[{"additionalPlain":"Benefits & Perks\n• 100% remote first culture (must be based in the US)\n• Unlimited Flexible Time Off\n• 15+ Observed Holidays\n• Rest & R^Charge days (guaranteed a 3-day weekend each month)\n• R^Charge (6 weeks paid sabbatical + stipend) \n• 401k match 50% for up to 8% on Day 1\n• Medical/Dental/Vision Benefits on Day 1\n• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program\n• Paid Parental Leave (16 weeks)\n• Productivity Stipend & Wellness Fund\n• Redox Issued MacBook\n• Virtual and/or in-person Team & Company Events\n• Stock Options\n• Employee Referral Bonus Program \n\n\nAbout Redox - Take a look here: https://youtu.be/4OjENXR6UXA\n \nWhat We Do\nHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.\n \nThis approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.\n \nOther Stuff About Us\nRedox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.\n \nSuccessful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S. \n \nThank you for your interest in Redox!\n \n#LI-TA1\n","additional":"\n
Benefits & Perks
\n
• 100% remote first culture (must be based in the US)
\n
• Unlimited Flexible Time Off
\n
• 15+ Observed Holidays
\n
• Rest & R^Charge days (guaranteed a 3-day weekend each month)
\n
• R^Charge (6 weeks paid sabbatical + stipend)
\n
• 401k match 50% for up to 8% on Day 1
\n
• Medical/Dental/Vision Benefits on Day 1
\n
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
\n
• Paid Parental Leave (16 weeks)
\n
• Productivity Stipend & Wellness Fund
\n
• Redox Issued MacBook
\n
• Virtual and/or in-person Team & Company Events
\n
• Stock Options
\n
• Employee Referral Bonus Program
\n
\n
\nWhat We Do
\nHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.
\n
\nThis approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at
www.redoxengine.com.
\nOther Stuff About Us
\nRedox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.
\n
\nSuccessful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.
\n
\nThank you for your interest in Redox!
\n
\n#LI-TA1
","categories":{"commitment":"Full Time","department":"Customer Success Organization","location":"Remote","team":"Customer Success Management","allLocations":["Remote"]},"createdAt":1789133071033,"descriptionPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n\n\nOpportunity & Impact\nRedox is on a mission to accelerate healthcare's transformation with useful data. Redox accelerates the development and distribution of healthcare products with a full service integration platform to securely and efficiently exchange healthcare data. With just one connection, data can be transmitted across a growing network of 7,300+ provider organizations and 240+ healthcare products. Redox connections serve tens of millions of patient records per day, leveraging a single data standard compatible with more than 90 electronic health record systems.\nTier I Support Engineers are the first line of technical support for Redox customers, resolving day to day connectivity, configuration, and messaging issues and monitoring production feeds. As Redox shifts toward a more self service support model, this role is central to that shift: you'll use your technical troubleshooting skills to diagnose issues quickly, and your communication skills to teach customers and technical partners how to use our self service tools (config modifiers, log inspector, alerting, translation sets, etc.) to resolve issues themselves. You'll make a positive impact from day one as part of a collaborative and committed team.\n","description":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
\n
Opportunity & Impact
\n
Redox is on a mission to accelerate healthcare's transformation with useful data. Redox accelerates the development and distribution of healthcare products with a full service integration platform to securely and efficiently exchange healthcare data. With just one connection, data can be transmitted across a growing network of 7,300+ provider organizations and 240+ healthcare products. Redox connections serve tens of millions of patient records per day, leveraging a single data standard compatible with more than 90 electronic health record systems.
\n
Tier I Support Engineers are the first line of technical support for Redox customers, resolving day to day connectivity, configuration, and messaging issues and monitoring production feeds. As Redox shifts toward a more self service support model, this role is central to that shift: you'll use your technical troubleshooting skills to diagnose issues quickly, and your communication skills to teach customers and technical partners how to use our self service tools (config modifiers, log inspector, alerting, translation sets, etc.) to resolve issues themselves. You'll make a positive impact from day one as part of a collaborative and committed team.
\n
\n\n
\nWork all tickets within the scope of a Tier I role, reaching out for support or escalating to Tier II for tickets that are outside or partially outside of scope, including:
\n\n
\nInstructing customers on how to update configurations or resolve issues themselves
\n\n
\nBasic connectivity (VPN/API) troubleshooting
\n\n
\nConnection and traffic questions and troubleshooting
\n\n
\nMessage and error state issues
\n\n
\nConfiguration updates
\n\n
\nAny other support ticket type, which may include reaching out to third parties on behalf of the customer
\n\n
\nRespond to and work critical support issues called in by customers during the day
\n\n
\nManage work hour on call shifts, including:
\n\n
\nResponding to errors that page the on call person
\n\n
\nMonitoring paused and retrying queues
\n\n
\nAnswering calls
\n\n
\nServing as Incident Manager during major incidents, including sending customer emails and updating StatusPage
\n\n
\nTake after hours on call shifts (approximately one week every other month)
\n\n\n
\n\n
\nTechnical support experience
\n\n
\nAbility to learn quickly and think critically
\n\n
\nComfortable reading and interpreting technical data (e.g., JSON, HL7v2, logs) to diagnose issues, even without building it from scratch
\n\n
\nA working understanding of APIs and web service protocols
\n\n
\nStrong communicator who can explain technical concepts clearly to both customers and internal teams; this role increasingly teaches customers how to use our tools rather than doing the work for them
\n\n
\nOrganized and customer service oriented
\n\n
\nComfortable using AI tools to support troubleshooting, documentation, and daily workflows; Redox is an AI forward company and expects team members to actively use AI in their work
\n\n\n
\n\n
\nExperience teaching, training, or documenting for a technical audience (e.g., supporting a self service or dev tools product)
\n\n
\nExperience with HL7v2, C-CDA (CCD, QRDA, etc.), and other healthcare data formats
\n\n
\nVPN, network, or connection troubleshooting experience
\n\n
\nRelational databases and SQL queries
\n\n
\nJavaScript or another scripting language
\n\n
\nExperience in healthcare IT, ideally integration
\n\n\n
\n
Preferred:
\n\n
\nJira/Confluence
\n\n
\nZendesk
\n\n\n
\n
Compensation: The base salary range for this position is expected to be between $70,000-80,000 per year. Certain positions within Customer Success may be eligible for incentive compensation such as bonuses or commissions.
\n
\n
*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.
\n
\n
Please note that the compensation details listed above reflect the base salary only. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:
\n
Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
","openingPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n","descriptionBody":"\n
Opportunity & Impact
\n
Redox is on a mission to accelerate healthcare's transformation with useful data. Redox accelerates the development and distribution of healthcare products with a full service integration platform to securely and efficiently exchange healthcare data. With just one connection, data can be transmitted across a growing network of 7,300+ provider organizations and 240+ healthcare products. Redox connections serve tens of millions of patient records per day, leveraging a single data standard compatible with more than 90 electronic health record systems.
\n
Tier I Support Engineers are the first line of technical support for Redox customers, resolving day to day connectivity, configuration, and messaging issues and monitoring production feeds. As Redox shifts toward a more self service support model, this role is central to that shift: you'll use your technical troubleshooting skills to diagnose issues quickly, and your communication skills to teach customers and technical partners how to use our self service tools (config modifiers, log inspector, alerting, translation sets, etc.) to resolve issues themselves. You'll make a positive impact from day one as part of a collaborative and committed team.
\n
\nWhat We Do
\nHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.
\n
\nThis approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at
www.redoxengine.com.
\nOther Stuff About Us
\nRedox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.
\n
\nSuccessful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.
\n
\nThank you for your interest in Redox!
\n
\n#LI-TA1
","categories":{"commitment":"Full Time","department":"Security","location":"Remote","team":"Leadership","allLocations":["Remote"]},"createdAt":1773269793160,"descriptionPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n\n\nOpportunity & Impact\nRedox is seeking a hands-on Director of IT & Security, CISO to own enterprise security, cloud, and application security, and corporate IT. This role reports directly to the CTO and is a core member of the technology leadership team.\n \nYou will lead security engineering, security operations, and corporate IT while partnering closely with Engineering, Platform, and Operations to embed security and reliability into how Redox builds and runs software. Success in this role means strong security posture, resilient internal systems, and an employee experience that just works—without slowing the business down.\n","description":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
Opportunity & Impact
\nRedox is seeking a hands-on Director of IT & Security, CISO to own enterprise security, cloud, and application security, and corporate IT. This role reports directly to the CTO and is a core member of the technology leadership team.
\n
\nYou will lead security engineering, security operations, and corporate IT while partnering closely with Engineering, Platform, and Operations to embed security and reliability into how Redox builds and runs software. Success in this role means strong security posture, resilient internal systems, and an employee experience that just works—without slowing the business down.
","id":"2f80bfb6-f023-459b-b1a9-71a587cd6477","lists":[{"text":"Job Responsibilities","content":"\nSecurity Strategy & Leadership: Own end-to-end information security strategy across cloud, application, infrastructure, and corporate environments. Define a pragmatic security roadmap aligned to business risk, regulatory requirements, and engineering velocity. Serve as the executive owner for security posture, risk management, and incident response. Act as a trusted advisor to the CTO and executive team on security, risk, and operational tradeoffs.\nSecurity Engineering & DevSecOps: Drive a DevSecOps-first operating model, embedding security into CI/CD pipelines, infrastructure as code, and developer workflows. Partner deeply with engineering leadership to make security scalable, automated, and measurable. Lead threat modeling, secure design reviews, and risk assessments for new platform initiatives. Champion policy-as-code, guardrails, and automation over manual process.\nCloud, Application & Infrastructure Security: Own security architecture and operations for a primarily AWS-based environment. Lead application security programs, including secure SDLC, dependency scanning, SAST/DAST, penetration testing, and vulnerability management. Own identity and access management strategy with Okta as the backbone. Ensure strong detection, alerting, and response across endpoints and cloud workloads (e.g., CrowdStrike, RAD).\nSecurity Operations & Incident Response: Build and run effective security operations, including monitoring, investigation, incident response, and post-incident learning. Lead incident response for both security and IT incidents, serving as the calm point of accountability. Run tabletop exercises and continuously improve response playbooks. Manage vendor relationships, including CrowdStrike, Flashpoint, RAD, and Okta.\nCorporate IT & Enterprise Systems: Own corporate IT strategy and execution, focused on reliability, security, and employee productivity. Lead end-user computing, device management, endpoint security, identity lifecycle management, and access controls. Oversee IT systems, including identity, email, collaboration tools, endpoint management, and SaaS access governance. Drive automation and standardization across onboarding, offboarding, access management, and device lifecycle. Partner with People Ops, Legal, and Finance on IT processes, audits, and vendor management.\nCompliance, Risk & Healthcare Context: Own healthcare-related security and compliance programs (e.g., HIPAA, SOC 2). Translate regulatory requirements into practical, engineering-friendly controls. Lead third-party risk management and vendor security reviews. Support customer security reviews and serve as an executive point of contact on security matters.\nTeam Leadership & Culture: Build, lead, and mentor a high-performing team spanning security engineering, security operations, and IT. Create a culture where security and IT are seen as enablers, not blockers. Establish clear ownership, measurable outcomes, and high operational standards. Be visible, decisive, and calm under pressure.\n"},{"text":"Required Skills & Experience ","content":"\n10+ years in information security, IT, or related technical leadership roles, including 5+ years of people management, ideally in healthcare technology SaaS.\nProven experience leading security engineering, security operations, and corporate IT in a cloud-native SaaS environment.\nDirect experience in healthcare or other highly regulated industries.\nTrack record of successfully implementing DevSecOps practices.\nDeep hands-on experience securing AWS environments.\nStrong understanding of endpoint security, identity systems, and modern SaaS IT stacks.\nPractical knowledge of tools such as CrowdStrike, Okta, Flashpoint, RAD, and related platforms.\nStrong foundation in application security, cloud security, and infrastructure as code.\nProven proficiency in AI tools and techniques, including prompt engineering and hands-on experience across multiple large language model platforms, with a demonstrated ability to drive AI adoption enterprise-wide.\nStrong collaborator with engineering, platform, and operations teams.\nClear, direct communicator who can articulate risk without theatrics.\nComfortable making tradeoffs and prioritizing based on real-world risk.\nBuilder mindset with a bias toward automation and scale.\n"},{"text":"Preferred Skills & Experience","content":"\nProven experience securing autonomous agentic loops and tool-calling frameworks. Deep understanding of Indirect Prompt Injection and designing \"Human-in-the-Loop\" guardrails for agent-driven actions.\nTechnical expertise in securing the Model Context Protocol (MCP), specifically regarding context isolation, sandboxing, and identity propagation between LLMs and private data sources.\nDirect experience migrating security programs to Vanta or similar automated GRC platforms. Ability to architect \"continuous compliance\" by integrating cloud, identity, and developer tools for automated evidence collection.\nHands-on application of the NIST AI RMF, OWASP Top 10 for LLMs, etc within a production environment.\n"},{"text":"Software Platform / Tools","content":"\nRequired: Crowdstrike, AWS, Okta\nPreferred: Vanta\n"}],"salaryRange":{"min":224000,"max":260000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"Compensation: The base salary range for this position is expected to be between $224,000 - $260,000 per year.
\n
\n*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.
\n
\nPlease note that the compensation details listed above reflect the base salary only. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:
\n
\nBenefits & Perks
\n• 100% remote first culture (must be based in the US)
\n• Unlimited Flexible Time Off
\n• 15+ Observed Holidays
\n• Rest & R^Charge days (guaranteed a 3-day weekend each month)
\n• R^Charge (6 weeks paid sabbatical + stipend)
\n• 401k match 50% for up to 8% on Day 1
\n• Medical/Dental/Vision Benefits on Day 1
\n• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
\n• Paid Parental Leave (16 weeks)
\n• Productivity Stipend & Wellness Fund
\n• Redox Issued MacBook
\n• Virtual and/or in-person Team & Company Events
\n• Stock Options
\n• Employee Referral Bonus Program
","salaryDescriptionPlain":"Compensation: The base salary range for this position is expected to be between $224,000 - $260,000 per year. \n \n*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.\n \nPlease note that the compensation details listed above reflect the base salary only. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following: \n \nBenefits & Perks\n• 100% remote first culture (must be based in the US)\n• Unlimited Flexible Time Off\n• 15+ Observed Holidays\n• Rest & R^Charge days (guaranteed a 3-day weekend each month)\n• R^Charge (6 weeks paid sabbatical + stipend) \n• 401k match 50% for up to 8% on Day 1\n• Medical/Dental/Vision Benefits on Day 1\n• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program\n• Paid Parental Leave (16 weeks)\n• Productivity Stipend & Wellness Fund\n• Redox Issued MacBook\n• Virtual and/or in-person Team & Company Events\n• Stock Options\n• Employee Referral Bonus Program \n","text":"Director of IT & Security, CISO","country":"US","workplaceType":"remote","opening":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
","openingPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n","descriptionBody":"Opportunity & Impact
\nRedox is seeking a hands-on Director of IT & Security, CISO to own enterprise security, cloud, and application security, and corporate IT. This role reports directly to the CTO and is a core member of the technology leadership team.
\n
\nYou will lead security engineering, security operations, and corporate IT while partnering closely with Engineering, Platform, and Operations to embed security and reliability into how Redox builds and runs software. Success in this role means strong security posture, resilient internal systems, and an employee experience that just works—without slowing the business down.
","descriptionBodyPlain":"Opportunity & Impact\nRedox is seeking a hands-on Director of IT & Security, CISO to own enterprise security, cloud, and application security, and corporate IT. This role reports directly to the CTO and is a core member of the technology leadership team.\n \nYou will lead security engineering, security operations, and corporate IT while partnering closely with Engineering, Platform, and Operations to embed security and reliability into how Redox builds and runs software. Success in this role means strong security posture, resilient internal systems, and an employee experience that just works—without slowing the business down.\n","hostedUrl":"https://jobs.lever.co/redoxengine/2f80bfb6-f023-459b-b1a9-71a587cd6477","applyUrl":"https://jobs.lever.co/redoxengine/2f80bfb6-f023-459b-b1a9-71a587cd6477/apply"},{"additionalPlain":"About Redox - Take a look here: https://youtu.be/4OjENXR6UXA\n \nWhat We Do\nHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.\n \nThis approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.\n \nOther Stuff About Us\nRedox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.\n \nSuccessful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S. \n \nThank you for your interest in Redox!\n \n#LI-TA1\n","additional":"\n
\nWhat We Do
\nHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.
\n
\nThis approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at
www.redoxengine.com.
\nOther Stuff About Us
\nRedox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.
\n
\nSuccessful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.
\n
\nThank you for your interest in Redox!
\n
\n#LI-TA1
","categories":{"commitment":"Full Time","department":"Customer Success Organization","location":"Remote","team":"Customer Success Management","allLocations":["Remote"]},"createdAt":1789132321207,"descriptionPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n\n\nOpportunity & Impact\nWe are seeking a Customer Success Director, Provider Networks to build a relationship function that does not exist at Redox today: dedicated coverage of the provider systems (hospitals and health systems) connected to our network. Redox largely sells to companies that resell our infrastructure to their own customers — we have strong coverage against those direct customers, but none against our customer’s customer, the provider systems actually running on our network.\nThis is a high-ownership, high-ambiguity IC role. You will define how Redox engages provider systems from the ground up: who to prioritize, how to build trust with hospital IT and integration teams, and how to turn relationships into referenceability, faster customer introductions, and eventually a path to direct commercial relationships with providers themselves.\nYou will start with a deliberately narrowed patch, our top 25 health systems and/or all Epic-based customers on the network. Success means providers stay engaged, informed of new Redox capabilities, and willing to serve as references or fast-pass introductions for Redox customers selling into them. If the pilot proves out, this role is the foundation for a full team, with a leader hired to scale it.\nWe’re a fully remote team within the U.S. that operates with radical transparency and a strong bias toward ownership.\n","description":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
\n
Opportunity & Impact
\n
We are seeking a Customer Success Director, Provider Networks to build a relationship function that does not exist at Redox today: dedicated coverage of the provider systems (hospitals and health systems) connected to our network. Redox largely sells to companies that resell our infrastructure to their own customers — we have strong coverage against those direct customers, but none against our customer’s customer, the provider systems actually running on our network.
\n
This is a high-ownership, high-ambiguity IC role. You will define how Redox engages provider systems from the ground up: who to prioritize, how to build trust with hospital IT and integration teams, and how to turn relationships into referenceability, faster customer introductions, and eventually a path to direct commercial relationships with providers themselves.
\n
You will start with a deliberately narrowed patch, our top 25 health systems and/or all Epic-based customers on the network. Success means providers stay engaged, informed of new Redox capabilities, and willing to serve as references or fast-pass introductions for Redox customers selling into them. If the pilot proves out, this role is the foundation for a full team, with a leader hired to scale it.
\n
We’re a fully remote team within the U.S. that operates with radical transparency and a strong bias toward ownership.
\n
\n
We make room for everyone to be heard, regardless of level. We work openly, normalize not knowing things, and treat learning out loud as a feature, not a liability. In this role, you’ll be expected to bring your real perspective on what’s working and what isn’t as you build this function, and to commit fully once a direction is set.
\n
We default to public Slack channels over DMs, document our thinking in writing, and work async whenever possible. There is no existing playbook for this role, you will be building the outreach cadence, prioritization approach, and relationship-tracking process as you go, and bringing recommendations to the table rather than waiting for direction.
\n
We own the relationships we build, not just the introductions on this quarter’s list. You’ll have latitude to define scope, prioritize your own patch, and see the work through from first outreach to a validated, referenceable relationship. We measure ourselves by the value we deliver - engagement, referenceability, and leads - not the process we follow.
\n
\n\n
\nOwn and maintain relationships with an initial patch of provider systems on the Redox network, starting with the top 25 health systems and/or all Epic-based customers.
\n\n
\nServe as the primary point of contact for assigned provider systems, engaging largely with hospital IT and integration teams who manage the Redox connection day to day.
\n\n
\nBuild and track referenceability across your patch, keeping provider systems informed of new Redox features and capabilities, and willing to serve as references for Redox customers.
\n\n
\nGenerate fast-pass introductions: when an existing Redox customer wants to sell into a provider system you manage, use the relationship to accelerate that connection.
\n\n
\nIdentify and surface signal for direct commercial relationships between Redox and provider systems over time.
\n\n
\nDefine and refine the initial outreach cadence and relationship-management process for this function, since no established playbook exists today.
\n\n
\nTrack and report on engagement, referenceability status, and lead signal across your patch to validate ROI during the initial 6-month pilot.
\n\n
\nPartner cross-functionally with Customer Success, Sales, and Product to translate provider relationships into stronger network stickiness and customer outcomes.
\n\n\n
\n\n
\nProven experience in Customer Success, Account Management, or Provider/Client Relations within health tech, healthcare interoperability, or health data companies.
\n\n
\nDirect experience engaging hospital or health system IT and integration stakeholders, not solely commercial or clinical buyers.
\n\n
\nComfort operating with high ambiguity and no established playbook, you will be building this function, not executing an existing one.
\n\n
\nWorking knowledge of the health data exchange ecosystem, including HIPAA-relevant considerations around health data sharing and network participation.
\n\n
\nStrong track record of building trust-based relationships with technical and operational stakeholders at hospitals and health systems.
\n\n
\nAbility to manage and prioritize a large book of relationships (dozens to hundreds of provider systems) autonomously, without a supporting team.
\n\n
\nExcellent written and verbal communication skills, with the ability to report clearly on engagement, referenceability, and pipeline signal.
\n\n
Proficiency with modern customer success and CRM tooling; hands-on experience with platforms such as Vitally (or comparable CS platforms), Salesforce, Zendesk, Gong, and workflow automation tools (e.g., Zapier) strongly preferred.\n
\nComfortable operating in a remote, asynchronous organizational culture.
\n\n
Strong AI proficiency strongly preferred; comfortable using AI tools (e.g., Claude) to accelerate account research, call prep, follow-up drafting, and reporting across a large book of relationships.\n\n
\n\n
\nTop 25 health systems by connection depth on the Redox network.
\n\n
\nEpic-based provider organizations connected to Redox.
\n\n
\nHospital IT, integration, and interoperability teams managing the Redox relationship day to day.
\n\n\n
\n\n
\nFamiliarity with health data exchange frameworks and standards (e.g., Carequality, TEFCA, HL7/FHIR).
\n\n
\nExperience building a net-new function or team within a growth-stage company.
\n\n
\nFamiliarity with CRM or Customer Success tooling for relationship and pipeline tracking.
\n\n\n
\n
Compensation: The base salary range for this position is expected to be $185,000 to $205,000 per year base, plus variable component.
\n
\n
*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.
\n
\n
Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:
\n
\n
Benefits & Perks
\n
• 100% remote first culture (must be based in the US)
\n
• Unlimited Flexible Time Off
\n
• 15+ Observed Holidays
\n
• Rest & R^Charge days (guaranteed a 3-day weekend each month)
\n
• R^Charge (6 weeks paid sabbatical + stipend)
\n
• 401k match 50% for up to 8% on Day 1
\n
• Medical/Dental/Vision Benefits on Day 1
\n
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
\n
• Paid Parental Leave (16 weeks)
\n
• Productivity Stipend & Wellness Fund
\n
• Redox Issued MacBook
\n
• Virtual and/or in-person Team & Company Events
\n
• Stock Options
\n
• Employee Referral Bonus Program
\n
\n
Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
","openingPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n","descriptionBody":"\n
Opportunity & Impact
\n
We are seeking a Customer Success Director, Provider Networks to build a relationship function that does not exist at Redox today: dedicated coverage of the provider systems (hospitals and health systems) connected to our network. Redox largely sells to companies that resell our infrastructure to their own customers — we have strong coverage against those direct customers, but none against our customer’s customer, the provider systems actually running on our network.
\n
This is a high-ownership, high-ambiguity IC role. You will define how Redox engages provider systems from the ground up: who to prioritize, how to build trust with hospital IT and integration teams, and how to turn relationships into referenceability, faster customer introductions, and eventually a path to direct commercial relationships with providers themselves.
\n
You will start with a deliberately narrowed patch, our top 25 health systems and/or all Epic-based customers on the network. Success means providers stay engaged, informed of new Redox capabilities, and willing to serve as references or fast-pass introductions for Redox customers selling into them. If the pilot proves out, this role is the foundation for a full team, with a leader hired to scale it.
\n
We’re a fully remote team within the U.S. that operates with radical transparency and a strong bias toward ownership.
\n
\n
Benefits & Perks
\n
• 100% remote first culture (must be based in the US)
\n
• Unlimited Flexible Time Off
\n
• 15+ Observed Holidays
\n
• Rest & R^Charge days (guaranteed a 3-day weekend each month)
\n
• R^Charge (6 weeks paid sabbatical + stipend)
\n
• 401k match 50% for up to 8% on Day 1
\n
• Medical/Dental/Vision Benefits on Day 1
\n
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
\n
• Paid Parental Leave (16 weeks)
\n
• Productivity Stipend & Wellness Fund
\n
• Redox Issued MacBook
\n
• Virtual and/or in-person Team & Company Events
\n
• Stock Options
\n
• Employee Referral Bonus Program
\n
\n
\nWhat We Do
\nHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.
\n
\nThis approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at
www.redoxengine.com.
\nOther Stuff About Us
\nRedox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.
\n
\nSuccessful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.
\n
\nThank you for your interest in Redox!
\n
\n#LI-TA1
","categories":{"commitment":"Full Time","department":"Customer Success Organization","location":"Remote","team":"Managed Services","allLocations":["Remote"]},"createdAt":1789060373599,"descriptionPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n\n\nOpportunity & Impact\nAs customer implementation volume grows and individual projects become more technically complex, Redox needs a dedicated Technical Project Manager to own delivery of our most demanding integration projects end to end. This role sits between project execution and technical coordination, serving as the connective tissue between Engineering, Implementation, and Product on one side and customers and partners on the other. You'll translate technical requirements into execution plans, keep cross-functional teams aligned, and ensure projects launch on time, in scope, and on budget — while building the reporting and process rigor that lets the broader team scale.\n","description":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
\n
Opportunity & Impact
\n
As customer implementation volume grows and individual projects become more technically complex, Redox needs a dedicated Technical Project Manager to own delivery of our most demanding integration projects end to end. This role sits between project execution and technical coordination, serving as the connective tissue between Engineering, Implementation, and Product on one side and customers and partners on the other. You'll translate technical requirements into execution plans, keep cross-functional teams aligned, and ensure projects launch on time, in scope, and on budget — while building the reporting and process rigor that lets the broader team scale.
\n
\n\n
\nOwn end-to-end delivery of complex, technical implementation projects - including customer integrations, multi-system data-sharing use cases, and cross-team platform work - from kickoff through go-live.
\n\n
\nTranslate technical requirements and scope (as defined in the Statement of Work) into clear execution plans, timelines, and resourcing.
\n\n
\nServe as the primary point of coordination between Engineering/Implementation, Product, and customer-facing teams, ensuring accurate handoffs and shared understanding of scope, including potential expansion opportunities and their technical requirements.
\n\n
\nIdentify, track, and mitigate project risks; proactively resolve blockers and escalate when needed.
\n\n
\nManage and report on budget, billable hours, and project status to internal stakeholders and customers.
\n\n
\nOwn project documentation: SOWs and scope changes, issues logs, status reports, and time/invoice tracking.
\n\n
\nCommunicate clearly and consistently with stakeholders at all levels, setting and managing expectations proactively.
\n\n
\nContinuously improve project management process and tooling; document lessons learned so other Redoxers can apply them to future projects.
\n\n
\nPartner with Product and Engineering on requirements gathering and enhancement requests surfaced during delivery.
\n\n\n
\n\n
\n3–6+ years of experience in technical or SaaS project management, with a track record of delivering complex projects on time and on budget.
\n\n
\nComfort working with APIs, data models, and integration workflows — you don't need to write code, but you understand how systems fit together.
\n\n
\nExceptional written and verbal communication skills, including with technical and non-technical stakeholders.
\n\n
\nStrong risk identification, problem-solving, and decision-making skills.
\n\n
\nAbility to manage multiple concurrent projects in a fast-paced, dynamic environment.
\n\n\n
\n\n
\nExperience in healthcare data, health tech, or integration environments (FHIR, HL7, CCD, etc.).
\n\n
\nExperience with EHR systems or other healthcare IT platforms.
\n\n
\nPMP, PMI-ACP, or other relevant project management certification.
\n\n
\nExperience leading projects in a startup, remote-first, or high-growth environment.
\n\n\n
\n\n
\nPreferred: Asana, Salesforce, Jira/Atlassian, Omni, Vitally
\n\n\n
\n
Compensation: The base salary range for this position is expected to be between $115,000-135,000 per year. Certain positions within Customer Success may be eligible for incentive compensation such as bonuses or commissions.
\n
\n
*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.
\n
\n
Please note that the compensation details listed above reflect the base salary only. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:
\n
Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
","openingPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n","descriptionBody":"\n
Opportunity & Impact
\n
As customer implementation volume grows and individual projects become more technically complex, Redox needs a dedicated Technical Project Manager to own delivery of our most demanding integration projects end to end. This role sits between project execution and technical coordination, serving as the connective tissue between Engineering, Implementation, and Product on one side and customers and partners on the other. You'll translate technical requirements into execution plans, keep cross-functional teams aligned, and ensure projects launch on time, in scope, and on budget — while building the reporting and process rigor that lets the broader team scale.
\n
\nWhat We Do
\nHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.
\n
\nThis approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at
www.redoxengine.com.
\nOther Stuff About Us
\nRedox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.
\n
\nSuccessful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.
\n
\nThank you for your interest in Redox!
\n
\n#LI-TA1
","categories":{"commitment":"Full Time","department":"Customer Success Organization","location":"Remote","team":"Managed Services","allLocations":["Remote"]},"createdAt":1776202551457,"descriptionPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n\n\nOpportunity & Impact\nIn this role, you’ll leverage your project management expertise, analytical skills, and knowledge of interoperability standards to normalize data for our APIs - enabling all applications on the Redox network to seamlessly integrate with your solution.\nYour impact goes beyond technical execution. You’ll be a trusted advisor to both application teams and healthcare organizations, providing strategic guidance on implementation, project progress, and go-live support.\nFrom day one, you’ll collaborate with a committed team, making a meaningful impact while growing in the areas that interest you most.\n","description":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
\n
Opportunity & Impact
\n
In this role, you’ll leverage your project management expertise, analytical skills, and knowledge of interoperability standards to normalize data for our APIs - enabling all applications on the Redox network to seamlessly integrate with your solution.
\n
Your impact goes beyond technical execution. You’ll be a trusted advisor to both application teams and healthcare organizations, providing strategic guidance on implementation, project progress, and go-live support.
\n
From day one, you’ll collaborate with a committed team, making a meaningful impact while growing in the areas that interest you most.
\n
\n\n
\nIndependently manage and complete multi-week integration projects from kickoff to go-live without regular guidance.
\n\n
\nExecute tasks related to data gathering, configuration, and troubleshooting for medium-complexity projects across diverse product lines.
\n\n
\nUtilize the Redox dashboard and graphical interfaces to design, install, test, and modify interfaces.
\n\n
\nMake independent decisions within established practices and procedures to ensure project timelines and technical requirements are met.
\n\n
\nAct as a trusted advisor to customer counterparts, communicating effectively on project-specific tasks and identifying integration gaps.
\n\n
\nProvide active input on team direction and goals, collaborating to improve internal processes and efficiency.
\n\n
Leverage AI tools (e.g., Claude) to speed up troubleshooting, documentation, and integration research - Redox is an AI-forward company and expects team members to build fluency with our approved AI toolset.\n
\nWilling to travel nationwide (5–10%).
\n\n\n
\n\n
\n3+ years of experience in technical project management, interface analysis, or data analysis (e.g., Project Coordinator, Interface Analyst, HL7 Engineer).
\n\n
\nStrong understanding of interoperability standards (HL7v2, FHIR, X12) and API-based data exchange.
\n\n
\nAbility to independently troubleshoot connectivity and data mapping issues.
\n\n
\nProven ability to handle non-routine situations and multi-week projects with minimal oversight.
\n\n\n
Compensation: The base salary range for this position is expected to be between $85,000 - 100,000 per year. Certain positions within Customer Success may be eligible for incentive compensation such as bonuses or commissions.
\n*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.
\n
\nPlease note that the compensation details listed above reflect the base salary only. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:
\n
\nBenefits & Perks
\n• 100% remote first culture (must be based in the US)
\n• Unlimited Flexible Time Off
\n• 15+ Observed Holidays
\n• Rest & R^Charge days (guaranteed a 3-day weekend each month)
\n• R^Charge (6 weeks paid sabbatical + stipend)
\n• 401k match 50% for up to 8% on Day 1
\n• Medical/Dental/Vision Benefits on Day 1
\n• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
\n• Paid Parental Leave (16 weeks)
\n• Productivity Stipend & Wellness Fund
\n• Redox Issued MacBook
\n• Virtual and/or in-person Team & Company Events
\n• Stock Options
\n• Employee Referral Bonus Program
","salaryDescriptionPlain":"Compensation: The base salary range for this position is expected to be between $85,000 - 100,000 per year. Certain positions within Customer Success may be eligible for incentive compensation such as bonuses or commissions.\n*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.\n \nPlease note that the compensation details listed above reflect the base salary only. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following: \n \nBenefits & Perks\n• 100% remote first culture (must be based in the US)\n• Unlimited Flexible Time Off\n• 15+ Observed Holidays\n• Rest & R^Charge days (guaranteed a 3-day weekend each month)\n• R^Charge (6 weeks paid sabbatical + stipend) \n• 401k match 50% for up to 8% on Day 1\n• Medical/Dental/Vision Benefits on Day 1\n• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program\n• Paid Parental Leave (16 weeks)\n• Productivity Stipend & Wellness Fund\n• Redox Issued MacBook\n• Virtual and/or in-person Team & Company Events\n• Stock Options\n• Employee Referral Bonus Program \n","text":"Senior Integration Coordinator","country":"US","workplaceType":"remote","opening":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
","openingPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n","descriptionBody":"\n
Opportunity & Impact
\n
In this role, you’ll leverage your project management expertise, analytical skills, and knowledge of interoperability standards to normalize data for our APIs - enabling all applications on the Redox network to seamlessly integrate with your solution.
\n
Your impact goes beyond technical execution. You’ll be a trusted advisor to both application teams and healthcare organizations, providing strategic guidance on implementation, project progress, and go-live support.
\n
From day one, you’ll collaborate with a committed team, making a meaningful impact while growing in the areas that interest you most.
\n
\nWhat We Do
\nHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.
\n
\nThis approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at
www.redoxengine.com.
\nOther Stuff About Us
\nRedox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.
\n
\nSuccessful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.
\n
\nThank you for your interest in Redox!
\n
\n#LI-TA1
","categories":{"commitment":"Full Time","department":"Operations","location":"Remote","team":"Finance","allLocations":["Remote"]},"createdAt":1789349861244,"descriptionPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n","description":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
\n
Opportunity & Impact
\n
As Director of Pricing, you will own how pricing works operationally at Redox. Pricing and packaging strategy is set by Product; your job is to take that strategy and make it real — turning it into deal-level guardrails, tools, and decisions that Sales can use every day. You will run Redox's Deal Desk for bespoke, non-standard deals: working directly with reps and reviewing Gong call recordings to understand what a customer needs, and structuring the right combination of platform fee, connection pricing, and transaction pricing for that specific deal.
\n
You will also be the connective tissue between the field and Product: surfacing what's actually happening in negotiations — where reps get stuck, where customers push back, what packaging doesn't hold up in practice — so Product can continue to refine pricing strategy with real deal data. This is an execution and operations role, not a pricing-strategy-design role: you make pricing work in practice, and make sure the people setting strategy have the ground truth to do it well.
\n
\n
40% — Deal Desk & Execution
\n\n
\nServe as Redox's Deal Desk for bespoke, non-standard enterprise deals, reviewing and approving pricing before it reaches the customer
\n\n
\nPull deal context from account executives and Gong call recordings to understand the customer's business need and where negotiation pressure is coming from
\n\n
\nStructure pricing for each deal across Redox's three commercial levers — platform fee, connection-based pricing, and transaction-based pricing — within the pricing strategy Product has set
\n\n
\nAdvise reps in real time on structuring responses to specific asks — discounts, multi-year terms, minimum commitments, ramp schedules, and most-favored-nation clauses
\n\n
\nPartner with Sales leadership, Finance, and Legal to translate approved pricing into contract-ready terms
\n\n\n
25% — Pricing Operations & Governance
\n\n
\nSet and enforce discounting guardrails and approval thresholds so pricing stays consistent and margin-protected deal to deal
\n\n
\nBuild and maintain self-serve pricing tools/models for standard scenarios, so Director-level review is reserved for genuinely bespoke deals
\n\n
\nOwn the operational workflow and systems that support deal pricing approvals (CPQ, Salesforce, or equivalent)
\n\n
\nMaintain documentation of current pricing rules, exceptions, and approval paths so the process is auditable and repeatable
\n\n\n
20% — Cross-Functional Collaboration & Insight
\n\n
\nPartner with Product, who owns pricing and packaging strategy, to translate that strategy into operational guardrails and Deal Desk practice
\n\n
\nTrack pricing and discounting patterns across closed deals and feed findings back to Product to inform how pricing and packaging strategy evolves
\n\n
\nRepresent the voice of Sales and the field in pricing conversations — what's working, what's not, and where the friction is
\n\n
\nPartner with Finance to ensure deal pricing decisions align with margin and revenue targets
\n\n\n
15% — Change Management & Enablement
\n\n
\nLead rollout of pricing and packaging changes approved by Product, including field readiness, adoption planning, and escalation governance
\n\n
\nPartner with Sales Enablement and field leadership to equip go-to-market teams with the tools, guidance, and collateral needed to operate under new pricing and packaging
\n\n
\nProvide leadership updates on Deal Desk performance, pricing exceptions, and adoption of new pricing models
\n\n\n
\n\n
\n8+ years in deal desk, sales finance, revenue operations, or pricing operations, ideally at a B2B SaaS company with usage-based or hybrid pricing
\n\n
\nProven track record structuring and negotiating complex, multi-element enterprise deals in a Deal Desk or sales finance capacity
\n\n
\nExperience operationalizing pricing or packaging strategy set by others (Product, pricing strategy teams) into guardrails, tools, and repeatable process
\n\n
\nComfortable working directly with reps under deal pressure — clear, fast, decisive
\n\n
\nStrong financial modeling and analytical skills, with a track record of turning deal and pricing data into clear recommendations
\n\n
\nStrong cross-functional collaboration skills — able to work closely with Product, Sales, Finance, and Legal, and to represent field realities credibly to strategy owners
\n\n
\nHealthcare, health tech, or healthcare interoperability experience is a plus, not required
\n\n
\nAbility to effectively leverage AI tools in day-to-day work
\n\n
\nBachelor's degree in Business, Finance, Economics, or a related field (strongly preferred)
\n\n\n
\n\n
Salesforce\nGong\nCPQ/quoting tool\nGoogle Suite\nAI tools (e.g. Claude)\n\n"}],"salaryRange":{"min":155000,"max":180000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"\n
Compensation: The base salary range for this position is expected to be $155,000 to $180,000 per year.
\n
\n
*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.
\n
\n
Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:
\n
\n
Benefits & Perks
\n
• 100% remote first culture (must be based in the US)
\n
• Unlimited Flexible Time Off
\n
• 15+ Observed Holidays
\n
• Rest & R^Charge days (guaranteed a 3-day weekend each month)
\n
• R^Charge (6 weeks paid sabbatical + stipend)
\n
• 401k match 50% for up to 8% on Day 1
\n
• Medical/Dental/Vision Benefits on Day 1
\n
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
\n
• Paid Parental Leave (16 weeks)
\n
• Productivity Stipend & Wellness Fund
\n
• Redox Issued MacBook
\n
• Virtual and/or in-person Team & Company Events
\n
• Stock Options
\n
• Employee Referral Bonus Program
\n
\n
Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
","openingPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n","descriptionBody":"\n
Opportunity & Impact
\n
As Director of Pricing, you will own how pricing works operationally at Redox. Pricing and packaging strategy is set by Product; your job is to take that strategy and make it real — turning it into deal-level guardrails, tools, and decisions that Sales can use every day. You will run Redox's Deal Desk for bespoke, non-standard deals: working directly with reps and reviewing Gong call recordings to understand what a customer needs, and structuring the right combination of platform fee, connection pricing, and transaction pricing for that specific deal.
\n
You will also be the connective tissue between the field and Product: surfacing what's actually happening in negotiations — where reps get stuck, where customers push back, what packaging doesn't hold up in practice — so Product can continue to refine pricing strategy with real deal data. This is an execution and operations role, not a pricing-strategy-design role: you make pricing work in practice, and make sure the people setting strategy have the ground truth to do it well.
\n
\nWhat We Do
\nHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.
\n
\nThis approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at
www.redoxengine.com.
\nOther Stuff About Us
\nRedox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.
\n
\nSuccessful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.
\n
\nThank you for your interest in Redox!
\n
\n#LI-TA1
","categories":{"commitment":"Full Time","department":"Product","location":"Remote","team":"Product Managers","allLocations":["Remote"]},"createdAt":1782857201710,"descriptionPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n\n\nOpportunity & Impact\nAs a Senior Product Manager, you will be a key leader in reducing friction in healthcare integration and accelerating data utility for critical markets. This is a highly visible, commercially-focused role responsible for defining and driving the product strategy for our connectivity network & how data is accessed, normalized, enriched, orchestrated, and exchanged across multiple customer segments, including: Providers, Payers, EHRs, Digital Health Vendors, and Life Sciences. The job is not just building the right capabilities. It is making sure customers understand why they need them, prospects can see themselves using them, and Sales has the proof points and positioning to close on them.\nYou will work as closely with Sales, CS, and Solutions as you do with Engineering. You are an interoperability domain expert not just understanding the technical work that goes into integrations but is comfortable talking about the use cases our solutions address. You should understand pricing frameworks, revenue share and re-seller agreements, and be comfortable navigating commercially ambiguous frontiers where the playbook does not yet exist. The ideal candidate is someone who brings tenacity and enthusiasm to driving new solutions forward and thrives in a fast-paced environment.\n \n","description":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
Opportunity & Impact
\n\n
As a Senior Product Manager, you will be a key leader in reducing friction in healthcare integration and accelerating data utility for critical markets. This is a highly visible, commercially-focused role responsible for defining and driving the product strategy for our connectivity network & how data is accessed, normalized, enriched, orchestrated, and exchanged across multiple customer segments, including: Providers, Payers, EHRs, Digital Health Vendors, and Life Sciences. The job is not just building the right capabilities. It is making sure customers understand why they need them, prospects can see themselves using them, and Sales has the proof points and positioning to close on them.
\n
You will work as closely with Sales, CS, and Solutions as you do with Engineering. You are an interoperability domain expert not just understanding the technical work that goes into integrations but is comfortable talking about the use cases our solutions address. You should understand pricing frameworks, revenue share and re-seller agreements, and be comfortable navigating commercially ambiguous frontiers where the playbook does not yet exist. The ideal candidate is someone who brings tenacity and enthusiasm to driving new solutions forward and thrives in a fast-paced environment.
\n
","id":"16433cf3-3226-4e9e-b04e-71c85af443a7","lists":[{"text":"Job Responsibilities","content":"\n\n
50% Go-to-Market (GTM) Solutions \n\n\nSpearhead product positioning & core messaging that resonates with target buyers and customer segments.
\n\n
\nPartner with Sales on active pipeline: join strategic deals to explain Redox’s solutions uniquely meet their needs
\n\n
\nDefine the business case for new partnership integrations (enrichment partners, network on-ramps, clearinghouses): commercial model, revenue share structure, and adoption path.
\n\n
Own pricing and packaging strategy for new connectivity and data-enrichment capabilities, informed by market positioning and customer willingness to pay.\n
\nPartner with Marketing on launch strategies, including content development (white papers, case studies, blogs), and release plans.
\n\n
\nBuild and maintain field enablement materials: battle cards, capability one-pagers, objection-handling guides, and demo narratives for the interop engine product area — updated as the product and competitive landscape evolve.
\n\n
Maintain ongoing competitive intelligence on the interoperability landscape to inform positioning, battle cards, and product strategy.
\n\n\n
40% Product Management & Strategy\n\n\nAccountable for the full lifecycle of new connectivity & data enrichment — strategy, discovery, prioritization, requirements, launch readiness, adoption, and commercial narrative
\n\n
\nPartner closely with Engineering, Design, Solution Engineering to align commercial intent with technical feasibility, development plans, and user experience
\n\n
\nDefine and monitor Key Performance Indicators (KPIs), using data analytics and user feedback to inform product strategy and measure adoption/success.
\n\n\n\n
10% Regulatory Impact Analysis\n\n\nTrack the regulatory landscape (TEFCA, CMS rulemaking, 21st Century Cures, FHIR R4/R5) and translate compliance deadlines into product investments
\n\n\n\n\n
\n\n
\n5+ years of Product Management experience in a B2B SaaS software company, ideally in the Healthcare technology space.
\n\n
\nDemonstrated success in bringing B2B SaaS products to market, including owning market segmentation, GTM strategy, and supporting pipeline generation.
\n\n
\nStrong understanding of enterprise software, SaaS business models, and complex B2B sales cycles.
\n\n
\nStrong knowledge of FHIR (Fast Healthcare Interoperability Resources.
\n\n
Significant Product Management experience in healthcare technology, healthcare SaaS, or a closely adjacent healthcare data domain.\n\n\n
\nTechnical aptitude with a proven ability to collaborate effectively with engineering teams.
\n\n\n\n
\nStrong communication and critical thinking skills to articulate complex issues clearly and drive progress in ambiguous or uncertain situations.
\n\n
Demonstrated ownership of a specific pricing, revenue-share, or partnership commercial decision, not just delivery or support of one.\n
\nBalances day-to-day execution with strategic, long-term thinking, anticipating future possibilities and impacts on the business.
\n\n
\nBuilds consensus and gains commitment by providing sound rationale for recommendations that effectively address stakeholder needs and concerns, including C-Suite.
\n\n
\nUplevels how we work with a focus and interest in contributing to a strong product management culture.
\n\n
Ability to effectively leverage AI tools in day-to-day work.\n\n
Jira, Confluence, Slack, Google suite, Productboard (or similar), AI tools (i.g. Claude, Notebook LLM etc)
"}],"salaryRange":{"min":165000,"max":190000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"\n
Compensation: The base salary range for this position is expected to be between $165,000 - $190,000 per year.
\n
*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.
\n
Please note that the compensation details listed above reflect the base salary only. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:
\n
Benefits & Perks
\n
• 100% remote first culture (must be based in the US)
\n
• Unlimited Flexible Time Off
\n
• 15+ Observed Holidays
\n
• Rest & R^Charge days (guaranteed a 3-day weekend each month)
\n
• R^Charge (6 weeks paid sabbatical + stipend)
\n
• 401k match 50% for up to 8% on Day 1
\n
• Medical/Dental/Vision Benefits on Day 1
\n
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
\n
• Paid Parental Leave (16 weeks)
\n
• Productivity Stipend & Wellness Fund
\n
• Redox Issued MacBook
\n
• Virtual and/or in-person Team & Company Events
\n
• Stock Options
\n
• Employee Referral Bonus Program
\n
Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
","openingPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n","descriptionBody":"Opportunity & Impact
\n\n
As a Senior Product Manager, you will be a key leader in reducing friction in healthcare integration and accelerating data utility for critical markets. This is a highly visible, commercially-focused role responsible for defining and driving the product strategy for our connectivity network & how data is accessed, normalized, enriched, orchestrated, and exchanged across multiple customer segments, including: Providers, Payers, EHRs, Digital Health Vendors, and Life Sciences. The job is not just building the right capabilities. It is making sure customers understand why they need them, prospects can see themselves using them, and Sales has the proof points and positioning to close on them.
\n
You will work as closely with Sales, CS, and Solutions as you do with Engineering. You are an interoperability domain expert not just understanding the technical work that goes into integrations but is comfortable talking about the use cases our solutions address. You should understand pricing frameworks, revenue share and re-seller agreements, and be comfortable navigating commercially ambiguous frontiers where the playbook does not yet exist. The ideal candidate is someone who brings tenacity and enthusiasm to driving new solutions forward and thrives in a fast-paced environment.
\n
","descriptionBodyPlain":"Opportunity & Impact\nAs a Senior Product Manager, you will be a key leader in reducing friction in healthcare integration and accelerating data utility for critical markets. This is a highly visible, commercially-focused role responsible for defining and driving the product strategy for our connectivity network & how data is accessed, normalized, enriched, orchestrated, and exchanged across multiple customer segments, including: Providers, Payers, EHRs, Digital Health Vendors, and Life Sciences. The job is not just building the right capabilities. It is making sure customers understand why they need them, prospects can see themselves using them, and Sales has the proof points and positioning to close on them.\nYou will work as closely with Sales, CS, and Solutions as you do with Engineering. You are an interoperability domain expert not just understanding the technical work that goes into integrations but is comfortable talking about the use cases our solutions address. You should understand pricing frameworks, revenue share and re-seller agreements, and be comfortable navigating commercially ambiguous frontiers where the playbook does not yet exist. The ideal candidate is someone who brings tenacity and enthusiasm to driving new solutions forward and thrives in a fast-paced environment.\n \n","hostedUrl":"https://jobs.lever.co/redoxengine/16433cf3-3226-4e9e-b04e-71c85af443a7","applyUrl":"https://jobs.lever.co/redoxengine/16433cf3-3226-4e9e-b04e-71c85af443a7/apply"},{"additionalPlain":"About Redox - Take a look here: https://youtu.be/4OjENXR6UXA\n \nWhat We Do\nHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.\n \nThis approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.\n \nOther Stuff About Us\nRedox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.\n \nSuccessful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S. \n \nThank you for your interest in Redox!\n \n#LI-TA1\n","additional":"\n
\nWhat We Do
\nHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.
\n
\nThis approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at
www.redoxengine.com.
\nOther Stuff About Us
\nRedox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.
\n
\nSuccessful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.
\n
\nThank you for your interest in Redox!
\n
\n#LI-TA1
","categories":{"commitment":"Full Time","department":"Security","location":"Remote","team":"Security","allLocations":["Remote"]},"createdAt":1789489017493,"descriptionPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n\n\nOpportunity & Impact\nWe are seeking a Senior Security Engineer to take ownership of cloud-native and application security across the Redox platform. This is a high-impact, hands-on IC role where you will move beyond identifying risks to actively hardening our environment, performing code reviews, and translating complex control gaps into engineering proposals that drive production impact.\nYou will function as a partner to our Engineering teams, embedding security into the SDLC through hands-on work across container security, Kubernetes hardening, and architecture reviews. You'll follow and reinforce our established security standards, helping make the secure path the easy path for the engineers you work with day to day.\nAs part of a small, senior security team, your day to day work will directly strengthen how we protect data for our customers, with impact concentrated in the systems and teams you own.\nWe're a fully remote team within the U.S. that operates with radical transparency and a strong bias toward ownership.\nOur Engineering Culture & How We Work\nTransparency, Ownership & Autonomy\nWe make room for everyone to be heard, regardless of level. We work openly, normalize not knowing things, and treat \"learning out loud\" as a feature, not a liability. You'll be expected to bring your real perspective, push back when you see something wrong, and commit fully once a decision is made. As a Senior Engineer, you help cultivate our culture: you model the behavior, you embrace questions, you acknowledge mistakes.\nWe default to public Slack channels over DMs, post Zoom summaries back in writing, and work async whenever possible. We'd rather expose incomplete thinking in public to get better feedback than protect it in private. That applies to security work too, when you identify a risk or propose a control, you bring it to the table with a recommendation, not just a concern.\nWe own the systems we maintain, not just the new features on the roadmap. You'll have room to identify platform security work, propose scope, consult on priority, and see it through from design to operationalization. We measure ourselves by the value we deliver, not the process we follow.\n","description":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
\n
Opportunity & Impact
\n
We are seeking a Senior Security Engineer to take ownership of cloud-native and application security across the Redox platform. This is a high-impact, hands-on IC role where you will move beyond identifying risks to actively hardening our environment, performing code reviews, and translating complex control gaps into engineering proposals that drive production impact.
\n
You will function as a partner to our Engineering teams, embedding security into the SDLC through hands-on work across container security, Kubernetes hardening, and architecture reviews. You'll follow and reinforce our established security standards, helping make the secure path the easy path for the engineers you work with day to day.
\n
As part of a small, senior security team, your day to day work will directly strengthen how we protect data for our customers, with impact concentrated in the systems and teams you own.
\n
We're a fully remote team within the U.S. that operates with radical transparency and a strong bias toward ownership.
\n
Our Engineering Culture & How We Work
\n
Transparency, Ownership & Autonomy
\n
We make room for everyone to be heard, regardless of level. We work openly, normalize not knowing things, and treat \"learning out loud\" as a feature, not a liability. You'll be expected to bring your real perspective, push back when you see something wrong, and commit fully once a decision is made. As a Senior Engineer, you help cultivate our culture: you model the behavior, you embrace questions, you acknowledge mistakes.
\n
We default to public Slack channels over DMs, post Zoom summaries back in writing, and work async whenever possible. We'd rather expose incomplete thinking in public to get better feedback than protect it in private. That applies to security work too, when you identify a risk or propose a control, you bring it to the table with a recommendation, not just a concern.
\n
We own the systems we maintain, not just the new features on the roadmap. You'll have room to identify platform security work, propose scope, consult on priority, and see it through from design to operationalization. We measure ourselves by the value we deliver, not the process we follow.
\n
\n\n
\nOwn Cloud Security Posture Management including Kubernetes and Container security practices, admission control, network policies, image integrity, and environment hardening.
\n\n
\nManage comprehensive vulnerability lifecycles, prioritizing remediation based on actual production exposure rather than simplistic finding metrics.
\n\n
\nCollaborate with Platform Engineering to support secure SDLC and CI/CD safeguards, focusing on artifact validity and pipeline integrity.
\n\n
\nConvert HITRUST and SOC 2 compliance frameworks into actionable technical configurations and operational controls.
\n\n
\nEvaluate and secure infrastructure-as-code across all environments.
\n\n
\nExecute incident response duties, encompassing forensic investigation and the facilitation of blameless post-mortem analyses.
\n\n
\nContribute to security standards within Engineering through design reviews, collaborative pairing, and mentorship of peers.
\n\n
\nSupport bug bounty triage and maintain professional engagement with external security researchers.
\n\n\n
\n\n
\n5+ years in security engineering with a track record of hands-on delivery across system hardening, security engineering projects, and peer mentorship.
\n\n
\nStrong technical proficiency in Kubernetes security, specifically network policy orchestration, admission control (Kyverno), and container hardening protocols.
\n\n
\nExperience with threat modeling for applications built using Node.js, TypeScript, Python or Go.
\n\n
\nHands-on experience supporting secure SDLC practices and CI/CD safeguards using GitHub Actions, ensuring artifact validity and pipeline integrity.
\n\n
\nDirect experience hardening Infrastructure-as-Code (Terraform) and managing enterprise secrets via AWS Secrets Manager, Vault, or similar platforms.
\n\n
\nSolid experience across the vulnerability management lifecycle, from initial triage to production remediation.
\n\n
\nAbility to apply compliance frameworks like HITRUST and SOC 2 into pragmatic technical controls that align with engineering workflows.
\n\n
\nStrong written communication skills, with the ability to clearly document decisions and collaborate effectively within a remote, asynchronous organizational culture.
\n\n
\nProficiency in AI tools and techniques, including prompt engineering and hands-on experience across multiple large language model platforms, with a demonstrated ability to automate workflows using AI.
\n\n\n
\n\n
\nAWS, Docker, EKS
\n\n
\nCrowdstrike, Jamf, Okta, GuardDuty, Sumologic
\n\n
\nKyverno, Karpenter, KEDA, VPA, Velero, Crossplane
\n\n
\nGithub Actions, Terraform, Helm, ArgoCD and Atlantis
\n\n
\nPostgres, Redis, Kafka
\n\n\n
\n\n
\nExperience securing autonomous agentic loops and tool-calling frameworks. Understanding of Indirect Prompt Injection and designing \"Human-in-the-Loop\" guardrails for agent-driven actions.
\n\n
\nTechnical familiarity with securing the Model Context Protocol (MCP), specifically regarding context isolation, sandboxing, and identity propagation between LLMs and private data sources.
\n\n
\nHands-on application of the NIST AI RMF, OWASP Top 10 for LLMs, etc within a production environment.
\n\n
\nGo, Node.js, or TypeScript (we're a TypeScript shop and it helps to be comfortable there).
\n\n
\nVPN administration or enterprise network security experience.
\n\n
\nDependency management tooling (Renovate, Dependabot).
\n\n\n
\n
Compensation: The base salary range for this position is expected to be between $165,000 - $190,000 per year.
\n
\n
*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.
\n
\n
Please note that the compensation details listed above reflect the base salary only. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:
\n
\n
Benefits & Perks
\n
• 100% remote first culture (must be based in the US)
\n
• Unlimited Flexible Time Off
\n
• 15+ Observed Holidays
\n
• Rest & R^Charge days (guaranteed a 3-day weekend each month)
\n
• R^Charge (6 weeks paid sabbatical + stipend)
\n
• 401k match 50% for up to 8% on Day 1
\n
• Medical/Dental/Vision Benefits on Day 1
\n
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
\n
• Paid Parental Leave (16 weeks)
\n
• Productivity Stipend & Wellness Fund
\n
• Redox Issued MacBook
\n
• Virtual and/or in-person Team & Company Events
\n
• Stock Options
\n
• Employee Referral Bonus Program
\n
Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
","openingPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n","descriptionBody":"\n
Opportunity & Impact
\n
We are seeking a Senior Security Engineer to take ownership of cloud-native and application security across the Redox platform. This is a high-impact, hands-on IC role where you will move beyond identifying risks to actively hardening our environment, performing code reviews, and translating complex control gaps into engineering proposals that drive production impact.
\n
You will function as a partner to our Engineering teams, embedding security into the SDLC through hands-on work across container security, Kubernetes hardening, and architecture reviews. You'll follow and reinforce our established security standards, helping make the secure path the easy path for the engineers you work with day to day.
\n
As part of a small, senior security team, your day to day work will directly strengthen how we protect data for our customers, with impact concentrated in the systems and teams you own.
\n
We're a fully remote team within the U.S. that operates with radical transparency and a strong bias toward ownership.
\n
Our Engineering Culture & How We Work
\n
Transparency, Ownership & Autonomy
\n
We make room for everyone to be heard, regardless of level. We work openly, normalize not knowing things, and treat \"learning out loud\" as a feature, not a liability. You'll be expected to bring your real perspective, push back when you see something wrong, and commit fully once a decision is made. As a Senior Engineer, you help cultivate our culture: you model the behavior, you embrace questions, you acknowledge mistakes.
\n
We default to public Slack channels over DMs, post Zoom summaries back in writing, and work async whenever possible. We'd rather expose incomplete thinking in public to get better feedback than protect it in private. That applies to security work too, when you identify a risk or propose a control, you bring it to the table with a recommendation, not just a concern.
\n
We own the systems we maintain, not just the new features on the roadmap. You'll have room to identify platform security work, propose scope, consult on priority, and see it through from design to operationalization. We measure ourselves by the value we deliver, not the process we follow.
\n
\nWhat We Do
\nHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.
\n
\nThis approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at
www.redoxengine.com.
\nOther Stuff About Us
\nRedox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.
\n
\nSuccessful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.
\n
\nThank you for your interest in Redox!
\n
\n#LI-TA1
","categories":{"commitment":"Full Time","department":"Customer Success Organization","location":"Remote","team":"Customer Success Management","allLocations":["Remote"]},"createdAt":1781114057846,"descriptionPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n\n\nImpact & Opportunity\nRedox is growing our client sales organization and adding an outstanding sales representative who excels in selling Software-as-a-Service solutions. As a Sr. Strategic Client Executive, you will be the driving force behind Redox's relationships with our most valued Life Sciences customers and partners. You'll have the opportunity to foster growth and cultivate exceptional experiences for these customers, acting as a trusted partner and advisor. Your responsibilities will include driving new Life Sciences sales opportunities while nurturing your existing book of business to uncover expansion opportunities and skillfully guide these opportunities to fruition. \n \nSuccess in this role will require exceptional prioritization skills, innate communication abilities, and the ability to forge lasting connections with key customer stakeholders. You will also excel at strategically identifying new opportunities within your customer base and meticulously managing your territory using CRM software. At Redox, we hire based on our values as well as sales competency. How you accomplish your work is just as important as getting the work done.\n \n","description":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
Impact & Opportunity
\nRedox is growing our client sales organization and adding an outstanding sales representative who excels in selling Software-as-a-Service solutions. As a Sr. Strategic Client Executive, you will be the driving force behind Redox's relationships with our most valued Life Sciences customers and partners. You'll have the opportunity to foster growth and cultivate exceptional experiences for these customers, acting as a trusted partner and advisor. Your responsibilities will include driving new Life Sciences sales opportunities while nurturing your existing book of business to uncover expansion opportunities and skillfully guide these opportunities to fruition.
\n
\nSuccess in this role will require exceptional prioritization skills, innate communication abilities, and the ability to forge lasting connections with key customer stakeholders. You will also excel at strategically identifying new opportunities within your customer base and meticulously managing your territory using CRM software. At Redox, we hire based on our values as well as sales competency. How you accomplish your work is just as important as getting the work done.
\n
","id":"c118febd-36f3-4fe0-94ee-1fd74a967bf5","lists":[{"text":"Job Responsibilities","content":"\nDriving new Life Sciences sales and managing a book of business consisting of Redox’s top priority Life Sciences accounts, executing expansion opportunities to grow each account by 40%.\nResearch, develop, and qualify opportunities for targeted prospective Life Sciences organizations\nExecute renewal and expansion opportunities on the customer’s renewal cycle as well as throughout the contract term.\nResearch and identify growth opportunities with customers.\nExecute sales of Redox to other product lines, divisions, and/or companies within our customers.\nBuild relationships with our existing customers, understand and execute on their growth plans.\nIdentify key executives at current customers and conduct research for a well-informed initial contact.\nDevelop strong rapport with executives to contribute to the overall success of our business partnerships and enhance collaboration for mutual growth.\nManage the entire sales cycle, negotiate, and close upsell opportunities.\nSchedule and present effective sales presentations.\nUnderstand the competitive landscape and customer needs.\nManage, track, and report on all sales activities and results.\n"},{"text":"Required Skills & Experience ","content":"\n10+ years of experience in Enterprise sales and account management within the field, demonstrating expertise in engaging with healthcare Life Sciences organizations\nProven track record of successfully selling into and expanding customer accounts, including enterprise Life Sciences\nConsistent track record of delivering monthly, quarterly, and annual quota\nStrong drive to interact with customers to share product knowledge\nAble to engage and negotiate at an executive level; self-aware with executive presence\nA great team player that raises the talent level of all those you interact with\nConsultative mindset with exceptional communication and presentation skills\nPassionate about solving complex problems that improve the state of the world\nWilling to learn a technical product and use a value-based selling approach\nAdaptable and solution-oriented towards solving complex problems\nBiased toward action and creating a positive impact\nRespectful and inclusive, soliciting and incorporating input from others\nAvailable to travel up to 20% for client events and in-person meetings\n"},{"text":"Preferred Skills & Experience","content":"\nExperience selling intangible software services is preferred\n"},{"text":"Software Platform/Tools ","content":"\nStrong Salesforce or other CRM experience required\nTech-savvy user of mobile, internet, and software applications\nOutreach, LinkedIn Sales Navigator, and Slack preferred\n"}],"salaryRange":{"min":140000,"max":150000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"Compensation: The base salary range for this position is expected to be $140,000 to $150,000 per year, with on-target earnings (OTE) of $304,000 annually.
\n
\n*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.
\n
\nPlease note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:
\n
\nBenefits & Perks
\n• 100% remote first culture (must be based in the US)
\n• Unlimited Flexible Time Off
\n• 15+ Observed Holidays
\n• Rest & R^Charge days (guaranteed a 3-day weekend each month)
\n• R^Charge (6 weeks paid sabbatical + stipend)
\n• 401k match 50% for up to 8% on Day 1
\n• Medical/Dental/Vision Benefits on Day 1
\n• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
\n• Paid Parental Leave (16 weeks)
\n• Productivity Stipend & Wellness Fund
\n• Redox Issued MacBook
\n• Virtual and/or in-person Team & Company Events
\n• Stock Options
\n• Employee Referral Bonus Program
\n
","salaryDescriptionPlain":"Compensation: The base salary range for this position is expected to be $140,000 to $150,000 per year, with on-target earnings (OTE) of $304,000 annually.\n \n*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.\n \nPlease note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following: \n \nBenefits & Perks\n• 100% remote first culture (must be based in the US)\n• Unlimited Flexible Time Off\n• 15+ Observed Holidays\n• Rest & R^Charge days (guaranteed a 3-day weekend each month)\n• R^Charge (6 weeks paid sabbatical + stipend) \n• 401k match 50% for up to 8% on Day 1\n• Medical/Dental/Vision Benefits on Day 1\n• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program\n• Paid Parental Leave (16 weeks)\n• Productivity Stipend & Wellness Fund\n• Redox Issued MacBook\n• Virtual and/or in-person Team & Company Events\n• Stock Options\n• Employee Referral Bonus Program \n \n","text":"Sr. Strategic Client Executive (Life Sciences)","country":"US","workplaceType":"remote","opening":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
","openingPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n","descriptionBody":"Impact & Opportunity
\nRedox is growing our client sales organization and adding an outstanding sales representative who excels in selling Software-as-a-Service solutions. As a Sr. Strategic Client Executive, you will be the driving force behind Redox's relationships with our most valued Life Sciences customers and partners. You'll have the opportunity to foster growth and cultivate exceptional experiences for these customers, acting as a trusted partner and advisor. Your responsibilities will include driving new Life Sciences sales opportunities while nurturing your existing book of business to uncover expansion opportunities and skillfully guide these opportunities to fruition.
\n
\nSuccess in this role will require exceptional prioritization skills, innate communication abilities, and the ability to forge lasting connections with key customer stakeholders. You will also excel at strategically identifying new opportunities within your customer base and meticulously managing your territory using CRM software. At Redox, we hire based on our values as well as sales competency. How you accomplish your work is just as important as getting the work done.
\n
","descriptionBodyPlain":"Impact & Opportunity\nRedox is growing our client sales organization and adding an outstanding sales representative who excels in selling Software-as-a-Service solutions. As a Sr. Strategic Client Executive, you will be the driving force behind Redox's relationships with our most valued Life Sciences customers and partners. You'll have the opportunity to foster growth and cultivate exceptional experiences for these customers, acting as a trusted partner and advisor. Your responsibilities will include driving new Life Sciences sales opportunities while nurturing your existing book of business to uncover expansion opportunities and skillfully guide these opportunities to fruition. \n \nSuccess in this role will require exceptional prioritization skills, innate communication abilities, and the ability to forge lasting connections with key customer stakeholders. You will also excel at strategically identifying new opportunities within your customer base and meticulously managing your territory using CRM software. At Redox, we hire based on our values as well as sales competency. How you accomplish your work is just as important as getting the work done.\n \n","hostedUrl":"https://jobs.lever.co/redoxengine/c118febd-36f3-4fe0-94ee-1fd74a967bf5","applyUrl":"https://jobs.lever.co/redoxengine/c118febd-36f3-4fe0-94ee-1fd74a967bf5/apply"},{"additionalPlain":"About Redox - Take a look here: https://youtu.be/4OjENXR6UXA\n \nWhat We Do\nHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.\n \nThis approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.\n \nOther Stuff About Us\nRedox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.\n \nSuccessful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S. \n \nThank you for your interest in Redox!\n \n#LI-TA1\n","additional":"\n
\nWhat We Do
\nHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.
\n
\nThis approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at
www.redoxengine.com.
\nOther Stuff About Us
\nRedox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.
\n
\nSuccessful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.
\n
\nThank you for your interest in Redox!
\n
\n#LI-TA1
","categories":{"commitment":"Full Time","department":"Customer Success Organization","location":"Remote","team":"Vendor - New Business","allLocations":["Remote"]},"createdAt":1782229321328,"descriptionPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n\n\nOpportunity & Impact\nAs a Technical Account Executive, you will occupy a unique, high-leverage role at the intersection of sales strategy and technical architecture. You are a hybrid operator - part strategic closer, part systems architect - capable of navigating complex healthcare data conversations without a traditional \"safety net.\"\nYou will be responsible for the entire sales lifecycle, from initial technical discovery to final contract execution. Unlike traditional sales roles, you will independently scope integration workflows, map data requirements (HL7, FHIR, X12), and build technical trust with engineering leaders. You will be on the front lines, acting as the primary point of contact for both the \"how it works\" and the \"how it scales\" for our prospective partners.\n","description":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
\n
Opportunity & Impact
\n
As a Technical Account Executive, you will occupy a unique, high-leverage role at the intersection of sales strategy and technical architecture. You are a hybrid operator - part strategic closer, part systems architect - capable of navigating complex healthcare data conversations without a traditional \"safety net.\"
\n
You will be responsible for the entire sales lifecycle, from initial technical discovery to final contract execution. Unlike traditional sales roles, you will independently scope integration workflows, map data requirements (HL7, FHIR, X12), and build technical trust with engineering leaders. You will be on the front lines, acting as the primary point of contact for both the \"how it works\" and the \"how it scales\" for our prospective partners.
\n
Manage the end-to-end sales cycle for mid-market and enterprise prospects, from initial outreach to closing.
\n\n\nConduct deep-dive technical discovery to understand a prospect's data environment, EHR footprint, and product architecture.
\n\n\nIndependently scope and design technical solutions and integration workflows, reducing the need for Solutions Engineering support in the vast majority of deals.
\n\n\nCreate and present high-impact technical demonstrations and architectural diagrams tailored to specific customer use cases.
\n\n\nBuild and maintain a qualified pipeline of prospects within your assigned territory.
\n\n\nCollaborate with Product and Engineering teams to provide market feedback and handle rare, highly complex edge-case technical requirements.
\n\n\nDevelop a deep understanding of the competitive landscape and articulate Redox’s technical superiority in the market.
\n\n\nEngage and negotiate with both technical (CTO, VP of Eng) and business (CEO, Procurement) stakeholders.
\n\n\nManage, track, and report on all sales activities and technical scoping documentation within our CRM.
\n\n\nWork cross-functionally with Customer Success and Implementation to ensure a seamless transition from \"closed-won\" to \"active-integration.\"
\n\n"},{"text":"Required Skills & Experience","content":"\n\n
\n5+ years of experience in a technical sales, solutions engineering, or account executive role within the SaaS or health-tech industry.
\n\n
\nHybrid Technical DNA: Proven ability to lead technical scoping calls and architect integration solutions independently.
\n\n
\nHealthcare Interoperability Expert: Strong working knowledge of healthcare data standards (HL7 v2, FHIR, CDA, X12) and the EHR landscape (Epic, Cerner, etc.).
\n\n
\nDemonstrated experience managing complex, consultative sales cycles with a track record of meeting or exceeding quota.
\n\n
\nTechnical fluency in APIs, webhooks, cloud infrastructure (AWS/Azure/GCP), and authentication protocols (OAuth, TLS).
\n\n
\nAbility to translate developer speak into business value for executive-level decision-makers.
\n\n
\nSelf-starter who thrives in autonomy and is comfortable being the sole technical resource on a deal.
\n\n
\nExceptional presentation skills with the ability to whiteboard complex data flows on the fly.
\n\n
\nConsultative mindset with a passion for solving the plumbing problems of healthcare.
\n\n
\nAdaptable and solution-oriented, with a bias toward action and hitting milestones.
\n\n
\nDriven, competitive, and determined to achieve financial success while improving healthcare for patients.
\n\n
\nRespectful, inclusive, and a team player who raises the bar for the entire Go-To-Market organization.
\n\n
Comfort using AI tools (e.g., Claude, etc) to speed up deal prep, technical research, and account strategy.\n\n
\n\n
\nFamiliarity with interoperability frameworks beyond standards (TEFCA, Carequality, CommonWell)
\n\n
\nPrior background in software engineering or solutions architecture before transitioning to sales
\n\n
\nExperience selling to digital health vendors, health IT companies, or within a vendor market segment specifically
\n\n
\nExposure to value-based care, RCM, or specialty-specific data workflows
\n\n
Use AI tools (e.g., Claude) to accelerate technical scoping, prep, and account research - Redox is an AI-forward company and expects team members to build fluency with our approved AI toolset.\n
\nComfort operating in a startup or scale-up environment with limited process infrastructure
\n\n\n
\n\n
\nRequired: SalesForce, Gong, Slack
\n\n
\nPreferred: Confluence, Jira, Gong AI, Claude
\n\n\n
\n
Compensation: The base salary range for this position is expected to be $115,000- $130,000 per year, with on-target earnings (OTE) of $191,667 - $216,667 annually.
\n
\n
*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.
\n
\n
Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees.
\n
\n
Our total rewards package includes the following:
\n
\n
Benefits & Perks
\n
• 100% remote first culture (must be based in the US)
\n
• Unlimited Flexible Time Off
\n
• 15+ Observed Holidays
\n
• Rest & R^Charge days (guaranteed a 3-day weekend each month)
\n
• R^Charge (6 weeks paid sabbatical + stipend)
\n
• 401k match 50% for up to 8% on Day 1
\n
• Medical/Dental/Vision Benefits on Day 1
\n
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
\n
• Paid Parental Leave (16 weeks)
\n
• Productivity Stipend & Wellness Fund
\n
• Redox Issued MacBook
\n
• Virtual and/or in-person Team & Company Events
\n
• Stock Options
\n
• Employee Referral Bonus Program
\n
Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
","openingPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n","descriptionBody":"\n
Opportunity & Impact
\n
As a Technical Account Executive, you will occupy a unique, high-leverage role at the intersection of sales strategy and technical architecture. You are a hybrid operator - part strategic closer, part systems architect - capable of navigating complex healthcare data conversations without a traditional \"safety net.\"
\n
You will be responsible for the entire sales lifecycle, from initial technical discovery to final contract execution. Unlike traditional sales roles, you will independently scope integration workflows, map data requirements (HL7, FHIR, X12), and build technical trust with engineering leaders. You will be on the front lines, acting as the primary point of contact for both the \"how it works\" and the \"how it scales\" for our prospective partners.
\n
\nWhat We Do
\nHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.
\n
\nThis approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at
www.redoxengine.com.
\nOther Stuff About Us
\nRedox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.
\n
\nSuccessful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.
\n
\nThank you for your interest in Redox!
\n
\n#LI-TA1
","categories":{"commitment":"Full Time","department":"Customer Success Organization","location":"Remote","team":"Customer Success Management","allLocations":["Remote"]},"createdAt":1788977876376,"descriptionPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n\n\nImpact & Opportunity\n \nRedox is growing our client sales organization and adding an outstanding sales representative who excels in selling Software-as-a-Service solutions. As a Strategic Client Executive, you will be the driving force behind Redox's relationships with our most valued Providers customers and partners. You'll have the opportunity to foster growth and cultivate exceptional experiences for these customers, acting as a trusted partner and advisor. Your responsibilities will include driving new Providers sales opportunities while nurturing your existing book of business to uncover expansion opportunities and skillfully guide these opportunities to fruition. \n \nSuccess in this role will require exceptional prioritization skills, innate communication abilities, and the ability to forge lasting connections with key customer stakeholders. You will also excel at strategically identifying new opportunities within your customer base and meticulously managing your territory using CRM software. At Redox, we hire based on our values as well as sales competency. How you accomplish your work is just as important as getting the work done.\n \n","description":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
Impact & Opportunity
\n
\nRedox is growing our client sales organization and adding an outstanding sales representative who excels in selling Software-as-a-Service solutions. As a Strategic Client Executive, you will be the driving force behind Redox's relationships with our most valued Providers customers and partners. You'll have the opportunity to foster growth and cultivate exceptional experiences for these customers, acting as a trusted partner and advisor. Your responsibilities will include driving new Providers sales opportunities while nurturing your existing book of business to uncover expansion opportunities and skillfully guide these opportunities to fruition.
\n
\nSuccess in this role will require exceptional prioritization skills, innate communication abilities, and the ability to forge lasting connections with key customer stakeholders. You will also excel at strategically identifying new opportunities within your customer base and meticulously managing your territory using CRM software. At Redox, we hire based on our values as well as sales competency. How you accomplish your work is just as important as getting the work done.
\n
","id":"b194f36d-e4df-4316-bd28-ec30b415a589","lists":[{"text":"Job Responsibilities","content":"\nDriving new Provider sales and managing a book of business consisting of Redox’s top priority Provider accounts, executing expansion opportunities to grow each account by 40%.\nResearch, develop, and qualify opportunities for targeted prospective Provider organizations\nExecute renewal and expansion opportunities on the customer’s renewal cycle as well as throughout the contract term.\nResearch and identify growth opportunities with customers.\nExecute sales of Redox to other product lines, divisions, and/or companies within our customers.\nBuild relationships with our existing customers, understand and execute on their growth plans.\nIdentify key executives at current customers and conduct research for a well-informed initial contact.\nDevelop strong rapport with executives to contribute to the overall success of our business partnerships and enhance collaboration for mutual growth.\nManage the entire sales cycle, negotiate, and close upsell opportunities.\nSchedule and present effective sales presentations.\nUnderstand the competitive landscape and customer needs.\nManage, track, and report on all sales activities and results.\n"},{"text":"Required Skills & Experience ","content":"\n10+ years of experience in Enterprise sales and account management within the field, demonstrating expertise in engaging with healthcare Provider organizations\nProven track record of successfully selling into and expanding customer accounts, including enterprise Providers\nConsistent track record of delivering monthly, quarterly, and annual quota\nStrong drive to interact with customers to share product knowledge\nAble to engage and negotiate at an executive level; self-aware with executive presence\nA great team player that raises the talent level of all those you interact with\nConsultative mindset with exceptional communication and presentation skills\nPassionate about solving complex problems that improve the state of the world\nWilling to learn a technical product and use a value-based selling approach\nAdaptable and solution-oriented towards solving complex problems\nBiased toward action and creating a positive impact\nRespectful and inclusive, soliciting and incorporating input from others\nAvailable to travel up to 20% for client events and in-person meetings\n"},{"text":"Preferred Skills & Experience","content":"\nExperience selling intangible software services is preferred\n"},{"text":"Software Platform/Tools ","content":"\nStrong Salesforce or other CRM experience required\nTech-savvy user of mobile, internet, and software applications\nOutreach, LinkedIn Sales Navigator, and Slack preferred\n"}],"salaryRange":{"min":140000,"max":150000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"Compensation: The base salary range for this position is expected to be $140,000 to $150,000 per year, with on-target earnings (OTE) of $304,000 annually.
\n
\n*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.
\n
\nPlease note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:
\n
\nBenefits & Perks
\n• 100% remote first culture (must be based in the US)
\n• Unlimited Flexible Time Off
\n• 15+ Observed Holidays
\n• Rest & R^Charge days (guaranteed a 3-day weekend each month)
\n• R^Charge (6 weeks paid sabbatical + stipend)
\n• 401k match 50% for up to 8% on Day 1
\n• Medical/Dental/Vision Benefits on Day 1
\n• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
\n• Paid Parental Leave (16 weeks)
\n• Productivity Stipend & Wellness Fund
\n• Redox Issued MacBook
\n• Virtual and/or in-person Team & Company Events
\n• Stock Options
\n• Employee Referral Bonus Program
\n
","salaryDescriptionPlain":"Compensation: The base salary range for this position is expected to be $140,000 to $150,000 per year, with on-target earnings (OTE) of $304,000 annually.\n \n*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.\n \nPlease note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following: \n \nBenefits & Perks\n• 100% remote first culture (must be based in the US)\n• Unlimited Flexible Time Off\n• 15+ Observed Holidays\n• Rest & R^Charge days (guaranteed a 3-day weekend each month)\n• R^Charge (6 weeks paid sabbatical + stipend) \n• 401k match 50% for up to 8% on Day 1\n• Medical/Dental/Vision Benefits on Day 1\n• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program\n• Paid Parental Leave (16 weeks)\n• Productivity Stipend & Wellness Fund\n• Redox Issued MacBook\n• Virtual and/or in-person Team & Company Events\n• Stock Options\n• Employee Referral Bonus Program \n \n","text":"Strategic Client Executive (Providers)","country":"US","workplaceType":"remote","opening":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
","openingPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n","descriptionBody":"Impact & Opportunity
\n
\nRedox is growing our client sales organization and adding an outstanding sales representative who excels in selling Software-as-a-Service solutions. As a Strategic Client Executive, you will be the driving force behind Redox's relationships with our most valued Providers customers and partners. You'll have the opportunity to foster growth and cultivate exceptional experiences for these customers, acting as a trusted partner and advisor. Your responsibilities will include driving new Providers sales opportunities while nurturing your existing book of business to uncover expansion opportunities and skillfully guide these opportunities to fruition.
\n
\nSuccess in this role will require exceptional prioritization skills, innate communication abilities, and the ability to forge lasting connections with key customer stakeholders. You will also excel at strategically identifying new opportunities within your customer base and meticulously managing your territory using CRM software. At Redox, we hire based on our values as well as sales competency. How you accomplish your work is just as important as getting the work done.
\n
","descriptionBodyPlain":"Impact & Opportunity\n \nRedox is growing our client sales organization and adding an outstanding sales representative who excels in selling Software-as-a-Service solutions. As a Strategic Client Executive, you will be the driving force behind Redox's relationships with our most valued Providers customers and partners. You'll have the opportunity to foster growth and cultivate exceptional experiences for these customers, acting as a trusted partner and advisor. Your responsibilities will include driving new Providers sales opportunities while nurturing your existing book of business to uncover expansion opportunities and skillfully guide these opportunities to fruition. \n \nSuccess in this role will require exceptional prioritization skills, innate communication abilities, and the ability to forge lasting connections with key customer stakeholders. You will also excel at strategically identifying new opportunities within your customer base and meticulously managing your territory using CRM software. At Redox, we hire based on our values as well as sales competency. How you accomplish your work is just as important as getting the work done.\n \n","hostedUrl":"https://jobs.lever.co/redoxengine/b194f36d-e4df-4316-bd28-ec30b415a589","applyUrl":"https://jobs.lever.co/redoxengine/b194f36d-e4df-4316-bd28-ec30b415a589/apply"},{"additionalPlain":"About Redox - Take a look here: https://youtu.be/4OjENXR6UXA\n \nWhat We Do\nHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.\n \nThis approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.\n \nOther Stuff About Us\nRedox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.\n \nSuccessful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S. \n \nThank you for your interest in Redox!\n \n#LI-TA1\n","additional":"\n
\nWhat We Do
\nHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.
\n
\nThis approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at
www.redoxengine.com.
\nOther Stuff About Us
\nRedox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.
\n
\nSuccessful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.
\n
\nThank you for your interest in Redox!
\n
\n#LI-TA1
","categories":{"commitment":"Full Time","department":"Customer Success Organization","location":"Remote","team":"Customer Success Management","allLocations":["Remote"]},"createdAt":1788966566096,"descriptionPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n\n\nOpportunity & Impact\nTechnical Onboarding Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach their integration goals.\nYou'll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable new customers to seamlessly onboard using Redox as their integration partner. You'll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine. Finally, you’ll help customers set up their first integration with customers leading them through their go-live. You'll make a positive impact from day one as part of a collaborative and committed team, and will enjoy opportunities to grow toward your strengths and what interests you most.\n","description":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
\n
\n
Opportunity & Impact
\n
Technical Onboarding Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach their integration goals.
\n
You'll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable new customers to seamlessly onboard using Redox as their integration partner. You'll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine. Finally, you’ll help customers set up their first integration with customers leading them through their go-live. You'll make a positive impact from day one as part of a collaborative and committed team, and will enjoy opportunities to grow toward your strengths and what interests you most.
\n
\n
\n\n
\nPartner with customers from contract assignment through their onboarding experience
\n\n
\nManage multiple customers and projects at different stages in their onboarding journey with different levels of urgency
\n\n
\nAct as a trusted collaborator with the customer to prepare technically and operationally for ideal integration outcomes
\n\n
\nGuide customers through training and troubleshooting as they develop against our API
\n\n
\nPartner with customers as they prepare operationally, and create documentation for integrations. Also help them understand how to use the Redox tools optimally
\n\n
\nWork with our customers and their customers to guide them through integrating with their first site
\n\n
\nCollaborate internally to manage customer onboarding, success plan, and escalations
\n\n
\nMaintain internal documentation relating to customers and processes
\n\n
\nCreate onboarding collateral for use through our learning management system
\n\n
\nKeep up to date with product enhancements and how to teach customers to use them
\n\n
\nMonitor industry trends and how they impact our customers
\n\n\n
\n\n
\n5+ years of experience in a technical, client-facing role, preferably within Healthcare IT, EHR implementation, or a related SaaS industry
\n\n
\nHands-on experience with key healthcare integration standards and data formats (e.g., HL7v2, FHIR, X12, C-CDA) and familiarity with modern APIs
\n\n
\nDeep understanding of clinical workflows and direct experience working with Electronic Health Record (EHR) systems
\n\n
\nDemonstrated experience working directly with customers to understand their business needs and translate them into technical solutions
\n\n
\nExceptional analytical and problem-solving skills, with a proven ability to deconstruct and troubleshoot complex technical challenges
\n\n
\nProven success managing a portfolio of multiple, concurrent software projects from start to finish
\n\n
\nA self-driven work ethic and a demonstrated ability to operate with a high degree of autonomy and initiative
\n\n
\nProficiency with AI tools and demonstrated ability to use AI effectively to enhance productivity and decision-making
\n\n\n
\n\n
\nHealthcare IT teams and clinical staff at customer organizations
\n\n
\nHealth systems and provider organizations implementing Redox integrations
\n\n
\nCross-functional Redox teams including Product, Support, and Sales
\n\n
\nExternal healthcare partners and vendors
\n\n\n
\n\n
\nDemonstrated experience with expanding customers and building franchises
\n\n
\nDirect experience with one or more healthcare interface engines (e.g., Mirth Connect, Rhapsody, Corepoint, Cloverleaf)
\n\n
\nExperience acting as a mentor or subject matter expert on a project team, guiding colleagues and influencing cross-functional partners to achieve a common goal
\n\n
\nPrevious experience thriving in the dynamic environment of a high-growth, scaling technology company
\n\n\n
\n
Compensation: The base salary range for this position is expected to be between $115,000 - 130,000 per year. Certain positions within Customer Success may be eligible for incentive compensation such as bonuses or commissions.
\n
\n
*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.
\n
\n
Please note that the compensation details listed above reflect the base salary only. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:
\n
\n
Benefits & Perks
\n
• 100% remote first culture (must be based in the US)
\n
• Unlimited Flexible Time Off
\n
• 15+ Observed Holidays
\n
• Rest & R^Charge days (guaranteed a 3-day weekend each month)
\n
• R^Charge (6 weeks paid sabbatical + stipend)
\n
• 401k match 50% for up to 8% on Day 1
\n
• Medical/Dental/Vision Benefits on Day 1
\n
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
\n
• Paid Parental Leave (16 weeks)
\n
• Productivity Stipend & Wellness Fund
\n
• Redox Issued MacBook
\n
• Virtual and/or in-person Team & Company Events
\n
• Stock Options
\n
• Employee Referral Bonus Program
\n
Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
","openingPlain":"Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.\n","descriptionBody":"\n
\n
Opportunity & Impact
\n
Technical Onboarding Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach their integration goals.
\n
You'll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable new customers to seamlessly onboard using Redox as their integration partner. You'll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine. Finally, you’ll help customers set up their first integration with customers leading them through their go-live. You'll make a positive impact from day one as part of a collaborative and committed team, and will enjoy opportunities to grow toward your strengths and what interests you most.
\n
\n