[{"additionalPlain":"#LI-MG1\n#LI-Remote\n \nTech C - P2\n\n\nPointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"#LI-MG1
\n#LI-Remote
#Toronto
\n
\nTech C - P2
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote or Mississauga","team":"Product Management","allLocations":["Remote or Mississauga"]},"createdAt":1776614496764,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nJob Summary:\nPointClickCare is looking for a Product Manager to join our Senior Care Product team. In this role, you'll own product strategy and execution for a portfolio of clinical and regulatory products used by over 30,000 provider organizations. You'll be expected to deeply understand the problem space, make strategic trade-offs, and drive product decisions that improve outcomes for both providers and residents. This is not a requirements-gathering role — you'll be accountable for product impact.\nWe're looking for someone who can balance maintaining and improving established products with identifying opportunities to modernize and innovate, including leveraging AI and intelligent logic to transform how our customers work.\nReporting to the Director, Product Management \n\nKey Duties and Responsibilities:\n\n• Own product strategy, roadmap, and execution for your portfolio of Senior Care products\n• Drive product decisions grounded in customer insights, data, regulatory requirements, and business value — not just feature requests\n• Partner closely with engineering teams to shape solutions and deliver outcomes\n• Identify opportunities to modernize legacy products through AI, automation, and smarter workflows\n• Navigate complex clinical and regulatory domains (e.g., MDS, LTCF, immunizations, clinical documentation) and translate that understanding into product direction\n• Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders\n• Manage products through the full development lifecycle — from discovery and strategy through delivery and iteration\n\nYour Key Strengths: \n \n• Bachelor's degree in Healthcare, Engineering, Business Administration, or related field\n• 3+ years of product management experience\n• Experience managing software products through the full development lifecycle\n• Strong background in healthcare IT, clinical workflows, or regulatory systems\n• Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority\n• Comfort with technical concepts including APIs, integrations, and modern development practices\n• Excellent communication skills — you can make complex topics clear for any audience\n\nNice to haves:\n\n• Experience building or integrating AI/ML-powered product features\n• Familiarity with clinical documentation, regulatory instruments (MDS, LTCF), or long-term care workflows\n• A track record of revitalizing or modernizing legacy products\n• A bias toward product impact over process — you focus on outcomes, not just output\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job Summary:
\n\n
PointClickCare is looking for a Product Manager to join our Senior Care Product team. In this role, you'll own product strategy and execution for a portfolio of clinical and regulatory products used by over 30,000 provider organizations. You'll be expected to deeply understand the problem space, make strategic trade-offs, and drive product decisions that improve outcomes for both providers and residents. This is not a requirements-gathering role — you'll be accountable for product impact.
\n
We're looking for someone who can balance maintaining and improving established products with identifying opportunities to modernize and innovate, including leveraging AI and intelligent logic to transform how our customers work.
\n
Reporting to the Director, Product Management
\nKey Duties and Responsibilities:
\n• Own product strategy, roadmap, and execution for your portfolio of Senior Care products
• Drive product decisions grounded in customer insights, data, regulatory requirements, and business value — not just feature requests
• Partner closely with engineering teams to shape solutions and deliver outcomes
• Identify opportunities to modernize legacy products through AI, automation, and smarter workflows
• Navigate complex clinical and regulatory domains (e.g., MDS, LTCF, immunizations, clinical documentation) and translate that understanding into product direction
• Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders
• Manage products through the full development lifecycle — from discovery and strategy through delivery and iteration
\nYour Key Strengths:
\n
\n• Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
• 3+ years of product management experience
• Experience managing software products through the full development lifecycle
• Strong background in healthcare IT, clinical workflows, or regulatory systems
• Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
• Comfort with technical concepts including APIs, integrations, and modern development practices
• Excellent communication skills — you can make complex topics clear for any audience
Nice to haves:
\n• Experience building or integrating AI/ML-powered product features
• Familiarity with clinical documentation, regulatory instruments (MDS, LTCF), or long-term care workflows
• A track record of revitalizing or modernizing legacy products
• A bias toward product impact over process — you focus on outcomes, not just output
","id":"e7283a11-2958-4649-8803-75fe2b44a823","lists":[],"salaryRange":{"min":110000,"max":120000,"interval":"per-year-salary","currency":"CAD"},"salaryDescription":"Canada: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $110,000 - $120,000 + 10% performance-based bonus and full-time benefits.
\n
\nOur salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Periodic travel to Mississauga and/or Salt Lake City for onboarding, team events, and company meetings. You'll also travel to customer sites as needed to lead discovery sessions, participate in feedback discussions, and deepen your understanding of how our products are used in practice.
","salaryDescriptionPlain":"US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $110,000 - $130,000 + 10% performance-based bonus and full-time benefits. \n \nOur salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\n\n\nPeriodic travel to Mississauga and/or Salt Lake City for onboarding, team events, and company meetings. You'll also travel to customer sites as needed to lead discovery sessions, participate in feedback discussions, and deepen your understanding of how our products are used in practice.\n\n\n","text":"(Canada) - Product Manager (Senior Care)","country":"CA","workplaceType":"hybrid","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Job Summary:
\n\n
PointClickCare is looking for a Product Manager to join our Senior Care Product team. In this role, you'll own product strategy and execution for a portfolio of clinical and regulatory products used by over 30,000 provider organizations. You'll be expected to deeply understand the problem space, make strategic trade-offs, and drive product decisions that improve outcomes for both providers and residents. This is not a requirements-gathering role — you'll be accountable for product impact.
\n
We're looking for someone who can balance maintaining and improving established products with identifying opportunities to modernize and innovate, including leveraging AI and intelligent logic to transform how our customers work.
\n
Reporting to the Director, Product Management
\nKey Duties and Responsibilities:
\n• Own product strategy, roadmap, and execution for your portfolio of Senior Care products
• Drive product decisions grounded in customer insights, data, regulatory requirements, and business value — not just feature requests
• Partner closely with engineering teams to shape solutions and deliver outcomes
• Identify opportunities to modernize legacy products through AI, automation, and smarter workflows
• Navigate complex clinical and regulatory domains (e.g., MDS, LTCF, immunizations, clinical documentation) and translate that understanding into product direction
• Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders
• Manage products through the full development lifecycle — from discovery and strategy through delivery and iteration
\nYour Key Strengths:
\n
\n• Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
• 3+ years of product management experience
• Experience managing software products through the full development lifecycle
• Strong background in healthcare IT, clinical workflows, or regulatory systems
• Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
• Comfort with technical concepts including APIs, integrations, and modern development practices
• Excellent communication skills — you can make complex topics clear for any audience
Nice to haves:
\n• Experience building or integrating AI/ML-powered product features
• Familiarity with clinical documentation, regulatory instruments (MDS, LTCF), or long-term care workflows
• A track record of revitalizing or modernizing legacy products
• A bias toward product impact over process — you focus on outcomes, not just output
","descriptionBodyPlain":"Job Summary:\nPointClickCare is looking for a Product Manager to join our Senior Care Product team. In this role, you'll own product strategy and execution for a portfolio of clinical and regulatory products used by over 30,000 provider organizations. You'll be expected to deeply understand the problem space, make strategic trade-offs, and drive product decisions that improve outcomes for both providers and residents. This is not a requirements-gathering role — you'll be accountable for product impact.\nWe're looking for someone who can balance maintaining and improving established products with identifying opportunities to modernize and innovate, including leveraging AI and intelligent logic to transform how our customers work.\nReporting to the Director, Product Management \n\nKey Duties and Responsibilities:\n\n• Own product strategy, roadmap, and execution for your portfolio of Senior Care products\n• Drive product decisions grounded in customer insights, data, regulatory requirements, and business value — not just feature requests\n• Partner closely with engineering teams to shape solutions and deliver outcomes\n• Identify opportunities to modernize legacy products through AI, automation, and smarter workflows\n• Navigate complex clinical and regulatory domains (e.g., MDS, LTCF, immunizations, clinical documentation) and translate that understanding into product direction\n• Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders\n• Manage products through the full development lifecycle — from discovery and strategy through delivery and iteration\n\nYour Key Strengths: \n \n• Bachelor's degree in Healthcare, Engineering, Business Administration, or related field\n• 3+ years of product management experience\n• Experience managing software products through the full development lifecycle\n• Strong background in healthcare IT, clinical workflows, or regulatory systems\n• Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority\n• Comfort with technical concepts including APIs, integrations, and modern development practices\n• Excellent communication skills — you can make complex topics clear for any audience\n\nNice to haves:\n\n• Experience building or integrating AI/ML-powered product features\n• Familiarity with clinical documentation, regulatory instruments (MDS, LTCF), or long-term care workflows\n• A track record of revitalizing or modernizing legacy products\n• A bias toward product impact over process — you focus on outcomes, not just output\n","hostedUrl":"https://jobs.lever.co/pointclickcare/e7283a11-2958-4649-8803-75fe2b44a823","applyUrl":"https://jobs.lever.co/pointclickcare/e7283a11-2958-4649-8803-75fe2b44a823/apply"},{"additionalPlain":"","additional":"At PointClickCare, base salary and commissions are among the many components that make up our total rewards package. The CAD on target earnings range (base salary + commissions) for this position is $142,000 - $153,000 + benefits. Our ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote or Mississauga","team":"Sales","allLocations":["Remote or Mississauga"]},"createdAt":1781187610396,"descriptionPlain":"","description":"The Account Executive is a quota‑carrying Field Sales role responsible for driving revenue growth within a defined territory of named or high‑potential accounts. This role owns strategic account planning, consultative selling, and end‑to‑end execution of complex sales opportunities, including expansion and cross‑sell motions. The Account Executive operates with significant autonomy, applies judgment across ambiguous and multi‑stakeholder deals, and acts as the primary orchestrator of internal resources to deliver measurable customer and business outcomes.
\n
\nThis role covers our EHR for Practice Groups product, with a mid market territory focus.
","id":"ad4484f3-6d3e-4013-b087-396e669c523c","lists":[{"text":"Key Responsibilities ","content":"\nOwn and achieve assigned revenue quota by leading end‑to‑end sales execution across a defined territory or portfolio of named accounts, with accountability for pipeline health, deal strategy, and closed‑won results.\nDevelop and execute strategic account and territory plans informed by whitespace analysis, customer segmentation, win/loss insights, and near‑ and long‑term growth opportunities.\nBuild and expand executive‑level relationships by tailoring engagement strategies across clinical, operational, and financial stakeholders, elevating conversations from feature‑based discussions to strategic and transformational value.\nLead complex, consultative sales opportunities by surfacing explicit and implicit customer needs, aligning PointClickCare solutions to high‑impact problems, and facilitating ROI‑ and outcome‑based selling aligned to customer business models.\nStructure and negotiate complex deals within established commercial frameworks by clearly communicating pricing models, business cases, and trade‑offs, navigating procurement and legal processes as needed, and balancing customer value with company objectives.\nUse approved AI‑enabled tools to improve productivity, prioritization, and quality of outcomes, validating AI‑generated outputs, maintaining data accuracy, and following governance requirements.\n"},{"text":"Required Skills","content":"\nDemonstrated ability to independently own and close complex, multi‑stakeholder sales opportunities. \nStrong consultative selling capabilities, including discovery, objection handling, storytelling, and business case development. \nAbility to develop and execute strategic account plans within a defined territory or portfolio. \nStrong collaboration and influence skills to orchestrate cross‑functional partners in support of customer outcomes. \nProficiency using CRM and sales enablement tools to manage pipeline, forecasting, and performance.\n"},{"text":"Preferred Skills","content":"\nExperience selling SaaS or technology solutions, preferably in healthcare, digital health, or care delivery platforms. \nStrong understanding of clinical, operational, and financial buyer dynamics in healthcare systems or post‑acute care. \nExperience structuring moderate to high‑complexity commercial agreements. \nDemonstrated ability to effectively use approved AI tools to support daily work, including applying judgment to validate outputs, maintain data accuracy, and follow responsible AI and data governance standards.\n"}],"salaryRange":{"min":142000,"max":153000,"currency":"CAD","interval":"per-year-salary"},"text":"(Canada) Account Executive - Physician Groups","country":"CA","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"The Account Executive is a quota‑carrying Field Sales role responsible for driving revenue growth within a defined territory of named or high‑potential accounts. This role owns strategic account planning, consultative selling, and end‑to‑end execution of complex sales opportunities, including expansion and cross‑sell motions. The Account Executive operates with significant autonomy, applies judgment across ambiguous and multi‑stakeholder deals, and acts as the primary orchestrator of internal resources to deliver measurable customer and business outcomes.
\n
\nThis role covers our EHR for Practice Groups product, with a mid market territory focus.
","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/pointclickcare/ad4484f3-6d3e-4013-b087-396e669c523c","applyUrl":"https://jobs.lever.co/pointclickcare/ad4484f3-6d3e-4013-b087-396e669c523c/apply"},{"additionalPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $85,500-$95,000 (Overtime Non Eligible)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\n\nPointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $85,500-$95,000 (Overtime Non Eligible)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga","team":"Customer Success","allLocations":["Mississauga"]},"createdAt":1779134572412,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nReporting to the Director, Customer Success, the Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions.\n \nThis position can work remotely and will travel to various PointClickCare and client locations as required (25-50%). The territory you'd support is the Great Lakes in the US.\n \n \n \n \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Reporting to the Director, Customer Success, the Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions.
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\nThis position can work remotely and will travel to various PointClickCare and client locations as required (25-50%). The territory you'd support is the Great Lakes in the US.
\n
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\n
\n
","id":"f40d3750-978c-467c-acca-10ab8f509765","lists":[{"text":"Key Responsibilities","content":"
\n\nBuild, grow, and expand client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization (administration, IT, clinical, financial, etc. including C-Suite) to achieve overall customer success and satisfaction.\nSpeak to all market segments/lines of business and make recommendations that impact the business holistically.\nLeverage product and industry knowledge to clearly communicate the company vision and meet customer goals.\nMaintain an understanding of PointClickCare’s products & services, industry knowledge and trends to drive customer engagement.\nDevelop and execute strategic account plans (Success Plans), identify organizational goals, and provide guidance to clients to achieve successful and valuable outcomes.\nConduct business reviews (Success Reviews) with key contacts/decision makers to drive further adoption and increase value of PointClickCare solutions.\nWork with clients to understand their objectives and align those with PCC solutions.\nConsult with clients to solve problems by having value-based conversations.\nWork cross functionally with internal teams to advocate on behalf of customers, as well as maximize expansion, adoption, and retention of subscriptions to make our customers successful and ensure their requests are prioritized and addressed.\nWork closely with the Account Executive in identifying and uncovering possible sales expansion opportunities to make our customers successful.\nProactively provide early warning and turnaround strategies that focus on customer health and mitigate churn.\nAct as a point of escalation, when required, to help manage customer expectations, and develop Save plans for at-risk accounts.\nDemonstrate empathy in all customer dealings.\nCommunicate effectively to quickly gain buy-in from internal and/or external stakeholders.\nFlexible when facing tough calls and embrace difficult conversations.\nConvey outcomes and objectives timely via written documentation.\nMeet and exceed KPIs while maintaining strong client relationships.\nComplete CSM Certification within 12-months of hire.\n"},{"text":"Required Experience","content":"
\n\nYou are passionate about working with teammates and customers to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations\n Experience in a Customer Success role managing a book of business in the healthcare SaaS space\nStrong customer orientation focused on delivering customer outcomes\n Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments \nProven track record of sustaining and growing relationships and delivering results\nExcellent communication and presentation skills\nGood analytical and problem-solving skills\nStrong leadership ability and collaborative working style\nExperience using a CRM tool (Salesforce and/or Gainsight)\n"},{"text":"Preferred Experience","content":"
\n\nEHR experience\nLong-term post-acute care domain knowledge is an asset\nExperience presenting to and building relationships with executives\n"}],"salaryRange":{"min":85500,"max":95000,"currency":"CAD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $85,500-$95,000 (Overtime Non Eligible)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $85,500-$95,000 (Overtime Non Eligible)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n","text":"(Canada) Customer Success Manager - Great Lakes","country":"CA","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Reporting to the Director, Customer Success, the Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions.
\n
\nThis position can work remotely and will travel to various PointClickCare and client locations as required (25-50%). The territory you'd support is the Great Lakes in the US.
\n
\n
\n
\n
","descriptionBodyPlain":"Reporting to the Director, Customer Success, the Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions.\n \nThis position can work remotely and will travel to various PointClickCare and client locations as required (25-50%). The territory you'd support is the Great Lakes in the US.\n \n \n \n \n","hostedUrl":"https://jobs.lever.co/pointclickcare/f40d3750-978c-467c-acca-10ab8f509765","applyUrl":"https://jobs.lever.co/pointclickcare/f40d3750-978c-467c-acca-10ab8f509765/apply"},{"additionalPlain":"This is contract role paid in an hourly rate, based on a 40 hour work week. The offer is $30 CAD per hour, and is not eligible for benefits or paid time off. You will receive another 4% per hour in lieu of these benefits. Your recruiter can share more information about the terms during the hiring process.\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"This is contract role paid in an hourly rate, based on a 40 hour work week. The offer is $30 CAD per hour, and is not eligible for benefits or paid time off. You will receive another 4% per hour in lieu of these benefits. Your recruiter can share more information about the terms during the hiring process.
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Contract","department":"Acute & Payer","location":"Mississauga","team":"Sales","allLocations":["Mississauga"]},"createdAt":1780079511046,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\nThe Role: As an entry-level salaried sales position, the Sales Development Representative (SDR) will support a Senior Sales Executive and be responsible for day-to-day interactions with our prospective customers in the health care industry. The SDR, as part of a larger team, plays a major role in the company's business development efforts, from establishing initial contact with customers and potential customers to facilitating follow up activities that lead to new business opportunities. The primary responsibility for the SDR will be to schedule conference calls and meetings for the VP of Sales with prospects that likely have never heard of our company. The headquarters for this role is based in Salt Lake City, Utah, but is remote for those living in North America.\n \nWho you'll work with: You will be part of our growing sales team with the ability to directly impact the success of the organization. You'll be working directly with our Sales Team, Director of Sales Operations, Product Team, Marketing and much more.\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
The Role: As an entry-level salaried sales position, the Sales Development Representative (SDR) will support a Senior Sales Executive and be responsible for day-to-day interactions with our prospective customers in the health care industry. The SDR, as part of a larger team, plays a major role in the company's business development efforts, from establishing initial contact with customers and potential customers to facilitating follow up activities that lead to new business opportunities. The primary responsibility for the SDR will be to schedule conference calls and meetings for the VP of Sales with prospects that likely have never heard of our company. The headquarters for this role is based in Salt Lake City, Utah, but is remote for those living in North America.
\n
\nWho you'll work with: You will be part of our growing sales team with the ability to directly impact the success of the organization. You'll be working directly with our Sales Team, Director of Sales Operations, Product Team, Marketing and much more.
\n\n
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Contract: to cover a maternity leave through March 19th, 2027.
\n
This is contract role paid in an hourly rate, based on a 40 hour work week. The offer is $30 CAD per hour, and is not eligible for benefits or paid time off. You will receive another 4% per hour in lieu of these benefits. Your recruiter can share more information about the terms during the hiring process.
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\n#LI-SG1 #LI-Remote
","salaryDescriptionPlain":"This is contract role paid in an hourly rate, based on a 40 hour work week. The offer is $30 CAD per hour, and is not eligible for benefits or paid time off. You will receive another 4% per hour in lieu of these benefits. Your recruiter can share more information about the terms during the hiring process.\n \n \n#LI-SG1 #LI-Remote\n","text":"(Canada) Sales Development Representative, Acute & Payer (10 Month Contract)","country":"CA","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n","descriptionBody":"The Role: As an entry-level salaried sales position, the Sales Development Representative (SDR) will support a Senior Sales Executive and be responsible for day-to-day interactions with our prospective customers in the health care industry. The SDR, as part of a larger team, plays a major role in the company's business development efforts, from establishing initial contact with customers and potential customers to facilitating follow up activities that lead to new business opportunities. The primary responsibility for the SDR will be to schedule conference calls and meetings for the VP of Sales with prospects that likely have never heard of our company. The headquarters for this role is based in Salt Lake City, Utah, but is remote for those living in North America.
\n
\nWho you'll work with: You will be part of our growing sales team with the ability to directly impact the success of the organization. You'll be working directly with our Sales Team, Director of Sales Operations, Product Team, Marketing and much more.
\n\n
\n
Contract: to cover a maternity leave through March 19th, 2027.
\n
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $80,000 - $89,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga","team":"Professional Services","allLocations":["Mississauga"]},"createdAt":1776785881364,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nPosition Summary\nAs part of the Professional Services, Solution Services team, the Software Implementation Consultant, will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings. \n \nThe Software Implementation Consultant will report to the Manager, Professional Services.\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary
\nAs part of the Professional Services, Solution Services team, the Software Implementation Consultant, will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings.
\n
\nThe Software Implementation Consultant will report to the Manager, Professional Services.
","id":"e1e6551d-5de2-45c5-92fe-a32558fad250","lists":[{"text":"Key Responsibilities","content":"\nPrincipal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals\nLead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value\nTranslate technical requirements and execute system configuration setup\nEnsure data quality, integrity, and security requirements for all customer databases\nAssess and validate the implementation plan and manage communication among project stakeholders\nTroubleshoot and resolve configuration issues with great attention to detail\nUpdate and maintain training databases to incorporate new product releases, enhancements, and leading practices\nIdentify and suggest configuration improvements to drive efficiency and enhanced customer outcomes\nEstablish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills\nIn collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation\nLead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.\nTest, pilot, and document new professional services offerings\nDevelop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes\nWhen needed, travel to customer on-site locations to lead and direct meetings and presentations \n"},{"text":"Required Experience","content":"\nPost-secondary education in business or technology related field (preferred)\nExcellent communication, organizational and collaboration skills\nPrevious experience configuring or implementing a software solution, database testing and end-user support, preferred\nStrong analytical and problem-solving skills\nDemonstrated attention to detail and quality validation process adherence\nConsulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence\nExperience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time\nProven ability to take accountability for a project, demonstrating initiative, and delivering on\nSelf-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights\nMust be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills\n2-4+ years in a software implementation role\nHealthcare market experience, preferred\n"}],"salaryRange":{"min":80000,"max":89000,"currency":"CAD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $80,000 - $89,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $80,000 - $89,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n","text":"(Canada) Software Implementation Consultant - Clinical","country":"CA","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Position Summary
\nAs part of the Professional Services, Solution Services team, the Software Implementation Consultant, will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings.
\n
\nThe Software Implementation Consultant will report to the Manager, Professional Services.
","descriptionBodyPlain":"Position Summary\nAs part of the Professional Services, Solution Services team, the Software Implementation Consultant, will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings. \n \nThe Software Implementation Consultant will report to the Manager, Professional Services.\n","hostedUrl":"https://jobs.lever.co/pointclickcare/e1e6551d-5de2-45c5-92fe-a32558fad250","applyUrl":"https://jobs.lever.co/pointclickcare/e1e6551d-5de2-45c5-92fe-a32558fad250/apply"},{"additionalPlain":"#Remote\n#Canada\n#MG-Li1\n#TechB-P1\n\n\nPointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"#Remote
#Canada
#MG-Li1
#TechB-P1
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote- Canada","team":"Customer Operations","allLocations":["Remote- Canada"]},"createdAt":1780627359561,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\n*This position is remote for candidates living in North America.\n \nPosition Summary:\n \nYour focus is on providing an exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions. \n\nWe are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting simple to moderately complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your success. \n\nReporting to the Manager, Customer Support \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
\n
*This position is remote for candidates living in North America.
\n
\n
Position Summary:
\n
\n
Your focus is on providing an exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions.
We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting simple to moderately complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your success.
Reporting to the Manager, Customer Support
\n
\n
Canada: At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position $55,000 - $65,000 + 5% performance-based bonus and full-time benefits.
\n
Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
Overtime Eligible
\n
Shift work eligibility preferred, not required (West Coast- Pacific Time zone)
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"\n
*This position is remote for candidates living in North America.
\n
\n
Position Summary:
\n
\n
Your focus is on providing an exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions.
We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting simple to moderately complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your success.
Reporting to the Manager, Customer Support
\n
#LI-TW1
\n#LI-Remote
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Contract","department":"PointClickCare","location":"Remote or Mississauga","team":"Marketing","allLocations":["Remote or Mississauga"]},"createdAt":1778078435372,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Position Summary:
\nPointClickCare is looking for an experienced B2B Sr. Marketing Manager to joining our growing SaaS healthcare technology company. As a Sr. Marketing Manager, you will lead strategy planning, executing, and measuring the performance of marketing campaigns for PointClickCare. You will drive product demand through multiple channels including paid ads, publications, web, email, social and multiple onsite channels. You will lead cross-functional teams inclusive of Product Managers, Digital Marketers, Content Strategies, and Senior Business Leaders. The Sr. Marketing Manager will be accountable for directing agency strategy and aligning all activity across the Marketing Mangers.
\n
\nA successful candidate will have excellent written and oral communication skills, data driven analyses and insights, strong interpersonal skills, deep curiosity about how things work, and a passion for building excellent value propositions and communication plans.
","id":"14dd348e-dd2c-438b-b5c9-054780db2b39","lists":[{"text":"Key Responsibilities:","content":"\nWork Across a dynamic ecosystem of stakeholders to develop, execute and maintain large high-impact multi-touch campaigns inclusive of events, that inspire consumers and drive engagement\nOwn agency of record strategy for the business unit inclusive of campaign strategy, appropriate channel mix, budget management, analyzing campaign performance and ensuring effective communication between PointClickCare and the agency.\nSubject matter expert in industry leveraging customer insights to produce audience-centric derivative content\nLead customer journey seeking out ways to utilize marketing automation to improve processes and gain visibility into lead quality\nResearch and refine new marketing approaches to reach and engage key audiences\nRegularly dive deep into data reports and dashboard to monitor campaign results and drive strategic decision making to optimize\nManage multiple projects and balancing contending priorities in a rapidly changing environment\nProvide clear, consistent, and frequent communication with executive level stakeholders inclusive of marketing strategy, goals, and performance of campaigns.\nLead the development of comprehensive account-based marketing strategies aligned to be executed across the Marketing Managers.\nAct as team lead by supporting with training or coaching to enhance their skills and grow in their roles. \nAnticipated travel 10%\n"},{"text":"Skills & Experience:","content":"\n6+ years of B2B marketing experience\nExperience building, executing, and scaling cross-functional programs or marketing campaigns from concept to completion\nExperiencing leading teams or mentoring junior team members\nExperience using data and metrics to measure impact and determine improvements\nExperience with paid and owned and operated channels (i.e. email, onsite, etc.)\nExperience presenting ideas to executive levels of an organization to gain support for initiatives\nExperience with Excel or Salesforce (data manipulation, macros, charts, and pivot tables)\nProven success in developing and executing account-based marketing campaigns to drive engagement and revenue. \n"},{"text":"Preferred Experience:","content":"\nExperience managing external partners to develop marketing programs\nExperience in paid search and paid social\nExperience in healthcare technology\nExperience managing large amount of data including customer segments and online campaign metrics\n7+ years of B2B marketing experience\nExperience working with marketing agencies for execution\n"}],"salaryRange":{"min":54.33,"currency":"USD","interval":"per-hour-wage","max":60.58},"text":"(Canada) Sr. Marketing Manager (1 year contract)","country":"CA","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n","descriptionBody":"Position Summary:
\nPointClickCare is looking for an experienced B2B Sr. Marketing Manager to joining our growing SaaS healthcare technology company. As a Sr. Marketing Manager, you will lead strategy planning, executing, and measuring the performance of marketing campaigns for PointClickCare. You will drive product demand through multiple channels including paid ads, publications, web, email, social and multiple onsite channels. You will lead cross-functional teams inclusive of Product Managers, Digital Marketers, Content Strategies, and Senior Business Leaders. The Sr. Marketing Manager will be accountable for directing agency strategy and aligning all activity across the Marketing Mangers.
\n
\nA successful candidate will have excellent written and oral communication skills, data driven analyses and insights, strong interpersonal skills, deep curiosity about how things work, and a passion for building excellent value propositions and communication plans.
","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/pointclickcare/14dd348e-dd2c-438b-b5c9-054780db2b39","applyUrl":"https://jobs.lever.co/pointclickcare/14dd348e-dd2c-438b-b5c9-054780db2b39/apply"},{"additionalPlain":"#LI-MG1\n#LI-Remote\n\n\nPointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"#LI-MG1
\n#LI-Remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Customer Operations","allLocations":["Remote, USA"]},"createdAt":1778859288691,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\n*This position is remote for candidates living in North America.\n \nPosition Summary:\n \nYour focus is on providing an exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions. \n\nWe are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting simple to moderately complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your success. \n\nReporting to the Sr Manager, Customer Support \n \nKey Responsibilities:\n \n• Develop an in-depth understanding of the Billing modules used to support processes and patient care in Senior Living facilities\n• As a member of the Customer Support Department, your main area of responsibility will be to resolve customer issues via phone, email, chat or remote sessions\n• Work effectively and professionally with other departments to resolve issues\n• Document user problems through the use of an online problem management system, Salesforce’s Service Cloud\n• Coordinate and execute internal, external, and or internal/external meetings to resolve problems\n• Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS\n• Be available to work between the hours of 8am to 8pm weekdays, occasional weekends, and holidays as necessary \n \n \nYour Key Strengths:\n \n • Degree in Healthcare, IT, Engineering, Business Solutions (Preferred, not required) \n• Excellent interpersonal, customer support, and problem-solving skills\n• Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment\n• Strong communication, relationship management and documentation skills\n• High degree of computer literacy and excellent typing skills\n• Experience providing web-based application software support\n• Prior long term care experience working in a business office role\n• Prior experience using PointClickCare (Preferred, Not required) \n \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
*This position is remote for candidates living in North America.
\n
\nPosition Summary:
\n
\nYour focus is on providing an exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions.
We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting simple to moderately complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your success.
Reporting to the Sr Manager, Customer Support
\n
\nKey Responsibilities:
\n
\n• Develop an in-depth understanding of the Billing modules used to support processes and patient care in Senior Living facilities
• As a member of the Customer Support Department, your main area of responsibility will be to resolve customer issues via phone, email, chat or remote sessions
• Work effectively and professionally with other departments to resolve issues
• Document user problems through the use of an online problem management system, Salesforce’s Service Cloud
• Coordinate and execute internal, external, and or internal/external meetings to resolve problems
• Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS
\n• Be available to work between the hours of 8am to 8pm weekdays, occasional weekends, and holidays as necessary
\n
\n
\nYour Key Strengths:
\n
\n • Degree in Healthcare, IT, Engineering, Business Solutions (Preferred, not required)
• Excellent interpersonal, customer support, and problem-solving skills
• Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment
• Strong communication, relationship management and documentation skills
• High degree of computer literacy and excellent typing skills
• Experience providing web-based application software support
• Prior long term care experience working in a business office role
• Prior experience using PointClickCare (Preferred, Not required)
\n
","id":"ffc095c1-0f5b-4bb8-8819-8525e9072aa1","lists":[],"salaryRange":{"min":55000,"max":70000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 to $70,000 + Performance based bonus, and fulltime benefits.
Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations.
\n
\nWithin the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
\nOvertime Eligible
","salaryDescriptionPlain":"US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 to $70,000 + Performance based bonus, and fulltime benefits. \n\nOur salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations.\n \nWithin the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n \nOvertime Eligible\n","text":"(US) Sr Solutions Analyst - Financial","country":"US","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"*This position is remote for candidates living in North America.
\n
\nPosition Summary:
\n
\nYour focus is on providing an exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions.
We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting simple to moderately complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your success.
Reporting to the Sr Manager, Customer Support
\n
\nKey Responsibilities:
\n
\n• Develop an in-depth understanding of the Billing modules used to support processes and patient care in Senior Living facilities
• As a member of the Customer Support Department, your main area of responsibility will be to resolve customer issues via phone, email, chat or remote sessions
• Work effectively and professionally with other departments to resolve issues
• Document user problems through the use of an online problem management system, Salesforce’s Service Cloud
• Coordinate and execute internal, external, and or internal/external meetings to resolve problems
• Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS
\n• Be available to work between the hours of 8am to 8pm weekdays, occasional weekends, and holidays as necessary
\n
\n
\nYour Key Strengths:
\n
\n • Degree in Healthcare, IT, Engineering, Business Solutions (Preferred, not required)
• Excellent interpersonal, customer support, and problem-solving skills
• Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment
• Strong communication, relationship management and documentation skills
• High degree of computer literacy and excellent typing skills
• Experience providing web-based application software support
• Prior long term care experience working in a business office role
• Prior experience using PointClickCare (Preferred, Not required)
\n
","descriptionBodyPlain":"*This position is remote for candidates living in North America.\n \nPosition Summary:\n \nYour focus is on providing an exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions. \n\nWe are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting simple to moderately complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your success. \n\nReporting to the Sr Manager, Customer Support \n \nKey Responsibilities:\n \n• Develop an in-depth understanding of the Billing modules used to support processes and patient care in Senior Living facilities\n• As a member of the Customer Support Department, your main area of responsibility will be to resolve customer issues via phone, email, chat or remote sessions\n• Work effectively and professionally with other departments to resolve issues\n• Document user problems through the use of an online problem management system, Salesforce’s Service Cloud\n• Coordinate and execute internal, external, and or internal/external meetings to resolve problems\n• Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS\n• Be available to work between the hours of 8am to 8pm weekdays, occasional weekends, and holidays as necessary \n \n \nYour Key Strengths:\n \n • Degree in Healthcare, IT, Engineering, Business Solutions (Preferred, not required) \n• Excellent interpersonal, customer support, and problem-solving skills\n• Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment\n• Strong communication, relationship management and documentation skills\n• High degree of computer literacy and excellent typing skills\n• Experience providing web-based application software support\n• Prior long term care experience working in a business office role\n• Prior experience using PointClickCare (Preferred, Not required) \n \n","hostedUrl":"https://jobs.lever.co/pointclickcare/ffc095c1-0f5b-4bb8-8819-8525e9072aa1","applyUrl":"https://jobs.lever.co/pointclickcare/ffc095c1-0f5b-4bb8-8819-8525e9072aa1/apply"},{"additionalPlain":"#LI-MG1\n#LI-Remote\n \nTech C - P2\n\n\nPointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"#LI-MG1
\n#LI-Remote
\n
\nTech C - P2
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Product Management","allLocations":["Remote, USA"]},"createdAt":1775415720614,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nJob Summary:\nPointClickCare is looking for a Product Manager to join our Senior Care Product team. In this role, you'll own product strategy and execution for a portfolio of clinical and regulatory products used by over 30,000 provider organizations. You'll be expected to deeply understand the problem space, make strategic trade-offs, and drive product decisions that improve outcomes for both providers and residents. This is not a requirements-gathering role — you'll be accountable for product impact.\nWe're looking for someone who can balance maintaining and improving established products with identifying opportunities to modernize and innovate, including leveraging AI and intelligent logic to transform how our customers work.\nReporting to the Director, Product Management \n\nKey Duties and Responsibilities:\n\n• Own product strategy, roadmap, and execution for your portfolio of Senior Care products\n• Drive product decisions grounded in customer insights, data, regulatory requirements, and business value — not just feature requests\n• Partner closely with engineering teams to shape solutions and deliver outcomes\n• Identify opportunities to modernize legacy products through AI, automation, and smarter workflows\n• Navigate complex clinical and regulatory domains (e.g., MDS, LTCF, immunizations, clinical documentation) and translate that understanding into product direction\n• Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders\n• Manage products through the full development lifecycle — from discovery and strategy through delivery and iteration\n\nYour Key Strengths: \n \n• Bachelor's degree in Healthcare, Engineering, Business Administration, or related field\n• 3+ years of product management experience\n• Experience managing software products through the full development lifecycle\n• Strong background in healthcare IT, clinical workflows, or regulatory systems\n• Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority\n• Comfort with technical concepts including APIs, integrations, and modern development practices\n• Excellent communication skills — you can make complex topics clear for any audience\n\nNice to haves:\n\n• Experience building or integrating AI/ML-powered product features\n• Familiarity with clinical documentation, regulatory instruments (MDS, LTCF), or long-term care workflows\n• A track record of revitalizing or modernizing legacy products\n• A bias toward product impact over process — you focus on outcomes, not just output\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job Summary:
\n\n
PointClickCare is looking for a Product Manager to join our Senior Care Product team. In this role, you'll own product strategy and execution for a portfolio of clinical and regulatory products used by over 30,000 provider organizations. You'll be expected to deeply understand the problem space, make strategic trade-offs, and drive product decisions that improve outcomes for both providers and residents. This is not a requirements-gathering role — you'll be accountable for product impact.
\n
We're looking for someone who can balance maintaining and improving established products with identifying opportunities to modernize and innovate, including leveraging AI and intelligent logic to transform how our customers work.
\n
Reporting to the Director, Product Management
\nKey Duties and Responsibilities:
\n• Own product strategy, roadmap, and execution for your portfolio of Senior Care products
• Drive product decisions grounded in customer insights, data, regulatory requirements, and business value — not just feature requests
• Partner closely with engineering teams to shape solutions and deliver outcomes
• Identify opportunities to modernize legacy products through AI, automation, and smarter workflows
• Navigate complex clinical and regulatory domains (e.g., MDS, LTCF, immunizations, clinical documentation) and translate that understanding into product direction
• Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders
• Manage products through the full development lifecycle — from discovery and strategy through delivery and iteration
\nYour Key Strengths:
\n
\n• Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
• 3+ years of product management experience
• Experience managing software products through the full development lifecycle
• Strong background in healthcare IT, clinical workflows, or regulatory systems
• Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
• Comfort with technical concepts including APIs, integrations, and modern development practices
• Excellent communication skills — you can make complex topics clear for any audience
Nice to haves:
\n• Experience building or integrating AI/ML-powered product features
• Familiarity with clinical documentation, regulatory instruments (MDS, LTCF), or long-term care workflows
• A track record of revitalizing or modernizing legacy products
• A bias toward product impact over process — you focus on outcomes, not just output
","id":"3c9ba80b-66a5-4376-89b3-0388e9bd0b3a","lists":[],"salaryRange":{"min":110000,"max":130000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $110,000 - $130,000 + 10% performance-based bonus and full-time benefits.
\n
\nOur salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Periodic travel to Mississauga and/or Salt Lake City for onboarding, team events, and company meetings. You'll also travel to customer sites as needed to lead discovery sessions, participate in feedback discussions, and deepen your understanding of how our products are used in practice.
","salaryDescriptionPlain":"US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $110,000 - $130,000 + 10% performance-based bonus and full-time benefits. \n \nOur salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\n\n\nPeriodic travel to Mississauga and/or Salt Lake City for onboarding, team events, and company meetings. You'll also travel to customer sites as needed to lead discovery sessions, participate in feedback discussions, and deepen your understanding of how our products are used in practice.\n\n\n","text":"(US) - Product Manager (Senior Care)","country":"US","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Job Summary:
\n\n
PointClickCare is looking for a Product Manager to join our Senior Care Product team. In this role, you'll own product strategy and execution for a portfolio of clinical and regulatory products used by over 30,000 provider organizations. You'll be expected to deeply understand the problem space, make strategic trade-offs, and drive product decisions that improve outcomes for both providers and residents. This is not a requirements-gathering role — you'll be accountable for product impact.
\n
We're looking for someone who can balance maintaining and improving established products with identifying opportunities to modernize and innovate, including leveraging AI and intelligent logic to transform how our customers work.
\n
Reporting to the Director, Product Management
\nKey Duties and Responsibilities:
\n• Own product strategy, roadmap, and execution for your portfolio of Senior Care products
• Drive product decisions grounded in customer insights, data, regulatory requirements, and business value — not just feature requests
• Partner closely with engineering teams to shape solutions and deliver outcomes
• Identify opportunities to modernize legacy products through AI, automation, and smarter workflows
• Navigate complex clinical and regulatory domains (e.g., MDS, LTCF, immunizations, clinical documentation) and translate that understanding into product direction
• Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders
• Manage products through the full development lifecycle — from discovery and strategy through delivery and iteration
\nYour Key Strengths:
\n
\n• Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
• 3+ years of product management experience
• Experience managing software products through the full development lifecycle
• Strong background in healthcare IT, clinical workflows, or regulatory systems
• Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
• Comfort with technical concepts including APIs, integrations, and modern development practices
• Excellent communication skills — you can make complex topics clear for any audience
Nice to haves:
\n• Experience building or integrating AI/ML-powered product features
• Familiarity with clinical documentation, regulatory instruments (MDS, LTCF), or long-term care workflows
• A track record of revitalizing or modernizing legacy products
• A bias toward product impact over process — you focus on outcomes, not just output
","descriptionBodyPlain":"Job Summary:\nPointClickCare is looking for a Product Manager to join our Senior Care Product team. In this role, you'll own product strategy and execution for a portfolio of clinical and regulatory products used by over 30,000 provider organizations. You'll be expected to deeply understand the problem space, make strategic trade-offs, and drive product decisions that improve outcomes for both providers and residents. This is not a requirements-gathering role — you'll be accountable for product impact.\nWe're looking for someone who can balance maintaining and improving established products with identifying opportunities to modernize and innovate, including leveraging AI and intelligent logic to transform how our customers work.\nReporting to the Director, Product Management \n\nKey Duties and Responsibilities:\n\n• Own product strategy, roadmap, and execution for your portfolio of Senior Care products\n• Drive product decisions grounded in customer insights, data, regulatory requirements, and business value — not just feature requests\n• Partner closely with engineering teams to shape solutions and deliver outcomes\n• Identify opportunities to modernize legacy products through AI, automation, and smarter workflows\n• Navigate complex clinical and regulatory domains (e.g., MDS, LTCF, immunizations, clinical documentation) and translate that understanding into product direction\n• Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders\n• Manage products through the full development lifecycle — from discovery and strategy through delivery and iteration\n\nYour Key Strengths: \n \n• Bachelor's degree in Healthcare, Engineering, Business Administration, or related field\n• 3+ years of product management experience\n• Experience managing software products through the full development lifecycle\n• Strong background in healthcare IT, clinical workflows, or regulatory systems\n• Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority\n• Comfort with technical concepts including APIs, integrations, and modern development practices\n• Excellent communication skills — you can make complex topics clear for any audience\n\nNice to haves:\n\n• Experience building or integrating AI/ML-powered product features\n• Familiarity with clinical documentation, regulatory instruments (MDS, LTCF), or long-term care workflows\n• A track record of revitalizing or modernizing legacy products\n• A bias toward product impact over process — you focus on outcomes, not just output\n","hostedUrl":"https://jobs.lever.co/pointclickcare/3c9ba80b-66a5-4376-89b3-0388e9bd0b3a","applyUrl":"https://jobs.lever.co/pointclickcare/3c9ba80b-66a5-4376-89b3-0388e9bd0b3a/apply"},{"additionalPlain":"","additional":"At PointClickCare, base salary and commissions are among the many components that make up our total rewards package. The US on target earnings range (base salary + commissions) for this position is $151,000 - $162,000 + benefits. Our ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Sales","allLocations":["Remote, USA"]},"createdAt":1781539831478,"descriptionPlain":"","description":"The Account Executive is a quota‑carrying Field Sales role responsible for driving revenue growth within a defined territory of named or high‑potential accounts. This role owns strategic account planning, consultative selling, and end‑to‑end execution of complex sales opportunities, including expansion and cross‑sell motions. The Account Executive operates with significant autonomy, applies judgment across ambiguous and multi‑stakeholder deals, and acts as the primary orchestrator of internal resources to deliver measurable customer and business outcomes.
\n
\nThis role covers our EHR for Practice Groups product, with a mid market territory focus.
","id":"79e21555-bd4b-4d20-9620-76d289908e53","lists":[{"text":"Key Responsibilities ","content":"\nOwn and achieve assigned revenue quota by leading end‑to‑end sales execution across a defined territory or portfolio of named accounts, with accountability for pipeline health, deal strategy, and closed‑won results.\nDevelop and execute strategic account and territory plans informed by whitespace analysis, customer segmentation, win/loss insights, and near‑ and long‑term growth opportunities.\nBuild and expand executive‑level relationships by tailoring engagement strategies across clinical, operational, and financial stakeholders, elevating conversations from feature‑based discussions to strategic and transformational value.\nLead complex, consultative sales opportunities by surfacing explicit and implicit customer needs, aligning PointClickCare solutions to high‑impact problems, and facilitating ROI‑ and outcome‑based selling aligned to customer business models.\nStructure and negotiate complex deals within established commercial frameworks by clearly communicating pricing models, business cases, and trade‑offs, navigating procurement and legal processes as needed, and balancing customer value with company objectives.\nUse approved AI‑enabled tools to improve productivity, prioritization, and quality of outcomes, validating AI‑generated outputs, maintaining data accuracy, and following governance requirements.\n"},{"text":"Required Skills","content":"\nDemonstrated ability to independently own and close complex, multi‑stakeholder sales opportunities. \nStrong consultative selling capabilities, including discovery, objection handling, storytelling, and business case development. \nAbility to develop and execute strategic account plans within a defined territory or portfolio. \nStrong collaboration and influence skills to orchestrate cross‑functional partners in support of customer outcomes. \nProficiency using CRM and sales enablement tools to manage pipeline, forecasting, and performance.\n"},{"text":"Preferred Skills","content":"\nExperience selling SaaS or technology solutions, preferably in healthcare, digital health, or care delivery platforms. \nStrong understanding of clinical, operational, and financial buyer dynamics in healthcare systems or post‑acute care. \nExperience structuring moderate to high‑complexity commercial agreements. \nDemonstrated ability to effectively use approved AI tools to support daily work, including applying judgment to validate outputs, maintain data accuracy, and follow responsible AI and data governance standards.\n"}],"salaryRange":{"min":151000,"max":162000,"currency":"USD","interval":"per-year-salary"},"text":"(US) Account Executive - Physician Groups","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"The Account Executive is a quota‑carrying Field Sales role responsible for driving revenue growth within a defined territory of named or high‑potential accounts. This role owns strategic account planning, consultative selling, and end‑to‑end execution of complex sales opportunities, including expansion and cross‑sell motions. The Account Executive operates with significant autonomy, applies judgment across ambiguous and multi‑stakeholder deals, and acts as the primary orchestrator of internal resources to deliver measurable customer and business outcomes.
\n
\nThis role covers our EHR for Practice Groups product, with a mid market territory focus.
","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/pointclickcare/79e21555-bd4b-4d20-9620-76d289908e53","applyUrl":"https://jobs.lever.co/pointclickcare/79e21555-bd4b-4d20-9620-76d289908e53/apply"},{"additionalPlain":"It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Contract","department":"PointClickCare","location":"Remote, USA","team":"Engineering","allLocations":["Remote, USA"]},"createdAt":1779221012689,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\nThis is a part-time contract opportunity that may serve as a supplemental engagement for individuals currently in full-time roles. The position offers flexible scheduling, with a commitment of up to 28 hours per week. \n \n \n- The role is largely (95%) completing labeling of PointClickCare clinical notes for data input to help train AI models. There are often singular project tasks at hand that requires sitting for extended periods of time while labeling data.\n- While labeling, provide clinical feedback and recommendations using nursing knowledge of Senior Living/SNF electronic medical record\n- Provide Clinical expertise within the labeling team.\nAbility to align with set labeling rules as well as provide challenging input regarding potential labeling changes with the goal of improving the product.\n- Work with a team of subject matter experts involving quality review of AI products.\n-Complete the required training as defined by security, clinical director and HR.\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
This is a part-time contract opportunity that may serve as a supplemental engagement for individuals currently in full-time roles. The position offers flexible scheduling, with a commitment of up to 28 hours per week.
\n
\n
\n- The role is largely (95%) completing labeling of PointClickCare clinical notes for data input to help train AI models. There are often singular project tasks at hand that requires sitting for extended periods of time while labeling data.
\n- While labeling, provide clinical feedback and recommendations using nursing knowledge of Senior Living/SNF electronic medical record
\n- Provide Clinical expertise within the labeling team.
\nAbility to align with set labeling rules as well as provide challenging input regarding potential labeling changes with the goal of improving the product.
\n- Work with a team of subject matter experts involving quality review of AI products.
\n-Complete the required training as defined by security, clinical director and HR.
","id":"a63158af-849c-43b8-a759-5ea67c7af8a6","lists":[{"text":"Requirements","content":"\nClinical background ( RN, NP) – at least 5 years' acute or LTPAC clinical experience, clinical software experience and predictive intelligence with an EHR preferred\nA general familiarity with how AI is being used in healthcare and understanding terminology such as LLM, NLP, hallucinations\nClinical degree required; bachelor's degree preferred with proof of clinical license verification\nStrong organizational and project management skills\nMust be a self-starter and work independently\nMust be a multitasker with excellent communication skills who is energized by working in a complex, dynamic, and fast-paced environment Experience in data labeling, supporting and servicing customers using a clinical software application is preferred Technical acumen or familiarity with the PointClickCare EHR is preferred but not required\nPassion for transforming healthcare\nSpecifics Include:\nPhysical security requirements while working within the job, including a private space, a properly secured Wi-Fi connection, no shared access to the computer used for labeling\nInstall the approved and assigned VPN and use a particular internet browser as defined by the project\nPossess strong proficiency in written and spoken English with professional communication skills and the ability to understand medical terminology Must be able to complete the required background check, contract period and follow HR policies while representing PCC and the period that follows based on policy.\n\n
"}],"salaryRange":{"min":37.5,"max":40.4,"currency":"USD","interval":"per-hour-wage"},"salaryDescription":"This is contract role paid in an hourly rate, based on a 40 hour work week. The offer range is $37.50-$40.40 USD per hour, and is not eligible for benefits or paid time off. You will receive another 4% per hour in lieu of these benefits. Your recruiter can share more information about the terms during the hiring process.
","salaryDescriptionPlain":"This is contract role paid in an hourly rate, based on a 40 hour work week. The offer range is $37.50-$40.40 USD per hour, and is not eligible for benefits or paid time off. You will receive another 4% per hour in lieu of these benefits. Your recruiter can share more information about the terms during the hiring process.\n","text":"(US) Clinical AI Nurse SME - 3 Month Contract","country":"US","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n","descriptionBody":"This is a part-time contract opportunity that may serve as a supplemental engagement for individuals currently in full-time roles. The position offers flexible scheduling, with a commitment of up to 28 hours per week.
\n
\n
\n- The role is largely (95%) completing labeling of PointClickCare clinical notes for data input to help train AI models. There are often singular project tasks at hand that requires sitting for extended periods of time while labeling data.
\n- While labeling, provide clinical feedback and recommendations using nursing knowledge of Senior Living/SNF electronic medical record
\n- Provide Clinical expertise within the labeling team.
\nAbility to align with set labeling rules as well as provide challenging input regarding potential labeling changes with the goal of improving the product.
\n- Work with a team of subject matter experts involving quality review of AI products.
\n-Complete the required training as defined by security, clinical director and HR.
","descriptionBodyPlain":"This is a part-time contract opportunity that may serve as a supplemental engagement for individuals currently in full-time roles. The position offers flexible scheduling, with a commitment of up to 28 hours per week. \n \n \n- The role is largely (95%) completing labeling of PointClickCare clinical notes for data input to help train AI models. There are often singular project tasks at hand that requires sitting for extended periods of time while labeling data.\n- While labeling, provide clinical feedback and recommendations using nursing knowledge of Senior Living/SNF electronic medical record\n- Provide Clinical expertise within the labeling team.\nAbility to align with set labeling rules as well as provide challenging input regarding potential labeling changes with the goal of improving the product.\n- Work with a team of subject matter experts involving quality review of AI products.\n-Complete the required training as defined by security, clinical director and HR.\n","hostedUrl":"https://jobs.lever.co/pointclickcare/a63158af-849c-43b8-a759-5ea67c7af8a6","applyUrl":"https://jobs.lever.co/pointclickcare/a63158af-849c-43b8-a759-5ea67c7af8a6/apply"},{"additionalPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $95,000-$106,000 (Overtime Exempt)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\n\nPointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $95,000-$106,000 (Overtime Exempt)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Customer Success","allLocations":["Remote, USA"]},"createdAt":1779134702144,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nReporting to the Director, Customer Success, the Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions.\n \nThis position can work remotely and will travel to various PointClickCare and client locations as required (25-50%). The territory you'd support is the Great Lakes in the US.\n \n \n \n \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Reporting to the Director, Customer Success, the Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions.
\n
\nThis position can work remotely and will travel to various PointClickCare and client locations as required (25-50%). The territory you'd support is the Great Lakes in the US.
\n
\n
\n
\n
","id":"9041a46d-c06c-4269-94f8-b5dbf719f706","lists":[{"text":"Key Responsibilities","content":"
\n\nBuild, grow, and expand client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization (administration, IT, clinical, financial, etc. including C-Suite) to achieve overall customer success and satisfaction.\nSpeak to all market segments/lines of business and make recommendations that impact the business holistically.\nLeverage product and industry knowledge to clearly communicate the company vision and meet customer goals.\nMaintain an understanding of PointClickCare’s products & services, industry knowledge and trends to drive customer engagement.\nDevelop and execute strategic account plans (Success Plans), identify organizational goals, and provide guidance to clients to achieve successful and valuable outcomes.\nConduct business reviews (Success Reviews) with key contacts/decision makers to drive further adoption and increase value of PointClickCare solutions.\nWork with clients to understand their objectives and align those with PCC solutions.\nConsult with clients to solve problems by having value-based conversations.\nWork cross functionally with internal teams to advocate on behalf of customers, as well as maximize expansion, adoption, and retention of subscriptions to make our customers successful and ensure their requests are prioritized and addressed.\nWork closely with the Account Executive in identifying and uncovering possible sales expansion opportunities to make our customers successful.\nProactively provide early warning and turnaround strategies that focus on customer health and mitigate churn.\nAct as a point of escalation, when required, to help manage customer expectations, and develop Save plans for at-risk accounts.\nDemonstrate empathy in all customer dealings.\nCommunicate effectively to quickly gain buy-in from internal and/or external stakeholders.\nFlexible when facing tough calls and embrace difficult conversations.\nConvey outcomes and objectives timely via written documentation.\nMeet and exceed KPIs while maintaining strong client relationships.\nComplete CSM Certification within 12-months of hire.\n"},{"text":"Required Experience","content":"
\n\nYou are passionate about working with teammates and customers to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations\n Experience in a Customer Success role managing a book of business in the healthcare SaaS space\nStrong customer orientation focused on delivering customer outcomes\n Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments \nProven track record of sustaining and growing relationships and delivering results\nExcellent communication and presentation skills\nGood analytical and problem-solving skills\nStrong leadership ability and collaborative working style\nExperience using a CRM tool (Salesforce and/or Gainsight)\n"},{"text":"Preferred Experience","content":"
\n\nEHR experience\nLong-term post-acute care domain knowledge is an asset\nExperience presenting to and building relationships with executives\n"}],"salaryRange":{"min":95000,"max":106000,"currency":"USD","interval":"per-year-salary"},"text":"(US) Customer Success Manager - Great Lakes","country":"US","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Reporting to the Director, Customer Success, the Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions.
\n
\nThis position can work remotely and will travel to various PointClickCare and client locations as required (25-50%). The territory you'd support is the Great Lakes in the US.
\n
\n
\n
\n
","descriptionBodyPlain":"Reporting to the Director, Customer Success, the Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions.\n \nThis position can work remotely and will travel to various PointClickCare and client locations as required (25-50%). The territory you'd support is the Great Lakes in the US.\n \n \n \n \n","hostedUrl":"https://jobs.lever.co/pointclickcare/9041a46d-c06c-4269-94f8-b5dbf719f706","applyUrl":"https://jobs.lever.co/pointclickcare/9041a46d-c06c-4269-94f8-b5dbf719f706/apply"},{"additionalPlain":"This is contract role paid in an hourly rate, based on a 40 hour work week. The offer is $36 USD per hour, and is not eligible for benefits or paid time off. You will receive another 4% per hour in lieu of these benefits. Your recruiter can share more information about the terms during the hiring process.\n \n#LI-SG1 #LI-Remote\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"This is contract role paid in an hourly rate, based on a 40 hour work week. The offer is $36 USD per hour, and is not eligible for benefits or paid time off. You will receive another 4% per hour in lieu of these benefits. Your recruiter can share more information about the terms during the hiring process.
\n
\n#LI-SG1 #LI-Remote
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Contract","department":"Acute & Payer","location":"Remote, USA","team":"Sales","allLocations":["Remote, USA"]},"createdAt":1780079472481,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\nThe Role: As an entry-level salaried sales position, the Sales Development Representative (SDR) will support a Senior Sales Executive and be responsible for day-to-day interactions with our prospective customers in the health care industry. The SDR, as part of a larger team, plays a major role in the company's business development efforts, from establishing initial contact with customers and potential customers to facilitating follow up activities that lead to new business opportunities. The primary responsibility for the SDR will be to schedule conference calls and meetings for the VP of Sales with prospects that likely have never heard of our company. The headquarters for this role is based in Salt Lake City, Utah, but is remote for those living in North America.\n \nWho you'll work with: You will be part of our growing sales team with the ability to directly impact the success of the organization. You'll be working directly with our Sales Team, Director of Sales Operations, Product Team, Marketing and much more.\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
The Role: As an entry-level salaried sales position, the Sales Development Representative (SDR) will support a Senior Sales Executive and be responsible for day-to-day interactions with our prospective customers in the health care industry. The SDR, as part of a larger team, plays a major role in the company's business development efforts, from establishing initial contact with customers and potential customers to facilitating follow up activities that lead to new business opportunities. The primary responsibility for the SDR will be to schedule conference calls and meetings for the VP of Sales with prospects that likely have never heard of our company. The headquarters for this role is based in Salt Lake City, Utah, but is remote for those living in North America.
\n
\nWho you'll work with: You will be part of our growing sales team with the ability to directly impact the success of the organization. You'll be working directly with our Sales Team, Director of Sales Operations, Product Team, Marketing and much more.
\n
\nContract: to cover a maternity leave through March 19th, 2027.
","id":"ec0a5e23-74ae-4b52-83bf-0a1d30090f61","lists":[{"text":"What you'll be doing day to day:","content":"\nDevelop strong content knowledge of the healthcare industry\nResearch potential prospects\nCreate a strategic outreach plan with Vice President of Sales to target prospective customers\nCold call and email to schedule meetings and conference calls.\nIdentify and target prospective ED Medical Directors, CMOs, and other healthcare executives through strategic planning and execution \nCommunicate with prospective customers including chief health care executives using creative outreach methods via email and phone \nAchieve weekly, monthly and quarterly goals through scheduling of meetings and appointments for Vice President of Sales with prospective customers\nPrepare background material and market research in preparation for all sales meetings and appointments \nManage post-sales meeting follow up such as scheduling follow up calls and assisting with the new customer sales process \nMaintain internal database to track key performance metrics and sales and marketing activities \nOwn calendaring, logistics and administrative responsibilities for all pieces of the sales process for the Vice President of Sales \nManage special projects as necessary\n"},{"text":"Skills and experience we're looking for:","content":"\nBachelor's Degree or equivalent experience\nCustomer service experience\nExperience working in a team environment\nSales or fundraising experience\nStrong communication skills\nProven ability to meet and exceed goals\nAbility to communicate by e-mail and phone\nAbility to overcome challenges or obstacles in the moment \nAttention to detail\n"}],"salaryRange":{"min":34,"max":36,"currency":"USD","interval":"per-hour-wage"},"salaryDescription":"This is contract role paid in an hourly rate, based on a 40 hour work week. The offer is $36 USD per hour, and is not eligible for benefits or paid time off. You will receive another 4% per hour in lieu of these benefits. Your recruiter can share more information about the terms during the hiring process.
","salaryDescriptionPlain":"This is contract role paid in an hourly rate, based on a 40 hour work week. The offer is $36 USD per hour, and is not eligible for benefits or paid time off. You will receive another 4% per hour in lieu of these benefits. Your recruiter can share more information about the terms during the hiring process.\n","text":"(US) Sales Development Representative, Acute & Payer (10 Month Contract)","country":"US","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n","descriptionBody":"The Role: As an entry-level salaried sales position, the Sales Development Representative (SDR) will support a Senior Sales Executive and be responsible for day-to-day interactions with our prospective customers in the health care industry. The SDR, as part of a larger team, plays a major role in the company's business development efforts, from establishing initial contact with customers and potential customers to facilitating follow up activities that lead to new business opportunities. The primary responsibility for the SDR will be to schedule conference calls and meetings for the VP of Sales with prospects that likely have never heard of our company. The headquarters for this role is based in Salt Lake City, Utah, but is remote for those living in North America.
\n
\nWho you'll work with: You will be part of our growing sales team with the ability to directly impact the success of the organization. You'll be working directly with our Sales Team, Director of Sales Operations, Product Team, Marketing and much more.
\n
\nContract: to cover a maternity leave through March 19th, 2027.
","descriptionBodyPlain":"The Role: As an entry-level salaried sales position, the Sales Development Representative (SDR) will support a Senior Sales Executive and be responsible for day-to-day interactions with our prospective customers in the health care industry. The SDR, as part of a larger team, plays a major role in the company's business development efforts, from establishing initial contact with customers and potential customers to facilitating follow up activities that lead to new business opportunities. The primary responsibility for the SDR will be to schedule conference calls and meetings for the VP of Sales with prospects that likely have never heard of our company. The headquarters for this role is based in Salt Lake City, Utah, but is remote for those living in North America.\n \nWho you'll work with: You will be part of our growing sales team with the ability to directly impact the success of the organization. You'll be working directly with our Sales Team, Director of Sales Operations, Product Team, Marketing and much more.\n","hostedUrl":"https://jobs.lever.co/pointclickcare/ec0a5e23-74ae-4b52-83bf-0a1d30090f61","applyUrl":"https://jobs.lever.co/pointclickcare/ec0a5e23-74ae-4b52-83bf-0a1d30090f61/apply"},{"additionalPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $80,500 - $89,400 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\n\nPointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $80,500 - $89,400 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Professional Services","allLocations":["Remote, USA"]},"createdAt":1776786026201,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nPosition Summary\nAs part of the Professional Services, Solution Services team, the Software Implementation Consultant, will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings. \n \nThe Software Implementation Consultant will report to the Manager, Professional Services.\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary
\nAs part of the Professional Services, Solution Services team, the Software Implementation Consultant, will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings.
\n
\nThe Software Implementation Consultant will report to the Manager, Professional Services.
","id":"264e2c0a-82c0-49dd-8c8d-44a183a8f97e","lists":[{"text":"Key Responsibilities","content":"\nPrincipal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals\nLead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value\nTranslate technical requirements and execute system configuration setup\nEnsure data quality, integrity, and security requirements for all customer databases\nAssess and validate the implementation plan and manage communication among project stakeholders\nTroubleshoot and resolve configuration issues with great attention to detail\nUpdate and maintain training databases to incorporate new product releases, enhancements, and leading practices\nIdentify and suggest configuration improvements to drive efficiency and enhanced customer outcomes\nEstablish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills\nIn collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation\nLead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.\nTest, pilot, and document new professional services offerings\nDevelop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes\nWhen needed, travel to customer on-site locations to lead and direct meetings and presentations \n"},{"text":"Required Experience","content":"\nPost-secondary education in business or technology related field (preferred)\nExcellent communication, organizational and collaboration skills\nPrevious experience configuring or implementing a software solution, database testing and end-user support, preferred\nStrong analytical and problem-solving skills\nDemonstrated attention to detail and quality validation process adherence\nConsulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence\nExperience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time\nProven ability to take accountability for a project, demonstrating initiative, and delivering on\nSelf-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights\nMust be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills\n2-4+ years in a software implementation role\nHealthcare market experience, preferred\n"}],"salaryRange":{"min":80500,"max":89400,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $80,500 - $89,400 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $80,500 - $89,400 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n","text":"(US) Software Implementation Consultant - Clinical","country":"US","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Position Summary
\nAs part of the Professional Services, Solution Services team, the Software Implementation Consultant, will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings.
\n
\nThe Software Implementation Consultant will report to the Manager, Professional Services.
","descriptionBodyPlain":"Position Summary\nAs part of the Professional Services, Solution Services team, the Software Implementation Consultant, will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings. \n \nThe Software Implementation Consultant will report to the Manager, Professional Services.\n","hostedUrl":"https://jobs.lever.co/pointclickcare/264e2c0a-82c0-49dd-8c8d-44a183a8f97e","applyUrl":"https://jobs.lever.co/pointclickcare/264e2c0a-82c0-49dd-8c8d-44a183a8f97e/apply"},{"additionalPlain":"It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"#LI-TW1
\n#LI-Remote
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Contract","department":"PointClickCare","location":"Remote, USA","team":"Marketing","allLocations":["Remote, USA"]},"createdAt":1778078207965,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Position Summary:
\nPointClickCare is looking for an experienced B2B Sr. Marketing Manager to joining our growing SaaS healthcare technology company. As a Sr. Marketing Manager, you will lead strategy planning, executing, and measuring the performance of marketing campaigns for PointClickCare. You will drive product demand through multiple channels including paid ads, publications, web, email, social and multiple onsite channels. You will lead cross-functional teams inclusive of Product Managers, Digital Marketers, Content Strategies, and Senior Business Leaders. The Sr. Marketing Manager will be accountable for directing agency strategy and aligning all activity across the Marketing Mangers.
\n
\nA successful candidate will have excellent written and oral communication skills, data driven analyses and insights, strong interpersonal skills, deep curiosity about how things work, and a passion for building excellent value propositions and communication plans.
","id":"e974c780-199c-4f28-bf26-8246c39c92fa","lists":[{"text":"Key Responsibilities:","content":"\nWork Across a dynamic ecosystem of stakeholders to develop, execute and maintain large high-impact multi-touch campaigns inclusive of events, that inspire consumers and drive engagement\nOwn agency of record strategy for the business unit inclusive of campaign strategy, appropriate channel mix, budget management, analyzing campaign performance and ensuring effective communication between PointClickCare and the agency.\nSubject matter expert in industry leveraging customer insights to produce audience-centric derivative content\nLead customer journey seeking out ways to utilize marketing automation to improve processes and gain visibility into lead quality\nResearch and refine new marketing approaches to reach and engage key audiences\nRegularly dive deep into data reports and dashboard to monitor campaign results and drive strategic decision making to optimize\nManage multiple projects and balancing contending priorities in a rapidly changing environment\nProvide clear, consistent, and frequent communication with executive level stakeholders inclusive of marketing strategy, goals, and performance of campaigns.\nLead the development of comprehensive account-based marketing strategies aligned to be executed across the Marketing Managers.\nAct as team lead by supporting with training or coaching to enhance their skills and grow in their roles. \nAnticipated travel 10%\n"},{"text":"Skills & Experience:","content":"\n6+ years of B2B marketing experience\nExperience building, executing, and scaling cross-functional programs or marketing campaigns from concept to completion\nExperiencing leading teams or mentoring junior team members\nExperience using data and metrics to measure impact and determine improvements\nExperience with paid and owned and operated channels (i.e. email, onsite, etc.)\nExperience presenting ideas to executive levels of an organization to gain support for initiatives\nExperience with Excel or Salesforce (data manipulation, macros, charts, and pivot tables)\nProven success in developing and executing account-based marketing campaigns to drive engagement and revenue. \n"},{"text":"Preferred Experience:","content":"\nExperience managing external partners to develop marketing programs\nExperience in paid search and paid social\nExperience in healthcare technology\nExperience managing large amount of data including customer segments and online campaign metrics\n7+ years of B2B marketing experience\nExperience working with marketing agencies for execution\n"}],"salaryRange":{"min":64.66,"max":71.83,"currency":"USD","interval":"per-hour-wage"},"text":"(US) Sr. Marketing Manager (1 year contract)","country":"US","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n","descriptionBody":"Position Summary:
\nPointClickCare is looking for an experienced B2B Sr. Marketing Manager to joining our growing SaaS healthcare technology company. As a Sr. Marketing Manager, you will lead strategy planning, executing, and measuring the performance of marketing campaigns for PointClickCare. You will drive product demand through multiple channels including paid ads, publications, web, email, social and multiple onsite channels. You will lead cross-functional teams inclusive of Product Managers, Digital Marketers, Content Strategies, and Senior Business Leaders. The Sr. Marketing Manager will be accountable for directing agency strategy and aligning all activity across the Marketing Mangers.
\n
\nA successful candidate will have excellent written and oral communication skills, data driven analyses and insights, strong interpersonal skills, deep curiosity about how things work, and a passion for building excellent value propositions and communication plans.
","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/pointclickcare/e974c780-199c-4f28-bf26-8246c39c92fa","applyUrl":"https://jobs.lever.co/pointclickcare/e974c780-199c-4f28-bf26-8246c39c92fa/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Product Management","allLocations":["Remote, USA"]},"createdAt":1777409210780,"descriptionPlain":"Job Title: Associate Product Manager - Data ProjectsLocation: Remote - USA\n\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n \nAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\nPosition Summary:\nAs an Associate Product Manager at PointClickCare,you’ll join our Senior Care Advanced Insights Team to support data, analytics, and AI products that help that help care teams deliver exceptional care. You are responsible for working directly with the Engineering and Product teams to deliver products with an amazing experience to end users and customers.\nYou create and maintain a healthy backlog for the team while ensuring a successful and tactical execution for Product and Operations.\nIn this role, you will partner with Senior Product Managers to obtain guidance and mentorship as needed. You approach your work with natural curiosity and use your growth mindset to maximize the value in your delivery of various PointClickCare Products.\nKey Responsibilities:\nUnderstand company strategy and how it connects to Product strategy and assigned scope.\nBecome the product expert for their assigned scope, including product functionality and how the product creates value for customers and users.\nServe as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.\nMaintain a prioritized backlog and write user stories, acceptance criteria and other artifacts to support engineering teams in delivering on product priorities.\nContinuously assess ways to improve products and services.\nIdentify, communicate and bring the right people together to manage risks timely and effectively\nOversee the data-to-insight pipeline, including data ingestion, cataloguing, normalization, model training and deployment\nWork with engineering, data and AI platform teams to ensure seamless data flow\nWork with customers to ensure product-market fit\nRequired Skills & Qualifications:\nBachelor’s degree in business, computer science, or a healthcare-related field of study.\n1-3 years working in Product management or related discipline, preferably in a health tech SaaS business.\nExperience with SaaS, Big Data, AI/ML preferred\nUnderstanding of healthcare data (Quality Programs, Claims, etc)\nFamiliarity with data structures, SQL, Python, BI tools (PowerBI), React, Databricks\nData Driven - experience managing, receiving, and delivering timely reports to a variety of team members.\nCurious, takes initiative, and receptive to new ideas.\nProven ability to work cross functionally with various teams\nAdaptive to a dynamic and fast paced work style\nDemonstrated ability to create and execute a plan to achieve a desired result.\nInvestigate, gather, and document detailed information regarding defects\nExperience with contributing to and executing on a Product roadmap.\nExperience working in a health tech SaaS B2B business preferred\nExperience in Product Life Cycle, Forecasting, Launch planning.\nFocus on delivery of product in alignment with strategy\nProven ability to influence cross-functional teams (without formal authority) and guide them to solve complex problems.\nAbility to communicate effectively with internal and external stakeholders, both orally and in writing.\nStrong work experience in Cross Functional setting (Product, Engineering, Operations, etc.) \nStrong written and verbal communication skills, with the ability to listen and understand an audience and tailor communication accordingly. \nAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $87,900 - $97,700+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\nPointClickCare Benefits & Perks \nBenefits starting from Day 1\nRetirement Plan Matching (RRSP & 401K)\nFlexible Paid Time Off\nLifestyle/Wellness Spending Account\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program\nLearning Programs & Resources\nEmployee Recognition … and more!\nEqual Employment Opportunity:\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n#LI-Remote\n","description":"Job Title: Associate Product Manager - Data Projects
Location: Remote - USA
\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
\nAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\nPosition Summary:
\nAs an Associate Product Manager at PointClickCare, you’ll join our Senior Care Advanced Insights Team to support data, analytics, and AI products that help that help care teams deliver exceptional care. You are responsible for working directly with the Engineering and Product teams to deliver products with an amazing experience to end users and customers.
\nYou create and maintain a healthy backlog for the team while ensuring a successful and tactical execution for Product and Operations.
\nIn this role, you will partner with Senior Product Managers to obtain guidance and mentorship as needed. You approach your work with natural curiosity and use your growth mindset to maximize the value in your delivery of various PointClickCare Products.
\nKey Responsibilities:
\n\n- Understand company strategy and how it connects to Product strategy and assigned scope.
\n- Become the product expert for their assigned scope, including product functionality and how the product creates value for customers and users.
\n- Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
\n- Maintain a prioritized backlog and write user stories, acceptance criteria and other artifacts to support engineering teams in delivering on product priorities.
\n- Continuously assess ways to improve products and services.
\n- Identify, communicate and bring the right people together to manage risks timely and effectively
\n- Oversee the data-to-insight pipeline, including data ingestion, cataloguing, normalization, model training and deployment
\n- Work with engineering, data and AI platform teams to ensure seamless data flow
\n- Work with customers to ensure product-market fit
\n
\nRequired Skills & Qualifications:
\n\n- Bachelor’s degree in business, computer science, or a healthcare-related field of study.
\n- 1-3 years working in Product management or related discipline, preferably in a health tech SaaS business.
\n- Experience with SaaS, Big Data, AI/ML preferred
\n- Understanding of healthcare data (Quality Programs, Claims, etc)
\n- Familiarity with data structures, SQL, Python, BI tools (PowerBI), React, Databricks
\n- Data Driven - experience managing, receiving, and delivering timely reports to a variety of team members.
\n- Curious, takes initiative, and receptive to new ideas.
\n- Proven ability to work cross functionally with various teams
\n- Adaptive to a dynamic and fast paced work style
\n- Demonstrated ability to create and execute a plan to achieve a desired result.
\n- Investigate, gather, and document detailed information regarding defects
\n- Experience with contributing to and executing on a Product roadmap.
\n- Experience working in a health tech SaaS B2B business preferred
\n- Experience in Product Life Cycle, Forecasting, Launch planning.
\n- Focus on delivery of product in alignment with strategy
\n- Proven ability to influence cross-functional teams (without formal authority) and guide them to solve complex problems.
\n- Ability to communicate effectively with internal and external stakeholders, both orally and in writing.
\n- Strong work experience in Cross Functional setting (Product, Engineering, Operations, etc.)
\n- Strong written and verbal communication skills, with the ability to listen and understand an audience and tailor communication accordingly.
\n
\nAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $87,900 - $97,700+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\nPointClickCare Benefits & Perks
\n\n- Benefits starting from Day 1
\n- Retirement Plan Matching (RRSP & 401K)
\n- Flexible Paid Time Off
\n- Lifestyle/Wellness Spending Account
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Learning Programs & Resources
\n- Employee Recognition … and more!
\n
\nEqual Employment Opportunity:
\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n#LI-Remote
","id":"116ecefc-4316-44ae-87ed-889bd206fca6","lists":[],"salaryRange":{"min":87900,"max":97700,"currency":"CAD","interval":"per-year-salary"},"text":"Associate Product Manager - Data Projects","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"Job Title: Associate Product Manager - Data Projects
Location: Remote - USA
\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
\nAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\nPosition Summary:
\nAs an Associate Product Manager at PointClickCare, you’ll join our Senior Care Advanced Insights Team to support data, analytics, and AI products that help that help care teams deliver exceptional care. You are responsible for working directly with the Engineering and Product teams to deliver products with an amazing experience to end users and customers.
\nYou create and maintain a healthy backlog for the team while ensuring a successful and tactical execution for Product and Operations.
\nIn this role, you will partner with Senior Product Managers to obtain guidance and mentorship as needed. You approach your work with natural curiosity and use your growth mindset to maximize the value in your delivery of various PointClickCare Products.
\nKey Responsibilities:
\n\n- Understand company strategy and how it connects to Product strategy and assigned scope.
\n- Become the product expert for their assigned scope, including product functionality and how the product creates value for customers and users.
\n- Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
\n- Maintain a prioritized backlog and write user stories, acceptance criteria and other artifacts to support engineering teams in delivering on product priorities.
\n- Continuously assess ways to improve products and services.
\n- Identify, communicate and bring the right people together to manage risks timely and effectively
\n- Oversee the data-to-insight pipeline, including data ingestion, cataloguing, normalization, model training and deployment
\n- Work with engineering, data and AI platform teams to ensure seamless data flow
\n- Work with customers to ensure product-market fit
\n
\nRequired Skills & Qualifications:
\n\n- Bachelor’s degree in business, computer science, or a healthcare-related field of study.
\n- 1-3 years working in Product management or related discipline, preferably in a health tech SaaS business.
\n- Experience with SaaS, Big Data, AI/ML preferred
\n- Understanding of healthcare data (Quality Programs, Claims, etc)
\n- Familiarity with data structures, SQL, Python, BI tools (PowerBI), React, Databricks
\n- Data Driven - experience managing, receiving, and delivering timely reports to a variety of team members.
\n- Curious, takes initiative, and receptive to new ideas.
\n- Proven ability to work cross functionally with various teams
\n- Adaptive to a dynamic and fast paced work style
\n- Demonstrated ability to create and execute a plan to achieve a desired result.
\n- Investigate, gather, and document detailed information regarding defects
\n- Experience with contributing to and executing on a Product roadmap.
\n- Experience working in a health tech SaaS B2B business preferred
\n- Experience in Product Life Cycle, Forecasting, Launch planning.
\n- Focus on delivery of product in alignment with strategy
\n- Proven ability to influence cross-functional teams (without formal authority) and guide them to solve complex problems.
\n- Ability to communicate effectively with internal and external stakeholders, both orally and in writing.
\n- Strong work experience in Cross Functional setting (Product, Engineering, Operations, etc.)
\n- Strong written and verbal communication skills, with the ability to listen and understand an audience and tailor communication accordingly.
\n
\nAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $87,900 - $97,700+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\nPointClickCare Benefits & Perks
\n\n- Benefits starting from Day 1
\n- Retirement Plan Matching (RRSP & 401K)
\n- Flexible Paid Time Off
\n- Lifestyle/Wellness Spending Account
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Learning Programs & Resources
\n- Employee Recognition … and more!
\n
\nEqual Employment Opportunity:
\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n#LI-Remote
","descriptionBodyPlain":"Job Title: Associate Product Manager - Data ProjectsLocation: Remote - USA\n\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n \nAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\nPosition Summary:\nAs an Associate Product Manager at PointClickCare,you’ll join our Senior Care Advanced Insights Team to support data, analytics, and AI products that help that help care teams deliver exceptional care. You are responsible for working directly with the Engineering and Product teams to deliver products with an amazing experience to end users and customers.\nYou create and maintain a healthy backlog for the team while ensuring a successful and tactical execution for Product and Operations.\nIn this role, you will partner with Senior Product Managers to obtain guidance and mentorship as needed. You approach your work with natural curiosity and use your growth mindset to maximize the value in your delivery of various PointClickCare Products.\nKey Responsibilities:\nUnderstand company strategy and how it connects to Product strategy and assigned scope.\nBecome the product expert for their assigned scope, including product functionality and how the product creates value for customers and users.\nServe as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.\nMaintain a prioritized backlog and write user stories, acceptance criteria and other artifacts to support engineering teams in delivering on product priorities.\nContinuously assess ways to improve products and services.\nIdentify, communicate and bring the right people together to manage risks timely and effectively\nOversee the data-to-insight pipeline, including data ingestion, cataloguing, normalization, model training and deployment\nWork with engineering, data and AI platform teams to ensure seamless data flow\nWork with customers to ensure product-market fit\nRequired Skills & Qualifications:\nBachelor’s degree in business, computer science, or a healthcare-related field of study.\n1-3 years working in Product management or related discipline, preferably in a health tech SaaS business.\nExperience with SaaS, Big Data, AI/ML preferred\nUnderstanding of healthcare data (Quality Programs, Claims, etc)\nFamiliarity with data structures, SQL, Python, BI tools (PowerBI), React, Databricks\nData Driven - experience managing, receiving, and delivering timely reports to a variety of team members.\nCurious, takes initiative, and receptive to new ideas.\nProven ability to work cross functionally with various teams\nAdaptive to a dynamic and fast paced work style\nDemonstrated ability to create and execute a plan to achieve a desired result.\nInvestigate, gather, and document detailed information regarding defects\nExperience with contributing to and executing on a Product roadmap.\nExperience working in a health tech SaaS B2B business preferred\nExperience in Product Life Cycle, Forecasting, Launch planning.\nFocus on delivery of product in alignment with strategy\nProven ability to influence cross-functional teams (without formal authority) and guide them to solve complex problems.\nAbility to communicate effectively with internal and external stakeholders, both orally and in writing.\nStrong work experience in Cross Functional setting (Product, Engineering, Operations, etc.) \nStrong written and verbal communication skills, with the ability to listen and understand an audience and tailor communication accordingly. \nAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $87,900 - $97,700+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\nPointClickCare Benefits & Perks \nBenefits starting from Day 1\nRetirement Plan Matching (RRSP & 401K)\nFlexible Paid Time Off\nLifestyle/Wellness Spending Account\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program\nLearning Programs & Resources\nEmployee Recognition … and more!\nEqual Employment Opportunity:\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n#LI-Remote\n","hostedUrl":"https://jobs.lever.co/pointclickcare/116ecefc-4316-44ae-87ed-889bd206fca6","applyUrl":"https://jobs.lever.co/pointclickcare/116ecefc-4316-44ae-87ed-889bd206fca6/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga, Ontario","team":"Product Management","allLocations":["Mississauga, Ontario"]},"createdAt":1777408981564,"descriptionPlain":"Job Title: Associate Product Manager - Data ProjectsLocation: Mississauga, ON\nHybrid/Remote: Hybrid\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\nAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\nPosition Summary:\nAs an Associate Product Manager at PointClickCare,you’ll join our Senior Care Advanced Insights Team to support data, analytics, and AI products that help that help care teams deliver exceptional care. You are responsible for working directly with the Engineering and Product teams to deliver products with an amazing experience to end users and customers.\nYou create and maintain a healthy backlog for the team while ensuring a successful and tactical execution for Product and Operations.\nIn this role, you will partner with Senior Product Managers to obtain guidance and mentorship as needed. You approach your work with natural curiosity and use your growth mindset to maximize the value in your delivery of various PointClickCare Products.\nKey Responsibilities:\nUnderstand company strategy and how it connects to Product strategy and assigned scope.\nBecome the product expert for their assigned scope, including product functionality and how the product creates value for customers and users.\nServe as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.\nMaintain a prioritized backlog and write user stories, acceptance criteria and other artifacts to support engineering teams in delivering on product priorities.\nContinuously assess ways to improve products and services.\nIdentify, communicate and bring the right people together to manage risks timely and effectively\nOversee the data-to-insight pipeline, including data ingestion, cataloguing, normalization, model training and deployment\nWork with engineering, data and AI platform teams to ensure seamless data flow\nWork with customers to ensure product-market fit\nRequired Skills & Qualifications:\nBachelor’s degree in business, computer science, or a healthcare-related field of study.\n1-3 years working in Product management or related discipline, preferably in a health tech SaaS business.\nExperience with SaaS, Big Data, AI/ML preferred\nUnderstanding of healthcare data (Quality Programs, Claims, etc)\nFamiliarity with data structures, SQL, Python, BI tools (PowerBI), React, Databricks\nData Driven - experience managing, receiving, and delivering timely reports to a variety of team members.\nCurious, takes initiative, and receptive to new ideas.\nProven ability to work cross functionally with various teams\nAdaptive to a dynamic and fast paced work style\nDemonstrated ability to create and execute a plan to achieve a desired result.\nInvestigate, gather, and document detailed information regarding defects\nExperience with contributing to and executing on a Product roadmap.\nExperience working in a health tech SaaS B2B business preferred\nExperience in Product Life Cycle, Forecasting, Launch planning.\nFocus on delivery of product in alignment with strategy\nProven ability to influence cross-functional teams (without formal authority) and guide them to solve complex problems.\nAbility to communicate effectively with internal and external stakeholders, both orally and in writing.\nStrong work experience in Cross Functional setting (Product, Engineering, Operations, etc.) \nStrong written and verbal communication skills, with the ability to listen and understand an audience and tailor communication accordingly. \nAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $87,500 - $97,200+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\nPointClickCare Benefits & Perks \nBenefits starting from Day 1\nRetirement Plan Matching (RRSP & 401K)\nFlexible Paid Time Off\nLifestyle/Wellness Spending Account\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program\nLearning Programs & Resources\nEmployee Recognition … and more!\nEqual Employment Opportunity:\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n#LI-Hybrid\n","description":"Job Title: Associate Product Manager - Data Projects
Location: Mississauga, ON
Hybrid/Remote: Hybrid
\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
\nAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\nPosition Summary:
\nAs an Associate Product Manager at PointClickCare, you’ll join our Senior Care Advanced Insights Team to support data, analytics, and AI products that help that help care teams deliver exceptional care. You are responsible for working directly with the Engineering and Product teams to deliver products with an amazing experience to end users and customers.
\nYou create and maintain a healthy backlog for the team while ensuring a successful and tactical execution for Product and Operations.
\nIn this role, you will partner with Senior Product Managers to obtain guidance and mentorship as needed. You approach your work with natural curiosity and use your growth mindset to maximize the value in your delivery of various PointClickCare Products.
\nKey Responsibilities:
\n\n- Understand company strategy and how it connects to Product strategy and assigned scope.
\n- Become the product expert for their assigned scope, including product functionality and how the product creates value for customers and users.
\n- Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
\n- Maintain a prioritized backlog and write user stories, acceptance criteria and other artifacts to support engineering teams in delivering on product priorities.
\n- Continuously assess ways to improve products and services.
\n- Identify, communicate and bring the right people together to manage risks timely and effectively
\n- Oversee the data-to-insight pipeline, including data ingestion, cataloguing, normalization, model training and deployment
\n- Work with engineering, data and AI platform teams to ensure seamless data flow
\n- Work with customers to ensure product-market fit
\n
\nRequired Skills & Qualifications:
\n\n- Bachelor’s degree in business, computer science, or a healthcare-related field of study.
\n- 1-3 years working in Product management or related discipline, preferably in a health tech SaaS business.
\n- Experience with SaaS, Big Data, AI/ML preferred
\n- Understanding of healthcare data (Quality Programs, Claims, etc)
\n- Familiarity with data structures, SQL, Python, BI tools (PowerBI), React, Databricks
\n- Data Driven - experience managing, receiving, and delivering timely reports to a variety of team members.
\n- Curious, takes initiative, and receptive to new ideas.
\n- Proven ability to work cross functionally with various teams
\n- Adaptive to a dynamic and fast paced work style
\n- Demonstrated ability to create and execute a plan to achieve a desired result.
\n- Investigate, gather, and document detailed information regarding defects
\n- Experience with contributing to and executing on a Product roadmap.
\n- Experience working in a health tech SaaS B2B business preferred
\n- Experience in Product Life Cycle, Forecasting, Launch planning.
\n- Focus on delivery of product in alignment with strategy
\n- Proven ability to influence cross-functional teams (without formal authority) and guide them to solve complex problems.
\n- Ability to communicate effectively with internal and external stakeholders, both orally and in writing.
\n- Strong work experience in Cross Functional setting (Product, Engineering, Operations, etc.)
\n- Strong written and verbal communication skills, with the ability to listen and understand an audience and tailor communication accordingly.
\n
\nAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $87,500 - $97,200+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\nPointClickCare Benefits & Perks
\n\n- Benefits starting from Day 1
\n- Retirement Plan Matching (RRSP & 401K)
\n- Flexible Paid Time Off
\n- Lifestyle/Wellness Spending Account
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Learning Programs & Resources
\n- Employee Recognition … and more!
\n
\nEqual Employment Opportunity:
\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n#LI-Hybrid
","id":"fcd3a41a-aff7-48cc-8bea-3a3f1f6ae1a4","lists":[],"salaryRange":{"min":87500,"max":97200,"currency":"CAD","interval":"per-year-salary"},"text":"Associate Product Manager - Data Projects","country":"CA","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"Job Title: Associate Product Manager - Data Projects
Location: Mississauga, ON
Hybrid/Remote: Hybrid
\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
\nAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\nPosition Summary:
\nAs an Associate Product Manager at PointClickCare, you’ll join our Senior Care Advanced Insights Team to support data, analytics, and AI products that help that help care teams deliver exceptional care. You are responsible for working directly with the Engineering and Product teams to deliver products with an amazing experience to end users and customers.
\nYou create and maintain a healthy backlog for the team while ensuring a successful and tactical execution for Product and Operations.
\nIn this role, you will partner with Senior Product Managers to obtain guidance and mentorship as needed. You approach your work with natural curiosity and use your growth mindset to maximize the value in your delivery of various PointClickCare Products.
\nKey Responsibilities:
\n\n- Understand company strategy and how it connects to Product strategy and assigned scope.
\n- Become the product expert for their assigned scope, including product functionality and how the product creates value for customers and users.
\n- Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
\n- Maintain a prioritized backlog and write user stories, acceptance criteria and other artifacts to support engineering teams in delivering on product priorities.
\n- Continuously assess ways to improve products and services.
\n- Identify, communicate and bring the right people together to manage risks timely and effectively
\n- Oversee the data-to-insight pipeline, including data ingestion, cataloguing, normalization, model training and deployment
\n- Work with engineering, data and AI platform teams to ensure seamless data flow
\n- Work with customers to ensure product-market fit
\n
\nRequired Skills & Qualifications:
\n\n- Bachelor’s degree in business, computer science, or a healthcare-related field of study.
\n- 1-3 years working in Product management or related discipline, preferably in a health tech SaaS business.
\n- Experience with SaaS, Big Data, AI/ML preferred
\n- Understanding of healthcare data (Quality Programs, Claims, etc)
\n- Familiarity with data structures, SQL, Python, BI tools (PowerBI), React, Databricks
\n- Data Driven - experience managing, receiving, and delivering timely reports to a variety of team members.
\n- Curious, takes initiative, and receptive to new ideas.
\n- Proven ability to work cross functionally with various teams
\n- Adaptive to a dynamic and fast paced work style
\n- Demonstrated ability to create and execute a plan to achieve a desired result.
\n- Investigate, gather, and document detailed information regarding defects
\n- Experience with contributing to and executing on a Product roadmap.
\n- Experience working in a health tech SaaS B2B business preferred
\n- Experience in Product Life Cycle, Forecasting, Launch planning.
\n- Focus on delivery of product in alignment with strategy
\n- Proven ability to influence cross-functional teams (without formal authority) and guide them to solve complex problems.
\n- Ability to communicate effectively with internal and external stakeholders, both orally and in writing.
\n- Strong work experience in Cross Functional setting (Product, Engineering, Operations, etc.)
\n- Strong written and verbal communication skills, with the ability to listen and understand an audience and tailor communication accordingly.
\n
\nAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $87,500 - $97,200+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\nPointClickCare Benefits & Perks
\n\n- Benefits starting from Day 1
\n- Retirement Plan Matching (RRSP & 401K)
\n- Flexible Paid Time Off
\n- Lifestyle/Wellness Spending Account
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Learning Programs & Resources
\n- Employee Recognition … and more!
\n
\nEqual Employment Opportunity:
\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n#LI-Hybrid
","descriptionBodyPlain":"Job Title: Associate Product Manager - Data ProjectsLocation: Mississauga, ON\nHybrid/Remote: Hybrid\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\nAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\nPosition Summary:\nAs an Associate Product Manager at PointClickCare,you’ll join our Senior Care Advanced Insights Team to support data, analytics, and AI products that help that help care teams deliver exceptional care. You are responsible for working directly with the Engineering and Product teams to deliver products with an amazing experience to end users and customers.\nYou create and maintain a healthy backlog for the team while ensuring a successful and tactical execution for Product and Operations.\nIn this role, you will partner with Senior Product Managers to obtain guidance and mentorship as needed. You approach your work with natural curiosity and use your growth mindset to maximize the value in your delivery of various PointClickCare Products.\nKey Responsibilities:\nUnderstand company strategy and how it connects to Product strategy and assigned scope.\nBecome the product expert for their assigned scope, including product functionality and how the product creates value for customers and users.\nServe as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.\nMaintain a prioritized backlog and write user stories, acceptance criteria and other artifacts to support engineering teams in delivering on product priorities.\nContinuously assess ways to improve products and services.\nIdentify, communicate and bring the right people together to manage risks timely and effectively\nOversee the data-to-insight pipeline, including data ingestion, cataloguing, normalization, model training and deployment\nWork with engineering, data and AI platform teams to ensure seamless data flow\nWork with customers to ensure product-market fit\nRequired Skills & Qualifications:\nBachelor’s degree in business, computer science, or a healthcare-related field of study.\n1-3 years working in Product management or related discipline, preferably in a health tech SaaS business.\nExperience with SaaS, Big Data, AI/ML preferred\nUnderstanding of healthcare data (Quality Programs, Claims, etc)\nFamiliarity with data structures, SQL, Python, BI tools (PowerBI), React, Databricks\nData Driven - experience managing, receiving, and delivering timely reports to a variety of team members.\nCurious, takes initiative, and receptive to new ideas.\nProven ability to work cross functionally with various teams\nAdaptive to a dynamic and fast paced work style\nDemonstrated ability to create and execute a plan to achieve a desired result.\nInvestigate, gather, and document detailed information regarding defects\nExperience with contributing to and executing on a Product roadmap.\nExperience working in a health tech SaaS B2B business preferred\nExperience in Product Life Cycle, Forecasting, Launch planning.\nFocus on delivery of product in alignment with strategy\nProven ability to influence cross-functional teams (without formal authority) and guide them to solve complex problems.\nAbility to communicate effectively with internal and external stakeholders, both orally and in writing.\nStrong work experience in Cross Functional setting (Product, Engineering, Operations, etc.) \nStrong written and verbal communication skills, with the ability to listen and understand an audience and tailor communication accordingly. \nAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $87,500 - $97,200+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\nPointClickCare Benefits & Perks \nBenefits starting from Day 1\nRetirement Plan Matching (RRSP & 401K)\nFlexible Paid Time Off\nLifestyle/Wellness Spending Account\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program\nLearning Programs & Resources\nEmployee Recognition … and more!\nEqual Employment Opportunity:\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n#LI-Hybrid\n","hostedUrl":"https://jobs.lever.co/pointclickcare/fcd3a41a-aff7-48cc-8bea-3a3f1f6ae1a4","applyUrl":"https://jobs.lever.co/pointclickcare/fcd3a41a-aff7-48cc-8bea-3a3f1f6ae1a4/apply"},{"additionalPlain":"This is a pipeline requisition, meaning we’re proactively building a network of talented professionals for future opportunities at PointClickCare. While this role is not currently open, by joining our pipeline you’ll stay connected with us and be considered when relevant positions become available.\n\n\nPointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"This is a pipeline requisition, meaning we’re proactively building a network of talented professionals for future opportunities at PointClickCare. While this role is not currently open, by joining our pipeline you’ll stay connected with us and be considered when relevant positions become available.
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga, Ontario","team":"Sales","allLocations":["Mississauga, Ontario"]},"createdAt":1541085065881,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nAre you a Dynamic Sales Professional working in Healthcare, SaaS, or Enterprise Software and feel PointClickCare may be the place for you?! Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.\n \nJust because we don’t have any positions posted currently that fit your skills and experience doesn’t mean that we aren’t interested. We are always looking for the best and brightest and would love the opportunity to keep you informed about our most recent positions being posted and exciting information about PointClickCare. \n \nSome of the key areas we are expanding in are:\n- Channel Sales\n- Inside Sales\n- Sales Ops.\n- Assisted Living Facility (ALF) Sales\n- Account Management \n \nIf you are as passionate as we are about Healthcare and making a positive difference in people’s lives, please join us here and we look forward to getting know you! \n \nFor more information on PointClickCare please visit us on Glassdoor and LinkedIn\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Are you a Dynamic Sales Professional working in Healthcare, SaaS, or Enterprise Software and feel PointClickCare may be the place for you?! Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.
Just because we don’t have any positions posted currently that fit your skills and experience doesn’t mean that we aren’t interested. We are always looking for the best and brightest and would love the opportunity to keep you informed about our most recent positions being posted and exciting information about PointClickCare.
Some of the key areas we are expanding in are:
- Channel Sales
- Inside Sales
- Sales Ops.
- Assisted Living Facility (ALF) Sales
- Account Management
If you are as passionate as we are about Healthcare and making a positive difference in people’s lives, please join us here and we look forward to getting know you!
","id":"28537fcc-b49a-4187-a3fe-a2016af68fe4","lists":[],"text":"Canada Sales - Talent Community","country":"CA","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Are you a Dynamic Sales Professional working in Healthcare, SaaS, or Enterprise Software and feel PointClickCare may be the place for you?! Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.
Just because we don’t have any positions posted currently that fit your skills and experience doesn’t mean that we aren’t interested. We are always looking for the best and brightest and would love the opportunity to keep you informed about our most recent positions being posted and exciting information about PointClickCare.
Some of the key areas we are expanding in are:
- Channel Sales
- Inside Sales
- Sales Ops.
- Assisted Living Facility (ALF) Sales
- Account Management
If you are as passionate as we are about Healthcare and making a positive difference in people’s lives, please join us here and we look forward to getting know you!
","descriptionBodyPlain":"Are you a Dynamic Sales Professional working in Healthcare, SaaS, or Enterprise Software and feel PointClickCare may be the place for you?! Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.\n \nJust because we don’t have any positions posted currently that fit your skills and experience doesn’t mean that we aren’t interested. We are always looking for the best and brightest and would love the opportunity to keep you informed about our most recent positions being posted and exciting information about PointClickCare. \n \nSome of the key areas we are expanding in are:\n- Channel Sales\n- Inside Sales\n- Sales Ops.\n- Assisted Living Facility (ALF) Sales\n- Account Management \n \nIf you are as passionate as we are about Healthcare and making a positive difference in people’s lives, please join us here and we look forward to getting know you! \n \nFor more information on PointClickCare please visit us on Glassdoor and LinkedIn\n","hostedUrl":"https://jobs.lever.co/pointclickcare/28537fcc-b49a-4187-a3fe-a2016af68fe4","applyUrl":"https://jobs.lever.co/pointclickcare/28537fcc-b49a-4187-a3fe-a2016af68fe4/apply"},{"additionalPlain":"#Remote\n#Toronto\n#Tech C P2\n#MG-LI1 \n\n\nPointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"#Remote
#Toronto
#Tech C P2
#MG-LI1
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote or Mississauga","team":"Product Management","allLocations":["Remote or Mississauga"]},"createdAt":1778099207798,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nJob Summary:\n\nAt PointClickCare, we’re redefining how senior living providers deliver care, and we’re looking for a Product Manager ready to lead that transformation. In this role, you’ll own critical workflows—such as census data—that sit at the heart of the resident experience. Your focus will be on shaping how data flows, decisions are made, and care is delivered. You’ll drive end-to-end product outcomes by partnering closely with engineering and cross-functional teams to bring high-impact solutions to life.\nYou’re comfortable engaging directly with customers, collaborating across teams to solve meaningful problems, and bringing a natural curiosity and growth mindset to continuously improve outcomes and maximize value. This role is ideal for someone who thrives at the intersection of strategy and execution—someone who can translate complexity into clarity, turn insight into action, and consistently deliver meaningful value for customers.\n\nKey Responsibilities:\nOwn product strategy, roadmap, and execution for your portion of the Senior Living products.\nBecome the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user. \nServe as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery. \nMaintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities.\nCollaborate cross-functionally with design, engineering, customer success, and clinical stakeholders on how to improve. \nIdentify, communicate, and bring the right people together to manage risks timely and effectively.\nManage products through the full development lifecycle, from discovery and strategy through delivery and iteration. \nYour Key Strengths:\nBachelor’s degree in business, computer science, or a healthcare-related field of study. \n3+ years of experience in a Product management function \nStrong written and oral communication skills with internal and external stakeholders\nExcellent analytical and organizational skills and task management\nDemonstrated ability to manage products, innovation, and a general curiosity and drive for building great products. \nPrevious work Experience with Large Data foundations and Census work (Planning, collecting and processing population data, Address verification, preferred not required) \nNice to Haves:\nProven track record working with Technical Delivery and Engineering teams\nStrong understanding of Data foundation and regulatory functions that come from working with PHI\n \n\n\n\n \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job Summary:
At PointClickCare, we’re redefining how senior living providers deliver care, and we’re looking for a Product Manager ready to lead that transformation. In this role, you’ll own critical workflows—such as census data—that sit at the heart of the resident experience. Your focus will be on shaping how data flows, decisions are made, and care is delivered. You’ll drive end-to-end product outcomes by partnering closely with engineering and cross-functional teams to bring high-impact solutions to life.
\nYou’re comfortable engaging directly with customers, collaborating across teams to solve meaningful problems, and bringing a natural curiosity and growth mindset to continuously improve outcomes and maximize value. This role is ideal for someone who thrives at the intersection of strategy and execution—someone who can translate complexity into clarity, turn insight into action, and consistently deliver meaningful value for customers.
\n\n
Key Responsibilities:
\n
\n- Own product strategy, roadmap, and execution for your portion of the Senior Living products.
\n- Become the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user.
\n- Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
\n- Maintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities.
\n- Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders on how to improve.
\n- Identify, communicate, and bring the right people together to manage risks timely and effectively.
Manage products through the full development lifecycle, from discovery and strategy through delivery and iteration. \n
\n
Your Key Strengths:
\n\n- Bachelor’s degree in business, computer science, or a healthcare-related field of study.
\n- 3+ years of experience in a Product management function
\n- Strong written and oral communication skills with internal and external stakeholders
\n- Excellent analytical and organizational skills and task management
\n- Demonstrated ability to manage products, innovation, and a general curiosity and drive for building great products.
Previous work Experience with Large Data foundations and Census work (Planning, collecting and processing population data, Address verification, preferred not required) \n
\nNice to Haves:\n
\n- Proven track record working with Technical Delivery and Engineering teams
\n- Strong understanding of Data foundation and regulatory functions that come from working with PHI
\n
\n
\n
\n
","id":"8946a427-999b-451a-bf79-c68968632c06","lists":[],"salaryRange":{"min":110000,"max":120000,"interval":"per-year-salary","currency":"CAD"},"salaryDescription":"\n
Canada: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $110,000 - $120,000 + 10% performance-based bonus and full-time benefits.
\n
\n
Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Periodic travel to Mississauga and/or Salt Lake City for onboarding, team events, and company meetings. You'll also travel to customer sites as needed to lead discovery sessions, participate in feedback discussions, and deepen your understanding of how our products are used in practice.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Job Summary:
At PointClickCare, we’re redefining how senior living providers deliver care, and we’re looking for a Product Manager ready to lead that transformation. In this role, you’ll own critical workflows—such as census data—that sit at the heart of the resident experience. Your focus will be on shaping how data flows, decisions are made, and care is delivered. You’ll drive end-to-end product outcomes by partnering closely with engineering and cross-functional teams to bring high-impact solutions to life.
\nYou’re comfortable engaging directly with customers, collaborating across teams to solve meaningful problems, and bringing a natural curiosity and growth mindset to continuously improve outcomes and maximize value. This role is ideal for someone who thrives at the intersection of strategy and execution—someone who can translate complexity into clarity, turn insight into action, and consistently deliver meaningful value for customers.
\n\n
Key Responsibilities:
\n
\n- Own product strategy, roadmap, and execution for your portion of the Senior Living products.
\n- Become the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user.
\n- Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
\n- Maintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities.
\n- Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders on how to improve.
\n- Identify, communicate, and bring the right people together to manage risks timely and effectively.
Manage products through the full development lifecycle, from discovery and strategy through delivery and iteration. \n
\n
Your Key Strengths:
\n\n- Bachelor’s degree in business, computer science, or a healthcare-related field of study.
\n- 3+ years of experience in a Product management function
\n- Strong written and oral communication skills with internal and external stakeholders
\n- Excellent analytical and organizational skills and task management
\n- Demonstrated ability to manage products, innovation, and a general curiosity and drive for building great products.
Previous work Experience with Large Data foundations and Census work (Planning, collecting and processing population data, Address verification, preferred not required) \n
\nNice to Haves:\n
\n- Proven track record working with Technical Delivery and Engineering teams
\n- Strong understanding of Data foundation and regulatory functions that come from working with PHI
\n
\n
\n
\n
","descriptionBodyPlain":"Job Summary:\n\nAt PointClickCare, we’re redefining how senior living providers deliver care, and we’re looking for a Product Manager ready to lead that transformation. In this role, you’ll own critical workflows—such as census data—that sit at the heart of the resident experience. Your focus will be on shaping how data flows, decisions are made, and care is delivered. You’ll drive end-to-end product outcomes by partnering closely with engineering and cross-functional teams to bring high-impact solutions to life.\nYou’re comfortable engaging directly with customers, collaborating across teams to solve meaningful problems, and bringing a natural curiosity and growth mindset to continuously improve outcomes and maximize value. This role is ideal for someone who thrives at the intersection of strategy and execution—someone who can translate complexity into clarity, turn insight into action, and consistently deliver meaningful value for customers.\n\nKey Responsibilities:\nOwn product strategy, roadmap, and execution for your portion of the Senior Living products.\nBecome the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user. \nServe as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery. \nMaintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities.\nCollaborate cross-functionally with design, engineering, customer success, and clinical stakeholders on how to improve. \nIdentify, communicate, and bring the right people together to manage risks timely and effectively.\nManage products through the full development lifecycle, from discovery and strategy through delivery and iteration. \nYour Key Strengths:\nBachelor’s degree in business, computer science, or a healthcare-related field of study. \n3+ years of experience in a Product management function \nStrong written and oral communication skills with internal and external stakeholders\nExcellent analytical and organizational skills and task management\nDemonstrated ability to manage products, innovation, and a general curiosity and drive for building great products. \nPrevious work Experience with Large Data foundations and Census work (Planning, collecting and processing population data, Address verification, preferred not required) \nNice to Haves:\nProven track record working with Technical Delivery and Engineering teams\nStrong understanding of Data foundation and regulatory functions that come from working with PHI\n \n\n\n\n \n","hostedUrl":"https://jobs.lever.co/pointclickcare/8946a427-999b-451a-bf79-c68968632c06","applyUrl":"https://jobs.lever.co/pointclickcare/8946a427-999b-451a-bf79-c68968632c06/apply"},{"additionalPlain":"#Canada\n#Remote\n#MG-LI1\n\n\nPointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"#Canada
\n#Remote
\n#MG-LI1
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote or Mississauga","team":"Corporate Technology Solutions","allLocations":["Remote or Mississauga"]},"createdAt":1778100290547,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nJob Summary:\n \nThe Security Analyst will plan and carry out security measures to protect PointClickCare’s networks, data centers, cloud deployments, endpoints and systems, including Software as a Service environment (Corporate and Product Functions)\n \nThe Information Security Analyst will contribute to enhancement of security operations, cyber defense, and vuln management through automation, tool evaluation, and use of AI solutions. In addition, the Security Analyst will act as lead on specific projects and technologies, assuring effective implementation and management of security tools to continue to improve the security posture of PointClickCare. \n \nKey Duties and Responsibilities:\n \n •Primary point of contact to facilitate with the daily monitoring, assessing and reporting of security incidents from the SIEM platform. Manage processes relating to the installation, maintenance and operation of security infrastructure including SIEM, anti-virus, DLP, PAM, IAM, etc. \n•Proven experience with security software, such as: SIEM, Vulnerability Scanning, Advance Endpoint Protection (Anti-virus/Anti-Malware), Privilege Access Management, Data Loss. \n• Perform ad hoc threat risk assessment (TRA) on infrastructure and systems as well as cloud-based solutions and facilitate remediation tasks with other operational teams. Work independently, and with the team, to determine new methods of automating existing workflows (e.g., through the use of AI tools, automation frameworks, and workflow management solutions).\n•Working technical knowledge of IT technical environments with a strong understanding of IP, TCP/IP, network administration protocols, Access Control methods, WAFs, Firewalls, and virtualized access control solutions (e.g., Network Security Groups).\n•Understanding/working knowledge of Windows, Active Directory, Group Policy, DNS, and Apple operating systems.\n•Assist with ongoing Vulnerability Management program to perform routine vulnerability scans and working closely with SaaS\nOperations and Corporate Technology teams to coordinate remediation of identified findings.\n•Assist with the evaluation of security tools and processes in conjunction with Director, Security Operations. Recommend improvements to security tools, configurations, processes and policies. Report monthly security KPIs, change requests, incidents and threats/events.\n•Provide advice and apply your experience to help tune alerting to reduce false positives.\n•Actively assist with Security Incident Response process and support security investigations by documenting findings and root causes as and when needed, research and assess new threats and security alerts and determining relevance to company environments and staff.\n•Work closely with key business groups across the organization to develop and maintain a proactive company-wide security presence.\n•Act as a technical lead in security related projects/initiatives such as new security solutions to improve the overall security posture of PointClickCare.\n\n\nYour Key Strengths and qualifications:\n• Comfortable working alongside agentic AI systems in day-to-day security operations — including triaging alerts, reviewing AI-generated findings, and validating autonomous response actions before or after execution.\n• Basic understanding of how large language models (LLMs) function, including prompt construction, context management, and interpreting model outputs critically rather than accepting them at face value.\n• Ability to write simple skills or playbooks that extend agentic security platforms — such as defining investigation steps, enrichment logic, or response actions in structured formats (YAML, JSON, or platform-native DSLs).\n • Exposure to MCP (Model Context Protocol) or similar tool-integration frameworks; able to configure or write basic integrations that connect AI agents to external security tools (e.g., SIEMs, ticketing systems, threat intel feeds, EDR platforms).\n•Familiarity with security automation concepts — including trigger/condition/action logic, API-based integrations, and basic scripting (Python preferred) to build lightweight connectors or transform data between tools.\n• Able to recognize when an AI agent's output or behavior is anomalous, incorrect, or requires human escalation — demonstrating sound judgment in human-in-the-loop workflows. \n•Assist with periodic security audits on current PointClickCare infrastructure, and work with appropriate team(s), such as Security, Corporate Technology, SaaS Operations and other departments to remediate any vulnerabilities found. Participate in security investigations and compliance reviews, as requested by the GRC team. \n•Ability to work independently, engage leadership as needed, and be proactive in advancing company security posture. Complete other duties as assigned.\n•Extensive working knowledge of information security and vulnerabilities/threats, security best practices, tools, and techniques, including encryption.\n•Experience working with Python and PowerShell Experience in managing/administering Linux OS variants, PowerShell, bash/shell scripting, python\n \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job Summary:
\n
\nThe Security Analyst will plan and carry out security measures to protect PointClickCare’s networks, data centers, cloud deployments, endpoints and systems, including Software as a Service environment (Corporate and Product Functions)
\n
\nThe Information Security Analyst will contribute to enhancement of security operations, cyber defense, and vuln management through automation, tool evaluation, and use of AI solutions. In addition, the Security Analyst will act as lead on specific projects and technologies, assuring effective implementation and management of security tools to continue to improve the security posture of PointClickCare.
\n
\nKey Duties and Responsibilities:
\n
\n •Primary point of contact to facilitate with the daily monitoring, assessing and reporting of security incidents from the SIEM platform. Manage processes relating to the installation, maintenance and operation of security infrastructure including SIEM, anti-virus, DLP, PAM, IAM, etc.
\n•Proven experience with security software, such as: SIEM, Vulnerability Scanning, Advance Endpoint Protection (Anti-virus/Anti-Malware), Privilege Access Management, Data Loss.
\n• Perform ad hoc threat risk assessment (TRA) on infrastructure and systems as well as cloud-based solutions and facilitate remediation tasks with other operational teams. Work independently, and with the team, to determine new methods of automating existing workflows (e.g., through the use of AI tools, automation frameworks, and workflow management solutions).
\n•Working technical knowledge of IT technical environments with a strong understanding of IP, TCP/IP, network administration protocols, Access Control methods, WAFs, Firewalls, and virtualized access control solutions (e.g., Network Security Groups).
\n•Understanding/working knowledge of Windows, Active Directory, Group Policy, DNS, and Apple operating systems.
\n•Assist with ongoing Vulnerability Management program to perform routine vulnerability scans and working closely with SaaS
\nOperations and Corporate Technology teams to coordinate remediation of identified findings.
\n•Assist with the evaluation of security tools and processes in conjunction with Director, Security Operations. Recommend improvements to security tools, configurations, processes and policies. Report monthly security KPIs, change requests, incidents and threats/events.
\n•Provide advice and apply your experience to help tune alerting to reduce false positives.
\n•Actively assist with Security Incident Response process and support security investigations by documenting findings and root causes as and when needed, research and assess new threats and security alerts and determining relevance to company environments and staff.
\n•Work closely with key business groups across the organization to develop and maintain a proactive company-wide security presence.
\n•Act as a technical lead in security related projects/initiatives such as new security solutions to improve the overall security posture of PointClickCare.
\nYour Key Strengths and qualifications:
• Comfortable working alongside agentic AI systems in day-to-day security operations — including triaging alerts, reviewing AI-generated findings, and validating autonomous response actions before or after execution.
• Basic understanding of how large language models (LLMs) function, including prompt construction, context management, and interpreting model outputs critically rather than accepting them at face value.
• Ability to write simple skills or playbooks that extend agentic security platforms — such as defining investigation steps, enrichment logic, or response actions in structured formats (YAML, JSON, or platform-native DSLs).
• Exposure to MCP (Model Context Protocol) or similar tool-integration frameworks; able to configure or write basic integrations that connect AI agents to external security tools (e.g., SIEMs, ticketing systems, threat intel feeds, EDR platforms).
•Familiarity with security automation concepts — including trigger/condition/action logic, API-based integrations, and basic scripting (Python preferred) to build lightweight connectors or transform data between tools.
• Able to recognize when an AI agent's output or behavior is anomalous, incorrect, or requires human escalation — demonstrating sound judgment in human-in-the-loop workflows.\n
•Assist with periodic security audits on current PointClickCare infrastructure, and work with appropriate team(s), such as Security, Corporate Technology, SaaS Operations and other departments to remediate any vulnerabilities found. Participate in security investigations and compliance reviews, as requested by the GRC team.
\n
•Ability to work independently, engage leadership as needed, and be proactive in advancing company security posture. Complete other duties as assigned.
\n
•Extensive working knowledge of information security and vulnerabilities/threats, security best practices, tools, and techniques, including encryption.
\n
•Experience working with Python and PowerShell Experience in managing/administering Linux OS variants, PowerShell, bash/shell scripting, python
\n
\n
","id":"c68b5bd3-6dda-410c-bf32-28144f64289f","lists":[],"salaryRange":{"min":72000,"max":80000,"currency":"CAD","interval":"per-year-salary"},"salaryDescription":"
\nCanada: At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $72,000 -$80,000 + 10% bonus + benefits, overtime eligible.
\n
\nOur salary ranges are determined by job and level.
\nThe range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
","salaryDescriptionPlain":" \nCanada: At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $72,000 -$80,000 + 10% bonus + benefits, overtime eligible. \n \nOur salary ranges are determined by job and level.\n\nThe range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n","text":"Canada- Security Analyst I","country":"CA","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Job Summary:
\n
\nThe Security Analyst will plan and carry out security measures to protect PointClickCare’s networks, data centers, cloud deployments, endpoints and systems, including Software as a Service environment (Corporate and Product Functions)
\n
\nThe Information Security Analyst will contribute to enhancement of security operations, cyber defense, and vuln management through automation, tool evaluation, and use of AI solutions. In addition, the Security Analyst will act as lead on specific projects and technologies, assuring effective implementation and management of security tools to continue to improve the security posture of PointClickCare.
\n
\nKey Duties and Responsibilities:
\n
\n •Primary point of contact to facilitate with the daily monitoring, assessing and reporting of security incidents from the SIEM platform. Manage processes relating to the installation, maintenance and operation of security infrastructure including SIEM, anti-virus, DLP, PAM, IAM, etc.
\n•Proven experience with security software, such as: SIEM, Vulnerability Scanning, Advance Endpoint Protection (Anti-virus/Anti-Malware), Privilege Access Management, Data Loss.
\n• Perform ad hoc threat risk assessment (TRA) on infrastructure and systems as well as cloud-based solutions and facilitate remediation tasks with other operational teams. Work independently, and with the team, to determine new methods of automating existing workflows (e.g., through the use of AI tools, automation frameworks, and workflow management solutions).
\n•Working technical knowledge of IT technical environments with a strong understanding of IP, TCP/IP, network administration protocols, Access Control methods, WAFs, Firewalls, and virtualized access control solutions (e.g., Network Security Groups).
\n•Understanding/working knowledge of Windows, Active Directory, Group Policy, DNS, and Apple operating systems.
\n•Assist with ongoing Vulnerability Management program to perform routine vulnerability scans and working closely with SaaS
\nOperations and Corporate Technology teams to coordinate remediation of identified findings.
\n•Assist with the evaluation of security tools and processes in conjunction with Director, Security Operations. Recommend improvements to security tools, configurations, processes and policies. Report monthly security KPIs, change requests, incidents and threats/events.
\n•Provide advice and apply your experience to help tune alerting to reduce false positives.
\n•Actively assist with Security Incident Response process and support security investigations by documenting findings and root causes as and when needed, research and assess new threats and security alerts and determining relevance to company environments and staff.
\n•Work closely with key business groups across the organization to develop and maintain a proactive company-wide security presence.
\n•Act as a technical lead in security related projects/initiatives such as new security solutions to improve the overall security posture of PointClickCare.
\nYour Key Strengths and qualifications:
• Comfortable working alongside agentic AI systems in day-to-day security operations — including triaging alerts, reviewing AI-generated findings, and validating autonomous response actions before or after execution.
• Basic understanding of how large language models (LLMs) function, including prompt construction, context management, and interpreting model outputs critically rather than accepting them at face value.
• Ability to write simple skills or playbooks that extend agentic security platforms — such as defining investigation steps, enrichment logic, or response actions in structured formats (YAML, JSON, or platform-native DSLs).
• Exposure to MCP (Model Context Protocol) or similar tool-integration frameworks; able to configure or write basic integrations that connect AI agents to external security tools (e.g., SIEMs, ticketing systems, threat intel feeds, EDR platforms).
•Familiarity with security automation concepts — including trigger/condition/action logic, API-based integrations, and basic scripting (Python preferred) to build lightweight connectors or transform data between tools.
• Able to recognize when an AI agent's output or behavior is anomalous, incorrect, or requires human escalation — demonstrating sound judgment in human-in-the-loop workflows.\n
•Assist with periodic security audits on current PointClickCare infrastructure, and work with appropriate team(s), such as Security, Corporate Technology, SaaS Operations and other departments to remediate any vulnerabilities found. Participate in security investigations and compliance reviews, as requested by the GRC team.
\n
•Ability to work independently, engage leadership as needed, and be proactive in advancing company security posture. Complete other duties as assigned.
\n
•Extensive working knowledge of information security and vulnerabilities/threats, security best practices, tools, and techniques, including encryption.
\n
•Experience working with Python and PowerShell Experience in managing/administering Linux OS variants, PowerShell, bash/shell scripting, python
\n
\n
","descriptionBodyPlain":"Job Summary:\n \nThe Security Analyst will plan and carry out security measures to protect PointClickCare’s networks, data centers, cloud deployments, endpoints and systems, including Software as a Service environment (Corporate and Product Functions)\n \nThe Information Security Analyst will contribute to enhancement of security operations, cyber defense, and vuln management through automation, tool evaluation, and use of AI solutions. In addition, the Security Analyst will act as lead on specific projects and technologies, assuring effective implementation and management of security tools to continue to improve the security posture of PointClickCare. \n \nKey Duties and Responsibilities:\n \n •Primary point of contact to facilitate with the daily monitoring, assessing and reporting of security incidents from the SIEM platform. Manage processes relating to the installation, maintenance and operation of security infrastructure including SIEM, anti-virus, DLP, PAM, IAM, etc. \n•Proven experience with security software, such as: SIEM, Vulnerability Scanning, Advance Endpoint Protection (Anti-virus/Anti-Malware), Privilege Access Management, Data Loss. \n• Perform ad hoc threat risk assessment (TRA) on infrastructure and systems as well as cloud-based solutions and facilitate remediation tasks with other operational teams. Work independently, and with the team, to determine new methods of automating existing workflows (e.g., through the use of AI tools, automation frameworks, and workflow management solutions).\n•Working technical knowledge of IT technical environments with a strong understanding of IP, TCP/IP, network administration protocols, Access Control methods, WAFs, Firewalls, and virtualized access control solutions (e.g., Network Security Groups).\n•Understanding/working knowledge of Windows, Active Directory, Group Policy, DNS, and Apple operating systems.\n•Assist with ongoing Vulnerability Management program to perform routine vulnerability scans and working closely with SaaS\nOperations and Corporate Technology teams to coordinate remediation of identified findings.\n•Assist with the evaluation of security tools and processes in conjunction with Director, Security Operations. Recommend improvements to security tools, configurations, processes and policies. Report monthly security KPIs, change requests, incidents and threats/events.\n•Provide advice and apply your experience to help tune alerting to reduce false positives.\n•Actively assist with Security Incident Response process and support security investigations by documenting findings and root causes as and when needed, research and assess new threats and security alerts and determining relevance to company environments and staff.\n•Work closely with key business groups across the organization to develop and maintain a proactive company-wide security presence.\n•Act as a technical lead in security related projects/initiatives such as new security solutions to improve the overall security posture of PointClickCare.\n\n\nYour Key Strengths and qualifications:\n• Comfortable working alongside agentic AI systems in day-to-day security operations — including triaging alerts, reviewing AI-generated findings, and validating autonomous response actions before or after execution.\n• Basic understanding of how large language models (LLMs) function, including prompt construction, context management, and interpreting model outputs critically rather than accepting them at face value.\n• Ability to write simple skills or playbooks that extend agentic security platforms — such as defining investigation steps, enrichment logic, or response actions in structured formats (YAML, JSON, or platform-native DSLs).\n • Exposure to MCP (Model Context Protocol) or similar tool-integration frameworks; able to configure or write basic integrations that connect AI agents to external security tools (e.g., SIEMs, ticketing systems, threat intel feeds, EDR platforms).\n•Familiarity with security automation concepts — including trigger/condition/action logic, API-based integrations, and basic scripting (Python preferred) to build lightweight connectors or transform data between tools.\n• Able to recognize when an AI agent's output or behavior is anomalous, incorrect, or requires human escalation — demonstrating sound judgment in human-in-the-loop workflows. \n•Assist with periodic security audits on current PointClickCare infrastructure, and work with appropriate team(s), such as Security, Corporate Technology, SaaS Operations and other departments to remediate any vulnerabilities found. Participate in security investigations and compliance reviews, as requested by the GRC team. \n•Ability to work independently, engage leadership as needed, and be proactive in advancing company security posture. Complete other duties as assigned.\n•Extensive working knowledge of information security and vulnerabilities/threats, security best practices, tools, and techniques, including encryption.\n•Experience working with Python and PowerShell Experience in managing/administering Linux OS variants, PowerShell, bash/shell scripting, python\n \n","hostedUrl":"https://jobs.lever.co/pointclickcare/c68b5bd3-6dda-410c-bf32-28144f64289f","applyUrl":"https://jobs.lever.co/pointclickcare/c68b5bd3-6dda-410c-bf32-28144f64289f/apply"},{"additionalPlain":"#MG\n#Toronto\n#LI1\n","additional":"#MG
\n#Toronto
\n#LI1
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga","team":"Product Management","allLocations":["Mississauga"]},"createdAt":1771781126559,"descriptionPlain":"Job Summary:\n \nAt PointClickCare, Technical Program Managers are strategic enablers of product outcomes, connecting strategy, delivery, and learning across our product and engineering ecosystem. You’ll orchestrate complex initiatives that span products, platforms, and domains, ensuring empowered teams have the clarity, alignment, and flow to deliver meaningful customer and business impact.\n \nThe Importance of the Technical Program Manager and playing a key role in PointClickCare's mission, you are part of PointClickCare’s evolution toward an empowered, product-led organization, where outcomes define success and flow defines health. You’ll operate at the intersection of product, engineering, and platform - driving systems that enable every team to deliver with purpose, speed, and measurable impact.\n \nYou bring clarity to complexity, align teams around shared outcomes, and accelerate delivery with purpose and precision. \n \nReporting into the Director, Delivery Orchestration\n \nKey Responsibilities:\n \n•Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value.\n•Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow.\n•Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making.\n•Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability.\n•Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment.\n•Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared.\n•Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio.\n•AI fluency and curiosity: \n- Understanding of applied AI concepts \n- Comfort using AI tools to support analysis, documentation, and decision-making. \n- Awareness of responsible and ethical AI practices in engineering environments. \n•Travel to company Onsite -25% for eligibility \n \nYour Key Strengths:\n \n•Proven track record delivering complex programs (SaaS, large systems) that span multiple teams and domains\n(platform, product, data).\n•Technical fluency - you understand system architectures, APIs, integration patterns, and can engage in technical design conversations. (Frequent collaboration with Engineering)\n•Systems-level thinking - you see cross-cutting dependencies and can reason about how one program impacts others.\n•Influence without authority - you align stakeholders, manage conflict, and build consensus across teams with different priorities.\n•Data-driven mindset - you define and use meaningful metrics to track health, predict issues, and drive decisions.\n•Bias toward action & ownership - when ambiguity hits, you drive clarity and momentum.\n•Excellent communication skills - able to tailor messages and status to technical teams, product partners, and senior leadership.\n•Passion for using technology, including AI, to improve how teams work, decide, and deliver. \n•You connect dots across the portfolio to drive outcome alignment and accelerate flow.\n•You coach teams to operate with greater autonomy, velocity, and data-driven decision-making.\n•You embody AI-first leadership, role-modeling intelligent ways of working that elevate how the organization learns and executes.\n \nSkills And Qualifications:\n \n•Bachelor’s degree in computer science, Engineering, or related field, or equivalent practical experience.\nExperience\n•5+ years of experience leading complex software programs in TPM/EPM or similar roles.\n•3+ years driving multi-team initiatives across product and platform or infrastructure.\n•Experience translating strategy and OKRs into execution plans, managing dependencies, risks, and delivery health signals.\n•Proficient with program execution and delivery tooling (Jira, Confluence, Aha! or equivalents) for planning, dependency management, status reporting, and stakeholder visibility.\n•Technical fluency in modern software systems (APIs, architectures, integration patterns) and ability to engage in technical design conversations.\n•Experience using metrics to improve predictability, flow, and outcomes; comfort using AI tools to support analysis and decision-making.\n \n \n \n","description":"Job Summary:
\n
\nAt PointClickCare, Technical Program Managers are strategic enablers of product outcomes, connecting strategy, delivery, and learning across our product and engineering ecosystem. You’ll orchestrate complex initiatives that span products, platforms, and domains, ensuring empowered teams have the clarity, alignment, and flow to deliver meaningful customer and business impact.
\n
\nThe Importance of the Technical Program Manager and playing a key role in PointClickCare's mission, you are part of PointClickCare’s evolution toward an empowered, product-led organization, where outcomes define success and flow defines health. You’ll operate at the intersection of product, engineering, and platform - driving systems that enable every team to deliver with purpose, speed, and measurable impact.
\n
\nYou bring clarity to complexity, align teams around shared outcomes, and accelerate delivery with purpose and precision.
\n
\nReporting into the Director, Delivery Orchestration
\n
\nKey Responsibilities:
\n
\n•Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value.
\n•Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow.
\n•Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making.
\n•Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability.
\n•Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment.
\n•Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared.
\n•Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio.
\n•AI fluency and curiosity:
\n- Understanding of applied AI concepts
\n- Comfort using AI tools to support analysis, documentation, and decision-making.
\n- Awareness of responsible and ethical AI practices in engineering environments.
\n•Travel to company Onsite -25% for eligibility
\n
\nYour Key Strengths:
\n
\n•Proven track record delivering complex programs (SaaS, large systems) that span multiple teams and domains
\n(platform, product, data).
\n•Technical fluency - you understand system architectures, APIs, integration patterns, and can engage in technical design conversations. (Frequent collaboration with Engineering)
\n•Systems-level thinking - you see cross-cutting dependencies and can reason about how one program impacts others.
\n•Influence without authority - you align stakeholders, manage conflict, and build consensus across teams with different priorities.
\n•Data-driven mindset - you define and use meaningful metrics to track health, predict issues, and drive decisions.
\n•Bias toward action & ownership - when ambiguity hits, you drive clarity and momentum.
\n•Excellent communication skills - able to tailor messages and status to technical teams, product partners, and senior leadership.
\n•Passion for using technology, including AI, to improve how teams work, decide, and deliver.
\n•You connect dots across the portfolio to drive outcome alignment and accelerate flow.
\n•You coach teams to operate with greater autonomy, velocity, and data-driven decision-making.
\n•You embody AI-first leadership, role-modeling intelligent ways of working that elevate how the organization learns and executes.
\n
\nSkills And Qualifications:
\n
\n•Bachelor’s degree in computer science, Engineering, or related field, or equivalent practical experience.
\nExperience
\n•5+ years of experience leading complex software programs in TPM/EPM or similar roles.
\n•3+ years driving multi-team initiatives across product and platform or infrastructure.
\n•Experience translating strategy and OKRs into execution plans, managing dependencies, risks, and delivery health signals.
\n•Proficient with program execution and delivery tooling (Jira, Confluence, Aha! or equivalents) for planning, dependency management, status reporting, and stakeholder visibility.
\n•Technical fluency in modern software systems (APIs, architectures, integration patterns) and ability to engage in technical design conversations.
\n•Experience using metrics to improve predictability, flow, and outcomes; comfort using AI tools to support analysis and decision-making.
\n
\n
\n
","id":"6768d2b6-301e-47a3-a69d-79359c1e21b6","lists":[],"salaryRange":{"min":140000,"max":160000,"currency":"CAD","interval":"per-year-salary"},"salaryDescription":"Canada: At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $140,000 - $160,000 with a 15% Bonus and Fulltime benefits.
\n
\nOur salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
\n
\nPointClickCare Benefits & Perks:
\n
\n•Benefits starting from Day 1
\n•Retirement Plan Matching (RRSP & 401K)
\n•Flexible Paid Time Off
\n•Lifestyle/Wellness Spending Account
\n•Parental & Caregiver Leaves
\n•Fertility & Adoption Support
\n•Continuous Development Support Program
\n•Employee Assistance Program
\n•Learning Programs & Resources
\n•Employee Recognition … and more!
\n
","salaryDescriptionPlain":"Canada: At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $140,000 - $160,000 with a 15% Bonus and Fulltime benefits.\n \nOur salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n \n \nPointClickCare Benefits & Perks:\n \n•Benefits starting from Day 1\n•Retirement Plan Matching (RRSP & 401K)\n•Flexible Paid Time Off\n•Lifestyle/Wellness Spending Account\n•Parental & Caregiver Leaves\n•Fertility & Adoption Support\n•Continuous Development Support Program\n•Employee Assistance Program\n•Learning Programs & Resources\n•Employee Recognition … and more!\n \n","text":"Canada- Technical Program Manager (PEO)","country":"CA","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"Job Summary:
\n
\nAt PointClickCare, Technical Program Managers are strategic enablers of product outcomes, connecting strategy, delivery, and learning across our product and engineering ecosystem. You’ll orchestrate complex initiatives that span products, platforms, and domains, ensuring empowered teams have the clarity, alignment, and flow to deliver meaningful customer and business impact.
\n
\nThe Importance of the Technical Program Manager and playing a key role in PointClickCare's mission, you are part of PointClickCare’s evolution toward an empowered, product-led organization, where outcomes define success and flow defines health. You’ll operate at the intersection of product, engineering, and platform - driving systems that enable every team to deliver with purpose, speed, and measurable impact.
\n
\nYou bring clarity to complexity, align teams around shared outcomes, and accelerate delivery with purpose and precision.
\n
\nReporting into the Director, Delivery Orchestration
\n
\nKey Responsibilities:
\n
\n•Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value.
\n•Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow.
\n•Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making.
\n•Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability.
\n•Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment.
\n•Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared.
\n•Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio.
\n•AI fluency and curiosity:
\n- Understanding of applied AI concepts
\n- Comfort using AI tools to support analysis, documentation, and decision-making.
\n- Awareness of responsible and ethical AI practices in engineering environments.
\n•Travel to company Onsite -25% for eligibility
\n
\nYour Key Strengths:
\n
\n•Proven track record delivering complex programs (SaaS, large systems) that span multiple teams and domains
\n(platform, product, data).
\n•Technical fluency - you understand system architectures, APIs, integration patterns, and can engage in technical design conversations. (Frequent collaboration with Engineering)
\n•Systems-level thinking - you see cross-cutting dependencies and can reason about how one program impacts others.
\n•Influence without authority - you align stakeholders, manage conflict, and build consensus across teams with different priorities.
\n•Data-driven mindset - you define and use meaningful metrics to track health, predict issues, and drive decisions.
\n•Bias toward action & ownership - when ambiguity hits, you drive clarity and momentum.
\n•Excellent communication skills - able to tailor messages and status to technical teams, product partners, and senior leadership.
\n•Passion for using technology, including AI, to improve how teams work, decide, and deliver.
\n•You connect dots across the portfolio to drive outcome alignment and accelerate flow.
\n•You coach teams to operate with greater autonomy, velocity, and data-driven decision-making.
\n•You embody AI-first leadership, role-modeling intelligent ways of working that elevate how the organization learns and executes.
\n
\nSkills And Qualifications:
\n
\n•Bachelor’s degree in computer science, Engineering, or related field, or equivalent practical experience.
\nExperience
\n•5+ years of experience leading complex software programs in TPM/EPM or similar roles.
\n•3+ years driving multi-team initiatives across product and platform or infrastructure.
\n•Experience translating strategy and OKRs into execution plans, managing dependencies, risks, and delivery health signals.
\n•Proficient with program execution and delivery tooling (Jira, Confluence, Aha! or equivalents) for planning, dependency management, status reporting, and stakeholder visibility.
\n•Technical fluency in modern software systems (APIs, architectures, integration patterns) and ability to engage in technical design conversations.
\n•Experience using metrics to improve predictability, flow, and outcomes; comfort using AI tools to support analysis and decision-making.
\n
\n
\n
","descriptionBodyPlain":"Job Summary:\n \nAt PointClickCare, Technical Program Managers are strategic enablers of product outcomes, connecting strategy, delivery, and learning across our product and engineering ecosystem. You’ll orchestrate complex initiatives that span products, platforms, and domains, ensuring empowered teams have the clarity, alignment, and flow to deliver meaningful customer and business impact.\n \nThe Importance of the Technical Program Manager and playing a key role in PointClickCare's mission, you are part of PointClickCare’s evolution toward an empowered, product-led organization, where outcomes define success and flow defines health. You’ll operate at the intersection of product, engineering, and platform - driving systems that enable every team to deliver with purpose, speed, and measurable impact.\n \nYou bring clarity to complexity, align teams around shared outcomes, and accelerate delivery with purpose and precision. \n \nReporting into the Director, Delivery Orchestration\n \nKey Responsibilities:\n \n•Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value.\n•Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow.\n•Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making.\n•Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability.\n•Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment.\n•Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared.\n•Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio.\n•AI fluency and curiosity: \n- Understanding of applied AI concepts \n- Comfort using AI tools to support analysis, documentation, and decision-making. \n- Awareness of responsible and ethical AI practices in engineering environments. \n•Travel to company Onsite -25% for eligibility \n \nYour Key Strengths:\n \n•Proven track record delivering complex programs (SaaS, large systems) that span multiple teams and domains\n(platform, product, data).\n•Technical fluency - you understand system architectures, APIs, integration patterns, and can engage in technical design conversations. (Frequent collaboration with Engineering)\n•Systems-level thinking - you see cross-cutting dependencies and can reason about how one program impacts others.\n•Influence without authority - you align stakeholders, manage conflict, and build consensus across teams with different priorities.\n•Data-driven mindset - you define and use meaningful metrics to track health, predict issues, and drive decisions.\n•Bias toward action & ownership - when ambiguity hits, you drive clarity and momentum.\n•Excellent communication skills - able to tailor messages and status to technical teams, product partners, and senior leadership.\n•Passion for using technology, including AI, to improve how teams work, decide, and deliver. \n•You connect dots across the portfolio to drive outcome alignment and accelerate flow.\n•You coach teams to operate with greater autonomy, velocity, and data-driven decision-making.\n•You embody AI-first leadership, role-modeling intelligent ways of working that elevate how the organization learns and executes.\n \nSkills And Qualifications:\n \n•Bachelor’s degree in computer science, Engineering, or related field, or equivalent practical experience.\nExperience\n•5+ years of experience leading complex software programs in TPM/EPM or similar roles.\n•3+ years driving multi-team initiatives across product and platform or infrastructure.\n•Experience translating strategy and OKRs into execution plans, managing dependencies, risks, and delivery health signals.\n•Proficient with program execution and delivery tooling (Jira, Confluence, Aha! or equivalents) for planning, dependency management, status reporting, and stakeholder visibility.\n•Technical fluency in modern software systems (APIs, architectures, integration patterns) and ability to engage in technical design conversations.\n•Experience using metrics to improve predictability, flow, and outcomes; comfort using AI tools to support analysis and decision-making.\n \n \n \n","hostedUrl":"https://jobs.lever.co/pointclickcare/6768d2b6-301e-47a3-a69d-79359c1e21b6","applyUrl":"https://jobs.lever.co/pointclickcare/6768d2b6-301e-47a3-a69d-79359c1e21b6/apply"},{"additionalPlain":"#Remote\n#Canada\n#MG-Li1\n#TechB-P1\n\n\nPointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"#Remote
#Canada
#MG-Li1
#TechB-P1
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote or Mississauga","team":"Customer Operations","allLocations":["Remote or Mississauga"]},"createdAt":1775416872115,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nPosition Summary: \n\nAs a Technical Solution Analyst, you will be the first point of contact for technical support within our organization. This role is designed as an entry point into our technical support team, offering opportunities for growth and development in a fast-paced environment.\n\nYou will apply structured problem analysis to troubleshoot a diverse range of issues, considering multiple factors and variables. Leveraging your technical skills and growth mindset, you will deliver exceptional customer outcomes while fostering a culture of continuous improvement.\n\nReporting to the Manager, Technical Customer Support\n\nKey Duties and Responsibilities:\n\n• Provide technical support to clients by troubleshooting and resolving issues related to our products and services.\n• Utilize effective troubleshooting strategies/techniques to resolve technical problems.\n• Collaborate with the technical support team to identify and implement solutions to recurring issues.\n• Maintain detailed documentation of support activities and solutions provided.\n• Stay up to date with the latest technology trends and advancements in the industry.\n• Participate in training and development programs to enhance technical skills and knowledge.\n\nYour Key Strengths:\n\n• Strong technical skillset with experience in troubleshooting and resolving technical issues.\n• Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H.\n• Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL.\n• Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML.\n• Post-secondary diploma or degree in Information Technology or related field.\n• Previous experience in a technical support role is an asset.\n• Ability to translate complex technical concepts for both technical and non-technical audiences.\n• Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to leverage AI to enhance support workflows.\n• Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms.\n• Proven ability to support and troubleshoot web-based software applications.\n• Healthcare Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities. \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
As a Technical Solution Analyst, you will be the first point of contact for technical support within our organization. This role is designed as an entry point into our technical support team, offering opportunities for growth and development in a fast-paced environment.
You will apply structured problem analysis to troubleshoot a diverse range of issues, considering multiple factors and variables. Leveraging your technical skills and growth mindset, you will deliver exceptional customer outcomes while fostering a culture of continuous improvement.
Reporting to the Manager, Technical Customer Support
Key Duties and Responsibilities:
• Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
• Utilize effective troubleshooting strategies/techniques to resolve technical problems.
• Collaborate with the technical support team to identify and implement solutions to recurring issues.
• Maintain detailed documentation of support activities and solutions provided.
• Stay up to date with the latest technology trends and advancements in the industry.
• Participate in training and development programs to enhance technical skills and knowledge.
Your Key Strengths:
• Strong technical skillset with experience in troubleshooting and resolving technical issues.
• Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H.
• Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL.
• Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML.
• Post-secondary diploma or degree in Information Technology or related field.
• Previous experience in a technical support role is an asset.
• Ability to translate complex technical concepts for both technical and non-technical audiences.
• Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to leverage AI to enhance support workflows.
• Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms.
• Proven ability to support and troubleshoot web-based software applications.
• Healthcare Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities.
","id":"52de573a-db3a-401d-83b6-ab29525c399b","lists":[],"salaryRange":{"min":55000,"max":72000,"interval":"per-year-salary","currency":"CAD"},"salaryDescription":"Canada: At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position $55,000 - $70,000 + 5% performance-based bonus and full-time benefits.
\nOur salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\nOvertime Eligible
\nShift work eligibility preferred, not required
","salaryDescriptionPlain":"Canada: At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position $55,000 - $70,000 + 5% performance-based bonus and full-time benefits. \nOur salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\nOvertime Eligible\nShift work eligibility preferred, not required\n","text":"Canada- Technical Solutions Analyst","country":"CA","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Position Summary:
As a Technical Solution Analyst, you will be the first point of contact for technical support within our organization. This role is designed as an entry point into our technical support team, offering opportunities for growth and development in a fast-paced environment.
You will apply structured problem analysis to troubleshoot a diverse range of issues, considering multiple factors and variables. Leveraging your technical skills and growth mindset, you will deliver exceptional customer outcomes while fostering a culture of continuous improvement.
Reporting to the Manager, Technical Customer Support
Key Duties and Responsibilities:
• Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
• Utilize effective troubleshooting strategies/techniques to resolve technical problems.
• Collaborate with the technical support team to identify and implement solutions to recurring issues.
• Maintain detailed documentation of support activities and solutions provided.
• Stay up to date with the latest technology trends and advancements in the industry.
• Participate in training and development programs to enhance technical skills and knowledge.
Your Key Strengths:
• Strong technical skillset with experience in troubleshooting and resolving technical issues.
• Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H.
• Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL.
• Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML.
• Post-secondary diploma or degree in Information Technology or related field.
• Previous experience in a technical support role is an asset.
• Ability to translate complex technical concepts for both technical and non-technical audiences.
• Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to leverage AI to enhance support workflows.
• Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms.
• Proven ability to support and troubleshoot web-based software applications.
• Healthcare Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities.
","descriptionBodyPlain":"Position Summary: \n\nAs a Technical Solution Analyst, you will be the first point of contact for technical support within our organization. This role is designed as an entry point into our technical support team, offering opportunities for growth and development in a fast-paced environment.\n\nYou will apply structured problem analysis to troubleshoot a diverse range of issues, considering multiple factors and variables. Leveraging your technical skills and growth mindset, you will deliver exceptional customer outcomes while fostering a culture of continuous improvement.\n\nReporting to the Manager, Technical Customer Support\n\nKey Duties and Responsibilities:\n\n• Provide technical support to clients by troubleshooting and resolving issues related to our products and services.\n• Utilize effective troubleshooting strategies/techniques to resolve technical problems.\n• Collaborate with the technical support team to identify and implement solutions to recurring issues.\n• Maintain detailed documentation of support activities and solutions provided.\n• Stay up to date with the latest technology trends and advancements in the industry.\n• Participate in training and development programs to enhance technical skills and knowledge.\n\nYour Key Strengths:\n\n• Strong technical skillset with experience in troubleshooting and resolving technical issues.\n• Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H.\n• Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL.\n• Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML.\n• Post-secondary diploma or degree in Information Technology or related field.\n• Previous experience in a technical support role is an asset.\n• Ability to translate complex technical concepts for both technical and non-technical audiences.\n• Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to leverage AI to enhance support workflows.\n• Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms.\n• Proven ability to support and troubleshoot web-based software applications.\n• Healthcare Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities. \n","hostedUrl":"https://jobs.lever.co/pointclickcare/52de573a-db3a-401d-83b6-ab29525c399b","applyUrl":"https://jobs.lever.co/pointclickcare/52de573a-db3a-401d-83b6-ab29525c399b/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Contract","department":"PointClickCare","location":"Remote- Canada","team":"Product Management","allLocations":["Remote- Canada"]},"createdAt":1780506398182,"descriptionPlain":"","description":"\n
Job Title: Content Designer, Contractor - 6 month contract
Location: Canada - Remote
\n
Hybrid/Remote: Remote
\n
Term: 6 month contract
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
Portfolio Request:
\n
Please provide a portfolio of work you have done. Including UI content, instructional documentation, microcopy, and where possible, examples of AI-assisted or conversational design work.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
Position Summary:
\n
The Content Design Team is looking for an experienced and ambitious Content Designer to design and develop world-class product content. The Content Design team is part of the User Experience (UX) Department and strives to empower our customers with a consistent, relevant, and useful content experience as they interact with our software, helping them care confidently. As a Content Designer at PointClickCare you will take on content design challenges with new and existing platforms, helping to transform them into intuitive products for our customers.
\n
You will work closely with UX Designers, Engineers, and Product Leaders throughout the design process; from researching and drafting content strategies for products, to refining mock-ups and content prototypes, to writing the words and designing content our customers need to learn and use our products successfully. At each stage, you will anticipate user needs and establish content design best practices in line with PointClickCare design standards.
\n
You will advocate for our customers and, through close collaboration with stakeholders, ensure the final product is intuitive and easy to learn and use. You will also explore and apply AI-driven content design approaches as a design partner and contribute to conversational design solutions for simple, accessible user interactions.
\n
Key Responsibilities:
\n
\n- User-centered content design. You design content to meet user needs and make complex language and processes easy to understand. You understand and implement writing style and standards.
\n- Content architecture. You understand the importance of content architecture, and you apply it to your writing to structure content for easy reuse and publishing to multiple platforms, personas, and markets.
\n- User focus. You understand our users and identify who they are and what their content needs are, based on evidence. You translate user stories and propose content design approaches to meet their needs. You engage in meaningful interactions and relationships with users. You put users first and can manage competing priorities.
\n- Agile working. You have experience of working in agile, including an awareness of agile tools and how to use them. You can advise colleagues on how and why agile methods are used. You can adapt and reflect and be resilient.
\n- Relationship management and collaboration. You know how to identify, analyze, manage, and monitor relationships with and between your project teams. You communicate and collaborate with project team members clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user needs.
\n- Prototyping. You know about prototyping and can build content design from a prototype, as well as add content requirements to prototypes. You know how to work in an open and collaborative environment.
\n- Analytical and strategic thinking. You apply basic data analysis to make data driven content and content design decisions. You effectively summarize and share findings. You observe, research, and interpret a subject to develop ideas and solutions. You are comfortable with trial and error, and are capable of quickly analyzing a situation, topic, or problem. You know how to focus on outcomes rather than solutions and activities.
\n- AI. You leverage AI as a design partner for ideation, prototyping, and content exploration. You collaborate with team members to refine AI-generated outputs into compliant, user-centered content that aligns with organizational standards.
\n- Conversational design. You design basic conversational flows for simple interactions, ensuring clarity, empathy, and compliance with accessibility standards. You focus on natural, user-friendly exchanges that improve task success and reduce friction.
\n
\n
Required Skills & Qualifications:
\n
\n- Content Design background in a product-focused environment. An education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism.
\n- Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing.
\n- A foundational understanding of user-centered design techniques and how to apply them.
\n- Experience with AI-assisted tools and workflows for ideation, prototyping, or content exploration.
\n- Exposure to conversational design and an ability to create simple, accessible conversational flows.
\n- Worked in authoring and publishing content management systems (CCMS).
\n- Background working in agile development with cross-functional teams including UX Designers, Product Management, and Engineers.
\n- Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset.
\n- Self-directed and effective working independently and when cooperating with cross functional teams as well as excellent communication and presentation skills.
\n- Knowledgeable in Paligo, Pendo, Jira, Figma, Power BI, Smartsheet a plus.
\n
\n
Hourly Pay Rate: $46.12 - $51.25 CAD
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
\n
Job Title: Content Designer, Contractor - 6 month contract
Location: Canada - Remote
\n
Hybrid/Remote: Remote
\n
Term: 6 month contract
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
Portfolio Request:
\n
Please provide a portfolio of work you have done. Including UI content, instructional documentation, microcopy, and where possible, examples of AI-assisted or conversational design work.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
Position Summary:
\n
The Content Design Team is looking for an experienced and ambitious Content Designer to design and develop world-class product content. The Content Design team is part of the User Experience (UX) Department and strives to empower our customers with a consistent, relevant, and useful content experience as they interact with our software, helping them care confidently. As a Content Designer at PointClickCare you will take on content design challenges with new and existing platforms, helping to transform them into intuitive products for our customers.
\n
You will work closely with UX Designers, Engineers, and Product Leaders throughout the design process; from researching and drafting content strategies for products, to refining mock-ups and content prototypes, to writing the words and designing content our customers need to learn and use our products successfully. At each stage, you will anticipate user needs and establish content design best practices in line with PointClickCare design standards.
\n
You will advocate for our customers and, through close collaboration with stakeholders, ensure the final product is intuitive and easy to learn and use. You will also explore and apply AI-driven content design approaches as a design partner and contribute to conversational design solutions for simple, accessible user interactions.
\n
Key Responsibilities:
\n
\n- User-centered content design. You design content to meet user needs and make complex language and processes easy to understand. You understand and implement writing style and standards.
\n- Content architecture. You understand the importance of content architecture, and you apply it to your writing to structure content for easy reuse and publishing to multiple platforms, personas, and markets.
\n- User focus. You understand our users and identify who they are and what their content needs are, based on evidence. You translate user stories and propose content design approaches to meet their needs. You engage in meaningful interactions and relationships with users. You put users first and can manage competing priorities.
\n- Agile working. You have experience of working in agile, including an awareness of agile tools and how to use them. You can advise colleagues on how and why agile methods are used. You can adapt and reflect and be resilient.
\n- Relationship management and collaboration. You know how to identify, analyze, manage, and monitor relationships with and between your project teams. You communicate and collaborate with project team members clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user needs.
\n- Prototyping. You know about prototyping and can build content design from a prototype, as well as add content requirements to prototypes. You know how to work in an open and collaborative environment.
\n- Analytical and strategic thinking. You apply basic data analysis to make data driven content and content design decisions. You effectively summarize and share findings. You observe, research, and interpret a subject to develop ideas and solutions. You are comfortable with trial and error, and are capable of quickly analyzing a situation, topic, or problem. You know how to focus on outcomes rather than solutions and activities.
\n- AI. You leverage AI as a design partner for ideation, prototyping, and content exploration. You collaborate with team members to refine AI-generated outputs into compliant, user-centered content that aligns with organizational standards.
\n- Conversational design. You design basic conversational flows for simple interactions, ensuring clarity, empathy, and compliance with accessibility standards. You focus on natural, user-friendly exchanges that improve task success and reduce friction.
\n
\n
Required Skills & Qualifications:
\n
\n- Content Design background in a product-focused environment. An education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism.
\n- Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing.
\n- A foundational understanding of user-centered design techniques and how to apply them.
\n- Experience with AI-assisted tools and workflows for ideation, prototyping, or content exploration.
\n- Exposure to conversational design and an ability to create simple, accessible conversational flows.
\n- Worked in authoring and publishing content management systems (CCMS).
\n- Background working in agile development with cross-functional teams including UX Designers, Product Management, and Engineers.
\n- Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset.
\n- Self-directed and effective working independently and when cooperating with cross functional teams as well as excellent communication and presentation skills.
\n- Knowledgeable in Paligo, Pendo, Jira, Figma, Power BI, Smartsheet a plus.
\n
\n
Hourly Pay Rate: $46.12 - $51.25 CAD
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
\n
Job Title: Content Designer, Contractor - 6 month Contract
Location: USA - Remote
\n
Hybrid/Remote: Remote
\n
Term: 6 month contract
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
Portfolio Request:
\n
Please provide a portfolio of work you have done. Including UI content, instructional documentation, microcopy, and where possible, examples of AI-assisted or conversational design work.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
Position Summary:
\n
The Content Design Team is looking for an experienced and ambitious Content Designer to design and develop world-class product content. The Content Design team is part of the User Experience (UX) Department and strives to empower our customers with a consistent, relevant, and useful content experience as they interact with our software, helping them care confidently. As a Content Designer at PointClickCare you will take on content design challenges with new and existing platforms, helping to transform them into intuitive products for our customers.
\n
You will work closely with UX Designers, Engineers, and Product Leaders throughout the design process; from researching and drafting content strategies for products, to refining mock-ups and content prototypes, to writing the words and designing content our customers need to learn and use our products successfully. At each stage, you will anticipate user needs and establish content design best practices in line with PointClickCare design standards.
\n
You will advocate for our customers and, through close collaboration with stakeholders, ensure the final product is intuitive and easy to learn and use. You will also explore and apply AI-driven content design approaches as a design partner and contribute to conversational design solutions for simple, accessible user interactions.
\n
Key Responsibilities:
\n
\n- User-centered content design. You design content to meet user needs and make complex language and processes easy to understand. You understand and implement writing style and standards.
\n- Content architecture. You understand the importance of content architecture, and you apply it to your writing to structure content for easy reuse and publishing to multiple platforms, personas, and markets.
\n- User focus. You understand our users and identify who they are and what their content needs are, based on evidence. You translate user stories and propose content design approaches to meet their needs. You engage in meaningful interactions and relationships with users. You put users first and can manage competing priorities.
\n- Agile working. You have experience of working in agile, including an awareness of agile tools and how to use them. You can advise colleagues on how and why agile methods are used. You can adapt and reflect and be resilient.
\n- Relationship management and collaboration. You know how to identify, analyze, manage, and monitor relationships with and between your project teams. You communicate and collaborate with project team members clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user needs.
\n- Prototyping. You know about prototyping and can build content design from a prototype, as well as add content requirements to prototypes. You know how to work in an open and collaborative environment.
\n- Analytical and strategic thinking. You apply basic data analysis to make data driven content and content design decisions. You effectively summarize and share findings. You observe, research, and interpret a subject to develop ideas and solutions. You are comfortable with trial and error, and are capable of quickly analyzing a situation, topic, or problem. You know how to focus on outcomes rather than solutions and activities.
\n- AI. You leverage AI as a design partner for ideation, prototyping, and content exploration. You collaborate with team members to refine AI-generated outputs into compliant, user-centered content that aligns with organizational standards.
\n- Conversational design. You design basic conversational flows for simple interactions, ensuring clarity, empathy, and compliance with accessibility standards. You focus on natural, user-friendly exchanges that improve task success and reduce friction.
\n
\n
Required Skills & Qualifications:
\n
\n- Content Design background in a product-focused environment. An education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism.
\n- Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing.
\n- A foundational understanding of user-centered design techniques and how to apply them.
\n- Experience with AI-assisted tools and workflows for ideation, prototyping, or content exploration.
\n- Exposure to conversational design and an ability to create simple, accessible conversational flows.
\n- Worked in authoring and publishing content management systems (CCMS).
\n- Background working in agile development with cross-functional teams including UX Designers, Product Management, and Engineers.
\n- Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset.
\n- Self-directed and effective working independently and when cooperating with cross functional teams as well as excellent communication and presentation skills.
\n- Knowledgeable in Paligo, Pendo, Jira, Figma, Power BI, Smartsheet a plus.
\n
\n
Hourly Pay Rate: $55.95 - $62.14 USD
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
\n
Job Title: Content Designer, Contractor - 6 month Contract
Location: USA - Remote
\n
Hybrid/Remote: Remote
\n
Term: 6 month contract
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
Portfolio Request:
\n
Please provide a portfolio of work you have done. Including UI content, instructional documentation, microcopy, and where possible, examples of AI-assisted or conversational design work.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
Position Summary:
\n
The Content Design Team is looking for an experienced and ambitious Content Designer to design and develop world-class product content. The Content Design team is part of the User Experience (UX) Department and strives to empower our customers with a consistent, relevant, and useful content experience as they interact with our software, helping them care confidently. As a Content Designer at PointClickCare you will take on content design challenges with new and existing platforms, helping to transform them into intuitive products for our customers.
\n
You will work closely with UX Designers, Engineers, and Product Leaders throughout the design process; from researching and drafting content strategies for products, to refining mock-ups and content prototypes, to writing the words and designing content our customers need to learn and use our products successfully. At each stage, you will anticipate user needs and establish content design best practices in line with PointClickCare design standards.
\n
You will advocate for our customers and, through close collaboration with stakeholders, ensure the final product is intuitive and easy to learn and use. You will also explore and apply AI-driven content design approaches as a design partner and contribute to conversational design solutions for simple, accessible user interactions.
\n
Key Responsibilities:
\n
\n- User-centered content design. You design content to meet user needs and make complex language and processes easy to understand. You understand and implement writing style and standards.
\n- Content architecture. You understand the importance of content architecture, and you apply it to your writing to structure content for easy reuse and publishing to multiple platforms, personas, and markets.
\n- User focus. You understand our users and identify who they are and what their content needs are, based on evidence. You translate user stories and propose content design approaches to meet their needs. You engage in meaningful interactions and relationships with users. You put users first and can manage competing priorities.
\n- Agile working. You have experience of working in agile, including an awareness of agile tools and how to use them. You can advise colleagues on how and why agile methods are used. You can adapt and reflect and be resilient.
\n- Relationship management and collaboration. You know how to identify, analyze, manage, and monitor relationships with and between your project teams. You communicate and collaborate with project team members clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user needs.
\n- Prototyping. You know about prototyping and can build content design from a prototype, as well as add content requirements to prototypes. You know how to work in an open and collaborative environment.
\n- Analytical and strategic thinking. You apply basic data analysis to make data driven content and content design decisions. You effectively summarize and share findings. You observe, research, and interpret a subject to develop ideas and solutions. You are comfortable with trial and error, and are capable of quickly analyzing a situation, topic, or problem. You know how to focus on outcomes rather than solutions and activities.
\n- AI. You leverage AI as a design partner for ideation, prototyping, and content exploration. You collaborate with team members to refine AI-generated outputs into compliant, user-centered content that aligns with organizational standards.
\n- Conversational design. You design basic conversational flows for simple interactions, ensuring clarity, empathy, and compliance with accessibility standards. You focus on natural, user-friendly exchanges that improve task success and reduce friction.
\n
\n
Required Skills & Qualifications:
\n
\n- Content Design background in a product-focused environment. An education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism.
\n- Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing.
\n- A foundational understanding of user-centered design techniques and how to apply them.
\n- Experience with AI-assisted tools and workflows for ideation, prototyping, or content exploration.
\n- Exposure to conversational design and an ability to create simple, accessible conversational flows.
\n- Worked in authoring and publishing content management systems (CCMS).
\n- Background working in agile development with cross-functional teams including UX Designers, Product Management, and Engineers.
\n- Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset.
\n- Self-directed and effective working independently and when cooperating with cross functional teams as well as excellent communication and presentation skills.
\n- Knowledgeable in Paligo, Pendo, Jira, Figma, Power BI, Smartsheet a plus.
\n
\n
Hourly Pay Rate: $55.95 - $62.14 USD
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
\n
Job Title: Content Writer, Contractor - 6 months
Location: Canada - Remote
\n
Hybrid/Remote: Remote
\n
Term: 6 months
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
Position Summary:
\n
A Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software. They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes. This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products.
\n
A Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates. This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages. Additionally, a Content Writer takes on the responsibility of managing the content release calendar, writing technical help files, as well as overseeing the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release.
\n
Content Writers also use AI tools to improve efficiency in drafting, editing, and brainstorming while maintaining accuracy and brand voice. They apply conversational design principles to write clear, user-friendly dialogue and microcopy that follows established patterns and voice guidelines.
\n
Key Responsibilities:
\n
\n- User-centered content writing: Create content that meets user needs, making complex language and processes easy to understand. Implement writing style and standards consistently.
\n- Author and maintain assessments: Develop and manage assessments within the Content Platform, ensuring accuracy, clarity, and alignment with user needs.
\n- Sustaining product content: Maintain content for established products, capturing feature enhancements in customer communications such as in-app assistance, help files, and Resource Hub updates.
\n- Content architecture: Apply content architecture principles to structure content for easy reuse and publishing across multiple platforms, personas, and markets.
\n- Agile working: Work effectively in agile environments; understand agile tools and methodologies, advise colleagues on agile practices, and demonstrate adaptability and resilience.
\n- Relationship management and collaboration: Identify, manage, and monitor relationships within project teams. Communicate clearly and regularly to clarify mutual needs and commitments, always prioritizing user needs.
\n- Analytical and strategic thinking: Use basic data analysis to make informed content decisions. Summarize and share findings effectively.
\n- AI tools: Research and interpret topics to develop ideas and solutions, embracing trial and error. Utilize AI tools to improve efficiency in drafting, editing, and brainstorming, ensuring accuracy and brand voice consistency.
\n- Conversational design: Write clear, user-friendly dialogue and microcopy that follow established voice and pattern guidelines.
\n
\n
Required Skills & Qualifications:
\n
\n- Bachelor’s degree or education/training background in English, UX writing, technical communications, or journalism.
\n- Strong XML and HTML experience for creating and formatting content within software UI and help systems.
\n- Experience in content writing within product-focused or technical environments.
\n- Skilled in structuring language for XML and JSON formats.
\n- Experience with content management systems (CCMS) and agile development workflows. Proficiency using AI tools for content drafting and editing.
\n- Experience writing instructional, technical, and UX content tailored to audience needs.
\n- Background working in agile development with cross-functional teams, including Product Management and Engineers.
\n- Domain knowledge a plus (e.g., PointClickCare, EHR, or healthcare software).
\n- Self-directed and effective working independently and collaboratively, with excellent communication and presentation skills.
\n- Familiarity with tools such as Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet is a plus.
\n- Experience writing conversational microcopy and dialogue following established patterns and voice guidelines.
\n- Portfolio showcasing instructional content and UI microcopy samples
\n
\n
Hourly Pay Rate: 41.30 - 45.90 CAD
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
\n
Job Title: Content Writer, Contractor - 6 months
Location: Canada - Remote
\n
Hybrid/Remote: Remote
\n
Term: 6 months
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
Position Summary:
\n
A Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software. They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes. This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products.
\n
A Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates. This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages. Additionally, a Content Writer takes on the responsibility of managing the content release calendar, writing technical help files, as well as overseeing the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release.
\n
Content Writers also use AI tools to improve efficiency in drafting, editing, and brainstorming while maintaining accuracy and brand voice. They apply conversational design principles to write clear, user-friendly dialogue and microcopy that follows established patterns and voice guidelines.
\n
Key Responsibilities:
\n
\n- User-centered content writing: Create content that meets user needs, making complex language and processes easy to understand. Implement writing style and standards consistently.
\n- Author and maintain assessments: Develop and manage assessments within the Content Platform, ensuring accuracy, clarity, and alignment with user needs.
\n- Sustaining product content: Maintain content for established products, capturing feature enhancements in customer communications such as in-app assistance, help files, and Resource Hub updates.
\n- Content architecture: Apply content architecture principles to structure content for easy reuse and publishing across multiple platforms, personas, and markets.
\n- Agile working: Work effectively in agile environments; understand agile tools and methodologies, advise colleagues on agile practices, and demonstrate adaptability and resilience.
\n- Relationship management and collaboration: Identify, manage, and monitor relationships within project teams. Communicate clearly and regularly to clarify mutual needs and commitments, always prioritizing user needs.
\n- Analytical and strategic thinking: Use basic data analysis to make informed content decisions. Summarize and share findings effectively.
\n- AI tools: Research and interpret topics to develop ideas and solutions, embracing trial and error. Utilize AI tools to improve efficiency in drafting, editing, and brainstorming, ensuring accuracy and brand voice consistency.
\n- Conversational design: Write clear, user-friendly dialogue and microcopy that follow established voice and pattern guidelines.
\n
\n
Required Skills & Qualifications:
\n
\n- Bachelor’s degree or education/training background in English, UX writing, technical communications, or journalism.
\n- Strong XML and HTML experience for creating and formatting content within software UI and help systems.
\n- Experience in content writing within product-focused or technical environments.
\n- Skilled in structuring language for XML and JSON formats.
\n- Experience with content management systems (CCMS) and agile development workflows. Proficiency using AI tools for content drafting and editing.
\n- Experience writing instructional, technical, and UX content tailored to audience needs.
\n- Background working in agile development with cross-functional teams, including Product Management and Engineers.
\n- Domain knowledge a plus (e.g., PointClickCare, EHR, or healthcare software).
\n- Self-directed and effective working independently and collaboratively, with excellent communication and presentation skills.
\n- Familiarity with tools such as Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet is a plus.
\n- Experience writing conversational microcopy and dialogue following established patterns and voice guidelines.
\n- Portfolio showcasing instructional content and UI microcopy samples
\n
\n
Hourly Pay Rate: 41.30 - 45.90 CAD
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
\n
Job Title: Content Writer, Contractor - 6 month contract
Location: USA - Remote
\n
Hybrid/Remote: Remote
\n
Term: 6 month contract
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
Position Summary:
\n
A Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software. They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes. This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products.
\n
A Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates. This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages. Additionally, a Content Writer takes on the responsibility of managing the content release calendar, writing technical help files, as well as overseeing the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release.
\n
Content Writers also use AI tools to improve efficiency in drafting, editing, and brainstorming while maintaining accuracy and brand voice. They apply conversational design principles to write clear, user-friendly dialogue and microcopy that follows established patterns and voice guidelines.
\n
Key Responsibilities:
\n
\n- User-centered content writing: Create content that meets user needs, making complex language and processes easy to understand. Implement writing style and standards consistently.
\n- Author and maintain assessments: Develop and manage assessments within the Content Platform, ensuring accuracy, clarity, and alignment with user needs.
\n- Sustaining product content: Maintain content for established products, capturing feature enhancements in customer communications such as in-app assistance, help files, and Resource Hub updates.
\n- Content architecture: Apply content architecture principles to structure content for easy reuse and publishing across multiple platforms, personas, and markets.
\n- Agile working: Work effectively in agile environments; understand agile tools and methodologies, advise colleagues on agile practices, and demonstrate adaptability and resilience.
\n- Relationship management and collaboration: Identify, manage, and monitor relationships within project teams. Communicate clearly and regularly to clarify mutual needs and commitments, always prioritizing user needs.
\n- Analytical and strategic thinking: Use basic data analysis to make informed content decisions. Summarize and share findings effectively.
\n- AI tools: Research and interpret topics to develop ideas and solutions, embracing trial and error. Utilize AI tools to improve efficiency in drafting, editing, and brainstorming, ensuring accuracy and brand voice consistency.
\n- Conversational design: Write clear, user-friendly dialogue and microcopy that follow established voice and pattern guidelines.
\n
\n
Required Skills & Qualifications:
\n
\n- Bachelor’s degree or education/training background in English, UX writing, technical communications, or journalism.
\n- Strong XML and HTML experience for creating and formatting content within software UI and help systems.
\n- Experience in content writing within product-focused or technical environments.
\n- Skilled in structuring language for XML and JSON formats.
\n- Experience with content management systems (CCMS) and agile development workflows. Proficiency using AI tools for content drafting and editing.
\n- Experience writing instructional, technical, and UX content tailored to audience needs.
\n- Background working in agile development with cross-functional teams, including Product Management and Engineers.
\n- Domain knowledge a plus (e.g., PointClickCare, EHR, or healthcare software).
\n- Self-directed and effective working independently and collaboratively, with excellent communication and presentation skills.
\n- Familiarity with tools such as Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet is a plus.
\n- Experience writing conversational microcopy and dialogue following established patterns and voice guidelines.
\n- Portfolio showcasing instructional content and UI microcopy samples
\n
\n
Hourly Pay Rate: 43.10 - 47.86 USD
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
\n
Job Title: Content Writer, Contractor - 6 month contract
Location: USA - Remote
\n
Hybrid/Remote: Remote
\n
Term: 6 month contract
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
Position Summary:
\n
A Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software. They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes. This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products.
\n
A Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates. This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages. Additionally, a Content Writer takes on the responsibility of managing the content release calendar, writing technical help files, as well as overseeing the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release.
\n
Content Writers also use AI tools to improve efficiency in drafting, editing, and brainstorming while maintaining accuracy and brand voice. They apply conversational design principles to write clear, user-friendly dialogue and microcopy that follows established patterns and voice guidelines.
\n
Key Responsibilities:
\n
\n- User-centered content writing: Create content that meets user needs, making complex language and processes easy to understand. Implement writing style and standards consistently.
\n- Author and maintain assessments: Develop and manage assessments within the Content Platform, ensuring accuracy, clarity, and alignment with user needs.
\n- Sustaining product content: Maintain content for established products, capturing feature enhancements in customer communications such as in-app assistance, help files, and Resource Hub updates.
\n- Content architecture: Apply content architecture principles to structure content for easy reuse and publishing across multiple platforms, personas, and markets.
\n- Agile working: Work effectively in agile environments; understand agile tools and methodologies, advise colleagues on agile practices, and demonstrate adaptability and resilience.
\n- Relationship management and collaboration: Identify, manage, and monitor relationships within project teams. Communicate clearly and regularly to clarify mutual needs and commitments, always prioritizing user needs.
\n- Analytical and strategic thinking: Use basic data analysis to make informed content decisions. Summarize and share findings effectively.
\n- AI tools: Research and interpret topics to develop ideas and solutions, embracing trial and error. Utilize AI tools to improve efficiency in drafting, editing, and brainstorming, ensuring accuracy and brand voice consistency.
\n- Conversational design: Write clear, user-friendly dialogue and microcopy that follow established voice and pattern guidelines.
\n
\n
Required Skills & Qualifications:
\n
\n- Bachelor’s degree or education/training background in English, UX writing, technical communications, or journalism.
\n- Strong XML and HTML experience for creating and formatting content within software UI and help systems.
\n- Experience in content writing within product-focused or technical environments.
\n- Skilled in structuring language for XML and JSON formats.
\n- Experience with content management systems (CCMS) and agile development workflows. Proficiency using AI tools for content drafting and editing.
\n- Experience writing instructional, technical, and UX content tailored to audience needs.
\n- Background working in agile development with cross-functional teams, including Product Management and Engineers.
\n- Domain knowledge a plus (e.g., PointClickCare, EHR, or healthcare software).
\n- Self-directed and effective working independently and collaboratively, with excellent communication and presentation skills.
\n- Familiarity with tools such as Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet is a plus.
\n- Experience writing conversational microcopy and dialogue following established patterns and voice guidelines.
\n- Portfolio showcasing instructional content and UI microcopy samples
\n
\n
Hourly Pay Rate: 43.10 - 47.86 USD
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
This is a pipeline requisition, meaning we’re proactively building a network of talented professionals for future opportunities at PointClickCare. While this role is not currently open, by joining our pipeline you’ll stay connected with us and be considered when relevant positions become available.
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote - US","team":"Customer Operations","allLocations":["Remote - US"]},"createdAt":1541085459173,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nAre you a Customer Operations Professional working in Healthcare, SaaS, or Enterprise Software and feel PointClickCare may be the place for you?! Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.\n \nJust because we don’t have any positions posted currently that fit your skills and experience doesn’t mean that we aren’t interested. We are always looking for the best and brightest and would love the opportunity to keep you informed about our most recent positions being posted and exciting information about PointClickCare. \n \nSome of the key areas we are expanding in are:\n- Operations - Customer Support\n- Operations - Professional Services \n- Operations - Educational Services\n- Operations - Implementation \n- Operations - Vendor Integration Services (VIS)\n \nIf you are as passionate as we are about Healthcare and making a positive difference in people’s lives, please join us here and we look forward to getting know you! \n \nFor more information on PointClickCare please visit us on Glassdoor and LinkedIn\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Are you a Customer Operations Professional working in Healthcare, SaaS, or Enterprise Software and feel PointClickCare may be the place for you?! Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.
Just because we don’t have any positions posted currently that fit your skills and experience doesn’t mean that we aren’t interested. We are always looking for the best and brightest and would love the opportunity to keep you informed about our most recent positions being posted and exciting information about PointClickCare.
Some of the key areas we are expanding in are:
- Operations - Customer Support
- Operations - Professional Services
- Operations - Educational Services
- Operations - Implementation
- Operations - Vendor Integration Services (VIS)
If you are as passionate as we are about Healthcare and making a positive difference in people’s lives, please join us here and we look forward to getting know you!
","id":"1f69f498-aa0f-4b15-9153-e2b4be802228","lists":[],"text":"Customer Operations - Talent Community","country":"US","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Are you a Customer Operations Professional working in Healthcare, SaaS, or Enterprise Software and feel PointClickCare may be the place for you?! Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.
Just because we don’t have any positions posted currently that fit your skills and experience doesn’t mean that we aren’t interested. We are always looking for the best and brightest and would love the opportunity to keep you informed about our most recent positions being posted and exciting information about PointClickCare.
Some of the key areas we are expanding in are:
- Operations - Customer Support
- Operations - Professional Services
- Operations - Educational Services
- Operations - Implementation
- Operations - Vendor Integration Services (VIS)
If you are as passionate as we are about Healthcare and making a positive difference in people’s lives, please join us here and we look forward to getting know you!
","descriptionBodyPlain":"Are you a Customer Operations Professional working in Healthcare, SaaS, or Enterprise Software and feel PointClickCare may be the place for you?! Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.\n \nJust because we don’t have any positions posted currently that fit your skills and experience doesn’t mean that we aren’t interested. We are always looking for the best and brightest and would love the opportunity to keep you informed about our most recent positions being posted and exciting information about PointClickCare. \n \nSome of the key areas we are expanding in are:\n- Operations - Customer Support\n- Operations - Professional Services \n- Operations - Educational Services\n- Operations - Implementation \n- Operations - Vendor Integration Services (VIS)\n \nIf you are as passionate as we are about Healthcare and making a positive difference in people’s lives, please join us here and we look forward to getting know you! \n \nFor more information on PointClickCare please visit us on Glassdoor and LinkedIn\n","hostedUrl":"https://jobs.lever.co/pointclickcare/1f69f498-aa0f-4b15-9153-e2b4be802228","applyUrl":"https://jobs.lever.co/pointclickcare/1f69f498-aa0f-4b15-9153-e2b4be802228/apply"},{"additionalPlain":"#LI-Hybrid\n#LI-TW1\nCorp - F\nLeader - 3\n","additional":"#LI-Hybrid
\n#LI-TW1
\nCorp - F
\nLeader - 3
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga","team":"Finance","allLocations":["Mississauga"]},"createdAt":1775053089474,"descriptionPlain":"Job Title: Director, Accounting & Financial Reporting \nLocation: Mississauga, ON \nHybrid/Remote: Hybrid\n**Travel to Office expectations**\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\nAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\nPosition Summary:\nReporting to the Vice President of Finance Operations, the Director of Finance, Controllership will be primarily responsible for the oversight of the general accounting, financial reporting & accounting policy, accounts payable, payroll and benefits, and employee expense reporting. The successful candidate will oversee the compliance of accounting and process controls as well as ensuring accurate and timely reporting.\nThis role will be a key member to the overall transformation of the Finance organization as PointClickCare continues its growth journey. Working alongside with the Vice President of Finance Operations, this role will scale financial processes and drive improvements by leveraging technologies and streamlining procedures. The individual is responsible for designing, implementing and enforcing policies and procedures, as well as streamlining effective finance processes across multiple business units.\nThe candidate will oversee a multi-functional team. Must have strong leadership skills and previous experience managing an accounting team of a similar size.\nThe successful candidate must be open to collaboration and be able to establish positive relationships with partners both in and outside of the Finance organization.\n","description":"Job Title: Director, Accounting & Financial Reporting
Location: Mississauga, ON
Hybrid/Remote: Hybrid
\n**Travel to Office expectations**
\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
\nAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\nPosition Summary:
\nReporting to the Vice President of Finance Operations, the Director of Finance, Controllership will be primarily responsible for the oversight of the general accounting, financial reporting & accounting policy, accounts payable, payroll and benefits, and employee expense reporting. The successful candidate will oversee the compliance of accounting and process controls as well as ensuring accurate and timely reporting.
\nThis role will be a key member to the overall transformation of the Finance organization as PointClickCare continues its growth journey. Working alongside with the Vice President of Finance Operations, this role will scale financial processes and drive improvements by leveraging technologies and streamlining procedures. The individual is responsible for designing, implementing and enforcing policies and procedures, as well as streamlining effective finance processes across multiple business units.
\nThe candidate will oversee a multi-functional team. Must have strong leadership skills and previous experience managing an accounting team of a similar size.
\nThe successful candidate must be open to collaboration and be able to establish positive relationships with partners both in and outside of the Finance organization.
","id":"87568fcf-4d90-487e-ba83-8d4df6d89f7f","lists":[{"text":"Key Responsibilities:","content":"\n\n
Oversees monthly/quarterly/yearly close processes to ensure timely and accurate financial reporting, including the corporate consolidations, year-end closing and leading the year end external audit. \nEnsure compliance with and consistent application of internal accounting policies, external accounting standards US GAAP as well as Company’s internal controls framework.\nMonitor the evolving regulatory landscape and company growth plans and proactively assess the impact of new accounting standards and strategy and prepare / implement the necessary changes.\nDrive the overall project plan and necessary infrastructure build-out to operate similar to a public company, implementing new policies, procedures and controls as required and obtaining the necessary buy-in from all stakeholders.\nPromote a strong culture of control and compliance across the organization and ensure that control design supports the company’s growth trajectory.\nLead post-acquisition integration activities including formulating integration strategy, ERP system conversions and accounting policy convergence.\nImplement projects that align to the finance transformation roadmap to enhance the overall controllership infrastructure and processes – including AI & automation.\nSeek continuing improvements to scale teams and processes while supporting overall business objectives.\nPartner and communicate with other finance and cross functional department leaders to achieve business objectives and resolve business issues.\nLead and develop a best-in-class accounting team through coaching and mentoring finance professionals.\n\n"},{"text":"Required Skills & Experience:","content":"\n
\n- Professional Accounting Designation (CPA)
\n- 10+ years of progressive experience in finance/accounting, with significant time spent in a Financial Reporting leadership role – US GAAP experience.
\n- Exceptional business acumen and understanding. Experience in US Health care or SaaS is an asset.
\n- Must demonstrate the ability to think critically and solve problems in a timely manner
\n- Strong leadership skills with an ability to motivate team members
\n- Exceptional written and verbal communication skills, capable of presenting complex financial information clearly and concisely to non-finance stakeholders and executive leadership.
\n- Ability to work with ambiguity in a fast-paced, changing environment
\n- Demonstrated experience in leading cross-functional projects and fostering collaborative partnerships among diverse teams.
\n\n
\n
\n- PCAOB standards
\n- Leading pre-IPO or IPO activities
\n- Implementing agentic and/or Gen AI solutions in accounting & financial reporting.
\n\n
\n
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $166,000 - $184,000 + bonus + equity + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
Job Title: Director, Accounting & Financial Reporting
Location: Mississauga, ON
Hybrid/Remote: Hybrid
\n**Travel to Office expectations**
\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
\nAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\nPosition Summary:
\nReporting to the Vice President of Finance Operations, the Director of Finance, Controllership will be primarily responsible for the oversight of the general accounting, financial reporting & accounting policy, accounts payable, payroll and benefits, and employee expense reporting. The successful candidate will oversee the compliance of accounting and process controls as well as ensuring accurate and timely reporting.
\nThis role will be a key member to the overall transformation of the Finance organization as PointClickCare continues its growth journey. Working alongside with the Vice President of Finance Operations, this role will scale financial processes and drive improvements by leveraging technologies and streamlining procedures. The individual is responsible for designing, implementing and enforcing policies and procedures, as well as streamlining effective finance processes across multiple business units.
\nThe candidate will oversee a multi-functional team. Must have strong leadership skills and previous experience managing an accounting team of a similar size.
\nThe successful candidate must be open to collaboration and be able to establish positive relationships with partners both in and outside of the Finance organization.
","descriptionBodyPlain":"Job Title: Director, Accounting & Financial Reporting \nLocation: Mississauga, ON \nHybrid/Remote: Hybrid\n**Travel to Office expectations**\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\nAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\nPosition Summary:\nReporting to the Vice President of Finance Operations, the Director of Finance, Controllership will be primarily responsible for the oversight of the general accounting, financial reporting & accounting policy, accounts payable, payroll and benefits, and employee expense reporting. The successful candidate will oversee the compliance of accounting and process controls as well as ensuring accurate and timely reporting.\nThis role will be a key member to the overall transformation of the Finance organization as PointClickCare continues its growth journey. Working alongside with the Vice President of Finance Operations, this role will scale financial processes and drive improvements by leveraging technologies and streamlining procedures. The individual is responsible for designing, implementing and enforcing policies and procedures, as well as streamlining effective finance processes across multiple business units.\nThe candidate will oversee a multi-functional team. Must have strong leadership skills and previous experience managing an accounting team of a similar size.\nThe successful candidate must be open to collaboration and be able to establish positive relationships with partners both in and outside of the Finance organization.\n","hostedUrl":"https://jobs.lever.co/pointclickcare/87568fcf-4d90-487e-ba83-8d4df6d89f7f","applyUrl":"https://jobs.lever.co/pointclickcare/87568fcf-4d90-487e-ba83-8d4df6d89f7f/apply"},{"additionalPlain":"PointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"#LI-TW1
\n#LI-Hybrid
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Toronto, Ontario","team":"Finance","allLocations":["Toronto, Ontario"]},"createdAt":1781198376580,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
\n
\n
Position Summary
\n\n
\n
Reporting to the Sr. Director, Commercial Financial Planning & Analysis, the Director, Commercial FP&A will own two of the highest-priority pillars in PCC's commercial finance agenda: Commercial Deal Operational Excellence and Contribution Margin Expansion. This is a senior leadership role with direct executive exposure — partnering with GTM, Revenue Operations, Corporate Strategy, and Partnerships leadership to shape the commercial decisions that drive ARR growth and contribution margin performance. The ideal candidate is a commercially-minded finance leader who has built and led high-performing teams, owned complex cross-functional mandates, and is ready to pioneer the AI transformation of a best-in-class Commercial FP&A function.
\n
\n
\n
\n
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Strategic Finance Leadership
\n
\n
\n
\n
\n
\n- \n
Drive significant transformation with AI, fully revamping the top Commercial FP&A processes with the spirit of improving speed to provide advice to the business, agility in understanding different scenarios, and gaining capacity for the team to expand scope
\n \n\n
\n
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\n
Commercial Deal Operational Excellence
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
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Contribution Margin Expansion
\n
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\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Drive scenario planning and stress-testing across different time horizons (quarterly, annual, multi-year), quantifying upside and downside outcomes from strategic choices
\n \n\n
\n
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Team Leadership & Talent Development
\n
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\n
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Deep financial modelling expertise, including deal structuring, scenario analysis, and contribution margin frameworks in a SaaS context
\n \n\n
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Advanced understanding of financial and management reporting principles, SaaS financial metrics (ARR, NRR, CAC, LTV, Rule of 40), and financial accounting practices
\n \n\n
\n
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\n- \n
Bachelor’s degree in Business, Finance, Accounting, or a related field required; advanced degree or CPA/CFA designation is an asset
\n \n\n
\n
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"\n
\n
Position Summary
\n\n
\n
Reporting to the Sr. Director, Commercial Financial Planning & Analysis, the Director, Commercial FP&A will own two of the highest-priority pillars in PCC's commercial finance agenda: Commercial Deal Operational Excellence and Contribution Margin Expansion. This is a senior leadership role with direct executive exposure — partnering with GTM, Revenue Operations, Corporate Strategy, and Partnerships leadership to shape the commercial decisions that drive ARR growth and contribution margin performance. The ideal candidate is a commercially-minded finance leader who has built and led high-performing teams, owned complex cross-functional mandates, and is ready to pioneer the AI transformation of a best-in-class Commercial FP&A function.
\n
\n
#LI-TW1
\n#LI-Hybrid
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga, Ontario","team":"Finance","allLocations":["Mississauga, Ontario"]},"createdAt":1779903501783,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nPosition Summary:\nReporting directly to the Finance Enablement Manager, the Finance Contracts Analyst plays a critical role in ensuring accurate, compliant, and efficient billing and revenue operations. This position is responsible for reviewing Salesforce opportunities to validate customer contracts and financial agreements, confirming pricing and terms, and translating contractual requirements into accurate billing and financial outputs.\n The role partners closely with cross‑functional teams across Finance, Sales, Customer Success, and Revenue Operations to support customer onboarding, resolve discrepancies, and ensure alignment between contractual obligations and billing execution. Additional responsibilities include managing CPI increases, overseeing invoice delivery, and handling finance case and purchase order management to support revenue integrity and operational efficiency.\n Success in this role requires strong analytical capabilities, meticulous attention to detail, and the ability to communicate complex financial information clearly to both technical and non‑technical stakeholders\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
\n
Position Summary:
\n
Reporting directly to the Finance Enablement Manager, the Finance Contracts Analyst plays a critical role in ensuring accurate, compliant, and efficient billing and revenue operations. This position is responsible for reviewing Salesforce opportunities to validate customer contracts and financial agreements, confirming pricing and terms, and translating contractual requirements into accurate billing and financial outputs.
\n
The role partners closely with cross‑functional teams across Finance, Sales, Customer Success, and Revenue Operations to support customer onboarding, resolve discrepancies, and ensure alignment between contractual obligations and billing execution. Additional responsibilities include managing CPI increases, overseeing invoice delivery, and handling finance case and purchase order management to support revenue integrity and operational efficiency.
\nSuccess in this role requires strong analytical capabilities, meticulous attention to detail, and the ability to communicate complex financial information clearly to both technical and non‑technical stakeholders
\n
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $64,000 - $71,000 + bonus + benefits, overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"\n
Position Summary:
\n
Reporting directly to the Finance Enablement Manager, the Finance Contracts Analyst plays a critical role in ensuring accurate, compliant, and efficient billing and revenue operations. This position is responsible for reviewing Salesforce opportunities to validate customer contracts and financial agreements, confirming pricing and terms, and translating contractual requirements into accurate billing and financial outputs.
\n
The role partners closely with cross‑functional teams across Finance, Sales, Customer Success, and Revenue Operations to support customer onboarding, resolve discrepancies, and ensure alignment between contractual obligations and billing execution. Additional responsibilities include managing CPI increases, overseeing invoice delivery, and handling finance case and purchase order management to support revenue integrity and operational efficiency.
\nSuccess in this role requires strong analytical capabilities, meticulous attention to detail, and the ability to communicate complex financial information clearly to both technical and non‑technical stakeholders
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga, Ontario","team":"SaaS Ops","allLocations":["Mississauga, Ontario"]},"createdAt":1776863971282,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nPosition Summary: \nPointClickCare builds cloud platforms that power safer, more connected care for millions of patients. As an Intermediate DevOps Engineer, you will build, operate, support cloud infrastructure and deployment pipelines that enable application and AI-enabled workloads to run reliably. You work closely with senior engineers to implement best practices, automate operational tasks, and improve system reliability while continuing to deepen your technical expertise. This role is ideal for an engineer who is comfortable working in cloud environments with a focus in automation and is ready to take ownership of well-scoped systems and services.\nWho you’ll work with:\nYou will be part of our growing team of top engineers with the ability to directly impact the success of the organization. You'll be a part of the DevOps team reporting to the DevOps Team Lead and working alongside our other DevOps Engineers. You'll work day to day with the Software Engineering team as well as our IT team. \n \nWhat you'll be doing day to day:\n \nInfrastructure & Platform Support:\n - Implement and maintain cloud infrastructure using infrastructure-as-code.\n - Support and improve CI/CD pipelines for application and ML workloads.\n - Operate containerized workloads in Kubernetes or managed container platforms.\n - Assist in rolling out platform improvements and infrastructure changes.\n\nAutomation & AI Exposure:\n - Automate repetitive operational tasks using scripts and tooling.\n - Assist with deploying and monitoring AI/ML workloads.\n - Use AI-assisted tools to improve Log analysis and alert triage, Incident investigation and documentation, Deployment validation and testing.\n\nReliability & Operations:\n - Participate in on-call rotations\n - Respond to and help resolve environment & CI/CD pipeline incidents.\n - Monitor system health using dashboards, logs, and alerts.\n - Contribute to post-incident reviews and follow-up actions.\n\nCollaboration & Learning:\n - Follow and contribute to established DevOps standards and practices.\n - Document procedures, runbooks, and operational knowledge.\n - Strong interest and motivation to grow technical skills.\n \nWhat you'll bring:\n \nSolid Technical Foundation:\n - Working knowledge of cloud infrastructure and Linux-based systems.\n - Proven experience with CI/CD, and containers.\n - Focus in reliability, scalability, and operational excellence.\n - Automation experience, reducing repetitive operational tasks.\n\nGrowth Mindset:\n - Willingness to learn new tools and technologies, including AI-enabled platforms.\n - Openness to feedback and continuous improvement.\n - Ability to communicate clearly and ask good technical questions.\n \nSkills and experience we’re looking for: \n \n Must-haves\n\n- 2-4+ years of experience in DevOps, Cloud, SRE, or Infrastructure Engineering.\n- Experience with at least one cloud provider (Azure, AWS, or GCP )\n- Hands-on exposure to:\n- Scripting experience (Bash, Python, or similar)\n- Infrastructure as Code (Terraform, IaC 2.0, or similar)\n- CI/CD pipelines\n- Containers (Docker) and Kubernetes concepts\n- Monitoring, logging, and alerting tools.\n \n Nice-to-haves\n\n- 2+ years in healthcare technology or other highly regulated SaaS environments (financial services, government)\n- Familiarity with AI-driven monitoring or AIOps tools.\n- Experience using AI-assisted development or operations tools.\n- Understanding of cloud networking and security fundamentals.\n- Experience supporting on-call.\n\n Education\n\n- Bachelor's degree in Computer Science, Computer Engineering, or related technical field\n- Advanced certifications (AWS/GCP/Azure professional-level, CKA, CKS, CISSP) are highly valued\n- Demonstrated commitment to continuous learning\n \nHow we work:\n\nWe're transparent—working in the open as one team using OKRs, cross-functional retrospectives, and public roadmaps. We confront problems courageously with blameless root cause analyses, not blame. We're data-driven, using metrics and APM to make evidence-based decisions. We learn continuously from our mistakes through retrospectives and RCAs. We're accountable for outcomes, not just activities, aligning our work to customer and business results. We experiment with strong opinions, loosely held, testing concepts and feasibility before committing. We think big, act small, and move fast—using Scrum, delivery plans, and frequent milestones. We're inclusive, creating space to listen and learn, growing an Ally Community to support equity and career growth.\n \n#LI-AJ1\n#LI-Remote\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
\n\n
PointClickCare builds cloud platforms that power safer, more connected care for millions of patients. As an Intermediate DevOps Engineer, you will build, operate, support cloud infrastructure and deployment pipelines that enable application and AI-enabled workloads to run reliably. You work closely with senior engineers to implement best practices, automate operational tasks, and improve system reliability while continuing to deepen your technical expertise. This role is ideal for an engineer who is comfortable working in cloud environments with a focus in automation and is ready to take ownership of well-scoped systems and services.
\n
Who you’ll work with:
\nYou will be part of our growing team of top engineers with the ability to directly impact the success of the organization. You'll be a part of the DevOps team reporting to the DevOps Team Lead and working alongside our other DevOps Engineers. You'll work day to day with the Software Engineering team as well as our IT team.
\n
\nWhat you'll be doing day to day:
\n
\nInfrastructure & Platform Support:
\n - Implement and maintain cloud infrastructure using infrastructure-as-code.
- Support and improve CI/CD pipelines for application and ML workloads.
- Operate containerized workloads in Kubernetes or managed container platforms.
- Assist in rolling out platform improvements and infrastructure changes.
\n
Automation & AI Exposure:
- Automate repetitive operational tasks using scripts and tooling.
- Assist with deploying and monitoring AI/ML workloads.
- Use AI-assisted tools to improve Log analysis and alert triage, Incident investigation and documentation, Deployment validation and testing.
\n
Reliability & Operations:
- Participate in on-call rotations
- Respond to and help resolve environment & CI/CD pipeline incidents.
- Monitor system health using dashboards, logs, and alerts.
- Contribute to post-incident reviews and follow-up actions.
\n
Collaboration & Learning:
- Follow and contribute to established DevOps standards and practices.
- Document procedures, runbooks, and operational knowledge.
- Strong interest and motivation to grow technical skills.
\n
\nWhat you'll bring:
\n
\n\n
Solid Technical Foundation:
- Working knowledge of cloud infrastructure and Linux-based systems.
- Proven experience with CI/CD, and containers.
- Focus in reliability, scalability, and operational excellence.
- Automation experience, reducing repetitive operational tasks.
\n
Growth Mindset:
- Willingness to learn new tools and technologies, including AI-enabled platforms.
- Openness to feedback and continuous improvement.
- Ability to communicate clearly and ask good technical questions.
\n
\n
Skills and experience we’re looking for:
\n
\n Must-haves
- 2-4+ years of experience in DevOps, Cloud, SRE, or Infrastructure Engineering.
- Experience with at least one cloud provider (Azure, AWS, or GCP )
- Hands-on exposure to:
- Scripting experience (Bash, Python, or similar)
- Infrastructure as Code (Terraform, IaC 2.0, or similar)
- CI/CD pipelines
- Containers (Docker) and Kubernetes concepts
- Monitoring, logging, and alerting tools.
\n
\n Nice-to-haves
- 2+ years in healthcare technology or other highly regulated SaaS environments (financial services, government)
- Familiarity with AI-driven monitoring or AIOps tools.
- Experience using AI-assisted development or operations tools.
- Understanding of cloud networking and security fundamentals.
- Experience supporting on-call.
Education
- Bachelor's degree in Computer Science, Computer Engineering, or related technical field
- Advanced certifications (AWS/GCP/Azure professional-level, CKA, CKS, CISSP) are highly valued
- Demonstrated commitment to continuous learning
\n
\nHow we work:
We're transparent—working in the open as one team using OKRs, cross-functional retrospectives, and public roadmaps. We confront problems courageously with blameless root cause analyses, not blame. We're data-driven, using metrics and APM to make evidence-based decisions. We learn continuously from our mistakes through retrospectives and RCAs. We're accountable for outcomes, not just activities, aligning our work to customer and business results. We experiment with strong opinions, loosely held, testing concepts and feasibility before committing. We think big, act small, and move fast—using Scrum, delivery plans, and frequent milestones. We're inclusive, creating space to listen and learn, growing an Ally Community to support equity and career growth.
\n
\n","id":"70ef07bc-40c2-4ed9-b017-e4c1055878fd","lists":[],"salaryRange":{"min":99000,"max":111000,"currency":"CAD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $99,000 - $111,000 + bonus or commission + equity + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. Our salary ranges are determined by job and level.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $99,000 - $111,000 + bonus or commission + equity + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. Our salary ranges are determined by job and level. \n","text":"Intermediate AI-Enabled DevOps Engineer","country":"CA","workplaceType":"hybrid","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Position Summary:
\n\n
PointClickCare builds cloud platforms that power safer, more connected care for millions of patients. As an Intermediate DevOps Engineer, you will build, operate, support cloud infrastructure and deployment pipelines that enable application and AI-enabled workloads to run reliably. You work closely with senior engineers to implement best practices, automate operational tasks, and improve system reliability while continuing to deepen your technical expertise. This role is ideal for an engineer who is comfortable working in cloud environments with a focus in automation and is ready to take ownership of well-scoped systems and services.
\n
Who you’ll work with:
\nYou will be part of our growing team of top engineers with the ability to directly impact the success of the organization. You'll be a part of the DevOps team reporting to the DevOps Team Lead and working alongside our other DevOps Engineers. You'll work day to day with the Software Engineering team as well as our IT team.
\n
\nWhat you'll be doing day to day:
\n
\nInfrastructure & Platform Support:
\n - Implement and maintain cloud infrastructure using infrastructure-as-code.
- Support and improve CI/CD pipelines for application and ML workloads.
- Operate containerized workloads in Kubernetes or managed container platforms.
- Assist in rolling out platform improvements and infrastructure changes.
\n
Automation & AI Exposure:
- Automate repetitive operational tasks using scripts and tooling.
- Assist with deploying and monitoring AI/ML workloads.
- Use AI-assisted tools to improve Log analysis and alert triage, Incident investigation and documentation, Deployment validation and testing.
\n
Reliability & Operations:
- Participate in on-call rotations
- Respond to and help resolve environment & CI/CD pipeline incidents.
- Monitor system health using dashboards, logs, and alerts.
- Contribute to post-incident reviews and follow-up actions.
\n
Collaboration & Learning:
- Follow and contribute to established DevOps standards and practices.
- Document procedures, runbooks, and operational knowledge.
- Strong interest and motivation to grow technical skills.
\n
\nWhat you'll bring:
\n
\n\n
Solid Technical Foundation:
- Working knowledge of cloud infrastructure and Linux-based systems.
- Proven experience with CI/CD, and containers.
- Focus in reliability, scalability, and operational excellence.
- Automation experience, reducing repetitive operational tasks.
\n
Growth Mindset:
- Willingness to learn new tools and technologies, including AI-enabled platforms.
- Openness to feedback and continuous improvement.
- Ability to communicate clearly and ask good technical questions.
\n
\n
Skills and experience we’re looking for:
\n
\n Must-haves
- 2-4+ years of experience in DevOps, Cloud, SRE, or Infrastructure Engineering.
- Experience with at least one cloud provider (Azure, AWS, or GCP )
- Hands-on exposure to:
- Scripting experience (Bash, Python, or similar)
- Infrastructure as Code (Terraform, IaC 2.0, or similar)
- CI/CD pipelines
- Containers (Docker) and Kubernetes concepts
- Monitoring, logging, and alerting tools.
\n
\n Nice-to-haves
- 2+ years in healthcare technology or other highly regulated SaaS environments (financial services, government)
- Familiarity with AI-driven monitoring or AIOps tools.
- Experience using AI-assisted development or operations tools.
- Understanding of cloud networking and security fundamentals.
- Experience supporting on-call.
Education
- Bachelor's degree in Computer Science, Computer Engineering, or related technical field
- Advanced certifications (AWS/GCP/Azure professional-level, CKA, CKS, CISSP) are highly valued
- Demonstrated commitment to continuous learning
\n
\nHow we work:
We're transparent—working in the open as one team using OKRs, cross-functional retrospectives, and public roadmaps. We confront problems courageously with blameless root cause analyses, not blame. We're data-driven, using metrics and APM to make evidence-based decisions. We learn continuously from our mistakes through retrospectives and RCAs. We're accountable for outcomes, not just activities, aligning our work to customer and business results. We experiment with strong opinions, loosely held, testing concepts and feasibility before committing. We think big, act small, and move fast—using Scrum, delivery plans, and frequent milestones. We're inclusive, creating space to listen and learn, growing an Ally Community to support equity and career growth.
\n
\n","descriptionBodyPlain":"Position Summary: \nPointClickCare builds cloud platforms that power safer, more connected care for millions of patients. As an Intermediate DevOps Engineer, you will build, operate, support cloud infrastructure and deployment pipelines that enable application and AI-enabled workloads to run reliably. You work closely with senior engineers to implement best practices, automate operational tasks, and improve system reliability while continuing to deepen your technical expertise. This role is ideal for an engineer who is comfortable working in cloud environments with a focus in automation and is ready to take ownership of well-scoped systems and services.\nWho you’ll work with:\nYou will be part of our growing team of top engineers with the ability to directly impact the success of the organization. You'll be a part of the DevOps team reporting to the DevOps Team Lead and working alongside our other DevOps Engineers. You'll work day to day with the Software Engineering team as well as our IT team. \n \nWhat you'll be doing day to day:\n \nInfrastructure & Platform Support:\n - Implement and maintain cloud infrastructure using infrastructure-as-code.\n - Support and improve CI/CD pipelines for application and ML workloads.\n - Operate containerized workloads in Kubernetes or managed container platforms.\n - Assist in rolling out platform improvements and infrastructure changes.\n\nAutomation & AI Exposure:\n - Automate repetitive operational tasks using scripts and tooling.\n - Assist with deploying and monitoring AI/ML workloads.\n - Use AI-assisted tools to improve Log analysis and alert triage, Incident investigation and documentation, Deployment validation and testing.\n\nReliability & Operations:\n - Participate in on-call rotations\n - Respond to and help resolve environment & CI/CD pipeline incidents.\n - Monitor system health using dashboards, logs, and alerts.\n - Contribute to post-incident reviews and follow-up actions.\n\nCollaboration & Learning:\n - Follow and contribute to established DevOps standards and practices.\n - Document procedures, runbooks, and operational knowledge.\n - Strong interest and motivation to grow technical skills.\n \nWhat you'll bring:\n \nSolid Technical Foundation:\n - Working knowledge of cloud infrastructure and Linux-based systems.\n - Proven experience with CI/CD, and containers.\n - Focus in reliability, scalability, and operational excellence.\n - Automation experience, reducing repetitive operational tasks.\n\nGrowth Mindset:\n - Willingness to learn new tools and technologies, including AI-enabled platforms.\n - Openness to feedback and continuous improvement.\n - Ability to communicate clearly and ask good technical questions.\n \nSkills and experience we’re looking for: \n \n Must-haves\n\n- 2-4+ years of experience in DevOps, Cloud, SRE, or Infrastructure Engineering.\n- Experience with at least one cloud provider (Azure, AWS, or GCP )\n- Hands-on exposure to:\n- Scripting experience (Bash, Python, or similar)\n- Infrastructure as Code (Terraform, IaC 2.0, or similar)\n- CI/CD pipelines\n- Containers (Docker) and Kubernetes concepts\n- Monitoring, logging, and alerting tools.\n \n Nice-to-haves\n\n- 2+ years in healthcare technology or other highly regulated SaaS environments (financial services, government)\n- Familiarity with AI-driven monitoring or AIOps tools.\n- Experience using AI-assisted development or operations tools.\n- Understanding of cloud networking and security fundamentals.\n- Experience supporting on-call.\n\n Education\n\n- Bachelor's degree in Computer Science, Computer Engineering, or related technical field\n- Advanced certifications (AWS/GCP/Azure professional-level, CKA, CKS, CISSP) are highly valued\n- Demonstrated commitment to continuous learning\n \nHow we work:\n\nWe're transparent—working in the open as one team using OKRs, cross-functional retrospectives, and public roadmaps. We confront problems courageously with blameless root cause analyses, not blame. We're data-driven, using metrics and APM to make evidence-based decisions. We learn continuously from our mistakes through retrospectives and RCAs. We're accountable for outcomes, not just activities, aligning our work to customer and business results. We experiment with strong opinions, loosely held, testing concepts and feasibility before committing. We think big, act small, and move fast—using Scrum, delivery plans, and frequent milestones. We're inclusive, creating space to listen and learn, growing an Ally Community to support equity and career growth.\n \n#LI-AJ1\n#LI-Remote\n","hostedUrl":"https://jobs.lever.co/pointclickcare/70ef07bc-40c2-4ed9-b017-e4c1055878fd","applyUrl":"https://jobs.lever.co/pointclickcare/70ef07bc-40c2-4ed9-b017-e4c1055878fd/apply"},{"additionalPlain":"PointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"Acute & Payer","location":"Salt Lake City, UT","team":"Engineering","allLocations":["Salt Lake City, UT"]},"createdAt":1775076782659,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nPosition Summary: \nPointClickCare builds cloud platforms that power safer, more connected care for millions of patients. As an Intermediate DevOps Engineer, you will build, operate, support cloud infrastructure and deployment pipelines that enable application and AI-enabled workloads to run reliably. You work closely with senior engineers to implement best practices, automate operational tasks, and improve system reliability while continuing to deepen your technical expertise. This role is ideal for an engineer who is comfortable working in cloud environments with a focus in automation and is ready to take ownership of well-scoped systems and services.\nWho you’ll work with:\nYou will be part of our growing team of top engineers with the ability to directly impact the success of the organization. You'll be a part of the DevOps team reporting to the DevOps Team Lead and working alongside our other DevOps Engineers. You'll work day to day with the Software Engineering team as well as our IT team. \n \nWhat you'll be doing day to day:\n \nInfrastructure & Platform Support:\n - Implement and maintain cloud infrastructure using infrastructure-as-code.\n - Support and improve CI/CD pipelines for application and ML workloads.\n - Operate containerized workloads in Kubernetes or managed container platforms.\n - Assist in rolling out platform improvements and infrastructure changes.\n\nAutomation & AI Exposure:\n - Automate repetitive operational tasks using scripts and tooling.\n - Assist with deploying and monitoring AI/ML workloads.\n - Use AI-assisted tools to improve Log analysis and alert triage, Incident investigation and documentation, Deployment validation and testing.\n\nReliability & Operations:\n - Participate in on-call rotations\n - Respond to and help resolve environment & CI/CD pipeline incidents.\n - Monitor system health using dashboards, logs, and alerts.\n - Contribute to post-incident reviews and follow-up actions.\n\nCollaboration & Learning:\n - Follow and contribute to established DevOps standards and practices.\n - Document procedures, runbooks, and operational knowledge.\n - Strong interest and motivation to grow technical skills.\n \nWhat you'll bring:\n \nSolid Technincal Foundation:\n - Working knowledge of cloud infrastructure and Linux-based systems.\n - Proven experience with CI/CD, and containers.\n - Focus in reliability, scalability, and operational excellence.\n - Automation experience, reducing repetitive operational tasks.\n\nGrowth Mindset:\n - Willingness to learn new tools and technologies, including AI-enabled platforms.\n - Openness to feedback and continuous improvement.\n - Ability to communicate clearly and ask good technical questions.\n \nSkills and experience we’re looking for: \n \n Must-haves\n\n- 2-4+ years of experience in DevOps, Cloud, SRE, or Infrastructure Engineering.\n- Experience with at least one cloud provider (Azure, AWS, or GCP )\n- Hands-on exposure to:\n- Scripting experience (Bash, Python, or similar)\n- Infrastructure as Code (Terraform, IaC 2.0, or similar)\n- CI/CD pipelines\n- Containers (Docker) and Kubernetes concepts\n- Monitoring, logging, and alerting tools.\n \n Nice-to-haves\n\n- 2+ years in healthcare technology or other highly regulated SaaS environments (financial services, government)\n- Familiarity with AI-driven monitoring or AIOps tools.\n- Experience using AI-assisted development or operations tools.\n- Understanding of cloud networking and security fundamentals.\n- Experience supporting on-call.\n\n Education\n\n- Bachelor's degree in Computer Science, Computer Engineering, or related technical field\n- Advanced certifications (AWS/GCP/Azure professional-level, CKA, CKS, CISSP) are highly valued\n- Demonstrated commitment to continuous learning\n \nHow we work:\n\nWe're transparent—working in the open as one team using OKRs, cross-functional retrospectives, and public roadmaps. We confront problems courageously with blameless root cause analyses, not blame. We're data-driven, using metrics and APM to make evidence-based decisions. We learn continuously from our mistakes through retrospectives and RCAs. We're accountable for outcomes, not just activities, aligning our work to customer and business results. We experiment with strong opinions, loosely held, testing concepts and feasibility before committing. We think big, act small, and move fast—using Scrum, delivery plans, and frequent milestones. We're inclusive, creating space to listen and learn, growing an Ally Community to support equity and career growth.\n \n#LI-AJ1\n#LI-Remote\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
\n\n
PointClickCare builds cloud platforms that power safer, more connected care for millions of patients. As an Intermediate DevOps Engineer, you will build, operate, support cloud infrastructure and deployment pipelines that enable application and AI-enabled workloads to run reliably. You work closely with senior engineers to implement best practices, automate operational tasks, and improve system reliability while continuing to deepen your technical expertise. This role is ideal for an engineer who is comfortable working in cloud environments with a focus in automation and is ready to take ownership of well-scoped systems and services.
\n
Who you’ll work with:
\nYou will be part of our growing team of top engineers with the ability to directly impact the success of the organization. You'll be a part of the DevOps team reporting to the DevOps Team Lead and working alongside our other DevOps Engineers. You'll work day to day with the Software Engineering team as well as our IT team.
\n
\nWhat you'll be doing day to day:
\n
\nInfrastructure & Platform Support:
\n - Implement and maintain cloud infrastructure using infrastructure-as-code.
- Support and improve CI/CD pipelines for application and ML workloads.
- Operate containerized workloads in Kubernetes or managed container platforms.
- Assist in rolling out platform improvements and infrastructure changes.
\n
Automation & AI Exposure:
- Automate repetitive operational tasks using scripts and tooling.
- Assist with deploying and monitoring AI/ML workloads.
- Use AI-assisted tools to improve Log analysis and alert triage, Incident investigation and documentation, Deployment validation and testing.
\n
Reliability & Operations:
- Participate in on-call rotations
- Respond to and help resolve environment & CI/CD pipeline incidents.
- Monitor system health using dashboards, logs, and alerts.
- Contribute to post-incident reviews and follow-up actions.
\n
Collaboration & Learning:
- Follow and contribute to established DevOps standards and practices.
- Document procedures, runbooks, and operational knowledge.
- Strong interest and motivation to grow technical skills.
\n
\nWhat you'll bring:
\n
\n\n
Solid Technincal Foundation:
- Working knowledge of cloud infrastructure and Linux-based systems.
- Proven experience with CI/CD, and containers.
- Focus in reliability, scalability, and operational excellence.
- Automation experience, reducing repetitive operational tasks.
\n
Growth Mindset:
- Willingness to learn new tools and technologies, including AI-enabled platforms.
- Openness to feedback and continuous improvement.
- Ability to communicate clearly and ask good technical questions.
\n
\n
Skills and experience we’re looking for:
\n
\n Must-haves
- 2-4+ years of experience in DevOps, Cloud, SRE, or Infrastructure Engineering.
- Experience with at least one cloud provider (Azure, AWS, or GCP )
- Hands-on exposure to:
- Scripting experience (Bash, Python, or similar)
- Infrastructure as Code (Terraform, IaC 2.0, or similar)
- CI/CD pipelines
- Containers (Docker) and Kubernetes concepts
- Monitoring, logging, and alerting tools.
\n
\n Nice-to-haves
- 2+ years in healthcare technology or other highly regulated SaaS environments (financial services, government)
- Familiarity with AI-driven monitoring or AIOps tools.
- Experience using AI-assisted development or operations tools.
- Understanding of cloud networking and security fundamentals.
- Experience supporting on-call.
Education
- Bachelor's degree in Computer Science, Computer Engineering, or related technical field
- Advanced certifications (AWS/GCP/Azure professional-level, CKA, CKS, CISSP) are highly valued
- Demonstrated commitment to continuous learning
\n
\nHow we work:
We're transparent—working in the open as one team using OKRs, cross-functional retrospectives, and public roadmaps. We confront problems courageously with blameless root cause analyses, not blame. We're data-driven, using metrics and APM to make evidence-based decisions. We learn continuously from our mistakes through retrospectives and RCAs. We're accountable for outcomes, not just activities, aligning our work to customer and business results. We experiment with strong opinions, loosely held, testing concepts and feasibility before committing. We think big, act small, and move fast—using Scrum, delivery plans, and frequent milestones. We're inclusive, creating space to listen and learn, growing an Ally Community to support equity and career growth.
\n
\n","id":"94b85a28-9893-48c5-a2bb-a50175887ef1","lists":[],"salaryRange":{"min":106000,"max":118000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $106,000 - $118,000 + bonus or commission + equity + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. Our salary ranges are determined by job and level.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $106,000 - $118,000 + bonus or commission + equity + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. Our salary ranges are determined by job and level. \n","text":"Intermediate AI-Enabled DevOps Engineer","country":"US","workplaceType":"hybrid","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Position Summary:
\n\n
PointClickCare builds cloud platforms that power safer, more connected care for millions of patients. As an Intermediate DevOps Engineer, you will build, operate, support cloud infrastructure and deployment pipelines that enable application and AI-enabled workloads to run reliably. You work closely with senior engineers to implement best practices, automate operational tasks, and improve system reliability while continuing to deepen your technical expertise. This role is ideal for an engineer who is comfortable working in cloud environments with a focus in automation and is ready to take ownership of well-scoped systems and services.
\n
Who you’ll work with:
\nYou will be part of our growing team of top engineers with the ability to directly impact the success of the organization. You'll be a part of the DevOps team reporting to the DevOps Team Lead and working alongside our other DevOps Engineers. You'll work day to day with the Software Engineering team as well as our IT team.
\n
\nWhat you'll be doing day to day:
\n
\nInfrastructure & Platform Support:
\n - Implement and maintain cloud infrastructure using infrastructure-as-code.
- Support and improve CI/CD pipelines for application and ML workloads.
- Operate containerized workloads in Kubernetes or managed container platforms.
- Assist in rolling out platform improvements and infrastructure changes.
\n
Automation & AI Exposure:
- Automate repetitive operational tasks using scripts and tooling.
- Assist with deploying and monitoring AI/ML workloads.
- Use AI-assisted tools to improve Log analysis and alert triage, Incident investigation and documentation, Deployment validation and testing.
\n
Reliability & Operations:
- Participate in on-call rotations
- Respond to and help resolve environment & CI/CD pipeline incidents.
- Monitor system health using dashboards, logs, and alerts.
- Contribute to post-incident reviews and follow-up actions.
\n
Collaboration & Learning:
- Follow and contribute to established DevOps standards and practices.
- Document procedures, runbooks, and operational knowledge.
- Strong interest and motivation to grow technical skills.
\n
\nWhat you'll bring:
\n
\n\n
Solid Technincal Foundation:
- Working knowledge of cloud infrastructure and Linux-based systems.
- Proven experience with CI/CD, and containers.
- Focus in reliability, scalability, and operational excellence.
- Automation experience, reducing repetitive operational tasks.
\n
Growth Mindset:
- Willingness to learn new tools and technologies, including AI-enabled platforms.
- Openness to feedback and continuous improvement.
- Ability to communicate clearly and ask good technical questions.
\n
\n
Skills and experience we’re looking for:
\n
\n Must-haves
- 2-4+ years of experience in DevOps, Cloud, SRE, or Infrastructure Engineering.
- Experience with at least one cloud provider (Azure, AWS, or GCP )
- Hands-on exposure to:
- Scripting experience (Bash, Python, or similar)
- Infrastructure as Code (Terraform, IaC 2.0, or similar)
- CI/CD pipelines
- Containers (Docker) and Kubernetes concepts
- Monitoring, logging, and alerting tools.
\n
\n Nice-to-haves
- 2+ years in healthcare technology or other highly regulated SaaS environments (financial services, government)
- Familiarity with AI-driven monitoring or AIOps tools.
- Experience using AI-assisted development or operations tools.
- Understanding of cloud networking and security fundamentals.
- Experience supporting on-call.
Education
- Bachelor's degree in Computer Science, Computer Engineering, or related technical field
- Advanced certifications (AWS/GCP/Azure professional-level, CKA, CKS, CISSP) are highly valued
- Demonstrated commitment to continuous learning
\n
\nHow we work:
We're transparent—working in the open as one team using OKRs, cross-functional retrospectives, and public roadmaps. We confront problems courageously with blameless root cause analyses, not blame. We're data-driven, using metrics and APM to make evidence-based decisions. We learn continuously from our mistakes through retrospectives and RCAs. We're accountable for outcomes, not just activities, aligning our work to customer and business results. We experiment with strong opinions, loosely held, testing concepts and feasibility before committing. We think big, act small, and move fast—using Scrum, delivery plans, and frequent milestones. We're inclusive, creating space to listen and learn, growing an Ally Community to support equity and career growth.
\n
\n","descriptionBodyPlain":"Position Summary: \nPointClickCare builds cloud platforms that power safer, more connected care for millions of patients. As an Intermediate DevOps Engineer, you will build, operate, support cloud infrastructure and deployment pipelines that enable application and AI-enabled workloads to run reliably. You work closely with senior engineers to implement best practices, automate operational tasks, and improve system reliability while continuing to deepen your technical expertise. This role is ideal for an engineer who is comfortable working in cloud environments with a focus in automation and is ready to take ownership of well-scoped systems and services.\nWho you’ll work with:\nYou will be part of our growing team of top engineers with the ability to directly impact the success of the organization. You'll be a part of the DevOps team reporting to the DevOps Team Lead and working alongside our other DevOps Engineers. You'll work day to day with the Software Engineering team as well as our IT team. \n \nWhat you'll be doing day to day:\n \nInfrastructure & Platform Support:\n - Implement and maintain cloud infrastructure using infrastructure-as-code.\n - Support and improve CI/CD pipelines for application and ML workloads.\n - Operate containerized workloads in Kubernetes or managed container platforms.\n - Assist in rolling out platform improvements and infrastructure changes.\n\nAutomation & AI Exposure:\n - Automate repetitive operational tasks using scripts and tooling.\n - Assist with deploying and monitoring AI/ML workloads.\n - Use AI-assisted tools to improve Log analysis and alert triage, Incident investigation and documentation, Deployment validation and testing.\n\nReliability & Operations:\n - Participate in on-call rotations\n - Respond to and help resolve environment & CI/CD pipeline incidents.\n - Monitor system health using dashboards, logs, and alerts.\n - Contribute to post-incident reviews and follow-up actions.\n\nCollaboration & Learning:\n - Follow and contribute to established DevOps standards and practices.\n - Document procedures, runbooks, and operational knowledge.\n - Strong interest and motivation to grow technical skills.\n \nWhat you'll bring:\n \nSolid Technincal Foundation:\n - Working knowledge of cloud infrastructure and Linux-based systems.\n - Proven experience with CI/CD, and containers.\n - Focus in reliability, scalability, and operational excellence.\n - Automation experience, reducing repetitive operational tasks.\n\nGrowth Mindset:\n - Willingness to learn new tools and technologies, including AI-enabled platforms.\n - Openness to feedback and continuous improvement.\n - Ability to communicate clearly and ask good technical questions.\n \nSkills and experience we’re looking for: \n \n Must-haves\n\n- 2-4+ years of experience in DevOps, Cloud, SRE, or Infrastructure Engineering.\n- Experience with at least one cloud provider (Azure, AWS, or GCP )\n- Hands-on exposure to:\n- Scripting experience (Bash, Python, or similar)\n- Infrastructure as Code (Terraform, IaC 2.0, or similar)\n- CI/CD pipelines\n- Containers (Docker) and Kubernetes concepts\n- Monitoring, logging, and alerting tools.\n \n Nice-to-haves\n\n- 2+ years in healthcare technology or other highly regulated SaaS environments (financial services, government)\n- Familiarity with AI-driven monitoring or AIOps tools.\n- Experience using AI-assisted development or operations tools.\n- Understanding of cloud networking and security fundamentals.\n- Experience supporting on-call.\n\n Education\n\n- Bachelor's degree in Computer Science, Computer Engineering, or related technical field\n- Advanced certifications (AWS/GCP/Azure professional-level, CKA, CKS, CISSP) are highly valued\n- Demonstrated commitment to continuous learning\n \nHow we work:\n\nWe're transparent—working in the open as one team using OKRs, cross-functional retrospectives, and public roadmaps. We confront problems courageously with blameless root cause analyses, not blame. We're data-driven, using metrics and APM to make evidence-based decisions. We learn continuously from our mistakes through retrospectives and RCAs. We're accountable for outcomes, not just activities, aligning our work to customer and business results. We experiment with strong opinions, loosely held, testing concepts and feasibility before committing. We think big, act small, and move fast—using Scrum, delivery plans, and frequent milestones. We're inclusive, creating space to listen and learn, growing an Ally Community to support equity and career growth.\n \n#LI-AJ1\n#LI-Remote\n","hostedUrl":"https://jobs.lever.co/pointclickcare/94b85a28-9893-48c5-a2bb-a50175887ef1","applyUrl":"https://jobs.lever.co/pointclickcare/94b85a28-9893-48c5-a2bb-a50175887ef1/apply"},{"additionalPlain":"PointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga, Ontario","team":"Engineering","allLocations":["Mississauga, Ontario"]},"createdAt":1780607328974,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nJob title: Intermediate Software Engineer\n \nWhat your day-to-day will look like:\n· Identify, prioritize and execute tasks in the software development life cycle\n· Work with business to iterate over software requirements\n· Develop tools and applications by producing clean, efficient code\n· Automate tasks through appropriate tools and scripting\n· Analyze and debug systems\n· Perform validation and verification testing in a test-driven manner\n· Review the work of others, and invite others to review your work\n· Collaborate with internal teams and vendors to fix and improve products\n· Ensure software is up-to-date with latest technologies\n \nWhat qualifications we’re looking for:\n· Experience writing clean code that performs well at scale using Java\n· Experience with Spring Boot\n· In-depth knowledge of relational databases (e.g. Microsoft SQL Server, MySQL)\n· Solid experience writing RESTful API endpoints\n· Absolutely love TDD and have working knowledge of it\n· Proficient in GIT\n· Experience using system and performance monitoring tools (e.g. New Relic, DataDog)\n· Experience with automated testing frameworks (e.g. Selenium, Cypress, RestAssured)\n· Excellent organization, critical-thinking and personal leadership skills\n· Self-starter with the ability to deliver with minimal supervision\n· Being okay with the uncomfortable feeling that comes from learning new things\n· Team player\n· Analytical mind with problem-solving aptitude\n· Proven experience as a great Engineer\n· BSc/BA in Computer Science or a related degree\n \nGenerative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset\n \nBonus points for:\n· Experience with UI development and frameworks (e.g. React, Angular)\n· Nice to have React, Selenium automation and cloud experience\n· Experience with Docker, Kubernetes and Istio\n· Experience with Ansible\n· Experience with Jenkins CI/CD pipeline\n· Linux and IP networking knowledge\n· Experience with AWS/Azure cloud services or equivalent\n· Experience with SAML, OAuth and OpenID Connect\n· Experience working on a SaaS product\n· Experience with Service Oriented Architecture \n· Knowledge of scripting languages such as Python, Bash or Groovy\n· On-call experience with production grade systems\n· Has mentored others in a professional setting\n \n#LI-AJ1\n#LI-Hybrid\n \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job title: Intermediate Software Engineer
\n
\nWhat your day-to-day will look like:
\n· Identify, prioritize and execute tasks in the software development life cycle
\n· Work with business to iterate over software requirements
\n· Develop tools and applications by producing clean, efficient code
\n· Automate tasks through appropriate tools and scripting
\n· Analyze and debug systems
\n· Perform validation and verification testing in a test-driven manner
\n· Review the work of others, and invite others to review your work
\n· Collaborate with internal teams and vendors to fix and improve products
\n· Ensure software is up-to-date with latest technologies
\n
\nWhat qualifications we’re looking for:
\n· Experience writing clean code that performs well at scale using Java
\n· Experience with Spring Boot
\n· In-depth knowledge of relational databases (e.g. Microsoft SQL Server, MySQL)
\n· Solid experience writing RESTful API endpoints
\n· Absolutely love TDD and have working knowledge of it
\n· Proficient in GIT
\n· Experience using system and performance monitoring tools (e.g. New Relic, DataDog)
\n· Experience with automated testing frameworks (e.g. Selenium, Cypress, RestAssured)
\n· Excellent organization, critical-thinking and personal leadership skills
\n· Self-starter with the ability to deliver with minimal supervision
\n· Being okay with the uncomfortable feeling that comes from learning new things
\n· Team player
\n· Analytical mind with problem-solving aptitude
\n· Proven experience as a great Engineer
\n· BSc/BA in Computer Science or a related degree
\n
\nGenerative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset
\n
\nBonus points for:
\n· Experience with UI development and frameworks (e.g. React, Angular)
\n· Nice to have React, Selenium automation and cloud experience
\n· Experience with Docker, Kubernetes and Istio
\n· Experience with Ansible
\n· Experience with Jenkins CI/CD pipeline
\n· Linux and IP networking knowledge
\n· Experience with AWS/Azure cloud services or equivalent
\n· Experience with SAML, OAuth and OpenID Connect
\n· Experience working on a SaaS product
\n· Experience with Service Oriented Architecture
\n· Knowledge of scripting languages such as Python, Bash or Groovy
\n· On-call experience with production grade systems
\n· Has mentored others in a professional setting
\n
\n#LI-AJ1
\n#LI-Hybrid
\n
","id":"92bd0a33-a934-499a-81ec-b38956488cc5","lists":[],"salaryRange":{"min":112000,"max":125000,"currency":"CAD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $142,000-158,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $142,000-158,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. \n","text":"Intermediate Software Engineer","country":"CA","workplaceType":"hybrid","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Job title: Intermediate Software Engineer
\n
\nWhat your day-to-day will look like:
\n· Identify, prioritize and execute tasks in the software development life cycle
\n· Work with business to iterate over software requirements
\n· Develop tools and applications by producing clean, efficient code
\n· Automate tasks through appropriate tools and scripting
\n· Analyze and debug systems
\n· Perform validation and verification testing in a test-driven manner
\n· Review the work of others, and invite others to review your work
\n· Collaborate with internal teams and vendors to fix and improve products
\n· Ensure software is up-to-date with latest technologies
\n
\nWhat qualifications we’re looking for:
\n· Experience writing clean code that performs well at scale using Java
\n· Experience with Spring Boot
\n· In-depth knowledge of relational databases (e.g. Microsoft SQL Server, MySQL)
\n· Solid experience writing RESTful API endpoints
\n· Absolutely love TDD and have working knowledge of it
\n· Proficient in GIT
\n· Experience using system and performance monitoring tools (e.g. New Relic, DataDog)
\n· Experience with automated testing frameworks (e.g. Selenium, Cypress, RestAssured)
\n· Excellent organization, critical-thinking and personal leadership skills
\n· Self-starter with the ability to deliver with minimal supervision
\n· Being okay with the uncomfortable feeling that comes from learning new things
\n· Team player
\n· Analytical mind with problem-solving aptitude
\n· Proven experience as a great Engineer
\n· BSc/BA in Computer Science or a related degree
\n
\nGenerative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset
\n
\nBonus points for:
\n· Experience with UI development and frameworks (e.g. React, Angular)
\n· Nice to have React, Selenium automation and cloud experience
\n· Experience with Docker, Kubernetes and Istio
\n· Experience with Ansible
\n· Experience with Jenkins CI/CD pipeline
\n· Linux and IP networking knowledge
\n· Experience with AWS/Azure cloud services or equivalent
\n· Experience with SAML, OAuth and OpenID Connect
\n· Experience working on a SaaS product
\n· Experience with Service Oriented Architecture
\n· Knowledge of scripting languages such as Python, Bash or Groovy
\n· On-call experience with production grade systems
\n· Has mentored others in a professional setting
\n
\n#LI-AJ1
\n#LI-Hybrid
\n
","descriptionBodyPlain":"Job title: Intermediate Software Engineer\n \nWhat your day-to-day will look like:\n· Identify, prioritize and execute tasks in the software development life cycle\n· Work with business to iterate over software requirements\n· Develop tools and applications by producing clean, efficient code\n· Automate tasks through appropriate tools and scripting\n· Analyze and debug systems\n· Perform validation and verification testing in a test-driven manner\n· Review the work of others, and invite others to review your work\n· Collaborate with internal teams and vendors to fix and improve products\n· Ensure software is up-to-date with latest technologies\n \nWhat qualifications we’re looking for:\n· Experience writing clean code that performs well at scale using Java\n· Experience with Spring Boot\n· In-depth knowledge of relational databases (e.g. Microsoft SQL Server, MySQL)\n· Solid experience writing RESTful API endpoints\n· Absolutely love TDD and have working knowledge of it\n· Proficient in GIT\n· Experience using system and performance monitoring tools (e.g. New Relic, DataDog)\n· Experience with automated testing frameworks (e.g. Selenium, Cypress, RestAssured)\n· Excellent organization, critical-thinking and personal leadership skills\n· Self-starter with the ability to deliver with minimal supervision\n· Being okay with the uncomfortable feeling that comes from learning new things\n· Team player\n· Analytical mind with problem-solving aptitude\n· Proven experience as a great Engineer\n· BSc/BA in Computer Science or a related degree\n \nGenerative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset\n \nBonus points for:\n· Experience with UI development and frameworks (e.g. React, Angular)\n· Nice to have React, Selenium automation and cloud experience\n· Experience with Docker, Kubernetes and Istio\n· Experience with Ansible\n· Experience with Jenkins CI/CD pipeline\n· Linux and IP networking knowledge\n· Experience with AWS/Azure cloud services or equivalent\n· Experience with SAML, OAuth and OpenID Connect\n· Experience working on a SaaS product\n· Experience with Service Oriented Architecture \n· Knowledge of scripting languages such as Python, Bash or Groovy\n· On-call experience with production grade systems\n· Has mentored others in a professional setting\n \n#LI-AJ1\n#LI-Hybrid\n \n","hostedUrl":"https://jobs.lever.co/pointclickcare/92bd0a33-a934-499a-81ec-b38956488cc5","applyUrl":"https://jobs.lever.co/pointclickcare/92bd0a33-a934-499a-81ec-b38956488cc5/apply"},{"additionalPlain":"PointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote- Canada","team":"Engineering","allLocations":["Remote- Canada"]},"createdAt":1768484918835,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nTeam Summary\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI products.\n \nJob Summary\nThe AI Engineer – Autonomous Agent will work closely with the Product and Engineering teams to design and implement agent-based solutions that align with product goals. The AI Engineer – Autonomous Agent will also build new agent data types and pipelines and enable frameworks and workflows for agent reasoning, function calling, and action coordination.\n \nKey Responsibilities\n- Collaborate with product and engineering teams to translate product objectives into autonomous agent-based solutions.\n- Design and build new agent data types, and pipelines that enable agents frameworks, and workflows to coordinate reasoning, function calling, actions\n- Develop and optimize autonomous agents leveraging LLMs, planning algorithms, and multi-step reasoning approaches.\n- Implement comprehensive security mechanisms for autonomous agents, including authentication, role-based access control, audit logging, and compliance monitoring\n- Integrate agents securely with existing systems, APIs, and data sources with secure communication protocols\n \nQualifications & Skills\n- Expert level in Python, frameworks, and functional programming principles\n- Experience designing and implementing LLM agent workflows, and familiarity with frameworks such as LangChain, LlamaIndex, LangGraph, CrewAI, and AutoGen.\n \nPreferred\n- Master’s degree or higher in Artificial Intelligence.\n- Experience implementing security at scale including role-based access control, multi-factor authentication, network security best practices, and compliance monitoring.\n \n#LI-AV1\n#LI-remote\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Team Summary
\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI products.
\n
\nJob Summary
\nThe AI Engineer – Autonomous Agent will work closely with the Product and Engineering teams to design and implement agent-based solutions that align with product goals. The AI Engineer – Autonomous Agent will also build new agent data types and pipelines and enable frameworks and workflows for agent reasoning, function calling, and action coordination.
\n
\nKey Responsibilities
\n- Collaborate with product and engineering teams to translate product objectives into autonomous agent-based solutions.
\n- Design and build new agent data types, and pipelines that enable agents frameworks, and workflows to coordinate reasoning, function calling, actions
\n- Develop and optimize autonomous agents leveraging LLMs, planning algorithms, and multi-step reasoning approaches.
\n- Implement comprehensive security mechanisms for autonomous agents, including authentication, role-based access control, audit logging, and compliance monitoring
\n- Integrate agents securely with existing systems, APIs, and data sources with secure communication protocols
\n
\nQualifications & Skills
\n- Expert level in Python, frameworks, and functional programming principles
\n- Experience designing and implementing LLM agent workflows, and familiarity with frameworks such as LangChain, LlamaIndex, LangGraph, CrewAI, and AutoGen.
\n
\nPreferred
\n- Master’s degree or higher in Artificial Intelligence.
\n- Experience implementing security at scale including role-based access control, multi-factor authentication, network security best practices, and compliance monitoring.
\n
\n#LI-AV1
\n#LI-remote
","id":"282bd910-2829-4d2a-a024-99384a3f5c75","lists":[],"salaryRange":{"min":169000,"max":188000,"interval":"per-year-salary","currency":"CAD"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $169,000-188,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $169,000-188,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. \n","text":"Principal AI Engineer (Autonomous Agent) (CA)","country":"CA","workplaceType":"hybrid","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Team Summary
\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI products.
\n
\nJob Summary
\nThe AI Engineer – Autonomous Agent will work closely with the Product and Engineering teams to design and implement agent-based solutions that align with product goals. The AI Engineer – Autonomous Agent will also build new agent data types and pipelines and enable frameworks and workflows for agent reasoning, function calling, and action coordination.
\n
\nKey Responsibilities
\n- Collaborate with product and engineering teams to translate product objectives into autonomous agent-based solutions.
\n- Design and build new agent data types, and pipelines that enable agents frameworks, and workflows to coordinate reasoning, function calling, actions
\n- Develop and optimize autonomous agents leveraging LLMs, planning algorithms, and multi-step reasoning approaches.
\n- Implement comprehensive security mechanisms for autonomous agents, including authentication, role-based access control, audit logging, and compliance monitoring
\n- Integrate agents securely with existing systems, APIs, and data sources with secure communication protocols
\n
\nQualifications & Skills
\n- Expert level in Python, frameworks, and functional programming principles
\n- Experience designing and implementing LLM agent workflows, and familiarity with frameworks such as LangChain, LlamaIndex, LangGraph, CrewAI, and AutoGen.
\n
\nPreferred
\n- Master’s degree or higher in Artificial Intelligence.
\n- Experience implementing security at scale including role-based access control, multi-factor authentication, network security best practices, and compliance monitoring.
\n
\n#LI-AV1
\n#LI-remote
","descriptionBodyPlain":"Team Summary\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI products.\n \nJob Summary\nThe AI Engineer – Autonomous Agent will work closely with the Product and Engineering teams to design and implement agent-based solutions that align with product goals. The AI Engineer – Autonomous Agent will also build new agent data types and pipelines and enable frameworks and workflows for agent reasoning, function calling, and action coordination.\n \nKey Responsibilities\n- Collaborate with product and engineering teams to translate product objectives into autonomous agent-based solutions.\n- Design and build new agent data types, and pipelines that enable agents frameworks, and workflows to coordinate reasoning, function calling, actions\n- Develop and optimize autonomous agents leveraging LLMs, planning algorithms, and multi-step reasoning approaches.\n- Implement comprehensive security mechanisms for autonomous agents, including authentication, role-based access control, audit logging, and compliance monitoring\n- Integrate agents securely with existing systems, APIs, and data sources with secure communication protocols\n \nQualifications & Skills\n- Expert level in Python, frameworks, and functional programming principles\n- Experience designing and implementing LLM agent workflows, and familiarity with frameworks such as LangChain, LlamaIndex, LangGraph, CrewAI, and AutoGen.\n \nPreferred\n- Master’s degree or higher in Artificial Intelligence.\n- Experience implementing security at scale including role-based access control, multi-factor authentication, network security best practices, and compliance monitoring.\n \n#LI-AV1\n#LI-remote\n","hostedUrl":"https://jobs.lever.co/pointclickcare/282bd910-2829-4d2a-a024-99384a3f5c75","applyUrl":"https://jobs.lever.co/pointclickcare/282bd910-2829-4d2a-a024-99384a3f5c75/apply"},{"additionalPlain":"PointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Engineering","allLocations":["Remote, USA"]},"createdAt":1768421216704,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nTeam Summary\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI products.\n \nJob Summary\nThe AI Engineer – Autonomous Agent will work closely with the Product and Engineering teams to design and implement agent-based solutions that align with product goals. The AI Engineer – Autonomous Agent will also build new agent data types and pipelines and enable frameworks and workflows for agent reasoning, function calling, and action coordination.\n \nKey Responsibilities\n- Collaborate with product and engineering teams to translate product objectives into autonomous agent-based solutions.\n- Design and build new agent data types, and pipelines that enable agents frameworks, and workflows to coordinate reasoning, function calling, actions\n- Develop and optimize autonomous agents leveraging LLMs, planning algorithms, and multi-step reasoning approaches.\n- Implement comprehensive security mechanisms for autonomous agents, including authentication, role-based access control, audit logging, and compliance monitoring\n- Integrate agents securely with existing systems, APIs, and data sources with secure communication protocols\n \nQualifications & Skills\n- Expert level in Python, frameworks, and functional programming principles\n- Experience designing and implementing LLM agent workflows, and familiarity with frameworks such as LangChain, LlamaIndex, LangGraph, CrewAI, and AutoGen.\n \nPreferred\n- Master’s degree or higher in Artificial Intelligence.\n- Experience implementing security at scale including role-based access control, multi-factor authentication, network security best practices, and compliance monitoring.\n \n#LI-AV1\n#LI-remote\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Team Summary
\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI products.
\n
\nJob Summary
\nThe AI Engineer – Autonomous Agent will work closely with the Product and Engineering teams to design and implement agent-based solutions that align with product goals. The AI Engineer – Autonomous Agent will also build new agent data types and pipelines and enable frameworks and workflows for agent reasoning, function calling, and action coordination.
\n
\nKey Responsibilities
\n- Collaborate with product and engineering teams to translate product objectives into autonomous agent-based solutions.
\n- Design and build new agent data types, and pipelines that enable agents frameworks, and workflows to coordinate reasoning, function calling, actions
\n- Develop and optimize autonomous agents leveraging LLMs, planning algorithms, and multi-step reasoning approaches.
\n- Implement comprehensive security mechanisms for autonomous agents, including authentication, role-based access control, audit logging, and compliance monitoring
\n- Integrate agents securely with existing systems, APIs, and data sources with secure communication protocols
\n
\nQualifications & Skills
\n- Expert level in Python, frameworks, and functional programming principles
\n- Experience designing and implementing LLM agent workflows, and familiarity with frameworks such as LangChain, LlamaIndex, LangGraph, CrewAI, and AutoGen.
\n
\nPreferred
\n- Master’s degree or higher in Artificial Intelligence.
\n- Experience implementing security at scale including role-based access control, multi-factor authentication, network security best practices, and compliance monitoring.
\n
\n#LI-AV1
\n#LI-remote
","id":"1f8400f8-a731-42f0-b617-574cfcbbd92f","lists":[],"salaryRange":{"min":179000,"max":199000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $179,000-199,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $179,000-199,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. \n","text":"Principal AI Engineer (Autonomous Agent) (US)","country":"US","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Team Summary
\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI products.
\n
\nJob Summary
\nThe AI Engineer – Autonomous Agent will work closely with the Product and Engineering teams to design and implement agent-based solutions that align with product goals. The AI Engineer – Autonomous Agent will also build new agent data types and pipelines and enable frameworks and workflows for agent reasoning, function calling, and action coordination.
\n
\nKey Responsibilities
\n- Collaborate with product and engineering teams to translate product objectives into autonomous agent-based solutions.
\n- Design and build new agent data types, and pipelines that enable agents frameworks, and workflows to coordinate reasoning, function calling, actions
\n- Develop and optimize autonomous agents leveraging LLMs, planning algorithms, and multi-step reasoning approaches.
\n- Implement comprehensive security mechanisms for autonomous agents, including authentication, role-based access control, audit logging, and compliance monitoring
\n- Integrate agents securely with existing systems, APIs, and data sources with secure communication protocols
\n
\nQualifications & Skills
\n- Expert level in Python, frameworks, and functional programming principles
\n- Experience designing and implementing LLM agent workflows, and familiarity with frameworks such as LangChain, LlamaIndex, LangGraph, CrewAI, and AutoGen.
\n
\nPreferred
\n- Master’s degree or higher in Artificial Intelligence.
\n- Experience implementing security at scale including role-based access control, multi-factor authentication, network security best practices, and compliance monitoring.
\n
\n#LI-AV1
\n#LI-remote
","descriptionBodyPlain":"Team Summary\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI products.\n \nJob Summary\nThe AI Engineer – Autonomous Agent will work closely with the Product and Engineering teams to design and implement agent-based solutions that align with product goals. The AI Engineer – Autonomous Agent will also build new agent data types and pipelines and enable frameworks and workflows for agent reasoning, function calling, and action coordination.\n \nKey Responsibilities\n- Collaborate with product and engineering teams to translate product objectives into autonomous agent-based solutions.\n- Design and build new agent data types, and pipelines that enable agents frameworks, and workflows to coordinate reasoning, function calling, actions\n- Develop and optimize autonomous agents leveraging LLMs, planning algorithms, and multi-step reasoning approaches.\n- Implement comprehensive security mechanisms for autonomous agents, including authentication, role-based access control, audit logging, and compliance monitoring\n- Integrate agents securely with existing systems, APIs, and data sources with secure communication protocols\n \nQualifications & Skills\n- Expert level in Python, frameworks, and functional programming principles\n- Experience designing and implementing LLM agent workflows, and familiarity with frameworks such as LangChain, LlamaIndex, LangGraph, CrewAI, and AutoGen.\n \nPreferred\n- Master’s degree or higher in Artificial Intelligence.\n- Experience implementing security at scale including role-based access control, multi-factor authentication, network security best practices, and compliance monitoring.\n \n#LI-AV1\n#LI-remote\n","hostedUrl":"https://jobs.lever.co/pointclickcare/1f8400f8-a731-42f0-b617-574cfcbbd92f","applyUrl":"https://jobs.lever.co/pointclickcare/1f8400f8-a731-42f0-b617-574cfcbbd92f/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga","team":"Engineering","allLocations":["Mississauga"]},"createdAt":1768484989284,"descriptionPlain":"The Team\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI Products\n \nJob summary\nThe Principal AI/ML Platform Engineer will focus on building the infrastructure that connects AI systems with existing products and will enable seamless delivery of AI-generated insights into agent workflows.\n \nKey responsibilities.\n- Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.\n- Implement secure access controls and authentication mechanisms integrated by default into the AI platform components.\n- Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure.\n- Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications.\n- Optimize infrastructure for scalability, high availability, cost efficiency for production workloads.\n \nQualifications & Skills\n- Extensive experience building and maintain AI platform infrastructure, Kubernetes, and container security.\n- Demonstrated expertise in observability, and monitoring frameworks, with a focus on real-time performance (i.e: experience with OpenTelemetry, MLFlow).\n- Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs. \n \nPreferred experience\n \n- Familiarity with vLLM, SGLang or similar framework to host LLM inference workloads. \n- Experience with CI/CD pipelines and automation for AI model deployment and platform operations\n- Strong knowledge of authentication and authorization frameworks integrated into AI platforms.\n \n#LI-AV1\n#LI-remote\n","description":"The Team
\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI Products
\n
\nJob summary
\nThe Principal AI/ML Platform Engineer will focus on building the infrastructure that connects AI systems with existing products and will enable seamless delivery of AI-generated insights into agent workflows.
\n
\nKey responsibilities.
\n- Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.
\n- Implement secure access controls and authentication mechanisms integrated by default into the AI platform components.
\n- Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure.
\n- Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications.
\n- Optimize infrastructure for scalability, high availability, cost efficiency for production workloads.
\n
\nQualifications & Skills
\n- Extensive experience building and maintain AI platform infrastructure, Kubernetes, and container security.
\n- Demonstrated expertise in observability, and monitoring frameworks, with a focus on real-time performance (i.e: experience with OpenTelemetry, MLFlow).
\n- Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs.
\n
\nPreferred experience
\n
\n- Familiarity with vLLM, SGLang or similar framework to host LLM inference workloads.
\n- Experience with CI/CD pipelines and automation for AI model deployment and platform operations
\n- Strong knowledge of authentication and authorization frameworks integrated into AI platforms.
\n
\n#LI-AV1
\n#LI-remote
","id":"83851d18-3348-4602-b65c-aa52d3f663c6","lists":[],"salaryRange":{"min":169000,"max":188000,"interval":"per-year-salary","currency":"CAD"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $169,000-188,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $169,000-188,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. \n","text":"Principal AI/ML Platform Engineer (CA)","country":"CA","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"The Team
\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI Products
\n
\nJob summary
\nThe Principal AI/ML Platform Engineer will focus on building the infrastructure that connects AI systems with existing products and will enable seamless delivery of AI-generated insights into agent workflows.
\n
\nKey responsibilities.
\n- Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.
\n- Implement secure access controls and authentication mechanisms integrated by default into the AI platform components.
\n- Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure.
\n- Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications.
\n- Optimize infrastructure for scalability, high availability, cost efficiency for production workloads.
\n
\nQualifications & Skills
\n- Extensive experience building and maintain AI platform infrastructure, Kubernetes, and container security.
\n- Demonstrated expertise in observability, and monitoring frameworks, with a focus on real-time performance (i.e: experience with OpenTelemetry, MLFlow).
\n- Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs.
\n
\nPreferred experience
\n
\n- Familiarity with vLLM, SGLang or similar framework to host LLM inference workloads.
\n- Experience with CI/CD pipelines and automation for AI model deployment and platform operations
\n- Strong knowledge of authentication and authorization frameworks integrated into AI platforms.
\n
\n#LI-AV1
\n#LI-remote
","descriptionBodyPlain":"The Team\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI Products\n \nJob summary\nThe Principal AI/ML Platform Engineer will focus on building the infrastructure that connects AI systems with existing products and will enable seamless delivery of AI-generated insights into agent workflows.\n \nKey responsibilities.\n- Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.\n- Implement secure access controls and authentication mechanisms integrated by default into the AI platform components.\n- Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure.\n- Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications.\n- Optimize infrastructure for scalability, high availability, cost efficiency for production workloads.\n \nQualifications & Skills\n- Extensive experience building and maintain AI platform infrastructure, Kubernetes, and container security.\n- Demonstrated expertise in observability, and monitoring frameworks, with a focus on real-time performance (i.e: experience with OpenTelemetry, MLFlow).\n- Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs. \n \nPreferred experience\n \n- Familiarity with vLLM, SGLang or similar framework to host LLM inference workloads. \n- Experience with CI/CD pipelines and automation for AI model deployment and platform operations\n- Strong knowledge of authentication and authorization frameworks integrated into AI platforms.\n \n#LI-AV1\n#LI-remote\n","hostedUrl":"https://jobs.lever.co/pointclickcare/83851d18-3348-4602-b65c-aa52d3f663c6","applyUrl":"https://jobs.lever.co/pointclickcare/83851d18-3348-4602-b65c-aa52d3f663c6/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Engineering","allLocations":["Remote, USA"]},"createdAt":1768420261734,"descriptionPlain":"The Team\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI Products\n \nJob summary\nThe Principal AI/ML Platform Engineer will focus on building the infrastructure that connects AI systems with existing products and will enable seamless delivery of AI-generated insights into agent workflows.\n \nKey responsibilities.\n- Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.\n- Implement secure access controls and authentication mechanisms integrated by default into the AI platform components.\n- Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure.\n- Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications.\n- Optimize infrastructure for scalability, high availability, cost efficiency for production workloads.\n \nQualifications & Skills\n- Extensive experience building and maintain AI platform infrastructure, Kubernetes, and container security.\n- Demonstrated expertise in observability, and monitoring frameworks, with a focus on real-time performance (i.e: experience with OpenTelemetry, MLFlow).\n- Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs. \n \nPreferred experience\n \n- Familiarity with vLLM, SGLang or similar framework to host LLM inference workloads. \n- Experience with CI/CD pipelines and automation for AI model deployment and platform operations\n- Strong knowledge of authentication and authorization frameworks integrated into AI platforms.\n \n#LI-AV1\n#LI-remote\n","description":"The Team
\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI Products
\n
\nJob summary
\nThe Principal AI/ML Platform Engineer will focus on building the infrastructure that connects AI systems with existing products and will enable seamless delivery of AI-generated insights into agent workflows.
\n
\nKey responsibilities.
\n- Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.
\n- Implement secure access controls and authentication mechanisms integrated by default into the AI platform components.
\n- Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure.
\n- Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications.
\n- Optimize infrastructure for scalability, high availability, cost efficiency for production workloads.
\n
\nQualifications & Skills
\n- Extensive experience building and maintain AI platform infrastructure, Kubernetes, and container security.
\n- Demonstrated expertise in observability, and monitoring frameworks, with a focus on real-time performance (i.e: experience with OpenTelemetry, MLFlow).
\n- Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs.
\n
\nPreferred experience
\n
\n- Familiarity with vLLM, SGLang or similar framework to host LLM inference workloads.
\n- Experience with CI/CD pipelines and automation for AI model deployment and platform operations
\n- Strong knowledge of authentication and authorization frameworks integrated into AI platforms.
\n
\n#LI-AV1
\n#LI-remote
","id":"abbbf467-1bdb-4dec-ab33-5dc328ea1ca6","lists":[],"salaryRange":{"min":179000,"max":199000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $179,000-199,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $179,000-199,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. \n","text":"Principal AI/ML Platform Engineer (US)","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"The Team
\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI Products
\n
\nJob summary
\nThe Principal AI/ML Platform Engineer will focus on building the infrastructure that connects AI systems with existing products and will enable seamless delivery of AI-generated insights into agent workflows.
\n
\nKey responsibilities.
\n- Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.
\n- Implement secure access controls and authentication mechanisms integrated by default into the AI platform components.
\n- Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure.
\n- Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications.
\n- Optimize infrastructure for scalability, high availability, cost efficiency for production workloads.
\n
\nQualifications & Skills
\n- Extensive experience building and maintain AI platform infrastructure, Kubernetes, and container security.
\n- Demonstrated expertise in observability, and monitoring frameworks, with a focus on real-time performance (i.e: experience with OpenTelemetry, MLFlow).
\n- Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs.
\n
\nPreferred experience
\n
\n- Familiarity with vLLM, SGLang or similar framework to host LLM inference workloads.
\n- Experience with CI/CD pipelines and automation for AI model deployment and platform operations
\n- Strong knowledge of authentication and authorization frameworks integrated into AI platforms.
\n
\n#LI-AV1
\n#LI-remote
","descriptionBodyPlain":"The Team\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI Products\n \nJob summary\nThe Principal AI/ML Platform Engineer will focus on building the infrastructure that connects AI systems with existing products and will enable seamless delivery of AI-generated insights into agent workflows.\n \nKey responsibilities.\n- Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.\n- Implement secure access controls and authentication mechanisms integrated by default into the AI platform components.\n- Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure.\n- Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications.\n- Optimize infrastructure for scalability, high availability, cost efficiency for production workloads.\n \nQualifications & Skills\n- Extensive experience building and maintain AI platform infrastructure, Kubernetes, and container security.\n- Demonstrated expertise in observability, and monitoring frameworks, with a focus on real-time performance (i.e: experience with OpenTelemetry, MLFlow).\n- Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs. \n \nPreferred experience\n \n- Familiarity with vLLM, SGLang or similar framework to host LLM inference workloads. \n- Experience with CI/CD pipelines and automation for AI model deployment and platform operations\n- Strong knowledge of authentication and authorization frameworks integrated into AI platforms.\n \n#LI-AV1\n#LI-remote\n","hostedUrl":"https://jobs.lever.co/pointclickcare/abbbf467-1bdb-4dec-ab33-5dc328ea1ca6","applyUrl":"https://jobs.lever.co/pointclickcare/abbbf467-1bdb-4dec-ab33-5dc328ea1ca6/apply"},{"additionalPlain":"PointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga","team":"Engineering","allLocations":["Mississauga"]},"createdAt":1763998045840,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nPointClickCare is searching for a Principal Data Engineer who will contribute to best-practice data engineering by designing and rigorously delivering production-grade streaming pipelines on a regular basis, while also encouraging and optimizing the daily execution of technical excellence across an empowered team. This is a hands-on leadership role, requiring the ability to enhance and implement batch and real-time data solutions already in progress, mentor other team members, and deliver both business and technical objectives through ambiguity and uncertainty.\nThis is an opportunity to shape the future of our data ecosystem. You’ll work with a passionate team and modern technologies to drive innovation that impacts the entire organization. The ideal candidate thrives as an individual contributor, while making a significant technical impact and elevating the team’s capabilities. \n \nTo succeed as a Principal Data Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty, while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward, and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.\n \nWhat your day-to-day will look like:\n-Lead and guide the design and implementation of scalable streaming data pipelines\n-Engineer and optimize real-time data solutions using frameworks like Apache Kafka, Flink, Spark Streaming\n-Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset\n-Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies\n-Drive adoption of best practices in data governance, observability, and performance tuning for streaming workloads\n-Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment\n-Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response\n-Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work\n \nWhat qualifications we’re looking for:\n-Principal Data Engineer with at least 10 years of professional experience in software or data engineering, including a minimum of 4 years focused on streaming and real-time data systems\n-Proven experience driving technical direction and mentoring engineers while delivering complex, high-scale solutions as a hands-on contributor\n-Deep expertise in streaming and real-time data technologies, including frameworks such as Apache Kafka, Flink, and Spark Streaming\n-Strong understanding of event-driven architectures and distributed systems, with hands-on experience implementing resilient, low-latency pipelines\n-Practical experience with cloud platforms (AWS, Azure, or GCP) and containerized deployments for data workloads\n-Fluency in data quality practices and CI/CD integration, including schema management, automated testing, and validation frameworks (e.g., dbt, Great Expectations)\n-Operational excellence in observability, with experience implementing metrics, logging, tracing, and alerting for data pipelines using modern tools\n-Solid foundation in data governance and performance optimization, ensuring reliability and scalability across batch and streaming environments\n-Experience with Lakehouse architectures and related technologies, including Databricks, Azure ADLS Gen2, and Apache Hudi\n-Strong collaboration and communication skills, with the ability to influence stakeholders and evangelize modern data practices within your team and across the organization\n \nAdditional qualities we value\n-Strong analytical and problem-solving mindset\n-Ability to learn quickly and adapt to new technologies, even when uncomfortable\n-Self-starter who thrives with minimal supervision and collaborates effectively as a team player\n-Excellent organizational and critical-thinking skills\n-Comfortable leveraging AI tools to accelerate development\n \n#LI-AV\n#LI-remote\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
PointClickCare is searching for a Principal Data Engineer who will contribute to best-practice data engineering by designing and rigorously delivering production-grade streaming pipelines on a regular basis, while also encouraging and optimizing the daily execution of technical excellence across an empowered team. This is a hands-on leadership role, requiring the ability to enhance and implement batch and real-time data solutions already in progress, mentor other team members, and deliver both business and technical objectives through ambiguity and uncertainty.
\nThis is an opportunity to shape the future of our data ecosystem. You’ll work with a passionate team and modern technologies to drive innovation that impacts the entire organization. The ideal candidate thrives as an individual contributor, while making a significant technical impact and elevating the team’s capabilities.
\n
\nTo succeed as a Principal Data Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty, while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward, and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.
\n
\nWhat your day-to-day will look like:
\n-Lead and guide the design and implementation of scalable streaming data pipelines
\n-Engineer and optimize real-time data solutions using frameworks like Apache Kafka, Flink, Spark Streaming
\n-Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset
\n-Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies
\n-Drive adoption of best practices in data governance, observability, and performance tuning for streaming workloads
\n-Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment
\n-Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response
\n-Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work
\n
\nWhat qualifications we’re looking for:
\n-Principal Data Engineer with at least 10 years of professional experience in software or data engineering, including a minimum of 4 years focused on streaming and real-time data systems
\n-Proven experience driving technical direction and mentoring engineers while delivering complex, high-scale solutions as a hands-on contributor
\n-Deep expertise in streaming and real-time data technologies, including frameworks such as Apache Kafka, Flink, and Spark Streaming
\n-Strong understanding of event-driven architectures and distributed systems, with hands-on experience implementing resilient, low-latency pipelines
\n-Practical experience with cloud platforms (AWS, Azure, or GCP) and containerized deployments for data workloads
\n-Fluency in data quality practices and CI/CD integration, including schema management, automated testing, and validation frameworks (e.g., dbt, Great Expectations)
\n-Operational excellence in observability, with experience implementing metrics, logging, tracing, and alerting for data pipelines using modern tools
\n-Solid foundation in data governance and performance optimization, ensuring reliability and scalability across batch and streaming environments
\n-Experience with Lakehouse architectures and related technologies, including Databricks, Azure ADLS Gen2, and Apache Hudi
\n-Strong collaboration and communication skills, with the ability to influence stakeholders and evangelize modern data practices within your team and across the organization
\n
\nAdditional qualities we value
\n-Strong analytical and problem-solving mindset
\n-Ability to learn quickly and adapt to new technologies, even when uncomfortable
\n-Self-starter who thrives with minimal supervision and collaborates effectively as a team player
\n-Excellent organizational and critical-thinking skills
\n-Comfortable leveraging AI tools to accelerate development
\n
\n#LI-AV
\n#LI-remote
","id":"7402dc5f-80c6-449c-979e-3718851c2cc3","lists":[],"salaryRange":{"min":156000,"max":174000,"interval":"per-year-salary","currency":"CAD"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $156,000-$174,000 + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $156,000-$174,000 + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. \n","text":"Principal Data Engineer (streaming and real-time data systems)","country":"CA","workplaceType":"hybrid","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"PointClickCare is searching for a Principal Data Engineer who will contribute to best-practice data engineering by designing and rigorously delivering production-grade streaming pipelines on a regular basis, while also encouraging and optimizing the daily execution of technical excellence across an empowered team. This is a hands-on leadership role, requiring the ability to enhance and implement batch and real-time data solutions already in progress, mentor other team members, and deliver both business and technical objectives through ambiguity and uncertainty.
\nThis is an opportunity to shape the future of our data ecosystem. You’ll work with a passionate team and modern technologies to drive innovation that impacts the entire organization. The ideal candidate thrives as an individual contributor, while making a significant technical impact and elevating the team’s capabilities.
\n
\nTo succeed as a Principal Data Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty, while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward, and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.
\n
\nWhat your day-to-day will look like:
\n-Lead and guide the design and implementation of scalable streaming data pipelines
\n-Engineer and optimize real-time data solutions using frameworks like Apache Kafka, Flink, Spark Streaming
\n-Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset
\n-Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies
\n-Drive adoption of best practices in data governance, observability, and performance tuning for streaming workloads
\n-Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment
\n-Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response
\n-Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work
\n
\nWhat qualifications we’re looking for:
\n-Principal Data Engineer with at least 10 years of professional experience in software or data engineering, including a minimum of 4 years focused on streaming and real-time data systems
\n-Proven experience driving technical direction and mentoring engineers while delivering complex, high-scale solutions as a hands-on contributor
\n-Deep expertise in streaming and real-time data technologies, including frameworks such as Apache Kafka, Flink, and Spark Streaming
\n-Strong understanding of event-driven architectures and distributed systems, with hands-on experience implementing resilient, low-latency pipelines
\n-Practical experience with cloud platforms (AWS, Azure, or GCP) and containerized deployments for data workloads
\n-Fluency in data quality practices and CI/CD integration, including schema management, automated testing, and validation frameworks (e.g., dbt, Great Expectations)
\n-Operational excellence in observability, with experience implementing metrics, logging, tracing, and alerting for data pipelines using modern tools
\n-Solid foundation in data governance and performance optimization, ensuring reliability and scalability across batch and streaming environments
\n-Experience with Lakehouse architectures and related technologies, including Databricks, Azure ADLS Gen2, and Apache Hudi
\n-Strong collaboration and communication skills, with the ability to influence stakeholders and evangelize modern data practices within your team and across the organization
\n
\nAdditional qualities we value
\n-Strong analytical and problem-solving mindset
\n-Ability to learn quickly and adapt to new technologies, even when uncomfortable
\n-Self-starter who thrives with minimal supervision and collaborates effectively as a team player
\n-Excellent organizational and critical-thinking skills
\n-Comfortable leveraging AI tools to accelerate development
\n
\n#LI-AV
\n#LI-remote
","descriptionBodyPlain":"PointClickCare is searching for a Principal Data Engineer who will contribute to best-practice data engineering by designing and rigorously delivering production-grade streaming pipelines on a regular basis, while also encouraging and optimizing the daily execution of technical excellence across an empowered team. This is a hands-on leadership role, requiring the ability to enhance and implement batch and real-time data solutions already in progress, mentor other team members, and deliver both business and technical objectives through ambiguity and uncertainty.\nThis is an opportunity to shape the future of our data ecosystem. You’ll work with a passionate team and modern technologies to drive innovation that impacts the entire organization. The ideal candidate thrives as an individual contributor, while making a significant technical impact and elevating the team’s capabilities. \n \nTo succeed as a Principal Data Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty, while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward, and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.\n \nWhat your day-to-day will look like:\n-Lead and guide the design and implementation of scalable streaming data pipelines\n-Engineer and optimize real-time data solutions using frameworks like Apache Kafka, Flink, Spark Streaming\n-Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset\n-Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies\n-Drive adoption of best practices in data governance, observability, and performance tuning for streaming workloads\n-Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment\n-Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response\n-Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work\n \nWhat qualifications we’re looking for:\n-Principal Data Engineer with at least 10 years of professional experience in software or data engineering, including a minimum of 4 years focused on streaming and real-time data systems\n-Proven experience driving technical direction and mentoring engineers while delivering complex, high-scale solutions as a hands-on contributor\n-Deep expertise in streaming and real-time data technologies, including frameworks such as Apache Kafka, Flink, and Spark Streaming\n-Strong understanding of event-driven architectures and distributed systems, with hands-on experience implementing resilient, low-latency pipelines\n-Practical experience with cloud platforms (AWS, Azure, or GCP) and containerized deployments for data workloads\n-Fluency in data quality practices and CI/CD integration, including schema management, automated testing, and validation frameworks (e.g., dbt, Great Expectations)\n-Operational excellence in observability, with experience implementing metrics, logging, tracing, and alerting for data pipelines using modern tools\n-Solid foundation in data governance and performance optimization, ensuring reliability and scalability across batch and streaming environments\n-Experience with Lakehouse architectures and related technologies, including Databricks, Azure ADLS Gen2, and Apache Hudi\n-Strong collaboration and communication skills, with the ability to influence stakeholders and evangelize modern data practices within your team and across the organization\n \nAdditional qualities we value\n-Strong analytical and problem-solving mindset\n-Ability to learn quickly and adapt to new technologies, even when uncomfortable\n-Self-starter who thrives with minimal supervision and collaborates effectively as a team player\n-Excellent organizational and critical-thinking skills\n-Comfortable leveraging AI tools to accelerate development\n \n#LI-AV\n#LI-remote\n","hostedUrl":"https://jobs.lever.co/pointclickcare/7402dc5f-80c6-449c-979e-3718851c2cc3","applyUrl":"https://jobs.lever.co/pointclickcare/7402dc5f-80c6-449c-979e-3718851c2cc3/apply"},{"additionalPlain":"PointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Engineering","allLocations":["Remote, USA"]},"createdAt":1763996801084,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nPointClickCare is searching for a Principal Data Engineer who will contribute to best-practice data engineering by designing and rigorously delivering production-grade streaming pipelines on a regular basis, while also encouraging and optimizing the daily execution of technical excellence across an empowered team. This is a hands-on leadership role, requiring the ability to enhance and implement batch and real-time data solutions already in progress, mentor other team members, and deliver both business and technical objectives through ambiguity and uncertainty.\nThis is an opportunity to shape the future of our data ecosystem. You’ll work with a passionate team and modern technologies to drive innovation that impacts the entire organization. The ideal candidate thrives as an individual contributor, while making a significant technical impact and elevating the team’s capabilities. \n \nTo succeed as a Principal Data Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty, while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward, and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.\n \nWhat your day-to-day will look like:\n-Lead and guide the design and implementation of scalable streaming data pipelines\n-Engineer and optimize real-time data solutions using frameworks like Apache Kafka, Flink, Spark Streaming\n-Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset\n-Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies\n-Drive adoption of best practices in data governance, observability, and performance tuning for streaming workloads\n-Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment\n-Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response\n-Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work\n \nWhat qualifications we’re looking for:\n-Principal Data Engineer with at least 10 years of professional experience in software or data engineering, including a minimum of 4 years focused on streaming and real-time data systems\n-Proven experience driving technical direction and mentoring engineers while delivering complex, high-scale solutions as a hands-on contributor\n-Deep expertise in streaming and real-time data technologies, including frameworks such as Apache Kafka, Flink, and Spark Streaming\n-Strong understanding of event-driven architectures and distributed systems, with hands-on experience implementing resilient, low-latency pipelines\n-Practical experience with cloud platforms (AWS, Azure, or GCP) and containerized deployments for data workloads\n-Fluency in data quality practices and CI/CD integration, including schema management, automated testing, and validation frameworks (e.g., dbt, Great Expectations)\n-Operational excellence in observability, with experience implementing metrics, logging, tracing, and alerting for data pipelines using modern tools\n-Solid foundation in data governance and performance optimization, ensuring reliability and scalability across batch and streaming environments\n-Experience with Lakehouse architectures and related technologies, including Databricks, Azure ADLS Gen2, and Apache Hudi\n-Strong collaboration and communication skills, with the ability to influence stakeholders and evangelize modern data practices within your team and across the organization\n \nAdditional qualities we value\n-Strong analytical and problem-solving mindset\n-Ability to learn quickly and adapt to new technologies, even when uncomfortable\n-Self-starter who thrives with minimal supervision and collaborates effectively as a team player\n-Excellent organizational and critical-thinking skills\n-Comfortable leveraging AI tools to accelerate development\n \n#LI-AV\n#LI-remote\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
PointClickCare is searching for a Principal Data Engineer who will contribute to best-practice data engineering by designing and rigorously delivering production-grade streaming pipelines on a regular basis, while also encouraging and optimizing the daily execution of technical excellence across an empowered team. This is a hands-on leadership role, requiring the ability to enhance and implement batch and real-time data solutions already in progress, mentor other team members, and deliver both business and technical objectives through ambiguity and uncertainty.
\nThis is an opportunity to shape the future of our data ecosystem. You’ll work with a passionate team and modern technologies to drive innovation that impacts the entire organization. The ideal candidate thrives as an individual contributor, while making a significant technical impact and elevating the team’s capabilities.
\n
\nTo succeed as a Principal Data Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty, while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward, and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.
\n
\nWhat your day-to-day will look like:
\n-Lead and guide the design and implementation of scalable streaming data pipelines
\n-Engineer and optimize real-time data solutions using frameworks like Apache Kafka, Flink, Spark Streaming
\n-Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset
\n-Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies
\n-Drive adoption of best practices in data governance, observability, and performance tuning for streaming workloads
\n-Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment
\n-Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response
\n-Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work
\n
\nWhat qualifications we’re looking for:
\n-Principal Data Engineer with at least 10 years of professional experience in software or data engineering, including a minimum of 4 years focused on streaming and real-time data systems
\n-Proven experience driving technical direction and mentoring engineers while delivering complex, high-scale solutions as a hands-on contributor
\n-Deep expertise in streaming and real-time data technologies, including frameworks such as Apache Kafka, Flink, and Spark Streaming
\n-Strong understanding of event-driven architectures and distributed systems, with hands-on experience implementing resilient, low-latency pipelines
\n-Practical experience with cloud platforms (AWS, Azure, or GCP) and containerized deployments for data workloads
\n-Fluency in data quality practices and CI/CD integration, including schema management, automated testing, and validation frameworks (e.g., dbt, Great Expectations)
\n-Operational excellence in observability, with experience implementing metrics, logging, tracing, and alerting for data pipelines using modern tools
\n-Solid foundation in data governance and performance optimization, ensuring reliability and scalability across batch and streaming environments
\n-Experience with Lakehouse architectures and related technologies, including Databricks, Azure ADLS Gen2, and Apache Hudi
\n-Strong collaboration and communication skills, with the ability to influence stakeholders and evangelize modern data practices within your team and across the organization
\n
\nAdditional qualities we value
\n-Strong analytical and problem-solving mindset
\n-Ability to learn quickly and adapt to new technologies, even when uncomfortable
\n-Self-starter who thrives with minimal supervision and collaborates effectively as a team player
\n-Excellent organizational and critical-thinking skills
\n-Comfortable leveraging AI tools to accelerate development
\n
\n#LI-AV
\n#LI-remote
","id":"ac96224a-c756-457e-8ff3-49c5d92be1ec","lists":[],"salaryRange":{"min":183200,"max":203500,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The USD base salary range for this position is $183,200-$203,500 + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The USD base salary range for this position is $183,200-$203,500 + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. \n","text":"Principal Data Engineer (streaming and real-time data systems)","country":"US","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"PointClickCare is searching for a Principal Data Engineer who will contribute to best-practice data engineering by designing and rigorously delivering production-grade streaming pipelines on a regular basis, while also encouraging and optimizing the daily execution of technical excellence across an empowered team. This is a hands-on leadership role, requiring the ability to enhance and implement batch and real-time data solutions already in progress, mentor other team members, and deliver both business and technical objectives through ambiguity and uncertainty.
\nThis is an opportunity to shape the future of our data ecosystem. You’ll work with a passionate team and modern technologies to drive innovation that impacts the entire organization. The ideal candidate thrives as an individual contributor, while making a significant technical impact and elevating the team’s capabilities.
\n
\nTo succeed as a Principal Data Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty, while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward, and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.
\n
\nWhat your day-to-day will look like:
\n-Lead and guide the design and implementation of scalable streaming data pipelines
\n-Engineer and optimize real-time data solutions using frameworks like Apache Kafka, Flink, Spark Streaming
\n-Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset
\n-Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies
\n-Drive adoption of best practices in data governance, observability, and performance tuning for streaming workloads
\n-Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment
\n-Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response
\n-Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work
\n
\nWhat qualifications we’re looking for:
\n-Principal Data Engineer with at least 10 years of professional experience in software or data engineering, including a minimum of 4 years focused on streaming and real-time data systems
\n-Proven experience driving technical direction and mentoring engineers while delivering complex, high-scale solutions as a hands-on contributor
\n-Deep expertise in streaming and real-time data technologies, including frameworks such as Apache Kafka, Flink, and Spark Streaming
\n-Strong understanding of event-driven architectures and distributed systems, with hands-on experience implementing resilient, low-latency pipelines
\n-Practical experience with cloud platforms (AWS, Azure, or GCP) and containerized deployments for data workloads
\n-Fluency in data quality practices and CI/CD integration, including schema management, automated testing, and validation frameworks (e.g., dbt, Great Expectations)
\n-Operational excellence in observability, with experience implementing metrics, logging, tracing, and alerting for data pipelines using modern tools
\n-Solid foundation in data governance and performance optimization, ensuring reliability and scalability across batch and streaming environments
\n-Experience with Lakehouse architectures and related technologies, including Databricks, Azure ADLS Gen2, and Apache Hudi
\n-Strong collaboration and communication skills, with the ability to influence stakeholders and evangelize modern data practices within your team and across the organization
\n
\nAdditional qualities we value
\n-Strong analytical and problem-solving mindset
\n-Ability to learn quickly and adapt to new technologies, even when uncomfortable
\n-Self-starter who thrives with minimal supervision and collaborates effectively as a team player
\n-Excellent organizational and critical-thinking skills
\n-Comfortable leveraging AI tools to accelerate development
\n
\n#LI-AV
\n#LI-remote
","descriptionBodyPlain":"PointClickCare is searching for a Principal Data Engineer who will contribute to best-practice data engineering by designing and rigorously delivering production-grade streaming pipelines on a regular basis, while also encouraging and optimizing the daily execution of technical excellence across an empowered team. This is a hands-on leadership role, requiring the ability to enhance and implement batch and real-time data solutions already in progress, mentor other team members, and deliver both business and technical objectives through ambiguity and uncertainty.\nThis is an opportunity to shape the future of our data ecosystem. You’ll work with a passionate team and modern technologies to drive innovation that impacts the entire organization. The ideal candidate thrives as an individual contributor, while making a significant technical impact and elevating the team’s capabilities. \n \nTo succeed as a Principal Data Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty, while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward, and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.\n \nWhat your day-to-day will look like:\n-Lead and guide the design and implementation of scalable streaming data pipelines\n-Engineer and optimize real-time data solutions using frameworks like Apache Kafka, Flink, Spark Streaming\n-Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset\n-Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies\n-Drive adoption of best practices in data governance, observability, and performance tuning for streaming workloads\n-Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment\n-Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response\n-Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work\n \nWhat qualifications we’re looking for:\n-Principal Data Engineer with at least 10 years of professional experience in software or data engineering, including a minimum of 4 years focused on streaming and real-time data systems\n-Proven experience driving technical direction and mentoring engineers while delivering complex, high-scale solutions as a hands-on contributor\n-Deep expertise in streaming and real-time data technologies, including frameworks such as Apache Kafka, Flink, and Spark Streaming\n-Strong understanding of event-driven architectures and distributed systems, with hands-on experience implementing resilient, low-latency pipelines\n-Practical experience with cloud platforms (AWS, Azure, or GCP) and containerized deployments for data workloads\n-Fluency in data quality practices and CI/CD integration, including schema management, automated testing, and validation frameworks (e.g., dbt, Great Expectations)\n-Operational excellence in observability, with experience implementing metrics, logging, tracing, and alerting for data pipelines using modern tools\n-Solid foundation in data governance and performance optimization, ensuring reliability and scalability across batch and streaming environments\n-Experience with Lakehouse architectures and related technologies, including Databricks, Azure ADLS Gen2, and Apache Hudi\n-Strong collaboration and communication skills, with the ability to influence stakeholders and evangelize modern data practices within your team and across the organization\n \nAdditional qualities we value\n-Strong analytical and problem-solving mindset\n-Ability to learn quickly and adapt to new technologies, even when uncomfortable\n-Self-starter who thrives with minimal supervision and collaborates effectively as a team player\n-Excellent organizational and critical-thinking skills\n-Comfortable leveraging AI tools to accelerate development\n \n#LI-AV\n#LI-remote\n","hostedUrl":"https://jobs.lever.co/pointclickcare/ac96224a-c756-457e-8ff3-49c5d92be1ec","applyUrl":"https://jobs.lever.co/pointclickcare/ac96224a-c756-457e-8ff3-49c5d92be1ec/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga","team":"Engineering","allLocations":["Mississauga"]},"createdAt":1779735820680,"description":"","descriptionPlain":"","id":"4a7d2c85-2835-46ab-a970-3e4ae6aa07f8","lists":[],"salaryRange":{"min":169000,"max":188000,"interval":"per-year-salary","currency":"CAD"},"text":"Principal GenAI Platform Engineer (CA)","country":"CA","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/pointclickcare/4a7d2c85-2835-46ab-a970-3e4ae6aa07f8","applyUrl":"https://jobs.lever.co/pointclickcare/4a7d2c85-2835-46ab-a970-3e4ae6aa07f8/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Engineering","allLocations":["Remote, USA"]},"createdAt":1779735872585,"descriptionPlain":"The Team\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI Products\n \nJob summary\nThe Principal GenAI Platform Engineer will focus on building the infrastructure that connects AI systems with existing products and will enable seamless delivery of AI-generated insights into agent workflows.\n \nKey responsibilities.\n- Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.\n- Implement secure access controls and authentication mechanisms integrated by default into the AI platform components.\n- Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure.\n- Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications.\n- Optimize infrastructure for scalability, high availability, cost efficiency for production workloads.\n \nQualifications & Skills\n- Extensive experience building and maintain AI platform infrastructure, Kubernetes, and container security.\n- Demonstrated expertise in observability, and monitoring frameworks, with a focus on real-time performance (i.e: experience with OpenTelemetry, MLFlow).\n- Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs. \n \nPreferred experience\n \n- Familiarity with vLLM, SGLang or similar framework to host LLM inference workloads. \n- Experience with CI/CD pipelines and automation for AI model deployment and platform operations\n- Strong knowledge of authentication and authorization frameworks integrated into AI platforms.\n \n#LI-AV1\n#LI-remote\n","description":"The Team
\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI Products
\n
\nJob summary
\nThe Principal GenAI Platform Engineer will focus on building the infrastructure that connects AI systems with existing products and will enable seamless delivery of AI-generated insights into agent workflows.
\n
\nKey responsibilities.
\n- Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.
\n- Implement secure access controls and authentication mechanisms integrated by default into the AI platform components.
\n- Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure.
\n- Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications.
\n- Optimize infrastructure for scalability, high availability, cost efficiency for production workloads.
\n
\nQualifications & Skills
\n- Extensive experience building and maintain AI platform infrastructure, Kubernetes, and container security.
\n- Demonstrated expertise in observability, and monitoring frameworks, with a focus on real-time performance (i.e: experience with OpenTelemetry, MLFlow).
\n- Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs.
\n
\nPreferred experience
\n
\n- Familiarity with vLLM, SGLang or similar framework to host LLM inference workloads.
\n- Experience with CI/CD pipelines and automation for AI model deployment and platform operations
\n- Strong knowledge of authentication and authorization frameworks integrated into AI platforms.
\n
\n#LI-AV1
\n#LI-remote
","id":"b9907dcb-01de-4edc-87a9-41aef45e0de9","lists":[],"salaryRange":{"min":179000,"max":199000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $179,000-199,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $179,000-199,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. \n","text":"Principal GenAI Platform Engineer (US)","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"The Team
\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI Products
\n
\nJob summary
\nThe Principal GenAI Platform Engineer will focus on building the infrastructure that connects AI systems with existing products and will enable seamless delivery of AI-generated insights into agent workflows.
\n
\nKey responsibilities.
\n- Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.
\n- Implement secure access controls and authentication mechanisms integrated by default into the AI platform components.
\n- Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure.
\n- Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications.
\n- Optimize infrastructure for scalability, high availability, cost efficiency for production workloads.
\n
\nQualifications & Skills
\n- Extensive experience building and maintain AI platform infrastructure, Kubernetes, and container security.
\n- Demonstrated expertise in observability, and monitoring frameworks, with a focus on real-time performance (i.e: experience with OpenTelemetry, MLFlow).
\n- Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs.
\n
\nPreferred experience
\n
\n- Familiarity with vLLM, SGLang or similar framework to host LLM inference workloads.
\n- Experience with CI/CD pipelines and automation for AI model deployment and platform operations
\n- Strong knowledge of authentication and authorization frameworks integrated into AI platforms.
\n
\n#LI-AV1
\n#LI-remote
","descriptionBodyPlain":"The Team\nThis team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI Products\n \nJob summary\nThe Principal GenAI Platform Engineer will focus on building the infrastructure that connects AI systems with existing products and will enable seamless delivery of AI-generated insights into agent workflows.\n \nKey responsibilities.\n- Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.\n- Implement secure access controls and authentication mechanisms integrated by default into the AI platform components.\n- Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure.\n- Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications.\n- Optimize infrastructure for scalability, high availability, cost efficiency for production workloads.\n \nQualifications & Skills\n- Extensive experience building and maintain AI platform infrastructure, Kubernetes, and container security.\n- Demonstrated expertise in observability, and monitoring frameworks, with a focus on real-time performance (i.e: experience with OpenTelemetry, MLFlow).\n- Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs. \n \nPreferred experience\n \n- Familiarity with vLLM, SGLang or similar framework to host LLM inference workloads. \n- Experience with CI/CD pipelines and automation for AI model deployment and platform operations\n- Strong knowledge of authentication and authorization frameworks integrated into AI platforms.\n \n#LI-AV1\n#LI-remote\n","hostedUrl":"https://jobs.lever.co/pointclickcare/b9907dcb-01de-4edc-87a9-41aef45e0de9","applyUrl":"https://jobs.lever.co/pointclickcare/b9907dcb-01de-4edc-87a9-41aef45e0de9/apply"},{"additionalPlain":"PointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Engineering","allLocations":["Remote, USA"]},"createdAt":1767880156635,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nPointClickCare is searching for a Principal Software Data Engineer who will contribute to all phases of the software development life cycle, and will play a crucial role in designing, developing, and maintaining large scale Data Platform and data pipelines based on microservices architecture, while also encouraging and optimizing the daily execution of technical excellence across an empowered team.\nThis is a hands-on leadership role, requiring the ability to enhance and implement batch and real-time data solutions already in progress, mentor other team members, and deliver both business and technical objectives through ambiguity and uncertainty.\nThis is an opportunity to shape the future of our data ecosystem. You’ll work with a passionate team and modern technologies to drive innovation that impacts the entire organization. The ideal candidate thrives as an individual contributor, while making a significant technical impact and elevating the team’s capabilities.\n \nTo succeed as a Principal Software Data Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty, while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward, and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.\n \nWhat your day-to-day will look like:\n-Lead and guide the design and implementation of scalable distributed systems based on Java microservices\n-Engineer and optimize data pipelines using solutions like Apache Hudi, Apache Trino, Azure ADLS\n-Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset\n-Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies\n-Drive adoption of best practices in data governance, observability, and performance tuning for data workloads\n-Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment\n-Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response\n-Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work\n \nWhat qualifications we’re looking for:\n-Principal Software Data Engineer with at least 10 years of professional experience in software or data engineering, including a minimum of 4 years focused on data pipelines (batch and streaming)\n-Proven experience driving technical direction and mentoring engineers while delivering complex, high-scale solutions as a hands-on contributor\n-Strong understanding of event-driven architectures and distributed systems, with hands-on experience implementing resilient, low-latency pipelines\n-Practical experience with cloud platforms (AWS, Azure, or GCP) and containerized deployments for data workloads\n-Fluency in data quality practices and CI/CD integration, including schema management, automated testing, and validation frameworks (e.g., dbt, Great Expectations)\n-Operational excellence in observability, with experience implementing metrics, logging, tracing, and alerting for data pipelines using modern tools\n-Solid foundation in data governance and performance optimization, ensuring reliability and scalability across batch and streaming environments\n-Proven experience with Lakehouse architectures and related technologies, including Apache Hudi, Azure ADLS Gen2, HDFS, and other big data technologies (Trino, Databricks, Spark)\n-Strong collaboration and communication skills, with the ability to influence stakeholders and evangelize modern data practices within your team and organization.\n \n#LI-AV1\n#LI-remote\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
PointClickCare is searching for a Principal Software Data Engineer who will contribute to all phases of the software development life cycle, and will play a crucial role in designing, developing, and maintaining large scale Data Platform and data pipelines based on microservices architecture, while also encouraging and optimizing the daily execution of technical excellence across an empowered team.
\nThis is a hands-on leadership role, requiring the ability to enhance and implement batch and real-time data solutions already in progress, mentor other team members, and deliver both business and technical objectives through ambiguity and uncertainty.
\nThis is an opportunity to shape the future of our data ecosystem. You’ll work with a passionate team and modern technologies to drive innovation that impacts the entire organization. The ideal candidate thrives as an individual contributor, while making a significant technical impact and elevating the team’s capabilities.
\n
\nTo succeed as a Principal Software Data Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty, while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward, and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.
\n
\nWhat your day-to-day will look like:
\n-Lead and guide the design and implementation of scalable distributed systems based on Java microservices
\n-Engineer and optimize data pipelines using solutions like Apache Hudi, Apache Trino, Azure ADLS
\n-Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset
\n-Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies
\n-Drive adoption of best practices in data governance, observability, and performance tuning for data workloads
\n-Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment
\n-Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response
\n-Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work
\n
\nWhat qualifications we’re looking for:
\n-Principal Software Data Engineer with at least 10 years of professional experience in software or data engineering, including a minimum of 4 years focused on data pipelines (batch and streaming)
\n-Proven experience driving technical direction and mentoring engineers while delivering complex, high-scale solutions as a hands-on contributor
\n-Strong understanding of event-driven architectures and distributed systems, with hands-on experience implementing resilient, low-latency pipelines
\n-Practical experience with cloud platforms (AWS, Azure, or GCP) and containerized deployments for data workloads
\n-Fluency in data quality practices and CI/CD integration, including schema management, automated testing, and validation frameworks (e.g., dbt, Great Expectations)
\n-Operational excellence in observability, with experience implementing metrics, logging, tracing, and alerting for data pipelines using modern tools
\n-Solid foundation in data governance and performance optimization, ensuring reliability and scalability across batch and streaming environments
\n-Proven experience with Lakehouse architectures and related technologies, including Apache Hudi, Azure ADLS Gen2, HDFS, and other big data technologies (Trino, Databricks, Spark)
\n-Strong collaboration and communication skills, with the ability to influence stakeholders and evangelize modern data practices within your team and organization.
\n
\n#LI-AV1
\n#LI-remote
","id":"27ea212e-092c-4567-bb56-fc17a71fcc4c","lists":[],"salaryRange":{"min":183000,"max":203000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The USD base salary range for this position is $183,000-$203,000 + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The USD base salary range for this position is $183,000-$203,000 + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. \n","text":"Principal Java Data Engineer","country":"US","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"PointClickCare is searching for a Principal Software Data Engineer who will contribute to all phases of the software development life cycle, and will play a crucial role in designing, developing, and maintaining large scale Data Platform and data pipelines based on microservices architecture, while also encouraging and optimizing the daily execution of technical excellence across an empowered team.
\nThis is a hands-on leadership role, requiring the ability to enhance and implement batch and real-time data solutions already in progress, mentor other team members, and deliver both business and technical objectives through ambiguity and uncertainty.
\nThis is an opportunity to shape the future of our data ecosystem. You’ll work with a passionate team and modern technologies to drive innovation that impacts the entire organization. The ideal candidate thrives as an individual contributor, while making a significant technical impact and elevating the team’s capabilities.
\n
\nTo succeed as a Principal Software Data Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty, while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward, and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.
\n
\nWhat your day-to-day will look like:
\n-Lead and guide the design and implementation of scalable distributed systems based on Java microservices
\n-Engineer and optimize data pipelines using solutions like Apache Hudi, Apache Trino, Azure ADLS
\n-Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset
\n-Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies
\n-Drive adoption of best practices in data governance, observability, and performance tuning for data workloads
\n-Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment
\n-Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response
\n-Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work
\n
\nWhat qualifications we’re looking for:
\n-Principal Software Data Engineer with at least 10 years of professional experience in software or data engineering, including a minimum of 4 years focused on data pipelines (batch and streaming)
\n-Proven experience driving technical direction and mentoring engineers while delivering complex, high-scale solutions as a hands-on contributor
\n-Strong understanding of event-driven architectures and distributed systems, with hands-on experience implementing resilient, low-latency pipelines
\n-Practical experience with cloud platforms (AWS, Azure, or GCP) and containerized deployments for data workloads
\n-Fluency in data quality practices and CI/CD integration, including schema management, automated testing, and validation frameworks (e.g., dbt, Great Expectations)
\n-Operational excellence in observability, with experience implementing metrics, logging, tracing, and alerting for data pipelines using modern tools
\n-Solid foundation in data governance and performance optimization, ensuring reliability and scalability across batch and streaming environments
\n-Proven experience with Lakehouse architectures and related technologies, including Apache Hudi, Azure ADLS Gen2, HDFS, and other big data technologies (Trino, Databricks, Spark)
\n-Strong collaboration and communication skills, with the ability to influence stakeholders and evangelize modern data practices within your team and organization.
\n
\n#LI-AV1
\n#LI-remote
","descriptionBodyPlain":"PointClickCare is searching for a Principal Software Data Engineer who will contribute to all phases of the software development life cycle, and will play a crucial role in designing, developing, and maintaining large scale Data Platform and data pipelines based on microservices architecture, while also encouraging and optimizing the daily execution of technical excellence across an empowered team.\nThis is a hands-on leadership role, requiring the ability to enhance and implement batch and real-time data solutions already in progress, mentor other team members, and deliver both business and technical objectives through ambiguity and uncertainty.\nThis is an opportunity to shape the future of our data ecosystem. You’ll work with a passionate team and modern technologies to drive innovation that impacts the entire organization. The ideal candidate thrives as an individual contributor, while making a significant technical impact and elevating the team’s capabilities.\n \nTo succeed as a Principal Software Data Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty, while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward, and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.\n \nWhat your day-to-day will look like:\n-Lead and guide the design and implementation of scalable distributed systems based on Java microservices\n-Engineer and optimize data pipelines using solutions like Apache Hudi, Apache Trino, Azure ADLS\n-Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset\n-Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies\n-Drive adoption of best practices in data governance, observability, and performance tuning for data workloads\n-Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment\n-Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response\n-Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work\n \nWhat qualifications we’re looking for:\n-Principal Software Data Engineer with at least 10 years of professional experience in software or data engineering, including a minimum of 4 years focused on data pipelines (batch and streaming)\n-Proven experience driving technical direction and mentoring engineers while delivering complex, high-scale solutions as a hands-on contributor\n-Strong understanding of event-driven architectures and distributed systems, with hands-on experience implementing resilient, low-latency pipelines\n-Practical experience with cloud platforms (AWS, Azure, or GCP) and containerized deployments for data workloads\n-Fluency in data quality practices and CI/CD integration, including schema management, automated testing, and validation frameworks (e.g., dbt, Great Expectations)\n-Operational excellence in observability, with experience implementing metrics, logging, tracing, and alerting for data pipelines using modern tools\n-Solid foundation in data governance and performance optimization, ensuring reliability and scalability across batch and streaming environments\n-Proven experience with Lakehouse architectures and related technologies, including Apache Hudi, Azure ADLS Gen2, HDFS, and other big data technologies (Trino, Databricks, Spark)\n-Strong collaboration and communication skills, with the ability to influence stakeholders and evangelize modern data practices within your team and organization.\n \n#LI-AV1\n#LI-remote\n","hostedUrl":"https://jobs.lever.co/pointclickcare/27ea212e-092c-4567-bb56-fc17a71fcc4c","applyUrl":"https://jobs.lever.co/pointclickcare/27ea212e-092c-4567-bb56-fc17a71fcc4c/apply"},{"additionalPlain":"PointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga","team":"Engineering","allLocations":["Mississauga"]},"createdAt":1767887786659,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nPointClickCare is searching for a Principal Software Data Engineer who will contribute to all phases of the software development life cycle, and will play a crucial role in designing, developing, and maintaining large scale Data Platform and data pipelines based on microservices architecture, while also encouraging and optimizing the daily execution of technical excellence across an empowered team.\nThis is a hands-on leadership role, requiring the ability to enhance and implement batch and real-time data solutions already in progress, mentor other team members, and deliver both business and technical objectives through ambiguity and uncertainty.\nThis is an opportunity to shape the future of our data ecosystem. You’ll work with a passionate team and modern technologies to drive innovation that impacts the entire organization. The ideal candidate thrives as an individual contributor, while making a significant technical impact and elevating the team’s capabilities.\n \nTo succeed as a Principal Software Data Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty, while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward, and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.\n \nWhat your day-to-day will look like:\n-Lead and guide the design and implementation of scalable distributed systems based on Java microservices\n-Engineer and optimize data pipelines using solutions like Apache Hudi, Apache Trino, Azure ADLS\n-Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset\n-Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies\n-Drive adoption of best practices in data governance, observability, and performance tuning for data workloads\n-Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment\n-Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response\n-Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work\n \nWhat qualifications we’re looking for:\n-Principal Software Data Engineer with at least 10 years of professional experience in software or data engineering, including a minimum of 4 years focused on data pipelines (batch and streaming)\n-Proven experience driving technical direction and mentoring engineers while delivering complex, high-scale solutions as a hands-on contributor\n-Strong understanding of event-driven architectures and distributed systems, with hands-on experience implementing resilient, low-latency pipelines\n-Practical experience with cloud platforms (AWS, Azure, or GCP) and containerized deployments for data workloads\n-Fluency in data quality practices and CI/CD integration, including schema management, automated testing, and validation frameworks (e.g., dbt, Great Expectations)\n-Operational excellence in observability, with experience implementing metrics, logging, tracing, and alerting for data pipelines using modern tools\n-Solid foundation in data governance and performance optimization, ensuring reliability and scalability across batch and streaming environments\n-Proven experience with Lakehouse architectures and related technologies, including Apache Hudi, Azure ADLS Gen2, HDFS, and other big data technologies (Trino, Databricks, Spark)\n-Strong collaboration and communication skills, with the ability to influence stakeholders and evangelize modern data practices within your team and organization.\n#LI-AV1\n#LI-remote\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
PointClickCare is searching for a Principal Software Data Engineer who will contribute to all phases of the software development life cycle, and will play a crucial role in designing, developing, and maintaining large scale Data Platform and data pipelines based on microservices architecture, while also encouraging and optimizing the daily execution of technical excellence across an empowered team.
\nThis is a hands-on leadership role, requiring the ability to enhance and implement batch and real-time data solutions already in progress, mentor other team members, and deliver both business and technical objectives through ambiguity and uncertainty.
\nThis is an opportunity to shape the future of our data ecosystem. You’ll work with a passionate team and modern technologies to drive innovation that impacts the entire organization. The ideal candidate thrives as an individual contributor, while making a significant technical impact and elevating the team’s capabilities.
\n
\nTo succeed as a Principal Software Data Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty, while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward, and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.
\n
\nWhat your day-to-day will look like:
\n-Lead and guide the design and implementation of scalable distributed systems based on Java microservices
\n-Engineer and optimize data pipelines using solutions like Apache Hudi, Apache Trino, Azure ADLS
\n-Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset
\n-Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies
\n-Drive adoption of best practices in data governance, observability, and performance tuning for data workloads
\n-Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment
\n-Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response
\n-Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work
\n
\nWhat qualifications we’re looking for:
\n-Principal Software Data Engineer with at least 10 years of professional experience in software or data engineering, including a minimum of 4 years focused on data pipelines (batch and streaming)
\n-Proven experience driving technical direction and mentoring engineers while delivering complex, high-scale solutions as a hands-on contributor
\n-Strong understanding of event-driven architectures and distributed systems, with hands-on experience implementing resilient, low-latency pipelines
\n-Practical experience with cloud platforms (AWS, Azure, or GCP) and containerized deployments for data workloads
\n-Fluency in data quality practices and CI/CD integration, including schema management, automated testing, and validation frameworks (e.g., dbt, Great Expectations)
\n-Operational excellence in observability, with experience implementing metrics, logging, tracing, and alerting for data pipelines using modern tools
\n-Solid foundation in data governance and performance optimization, ensuring reliability and scalability across batch and streaming environments
\n-Proven experience with Lakehouse architectures and related technologies, including Apache Hudi, Azure ADLS Gen2, HDFS, and other big data technologies (Trino, Databricks, Spark)
\n-Strong collaboration and communication skills, with the ability to influence stakeholders and evangelize modern data practices within your team and organization.
\n#LI-AV1
\n#LI-remote
","id":"3e4fb2bc-cc9e-4dab-97af-51e8bdcf05fd","lists":[],"salaryRange":{"min":156000,"max":174000,"currency":"CAD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $156,000-$174,000 + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $156,000-$174,000 + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. \n","text":"Principal Java Data Engineer","country":"CA","workplaceType":"hybrid","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"PointClickCare is searching for a Principal Software Data Engineer who will contribute to all phases of the software development life cycle, and will play a crucial role in designing, developing, and maintaining large scale Data Platform and data pipelines based on microservices architecture, while also encouraging and optimizing the daily execution of technical excellence across an empowered team.
\nThis is a hands-on leadership role, requiring the ability to enhance and implement batch and real-time data solutions already in progress, mentor other team members, and deliver both business and technical objectives through ambiguity and uncertainty.
\nThis is an opportunity to shape the future of our data ecosystem. You’ll work with a passionate team and modern technologies to drive innovation that impacts the entire organization. The ideal candidate thrives as an individual contributor, while making a significant technical impact and elevating the team’s capabilities.
\n
\nTo succeed as a Principal Software Data Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty, while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward, and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.
\n
\nWhat your day-to-day will look like:
\n-Lead and guide the design and implementation of scalable distributed systems based on Java microservices
\n-Engineer and optimize data pipelines using solutions like Apache Hudi, Apache Trino, Azure ADLS
\n-Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset
\n-Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies
\n-Drive adoption of best practices in data governance, observability, and performance tuning for data workloads
\n-Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment
\n-Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response
\n-Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work
\n
\nWhat qualifications we’re looking for:
\n-Principal Software Data Engineer with at least 10 years of professional experience in software or data engineering, including a minimum of 4 years focused on data pipelines (batch and streaming)
\n-Proven experience driving technical direction and mentoring engineers while delivering complex, high-scale solutions as a hands-on contributor
\n-Strong understanding of event-driven architectures and distributed systems, with hands-on experience implementing resilient, low-latency pipelines
\n-Practical experience with cloud platforms (AWS, Azure, or GCP) and containerized deployments for data workloads
\n-Fluency in data quality practices and CI/CD integration, including schema management, automated testing, and validation frameworks (e.g., dbt, Great Expectations)
\n-Operational excellence in observability, with experience implementing metrics, logging, tracing, and alerting for data pipelines using modern tools
\n-Solid foundation in data governance and performance optimization, ensuring reliability and scalability across batch and streaming environments
\n-Proven experience with Lakehouse architectures and related technologies, including Apache Hudi, Azure ADLS Gen2, HDFS, and other big data technologies (Trino, Databricks, Spark)
\n-Strong collaboration and communication skills, with the ability to influence stakeholders and evangelize modern data practices within your team and organization.
\n#LI-AV1
\n#LI-remote
","descriptionBodyPlain":"PointClickCare is searching for a Principal Software Data Engineer who will contribute to all phases of the software development life cycle, and will play a crucial role in designing, developing, and maintaining large scale Data Platform and data pipelines based on microservices architecture, while also encouraging and optimizing the daily execution of technical excellence across an empowered team.\nThis is a hands-on leadership role, requiring the ability to enhance and implement batch and real-time data solutions already in progress, mentor other team members, and deliver both business and technical objectives through ambiguity and uncertainty.\nThis is an opportunity to shape the future of our data ecosystem. You’ll work with a passionate team and modern technologies to drive innovation that impacts the entire organization. The ideal candidate thrives as an individual contributor, while making a significant technical impact and elevating the team’s capabilities.\n \nTo succeed as a Principal Software Data Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty, while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward, and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America.\n \nWhat your day-to-day will look like:\n-Lead and guide the design and implementation of scalable distributed systems based on Java microservices\n-Engineer and optimize data pipelines using solutions like Apache Hudi, Apache Trino, Azure ADLS\n-Collaborate cross-functionally with product, analytics, and AI teams to ensure data is a strategic asset\n-Advance ongoing modernization efforts, deepening adoption of event-driven architectures and cloud-native technologies\n-Drive adoption of best practices in data governance, observability, and performance tuning for data workloads\n-Embed data quality in processing pipelines by defining schema contracts, implementing transformation tests and data assertions, enforcing backward-compatible schema evolution, and automating checks for freshness, completeness, and accuracy across batch and streaming paths before production deployment\n-Establish robust observability for data pipelines by implementing metrics, logging, and distributed tracing for streaming jobs, defining SLAs and SLOs for latency and throughput, and integrating alerting and dashboards to enable proactive monitoring and rapid incident response\n-Foster a culture of quality through peer reviews, providing constructive feedback and seeking input on your own work\n \nWhat qualifications we’re looking for:\n-Principal Software Data Engineer with at least 10 years of professional experience in software or data engineering, including a minimum of 4 years focused on data pipelines (batch and streaming)\n-Proven experience driving technical direction and mentoring engineers while delivering complex, high-scale solutions as a hands-on contributor\n-Strong understanding of event-driven architectures and distributed systems, with hands-on experience implementing resilient, low-latency pipelines\n-Practical experience with cloud platforms (AWS, Azure, or GCP) and containerized deployments for data workloads\n-Fluency in data quality practices and CI/CD integration, including schema management, automated testing, and validation frameworks (e.g., dbt, Great Expectations)\n-Operational excellence in observability, with experience implementing metrics, logging, tracing, and alerting for data pipelines using modern tools\n-Solid foundation in data governance and performance optimization, ensuring reliability and scalability across batch and streaming environments\n-Proven experience with Lakehouse architectures and related technologies, including Apache Hudi, Azure ADLS Gen2, HDFS, and other big data technologies (Trino, Databricks, Spark)\n-Strong collaboration and communication skills, with the ability to influence stakeholders and evangelize modern data practices within your team and organization.\n#LI-AV1\n#LI-remote\n","hostedUrl":"https://jobs.lever.co/pointclickcare/3e4fb2bc-cc9e-4dab-97af-51e8bdcf05fd","applyUrl":"https://jobs.lever.co/pointclickcare/3e4fb2bc-cc9e-4dab-97af-51e8bdcf05fd/apply"},{"additionalPlain":"PointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga, Ontario","team":"Engineering","allLocations":["Mississauga, Ontario"]},"createdAt":1765299780084,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nPointClickCare is searching for a Principal Software Engineer who will contribute to best practice application development by writing and rigorously defending production-grade code on a regular basis, while also encouraging and optimizing the daily execution of technical excellence across an empowered Scrum team. This is a hands-on leadership role, requiring the ability to design and implement features from the ground-up while mentoring other team members and delivering both business and technical objectives through ambiguity and uncertainty.\n \nTo succeed as a Principal Software Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America\n \nWhat your day-to-day will look like:\n· Identify, prioritize and execute tasks in the software development life cycle\n· Work with business to iterate over software requirements\n· Develop tools and applications by producing clean, efficient code\n· Automate tasks through appropriate tools and scripting\n· Analyze and debug systems\n· Perform validation and verification testing in a test-driven manner\n· Review the work of others, and invite others to review your work\n· Collaborate with internal teams and vendors to fix and improve products\n· Ensure software is up-to-date with latest technologies\n \nWhat qualifications we’re looking for:\n· Experience writing clean code that performs well at scale using Java. Experience with UI development and React frameworks.\n· Experience with Spring Boot\n· In-depth knowledge of relational databases (e.g. Microsoft SQL Server, MySQL)\n· Solid experience writing RESTful API endpoints\n· Absolutely love TDD and have working knowledge of it\n· Proficient in GIT\n· Experience using system and performance monitoring tools (e.g. New Relic, DataDog)\n· Experience with automated testing frameworks (e.g. Selenium, Cypress, RestAssured)\n· Excellent organization, critical-thinking and personal leadership skills\n· Self-starter with the ability to deliver with minimal supervision\n· Being okay with the uncomfortable feeling that comes from learning new things\n· Team player\n· Analytical mind with problem-solving aptitude\n· Proven experience as a great Engineer\n· BSc/BA in Computer Science or a related degree\n \nGenerative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset\n \nBonus points for:\n· Nice to have Selenium automation and cloud experience\n· Experience with Docker, Kubernetes and Istio\n· Experience with Ansible\n· Experience with Jenkins CI/CD pipeline\n· Linux and IP networking knowledge\n· Experience with AWS/Azure cloud services or equivalent\n· Experience with SAML, OAuth and OpenID Connect\n· Experience working on a SaaS product\n· Experience with Service Oriented Architecture \n· Knowledge of scripting languages such as Python, Bash or Groovy\n· On-call experience with production grade systems\n· Has mentored others in a professional setting\n \n#LI-AV1\n#LI-Hybrid\n \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
PointClickCare is searching for a Principal Software Engineer who will contribute to best practice application development by writing and rigorously defending production-grade code on a regular basis, while also encouraging and optimizing the daily execution of technical excellence across an empowered Scrum team. This is a hands-on leadership role, requiring the ability to design and implement features from the ground-up while mentoring other team members and delivering both business and technical objectives through ambiguity and uncertainty.
\n
\nTo succeed as a Principal Software Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America
\n
\nWhat your day-to-day will look like:
\n· Identify, prioritize and execute tasks in the software development life cycle
\n· Work with business to iterate over software requirements
\n· Develop tools and applications by producing clean, efficient code
\n· Automate tasks through appropriate tools and scripting
\n· Analyze and debug systems
\n· Perform validation and verification testing in a test-driven manner
\n· Review the work of others, and invite others to review your work
\n· Collaborate with internal teams and vendors to fix and improve products
\n· Ensure software is up-to-date with latest technologies
\n
\nWhat qualifications we’re looking for:
\n· Experience writing clean code that performs well at scale using Java. Experience with UI development and React frameworks.
\n· Experience with Spring Boot
\n· In-depth knowledge of relational databases (e.g. Microsoft SQL Server, MySQL)
\n· Solid experience writing RESTful API endpoints
\n· Absolutely love TDD and have working knowledge of it
\n· Proficient in GIT
\n· Experience using system and performance monitoring tools (e.g. New Relic, DataDog)
\n· Experience with automated testing frameworks (e.g. Selenium, Cypress, RestAssured)
\n· Excellent organization, critical-thinking and personal leadership skills
\n· Self-starter with the ability to deliver with minimal supervision
\n· Being okay with the uncomfortable feeling that comes from learning new things
\n· Team player
\n· Analytical mind with problem-solving aptitude
\n· Proven experience as a great Engineer
\n· BSc/BA in Computer Science or a related degree
\n
\nGenerative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset
\n
\nBonus points for:
\n· Nice to have Selenium automation and cloud experience
\n· Experience with Docker, Kubernetes and Istio
\n· Experience with Ansible
\n· Experience with Jenkins CI/CD pipeline
\n· Linux and IP networking knowledge
\n· Experience with AWS/Azure cloud services or equivalent
\n· Experience with SAML, OAuth and OpenID Connect
\n· Experience working on a SaaS product
\n· Experience with Service Oriented Architecture
\n· Knowledge of scripting languages such as Python, Bash or Groovy
\n· On-call experience with production grade systems
\n· Has mentored others in a professional setting
\n
\n#LI-AV1
\n#LI-Hybrid
\n
","id":"1ffdd16e-0f99-42ae-ad44-fbdf90d2ff73","lists":[],"salaryRange":{"min":156000,"max":174000,"currency":"CAD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $156,000-$174,000 + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $156,000-$174,000 + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. \n","text":"Principal Software Engineer","country":"CA","workplaceType":"hybrid","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"PointClickCare is searching for a Principal Software Engineer who will contribute to best practice application development by writing and rigorously defending production-grade code on a regular basis, while also encouraging and optimizing the daily execution of technical excellence across an empowered Scrum team. This is a hands-on leadership role, requiring the ability to design and implement features from the ground-up while mentoring other team members and delivering both business and technical objectives through ambiguity and uncertainty.
\n
\nTo succeed as a Principal Software Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America
\n
\nWhat your day-to-day will look like:
\n· Identify, prioritize and execute tasks in the software development life cycle
\n· Work with business to iterate over software requirements
\n· Develop tools and applications by producing clean, efficient code
\n· Automate tasks through appropriate tools and scripting
\n· Analyze and debug systems
\n· Perform validation and verification testing in a test-driven manner
\n· Review the work of others, and invite others to review your work
\n· Collaborate with internal teams and vendors to fix and improve products
\n· Ensure software is up-to-date with latest technologies
\n
\nWhat qualifications we’re looking for:
\n· Experience writing clean code that performs well at scale using Java. Experience with UI development and React frameworks.
\n· Experience with Spring Boot
\n· In-depth knowledge of relational databases (e.g. Microsoft SQL Server, MySQL)
\n· Solid experience writing RESTful API endpoints
\n· Absolutely love TDD and have working knowledge of it
\n· Proficient in GIT
\n· Experience using system and performance monitoring tools (e.g. New Relic, DataDog)
\n· Experience with automated testing frameworks (e.g. Selenium, Cypress, RestAssured)
\n· Excellent organization, critical-thinking and personal leadership skills
\n· Self-starter with the ability to deliver with minimal supervision
\n· Being okay with the uncomfortable feeling that comes from learning new things
\n· Team player
\n· Analytical mind with problem-solving aptitude
\n· Proven experience as a great Engineer
\n· BSc/BA in Computer Science or a related degree
\n
\nGenerative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset
\n
\nBonus points for:
\n· Nice to have Selenium automation and cloud experience
\n· Experience with Docker, Kubernetes and Istio
\n· Experience with Ansible
\n· Experience with Jenkins CI/CD pipeline
\n· Linux and IP networking knowledge
\n· Experience with AWS/Azure cloud services or equivalent
\n· Experience with SAML, OAuth and OpenID Connect
\n· Experience working on a SaaS product
\n· Experience with Service Oriented Architecture
\n· Knowledge of scripting languages such as Python, Bash or Groovy
\n· On-call experience with production grade systems
\n· Has mentored others in a professional setting
\n
\n#LI-AV1
\n#LI-Hybrid
\n
","descriptionBodyPlain":"PointClickCare is searching for a Principal Software Engineer who will contribute to best practice application development by writing and rigorously defending production-grade code on a regular basis, while also encouraging and optimizing the daily execution of technical excellence across an empowered Scrum team. This is a hands-on leadership role, requiring the ability to design and implement features from the ground-up while mentoring other team members and delivering both business and technical objectives through ambiguity and uncertainty.\n \nTo succeed as a Principal Software Engineer at PointClickCare, you need to be collaborative, adventurous and passionate. Collaborative means that you’re enthusiastic about jumping in to help achieve the team’s top priorities, no self-promoting politicians allowed. Adventurous means that you’re not afraid to dive into uncharted technical territory and get your own hands dirty while supporting and driving delivery of complex features through a dedicated Scrum team. Passionate means that you’re eager to learn and share knowledge that drives the team forward and excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America\n \nWhat your day-to-day will look like:\n· Identify, prioritize and execute tasks in the software development life cycle\n· Work with business to iterate over software requirements\n· Develop tools and applications by producing clean, efficient code\n· Automate tasks through appropriate tools and scripting\n· Analyze and debug systems\n· Perform validation and verification testing in a test-driven manner\n· Review the work of others, and invite others to review your work\n· Collaborate with internal teams and vendors to fix and improve products\n· Ensure software is up-to-date with latest technologies\n \nWhat qualifications we’re looking for:\n· Experience writing clean code that performs well at scale using Java. Experience with UI development and React frameworks.\n· Experience with Spring Boot\n· In-depth knowledge of relational databases (e.g. Microsoft SQL Server, MySQL)\n· Solid experience writing RESTful API endpoints\n· Absolutely love TDD and have working knowledge of it\n· Proficient in GIT\n· Experience using system and performance monitoring tools (e.g. New Relic, DataDog)\n· Experience with automated testing frameworks (e.g. Selenium, Cypress, RestAssured)\n· Excellent organization, critical-thinking and personal leadership skills\n· Self-starter with the ability to deliver with minimal supervision\n· Being okay with the uncomfortable feeling that comes from learning new things\n· Team player\n· Analytical mind with problem-solving aptitude\n· Proven experience as a great Engineer\n· BSc/BA in Computer Science or a related degree\n \nGenerative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset\n \nBonus points for:\n· Nice to have Selenium automation and cloud experience\n· Experience with Docker, Kubernetes and Istio\n· Experience with Ansible\n· Experience with Jenkins CI/CD pipeline\n· Linux and IP networking knowledge\n· Experience with AWS/Azure cloud services or equivalent\n· Experience with SAML, OAuth and OpenID Connect\n· Experience working on a SaaS product\n· Experience with Service Oriented Architecture \n· Knowledge of scripting languages such as Python, Bash or Groovy\n· On-call experience with production grade systems\n· Has mentored others in a professional setting\n \n#LI-AV1\n#LI-Hybrid\n \n","hostedUrl":"https://jobs.lever.co/pointclickcare/1ffdd16e-0f99-42ae-ad44-fbdf90d2ff73","applyUrl":"https://jobs.lever.co/pointclickcare/1ffdd16e-0f99-42ae-ad44-fbdf90d2ff73/apply"},{"additionalPlain":"PointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga, Ontario","team":"Engineering","allLocations":["Mississauga, Ontario"]},"createdAt":1779221799002,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nAbout the role:\n \nYou will join a high-impact team transforming healthcare through technology. Our platform connects fragmented clinical systems to enable real-time care coordination across thousands of healthcare facilities, serving millions of users. You will design and build scalable platform services, leveraging modern AI-augmented engineering practices to accelerate delivery, improve reliability, and enhance clinical and operational outcomes.\n \nThis role specifically leads our authorization platform initiative: modernizing how we express, evaluate, and audit access decisions across a multi-tenant healthcare SaaS. You'll set the strategy for moving from scattered, application-embedded authorization logic toward a coherent, externalized authorization architecture that supports clinicians, partners, automated systems, and increasingly agentic AI workflows \n \nWhat your day-to-day will look like:\nBuild robust platform services supporting clinical operations.\nPartner with product and clinical teams to understand and solve real workflow challenges.\nDrive architectural decisions for business platform services.\nOwn the reliability and performance of critical healthcare solutions.\nMentor team members on modern engineering practices.\nLead the design and rollout of an externalized authorization platform spanning RBAC, ABAC, and ReBAC models, choosing the right model for each domain (clinical data, administrative actions, cross-tenant sharing, etc.).\nDefine our PDP / PEP / PIP / PAP architecture, including policy authoring, distribution, caching, and decision logging for audit.\nExtend our current homegrown authorization solution and, where it makes sense, augment it with reputable OSS frameworks as pragmatic evolution over rip-and-replace.\nPartner with security, compliance, and product to translate HIPAA, consent, and least privilege requirements into enforceable policy\nEstablish patterns for extending authorization to AI agents and automated actors (scoped credentials, delegated authority, human-in-the-loop approvals)\nWhat qualifications we’re looking for:\n \nRequired Technical Experience\nStrong track record building and shipping production software in modern languages (Java, Python, or similar).\nDeep understanding of cloud-native architecture and distributed systems design patterns.\nExpertise in design, optimization, and scaling for relational (SQL) database systems, bonus points for NoSQL database systems.\nExperience designing and implementing RESTful APIs and microservices.\nProficiency with test-driven development, automated testing, and maintaining high code quality.\nHands-on experience with modern frontend frameworks, primarily React.\nWorking knowledge of CI/CD pipelines and infrastructure-as-code practices.\nExperience with production observability, monitoring, and performance optimization tools.\nAuthorization Expertise\nDeep working knowledge of authorization models — RBAC, ABAC, and ReBAC and clear judgment on where each fits.\nHands-on experience designing PDP / PEP / PIP / PAP separations, including policy decision caching, and failure-mode design (fail-open vs. fail-closed, with explicit reasoning for each surface).\nPractical experience with one or more OSS authorization frameworks in production.\nStrong grasp of AuthN ↔ AuthZ boundaries\nExperience authoring policy-as-code.\nAwareness of how authorization is evolving for AI agents and autonomous systems — comfortable reasoning about non-human principals, delegated authority, ephemeral identity, and the limits of current standards in agentic contexts.\nModern Engineering Practices \nComfortable using AI-augmented development tools (e.g., GitHub Copilot, Claude Code) as part of your workflow.\n Experience applying AI tools throughout the development lifecycle from requirements analysis, documentation to incident response.\n Strong code review skills demonstrated through giving and receiving constructive feedback.\n Experience with Git workflows and collaborative development practices.\n Ability to balance feature delivery with system reliability and technical excellence.\nComfortable with on-call responsibilities and incident response.\nWhat Would Make You Stand Out:\n Experience building and scaling SaaS platforms.\n Track record of mentoring engineers or leading technical initiatives.\n Background with Spring Boot and Java ecosystem.\n Experience with Azure cloud services and Kubernetes (AKS).\n Experience in healthcare technology or regulated industries.\n Understanding of HIPAA compliance and handling sensitive data \nOur Stack:\nFront-End: React, Micro-Frontends,Material-UI\nBackend: Java, Spring Boot\nData: PostgreSQL, MSSQL, Redis\nCI/CD: GitHub Actions, Jenkins\nInfrastructure: Azure, AKS, Terraform\nAI Tooling: Claude Code \n \n \n#LI-Aj1\n#LI-Hybrid\n \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
About the role:
\n
\nYou will join a high-impact team transforming healthcare through technology. Our platform connects fragmented clinical systems to enable real-time care coordination across thousands of healthcare facilities, serving millions of users. You will design and build scalable platform services, leveraging modern AI-augmented engineering practices to accelerate delivery, improve reliability, and enhance clinical and operational outcomes.
\n
\nThis role specifically leads our authorization platform initiative: modernizing how we express, evaluate, and audit access decisions across a multi-tenant healthcare SaaS. You'll set the strategy for moving from scattered, application-embedded authorization logic toward a coherent, externalized authorization architecture that supports clinicians, partners, automated systems, and increasingly agentic AI workflows
\n
\nWhat your day-to-day will look like:
\n\n- Build robust platform services supporting clinical operations.
\n- Partner with product and clinical teams to understand and solve real workflow challenges.
\n- Drive architectural decisions for business platform services.
\n- Own the reliability and performance of critical healthcare solutions.
\n- Mentor team members on modern engineering practices.
\n- Lead the design and rollout of an externalized authorization platform spanning RBAC, ABAC, and ReBAC models, choosing the right model for each domain (clinical data, administrative actions, cross-tenant sharing, etc.).
\n- Define our PDP / PEP / PIP / PAP architecture, including policy authoring, distribution, caching, and decision logging for audit.
\n- Extend our current homegrown authorization solution and, where it makes sense, augment it with reputable OSS frameworks as pragmatic evolution over rip-and-replace.
\n- Partner with security, compliance, and product to translate HIPAA, consent, and least privilege requirements into enforceable policy
\n- Establish patterns for extending authorization to AI agents and automated actors (scoped credentials, delegated authority, human-in-the-loop approvals)
\n
\nWhat qualifications we’re looking for:
\n
\nRequired Technical Experience
\n\n- Strong track record building and shipping production software in modern languages (Java, Python, or similar).
\n- Deep understanding of cloud-native architecture and distributed systems design patterns.
\n- Expertise in design, optimization, and scaling for relational (SQL) database systems, bonus points for NoSQL database systems.
\n- Experience designing and implementing RESTful APIs and microservices.
\n- Proficiency with test-driven development, automated testing, and maintaining high code quality.
\n- Hands-on experience with modern frontend frameworks, primarily React.
\n- Working knowledge of CI/CD pipelines and infrastructure-as-code practices.
\n- Experience with production observability, monitoring, and performance optimization tools.
\n
\nAuthorization Expertise
\n\n- Deep working knowledge of authorization models — RBAC, ABAC, and ReBAC and clear judgment on where each fits.
\n- Hands-on experience designing PDP / PEP / PIP / PAP separations, including policy decision caching, and failure-mode design (fail-open vs. fail-closed, with explicit reasoning for each surface).
\n- Practical experience with one or more OSS authorization frameworks in production.
\n- Strong grasp of AuthN ↔ AuthZ boundaries
\n- Experience authoring policy-as-code.
\n- Awareness of how authorization is evolving for AI agents and autonomous systems — comfortable reasoning about non-human principals, delegated authority, ephemeral identity, and the limits of current standards in agentic contexts.
\n
\nModern Engineering Practices
\n\n- Comfortable using AI-augmented development tools (e.g., GitHub Copilot, Claude Code) as part of your workflow.
\n- Experience applying AI tools throughout the development lifecycle from requirements analysis, documentation to incident response.
\n- Strong code review skills demonstrated through giving and receiving constructive feedback.
\n- Experience with Git workflows and collaborative development practices.
\n- Ability to balance feature delivery with system reliability and technical excellence.
\n- Comfortable with on-call responsibilities and incident response.
\n
\nWhat Would Make You Stand Out:
\n\n- Experience building and scaling SaaS platforms.
\n- Track record of mentoring engineers or leading technical initiatives.
\n- Background with Spring Boot and Java ecosystem.
\n- Experience with Azure cloud services and Kubernetes (AKS).
\n- Experience in healthcare technology or regulated industries.
\n- Understanding of HIPAA compliance and handling sensitive data
\n
\nOur Stack:
\n\n- Front-End: React, Micro-Frontends,Material-UI
\n- Backend: Java, Spring Boot
\n- Data: PostgreSQL, MSSQL, Redis
\n- CI/CD: GitHub Actions, Jenkins
\n- Infrastructure: Azure, AKS, Terraform
\n- AI Tooling: Claude Code
\n
\n
\n
\n#LI-Aj1
\n#LI-Hybrid
\n
","id":"43defc56-cbc6-4ab2-849d-6269879721dd","lists":[],"salaryRange":{"min":156000,"max":174000,"currency":"CAD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $156,000-$174,000 + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $156,000-$174,000 + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. \n","text":"Principal Software Engineer - Authorization Platform","country":"CA","workplaceType":"hybrid","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"About the role:
\n
\nYou will join a high-impact team transforming healthcare through technology. Our platform connects fragmented clinical systems to enable real-time care coordination across thousands of healthcare facilities, serving millions of users. You will design and build scalable platform services, leveraging modern AI-augmented engineering practices to accelerate delivery, improve reliability, and enhance clinical and operational outcomes.
\n
\nThis role specifically leads our authorization platform initiative: modernizing how we express, evaluate, and audit access decisions across a multi-tenant healthcare SaaS. You'll set the strategy for moving from scattered, application-embedded authorization logic toward a coherent, externalized authorization architecture that supports clinicians, partners, automated systems, and increasingly agentic AI workflows
\n
\nWhat your day-to-day will look like:
\n\n- Build robust platform services supporting clinical operations.
\n- Partner with product and clinical teams to understand and solve real workflow challenges.
\n- Drive architectural decisions for business platform services.
\n- Own the reliability and performance of critical healthcare solutions.
\n- Mentor team members on modern engineering practices.
\n- Lead the design and rollout of an externalized authorization platform spanning RBAC, ABAC, and ReBAC models, choosing the right model for each domain (clinical data, administrative actions, cross-tenant sharing, etc.).
\n- Define our PDP / PEP / PIP / PAP architecture, including policy authoring, distribution, caching, and decision logging for audit.
\n- Extend our current homegrown authorization solution and, where it makes sense, augment it with reputable OSS frameworks as pragmatic evolution over rip-and-replace.
\n- Partner with security, compliance, and product to translate HIPAA, consent, and least privilege requirements into enforceable policy
\n- Establish patterns for extending authorization to AI agents and automated actors (scoped credentials, delegated authority, human-in-the-loop approvals)
\n
\nWhat qualifications we’re looking for:
\n
\nRequired Technical Experience
\n\n- Strong track record building and shipping production software in modern languages (Java, Python, or similar).
\n- Deep understanding of cloud-native architecture and distributed systems design patterns.
\n- Expertise in design, optimization, and scaling for relational (SQL) database systems, bonus points for NoSQL database systems.
\n- Experience designing and implementing RESTful APIs and microservices.
\n- Proficiency with test-driven development, automated testing, and maintaining high code quality.
\n- Hands-on experience with modern frontend frameworks, primarily React.
\n- Working knowledge of CI/CD pipelines and infrastructure-as-code practices.
\n- Experience with production observability, monitoring, and performance optimization tools.
\n
\nAuthorization Expertise
\n\n- Deep working knowledge of authorization models — RBAC, ABAC, and ReBAC and clear judgment on where each fits.
\n- Hands-on experience designing PDP / PEP / PIP / PAP separations, including policy decision caching, and failure-mode design (fail-open vs. fail-closed, with explicit reasoning for each surface).
\n- Practical experience with one or more OSS authorization frameworks in production.
\n- Strong grasp of AuthN ↔ AuthZ boundaries
\n- Experience authoring policy-as-code.
\n- Awareness of how authorization is evolving for AI agents and autonomous systems — comfortable reasoning about non-human principals, delegated authority, ephemeral identity, and the limits of current standards in agentic contexts.
\n
\nModern Engineering Practices
\n\n- Comfortable using AI-augmented development tools (e.g., GitHub Copilot, Claude Code) as part of your workflow.
\n- Experience applying AI tools throughout the development lifecycle from requirements analysis, documentation to incident response.
\n- Strong code review skills demonstrated through giving and receiving constructive feedback.
\n- Experience with Git workflows and collaborative development practices.
\n- Ability to balance feature delivery with system reliability and technical excellence.
\n- Comfortable with on-call responsibilities and incident response.
\n
\nWhat Would Make You Stand Out:
\n\n- Experience building and scaling SaaS platforms.
\n- Track record of mentoring engineers or leading technical initiatives.
\n- Background with Spring Boot and Java ecosystem.
\n- Experience with Azure cloud services and Kubernetes (AKS).
\n- Experience in healthcare technology or regulated industries.
\n- Understanding of HIPAA compliance and handling sensitive data
\n
\nOur Stack:
\n\n- Front-End: React, Micro-Frontends,Material-UI
\n- Backend: Java, Spring Boot
\n- Data: PostgreSQL, MSSQL, Redis
\n- CI/CD: GitHub Actions, Jenkins
\n- Infrastructure: Azure, AKS, Terraform
\n- AI Tooling: Claude Code
\n
\n
\n
\n#LI-Aj1
\n#LI-Hybrid
\n
","descriptionBodyPlain":"About the role:\n \nYou will join a high-impact team transforming healthcare through technology. Our platform connects fragmented clinical systems to enable real-time care coordination across thousands of healthcare facilities, serving millions of users. You will design and build scalable platform services, leveraging modern AI-augmented engineering practices to accelerate delivery, improve reliability, and enhance clinical and operational outcomes.\n \nThis role specifically leads our authorization platform initiative: modernizing how we express, evaluate, and audit access decisions across a multi-tenant healthcare SaaS. You'll set the strategy for moving from scattered, application-embedded authorization logic toward a coherent, externalized authorization architecture that supports clinicians, partners, automated systems, and increasingly agentic AI workflows \n \nWhat your day-to-day will look like:\nBuild robust platform services supporting clinical operations.\nPartner with product and clinical teams to understand and solve real workflow challenges.\nDrive architectural decisions for business platform services.\nOwn the reliability and performance of critical healthcare solutions.\nMentor team members on modern engineering practices.\nLead the design and rollout of an externalized authorization platform spanning RBAC, ABAC, and ReBAC models, choosing the right model for each domain (clinical data, administrative actions, cross-tenant sharing, etc.).\nDefine our PDP / PEP / PIP / PAP architecture, including policy authoring, distribution, caching, and decision logging for audit.\nExtend our current homegrown authorization solution and, where it makes sense, augment it with reputable OSS frameworks as pragmatic evolution over rip-and-replace.\nPartner with security, compliance, and product to translate HIPAA, consent, and least privilege requirements into enforceable policy\nEstablish patterns for extending authorization to AI agents and automated actors (scoped credentials, delegated authority, human-in-the-loop approvals)\nWhat qualifications we’re looking for:\n \nRequired Technical Experience\nStrong track record building and shipping production software in modern languages (Java, Python, or similar).\nDeep understanding of cloud-native architecture and distributed systems design patterns.\nExpertise in design, optimization, and scaling for relational (SQL) database systems, bonus points for NoSQL database systems.\nExperience designing and implementing RESTful APIs and microservices.\nProficiency with test-driven development, automated testing, and maintaining high code quality.\nHands-on experience with modern frontend frameworks, primarily React.\nWorking knowledge of CI/CD pipelines and infrastructure-as-code practices.\nExperience with production observability, monitoring, and performance optimization tools.\nAuthorization Expertise\nDeep working knowledge of authorization models — RBAC, ABAC, and ReBAC and clear judgment on where each fits.\nHands-on experience designing PDP / PEP / PIP / PAP separations, including policy decision caching, and failure-mode design (fail-open vs. fail-closed, with explicit reasoning for each surface).\nPractical experience with one or more OSS authorization frameworks in production.\nStrong grasp of AuthN ↔ AuthZ boundaries\nExperience authoring policy-as-code.\nAwareness of how authorization is evolving for AI agents and autonomous systems — comfortable reasoning about non-human principals, delegated authority, ephemeral identity, and the limits of current standards in agentic contexts.\nModern Engineering Practices \nComfortable using AI-augmented development tools (e.g., GitHub Copilot, Claude Code) as part of your workflow.\n Experience applying AI tools throughout the development lifecycle from requirements analysis, documentation to incident response.\n Strong code review skills demonstrated through giving and receiving constructive feedback.\n Experience with Git workflows and collaborative development practices.\n Ability to balance feature delivery with system reliability and technical excellence.\nComfortable with on-call responsibilities and incident response.\nWhat Would Make You Stand Out:\n Experience building and scaling SaaS platforms.\n Track record of mentoring engineers or leading technical initiatives.\n Background with Spring Boot and Java ecosystem.\n Experience with Azure cloud services and Kubernetes (AKS).\n Experience in healthcare technology or regulated industries.\n Understanding of HIPAA compliance and handling sensitive data \nOur Stack:\nFront-End: React, Micro-Frontends,Material-UI\nBackend: Java, Spring Boot\nData: PostgreSQL, MSSQL, Redis\nCI/CD: GitHub Actions, Jenkins\nInfrastructure: Azure, AKS, Terraform\nAI Tooling: Claude Code \n \n \n#LI-Aj1\n#LI-Hybrid\n \n","hostedUrl":"https://jobs.lever.co/pointclickcare/43defc56-cbc6-4ab2-849d-6269879721dd","applyUrl":"https://jobs.lever.co/pointclickcare/43defc56-cbc6-4ab2-849d-6269879721dd/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Product Management","allLocations":["Remote, USA"]},"createdAt":1781101990024,"descriptionPlain":"","description":"\n
Title: Product Manager, Senior Care (Prior Authorization and Concurrent Review)
\n
Location: US – Remote
\n
Travel to Office expectations
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
Job Summary
\n
PointClickCare is looking for a Product Manager to join our Integrated Care Product team, owning a portfolio focused on managing coverage and authorizations across a resident's stay in a post acute long term care setting. This is some of the highest-stakes work in the facility: confirming coverage at admission, keeping approvals current through the stay, and avoiding the denials and lost days that directly affect both patient care and accurate revenue.
\n
This is not a requirements-gathering role. You will be accountable for product impact: understanding the problem space deeply, making clear prioritization calls, and partnering closely with engineering and design to deliver outcomes for the case managers, nurses, and authorization teams who do this work. You will build on the established PointClickCare EHR that thousands of facilities already rely on, with a focus on adding value, including using AI and intelligent logic to make expert work repeatable.
\n
Key Duties and Responsibilities
\n
\n- Own the roadmap and backlog for your portfolio, keeping it prioritized against customer value and business impact
\n- Serve as the voice of the customer to your engineering team, translating customer needs, payer requirements, and data into clear user stories and acceptance criteria
\n- Run continuous discovery with case managers, nurses, and authorization teams, becoming a recognized expert on their problems, goals, and landscape
\n- Work cross-functionally with engineering, UX, and design to deliver and optimize the workflows that keep residents covered and facilities paid
\n- Assess product investment opportunities and incoming requests with thorough but lightweight rigor, and bring clear, reasoned recommendations to leaders and stakeholders
\n- Define and monitor product health metrics and adoption, and use what you learn to decide what to build next
\n- Identify opportunities to add value through AI, automation, and smarter logic, so a small centralized team can support many facilities at once
\n
\n
Your Key Strengths
\n
\n- Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
\n- 3+ years of product management experience, including B2B experience with a direct sales team and enterprise customers
\n- Experience managing software products through the full development lifecycle
\n- Background in healthcare IT and in skilled nursing or post-acute workflows.
\n- Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
\n- Comfort with technical concepts including APIs, integrations, and modern development practices
\n- Excellent communication skills with both business and technical stakeholders, in writing and in person
\n
\n
Nice to haves
\n
\n- Experience building or integrating AI or ML powered product features
\n- Familiarity with skilled nursing or post-acute workflows such as coverage, authorizations, and managed care
\n- A track record of extending an established product with new capabilities and measurable value
\n- A bias toward product impact over process; you focus on outcomes, not just output
\n
\n
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $115,900 - $128,800 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
PointClickCare Benefits & Perks
\n
\n- Benefits starting from Day 1
\n- Retirement Plan Matching
\n- Flexible Paid Time Off
\n- Wellness Support Programs and Resources
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Allyship and Inclusion Communities
\n- Employee Recognition and more!
\n
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
\n
Title: Product Manager, Senior Care (Prior Authorization and Concurrent Review)
\n
Location: US – Remote
\n
Travel to Office expectations
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
Job Summary
\n
PointClickCare is looking for a Product Manager to join our Integrated Care Product team, owning a portfolio focused on managing coverage and authorizations across a resident's stay in a post acute long term care setting. This is some of the highest-stakes work in the facility: confirming coverage at admission, keeping approvals current through the stay, and avoiding the denials and lost days that directly affect both patient care and accurate revenue.
\n
This is not a requirements-gathering role. You will be accountable for product impact: understanding the problem space deeply, making clear prioritization calls, and partnering closely with engineering and design to deliver outcomes for the case managers, nurses, and authorization teams who do this work. You will build on the established PointClickCare EHR that thousands of facilities already rely on, with a focus on adding value, including using AI and intelligent logic to make expert work repeatable.
\n
Key Duties and Responsibilities
\n
\n- Own the roadmap and backlog for your portfolio, keeping it prioritized against customer value and business impact
\n- Serve as the voice of the customer to your engineering team, translating customer needs, payer requirements, and data into clear user stories and acceptance criteria
\n- Run continuous discovery with case managers, nurses, and authorization teams, becoming a recognized expert on their problems, goals, and landscape
\n- Work cross-functionally with engineering, UX, and design to deliver and optimize the workflows that keep residents covered and facilities paid
\n- Assess product investment opportunities and incoming requests with thorough but lightweight rigor, and bring clear, reasoned recommendations to leaders and stakeholders
\n- Define and monitor product health metrics and adoption, and use what you learn to decide what to build next
\n- Identify opportunities to add value through AI, automation, and smarter logic, so a small centralized team can support many facilities at once
\n
\n
Your Key Strengths
\n
\n- Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
\n- 3+ years of product management experience, including B2B experience with a direct sales team and enterprise customers
\n- Experience managing software products through the full development lifecycle
\n- Background in healthcare IT and in skilled nursing or post-acute workflows.
\n- Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
\n- Comfort with technical concepts including APIs, integrations, and modern development practices
\n- Excellent communication skills with both business and technical stakeholders, in writing and in person
\n
\n
Nice to haves
\n
\n- Experience building or integrating AI or ML powered product features
\n- Familiarity with skilled nursing or post-acute workflows such as coverage, authorizations, and managed care
\n- A track record of extending an established product with new capabilities and measurable value
\n- A bias toward product impact over process; you focus on outcomes, not just output
\n
\n
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $115,900 - $128,800 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
PointClickCare Benefits & Perks
\n
\n- Benefits starting from Day 1
\n- Retirement Plan Matching
\n- Flexible Paid Time Off
\n- Wellness Support Programs and Resources
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Allyship and Inclusion Communities
\n- Employee Recognition and more!
\n
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
\n
Title: Product Manager, Senior Care (Prior Authorization and Concurrent Review)
\n
Location: Canada – Remote/or Hybrid Mississauga
\n
Travel to Office expectations
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
Job Summary
\n
PointClickCare is looking for a Product Manager to join our Integrated Care Product team, owning a portfolio focused on managing coverage and authorizations across a resident's stay in a post acute long term care setting. This is some of the highest-stakes work in the facility: confirming coverage at admission, keeping approvals current through the stay, and avoiding the denials and lost days that directly affect both patient care and accurate revenue.
\n
This is not a requirements-gathering role. You will be accountable for product impact: understanding the problem space deeply, making clear prioritization calls, and partnering closely with engineering and design to deliver outcomes for the case managers, nurses, and authorization teams who do this work. You will build on the established PointClickCare EHR that thousands of facilities already rely on, with a focus on adding value, including using AI and intelligent logic to make expert work repeatable.
\n
Key Duties and Responsibilities
\n
\n- Own the roadmap and backlog for your portfolio, keeping it prioritized against customer value and business impact
\n- Serve as the voice of the customer to your engineering team, translating customer needs, payer requirements, and data into clear user stories and acceptance criteria
\n- Run continuous discovery with case managers, nurses, and authorization teams, becoming a recognized expert on their problems, goals, and landscape
\n- Work cross-functionally with engineering, UX, and design to deliver and optimize the workflows that keep residents covered and facilities paid
\n- Assess product investment opportunities and incoming requests with thorough but lightweight rigor, and bring clear, reasoned recommendations to leaders and stakeholders
\n- Define and monitor product health metrics and adoption, and use what you learn to decide what to build next
\n- Identify opportunities to add value through AI, automation, and smarter logic, so a small centralized team can support many facilities at once
\n
\n
Your Key Strengths
\n
\n- Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
\n- 3+ years of product management experience, including B2B experience with a direct sales team and enterprise customers
\n- Experience managing software products through the full development lifecycle
\n- Background in healthcare IT and in skilled nursing or post-acute workflows.
\n- Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
\n- Comfort with technical concepts including APIs, integrations, and modern development practices
\n- Excellent communication skills with both business and technical stakeholders, in writing and in person
\n
\n
Nice to haves
\n
\n- Experience building or integrating AI or ML powered product features
\n- Familiarity with skilled nursing or post-acute workflows such as coverage, authorizations, and managed care
\n- A track record of extending an established product with new capabilities and measurable value
\n- A bias toward product impact over process; you focus on outcomes, not just output
\n
\n
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $109,400 - $121,500+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
PointClickCare Benefits & Perks
\n
\n- Benefits starting from Day 1
\n- Retirement Plan Matching
\n- Flexible Paid Time Off
\n- Wellness Support Programs and Resources
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Allyship and Inclusion Communities
\n- Employee Recognition and more!
\n
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
\n
Title: Product Manager, Senior Care (Prior Authorization and Concurrent Review)
\n
Location: Canada – Remote/or Hybrid Mississauga
\n
Travel to Office expectations
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
Job Summary
\n
PointClickCare is looking for a Product Manager to join our Integrated Care Product team, owning a portfolio focused on managing coverage and authorizations across a resident's stay in a post acute long term care setting. This is some of the highest-stakes work in the facility: confirming coverage at admission, keeping approvals current through the stay, and avoiding the denials and lost days that directly affect both patient care and accurate revenue.
\n
This is not a requirements-gathering role. You will be accountable for product impact: understanding the problem space deeply, making clear prioritization calls, and partnering closely with engineering and design to deliver outcomes for the case managers, nurses, and authorization teams who do this work. You will build on the established PointClickCare EHR that thousands of facilities already rely on, with a focus on adding value, including using AI and intelligent logic to make expert work repeatable.
\n
Key Duties and Responsibilities
\n
\n- Own the roadmap and backlog for your portfolio, keeping it prioritized against customer value and business impact
\n- Serve as the voice of the customer to your engineering team, translating customer needs, payer requirements, and data into clear user stories and acceptance criteria
\n- Run continuous discovery with case managers, nurses, and authorization teams, becoming a recognized expert on their problems, goals, and landscape
\n- Work cross-functionally with engineering, UX, and design to deliver and optimize the workflows that keep residents covered and facilities paid
\n- Assess product investment opportunities and incoming requests with thorough but lightweight rigor, and bring clear, reasoned recommendations to leaders and stakeholders
\n- Define and monitor product health metrics and adoption, and use what you learn to decide what to build next
\n- Identify opportunities to add value through AI, automation, and smarter logic, so a small centralized team can support many facilities at once
\n
\n
Your Key Strengths
\n
\n- Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
\n- 3+ years of product management experience, including B2B experience with a direct sales team and enterprise customers
\n- Experience managing software products through the full development lifecycle
\n- Background in healthcare IT and in skilled nursing or post-acute workflows.
\n- Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
\n- Comfort with technical concepts including APIs, integrations, and modern development practices
\n- Excellent communication skills with both business and technical stakeholders, in writing and in person
\n
\n
Nice to haves
\n
\n- Experience building or integrating AI or ML powered product features
\n- Familiarity with skilled nursing or post-acute workflows such as coverage, authorizations, and managed care
\n- A track record of extending an established product with new capabilities and measurable value
\n- A bias toward product impact over process; you focus on outcomes, not just output
\n
\n
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $109,400 - $121,500+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
PointClickCare Benefits & Perks
\n
\n- Benefits starting from Day 1
\n- Retirement Plan Matching
\n- Flexible Paid Time Off
\n- Wellness Support Programs and Resources
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Allyship and Inclusion Communities
\n- Employee Recognition and more!
\n
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
This is a pipeline requisition, meaning we’re proactively building a network of talented professionals for future opportunities at PointClickCare. While this role is not currently open, by joining our pipeline you’ll stay connected with us and be considered when relevant positions become available.
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga","team":"Customer Operations","allLocations":["Mississauga"]},"createdAt":1656939674569,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nAre you an experienced Professional working in Healthcare, SaaS, or Enterprise Software and feel PointClickCare may be the place for you? Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.\n \nJust because we don’t have any positions posted currently that fit your skills and experience doesn’t mean that we aren’t interested. We are always looking for the best and brightest to join our implementation team to support our mission to consult, enable and train our customers to drive the utmost value from our suite of solutions.\n \nSome of the key roles we are always looking for are :\n- Professional Services - Software Implementation Consultant\n- Professional Services - Software Training Specialist\n- Professional Services - Software Configuration Specialist\n \nIf you are as passionate as we are about Healthcare and making a positive difference in people’s lives, please join us here and we look forward to getting know you! \n \nFor more information on PointClickCare please visit us on Glassdoor and LinkedIn\n\n\n#Remote #LI-Remote #LI-MJ2\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Are you an experienced Professional working in Healthcare, SaaS, or Enterprise Software and feel PointClickCare may be the place for you? Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.
Just because we don’t have any positions posted currently that fit your skills and experience doesn’t mean that we aren’t interested. We are always looking for the best and brightest to join our implementation team to support our mission to consult, enable and train our customers to drive the utmost value from our suite of solutions.
Some of the key roles we are always looking for are :
- Professional Services - Software Implementation Consultant
- Professional Services - Software Training Specialist
- Professional Services - Software Configuration Specialist
If you are as passionate as we are about Healthcare and making a positive difference in people’s lives, please join us here and we look forward to getting know you!
#Remote #LI-Remote #LI-MJ2
","id":"1845f0e3-efb1-4fc4-abc1-187049ff2996","lists":[],"text":"Professional Services - Talent Community","country":"CA","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Are you an experienced Professional working in Healthcare, SaaS, or Enterprise Software and feel PointClickCare may be the place for you? Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.
Just because we don’t have any positions posted currently that fit your skills and experience doesn’t mean that we aren’t interested. We are always looking for the best and brightest to join our implementation team to support our mission to consult, enable and train our customers to drive the utmost value from our suite of solutions.
Some of the key roles we are always looking for are :
- Professional Services - Software Implementation Consultant
- Professional Services - Software Training Specialist
- Professional Services - Software Configuration Specialist
If you are as passionate as we are about Healthcare and making a positive difference in people’s lives, please join us here and we look forward to getting know you!
#Remote #LI-Remote #LI-MJ2
","descriptionBodyPlain":"Are you an experienced Professional working in Healthcare, SaaS, or Enterprise Software and feel PointClickCare may be the place for you? Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.\n \nJust because we don’t have any positions posted currently that fit your skills and experience doesn’t mean that we aren’t interested. We are always looking for the best and brightest to join our implementation team to support our mission to consult, enable and train our customers to drive the utmost value from our suite of solutions.\n \nSome of the key roles we are always looking for are :\n- Professional Services - Software Implementation Consultant\n- Professional Services - Software Training Specialist\n- Professional Services - Software Configuration Specialist\n \nIf you are as passionate as we are about Healthcare and making a positive difference in people’s lives, please join us here and we look forward to getting know you! \n \nFor more information on PointClickCare please visit us on Glassdoor and LinkedIn\n\n\n#Remote #LI-Remote #LI-MJ2\n","hostedUrl":"https://jobs.lever.co/pointclickcare/1845f0e3-efb1-4fc4-abc1-187049ff2996","applyUrl":"https://jobs.lever.co/pointclickcare/1845f0e3-efb1-4fc4-abc1-187049ff2996/apply"},{"additionalPlain":"PointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"Acute & Payer","location":"Salt Lake City, UT","team":"Engineering","allLocations":["Salt Lake City, UT"]},"createdAt":1775077815634,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nPosition Summary: \nPointClickCare builds cloud platforms that power safer, more connected care for millions of patients. As a Senior DevOps Engineer, you will design, build, and operate scalable cloud infrastructure and developer platforms that support both application and AI-driven workloads. You are a strong individual contributor who owns complex systems end-to-end, improves reliability and automation, and partners closely with software and data teams to bring services and models into production. You balance delivery and quality, applying DevOps and SRE best practices to improve developer velocity, system reliability, and operational insight.\nWho you’ll work with:\n \nYou will be part of our growing team of top engineers with the ability to directly impact the success of the organization. You'll be a part of the DevOps team reporting to the DevOps Team Lead and working alongside our other DevOps Engineers. You'll work day to day with the Software Engineering team as well as our IT team. \n \nWhat you'll be doing day to day:\n- Design, implement, and operate cloud-native infrastructure for production workloads.\n- Build and maintain CI/CD pipelines for applications and ML systems.\n- Develop and manage infrastructure-as-code to ensure consistency, scalability, and repeatability.\n- Improve deployment reliability through automation, testing, and rollout strategies.\n- Support AI/ML workloads, including model deployment, scaling, and monitoring.\n- Integrate AI-assisted tools into DevOps workflows to improve:\n- Alert quality and noise reduction\n- Incident triage and root-cause analysis\n- Capacity planning and performance optimization\n- Design and maintain observability solutions using metrics, logs, and traces.\n- Participate in on-call rotations and lead incident response for complex issues.\n- Continuously improve system resilience through proactive automation.\n- Partner with application, platform, and data teams to deliver reliable systems.\n- Provide technical guidance and code reviews for devops team members.\n- Contribute to architecture discussions and influence technical direction within your domain.\n- Document standards, runbooks, and best practices.\n- Participate in on-call rotations\n\nWhat you'll bring:\n \n- Strong Hands-On Expertise\n- Ability to own systems from design through production support. Design and setup end to end CI/CD Pipelines.\n- Practical understanding of distributed systems and cloud infrastructure.\n- Bias toward automation, observability, and operational excellence.\n- Growth-Oriented Leadership\n- Willingness to mentor and support teammates.\n- Comfort collaborating across functions and advocating for better practices.\n- Ability to communicate trade-offs clearly and constructively.\n- Strong knowledge of containerization and orchestration (Docker, Kubernetes).\n- Experience with monitoring and observability tools (Prometheus, Grafana, ELK, Datadog).\n- Solid understanding of networking, security principles, and high-availability architectures.\n- Strong problem-solving skills and ability to work in complex, distributed environments.\n\nSkills and experience we’re looking for: \n \n Must-haves\n- 5-8+ years of progressive experience designing and implementing large-scale, automated infrastructure and CI/CD Pipelines\n- Strong experience with cloud platforms (AWS, GCP, or Azure).\n- Hands-on expertise in:\n- cloud-native architectures and microservices.\n- Infrastructure as Code (Terraform, IaC 2.0, etc.)\n- Containers and Kubernetes\n- CI/CD systems (GitHub Actions, GitLab CI, Jenkins, ArgoCD)\n- Strong knowledge-level of CI/CD best practices, GitOps workflows and deployment strategies (blue/green, canary)\n- Proficiency in scripting or programming (Python, Bash, Go, etc.).\n- Demonstrated ability to write custom scripts for deployment, monitoring and system tasks.\n- Experience with monitoring, logging, and alerting tools.\n- Exposure to AI/ML workloads.\n Nice-to-haves\n\n-3+ years in healthcare technology or other highly regulated SaaS environments (financial services, government\n- Experience with AI-driven monitoring or AIOps tools\n- Knowledge of cloud cost optimization strategies.\n- Advanced certifications: AWS Certified DevOps Engineer-Professional, Microsoft Certified DevOps Engineer Expert, Certified Kubernetes Administrator (CKA)\n- Experience with security automation and DevSecOps practices.\n\n Education\n- 3+ years in healthcare technology or other highly regulated SaaS environments (financial services, government)\n- Experience with AI-driven monitoring or AIOps tools.\n- Knowledge of cloud cost optimization strategies.\n- Advanced certifications: AWS Certified DevOps Engineer-Professional, Microsoft Certified DevOps Engineer Expert, Certified Kubernetes Administrator (CKA)\n- Experience with security automation and DevSecOps practices.\nHow we work:\n\nWe're transparent—working in the open as one team using OKRs, cross-functional retrospectives, and public roadmaps. We confront problems courageously with blameless root cause analyses, not blame. We're data-driven, using metrics and APM to make evidence-based decisions. We learn continuously from our mistakes through retrospectives and RCAs. We're accountable for outcomes, not just activities, aligning our work to customer and business results. We experiment with strong opinions, loosely held, testing concepts and feasibility before committing. We think big, act small, and move fast—using Scrum, delivery plans, and frequent milestones. We're inclusive, creating space to listen and learn, growing an Ally Community to support equity and career growth.\n \n#LI-AJ1\n#LI-Remote\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
\n\n
PointClickCare builds cloud platforms that power safer, more connected care for millions of patients. As a Senior DevOps Engineer, you will design, build, and operate scalable cloud infrastructure and developer platforms that support both application and AI-driven workloads. You are a strong individual contributor who owns complex systems end-to-end, improves reliability and automation, and partners closely with software and data teams to bring services and models into production. You balance delivery and quality, applying DevOps and SRE best practices to improve developer velocity, system reliability, and operational insight.
\n
Who you’ll work with:
\n
\nYou will be part of our growing team of top engineers with the ability to directly impact the success of the organization. You'll be a part of the DevOps team reporting to the DevOps Team Lead and working alongside our other DevOps Engineers. You'll work day to day with the Software Engineering team as well as our IT team.
\n
\nWhat you'll be doing day to day:
\n\n
- Design, implement, and operate cloud-native infrastructure for production workloads.
- Build and maintain CI/CD pipelines for applications and ML systems.
- Develop and manage infrastructure-as-code to ensure consistency, scalability, and repeatability.
- Improve deployment reliability through automation, testing, and rollout strategies.
- Support AI/ML workloads, including model deployment, scaling, and monitoring.
- Integrate AI-assisted tools into DevOps workflows to improve:
- Alert quality and noise reduction
- Incident triage and root-cause analysis
- Capacity planning and performance optimization
- Design and maintain observability solutions using metrics, logs, and traces.
- Participate in on-call rotations and lead incident response for complex issues.
- Continuously improve system resilience through proactive automation.
- Partner with application, platform, and data teams to deliver reliable systems.
- Provide technical guidance and code reviews for devops team members.
- Contribute to architecture discussions and influence technical direction within your domain.
- Document standards, runbooks, and best practices.
- Participate in on-call rotations
\n
What you'll bring:
\n
\n- Strong Hands-On Expertise
- Ability to own systems from design through production support. Design and setup end to end CI/CD Pipelines.
- Practical understanding of distributed systems and cloud infrastructure.
- Bias toward automation, observability, and operational excellence.
- Growth-Oriented Leadership
- Willingness to mentor and support teammates.
- Comfort collaborating across functions and advocating for better practices.
- Ability to communicate trade-offs clearly and constructively.
- Strong knowledge of containerization and orchestration (Docker, Kubernetes).
- Experience with monitoring and observability tools (Prometheus, Grafana, ELK, Datadog).
- Solid understanding of networking, security principles, and high-availability architectures.
- Strong problem-solving skills and ability to work in complex, distributed environments.
\nSkills and experience we’re looking for:
\n
\n Must-haves\n
- 5-8+ years of progressive experience designing and implementing large-scale, automated infrastructure and CI/CD Pipelines
- Strong experience with cloud platforms (AWS, GCP, or Azure).
\n
- Hands-on expertise in:
- cloud-native architectures and microservices.
- Infrastructure as Code (Terraform, IaC 2.0, etc.)
- Containers and Kubernetes
- CI/CD systems (GitHub Actions, GitLab CI, Jenkins, ArgoCD)
- Strong knowledge-level of CI/CD best practices, GitOps workflows and deployment strategies (blue/green, canary)
- Proficiency in scripting or programming (Python, Bash, Go, etc.).
- Demonstrated ability to write custom scripts for deployment, monitoring and system tasks.
- Experience with monitoring, logging, and alerting tools.
- Exposure to AI/ML workloads.
\n
Nice-to-haves
-3+ years in healthcare technology or other highly regulated SaaS environments (financial services, government
\n
- Experience with AI-driven monitoring or AIOps tools
\n
- Knowledge of cloud cost optimization strategies.
\n
- Advanced certifications: AWS Certified DevOps Engineer-Professional, Microsoft Certified DevOps Engineer Expert, Certified Kubernetes Administrator (CKA)
\n
- Experience with security automation and DevSecOps practices.
Education
\n
- 3+ years in healthcare technology or other highly regulated SaaS environments (financial services, government)
- Experience with AI-driven monitoring or AIOps tools.
- Knowledge of cloud cost optimization strategies.
- Advanced certifications: AWS Certified DevOps Engineer-Professional, Microsoft Certified DevOps Engineer Expert, Certified Kubernetes Administrator (CKA)
- Experience with security automation and DevSecOps practices.
\n
How we work:
We're transparent—working in the open as one team using OKRs, cross-functional retrospectives, and public roadmaps. We confront problems courageously with blameless root cause analyses, not blame. We're data-driven, using metrics and APM to make evidence-based decisions. We learn continuously from our mistakes through retrospectives and RCAs. We're accountable for outcomes, not just activities, aligning our work to customer and business results. We experiment with strong opinions, loosely held, testing concepts and feasibility before committing. We think big, act small, and move fast—using Scrum, delivery plans, and frequent milestones. We're inclusive, creating space to listen and learn, growing an Ally Community to support equity and career growth.
\n
\n
\n","id":"53e0c620-e7e9-4e54-90f5-3ff2bff10a35","lists":[],"salaryRange":{"min":134000,"max":149000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $134,000 - $149,000 + bonus or commission + equity + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. Our salary ranges are determined by job and level.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $134,000 - $149,000 + bonus or commission + equity + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. Our salary ranges are determined by job and level. \n","text":"Senior AI-Enabled DevOps Engineer","country":"US","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Position Summary:
\n\n
PointClickCare builds cloud platforms that power safer, more connected care for millions of patients. As a Senior DevOps Engineer, you will design, build, and operate scalable cloud infrastructure and developer platforms that support both application and AI-driven workloads. You are a strong individual contributor who owns complex systems end-to-end, improves reliability and automation, and partners closely with software and data teams to bring services and models into production. You balance delivery and quality, applying DevOps and SRE best practices to improve developer velocity, system reliability, and operational insight.
\n
Who you’ll work with:
\n
\nYou will be part of our growing team of top engineers with the ability to directly impact the success of the organization. You'll be a part of the DevOps team reporting to the DevOps Team Lead and working alongside our other DevOps Engineers. You'll work day to day with the Software Engineering team as well as our IT team.
\n
\nWhat you'll be doing day to day:
\n\n
- Design, implement, and operate cloud-native infrastructure for production workloads.
- Build and maintain CI/CD pipelines for applications and ML systems.
- Develop and manage infrastructure-as-code to ensure consistency, scalability, and repeatability.
- Improve deployment reliability through automation, testing, and rollout strategies.
- Support AI/ML workloads, including model deployment, scaling, and monitoring.
- Integrate AI-assisted tools into DevOps workflows to improve:
- Alert quality and noise reduction
- Incident triage and root-cause analysis
- Capacity planning and performance optimization
- Design and maintain observability solutions using metrics, logs, and traces.
- Participate in on-call rotations and lead incident response for complex issues.
- Continuously improve system resilience through proactive automation.
- Partner with application, platform, and data teams to deliver reliable systems.
- Provide technical guidance and code reviews for devops team members.
- Contribute to architecture discussions and influence technical direction within your domain.
- Document standards, runbooks, and best practices.
- Participate in on-call rotations
\n
What you'll bring:
\n
\n- Strong Hands-On Expertise
- Ability to own systems from design through production support. Design and setup end to end CI/CD Pipelines.
- Practical understanding of distributed systems and cloud infrastructure.
- Bias toward automation, observability, and operational excellence.
- Growth-Oriented Leadership
- Willingness to mentor and support teammates.
- Comfort collaborating across functions and advocating for better practices.
- Ability to communicate trade-offs clearly and constructively.
- Strong knowledge of containerization and orchestration (Docker, Kubernetes).
- Experience with monitoring and observability tools (Prometheus, Grafana, ELK, Datadog).
- Solid understanding of networking, security principles, and high-availability architectures.
- Strong problem-solving skills and ability to work in complex, distributed environments.
\nSkills and experience we’re looking for:
\n
\n Must-haves\n
- 5-8+ years of progressive experience designing and implementing large-scale, automated infrastructure and CI/CD Pipelines
- Strong experience with cloud platforms (AWS, GCP, or Azure).
\n
- Hands-on expertise in:
- cloud-native architectures and microservices.
- Infrastructure as Code (Terraform, IaC 2.0, etc.)
- Containers and Kubernetes
- CI/CD systems (GitHub Actions, GitLab CI, Jenkins, ArgoCD)
- Strong knowledge-level of CI/CD best practices, GitOps workflows and deployment strategies (blue/green, canary)
- Proficiency in scripting or programming (Python, Bash, Go, etc.).
- Demonstrated ability to write custom scripts for deployment, monitoring and system tasks.
- Experience with monitoring, logging, and alerting tools.
- Exposure to AI/ML workloads.
\n
Nice-to-haves
-3+ years in healthcare technology or other highly regulated SaaS environments (financial services, government
\n
- Experience with AI-driven monitoring or AIOps tools
\n
- Knowledge of cloud cost optimization strategies.
\n
- Advanced certifications: AWS Certified DevOps Engineer-Professional, Microsoft Certified DevOps Engineer Expert, Certified Kubernetes Administrator (CKA)
\n
- Experience with security automation and DevSecOps practices.
Education
\n
- 3+ years in healthcare technology or other highly regulated SaaS environments (financial services, government)
- Experience with AI-driven monitoring or AIOps tools.
- Knowledge of cloud cost optimization strategies.
- Advanced certifications: AWS Certified DevOps Engineer-Professional, Microsoft Certified DevOps Engineer Expert, Certified Kubernetes Administrator (CKA)
- Experience with security automation and DevSecOps practices.
\n
How we work:
We're transparent—working in the open as one team using OKRs, cross-functional retrospectives, and public roadmaps. We confront problems courageously with blameless root cause analyses, not blame. We're data-driven, using metrics and APM to make evidence-based decisions. We learn continuously from our mistakes through retrospectives and RCAs. We're accountable for outcomes, not just activities, aligning our work to customer and business results. We experiment with strong opinions, loosely held, testing concepts and feasibility before committing. We think big, act small, and move fast—using Scrum, delivery plans, and frequent milestones. We're inclusive, creating space to listen and learn, growing an Ally Community to support equity and career growth.
\n
\n
\n","descriptionBodyPlain":"Position Summary: \nPointClickCare builds cloud platforms that power safer, more connected care for millions of patients. As a Senior DevOps Engineer, you will design, build, and operate scalable cloud infrastructure and developer platforms that support both application and AI-driven workloads. You are a strong individual contributor who owns complex systems end-to-end, improves reliability and automation, and partners closely with software and data teams to bring services and models into production. You balance delivery and quality, applying DevOps and SRE best practices to improve developer velocity, system reliability, and operational insight.\nWho you’ll work with:\n \nYou will be part of our growing team of top engineers with the ability to directly impact the success of the organization. You'll be a part of the DevOps team reporting to the DevOps Team Lead and working alongside our other DevOps Engineers. You'll work day to day with the Software Engineering team as well as our IT team. \n \nWhat you'll be doing day to day:\n- Design, implement, and operate cloud-native infrastructure for production workloads.\n- Build and maintain CI/CD pipelines for applications and ML systems.\n- Develop and manage infrastructure-as-code to ensure consistency, scalability, and repeatability.\n- Improve deployment reliability through automation, testing, and rollout strategies.\n- Support AI/ML workloads, including model deployment, scaling, and monitoring.\n- Integrate AI-assisted tools into DevOps workflows to improve:\n- Alert quality and noise reduction\n- Incident triage and root-cause analysis\n- Capacity planning and performance optimization\n- Design and maintain observability solutions using metrics, logs, and traces.\n- Participate in on-call rotations and lead incident response for complex issues.\n- Continuously improve system resilience through proactive automation.\n- Partner with application, platform, and data teams to deliver reliable systems.\n- Provide technical guidance and code reviews for devops team members.\n- Contribute to architecture discussions and influence technical direction within your domain.\n- Document standards, runbooks, and best practices.\n- Participate in on-call rotations\n\nWhat you'll bring:\n \n- Strong Hands-On Expertise\n- Ability to own systems from design through production support. Design and setup end to end CI/CD Pipelines.\n- Practical understanding of distributed systems and cloud infrastructure.\n- Bias toward automation, observability, and operational excellence.\n- Growth-Oriented Leadership\n- Willingness to mentor and support teammates.\n- Comfort collaborating across functions and advocating for better practices.\n- Ability to communicate trade-offs clearly and constructively.\n- Strong knowledge of containerization and orchestration (Docker, Kubernetes).\n- Experience with monitoring and observability tools (Prometheus, Grafana, ELK, Datadog).\n- Solid understanding of networking, security principles, and high-availability architectures.\n- Strong problem-solving skills and ability to work in complex, distributed environments.\n\nSkills and experience we’re looking for: \n \n Must-haves\n- 5-8+ years of progressive experience designing and implementing large-scale, automated infrastructure and CI/CD Pipelines\n- Strong experience with cloud platforms (AWS, GCP, or Azure).\n- Hands-on expertise in:\n- cloud-native architectures and microservices.\n- Infrastructure as Code (Terraform, IaC 2.0, etc.)\n- Containers and Kubernetes\n- CI/CD systems (GitHub Actions, GitLab CI, Jenkins, ArgoCD)\n- Strong knowledge-level of CI/CD best practices, GitOps workflows and deployment strategies (blue/green, canary)\n- Proficiency in scripting or programming (Python, Bash, Go, etc.).\n- Demonstrated ability to write custom scripts for deployment, monitoring and system tasks.\n- Experience with monitoring, logging, and alerting tools.\n- Exposure to AI/ML workloads.\n Nice-to-haves\n\n-3+ years in healthcare technology or other highly regulated SaaS environments (financial services, government\n- Experience with AI-driven monitoring or AIOps tools\n- Knowledge of cloud cost optimization strategies.\n- Advanced certifications: AWS Certified DevOps Engineer-Professional, Microsoft Certified DevOps Engineer Expert, Certified Kubernetes Administrator (CKA)\n- Experience with security automation and DevSecOps practices.\n\n Education\n- 3+ years in healthcare technology or other highly regulated SaaS environments (financial services, government)\n- Experience with AI-driven monitoring or AIOps tools.\n- Knowledge of cloud cost optimization strategies.\n- Advanced certifications: AWS Certified DevOps Engineer-Professional, Microsoft Certified DevOps Engineer Expert, Certified Kubernetes Administrator (CKA)\n- Experience with security automation and DevSecOps practices.\nHow we work:\n\nWe're transparent—working in the open as one team using OKRs, cross-functional retrospectives, and public roadmaps. We confront problems courageously with blameless root cause analyses, not blame. We're data-driven, using metrics and APM to make evidence-based decisions. We learn continuously from our mistakes through retrospectives and RCAs. We're accountable for outcomes, not just activities, aligning our work to customer and business results. We experiment with strong opinions, loosely held, testing concepts and feasibility before committing. We think big, act small, and move fast—using Scrum, delivery plans, and frequent milestones. We're inclusive, creating space to listen and learn, growing an Ally Community to support equity and career growth.\n \n#LI-AJ1\n#LI-Remote\n","hostedUrl":"https://jobs.lever.co/pointclickcare/53e0c620-e7e9-4e54-90f5-3ff2bff10a35","applyUrl":"https://jobs.lever.co/pointclickcare/53e0c620-e7e9-4e54-90f5-3ff2bff10a35/apply"},{"additionalPlain":"PointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote- Canada","team":"Engineering","allLocations":["Remote- Canada"]},"createdAt":1773063460127,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nThe Role\nReporting to the Vice President, Advanced Technology, you will be a member of the Advanced Technology / Applied AI Research team at PointClickCare.\n \nYou are a talented Senior Applied Researcher in AI / Machine Learning, looking to make a difference solving critical customer and business challenges in the dynamic healthcare market. You thrive applying creative and pragmatic solutions—from framing problems and preparing data, to selecting appropriate techniques, building and evaluating model systems—that will truly transform healthcare and enable our customers to deliver exceptional care.\n \nResponsibilities\n- Apply machine learning and AI techniques including GenAI and LLM-based approaches to develop model systems and solutions, collaborating across functions to scale and integrate these into large-scale cloud-based SaaS production environments for healthcare.\n- Work with product leaders, clinical informaticists, data scientists, UI/UX researchers, engineers, and healthcare professionals to design and deliver high value solutions.\n- Design, build and evaluate solutions that may involve structured or unstructured data for healthcare use cases, delivering capabilities such as predictive models, summarization, recommenders, semantic search, extraction, classification, or other AI/ML applications\n- Perform research and experimentation to select appropriate approaches, algorithms, and evaluation methods, and execute the R&D needed to deliver production-ready model systems.\n- Perform data collection, cleaning, analysis, prompt tuning, parameter fine-tuning, model training, development, and evaluation—using existing or developing new tools or workflows as needed.\n- Apply and help evolve responsible AI evaluation practices, using approaches and frameworks such as LLM-as-judge, RAGAS, and LangSmith, and design and implement custom model performance and quality metrics as needed to ensure model quality, fairness, and safety at scale.\n- Contribute to a collaborative team culture, sharing knowledge and helping develop new capabilities across the organization.\n \nRequired Experience\n- Ph.D grad, with 1+ years related industry experience OR Masters grad with 4+ years industry experience--including at least 1 year directly related to healthcare ML/AI \n- Proven industry experience through multiple major product releases in a commercial SaaS environment.\n- Hands-on experience working with healthcare data (e.g. EHR, ADT, clinical notes).\n- Proficiency in Python. Proficiency in Java or other languages helpful.\n- Proficiency with SQL and data engineering for AI/ML applications.\n- Experience working with large datasets using big data frameworks (e.g. Azure Data Lake, Apache Spark or Databricks)\n- Solid understanding of transformer models and LLM-based approaches, including hands-on experience with prompt tuning and PEFT methods (e.g. LoRA, QLoRA) using frameworks such as Hugging Face Transformers.\n- Experience building and evaluating models using modern ML packages such as NumPy, SciPy, Pandas, Scikit-learn, PyTorch, and LightGBM.\n- Experience building and deploying models using public cloud infrastructure (Azure, AWS, or Google Cloud), including familiarity with version control, CI/CD pipelines, and scaling considerations for production ML systems at SaaS scale.\n- Strong communication and collaboration skills; comfortable working on a distributed team.\n- Experience with one or more of: reinforcement learning or RLHF, NLP techniques for summarization, extraction, classification, or semantic search, retrieval-augmented generation (RAG) pipelines and/or agentic frameworks (e.g. LangChain, LlamaIndex). \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
The Role
\nReporting to the Vice President, Advanced Technology, you will be a member of the Advanced Technology / Applied AI Research team at PointClickCare.
\n
\nYou are a talented Senior Applied Researcher in AI / Machine Learning, looking to make a difference solving critical customer and business challenges in the dynamic healthcare market. You thrive applying creative and pragmatic solutions—from framing problems and preparing data, to selecting appropriate techniques, building and evaluating model systems—that will truly transform healthcare and enable our customers to deliver exceptional care.
\n
\nResponsibilities
\n- Apply machine learning and AI techniques including GenAI and LLM-based approaches to develop model systems and solutions, collaborating across functions to scale and integrate these into large-scale cloud-based SaaS production environments for healthcare.
\n- Work with product leaders, clinical informaticists, data scientists, UI/UX researchers, engineers, and healthcare professionals to design and deliver high value solutions.
\n- Design, build and evaluate solutions that may involve structured or unstructured data for healthcare use cases, delivering capabilities such as predictive models, summarization, recommenders, semantic search, extraction, classification, or other AI/ML applications
\n- Perform research and experimentation to select appropriate approaches, algorithms, and evaluation methods, and execute the R&D needed to deliver production-ready model systems.
\n- Perform data collection, cleaning, analysis, prompt tuning, parameter fine-tuning, model training, development, and evaluation—using existing or developing new tools or workflows as needed.
\n- Apply and help evolve responsible AI evaluation practices, using approaches and frameworks such as LLM-as-judge, RAGAS, and LangSmith, and design and implement custom model performance and quality metrics as needed to ensure model quality, fairness, and safety at scale.
\n- Contribute to a collaborative team culture, sharing knowledge and helping develop new capabilities across the organization.
\n
\nRequired Experience
\n- Ph.D grad, with 1+ years related industry experience OR Masters grad with 4+ years industry experience--including at least 1 year directly related to healthcare ML/AI
\n- Proven industry experience through multiple major product releases in a commercial SaaS environment.
\n- Hands-on experience working with healthcare data (e.g. EHR, ADT, clinical notes).
\n- Proficiency in Python. Proficiency in Java or other languages helpful.
\n- Proficiency with SQL and data engineering for AI/ML applications.
\n- Experience working with large datasets using big data frameworks (e.g. Azure Data Lake, Apache Spark or Databricks)
\n- Solid understanding of transformer models and LLM-based approaches, including hands-on experience with prompt tuning and PEFT methods (e.g. LoRA, QLoRA) using frameworks such as Hugging Face Transformers.
\n- Experience building and evaluating models using modern ML packages such as NumPy, SciPy, Pandas, Scikit-learn, PyTorch, and LightGBM.
\n- Experience building and deploying models using public cloud infrastructure (Azure, AWS, or Google Cloud), including familiarity with version control, CI/CD pipelines, and scaling considerations for production ML systems at SaaS scale.
\n- Strong communication and collaboration skills; comfortable working on a distributed team.
\n- Experience with one or more of: reinforcement learning or RLHF, NLP techniques for summarization, extraction, classification, or semantic search, retrieval-augmented generation (RAG) pipelines and/or agentic frameworks (e.g. LangChain, LlamaIndex).
","id":"f898bbb1-6d98-4708-9762-414799038ea4","lists":[],"salaryRange":{"min":159000,"max":176000,"interval":"per-year-salary","currency":"CAD"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $159,000-176000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $159,000-176000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. \n","text":"Senior Applied Researcher AI/ML ( CAD)","country":"CA","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"The Role
\nReporting to the Vice President, Advanced Technology, you will be a member of the Advanced Technology / Applied AI Research team at PointClickCare.
\n
\nYou are a talented Senior Applied Researcher in AI / Machine Learning, looking to make a difference solving critical customer and business challenges in the dynamic healthcare market. You thrive applying creative and pragmatic solutions—from framing problems and preparing data, to selecting appropriate techniques, building and evaluating model systems—that will truly transform healthcare and enable our customers to deliver exceptional care.
\n
\nResponsibilities
\n- Apply machine learning and AI techniques including GenAI and LLM-based approaches to develop model systems and solutions, collaborating across functions to scale and integrate these into large-scale cloud-based SaaS production environments for healthcare.
\n- Work with product leaders, clinical informaticists, data scientists, UI/UX researchers, engineers, and healthcare professionals to design and deliver high value solutions.
\n- Design, build and evaluate solutions that may involve structured or unstructured data for healthcare use cases, delivering capabilities such as predictive models, summarization, recommenders, semantic search, extraction, classification, or other AI/ML applications
\n- Perform research and experimentation to select appropriate approaches, algorithms, and evaluation methods, and execute the R&D needed to deliver production-ready model systems.
\n- Perform data collection, cleaning, analysis, prompt tuning, parameter fine-tuning, model training, development, and evaluation—using existing or developing new tools or workflows as needed.
\n- Apply and help evolve responsible AI evaluation practices, using approaches and frameworks such as LLM-as-judge, RAGAS, and LangSmith, and design and implement custom model performance and quality metrics as needed to ensure model quality, fairness, and safety at scale.
\n- Contribute to a collaborative team culture, sharing knowledge and helping develop new capabilities across the organization.
\n
\nRequired Experience
\n- Ph.D grad, with 1+ years related industry experience OR Masters grad with 4+ years industry experience--including at least 1 year directly related to healthcare ML/AI
\n- Proven industry experience through multiple major product releases in a commercial SaaS environment.
\n- Hands-on experience working with healthcare data (e.g. EHR, ADT, clinical notes).
\n- Proficiency in Python. Proficiency in Java or other languages helpful.
\n- Proficiency with SQL and data engineering for AI/ML applications.
\n- Experience working with large datasets using big data frameworks (e.g. Azure Data Lake, Apache Spark or Databricks)
\n- Solid understanding of transformer models and LLM-based approaches, including hands-on experience with prompt tuning and PEFT methods (e.g. LoRA, QLoRA) using frameworks such as Hugging Face Transformers.
\n- Experience building and evaluating models using modern ML packages such as NumPy, SciPy, Pandas, Scikit-learn, PyTorch, and LightGBM.
\n- Experience building and deploying models using public cloud infrastructure (Azure, AWS, or Google Cloud), including familiarity with version control, CI/CD pipelines, and scaling considerations for production ML systems at SaaS scale.
\n- Strong communication and collaboration skills; comfortable working on a distributed team.
\n- Experience with one or more of: reinforcement learning or RLHF, NLP techniques for summarization, extraction, classification, or semantic search, retrieval-augmented generation (RAG) pipelines and/or agentic frameworks (e.g. LangChain, LlamaIndex).
","descriptionBodyPlain":"The Role\nReporting to the Vice President, Advanced Technology, you will be a member of the Advanced Technology / Applied AI Research team at PointClickCare.\n \nYou are a talented Senior Applied Researcher in AI / Machine Learning, looking to make a difference solving critical customer and business challenges in the dynamic healthcare market. You thrive applying creative and pragmatic solutions—from framing problems and preparing data, to selecting appropriate techniques, building and evaluating model systems—that will truly transform healthcare and enable our customers to deliver exceptional care.\n \nResponsibilities\n- Apply machine learning and AI techniques including GenAI and LLM-based approaches to develop model systems and solutions, collaborating across functions to scale and integrate these into large-scale cloud-based SaaS production environments for healthcare.\n- Work with product leaders, clinical informaticists, data scientists, UI/UX researchers, engineers, and healthcare professionals to design and deliver high value solutions.\n- Design, build and evaluate solutions that may involve structured or unstructured data for healthcare use cases, delivering capabilities such as predictive models, summarization, recommenders, semantic search, extraction, classification, or other AI/ML applications\n- Perform research and experimentation to select appropriate approaches, algorithms, and evaluation methods, and execute the R&D needed to deliver production-ready model systems.\n- Perform data collection, cleaning, analysis, prompt tuning, parameter fine-tuning, model training, development, and evaluation—using existing or developing new tools or workflows as needed.\n- Apply and help evolve responsible AI evaluation practices, using approaches and frameworks such as LLM-as-judge, RAGAS, and LangSmith, and design and implement custom model performance and quality metrics as needed to ensure model quality, fairness, and safety at scale.\n- Contribute to a collaborative team culture, sharing knowledge and helping develop new capabilities across the organization.\n \nRequired Experience\n- Ph.D grad, with 1+ years related industry experience OR Masters grad with 4+ years industry experience--including at least 1 year directly related to healthcare ML/AI \n- Proven industry experience through multiple major product releases in a commercial SaaS environment.\n- Hands-on experience working with healthcare data (e.g. EHR, ADT, clinical notes).\n- Proficiency in Python. Proficiency in Java or other languages helpful.\n- Proficiency with SQL and data engineering for AI/ML applications.\n- Experience working with large datasets using big data frameworks (e.g. Azure Data Lake, Apache Spark or Databricks)\n- Solid understanding of transformer models and LLM-based approaches, including hands-on experience with prompt tuning and PEFT methods (e.g. LoRA, QLoRA) using frameworks such as Hugging Face Transformers.\n- Experience building and evaluating models using modern ML packages such as NumPy, SciPy, Pandas, Scikit-learn, PyTorch, and LightGBM.\n- Experience building and deploying models using public cloud infrastructure (Azure, AWS, or Google Cloud), including familiarity with version control, CI/CD pipelines, and scaling considerations for production ML systems at SaaS scale.\n- Strong communication and collaboration skills; comfortable working on a distributed team.\n- Experience with one or more of: reinforcement learning or RLHF, NLP techniques for summarization, extraction, classification, or semantic search, retrieval-augmented generation (RAG) pipelines and/or agentic frameworks (e.g. LangChain, LlamaIndex). \n","hostedUrl":"https://jobs.lever.co/pointclickcare/f898bbb1-6d98-4708-9762-414799038ea4","applyUrl":"https://jobs.lever.co/pointclickcare/f898bbb1-6d98-4708-9762-414799038ea4/apply"},{"additionalPlain":"PointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote - US","team":"Engineering","allLocations":["Remote - US"]},"createdAt":1773063351906,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nThe Role\nReporting to the Vice President, Advanced Technology, you will be a member of the Advanced Technology / Applied AI Research team at PointClickCare.\n \nYou are a talented Senior Applied Researcher in AI / Machine Learning, looking to make a difference solving critical customer and business challenges in the dynamic healthcare market. You thrive applying creative and pragmatic solutions—from framing problems and preparing data, to selecting appropriate techniques, building and evaluating model systems—that will truly transform healthcare and enable our customers to deliver exceptional care.\n \nResponsibilities\n- Apply machine learning and AI techniques including GenAI and LLM-based approaches to develop model systems and solutions, collaborating across functions to scale and integrate these into large-scale cloud-based SaaS production environments for healthcare.\n- Work with product leaders, clinical informaticists, data scientists, UI/UX researchers, engineers, and healthcare professionals to design and deliver high value solutions.\n- Design, build and evaluate solutions that may involve structured or unstructured data for healthcare use cases, delivering capabilities such as predictive models, summarization, recommenders, semantic search, extraction, classification, or other AI/ML applications\n- Perform research and experimentation to select appropriate approaches, algorithms, and evaluation methods, and execute the R&D needed to deliver production-ready model systems.\n- Perform data collection, cleaning, analysis, prompt tuning, parameter fine-tuning, model training, development, and evaluation—using existing or developing new tools or workflows as needed.\n- Apply and help evolve responsible AI evaluation practices, using approaches and frameworks such as LLM-as-judge, RAGAS, and LangSmith, and design and implement custom model performance and quality metrics as needed to ensure model quality, fairness, and safety at scale.\n- Contribute to a collaborative team culture, sharing knowledge and helping develop new capabilities across the organization.\n \nRequired Experience\n- Ph.D grad, with 1+ years related industry experience OR Masters grad with 4+ years industry experience--including at least 1 year directly related to healthcare ML/AI \n- Proven industry experience through multiple major product releases in a commercial SaaS environment.\n- Hands-on experience working with healthcare data (e.g. EHR, ADT, clinical notes).\n- Proficiency in Python. Proficiency in Java or other languages helpful.\n- Proficiency with SQL and data engineering for AI/ML applications.\n- Experience working with large datasets using big data frameworks (e.g. Azure Data Lake, Apache Spark or Databricks)\n- Solid understanding of transformer models and LLM-based approaches, including hands-on experience with prompt tuning and PEFT methods (e.g. LoRA, QLoRA) using frameworks such as Hugging Face Transformers.\n- Experience building and evaluating models using modern ML packages such as NumPy, SciPy, Pandas, Scikit-learn, PyTorch, and LightGBM.\n- Experience building and deploying models using public cloud infrastructure (Azure, AWS, or Google Cloud), including familiarity with version control, CI/CD pipelines, and scaling considerations for production ML systems at SaaS scale.\n- Strong communication and collaboration skills; comfortable working on a distributed team.\n- Experience with one or more of: reinforcement learning or RLHF, NLP techniques for summarization, extraction, classification, or semantic search, retrieval-augmented generation (RAG) pipelines and/or agentic frameworks (e.g. LangChain, LlamaIndex). \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
The Role
\nReporting to the Vice President, Advanced Technology, you will be a member of the Advanced Technology / Applied AI Research team at PointClickCare.
\n
\nYou are a talented Senior Applied Researcher in AI / Machine Learning, looking to make a difference solving critical customer and business challenges in the dynamic healthcare market. You thrive applying creative and pragmatic solutions—from framing problems and preparing data, to selecting appropriate techniques, building and evaluating model systems—that will truly transform healthcare and enable our customers to deliver exceptional care.
\n
\nResponsibilities
\n- Apply machine learning and AI techniques including GenAI and LLM-based approaches to develop model systems and solutions, collaborating across functions to scale and integrate these into large-scale cloud-based SaaS production environments for healthcare.
\n- Work with product leaders, clinical informaticists, data scientists, UI/UX researchers, engineers, and healthcare professionals to design and deliver high value solutions.
\n- Design, build and evaluate solutions that may involve structured or unstructured data for healthcare use cases, delivering capabilities such as predictive models, summarization, recommenders, semantic search, extraction, classification, or other AI/ML applications
\n- Perform research and experimentation to select appropriate approaches, algorithms, and evaluation methods, and execute the R&D needed to deliver production-ready model systems.
\n- Perform data collection, cleaning, analysis, prompt tuning, parameter fine-tuning, model training, development, and evaluation—using existing or developing new tools or workflows as needed.
\n- Apply and help evolve responsible AI evaluation practices, using approaches and frameworks such as LLM-as-judge, RAGAS, and LangSmith, and design and implement custom model performance and quality metrics as needed to ensure model quality, fairness, and safety at scale.
\n- Contribute to a collaborative team culture, sharing knowledge and helping develop new capabilities across the organization.
\n
\nRequired Experience
\n- Ph.D grad, with 1+ years related industry experience OR Masters grad with 4+ years industry experience--including at least 1 year directly related to healthcare ML/AI
\n- Proven industry experience through multiple major product releases in a commercial SaaS environment.
\n- Hands-on experience working with healthcare data (e.g. EHR, ADT, clinical notes).
\n- Proficiency in Python. Proficiency in Java or other languages helpful.
\n- Proficiency with SQL and data engineering for AI/ML applications.
\n- Experience working with large datasets using big data frameworks (e.g. Azure Data Lake, Apache Spark or Databricks)
\n- Solid understanding of transformer models and LLM-based approaches, including hands-on experience with prompt tuning and PEFT methods (e.g. LoRA, QLoRA) using frameworks such as Hugging Face Transformers.
\n- Experience building and evaluating models using modern ML packages such as NumPy, SciPy, Pandas, Scikit-learn, PyTorch, and LightGBM.
\n- Experience building and deploying models using public cloud infrastructure (Azure, AWS, or Google Cloud), including familiarity with version control, CI/CD pipelines, and scaling considerations for production ML systems at SaaS scale.
\n- Strong communication and collaboration skills; comfortable working on a distributed team.
\n- Experience with one or more of: reinforcement learning or RLHF, NLP techniques for summarization, extraction, classification, or semantic search, retrieval-augmented generation (RAG) pipelines and/or agentic frameworks (e.g. LangChain, LlamaIndex).
","id":"2e2fd17b-7360-449b-9fd4-de722f49a51f","lists":[],"salaryRange":{"min":178000,"max":198000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The USD base salary range for this position is $178,000-198000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The USD base salary range for this position is $178,000-198000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. \n","text":"Senior Applied Researcher AI/ML (US)","country":"US","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"The Role
\nReporting to the Vice President, Advanced Technology, you will be a member of the Advanced Technology / Applied AI Research team at PointClickCare.
\n
\nYou are a talented Senior Applied Researcher in AI / Machine Learning, looking to make a difference solving critical customer and business challenges in the dynamic healthcare market. You thrive applying creative and pragmatic solutions—from framing problems and preparing data, to selecting appropriate techniques, building and evaluating model systems—that will truly transform healthcare and enable our customers to deliver exceptional care.
\n
\nResponsibilities
\n- Apply machine learning and AI techniques including GenAI and LLM-based approaches to develop model systems and solutions, collaborating across functions to scale and integrate these into large-scale cloud-based SaaS production environments for healthcare.
\n- Work with product leaders, clinical informaticists, data scientists, UI/UX researchers, engineers, and healthcare professionals to design and deliver high value solutions.
\n- Design, build and evaluate solutions that may involve structured or unstructured data for healthcare use cases, delivering capabilities such as predictive models, summarization, recommenders, semantic search, extraction, classification, or other AI/ML applications
\n- Perform research and experimentation to select appropriate approaches, algorithms, and evaluation methods, and execute the R&D needed to deliver production-ready model systems.
\n- Perform data collection, cleaning, analysis, prompt tuning, parameter fine-tuning, model training, development, and evaluation—using existing or developing new tools or workflows as needed.
\n- Apply and help evolve responsible AI evaluation practices, using approaches and frameworks such as LLM-as-judge, RAGAS, and LangSmith, and design and implement custom model performance and quality metrics as needed to ensure model quality, fairness, and safety at scale.
\n- Contribute to a collaborative team culture, sharing knowledge and helping develop new capabilities across the organization.
\n
\nRequired Experience
\n- Ph.D grad, with 1+ years related industry experience OR Masters grad with 4+ years industry experience--including at least 1 year directly related to healthcare ML/AI
\n- Proven industry experience through multiple major product releases in a commercial SaaS environment.
\n- Hands-on experience working with healthcare data (e.g. EHR, ADT, clinical notes).
\n- Proficiency in Python. Proficiency in Java or other languages helpful.
\n- Proficiency with SQL and data engineering for AI/ML applications.
\n- Experience working with large datasets using big data frameworks (e.g. Azure Data Lake, Apache Spark or Databricks)
\n- Solid understanding of transformer models and LLM-based approaches, including hands-on experience with prompt tuning and PEFT methods (e.g. LoRA, QLoRA) using frameworks such as Hugging Face Transformers.
\n- Experience building and evaluating models using modern ML packages such as NumPy, SciPy, Pandas, Scikit-learn, PyTorch, and LightGBM.
\n- Experience building and deploying models using public cloud infrastructure (Azure, AWS, or Google Cloud), including familiarity with version control, CI/CD pipelines, and scaling considerations for production ML systems at SaaS scale.
\n- Strong communication and collaboration skills; comfortable working on a distributed team.
\n- Experience with one or more of: reinforcement learning or RLHF, NLP techniques for summarization, extraction, classification, or semantic search, retrieval-augmented generation (RAG) pipelines and/or agentic frameworks (e.g. LangChain, LlamaIndex).
","descriptionBodyPlain":"The Role\nReporting to the Vice President, Advanced Technology, you will be a member of the Advanced Technology / Applied AI Research team at PointClickCare.\n \nYou are a talented Senior Applied Researcher in AI / Machine Learning, looking to make a difference solving critical customer and business challenges in the dynamic healthcare market. You thrive applying creative and pragmatic solutions—from framing problems and preparing data, to selecting appropriate techniques, building and evaluating model systems—that will truly transform healthcare and enable our customers to deliver exceptional care.\n \nResponsibilities\n- Apply machine learning and AI techniques including GenAI and LLM-based approaches to develop model systems and solutions, collaborating across functions to scale and integrate these into large-scale cloud-based SaaS production environments for healthcare.\n- Work with product leaders, clinical informaticists, data scientists, UI/UX researchers, engineers, and healthcare professionals to design and deliver high value solutions.\n- Design, build and evaluate solutions that may involve structured or unstructured data for healthcare use cases, delivering capabilities such as predictive models, summarization, recommenders, semantic search, extraction, classification, or other AI/ML applications\n- Perform research and experimentation to select appropriate approaches, algorithms, and evaluation methods, and execute the R&D needed to deliver production-ready model systems.\n- Perform data collection, cleaning, analysis, prompt tuning, parameter fine-tuning, model training, development, and evaluation—using existing or developing new tools or workflows as needed.\n- Apply and help evolve responsible AI evaluation practices, using approaches and frameworks such as LLM-as-judge, RAGAS, and LangSmith, and design and implement custom model performance and quality metrics as needed to ensure model quality, fairness, and safety at scale.\n- Contribute to a collaborative team culture, sharing knowledge and helping develop new capabilities across the organization.\n \nRequired Experience\n- Ph.D grad, with 1+ years related industry experience OR Masters grad with 4+ years industry experience--including at least 1 year directly related to healthcare ML/AI \n- Proven industry experience through multiple major product releases in a commercial SaaS environment.\n- Hands-on experience working with healthcare data (e.g. EHR, ADT, clinical notes).\n- Proficiency in Python. Proficiency in Java or other languages helpful.\n- Proficiency with SQL and data engineering for AI/ML applications.\n- Experience working with large datasets using big data frameworks (e.g. Azure Data Lake, Apache Spark or Databricks)\n- Solid understanding of transformer models and LLM-based approaches, including hands-on experience with prompt tuning and PEFT methods (e.g. LoRA, QLoRA) using frameworks such as Hugging Face Transformers.\n- Experience building and evaluating models using modern ML packages such as NumPy, SciPy, Pandas, Scikit-learn, PyTorch, and LightGBM.\n- Experience building and deploying models using public cloud infrastructure (Azure, AWS, or Google Cloud), including familiarity with version control, CI/CD pipelines, and scaling considerations for production ML systems at SaaS scale.\n- Strong communication and collaboration skills; comfortable working on a distributed team.\n- Experience with one or more of: reinforcement learning or RLHF, NLP techniques for summarization, extraction, classification, or semantic search, retrieval-augmented generation (RAG) pipelines and/or agentic frameworks (e.g. LangChain, LlamaIndex). \n","hostedUrl":"https://jobs.lever.co/pointclickcare/2e2fd17b-7360-449b-9fd4-de722f49a51f","applyUrl":"https://jobs.lever.co/pointclickcare/2e2fd17b-7360-449b-9fd4-de722f49a51f/apply"},{"additionalPlain":"It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Contract","department":"PointClickCare","location":"Remote - US","team":"Product Management","allLocations":["Remote - US"]},"createdAt":1781618188151,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
\n
Team & Role Summary
\n
\n
PointClickCare is seeking a Senior Clinical Affairs Nurse – Product & Risk to serve as a key clinical SME embedded within our product and AI teams. This role plays a critical function in ensuring that product development—particularly AI-enabled capabilities—aligns with clinical best practices, patient safety standards, and regulatory expectations.
\n
You will act as a frontline clinical reviewer across product enhancements and workflows, enabling faster and safer delivery of high-impact healthcare solutions.\n
\n
\n
What You’ll Do
\n
Clinical Risk & Product Review
\n
\n- Perform first-line clinical risk and workflow assessments for:
\n\n- Product enhancements and new features
\n- AI-enabled documentation and clinical workflows
\n- Medication management, assessments, and other high-risk modules
\n
\n- Identify potential clinical safety risks and escalate early where appropriate
\n
\n
Clinical Affairs Intake & Triage
\n
\n- Support intake triage of Clinical Affairs requests across tools (e.g., Aha, Jira, escalations)
\n- Prioritize requests based on clinical risk, product impact, and urgency
\n
\n
Cross-Functional Partnership
\n
\n- Represent Clinical Affairs in recurring product, engineering, and operational meetings
\n- Partner closely with Product, AI/Engineering, Regulatory, and Clinical teams
\n
\n
Documentation & Governance
\n
\n- Draft clinical risk summaries, validation notes, and supporting documentation
\n- Contribute to audit readiness and governance documentation
\n- Ensure alignment with clinical standards and responsible AI practices
\n
\n
\n
\n
Impact of This Role
\n
This role is critical to scaling PointClickCare’s clinical review capabilities and enabling safe, AI-driven innovation. You will directly contribute to:
\n
\n- Increased PDLC throughput without compromising clinical safety
\n- Early identification of risks and red flags in the product lifecycle
\n- Reduced late-stage rework and escalation cycles
\n
\n
By providing hands-on clinical expertise, you will also enable senior leadership to focus on:
\n
\n- Strategic clinical direction and executive guidance
\n- Regulatory positioning and external credibility
\n- Advancing AI governance and future-state clinical frameworks
\n
\n
\n
\n
Qualifications & Experience
\n
Required
\n
\n- Active Registered Nurse (RN) designation
\n- Significant clinical experience (Senior-level; long-term/post-acute care strongly preferred)
\n- Experience reviewing or supporting clinical workflows, documentation, or risk assessments
\n- Ability to interpret and translate clinical requirements into product or technical contexts
\n- Strong cross-functional collaboration and communication skills
\n
\n
Preferred
\n
\n- Master of Science in Nursing (MSN) or equivalent advanced education
\n- Experience working with digital health products, EHRs, or healthcare SaaS platforms
\n- Exposure to AI/ML-enabled clinical tools or documentation workflows
\n- Familiarity with clinical governance, regulatory, or audit processes
\n
\n
\n
\n
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n","descriptionBody":"\n
\n
Team & Role Summary
\n
\n
PointClickCare is seeking a Senior Clinical Affairs Nurse – Product & Risk to serve as a key clinical SME embedded within our product and AI teams. This role plays a critical function in ensuring that product development—particularly AI-enabled capabilities—aligns with clinical best practices, patient safety standards, and regulatory expectations.
\n
You will act as a frontline clinical reviewer across product enhancements and workflows, enabling faster and safer delivery of high-impact healthcare solutions.\n
\n
\n
What You’ll Do
\n
Clinical Risk & Product Review
\n
\n- Perform first-line clinical risk and workflow assessments for:
\n\n- Product enhancements and new features
\n- AI-enabled documentation and clinical workflows
\n- Medication management, assessments, and other high-risk modules
\n
\n- Identify potential clinical safety risks and escalate early where appropriate
\n
\n
Clinical Affairs Intake & Triage
\n
\n- Support intake triage of Clinical Affairs requests across tools (e.g., Aha, Jira, escalations)
\n- Prioritize requests based on clinical risk, product impact, and urgency
\n
\n
Cross-Functional Partnership
\n
\n- Represent Clinical Affairs in recurring product, engineering, and operational meetings
\n- Partner closely with Product, AI/Engineering, Regulatory, and Clinical teams
\n
\n
Documentation & Governance
\n
\n- Draft clinical risk summaries, validation notes, and supporting documentation
\n- Contribute to audit readiness and governance documentation
\n- Ensure alignment with clinical standards and responsible AI practices
\n
\n
\n
\n
Impact of This Role
\n
This role is critical to scaling PointClickCare’s clinical review capabilities and enabling safe, AI-driven innovation. You will directly contribute to:
\n
\n- Increased PDLC throughput without compromising clinical safety
\n- Early identification of risks and red flags in the product lifecycle
\n- Reduced late-stage rework and escalation cycles
\n
\n
By providing hands-on clinical expertise, you will also enable senior leadership to focus on:
\n
\n- Strategic clinical direction and executive guidance
\n- Regulatory positioning and external credibility
\n- Advancing AI governance and future-state clinical frameworks
\n
\n
\n
\n
Qualifications & Experience
\n
Required
\n
\n- Active Registered Nurse (RN) designation
\n- Significant clinical experience (Senior-level; long-term/post-acute care strongly preferred)
\n- Experience reviewing or supporting clinical workflows, documentation, or risk assessments
\n- Ability to interpret and translate clinical requirements into product or technical contexts
\n- Strong cross-functional collaboration and communication skills
\n
\n
Preferred
\n
\n- Master of Science in Nursing (MSN) or equivalent advanced education
\n- Experience working with digital health products, EHRs, or healthcare SaaS platforms
\n- Exposure to AI/ML-enabled clinical tools or documentation workflows
\n- Familiarity with clinical governance, regulatory, or audit processes
\n
\n
\n
\n
\n
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote or Mississauga","team":"SaaS Ops","allLocations":["Remote or Mississauga"]},"createdAt":1768406751242,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nJob summary:\n \nThe Database Reliability Engineer (DBRE) is responsible for managing, building, maintaining, monitoring, and troubleshooting the cloud-based database infrastructure that our mission critical SaaS application runs on. The DBRE role is also responsible for improving processes via automation\\coding to reduce toil. They will be liaising with engineering and SRE teams to aid in bringing new products to market that require database support.\nThe DBRE role is also responsible for improving processes via automation\\coding to reduce toil. They will be liaising with engineering and SRE teams to aid in bringing new products to market that require database support.\n \n* Work on observability of relevant database metrics and make sure desired database objectives are met.\n* Work with DBA team to understand areas of toil. Implement automations\\processes to help manage PCC's database systems at scale.\n* Implement a data-driven approach to performance and availability improvements to stakeholder database systems\n* Provide database expertise to engineering and SRE teams (review of database migrations, queries, performance optimizations, standardize configurations and deployments of new database systems).\n* Assist DBA team in performance troubleshooting and root cause analysis. \n \nQualification and skills:\n \n•SQL Server experience preferred, MySQL, PostgreSQL nice to haves\n•7+ Years working with relational databases systems (3+ at a Senior, lead or architect level)\n•2+ years in a DBRE or SRE role \n•Experience working in the cloud (AWS, GCP or Azure)\n•Coding \\ Automation Experience\n•Experience working with IaC tools such as Ansible, Terraform.\n•Experience working with source control such as GIT.\n•Experience working with VLDBs (1+ TB) and managing a large number of databases (100+)\n•Languages such as Powershell, C#, SQL, Python\n \nAdditional experience with the following tools\\systems a plus: Git, Jira, Azure Data Factory, DataBricks, Grafana, InfluxDB and flavors of NoSQL databases.\n \n**Some on-call or after-hours work will be required\n \n#LI-AV1\n#LI-hybrid\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job summary:
\n
\nThe Database Reliability Engineer (DBRE) is responsible for managing, building, maintaining, monitoring, and troubleshooting the cloud-based database infrastructure that our mission critical SaaS application runs on. The DBRE role is also responsible for improving processes via automation\\coding to reduce toil. They will be liaising with engineering and SRE teams to aid in bringing new products to market that require database support.
\nThe DBRE role is also responsible for improving processes via automation\\coding to reduce toil. They will be liaising with engineering and SRE teams to aid in bringing new products to market that require database support.
\n
\n* Work on observability of relevant database metrics and make sure desired database objectives are met.
\n* Work with DBA team to understand areas of toil. Implement automations\\processes to help manage PCC's database systems at scale.
\n* Implement a data-driven approach to performance and availability improvements to stakeholder database systems
\n* Provide database expertise to engineering and SRE teams (review of database migrations, queries, performance optimizations, standardize configurations and deployments of new database systems).
\n* Assist DBA team in performance troubleshooting and root cause analysis.
\n
\nQualification and skills:
\n
\n•SQL Server experience preferred, MySQL, PostgreSQL nice to haves
\n•7+ Years working with relational databases systems (3+ at a Senior, lead or architect level)
\n•2+ years in a DBRE or SRE role
\n•Experience working in the cloud (AWS, GCP or Azure)
\n•Coding \\ Automation Experience
\n•Experience working with IaC tools such as Ansible, Terraform.
\n•Experience working with source control such as GIT.
\n•Experience working with VLDBs (1+ TB) and managing a large number of databases (100+)
\n•Languages such as Powershell, C#, SQL, Python
\n
\nAdditional experience with the following tools\\systems a plus: Git, Jira, Azure Data Factory, DataBricks, Grafana, InfluxDB and flavors of NoSQL databases.
\n
\n**Some on-call or after-hours work will be required
\n
\n#LI-AV1
\n#LI-hybrid
","id":"1a88bdc7-ef46-4c3a-a7c2-db9541a8ed4e","lists":[],"salaryRange":{"min":136900,"max":152100,"currency":"CAD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $136,900-152,100 (not overtime eligible) + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $136,900-152,100 (not overtime eligible) + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n","text":"Senior Database Reliability Engineer (SQL)","country":"CA","workplaceType":"hybrid","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Job summary:
\n
\nThe Database Reliability Engineer (DBRE) is responsible for managing, building, maintaining, monitoring, and troubleshooting the cloud-based database infrastructure that our mission critical SaaS application runs on. The DBRE role is also responsible for improving processes via automation\\coding to reduce toil. They will be liaising with engineering and SRE teams to aid in bringing new products to market that require database support.
\nThe DBRE role is also responsible for improving processes via automation\\coding to reduce toil. They will be liaising with engineering and SRE teams to aid in bringing new products to market that require database support.
\n
\n* Work on observability of relevant database metrics and make sure desired database objectives are met.
\n* Work with DBA team to understand areas of toil. Implement automations\\processes to help manage PCC's database systems at scale.
\n* Implement a data-driven approach to performance and availability improvements to stakeholder database systems
\n* Provide database expertise to engineering and SRE teams (review of database migrations, queries, performance optimizations, standardize configurations and deployments of new database systems).
\n* Assist DBA team in performance troubleshooting and root cause analysis.
\n
\nQualification and skills:
\n
\n•SQL Server experience preferred, MySQL, PostgreSQL nice to haves
\n•7+ Years working with relational databases systems (3+ at a Senior, lead or architect level)
\n•2+ years in a DBRE or SRE role
\n•Experience working in the cloud (AWS, GCP or Azure)
\n•Coding \\ Automation Experience
\n•Experience working with IaC tools such as Ansible, Terraform.
\n•Experience working with source control such as GIT.
\n•Experience working with VLDBs (1+ TB) and managing a large number of databases (100+)
\n•Languages such as Powershell, C#, SQL, Python
\n
\nAdditional experience with the following tools\\systems a plus: Git, Jira, Azure Data Factory, DataBricks, Grafana, InfluxDB and flavors of NoSQL databases.
\n
\n**Some on-call or after-hours work will be required
\n
\n#LI-AV1
\n#LI-hybrid
","descriptionBodyPlain":"Job summary:\n \nThe Database Reliability Engineer (DBRE) is responsible for managing, building, maintaining, monitoring, and troubleshooting the cloud-based database infrastructure that our mission critical SaaS application runs on. The DBRE role is also responsible for improving processes via automation\\coding to reduce toil. They will be liaising with engineering and SRE teams to aid in bringing new products to market that require database support.\nThe DBRE role is also responsible for improving processes via automation\\coding to reduce toil. They will be liaising with engineering and SRE teams to aid in bringing new products to market that require database support.\n \n* Work on observability of relevant database metrics and make sure desired database objectives are met.\n* Work with DBA team to understand areas of toil. Implement automations\\processes to help manage PCC's database systems at scale.\n* Implement a data-driven approach to performance and availability improvements to stakeholder database systems\n* Provide database expertise to engineering and SRE teams (review of database migrations, queries, performance optimizations, standardize configurations and deployments of new database systems).\n* Assist DBA team in performance troubleshooting and root cause analysis. \n \nQualification and skills:\n \n•SQL Server experience preferred, MySQL, PostgreSQL nice to haves\n•7+ Years working with relational databases systems (3+ at a Senior, lead or architect level)\n•2+ years in a DBRE or SRE role \n•Experience working in the cloud (AWS, GCP or Azure)\n•Coding \\ Automation Experience\n•Experience working with IaC tools such as Ansible, Terraform.\n•Experience working with source control such as GIT.\n•Experience working with VLDBs (1+ TB) and managing a large number of databases (100+)\n•Languages such as Powershell, C#, SQL, Python\n \nAdditional experience with the following tools\\systems a plus: Git, Jira, Azure Data Factory, DataBricks, Grafana, InfluxDB and flavors of NoSQL databases.\n \n**Some on-call or after-hours work will be required\n \n#LI-AV1\n#LI-hybrid\n","hostedUrl":"https://jobs.lever.co/pointclickcare/1a88bdc7-ef46-4c3a-a7c2-db9541a8ed4e","applyUrl":"https://jobs.lever.co/pointclickcare/1a88bdc7-ef46-4c3a-a7c2-db9541a8ed4e/apply"},{"additionalPlain":"PointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"SaaS Ops","allLocations":["Remote, USA"]},"createdAt":1768406018794,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nJob summary:\n\nThe Database Reliability Engineer (DBRE) is responsible for managing, building, maintaining, monitoring, and troubleshooting the cloud-based database infrastructure that our mission critical SaaS application runs on. The DBRE role is also responsible for improving processes via automation\\coding to reduce toil. They will be liaising with engineering and SRE teams to aid in bringing new products to market that require database support.\nThe DBRE role is also responsible for improving processes via automation\\coding to reduce toil. They will be liaising with engineering and SRE teams to aid in bringing new products to market that require database support.\n\n* Work on observability of relevant database metrics and make sure desired database objectives are met. \n* Work with DBA team to understand areas of toil. Implement automations\\processes to help manage PCC's database systems at scale. \n* Implement a data-driven approach to performance and availability improvements to stakeholder database systems \n* Provide database expertise to engineering and SRE teams (review of database migrations, queries, performance optimizations, standardize configurations and deployments of new database systems). \n* Assist DBA team in performance troubleshooting and root cause analysis. \n\nQualification and skills:\n\n•SQL Server experience preferred, MySQL, PostgreSQL nice to haves\n•7+ Years working with relational databases systems (3+ at a Senior, lead or architect level)\n•2+ years in a DBRE or SRE role \n•Experience working in the cloud (AWS, GCP or Azure)\n•Coding \\ Automation Experience\n•Experience working with IaC tools such as Ansible, Terraform.\n•Experience working with source control such as GIT.\n•Experience working with VLDBs (1+ TB) and managing a large number of databases (100+)\n•Languages such as Powershell, C#, SQL, Python\n\nAdditional experience with the following tools\\systems a plus: Git, Jira, Azure Data Factory, DataBricks, Grafana, InfluxDB and flavors of NoSQL databases.\n\n**Some on-call or after-hours work will be required\n\n#LI-AV1\n#LI-remote\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job summary:
The Database Reliability Engineer (DBRE) is responsible for managing, building, maintaining, monitoring, and troubleshooting the cloud-based database infrastructure that our mission critical SaaS application runs on. The DBRE role is also responsible for improving processes via automation\\coding to reduce toil. They will be liaising with engineering and SRE teams to aid in bringing new products to market that require database support.
The DBRE role is also responsible for improving processes via automation\\coding to reduce toil. They will be liaising with engineering and SRE teams to aid in bringing new products to market that require database support.
* Work on observability of relevant database metrics and make sure desired database objectives are met.
* Work with DBA team to understand areas of toil. Implement automations\\processes to help manage PCC's database systems at scale.
* Implement a data-driven approach to performance and availability improvements to stakeholder database systems
* Provide database expertise to engineering and SRE teams (review of database migrations, queries, performance optimizations, standardize configurations and deployments of new database systems).
* Assist DBA team in performance troubleshooting and root cause analysis.
Qualification and skills:
•SQL Server experience preferred, MySQL, PostgreSQL nice to haves
•7+ Years working with relational databases systems (3+ at a Senior, lead or architect level)
•2+ years in a DBRE or SRE role
•Experience working in the cloud (AWS, GCP or Azure)
•Coding \\ Automation Experience
•Experience working with IaC tools such as Ansible, Terraform.
•Experience working with source control such as GIT.
•Experience working with VLDBs (1+ TB) and managing a large number of databases (100+)
•Languages such as Powershell, C#, SQL, Python
Additional experience with the following tools\\systems a plus: Git, Jira, Azure Data Factory, DataBricks, Grafana, InfluxDB and flavors of NoSQL databases.
**Some on-call or after-hours work will be required
#LI-AV1
#LI-remote
","id":"b7571461-c5d3-4752-a4e4-0e7365584704","lists":[],"salaryRange":{"min":146000,"max":162000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $146,000-162,000 (not overtime eligible) + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $146,000-162,000 (not overtime eligible) + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n","text":"Senior Database Reliability Engineer (SQL)","country":"US","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Job summary:
The Database Reliability Engineer (DBRE) is responsible for managing, building, maintaining, monitoring, and troubleshooting the cloud-based database infrastructure that our mission critical SaaS application runs on. The DBRE role is also responsible for improving processes via automation\\coding to reduce toil. They will be liaising with engineering and SRE teams to aid in bringing new products to market that require database support.
The DBRE role is also responsible for improving processes via automation\\coding to reduce toil. They will be liaising with engineering and SRE teams to aid in bringing new products to market that require database support.
* Work on observability of relevant database metrics and make sure desired database objectives are met.
* Work with DBA team to understand areas of toil. Implement automations\\processes to help manage PCC's database systems at scale.
* Implement a data-driven approach to performance and availability improvements to stakeholder database systems
* Provide database expertise to engineering and SRE teams (review of database migrations, queries, performance optimizations, standardize configurations and deployments of new database systems).
* Assist DBA team in performance troubleshooting and root cause analysis.
Qualification and skills:
•SQL Server experience preferred, MySQL, PostgreSQL nice to haves
•7+ Years working with relational databases systems (3+ at a Senior, lead or architect level)
•2+ years in a DBRE or SRE role
•Experience working in the cloud (AWS, GCP or Azure)
•Coding \\ Automation Experience
•Experience working with IaC tools such as Ansible, Terraform.
•Experience working with source control such as GIT.
•Experience working with VLDBs (1+ TB) and managing a large number of databases (100+)
•Languages such as Powershell, C#, SQL, Python
Additional experience with the following tools\\systems a plus: Git, Jira, Azure Data Factory, DataBricks, Grafana, InfluxDB and flavors of NoSQL databases.
**Some on-call or after-hours work will be required
#LI-AV1
#LI-remote
","descriptionBodyPlain":"Job summary:\n\nThe Database Reliability Engineer (DBRE) is responsible for managing, building, maintaining, monitoring, and troubleshooting the cloud-based database infrastructure that our mission critical SaaS application runs on. The DBRE role is also responsible for improving processes via automation\\coding to reduce toil. They will be liaising with engineering and SRE teams to aid in bringing new products to market that require database support.\nThe DBRE role is also responsible for improving processes via automation\\coding to reduce toil. They will be liaising with engineering and SRE teams to aid in bringing new products to market that require database support.\n\n* Work on observability of relevant database metrics and make sure desired database objectives are met. \n* Work with DBA team to understand areas of toil. Implement automations\\processes to help manage PCC's database systems at scale. \n* Implement a data-driven approach to performance and availability improvements to stakeholder database systems \n* Provide database expertise to engineering and SRE teams (review of database migrations, queries, performance optimizations, standardize configurations and deployments of new database systems). \n* Assist DBA team in performance troubleshooting and root cause analysis. \n\nQualification and skills:\n\n•SQL Server experience preferred, MySQL, PostgreSQL nice to haves\n•7+ Years working with relational databases systems (3+ at a Senior, lead or architect level)\n•2+ years in a DBRE or SRE role \n•Experience working in the cloud (AWS, GCP or Azure)\n•Coding \\ Automation Experience\n•Experience working with IaC tools such as Ansible, Terraform.\n•Experience working with source control such as GIT.\n•Experience working with VLDBs (1+ TB) and managing a large number of databases (100+)\n•Languages such as Powershell, C#, SQL, Python\n\nAdditional experience with the following tools\\systems a plus: Git, Jira, Azure Data Factory, DataBricks, Grafana, InfluxDB and flavors of NoSQL databases.\n\n**Some on-call or after-hours work will be required\n\n#LI-AV1\n#LI-remote\n","hostedUrl":"https://jobs.lever.co/pointclickcare/b7571461-c5d3-4752-a4e4-0e7365584704","applyUrl":"https://jobs.lever.co/pointclickcare/b7571461-c5d3-4752-a4e4-0e7365584704/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote- Canada","team":"Product Management","allLocations":["Remote- Canada"]},"createdAt":1779801976807,"descriptionPlain":"Job Title: Senior Product Manager – Platform Services\nLocation: Hybrid Mississauga or Canada – Remote\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\nAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\nPosition Summary:\nAs a Senior Product Manager - Platform Services at PointClickCare, you contribute to the vision and strategy of foundational platform capabilities that power products across the company, define and own roadmaps, and drive execution and delivery of APIs and shared services that compose into compelling value for our users and customers, ensuring overall success across the entire product portfolio. Your direct customers are the internal product teams that build on top of your solutions, and you represent their needs as well as those of our end users and customers, internally and externally, as needed.\nTo succeed in this role, you draw upon your extensive product management experience and strong technical depth across the building blocks of a modern SaaS platform: APIs, shared services, identity and access, and workflow orchestration. You have a track record of building sophisticated platform products and solving customer problems, from discovery, to implementation, to delivery. You bring a collaborative approach to this leadership role to ensure successful outcomes for our customers, while optimizing time to value. You approach your work with natural curiosity and use your growth mindset to maximize ROI for your products.\nKey Responsibilities:\nUnderstand company strategy and own the strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share.\nUse qualitative and quantitative techniques to understand current and future customer and user needs and pain points.\nPrioritize product investments and tradeoffs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.\nEngage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.\nLiaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.\nUnderstand the broader product portfolio and how solutions work together to create value for customers.\nParticipate in industry events, and lead customer and partner facing engagements as a product expert.\nUnderstand competitive landscape.\nInspire, energize, and motivate cross-functional teams.\nRequired Skills & Qualifications:\nBachelor’s Degree in computer science, engineering, or a related technical field of study.\n5+ years of Software Product Management experience, with prior experience building platform services, shared APIs, or other developer-facing capabilities.\nStrong technical foundation, including working knowledge of APIs, identity and access, and workflow orchestration.\nExperience working in healthcare technology is a plus.\nProven track record of managing products, innovation, and a general curiosity and drive for building great products.\nDemonstrated fluency with modern AI tools such as Claude, and a habit of using them to bring efficiency and leverage to day-to-day product work — including research, analysis, writing, and stakeholder communication\nStrong written and oral communication skills with internal and external stakeholders.\nSolid understanding of Agile practices is required and familiarity with Design Thinking is a plus.\nExperience managing SaaS or PaaS products.\nAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $133,200 - $148,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\nPointClickCare Benefits & Perks \nBenefits starting from Day 1\nRetirement Plan Matching (RRSP & 401K)\nFlexible Paid Time Off\nLifestyle/Wellness Spending Account\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program\nLearning Programs & Resources\nEmployee Recognition … and more!\nEqual Employment Opportunity:\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n#LI-Remote\n","description":"Job Title: Senior Product Manager – Platform Services
Location: Hybrid Mississauga or Canada – Remote
\n**Travel to Office expectations**
\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
\nAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\nPosition Summary:
\nAs a Senior Product Manager - Platform Services at PointClickCare, you contribute to the vision and strategy of foundational platform capabilities that power products across the company, define and own roadmaps, and drive execution and delivery of APIs and shared services that compose into compelling value for our users and customers, ensuring overall success across the entire product portfolio. Your direct customers are the internal product teams that build on top of your solutions, and you represent their needs as well as those of our end users and customers, internally and externally, as needed.
\nTo succeed in this role, you draw upon your extensive product management experience and strong technical depth across the building blocks of a modern SaaS platform: APIs, shared services, identity and access, and workflow orchestration. You have a track record of building sophisticated platform products and solving customer problems, from discovery, to implementation, to delivery. You bring a collaborative approach to this leadership role to ensure successful outcomes for our customers, while optimizing time to value. You approach your work with natural curiosity and use your growth mindset to maximize ROI for your products.
\nKey Responsibilities:
\n\n- Understand company strategy and own the strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share.
\n- Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
\n- Prioritize product investments and tradeoffs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
\n- Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.
\n- Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
\n- Understand the broader product portfolio and how solutions work together to create value for customers.
\n- Participate in industry events, and lead customer and partner facing engagements as a product expert.
\n- Understand competitive landscape.
\n- Inspire, energize, and motivate cross-functional teams.
\n
\nRequired Skills & Qualifications:
\n\n- Bachelor’s Degree in computer science, engineering, or a related technical field of study.
\n- 5+ years of Software Product Management experience, with prior experience building platform services, shared APIs, or other developer-facing capabilities.
\n- Strong technical foundation, including working knowledge of APIs, identity and access, and workflow orchestration.
\n- Experience working in healthcare technology is a plus.
\n- Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
\n- Demonstrated fluency with modern AI tools such as Claude, and a habit of using them to bring efficiency and leverage to day-to-day product work — including research, analysis, writing, and stakeholder communication
\n- Strong written and oral communication skills with internal and external stakeholders.
\n- Solid understanding of Agile practices is required and familiarity with Design Thinking is a plus.
\n- Experience managing SaaS or PaaS products.
\n
\nAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $133,200 - $148,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\nPointClickCare Benefits & Perks
\n\n- Benefits starting from Day 1
\n- Retirement Plan Matching (RRSP & 401K)
\n- Flexible Paid Time Off
\n- Lifestyle/Wellness Spending Account
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Learning Programs & Resources
\n- Employee Recognition … and more!
\n
\nEqual Employment Opportunity:
\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n#LI-Remote
","id":"9b4f3dd9-2e55-475e-8130-b9db0cd19831","lists":[],"salaryRange":{"min":133200,"max":148000,"currency":"CAD","interval":"per-year-salary"},"text":"Senior Product Manager – Platform Services","country":"CA","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"Job Title: Senior Product Manager – Platform Services
Location: Hybrid Mississauga or Canada – Remote
\n**Travel to Office expectations**
\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
\nAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\nPosition Summary:
\nAs a Senior Product Manager - Platform Services at PointClickCare, you contribute to the vision and strategy of foundational platform capabilities that power products across the company, define and own roadmaps, and drive execution and delivery of APIs and shared services that compose into compelling value for our users and customers, ensuring overall success across the entire product portfolio. Your direct customers are the internal product teams that build on top of your solutions, and you represent their needs as well as those of our end users and customers, internally and externally, as needed.
\nTo succeed in this role, you draw upon your extensive product management experience and strong technical depth across the building blocks of a modern SaaS platform: APIs, shared services, identity and access, and workflow orchestration. You have a track record of building sophisticated platform products and solving customer problems, from discovery, to implementation, to delivery. You bring a collaborative approach to this leadership role to ensure successful outcomes for our customers, while optimizing time to value. You approach your work with natural curiosity and use your growth mindset to maximize ROI for your products.
\nKey Responsibilities:
\n\n- Understand company strategy and own the strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share.
\n- Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
\n- Prioritize product investments and tradeoffs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
\n- Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.
\n- Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
\n- Understand the broader product portfolio and how solutions work together to create value for customers.
\n- Participate in industry events, and lead customer and partner facing engagements as a product expert.
\n- Understand competitive landscape.
\n- Inspire, energize, and motivate cross-functional teams.
\n
\nRequired Skills & Qualifications:
\n\n- Bachelor’s Degree in computer science, engineering, or a related technical field of study.
\n- 5+ years of Software Product Management experience, with prior experience building platform services, shared APIs, or other developer-facing capabilities.
\n- Strong technical foundation, including working knowledge of APIs, identity and access, and workflow orchestration.
\n- Experience working in healthcare technology is a plus.
\n- Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
\n- Demonstrated fluency with modern AI tools such as Claude, and a habit of using them to bring efficiency and leverage to day-to-day product work — including research, analysis, writing, and stakeholder communication
\n- Strong written and oral communication skills with internal and external stakeholders.
\n- Solid understanding of Agile practices is required and familiarity with Design Thinking is a plus.
\n- Experience managing SaaS or PaaS products.
\n
\nAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $133,200 - $148,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\nPointClickCare Benefits & Perks
\n\n- Benefits starting from Day 1
\n- Retirement Plan Matching (RRSP & 401K)
\n- Flexible Paid Time Off
\n- Lifestyle/Wellness Spending Account
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Learning Programs & Resources
\n- Employee Recognition … and more!
\n
\nEqual Employment Opportunity:
\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n#LI-Remote
","descriptionBodyPlain":"Job Title: Senior Product Manager – Platform Services\nLocation: Hybrid Mississauga or Canada – Remote\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\nAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\nPosition Summary:\nAs a Senior Product Manager - Platform Services at PointClickCare, you contribute to the vision and strategy of foundational platform capabilities that power products across the company, define and own roadmaps, and drive execution and delivery of APIs and shared services that compose into compelling value for our users and customers, ensuring overall success across the entire product portfolio. Your direct customers are the internal product teams that build on top of your solutions, and you represent their needs as well as those of our end users and customers, internally and externally, as needed.\nTo succeed in this role, you draw upon your extensive product management experience and strong technical depth across the building blocks of a modern SaaS platform: APIs, shared services, identity and access, and workflow orchestration. You have a track record of building sophisticated platform products and solving customer problems, from discovery, to implementation, to delivery. You bring a collaborative approach to this leadership role to ensure successful outcomes for our customers, while optimizing time to value. You approach your work with natural curiosity and use your growth mindset to maximize ROI for your products.\nKey Responsibilities:\nUnderstand company strategy and own the strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share.\nUse qualitative and quantitative techniques to understand current and future customer and user needs and pain points.\nPrioritize product investments and tradeoffs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.\nEngage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.\nLiaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.\nUnderstand the broader product portfolio and how solutions work together to create value for customers.\nParticipate in industry events, and lead customer and partner facing engagements as a product expert.\nUnderstand competitive landscape.\nInspire, energize, and motivate cross-functional teams.\nRequired Skills & Qualifications:\nBachelor’s Degree in computer science, engineering, or a related technical field of study.\n5+ years of Software Product Management experience, with prior experience building platform services, shared APIs, or other developer-facing capabilities.\nStrong technical foundation, including working knowledge of APIs, identity and access, and workflow orchestration.\nExperience working in healthcare technology is a plus.\nProven track record of managing products, innovation, and a general curiosity and drive for building great products.\nDemonstrated fluency with modern AI tools such as Claude, and a habit of using them to bring efficiency and leverage to day-to-day product work — including research, analysis, writing, and stakeholder communication\nStrong written and oral communication skills with internal and external stakeholders.\nSolid understanding of Agile practices is required and familiarity with Design Thinking is a plus.\nExperience managing SaaS or PaaS products.\nAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $133,200 - $148,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\nPointClickCare Benefits & Perks \nBenefits starting from Day 1\nRetirement Plan Matching (RRSP & 401K)\nFlexible Paid Time Off\nLifestyle/Wellness Spending Account\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program\nLearning Programs & Resources\nEmployee Recognition … and more!\nEqual Employment Opportunity:\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n#LI-Remote\n","hostedUrl":"https://jobs.lever.co/pointclickcare/9b4f3dd9-2e55-475e-8130-b9db0cd19831","applyUrl":"https://jobs.lever.co/pointclickcare/9b4f3dd9-2e55-475e-8130-b9db0cd19831/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Product Management","allLocations":["Remote, USA"]},"createdAt":1779802131410,"descriptionPlain":"Job Title: Senior Product Manager – Platform Services\nLocation: US – Remote\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\nAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\nPosition Summary:\nAs a Senior Product Manager - Platform Services at PointClickCare, you contribute to the vision and strategy of foundational platform capabilities that power products across the company, define and own roadmaps, and drive execution and delivery of APIs and shared services that compose into compelling value for our users and customers, ensuring overall success across the entire product portfolio. Your direct customers are the internal product teams that build on top of your solutions, and you represent their needs as well as those of our end users and customers, internally and externally, as needed.\nTo succeed in this role, you draw upon your extensive product management experience and strong technical depth across the building blocks of a modern SaaS platform: APIs, shared services, identity and access, and workflow orchestration. You have a track record of building sophisticated platform products and solving customer problems, from discovery, to implementation, to delivery. You bring a collaborative approach to this leadership role to ensure successful outcomes for our customers, while optimizing time to value. You approach your work with natural curiosity and use your growth mindset to maximize ROI for your products.\nKey Responsibilities:\nUnderstand company strategy and own the strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share.\nUse qualitative and quantitative techniques to understand current and future customer and user needs and pain points.\nPrioritize product investments and tradeoffs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.\nEngage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.\nLiaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.\nUnderstand the broader product portfolio and how solutions work together to create value for customers.\nParticipate in industry events, and lead customer and partner facing engagements as a product expert.\nUnderstand competitive landscape.\nInspire, energize, and motivate cross-functional teams.\nRequired Skills & Qualifications:\nBachelor’s Degree in computer science, engineering, or a related technical field of study.\n5+ years of Software Product Management experience, with prior experience building platform services, shared APIs, or other developer-facing capabilities.\nStrong technical foundation, including working knowledge of APIs, identity and access, and workflow orchestration.\nExperience working in healthcare technology is a plus.\nProven track record of managing products, innovation, and a general curiosity and drive for building great products.\nDemonstrated fluency with modern AI tools such as Claude, and a habit of using them to bring efficiency and leverage to day-to-day product work — including research, analysis, writing, and stakeholder communication\nStrong written and oral communication skills with internal and external stakeholders.\nSolid understanding of Agile practices is required and familiarity with Design Thinking is a plus.\nExperience managing SaaS or PaaS products.\nAt PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $144,600 - $160,700 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\nPointClickCare Benefits & Perks \nBenefits starting from Day 1\nRetirement Plan Matching (RRSP & 401K)\nFlexible Paid Time Off\nLifestyle/Wellness Spending Account\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program\nLearning Programs & Resources\nEmployee Recognition … and more!\nEqual Employment Opportunity:\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n#LI-Remote\n","description":"\n
Job Title: Senior Product Manager – Platform Services
Location: US – Remote
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
Position Summary:
\n
As a Senior Product Manager - Platform Services at PointClickCare, you contribute to the vision and strategy of foundational platform capabilities that power products across the company, define and own roadmaps, and drive execution and delivery of APIs and shared services that compose into compelling value for our users and customers, ensuring overall success across the entire product portfolio. Your direct customers are the internal product teams that build on top of your solutions, and you represent their needs as well as those of our end users and customers, internally and externally, as needed.
\n
To succeed in this role, you draw upon your extensive product management experience and strong technical depth across the building blocks of a modern SaaS platform: APIs, shared services, identity and access, and workflow orchestration. You have a track record of building sophisticated platform products and solving customer problems, from discovery, to implementation, to delivery. You bring a collaborative approach to this leadership role to ensure successful outcomes for our customers, while optimizing time to value. You approach your work with natural curiosity and use your growth mindset to maximize ROI for your products.
\n
Key Responsibilities:
\n
\n- Understand company strategy and own the strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share.
\n- Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
\n- Prioritize product investments and tradeoffs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
\n- Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.
\n- Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
\n- Understand the broader product portfolio and how solutions work together to create value for customers.
\n- Participate in industry events, and lead customer and partner facing engagements as a product expert.
\n- Understand competitive landscape.
\n- Inspire, energize, and motivate cross-functional teams.
\n
\n
Required Skills & Qualifications:
\n
\n- Bachelor’s Degree in computer science, engineering, or a related technical field of study.
\n- 5+ years of Software Product Management experience, with prior experience building platform services, shared APIs, or other developer-facing capabilities.
\n- Strong technical foundation, including working knowledge of APIs, identity and access, and workflow orchestration.
\n- Experience working in healthcare technology is a plus.
\n- Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
\n- Demonstrated fluency with modern AI tools such as Claude, and a habit of using them to bring efficiency and leverage to day-to-day product work — including research, analysis, writing, and stakeholder communication
\n- Strong written and oral communication skills with internal and external stakeholders.
\n- Solid understanding of Agile practices is required and familiarity with Design Thinking is a plus.
\n- Experience managing SaaS or PaaS products.
\n
\n
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $144,600 - $160,700 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
PointClickCare Benefits & Perks
\n
\n- Benefits starting from Day 1
\n- Retirement Plan Matching (RRSP & 401K)
\n- Flexible Paid Time Off
\n- Lifestyle/Wellness Spending Account
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Learning Programs & Resources
\n- Employee Recognition … and more!
\n
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
\n
Job Title: Senior Product Manager – Platform Services
Location: US – Remote
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
Position Summary:
\n
As a Senior Product Manager - Platform Services at PointClickCare, you contribute to the vision and strategy of foundational platform capabilities that power products across the company, define and own roadmaps, and drive execution and delivery of APIs and shared services that compose into compelling value for our users and customers, ensuring overall success across the entire product portfolio. Your direct customers are the internal product teams that build on top of your solutions, and you represent their needs as well as those of our end users and customers, internally and externally, as needed.
\n
To succeed in this role, you draw upon your extensive product management experience and strong technical depth across the building blocks of a modern SaaS platform: APIs, shared services, identity and access, and workflow orchestration. You have a track record of building sophisticated platform products and solving customer problems, from discovery, to implementation, to delivery. You bring a collaborative approach to this leadership role to ensure successful outcomes for our customers, while optimizing time to value. You approach your work with natural curiosity and use your growth mindset to maximize ROI for your products.
\n
Key Responsibilities:
\n
\n- Understand company strategy and own the strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share.
\n- Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
\n- Prioritize product investments and tradeoffs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
\n- Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.
\n- Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
\n- Understand the broader product portfolio and how solutions work together to create value for customers.
\n- Participate in industry events, and lead customer and partner facing engagements as a product expert.
\n- Understand competitive landscape.
\n- Inspire, energize, and motivate cross-functional teams.
\n
\n
Required Skills & Qualifications:
\n
\n- Bachelor’s Degree in computer science, engineering, or a related technical field of study.
\n- 5+ years of Software Product Management experience, with prior experience building platform services, shared APIs, or other developer-facing capabilities.
\n- Strong technical foundation, including working knowledge of APIs, identity and access, and workflow orchestration.
\n- Experience working in healthcare technology is a plus.
\n- Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
\n- Demonstrated fluency with modern AI tools such as Claude, and a habit of using them to bring efficiency and leverage to day-to-day product work — including research, analysis, writing, and stakeholder communication
\n- Strong written and oral communication skills with internal and external stakeholders.
\n- Solid understanding of Agile practices is required and familiarity with Design Thinking is a plus.
\n- Experience managing SaaS or PaaS products.
\n
\n
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $144,600 - $160,700 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
PointClickCare Benefits & Perks
\n
\n- Benefits starting from Day 1
\n- Retirement Plan Matching (RRSP & 401K)
\n- Flexible Paid Time Off
\n- Lifestyle/Wellness Spending Account
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Learning Programs & Resources
\n- Employee Recognition … and more!
\n
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
\n
Job Title: Senior Product Manager, RCM AI
Location: US - Remote
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
Position Summary:
\n
As a Senior Product Manager at PointClickCare, you will own and drive the AI product roadmap for Revenue Cycle Management, starting with Billing Advisor, our AI-powered platform that identifies potential billable events for skilled nursing and senior living facilities, and extending to the next generation of AI advisors across pre-billing validation, collections, and claims workflows.
\n
This is not a greenfield role. You are taking ownership of a product that is live with customers and heading into general availability. You will work in a complex, high-stakes domain where your product outputs directly affect whether facilities get paid and whether claims are denied. You need to be equally fluent in AI product behavior and billing workflows.
\n
You contribute to the vision and strategy of your product area, define and own roadmaps, and drive execution and delivery of compelling value to users and customers. To succeed in this role, you combine product management experience in AI or ML-powered products with a working understanding of how AI recommendations translate into real operational outcomes for billing and RCM teams. You bring a collaborative approach to leadership, a track record of shipping AI products to production customers, and the credibility to earn the trust of both engineering teams and clinical-financial end users.
\n
Key Responsibilities:
\n
\n- Own the full product lifecycle for one or more RCM AI Products from 0-1, GA launch, and through growth. This includes managing active customers, defining adoption metrics, tracking recommendation utilization, and driving expansion.
\n
\n
\n- Define and own the roadmap, prioritizing opportunities across billing, claims, collections, and pre-billing workflows where AI can reduce denials, surface missed revenue, and reduce manual effort.
\n- Translate AI model outputs, confidence thresholds, and recommendation accuracy tradeoffs into product decisions and customer-facing feature design.
\n- Define success metrics for AI products that go beyond traditional SaaS KPIs, including recommendation adoption rate, billing event capture rate, and measurable revenue impact per customer.
\n- Partner with advanced technology, data science, engineering teams, and other cross-functional teams to evaluate model performance, define customer feedback loops, and close the gap between AI output quality and customer trust and adoption.
\n- Use qualitative and quantitative techniques to understand current and future customer needs, including direct engagement with billing managers, RCM directors, and facility operators.
\n- Understand company strategy and contribute to the multi-year RCM AI roadmap, identifying the sequence of AI advisors that maximize customer value and PointClickCare's competitive differentiation.
\n- Prioritize product investments and trade-offs using data-driven analysis and good judgment to build compelling business cases and quantify return on investment.
\n- Engage with UX, Engineering, Technical Writers, and other product managers using agile processes and Design Thinking to ensure concepts are valuable and feasible.
\n- Work with Sales, Marketing, Professional Services, and Customer Success to drive successful product launches, beta programs, and customer adoption of AI capabilities.
\n- Participate in industry events and lead customer-facing and partner-facing engagements as a product expert.
\n- Understand the competitive landscape for AI in RCM and healthcare billing.
\n- Inspire, energize, and motivate cross-functional teams.
\n
\n
Required Skills & Qualifications:
\n
\n- Bachelor's degree in business, Healthcare technology, computer science, or a related field.
\n- 5+ years of software product management experience, with at least 2 years as the primary product owner of an AI or ML-powered product shipped to production customers.
\n- Healthcare billing, revenue cycle management, or claims experience is required. Candidates without working knowledge of RCM workflows, payer operations, or medical billing will not be competitive for this role.
\n- Demonstrated track record of managing products through beta programs and into general availability, including customer onboarding, adoption tracking, and post-launch iteration.
\n- Experience defining success metrics and feedback loops for AI products, including recommendation adoption, model performance monitoring, and customer trust signals.
\n- Ability to work at the intersection of domain expertise and AI product design, translating billing workflow knowledge into AI feature requirements and vice versa.
\n- Strong written and oral communication skills with internal and external stakeholders, including the ability to explain AI behavior and limitations to non-technical customers and executives.
\n- Solid understanding of agile practices and experience working with cross-functional teams including data science and ML engineering.
\n- Experience managing SaaS products.
\n
\n
US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $144,600 - $160,700 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
PointClickCare Benefits & Perks
\n
\n- Benefits starting from Day 1
\n- Retirement Plan Matching (RRSP & 401K)
\n- Flexible Paid Time Off
\n- Lifestyle/Wellness Spending Account
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Learning Programs & Resources
\n- Employee Recognition … and more!
\n
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
\n
Job Title: Senior Product Manager, RCM AI
Location: US - Remote
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
Position Summary:
\n
As a Senior Product Manager at PointClickCare, you will own and drive the AI product roadmap for Revenue Cycle Management, starting with Billing Advisor, our AI-powered platform that identifies potential billable events for skilled nursing and senior living facilities, and extending to the next generation of AI advisors across pre-billing validation, collections, and claims workflows.
\n
This is not a greenfield role. You are taking ownership of a product that is live with customers and heading into general availability. You will work in a complex, high-stakes domain where your product outputs directly affect whether facilities get paid and whether claims are denied. You need to be equally fluent in AI product behavior and billing workflows.
\n
You contribute to the vision and strategy of your product area, define and own roadmaps, and drive execution and delivery of compelling value to users and customers. To succeed in this role, you combine product management experience in AI or ML-powered products with a working understanding of how AI recommendations translate into real operational outcomes for billing and RCM teams. You bring a collaborative approach to leadership, a track record of shipping AI products to production customers, and the credibility to earn the trust of both engineering teams and clinical-financial end users.
\n
Key Responsibilities:
\n
\n- Own the full product lifecycle for one or more RCM AI Products from 0-1, GA launch, and through growth. This includes managing active customers, defining adoption metrics, tracking recommendation utilization, and driving expansion.
\n
\n
\n- Define and own the roadmap, prioritizing opportunities across billing, claims, collections, and pre-billing workflows where AI can reduce denials, surface missed revenue, and reduce manual effort.
\n- Translate AI model outputs, confidence thresholds, and recommendation accuracy tradeoffs into product decisions and customer-facing feature design.
\n- Define success metrics for AI products that go beyond traditional SaaS KPIs, including recommendation adoption rate, billing event capture rate, and measurable revenue impact per customer.
\n- Partner with advanced technology, data science, engineering teams, and other cross-functional teams to evaluate model performance, define customer feedback loops, and close the gap between AI output quality and customer trust and adoption.
\n- Use qualitative and quantitative techniques to understand current and future customer needs, including direct engagement with billing managers, RCM directors, and facility operators.
\n- Understand company strategy and contribute to the multi-year RCM AI roadmap, identifying the sequence of AI advisors that maximize customer value and PointClickCare's competitive differentiation.
\n- Prioritize product investments and trade-offs using data-driven analysis and good judgment to build compelling business cases and quantify return on investment.
\n- Engage with UX, Engineering, Technical Writers, and other product managers using agile processes and Design Thinking to ensure concepts are valuable and feasible.
\n- Work with Sales, Marketing, Professional Services, and Customer Success to drive successful product launches, beta programs, and customer adoption of AI capabilities.
\n- Participate in industry events and lead customer-facing and partner-facing engagements as a product expert.
\n- Understand the competitive landscape for AI in RCM and healthcare billing.
\n- Inspire, energize, and motivate cross-functional teams.
\n
\n
Required Skills & Qualifications:
\n
\n- Bachelor's degree in business, Healthcare technology, computer science, or a related field.
\n- 5+ years of software product management experience, with at least 2 years as the primary product owner of an AI or ML-powered product shipped to production customers.
\n- Healthcare billing, revenue cycle management, or claims experience is required. Candidates without working knowledge of RCM workflows, payer operations, or medical billing will not be competitive for this role.
\n- Demonstrated track record of managing products through beta programs and into general availability, including customer onboarding, adoption tracking, and post-launch iteration.
\n- Experience defining success metrics and feedback loops for AI products, including recommendation adoption, model performance monitoring, and customer trust signals.
\n- Ability to work at the intersection of domain expertise and AI product design, translating billing workflow knowledge into AI feature requirements and vice versa.
\n- Strong written and oral communication skills with internal and external stakeholders, including the ability to explain AI behavior and limitations to non-technical customers and executives.
\n- Solid understanding of agile practices and experience working with cross-functional teams including data science and ML engineering.
\n- Experience managing SaaS products.
\n
\n
US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $144,600 - $160,700 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
PointClickCare Benefits & Perks
\n
\n- Benefits starting from Day 1
\n- Retirement Plan Matching (RRSP & 401K)
\n- Flexible Paid Time Off
\n- Lifestyle/Wellness Spending Account
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Learning Programs & Resources
\n- Employee Recognition … and more!
\n
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
\n
Job Title: Senior Product Manager, Revenue Cycle Management AI
Location: Canada - Remote
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
Position Summary:
\n
As a Senior Product Manager at PointClickCare, you will own and drive the AI product roadmap for Revenue Cycle Management, starting with Billing Advisor, our AI-powered platform that identifies potential billable events for skilled nursing and senior living facilities, and extending to the next generation of AI advisors across pre-billing validation, collections, and claims workflows.
\n
This is not a greenfield role. You are taking ownership of a product that is live with customers and heading into general availability. You will work in a complex, high-stakes domain where your product outputs directly affect whether facilities get paid and whether claims are denied. You need to be equally fluent in AI product behavior and billing workflows.
\n
You contribute to the vision and strategy of your product area, define and own roadmaps, and drive execution and delivery of compelling value to users and customers. To succeed in this role, you combine product management experience in AI or ML-powered products with a working understanding of how AI recommendations translate into real operational outcomes for billing and RCM teams. You bring a collaborative approach to leadership, a track record of shipping AI products to production customers, and the credibility to earn the trust of both engineering teams and clinical-financial end users.
\n
Key Responsibilities:
\n
\n- Own the full product lifecycle for one or more RCM AI Products from 0-1, GA launch, and through growth. This includes managing active customers, defining adoption metrics, tracking recommendation utilization, and driving expansion.
\n
\n
\n- Define and own the roadmap, prioritizing opportunities across billing, claims, collections, and pre-billing workflows where AI can reduce denials, surface missed revenue, and reduce manual effort.
\n- Translate AI model outputs, confidence thresholds, and recommendation accuracy tradeoffs into product decisions and customer-facing feature design.
\n- Define success metrics for AI products that go beyond traditional SaaS KPIs, including recommendation adoption rate, billing event capture rate, and measurable revenue impact per customer.
\n- Partner with advanced technology, data science, engineering teams, and other cross-functional teams to evaluate model performance, define customer feedback loops, and close the gap between AI output quality and customer trust and adoption.
\n- Use qualitative and quantitative techniques to understand current and future customer needs, including direct engagement with billing managers, RCM directors, and facility operators.
\n- Understand company strategy and contribute to the multi-year RCM AI roadmap, identifying the sequence of AI advisors that maximize customer value and PointClickCare's competitive differentiation.
\n- Prioritize product investments and trade-offs using data-driven analysis and good judgment to build compelling business cases and quantify return on investment.
\n- Engage with UX, Engineering, Technical Writers, and other product managers using agile processes and Design Thinking to ensure concepts are valuable and feasible.
\n- Work with Sales, Marketing, Professional Services, and Customer Success to drive successful product launches, beta programs, and customer adoption of AI capabilities.
\n- Participate in industry events and lead customer-facing and partner-facing engagements as a product expert.
\n- Understand the competitive landscape for AI in RCM and healthcare billing.
\n- Inspire, energize, and motivate cross-functional teams.
\n
\n
Required Skills & Qualifications:
\n
\n- Bachelor's degree in business, Healthcare technology, computer science, or a related field.
\n- 5+ years of software product management experience, with at least 2 years as the primary product owner of an AI or ML-powered product shipped to production customers.
\n- Healthcare billing, revenue cycle management, or claims experience is required. Candidates without working knowledge of RCM workflows, payer operations, or medical billing will not be competitive for this role.
\n- Demonstrated track record of managing products through beta programs and into general availability, including customer onboarding, adoption tracking, and post-launch iteration.
\n- Experience defining success metrics and feedback loops for AI products, including recommendation adoption, model performance monitoring, and customer trust signals.
\n- Ability to work at the intersection of domain expertise and AI product design, translating billing workflow knowledge into AI feature requirements and vice versa.
\n- Strong written and oral communication skills with internal and external stakeholders, including the ability to explain AI behavior and limitations to non-technical customers and executives.
\n- Solid understanding of agile practices and experience working with cross-functional teams including data science and ML engineering.
\n- Experience managing SaaS products.
\n
\n
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $133,200 - $148,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
PointClickCare Benefits & Perks
\n
\n- Benefits starting from Day 1
\n- Retirement Plan Matching (RRSP & 401K)
\n- Flexible Paid Time Off
\n- Lifestyle/Wellness Spending Account
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Learning Programs & Resources
\n- Employee Recognition … and more!
\n
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
\n
Job Title: Senior Product Manager, Revenue Cycle Management AI
Location: Canada - Remote
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
Position Summary:
\n
As a Senior Product Manager at PointClickCare, you will own and drive the AI product roadmap for Revenue Cycle Management, starting with Billing Advisor, our AI-powered platform that identifies potential billable events for skilled nursing and senior living facilities, and extending to the next generation of AI advisors across pre-billing validation, collections, and claims workflows.
\n
This is not a greenfield role. You are taking ownership of a product that is live with customers and heading into general availability. You will work in a complex, high-stakes domain where your product outputs directly affect whether facilities get paid and whether claims are denied. You need to be equally fluent in AI product behavior and billing workflows.
\n
You contribute to the vision and strategy of your product area, define and own roadmaps, and drive execution and delivery of compelling value to users and customers. To succeed in this role, you combine product management experience in AI or ML-powered products with a working understanding of how AI recommendations translate into real operational outcomes for billing and RCM teams. You bring a collaborative approach to leadership, a track record of shipping AI products to production customers, and the credibility to earn the trust of both engineering teams and clinical-financial end users.
\n
Key Responsibilities:
\n
\n- Own the full product lifecycle for one or more RCM AI Products from 0-1, GA launch, and through growth. This includes managing active customers, defining adoption metrics, tracking recommendation utilization, and driving expansion.
\n
\n
\n- Define and own the roadmap, prioritizing opportunities across billing, claims, collections, and pre-billing workflows where AI can reduce denials, surface missed revenue, and reduce manual effort.
\n- Translate AI model outputs, confidence thresholds, and recommendation accuracy tradeoffs into product decisions and customer-facing feature design.
\n- Define success metrics for AI products that go beyond traditional SaaS KPIs, including recommendation adoption rate, billing event capture rate, and measurable revenue impact per customer.
\n- Partner with advanced technology, data science, engineering teams, and other cross-functional teams to evaluate model performance, define customer feedback loops, and close the gap between AI output quality and customer trust and adoption.
\n- Use qualitative and quantitative techniques to understand current and future customer needs, including direct engagement with billing managers, RCM directors, and facility operators.
\n- Understand company strategy and contribute to the multi-year RCM AI roadmap, identifying the sequence of AI advisors that maximize customer value and PointClickCare's competitive differentiation.
\n- Prioritize product investments and trade-offs using data-driven analysis and good judgment to build compelling business cases and quantify return on investment.
\n- Engage with UX, Engineering, Technical Writers, and other product managers using agile processes and Design Thinking to ensure concepts are valuable and feasible.
\n- Work with Sales, Marketing, Professional Services, and Customer Success to drive successful product launches, beta programs, and customer adoption of AI capabilities.
\n- Participate in industry events and lead customer-facing and partner-facing engagements as a product expert.
\n- Understand the competitive landscape for AI in RCM and healthcare billing.
\n- Inspire, energize, and motivate cross-functional teams.
\n
\n
Required Skills & Qualifications:
\n
\n- Bachelor's degree in business, Healthcare technology, computer science, or a related field.
\n- 5+ years of software product management experience, with at least 2 years as the primary product owner of an AI or ML-powered product shipped to production customers.
\n- Healthcare billing, revenue cycle management, or claims experience is required. Candidates without working knowledge of RCM workflows, payer operations, or medical billing will not be competitive for this role.
\n- Demonstrated track record of managing products through beta programs and into general availability, including customer onboarding, adoption tracking, and post-launch iteration.
\n- Experience defining success metrics and feedback loops for AI products, including recommendation adoption, model performance monitoring, and customer trust signals.
\n- Ability to work at the intersection of domain expertise and AI product design, translating billing workflow knowledge into AI feature requirements and vice versa.
\n- Strong written and oral communication skills with internal and external stakeholders, including the ability to explain AI behavior and limitations to non-technical customers and executives.
\n- Solid understanding of agile practices and experience working with cross-functional teams including data science and ML engineering.
\n- Experience managing SaaS products.
\n
\n
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $133,200 - $148,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
PointClickCare Benefits & Perks
\n
\n- Benefits starting from Day 1
\n- Retirement Plan Matching (RRSP & 401K)
\n- Flexible Paid Time Off
\n- Lifestyle/Wellness Spending Account
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Learning Programs & Resources
\n- Employee Recognition … and more!
\n
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga, Ontario","team":"Engineering","allLocations":["Mississauga, Ontario"]},"createdAt":1776109304863,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","id":"0e75d6ca-522d-4dfc-a360-f34312393259","lists":[],"salaryRange":{"min":142000,"max":158000,"currency":"CAD","interval":"per-year-salary"},"text":"Senior Software Engineer - Full stack","country":"CA","workplaceType":"hybrid","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/pointclickcare/0e75d6ca-522d-4dfc-a360-f34312393259","applyUrl":"https://jobs.lever.co/pointclickcare/0e75d6ca-522d-4dfc-a360-f34312393259/apply"},{"additionalPlain":"PointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga, Ontario","team":"Engineering","allLocations":["Mississauga, Ontario"]},"createdAt":1776109469808,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nJob title: Senior Software Engineer\n \nWhat your day-to-day will look like:\n· Identify, prioritize and execute tasks in the software development life cycle\n· Work with business to iterate over software requirements\n· Develop tools and applications by producing clean, efficient code\n· Automate tasks through appropriate tools and scripting\n· Analyze and debug systems\n· Perform validation and verification testing in a test-driven manner\n· Review the work of others, and invite others to review your work\n· Collaborate with internal teams and vendors to fix and improve products\n· Ensure software is up-to-date with latest technologies\n \nWhat qualifications we’re looking for:\n· Experience writing clean code that performs well at scale using Java\n· Experience with Spring Boot\n· In-depth knowledge of relational databases (e.g. Microsoft SQL Server, MySQL)\n· Solid experience writing RESTful API endpoints\n· Absolutely love TDD and have working knowledge of it\n· Proficient in GIT\n· Experience using system and performance monitoring tools (e.g. New Relic, DataDog)\n· Experience with automated testing frameworks (e.g. Selenium, Cypress, RestAssured)\n· Excellent organization, critical-thinking and personal leadership skills\n· Self-starter with the ability to deliver with minimal supervision\n· Being okay with the uncomfortable feeling that comes from learning new things\n· Team player\n· Analytical mind with problem-solving aptitude\n· Proven experience as a great Engineer\n· BSc/BA in Computer Science or a related degree\n \nGenerative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset\n \nBonus points for:\n· Experience with UI development and frameworks (e.g. Vue.js, React, Angular)\n· Nice to have React, Selenium automation and cloud experience\n· Experience with Docker, Kubernetes and Istio\n· Experience with Ansible\n· Experience with Jenkins CI/CD pipeline\n· Linux and IP networking knowledge\n· Experience with AWS/Azure cloud services or equivalent\n· Experience with SAML, OAuth and OpenID Connect\n· Experience working on a SaaS product\n· Experience with Service Oriented Architecture \n· Knowledge of scripting languages such as Python, Bash or Groovy\n· On-call experience with production grade systems\n· Has mentored others in a professional setting\n \n#LI-AJ1\n#LI-Hybrid\n \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job title: Senior Software Engineer
\n
\nWhat your day-to-day will look like:
\n· Identify, prioritize and execute tasks in the software development life cycle
\n· Work with business to iterate over software requirements
\n· Develop tools and applications by producing clean, efficient code
\n· Automate tasks through appropriate tools and scripting
\n· Analyze and debug systems
\n· Perform validation and verification testing in a test-driven manner
\n· Review the work of others, and invite others to review your work
\n· Collaborate with internal teams and vendors to fix and improve products
\n· Ensure software is up-to-date with latest technologies
\n
\nWhat qualifications we’re looking for:
\n· Experience writing clean code that performs well at scale using Java
\n· Experience with Spring Boot
\n· In-depth knowledge of relational databases (e.g. Microsoft SQL Server, MySQL)
\n· Solid experience writing RESTful API endpoints
\n· Absolutely love TDD and have working knowledge of it
\n· Proficient in GIT
\n· Experience using system and performance monitoring tools (e.g. New Relic, DataDog)
\n· Experience with automated testing frameworks (e.g. Selenium, Cypress, RestAssured)
\n· Excellent organization, critical-thinking and personal leadership skills
\n· Self-starter with the ability to deliver with minimal supervision
\n· Being okay with the uncomfortable feeling that comes from learning new things
\n· Team player
\n· Analytical mind with problem-solving aptitude
\n· Proven experience as a great Engineer
\n· BSc/BA in Computer Science or a related degree
\n
\nGenerative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset
\n
\nBonus points for:
\n· Experience with UI development and frameworks (e.g. Vue.js, React, Angular) \n· Nice to have React, Selenium automation and cloud experience
\n· Experience with Docker, Kubernetes and Istio
\n· Experience with Ansible
\n· Experience with Jenkins CI/CD pipeline
\n· Linux and IP networking knowledge
\n· Experience with AWS/Azure cloud services or equivalent
\n· Experience with SAML, OAuth and OpenID Connect
\n· Experience working on a SaaS product
\n· Experience with Service Oriented Architecture
\n· Knowledge of scripting languages such as Python, Bash or Groovy
\n· On-call experience with production grade systems
\n· Has mentored others in a professional setting
\n
\n#LI-AJ1
\n#LI-Hybrid
\n
","id":"3315f828-6757-4c48-95d2-39ac887eca21","lists":[],"salaryRange":{"min":142000,"max":158000,"currency":"CAD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $142,000-158,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $142,000-158,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. \n","text":"Senior Software Engineer (java/react)","country":"CA","workplaceType":"hybrid","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Job title: Senior Software Engineer
\n
\nWhat your day-to-day will look like:
\n· Identify, prioritize and execute tasks in the software development life cycle
\n· Work with business to iterate over software requirements
\n· Develop tools and applications by producing clean, efficient code
\n· Automate tasks through appropriate tools and scripting
\n· Analyze and debug systems
\n· Perform validation and verification testing in a test-driven manner
\n· Review the work of others, and invite others to review your work
\n· Collaborate with internal teams and vendors to fix and improve products
\n· Ensure software is up-to-date with latest technologies
\n
\nWhat qualifications we’re looking for:
\n· Experience writing clean code that performs well at scale using Java
\n· Experience with Spring Boot
\n· In-depth knowledge of relational databases (e.g. Microsoft SQL Server, MySQL)
\n· Solid experience writing RESTful API endpoints
\n· Absolutely love TDD and have working knowledge of it
\n· Proficient in GIT
\n· Experience using system and performance monitoring tools (e.g. New Relic, DataDog)
\n· Experience with automated testing frameworks (e.g. Selenium, Cypress, RestAssured)
\n· Excellent organization, critical-thinking and personal leadership skills
\n· Self-starter with the ability to deliver with minimal supervision
\n· Being okay with the uncomfortable feeling that comes from learning new things
\n· Team player
\n· Analytical mind with problem-solving aptitude
\n· Proven experience as a great Engineer
\n· BSc/BA in Computer Science or a related degree
\n
\nGenerative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset
\n
\nBonus points for:
\n· Experience with UI development and frameworks (e.g. Vue.js, React, Angular) \n· Nice to have React, Selenium automation and cloud experience
\n· Experience with Docker, Kubernetes and Istio
\n· Experience with Ansible
\n· Experience with Jenkins CI/CD pipeline
\n· Linux and IP networking knowledge
\n· Experience with AWS/Azure cloud services or equivalent
\n· Experience with SAML, OAuth and OpenID Connect
\n· Experience working on a SaaS product
\n· Experience with Service Oriented Architecture
\n· Knowledge of scripting languages such as Python, Bash or Groovy
\n· On-call experience with production grade systems
\n· Has mentored others in a professional setting
\n
\n#LI-AJ1
\n#LI-Hybrid
\n
","descriptionBodyPlain":"Job title: Senior Software Engineer\n \nWhat your day-to-day will look like:\n· Identify, prioritize and execute tasks in the software development life cycle\n· Work with business to iterate over software requirements\n· Develop tools and applications by producing clean, efficient code\n· Automate tasks through appropriate tools and scripting\n· Analyze and debug systems\n· Perform validation and verification testing in a test-driven manner\n· Review the work of others, and invite others to review your work\n· Collaborate with internal teams and vendors to fix and improve products\n· Ensure software is up-to-date with latest technologies\n \nWhat qualifications we’re looking for:\n· Experience writing clean code that performs well at scale using Java\n· Experience with Spring Boot\n· In-depth knowledge of relational databases (e.g. Microsoft SQL Server, MySQL)\n· Solid experience writing RESTful API endpoints\n· Absolutely love TDD and have working knowledge of it\n· Proficient in GIT\n· Experience using system and performance monitoring tools (e.g. New Relic, DataDog)\n· Experience with automated testing frameworks (e.g. Selenium, Cypress, RestAssured)\n· Excellent organization, critical-thinking and personal leadership skills\n· Self-starter with the ability to deliver with minimal supervision\n· Being okay with the uncomfortable feeling that comes from learning new things\n· Team player\n· Analytical mind with problem-solving aptitude\n· Proven experience as a great Engineer\n· BSc/BA in Computer Science or a related degree\n \nGenerative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset\n \nBonus points for:\n· Experience with UI development and frameworks (e.g. Vue.js, React, Angular)\n· Nice to have React, Selenium automation and cloud experience\n· Experience with Docker, Kubernetes and Istio\n· Experience with Ansible\n· Experience with Jenkins CI/CD pipeline\n· Linux and IP networking knowledge\n· Experience with AWS/Azure cloud services or equivalent\n· Experience with SAML, OAuth and OpenID Connect\n· Experience working on a SaaS product\n· Experience with Service Oriented Architecture \n· Knowledge of scripting languages such as Python, Bash or Groovy\n· On-call experience with production grade systems\n· Has mentored others in a professional setting\n \n#LI-AJ1\n#LI-Hybrid\n \n","hostedUrl":"https://jobs.lever.co/pointclickcare/3315f828-6757-4c48-95d2-39ac887eca21","applyUrl":"https://jobs.lever.co/pointclickcare/3315f828-6757-4c48-95d2-39ac887eca21/apply"},{"additionalPlain":" \n#LI-AV1\n#LI-hybrid\n\n\nPointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"
\n#LI-AV1
\n#LI-hybrid
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga","team":"Engineering","allLocations":["Mississauga"]},"createdAt":1767796383662,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","id":"85ba9c8c-7156-4644-93d8-def035381261","lists":[{"text":"What your day-to-day will look like:","content":"\nIdentify, prioritize and execute tasks in the software development life cycle.\nWork with business to iterate over software requirements.\nDevelop tools and applications by producing clean, efficient code.\nAutomate tasks through appropriate tools and scripting.\nAnalyze and debug systems.\nPerform validation and verification testing in a test-driven manner\nReview the work of others, and invite others to review your work.\nCollaborate with internal teams and vendors to fix and improve products.\nEnsure software is up-to-date with latest technologies.\nWork with distributed computing systems like Apache Hudi and Trino for big data processing.\n"},{"text":"What qualifications we’re looking for:","content":"\nExperience with distributed computing tools like Apache Hudi, Spark, Kafka, Flink, Beam, Trino, DataBricks and other big data technologies.\nExperience with distributed storage systems like ADLS, HDFS, S3, DLT etc.\nFamiliarity with Hadoop, Spark, Databricks or other distributed computing systems.\nUnderstanding of data partitioning and sharding techniques.\nKnowledge of distributed computing principles and how they apply to large-scale data processing.\nExperience in writing clean code that performs well at scale using languages such as Python, Java etc.\nKnowledge of relational databases (e.g. Microsoft SQL Server, MySQL).\nSolid experience writing RESTful API endpoints.\nAbsolutely love TDD and have working knowledge of it.\nProficient in GIT.\nExperience using system and performance monitoring tools (e.g. New Relic, DataDog).\nExcellent organization, critical-thinking and personal leadership skills\nSelf-starter with the ability to deliver with minimal supervision.\nBeing okay with the uncomfortable feeling that comes from learning new things.\nTeam player.\nAnalytical mind with problem-solving aptitude.\nProven experience as a great Engineer.\nBSc/BA in Computer Science or a related degree.\n\n
"},{"text":" Bonus points for:","content":"\nExperience with distributed computing\nExperience writing code/scripts in Python\nExperience with Spring Boot.\nNice to have React, Selenium automation and cloud experience.\nExperience with Docker, Kubernetes and Istio.\nExperience with Ansible.\nExperience with Jenkins CI/CD pipeline.\nLinux and IP networking knowledge.\nExperience with AWS/Azure cloud services or equivalent.\nExperience with SAML, OAuth and OpenID Connect.\nExperience working on a SaaS product.\nExperience with Service Oriented Architecture. \nKnowledge of scripting languages such as Python, Bash or Groovy.\nOn-call experience with production grade systems.\nHas mentored others in a professional setting.\nGenerative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset.\n\n#LI-AV1
\n#LI-hybrid
"}],"salaryRange":{"min":142000,"max":158000,"currency":"CAD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $142,00-158,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $142,00-158,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. \n","text":"Senior Software Engineer- Big Data & Java","country":"CA","workplaceType":"hybrid","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/pointclickcare/85ba9c8c-7156-4644-93d8-def035381261","applyUrl":"https://jobs.lever.co/pointclickcare/85ba9c8c-7156-4644-93d8-def035381261/apply"},{"additionalPlain":" \n#LI-AV1\n#LI-remote\n\n\nPointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"
\n#LI-AV1
\n#LI-remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Engineering","allLocations":["Remote, USA"]},"createdAt":1767796583596,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","id":"bd934958-3123-4d6d-babc-b73f5b210055","lists":[{"text":"What your day-to-day will look like:","content":"\nIdentify, prioritize and execute tasks in the software development life cycle.\nWork with business to iterate over software requirements.\nDevelop tools and applications by producing clean, efficient code.\nAutomate tasks through appropriate tools and scripting.\nAnalyze and debug systems.\nPerform validation and verification testing in a test-driven manner\nReview the work of others, and invite others to review your work.\nCollaborate with internal teams and vendors to fix and improve products.\nEnsure software is up-to-date with latest technologies.\nWork with distributed computing systems like Apache Hudi and Trino for big data processing.\n"},{"text":"What qualifications we’re looking for:","content":"\nExperience with distributed computing tools like Apache Hudi, Spark, Kafka, Flink, Beam, Trino, DataBricks and other big data technologies.\nExperience with distributed storage systems like ADLS, HDFS, S3, DLT etc.\nFamiliarity with Hadoop, Spark, Databricks or other distributed computing systems.\nUnderstanding of data partitioning and sharding techniques.\nKnowledge of distributed computing principles and how they apply to large-scale data processing.\nExperience in writing clean code that performs well at scale using languages such as Python, Java etc.\nKnowledge of relational databases (e.g. Microsoft SQL Server, MySQL).\nSolid experience writing RESTful API endpoints.\nAbsolutely love TDD and have working knowledge of it.\nProficient in GIT.\nExperience using system and performance monitoring tools (e.g. New Relic, DataDog).\nExcellent organization, critical-thinking and personal leadership skills\nSelf-starter with the ability to deliver with minimal supervision.\nBeing okay with the uncomfortable feeling that comes from learning new things.\nTeam player.\nAnalytical mind with problem-solving aptitude.\nProven experience as a great Engineer.\nBSc/BA in Computer Science or a related degree.\n\n
"},{"text":" Bonus points for:","content":"\nExperience with distributed computing\nExperience writing code/scripts in Python\nExperience with Spring Boot.\nNice to have React, Selenium automation and cloud experience.\nExperience with Docker, Kubernetes and Istio.\nExperience with Ansible.\nExperience with Jenkins CI/CD pipeline.\nLinux and IP networking knowledge.\nExperience with AWS/Azure cloud services or equivalent.\nExperience with SAML, OAuth and OpenID Connect.\nExperience working on a SaaS product.\nExperience with Service Oriented Architecture. \nKnowledge of scripting languages such as Python, Bash or Groovy.\nOn-call experience with production grade systems.\nHas mentored others in a professional setting.\nGenerative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset.\n\n
\n
\n#LI-AV1
\n#LI-remote
"}],"salaryRange":{"min":158000,"max":176000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $158,000-
\n$176,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $158,000-\n$176,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. \n","text":"Senior Software Engineer- Big Data & Java","country":"US","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/pointclickcare/bd934958-3123-4d6d-babc-b73f5b210055","applyUrl":"https://jobs.lever.co/pointclickcare/bd934958-3123-4d6d-babc-b73f5b210055/apply"},{"additionalPlain":"PointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga, Ontario","team":"Engineering","allLocations":["Mississauga, Ontario"]},"createdAt":1778088295012,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\n What your day-to-day will look like:\n \n· Identify, prioritize and execute tasks in the software development life cycle\n· Work with business to iterate over software requirements\n· Develop tools and applications by producing clean, efficient code\n· Automate tasks through appropriate tools and scripting\n· Analyze and debug systems\n· Perform validation and verification testing in a test-driven manner\n· Review the work of others, and invite others to review your work\n· Collaborate with internal teams and vendors to fix and improve products\n· Ensure software is up-to-date with latest technologies\n \nWhat qualifications we’re looking for: \n \n· Experience writing clean code that performs well at scale using Java (or other functional or object-oriented languages). \n· Experience with Azure cloud services or equivalent \n· Experience with cloud native streaming using Azure Event Hub/Service Bus (or others, such as AWS Kinesis, Google Pub/Sub) \n· In-depth knowledge of relational databases (e.g. Microsoft SQL Server, PostgreSQL) \n· Experience with GitHub Actions, Jenkins CI/CD pipeline \n· Experience with Spring Boot \n· Solid experience writing RESTful API endpoints \n \nAbsolutely love TDD and have working knowledge of it \n \n· Proficient in GIT \n· Experience using system and performance monitoring tools (e.g. Azure Log Analytics, Grafana, DataDog) \n· Experience with automated testing frameworks (e.g. Selenium, Cypress,Jest, Playwright) \n· Excellent organization, critical-thinking and personal leadership skills \n· Self-starter with the ability to deliver with minimal supervision \n· Being okay with the uncomfortable feeling that comes from learning new things \n· Team player \n· Analytical mind with problem-solving aptitude \n· BSc/BA in Computer Science or a related degree \n \nGenerative AI Code Assistants- Use of Generative AI Code Assistants (e.g. GitHub Copilot) is a must and working knowledge of spec-driven development. Daily application of the latest Generative AI Model capabilities is a must. \n \nBonus points for: \n \n· Experience with Kafka, or Kafka compatible platforms (e.g. Redpanda, WarpStream, or others) \n· Experience with integration engines such as Rhapsody, Mirth, or others \n· Experience with message brokers such as RabbitMQ·\n· Experience with Docker, Kubernetes and Istio \n· Experience with Ansible \n· Experience with SAML, OAuth and OpenID Connect \n· Experience working on a SaaS product \n· Experience with Service Oriented Architecture \n· Knowledge of scripting languages such as Python, Bash \n· On-call experience with production grade systems \n· Has mentored others in a professional setting \n \n#LI-AJ1\n#LI-Hybrid\n \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
\n
What your day-to-day will look like:
\n
\n
· Identify, prioritize and execute tasks in the software development life cycle
\n
· Work with business to iterate over software requirements
\n
· Develop tools and applications by producing clean, efficient code
\n
· Automate tasks through appropriate tools and scripting
\n
· Analyze and debug systems
\n
· Perform validation and verification testing in a test-driven manner
\n
· Review the work of others, and invite others to review your work
\n
· Collaborate with internal teams and vendors to fix and improve products
\n
· Ensure software is up-to-date with latest technologies
\n
\n
What qualifications we’re looking for:
\n
\n
· Experience writing clean code that performs well at scale using Java (or other functional or object-oriented languages).
\n
· Experience with Azure cloud services or equivalent
\n
· Experience with cloud native streaming using Azure Event Hub/Service Bus (or others, such as AWS Kinesis, Google Pub/Sub)
\n
· In-depth knowledge of relational databases (e.g. Microsoft SQL Server, PostgreSQL)
\n
· Experience with GitHub Actions, Jenkins CI/CD pipeline
\n
· Experience with Spring Boot
\n
· Solid experience writing RESTful API endpoints
\n
\n
Absolutely love TDD and have working knowledge of it
\n
\n
· Proficient in GIT
\n
· Experience using system and performance monitoring tools (e.g. Azure Log Analytics, Grafana, DataDog)
\n
· Experience with automated testing frameworks (e.g. Selenium, Cypress,Jest, Playwright)
\n
· Excellent organization, critical-thinking and personal leadership skills
\n
· Self-starter with the ability to deliver with minimal supervision
\n
· Being okay with the uncomfortable feeling that comes from learning new things
\n
· Team player
\n
· Analytical mind with problem-solving aptitude
\n
· BSc/BA in Computer Science or a related degree
\n
\n
Generative AI Code Assistants- Use of Generative AI Code Assistants (e.g. GitHub Copilot) is a must and working knowledge of spec-driven development. Daily application of the latest Generative AI Model capabilities is a must.
\n
\n
Bonus points for:
\n
\n
· Experience with Kafka, or Kafka compatible platforms (e.g. Redpanda, WarpStream, or others)
\n
· Experience with integration engines such as Rhapsody, Mirth, or others
\n
· Experience with message brokers such as RabbitMQ·
\n
· Experience with Docker, Kubernetes and Istio
\n
· Experience with Ansible
\n
· Experience with SAML, OAuth and OpenID Connect
\n
· Experience working on a SaaS product
\n
· Experience with Service Oriented Architecture
\n
· Knowledge of scripting languages such as Python, Bash
\n
· On-call experience with production grade systems
\n
· Has mentored others in a professional setting
\n
\n
#LI-AJ1
\n
#LI-Hybrid
\n
\n
At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $142,000-158,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $142,000-158,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. \n","text":"Senior Software Engineer- Java","country":"CA","workplaceType":"hybrid","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"\n
What your day-to-day will look like:
\n
\n
· Identify, prioritize and execute tasks in the software development life cycle
\n
· Work with business to iterate over software requirements
\n
· Develop tools and applications by producing clean, efficient code
\n
· Automate tasks through appropriate tools and scripting
\n
· Analyze and debug systems
\n
· Perform validation and verification testing in a test-driven manner
\n
· Review the work of others, and invite others to review your work
\n
· Collaborate with internal teams and vendors to fix and improve products
\n
· Ensure software is up-to-date with latest technologies
\n
\n
What qualifications we’re looking for:
\n
\n
· Experience writing clean code that performs well at scale using Java (or other functional or object-oriented languages).
\n
· Experience with Azure cloud services or equivalent
\n
· Experience with cloud native streaming using Azure Event Hub/Service Bus (or others, such as AWS Kinesis, Google Pub/Sub)
\n
· In-depth knowledge of relational databases (e.g. Microsoft SQL Server, PostgreSQL)
\n
· Experience with GitHub Actions, Jenkins CI/CD pipeline
\n
· Experience with Spring Boot
\n
· Solid experience writing RESTful API endpoints
\n
\n
Absolutely love TDD and have working knowledge of it
\n
\n
· Proficient in GIT
\n
· Experience using system and performance monitoring tools (e.g. Azure Log Analytics, Grafana, DataDog)
\n
· Experience with automated testing frameworks (e.g. Selenium, Cypress,Jest, Playwright)
\n
· Excellent organization, critical-thinking and personal leadership skills
\n
· Self-starter with the ability to deliver with minimal supervision
\n
· Being okay with the uncomfortable feeling that comes from learning new things
\n
· Team player
\n
· Analytical mind with problem-solving aptitude
\n
· BSc/BA in Computer Science or a related degree
\n
\n
Generative AI Code Assistants- Use of Generative AI Code Assistants (e.g. GitHub Copilot) is a must and working knowledge of spec-driven development. Daily application of the latest Generative AI Model capabilities is a must.
\n
\n
Bonus points for:
\n
\n
· Experience with Kafka, or Kafka compatible platforms (e.g. Redpanda, WarpStream, or others)
\n
· Experience with integration engines such as Rhapsody, Mirth, or others
\n
· Experience with message brokers such as RabbitMQ·
\n
· Experience with Docker, Kubernetes and Istio
\n
· Experience with Ansible
\n
· Experience with SAML, OAuth and OpenID Connect
\n
· Experience working on a SaaS product
\n
· Experience with Service Oriented Architecture
\n
· Knowledge of scripting languages such as Python, Bash
\n
· On-call experience with production grade systems
\n
· Has mentored others in a professional setting
\n
\n
#LI-AJ1
\n
#LI-Hybrid
\n
\n
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga","team":"SaaS Ops","allLocations":["Mississauga"]},"createdAt":1778007922560,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nJob Summary:\n \nThe Platform Engineering team is a close-knit group of highly senior engineers focused on building software products for developers — from internal APIs and services to developer tooling, CI/CD frameworks, and Kubernetes-based abstractions. We treat our platform as a product — prioritizing usability, adoption, and developer experience as first-class concerns. You will spend a significant portion of your time writing code — building platform services, APIs, and developer tooling used across engineering teams. This is a rare opportunity to work alongside highly experienced engineers on meaningful software problems where your ideas and expertise truly matter. The team operates in Hybrid, focusing office time for meaningful collaboration.\nPlatform Engineering exists to empower product engineering teams to build, deploy, and operate healthcare software faster, more reliably, and more securely. We solve complex cross-functional problems through well-designed software systems — building APIs, services, and developer-facing applications that reduce cognitive load so development teams can focus on delivering value to clinicians and patients. We may not own every part of the stack, but we engineer the APIs, abstractions, and interfaces that piece it together meaningfully — and we own the design, implementation, testing, and lifecycle of what we build through sound software engineering practices and SRE principles\n \nKey Responsibilities \n1 · Design, build, and maintain platform services, APIs, SDKs, and internal tools used across engineering teams\n2 · Own platform services end-to-end — from design and implementation through production operation and continuous improvement, writing high-quality, testable code throughout\n3 · Design and improve CI/CD workflows and developer automation with a focus on usability and efficiency\n4 · Apply distributed systems and backend engineering principles to design scalable, resilient services and APIs\n5 · Production ownership of the services and tools you build — including observability, debugging, and incident response\n \nQualifications & Skills \nMinimum\nExpert-level proficiency in TypeScript/Node.js building production-grade APIs, services, developer tools, and developer-facing UIs (React or similar), with strong automated testing practices (unit, integration, E2E) \nStrong software engineering fundamentals — distributed systems, API design, and production backend services, with a proven ability to make pragmatic trade-offs across scalability, reliability, and developer experience\nWorking proficiency with observability (metrics, logging, distributed tracing, SLI/SLO frameworks) and production ownership of services you build — including incident response and post-mortems\nStrong proficiency with Kubernetes — building software abstractions and APIs, extending capabilities through custom controllers and operators\nStrong proficiency designing and building CI/CD pipelines optimized for security, compliance, and developer experience\nWorking proficiency with Infrastructure as Code (Terraform, Pulumi), GitOps practices, and cloud-native environments\n Strong communication, influence, and documentation skills — able to drive adoption of platform patterns, translate technical complexity for diverse audiences, and produce ADRs, runbooks, and developer- facing documentation\nPreferred:\nExperience building internal developer platforms or platform-as-a-product initiatives, including developer portals and self-service tooling \nExperience with AI/ML integration: LLM APIs, intelligent automation, AI-assisted developer tooling, and agentic patterns\nWorking proficiency with cloud security practices (IAM, secret handling, encryption), compliance tooling (HIPAA, SOC 2, HITRUST), or cloud cost optimization (FinOps)\n#LI-AV1\n#LI-Hybrid \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job Summary:
\n
\n\n
The Platform Engineering team is a close-knit group of highly senior engineers focused on building software products for developers — from internal APIs and services to developer tooling, CI/CD frameworks, and Kubernetes-based abstractions. We treat our platform as a product — prioritizing usability, adoption, and developer experience as first-class concerns. You will spend a significant portion of your time writing code — building platform services, APIs, and developer tooling used across engineering teams. This is a rare opportunity to work alongside highly experienced engineers on meaningful software problems where your ideas and expertise truly matter. The team operates in Hybrid, focusing office time for meaningful collaboration.
\n
Platform Engineering exists to empower product engineering teams to build, deploy, and operate healthcare software faster, more reliably, and more securely. We solve complex cross-functional problems through well-designed software systems — building APIs, services, and developer-facing applications that reduce cognitive load so development teams can focus on delivering value to clinicians and patients. We may not own every part of the stack, but we engineer the APIs, abstractions, and interfaces that piece it together meaningfully — and we own the design, implementation, testing, and lifecycle of what we build through sound software engineering practices and SRE principles
\n
\nKey Responsibilities
\n1 · Design, build, and maintain platform services, APIs, SDKs, and internal tools used across engineering teams
\n2 · Own platform services end-to-end — from design and implementation through production operation and continuous improvement, writing high-quality, testable code throughout
\n3 · Design and improve CI/CD workflows and developer automation with a focus on usability and efficiency
\n4 · Apply distributed systems and backend engineering principles to design scalable, resilient services and APIs
\n5 · Production ownership of the services and tools you build — including observability, debugging, and incident response
\n
\nQualifications & Skills
\nMinimum
\n\n- \n
Expert-level proficiency in TypeScript/Node.js building production-grade APIs, services, developer tools, and developer-facing UIs (React or similar), with strong automated testing practices (unit, integration, E2E)
\n \n- \n
Strong software engineering fundamentals — distributed systems, API design, and production backend services, with a proven ability to make pragmatic trade-offs across scalability, reliability, and developer experience
\n \n- \n
Working proficiency with observability (metrics, logging, distributed tracing, SLI/SLO frameworks) and production ownership of services you build — including incident response and post-mortems
\n \n- \n
Strong proficiency with Kubernetes — building software abstractions and APIs, extending capabilities through custom controllers and operators
\n \n- \n
Strong proficiency designing and building CI/CD pipelines optimized for security, compliance, and developer experience
\n \n- \n
Working proficiency with Infrastructure as Code (Terraform, Pulumi), GitOps practices, and cloud-native environments
\n \n- \n
Strong communication, influence, and documentation skills — able to drive adoption of platform patterns, translate technical complexity for diverse audiences, and produce ADRs, runbooks, and developer- facing documentation
\n \n
\nPreferred:
\n\n- Experience building internal developer platforms or platform-as-a-product initiatives, including developer portals and self-service tooling
\n- Experience with AI/ML integration: LLM APIs, intelligent automation, AI-assisted developer tooling, and agentic patterns
\n- Working proficiency with cloud security practices (IAM, secret handling, encryption), compliance tooling (HIPAA, SOC 2, HITRUST), or cloud cost optimization (FinOps)
\n
\n#LI-AV1
\n#LI-Hybrid
","id":"560fc3cf-e98e-44aa-b9b8-3ac3f3513b68","lists":[],"salaryRange":{"min":142700,"max":158600,"currency":"CAD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $142,700 $158.600 + bonus + benefits. (overtime eligible). Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $142,700 $158.600 + bonus + benefits. (overtime eligible). Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n","text":"Senior Software Engineer, Platform Engineering","country":"CA","workplaceType":"hybrid","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Job Summary:
\n
\n\n
The Platform Engineering team is a close-knit group of highly senior engineers focused on building software products for developers — from internal APIs and services to developer tooling, CI/CD frameworks, and Kubernetes-based abstractions. We treat our platform as a product — prioritizing usability, adoption, and developer experience as first-class concerns. You will spend a significant portion of your time writing code — building platform services, APIs, and developer tooling used across engineering teams. This is a rare opportunity to work alongside highly experienced engineers on meaningful software problems where your ideas and expertise truly matter. The team operates in Hybrid, focusing office time for meaningful collaboration.
\n
Platform Engineering exists to empower product engineering teams to build, deploy, and operate healthcare software faster, more reliably, and more securely. We solve complex cross-functional problems through well-designed software systems — building APIs, services, and developer-facing applications that reduce cognitive load so development teams can focus on delivering value to clinicians and patients. We may not own every part of the stack, but we engineer the APIs, abstractions, and interfaces that piece it together meaningfully — and we own the design, implementation, testing, and lifecycle of what we build through sound software engineering practices and SRE principles
\n
\nKey Responsibilities
\n1 · Design, build, and maintain platform services, APIs, SDKs, and internal tools used across engineering teams
\n2 · Own platform services end-to-end — from design and implementation through production operation and continuous improvement, writing high-quality, testable code throughout
\n3 · Design and improve CI/CD workflows and developer automation with a focus on usability and efficiency
\n4 · Apply distributed systems and backend engineering principles to design scalable, resilient services and APIs
\n5 · Production ownership of the services and tools you build — including observability, debugging, and incident response
\n
\nQualifications & Skills
\nMinimum
\n\n- \n
Expert-level proficiency in TypeScript/Node.js building production-grade APIs, services, developer tools, and developer-facing UIs (React or similar), with strong automated testing practices (unit, integration, E2E)
\n \n- \n
Strong software engineering fundamentals — distributed systems, API design, and production backend services, with a proven ability to make pragmatic trade-offs across scalability, reliability, and developer experience
\n \n- \n
Working proficiency with observability (metrics, logging, distributed tracing, SLI/SLO frameworks) and production ownership of services you build — including incident response and post-mortems
\n \n- \n
Strong proficiency with Kubernetes — building software abstractions and APIs, extending capabilities through custom controllers and operators
\n \n- \n
Strong proficiency designing and building CI/CD pipelines optimized for security, compliance, and developer experience
\n \n- \n
Working proficiency with Infrastructure as Code (Terraform, Pulumi), GitOps practices, and cloud-native environments
\n \n- \n
Strong communication, influence, and documentation skills — able to drive adoption of platform patterns, translate technical complexity for diverse audiences, and produce ADRs, runbooks, and developer- facing documentation
\n \n
\nPreferred:
\n\n- Experience building internal developer platforms or platform-as-a-product initiatives, including developer portals and self-service tooling
\n- Experience with AI/ML integration: LLM APIs, intelligent automation, AI-assisted developer tooling, and agentic patterns
\n- Working proficiency with cloud security practices (IAM, secret handling, encryption), compliance tooling (HIPAA, SOC 2, HITRUST), or cloud cost optimization (FinOps)
\n
\n#LI-AV1
\n#LI-Hybrid
","descriptionBodyPlain":"Job Summary:\n \nThe Platform Engineering team is a close-knit group of highly senior engineers focused on building software products for developers — from internal APIs and services to developer tooling, CI/CD frameworks, and Kubernetes-based abstractions. We treat our platform as a product — prioritizing usability, adoption, and developer experience as first-class concerns. You will spend a significant portion of your time writing code — building platform services, APIs, and developer tooling used across engineering teams. This is a rare opportunity to work alongside highly experienced engineers on meaningful software problems where your ideas and expertise truly matter. The team operates in Hybrid, focusing office time for meaningful collaboration.\nPlatform Engineering exists to empower product engineering teams to build, deploy, and operate healthcare software faster, more reliably, and more securely. We solve complex cross-functional problems through well-designed software systems — building APIs, services, and developer-facing applications that reduce cognitive load so development teams can focus on delivering value to clinicians and patients. We may not own every part of the stack, but we engineer the APIs, abstractions, and interfaces that piece it together meaningfully — and we own the design, implementation, testing, and lifecycle of what we build through sound software engineering practices and SRE principles\n \nKey Responsibilities \n1 · Design, build, and maintain platform services, APIs, SDKs, and internal tools used across engineering teams\n2 · Own platform services end-to-end — from design and implementation through production operation and continuous improvement, writing high-quality, testable code throughout\n3 · Design and improve CI/CD workflows and developer automation with a focus on usability and efficiency\n4 · Apply distributed systems and backend engineering principles to design scalable, resilient services and APIs\n5 · Production ownership of the services and tools you build — including observability, debugging, and incident response\n \nQualifications & Skills \nMinimum\nExpert-level proficiency in TypeScript/Node.js building production-grade APIs, services, developer tools, and developer-facing UIs (React or similar), with strong automated testing practices (unit, integration, E2E) \nStrong software engineering fundamentals — distributed systems, API design, and production backend services, with a proven ability to make pragmatic trade-offs across scalability, reliability, and developer experience\nWorking proficiency with observability (metrics, logging, distributed tracing, SLI/SLO frameworks) and production ownership of services you build — including incident response and post-mortems\nStrong proficiency with Kubernetes — building software abstractions and APIs, extending capabilities through custom controllers and operators\nStrong proficiency designing and building CI/CD pipelines optimized for security, compliance, and developer experience\nWorking proficiency with Infrastructure as Code (Terraform, Pulumi), GitOps practices, and cloud-native environments\n Strong communication, influence, and documentation skills — able to drive adoption of platform patterns, translate technical complexity for diverse audiences, and produce ADRs, runbooks, and developer- facing documentation\nPreferred:\nExperience building internal developer platforms or platform-as-a-product initiatives, including developer portals and self-service tooling \nExperience with AI/ML integration: LLM APIs, intelligent automation, AI-assisted developer tooling, and agentic patterns\nWorking proficiency with cloud security practices (IAM, secret handling, encryption), compliance tooling (HIPAA, SOC 2, HITRUST), or cloud cost optimization (FinOps)\n#LI-AV1\n#LI-Hybrid \n","hostedUrl":"https://jobs.lever.co/pointclickcare/560fc3cf-e98e-44aa-b9b8-3ac3f3513b68","applyUrl":"https://jobs.lever.co/pointclickcare/560fc3cf-e98e-44aa-b9b8-3ac3f3513b68/apply"},{"additionalPlain":"PointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga, Ontario","team":"Engineering","allLocations":["Mississauga, Ontario"]},"createdAt":1778102475764,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nOverview:\nAs a Manager of Software Engineering reporting to the Director of Engineering, you’ll lead multiple Agile teams to deliver high-quality software solutions. You’ll own the technical design, drive execution from concept to post-launch, and ensure alignment with business goals and engineering best practices.\n \nKey Responsibilities:\n•Demonstrated technical expertise equivalent to a Senior Software Engineer, with hands‑on experience in code reviews,system design, and technical decision‑making, enabling confident guidance of engineers on architecture, quality, and best practices.\n•Lead and mentor cross-functional teams of developers and team of engineers.\n•Drive end-to-end delivery of software projects using Agile methodologies.\n•Own technical design and architecture decisions in collaboration with stakeholders.\n•Ensure high-quality releases through strong process management and technical oversight.\n•Partner with product managers to align development with user needs and business priorities.\n•Continuously improve team performance, structure, and development practices.\n•Manage vendor relationships and represent the company in technical discussions.\n•Champion an AI-first culture, encouraging teams to rapidly innovate, experiment, and drive adoption of AI capabilities to enhance product performance and efficiency.\n \nWhat You Bring:\n•Proven experience leading software development teams and delivering enterprise applications.\n•Strong background in Java,SQL, and web technologies.\n•Deep understanding of Agile practices and software development life cycle.\n•Excellent leadership, communication, and problem-solving skills.\n•Ability to drive results, manage complexity, and foster a high-performance culture.\n•Nice to have experience: leveraging AI technologies and frameworks to deliver software solutions\n \n#LI-AJ1\n#LI-remote\n \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Overview:
\nAs a Manager of Software Engineering reporting to the Director of Engineering, you’ll lead multiple Agile teams to deliver high-quality software solutions. You’ll own the technical design, drive execution from concept to post-launch, and ensure alignment with business goals and engineering best practices.
\n
\nKey Responsibilities:
\n•Demonstrated technical expertise equivalent to a Senior Software Engineer, with hands‑on experience in code reviews, system design, and technical decision‑making, enabling confident guidance of engineers on architecture, quality, and best practices.
\n•Lead and mentor cross-functional teams of developers and team of engineers.
\n•Drive end-to-end delivery of software projects using Agile methodologies.
\n•Own technical design and architecture decisions in collaboration with stakeholders.
\n•Ensure high-quality releases through strong process management and technical oversight.
\n•Partner with product managers to align development with user needs and business priorities.
\n•Continuously improve team performance, structure, and development practices.
\n•Manage vendor relationships and represent the company in technical discussions.
\n•Champion an AI-first culture, encouraging teams to rapidly innovate, experiment, and drive adoption of AI capabilities to enhance product performance and efficiency.
\n
\nWhat You Bring:
\n•Proven experience leading software development teams and delivering enterprise applications.
\n•Strong background in Java,SQL, and web technologies.
\n•Deep understanding of Agile practices and software development life cycle.
\n•Excellent leadership, communication, and problem-solving skills.
\n•Ability to drive results, manage complexity, and foster a high-performance culture.
\n•Nice to have experience: leveraging AI technologies and frameworks to deliver software solutions
\n
\n#LI-AJ1
\n#LI-remote
\n
","id":"2870f41a-b610-4896-90f4-65c9ce3a8ccc","lists":[],"salaryRange":{"min":156000,"max":174000,"currency":"CAD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $156,000-174,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $156,000-174,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. \n","text":"Software Engineering Manager","country":"CA","workplaceType":"hybrid","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Overview:
\nAs a Manager of Software Engineering reporting to the Director of Engineering, you’ll lead multiple Agile teams to deliver high-quality software solutions. You’ll own the technical design, drive execution from concept to post-launch, and ensure alignment with business goals and engineering best practices.
\n
\nKey Responsibilities:
\n•Demonstrated technical expertise equivalent to a Senior Software Engineer, with hands‑on experience in code reviews, system design, and technical decision‑making, enabling confident guidance of engineers on architecture, quality, and best practices.
\n•Lead and mentor cross-functional teams of developers and team of engineers.
\n•Drive end-to-end delivery of software projects using Agile methodologies.
\n•Own technical design and architecture decisions in collaboration with stakeholders.
\n•Ensure high-quality releases through strong process management and technical oversight.
\n•Partner with product managers to align development with user needs and business priorities.
\n•Continuously improve team performance, structure, and development practices.
\n•Manage vendor relationships and represent the company in technical discussions.
\n•Champion an AI-first culture, encouraging teams to rapidly innovate, experiment, and drive adoption of AI capabilities to enhance product performance and efficiency.
\n
\nWhat You Bring:
\n•Proven experience leading software development teams and delivering enterprise applications.
\n•Strong background in Java,SQL, and web technologies.
\n•Deep understanding of Agile practices and software development life cycle.
\n•Excellent leadership, communication, and problem-solving skills.
\n•Ability to drive results, manage complexity, and foster a high-performance culture.
\n•Nice to have experience: leveraging AI technologies and frameworks to deliver software solutions
\n
\n#LI-AJ1
\n#LI-remote
\n
","descriptionBodyPlain":"Overview:\nAs a Manager of Software Engineering reporting to the Director of Engineering, you’ll lead multiple Agile teams to deliver high-quality software solutions. You’ll own the technical design, drive execution from concept to post-launch, and ensure alignment with business goals and engineering best practices.\n \nKey Responsibilities:\n•Demonstrated technical expertise equivalent to a Senior Software Engineer, with hands‑on experience in code reviews,system design, and technical decision‑making, enabling confident guidance of engineers on architecture, quality, and best practices.\n•Lead and mentor cross-functional teams of developers and team of engineers.\n•Drive end-to-end delivery of software projects using Agile methodologies.\n•Own technical design and architecture decisions in collaboration with stakeholders.\n•Ensure high-quality releases through strong process management and technical oversight.\n•Partner with product managers to align development with user needs and business priorities.\n•Continuously improve team performance, structure, and development practices.\n•Manage vendor relationships and represent the company in technical discussions.\n•Champion an AI-first culture, encouraging teams to rapidly innovate, experiment, and drive adoption of AI capabilities to enhance product performance and efficiency.\n \nWhat You Bring:\n•Proven experience leading software development teams and delivering enterprise applications.\n•Strong background in Java,SQL, and web technologies.\n•Deep understanding of Agile practices and software development life cycle.\n•Excellent leadership, communication, and problem-solving skills.\n•Ability to drive results, manage complexity, and foster a high-performance culture.\n•Nice to have experience: leveraging AI technologies and frameworks to deliver software solutions\n \n#LI-AJ1\n#LI-remote\n \n","hostedUrl":"https://jobs.lever.co/pointclickcare/2870f41a-b610-4896-90f4-65c9ce3a8ccc","applyUrl":"https://jobs.lever.co/pointclickcare/2870f41a-b610-4896-90f4-65c9ce3a8ccc/apply"},{"additionalPlain":"#LI-MG1\n#LI-Remote\n \nCorp B -P1\n\n\nPointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"#LI-MG1
\n#LI-Remote
\n
\nCorp B -P1
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Customer Operations","allLocations":["Remote, USA"]},"createdAt":1778691392035,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nMust be located in the US for Eligibility \n \n \nAbout the Role:\n \nOur Support team provides end-user support to our diverse base of professionals. Our team works as the first point of contact for a wide range of technology related issues. If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service – then, we certainly have the right opportunity for you! PointClickCare is currently looking for a motivated individual to join our team as the support analyst on the Clinical team. \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Must be located in the US for Eligibility
\n
\n
\nAbout the Role:
\n
\nOur Support team provides end-user support to our diverse base of professionals. Our team works as the first point of contact for a wide range of technology related issues. If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service – then, we certainly have the right opportunity for you! PointClickCare is currently looking for a motivated individual to join our team as the support analyst on the Clinical team.
","id":"2a8ebc8e-2f0c-4d9d-a69d-216adeb0fa95","lists":[{"text":"Key Responsibilities: ","content":"\nProvide timely and world class customer support to users via multiple channels\nManage incoming support cases by prioritizing based on severity and or re-route to other departments as required\nTake ownership and follow up on open cases which are unresolved\nBuild strong client relationships by following up with customers in a timely manner\nMaintain knowledge articles for publishing on the support portal for customers to find frequently asked questions\nMaintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system\nSupport the department’s goals, objectives, and deliverables \nWork shifts between 8am and 8pm as required\n"},{"text":"Your Key Strengths: ","content":"\nExposure to AI tools and a desire to leverage them to enhance your work content and user experience\nAbility to handle clients professionally and with a high level of confidence during all interactions\nAbility to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members\nMust excel in a fast-paced environment where critical thinking and time management skills are required for success\nSound understanding of API and service technologies and functions\nTake initiatives and help establish a positive team environment built on mutual trust and respect\nParticipate in the development and improvement of operational tools and processes\nDemonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learning\nInnovative thinker who is positive, proactive, takes accountability and readily embraces change\nMust be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals\nAbility to establish and maintain effective working relationships with internal and external stakeholders \nDegree, or Post-Secondary Education -Information Technology, or related technical field preferred\nExperience in a technical support position an asset \n"}],"salaryRange":{"min":55000,"currency":"USD","interval":"per-year-salary","max":65000},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 - $65,000 - Performance based bonus and fulltime benefits.
\n
\n
\nOur salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.
\nOvertime eligible.
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 - $65,000 - Performance based bonus and fulltime benefits. \n \n \nOur salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.\n\nOvertime eligible.\n\n","text":"Solutions Analyst (EHR Support)","country":"US","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Must be located in the US for Eligibility
\n
\n
\nAbout the Role:
\n
\nOur Support team provides end-user support to our diverse base of professionals. Our team works as the first point of contact for a wide range of technology related issues. If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service – then, we certainly have the right opportunity for you! PointClickCare is currently looking for a motivated individual to join our team as the support analyst on the Clinical team.
","descriptionBodyPlain":"Must be located in the US for Eligibility \n \n \nAbout the Role:\n \nOur Support team provides end-user support to our diverse base of professionals. Our team works as the first point of contact for a wide range of technology related issues. If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service – then, we certainly have the right opportunity for you! PointClickCare is currently looking for a motivated individual to join our team as the support analyst on the Clinical team. \n","hostedUrl":"https://jobs.lever.co/pointclickcare/2a8ebc8e-2f0c-4d9d-a69d-216adeb0fa95","applyUrl":"https://jobs.lever.co/pointclickcare/2a8ebc8e-2f0c-4d9d-a69d-216adeb0fa95/apply"},{"additionalPlain":"#LI-MG1\n#LI-Remote\nTech B - P1\n\n\nPointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"#LI-MG1
\n#LI-Remote
\nTech B - P1
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote or In Office","team":"Customer Operations","allLocations":["Remote or In Office"]},"createdAt":1780330053101,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nJob Summary:\n \nYou are responsible for the delivery and management of technical and integration interactions and will own the most challenging and interesting cases. As a customer facing support expert, you will be solution focused, and service oriented to advocate for the customers when working or escalating high priority cases and issues. In this role, it is equally important to accurately communicate system behaviors and next steps internally and externally. \n \nNOTE: This role provides both Business user Functional support and technical support.\n \n \nKey Responsibilities:\n \n•Develop an in-depth understanding of the product and processes to identify trends impacting functionality, availability, capacity, user satisfaction and infrastructure performance.\n•As a member of the Customer Support Department, your main area of responsibility will be to troubleshoot and resolve complex technical and integration related issues over the phone or through other electronic interactions\n•Work cross-functionally in an effective and professional manner with other departments to manage escalations, communicate root cause, solution and resolve cases and issues\n•Document user problems as per SOP, to proactively contribute to the investigation of defects and other issues to prevent re-occurrence.\n•Stay abreast of new features, tools and functionalities to maintain product expertise and assist with upskilling of support peers.\n•Be available to work between the hours of 8am to 8pm EST weekdays, occasional weekends, and on-call as required. \n•Coordinate and execute internal and external meetings to resolve problems.\n•Contributing to and helping maintain knowledge base tool.\n \nYour Key Strengths:\n \nExposure to AI tools and a desire to leverage them to enhance product management practices and product capabilities.\n•Post-secondary education preferably in Information Technology or related field, with 1-2 years of SaaS support experience\n•Aptitude for data analysis and interpretation or Quality Assurance experience.\n•Experience supporting API’s, Oauth, OpenID, SOAP, REST, JavaScript, SQL, HL7 and XML.\n•Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment.\n•Strong communication, relationship management skills.\n•Problem solving and documents skills with attention to detail.\n•Strong technical investigative and analytical skills.\n•Strong communication, relationship management, problem solving and documentation skills with attention to detail.\n•Experience with AppDynamics, Rhapsody Integration Engine, Laboratory/Radiology/Pharmacy Management Systems is a plus\n•Experience with performance monitoring technologies and diagnostic tools\n•Experience with Cloud infrastructure or scalable, high performance web applications\n•Prior experience using New Relic, DataDog, Sales Force/Service Cloud, Right Answers and PointClickCare is an asset\n•1 -2 years RDBMS experience, preference for SQL Server\n•Experience with Sales Force/Service Cloud, Confluence.\n•Experience with Knowledge-Centre Support (KCS).\n•ITIL principles a plus\n \n \n \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job Summary:
\n
\nYou are responsible for the delivery and management of technical and integration interactions and will own the most challenging and interesting cases. As a customer facing support expert, you will be solution focused, and service oriented to advocate for the customers when working or escalating high priority cases and issues. In this role, it is equally important to accurately communicate system behaviors and next steps internally and externally.
\n
\nNOTE: This role provides both Business user Functional support and technical support.
\n
\n
\nKey Responsibilities:
\n
\n•Develop an in-depth understanding of the product and processes to identify trends impacting functionality, availability, capacity, user satisfaction and infrastructure performance.
\n•As a member of the Customer Support Department, your main area of responsibility will be to troubleshoot and resolve complex technical and integration related issues over the phone or through other electronic interactions
\n•Work cross-functionally in an effective and professional manner with other departments to manage escalations, communicate root cause, solution and resolve cases and issues
\n•Document user problems as per SOP, to proactively contribute to the investigation of defects and other issues to prevent re-occurrence.
\n•Stay abreast of new features, tools and functionalities to maintain product expertise and assist with upskilling of support peers.
\n•Be available to work between the hours of 8am to 8pm EST weekdays, occasional weekends, and on-call as required.
\n•Coordinate and execute internal and external meetings to resolve problems.
\n•Contributing to and helping maintain knowledge base tool.
\n
\nYour Key Strengths:
\n
\nExposure to AI tools and a desire to leverage them to enhance product management practices and product capabilities.
\n•Post-secondary education preferably in Information Technology or related field, with 1-2 years of SaaS support experience
\n•Aptitude for data analysis and interpretation or Quality Assurance experience.
\n•Experience supporting API’s, Oauth, OpenID, SOAP, REST, JavaScript, SQL, HL7 and XML.
\n•Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment.
\n•Strong communication, relationship management skills.
\n•Problem solving and documents skills with attention to detail.
\n•Strong technical investigative and analytical skills.
\n•Strong communication, relationship management, problem solving and documentation skills with attention to detail.
\n•Experience with AppDynamics, Rhapsody Integration Engine, Laboratory/Radiology/Pharmacy Management Systems is a plus
\n•Experience with performance monitoring technologies and diagnostic tools
\n•Experience with Cloud infrastructure or scalable, high performance web applications
\n•Prior experience using New Relic, DataDog, Sales Force/Service Cloud, Right Answers and PointClickCare is an asset
\n•1 -2 years RDBMS experience, preference for SQL Server
\n•Experience with Sales Force/Service Cloud, Confluence.
\n•Experience with Knowledge-Centre Support (KCS).
\n•ITIL principles a plus
\n
\n
\n
","id":"aa350ca4-59d6-4ffd-aa7f-00dceb82c3a6","lists":[],"salaryRange":{"min":55000,"max":62000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 - $62,000 with fulltime benefits!
\n
\nOur salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
\nOvertime Eligible
","salaryDescriptionPlain":"At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 - $62,000 with fulltime benefits!\n \nOur salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n \nOvertime Eligible\n","text":"Solutions Analyst (TAM, Customer Support)","country":"US","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Job Summary:
\n
\nYou are responsible for the delivery and management of technical and integration interactions and will own the most challenging and interesting cases. As a customer facing support expert, you will be solution focused, and service oriented to advocate for the customers when working or escalating high priority cases and issues. In this role, it is equally important to accurately communicate system behaviors and next steps internally and externally.
\n
\nNOTE: This role provides both Business user Functional support and technical support.
\n
\n
\nKey Responsibilities:
\n
\n•Develop an in-depth understanding of the product and processes to identify trends impacting functionality, availability, capacity, user satisfaction and infrastructure performance.
\n•As a member of the Customer Support Department, your main area of responsibility will be to troubleshoot and resolve complex technical and integration related issues over the phone or through other electronic interactions
\n•Work cross-functionally in an effective and professional manner with other departments to manage escalations, communicate root cause, solution and resolve cases and issues
\n•Document user problems as per SOP, to proactively contribute to the investigation of defects and other issues to prevent re-occurrence.
\n•Stay abreast of new features, tools and functionalities to maintain product expertise and assist with upskilling of support peers.
\n•Be available to work between the hours of 8am to 8pm EST weekdays, occasional weekends, and on-call as required.
\n•Coordinate and execute internal and external meetings to resolve problems.
\n•Contributing to and helping maintain knowledge base tool.
\n
\nYour Key Strengths:
\n
\nExposure to AI tools and a desire to leverage them to enhance product management practices and product capabilities.
\n•Post-secondary education preferably in Information Technology or related field, with 1-2 years of SaaS support experience
\n•Aptitude for data analysis and interpretation or Quality Assurance experience.
\n•Experience supporting API’s, Oauth, OpenID, SOAP, REST, JavaScript, SQL, HL7 and XML.
\n•Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment.
\n•Strong communication, relationship management skills.
\n•Problem solving and documents skills with attention to detail.
\n•Strong technical investigative and analytical skills.
\n•Strong communication, relationship management, problem solving and documentation skills with attention to detail.
\n•Experience with AppDynamics, Rhapsody Integration Engine, Laboratory/Radiology/Pharmacy Management Systems is a plus
\n•Experience with performance monitoring technologies and diagnostic tools
\n•Experience with Cloud infrastructure or scalable, high performance web applications
\n•Prior experience using New Relic, DataDog, Sales Force/Service Cloud, Right Answers and PointClickCare is an asset
\n•1 -2 years RDBMS experience, preference for SQL Server
\n•Experience with Sales Force/Service Cloud, Confluence.
\n•Experience with Knowledge-Centre Support (KCS).
\n•ITIL principles a plus
\n
\n
\n
","descriptionBodyPlain":"Job Summary:\n \nYou are responsible for the delivery and management of technical and integration interactions and will own the most challenging and interesting cases. As a customer facing support expert, you will be solution focused, and service oriented to advocate for the customers when working or escalating high priority cases and issues. In this role, it is equally important to accurately communicate system behaviors and next steps internally and externally. \n \nNOTE: This role provides both Business user Functional support and technical support.\n \n \nKey Responsibilities:\n \n•Develop an in-depth understanding of the product and processes to identify trends impacting functionality, availability, capacity, user satisfaction and infrastructure performance.\n•As a member of the Customer Support Department, your main area of responsibility will be to troubleshoot and resolve complex technical and integration related issues over the phone or through other electronic interactions\n•Work cross-functionally in an effective and professional manner with other departments to manage escalations, communicate root cause, solution and resolve cases and issues\n•Document user problems as per SOP, to proactively contribute to the investigation of defects and other issues to prevent re-occurrence.\n•Stay abreast of new features, tools and functionalities to maintain product expertise and assist with upskilling of support peers.\n•Be available to work between the hours of 8am to 8pm EST weekdays, occasional weekends, and on-call as required. \n•Coordinate and execute internal and external meetings to resolve problems.\n•Contributing to and helping maintain knowledge base tool.\n \nYour Key Strengths:\n \nExposure to AI tools and a desire to leverage them to enhance product management practices and product capabilities.\n•Post-secondary education preferably in Information Technology or related field, with 1-2 years of SaaS support experience\n•Aptitude for data analysis and interpretation or Quality Assurance experience.\n•Experience supporting API’s, Oauth, OpenID, SOAP, REST, JavaScript, SQL, HL7 and XML.\n•Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment.\n•Strong communication, relationship management skills.\n•Problem solving and documents skills with attention to detail.\n•Strong technical investigative and analytical skills.\n•Strong communication, relationship management, problem solving and documentation skills with attention to detail.\n•Experience with AppDynamics, Rhapsody Integration Engine, Laboratory/Radiology/Pharmacy Management Systems is a plus\n•Experience with performance monitoring technologies and diagnostic tools\n•Experience with Cloud infrastructure or scalable, high performance web applications\n•Prior experience using New Relic, DataDog, Sales Force/Service Cloud, Right Answers and PointClickCare is an asset\n•1 -2 years RDBMS experience, preference for SQL Server\n•Experience with Sales Force/Service Cloud, Confluence.\n•Experience with Knowledge-Centre Support (KCS).\n•ITIL principles a plus\n \n \n \n","hostedUrl":"https://jobs.lever.co/pointclickcare/aa350ca4-59d6-4ffd-aa7f-00dceb82c3a6","applyUrl":"https://jobs.lever.co/pointclickcare/aa350ca4-59d6-4ffd-aa7f-00dceb82c3a6/apply"},{"additionalPlain":"It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"#LI-TW1
\n#LI-Hybrid
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Contract","department":"PointClickCare","location":"Mississauga, Ontario","team":"Human Resources","allLocations":["Mississauga, Ontario"]},"createdAt":1779222407379,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Contract Duration:
\nUp to 16 months
\n
\nRole Purpose:
\nThis role provides senior-level HRIS coverage, ensuring continuity of day‑to‑day HR systems operations while supporting ongoing HR technology initiatives. The contractor will act as a trusted HRIS partner to HR, Payroll, and IT—stabilizing current-state SAP SuccessFactors operations while contributing to integration work, process improvements, and future-state platform readiness (including Workday migration activities, where applicable).
","id":"21d6bf7c-1806-4cd6-a172-9fde6c5e9420","lists":[{"text":"Key Responsibilities:","content":"\nHRIS Operations & Module Support\n\nServe as the primary HRIS partner for core HCM modules (primarily SAP SuccessFactors Employee Central, Compensation, Recruiting, Onboarding, Payroll, and Talent modules).\nProvide hands-on configuration, troubleshooting, and support across the employee lifecycle.\nSupport HR and Payroll teams with issue resolution, data corrections, and system inquiries.\n\n\nSystem Enhancements, Releases & Integrations\n\nManage and execute system changes including configuration updates, releases, enhancements, and integrations.\nSupport HR system integrations and data feeds using middleware or APIs (e.g., Dell Boomi, SAP CPI, file-based integrations).\nPartner with IT and vendors to resolve defects, manage incidents, and coordinate fixes.\n\n\nData Management, Security & Compliance\n\nPerform data migration activities, mass uploads, data mapping, and validation.\nMaintain Role-Based Permissions (RBP), workflow rules, MDF objects, and foundation objects.\nConduct data audits, support compliance activities, and ensure data integrity across systems\n\n\nTesting & Change Support\n\nLead and execute testing activities including SIT, UAT, regression, and end-to-end testing.\nSupport HR-led initiatives such as compensation planning cycles, reporting changes, and process updates.\nDocument changes, processes, and configuration decisions for continuity and audit readiness.\n\n\nReporting & Insights\n\nSupport standard and ad hoc reporting across HRIS platforms.\nAssist with dashboards, audits, and workforce analytics using SuccessFactors reporting and/or Power BI.\nPartner with HR stakeholders to translate reporting needs into system solutions.\n\n\nTransformation & Future-State Readiness\n\nProvide support for HR transformation efforts, including business process optimization and system readiness for future platform changes (e.g., SuccessFactors to Workday).\nContribute to migration preparation activities such as data cleanup, configuration rationalization, and reporting alignment. \n\n\n"},{"text":"Required Qualifications & Experience:","content":"\nMust Have:\n\n7+ years of senior HRIS experience in large enterprise environments.\nStrong hands-on experience with SAP SuccessFactors, especially Employee Central, including backend. \nExperience in REST APIs and integrations. \nProven experience supporting HRIS operations during high-volume, business-critical periods.\nExperience with HR system integrations, data feeds, or middleware.\nStrong testing, data validation, and troubleshooting skills.\nAbility to operate independently as a long-term contractor with minimal ramp-up.\n\n\nNice to Have:\n\nExposure to Workday (support, reporting, security, migration activities).\nExperience supporting compensation cycles, payroll, or time & attendance integrations.\nExperience with Python.\nExperience with web services.\nServiceNow HR case management exposure.\nExperience supporting HR transformations or platform transitions.\n\n\nCore Skills & Competencies:\n\nSAP SuccessFactors (EC, Compensation, Recruiting, Onboarding, Payroll, Talent)\nHRIS Administration & Configuration\nBusiness Rules, Workflows, MDF, Foundation Objects\nRole-Based Security / Permissions\nIntegrations (Boomi, CPI, APIs, file feeds)\nData Migration, Mass Uploads, Audits\nTesting (SIT, UAT, Regression)\nReporting & Dashboards\nCross-functional HR / Payroll / IT collaboration\nStrong documentation and communication skills\n\n\nEducation:\n\nBachelor’s degree in HR, Information Systems, Business, or related field\nMaster’s degree preferred but not required\n\n\n"}],"salaryRange":{"currency":"CAD","interval":"per-hour-wage","min":44.71,"max":49.52},"text":"Sr. HRIS Analyst (Contract)","country":"CA","workplaceType":"hybrid","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.\n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Contract Duration:
\nUp to 16 months
\n
\nRole Purpose:
\nThis role provides senior-level HRIS coverage, ensuring continuity of day‑to‑day HR systems operations while supporting ongoing HR technology initiatives. The contractor will act as a trusted HRIS partner to HR, Payroll, and IT—stabilizing current-state SAP SuccessFactors operations while contributing to integration work, process improvements, and future-state platform readiness (including Workday migration activities, where applicable).
","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/pointclickcare/21d6bf7c-1806-4cd6-a172-9fde6c5e9420","applyUrl":"https://jobs.lever.co/pointclickcare/21d6bf7c-1806-4cd6-a172-9fde6c5e9420/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote or Mississauga","team":"Product Management","allLocations":["Remote or Mississauga"]},"createdAt":1781029663483,"descriptionPlain":"","description":"\n
Job Title: Sr. Product Manager - Senior Living
Location: Canada - Remote
Hybrid/Remote: Remote or Hybrid Mississauga.
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
About the Team (Team overview)
\n
At PointClickCare, our Product team is on a mission to transform how senior living providers deliver care, combining deep domain expertise with a relentless focus on outcomes that matter. We operate at the intersection of healthcare and technology, building products that directly impact the lives of residents, caregivers, and the providers who serve them.
\n
You’re comfortable engaging directly with customers, collaborating across teams to solve meaningful problems, and bringing a natural curiosity and growth mindset to continuously improve outcomes and maximize value. This role is ideal for someone who thrives at the intersection of strategy and execution - someone who can translate complexity into clarity, turn insight into action, and consistently deliver meaningful value for customers.
\n
If you're energized by complex problems, motivated by purpose, and ready to shape what AI-powered care delivery looks like in senior living - you'll thrive here.
\n
Position Summary:
The Sr. AI Product Manager position will own critical workflows at the heart of the resident experience, shaping how data flows, decisions are made, and care is delivered across PointClickCare's platform. Partnering closely with engineering and cross-functional teams, you'll drive end-to-end product outcomes from discovery through delivery by engaging directly with customers, translating complexity into clarity, and turning insight into action.
\n
This role is ideal for a product leader who thrives at the intersection of strategy and execution and is excited to define what AI-powered care looks like in senior living.
\n
Key Responsibilities:
\n
\n- Own product strategy, roadmap, and execution for your portion of the Senior Living products.
\n- Become the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user.
\n- Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
\n- Maintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities.
\n- Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders on how to improve.
\n- Identify, communicate, and bring the right people together to manage risks timely and effectively.
Manage products through the full development lifecycle, from discovery and strategy through delivery and iteration. \n
\n
\n- Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
\n- Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
\n- Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.
\n- Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
\n- Understand the broader product portfolio and how solutions work together to create value for customers.
\n- Participate in industry events, and lead customer and partner facing engagements as a product expert.
\n- Understand competitive landscape.
\n- Inspire, energize, and motivate cross-functional teams.
\n
\n
Required Skills & Qualifications:
\n
\n- Bachelor’s Degree in business, computer science, or computer engineering.
\n- 5+ years of Software Product Management experience.
\n- Experience working in healthcare technology is a plus.
\n- Experience working with Cloud - Azure hosted environments.
\n- Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
\n- Strong written and oral communication skills with internal and external stakeholders.
\n- Solid understanding of Agile practices.
\n- Experience managing SaaS products.
\n
\n
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $133,200 - $148,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
PointClickCare Benefits & Perks
\n
\n- Benefits starting from Day 1
\n- Retirement Plan Matching (RRSP & 401K)
\n- Flexible Paid Time Off
\n- Lifestyle/Wellness Spending Account
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Learning Programs & Resources
\n- Employee Recognition … and more!
\n
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
\n
Job Title: Sr. Product Manager - Senior Living
Location: Canada - Remote
Hybrid/Remote: Remote or Hybrid Mississauga.
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
About the Team (Team overview)
\n
At PointClickCare, our Product team is on a mission to transform how senior living providers deliver care, combining deep domain expertise with a relentless focus on outcomes that matter. We operate at the intersection of healthcare and technology, building products that directly impact the lives of residents, caregivers, and the providers who serve them.
\n
You’re comfortable engaging directly with customers, collaborating across teams to solve meaningful problems, and bringing a natural curiosity and growth mindset to continuously improve outcomes and maximize value. This role is ideal for someone who thrives at the intersection of strategy and execution - someone who can translate complexity into clarity, turn insight into action, and consistently deliver meaningful value for customers.
\n
If you're energized by complex problems, motivated by purpose, and ready to shape what AI-powered care delivery looks like in senior living - you'll thrive here.
\n
Position Summary:
The Sr. AI Product Manager position will own critical workflows at the heart of the resident experience, shaping how data flows, decisions are made, and care is delivered across PointClickCare's platform. Partnering closely with engineering and cross-functional teams, you'll drive end-to-end product outcomes from discovery through delivery by engaging directly with customers, translating complexity into clarity, and turning insight into action.
\n
This role is ideal for a product leader who thrives at the intersection of strategy and execution and is excited to define what AI-powered care looks like in senior living.
\n
Key Responsibilities:
\n
\n- Own product strategy, roadmap, and execution for your portion of the Senior Living products.
\n- Become the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user.
\n- Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
\n- Maintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities.
\n- Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders on how to improve.
\n- Identify, communicate, and bring the right people together to manage risks timely and effectively.
Manage products through the full development lifecycle, from discovery and strategy through delivery and iteration. \n
\n
\n- Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
\n- Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
\n- Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.
\n- Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
\n- Understand the broader product portfolio and how solutions work together to create value for customers.
\n- Participate in industry events, and lead customer and partner facing engagements as a product expert.
\n- Understand competitive landscape.
\n- Inspire, energize, and motivate cross-functional teams.
\n
\n
Required Skills & Qualifications:
\n
\n- Bachelor’s Degree in business, computer science, or computer engineering.
\n- 5+ years of Software Product Management experience.
\n- Experience working in healthcare technology is a plus.
\n- Experience working with Cloud - Azure hosted environments.
\n- Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
\n- Strong written and oral communication skills with internal and external stakeholders.
\n- Solid understanding of Agile practices.
\n- Experience managing SaaS products.
\n
\n
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $133,200 - $148,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
PointClickCare Benefits & Perks
\n
\n- Benefits starting from Day 1
\n- Retirement Plan Matching (RRSP & 401K)
\n- Flexible Paid Time Off
\n- Lifestyle/Wellness Spending Account
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Learning Programs & Resources
\n- Employee Recognition … and more!
\n
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
\n
Job Title: Sr. Product Manager - Senior Living
Location: USA - Remote
Hybrid/Remote: Remote
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
About the Team
\n
At PointClickCare, our Product team is on a mission to transform how senior living providers deliver care, combining deep domain expertise with a relentless focus on outcomes that matter. We operate at the intersection of healthcare and technology, building products that directly impact the lives of residents, caregivers, and the providers who serve them.
\n
You’re comfortable engaging directly with customers, collaborating across teams to solve meaningful problems, and bringing a natural curiosity and growth mindset to continuously improve outcomes and maximize value. This role is ideal for someone who thrives at the intersection of strategy and execution - someone who can translate complexity into clarity, turn insight into action, and consistently deliver meaningful value for customers.
\n
If you're energized by complex problems, motivated by purpose, and ready to shape what AI-powered care delivery looks like in senior living - you'll thrive here.
\n
Position Summary:
\n
The Sr. AI Product Manager position will own critical workflows at the heart of the resident experience, shaping how data flows, decisions are made, and care is delivered across PointClickCare's platform. Partnering closely with engineering and cross-functional teams, you'll drive end-to-end product outcomes from discovery through delivery by engaging directly with customers, translating complexity into clarity, and turning insight into action.
\n
This role is ideal for a product leader who thrives at the intersection of strategy and execution and is excited to define what AI-powered care looks like in senior living.
\n
Key Responsibilities:
\n
\n- Own product strategy, roadmap, and execution for your portion of the Senior Living products.
\n- Become the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user.
\n- Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
\n- Maintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities.
\n- Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders on how to improve.
\n- Identify, communicate, and bring the right people together to manage risks timely and effectively.
Manage products through the full development lifecycle, from discovery and strategy through delivery and iteration. \n
\n
\n- Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
\n- Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
\n- Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.
\n- Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
\n- Understand the broader product portfolio and how solutions work together to create value for customers.
\n- Participate in industry events, and lead customer and partner facing engagements as a product expert.
\n- Understand competitive landscape.
\n- Inspire, energize, and motivate cross-functional teams.
\n
\n
Required Skills & Qualifications:
\n
\n- Bachelor’s Degree in business, computer science, or computer engineering.
\n- 5+ years of Software Product Management experience.
\n- Experience working in healthcare technology is a plus.
\n- Experience working with Cloud - Azure hosted environments.
\n- Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
\n- Strong written and oral communication skills with internal and external stakeholders.
\n- Solid understanding of Agile practices.
\n- Experience managing SaaS products.
\n
\n
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $144,600 - $160,700 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
PointClickCare Benefits & Perks
\n
\n- Benefits starting from Day 1
\n- Retirement Plan Matching (RRSP & 401K)
\n- Flexible Paid Time Off
\n- Lifestyle/Wellness Spending Account
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Learning Programs & Resources
\n- Employee Recognition … and more!
\n
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
\n
Job Title: Sr. Product Manager - Senior Living
Location: USA - Remote
Hybrid/Remote: Remote
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
About the Team
\n
At PointClickCare, our Product team is on a mission to transform how senior living providers deliver care, combining deep domain expertise with a relentless focus on outcomes that matter. We operate at the intersection of healthcare and technology, building products that directly impact the lives of residents, caregivers, and the providers who serve them.
\n
You’re comfortable engaging directly with customers, collaborating across teams to solve meaningful problems, and bringing a natural curiosity and growth mindset to continuously improve outcomes and maximize value. This role is ideal for someone who thrives at the intersection of strategy and execution - someone who can translate complexity into clarity, turn insight into action, and consistently deliver meaningful value for customers.
\n
If you're energized by complex problems, motivated by purpose, and ready to shape what AI-powered care delivery looks like in senior living - you'll thrive here.
\n
Position Summary:
\n
The Sr. AI Product Manager position will own critical workflows at the heart of the resident experience, shaping how data flows, decisions are made, and care is delivered across PointClickCare's platform. Partnering closely with engineering and cross-functional teams, you'll drive end-to-end product outcomes from discovery through delivery by engaging directly with customers, translating complexity into clarity, and turning insight into action.
\n
This role is ideal for a product leader who thrives at the intersection of strategy and execution and is excited to define what AI-powered care looks like in senior living.
\n
Key Responsibilities:
\n
\n- Own product strategy, roadmap, and execution for your portion of the Senior Living products.
\n- Become the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user.
\n- Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
\n- Maintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities.
\n- Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders on how to improve.
\n- Identify, communicate, and bring the right people together to manage risks timely and effectively.
Manage products through the full development lifecycle, from discovery and strategy through delivery and iteration. \n
\n
\n- Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
\n- Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
\n- Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.
\n- Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
\n- Understand the broader product portfolio and how solutions work together to create value for customers.
\n- Participate in industry events, and lead customer and partner facing engagements as a product expert.
\n- Understand competitive landscape.
\n- Inspire, energize, and motivate cross-functional teams.
\n
\n
Required Skills & Qualifications:
\n
\n- Bachelor’s Degree in business, computer science, or computer engineering.
\n- 5+ years of Software Product Management experience.
\n- Experience working in healthcare technology is a plus.
\n- Experience working with Cloud - Azure hosted environments.
\n- Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
\n- Strong written and oral communication skills with internal and external stakeholders.
\n- Solid understanding of Agile practices.
\n- Experience managing SaaS products.
\n
\n
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $144,600 - $160,700 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
PointClickCare Benefits & Perks
\n
\n- Benefits starting from Day 1
\n- Retirement Plan Matching (RRSP & 401K)
\n- Flexible Paid Time Off
\n- Lifestyle/Wellness Spending Account
\n- Parental & Caregiver Leaves
\n- Fertility & Adoption Support
\n- Continuous Development Support Program
\n- Employee Assistance Program
\n- Learning Programs & Resources
\n- Employee Recognition … and more!
\n
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
#LI-Hybrid
\n#LI-TW1
\n
\nCorp - D
\nLeader - 1
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga","team":"Finance","allLocations":["Mississauga"]},"createdAt":1773671953148,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nPosition Summary:\nReporting directly to the Senior Manager, the Team Lead, assumes full responsibility for the comprehensive management of large, complex accounts including accounts in the escalations phase, with a particular emphasis on business-to-business collections, account reconciliation, and collaborative engagement with both internal and external stakeholders. This individual will have exemplary verbal and written communication skills with the ability to engage and influence senior leaders.\nThe role of a Team Lead is pivotal in shaping both the strategic direction and operational effectiveness of the team. Beyond overseeing day-to-day collections on top key accounts and our escalations strategy, this position is responsible for driving initiatives that optimize cash flow, mitigate financial risk, and support organizational growth.\nThe ideal candidate will demonstrate meticulous attention to detail and sound judgment in navigating complex account scenarios, employing advanced negotiation and resolution strategies to secure payments while prioritizing customer retention and minimizing exposure to bad debt. The incumbent will be expected to prepare portfolio reports for management and actively participate in all escalation activities.\n As a subject matter expert, the Team Lead will contribute to the development of standard operating procedures (SOPs) and participate in cross-functional departmental projects, including system migrations. The role also provides critical support to the Senior Manager, Accounts Receivable in the creation, documentation, and delivery of team-level training on new processes, systems, and policies.\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
\n\n
Reporting directly to the Senior Manager, the Team Lead, assumes full responsibility for the comprehensive management of large, complex accounts including accounts in the escalations phase, with a particular emphasis on business-to-business collections, account reconciliation, and collaborative engagement with both internal and external stakeholders. This individual will have exemplary verbal and written communication skills with the ability to engage and influence senior leaders.
\n
The role of a Team Lead is pivotal in shaping both the strategic direction and operational effectiveness of the team. Beyond overseeing day-to-day collections on top key accounts and our escalations strategy, this position is responsible for driving initiatives that optimize cash flow, mitigate financial risk, and support organizational growth.
\n
The ideal candidate will demonstrate meticulous attention to detail and sound judgment in navigating complex account scenarios, employing advanced negotiation and resolution strategies to secure payments while prioritizing customer retention and minimizing exposure to bad debt. The incumbent will be expected to prepare portfolio reports for management and actively participate in all escalation activities.
\nAs a subject matter expert, the Team Lead will contribute to the development of standard operating procedures (SOPs) and participate in cross-functional departmental projects, including system migrations. The role also provides critical support to the Senior Manager, Accounts Receivable in the creation, documentation, and delivery of team-level training on new processes, systems, and policies.
\n
Performance Management:
\n\n
Demonstrate unwavering commitment to consistently achieving and exceeding monthly key performance indicators (KPIs) and cash collection targets, as established by the Senior Manager, Accounts Receivable. This includes the meticulous preparation, in-depth analysis, and timely submission of all required supporting reports, ensuring data integrity and actionable insights for leadership review.\n
Drive initiative-taking and innovative strategies for bad debt reduction by leveraging advanced data analytics for continuous process improvement. Actively monitor and address large at-risk accounts and ensure our escalation files are actioned in a timely manner. This also includes implementing targeted interventions to minimize financial exposure and optimize overall receivables performance. Maintain rigorous standards of accuracy, transparency, and accountability in all reporting and operational activities, ensuring full alignment with organizational objectives.\n\n
\n
Cross-Functional Collaboration:
\n\n
Drive efficient collaboration with internal partners to expedite the resolution of customer issues identified through direct engagement, fostering a culture of proactive problem-solving.\n\n
Process Improvement:
\n\n
Design and implement innovative processes and solutions aimed at optimizing payment outcomes and reducing the organization’s exposure to bad debt. Develop and maintain comprehensive and technical knowledge of collection processes and systems and leverage it to create training resources, generate reports, identify issues, propose solutions and introduce process improvements. \n\n
Operational Efficiency:
\n\n
Demonstrate a thorough and strategic understanding of both upstream and downstream business functions to proactively resolve cross-functional disputes and drive the creation of customer-focused solutions. Play a key role in the continuous improvement of collection processes, with a strong emphasis on reducing manual interventions and optimizing overall team productivity. Provide hands-on leadership and expertise during the implementation of new systems, ensuring seamless transitions and robust support for all stakeholders involved.\n
Foster a culture of operational excellence by promoting best practices, knowledge sharing, and ongoing professional development within the team.\n\n
People Leadership:
\n\n
Provide effective management and mentorship to a team of Escalations Enablement Specialists, ensuring high standards of performance and professional development. Monitor Team performance through recurring 1:1 connects, scheduled meetings, performance evaluation, reporting metrics and provide support to promote work-life balance, healthy member engagement and achievement of AR goals.\n\n
\n
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $82,000 - $91,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Position Summary:
\n\n
Reporting directly to the Senior Manager, the Team Lead, assumes full responsibility for the comprehensive management of large, complex accounts including accounts in the escalations phase, with a particular emphasis on business-to-business collections, account reconciliation, and collaborative engagement with both internal and external stakeholders. This individual will have exemplary verbal and written communication skills with the ability to engage and influence senior leaders.
\n
The role of a Team Lead is pivotal in shaping both the strategic direction and operational effectiveness of the team. Beyond overseeing day-to-day collections on top key accounts and our escalations strategy, this position is responsible for driving initiatives that optimize cash flow, mitigate financial risk, and support organizational growth.
\n
The ideal candidate will demonstrate meticulous attention to detail and sound judgment in navigating complex account scenarios, employing advanced negotiation and resolution strategies to secure payments while prioritizing customer retention and minimizing exposure to bad debt. The incumbent will be expected to prepare portfolio reports for management and actively participate in all escalation activities.
\nAs a subject matter expert, the Team Lead will contribute to the development of standard operating procedures (SOPs) and participate in cross-functional departmental projects, including system migrations. The role also provides critical support to the Senior Manager, Accounts Receivable in the creation, documentation, and delivery of team-level training on new processes, systems, and policies.
\n#Corp D-P3
\n#Remote
#MG-LI
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Customer Operations","allLocations":["Remote, USA"]},"createdAt":1781036803274,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nJob Summary:\n \nThe Technical Account Manager’s (TAM) key objectives are to proactively enhance the quality of service and to help clients better leverage the Long-Term & Post-Acute Care and Acute & Payer solutions. Teamed with the Customer Success Manager and the Support Team, the TAM acts as a technical liaison between the client and the organization, facilitating the communication, advocating on client’s behalf, and ensuring the right stakeholders are engaged in any project, communication and decision making. They are strong members of the Customer Support organization and report to the Manager, Technical Account Management\n \n Key Responsibilities: \n\n• Understanding client’s business and technical requirements\n• Proactively identifying and driving improvements that increase stability and scale of technical infrastructure\n• Proactive, solution-oriented problem solving, ensuring effective platform adoption \n• Conducting periodic meetings in conjunction with the Customer Success Manager to ensure on-going satisfaction and to maintain visibility of any technical projects \n• Providing answers to customer inquiries and managing a diverse and complex scope of support issues that go beyond help Desk questions \n• Using a deep understanding of the customer’s build to anticipate downstream impacts of changes and proactively mitigate risk associated with updates or changes \n• Developing action plans in collaboration with Customer Success Manager \n• Helping to identify opportunities to improve/optimize existing processes \n• Identifying and analyzing underlying trends and helping with root cause analysis \n• Acting as a direct point of escalation for high impact Support cases and/or projects \n• Ensuring clients have early visibility into product releases and roadmap \n• Providing customer feedback and potential opportunities to relevant internal groups\n \n \nYour Key Strengths:\n \n• Proven work experience in a TAM, Project Manager or similar client facing role \n• Experience dealing with large customers and complex support issues \n• Strong customer orientation and service skills \n• Proven ability to build rapport, trust, and respect with customer contacts at any level – from tactical to executive \n• Solid technical background with hands on experience in digital technologies \n• In-depth knowledge of the healthcare industry\n• An ability to grasp customers' business objectives \n• Engaged, pro-active and driven \n• Excellent verbal and written communication skills \n• Strong presentation skills \n• Strong analytical and problem-solving skills \n• Team player and able to work independently without supervision \n• Ability to influence, coordinate and interact internal and external stakeholders \n \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job Summary:
\n
\nThe Technical Account Manager’s (TAM) key objectives are to proactively enhance the quality of service and to help clients better leverage the Long-Term & Post-Acute Care and Acute & Payer solutions. Teamed with the Customer Success Manager and the Support Team, the TAM acts as a technical liaison between the client and the organization, facilitating the communication, advocating on client’s behalf, and ensuring the right stakeholders are engaged in any project, communication and decision making. They are strong members of the Customer Support organization and report to the Manager, Technical Account Management
\n
\n Key Responsibilities:
• Understanding client’s business and technical requirements
• Proactively identifying and driving improvements that increase stability and scale of technical infrastructure
• Proactive, solution-oriented problem solving, ensuring effective platform adoption
• Conducting periodic meetings in conjunction with the Customer Success Manager to ensure on-going satisfaction and to maintain visibility of any technical projects
• Providing answers to customer inquiries and managing a diverse and complex scope of support issues that go beyond help Desk questions
• Using a deep understanding of the customer’s build to anticipate downstream impacts of changes and proactively mitigate risk associated with updates or changes
• Developing action plans in collaboration with Customer Success Manager
• Helping to identify opportunities to improve/optimize existing processes
• Identifying and analyzing underlying trends and helping with root cause analysis
• Acting as a direct point of escalation for high impact Support cases and/or projects
• Ensuring clients have early visibility into product releases and roadmap
• Providing customer feedback and potential opportunities to relevant internal groups
\n
\nYour Key Strengths:
\n
• Proven work experience in a TAM, Project Manager or similar client facing role
• Experience dealing with large customers and complex support issues
• Strong customer orientation and service skills
• Proven ability to build rapport, trust, and respect with customer contacts at any level – from tactical to executive
• Solid technical background with hands on experience in digital technologies
• In-depth knowledge of the healthcare industry
• An ability to grasp customers' business objectives
• Engaged, pro-active and driven
• Excellent verbal and written communication skills
• Strong presentation skills
• Strong analytical and problem-solving skills
• Team player and able to work independently without supervision
• Ability to influence, coordinate and interact internal and external stakeholders
\n
","id":"e2aae306-5233-447a-84b5-20e7a166c0ff","lists":[],"salaryRange":{"min":100000,"max":110000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"\n
US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $100,000 - $110,000 + Fulltime benefits and other added incentives!
The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Job Summary:
\n
\nThe Technical Account Manager’s (TAM) key objectives are to proactively enhance the quality of service and to help clients better leverage the Long-Term & Post-Acute Care and Acute & Payer solutions. Teamed with the Customer Success Manager and the Support Team, the TAM acts as a technical liaison between the client and the organization, facilitating the communication, advocating on client’s behalf, and ensuring the right stakeholders are engaged in any project, communication and decision making. They are strong members of the Customer Support organization and report to the Manager, Technical Account Management
\n
\n Key Responsibilities:
• Understanding client’s business and technical requirements
• Proactively identifying and driving improvements that increase stability and scale of technical infrastructure
• Proactive, solution-oriented problem solving, ensuring effective platform adoption
• Conducting periodic meetings in conjunction with the Customer Success Manager to ensure on-going satisfaction and to maintain visibility of any technical projects
• Providing answers to customer inquiries and managing a diverse and complex scope of support issues that go beyond help Desk questions
• Using a deep understanding of the customer’s build to anticipate downstream impacts of changes and proactively mitigate risk associated with updates or changes
• Developing action plans in collaboration with Customer Success Manager
• Helping to identify opportunities to improve/optimize existing processes
• Identifying and analyzing underlying trends and helping with root cause analysis
• Acting as a direct point of escalation for high impact Support cases and/or projects
• Ensuring clients have early visibility into product releases and roadmap
• Providing customer feedback and potential opportunities to relevant internal groups
\n
\nYour Key Strengths:
\n
• Proven work experience in a TAM, Project Manager or similar client facing role
• Experience dealing with large customers and complex support issues
• Strong customer orientation and service skills
• Proven ability to build rapport, trust, and respect with customer contacts at any level – from tactical to executive
• Solid technical background with hands on experience in digital technologies
• In-depth knowledge of the healthcare industry
• An ability to grasp customers' business objectives
• Engaged, pro-active and driven
• Excellent verbal and written communication skills
• Strong presentation skills
• Strong analytical and problem-solving skills
• Team player and able to work independently without supervision
• Ability to influence, coordinate and interact internal and external stakeholders
\n
","descriptionBodyPlain":"Job Summary:\n \nThe Technical Account Manager’s (TAM) key objectives are to proactively enhance the quality of service and to help clients better leverage the Long-Term & Post-Acute Care and Acute & Payer solutions. Teamed with the Customer Success Manager and the Support Team, the TAM acts as a technical liaison between the client and the organization, facilitating the communication, advocating on client’s behalf, and ensuring the right stakeholders are engaged in any project, communication and decision making. They are strong members of the Customer Support organization and report to the Manager, Technical Account Management\n \n Key Responsibilities: \n\n• Understanding client’s business and technical requirements\n• Proactively identifying and driving improvements that increase stability and scale of technical infrastructure\n• Proactive, solution-oriented problem solving, ensuring effective platform adoption \n• Conducting periodic meetings in conjunction with the Customer Success Manager to ensure on-going satisfaction and to maintain visibility of any technical projects \n• Providing answers to customer inquiries and managing a diverse and complex scope of support issues that go beyond help Desk questions \n• Using a deep understanding of the customer’s build to anticipate downstream impacts of changes and proactively mitigate risk associated with updates or changes \n• Developing action plans in collaboration with Customer Success Manager \n• Helping to identify opportunities to improve/optimize existing processes \n• Identifying and analyzing underlying trends and helping with root cause analysis \n• Acting as a direct point of escalation for high impact Support cases and/or projects \n• Ensuring clients have early visibility into product releases and roadmap \n• Providing customer feedback and potential opportunities to relevant internal groups\n \n \nYour Key Strengths:\n \n• Proven work experience in a TAM, Project Manager or similar client facing role \n• Experience dealing with large customers and complex support issues \n• Strong customer orientation and service skills \n• Proven ability to build rapport, trust, and respect with customer contacts at any level – from tactical to executive \n• Solid technical background with hands on experience in digital technologies \n• In-depth knowledge of the healthcare industry\n• An ability to grasp customers' business objectives \n• Engaged, pro-active and driven \n• Excellent verbal and written communication skills \n• Strong presentation skills \n• Strong analytical and problem-solving skills \n• Team player and able to work independently without supervision \n• Ability to influence, coordinate and interact internal and external stakeholders \n \n","hostedUrl":"https://jobs.lever.co/pointclickcare/e2aae306-5233-447a-84b5-20e7a166c0ff","applyUrl":"https://jobs.lever.co/pointclickcare/e2aae306-5233-447a-84b5-20e7a166c0ff/apply"},{"additionalPlain":"PointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"#LI-TW1
\n#LI-hybrid
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Mississauga, Ontario","team":"Finance","allLocations":["Mississauga, Ontario"]},"createdAt":1781538056851,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
\n
Position Summary:
\n
Reporting to the Manager, Payroll, the Payroll Specialist is a critical position within the organization, serving a workforce of over 1,100 employees in the US. This position is responsible for processing and reviewing semi-monthly and bi-weekly payroll and for ensuring compliance with company and legislative requirements.
\n
The Payroll Specialist provides subject matter expertise regarding all payroll processes and procedures. This position focuses on the administration of payroll processes, and procedures, as well as assisting other departments. The position serves as a point of contact for employee questions and concerns with respect to payroll issues. The position requires that the employee possess full cycle payroll experience with Dayforce (Ceridian) and can multitask and work independently. Integrity, strong attention to detail, and time management are crucial for this role.
\n
\n\n
Prepare and process full cycle payroll and all related activities in accordance with company and regulatory requirements.\nProcess irregular payments including annual bonus, various leave top-ups, salary continuance, commissions, bonuses, termination payments, and timesheet entries for overtime and on-call.\nAudit employee timecards for accuracy and completeness in the time and attendance module.\nResponsible for garnishments and employment verification requests as required.\nAdminister and reconcile employees’ benefits deductions and employer contributions in Dayforce.\nPrepare and upload 401K and HSA contributions files. Record the journal entries.\nCommunicate payroll schedules and deadlines amongst departments for necessary payroll input.\nAssist with the preparation of W-2s and annual reconciliations.\nSupport internal and external audits, including government and third-party external payroll audit requirements.\nMaintain and update payroll documentation for all workflow and system procedures necessary to support the US payroll processes.\nResolve employee questions and problems regarding payroll by researching policies and procedures, and by providing answers and resolutions to any problems or concerns that arise by responding within a timely manner.\nProvide feedback and suggestions on process improvements and procedures to enhance efficiency and continuous improvement.\n\n"},{"text":"Required Experience: ","content":"\n\n
Minimum of 3 years of related experience in administering full cycle payroll.\nMinimum of 1-year recent Dayforce (Ceridian) experience.\nUnderstanding of payroll practices and US legislation.\nIntermediate Excel skills.\nHighly organized and detail-oriented with the ability to set priorities and meet tight deadlines.\nService-oriented with strong communication skills, both verbally and written.\nAbility to work well independently, as well as in a team.\nMust be able to handle confidential information in an ethical and professional manner.\nPost-secondary education or equivalent business experience.\nPayroll Professional designation.\n\n"}],"salaryRange":{"interval":"per-year-salary","min":72000,"max":81000,"currency":"CAD"},"text":"US Payroll Specialist (Canada)","country":"CA","workplaceType":"hybrid","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"\n
Position Summary:
\n
Reporting to the Manager, Payroll, the Payroll Specialist is a critical position within the organization, serving a workforce of over 1,100 employees in the US. This position is responsible for processing and reviewing semi-monthly and bi-weekly payroll and for ensuring compliance with company and legislative requirements.
\n
The Payroll Specialist provides subject matter expertise regarding all payroll processes and procedures. This position focuses on the administration of payroll processes, and procedures, as well as assisting other departments. The position serves as a point of contact for employee questions and concerns with respect to payroll issues. The position requires that the employee possess full cycle payroll experience with Dayforce (Ceridian) and can multitask and work independently. Integrity, strong attention to detail, and time management are crucial for this role.
\n
#LI-TW1
\n#LI-Remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Finance","allLocations":["Remote, USA"]},"createdAt":1781537939340,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nPosition Summary:\nReporting to the Manager, Payroll, the Payroll Specialist is a critical position within the organization, serving a workforce of over 1,100 employees in the US. This position is responsible for processing and reviewing semi-monthly and bi-weekly payroll and for ensuring compliance with company and legislative requirements.\nThe Payroll Specialist provides subject matter expertise regarding all payroll processes and procedures. This position focuses on the administration of payroll processes, and procedures, as well as assisting other departments. The position serves as a point of contact for employee questions and concerns with respect to payroll issues. The position requires that the employee possess full cycle payroll experience with Dayforce (Ceridian) and can multitask and work independently. Integrity, strong attention to detail, and time management are crucial for this role.\n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
\n
Position Summary:
\n
Reporting to the Manager, Payroll, the Payroll Specialist is a critical position within the organization, serving a workforce of over 1,100 employees in the US. This position is responsible for processing and reviewing semi-monthly and bi-weekly payroll and for ensuring compliance with company and legislative requirements.
\n
The Payroll Specialist provides subject matter expertise regarding all payroll processes and procedures. This position focuses on the administration of payroll processes, and procedures, as well as assisting other departments. The position serves as a point of contact for employee questions and concerns with respect to payroll issues. The position requires that the employee possess full cycle payroll experience with Dayforce (Ceridian) and can multitask and work independently. Integrity, strong attention to detail, and time management are crucial for this role.
\n
\n\n
Prepare and process full cycle payroll and all related activities in accordance with company and regulatory requirements.\nProcess irregular payments including annual bonus, various leave top-ups, salary continuance, commissions, bonuses, termination payments, and timesheet entries for overtime and on-call.\nAudit employee timecards for accuracy and completeness in the time and attendance module.\nResponsible for garnishments and employment verification requests as required.\nAdminister and reconcile employees’ benefits deductions and employer contributions in Dayforce.\nPrepare and upload 401K and HSA contributions files. Record the journal entries.\nCommunicate payroll schedules and deadlines amongst departments for necessary payroll input.\nAssist with the preparation of W-2s and annual reconciliations.\nSupport internal and external audits, including government and third-party external payroll audit requirements.\nMaintain and update payroll documentation for all workflow and system procedures necessary to support the US payroll processes.\nResolve employee questions and problems regarding payroll by researching policies and procedures, and by providing answers and resolutions to any problems or concerns that arise by responding within a timely manner.\nProvide feedback and suggestions on process improvements and procedures to enhance efficiency and continuous improvement.\n\n"},{"text":"Required Experience: ","content":"\n\n
Minimum of 3 years of related experience in administering full cycle payroll.\nMinimum of 1-year recent Dayforce (Ceridian) experience.\nUnderstanding of payroll practices and US legislation.\nIntermediate Excel skills.\nHighly organized and detail-oriented with the ability to set priorities and meet tight deadlines.\nService-oriented with strong communication skills, both verbally and written.\nAbility to work well independently, as well as in a team.\nMust be able to handle confidential information in an ethical and professional manner.\nPost-secondary education or equivalent business experience.\nPayroll Professional designation.\n\n"}],"salaryRange":{"min":74000,"max":82000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"\n
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $74,000 - $82,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"\n
Position Summary:
\n
Reporting to the Manager, Payroll, the Payroll Specialist is a critical position within the organization, serving a workforce of over 1,100 employees in the US. This position is responsible for processing and reviewing semi-monthly and bi-weekly payroll and for ensuring compliance with company and legislative requirements.
\n
The Payroll Specialist provides subject matter expertise regarding all payroll processes and procedures. This position focuses on the administration of payroll processes, and procedures, as well as assisting other departments. The position serves as a point of contact for employee questions and concerns with respect to payroll issues. The position requires that the employee possess full cycle payroll experience with Dayforce (Ceridian) and can multitask and work independently. Integrity, strong attention to detail, and time management are crucial for this role.
\n
This is a pipeline requisition, meaning we’re proactively building a network of talented professionals for future opportunities at PointClickCare. While this role is not currently open, by joining our pipeline you’ll stay connected with us and be considered when relevant positions become available.
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Sales","allLocations":["Remote, USA"]},"createdAt":1541085855654,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nAre you a Dynamic Sales Professional working in Healthcare, SaaS, or Enterprise Software and feel PointClickCare may be the place for you?! Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.\n \nJust because we don’t have any positions posted currently that fit your skills and experience doesn’t mean that we aren’t interested. We are always looking for the best and brightest and would love the opportunity to keep you informed about our most recent positions being posted and exciting information about PointClickCare. \n \nSome of the key areas we are expanding in are:\n- Channel Sales\n- Inside Sales\n- Sales Ops\n- Assisted Living Facility (ALF) Sales\n- Account Management \n \nIf you are as passionate as we are about Healthcare and making a positive difference in people’s lives, please join us here and we look forward to getting know you!\n \n For more information on PointClickCare please visit us on Glassdoor and LinkedIn\n \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Are you a Dynamic Sales Professional working in Healthcare, SaaS, or Enterprise Software and feel PointClickCare may be the place for you?! Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.
Just because we don’t have any positions posted currently that fit your skills and experience doesn’t mean that we aren’t interested. We are always looking for the best and brightest and would love the opportunity to keep you informed about our most recent positions being posted and exciting information about PointClickCare.
Some of the key areas we are expanding in are:
- Channel Sales
- Inside Sales
- Sales Ops
- Assisted Living Facility (ALF) Sales
- Account Management
If you are as passionate as we are about Healthcare and making a positive difference in people’s lives, please join us here and we look forward to getting know you!
","id":"f4a9317a-bf92-4f74-b85e-b8a01b8b0aa1","lists":[],"text":"US Sales - Talent Community","country":"US","workplaceType":"remote","opening":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Are you a Dynamic Sales Professional working in Healthcare, SaaS, or Enterprise Software and feel PointClickCare may be the place for you?! Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.
Just because we don’t have any positions posted currently that fit your skills and experience doesn’t mean that we aren’t interested. We are always looking for the best and brightest and would love the opportunity to keep you informed about our most recent positions being posted and exciting information about PointClickCare.
Some of the key areas we are expanding in are:
- Channel Sales
- Inside Sales
- Sales Ops
- Assisted Living Facility (ALF) Sales
- Account Management
If you are as passionate as we are about Healthcare and making a positive difference in people’s lives, please join us here and we look forward to getting know you!
","descriptionBodyPlain":"Are you a Dynamic Sales Professional working in Healthcare, SaaS, or Enterprise Software and feel PointClickCare may be the place for you?! Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.\n \nJust because we don’t have any positions posted currently that fit your skills and experience doesn’t mean that we aren’t interested. We are always looking for the best and brightest and would love the opportunity to keep you informed about our most recent positions being posted and exciting information about PointClickCare. \n \nSome of the key areas we are expanding in are:\n- Channel Sales\n- Inside Sales\n- Sales Ops\n- Assisted Living Facility (ALF) Sales\n- Account Management \n \nIf you are as passionate as we are about Healthcare and making a positive difference in people’s lives, please join us here and we look forward to getting know you!\n \n For more information on PointClickCare please visit us on Glassdoor and LinkedIn\n \n","hostedUrl":"https://jobs.lever.co/pointclickcare/f4a9317a-bf92-4f74-b85e-b8a01b8b0aa1","applyUrl":"https://jobs.lever.co/pointclickcare/f4a9317a-bf92-4f74-b85e-b8a01b8b0aa1/apply"},{"additionalPlain":"#Remote\n#Tech C P2\n#MG-LI1 \n\n\nPointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"#Remote
#Tech C P2
#MG-LI1
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Product Management","allLocations":["Remote, USA"]},"createdAt":1778097967142,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nJob Summary:\n\nAt PointClickCare, we’re redefining how senior living providers deliver care, and we’re looking for a Product Manager ready to lead that transformation. In this role, you’ll own critical workflows—such as census data—that sit at the heart of the resident experience. Your focus will be on shaping how data flows, decisions are made, and care is delivered. You’ll drive end-to-end product outcomes by partnering closely with engineering and cross-functional teams to bring high-impact solutions to life.\nYou’re comfortable engaging directly with customers, collaborating across teams to solve meaningful problems, and bringing a natural curiosity and growth mindset to continuously improve outcomes and maximize value. This role is ideal for someone who thrives at the intersection of strategy and execution—someone who can translate complexity into clarity, turn insight into action, and consistently deliver meaningful value for customers.\n\nKey Responsibilities:\nOwn product strategy, roadmap, and execution for your portion of the Senior Living products.\nBecome the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user. \nServe as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery. \nMaintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities.\nCollaborate cross-functionally with design, engineering, customer success, and clinical stakeholders on how to improve. \nIdentify, communicate, and bring the right people together to manage risks timely and effectively.\nManage products through the full development lifecycle, from discovery and strategy through delivery and iteration. \nYour Key Strengths:\nBachelor’s degree in business, computer science, or a healthcare-related field of study. \n3+ years of experience in a Product management function \nStrong written and oral communication skills with internal and external stakeholders\nExcellent analytical and organizational skills and task management\nDemonstrated ability to manage products, innovation, and a general curiosity and drive for building great products. \nPrevious work Experience with Large Data foundations and Census work (Planning, collecting and processing population data, Address verification, preferred not required) \nNice to Haves:\nProven track record working with Technical Delivery and Engineering teams\nStrong understanding of Data foundation and regulatory functions that come from working with PHI\n \n\n\n\n \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job Summary:
At PointClickCare, we’re redefining how senior living providers deliver care, and we’re looking for a Product Manager ready to lead that transformation. In this role, you’ll own critical workflows—such as census data—that sit at the heart of the resident experience. Your focus will be on shaping how data flows, decisions are made, and care is delivered. You’ll drive end-to-end product outcomes by partnering closely with engineering and cross-functional teams to bring high-impact solutions to life.
\nYou’re comfortable engaging directly with customers, collaborating across teams to solve meaningful problems, and bringing a natural curiosity and growth mindset to continuously improve outcomes and maximize value. This role is ideal for someone who thrives at the intersection of strategy and execution—someone who can translate complexity into clarity, turn insight into action, and consistently deliver meaningful value for customers.
\n\n
Key Responsibilities:
\n
\n- Own product strategy, roadmap, and execution for your portion of the Senior Living products.
\n- Become the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user.
\n- Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
\n- Maintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities.
\n- Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders on how to improve.
\n- Identify, communicate, and bring the right people together to manage risks timely and effectively.
Manage products through the full development lifecycle, from discovery and strategy through delivery and iteration. \n
\n
Your Key Strengths:
\n\n- Bachelor’s degree in business, computer science, or a healthcare-related field of study.
\n- 3+ years of experience in a Product management function
\n- Strong written and oral communication skills with internal and external stakeholders
\n- Excellent analytical and organizational skills and task management
\n- Demonstrated ability to manage products, innovation, and a general curiosity and drive for building great products.
Previous work Experience with Large Data foundations and Census work (Planning, collecting and processing population data, Address verification, preferred not required) \n
\nNice to Haves:\n
\n- Proven track record working with Technical Delivery and Engineering teams
\n- Strong understanding of Data foundation and regulatory functions that come from working with PHI
\n
\n
\n
\n
","id":"4a06e952-8df4-4512-8a2e-ba23edbe3f1e","lists":[],"salaryRange":{"min":110000,"max":130000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"\n
US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $110,000 - $130,000 + 10% performance-based bonus and full-time benefits.
\n
\n
Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Periodic travel to Mississauga and/or Salt Lake City for onboarding, team events, and company meetings. You'll also travel to customer sites as needed to lead discovery sessions, participate in feedback discussions, and deepen your understanding of how our products are used in practice.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Job Summary:
At PointClickCare, we’re redefining how senior living providers deliver care, and we’re looking for a Product Manager ready to lead that transformation. In this role, you’ll own critical workflows—such as census data—that sit at the heart of the resident experience. Your focus will be on shaping how data flows, decisions are made, and care is delivered. You’ll drive end-to-end product outcomes by partnering closely with engineering and cross-functional teams to bring high-impact solutions to life.
\nYou’re comfortable engaging directly with customers, collaborating across teams to solve meaningful problems, and bringing a natural curiosity and growth mindset to continuously improve outcomes and maximize value. This role is ideal for someone who thrives at the intersection of strategy and execution—someone who can translate complexity into clarity, turn insight into action, and consistently deliver meaningful value for customers.
\n\n
Key Responsibilities:
\n
\n- Own product strategy, roadmap, and execution for your portion of the Senior Living products.
\n- Become the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user.
\n- Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
\n- Maintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities.
\n- Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders on how to improve.
\n- Identify, communicate, and bring the right people together to manage risks timely and effectively.
Manage products through the full development lifecycle, from discovery and strategy through delivery and iteration. \n
\n
Your Key Strengths:
\n\n- Bachelor’s degree in business, computer science, or a healthcare-related field of study.
\n- 3+ years of experience in a Product management function
\n- Strong written and oral communication skills with internal and external stakeholders
\n- Excellent analytical and organizational skills and task management
\n- Demonstrated ability to manage products, innovation, and a general curiosity and drive for building great products.
Previous work Experience with Large Data foundations and Census work (Planning, collecting and processing population data, Address verification, preferred not required) \n
\nNice to Haves:\n
\n- Proven track record working with Technical Delivery and Engineering teams
\n- Strong understanding of Data foundation and regulatory functions that come from working with PHI
\n
\n
\n
\n
","descriptionBodyPlain":"Job Summary:\n\nAt PointClickCare, we’re redefining how senior living providers deliver care, and we’re looking for a Product Manager ready to lead that transformation. In this role, you’ll own critical workflows—such as census data—that sit at the heart of the resident experience. Your focus will be on shaping how data flows, decisions are made, and care is delivered. You’ll drive end-to-end product outcomes by partnering closely with engineering and cross-functional teams to bring high-impact solutions to life.\nYou’re comfortable engaging directly with customers, collaborating across teams to solve meaningful problems, and bringing a natural curiosity and growth mindset to continuously improve outcomes and maximize value. This role is ideal for someone who thrives at the intersection of strategy and execution—someone who can translate complexity into clarity, turn insight into action, and consistently deliver meaningful value for customers.\n\nKey Responsibilities:\nOwn product strategy, roadmap, and execution for your portion of the Senior Living products.\nBecome the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user. \nServe as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery. \nMaintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities.\nCollaborate cross-functionally with design, engineering, customer success, and clinical stakeholders on how to improve. \nIdentify, communicate, and bring the right people together to manage risks timely and effectively.\nManage products through the full development lifecycle, from discovery and strategy through delivery and iteration. \nYour Key Strengths:\nBachelor’s degree in business, computer science, or a healthcare-related field of study. \n3+ years of experience in a Product management function \nStrong written and oral communication skills with internal and external stakeholders\nExcellent analytical and organizational skills and task management\nDemonstrated ability to manage products, innovation, and a general curiosity and drive for building great products. \nPrevious work Experience with Large Data foundations and Census work (Planning, collecting and processing population data, Address verification, preferred not required) \nNice to Haves:\nProven track record working with Technical Delivery and Engineering teams\nStrong understanding of Data foundation and regulatory functions that come from working with PHI\n \n\n\n\n \n","hostedUrl":"https://jobs.lever.co/pointclickcare/4a06e952-8df4-4512-8a2e-ba23edbe3f1e","applyUrl":"https://jobs.lever.co/pointclickcare/4a06e952-8df4-4512-8a2e-ba23edbe3f1e/apply"},{"additionalPlain":"#MG\n#Remote\n#LI1\n","additional":"#MG
\n#Remote
\n#LI1
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote, USA","team":"Product Management","allLocations":["Remote, USA"]},"createdAt":1771781468119,"descriptionPlain":"Job Summary:\n \nAt PointClickCare, Technical Program Managers are strategic enablers of product outcomes, connecting strategy, delivery, and learning across our product and engineering ecosystem. You’ll orchestrate complex initiatives that span products, platforms, and domains, ensuring empowered teams have the clarity, alignment, and flow to deliver meaningful customer and business impact.\n \nThe Importance of the Technical Program Manager and playing a key role in PointClickCare's mission, you are part of PointClickCare’s evolution toward an empowered, product-led organization, where outcomes define success and flow defines health. You’ll operate at the intersection of product, engineering, and platform - driving systems that enable every team to deliver with purpose, speed, and measurable impact.\n \nYou bring clarity to complexity, align teams around shared outcomes, and accelerate delivery with purpose and precision. \n \nReporting into the Director, Delivery Orchestration\n \nKey Responsibilities:\n \n•Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value.\n•Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow.\n•Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making.\n•Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability.\n•Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment.\n•Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared.\n•Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio.\n•AI fluency and curiosity: \n- Understanding of applied AI concepts \n- Comfort using AI tools to support analysis, documentation, and decision-making. \n- Awareness of responsible and ethical AI practices in engineering environments. \n•Travel to company onsite -25% for eligibility \n \nYour Key Strengths:\n \n•Proven track record delivering complex programs (SaaS, large systems) that span multiple teams and domains\n(platform, product, data).\n•Technical fluency - you understand system architectures, APIs, integration patterns, and can engage in technical design conversations. (Frequent collaboration with Engineering)\n•Systems-level thinking - you see cross-cutting dependencies and can reason about how one program impacts others.\n•Influence without authority - you align stakeholders, manage conflict, and build consensus across teams with different priorities.\n•Data-driven mindset - you define and use meaningful metrics to track health, predict issues, and drive decisions.\n•Bias toward action & ownership - when ambiguity hits, you drive clarity and momentum.\n•Excellent communication skills - able to tailor messages and status to technical teams, product partners, and senior leadership.\n•Passion for using technology, including AI, to improve how teams work, decide, and deliver. \n•You connect dots across the portfolio to drive outcome alignment and accelerate flow.\n•You coach teams to operate with greater autonomy, velocity, and data-driven decision-making.\n•You embody AI-first leadership, role-modeling intelligent ways of working that elevate how the organization learns and executes.\n \nSkills And Qualifications:\n \n•Bachelor’s degree in computer science, Engineering, or related field, or equivalent practical experience.\nExperience\n•5+ years of experience leading complex software programs in TPM/EPM or similar roles.\n•3+ years driving multi-team initiatives across product and platform or infrastructure.\n•Experience translating strategy and OKRs into execution plans, managing dependencies, risks, and delivery health signals.\n•Proficient with program execution and delivery tooling (Jira, Confluence, Aha! or equivalents) for planning, dependency management, status reporting, and stakeholder visibility.\n•Technical fluency in modern software systems (APIs, architectures, integration patterns) and ability to engage in technical design conversations.\n•Experience using metrics to improve predictability, flow, and outcomes; comfort using AI tools to support analysis and decision-making.\n \n \n \n","description":"Job Summary:
\n
\nAt PointClickCare, Technical Program Managers are strategic enablers of product outcomes, connecting strategy, delivery, and learning across our product and engineering ecosystem. You’ll orchestrate complex initiatives that span products, platforms, and domains, ensuring empowered teams have the clarity, alignment, and flow to deliver meaningful customer and business impact.
\n
\nThe Importance of the Technical Program Manager and playing a key role in PointClickCare's mission, you are part of PointClickCare’s evolution toward an empowered, product-led organization, where outcomes define success and flow defines health. You’ll operate at the intersection of product, engineering, and platform - driving systems that enable every team to deliver with purpose, speed, and measurable impact.
\n
\nYou bring clarity to complexity, align teams around shared outcomes, and accelerate delivery with purpose and precision.
\n
\nReporting into the Director, Delivery Orchestration
\n
\nKey Responsibilities:
\n
\n•Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value.
\n•Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow.
\n•Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making.
\n•Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability.
\n•Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment.
\n•Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared.
\n•Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio.
\n•AI fluency and curiosity:
\n- Understanding of applied AI concepts
\n- Comfort using AI tools to support analysis, documentation, and decision-making.
\n- Awareness of responsible and ethical AI practices in engineering environments.
\n•Travel to company onsite -25% for eligibility
\n
\nYour Key Strengths:
\n
\n•Proven track record delivering complex programs (SaaS, large systems) that span multiple teams and domains
\n(platform, product, data).
\n•Technical fluency - you understand system architectures, APIs, integration patterns, and can engage in technical design conversations. (Frequent collaboration with Engineering)
\n•Systems-level thinking - you see cross-cutting dependencies and can reason about how one program impacts others.
\n•Influence without authority - you align stakeholders, manage conflict, and build consensus across teams with different priorities.
\n•Data-driven mindset - you define and use meaningful metrics to track health, predict issues, and drive decisions.
\n•Bias toward action & ownership - when ambiguity hits, you drive clarity and momentum.
\n•Excellent communication skills - able to tailor messages and status to technical teams, product partners, and senior leadership.
\n•Passion for using technology, including AI, to improve how teams work, decide, and deliver.
\n•You connect dots across the portfolio to drive outcome alignment and accelerate flow.
\n•You coach teams to operate with greater autonomy, velocity, and data-driven decision-making.
\n•You embody AI-first leadership, role-modeling intelligent ways of working that elevate how the organization learns and executes.
\n
\nSkills And Qualifications:
\n
\n•Bachelor’s degree in computer science, Engineering, or related field, or equivalent practical experience.
\nExperience
\n•5+ years of experience leading complex software programs in TPM/EPM or similar roles.
\n•3+ years driving multi-team initiatives across product and platform or infrastructure.
\n•Experience translating strategy and OKRs into execution plans, managing dependencies, risks, and delivery health signals.
\n•Proficient with program execution and delivery tooling (Jira, Confluence, Aha! or equivalents) for planning, dependency management, status reporting, and stakeholder visibility.
\n•Technical fluency in modern software systems (APIs, architectures, integration patterns) and ability to engage in technical design conversations.
\n•Experience using metrics to improve predictability, flow, and outcomes; comfort using AI tools to support analysis and decision-making.
\n
\n
\n
","id":"8c607ffa-e08d-4091-9723-66fa16dcad3c","lists":[],"salaryRange":{"min":150000,"max":170000,"interval":"per-year-salary","currency":"USD"},"salaryDescription":"US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $150,000 - $170,000 with a 15% Bonus and Fulltime benefits.
\n
\nOur salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
\n
\nPointClickCare Benefits & Perks:
\n
\n•Benefits starting from Day 1
\n•Retirement Plan Matching (RRSP & 401K)
\n•Flexible Paid Time Off
\n•Lifestyle/Wellness Spending Account
\n•Parental & Caregiver Leaves
\n•Fertility & Adoption Support
\n•Continuous Development Support Program
\n•Employee Assistance Program
\n•Learning Programs & Resources
\n•Employee Recognition … and more!
\n
","salaryDescriptionPlain":"US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $150,000 - $170,000 with a 15% Bonus and Fulltime benefits.\n \nOur salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n \n \nPointClickCare Benefits & Perks:\n \n•Benefits starting from Day 1\n•Retirement Plan Matching (RRSP & 401K)\n•Flexible Paid Time Off\n•Lifestyle/Wellness Spending Account\n•Parental & Caregiver Leaves\n•Fertility & Adoption Support\n•Continuous Development Support Program\n•Employee Assistance Program\n•Learning Programs & Resources\n•Employee Recognition … and more!\n \n","text":"US- Technical Program Manager (PEO)","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"Job Summary:
\n
\nAt PointClickCare, Technical Program Managers are strategic enablers of product outcomes, connecting strategy, delivery, and learning across our product and engineering ecosystem. You’ll orchestrate complex initiatives that span products, platforms, and domains, ensuring empowered teams have the clarity, alignment, and flow to deliver meaningful customer and business impact.
\n
\nThe Importance of the Technical Program Manager and playing a key role in PointClickCare's mission, you are part of PointClickCare’s evolution toward an empowered, product-led organization, where outcomes define success and flow defines health. You’ll operate at the intersection of product, engineering, and platform - driving systems that enable every team to deliver with purpose, speed, and measurable impact.
\n
\nYou bring clarity to complexity, align teams around shared outcomes, and accelerate delivery with purpose and precision.
\n
\nReporting into the Director, Delivery Orchestration
\n
\nKey Responsibilities:
\n
\n•Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value.
\n•Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow.
\n•Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making.
\n•Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability.
\n•Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment.
\n•Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared.
\n•Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio.
\n•AI fluency and curiosity:
\n- Understanding of applied AI concepts
\n- Comfort using AI tools to support analysis, documentation, and decision-making.
\n- Awareness of responsible and ethical AI practices in engineering environments.
\n•Travel to company onsite -25% for eligibility
\n
\nYour Key Strengths:
\n
\n•Proven track record delivering complex programs (SaaS, large systems) that span multiple teams and domains
\n(platform, product, data).
\n•Technical fluency - you understand system architectures, APIs, integration patterns, and can engage in technical design conversations. (Frequent collaboration with Engineering)
\n•Systems-level thinking - you see cross-cutting dependencies and can reason about how one program impacts others.
\n•Influence without authority - you align stakeholders, manage conflict, and build consensus across teams with different priorities.
\n•Data-driven mindset - you define and use meaningful metrics to track health, predict issues, and drive decisions.
\n•Bias toward action & ownership - when ambiguity hits, you drive clarity and momentum.
\n•Excellent communication skills - able to tailor messages and status to technical teams, product partners, and senior leadership.
\n•Passion for using technology, including AI, to improve how teams work, decide, and deliver.
\n•You connect dots across the portfolio to drive outcome alignment and accelerate flow.
\n•You coach teams to operate with greater autonomy, velocity, and data-driven decision-making.
\n•You embody AI-first leadership, role-modeling intelligent ways of working that elevate how the organization learns and executes.
\n
\nSkills And Qualifications:
\n
\n•Bachelor’s degree in computer science, Engineering, or related field, or equivalent practical experience.
\nExperience
\n•5+ years of experience leading complex software programs in TPM/EPM or similar roles.
\n•3+ years driving multi-team initiatives across product and platform or infrastructure.
\n•Experience translating strategy and OKRs into execution plans, managing dependencies, risks, and delivery health signals.
\n•Proficient with program execution and delivery tooling (Jira, Confluence, Aha! or equivalents) for planning, dependency management, status reporting, and stakeholder visibility.
\n•Technical fluency in modern software systems (APIs, architectures, integration patterns) and ability to engage in technical design conversations.
\n•Experience using metrics to improve predictability, flow, and outcomes; comfort using AI tools to support analysis and decision-making.
\n
\n
\n
","descriptionBodyPlain":"Job Summary:\n \nAt PointClickCare, Technical Program Managers are strategic enablers of product outcomes, connecting strategy, delivery, and learning across our product and engineering ecosystem. You’ll orchestrate complex initiatives that span products, platforms, and domains, ensuring empowered teams have the clarity, alignment, and flow to deliver meaningful customer and business impact.\n \nThe Importance of the Technical Program Manager and playing a key role in PointClickCare's mission, you are part of PointClickCare’s evolution toward an empowered, product-led organization, where outcomes define success and flow defines health. You’ll operate at the intersection of product, engineering, and platform - driving systems that enable every team to deliver with purpose, speed, and measurable impact.\n \nYou bring clarity to complexity, align teams around shared outcomes, and accelerate delivery with purpose and precision. \n \nReporting into the Director, Delivery Orchestration\n \nKey Responsibilities:\n \n•Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value.\n•Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow.\n•Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making.\n•Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability.\n•Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment.\n•Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared.\n•Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio.\n•AI fluency and curiosity: \n- Understanding of applied AI concepts \n- Comfort using AI tools to support analysis, documentation, and decision-making. \n- Awareness of responsible and ethical AI practices in engineering environments. \n•Travel to company onsite -25% for eligibility \n \nYour Key Strengths:\n \n•Proven track record delivering complex programs (SaaS, large systems) that span multiple teams and domains\n(platform, product, data).\n•Technical fluency - you understand system architectures, APIs, integration patterns, and can engage in technical design conversations. (Frequent collaboration with Engineering)\n•Systems-level thinking - you see cross-cutting dependencies and can reason about how one program impacts others.\n•Influence without authority - you align stakeholders, manage conflict, and build consensus across teams with different priorities.\n•Data-driven mindset - you define and use meaningful metrics to track health, predict issues, and drive decisions.\n•Bias toward action & ownership - when ambiguity hits, you drive clarity and momentum.\n•Excellent communication skills - able to tailor messages and status to technical teams, product partners, and senior leadership.\n•Passion for using technology, including AI, to improve how teams work, decide, and deliver. \n•You connect dots across the portfolio to drive outcome alignment and accelerate flow.\n•You coach teams to operate with greater autonomy, velocity, and data-driven decision-making.\n•You embody AI-first leadership, role-modeling intelligent ways of working that elevate how the organization learns and executes.\n \nSkills And Qualifications:\n \n•Bachelor’s degree in computer science, Engineering, or related field, or equivalent practical experience.\nExperience\n•5+ years of experience leading complex software programs in TPM/EPM or similar roles.\n•3+ years driving multi-team initiatives across product and platform or infrastructure.\n•Experience translating strategy and OKRs into execution plans, managing dependencies, risks, and delivery health signals.\n•Proficient with program execution and delivery tooling (Jira, Confluence, Aha! or equivalents) for planning, dependency management, status reporting, and stakeholder visibility.\n•Technical fluency in modern software systems (APIs, architectures, integration patterns) and ability to engage in technical design conversations.\n•Experience using metrics to improve predictability, flow, and outcomes; comfort using AI tools to support analysis and decision-making.\n \n \n \n","hostedUrl":"https://jobs.lever.co/pointclickcare/8c607ffa-e08d-4091-9723-66fa16dcad3c","applyUrl":"https://jobs.lever.co/pointclickcare/8c607ffa-e08d-4091-9723-66fa16dcad3c/apply"},{"additionalPlain":"#Remote\n#MG-Li1\n#TechB-P1\n\n\nPointClickCare Benefits & Perks:\n\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com \n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.\n","additional":"#Remote
#MG-Li1
#TechB-P1
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
","categories":{"commitment":"Full-Time","department":"PointClickCare","location":"Remote - US","team":"Customer Operations","allLocations":["Remote - US"]},"createdAt":1775068698208,"descriptionPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n\n\nPosition Summary: \n\nAs a Technical Solution Analyst, you will be the first point of contact for technical support within our organization. This role is designed as an entry point into our technical support team, offering opportunities for growth and development in a fast-paced environment.\n\nYou will apply structured problem analysis to troubleshoot a diverse range of issues, considering multiple factors and variables. Leveraging your technical skills and growth mindset, you will deliver exceptional customer outcomes while fostering a culture of continuous improvement.\n\nReporting to the Manager, Technical Customer Support\n\nKey Duties and Responsibilities:\n\n• Provide technical support to clients by troubleshooting and resolving issues related to our products and services.\n• Utilize effective troubleshooting strategies/techniques to resolve technical problems.\n• Collaborate with the technical support team to identify and implement solutions to recurring issues.\n• Maintain detailed documentation of support activities and solutions provided.\n• Stay up to date with the latest technology trends and advancements in the industry.\n• Participate in training and development programs to enhance technical skills and knowledge.\n\nYour Key Strengths:\n\n• Strong technical skillset with experience in troubleshooting and resolving technical issues.\n• Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H.\n• Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL.\n• Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML.\n• Post-secondary diploma or degree in Information Technology or related field.\n• Previous experience in a technical support role is an asset.\n• Ability to translate complex technical concepts for both technical and non-technical audiences.\n• Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to leverage AI to enhance support workflows.\n• Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms.\n• Proven ability to support and troubleshoot web-based software applications.\n• Healthcare Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities. \n","description":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
As a Technical Solution Analyst, you will be the first point of contact for technical support within our organization. This role is designed as an entry point into our technical support team, offering opportunities for growth and development in a fast-paced environment.
You will apply structured problem analysis to troubleshoot a diverse range of issues, considering multiple factors and variables. Leveraging your technical skills and growth mindset, you will deliver exceptional customer outcomes while fostering a culture of continuous improvement.
Reporting to the Manager, Technical Customer Support
Key Duties and Responsibilities:
• Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
• Utilize effective troubleshooting strategies/techniques to resolve technical problems.
• Collaborate with the technical support team to identify and implement solutions to recurring issues.
• Maintain detailed documentation of support activities and solutions provided.
• Stay up to date with the latest technology trends and advancements in the industry.
• Participate in training and development programs to enhance technical skills and knowledge.
Your Key Strengths:
• Strong technical skillset with experience in troubleshooting and resolving technical issues.
• Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H.
• Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL.
• Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML.
• Post-secondary diploma or degree in Information Technology or related field.
• Previous experience in a technical support role is an asset.
• Ability to translate complex technical concepts for both technical and non-technical audiences.
• Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to leverage AI to enhance support workflows.
• Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms.
• Proven ability to support and troubleshoot web-based software applications.
• Healthcare Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities.
","id":"64597a6f-76b4-404d-9632-1e031e56c585","lists":[],"salaryRange":{"min":55000,"max":70000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"\n
US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 to $70,000 + 5%Performance based bonus, and fulltime benefits.
\n
Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations.
\n
Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
\n
Overtime Eligible
\n
Shift work eligibility preferred, not required
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
","openingPlain":"At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. \n\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. \n\n At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.\n\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n**Travel to Office expectations**\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.\n\nFor Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.\n","descriptionBody":"Position Summary:
As a Technical Solution Analyst, you will be the first point of contact for technical support within our organization. This role is designed as an entry point into our technical support team, offering opportunities for growth and development in a fast-paced environment.
You will apply structured problem analysis to troubleshoot a diverse range of issues, considering multiple factors and variables. Leveraging your technical skills and growth mindset, you will deliver exceptional customer outcomes while fostering a culture of continuous improvement.
Reporting to the Manager, Technical Customer Support
Key Duties and Responsibilities:
• Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
• Utilize effective troubleshooting strategies/techniques to resolve technical problems.
• Collaborate with the technical support team to identify and implement solutions to recurring issues.
• Maintain detailed documentation of support activities and solutions provided.
• Stay up to date with the latest technology trends and advancements in the industry.
• Participate in training and development programs to enhance technical skills and knowledge.
Your Key Strengths:
• Strong technical skillset with experience in troubleshooting and resolving technical issues.
• Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H.
• Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL.
• Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML.
• Post-secondary diploma or degree in Information Technology or related field.
• Previous experience in a technical support role is an asset.
• Ability to translate complex technical concepts for both technical and non-technical audiences.
• Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to leverage AI to enhance support workflows.
• Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms.
• Proven ability to support and troubleshoot web-based software applications.
• Healthcare Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities.
","descriptionBodyPlain":"Position Summary: \n\nAs a Technical Solution Analyst, you will be the first point of contact for technical support within our organization. This role is designed as an entry point into our technical support team, offering opportunities for growth and development in a fast-paced environment.\n\nYou will apply structured problem analysis to troubleshoot a diverse range of issues, considering multiple factors and variables. Leveraging your technical skills and growth mindset, you will deliver exceptional customer outcomes while fostering a culture of continuous improvement.\n\nReporting to the Manager, Technical Customer Support\n\nKey Duties and Responsibilities:\n\n• Provide technical support to clients by troubleshooting and resolving issues related to our products and services.\n• Utilize effective troubleshooting strategies/techniques to resolve technical problems.\n• Collaborate with the technical support team to identify and implement solutions to recurring issues.\n• Maintain detailed documentation of support activities and solutions provided.\n• Stay up to date with the latest technology trends and advancements in the industry.\n• Participate in training and development programs to enhance technical skills and knowledge.\n\nYour Key Strengths:\n\n• Strong technical skillset with experience in troubleshooting and resolving technical issues.\n• Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H.\n• Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL.\n• Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML.\n• Post-secondary diploma or degree in Information Technology or related field.\n• Previous experience in a technical support role is an asset.\n• Ability to translate complex technical concepts for both technical and non-technical audiences.\n• Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to leverage AI to enhance support workflows.\n• Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms.\n• Proven ability to support and troubleshoot web-based software applications.\n• Healthcare Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities. \n","hostedUrl":"https://jobs.lever.co/pointclickcare/64597a6f-76b4-404d-9632-1e031e56c585","applyUrl":"https://jobs.lever.co/pointclickcare/64597a6f-76b4-404d-9632-1e031e56c585/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Contract","department":"PointClickCare","location":"Remote or Mississauga","team":"Product Management","allLocations":["Remote or Mississauga"]},"createdAt":1780948313127,"descriptionPlain":"","description":"\n
Job Title: UX Designer
Location: Canada Remote
Hybrid/Remote: Remote
Term: 6 Month Contract
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
The Role:
\n
PointClickCare is looking for a talented UX Designer interested in making a real difference inhuman lives. By improving the usability of our platform, you will be enabling care professionals to make better informed decisions for their patients and directly impact their success. The ideal candidate has a keen eye for design, strong interpersonal and empathetic skills, an analytical mind, and an ability to thrive in a complex and fast-moving environment.
\n
Who you'll work with:
\n
You will report to our Director of User Experience and be deeply involved with the product and engineering teams. By building relationships with our users, representatives, customer success and other groups, you will holistically improve the usability of our platform in a way that is in touch with our users' needs
\n
What you'll be doing day to day:
\n
\n- Conducting user research and testing
\n- Creating mockups to articulate functionality and design
\n- Refining user personas and mapping journeys
\n- Championing best practices in user experience design
\n
\n
Skills and experience we're looking for:
\n
\n- College/University Degree in a related field (UX Design, Information Technology, Graphic Design, Industrial Design, Visual Communications, etc), or equivalent experience.
\n- Expertise in design and prototyping tools such as Figma, DoveTail, Adobe, Protopie, etc
\n- Expert level of professional UX design experience
\n- Strong eye for visual design - let's have the best UI in healthcare
\n- Flawless attention to detail
\n- Experience procuring qualitative and quantitative data
\n- Experience working in an agile environment
\n- Expertise with established and emerging design practices
\n- Ability to manage competing priorities
\n- Passion for helping others and fostering relationships throughout the org
\n- Creative and analytical mindsets
\n- We don't touch code, but working knowledge of HTML and CSS is helpful for discussing specs with engineers
\n- Experience in usability testing and analytics platforms
\n
\n
Hourly Pay Rate: $39.98 - $44.42 CAD
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
\n
Job Title: UX Designer
Location: Canada Remote
Hybrid/Remote: Remote
Term: 6 Month Contract
\n
**Travel to Office expectations**
\n
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\n
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\n
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\n
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\n
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\n
The Role:
\n
PointClickCare is looking for a talented UX Designer interested in making a real difference inhuman lives. By improving the usability of our platform, you will be enabling care professionals to make better informed decisions for their patients and directly impact their success. The ideal candidate has a keen eye for design, strong interpersonal and empathetic skills, an analytical mind, and an ability to thrive in a complex and fast-moving environment.
\n
Who you'll work with:
\n
You will report to our Director of User Experience and be deeply involved with the product and engineering teams. By building relationships with our users, representatives, customer success and other groups, you will holistically improve the usability of our platform in a way that is in touch with our users' needs
\n
What you'll be doing day to day:
\n
\n- Conducting user research and testing
\n- Creating mockups to articulate functionality and design
\n- Refining user personas and mapping journeys
\n- Championing best practices in user experience design
\n
\n
Skills and experience we're looking for:
\n
\n- College/University Degree in a related field (UX Design, Information Technology, Graphic Design, Industrial Design, Visual Communications, etc), or equivalent experience.
\n- Expertise in design and prototyping tools such as Figma, DoveTail, Adobe, Protopie, etc
\n- Expert level of professional UX design experience
\n- Strong eye for visual design - let's have the best UI in healthcare
\n- Flawless attention to detail
\n- Experience procuring qualitative and quantitative data
\n- Experience working in an agile environment
\n- Expertise with established and emerging design practices
\n- Ability to manage competing priorities
\n- Passion for helping others and fostering relationships throughout the org
\n- Creative and analytical mindsets
\n- We don't touch code, but working knowledge of HTML and CSS is helpful for discussing specs with engineers
\n- Experience in usability testing and analytics platforms
\n
\n
Hourly Pay Rate: $39.98 - $44.42 CAD
\n
Equal Employment Opportunity:
\n
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\n
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\n
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n
#LI-Remote
\n
Job Title: UX Designer
Location: USA Remote
\nHybrid/Remote: Remote
\nTerm: 6 Month Contract
\n**Travel to Office expectations**
\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\nAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\nThe Role:
\nPointClickCare is looking for a talented UX Designer interested in making a real difference inhuman lives. By improving the usability of our platform, you will be enabling care professionals to make better informed decisions for their patients and directly impact their success. The ideal candidate has a keen eye for design, strong interpersonal and empathetic skills, an analytical mind, and an ability to thrive in a complex and fast-moving environment.
\nWho you'll work with:
\nYou will report to our Director of User Experience and be deeply involved with the product and engineering teams. By building relationships with our users, representatives, customer success and other groups, you will holistically improve the usability of our platform in a way that is in touch with our users' needs
\nWhat you'll be doing day to day:
\n\n- Conducting user research and testing
\n- Creating mockups to articulate functionality and design
\n- Refining user personas and mapping journeys
\n- Championing best practices in user experience design
\n
\nSkills and experience we're looking for:
\n\n- College/University Degree in a related field (UX Design, Information Technology, Graphic Design, Industrial Design, Visual Communications, etc), or equivalent experience.
\n- Expertise in design and prototyping tools such as Figma, DoveTail, Adobe, Protopie, etc
\n- Expert level of professional UX design experience
\n- Strong eye for visual design - let's have the best UI in healthcare
\n- Flawless attention to detail
\n- Experience procuring qualitative and quantitative data
\n- Experience working in an agile environment
\n- Expertise with established and emerging design practices
\n- Ability to manage competing priorities
\n- Passion for helping others and fostering relationships throughout the org
\n- Creative and analytical mindsets
\n- We don't touch code, but working knowledge of HTML and CSS is helpful for discussing specs with engineers
\n- Experience in usability testing and analytics platforms
\n
\nHourly Pay Rate: $48.92 - $54.37 USD
\nEqual Employment Opportunity:
\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n#LI-Remote
","id":"c2288614-58be-458e-954c-3ef867d82fa6","lists":[],"salaryRange":{"min":48.92,"max":54.37,"currency":"USD","interval":"per-hour-wage"},"text":"UX Designer, Contractor","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"Job Title: UX Designer
Location: USA Remote
\nHybrid/Remote: Remote
\nTerm: 6 Month Contract
\n**Travel to Office expectations**
\nFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
\nAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
\nWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
\nAt PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
\nJoin us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
\nThe Role:
\nPointClickCare is looking for a talented UX Designer interested in making a real difference inhuman lives. By improving the usability of our platform, you will be enabling care professionals to make better informed decisions for their patients and directly impact their success. The ideal candidate has a keen eye for design, strong interpersonal and empathetic skills, an analytical mind, and an ability to thrive in a complex and fast-moving environment.
\nWho you'll work with:
\nYou will report to our Director of User Experience and be deeply involved with the product and engineering teams. By building relationships with our users, representatives, customer success and other groups, you will holistically improve the usability of our platform in a way that is in touch with our users' needs
\nWhat you'll be doing day to day:
\n\n- Conducting user research and testing
\n- Creating mockups to articulate functionality and design
\n- Refining user personas and mapping journeys
\n- Championing best practices in user experience design
\n
\nSkills and experience we're looking for:
\n\n- College/University Degree in a related field (UX Design, Information Technology, Graphic Design, Industrial Design, Visual Communications, etc), or equivalent experience.
\n- Expertise in design and prototyping tools such as Figma, DoveTail, Adobe, Protopie, etc
\n- Expert level of professional UX design experience
\n- Strong eye for visual design - let's have the best UI in healthcare
\n- Flawless attention to detail
\n- Experience procuring qualitative and quantitative data
\n- Experience working in an agile environment
\n- Expertise with established and emerging design practices
\n- Ability to manage competing priorities
\n- Passion for helping others and fostering relationships throughout the org
\n- Creative and analytical mindsets
\n- We don't touch code, but working knowledge of HTML and CSS is helpful for discussing specs with engineers
\n- Experience in usability testing and analytics platforms
\n
\nHourly Pay Rate: $48.92 - $54.37 USD
\nEqual Employment Opportunity:
\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
\n#LI-Remote
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