[{"additionalPlain":"Why work at RainFocus?\nAt RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.\n \nAs a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. \n \nWhat are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!\n","additional":"<div><strong>Why work at RainFocus?</strong></div>\n<div>At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.</div>\n<div>&nbsp;</div>\n<div>As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.&nbsp;</div>\n<div>&nbsp;</div>\n<div>What are you waiting for? Apply today! <em>We need more talented, hard-working, fun-loving team members just like yourself!</em></div>","categories":{"commitment":"Full Time","department":"Client Success","location":"Remote","team":"Solution Consulting","allLocations":["Remote"]},"createdAt":1778035975657,"descriptionPlain":"RainFocus, one of the most innovative software companies, is in search of an exceptional Associate Solution Consultant. \n \nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.\n \nAbout the Role\nAs a team member of the RainFocus Client Success organization, the Associate Solution Consultant is critical to driving post-sale client implementations at RainFocus. As a member of a team, the Associate Solution Consultant is responsible for working alongside Solution Consultants and Solution Architects to consult on platform configuration best practices, drive requirements, design and configure solutions and educate our clients on the implemented RainFocus toolset.  \n \nWe need collaborative, energetic team members who are capable of becoming experts in RainFocus products, industry best practices, and who work well within small, focused teams.  Solution Consultants are thought leaders within the Client Success organization and often assume additional responsibilities to mentor, train and build the consulting skill set with their peers. \n","description":"<div><strong>RainFocus, one of the most innovative software companies, is in search of an exceptional Associate Solution Consultant.&nbsp;</strong></div>\n<div>&nbsp;</div>\n<div><strong>About RainFocus</strong></div>\n<div>RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.</div>\n<div>&nbsp;</div>\n<div><strong>About the Role</strong></div>\n<div>As a team member of the RainFocus Client Success organization, the Associate Solution Consultant is critical to driving post-sale client implementations at RainFocus. As a member of a team, the Associate Solution Consultant is responsible for working alongside Solution Consultants and Solution Architects to consult on platform configuration best practices, drive requirements, design and configure solutions and educate our clients on the implemented RainFocus toolset.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We need collaborative, energetic team members who are capable of becoming experts in RainFocus products, industry best practices, and who work well within small, focused teams.&nbsp; Solution Consultants are thought leaders within the Client Success organization and often assume additional responsibilities to mentor, train and build the consulting skill set with their peers.&nbsp;</div>","id":"926f9e87-cfd8-43cb-addb-3fc2a0ca1bfc","lists":[{"text":"Primary Responsibilities","content":"\n<li><strong>Technical&nbsp;</strong></li>\n<li>Become an expert in RainFocus platform</li>\n<li>Train client admins on the RainFocus tools and processes as necessary</li>\n<li>Configure the RainFocus platform</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Analysis / Business Acumen</strong></li>\n<li>Work with clients to identify business requirements</li>\n<li>Facilitate holistic system configuration</li>\n<li>Identify and mitigate risks to achieve implementation success</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Domain / Industry Knowledge</strong></li>\n<li>Follow best practices for implementing RainFocus products</li>\n<li>Consult with clients on new ideas and best practices</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Communication</strong></li>\n<li>Document requirements, solution designs and testing plans</li>\n<li>Provide regular updates on milestones and tasks to project managers</li>\n<li>Engage in regular touch points with internal and client teams</li>\n<li>Communicate issues and risks to project managers and leadership</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Organization</strong></li>\n<li>Balance priorities across multiple assignments</li>\n<li>Thoroughly track tasks and complete all assignments on time</li>\n<li>Contribute to implementation tools, processes and templates</li>\n"},{"text":"Required Qualifications","content":"\n<li>Has software implementation experience (less than 3 years)&nbsp;</li>\n<li>Solutions delivery through platform configuration, not custom development.</li>\n<li>Ability to think strategically to ensure solution supports business goals</li>\n<li>Ability to work independently, problem-solve, improvise</li>\n<li>Perform consistently under pressure&nbsp;</li>\n<li>Great communication skills, both written and verbal</li>\n<li>Team players only</li>\n<li>Must be able to travel domestically or internationally up to 20%</li>\n"},{"text":"Preferred Qualifications","content":"\n<li>Experience implementing SaaS platforms for Enterprise level clients, including gathering and documenting complex requirements, configurations, and integrations.</li>\n<li>Proven success in creating efficiencies through process design, including outlining and measuring adoption, both internal and client-facing.</li>\n<li>Proven track record in delivering innovative and creative solutions</li>\n<li>Experience with HTML, CSS, SQL, JSON</li>\n"},{"text":"Personal Characteristics","content":"\n<li>The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:</li>\n<li>Ability to creatively solve complex problems</li>\n<li>Friendly and outgoing, but assertive when necessary</li>\n<li>Willing to go the extra mile in support of reasonable client requests</li>\n<li>Team-player with a service-oriented mindset</li>\n<li>Self-motivated, thrives in fast-paced environments</li>\n<li>Proactive, relentless learner</li>\n<li>Excited by and eager to take on new challenges and opportunities</li>\n<li>Strong communicator with ability to be self-guided</li>\n<li>Embraces change</li>\n"}],"text":"Associate Solution Consultant (Remote)","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong>RainFocus, one of the most innovative software companies, is in search of an exceptional Associate Solution Consultant.&nbsp;</strong></div>\n<div>&nbsp;</div>\n<div><strong>About RainFocus</strong></div>\n<div>RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market &mdash; it will be challenging, fun and exciting.</div>\n<div>&nbsp;</div>\n<div><strong>About the Role</strong></div>\n<div>As a team member of the RainFocus Client Success organization, the Associate Solution Consultant is critical to driving post-sale client implementations at RainFocus. As a member of a team, the Associate Solution Consultant is responsible for working alongside Solution Consultants and Solution Architects to consult on platform configuration best practices, drive requirements, design and configure solutions and educate our clients on the implemented RainFocus toolset.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We need collaborative, energetic team members who are capable of becoming experts in RainFocus products, industry best practices, and who work well within small, focused teams.&nbsp; Solution Consultants are thought leaders within the Client Success organization and often assume additional responsibilities to mentor, train and build the consulting skill set with their peers.&nbsp;</div>","descriptionBodyPlain":"RainFocus, one of the most innovative software companies, is in search of an exceptional Associate Solution Consultant. \n \nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.\n \nAbout the Role\nAs a team member of the RainFocus Client Success organization, the Associate Solution Consultant is critical to driving post-sale client implementations at RainFocus. As a member of a team, the Associate Solution Consultant is responsible for working alongside Solution Consultants and Solution Architects to consult on platform configuration best practices, drive requirements, design and configure solutions and educate our clients on the implemented RainFocus toolset.  \n \nWe need collaborative, energetic team members who are capable of becoming experts in RainFocus products, industry best practices, and who work well within small, focused teams.  Solution Consultants are thought leaders within the Client Success organization and often assume additional responsibilities to mentor, train and build the consulting skill set with their peers. \n","hostedUrl":"https://jobs.lever.co/rainfocus/926f9e87-cfd8-43cb-addb-3fc2a0ca1bfc","applyUrl":"https://jobs.lever.co/rainfocus/926f9e87-cfd8-43cb-addb-3fc2a0ca1bfc/apply"},{"additionalPlain":"Location\nThis remote role can be located anywhere in the Philippines.\n \nWhy work at RainFocus?\nAt RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.\n \nAs a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. \n \nWhat are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!\n","additional":"<div><strong style=\"font-size: 10.5pt;\">Location</strong></div>\n<div><span style=\"font-size: 10.5pt;\">This remote role can be located anywhere in the Philippines.</span></div>\n<div><span style=\"font-size: 10.5pt;\">&nbsp;</span></div>\n<div><strong style=\"font-size: 10.5pt;\">Why work at RainFocus?</strong></div>\n<div><span style=\"font-size: 10.5pt;\">At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.</span></div>\n<div><span style=\"font-size: 10.5pt;\">&nbsp;</span></div>\n<div><span style=\"font-size: 10.5pt;\">As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.&nbsp;</span></div>\n<div><span style=\"font-size: 10.5pt;\">&nbsp;</span></div>\n<div><span style=\"font-size: 10.5pt;\">What are you waiting for? Apply today! </span><em style=\"font-size: 10.5pt;\">We need more talented, hard-working, fun-loving team members just like yourself!</em></div>","categories":{"commitment":"Full Time","department":"Client Success","location":"Manila","team":"Shared Services","allLocations":["Manila"]},"createdAt":1776711474214,"descriptionPlain":"RainFocus, one of the most innovative software companies, is in search of an exceptional Client Care Analyst.\n \nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.\n \nAbout the Role:\nThe Client Care Analyst is a frontline support engineer and provides technical assistance to our customers' technical support. Our solution utilizes complex technologies and may require deep technical knowledge and excellent problem-solving skills to resolve.\n \nYou will provide professional business-to-business customer service, with an awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication, and problem resolution, you will ensure that any reported problems, as well as issues that you anticipate, are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how smoothly concerns are addressed when they encounter problems with our software.\n \nYou will work closely with other colleagues across the company to collaborate on behalf of the customer and will accelerate issues toward timely resolution and provide the customer with timely and complete communication along the way.​\n","description":"<div><strong style=\"font-size: 10.5pt;\">RainFocus, one of the most innovative software companies, is in search of an exceptional Client Care Analyst.</strong></div>\n<div><span style=\"font-size: 10.5pt;\">&nbsp;</span></div>\n<div><strong style=\"font-size: 10.5pt;\">About RainFocus</strong></div>\n<div><span style=\"font-size: 10.5pt;\">RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 10pt;\">About the Role:</strong></div>\n<div><span style=\"font-size: 10pt;\">The Client Care Analyst is a frontline support engineer and provides technical assistance to our customers' technical support. Our solution utilizes complex technologies and may require deep technical knowledge and excellent problem-solving skills to </span><a rel=\"noopener noreferrer\" href=\"http://resolve.you/\" style=\"font-size: 10pt;\" class=\"postings-link\">resolve.</a></div>\n<div>&nbsp;</div>\n<div><a rel=\"noopener noreferrer\" href=\"http://resolve.you/\" style=\"font-size: 10pt;\" class=\"postings-link\">You</a><span style=\"font-size: 10pt;\"> will provide professional business-to-business customer service, with an awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication, and problem resolution, you will ensure that any reported problems, as well as issues that you anticipate, are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how smoothly concerns are addressed when they encounter problems with our </span><a rel=\"noopener noreferrer\" href=\"http://software.you/\" style=\"font-size: 10pt;\" class=\"postings-link\">software.</a></div>\n<div>&nbsp;</div>\n<div><a rel=\"noopener noreferrer\" href=\"http://software.you/\" style=\"font-size: 10pt;\" class=\"postings-link\">You</a><span style=\"font-size: 10pt;\"> will work closely with other colleagues across the company to collaborate on behalf of the customer and will accelerate issues toward timely resolution and provide the customer with timely and complete communication along the way.​</span></div>","id":"5e90e10a-6f4b-4a42-9388-69d9f54283ba","lists":[{"text":"Essential Responsibilities:","content":"\n<li>Inbound tickets - Review incoming support requests and evaluate risk, impact, and severity</li>\n<li>Develop subject matter expertise in our technology</li>\n<li>Provide technical support to clients via, cases and chat</li>\n<li>Demonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work while building confidence among all customers and stakeholders</li>\n<li>Ability to actively listen, ask relevant questions and challenge clients appropriately</li>\n<li>Maintain ownership and communication responsibility for each assigned case from initial report through resolution, even when others are engaged to achieve resolution</li>\n<li>Provide timely, articulate, effective and substantive updates via our case management system, ensuring that all details of casework are captured into case notes for each incident. Ensure that these details are given to the customer in regular cadence throughout the resolution process</li>\n<li>Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA)</li>\n<li>Effectively listen to all customer communications, identifying and logging all issues that are expressed. Ensure that all issues are resolved, including those that are regarding the process, general concerns, chronic or systemic in nature</li>\n<li>Create useful knowledge content and update existing knowledge base articles</li>\n<li>Develop and maintain consistent performance on all key performance indicators</li>\n<li>Avoid escalation through proper communication and by engaging proper resources before the customer becomes frustrated and asks for escalation</li>\n<li>While a consistent work schedule is a norm, the ability to work a flexible schedule and provide on-call services may be required</li>\n<li>Client Care is open 24/7,shifts may vary.</li>\n"},{"text":"Required Skills/Experience:","content":"\n<li>1.5 years in a technical support type role</li>\n<li>Strong written and verbal communication skills</li>\n<li>Excellent professional, written, and verbal communication skills with the ability to capture all details in written form fluidly during conversations.</li>\n<li>Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with</li>\n<li>CRM software such as Salesforce</li>\n<li>Self-motivated and autonomous. Takes ownership of their <a rel=\"noopener noreferrer\" href=\"http://work.experience/\" class=\"postings-link\">work.</a></li>\n<li><a rel=\"noopener noreferrer\" href=\"http://work.experience/\" class=\"postings-link\">Experience</a> working in a consulting environment or client-facing role</li>\n<li>Ability to excel in a fast-paced, agile environment with assertiveness, critical thinking, and strong problem-solving skills</li>\n<li>Solution-oriented, positive, patient, and persistent in the face of technical and organizational challenges</li>\n<li>Ability to utilize, create and update knowledge base resources in the course of your work</li>\n<li>Time management skills that allow you to work in a highly influential manner in an interrupt-driven environment. Ability to multi-task and maintain professional composure during stressful situations, prioritizing your activities appropriately</li>\n<li>Detail oriented with proven ability to document systems and processes</li>\n\n<div>&nbsp;</div>"},{"text":"Personal Characteristics:","content":"<div>The best candidates for this position will have a strong alignment to the RainFocus core values and naturally seek to embody these values in daily interactions. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:</div>\n\n<li>Ability to take initiative to complete workload while also improving internal and external experiences</li>\n<li>Ability to translate ambiguous ideas into concrete deliverables</li>\n<li>Able to prioritize competing deadlines</li>\n<li>Determined to succeed, quickly adapts to change</li>\n<li>Team-player</li>\n<li>Self-starter</li>\n<li>Strong communicator</li>\n\n<div>&nbsp;</div>"},{"text":"Success Measures","content":"\n<li>Maintains Client Satisfaction rating of 90% or higher based on client surveys</li>\n<li>Adhere to Client Care First Response, Update, and Service Levels</li>\n<li>Average Resolution Time</li>\n<li>Time to First Response</li>\n<li>Average Handle Time</li>\n<li>Leveraging of Online Help Center content</li>\n\n<div>&nbsp;</div>"}],"text":"Client Care Analyst - International (Remote)","country":"PH","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong style=\"font-size: 10.5pt;\">RainFocus, one of the most innovative software companies, is in search of an exceptional Client Care Analyst.</strong></div>\n<div><span style=\"font-size: 10.5pt;\">&nbsp;</span></div>\n<div><strong style=\"font-size: 10.5pt;\">About RainFocus</strong></div>\n<div><span style=\"font-size: 10.5pt;\">RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market &mdash; it will be challenging, fun and exciting.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 10pt;\">About the Role:</strong></div>\n<div><span style=\"font-size: 10pt;\">The Client Care Analyst is a frontline support engineer and provides technical assistance to our customers' technical support. Our solution utilizes complex technologies and may require deep technical knowledge and excellent problem-solving skills to </span><a class=\"postings-link\" style=\"font-size: 10pt;\" href=\"http://resolve.you/\" target=\"_blank\" rel=\"noopener noreferrer\">resolve.</a></div>\n<div>&nbsp;</div>\n<div><a class=\"postings-link\" style=\"font-size: 10pt;\" href=\"http://resolve.you/\" target=\"_blank\" rel=\"noopener noreferrer\">You</a><span style=\"font-size: 10pt;\"> will provide professional business-to-business customer service, with an awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication, and problem resolution, you will ensure that any reported problems, as well as issues that you anticipate, are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how smoothly concerns are addressed when they encounter problems with our </span><a class=\"postings-link\" style=\"font-size: 10pt;\" href=\"http://software.you/\" target=\"_blank\" rel=\"noopener noreferrer\">software.</a></div>\n<div>&nbsp;</div>\n<div><a class=\"postings-link\" style=\"font-size: 10pt;\" href=\"http://software.you/\" target=\"_blank\" rel=\"noopener noreferrer\">You</a><span style=\"font-size: 10pt;\"> will work closely with other colleagues across the company to collaborate on behalf of the customer and will accelerate issues toward timely resolution and provide the customer with timely and complete communication along the way.​</span></div>","descriptionBodyPlain":"RainFocus, one of the most innovative software companies, is in search of an exceptional Client Care Analyst.\n \nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.\n \nAbout the Role:\nThe Client Care Analyst is a frontline support engineer and provides technical assistance to our customers' technical support. Our solution utilizes complex technologies and may require deep technical knowledge and excellent problem-solving skills to resolve.\n \nYou will provide professional business-to-business customer service, with an awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication, and problem resolution, you will ensure that any reported problems, as well as issues that you anticipate, are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how smoothly concerns are addressed when they encounter problems with our software.\n \nYou will work closely with other colleagues across the company to collaborate on behalf of the customer and will accelerate issues toward timely resolution and provide the customer with timely and complete communication along the way.​\n","hostedUrl":"https://jobs.lever.co/rainfocus/5e90e10a-6f4b-4a42-9388-69d9f54283ba","applyUrl":"https://jobs.lever.co/rainfocus/5e90e10a-6f4b-4a42-9388-69d9f54283ba/apply"},{"additionalPlain":"Travel\nThis remote role can be located anywhere in the United States of America.  Total travel could be up to 10-15%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings.\n\nWhy work at RainFocus?\nAt RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.\n\nAs a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. \n\nWhat are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!\n","additional":"<div><strong>Travel</strong></div>\n<div>This remote role can be located anywhere in the United States of America.&nbsp; Total travel could be up to 10-15%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings.</div>\n<div>&nbsp;</div>\n<div><strong>Why work at RainFocus?</strong></div>\n<div>At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.</div>\n<div>&nbsp;</div>\n<div>As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.&nbsp;</div>\n<div>&nbsp;</div>\n<div>What are you waiting for? Apply today! <em>We need more talented, hard-working, fun-loving team members just like yourself!</em></div>","categories":{"commitment":"Full Time","department":"Client Success","location":"Lehi, Utah","team":"Event Delivery","allLocations":["Lehi, Utah"]},"createdAt":1778273581241,"descriptionPlain":"RainFocus, one of the most innovative software companies, is in search of an exceptional Event Delivery Consultant.\n \nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.\n\nAbout the Role\nAs a team member of the RainFocus Client Success organization, the Event Delivery Consultant (“DC”) is critical to successful preparation, delivery and execution of live events.\n\nAs a member of the Event Delivery team, the DC is responsible for consulting on best practices for live events, driving requirements, coordinating across teams, designing onsite solutions and educating clients on how the RainFocus platform and hardware support event delivery.  \n\nCandidates must be collaborative, energetic team members who are capable of becoming experts in RainFocus products, industry best practices, and work well within small, focused teams.  DCs are thought leaders within the Client Success organization and go beyond by assuming additional responsibilities to mentor, train and build the consulting skill set of peers.\n","description":"<div>RainFocus, one of the most innovative software companies, is in search of an exceptional <strong>Event Delivery Consultant.</strong></div>\n<div>&nbsp;</div>\n<div><strong>About RainFocus</strong></div>\n<div>RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.</div>\n<div>&nbsp;</div>\n<div><strong>About the Role</strong></div>\n<div><span style=\"font-size: 11pt;\">As a team member of the RainFocus Client Success organization, the Event Delivery Consultant (“DC”) is critical to successful preparation, delivery and execution of live events.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">As a member of the Event Delivery team, the DC is responsible for consulting on best practices for live events, driving requirements, coordinating across teams, designing onsite solutions and educating clients on how the RainFocus platform and hardware support event delivery.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Candidates must be collaborative, energetic team members who are capable of becoming experts in RainFocus products, industry best practices, and work well within small, focused teams.&nbsp; DCs are thought leaders within the Client Success organization and go beyond by assuming additional responsibilities to mentor, train and build the consulting skill set of peers.</span></div>","id":"92e7b39d-cadf-4abc-910f-c24ab5c1c7c8","lists":[{"text":"Essential Responsibilities:","content":"\n<li><strong>Client-Centric Analysis &amp; Execution:</strong></li>\n<li>Collaborate with clients to thoroughly understand their event goals and vision, ensuring that every interaction is focused on their success.</li>\n<li>Take ownership of the Event Support Plan, ensuring that all Onsite Quality Assurance checklists are meticulously followed.</li>\n<li>Conduct thorough pre-event testing of onsite experiences (hardware/software) to prevent issues before they arise.</li>\n<li>Attend events onsite to gain deeper insights, ensure flawless delivery, and directly support client needs.</li>\n<li>Proactively identify and mitigate any risks that may impact the client’s success.</li>\n<li><strong>Domain &amp; Industry Expertise:</strong></li>\n<li>Provide guidance on leveraging RainFocus’ products to maximize event impact, offering best-practice solutions tailored to clients’ unique needs.</li>\n<li>Continuously learn and apply the RainFocus Event Success Methodology to optimize event outcomes.</li>\n<li>Act as a trusted advisor to both clients and internal teams, sharing insights on live event best practices.</li>\n<li><strong>Effective Communication &amp; Collaboration:</strong></li>\n<li>Coordinate live event preparation plans with Hardware/IT &amp; Logistics teams, ensuring seamless execution.</li>\n<li>Navigate complex conversations with clients, delivering transparent updates on product capabilities while always focusing on their goals.</li>\n<li>Keep clients and internal teams informed with timely updates on key milestones, tasks, and risks.</li>\n<li>Prepare and guide RainFocus team members and contractors to deliver exceptional event support.</li>\n<li>Escalate potential issues or risks through the appropriate channels to ensure swift resolution.</li>\n<li><strong>Organizational Agility:</strong></li>\n<li>Balance priorities effectively across multiple projects, ensuring all tasks are tracked and completed on time.</li>\n<li>Work collaboratively on refining internal tools, processes, and templates to enhance efficiency.</li>\n<li>Embrace change and adapt quickly to evolving client and project needs.</li>\n<li><strong>Technical Expertise &amp; Continuous Improvement:</strong></li>\n<li>Master RainFocus products to confidently troubleshoot hardware/software challenges in both testing and live environments.</li>\n<li>Identify opportunities for continuous improvement, focusing on elevating in-person event delivery year over year.</li>\n<li>Research emerging functionalities and propose innovative solutions to meet evolving client needs.</li>\n<li>Demonstrate new capabilities by integrating software and hardware advancements to drive client satisfaction.</li>\n"},{"text":"Required Skills and Experience:","content":"\n<li>Proven experience in project management, particularly in process improvement and implementations.</li>\n<li>3+ years in software/hardware implementation preferred.</li>\n<li>Ability to travel to events globally (10-15% travel required; valid passport necessary).</li>\n<li>Experience collaborating on process creation for live event execution.</li>\n<li>Skill in developing and maintaining training materials, as well as assisting in onboarding new team members and contractors.</li>\n<li>Strong ability to represent product needs for the Event Delivery team in development meetings.</li>\n<li>A consultative approach in guiding clients and partners toward best practices for event success.</li>\n"},{"text":"Personal attributes and work environment","content":"\n<li>Client-first mindset: dedicated to going above and beyond to support clients’ goals.</li>\n<li>A collaborative team player who thrives in dynamic, fast-paced environments.</li>\n<li>Creative problem-solver, able to think on their feet and handle complex challenges.</li>\n<li>Outgoing and approachable, while assertive enough to drive results.</li>\n<li>Self-starter, proactive learner, and someone who seeks out opportunities for <a rel=\"noopener noreferrer\" href=\"http://growth.Eager\" class=\"postings-link\">growth.</a></li>\n<li>Eager to embrace new challenges with a positive attitude.</li>\n<li>Exceptional communication skills with the ability to work autonomously.</li>\n<li>&nbsp;</li>\n<li>Work Environment</li>\n<li>This role is a hybrid position, with the flexibility of working from home while also meeting in-office requirements as needed. Applicants must be within a reasonable commuting distance from our Lehi, Utah office.</li>\n"},{"text":"Success Measures:","content":"\n<li>Full onboarding and productivity within 60 days.</li>\n<li>High client satisfaction ratings and positive feedback.</li>\n<li>Consistent adherence to deadlines and deliverables.</li>\n"}],"text":"Event Delivery Consultant","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"<div>RainFocus, one of the most innovative software companies, is in search of an exceptional <strong>Event Delivery Consultant.</strong></div>\n<div>&nbsp;</div>\n<div><strong>About RainFocus</strong></div>\n<div>RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market &mdash; it will be challenging, fun and exciting.</div>\n<div>&nbsp;</div>\n<div><strong>About the Role</strong></div>\n<div><span style=\"font-size: 11pt;\">As a team member of the RainFocus Client Success organization, the Event Delivery Consultant (&ldquo;DC&rdquo;) is critical to successful preparation, delivery and execution of live events.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">As a member of the Event Delivery team, the DC is responsible for consulting on best practices for live events, driving requirements, coordinating across teams, designing onsite solutions and educating clients on how the RainFocus platform and hardware support event delivery.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Candidates must be collaborative, energetic team members who are capable of becoming experts in RainFocus products, industry best practices, and work well within small, focused teams.&nbsp; DCs are thought leaders within the Client Success organization and go beyond by assuming additional responsibilities to mentor, train and build the consulting skill set of peers.</span></div>","descriptionBodyPlain":"RainFocus, one of the most innovative software companies, is in search of an exceptional Event Delivery Consultant.\n \nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.\n\nAbout the Role\nAs a team member of the RainFocus Client Success organization, the Event Delivery Consultant (“DC”) is critical to successful preparation, delivery and execution of live events.\n\nAs a member of the Event Delivery team, the DC is responsible for consulting on best practices for live events, driving requirements, coordinating across teams, designing onsite solutions and educating clients on how the RainFocus platform and hardware support event delivery.  \n\nCandidates must be collaborative, energetic team members who are capable of becoming experts in RainFocus products, industry best practices, and work well within small, focused teams.  DCs are thought leaders within the Client Success organization and go beyond by assuming additional responsibilities to mentor, train and build the consulting skill set of peers.\n","hostedUrl":"https://jobs.lever.co/rainfocus/92e7b39d-cadf-4abc-910f-c24ab5c1c7c8","applyUrl":"https://jobs.lever.co/rainfocus/92e7b39d-cadf-4abc-910f-c24ab5c1c7c8/apply"},{"additionalPlain":"","additional":"<p><strong>Why work at RainFocus</strong></p>\n<p>At RainFocus, we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing.</p>\n<p>As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events worldwide. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, and generous PTO.</p>\n<p>What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!</p>","categories":{"commitment":"Full Time","department":"General & Administration","location":"Lehi, Utah","team":"Human Resources","allLocations":["Lehi, Utah"]},"createdAt":1781123917413,"descriptionPlain":"","description":"<div><strong>RainFocus, one of the most innovative software companies, is in search of an exceptional HR Generalist.&nbsp;<br><br>About RainFocus</strong><br>RainFocus is a next-generation event management and marketing platform helping the world’s leading organizations create meaningful, data-driven experiences at scale. We are a fast-growing, people-first company that values collaboration, continuous learning, and celebrating the wins of our team. When you join RainFocus, you join a culture that invests in you.<br><br><strong>Position Summary<br></strong>The HR Generalist is a key member of the RainFocus People team, supporting the day-to-day operations of the HR function and serving as a trusted resource for employees and managers across the organization. This role plays an important part in shaping the employee experience — from recruitment and onboarding through performance, compliance, and everything in between. We are looking for someone with 3–5 years of broad HR experience who brings both operational excellence and a genuine passion for people.</div>","id":"538ea71f-055d-4642-a6c2-000d6227ba1f","lists":[{"text":"Duties & Responsibilities","content":"<div>\n<p><strong>Talent Acquisition &amp; Onboarding</strong></p>\n\n<li>Partner with hiring managers to recruit, interview, and hire qualified candidates for open roles, ensuring a positive and efficient candidate experience.</li>\n<li>Conduct or coordinate background checks and employment eligibility verifications.</li>\n<li>Develop and deliver a welcoming new hire orientation experience that sets employees up for success from day one.</li>\n\n<p><strong>HR Programs &amp; Operations</strong></p>\n\n<li>Administer and execute HR programs across compensation, benefits, leave, performance management, recognition, and employee development.</li>\n<li>Review, track, and document compliance with mandatory and non-mandatory training, certifications, and professional licensure requirements.</li>\n<li>Implement and support employee recognition programs that reinforce RainFocus culture and values.</li>\n<li>Handle employment-related inquiries from employees, applicants, and managers, escalating sensitive or complex matters appropriately.</li>\n\n<p><strong>Employee Relations &amp; Compliance</strong></p>\n\n<li>Attend and support employee disciplinary meetings, investigations, and terminations with professionalism and discretion.</li>\n<li>Ensure HR practices comply with federal, state, and local employment laws and regulations; regularly review and update policies accordingly.</li>\n<li>Stay current on HR trends, regulatory changes, and best practices in talent management and employment law.</li>\n\n<p><strong>Supervisory Support</strong></p>\n\n<li>May assist with oversight of scheduling, assignments, and workflow for HR support staff.</li>\n<li>May support managers in delivering constructive, timely performance evaluations.</li>\n<li>Perform other duties as assigned.</li>\n\n</div>"},{"text":"Required Skills & Abilities","content":"<div>\n\n<li>Excellent verbal and written communication skills with the ability to engage confidently at all levels of the organization.</li>\n<li>Strong interpersonal, negotiation, and conflict resolution skills.</li>\n<li>Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.</li>\n<li>Strong analytical and problem-solving capabilities.</li>\n<li>Ability to act with integrity, professionalism, and strict confidentiality.</li>\n<li>Thorough working knowledge of employment-related laws and regulations.</li>\n<li>Proficiency with Microsoft Office Suite and HRIS/talent management systems; ability to quickly learn new platforms.</li>\n\n</div>"},{"text":"Education & Experience","content":"<div>\n\n<li>Bachelor’s degree in Human Resources, Business Administration, or a related field required.</li>\n<li>3–5 years of progressive HR Generalist experience in a professional environment.</li>\n<li>SHRM-CP or PHR certification strongly preferred; active pursuit of certification is a plus.</li>\n\n</div>"}],"text":"HR Generalist (Remote)","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong>RainFocus, one of the most innovative software companies, is in search of an exceptional HR Generalist.&nbsp;<br><br>About RainFocus</strong><br>RainFocus is a next-generation event management and marketing platform helping the world&rsquo;s leading organizations create meaningful, data-driven experiences at scale. We are a fast-growing, people-first company that values collaboration, continuous learning, and celebrating the wins of our team. When you join RainFocus, you join a culture that invests in you.<br><br><strong>Position Summary<br></strong>The HR Generalist is a key member of the RainFocus People team, supporting the day-to-day operations of the HR function and serving as a trusted resource for employees and managers across the organization. This role plays an important part in shaping the employee experience &mdash; from recruitment and onboarding through performance, compliance, and everything in between. We are looking for someone with 3&ndash;5 years of broad HR experience who brings both operational excellence and a genuine passion for people.</div>","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/rainfocus/538ea71f-055d-4642-a6c2-000d6227ba1f","applyUrl":"https://jobs.lever.co/rainfocus/538ea71f-055d-4642-a6c2-000d6227ba1f/apply"},{"additionalPlain":"Location/Travel\nThis remote role can be located anywhere in the United States of America.  Total travel could be up to 20%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings.\n\nWhy work at RainFocus?\nAt RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.\n\nAs a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. \n\nWhat are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!\n","additional":"<div><strong>Location/Travel</strong></div>\n<div>This remote role can be located anywhere in the United States of America.&nbsp; Total travel could be up to 20%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings.</div>\n<div>&nbsp;</div>\n<div><strong>Why work at RainFocus?</strong></div>\n<div>At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.</div>\n<div>&nbsp;</div>\n<div>As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.&nbsp;</div>\n<div>&nbsp;</div>\n<div>What are you waiting for? Apply today! <em>We need more talented, hard-working, fun-loving team members just like yourself!</em></div>","categories":{"commitment":"Full Time","department":"Client Success","location":"Lehi, Utah","team":"Project Management","allLocations":["Lehi, Utah"]},"createdAt":1774648192498,"descriptionPlain":"RainFocus, one of the most innovative software companies, is in search of an exceptional Project Manager.\n \nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.\n\nAbout the Role\nStrong project management is a key element of client success at RainFocus. Our project managers are given the autonomy, authority and responsibility of owning and driving project execution and value creation for our clients.\n\nThe Project Manager is a member of our client services team and works closely with clients and internal teams to deploy RainFocus software in support of their event lifecycle. This role plans and drives project implementation; identifies and manages project scope, goals and deliverables; defines tasks and required resources; and disentangles escalations to ensure achievement of project timelines and positive client outcomes.\n\nThis remote role can be located anywhere in the United States of America. Total travel could be up to 20% average 5-7 days in a row. The nature of the travel is being onsite at client events, which may include weekends.  Travel may also include post-conference meetings or other client-driven meetings. However, this role will be needed to work 11:00 a.m. - 8:00 p.m. PST.\n","description":"<div><strong>RainFocus, one of the most innovative software companies, is in search of an exceptional Project Manager.</strong></div>\n<div>&nbsp;</div>\n<div><strong>About RainFocus</strong></div>\n<div>RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.</div>\n<div>&nbsp;</div>\n<div><strong>About the Role</strong></div>\n<div>Strong project management is a key element of client success at RainFocus. Our project managers are given the autonomy, authority and responsibility of owning and driving project execution and value creation for our clients.</div>\n<div>&nbsp;</div>\n<div>The Project Manager is a member of our client services team and works closely with clients and internal teams to deploy RainFocus software in support of their event lifecycle. This role plans and drives project implementation; identifies and manages project scope, goals and deliverables; defines tasks and required resources; and disentangles escalations to ensure achievement of project timelines and positive client outcomes.</div>\n<div>&nbsp;</div>\n<div>This remote role can be located anywhere in the United States of America. Total travel could be up to 20% average 5-7 days in a row. The nature of the travel is being onsite at client events, which may include weekends.&nbsp; Travel may also include post-conference meetings or other client-driven meetings. However, this role will be needed to work 12:00 - 9:00 p.m. PST.</div>","id":"720987a7-0e3c-4e59-9df3-17b9b15733e8","lists":[{"text":"How You Will Contribute","content":"\n<li><strong>Planning</strong></li>\n<li>Align with clients on key project milestones</li>\n<li>Build and maintain project plans&nbsp;</li>\n<li>Identify and manage dependencies, risks and priorities</li>\n<li>Coordinate multiple work streams to remove obstacles</li>\n<li>Participate in pre-sales planning as a member of client account teams</li>\n<li>Identify and engage appropriate resources across client and RainFocus teams</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Communications</strong></li>\n<li>Document project activities and status</li>\n<li>Communicate formal weekly status to client &amp; RainFocus stakeholders o Communicate with event steering teams and executive-level committees</li>\n<li>Co-facilitate workshops with clients and solution consultants and architects to define configuration requirements and capture action plans</li>\n<li>Solicit feedback from clients and team members to drive prioritization</li>\n<li>Coordinate post-event reviews between client and RainFocus account team</li>\n<li>Surface decision points and escalations to stakeholders to remove obstacles</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Change management</strong></li>\n<li>Provide change management support for first-year event clients</li>\n<li>Ensure necessary training is provided to clients and partners to ensure effective adoption of new processes and technology</li>\n<li>Identify impacts to the necessary roles or responsibilities within client teams and escalate resource constraints where needed</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Project controls</strong></li>\n<li>Manage expectations, scope and priorities of implementation</li>\n<li>Ensure that all project artifacts are captured and maintained</li>\n<li>Monitor and manage project financial performance against targets</li>\n<li>Manage and present change orders for customers to identify tasks and deliverables outside of the original scope of work project plans</li>\n"},{"text":"Qualifications","content":"\n<li>4+ years project management experience including skills in software implementation, schedule, cost, and risk management</li>\n<li>Ability to utilize various project management tools to coordinate and manage complex projects</li>\n<li>Strong written and verbal communication skills</li>\n<li>Excellent interpersonal, organizational, analytical, and follow-up skills</li>\n<li>Working knowledge of Google and Microsoft Office suite and familiarity with Smartsheet</li>\n<li>Highly self-motivated, autonomous self-starter with excellent follow-through, and takes ownership</li>\n<li>Strong technology acumen and a love of researching new solutions to enhance the event experience and improve event operations</li>\n<li>Experience working in a consulting environment or client-facing role</li>\n<li>Experience designing large-scale complex solutions without losing sight of the details</li>\n<li>Highly detail oriented with proven ability to document systems and processes</li>\n<li>Must be able to work 12:00 - 9:00 p.m. PST.</li>\n"},{"text":"Preferred Qualifications","content":"\n<li>Event industry experience a plus</li>\n<li>PMP certification a plus</li>\n<li>Solution-oriented, positive, patient, and persistent in the face of technical and organizational challenges</li>\n<li>Ability to take initiative</li>\n<li>Challenger mentality with the ability to drive client discussions ● Ability to organize ambiguous ideas into concrete deliverables</li>\n<li>Able to prioritize competing deadlines</li>\n<li>Determined, strong and organized leader</li>\n<li>Team-player</li>\n<li>Self-motivated</li>\n"}],"text":"Project Manager (Afternoon Shift - Remote)","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong>RainFocus, one of the most innovative software companies, is in search of an exceptional Project Manager.</strong></div>\n<div>&nbsp;</div>\n<div><strong>About RainFocus</strong></div>\n<div>RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market &mdash; it will be challenging, fun and exciting.</div>\n<div>&nbsp;</div>\n<div><strong>About the Role</strong></div>\n<div>Strong project management is a key element of client success at RainFocus. Our project managers are given the autonomy, authority and responsibility of owning and driving project execution and value creation for our clients.</div>\n<div>&nbsp;</div>\n<div>The Project Manager is a member of our client services team and works closely with clients and internal teams to deploy RainFocus software in support of their event lifecycle. This role plans and drives project implementation; identifies and manages project scope, goals and deliverables; defines tasks and required resources; and disentangles escalations to ensure achievement of project timelines and positive client outcomes.</div>\n<div>&nbsp;</div>\n<div>This remote role can be located anywhere in the United States of America. Total travel could be up to 20% average 5-7 days in a row. The nature of the travel is being onsite at client events, which may include weekends.&nbsp; Travel may also include post-conference meetings or other client-driven meetings. However, this role will be needed to work 12:00 - 9:00 p.m. PST.</div>","descriptionBodyPlain":"RainFocus, one of the most innovative software companies, is in search of an exceptional Project Manager.\n \nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.\n\nAbout the Role\nStrong project management is a key element of client success at RainFocus. Our project managers are given the autonomy, authority and responsibility of owning and driving project execution and value creation for our clients.\n\nThe Project Manager is a member of our client services team and works closely with clients and internal teams to deploy RainFocus software in support of their event lifecycle. This role plans and drives project implementation; identifies and manages project scope, goals and deliverables; defines tasks and required resources; and disentangles escalations to ensure achievement of project timelines and positive client outcomes.\n\nThis remote role can be located anywhere in the United States of America. Total travel could be up to 20% average 5-7 days in a row. The nature of the travel is being onsite at client events, which may include weekends.  Travel may also include post-conference meetings or other client-driven meetings. However, this role will be needed to work 11:00 a.m. - 8:00 p.m. PST.\n","hostedUrl":"https://jobs.lever.co/rainfocus/720987a7-0e3c-4e59-9df3-17b9b15733e8","applyUrl":"https://jobs.lever.co/rainfocus/720987a7-0e3c-4e59-9df3-17b9b15733e8/apply"},{"additionalPlain":"Location/Travel\nThis remote role can be located anywhere in the United States of America.  Total travel could be up to 20%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings.\n\nWhy work at RainFocus?\nAt RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.\n\nAs a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. \n\nWhat are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!\n","additional":"<div><b>Location/Travel</b></div><div>This remote role can be located anywhere in the United States of America.&nbsp; Total travel could be up to 20%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings.</div><div><br></div><div><b>Why work at RainFocus?</b></div><div>At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.</div><div><br></div><div>As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.&nbsp;</div><div><br></div><div>What are you waiting for? Apply today! <i>We need more talented, hard-working, fun-loving team members just like yourself!</i></div>","categories":{"commitment":"Full Time","department":"Client Success","location":"Lehi, Utah","team":"Project Management","allLocations":["Lehi, Utah"]},"createdAt":1766438949128,"descriptionPlain":"RainFocus, one of the most innovative software companies, is in search of an exceptional Project Manager.\n \nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.\n\nAbout the Role\nStrong project management is a key element of client success at RainFocus. Our project managers are given the autonomy, authority and responsibility of owning and driving project execution and value creation for our clients.\n\nThe Project Manager is a member of our client services team and works closely with clients and internal teams to deploy RainFocus software in support of their event lifecycle. This role plans and drives project implementation; identifies and manages project scope, goals and deliverables; defines tasks and required resources; and disentangles escalations to ensure achievement of project timelines and positive client outcomes.\n\nThis remote role can be located anywhere in the United States of America. Total travel could be up to 20% average 5-7 days in a row. The nature of the travel is being onsite at client events, which may include weekends.  Travel may also include post-conference meetings or other client-driven meetings. \n","description":"<div><b>RainFocus, one of the most innovative software companies, is in search of an exceptional Project Manager.</b></div><div>&nbsp;</div><div><b>About RainFocus</b></div><div>RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.</div><div><br></div><div><b>About the Role</b></div><div>Strong project management is a key element of client success at RainFocus. Our project managers are given the autonomy, authority and responsibility of owning and driving project execution and value creation for our clients.</div><div><br></div><div>The Project Manager is a member of our client services team and works closely with clients and internal teams to deploy RainFocus software in support of their event lifecycle. This role plans and drives project implementation; identifies and manages project scope, goals and deliverables; defines tasks and required resources; and disentangles escalations to ensure achievement of project timelines and positive client outcomes.</div><div><br></div><div>This remote role can be located anywhere in the United States of America. Total travel could be up to 20% average 5-7 days in a row. The nature of the travel is being onsite at client events, which may include weekends.&nbsp; Travel may also include post-conference meetings or other client-driven meetings. </div>","id":"de6160cb-ca52-44f8-848b-ce2084c7ca1d","lists":[{"text":"How You Will Contribute","content":"<li><b>Planning</b></li><li>Align with clients on key project milestones</li><li>Build and maintain project plans<a class=\"postings-link\" href=\"#_msocom_1\">[1]</a>&nbsp;</li><li>Identify and manage dependencies, risks and priorities</li><li>Coordinate multiple work streams to remove obstacles</li><li>Participate in pre-sales planning as a member of client account teams</li><li>Identify and engage appropriate resources across client and RainFocus teams</li><div><br></div><li><b>Communications</b></li><li>Document project activities and status</li><li>Communicate formal weekly status to client &amp; RainFocus stakeholders o Communicate with event steering teams and executive-level committees</li><li>Co-facilitate workshops with clients and solution consultants and architects to define configuration requirements and capture action plans</li><li>Solicit feedback from clients and team members to drive prioritization</li><li>Coordinate post-event reviews between client and RainFocus account team</li><li>Surface decision points and escalations to stakeholders to remove obstacles</li><div><br></div><li><b>Change management</b></li><li>Provide change management support for first-year event clients</li><li>Ensure necessary training is provided to clients and partners to ensure effective adoption of new processes and technology</li><li>Identify impacts to the necessary roles or responsibilities within client teams and escalate resource constraints where needed</li><div><br></div><li><b>Project controls</b></li><li>Manage expectations, scope and priorities of implementation</li><li>Ensure that all project artifacts are captured and maintained</li><li>Monitor and manage project financial performance against targets</li><li>Manage and present change orders for customers to identify tasks and deliverables outside of the original scope of work project plans</li>"},{"text":"Qualifications","content":"<li>4+ years project management experience including skills in software implementation, schedule, cost, and risk management</li><li>Ability to utilize various project management tools to coordinate and manage complex projects</li><li>Strong written and verbal communication skills</li><li>Excellent interpersonal, organizational, analytical, and follow-up skills</li><li>Working knowledge of Google and Microsoft Office suite and familiarity with Smartsheet</li><li>Highly self-motivated, autonomous self-starter with excellent follow-through, and takes ownership</li><li>Strong technology acumen and a love of researching new solutions to enhance the event experience and improve event operations</li><li>Experience working in a consulting environment or client-facing role</li><li>Experience designing large-scale complex solutions without losing sight of the details</li><li>Highly detail oriented with proven ability to document systems and processes</li>"},{"text":"Preferred Qualifications","content":"<li>Event industry experience a plus</li><li>PMP certification a plus</li><li>Solution-oriented, positive, patient, and persistent in the face of technical and organizational challenges</li><li>Ability to take initiative</li><li>Challenger mentality with the ability to drive client discussions ● Ability to organize ambiguous ideas into concrete deliverables</li><li>Able to prioritize competing deadlines</li><li>Determined, strong and organized leader</li><li>Team-player</li><li>Self-motivated</li>"}],"text":"Project Manager (Remote)","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><b>RainFocus, one of the most innovative software companies, is in search of an exceptional Project Manager.</b></div><div>&nbsp;</div><div><b>About RainFocus</b></div><div>RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.</div><div><br></div><div><b>About the Role</b></div><div>Strong project management is a key element of client success at RainFocus. Our project managers are given the autonomy, authority and responsibility of owning and driving project execution and value creation for our clients.</div><div><br></div><div>The Project Manager is a member of our client services team and works closely with clients and internal teams to deploy RainFocus software in support of their event lifecycle. This role plans and drives project implementation; identifies and manages project scope, goals and deliverables; defines tasks and required resources; and disentangles escalations to ensure achievement of project timelines and positive client outcomes.</div><div><br></div><div>This remote role can be located anywhere in the United States of America. Total travel could be up to 20% average 5-7 days in a row. The nature of the travel is being onsite at client events, which may include weekends.&nbsp; Travel may also include post-conference meetings or other client-driven meetings. </div>","descriptionBodyPlain":"RainFocus, one of the most innovative software companies, is in search of an exceptional Project Manager.\n \nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.\n\nAbout the Role\nStrong project management is a key element of client success at RainFocus. Our project managers are given the autonomy, authority and responsibility of owning and driving project execution and value creation for our clients.\n\nThe Project Manager is a member of our client services team and works closely with clients and internal teams to deploy RainFocus software in support of their event lifecycle. This role plans and drives project implementation; identifies and manages project scope, goals and deliverables; defines tasks and required resources; and disentangles escalations to ensure achievement of project timelines and positive client outcomes.\n\nThis remote role can be located anywhere in the United States of America. Total travel could be up to 20% average 5-7 days in a row. The nature of the travel is being onsite at client events, which may include weekends.  Travel may also include post-conference meetings or other client-driven meetings. \n","hostedUrl":"https://jobs.lever.co/rainfocus/de6160cb-ca52-44f8-848b-ce2084c7ca1d","applyUrl":"https://jobs.lever.co/rainfocus/de6160cb-ca52-44f8-848b-ce2084c7ca1d/apply"},{"additionalPlain":"Why work at RainFocus\nAt RainFocus, we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing.\nAs a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events worldwide. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, and generous PTO.\nWhat are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!\n","additional":"<p><strong>Why work at RainFocus</strong></p>\n<p>At RainFocus, we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing.</p>\n<p>As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events worldwide. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, and generous PTO.</p>\n<p>What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!</p>","categories":{"commitment":"Full Time","department":"General & Administration","location":"Salt Lake City, UT","team":"Business Systems","allLocations":["Salt Lake City, UT"]},"createdAt":1780601555346,"descriptionPlain":"RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Salesforce Administrator / Junior Administrator to support and optimize our CRM platform.\nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.\nAbout the Role \nThis role works closely with our business systems stakeholders and senior team members to define feature requirements, maintain the platform, and customize Salesforce to enable users to get the most out of our technology. You will provide hands-on administration, declarative configuration, and daily user support for Salesforce and other integrated SaaS business platforms. Our team is small but growing, providing an excellent opportunity to learn, grow your Salesforce career, and make a tangible impact.\n","description":"<p>RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Salesforce Administrator / Junior Administrator to support and optimize our CRM platform.</p>\n<p><strong>About RainFocus</strong></p>\n<p>RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.</p>\n<p><strong>About the Role </strong></p>\n<p>This role works closely with our business systems stakeholders and senior team members to define feature requirements, maintain the platform, and customize Salesforce to enable users to get the most out of our technology. You will provide hands-on administration, declarative configuration, and daily user support for Salesforce and other integrated SaaS business platforms. Our team is small but growing, providing an excellent opportunity to learn, grow your Salesforce career, and make a tangible impact.</p>","id":"71a47160-1ab7-4142-b14c-fb674c94b50f","lists":[{"text":"Essential Responsibilities","content":"<div>\n\n<li>Customize and maintain the RainFocus Salesforce platform through declarative configuration (Flows, validation rules, page layouts, and custom fields).</li>\n<li>Provide day-to-day end-user support, troubleshooting, and user management (roles, profiles, and permission sets).</li>\n<li>Manage tasks and help tickets in a fast-paced environment, driving issues to resolution with a strong focus on customer satisfaction.</li>\n<li>Work closely with stakeholders and business analysts to document, implement, and optimize system requirements.</li>\n<li>Assist with environment maintenance, data hygiene, and basic release management (handling sandboxes and change sets).</li>\n<li>Maintain accurate documentation of system configurations, processes, and user guides.</li>\n<li>Work iteratively within a small, collaborative Agile team.</li>\n\n</div>"},{"text":"Required Skills and Experience","content":"<div>\n\n<li><strong>1–3 years</strong> of hands-on experience implementing and maintaining Salesforce.com platforms (Sales Cloud and Service Cloud).</li>\n<li>Strong experience with <strong>declarative development</strong>, specifically Lightning Experience, Lightning App Builder, and <strong>Salesforce Flows</strong>.</li>\n<li>Solid understanding of the Salesforce Security Model (profiles, permission sets, sharing rules, and OWDs).</li>\n<li>Experience with basic data management tools (Data Loader, Import Wizard) and maintaining data integrity.</li>\n<li>Ability to build custom reports, dashboards, and list views to provide business insights.</li>\n<li>Excellent problem-solving skills and a knack for troubleshooting user issues.</li>\n<li><strong>Salesforce Certified Administrator</strong> credential.</li>\n\n</div>"},{"text":"Desired Skills","content":"<div>\n\n<li>Exposure to CPQ or Quote-to-Cash processes in a SaaS/recurring revenue company.</li>\n<li>Familiarity with Agile/Scrum methodologies.</li>\n<li>Experience or interest in learning advanced automation (Advanced Flows, basic troubleshooting of Apex errors).</li>\n<li>Salesforce Certified Platform App Builder or Certified Advanced Administrator.</li>\n<li>Experience with integrated tools or middleware (e.g., Jira, Slack, HubSpot).</li>\n\n</div>"},{"text":"Personal Characteristics","content":"<div>\n<p>The best candidates for this position must have strong chemistry and a culture fit within RainFocus. They must be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:</p>\n\n<li>Self-motivated / Self-starter eager to learn and grow</li>\n<li>Innovative thinker and proactive problem-solver</li>\n<li>Great attention to detail and data accuracy</li>\n<li>Strong communicator who can translate technical concepts for non-technical users</li>\n<li>Well-organized and able to prioritize tasks</li>\n<li>Enthusiastic, high-energy, and a collaborative team player</li>\n\n</div>"},{"text":"Success Measures","content":"<div>\n\n<li>Ensure high user adoption and satisfaction across RainFocus’ business functions.</li>\n<li>Maintain a clean, organized, and well-documented Salesforce environment.</li>\n<li>Provide timely resolution to user support requests and system bugs.</li>\n<li>Act as a helpful, trusted resource for daily Salesforce questions.</li>\n<li>On-time delivery of assigned configuration tasks.</li>\n\n<p><strong>This is a remote position.</strong> Minimal travel to conferences or team on-site events.</p>\n</div>"}],"text":"Salesforce Administrator (Remote)","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p>RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Salesforce Administrator / Junior Administrator to support and optimize our CRM platform.</p>\n<p><strong>About RainFocus</strong></p>\n<p>RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market &mdash; it will be challenging, fun and exciting.</p>\n<p><strong>About the Role </strong></p>\n<p>This role works closely with our business systems stakeholders and senior team members to define feature requirements, maintain the platform, and customize Salesforce to enable users to get the most out of our technology. You will provide hands-on administration, declarative configuration, and daily user support for Salesforce and other integrated SaaS business platforms. Our team is small but growing, providing an excellent opportunity to learn, grow your Salesforce career, and make a tangible impact.</p>","descriptionBodyPlain":"RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Salesforce Administrator / Junior Administrator to support and optimize our CRM platform.\nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.\nAbout the Role \nThis role works closely with our business systems stakeholders and senior team members to define feature requirements, maintain the platform, and customize Salesforce to enable users to get the most out of our technology. You will provide hands-on administration, declarative configuration, and daily user support for Salesforce and other integrated SaaS business platforms. Our team is small but growing, providing an excellent opportunity to learn, grow your Salesforce career, and make a tangible impact.\n","hostedUrl":"https://jobs.lever.co/rainfocus/71a47160-1ab7-4142-b14c-fb674c94b50f","applyUrl":"https://jobs.lever.co/rainfocus/71a47160-1ab7-4142-b14c-fb674c94b50f/apply"}]