[{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
","categories":{"commitment":"Full-time","department":"Sales","location":"Toronto , Canada","team":"Sales Solutions","allLocations":["Toronto , Canada"]},"createdAt":1774422372474,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role\nNetomi is looking for a Senior Solution Engineer - a key technical leader at the intersection of pre-sales engineering, AI architecture, and product innovation. This individual will design and implement agentic workflows that leverage the Netomi platform to power real-world enterprise solutions.\nYou’ll work directly with enterprise clients and internal stakeholders to translate visionary AI concepts into practical, scalable systems - enabling AI agents to engage, reason, and act autonomously within complex customer ecosystems.\n","description":"
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

Netomi is looking for a Senior Solution Engineer - a key technical leader at the intersection of pre-sales engineering, AI architecture, and product innovation. This individual will design and implement agentic workflows that leverage the Netomi platform to power real-world enterprise solutions.

You’ll work directly with enterprise clients and internal stakeholders to translate visionary AI concepts into practical, scalable systems - enabling AI agents to engage, reason, and act autonomously within complex customer ecosystems.
","id":"b8c39d49-3b14-4f88-a342-b36d8129e36d","lists":[{"text":"Responsibilities","content":"
\n
"},{"text":"Requirements","content":"
\n
"},{"text":"Preferred Qualifications","content":"
\n
"}],"text":"Agentic Senior Solution Engineer","country":"CA","workplaceType":"remote","opening":"
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
About the Role

Netomi is looking for a Senior Solution Engineer - a key technical leader at the intersection of pre-sales engineering, AI architecture, and product innovation. This individual will design and implement agentic workflows that leverage the Netomi platform to power real-world enterprise solutions.

You’ll work directly with enterprise clients and internal stakeholders to translate visionary AI concepts into practical, scalable systems - enabling AI agents to engage, reason, and act autonomously within complex customer ecosystems.
","descriptionBodyPlain":"About the Role\nNetomi is looking for a Senior Solution Engineer - a key technical leader at the intersection of pre-sales engineering, AI architecture, and product innovation. This individual will design and implement agentic workflows that leverage the Netomi platform to power real-world enterprise solutions.\nYou’ll work directly with enterprise clients and internal stakeholders to translate visionary AI concepts into practical, scalable systems - enabling AI agents to engage, reason, and act autonomously within complex customer ecosystems.\n","hostedUrl":"https://jobs.lever.co/netomi/b8c39d49-3b14-4f88-a342-b36d8129e36d","applyUrl":"https://jobs.lever.co/netomi/b8c39d49-3b14-4f88-a342-b36d8129e36d/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
","categories":{"commitment":"Full-time","department":"Sales","location":"Toronto , Canada","team":"Sales Solutions","allLocations":["Toronto , Canada"]},"createdAt":1774423198416,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the role\nNetomi is looking for a Solution Engineer - a key technical leader at the intersection of pre-sales engineering, AI architecture, and product innovation. This individual will design and implement agentic workflows that leverage the Netomi platform to power real-world enterprise solutions.\nYou’ll work directly with enterprise clients and internal stakeholders to translate visionary AI concepts into practical, scalable systems - enabling AI agents to engage, reason, and act autonomously within complex customer ecosystems.\n","description":"
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the role

\n

Netomi is looking for a Solution Engineer - a key technical leader at the intersection of pre-sales engineering, AI architecture, and product innovation. This individual will design and implement agentic workflows that leverage the Netomi platform to power real-world enterprise solutions.

You’ll work directly with enterprise clients and internal stakeholders to translate visionary AI concepts into practical, scalable systems - enabling AI agents to engage, reason, and act autonomously within complex customer ecosystems.

","id":"4ca95e39-c3eb-419a-8ec1-b9a44d4587f6","lists":[{"text":"Responsibilities","content":"
\n
"},{"text":"Requirements","content":"
\n
"},{"text":"Preferred Qualifications","content":"
\n
"}],"text":"Agentic Solution Engineer","country":"CA","workplaceType":"remote","opening":"
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"

About the role

\n

Netomi is looking for a Solution Engineer - a key technical leader at the intersection of pre-sales engineering, AI architecture, and product innovation. This individual will design and implement agentic workflows that leverage the Netomi platform to power real-world enterprise solutions.

You’ll work directly with enterprise clients and internal stakeholders to translate visionary AI concepts into practical, scalable systems - enabling AI agents to engage, reason, and act autonomously within complex customer ecosystems.

","descriptionBodyPlain":"About the role\nNetomi is looking for a Solution Engineer - a key technical leader at the intersection of pre-sales engineering, AI architecture, and product innovation. This individual will design and implement agentic workflows that leverage the Netomi platform to power real-world enterprise solutions.\nYou’ll work directly with enterprise clients and internal stakeholders to translate visionary AI concepts into practical, scalable systems - enabling AI agents to engage, reason, and act autonomously within complex customer ecosystems.\n","hostedUrl":"https://jobs.lever.co/netomi/4ca95e39-c3eb-419a-8ec1-b9a44d4587f6","applyUrl":"https://jobs.lever.co/netomi/4ca95e39-c3eb-419a-8ec1-b9a44d4587f6/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
","categories":{"commitment":"Full-time","department":"Product Engineering","location":"Remote - India","team":"Product Development","allLocations":["Remote - India"]},"createdAt":1778073616043,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nNetomi is seeking a highly analytical and detail-oriented candidate to join the Analytics team in Gurugram. As part of the team, you will work with data science, product, engineering, and customer success teams to drive complex data and trend analyses to propose ways to improve and, thereby contributing to improve the experience. You will also be responsible for benchmarking and measuring the performance of various product operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.\n\nWe are looking for an Engineer with a passion for using data to discover and solve real-world problems. You will enjoy working with rich data sets, modern business intelligence technology, and the ability to see your insights drive the features for our customers. You will also have the opportunity to contribute to the development of policies, processes, and tools to address product quality challenges in collaboration with teams.\n","description":"
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

Netomi is seeking a highly analytical and detail-oriented candidate to join the Analytics team in Gurugram. As part of the team, you will work with data science, product, engineering, and customer success teams to drive complex data and trend analyses to propose ways to improve and, thereby contributing to improve the experience. You will also be responsible for benchmarking and measuring the performance of various product operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.

We are looking for an Engineer with a passion for using data to discover and solve real-world problems. You will enjoy working with rich data sets, modern business intelligence technology, and the ability to see your insights drive the features for our customers. You will also have the opportunity to contribute to the development of policies, processes, and tools to address product quality challenges in collaboration with teams.

","id":"5743d86b-8d9d-4287-9b3f-573434e0231f","lists":[{"text":"Responsibilities:","content":"
\n\n
  • Architect and implement clean, modular, and scalable backend services using Java, Spring Boot, and modern microservice principles.
    • \n
  • Design efficient database schemas and write optimized queries for RDS (MySQL/PostgreSQL) and, optionally, NoSQL databases like Elasticsearch, MongoDB, or DynamoDB.
    • \n
  • Integrate Kafka or RabbitMQ to build robust and loosely-coupled event-driven architectures.
    • \n
  • Architect and implement scalable, secure, and reliable data pipelines using modern data platforms (e.g., Spark, Databricks, Airflow, Snowflake, etc.).
    • \n
  • Develop ETL/ELT processes to ingest data from various structured and unstructured sources.
    • \n
  • Perform Exploratory Data Analysis (EDA) to uncover trends, validate data integrity, and derive insights that inform data product development and business decisions.
    • \n
  • Collaborate closely with data scientists, analysts, and software engineers to design data models that support high-quality analytics and real-time insights.
    • \n
  • Profile and tune backend performance across databases, APIs, and infrastructure.
    • \n
  • Write clean, maintainable code with comprehensive unit and integration tests to ensure reliability and stability.
    • \n
  • Thrive in an agile, collaborative environment and take ownership of end-to-end feature delivery.
    • \n\n
    "},{"text":"Requirements:","content":"
    \n\n
  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
    • \n
  • 4+ years of hands-on experience in data engineering or backend software development roles.
    • \n
  • Strong expertise in Java and Spring Boot ecosystem.
    • \n
  • Solid understanding of Relational Databases (RDS, MySQL, PostgreSQL).
    • \n
  • Experience with Apache Kafka or RabbitMQ for building asynchronous, decoupled systems.
    • \n
  • Proficiency with Python, SQL, and at least one data pipeline orchestration tool (e.g., Apache Airflow, Luigi, Prefect).
    • \n
  • Strong experience with cloud-based data platforms (e.g., AWS Redshift, GCP BigQuery, Snowflake, Databricks).
    • \n
  • Deep understanding of data modeling, data warehousing, and distributed systems.
    • \n\n
    "},{"text":"Additional Skills:","content":"
    \n\n
  • Familiarity with DevOps practices (CI/CD, infrastructure as code, containerization with Docker/Kubernetes).
    • \n
  • Exposure to AI/ML-integrated solutions or interest in working alongside data science teams.
    • \n
  • Knowledge of data security and privacy regulations (e.g., GDPR, HIPAA).
    • \n
  • Familiarity with prompt engineering and how LLM-based systems interact with data.
    • \n\n
    "}],"text":"Backend Engineer II – Data Platform","country":"IN","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"

    Netomi is seeking a highly analytical and detail-oriented candidate to join the Analytics team in Gurugram. As part of the team, you will work with data science, product, engineering, and customer success teams to drive complex data and trend analyses to propose ways to improve and, thereby contributing to improve the experience. You will also be responsible for benchmarking and measuring the performance of various product operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.

    We are looking for an Engineer with a passion for using data to discover and solve real-world problems. You will enjoy working with rich data sets, modern business intelligence technology, and the ability to see your insights drive the features for our customers. You will also have the opportunity to contribute to the development of policies, processes, and tools to address product quality challenges in collaboration with teams.

    ","descriptionBodyPlain":"Netomi is seeking a highly analytical and detail-oriented candidate to join the Analytics team in Gurugram. As part of the team, you will work with data science, product, engineering, and customer success teams to drive complex data and trend analyses to propose ways to improve and, thereby contributing to improve the experience. You will also be responsible for benchmarking and measuring the performance of various product operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.\n\nWe are looking for an Engineer with a passion for using data to discover and solve real-world problems. You will enjoy working with rich data sets, modern business intelligence technology, and the ability to see your insights drive the features for our customers. You will also have the opportunity to contribute to the development of policies, processes, and tools to address product quality challenges in collaboration with teams.\n","hostedUrl":"https://jobs.lever.co/netomi/5743d86b-8d9d-4287-9b3f-573434e0231f","applyUrl":"https://jobs.lever.co/netomi/5743d86b-8d9d-4287-9b3f-573434e0231f/apply"},{"additionalPlain":"Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.\n\n\nNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.

    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Sales","location":"San Mateo, CA","team":"Account Management","allLocations":["San Mateo, CA"]},"createdAt":1778854071283,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role: \nWe are seeking a highly strategic and execution-focused Channel Co-Sell Director to drive revenue through our partner ecosystem and cloud marketplaces.\nThis role sits at the intersection of Alliances and GTM, and is responsible for ensuring partners can effectively transact, co-sell, and scale Netomi through marketplace channels.\nThis position is focused on accelerating deals, navigating marketplace nuance, and unlocking partner-driven revenue, including committed cloud spend. You will understand the mechanics and checklists required to unlock committed cloud spend, co-sell motions, and marketplace transactions, and translate that into scalable enablement programs.\nThe ideal candidate is a builder and operator who understands how to translate complex products into partner-led revenue and can operationalize enablement to drive measurable pipeline and channel stickiness.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    \n

    About the Role:

    \n

    We are seeking a highly strategic and execution-focused Channel Co-Sell Director to drive revenue through our partner ecosystem and cloud marketplaces.

    \n

    This role sits at the intersection of Alliances and GTM, and is responsible for ensuring partners can effectively transact, co-sell, and scale Netomi through marketplace channels.

    \n

    This position is focused on accelerating deals, navigating marketplace nuance, and unlocking partner-driven revenue, including committed cloud spend. You will understand the mechanics and checklists required to unlock committed cloud spend, co-sell motions, and marketplace transactions, and translate that into scalable enablement programs.

    \n

    The ideal candidate is a builder and operator who understands how to translate complex products into partner-led revenue and can operationalize enablement to drive measurable pipeline and channel stickiness.

    \n
    ","id":"e86a274e-a6eb-4965-acb3-a8e949722c93","lists":[{"text":"Responsibilities: ","content":"
    \n

    Partner Enablement Strategy & Ecosystem Acceleration

    \n\n
  • \n

    Design and execute a comprehensive channel enablement strategy aligned with partner and revenue goals

    \n
    • \n
  • \n

    Partner closely with the VP of Alliances, Partners & Channels to prioritize partner segments and marketplace motions

    \n
    • \n\n\n
  • \n

    Serve as a key driver of cloud marketplace success (AWS, Azure, GCP), enabling partners to transact and scale through these ecosystems

    \n
    • \n
  • \n

    Build enablement programs that support co-sell readiness, marketplace listings, and private offer execution

    \n
    • \n
  • \n

    Understand and operationalize the requirements to unlock partner-driven and customer committed cloud spend

    \n
    • \n
  • \n

    Partner with Alliances and GTM to accelerate pipeline and revenue through marketplace channels

    \n
    • \n\n\n
  • \n

    Ensure partners can effectively articulate Netomi’s value proposition and execute within marketplace frameworks

    \n
    • \n
  • \n

    Identify friction points in partner-led deals and resolve them systematically

    \n
    • \n\n

    Content & Program Development

    \n\n
  • \n

    Create scalable enablement assets including playbooks, pitch decks, demo scripts, and certification materials

    \n
    • \n
  • \n

    Partner with Marketing, Partner Enablement, GTM, and Solutions Engineering to ensure consistency in messaging and materials

    \n
    • \n\n

    Field & Partner Support

    \n\n
  • \n

    Support partners in active deals, particularly those involving marketplace transactions and co-sell motions

    \n
    • \n
  • \n

    Identify enablement gaps through partner and field feedback

    \n
    • \n
  • \n

    Partner with Sales and Solutions teams to ensure alignment in joint GTM execution

    \n
    • \n\n

    Performance & Analytics

    \n\n
  • \n

    Define and track key enablement metrics (e.g., partner activation, certification rates, marketplace pipeline, sourced/influenced revenue)

    \n
    • \n
  • \n

    Measure effectiveness of enablement programs and continuously optimize

    \n
    • \n
  • \n

    Report on partner readiness and marketplace impact to leadership

    \n
    • \n\n
    "},{"text":"Requirements: ","content":"
    \n\n
  • \n

    5–8+ years of experience in enablement, partner programs, or alliances roles in B2B SaaS

    \n
    • \n
  • \n

    Direct experience with cloud marketplaces (AWS, Azure, GCP) and partner ecosystem motions

    \n
    • \n
  • \n

    Strong understanding of co-sell frameworks, private offers, and committed cloud spend dynamics

    \n
    • \n
  • \n

    Experience working with SIs, resellers, and/or technology partners

    \n
    • \n
  • \n

    Proven ability to build and scale enablement programs tied to revenue outcomes

    \n
    • \n
  • \n

    Strong understanding of enterprise sales cycles and partner-led GTM strategies

    \n
    • \n
  • \n

    Excellent communication, program management, and cross-functional collaboration skills

    \n
    • \n
  • \n

    Background in AI, SaaS, cloud, or customer experience technologies

    \n
    • \n
  • \n

    Experience working in a hyperscale, partner-led organization

    \n
    • \n
  • \n

    Familiarity with partner portals, LMS platforms, and enablement tooling

    \n
    • \n
  • \n

    Experience supporting global partner ecosystems

    \n
    • \n\n
    "},{"text":"Why Netomi: ","content":"
    \n\n
  • \n

    Play a critical role in scaling a high-impact partner and marketplace ecosystem at the forefront of AI innovation

    \n
    • \n
  • \n

    Directly influence pipeline and revenue through partner channels

    \n
    • \n
  • \n

    Build and own a strategic function from the ground up

    \n
    • \n\n
    "}],"text":"Channel Co-Sell Director","country":"US","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    \n

    About the Role:

    \n

    We are seeking a highly strategic and execution-focused Channel Co-Sell Director to drive revenue through our partner ecosystem and cloud marketplaces.

    \n

    This role sits at the intersection of Alliances and GTM, and is responsible for ensuring partners can effectively transact, co-sell, and scale Netomi through marketplace channels.

    \n

    This position is focused on accelerating deals, navigating marketplace nuance, and unlocking partner-driven revenue, including committed cloud spend. You will understand the mechanics and checklists required to unlock committed cloud spend, co-sell motions, and marketplace transactions, and translate that into scalable enablement programs.

    \n

    The ideal candidate is a builder and operator who understands how to translate complex products into partner-led revenue and can operationalize enablement to drive measurable pipeline and channel stickiness.

    \n
    ","descriptionBodyPlain":"About the Role: \nWe are seeking a highly strategic and execution-focused Channel Co-Sell Director to drive revenue through our partner ecosystem and cloud marketplaces.\nThis role sits at the intersection of Alliances and GTM, and is responsible for ensuring partners can effectively transact, co-sell, and scale Netomi through marketplace channels.\nThis position is focused on accelerating deals, navigating marketplace nuance, and unlocking partner-driven revenue, including committed cloud spend. You will understand the mechanics and checklists required to unlock committed cloud spend, co-sell motions, and marketplace transactions, and translate that into scalable enablement programs.\nThe ideal candidate is a builder and operator who understands how to translate complex products into partner-led revenue and can operationalize enablement to drive measurable pipeline and channel stickiness.\n","hostedUrl":"https://jobs.lever.co/netomi/e86a274e-a6eb-4965-acb3-a8e949722c93","applyUrl":"https://jobs.lever.co/netomi/e86a274e-a6eb-4965-acb3-a8e949722c93/apply"},{"additionalPlain":"Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.\n\n\nNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.

    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Legal","location":"San Mateo, CA","team":"Legal","allLocations":["San Mateo, CA"]},"createdAt":1778849199090,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role:\n \nWe are seeking an experienced, business-minded Corporate Counsel to lead key areas of corporate legal strategy, governance, and legal operations at Netomi. This is a high-impact role working closely with the executive leadership team on strategic transactions, board matters, and scaling the company’s legal infrastructure.\nThe ideal candidate brings deep expertise in corporate law along with a strong operational mindset to build efficient legal systems in a high-growth environment\nWe are looking for a dynamic and business-minded Corporate Counsel to join our team. This role blends traditional in-house legal responsibilities with operational excellence, helping scale the legal function through process, technology, and strategic partnership.\nYou’ll work cross-functionally with teams including Business Operations, Finance, Sales, Product, Finance, HR, and Executive Leadership to provide practical legal guidance while building efficient, scalable legal systems.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    About the Role:
    \n
     
    \n
    \n

    We are seeking an experienced, business-minded Corporate Counsel to lead key areas of corporate legal strategy, governance, and legal operations at Netomi. This is a high-impact role working closely with the executive leadership team on strategic transactions, board matters, and scaling the company’s legal infrastructure.

    \n

    The ideal candidate brings deep expertise in corporate law along with a strong operational mindset to build efficient legal systems in a high-growth environment

    \n

    We are looking for a dynamic and business-minded Corporate Counsel to join our team. This role blends traditional in-house legal responsibilities with operational excellence, helping scale the legal function through process, technology, and strategic partnership.

    \n

    You’ll work cross-functionally with teams including Business Operations, Finance, Sales, Product, Finance, HR, and Executive Leadership to provide practical legal guidance while building efficient, scalable legal systems.

    \n
    ","id":"220824f7-f857-4b06-a482-c737e5017298","lists":[{"text":"Responsibilities: ","content":"
    \n

    Commercial & Product Support

    \n\n
  • \n

    Draft, review, and negotiate commercial agreements, including SaaS contracts, MSAs, NDAs, and vendor agreements

    \n
    • \n
  • \n

    Advise on product-related legal issues, including data usage, AI governance, and regulatory considerations

    \n
    • \n
  • \n

    Support compliance with data privacy laws (e.g., GDPR, CCPA) and emerging AI regulations

    \n
    • \n\n

    Cap Table & Equity Structure

    \n\n
  • \n

    Own the legal aspects of cap table management and corporate ownership structure

    \n
    • \n
  • \n

    Manage equity incentive plans, stock option and RSU programs, and equity administration

    \n
    • \n
  • \n

    Oversee 409A valuations and support secondary transactions

    \n
    • \n
  • \n

    Partner with Finance and external providers on equity-related compliance and reporting

    \n
    • \n\n

    Executive Compensation

    \n\n
  • \n

    Advise on executive compensation structures and frameworks

    \n
    • \n
  • \n

    Draft and negotiate employment agreements for senior leadership

    \n
    • \n
  • \n

    Partner with People and Finance teams on equity award design and compensation strategy

    \n
    • \n\n

    Entity Management & International

    \n\n
  • \n

    Oversee subsidiary governance and global entity structure

    \n
    • \n
  • \n

    Manage entity formation, qualification, and ongoing corporate compliance across jurisdictions

    \n
    • \n
  • \n

    Support international expansion from a legal and structural standpoint

    \n
    • \n\n

    Investor Relations Support

    \n\n
  • \n

    Partner with Business Operations, Finance, and leadership on investor communications

    \n
    • \n
  • \n

    Support investor information rights, reporting obligations, and governance matters

    \n
    • \n
  • \n

    Assist with preparation for fundraising and investor interactions

    \n
    • \n\n

    Legal Operations

    \n\n
  • \n

    Build and scale legal processes, playbooks, and workflows to improve efficiency

    \n
    • \n
  • \n

    Own contract lifecycle management (CLM) systems and legal tech stack

    \n
    • \n
  • \n

    Develop templates, fallback positions, and negotiation guidelines

    \n
    • \n
  • \n

    Track legal KPIs such as contract turnaround time and risk exposure

    \n
    • \n
  • \n

    Drive automation and cross-functional alignment to streamline legal engagement

    \n
    • \n\n
    "},{"text":"Requirements: ","content":"
    \n\n
  • \n

    J.D. from a top-tier law school and membership in good standing with at least one U.S. state bar

    \n
    • \n
  • \n

    5-8 years of corporate legal experience, including significant law firm experience and/or in-house experience at a high-growth technology company

    \n
    • \n
  • \n

    Strong experience in commercial contracting (preferably SaaS/tech)

    \n
    • \n
  • \n

    Strong drafting and negotiation skills across a wide range of corporate and commercial agreements

    \n
    • \n
  • \n

    Experience with multi-state business registration and U.S. employment law compliance

    \n
    • \n
  • \n

    Familiarity with Canadian labor laws and cross-border employment considerations

    \n
    • \n
  • \n

    Familiarity with data privacy laws (e.g., GDPR, CCPA) and emerging AI regulations

    \n
    • \n
  • \n

    Hands-on experience with cap table management, equity compensation programs, and complex capital structures

    \n
    • \n
  • \n

    Experience working and communicating with cross-functional stakeholders in fast-paced environments

    \n
    • \n
  • \n

    Business-oriented mindset with practical risk assessment, and process-driven with an interest in building systems and scalability

    \n
    • \n
  • \n

    Ability to balance legal risk with commercial objectives

    \n
    • \n
  • \n

    Ability to operate independently with sound judgment in a fast-paced, high-growth environment

    \n
    • \n
  • \n

    Solid understanding of data privacy and compliance frameworks is a plus

    \n
    • \n\n
    "},{"text":"Why Netomi: ","content":"
    \n\n
  • \n

    Work directly with executive leadership on high-impact strategic initiatives

    \n
    • \n
  • \n

    Play a key role in shaping the company’s legal and governance foundation

    \n
    • \n
  • \n

    Opportunity to build and scale legal operations in a fast-growing AI company

    \n
    • \n
  • \n

    Collaborative, fast-paced, and high-ownership culture

    \n
    • \n\n
    "}],"text":"Corporate Counsel","country":"US","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    About the Role:
    \n
     
    \n
    \n

    We are seeking an experienced, business-minded Corporate Counsel to lead key areas of corporate legal strategy, governance, and legal operations at Netomi. This is a high-impact role working closely with the executive leadership team on strategic transactions, board matters, and scaling the company’s legal infrastructure.

    \n

    The ideal candidate brings deep expertise in corporate law along with a strong operational mindset to build efficient legal systems in a high-growth environment

    \n

    We are looking for a dynamic and business-minded Corporate Counsel to join our team. This role blends traditional in-house legal responsibilities with operational excellence, helping scale the legal function through process, technology, and strategic partnership.

    \n

    You’ll work cross-functionally with teams including Business Operations, Finance, Sales, Product, Finance, HR, and Executive Leadership to provide practical legal guidance while building efficient, scalable legal systems.

    \n
    ","descriptionBodyPlain":"About the Role:\n \nWe are seeking an experienced, business-minded Corporate Counsel to lead key areas of corporate legal strategy, governance, and legal operations at Netomi. This is a high-impact role working closely with the executive leadership team on strategic transactions, board matters, and scaling the company’s legal infrastructure.\nThe ideal candidate brings deep expertise in corporate law along with a strong operational mindset to build efficient legal systems in a high-growth environment\nWe are looking for a dynamic and business-minded Corporate Counsel to join our team. This role blends traditional in-house legal responsibilities with operational excellence, helping scale the legal function through process, technology, and strategic partnership.\nYou’ll work cross-functionally with teams including Business Operations, Finance, Sales, Product, Finance, HR, and Executive Leadership to provide practical legal guidance while building efficient, scalable legal systems.\n","hostedUrl":"https://jobs.lever.co/netomi/220824f7-f857-4b06-a482-c737e5017298","applyUrl":"https://jobs.lever.co/netomi/220824f7-f857-4b06-a482-c737e5017298/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full-time","department":"Product Engineering","location":"Gurugram","team":"Data Science","allLocations":["Gurugram"]},"createdAt":1772466437148,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nJob Description:\n \nDo you believe in the missions Intelligence agencies? Are you interested in solving complex programmatic and technical issues?\n \nIf you are interested in working on some of the most challenging technical and programmatic issues , we are interested in talking to you about Netomi work and career opportunities.\n \nWe are seeking a Senior Data Scientist with deep expertise in Large Language Models (LLMs) and modern AI systems to join our team. This role combines cutting-edge research, rapid prototyping, and production-grade implementation to deliver innovative AI-powered solutions. You will drive NLP and machine learning projects from conception through deployment, working as both a direct contributor and key technical advisor.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    Job Description:
    \n
     
    \n
    Do you believe in the missions Intelligence agencies? Are you interested in solving complex programmatic and technical issues?
    \n
     
    \n
    If you are interested in working on some of the most challenging technical and programmatic issues , we are interested in talking to you about Netomi work and career opportunities.
    \n
     
    \n
    We are seeking a Senior Data Scientist with deep expertise in Large Language Models (LLMs) and modern AI systems to join our team. This role combines cutting-edge research, rapid prototyping, and production-grade implementation to deliver innovative AI-powered solutions. You will drive NLP and machine learning projects from conception through deployment, working as both a direct contributor and key technical advisor.
    ","id":"f24c0390-c103-4609-b8e4-abab0aca928c","lists":[{"text":"Job Responsibilities","content":"\n
  • Research & Innovation - Stay current with the latest LLM research, architectures, and advancements in the field including real-time models and multimodal systems. Evaluate emerging techniques and methodologies for potential application to business problems. Monitor developments in transformer architectures, fine-tuning approaches, model optimization, and real-time inference. Research and assess new LLM capabilities, frameworks, and API features as they emerge
    • \n
  • Solution Design & Prototyping - Identify and define approaches for complex AI challenges leveraging state-of-the-art LLMs. Design and build proof-of-concept solutions to validate technical feasibility. Rapidly prototype LLM-based applications using modern frameworks and orchestration tools. Conduct rigorous experiments to evaluate different approaches and methodologies. Work collaboratively in multi-disciplinary team environments and establish professional networks with subject matter experts
    • \n
  • Production Development & Software Engineering - Write clean, maintainable, production-quality code following software engineering best practices and design patterns. Develop robust, scalable agentic workflows using orchestration frameworks (such as LangGraph, CrewAI, or similar). Implement advanced LLM features, including tool calling, function calling, structured outputs, and multi-turn conversations. Build production-grade systems utilizing Model Context Protocol (MCP) and other emerging standards. Design and implement scalable, fault-tolerant architectures for real-time LLM-powered applications. Conduct thorough code reviews and maintain high code quality standards. Optimize code for performance, memory efficiency, and cost-effectiveness in production environments
    • \n
  • Experimentation & Optimization - Design rigorous experiments to test hypotheses and validate model performance. Develop evaluation frameworks for LLM outputs, system performance, and user experience. Optimize prompt engineering strategies, fine-tuning approaches, and inference efficiency. Conduct A/B tests, performance benchmarking, and statistical analysis
    • \n"},{"text":"Requirements","content":"\n
  • 3-5 years of experience in data science, machine learning, and AI development with strong focus on NLP and LLM applications
    • \n
  • Bachelor's/Master's or higher degree in Computer Science, Machine Learning, Statistics, or related technical field
    • \n
  • Proven track record of building and deploying production ML/AI systems from research to deployment
    • \n
  • Mastery of Python with strong software engineering fundamentals (OOP, design patterns, testing)
    • \n
  • Deep hands-on experience with LLM frameworks and APIs (OpenAI, Anthropic, or similar)
    • \n
  • Strong experience with at least one deep learning framework (PyTorch or TensorFlow)
    • \n
  • Proficiency with modern ML orchestration and agentic frameworks (LangGraph, CrewAI, LangChain, or similar)
    • \n
  • Solid understanding of NLP techniques: embeddings, information extraction, semantic search, classification
    • \n
  • Experience with diverse ML models: neural networks, transformers, SVM, Random Forest, clustering, Bayesian models
    • \n
  • Hands-on experience with advanced LLM features: tool calling, function calling, multi-turn conversations, structured outputs
    • \n
  • Strong knowledge of software development practices: version control (Git), testing (pytest)
    • \n
  • Experience with REST APIs, async programming, and building scalable backend services
    • \n
  • Familiarity with vector databases and embedding systems (Pinecone, Weaviate, FAISS, or similar)
    • \n
  • Knowledge of distributed computing, cloud platforms (AWS, GCP, or Azure), and containerization (Docker)
    • \n
  • Strong experimental design skills with ability to formulate hypotheses and conduct rigorous analysis
    • \n
  • Excellent problem-solving abilities and intellectual curiosity to stay current with AI research
    • \n
  • Self-motivated with proven ability to work collaboratively in multi-disciplinary teams
    • \n"},{"text":"Bonus","content":"\n
  • Experience with voice/speech models and real-time audio processing (OpenAI Realtime API or similar)
    • \n
  • Knowledge of Model Context Protocol (MCP) and emerging LLM standards
    • \n
  • Experience with MLOps tools and practices (model monitoring, versioning, A/B testing)
    • \n
  • Contributions to open-source ML/AI projects or published research papers
    • \n
  • Familiarity with streaming architectures and event-driven systems (Kafka, RabbitMQ)
    • \n"}],"text":"Data Scientist - II","country":"IN","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    Job Description:
    \n
     
    \n
    Do you believe in the missions Intelligence agencies? Are you interested in solving complex programmatic and technical issues?
    \n
     
    \n
    If you are interested in working on some of the most challenging technical and programmatic issues , we are interested in talking to you about Netomi work and career opportunities.
    \n
     
    \n
    We are seeking a Senior Data Scientist with deep expertise in Large Language Models (LLMs) and modern AI systems to join our team. This role combines cutting-edge research, rapid prototyping, and production-grade implementation to deliver innovative AI-powered solutions. You will drive NLP and machine learning projects from conception through deployment, working as both a direct contributor and key technical advisor.
    ","descriptionBodyPlain":"Job Description:\n \nDo you believe in the missions Intelligence agencies? Are you interested in solving complex programmatic and technical issues?\n \nIf you are interested in working on some of the most challenging technical and programmatic issues , we are interested in talking to you about Netomi work and career opportunities.\n \nWe are seeking a Senior Data Scientist with deep expertise in Large Language Models (LLMs) and modern AI systems to join our team. This role combines cutting-edge research, rapid prototyping, and production-grade implementation to deliver innovative AI-powered solutions. You will drive NLP and machine learning projects from conception through deployment, working as both a direct contributor and key technical advisor.\n","hostedUrl":"https://jobs.lever.co/netomi/f24c0390-c103-4609-b8e4-abab0aca928c","applyUrl":"https://jobs.lever.co/netomi/f24c0390-c103-4609-b8e4-abab0aca928c/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Product Engineering","location":"Gurugram","team":"DevOps & Infrastructure","allLocations":["Gurugram"]},"createdAt":1758175516905,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the role:\nWe are looking for a DevOps Engineer to work collaboratively with the software development team to deploy and operate the systems. You'll be responsible to ensure the system is running smoothly and is being monitored continuously to resolve issues.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    About the role:
    We are looking for a DevOps Engineer to work collaboratively with the software development team to deploy and operate the systems. You'll be responsible to ensure the system is running smoothly and is being monitored continuously to resolve issues.

    ","id":"78ceaf47-c13a-4735-a2c6-d7301af7f3fc","lists":[{"text":"Responsibilities","content":"\n
  • Kubernetes Management
    • \n
  • Design, deploy, and manage Kubernetes clusters.
    • \n
  • Configure and enforce RBAC policies and access control mechanisms.
    • \n
  • Optimize cluster performance and scalability.
    • \n\n
     
    \n\n
  • CI/CD Pipeline Development
    • \n
  • Build, maintain, and enhance CI/CD pipelines using tools like Jenkins, ArgoCD, Spinnaker, or similar.
    • \n
  • Automate deployment processes to improve delivery efficiency and reduce lead times.
    • \n\n
     
    \n\n
  • Helm Templates
    • \n
  • Develop, maintain, and optimize Helm charts for Kubernetes applications.
    • \n
  • Ensure proper versioning and deployment strategies through Helm.
    • \n\n
     
    \n\n
  • Service Mesh Implementation
    • \n
  • Integrate and manage service meshes such as Istio or Linkerd for service discovery, load balancing, and secure communication.
    • \n
  • Implement observability and traffic management within the service mesh.
    • \n\n
     
    \n\n
  • Scripting and Automation
    • \n
  • Write and maintain automation scripts using Python, Ruby, or Golang.
    • \n
  • Leverage scripts for infrastructure provisioning, monitoring, and debugging.
    • \n\n
     
    \n\n
  • (Bonus) Chaos & Resilience Engineering
    • \n
  • Implement chaos engineering principles to test and improve system reliability.
    • \n
  • Simulate failures and measure system resilience to ensure production readiness.
    • \n"},{"text":"Requirements","content":"\n
  • Experience: At least 2 years in DevOps or a related field.
    • \n\n
     
    \n\n
  • Tools and Technologies:
    • \n
  • Kubernetes (RBAC, cluster administration, Helm).
    • \n
  • CI/CD tools such as Jenkins, ArgoCD, or Spinnaker.
    • \n
  • Service mesh solutions like Istio, Linkerd, or similar.
    • \n
  • Hands-on experience with Amazon ECS and Terraform is a mandatory requirement for this role.
    • \n\n
     
    \n\n
  • Skills:
    • \n
  • Proficiency in scripting languages (Python, Ruby, Golang).
    • \n
  • Familiarity with cloud platforms (AWS, GCP, Azure).
    • \n
  • Strong understanding of system design, networking, and infrastructure management.
    • \n\n
     
    \n\n
  • Bonus Skills: Knowledge and experience in chaos engineering tools like Chaos Monkey, LitmusChaos, or Gremlin.
    • \n"}],"text":"Devops Engineer - I","country":"IN","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"

    About the role:
    We are looking for a DevOps Engineer to work collaboratively with the software development team to deploy and operate the systems. You'll be responsible to ensure the system is running smoothly and is being monitored continuously to resolve issues.

    ","descriptionBodyPlain":"About the role:\nWe are looking for a DevOps Engineer to work collaboratively with the software development team to deploy and operate the systems. You'll be responsible to ensure the system is running smoothly and is being monitored continuously to resolve issues.\n","hostedUrl":"https://jobs.lever.co/netomi/78ceaf47-c13a-4735-a2c6-d7301af7f3fc","applyUrl":"https://jobs.lever.co/netomi/78ceaf47-c13a-4735-a2c6-d7301af7f3fc/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Product Engineering","location":"Remote - India","team":"Product QA Engineering","allLocations":["Remote - India"]},"createdAt":1761123091331,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nWe are seeking a highly experienced Director of Quality Engineering & AI Testing to lead our global quality organization and establish world-class testing practices for enterprise SaaS and AI-driven products.\nThis leader will be responsible for building quality strategy, scaling test automation, improving release confidence, and driving reliability across platform, AI, and customer-facing solutions. The ideal candidate combines deep expertise in software quality engineering with modern approaches to AI testing, automation, and continuous delivery.\nThis role will partner closely with Engineering, Product Management, Applied AI, Customer Success, and Delivery teams to ensure Netomi delivers highly reliable, scalable, and secure enterprise-grade solutions.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    We are seeking a highly experienced Director of Quality Engineering & AI Testing to lead our global quality organization and establish world-class testing practices for enterprise SaaS and AI-driven products.

    \n

    This leader will be responsible for building quality strategy, scaling test automation, improving release confidence, and driving reliability across platform, AI, and customer-facing solutions. The ideal candidate combines deep expertise in software quality engineering with modern approaches to AI testing, automation, and continuous delivery.

    \n

    This role will partner closely with Engineering, Product Management, Applied AI, Customer Success, and Delivery teams to ensure Netomi delivers highly reliable, scalable, and secure enterprise-grade solutions.

    ","id":"f29aa119-e39f-4645-b4b8-874945e7a9ed","lists":[{"text":"Responsibilities:","content":"
    \n

    Quality Strategy & Leadership:

    \n
    "},{"text":"Required Experience:","content":"
    \n
    "},{"text":"Preferred Experience:","content":"\n
  • Experience with AI, Generative AI, Conversational AI, Agentic AI, or Machine Learning products.
    • \n
  • Experience designing testing strategies for LLM-based applications.
    • \n
  • Familiarity with prompt evaluation, model validation, and AI quality metrics.
    • \n
  • Experience working with enterprise customers and large-scale deployments.
    • \n\n

     

    "},{"text":"Technical Expertise:","content":"\n
  • Test Automation Frameworks
    • \n
  • API Testing
    • \n
  • Performance & Load Testing
    • \n
  • CI/CD Pipelines
    • \n
  • Cloud Platforms (AWS preferred)
    • \n
  • Microservices Architecture
    • \n
  • AI/LLM Testing Methodologies
    • \n
  • Security & Reliability Testing
    • \n\n

     

    "},{"text":"Success Metrics:","content":"
    \n

    Within the first 12 months, this leader will:

    \n
    "}],"text":"Director, Quality Engineering & AI Testing","country":"IN","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"

    We are seeking a highly experienced Director of Quality Engineering & AI Testing to lead our global quality organization and establish world-class testing practices for enterprise SaaS and AI-driven products.

    \n

    This leader will be responsible for building quality strategy, scaling test automation, improving release confidence, and driving reliability across platform, AI, and customer-facing solutions. The ideal candidate combines deep expertise in software quality engineering with modern approaches to AI testing, automation, and continuous delivery.

    \n

    This role will partner closely with Engineering, Product Management, Applied AI, Customer Success, and Delivery teams to ensure Netomi delivers highly reliable, scalable, and secure enterprise-grade solutions.

    ","descriptionBodyPlain":"We are seeking a highly experienced Director of Quality Engineering & AI Testing to lead our global quality organization and establish world-class testing practices for enterprise SaaS and AI-driven products.\nThis leader will be responsible for building quality strategy, scaling test automation, improving release confidence, and driving reliability across platform, AI, and customer-facing solutions. The ideal candidate combines deep expertise in software quality engineering with modern approaches to AI testing, automation, and continuous delivery.\nThis role will partner closely with Engineering, Product Management, Applied AI, Customer Success, and Delivery teams to ensure Netomi delivers highly reliable, scalable, and secure enterprise-grade solutions.\n","hostedUrl":"https://jobs.lever.co/netomi/f29aa119-e39f-4645-b4b8-874945e7a9ed","applyUrl":"https://jobs.lever.co/netomi/f29aa119-e39f-4645-b4b8-874945e7a9ed/apply"},{"additionalPlain":"Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.\n\n\nNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.

    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Operations","location":"San Mateo, CA","team":"Global Operations","allLocations":["San Mateo, CA"]},"createdAt":1779921972811,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role:\nWe are seeking a highly organized, proactive, and adaptable Executive Assistant to support members of Netomi’s Executive Leadership Team (ELT).\nThis role operates at the center of a fast-paced, high-growth environment and requires someone who can anticipate needs, manage competing priorities, and operate with a high degree of ownership and discretion. You will play a critical role in enabling executive effectiveness by managing schedules, coordinating across teams, and ensuring seamless day-to-day operations.\nThe ideal candidate thrives in ambiguity, moves quickly, and brings a strong bias for action—someone who can pivot as priorities evolve and keep pace with the demands of a scaling organization.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    \n

    About the Role:

    \n

    We are seeking a highly organized, proactive, and adaptable Executive Assistant to support members of Netomi’s Executive Leadership Team (ELT).

    \n

    This role operates at the center of a fast-paced, high-growth environment and requires someone who can anticipate needs, manage competing priorities, and operate with a high degree of ownership and discretion. You will play a critical role in enabling executive effectiveness by managing schedules, coordinating across teams, and ensuring seamless day-to-day operations.

    \n

    The ideal candidate thrives in ambiguity, moves quickly, and brings a strong bias for action—someone who can pivot as priorities evolve and keep pace with the demands of a scaling organization.

    \n
    ","id":"4dd6ff1f-d670-40e9-9c49-861765621f6e","lists":[{"text":"Responsibilities: ","content":"
    \n

    Executive Support & Calendar Management

    \n\n
  • \n

    Manage complex, high-volume calendars across multiple executives, including scheduling, prioritization, and conflict resolution

    \n
    • \n
  • \n

    Coordinate internal and external meetings across time zones, ensuring alignment and efficiency

    \n
    • \n
  • \n

    Prepare executives for meetings with relevant context, materials, and follow-ups

    \n
    • \n\n

    Operational & Administrative Support

    \n\n
  • \n

    Handle travel coordination, expense management, and logistics for executive activities

    \n
    • \n
  • \n

    Track and manage action items, ensuring timely follow-up and execution

    \n
    • \n
  • \n

    Support day-to-day administrative needs with a high level of accuracy and responsiveness

    \n
    • \n\n

    Cross-Functional Coordination

    \n\n
  • \n

    Serve as a key point of coordination across teams, helping drive alignment and communication

    \n
    • \n
  • \n

    Partner with stakeholders across HR/Operations, Finance, Partnerships & Channels, and GTM to ensure priorities move forward

    \n
    • \n
  • \n

    Support planning and execution of internal meetings, offsites, and key initiatives

    \n
    • \n\n

    Prioritization & Problem Solving

    \n\n
  • \n

    Anticipate executive needs and proactively address issues before they arise

    \n
    • \n
  • \n

    Navigate shifting priorities and ambiguity with flexibility and sound judgment

    \n
    • \n
  • \n

    Operate with urgency while maintaining attention to detail and quality

    \n
    • \n\n

    Confidentiality & Discretion

    \n\n
  • \n

    Handle sensitive information with the highest level of confidentiality and professionalism

    \n
    • \n
  • \n

    Serve as a trusted partner to executives in managing internal and external communications

    \n
    • \n\n
    "},{"text":"Requirements: ","content":"\n
  • \n

    5–8+ years of experience supporting senior executives (VP+ / C-level preferred)

    \n
    • \n
  • \n

    Prior experience in a startup or high-growth environment strongly preferred

    \n
    • \n
  • \n

    Proven ability to operate in fast-paced, dynamic environments with shifting priorities

    \n
    • \n
  • \n

    Exceptional organizational and time management skills

    \n
    • \n
  • \n

    Strong communication and stakeholder management capabilities

    \n
    • \n
  • \n

    High level of discretion and professionalism 

    \n
    • \n
  • \n

    Experience supporting multiple executives simultaneously

    \n
    • \n
  • \n

    Experience working across global teams and time zones (NA preferred)

    \n
    • \n
  • \n

    Familiarity with tools such as Google Workspace, Slack, Zoom, and expense management systems (i.e., Ramp)

    \n
    • \n"},{"text":"Who You Are: ","content":"
    \n\n
  • \n

    Highly proactive with a strong bias for action

    \n
    • \n
  • \n

    Thrive in ambiguity and can pivot quickly as priorities change

    \n
    • \n
  • \n

    Detail-oriented while able to operate at speed

    \n
    • \n
  • \n

    Strong sense of ownership and accountability

    \n
    • \n
  • \n

    Flexible with working hours to support North America time zones

    \n
    • \n
  • \n

    Energized by supporting leaders in a fast-paced, scaling environment

    \n
    • \n\n
    "},{"text":"Why Join Netomi:","content":"
    \n\n
  • \n

    Work directly with executive leadership in a high-growth AI company

    \n
    • \n
  • \n

    Play a critical role in enabling company-wide execution and impact

    \n
    • \n
  • \n

    Be part of a fast-paced, high-ownership culture with significant growth opportunities

    \n
    • \n\n
    "}],"text":"Executive Assistant","country":"US","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    \n

    About the Role:

    \n

    We are seeking a highly organized, proactive, and adaptable Executive Assistant to support members of Netomi’s Executive Leadership Team (ELT).

    \n

    This role operates at the center of a fast-paced, high-growth environment and requires someone who can anticipate needs, manage competing priorities, and operate with a high degree of ownership and discretion. You will play a critical role in enabling executive effectiveness by managing schedules, coordinating across teams, and ensuring seamless day-to-day operations.

    \n

    The ideal candidate thrives in ambiguity, moves quickly, and brings a strong bias for action—someone who can pivot as priorities evolve and keep pace with the demands of a scaling organization.

    \n
    ","descriptionBodyPlain":"About the Role:\nWe are seeking a highly organized, proactive, and adaptable Executive Assistant to support members of Netomi’s Executive Leadership Team (ELT).\nThis role operates at the center of a fast-paced, high-growth environment and requires someone who can anticipate needs, manage competing priorities, and operate with a high degree of ownership and discretion. You will play a critical role in enabling executive effectiveness by managing schedules, coordinating across teams, and ensuring seamless day-to-day operations.\nThe ideal candidate thrives in ambiguity, moves quickly, and brings a strong bias for action—someone who can pivot as priorities evolve and keep pace with the demands of a scaling organization.\n","hostedUrl":"https://jobs.lever.co/netomi/4dd6ff1f-d670-40e9-9c49-861765621f6e","applyUrl":"https://jobs.lever.co/netomi/4dd6ff1f-d670-40e9-9c49-861765621f6e/apply"},{"additionalPlain":"Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.\n\n\nNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.

    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Accounts & Finance","location":"New York","team":"Finance","allLocations":["New York"]},"createdAt":1776431737491,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role: \n \nNetomi is looking for a Finance Operations leader to own the day-to-day machinery that turns contracts into invoices, invoices into cash, and policies into disciplined execution. This role sits at the intersection of finance, operations, systems, and customer execution.\nThe right candidate is process-oriented, highly organized, and comfortable building structure where structure does not yet exist. They will step into an environment with an existing finance generalist and will be expected to establish clear ownership boundaries, absorb and uplevel that function over time, and build a team that operates with consistency and minimal firefighting.\nThis person should be equally comfortable troubleshooting a billing edge case, tightening an approval workflow, and implementing automation that reduces manual work.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    About the Role:
    \n
     
    \n
    Netomi is looking for a Finance Operations leader to own the day-to-day machinery that turns contracts into invoices, invoices into cash, and policies into disciplined execution. This role sits at the intersection of finance, operations, systems, and customer execution.
    \n
    \n

    The right candidate is process-oriented, highly organized, and comfortable building structure where structure does not yet exist. They will step into an environment with an existing finance generalist and will be expected to establish clear ownership boundaries, absorb and uplevel that function over time, and build a team that operates with consistency and minimal firefighting.

    \n

    This person should be equally comfortable troubleshooting a billing edge case, tightening an approval workflow, and implementing automation that reduces manual work.

    \n
    ","id":"29c390a4-34c0-4502-9460-c30b4c226d13","lists":[{"text":"Responsibilities: ","content":"
    \n\n
  • Own customer billing operations from contract setup through invoice generation, delivery, tracking, and issue resolution.
    • \n
  • Manage collections workflow and AR follow-up in partnership with account owners, while maintaining a professional customer experience.
    • \n
  • Build and improve finance operating processes across expense management, vendor onboarding, approvals, purchasing controls, and payment operations.
    • \n
  • Partner with Accounting to ensure transactions flow correctly into the books and month-end close.
    • \n
  • Administer and optimize core tools such as Ramp, Brex, Expensify, billing systems, and related workflows.
    • \n
  • Document SOPs, define handoffs, and create KPI dashboards for billing timeliness, collections, vendor turnaround, and process quality.
    • \n
  • Identify and implement automation opportunities that reduce manual touches and improve accuracy.
    • \n
  • Support contract review from a commercial and financial lens, including pricing, invoicing implications, and approval requirements.
    • \n
  • Establish clear ownership and working structure with the existing finance generalist, ensuring accountability is well-defined from day one.
    • \n\n

    What Success Looks Like in 12 Months:

    \n\n
  • Billing is timely, consistent, and auditable.
    • \n
  • Collections have a clear cadence and AR issues are surfaced early.
    • \n
  • Expense and vendor approval workflows are enforced with minimal friction.
    • \n
  • Finance systems are cleaner, better adopted, and materially less manual.
    • \n
  • The finance team has reliable operating metrics and fewer process fires.
    • \n
  • Handoffs between Finance Operations and the existing finance generalist are clearly defined and running smoothly.
    • \n\n
    "},{"text":"Requirements: ","content":"
    \n\n
  • 6+ years of experience in finance operations, revenue operations, order-to-cash, quote-to-cash, or business operations roles in a software or technology environment.
    • \n
  • Strong experience with billing operations, collections, spend management, and workflow design.
    • \n
  • Comfort with ambiguity and building processes from scratch in a fast-changing company.
    • \n
  • Demonstrated ability to step into an environment with existing team members and establish clarity on roles and ownership.
    • \n
  • Strong systems fluency, including Excel/Google Sheets and finance tools such as Ramp, Brex, Expensify, billing platforms, and CRM integrations.
    • \n
  • Detail-oriented and operationally rigorous, with strong follow-through and customer judgment.
    • \n
  • Excellent cross-functional communication skills.
    • \n\n
    "},{"text":"Nice to Have: ","content":"
    \n\n
  • Experience supporting enterprise contracts or usage-based pricing models.
    • \n
  • Experience with data cleanup, finance systems implementation, or workflow automation.
    • \n
  • Exposure to SaaS metrics, revenue recognition concepts, or AI software businesses.
    • \n\n
    "}],"text":"Finance Operations Lead","country":"US","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    About the Role:
    \n
     
    \n
    Netomi is looking for a Finance Operations leader to own the day-to-day machinery that turns contracts into invoices, invoices into cash, and policies into disciplined execution. This role sits at the intersection of finance, operations, systems, and customer execution.
    \n
    \n

    The right candidate is process-oriented, highly organized, and comfortable building structure where structure does not yet exist. They will step into an environment with an existing finance generalist and will be expected to establish clear ownership boundaries, absorb and uplevel that function over time, and build a team that operates with consistency and minimal firefighting.

    \n

    This person should be equally comfortable troubleshooting a billing edge case, tightening an approval workflow, and implementing automation that reduces manual work.

    \n
    ","descriptionBodyPlain":"About the Role: \n \nNetomi is looking for a Finance Operations leader to own the day-to-day machinery that turns contracts into invoices, invoices into cash, and policies into disciplined execution. This role sits at the intersection of finance, operations, systems, and customer execution.\nThe right candidate is process-oriented, highly organized, and comfortable building structure where structure does not yet exist. They will step into an environment with an existing finance generalist and will be expected to establish clear ownership boundaries, absorb and uplevel that function over time, and build a team that operates with consistency and minimal firefighting.\nThis person should be equally comfortable troubleshooting a billing edge case, tightening an approval workflow, and implementing automation that reduces manual work.\n","hostedUrl":"https://jobs.lever.co/netomi/29c390a4-34c0-4502-9460-c30b4c226d13","applyUrl":"https://jobs.lever.co/netomi/29c390a4-34c0-4502-9460-c30b4c226d13/apply"},{"additionalPlain":"Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.\n\n\nNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.

    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Accounts & Finance","location":"New York","team":"Accounting","allLocations":["New York"]},"createdAt":1776431201461,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role:\nNetomi is looking for a strong operator to build and lead the accounting function at a critical stage of scale. This person will own the close, elevate the company from lightweight cash-based processes toward disciplined accrual accounting, improve controls, and create a finance operating backbone that management and investors can trust.\nThis is not a maintenance role. The right candidate is hands-on, systems-minded, comfortable with ambiguity, and excited to build clean processes in a fast-moving enterprise AI environment.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    About the Role:
    \n
    \n

    Netomi is looking for a strong operator to build and lead the accounting function at a critical stage of scale. This person will own the close, elevate the company from lightweight cash-based processes toward disciplined accrual accounting, improve controls, and create a finance operating backbone that management and investors can trust.

    \n

    This is not a maintenance role. The right candidate is hands-on, systems-minded, comfortable with ambiguity, and excited to build clean processes in a fast-moving enterprise AI environment.

    \n
    ","id":"e36bacdf-3148-42c7-9711-0bb0eb9557c7","lists":[{"text":"Responsibilities: ","content":"\n
  • Own monthly, quarterly, and annual close, including journal entries, reconciliations, financial statement preparation, and close calendar management.
    • \n
  • Lead the transition toward GAAP-like accrual accounting and stronger revenue recognition practices.
    • \n
  • Design and document accounting policies across revenue, accruals, prepaid expenses, commissions, software capitalization, and reserves as needed.
    • \n
  • Partner with Finance, Sales, Legal, and Operations to ensure customer contracts are reflected correctly in invoicing and accounting treatment.
    • \n
  • Build reliable AR, AP, expense reimbursement, and vendor payment workflows with clear controls and approval paths.
    • \n
  • Improve audit readiness, support tax and compliance workstreams, and coordinate with external accountants, auditors, and advisors.
    • \n
  • Evaluate and improve systems, including ERP/accounting stack, spend management tools, and close tooling.
    • \n
  • Hire, coach, and manage future accounting team members over time.
    • \n\n
    What Success Looks Like in 12 Months:
    \n\n
  • A predictable monthly close with clear ownership, deadlines, and reconciliations.
    • \n
  • Accrual-based reporting that management and investors can rely on.
    • \n
  • Cleaner revenue accounting and contract-to-invoice workflows with fewer manual workarounds.
    • \n
  • Stronger controls over spend, payments, approvals, and balance sheet integrity.
    • \n
  • A scalable accounting foundation that can support fundraising, diligence, and future audits.
    • \n"},{"text":"Requirements: ","content":"
    \n\n
  • 8+ years of progressive accounting experience, ideally across a mix of public accounting and high-growth SaaS or enterprise software environments.
    • \n
  • Strong command of U.S. GAAP, monthly close, revenue recognition, and internal controls.
    • \n
  • Experience building or upgrading accounting processes in a company that moved from scrappy to more institutional.
    • \n
  • Comfort working directly with finance leadership, founders, and cross-functional business partners.
    • \n
  • Strong systems orientation; experience with NetSuite, QuickBooks, or comparable ERP tools, plus spend tools such as Ramp, Brex, or Expensify.
    • \n
  • Hands-on mindset with sound judgment and strong attention to detail.
    • \n
  • CPA strongly preferred.
    • \n\n
    "},{"text":"Nice to Have:","content":"
    \n\n
  • Experience with enterprise contracts, consumption or usage-based pricing, or complex invoicing environments.
    • \n
  • Exposure to AI, software infrastructure, cloud cost allocation, or revenue operations.
    • \n
  • Experience preparing a company for financing, audit, or major diligence processes.
    • \n\n
    "}],"text":"Head of Accounting / Controller","country":"US","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    About the Role:
    \n
    \n

    Netomi is looking for a strong operator to build and lead the accounting function at a critical stage of scale. This person will own the close, elevate the company from lightweight cash-based processes toward disciplined accrual accounting, improve controls, and create a finance operating backbone that management and investors can trust.

    \n

    This is not a maintenance role. The right candidate is hands-on, systems-minded, comfortable with ambiguity, and excited to build clean processes in a fast-moving enterprise AI environment.

    \n
    ","descriptionBodyPlain":"About the Role:\nNetomi is looking for a strong operator to build and lead the accounting function at a critical stage of scale. This person will own the close, elevate the company from lightweight cash-based processes toward disciplined accrual accounting, improve controls, and create a finance operating backbone that management and investors can trust.\nThis is not a maintenance role. The right candidate is hands-on, systems-minded, comfortable with ambiguity, and excited to build clean processes in a fast-moving enterprise AI environment.\n","hostedUrl":"https://jobs.lever.co/netomi/e36bacdf-3148-42c7-9711-0bb0eb9557c7","applyUrl":"https://jobs.lever.co/netomi/e36bacdf-3148-42c7-9711-0bb0eb9557c7/apply"},{"additionalPlain":"Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.\n\n\nNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.

    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Talent Acquisition & People Ops","location":"New York","team":"People Operations","allLocations":["New York"]},"createdAt":1778849598175,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role: \n \nWe are looking for a detail-oriented and proactive HR/People Operations Specialist to support and scale our People function at Netomi. This role is critical to ensuring smooth day-to-day HR operations while delivering an exceptional employee experience across the organization.\nYou will work closely with the People team, Finance, Legal, and business leaders to support core HR processes, maintain compliance, and help build scalable systems in a fast-paced, high-growth environment.\nWe are looking for a highly organized, detail-oriented, and proactive HR/People Operations Specialist to help power the day-to-day operations of our growing team. This is a high-impact role at the center of the employee experience—supporting everything from onboarding and lifecycle processes to data, reporting, and cross-functional initiatives.\nYou will play a key role in helping us build a scalable, efficient, and employee-centric People function. Working closely with the EVP of Operations and partnering with the HR Generalist, you’ll gain exposure to a wide range of HR disciplines while helping ensure our processes run smoothly behind the scenes.\nThis role is ideal for someone early in their HR career who thrives in fast-paced, high-growth environments, enjoys solving operational challenges, and takes pride in delivering a seamless and thoughtful employee experience. \n\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    About the Role: 
    \n
     
    \n
    \n

    We are looking for a detail-oriented and proactive HR/People Operations Specialist to support and scale our People function at Netomi. This role is critical to ensuring smooth day-to-day HR operations while delivering an exceptional employee experience across the organization.

    \n

    You will work closely with the People team, Finance, Legal, and business leaders to support core HR processes, maintain compliance, and help build scalable systems in a fast-paced, high-growth environment.

    \n

    We are looking for a highly organized, detail-oriented, and proactive HR/People Operations Specialist to help power the day-to-day operations of our growing team. This is a high-impact role at the center of the employee experience—supporting everything from onboarding and lifecycle processes to data, reporting, and cross-functional initiatives.

    \n

    You will play a key role in helping us build a scalable, efficient, and employee-centric People function. Working closely with the EVP of Operations and partnering with the HR Generalist, you’ll gain exposure to a wide range of HR disciplines while helping ensure our processes run smoothly behind the scenes.

    \n

    This role is ideal for someone early in their HR career who thrives in fast-paced, high-growth environments, enjoys solving operational challenges, and takes pride in delivering a seamless and thoughtful employee experience. 

    \n
    ","id":"b49b69d9-8190-4570-93a0-53c111da6e5a","lists":[{"text":"Responsibilities: ","content":"
    \n

    HR Operations & Employee Lifecycle

    \n\n
  • \n

    Manage end-to-end employee lifecycle processes including onboarding, offboarding, and internal transitions

    \n
    • \n
  • \n

    Maintain accurate employee records and ensure data integrity across HR systems

    \n
    • \n
  • \n

    Serve as a first point of contact for employee queries related to HR policies, benefits, and processes

    \n
    • \n
  • \n

    Support documentation, letters, and HR-related communications

    \n
    • \n\n

    Onboarding & Employee Experience

    \n\n
  • \n

    Coordinate and deliver seamless onboarding experiences for new hires

    \n
    • \n
  • \n

    Partner with hiring managers and cross-functional teams to ensure successful employee integration

    \n
    • \n
  • \n

    Support employee engagement initiatives, events, and programs

    \n
    • \n\n

    HR Systems & Data Management

    \n\n
  • \n

    Manage and maintain HRIS and other HR/People systems

    \n
    • \n
  • \n

    Generate reports and dashboards to support People analytics and decision-making; ensure data accuracy, confidentiality, and compliance

    \n
    • \n\n

    Compliance & Policies

    \n\n
  • \n

    Ensure compliance with local labor laws and company policies

    \n
    • \n
  • \n

    Support audits, documentation, and regulatory requirements

    \n
    • \n
  • \n

    Assist in updating and maintaining employee handbook and relevant HR policies

    \n
    • \n\n

    Compensation, Benefits & Payroll Support

    \n\n
  • \n

    Support administration of compensation and benefits programs

    \n
    • \n
  • \n

    Partner with Finance on payroll inputs, ad-hoc audits, and reporting

    \n
    • \n
  • \n

    Assist with benefits enrollment and employee queries

    \n
    • \n\n

    Recruiting Coordination

    \n\n
  • \n

    Support recruiting operations including interview scheduling, candidate communication, and offer coordination

    \n
    • \n
  • \n

    Partner with Talent Acquisition to ensure a smooth candidate experience

    \n
    • \n\n

    People Programs & Initiatives

    \n\n
  • \n

    Assist in implementing People programs and process improvements; contribute to building scalable processes and documentation

    \n
    • \n
  • \n

    Support day-to-day HR operations, including onboarding, offboarding, and employee lifecycle administration

    \n
    • \n
  • \n

    Maintain and proactively audit employee data in HR systems, ensuring accuracy and confidentiality

    \n
    • \n
  • \n

    Assist with monthly and ad-hoc HR reporting and analytics (headcount, attrition, compensation tracking/changes, etc.)

    \n
    • \n
  • \n

    Partner with the HR Generalist on employee relations, policies, documentation, and compliance initiatives

    \n
    • \n
  • \n

    Coordinate and support key HR processes such as performance reviews, benefits administration, and internal communications

    \n
    • \n
  • \n

    Respond to employee inquiries and provide a high level of service and support

    \n
    • \n
  • \n

    Help schedule candidate interviews for the North America team to support our hiring needs

    \n
    • \n
  • \n

    Support cross-functional, global operational initiatives led by the HR team (L&D initiatives, All Hands, etc.) 

    \n
    • \n\n
    "},{"text":"Requirements: ","content":"
    \n\n
  • \n

    Strong understanding of HR processes and employment practices

    \n
    • \n
  • \n

    Proactive, problem-solving mindset with a bias toward action

    \n
    • \n
  • \n

    3-5+ years of experience in HR, People Ops, or a related field

    \n
    • \n
  • \n

    Strong organizational skills and keen attention to detail

    \n
    • \n
  • \n

    Ability to handle sensitive information with discretion

    \n
    • \n
  • \n

    Experience with HRIS systems and tools (e.g., Justworks, Rippling, Workday, BambooHR, etc.) 

    \n
    • \n
  • \n

    Strong communication and interpersonal skills

    \n
    • \n
  • \n

    Ability to manage multiple priorities in a fast-paced, dynamic environment where flexibility is key

    \n
    • \n\n\n
  • \n

    Familiarity with modern recruiting tools and ATS platforms

    \n
    • \n
  • \n

    Experience supporting global or distributed teams

    \n
    • \n
  • \n

    Exposure to compliance across multiple jurisdictions

    \n
    • \n
  • \n

    Interest in People analytics, systems, and process improvement

    \n
    • \n
  • \n

    Strong ownership mindset and ability to manage multiple priorities

    \n
    • \n\n
    "},{"text":"Why Netomi: ","content":"
    \n\n
  • \n

    Opportunity to play a key role in shaping employee experience at a fast-growing AI company

    \n
    • \n
  • \n

    Work closely with leadership and cross-functional teams

    \n
    • \n
  • \n

    High-impact role with room to grow and expand responsibilities

    \n
    • \n
  • \n

    Collaborative, fast-paced, and people-first culture

    \n
    • \n\n
    "}],"text":"HR/People Operations Specialist","country":"US","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    About the Role: 
    \n
     
    \n
    \n

    We are looking for a detail-oriented and proactive HR/People Operations Specialist to support and scale our People function at Netomi. This role is critical to ensuring smooth day-to-day HR operations while delivering an exceptional employee experience across the organization.

    \n

    You will work closely with the People team, Finance, Legal, and business leaders to support core HR processes, maintain compliance, and help build scalable systems in a fast-paced, high-growth environment.

    \n

    We are looking for a highly organized, detail-oriented, and proactive HR/People Operations Specialist to help power the day-to-day operations of our growing team. This is a high-impact role at the center of the employee experience—supporting everything from onboarding and lifecycle processes to data, reporting, and cross-functional initiatives.

    \n

    You will play a key role in helping us build a scalable, efficient, and employee-centric People function. Working closely with the EVP of Operations and partnering with the HR Generalist, you’ll gain exposure to a wide range of HR disciplines while helping ensure our processes run smoothly behind the scenes.

    \n

    This role is ideal for someone early in their HR career who thrives in fast-paced, high-growth environments, enjoys solving operational challenges, and takes pride in delivering a seamless and thoughtful employee experience. 

    \n
    ","descriptionBodyPlain":"About the Role: \n \nWe are looking for a detail-oriented and proactive HR/People Operations Specialist to support and scale our People function at Netomi. This role is critical to ensuring smooth day-to-day HR operations while delivering an exceptional employee experience across the organization.\nYou will work closely with the People team, Finance, Legal, and business leaders to support core HR processes, maintain compliance, and help build scalable systems in a fast-paced, high-growth environment.\nWe are looking for a highly organized, detail-oriented, and proactive HR/People Operations Specialist to help power the day-to-day operations of our growing team. This is a high-impact role at the center of the employee experience—supporting everything from onboarding and lifecycle processes to data, reporting, and cross-functional initiatives.\nYou will play a key role in helping us build a scalable, efficient, and employee-centric People function. Working closely with the EVP of Operations and partnering with the HR Generalist, you’ll gain exposure to a wide range of HR disciplines while helping ensure our processes run smoothly behind the scenes.\nThis role is ideal for someone early in their HR career who thrives in fast-paced, high-growth environments, enjoys solving operational challenges, and takes pride in delivering a seamless and thoughtful employee experience. \n\n","hostedUrl":"https://jobs.lever.co/netomi/b49b69d9-8190-4570-93a0-53c111da6e5a","applyUrl":"https://jobs.lever.co/netomi/b49b69d9-8190-4570-93a0-53c111da6e5a/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Global Services & Delivery","location":"Gurugram","team":"Technical Support","allLocations":["Gurugram"]},"createdAt":1773923111319,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role\nThe support engineer at Netomi will be a Subject Matter Expert on Netomi’s offerings from Product, Technical and Business perspectives. The person will develop in-depth knowledge of the Product Offering, work in a customer-facing mode and be able to manage multiple projects at a time.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    About the Role

    \n

    The support engineer at Netomi will be a Subject Matter Expert on Netomi’s offerings from Product, Technical and Business perspectives. The person will develop in-depth knowledge of the Product Offering, work in a customer-facing mode and be able to manage multiple projects at a time.

    ","id":"9eb6c405-7be5-4537-b9cb-f3d4d2f4e9a9","lists":[{"text":"Responsibilities","content":"\n
  • \n

    In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations.

    \n
    • \n
  • \n

    Understanding of business requirements for our different customers and how they can be solved through AI Studio.

    \n
    • \n
  • \n

    Participate in the software development lifecycle to learn the new system/feature.

    \n
    • \n
  • \n

    Responsible for resolving the ticket queue through Zendesk.

    \n
    • \n
  • \n

    Coordinating and leading troubleshooting through incident management.

    \n
    • \n
  • \n

    Creating documents and maintaining our internal knowledge base.

    \n
    • \n
  • \n

    Improving our internal processes between teams and support.

    \n
    • \n
  • \n

    Assist and own production setups in client environments .

    \n
    • \n
  • \n

    Own and report SLA and other key metrics.

    \n
    • \n
  • \n

    Participate in a 24x7 rotational shift.

    \n
    • \n"},{"text":"Requirement","content":"\n
  • \n

    5-6 years of experience in both administrative roles and technical support, specializing in Zendesk and API integrations.

    \n
    • \n
  • \n

    Proficient in Java and HTML, enhancing technical capabilities for comprehensive support.

    \n
    • \n
  • \n

    Proven track record of positively impacting organizations through the development and implementation of standard operating practices.

    \n
    • \n
  • \n

    Familiarity with start-up environments, demonstrating adaptability to dynamic work settings.

    \n
    • \n
  • \n

    Strong ability to navigate and excel in fast-paced and evolving work environments, with a specific background in technical support roles.

    \n
    • \n
  • \n

    Respond to customer inquiries and support requests via phone, email, or chat 

    \n
    • \n
  • \n

    Identifies workaround for bug fixes and support L1 in any issue(s) that they are unable to resolve

    \n
    • \n
  • \n

    Deep understanding of tools like Postman/Datadog/Workato

    \n
    • \n
  • \n

    Collaborate with different teams Ex: DA/Product/CS Dev/QA for effective troubleshooting of customer issues

    \n
    • \n
  • \n

    Troubleshoot and resolve technical issues related to Java and MySQL

    \n
    • \n
  • \n

    Good knowledge of JavaScript with the ability to identify code-level issues and rectify

    \n
    • \n
  • \n

    Write custom scripts and code snippets to automate support tasks and improve support processes.

    \n
    • \n
  • \n

    Collaborate with development teams to resolve complex technical problems.

    \n
    • \n
  • \n

    Expert level understanding of troubleshooting agent desk like Salesforce/Zendesk/Genesys.

    \n
    • \n
  • \n

    Creates and Documents knowledge base articles

    \n
    • \n
  • \n

    Ability to train New Hires in the team on Process, Product and Technology

    \n
    • \n
  • \n

    Effectively mentors multiple L1s in the context of support

    \n
    • \n"}],"text":"L2 Support Engineer","country":"IN","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"

    About the Role

    \n

    The support engineer at Netomi will be a Subject Matter Expert on Netomi’s offerings from Product, Technical and Business perspectives. The person will develop in-depth knowledge of the Product Offering, work in a customer-facing mode and be able to manage multiple projects at a time.

    ","descriptionBodyPlain":"About the Role\nThe support engineer at Netomi will be a Subject Matter Expert on Netomi’s offerings from Product, Technical and Business perspectives. The person will develop in-depth knowledge of the Product Offering, work in a customer-facing mode and be able to manage multiple projects at a time.\n","hostedUrl":"https://jobs.lever.co/netomi/9eb6c405-7be5-4537-b9cb-f3d4d2f4e9a9","applyUrl":"https://jobs.lever.co/netomi/9eb6c405-7be5-4537-b9cb-f3d4d2f4e9a9/apply"},{"additionalPlain":"Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.\n\n\nNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.

    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Sales","location":"San Mateo, CA","team":"Account Management","allLocations":["San Mateo, CA"]},"createdAt":1778854773627,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role: \n \nWe are looking for a high-energy, execution-oriented Partner Enablement Manager to build and scale our partner enablement function. This role will own the strategy and execution of training, certification, and activation programs that make Netomi a “go-to” solution across our partner ecosystem.\nReporting to the VP, Alliances, Partners & Channels, you will work to ensure our partners teams are trained, incentivized, and excited to position and deliver Netomi solutions. This role is critical to scaling Netomi’s partner ecosystem—ensuring our partners are not just trained, but activated, aligned, and driving meaningful revenue and customer impact.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    About the Role:
    \n
     
    \n
    We are looking for a high-energy, execution-oriented Partner Enablement Manager to build and scale our partner enablement function. This role will own the strategy and execution of training, certification, and activation programs that make Netomi a “go-to” solution across our partner ecosystem.
    \n
    \n

    Reporting to the VP, Alliances, Partners & Channels, you will work to ensure our partners teams are trained, incentivized, and excited to position and deliver Netomi solutions. This role is critical to scaling Netomi’s partner ecosystem—ensuring our partners are not just trained, but activated, aligned, and driving meaningful revenue and customer impact.

    \n
    ","id":"92530f98-83fa-4623-a0c6-633650b91514","lists":[{"text":"Responsibilities: ","content":"
    \n

    Partner Enablement & Certification

    \n\n
  • \n

    Design and orchestrate end-to-end training and certification programs for partners

    \n
    • \n
  • \n

    Deliver engaging enablement sessions, workshops, and onboarding programs

    \n
    • \n
  • \n

    Build scalable curricula that drive partner proficiency in Netomi’s CX and AI platform

    \n
    • \n
  • \n

    Continuously refine programs based on feedback and performance gaps

    \n
    • \n\n

    Partner Activation & Engagement

    \n\n
  • \n

    Drive awareness and adoption within top-tier partners

    \n
    • \n
  • \n

    Ensure Netomi is top-of-mind and embedded (“sticky”) within partner teams

    \n
    • \n
  • \n

    Facilitate pilot programs and support early-stage deployments with partners

    \n
    • \n
  • \n

    Act as a key connector between partners and internal teams

    \n
    • \n\n

    Economic Value & Incentives

    \n\n
  • \n

    Clearly communicate the economic value and ROI of Netomi solutions to partners

    \n
    • \n
  • \n

    Help structure and promote certifications, incentives, and growth pathways

    \n
    • \n
  • \n

    Support partner-led opportunities across strategic accounts 

    \n
    • \n\n

    Program Operations & Execution

    \n\n
  • \n

    Own program operations including scheduling, tracking, reporting, and certification progress

    \n
    • \n
  • \n

    Navigate complex organizations and internal stakeholders to drive execution

    \n
    • \n
  • \n

    Identify enablement gaps and proactively implement solutions

    \n
    • \n
  • \n

    Work through ambiguity and remove friction to keep programs moving forward

    \n
    • \n\n
    "},{"text":"Requirements: ","content":"
    \n\n
  • \n

    10+ years of experience in enablement, training, partner programs, or consulting

    \n
    • \n
  • \n

    Proven experience leading or supporting training, certification, or onboarding programs

    \n
    • \n
  • \n

    Experience working with or alongside consulting firms or system integrators preferred

    \n
    • \n
  • \n

    Strong program management and stakeholder management skills

    \n
    • \n
  • \n

    Ability to balance strategy and hands-on execution

    \n
    • \n\n
    "},{"text":"Who You Are: ","content":"
    \n\n
  • \n

    High-energy and resilient — you hear “no” and keep going

    \n
    • \n
  • \n

    Passionate about customer experience (CX) and AI-driven transformation

    \n
    • \n
  • \n

    A strong facilitator and communicator who can lead engaging trainings and workshops

    \n
    • \n
  • \n

    Comfortable operating in complex environments and navigating organizational dynamics

    \n
    • \n
  • \n

    Excited to build relationships with top consulting firms and global enterprises 

    \n
    • \n
  • \n

    Proactive, resourceful, and thrives in a fast-paced, scaling environment

    \n
    • \n\n
    "}],"text":"Partner Enablement Manager","country":"US","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    About the Role:
    \n
     
    \n
    We are looking for a high-energy, execution-oriented Partner Enablement Manager to build and scale our partner enablement function. This role will own the strategy and execution of training, certification, and activation programs that make Netomi a “go-to” solution across our partner ecosystem.
    \n
    \n

    Reporting to the VP, Alliances, Partners & Channels, you will work to ensure our partners teams are trained, incentivized, and excited to position and deliver Netomi solutions. This role is critical to scaling Netomi’s partner ecosystem—ensuring our partners are not just trained, but activated, aligned, and driving meaningful revenue and customer impact.

    \n
    ","descriptionBodyPlain":"About the Role: \n \nWe are looking for a high-energy, execution-oriented Partner Enablement Manager to build and scale our partner enablement function. This role will own the strategy and execution of training, certification, and activation programs that make Netomi a “go-to” solution across our partner ecosystem.\nReporting to the VP, Alliances, Partners & Channels, you will work to ensure our partners teams are trained, incentivized, and excited to position and deliver Netomi solutions. This role is critical to scaling Netomi’s partner ecosystem—ensuring our partners are not just trained, but activated, aligned, and driving meaningful revenue and customer impact.\n","hostedUrl":"https://jobs.lever.co/netomi/92530f98-83fa-4623-a0c6-633650b91514","applyUrl":"https://jobs.lever.co/netomi/92530f98-83fa-4623-a0c6-633650b91514/apply"},{"additionalPlain":"Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.\n\n\nNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.

    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Sales","location":"San Mateo, CA","team":"Sales Solutions","allLocations":["San Mateo, CA"]},"createdAt":1778854461921,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role: \nWe are seeking a highly technical and customer-facing Partner Solutions Architect to play a critical role in driving revenue through enterprise deals and partner ecosystems.\nThis role sits within the Alliances team to advance deals, enable partners (especially SIs), and bring Netomi’s platform to life in customer environments.\nYou will operate as both a hands-on builder and a front-line technical seller—leading POCs, writing and reviewing code where needed, and translating complex architectures into clear business value for executive stakeholders. You are equally comfortable writing code for a live POC as you are presenting a solution strategy to a CIO or CTO.\nYou will partner closely with the Channel and Partner Enablement Managers to ensure technical deal learnings are translated into scalable partner programs and training.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    About the Role: 
    \n
    \n

    We are seeking a highly technical and customer-facing Partner Solutions Architect to play a critical role in driving revenue through enterprise deals and partner ecosystems.

    \n

    This role sits within the Alliances team to advance deals, enable partners (especially SIs), and bring Netomi’s platform to life in customer environments.

    \n

    You will operate as both a hands-on builder and a front-line technical seller—leading POCs, writing and reviewing code where needed, and translating complex architectures into clear business value for executive stakeholders. You are equally comfortable writing code for a live POC as you are presenting a solution strategy to a CIO or CTO.

    \n

    You will partner closely with the Channel and Partner Enablement Managers to ensure technical deal learnings are translated into scalable partner programs and training.

    \n
    ","id":"60221dc9-aee2-469b-960b-1844b0c82d01","lists":[{"text":"Responsibilities: ","content":"
    Partner-Facing Technical Enablement\n\n
  • Serve as the primary technical partner to SIs and technology partners, enabling them to effectively position, demo, and deliver Netomi solutions
    • \n
  • Develop and deliver partner training, workshops, and certifications to drive technical readiness and adoption
    • \n
  • Act as a trusted advisor to partner technical teams across architecture, integrations, and deployment
    • \n\n
    POCs, Demos & Deal Support
    \n\n
  • Lead and support technical sales cycles, including solution design, demos, and hands-on POCs in partnership with Sales, Alliances, and Field CTO
    • \n
  • Prototype, build, and adapt solutions in real time to meet customer requirements in complex enterprise environments
    • \n
  • Troubleshoot and resolve technical blockers to accelerate deal progression and improve win rates
    • \n
  • Ensure a smooth technical hand-off to CS and Delivery teams
    • \n\n
    Solution Design & Architecture
    \n
     
    \n\n
  • Design scalable, enterprise-grade architectures leveraging APIs, integrations, and cloud platforms (AWS, Azure, GCP)
    • \n
  • Translate customer and partner requirements into clear, actionable technical solutions aligned to business outcomes
    • \n
  • Ensure solutions are aligned with best practices for performance, security, and scalability
    • \n\n

    Partner Asset Development & Scale

    \n\n
  • Build and maintain repeatable technical assets (demo environments, reference architectures, integration templates, playbooks)
    • \n
  • Enable partners to independently execute POCs and implementations over time
    • \n
  • Standardize best practices to scale partner-led technical delivery
    • \n\n

    Technical Thought Leadership

    \n\n
  • Represent Netomi in partner and customer engagements as a technical expert
    • \n
  • Contribute to technical content, demos, and best practices that elevate Netomi’s position in enterprise AI conversations
    • \n
  • Provide feedback to Product and Engineering teams based on partner and customer insights
    • \n\n
    "},{"text":"Requirements: ","content":"
    \n\n
  • \n

    6-10+ years in Solutions Engineering, Solutions Architecture, or technical pre-sales roles

    \n
    • \n
  • \n

    Strong hands-on experience with coding, APIs, integrations, and building real-world solutions/POCs

    \n
    • \n
  • \n

    Ability to prototype, debug, and adapt solutions in live, high-pressure deal environments

    \n
    • \n
  • \n

    Highly skilled at creating repeatable technical assets for partners, and understands how to smoothly hand-off to Customer Success and other delivery teams

    \n
    • \n
  • \n

    Experience supporting enterprise sales cycles and engaging with both technical teams and executive stakeholders

    \n
    • \n
  • \n

    Proven ability to translate complex technical concepts into clear business outcomes

    \n
    • \n
  • \n

    Experience working with partners and SIs in co-sell motions

    \n
    • \n
  • \n

    Strong understanding of:

    \n\n
  • \n

    AI/ML or LLM-based systems (preferred)

    \n
    • \n
  • \n

    Cloud environments (AWS, Azure, GCP)

    \n
    • \n
  • \n

    Scalable system design and integrations

    \n
    • \n\n\n\n
    "},{"text":"Who You Are: ","content":"
    \n\n
  • \n

    A technical builder—you’re comfortable writing code, troubleshooting integrations, and getting hands-on in POCs

    \n
    • \n
  • \n

    A credible executive communicator—you can confidently present to C-suite stakeholders and simplify complex ideas

    \n
    • \n
  • \n

    Commercially minded—you understand this role exists to drive revenue and close deals

    \n
    • \n
  • \n

    Thrive in ambiguity—you can move quickly from whiteboard → working solution → closed deal quickly

    \n
    • \n
  • \n

    Strong sense of ownership—you step into gaps and push deals forward without waiting for direction

    \n
    • \n
  • \n

    Energized by working at the intersection of technology, sales, and partners

    \n
    • \n\n
    "},{"text":"Why Netomi: ","content":"
    \n\n
  • \n

    Direct impact on revenue and strategic deals

    \n
    • \n
  • \n

    Play a key role in scaling a partner-led GTM motion

    \n
    • \n
  • \n

    Help define how Netomi is sold in the market

    \n
    • \n\n
    "}],"text":"Partner Solutions Architect","country":"US","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    About the Role: 
    \n
    \n

    We are seeking a highly technical and customer-facing Partner Solutions Architect to play a critical role in driving revenue through enterprise deals and partner ecosystems.

    \n

    This role sits within the Alliances team to advance deals, enable partners (especially SIs), and bring Netomi’s platform to life in customer environments.

    \n

    You will operate as both a hands-on builder and a front-line technical seller—leading POCs, writing and reviewing code where needed, and translating complex architectures into clear business value for executive stakeholders. You are equally comfortable writing code for a live POC as you are presenting a solution strategy to a CIO or CTO.

    \n

    You will partner closely with the Channel and Partner Enablement Managers to ensure technical deal learnings are translated into scalable partner programs and training.

    \n
    ","descriptionBodyPlain":"About the Role: \nWe are seeking a highly technical and customer-facing Partner Solutions Architect to play a critical role in driving revenue through enterprise deals and partner ecosystems.\nThis role sits within the Alliances team to advance deals, enable partners (especially SIs), and bring Netomi’s platform to life in customer environments.\nYou will operate as both a hands-on builder and a front-line technical seller—leading POCs, writing and reviewing code where needed, and translating complex architectures into clear business value for executive stakeholders. You are equally comfortable writing code for a live POC as you are presenting a solution strategy to a CIO or CTO.\nYou will partner closely with the Channel and Partner Enablement Managers to ensure technical deal learnings are translated into scalable partner programs and training.\n","hostedUrl":"https://jobs.lever.co/netomi/60221dc9-aee2-469b-960b-1844b0c82d01","applyUrl":"https://jobs.lever.co/netomi/60221dc9-aee2-469b-960b-1844b0c82d01/apply"},{"additionalPlain":"In order to ensure a fair and equitable recruitment process, Netomi requests that all applicants refrain from using any artificial intelligence language model to generate application responses and/or content. Any application that is found to have been a product of using such tools may be excluded from consideration. \n\nDisclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.\n\n\nNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    In order to ensure a fair and equitable recruitment process, Netomi requests that all applicants refrain from using any artificial intelligence language model to generate application responses and/or content. Any application that is found to have been a product of using such tools may be excluded from consideration.

    Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.

    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Customer Success","location":"New York","team":"Customer Success Management","allLocations":["New York"]},"createdAt":1773185771360,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role: \n\nThe Principal Account Strategist is a highly influential, individual contributor role responsible for driving the long-term success and expansion within Netomi’s most complex Strategic and Enterprise (Fortune 100) accounts. This role demands a relentless mentality—someone who can get on the ground, navigate large, siloed organizations, secure buy-in across multiple executives and departments, and execute a program to deliver transformative business value. This is an opportunity to help shape the future of Enterprise GenAI.\n\nYou'll be working with cutting-edge technology, a collaborative team, and real-world challenges that matter.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    About the Role:

    The Principal Account Strategist is a highly influential, individual contributor role responsible for driving the long-term success and expansion within Netomi’s most complex Strategic and Enterprise (Fortune 100) accounts. This role demands a relentless mentality—someone who can get on the ground, navigate large, siloed organizations, secure buy-in across multiple executives and departments, and execute a program to deliver transformative business value. This is an opportunity to help shape the future of Enterprise GenAI.

    You'll be working with cutting-edge technology, a collaborative team, and real-world challenges that matter.
    ","id":"9891fd47-0afb-4f27-89b7-c414ede67824","lists":[{"text":"Responsibilities: ","content":"
  • Organizational Navigation & Advocacy: Act as the principal on-the-ground navigator within large, complex, and often siloed enterprise customer organizations to identify, engage, and secure commitment from all critical stakeholders, executives, and departmental leaders.
  • Strategic Roadmap Development: Take ownership of the customer relationship and drive deep account penetration by developing, championing, and executing a multi-year, technical and business-aligned roadmap for AI deployment and expansion.
  • Commercial Acumen / Renewals: Ownership over the financial health, expansion, and long-term commercial structure of the account.
  • Program Leadership / Program Building: The hands-on, executive responsibility for structuring, driving, and governing the complex implementation roadmap.
  • Program Ownership & Execution: Design and lead the implementation of the Netomi solution as a comprehensive program, coordinating technical, product, and business activities both internally and with the customer's teams to ensure aggressive delivery and demonstrable ROI.
  • Executive Alignment: Translate complex AI capabilities and performance data into clear, compelling narratives that resonate with and drive decision-making among multiple, competing executive stakeholders and departmental heads.
  • Risk & Issue Resolution: Proactively identify internal roadblocks and competing priorities within the customer's organization. Utilize superior negotiation, persistence (the \"pit bull\" drive), and problem-solving skills to overcome obstacles and ensure program momentum.
  • Expansion & Growth: Identify and convert new use cases, departments, and lines of business into expansion opportunities, securing the resources and internal consensus needed to scale the Netomi platform across the entire enterprise.
  • Voice of the Customer: Serve as the primary advocate for the customer's long-term strategic needs and priorities, ensuring internal product and engineering roadmaps align with the highest-value enterprise requirements.
  • Executive Advocacy & Communication: Serve as the primary, executive-facing leader for the account. Design, create, and deliver compelling, high-impact strategic decks and presentations (e.g., Quarterly Business Reviews, roadmaps, and solution proposals) to C-level and senior executive audiences, focusing on clarity, persuasion, and a clear call to action.
  • Organizational Navigation & Influence: Act as the principal on-the-ground navigator within large, complex, and often siloed enterprise customer organizations to identify, engage, and secure commitment from all critical stakeholders, executives, and departmental leaders.
  • Strategic Program Leadership: Own and craft the end-to-end AI program roadmap and execution strategy for the enterprise account, including defining project milestones, technical deliverables, and success criteria, acting as the ultimate authority to overcome implementation barriers.
  • Commercial Strategy & Renewals: Take full accountability for the account's commercial health, proactively navigating and figuring out expansion opportunities (upselling/cross-selling), structuring agreements, and leading the entire renewal process to ensure high retention and growth.
  • Internal and External Executive: Serve as the escalation point for program roadblocks. Utilize superior negotiation, persistence, and problem-solving skills to overcome political, commercial, or resource-based obstacles, clearing the path for the delivery team.
  • Translating Strategy into Action: Translate complex AI capabilities and performance data into clear, concise, and business-value-focused insights for executive stakeholders.
  • Risk & Issue Resolution: Proactively identify internal roadblocks and competing priorities within the customer's organization. Utilize superior negotiation, persistence, and problem-solving skills to overcome obstacles and ensure program momentum.
    • "},{"text":"Requirements: ","content":"
  • 7+ years of demonstrated experience in a highly strategic, client-facing, Individual Contributor role (e.g., Principal/Senior Solutions Consultant, Strategic Account Director, Enterprise Program Manager, Strategic Advisor, Strategic Account Manager) in enterprise B2B SaaS or consulting.
  • Proven track record of managing and influencing enterprise-scale programs without having direct management authority over the day-to-day delivery personnel (e.g., managing implementation via dedicated CSMs/Technical Leads).
  • Expert-level ability to conceptualize, structure, and deliver executive-grade presentations (decks) that lead with the recommendation, are data-driven, and clearly articulate business impact and risk mitigation.
  • Proven success in driving commercial outcomes including leading large enterprise contract renewals, upsells, and defining long-term client financial roadmaps.
  • Proven track record of navigating Fortune 500-level organizations (e.g., Financial Services, Airlines, etc.) to achieve results, specifically managing highly fragmented, siloed environments with multiple executive sponsors and competing priorities.
  • Exceptional executive communication and influencing skills without direct authority; the ability to not take no for an answer and to maintain composure and confidence when presenting to senior leaders.
  • Deep understanding of CX (Customer Experience) and/or Contact Center operations and the business value AI/Generative AI solutions deliver in this space.
  • Strong technical acumen—comfortable discussing complex API integrations, data flows, and conversational AI model training with customer technical teams.
  • Ability to travel frequently (up to 40-50%) to client sites to conduct strategic workshops and drive program execution.
  • Bachelor's degree in Business, Computer Science, or a related field; MBA or advanced degree is a plus.
    • "}],"text":"Principal Account Strategist","country":"US","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    About the Role:

    The Principal Account Strategist is a highly influential, individual contributor role responsible for driving the long-term success and expansion within Netomi’s most complex Strategic and Enterprise (Fortune 100) accounts. This role demands a relentless mentality—someone who can get on the ground, navigate large, siloed organizations, secure buy-in across multiple executives and departments, and execute a program to deliver transformative business value. This is an opportunity to help shape the future of Enterprise GenAI.

    You'll be working with cutting-edge technology, a collaborative team, and real-world challenges that matter.
    ","descriptionBodyPlain":"About the Role: \n\nThe Principal Account Strategist is a highly influential, individual contributor role responsible for driving the long-term success and expansion within Netomi’s most complex Strategic and Enterprise (Fortune 100) accounts. This role demands a relentless mentality—someone who can get on the ground, navigate large, siloed organizations, secure buy-in across multiple executives and departments, and execute a program to deliver transformative business value. This is an opportunity to help shape the future of Enterprise GenAI.\n\nYou'll be working with cutting-edge technology, a collaborative team, and real-world challenges that matter.\n","hostedUrl":"https://jobs.lever.co/netomi/9891fd47-0afb-4f27-89b7-c414ede67824","applyUrl":"https://jobs.lever.co/netomi/9891fd47-0afb-4f27-89b7-c414ede67824/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full-time","department":"Product Engineering","location":"Remote - India","team":"Product Development","allLocations":["Remote - India"]},"createdAt":1777269829157,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nWe are looking for a Software Engineer with experience in Java development. We are looking for someone who brings in experience of coding, fixing, executing and versioning existing code for applications. We are looking for someone who is ready to think beyond and is ready to take bigger responsibilities. If you're passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    We are looking for a Software Engineer with experience in Java development. We are looking for someone who brings in experience of coding, fixing, executing and versioning existing code for applications. We are looking for someone who is ready to think beyond and is ready to take bigger responsibilities. If you're passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you.
    ","id":"d61510b5-44ea-44c9-8441-097a48bf5e77","lists":[{"text":"Responsibilities","content":"\n
  • Assist in planning, design and execution of SOA backend platforms and mostly around REST based Web.
    • \n
  • Frameworks using JAVA (Spark, Spring, ORM).
    • \n
  • High-level and low-level design of the highly scalable components.
    • \n
  • Track defects and works with business owners and users to triage bugs and manage a backlog.
    • \n
  • Taking care of Non-functional requirements like Scale/ High Availability/Performance/Security.
    • \n
  • Build/Deployments/DevOps related work on AWS.
    • \n
  • Works collaboratively in a multi-disciplinary team environment; establishes and maintains professional networks with subject matter experts.
    • \n
  • Assist key technical advisors in defining the project roadmap.
    • \n"},{"text":"Requirements","content":"\n
  • Experience on SOA, Multitenant platforms, SaaS platforms (It’s a plus)
    • \n
  • 1-3 years’ experience – proficient in Java / J2EE
    • \n
  • Experience with Amazon web services or similar environment
    • \n
  • Experience on some scripting language for automated build/ deployments (It’s a plus)
    • \n"}],"text":"SDE I - Backend","country":"IN","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    We are looking for a Software Engineer with experience in Java development. We are looking for someone who brings in experience of coding, fixing, executing and versioning existing code for applications. We are looking for someone who is ready to think beyond and is ready to take bigger responsibilities. If you're passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you.
    ","descriptionBodyPlain":"We are looking for a Software Engineer with experience in Java development. We are looking for someone who brings in experience of coding, fixing, executing and versioning existing code for applications. We are looking for someone who is ready to think beyond and is ready to take bigger responsibilities. If you're passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you.\n","hostedUrl":"https://jobs.lever.co/netomi/d61510b5-44ea-44c9-8441-097a48bf5e77","applyUrl":"https://jobs.lever.co/netomi/d61510b5-44ea-44c9-8441-097a48bf5e77/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Product Engineering","location":"Gurugram","team":"Product Development","allLocations":["Gurugram"]},"createdAt":1741614547729,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role:\nWe are looking for a Software Engineer with experience in Javascript. Who brings in experience of coding, fixing, executing and versioning existing code for applications and someone who is ready to think beyond and is ready to take bigger responsibilities.\n \nIf you're passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    About the Role:
    \n
    We are looking for a Software Engineer with experience in Javascript. Who brings in experience of coding, fixing, executing and versioning existing code for applications and someone who is ready to think beyond and is ready to take bigger responsibilities.
    \n
     
    \n
    If you're passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you.
    ","id":"fb9adf2a-83b2-401b-8332-b88bb26c21b8","lists":[{"text":"Responsibilities","content":"\n
  • Ownership of key UI modules
    • \n
  • Own front-end build and test systems
    • \n
  • Ensure the technical feasibility of UI/UX designs and implement them.
    • \n
  • Translating designs and wireframes into high-quality code
    • \n
  • Building reusable components and front-end libraries for future use 
    • \n
  • Working with Backend, Data Science and DevOps engineers for API implementation and design.
    • \n
  • Optimize UI application for optimal performance and scalability
    • \n"},{"text":"Requirements","content":"\n
  • 1 year to 3 years experience in building UI heavy features, preferably for a highly used B2B SaaS application
    • \n
  • Mastery of JavaScript or TypeScript, HTML5 and CSS3
    • \n
  • Excellent hands-on experience with Vue.js (or React or Angular)
    • \n
  • Great knowledge of common web services technologies such as GraphQL, REST and Web Hooks.
    • \n
  • Knowledge of NodeJS as a backend for web applications is a plus
    • \n
  • B.E. or B.Tech in Computer Science or related fields
    • \n"}],"text":"SDE I - Frontend","country":"IN","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    About the Role:
    \n
    We are looking for a Software Engineer with experience in Javascript. Who brings in experience of coding, fixing, executing and versioning existing code for applications and someone who is ready to think beyond and is ready to take bigger responsibilities.
    \n
     
    \n
    If you're passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you.
    ","descriptionBodyPlain":"About the Role:\nWe are looking for a Software Engineer with experience in Javascript. Who brings in experience of coding, fixing, executing and versioning existing code for applications and someone who is ready to think beyond and is ready to take bigger responsibilities.\n \nIf you're passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you.\n","hostedUrl":"https://jobs.lever.co/netomi/fb9adf2a-83b2-401b-8332-b88bb26c21b8","applyUrl":"https://jobs.lever.co/netomi/fb9adf2a-83b2-401b-8332-b88bb26c21b8/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Product Engineering","location":"Remote - India","team":"Product Development","allLocations":["Remote - India"]},"createdAt":1777452194937,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    We are looking for a Software Engineer with experience in Full-stack development. We are looking for someone who brings in experience of coding, fixing, executing and versioning existing code for applications. We are looking for someone who is ready to think beyond and is ready to take bigger responsibilities. If you're passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you.
    ","id":"5dfe7149-e3e7-4063-be6f-440081b188b5","lists":[{"text":"Responsibilities","content":"
    \n

    * Build and maintain full-stack features using Node.js (backend) and React/Vue (frontend).
    * Develop and integrate REST APIs, ensuring performance and reliability.
    * Collaborate with product, design, and QA to deliver features end-to-end.
    * Debug issues, fix bugs, and ensure code quality through testing and reviews.
    * Contribute to deployments, monitoring, and basic cloud (AWS) workflows.

    \n
    "},{"text":"Requirements","content":"
    \n

    * 2–3 years of experience in software development.
    * Working knowledge of Node.js and building backend APIs.
    * Experience with React and/or Vue.js (components, state management, API integration).
    * Understanding of REST APIs, basic system design, and data structures.
    * Familiarity with Git, debugging, and collaborative development workflows.

    \n
    "},{"text":"Nice to Have","content":"
    \n

    * Experience with TypeScript.
    * Basic exposure to AWS or cloud platforms.
    * Familiarity with Docker or CI/CD pipelines.
    * Understanding of testing frameworks (unit/integration).
    * Awareness of performance and security best practices.

    \n
    "},{"text":"What We Value","content":"
    \n

    * Ownership and willingness to learn
    * Ability to work in a fast-paced environment
    * Writing clean, maintainable code
    * Strong problem-solving mindset
    * Good collaboration and communication

    \n
    "}],"text":"SDE I (FullStack)","country":"IN","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    We are looking for a Software Engineer with experience in Full-stack development. We are looking for someone who brings in experience of coding, fixing, executing and versioning existing code for applications. We are looking for someone who is ready to think beyond and is ready to take bigger responsibilities. If you're passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you.
    ","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/netomi/5dfe7149-e3e7-4063-be6f-440081b188b5","applyUrl":"https://jobs.lever.co/netomi/5dfe7149-e3e7-4063-be6f-440081b188b5/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Product Engineering","location":"Gurugram","team":"Product Development","allLocations":["Gurugram"]},"createdAt":1740564780562,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nWe’re looking for a highly motivated SDE 2 – Backend Engineer to join our core engineering team. In this role, you will be a key player in designing, developing, and optimizing high-performance backend systems. You’ll work closely with cross-functional teams to build scalable, secure, and reliable services that power our core platforms. This is a high-impact opportunity to shape technology in a startup-like, fast-paced environment.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    We’re looking for a highly motivated SDE 2 – Backend Engineer to join our core engineering team. In this role, you will be a key player in designing, developing, and optimizing high-performance backend systems. You’ll work closely with cross-functional teams to build scalable, secure, and reliable services that power our core platforms. This is a high-impact opportunity to shape technology in a startup-like, fast-paced environment.
    ","id":"eeccaf3d-c3c0-4ae0-b702-0eac8eccd4b8","lists":[{"text":"Responsibilities:","content":"\n
  • System Design & Development: Architect and implement clean, modular, and scalable backend services using Java, Spring Boot, and modern microservice principles.
    • \n
  • Database Management: Design efficient database schemas and write optimized queries for RDS (MySQL/PostgreSQL) and, optionally, NoSQL databases like Elasticsearch, MongoDB, or DynamoDB.
    • \n
  • Messaging & Event-Driven Systems: Integrate Kafka or RabbitMQ to build robust and loosely-coupled event-driven architectures.
    • \n
  • Caching Strategies: Leverage Redis or Memcached to implement high-performance caching strategies for scalable and low-latency systems.
    • \n
  • Distributed Systems: Contribute to the design of distributed, resilient systems that can handle high throughput and concurrency.
    • \n
  • Performance Optimization: Profile and tune backend performance across databases, APIs, and infrastructure.
    • \n
  • Testing & Code Quality: Write clean, maintainable code with comprehensive unit and integration tests to ensure reliability and stability.
    • \n
  • Startup Environment: Thrive in an agile, collaborative environment and take ownership of end-to-end feature delivery.
    • \n"},{"text":"Requirements:","content":"\n
  • 4+ years of hands-on backend development experience in a product-based company (preferably SaaS).
    • \n
  • Strong expertise in Java and Spring Boot ecosystem.
    • \n
  • Solid understanding of Relational Databases (RDS, MySQL, PostgreSQL).
    • \n
  • Experience with Apache Kafka or RabbitMQ for building asynchronous, decoupled systems.
    • \n
  • Proficiency with Redis or Memcached for performance tuning and data caching.
    • \n
  • Strong problem-solving skills and ability to work independently in a fast-paced, startup-like environment.
    • \n
  • Passion for writing clean, readable, and efficient code with strong testing discipline.
    • \n"},{"text":"Additional Skills: ","content":"\n
  • Prior experience working in a high-growth startup for 2+ years.
    • \n
  • Exposure to AI/ML-integrated solutions or interest in working alongside data science teams.
    • \n
  • Experience with infrastructure automation, monitoring tools, or observability stacks.
    • \n
  • Familiarity with NoSQL systems like Elasticsearch, MongoDB, or DynamoDB.
    • \n
  • Knowledge of CI/CD pipelines, Git, and modern development practices.
    • \n
  • Hands-on experience in containerization technologies: Docker, Kubernetes, or AWS ECS/GKE.
    • \n"}],"text":"SDE II - Backend","country":"IN","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    We’re looking for a highly motivated SDE 2 – Backend Engineer to join our core engineering team. In this role, you will be a key player in designing, developing, and optimizing high-performance backend systems. You’ll work closely with cross-functional teams to build scalable, secure, and reliable services that power our core platforms. This is a high-impact opportunity to shape technology in a startup-like, fast-paced environment.
    ","descriptionBodyPlain":"We’re looking for a highly motivated SDE 2 – Backend Engineer to join our core engineering team. In this role, you will be a key player in designing, developing, and optimizing high-performance backend systems. You’ll work closely with cross-functional teams to build scalable, secure, and reliable services that power our core platforms. This is a high-impact opportunity to shape technology in a startup-like, fast-paced environment.\n","hostedUrl":"https://jobs.lever.co/netomi/eeccaf3d-c3c0-4ae0-b702-0eac8eccd4b8","applyUrl":"https://jobs.lever.co/netomi/eeccaf3d-c3c0-4ae0-b702-0eac8eccd4b8/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full-time","department":"Product Engineering","location":"Gurugram","team":"Product Development","allLocations":["Gurugram"]},"createdAt":1769090741854,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nNetomi is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and customer service. Our clients include Fortune 1,000 companies. Our artificial intelligence platform gives customer service teams the ability to activate, manage & train their AI to deliver an experience that delights consumers and turns customer service into a competitive advantage.\n \nWe care about building a company that not only has the best technology and product on the market but also provides superior service to our customers.\n \nJob Description:\n \nWe are looking for a skilled Frontend Engineer with strong expertise in modern JavaScript frameworks, hands-on experience in building scalable and responsive web applications, and a solid understanding of frontend architecture, performance optimization, and UI/UX best practices.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    Netomi is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and customer service. Our clients include Fortune 1,000 companies. Our artificial intelligence platform gives customer service teams the ability to activate, manage & train their AI to deliver an experience that delights consumers and turns customer service into a competitive advantage.
    \n
     
    \n
    We care about building a company that not only has the best technology and product on the market but also provides superior service to our customers.
    \n
     
    \n
    Job Description:
    \n
     
    \n
    We are looking for a skilled Frontend Engineer with strong expertise in modern JavaScript frameworks, hands-on experience in building scalable and responsive web applications, and a solid understanding of frontend architecture, performance optimization, and UI/UX best practices.
    ","id":"dc2eac5f-f79b-4447-a054-510959d760e5","lists":[{"text":"Responsibilities","content":"\n
  • Ownership of key UI modules
    • \n
  • Own front-end build and test systems
    • \n
  • Ensure the technical feasibility of UI/UX designs and implement them.
    • \n
  • Translating designs and wireframes into high-quality code
    • \n
  • Building reusable components and front-end libraries for future use 
    • \n
  • Working with Backend, Data Science and DevOps engineers for API implementation and design.
    • \n
  • Optimize UI application for optimal performance and scalability
    • \n"},{"text":"Requirements","content":"\n
  • 3-6 years experience in building UI heavy features, preferably for a highly used B2B SaaS application
    • \n
  • Mastery of JavaScript or TypeScript, HTML5 and CSS3
    • \n
  • Hands-on experience with Vue.js or React.
    • \n
  • Knowledge of NodeJS as a backend for web applications is a plus
    • \n
  • Great knowledge of common web services technologies such as GraphQL, REST and Web Hooks.
    • \n
  • Experience with one or more unit, component and integration testing tools such as Jasmine, Karma, Jest, Mocha, Cypress.io etc.
    • \n
  • Great knowledge of UI code compilation, packing and distribution management
    • \n
  • B.E. or B.Tech in Computer Science or related fields
    • \n"}],"text":"SDE II - Frontend","country":"IN","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    Netomi is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and customer service. Our clients include Fortune 1,000 companies. Our artificial intelligence platform gives customer service teams the ability to activate, manage & train their AI to deliver an experience that delights consumers and turns customer service into a competitive advantage.
    \n
     
    \n
    We care about building a company that not only has the best technology and product on the market but also provides superior service to our customers.
    \n
     
    \n
    Job Description:
    \n
     
    \n
    We are looking for a skilled Frontend Engineer with strong expertise in modern JavaScript frameworks, hands-on experience in building scalable and responsive web applications, and a solid understanding of frontend architecture, performance optimization, and UI/UX best practices.
    ","descriptionBodyPlain":"Netomi is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and customer service. Our clients include Fortune 1,000 companies. Our artificial intelligence platform gives customer service teams the ability to activate, manage & train their AI to deliver an experience that delights consumers and turns customer service into a competitive advantage.\n \nWe care about building a company that not only has the best technology and product on the market but also provides superior service to our customers.\n \nJob Description:\n \nWe are looking for a skilled Frontend Engineer with strong expertise in modern JavaScript frameworks, hands-on experience in building scalable and responsive web applications, and a solid understanding of frontend architecture, performance optimization, and UI/UX best practices.\n","hostedUrl":"https://jobs.lever.co/netomi/dc2eac5f-f79b-4447-a054-510959d760e5","applyUrl":"https://jobs.lever.co/netomi/dc2eac5f-f79b-4447-a054-510959d760e5/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full-time","department":"Product Engineering","location":"Gurugram","team":"Data Science","allLocations":["Gurugram"]},"createdAt":1772469909063,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nDo you believe in the missions of intelligence agencies? Are you interested in building state-of-the-art NLP models and solving complex technical challenges? Do you want to be a part of our journey in shaping the future of Automated Customer Service?\n \nIf you are interested in working on some of the most challenging technical and programmatic issues, we would love to discuss with you about the exciting work and career opportunities at Netomi.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    Do you believe in the missions of intelligence agencies? Are you interested in building state-of-the-art NLP models and solving complex technical challenges? Do you want to be a part of our journey in shaping the future of Automated Customer Service?
    \n
     
    \n
    If you are interested in working on some of the most challenging technical and programmatic issues, we would love to discuss with you about the exciting work and career opportunities at Netomi.
    ","id":"b0262b57-4744-4ae0-b1a5-b08f481b2aea","lists":[{"text":"Job Responsibilities","content":"\n
  • Design, develop, and deploy scalable, high-performance software systems and infrastructure to solve complex business problems.
    • \n
  • Collaborate closely with Data Scientists to support the integration of machine learning models and data pipelines into production systems, focusing primarily on software engineering aspects (e.g., code optimization, deployment, and system integration).
    • \n
  • Work with Product & Engineering teams to integrate solutions into products and services, emphasizing system design, coding, and best practices.
    • \n
  • Develop and manage data pipelines to handle large datasets, ensuring efficient data ingestion, transformation, and storage to support both data scientists and engineering needs.
    • \n
  • Architect and implement scalable software systems, optimize existing systems, and build new features with a focus on system efficiency and scalability.
    • \n
  • Manage databases and caching systems (e.g., MySQL, Redis, Elasticsearch), ensuring efficient data storage and retrieval, while supporting the needs of data scientists working with large datasets.
    • \n
  • Deploy robust infrastructure solutions on AWS or GCP, ensuring high availability, fault tolerance, and scalability for data-heavy applications.
    • \n
  • Conduct experiments and test hypotheses to improve system performance and reliability, leveraging collaboration with data scientists to ensure models and algorithms are properly integrated into production.
    • \n
  • Communicate technical details and insights to both engineering and non-engineering stakeholders, fostering cross-functional understanding.
    • \n
  • Stay updated on the latest developments in software engineering, system design, and infrastructure best practices, sharing knowledge with the broader team.
    • \n
  • Provide technical mentorship and guidance to junior team members, encouraging continuous learning and development.
    • \n
  • Ensure system compliance with data security and privacy regulations, incorporating best practices into development processes.
    • \n"},{"text":"Requirements","content":"\n
  • 3+ years of experience as a software engineer, with a focus on system design, coding, and best practices, preferably in a product development environment.
    • \n
  • Strong programming skills in Python or other relevant programming languages, with experience in building scalable systems.
    • \n
  • Experience collaborating with Data Scientists or working on projects involving data pipelines, with an understanding of how to support machine learning model deployment and data-driven systems from a software perspective.
    • \n
  • Proficiency in using key components of the tech stack including Elasticsearch, Redis, MySQL, and AWS services (e.g., EC2, RDS, S3, Lambda), with a deep understanding of system design principles.
    • \n
  • Excellent communication skills, with the ability to explain complex concepts to technical and non-technical stakeholders.
    • \n
  • Strong problem-solving and analytical skills, with a keen interest in continuous learning and skill development.
    • \n
  • Experience optimizing infrastructure and software deployment to reduce latency and improve cost efficiency.
    • \n
  • Optional: Experience with modern machine learning and data processing technologies such as Apache Airflow, Kubernetes, MLflow, and Hugging Face for managing machine learning workflows and distributed systems.
    • \n"}],"text":"SDE II - Python Developer","country":"IN","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    Do you believe in the missions of intelligence agencies? Are you interested in building state-of-the-art NLP models and solving complex technical challenges? Do you want to be a part of our journey in shaping the future of Automated Customer Service?
    \n
     
    \n
    If you are interested in working on some of the most challenging technical and programmatic issues, we would love to discuss with you about the exciting work and career opportunities at Netomi.
    ","descriptionBodyPlain":"Do you believe in the missions of intelligence agencies? Are you interested in building state-of-the-art NLP models and solving complex technical challenges? Do you want to be a part of our journey in shaping the future of Automated Customer Service?\n \nIf you are interested in working on some of the most challenging technical and programmatic issues, we would love to discuss with you about the exciting work and career opportunities at Netomi.\n","hostedUrl":"https://jobs.lever.co/netomi/b0262b57-4744-4ae0-b1a5-b08f481b2aea","applyUrl":"https://jobs.lever.co/netomi/b0262b57-4744-4ae0-b1a5-b08f481b2aea/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full-time","department":"Global Services & Delivery","location":"Gurugram","team":"Customer Success Engineering","allLocations":["Gurugram"]},"createdAt":1776253422554,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the role\nWe are looking for an Integration Architect – Agentic Delivery who can design and implement scalable integrations between AI-powered agentic systems and enterprise platforms like Zendesk and Salesforce. This role will focus on building intelligent workflows, automations, and seamless data exchange across systems.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    About the role

    We are looking for an Integration Architect – Agentic Delivery who can design and implement scalable integrations between AI-powered agentic systems and enterprise platforms like Zendesk and Salesforce. This role will focus on building intelligent workflows, automations, and seamless data exchange across systems.
    ","id":"c716461a-1d2b-409c-b8bb-bc623607da66","lists":[{"text":"Responsibilities","content":"
    \n\n
  • Architect and implement integrations between agentic AI platforms and Zendesk / Salesforce
    • \n
  • Design end-to-end workflows for customer support automation using AI agents
    • \n
  • Build and manage APIs, webhooks, and middleware integrations
    • \n
  • Ensure data consistency, security, and scalability across systems
    • \n
  • Collaborate with product, engineering, and customer teams to deliver solutions
    • \n
  • Develop custom connectors, orchestration layers, and automation pipelines
    • \n
  • Troubleshoot and optimize integration performance
    • \n\n
    "},{"text":"Requirement","content":"
    \n\n
  • Strong experience with Zendesk APIs, apps framework, and workflows
    • \n
  • Hands-on expertise in Salesforce (REST/SOAP APIs, Apex, integrations)
    • \n
  • Experience in integration architecture (MuleSoft, Workato, Zapier, custom middleware, etc.)
    • \n
  • Knowledge of API design, authentication (OAuth, JWT), and event-driven systems
    • \n
  • Exposure to Agentic AI / LLM workflows / prompt orchestration
    • \n
  • Strong problem-solving and stakeholder communication skills
    • \n\n
    "},{"text":"Good to Have","content":"
    \n\n
  • Experience with AI automation platforms / conversational AI
    • \n
  • Knowledge of LangChain / LLM integrations
    • \n
  • Background in customer experience (CX) platforms
    • \n\n
    "}],"text":"SDE III - (Salesforce and other CX integrations)","country":"IN","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    About the role

    We are looking for an Integration Architect – Agentic Delivery who can design and implement scalable integrations between AI-powered agentic systems and enterprise platforms like Zendesk and Salesforce. This role will focus on building intelligent workflows, automations, and seamless data exchange across systems.
    ","descriptionBodyPlain":"About the role\nWe are looking for an Integration Architect – Agentic Delivery who can design and implement scalable integrations between AI-powered agentic systems and enterprise platforms like Zendesk and Salesforce. This role will focus on building intelligent workflows, automations, and seamless data exchange across systems.\n","hostedUrl":"https://jobs.lever.co/netomi/c716461a-1d2b-409c-b8bb-bc623607da66","applyUrl":"https://jobs.lever.co/netomi/c716461a-1d2b-409c-b8bb-bc623607da66/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Product Engineering","location":"Remote - India","team":"Product QA Engineering","allLocations":["Remote - India"]},"createdAt":1763038291824,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nJob Description:\n \nWe are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!\n \n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    Job Description:
    \n
     
    \n
    We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!
    \n
     
    ","id":"25393fe1-4925-4d3b-9771-e0931b2a628c","lists":[{"text":"Job Responsibilities","content":"\n
  • Testing of AI based conversational products
    • \n
  • Monitoring and improving quality assurance process ensuring any agreed-upon standards and procedures are followed
    • \n
  • Providing a high level of data quality awareness across multiple teams
    • \n
  • Evaluating and identifying where enhancements in accuracy of models are required
    • \n
  • Detailed testing feedback preparation to help the team to improve AI models
    • \n"},{"text":"Requirements","content":"\n
  • Good focus for delivering high quality products and passionate about learning new technologies
    • \n
  • Should have passion for Manual  & Automation Testing, Test Planning, Test Cases, Preparation and Execution
    • \n
  • Should have experience in API testing and scripting languages, like Python
    • \n
  • Good to have working experience on BDD (Behavior Driven Development) platform
    • \n
  • Bachelor in Computer Science or related Engineering field
    • \n
  • 2-4 years of relevant experience
    • \n
  • Should understand testing requirements related to the current project/product
    • \n
  • Ability to work in a fast-paced and dynamic work environment
    • \n
  • Excellent knowledge of Manual Testing concepts and tools
    • \n
  • Exposure to New technology, Problem solving skills, Self-motivated and self-starter, work independently
    • \n
  • Learning attitude and confident on the QA related Processes
    • \n
  • Knowledge in any Database (MySql, etc) is a plus
    • \n
  • Excellent written and verbal communication
    • \n"}],"text":"SDET - I","country":"IN","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    Job Description:
    \n
     
    \n
    We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!
    \n
     
    ","descriptionBodyPlain":"Job Description:\n \nWe are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!\n \n","hostedUrl":"https://jobs.lever.co/netomi/25393fe1-4925-4d3b-9771-e0931b2a628c","applyUrl":"https://jobs.lever.co/netomi/25393fe1-4925-4d3b-9771-e0931b2a628c/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Product Engineering","location":"Remote - India","team":"Product QA Engineering","allLocations":["Remote - India"]},"createdAt":1763038984755,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nJob Description:\n \nWe are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!\n \n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    Job Description:
    \n
     
    \n
    We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!
    \n
     
    ","id":"7d0633bf-1b16-4a81-a06e-40fb4e911f68","lists":[{"text":"Job Responsibilities","content":"\n
  • Testing of AI based conversational products
    • \n
  • Monitoring and improving quality assurance process ensuring any agreed-upon standards and procedures are followed
    • \n
  • Providing a high level of data quality awareness across multiple teams
    • \n
  • Evaluating and identifying where enhancements in accuracy of models are required
    • \n
  • Detailed testing feedback preparation to help the team to improve AI models
    • \n"},{"text":"Requirements","content":"\n
  • A good focus on delivering high-quality products and a passion for learning new technologies
    • \n
  • Should have a passion for Manual  & Automation Testing, Test Planning, Test Cases, Preparation, and Execution
    • \n
  • Should have experience in API testing and scripting languages, like Java
    • \n
  • Good to have working experience on BDD (Behavior Driven Development) platform
    • \n
  • Bachelor in Computer Science or related Engineering field
    • \n
  • 4-6 years of relevant experience
    • \n
  • Exposure to AI-assisted testing tools for test case generation, automation scripting, and defect analysis. Ability to validate and effectively use AI-generated outputs in QA workflows.
    • \n
  • Should understand testing requirements related to the current project/product
    • \n
  • Ability to work in a fast-paced and dynamic work environment
    • \n
  • Excellent knowledge of Manual Testing concepts and tools
    • \n
  • Exposure to New technology, Problem-solving skills, Self-motivated and self-starter, work without supervision
    • \n
  • Learning attitude and assured on the QA related Processes
    • \n
  • Knowledge of any Database (MySql, etc) is a plus
    • \n
  • Excellent written and verbal communication
    • \n"}],"text":"SDET II","country":"IN","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    Job Description:
    \n
     
    \n
    We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!
    \n
     
    ","descriptionBodyPlain":"Job Description:\n \nWe are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!\n \n","hostedUrl":"https://jobs.lever.co/netomi/7d0633bf-1b16-4a81-a06e-40fb4e911f68","applyUrl":"https://jobs.lever.co/netomi/7d0633bf-1b16-4a81-a06e-40fb4e911f68/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Global Services & Delivery","location":"Gurugram","team":"CS QA Engineering","allLocations":["Gurugram"]},"createdAt":1740482196312,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the role:\nWe are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    About the role:
    \n
    We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!
    ","id":"8723fb67-36c9-495d-ba19-05b0e36f22e3","lists":[{"text":"Responsibilities","content":"\n
  • Testing of AI based conversational products
    • \n
  • Monitoring and improving quality assurance process ensuring any agreed-upon standards and procedures are followed
    • \n
  • Providing a high level of data quality awareness across multiple teams
    • \n
  • Evaluating and identifying where enhancements in accuracy of models are required
    • \n
  • Detailed testing feedback preparation to help the team to improve AI models
    • \n"},{"text":"Requirements","content":"\n
  • A good focus on delivering high-quality products and a passion for learning new technologies.
    • \n
  • Should have a passion for Manual & Automation Testing, Test Planning, Test Cases, Preparation, and Execution.
    • \n
  • Should have experience in API testing and scripting languages, like Java/Python.
    • \n
  • Hands-on experience in Test Automation Framework implementations in Enterprise software environments with open-source tools such as Selenium, TestNG/JUnit, Rest Assured etc.
    • \n
  • Accurate Knowledge of CI/CD technologies (e.g. Jenkins, Git, Maven, etc.).
    • \n
  • Bachelor in Computer Science or related Engineering field with 4-6 years of relevant experience.
    • \n
  • Should understand testing requirements related to the current product and should have excellent knowledge of Functional and Non Functional Testing concepts and tools.
    • \n
  • Ability to work in a fast-paced and dynamic work environment.
    • \n
  • Exposure to New technology, Problem-solving skills, Self-motivated and self-starter, work without supervision.
    • \n
  • Knowledge of any Database (MySql, etc) and load test testing like Jmeter is a plus.
    • \n
  • Excellent written and verbal communication
    • \n"}],"text":"SDET II","country":"IN","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    About the role:
    \n
    We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!
    ","descriptionBodyPlain":"About the role:\nWe are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!\n","hostedUrl":"https://jobs.lever.co/netomi/8723fb67-36c9-495d-ba19-05b0e36f22e3","applyUrl":"https://jobs.lever.co/netomi/8723fb67-36c9-495d-ba19-05b0e36f22e3/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full-time","department":"Global Services & Delivery","location":"Gurugram","team":"Agentic Delivery","allLocations":["Gurugram"]},"createdAt":1779355099116,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role:\nAs a Senior Data Analyst, you will be responsible for preparing, analyzing, and interpreting large datasets to support the development and evaluation of machine learning models. Your work will focus on ensuring high-quality data, identifying meaningful patterns, and generating actionable insights that contribute to AI-driven solutions. This role demands strong analytical skills, attention to detail, and a keen interest in working with machine learning data in a dynamic, fast-paced environment.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    About the Role:

    As a Senior Data Analyst, you will be responsible for preparing, analyzing, and interpreting large datasets to support the development and evaluation of machine learning models. Your work will focus on ensuring high-quality data, identifying meaningful patterns, and generating actionable insights that contribute to AI-driven solutions. This role demands strong analytical skills, attention to detail, and a keen interest in working with machine learning data in a dynamic, fast-paced environment.

    ","id":"6dace09f-ba98-46d2-9184-050851bace22","lists":[{"text":"Responsibilities","content":"
    \n\n
  • \n

    Own enterprise client onboarding for agentic AI implementations, including data analysis, topic clustering, coverage planning, and workflow/action design

    \n
    • \n
  • \n

    Design, implement, and optimize prompts, conversation flows, agent logic, and knowledge configurations for production AI agents

    \n
    • \n
  • \n

    Deliver AI solutions end-to-end, from solution design through UAT, production launch, and post-go-live optimization

    \n
    • \n
  • \n

    Own post-launch AI performance at the client level, driving improvements in containment, resolution quality, and handoff reduction

    \n
    • \n
  • \n

    Analyze conversation data, quality signals, and DSAT drivers to identify root causes and optimization opportunities

    \n
    • \n
  • \n

    Implement iterative improvements across prompts, workflows, actions, guardrails, and knowledge bases based on data and evaluation results

    \n
    • \n
  • \n

    Collaborate with AI Quality & Evaluation teams to validate response accuracy, conversation quality, and regression risk

    \n
    • \n
  • \n

    Partner with Client Analytics and ML-Ops teams to act on insights, platform changes, and production issues

    \n
    • \n
  • \n

    Mentor junior analysts and engineers through design reviews, solution feedback, and applied AI best-practice guidance

    \n
    • \n\n
    "},{"text":"Requirement","content":"
    \n\n
  • \n

    5+ years of experience in applied AI, conversational AI, analytics, or AI-powered customer experience solutions

    \n
    • \n
  • \n

    Hands-on experience with LLMs, prompt engineering, agent workflows, and tool/action-based AI systems

    \n
    • \n
  • \n

    Experience working with real-world customer interaction data (chat, tickets, email, call transcripts, or voice data)

    \n
    • \n
  • \n

    Strong analytical ability to diagnose and resolve AI behavior issues across prompts, knowledge, workflows, evaluation, and user experience

    \n
    • \n
  • \n

    Working knowledge of SQL and Python for data analysis, experimentation, and debugging AI behavior

    \n
    • \n
  • \n

    Ability to use Tableau, Power BI, or similar BI tools to analyze trends, quality signals, and performance metrics

    \n
    • \n
  • \n

    Experience collaborating with cross-functional teams including analytics, quality, product, and ML-Ops

    \n
    • \n
  • \n

    Comfortable working directly with enterprise customers and translating ambiguous requirements into clear, scalable AI solutions

    \n
    • \n\n
    "}],"text":"Senior Data Analyst","country":"IN","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"

    About the Role:

    As a Senior Data Analyst, you will be responsible for preparing, analyzing, and interpreting large datasets to support the development and evaluation of machine learning models. Your work will focus on ensuring high-quality data, identifying meaningful patterns, and generating actionable insights that contribute to AI-driven solutions. This role demands strong analytical skills, attention to detail, and a keen interest in working with machine learning data in a dynamic, fast-paced environment.

    ","descriptionBodyPlain":"About the Role:\nAs a Senior Data Analyst, you will be responsible for preparing, analyzing, and interpreting large datasets to support the development and evaluation of machine learning models. Your work will focus on ensuring high-quality data, identifying meaningful patterns, and generating actionable insights that contribute to AI-driven solutions. This role demands strong analytical skills, attention to detail, and a keen interest in working with machine learning data in a dynamic, fast-paced environment.\n","hostedUrl":"https://jobs.lever.co/netomi/6dace09f-ba98-46d2-9184-050851bace22","applyUrl":"https://jobs.lever.co/netomi/6dace09f-ba98-46d2-9184-050851bace22/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full-time","department":"Product","location":"Gurugram","team":"Product Management","allLocations":["Gurugram"]},"createdAt":1774268339927,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role\n\nAs a Product Manager - Integrations, you will develop and manage the current and future platform features of our product to enable delivering an integrated offering with complementary customer service platforms and channels.\n\nYou will partner with engineering, marketing, sales, customer success, partners, vendors and customers and will own critical features and user experiences.\n\nWe are looking for someone with experience in SaaS platforms, APIs, systems integration, customer service/contact center platforms and AI/ML/Chatbots technologies.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    About the Role

    As a Product Manager - Integrations, you will develop and manage the current and future platform features of our product to enable delivering an integrated offering with complementary customer service platforms and channels.

    You will partner with engineering, marketing, sales, customer success, partners, vendors and customers and will own critical features and user experiences.

    We are looking for someone with experience in SaaS platforms, APIs, systems integration, customer service/contact center platforms and AI/ML/Chatbots technologies.

    ","id":"71934132-49f9-4553-9870-e70f77ec9819","lists":[{"text":"Responsibilities","content":"
    \n
    "},{"text":"Requirements","content":"
    \n
    "},{"text":"Nice-to-Have","content":"
    \n
    "}],"text":"Senior Product Manager","country":"IN","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"

    About the Role

    As a Product Manager - Integrations, you will develop and manage the current and future platform features of our product to enable delivering an integrated offering with complementary customer service platforms and channels.

    You will partner with engineering, marketing, sales, customer success, partners, vendors and customers and will own critical features and user experiences.

    We are looking for someone with experience in SaaS platforms, APIs, systems integration, customer service/contact center platforms and AI/ML/Chatbots technologies.

    ","descriptionBodyPlain":"About the Role\n\nAs a Product Manager - Integrations, you will develop and manage the current and future platform features of our product to enable delivering an integrated offering with complementary customer service platforms and channels.\n\nYou will partner with engineering, marketing, sales, customer success, partners, vendors and customers and will own critical features and user experiences.\n\nWe are looking for someone with experience in SaaS platforms, APIs, systems integration, customer service/contact center platforms and AI/ML/Chatbots technologies.\n","hostedUrl":"https://jobs.lever.co/netomi/71934132-49f9-4553-9870-e70f77ec9819","applyUrl":"https://jobs.lever.co/netomi/71934132-49f9-4553-9870-e70f77ec9819/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full-time","department":"Product","location":"Gurugram","team":"Product Management","allLocations":["Gurugram"]},"createdAt":1772790957114,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role\nNetomi is hiring a Senior Product Manager to own the product strategy and execution roadmap for Autonomous Agents in the conversational AI domain. This role is responsible for defining how Netomi’s agents reason, plan, execute multi-step tasks, and collaborate across channels—from chat and voice to email and messaging—in production-grade enterprise environments. \nYou will work at the intersection of agentic AI research, real-world enterprise deployments, and platform reliability. You will define what autonomous agents look like for Netomi customers: how they understand goals, invoke tools and APIs, manage state across long-horizon tasks, recover from failures, and hand off gracefully to human agents when needed.\nYou should understand what ‘successful autonomous agent deployment’ looks like in production: multi-turn reasoning loops, tool/workflow execution reliability, memory and context management, human-in-the-loop escalation, observability of agent behavior, and cost/latency constraints at enterprise scale.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    About the Role

    \n

    Netomi is hiring a Senior Product Manager to own the product strategy and execution roadmap for Autonomous Agents in the conversational AI domain. This role is responsible for defining how Netomi’s agents reason, plan, execute multi-step tasks, and collaborate across channels—from chat and voice to email and messaging—in production-grade enterprise environments.

    \n

    You will work at the intersection of agentic AI research, real-world enterprise deployments, and platform reliability. You will define what autonomous agents look like for Netomi customers: how they understand goals, invoke tools and APIs, manage state across long-horizon tasks, recover from failures, and hand off gracefully to human agents when needed.

    \n

    You should understand what ‘successful autonomous agent deployment’ looks like in production: multi-turn reasoning loops, tool/workflow execution reliability, memory and context management, human-in-the-loop escalation, observability of agent behavior, and cost/latency constraints at enterprise scale.

    ","id":"c83a8721-a18f-4e31-93b6-057b97d21e38","lists":[{"text":"Responsibilities","content":"\n
  • \n

    Own the Autonomous Agents roadmap end-to-end: problem discovery, prioritization, spec writing, delivery coordination, and outcome tracking.

    \n
    • \n
  • \n

    Translate enterprise customer and partner needs into product requirements, working closely with Customer Success, Delivery, and Sales/RevOps.

    \n
    • \n
  • \n

    Partner with Applied Research and Data Science to define evaluation criteria, benchmark programs, and quality gates for agentic AI capabilities.

    \n
    • \n
  • \n

    Drive cross-functional alignment across Engineering (Runtime, Studio, Channels, SDKs), QA, and Delivery on scope, dependencies, and launch readiness.

    \n
    • \n
  • \n

    Establish instrumentation requirements and ensure every shipped agent capability has the telemetry needed to measure usage, reliability, and outcomes.

    \n
    • \n
  • \n

    Run planning and execution cadence: quarterly roadmap inputs, monthly scope lock, weekly execution reviews, and launch readiness sign-offs.

    \n
    • \n
  • \n

    Drive post-release learning: monitoring windows, post-incident reviews (PIRs), and systematic feedback loops into roadmap planning.

    \n
    • \n"},{"text":"Requirements","content":"\n
  • \n

    Engineering degree with 5+ years of progressive product management experience; an MBA from a Tier 1 institute is a plus.

    \n
    • \n
  • \n

    Proven ownership of a complex, multi-surface product area with demonstrated delivery of technical features to enterprise customers.

    \n
    • \n
  • \n

    Deep understanding of conversational AI and agentic systems, including:

    \n
    • \n
  • \n

    LLM-based reasoning, tool calling, and multi-step task execution.

    \n
    • \n
  • \n

    Agent orchestration patterns (supervisor/sub-agent, planning loops, HITL escalation).

    \n
    • \n
  • \n

    Evaluation methodologies for AI systems: task completion, goal accuracy, regression, and drift.

    \n
    • \n
  • \n

    Production observability for AI agents: tracing, logging, alerting, and failure analysis.

    \n
    • \n
  • \n

    Strong technical fluency: APIs, distributed systems, cloud environments, and AI/ML deployment workflows.

    \n
    • \n
  • \n

    Excellent stakeholder leadership and executive communication; ability to drive alignment across research, engineering, and GTM without direct authority.

    \n
    • \n
  • \n

    Customer-first mindset with experience translating enterprise customer needs into clear, actionable product requirements.

    \n
    • \n"},{"text":"Preferred Qualifications","content":"\n
  • \n

    Experience building or shipping AI agent products at a conversational AI, NLU, or enterprise AI platform company.

    \n
    • \n
  • \n

    Familiarity with agentic frameworks and protocols (e.g., LangChain, LangGraph, Model Context Protocol, OpenAI function calling, tool-use patterns).

    \n
    • \n
  • \n

    Experience supporting regulated or mission-critical environments (financial services, airlines/telephony, healthcare, payments).

    \n
    • \n
  • \n

    Experience working with large SI/partner ecosystems and coordinating enablement and customer success programs.

    \n
    • \n
  • \n

    Background in or strong familiarity with progressive delivery (feature flags, canary rollouts), incident management, and post-incident learning disciplines.

    \n
    • \n"}],"text":"Senior Product Manager - Autonomous Agents","country":"IN","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"

    About the Role

    \n

    Netomi is hiring a Senior Product Manager to own the product strategy and execution roadmap for Autonomous Agents in the conversational AI domain. This role is responsible for defining how Netomi’s agents reason, plan, execute multi-step tasks, and collaborate across channels—from chat and voice to email and messaging—in production-grade enterprise environments.

    \n

    You will work at the intersection of agentic AI research, real-world enterprise deployments, and platform reliability. You will define what autonomous agents look like for Netomi customers: how they understand goals, invoke tools and APIs, manage state across long-horizon tasks, recover from failures, and hand off gracefully to human agents when needed.

    \n

    You should understand what ‘successful autonomous agent deployment’ looks like in production: multi-turn reasoning loops, tool/workflow execution reliability, memory and context management, human-in-the-loop escalation, observability of agent behavior, and cost/latency constraints at enterprise scale.

    ","descriptionBodyPlain":"About the Role\nNetomi is hiring a Senior Product Manager to own the product strategy and execution roadmap for Autonomous Agents in the conversational AI domain. This role is responsible for defining how Netomi’s agents reason, plan, execute multi-step tasks, and collaborate across channels—from chat and voice to email and messaging—in production-grade enterprise environments. \nYou will work at the intersection of agentic AI research, real-world enterprise deployments, and platform reliability. You will define what autonomous agents look like for Netomi customers: how they understand goals, invoke tools and APIs, manage state across long-horizon tasks, recover from failures, and hand off gracefully to human agents when needed.\nYou should understand what ‘successful autonomous agent deployment’ looks like in production: multi-turn reasoning loops, tool/workflow execution reliability, memory and context management, human-in-the-loop escalation, observability of agent behavior, and cost/latency constraints at enterprise scale.\n","hostedUrl":"https://jobs.lever.co/netomi/c83a8721-a18f-4e31-93b6-057b97d21e38","applyUrl":"https://jobs.lever.co/netomi/c83a8721-a18f-4e31-93b6-057b97d21e38/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Global Services & Delivery","location":"Remote - India","team":"CS QA Engineering","allLocations":["Remote - India"]},"createdAt":1772785172495,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nJob Description:\n \nWe are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!\n \n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    Job Description:
    \n
     
    \n
    We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!
    \n
     
    ","id":"68c751a3-9e26-45c2-a692-7fa9345f7394","lists":[{"text":"Job Responsibilities","content":"\n
  • Testing of AI based conversational products
    • \n
  • Monitoring and improving quality assurance process ensuring any agreed-upon standards and procedures are followed
    • \n
  • Providing a high level of data quality awareness across multiple teams
    • \n
  • Evaluating and identifying where enhancements in accuracy of models are required
    • \n
  • Detailed testing feedback preparation to help the team to improve AI models
    • \n"},{"text":"Requirements","content":"\n
  • 2+ years of QA experience with a Bachelor’s in Computer Science or related field.
    • \n
  • Expertise in manual and automation testing, including test planning and execution.
    • \n
  • Hands-on experience with tools like Selenium, TestNG/JUnit, Rest Assured.
    • \n
  • Strong programming/scripting in Java or Python,
    • \n
  • Good knowledge of SQL.
    • \n
  • Familiarity with CI/CD tools such as Jenkins, Git, and Maven.
    • \n
  • Understanding of Functional and Non-Functional testing methodologies.
    • \n
  • Excellent problem-solving, self-motivation, and communication skills.
    • \n
  • Ability to work independently in a fast-paced environment.
    • \n"}],"text":"Software Development Engineer In Test - I","country":"IN","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    Job Description:
    \n
     
    \n
    We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!
    \n
     
    ","descriptionBodyPlain":"Job Description:\n \nWe are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!\n \n","hostedUrl":"https://jobs.lever.co/netomi/68c751a3-9e26-45c2-a692-7fa9345f7394","applyUrl":"https://jobs.lever.co/netomi/68c751a3-9e26-45c2-a692-7fa9345f7394/apply"},{"additionalPlain":"Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.\n\n\nNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.

    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Operations","location":"San Mateo, CA","team":"Global Operations","allLocations":["San Mateo, CA"]},"createdAt":1778853848186,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role: \n \nWe are seeking a highly strategic and execution-focused Senior Director of Revenue Operations (RevOps) to lead the operating foundation behind our go-to-market engine. This leader will partner closely with Operations, Sales, Customer Success, Services, Marketing, Finance, and executive leadership to improve forecasting accuracy, strengthen pipeline visibility, optimize territory and quota design, and ensure our systems and analytics support scalable growth.\nThis is a strategic and hands-on leadership role for someone who can turn complexity into clarity, build trust across functions, and create the operating cadence, data discipline, and process rigor needed to support a high growth business. This role will sit at the center of Enterprise AI GTM, Field CTO, and Alliances/Partners & Channels, ensuring alignment across pipeline generation, technical deal execution, and partner-driven revenue. You will own the infrastructure, processes, and insights that enable these teams to operate cohesively and efficiently.\nThis is a high-impact, cross-functional role responsible for connecting strategy to execution—bringing rigor to pipeline, clarity to deal progression, and scalability to our GTM motion.\n \n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    About the Role:
    \n
     
    \n
    We are seeking a highly strategic and execution-focused Senior Director of Revenue Operations (RevOps) to lead the operating foundation behind our go-to-market engine. This leader will partner closely with Operations, Sales, Customer Success, Services, Marketing, Finance, and executive leadership to improve forecasting accuracy, strengthen pipeline visibility, optimize territory and quota design, and ensure our systems and analytics support scalable growth.
    \n
    \n

    This is a strategic and hands-on leadership role for someone who can turn complexity into clarity, build trust across functions, and create the operating cadence, data discipline, and process rigor needed to support a high growth business. This role will sit at the center of Enterprise AI GTM, Field CTO, and Alliances/Partners & Channels, ensuring alignment across pipeline generation, technical deal execution, and partner-driven revenue. You will own the infrastructure, processes, and insights that enable these teams to operate cohesively and efficiently.

    \n

    This is a high-impact, cross-functional role responsible for connecting strategy to execution—bringing rigor to pipeline, clarity to deal progression, and scalability to our GTM motion.

    \n
    \n
     
    ","id":"a4c8132d-db33-433a-8490-80f074a8d00d","lists":[{"text":"Responsibilities: ","content":"
    \n

    Forecasting and Revenue Planning

    \n\n
  • \n

    Lead the end-to-end forecasting process across bookings, renewals, and retention in partnership with Sales, Finance, Customer Success, Services, and Marketing leadership

    \n
    • \n
  • \n

    Build and maintain clear forecasting methodologies, reporting standards, and inspection processes that improve predictability and decisionmaking

    \n
    • \n
  • \n

    Deliver executive level insights on forecast risk, upside, key trends, and performance drivers

    \n
    • \n
  • \n

    Support annual planning, capacity modeling, and scenario analysis to inform growth and investment decisions

    \n
    • \n\n

    Territory, Quota, and Coverage Design

    \n\n
  • \n

    Partner with GTM leadership to design territory and coverage models aligned to market opportunity, customer segments, and business priorities

    \n
    • \n
  • \n

    Lead annual quota-setting and in-year quota management processes

    \n
    • \n
  • \n

    Monitor attainment trends and recommend adjustments to improve performance, fairness, and coverage efficiency

    \n
    • \n\n

    Pipeline Management and GTM Analytics

    \n\n
  • \n

    Own pipeline reporting and health analytics across regions, segments, and stages

    \n
    • \n
  • \n

    Build dashboards and KPIs that give leadership clear visibility into funnel performance, conversion rates, sales cycle trends, renewals, expansion, and rep productivity

    \n
    • \n
  • \n

    Partner with Sales and Marketing leadership to drive disciplined weekly, monthly, and quarterly pipeline review cadences

    \n
    • \n
  • \n

    Translate data into actionable recommendations that improve pipeline generation, conversion, and overall GTM execution

    \n
    • \n\n

    Customer Lifecycle and Retention Insights

    \n\n
  • \n

    Partner with Customer Success, Delivery and Services leaders to improve visibility into renewals, customer health, churn risk, and expansion opportunity

    \n
    • \n
  • \n

    Help define and operationalize metrics that connect implementation quality, time-to-value, and service delivery performance with long-term retention outcomes

    \n
    • \n
  • \n

    Support consistent lifecycle reporting and analysis that informs retention strategy and customer growth planning

    \n
    • \n\n

    Systems, Process, and Data Governance

    \n\n
  • \n

    Serve as a senior business owner for CRM and the broader GTM systems ecosystem, including tooling that supports forecasting, pipeline management, customer success, and reporting

    \n
    • \n
  • \n

    Improve data quality, process design, workflow automation, and system governance across the revenue organization

    \n
    • \n
  • \n

    Partner with IT, Finance, and business stakeholders to ensure systems support scalable, efficient, and well documented operating processes

    \n
    • \n
  • \n

    Drive standardization across core GTM workflows, from opportunity management to renewals reporting and services coordination

    \n
    • \n\n

    Leadership and Cross-Functional Partnership

    \n\n
  • \n

    Lead and develop a high performing RevOps team across analytics, process, systems, and planning

    \n
    • \n
  • \n

    Act as a trusted partner to GTM and company leadership, helping translate strategy into measurable operating plans

    \n
    • \n
  • \n

    Build strong cross-functional alignment and establish operating rhythms that improve accountability and execution

    \n
    • \n
  • \n

    Support executive reporting, board preparation, and key strategic initiatives related to revenue performance and GTM effectiveness

    \n
    • \n\n
    "},{"text":"Requirements: ","content":"\n
  • \n

    7–12+ years in Revenue Ops, Sales Ops, or GTM Ops

    \n
    • \n
  • \n

    Strong experience supporting complex enterprise sales cycles

    \n
    • \n
  • \n

    Deep understanding of multi-motion GTM (direct + partner + technical)

    \n
    • \n
  • \n

    Hands-on experience with CRM systems (e.g., Salesforce) and analytics tools

    \n
    • \n
  • \n

    Proven ability to influence senior leadership across functions

    \n
    • \n
  • \n

    Deep expertise in CRM (Salesforce, Hubspot, etc.), including reporting, process design, data governance, and integrations

    \n
    • \n
  • \n

    Proven track record in forecasting, pipeline analytics, territory and quota planning, and GTM performance management

    \n
    • \n
  • \n

    Strong analytical and financial modeling skills, with the ability to turn data into clear business recommendations

    \n
    • \n
  • \n

    Experience building scalable processes in high-growth, cross-functional environments 

    \n
    • \n\n\n
  • \n

    Experience in AI, SaaS, or enterprise technology companies

    \n
    • \n
  • \n

    Familiarity with marketplace, co-sell, and SI partner motions

    \n
    • \n
  • \n

    Experience building RevOps functions in high-growth environments

    \n
    • \n
  • \n

    Exposure to POC-driven sales models

    \n
    • \n"},{"text":"Who You Are: ","content":"
    \n\n
  • \n

    A systems thinker who can connect multiple GTM motions into one cohesive engine

    \n
    • \n
  • \n

    A builder and operator who thrives in ambiguity and moves quickly

    \n
    • \n
  • \n

    Highly analytical with a strong bias toward action and outcomes

    \n
    • \n
  • \n

    Comfortable influencing executives while driving execution

    \n
    • \n
  • \n

    Commercially minded—you understand how pipeline converts to revenue

    \n
    • \n\n
    "}],"text":"Sr. Director of Revenue Operations","country":"US","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    About the Role:
    \n
     
    \n
    We are seeking a highly strategic and execution-focused Senior Director of Revenue Operations (RevOps) to lead the operating foundation behind our go-to-market engine. This leader will partner closely with Operations, Sales, Customer Success, Services, Marketing, Finance, and executive leadership to improve forecasting accuracy, strengthen pipeline visibility, optimize territory and quota design, and ensure our systems and analytics support scalable growth.
    \n
    \n

    This is a strategic and hands-on leadership role for someone who can turn complexity into clarity, build trust across functions, and create the operating cadence, data discipline, and process rigor needed to support a high growth business. This role will sit at the center of Enterprise AI GTM, Field CTO, and Alliances/Partners & Channels, ensuring alignment across pipeline generation, technical deal execution, and partner-driven revenue. You will own the infrastructure, processes, and insights that enable these teams to operate cohesively and efficiently.

    \n

    This is a high-impact, cross-functional role responsible for connecting strategy to execution—bringing rigor to pipeline, clarity to deal progression, and scalability to our GTM motion.

    \n
    \n
     
    ","descriptionBodyPlain":"About the Role: \n \nWe are seeking a highly strategic and execution-focused Senior Director of Revenue Operations (RevOps) to lead the operating foundation behind our go-to-market engine. This leader will partner closely with Operations, Sales, Customer Success, Services, Marketing, Finance, and executive leadership to improve forecasting accuracy, strengthen pipeline visibility, optimize territory and quota design, and ensure our systems and analytics support scalable growth.\nThis is a strategic and hands-on leadership role for someone who can turn complexity into clarity, build trust across functions, and create the operating cadence, data discipline, and process rigor needed to support a high growth business. This role will sit at the center of Enterprise AI GTM, Field CTO, and Alliances/Partners & Channels, ensuring alignment across pipeline generation, technical deal execution, and partner-driven revenue. You will own the infrastructure, processes, and insights that enable these teams to operate cohesively and efficiently.\nThis is a high-impact, cross-functional role responsible for connecting strategy to execution—bringing rigor to pipeline, clarity to deal progression, and scalability to our GTM motion.\n \n","hostedUrl":"https://jobs.lever.co/netomi/a4c8132d-db33-433a-8490-80f074a8d00d","applyUrl":"https://jobs.lever.co/netomi/a4c8132d-db33-433a-8490-80f074a8d00d/apply"},{"additionalPlain":"In order to ensure a fair and equitable recruitment process, Netomi requests that all applicants refrain from using any artificial intelligence language model to generate application responses and/or content. Any application that is found to have been a product of using such tools may be excluded from consideration. \n\nDisclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.\n\n\nNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    In order to ensure a fair and equitable recruitment process, Netomi requests that all applicants refrain from using any artificial intelligence language model to generate application responses and/or content. Any application that is found to have been a product of using such tools may be excluded from consideration.

    Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.

    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Customer Success","location":"Toronto , Canada","team":"Customer Success Management","allLocations":["Toronto , Canada"]},"createdAt":1737474323366,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role\nWe seek intelligent, self-motivated individuals who thrive in fast-paced, dynamic, and often uncertain environments—those who demonstrate a high level of personal responsibility, initiative, and dedication. A strong technical foundation is important, along with a deep curiosity to expand your knowledge in the rapidly evolving AI landscape. You should be passionate about our product, driven to continuously learn, and committed to delivering exceptional value to our growing customer base. As we continue to define and shape an emerging market, we are excited to connect with individuals who are energized by innovation and inspired to contribute to something truly transformative.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    About the Role
    We seek intelligent, self-motivated individuals who thrive in fast-paced, dynamic, and often uncertain environments—those who demonstrate a high level of personal responsibility, initiative, and dedication. A strong technical foundation is important, along with a deep curiosity to expand your knowledge in the rapidly evolving AI landscape. You should be passionate about our product, driven to continuously learn, and committed to delivering exceptional value to our growing customer base. As we continue to define and shape an emerging market, we are excited to connect with individuals who are energized by innovation and inspired to contribute to something truly transformative.
    ","id":"c44b1d42-7472-4232-adb6-93f44292e771","lists":[{"text":"Responsibilities: Curiosity, Technical Aptitude, Relationship Building, Project Management","content":"
  • Client Onboarding & Implementation
  •  Product Familiarization: Educate customers about the company’s AI virtual agents and ensure they understand how to integrate them into their current support systems (e.g., chat, email, voice).
  •  Customization & Configuration: Work with the client to tailor the virtual agents to their needs, ensuring they align with the client's workflows, tone, and support objectives.
  •  Deployment Support: Assist with initial setup and deployment, ensuring that the virtual agents are integrated correctly across various communication channels (chat, email, voice).
  •  Technical Guidance: Provide technical assistance on integrating APIs, configuring conversation flows, training models, and troubleshooting any deployment challenges.

  • Ongoing Customer Support & Troubleshooting
  •  Issue Resolution: Be the first line of contact for troubleshooting issues related to the virtual agents, working to resolve technical problems promptly.
  •  Escalation Management: If issues cannot be resolved at the TAM level, escalate them to appropriate internal teams (e.g., engineering, product, or support); manage the escalation process to ensure rapid resolution while keeping the client informed.
  •  Proactive Health Checks and System Monitoring: Periodically review the client's environment, identify potential risks, and suggest preventive measures to avoid issues before they arise. Ensure the virtual agents are performing as expected across all channels, reviewing metrics such as accuracy, response time, and user satisfaction, and taking corrective action when needed.

  • Client Relationship Management
  •  Point of Contact: Serve as the primary contact for all technical matters related to the client’s use of virtual agents.
  •  Client Advocacy: Advocate for the client’s needs internally, ensuring the virtual agent solution is evolving according to their business goals and that the product roadmap aligns with their priorities.
  •  Customer Retention: Build strong, long-term relationships with clients by ensuring they’re continuously satisfied with the service and by offering value-driven, tailored recommendations and solutions.

  • Product Training, Education, and Knowledge 
  •  Training Sessions: Lead or coordinate training sessions for client teams, helping them understand how to manage and optimize virtual agents.
  •  Knowledge Transfer: Ensure that the client team is self-sufficient in handling the basic functionalities and administrative tasks related to the AI system (such as updating conversational flows, adjusting settings, etc.).
  •  Continuous Learning: Stay up to date with AI developments, natural language processing (NLP), and machine learning techniques used in customer support solutions.
  •  Competitive Awareness: Keep track of competitor offerings in the market to ensure the company’s solutions remain competitive and relevant.

  • Performance Monitoring & Reporting
  •  Analyze AI Effectiveness: Regularly review key performance indicators (KPIs) like response accuracy, customer satisfaction, response times, and conversion rates.
  •  Report Generation: Provide clients with insightful reports and data that showcase the performance of their virtual agents to identify trends, areas for improvement, and make actionable recommendations.
  •  Optimization: Advise clients on best practices for improving the performance of their virtual agents, such as updating dialogue scripts or improving AI training data.

  • Collaboration with Internal Global Teams
  •  Product Feedback: Gather client feedback regarding the virtual agent’s performance and communicate this feedback to the product and engineering teams for continuous improvement.
  •  Feature Requests: Act as the customer's champion, gathering insights into new features or improvements that clients may need and advocating for them in product development.
  •  Cross-functional Communication: Work closely with product managers, data scientists, and developers to resolve complex client issues and deliver optimal AI solutions.
  •  Global Collaboration: Work across multiple time zones to support global customers and teams, ensuring timely responses and proactive engagement; effectively balance flexibility with availability. 

  • Strategic Planning & Account Growth
  •  Client Strategy Alignment: Understand the client’s business goals and proactively suggest how the AI virtual agents can be leveraged to meet those objectives.
  •  Upselling & Cross-selling: Identify opportunities for expanding the use of AI technology within the client’s organization, whether that means adding new channels, expanding capabilities, or using advanced features (e.g., analytics, automation).
  •  Quarterly Business Reviews (QBRs): Conduct regular, quarterly strategic reviews with clients to discuss performance, roadmap, new features, and opportunities for growth or improvement.

  • Documentation, Best Practices, and Change Management
  •  Create Documentation: Develop and maintain clear technical documentation, including guides, FAQs, and troubleshooting resources, to help clients manage and optimize their virtual agents.
  •  Standard Operating Procedures (SOPs): Create and maintain SOPs for common troubleshooting issues and best practices related to virtual agents.
  •  Maintain accurate and up-to-date records of client interactions and account activities in our system of record.
  •  Feature Rollouts: Coordinate with clients during the release of new product features or updates to ensure a smooth transition, including handling any required updates to existing virtual agent configurations.
  •  Client Change Requests: Manage client requests for customizations or changes to their virtual agents, balancing customer needs with technical feasibility.
    • "},{"text":"Requirement","content":"
  • More than 6+ years of experience in a Technical Customer Success or Technical Account Management role within a B2B, SaaS environment 
  • Self-assured, self-starter with proven ability to work in a fast-moving startup culture and a willingness to make quick judgments based on continuous prioritization and evolving customer needs
  • Relevant consulting and project management experience is required, preferably in the SaaS environment.
  • Good sense of curiosity with a genuine desire to learn, think with agility, and apply learnings in new situations
  • Stellar written and verbal communication tailored to the persona
  • Proven track record in building strong relationships with VP and C-Suite management in the customer portfolio
  • Strong sense of technical knowledge, working knowledge of APIs, and managing integrations
  • Familiarity with customer relationship management (CRM) software and support platforms (e.g. Zendesk, Salesforce, FreshDesk)
  • Must be willing and able to travel up to 20-30% of the time in response to customer needs, with all necessary travel documents maintained and current
  • Prior work experience with Chat, Email, Voice AI solutions or Agent Desk solutions is preferred but not required
    • "}],"text":"Technical Customer Success Manager","country":"CA","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    About the Role
    We seek intelligent, self-motivated individuals who thrive in fast-paced, dynamic, and often uncertain environments—those who demonstrate a high level of personal responsibility, initiative, and dedication. A strong technical foundation is important, along with a deep curiosity to expand your knowledge in the rapidly evolving AI landscape. You should be passionate about our product, driven to continuously learn, and committed to delivering exceptional value to our growing customer base. As we continue to define and shape an emerging market, we are excited to connect with individuals who are energized by innovation and inspired to contribute to something truly transformative.
    ","descriptionBodyPlain":"About the Role\nWe seek intelligent, self-motivated individuals who thrive in fast-paced, dynamic, and often uncertain environments—those who demonstrate a high level of personal responsibility, initiative, and dedication. A strong technical foundation is important, along with a deep curiosity to expand your knowledge in the rapidly evolving AI landscape. You should be passionate about our product, driven to continuously learn, and committed to delivering exceptional value to our growing customer base. As we continue to define and shape an emerging market, we are excited to connect with individuals who are energized by innovation and inspired to contribute to something truly transformative.\n","hostedUrl":"https://jobs.lever.co/netomi/c44b1d42-7472-4232-adb6-93f44292e771","applyUrl":"https://jobs.lever.co/netomi/c44b1d42-7472-4232-adb6-93f44292e771/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"
    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    ","categories":{"commitment":"Full Time - Remote","department":"Talent Acquisition & People Ops","location":"San Mateo, CA","team":"People Operations","allLocations":["San Mateo, CA"]},"createdAt":1778848870899,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role:\nWe are seeking a strategic and hands-on VP, Head of People to build and lead a world-class HR/People function at Netomi. This leader will report to the EVP of Operations and partner closely with the executive leadership team to shape company culture, scale the organization globally, and ensure we attract, develop, and retain exceptional talent.\nThis role requires a balance of strategic vision and operational excellence, someone who can architect long-term organizational design, talent, and culture strategies while also rolling up their sleeves to execute in a fast-paced, high growth environment. The ideal candidate is both a builder and an operator, with a strong bias for action and a track record of scaling HR/People functions in dynamic, high-growth companies.\n","description":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

    \n

    About the Role:

    \n

    We are seeking a strategic and hands-on VP, Head of People to build and lead a world-class HR/People function at Netomi. This leader will report to the EVP of Operations and partner closely with the executive leadership team to shape company culture, scale the organization globally, and ensure we attract, develop, and retain exceptional talent.

    \n

    This role requires a balance of strategic vision and operational excellence, someone who can architect long-term organizational design, talent, and culture strategies while also rolling up their sleeves to execute in a fast-paced, high growth environment. The ideal candidate is both a builder and an operator, with a strong bias for action and a track record of scaling HR/People functions in dynamic, high-growth companies.

    \n
    ","id":"8733e855-ac79-4292-9595-c52dac4fd851","lists":[{"text":"Responsibilities: ","content":"
    \n

    People Strategy & Leadership

    \n\n
  • \n

    Define and execute a comprehensive People strategy aligned with Netomi’s business goals and growth trajectory

    \n
    • \n
  • \n

    Serve as a trusted advisor to the EVP of Operations and executive leadership team on organizational design, workforce planning, and culture

    \n
    • \n
  • \n

    Build, mentor, and scale a high-performing People/HR team

    \n
    • \n\n

    Talent Acquisition

    \n\n
  • \n

    Own global hiring strategy across technical, GTM, and G&A functions

    \n
    • \n
  • \n

    Build scalable recruiting processes, employer branding, and talent pipelines

    \n
    • \n
  • \n

    Partner with leadership to forecast hiring needs and ensure high-quality, diverse hiring outcomes

    \n
    • \n
  • \n

    Optimize recruiting metrics including time-to-fill, quality of hire, and candidate experience

    \n
    • \n\n

    Culture, Engagement & Employee Experience

    \n\n
  • \n

    Shape and evolve Netomi’s culture to support high performance, inclusion, and innovation

    \n
    • \n
  • \n

    Drive employee engagement, retention, and experience initiatives

    \n
    • \n
  • \n

    Design and implement feedback mechanisms (surveys, listening programs) and action plans

    \n
    • \n
  • \n

    Champion diversity, equity, and inclusion across the organization

    \n
    • \n\n

    Performance Management & Development

    \n\n
  • \n

    Design and implement performance management frameworks aligned with company goals

    \n
    • \n
  • \n

    Build leadership development and succession planning programs

    \n
    • \n
  • \n

    Enable managers with tools and training to effectively lead teams

    \n
    • \n
  • \n

    Drive learning & development initiatives across all levels

    \n
    • \n\n

    Compensation, Benefits & Total Rewards

    \n\n
  • \n

    Develop and manage competitive compensation and benefits programs

    \n
    • \n
  • \n

    Partner with Finance and Legal on equity compensation strategy and benchmarking

    \n
    • \n
  • \n

    Ensure alignment of rewards with performance and company objectives

    \n
    • \n\n

    HR Operations & Compliance

    \n\n
  • \n

    Build and scale HR processes, policies, and systems to support a growing global workforce

    \n
    • \n
  • \n

    Ensure compliance with employment laws and regulations across jurisdictions

    \n
    • \n
  • \n

    Oversee HRIS, people analytics, and reporting to drive data-informed decisions

    \n
    • \n
  • \n

    Manage employee relations and provide guidance on complex HR matters

    \n
    • \n\n

    International & Remote Workforce

    \n\n
  • \n

    Support global expansion, including hiring, compliance, and cultural integration across regions

    \n
    • \n
  • \n

    Build scalable processes for managing a distributed and remote-first workforce

    \n
    • \n\n

    Cross-Functional Partnership

    \n\n
  • \n

    Collaborate with Legal, Finance, and leadership on organizational planning, headcount strategy, and workforce costs

    \n
    • \n
  • \n

    Partner with leadership on change management, restructuring, and scaling initiatives

    \n
    • \n\n
    "},{"text":"Requirements: ","content":"
    \n\n
  • \n

    15+ years of progressive experience in HR/People leadership roles, with at least 5+ years in a senior leadership capacity

    \n
    • \n
  • \n

    Proven experience scaling HR/People functions in high-growth technology or SaaS companies

    \n
    • \n
  • \n

    Strong expertise across talent acquisition, performance management, compensation, and HR operations

    \n
    • \n
  • \n

    Experience supporting global teams and navigating multi-jurisdictional employment practices

    \n
    • \n
  • \n

    Strong business acumen with the ability to align HR/People strategy to company outcomes

    \n
    • \n
  • \n

    Excellent leadership, communication, and stakeholder management skills

    \n
    • \n
  • \n

    Data-driven mindset with experience leveraging people analytics

    \n
    • \n\n
    "},{"text":"Nice to Have: ","content":"
    \n\n
  • \n

    Experience in AI, SaaS, or high-growth startup environments

    \n
    • \n
  • \n

    Strong ownership mindset with a bias toward action, you move quickly, prioritize effectively, and solve problems proactively

    \n
    • \n
  • \n

    Ability to balance empathy with high performance standards

    \n
    • \n
  • \n

    Experience building culture in distributed or hybrid organizations

    \n
    • \n
  • \n

    Passion for building inclusive, high-performing teams

    \n
    • \n\n
    "},{"text":"Closing","content":"
    Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.
    "}],"text":"VP, Head of People","country":"US","workplaceType":"remote","opening":"
    About the Company:
    Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

    Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
    ","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n\nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"
    \n

    About the Role:

    \n

    We are seeking a strategic and hands-on VP, Head of People to build and lead a world-class HR/People function at Netomi. This leader will report to the EVP of Operations and partner closely with the executive leadership team to shape company culture, scale the organization globally, and ensure we attract, develop, and retain exceptional talent.

    \n

    This role requires a balance of strategic vision and operational excellence, someone who can architect long-term organizational design, talent, and culture strategies while also rolling up their sleeves to execute in a fast-paced, high growth environment. The ideal candidate is both a builder and an operator, with a strong bias for action and a track record of scaling HR/People functions in dynamic, high-growth companies.

    \n
    ","descriptionBodyPlain":"About the Role:\nWe are seeking a strategic and hands-on VP, Head of People to build and lead a world-class HR/People function at Netomi. This leader will report to the EVP of Operations and partner closely with the executive leadership team to shape company culture, scale the organization globally, and ensure we attract, develop, and retain exceptional talent.\nThis role requires a balance of strategic vision and operational excellence, someone who can architect long-term organizational design, talent, and culture strategies while also rolling up their sleeves to execute in a fast-paced, high growth environment. The ideal candidate is both a builder and an operator, with a strong bias for action and a track record of scaling HR/People functions in dynamic, high-growth companies.\n","hostedUrl":"https://jobs.lever.co/netomi/8733e855-ac79-4292-9595-c52dac4fd851","applyUrl":"https://jobs.lever.co/netomi/8733e855-ac79-4292-9595-c52dac4fd851/apply"}]