[{"additionalPlain":"#LI-AM1\n\n\nWhy You’ll Love It Here\n \n• Flexible time off \n• 401k to help you save for the future\n• Generous medical, dental, and vision coverage for full-time employees and their dependents \n• A parental leave program that includes options for a paid night nurse, and a gradual return to work\n• Infertility/ assisted reproductive services benefit\n• Employee referral bonuses to encourage the addition of great new people to the team\n• Snacks and beverages in the Office, along with fun events to celebrate\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military \n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"#LI-AM1
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Marketing","location":"United States","team":"Marketing","allLocations":["United States"]},"createdAt":1771264785944,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nThe Customer Advocacy team you would lead is part of the broader Corporate Marketing team, which is focused on driving awareness, credibility, and presence among customers, prospects, partners, analysts, and influencers. This dynamic team is comprised of many functions, including communications, customer advocacy, and analyst relations. We serve different roles, but we all work together to amplify the Outreach brand. \nThe Role \nAt Outreach, our customers are our best advocates and most important asset. Do you love getting to know customers, what matters to them, and creating impactful programs that amplify their voice? We're looking for a dynamic Customer Advocacy Manager to join our corporate marketing team and drive advocacy throughout our customer base. \nThis is a high-impact, highly cross-functional role where you'll blend creative storytelling, relationship building, and strategic program design to drive measurable business outcomes. In this role, you will be responsible for the day-to-day management of our customer advocacy and reference program. Partnering with sales, marketing, customer success, and product teams, you will identify, curate, and amplify impactful customer experiences that elevate both our customers and our brand. \nAI is changing how customer stories get found, shaped, and shared, and this role sits right at that intersection. We're a marketing team that uses AI to match the right advocate to the right moment, turn customer conversations into publishable stories faster, and spend more of our time on the relationships that make advocacy work. We're looking for someone who brings that same instinct to the program. \n \nLocation: We’re open to remote within the US or hybrid at one of our office locations (Seattle, Atlanta).\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the Team
\n\n
\n
The Customer Advocacy team you would lead is part of the broader Corporate Marketing team, which is focused on driving awareness, credibility, and presence among customers, prospects, partners, analysts, and influencers. This dynamic team is comprised of many functions, including communications, customer advocacy, and analyst relations. We serve different roles, but we all work together to amplify the Outreach brand.
\n
\n
\n
The Role
\n\n
\n
At Outreach, our customers are our best advocates and most important asset. Do you love getting to know customers, what matters to them, and creating impactful programs that amplify their voice? We're looking for a dynamic Customer Advocacy Manager to join our corporate marketing team and drive advocacy throughout our customer base.
\n
\n
\n
This is a high-impact, highly cross-functional role where you'll blend creative storytelling, relationship building, and strategic program design to drive measurable business outcomes. In this role, you will be responsible for the day-to-day management of our customer advocacy and reference program. Partnering with sales, marketing, customer success, and product teams, you will identify, curate, and amplify impactful customer experiences that elevate both our customers and our brand.
\n
\n
\n
AI is changing how customer stories get found, shaped, and shared, and this role sits right at that intersection. We're a marketing team that uses AI to match the right advocate to the right moment, turn customer conversations into publishable stories faster, and spend more of our time on the relationships that make advocacy work. We're looking for someone who brings that same instinct to the program.
\n
\n
\nLocation: We’re open to remote within the US or hybrid at one of our office locations (Seattle, Atlanta).
","id":"5becd4e1-3474-4f36-b5dd-4b2cd0eb1179","lists":[{"text":"Your Daily Adventures Will Include: ","content":"\n\n
Run Daily Advocacy Operations: Own the day-to-day operations of the advocacy and reference program, including intake, prioritization, approvals, scheduling, and fulfillment. \nMaintain the System of Record: Keep customer profiles, permissions, and engagement history accurate and current within the reference management system. \nProduce Customer Stories: Work directly with customers to capture their success stories and translate them into compelling assets, including case studies, blogs, videos, testimonials, podcasts, webinars, and speaking engagements. \nCurate the Asset Library: Maintain a centralized, searchable repository of advocacy and reference assets for Sales, Marketing, and Customer Success. \nSupport Sales and Customer Success: Match Sales and Customer Success teams with relevant customer advocates for RFPs, references, and deal support. \nMeasure and Report on Impact: Track advocacy activity and support measurement of the program's impact on sales acceleration, customer engagement, and brand awareness. \nStrengthen the Program: Proactively identify and solve challenges in advocate recruitment, program participation, and content development. \n\n"},{"text":"Our Vision of You: ","content":"\n
\n
As you step into this role, you bring with you a sense of enthusiasm and purpose, ready to make a meaningful impact on our organization and the customers we serve. You're eager to immerse yourself in our dynamic environment, where creativity and collaboration are not just encouraged but celebrated as essential drivers of innovation.
\n
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\n
\n
\n
\n
\n
\n
The annual base salary range for this role is $70,000-$110,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The annual base salary range for this role is $70,000-$110,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Customer Advocacy Manager","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
About the Team
\n\n
\n
The Customer Advocacy team you would lead is part of the broader Corporate Marketing team, which is focused on driving awareness, credibility, and presence among customers, prospects, partners, analysts, and influencers. This dynamic team is comprised of many functions, including communications, customer advocacy, and analyst relations. We serve different roles, but we all work together to amplify the Outreach brand.
\n
\n
\n
The Role
\n\n
\n
At Outreach, our customers are our best advocates and most important asset. Do you love getting to know customers, what matters to them, and creating impactful programs that amplify their voice? We're looking for a dynamic Customer Advocacy Manager to join our corporate marketing team and drive advocacy throughout our customer base.
\n
\n
\n
This is a high-impact, highly cross-functional role where you'll blend creative storytelling, relationship building, and strategic program design to drive measurable business outcomes. In this role, you will be responsible for the day-to-day management of our customer advocacy and reference program. Partnering with sales, marketing, customer success, and product teams, you will identify, curate, and amplify impactful customer experiences that elevate both our customers and our brand.
\n
\n
\n
AI is changing how customer stories get found, shaped, and shared, and this role sits right at that intersection. We're a marketing team that uses AI to match the right advocate to the right moment, turn customer conversations into publishable stories faster, and spend more of our time on the relationships that make advocacy work. We're looking for someone who brings that same instinct to the program.
\n
\n
\nLocation: We’re open to remote within the US or hybrid at one of our office locations (Seattle, Atlanta).
","descriptionBodyPlain":"About the Team \nThe Customer Advocacy team you would lead is part of the broader Corporate Marketing team, which is focused on driving awareness, credibility, and presence among customers, prospects, partners, analysts, and influencers. This dynamic team is comprised of many functions, including communications, customer advocacy, and analyst relations. We serve different roles, but we all work together to amplify the Outreach brand. \nThe Role \nAt Outreach, our customers are our best advocates and most important asset. Do you love getting to know customers, what matters to them, and creating impactful programs that amplify their voice? We're looking for a dynamic Customer Advocacy Manager to join our corporate marketing team and drive advocacy throughout our customer base. \nThis is a high-impact, highly cross-functional role where you'll blend creative storytelling, relationship building, and strategic program design to drive measurable business outcomes. In this role, you will be responsible for the day-to-day management of our customer advocacy and reference program. Partnering with sales, marketing, customer success, and product teams, you will identify, curate, and amplify impactful customer experiences that elevate both our customers and our brand. \nAI is changing how customer stories get found, shaped, and shared, and this role sits right at that intersection. We're a marketing team that uses AI to match the right advocate to the right moment, turn customer conversations into publishable stories faster, and spend more of our time on the relationships that make advocacy work. We're looking for someone who brings that same instinct to the program. \n \nLocation: We’re open to remote within the US or hybrid at one of our office locations (Seattle, Atlanta).\n","hostedUrl":"https://jobs.lever.co/outreach/5becd4e1-3474-4f36-b5dd-4b2cd0eb1179","applyUrl":"https://jobs.lever.co/outreach/5becd4e1-3474-4f36-b5dd-4b2cd0eb1179/apply"},{"additionalPlain":"Why You’ll Love It Here\n \n● Highly competitive salary\n● 25 days annual vacation time + sick time and casual leave\n● Group medical policy coverage available to employees and up to 5 eligible family members\n● OPD benefit covered up to INR 10,000\n● Life insurance and personal accident insurance at 3x annual CTC\n● 26 weeks of maternity leave pay, and 15 days of paternity leave pay\n● Opportunity to be part of company success via the RSU program\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military \n● Employee referral bonuses to encourage the addition of great new people to the team\n● Fun company and team outings because we play just as hard as we work\n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"Why You’ll Love It Here
\n
\n● Highly competitive salary
\n● 25 days annual vacation time + sick time and casual leave
\n● Group medical policy coverage available to employees and up to 5 eligible family members
\n● OPD benefit covered up to INR 10,000
\n● Life insurance and personal accident insurance at 3x annual CTC
\n● 26 weeks of maternity leave pay, and 15 days of paternity leave pay
\n● Opportunity to be part of company success via the RSU program
\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
\n● Employee referral bonuses to encourage the addition of great new people to the team
\n● Fun company and team outings because we play just as hard as we work
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Engineering","location":"Hyderabad","team":"Engineering","allLocations":["Hyderabad"]},"createdAt":1791979173365,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nThe Role\nWe are looking for a Director of Applied Science and Engineering to lead the vision, strategy, and execution of Outreach's Knowledge Graph and contextual AI capabilities. This is a senior leadership position for someone who combines deep technical expertise in knowledge representation, graph-based learning, and reasoning systems with the ability to build, inspire, and scale a high-performing team. \nYou will own the end-to-end technical direction of a per-tenant contextual knowledge graph that captures the full complexity of each customer's sales environment: accounts, deals, contacts, rep behaviors, competitive landscape, and the signals buried in calls, emails, and CRM activity. This graph is the reasoning backbone of the platform, powering next-best-action recommendations, deal risk signals, coaching suggestions, competitive intelligence, and agentic AI workflows. In this role, you will set the research agenda, define the architecture, hire and grow the team, and drive measurable business impact through applied science innovation.\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
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\n
The Role
\n\n
\n
We are looking for a Director of Applied Science and Engineering to lead the vision, strategy, and execution of Outreach's Knowledge Graph and contextual AI capabilities. This is a senior leadership position for someone who combines deep technical expertise in knowledge representation, graph-based learning, and reasoning systems with the ability to build, inspire, and scale a high-performing team.
\n
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You will own the end-to-end technical direction of a per-tenant contextual knowledge graph that captures the full complexity of each customer's sales environment: accounts, deals, contacts, rep behaviors, competitive landscape, and the signals buried in calls, emails, and CRM activity. This graph is the reasoning backbone of the platform, powering next-best-action recommendations, deal risk signals, coaching suggestions, competitive intelligence, and agentic AI workflows. In this role, you will set the research agenda, define the architecture, hire and grow the team, and drive measurable business impact through applied science innovation.
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Technical Vision & Strategy: Define and own the multi-year technical roadmap for Outreach's Knowledge Graph platform, including entity resolution, temporal reasoning, graph-based learning, and contextual inference. Translate business objectives into a coherent applied science strategy that balances research ambition with production delivery.
\nTeam Leadership: Build, hire, and lead a team of applied scientists and research engineers. Establish team culture, research rigor, career development frameworks, and a high bar for both scientific quality and production impact. Mentor senior ICs into technical leaders.
\nKnowledge Graph Architecture: Drive the design of per-tenant knowledge graph schemas, ontologies, and data models tailored to the sales execution domain. Own decisions on graph databases, query languages, storage engines, and tenant isolation strategies at scale.
\nInformation Extraction at Scale: Oversee pipelines that extract structured knowledge from unstructured conversational and document data (sales calls, emails, CRM notes), including coreference resolution, relation extraction, event detection, and entity linking.
\nReasoning & Inference Systems: Lead the development of reasoning and inference layers over the knowledge graph to power next-best-action suggestions, deal risk scoring, coaching recommendations, competitive intelligence, and agentic AI decision-making.
\nRepresentation Learning & Graph ML: Direct research into graph-based models (GNNs, relational embeddings, link prediction, temporal graph networks) over heterogeneous, multi-relational graph structures to support downstream reasoning, retrieval, and recommendation tasks.
\nCross-functional Leadership: Partner with leaders in Engineering, Product, Design, and Data to align science investments with product priorities. Represent the applied science function in executive reviews, roadmap planning, and technical design reviews.
\nResearch-to-Production Pipeline: Establish processes and infrastructure for moving from research exploration to production deployment: experiment tracking, model evaluation frameworks, A/B testing, and continuous model improvement loops.
\nIndustry & Academic Engagement: Keep the team at the frontier of knowledge graph research. Foster connections with the academic community through conference participation, publications, and strategic academic partnerships. \n\n\n"},{"text":"Our Vision Of You:","content":"\n
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\n\n
PhD in Computer Science, Machine Learning, NLP, or a related field with a focus on knowledge representation and reasoning, graph neural networks, information extraction, recommender systems or conversational AI and dialogue systems\n10+ years of experience in applied science or machine learning, with at least 3 years in a people leadership role managing teams of 5+ applied scientists or research engineers.\nDemonstrated track record of building and shipping knowledge graph, NLP, or graph ML systems at production scale: not just publishing papers, but delivering measurable business outcomes.\nDeep expertise in at least three of: knowledge graph construction, entity resolution, information extraction, graph neural networks, temporal reasoning, representation learning, or recommender systems.\nStrong engineering fundamentals. You can write production-quality code, not just prototype notebooks. Proficiency in Python / Golang; and graph databases or query languages (e.g., Neo4j, SPARQL, Cypher) is required.\nExperience recruiting, developing, and retaining top applied science talent. You have grown ICs into senior technical leaders and built teams with a strong shipping culture.\nExecutive communication skills. You can translate complex research concepts into business impact narratives for C-suite and board audiences.\nComfort with deep ambiguity. You will define the problem space, not just solve well-scoped problems. You thrive when chartering new technical directions from scratch.\nStrong Ownership: Take end-to-end responsibility for research and model development initiatives, from problem formulation and data analysis through experimentation, production deployment, and ongoing performance monitoring, driving outcomes with minimal oversight. \n\n\n
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Experience building multi-tenant knowledge graph systems with per-customer isolation and scale requirements.\nBackground in sales, revenue, or B2B SaaS domains: understanding of deal cycles, pipeline management, and CRM data models.\nExperience integrating knowledge graphs with LLM-based systems (RAG architectures, tool-augmented generation, agentic frameworks).\nStrong communication skills with the ability to translate research concepts into product impact for cross-functional audiences.\nPublications in top-tier venues (KDD, NeurIPS, ACL, EMNLP, ICLR, WWW, SIGIR, etc.) in knowledge graphs, NLP, or graph learning.\nExperience with graph databases at scale (Neo4j, Amazon Neptune, or similar) including performance tuning, query optimization, and multi-region deployment.\nFamiliarity with the Model Context Protocol (MCP) or similar agent-tool integration patterns.\nTrack record of building applied science teams from scratch (0→1 team formation). \n\n"},{"text":"Why Join Us?","content":"\n
\n\n
Foundational Leadership: You will define how Outreach thinks about knowledge representation and contextual reasoning, decisions that shape the platform for years. This is not an optimization role; it is a charter-defining one.\nGreenfield Architecture: Build the knowledge graph platform from the ground up with the latitude to make foundational technical decisions on schema design, graph infrastructure, and reasoning systems.\nScale & Impact: Outreach processes millions of sales interactions across 4,000+ enterprise customers. Your team's work will directly power agentic AI workflows that change how revenue teams operate globally.\nExecutive Visibility: Direct exposure to top leadership in the company. Present research direction and results at the executive level.\nWorld-Class Team: Join a culture that values scientific rigor, engineering excellence, and intellectual honesty. Collaborate with senior engineers, product leaders, and data scientists who care deeply about getting it right.\nGrowth into executive level: For the right leader, this role is a path to executive level as the function scales. You will shape not just the technology but the organizational structure of applied science at Outreach. \n\n\n
About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
\n
The Role
\n\n
\n
We are looking for a Director of Applied Science and Engineering to lead the vision, strategy, and execution of Outreach's Knowledge Graph and contextual AI capabilities. This is a senior leadership position for someone who combines deep technical expertise in knowledge representation, graph-based learning, and reasoning systems with the ability to build, inspire, and scale a high-performing team.
\n
\n
\n
You will own the end-to-end technical direction of a per-tenant contextual knowledge graph that captures the full complexity of each customer's sales environment: accounts, deals, contacts, rep behaviors, competitive landscape, and the signals buried in calls, emails, and CRM activity. This graph is the reasoning backbone of the platform, powering next-best-action recommendations, deal risk signals, coaching suggestions, competitive intelligence, and agentic AI workflows. In this role, you will set the research agenda, define the architecture, hire and grow the team, and drive measurable business impact through applied science innovation.
\n
\n
\n
#LI-JM1
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Product","location":"Seattle, WA","team":"Product Management","allLocations":["Seattle, WA","San Francisco, CA","Atlanta, GA"]},"createdAt":1775676696000,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","id":"18210dbb-a2ad-49a8-9ee9-c31ad14da0f6","lists":[{"text":"The Role","content":"This role sits at the intersection of Product, GTM, and Customers. The Director of Product Strategy is the product expert who bridges what we build with how we sell, enable, and position it in market.
You will work across the Outreach platform to deeply understand the product direction and roadmap, then evangelize it across GTM teams and customers. You will evaluate the market, competition and partners, identify what the next opportunities to expand TAM and inform product strategy to capture that TAM.
"},{"text":"Your Daily Adventures Will Include: ","content":"Shaping Strategy:
\n\nWork closely with CPO and product line leaders, translating market reality into actionable product context and accelerating the evolution into an end-to-end agentic revenue platform.\nTrack the market and competitive landscape and customer feedback, translating that into Outreach positioning and roadmap priorities\nWork with technology partners to inform partner strategies to expand offerings - co-sell, resell or OEM.\nGuide pricing and packaging decisions, with evolving pricing models for AI-native products\n\nEvangelizing the Product:
\n\nOwn QBR content and field-facing product updates — presenting with depth and conviction\nServe as the trusted product expert in customer conversations and strategic sales cycles\nBuild and maintain crisp, business-oriented product collateral: positioning decks, competitive battlecards, release narratives, and roadmap presentations\nSupport analyst relations, investor materials, and board-level content across the platform\nPresent roadmap and demo new capabilities at marquee events - including Customer Advisory Boards and industry conferences\n\nEnabling GTM:
\n\nPartner with Sales Enablement and Product Marketing to ensure releases land compellingly across the field\nWork with PS/CS teams to get feedback from pilot customers to inform product roadmap, and drive AI consumption across the platform\n"},{"text":"Our Vision Of You:","content":"\n8+ years in strategy consulting, product management or sales strategy in B2B SaaS\nAbility and desire to dig into new technologies and develop disruptive strategies.\nMarket research, qualitative and quantitative, experience leading projects.\nProven track record presenting product overviews and strategy to executive audiences — QBRs, EBCs, SKOs, or equivalent\nExperience with AI tools for Sales or GTM; knowledge of Outreach, Salesloft, Apollo, or Gong is a strong plus\nExceptional communicator — able to make a complex roadmap land clearly with Sales leaders; low-ego and disciplined collaborator across a distributed team\n"},{"text":"Bonus if You Have:","content":"\nBackground in sales enablement, pre-sales, or revenue operations alongside product experience\nPrior experience at a company navigating a platform transition\nMBA a plus\n"}],"salaryRange":{"min":210000,"max":250000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"\n
The annual base salary range for this role is $210,000-$250,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.
\n
About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/outreach/18210dbb-a2ad-49a8-9ee9-c31ad14da0f6","applyUrl":"https://jobs.lever.co/outreach/18210dbb-a2ad-49a8-9ee9-c31ad14da0f6/apply"},{"additionalPlain":"#LI-JM1\n\n\nWhy You’ll Love It Here\n \n• Flexible time off \n• 401k to help you save for the future\n• Generous medical, dental, and vision coverage for full-time employees and their dependents \n• A parental leave program that includes options for a paid night nurse, and a gradual return to work\n• Infertility/ assisted reproductive services benefit\n• Employee referral bonuses to encourage the addition of great new people to the team\n• Snacks and beverages in the Office, along with fun events to celebrate\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military \n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"#LI-JM1
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Product","location":"Seattle, WA","team":"Product Management","allLocations":["Seattle, WA"]},"createdAt":1783617017083,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nThe Team \nOutreach is the agentic revenue platform built for modern go-to-market teams. We help revenue organizations run their entire sales motion, from first touch to closed deal to post sales, inside a single platform that goes beyond insights and delivers actions to sellers to move deals and revenue forward. \nConversation, voice, and meeting intelligence sit at the center of that motion. Every customer conversation generates signal. Outreach captures that signal and turns it into action: real-time coaching for reps, automatic follow-ups, and the deal and pipeline intelligence leaders need to know where to focus, what to fix, and how to improve. Reps close more. Leaders lead better. The conversation is where it starts. \nThe Role \nThis leader will own product strategy and execution across conversation intelligence, voice, meeting intelligence, and dialing. The mission is to transform every customer conversation into agentic action: coaching reps in the moment, accelerating deals, and giving leaders a clear, data-driven view of where to invest their time and how to improve their team performance and sales strategy. \nThis role sits at the intersection of AI and data, voice and video, to deliver real-time coaching and actions. It requires a sharp point of view on both seller and sales leadership personas, and a track record of building product that changes how teams work, not just how they report. \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
\n
Outreach is the agentic revenue platform built for modern go-to-market teams. We help revenue organizations run their entire sales motion, from first touch to closed deal to post sales, inside a single platform that goes beyond insights and delivers actions to sellers to move deals and revenue forward.
\n
\n
\n
Conversation, voice, and meeting intelligence sit at the center of that motion. Every customer conversation generates signal. Outreach captures that signal and turns it into action: real-time coaching for reps, automatic follow-ups, and the deal and pipeline intelligence leaders need to know where to focus, what to fix, and how to improve. Reps close more. Leaders lead better. The conversation is where it starts.
\n
\n
\n
\n
This leader will own product strategy and execution across conversation intelligence, voice, meeting intelligence, and dialing. The mission is to transform every customer conversation into agentic action: coaching reps in the moment, accelerating deals, and giving leaders a clear, data-driven view of where to invest their time and how to improve their team performance and sales strategy.
\n
\n
\n
This role sits at the intersection of AI and data, voice and video, to deliver real-time coaching and actions. It requires a sharp point of view on both seller and sales leadership personas, and a track record of building product that changes how teams work, not just how they report.
\n
\n
\n
\n
\n- \n
Define and own the product strategy for meeting intelligence, conversation intelligence, voice, and dialing
\n \n\n
\n
\n
\n
\n
\n
\n- \n
Lead and develop a team of accomplished product managers, driving strategy across multiple scrum teams, enabling high performance, and championing strong processes and best practices
\n \n\n
\n
\n
\n
\n
\n
\n
\n- \n
Experience building conversation intelligence, voice, or dialing products preferred, including familiarity with VoIP and telephony infrastructure, speech-to-text and NLP pipelines, real-time audio and video processing
\n \n\n
\n
\n
\n
\n
\n- \n
Strong cross-functional collaboration, influence, and communication skills with the ability to create clarity in complex, ambiguous domains
\n \n\n
\n
\n
\n
The annual base salary range for this role is $210,000-$260,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.
","salaryDescriptionPlain":"The annual base salary range for this role is $210,000-$260,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.\n","text":"Director, Product Management – Conversational Intelligence","country":"US","workplaceType":"hybrid","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
\n
Outreach is the agentic revenue platform built for modern go-to-market teams. We help revenue organizations run their entire sales motion, from first touch to closed deal to post sales, inside a single platform that goes beyond insights and delivers actions to sellers to move deals and revenue forward.
\n
\n
\n
Conversation, voice, and meeting intelligence sit at the center of that motion. Every customer conversation generates signal. Outreach captures that signal and turns it into action: real-time coaching for reps, automatic follow-ups, and the deal and pipeline intelligence leaders need to know where to focus, what to fix, and how to improve. Reps close more. Leaders lead better. The conversation is where it starts.
\n
\n
\n
\n
This leader will own product strategy and execution across conversation intelligence, voice, meeting intelligence, and dialing. The mission is to transform every customer conversation into agentic action: coaching reps in the moment, accelerating deals, and giving leaders a clear, data-driven view of where to invest their time and how to improve their team performance and sales strategy.
\n
\n
\n
This role sits at the intersection of AI and data, voice and video, to deliver real-time coaching and actions. It requires a sharp point of view on both seller and sales leadership personas, and a track record of building product that changes how teams work, not just how they report.
\n
\n
Why You’ll Love It Here
\n
\n● Highly competitive salary
\n● 25 days annual vacation time + sick time and casual leave
\n● Group medical policy coverage available to employees and up to 5 eligible family members
\n● OPD benefit covered up to INR 10,000
\n● Life insurance and personal accident insurance at 3x annual CTC
\n● 26 weeks of maternity leave pay, and 15 days of paternity leave pay
\n● Opportunity to be part of company success via the RSU program
\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
\n● Employee referral bonuses to encourage the addition of great new people to the team
\n● Fun company and team outings because we play just as hard as we work
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Professional Services and Education","location":"Hyderabad","team":"Professional Services","allLocations":["Hyderabad"]},"createdAt":1789762393414,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nManaged Services sits within Professional Services. We're Outreach, CRM, and GTM technology experts who help customers get full value from the platform once implementation ends. \nOur Managed Service Consultants are trusted advisors. They drive adoption, flag risk, and grow usage, so customers keep exceeding their goals. \n \nThe Role \nYou'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption. \nYou'll own a portfolio of our most strategic accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption. You'll stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time. \nThe role mixes technology and business consulting with solution design and project management. You'll work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes. \nYou'll own results for your book of business against Managed Services KPIs, and report to a Practice Manager, Managed Services. \n \nKey Performance Indicators: Manage a book of business with an average QoQ utilization rate of 70%, with a focus on Amplify credit and product consumption — ultimately supporting renewal rates and the minimization of churn and contraction. \n \nLocation: This is a remote role, based in Hyderabad. There may be occasional in-person or team events and if asked to attend, it will be during local IST hours. \n \nWorking Hours: This is a customer-facing role and will require working US-based hours (night-shift allowance provided).\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
\n\n
\n
Managed Services sits within Professional Services. We're Outreach, CRM, and GTM technology experts who help customers get full value from the platform once implementation ends.
\n
\n
\n
Our Managed Service Consultants are trusted advisors. They drive adoption, flag risk, and grow usage, so customers keep exceeding their goals.
\n
\n
\nThe Role
\n\n
\n
You'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption.
\n
\n
\n
You'll own a portfolio of our most strategic accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption. You'll stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time.
\n
\n
\n
The role mixes technology and business consulting with solution design and project management. You'll work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes.
\n
\n
\n
You'll own results for your book of business against Managed Services KPIs, and report to a Practice Manager, Managed Services.
\n
\n
\nKey Performance Indicators: Manage a book of business with an average QoQ utilization rate of 70%, with a focus on Amplify credit and product consumption — ultimately supporting renewal rates and the minimization of churn and contraction.
\n
\nLocation: This is a remote role, based in Hyderabad. There may be occasional in-person or team events and if asked to attend, it will be during local IST hours.
\n
\nWorking Hours: This is a customer-facing role and will require working US-based hours (night-shift allowance provided).
","id":"13e953ce-8527-436c-be6c-55d3b659dd60","lists":[{"text":"Your Daily Adventures Will Include: ","content":"\n
\n
\n- \n
Build, configure, and tune new AI Agents (Revenue, Deal, Research, Conversation, Forecasting) beyond initial implementation to expand automation and drive credit consumption
\n \n\n
\n
\n
\n
\n
\n
\n- \n
Manage configuration for onboarded customers: identify gaps and opportunities, then design, configure, and troubleshoot solutions in real time as their needs evolve
\n \n\n
\n
\n
\n
\n
\n- \n
Partner with GTM Account Teams on expansion, renewal, and delivery needs, and share client health insights
\n \n\n
\n
\n
\n
\n
\n
About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"About the Team
\n\n
\n
Managed Services sits within Professional Services. We're Outreach, CRM, and GTM technology experts who help customers get full value from the platform once implementation ends.
\n
\n
\n
Our Managed Service Consultants are trusted advisors. They drive adoption, flag risk, and grow usage, so customers keep exceeding their goals.
\n
\n
\nThe Role
\n\n
\n
You'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption.
\n
\n
\n
You'll own a portfolio of our most strategic accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption. You'll stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time.
\n
\n
\n
The role mixes technology and business consulting with solution design and project management. You'll work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes.
\n
\n
\n
You'll own results for your book of business against Managed Services KPIs, and report to a Practice Manager, Managed Services.
\n
\n
\nKey Performance Indicators: Manage a book of business with an average QoQ utilization rate of 70%, with a focus on Amplify credit and product consumption — ultimately supporting renewal rates and the minimization of churn and contraction.
\n
\nLocation: This is a remote role, based in Hyderabad. There may be occasional in-person or team events and if asked to attend, it will be during local IST hours.
\n
\nWorking Hours: This is a customer-facing role and will require working US-based hours (night-shift allowance provided).
","descriptionBodyPlain":"About the Team \nManaged Services sits within Professional Services. We're Outreach, CRM, and GTM technology experts who help customers get full value from the platform once implementation ends. \nOur Managed Service Consultants are trusted advisors. They drive adoption, flag risk, and grow usage, so customers keep exceeding their goals. \n \nThe Role \nYou'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption. \nYou'll own a portfolio of our most strategic accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption. You'll stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time. \nThe role mixes technology and business consulting with solution design and project management. You'll work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes. \nYou'll own results for your book of business against Managed Services KPIs, and report to a Practice Manager, Managed Services. \n \nKey Performance Indicators: Manage a book of business with an average QoQ utilization rate of 70%, with a focus on Amplify credit and product consumption — ultimately supporting renewal rates and the minimization of churn and contraction. \n \nLocation: This is a remote role, based in Hyderabad. There may be occasional in-person or team events and if asked to attend, it will be during local IST hours. \n \nWorking Hours: This is a customer-facing role and will require working US-based hours (night-shift allowance provided).\n","hostedUrl":"https://jobs.lever.co/outreach/13e953ce-8527-436c-be6c-55d3b659dd60","applyUrl":"https://jobs.lever.co/outreach/13e953ce-8527-436c-be6c-55d3b659dd60/apply"},{"additionalPlain":"#LI-AM1\n\n\nWhy You’ll Love It Here\n \n● 25 days holiday + 8 bank holidays\n● Outreach contributes with monthly contribution towards your pension\n● Private medical care for employee and spouse/family with Program Health Plus\n● Cashplan is offered through Medicash to help offset out of pocket medical related expenses\n● Dental coverage\n● Life insurance at 4x annual salary\n● 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave\n● A parental leave program that includes not just extended time off but options for a paid night nurse\n● Opportunity to be part of company success via equity program\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military\n● Employee referral bonuses to encourage the addition of great new people to the team\n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"#LI-AM1
Why You’ll Love It Here
\n
\n● 25 days holiday + 8 bank holidays
\n● Outreach contributes with monthly contribution towards your pension
\n● Private medical care for employee and spouse/family with Program Health Plus
\n● Cashplan is offered through Medicash to help offset out of pocket medical related expenses
\n● Dental coverage
\n● Life insurance at 4x annual salary
\n● 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave
\n● A parental leave program that includes not just extended time off but options for a paid night nurse
\n● Opportunity to be part of company success via equity program
\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
\n● Employee referral bonuses to encourage the addition of great new people to the team
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Sales","location":"London","team":"Solutions Consultants","allLocations":["London"]},"createdAt":1762794634430,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nThe Solutions Consulting team is an integral part of Outreach’s Go-To-Market function. We focus on driving measurable business impact for prospects and customers by being both domain experts and trusted advisors. We partner deeply across Sales, Product, Customer Success, and Professional Services to architect solutions that help revenue teams unlock the full potential of Outreach. \nAs a Lead Solutions Consultant, you’ll play a pivotal role in advancing the sophistication and effectiveness of the EMEA regions’ upper segment sales motions. You’ll operate as both a top-performing individual contributor and a multiplier for others, shaping how Outreach wins in the most complex customer environments. \nThe Role \nWorking in a fast-growth environment means no two days are the same. As a senior member of the EMEA SC organization, you will lead complex enterprise pursuits, elevate team capability, and drive cross-functional excellence. \nLocation\nShoredicth, London - Hybrid, in office 2 days per week.\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the Team
\n
The Solutions Consulting team is an integral part of Outreach’s Go-To-Market function. We focus on driving measurable business impact for prospects and customers by being both domain experts and trusted advisors. We partner deeply across Sales, Product, Customer Success, and Professional Services to architect solutions that help revenue teams unlock the full potential of Outreach.
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As a Lead Solutions Consultant, you’ll play a pivotal role in advancing the sophistication and effectiveness of the EMEA regions’ upper segment sales motions. You’ll operate as both a top-performing individual contributor and a multiplier for others, shaping how Outreach wins in the most complex customer environments.
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The Role
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Working in a fast-growth environment means no two days are the same. As a senior member of the EMEA SC organization, you will lead complex enterprise pursuits, elevate team capability, and drive cross-functional excellence.
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Location
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Shoredicth, London - Hybrid, in office 2 days per week.
\n
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About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
About the Team
\n
The Solutions Consulting team is an integral part of Outreach’s Go-To-Market function. We focus on driving measurable business impact for prospects and customers by being both domain experts and trusted advisors. We partner deeply across Sales, Product, Customer Success, and Professional Services to architect solutions that help revenue teams unlock the full potential of Outreach.
\n
\n
\n
As a Lead Solutions Consultant, you’ll play a pivotal role in advancing the sophistication and effectiveness of the EMEA regions’ upper segment sales motions. You’ll operate as both a top-performing individual contributor and a multiplier for others, shaping how Outreach wins in the most complex customer environments.
\n
\n
\n
The Role
\n\n
\n
Working in a fast-growth environment means no two days are the same. As a senior member of the EMEA SC organization, you will lead complex enterprise pursuits, elevate team capability, and drive cross-functional excellence.
\n
\n
\n
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Location
\n
Shoredicth, London - Hybrid, in office 2 days per week.
\n
\n
#LI-AK1
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Sales","location":"Atlanta, GA","team":"Account Managers","allLocations":["Atlanta, GA"]},"createdAt":1787598281775,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nThe Renewals team plays a critical role in Outreach's growth by helping customers continue realizing value from Outreach while protecting and growing recurring revenue. We combine customer engagement, commercial acumen, and operational rigor to drive retention and deliver successful renewal outcomes. \n \nBeyond managing individual renewals, our team continuously improves the processes, systems, and operating rhythms that make renewals predictable, scalable, and customer-centric. We collaborate closely with Sales, Customer Success, Revenue Operations, Deal Desk, Legal, and Support to deliver a seamless customer experience while helping Outreach retain and grow revenue. \n \nWe're a highly collaborative team that values accountability, curiosity, and continuous improvement. If you're energized by the combination of customer engagement, revenue impact, and process improvement, you'll thrive here. \nThe Role \nYou own the transactional details of renewing our current customer base. As contracts approach their end date, you track and process each renewal so customers move forward on time. When an account is at risk, you step in to rebuild value and protect the relationship, partnering with an Account Manager to build and carry out a save plan. \n \nYour primary metrics are on-time renewal rate and renewals saved, measured by both quantity and revenue value. \n \nAI is part of how we work at Outreach. You will use AI to surface renewal risk earlier, turn usage and support signals into a clear picture of account health, and cut down on manual tracking so more of your time goes to the conversations that save accounts. \n \nLocation\nThis role is based in Atlanta, GA and will by a hybrid position based in our Atlanta office 2-3 days per week.\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
About the Team
\n
The Renewals team plays a critical role in Outreach's growth by helping customers continue realizing value from Outreach while protecting and growing recurring revenue. We combine customer engagement, commercial acumen, and operational rigor to drive retention and deliver successful renewal outcomes.
\n
\n
Beyond managing individual renewals, our team continuously improves the processes, systems, and operating rhythms that make renewals predictable, scalable, and customer-centric. We collaborate closely with Sales, Customer Success, Revenue Operations, Deal Desk, Legal, and Support to deliver a seamless customer experience while helping Outreach retain and grow revenue.
\n
\n
We're a highly collaborative team that values accountability, curiosity, and continuous improvement. If you're energized by the combination of customer engagement, revenue impact, and process improvement, you'll thrive here.
\n
\n
The Role
\n
You own the transactional details of renewing our current customer base. As contracts approach their end date, you track and process each renewal so customers move forward on time. When an account is at risk, you step in to rebuild value and protect the relationship, partnering with an Account Manager to build and carry out a save plan.
\n
\n
Your primary metrics are on-time renewal rate and renewals saved, measured by both quantity and revenue value.
\n
\n
AI is part of how we work at Outreach. You will use AI to surface renewal risk earlier, turn usage and support signals into a clear picture of account health, and cut down on manual tracking so more of your time goes to the conversations that save accounts.
\n
\n
Location
\nThis role is based in Atlanta, GA and will by a hybrid position based in our Atlanta office 2-3 days per week.
","id":"f3c70938-1f26-4597-b28a-2c7dc7dc5540","lists":[{"text":"Your Daily Adventures Will Include","content":"\n
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\n- \n
Save Motion: Partner with Sales (Account Managers and Sales Leaders), Revenue Operations, BI, and Support to save renewals when a customer is at risk or has told us they intend to leave.
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Forecasting and Reporting: Maintain forecast accuracy by updating renewal values and risk indicators. Identify churn, contraction, and renewal risks early. Maintain strong CRM hygiene and renewal documentation.
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Process and Program Design: Design, maintain, evaluate, and iterate team workflows, using customer feedback to build processes that improve the customer experience.
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Experience with CRM, Project Management, and Success tools such as Catalyst, Salesforce, Smartsheet, and Zendesk.
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The annual base salary range for this role is $45,000-$50,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations. This is a non-exempt role, and as such is eligible for overtime pay in accordance with federal and applicable state laws. This role requires consistent and accurate logging of hours in our HRIS system.
\n
","salaryDescriptionPlain":"The annual base salary range for this role is $45,000-$50,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations. This is a non-exempt role, and as such is eligible for overtime pay in accordance with federal and applicable state laws. This role requires consistent and accurate logging of hours in our HRIS system. \n \n","text":"Renewals Specialist","country":"US","workplaceType":"hybrid","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
About the Team
\n
The Renewals team plays a critical role in Outreach's growth by helping customers continue realizing value from Outreach while protecting and growing recurring revenue. We combine customer engagement, commercial acumen, and operational rigor to drive retention and deliver successful renewal outcomes.
\n
\n
Beyond managing individual renewals, our team continuously improves the processes, systems, and operating rhythms that make renewals predictable, scalable, and customer-centric. We collaborate closely with Sales, Customer Success, Revenue Operations, Deal Desk, Legal, and Support to deliver a seamless customer experience while helping Outreach retain and grow revenue.
\n
\n
We're a highly collaborative team that values accountability, curiosity, and continuous improvement. If you're energized by the combination of customer engagement, revenue impact, and process improvement, you'll thrive here.
\n
\n
The Role
\n
You own the transactional details of renewing our current customer base. As contracts approach their end date, you track and process each renewal so customers move forward on time. When an account is at risk, you step in to rebuild value and protect the relationship, partnering with an Account Manager to build and carry out a save plan.
\n
\n
Your primary metrics are on-time renewal rate and renewals saved, measured by both quantity and revenue value.
\n
\n
AI is part of how we work at Outreach. You will use AI to surface renewal risk earlier, turn usage and support signals into a clear picture of account health, and cut down on manual tracking so more of your time goes to the conversations that save accounts.
\n
\n
Location
\nThis role is based in Atlanta, GA and will by a hybrid position based in our Atlanta office 2-3 days per week.
","descriptionBodyPlain":"About the Team \nThe Renewals team plays a critical role in Outreach's growth by helping customers continue realizing value from Outreach while protecting and growing recurring revenue. We combine customer engagement, commercial acumen, and operational rigor to drive retention and deliver successful renewal outcomes. \n \nBeyond managing individual renewals, our team continuously improves the processes, systems, and operating rhythms that make renewals predictable, scalable, and customer-centric. We collaborate closely with Sales, Customer Success, Revenue Operations, Deal Desk, Legal, and Support to deliver a seamless customer experience while helping Outreach retain and grow revenue. \n \nWe're a highly collaborative team that values accountability, curiosity, and continuous improvement. If you're energized by the combination of customer engagement, revenue impact, and process improvement, you'll thrive here. \nThe Role \nYou own the transactional details of renewing our current customer base. As contracts approach their end date, you track and process each renewal so customers move forward on time. When an account is at risk, you step in to rebuild value and protect the relationship, partnering with an Account Manager to build and carry out a save plan. \n \nYour primary metrics are on-time renewal rate and renewals saved, measured by both quantity and revenue value. \n \nAI is part of how we work at Outreach. You will use AI to surface renewal risk earlier, turn usage and support signals into a clear picture of account health, and cut down on manual tracking so more of your time goes to the conversations that save accounts. \n \nLocation\nThis role is based in Atlanta, GA and will by a hybrid position based in our Atlanta office 2-3 days per week.\n","hostedUrl":"https://jobs.lever.co/outreach/f3c70938-1f26-4597-b28a-2c7dc7dc5540","applyUrl":"https://jobs.lever.co/outreach/f3c70938-1f26-4597-b28a-2c7dc7dc5540/apply"},{"additionalPlain":"#LI-LT\n\n\nWhy You’ll Love It Here\n \n• Flexible time off \n• 401k to help you save for the future\n• Generous medical, dental, and vision coverage for full-time employees and their dependents \n• A parental leave program that includes options for a paid night nurse, and a gradual return to work\n• Infertility/ assisted reproductive services benefit\n• Employee referral bonuses to encourage the addition of great new people to the team\n• Snacks and beverages in the Office, along with fun events to celebrate\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military \n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"#LI-LT
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Sales","location":"United States","team":"Account Executives","allLocations":["United States"]},"createdAt":1788364711254,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nOur Senior Account Executive, Enterprise team partners with prospective customers of 5,000 to 10,000 employees, owning the full deal cycle from first conversation to signed contract. We are product experts and ambassadors for Outreach, building deep knowledge of our customers' goals and pain points so they can create and close pipeline through the Outreach Sales Execution Platform. \nWe enjoy learning new sales trends and methodologies, going to industry events, subscribing to blogs and podcasts, reading books, and researching case studies so we can grow together. We work closely to champion our customers, share success stories, and celebrate our wins. \nThe Role \nThe primary purpose of a Senior Account Executive, Enterprise at Outreach is to lead complex, full-lifecycle sales strategy for net new, prospect accounts. This is a pure hunter role.Hunters at Outreach own the entire sales cycle, including researching, prospecting, advising, negotiating contracts, and closing deals. You are accountable for developing account plans, using the MEDDPICC sales methodology to build new business and achieve your territory goals. You identify and deeply understand a prospect's needs, pains, and desired business outcomes, then build an effective business case that demonstrates the ROI and value of the Outreach platform. You will partner with other members of the go-to-market team, such as Solutions Consultants, to guide prospective customers through proof of concept demos. Your primary points of contact are executive stakeholders (CRO, COO, CEO, CFO, and CISO). Key performance indicators include quota attainment, pipeline generation and coverage, and forecast quality and accuracy. \nWe are an AI-forward team, using intelligent tools to research accounts, sharpen discovery, and build business cases faster than the market moves. We are looking for sellers who bring that same mindset to the C-suite, helping prospects see how Outreach's AI-powered platform turns their pipeline into predictable revenue. \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the Team
\n\n
\n
Our Senior Account Executive, Enterprise team partners with prospective customers of 5,000 to 10,000 employees, owning the full deal cycle from first conversation to signed contract. We are product experts and ambassadors for Outreach, building deep knowledge of our customers' goals and pain points so they can create and close pipeline through the Outreach Sales Execution Platform.
\n
\n
\n
We enjoy learning new sales trends and methodologies, going to industry events, subscribing to blogs and podcasts, reading books, and researching case studies so we can grow together. We work closely to champion our customers, share success stories, and celebrate our wins.
\n
\n
The Role
\n\n
\n
The primary purpose of a Senior Account Executive, Enterprise at Outreach is to lead complex, full-lifecycle sales strategy for net new, prospect accounts. This is a pure hunter role. Hunters at Outreach own the entire sales cycle, including researching, prospecting, advising, negotiating contracts, and closing deals. You are accountable for developing account plans, using the MEDDPICC sales methodology to build new business and achieve your territory goals. You identify and deeply understand a prospect's needs, pains, and desired business outcomes, then build an effective business case that demonstrates the ROI and value of the Outreach platform. You will partner with other members of the go-to-market team, such as Solutions Consultants, to guide prospective customers through proof of concept demos. Your primary points of contact are executive stakeholders (CRO, COO, CEO, CFO, and CISO). Key performance indicators include quota attainment, pipeline generation and coverage, and forecast quality and accuracy.
\n
\n
\n
We are an AI-forward team, using intelligent tools to research accounts, sharpen discovery, and build business cases faster than the market moves. We are looking for sellers who bring that same mindset to the C-suite, helping prospects see how Outreach's AI-powered platform turns their pipeline into predictable revenue.
\n
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\n
\n- \n
Territory and Pipeline: Identify, research, and qualify potential new customers in your assigned territory, building pipeline coverage sufficient to achieve your sales targets.
\n \n\n
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Deal Execution: Negotiate contracts with cross-functional stakeholders including C-suite, finance, procurement, and technical teams, partnering with internal go-to-market, finance, and leadership resources to drive deals to close.
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Compensation for this role is comprised of an annual base salary and a variable component, ranging between $290,000 - $315,000 OTE. You may also be offered incentive compensation, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"Compensation for this role is comprised of an annual base salary and a variable component, ranging between $290,000 - $315,000 OTE. You may also be offered incentive compensation, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your recruiter will share specific details based on your location and role during the hiring process. \n","text":"Senior Account Executive, Enterprise","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
About the Team
\n\n
\n
Our Senior Account Executive, Enterprise team partners with prospective customers of 5,000 to 10,000 employees, owning the full deal cycle from first conversation to signed contract. We are product experts and ambassadors for Outreach, building deep knowledge of our customers' goals and pain points so they can create and close pipeline through the Outreach Sales Execution Platform.
\n
\n
\n
We enjoy learning new sales trends and methodologies, going to industry events, subscribing to blogs and podcasts, reading books, and researching case studies so we can grow together. We work closely to champion our customers, share success stories, and celebrate our wins.
\n
\n
The Role
\n\n
\n
The primary purpose of a Senior Account Executive, Enterprise at Outreach is to lead complex, full-lifecycle sales strategy for net new, prospect accounts. This is a pure hunter role. Hunters at Outreach own the entire sales cycle, including researching, prospecting, advising, negotiating contracts, and closing deals. You are accountable for developing account plans, using the MEDDPICC sales methodology to build new business and achieve your territory goals. You identify and deeply understand a prospect's needs, pains, and desired business outcomes, then build an effective business case that demonstrates the ROI and value of the Outreach platform. You will partner with other members of the go-to-market team, such as Solutions Consultants, to guide prospective customers through proof of concept demos. Your primary points of contact are executive stakeholders (CRO, COO, CEO, CFO, and CISO). Key performance indicators include quota attainment, pipeline generation and coverage, and forecast quality and accuracy.
\n
\n
\n
We are an AI-forward team, using intelligent tools to research accounts, sharpen discovery, and build business cases faster than the market moves. We are looking for sellers who bring that same mindset to the C-suite, helping prospects see how Outreach's AI-powered platform turns their pipeline into predictable revenue.
\n
\n
\n
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Engineering","location":"Seattle, WA","team":"Voice","allLocations":["Seattle, WA"]},"createdAt":1779808254191,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nThe Dialog Understanding and Generation team is building the industry's most advanced agentic AI capabilities for revenue orchestration, the end-to-end coordination and execution of sales and customer engagement workflows. Our mission is to transform raw customer interactions and CRM data into structured intelligence that powers the entire revenue lifecycle. \nWe operate at the intersection of machine learning, LLM-powered systems, and cloud-scale engineering, driving both current and next-generation AI initiatives at Outreach. \nWe are a team of applied data scientists who thrive on solving complex scientific and engineering challenges. The work is roughly an even split between applied ML research and production engineering, so you should be excited about both. You'll collaborate closely with exceptional engineers and product managers in a fast-moving, high-impact environment, applying your creativity and expertise to build innovative solutions that push the boundaries of agentic AI. \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the Team
\n\n
\n
The Dialog Understanding and Generation team is building the industry's most advanced agentic AI capabilities for revenue orchestration, the end-to-end coordination and execution of sales and customer engagement workflows. Our mission is to transform raw customer interactions and CRM data into structured intelligence that powers the entire revenue lifecycle.
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We operate at the intersection of machine learning, LLM-powered systems, and cloud-scale engineering, driving both current and next-generation AI initiatives at Outreach.
\n
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We are a team of applied data scientists who thrive on solving complex scientific and engineering challenges. The work is roughly an even split between applied ML research and production engineering, so you should be excited about both. You'll collaborate closely with exceptional engineers and product managers in a fast-moving, high-impact environment, applying your creativity and expertise to build innovative solutions that push the boundaries of agentic AI.
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2 years of hands-on experience implementing machine learning and NLP systems, including LLM-based architectures, text classification, entity recognition, dialog, and agentic AI workflows
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Master’s Degree, or PhD, in relevant field such as computer science, machine learning, or related disciplines
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The annual base salary range for this role is $140,000-$175,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.
","salaryDescriptionPlain":"The annual base salary range for this role is $140,000-$175,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.\n","text":"Senior Applied Scientist","country":"US","workplaceType":"hybrid","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
About the Team
\n\n
\n
The Dialog Understanding and Generation team is building the industry's most advanced agentic AI capabilities for revenue orchestration, the end-to-end coordination and execution of sales and customer engagement workflows. Our mission is to transform raw customer interactions and CRM data into structured intelligence that powers the entire revenue lifecycle.
\n
\n
\n
We operate at the intersection of machine learning, LLM-powered systems, and cloud-scale engineering, driving both current and next-generation AI initiatives at Outreach.
\n
\n
\n
We are a team of applied data scientists who thrive on solving complex scientific and engineering challenges. The work is roughly an even split between applied ML research and production engineering, so you should be excited about both. You'll collaborate closely with exceptional engineers and product managers in a fast-moving, high-impact environment, applying your creativity and expertise to build innovative solutions that push the boundaries of agentic AI.
\n
\n
Why You’ll Love It Here
\n
\n● Highly competitive salary
\n● 25 days annual vacation time + sick time and casual leave
\n● Group medical policy coverage available to employees and up to 5 eligible family members
\n● OPD benefit covered up to INR 10,000
\n● Life insurance and personal accident insurance at 3x annual CTC
\n● 26 weeks of maternity leave pay, and 15 days of paternity leave pay
\n● Opportunity to be part of company success via the RSU program
\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
\n● Employee referral bonuses to encourage the addition of great new people to the team
\n● Fun company and team outings because we play just as hard as we work
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Engineering","location":"Hyderabad","team":"Engineering","allLocations":["Hyderabad"]},"createdAt":1783074693489,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team: \n \nData is at the core of Outreach's strategy. It drives us and our customers to the highest levels of success. We use it for everything from customer health scores and revenue dashboards to operational metrics of our AWS infrastructure, to helping increase product engagement and user productivity through natural language understanding, to predictive analytics and causal inference via experimentation. As our customer base continues to grow, we are looking towards new ways of leveraging our data to deeper understand our customers’ needs and deliver new products and features to help continuously improve their customer engagement workflows.\n \nThe mission of the Data Science team is to enable such continuous optimization by reconstructing customer engagement workflows from data, developing metrics to measure the success and efficiency of these workflows, and providing tools to support the optimization of these workflows.\n \nAs a member of the team, you will work closely with other data scientists, machine learning engineers, and application engineers to define and implement our strategy for delivering this mission.\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the job:
\n\n
\n
\n- We are looking for an Associate Applied Scientist to join a dynamic and innovative AI platform team. If you are passionate about applying machine learning to knowledge graphs and reasoning systems at scale, this is an opportunity to build core components of Outreach's per-tenant knowledge graph while developing deep expertise under the guidance of senior scientists.
\n- Our team is building a per-tenant contextual knowledge graph that captures the full complexity of each customer's sales environment: accounts, deals, contacts, rep behaviors, competitive landscape, and the signals buried in calls, emails, and CRM activity. This graph powers contextual reasoning across the platform, driving next-best-action recommendations, deal risk signals, coaching suggestions, and competitive intelligence. In this pivotal role, you will design the underlying representations, extraction pipelines, and reasoning layers that make this possible, working closely with cross-functional engineering and product teams to deliver innovative, scalable, and reliable AI capabilities with direct impact on revenue outcomes.
\n- This role is ideal for someone with strong ML fundamentals who wants to build deep expertise in knowledge graphs and applied NLP in a fast-moving product environment.
\n
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Key Responsibilities:
\n\nKnowledge Graph Design & Construction: Design and implement entity resolution and ontology population within established graph schemas. Write and optimize queries for graph traversal and feature extraction. Own data quality for assigned domains. \nInformation Extraction: Build pipelines that extract structured knowledge from unstructured conversational and document data (sales calls, emails, CRM notes), including coreference resolution, relation extraction, and event detection. Run experiments to compare approaches and improve accuracy metrics. \nContextual Reasoning & Recommendation: Implement graph traversal logic and feature queries that feed downstream scoring signals. Build and maintain features for deal risk, next-best-action, or coaching recommendation surfaces. \nRepresentation Learning: Train and evaluate link prediction and node classification models using established graph embedding methods. Implement evaluation pipelines and track model performance over time. \nDomain Modeling: Translate sales concepts, such as deal stages, buyer engagement patterns, rep behaviors, and account health, into graph nodes and relationships under the guidance of senior scientists. Contribute to ontology design and documentation. \nCross-functional Collaboration: Work with software engineers to deploy models and pipelines into production. Write clean, tested code. Monitor system health and respond to incidents. Participate in code review and design discussions. \n\n\n
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Qualifications:
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PhD in a relevant field such as Computer Science, NLP, Machine Learning, or a related discipline with a focus on knowledge representation and reasoning, information extraction and relationship extraction, graph neural networks, recommendation systems, or conversation AI and dialogue systems. MS + 2 years of relevant experiecne will also be considered. \nSolid engineering fundamentals. You can write production-quality code, not just prototype notebooks. You can write clean, tested Python code. Experience with graph databases or query languages (e.g., Neo4j, SPARQL, Cypher). \nDemonstrated ability to build and evaluate ML models. You've trained models, measured performance using appropriate metrics, and iterated on results. \nA track record of building things: whether that's research prototypes that went beyond the paper, open-source contributions, or side projects that required real systems thinking. You understand the gap between a research prototype and a reliable production system, such as monitoring, data drift, latency, and operational excellence. \nStrong Ownership: Take end-to-end responsibility for research and model development initiatives, from problem formulation and data analysis through experimentation, production deployment, and ongoing performance monitoring, driving outcomes with minimal oversight. \nGood communication skills. You can explain technical concepts to engineers and product managers. \nEager to learn. You are excited to develop deep expertise in knowledge graphs and applied NLP under the mentorship of senior scientists. \n\n\n
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Hands-on experience applying knowledge graphs or graph-based learning methods to real-world data in a production setting. \nStrong fundamentals in at least two of: knowledge graph construction, information extraction, graph neural networks, or recommender systems. \nExperience working with large-scale unstructured text data (conversational transcripts, email, or similar) \nExperience with probabilistic graphical models, conversational AI, or sales/revenue domain data \nPublished research at top-tier venues \n\n\n
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Greenfield Architecture: Shape the design of a core AI system from the ground up, with the latitude to make foundational technical decisions that define the platform. \nDepth That Matters: This role genuinely requires PhD-level thinking; you will tackle problems in entity resolution, temporal reasoning, and graph learning that demand it. \nApplied Impact: Work with real production feedback loops and millions of sales interactions, not just benchmarks; see your models change how thousands of teams sell. \nHigh Leverage, Low Bureaucracy: Join a small, senior team where your contributions are visible, your ideas ship fast, and you have direct access to leadership. \nCareer Growth: Opportunity to lead initiatives and mentor engineers. \n\n\n
About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
About the job:
\n\n
\n
\n- We are looking for an Associate Applied Scientist to join a dynamic and innovative AI platform team. If you are passionate about applying machine learning to knowledge graphs and reasoning systems at scale, this is an opportunity to build core components of Outreach's per-tenant knowledge graph while developing deep expertise under the guidance of senior scientists.
\n- Our team is building a per-tenant contextual knowledge graph that captures the full complexity of each customer's sales environment: accounts, deals, contacts, rep behaviors, competitive landscape, and the signals buried in calls, emails, and CRM activity. This graph powers contextual reasoning across the platform, driving next-best-action recommendations, deal risk signals, coaching suggestions, and competitive intelligence. In this pivotal role, you will design the underlying representations, extraction pipelines, and reasoning layers that make this possible, working closely with cross-functional engineering and product teams to deliver innovative, scalable, and reliable AI capabilities with direct impact on revenue outcomes.
\n- This role is ideal for someone with strong ML fundamentals who wants to build deep expertise in knowledge graphs and applied NLP in a fast-moving product environment.
\n
\n
\n
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Finance and Legal","location":"United States","team":"Legal","allLocations":["United States"]},"createdAt":1789675212614,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nOutreach's Legal team supports the business as a lean, fully remote group that blends deep commercial contracting expertise with legal operations discipline. The team partners closely with Sales, Finance, Revenue Operations, Business Systems, and Privacy to keep deals and processes moving, and covers both U.S. West Coast and East Coast hours to ensure reliable, always-on queue coverage. The team is actively modernizing how legal work gets done - from CLM and contract-repository tooling (Ironclad, Salesforce, Atlassian Jira, Mindtickle) to embedding AI into everyday contracting and operations workflows. \nThe Role \nOutreach is hiring a Senior Contracts and Legal Operations Manager to join its Legal team. This role reports directly to the Senior Director, Legal and combines two complementary disciplines: commercial contracting and legal operations. \nOn the contracting side, you will provide coverage of Legal’s contracting queues during U.S. West Coast hours, independently handling intake, triage, and negotiation of agreements within defined templates, playbooks, and fallback positions. Attorneys remain actively involved in contracting, and you will coordinate closely with them on complex or non-standard matters. \nOn the operations side, you will shape the systems, processes, templates, and reporting that Legal and the broader business rely on, including driving AI adoption into Legal’s daily work and workflows. \nThe position offers broad cross-functional exposure across Sales, Business Systems, Finance, Revenue Operations, Privacy, and other teams. We are looking for a business-focused professional who delivers measurable results, exercises sound judgment, operates with independence within defined authority, and builds practical partnerships across the organization. \nLocation:This is a remote (US) position that requires availability during U.S. West Coast business hours to ensure coverage of Legal’s contracting queues. \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
About the Team
\n
\n
Outreach's Legal team supports the business as a lean, fully remote group that blends deep commercial contracting expertise with legal operations discipline. The team partners closely with Sales, Finance, Revenue Operations, Business Systems, and Privacy to keep deals and processes moving, and covers both U.S. West Coast and East Coast hours to ensure reliable, always-on queue coverage. The team is actively modernizing how legal work gets done - from CLM and contract-repository tooling (Ironclad, Salesforce, Atlassian Jira, Mindtickle) to embedding AI into everyday contracting and operations workflows.
\n
\n
\n
The Role
\n\n
\n
Outreach is hiring a Senior Contracts and Legal Operations Manager to join its Legal team. This role reports directly to the Senior Director, Legal and combines two complementary disciplines: commercial contracting and legal operations.
\n
\n
\n
On the contracting side, you will provide coverage of Legal’s contracting queues during U.S. West Coast hours, independently handling intake, triage, and negotiation of agreements within defined templates, playbooks, and fallback positions. Attorneys remain actively involved in contracting, and you will coordinate closely with them on complex or non-standard matters.
\n
\n
\n
On the operations side, you will shape the systems, processes, templates, and reporting that Legal and the broader business rely on, including driving AI adoption into Legal’s daily work and workflows.
\n
\n
\n
The position offers broad cross-functional exposure across Sales, Business Systems, Finance, Revenue Operations, Privacy, and other teams. We are looking for a business-focused professional who delivers measurable results, exercises sound judgment, operates with independence within defined authority, and builds practical partnerships across the organization.
\n
\n
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Location: This is a remote (US) position that requires availability during U.S. West Coast business hours to ensure coverage of Legal’s contracting queues.
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Contract Intake, Triage, and Negotiation
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Triage incoming requests, provide practical guidance within scope, identify the appropriate Legal or cross-functional owner, and keep matters moving efficiently
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Negotiate commercial agreements including NDAs, MSAs, Order Forms, and similar standardized commercial agreements, using Outreach templates and approved fallback positions
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Coordinate with attorneys on complex agreements, non-standard positions, material deviations, and matters requiring legal judgment
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Apply AI tools to improve intake, triage, issue identification, drafting, and negotiation workflows
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Legal operations management: Contracting Processes, Templates, and Business Enablement
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Own and continuously improve contracting processes, templates, playbooks, fallback positions, approval paths, and related documentation, including MSAs, DPAs, Order Forms, MNDAs, and AI addenda
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Drive adoption and improvement of contracting processes across Sales, Finance, Revenue Operations, and other cross-functional teams
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Legal Technology, Reporting, and Project Delivery
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Serve as Legal’s primary operational partner to the Outreach Business Systems team for CLM, contract repository, reporting, and other legal technology initiatives
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Work with Ironclad, Salesforce, Atlassian Jira, Mindtickle, and other tools used by the Legal team
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Keep the Senior Director, Legal informed through concise reporting on progress, dependencies, risks, decisions needed, and opportunities to unblock work
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Experience independently negotiating standardized commercial agreements within established templates, playbooks, fallback positions, and escalation frameworks
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Excellent written and verbal communication, organization, accuracy, perseverance, and professional judgment
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Relevant paralegal, contracting, project management, privacy, or legal operations training or certification is helpful but not required
\n \n\n
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Experience with Ironclad, Salesforce, Atlassian Jira, Mindtickle, or comparable legal technology and business systems, including familiarity with CLM (Ironclad) implementation, configuration, or optimization projects
\n \n\n
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Background in SaaS commercial contracting, including familiarity with subscription models, data processing agreements, and AI-related contract terms
\n \n\n
\n
The annual base salary range for this role is $120,000-$135,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The annual base salary range for this role is $120,000-$135,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Senior Contracts and Legal Operations Manager","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
About the Team
\n
\n
Outreach's Legal team supports the business as a lean, fully remote group that blends deep commercial contracting expertise with legal operations discipline. The team partners closely with Sales, Finance, Revenue Operations, Business Systems, and Privacy to keep deals and processes moving, and covers both U.S. West Coast and East Coast hours to ensure reliable, always-on queue coverage. The team is actively modernizing how legal work gets done - from CLM and contract-repository tooling (Ironclad, Salesforce, Atlassian Jira, Mindtickle) to embedding AI into everyday contracting and operations workflows.
\n
\n
\n
The Role
\n\n
\n
Outreach is hiring a Senior Contracts and Legal Operations Manager to join its Legal team. This role reports directly to the Senior Director, Legal and combines two complementary disciplines: commercial contracting and legal operations.
\n
\n
\n
On the contracting side, you will provide coverage of Legal’s contracting queues during U.S. West Coast hours, independently handling intake, triage, and negotiation of agreements within defined templates, playbooks, and fallback positions. Attorneys remain actively involved in contracting, and you will coordinate closely with them on complex or non-standard matters.
\n
\n
\n
On the operations side, you will shape the systems, processes, templates, and reporting that Legal and the broader business rely on, including driving AI adoption into Legal’s daily work and workflows.
\n
\n
\n
The position offers broad cross-functional exposure across Sales, Business Systems, Finance, Revenue Operations, Privacy, and other teams. We are looking for a business-focused professional who delivers measurable results, exercises sound judgment, operates with independence within defined authority, and builds practical partnerships across the organization.
\n
\n
\n
Location: This is a remote (US) position that requires availability during U.S. West Coast business hours to ensure coverage of Legal’s contracting queues.
\n
\n
#LI-CW1
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Finance and Legal","location":"Seattle, WA","team":"Finance","allLocations":["Seattle, WA","United States"]},"createdAt":1788551653269,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nThe Financial Planning & Analysis (FP&A) team partners closely with leaders across Outreach to provide the financial insights and strategic guidance that help drive informed business decisions. The team plays a critical role in planning, forecasting, performance management, and helping the business understand the financial impact of its investments and priorities. As part of the broader Finance organization, FP&A operates in a highly collaborative environment, working cross-functionally to bring together financial data, business context, and thoughtful analysis. You’ll join a team that values curiosity, strong partnership, and continuous development, with opportunities to build relationships across the organization and contribute to decisions that directly impact Outreach’s growth and operational efficiency. \nThe Role\nThe Senior Financial Analyst helps Outreach make sharper decisions about where we invest and how we manage the business. As part of the Corporate FP&A team, you will own critical forecasting, consolidation, and reporting processes that provide leadership with a clear view of company performance, cash flow, and future growth. \nThis role sits at the center of Finance, partnering closely with Accounting to connect actual results, forecasts, and long-range plans into a single financial narrative. You will work across the organization to consolidate forecasts, improve planning processes, and deliver insights that inform executive decision-making. \nThis is a highly visible role with exposure to senior leadership, Board reporting, and company-wide planning processes. You will thrive here if you bring strong financial modeling skills, attention to detail, intellectual curiosity, and a collaborative approach to solving complex problems. \nLocation: Remote (US) \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
\nThe Financial Planning & Analysis (FP&A) team partners closely with leaders across Outreach to provide the financial insights and strategic guidance that help drive informed business decisions. The team plays a critical role in planning, forecasting, performance management, and helping the business understand the financial impact of its investments and priorities. As part of the broader Finance organization, FP&A operates in a highly collaborative environment, working cross-functionally to bring together financial data, business context, and thoughtful analysis. You’ll join a team that values curiosity, strong partnership, and continuous development, with opportunities to build relationships across the organization and contribute to decisions that directly impact Outreach’s growth and operational efficiency.
\nThe Role
\n\n
\n
The Senior Financial Analyst helps Outreach make sharper decisions about where we invest and how we manage the business. As part of the Corporate FP&A team, you will own critical forecasting, consolidation, and reporting processes that provide leadership with a clear view of company performance, cash flow, and future growth.
\n
\n
\n
This role sits at the center of Finance, partnering closely with Accounting to connect actual results, forecasts, and long-range plans into a single financial narrative. You will work across the organization to consolidate forecasts, improve planning processes, and deliver insights that inform executive decision-making.
\n
\n
\n
This is a highly visible role with exposure to senior leadership, Board reporting, and company-wide planning processes. You will thrive here if you bring strong financial modeling skills, attention to detail, intellectual curiosity, and a collaborative approach to solving complex problems.
\n
\n
Location: Remote (US)
","id":"f7020abe-4ddd-4878-a33f-5c410924b04d","lists":[{"text":"Your Daily Adventures Will Include","content":"\n
\n
\n
\n- \n
Cash flow planning: Own key cash forecasting processes, including Direct and Indirect Cash Flow, Collections, Operating Cash Flow, and Free Cash Flow forecasting
\n \n\n
\n
\n
\n- \n
Accounting partnership: Partner closely with Accounting during monthly and quarterly close cycles to understand results, review accruals, ensure forecast alignment, and improve financial accuracy
\n \n\n
\n
\n
\n
\n
\n
\n- \n
Model ownership: Own and enhance critical Corporate FP&A models, including stock-based compensation, share count, capital expenditures, cash flow forecasting, collections, and long-range planning models
\n \n\n
\n
\n
\n- \n
Process improvement: Help scale Finance by improving planning, forecasting, consolidation, and reporting processes while increasing automation and model efficiency
\n \n\n
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Cross-functional partnership: Work closely with Accounting, People, IT, Legal, and other business leaders to support planning, resource allocation, and strategic initiatives
\n \n\n
\n
\n
\n
\n
\n
\n- \n
Curious about how AI can make you sharper and faster, quick to pick up new tools and apply them to analysis, reporting, and the repetitive work that gets in the way of good thinking
\n \n\n
\n
\n
\n- \n
Advanced Excel skills, including complex formulas, pivot tables, and model building, with working proficiency in PowerPoint and Word
\n \n\n
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\n- \n
BA/BS degree in finance or accounting, or in a highly analytical field such as engineering, mathematics, or computer science, or equivalent practical experience
\n \n\n
\n
\n
\n
\n
The annual base salary range for this role is $110,000-$125,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
\n
About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"About the Team
\nThe Financial Planning & Analysis (FP&A) team partners closely with leaders across Outreach to provide the financial insights and strategic guidance that help drive informed business decisions. The team plays a critical role in planning, forecasting, performance management, and helping the business understand the financial impact of its investments and priorities. As part of the broader Finance organization, FP&A operates in a highly collaborative environment, working cross-functionally to bring together financial data, business context, and thoughtful analysis. You’ll join a team that values curiosity, strong partnership, and continuous development, with opportunities to build relationships across the organization and contribute to decisions that directly impact Outreach’s growth and operational efficiency.
\nThe Role
\n\n
\n
The Senior Financial Analyst helps Outreach make sharper decisions about where we invest and how we manage the business. As part of the Corporate FP&A team, you will own critical forecasting, consolidation, and reporting processes that provide leadership with a clear view of company performance, cash flow, and future growth.
\n
\n
\n
This role sits at the center of Finance, partnering closely with Accounting to connect actual results, forecasts, and long-range plans into a single financial narrative. You will work across the organization to consolidate forecasts, improve planning processes, and deliver insights that inform executive decision-making.
\n
\n
\n
This is a highly visible role with exposure to senior leadership, Board reporting, and company-wide planning processes. You will thrive here if you bring strong financial modeling skills, attention to detail, intellectual curiosity, and a collaborative approach to solving complex problems.
\n
\n
Location: Remote (US)
","descriptionBodyPlain":"About the Team \nThe Financial Planning & Analysis (FP&A) team partners closely with leaders across Outreach to provide the financial insights and strategic guidance that help drive informed business decisions. The team plays a critical role in planning, forecasting, performance management, and helping the business understand the financial impact of its investments and priorities. As part of the broader Finance organization, FP&A operates in a highly collaborative environment, working cross-functionally to bring together financial data, business context, and thoughtful analysis. You’ll join a team that values curiosity, strong partnership, and continuous development, with opportunities to build relationships across the organization and contribute to decisions that directly impact Outreach’s growth and operational efficiency. \nThe Role\nThe Senior Financial Analyst helps Outreach make sharper decisions about where we invest and how we manage the business. As part of the Corporate FP&A team, you will own critical forecasting, consolidation, and reporting processes that provide leadership with a clear view of company performance, cash flow, and future growth. \nThis role sits at the center of Finance, partnering closely with Accounting to connect actual results, forecasts, and long-range plans into a single financial narrative. You will work across the organization to consolidate forecasts, improve planning processes, and deliver insights that inform executive decision-making. \nThis is a highly visible role with exposure to senior leadership, Board reporting, and company-wide planning processes. You will thrive here if you bring strong financial modeling skills, attention to detail, intellectual curiosity, and a collaborative approach to solving complex problems. \nLocation: Remote (US) \n","hostedUrl":"https://jobs.lever.co/outreach/f7020abe-4ddd-4878-a33f-5c410924b04d","applyUrl":"https://jobs.lever.co/outreach/f7020abe-4ddd-4878-a33f-5c410924b04d/apply"},{"additionalPlain":"Why You’ll Love It Here\n \n● Highly competitive salary\n● 25 days annual vacation time + sick time and casual leave\n● Group medical policy coverage available to employees and up to 5 eligible family members\n● OPD benefit covered up to INR 10,000\n● Life insurance and personal accident insurance at 3x annual CTC\n● 26 weeks of maternity leave pay, and 15 days of paternity leave pay\n● Opportunity to be part of company success via the RSU program\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military \n● Employee referral bonuses to encourage the addition of great new people to the team\n● Fun company and team outings because we play just as hard as we work\n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"Why You’ll Love It Here
\n
\n● Highly competitive salary
\n● 25 days annual vacation time + sick time and casual leave
\n● Group medical policy coverage available to employees and up to 5 eligible family members
\n● OPD benefit covered up to INR 10,000
\n● Life insurance and personal accident insurance at 3x annual CTC
\n● 26 weeks of maternity leave pay, and 15 days of paternity leave pay
\n● Opportunity to be part of company success via the RSU program
\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
\n● Employee referral bonuses to encourage the addition of great new people to the team
\n● Fun company and team outings because we play just as hard as we work
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Professional Services and Education","location":"Hyderabad","team":"Professional Services","allLocations":["Hyderabad"]},"createdAt":1791452375755,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nManaged Services sits within Professional Services. We're Outreach, CRM, and GTM technology experts who help customers get full value from the platform once implementation ends. \nOur Managed Service Consultants are trusted advisors. They drive adoption, flag risk, and grow usage, so customers keep exceeding their goals. \n \nThe Role \nYou'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption. \n \nYou’ll own and expand our largest, most complex portfolio of accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption. You will partner with the leaders and team to set the technical standard for the practice and be a go-to resource when other consultants hit edge cases. You'll stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time. \nThe role mixes technology and business consulting with solution design and project management. You'll work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes. \nYou'll own results for your book of business against Managed Services KPIs, and report to a Practice Manager, Managed Services. \nKey Performance Indicators: Manage a book of business with an average QoQ utilization rate of 70%, with a focus on Amplify credit and product consumption — ultimately supporting renewal rates and the minimization of churn and contraction. \nLocation: This is a remote role, based in Hyderabad. There may be occasional in-person or team events and if asked to attend, it will be during local IST hours. \nWorking Hours: This is a customer-facing role and will require working US-based hours (night-shift allowance provided).\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
\n\n
\n
Managed Services sits within Professional Services. We're Outreach, CRM, and GTM technology experts who help customers get full value from the platform once implementation ends.
\n
\n
\n
Our Managed Service Consultants are trusted advisors. They drive adoption, flag risk, and grow usage, so customers keep exceeding their goals.
\n
\n
\nThe Role
\n\n
\n
You'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption.
\n
\n
\n
\n
You’ll own and expand our largest, most complex portfolio of accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption. You will partner with the leaders and team to set the technical standard for the practice and be a go-to resource when other consultants hit edge cases. You'll stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time.
\n
The role mixes technology and business consulting with solution design and project management. You'll work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes.
\n
You'll own results for your book of business against Managed Services KPIs, and report to a Practice Manager, Managed Services.
\n
Key Performance Indicators: Manage a book of business with an average QoQ utilization rate of 70%, with a focus on Amplify credit and product consumption — ultimately supporting renewal rates and the minimization of churn and contraction.
\n
Location: This is a remote role, based in Hyderabad. There may be occasional in-person or team events and if asked to attend, it will be during local IST hours.
\n
Working Hours: This is a customer-facing role and will require working US-based hours (night-shift allowance provided).
\n
\n
\n
\n- \n
Build, configure, and tune new AI Agents (Revenue, Deal, Research, Conversation, Forecasting) beyond initial implementation to expand automation and drive credit consumption
\n \n\n
\n
\n
\n
\n
\n
\n- \n
Manage configuration for onboarded customers: identify gaps and opportunities, then design, configure, and troubleshoot solutions in real time as their needs evolve
\n \n\n
\n
\n
\n
\n
\n- \n
Partner with GTM Account Teams on expansion, renewal, and delivery needs, and share client health insights
\n \n\n
\n
\n
\n
\n
\n
\n- \n
Mentor and share knowledge with fellow consultants
\n \n- \n
Set best practices for agent configuration and prompt design across the team, not just your own accounts
\n \n- \n
Act as a technical escalation point for peer consultants and partner directly with Product on gaps surfaced by strategic customers
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Sharp written and verbal communicator
\n \n- \n
Track record of owning the most strategic or highest-complexity accounts in a book of business
\n \n- \n
Experience mentoring or informally leading peers in a customer-facing technical role
\n \n\n
\n
\n
About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"About the Team
\n\n
\n
Managed Services sits within Professional Services. We're Outreach, CRM, and GTM technology experts who help customers get full value from the platform once implementation ends.
\n
\n
\n
Our Managed Service Consultants are trusted advisors. They drive adoption, flag risk, and grow usage, so customers keep exceeding their goals.
\n
\n
\nThe Role
\n\n
\n
You'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption.
\n
\n
\n
\n
You’ll own and expand our largest, most complex portfolio of accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption. You will partner with the leaders and team to set the technical standard for the practice and be a go-to resource when other consultants hit edge cases. You'll stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time.
\n
The role mixes technology and business consulting with solution design and project management. You'll work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes.
\n
You'll own results for your book of business against Managed Services KPIs, and report to a Practice Manager, Managed Services.
\n
Key Performance Indicators: Manage a book of business with an average QoQ utilization rate of 70%, with a focus on Amplify credit and product consumption — ultimately supporting renewal rates and the minimization of churn and contraction.
\n
Location: This is a remote role, based in Hyderabad. There may be occasional in-person or team events and if asked to attend, it will be during local IST hours.
\n
Working Hours: This is a customer-facing role and will require working US-based hours (night-shift allowance provided).
\n
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Marketing","location":"United States","team":"Marketing","allLocations":["United States"]},"createdAt":1788283225785,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","id":"7f694c94-ed50-4b62-a07d-6239721126c1","lists":[{"text":"Own the Partner Marketing Strategy ","content":"\n
\n
\n
\n- \n
Created tailored co-marketing motions for priority partners including leveraging campaigns, digital, events, and field marketing for an overall integrated plan.
\n \n\n
\n
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Collaborate with partners and the Outreach product marketing and brand teams to promote announcements via press releases, social media programs, blogs, and other types of co-created content.
\n \n\n
\n
\n
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\n
\n- \n
Plan and execute joint co-marketing campaigns with strategic partners, including content, webinars, events and paid programs.
\n \n\n
\n
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\n- \n
Manage external market development fund (MDF) program usage; and an internal program to include allocation, partner requests, approvals, and ROI tracking.
\n \n\n
\n
\n
\n
\n
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\n
\n- \n
Collaborate with the product marketing and partner teams at Outreach to identify and support co-branded collateral, joint case studies, sales enablement, and campaign toolkits.
\n \n\n
\n
\n
\n
\n
\n- \n
Coordinate partner presence at corporate and third party events, regional field events, and partner summits including Unleash, the Outreach flagship customer event.
\n \n\n
\n
\n
\n
\n
\n
\n- \n
5–8 years of marketing experience, including 3+ years in partner, channel, or alliance marketing supporting organizations that sell to global, enterprise, mid-market customers.
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Working knowledge of CRM and marketing automation platforms (e.g., Salesforce, Marketo); experience with partner marketing platforms (e.g., Crossbean, Impartner, Allbound, Zift) a plus.
\n \n\n
\n
\n
\n
\n
About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/outreach/7f694c94-ed50-4b62-a07d-6239721126c1","applyUrl":"https://jobs.lever.co/outreach/7f694c94-ed50-4b62-a07d-6239721126c1/apply"},{"additionalPlain":"#LIRemote\n#LI-CW1\n\n\nWhy You’ll Love It Here\n \n• Flexible time off \n• 401k to help you save for the future\n• Generous medical, dental, and vision coverage for full-time employees and their dependents \n• A parental leave program that includes options for a paid night nurse, and a gradual return to work\n• Infertility/ assisted reproductive services benefit\n• Employee referral bonuses to encourage the addition of great new people to the team\n• Snacks and beverages in the Office, along with fun events to celebrate\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military \n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"People","location":"United States","team":"HR","allLocations":["United States"]},"createdAt":1790371482695,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout The Team\n \nThe People & Places Team builds the systems and experiences that make Outreach a place where talent wants to stay and grow. Whether you're designing the frameworks that keep us competitive, or shaping the day-to-day moments that define our culture, your work directly shapes how it feels to build a career here.\n \nThe Role\n \nReporting to the Director, Total Rewards & People Operations, we're looking for a Senior Global Rewards Analyst to own compensation and equity programs across our global workforce: from market pricing and job leveling to merit, bonus, and equity administration. This role blends deep technical analysis with end-to-end program ownership, turning market data and compensation strategy into pay practices that are competitive, equitable, and compliant across every region we operate in. As Outreach continues to scale internationally, rewards decisions increasingly shape how we attract and retain talent everywhere we hire.\nSuccess in this role means leaders and employees can trust that pay decisions are fair, well-informed, and consistent: reflected in strong retention and a rewards program that scales cleanly as Outreach grows globally, with processes that hold up to scrutiny in every market we operate in.\nLocation: Seattle (hybrid) or US Remote\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About The Team
\n
\nThe People & Places Team builds the systems and experiences that make Outreach a place where talent wants to stay and grow. Whether you're designing the frameworks that keep us competitive, or shaping the day-to-day moments that define our culture, your work directly shapes how it feels to build a career here.
\n
\nThe Role
\n
\nReporting to the Director, Total Rewards & People Operations, we're looking for a Senior Global Rewards Analyst to own compensation and equity programs across our global workforce: from market pricing and job leveling to merit, bonus, and equity administration. This role blends deep technical analysis with end-to-end program ownership, turning market data and compensation strategy into pay practices that are competitive, equitable, and compliant across every region we operate in. As Outreach continues to scale internationally, rewards decisions increasingly shape how we attract and retain talent everywhere we hire.
\nSuccess in this role means leaders and employees can trust that pay decisions are fair, well-informed, and consistent: reflected in strong retention and a rewards program that scales cleanly as Outreach grows globally, with processes that hold up to scrutiny in every market we operate in.
\nLocation: Seattle (hybrid) or US Remote
","id":"a4f3a032-2a57-4eec-b2da-6547e5f78d0e","lists":[{"text":"Your Daily Adventures Will Include","content":"\n
\n- \n
Designing and governing global rewards programs: developing, implementing, and administering compensation and equity policies, programs, and the job architecture behind them
\n \n- \n
Pricing the market: determining market rates for jobs, managing survey participation and benchmark vendor relationships, and maintaining our global band structure as the organization broadens into new roles and geographies
\n \n- \n
Running annual cycles: administering merit, promotion, bonus, and equity grant programs end to end, including eligibility, system testing, and partnering with Finance on budgeting
\n \n- \n
Partner to the business: evaluating new jobs, promotions, offers, and reclassifications, and partnering with Recruiting and People Business Partners in forming and delivering recommendations
\n \n- \n
Keeping us compliant: staying current on pay regulations, including FLSA, EEOC, pay transparency, and pay data reporting obligations
\n \n- \n
Turning data into insight: building analyses and reporting from HRIS, payroll, and survey data on pay equity, competitiveness, and retention, and delivering ad hoc requests for the People team, executives, and the Board
\n \n- \n
Communicating and educating on rewards: designing and reward communications and education that drive understanding of the value of our rewards programs within our employee and manager populations
\n \n- \n
Continuous improvement and innovation: moving the needle on making our reward processes and programs more efficient, using the tools at your disposal, including AI, to transform reward delivery
\n \n\n
\n
\n- \n
5+ years in compensation or total rewards at a high-growth company where you owned real scope rather than one slice of a large center of excellence; you're scrappy, enterprising, and comfortable without a lot of infrastructure around you
\n \n- \n
You've run annual merit cycles and equity refresh grants yourself, from design through communication and delivery
\n \n- \n
Hands-on experience evaluating and matching roles to survey data, constructing and maintaining salary ranges, and defending the methodology behind both
\n \n- \n
Expert-level Excel skills, with a track record of building and maintaining complex models for range analysis, cost scenarios, and cycle planning
\n \n- \n
Comfortable interfacing with and influencing Recruiting, People Business Partners, Finance, and business leaders up through the VP and C-suite
\n \n- \n
Comfort with HR tools (our stack: Workday + Lever) and an appetite for building cleaner, more automated data foundations rather than rebuilding the same file every cycle
\n \n- \n
Working knowledge of pay regulations and practices, and a demonstrated ability to handle highly sensitive information with care
\n \n- \n
Motivated to learn, take on more, and grow alongside the function
\n \n\n
The annual base salary range for this role is $140,000-$155,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The annual base salary range for this role is $140,000-$155,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.\n","text":"Senior Global Rewards Analyst","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"About The Team
\n
\nThe People & Places Team builds the systems and experiences that make Outreach a place where talent wants to stay and grow. Whether you're designing the frameworks that keep us competitive, or shaping the day-to-day moments that define our culture, your work directly shapes how it feels to build a career here.
\n
\nThe Role
\n
\nReporting to the Director, Total Rewards & People Operations, we're looking for a Senior Global Rewards Analyst to own compensation and equity programs across our global workforce: from market pricing and job leveling to merit, bonus, and equity administration. This role blends deep technical analysis with end-to-end program ownership, turning market data and compensation strategy into pay practices that are competitive, equitable, and compliant across every region we operate in. As Outreach continues to scale internationally, rewards decisions increasingly shape how we attract and retain talent everywhere we hire.
\nSuccess in this role means leaders and employees can trust that pay decisions are fair, well-informed, and consistent: reflected in strong retention and a rewards program that scales cleanly as Outreach grows globally, with processes that hold up to scrutiny in every market we operate in.
\nLocation: Seattle (hybrid) or US Remote
","descriptionBodyPlain":"About The Team\n \nThe People & Places Team builds the systems and experiences that make Outreach a place where talent wants to stay and grow. Whether you're designing the frameworks that keep us competitive, or shaping the day-to-day moments that define our culture, your work directly shapes how it feels to build a career here.\n \nThe Role\n \nReporting to the Director, Total Rewards & People Operations, we're looking for a Senior Global Rewards Analyst to own compensation and equity programs across our global workforce: from market pricing and job leveling to merit, bonus, and equity administration. This role blends deep technical analysis with end-to-end program ownership, turning market data and compensation strategy into pay practices that are competitive, equitable, and compliant across every region we operate in. As Outreach continues to scale internationally, rewards decisions increasingly shape how we attract and retain talent everywhere we hire.\nSuccess in this role means leaders and employees can trust that pay decisions are fair, well-informed, and consistent: reflected in strong retention and a rewards program that scales cleanly as Outreach grows globally, with processes that hold up to scrutiny in every market we operate in.\nLocation: Seattle (hybrid) or US Remote\n","hostedUrl":"https://jobs.lever.co/outreach/a4f3a032-2a57-4eec-b2da-6547e5f78d0e","applyUrl":"https://jobs.lever.co/outreach/a4f3a032-2a57-4eec-b2da-6547e5f78d0e/apply"},{"additionalPlain":"#LI-LT\n\n\nWhy You’ll Love It Here\n \n• Flexible time off \n• 401k to help you save for the future\n• Generous medical, dental, and vision coverage for full-time employees and their dependents \n• A parental leave program that includes options for a paid night nurse, and a gradual return to work\n• Infertility/ assisted reproductive services benefit\n• Employee referral bonuses to encourage the addition of great new people to the team\n• Snacks and beverages in the Office, along with fun events to celebrate\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military \n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"#LI-LT
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Customer Success","location":"United States","team":"Customer Success Managers","allLocations":["United States"]},"createdAt":1785347383710,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nOur AI Advisors are where the promise of the platform becomes real for our customers. We act as trusted advisors — to our customers and to each other — partnering across Sales, Product, Marketing, and Professional Services as one team working toward the same outcome: customers who see measurable value and keep coming back for more. AI is part of how we get there — sharpening the insights we bring to every customer conversation. We lead with a customer-first mindset, take ownership of the results we commit to, and bring the curiosity to keep learning as the way our customers' work continues to evolve. \nThe Role \nWe're looking for a strategic, data-driven Senior AI GTM Advisor to partner with customers in maximizing value from our platform — leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation. AI is transforming how our customers operate, and this role makes sure they adopt it while they realize its full value, moving from manual processes to intelligent, automated workflows that drive real business impact. \nSuccess in this role shows up in the numbers our customers and Outreach both care about; Net Revenue Retention, Gross Retention, and AI feature adoption; because when customers realize value, growth follows. \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the Team
\n\n
\n
Our AI Advisors are where the promise of the platform becomes real for our customers. We act as trusted advisors — to our customers and to each other — partnering across Sales, Product, Marketing, and Professional Services as one team working toward the same outcome: customers who see measurable value and keep coming back for more. AI is part of how we get there — sharpening the insights we bring to every customer conversation. We lead with a customer-first mindset, take ownership of the results we commit to, and bring the curiosity to keep learning as the way our customers' work continues to evolve.
\n
\n
\n
The Role
\n\n
\n
We're looking for a strategic, data-driven Senior AI GTM Advisor to partner with customers in maximizing value from our platform — leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation. AI is transforming how our customers operate, and this role makes sure they adopt it while they realize its full value, moving from manual processes to intelligent, automated workflows that drive real business impact.
\n
\n
\n
Success in this role shows up in the numbers our customers and Outreach both care about; Net Revenue Retention, Gross Retention, and AI feature adoption; because when customers realize value, growth follows.
\n
\n
\n
\n
Customer Outcomes & Value Realization
\n\n
Own a portfolio of customers and ensure they achieve measurable business outcomes \n
Drive adoption of core platform capabilities, with a focus on AI-powered features and credit consumption \n
Lead Executive Business Reviews (EBRs) tied to ROI, productivity gains, and revenue impact \n\n
AI Adoption & Enablement
\n\n
Educate customers on AI capabilities (e.g., automation, predictive insights, personalization)\n
Own credit consumption as a primary, accountable metric for their book of named accounts\n
Define and prioritize AI use cases with the customer — translating a customer's GTM motion (prospecting, pipeline management, forecasting, coaching) into a sequenced roadmap of Amplify agent use cases that drives sustained adoption.\n
Lead hands-on change management with sellers and revenue leaders — running enablement sessions, coaching frontline adoption habits, and working with customer managers so the platform is adopted\n
Act as a strategist and influencer on the customer's AI GTM strategy — shaping how and where AI agents get embedded into the customer's sales process, and helping to build the internal business case for expanding usage into new teams and workflows \n\n
Data-Driven Account Management
\n\n
Leverage customer data and AI insights to proactively identify risks and expansion opportunities \n
Monitor health scores, usage trends, and engagement signals to drive action \n
Use AI tools to surface recommendations and next best actions \n\n
Retention & Growth
\n\n
Own renewal strategy and mitigate churn/contraction risk \n
Identify and drive expansion opportunities (upsell/cross-sell), especially tied to AI value\n
Partner with Sales and RevOps to align on account strategy \n\n
Cross-Functional Collaboration
\n\n
Represent the voice of the customer back into Product and Marketing, particularly on agent performance, prompt quality, and adoption friction \n
Partner with Professional Services on onboarding and complex implementations \n
Provide feedback on AI models, accuracy, and customer sentiment \n\n
\n
\n
Required Qualifications
\n\n5+ years in Customer Success, Account Management, GTM/RevOps, Consulting, or a sales-process/technology advisory role, ideally at a SaaS company with complex, multi-product, AI-enabled offerings \nDemonstrated experience driving software or platform adoption and leading change management with sellers and frontline sales managers \nStrong executive presence and the ability to influence VP/C-level stakeholders on AI GTM strategy and organizational change, not just product usage \nComfort working with AI/agent-based products and translating technical capability into business outcomes for non-technical stakeholders \nExperience managing enterprise customer relationships \nStrong analytical mindset with the ability to interpret data and translate into action \nProven track record of driving renewals, expansion, and customer outcomes \nStrategic thinking and consultative problem-solving mindset \n\nPreferred Qualifications (AI-Focused)
\n\nExperience working with AI/ML-powered products or automation tools \nFamiliarity with concepts like predictive analytics, generative AI, or workflow automation \nWorking knowledge of core GTM workflows — inbound and outbound prospecting, pipeline management, retain/expand motions, forecasting, and manager coaching cadences — along with familiarity operating alongside the personas who own them (CROs, VPs of Sales, frontline sales managers, RevOps, and CSMs) \nWorking knowledge of how to create prompts and consistent use of tools like Claude, Gemini, etc. \nExperience using platforms like Salesforce, Gainsight, or Outreach \nCuriosity and adaptability in a fast-evolving AI landscape \nRisk management and mitigation planning experience \n"}],"salaryRange":{"max":175000,"currency":"USD","interval":"per-year-salary","min":145000},"salaryDescription":"Compensation for this role is comprised of an annual base salary and a variable component, ranging between $145,000 - $175,000 OTE. You may also be offered incentive compensation, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"Compensation for this role is comprised of an annual base salary and a variable component, ranging between $145,000 - $175,000 OTE. You may also be offered incentive compensation, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your recruiter will share specific details based on your location and role during the hiring process. \n","text":"Senior GTM AI Advisor (Customer Success Manager)","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
About the Team
\n\n
\n
Our AI Advisors are where the promise of the platform becomes real for our customers. We act as trusted advisors — to our customers and to each other — partnering across Sales, Product, Marketing, and Professional Services as one team working toward the same outcome: customers who see measurable value and keep coming back for more. AI is part of how we get there — sharpening the insights we bring to every customer conversation. We lead with a customer-first mindset, take ownership of the results we commit to, and bring the curiosity to keep learning as the way our customers' work continues to evolve.
\n
\n
\n
The Role
\n\n
\n
We're looking for a strategic, data-driven Senior AI GTM Advisor to partner with customers in maximizing value from our platform — leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation. AI is transforming how our customers operate, and this role makes sure they adopt it while they realize its full value, moving from manual processes to intelligent, automated workflows that drive real business impact.
\n
\n
\n
Success in this role shows up in the numbers our customers and Outreach both care about; Net Revenue Retention, Gross Retention, and AI feature adoption; because when customers realize value, growth follows.
\n
\n
#LI-LT
Why You’ll Love It Here
\n
\n● 25 days holiday + 8 bank holidays
\n● Outreach contributes with monthly contribution towards your pension
\n● Private medical care for employee and spouse/family with Program Health Plus
\n● Cashplan is offered through Medicash to help offset out of pocket medical related expenses
\n● Dental coverage
\n● Life insurance at 4x annual salary
\n● 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave
\n● A parental leave program that includes not just extended time off but options for a paid night nurse
\n● Opportunity to be part of company success via equity program
\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
\n● Employee referral bonuses to encourage the addition of great new people to the team
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Customer Success","location":"London","team":"Customer Success Managers","allLocations":["London"]},"createdAt":1790624962485,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team\nOur AI Advisors are where the promise of the platform becomes real for our customers. We act as trusted advisors — to our customers and to each other — partnering across Sales, Product, Marketing, and Professional Services as one team working towards the same outcome: customers who see measurable value and keep coming back for more. AI is part of how we get there — sharpening the insights we bring to every customer conversation. We lead with a customer-first mindset, take ownership of the results we commit to, and bring the curiosity to keep learning as the way our customers' work continues to evolve.\nThe Role\nWe're looking for a strategic, data-driven Senior GTM AI Advisor to partner with customers in maximising value from our platform — leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation. AI is transforming how our customers operate, and this role makes sure they adopt it while they realise its full value, moving from manual processes to intelligent, automated workflows that drive real business impact.\nSuccess in this role shows up in the numbers our customers and Outreach both care about; Net Revenue Retention, Gross Retention, and AI feature adoption; because when customers realise value, growth follows.\nLocation: 2 days/week in the London office is required for this position. No relocation can be offered at this time. \n\n\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
About the Team
\n
Our AI Advisors are where the promise of the platform becomes real for our customers. We act as trusted advisors — to our customers and to each other — partnering across Sales, Product, Marketing, and Professional Services as one team working towards the same outcome: customers who see measurable value and keep coming back for more. AI is part of how we get there — sharpening the insights we bring to every customer conversation. We lead with a customer-first mindset, take ownership of the results we commit to, and bring the curiosity to keep learning as the way our customers' work continues to evolve.
\n
The Role
\n
We're looking for a strategic, data-driven Senior GTM AI Advisor to partner with customers in maximising value from our platform — leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation. AI is transforming how our customers operate, and this role makes sure they adopt it while they realise its full value, moving from manual processes to intelligent, automated workflows that drive real business impact.
\n
Success in this role shows up in the numbers our customers and Outreach both care about; Net Revenue Retention, Gross Retention, and AI feature adoption; because when customers realise value, growth follows.
\n
Location: 2 days/week in the London office is required for this position. No relocation can be offered at this time.
\n
\n
Customer Outcomes & Value Realisation
\n\n
\nOwn a portfolio of customers and ensure they achieve measurable business outcomes
\n\n
\nDrive adoption of core platform capabilities, with a focus on AI-powered features and credit consumption
\n\n
\nLead Executive Business Reviews (EBRs) tied to ROI, productivity gains, and revenue impact
\n\n\n
AI Adoption & Enablement
\n\n
\nEducate customers on AI capabilities (e.g., automation, predictive insights, personalisation)
\n\n
\nOwn credit consumption as a primary, accountable metric for their book of named accounts
\n\n
\nDefine and prioritise AI use cases with the customer — translating a customer's GTM motion (prospecting, pipeline management, forecasting, coaching) into a sequenced roadmap of Amplify agent use cases that drives sustained adoption
\n\n
\nLead hands-on change management with sellers and revenue leaders — running enablement sessions, coaching frontline adoption habits, and working with customer managers so the platform is adopted
\n\n
\nAct as a strategist and influencer on the customer's AI GTM strategy — shaping how and where AI agents get embedded into the customer's sales process, and helping to build the internal business case for expanding usage into new teams and workflows
\n\n\n
Data-Driven Account Management
\n\n
\nLeverage customer data and AI insights to proactively identify risks and expansion opportunities
\n\n
\nMonitor health scores, usage trends, and engagement signals to drive action
\n\n
\nUse AI tools to surface recommendations and next best actions
\n\n\n
Retention & Growth
\n\n
\nOwn renewal strategy and mitigate churn/contraction risk
\n\n
\nIdentify and drive expansion opportunities (upsell/cross-sell), especially tied to AI value
\n\n
\nPartner with Sales and RevOps to align on account strategy
\n\n\n
Cross-Functional Collaboration
\n\n
\nRepresent the voice of the customer back into Product and Marketing, particularly on agent performance, prompt quality, and adoption friction
\n\n
\nPartner with Professional Services on onboarding and complex implementations
\n\n
\nProvide feedback on AI models, accuracy, and customer sentiment
\n\n\n
\n
Required Qualifications
\n\n
\n5+ years in Customer Success, Account Management, GTM/RevOps, Consulting, or a sales-process/technology advisory role, ideally at a SaaS company with complex, multi-product, AI-enabled offerings
\n\n
\nDemonstrated experience driving software or platform adoption and leading change management with sellers and frontline sales managers
\n\n
\nStrong executive presence and the ability to influence VP/C-level stakeholders on AI GTM strategy and organisational change, not just product usage
\n\n
\nComfort working with AI/agent-based products and translating technical capability into business outcomes for non-technical stakeholders
\n\n
\nExperience managing enterprise customer relationships
\n\n
\nStrong analytical mindset with the ability to interpret data and translate into action
\n\n
\nProven track record of driving renewals, expansion, and customer outcomes
\n\n
\nStrategic thinking and consultative problem-solving mindset
\n\n\n
Preferred Qualifications (AI-Focused)
\n\n
\nExperience working with AI/ML-powered products or automation tools
\n\n
\nFamiliarity with concepts like predictive analytics, generative AI, or workflow automation
\n\n
\nWorking knowledge of core GTM workflows — inbound and outbound prospecting, pipeline management, retain/expand motions, forecasting, and manager coaching cadences — along with familiarity operating alongside the personas who own them (CROs, VPs of Sales, frontline sales managers, RevOps, and CSMs)
\n\n
\nWorking knowledge of how to create prompts and consistent use of tools like Claude, Gemini, etc.
\n\n
\nExperience using platforms like Salesforce, Gainsight, or Outreach
\n\n
\nCuriosity and adaptability in a fast-evolving AI landscape
\n\n
\nRisk management and mitigation planning experience
\n\n\n
About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
About the Team
\n
Our AI Advisors are where the promise of the platform becomes real for our customers. We act as trusted advisors — to our customers and to each other — partnering across Sales, Product, Marketing, and Professional Services as one team working towards the same outcome: customers who see measurable value and keep coming back for more. AI is part of how we get there — sharpening the insights we bring to every customer conversation. We lead with a customer-first mindset, take ownership of the results we commit to, and bring the curiosity to keep learning as the way our customers' work continues to evolve.
\n
The Role
\n
We're looking for a strategic, data-driven Senior GTM AI Advisor to partner with customers in maximising value from our platform — leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation. AI is transforming how our customers operate, and this role makes sure they adopt it while they realise its full value, moving from manual processes to intelligent, automated workflows that drive real business impact.
\n
Success in this role shows up in the numbers our customers and Outreach both care about; Net Revenue Retention, Gross Retention, and AI feature adoption; because when customers realise value, growth follows.
\n
Location: 2 days/week in the London office is required for this position. No relocation can be offered at this time.
\n
#LI-AM1
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Enablement","location":"United States","team":"Enablement","allLocations":["United States"]},"createdAt":1790360308387,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team\nOur GTM Enablement team sits at the center of how Outreach's GTM organization performs, turning strategic priorities into the programs, training, and coaching that drives confident execution. We partner closely with GTM leadership and Product and Product Marketing to build systems that scale with the business rather than one-off initiatives. We measure ourselves by the adoption and business results our programs actually drive. We're curious about how AI can sharpen coaching, surface adoption risk earlier, and free up more of our time for the strategic work that moves the business forward.\nThe Role\nOutreach is a leader in AI Revenue Orchestration software and one of the fastest-growing technology companies in the country. In order to sustain our success, we must continue to set up our internal teams for excellence. This role partners closely with senior leaders and their enablement partners to turn strategic priorities into repeatable, data backed programs that scale with the business. You will build durable, scalable systems and apply structured change management to drive lasting adoption and measurable impact on GTM KPIs.\nAI is becoming part of how enablement works day to day. You'll use it to spot patterns in calls and surface coaching insights faster, ensure the right content reaches reps at the moment they need it, and design programs to free up time for strategic priorities and work.\nLocation: Remote, United States\n\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
About the Team
\n
Our GTM Enablement team sits at the center of how Outreach's GTM organization performs, turning strategic priorities into the programs, training, and coaching that drives confident execution. We partner closely with GTM leadership and Product and Product Marketing to build systems that scale with the business rather than one-off initiatives. We measure ourselves by the adoption and business results our programs actually drive. We're curious about how AI can sharpen coaching, surface adoption risk earlier, and free up more of our time for the strategic work that moves the business forward.
\n
The Role
\n
Outreach is a leader in AI Revenue Orchestration software and one of the fastest-growing technology companies in the country. In order to sustain our success, we must continue to set up our internal teams for excellence. This role partners closely with senior leaders and their enablement partners to turn strategic priorities into repeatable, data backed programs that scale with the business. You will build durable, scalable systems and apply structured change management to drive lasting adoption and measurable impact on GTM KPIs.
\n
AI is becoming part of how enablement works day to day. You'll use it to spot patterns in calls and surface coaching insights faster, ensure the right content reaches reps at the moment they need it, and design programs to free up time for strategic priorities and work.
\n
Location: Remote, United States\n
Strategic Program Ownership & Change Management
\n
\n- \n
Lead GTM enablement for key strategic programs, each with a clear KPI, a sustainable operating cadence, and a change management plan (e.g., ADKAR or similar) to drive adoption past initial rollout.
\n \n- \n
Define program charters and success metrics with GTM leadership.
\n \n- \n
Report program impact against KPIs such as pipeline generation, quota attainment, and win rate.
\n \n\nOnboarding & Ramp
\n\n- \n
Incorporate programs and processes into a sustainable onboarding motion that gets new hires to full productivity as quickly as possible.
\n \n\nSkill Training & Coaching
\n\n- \n
Enable reps to consistently articulate our value to customers through a sustained coaching motion that reinforces our sales methodology.
\n \n- \n
Support a manager-led coaching program and drive a recurring storytelling improvement cadence tied to win-rate and quota-attainment data.
\n \n\nCompetitive Enablement
\n
\n\n
\n3+ years developing learning programs for sales or revenue teams or equivalent experience.
\n\n
\n3+ years of experience working in a SaaS organization.
\n\n
\nExperience in leveraging AI in coaching, content delivery, and program measurement.
\n\n
\nPrior experience with LMS & CMS platform[s].
\n\n
\nExperience designing programs built for long-term sustainability and scale, not just one-time rollouts. A passion for the learner experience and familiarity with adult learning theory.
\n\n
\nExperience applying structured change management methodologies (e.g., the ADKAR model or similar) to drive adoption of new programs, tools, or processes.
\n\n
\nAbility to define, track, and analyze KPIs tied to enablement programs (e.g., ramp time, quota attainment, adoption rates), and use data insights to drive decisions.
\n\n
\nExperience working in rapidly changing and dynamic environments.
\n\n
\nExceptional communication skills and a successful history of cross-functional collaboration.
\n\n
\nAbility to balance a focus on measurable outcomes with empathy for people, customers, and the business.
\n\n
\nUnderstanding of different sales methodologies (e.g., Challenger Sale, Command of the Message).
\n\n\n
Nice to Haves
\n\n
\nInvolvement in sales enablement groups (e.g., Sales Enablement Society).
\n\n
\nKirkpatrick, Gagne, and Bloom mean something to you.
\n\n
\nExperience using Outreach.
\n\n
\nExperience with AI powered two way role play
\n\n\n
The annual base salary range for this role is $95,000-$125,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The annual base salary range for this role is $95,000-$125,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Senior GTM Enablement Manager","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
About the Team
\n
Our GTM Enablement team sits at the center of how Outreach's GTM organization performs, turning strategic priorities into the programs, training, and coaching that drives confident execution. We partner closely with GTM leadership and Product and Product Marketing to build systems that scale with the business rather than one-off initiatives. We measure ourselves by the adoption and business results our programs actually drive. We're curious about how AI can sharpen coaching, surface adoption risk earlier, and free up more of our time for the strategic work that moves the business forward.
\n
The Role
\n
Outreach is a leader in AI Revenue Orchestration software and one of the fastest-growing technology companies in the country. In order to sustain our success, we must continue to set up our internal teams for excellence. This role partners closely with senior leaders and their enablement partners to turn strategic priorities into repeatable, data backed programs that scale with the business. You will build durable, scalable systems and apply structured change management to drive lasting adoption and measurable impact on GTM KPIs.
\n
AI is becoming part of how enablement works day to day. You'll use it to spot patterns in calls and surface coaching insights faster, ensure the right content reaches reps at the moment they need it, and design programs to free up time for strategic priorities and work.
\n
Location: Remote, United States
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"People","location":"Seattle, WA","team":"HR","allLocations":["Seattle, WA"]},"createdAt":1786631306423,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nThe Role\nWe are looking for a dynamic HR professional to join our People Business Partner team supporting the Product, Design, Engineering, Security, & Support (PDESS) teams within Outreach. Candidates should have had success in supporting engineering & product populations before, including Product Design, Product Management, Technical Program Management, Software Engineers, Test Engineers, Data Scientists, etc. The ideal candidate will be operationally strong in HR practitioner work but will also demonstrate a deep curiosity for our business and leverage that understanding to support the businesses' future strategy needs. Our teams run quick and lean as most startups do – therefore the successful candidate will be one that has worked within startup and/or scaling environments and is familiar with the pace. \n \nYou'll act as the primary People partner to our Chief Product Officer, Chief Technical Officer, Chief Information Security Officer, VP of Technical Support, and VP of Design, advising these leaders on organizational design, talent strategy, workforce planning, and people-related decision-making. At the same time, you'll lead a small, distributed team of two Senior People Business Partners based in our Prague, Czechia and Hyderabad, India offices, ensuring consistent, high-quality HR partnership across time zones and cultures. This role sits at the intersection of strategic HR leadership and hands-on people management. You'll need to be equally comfortable advising a C-suite executive on succession planning as you are coaching your own direct reports through a complex employee relations issue. As our company continues to scale internationally, you'll play a key role in ensuring our People function operates as a true business partner, not just a support function, to the teams building and securing our product. \n \nYou will also closely partner with the other members of the People Team including the People Operations teams, Talent Acquisitions team and Compensation teams. Your knowledge about HR programs and process will be valued and appreciated in things such as: Performance Reviews, Performance Management, Engagement Surveys, Career Ladders and Manager Development. \n \nLocation: Seattle (Hybrid – minimum one day per week in-office) \n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
The Role
\nWe are looking for a dynamic HR professional to join our People Business Partner team supporting the Product, Design, Engineering, Security, & Support (PDESS) teams within Outreach. Candidates should have had success in supporting engineering & product populations before, including Product Design, Product Management, Technical Program Management, Software Engineers, Test Engineers, Data Scientists, etc. The ideal candidate will be operationally strong in HR practitioner work but will also demonstrate a deep curiosity for our business and leverage that understanding to support the businesses' future strategy needs. Our teams run quick and lean as most startups do – therefore the successful candidate will be one that has worked within startup and/or scaling environments and is familiar with the pace.
\n
\nYou'll act as the primary People partner to our Chief Product Officer, Chief Technical Officer, Chief Information Security Officer, VP of Technical Support, and VP of Design, advising these leaders on organizational design, talent strategy, workforce planning, and people-related decision-making. At the same time, you'll lead a small, distributed team of two Senior People Business Partners based in our Prague, Czechia and Hyderabad, India offices, ensuring consistent, high-quality HR partnership across time zones and cultures. This role sits at the intersection of strategic HR leadership and hands-on people management. You'll need to be equally comfortable advising a C-suite executive on succession planning as you are coaching your own direct reports through a complex employee relations issue. As our company continues to scale internationally, you'll play a key role in ensuring our People function operates as a true business partner, not just a support function, to the teams building and securing our product.
\n
\nYou will also closely partner with the other members of the People Team including the People Operations teams, Talent Acquisitions team and Compensation teams. Your knowledge about HR programs and process will be valued and appreciated in things such as: Performance Reviews, Performance Management, Engagement Surveys, Career Ladders and Manager Development.
\n
\nLocation: Seattle (Hybrid – minimum one day per week in-office)
","id":"8377dfeb-3531-43fa-9f9e-bfeedb1b3ad7","lists":[{"text":"Your Daily Adventures Will Include","content":"\n
\n
\n
\n
\n- \n
Manage complex employee relations cases, ensuring fairness, consistency, and compliance with employment laws while mitigating risk and fostering trust. Conducting internal investigations with confidentiality and quickness while aligning with employment law. Working with employees and managers to resolve and document issues appropriately
\n \n\n
\n
\n
\n
\n- \n
Collaborate with other People Business Partners to develop People programs, such as: performance reviews, promotions, compensation cycles, and engagement surveys, customizing approaches to meet the unique needs of the business
\n \n\n
\n
\n
\n
\n
\n- \n
Provide data-driven insights and recommendations on org health, attrition risk, engagement, and team effectiveness
\n \n\n
\n
\n
\n
\n
\n
\n- \n
Setting clear priorities, providing coaching, and building capability within your team so they can operate as strong, autonomous HR partners to their local stakeholders
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
8+ years of progressive HR/People experience, including significant time as an HR Business Partner or People Business Partner supporting technical functions (Product, Engineering, Security, IT, or similar)
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n- \n
Strong analytical skills, with the ability to leverage data to inform decisions, solve complex challenges, and drive measurable outcomes
\n \n\n
\n
\n
\n
\n
\n
\n
The annual base salary range for this role is $170,000 - $185,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The annual base salary range for this role is $170,000 - $185,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Senior Manager, People Business Partners (PDESS)","country":"US","workplaceType":"hybrid","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"The Role
\nWe are looking for a dynamic HR professional to join our People Business Partner team supporting the Product, Design, Engineering, Security, & Support (PDESS) teams within Outreach. Candidates should have had success in supporting engineering & product populations before, including Product Design, Product Management, Technical Program Management, Software Engineers, Test Engineers, Data Scientists, etc. The ideal candidate will be operationally strong in HR practitioner work but will also demonstrate a deep curiosity for our business and leverage that understanding to support the businesses' future strategy needs. Our teams run quick and lean as most startups do – therefore the successful candidate will be one that has worked within startup and/or scaling environments and is familiar with the pace.
\n
\nYou'll act as the primary People partner to our Chief Product Officer, Chief Technical Officer, Chief Information Security Officer, VP of Technical Support, and VP of Design, advising these leaders on organizational design, talent strategy, workforce planning, and people-related decision-making. At the same time, you'll lead a small, distributed team of two Senior People Business Partners based in our Prague, Czechia and Hyderabad, India offices, ensuring consistent, high-quality HR partnership across time zones and cultures. This role sits at the intersection of strategic HR leadership and hands-on people management. You'll need to be equally comfortable advising a C-suite executive on succession planning as you are coaching your own direct reports through a complex employee relations issue. As our company continues to scale internationally, you'll play a key role in ensuring our People function operates as a true business partner, not just a support function, to the teams building and securing our product.
\n
\nYou will also closely partner with the other members of the People Team including the People Operations teams, Talent Acquisitions team and Compensation teams. Your knowledge about HR programs and process will be valued and appreciated in things such as: Performance Reviews, Performance Management, Engagement Surveys, Career Ladders and Manager Development.
\n
\nLocation: Seattle (Hybrid – minimum one day per week in-office)
","descriptionBodyPlain":"The Role\nWe are looking for a dynamic HR professional to join our People Business Partner team supporting the Product, Design, Engineering, Security, & Support (PDESS) teams within Outreach. Candidates should have had success in supporting engineering & product populations before, including Product Design, Product Management, Technical Program Management, Software Engineers, Test Engineers, Data Scientists, etc. The ideal candidate will be operationally strong in HR practitioner work but will also demonstrate a deep curiosity for our business and leverage that understanding to support the businesses' future strategy needs. Our teams run quick and lean as most startups do – therefore the successful candidate will be one that has worked within startup and/or scaling environments and is familiar with the pace. \n \nYou'll act as the primary People partner to our Chief Product Officer, Chief Technical Officer, Chief Information Security Officer, VP of Technical Support, and VP of Design, advising these leaders on organizational design, talent strategy, workforce planning, and people-related decision-making. At the same time, you'll lead a small, distributed team of two Senior People Business Partners based in our Prague, Czechia and Hyderabad, India offices, ensuring consistent, high-quality HR partnership across time zones and cultures. This role sits at the intersection of strategic HR leadership and hands-on people management. You'll need to be equally comfortable advising a C-suite executive on succession planning as you are coaching your own direct reports through a complex employee relations issue. As our company continues to scale internationally, you'll play a key role in ensuring our People function operates as a true business partner, not just a support function, to the teams building and securing our product. \n \nYou will also closely partner with the other members of the People Team including the People Operations teams, Talent Acquisitions team and Compensation teams. Your knowledge about HR programs and process will be valued and appreciated in things such as: Performance Reviews, Performance Management, Engagement Surveys, Career Ladders and Manager Development. \n \nLocation: Seattle (Hybrid – minimum one day per week in-office) \n","hostedUrl":"https://jobs.lever.co/outreach/8377dfeb-3531-43fa-9f9e-bfeedb1b3ad7","applyUrl":"https://jobs.lever.co/outreach/8377dfeb-3531-43fa-9f9e-bfeedb1b3ad7/apply"},{"additionalPlain":"#LI-AK1\n#remote\n\n\nWhy You’ll Love It Here\n \n• Flexible time off \n• 401k to help you save for the future\n• Generous medical, dental, and vision coverage for full-time employees and their dependents \n• A parental leave program that includes options for a paid night nurse, and a gradual return to work\n• Infertility/ assisted reproductive services benefit\n• Employee referral bonuses to encourage the addition of great new people to the team\n• Snacks and beverages in the Office, along with fun events to celebrate\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military \n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"#LI-AK1
\n#remote
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Professional Services and Education","location":"United States","team":"Professional Services","allLocations":["United States"]},"createdAt":1789597660709,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nOur Professional Services team is the main point of contact with Outreach customers after a sale is complete. We are leading experts on AI agent delivery, Sales Engagement, Conversational Intelligence, and Forecasting who bring innovation to implementation each and every day. As a vital part of our customer success ecosystem, we make sure a customer's initial onboarding and implementation are exceptional. We educate our customers on the benefits and features of our core product, inspire their organization, and help them immediately start exceeding their KPIs. \n \nThe Role \nAs a Senior Professional Services Consultant, you are a trusted advisor to customers who have just purchased Outreach, and you ensure their onboarding and services experience is exceptional. You provide strategic insight throughout the implementation and partner with customers on overall platform best practices, GTM strategy, technical configuration, change management methods, and how best to engage their teams to drive adoption. You work across Sales, Presales, Customer Success, Education, Support, Product, and Engineering to keep the customer journey well documented, handoffs seamless, and customer feedback captured. \nAI is changing how our consultants work. You will use it to turn discovery conversations into clear requirements faster, spot adoption risk earlier in usage data, and spend more of your time on the strategic guidance customers hire us for. \n \nLocation: Candidates based in the Eastern or Central United States are preferred.\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the Team
\n\n
\n
Our Professional Services team is the main point of contact with Outreach customers after a sale is complete. We are leading experts on AI agent delivery, Sales Engagement, Conversational Intelligence, and Forecasting who bring innovation to implementation each and every day. As a vital part of our customer success ecosystem, we make sure a customer's initial onboarding and implementation are exceptional. We educate our customers on the benefits and features of our core product, inspire their organization, and help them immediately start exceeding their KPIs.
\n
\n
\nThe Role
\n\n
\n
As a Senior Professional Services Consultant, you are a trusted advisor to customers who have just purchased Outreach, and you ensure their onboarding and services experience is exceptional. You provide strategic insight throughout the implementation and partner with customers on overall platform best practices, GTM strategy, technical configuration, change management methods, and how best to engage their teams to drive adoption. You work across Sales, Presales, Customer Success, Education, Support, Product, and Engineering to keep the customer journey well documented, handoffs seamless, and customer feedback captured.
\n
\n
\n
AI is changing how our consultants work. You will use it to turn discovery conversations into clear requirements faster, spot adoption risk earlier in usage data, and spend more of your time on the strategic guidance customers hire us for.
\n
\n
\nLocation: Candidates based in the Eastern or Central United States are preferred.
","id":"657cceb1-3b93-4c89-9b39-d2acc1ded6e3","lists":[{"text":"Your Daily Adventures Will Include ","content":"\n
\n
\n
\n- \n
Deliver implementations on time, keeping customer teams up and running against agreed milestones.
\n \n- \n
Own delivery of Outreach's AI Agents — Research Agent, Revenue Agent, Personalization Agent, Deal Agent, and Meeting Prep Agent — from configuration and prompt engineering, through adoption.
\n \n\n
\n
\n
\n- \n
Demonstrate project management excellence, including keeping stakeholders on track, staying within budget and margin, managing risk, meeting milestones on time, and securing customer sign-off at project completion.
\n \n\n
\n
\n
\n
\n- \n
Support existing customers who purchase additional services post-launch, including managed services, optimizations, technical audits, and expansions.
\n \n\n
\n
\n
\n
\n
\n
\n
\n- \n
Contribute to defining and refining initiatives, methodologies, assets, and programs within Professional Services — including how AI is embedded into our delivery workflows.
\n \n\n
\n
\n
\n
\n- \n
Experienced Consultant - You have 5+ years of experience in professional services, consulting, implementation, or a related field (e.g., customer success), acting as a strategic advisor to customers ranging from SMB to Enterprise, ideally in a SaaS environment.
\n \n\n
\n
\n
\n- \n
Consultant and Trusted Advisor - You have a proven track record of building trust and developing client relationships while ensuring customer satisfaction through implementation excellence, including inspiring, educating, driving adoption, consultative stakeholder management, and comfort with change management.
\n \n- AI-Forward - You proactively adopt new AI tools and techniques to sharpen your work, and you bring that expertise into customer conversations rather than waiting to be told what the tools can do.
\n- Bonus: AI Agent Experience - Hands-on experience configuring, tuning, or piloting AI agents — including prompt engineering and agent workflow design — is a strong plus.
\n- Project Manager - You drive initiatives with clear expectations, manage risk, and identify and adhere to project timelines.
\n- Stakeholder Influence - You communicate credibly at every level of a customer organization, from analysts to management to executive leadership.
\n- Proactive and Self-Driven - You are a proven self-starter and able to come up to speed on complex, difficult concepts with minimal assistance. A plus if you have a history of improving processes, methodologies, programs, or frameworks!
\n- Strategic Problem Solver - You have the ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions.
\n- Technical Aptitude - You have the ability to understand deep technical aspects of a product and educate others using simplified explanations, with a track record of learning new tools and processes in a fast-paced environment.
\n\n
\n
The annual base salary range for this role is $100,000-$135,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The annual base salary range for this role is $100,000-$135,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Senior Professional Services Consultant","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
\n
About the Team
\n\n
\n
Our Professional Services team is the main point of contact with Outreach customers after a sale is complete. We are leading experts on AI agent delivery, Sales Engagement, Conversational Intelligence, and Forecasting who bring innovation to implementation each and every day. As a vital part of our customer success ecosystem, we make sure a customer's initial onboarding and implementation are exceptional. We educate our customers on the benefits and features of our core product, inspire their organization, and help them immediately start exceeding their KPIs.
\n
\n
\nThe Role
\n\n
\n
As a Senior Professional Services Consultant, you are a trusted advisor to customers who have just purchased Outreach, and you ensure their onboarding and services experience is exceptional. You provide strategic insight throughout the implementation and partner with customers on overall platform best practices, GTM strategy, technical configuration, change management methods, and how best to engage their teams to drive adoption. You work across Sales, Presales, Customer Success, Education, Support, Product, and Engineering to keep the customer journey well documented, handoffs seamless, and customer feedback captured.
\n
\n
\n
AI is changing how our consultants work. You will use it to turn discovery conversations into clear requirements faster, spot adoption risk earlier in usage data, and spend more of your time on the strategic guidance customers hire us for.
\n
\n
\nLocation: Candidates based in the Eastern or Central United States are preferred.
","descriptionBodyPlain":"About the Team \nOur Professional Services team is the main point of contact with Outreach customers after a sale is complete. We are leading experts on AI agent delivery, Sales Engagement, Conversational Intelligence, and Forecasting who bring innovation to implementation each and every day. As a vital part of our customer success ecosystem, we make sure a customer's initial onboarding and implementation are exceptional. We educate our customers on the benefits and features of our core product, inspire their organization, and help them immediately start exceeding their KPIs. \n \nThe Role \nAs a Senior Professional Services Consultant, you are a trusted advisor to customers who have just purchased Outreach, and you ensure their onboarding and services experience is exceptional. You provide strategic insight throughout the implementation and partner with customers on overall platform best practices, GTM strategy, technical configuration, change management methods, and how best to engage their teams to drive adoption. You work across Sales, Presales, Customer Success, Education, Support, Product, and Engineering to keep the customer journey well documented, handoffs seamless, and customer feedback captured. \nAI is changing how our consultants work. You will use it to turn discovery conversations into clear requirements faster, spot adoption risk earlier in usage data, and spend more of your time on the strategic guidance customers hire us for. \n \nLocation: Candidates based in the Eastern or Central United States are preferred.\n","hostedUrl":"https://jobs.lever.co/outreach/657cceb1-3b93-4c89-9b39-d2acc1ded6e3","applyUrl":"https://jobs.lever.co/outreach/657cceb1-3b93-4c89-9b39-d2acc1ded6e3/apply"},{"additionalPlain":"#LI-AK1\n#LIRemote\n\n\nWhy You’ll Love It Here\n \n• Flexible time off \n• 401k to help you save for the future\n• Generous medical, dental, and vision coverage for full-time employees and their dependents \n• A parental leave program that includes options for a paid night nurse, and a gradual return to work\n• Infertility/ assisted reproductive services benefit\n• Employee referral bonuses to encourage the addition of great new people to the team\n• Snacks and beverages in the Office, along with fun events to celebrate\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military \n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"#LI-AK1
\n#LIRemote
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Professional Services and Education","location":"United States","team":"Professional Services","allLocations":["United States"]},"createdAt":1790632523137,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team\nThe Technical Consulting Practice is made up of leading experts on Outreach, CRM, and sales technologies who bring innovation to implementation each and every day. As a vital part of our onboarding and optimization processes, the technical consulting team ensures our customers utilize Outreach to the fullest technical potential while adhering to best practices.\n\nThe Role\nAs a Sr. Technical Consultant you will play an important role working as a technical subject matter expert in a wide variety of SaaS technologies within the Professional Services line of business. You will work closely with internal and external consultants and technology experts to implement, upgrade, and configure various solutions in our sales engagement platform. This role will play a key part in our expanding AI initiatives, supporting customers in enabling and configuring AI capabilities within our platform. You will also act as a trusted advisor, helping organizations adopt and operationalize AI to drive measurable business value. The success of this role will be measured by the overall business impact, client adoption of technology best practices, and quality of platform setup conducted by the consultant.\n \nLocation: Remote within the U.S., with a preference for candidates based on the East Coast.\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
\nThe Technical Consulting Practice is made up of leading experts on Outreach, CRM, and sales technologies who bring innovation to implementation each and every day. As a vital part of our onboarding and optimization processes, the technical consulting team ensures our customers utilize Outreach to the fullest technical potential while adhering to best practices.
\n
The Role
\nAs a Sr. Technical Consultant you will play an important role working as a technical subject matter expert in a wide variety of SaaS technologies within the Professional Services line of business. You will work closely with internal and external consultants and technology experts to implement, upgrade, and configure various solutions in our sales engagement platform. This role will play a key part in our expanding AI initiatives, supporting customers in enabling and configuring AI capabilities within our platform. You will also act as a trusted advisor, helping organizations adopt and operationalize AI to drive measurable business value. The success of this role will be measured by the overall business impact, client adoption of technology best practices, and quality of platform setup conducted by the consultant.
\n
\nLocation: Remote within the U.S., with a preference for candidates based on the East Coast.
","id":"6d7385d5-05e4-4de3-9877-139da7dac605","lists":[{"text":"Your Daily Adventures Will Include","content":"\nManage and execute on implementations & projects for customers, including AI-enabled solution deployments within our platform\nPerform detailed discovery with customers around their CRM usage and translate that to Outreach integration functionality\nServe as the go-to subject matter expert on Outreach technologies and AI features for internal and external stakeholders\nPartner with Program & Project Managers, Professional Services Consultants, Trainers, and customer stakeholders to successfully drive projects to completion\nExplore client processes and distill information from multiple sources to inform complex configuration setup and integration design\nSupport the adoption of AI-enabled workflows\nCollaborate with client technical experts to establish a thorough configuration testing plan\n"},{"text":"Our Vision of You","content":"\n\n
\nExperienced Technical Consultant - you have 4-5 years of experience working in a SaaS consulting role, with at least 2 years of experience in a technical or support role
\n\n
\nTechnical Aptitude - You have a history of mastering new technologies and technical skills quickly and efficiently. You also have a demonstrated ability to enact creative technical testing and troubleshooting processes
\n\n
\nAI-Curious & Adaptable - You stay current on AI-enabled tools and workflows, pick up new AI capabilities quickly, and look for practical ways to apply automation and AI-driven insights to improve your work and your customers' outcomes
\n\n
\nConsultant & Trusted Advisor - You have the ability to discover the “how” and “why” of proposed solutions to determine feasibility and suggest alternatives
\n\n
\nStrategic Problem Solver - You have a history of collaborating with teammates and enterprise level customers to solve difficult problems. You have a willingness to theorize about complex integration solutions while also being able to jump in and get things done
\n\n
\nExceptional Communication Skills - You have experience successfully collaborating with client contacts at all levels of the organization chart and translating complex technical topics into language that can be understood by non-technical stakeholders
\n\n\n
\n\n
\nAbility to speak with expert knowledge about a broad spectrum of technical topics including APIs, CRM Integration, security, privacy, and integrations
\n\n
\nFamiliarity with front-end and back-end development technologies
\n\n
\nAdmin certification with a CRM, such as Salesforce or Dynamics, or another SaaS platform
\n\n
\nTrack record of leading with optimism to help others persevere in difficult situations
\n\n
\nExpertise in working with a Sales Engagement Platform
\n\n
\nHistory of working with internal Product or Engineering teams to improve product features and capabilities
\n\n\n
The base salary range for this role is $115,000-$135,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
","salaryDescriptionPlain":"The base salary range for this role is $115,000-$135,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n","text":"Senior Technical Consultant","country":"US","workplaceType":"remote","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"About the Team
\nThe Technical Consulting Practice is made up of leading experts on Outreach, CRM, and sales technologies who bring innovation to implementation each and every day. As a vital part of our onboarding and optimization processes, the technical consulting team ensures our customers utilize Outreach to the fullest technical potential while adhering to best practices.
\n
The Role
\nAs a Sr. Technical Consultant you will play an important role working as a technical subject matter expert in a wide variety of SaaS technologies within the Professional Services line of business. You will work closely with internal and external consultants and technology experts to implement, upgrade, and configure various solutions in our sales engagement platform. This role will play a key part in our expanding AI initiatives, supporting customers in enabling and configuring AI capabilities within our platform. You will also act as a trusted advisor, helping organizations adopt and operationalize AI to drive measurable business value. The success of this role will be measured by the overall business impact, client adoption of technology best practices, and quality of platform setup conducted by the consultant.
\n
\nLocation: Remote within the U.S., with a preference for candidates based on the East Coast.
","descriptionBodyPlain":"About the Team\nThe Technical Consulting Practice is made up of leading experts on Outreach, CRM, and sales technologies who bring innovation to implementation each and every day. As a vital part of our onboarding and optimization processes, the technical consulting team ensures our customers utilize Outreach to the fullest technical potential while adhering to best practices.\n\nThe Role\nAs a Sr. Technical Consultant you will play an important role working as a technical subject matter expert in a wide variety of SaaS technologies within the Professional Services line of business. You will work closely with internal and external consultants and technology experts to implement, upgrade, and configure various solutions in our sales engagement platform. This role will play a key part in our expanding AI initiatives, supporting customers in enabling and configuring AI capabilities within our platform. You will also act as a trusted advisor, helping organizations adopt and operationalize AI to drive measurable business value. The success of this role will be measured by the overall business impact, client adoption of technology best practices, and quality of platform setup conducted by the consultant.\n \nLocation: Remote within the U.S., with a preference for candidates based on the East Coast.\n","hostedUrl":"https://jobs.lever.co/outreach/6d7385d5-05e4-4de3-9877-139da7dac605","applyUrl":"https://jobs.lever.co/outreach/6d7385d5-05e4-4de3-9877-139da7dac605/apply"},{"additionalPlain":"Why You’ll Love It Here\n \n● Highly competitive salary\n● 25 days annual vacation time + sick time and casual leave\n● Group medical policy coverage available to employees and up to 5 eligible family members\n● OPD benefit covered up to INR 10,000\n● Life insurance and personal accident insurance at 3x annual CTC\n● 26 weeks of maternity leave pay, and 15 days of paternity leave pay\n● Opportunity to be part of company success via the RSU program\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military \n● Employee referral bonuses to encourage the addition of great new people to the team\n● Fun company and team outings because we play just as hard as we work\n \nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.\n","additional":"Why You’ll Love It Here
\n
\n● Highly competitive salary
\n● 25 days annual vacation time + sick time and casual leave
\n● Group medical policy coverage available to employees and up to 5 eligible family members
\n● OPD benefit covered up to INR 10,000
\n● Life insurance and personal accident insurance at 3x annual CTC
\n● 26 weeks of maternity leave pay, and 15 days of paternity leave pay
\n● Opportunity to be part of company success via the RSU program
\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
\n● Employee referral bonuses to encourage the addition of great new people to the team
\n● Fun company and team outings because we play just as hard as we work
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Engineering","location":"Hyderabad","team":"Engineering","allLocations":["Hyderabad"]},"createdAt":1783075622136,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team: \n \nData is at the core of Outreach's strategy. It drives us and our customers to the highest levels of success. We use it for everything from customer health scores and revenue dashboards to operational metrics of our AWS infrastructure, to helping increase product engagement and user productivity through natural language understanding, to predictive analytics and causal inference via experimentation. As our customer base continues to grow, we are looking towards new ways of leveraging our data to deeper understand our customers’ needs and deliver new products and features to help continuously improve their customer engagement workflows.\n \nThe mission of the Data Science team is to enable such continuous optimization by reconstructing customer engagement workflows from data, developing metrics to measure the success and efficiency of these workflows, and providing tools to support the optimization of these workflows.\n \nAs a member of the team, you will work closely with other data scientists, machine learning engineers, and application engineers to define and implement our strategy for delivering this mission.\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
\n
About the job:
\n\n
\n
\n
\n- We are looking for an Applied Scientist to join a dynamic and innovative AI platform team that is pushing the boundaries of what's possible in sales execution. If you are passionate about applying cutting-edge research in knowledge graphs and reasoning systems to real-world problems at scale, this is an exceptional opportunity to shape a core piece of Outreach's AI architecture from the ground up.
\n- Our team is building a per-tenant contextual knowledge graph that captures the full complexity of each customer's sales environment: accounts, deals, contacts, rep behaviors, competitive landscape, and the signals buried in calls, emails, and CRM activity. This graph powers contextual reasoning across the platform, driving next-best-action recommendations, deal risk signals, coaching suggestions, and competitive intelligence. In this pivotal role, you will design the underlying representations, extraction pipelines, and reasoning layers that make this possible, working closely with cross-functional engineering and product teams to deliver innovative, scalable, and reliable AI capabilities with direct impact on revenue outcomes.
\n
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Key Responsibilities:
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Knowledge Graph Design & Construction: Architect and evolve per-tenant knowledge graph schemas, including entity resolution, temporal modeling, and ontology design tailored to sales execution domains.\nInformation Extraction: Architect NLP pipelines that extract structured knowledge from unstructured conversational and document data (sales calls, emails, CRM notes), including coreference resolution, relation extraction, and event detection.\nContextual Reasoning & Recommendation: Design reasoning and inference layers over the knowledge graph to power next-best-action suggestions, deal risk scoring, coaching recommendations, and competitive intelligence surfaces.\nRepresentation Learning: Design and train graph-based models (GNNs, relational embeddings, link prediction) over heterogeneous, multi-relational graph structures to support downstream reasoning and retrieval tasks. Diagnose and address embedding quality issues including cold-start entities, and temporal drift. \nDomain Modeling: Formalize sales execution concepts such as deal stages, buyer engagement patterns, rep behaviors, and account health, into structured representations that ground the platform's AI capabilities. Extract ontology structure. Lead ontology versioning and migration. \nCross-functional Collaboration: Partner with engineering, product, and data teams to bring models from prototype to production, ensuring reliability and measurable impact at scale. \n\n\n
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Qualifications:
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PhD in a relevant field such as Computer Science, NLP, Machine Learning, or a related discipline with a focus on knowledge representation and reasoning, information extraction and relationship extraction, graph neural networks, recommendation systems, or conversation AI and dialogue systems.\nStrong engineering fundamentals. You can write production-quality code, not just prototype notebooks. Proficiency in Python; and graph databases or query languages (e.g., Neo4j, SPARQL, Cypher) is required.\nComfort with ambiguity. You can take a vague product goal and decompose it into concrete technical problems. You don't need a fully scoped spec to start making progress.\nA track record of building things: whether that's research prototypes that went beyond the paper, open-source contributions, or side projects that required real systems thinking. You understand the gap between a research prototype and a reliable production system, such as monitoring, data drift, latency, and operational excellence.\nStrong Ownership: Take end-to-end responsibility for research and model development initiatives, from problem formulation and data analysis through experimentation, production deployment, and ongoing performance monitoring, driving outcomes with minimal oversight.\nStrong communication skills with the ability to translate research concepts into product impact for cross-functional audiences.\nExperience mentoring or leading technical work. You've helped junior team members grow and have driven cross-team technical decisions. \n\n\n
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2+ years of hands-on experience applying knowledge graphs or graph-based learning methods to real-world data in a production setting.\nStrong fundamentals in at least two of: knowledge graph construction, information extraction, graph neural networks, or recommender systems. \nExperience working with large-scale unstructured text data (conversational transcripts, email, or similar)\nExperience with probabilistic graphical models, conversational AI, or sales/revenue domain data\nPublished research at top-tier venues \n\n\n
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Greenfield Architecture: Shape the design of a core AI system from the ground up, with the latitude to make foundational technical decisions that define the platform.\nDepth That Matters: This role genuinely requires PhD-level thinking; you will tackle problems in entity resolution, temporal reasoning, and graph learning that demand it.\nApplied Impact: Work with real production feedback loops and millions of sales interactions, not just benchmarks; see your models change how thousands of teams sell.\nHigh Leverage, Low Bureaucracy: Join a small, senior team where your contributions are visible, your ideas ship fast, and you have direct access to leadership.\nCareer Growth: Opportunity to lead initiatives and mentor engineers. \n\n\n
About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
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About the job:
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\n- We are looking for an Applied Scientist to join a dynamic and innovative AI platform team that is pushing the boundaries of what's possible in sales execution. If you are passionate about applying cutting-edge research in knowledge graphs and reasoning systems to real-world problems at scale, this is an exceptional opportunity to shape a core piece of Outreach's AI architecture from the ground up.
\n- Our team is building a per-tenant contextual knowledge graph that captures the full complexity of each customer's sales environment: accounts, deals, contacts, rep behaviors, competitive landscape, and the signals buried in calls, emails, and CRM activity. This graph powers contextual reasoning across the platform, driving next-best-action recommendations, deal risk signals, coaching suggestions, and competitive intelligence. In this pivotal role, you will design the underlying representations, extraction pipelines, and reasoning layers that make this possible, working closely with cross-functional engineering and product teams to deliver innovative, scalable, and reliable AI capabilities with direct impact on revenue outcomes.
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Why You’ll Love It Here
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\n● Highly competitive salary
\n● 25 days annual vacation time + sick time and casual leave
\n● Group medical policy coverage available to employees and up to 5 eligible family members
\n● OPD benefit covered up to INR 10,000
\n● Life insurance and personal accident insurance at 3x annual CTC
\n● 26 weeks of maternity leave pay, and 15 days of paternity leave pay
\n● Opportunity to be part of company success via the RSU program
\n● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
\n● Employee referral bonuses to encourage the addition of great new people to the team
\n● Fun company and team outings because we play just as hard as we work
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\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Product","location":"Hyderabad","team":"Product Design","allLocations":["Hyderabad"]},"createdAt":1792070960790,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nAbout the Team \nManaged Services sits within Professional Services. We're Outreach, CRM, and GTM technology experts who help customers get full value from the platform once implementation ends. \nOur Managed Service Consultants are trusted advisors. They drive adoption, flag risk, and grow usage, so customers keep exceeding their goals. \n \nThe Role \nYou'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption. \nYou'll own a portfolio of our most strategic accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption. You'll stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time. \nThe role mixes technology and business consulting with solution design and project management. You'll work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes. \nYou'll own results for your book of business against Managed Services KPIs, and report to a Practice Manager, Managed Services. \n \nKey Performance Indicators: Manage a book of business with an average QoQ utilization rate of 70%, with a focus on Amplify credit and product consumption — ultimately supporting renewal rates and the minimization of churn and contraction. \n \nLocation: This is a remote role, based in Hyderabad. There may be occasional in-person or team events and if asked to attend, it will be during local IST hours. \n \nWorking Hours: This is a customer-facing role and will require working US-based hours (night-shift allowance provided).\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
\n
The Role:
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Do you want to work at a company that’s recognized as a market leader and ship industry-defining products for specialist audiences? Do you enjoy designing concept models and user flows, as much as executing detailed interaction & UI designs and blazing new trails? Then this could be for you! We're looking for a talented designer to join our highly skilled, international Product Design team. This is an opportunity for a true craftsperson that is passionate about defining seamless workflow experiences that customers love to use every day.
\n
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You will design product experiences for our innovative AI-powered sales execution platform. Specifically, you will work on one of our core product line Guide - Conversational Intelligence solution. You’ll collaborate with teams that own some of the most frequently used product surfaces on the platform, and you will shape the product’s vision and roadmap with your cross-functional partners. You will grow a lot here – your experience at Outreach will take your skills to the next level.
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Check out a demo of our CI solution from one of our customers:
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Define elegant and well-considered product experiences that accelerate sales workflows for the Guide CI Product area \n\n\n
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Craft industry-leading system architectures, seamless user flows, usable interaction models, and highly polished visual UI designs for novel AI-powered features.
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Partner with our Product Managers to shape the product vision, conduct customer interviews, gather qualitative and quantitative insights to support your design work, and run usability studies to evaluate proposed solutions.
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Help us co-create a vibrant inclusive design culture shaped by team members across US, Czechia, India, with diverse backgrounds and perspectives, focused on mutual support and continuous improvement.
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Have a strong portfolio demonstrating experience in shaping product visions for AI-powered products, creating design concepts, customer journeys, beautiful and elegant visual UI designs, and crafting interaction details that solve complex customer problems. \n\n\n
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You’re able to define entirely new product propositions and solve significant interaction complexity without a clear precedent, esp. for AI-powered features, and have a deep understanding of emerging design patterns and best practices for AI products.
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You design and prototype at speed using the latest AI design tooling, exploring multiple solutions in parallel, proposing new interactions and UI patterns for conversational AI assistants, agentic automation workflows, prompt authoring patterns, observability and human-in-the-loop experiences.
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Are skilled in presenting and explaining your work, process, decisions, and rationale to cross-functional stakeholders and proactively seek feedback to deliver world-class designs.
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Skillfully gauge and adjust your process and deliverable fidelity for proposed solutions to meet the objectives. Including: early vision concepts, information architecture, low fidelity wireframes, user flows, prototypes, detailed visual design, and design specifications.
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Are passionate about the details and always keep pushing your work until it is refined, simple, elegant, and world-class.
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You exemplify, maintain, and improve our design processes, introducing new methods, frameworks, and tools, to improve the design team’s creativity and efficiency. Bonus points for driving whole initiatives from inception to shipped production code on your own.
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You communicate clearly and succinctly, both in written and verbal form, to various audiences across the business, including senior leadership.
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About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"\n
The Role:
\n\n\n
Do you want to work at a company that’s recognized as a market leader and ship industry-defining products for specialist audiences? Do you enjoy designing concept models and user flows, as much as executing detailed interaction & UI designs and blazing new trails? Then this could be for you! We're looking for a talented designer to join our highly skilled, international Product Design team. This is an opportunity for a true craftsperson that is passionate about defining seamless workflow experiences that customers love to use every day.
\n
\n
You will design product experiences for our innovative AI-powered sales execution platform. Specifically, you will work on one of our core product line Guide - Conversational Intelligence solution. You’ll collaborate with teams that own some of the most frequently used product surfaces on the platform, and you will shape the product’s vision and roadmap with your cross-functional partners. You will grow a lot here – your experience at Outreach will take your skills to the next level.
\n
\n
Check out a demo of our CI solution from one of our customers:
\n
#LI-JM1
Why You’ll Love It Here
\n
\n• Flexible time off
\n• 401k to help you save for the future
\n• Generous medical, dental, and vision coverage for full-time employees and their dependents
\n• A parental leave program that includes options for a paid night nurse, and a gradual return to work
\n• Infertility/ assisted reproductive services benefit
\n• Employee referral bonuses to encourage the addition of great new people to the team
\n• Snacks and beverages in the Office, along with fun events to celebrate
\n• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
\n
\nOutreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
\n
\nOur success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
","categories":{"commitment":"Full-Time","department":"Engineering","location":"Seattle, WA","team":"Foundations","allLocations":["Seattle, WA"]},"createdAt":1727202805687,"descriptionPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n\n\nThe Role\n \nJoin a small, high impact engineering team building the core Identity and Access Management platform that powers authentication, authorization, and security across our entire product surface. We design and operate the services behind login, service to service authentication, account protection, token management, SCIM provisioning, team management, OAuth integrations, and more. Our work sits on the critical path for every customer interaction, and we obsess over reliability, correctness, performance, and user trust.\n \nIn this role, you'll work on a team quickly moving towards AI native development and take end to end. You’ll collaborate daily with engineers, Product, and Security to ship secure, scalable, resilient capabilities that enable customers to manage access safely and flexibly. You’ll dive deep into hard technical problems, rapidly learn new domains, and raise the engineering bar through curiosity and strong technical judgment.\n \nWe’re looking for someone who thrives in high ownership environments, delivers results, and brings energy and craftsmanship to core platform engineering. If you love solving fundamental identity and security challenges at scale, you’ll feel right at home.\n","description":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
The Role
\n
\nJoin a small, high impact engineering team building the core Identity and Access Management platform that powers authentication, authorization, and security across our entire product surface. We design and operate the services behind login, service to service authentication, account protection, token management, SCIM provisioning, team management, OAuth integrations, and more. Our work sits on the critical path for every customer interaction, and we obsess over reliability, correctness, performance, and user trust.
\n
\nIn this role, you'll work on a team quickly moving towards AI native development and take end to end. You’ll collaborate daily with engineers, Product, and Security to ship secure, scalable, resilient capabilities that enable customers to manage access safely and flexibly. You’ll dive deep into hard technical problems, rapidly learn new domains, and raise the engineering bar through curiosity and strong technical judgment.
\n
\nWe’re looking for someone who thrives in high ownership environments, delivers results, and brings energy and craftsmanship to core platform engineering. If you love solving fundamental identity and security challenges at scale, you’ll feel right at home.
","id":"4b20d94b-ecae-4761-86ae-4f474d091adc","lists":[{"text":"Our Vision of You:","content":"\n8+ years of professional software development experience.\nDeep technical foundation and strong problem solving skills including the ability to create software that’s reliable, scalable, and extensible.\nExperience developing software end to end using AI tooling such as Claude, Cursor, Copilot, OpenCode, or something similar\nProven ability to learn fast, go deep, and take full ownership of complex systems.\nResults-oriented mindset with a bias toward shipping, iteration, and measurable impact.\nHumility, teamwork, and a drive for excellence.\nExperience building backend or platform services in a production environment.\nFamiliar with continuous integration environments.\n"},{"text":"Your Daily Adventures:","content":"\nDesign, build, and operate services that power authentication, authorization, token management, and account security.\nOwn critical IAM functionality end to end from architecture and coding to rollout, observability, and long term reliability.\nPartner with Product and Security to translate requirements into simple, robust technical solutions.\nImprove service performance, scalability, and resilience across distributed systems.\nDrive engineering excellence through thoughtful designs, clean implementations, and high quality operational practices.\nMentor teammates, influence cross company architecture, and contribute to a culture of curiosity, learning, and craftsmanship.\n"},{"text":"Bonus if you have:","content":"\nAuthentication, authorization, IAM protocols (OAuth, OIDC, SCIM), or account security.\nService protection, throttling, anti abuse systems, or large-scale distributed systems.\nCore platform engineering, systems design, or reliability-critical services.\n"}],"salaryRange":{"min":165000,"max":215000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"The annual base salary range for this role is $165,000-$215,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.
","salaryDescriptionPlain":"The annual base salary range for this role is $165,000-$215,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.\n","text":"Staff Software Engineer, Identity and Access Platform","country":"US","workplaceType":"hybrid","opening":"About Outreach
\n
\nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. ","openingPlain":"About Outreach\n \nOutreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. \n","descriptionBody":"The Role
\n
\nJoin a small, high impact engineering team building the core Identity and Access Management platform that powers authentication, authorization, and security across our entire product surface. We design and operate the services behind login, service to service authentication, account protection, token management, SCIM provisioning, team management, OAuth integrations, and more. Our work sits on the critical path for every customer interaction, and we obsess over reliability, correctness, performance, and user trust.
\n
\nIn this role, you'll work on a team quickly moving towards AI native development and take end to end. You’ll collaborate daily with engineers, Product, and Security to ship secure, scalable, resilient capabilities that enable customers to manage access safely and flexibly. You’ll dive deep into hard technical problems, rapidly learn new domains, and raise the engineering bar through curiosity and strong technical judgment.
\n
\nWe’re looking for someone who thrives in high ownership environments, delivers results, and brings energy and craftsmanship to core platform engineering. If you love solving fundamental identity and security challenges at scale, you’ll feel right at home.
","descriptionBodyPlain":"The Role\n \nJoin a small, high impact engineering team building the core Identity and Access Management platform that powers authentication, authorization, and security across our entire product surface. We design and operate the services behind login, service to service authentication, account protection, token management, SCIM provisioning, team management, OAuth integrations, and more. Our work sits on the critical path for every customer interaction, and we obsess over reliability, correctness, performance, and user trust.\n \nIn this role, you'll work on a team quickly moving towards AI native development and take end to end. You’ll collaborate daily with engineers, Product, and Security to ship secure, scalable, resilient capabilities that enable customers to manage access safely and flexibly. You’ll dive deep into hard technical problems, rapidly learn new domains, and raise the engineering bar through curiosity and strong technical judgment.\n \nWe’re looking for someone who thrives in high ownership environments, delivers results, and brings energy and craftsmanship to core platform engineering. If you love solving fundamental identity and security challenges at scale, you’ll feel right at home.\n","hostedUrl":"https://jobs.lever.co/outreach/4b20d94b-ecae-4761-86ae-4f474d091adc","applyUrl":"https://jobs.lever.co/outreach/4b20d94b-ecae-4761-86ae-4f474d091adc/apply"}]