[{"additionalPlain":"#LI-LT1\n\n\nWhy You’ll Love It Here\n \n• Flexible time off \n• 401k to help you save for the future\n• Generous medical, dental, and vision coverage for full-time employees and their dependents \n• A parental leave program that includes options for a paid night nurse, and a gradual return to work\n• Infertility/ assisted reproductive services benefit\n• Employee referral bonuses to encourage the addition of great new people to the team\n• Snacks and beverages in the Office, along with fun events to celebrate\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military \n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"#LI-LT1
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Sales","location":"United States","team":"Account Managers","allLocations":["United States"]},"createdAt":1778685097596,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nOur Commercial Account Management team is a group of curious, driven advisors who believe that growing together makes everyone better and that our customers feel it when we show up. We own the full customer relationship: renewals, expansions, and every moment in between. We share playbooks, champion each other's accounts, and bring genuine curiosity to the craft of account management. Whether it's a podcast, a case study, or a debrief on a tough renewal, we're always learning. We celebrate wins together, hold each other accountable, and show up as true ambassadors for Outreach, inside and outside the building. \nThe Role \nThe primary purpose of the Account Manager is to retain current customers and identify opportunities to grow or expand their presence and usage across the platform. This role is responsible for driving value and adoption within an assigned territory of customers, primarily in our Commercial segment. You are responsible for managing the relationship with current customers, including contract renewals, identifying expansion opportunities, and managing the sales cycle for those expansions. Additionally, you are responsible for driving platform adoption, assessing the overall health of a customer's engagement with Outreach, and providing strategic insight and guidance to customers aligned with their goals. Your primary points of contact within existing customers will include both above-the-line contacts (CRO, COO, CEO, CFO, and CISO) and below-the-line contacts (System Administrators, GTM Leaders, Marketing and Content, Revenue Operations, etc.). Key performance indicators include, but are not limited to, customer retention and renewal targets, net revenue retention, expansion quota attainment, renewal forecast quality and accuracy, platform utilization and adoption, and customer sentiment. We expect you to act as trusted advisors to the Revenue Office for your customers and to provide guidance throughout the customer's journey. \nElite revenue teams are rethinking how they manage and grow customer relationships, and you'll be the one who shows them the way forward. We're an AI-forward team, embedding AI across our own workflows and bringing that same mindset to every customer conversation. We're looking for AMs with a growth mindset who use AI to surface signals, act on insights, and drive adoption with confidence. \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
\n
Our Commercial Account Management team is a group of curious, driven advisors who believe that growing together makes everyone better and that our customers feel it when we show up. We own the full customer relationship: renewals, expansions, and every moment in between. We share playbooks, champion each other's accounts, and bring genuine curiosity to the craft of account management. Whether it's a podcast, a case study, or a debrief on a tough renewal, we're always learning. We celebrate wins together, hold each other accountable, and show up as true ambassadors for Outreach, inside and outside the building.
\n
\n
\n
The primary purpose of the Account Manager is to retain current customers and identify opportunities to grow or expand their presence and usage across the platform. This role is responsible for driving value and adoption within an assigned territory of customers, primarily in our Commercial segment. You are responsible for managing the relationship with current customers, including contract renewals, identifying expansion opportunities, and managing the sales cycle for those expansions. Additionally, you are responsible for driving platform adoption, assessing the overall health of a customer's engagement with Outreach, and providing strategic insight and guidance to customers aligned with their goals. Your primary points of contact within existing customers will include both above-the-line contacts (CRO, COO, CEO, CFO, and CISO) and below-the-line contacts (System Administrators, GTM Leaders, Marketing and Content, Revenue Operations, etc.). Key performance indicators include, but are not limited to, customer retention and renewal targets, net revenue retention, expansion quota attainment, renewal forecast quality and accuracy, platform utilization and adoption, and customer sentiment. We expect you to act as trusted advisors to the Revenue Office for your customers and to provide guidance throughout the customer's journey.
\n
\n
\n
Elite revenue teams are rethinking how they manage and grow customer relationships, and you'll be the one who shows them the way forward. We're an AI-forward team, embedding AI across our own workflows and bringing that same mindset to every customer conversation. We're looking for AMs with a growth mindset who use AI to surface signals, act on insights, and drive adoption with confidence.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Partner with and influence key stakeholders to best achieve customer goals — removing roadblocks across product adoption, prioritization, and technical challenges, either directly or in collaboration with internal teams.
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Prioritize multiple projects simultaneously, managing internal and external stakeholders across varying business, technical, and organizational priorities.
\n \n\n
\n
\n
\n
\n
\n
\n- \n
At least two years of sales lifecycle management, account management, or customer success experience, preferably in a SaaS environment.
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
The annual on target earnings (OTE) range for this role is $120,000-$165,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The annual on target earnings (OTE) range for this role is $120,000-$165,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Account Manager, Commercial","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
\n
Our Commercial Account Management team is a group of curious, driven advisors who believe that growing together makes everyone better and that our customers feel it when we show up. We own the full customer relationship: renewals, expansions, and every moment in between. We share playbooks, champion each other's accounts, and bring genuine curiosity to the craft of account management. Whether it's a podcast, a case study, or a debrief on a tough renewal, we're always learning. We celebrate wins together, hold each other accountable, and show up as true ambassadors for Outreach, inside and outside the building.
\n
\n
\n
The primary purpose of the Account Manager is to retain current customers and identify opportunities to grow or expand their presence and usage across the platform. This role is responsible for driving value and adoption within an assigned territory of customers, primarily in our Commercial segment. You are responsible for managing the relationship with current customers, including contract renewals, identifying expansion opportunities, and managing the sales cycle for those expansions. Additionally, you are responsible for driving platform adoption, assessing the overall health of a customer's engagement with Outreach, and providing strategic insight and guidance to customers aligned with their goals. Your primary points of contact within existing customers will include both above-the-line contacts (CRO, COO, CEO, CFO, and CISO) and below-the-line contacts (System Administrators, GTM Leaders, Marketing and Content, Revenue Operations, etc.). Key performance indicators include, but are not limited to, customer retention and renewal targets, net revenue retention, expansion quota attainment, renewal forecast quality and accuracy, platform utilization and adoption, and customer sentiment. We expect you to act as trusted advisors to the Revenue Office for your customers and to provide guidance throughout the customer's journey.
\n
\n
\n
Elite revenue teams are rethinking how they manage and grow customer relationships, and you'll be the one who shows them the way forward. We're an AI-forward team, embedding AI across our own workflows and bringing that same mindset to every customer conversation. We're looking for AMs with a growth mindset who use AI to surface signals, act on insights, and drive adoption with confidence.
\n
\n
\n
Why You’ll Love It Here
\n
\n● Highly competitive salary
\n● 25 days annual vacation time + sick time and casual leave
\n● Group medical policy coverage available to employees and up to 5 eligible family members
\n● OPD benefit covered up to INR 10,000
\n● Life insurance and personal accident insurance at 3x annual CTC
\n● 26 weeks of maternity leave pay, and 15 days of paternity leave pay
\n● Opportunity to be part of company success via the RSU program
\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
\n● Employee referral bonuses to encourage the addition of great new people to the team
\n● Fun company and team outings because we play just as hard as we work
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Engineering","location":"Hyderabad","team":"Engineering","allLocations":["Hyderabad"]},"createdAt":1776247967763,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nThe Role\nWe are looking for a Director of Applied Science and Engineering to lead the vision, strategy, and execution of Outreach's Knowledge Graph and contextual AI capabilities. This is a senior leadership position for someone who combines deep technical expertise in knowledge representation, graph-based learning, and reasoning systems with the ability to build, inspire, and scale a high-performing team. \nYou will own the end-to-end technical direction of a per-tenant contextual knowledge graph that captures the full complexity of each customer's sales environment: accounts, deals, contacts, rep behaviors, competitive landscape, and the signals buried in calls, emails, and CRM activity. This graph is the reasoning backbone of the platform, powering next-best-action recommendations, deal risk signals, coaching suggestions, competitive intelligence, and agentic AI workflows. In this role, you will set the research agenda, define the architecture, hire and grow the team, and drive measurable business impact through applied science innovation.\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
\n
The Role
\n\n
\n
We are looking for a Director of Applied Science and Engineering to lead the vision, strategy, and execution of Outreach's Knowledge Graph and contextual AI capabilities. This is a senior leadership position for someone who combines deep technical expertise in knowledge representation, graph-based learning, and reasoning systems with the ability to build, inspire, and scale a high-performing team.
\n
\n
\n
You will own the end-to-end technical direction of a per-tenant contextual knowledge graph that captures the full complexity of each customer's sales environment: accounts, deals, contacts, rep behaviors, competitive landscape, and the signals buried in calls, emails, and CRM activity. This graph is the reasoning backbone of the platform, powering next-best-action recommendations, deal risk signals, coaching suggestions, competitive intelligence, and agentic AI workflows. In this role, you will set the research agenda, define the architecture, hire and grow the team, and drive measurable business impact through applied science innovation.
\n
\n
\n
\n\n\n
Technical Vision & Strategy: Define and own the multi-year technical roadmap for Outreach's Knowledge Graph platform, including entity resolution, temporal reasoning, graph-based learning, and contextual inference. Translate business objectives into a coherent applied science strategy that balances research ambition with production delivery.
\nTeam Leadership: Build, hire, and lead a team of applied scientists and research engineers. Establish team culture, research rigor, career development frameworks, and a high bar for both scientific quality and production impact. Mentor senior ICs into technical leaders.
\nKnowledge Graph Architecture: Drive the design of per-tenant knowledge graph schemas, ontologies, and data models tailored to the sales execution domain. Own decisions on graph databases, query languages, storage engines, and tenant isolation strategies at scale.
\nInformation Extraction at Scale: Oversee pipelines that extract structured knowledge from unstructured conversational and document data (sales calls, emails, CRM notes), including coreference resolution, relation extraction, event detection, and entity linking.
\nReasoning & Inference Systems: Lead the development of reasoning and inference layers over the knowledge graph to power next-best-action suggestions, deal risk scoring, coaching recommendations, competitive intelligence, and agentic AI decision-making.
\nRepresentation Learning & Graph ML: Direct research into graph-based models (GNNs, relational embeddings, link prediction, temporal graph networks) over heterogeneous, multi-relational graph structures to support downstream reasoning, retrieval, and recommendation tasks.
\nCross-functional Leadership: Partner with leaders in Engineering, Product, Design, and Data to align science investments with product priorities. Represent the applied science function in executive reviews, roadmap planning, and technical design reviews.
\nResearch-to-Production Pipeline: Establish processes and infrastructure for moving from research exploration to production deployment: experiment tracking, model evaluation frameworks, A/B testing, and continuous model improvement loops.
\nIndustry & Academic Engagement: Keep the team at the frontier of knowledge graph research. Foster connections with the academic community through conference participation, publications, and strategic academic partnerships. \n\n\n"},{"text":"Our Vision Of You:","content":"\n
\n
\n\n
PhD in Computer Science, Machine Learning, NLP, or a related field with a focus on knowledge representation and reasoning, graph neural networks, information extraction, recommender systems or conversational AI and dialogue systems\n10+ years of experience in applied science or machine learning, with at least 3 years in a people leadership role managing teams of 5+ applied scientists or research engineers.\nDemonstrated track record of building and shipping knowledge graph, NLP, or graph ML systems at production scale: not just publishing papers, but delivering measurable business outcomes.\nDeep expertise in at least three of: knowledge graph construction, entity resolution, information extraction, graph neural networks, temporal reasoning, representation learning, or recommender systems.\nStrong engineering fundamentals. You can write production-quality code, not just prototype notebooks. Proficiency in Python / Golang; and graph databases or query languages (e.g., Neo4j, SPARQL, Cypher) is required.\nExperience recruiting, developing, and retaining top applied science talent. You have grown ICs into senior technical leaders and built teams with a strong shipping culture.\nExecutive communication skills. You can translate complex research concepts into business impact narratives for C-suite and board audiences.\nComfort with deep ambiguity. You will define the problem space, not just solve well-scoped problems. You thrive when chartering new technical directions from scratch.\nStrong Ownership: Take end-to-end responsibility for research and model development initiatives, from problem formulation and data analysis through experimentation, production deployment, and ongoing performance monitoring, driving outcomes with minimal oversight. \n\n\n
\n
\n\n\n
Experience building multi-tenant knowledge graph systems with per-customer isolation and scale requirements.\nBackground in sales, revenue, or B2B SaaS domains: understanding of deal cycles, pipeline management, and CRM data models.\nExperience integrating knowledge graphs with LLM-based systems (RAG architectures, tool-augmented generation, agentic frameworks).\nStrong communication skills with the ability to translate research concepts into product impact for cross-functional audiences.\nPublications in top-tier venues (KDD, NeurIPS, ACL, EMNLP, ICLR, WWW, SIGIR, etc.) in knowledge graphs, NLP, or graph learning.\nExperience with graph databases at scale (Neo4j, Amazon Neptune, or similar) including performance tuning, query optimization, and multi-region deployment.\nFamiliarity with the Model Context Protocol (MCP) or similar agent-tool integration patterns.\nTrack record of building applied science teams from scratch (0→1 team formation). \n\n"},{"text":"Why Join Us?","content":"\n
\n\n
Foundational Leadership: You will define how Outreach thinks about knowledge representation and contextual reasoning, decisions that shape the platform for years. This is not an optimization role; it is a charter-defining one.\nGreenfield Architecture: Build the knowledge graph platform from the ground up with the latitude to make foundational technical decisions on schema design, graph infrastructure, and reasoning systems.\nScale & Impact: Outreach processes millions of sales interactions across 4,000+ enterprise customers. Your team's work will directly power agentic AI workflows that change how revenue teams operate globally.\nExecutive Visibility: Direct exposure to top leadership in the company. Present research direction and results at the executive level.\nWorld-Class Team: Join a culture that values scientific rigor, engineering excellence, and intellectual honesty. Collaborate with senior engineers, product leaders, and data scientists who care deeply about getting it right.\nGrowth into executive level: For the right leader, this role is a path to executive level as the function scales. You will shape not just the technology but the organizational structure of applied science at Outreach. \n\n\n
About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
\n
The Role
\n\n
\n
We are looking for a Director of Applied Science and Engineering to lead the vision, strategy, and execution of Outreach's Knowledge Graph and contextual AI capabilities. This is a senior leadership position for someone who combines deep technical expertise in knowledge representation, graph-based learning, and reasoning systems with the ability to build, inspire, and scale a high-performing team.
\n
\n
\n
You will own the end-to-end technical direction of a per-tenant contextual knowledge graph that captures the full complexity of each customer's sales environment: accounts, deals, contacts, rep behaviors, competitive landscape, and the signals buried in calls, emails, and CRM activity. This graph is the reasoning backbone of the platform, powering next-best-action recommendations, deal risk signals, coaching suggestions, competitive intelligence, and agentic AI workflows. In this role, you will set the research agenda, define the architecture, hire and grow the team, and drive measurable business impact through applied science innovation.
\n
\n
\n
#LI-JM1
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Product","location":"Atlanta, GA","team":"Product Management","allLocations":["Atlanta, GA"]},"createdAt":1775676696000,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","id":"18210dbb-a2ad-49a8-9ee9-c31ad14da0f6","lists":[{"text":"The Role","content":"\n
\n
This role sits at the intersection of Product, GTM, and Customers. The Director of Product Strategy for Sales Engagement is the product expert who bridges what we build with how we sell, enable, and position it in market.
\n
\n
\n
You will work closely with the Sales Engagement Product team to deeply understand the product direction and roadmap, then evangelize it across GTM teams and customers. You are the person in the room who can speak to where Sales Engagement is going — and why — with authority, clarity, and commercial sharpness.
\n
\n
\n
Evangelizing the Product:
\n\n
Own QBR content and field-facing product updates for Sales Engagement — presenting with depth and conviction\n
Serve as the trusted product expert in customer conversations and strategic sales cycles\n
Build and maintain crisp, business-oriented product collateral: positioning decks, competitive battlecards, release narratives, and roadmap presentations\n
Support analyst relations, investor materials, and board-level content as the voice of Sales Engagement strategy\n
Present the roadmap and demo new capabilities at marquee events - including Customer Advisory Boards and industry conferences \n\n
Shaping Strategy:
\n\n
Work closely with the Sales Engagement Product team across time zones, translating market reality into actionable product context and accelerating the evolution into an end-to-end agentic revenue platform.\n
Track the market and competitive landscape and customer feedback, translating that into Outreach positioning and roadmap priorities\n
Guide pricing and packaging decisions, with evolving pricing models for AI-native products \n\n
Enabling GTM:
\n\n
Partner with Sales Enablement and Product Marketing to ensure every launch lands accurately and compellingly across the field\n
Handle customer escalations as the product voice — triaging issues, aligning with the Product team, and closing the loop with customers and CS\n
Lead pilots with high-value customers — structuring the engagement, setting success criteria, and ensuring outcomes feed back into the product roadmap\n
Drive adoption and consumption of AI capabilities, partnering with CS and Sales \n\n
\n
\n\n
Background in sales enablement, pre-sales, or revenue operations alongside product experience\nPrior experience at a company navigating a platform transition \n\n\n
\n
The annual base salary range for this role is $210,000-$250,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.
\n
About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/outreach/18210dbb-a2ad-49a8-9ee9-c31ad14da0f6","applyUrl":"https://jobs.lever.co/outreach/18210dbb-a2ad-49a8-9ee9-c31ad14da0f6/apply"},{"additionalPlain":"Why You’ll Love It Here\n \n• Flexible time off \n• 401k to help you save for the future\n• Generous medical, dental, and vision coverage for full-time employees and their dependents \n• A parental leave program that includes options for a paid night nurse, and a gradual return to work\n• Infertility/ assisted reproductive services benefit\n• Employee referral bonuses to encourage the addition of great new people to the team\n• Snacks and beverages in the Office, along with fun events to celebrate\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military \n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Product","location":"Seattle, WA","team":"Product Management","allLocations":["Seattle, WA"]},"createdAt":1783617017083,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nThe Team \nOutreach is the agentic revenue platform built for modern go-to-market teams. We help revenue organizations run their entire sales motion, from first touch to closed deal to post sales, inside a single platform that goes beyond insights and delivers actions to sellers to move deals and revenue forward. \nConversation intelligence, voice, and dialing sit at the center of that motion. Every customer conversation generates signal. Outreach captures that signal and turns it into action: real-time coaching for reps, automatic follow-ups, and the deal and pipeline intelligence leaders need to know where to focus, what to fix, and how to improve. Reps close more. Leaders lead better. The conversation is where it starts. \nThe Role \nThis leader will own product strategy and execution across conversation intelligence, voice, meeting intelligence, and dialing. The mission is to transform every customer conversation into agentic action: coaching reps in the moment, accelerating deals, and giving leaders a clear, data-driven view of where to invest their time and how to improve their team performance and sales strategy. \nThis role sits at the intersection of AI and data, voice and video, to deliver real-time coaching and actions. It requires a sharp point of view on both seller and sales leadership personas, and a track record of building product that changes how teams work, not just how they report. \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
\n
Outreach is the agentic revenue platform built for modern go-to-market teams. We help revenue organizations run their entire sales motion, from first touch to closed deal to post sales, inside a single platform that goes beyond insights and delivers actions to sellers to move deals and revenue forward.
\n
\n
\n
Conversation intelligence, voice, and dialing sit at the center of that motion. Every customer conversation generates signal. Outreach captures that signal and turns it into action: real-time coaching for reps, automatic follow-ups, and the deal and pipeline intelligence leaders need to know where to focus, what to fix, and how to improve. Reps close more. Leaders lead better. The conversation is where it starts.
\n
\n
\n
\n
This leader will own product strategy and execution across conversation intelligence, voice, meeting intelligence, and dialing. The mission is to transform every customer conversation into agentic action: coaching reps in the moment, accelerating deals, and giving leaders a clear, data-driven view of where to invest their time and how to improve their team performance and sales strategy.
\n
\n
\n
This role sits at the intersection of AI and data, voice and video, to deliver real-time coaching and actions. It requires a sharp point of view on both seller and sales leadership personas, and a track record of building product that changes how teams work, not just how they report.
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Lead and develop a team of accomplished product managers, driving strategy across multiple scrum teams, enabling high performance, and championing strong processes and best practices
\n \n\n
\n
\n
\n
\n
\n
\n
\n- \n
Experience building conversation intelligence, voice, or dialing products preferred, including familiarity with VoIP and telephony infrastructure, speech-to-text and NLP pipelines, real-time audio and video processing
\n \n\n
\n
\n
\n
\n
\n- \n
Strong cross-functional collaboration, influence, and communication skills with the ability to create clarity in complex, ambiguous domains
\n \n\n
\n
\n
\n
The annual base salary range for this role is $210,000-$260,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.
","salaryDescriptionPlain":"The annual base salary range for this role is $210,000-$260,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.\n","text":"Director, Product Management – Conversational Intelligence","country":"US","workplaceType":"hybrid","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
\n
Outreach is the agentic revenue platform built for modern go-to-market teams. We help revenue organizations run their entire sales motion, from first touch to closed deal to post sales, inside a single platform that goes beyond insights and delivers actions to sellers to move deals and revenue forward.
\n
\n
\n
Conversation intelligence, voice, and dialing sit at the center of that motion. Every customer conversation generates signal. Outreach captures that signal and turns it into action: real-time coaching for reps, automatic follow-ups, and the deal and pipeline intelligence leaders need to know where to focus, what to fix, and how to improve. Reps close more. Leaders lead better. The conversation is where it starts.
\n
\n
\n
\n
This leader will own product strategy and execution across conversation intelligence, voice, meeting intelligence, and dialing. The mission is to transform every customer conversation into agentic action: coaching reps in the moment, accelerating deals, and giving leaders a clear, data-driven view of where to invest their time and how to improve their team performance and sales strategy.
\n
\n
\n
This role sits at the intersection of AI and data, voice and video, to deliver real-time coaching and actions. It requires a sharp point of view on both seller and sales leadership personas, and a track record of building product that changes how teams work, not just how they report.
\n
\n
Why You’ll Love It Here
\n
\n● 25 days holiday + 8 bank holidays
\n● Outreach contributes with monthly contribution towards your pension
\n● Private medical care for employee and spouse/family with Program Health Plus
\n● Cashplan is offered through Medicash to help offset out of pocket medical related expenses
\n● Dental coverage
\n● Life insurance at 4x annual salary
\n● 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave
\n● A parental leave program that includes not just extended time off but options for a paid night nurse
\n● Opportunity to be part of company success via equity program
\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
\n● Employee referral bonuses to encourage the addition of great new people to the team
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Sales","location":"London","team":"Solutions Consultants","allLocations":["London"]},"createdAt":1762794634430,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nThe Solutions Consulting team is an integral part of Outreach’s Go-To-Market function. We focus on driving measurable business impact for prospects and customers by being both domain experts and trusted advisors. We partner deeply across Sales, Product, Customer Success, and Professional Services to architect solutions that help revenue teams unlock the full potential of Outreach. \nAs a Lead Solutions Consultant, you’ll play a pivotal role in advancing the sophistication and effectiveness of the EMEA regions’ upper segment sales motions. You’ll operate as both a top-performing individual contributor and a multiplier for others, shaping how Outreach wins in the most complex customer environments. \nThe Role \nWorking in a fast-growth environment means no two days are the same. As a senior member of the EMEA SC organization, you will lead complex enterprise pursuits, elevate team capability, and drive cross-functional excellence. \nLocation\nShoredicth, London - Hybrid, in office 2 days per week.\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the Team
\n
The Solutions Consulting team is an integral part of Outreach’s Go-To-Market function. We focus on driving measurable business impact for prospects and customers by being both domain experts and trusted advisors. We partner deeply across Sales, Product, Customer Success, and Professional Services to architect solutions that help revenue teams unlock the full potential of Outreach.
\n
\n
\n
As a Lead Solutions Consultant, you’ll play a pivotal role in advancing the sophistication and effectiveness of the EMEA regions’ upper segment sales motions. You’ll operate as both a top-performing individual contributor and a multiplier for others, shaping how Outreach wins in the most complex customer environments.
\n
\n
\n
The Role
\n\n
\n
Working in a fast-growth environment means no two days are the same. As a senior member of the EMEA SC organization, you will lead complex enterprise pursuits, elevate team capability, and drive cross-functional excellence.
\n
\n
\n
\n
Location
\n
Shoredicth, London - Hybrid, in office 2 days per week.
\n
\n
About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
About the Team
\n
The Solutions Consulting team is an integral part of Outreach’s Go-To-Market function. We focus on driving measurable business impact for prospects and customers by being both domain experts and trusted advisors. We partner deeply across Sales, Product, Customer Success, and Professional Services to architect solutions that help revenue teams unlock the full potential of Outreach.
\n
\n
\n
As a Lead Solutions Consultant, you’ll play a pivotal role in advancing the sophistication and effectiveness of the EMEA regions’ upper segment sales motions. You’ll operate as both a top-performing individual contributor and a multiplier for others, shaping how Outreach wins in the most complex customer environments.
\n
\n
\n
The Role
\n\n
\n
Working in a fast-growth environment means no two days are the same. As a senior member of the EMEA SC organization, you will lead complex enterprise pursuits, elevate team capability, and drive cross-functional excellence.
\n
\n
\n
\n
Location
\n
Shoredicth, London - Hybrid, in office 2 days per week.
\n
\n
#LI-AK1
\n#remote
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Sales","location":"United States","team":"Value Consulting","allLocations":["United States"]},"createdAt":1783714196147,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nThe Solutions Consulting team sits at the intersection of technology, strategy, and customer success. As trusted advisors, we help prospects and customers reimagine how they engage buyers, accelerate revenue growth, and realize the full value of Outreach. \nWe partner closely with Sales, Product, Customer Success, Professional Services, and Marketing because we believe the best customer outcomes come from winning together. By combining deep industry expertise, a consultative approach, and the power of AI, we design innovative solutions that solve complex business challenges and deliver measurable impact. If you're energized by collaboration, continuous learning, and shaping the future of AI-powered revenue execution, you'll feel right at home on our team. \nThe Role \nReporting to the VP of Solutions Consulting, the Value Consultant is a senior, specialized role within the Solutions Consulting organization. You bring financial expertise and executive-level business acumen to the opportunities that matter most, helping customers move from understanding what Outreach can do to clearly quantifying its business impact. \nYou'll engage at pivotal moments in the sales cycle, partnering on complex opportunities where a compelling business case is essential. Through targeted discovery with executive stakeholders, you'll build data-driven ROI models and deliver executive-ready value narratives that give buyers the confidence to invest. \nBeyond the initial sale, you'll help shape how value is measured across the customer lifecycle, connecting pre-sale business cases with post-sale value realization to support adoption, renewals, and expansion. \nThis isn't a generalist Solutions Consultant role. You're the specialist brought in when the opportunity is complex, the stakes are high, and demonstrating measurable business value is critical to winning. \nYour Daily Adventures Will Include \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
About the Team
\n\n\n
The Solutions Consulting team sits at the intersection of technology, strategy, and customer success. As trusted advisors, we help prospects and customers reimagine how they engage buyers, accelerate revenue growth, and realize the full value of Outreach.
\n
\n
We partner closely with Sales, Product, Customer Success, Professional Services, and Marketing because we believe the best customer outcomes come from winning together. By combining deep industry expertise, a consultative approach, and the power of AI, we design innovative solutions that solve complex business challenges and deliver measurable impact. If you're energized by collaboration, continuous learning, and shaping the future of AI-powered revenue execution, you'll feel right at home on our team.
\n
\n
The Role
\n\n\n
Reporting to the VP of Solutions Consulting, the Value Consultant is a senior, specialized role within the Solutions Consulting organization. You bring financial expertise and executive-level business acumen to the opportunities that matter most, helping customers move from understanding what Outreach can do to clearly quantifying its business impact.
\n
\n
You'll engage at pivotal moments in the sales cycle, partnering on complex opportunities where a compelling business case is essential. Through targeted discovery with executive stakeholders, you'll build data-driven ROI models and deliver executive-ready value narratives that give buyers the confidence to invest.
\n
\n
Beyond the initial sale, you'll help shape how value is measured across the customer lifecycle, connecting pre-sale business cases with post-sale value realization to support adoption, renewals, and expansion.
\n
\n
This isn't a generalist Solutions Consultant role. You're the specialist brought in when the opportunity is complex, the stakes are high, and demonstrating measurable business value is critical to winning.
\n
\n
Your Daily Adventures Will Include
\n","id":"08d9a7e4-4fcc-40f3-85ae-549cb1e8c0fc","lists":[{"text":"Deal Engagement ","content":"\n
\n
\n- \n
Engaging mid-to-late stage in enterprise pursuits to lead structured value discovery sessions with economic buyers and operational stakeholders: CROs, CFOs, COOs, VPs of RevOps, and Sales leadership.
\n \n\n
\n
\n
\n- \n
Building rigorous, data-backed ROI models and business cases that quantify the financial impact of Outreach adoption, covering productivity gains, pipeline velocity, revenue lift, and cost avoidance.
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Developing and maintaining repeatable, scalable value assets: ROI templates, industry benchmarks, value discovery frameworks, and executive business review tools that the broader SC and CS team can use independently on smaller deals.
\n \n\n
\n
\n
\n- \n
Mentoring SCs on value-selling techniques, discovery best practices, and financial modeling fundamentals, raising the floor for the entire team.
\n \n\n
\n
\n
\n
\n- \n
Partner closely with GTM leadership, AEs and Solutions Consultants to align the value narrative with the technical win strategy, ensuring consistency across all stakeholder touchpoints from solutioning through close.
\n \n\n
\n
\n
\n
\n- \n
Collaborating with Product and Marketing to ensure Outreach's value story reflects current platform capabilities and real customer outcomes, including AI-driven workflows through Amplify, Kaia, and Research Agent.
\n \n\n
\n
\n
\n
\n- \n
Experience: 7+ years in pre-sales, value engineering, management consulting, or financial advisory, with demonstrated experience building and defending business cases or ROI models in enterprise B2B sales cycles.
\n \n\n
\n
\n
\n
\n- \n
Discovery Mastery: Skilled at structured stakeholder interviewing, asking precise questions, synthesizing conflicting inputs across stakeholders, and identifying the financial story embedded in operational data.
\n \n\n
\n
\n
\n
\n- \n
Strategic Problem Solving: Able to map complex customer environments to clear, quantified value drivers without oversimplifying or overpromising, and without needing to own the full sales cycle to do it well.
\n \n\n
\n
\n
\n- \n
Exceptional Communication: Strong written and verbal communicator, your business cases are clear, credible, and compelling to both technical and non-technical audiences. You can simplify without losing rigor.
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Recognized by AEs, SCs, and prospects as a credible, executive-ready advisor whose involvement materially moves deals forward.
\n \n\n
\n
\n
\n
The base salary range for this role is $125,000 - $145,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The base salary range for this role is $125,000 - $145,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Lead Value Consultant","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
About the Team
\n\n\n
The Solutions Consulting team sits at the intersection of technology, strategy, and customer success. As trusted advisors, we help prospects and customers reimagine how they engage buyers, accelerate revenue growth, and realize the full value of Outreach.
\n
\n
We partner closely with Sales, Product, Customer Success, Professional Services, and Marketing because we believe the best customer outcomes come from winning together. By combining deep industry expertise, a consultative approach, and the power of AI, we design innovative solutions that solve complex business challenges and deliver measurable impact. If you're energized by collaboration, continuous learning, and shaping the future of AI-powered revenue execution, you'll feel right at home on our team.
\n
\n
The Role
\n\n\n
Reporting to the VP of Solutions Consulting, the Value Consultant is a senior, specialized role within the Solutions Consulting organization. You bring financial expertise and executive-level business acumen to the opportunities that matter most, helping customers move from understanding what Outreach can do to clearly quantifying its business impact.
\n
\n
You'll engage at pivotal moments in the sales cycle, partnering on complex opportunities where a compelling business case is essential. Through targeted discovery with executive stakeholders, you'll build data-driven ROI models and deliver executive-ready value narratives that give buyers the confidence to invest.
\n
\n
Beyond the initial sale, you'll help shape how value is measured across the customer lifecycle, connecting pre-sale business cases with post-sale value realization to support adoption, renewals, and expansion.
\n
\n
This isn't a generalist Solutions Consultant role. You're the specialist brought in when the opportunity is complex, the stakes are high, and demonstrating measurable business value is critical to winning.
\n
\n
Your Daily Adventures Will Include
\n","descriptionBodyPlain":"About the Team \nThe Solutions Consulting team sits at the intersection of technology, strategy, and customer success. As trusted advisors, we help prospects and customers reimagine how they engage buyers, accelerate revenue growth, and realize the full value of Outreach. \nWe partner closely with Sales, Product, Customer Success, Professional Services, and Marketing because we believe the best customer outcomes come from winning together. By combining deep industry expertise, a consultative approach, and the power of AI, we design innovative solutions that solve complex business challenges and deliver measurable impact. If you're energized by collaboration, continuous learning, and shaping the future of AI-powered revenue execution, you'll feel right at home on our team. \nThe Role \nReporting to the VP of Solutions Consulting, the Value Consultant is a senior, specialized role within the Solutions Consulting organization. You bring financial expertise and executive-level business acumen to the opportunities that matter most, helping customers move from understanding what Outreach can do to clearly quantifying its business impact. \nYou'll engage at pivotal moments in the sales cycle, partnering on complex opportunities where a compelling business case is essential. Through targeted discovery with executive stakeholders, you'll build data-driven ROI models and deliver executive-ready value narratives that give buyers the confidence to invest. \nBeyond the initial sale, you'll help shape how value is measured across the customer lifecycle, connecting pre-sale business cases with post-sale value realization to support adoption, renewals, and expansion. \nThis isn't a generalist Solutions Consultant role. You're the specialist brought in when the opportunity is complex, the stakes are high, and demonstrating measurable business value is critical to winning. \nYour Daily Adventures Will Include \n","hostedUrl":"https://jobs.lever.co/outreach/08d9a7e4-4fcc-40f3-85ae-549cb1e8c0fc","applyUrl":"https://jobs.lever.co/outreach/08d9a7e4-4fcc-40f3-85ae-549cb1e8c0fc/apply"},{"additionalPlain":"#remote\n#LI-AK1\n\n\nWhy You’ll Love It Here\n \n• Flexible time off \n• 401k to help you save for the future\n• Generous medical, dental, and vision coverage for full-time employees and their dependents \n• A parental leave program that includes options for a paid night nurse, and a gradual return to work\n• Infertility/ assisted reproductive services benefit\n• Employee referral bonuses to encourage the addition of great new people to the team\n• Snacks and beverages in the Office, along with fun events to celebrate\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military \n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"#remote
\n#LI-AK1
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Revenue Operations","location":"United States","team":"Revenue Operations","allLocations":["United States"]},"createdAt":1785447689961,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nThe Role \nThis role owns post-sales operations and the programs that drive retention and growth of existing and new customers. You will run the customer lifecycle operations across onboarding, adoption, renewal, and expansion, and own renewal forecasting that gives the business a clear read on the book. \nThis is a builder's role at the center of how the team puts AI to work. You will design and run processes including AI and agentic workflows that surface risk earlier and catch expansion signals sooner, so the team can act faster, and you will support the digital CS strategy that drives adoption and delight across our user base. \nYou will lead a team, partner closely with Customer Success leadership, and own the data and programs that prove the work is driving real revenue. \nLocation: Ideal location is based in Seattle or Atlanta near in office teams. We are open to remote within the U.S. \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
The Role
\n
This role owns post-sales operations and the programs that drive retention and growth of existing and new customers. You will run the customer lifecycle operations across onboarding, adoption, renewal, and expansion, and own renewal forecasting that gives the business a clear read on the book.
\n
\n
\n
This is a builder's role at the center of how the team puts AI to work. You will design and run processes including AI and agentic workflows that surface risk earlier and catch expansion signals sooner, so the team can act faster, and you will support the digital CS strategy that drives adoption and delight across our user base.
\n
\n
\n
You will lead a team, partner closely with Customer Success leadership, and own the data and programs that prove the work is driving real revenue.
\n
\n
\n
Location: Ideal location is based in Seattle or Atlanta near in office teams. We are open to remote within the U.S.
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Use AI to drive retention and expansion. Design and run AI and agentic workflows, including Claude-based workflows, that catch churn risk early, spot expansion signals, and act on them.
\n \n\n
\n
\n
\n- \n
Own the customer lifecycle programs across onboarding, adoption, renewal, and growth, and make them measurably better over time.
\n \n\n
\n
\n
\n
\n
\n
\n
The base salary range for this role is $120,000 - $155,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The base salary range for this role is $120,000 - $155,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Manager, Customer Operations (Revenue Operations)","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
The Role
\n
This role owns post-sales operations and the programs that drive retention and growth of existing and new customers. You will run the customer lifecycle operations across onboarding, adoption, renewal, and expansion, and own renewal forecasting that gives the business a clear read on the book.
\n
\n
\n
This is a builder's role at the center of how the team puts AI to work. You will design and run processes including AI and agentic workflows that surface risk earlier and catch expansion signals sooner, so the team can act faster, and you will support the digital CS strategy that drives adoption and delight across our user base.
\n
\n
\n
You will lead a team, partner closely with Customer Success leadership, and own the data and programs that prove the work is driving real revenue.
\n
\n
\n
Location: Ideal location is based in Seattle or Atlanta near in office teams. We are open to remote within the U.S.
\n
\n
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Support","location":"Seattle, WA","team":"Technical Support","allLocations":["Seattle, WA"]},"createdAt":1785516852773,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nWe are seeking an exceptional support manager, with demonstrable experience building teams, career pathing, leading through change and high growth companies as well as passion for the customer and of course, a sense of humor and ability to build a team everyone wants to work with. Reporting to the Director of Global Support, this individual will work closely with our Customers, Customer Success Managers, Client Engagement Managers, Sales, Product Management and Engineering and provide feedback and influence leadership on ways support can enhance customer experience. \nThe Role \nThis Manager is accountable for building and leading a team of Technical Support Engineers who serve our customers, manage escalations, mentor and provide assistance to the rest of the support organization as well as lead with bug identification, release rollouts and partnership with engineering. This position is an integral part of Outreach’s long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment. \n \nLocation: This person will need to work PST hours regardless of location. \n \nYour Daily Adventures Will Include\nDevelop and lead a team of Technical Support Engineers, providing enterprise-level, world-class customer support, servicing customers and internal teams \n\n\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the Team
\n
We are seeking an exceptional support manager, with demonstrable experience building teams, career pathing, leading through change and high growth companies as well as passion for the customer and of course, a sense of humor and ability to build a team everyone wants to work with. Reporting to the Director of Global Support, this individual will work closely with our Customers, Customer Success Managers, Client Engagement Managers, Sales, Product Management and Engineering and provide feedback and influence leadership on ways support can enhance customer experience.
\n
The Role
\n
\n
\n
This Manager is accountable for building and leading a team of Technical Support Engineers who serve our customers, manage escalations, mentor and provide assistance to the rest of the support organization as well as lead with bug identification, release rollouts and partnership with engineering. This position is an integral part of Outreach’s long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.
\n
\n
\n
\n
Location: This person will need to work PST hours regardless of location.
\n
\n
\n
\n
Your Daily Adventures Will Include
\n\n
\n
\n
\n- \n
Develop and lead a team of Technical Support Engineers, providing enterprise-level, world-class customer support, servicing customers and internal teams
\n \n
\n
\n
\n
\n- \n
People management responsibilities, including recruiting, career development, performance management
\n \n
\n
\n
\n
\n
\n
\n
\n- \n
Root cause analysis
\n \n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Our Vision of You
\n\n
\n
\n
\n
\n
\n
\n
\n- \n
Expert competencies in managing escalated accounts, and driving incident, problem, and escalation management to successful resolutions.
\n \n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Strong written and verbal communication and presentations skills, as well as the ability to persuade, inspire, and motivate others.
\n \n
\n
\n
\n
\n
\n
\n
\n
\n
\n
The annual on target earnings (OTE) range for this role is $90,000 - $160,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The annual on target earnings (OTE) range for this role is $90,000 - $160,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Manager, Technical Support","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
About the Team
\n
We are seeking an exceptional support manager, with demonstrable experience building teams, career pathing, leading through change and high growth companies as well as passion for the customer and of course, a sense of humor and ability to build a team everyone wants to work with. Reporting to the Director of Global Support, this individual will work closely with our Customers, Customer Success Managers, Client Engagement Managers, Sales, Product Management and Engineering and provide feedback and influence leadership on ways support can enhance customer experience.
\n
The Role
\n
\n
\n
This Manager is accountable for building and leading a team of Technical Support Engineers who serve our customers, manage escalations, mentor and provide assistance to the rest of the support organization as well as lead with bug identification, release rollouts and partnership with engineering. This position is an integral part of Outreach’s long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.
\n
\n
\n
\n
Location: This person will need to work PST hours regardless of location.
\n
\n
\n
\n
Your Daily Adventures Will Include
\n\n
\n
\n
\n- \n
Develop and lead a team of Technical Support Engineers, providing enterprise-level, world-class customer support, servicing customers and internal teams
\n \n
\n
\n
\n
\n- \n
People management responsibilities, including recruiting, career development, performance management
\n \n
\n
\n
\n
\n
\n
\n
\n- \n
Root cause analysis
\n \n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Our Vision of You
\n\n
\n
\n
\n
\n
\n
\n
\n- \n
Expert competencies in managing escalated accounts, and driving incident, problem, and escalation management to successful resolutions.
\n \n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Strong written and verbal communication and presentations skills, as well as the ability to persuade, inspire, and motivate others.
\n \n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Why You’ll Love It Here
\n
\n● Amazing working space with a running track on its roof
\n● Flexible time off, 5 weeks of vacation, and 5 annual sick days
\n● 4% employer supplemental pension monthly contribution
\n● Private medical care for employee and spouse with Program Health Plus
\n● Life insurance at 2x annual salary
\n● 5.000 CZK monthly allowance for meal vouchers, flexipasses and other personal expenses
\n● 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave
\n● Opportunity to be part of company success via the RSU program
\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
\n● Employee referral bonuses to encourage the addition of great new people to the team
\n● Fun company and team outings because we play just as hard as we work
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Product","location":"Prague","team":"Product Management","allLocations":["Prague"]},"createdAt":1770309470803,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team\n \nWe're at an exciting inflection point: scaling an extremely sophisticated, high-throughput platform that powers millions of seller actions daily while rapidly expanding our agentic AI capabilities, real-time intelligence layer, and foundational platform services. \n \nThe Core Platform team owns the foundational systems that everything else at Outreach depends on data platform, event & workflow engines, identity & access, API & integration architecture, real-time processing infrastructure, and developer platform. We enable product velocity across the entire organization while maintaining enterprise-grade reliability, security, scalability, and extensibility. \n \nThe Role\n \nAs a Principal Product Manager on the Core Platform team, you will define and drive the multi-year strategy and roadmap for critical shared platform capabilities—particularly in the areas real-time data & event processing, extensibility, and developer platform. \n \nYou will partner extremely closely with engineering leaders, UX designers, marketing, and multiple product lines to make architectural choices that balance immediate delivery needs with long-term technical vision. This is a deeply technical product role—expect to spend significant time on system design discussions, API specs, data models, and performance. \n \nLocation\n \nWhile we are remote-friendly, we remain an \"office-centric\" company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Prague so you would be able to connect with your team on weekly regular basis, attend in-person meetings and company events.\n \nThis is a full-time, permanent role, not eligible for contractors and for work from other countries.\n\nNOTE:\nThe offer is contingent upon successfully passing the background screening process.\n\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
\n
\nWe're at an exciting inflection point: scaling an extremely sophisticated, high-throughput platform that powers millions of seller actions daily while rapidly expanding our agentic AI capabilities, real-time intelligence layer, and foundational platform services.
\n
\nThe Core Platform team owns the foundational systems that everything else at Outreach depends on data platform, event & workflow engines, identity & access, API & integration architecture, real-time processing infrastructure, and developer platform. We enable product velocity across the entire organization while maintaining enterprise-grade reliability, security, scalability, and extensibility.
\n
\nThe Role
\n
\nAs a Principal Product Manager on the Core Platform team, you will define and drive the multi-year strategy and roadmap for critical shared platform capabilities—particularly in the areas real-time data & event processing, extensibility, and developer platform.
\n
\nYou will partner extremely closely with engineering leaders, UX designers, marketing, and multiple product lines to make architectural choices that balance immediate delivery needs with long-term technical vision. This is a deeply technical product role—expect to spend significant time on system design discussions, API specs, data models, and performance.
\n
\nLocation
\n
\nWhile we are remote-friendly, we remain an \"office-centric\" company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Prague so you would be able to connect with your team on weekly regular basis, attend in-person meetings and company events.
\n
\nThis is a full-time, permanent role, not eligible for contractors and for work from other countries.
\n
NOTE:
\n
The offer is contingent upon successfully passing the background screening process.
\n
","id":"d6c7de50-a4a0-4f6d-83f2-348b0927a17e","lists":[{"text":"Your Daily Adventures Will Include","content":"\nOwn the product strategy and multi-year roadmap for one or more pillars of the Core Platform (examples: extensibility, real-time events, and developer platform) \nPartner deeply with engineering (Staff/Principal engineers) to define scalable, evolvable architectures that support massive scale and complexity \nTranslate complex technical constraints and opportunities into clear product requirements, roadmap prioritization, and key results \nDefine and maintain platform SLAs, success metrics, and health dashboards that matter to customers \nDrive cross-functional alignment—work with other product leaders, marketing, sales, professional services to understand needs and sequence platform investments \nStay current on emerging technologies in AI infrastructure, real-time systems, distributed data processing, and enterprise SaaS platform design \nRepresent Outreach at industry events and with strategic customers when discussing platform architecture and AI capabilities \n"},{"text":"Our Vision of You","content":"\n10+ years of product management experience, with at least 5 years owning developer-facing, infrastructure, or platform products (examples: API platforms, data platforms, workflow engines, AI/ML platforms, observability platforms) \nDeep technical fluency — ability to read architecture diagrams, understand distributed systems trade-offs (consistency vs availability, eventual vs strong consistency), speak fluently about microservices, event-driven architecture, streaming (Kafka/Kinesis/etc.), API design (REST + gRPC), and scaling patterns \nPrior experience shipping and scaling high-throughput SaaS platforms serving enterprise customers \nDemonstrated success defining product strategy for shared platform capabilities that serve multiple product lines / internal customers \nExcellent written and verbal communication — you can write crisp PRDs, and one-pagers, and present complex technical topics to executives, engineers, and customers alike \n\n
\nPreferred Qualifications:
\n\nPrior AI / ML experience — RAG Infrastructure, MCP orchestration, Knowledge fine tuning \nPrevious work on developer platforms, extensibility frameworks, low-code/no-code tools, or integration platforms \nBackground in revenue/sales tech, CRM-adjacent platforms, or go-to-market tooling \n"}],"text":"Principal Product Manager, Platform - Prague, Czechia","country":"CZ","workplaceType":"hybrid","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"About the Team
\n
\nWe're at an exciting inflection point: scaling an extremely sophisticated, high-throughput platform that powers millions of seller actions daily while rapidly expanding our agentic AI capabilities, real-time intelligence layer, and foundational platform services.
\n
\nThe Core Platform team owns the foundational systems that everything else at Outreach depends on data platform, event & workflow engines, identity & access, API & integration architecture, real-time processing infrastructure, and developer platform. We enable product velocity across the entire organization while maintaining enterprise-grade reliability, security, scalability, and extensibility.
\n
\nThe Role
\n
\nAs a Principal Product Manager on the Core Platform team, you will define and drive the multi-year strategy and roadmap for critical shared platform capabilities—particularly in the areas real-time data & event processing, extensibility, and developer platform.
\n
\nYou will partner extremely closely with engineering leaders, UX designers, marketing, and multiple product lines to make architectural choices that balance immediate delivery needs with long-term technical vision. This is a deeply technical product role—expect to spend significant time on system design discussions, API specs, data models, and performance.
\n
\nLocation
\n
\nWhile we are remote-friendly, we remain an \"office-centric\" company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Prague so you would be able to connect with your team on weekly regular basis, attend in-person meetings and company events.
\n
\nThis is a full-time, permanent role, not eligible for contractors and for work from other countries.
\n
NOTE:
\n
The offer is contingent upon successfully passing the background screening process.
\n
","descriptionBodyPlain":"About the Team\n \nWe're at an exciting inflection point: scaling an extremely sophisticated, high-throughput platform that powers millions of seller actions daily while rapidly expanding our agentic AI capabilities, real-time intelligence layer, and foundational platform services. \n \nThe Core Platform team owns the foundational systems that everything else at Outreach depends on data platform, event & workflow engines, identity & access, API & integration architecture, real-time processing infrastructure, and developer platform. We enable product velocity across the entire organization while maintaining enterprise-grade reliability, security, scalability, and extensibility. \n \nThe Role\n \nAs a Principal Product Manager on the Core Platform team, you will define and drive the multi-year strategy and roadmap for critical shared platform capabilities—particularly in the areas real-time data & event processing, extensibility, and developer platform. \n \nYou will partner extremely closely with engineering leaders, UX designers, marketing, and multiple product lines to make architectural choices that balance immediate delivery needs with long-term technical vision. This is a deeply technical product role—expect to spend significant time on system design discussions, API specs, data models, and performance. \n \nLocation\n \nWhile we are remote-friendly, we remain an \"office-centric\" company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Prague so you would be able to connect with your team on weekly regular basis, attend in-person meetings and company events.\n \nThis is a full-time, permanent role, not eligible for contractors and for work from other countries.\n\nNOTE:\nThe offer is contingent upon successfully passing the background screening process.\n\n","hostedUrl":"https://jobs.lever.co/outreach/d6c7de50-a4a0-4f6d-83f2-348b0927a17e","applyUrl":"https://jobs.lever.co/outreach/d6c7de50-a4a0-4f6d-83f2-348b0927a17e/apply"},{"additionalPlain":"#LI-AM1\n\n\nWhy You’ll Love It Here\n \n• Flexible time off \n• 401k to help you save for the future\n• Generous medical, dental, and vision coverage for full-time employees and their dependents \n• A parental leave program that includes options for a paid night nurse, and a gradual return to work\n• Infertility/ assisted reproductive services benefit\n• Employee referral bonuses to encourage the addition of great new people to the team\n• Snacks and beverages in the Office, along with fun events to celebrate\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military \n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"#LI-AM1
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Marketing","location":"United States","team":"Marketing","allLocations":["United States"]},"createdAt":1785350612476,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nThe PR Manager will join the Outreach Marketing team, a team of communicators, creators, writers, demand gen pros, and product experts who push each other to do the best work of our careers while having each other's backs. We're proud to be the market leader, and we bring a little swagger to how we show up. The marketing team is remote-first, with teammates spread across the world. We work hard, hold a high bar for our craft, and act as trusted advisors across the org. \nThe Role \nOutreach is seeking an experienced, full-time Public Relations Manager to help lead how we communicate our corporate narrative, product innovations, and market leadership. You'll research, write, and edit press releases, bylines, speeches, internal communications, and other strategic content, while owning key pieces of our PR strategy from concept to execution. \nThis role is built for someone focused on the media landscape: hungry to land the big story, skilled at building and maintaining relationships with reporters, driven to win major awards, and full of ideas for creative campaigns and events that raise Outreach's profile. You'll bring both strong individual craft and the experience to help shape and execute our broader PR strategy. This is a high-visibility role that partners with every department at Outreach, so expect to work with a wide range of people and stakeholders. \nThis role reports to the Director of Communications. \nAt Outreach, we're building AI into how we work, and communication is no exception. We're looking for someone who brings genuine curiosity about AI-powered tools to this role: from media monitoring and sentiment analysis to content drafting and performance tracking, the best PR pros are already using AI to work smarter and tell stronger stories. \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the Team
\n\n
\n
The PR Manager will join the Outreach Marketing team, a team of communicators, creators, writers, demand gen pros, and product experts who push each other to do the best work of our careers while having each other's backs. We're proud to be the market leader, and we bring a little swagger to how we show up. The marketing team is remote-first, with teammates spread across the world. We work hard, hold a high bar for our craft, and act as trusted advisors across the org.
\n
\n
The Role
\n\n
\n
Outreach is seeking an experienced, full-time Public Relations Manager to help lead how we communicate our corporate narrative, product innovations, and market leadership. You'll research, write, and edit press releases, bylines, speeches, internal communications, and other strategic content, while owning key pieces of our PR strategy from concept to execution.
\n
\n
\n
This role is built for someone focused on the media landscape: hungry to land the big story, skilled at building and maintaining relationships with reporters, driven to win major awards, and full of ideas for creative campaigns and events that raise Outreach's profile. You'll bring both strong individual craft and the experience to help shape and execute our broader PR strategy. This is a high-visibility role that partners with every department at Outreach, so expect to work with a wide range of people and stakeholders.
\n
\n
\n
This role reports to the Director of Communications.
\n
\n
\n
At Outreach, we're building AI into how we work, and communication is no exception. We're looking for someone who brings genuine curiosity about AI-powered tools to this role: from media monitoring and sentiment analysis to content drafting and performance tracking, the best PR pros are already using AI to work smarter and tell stronger stories.
\n
\n
\n
\n
\n
\n
\n- \n
Content Creation: Write and edit press releases, bylines, social media posts, media pitches, analyst materials, and executive speeches.
\n \n\n
\n
\n
\n- \n
Media Relations: Build and manage relationships with journalists, track and analyze media coverage, and secure placements, awards, and speaking opportunities for Outreach.
\n \n\n
\n
\n
\n
\n- \n
Agency Management: Manage day-to-day work with external PR agency partners, including setting priorities, reviewing deliverables, and holding agencies accountable to results.
\n \n\n
\n
\n
\n
\n- \n
Strategy & Planning: Help develop and drive tactical PR plans, and lead cross-functional coordination with teams (such as product marketing, growth, and executives) on launches, announcements, and other initiatives.
\n \n\n
\n
\n
\n
The base salary range for this role is $70,000-$110,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The base salary range for this role is $70,000-$110,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Public Relations Manager","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
About the Team
\n\n
\n
The PR Manager will join the Outreach Marketing team, a team of communicators, creators, writers, demand gen pros, and product experts who push each other to do the best work of our careers while having each other's backs. We're proud to be the market leader, and we bring a little swagger to how we show up. The marketing team is remote-first, with teammates spread across the world. We work hard, hold a high bar for our craft, and act as trusted advisors across the org.
\n
\n
The Role
\n\n
\n
Outreach is seeking an experienced, full-time Public Relations Manager to help lead how we communicate our corporate narrative, product innovations, and market leadership. You'll research, write, and edit press releases, bylines, speeches, internal communications, and other strategic content, while owning key pieces of our PR strategy from concept to execution.
\n
\n
\n
This role is built for someone focused on the media landscape: hungry to land the big story, skilled at building and maintaining relationships with reporters, driven to win major awards, and full of ideas for creative campaigns and events that raise Outreach's profile. You'll bring both strong individual craft and the experience to help shape and execute our broader PR strategy. This is a high-visibility role that partners with every department at Outreach, so expect to work with a wide range of people and stakeholders.
\n
\n
\n
This role reports to the Director of Communications.
\n
\n
\n
At Outreach, we're building AI into how we work, and communication is no exception. We're looking for someone who brings genuine curiosity about AI-powered tools to this role: from media monitoring and sentiment analysis to content drafting and performance tracking, the best PR pros are already using AI to work smarter and tell stronger stories.
\n
\n
\n
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Sales","location":"Atlanta, GA","team":"Sales Development Representatives","allLocations":["Atlanta, GA"]},"createdAt":1786458101315,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team\nOur Sales Development team is a culture of success where the future top sellers and leaders of our organization get their start. Our team is responsible for identifying and creating new qualified opportunities for our Account Executive partners.\nOur team gains business knowledge through researching how different businesses operate, leadership structures, what their pain points are, and obstacles they face in their business. We then turn around and leverage that information to spark interest in Outreach by connecting the dots from their challenges to the value that Outreach could provide them. \nWe are product experts for Outreach because we use the very product we sell. This gives SDRs a unique competitive advantage because we understand firsthand how our software can help sales teams be successful. \nMany of our SDRs go on to become Account Executives and team leaders within Outreach. This team is built as a launchpad, not a landing spot. \nThe Role\nAs an Outreach Sales Development Representative (SDR), you're the front line of our revenue engine, identifying active buying interest and key decision makers, then positioning the Outreach value proposition to create qualified opportunities for our Account Executive partners. Every conversation you have directly fuels the pipeline that drives company growth.\nYou'll get hands-on with AI as part of daily work, not as a side project. You'll use AI tools to speed up account research, sharpen personalization at scale, and prioritize the conversations most likely to convert — giving you more time for the parts of the job that require real judgment: reading a stakeholder, adjusting your pitch in real time, and building trust. \nWe invest in your success through 1:1 coaching, active enablement, and hands-on training. You bring the drive to succeed, and we bring the tools and development to help you get there. \n \nLocation: US - Atlanta (Hybrid — in-office Tuesday, Wednesday, Thursday)\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
\nOur Sales Development team is a culture of success where the future top sellers and leaders of our organization get their start. Our team is responsible for identifying and creating new qualified opportunities for our Account Executive partners.
\nOur team gains business knowledge through researching how different businesses operate, leadership structures, what their pain points are, and obstacles they face in their business. We then turn around and leverage that information to spark interest in Outreach by connecting the dots from their challenges to the value that Outreach could provide them.
\nWe are product experts for Outreach because we use the very product we sell. This gives SDRs a unique competitive advantage because we understand firsthand how our software can help sales teams be successful.
\nMany of our SDRs go on to become Account Executives and team leaders within Outreach. This team is built as a launchpad, not a landing spot.
\nThe Role
\nAs an Outreach Sales Development Representative (SDR), you're the front line of our revenue engine, identifying active buying interest and key decision makers, then positioning the Outreach value proposition to create qualified opportunities for our Account Executive partners. Every conversation you have directly fuels the pipeline that drives company growth.
\nYou'll get hands-on with AI as part of daily work, not as a side project. You'll use AI tools to speed up account research, sharpen personalization at scale, and prioritize the conversations most likely to convert — giving you more time for the parts of the job that require real judgment: reading a stakeholder, adjusting your pitch in real time, and building trust.
\nWe invest in your success through 1:1 coaching, active enablement, and hands-on training. You bring the drive to succeed, and we bring the tools and development to help you get there.
\n
\nLocation: US - Atlanta (Hybrid — in-office Tuesday, Wednesday, Thursday)
","id":"0d086000-f0f2-4d0f-aeb7-749cb9a7d6f4","lists":[{"text":"Your Daily Adventures Will Include","content":"\n\n
\nProspect & Engage: Identify and engage senior decision-makers (C-suite, VPs, Directors) across US organizations using a multi-channel approach (email, phone, LinkedIn, and events), including making 45+ outbound calls each day to prospective clients in the United States Enterprise and Mid Market Segment
\n\n
\nOutreach AI Agents: Use Outreach AI Agents to research potential customers, account map and sequencing
\n\n
\nQualification: Lead discovery conversations to assess business needs, timelines, and fit before handing over opportunities to Account Executives
\n\n
\nCollaboration: Partner with regional marketing and sales teams to refine messaging, share market insights, improve conversion rates, and organize pipeline handoffs with Account Executives for qualified meetings
\n\n
\nCRM Management: Maintain clean and accurate data in Salesforce to track engagement and pipeline performance
\n\n
\nMarket Intelligence: Stay current on global market trends, competitive activity, and industry changes that influence buying behavior
\n\n\n
You pick up new tools quickly and apply them with confidence; Salesforce, LinkedIn Navigator, and AI-powered prospecting tools included
\n\n\nYou've used AI tools in your day-to-day work and know how they can speed up research, sharpen outreach, and free you up to focus on the conversations that matter and you're excited to keep growing that skill as our tools evolve
\n\n\nAbility to think on your feet in a conversation and answer unexpected questions with ease
\n\n\nDemonstrate empathy for customers' struggles and obstacles
\n\n\nResilient in the face of objections and rejection
\n\n\nA driven team player; someone who thrives on shared wins, actively lifts others up, and shows up as an engaged contributor in group settings
\n\n\nA driven individual with a desire to succeed
\n\n\nNaturally inquisitive, with the ability to compose compelling messaging to prospects
\n\n"}],"salaryRange":{"min":83000,"max":88000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"Compensation for this role is comprised of an annual base salary and a variable component, ranging between $83,000 - $88,000. You may also be offered incentive compensation, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your recruiter will share specific details based on your location and role during the hiring process. This is a non-exempt role, and as such is eligible for overtime pay in accordance with federal and applicable state laws. This role requires consistent and accurate logging of hours in our HRIS system.
","salaryDescriptionPlain":"Compensation for this role is comprised of an annual base salary and a variable component, ranging between $83,000 - $88,000. You may also be offered incentive compensation, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your recruiter will share specific details based on your location and role during the hiring process. This is a non-exempt role, and as such is eligible for overtime pay in accordance with federal and applicable state laws. This role requires consistent and accurate logging of hours in our HRIS system.\n","text":"Sales Development Representative","country":"US","workplaceType":"hybrid","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"About the Team
\nOur Sales Development team is a culture of success where the future top sellers and leaders of our organization get their start. Our team is responsible for identifying and creating new qualified opportunities for our Account Executive partners.
\nOur team gains business knowledge through researching how different businesses operate, leadership structures, what their pain points are, and obstacles they face in their business. We then turn around and leverage that information to spark interest in Outreach by connecting the dots from their challenges to the value that Outreach could provide them.
\nWe are product experts for Outreach because we use the very product we sell. This gives SDRs a unique competitive advantage because we understand firsthand how our software can help sales teams be successful.
\nMany of our SDRs go on to become Account Executives and team leaders within Outreach. This team is built as a launchpad, not a landing spot.
\nThe Role
\nAs an Outreach Sales Development Representative (SDR), you're the front line of our revenue engine, identifying active buying interest and key decision makers, then positioning the Outreach value proposition to create qualified opportunities for our Account Executive partners. Every conversation you have directly fuels the pipeline that drives company growth.
\nYou'll get hands-on with AI as part of daily work, not as a side project. You'll use AI tools to speed up account research, sharpen personalization at scale, and prioritize the conversations most likely to convert — giving you more time for the parts of the job that require real judgment: reading a stakeholder, adjusting your pitch in real time, and building trust.
\nWe invest in your success through 1:1 coaching, active enablement, and hands-on training. You bring the drive to succeed, and we bring the tools and development to help you get there.
\n
\nLocation: US - Atlanta (Hybrid — in-office Tuesday, Wednesday, Thursday)
","descriptionBodyPlain":"About the Team\nOur Sales Development team is a culture of success where the future top sellers and leaders of our organization get their start. Our team is responsible for identifying and creating new qualified opportunities for our Account Executive partners.\nOur team gains business knowledge through researching how different businesses operate, leadership structures, what their pain points are, and obstacles they face in their business. We then turn around and leverage that information to spark interest in Outreach by connecting the dots from their challenges to the value that Outreach could provide them. \nWe are product experts for Outreach because we use the very product we sell. This gives SDRs a unique competitive advantage because we understand firsthand how our software can help sales teams be successful. \nMany of our SDRs go on to become Account Executives and team leaders within Outreach. This team is built as a launchpad, not a landing spot. \nThe Role\nAs an Outreach Sales Development Representative (SDR), you're the front line of our revenue engine, identifying active buying interest and key decision makers, then positioning the Outreach value proposition to create qualified opportunities for our Account Executive partners. Every conversation you have directly fuels the pipeline that drives company growth.\nYou'll get hands-on with AI as part of daily work, not as a side project. You'll use AI tools to speed up account research, sharpen personalization at scale, and prioritize the conversations most likely to convert — giving you more time for the parts of the job that require real judgment: reading a stakeholder, adjusting your pitch in real time, and building trust. \nWe invest in your success through 1:1 coaching, active enablement, and hands-on training. You bring the drive to succeed, and we bring the tools and development to help you get there. \n \nLocation: US - Atlanta (Hybrid — in-office Tuesday, Wednesday, Thursday)\n","hostedUrl":"https://jobs.lever.co/outreach/0d086000-f0f2-4d0f-aeb7-749cb9a7d6f4","applyUrl":"https://jobs.lever.co/outreach/0d086000-f0f2-4d0f-aeb7-749cb9a7d6f4/apply"},{"additionalPlain":"Why You’ll Love It Here\n \n● 25 days holiday + 8 bank holidays\n● Outreach contributes with monthly contribution towards your pension\n● Private medical care for employee and spouse/family with Program Health Plus\n● Cashplan is offered through Medicash to help offset out of pocket medical related expenses\n● Dental coverage\n● Life insurance at 4x annual salary\n● 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave\n● A parental leave program that includes not just extended time off but options for a paid night nurse\n● Opportunity to be part of company success via equity program\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military\n● Employee referral bonuses to encourage the addition of great new people to the team\n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"Why You’ll Love It Here
\n
\n● 25 days holiday + 8 bank holidays
\n● Outreach contributes with monthly contribution towards your pension
\n● Private medical care for employee and spouse/family with Program Health Plus
\n● Cashplan is offered through Medicash to help offset out of pocket medical related expenses
\n● Dental coverage
\n● Life insurance at 4x annual salary
\n● 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave
\n● A parental leave program that includes not just extended time off but options for a paid night nurse
\n● Opportunity to be part of company success via equity program
\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
\n● Employee referral bonuses to encourage the addition of great new people to the team
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Sales","location":"London","team":"Sales Development Representatives","allLocations":["London"]},"createdAt":1786460354608,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout The Team: \nOur Sales Development team is a culture of success where the future top sellers and leaders of our organisation get their start. Our team is responsible for identifying and creating new qualified opportunities for our Account Executive partners. \nOur team gains business knowledge through researching how different businesses operate, leadership structures, what their pain points are, and obstacles they face in their business. We then turn around and leverage that information to spark interest in Outreach by connecting the dots from their challenges to the value that Outreach could provide them. \nWe are product experts for Outreach because we use the very product we sell. This gives SDRs a unique competitive advantage because we understand firsthand how our software can help sales teams be successful. \nMany of our SDRs go on to become Account Executives and team leaders within Outreach. This team is built as a launchpad, not a landing spot. \nThe Role: \nAs an Outreach Sales Development Representative (SDR), you're the front line of our revenue engine, identifying active buying interest and key decision makers, then positioning the Outreach value proposition to create qualified opportunities for our Account Executive partners. Every conversation you have directly fuels the pipeline that drives company growth. \nYou'll get hands-on with AI as part of daily work, not as a side project. You'll use AI tools to speed up account research, sharpen personalization at scale, and prioritise the conversations most likely to convert — giving you more time for the parts of the job that require real judgment: reading a stakeholder, adjusting your pitch in real time, and building trust. \nWe invest in your success through 1:1 coaching, active enablement, and hands-on training. You bring the drive to succeed, and we bring the tools and development to help you get there. \nLocation: Shoreditch, London (Hybrid – 2-3 days in the office)\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About The Team:
\nOur Sales Development team is a culture of success where the future top sellers and leaders of our organisation get their start. Our team is responsible for identifying and creating new qualified opportunities for our Account Executive partners.
\nOur team gains business knowledge through researching how different businesses operate, leadership structures, what their pain points are, and obstacles they face in their business. We then turn around and leverage that information to spark interest in Outreach by connecting the dots from their challenges to the value that Outreach could provide them.
\nWe are product experts for Outreach because we use the very product we sell. This gives SDRs a unique competitive advantage because we understand firsthand how our software can help sales teams be successful.
\nMany of our SDRs go on to become Account Executives and team leaders within Outreach. This team is built as a launchpad, not a landing spot.
\nThe Role:
\nAs an Outreach Sales Development Representative (SDR), you're the front line of our revenue engine, identifying active buying interest and key decision makers, then positioning the Outreach value proposition to create qualified opportunities for our Account Executive partners. Every conversation you have directly fuels the pipeline that drives company growth.
\nYou'll get hands-on with AI as part of daily work, not as a side project. You'll use AI tools to speed up account research, sharpen personalization at scale, and prioritise the conversations most likely to convert — giving you more time for the parts of the job that require real judgment: reading a stakeholder, adjusting your pitch in real time, and building trust.
\nWe invest in your success through 1:1 coaching, active enablement, and hands-on training. You bring the drive to succeed, and we bring the tools and development to help you get there.
\nLocation: Shoreditch, London (Hybrid – 2-3 days in the office)
","id":"f856290a-e62e-4748-9247-2728acd03360","lists":[{"text":"Your Daily Adventures Will Include","content":"\n\n
Prospect & Engage: Identify and engage senior decision-makers (C-suite, VPs, Directors) across EMEA organisation using a multi-channel approach (email, phone, LinkedIn, and events), including making 45+ outbound calls each day to prospective clients in the EMEA Segment \nOutreach AI Agents: Use Outreach AI Agents to research potential customers, account map and sequencing \nQualification: Lead discovery conversations to assess business needs, timelines, and fit before handing over opportunities to Account Executives \nCollaboration: Partner with regional marketing and sales teams to refine messaging, share market insights, improve conversion rates, and organise pipeline handoffs with Account Executives for qualified meetings\nCRM Management: Maintain clean and accurate data in Salesforce to track engagement and pipeline performance\nMarket Intelligence: Stay current on global market trends, competitive activity, and industry changes that influence buying behaviour\n\n"},{"text":"Our Vision of You","content":"\n\n
You pick up new tools quickly and apply them with confidence; Salesforce, LinkedIn Navigator, and AI-powered prospecting tools included\nYou've used AI tools in your day-to-day work and know how they can speed up research, sharpen outreach, and free you up to focus on the conversations that matter and you're excited to keep growing that skill as our tools evolve\nAbility to think on your feet in a conversation and answer unexpected questions with ease\nDemonstrate empathy for customers' struggles and obstacles\nResilient in the face of objections and rejection\nA driven team player; someone who thrives on shared wins, actively lifts others up, and shows up as an engaged contributor in group settings\nA driven individual with a desire to succeed\nNaturally inquisitive, with the ability to compose compelling messaging to prospects\n\n"}],"text":"Sales Development Representative, EMEA","country":"GB","workplaceType":"hybrid","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"About The Team:
\nOur Sales Development team is a culture of success where the future top sellers and leaders of our organisation get their start. Our team is responsible for identifying and creating new qualified opportunities for our Account Executive partners.
\nOur team gains business knowledge through researching how different businesses operate, leadership structures, what their pain points are, and obstacles they face in their business. We then turn around and leverage that information to spark interest in Outreach by connecting the dots from their challenges to the value that Outreach could provide them.
\nWe are product experts for Outreach because we use the very product we sell. This gives SDRs a unique competitive advantage because we understand firsthand how our software can help sales teams be successful.
\nMany of our SDRs go on to become Account Executives and team leaders within Outreach. This team is built as a launchpad, not a landing spot.
\nThe Role:
\nAs an Outreach Sales Development Representative (SDR), you're the front line of our revenue engine, identifying active buying interest and key decision makers, then positioning the Outreach value proposition to create qualified opportunities for our Account Executive partners. Every conversation you have directly fuels the pipeline that drives company growth.
\nYou'll get hands-on with AI as part of daily work, not as a side project. You'll use AI tools to speed up account research, sharpen personalization at scale, and prioritise the conversations most likely to convert — giving you more time for the parts of the job that require real judgment: reading a stakeholder, adjusting your pitch in real time, and building trust.
\nWe invest in your success through 1:1 coaching, active enablement, and hands-on training. You bring the drive to succeed, and we bring the tools and development to help you get there.
\nLocation: Shoreditch, London (Hybrid – 2-3 days in the office)
","descriptionBodyPlain":"About The Team: \nOur Sales Development team is a culture of success where the future top sellers and leaders of our organisation get their start. Our team is responsible for identifying and creating new qualified opportunities for our Account Executive partners. \nOur team gains business knowledge through researching how different businesses operate, leadership structures, what their pain points are, and obstacles they face in their business. We then turn around and leverage that information to spark interest in Outreach by connecting the dots from their challenges to the value that Outreach could provide them. \nWe are product experts for Outreach because we use the very product we sell. This gives SDRs a unique competitive advantage because we understand firsthand how our software can help sales teams be successful. \nMany of our SDRs go on to become Account Executives and team leaders within Outreach. This team is built as a launchpad, not a landing spot. \nThe Role: \nAs an Outreach Sales Development Representative (SDR), you're the front line of our revenue engine, identifying active buying interest and key decision makers, then positioning the Outreach value proposition to create qualified opportunities for our Account Executive partners. Every conversation you have directly fuels the pipeline that drives company growth. \nYou'll get hands-on with AI as part of daily work, not as a side project. You'll use AI tools to speed up account research, sharpen personalization at scale, and prioritise the conversations most likely to convert — giving you more time for the parts of the job that require real judgment: reading a stakeholder, adjusting your pitch in real time, and building trust. \nWe invest in your success through 1:1 coaching, active enablement, and hands-on training. You bring the drive to succeed, and we bring the tools and development to help you get there. \nLocation: Shoreditch, London (Hybrid – 2-3 days in the office)\n","hostedUrl":"https://jobs.lever.co/outreach/f856290a-e62e-4748-9247-2728acd03360","applyUrl":"https://jobs.lever.co/outreach/f856290a-e62e-4748-9247-2728acd03360/apply"},{"additionalPlain":"Why You’ll Love It Here\n \n• Flexible time off \n• 401k to help you save for the future\n• Generous medical, dental, and vision coverage for full-time employees and their dependents \n• A parental leave program that includes options for a paid night nurse, and a gradual return to work\n• Infertility/ assisted reproductive services benefit\n• Employee referral bonuses to encourage the addition of great new people to the team\n• Snacks and beverages in the Office, along with fun events to celebrate\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military \n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Engineering","location":"Seattle, WA","team":"Voice","allLocations":["Seattle, WA"]},"createdAt":1779808254191,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nThe Dialog Understanding and Generation team is building the industry's most advanced agentic AI capabilities for revenue orchestration, the end-to-end coordination and execution of sales and customer engagement workflows. Our mission is to transform raw customer interactions and CRM data into structured intelligence that powers the entire revenue lifecycle. \nWe operate at the intersection of machine learning, LLM-powered systems, and cloud-scale engineering, driving both current and next-generation AI initiatives at Outreach. \nWe are a team of applied data scientists who thrive on solving complex scientific and engineering challenges. The work is roughly an even split between applied ML research and production engineering, so you should be excited about both. You'll collaborate closely with exceptional engineers and product managers in a fast-moving, high-impact environment, applying your creativity and expertise to build innovative solutions that push the boundaries of agentic AI. \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the Team
\n\n
\n
The Dialog Understanding and Generation team is building the industry's most advanced agentic AI capabilities for revenue orchestration, the end-to-end coordination and execution of sales and customer engagement workflows. Our mission is to transform raw customer interactions and CRM data into structured intelligence that powers the entire revenue lifecycle.
\n
\n
\n
We operate at the intersection of machine learning, LLM-powered systems, and cloud-scale engineering, driving both current and next-generation AI initiatives at Outreach.
\n
\n
\n
We are a team of applied data scientists who thrive on solving complex scientific and engineering challenges. The work is roughly an even split between applied ML research and production engineering, so you should be excited about both. You'll collaborate closely with exceptional engineers and product managers in a fast-moving, high-impact environment, applying your creativity and expertise to build innovative solutions that push the boundaries of agentic AI.
\n
\n
\n
\n
\n
\n- \n
2 years of hands-on experience implementing machine learning and NLP systems, including LLM-based architectures, text classification, entity recognition, dialog, and agentic AI workflows
\n \n\n
\n
\n
\n
\n
\n- \n
Master’s Degree, or PhD, in relevant field such as computer science, machine learning, or related disciplines
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
The annual base salary range for this role is $140,000-$175,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.
","salaryDescriptionPlain":"The annual base salary range for this role is $140,000-$175,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.\n","text":"Senior Applied Scientist","country":"US","workplaceType":"hybrid","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
About the Team
\n\n
\n
The Dialog Understanding and Generation team is building the industry's most advanced agentic AI capabilities for revenue orchestration, the end-to-end coordination and execution of sales and customer engagement workflows. Our mission is to transform raw customer interactions and CRM data into structured intelligence that powers the entire revenue lifecycle.
\n
\n
\n
We operate at the intersection of machine learning, LLM-powered systems, and cloud-scale engineering, driving both current and next-generation AI initiatives at Outreach.
\n
\n
\n
We are a team of applied data scientists who thrive on solving complex scientific and engineering challenges. The work is roughly an even split between applied ML research and production engineering, so you should be excited about both. You'll collaborate closely with exceptional engineers and product managers in a fast-moving, high-impact environment, applying your creativity and expertise to build innovative solutions that push the boundaries of agentic AI.
\n
\n
Why You’ll Love It Here
\n
\n● Highly competitive salary
\n● 25 days annual vacation time + sick time and casual leave
\n● Group medical policy coverage available to employees and up to 5 eligible family members
\n● OPD benefit covered up to INR 10,000
\n● Life insurance and personal accident insurance at 3x annual CTC
\n● 26 weeks of maternity leave pay, and 15 days of paternity leave pay
\n● Opportunity to be part of company success via the RSU program
\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
\n● Employee referral bonuses to encourage the addition of great new people to the team
\n● Fun company and team outings because we play just as hard as we work
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Engineering","location":"Hyderabad","team":"Engineering","allLocations":["Hyderabad"]},"createdAt":1783074693489,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team: \n \nData is at the core of Outreach's strategy. It drives us and our customers to the highest levels of success. We use it for everything from customer health scores and revenue dashboards to operational metrics of our AWS infrastructure, to helping increase product engagement and user productivity through natural language understanding, to predictive analytics and causal inference via experimentation. As our customer base continues to grow, we are looking towards new ways of leveraging our data to deeper understand our customers’ needs and deliver new products and features to help continuously improve their customer engagement workflows.\n \nThe mission of the Data Science team is to enable such continuous optimization by reconstructing customer engagement workflows from data, developing metrics to measure the success and efficiency of these workflows, and providing tools to support the optimization of these workflows.\n \nAs a member of the team, you will work closely with other data scientists, machine learning engineers, and application engineers to define and implement our strategy for delivering this mission.\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the job:
\n\n
\n
\n- We are looking for an Associate Applied Scientist to join a dynamic and innovative AI platform team. If you are passionate about applying machine learning to knowledge graphs and reasoning systems at scale, this is an opportunity to build core components of Outreach's per-tenant knowledge graph while developing deep expertise under the guidance of senior scientists.
\n- Our team is building a per-tenant contextual knowledge graph that captures the full complexity of each customer's sales environment: accounts, deals, contacts, rep behaviors, competitive landscape, and the signals buried in calls, emails, and CRM activity. This graph powers contextual reasoning across the platform, driving next-best-action recommendations, deal risk signals, coaching suggestions, and competitive intelligence. In this pivotal role, you will design the underlying representations, extraction pipelines, and reasoning layers that make this possible, working closely with cross-functional engineering and product teams to deliver innovative, scalable, and reliable AI capabilities with direct impact on revenue outcomes.
\n- This role is ideal for someone with strong ML fundamentals who wants to build deep expertise in knowledge graphs and applied NLP in a fast-moving product environment.
\n
\n
\n
\n
\n
Key Responsibilities:
\n\nKnowledge Graph Design & Construction: Design and implement entity resolution and ontology population within established graph schemas. Write and optimize queries for graph traversal and feature extraction. Own data quality for assigned domains. \nInformation Extraction: Build pipelines that extract structured knowledge from unstructured conversational and document data (sales calls, emails, CRM notes), including coreference resolution, relation extraction, and event detection. Run experiments to compare approaches and improve accuracy metrics. \nContextual Reasoning & Recommendation: Implement graph traversal logic and feature queries that feed downstream scoring signals. Build and maintain features for deal risk, next-best-action, or coaching recommendation surfaces. \nRepresentation Learning: Train and evaluate link prediction and node classification models using established graph embedding methods. Implement evaluation pipelines and track model performance over time. \nDomain Modeling: Translate sales concepts, such as deal stages, buyer engagement patterns, rep behaviors, and account health, into graph nodes and relationships under the guidance of senior scientists. Contribute to ontology design and documentation. \nCross-functional Collaboration: Work with software engineers to deploy models and pipelines into production. Write clean, tested code. Monitor system health and respond to incidents. Participate in code review and design discussions. \n\n\n
\n
\n
\n
\n
Qualifications:
\n\n
\n
\n\n
PhD in a relevant field such as Computer Science, NLP, Machine Learning, or a related discipline with a focus on knowledge representation and reasoning, information extraction and relationship extraction, graph neural networks, recommendation systems, or conversation AI and dialogue systems. MS + 2 years of relevant experiecne will also be considered. \nSolid engineering fundamentals. You can write production-quality code, not just prototype notebooks. You can write clean, tested Python code. Experience with graph databases or query languages (e.g., Neo4j, SPARQL, Cypher). \nDemonstrated ability to build and evaluate ML models. You've trained models, measured performance using appropriate metrics, and iterated on results. \nA track record of building things: whether that's research prototypes that went beyond the paper, open-source contributions, or side projects that required real systems thinking. You understand the gap between a research prototype and a reliable production system, such as monitoring, data drift, latency, and operational excellence. \nStrong Ownership: Take end-to-end responsibility for research and model development initiatives, from problem formulation and data analysis through experimentation, production deployment, and ongoing performance monitoring, driving outcomes with minimal oversight. \nGood communication skills. You can explain technical concepts to engineers and product managers. \nEager to learn. You are excited to develop deep expertise in knowledge graphs and applied NLP under the mentorship of senior scientists. \n\n\n
\n
\n
\n
\n
\n
\n\n
Hands-on experience applying knowledge graphs or graph-based learning methods to real-world data in a production setting. \nStrong fundamentals in at least two of: knowledge graph construction, information extraction, graph neural networks, or recommender systems. \nExperience working with large-scale unstructured text data (conversational transcripts, email, or similar) \nExperience with probabilistic graphical models, conversational AI, or sales/revenue domain data \nPublished research at top-tier venues \n\n\n
\n
\n\n
Greenfield Architecture: Shape the design of a core AI system from the ground up, with the latitude to make foundational technical decisions that define the platform. \nDepth That Matters: This role genuinely requires PhD-level thinking; you will tackle problems in entity resolution, temporal reasoning, and graph learning that demand it. \nApplied Impact: Work with real production feedback loops and millions of sales interactions, not just benchmarks; see your models change how thousands of teams sell. \nHigh Leverage, Low Bureaucracy: Join a small, senior team where your contributions are visible, your ideas ship fast, and you have direct access to leadership. \nCareer Growth: Opportunity to lead initiatives and mentor engineers. \n\n\n
About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
About the job:
\n\n
\n
\n- We are looking for an Associate Applied Scientist to join a dynamic and innovative AI platform team. If you are passionate about applying machine learning to knowledge graphs and reasoning systems at scale, this is an opportunity to build core components of Outreach's per-tenant knowledge graph while developing deep expertise under the guidance of senior scientists.
\n- Our team is building a per-tenant contextual knowledge graph that captures the full complexity of each customer's sales environment: accounts, deals, contacts, rep behaviors, competitive landscape, and the signals buried in calls, emails, and CRM activity. This graph powers contextual reasoning across the platform, driving next-best-action recommendations, deal risk signals, coaching suggestions, and competitive intelligence. In this pivotal role, you will design the underlying representations, extraction pipelines, and reasoning layers that make this possible, working closely with cross-functional engineering and product teams to deliver innovative, scalable, and reliable AI capabilities with direct impact on revenue outcomes.
\n- This role is ideal for someone with strong ML fundamentals who wants to build deep expertise in knowledge graphs and applied NLP in a fast-moving product environment.
\n
\n
\n
#LI-LT1
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Marketing","location":"United States","team":"Marketing","allLocations":["United States"]},"createdAt":1781624794884,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Role \nOutreach is seeking a dynamic and strategic Senior Director of Growth Marketing to drive measurable revenue growth through integrated marketing programs for multiple personas, industries, and products. This role will lead the teams and programs responsible for demand generation, account-based marketing (ABM), expansion/install base/lifecycle marketing, web, and digital marketing. \nOutreach is looking for a leader to build and scale a rapidly growing business to drive pipeline, accelerate sales cycles, and reinforce leadership in the revenue orchestration market. \nReporting directly to the CMO, this leader will own the strategy, execution, and performance of the global revenue marketing organization. \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
\n
Outreach is seeking a dynamic and strategic Senior Director of Growth Marketing to drive measurable revenue growth through integrated marketing programs for multiple personas, industries, and products. This role will lead the teams and programs responsible for demand generation, account-based marketing (ABM), expansion/install base/lifecycle marketing, web, and digital marketing.
\n
\n
\n
Outreach is looking for a leader to build and scale a rapidly growing business to drive pipeline, accelerate sales cycles, and reinforce leadership in the revenue orchestration market.
\n
\n
\n
Reporting directly to the CMO, this leader will own the strategy, execution, and performance of the global revenue marketing organization.
\n
\n
\n
\n
\n
Own the Growth Marketing Strategy
\n
\n
\n
\n
\n
\n
\n- \n
Create a balanced investment strategy across demand, ABM, partner, field, web, and digital channels.
\n \n\n
\n
\n
Drive Pipeline and Revenue
\n
\n
\n
\n
\n
\n- \n
Continuously improve efficiency metrics including CAC, pipeline velocity, opportunity creation, and ROI.
\n \n\n
\n
\n
\n- \n
Partner with RevOps/Marketing Ops to ensure data quality, lead management, scoring, routing, and lifecycle processes support efficient growth.
\n \n\n
\n
\n
\n
\n
\n
Lead Account-Based Marketing
\n
\n
\n
\n
\n
\n
\n
Scale Demand Generation
\n
\n
\n
\n- \n
Oversee integrated campaigns across paid media, content syndication, events, webinars, search, social, email, partnerships, and emerging channels.
\n \n\n
\n
\n
\n- \n
Develop full-funnel programs that support awareness, demand capture, pipeline creation, and deal acceleration.
\n \n\n
\n
\n
\n- \n
Leverage AI technologies to improve targeting, personalization, campaign performance, and productivity.
\n \n\n
\n
\n
Build and Lead a High-Performing Team
\n
\n
\n
\n
\n
\n
Partner Across the Business
\n
\n
\n
\n- \n
Be a strategic partner aligning with sales, RevOps/Marketing Ops, customer success, finance, and marketing.
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Strong understanding of AI, data, and modern go-to-market technologies (CRM, marketing automation, etc.)
\n \n\n
\n
\n
\n
\n
\n
The base salary range for this role is $200,000-$240,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The base salary range for this role is $200,000-$240,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Senior Director, Growth Marketing","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
\n
Outreach is seeking a dynamic and strategic Senior Director of Growth Marketing to drive measurable revenue growth through integrated marketing programs for multiple personas, industries, and products. This role will lead the teams and programs responsible for demand generation, account-based marketing (ABM), expansion/install base/lifecycle marketing, web, and digital marketing.
\n
\n
\n
Outreach is looking for a leader to build and scale a rapidly growing business to drive pipeline, accelerate sales cycles, and reinforce leadership in the revenue orchestration market.
\n
\n
\n
Reporting directly to the CMO, this leader will own the strategy, execution, and performance of the global revenue marketing organization.
\n
\n
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Administration and Operations","location":"Seattle, WA","team":"Administration and Operations","allLocations":["Seattle, WA"]},"createdAt":1786733675251,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nThe Role\nWe are searching for an exceptional Senior Executive Assistant to support our two executives over our technical teams: Chief Technology Officer and Chief Product Officer, who oversee engineering, product, design, security, support. A Senior Executive Assistant provides high-level administrative and operational support, managing the executive’s schedule, travel, and communications, while also acting as a liaison between the executive and other teams. If you thrive in fast-paced environments, enjoy problem-solving, love to collaborate with super-smart people, and are passionate about being organized - please read on! \n \n \nLocation: We are looking to hire this position hybrid in Seattle, with 2-3 days/week in the office. \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
The Role
\nWe are searching for an exceptional Senior Executive Assistant to support our two executives over our technical teams: Chief Technology Officer and Chief Product Officer, who oversee engineering, product, design, security, support. A Senior Executive Assistant provides high-level administrative and operational support, managing the executive’s schedule, travel, and communications, while also acting as a liaison between the executive and other teams. If you thrive in fast-paced environments, enjoy problem-solving, love to collaborate with super-smart people, and are passionate about being organized - please read on!
\n
\n
\nLocation: We are looking to hire this position hybrid in Seattle, with 2-3 days/week in the office.
","id":"e1dacc9c-e8da-4e64-b85d-d4360e7d4af6","lists":[{"text":"Your Daily Adventures Will Include:","content":"\n
\n
\n
\n
\n- \n
Operational Support: Communicate directly and on behalf of the engineering, product, security, technical support teams both internally and externally (VIP stakeholders including customers, executive staff, vendors, and company-wide communications)
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Quick: Energetic is your baseline and you’re a fast learner. You get excited about and love solving puzzles and take pride in your work. You have a strong sense of urgency, the ability to anticipate needs, and exceptional follow-through at all times. You thrive in a fast-paced environment
\n \n\n
\n
\n
\n
\n
\n
\n
\n
The annual base salary range for this role is $125,000.00-$140,000.00. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The annual base salary range for this role is $125,000.00-$140,000.00. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Senior Executive Assistant, PDESS","country":"US","workplaceType":"hybrid","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"The Role
\nWe are searching for an exceptional Senior Executive Assistant to support our two executives over our technical teams: Chief Technology Officer and Chief Product Officer, who oversee engineering, product, design, security, support. A Senior Executive Assistant provides high-level administrative and operational support, managing the executive’s schedule, travel, and communications, while also acting as a liaison between the executive and other teams. If you thrive in fast-paced environments, enjoy problem-solving, love to collaborate with super-smart people, and are passionate about being organized - please read on!
\n
\n
\nLocation: We are looking to hire this position hybrid in Seattle, with 2-3 days/week in the office.
","descriptionBodyPlain":"The Role\nWe are searching for an exceptional Senior Executive Assistant to support our two executives over our technical teams: Chief Technology Officer and Chief Product Officer, who oversee engineering, product, design, security, support. A Senior Executive Assistant provides high-level administrative and operational support, managing the executive’s schedule, travel, and communications, while also acting as a liaison between the executive and other teams. If you thrive in fast-paced environments, enjoy problem-solving, love to collaborate with super-smart people, and are passionate about being organized - please read on! \n \n \nLocation: We are looking to hire this position hybrid in Seattle, with 2-3 days/week in the office. \n","hostedUrl":"https://jobs.lever.co/outreach/e1dacc9c-e8da-4e64-b85d-d4360e7d4af6","applyUrl":"https://jobs.lever.co/outreach/e1dacc9c-e8da-4e64-b85d-d4360e7d4af6/apply"},{"additionalPlain":"#LI-LT\n\n\nWhy You’ll Love It Here\n \n• Flexible time off \n• 401k to help you save for the future\n• Generous medical, dental, and vision coverage for full-time employees and their dependents \n• A parental leave program that includes options for a paid night nurse, and a gradual return to work\n• Infertility/ assisted reproductive services benefit\n• Employee referral bonuses to encourage the addition of great new people to the team\n• Snacks and beverages in the Office, along with fun events to celebrate\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military \n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"#LI-LT
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Customer Success","location":"United States","team":"Customer Success Managers","allLocations":["United States"]},"createdAt":1785347383710,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nOur AI Advisors are where the promise of the platform becomes real for our customers. We act as trusted advisors — to our customers and to each other — partnering across Sales, Product, Marketing, and Professional Services as one team working toward the same outcome: customers who see measurable value and keep coming back for more. AI is part of how we get there — sharpening the insights we bring to every customer conversation. We lead with a customer-first mindset, take ownership of the results we commit to, and bring the curiosity to keep learning as the way our customers' work continues to evolve. \nThe Role \nWe're looking for a strategic, data-driven Senior AI GTM Advisor to partner with customers in maximizing value from our platform — leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation. AI is transforming how our customers operate, and this role makes sure they adopt it while they realize its full value, moving from manual processes to intelligent, automated workflows that drive real business impact. \nSuccess in this role shows up in the numbers our customers and Outreach both care about; Net Revenue Retention, Gross Retention, and AI feature adoption; because when customers realize value, growth follows. \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the Team
\n\n
\n
Our AI Advisors are where the promise of the platform becomes real for our customers. We act as trusted advisors — to our customers and to each other — partnering across Sales, Product, Marketing, and Professional Services as one team working toward the same outcome: customers who see measurable value and keep coming back for more. AI is part of how we get there — sharpening the insights we bring to every customer conversation. We lead with a customer-first mindset, take ownership of the results we commit to, and bring the curiosity to keep learning as the way our customers' work continues to evolve.
\n
\n
\n
The Role
\n\n
\n
We're looking for a strategic, data-driven Senior AI GTM Advisor to partner with customers in maximizing value from our platform — leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation. AI is transforming how our customers operate, and this role makes sure they adopt it while they realize its full value, moving from manual processes to intelligent, automated workflows that drive real business impact.
\n
\n
\n
Success in this role shows up in the numbers our customers and Outreach both care about; Net Revenue Retention, Gross Retention, and AI feature adoption; because when customers realize value, growth follows.
\n
\n
\n
\n
Customer Outcomes & Value Realization
\n\n
Own a portfolio of customers and ensure they achieve measurable business outcomes \n
Drive adoption of core platform capabilities, with a focus on AI-powered features and credit consumption \n
Lead Executive Business Reviews (EBRs) tied to ROI, productivity gains, and revenue impact \n\n
AI Adoption & Enablement
\n\n
Educate customers on AI capabilities (e.g., automation, predictive insights, personalization)\n
Own credit consumption as a primary, accountable metric for their book of named accounts\n
Define and prioritize AI use cases with the customer — translating a customer's GTM motion (prospecting, pipeline management, forecasting, coaching) into a sequenced roadmap of Amplify agent use cases that drives sustained adoption.\n
Lead hands-on change management with sellers and revenue leaders — running enablement sessions, coaching frontline adoption habits, and working with customer managers so the platform is adopted\n
Act as a strategist and influencer on the customer's AI GTM strategy — shaping how and where AI agents get embedded into the customer's sales process, and helping to build the internal business case for expanding usage into new teams and workflows \n\n
Data-Driven Account Management
\n\n
Leverage customer data and AI insights to proactively identify risks and expansion opportunities \n
Monitor health scores, usage trends, and engagement signals to drive action \n
Use AI tools to surface recommendations and next best actions \n\n
Retention & Growth
\n\n
Own renewal strategy and mitigate churn/contraction risk \n
Identify and drive expansion opportunities (upsell/cross-sell), especially tied to AI value\n
Partner with Sales and RevOps to align on account strategy \n\n
Cross-Functional Collaboration
\n\n
Represent the voice of the customer back into Product and Marketing, particularly on agent performance, prompt quality, and adoption friction \n
Partner with Professional Services on onboarding and complex implementations \n
Provide feedback on AI models, accuracy, and customer sentiment \n\n
\n
\n
Required Qualifications
\n\n5+ years in Customer Success, Account Management, GTM/RevOps, Consulting, or a sales-process/technology advisory role, ideally at a SaaS company with complex, multi-product, AI-enabled offerings \nDemonstrated experience driving software or platform adoption and leading change management with sellers and frontline sales managers \nStrong executive presence and the ability to influence VP/C-level stakeholders on AI GTM strategy and organizational change, not just product usage \nComfort working with AI/agent-based products and translating technical capability into business outcomes for non-technical stakeholders \nExperience managing enterprise customer relationships \nStrong analytical mindset with the ability to interpret data and translate into action \nProven track record of driving renewals, expansion, and customer outcomes \nStrategic thinking and consultative problem-solving mindset \n\nPreferred Qualifications (AI-Focused)
\n\nExperience working with AI/ML-powered products or automation tools \nFamiliarity with concepts like predictive analytics, generative AI, or workflow automation \nWorking knowledge of core GTM workflows — inbound and outbound prospecting, pipeline management, retain/expand motions, forecasting, and manager coaching cadences — along with familiarity operating alongside the personas who own them (CROs, VPs of Sales, frontline sales managers, RevOps, and CSMs) \nWorking knowledge of how to create prompts and consistent use of tools like Claude, Gemini, etc. \nExperience using platforms like Salesforce, Gainsight, or Outreach \nCuriosity and adaptability in a fast-evolving AI landscape \nRisk management and mitigation planning experience \n"}],"salaryRange":{"max":175000,"currency":"USD","interval":"per-year-salary","min":145000},"salaryDescription":"Compensation for this role is comprised of an annual base salary and a variable component, ranging between $145,000 - $175,000 OTE. You may also be offered incentive compensation, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"Compensation for this role is comprised of an annual base salary and a variable component, ranging between $145,000 - $175,000 OTE. You may also be offered incentive compensation, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your recruiter will share specific details based on your location and role during the hiring process. \n","text":"Senior GTM AI Advisor","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
About the Team
\n\n
\n
Our AI Advisors are where the promise of the platform becomes real for our customers. We act as trusted advisors — to our customers and to each other — partnering across Sales, Product, Marketing, and Professional Services as one team working toward the same outcome: customers who see measurable value and keep coming back for more. AI is part of how we get there — sharpening the insights we bring to every customer conversation. We lead with a customer-first mindset, take ownership of the results we commit to, and bring the curiosity to keep learning as the way our customers' work continues to evolve.
\n
\n
\n
The Role
\n\n
\n
We're looking for a strategic, data-driven Senior AI GTM Advisor to partner with customers in maximizing value from our platform — leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation. AI is transforming how our customers operate, and this role makes sure they adopt it while they realize its full value, moving from manual processes to intelligent, automated workflows that drive real business impact.
\n
\n
\n
Success in this role shows up in the numbers our customers and Outreach both care about; Net Revenue Retention, Gross Retention, and AI feature adoption; because when customers realize value, growth follows.
\n
\n
#LI-AM1
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Marketing","location":"United States","team":"Marketing","allLocations":["United States"]},"createdAt":1762978485727,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nThe Customer Advocacy team you would join has a talented manager and specialist in seat and working toward company KPIs. They are part of the broader Corporate Marketing team, which is focused on driving awareness, credibility, and presence among customers, prospects, partners, analysts, and influencers. This dynamic team is comprised of many functions, including communications, customer advocacy, and analyst relations. We serve different roles, but we all work together to amplify the Outreach brand. \nThe Role \nAt Outreach, our customers are our best advocates and most important asset. Do you love getting to know customers, what matters to them, and creating impactful programs that amplify their voice? We're looking for a dynamic Senior Manager of Customer Advocacy to join our corporate marketing team and drive advocacy throughout our customer base. \nThis is a high-impact, highly cross-functional role where you'll blend creative storytelling, relationship building, and strategic program design to drive measurable business outcomes. In this role, you will lead a team and own the day-to-day management and growth of our customer advocacy program. Partnering with sales, marketing, customer success, and product teams, you will identify, curate, and amplify impactful customer experiences that elevate both our customers and our brand. This role reports to the head of Corporate Marketing. \nWe believe in the power of modern technology to empower our Advocacy team. That’s why we're a marketing team that invests in technology and the right AI solutions to match the right advocate to the right moment, turn customer conversations into publishable stories faster, and spend more of our time on the relationships that make advocacy work. We're looking for someone who brings that same instinct to the program.\nLocation: Remote, United States\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the Team
\n\n
\n
The Customer Advocacy team you would join has a talented manager and specialist in seat and working toward company KPIs. They are part of the broader Corporate Marketing team, which is focused on driving awareness, credibility, and presence among customers, prospects, partners, analysts, and influencers. This dynamic team is comprised of many functions, including communications, customer advocacy, and analyst relations. We serve different roles, but we all work together to amplify the Outreach brand.
\n
\n
\n
The Role
\n\n
\n
At Outreach, our customers are our best advocates and most important asset. Do you love getting to know customers, what matters to them, and creating impactful programs that amplify their voice? We're looking for a dynamic Senior Manager of Customer Advocacy to join our corporate marketing team and drive advocacy throughout our customer base.
\n
\n
\n
This is a high-impact, highly cross-functional role where you'll blend creative storytelling, relationship building, and strategic program design to drive measurable business outcomes. In this role, you will lead a team and own the day-to-day management and growth of our customer advocacy program. Partnering with sales, marketing, customer success, and product teams, you will identify, curate, and amplify impactful customer experiences that elevate both our customers and our brand. This role reports to the head of Corporate Marketing.
\n
\n
\n
We believe in the power of modern technology to empower our Advocacy team. That’s why we're a marketing team that invests in technology and the right AI solutions to match the right advocate to the right moment, turn customer conversations into publishable stories faster, and spend more of our time on the relationships that make advocacy work. We're looking for someone who brings that same instinct to the program.
\n
\n
Location: Remote, United States
","id":"a03e806e-915e-43b9-9ae0-f7b1677893f2","lists":[{"text":"Your Daily Adventures will include: ","content":"\n\n
Lead the Advocacy Program: Own and grow Outreach's customer advocacy program end to end, from strategy through day-to-day execution, including creative incentives and recognition that make participation worth our customers' time. \nOwn the Reference Program: Manage the customer reference program in partnership with senior leadership, matching the right customers to the right opportunities across Sales, Marketing, and Customer Success. \nActivate Customer Voices: Draw on our customer network to meet a range of advocacy needs, from securing speaking opportunities to curating compelling case studies and driving customer reviews on key platforms such as G2, TrustRadius, and Capterra. \nBuild the Advocate Community: Cultivate a community of advocates, fostering meaningful connections and giving them the tools, support, and recognition they need to share their experiences authentically. \nLead and Develop the Team: Manage, coach, and develop a team of advocacy professionals, setting clear priorities and creating the space for them to grow into bigger roles. \n\n"},{"text":"Our Vision of You ","content":"As you step into this role, you bring with you a sense of enthusiasm and purpose, ready to make a meaningful impact on our organization and the customers we serve. You're eager to immerse yourself in our dynamic environment, where creativity and collaboration are not just encouraged but celebrated as essential drivers of innovation.
\n
\n\n
\n
\n
\n
\n
\n
\n- \n
Proven ability to mentor, develop, and empower junior teammates, driving measurable improvements in performance and readiness for higher responsibilities
\n \n\n
\n
\n
\n
The annual base salary range for this role is $130,000-$165,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The annual base salary range for this role is $130,000-$165,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Senior Manager, Customer Advocacy","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
About the Team
\n\n
\n
The Customer Advocacy team you would join has a talented manager and specialist in seat and working toward company KPIs. They are part of the broader Corporate Marketing team, which is focused on driving awareness, credibility, and presence among customers, prospects, partners, analysts, and influencers. This dynamic team is comprised of many functions, including communications, customer advocacy, and analyst relations. We serve different roles, but we all work together to amplify the Outreach brand.
\n
\n
\n
The Role
\n\n
\n
At Outreach, our customers are our best advocates and most important asset. Do you love getting to know customers, what matters to them, and creating impactful programs that amplify their voice? We're looking for a dynamic Senior Manager of Customer Advocacy to join our corporate marketing team and drive advocacy throughout our customer base.
\n
\n
\n
This is a high-impact, highly cross-functional role where you'll blend creative storytelling, relationship building, and strategic program design to drive measurable business outcomes. In this role, you will lead a team and own the day-to-day management and growth of our customer advocacy program. Partnering with sales, marketing, customer success, and product teams, you will identify, curate, and amplify impactful customer experiences that elevate both our customers and our brand. This role reports to the head of Corporate Marketing.
\n
\n
\n
We believe in the power of modern technology to empower our Advocacy team. That’s why we're a marketing team that invests in technology and the right AI solutions to match the right advocate to the right moment, turn customer conversations into publishable stories faster, and spend more of our time on the relationships that make advocacy work. We're looking for someone who brings that same instinct to the program.
\n
\n
Location: Remote, United States
","descriptionBodyPlain":"About the Team \nThe Customer Advocacy team you would join has a talented manager and specialist in seat and working toward company KPIs. They are part of the broader Corporate Marketing team, which is focused on driving awareness, credibility, and presence among customers, prospects, partners, analysts, and influencers. This dynamic team is comprised of many functions, including communications, customer advocacy, and analyst relations. We serve different roles, but we all work together to amplify the Outreach brand. \nThe Role \nAt Outreach, our customers are our best advocates and most important asset. Do you love getting to know customers, what matters to them, and creating impactful programs that amplify their voice? We're looking for a dynamic Senior Manager of Customer Advocacy to join our corporate marketing team and drive advocacy throughout our customer base. \nThis is a high-impact, highly cross-functional role where you'll blend creative storytelling, relationship building, and strategic program design to drive measurable business outcomes. In this role, you will lead a team and own the day-to-day management and growth of our customer advocacy program. Partnering with sales, marketing, customer success, and product teams, you will identify, curate, and amplify impactful customer experiences that elevate both our customers and our brand. This role reports to the head of Corporate Marketing. \nWe believe in the power of modern technology to empower our Advocacy team. That’s why we're a marketing team that invests in technology and the right AI solutions to match the right advocate to the right moment, turn customer conversations into publishable stories faster, and spend more of our time on the relationships that make advocacy work. We're looking for someone who brings that same instinct to the program.\nLocation: Remote, United States\n","hostedUrl":"https://jobs.lever.co/outreach/a03e806e-915e-43b9-9ae0-f7b1677893f2","applyUrl":"https://jobs.lever.co/outreach/a03e806e-915e-43b9-9ae0-f7b1677893f2/apply"},{"additionalPlain":"Why You’ll Love It Here\n \n• Flexible time off \n• 401k to help you save for the future\n• Generous medical, dental, and vision coverage for full-time employees and their dependents \n• A parental leave program that includes options for a paid night nurse, and a gradual return to work\n• Infertility/ assisted reproductive services benefit\n• Employee referral bonuses to encourage the addition of great new people to the team\n• Snacks and beverages in the Office, along with fun events to celebrate\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military \n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"People","location":"Seattle, WA","team":"HR","allLocations":["Seattle, WA"]},"createdAt":1786631306423,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nThe Role\nWe are looking for a dynamic HR professional to join our People Business Partner team supporting the Product, Design, Engineering, Security, & Support (PDESS) teams within Outreach. Candidates should have had success in supporting engineering & product populations before, including Product Design, Product Management, Technical Program Management, Software Engineers, Test Engineers, Data Scientists, etc. The ideal candidate will be operationally strong in HR practitioner work but will also demonstrate a deep curiosity for our business and leverage that understanding to support the businesses' future strategy needs. Our teams run quick and lean as most startups do – therefore the successful candidate will be one that has worked within startup and/or scaling environments and is familiar with the pace. \n \nYou'll act as the primary People partner to our Chief Product Officer, Chief Technical Officer, Chief Information Security Officer, VP of Technical Support, and VP of Design, advising these leaders on organizational design, talent strategy, workforce planning, and people-related decision-making. At the same time, you'll lead a small, distributed team of two Senior People Business Partners based in our Prague, Czechia and Hyderabad, India offices, ensuring consistent, high-quality HR partnership across time zones and cultures. This role sits at the intersection of strategic HR leadership and hands-on people management. You'll need to be equally comfortable advising a C-suite executive on succession planning as you are coaching your own direct reports through a complex employee relations issue. As our company continues to scale internationally, you'll play a key role in ensuring our People function operates as a true business partner, not just a support function, to the teams building and securing our product. \n \nYou will also closely partner with the other members of the People Team including the People Operations teams, Talent Acquisitions team and Compensation teams. Your knowledge about HR programs and process will be valued and appreciated in things such as: Performance Reviews, Performance Management, Engagement Surveys, Career Ladders and Manager Development. \n \nLocation: Seattle (Hybrid – minimum one day per week in-office) \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
The Role
\nWe are looking for a dynamic HR professional to join our People Business Partner team supporting the Product, Design, Engineering, Security, & Support (PDESS) teams within Outreach. Candidates should have had success in supporting engineering & product populations before, including Product Design, Product Management, Technical Program Management, Software Engineers, Test Engineers, Data Scientists, etc. The ideal candidate will be operationally strong in HR practitioner work but will also demonstrate a deep curiosity for our business and leverage that understanding to support the businesses' future strategy needs. Our teams run quick and lean as most startups do – therefore the successful candidate will be one that has worked within startup and/or scaling environments and is familiar with the pace.
\n
\nYou'll act as the primary People partner to our Chief Product Officer, Chief Technical Officer, Chief Information Security Officer, VP of Technical Support, and VP of Design, advising these leaders on organizational design, talent strategy, workforce planning, and people-related decision-making. At the same time, you'll lead a small, distributed team of two Senior People Business Partners based in our Prague, Czechia and Hyderabad, India offices, ensuring consistent, high-quality HR partnership across time zones and cultures. This role sits at the intersection of strategic HR leadership and hands-on people management. You'll need to be equally comfortable advising a C-suite executive on succession planning as you are coaching your own direct reports through a complex employee relations issue. As our company continues to scale internationally, you'll play a key role in ensuring our People function operates as a true business partner, not just a support function, to the teams building and securing our product.
\n
\nYou will also closely partner with the other members of the People Team including the People Operations teams, Talent Acquisitions team and Compensation teams. Your knowledge about HR programs and process will be valued and appreciated in things such as: Performance Reviews, Performance Management, Engagement Surveys, Career Ladders and Manager Development.
\n
\nLocation: Seattle (Hybrid – minimum one day per week in-office)
","id":"8377dfeb-3531-43fa-9f9e-bfeedb1b3ad7","lists":[{"text":"Your Daily Adventures Will Include","content":"\n
\n
\n
\n
\n- \n
Manage complex employee relations cases, ensuring fairness, consistency, and compliance with employment laws while mitigating risk and fostering trust. Conducting internal investigations with confidentiality and quickness while aligning with employment law. Working with employees and managers to resolve and document issues appropriately
\n \n\n
\n
\n
\n
\n- \n
Collaborate with other People Business Partners to develop People programs, such as: performance reviews, promotions, compensation cycles, and engagement surveys, customizing approaches to meet the unique needs of the business
\n \n\n
\n
\n
\n
\n
\n- \n
Provide data-driven insights and recommendations on org health, attrition risk, engagement, and team effectiveness
\n \n\n
\n
\n
\n
\n
\n
\n- \n
Setting clear priorities, providing coaching, and building capability within your team so they can operate as strong, autonomous HR partners to their local stakeholders
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
8+ years of progressive HR/People experience, including significant time as an HR Business Partner or People Business Partner supporting technical functions (Product, Engineering, Security, IT, or similar)
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Strong analytical skills, with the ability to leverage data to inform decisions, solve complex challenges, and drive measurable outcomes
\n \n\n
\n
\n
\n
\n
\n
\n
The annual base salary range for this role is $170,000 - $185,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The annual base salary range for this role is $170,000 - $185,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Senior Manager, People Business Partners","country":"US","workplaceType":"hybrid","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"The Role
\nWe are looking for a dynamic HR professional to join our People Business Partner team supporting the Product, Design, Engineering, Security, & Support (PDESS) teams within Outreach. Candidates should have had success in supporting engineering & product populations before, including Product Design, Product Management, Technical Program Management, Software Engineers, Test Engineers, Data Scientists, etc. The ideal candidate will be operationally strong in HR practitioner work but will also demonstrate a deep curiosity for our business and leverage that understanding to support the businesses' future strategy needs. Our teams run quick and lean as most startups do – therefore the successful candidate will be one that has worked within startup and/or scaling environments and is familiar with the pace.
\n
\nYou'll act as the primary People partner to our Chief Product Officer, Chief Technical Officer, Chief Information Security Officer, VP of Technical Support, and VP of Design, advising these leaders on organizational design, talent strategy, workforce planning, and people-related decision-making. At the same time, you'll lead a small, distributed team of two Senior People Business Partners based in our Prague, Czechia and Hyderabad, India offices, ensuring consistent, high-quality HR partnership across time zones and cultures. This role sits at the intersection of strategic HR leadership and hands-on people management. You'll need to be equally comfortable advising a C-suite executive on succession planning as you are coaching your own direct reports through a complex employee relations issue. As our company continues to scale internationally, you'll play a key role in ensuring our People function operates as a true business partner, not just a support function, to the teams building and securing our product.
\n
\nYou will also closely partner with the other members of the People Team including the People Operations teams, Talent Acquisitions team and Compensation teams. Your knowledge about HR programs and process will be valued and appreciated in things such as: Performance Reviews, Performance Management, Engagement Surveys, Career Ladders and Manager Development.
\n
\nLocation: Seattle (Hybrid – minimum one day per week in-office)
","descriptionBodyPlain":"The Role\nWe are looking for a dynamic HR professional to join our People Business Partner team supporting the Product, Design, Engineering, Security, & Support (PDESS) teams within Outreach. Candidates should have had success in supporting engineering & product populations before, including Product Design, Product Management, Technical Program Management, Software Engineers, Test Engineers, Data Scientists, etc. The ideal candidate will be operationally strong in HR practitioner work but will also demonstrate a deep curiosity for our business and leverage that understanding to support the businesses' future strategy needs. Our teams run quick and lean as most startups do – therefore the successful candidate will be one that has worked within startup and/or scaling environments and is familiar with the pace. \n \nYou'll act as the primary People partner to our Chief Product Officer, Chief Technical Officer, Chief Information Security Officer, VP of Technical Support, and VP of Design, advising these leaders on organizational design, talent strategy, workforce planning, and people-related decision-making. At the same time, you'll lead a small, distributed team of two Senior People Business Partners based in our Prague, Czechia and Hyderabad, India offices, ensuring consistent, high-quality HR partnership across time zones and cultures. This role sits at the intersection of strategic HR leadership and hands-on people management. You'll need to be equally comfortable advising a C-suite executive on succession planning as you are coaching your own direct reports through a complex employee relations issue. As our company continues to scale internationally, you'll play a key role in ensuring our People function operates as a true business partner, not just a support function, to the teams building and securing our product. \n \nYou will also closely partner with the other members of the People Team including the People Operations teams, Talent Acquisitions team and Compensation teams. Your knowledge about HR programs and process will be valued and appreciated in things such as: Performance Reviews, Performance Management, Engagement Surveys, Career Ladders and Manager Development. \n \nLocation: Seattle (Hybrid – minimum one day per week in-office) \n","hostedUrl":"https://jobs.lever.co/outreach/8377dfeb-3531-43fa-9f9e-bfeedb1b3ad7","applyUrl":"https://jobs.lever.co/outreach/8377dfeb-3531-43fa-9f9e-bfeedb1b3ad7/apply"},{"additionalPlain":"Why You’ll Love It Here\n \n• Flexible time off \n• 401k to help you save for the future\n• Generous medical, dental, and vision coverage for full-time employees and their dependents \n• A parental leave program that includes options for a paid night nurse, and a gradual return to work\n• Infertility/ assisted reproductive services benefit\n• Employee referral bonuses to encourage the addition of great new people to the team\n• Snacks and beverages in the Office, along with fun events to celebrate\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military \n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"#LI-AK1
\n#remote
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Marketing","location":"United States","team":"Marketing","allLocations":["United States"]},"createdAt":1786992713310,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the Team
\n\n
\n
Our Digital Marketing team is small, but powerful. We sit at the intersection of pipeline growth, segment marketing and brand experience, blending analytical rigor with creative energy. We are innovative and nimble to constant changes in the marketing landscape, driving key business results for the organization.
\n
\n
\n
About the Role
\n
The Senior Performance Marketing Manager is pivotal in driving pipeline growth by bridging marketing and operations to develop and execute data-driven campaigns across PPC, Social, Display, and Video Advertising Platforms. This role emphasizes uncovering new growth opportunities to enhance campaign performance and profitability.
Key responsibilities include launching and optimizing campaigns across platforms such as Google, YouTube, 6Sense, Bing, OpenAI, Meta and others that come available. The candidate will ensure scalability, maximize ROI, and follow best practices in campaign setup and structure with the ability to leverage AI in support of your responsibilities.
The ideal candidate will have a solid background in performance marketing and channel management and be eager to expand their responsibilities within the Go-To-Market organization for a more integrated approach to driving growth. This role offers a unique opportunity to help shape our performance marketing strategy as we accelerate our growth trajectory, with meaningful autonomy over channel strategy and budget allocation within your portfolio.
\n
\n
\n
Location: Remote within the US
\n
\n
\n
\n
\n- \n
Lead cross-functional partnership between Marketing and Operations to develop audience strategy, segmentation, and scalable performance marketing programs. Drive shared budget and KPI goals in the process.
\n \n\n
\n
\n
\n- \n
Manage and optimize paid campaigns across various channels, including YouTube, Google Ads, Bing Ads, Display, LinkedIn, Meta and Connected TV (CTV).
\n \n\n
\n
\n
\n
\n
\n- \n
Create reports and monitor key performance metrics, including spend, revenue, return on ad spend (ROAS), and budgets.
\n \n\n
\n
\n
\n- \n
Understand immediately what is working, what isn’t, and what might be broken, proposing new strategies and tactics to improve the ROAS.
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Comfortable using AI-powered tools to inform media optimization, performance diagnostics, and audience segmentation, with curiosity to adopt new AI-driven platforms and techniques as they emerge.
\n \n\n
\n
\n
\n
\n
\n- \n
Proficiency with Google, Youtube, LinkedIn, and Bing platforms is essential; familiarity with additional channels is a plus with an expectation that you are a quick learner.
\n \n\n
\n
\n
\n
\n
\n
\n
\n
The base salary range for this role is $110,000 - $140,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.
","salaryDescriptionPlain":"The base salary range for this role is$110,000 - $140,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations. \n","text":"Senior Performance Marketing Manager","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
About the Team
\n\n
\n
Our Digital Marketing team is small, but powerful. We sit at the intersection of pipeline growth, segment marketing and brand experience, blending analytical rigor with creative energy. We are innovative and nimble to constant changes in the marketing landscape, driving key business results for the organization.
\n
\n
\n
About the Role
\n
The Senior Performance Marketing Manager is pivotal in driving pipeline growth by bridging marketing and operations to develop and execute data-driven campaigns across PPC, Social, Display, and Video Advertising Platforms. This role emphasizes uncovering new growth opportunities to enhance campaign performance and profitability.
Key responsibilities include launching and optimizing campaigns across platforms such as Google, YouTube, 6Sense, Bing, OpenAI, Meta and others that come available. The candidate will ensure scalability, maximize ROI, and follow best practices in campaign setup and structure with the ability to leverage AI in support of your responsibilities.
The ideal candidate will have a solid background in performance marketing and channel management and be eager to expand their responsibilities within the Go-To-Market organization for a more integrated approach to driving growth. This role offers a unique opportunity to help shape our performance marketing strategy as we accelerate our growth trajectory, with meaningful autonomy over channel strategy and budget allocation within your portfolio.
\n
\n
\n
Location: Remote within the US
\n
\n
#LI-AM1
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Marketing","location":"United States","team":"Product Marketing","allLocations":["United States"]},"createdAt":1782405381848,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout The Team \nAt Outreach, product marketing doesn't just support the business, it shapes how thousands of revenue teams experience the platform every day. You'll join a tight-knit team that works at the center of Product, Marketing, Sales, and Customer Experience, tackling problems with a direct line to customer outcomes and company growth. \nWe're curious, collaborative, and a little obsessed with making things better. We push each other to do our best work, enjoy doing it and we genuinely have each other's backs. \nAbout the Role \nAt Outreach, what we build changes how thousands of sales teams sell every day. We're looking for a Sr. Product Marketing Manager to support our product launches and AI innovations with messaging, positioning and go-to-market planning that is compelling to our customers and prospects. You'll be the expert on your product, building value propositions that connect with buyers and giving our Marketing, Sales, Partner, and Customer teams what they need to win. If you love turning powerful technology into clear, simple stories that drive pipeline and revenue, you'll feel right at home here.\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
\n
About The Team
\n\n
\n
At Outreach, product marketing doesn't just support the business, it shapes how thousands of revenue teams experience the platform every day. You'll join a tight-knit team that works at the center of Product, Marketing, Sales, and Customer Experience, tackling problems with a direct line to customer outcomes and company growth.
\n
\n
\n
We're curious, collaborative, and a little obsessed with making things better. We push each other to do our best work, enjoy doing it and we genuinely have each other's backs.
\n
\n
About the Role
\n
\n
\n
At Outreach, what we build changes how thousands of sales teams sell every day. We're looking for a Sr. Product Marketing Manager to support our product launches and AI innovations with messaging, positioning and go-to-market planning that is compelling to our customers and prospects. You'll be the expert on your product, building value propositions that connect with buyers and giving our Marketing, Sales, Partner, and Customer teams what they need to win. If you love turning powerful technology into clear, simple stories that drive pipeline and revenue, you'll feel right at home here.
\n
\n
\n
\n
\n
\n
\n
\n- \n
Developing and executing the go-to-market plan for new product/feature releases collaborating across Engineering/Product, Marketing, Finance, Sales & Customer Success teams
\n \n\n
\n
\n
\n
\n
\n- \n
Bringing exceptional ability to drive key business objectives with data-driven, fact-based insights that lead to well-informed strategic plans, quick decision making, and impactful outcomes
\n \n\n
\n
\n
\n
\n- \n
Enthusiastic with strong attention to detail, creative, open-minded, persistent, and highly collaborative
\n \n\n
\n
\n
\n
The annual base salary range for this role is $130,000-$155,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The annual base salary range for this role is $130,000-$155,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Senior Product Marketing Manager","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
\n
About The Team
\n\n
\n
At Outreach, product marketing doesn't just support the business, it shapes how thousands of revenue teams experience the platform every day. You'll join a tight-knit team that works at the center of Product, Marketing, Sales, and Customer Experience, tackling problems with a direct line to customer outcomes and company growth.
\n
\n
\n
We're curious, collaborative, and a little obsessed with making things better. We push each other to do our best work, enjoy doing it and we genuinely have each other's backs.
\n
\n
About the Role
\n
\n
\n
At Outreach, what we build changes how thousands of sales teams sell every day. We're looking for a Sr. Product Marketing Manager to support our product launches and AI innovations with messaging, positioning and go-to-market planning that is compelling to our customers and prospects. You'll be the expert on your product, building value propositions that connect with buyers and giving our Marketing, Sales, Partner, and Customer teams what they need to win. If you love turning powerful technology into clear, simple stories that drive pipeline and revenue, you'll feel right at home here.
\n
\n
#LI-AM1
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Marketing","location":"United States","team":"Product Marketing","allLocations":["United States"]},"createdAt":1782404811813,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nAt Outreach, product marketing doesn't just support the business, it shapes how thousands of revenue teams experience the platform every day. You'll join a tight-knit team that works at the center of Product, Marketing, Sales, and Customer Experience, tackling problems with a direct line to customer outcomes and company growth. \nWe're curious, collaborative, and a little obsessed with making things better. We push each other to do our best work, enjoy doing it and we genuinely have each other's backs. \nAbout the Role \nOutreach is looking for a Senior Product Marketing Manager to own the post-sale product marketing motion for our install base customers. You'll be the connective tissue between Product, Customer Success, Professional Services, and Customer Marketing translating product capabilities into customer value and measurable growth. Success is measured by customer impact and product awareness. \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the Team
\n\n
\n
At Outreach, product marketing doesn't just support the business, it shapes how thousands of revenue teams experience the platform every day. You'll join a tight-knit team that works at the center of Product, Marketing, Sales, and Customer Experience, tackling problems with a direct line to customer outcomes and company growth.
\n
\n
\n
We're curious, collaborative, and a little obsessed with making things better. We push each other to do our best work, enjoy doing it and we genuinely have each other's backs.
\n
\n
About the Role
\n
\n
Outreach is looking for a Senior Product Marketing Manager to own the post-sale product marketing motion for our install base customers. You'll be the connective tissue between Product, Customer Success, Professional Services, and Customer Marketing translating product capabilities into customer value and measurable growth. Success is measured by customer impact and product awareness.
\n
\n
\n
\n- \n
Own the install base marketing strategy: identify underused features and usage gaps, prioritize which capabilities matter most to each customer segment, and develop messaging and campaigns that drive customer engagement and product adoption.
\n \n\n
\n
\n
\n
\n
\n
\n- \n
Define and track adoption metrics (feature activation rates, usage, time-to-adoption) in collaboration with data and analytics; use insights to evaluate program performance and identify areas for optimization.
\n \n\n
\n
\n
\n- \n
Map the customer onboarding journey and develop content for admins, reps, managers, and GTM leaders coordinating with Customer Success (customer success, professional services) and Enablement to keep materials current.
\n \n\n
\n
\n
\n- \n
Identify expansion signals and partner with Growth Marketing to run campaigns that reduce churn and support renewals, informed by ongoing customer research (interviews, surveys, usage data).
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Exposure to product-led growth (PLG) motion or in-app messaging programs (e.g., Pendo, Amplitude, etc.).
\n \n\n
\n
\n
The annual base salary range for this role is $130,000-$155,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The annual base salary range for this role is $130,000-$155,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Senior Product Marketing Manager, Growth","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
About the Team
\n\n
\n
At Outreach, product marketing doesn't just support the business, it shapes how thousands of revenue teams experience the platform every day. You'll join a tight-knit team that works at the center of Product, Marketing, Sales, and Customer Experience, tackling problems with a direct line to customer outcomes and company growth.
\n
\n
\n
We're curious, collaborative, and a little obsessed with making things better. We push each other to do our best work, enjoy doing it and we genuinely have each other's backs.
\n
\n
About the Role
\n
\n
Outreach is looking for a Senior Product Marketing Manager to own the post-sale product marketing motion for our install base customers. You'll be the connective tissue between Product, Customer Success, Professional Services, and Customer Marketing translating product capabilities into customer value and measurable growth. Success is measured by customer impact and product awareness.
\n
#LI-AK1
\n#remote
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Revenue Operations","location":"United States","team":"Revenue Operations","allLocations":["United States"]},"createdAt":1785266759313,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nThe Revenue Operations team is a strategic partner to Outreach's go-to-market organization, focused on enabling scalable growth, operational excellence, and data-driven decision making across the revenue engine. We work closely with Sales Leadership, Marketing, Customer Success, Finance, Business Intelligence, and cross-functional operations partners to design and optimize the processes, tools, and insights that help our customer-facing teams perform at their best. It's a role where your work has visible, direct impact, the systems you build and the decisions you influence show up in how the entire go-to-market team operates day to day. We have an AI first mindset; so we are always deeply curious about how AI and automation can sharpen our craft, and we're always looking for ways to build smarter, faster systems that give our teams a real edge. \nThe Role \nOutreach is looking for a strategic, results-oriented Senior Sales Operations Manager to join our Revenue Operations team, owning the Sales Operations function for our Enterprise segment and our Sales Development Representative (SDR) organization. You'll partner with leaders across Sales, CX, and Marketing as a trusted advisor and business partner, driving territory design, forecast strategy, and sales process for Outreach's largest and most strategic accounts. This is a high-impact, highly visible individual contributor role reporting to the Director of Sales Operations. \nOur Revenue Operations organization is AI-first: we design, launch, and scale AI agents and agentic workflows to drive our GTM motion, and this role sits at the center of that transformation, partnering with SDR leadership to identify where AI can improve pipeline generation, outreach efficiency, and rep productivity. You're a strategic thinker who takes a data-first approach, ruthlessly prioritizes, and thrives in a fast-paced environment, driving repeatability, predictability, and scalability across the business. \nLocation: Ideal location is based in Seattle or Atlanta near in office teams. We are open to remote within the U.S.\n \nYour Daily Adventures Will Include:\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
About the Team
\n\n\n
The Revenue Operations team is a strategic partner to Outreach's go-to-market organization, focused on enabling scalable growth, operational excellence, and data-driven decision making across the revenue engine. We work closely with Sales Leadership, Marketing, Customer Success, Finance, Business Intelligence, and cross-functional operations partners to design and optimize the processes, tools, and insights that help our customer-facing teams perform at their best. It's a role where your work has visible, direct impact, the systems you build and the decisions you influence show up in how the entire go-to-market team operates day to day. We have an AI first mindset; so we are always deeply curious about how AI and automation can sharpen our craft, and we're always looking for ways to build smarter, faster systems that give our teams a real edge.
\n
\n
The Role
\n\n\n
\n
Outreach is looking for a strategic, results-oriented Senior Sales Operations Manager to join our Revenue Operations team, owning the Sales Operations function for our Enterprise segment and our Sales Development Representative (SDR) organization. You'll partner with leaders across Sales, CX, and Marketing as a trusted advisor and business partner, driving territory design, forecast strategy, and sales process for Outreach's largest and most strategic accounts. This is a high-impact, highly visible individual contributor role reporting to the Director of Sales Operations.
\n
\n
\n
Our Revenue Operations organization is AI-first: we design, launch, and scale AI agents and agentic workflows to drive our GTM motion, and this role sits at the center of that transformation, partnering with SDR leadership to identify where AI can improve pipeline generation, outreach efficiency, and rep productivity. You're a strategic thinker who takes a data-first approach, ruthlessly prioritizes, and thrives in a fast-paced environment, driving repeatability, predictability, and scalability across the business.
\n
Location: Ideal location is based in Seattle or Atlanta near in office teams. We are open to remote within the U.S.
\n
\n
\n
Your Daily Adventures Will Include:
\n
\n\n
Territory Design Strategy: Own Enterprise account territory design and ownership strategy \n\n
\n
\n- \n
Define key performance metrics, create reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to the Enterprise segment leader.
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Own end-to-end SDR operations: process design, workflow optimization, and continuous improvement across prospecting, outbound, and pipeline hand-off motions.
\n \n\n
\n
\n
\n- \n
Define and manage SDR KPIs and reporting – activity metrics, conversion rates, meetings set/held, pipeline sourced, and quota attainment – with dashboards that give SDR leadership real-time visibility into team health.
\n \n\n
\n
\n
\n- \n
Partner with SDR leadership to design and launch AI GTM agents and agentic AI workflows that automate prospecting, lead scoring, sequencing, and follow-up, improving rep productivity and pipeline velocity.
\n \n\n
\n
\n
\n- \n
Identify opportunities to apply AI and automation across the broader GTM motion (segmentation, routing, forecasting, coaching) and drive adoption in partnership with Enablement and RevTech teams.
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
The annual base salary range for this role is $110,000-$135,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The annual base salary range for this role is $110,000-$135,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Senior Sales Operations Manager","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
About the Team
\n\n\n
The Revenue Operations team is a strategic partner to Outreach's go-to-market organization, focused on enabling scalable growth, operational excellence, and data-driven decision making across the revenue engine. We work closely with Sales Leadership, Marketing, Customer Success, Finance, Business Intelligence, and cross-functional operations partners to design and optimize the processes, tools, and insights that help our customer-facing teams perform at their best. It's a role where your work has visible, direct impact, the systems you build and the decisions you influence show up in how the entire go-to-market team operates day to day. We have an AI first mindset; so we are always deeply curious about how AI and automation can sharpen our craft, and we're always looking for ways to build smarter, faster systems that give our teams a real edge.
\n
\n
The Role
\n\n\n
\n
Outreach is looking for a strategic, results-oriented Senior Sales Operations Manager to join our Revenue Operations team, owning the Sales Operations function for our Enterprise segment and our Sales Development Representative (SDR) organization. You'll partner with leaders across Sales, CX, and Marketing as a trusted advisor and business partner, driving territory design, forecast strategy, and sales process for Outreach's largest and most strategic accounts. This is a high-impact, highly visible individual contributor role reporting to the Director of Sales Operations.
\n
\n
\n
Our Revenue Operations organization is AI-first: we design, launch, and scale AI agents and agentic workflows to drive our GTM motion, and this role sits at the center of that transformation, partnering with SDR leadership to identify where AI can improve pipeline generation, outreach efficiency, and rep productivity. You're a strategic thinker who takes a data-first approach, ruthlessly prioritizes, and thrives in a fast-paced environment, driving repeatability, predictability, and scalability across the business.
\n
Location: Ideal location is based in Seattle or Atlanta near in office teams. We are open to remote within the U.S.
\n
\n
\n
Your Daily Adventures Will Include:
\n
#LI-AM1
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Sales","location":"United States","team":"Solutions Consultants","allLocations":["United States"]},"createdAt":1783367710172,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nThis role will report into our Solutions Consulting team. The Solutions Consulting team is an integral part of the Outreach Go-To-Market function. We focus on driving real business impact for customers by being both technology and domain experts. We are expected to understand our customer’s challenges and objectives - then guide them toward lasting solutions. We do this by partnering with other functions, internally (professional services, product, engineering, success, marketing) and externally (partners). \nThe Role \nWorking in a fast-growth company means that no day is ever the same! Here are the main responsibilities and tasks you’ll undertake while working with us: \n \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the Team
\n\n
\n
This role will report into our Solutions Consulting team. The Solutions Consulting team is an integral part of the Outreach Go-To-Market function. We focus on driving real business impact for customers by being both technology and domain experts. We are expected to understand our customer’s challenges and objectives - then guide them toward lasting solutions. We do this by partnering with other functions, internally (professional services, product, engineering, success, marketing) and externally (partners).
\n
\n
\n
The Role
\n\n
\n
Working in a fast-growth company means that no day is ever the same! Here are the main responsibilities and tasks you’ll undertake while working with us:
\n
\n
\n
\n\n
Consistently supports the achievement of influenced ARR targets across the Enterprise segment.\nDelivers high-quality discovery and demos that progress deals and improve win rates.\nDemonstrates increasing autonomy across sales cycles, POVs, and solution design.\nProvides clear, actionable handovers to Customer Success and Professional Services.\nEarns trust from Sales partners as a reliable, value-driven Solutions Consultant.\nActively contributes to team knowledge-sharing and continuous improvement.\n\n"}],"salaryRange":{"currency":"USD","interval":"per-year-salary","min":135000,"max":170000},"salaryDescription":"The annual on target earnings (OTE) range for this role is $135,000-$170,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The annual on target earnings (OTE) range for this role is $135,000-$170,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Senior Solutions Consultant","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
About the Team
\n\n
\n
This role will report into our Solutions Consulting team. The Solutions Consulting team is an integral part of the Outreach Go-To-Market function. We focus on driving real business impact for customers by being both technology and domain experts. We are expected to understand our customer’s challenges and objectives - then guide them toward lasting solutions. We do this by partnering with other functions, internally (professional services, product, engineering, success, marketing) and externally (partners).
\n
\n
\n
The Role
\n\n
\n
Working in a fast-growth company means that no day is ever the same! Here are the main responsibilities and tasks you’ll undertake while working with us:
\n
\n
\n
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Business Systems","location":"Seattle, WA","team":"Business Systems","allLocations":["Seattle, WA"]},"createdAt":1786480209547,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team\nAt Outreach, Business Systems’ mission is to enable and enhance corporate processes at scale. We are a centralized team providing a suite of services to other Outreachers, helping them to efficiently serve our customers and each other. We are building the team around strong critical thinkers - individuals who can navigate ambiguity and help us along our journey of discovery and transformation. \n \nThe Role\nAs a Senior Technical Program Manager, you will lead and deliver high-impact, cross-functional initiatives across teams, including Engineering, Product, GTM, Finance, Support Operations, Legal, Privacy, Marketing and Analytics You’ll guide our cloud-first architecture strategy, streamline business processes, and drive scalable system integrations and implementations. This role demands strong ownership, accountability, and exceptional communication — delivering results amid ambiguity and in a highly dynamic environment with precision and clarity. You’ll anticipate risks, adapt quickly, assess build-vs-buy options, align technical solutions with business objectives, and deliver process capabilities that seamlessly connect systems and teams across the organization. This role offers the opportunity to work across diverse functional domains — Product & Engineering, GTM, finance, and customer systems — ideal for someone who is curious, adaptable, and eager to connect technical depth with business impact\n \nLocation: This position can be in hybrid in Seattle or remote within the US (prefer PST). \n \nYour Daily Adventures Will Include\nLead large cross-functional programs spanning Business Systems Engineering, Product, Support Operations, Finance, Marketing, Privacy, and other cross-functional teams to deliver strategic initiatives aligned with business objectives.\nOwn program execution — driving scope, schedules, risks, dependencies, and stakeholder alignment to ensure successful delivery outcomes.\nDrive alignment across technical and non-technical stakeholders by translating high-level, ambiguous business goals into clearly documented systems and technical requirements that enable scalable, working solutions.\nIdentify and resolve delivery bottlenecks, negotiate trade-offs, and maintain alignment through changing priorities.\nPartner with teams to improve processes, streamline operations, and drive efficiency across tools and workflows.\nApply technical acumen to assess architecture, data, and integration impacts; influence scalable design decisions and mitigate risks in collaboration with engineering team.\nDrive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.\n \nOur Vision of You\n6+ years of experience as a Technical Program Manager, Engineering Operations, or a similar role within a fast-paced SaaS environment.\nBachelor’s or Master’s degree in Computer Science or a related technical discipline, or equivalent experience.\nProven success leading complex, cross-functional programs across multiple systems and teams.\nStrong program management, organizational, and problem-solving skills with the ability to balance technical depth and business context.\nHands-on experience implementing or integrating GTM tools within Salesforce \nProven experience managing or optimizing quote-to-cash processes, including pricing, quoting, billing, and order management workflows.\nSolid understanding of system architecture, data flows, and integration, with the ability to flag and manage technical risks.\nSkilled in roadmap planning, scoping, and discovery for large—scale initiatives, with expertise in defining and documenting requirements, managing dependencies, and communicating progress across all levels.\nAdept at navigating ambiguity, managing competing priorities, and adapting to dynamic environments.\nTrusted for ownership, accountability, and delivery excellence – consistently driving stakeholder alignment and execution clarity.\nExcellent communicator – clear, empathetic, and confident across both technical and executive stakeholders.\nEmbody our core values: We Take Ownership, We Win As One Team, We Are Trusted Advisors.\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
About the Team
\n
At Outreach, Business Systems’ mission is to enable and enhance corporate processes at scale. We are a centralized team providing a suite of services to other Outreachers, helping them to efficiently serve our customers and each other. We are building the team around strong critical thinkers - individuals who can navigate ambiguity and help us along our journey of discovery and transformation.
\n
\n
The Role
\n
As a Senior Technical Program Manager, you will lead and deliver high-impact, cross-functional initiatives across teams, including Engineering, Product, GTM, Finance, Support Operations, Legal, Privacy, Marketing and Analytics You’ll guide our cloud-first architecture strategy, streamline business processes, and drive scalable system integrations and implementations. This role demands strong ownership, accountability, and exceptional communication — delivering results amid ambiguity and in a highly dynamic environment with precision and clarity. You’ll anticipate risks, adapt quickly, assess build-vs-buy options, align technical solutions with business objectives, and deliver process capabilities that seamlessly connect systems and teams across the organization. This role offers the opportunity to work across diverse functional domains — Product & Engineering, GTM, finance, and customer systems — ideal for someone who is curious, adaptable, and eager to connect technical depth with business impact
\n
\n
Location: This position can be in hybrid in Seattle or remote within the US (prefer PST).
\n
\n
Your Daily Adventures Will Include
\n
\n- Lead large cross-functional programs spanning Business Systems Engineering, Product, Support Operations, Finance, Marketing, Privacy, and other cross-functional teams to deliver strategic initiatives aligned with business objectives.
\n- Own program execution — driving scope, schedules, risks, dependencies, and stakeholder alignment to ensure successful delivery outcomes.
\n- Drive alignment across technical and non-technical stakeholders by translating high-level, ambiguous business goals into clearly documented systems and technical requirements that enable scalable, working solutions.
\n- Identify and resolve delivery bottlenecks, negotiate trade-offs, and maintain alignment through changing priorities.
\n- Partner with teams to improve processes, streamline operations, and drive efficiency across tools and workflows.
\n- Apply technical acumen to assess architecture, data, and integration impacts; influence scalable design decisions and mitigate risks in collaboration with engineering team.
\n- Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.
\n
\n
\n
Our Vision of You
\n
\n- 6+ years of experience as a Technical Program Manager, Engineering Operations, or a similar role within a fast-paced SaaS environment.
\n- Bachelor’s or Master’s degree in Computer Science or a related technical discipline, or equivalent experience.
\n- Proven success leading complex, cross-functional programs across multiple systems and teams.
\n- Strong program management, organizational, and problem-solving skills with the ability to balance technical depth and business context.
\n- Hands-on experience implementing or integrating GTM tools within Salesforce
\n- Proven experience managing or optimizing quote-to-cash processes, including pricing, quoting, billing, and order management workflows.
\n- Solid understanding of system architecture, data flows, and integration, with the ability to flag and manage technical risks.
\n- Skilled in roadmap planning, scoping, and discovery for large—scale initiatives, with expertise in defining and documenting requirements, managing dependencies, and communicating progress across all levels.
\n- Adept at navigating ambiguity, managing competing priorities, and adapting to dynamic environments.
\n- Trusted for ownership, accountability, and delivery excellence – consistently driving stakeholder alignment and execution clarity.
\n- Excellent communicator – clear, empathetic, and confident across both technical and executive stakeholders.
\n- Embody our core values: We Take Ownership, We Win As One Team, We Are Trusted Advisors.
\n
\n
The annual base salary range for this role is $150,000 - $200,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience.
","salaryDescriptionPlain":"The annual base salary range for this role is $150,000 - $200,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience.\n","text":"Senior Technical Program Manager, Business Systems","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
About the Team
\n
At Outreach, Business Systems’ mission is to enable and enhance corporate processes at scale. We are a centralized team providing a suite of services to other Outreachers, helping them to efficiently serve our customers and each other. We are building the team around strong critical thinkers - individuals who can navigate ambiguity and help us along our journey of discovery and transformation.
\n
\n
The Role
\n
As a Senior Technical Program Manager, you will lead and deliver high-impact, cross-functional initiatives across teams, including Engineering, Product, GTM, Finance, Support Operations, Legal, Privacy, Marketing and Analytics You’ll guide our cloud-first architecture strategy, streamline business processes, and drive scalable system integrations and implementations. This role demands strong ownership, accountability, and exceptional communication — delivering results amid ambiguity and in a highly dynamic environment with precision and clarity. You’ll anticipate risks, adapt quickly, assess build-vs-buy options, align technical solutions with business objectives, and deliver process capabilities that seamlessly connect systems and teams across the organization. This role offers the opportunity to work across diverse functional domains — Product & Engineering, GTM, finance, and customer systems — ideal for someone who is curious, adaptable, and eager to connect technical depth with business impact
\n
\n
Location: This position can be in hybrid in Seattle or remote within the US (prefer PST).
\n
\n
Your Daily Adventures Will Include
\n
\n- Lead large cross-functional programs spanning Business Systems Engineering, Product, Support Operations, Finance, Marketing, Privacy, and other cross-functional teams to deliver strategic initiatives aligned with business objectives.
\n- Own program execution — driving scope, schedules, risks, dependencies, and stakeholder alignment to ensure successful delivery outcomes.
\n- Drive alignment across technical and non-technical stakeholders by translating high-level, ambiguous business goals into clearly documented systems and technical requirements that enable scalable, working solutions.
\n- Identify and resolve delivery bottlenecks, negotiate trade-offs, and maintain alignment through changing priorities.
\n- Partner with teams to improve processes, streamline operations, and drive efficiency across tools and workflows.
\n- Apply technical acumen to assess architecture, data, and integration impacts; influence scalable design decisions and mitigate risks in collaboration with engineering team.
\n- Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.
\n
\n
\n
Our Vision of You
\n
\n- 6+ years of experience as a Technical Program Manager, Engineering Operations, or a similar role within a fast-paced SaaS environment.
\n- Bachelor’s or Master’s degree in Computer Science or a related technical discipline, or equivalent experience.
\n- Proven success leading complex, cross-functional programs across multiple systems and teams.
\n- Strong program management, organizational, and problem-solving skills with the ability to balance technical depth and business context.
\n- Hands-on experience implementing or integrating GTM tools within Salesforce
\n- Proven experience managing or optimizing quote-to-cash processes, including pricing, quoting, billing, and order management workflows.
\n- Solid understanding of system architecture, data flows, and integration, with the ability to flag and manage technical risks.
\n- Skilled in roadmap planning, scoping, and discovery for large—scale initiatives, with expertise in defining and documenting requirements, managing dependencies, and communicating progress across all levels.
\n- Adept at navigating ambiguity, managing competing priorities, and adapting to dynamic environments.
\n- Trusted for ownership, accountability, and delivery excellence – consistently driving stakeholder alignment and execution clarity.
\n- Excellent communicator – clear, empathetic, and confident across both technical and executive stakeholders.
\n- Embody our core values: We Take Ownership, We Win As One Team, We Are Trusted Advisors.
\n
\n
#LI-AM1
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Marketing","location":"United States","team":"Marketing","allLocations":["United States"]},"createdAt":1785350844848,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nThis is where brand voice meets business impact. The Social Media Manager joins Outreach's Corporate Marketing and Communications function — a collaborative group of storytellers, strategists, and brand builders who believe that how a company shows up in the world is as important as what it ships. We work cross-functionally — alongside executives, product marketing, PR, and content teams — to ensure Outreach is visible, credible, and unmistakable in the market. \nWe're curious about what's next: in social media, in AI-powered content creation, and in the way modern buyers discover and engage with brands. We bring bold ideas, hold a high bar on quality, and take real ownership of outcomes — together. \nThe Role \nReporting to the Director of Communications, the Social Media Manager plays a pivotal role in shaping how Outreach shows up across global social channels. This is a highly visible role that blends strategic brand storytelling with executive enablement. It provides an opportunity to define the social voice of a category-defining company at the forefront of AI for revenue teams, with the creative freedom and executive access to make an outsized impact. \nYou'll lead the company's corporate social media presence, partner closely with Outreach executives to develop their social strategies, and work with our social media agency as the main point of contact, driving the social expression of our brand campaigns, customer stories, and AI leadership. \nAI is transforming how teams create, distribute, and measure social content, and this role sits at that intersection. We're an AI-leading marketing team that uses emerging tools to work smarter, move faster, and build connections that resonate. We're looking for someone who brings that same mindset to every channel, campaign, and audience interaction. \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the Team
\n\n
\n
This is where brand voice meets business impact. The Social Media Manager joins Outreach's Corporate Marketing and Communications function — a collaborative group of storytellers, strategists, and brand builders who believe that how a company shows up in the world is as important as what it ships. We work cross-functionally — alongside executives, product marketing, PR, and content teams — to ensure Outreach is visible, credible, and unmistakable in the market.
\n
\n
\n
We're curious about what's next: in social media, in AI-powered content creation, and in the way modern buyers discover and engage with brands. We bring bold ideas, hold a high bar on quality, and take real ownership of outcomes — together.
\n
\n
The Role
\n\n
\n
Reporting to the Director of Communications, the Social Media Manager plays a pivotal role in shaping how Outreach shows up across global social channels. This is a highly visible role that blends strategic brand storytelling with executive enablement. It provides an opportunity to define the social voice of a category-defining company at the forefront of AI for revenue teams, with the creative freedom and executive access to make an outsized impact.
\n
\n
\n
You'll lead the company's corporate social media presence, partner closely with Outreach executives to develop their social strategies, and work with our social media agency as the main point of contact, driving the social expression of our brand campaigns, customer stories, and AI leadership.
\n
\n
\n
AI is transforming how teams create, distribute, and measure social content, and this role sits at that intersection. We're an AI-leading marketing team that uses emerging tools to work smarter, move faster, and build connections that resonate. We're looking for someone who brings that same mindset to every channel, campaign, and audience interaction.
\n
\n
\n
\n
\n
\n
\n
\n- \n
Shape the Corporate Narrative: Translate key brand and business priorities — AI innovation, customer success, leadership vision — into compelling, shareable social content across platforms.
\n \n\n
\n
\n
\n- \n
Employee Advocacy: Maintain and grow Outreach's employee advocacy program, empowering team members to share company content, celebrate milestones, and extend Outreach's brand voice.
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
5+ years of experience in social media, brand communications, or digital storytelling, preferably in B2B SaaS or technology.
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Comfortable collaborating cross-functionally with executives, PR, product marketing, content, and brand design teams.
\n \n\n
\n
\n
The base salary range for this role is $70,000-$110,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The base salary range for this role is $70,000-$110,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Social Media Manager","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
About the Team
\n\n
\n
This is where brand voice meets business impact. The Social Media Manager joins Outreach's Corporate Marketing and Communications function — a collaborative group of storytellers, strategists, and brand builders who believe that how a company shows up in the world is as important as what it ships. We work cross-functionally — alongside executives, product marketing, PR, and content teams — to ensure Outreach is visible, credible, and unmistakable in the market.
\n
\n
\n
We're curious about what's next: in social media, in AI-powered content creation, and in the way modern buyers discover and engage with brands. We bring bold ideas, hold a high bar on quality, and take real ownership of outcomes — together.
\n
\n
The Role
\n\n
\n
Reporting to the Director of Communications, the Social Media Manager plays a pivotal role in shaping how Outreach shows up across global social channels. This is a highly visible role that blends strategic brand storytelling with executive enablement. It provides an opportunity to define the social voice of a category-defining company at the forefront of AI for revenue teams, with the creative freedom and executive access to make an outsized impact.
\n
\n
\n
You'll lead the company's corporate social media presence, partner closely with Outreach executives to develop their social strategies, and work with our social media agency as the main point of contact, driving the social expression of our brand campaigns, customer stories, and AI leadership.
\n
\n
\n
AI is transforming how teams create, distribute, and measure social content, and this role sits at that intersection. We're an AI-leading marketing team that uses emerging tools to work smarter, move faster, and build connections that resonate. We're looking for someone who brings that same mindset to every channel, campaign, and audience interaction.
\n
\n
\n
Why You’ll Love It Here
\n
\n● Highly competitive salary
\n● 25 days annual vacation time + sick time and casual leave
\n● Group medical policy coverage available to employees and up to 5 eligible family members
\n● OPD benefit covered up to INR 10,000
\n● Life insurance and personal accident insurance at 3x annual CTC
\n● 26 weeks of maternity leave pay, and 15 days of paternity leave pay
\n● Opportunity to be part of company success via the RSU program
\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
\n● Employee referral bonuses to encourage the addition of great new people to the team
\n● Fun company and team outings because we play just as hard as we work
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Engineering","location":"Hyderabad","team":"Engineering","allLocations":["Hyderabad"]},"createdAt":1783075622136,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team: \n \nData is at the core of Outreach's strategy. It drives us and our customers to the highest levels of success. We use it for everything from customer health scores and revenue dashboards to operational metrics of our AWS infrastructure, to helping increase product engagement and user productivity through natural language understanding, to predictive analytics and causal inference via experimentation. As our customer base continues to grow, we are looking towards new ways of leveraging our data to deeper understand our customers’ needs and deliver new products and features to help continuously improve their customer engagement workflows.\n \nThe mission of the Data Science team is to enable such continuous optimization by reconstructing customer engagement workflows from data, developing metrics to measure the success and efficiency of these workflows, and providing tools to support the optimization of these workflows.\n \nAs a member of the team, you will work closely with other data scientists, machine learning engineers, and application engineers to define and implement our strategy for delivering this mission.\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the job:
\n\n
\n
\n
\n- We are looking for an Applied Scientist to join a dynamic and innovative AI platform team that is pushing the boundaries of what's possible in sales execution. If you are passionate about applying cutting-edge research in knowledge graphs and reasoning systems to real-world problems at scale, this is an exceptional opportunity to shape a core piece of Outreach's AI architecture from the ground up.
\n- Our team is building a per-tenant contextual knowledge graph that captures the full complexity of each customer's sales environment: accounts, deals, contacts, rep behaviors, competitive landscape, and the signals buried in calls, emails, and CRM activity. This graph powers contextual reasoning across the platform, driving next-best-action recommendations, deal risk signals, coaching suggestions, and competitive intelligence. In this pivotal role, you will design the underlying representations, extraction pipelines, and reasoning layers that make this possible, working closely with cross-functional engineering and product teams to deliver innovative, scalable, and reliable AI capabilities with direct impact on revenue outcomes.
\n
\n
\n
\n
\n
\n
Key Responsibilities:
\n
\n\n
Knowledge Graph Design & Construction: Architect and evolve per-tenant knowledge graph schemas, including entity resolution, temporal modeling, and ontology design tailored to sales execution domains.\nInformation Extraction: Architect NLP pipelines that extract structured knowledge from unstructured conversational and document data (sales calls, emails, CRM notes), including coreference resolution, relation extraction, and event detection.\nContextual Reasoning & Recommendation: Design reasoning and inference layers over the knowledge graph to power next-best-action suggestions, deal risk scoring, coaching recommendations, and competitive intelligence surfaces.\nRepresentation Learning: Design and train graph-based models (GNNs, relational embeddings, link prediction) over heterogeneous, multi-relational graph structures to support downstream reasoning and retrieval tasks. Diagnose and address embedding quality issues including cold-start entities, and temporal drift. \nDomain Modeling: Formalize sales execution concepts such as deal stages, buyer engagement patterns, rep behaviors, and account health, into structured representations that ground the platform's AI capabilities. Extract ontology structure. Lead ontology versioning and migration. \nCross-functional Collaboration: Partner with engineering, product, and data teams to bring models from prototype to production, ensuring reliability and measurable impact at scale. \n\n\n
\n
\n
\n
\n
\n
Qualifications:
\n\n
\n
\n
\n
\n\n
PhD in a relevant field such as Computer Science, NLP, Machine Learning, or a related discipline with a focus on knowledge representation and reasoning, information extraction and relationship extraction, graph neural networks, recommendation systems, or conversation AI and dialogue systems.\nStrong engineering fundamentals. You can write production-quality code, not just prototype notebooks. Proficiency in Python; and graph databases or query languages (e.g., Neo4j, SPARQL, Cypher) is required.\nComfort with ambiguity. You can take a vague product goal and decompose it into concrete technical problems. You don't need a fully scoped spec to start making progress.\nA track record of building things: whether that's research prototypes that went beyond the paper, open-source contributions, or side projects that required real systems thinking. You understand the gap between a research prototype and a reliable production system, such as monitoring, data drift, latency, and operational excellence.\nStrong Ownership: Take end-to-end responsibility for research and model development initiatives, from problem formulation and data analysis through experimentation, production deployment, and ongoing performance monitoring, driving outcomes with minimal oversight.\nStrong communication skills with the ability to translate research concepts into product impact for cross-functional audiences.\nExperience mentoring or leading technical work. You've helped junior team members grow and have driven cross-team technical decisions. \n\n\n
\n
\n
\n
\n
\n
\n
\n
\n\n
2+ years of hands-on experience applying knowledge graphs or graph-based learning methods to real-world data in a production setting.\nStrong fundamentals in at least two of: knowledge graph construction, information extraction, graph neural networks, or recommender systems. \nExperience working with large-scale unstructured text data (conversational transcripts, email, or similar)\nExperience with probabilistic graphical models, conversational AI, or sales/revenue domain data\nPublished research at top-tier venues \n\n\n
\n
\n\n
Greenfield Architecture: Shape the design of a core AI system from the ground up, with the latitude to make foundational technical decisions that define the platform.\nDepth That Matters: This role genuinely requires PhD-level thinking; you will tackle problems in entity resolution, temporal reasoning, and graph learning that demand it.\nApplied Impact: Work with real production feedback loops and millions of sales interactions, not just benchmarks; see your models change how thousands of teams sell.\nHigh Leverage, Low Bureaucracy: Join a small, senior team where your contributions are visible, your ideas ship fast, and you have direct access to leadership.\nCareer Growth: Opportunity to lead initiatives and mentor engineers. \n\n\n
About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
About the job:
\n\n
\n
\n
\n- We are looking for an Applied Scientist to join a dynamic and innovative AI platform team that is pushing the boundaries of what's possible in sales execution. If you are passionate about applying cutting-edge research in knowledge graphs and reasoning systems to real-world problems at scale, this is an exceptional opportunity to shape a core piece of Outreach's AI architecture from the ground up.
\n- Our team is building a per-tenant contextual knowledge graph that captures the full complexity of each customer's sales environment: accounts, deals, contacts, rep behaviors, competitive landscape, and the signals buried in calls, emails, and CRM activity. This graph powers contextual reasoning across the platform, driving next-best-action recommendations, deal risk signals, coaching suggestions, and competitive intelligence. In this pivotal role, you will design the underlying representations, extraction pipelines, and reasoning layers that make this possible, working closely with cross-functional engineering and product teams to deliver innovative, scalable, and reliable AI capabilities with direct impact on revenue outcomes.
\n
\n
\n
\n
Why You’ll Love It Here
\n
\n● Amazing working space with a running track on its roof
\n● Flexible time off, 5 weeks of vacation, and 5 annual sick days
\n● 4% employer supplemental pension monthly contribution
\n● Private medical care for employee and spouse with Program Health Plus
\n● Life insurance at 2x annual salary
\n● 5.000 CZK monthly allowance for meal vouchers, flexipasses and other personal expenses
\n● 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave
\n● Opportunity to be part of company success via the RSU program
\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
\n● Employee referral bonuses to encourage the addition of great new people to the team
\n● Fun company and team outings because we play just as hard as we work
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Engineering","location":"Prague","team":"Core Experience","allLocations":["Prague"]},"createdAt":1782387199274,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \n\nThe mission of the Email & Calendar Services team is to deliver the microservice constellation to support Outreach's email and calendar experience all the way through. From the compose to smart scheduling, send, telemetry and sync back to platform. Our team is processing literally millions of emails every day. \n \nThe team focuses on building reliable and performant services that connect Outreach to Customers’ email providers to send, sync and analyze email and calendar communication. This enables our customers to communicate and turns the millions of emails sent into valuable insights to help progress deals forward efficiently and effectively. \n \nThe team also supports the Email and Calendar Experiences team to provide ways to create, manage and organize content used in communications.\n \nThe Role\nWe are looking to grow the existing team by one more experienced back-end software engineer to join us; you would deep-dive on challenging technical problems, build scalable solutions and identify performance bottlenecks, iterate quickly and deliver incremental value and thrive in a collaborative team environment.\nYour engagement would usually start with requirements clarification with the product manager or our partners. You will have the opportunity to put the best of your ideas to the design and prove your coding skills in actual implementation. \n\nWe primarily use micro-services written in GO on the back-end. However, we have legacy code in Ruby on Rails and you might encounter TypeScript too. We have data stores built on MySQL, PostgreSQL and various NoSQL databases like AWS DynamoDB. We are transitioning our data loading layer to use GraphQL.\nLocation\nWhile we are remote-friendly, we remain an \"office-centric\" company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Prague so you would be able to connect with your team on weekly regular basis, attend in-person meetings and company events.\n \nThis is a full-time, permanent role, not eligible for contractors and for work from other countries.\n#LI-RG1\n\nNOTE:\nThe offer is contingent upon successfully passing the background screening process.\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
\nThe mission of the Email & Calendar Services team is to deliver the microservice constellation to support Outreach's email and calendar experience all the way through. From the compose to smart scheduling, send, telemetry and sync back to platform. Our team is processing literally millions of emails every day.
\n
\nThe team focuses on building reliable and performant services that connect Outreach to Customers’ email providers to send, sync and analyze email and calendar communication. This enables our customers to communicate and turns the millions of emails sent into valuable insights to help progress deals forward efficiently and effectively.
\n
\nThe team also supports the Email and Calendar Experiences team to provide ways to create, manage and organize content used in communications.
\n
\nThe Role
\nWe are looking to grow the existing team by one more experienced back-end software engineer to join us; you would deep-dive on challenging technical problems, build scalable solutions and identify performance bottlenecks, iterate quickly and deliver incremental value and thrive in a collaborative team environment.
\nYour engagement would usually start with requirements clarification with the product manager or our partners. You will have the opportunity to put the best of your ideas to the design and prove your coding skills in actual implementation.
We primarily use micro-services written in GO on the back-end. However, we have legacy code in Ruby on Rails and you might encounter TypeScript too. We have data stores built on MySQL, PostgreSQL and various NoSQL databases like AWS DynamoDB. We are transitioning our data loading layer to use GraphQL.
\n\n
Location
\n
While we are remote-friendly, we remain an \"office-centric\" company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Prague so you would be able to connect with your team on weekly regular basis, attend in-person meetings and company events.
\n
\n
This is a full-time, permanent role, not eligible for contractors and for work from other countries.
\n
#LI-RG1
\n
NOTE:
\n
The offer is contingent upon successfully passing the background screening process.
\n
About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"About the Team
\nThe mission of the Email & Calendar Services team is to deliver the microservice constellation to support Outreach's email and calendar experience all the way through. From the compose to smart scheduling, send, telemetry and sync back to platform. Our team is processing literally millions of emails every day.
\n
\nThe team focuses on building reliable and performant services that connect Outreach to Customers’ email providers to send, sync and analyze email and calendar communication. This enables our customers to communicate and turns the millions of emails sent into valuable insights to help progress deals forward efficiently and effectively.
\n
\nThe team also supports the Email and Calendar Experiences team to provide ways to create, manage and organize content used in communications.
\n
\nThe Role
\nWe are looking to grow the existing team by one more experienced back-end software engineer to join us; you would deep-dive on challenging technical problems, build scalable solutions and identify performance bottlenecks, iterate quickly and deliver incremental value and thrive in a collaborative team environment.
\nYour engagement would usually start with requirements clarification with the product manager or our partners. You will have the opportunity to put the best of your ideas to the design and prove your coding skills in actual implementation.
We primarily use micro-services written in GO on the back-end. However, we have legacy code in Ruby on Rails and you might encounter TypeScript too. We have data stores built on MySQL, PostgreSQL and various NoSQL databases like AWS DynamoDB. We are transitioning our data loading layer to use GraphQL.
\n\n
Location
\n
While we are remote-friendly, we remain an \"office-centric\" company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Prague so you would be able to connect with your team on weekly regular basis, attend in-person meetings and company events.
\n
\n
This is a full-time, permanent role, not eligible for contractors and for work from other countries.
\n
#LI-RG1
\n
NOTE:
\n
The offer is contingent upon successfully passing the background screening process.
\n
#LI-JM1
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Engineering","location":"Seattle, WA","team":"Foundations","allLocations":["Seattle, WA"]},"createdAt":1727202805687,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nThe Role\n \nJoin a small, high impact engineering team building the core Identity and Access Management platform that powers authentication, authorization, and security across our entire product surface. We design and operate the services behind login, service to service authentication, account protection, token management, SCIM provisioning, team management, OAuth integrations, and more. Our work sits on the critical path for every customer interaction, and we obsess over reliability, correctness, performance, and user trust.\n \nIn this role, you'll work on a team quickly moving towards AI native development and take end to end. You’ll collaborate daily with engineers, Product, and Security to ship secure, scalable, resilient capabilities that enable customers to manage access safely and flexibly. You’ll dive deep into hard technical problems, rapidly learn new domains, and raise the engineering bar through curiosity and strong technical judgment.\n \nWe’re looking for someone who thrives in high ownership environments, delivers results, and brings energy and craftsmanship to core platform engineering. If you love solving fundamental identity and security challenges at scale, you’ll feel right at home.\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
The Role
\n
\nJoin a small, high impact engineering team building the core Identity and Access Management platform that powers authentication, authorization, and security across our entire product surface. We design and operate the services behind login, service to service authentication, account protection, token management, SCIM provisioning, team management, OAuth integrations, and more. Our work sits on the critical path for every customer interaction, and we obsess over reliability, correctness, performance, and user trust.
\n
\nIn this role, you'll work on a team quickly moving towards AI native development and take end to end. You’ll collaborate daily with engineers, Product, and Security to ship secure, scalable, resilient capabilities that enable customers to manage access safely and flexibly. You’ll dive deep into hard technical problems, rapidly learn new domains, and raise the engineering bar through curiosity and strong technical judgment.
\n
\nWe’re looking for someone who thrives in high ownership environments, delivers results, and brings energy and craftsmanship to core platform engineering. If you love solving fundamental identity and security challenges at scale, you’ll feel right at home.
","id":"4b20d94b-ecae-4761-86ae-4f474d091adc","lists":[{"text":"Our Vision of You:","content":"\n8+ years of professional software development experience.\nDeep technical foundation and strong problem solving skills including the ability to create software that’s reliable, scalable, and extensible.\nExperience developing software end to end using AI tooling such as Claude, Cursor, Copilot, OpenCode, or something similar\nProven ability to learn fast, go deep, and take full ownership of complex systems.\nResults-oriented mindset with a bias toward shipping, iteration, and measurable impact.\nHumility, teamwork, and a drive for excellence.\nExperience building backend or platform services in a production environment.\nFamiliar with continuous integration environments.\n"},{"text":"Your Daily Adventures:","content":"\nDesign, build, and operate services that power authentication, authorization, token management, and account security.\nOwn critical IAM functionality end to end from architecture and coding to rollout, observability, and long term reliability.\nPartner with Product and Security to translate requirements into simple, robust technical solutions.\nImprove service performance, scalability, and resilience across distributed systems.\nDrive engineering excellence through thoughtful designs, clean implementations, and high quality operational practices.\nMentor teammates, influence cross company architecture, and contribute to a culture of curiosity, learning, and craftsmanship.\n"},{"text":"Bonus if you have:","content":"\nAuthentication, authorization, IAM protocols (OAuth, OIDC, SCIM), or account security.\nService protection, throttling, anti abuse systems, or large-scale distributed systems.\nCore platform engineering, systems design, or reliability-critical services.\n"}],"salaryRange":{"min":165000,"max":215000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"The annual base salary range for this role is $165,000-$215,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.
","salaryDescriptionPlain":"The annual base salary range for this role is $165,000-$215,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.\n","text":"Staff Software Engineer, Identity and Access Platform","country":"US","workplaceType":"hybrid","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"The Role
\n
\nJoin a small, high impact engineering team building the core Identity and Access Management platform that powers authentication, authorization, and security across our entire product surface. We design and operate the services behind login, service to service authentication, account protection, token management, SCIM provisioning, team management, OAuth integrations, and more. Our work sits on the critical path for every customer interaction, and we obsess over reliability, correctness, performance, and user trust.
\n
\nIn this role, you'll work on a team quickly moving towards AI native development and take end to end. You’ll collaborate daily with engineers, Product, and Security to ship secure, scalable, resilient capabilities that enable customers to manage access safely and flexibly. You’ll dive deep into hard technical problems, rapidly learn new domains, and raise the engineering bar through curiosity and strong technical judgment.
\n
\nWe’re looking for someone who thrives in high ownership environments, delivers results, and brings energy and craftsmanship to core platform engineering. If you love solving fundamental identity and security challenges at scale, you’ll feel right at home.
","descriptionBodyPlain":"The Role\n \nJoin a small, high impact engineering team building the core Identity and Access Management platform that powers authentication, authorization, and security across our entire product surface. We design and operate the services behind login, service to service authentication, account protection, token management, SCIM provisioning, team management, OAuth integrations, and more. Our work sits on the critical path for every customer interaction, and we obsess over reliability, correctness, performance, and user trust.\n \nIn this role, you'll work on a team quickly moving towards AI native development and take end to end. You’ll collaborate daily with engineers, Product, and Security to ship secure, scalable, resilient capabilities that enable customers to manage access safely and flexibly. You’ll dive deep into hard technical problems, rapidly learn new domains, and raise the engineering bar through curiosity and strong technical judgment.\n \nWe’re looking for someone who thrives in high ownership environments, delivers results, and brings energy and craftsmanship to core platform engineering. If you love solving fundamental identity and security challenges at scale, you’ll feel right at home.\n","hostedUrl":"https://jobs.lever.co/outreach/4b20d94b-ecae-4761-86ae-4f474d091adc","applyUrl":"https://jobs.lever.co/outreach/4b20d94b-ecae-4761-86ae-4f474d091adc/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","department":"Support","location":"Seattle, WA","team":"Technical Support","allLocations":["Seattle, WA","Atlanta, GA"]},"createdAt":1787327699818,"descriptionPlain":"","description":"\n
\n
About the Team:
\n\n
\n
The Escalations and Supportability team is part of the Outreach Support organization and is focused on reducing customer and internal friction by building predictable, data-driven processes that improve both customer outcomes and internal coordination. We partner closely with Product, Engineering, and Customer Success to manage critical incidents, prevent recurrences, and drive long-term improvements in product quality and supportability. The team also owns the incident management and the red account program ensuring consistent processes, accountability, and communication across all major customer-impacting events.
\n
\n
\n
The Role:
\n\n
\n
As a Staff Technical Escalations Manager at Outreach, you thrive on challenge, remain calm under pressure, and have a proven ability to navigate complex cross-functional issues where ownership, priority, customer impact, or resolution path may be unclear. You are a strong communicator, a systems thinker, and a trusted advocate for customers and internal teams alike. You are technically competent, process-oriented, and motivated by impact rather than urgency alone.
\n
\n
\n
Outreach has a Red Account Program and an Incident Management Program, our frameworks for identifying, prioritizing, and managing high-impact customer and platform issues. We are looking for an individual who will own, scale, and continuously improve both programs, ensuring that critical incidents and escalations receive coordinated, proactive, and transparent communication across stakeholders. This role will also lead incident response coordination, post-mortem analysis, stakeholder alignment, and long-term risk mitigation.
\n
\n
\n
You will partner with Product, Engineering, Success, Technical Account Management, and Support to ensure every escalation and incident has a clear owner, timeline, decision path, and communication plan. This is a highly cross-functional role that requires situational awareness, executive presence, communication judgment, organizational maturity, and operational discipline in complex, ambiguous, and leadership-visible situations. Periodic on-call or after-hours participation may be required to support urgent incidents.
\n
\n
\n
This person will serve as the point of contact for the most complex and business-critical escalations, interacting across all levels of the organization to understand problems, clarify ambiguity, align stakeholders, negotiate solutions, and execute mitigation plans. You will be responsible for executive-level reporting, root-cause summaries, decision framing, and structured follow-up actions to ensure the customer sees measurable progress and internal teams address recurring drivers of escalation risk.
\n
\n
\n
\n
We are open to hiring this position in the Atlanta or Seattle area. This will be a hybrid role (both in-office and remote).
\n
\n
\n
\n
\n
\n- \n
Strong strategic judgment in driving escalation and incident resolution, including the ability to identify the right stakeholders, build effective cross-functional partnerships, frame tradeoffs clearly, and align Product, Engineering, Support, and Customer Success around durable troubleshooting paths and long-term risk reduction.
\n \n\n
\n
\n
\n- \n
Leading coordination with internal stakeholders including Customer Success, Sales, Engineering, Operations, and Support to maintain alignment through every stage of the escalation lifecycle and resolve gaps in ownership, priority, communication, or decision-making
\n \n\n
\n
\n
\n
\n- \n
Running weekly Red Account and Incident Review meetings, ensuring next steps, accountability, and documentation are clear and that material risks, decisions, and escalation needs are surfaced to the right leaders
\n \n\n
\n
\n
\n
\n- \n
Documenting executive summaries, post-incident reviews, and contributing to the Supportability backlog with audience-specific recommendations, clear owners, and measurable follow-through
\n \n\n
\n
\n
\n- \n
Facilitating difficult conversations with clarity and composure, keeping the customer and internal teams aligned on progress when decisions involve ambiguity, tradeoffs, changing expectations, or competing priorities
\n \n\n
\n
\n
\n
\n
\n- \n
7+ years of experience in technical escalation management, incident management, technical account management, or a similar customer-facing function
\n \n\n
\n
\n
\n- \n
Able to communicate effectively at multiple levels—translating complex technical detail for senior executives while engaging deeply with engineers and support teams to drive alignment, decisions, and accountability
\n \n\n
\n
\n
\n
\n- \n
Experience engaging directly with executives and cross-functional leadership in high-pressure situations with executive presence, concise communication, sound judgment, and clear recommendations
\n \n\n
\n
\n
\n
\n
\n- \n
Exceptional written and verbal communication skills with the ability to synthesize technical detail into business context and tailor communication to different audiences based on their needs, technical depth, urgency, and decision-making context
\n \n\n
\n
\n
\n- \n
Demonstrated ability to develop and maintain strong working knowledge of Outreach’s product, technical architecture, and supporting operational tools, with the ability to navigate them efficiently, apply that knowledge during escalations and incidents, and help others understand how to use available systems and information effectively.
\n \n\n
\n
\n
\n- \n
Calm, objective presence under pressure and a bias for accountability, clarity-seeking, adaptability, organizational judgment, influence, and closure
\n \n\n
\n
The annual base salary range for this role is $95,000-$145,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.
","salaryDescriptionPlain":"The annual base salary range for this role is $95,000-$145,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.\n","text":"Staff Technical Escalations Manager","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"\n
\n
About the Team:
\n\n
\n
The Escalations and Supportability team is part of the Outreach Support organization and is focused on reducing customer and internal friction by building predictable, data-driven processes that improve both customer outcomes and internal coordination. We partner closely with Product, Engineering, and Customer Success to manage critical incidents, prevent recurrences, and drive long-term improvements in product quality and supportability. The team also owns the incident management and the red account program ensuring consistent processes, accountability, and communication across all major customer-impacting events.
\n
\n
\n
The Role:
\n\n
\n
As a Staff Technical Escalations Manager at Outreach, you thrive on challenge, remain calm under pressure, and have a proven ability to navigate complex cross-functional issues where ownership, priority, customer impact, or resolution path may be unclear. You are a strong communicator, a systems thinker, and a trusted advocate for customers and internal teams alike. You are technically competent, process-oriented, and motivated by impact rather than urgency alone.
\n
\n
\n
Outreach has a Red Account Program and an Incident Management Program, our frameworks for identifying, prioritizing, and managing high-impact customer and platform issues. We are looking for an individual who will own, scale, and continuously improve both programs, ensuring that critical incidents and escalations receive coordinated, proactive, and transparent communication across stakeholders. This role will also lead incident response coordination, post-mortem analysis, stakeholder alignment, and long-term risk mitigation.
\n
\n
\n
You will partner with Product, Engineering, Success, Technical Account Management, and Support to ensure every escalation and incident has a clear owner, timeline, decision path, and communication plan. This is a highly cross-functional role that requires situational awareness, executive presence, communication judgment, organizational maturity, and operational discipline in complex, ambiguous, and leadership-visible situations. Periodic on-call or after-hours participation may be required to support urgent incidents.
\n
\n
\n
This person will serve as the point of contact for the most complex and business-critical escalations, interacting across all levels of the organization to understand problems, clarify ambiguity, align stakeholders, negotiate solutions, and execute mitigation plans. You will be responsible for executive-level reporting, root-cause summaries, decision framing, and structured follow-up actions to ensure the customer sees measurable progress and internal teams address recurring drivers of escalation risk.
\n
\n
\n
\n
We are open to hiring this position in the Atlanta or Seattle area. This will be a hybrid role (both in-office and remote).
\n
\n