, measurable frameworks that drive partner productivity and revenue impact.
\n
The PEM operates as a program builder and structured operator, working closely with Channel Account Managers (CAMs) and Partner Success Managers (PSMs) to ensure partners are fully enabled across each stage of the lifecycle. The role is focused on capability building — not direct revenue ownership or renewal execution.
\n
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Atlanta","team":"Human Resources","allLocations":["Atlanta","US - Remote"]},"createdAt":1775240507240,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nSummary\n \nThe Opportunity: Pure Tech Heart, Enterprise Muscle\n \nLet’s be real: finding a \"pure tech\" compensation role while living in the Eastern or Central time zone usually means compromise. You’re often stuck as the lone wolf while the decisions and the culture happen three hours behind you.\n \nNot here. At Smarsh, we’re breaking the \"Pacific Coast only\" mold. Our CEO, CHRO, and many of our top executives are based right here on the East Coast. That means no more 9:00 PM \"West Coast hours\" meetings, no feeling out of the loop, and a leadership team that operates in your rhythm.\n \nWe aren't just another startup; we are the backbone of the financial world, counting the majority of the world’s largest banks as our customers. We have the stability of an industry leader, but we’re currently in hyper-growth mode with a mission to double our business in the next few years. We’re doing this by infusing our platform with next-gen AI intelligence to revolutionize data management. \n \nThis is your chance to get your foot in the door at a scaling tech firm where the stability is high, but the growth ceiling is nonexistent. In this role, you will report directly to our Head of Global Compensation, ensuring your work has a straight line to our global strategy and leadership.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\n
\nThe Opportunity: Pure Tech Heart, Enterprise Muscle
\n
\nLet’s be real: finding a \"pure tech\" compensation role while living in the Eastern or Central time zone usually means compromise. You’re often stuck as the lone wolf while the decisions and the culture happen three hours behind you.
\n
\nNot here. At Smarsh, we’re breaking the \"Pacific Coast only\" mold. Our CEO, CHRO, and many of our top executives are based right here on the East Coast. That means no more 9:00 PM \"West Coast hours\" meetings, no feeling out of the loop, and a leadership team that operates in your rhythm.
\n
\nWe aren't just another startup; we are the backbone of the financial world, counting the majority of the world’s largest banks as our customers. We have the stability of an industry leader, but we’re currently in hyper-growth mode with a mission to double our business in the next few years. We’re doing this by infusing our platform with next-gen AI intelligence to revolutionize data management.
\n
\nThis is your chance to get your foot in the door at a scaling tech firm where the stability is high, but the growth ceiling is nonexistent. In this role, you will report directly to our Head of Global Compensation, ensuring your work has a straight line to our global strategy and leadership.
","id":"3c162cc9-d7e8-4ba7-8ccb-986986a90f39","lists":[{"text":"What You’ll Be Doing (The \"Fun\" Version of Comp)","content":"\nAI-Powered Productivity: We don’t just want you using AI to write better emails. We want a lead who uses AI to challenge the status quo. You’ll leverage AI tools to identify process improvements, automate tedious data cleaning, and find productivity gains that turn a week-long audit into a one-hour win.\nThe Growth Architect: As we double our business, you’ll ensure our job architecture and pay scales are robust enough to handle a massive global expansion.\nThe Radford Whisperer: You’ll own the Radford cycle end-to-end. You aren't just submitting numbers; you’re the architect of our market positioning.\nMarket Trendsetter: Perform deep-dive benchmarking to ensure we’re winning the talent war for the best AI, engineering , and GTM minds in the industry.\nCycle Conductor: Lead the annual merit, bonus, and equity dance, partnering with Finance to ensure our budget supports our aggressive growth goals.\n"},{"text":"Why You’ll Love It Here","content":"\nEast Coast Powerhouse: Finally, a high-growth tech company where the center of gravity including the CEO and CHRO is on your side of the country.\nBest of Both Worlds: Enjoy the thrill and equity upside of a tech growth story with the rock-solid security of a company the global banking system relies on.\nInnovate the Function: This is your playground to use technology and AI to drive massive productivity gains and move the needle for the entire HR organization.\n"},{"text":"Who You Are","content":"\nA Tech-Savvy Analyst: You’ve spent 5+ years in the comp world, ideally in high-growth tech.\nAI Enthusiast: You are proactive about using AI (like Gemini, ChatGPT, or specialized data tools) to find efficiencies, analyze huge datasets, and streamline repetitive tasks.\nA Radford Pro: You could submit a Radford survey in your sleep (but we’d prefer you do it awake).\nAn Excel Wizard: You think in XLOOKUPs, Index/Match, and Pivot Tables. If a dataset is messy, you find it \"professionally satisfying\" to clean it.\nA Clear Communicator: You can explain \"comp logic\" to a non-comp person without making their head spin.\nComfortable in the \"Grey\": We’re growing, which means things change. You thrive in ambiguity and love the challenge of building the plane while it’s in the air.\n"},{"text":"The Perks","content":"• Work with a world-class team that actually understands the strategic value of compensation.
• Competitive salary and annual bonus, tech-forward equity programs, and a seat at the table during a historic growth phase.
• The chance to say, \"I was there when we took the industry leader and doubled it.\"
\n
\nReady to lead the way? Let’s talk.
"}],"salaryRange":{"min":135000,"max":155000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
\nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
\n
\nAny applicable bonus programs will be discussed during the recruiting process.
\n
\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
","salaryDescriptionPlain":" \nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. \n \nAny applicable bonus programs will be discussed during the recruiting process. \n \nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.\n","text":"Compensation Lead","country":"US","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\n
\nThe Opportunity: Pure Tech Heart, Enterprise Muscle
\n
\nLet’s be real: finding a \"pure tech\" compensation role while living in the Eastern or Central time zone usually means compromise. You’re often stuck as the lone wolf while the decisions and the culture happen three hours behind you.
\n
\nNot here. At Smarsh, we’re breaking the \"Pacific Coast only\" mold. Our CEO, CHRO, and many of our top executives are based right here on the East Coast. That means no more 9:00 PM \"West Coast hours\" meetings, no feeling out of the loop, and a leadership team that operates in your rhythm.
\n
\nWe aren't just another startup; we are the backbone of the financial world, counting the majority of the world’s largest banks as our customers. We have the stability of an industry leader, but we’re currently in hyper-growth mode with a mission to double our business in the next few years. We’re doing this by infusing our platform with next-gen AI intelligence to revolutionize data management.
\n
\nThis is your chance to get your foot in the door at a scaling tech firm where the stability is high, but the growth ceiling is nonexistent. In this role, you will report directly to our Head of Global Compensation, ensuring your work has a straight line to our global strategy and leadership.
","descriptionBodyPlain":"Summary\n \nThe Opportunity: Pure Tech Heart, Enterprise Muscle\n \nLet’s be real: finding a \"pure tech\" compensation role while living in the Eastern or Central time zone usually means compromise. You’re often stuck as the lone wolf while the decisions and the culture happen three hours behind you.\n \nNot here. At Smarsh, we’re breaking the \"Pacific Coast only\" mold. Our CEO, CHRO, and many of our top executives are based right here on the East Coast. That means no more 9:00 PM \"West Coast hours\" meetings, no feeling out of the loop, and a leadership team that operates in your rhythm.\n \nWe aren't just another startup; we are the backbone of the financial world, counting the majority of the world’s largest banks as our customers. We have the stability of an industry leader, but we’re currently in hyper-growth mode with a mission to double our business in the next few years. We’re doing this by infusing our platform with next-gen AI intelligence to revolutionize data management. \n \nThis is your chance to get your foot in the door at a scaling tech firm where the stability is high, but the growth ceiling is nonexistent. In this role, you will report directly to our Head of Global Compensation, ensuring your work has a straight line to our global strategy and leadership.\n","hostedUrl":"https://jobs.lever.co/smarsh/3c162cc9-d7e8-4ba7-8ccb-986986a90f39","applyUrl":"https://jobs.lever.co/smarsh/3c162cc9-d7e8-4ba7-8ccb-986986a90f39/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"UK - London","team":"Human Resources","allLocations":["UK - London"]},"createdAt":1776082239687,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nSummary\n \nThe Opportunity: Pure Tech Heart, Enterprise Muscle\n \nWe aren't just another startup; we are the backbone of the financial world, counting the majority of the world’s largest banks as our customers. We have the stability of an industry leader, but we’re currently in hyper-growth mode with a mission to double our business in the next few years. We’re doing this by infusing our platform with next-gen AI intelligence to revolutionize data management. \n \nThis is your chance to get your foot in the door at a scaling tech firm where the stability is high, but the growth ceiling is nonexistent. In this role, you will report directly to our Head of Global Compensation, ensuring your work has a straight line to our global strategy and leadership.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\n
\nThe Opportunity: Pure Tech Heart, Enterprise Muscle
\n
\nWe aren't just another startup; we are the backbone of the financial world, counting the majority of the world’s largest banks as our customers. We have the stability of an industry leader, but we’re currently in hyper-growth mode with a mission to double our business in the next few years. We’re doing this by infusing our platform with next-gen AI intelligence to revolutionize data management.
\n
\nThis is your chance to get your foot in the door at a scaling tech firm where the stability is high, but the growth ceiling is nonexistent. In this role, you will report directly to our Head of Global Compensation, ensuring your work has a straight line to our global strategy and leadership.
","id":"722307fa-7b8d-45b0-a373-af5857ae4a0d","lists":[{"text":"What You’ll Be Doing (The \"Fun\" Version of Comp)","content":"\nAI-Powered Productivity: We don’t just want you using AI to write better emails. We want a lead who uses AI to challenge the status quo. You’ll leverage AI tools to identify process improvements, automate tedious data cleaning, and find productivity gains that turn a week-long audit into a one-hour win.\nThe Growth Architect: As we double our business, you’ll ensure our job architecture and pay scales are robust enough to handle a massive global expansion.\nThe Radford Whisperer: You’ll own the Radford cycle end-to-end. You aren't just submitting numbers; you’re the architect of our market positioning.\nMarket Trendsetter: Perform deep-dive benchmarking to ensure we’re winning the talent war for the best AI, engineering , and GTM minds in the industry.\nCycle Conductor: Lead the annual merit, bonus, and equity dance, partnering with Finance to ensure our budget supports our aggressive growth goals.\nRegional Compensation Expertise in EMEA\n"},{"text":"Why You’ll Love It Here","content":"\nBest of Both Worlds: Enjoy the thrill and equity upside of a tech growth story with the rock-solid security of a company the global banking system relies on.\nInnovate the Function: This is your playground to use technology and AI to drive massive productivity gains and move the needle for the entire HR organization.\n"},{"text":"Who You Are","content":"\nA Tech-Savvy Analyst: You’ve spent 5+ years in the comp world, ideally in high-growth tech.\nAI Enthusiast: You are proactive about using AI (like Gemini, ChatGPT, or specialized data tools) to find efficiencies, analyze huge datasets, and streamline repetitive tasks.\nA Radford Pro: You could submit a Radford survey in your sleep (but we’d prefer you do it awake).\nAn Excel Wizard: You think in XLOOKUPs, Index/Match, and Pivot Tables. If a dataset is messy, you find it \"professionally satisfying\" to clean it.\nA Clear Communicator: You can explain \"comp logic\" to a non-comp person without making their head spin.\nComfortable in the \"Grey\": We’re growing, which means things change. You thrive in ambiguity and love the challenge of building the plane while it’s in the air.\n"},{"text":"The Perks","content":"• Work with a world-class team that actually understands the strategic value of compensation.
• Competitive salary and annual bonus, tech-forward equity programs, and a seat at the table during a historic growth phase.
• The chance to say, \"I was there when we took the industry leader and doubled it.\"
\n
\nReady to lead the way? Let’s talk.
"}],"salaryRange":{"currency":"GBP","interval":"per-year-salary","min":80000,"max":95000},"salaryDescription":"
\nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
\n
\nAny applicable bonus programs will be discussed during the recruiting process.
\n
\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
","salaryDescriptionPlain":" \nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. \n \nAny applicable bonus programs will be discussed during the recruiting process. \n \nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.\n","text":"Compensation Lead","country":"GB","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\n
\nThe Opportunity: Pure Tech Heart, Enterprise Muscle
\n
\nWe aren't just another startup; we are the backbone of the financial world, counting the majority of the world’s largest banks as our customers. We have the stability of an industry leader, but we’re currently in hyper-growth mode with a mission to double our business in the next few years. We’re doing this by infusing our platform with next-gen AI intelligence to revolutionize data management.
\n
\nThis is your chance to get your foot in the door at a scaling tech firm where the stability is high, but the growth ceiling is nonexistent. In this role, you will report directly to our Head of Global Compensation, ensuring your work has a straight line to our global strategy and leadership.
","descriptionBodyPlain":"Summary\n \nThe Opportunity: Pure Tech Heart, Enterprise Muscle\n \nWe aren't just another startup; we are the backbone of the financial world, counting the majority of the world’s largest banks as our customers. We have the stability of an industry leader, but we’re currently in hyper-growth mode with a mission to double our business in the next few years. We’re doing this by infusing our platform with next-gen AI intelligence to revolutionize data management. \n \nThis is your chance to get your foot in the door at a scaling tech firm where the stability is high, but the growth ceiling is nonexistent. In this role, you will report directly to our Head of Global Compensation, ensuring your work has a straight line to our global strategy and leadership.\n","hostedUrl":"https://jobs.lever.co/smarsh/722307fa-7b8d-45b0-a373-af5857ae4a0d","applyUrl":"https://jobs.lever.co/smarsh/722307fa-7b8d-45b0-a373-af5857ae4a0d/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Bangalore","team":"Conduct Engineering","allLocations":["Bangalore"]},"createdAt":1780420399071,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nAbout the Role\n We are looking for a seasoned Engineering Manager to lead a high-performing full-stack engineering team. You will own end-to-end delivery of user-facing products, drive technical excellence, and grow a team of senior engineers. This is a hands-on leadership role — you'll be as comfortable reviewing architecture decisions as you are running a 1:1 or influencing product roadmap\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
\n
About the Role
\nWe are looking for a seasoned Engineering Manager to lead a high-performing full-stack engineering team. You will own end-to-end delivery of user-facing products, drive technical excellence, and grow a team of senior engineers. This is a hands-on leadership role — you'll be as comfortable reviewing architecture decisions as you are running a 1:1 or influencing product roadmap
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Delivery & Execution
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Hands-On Technical Contributions
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Conduct meaningful code reviews for Java-based backend services, ensuring quality, maintainability, and adherence to engineering standards.
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Work hands-on with Java, J2EE, Spring, REST APIs, and cloud platforms (AWS/Azure/GCP) to contribute to architecture and critical design decisions.
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Cross-Functional Partnership
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Deep experience building and operating highly scalable SaaS products using Java, Spring, REST APIs, and relational/NoSQL databases.
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Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"\n
About the Role
\nWe are looking for a seasoned Engineering Manager to lead a high-performing full-stack engineering team. You will own end-to-end delivery of user-facing products, drive technical excellence, and grow a team of senior engineers. This is a hands-on leadership role — you'll be as comfortable reviewing architecture decisions as you are running a 1:1 or influencing product roadmap
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered
Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\n
\n\n
Reporting to the Sr. Director, Federal Sales, the position of Enterprise Account Executive, Federal (Civilian) is responsible for new business revenue by identifying new sales opportunities, building sales channels, closing sales, and executing business development activities within the federal government by identifying, cultivating and maturing relationships with the necessary channels, partners, and contracting vehicles (e.g., GWACs, IDIQs, BPAs) that could assist in selling Smarsh products. The core responsibility of the Account Executive will be to drive new revenue growth of Smarsh.
\n
This role will handle the transition from business opportunity to proposal development to award and will manage activities from identification to award that will enable the growth of sales across the federal civilian sector by meeting or exceeding monthly, quarterly and yearly sales targets.
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Territory / Coverage DOC, DOE, USDA, VA, DOS, SBA, ED, HUD, DOL, SSA, Peace Corps, USAID, FCC, OMB, FEC, PBGC, Federal Reserve, OCC, USTR, and other federal civilian agencies
\n
\nThe above base salary range represents Smarsh's good faith and reasonable estimate of the possible base salary compensation at the time of posting.
\n
\nAny applicable bonus programs will be discussed during the recruiting process.
\n
\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
","salaryDescriptionPlain":" \nThe above base salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. \n \nAny applicable bonus programs will be discussed during the recruiting process. \n \nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.\n","text":"Enterprise Account Executive, Federal (Civilian)","country":"US","workplaceType":"remote","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\n
\n\n
Reporting to the Sr. Director, Federal Sales, the position of Enterprise Account Executive, Federal (Civilian) is responsible for new business revenue by identifying new sales opportunities, building sales channels, closing sales, and executing business development activities within the federal government by identifying, cultivating and maturing relationships with the necessary channels, partners, and contracting vehicles (e.g., GWACs, IDIQs, BPAs) that could assist in selling Smarsh products. The core responsibility of the Account Executive will be to drive new revenue growth of Smarsh.
\n
This role will handle the transition from business opportunity to proposal development to award and will manage activities from identification to award that will enable the growth of sales across the federal civilian sector by meeting or exceeding monthly, quarterly and yearly sales targets.
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Territory / Coverage DOC, DOE, USDA, VA, DOS, SBA, ED, HUD, DOL, SSA, Peace Corps, USAID, FCC, OMB, FEC, PBGC, Federal Reserve, OCC, USTR, and other federal civilian agencies
\n
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered
Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\nReporting to the Sr. Director, Federal Sales, the position of Enterprise Account Executive, Federal (DoW) is responsible for new business revenue by identifying new sales opportunities, building sales channels, closing sales, and executing business development activities within the federal government Department of War (DoW) by identifying, cultivating and maturing relationships with the necessary channels, partners, and contracting vehicles (e.g., GWACs, IDIQs, BPAs) that could assist in selling Smarsh products. The core responsibility of the Account Executive will be to drive new revenue growth of Smarsh.
\nThis role will handle the transition from business opportunity to proposal development to award and will manage activities from identification to award that will enable the growth of sales across the DoW sector by meeting or exceeding monthly, quarterly and yearly sales targets.
","id":"9879da98-b77d-4a39-878d-8e54cf1f260a","lists":[{"text":"How will you contribute?","content":"\nIdentify potential opportunities, arrange meetings, initiating sales momentum, build proposals, and closing sales\nIdentify, establish and build relationships with organizations that will assist in the sales of Smarsh products\nRefine and progress the capture plan strategies\nAttend Business Development meetings (kickoff, status, approval etc.)\nWork alongside executive leadership to identify, refine, and execute our DOD and Federal growth strategies\nAchieve yearly sales targets and build opportunity pipelines for out years\nDevelop and execute effective business development/sales call plans for meetings with target agencies and program managers\nDevelop industry relationships and represent our company at industry events\nDevelop and maintain positive working relationships with both internal and external stakeholders, including other business development and capture team members, client executives, proposal managers, and program management teams to ensure effective, efficient, and integrated implementation of capture strategies\nMeet or exceed established performance goals in support of overall corporate growth and new business sales success\n"},{"text":"What will you bring?","content":"\nPrior successful track record meeting sales quotas and acquiring new logos\nKnowledge and understanding of federal sales cycle & procurement processes\nProven track record selling as an individual, growing revenue, developing and selling solutions, and executing strategic campaigns within the federal public sector.\nExperience with software, IT, Mobile sales is preferred\nExperience establishing and growing relationships via software channel\nExperience building and maintaining high-level relationships and demonstrated ability to prospect and close new customers\nBA/BS degree is preferred\n"}],"salaryRange":{"min":140000,"max":160000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
\nThe above base salary range represents Smarsh's good faith and reasonable estimate of the possible base salary compensation at the time of posting.
\n
\nAny applicable bonus programs will be discussed during the recruiting process.
\n
\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
","salaryDescriptionPlain":" \nThe above base salary range represents Smarsh's good faith and reasonable estimate of the possible base salary compensation at the time of posting. \n \nAny applicable bonus programs will be discussed during the recruiting process. \n \nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.\n","text":"Enterprise Account Executive, Federal (DoW)","country":"US","workplaceType":"remote","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\nReporting to the Sr. Director, Federal Sales, the position of Enterprise Account Executive, Federal (DoW) is responsible for new business revenue by identifying new sales opportunities, building sales channels, closing sales, and executing business development activities within the federal government Department of War (DoW) by identifying, cultivating and maturing relationships with the necessary channels, partners, and contracting vehicles (e.g., GWACs, IDIQs, BPAs) that could assist in selling Smarsh products. The core responsibility of the Account Executive will be to drive new revenue growth of Smarsh.
\nThis role will handle the transition from business opportunity to proposal development to award and will manage activities from identification to award that will enable the growth of sales across the DoW sector by meeting or exceeding monthly, quarterly and yearly sales targets.
","descriptionBodyPlain":"Summary\nReporting to the Sr. Director, Federal Sales, the position of Enterprise Account Executive, Federal (DoW) is responsible for new business revenue by identifying new sales opportunities, building sales channels, closing sales, and executing business development activities within the federal government Department of War (DoW) by identifying, cultivating and maturing relationships with the necessary channels, partners, and contracting vehicles (e.g., GWACs, IDIQs, BPAs) that could assist in selling Smarsh products. The core responsibility of the Account Executive will be to drive new revenue growth of Smarsh.\nThis role will handle the transition from business opportunity to proposal development to award and will manage activities from identification to award that will enable the growth of sales across the DoW sector by meeting or exceeding monthly, quarterly and yearly sales targets.\n","hostedUrl":"https://jobs.lever.co/smarsh/9879da98-b77d-4a39-878d-8e54cf1f260a","applyUrl":"https://jobs.lever.co/smarsh/9879da98-b77d-4a39-878d-8e54cf1f260a/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered
Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
We are seeking a detail-oriented and analytical financial analyst to support financial planning, reporting, and data analysis within our SaaS business. This role will work closely with our finance business partner team and sales operations to provide insights into revenue performance, subscription metrics, cost planning, and monitoring of overall business health. This position is ideal for someone who enjoys translating data into actionable recommendations and building relationships.
","id":"a7e8402a-a30c-4898-ade0-4a45dfdce865","lists":[{"text":"How will you contribute? ","content":"\nAssist in financial planning & analysis (FP&A) activities including budgeting, forecasting, and variance analysis\nDeveloping reporting workflows working with native data centers, ERP, CRM, and finance tools\nBuild and maintain financial models to support strategic decision-making\nPrepare monthly and quarterly financial reports for leadership\nPartner with sales and customer success to track pipeline, bookings, and renewals\nSupport revenue forecasting and identify trends or risks\nAssist with data extraction and analysis using tools like Excel, SQL, or BI platforms\nImprove and automate reporting processes where possible\n"},{"text":"What will you bring? ","content":"\nBachelor’s degree in Finance, Accounting, Economics, or related field\n0–2 years of experience (internships or relevant coursework acceptable)\nStrong proficiency in Excel (required)\nBasic understanding of financial statements and accounting principles\nFamiliarity with SaaS business models is a plus\nExperience with SQL, Tableau, Power BI, or similar tools is a bonus\nStrong analytical, problem-solving, and communication skills\n"},{"text":"What do we offer?","content":"\n\n
Healthcare insurance: We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.\nStock options.\nPersonal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements.\n401K Match: Smarsh provides a 4% 401K match for which employees are fully vested on day one.\nSabbatical: The Smarsh sabbatical programme provides a time to recharge, study or simply do something you are passionate about away from the workplace. Employees are eligible after six years of service.\nRecognition: We’re big on kudos for a job well done. Our employee-recognition programme enables co-workers to nominate their peers who best embody our core values for recognition.\n\n"}],"salaryRange":{"min":70000,"max":75000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
\nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
\n
\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
\n
\nLocal cost of living assessments are done for each new hire at the time of offer.
","salaryDescriptionPlain":" \nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. \n \nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. \n \nLocal cost of living assessments are done for each new hire at the time of offer.\n","text":"Financial Analyst","country":"US","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"We are seeking a detail-oriented and analytical financial analyst to support financial planning, reporting, and data analysis within our SaaS business. This role will work closely with our finance business partner team and sales operations to provide insights into revenue performance, subscription metrics, cost planning, and monitoring of overall business health. This position is ideal for someone who enjoys translating data into actionable recommendations and building relationships.
","descriptionBodyPlain":"We are seeking a detail-oriented and analytical financial analyst to support financial planning, reporting, and data analysis within our SaaS business. This role will work closely with our finance business partner team and sales operations to provide insights into revenue performance, subscription metrics, cost planning, and monitoring of overall business health. This position is ideal for someone who enjoys translating data into actionable recommendations and building relationships.\n","hostedUrl":"https://jobs.lever.co/smarsh/a7e8402a-a30c-4898-ade0-4a45dfdce865","applyUrl":"https://jobs.lever.co/smarsh/a7e8402a-a30c-4898-ade0-4a45dfdce865/apply"},{"additionalPlain":"Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.\n \nSmarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions\n\n\nAbout our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"\n
Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.
\n
\n
Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions
\n
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered
Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
The Global Benefits & Leave Specialist supports the design, administration, and continuous improvement of Smarsh’s global benefits, wellness, and leave programs across multiple countries. This role serves as a key operational partner within the Total Rewards function, ensuring employees receive a high-quality experience while maintaining compliance with country-specific regulations and company policies.
\nThe Global Benefits & Leave Specialist independently manages day-to-day benefits and leave administration activities, partners with external vendors and internal stakeholders, and provides guidance to employees and managers regarding benefit offerings, leave programs, wellness initiatives, and related processes. This role also supports global program scaling as the organization continues to grow internationally.
\nThis position requires strong knowledge of benefits and leave administration, experience supporting global employee populations, sound judgment, attention to detail, and the ability to manage sensitive and confidential information in a fast-paced environment.
","id":"1c476187-48be-4eb1-9441-62fbca582c4f","lists":[{"text":"How will you contribute? ","content":"\n\nGlobal Benefits Administration
\n\n- Administer global employee benefits programs including medical, dental, vision, retirement, life insurance, disability, wellness initiatives, and supplemental benefit offerings across multiple countries.
\n- Support benefit operations in the US and international regions, including coordination with country-specific vendors, brokers, and administrators.
\n- Serve as a subject matter resource for employees regarding benefit eligibility, enrollment, life event changes, and plan utilization.
\n- Manage benefits onboarding and annual open enrollment processes, including employee communications, education sessions, and system coordination.
\n- Ensure accurate benefits data management and payroll deductions through HRIS and payroll systems.
\n- Partner with the Global Benefits/Total Rewards Manager to support program enhancements, renewals, benchmarking, and process improvements.
\n- Identify opportunities to improve employee experience, operational efficiency, and scalability of global benefits processes.
\n\nLeave of Absence Administration
\n
"},{"text":"What will you bring? ","content":"\nBachelor’s degree in Human Resources, Business Administration, or related field preferred.\n4+ years of experience in benefits, leave administration, HR operations, or Total Rewards.\nExperience supporting global employee populations and/or benefits administration outside the US strongly preferred.\nKnowledge of US benefits and leave regulations including FMLA, ACA, ERISA, COBRA, and HIPAA.\nFamiliarity with international benefits and leave practices in countries such as the UK, India, Canada, or EMEA/APAC regions preferred.\nExperience working with HRIS, benefits administration systems, and payroll platforms.\nStrong organizational skills with the ability to manage multiple priorities and deadlines independently.\nStrong analytical, problem-solving, and communication skills.\nAbility to handle sensitive and confidential information with discretion.\nDemonstrated customer service orientation and employee support mindset.\n"},{"text":"What do we offer?","content":"\n
\n\n
Healthcare insurance: We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.\nStock options.\nPersonal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements.\n401K Match: Smarsh provides a 4% 401K match for which employees are fully vested on day one.\nSabbatical: The Smarsh sabbatical programme provides a time to recharge, study or simply do something you are passionate about away from the workplace. Employees are eligible after six years of service.\nRecognition: We’re big on kudos for a job well done. Our employee-recognition programme enables co-workers to nominate their peers who best embody our core values for recognition.\n\n\n
\nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
\n
\nAny applicable bonus programs will be discussed during the recruiting process.
\n
\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
","salaryDescriptionPlain":" \nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. \n \nAny applicable bonus programs will be discussed during the recruiting process. \n \nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.\n","text":"Global Benefits Specialist","country":"US","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"The Global Benefits & Leave Specialist supports the design, administration, and continuous improvement of Smarsh’s global benefits, wellness, and leave programs across multiple countries. This role serves as a key operational partner within the Total Rewards function, ensuring employees receive a high-quality experience while maintaining compliance with country-specific regulations and company policies.
\nThe Global Benefits & Leave Specialist independently manages day-to-day benefits and leave administration activities, partners with external vendors and internal stakeholders, and provides guidance to employees and managers regarding benefit offerings, leave programs, wellness initiatives, and related processes. This role also supports global program scaling as the organization continues to grow internationally.
\nThis position requires strong knowledge of benefits and leave administration, experience supporting global employee populations, sound judgment, attention to detail, and the ability to manage sensitive and confidential information in a fast-paced environment.
","descriptionBodyPlain":"The Global Benefits & Leave Specialist supports the design, administration, and continuous improvement of Smarsh’s global benefits, wellness, and leave programs across multiple countries. This role serves as a key operational partner within the Total Rewards function, ensuring employees receive a high-quality experience while maintaining compliance with country-specific regulations and company policies.\nThe Global Benefits & Leave Specialist independently manages day-to-day benefits and leave administration activities, partners with external vendors and internal stakeholders, and provides guidance to employees and managers regarding benefit offerings, leave programs, wellness initiatives, and related processes. This role also supports global program scaling as the organization continues to grow internationally.\nThis position requires strong knowledge of benefits and leave administration, experience supporting global employee populations, sound judgment, attention to detail, and the ability to manage sensitive and confidential information in a fast-paced environment.\n","hostedUrl":"https://jobs.lever.co/smarsh/1c476187-48be-4eb1-9441-62fbca582c4f","applyUrl":"https://jobs.lever.co/smarsh/1c476187-48be-4eb1-9441-62fbca582c4f/apply"},{"additionalPlain":"Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.\n \nSmarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions\n\n\nAbout our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"\n
Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.
\n
\n
Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions
\n
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"UK - London","team":"Human Resources","allLocations":["UK - London"]},"createdAt":1780679859676,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nThe Global Benefits & Leave Specialist supports the design, administration, and continuous improvement of Smarsh’s global benefits, wellness, and leave programs across multiple countries. This role serves as a key operational partner within the Total Rewards function, ensuring employees receive a high-quality experience while maintaining compliance with country-specific regulations and company policies.\nThe Global Benefits & Leave Specialist independently manages day-to-day benefits and leave administration activities, partners with external vendors and internal stakeholders, and provides guidance to employees and managers regarding benefit offerings, leave programs, wellness initiatives, and related processes. This role also supports global program scaling as the organization continues to grow internationally.\nThis position requires strong knowledge of benefits and leave administration, experience supporting global employee populations, sound judgment, attention to detail, and the ability to manage sensitive and confidential information in a fast-paced environment.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
The Global Benefits & Leave Specialist supports the design, administration, and continuous improvement of Smarsh’s global benefits, wellness, and leave programs across multiple countries. This role serves as a key operational partner within the Total Rewards function, ensuring employees receive a high-quality experience while maintaining compliance with country-specific regulations and company policies.
\nThe Global Benefits & Leave Specialist independently manages day-to-day benefits and leave administration activities, partners with external vendors and internal stakeholders, and provides guidance to employees and managers regarding benefit offerings, leave programs, wellness initiatives, and related processes. This role also supports global program scaling as the organization continues to grow internationally.
\nThis position requires strong knowledge of benefits and leave administration, experience supporting global employee populations, sound judgment, attention to detail, and the ability to manage sensitive and confidential information in a fast-paced environment.
","id":"46e9c4ee-2eee-4730-9ec9-9ded6e33fff7","lists":[{"text":"How will you contribute? ","content":"\n\nGlobal Benefits Administration
\n\n- Administer global employee benefits programs including medical, dental, vision, retirement, life insurance, disability, wellness initiatives, and supplemental benefit offerings across multiple countries.
\n- Support benefit operations in the US and international regions, including coordination with country-specific vendors, brokers, and administrators.
\n- Serve as a subject matter resource for employees regarding benefit eligibility, enrollment, life event changes, and plan utilization.
\n- Manage benefits onboarding and annual open enrollment processes, including employee communications, education sessions, and system coordination.
\n- Ensure accurate benefits data management and payroll deductions through HRIS and payroll systems.
\n- Partner with the Global Benefits/Total Rewards Manager to support program enhancements, renewals, benchmarking, and process improvements.
\n- Identify opportunities to improve employee experience, operational efficiency, and scalability of global benefits processes.
\n\nLeave of Absence Administration
\n
"},{"text":"What will you bring? ","content":"\nBachelor’s degree in Human Resources, Business Administration, or related field preferred.\n4+ years of experience in benefits, leave administration, HR operations, or Total Rewards.\nExperience supporting global employee populations and/or benefits administration outside the US strongly preferred.\nKnowledge of US benefits and leave regulations including FMLA, ACA, ERISA, COBRA, and HIPAA.\nFamiliarity with international benefits and leave practices in countries such as the UK, India, Canada, or EMEA/APAC regions preferred.\nExperience working with HRIS, benefits administration systems, and payroll platforms.\nStrong organizational skills with the ability to manage multiple priorities and deadlines independently.\nStrong analytical, problem-solving, and communication skills.\nAbility to handle sensitive and confidential information with discretion.\nDemonstrated customer service orientation and employee support mindset.\n"},{"text":"What do we offer?","content":"\n
\n\n
Healthcare insurance: We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.\nStock options.\nPersonal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements.\n401K Match: Smarsh provides a 4% 401K match for which employees are fully vested on day one.\nSabbatical: The Smarsh sabbatical programme provides a time to recharge, study or simply do something you are passionate about away from the workplace. Employees are eligible after six years of service.\nRecognition: We’re big on kudos for a job well done. Our employee-recognition programme enables co-workers to nominate their peers who best embody our core values for recognition.\n\n\n
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"The Global Benefits & Leave Specialist supports the design, administration, and continuous improvement of Smarsh’s global benefits, wellness, and leave programs across multiple countries. This role serves as a key operational partner within the Total Rewards function, ensuring employees receive a high-quality experience while maintaining compliance with country-specific regulations and company policies.
\nThe Global Benefits & Leave Specialist independently manages day-to-day benefits and leave administration activities, partners with external vendors and internal stakeholders, and provides guidance to employees and managers regarding benefit offerings, leave programs, wellness initiatives, and related processes. This role also supports global program scaling as the organization continues to grow internationally.
\nThis position requires strong knowledge of benefits and leave administration, experience supporting global employee populations, sound judgment, attention to detail, and the ability to manage sensitive and confidential information in a fast-paced environment.
","descriptionBodyPlain":"The Global Benefits & Leave Specialist supports the design, administration, and continuous improvement of Smarsh’s global benefits, wellness, and leave programs across multiple countries. This role serves as a key operational partner within the Total Rewards function, ensuring employees receive a high-quality experience while maintaining compliance with country-specific regulations and company policies.\nThe Global Benefits & Leave Specialist independently manages day-to-day benefits and leave administration activities, partners with external vendors and internal stakeholders, and provides guidance to employees and managers regarding benefit offerings, leave programs, wellness initiatives, and related processes. This role also supports global program scaling as the organization continues to grow internationally.\nThis position requires strong knowledge of benefits and leave administration, experience supporting global employee populations, sound judgment, attention to detail, and the ability to manage sensitive and confidential information in a fast-paced environment.\n","hostedUrl":"https://jobs.lever.co/smarsh/46e9c4ee-2eee-4730-9ec9-9ded6e33fff7","applyUrl":"https://jobs.lever.co/smarsh/46e9c4ee-2eee-4730-9ec9-9ded6e33fff7/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Bangalore","team":"Enterprise Engineering","allLocations":["Bangalore"]},"createdAt":1772691107003,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nAs a Software engineer/Specialist you will work as part of a highly skilled team of professionals who are responsible for architecture, design and development of cost effective and sustainable solutions for Digital Safe business of Smarsh. Strong organizational skills, technical expertise and attention to detail are key in this technical role.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
As a Software engineer/Specialist you will work as part of a highly skilled team of professionals who are responsible for architecture, design and development of cost effective and sustainable solutions for Digital Safe business of Smarsh. Strong organizational skills, technical expertise and attention to detail are key in this technical role.
","id":"de755b68-6b8d-4449-8734-0204a70dd409","lists":[{"text":"Responsibilities","content":"\nTranslate business requirements to appropriate technical solutions keeping simplicity at the core.\nResearch, identify, test, certify, and select technology required for solution delivery.\nMaximize the performance, uptime, and supportability of the product.\nDeveloping highly scalable services using technologies such as Java,J2EE, Jetty, REST/SOAP, Postgres, Spring.\nWorking with team to design solutions to security problems, monitor and analyze the security vulnerabilities reported in bundled 3rd party products.\nDesign and implement new interface components in collaboration with the product owner and other Smarsh development teams.\nMaintain the existing components and resolve problems reported by customers.\nEnhance existing components with new capabilities whilst maintaining compatibility.\nProvide feedback on test plans, test cases, and test methodologies.\nResearch new technologies for product improvements and future roadmap.\nCollaborate and communicate with stakeholders, provide project progress, highlight any risks involved along with mitigation plan.\nProvide guidance and mentoring to less-experienced team members.\n"},{"text":"Desired skills & experience","content":"\n6+ years in JAVA server-side application development. Experience in any of the JavaScript based UI technologies is a plus. Candidate should be open to work on full stack.\nExperience in highly scalable SAAS product using technologies such as Java, J2EE, REST/SOAP, Database, Spring.\nStrong programming skills in Java, J2EE.\nExcellent communication skills and ability to interact effectively with both technical and non-technical staff.\nFair technical understanding in IT infrastructure and DevOps is a plus.\nUnderstanding of operational challenges involved in managing large systems.\nTechnical execution of project activities and responsibilities for on-time delivery and results.\nInterfacing with customer facing functions to gather project requirements and performing due diligence as required.\nProviding technical guidance for trouble shooting and issue resolution when needed.\nFamiliarity with Agile Software Development (preferably Scrum).\n"}],"text":"Java Developer III","country":"IN","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"As a Software engineer/Specialist you will work as part of a highly skilled team of professionals who are responsible for architecture, design and development of cost effective and sustainable solutions for Digital Safe business of Smarsh. Strong organizational skills, technical expertise and attention to detail are key in this technical role.
","descriptionBodyPlain":"As a Software engineer/Specialist you will work as part of a highly skilled team of professionals who are responsible for architecture, design and development of cost effective and sustainable solutions for Digital Safe business of Smarsh. Strong organizational skills, technical expertise and attention to detail are key in this technical role.\n","hostedUrl":"https://jobs.lever.co/smarsh/de755b68-6b8d-4449-8734-0204a70dd409","applyUrl":"https://jobs.lever.co/smarsh/de755b68-6b8d-4449-8734-0204a70dd409/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Bangalore","team":"Information Security","allLocations":["Bangalore"]},"createdAt":1748498940051,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nAbout the team\nThe Lead Security Operations Analyst - plays a critical role in the Security Operations Center (SOC) by handling escalated incidents from the analysts. This role involves in-depth analysis, incident response coordination, mentoring of analysts, real time security monitoring, threat hunting and ensuring compliance with the Security policies and standards. \n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
About the team
\nThe Lead Security Operations Analyst - plays a critical role in the Security Operations Center (SOC) by handling escalated incidents from the analysts. This role involves in-depth analysis, incident response coordination, mentoring of analysts, real time security monitoring, threat hunting and ensuring compliance with the Security policies and standards.
","id":"36beed01-6085-4eaa-b2fd-3b24ed7616ae","lists":[{"text":"Roles and Responsibilities","content":"\nExperience: 10 plus years of experience in cybersecurity, particularly in security operations.\nCybersecurity Expertise: Advanced knowledge of cybersecurity threats, vulnerabilities, malware investigation and incident response, evidence collection, communication and documentation \nTechnical Proficiency: Proficiency in operational support, Security Architecture of SIEM, SOAR, EDR, XDR, Firewalls and other security tools.\nAnalytical Skills: Strong analytical, investigative, and problem-solving skills.\nForensic Analysis: Experience with forensic analysis and malware analysis. \nCertifications: Relevant certifications such as CFCE, CISSP, GCIH, or GCIA.\nLanguage Skills: Excellent verbal and writing skills in English.\nOn Call Support: Rotational on call support for high severity incidents in a 24x7 environment. \n\n
"},{"text":"Education & Experience","content":"\nEducation: Bachelor’s degree in computer science, Cybersecurity, or a related field.\nCertifications: Advanced certifications such as CISSP, OSCP, GCIH, GSOC or GCIA.\nIncident Response Experience: 7+ years of experience in Cyber Incident response and investigations. \nLeadership Skills: Strong leadership and communication skills.\nIncident Analysis: Conduct detailed analysis of escalated security incidents. Coordination of end-to-end Security Incident management on escalated incidents, ensuring timely updates to stakeholders and efficient resolution of incidents. \nIncident Response: Lead the development and implementation of incident response plans.\nThreat Monitoring and Analysis: Monitor security alerts and events using SIEM and other security tools. Lead and coordinate proactive threat hunting to identify potential risks and vulnerabilities. Analyze and integrate threat intelligence feeds to the platforms and stay updated on emerging threats. \nMentorship: Mentor and provide guidance to Security analysts on incident handling. Foster a culture of continuous improvement and learning. \nForensic Analysis: Perform forensic analysis and malware analysis of Computers, Cloud, Networks, Mobile devices and other digital medias\nArchitecture Design: Develop and refine architecture of Security Tools and platforms\nCollaboration: Creatively solve problems collaborating with SecOps, Platform, Delivery, IT and Engineering team members.\n\n
"}],"text":"Lead Security Operations Analyst","country":"IN","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"About the team
\nThe Lead Security Operations Analyst - plays a critical role in the Security Operations Center (SOC) by handling escalated incidents from the analysts. This role involves in-depth analysis, incident response coordination, mentoring of analysts, real time security monitoring, threat hunting and ensuring compliance with the Security policies and standards.
","descriptionBodyPlain":"About the team\nThe Lead Security Operations Analyst - plays a critical role in the Security Operations Center (SOC) by handling escalated incidents from the analysts. This role involves in-depth analysis, incident response coordination, mentoring of analysts, real time security monitoring, threat hunting and ensuring compliance with the Security policies and standards. \n","hostedUrl":"https://jobs.lever.co/smarsh/36beed01-6085-4eaa-b2fd-3b24ed7616ae","applyUrl":"https://jobs.lever.co/smarsh/36beed01-6085-4eaa-b2fd-3b24ed7616ae/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Atlanta","team":"Capture Engineering","allLocations":["Atlanta","Pleasanton","New York","US - Remote","Portland"]},"createdAt":1773689196343,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nSummary\n \nWe are seeking an experienced and highly capable Manager of Engineering to lead our US Server team. This role involves managing and mentoring a team of Java developers, while also providing strong technical leadership across system architecture, design, and implementation. You will guide the team in developing new product capabilities and enhancing existing ones across both our federal enclave environment and our AWS-based cloud production environment. This position includes dual responsibility across two major domains. Leading, designing, and supporting capabilities within our federal enclave, including strict compliance requirements, secure development practices, and constrained deployment workflows. Driving cloud-native development in AWS, improving our services, reliability, scalability, and efficiency with modern DevOps practices and tooling. The ideal candidate is a strong technical leader, an excellent communicator, and someone who thrives in an Agile environment where mentorship, ownership, and collaboration are key.\n \nOur tech stack includes Redis, Oracle, PostgreSQL, Kafka, Spring, Microservices, Docker, Kubernetes, AWS, Jenkins, Grafana, ELK, Maven, and GitHub\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\n
\nWe are seeking an experienced and highly capable Manager of Engineering to lead our US Server team. This role involves managing and mentoring a team of Java developers, while also providing strong technical leadership across system architecture, design, and implementation. You will guide the team in developing new product capabilities and enhancing existing ones across both our federal enclave environment and our AWS-based cloud production environment. This position includes dual responsibility across two major domains. Leading, designing, and supporting capabilities within our federal enclave, including strict compliance requirements, secure development practices, and constrained deployment workflows. Driving cloud-native development in AWS, improving our services, reliability, scalability, and efficiency with modern DevOps practices and tooling. The ideal candidate is a strong technical leader, an excellent communicator, and someone who thrives in an Agile environment where mentorship, ownership, and collaboration are key.
\n
\nOur tech stack includes Redis, Oracle, PostgreSQL, Kafka, Spring, Microservices, Docker, Kubernetes, AWS, Jenkins, Grafana, ELK, Maven, and GitHub
","id":"03440216-ed9d-42a1-9faf-03c03e35da03","lists":[{"text":"How will you contribute? ","content":"\nLead, mentor, and manage a team of Java developers, including hiring, coaching, performance reviews, and professional development.\nOwn technical design and architecture decisions across services deployed in both federal enclave and AWS cloud environments.\nGuide team members in delivering high quality, secure, and scalable backend systems.\nPromote engineering best practices, including code quality, system design, test coverage, DevOps, and security.\nCollaborate closely with Product, DevOps, QA, and Security teams to ensure high quality and compliant releases.\nOversee production troubleshooting, root cause analysis, system tuning, and operational improvements.\nDrive innovation, evaluate new tools and technologies, and continuously improve engineering processes.\nLead Agile ceremonies and ensure predictable, high quality delivery.\n"},{"text":"What will you bring?","content":"\n5+ years of hands-on experience in Java development, including strong expertise with Spring / Spring Boot.\n2+ years of experience leading a development team or providing significant technical leadership.\nStrong understanding of OOP, Java internals, concurrency, and multi-threaded programming.\nProven experience in designing and implementing distributed backend systems and microservices.\nHands-on experience working within secure or federal enclave environments or similar highly restricted environments.\nPractical experience with AWS cloud services and cloud-native architectures.\nDevOps-oriented mindset, familiarity with CI/CD pipelines, observability, automation, Docker, and Kubernetes\nStrong communication skills and ability to lead both people and technology.Experience with production environments, monitoring, metrics, and performance optimization.\nExperience supporting FedRAMP-certified products.\nKnowledge and hands-on experience with Kafka or other event-driven messaging systems.\nFamiliarity with Redis, Oracle, or PostgreSQL databases.\nExperience with Jenkins, Grafana, ELK, GitHub Actions or similar tools.\nStrong testing mindset (unit, component, integration).\nExperience with large-scale microservices architectures. \n"}],"salaryRange":{"min":170000,"max":190000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
\nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
\n
\nAny applicable bonus programs will be discussed during the recruiting process.
\n
\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
","salaryDescriptionPlain":" \nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. \n \nAny applicable bonus programs will be discussed during the recruiting process. \n \nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.\n","text":"Manager, Engineering","country":"US","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\n
\nWe are seeking an experienced and highly capable Manager of Engineering to lead our US Server team. This role involves managing and mentoring a team of Java developers, while also providing strong technical leadership across system architecture, design, and implementation. You will guide the team in developing new product capabilities and enhancing existing ones across both our federal enclave environment and our AWS-based cloud production environment. This position includes dual responsibility across two major domains. Leading, designing, and supporting capabilities within our federal enclave, including strict compliance requirements, secure development practices, and constrained deployment workflows. Driving cloud-native development in AWS, improving our services, reliability, scalability, and efficiency with modern DevOps practices and tooling. The ideal candidate is a strong technical leader, an excellent communicator, and someone who thrives in an Agile environment where mentorship, ownership, and collaboration are key.
\n
\nOur tech stack includes Redis, Oracle, PostgreSQL, Kafka, Spring, Microservices, Docker, Kubernetes, AWS, Jenkins, Grafana, ELK, Maven, and GitHub
","descriptionBodyPlain":"Summary\n \nWe are seeking an experienced and highly capable Manager of Engineering to lead our US Server team. This role involves managing and mentoring a team of Java developers, while also providing strong technical leadership across system architecture, design, and implementation. You will guide the team in developing new product capabilities and enhancing existing ones across both our federal enclave environment and our AWS-based cloud production environment. This position includes dual responsibility across two major domains. Leading, designing, and supporting capabilities within our federal enclave, including strict compliance requirements, secure development practices, and constrained deployment workflows. Driving cloud-native development in AWS, improving our services, reliability, scalability, and efficiency with modern DevOps practices and tooling. The ideal candidate is a strong technical leader, an excellent communicator, and someone who thrives in an Agile environment where mentorship, ownership, and collaboration are key.\n \nOur tech stack includes Redis, Oracle, PostgreSQL, Kafka, Spring, Microservices, Docker, Kubernetes, AWS, Jenkins, Grafana, ELK, Maven, and GitHub\n","hostedUrl":"https://jobs.lever.co/smarsh/03440216-ed9d-42a1-9faf-03c03e35da03","applyUrl":"https://jobs.lever.co/smarsh/03440216-ed9d-42a1-9faf-03c03e35da03/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Bangalore","team":"Enterprise Engineering","allLocations":["Bangalore"]},"createdAt":1779213443062,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nWe are looking for an experienced Engineering Manager to lead and grow the Cortex team. This is a hands-on leadership role: you will manage a talented team of ML and delivery engineers, drive technical delivery of AI service initiatives, and help define the direction of Smarsh's AI platform capability.\n \nYou will report directly to a Senior ML Engineering Manager based in the UK and will be the primary engineering leader for the Cortex team on the ground in Bangalore. You will work closely with Smarsh's Applied Machine Learning team — who build and train our in-house models — as well as Product Management, Technical Program Management (TPM), the Fabric platform organisation, and sister Cognition teams: Cognition Logic and Cognition Analytics, all part of the wider Enterprise Conduct organisation.\n \nThis is a hybrid role based in our Bangalore office, with the expectation of 3 days per week on-site.\n \nThis role is AI-first. You will be expected to champion and actively use AI-powered engineering productivity tools — including Windsurf and Claude Code — and embed these practices into the team's day-to-day ways of working\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
\n
We are looking for an experienced Engineering Manager to lead and grow the Cortex team. This is a hands-on leadership role: you will manage a talented team of ML and delivery engineers, drive technical delivery of AI service initiatives, and help define the direction of Smarsh's AI platform capability.
\n
\n
You will report directly to a Senior ML Engineering Manager based in the UK and will be the primary engineering leader for the Cortex team on the ground in Bangalore. You will work closely with Smarsh's Applied Machine Learning team — who build and train our in-house models — as well as Product Management, Technical Program Management (TPM), the Fabric platform organisation, and sister Cognition teams: Cognition Logic and Cognition Analytics, all part of the wider Enterprise Conduct organisation.
\n
\n
This is a hybrid role based in our Bangalore office, with the expectation of 3 days per week on-site.
\n
\n
This role is AI-first. You will be expected to champion and actively use AI-powered engineering productivity tools — including Windsurf and Claude Code — and embed these practices into the team's day-to-day ways of working
\n
\n
Team Leadership & People Management
\n\n
Lead, mentor and grow a team of 4 ML Engineers and 1 Delivery Engineer across India and the UK.\n
Run effective 1:1s, performance conversations, and career development planning.\n
Foster a high-trust, high-performance team culture grounded in continuous improvement.\n
Manage hiring, onboarding, and team capacity planning as Cortex expands.\n\n
\n
Technical Delivery & Model Operations
\n\n
Own end-to-end delivery of Cortex initiatives — from planning and scoping to production release and post-go-live operational support.\n
Drive delivery of new capabilities including Audio Analytics as a Service, In App Translation and Intelligent Agent Review.\n
Work closely with the Applied ML team to take in-house models from research handoff through to production-grade deployment — managing integration, validation, and operational readiness.\n
Own and evolve Cortex's gated model deployment pipeline: ensuring models progress through automated quality gates, shadow mode, canary, and full rollout stages with clear promotion and rollback criteria.\n
Establish model evaluation and monitoring frameworks — tracking quality, performance drift, and SLO compliance in production.\n
Maintain and improve Cortex's operational SLOs, reliability posture, and incident response process.\n
Ensure engineering practices, code quality, and architectural decisions meet Smarsh engineering standards.\n\n
\n
AI-First Ways of Working
\n\n
Actively use and champion AI productivity tooling: Windsurf, Claude Code, and similar tools.\n
Set the standard for how the team leverages AI-assisted development to increase velocity and code quality.\n
Identify and help to introduce new AI tooling where it adds measurable value to the team.\n\n
\n
Technical Strategy, Stakeholder Management & Developer Experience
\n\n
Contribute to the Cortex technical roadmap, working with engineering leadership, Product Management, and TPM to align delivery to business priorities.\n
Build strong working relationships with the Applied Machine Learning team — acting as a bridge between model development and production AI service deployment.\n
Partner closely with sister Cognition teams — Cognition Logic and Cognition Analytics — to align on shared platform patterns, APIs, and service contracts within the Enterprise Conduct organisation.\n
Engage proactively with the Fabric organisation on infrastructure, platform standards, and shared tooling dependencies.\n
Represent Cortex in cross-team forums, architecture reviews, and planning sessions — advocating for Cortex consumers' developer experience.\n
Help to drive the AI Service Catalogue vision: discoverable, well-documented, and operationally excellent services that product engineers across Smarsh can consume with confidence.\n\n
\n\n
2+ years of engineering management experience, ideally in an AI/ML, platform, or MLOps context.\nSolid track record of delivering production ML or AI services at scale.\nExperience working at the interface between applied research or ML teams and production engineering — you understand how to take a model from handoff to a reliable, monitored service.\nExperience managing distributed teams across geographies and time zones.\nDemonstrated ability to build trusted relationships with Product, TPM, and platform stakeholders — translating business priorities into engineering plans and vice versa.\nExperience with COGs analysis and FinOps practices for AI/ML workloads — you understand how to track, attribute, and optimise infrastructure and inference costs, and can make informed build vs. buy decisions on managed services.\nSolid release management and planning experience — you can own a release calendar, coordinate cross-team dependencies, manage risk gates, and ensure smooth, well-communicated production deployments.\nHands-on engineering background — you can credibly engage with technical design decisions and code reviews.\n\n"},{"text":"Technical Skills","content":"\n\n
Proficiency in Python; familiarity with Kotlin or JVM-based frameworks is a plus.\n
Experience with cloud-native AI/ML infrastructure: AWS (Bedrock, SageMaker, EKS), Kubernetes, and Kafka.\n
Solid understanding of audio and NLP model architectures — specifically Parakeet (ASR), NeMo framework, and XLM-R based multilingual models.\n
Solid MLOps foundations with practical production experience across the full model lifecycle — including experiment tracking, model registry management, gated deployment strategies (shadow mode, canary, blue/green with automated quality gates), drift detection, rollback handling, and SLO-linked promotion criteria.\n
Understanding of ML model serving patterns, including inference optimisation and managed inference platforms (e.g. Triton Inference Server).\n
Solid understanding of modern AI/ML architectures and system design patterns — including transformer-based models, agentic workflows, RAG, and multi-agent orchestration — with the ability to engage credibly in technical design discussions and evaluate trade-offs.\n
Comfort with operational excellence practices: SLOs, observability, incident management, and on-call culture.\n\n
\n
AI Productivity & Tooling
\n\n
Active user of AI-powered coding assistants (Windsurf, Claude Code, or similar).\n
Genuine conviction that AI tooling meaningfully accelerates engineering teams — and a desire to prove it.\n
Ability to coach engineers on effective use of AI tools and to separate hype from practical value.\n\n
\n
Leadership & Communication
\n\n
Clear, direct communicator — able to translate complex technical topics for non-technical stakeholders.\n
Data-driven approach to engineering decisions and team health.\n
Comfortable with ambiguity and capable of bringing structure to new problem spaces.\n
Collaborative leader who builds trust quickly across cultures and time zones.\n\n
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"\n
We are looking for an experienced Engineering Manager to lead and grow the Cortex team. This is a hands-on leadership role: you will manage a talented team of ML and delivery engineers, drive technical delivery of AI service initiatives, and help define the direction of Smarsh's AI platform capability.
\n
\n
You will report directly to a Senior ML Engineering Manager based in the UK and will be the primary engineering leader for the Cortex team on the ground in Bangalore. You will work closely with Smarsh's Applied Machine Learning team — who build and train our in-house models — as well as Product Management, Technical Program Management (TPM), the Fabric platform organisation, and sister Cognition teams: Cognition Logic and Cognition Analytics, all part of the wider Enterprise Conduct organisation.
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This is a hybrid role based in our Bangalore office, with the expectation of 3 days per week on-site.
\n
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This role is AI-first. You will be expected to champion and actively use AI-powered engineering productivity tools — including Windsurf and Claude Code — and embed these practices into the team's day-to-day ways of working
\n
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Atlanta","team":"Marketing","allLocations":["Atlanta"]},"createdAt":1777322248978,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nSummary\nWe are seeking an experienced and detail-oriented Project Manager to join our marketing team. The successful candidate will play a key role in driving project success through effective planning, coordination, and communication across teams. You will collaborate with cross-functional stakeholders, track project progress, and optimize workflows to ensure timely delivery of high-quality marketing campaigns.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\n\n
We are seeking an experienced and detail-oriented Project Manager to join our marketing team. The successful candidate will play a key role in driving project success through effective planning, coordination, and communication across teams. You will collaborate with cross-functional stakeholders, track project progress, and optimize workflows to ensure timely delivery of high-quality marketing campaigns.
\n
\n
\n- Assist in the development of comprehensive project plans, ensuring alignment with strategic objectives.
\n- Manage and prioritize the marketing team’s backlog, ensuring that tasks are properly scoped and resourced.
\n- Collaborate with cross-functional teams to execute programs and initiatives within larger marketing campaigns.
\n- Track project progress and milestones, ensuring deliverables are met on time and within scope.
\n- Lead stand-up meetings, sprint planning sessions, and retrospectives to foster continuous improvement within the team.
\n- Prepare and deliver milestone reports to stakeholders, tracking key performance indicators (KPIs) to ensure alignment with project objectives.
\n- Proactively identify potential risks and impediments, offering solutions or escalating issues as necessary to maintain project timelines.
\n- Analyze and optimize existing marketing workflows to improve efficiency and drive operational excellence.
\n\n
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The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
\n
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The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
\n
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Local cost of living assessments are done for each new hire at the time of offer.
\n
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\n\n
We are seeking an experienced and detail-oriented Project Manager to join our marketing team. The successful candidate will play a key role in driving project success through effective planning, coordination, and communication across teams. You will collaborate with cross-functional stakeholders, track project progress, and optimize workflows to ensure timely delivery of high-quality marketing campaigns.
\n
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Israel","team":"Capture Engineering","allLocations":["Israel"]},"createdAt":1780573706894,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","id":"357c2b41-5418-4b25-b864-94df35d2b221","lists":[{"text":"Requirements","content":"\n
\n\n
At least 3 years of professional experience with iOS development\nStrong knowledge of Swift\nExperience with iOS frameworks such as Core Data, SwiftUI and UIKit, etc.\nHands on experience with Xcode and the iOS release process\nFull command with OOP methodologies and advanced design patterns\nExperience with offline storage, threading, and performance tuning\nExperience working with REST APIs\nUnderstanding of Apple’s design principles and interface guidelines\niOS SDK development experience\nExperience developing unit testing \n\n\n
\n
\n\n
B.Sc. in Computer Science\nExperience with Combine\nExperience with WebRTC\nFamiliarity with Firebase or other cloud services\nExperience working in an agile environment\nExperience with automated testing and unit tests\nExperience publishing apps to the App Store \n\n\n
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/smarsh/357c2b41-5418-4b25-b864-94df35d2b221","applyUrl":"https://jobs.lever.co/smarsh/357c2b41-5418-4b25-b864-94df35d2b221/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"South Africa - Remote","team":"Sales Support","allLocations":["South Africa - Remote"]},"createdAt":1776983186867,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nSummary\n \nAs Smarsh continues to scale its global Channel Partner ecosystem, we are evolving from legacy reseller models to a structured, high-performing partner motion. This includes clear role separation across revenue creation, capability building, and revenue protection — ensuring focus, accountability, and scalability across the partner lifecycle.\n \nThe Partner Success Manager (PSM) is responsible for protecting and retaining recurring revenue across the partner channel ecosystem, ensuring high partner health, successful renewals, and long-term value realization.\n \nThis role is primarily focused on renewals (90% partner renewals / 10% customer renewals in 2026) and acts as the quarterback of the renewal process, leading structured execution across the renewal lifecycle.\n \nThe PSM operates as a retention and adoption-focused partner to the business, working closely with Channel Account Managers (CAMs) and Partner Enablement Managers (PEMs) to ensure clarity of ownership and disciplined execution. The role is operationally rigorous and data-driven, with a strong emphasis on forecasting, governance, and risk mitigation.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
\n
Summary
\n
\n
As Smarsh continues to scale its global Channel Partner ecosystem, we are evolving from legacy reseller models to a structured, high-performing partner motion. This includes clear role separation across revenue creation, capability building, and revenue protection — ensuring focus, accountability, and scalability across the partner lifecycle.
\n
\n
The Partner Success Manager (PSM) is responsible for protecting and retaining recurring revenue across the partner channel ecosystem, ensuring high partner health, successful renewals, and long-term value realization.
\n
\n
This role is primarily focused on renewals (90% partner renewals / 10% customer renewals in 2026) and acts as the quarterback of the renewal process, leading structured execution across the renewal lifecycle.
\n
\n
The PSM operates as a retention and adoption-focused partner to the business, working closely with Channel Account Managers (CAMs) and Partner Enablement Managers (PEMs) to ensure clarity of ownership and disciplined execution. The role is operationally rigorous and data-driven, with a strong emphasis on forecasting, governance, and risk mitigation.
\n
\n
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Renewal Ownership & Revenue Protection
Own the end-to-end renewal process for partner-managed recurring revenue (base ARR), ensuring high retention and predictable outcomes.
\n
\n- Lead renewal orchestration and execution, including 120-day pre-renewal planning cycles
\n- Build and maintain accurate renewal forecasts and risk visibility
\n- Ensure on-time renewal completion and revenue protection
\n- Manage self-provisioning partner book of business
\n- Drive structured renewal governance and accountability across stakeholders
\n\n
\nPartner Health & Risk Management
Establish proactive partner health management to identify and mitigate churn risk.
\n\n- Define and operationalize partner health scoring frameworks
\n- Monitor adoption, usage, and value realization signals
\n- Identify early indicators of risk and execute mitigation strategies
\n- Lead QBR cadence and governance processes to maintain partner alignment
\n\n
\nPartner Engagement & Value Realization
Act as a trusted advisor to partners, ensuring they achieve measurable value from Smarsh solutions.
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\n
\n
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Retention & Operational Excellence
\n
\n- Proven experience managing renewals, retention, and recurring revenue models
\n- Strong forecasting discipline with the ability to manage risk and ambiguity
\n- Structured operator with a process-driven mindset
\n\nPartner & Customer Success Leadership
\n
\n
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"\n
Summary
\n
\n
As Smarsh continues to scale its global Channel Partner ecosystem, we are evolving from legacy reseller models to a structured, high-performing partner motion. This includes clear role separation across revenue creation, capability building, and revenue protection — ensuring focus, accountability, and scalability across the partner lifecycle.
\n
\n
The Partner Success Manager (PSM) is responsible for protecting and retaining recurring revenue across the partner channel ecosystem, ensuring high partner health, successful renewals, and long-term value realization.
\n
\n
This role is primarily focused on renewals (90% partner renewals / 10% customer renewals in 2026) and acts as the quarterback of the renewal process, leading structured execution across the renewal lifecycle.
\n
\n
The PSM operates as a retention and adoption-focused partner to the business, working closely with Channel Account Managers (CAMs) and Partner Enablement Managers (PEMs) to ensure clarity of ownership and disciplined execution. The role is operationally rigorous and data-driven, with a strong emphasis on forecasting, governance, and risk mitigation.
\n
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Bangalore","team":"Enterprise Engineering","allLocations":["Bangalore"]},"createdAt":1771922207785,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nAbout the team: The Weaver team builds and manages the Central CIAM used by all product teams on the Smarsh platform. It provides \"as a Product\" that enable our product teams to manage customer identities, authentication, and access to websites, mobile apps, APIs.\n \nWe are seeking a rigorous, problem-solving, and curious Platform Engineer (who codes!) to join our Fabric Weaver group. Fabric teams at Smarsh combine software and systems engineering to build and run products that equip our engineering teams with secure tools and infrastructure to do their best work. We are looking for someone who can build CIAM systems that engineers love to work with. In this role, you will play a key part in shaping the future of our platform by developing tooling and providing hands-on technical expertise to design, deploy, and optimize our services in a compliant and cost-effective way in the cloud. The ideal candidate will have a programming background in a cloud environment, a strong understanding of cloud automation, User Access Management, Observability, and security best practices, as well as the ability to collaborate effectively with cross-functional teams.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
About the team: The Weaver team builds and manages the Central CIAM used by all product teams on the Smarsh platform. It provides \"as a Product\" that enable our product teams to manage customer identities, authentication, and access to websites, mobile apps, APIs.
\n
\nWe are seeking a rigorous, problem-solving, and curious Platform Engineer (who codes!) to join our Fabric Weaver group. Fabric teams at Smarsh combine software and systems engineering to build and run products that equip our engineering teams with secure tools and infrastructure to do their best work. We are looking for someone who can build CIAM systems that engineers love to work with. In this role, you will play a key part in shaping the future of our platform by developing tooling and providing hands-on technical expertise to design, deploy, and optimize our services in a compliant and cost-effective way in the cloud. The ideal candidate will have a programming background in a cloud environment, a strong understanding of cloud automation, User Access Management, Observability, and security best practices, as well as the ability to collaborate effectively with cross-functional teams.
","id":"31e390dd-7d99-41bb-a7bd-99c9c790f043","lists":[{"text":"Required Experience/Skills","content":"\nProfessional degree in Computer Science from a reputed college with consistent academic record.\n4-6 years of professional experience in DevOps or software engineering roles, with a focus on configuring, deploying, and maintaining Kubernetes in AWS\nStrong understanding of Customer Identity and Access Management (CIAM), OAuth 2.0 flows,SAML, JWT, SSO\nHands-on experience on Keycloak, Realms configuration, User Federation,\nStrong proficiency in infrastructure as code (IaC) using Terraform, AWS CloudFormation, or similar tools.\nExperience with scripting and automation using languages such as Python\nExperience with CI/CD pipelines and automation tools such as Jenkins\nExperience with teams having delivered observability and telemetry tools and practices, such as Prometheus, Grafana, ELK stack, distributed tracing, and performance monitoring.\nExperience with cloud-native tools such as Istio, Argo CD, ExternalSecrets Operator, Keda, Karpenter, etc\nUnderstanding SRE principles includes monitoring, alerting, error budgets, fault analysis, and automation.\nExcellent problem-solving skills and attention to detail.\n"},{"text":"Roles & Responsibilities","content":"\nDevelop and analyze various business and technical scenarios to drive the highest levels of executive decision-making around Weaver resources. Drive consensus and decisions with stakeholders.\nDevelop and implement automation for User Access Management\nDevelop and implement automation to provision, configure, deploy, and monitor Weaver Components\nCreate reusable integrations for third-party tools (e.g., CI/CD systems, monitoring platforms, container registries and many more) to consolidate workflows.\nCommunicate risks and progress in a timely manner to reporting supervisor\nEnsure efficient resource utilization and continuously improve processes leveraging automation and internal tools resulting in enhanced Product delivery, maturity, and scalability.\nSupport the features delivered by debugging and creating RCA for production issues and subsequently work towards short term and long-term fix\nOn-Call rotation: Participate in an on-call rotation to provide 24/7 support for critical systems.\n"}],"text":"Platform Engineer III - Keycloak","country":"IN","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"About the team: The Weaver team builds and manages the Central CIAM used by all product teams on the Smarsh platform. It provides \"as a Product\" that enable our product teams to manage customer identities, authentication, and access to websites, mobile apps, APIs.
\n
\nWe are seeking a rigorous, problem-solving, and curious Platform Engineer (who codes!) to join our Fabric Weaver group. Fabric teams at Smarsh combine software and systems engineering to build and run products that equip our engineering teams with secure tools and infrastructure to do their best work. We are looking for someone who can build CIAM systems that engineers love to work with. In this role, you will play a key part in shaping the future of our platform by developing tooling and providing hands-on technical expertise to design, deploy, and optimize our services in a compliant and cost-effective way in the cloud. The ideal candidate will have a programming background in a cloud environment, a strong understanding of cloud automation, User Access Management, Observability, and security best practices, as well as the ability to collaborate effectively with cross-functional teams.
","descriptionBodyPlain":"About the team: The Weaver team builds and manages the Central CIAM used by all product teams on the Smarsh platform. It provides \"as a Product\" that enable our product teams to manage customer identities, authentication, and access to websites, mobile apps, APIs.\n \nWe are seeking a rigorous, problem-solving, and curious Platform Engineer (who codes!) to join our Fabric Weaver group. Fabric teams at Smarsh combine software and systems engineering to build and run products that equip our engineering teams with secure tools and infrastructure to do their best work. We are looking for someone who can build CIAM systems that engineers love to work with. In this role, you will play a key part in shaping the future of our platform by developing tooling and providing hands-on technical expertise to design, deploy, and optimize our services in a compliant and cost-effective way in the cloud. The ideal candidate will have a programming background in a cloud environment, a strong understanding of cloud automation, User Access Management, Observability, and security best practices, as well as the ability to collaborate effectively with cross-functional teams.\n","hostedUrl":"https://jobs.lever.co/smarsh/31e390dd-7d99-41bb-a7bd-99c9c790f043","applyUrl":"https://jobs.lever.co/smarsh/31e390dd-7d99-41bb-a7bd-99c9c790f043/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Bangalore","team":"Enterprise Engineering","allLocations":["Bangalore"]},"createdAt":1771924246139,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nRole Overview\nYou will join the Datastore Team, a core component of the Smarsh Fabric platform that underpins our enterprise applications. The team enables self-service, next-generation data capabilities across the engineering organization, ensuring long-term scalability, reliability, and innovation.\nThis role serves as a technical authority for large-scale distributed data platforms. You will shape architectural direction, help define operating standards, and solve complex distributed systems challenges across petabyte-scale environments running hundreds of clusters. Working across engineering domains, you will influence how data infrastructure is designed, built, and operated company-wide.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Role Overview
\nYou will join the Datastore Team, a core component of the Smarsh Fabric platform that underpins our enterprise applications. The team enables self-service, next-generation data capabilities across the engineering organization, ensuring long-term scalability, reliability, and innovation.
\nThis role serves as a technical authority for large-scale distributed data platforms. You will shape architectural direction, help define operating standards, and solve complex distributed systems challenges across petabyte-scale environments running hundreds of clusters. Working across engineering domains, you will influence how data infrastructure is designed, built, and operated company-wide.
","id":"3376a533-6b35-477c-af59-1b7c19f156ef","lists":[{"text":"Skills & Experience ","content":"\n 8+ years of experience in platform engineering, SRE, or distributed systems-focused roles.\nDemonstrated subject matter expertise in operating at least one of MongoDB, Kafka, or ElasticSearch at high scale, including deep day-2 operational knowledge.\nSignificant experience designing and operating large-scale, Kubernetes environments and associated ecosystem tooling (e.g. Helm, Kustomize, ArgoCD etc.). Experience managing stateful workloads on Kubernetes is a significant plus.\nProven experience defining architectural standards and influencing technical direction across teams.\nStrong programming skills (Python, Java, or similar), with experience building internal platform APIs and automation tooling a significant plus.\nExtensive experience with Infrastructure as Code (e.g. Terraform) and cloud-native deployment models.\nHands-on experience operating enterprise-scale workloads in AWS.\nExperience designing and evolving observability platforms (e.g. Prometheus/Grafana, ELK) to support multi-cluster environments.\nStrong understanding of security principles and experience embedding security best practices into production environments and code promotion systems.\nExcellent communication skills with the ability to influence diverse technical and non technical stakeholders\n"},{"text":"Core Responsibilities","content":"\nDefine and evolve the architectural vision and operating standards for large-scale distributed data platforms.\nLead the design and evolution of highly available, scalable clusters supporting core data technologies including MongoDB, Elasticsearch, and Apache Kafka.\nSolve complex, ambiguous distributed systems problems, balancing trade-offs across scalability, resilience, performance, security, and cost.\nInfluence engineering teams to adopt platform standards, automation practices, and self service capabilities.\nPartner with engineering and product leadership to align platform capabilities with strategic business objectives.\nEstablish reliability targets, operational models, and observability standards for stateful workloads on multi-cluster Kubernetes environments.\nMentor engineers, lead design reviews, and raise the technical bar across the platform organization.\nContribute as a senior escalation point within the on-call rotation.\n"}],"text":"Principal Platform Engineer I","country":"IN","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Role Overview
\nYou will join the Datastore Team, a core component of the Smarsh Fabric platform that underpins our enterprise applications. The team enables self-service, next-generation data capabilities across the engineering organization, ensuring long-term scalability, reliability, and innovation.
\nThis role serves as a technical authority for large-scale distributed data platforms. You will shape architectural direction, help define operating standards, and solve complex distributed systems challenges across petabyte-scale environments running hundreds of clusters. Working across engineering domains, you will influence how data infrastructure is designed, built, and operated company-wide.
","descriptionBodyPlain":"Role Overview\nYou will join the Datastore Team, a core component of the Smarsh Fabric platform that underpins our enterprise applications. The team enables self-service, next-generation data capabilities across the engineering organization, ensuring long-term scalability, reliability, and innovation.\nThis role serves as a technical authority for large-scale distributed data platforms. You will shape architectural direction, help define operating standards, and solve complex distributed systems challenges across petabyte-scale environments running hundreds of clusters. Working across engineering domains, you will influence how data infrastructure is designed, built, and operated company-wide.\n","hostedUrl":"https://jobs.lever.co/smarsh/3376a533-6b35-477c-af59-1b7c19f156ef","applyUrl":"https://jobs.lever.co/smarsh/3376a533-6b35-477c-af59-1b7c19f156ef/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Bangalore","team":"Professional Services","allLocations":["Bangalore"]},"createdAt":1772626509564,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nAbout the Role: \n \nSmarsh is seeking a supervision reviewer. In this role, you will be responsible for the day-to-day supervision activities for the Smarsh Assisted Review program. Qualified candidates will have a background in financial services, and posses a keen attention to detail. \n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
About the Role:
\n
\nSmarsh is seeking a supervision reviewer. In this role, you will be responsible for the day-to-day supervision activities for the Smarsh Assisted Review program. Qualified candidates will have a background in financial services, and posses a keen attention to detail.
","id":"96cb786c-1da8-495b-8457-f51eb06888ae","lists":[{"text":"Responsibilities","content":"\nMaintain working knowledge of policies and procedures regarding North American and European regulatory agencies, including FINRA and the SEC\nConduct compliance reviews and analysis of regulatory compliance policies for Financial Services and Mortgage Lending clients\nEnsure that reviewed communications comply with regulatory requirements and organizational policies\nTrack and report review activity by client\nParticipate in periodic trainings and regulatory education opportunities\nIdentify and escalate communications that pose a potential compliance and/or operation risk\nPerforms other duties and responsibilities as assigned\n"},{"text":"Skills and Qualifications","content":"\nKnowledge of the rules and regulations of the Securities Exchange Commission (SEC); Financial Industry Regulatory Authority (FINRA); and state securities regulatory agencies\nCritical thinking and quick decision-making abilities as it relates to regulatory compliance and risk mitigation\nAbility to manage time efficiently to facilitate timely and thorough communication review\nExperience working with automated supervision/surveillance/compliance/discovery tools (Smarsh preferred), used to detect and report suspicious activities\nBachelor’s degree (especially in Business or Finance) or an equivalent combination of experience and education.\n2+ year of relevant experience (supervision, conducting AML investigations, customer due diligence, SARs preparation and filing) required.\n"}],"text":"Professional Services Supervision Reviewer II","country":"IN","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"About the Role:
\n
\nSmarsh is seeking a supervision reviewer. In this role, you will be responsible for the day-to-day supervision activities for the Smarsh Assisted Review program. Qualified candidates will have a background in financial services, and posses a keen attention to detail.
","descriptionBodyPlain":"About the Role: \n \nSmarsh is seeking a supervision reviewer. In this role, you will be responsible for the day-to-day supervision activities for the Smarsh Assisted Review program. Qualified candidates will have a background in financial services, and posses a keen attention to detail. \n","hostedUrl":"https://jobs.lever.co/smarsh/96cb786c-1da8-495b-8457-f51eb06888ae","applyUrl":"https://jobs.lever.co/smarsh/96cb786c-1da8-495b-8457-f51eb06888ae/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Intern - Paid","department":"Divisions","location":"US - Remote","team":"Applied Machine Learning","allLocations":["US - Remote"]},"createdAt":1777995001792,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nJoin our team building production ML infrastructure for enterprise-scale machine learning pipelines.You'll work on a platform that orchestrates end-to-end ML workflows from data ingestion through model training, evaluation, and deployment.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Join our team building production ML infrastructure for enterprise-scale machine learning pipelines.You'll work on a platform that orchestrates end-to-end ML workflows from data ingestion through model training, evaluation, and deployment.
","id":"b6ced21d-6674-413a-9e03-5c7348f78396","lists":[{"text":"How will you contribute? ","content":"\nBuild and maintain Apache Airflow DAGs for ML pipeline orchestration \nDevelop SageMaker training jobs for NLP models (NeMo, PyTorch)\n Implement MLflow tracking and model registry integrations \n Write infrastructure-as-code using Terraform (AWS S3, IAM, VPC) \n Create comprehensive tests for ML pipeline components \nFollow spec-driven development practices with Claude Code \n Contribute to ML observability and evaluation frameworks \n"},{"text":"What will you bring?","content":"\nExperience with PyTorch, transformers, or other ML libraries \nFamiliarity with ML model evaluation and experimentation \n Interest in ML/AI infrastructure and operations\n Strong problem-solving and debugging skills \nComfortable with Linux/command-line environments \nKnowledge of AWS services (S3, SageMaker, IAM) \nExposure to Apache Airflow or workflow orchestration \nUnderstanding of CI/CD, testing, or infrastructure-as-code \n"}],"salaryRange":{"min":25,"max":25,"currency":"USD","interval":"per-hour-wage"},"text":"Research Engineer III","country":"US","workplaceType":"remote","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Join our team building production ML infrastructure for enterprise-scale machine learning pipelines.You'll work on a platform that orchestrates end-to-end ML workflows from data ingestion through model training, evaluation, and deployment.
","descriptionBodyPlain":"Join our team building production ML infrastructure for enterprise-scale machine learning pipelines.You'll work on a platform that orchestrates end-to-end ML workflows from data ingestion through model training, evaluation, and deployment.\n","hostedUrl":"https://jobs.lever.co/smarsh/b6ced21d-6674-413a-9e03-5c7348f78396","applyUrl":"https://jobs.lever.co/smarsh/b6ced21d-6674-413a-9e03-5c7348f78396/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"US - Remote","team":"Shared Services","allLocations":["US - Remote","UK - Remote"]},"createdAt":1771959869315,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nSummary\n \nWe’re hiring a Salesforce Functional Architect to own platform architecture, automation standards, and data modeling across Sales Cloud, Service Cloud, CPQ, Billing and cross-cloud processes.\nYou are not here to crank tickets. You are here to design patterns, review work, and ensure that automation remains powerful without becoming fragile.\nYou’ll partner closely with the Salesforce Platform Manager, and Salesforce Technical Architect to keep the platform coherent as complexity grows.\n \n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\n
\nWe’re hiring a Salesforce Functional Architect to own platform architecture, automation standards, and data modeling across Sales Cloud, Service Cloud, CPQ, Billing and cross-cloud processes.
\nYou are not here to crank tickets. You are here to design patterns, review work, and ensure that automation remains powerful without becoming fragile.
\nYou’ll partner closely with the Salesforce Platform Manager, and Salesforce Technical Architect to keep the platform coherent as complexity grows.
\n
","id":"4b9397d6-11d8-4148-8c5f-0a71043bc75e","lists":[{"text":"How will you contribute? ","content":"\nEnterprise Salesforce Leadership\nOwn functional architecture across: Sales Cloud, Service Cloud, Revenue Cloud (CPQ & Billing), Experience Cloud (as applicable) Design scalable, multi-cloud Salesforce solutions aligned to enterprise architecture and lead global CRM transformation initiatives.\nBusiness & Stakeholder Leadership\nServe as functional lead for Revenue, Finance, and Enterprise Applications.\nOwn CRM and Revenue Cloud roadmap and prioritization.\nOversee system integrators and managed service providers.\nMentor admins and business analysts.\nDrive measurable business outcomes, not feature delivery.\nAutomation & Architecture\nOwn Flow-first automation strategy: When to use Flow vs Apex vs configuration and How automation is structured, layered, and reused.\nEstablish and enforce automation patterns, naming conventions, and guardrails.\nPrevent “Flow sprawl” and logic duplication.\nAppropriate governance and usage of Salesforce AI tooling.\nData Model & Core Objects\nOwn core data models across Sales, Accounts, Opportunities, Cases, Contracts, etc.\nEnsure scalability, reporting integrity, and clean integrations.\nAnticipate downstream impacts of schema changes.\nDesign Governance\nReview and approve designs for complex initiatives.\nAct as escalation point for architectural trade-offs.\nMentor admins and developers.\nWhat Success Looks Like\nAutomation is readable, testable, and explainable.\nNew team members can onboard without fear or overwhelm.\nMajor changes don’t introduce regressions.\nSalesforce feels like a platform, not patchwork.\n"},{"text":"What will you bring?","content":"\n10+ years of hands-on Salesforce experience with progression into architecture-level ownership.\nDeep expertise in Sales Cloud and/or Service Cloud data models and automation design.\nExperience with Salesforce CPQ and Billing solutions.\nExperience with Agentforce and / or Einstein.\nExperience working with sales, revenue, finance, and product management stakeholders, preferably in a subscription (SaaS) environment.\nAdvanced proficiency in Flow (record-triggered, scheduled, subflows, orchestration) in high-complexity environments.\nProven experience designing scalable, layered automation architectures (modular, reusable, bulk-safe)\nStrong data modeling skills with an understanding of long-term reporting and integration implications.\nExperience preventing and resolving automation conflicts (recursion, order of execution, duplication)\nClear judgment on declarative vs Apex trade-offs; comfortable partnering with technical engineering leads.\nExperience supporting large user bases and high-volume environments, with complex permission management requirements associated with scaled organizations.\nAbility to translate ambiguous business processes into durable system behavior.\nExperience establishing governance standards (naming conventions, documentation, release discipline)\nRelevant Salesforce certification(s) and the ability to explain how those certifications will guide you to success in this role.\n"}],"salaryRange":{"min":127539,"max":170805,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
\n
\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
\n
\nLocal cost of living assessments are done for each new hire at the time of offer.
","salaryDescriptionPlain":"The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.\n \nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.\n \nLocal cost of living assessments are done for each new hire at the time of offer.\n","text":"Salesforce Functional Architect","country":"US","workplaceType":"remote","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\n
\nWe’re hiring a Salesforce Functional Architect to own platform architecture, automation standards, and data modeling across Sales Cloud, Service Cloud, CPQ, Billing and cross-cloud processes.
\nYou are not here to crank tickets. You are here to design patterns, review work, and ensure that automation remains powerful without becoming fragile.
\nYou’ll partner closely with the Salesforce Platform Manager, and Salesforce Technical Architect to keep the platform coherent as complexity grows.
\n
","descriptionBodyPlain":"Summary\n \nWe’re hiring a Salesforce Functional Architect to own platform architecture, automation standards, and data modeling across Sales Cloud, Service Cloud, CPQ, Billing and cross-cloud processes.\nYou are not here to crank tickets. You are here to design patterns, review work, and ensure that automation remains powerful without becoming fragile.\nYou’ll partner closely with the Salesforce Platform Manager, and Salesforce Technical Architect to keep the platform coherent as complexity grows.\n \n","hostedUrl":"https://jobs.lever.co/smarsh/4b9397d6-11d8-4148-8c5f-0a71043bc75e","applyUrl":"https://jobs.lever.co/smarsh/4b9397d6-11d8-4148-8c5f-0a71043bc75e/apply"},{"additionalPlain":"Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.\n \nSmarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions\n","additional":"\n
Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.
\n
\n
Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions
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We are seeking a Senior Director, Product Management, to lead the analyst experience layer of our Surveillance platform. This is a player-coach role. You will own product strategy and drive execution directly while leading a small team of product managers. You are not here to manage up and delegate down. You are here to set the standard and do the work alongside the team.
\n
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The platform has two defining challenges: closing the gap between its AI capabilities and the analyst experience that surfaces them and defining the API and extensibility surfaces that let sophisticated customers build on top of the platform rather than around it. Both require a product leader who is equally fluent in UX thinking and developer-facing product design.
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You will own the product strategy, roadmap, and execution partnering directly with Engineering, AI/ML, Data Science, Professional Services, Marketing/GTM, Pre-Sales and Compliance Teams to define what the product is, who it serves, and how it wins.
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Product Strategy and Vision
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Define and evolve the platform strategy, roadmap, and capability priorities across analyst experience, workflow infrastructure, and extensibility surfaces.
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UX and Analyst Experience
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Own the end-to-end analyst experience: from alert surfacing to resolution, including explainability, reason code workflows, and audit trail completeness.
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API and Extensibility Product Ownership
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Define and own the API surface: alert queues, review actions, reporting, reason code taxonomies, and workflow configuration.
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Build the product strategy for programmatic extensibility, including integrations with external agents, policymaker prompting surfaces, and developer-facing documentation.
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Cross-Functional Leadership
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Partner with Engineering on capacity allocation, release readiness, and operational discipline. You will bring specifications that are complete enough for engineering to build without coming back for clarification.
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Develop PM craft on the team: problem framing, evidence-based prioritization, and outcome measurement. This team needs a model to follow, not a manager to report to.
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Own the team’s operating cadence, including sprint reviews, prioritization forums, and stakeholder communications.
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\n- 10+ years of product management experience, with a track record of shipping product at enterprise scale.
\n- 3+ years of management experience. Player-coach: you have managed PMs while still owning product work directly.
\n- Demonstrated UX product ownership: experience defining analyst or end-user workflows, not just feature requirements. You have shipped products where the experience quality was differentiator.
\n- Demonstrated API product experience: experience defining and owning developer-facing API surfaces or extensibility layers as product decisions. You have written API product specs, not just API documentation.
\n- Experience with enterprise SaaS products in regulated industries. You understand what it means to ship software where wrong answers create legal or regulatory exposure.
\n- Strong written communication. You write product specs that engineering can build from strategy documents that executives can act on. These are different documents and you know the difference.
\n- Experience working in a cross-functional model with Engineering, Design, and Data Science as genuine peers, not as service organizations.
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\n- Prior experience in financial services, compliance, legal technology, or another domain where AI explainability and auditability are not optional.
\n- Experience commercializing AI or ML capabilities: translating model performance into product value, and product value into pricing and packaging decisions.
\n- Experience owning products where the feedback loop between end users and AI models was a first-class product concern, not a data science pipeline.
\n- Experience managing products with both a UI surface and a developer-facing surface simultaneously. The two require different decision frameworks, and you have operated in both.
\n- Experience in a PE-backed or exit-horizon company where product decisions are evaluated against near-term financial metrics alongside long-term platform value.
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"},{"text":"What do we offer?","content":"\n
\n\n
Healthcare insurance: We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.\nStock options.\nPersonal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements.\n401K Match: Smarsh provides a 4% 401K match for which employees are fully vested on day one.\nSabbatical: The Smarsh sabbatical programme provides a time to recharge, study or simply do something you are passionate about away from the workplace. Employees are eligible after six years of service.\nRecognition: We’re big on kudos for a job well done. Our employee-recognition programme enables co-workers to nominate their peers who best embody our core values for recognition.\n\n\n
\n
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
\n
\n
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
\n
\n
Local cost of living assessments are done for each new hire at the time of offer.
\n
\n\n
We are seeking a Senior Director, Product Management, to lead the analyst experience layer of our Surveillance platform. This is a player-coach role. You will own product strategy and drive execution directly while leading a small team of product managers. You are not here to manage up and delegate down. You are here to set the standard and do the work alongside the team.
\n
\n
The platform has two defining challenges: closing the gap between its AI capabilities and the analyst experience that surfaces them and defining the API and extensibility surfaces that let sophisticated customers build on top of the platform rather than around it. Both require a product leader who is equally fluent in UX thinking and developer-facing product design.
\n
\n
You will own the product strategy, roadmap, and execution partnering directly with Engineering, AI/ML, Data Science, Professional Services, Marketing/GTM, Pre-Sales and Compliance Teams to define what the product is, who it serves, and how it wins.
\n
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Israel","team":"Capture Engineering","allLocations":["Israel"]},"createdAt":1766138877745,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nWe are looking for senior Java developer who will join our challenging R&D Server team. This developer will help develop solutions in the company’s existing and new products. The perfect candidate is someone who loves to self-learn and share his knowledge between other team members. The team works in an Agile Scrum methodology. Our infrastructure contains various technologies such as Redis, Oracle, Kafka, Spring in a Micro Services environment, Docker, Kubernetes, Rancher, Jenkins, Grafana, Graylog, Maven, Ant, GIT, SVN.But this job also contains maintenance of our legacy code as well. Even more importantly, the team is an experienced, unified and warm group of people.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
We are looking for senior Java developer who will join our challenging R&D Server team. This developer will help develop solutions in the company’s existing and new products. The perfect candidate is someone who loves to self-learn and share his knowledge between other team members. The team works in an Agile Scrum methodology. Our infrastructure contains various technologies such as Redis, Oracle, Kafka, Spring in a Micro Services environment, Docker, Kubernetes, Rancher, Jenkins, Grafana, Graylog, Maven, Ant, GIT, SVN.But this job also contains maintenance of our legacy code as well. Even more importantly, the team is an experienced, unified and warm group of people.
","id":"53b2575f-712f-4749-bea3-e3dc618e5751","lists":[{"text":"Requirements","content":"\n Brilliant OO coder with at least 5 years of professional experience of Java development (outstanding other candidates might be considered).\nStrong technical background and experience in software engineering (design, architecture, and development) · multi-threaded programming\n"},{"text":"Advantages","content":"\nStrong Test Oriented (unit tests, component tests and etc)\nExperience with Jenkins\nMicro service architecture - Asynchronous (e.g Messaging Queues, Async Rest) and Synchronous service (e.g RESTful API) communication\nExperience with Spring and Spring-Boot\nExperience with Docker and Kubernetes\nExperience with Kafka\nFamiliarity with peripheral tools for Java profiling, code coverage, CI/CD\nProficiency with RDBMS and NoSQL\nKnowledge in front-end frameworks\n"}],"text":"Senior Java Developer","country":"IL","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"We are looking for senior Java developer who will join our challenging R&D Server team. This developer will help develop solutions in the company’s existing and new products. The perfect candidate is someone who loves to self-learn and share his knowledge between other team members. The team works in an Agile Scrum methodology. Our infrastructure contains various technologies such as Redis, Oracle, Kafka, Spring in a Micro Services environment, Docker, Kubernetes, Rancher, Jenkins, Grafana, Graylog, Maven, Ant, GIT, SVN.But this job also contains maintenance of our legacy code as well. Even more importantly, the team is an experienced, unified and warm group of people.
","descriptionBodyPlain":"We are looking for senior Java developer who will join our challenging R&D Server team. This developer will help develop solutions in the company’s existing and new products. The perfect candidate is someone who loves to self-learn and share his knowledge between other team members. The team works in an Agile Scrum methodology. Our infrastructure contains various technologies such as Redis, Oracle, Kafka, Spring in a Micro Services environment, Docker, Kubernetes, Rancher, Jenkins, Grafana, Graylog, Maven, Ant, GIT, SVN.But this job also contains maintenance of our legacy code as well. Even more importantly, the team is an experienced, unified and warm group of people.\n","hostedUrl":"https://jobs.lever.co/smarsh/53b2575f-712f-4749-bea3-e3dc618e5751","applyUrl":"https://jobs.lever.co/smarsh/53b2575f-712f-4749-bea3-e3dc618e5751/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Atlanta","team":"Shared Services","allLocations":["Atlanta","Portland","Pleasanton"]},"createdAt":1772453595555,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nSummary\n\nWe’re looking for a Salesforce Platform Manager to lead our in-house Salesforce team and take end-to-end ownership of the platform as a core business system.\nThis role is not about micromanaging tickets or being the smartest admin in the room. It’s about setting technical direction, enabling specialists, and ensuring Salesforce scales cleanly across Sales, Service, and post-sale operations.\nOur Salesforce footprint spans:\n- Sales Cloud (complex sales motions)\n- Service Cloud & Agentforce (support, automation, AI-assisted workflows)\n- Salesforce CPQ (high-volume SaaS + complex Enterprise deals)\n- Heavy automation and Flow-driven business logic\nYou’ll lead a team of strong individual contributors with deep domain expertise, and your job is to align them, unblock them, and keep the platform healthy and intentional.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
We’re looking for a Salesforce Platform Manager to lead our in-house Salesforce team and take end-to-end ownership of the platform as a core business system.
This role is not about micromanaging tickets or being the smartest admin in the room. It’s about setting technical direction, enabling specialists, and ensuring Salesforce scales cleanly across Sales, Service, and post-sale operations.
Our Salesforce footprint spans:
- Sales Cloud (complex sales motions)
- Service Cloud & Agentforce (support, automation, AI-assisted workflows)
- Salesforce CPQ (high-volume SaaS + complex Enterprise deals)
- Heavy automation and Flow-driven business logic
You’ll lead a team of strong individual contributors with deep domain expertise, and your job is to align them, unblock them, and keep the platform healthy and intentional.
","id":"c7f7337c-b522-4fc0-b229-848a51ea4cb5","lists":[{"text":"How will you contribute? ","content":"Platform Ownership & StrategyOwn Salesforce as a long-term platform, not a collection of featuresSet and maintain a clear vision for: Architecture, Automation patterns, Custom vs standard trade-offs, Ensure Salesforce evolves deliberately as the business grows and changesTeam LeadershipLead and grow a cross-functional Salesforce team, including: Functional architects / Flow specialists, CPQ specialists, Admins and developers.Create space for specialists to own their domains while maintaining coherence across the platform.Establish clear ownership boundaries, decision-making norms, and review practices.Technical DirectionBe hands-on enough to: Review designs, Challenge assumptions, Spot architectural risk early.Hands-off enough to: Trust domain experts, avoid becoming the single point of failure.Promote consistent patterns across Flows, CPQ, integrations, and data modelsBusiness PartnershipAct (or better still, grow your team members into a position where they can act) as the senior Salesforce partner to: Sales / SalesOps, Global Services, Global Support, Revenue Operations / Finance, Legal.Translate business strategy into platform priorities.Push back on short-term fixes that create long-term fragility.Delivery & Operational ExcellenceBalance roadmap work with operational stabilityEnsure: Clean deployments and release management, Sensible technical debt management, Strong documentation and knowledge sharing.Establish metrics for platform health, not just delivery velocityWhat Success Looks LikeSalesforce supports complex business processes without constant firefighting.Specialists can move fast within clear architectural guardrails.Sales, Support and Service teams trust the system and rely on it.New products, pricing models, or service motions don’t require rethinking the entire platform.The Salesforce team is seen as a strategic partner, not an order-taking function."},{"text":"What will you bring?","content":"7+ years working with Salesforce in increasingly senior rolesExperience leading in-house Salesforce teams (not just projects or consultancies)Strong working knowledge of: Sales Cloud and Service Cloud, Salesforce automation (Flow-first environments), CPQ concepts and lifecycle impacts (even if not the deepest CPQ expert)Experience with CPQ in SaaS or subscription businessesFamiliarity with, or eagerness to learn, Agentforce, AI-driven service workflows, or advanced Service Cloud features.Background working closely with Finance, RevOps, or Legal stakeholders.Salesforce Architect or advanced cloud certifications.Proven ability to lead senior ICs and specialists.Comfortable making - and defending - architectural decisions.Able to balance speed, flexibility, and maintainability.Knows when to say “not now” and when to invest properly.You think in systems and trade-offs, not tools.You value clarity, ownership, and sustainable design.You respect deep expertise and know how to leverage iYou care as much about what not to build as what to build."}],"salaryRange":{"min":137500,"max":167500,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
Local cost of living assessments are done for each new hire at the time of offer.
","salaryDescriptionPlain":"The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.\n\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.\n\nLocal cost of living assessments are done for each new hire at the time of offer.\n","text":"Senior Manager, Salesforce Platform","country":"US","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
We’re looking for a Salesforce Platform Manager to lead our in-house Salesforce team and take end-to-end ownership of the platform as a core business system.
This role is not about micromanaging tickets or being the smartest admin in the room. It’s about setting technical direction, enabling specialists, and ensuring Salesforce scales cleanly across Sales, Service, and post-sale operations.
Our Salesforce footprint spans:
- Sales Cloud (complex sales motions)
- Service Cloud & Agentforce (support, automation, AI-assisted workflows)
- Salesforce CPQ (high-volume SaaS + complex Enterprise deals)
- Heavy automation and Flow-driven business logic
You’ll lead a team of strong individual contributors with deep domain expertise, and your job is to align them, unblock them, and keep the platform healthy and intentional.
","descriptionBodyPlain":"Summary\n\nWe’re looking for a Salesforce Platform Manager to lead our in-house Salesforce team and take end-to-end ownership of the platform as a core business system.\nThis role is not about micromanaging tickets or being the smartest admin in the room. It’s about setting technical direction, enabling specialists, and ensuring Salesforce scales cleanly across Sales, Service, and post-sale operations.\nOur Salesforce footprint spans:\n- Sales Cloud (complex sales motions)\n- Service Cloud & Agentforce (support, automation, AI-assisted workflows)\n- Salesforce CPQ (high-volume SaaS + complex Enterprise deals)\n- Heavy automation and Flow-driven business logic\nYou’ll lead a team of strong individual contributors with deep domain expertise, and your job is to align them, unblock them, and keep the platform healthy and intentional.\n","hostedUrl":"https://jobs.lever.co/smarsh/c7f7337c-b522-4fc0-b229-848a51ea4cb5","applyUrl":"https://jobs.lever.co/smarsh/c7f7337c-b522-4fc0-b229-848a51ea4cb5/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Bangalore","team":"Capture Engineering","allLocations":["Bangalore"]},"createdAt":1776668197486,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","id":"ceb48dba-f610-4940-85b1-bd93106546a7","lists":[{"text":"Key Responsibilities","content":"\n
\n- Develop UI features using Angular & TypeScript
\n- Build and enhance backend services using Java (Spring Boot preferred)
\n- Design and consume REST APIs
\n- Manage frontend state using NgRx
\n- Handle authentication flows (JWT) and secure integrations
\n- Write unit tests and maintain code quality
\n- Collaborate across frontend, backend, and API teams
\n\n
\n
\n- 1–2 years of full stack development experience
\n- Strong in Angular, TypeScript, Java, and REST APIs
\n- Understanding of Spring Boot (or similar Java frameworks)
\n- Knowledge of OOP, data structures, and basic system design
\n\n
\n
\n- Experience with NgRx, Bootstrap/CoreUI, AG Grid
\n- Familiarity with microservices architecture
\n- Exposure to authentication/authorization (JWT, OAuth)
\n- Basic cloud knowledge (AWS or similar)
\n\n
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/smarsh/ceb48dba-f610-4940-85b1-bd93106546a7","applyUrl":"https://jobs.lever.co/smarsh/ceb48dba-f610-4940-85b1-bd93106546a7/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Bangalore","team":"Enterprise Engineering","allLocations":["Bangalore"]},"createdAt":1774958833424,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nAbout the Role\n \nAs a Software engineer/Specialist you will work as part of a highly skilled team of professionals who are responsible for architecture, design and development of cost effective and sustainable solutions for Digital Safe business of Smarsh. Strong organizational skills, technical expertise and attention to detail are key in this technical role\n \n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
About the Role
\n
\nAs a Software engineer/Specialist you will work as part of a highly skilled team of professionals who are responsible for architecture, design and development of cost effective and sustainable solutions for Digital Safe business of Smarsh. Strong organizational skills, technical expertise and attention to detail are key in this technical role
\n
","id":"e563a6c0-b9db-40ac-87e8-3317ea3e7a4c","lists":[{"text":"Responsibilities","content":"\nTranslate business requirements to appropriate technical solutions keeping simplicity at the core.\nResearch, identify, test, certify, and select technology required for solution delivery.\n Maximize the performance, uptime, and supportability of the product.\nDeveloping highly scalable services using technologies such as Java,J2EE, Jetty, REST/SOAP, Postgres, Spring.\nWorking with team to design solutions to security problems, monitor and analyze the security vulnerabilities reported in bundled 3rd party products.\nDesign and implement new interface components in collaboration with the product owner and other Smarsh development teams.\nMaintain the existing components and resolve problems reported by customers.\nEnhance existing components with new capabilities whilst maintaining compatibility.\nProvide feedback on test plans, test cases, and test methodologies.\nResearch new technologies for product improvements and future roadmap.\nCollaborate and communicate with stakeholders, provide project progress, highlight any risks involved along with mitigation plan.\nProvide guidance and mentoring to less-experienced team members.\n"},{"text":"Desired skills & experience","content":"\n2 - 4 years in JAVA server side application development. Experience in any of the JavaScript based UI technologies is a plus. Candidate should be open to work on full stack.\nExperience in highly scalable SAAS product using technologies such as Java,J2EE, REST/SOAP, Database, Spring.\nStrong programming skills in Java, J2EE.\nExcellent communication skills and ability to interact effectively with both technical and non-technical staff.\nFair technical understanding in IT infrastructure and DevOps is a plus.\nUnderstanding of operational challenges involved in managing large systems.\nTechnical execution of project activities and responsibilities for on-time delivery and results.\nInterfacing with customer facing functions to gather project requirements and performing due diligence as required.\nProviding technical guidance for trouble shooting and issue resolution when needed.\nFamiliarity with Agile Software Development (preferably Scrum).\n"}],"text":"Software Engineer II - Java","country":"IN","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"About the Role
\n
\nAs a Software engineer/Specialist you will work as part of a highly skilled team of professionals who are responsible for architecture, design and development of cost effective and sustainable solutions for Digital Safe business of Smarsh. Strong organizational skills, technical expertise and attention to detail are key in this technical role
\n
","descriptionBodyPlain":"About the Role\n \nAs a Software engineer/Specialist you will work as part of a highly skilled team of professionals who are responsible for architecture, design and development of cost effective and sustainable solutions for Digital Safe business of Smarsh. Strong organizational skills, technical expertise and attention to detail are key in this technical role\n \n","hostedUrl":"https://jobs.lever.co/smarsh/e563a6c0-b9db-40ac-87e8-3317ea3e7a4c","applyUrl":"https://jobs.lever.co/smarsh/e563a6c0-b9db-40ac-87e8-3317ea3e7a4c/apply"},{"additionalPlain":"Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.\n\n\nAbout our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"US - Remote","team":"Sales Support","allLocations":["US - Remote","New York","Atlanta","Canada"]},"createdAt":1770057772006,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nSummary\n \nIn this role you’ll be the primary point of contact for the technical/solutions portion(s) of an enterprise, B2B sales cycle. You’ll partner closely with the enterprise sales team, product teams, success management, and professional services on these pursuits. You will support a handful of account executives across multiple product lines. \n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\n
\nIn this role you’ll be the primary point of contact for the technical/solutions portion(s) of an enterprise, B2B sales cycle. You’ll partner closely with the enterprise sales team, product teams, success management, and professional services on these pursuits. You will support a handful of account executives across multiple product lines.
","id":"dc0b297b-6917-4b87-b643-368603ddfeb6","lists":[{"text":"How will you contribute? ","content":"\nAssist sales with discovery process to identify quantifiable problems our solutions can solve.\nDemonstrate/Workshop/Solution how our products/platform can help our prospects/customers achieve their desired business outcomes.\nProvide deep technical expertise in the sales process, thereby identifying and influencing requirements early in the process.\nHave a deep technical understanding of Smarsh’s products and 3rd party integration; conduct technical presentations.\nInfluence and capture the prospect’s technical requirements, own the architecture blueprint and re-validate with the prospect.\nProvide technical leadership during complex, enterprise-level Proofs of Concept engagements to meet the technical success criteria in a positive and professional manner that exceeds expectations and sets Smarsh apart from competitors.\nTake the lead on the technical responses associated with an RFI/RFP/RFQ etc.\nPrepare internal solution design proposals for complex deployments. Work with all departments to prepare for large and complex implementations, including knowledge transfer, integration design, and product gap analysis.\nKeep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.\nRegularly update systems of record (salesforce, SharePoint etc.) with presales notes/collateral etc.\nContribute best practices and content/collateral to broader presales and sales teams.\nTravel as needed for internal/external meetings – Roughly 30 / 40%\n"},{"text":"What will you bring? ","content":"\nBachelor’s degree in Computer Science, Information Technology, Information Systems, Statistics, Mathematics, Business or equivalent experience.\nExperience in enterprise architecture, IT consulting, sales engineering or software engineering in an enterprise environment.\nProfessional demeanor with strong work ethic; self-starter; confident; creative and innovative with a passion for delivering technical benefits to sales prospects. \nUnderstanding of Artificial Intelligence, Natural Language Processing, Machine Learning or Data Visualization.\nStrong personal skills, able to build solid relationships with prospect’s senior business and technical teams.\nWorks collaboratively in a cross-functional environment with Smarsh’s product management, engineering and customer success teams, soliciting input when/as required.\nSuperb verbal and written communication skills, including the ability to gather, document and present the value of our solutions.\nAdapt at overcoming prospect concerns and ensuring mutually beneficial outcomes from complex technology integration. Demonstrates credibility with prospects’ stakeholders on business and technical solution proposals.\nOrganization, prioritization and planning essential to concurrently deliver multiple projects.\nSubject matter expert in the fields of Surveillance/Supervision, eDiscovery, Archiving, and/or unstructured data platforms is a plus.\nIndustry knowledge (Financial Services and other highly regulated industries).\nSolution Selling, Demo2Win, and MEDDIC/MEDDPICC experience. \n"}],"salaryRange":{"min":130000,"max":170000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
\n
\nAny applicable bonus programs will be discussed during the recruiting process.
\n
\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
","salaryDescriptionPlain":"The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. \n \nAny applicable bonus programs will be discussed during the recruiting process. \n \nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.\n","text":"Solutions Engineer","country":"US","workplaceType":"remote","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\n
\nIn this role you’ll be the primary point of contact for the technical/solutions portion(s) of an enterprise, B2B sales cycle. You’ll partner closely with the enterprise sales team, product teams, success management, and professional services on these pursuits. You will support a handful of account executives across multiple product lines.
","descriptionBodyPlain":"Summary\n \nIn this role you’ll be the primary point of contact for the technical/solutions portion(s) of an enterprise, B2B sales cycle. You’ll partner closely with the enterprise sales team, product teams, success management, and professional services on these pursuits. You will support a handful of account executives across multiple product lines. \n","hostedUrl":"https://jobs.lever.co/smarsh/dc0b297b-6917-4b87-b643-368603ddfeb6","applyUrl":"https://jobs.lever.co/smarsh/dc0b297b-6917-4b87-b643-368603ddfeb6/apply"},{"additionalPlain":"Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.\n \nSmarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions.\n\n\nAbout our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.
\n
\nSmarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions.
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"UK - London","team":"Sales Front Line","allLocations":["UK - London"]},"createdAt":1776878476859,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nAs part of our Enterprise Business Unit, this role serves as a strategic leader within our Enterprise Sales Team and a trusted partner to our largest global clients across the world. This role leads our end-to-end sales process based on a deep understanding of our offerings and an uncanny ability to build relationships and understand the unique needs of our clients.\nThis role is an exciting opportunity for an experienced sales leader who has the willingness to go deep with our clients to understand their needs and the intellectual curiosity, attention to detail, and maniacal work ethic needed to help us solve for their needs. This role has the unique opportunity to influence senior-level stakeholders internally and externally and the most successful incumbents will have a strong internal drive for results and passion to win. \n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
As part of our Enterprise Business Unit, this role serves as a strategic leader within our Enterprise Sales Team and a trusted partner to our largest global clients across the world. This role leads our end-to-end sales process based on a deep understanding of our offerings and an uncanny ability to build relationships and understand the unique needs of our clients.
\nThis role is an exciting opportunity for an experienced sales leader who has the willingness to go deep with our clients to understand their needs and the intellectual curiosity, attention to detail, and maniacal work ethic needed to help us solve for their needs. This role has the unique opportunity to influence senior-level stakeholders internally and externally and the most successful incumbents will have a strong internal drive for results and passion to win.
","id":"38506e99-d461-495d-b43b-9077c8a02bda","lists":[{"text":"How will you contribute?","content":"\nDevelop meaningful business relationships with key stakeholders and influencers, driving value-led conversations and presentations to articulate Smarsh’s strategic impact on their organization.\nLead generation, qualification & opportunity management to closure.\nDeliver new business to Enterprise-level customers in a defined geographical territory by promoting our SaaS based compliance solutions.\nInfluence internal key stakeholders to drive effectiveness and collaboration for closing enterprise-wide deals.\nConsistently deliver against your quota, while prioritizing and delivering outstanding customer sales experience.\nMaintain accurate and timely forecasts throughout the sales cycle on a weekly basis.\nNegotiate and participate in contractual processes through close.\n"},{"text":"What will you bring?","content":"\nA minimum of 10+ years proven experience and history of quota achievement selling into global, large enterprise accounts.\nProven and successful experience selling to regulated industries such as financial services.\nEffective at building and maintaining collaborative relationships with key decision-makers and C-Suite executives within prospect organizations.\nProven ability to sell through multi-gen sales cycles.\nYou have demonstrated excellence in the past as a top performer in previous roles and are highly achievement orientated.\nExcellent communications and negotiation skills.\nAbility to maneuver through the grey by strategically assessing customer needs to translate them into technical solutions.\nDirect experience with Salesforce or another CRM system.\nIdeal candidate has experience with a sales methodology such as MEDDIC and experience selling to strong Champion and Economic Buyer relationships.\nFamiliarity with tools such as Salesforce, PowerBI, Outreach, Gong are all a \"plus\".\n"},{"text":"What do we offer?","content":"\nWe value our people and offer a competitive salary.\nStrong maternity and paternity scheme\nA workplace pension scheme\nTake what you need holiday package\nPrivate medical insurance\nDental plan\nGroup life assurance\nGroup income protection\nEmployee assistance programme\nA monthly wellness allowance\nAdoption assistance\nStock options\n"}],"text":"Sr. Account Executive, Enterprise (EMEA)","country":"GB","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"As part of our Enterprise Business Unit, this role serves as a strategic leader within our Enterprise Sales Team and a trusted partner to our largest global clients across the world. This role leads our end-to-end sales process based on a deep understanding of our offerings and an uncanny ability to build relationships and understand the unique needs of our clients.
\nThis role is an exciting opportunity for an experienced sales leader who has the willingness to go deep with our clients to understand their needs and the intellectual curiosity, attention to detail, and maniacal work ethic needed to help us solve for their needs. This role has the unique opportunity to influence senior-level stakeholders internally and externally and the most successful incumbents will have a strong internal drive for results and passion to win.
","descriptionBodyPlain":"As part of our Enterprise Business Unit, this role serves as a strategic leader within our Enterprise Sales Team and a trusted partner to our largest global clients across the world. This role leads our end-to-end sales process based on a deep understanding of our offerings and an uncanny ability to build relationships and understand the unique needs of our clients.\nThis role is an exciting opportunity for an experienced sales leader who has the willingness to go deep with our clients to understand their needs and the intellectual curiosity, attention to detail, and maniacal work ethic needed to help us solve for their needs. This role has the unique opportunity to influence senior-level stakeholders internally and externally and the most successful incumbents will have a strong internal drive for results and passion to win. \n","hostedUrl":"https://jobs.lever.co/smarsh/38506e99-d461-495d-b43b-9077c8a02bda","applyUrl":"https://jobs.lever.co/smarsh/38506e99-d461-495d-b43b-9077c8a02bda/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered
Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\n
\nAs part of our Enterprise Sales team, you will be selling to our top enterprise accounts and working with Fortune 500 caliber clients across the world. You will manage the complete end to end sales-cycles, often presenting to C-level executives.
\n
","id":"ebb28e32-60be-4ee9-ab13-6b09cd89b345","lists":[{"text":"How will you contribute?","content":"\nDeliver new business to Enterprise-level customers in a defined geographical territory by promoting our SaaS based compliance solutions. \nDevelop meaningful business relationships with key stakeholders and influencers, driving value-led conversations and presentations to articulate Smarsh’s strategic impact on their organization.\nLead generation, qualification & opportunity management to closure.\nInfluence internal key stakeholders to drive effectiveness and collaboration for closing enterprise-wide deals. \nConsistently deliver against your quota, while prioritizing and delivering outstanding customer sales experience.\nMaintain accurate and timely forecasts throughout the sales cycle on a weekly basis.\nNegotiate and participate in contractual processes through close.\nOther duties as assigned.\n"},{"text":"What will you bring?","content":"\nA minimum of 10+ years proven experience and history of quota achievement selling into global, large enterprise accounts.\nUnderstanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs\nAbility to have thoughtful conversations with decision makers and C-Suit executives (CCO, COO, CIO, CFO)\nIndustry experience and ability to sell through competitive landscape\nIntellectual Curiosity\nA passion to learn and become a student of our business.\nStrong Business Acumen\nSuccessful SaaS sales experience\nHigh degree of accountability\nInternal collaboration and relationship building skills\nA commitment to the pursuit of excellence\nAbility to thrive in a fast paced, scaling business\nStrategic thinker and problem solver\n"}],"salaryRange":{"min":140000,"max":180000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
\nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
\n
\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
\n
\nLocal cost of living assessments are done for each new hire at the time of offer.
","salaryDescriptionPlain":" \nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.\n \nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.\n \nLocal cost of living assessments are done for each new hire at the time of offer.\n","text":"Sr. Account Executive, Enterprise (Financial Services)","country":"US","workplaceType":"remote","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\n
\nAs part of our Enterprise Sales team, you will be selling to our top enterprise accounts and working with Fortune 500 caliber clients across the world. You will manage the complete end to end sales-cycles, often presenting to C-level executives.
\n
","descriptionBodyPlain":"Summary\n \nAs part of our Enterprise Sales team, you will be selling to our top enterprise accounts and working with Fortune 500 caliber clients across the world. You will manage the complete end to end sales-cycles, often presenting to C-level executives.\n \n","hostedUrl":"https://jobs.lever.co/smarsh/ebb28e32-60be-4ee9-ab13-6b09cd89b345","applyUrl":"https://jobs.lever.co/smarsh/ebb28e32-60be-4ee9-ab13-6b09cd89b345/apply"},{"additionalPlain":"Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.\n \nSmarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions\n\n\nAbout our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.
\n
\nSmarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered
Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
The Platform Engineer will be a key member of the S&E (Site & Engineering) team, responsible for designing, building, and maintaining cloud infrastructure and platform services. This role focuses on enabling reliable, scalable, and secure platform operations while supporting oncall rotations and ensuring system availability across global operations.
","id":"ac699565-9abc-4ee5-9a2b-b16bf9b6530b","lists":[{"text":"How will you contribute?","content":"Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
\nMinimum 4 years of experience in platform engineering, DevOps, or SRE roles.
\nStrong proficiency with AWS services including EC2, EKS, VPC, IAM, S3, RDS, Lambda, and CloudWatch.
\nHands-on experience with Kubernetes administration and troubleshooting.
\nProficiency in Terraform for infrastructure provisioning and management.
\nExperience with Istio or similar service mesh technologies.
\nWorking knowledge of GitOps tools such as ArgoCD or Flux.
\nExperience with CI/CD tools including GitHub Actions, Jenkins, or GitLab CI.
\nFamiliarity with HashiCorp Vault for secrets management.
\nScripting proficiency in Python, Bash, or Go.
\n\n
Soft Skills
\n
\n
Strong problem-solving and analytical abilities.
\n
Excellent written and verbal communication skills.
\n
Ability to work effectively in a distributed, global team environment.
\n
Self-motivated with ability to work independently and as part of a team.
\n
Willingness to participate in oncall rotations and respond to incidents.
\n
\n
\n
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
\n
\n
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
\n
\n
Local cost of living assessments are done for each new hire at the time of offer.
\n
\n
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"The Platform Engineer will be a key member of the S&E (Site & Engineering) team, responsible for designing, building, and maintaining cloud infrastructure and platform services. This role focuses on enabling reliable, scalable, and secure platform operations while supporting oncall rotations and ensuring system availability across global operations.
","descriptionBodyPlain":"The Platform Engineer will be a key member of the S&E (Site & Engineering) team, responsible for designing, building, and maintaining cloud infrastructure and platform services. This role focuses on enabling reliable, scalable, and secure platform operations while supporting oncall rotations and ensuring system availability across global operations.\n","hostedUrl":"https://jobs.lever.co/smarsh/ac699565-9abc-4ee5-9a2b-b16bf9b6530b","applyUrl":"https://jobs.lever.co/smarsh/ac699565-9abc-4ee5-9a2b-b16bf9b6530b/apply"},{"additionalPlain":"Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.\n \nSmarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions\n\n\nAbout our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.
\n
\nSmarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered
Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
We are seeking a Senior Platform Engineer (IC4) with strong expertise in AWS cloud networking, hybrid connectivity, and regulated cloud environments. This role focuses on designing, automating, and operating secure, scalable network infrastructure across multiple AWS environments while supporting FedRAMP compliance requirements.
\nYou will partner with Platform, Security, and CI/CD teams to deliver highly available, auditable, and automated cloud networking solutions.
","id":"9640a534-bcf8-4e3e-9a8c-c6c61e2c7b7a","lists":[{"text":"How will you contribute?","content":"\n
You’ll help build and secure cloud infrastructure in highly regulated environments, working on mission-critical platforms with a strong focus on automation, reliability, and security.
\n
Network Architecture & Cloud Design
\n\n- Design and implement secure, scalable AWS network architectures
\n- Architect hybrid cloud connectivity solutions between on-premises and AWS
\n- Design high-availability and disaster recovery network architectures
\n- Define multi-tenant isolation, routing boundaries, and segmentation strategies
\n- Create and maintain network and architecture diagrams
\n\n
\nInfrastructure Automation & Orchestration
\n\n- Develop and maintain Terraform-based infrastructure for AWS networking resources
\n- Orchestrate and automate end-to-end infrastructure provisioning across multiple environments
\n- Design and maintain reusable, environment-aware Terraform modules
\n- Implement promotion workflows for infrastructure changes across environments
\n- Ensure consistency, traceability, and auditability of infrastructure changes
\n- Identify and remediate configuration drift across environments
\n\n
\nSecurity, Compliance & FedRAMP Support
\n\n- Support network designs aligned with FedRAMP and NIST 800-53 requirements
\n- Implement and review network security controls including NACLs and Security Groups
\n- Partner with Security and GRC teams to support audits and compliance activities
\n- Assist in investigating and resolving security incidents involving network systems
\n- Maintain documentation required for regulated environments
\n\n
\nPerformance, Monitoring & Reliability
\n
"},{"text":"Required Qualifications","content":"\nBachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent experience)\n8+ years of experience in cloud or platform engineering, with a strong focus on AWS networking\nKnowledge of supporting FedRAMP-compliant environments, including familiarity with compliance controls, audit processes, and security documentation\nAdvanced understanding of AWS networking services (VPCs, subnets, routing, Transit Gateway, Route 53, Direct Connect, VPNs)\nExtensive experience with Terraform and Infrastructure as Code\nProven experience orchestrating and automating infrastructure provisioning across multiple environments (dev, staging, production)\nExperience integrating infrastructure provisioning into CI/CD pipelines\nProficiency in Python, Go, or Java\nStrong Linux and networking fundamentals\nExcellent system design, troubleshooting, and problem-solving skills\n"},{"text":"What do we offer?","content":"\nHealthcare insurance: We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.\nStock options.\nPersonal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements.\n401K Match: Smarsh provides a 4% 401K match for which employees are fully vested on day one.\nSabbatical: The Smarsh sabbatical programme provides a time to recharge, study or simply do something you are passionate about away from the workplace. Employees are eligible after six years of service.\nRecognition: We’re big on kudos for a job well done. Our employee-recognition programme enables co-workers to nominate their peers who best embody our core values for recognition.\n"}],"salaryRange":{"min":134000,"max":180000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"\n
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
\n
\n
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
\n
\n
Local cost of living assessments are done for each new hire at the time of offer.
\n
\n
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"We are seeking a Senior Platform Engineer (IC4) with strong expertise in AWS cloud networking, hybrid connectivity, and regulated cloud environments. This role focuses on designing, automating, and operating secure, scalable network infrastructure across multiple AWS environments while supporting FedRAMP compliance requirements.
\nYou will partner with Platform, Security, and CI/CD teams to deliver highly available, auditable, and automated cloud networking solutions.
","descriptionBodyPlain":"We are seeking a Senior Platform Engineer (IC4) with strong expertise in AWS cloud networking, hybrid connectivity, and regulated cloud environments. This role focuses on designing, automating, and operating secure, scalable network infrastructure across multiple AWS environments while supporting FedRAMP compliance requirements.\nYou will partner with Platform, Security, and CI/CD teams to deliver highly available, auditable, and automated cloud networking solutions.\n","hostedUrl":"https://jobs.lever.co/smarsh/9640a534-bcf8-4e3e-9a8c-c6c61e2c7b7a","applyUrl":"https://jobs.lever.co/smarsh/9640a534-bcf8-4e3e-9a8c-c6c61e2c7b7a/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Bangalore","team":"Enterprise Engineering","allLocations":["Bangalore"]},"createdAt":1771924406590,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nYou'll be joining the Hosting team, an integral component of the Smarsh Fabric, which is the platform that underpins our enterprise applications. The function is dedicated to enabling self-service, next generation capabilities across the engineering org, ensuring long term sustainability and innovation.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
You'll be joining the Hosting team, an integral component of the Smarsh Fabric, which is the platform that underpins our enterprise applications. The function is dedicated to enabling self-service, next generation capabilities across the engineering org, ensuring long term sustainability and innovation.
","id":"30870604-d580-4808-8f9f-73e1a2f050cf","lists":[{"text":"Core Responsibilities","content":"\nOwn and evolve robust runtime environments for enterprise workloads, spanning\nKubernetes and cloud-native platforms\nDrive the design and implementation of scalable, secure, and highly available hosting\nsolutions, primarily built on Kubernetes\nFoster a culture of continuous improvement, automation, and engineering excellence\nCollaborate with cross-functional engineering teams and Product Management to align\nplatform capabilities with business objectives\nEnsure best practices in security, reliability, observability, and performance across the platform estate\nContribute to strategic planning and help shape the technical roadmap for the Hosting function\nAdvocate for and embed platform engineering principles, including self-service, standardization, and automation\n"},{"text":"Skills & Experience","content":"\nBachelor’s degree in computer science, Engineering, or a related field, or equivalent practical experience\nAt least 5+ years in Platform teams or strongly DevOps driven organizations\nExcellent understanding of cloud platforms (AWS) - especially services such as EKS.\nDeep hands-on experience with Kubernetes, including cluster architecture, workload management, autoscaling, and production troubleshooting\nStrong experience across the Kubernetes ecosystem, including Helm, Kustomize, Karpenter and containerization.\nA solid background in Infrastructure as Code (e.g. Terraform) and maintaining CI/CD driven deployment workflows\nProficiency with Git, including repository management, automation, and workflow configuration.\nStrong scripting skills (e.g. Bash) for automation and operational tooling\nApplication development experience in Java, with knowledge of Spring Boot considered a significant plus\nExperience designing and operating Kubernetes clusters at high scale across large, multi cluster environments (e.g. hundreds of clusters)\nSound general security awareness and experience embedding security best practices into CI/CD and production platforms\nExperience designing and operating observability stacks to support large-scale, multi cluster Kubernetes environments - preferably using Grafana/Prometheus.\nStrong communication and collaboration skills and ability to work effectively with stakeholders across the organization\nStrong problem-solving skills and attention to detail\n"},{"text":"Desirable Skills & Experience","content":"\nExperience designing and building Kubernetes controllers and operators, including use of controller frameworks\nGood understanding of RESTful API design principles, with hands-on experience developing and maintaining APIs for internal audiences\nExperience implementing and promoting platform engineering practices/culture, including self-service capabilities.\nExperience working in regulated environments and building compliant workloads is a plus.\nA software engineering background where you've transitioned into Platform Engineering s of interest.\n"}],"text":"Sr. Platform Engineer II -Hosting team","country":"IN","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"You'll be joining the Hosting team, an integral component of the Smarsh Fabric, which is the platform that underpins our enterprise applications. The function is dedicated to enabling self-service, next generation capabilities across the engineering org, ensuring long term sustainability and innovation.
","descriptionBodyPlain":"You'll be joining the Hosting team, an integral component of the Smarsh Fabric, which is the platform that underpins our enterprise applications. The function is dedicated to enabling self-service, next generation capabilities across the engineering org, ensuring long term sustainability and innovation.\n","hostedUrl":"https://jobs.lever.co/smarsh/30870604-d580-4808-8f9f-73e1a2f050cf","applyUrl":"https://jobs.lever.co/smarsh/30870604-d580-4808-8f9f-73e1a2f050cf/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Bangalore","team":"Enterprise Engineering","allLocations":["Bangalore"]},"createdAt":1775670198856,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nYou will join the Datastore Team, a core component of the Smarsh Fabric platform that underpins our enterprise applications. The team enables self-service, next-generation data capabilities across the engineering organisation, ensuring long-term scalability, reliability,and innovation.\nThis role focuses on designing, building, and operating large-scale distributed data platforms supporting petabyte-scale environments across hundreds of clusters. You will own complex technical initiatives end-to-end and play a key role in ensuring our data infrastructure remains reliable, scalable, secure, and highly automated.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
\n
You will join the Datastore Team, a core component of the Smarsh Fabric platform that underpins our enterprise applications. The team enables self-service, next-generation data capabilities across the engineering organisation, ensuring long-term scalability, reliability,and innovation.
\n
This role focuses on designing, building, and operating large-scale distributed data platforms supporting petabyte-scale environments across hundreds of clusters. You will own complex technical initiatives end-to-end and play a key role in ensuring our data infrastructure remains reliable, scalable, secure, and highly automated.
\n
\n\n
Design, build, and operate highly available, scalable clusters supporting core data technologies including MongoDB, ElasticSearch, and Apache Kafka.\nOwn major platform components and deliver complex initiatives from design through to production.\nImplement and enhance architectural patterns and platform standards for reliability, scalability, and performance.\nTroubleshoot and resolve complex distributed systems issues across multi-cluster environments.\nBuild and maintain Infrastructure as Code and CI/CD pipelines to ensure repeatable, scalable deployments.\nContribute to observability, reliability, and operational excellence across the data platform estate.\nCollaborate with engineering teams and Product Management to align platform capabilities with product needs.\nMentor junior engineers and contribute to knowledge sharing within the team.\nParticipate in on-call rotations to support platform reliability and continuous improvement.\n\n"},{"text":"Skills & Experience","content":"\n
We’re looking for an experienced Platform Engineer with strong expertise in cloud-native and DevOps practices. The ideal candidate will have:
\n\n
5+ years of experience in platform engineering, SRE, or infrastructure-focused roles.\n
Strong experience operating at least one of MongoDB, Kafka, or ElasticSearch in production environments, including day-2 operations.\n
Solid experience designing and operating Kubernetes environments and ecosystem tooling (e.g. Helm, ArgoCD) is a significant plus.\n
Proficiency in at least one programming language (Python, Java, or similar).\n
Experience with Infrastructure as Code tools such as Terraform.\n
Hands-on experience working with major cloud platforms (AWS preferred).\n
Experience implementing, maintaining and evolving observability solutions (e.g.Prometheus/Grafana or ELK).\n
Good understanding of security principles and experience embedding security best practices into production environments and code promotion systems.\n
Excellent collaboration and communication skills.\n
Strong problem-solving ability and attention to detail\n\n
\n\n
Experience contributing to internal platform APIs or automation tooling.\nExposure to regulated environments.\nInterest in advancing platform engineering practices such as self-service infrastructure.\nWe're especially interested in candidates that may have transitioned from Software\nEngineering into Platform Engineering.\n\n"}],"text":"Sr. Platform Engineer II-Datastore","country":"IN","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"\n
You will join the Datastore Team, a core component of the Smarsh Fabric platform that underpins our enterprise applications. The team enables self-service, next-generation data capabilities across the engineering organisation, ensuring long-term scalability, reliability,and innovation.
\n
This role focuses on designing, building, and operating large-scale distributed data platforms supporting petabyte-scale environments across hundreds of clusters. You will own complex technical initiatives end-to-end and play a key role in ensuring our data infrastructure remains reliable, scalable, secure, and highly automated.
\n
Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.
\n
\nSmarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"New York","team":"Product Management","allLocations":["New York"]},"createdAt":1776432037635,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nProduct Operations is the connective tissue between Product, Engineering, Marketing, and Sales. As Senior Product Operations Manager, you will own the systems, processes, and rituals that enable our product organization to move faster, ship with more predictability, and make better decisions with data. This role reports directly to the SVP of Product Operations and is a high-visibility seat that directly shapes how we build and deliver product at scale.\nWithout strong product operations, fast-growing product organizations accumulate process debt, ship late, and lose alignment. This role exists because the way we operate is a competitive advantage. The person in this seat will have direct influence on how the entire product organization functions and will be visible to product leadership and the executive team from day one.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
\n
Product Operations is the connective tissue between Product, Engineering, Marketing, and Sales. As Senior Product Operations Manager, you will own the systems, processes, and rituals that enable our product organization to move faster, ship with more predictability, and make better decisions with data. This role reports directly to the SVP of Product Operations and is a high-visibility seat that directly shapes how we build and deliver product at scale.
\n
Without strong product operations, fast-growing product organizations accumulate process debt, ship late, and lose alignment. This role exists because the way we operate is a competitive advantage. The person in this seat will have direct influence on how the entire product organization functions and will be visible to product leadership and the executive team from day one.
\n
\n\n
Design and continuously improve the operating model for the product org, including planning cadences, intake processes, prioritization frameworks, and launch checklists.\nDefine and own the product metrics infrastructure: what we track, how we report it, and how those insights drive decisions across Product, GTM, and leadership.\nPartner with Product, Engineering, Marketing, and Sales to eliminate friction in cross-functional execution, from roadmap to release to revenue.\nLead and operationalize product launches end-to-end, coordinating dependencies, timelines, and stakeholder readiness across teams.\nIdentify and close gaps in product lifecycle management, including updates, deprecations, and end-of-life processes.\nBuild and maintain a single source of truth for product operations documentation, process standards, and best practices.\nSurface and manage risks in product development and launch cycles before they become blockers.\nIdentify and drive adoption of AI tools across the SDLC, from requirements generation and sprint planning to testing, release documentation, and post-launch analysis, measuring impact on velocity and quality over time.\n\n"},{"text":"What will you bring?","content":"\nBachelor's degree in Business, Engineering, Computer Science, or a related field.\n5+ years of experience in Product Operations, Product Management, or a directly adjacent operations role within a SaaS or tech company.\nDemonstrated ability to build and scale cross-functional processes that improved execution speed or quality, with specific, measurable outcomes.\nStrong analytical skills and hands-on experience with product and business metrics; you can move from raw data to a decision-driving insight independently.\nProven experience managing complex, multi-team product launches.\nHands-on fluency with AI tools in daily work, using AI to accelerate requirements writing, competitive research, sprint documentation, data analysis, and stakeholder communications, with a track record of measurably improving product velocity or team output.\nFamiliarity with Agile or similar iterative development methodologies.\nClear, direct communicator who can operate at the individual contributor level and in the executive boardroom.\nThis role has direct exposure to product leadership and the executive team from day one, requiring the presence, preparation, and judgment to operate credibly at that level immediately.\n"},{"text":"Preferred Qualifications","content":"\n\n
Master's degree in Business, Engineering, or a related field.\nExperience building or maturing a Product Operations function from the ground up.\nExposure to tools such as Jira, Confluence, PowerBI, Gainsight, or similar product and analytics platforms.\nExperience at a company that has scaled from Series B through IPO or equivalent growth stage.\nExperience working within a private equity-owned company, including familiarity with PE reporting cadences, portfolio-level expectations, and operating under return-driven mandates.\n\n"},{"text":"What do we offer?","content":"\nHealthcare insurance: We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.\nStock options.\nPersonal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements.\n401K Match: Smarsh provides a 4% 401K match for which employees are fully vested on day one.\nSabbatical: The Smarsh sabbatical programme provides a time to recharge, study or simply do something you are passionate about away from the workplace. Employees are eligible after six years of service.\nRecognition: We’re big on kudos for a job well done. Our employee-recognition programme enables co-workers to nominate their peers who best embody our core values for recognition.\n"}],"salaryRange":{"min":170000,"max":190000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
\n
\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
\n
\nLocal cost of living assessments are done for each new hire at the time of offer.
","salaryDescriptionPlain":"The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.\n \nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.\n \nLocal cost of living assessments are done for each new hire at the time of offer.\n","text":"Sr. Product Operations Manager","country":"US","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"\n
Product Operations is the connective tissue between Product, Engineering, Marketing, and Sales. As Senior Product Operations Manager, you will own the systems, processes, and rituals that enable our product organization to move faster, ship with more predictability, and make better decisions with data. This role reports directly to the SVP of Product Operations and is a high-visibility seat that directly shapes how we build and deliver product at scale.
\n
Without strong product operations, fast-growing product organizations accumulate process debt, ship late, and lose alignment. This role exists because the way we operate is a competitive advantage. The person in this seat will have direct influence on how the entire product organization functions and will be visible to product leadership and the executive team from day one.
\n
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Atlanta","team":"Capture Engineering","allLocations":["Atlanta","Pleasanton","New York","US - Remote","Portland"]},"createdAt":1773262334989,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nSummary\n \nWe are looking for a highly skilled Java Developer to join our R&D Server team. In this role, you will design and develop both new and existing product capabilities, working across a diverse set of technologies and architectures. This position also provides the opportunity to develop and support services within our federal enclave environment, alongside our cloud based workloads. Developing and supporting features within our federal enclave environment, requiring careful attention to compliance, security, and constrained deployment workflows. Building, enhancing, and maintaining services in our AWS-based production environment, leveraging modern cloud-native tooling and infrastructure. The ideal candidate is someone who loves to self-learn, shares expertise with peers, and thrives in an Agile, collaborative, and warm team environment.\n \nOur tech stack includes Redis, Oracle, PSQL, Kafka, Spring, Microservices, Docker, Kubernetes, AWS, Jenkins, Grafana, ELK, Maven, and GitHub.\n \n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\n
\nWe are looking for a highly skilled Java Developer to join our R&D Server team. In this role, you will design and develop both new and existing product capabilities, working across a diverse set of technologies and architectures. This position also provides the opportunity to develop and support services within our federal enclave environment, alongside our cloud based workloads. Developing and supporting features within our federal enclave environment, requiring careful attention to compliance, security, and constrained deployment workflows. Building, enhancing, and maintaining services in our AWS-based production environment, leveraging modern cloud-native tooling and infrastructure. The ideal candidate is someone who loves to self-learn, shares expertise with peers, and thrives in an Agile, collaborative, and warm team environment.
\n
\nOur tech stack includes Redis, Oracle, PSQL, Kafka, Spring, Microservices, Docker, Kubernetes, AWS, Jenkins, Grafana, ELK, Maven, and GitHub.
\n
","id":"616e6d55-7434-4747-b0f7-b20d00af0f73","lists":[{"text":"How will you contribute? ","content":"\nDesign, develop, and maintain Java-based backend services across both secure federal enclave and AWS production environments.\nContribute to architecture design, code quality, performance optimization, and scalable system patterns.\nCollaborate closely within an Agile Scrum team and provide mentorship, knowledge sharing, and technical leadership.\nParticipate in production troubleshooting, analysis, and improvements across diverse runtime environments.\nWork with DevOps, QA, and Product teams to ensure smooth delivery, operational readiness, and high system reliability.\n"},{"text":"What will you bring?","content":"\nAt least 3 years of professional Java development experience (exceptional candidates with slightly less may be considered).\nStrong object-oriented programming skills and deep understanding of Java internals.\nSolid experience in software engineering principles, including system design, architecture, and best coding practices.\nHands-on experience with multi-threaded programming.\n\n\nAbility to adapt development workflows to both federal enclave and cloud-based (AWS) environments.\nAdvantages\nExperience working with or supporting secured / restricted-access environments is a plus.\nExperience supporting a FedRAMP certified product in production.\nDevOps-oriented mindset, with exposure to CI/CD pipelines, containerized environments, and operational tooling.\nExperience working with or integrating AI/ML tools or frameworks.\nBackground in microservices architecture, including asynchronous (Kafka, messaging queues) and synchronous (RESTful APIs) communication models.\nStrong test-oriented mindset (unit tests, component tests, automation).\nExperience with Spring / Spring Boot.\nHands-on with Docker, Kubernetes, and container orchestration platforms.\nExperience with Kafka event-driven systems.\nFamiliarity with profiling tools, code coverage tools, and CI/CD systems.\n"}],"salaryRange":{"min":126700,"max":150000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
\nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
\n
\nAny applicable bonus programs will be discussed during the recruiting process.
\n
\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
","salaryDescriptionPlain":" \nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. \n \nAny applicable bonus programs will be discussed during the recruiting process. \n \nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.\n","text":"Sr. Software Engineer - Java","country":"US","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\n
\nWe are looking for a highly skilled Java Developer to join our R&D Server team. In this role, you will design and develop both new and existing product capabilities, working across a diverse set of technologies and architectures. This position also provides the opportunity to develop and support services within our federal enclave environment, alongside our cloud based workloads. Developing and supporting features within our federal enclave environment, requiring careful attention to compliance, security, and constrained deployment workflows. Building, enhancing, and maintaining services in our AWS-based production environment, leveraging modern cloud-native tooling and infrastructure. The ideal candidate is someone who loves to self-learn, shares expertise with peers, and thrives in an Agile, collaborative, and warm team environment.
\n
\nOur tech stack includes Redis, Oracle, PSQL, Kafka, Spring, Microservices, Docker, Kubernetes, AWS, Jenkins, Grafana, ELK, Maven, and GitHub.
\n
","descriptionBodyPlain":"Summary\n \nWe are looking for a highly skilled Java Developer to join our R&D Server team. In this role, you will design and develop both new and existing product capabilities, working across a diverse set of technologies and architectures. This position also provides the opportunity to develop and support services within our federal enclave environment, alongside our cloud based workloads. Developing and supporting features within our federal enclave environment, requiring careful attention to compliance, security, and constrained deployment workflows. Building, enhancing, and maintaining services in our AWS-based production environment, leveraging modern cloud-native tooling and infrastructure. The ideal candidate is someone who loves to self-learn, shares expertise with peers, and thrives in an Agile, collaborative, and warm team environment.\n \nOur tech stack includes Redis, Oracle, PSQL, Kafka, Spring, Microservices, Docker, Kubernetes, AWS, Jenkins, Grafana, ELK, Maven, and GitHub.\n \n","hostedUrl":"https://jobs.lever.co/smarsh/616e6d55-7434-4747-b0f7-b20d00af0f73","applyUrl":"https://jobs.lever.co/smarsh/616e6d55-7434-4747-b0f7-b20d00af0f73/apply"},{"additionalPlain":"Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.\n \nSmarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions\n\n\nAbout our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"\n
Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.
\n
\n
Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions
\n
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"London","team":"Sales Support","allLocations":["London"]},"createdAt":1778838373937,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nWe are seeking an experienced Sr. Solutions Engineer to partner with Sales Executives to pursue all opportunities including renewals, upsells, and new logos. The ideal candidate will possess exceptional technical expertise in B2B Enterprise SaaS sales. The Sr Solution Engineer will play a pivotal role in positioning all Smarsh products in the field and progressing sales cycles to a technical win. \n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
We are seeking an experienced Sr. Solutions Engineer to partner with Sales Executives to pursue all opportunities including renewals, upsells, and new logos. The ideal candidate will possess exceptional technical expertise in B2B Enterprise SaaS sales. The Sr Solution Engineer will play a pivotal role in positioning all Smarsh products in the field and progressing sales cycles to a technical win.
","id":"a52ef6b5-e376-4f38-bdfe-8e15ad903c91","lists":[{"text":"How will you contribute? ","content":"\nAssist account executives in deal qualification by rapidly comparing customer needs with the capabilities of our products and services.\nLead the sales team response to customer RFIs and RFPs, and any required due diligence assessments, e.g., cloud, architecture, product, infosec.\nLead customer meetings to “discover” and document the detailed business requirements necessary for product selection, solution design, and drafting an early-stage commercial quote if required.\nCollaborate with solution architects to design and finalize a solution and later manage any required proof of value engagement, e.g. POC.\nCollaborate with account executives on deal strategy, tasks, deliverables, and milestones across the sales lifecycle.\nExhibit the highest level of knowledge and competence on Smarsh products, the underlying technology stack, the AWS cloud environment, and our target market.\nPrepare sales presentations and bespoke product demonstrations that address customer-specific requirements and pain points while highlighting Smarsh product differentiators and ROI.\nLearn the capabilities and positioning of other vendor solutions to assist in selling against the competition.\nObtain the “technical win” during the solution validation stage of the sales process.\n"},{"text":"What will you bring? ","content":"\nAbility to maintain a positive attitude and handle the high-pressure pace of work in an enterprise-class sales environment.\nAbility to command the room and present to CStaff\nDesire to continuously learn, improve, and win.\nAbility to “read between the lines” in customer conversations to spot deal risk and opportunity.\nSkilled problem solver, project planner, and communicator\nAgile multi-tasker within, and across multiple sales deals, at different stages in the sales lifecycle while maintaining quality of service\nAbility to quickly learn and over time gain expertise in Presales competencies including:\n\n- Product - Able to understand the underlying technology that Smarsh products rely on, thus being able to communicate their inherent value and limitations.
\n- Positioning - Able to understand the specific attributes of multiple markets, buying personas (Compliance, Legal, IT) and competitive landscapes (ex Mid-Market, Enterprise), and able to place the Smarsh solution in the best possible light across varied opportunities.
\n- Process - Able to collaborate with adjacent stakeholders in Sales, Product and Professional Services within assigned processes to keep sales opportunities moving through the solution validation portion of the sales funnel. Also able to properly identify and influence 'out of process' behavior back in line, and to provide constructive feedback and new ideas to improve these processes.
\n\n\n
"},{"text":"Preferred Requirements","content":"\n\n
Bachelor's degree or equivalent educational experience\n7+ or more years of technical presales experience in a B2B SaaS company, preferably leveraging public cloud (AWS preferred)\n5 or more years selling to large Enterprises, preferably in regulated financial services\nFamiliarity with AI/ML technologies, especially Natural Language Processing, is ideal\nDemo 2 Win certification desirable\nConsulting experience would be beneficial\nFoundational project management skills\nFrench language skills (Nice to have).\n\n"},{"text":"What do we offer?","content":"\nPrivate Health Insurance\nEnhanced Assistance Program\nEmployee Dental Plan\nGroup Life Assurance (GLA)\nWellness Reimbursement\nPension employer match\nInternet Allowance\nStock options\n"}],"text":"Sr. Solutions Engineer","country":"GB","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"We are seeking an experienced Sr. Solutions Engineer to partner with Sales Executives to pursue all opportunities including renewals, upsells, and new logos. The ideal candidate will possess exceptional technical expertise in B2B Enterprise SaaS sales. The Sr Solution Engineer will play a pivotal role in positioning all Smarsh products in the field and progressing sales cycles to a technical win.
","descriptionBodyPlain":"We are seeking an experienced Sr. Solutions Engineer to partner with Sales Executives to pursue all opportunities including renewals, upsells, and new logos. The ideal candidate will possess exceptional technical expertise in B2B Enterprise SaaS sales. The Sr Solution Engineer will play a pivotal role in positioning all Smarsh products in the field and progressing sales cycles to a technical win. \n","hostedUrl":"https://jobs.lever.co/smarsh/a52ef6b5-e376-4f38-bdfe-8e15ad903c91","applyUrl":"https://jobs.lever.co/smarsh/a52ef6b5-e376-4f38-bdfe-8e15ad903c91/apply"},{"additionalPlain":"Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.\n \nSmarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions\n\n\nAbout our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.
\n
\nSmarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"US - Remote","team":"Product Management","allLocations":["US - Remote","Atlanta"]},"createdAt":1779191882969,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nWe are looking for a Senior UX Researcher to contribute to our end-to-end research across our product organization. This is a research-first role: you will spend the majority of your time generating and evaluating user insights that directly shape product direction. You will also bring light design sensibility to the way you communicate findings, and contribute modestly to our design system at the code level.\nThis is not a design engineering role. If you thrive on deep human understanding, are fluent in both discovery and validation methods, and know how to turn research into decisions — this is built for you.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
We are looking for a Senior UX Researcher to contribute to our end-to-end research across our product organization. This is a research-first role: you will spend the majority of your time generating and evaluating user insights that directly shape product direction. You will also bring light design sensibility to the way you communicate findings, and contribute modestly to our design system at the code level.
\nThis is not a design engineering role. If you thrive on deep human understanding, are fluent in both discovery and validation methods, and know how to turn research into decisions — this is built for you.
","id":"85ba3783-6926-47ec-9cb2-b21187e6f433","lists":[{"text":"How will you contribute?","content":"Research (Primary — 80%)
\n\n\nPlan and execute generative research: user interviews, contextual inquiry, diary studies, and ethnographic observation to uncover unmet needs and opportunity spaces.
\n\n\nDesign and run evaluative research: usability studies, concept testing, prototype reviews, and survey-based validation at key product milestones.
\n\n\nDefine research questions collaboratively with product, design, and engineering partners, then own execution from recruitment through synthesis.
\n\n\nDevelop and maintain a research repository that makes insights discoverable and actionable across teams.
\n\n\nCommunicate findings clearly to audiences ranging from ICs to senior leadership, adapting depth and format to the audience.
\n\n\nAdvocate for the user in roadmap and prioritization conversations, backed by evidence.
\n\n\nContribute to and evolve team research standards, tools, and practices.
\n\n\n
\nDesign & Communication (20%)
\n\n\nCreate clear, well-structured deliverables that translate research into action: journey maps, synthesis artifacts, storyboards, annotated findings decks, and opportunity frameworks.
\n\n\nCollaborate closely with product designers to ensure research insights are reflected in design decisions and interaction patterns.
\n\n\nFacilitate participatory design activities and co-creation sessions with users and internal stakeholders.
\n\n\n
\nFront-End Contribution (Light)
\nMake targeted HTML, CSS, and JavaScript contributions to our design system — primarily to support research prototypes and interactive stimuli for studies.
\nWork within existing component library patterns; you won’t be architecting systems or building production features from scratch.
\nCollaborate with design engineers to ensure research prototypes accurately represent intended interactions.
"},{"text":"What will you bring?","content":"Research Expertise
\n\n\n5+ years of UX research experience, with a demonstrated mixed-methods practice spanning both generative and evaluative approaches.
\n\n\nDeep fluency in qualitative methods (interviews, contextual inquiry, diary studies) and strong working knowledge of quantitative methods (surveys, behavioral analytics, A/B test interpretation).
\n\n\nExperience recruiting and managing research participants across diverse populations.
\n\n\nProven ability to design research that drives product decisions — not just informs them.
\n\n\nFamiliarity with research operations: managing vendors, tools, panels, and research repositories.
\n\n\n
\nDesign Fluency
\n\n\nAbility to produce polished, well-structured synthesis artifacts — journey maps, mental model diagrams, opportunity frameworks — that designers and PMs can act on directly.
\n\n\nProficiency with Figma or equivalent tools for creating research communication materials and lightweight prototypes.
\n\n\nUnderstanding of interaction design principles sufficient to critically evaluate design decisions and contribute meaningfully to design reviews.
\n\n\n
\nTechnical Skills
\n\n\nWorking knowledge of HTML, CSS, and JavaScript at a level that enables building and modifying interactive prototypes for research purposes.
\n\n\nComfort contributing to an existing component library — reading documentation, following established patterns, and making targeted changes.
\n\n\nFamiliarity with design systems concepts (tokens, component patterns, variants) is a plus; deep front-end engineering expertise is not required.
\n\n\n
\nCollaboration & Communication
\n\n\nStrong written and verbal communication skills, with a track record of influencing product direction through research.
\n\n\nExperience facilitating workshops, alignment sessions, and research readouts with cross-functional teams.
\n\n\nComfortable operating with ambiguity; able to scope and prioritize research independently in a fast-moving environment.
\n\n\nMentorship experience or genuine interest in developing junior researchers.
\n\n"},{"text":"Nice to Have","content":"\n\n
Experience embedding in or contributing to a design system team.\nBackground in a domain with complex or technical user needs (e.g., enterprise software, developer tools, financial products).\nFamiliarity with accessibility research practices and inclusive design principles.\nExperience with unmoderated research platforms (UserTesting, Maze, Lyssna) and synthesis tools (Dovetail, EnjoyHQ, Aurelius).\n\n"},{"text":"Preferred Qualifications","content":"\n
Bachelor’s degree or higher in Human-Computer Interaction, Cognitive Science, Psychology, Anthropology, Information Science, or a related field — or equivalent practical experience. Advanced degrees are valued but not required.
\n
\n
This is not a design engineering or front-end engineering role. Candidates whose primary expertise is in building design systems, writing production code, or UI component development will likely find this role a poor fit. We are looking for someone who leads with research and complements that with design and code skills — not the reverse.
\n
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
\n
\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
\n
\nLocal cost of living assessments are done for each new hire at the time of offer.
","salaryDescriptionPlain":"The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.\n \nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.\n \nLocal cost of living assessments are done for each new hire at the time of offer.\n","text":"Sr. UX Researcher","country":"US","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"We are looking for a Senior UX Researcher to contribute to our end-to-end research across our product organization. This is a research-first role: you will spend the majority of your time generating and evaluating user insights that directly shape product direction. You will also bring light design sensibility to the way you communicate findings, and contribute modestly to our design system at the code level.
\nThis is not a design engineering role. If you thrive on deep human understanding, are fluent in both discovery and validation methods, and know how to turn research into decisions — this is built for you.
","descriptionBodyPlain":"We are looking for a Senior UX Researcher to contribute to our end-to-end research across our product organization. This is a research-first role: you will spend the majority of your time generating and evaluating user insights that directly shape product direction. You will also bring light design sensibility to the way you communicate findings, and contribute modestly to our design system at the code level.\nThis is not a design engineering role. If you thrive on deep human understanding, are fluent in both discovery and validation methods, and know how to turn research into decisions — this is built for you.\n","hostedUrl":"https://jobs.lever.co/smarsh/85ba3783-6926-47ec-9cb2-b21187e6f433","applyUrl":"https://jobs.lever.co/smarsh/85ba3783-6926-47ec-9cb2-b21187e6f433/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Atlanta","team":"Capture Engineering","allLocations":["Atlanta","Pleasanton","New York","US - Remote","Portland"]},"createdAt":1774364758801,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nSummary\n \nWe are looking for a highly motivated R&D Support Engineer to join our engineering organization. In this role, you will serve as a critical technical bridge between our R&D teams, Customer Support, QA, and Product. You will troubleshoot complex issues, analyze production incidents, drive root-cause investigations, and contribute to continuous improvement in product quality and engineering workflows.\n \nThis role includes dual responsibility across two environments:\nSupporting and troubleshooting within our federal enclave environment, ensuring compliance, stability, and controlled-process operations.\nSupporting and maintaining our AWS-based production environment, working closely with cloud infrastructure and modern deployment pipelines.\nThis position is ideal for someone who enjoys problem solving, thrives in cross-team collaboration, and likes working at the intersection of development, operations, cloud systems, and customer-facing teams.\n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\n
\nWe are looking for a highly motivated R&D Support Engineer to join our engineering organization. In this role, you will serve as a critical technical bridge between our R&D teams, Customer Support, QA, and Product. You will troubleshoot complex issues, analyze production incidents, drive root-cause investigations, and contribute to continuous improvement in product quality and engineering workflows.
\n
\nThis role includes dual responsibility across two environments:
\n\n- Supporting and troubleshooting within our federal enclave environment, ensuring compliance, stability, and controlled-process operations.
\n- Supporting and maintaining our AWS-based production environment, working closely with cloud infrastructure and modern deployment pipelines.
\n
\nThis position is ideal for someone who enjoys problem solving, thrives in cross-team collaboration, and likes working at the intersection of development, operations, cloud systems, and customer-facing teams.
","id":"5319f100-0d36-4910-bc03-454c8cf2155b","lists":[{"text":"How will you contribute? ","content":"Technical Investigation & Incident Management
\n\nDiagnose, reproduce, and analyze highly technical product issues reported from the field across both the federal enclave and AWS production environments.\nLead root cause investigations, document findings, and partner with engineering teams to implement corrective actions.\nMonitor and analyze production performance indicators, logs, telemetry, and alerts from multiple environments.\nProvide technical summaries and incident reports to engineering leadership and escalation managers.\n\nCollaboration with R&D
\n\nWork closely with development teams to understand new features, architectural changes, and potential failure points.\nPartner with QA to validate fixes, verify edge-case scenarios, and enhance test coverage around recurring incidents.\nProvide feedback based on real-world usage and cross environment incident patterns to reduce regressions.\n\nTools, Automation & Process Improvement
\n\nBuild and maintain debugging tools, scripts, dashboards, and test harnesses that improve troubleshooting in both secure and cloud environments.\nIdentify recurring issues and propose enhancements to observability, stability, and supportability.\nImprove internal processes for incident handling, cross-team communication, and reporting.\n\nCross-Functional Communication
\n\nServe as the technical escalation point for Support teams, delivering deep-dive explanations and guidance.\nTranslate complex technical findings into clear, actionable insights for both technical and non-technical stakeholders.\nParticipate in on-call rotations as needed.\n"},{"text":"What will you bring?","content":"Must have
\n\n3+ years of experience in technical support, DevOps, SRE, QA, or an R&D-adjacent engineering role.\nStrong troubleshooting skills across distributed systems, APIs, microservices, or cloud environments.\nHands on experience with logs, debugging tools, and monitoring platforms (e.g., Kibana, Grafana, Datadog, Splunk).\nSolid scripting/coding ability (Python, Bash, PowerShell, or similar).\nExcellent communication skills; able to articulate complex problems clearly.\nAbility to work across secure and cloud environments, including adapting workflows for federal enclave constraints\n\nNice to have
\n\nExperience working in or supporting federal enclave / restricted-access environments.\nExperience supporting a FedRAMP certified product in production.\nExperience with CI/CD pipelines and build/test automation.\nFamiliarity with Docker, Kubernetes, or cloud platforms (Azure, AWS, GCP).\nBackground in incident management, postmortems, or SRE best practices.\nUnderstanding of networking, databases, and API debugging tools (Postman, Fiddler, etc.).\n"}],"salaryRange":{"min":140000,"max":155000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
\nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
\n
\nAny applicable bonus programs will be discussed during the recruiting process.
\n
\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
","salaryDescriptionPlain":" \nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. \n \nAny applicable bonus programs will be discussed during the recruiting process. \n \nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.\n","text":"Support Engineer - Java","country":"US","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\n
\nWe are looking for a highly motivated R&D Support Engineer to join our engineering organization. In this role, you will serve as a critical technical bridge between our R&D teams, Customer Support, QA, and Product. You will troubleshoot complex issues, analyze production incidents, drive root-cause investigations, and contribute to continuous improvement in product quality and engineering workflows.
\n
\nThis role includes dual responsibility across two environments:
\n\n- Supporting and troubleshooting within our federal enclave environment, ensuring compliance, stability, and controlled-process operations.
\n- Supporting and maintaining our AWS-based production environment, working closely with cloud infrastructure and modern deployment pipelines.
\n
\nThis position is ideal for someone who enjoys problem solving, thrives in cross-team collaboration, and likes working at the intersection of development, operations, cloud systems, and customer-facing teams.
","descriptionBodyPlain":"Summary\n \nWe are looking for a highly motivated R&D Support Engineer to join our engineering organization. In this role, you will serve as a critical technical bridge between our R&D teams, Customer Support, QA, and Product. You will troubleshoot complex issues, analyze production incidents, drive root-cause investigations, and contribute to continuous improvement in product quality and engineering workflows.\n \nThis role includes dual responsibility across two environments:\nSupporting and troubleshooting within our federal enclave environment, ensuring compliance, stability, and controlled-process operations.\nSupporting and maintaining our AWS-based production environment, working closely with cloud infrastructure and modern deployment pipelines.\nThis position is ideal for someone who enjoys problem solving, thrives in cross-team collaboration, and likes working at the intersection of development, operations, cloud systems, and customer-facing teams.\n","hostedUrl":"https://jobs.lever.co/smarsh/5319f100-0d36-4910-bc03-454c8cf2155b","applyUrl":"https://jobs.lever.co/smarsh/5319f100-0d36-4910-bc03-454c8cf2155b/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Atlanta","team":"Customer Support","allLocations":["Atlanta","Portland","Pleasanton"]},"createdAt":1779313398435,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nSummary\n \nThe Technical Project Manager will successfully deliver a variety of operational Support and Managed Services projects to both internal and external customers of Smarsh’s compliance archiving products. This role bridges different time zones and a geographically dispersed, international team. \n \n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\n
\n\n
The Technical Project Manager will successfully deliver a variety of operational Support and Managed Services projects to both internal and external customers of Smarsh’s compliance archiving products. This role bridges different time zones and a geographically dispersed, international team.
\n
","id":"8a1a1513-7c43-4aab-a362-81bdc535a16d","lists":[{"text":"How will you contribute?","content":"\n
\n- Planning and implementation of multiple Support and Managed Services projects.
\n- Agree and manage project scope, achieve project goals and meet project deliverables.
\n- Develop high-level and detailed project plans.
\n- Define project tasks and resource requirements.
\n- Plan and schedule project timelines.
\n- Implement project plans successfully.
\n- Assemble and coordinate project staff.
\n- Monitor and control project deliverables.
\n- Identify and manage risks.
\n- Co-ordinate and drive escalations.
\n- Leads technical problem-solving and resolving any obstacles to project progress.
\n- Effectively communicate and report on project status to PMO & Stakeholders.
\n- Manage project timelines and both fiscal and resourcing budgets.
\n- Track project deliverables using appropriate tools.
\n\n
\n
\n- First Level University degree. Advanced University degree advantageous.
\n\n\n- Proven track record of project management in a highly technical environment.
\n\n\n- Proven track record of successfully achieving objectives, managing complex solutions and delivering quality results.
\n\n\n- Proficient in project management software
\n\n\n- Seven to ten years working in a technical capacity in an IT environment (SaaS preferred, messaging or archiving is advantageous).
\n\n\n- Experience working in a technical, professional services project environment.
\n- Experience working with both internal and external stakeholders
\n\n\n- Concurrent project management of multiple technology projects.
\n\n\n- Project Management accreditation and proven familiarity with PMP, PRINCE2, Agile, ITIL etc. is advantageous.
\n- Manage multiple projects to ensure they meet all scope, time, budget and quality expectations, through effective planning, control and management.
\n\n\n- Provide effective and timely written and oral communication of project status, risks and issues – both internally and to Smarsh’s Customers.
\n\n\n- Collaborate with other technical and account teams throughout Smarsh globally to deliver quality solutions to our Customers.
\n\n\n- Work on complex problems/projects, where analysis of situations or data requires an in-depth evaluation of multiple factors.
\n\n\n- Exercise significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
\n\n\n- Apply advanced subject matter knowledge to complex business and technical issues, frequently contributing to the development of new ideas, process improvements and establishing policies.
\n
"}],"salaryRange":{"min":110000,"max":125000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"\n
\n
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
\n
\n
Any applicable bonus programs will be discussed during the recruiting process.
\n
\n
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
\n
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\n
\n\n
The Technical Project Manager will successfully deliver a variety of operational Support and Managed Services projects to both internal and external customers of Smarsh’s compliance archiving products. This role bridges different time zones and a geographically dispersed, international team.
\n
","descriptionBodyPlain":"Summary\n \nThe Technical Project Manager will successfully deliver a variety of operational Support and Managed Services projects to both internal and external customers of Smarsh’s compliance archiving products. This role bridges different time zones and a geographically dispersed, international team. \n \n","hostedUrl":"https://jobs.lever.co/smarsh/8a1a1513-7c43-4aab-a362-81bdc535a16d","applyUrl":"https://jobs.lever.co/smarsh/8a1a1513-7c43-4aab-a362-81bdc535a16d/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Atlanta","team":"Customer Support","allLocations":["Atlanta","Portland","Pleasanton"]},"createdAt":1778073116272,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nSummary\n \nGlobal Technical Support provides industry-best service to customers and partners using Smarsh products and services. Focus is to ensure timely response and rapid resolution of inbound requests. Support delivery spans all assisted and digital support channels. \nAdvanced roles are recognized as technical leaders for assigned products and technologies, capable of solving the most complex and challenging issues. \nLeadership roles include focus to ensure response coverage, rapid resolution of customer and partner issues, and overall support delivery readiness for the team to perform at a high level. \n \n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\n
\nGlobal Technical Support provides industry-best service to customers and partners using Smarsh products and services. Focus is to ensure timely response and rapid resolution of inbound requests. Support delivery spans all assisted and digital support channels.
Advanced roles are recognized as technical leaders for assigned products and technologies, capable of solving the most complex and challenging issues.
Leadership roles include focus to ensure response coverage, rapid resolution of customer and partner issues, and overall support delivery readiness for the team to perform at a high level.
\n
","id":"0fe10eed-6b15-4177-b486-d08b61f90195","lists":[{"text":"How will you contribute?","content":"\nExperienced level Technical Support Engineering role.\nFrontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products.\nWorks on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions. Independently identifies the root cause of software or system issues and uses system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible testcases.\nAdhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone, web and community.\nActively diagnose, troubleshoot and resolve customer issues. Escalate cases as required based on customer business impact.\nDevelop broad expertise for multiple assigned products to maximize first contact resolution.\n Build deep expertise as SME for assigned focused technologies or products as point of escalation for frontline or backline teams.\nMay be assigned to specialized teams or projects to leverage knowledge.\nFocus on delivery of quality service to customers and partners to drive high levels of customer satisfaction and long-term loyalty.\nEffectively manage cases to ensure timely customer status updates and ultimate resolution.\nMay require handling critical accounts, customer escalations, and 3rd party support coordination to resolve issues.\nLog and track cases using Salesforce, maintaining detailed documentation of all interactions and statuses throughout lifecycle of issue.\nFrequently engage with SRE and Engineering teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure.\n Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher. May include KCS Coach role or Knowledge Domain Expert (KDE)\nResponsibilities for online content and product or process feedback across company.\nPromote adoption and success of customers and partners using self-service offerings, including knowledge base, community, and training resources.\nLead the identification and implementation of “shift left” changes to increase resolution rate and accelerate time to resolution.\nMay participate in readiness planning and activities related to pre-release or new product introduction preparation for the support team.\nAdvocate for product, policy and process improvements that improve the customer experience.\nMay be assigned as Designated Support Engineer or Business Critical Support resource to specific accounts for premium offerings.\n Follow required polices and processes to maintain compliance with information security and data protection requirements.\nCollaborate closely with cross-functional teams to resolve issues and fulfill customer needs.\nOther duties as assigned.\n"},{"text":"What will you bring?","content":"• Passion for helping customers succeed.
• Excellent verbal, written and interpersonal communication skills.
• Expert level diagnosis and problem-solving abilities.
• Time management and critical thinking skills.
• Proficient in using CRM business systems, Microsoft business applications, JIRA/Confluence and related platforms.
\n• College degree in technical related field or industry/career equivalent experience.
• Minimum of 3 years in a support delivery role or 6 plus years industry/career equivalent experience.
• Requires deep IT, networking, database or SaaS/Cloud application support experience.
• On-premise support experience highly desirable.
• Industry certifications in Windows, Linux, RDBMS, AWS are highly desirable.
• May require US Citizenship for access to and handling of client data.
"}],"salaryRange":{"min":76000,"max":85000,"currency":"USD","interval":"per-year-salary"},"text":"Technical Support Engineer II","country":"US","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\n
\nGlobal Technical Support provides industry-best service to customers and partners using Smarsh products and services. Focus is to ensure timely response and rapid resolution of inbound requests. Support delivery spans all assisted and digital support channels.
Advanced roles are recognized as technical leaders for assigned products and technologies, capable of solving the most complex and challenging issues.
Leadership roles include focus to ensure response coverage, rapid resolution of customer and partner issues, and overall support delivery readiness for the team to perform at a high level.
\n
","descriptionBodyPlain":"Summary\n \nGlobal Technical Support provides industry-best service to customers and partners using Smarsh products and services. Focus is to ensure timely response and rapid resolution of inbound requests. Support delivery spans all assisted and digital support channels. \nAdvanced roles are recognized as technical leaders for assigned products and technologies, capable of solving the most complex and challenging issues. \nLeadership roles include focus to ensure response coverage, rapid resolution of customer and partner issues, and overall support delivery readiness for the team to perform at a high level. \n \n","hostedUrl":"https://jobs.lever.co/smarsh/0fe10eed-6b15-4177-b486-d08b61f90195","applyUrl":"https://jobs.lever.co/smarsh/0fe10eed-6b15-4177-b486-d08b61f90195/apply"},{"additionalPlain":"About our culture\n\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","additional":"About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
","categories":{"commitment":"Full-Time","department":"Divisions","location":"Portland","team":"Customer Support","allLocations":["Portland"]},"createdAt":1780692333640,"descriptionPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\n\nSummary\n\nSmarsh is seeking a Technical Support Specialist to join our Client Services team. This role offers the chance to work in a collaborative and curious open environment where you are given the opportunity to innovate and grow. The Technical Support team is closely aligned with providing excellent client service, supporting each other, and enjoying the challenge of solving various technology problems. We believe job satisfaction comes from being able to do what you love while working with other talented people, and not forgetting to have fun along the way. \n\nInteractions can range from an end user having trouble logging in to the CEO of a multi-national corporation requesting a critical data report to answer a timely litigation case. Teamwork is imperative in handling the wide range of situations we can encounter—we are lively, collaborative, and work in a fast-paced environment. The most successful team members serve as an advocate to our clients by evaluating and dynamically prioritizing to make sure the most critical actions get addressed appropriately. \n","description":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
\n
\nSmarsh is seeking a Technical Support Specialist to join our Client Services team. This role offers the chance to work in a collaborative and curious open environment where you are given the opportunity to innovate and grow. The Technical Support team is closely aligned with providing excellent client service, supporting each other, and enjoying the challenge of solving various technology problems. We believe job satisfaction comes from being able to do what you love while working with other talented people, and not forgetting to have fun along the way.
\n
\nInteractions can range from an end user having trouble logging in to the CEO of a multi-national corporation requesting a critical data report to answer a timely litigation case. Teamwork is imperative in handling the wide range of situations we can encounter—we are lively, collaborative, and work in a fast-paced environment. The most successful team members serve as an advocate to our clients by evaluating and dynamically prioritizing to make sure the most critical actions get addressed appropriately.
","id":"338c23e5-c9f2-43c6-8d7e-e373094884ce","lists":[{"text":"How will you contribute? ","content":"\nProviding world class client support to our Professional Archive SaaS software solution and services via phone, chat, and written communication.\nAct as a client liaison and become an advocate for the resolution of client issues.\nWork on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions.\nIndependently identify the root cause of software or system issues and use system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible test cases.\nAdhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone, web and community.\nActively diagnose, troubleshoot and resolve customer issues. Escalate cases as required based on customer business impact.\nEffectively manage cases to ensure timely customer status updates and ultimate resolution.\nOn occasion, handling large accounts, customer escalations, and 3rd party support coordination to resolve issues.\nFrequently engage and collaborate closely with Advanced Support, Customer Success, Implementation and other teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure.\nCapture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher.\nPromote adoption and success of customers and partners using self-service offerings, including knowledgebase, community, and training resources.\nAdvocate for product, policy and process improvements that improve the customer experience.\nFollow required polices and processes to maintain compliance with information security and data protection requirements.\nLog and track calls and cases using Salesforce, while maintaining detailed notes of the customer’s request.\nWrite or revise user training documents and procedure.\n"},{"text":"What will you bring?","content":"\n2+ years’ experience in Customer Service, IT, SaaS and/or cyber security desired.\n1 week on-call rotation quarterly.\nHybrid In Office attendance is required on specified days.\nExcellent written and verbal communication skills.\nExcellent critical thinking and time management skills.\nComfortable navigating the unknown.\nExcellent documentation skills both conversational and technical.\nThe ability to communicate technical information to non-technical audience.\n2+ years of call center experience handling inbound/outbound calls in high-volume settings. \nCRM and Salesforce experience preferred.\n"}],"salaryRange":{"min":55000,"max":60000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
\nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
\n
\nAny applicable bonus programs will be discussed during the recruiting process.
\n
\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.
","salaryDescriptionPlain":"\nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. \n\nAny applicable bonus programs will be discussed during the recruiting process. \n\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.\n","text":"Technical Support Specialist II","country":"US","workplaceType":"hybrid","opening":"Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
","openingPlain":"Who are we?\n\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.","descriptionBody":"Summary
\n
\nSmarsh is seeking a Technical Support Specialist to join our Client Services team. This role offers the chance to work in a collaborative and curious open environment where you are given the opportunity to innovate and grow. The Technical Support team is closely aligned with providing excellent client service, supporting each other, and enjoying the challenge of solving various technology problems. We believe job satisfaction comes from being able to do what you love while working with other talented people, and not forgetting to have fun along the way.
\n
\nInteractions can range from an end user having trouble logging in to the CEO of a multi-national corporation requesting a critical data report to answer a timely litigation case. Teamwork is imperative in handling the wide range of situations we can encounter—we are lively, collaborative, and work in a fast-paced environment. The most successful team members serve as an advocate to our clients by evaluating and dynamically prioritizing to make sure the most critical actions get addressed appropriately.
","descriptionBodyPlain":"Summary\n\nSmarsh is seeking a Technical Support Specialist to join our Client Services team. This role offers the chance to work in a collaborative and curious open environment where you are given the opportunity to innovate and grow. The Technical Support team is closely aligned with providing excellent client service, supporting each other, and enjoying the challenge of solving various technology problems. We believe job satisfaction comes from being able to do what you love while working with other talented people, and not forgetting to have fun along the way. \n\nInteractions can range from an end user having trouble logging in to the CEO of a multi-national corporation requesting a critical data report to answer a timely litigation case. Teamwork is imperative in handling the wide range of situations we can encounter—we are lively, collaborative, and work in a fast-paced environment. The most successful team members serve as an advocate to our clients by evaluating and dynamically prioritizing to make sure the most critical actions get addressed appropriately. \n","hostedUrl":"https://jobs.lever.co/smarsh/338c23e5-c9f2-43c6-8d7e-e373094884ce","applyUrl":"https://jobs.lever.co/smarsh/338c23e5-c9f2-43c6-8d7e-e373094884ce/apply"}]