[{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full-time","department":"Global Services & Delivery","location":"Remote - India","team":"Agentic Delivery","allLocations":["Remote - India"]},"createdAt":1787568814518,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the role\n\nWe are looking for an Agentic Engineer to build and scale agentic workflows and tools using Netomi’s no-code platform. This role requires strong software engineering fundamentals combined with prompt engineering and API-driven automation to power reliable, autonomous AI agents.\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><p><span style=\"font-size: 16px;\">About the role<br><br>We are looking for an Agentic Engineer to build and scale agentic workflows and tools using Netomi’s no-code platform. This role requires strong software engineering fundamentals combined with prompt engineering and API-driven automation to power reliable, autonomous AI agents.</span></p>","id":"0e6b7355-330a-4d10-b8d5-c235bd555622","lists":[{"text":"Responsibilities","content":"\n<li>\n<p>Design and write high-quality prompts for LLM-based agents (GPT-class models preferred).</p>\n</li>\n<li>\n<p>Build agentic tools and workflows using Netomi’s no-code platform (similar to Workato, Zapier, n8n).</p>\n</li>\n<li>\n<p>Integrate external and internal APIs, including authentication, data mapping, and error handling.</p>\n</li>\n<li>\n<p>Implement unit tests, debug issues, and ensure reliability of agent workflows.</p>\n</li>\n<li>\n<p>Apply engineering best practices and design patterns such as retries, timeouts, idempotency, and lazy loading.</p>\n</li>\n<li>\n<p>Optimize agents for performance, cost, and fault tolerance.</p>\n</li>\n<li>\n<p>Collaborate with Product, QA, and Delivery teams to ship production-grade agentic solutions.</p>\n</li>\n"},{"text":"Requirement","content":"\n<li>\n<p>4–7 years of experience as a Software Development Engineer or similar role.</p>\n</li>\n<li>\n<p>Strong understanding of prompt engineering and LLM behavior.</p>\n</li>\n<li>\n<p>Hands-on experience with REST APIs, webhooks, and JSON-based integrations.</p>\n</li>\n<li>\n<p>Solid experience in unit testing, debugging, and troubleshooting.</p>\n</li>\n<li>\n<p>Knowledge of resilient system design patterns and non-happy path handling.</p>\n</li>\n"},{"text":"Nice to Have","content":"\n<li>\n<p>Experience with no-code/low-code automation platforms.</p>\n</li>\n<li>\n<p>Exposure to agentic AI, conversational AI, or workflow orchestration systems.</p>\n</li>\n<li>\n<p>Familiarity with observability and monitoring in production systems.</p>\n</li>\n"}],"text":"Agentic Engineer Level II/III","country":"IN","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<p><span style=\"font-size: 16px;\">About the role<br><br>We are looking for an Agentic Engineer to build and scale agentic workflows and tools using Netomi&rsquo;s no-code platform. This role requires strong software engineering fundamentals combined with prompt engineering and API-driven automation to power reliable, autonomous AI agents.</span></p>","descriptionBodyPlain":"About the role\n\nWe are looking for an Agentic Engineer to build and scale agentic workflows and tools using Netomi’s no-code platform. This role requires strong software engineering fundamentals combined with prompt engineering and API-driven automation to power reliable, autonomous AI agents.\n","hostedUrl":"https://jobs.lever.co/netomi/0e6b7355-330a-4d10-b8d5-c235bd555622","applyUrl":"https://jobs.lever.co/netomi/0e6b7355-330a-4d10-b8d5-c235bd555622/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full-time","department":"Global Services & Delivery","location":"Gurugram","team":"Agentic Delivery","allLocations":["Gurugram"]},"createdAt":1782970696293,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role\nAs an Agentic Product Manager at Netomi, you will be the strategic and technical owner responsible for designing, architecting, and deploying large-scale Agentic AI solutions for enterprise customers. You will translate complex business processes into AI-driven workflows, define integration blueprints, and guide customers through their transformation to autonomous AI agents. \nYou will work closely with Customers, CSM, Integration Engineers, QA, Product, and Engineering to ensure end-to-end success of every deployment.\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><p><strong><span style=\"font-size: 16px;\">About the Role</span></strong></p>\n<p><span style=\"font-size: 16px;\">As an </span><span style=\"font-size: 16px;\">Agentic Product Manager</span><span style=\"font-size: 16px;\"> at Netomi, you will be the strategic and technical owner responsible for designing, architecting, and deploying large-scale </span><span style=\"font-size: 16px;\">Agentic AI solutions</span><span style=\"font-size: 16px;\"> for enterprise customers. You will translate complex business processes into AI-driven workflows, define integration blueprints, and guide customers through their transformation to autonomous AI agents.&nbsp;</span></p>\n<p><span style=\"font-size: 16px;\">You will work closely with Customers, CSM, Integration Engineers, QA, Product, and Engineering to ensure end-to-end success of every deployment.</span></p>","id":"a8cc0d22-25b4-48f4-a6b1-0d1fd37bcc84","lists":[{"text":"Responsibilities","content":"\n<li>\n<p>Lead discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints.</p>\n</li>\n<li>\n<p>Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform.</p>\n</li>\n<li>\n<p>Build detailed solution blueprints — workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design.</p>\n</li>\n<li>\n<p>Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic.</p>\n</li>\n<li>\n<p>Work with customer technical teams to map integration dependencies (APIs, events, SSO, CRMs, ticketing systems, internal tools).</p>\n</li>\n<li>\n<p>Own the creation of integration design documents and support Integration Engineers during implementation.</p>\n</li>\n<li>\n<p>Ensure agent workflows comply with enterprise standards (security, reliability, audit, governance).</p>\n</li>\n<li>\n<p>Collaborate with Product &amp; Engineering to translate customer requirements into features or enhancements.</p>\n</li>\n<li>\n<p>Serve as the product owner during deployment — driving priorities, clarifications, acceptance criteria, and workflow evolution.</p>\n</li>\n<li>\n<p>Validate solution behavior end-to-end with QA and guide test plans, scenario tests, and success criteria.</p>\n</li>\n<li>\n<p>Conduct user-experience reviews of agent outputs and behavior tuning.</p>\n</li>\n<li>\n<p>Act as a trusted advisor to customer stakeholders (CX, Ops, Digital Transformation, Engineering).</p>\n</li>\n<li>\n<p>Present architectural recommendations, best practices, and roadmap suggestions.</p>\n</li>\n<li>\n<p>Train customer teams on agentic workflows, governance, and performance improvement strategies.</p>\n</li>\n<li>\n<p>Ensure projects are delivered on time with high quality, low rework, and measurable impact.</p>\n</li>\n<li>\n<p>Drive continuous improvement through playbooks, reusable workflow templates, and integration patterns.</p>\n</li>\n<li>\n<p>Maintain deep expertise in agentic AI, LLMs, workflow orchestration, and enterprise systems.</p>\n</li>\n"},{"text":"Requirements","content":"\n<li>\n<p>6-10 years in Solutions Architecture / Implementation Consulting / Product Consulting / Workflow Design for enterprise SaaS or AI platforms.</p>\n</li>\n<li>\n<p>Experience designing complex workflows and integrations across enterprise systems.</p>\n</li>\n<li>\n<p>Ability to gather requirements, translate them into technical specifications, and drive execution.</p>\n</li>\n<li>\n<p>Customer-facing consulting experience with strong communication &amp; facilitation skills.</p>\n</li>\n<li>\n<p>Understanding of REST APIs, event-driven systems, data flows, and enterprise integrations.</p>\n</li>\n<li>\n<p>Experience working cross-functionally with CSM, engineering, product, and QA teams.</p>\n</li>\n"},{"text":"Nice-to-Have","content":"\n<li>\n<p>Background in Conversational AI, Agentic AI, RPA, Automation, CRM/Ticketing, or LLM-based products.</p>\n</li>\n<li>\n<p>Hands-on experience defining business logic, decision trees, or automated workflows.</p>\n</li>\n<li>\n<p>Experience with enterprises such as airlines, BFSI, telecom, retail, or large-scale customer support environments.</p>\n</li>\n"}],"text":"Agentic Product Manager","country":"IN","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<p><strong><span style=\"font-size: 16px;\">About the Role</span></strong></p>\n<p><span style=\"font-size: 16px;\">As an </span><span style=\"font-size: 16px;\">Agentic Product Manager</span><span style=\"font-size: 16px;\"> at Netomi, you will be the strategic and technical owner responsible for designing, architecting, and deploying large-scale </span><span style=\"font-size: 16px;\">Agentic AI solutions</span><span style=\"font-size: 16px;\"> for enterprise customers. You will translate complex business processes into AI-driven workflows, define integration blueprints, and guide customers through their transformation to autonomous AI agents.&nbsp;</span></p>\n<p><span style=\"font-size: 16px;\">You will work closely with Customers, CSM, Integration Engineers, QA, Product, and Engineering to ensure end-to-end success of every deployment.</span></p>","descriptionBodyPlain":"About the Role\nAs an Agentic Product Manager at Netomi, you will be the strategic and technical owner responsible for designing, architecting, and deploying large-scale Agentic AI solutions for enterprise customers. You will translate complex business processes into AI-driven workflows, define integration blueprints, and guide customers through their transformation to autonomous AI agents. \nYou will work closely with Customers, CSM, Integration Engineers, QA, Product, and Engineering to ensure end-to-end success of every deployment.\n","hostedUrl":"https://jobs.lever.co/netomi/a8cc0d22-25b4-48f4-a6b1-0d1fd37bcc84","applyUrl":"https://jobs.lever.co/netomi/a8cc0d22-25b4-48f4-a6b1-0d1fd37bcc84/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full-time","department":"Sales","location":"Gurugram","team":"Sales Solutions","allLocations":["Gurugram"]},"createdAt":1775463424227,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role\nNetomi is looking for a Solution Engineer - a key technical leader at the intersection of pre-sales engineering, AI architecture, and product innovation. This individual will design and implement agentic workflows that leverage the Netomi platform to power real-world enterprise solutions.\nYou’ll work directly with enterprise clients and internal stakeholders to translate visionary AI concepts into practical, scalable systems - enabling AI agents to engage, reason, and act autonomously within complex customer ecosystems.\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><div><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">About the Role</span><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><br><br></span></strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Netomi is looking for a Solution Engineer - a key technical leader at the intersection of pre-sales engineering, AI architecture, and product innovation. This individual will design and implement agentic workflows that leverage the Netomi platform to power real-world enterprise solutions.<br><br></span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">You’ll work directly with enterprise clients and internal stakeholders to translate visionary AI concepts into practical, scalable systems - enabling AI agents to engage, reason, and act autonomously within complex customer ecosystems.</span></div>","id":"cc7c0f28-0eac-4924-8294-91369e38c1c2","lists":[{"text":"Responsibilities","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p><span style=\"font-size: 11pt;\">Partner with Account Executives to discover and scope customer challenges, designing high-value technical solutions that showcase the ROI of Netomi’s platform.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p><span style=\"font-size: 11pt;\">Architect and build agentic workflows that integrate generative AI with APIs, databases, and enterprise tools to power experiences for our customer’s end users.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p><span style=\"font-size: 11pt;\">Develop custom demonstrations, prototypes, and proofs of concept using the Netomi platform tailored to specific clients use cases.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p><span style=\"font-size: 11pt;\">Design, test, and refine prompts and AI orchestration chains to optimize performance, reasoning, and reliability across varied use cases.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p><span style=\"font-size: 11pt;\">Communicate complex technical concepts clearly and persuasively to audiences ranging from C-level executives to hands-on engineers.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p><span style=\"font-size: 11pt;\">Collaborate with product and engineering teams, contributing insights from customer engagements to inform roadmap priorities.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p><span style=\"font-size: 11pt;\">Document and present solution designs, workflows, and technical configurations for both internal and client-facing reference.</span></p>\n</li>\n\n</ul></ul></div>"},{"text":"Requirements","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p><span style=\"font-size: 11pt;\">1-2 years of experience in a customer-facing sales engineering or solutions engineering role, ideally in AI, automation, or enterprise SaaS.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p><span style=\"font-size: 11pt;\">Hands-on experience with AI prompt design, workflow orchestration, and integrating REST APIs, webhooks, and cloud services (AWS, GCP, or Azure).</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p><span style=\"font-size: 11pt;\">Working knowledge of JavaScript, Python, or related scripting languages for building integrations and automation logic.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p><span style=\"font-size: 11pt;\">Proven ability to architect and communicate end-to-end technical solutions that align AI capabilities with business outcomes.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p><span style=\"font-size: 11pt;\">Functional understanding enterprise software ecosystems, and data flow patterns.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p><span style=\"font-size: 11pt;\">Excellent communication, presentation, and interpersonal skills with a record of collaboration across technical and non-technical teams.</span></p>\n</li>\n\n</ul></div>"},{"text":"Preferred Qualifications","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p><span style=\"font-size: 11pt;\">Experience in agentic or autonomous AI systems (e.g., LangChain, LlamaIndex, or similar frameworks).</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p><span style=\"font-size: 11pt;\">Familiarity with MLOps, AI governance, and compliance in production-scale deployments.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p><span style=\"font-size: 11pt;\">Background working in high-growth startup environments.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p><span style=\"font-size: 11pt;\">Awareness of UX/UI principles for designing customer-facing AI experiences.</span></p>\n</li>\n\n</ul></div>"}],"text":"Agentic Solution Engineer","country":"IN","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<div><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">About the Role</span><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><br><br></span></strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Netomi is looking for a Solution Engineer - a key technical leader at the intersection of pre-sales engineering, AI architecture, and product innovation. This individual will design and implement agentic workflows that leverage the Netomi platform to power real-world enterprise solutions.<br><br></span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">You&rsquo;ll work directly with enterprise clients and internal stakeholders to translate visionary AI concepts into practical, scalable systems - enabling AI agents to engage, reason, and act autonomously within complex customer ecosystems.</span></div>","descriptionBodyPlain":"About the Role\nNetomi is looking for a Solution Engineer - a key technical leader at the intersection of pre-sales engineering, AI architecture, and product innovation. This individual will design and implement agentic workflows that leverage the Netomi platform to power real-world enterprise solutions.\nYou’ll work directly with enterprise clients and internal stakeholders to translate visionary AI concepts into practical, scalable systems - enabling AI agents to engage, reason, and act autonomously within complex customer ecosystems.\n","hostedUrl":"https://jobs.lever.co/netomi/cc7c0f28-0eac-4924-8294-91369e38c1c2","applyUrl":"https://jobs.lever.co/netomi/cc7c0f28-0eac-4924-8294-91369e38c1c2/apply"},{"additionalPlain":"Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.\n\n\nNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div><strong><span style=\"font-size: 16px;\">Disclaimer</span></strong><span style=\"font-size: 16px;\">: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found&nbsp;</span><a rel=\"noopener noreferrer\" href=\"https://drive.google.com/file/d/1i2wzW2ElPKjzfJHlQwtunv2zhnD7t1LK/view?usp=sharing\" style=\"font-size: 16px;\" class=\"postings-link\">here</a><span style=\"font-size: 16px;\">&nbsp;and&nbsp;</span><a rel=\"noopener noreferrer\" href=\"https://drive.google.com/file/d/1Xt5UuksV4hEql3GV6o-zcsRyeoGeB5Sx/view?usp=sharing\" style=\"font-size: 16px;\" class=\"postings-link\">here</a><span style=\"font-size: 16px;\">.</span></div><div><br></div><div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full Time - Remote","department":"Sales","location":"San Mateo, CA","team":"Account Management","allLocations":["San Mateo, CA"]},"createdAt":1778854071283,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role: \nWe are seeking a highly strategic and execution-focused Channel Co-Sell Director to drive revenue through our partner ecosystem and cloud marketplaces.\nThis role sits at the intersection of Alliances and GTM, and is responsible for ensuring partners can effectively transact, co-sell, and scale Netomi through marketplace channels.\nThis position is focused on accelerating deals, navigating marketplace nuance, and unlocking partner-driven revenue, including committed cloud spend. You will understand the mechanics and checklists required to unlock committed cloud spend, co-sell motions, and marketplace transactions, and translate that into scalable enablement programs.\nThe ideal candidate is a builder and operator who understands how to translate complex products into partner-led revenue and can operationalize enablement to drive measurable pipeline and channel stickiness.\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><div>\n<p><strong>About the Role: </strong></p>\n<p>We are seeking a highly strategic and execution-focused<strong> Channel Co-Sell Director </strong>to drive revenue through our partner ecosystem and cloud marketplaces.</p>\n<p>This role sits at the intersection of Alliances and GTM, and is responsible for ensuring partners can effectively transact, co-sell, and scale Netomi through marketplace channels.</p>\n<p>This position is focused on accelerating deals, navigating marketplace nuance, and unlocking partner-driven revenue, including committed cloud spend. You will understand the mechanics and checklists required to unlock committed cloud spend, co-sell motions, and marketplace transactions, and translate that into scalable enablement programs.</p>\n<p>The ideal candidate is a builder and operator who understands how to translate complex products into partner-led revenue and can operationalize enablement to drive measurable pipeline and channel stickiness.</p>\n</div>","id":"e86a274e-a6eb-4965-acb3-a8e949722c93","lists":[{"text":"Responsibilities: ","content":"<div>\n<h4><strong>Partner Enablement Strategy &amp; Ecosystem Acceleration</strong></h4>\n\n<li>\n<p>Design and execute a comprehensive channel enablement strategy aligned with partner and revenue goals</p>\n</li>\n<li>\n<p>Partner closely with the VP of Alliances, Partners &amp; Channels to prioritize partner segments and marketplace motions</p>\n</li>\n\n\n<li>\n<p>Serve as a key driver of cloud marketplace success (AWS, Azure, GCP), enabling partners to transact and scale through these ecosystems</p>\n</li>\n<li>\n<p>Build enablement programs that support co-sell readiness, marketplace listings, and private offer execution</p>\n</li>\n<li>\n<p>Understand and operationalize the requirements to unlock partner-driven and customer committed cloud spend</p>\n</li>\n<li>\n<p>Partner with Alliances and GTM to accelerate pipeline and revenue through marketplace channels</p>\n</li>\n\n\n<li>\n<p>Ensure partners can effectively articulate Netomi’s value proposition and execute within marketplace frameworks</p>\n</li>\n<li>\n<p>Identify friction points in partner-led deals and resolve them systematically</p>\n</li>\n\n<h4><strong>Content &amp; Program Development</strong></h4>\n\n<li>\n<p>Create scalable enablement assets including playbooks, pitch decks, demo scripts, and certification materials</p>\n</li>\n<li>\n<p>Partner with Marketing, Partner Enablement, GTM, and Solutions Engineering to ensure consistency in messaging and materials</p>\n</li>\n\n<h4><strong>Field &amp; Partner Support</strong></h4>\n\n<li>\n<p>Support partners in active deals, particularly those involving marketplace transactions and co-sell motions</p>\n</li>\n<li>\n<p>Identify enablement gaps through partner and field feedback</p>\n</li>\n<li>\n<p>Partner with Sales and Solutions teams to ensure alignment in joint GTM execution</p>\n</li>\n\n<h4><strong>Performance &amp; Analytics</strong></h4>\n\n<li>\n<p>Define and track key enablement metrics (e.g., partner activation, certification rates, marketplace pipeline, sourced/influenced revenue)</p>\n</li>\n<li>\n<p>Measure effectiveness of enablement programs and continuously optimize</p>\n</li>\n<li>\n<p>Report on partner readiness and marketplace impact to leadership</p>\n</li>\n\n</div>"},{"text":"Requirements: ","content":"<div>\n\n<li>\n<p>5–8+ years of experience in enablement, partner programs, or alliances roles in B2B SaaS</p>\n</li>\n<li>\n<p>Direct experience with cloud marketplaces (AWS, Azure, GCP) and partner ecosystem motions</p>\n</li>\n<li>\n<p>Strong understanding of co-sell frameworks, private offers, and committed cloud spend dynamics</p>\n</li>\n<li>\n<p>Experience working with SIs, resellers, and/or technology partners</p>\n</li>\n<li>\n<p>Proven ability to build and scale enablement programs tied to revenue outcomes</p>\n</li>\n<li>\n<p>Strong understanding of enterprise sales cycles and partner-led GTM strategies</p>\n</li>\n<li>\n<p>Excellent communication, program management, and cross-functional collaboration skills</p>\n</li>\n<li>\n<p>Background in AI, SaaS, cloud, or customer experience technologies</p>\n</li>\n<li>\n<p>Experience working in a hyperscale, partner-led organization</p>\n</li>\n<li>\n<p>Familiarity with partner portals, LMS platforms, and enablement tooling</p>\n</li>\n<li>\n<p>Experience supporting global partner ecosystems</p>\n</li>\n\n</div>"},{"text":"Why Netomi: ","content":"<div>\n\n<li>\n<p>Play a critical role in scaling a high-impact partner and marketplace ecosystem at the forefront of AI innovation</p>\n</li>\n<li>\n<p>Directly influence pipeline and revenue through partner channels</p>\n</li>\n<li>\n<p>Build and own a strategic function from the ground up</p>\n</li>\n\n</div>"}],"text":"Channel Co-Sell Director","country":"US","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<div>\n<p><strong>About the Role: </strong></p>\n<p>We are seeking a highly strategic and execution-focused<strong> Channel Co-Sell Director </strong>to drive revenue through our partner ecosystem and cloud marketplaces.</p>\n<p>This role sits at the intersection of Alliances and GTM, and is responsible for ensuring partners can effectively transact, co-sell, and scale Netomi through marketplace channels.</p>\n<p>This position is focused on accelerating deals, navigating marketplace nuance, and unlocking partner-driven revenue, including committed cloud spend. You will understand the mechanics and checklists required to unlock committed cloud spend, co-sell motions, and marketplace transactions, and translate that into scalable enablement programs.</p>\n<p>The ideal candidate is a builder and operator who understands how to translate complex products into partner-led revenue and can operationalize enablement to drive measurable pipeline and channel stickiness.</p>\n</div>","descriptionBodyPlain":"About the Role: \nWe are seeking a highly strategic and execution-focused Channel Co-Sell Director to drive revenue through our partner ecosystem and cloud marketplaces.\nThis role sits at the intersection of Alliances and GTM, and is responsible for ensuring partners can effectively transact, co-sell, and scale Netomi through marketplace channels.\nThis position is focused on accelerating deals, navigating marketplace nuance, and unlocking partner-driven revenue, including committed cloud spend. You will understand the mechanics and checklists required to unlock committed cloud spend, co-sell motions, and marketplace transactions, and translate that into scalable enablement programs.\nThe ideal candidate is a builder and operator who understands how to translate complex products into partner-led revenue and can operationalize enablement to drive measurable pipeline and channel stickiness.\n","hostedUrl":"https://jobs.lever.co/netomi/e86a274e-a6eb-4965-acb3-a8e949722c93","applyUrl":"https://jobs.lever.co/netomi/e86a274e-a6eb-4965-acb3-a8e949722c93/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full Time - Remote","department":"Product Engineering","location":"Remote - India","team":"Product Development","allLocations":["Remote - India"]},"createdAt":1789995492415,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nNetomi is seeking a highly analytical and detail-oriented candidate to join the Analytics team in Gurugram. As part of the team, you will work with data science, product, engineering, and customer success teams to drive complex data and trend analyses to propose ways to improve and thereby contribute to improving the experience. You will also be responsible for benchmarking and measuring the performance of various product operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.\n\nWe are looking for an Engineer with a passion for using data to discover and solve real-world problems. You will enjoy working with rich data sets, modern business intelligence technology, and the ability to see your insights drive the features for our customers. You will also have the opportunity to contribute to the development of policies, processes, and tools to address product quality challenges in collaboration with teams.\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><p>Netomi is seeking a highly analytical and detail-oriented candidate to join the Analytics team in Gurugram. As part of the team, you will work with data science, product, engineering, and customer success teams to drive complex data and trend analyses to propose ways to improve and thereby contribute to improving the experience. You will also be responsible for benchmarking and measuring the performance of various product operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.<br><br>We are looking for an Engineer with a passion for using data to discover and solve real-world problems. You will enjoy working with rich data sets, modern business intelligence technology, and the ability to see your insights drive the features for our customers. You will also have the opportunity to contribute to the development of policies, processes, and tools to address product quality challenges in collaboration with teams.</p>","id":"02b45afd-5a49-41b2-a244-b0ca76306692","lists":[{"text":"Responsibilities","content":"<div>\n\n<li>Architect and implement scalable, secure, and reliable data pipelines using modern data platforms (e.g., <strong>Spark, Databricks, Airflow, Snowflake</strong>, etc.).</li>\n<li>Develop <strong>ETL/ELT</strong> processes to ingest data from various structured and unstructured sources.</li>\n<li>Perform <strong>Exploratory Data Analysis (EDA)</strong> to uncover trends, validate data integrity, and derive insights that inform data product development and business decisions.</li>\n<li>Collaborate closely with data scientists, analysts, and software engineers to design data models that support high-quality analytics and real-time insights.</li>\n<li>Write clean, maintainable code with <strong>comprehensive unit and integration tests</strong> to ensure reliability and stability in <strong>Python</strong>.</li>\n<li>Thrive in an agile, collaborative environment and take ownership of end-to-end feature delivery.</li>\n\n</div>"},{"text":"Requirements:","content":"<div>\n\n<li>Bachelor's or Master's degree in Computer Science, Engineering, or a related field.</li>\n<li>2+ years of hands-on experience in data engineering or backend software development roles.</li>\n<li>Solid understanding of Relational Databases (RDS, MySQL, PostgreSQL).</li>\n<li>Experience with Apache Kafka or RabbitMQ for building asynchronous, decoupled systems.</li>\n<li>Proficiency with Python, SQL, and at least one data pipeline orchestration tool (e.g., Apache Airflow, Luigi, Prefect).</li>\n<li>Strong experience with cloud-based data platforms (e.g., AWS Redshift, GCP BigQuery, Snowflake, Databricks).</li>\n<li>Deep understanding of data modeling, data warehousing, and distributed systems.</li>\n\n</div>"},{"text":"Additional Skills","content":"<div>\n\n<li>Familiarity with DevOps practices (CI/CD, infrastructure as code, containerization with Docker/Kubernetes).</li>\n<li>Exposure to AI/ML-integrated solutions or interest in working alongside data science teams.</li>\n<li>Knowledge of data security and privacy regulations (e.g., GDPR, HIPAA).</li>\n<li>Familiarity with prompt engineering and how LLM-based systems interact with data.</li>\n\n</div>"}],"text":"Data Engineer I","country":"IN","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<p>Netomi is seeking a highly analytical and detail-oriented candidate to join the Analytics team in Gurugram. As part of the team, you will work with data science, product, engineering, and customer success teams to drive complex data and trend analyses to propose ways to improve and thereby contribute to improving the experience. You will also be responsible for benchmarking and measuring the performance of various product operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.<br><br>We are looking for an Engineer with a passion for using data to discover and solve real-world problems. You will enjoy working with rich data sets, modern business intelligence technology, and the ability to see your insights drive the features for our customers. You will also have the opportunity to contribute to the development of policies, processes, and tools to address product quality challenges in collaboration with teams.</p>","descriptionBodyPlain":"Netomi is seeking a highly analytical and detail-oriented candidate to join the Analytics team in Gurugram. As part of the team, you will work with data science, product, engineering, and customer success teams to drive complex data and trend analyses to propose ways to improve and thereby contribute to improving the experience. You will also be responsible for benchmarking and measuring the performance of various product operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.\n\nWe are looking for an Engineer with a passion for using data to discover and solve real-world problems. You will enjoy working with rich data sets, modern business intelligence technology, and the ability to see your insights drive the features for our customers. You will also have the opportunity to contribute to the development of policies, processes, and tools to address product quality challenges in collaboration with teams.\n","hostedUrl":"https://jobs.lever.co/netomi/02b45afd-5a49-41b2-a244-b0ca76306692","applyUrl":"https://jobs.lever.co/netomi/02b45afd-5a49-41b2-a244-b0ca76306692/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full Time - Remote","department":"Product Engineering","location":"Remote - India","team":"Product Development","allLocations":["Remote - India"]},"createdAt":1789995825111,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nNetomi is seeking a highly analytical and detail-oriented candidate to join the Analytics team in Gurugram. As part of the team, you will work with data science, product, engineering, and customer success teams to drive complex data and trend analyses to propose ways to improve and, thereby contributing to improve the experience. You will also be responsible for benchmarking and measuring the performance of various product operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.\n\nWe are looking for an Engineer with a passion for using data to discover and solve real-world problems. You will enjoy working with rich data sets, modern business intelligence technology, and the ability to see your insights drive the features for our customers. You will also have the opportunity to contribute to the development of policies, processes, and tools to address product quality challenges in collaboration with teams.\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><p>Netomi is seeking a highly analytical and detail-oriented candidate to join the Analytics team in Gurugram. As part of the team, you will work with data science, product, engineering, and customer success teams to drive complex data and trend analyses to propose ways to improve and, thereby contributing to improve the experience. You will also be responsible for benchmarking and measuring the performance of various product operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.<br><br>We are looking for an Engineer with a passion for using data to discover and solve real-world problems. You will enjoy working with rich data sets, modern business intelligence technology, and the ability to see your insights drive the features for our customers. You will also have the opportunity to contribute to the development of policies, processes, and tools to address product quality challenges in collaboration with teams.</p>","id":"929d62de-1e00-4b54-ba38-3378cc440fb2","lists":[{"text":"Responsibilities:","content":"<div>\n\n<li>Architect and implement scalable, secure, and reliable data pipelines using modern data platforms (e.g., <strong>Spark, Databricks, Airflow, Snowflake</strong>, etc.).</li>\n<li>Develop <strong>ETL/ELT</strong> processes to ingest data from various structured and unstructured sources.</li>\n<li>Perform <strong>Exploratory Data Analysis (EDA)</strong> to uncover trends, validate data integrity, and derive insights that inform data product development and business decisions.</li>\n<li>Collaborate closely with data scientists, analysts, and software engineers to design data models that support high-quality analytics and real-time insights.</li>\n<li>Write clean, maintainable code with <strong>comprehensive unit and integration tests</strong> to ensure reliability and stability in <strong>Python</strong>.</li>\n<li>Thrive in an agile, collaborative environment and take ownership of end-to-end feature delivery.</li>\n\n</div>"},{"text":"Requirements:","content":"<div>\n\n<li>Bachelor's or Master's degree in Computer Science, Engineering, or a related field.</li>\n<li><strong>4+ years</strong> of hands-on experience in data engineering or backend software development roles.</li>\n<li>Solid understanding of <strong>Relational Databases</strong> (RDS, MySQL, PostgreSQL).</li>\n<li>Experience with <strong>Apache Kafka</strong> or <strong>RabbitMQ</strong> for building asynchronous, decoupled systems.</li>\n<li>Proficiency with <strong>Python, SQL</strong>, and at least one data pipeline orchestration tool (e.g., <strong>Apache Airflow, Luigi, Prefect</strong>).</li>\n<li>Strong experience with cloud-based data platforms (e.g., <strong>AWS Redshift, GCP BigQuery, Snowflake, Databricks</strong>).</li>\n<li>Deep understanding of data modeling, data warehousing, and distributed systems.</li>\n\n</div>"},{"text":"Additional Skills:","content":"<div>\n\n<li>Familiarity with DevOps practices (CI/CD, infrastructure as code, containerization with Docker/Kubernetes).</li>\n<li>Exposure to <strong>AI/ML-integrated solutions</strong> or interest in working alongside data science teams.</li>\n<li>Knowledge of data security and privacy regulations (e.g., <strong>GDPR, HIPAA</strong>).</li>\n<li>Familiarity with prompt engineering and how <strong>LLM-based</strong> systems interact with data</li>\n\n</div>"}],"text":"Data Engineer II","country":"IN","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<p>Netomi is seeking a highly analytical and detail-oriented candidate to join the Analytics team in Gurugram. As part of the team, you will work with data science, product, engineering, and customer success teams to drive complex data and trend analyses to propose ways to improve and, thereby contributing to improve the experience. You will also be responsible for benchmarking and measuring the performance of various product operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.<br><br>We are looking for an Engineer with a passion for using data to discover and solve real-world problems. You will enjoy working with rich data sets, modern business intelligence technology, and the ability to see your insights drive the features for our customers. You will also have the opportunity to contribute to the development of policies, processes, and tools to address product quality challenges in collaboration with teams.</p>","descriptionBodyPlain":"Netomi is seeking a highly analytical and detail-oriented candidate to join the Analytics team in Gurugram. As part of the team, you will work with data science, product, engineering, and customer success teams to drive complex data and trend analyses to propose ways to improve and, thereby contributing to improve the experience. You will also be responsible for benchmarking and measuring the performance of various product operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.\n\nWe are looking for an Engineer with a passion for using data to discover and solve real-world problems. You will enjoy working with rich data sets, modern business intelligence technology, and the ability to see your insights drive the features for our customers. You will also have the opportunity to contribute to the development of policies, processes, and tools to address product quality challenges in collaboration with teams.\n","hostedUrl":"https://jobs.lever.co/netomi/929d62de-1e00-4b54-ba38-3378cc440fb2","applyUrl":"https://jobs.lever.co/netomi/929d62de-1e00-4b54-ba38-3378cc440fb2/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full-time","department":"Product Engineering","location":"Gurugram","team":"Data Science","allLocations":["Gurugram"]},"createdAt":1772466437148,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nJob Description:\n \nDo you believe in the missions Intelligence agencies? Are you interested in solving complex programmatic and technical issues?\n \nIf you are interested in working on some of the most challenging technical and programmatic issues , we are interested in talking to you about Netomi work and career opportunities.\n \nWe are seeking a Senior Data Scientist with deep expertise in Large Language Models (LLMs) and modern AI systems to join our team. This role combines cutting-edge research, rapid prototyping, and production-grade implementation to deliver innovative AI-powered solutions. You will drive NLP and machine learning projects from conception through deployment, working as both a direct contributor and key technical advisor.\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><div><strong style=\"font-size: 16px;\">Job Description:</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Do you believe in the missions Intelligence agencies? Are you interested in solving complex programmatic and technical issues?</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">If you are interested in working on some of the most challenging technical and programmatic issues , we are interested in talking to you about Netomi work and career opportunities.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We are seeking a Senior Data Scientist with deep expertise in Large Language Models (LLMs) and modern AI systems to join our team. This role combines cutting-edge research, rapid prototyping, and production-grade implementation to deliver innovative AI-powered solutions. You will drive NLP and machine learning projects from conception through deployment, working as both a direct contributor and key technical advisor.</span></div>","id":"f24c0390-c103-4609-b8e4-abab0aca928c","lists":[{"text":"Job Responsibilities","content":"\n<li><strong>Research &amp; Innovation - </strong>Stay current with the latest LLM research, architectures, and advancements in the field including real-time models and multimodal systems. Evaluate emerging techniques and methodologies for potential application to business problems. Monitor developments in transformer architectures, fine-tuning approaches, model optimization, and real-time inference. Research and assess new LLM capabilities, frameworks, and API features as they emerge</li>\n<li><strong>Solution Design &amp; Prototyping - </strong>Identify and define approaches for complex AI challenges leveraging state-of-the-art LLMs. Design and build proof-of-concept solutions to validate technical feasibility. Rapidly prototype LLM-based applications using modern frameworks and orchestration tools. Conduct rigorous experiments to evaluate different approaches and methodologies. Work collaboratively in multi-disciplinary team environments and establish professional networks with subject matter experts</li>\n<li><strong>Production Development &amp; Software Engineering - </strong>Write clean, maintainable, production-quality code following software engineering best practices and design patterns. Develop robust, scalable agentic workflows using orchestration frameworks (such as LangGraph, CrewAI, or similar). Implement advanced LLM features, including tool calling, function calling, structured outputs, and multi-turn conversations. Build production-grade systems utilizing Model Context Protocol (MCP) and other emerging standards. Design and implement scalable, fault-tolerant architectures for real-time LLM-powered applications. Conduct thorough code reviews and maintain high code quality standards. Optimize code for performance, memory efficiency, and cost-effectiveness in production environments</li>\n<li><strong>Experimentation &amp; Optimization - </strong>Design rigorous experiments to test hypotheses and validate model performance. Develop evaluation frameworks for LLM outputs, system performance, and user experience. Optimize prompt engineering strategies, fine-tuning approaches, and inference efficiency. Conduct A/B tests, performance benchmarking, and statistical analysis</li>\n"},{"text":"Requirements","content":"\n<li>3-5 years of experience in data science, machine learning, and AI development with strong focus on NLP and LLM applications</li>\n<li>Bachelor's/Master's or higher degree in Computer Science, Machine Learning, Statistics, or related technical field</li>\n<li>Proven track record of building and deploying production ML/AI systems from research to deployment</li>\n<li>Mastery of Python with strong software engineering fundamentals (OOP, design patterns, testing)</li>\n<li>Deep hands-on experience with LLM frameworks and APIs (OpenAI, Anthropic, or similar)</li>\n<li>Strong experience with at least one deep learning framework (PyTorch or TensorFlow)</li>\n<li>Proficiency with modern ML orchestration and agentic frameworks (LangGraph, CrewAI, LangChain, or similar)</li>\n<li>Solid understanding of NLP techniques: embeddings, information extraction, semantic search, classification</li>\n<li>Experience with diverse ML models: neural networks, transformers, SVM, Random Forest, clustering, Bayesian models</li>\n<li>Hands-on experience with advanced LLM features: tool calling, function calling, multi-turn conversations, structured outputs</li>\n<li>Strong knowledge of software development practices: version control (Git), testing (pytest)</li>\n<li>Experience with REST APIs, async programming, and building scalable backend services</li>\n<li>Familiarity with vector databases and embedding systems (Pinecone, Weaviate, FAISS, or similar)</li>\n<li>Knowledge of distributed computing, cloud platforms (AWS, GCP, or Azure), and containerization (Docker)</li>\n<li>Strong experimental design skills with ability to formulate hypotheses and conduct rigorous analysis</li>\n<li>Excellent problem-solving abilities and intellectual curiosity to stay current with AI research</li>\n<li>Self-motivated with proven ability to work collaboratively in multi-disciplinary teams</li>\n"},{"text":"Bonus","content":"\n<li>Experience with voice/speech models and real-time audio processing (OpenAI Realtime API or similar)</li>\n<li>Knowledge of Model Context Protocol (MCP) and emerging LLM standards</li>\n<li>Experience with MLOps tools and practices (model monitoring, versioning, A/B testing)</li>\n<li>Contributions to open-source ML/AI projects or published research papers</li>\n<li>Familiarity with streaming architectures and event-driven systems (Kafka, RabbitMQ)</li>\n"}],"text":"Data Scientist - II","country":"IN","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<div><strong style=\"font-size: 16px;\">Job Description:</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Do you believe in the missions Intelligence agencies? Are you interested in solving complex programmatic and technical issues?</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">If you are interested in working on some of the most challenging technical and programmatic issues , we are interested in talking to you about Netomi work and career opportunities.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We are seeking a Senior Data Scientist with deep expertise in Large Language Models (LLMs) and modern AI systems to join our team. This role combines cutting-edge research, rapid prototyping, and production-grade implementation to deliver innovative AI-powered solutions. You will drive NLP and machine learning projects from conception through deployment, working as both a direct contributor and key technical advisor.</span></div>","descriptionBodyPlain":"Job Description:\n \nDo you believe in the missions Intelligence agencies? Are you interested in solving complex programmatic and technical issues?\n \nIf you are interested in working on some of the most challenging technical and programmatic issues , we are interested in talking to you about Netomi work and career opportunities.\n \nWe are seeking a Senior Data Scientist with deep expertise in Large Language Models (LLMs) and modern AI systems to join our team. This role combines cutting-edge research, rapid prototyping, and production-grade implementation to deliver innovative AI-powered solutions. You will drive NLP and machine learning projects from conception through deployment, working as both a direct contributor and key technical advisor.\n","hostedUrl":"https://jobs.lever.co/netomi/f24c0390-c103-4609-b8e4-abab0aca928c","applyUrl":"https://jobs.lever.co/netomi/f24c0390-c103-4609-b8e4-abab0aca928c/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full Time - Remote","department":"Product Engineering","location":"Gurugram","team":"DevOps & Infrastructure","allLocations":["Gurugram"]},"createdAt":1791807515169,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the role:\nWe are looking for a DevOps Engineer to work collaboratively with the software development team to deploy and operate the systems. You'll be responsible to ensure the system is running smoothly and is being monitored continuously to resolve issues.\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><p>About the role:<br>We are looking for a DevOps Engineer to work collaboratively with the software development team to deploy and operate the systems. You'll be responsible to ensure the system is running smoothly and is being monitored continuously to resolve issues.</p>","id":"ffe81537-5d1b-437e-a5e8-43546aa8c655","lists":[{"text":"Responsibilities","content":"\n<li style=\"font-weight: bold;\"><strong>Kubernetes Management</strong></li>\n<li>Design, deploy, and manage Kubernetes clusters.</li>\n<li>Configure and enforce RBAC policies and access control mechanisms.</li>\n<li>Optimize cluster performance and scalability.</li>\n\n<div>&nbsp;</div>\n\n<li style=\"font-weight: bold;\"><strong>CI/CD Pipeline Development</strong></li>\n<li>Build, maintain, and enhance CI/CD pipelines using tools like Jenkins, ArgoCD, Spinnaker, or similar.</li>\n<li>Automate deployment processes to improve delivery efficiency and reduce lead times.</li>\n\n<div>&nbsp;</div>\n\n<li style=\"font-weight: bold;\"><strong>Helm Templates</strong></li>\n<li>Develop, maintain, and optimize Helm charts for Kubernetes applications.</li>\n<li>Ensure proper versioning and deployment strategies through Helm.</li>\n\n<div>&nbsp;</div>\n\n<li style=\"font-weight: bold;\"><strong>Service Mesh Implementation</strong></li>\n<li>Integrate and manage service meshes such as Istio or Linkerd for service discovery, load balancing, and secure communication.</li>\n<li>Implement observability and traffic management within the service mesh.</li>\n\n<div>&nbsp;</div>\n\n<li style=\"font-weight: bold;\"><strong>Scripting and Automation</strong></li>\n<li>Write and maintain automation scripts using Python, Ruby, or Golang.</li>\n<li>Leverage scripts for infrastructure provisioning, monitoring, and debugging.</li>\n\n<div>&nbsp;</div>\n\n<li style=\"font-weight: bold;\"><strong>(Bonus) Chaos &amp; Resilience Engineering</strong></li>\n<li>Implement chaos engineering principles to test and improve system reliability.</li>\n<li>Simulate failures and measure system resilience to ensure production readiness.</li>\n"},{"text":"Requirements","content":"\n<li>Experience:&nbsp;At least 2 years in DevOps or a related field.</li>\n\n<div>&nbsp;</div>\n\n<li style=\"font-weight: bold;\"><strong>Tools and Technologies:</strong></li>\n<li>Kubernetes (RBAC, cluster administration, Helm).</li>\n<li>CI/CD tools such as Jenkins, ArgoCD, or Spinnaker.</li>\n<li>Service mesh solutions like Istio, Linkerd, or similar.</li>\n<li>Hands-on experience with Amazon ECS and Terraform is a mandatory requirement for this role.</li>\n\n<div>&nbsp;</div>\n\n<li style=\"font-weight: bold;\"><strong>Skills:</strong></li>\n<li>Proficiency in scripting languages (Python, Ruby, Golang).</li>\n<li>Familiarity with cloud platforms (AWS, GCP, Azure).</li>\n<li>Strong understanding of system design, networking, and infrastructure management.</li>\n\n<div>&nbsp;</div>\n\n<li>Bonus Skills:&nbsp;Knowledge and experience in chaos engineering tools like Chaos Monkey, LitmusChaos, or Gremlin.</li>\n"}],"text":"Devops Engineer - I","country":"IN","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<p>About the role:<br>We are looking for a DevOps Engineer to work collaboratively with the software development team to deploy and operate the systems. You'll be responsible to ensure the system is running smoothly and is being monitored continuously to resolve issues.</p>","descriptionBodyPlain":"About the role:\nWe are looking for a DevOps Engineer to work collaboratively with the software development team to deploy and operate the systems. You'll be responsible to ensure the system is running smoothly and is being monitored continuously to resolve issues.\n","hostedUrl":"https://jobs.lever.co/netomi/ffe81537-5d1b-437e-a5e8-43546aa8c655","applyUrl":"https://jobs.lever.co/netomi/ffe81537-5d1b-437e-a5e8-43546aa8c655/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full Time - Remote","department":"People & Culture","location":"San Mateo, CA","team":"HRBP","allLocations":["San Mateo, CA"]},"createdAt":1786528925672,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nWe are looking for an experienced and highly collaborative Human Resources Business Partner to support our growing US organization.\n \nAs an HRBP, you will partner closely with business leaders and employees to translate business priorities into effective people strategies. You will serve as a trusted advisor to leaders while remaining hands-on across employee relations, performance management, organizational effectiveness, talent development, engagement, and core HR programs.\n \nThis role is ideal for someone who thrives in a fast-paced, high-growth technology environment, is comfortable navigating ambiguity, and can balance strategic thinking with strong execution.\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><div>We are looking for an experienced and highly collaborative <strong>Human Resources Business Partner&nbsp;</strong>to support our growing US organization.</div>\n<div>&nbsp;</div>\n<div>As an HRBP, you will partner closely with business leaders and employees to translate business priorities into effective people strategies. You will serve as a trusted advisor to leaders while remaining hands-on across employee relations, performance management, organizational effectiveness, talent development, engagement, and core HR programs.</div>\n<div>&nbsp;</div>\n<div>This role is ideal for someone who thrives in a <strong>fast-paced, high-growth technology environment</strong>, is comfortable navigating ambiguity, and can balance strategic thinking with strong execution.</div>","id":"d5a264d6-b0b9-4e6f-9437-b21283fc9913","lists":[{"text":"Responsibilities","content":"<div><strong>Strategic HR Business Partnership</strong></div>\n\n<li>Partner with US business leaders to understand organizational priorities, team dynamics, and talent needs.</li>\n<li>Provide guidance on organizational design, workforce planning, team effectiveness, and people-related decisions.</li>\n<li>Act as a trusted advisor and coach to managers and senior leaders.</li>\n<li>Use people data, trends, and insights to identify organizational opportunities and recommend solutions.</li>\n<li>Partner with global People teams to ensure consistency while adapting programs to US business and regulatory requirements.</li>\n\n<div><strong>Employee Relations &amp; Manager Support</strong></div>\n\n<li>Serve as a primary HR point of contact for employees and managers across the US.</li>\n<li>Manage employee relations matters, including performance concerns, workplace conflicts, investigations, disciplinary actions, and sensitive employee situations.</li>\n<li>Coach managers on effective people management, feedback, documentation, and difficult conversations.</li>\n<li>Ensure employee matters are handled consistently, fairly, and in accordance with company policies and applicable US employment laws.</li>\n\n<div><strong>Performance &amp; Talent Management</strong></div>\n\n<li>Drive performance management processes, including goal setting, performance reviews, development planning, and performance improvement plans.</li>\n<li>Partner with leaders on talent reviews, succession planning, high-potential identification, and career development.</li>\n<li>Support promotion and compensation review processes in partnership with People leadership.</li>\n<li>Help managers build stronger teams through effective feedback, coaching, and development practices.</li>\n\n<div><strong>Employee Engagement &amp; Culture</strong></div>\n\n<li>Partner with leadership to strengthen employee engagement, communication, and organizational culture.</li>\n<li>Analyze employee feedback and engagement data and translate insights into actionable plans.</li>\n<li>Support global initiatives focused on employee experience, recognition, retention, and manager effectiveness.</li>\n<li>Champion an inclusive, high-performance culture aligned with company values.</li>\n\n<div><strong>Organizational Change &amp; Growth&nbsp;</strong></div>\n\n<li>Support organizational changes including restructuring, leadership transitions, team expansion, and evolving operating models.</li>\n<li>Help leaders effectively communicate and manage change across their teams.</li>\n<li>Identify organizational risks and proactively recommend solutions.</li>\n<li>Support integration and scaling of new teams, functions, and business initiatives.</li>\n\n<div><strong>HR Operations &amp; Compliance</strong></div>\n\n<li>Partner with People Operations on onboarding, offboarding, benefits, leave management, employee documentation, and other employee lifecycle processes.</li>\n<li>Maintain strong working knowledge of federal and relevant state employment regulations.</li>\n<li>Partner with internal and external legal counsel when required on complex employee relations or compliance matters.</li>\n<li>Ensure HR practices, documentation, and processes are scalable and compliant</li>\n"},{"text":"Requirements","content":"<div>\n<ul style=\"margin-bottom: 0cm; margin-top: 2.4px;\">\n<li style=\"margin: 1.8pt 0cm 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\"><strong>7+ years of progressive HR experience</strong>, including significant experience as an HR Business Partner or similar role.</li>\n<li style=\"margin: 1.8pt 0cm 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Experience supporting employees and leaders within the <strong>United States</strong>.</li>\n<li style=\"margin: 1.8pt 0cm 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Strong knowledge of US employment practices and federal/state employment regulations.</li>\n<li style=\"margin: 1.8pt 0cm 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Experience working in a <strong>technology, SaaS, AI, or high-growth organization</strong> strongly preferred.</li>\n<li style=\"margin: 1.8pt 0cm 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Demonstrated experience managing complex employee relations and performance matters.</li>\n<li style=\"margin: 1.8pt 0cm 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Strong coaching and influencing skills with the ability to effectively partner with senior leaders.</li>\n<li style=\"margin: 1.8pt 0cm 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Experience with performance management, talent reviews, organizational design, employee engagement, and change management.</li>\n<li style=\"margin: 1.8pt 0cm 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Strong judgment and discretion when handling confidential and sensitive employee matters.</li>\n<li style=\"margin: 1.8pt 0cm 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Data-oriented mindset with the ability to use HR metrics and insights to influence decisions.</li>\n<li style=\"margin: 1.8pt 0cm 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Comfortable operating in an environment where priorities evolve quickly and processes continue to scale.</li>\n<li style=\"margin: 1.8pt 0cm 1.8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;\">Excellent written and verbal communication skills.</li>\n\n</ul></div>"},{"text":"What Success Looks Like","content":"<div>The successful HRBP will be someone who can move seamlessly between&nbsp;<strong>strategy and execution</strong> — advising a senior leader on organizational structure one day and helping a manager navigate a complex employee situation the next.</div>\n<div>You will build credibility by understanding the business, providing thoughtful and practical guidance, identifying people risks early, and helping leaders build high-performing teams.</div>\n<div>&nbsp;</div>\n<div>Most importantly, you will help us scale our US organization while maintaining a strong employee experience and a culture of accountability, collaboration, and performance.</div>"}],"text":"Human Resources Business Partner","country":"US","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<div>We are looking for an experienced and highly collaborative <strong>Human Resources Business Partner&nbsp;</strong>to support our growing US organization.</div>\n<div>&nbsp;</div>\n<div>As an HRBP, you will partner closely with business leaders and employees to translate business priorities into effective people strategies. You will serve as a trusted advisor to leaders while remaining hands-on across employee relations, performance management, organizational effectiveness, talent development, engagement, and core HR programs.</div>\n<div>&nbsp;</div>\n<div>This role is ideal for someone who thrives in a <strong>fast-paced, high-growth technology environment</strong>, is comfortable navigating ambiguity, and can balance strategic thinking with strong execution.</div>","descriptionBodyPlain":"We are looking for an experienced and highly collaborative Human Resources Business Partner to support our growing US organization.\n \nAs an HRBP, you will partner closely with business leaders and employees to translate business priorities into effective people strategies. You will serve as a trusted advisor to leaders while remaining hands-on across employee relations, performance management, organizational effectiveness, talent development, engagement, and core HR programs.\n \nThis role is ideal for someone who thrives in a fast-paced, high-growth technology environment, is comfortable navigating ambiguity, and can balance strategic thinking with strong execution.\n","hostedUrl":"https://jobs.lever.co/netomi/d5a264d6-b0b9-4e6f-9437-b21283fc9913","applyUrl":"https://jobs.lever.co/netomi/d5a264d6-b0b9-4e6f-9437-b21283fc9913/apply"},{"additionalPlain":"Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.\n\n\nNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div><strong><span style=\"font-size: 16px;\">Disclaimer</span></strong><span style=\"font-size: 16px;\">: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found&nbsp;</span><a rel=\"noopener noreferrer\" href=\"https://drive.google.com/file/d/1i2wzW2ElPKjzfJHlQwtunv2zhnD7t1LK/view?usp=sharing\" style=\"font-size: 16px;\" class=\"postings-link\">here</a><span style=\"font-size: 16px;\">&nbsp;and&nbsp;</span><a rel=\"noopener noreferrer\" href=\"https://drive.google.com/file/d/1Xt5UuksV4hEql3GV6o-zcsRyeoGeB5Sx/view?usp=sharing\" style=\"font-size: 16px;\" class=\"postings-link\">here</a><span style=\"font-size: 16px;\">.</span></div><div><br></div><div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full Time - Remote","department":"Sales","location":"San Mateo, CA","team":"Account Management","allLocations":["San Mateo, CA"]},"createdAt":1778854773627,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role: \n \nWe are looking for a high-energy, execution-oriented Partner Enablement Manager to build and scale our partner enablement function. This role will own the strategy and execution of training, certification, and activation programs that make Netomi a “go-to” solution across our partner ecosystem.\nReporting to the VP, Alliances, Partners & Channels, you will work to ensure our partners teams are trained, incentivized, and excited to position and deliver Netomi solutions. This role is critical to scaling Netomi’s partner ecosystem—ensuring our partners are not just trained, but activated, aligned, and driving meaningful revenue and customer impact.\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><div><strong>About the Role: </strong></div>\n<div>&nbsp;</div>\n<div>We are looking for a high-energy, execution-oriented <strong>Partner Enablement Manager</strong> to build and scale our partner enablement function. This role will own the strategy and execution of training, certification, and activation programs that make Netomi a “go-to” solution across our partner ecosystem.</div>\n<div>\n<p>Reporting to the VP, Alliances, Partners &amp; Channels, you will work to ensure our partners teams are trained, incentivized, and excited to position and deliver Netomi solutions. This role is critical to scaling Netomi’s partner ecosystem—ensuring our partners are not just trained, but activated, aligned, and driving meaningful revenue and customer impact.</p>\n</div>","id":"92530f98-83fa-4623-a0c6-633650b91514","lists":[{"text":"Responsibilities: ","content":"<div>\n<h3><strong>Partner Enablement &amp; Certification</strong></h3>\n\n<li>\n<p>Design and orchestrate end-to-end training and certification programs for partners</p>\n</li>\n<li>\n<p>Deliver engaging enablement sessions, workshops, and onboarding programs</p>\n</li>\n<li>\n<p>Build scalable curricula that drive partner proficiency in Netomi’s CX and AI platform</p>\n</li>\n<li>\n<p>Continuously refine programs based on feedback and performance gaps</p>\n</li>\n\n<h3><strong>Partner Activation &amp; Engagement</strong></h3>\n\n<li>\n<p>Drive awareness and adoption within top-tier partners</p>\n</li>\n<li>\n<p>Ensure Netomi is top-of-mind and embedded (“sticky”) within partner teams</p>\n</li>\n<li>\n<p>Facilitate pilot programs and support early-stage deployments with partners</p>\n</li>\n<li>\n<p>Act as a key connector between partners and internal teams</p>\n</li>\n\n<h3><strong>Economic Value &amp; Incentives</strong></h3>\n\n<li>\n<p>Clearly communicate the economic value and ROI of Netomi solutions to partners</p>\n</li>\n<li>\n<p>Help structure and promote certifications, incentives, and growth pathways</p>\n</li>\n<li>\n<p>Support partner-led opportunities across strategic accounts&nbsp;</p>\n</li>\n\n<h3><strong>Program Operations &amp; Execution</strong></h3>\n\n<li>\n<p>Own program operations including scheduling, tracking, reporting, and certification progress</p>\n</li>\n<li>\n<p>Navigate complex organizations and internal stakeholders to drive execution</p>\n</li>\n<li>\n<p>Identify enablement gaps and proactively implement solutions</p>\n</li>\n<li>\n<p>Work through ambiguity and remove friction to keep programs moving forward</p>\n</li>\n\n</div>"},{"text":"Requirements: ","content":"<div>\n\n<li>\n<p>10+ years of experience in enablement, training, partner programs, or consulting</p>\n</li>\n<li>\n<p>Proven experience leading or supporting training, certification, or onboarding programs</p>\n</li>\n<li>\n<p>Experience working with or alongside consulting firms or system integrators preferred</p>\n</li>\n<li>\n<p>Strong program management and stakeholder management skills</p>\n</li>\n<li>\n<p>Ability to balance strategy and hands-on execution</p>\n</li>\n\n</div>"},{"text":"Who You Are: ","content":"<div>\n\n<li>\n<p>High-energy and resilient — you hear “no” and keep going</p>\n</li>\n<li>\n<p>Passionate about customer experience (CX) and AI-driven transformation</p>\n</li>\n<li>\n<p>A strong facilitator and communicator who can lead engaging trainings and workshops</p>\n</li>\n<li>\n<p>Comfortable operating in complex environments and navigating organizational dynamics</p>\n</li>\n<li>\n<p>Excited to build relationships with top consulting firms and global enterprises&nbsp;</p>\n</li>\n<li>\n<p>Proactive, resourceful, and thrives in a fast-paced, scaling environment</p>\n</li>\n\n</div>"}],"text":"Partner Enablement Manager","country":"US","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<div><strong>About the Role: </strong></div>\n<div>&nbsp;</div>\n<div>We are looking for a high-energy, execution-oriented <strong>Partner Enablement Manager</strong> to build and scale our partner enablement function. This role will own the strategy and execution of training, certification, and activation programs that make Netomi a &ldquo;go-to&rdquo; solution across our partner ecosystem.</div>\n<div>\n<p>Reporting to the VP, Alliances, Partners &amp; Channels, you will work to ensure our partners teams are trained, incentivized, and excited to position and deliver Netomi solutions. This role is critical to scaling Netomi&rsquo;s partner ecosystem&mdash;ensuring our partners are not just trained, but activated, aligned, and driving meaningful revenue and customer impact.</p>\n</div>","descriptionBodyPlain":"About the Role: \n \nWe are looking for a high-energy, execution-oriented Partner Enablement Manager to build and scale our partner enablement function. This role will own the strategy and execution of training, certification, and activation programs that make Netomi a “go-to” solution across our partner ecosystem.\nReporting to the VP, Alliances, Partners & Channels, you will work to ensure our partners teams are trained, incentivized, and excited to position and deliver Netomi solutions. This role is critical to scaling Netomi’s partner ecosystem—ensuring our partners are not just trained, but activated, aligned, and driving meaningful revenue and customer impact.\n","hostedUrl":"https://jobs.lever.co/netomi/92530f98-83fa-4623-a0c6-633650b91514","applyUrl":"https://jobs.lever.co/netomi/92530f98-83fa-4623-a0c6-633650b91514/apply"},{"additionalPlain":"Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.\n\n\nNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div><strong><span style=\"font-size: 16px;\">Disclaimer</span></strong><span style=\"font-size: 16px;\">: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found&nbsp;</span><a rel=\"noopener noreferrer\" href=\"https://drive.google.com/file/d/1i2wzW2ElPKjzfJHlQwtunv2zhnD7t1LK/view?usp=sharing\" style=\"font-size: 16px;\" class=\"postings-link\">here</a><span style=\"font-size: 16px;\">&nbsp;and&nbsp;</span><a rel=\"noopener noreferrer\" href=\"https://drive.google.com/file/d/1Xt5UuksV4hEql3GV6o-zcsRyeoGeB5Sx/view?usp=sharing\" style=\"font-size: 16px;\" class=\"postings-link\">here</a><span style=\"font-size: 16px;\">.</span></div><div><br></div><div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full Time - Remote","department":"Sales","location":"San Mateo, CA","team":"Sales Solutions","allLocations":["San Mateo, CA"]},"createdAt":1778854461921,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role: \nWe are seeking a highly technical and customer-facing Partner Solutions Architect to play a critical role in driving revenue through enterprise deals and partner ecosystems.\nThis role sits within the Alliances team to advance deals, enable partners (especially SIs), and bring Netomi’s platform to life in customer environments.\nYou will operate as both a hands-on builder and a front-line technical seller—leading POCs, writing and reviewing code where needed, and translating complex architectures into clear business value for executive stakeholders. You are equally comfortable writing code for a live POC as you are presenting a solution strategy to a CIO or CTO.\nYou will partner closely with the Channel and Partner Enablement Managers to ensure technical deal learnings are translated into scalable partner programs and training.\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><div><strong>About the Role:&nbsp;</strong></div>\n<div>\n<p>We are seeking a highly technical and customer-facing <strong>Partner Solutions Architect</strong> to play a critical role in driving revenue through enterprise deals and partner ecosystems.</p>\n<p>This role sits within the Alliances team to advance deals, enable partners (especially SIs), and bring Netomi’s platform to life in customer environments.</p>\n<p>You will operate as both a hands-on builder and a front-line technical seller—leading POCs, writing and reviewing code where needed, and translating complex architectures into clear business value for executive stakeholders. You are equally comfortable writing code for a live POC as you are presenting a solution strategy to a CIO or CTO.</p>\n<p>You will partner closely with the Channel and Partner Enablement Managers to ensure technical deal learnings are translated into scalable partner programs and training.</p>\n</div>","id":"60221dc9-aee2-469b-960b-1844b0c82d01","lists":[{"text":"Responsibilities: ","content":"<div><strong>Partner-Facing Technical Enablement</strong>\n\n<li>Serve as the primary technical partner to SIs and technology partners, enabling them to effectively position, demo, and deliver Netomi solutions</li>\n<li>Develop and deliver partner training, workshops, and certifications to drive technical readiness and adoption</li>\n<li>Act as a trusted advisor to partner technical teams across architecture, integrations, and deployment</li>\n\n<div><strong>POCs, Demos &amp; Deal Support</strong></div>\n\n<li>Lead and support technical sales cycles, including solution design, demos, and hands-on POCs in partnership with Sales, Alliances, and Field CTO</li>\n<li>Prototype, build, and adapt solutions in real time to meet customer requirements in complex enterprise environments</li>\n<li>Troubleshoot and resolve technical blockers to accelerate deal progression and improve win rates</li>\n<li>Ensure a smooth technical hand-off to CS and Delivery teams</li>\n\n<div><strong>Solution Design &amp; Architecture</strong></div>\n<div>&nbsp;</div>\n\n<li>Design scalable, enterprise-grade architectures leveraging APIs, integrations, and cloud platforms (AWS, Azure, GCP)</li>\n<li>Translate customer and partner requirements into clear, actionable technical solutions aligned to business outcomes</li>\n<li>Ensure solutions are aligned with best practices for performance, security, and scalability</li>\n\n<p><strong>Partner Asset Development &amp; Scale</strong></p>\n\n<li>Build and maintain repeatable technical assets (demo environments, reference architectures, integration templates, playbooks)</li>\n<li>Enable partners to independently execute POCs and implementations over time</li>\n<li>Standardize best practices to scale partner-led technical delivery</li>\n\n<p><strong>Technical Thought Leadership</strong></p>\n\n<li>Represent Netomi in partner and customer engagements as a technical expert</li>\n<li>Contribute to technical content, demos, and best practices that elevate Netomi’s position in enterprise AI conversations</li>\n<li>Provide feedback to Product and Engineering teams based on partner and customer insights</li>\n\n</div>"},{"text":"Requirements: ","content":"<div>\n\n<li>\n<p>6-10+ years in Solutions Engineering, Solutions Architecture, or technical pre-sales roles</p>\n</li>\n<li>\n<p>Strong hands-on experience with coding, APIs, integrations, and building real-world solutions/POCs</p>\n</li>\n<li>\n<p>Ability to prototype, debug, and adapt solutions in live, high-pressure deal environments</p>\n</li>\n<li>\n<p>Highly skilled at creating repeatable technical assets for partners, and understands how to smoothly hand-off to Customer Success and other delivery teams</p>\n</li>\n<li>\n<p>Experience supporting enterprise sales cycles and engaging with both technical teams and executive stakeholders</p>\n</li>\n<li>\n<p>Proven ability to translate complex technical concepts into clear business outcomes</p>\n</li>\n<li>\n<p>Experience working with partners and SIs in co-sell motions</p>\n</li>\n<li>\n<p>Strong understanding of:</p>\n\n</li><li>\n<p>AI/ML or LLM-based systems (preferred)</p>\n</li>\n<li>\n<p>Cloud environments (AWS, Azure, GCP)</p>\n</li>\n<li>\n<p>Scalable system design and integrations</p>\n</li>\n\n\n\n</div>"},{"text":"Who You Are: ","content":"<div>\n\n<li>\n<p>A technical builder—you’re comfortable writing code, troubleshooting integrations, and getting hands-on in POCs</p>\n</li>\n<li>\n<p>A credible executive communicator—you can confidently present to C-suite stakeholders and simplify complex ideas</p>\n</li>\n<li>\n<p>Commercially minded—you understand this role exists to drive revenue and close deals</p>\n</li>\n<li>\n<p>Thrive in ambiguity—you can move quickly from whiteboard → working solution → closed deal quickly</p>\n</li>\n<li>\n<p>Strong sense of ownership—you step into gaps and push deals forward without waiting for direction</p>\n</li>\n<li>\n<p>Energized by working at the intersection of technology, sales, and partners</p>\n</li>\n\n</div>"},{"text":"Why Netomi: ","content":"<div>\n\n<li>\n<p>Direct impact on revenue and strategic deals</p>\n</li>\n<li>\n<p>Play a key role in scaling a partner-led GTM motion</p>\n</li>\n<li>\n<p>Help define how Netomi is sold in the market</p>\n</li>\n\n</div>"}],"text":"Partner Solutions Architect","country":"US","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<div><strong>About the Role:&nbsp;</strong></div>\n<div>\n<p>We are seeking a highly technical and customer-facing <strong>Partner Solutions Architect</strong> to play a critical role in driving revenue through enterprise deals and partner ecosystems.</p>\n<p>This role sits within the Alliances team to advance deals, enable partners (especially SIs), and bring Netomi&rsquo;s platform to life in customer environments.</p>\n<p>You will operate as both a hands-on builder and a front-line technical seller&mdash;leading POCs, writing and reviewing code where needed, and translating complex architectures into clear business value for executive stakeholders. You are equally comfortable writing code for a live POC as you are presenting a solution strategy to a CIO or CTO.</p>\n<p>You will partner closely with the Channel and Partner Enablement Managers to ensure technical deal learnings are translated into scalable partner programs and training.</p>\n</div>","descriptionBodyPlain":"About the Role: \nWe are seeking a highly technical and customer-facing Partner Solutions Architect to play a critical role in driving revenue through enterprise deals and partner ecosystems.\nThis role sits within the Alliances team to advance deals, enable partners (especially SIs), and bring Netomi’s platform to life in customer environments.\nYou will operate as both a hands-on builder and a front-line technical seller—leading POCs, writing and reviewing code where needed, and translating complex architectures into clear business value for executive stakeholders. You are equally comfortable writing code for a live POC as you are presenting a solution strategy to a CIO or CTO.\nYou will partner closely with the Channel and Partner Enablement Managers to ensure technical deal learnings are translated into scalable partner programs and training.\n","hostedUrl":"https://jobs.lever.co/netomi/60221dc9-aee2-469b-960b-1844b0c82d01","applyUrl":"https://jobs.lever.co/netomi/60221dc9-aee2-469b-960b-1844b0c82d01/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full Time - Remote","department":"Global Services & Delivery","location":"Gurugram","team":"Technical Support","allLocations":["Gurugram"]},"createdAt":1791873099351,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role\nThe support engineer at Netomi will be a Subject Matter Expert on Netomi’s offerings from Product, Technical and Business perspectives. The person will develop in-depth knowledge of the Product Offering, work in a customer-facing mode and be able to manage multiple projects at a time.\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><p><strong>About the Role</strong></p>\n<p>The support engineer at Netomi will be a Subject Matter Expert on Netomi’s offerings from Product, Technical and Business perspectives. The person will develop in-depth knowledge of the Product Offering, work in a customer-facing mode and be able to manage multiple projects at a time.</p>","id":"bd9d56b2-4ba4-4454-9e91-ab7ab63c110f","lists":[{"text":"Responsibilities","content":"\n<li>\n<p>In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations.</p>\n</li>\n<li>\n<p>Understanding of business requirements for our different customers and how they can be solved through AI Studio.</p>\n</li>\n<li>\n<p>Participate in the software development lifecycle to learn the new system/feature.</p>\n</li>\n<li>\n<p>Responsible for resolving the ticket queue through Zendesk.</p>\n</li>\n<li>\n<p>Coordinating and leading troubleshooting through incident management.</p>\n</li>\n<li>\n<p>Creating documents and maintaining our internal knowledge base.</p>\n</li>\n<li>\n<p>Improving our internal processes between teams and support.</p>\n</li>\n<li>\n<p>Assist and own production setups in client environments&nbsp;.</p>\n</li>\n<li>\n<p>Own and report SLA and other key metrics.</p>\n</li>\n<li>\n<p>Participate in a 24x7 rotational shift.</p>\n</li>\n"},{"text":"Requirement","content":"\n<li>\n<p>5-6 years of experience in both administrative roles and technical support, specializing in Zendesk and API integrations.</p>\n</li>\n<li>\n<p>Proficient in Java and HTML, enhancing technical capabilities for comprehensive support.</p>\n</li>\n<li>\n<p>Proven track record of positively impacting organizations through the development and implementation of standard operating practices.</p>\n</li>\n<li>\n<p>Familiarity with start-up environments, demonstrating adaptability to dynamic work settings.</p>\n</li>\n<li>\n<p>Strong ability to navigate and excel in fast-paced and evolving work environments, with a specific background in technical support roles.</p>\n</li>\n<li>\n<p>Respond to customer inquiries and support requests via phone, email, or chat&nbsp;</p>\n</li>\n<li>\n<p>Identifies workaround for bug fixes and support L1 in any issue(s) that they are unable to resolve</p>\n</li>\n<li>\n<p>Deep understanding of tools like Postman/Datadog/Workato</p>\n</li>\n<li>\n<p>Collaborate with different teams Ex: DA/Product/CS Dev/QA for effective troubleshooting of customer issues</p>\n</li>\n<li>\n<p>Troubleshoot and resolve technical issues related to Java and MySQL</p>\n</li>\n<li>\n<p>Good knowledge of JavaScript with the ability to identify code-level issues and rectify</p>\n</li>\n<li>\n<p>Write custom scripts and code snippets to automate support tasks and improve support processes.</p>\n</li>\n<li>\n<p>Collaborate with development teams to resolve complex technical problems.</p>\n</li>\n<li>\n<p>Expert level understanding of troubleshooting agent desk like Salesforce/Zendesk/Genesys.</p>\n</li>\n<li>\n<p>Creates and Documents knowledge base articles</p>\n</li>\n<li>\n<p>Ability to train New Hires in the team on Process, Product and Technology</p>\n</li>\n<li>\n<p>Effectively mentors multiple L1s in the context of support</p>\n</li>\n"}],"text":"Product Support Engineer (AI Platform)","country":"IN","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<p><strong>About the Role</strong></p>\n<p>The support engineer at Netomi will be a Subject Matter Expert on Netomi&rsquo;s offerings from Product, Technical and Business perspectives. The person will develop in-depth knowledge of the Product Offering, work in a customer-facing mode and be able to manage multiple projects at a time.</p>","descriptionBodyPlain":"About the Role\nThe support engineer at Netomi will be a Subject Matter Expert on Netomi’s offerings from Product, Technical and Business perspectives. The person will develop in-depth knowledge of the Product Offering, work in a customer-facing mode and be able to manage multiple projects at a time.\n","hostedUrl":"https://jobs.lever.co/netomi/bd9d56b2-4ba4-4454-9e91-ab7ab63c110f","applyUrl":"https://jobs.lever.co/netomi/bd9d56b2-4ba4-4454-9e91-ab7ab63c110f/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full Time - Remote","department":"Product Engineering","location":"Gurugram","team":"Product Development","allLocations":["Gurugram"]},"createdAt":1778736070959,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role:\nWe are looking for a Software Engineer with experience in Javascript. Who brings in experience of coding, fixing, executing and versioning existing code for applications and someone who is ready to think beyond and is ready to take bigger responsibilities.\n \nIf you're passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you.\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><div><strong style=\"font-size: 16px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">We are looking for a Software Engineer with experience in Javascript. Who brings in experience of coding, fixing, executing and versioning existing code for applications and someone who is ready to think beyond and is ready to take bigger responsibilities.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">If you're passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you.</span></div>","id":"cdeaeaff-68e0-4889-8bb6-a3b5e4a0819b","lists":[{"text":"Responsibilities","content":"\n<li>Ownership of key UI modules</li>\n<li>Own front-end build and test systems</li>\n<li>Ensure the technical feasibility of UI/UX designs and implement them.</li>\n<li>Translating designs and wireframes into high-quality code</li>\n<li>Building reusable components and front-end libraries for future use&nbsp;</li>\n<li>Working with Backend, Data Science and DevOps engineers for API implementation and design.</li>\n<li>Optimize UI application for optimal performance and scalability</li>\n"},{"text":"Requirements","content":"\n<li>1 year to 3 years experience in building UI heavy features, preferably for a highly used B2B SaaS application</li>\n<li>Mastery of JavaScript or TypeScript, HTML5 and CSS3</li>\n<li>Excellent hands-on experience with <a rel=\"noopener noreferrer\" href=\"http://vue.js/\" class=\"postings-link\">Vue.js</a> (or React or Angular)</li>\n<li>Great knowledge of common web services technologies such as GraphQL, REST and Web Hooks.</li>\n<li>Knowledge of NodeJS as a backend for web applications is a plus</li>\n<li>B.E. or <a rel=\"noopener noreferrer\" href=\"http://b.tech/\" class=\"postings-link\">B.Tech</a> in Computer Science or related fields</li>\n"}],"text":"SDE I - Frontend","country":"IN","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<div><strong style=\"font-size: 16px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">We are looking for a Software Engineer with experience in Javascript. Who brings in experience of coding, fixing, executing and versioning existing code for applications and someone who is ready to think beyond and is ready to take bigger responsibilities.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">If you're passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you.</span></div>","descriptionBodyPlain":"About the Role:\nWe are looking for a Software Engineer with experience in Javascript. Who brings in experience of coding, fixing, executing and versioning existing code for applications and someone who is ready to think beyond and is ready to take bigger responsibilities.\n \nIf you're passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you.\n","hostedUrl":"https://jobs.lever.co/netomi/cdeaeaff-68e0-4889-8bb6-a3b5e4a0819b","applyUrl":"https://jobs.lever.co/netomi/cdeaeaff-68e0-4889-8bb6-a3b5e4a0819b/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full Time - Remote","department":"Product Engineering","location":"Toronto , Canada","team":"Product Development","allLocations":["Toronto , Canada"]},"createdAt":1789996110894,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nWe are looking for a skilled Frontend Engineer with strong expertise in modern JavaScript frameworks, hands-on experience in building scalable and responsive web applications, and a solid understanding of frontend architecture, performance optimization, and UI/UX best practices.\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><div>We are looking for a skilled Frontend Engineer with strong expertise in modern JavaScript frameworks, hands-on experience in building scalable and responsive web applications, and a solid understanding of frontend architecture, performance optimization, and UI/UX best practices.</div>","id":"f7f10a4a-e776-4b13-8024-d24d92af69c9","lists":[{"text":"Responsibilities:","content":"<div>\n\n<li>Ownership of key UI modules</li>\n<li>Own front-end build and test systems</li>\n<li>Ensure the technical feasibility of UI/UX designs and implement them.</li>\n<li>Translating designs and wireframes into high-quality code</li>\n<li>Building reusable components and front-end libraries for future use&nbsp;</li>\n<li>Working with Backend, Data Science and DevOps engineers for API implementation and design.</li>\n<li>Optimize UI application for optimal performance and scalability</li>\n\n</div>"},{"text":"Requirements:","content":"<div>\n\n<li>3-6 years experience in building UI heavy features, preferably for a highly used B2B SaaS application</li>\n<li>Mastery of JavaScript or TypeScript, HTML5 and CSS3</li>\n<li>Hands-on experience with <a href=\"http://vue.js/\">Vue.js</a> or React.</li>\n<li>Knowledge of NodeJS as a backend for web applications is a plus</li>\n<li>Great knowledge of common web services technologies such REST and Web Hooks.</li>\n<li>Experience with one or more unit, component and integration testing tools such as Jasmine, Karma, Jest, Mocha, <a href=\"http://cypress.io/\">Cypress.io</a> etc.</li>\n<li>Great knowledge of UI code compilation, packing and distribution management</li>\n<li>B.E. or <a href=\"http://b.tech/\">B.Tech</a> in Computer Science or related fields</li>\n\n</div>"}],"text":"SDE II Frontend","country":"CA","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<div>We are looking for a skilled Frontend Engineer with strong expertise in modern JavaScript frameworks, hands-on experience in building scalable and responsive web applications, and a solid understanding of frontend architecture, performance optimization, and UI/UX best practices.</div>","descriptionBodyPlain":"We are looking for a skilled Frontend Engineer with strong expertise in modern JavaScript frameworks, hands-on experience in building scalable and responsive web applications, and a solid understanding of frontend architecture, performance optimization, and UI/UX best practices.\n","hostedUrl":"https://jobs.lever.co/netomi/f7f10a4a-e776-4b13-8024-d24d92af69c9","applyUrl":"https://jobs.lever.co/netomi/f7f10a4a-e776-4b13-8024-d24d92af69c9/apply"},{"additionalPlain":"Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.\n\n\nNetomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div><strong><span style=\"font-size: 16px;\">Disclaimer</span></strong><span style=\"font-size: 16px;\">: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found&nbsp;</span><a rel=\"noopener noreferrer\" href=\"https://drive.google.com/file/d/1i2wzW2ElPKjzfJHlQwtunv2zhnD7t1LK/view?usp=sharing\" style=\"font-size: 16px;\" class=\"postings-link\">here</a><span style=\"font-size: 16px;\">&nbsp;and&nbsp;</span><a rel=\"noopener noreferrer\" href=\"https://drive.google.com/file/d/1Xt5UuksV4hEql3GV6o-zcsRyeoGeB5Sx/view?usp=sharing\" style=\"font-size: 16px;\" class=\"postings-link\">here</a><span style=\"font-size: 16px;\">.</span></div><div><br></div><div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full Time - Remote","department":"Global Services & Delivery","location":"Remote","team":"Global Field Engineering","allLocations":["Remote"]},"createdAt":1787000060964,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role: \n \nNetomi is seeking a Senior Customer Architect to own the technical arc of our most complex strategic enterprise accounts — multi-brand, multi-region programs with demanding security, compliance, and scale requirements. Reporting into our Customer Engineering organization, you will own the relationship from signed deal to expanded, in-production, governed value: the agent architecture, the integration blueprint, the adoption roadmap, and the evidence that it's working.\n\nGetting an AI agent live is no longer the hard part. The hard part is what comes after the pilot: expanding from one use case to twenty, holding quality as policies and systems change underneath you, proving containment and CSAT to a CIO, and earning the right to the next set of journeys. On our largest accounts, that work needs a senior named technical owner. That owner is the Senior Customer Architect.\n\nYou are deeply credible in a design review — able to read an execution trace, reason about why an agent chose the wrong tool, and design guardrails and evaluation strategy. You set the architecture and own quality sign-off; our Agentic Deployment team executes. Beyond your own portfolio, you raise the bar for the whole function: you mentor Customer Architects, lead playbook development for a vertical, and represent the function in the accounts where the stakes are highest. The operating principle: make deployments prescriptive and repeatable, not bespoke.\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><div><strong>About the Role:&nbsp;</strong></div>\n<div>&nbsp;</div>\n<div>Netomi is seeking a Senior Customer Architect to own the technical arc of our most complex strategic enterprise accounts — multi-brand, multi-region programs with demanding security, compliance, and scale requirements. Reporting into our Customer Engineering organization, you will own the relationship from signed deal to expanded, in-production, governed value: the agent architecture, the integration blueprint, the adoption roadmap, and the evidence that it's working.</div>\n<div><br>Getting an AI agent live is no longer the hard part. The hard part is what comes after the pilot: expanding from one use case to twenty, holding quality as policies and systems change underneath you, proving containment and CSAT to a CIO, and earning the right to the next set of journeys. On our largest accounts, that work needs a senior named technical owner. That owner is the Senior Customer Architect.</div>\n<div><br>You are deeply credible in a design review — able to read an execution trace, reason about why an agent chose the wrong tool, and design guardrails and evaluation strategy. You set the architecture and own quality sign-off; our Agentic Deployment team executes. Beyond your own portfolio, you raise the bar for the whole function: you mentor Customer Architects, lead playbook development for a vertical, and represent the function in the accounts where the stakes are highest. The operating principle: make deployments prescriptive and repeatable, not bespoke.</div>","id":"55c88788-1047-4791-9bf6-a5d9894796a4","lists":[{"text":"Responsibilities: ","content":"<div><strong>Account Architecture:&nbsp;</strong></div>\n\n<li>Design the end-to-end agent architecture across the customer's journeys and channels — chat, email, voice, SMS, in-app — including agent decomposition, escalation and handoff design, and how autonomous and human-in-the-loop modes divide the work.</li>\n<li>Design the integration blueprint against the customer's real stack: CRM and ticketing (Salesforce, Zendesk, ServiceNow), telephony and contact center, identity, loyalty and reservations systems, order and payments, and data platform.</li>\n<li>Set the guardrail, governance, and observability architecture: define what the agent must never do, how that is enforced, how it is audited, and what the customer's compliance and risk teams see.</li>\n<li>Set the architecture and governance standard the Agentic Deployment team executes against, and own quality sign-off before anything reaches production.</li>\n\n<div><strong>Technical Success Planning:&nbsp;</strong></div>\n\n<li>Author and maintain a Technical Success Plan per account: current-state architecture, target-state architecture, the sequenced roadmap between them, and the metrics defining success at each stage.</li>\n<li>Define the measurement model with the customer up front — containment, resolution rate, CSAT/DSAT, deflection economics, handle time, escalation quality, cost per resolution — and hold both sides to it.</li>\n<li>Run a recurring technical business review with customer leadership: what shipped, what it moved, what's next, and what's at risk.</li>\n\n<div><strong>Adoption &amp; Technical Expansion:&nbsp;</strong></div>\n\n<li>Own the technical expansion path for land-and-expand: chat to email to voice to employee-facing, plus new intents, lines of business, regions, and languages.</li>\n<li>Identify expansion opportunities from technical reality rather than wishful mapping, size the work honestly, and hand qualified opportunity to the account team.</li>\n<li>Anticipate what breaks at the next order of magnitude — peak-event volume, new policy regimes, upstream system migrations — and get ahead of it in the roadmap.</li>\n\n<div><strong>Trusted Technical Advisor:&nbsp;</strong></div>\n\n<li>Hold the primary technical relationship with senior stakeholders: VP/Head of Customer Experience, Director of Contact Center Technology, enterprise architects, security and compliance leadership, and often the CIO.</li>\n<li>Advise on the parts of the program Netomi doesn't own — knowledge base quality, policy clarity, agent operating model, org readiness — because agent performance depends on all of it.</li>\n<li>Deliver hard technical news early and clearly. Credibility is built on accurate expectation-setting, not optimism.</li>\n\n<div><strong>Partner Co-Delivery:&nbsp;</strong></div>\n\n<li>Set the architecture and quality standard that SI delivery partners build against.</li>\n<li>Certify and enable partner delivery teams; scale through them rather than absorbing all delivery work.</li>\n<li>Maintain quality sign-off regardless of who executes.</li>\n\n<div><strong>Prescriptive Playbooks:</strong></div>\n\n<li>Contribute to vertical deployment blueprints — airline, insurance, gaming, media — covering reference architecture, guardrail configuration, evaluation packs, and expansion paths.</li>\n<li>Turn what works in one account into prescriptive onboarding and day-2 playbooks the whole organization deploys from.</li>\n\n<div><strong>Product Collaboration:</strong></div>\n\n<li>Translate field observation into specific, evidenced, pattern-based product input — quantified, not anecdotal.</li>\n<li>Be a named internal voice on enterprise requirements: security posture, deployment topology, model flexibility, and auditability.</li>\n\n<div><strong>Escalation &amp; Incident Response:&nbsp;</strong></div>\n\n<li>Lead the technical side of escalations: quality regressions, integration failures, and incidents during peak events.</li>\n<li>Drive root-cause analysis with Engineering and communicate it to the customer with precision and appropriate accountability.</li>\n\n<div><strong>Practice Leadership:&nbsp;</strong></div>\n\n<li>Mentor Customer Architects on architecture decisions, account strategy, and stakeholder management; review their Technical Success Plans and quality sign-offs.</li>\n<li>Lead playbook and reference architecture development for a core vertical, and drive its adoption across the account portfolio.</li>\n<li>Take the first-of-kind deployments — new channels, new verticals, new deployment topologies — and turn what you learn into standards others execute against.</li>\n"},{"text":"Requirements: ","content":"\n<li>10+ years in customer-facing technical roles — solutions architecture, technical account management, forward-deployed engineering, implementation architecture, or technical consulting — including sustained ownership of post-sales technical outcomes.</li>\n<li>Demonstrated ownership of multiple concurrent enterprise accounts at Fortune 500 scale, including programs spanning brands, regions, or lines of business, with senior technical stakeholders and real consequences to failure.</li>\n<li>Genuine technical depth: reads code and API documentation, reasons about distributed systems and integration architecture, debugs a failing data flow, and holds their own with a customer's principal engineer.</li>\n<li>Working understanding of LLM-based systems — prompting, tool use, retrieval, evaluation, guardrails, failure modes — and judgment about where they are and aren't the right answer.</li>\n<li>Consultative and prescriptive: builds playbooks, not one-offs.</li>\n<li>Moves between a CIO conversation about business outcomes and an engineering conversation about trace-level agent behavior without losing either audience.</li>\n<li>Comfort with ambiguity and a bias toward writing things down.</li>\n<li>Track record mentoring or leading other architects or senior technical ICs, formally or informally, and raising the standard of the work around them.</li>\n"},{"text":"Preferred Qualifications: ","content":"\n<li>Experience co-delivering through SI partners — enabling delivery teams rather than doing all the work directly.</li>\n<li>CX, contact center, or conversational AI background — CCaaS, CRM/ticketing ecosystems, IVR and voice, workforce management.</li>\n<li>Depth in a core vertical: airlines and travel, media and streaming, gaming and sports betting, financial services and insurance, or retail.</li>\n<li>Familiarity with enterprise security and compliance — SOC 2, HIPAA, GDPR, PCI, ISO 27001 — without escalating to Legal for every question.</li>\n<li>Experience designing evaluation frameworks or quality programs for non-deterministic systems.</li>\n"}],"text":"Senior Customer Architect","country":"US","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<div><strong>About the Role:&nbsp;</strong></div>\n<div>&nbsp;</div>\n<div>Netomi is seeking a Senior Customer Architect to own the technical arc of our most complex strategic enterprise accounts &mdash; multi-brand, multi-region programs with demanding security, compliance, and scale requirements. Reporting into our Customer Engineering organization, you will own the relationship from signed deal to expanded, in-production, governed value: the agent architecture, the integration blueprint, the adoption roadmap, and the evidence that it's working.</div>\n<div><br>Getting an AI agent live is no longer the hard part. The hard part is what comes after the pilot: expanding from one use case to twenty, holding quality as policies and systems change underneath you, proving containment and CSAT to a CIO, and earning the right to the next set of journeys. On our largest accounts, that work needs a senior named technical owner. That owner is the Senior Customer Architect.</div>\n<div><br>You are deeply credible in a design review &mdash; able to read an execution trace, reason about why an agent chose the wrong tool, and design guardrails and evaluation strategy. You set the architecture and own quality sign-off; our Agentic Deployment team executes. Beyond your own portfolio, you raise the bar for the whole function: you mentor Customer Architects, lead playbook development for a vertical, and represent the function in the accounts where the stakes are highest. The operating principle: make deployments prescriptive and repeatable, not bespoke.</div>","descriptionBodyPlain":"About the Role: \n \nNetomi is seeking a Senior Customer Architect to own the technical arc of our most complex strategic enterprise accounts — multi-brand, multi-region programs with demanding security, compliance, and scale requirements. Reporting into our Customer Engineering organization, you will own the relationship from signed deal to expanded, in-production, governed value: the agent architecture, the integration blueprint, the adoption roadmap, and the evidence that it's working.\n\nGetting an AI agent live is no longer the hard part. The hard part is what comes after the pilot: expanding from one use case to twenty, holding quality as policies and systems change underneath you, proving containment and CSAT to a CIO, and earning the right to the next set of journeys. On our largest accounts, that work needs a senior named technical owner. That owner is the Senior Customer Architect.\n\nYou are deeply credible in a design review — able to read an execution trace, reason about why an agent chose the wrong tool, and design guardrails and evaluation strategy. You set the architecture and own quality sign-off; our Agentic Deployment team executes. Beyond your own portfolio, you raise the bar for the whole function: you mentor Customer Architects, lead playbook development for a vertical, and represent the function in the accounts where the stakes are highest. The operating principle: make deployments prescriptive and repeatable, not bespoke.\n","hostedUrl":"https://jobs.lever.co/netomi/55c88788-1047-4791-9bf6-a5d9894796a4","applyUrl":"https://jobs.lever.co/netomi/55c88788-1047-4791-9bf6-a5d9894796a4/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full Time - Remote","department":"Product Engineering","location":"Remote - India","team":"Data Science","allLocations":["Remote - India"]},"createdAt":1785133154388,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><div>We are looking for a Senior Data Scientist to join our Agentic Solutions team, focused on driving innovation through the design, development, and delivery of AI-powered agentic solutions. This role sits at the intersection of data science, generative AI, product innovation, and client delivery, helping translate complex business problems into practical, scalable AI solutions.<br><br>The ideal candidate is hands-on, delivery-oriented, and excited about applying advanced analytics, machine learning, large language models, and agentic AI frameworks to real-world use cases. You will work closely with cross-functional teams, including product, engineering, solutions, and customer-facing stakeholders, to prototype, validate, and deploy intelligent solutions that create measurable business impact.<br><br>This role is well-suited for someone who combines strong technical depth with practical execution, strong problem-solving skills, and the ability to communicate complex ideas clearly to both technical and non-technical audiences.</div>","id":"fd6df307-38b8-4f0d-81e9-392216edcaa2","lists":[{"text":"Responsibilities","content":"\n<li>\n<p>Design, prototype, and deliver AI and agentic solutions for internal and client-facing use cases.</p>\n</li>\n<li>\n<p>Apply data science, machine learning, and generative AI techniques to solve complex business problems.</p>\n</li>\n<li>\n<p>Partner with product, engineering, and delivery teams to translate requirements into scalable solution designs.</p>\n</li>\n<li>\n<p>Evaluate model performance, solution quality, and business impact using data-driven methods.</p>\n</li>\n<li>\n<p>Support experimentation, proof-of-concepts, and production-ready implementations.</p>\n<p>Communicate insights, recommendations, and technical approaches clearly to stakeholders.</p>\n<p>Stay current with emerging trends in AI agents, LLMs, automation, and applied data science.</p>\n</li>\n"},{"text":"Requirements","content":"\n<li>\n<p>Strong experience in data science, machine learning, analytics, or applied AI.</p>\n</li>\n<li>\n<p>Hands-on experience with Python, SQL, data analysis, and model development workflows.</p>\n</li>\n<li>\n<p>Familiarity with generative AI, LLMs, prompt engineering, RAG, or agentic AI frameworks.</p>\n</li>\n<li>\n<p>Experience working on client-facing, delivery-focused, or product-oriented technical initiatives.</p>\n</li>\n<li>\n<p>Ability to move from ambiguous problem statements to practical, implemented solutions.</p>\n</li>\n<li>\n<p>Strong communication skills and comfort working with cross-functional teams.</p>\n</li>\n"}],"text":"Senior Data Scientist (Agentic Solutions)","country":"IN","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<div>We are looking for a Senior Data Scientist to join our Agentic Solutions team, focused on driving innovation through the design, development, and delivery of AI-powered agentic solutions. This role sits at the intersection of data science, generative AI, product innovation, and client delivery, helping translate complex business problems into practical, scalable AI solutions.<br><br>The ideal candidate is hands-on, delivery-oriented, and excited about applying advanced analytics, machine learning, large language models, and agentic AI frameworks to real-world use cases. You will work closely with cross-functional teams, including product, engineering, solutions, and customer-facing stakeholders, to prototype, validate, and deploy intelligent solutions that create measurable business impact.<br><br>This role is well-suited for someone who combines strong technical depth with practical execution, strong problem-solving skills, and the ability to communicate complex ideas clearly to both technical and non-technical audiences.</div>","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/netomi/fd6df307-38b8-4f0d-81e9-392216edcaa2","applyUrl":"https://jobs.lever.co/netomi/fd6df307-38b8-4f0d-81e9-392216edcaa2/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full-time","department":"Product","location":"Remote - India","team":"Product Management","allLocations":["Remote - India"]},"createdAt":1792049331546,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nNetomi is hiring a Senior Technical PM to own the product strategy and roadmap for our Agents platform. You will decide what we build and why, tie every investment to enterprise customer and business outcomes, and get capabilities shipped and adopted by some of the world’s largest brands.\n\nThis role is also firmly hands-on. You will work directly with AI labs, understand new model capabilities early, build experiments and prototypes yourself, design evaluations and debug failing agents. You use that hands-on work to make better, faster product decisions.\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><div>Netomi is hiring a Senior Technical PM to own the product strategy and roadmap for our Agents platform. You will decide what we build and why, tie every investment to enterprise customer and business outcomes, and get capabilities shipped and adopted by some of the world’s largest brands.</div>\n<div><br>This role is also firmly hands-on. You will work directly with AI labs, understand new model capabilities early, build experiments and prototypes yourself, design evaluations and debug failing agents. You use that hands-on work to make better, faster product decisions.</div>","id":"946847b5-c634-4808-9076-79e49f041ddb","lists":[{"text":"Product and business ownership","content":"<div>\n\n<li><strong>Business focus:</strong> tie the roadmap to measurable business outcomes such as autonomous resolution rate, cost per resolution, CSAT, revenue expansion and competitive wins. Know where Netomi wins and loses against competitors, and shape our position.</li>\n<li><strong>Product strategy and roadmap:</strong> own the multi-quarter roadmap for Agents end to end, from problem discovery and prioritization to delivery and outcome tracking. Make and defend hard trade-offs when priorities compete.</li>\n<li><strong>Customer and partner needs:</strong> work directly with enterprise customers, Customer Success, Delivery and Sales to find the highest-value problems. Translate them into clear problem statements, PRDs, user stories, success metrics and dependency maps.</li>\n<li><strong>Cross-functional leadership:</strong> drive alignment across engineering, research, data science, QA and go-to-market on scope, dependencies and launch readiness, without direct authority.</li>\n<li><strong>Planning and execution:</strong> run the cadence of quarterly roadmap inputs, monthly scope lock, weekly execution reviews and launch readiness sign-offs.</li>\n<li><strong>Launch and adoption:</strong> own launch checklists (instrumentation, enablement, success criteria), track adoption per capability and publish a monthly Agent Outcomes readout across deployments.&nbsp;</li>\n<li><strong>Post-release learning:</strong> run monitoring windows and post-incident reviews, and feed what you learn back into the roadmap.</li>\n\n</div>"},{"text":"Product areas you will own","content":"<div>\n\n<li><strong>Agent reasoning and orchestration:</strong> multi-step task planning, action selection, retry and fallback logic, and supervisor and sub-agent patterns.</li>\n<li><strong>Tool and API use:</strong> reliable, observable, policy-compliant tool calling for CRM, ITSM and custom enterprise systems, including MCP.</li>\n<li><strong>Memory and context:</strong> conversation memory, long-running task state and continuity across channels and sessions.</li>\n<li><strong>Human-in-the-loop:</strong> clarification, graceful escalation to live agents, approval steps for high-risk actions and hybrid autonomy modes.</li>\n<li><strong>Enterprise governance:</strong> guardrails, audit trails, explainable decisions, role-based access, and safe rollout through shadow mode, staged releases and rollback.</li>\n\n</div>"},{"text":"Hands-on work","content":"<div>\n\n<li><strong>AI labs and new capabilities:</strong> be our product point person with AI labs and model providers. Test new models and features (reasoning, tool use, realtime voice, memory) on our use cases, decide what to build, change or skip, and give labs evidence-based feedback.</li>\n<li><strong>Experiments and prototypes:</strong> vibe code prototypes, build agents, and connect them to real systems through APIs and MCP tools. Run offline tests, shadow mode and canary releases with clear decision criteria, and hand engineering a working reference, not just a document.</li>\n<li><strong>Evaluation and quality:</strong> define the Agent Readiness Scorecard and Go/No-Go criteria. Design evals for task completion, tool success, policy compliance, latency and cost, and keep regression tests running on every model, prompt or tool change.</li>\n<li><strong>Debugging production failures:</strong> read agent traces with engineering, find root causes (wrong action, missed escalation, bad tool call, memory gaps) and make sure each serious failure gets a fix and a test.</li>\n<li><strong>Model choices:</strong> inform model selection and routing decisions by weighing quality, latency and cost with real data.</li>\n\n</div>"},{"text":"Requirements","content":"<div><strong>Product skills</strong>\n\n<li>Roughly 4–8 years of relevant experience, ideally from a deeply technical product role, applied AI engineering or research engineering with clear product ownership.</li>\n<li>Proven ownership of a complex technical product area, with features delivered to enterprise customers and measurable business results.</li>\n<li>Strong product judgment: you can prioritize, work with customers and get capabilities shipped.</li>\n<li>Customer-first: you turn enterprise needs into clear, actionable requirements.</li>\n<li>Excellent communicator who can align engineering, research and go-to-market teams and present clearly to executives.</li>\n\n<strong>Hands-on skills</strong>\n\n<li>Comfortable vibe coding, building agents, connecting APIs and MCP tools, designing evaluations and debugging production failures.</li>\n<li>Deep understanding of LLM reasoning, tool calling, multi-step task execution, orchestration patterns, evaluation methods and production observability for agents.</li>\n<li>Technical fluency with APIs, cloud environments and AI deployment workflows.</li>\n\n</div>"},{"text":"Nice to have","content":"<div>\n\n<li>Experience shipping AI agent products at a conversational AI or enterprise AI platform company.</li>\n<li>Direct experience working with AI labs or model providers (early-access programs, model evaluations).</li>\n<li>Familiarity with agent frameworks and protocols (e.g., LangGraph, MCP) and with voice AI.</li>\n<li>Experience in regulated or mission-critical industries (airlines, banking, healthcare, payments) and with large SI partners.</li>\n<li>Public work you can show: a repo, demo, blog post or talk.</li>\n\n</div>"}],"text":"Senior Technical PM, Applied AI","country":"IN","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<div>Netomi is hiring a Senior Technical PM to own the product strategy and roadmap for our Agents platform. You will decide what we build and why, tie every investment to enterprise customer and business outcomes, and get capabilities shipped and adopted by some of the world&rsquo;s largest brands.</div>\n<div><br>This role is also firmly hands-on. You will work directly with AI labs, understand new model capabilities early, build experiments and prototypes yourself, design evaluations and debug failing agents. You use that hands-on work to make better, faster product decisions.</div>","descriptionBodyPlain":"Netomi is hiring a Senior Technical PM to own the product strategy and roadmap for our Agents platform. You will decide what we build and why, tie every investment to enterprise customer and business outcomes, and get capabilities shipped and adopted by some of the world’s largest brands.\n\nThis role is also firmly hands-on. You will work directly with AI labs, understand new model capabilities early, build experiments and prototypes yourself, design evaluations and debug failing agents. You use that hands-on work to make better, faster product decisions.\n","hostedUrl":"https://jobs.lever.co/netomi/946847b5-c634-4808-9076-79e49f041ddb","applyUrl":"https://jobs.lever.co/netomi/946847b5-c634-4808-9076-79e49f041ddb/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full-time","department":"Global Services & Delivery","location":"Toronto , Canada","team":"Agentic Delivery","allLocations":["Toronto , Canada"]},"createdAt":1765262857264,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAbout the Role\nAs an Agentic Product Manager at Netomi, you will be the strategic and technical owner responsible for designing, architecting, and deploying large-scale Agentic AI solutions for enterprise customers. You will translate complex business processes into AI-driven workflows, define integration blueprints, and guide customers through their transformation to autonomous AI agents. \n \nYou will work closely with Customers, CSM, Integration Engineers, QA, Product, and Engineering to ensure end-to-end success of every deployment.\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><p><span style=\"font-size: 16px;\">About the Role</span></p>\n<p><span style=\"font-size: 16px;\">As an </span><span style=\"font-size: 16px;\">Agentic Product Manager</span><span style=\"font-size: 16px;\"> at Netomi, you will be the strategic and technical owner responsible for designing, architecting, and deploying large-scale </span><span style=\"font-size: 16px;\">Agentic AI solutions</span><span style=\"font-size: 16px;\"> for enterprise customers. You will translate complex business processes into AI-driven workflows, define integration blueprints, and guide customers through their transformation to autonomous AI agents. </span></p>\n<p>&nbsp;</p>\n<p><span style=\"font-size: 16px;\">You will work closely with Customers, CSM, Integration Engineers, QA, Product, and Engineering to ensure end-to-end success of every deployment.</span></p>","id":"28e755b4-9e42-4728-8f46-9f4995ef299a","lists":[{"text":"Responsibilities","content":"\n<li>\n<p>Lead discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints.</p>\n</li>\n<li>\n<p>Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform.</p>\n</li>\n<li>\n<p>Build detailed solution blueprints — workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design.</p>\n</li>\n<li>\n<p>Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic.</p>\n</li>\n<li>\n<p>Work with customer technical teams to map integration dependencies (APIs, events, SSO, CRMs, ticketing systems, internal tools).</p>\n</li>\n<li>\n<p>Own the creation of integration design documents and support Integration Engineers during implementation.</p>\n</li>\n<li>\n<p>Ensure agent workflows comply with enterprise standards (security, reliability, audit, governance).</p>\n</li>\n<li>\n<p>Collaborate with Product &amp; Engineering to translate customer requirements into features or enhancements.</p>\n</li>\n<li>\n<p>Serve as the product owner during deployment — driving priorities, clarifications, acceptance criteria, and workflow evolution.</p>\n</li>\n<li>\n<p>Validate solution behavior end-to-end with QA and guide test plans, scenario tests, and success criteria.</p>\n</li>\n<li>\n<p>Conduct user-experience reviews of agent outputs and behavior tuning.</p>\n</li>\n<li>\n<p>Act as a trusted advisor to customer stakeholders (CX, Ops, Digital Transformation, Engineering).</p>\n</li>\n<li>\n<p>Present architectural recommendations, best practices, and roadmap suggestions.</p>\n</li>\n<li>\n<p>Train customer teams on agentic workflows, governance, and performance improvement strategies.</p>\n</li>\n<li>\n<p>Ensure projects are delivered on time with high quality, low rework, and measurable impact.</p>\n</li>\n<li>\n<p>Drive continuous improvement through playbooks, reusable workflow templates, and integration patterns.</p>\n</li>\n<li>\n<p>Maintain deep expertise in agentic AI, LLMs, workflow orchestration, and enterprise systems.</p>\n</li>\n"},{"text":"Requirements","content":"\n<li>\n<p>4–10 years in Solutions Architecture / Implementation Consulting / Product Consulting / Workflow Design for enterprise SaaS or AI platforms.</p>\n</li>\n<li>\n<p>Experience designing complex workflows and integrations across enterprise systems.</p>\n</li>\n<li>\n<p>Ability to gather requirements, translate them into technical specifications, and drive execution.</p>\n</li>\n<li>\n<p>Customer-facing consulting experience with strong communication &amp; facilitation skills.</p>\n</li>\n<li>\n<p>Understanding of REST APIs, event-driven systems, data flows, and enterprise integrations.</p>\n</li>\n<li>\n<p>Experience working cross-functionally with CSM, engineering, product, and QA teams.</p>\n</li>\n"},{"text":"Nice-to-Have","content":"\n<li>\n<p>Background in Conversational AI, Agentic AI, RPA, Automation, CRM/Ticketing, or LLM-based products.</p>\n</li>\n<li>\n<p>Hands-on experience defining business logic, decision trees, or automated workflows.</p>\n</li>\n<li>\n<p>Experience with enterprises such as airlines, BFSI, telecom, retail, or large-scale customer support environments.</p>\n</li>\n"}],"text":"Sr. Agentic Product Manager (North America)","country":"CA","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<p><span style=\"font-size: 16px;\">About the Role</span></p>\n<p><span style=\"font-size: 16px;\">As an </span><span style=\"font-size: 16px;\">Agentic Product Manager</span><span style=\"font-size: 16px;\"> at Netomi, you will be the strategic and technical owner responsible for designing, architecting, and deploying large-scale </span><span style=\"font-size: 16px;\">Agentic AI solutions</span><span style=\"font-size: 16px;\"> for enterprise customers. You will translate complex business processes into AI-driven workflows, define integration blueprints, and guide customers through their transformation to autonomous AI agents. </span></p>\n<p>&nbsp;</p>\n<p><span style=\"font-size: 16px;\">You will work closely with Customers, CSM, Integration Engineers, QA, Product, and Engineering to ensure end-to-end success of every deployment.</span></p>","descriptionBodyPlain":"About the Role\nAs an Agentic Product Manager at Netomi, you will be the strategic and technical owner responsible for designing, architecting, and deploying large-scale Agentic AI solutions for enterprise customers. You will translate complex business processes into AI-driven workflows, define integration blueprints, and guide customers through their transformation to autonomous AI agents. \n \nYou will work closely with Customers, CSM, Integration Engineers, QA, Product, and Engineering to ensure end-to-end success of every deployment.\n","hostedUrl":"https://jobs.lever.co/netomi/28e755b4-9e42-4728-8f46-9f4995ef299a","applyUrl":"https://jobs.lever.co/netomi/28e755b4-9e42-4728-8f46-9f4995ef299a/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full Time - Remote","department":"Product Engineering","location":"Toronto/North America (Remote)","team":"Product Development","allLocations":["Toronto/North America (Remote)"]},"createdAt":1788963232082,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n\n\nAs a Staff Agentic AI Engineer at Netomi, you will be a senior individual contributor helping buildthe core agentic factory platform that will enable customers to agentically define and buildcustomer-specific agents to expand marketing-oriented enterprise automation and brandinteraction use cases. You will deliver innovative designs and implement reliable, scalable, andmeasurable agentic systems used by enterprise customers and business users in complex,real-world production environments.\n\nThis is a hands-on engineering role for someone who drives innovation and has built productionLLM and agent systems, understands modern agent architectures, and has strong instincts forevaluation, observability, performance diagnosis, and continuous optimization. You will workacross agent orchestration, tool use, prompt and tool-selection strategies, RAG, embeddings,guardrails, and LLM evaluation systems and marry these with appropriate deterministic andML-based solutions to expand Netomi’s agentic factory.\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><p>As a Staff Agentic AI Engineer at Netomi, you will be a senior individual contributor helping buildthe core agentic factory platform that will enable customers to agentically define and buildcustomer-specific agents to expand marketing-oriented enterprise automation and brandinteraction use cases. You will deliver innovative designs and implement reliable, scalable, andmeasurable agentic systems used by enterprise customers and business users in complex,real-world production environments.<br><br>This is a hands-on engineering role for someone who drives innovation and has built productionLLM and agent systems, understands modern agent architectures, and has strong instincts forevaluation, observability, performance diagnosis, and continuous optimization. You will workacross agent orchestration, tool use, prompt and tool-selection strategies, RAG, embeddings,guardrails, and LLM evaluation systems and marry these with appropriate deterministic andML-based solutions to expand Netomi’s agentic factory.</p>","id":"60fa8c9b-e031-476e-a9d3-011966c4b495","lists":[{"text":"Responsibilities:","content":"\n<li>Design, build, and improve production-grade AI agentic systems that optimizeweb-based and chat-based experiences leveraging grounded, structured data</li>\n<li>Architect agent workflows involving reasoning, tool use, retrieval, guardrails, escalation paths, and performance monitoring</li>\n<li>Evaluate Deep Agent, Claude Agent, OpenAI Agent, LangGraph, and other emerging agent orchestration patterns and frameworks for marketing-oriented use cases</li>\n<li>Build and maintain LLM evaluation systems, including LLM-as-judge workflows, regression evals, guardrail testing, quality metrics, and production behavior analysis</li>\n<li>Diagnose agent performance issues across prompts, tool selection, retrieval quality, latency, cost, task completion, and failure modes</li>\n<li>Design and implement RAG and embedding-based capabilities for enterprise knowledge access and automation workflows</li>\n<li>Build scalable Python services and platform components deployed in AWS cloud environments</li>\n<li>Partner with product, platform, and engineering teams to translate emerging agentic AI capabilities into reliable platform features</li>\n<li>Establish engineering best practices for continuous optimization of agentic systems</li>\n<li>Stay current with advances in LLMs, agent architectures, AI coding tools, eval methodologies, retrieval systems, and enterprise automation</li>\n"},{"text":"Requirements:","content":"\n<li>Bachelor’s Degree or higher in a quantitative field (Statistics, Computer Science, Engineering, Mathematics)</li>\n<li>5-7+ years of experience in AI/ML engineering, applied machine learning, natural language processing, and/or AI systems development</li>\n<li>3-5 years of experience in applying AI, data science, and machine learning in the marketing space</li>\n<li>Experience leveraging data from Adobe Experience Platform, AdobeCommerce/Magento, Adobe Real-time CDP, Adobe Target, and/or AdobeAnalytics/Customer Journey Analytics for data science modeling and performance analysis</li>\n<li>Strong Python engineering skills and experience building scalable production software systems</li>\n<li>Hands-on experience with LangGraph, LangChain, or related agent orchestration frameworks</li>\n<li>Strong understanding of RAG, embeddings, retrieval quality, and knowledge-grounded generation</li>\n<li>Experience deploying or operating systems in AWS cloud environments</li>\n<li>Daily use of AI coding tools such as Codex, Claude Code, Cursor, or similar tools as part of software development workflows</li>\n<li>Strong engineering judgment, ability to work independently, and comfort operating as a senior individual contributor on ambiguous technical problems</li>\n"},{"text":"Preferred Qualifications:","content":"\n<li>Master’s Degree or higher in a quantitative field (Statistics, Computer Science,Engineering, Mathematics)</li>\n<li>Experience building or using knowledge graphs for enterprise knowledge modeling,retrieval, reasoning, or personalization</li>\n<li>Hands-on experience building production LLM or AI agent systems</li>\n<li>Experience designing agent architectures involving tool use, reasoning flows, retrieval, memory, guardrails, and workflow orchestration</li>\n<li>Experience developing AI evaluation systems, including LLM-as-judge, guardrail evaluation, regression testing, and production quality measurement</li>\n<li>Experience with enterprise automation platforms, customer experience systems, workflow automation, or AI-powered business process automation</li>\n<li>Experience with observability and tracing for LLM or agent systems</li>\n<li>Experience optimizing agent systems for latency, cost, reliability, safety, and task success</li>\n<li>Experience with vector databases, search infrastructure, model routing, caching, ormulti-model architectures</li>\n"}],"text":"Staff Agentic AI Engineer - Marketing","country":"US","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<p>As a Staff Agentic AI Engineer at Netomi, you will be a senior individual contributor helping buildthe core agentic factory platform that will enable customers to agentically define and buildcustomer-specific agents to expand marketing-oriented enterprise automation and brandinteraction use cases. You will deliver innovative designs and implement reliable, scalable, andmeasurable agentic systems used by enterprise customers and business users in complex,real-world production environments.<br><br>This is a hands-on engineering role for someone who drives innovation and has built productionLLM and agent systems, understands modern agent architectures, and has strong instincts forevaluation, observability, performance diagnosis, and continuous optimization. You will workacross agent orchestration, tool use, prompt and tool-selection strategies, RAG, embeddings,guardrails, and LLM evaluation systems and marry these with appropriate deterministic andML-based solutions to expand Netomi&rsquo;s agentic factory.</p>","descriptionBodyPlain":"As a Staff Agentic AI Engineer at Netomi, you will be a senior individual contributor helping buildthe core agentic factory platform that will enable customers to agentically define and buildcustomer-specific agents to expand marketing-oriented enterprise automation and brandinteraction use cases. You will deliver innovative designs and implement reliable, scalable, andmeasurable agentic systems used by enterprise customers and business users in complex,real-world production environments.\n\nThis is a hands-on engineering role for someone who drives innovation and has built productionLLM and agent systems, understands modern agent architectures, and has strong instincts forevaluation, observability, performance diagnosis, and continuous optimization. You will workacross agent orchestration, tool use, prompt and tool-selection strategies, RAG, embeddings,guardrails, and LLM evaluation systems and marry these with appropriate deterministic andML-based solutions to expand Netomi’s agentic factory.\n","hostedUrl":"https://jobs.lever.co/netomi/60fa8c9b-e031-476e-a9d3-011966c4b495","applyUrl":"https://jobs.lever.co/netomi/60fa8c9b-e031-476e-a9d3-011966c4b495/apply"},{"additionalPlain":"Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\n","additional":"<div>In order to ensure a fair and equitable recruitment process, Netomi requests that all applicants refrain from using any artificial intelligence language model to generate application responses and/or content. Any application found to have been a product of using such tools may be excluded from consideration.</div>\n<div>&nbsp;</div>\n<div>Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-Verify can be found <a href=\"https://drive.google.com/file/d/1i2wzW2ElPKjzfJHlQwtunv2zhnD7t1LK/view?usp=sharing\">here</a> and <a href=\"https://drive.google.com/file/d/1Xt5UuksV4hEql3GV6o-zcsRyeoGeB5Sx/view?usp=sharing\">here</a>.</div><div><br></div><div>Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div>","categories":{"commitment":"Full Time - Remote","department":"Customer Success","location":"United States (Remote)","team":"Customer Success Management","allLocations":["United States (Remote)"]},"createdAt":1789508149091,"descriptionPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","description":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!</span></div><div><br></div><div><strong>About the Role:&nbsp;</strong></div>\n<div>&nbsp;</div>\n<div>We are hiring a Strategic Customer Success Manager to operate a portfolio of Netomi’s most important enterprise customers as a business. You will build and run the plan for each account, connecting the customer’s business priorities to a clear value roadmap, executive engagement plan, risk plan, renewal strategy, and path for growth.</div>\n<div>&nbsp;</div>\n<div>You will own the customer success plan, account operating rhythm, renewal forecast, executive relationship, and customer roadmap from signature through renewal. You will work closely with Account Management to identify and develop expansion opportunities, while Delivery, Field Engineering, and Support own technical execution and issue resolution. Your role is to ensure each customer realizes measurable value, renews successfully, and has a clear path to expand its relationship with Netomi.</div>\n<div>&nbsp;</div>\n<div>Customer Success decides whether and why. Field Engineering decides how and when it is technically ready.</div>","id":"644c8c03-2c34-4cc8-9148-b128aabbb4b5","lists":[{"text":"Responsibilities: ","content":"\n<li><strong>Portfolio Business Ownership</strong>\n\n</li><li>Run each assigned account as a business, with a clear operating plan for customer outcomes, adoption, executive alignment, risk mitigation, renewal, and expansion discovery.</li>\n<li>Maintain the customer success plan and customer roadmap, including success criteria, stakeholder map, executive sponsors, value milestones, adoption priorities, risks, renewal strategy, and growth areas.</li>\n<li>Know the customer health, commercial health, renewal status, value delivered, key stakeholders, risks, and expansion potential of every account in your portfolio.</li>\n<li>Lead the internal and customer operating rhythm, including account planning, value reviews, risk reviews, executive engagement, renewal forecasting, and cross-functional coordination.</li>\n\n\n<li><strong>Executive Engagement, Value, and Risk Leadership</strong>\n\n</li><li>Build trusted relationships with customer executives and senior business leaders, and lead conversations that connect Netomi’s performance to customer experience, operational efficiency, and business outcomes.</li>\n<li>Lead Executive Business Reviews and roadmap discussions that show realized value, align on priorities, address risk, and define what needs to happen next.</li>\n<li>Identify relationship, adoption, product, delivery, and renewal risks early; establish mitigation plans, align internal owners, and lead the customer-facing escalation narrative for material issues.</li>\n\n\n<li><strong>Renewal Ownership and Commercial Health</strong>\n\n</li><li>Own the full renewal cycle for the assigned portfolio, beginning at T-180, with a plan that covers realized value, stakeholder alignment, procurement, contracting, commercial requirements, and the path to signature.</li>\n<li>Maintain an accurate weekly renewal forecast using Commit, Best Case, At Risk, and Red categories, with clear visibility into changes, risks, actions, and support required.</li>\n<li>Lead the value review and executive alignment required to support renewal, ensuring procurement and contracting are mapped early enough to avoid last-minute surprises.</li>\n<li>Identify churn risk more than 90 days before renewal and lead a documented de-risk plan through a clear outcome: renewal, extension, or churn.</li>\n\n\n<li><strong>Expansion Discovery and Account Management Partnership</strong>\n\n</li><li>Identify and document expansion signals through executive priorities, customer feedback, new use cases, usage patterns, organizational change, and the customer roadmap.</li>\n<li>Provide Account Management with the customer context needed to assess and develop an opportunity, including the customer problem, business value, stakeholders, timing, and strategic fit.</li>\n<li>Partner with Account Management on customer strategy and executive alignment for active opportunities. Account Management owns expansion qualification, pipeline, forecast, pricing, negotiation, and close.</li>\n\n\n<li><strong>Product Roadmap, Voice of Customer, and AI Leadership</strong>\n\n</li><li>Turn customer feedback, recurring pain points, delivery friction, and market signals into clear, prioritized business cases for Product, including the renewal risk or expansion value connected to each request.</li>\n<li>Represent strategic customer needs in product roadmap discussions, then communicate relevant roadmap updates, capabilities, timing, and tradeoffs back to customers clearly and credibly.</li>\n<li>Bring a practical point of view on agentic AI, generative AI, and the changing enterprise customer experience landscape, helping customer executives understand where AI can create value and where it introduces risk.</li>\n<li>Use approved AI tools and a leading foundation-model assistant, such as ChatGPT, Claude, or Gemini, to improve account research, planning, analysis, follow-up, risk identification, and executive communication while protecting customer information and maintaining quality.</li>\n\n\n"},{"text":"Requirements: ","content":"\n<li>10+ years of experience in enterprise Customer Success, Strategic Account Management, Management Consulting, or a comparable post-sales role in B2B SaaS or enterprise technology, including at least 5 years managing complex enterprise customers.</li>\n<li>Demonstrated success operating a focused portfolio of high-value accounts, including retention planning, renewal forecasting, executive engagement, risk management, and expansion discovery.</li>\n<li>A track record of owning renewals, improving retention, managing churn risk, and guiding customers from implementation through adoption, value realization, executive governance, and renewal.</li>\n<li>Strong executive presence and the ability to build trusted relationships with VP and C-suite stakeholders, lead high-stakes business conversations, and communicate difficult news clearly.</li>\n<li>Strong commercial, analytical, and program-management judgment. You can turn customer, product, usage, support, and financial signals into a clear plan with owners, actions, dates, and measurable outcomes.</li>\n<li>Technical fluency sufficient to understand integrations, architecture discussions, delivery constraints, and their business impact. You are not expected to be the solution architect.</li>\n<li>Working knowledge of LLM-based and agentic AI systems, including prompting, knowledge grounding, tool use, evaluation, guardrails, common failure modes, and responsible enterprise deployment.</li>\n<li>Demonstrated daily use of AI tools to improve personal productivity and operating leverage while maintaining quality, confidentiality, and professional judgment.</li>\n<li>Experience with CCaaS and agent desktop ecosystems, such as Salesforce, Zendesk, LivePerson, and Amazon Connect, as well as customer success tools, is preferred.</li>\n<li>Ability to travel 30-50% for key customer, executive, and internal meetings.</li>\n"}],"text":"Strategic Customer Success Manager, Enterprise","country":"US","workplaceType":"remote","opening":"<div><strong style=\"font-size: 15px;\">About the Company:</strong></div>\n<div><span style=\"font-size: 15px;\">Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">Want to be part of the AI revolution and transform how the world&rsquo;s largest global brands do business? Join us!</span></div>","openingPlain":"About the Company:\nNetomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. \n \nWant to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!\n","descriptionBody":"<div><strong>About the Role:&nbsp;</strong></div>\n<div>&nbsp;</div>\n<div>We are hiring a Strategic Customer Success Manager to operate a portfolio of Netomi&rsquo;s most important enterprise customers as a business. You will build and run the plan for each account, connecting the customer&rsquo;s business priorities to a clear value roadmap, executive engagement plan, risk plan, renewal strategy, and path for growth.</div>\n<div>&nbsp;</div>\n<div>You will own the customer success plan, account operating rhythm, renewal forecast, executive relationship, and customer roadmap from signature through renewal. You will work closely with Account Management to identify and develop expansion opportunities, while Delivery, Field Engineering, and Support own technical execution and issue resolution. Your role is to ensure each customer realizes measurable value, renews successfully, and has a clear path to expand its relationship with Netomi.</div>\n<div>&nbsp;</div>\n<div>Customer Success decides whether and why. Field Engineering decides how and when it is technically ready.</div>","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/netomi/644c8c03-2c34-4cc8-9148-b128aabbb4b5","applyUrl":"https://jobs.lever.co/netomi/644c8c03-2c34-4cc8-9148-b128aabbb4b5/apply"}]