[{"additionalPlain":"At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:\n- Unlimited PTO for salaried employees – because flexibility fuels success\n- Comprehensive medical, dental, and vision coverage\n- Health Savings & Flexible Spending Accounts\n- 401(k) with company match to invest in your future\n- Volunteer Time Off (VTO) to give back to causes you care about\n- Life and pet insurance for peace of mind\n- Employee Assistance & Mental Health Programs\n- Charitable giving opportunities\n- Professional coaching and career development\n …and much more.\n \n At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills. \n \nThe base salary for this position will be $78,700 - $150,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level. \n \n#LI-MN1\n\n\n\nAbout Model N \nModel N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.\n \n \nEqual Opportunity Statement \nModel N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information. \n\nFor US applicants, Personal Data processed in connection with candidate evaluation and decision-making, onboarding, and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at http://www.modeln.com/applicant-and-employee-privacy-notice/ \n","additional":"\n
At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:
\n
- Unlimited PTO for salaried employees – because flexibility fuels success
\n
- Comprehensive medical, dental, and vision coverage
\n
- Health Savings & Flexible Spending Accounts
\n
- 401(k) with company match to invest in your future
\n
- Volunteer Time Off (VTO) to give back to causes you care about
\n
- Life and pet insurance for peace of mind
\n
- Employee Assistance & Mental Health Programs
\n
- Charitable giving opportunities
\n
- Professional coaching and career development
\n
…and much more.
\n
\n
At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills.
\n
\n
The base salary for this position will be $78,700 - $150,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.
\n
\n
#LI-MN1
\n
About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
Equal Opportunity Statement
Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information.
","categories":{"commitment":"Regular Full-Time","department":"Global Customer Success","location":"Remote, US","team":"Global Customer Success","allLocations":["Remote, US"]},"createdAt":1773672471773,"descriptionPlain":"The Customer Success Manager (CSM) for Managed Business Services is the primary owner of the customer relationship post-implementation, responsible for ensuring customers realize measurable value from our managed services offerings. This role blends strategic partnership, operational execution, and proactive service management to drive retention, satisfaction, and long-term growth.\n \nUnlike traditional CS roles, this position requires a strong ability to orchestrate ongoing service delivery, manage expectations, and translate customer outcomes into clear success metrics. The CSM serves as the voice of the customer while ensuring commitments are met consistently and at scale. \n","description":"\n
The Customer Success Manager (CSM) for Managed Business Services is the primary owner of the customer relationship post-implementation, responsible for ensuring customers realize measurable value from our managed services offerings. This role blends strategic partnership, operational execution, and proactive service management to drive retention, satisfaction, and long-term growth.
\n
\n
Unlike traditional CS roles, this position requires a strong ability to orchestrate ongoing service delivery, manage expectations, and translate customer outcomes into clear success metrics. The CSM serves as the voice of the customer while ensuring commitments are met consistently and at scale.
\n
Customer Value & Relationship Management
\n"},{"text":"Qualifications","content":""}],"text":"Customer Success Manager - Managed Business Services","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"\n
The Customer Success Manager (CSM) for Managed Business Services is the primary owner of the customer relationship post-implementation, responsible for ensuring customers realize measurable value from our managed services offerings. This role blends strategic partnership, operational execution, and proactive service management to drive retention, satisfaction, and long-term growth.
\n
\n
Unlike traditional CS roles, this position requires a strong ability to orchestrate ongoing service delivery, manage expectations, and translate customer outcomes into clear success metrics. The CSM serves as the voice of the customer while ensuring commitments are met consistently and at scale.
\n
\n
At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:
\n
\n
- Unlimited PTO for salaried employees – because flexibility fuels success
\n
- Comprehensive medical, dental, and vision coverage
\n
- Health Savings & Flexible Spending Accounts
\n
- 401(k) with company match to invest in your future
\n
- Volunteer Time Off (VTO) to give back to causes you care about
\n
- Life and pet insurance for peace of mind
\n
- Employee Assistance & Mental Health Programs
\n
- Charitable giving opportunities
\n
- Professional coaching and career development
\n
…and much more.
\n
\n
At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills.
\n
\n
The base salary for this position will be $150,000 to $195,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions, and you might match another opening at a different level.
\n
\n
#LI-MN1
\n
About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
Equal Opportunity Statement
Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information.
","categories":{"commitment":"Regular Full-Time","department":"Global Services","location":"Remote, US","team":"Business Services","allLocations":["Remote, US"]},"createdAt":1781215797306,"descriptionPlain":"We are seeking a Director, Business Services for Medicaid Operations, to lead a critical area of our Business Services organization. In this role, you will serve as our Medicaid leader and subject matter expert, shaping how we deliver exceptional service, advance operational excellence, and bring industry-leading practices to our clients. You will play a highly visible leadership role—building strong partnerships across clients and internal teams, developing high-performing talent, and driving innovation, efficiency, and continuous improvement across the function. We continue to expand our services and solutions to help clients meet their strategic priorities, strengthen compliance programs, and optimize their Medicaid rebate management operations. This is an exciting opportunity for a leader who thrives at the intersection of client impact, team leadership, and business transformation. This role is fully remote.\n \nResponsibilities:\n \nService Delivery & Operational Excellence\nOwn and develop best-in-class delivery processes and outputs that provide clients with a positive experience and demonstrate the value of the service.\nAct as a driver of efficiency and a leader of change, continually improving business services processes and programs and championing best practices across the group.\nDirect the review and approval of Medicaid rebate deliverables to clients, ensuring quality, accuracy, compliance with government and contractual requirements, and adherence to SLAs.\nResponsible for review and approval of the setup and maintenance of customer contracts and data management within Model N systems.\nComply with all SOC controls and internal processes and procedures.\nMedicaid Subject Matter Expertise & Regulatory Leadership\nServe as the subject matter expert in Medicaid processing and contracting, setting best practices and sharing thought leadership with clients, direct reports, peer groups, and senior leadership.\nUnderstand the impact of regulatory changes, proactively identify the process and system changes required to support them, and educate internal and external stakeholders on those impacts.\nDrive rebate savings through a deep understanding of Medicaid claims-level detail validations and by partnering with states to resolve disputes.\nTeam Leadership & People Development\nLead, coach, and develop a high-performing Medicaid operations team, fostering a culture of accountability, collaboration, continuous improvement, and client service excellence.\nBuild team capability through clear goals, ongoing feedback, development planning, and effective performance management that supports both individual growth and business priorities.\nCreate an inclusive, globally connected team environment that enables colleagues across regions, functions, and time zones to work effectively together and deliver consistent results.\nProvide leadership through change, helping the team adapt to evolving client needs, regulatory requirements, technologies, and operational priorities.\nClient Relationship Management\nOwn and grow strategic client relationships, serving as the senior point of escalation and developing strong partnerships with clients and internal stakeholders.\nRespond to customer and client inquiries regarding processing status, reconciliation questions, data discrepancies, and payment status.\nCross-Functional Partnership & Innovation\nCollaborate with GP Pricing and GTN teams, participating in cross-functional meetings and providing insights and information as required.\nWork directly with product teams to drive system enhancements and efficiency, including adoption of AI and automation, ensuring requirements are defined and tested and that change management is in place to embed new capabilities into business processes.\n \nQualifications:\nBachelor’s degree in accounting, Finance, Business, or related field\n10+ years of experience working in the pharmaceutical industry with Medicaid agreements, including experience leading teams and managing client relationships, is required.\nProven people leadership experience, with the ability to build, coach, and develop high-performing teams, set clear expectations, and foster a culture of accountability, collaboration, and continuous growth.\nDemonstrated ability to lead through change and serve as a change agent, driving process improvement, operational transformation, and adoption of new ways of working across teams and stakeholders.\nExperience working with Medicaid rebate systems; recognized subject matter expertise in Medicaid rebates, with the ability to set and champion best practices.\nExperience working in mandated deadline environment; effective management of multiple client assignments; ability to prioritize.\nMust be able to comprehend and/or learn complex government compliance requirements and retain, build upon, and apply this knowledge daily.\nHigh accuracy rate and attention to detail along with high degree of analytical skills; ability to produce client-ready deliverables to a high-level executive/professional client base.\nAble to manage multiple and competing tasks across functional areas is essential.\nTechnical ability to understand underlying data structures and deal with large amounts of data.\nExperience achieving and maintaining compliance with all applicable regulatory, legal, and operational rules and procedures and activities are met with “best” industry practices.\nAbility to deliver required periodic results with a high degree of accuracy and minimal management review.\nDemonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, decision‑making, or problem solving in a professional or personal context.\nAdvanced proficiency in Microsoft Office, with strong capabilities in Excel, PowerPoint, and Word to analyze data, develop client-ready materials, and communicate insights effectively.\n10-20% of travel required\n","description":"\n
We are seeking a Director, Business Services for Medicaid Operations, to lead a critical area of our Business Services organization. In this role, you will serve as our Medicaid leader and subject matter expert, shaping how we deliver exceptional service, advance operational excellence, and bring industry-leading practices to our clients. You will play a highly visible leadership role—building strong partnerships across clients and internal teams, developing high-performing talent, and driving innovation, efficiency, and continuous improvement across the function. We continue to expand our services and solutions to help clients meet their strategic priorities, strengthen compliance programs, and optimize their Medicaid rebate management operations. This is an exciting opportunity for a leader who thrives at the intersection of client impact, team leadership, and business transformation. This role is fully remote.
\n
\n
Responsibilities:
\n
\n
Service Delivery & Operational Excellence
\n
\n- Own and develop best-in-class delivery processes and outputs that provide clients with a positive experience and demonstrate the value of the service.
\n- Act as a driver of efficiency and a leader of change, continually improving business services processes and programs and championing best practices across the group.
\n- Direct the review and approval of Medicaid rebate deliverables to clients, ensuring quality, accuracy, compliance with government and contractual requirements, and adherence to SLAs.
\n- Responsible for review and approval of the setup and maintenance of customer contracts and data management within Model N systems.
\n- Comply with all SOC controls and internal processes and procedures.
\n
\n
Medicaid Subject Matter Expertise & Regulatory Leadership
\n
\n- Serve as the subject matter expert in Medicaid processing and contracting, setting best practices and sharing thought leadership with clients, direct reports, peer groups, and senior leadership.
\n- Understand the impact of regulatory changes, proactively identify the process and system changes required to support them, and educate internal and external stakeholders on those impacts.
\n- Drive rebate savings through a deep understanding of Medicaid claims-level detail validations and by partnering with states to resolve disputes.
\n
\n
Team Leadership & People Development
\n
\n- Lead, coach, and develop a high-performing Medicaid operations team, fostering a culture of accountability, collaboration, continuous improvement, and client service excellence.
\n- Build team capability through clear goals, ongoing feedback, development planning, and effective performance management that supports both individual growth and business priorities.
\n- Create an inclusive, globally connected team environment that enables colleagues across regions, functions, and time zones to work effectively together and deliver consistent results.
\n- Provide leadership through change, helping the team adapt to evolving client needs, regulatory requirements, technologies, and operational priorities.
\n
\n
Client Relationship Management
\n
\n- Own and grow strategic client relationships, serving as the senior point of escalation and developing strong partnerships with clients and internal stakeholders.
\n- Respond to customer and client inquiries regarding processing status, reconciliation questions, data discrepancies, and payment status.
\n
\n
Cross-Functional Partnership & Innovation
\n
\n- Collaborate with GP Pricing and GTN teams, participating in cross-functional meetings and providing insights and information as required.
\n- Work directly with product teams to drive system enhancements and efficiency, including adoption of AI and automation, ensuring requirements are defined and tested and that change management is in place to embed new capabilities into business processes.
\n
\n
\n
Qualifications:
\n
\n- Bachelor’s degree in accounting, Finance, Business, or related field
\n- 10+ years of experience working in the pharmaceutical industry with Medicaid agreements, including experience leading teams and managing client relationships, is required.
\n
\n
\n- Proven people leadership experience, with the ability to build, coach, and develop high-performing teams, set clear expectations, and foster a culture of accountability, collaboration, and continuous growth.
\n- Demonstrated ability to lead through change and serve as a change agent, driving process improvement, operational transformation, and adoption of new ways of working across teams and stakeholders.
\n
\n
\n- Experience working with Medicaid rebate systems; recognized subject matter expertise in Medicaid rebates, with the ability to set and champion best practices.
\n- Experience working in mandated deadline environment; effective management of multiple client assignments; ability to prioritize.
\n- Must be able to comprehend and/or learn complex government compliance requirements and retain, build upon, and apply this knowledge daily.
\n- High accuracy rate and attention to detail along with high degree of analytical skills; ability to produce client-ready deliverables to a high-level executive/professional client base.
\n- Able to manage multiple and competing tasks across functional areas is essential.
\n- Technical ability to understand underlying data structures and deal with large amounts of data.
\n- Experience achieving and maintaining compliance with all applicable regulatory, legal, and operational rules and procedures and activities are met with “best” industry practices.
\n- Ability to deliver required periodic results with a high degree of accuracy and minimal management review.
\n
\n
\n- Demonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, decision‑making, or problem solving in a professional or personal context.
\n- Advanced proficiency in Microsoft Office, with strong capabilities in Excel, PowerPoint, and Word to analyze data, develop client-ready materials, and communicate insights effectively.
\n
\n
\n- 10-20% of travel required
\n
\n
\n
We are seeking a Director, Business Services for Medicaid Operations, to lead a critical area of our Business Services organization. In this role, you will serve as our Medicaid leader and subject matter expert, shaping how we deliver exceptional service, advance operational excellence, and bring industry-leading practices to our clients. You will play a highly visible leadership role—building strong partnerships across clients and internal teams, developing high-performing talent, and driving innovation, efficiency, and continuous improvement across the function. We continue to expand our services and solutions to help clients meet their strategic priorities, strengthen compliance programs, and optimize their Medicaid rebate management operations. This is an exciting opportunity for a leader who thrives at the intersection of client impact, team leadership, and business transformation. This role is fully remote.
\n
\n
Responsibilities:
\n
\n
Service Delivery & Operational Excellence
\n
\n- Own and develop best-in-class delivery processes and outputs that provide clients with a positive experience and demonstrate the value of the service.
\n- Act as a driver of efficiency and a leader of change, continually improving business services processes and programs and championing best practices across the group.
\n- Direct the review and approval of Medicaid rebate deliverables to clients, ensuring quality, accuracy, compliance with government and contractual requirements, and adherence to SLAs.
\n- Responsible for review and approval of the setup and maintenance of customer contracts and data management within Model N systems.
\n- Comply with all SOC controls and internal processes and procedures.
\n
\n
Medicaid Subject Matter Expertise & Regulatory Leadership
\n
\n- Serve as the subject matter expert in Medicaid processing and contracting, setting best practices and sharing thought leadership with clients, direct reports, peer groups, and senior leadership.
\n- Understand the impact of regulatory changes, proactively identify the process and system changes required to support them, and educate internal and external stakeholders on those impacts.
\n- Drive rebate savings through a deep understanding of Medicaid claims-level detail validations and by partnering with states to resolve disputes.
\n
\n
Team Leadership & People Development
\n
\n- Lead, coach, and develop a high-performing Medicaid operations team, fostering a culture of accountability, collaboration, continuous improvement, and client service excellence.
\n- Build team capability through clear goals, ongoing feedback, development planning, and effective performance management that supports both individual growth and business priorities.
\n- Create an inclusive, globally connected team environment that enables colleagues across regions, functions, and time zones to work effectively together and deliver consistent results.
\n- Provide leadership through change, helping the team adapt to evolving client needs, regulatory requirements, technologies, and operational priorities.
\n
\n
Client Relationship Management
\n
\n- Own and grow strategic client relationships, serving as the senior point of escalation and developing strong partnerships with clients and internal stakeholders.
\n- Respond to customer and client inquiries regarding processing status, reconciliation questions, data discrepancies, and payment status.
\n
\n
Cross-Functional Partnership & Innovation
\n
\n- Collaborate with GP Pricing and GTN teams, participating in cross-functional meetings and providing insights and information as required.
\n- Work directly with product teams to drive system enhancements and efficiency, including adoption of AI and automation, ensuring requirements are defined and tested and that change management is in place to embed new capabilities into business processes.
\n
\n
\n
Qualifications:
\n
\n- Bachelor’s degree in accounting, Finance, Business, or related field
\n- 10+ years of experience working in the pharmaceutical industry with Medicaid agreements, including experience leading teams and managing client relationships, is required.
\n
\n
\n- Proven people leadership experience, with the ability to build, coach, and develop high-performing teams, set clear expectations, and foster a culture of accountability, collaboration, and continuous growth.
\n- Demonstrated ability to lead through change and serve as a change agent, driving process improvement, operational transformation, and adoption of new ways of working across teams and stakeholders.
\n
\n
\n- Experience working with Medicaid rebate systems; recognized subject matter expertise in Medicaid rebates, with the ability to set and champion best practices.
\n- Experience working in mandated deadline environment; effective management of multiple client assignments; ability to prioritize.
\n- Must be able to comprehend and/or learn complex government compliance requirements and retain, build upon, and apply this knowledge daily.
\n- High accuracy rate and attention to detail along with high degree of analytical skills; ability to produce client-ready deliverables to a high-level executive/professional client base.
\n- Able to manage multiple and competing tasks across functional areas is essential.
\n- Technical ability to understand underlying data structures and deal with large amounts of data.
\n- Experience achieving and maintaining compliance with all applicable regulatory, legal, and operational rules and procedures and activities are met with “best” industry practices.
\n- Ability to deliver required periodic results with a high degree of accuracy and minimal management review.
\n
\n
\n- Demonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, decision‑making, or problem solving in a professional or personal context.
\n- Advanced proficiency in Microsoft Office, with strong capabilities in Excel, PowerPoint, and Word to analyze data, develop client-ready materials, and communicate insights effectively.
\n
\n
\n- 10-20% of travel required
\n
\n
At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:
\n- Unlimited PTO for salaried employees – because flexibility fuels success
\n- Comprehensive medical, dental, and vision coverage
\n- Health Savings & Flexible Spending Accounts
\n- 401(k) with company match to invest in your future
\n- Volunteer Time Off (VTO) to give back to causes you care about
\n- Life and pet insurance for peace of mind
\n- Employee Assistance & Mental Health Programs
\n- Charitable giving opportunities
\n- Professional coaching and career development
\n …and much more.
\n
\n At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills.
\n
\nThe base salary for this position will be $150,000 - $170,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.
\n
\n#LI-MN1
About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
Equal Opportunity Statement
Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information.
","categories":{"commitment":"Regular Full-Time","department":"Global Sales","location":"Remote, US","team":"Life Sciences Sales","allLocations":["Remote, US"]},"createdAt":1774371810562,"descriptionPlain":"About Model N\nModel N enables life sciences and high-tech companies to drive growth and market success by transforming how they manage revenue. Our cloud-based solutions deliver greater visibility, control, and compliance across the revenue lifecycle.\n \nAbout the Role\nAs a Global Account Executive, you will be responsible for driving strategic sales growth within Model N’s Top 100 customer base. You’ll manage a portfolio of enterprise accounts, lead complex sales cycles, and serve as the primary customer contact to deliver impactful SaaS solutions that improve revenue management and operational efficiency.\n \nWhat You’ll Do\n· Develop and execute strategic account plans across parent and subsidiary organizations.\n· Drive cross-sell and upsell opportunities for Model N’s SaaS product suite.\n· Build trusted relationships with senior stakeholders to promote solution adoption.\n· Collaborate with internal teams (Solutions, Partners, Support, Services) to deliver value throughout the sales cycle.\n· Lead quarterly business reviews and strategic planning sessions with customers.\n· Advocate for customer needs internally to improve product and service outcomes.\n· Maintain accurate pipeline and account data in Salesforce.\n· Consistently meet or exceed ARR and funnel targets.\n· Utilize the “Model N Way” sales methodology and tools.\n· Support renewal processes and customer retention efforts.\n \nWhat We’re Looking For\n· 5+ years in enterprise software/SaaS sales with a proven quota-carrying track record.\n· Experience selling complex solutions (e.g., ERP, Quote-to-Cash platforms).\n· Strong background in selling to large enterprise clients in Life Sciences or High Tech.\n· Familiarity with MEDDPICC methodology and consultative selling techniques.\n· Skilled in virtual and in-person sales engagements.\n· Strong leadership, communication, and negotiation skills.\n· Proficient in Salesforce CRM.\n· Bachelor’s degree or equivalent experience.\n \nEnterprise SaaS | Strategic Account Management | Revenue Management | ERP | Quote-to-Cash | Life Sciences Sales | High Tech Sales | MEDDPICC | Salesforce | Customer Success | ARR Growth | Cross-Sell | Upsell | Remote Sales | B2B Sales | Strategic Planning | Business Reviews\n \n","description":"About Model N
\nModel N enables life sciences and high-tech companies to drive growth and market success by transforming how they manage revenue. Our cloud-based solutions deliver greater visibility, control, and compliance across the revenue lifecycle.
\n
\nAbout the Role
\nAs a Global Account Executive, you will be responsible for driving strategic sales growth within Model N’s Top 100 customer base. You’ll manage a portfolio of enterprise accounts, lead complex sales cycles, and serve as the primary customer contact to deliver impactful SaaS solutions that improve revenue management and operational efficiency.
\n
\nWhat You’ll Do
\n· Develop and execute strategic account plans across parent and subsidiary organizations.
\n· Drive cross-sell and upsell opportunities for Model N’s SaaS product suite.
\n· Build trusted relationships with senior stakeholders to promote solution adoption.
\n· Collaborate with internal teams (Solutions, Partners, Support, Services) to deliver value throughout the sales cycle.
\n· Lead quarterly business reviews and strategic planning sessions with customers.
\n· Advocate for customer needs internally to improve product and service outcomes.
\n· Maintain accurate pipeline and account data in Salesforce.
\n· Consistently meet or exceed ARR and funnel targets.
\n· Utilize the “Model N Way” sales methodology and tools.
\n· Support renewal processes and customer retention efforts.
\n
\nWhat We’re Looking For
\n· 5+ years in enterprise software/SaaS sales with a proven quota-carrying track record.
\n· Experience selling complex solutions (e.g., ERP, Quote-to-Cash platforms).
\n· Strong background in selling to large enterprise clients in Life Sciences or High Tech.
\n· Familiarity with MEDDPICC methodology and consultative selling techniques.
\n· Skilled in virtual and in-person sales engagements.
\n· Strong leadership, communication, and negotiation skills.
\n· Proficient in Salesforce CRM.
\n· Bachelor’s degree or equivalent experience.
\n
\nEnterprise SaaS | Strategic Account Management | Revenue Management | ERP | Quote-to-Cash | Life Sciences Sales | High Tech Sales | MEDDPICC | Salesforce | Customer Success | ARR Growth | Cross-Sell | Upsell | Remote Sales | B2B Sales | Strategic Planning | Business Reviews
\n
","id":"202579d6-f0b0-45c6-82d9-bf759d16499c","lists":[],"text":"Global Account Executive, Life Sciences","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"About Model N
\nModel N enables life sciences and high-tech companies to drive growth and market success by transforming how they manage revenue. Our cloud-based solutions deliver greater visibility, control, and compliance across the revenue lifecycle.
\n
\nAbout the Role
\nAs a Global Account Executive, you will be responsible for driving strategic sales growth within Model N’s Top 100 customer base. You’ll manage a portfolio of enterprise accounts, lead complex sales cycles, and serve as the primary customer contact to deliver impactful SaaS solutions that improve revenue management and operational efficiency.
\n
\nWhat You’ll Do
\n· Develop and execute strategic account plans across parent and subsidiary organizations.
\n· Drive cross-sell and upsell opportunities for Model N’s SaaS product suite.
\n· Build trusted relationships with senior stakeholders to promote solution adoption.
\n· Collaborate with internal teams (Solutions, Partners, Support, Services) to deliver value throughout the sales cycle.
\n· Lead quarterly business reviews and strategic planning sessions with customers.
\n· Advocate for customer needs internally to improve product and service outcomes.
\n· Maintain accurate pipeline and account data in Salesforce.
\n· Consistently meet or exceed ARR and funnel targets.
\n· Utilize the “Model N Way” sales methodology and tools.
\n· Support renewal processes and customer retention efforts.
\n
\nWhat We’re Looking For
\n· 5+ years in enterprise software/SaaS sales with a proven quota-carrying track record.
\n· Experience selling complex solutions (e.g., ERP, Quote-to-Cash platforms).
\n· Strong background in selling to large enterprise clients in Life Sciences or High Tech.
\n· Familiarity with MEDDPICC methodology and consultative selling techniques.
\n· Skilled in virtual and in-person sales engagements.
\n· Strong leadership, communication, and negotiation skills.
\n· Proficient in Salesforce CRM.
\n· Bachelor’s degree or equivalent experience.
\n
\nEnterprise SaaS | Strategic Account Management | Revenue Management | ERP | Quote-to-Cash | Life Sciences Sales | High Tech Sales | MEDDPICC | Salesforce | Customer Success | ARR Growth | Cross-Sell | Upsell | Remote Sales | B2B Sales | Strategic Planning | Business Reviews
\n
","descriptionBodyPlain":"About Model N\nModel N enables life sciences and high-tech companies to drive growth and market success by transforming how they manage revenue. Our cloud-based solutions deliver greater visibility, control, and compliance across the revenue lifecycle.\n \nAbout the Role\nAs a Global Account Executive, you will be responsible for driving strategic sales growth within Model N’s Top 100 customer base. You’ll manage a portfolio of enterprise accounts, lead complex sales cycles, and serve as the primary customer contact to deliver impactful SaaS solutions that improve revenue management and operational efficiency.\n \nWhat You’ll Do\n· Develop and execute strategic account plans across parent and subsidiary organizations.\n· Drive cross-sell and upsell opportunities for Model N’s SaaS product suite.\n· Build trusted relationships with senior stakeholders to promote solution adoption.\n· Collaborate with internal teams (Solutions, Partners, Support, Services) to deliver value throughout the sales cycle.\n· Lead quarterly business reviews and strategic planning sessions with customers.\n· Advocate for customer needs internally to improve product and service outcomes.\n· Maintain accurate pipeline and account data in Salesforce.\n· Consistently meet or exceed ARR and funnel targets.\n· Utilize the “Model N Way” sales methodology and tools.\n· Support renewal processes and customer retention efforts.\n \nWhat We’re Looking For\n· 5+ years in enterprise software/SaaS sales with a proven quota-carrying track record.\n· Experience selling complex solutions (e.g., ERP, Quote-to-Cash platforms).\n· Strong background in selling to large enterprise clients in Life Sciences or High Tech.\n· Familiarity with MEDDPICC methodology and consultative selling techniques.\n· Skilled in virtual and in-person sales engagements.\n· Strong leadership, communication, and negotiation skills.\n· Proficient in Salesforce CRM.\n· Bachelor’s degree or equivalent experience.\n \nEnterprise SaaS | Strategic Account Management | Revenue Management | ERP | Quote-to-Cash | Life Sciences Sales | High Tech Sales | MEDDPICC | Salesforce | Customer Success | ARR Growth | Cross-Sell | Upsell | Remote Sales | B2B Sales | Strategic Planning | Business Reviews\n \n","hostedUrl":"https://jobs.lever.co/modeln/202579d6-f0b0-45c6-82d9-bf759d16499c","applyUrl":"https://jobs.lever.co/modeln/202579d6-f0b0-45c6-82d9-bf759d16499c/apply"},{"additionalPlain":"At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:\n- Unlimited PTO for salaried employees – because flexibility fuels success\n- Comprehensive medical, dental, and vision coverage\n- Health Savings & Flexible Spending Accounts\n- 401(k) with company match to invest in your future\n- Volunteer Time Off (VTO) to give back to causes you care about\n- Life and pet insurance for peace of mind\n- Employee Assistance & Mental Health Programs\n- Charitable giving opportunities\n- Professional coaching and career development\n …and much more.\n \n At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills. \n \nThe base salary for this position will be $145,000 - $195,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level. \n \n#LI-MN1\n\n\n\nAbout Model N \nModel N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.\n \n \nEqual Opportunity Statement \nModel N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information. \n\nFor US applicants, Personal Data processed in connection with candidate evaluation and decision-making, onboarding, and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at http://www.modeln.com/applicant-and-employee-privacy-notice/ \n","additional":"\n
At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:
\n
- Unlimited PTO for salaried employees – because flexibility fuels success
\n
- Comprehensive medical, dental, and vision coverage
\n
- Health Savings & Flexible Spending Accounts
\n
- 401(k) with company match to invest in your future
\n
- Volunteer Time Off (VTO) to give back to causes you care about
\n
- Life and pet insurance for peace of mind
\n
- Employee Assistance & Mental Health Programs
\n
- Charitable giving opportunities
\n
- Professional coaching and career development
\n
…and much more.
\n
\n
At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills.
\n
\n
The base salary for this position will be $145,000 - $195,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.
\n
\n
#LI-MN1
\n
About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
Equal Opportunity Statement
Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information.
","categories":{"commitment":"Regular Full-Time","department":"Global Customer Success","location":"Remote, US","team":"CSS Operations","allLocations":["Remote, US"]},"createdAt":1778185974600,"descriptionPlain":"We are seeking a hands-on Manager of Support Operations to establish and evolve the operational foundation for a highly technical, engineer-led support organization.\nThis role will focus on bringing clarity and structure to complex support workflows, building reliable reporting and metrics, and improving how support insights inform product and engineering decisions. While this role includes strategic ownership of the support operations roadmap, success will come from the ability to operate close to the work, understanding how issues are solved and designing systems that support that reality.\nUnlike high-volume support environments, our team handles complex, domain-specific issues that require deep expertise. The ideal candidate is comfortable operating in environments where problems are nuanced, workflows are not fully standardized, and improvements require thoughtful design rather than heavy-handed automation.\nWe are also beginning to introduce AI-enabled capabilities such as knowledge generation and intelligent intake to support both customers and engineers. This role will help ensure these tools are implemented thoughtfully enhancing, not oversimplifying, complex support workflows.\nThis role will partner closely with Support, Product, Engineering, Customer Success, and IT to improve visibility, consistency, and effectiveness across the support experience.\nKey Responsibilities\nStrategy & Planning\nDefine and evolve a practical, forward-looking support operations roadmap aligned to company priorities and customer experience goals\nEstablish lightweight but effective operating cadences (weekly reviews, performance tracking, issue escalation visibility)\nBalance short-term stabilization needs with longer-term improvements in systems, data, and processes\nSystems & Tools (Service Cloud)\nOwn the structure and ongoing optimization of Salesforce Service Cloud as the core support platform\nPartner in the implementation and refinement of AI-supported tools (e.g., knowledge generation, chat-based intake) to improve information capture and accessibility without compromising the quality of complex support interactions\nDesign and refine case lifecycle, fields, taxonomy, and routing logic to reflect real product issues and support workflows\nEnsure the system remains simple, usable, and adaptable, avoiding unnecessary complexity\nPartner with internal teams and external partners to maintain data integrity and system reliability\nSupport Workflow & Structure\nPartner closely with support engineers to understand how complex issues are diagnosed and resolved in practiceImprove case intake, categorization, and routing to better align with product areas and team expertiseIdentify inconsistencies in how work is performed and introduce structure where it adds clarity and value\nMetrics & Analytics\nDefine and implement a core set of support metrics that reflect both operational health and customer impactBuild reporting that provides visibility into support demand, trends, backlog, and recurring product or customer pain pointsTranslate support activity into actionable insights for Product and Engineering\nEnablement & Process Improvement\nDevelop clear, practical documentation and playbooks that support consistent execution without over-constraining expert teamsExplore opportunities to leverage AI to better capture, structure, and surface knowledge from complex support casesIdentify opportunities to reduce friction in workflows while respecting the complexity of the workIntroduce improvements incrementally, with a focus on adoption and real impact\nCross-Functional Collaboration\nAct as a bridge between Support, Product, and Engineering to ensure support insights are visible and actionableHelp establish feedback loops that connect customer issues to product improvementsPartner with leadership on prioritization of operational and product-related improvements\n \nLeadership & Team Development\nStand up and scale the Support Operations function, building foundational processes and capabilities to support long-term growthProvide clarity, prioritization, and direction in an evolving environmentOperate as the primary owner of support operations, influencing without authority across experienced teamsBuild, develop, and lead a high-performing team, setting clear expectations, coaching for growth, and fostering a culture of accountability, continuous improvement, and strong business partnershipPartner closely with Support leadership to align team priorities, capacity, and outcomes to business needsDrive cross-functional collaboration by enabling teams with tools, insights, and scalable processes\nQualifications\n8–10 years of experience in Support Operations, Technical Support, or related roles in a B2B or complex product environmentExperience building, leading, and developing high-performing teams, including hiring, coaching, and driving ongoing capability developmentExperience working closely with technical support or support engineering teamsDemonstrated ability to align team priorities, roles, and capacity to evolving business needs, driving clarity and executionDemonstrated ability to build structure, reporting, and processes in environments with incomplete or evolving dataInterest in applying emerging technologies (including AI) to improve support workflows and knowledge managementHands-on experience with Salesforce Service Cloud (configuration, workflows, reporting)Experience with either Forethought or Agentforce.Strong analytical skills with the ability to translate ambiguous data into clear insights and recommendationsAbility to operate both strategically and tacticallySome Travel may be required for company meetings and industry events.\n \nWhat Success Looks Like\nClear, trusted visibility into support demand and performanceImproved alignment between support work and product/engineering prioritiesMore consistent and structured support workflows without reducing effectivenessA support system that is understandable, maintainable, and adaptable over timeInnovative use of modern tools to increase team capacity and improve the customer experience.\n \n","description":"\n
We are seeking a hands-on Manager of Support Operations to establish and evolve the operational foundation for a highly technical, engineer-led support organization.
\n
This role will focus on bringing clarity and structure to complex support workflows, building reliable reporting and metrics, and improving how support insights inform product and engineering decisions. While this role includes strategic ownership of the support operations roadmap, success will come from the ability to operate close to the work, understanding how issues are solved and designing systems that support that reality.
\n
Unlike high-volume support environments, our team handles complex, domain-specific issues that require deep expertise. The ideal candidate is comfortable operating in environments where problems are nuanced, workflows are not fully standardized, and improvements require thoughtful design rather than heavy-handed automation.
\n
We are also beginning to introduce AI-enabled capabilities such as knowledge generation and intelligent intake to support both customers and engineers. This role will help ensure these tools are implemented thoughtfully enhancing, not oversimplifying, complex support workflows.
\n
This role will partner closely with Support, Product, Engineering, Customer Success, and IT to improve visibility, consistency, and effectiveness across the support experience.
\n
Key Responsibilities
\n
Strategy & Planning
\n
\n- Define and evolve a practical, forward-looking support operations roadmap aligned to company priorities and customer experience goals
\n- Establish lightweight but effective operating cadences (weekly reviews, performance tracking, issue escalation visibility)
\n- Balance short-term stabilization needs with longer-term improvements in systems, data, and processes
\n
\n
Systems & Tools (Service Cloud)
\n
\n- Own the structure and ongoing optimization of Salesforce Service Cloud as the core support platform
\n- Partner in the implementation and refinement of AI-supported tools (e.g., knowledge generation, chat-based intake) to improve information capture and accessibility without compromising the quality of complex support interactions
\n- Design and refine case lifecycle, fields, taxonomy, and routing logic to reflect real product issues and support workflows
\n- Ensure the system remains simple, usable, and adaptable, avoiding unnecessary complexity
\n- Partner with internal teams and external partners to maintain data integrity and system reliability
\n
\n
Support Workflow & Structure
\n
\n- \n
\n- Partner closely with support engineers to understand how complex issues are diagnosed and resolved in practice
\n- Improve case intake, categorization, and routing to better align with product areas and team expertise
\n- Identify inconsistencies in how work is performed and introduce structure where it adds clarity and value
\n
\n \n
\n
Metrics & Analytics
\n
\n- \n
\n- Define and implement a core set of support metrics that reflect both operational health and customer impact
\n- Build reporting that provides visibility into support demand, trends, backlog, and recurring product or customer pain points
\n- Translate support activity into actionable insights for Product and Engineering
\n
\n \n
\n
Enablement & Process Improvement
\n
\n- \n
\n- Develop clear, practical documentation and playbooks that support consistent execution without over-constraining expert teams
\n- Explore opportunities to leverage AI to better capture, structure, and surface knowledge from complex support cases
\n- Identify opportunities to reduce friction in workflows while respecting the complexity of the work
\n- Introduce improvements incrementally, with a focus on adoption and real impact
\n
\n \n
\n
Cross-Functional Collaboration
\n
\n- \n
\n- Act as a bridge between Support, Product, and Engineering to ensure support insights are visible and actionable
\n- Help establish feedback loops that connect customer issues to product improvements
\n- Partner with leadership on prioritization of operational and product-related improvements
\n
\n \n
\n
\n
Leadership & Team Development
\n
\n- \n
\n- Stand up and scale the Support Operations function, building foundational processes and capabilities to support long-term growth
\n- Provide clarity, prioritization, and direction in an evolving environment
\n- Operate as the primary owner of support operations, influencing without authority across experienced teams
\n- Build, develop, and lead a high-performing team, setting clear expectations, coaching for growth, and fostering a culture of accountability, continuous improvement, and strong business partnership
\n- Partner closely with Support leadership to align team priorities, capacity, and outcomes to business needs
\n- Drive cross-functional collaboration by enabling teams with tools, insights, and scalable processes
\n
\n \n
\n
Qualifications
\n
\n- \n
\n- 8–10 years of experience in Support Operations, Technical Support, or related roles in a B2B or complex product environment
\n- Experience building, leading, and developing high-performing teams, including hiring, coaching, and driving ongoing capability development
\n- Experience working closely with technical support or support engineering teams
\n- Demonstrated ability to align team priorities, roles, and capacity to evolving business needs, driving clarity and execution
\n- Demonstrated ability to build structure, reporting, and processes in environments with incomplete or evolving data
\n- Interest in applying emerging technologies (including AI) to improve support workflows and knowledge management
\n- Hands-on experience with Salesforce Service Cloud (configuration, workflows, reporting)
\n- Experience with either Forethought or Agentforce.
\n- Strong analytical skills with the ability to translate ambiguous data into clear insights and recommendations
\n- Ability to operate both strategically and tactically
\n- Some Travel may be required for company meetings and industry events.
\n
\n \n
\n
\n
What Success Looks Like
\n
\n- \n
\n- Clear, trusted visibility into support demand and performance
\n- Improved alignment between support work and product/engineering priorities
\n- More consistent and structured support workflows without reducing effectiveness
\n- A support system that is understandable, maintainable, and adaptable over time
\n- Innovative use of modern tools to increase team capacity and improve the customer experience.
\n
\n \n
\n
\n
\n
We are seeking a hands-on Manager of Support Operations to establish and evolve the operational foundation for a highly technical, engineer-led support organization.
\n
This role will focus on bringing clarity and structure to complex support workflows, building reliable reporting and metrics, and improving how support insights inform product and engineering decisions. While this role includes strategic ownership of the support operations roadmap, success will come from the ability to operate close to the work, understanding how issues are solved and designing systems that support that reality.
\n
Unlike high-volume support environments, our team handles complex, domain-specific issues that require deep expertise. The ideal candidate is comfortable operating in environments where problems are nuanced, workflows are not fully standardized, and improvements require thoughtful design rather than heavy-handed automation.
\n
We are also beginning to introduce AI-enabled capabilities such as knowledge generation and intelligent intake to support both customers and engineers. This role will help ensure these tools are implemented thoughtfully enhancing, not oversimplifying, complex support workflows.
\n
This role will partner closely with Support, Product, Engineering, Customer Success, and IT to improve visibility, consistency, and effectiveness across the support experience.
\n
Key Responsibilities
\n
Strategy & Planning
\n
\n- Define and evolve a practical, forward-looking support operations roadmap aligned to company priorities and customer experience goals
\n- Establish lightweight but effective operating cadences (weekly reviews, performance tracking, issue escalation visibility)
\n- Balance short-term stabilization needs with longer-term improvements in systems, data, and processes
\n
\n
Systems & Tools (Service Cloud)
\n
\n- Own the structure and ongoing optimization of Salesforce Service Cloud as the core support platform
\n- Partner in the implementation and refinement of AI-supported tools (e.g., knowledge generation, chat-based intake) to improve information capture and accessibility without compromising the quality of complex support interactions
\n- Design and refine case lifecycle, fields, taxonomy, and routing logic to reflect real product issues and support workflows
\n- Ensure the system remains simple, usable, and adaptable, avoiding unnecessary complexity
\n- Partner with internal teams and external partners to maintain data integrity and system reliability
\n
\n
Support Workflow & Structure
\n
\n- \n
\n- Partner closely with support engineers to understand how complex issues are diagnosed and resolved in practice
\n- Improve case intake, categorization, and routing to better align with product areas and team expertise
\n- Identify inconsistencies in how work is performed and introduce structure where it adds clarity and value
\n
\n \n
\n
Metrics & Analytics
\n
\n- \n
\n- Define and implement a core set of support metrics that reflect both operational health and customer impact
\n- Build reporting that provides visibility into support demand, trends, backlog, and recurring product or customer pain points
\n- Translate support activity into actionable insights for Product and Engineering
\n
\n \n
\n
Enablement & Process Improvement
\n
\n- \n
\n- Develop clear, practical documentation and playbooks that support consistent execution without over-constraining expert teams
\n- Explore opportunities to leverage AI to better capture, structure, and surface knowledge from complex support cases
\n- Identify opportunities to reduce friction in workflows while respecting the complexity of the work
\n- Introduce improvements incrementally, with a focus on adoption and real impact
\n
\n \n
\n
Cross-Functional Collaboration
\n
\n- \n
\n- Act as a bridge between Support, Product, and Engineering to ensure support insights are visible and actionable
\n- Help establish feedback loops that connect customer issues to product improvements
\n- Partner with leadership on prioritization of operational and product-related improvements
\n
\n \n
\n
\n
Leadership & Team Development
\n
\n- \n
\n- Stand up and scale the Support Operations function, building foundational processes and capabilities to support long-term growth
\n- Provide clarity, prioritization, and direction in an evolving environment
\n- Operate as the primary owner of support operations, influencing without authority across experienced teams
\n- Build, develop, and lead a high-performing team, setting clear expectations, coaching for growth, and fostering a culture of accountability, continuous improvement, and strong business partnership
\n- Partner closely with Support leadership to align team priorities, capacity, and outcomes to business needs
\n- Drive cross-functional collaboration by enabling teams with tools, insights, and scalable processes
\n
\n \n
\n
Qualifications
\n
\n- \n
\n- 8–10 years of experience in Support Operations, Technical Support, or related roles in a B2B or complex product environment
\n- Experience building, leading, and developing high-performing teams, including hiring, coaching, and driving ongoing capability development
\n- Experience working closely with technical support or support engineering teams
\n- Demonstrated ability to align team priorities, roles, and capacity to evolving business needs, driving clarity and execution
\n- Demonstrated ability to build structure, reporting, and processes in environments with incomplete or evolving data
\n- Interest in applying emerging technologies (including AI) to improve support workflows and knowledge management
\n- Hands-on experience with Salesforce Service Cloud (configuration, workflows, reporting)
\n- Experience with either Forethought or Agentforce.
\n- Strong analytical skills with the ability to translate ambiguous data into clear insights and recommendations
\n- Ability to operate both strategically and tactically
\n- Some Travel may be required for company meetings and industry events.
\n
\n \n
\n
\n
What Success Looks Like
\n
\n- \n
\n- Clear, trusted visibility into support demand and performance
\n- Improved alignment between support work and product/engineering priorities
\n- More consistent and structured support workflows without reducing effectiveness
\n- A support system that is understandable, maintainable, and adaptable over time
\n- Innovative use of modern tools to increase team capacity and improve the customer experience.
\n
\n \n
\n
\n
\n
\n
We are seeking a Principal System Administrator to own and evolve the systems that power a complex, engineer-led support organization.
\n
\n
\n
This role is the primary owner of Salesforce Service Cloud for Support, responsible for ensuring the system accurately reflects how complex technical issues are diagnosed and resolved—not forcing workflows that oversimplify the work.
\n
\n
\n
Unlike traditional admin roles focused on ticketing efficiency, this role emphasizes designing systems that support nuanced, non-linear workflows, while maintaining clarity, usability, and data integrity.
\n
\n
\n
This role will partner closely with Support Operations, IT (Salesforce Sales admins), Product, and Engineering, and will play a key role in implementing AI-enabled capabilities in a thoughtful, controlled way.
\n
\n
\n
This role reports to the Customer Operations leader.
\n
\n
\n
\n
\n
Salesforce Service Cloud Ownership
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
System Design & Optimization
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Integrations & Data Architecture
\n
\n
\n
\n
\n
\n
\n
\n
AI & Automation Enablement
\n
\n
\n
\n- \n
Lead implementation and configuration of AI-enabled tools (e.g., Forethought, Agentforce), including:
\n \n\n
\n
\n\n
\n\n\n\n- \n
Case intake and triage
\n \n\n\n\n\n\n
\n
\n\n
\n\n- \n
Knowledge generation
\n \n\n\n\n
\n
\n\n
\n\n- \n
Workflow augmentation
\n \n\n\n\n
\n
\n
\n
\n
Collaboration & Governance
\n
\n
\n
\n
\n
\n
\n
\n
\n
Establish best practices for change management, release cycles, and system governance
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
What Success Looks Like
\n
\n
\n
\n
\n- \n
Ownership of the configuration, expansion, and ongoing optimization of AI-enabled support tools (e.g., Forethought, Agentforce), including adapting vendor-provided implementations to fit real-world support workflows.
\n \n\n
\n
\n
\n
\n
\n
\n
We are seeking a Principal System Administrator to own and evolve the systems that power a complex, engineer-led support organization.
\n
\n
\n
This role is the primary owner of Salesforce Service Cloud for Support, responsible for ensuring the system accurately reflects how complex technical issues are diagnosed and resolved—not forcing workflows that oversimplify the work.
\n
\n
\n
Unlike traditional admin roles focused on ticketing efficiency, this role emphasizes designing systems that support nuanced, non-linear workflows, while maintaining clarity, usability, and data integrity.
\n
\n
\n
This role will partner closely with Support Operations, IT (Salesforce Sales admins), Product, and Engineering, and will play a key role in implementing AI-enabled capabilities in a thoughtful, controlled way.
\n
\n
\n
This role reports to the Customer Operations leader.
\n
\n
At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:
- Unlimited PTO for salaried employees – because flexibility fuels success
- Comprehensive medical, dental, and vision coverage
- Health Savings & Flexible Spending Accounts
- 401(k) with company match to invest in your future
- Volunteer Time Off (VTO) to give back to causes you care about
- Life and pet insurance for peace of mind
- Employee Assistance & Mental Health Programs
- Charitable giving opportunities
- Professional coaching and career development
…and much more.
At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills.
The base salary for this position will be $150,000 - $170,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.
#LI-MN1
About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
Equal Opportunity Statement
Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information.
","categories":{"commitment":"Regular Full-Time","department":"Global Sales","location":"Remote, US","team":"Life Sciences Sales","allLocations":["Remote, US"]},"createdAt":1731707843644,"descriptionPlain":"Model N is hiring a Regional Sales Manager in our Life Sciences organization, reporting to the Sales Director, Life Sciences and Medical Technology. The Regional Sales Manager (RSM) will be responsible for prospecting and closing new business within a designated set of named accounts. The Regional Sales Manager (RSM) will act as a business leader, manage own book of business/territory, run business meetings remotely and in person when needed, and close complex deals. \n","description":"Model N is hiring a Regional Sales Manager in our Life Sciences organization, reporting to the Sales Director, Life Sciences and Medical Technology. The Regional Sales Manager (RSM) will be responsible for prospecting and closing new business within a designated set of named accounts. The Regional Sales Manager (RSM) will act as a business leader, manage own book of business/territory, run business meetings remotely and in person when needed, and close complex deals.
","id":"424cfd09-3067-42c8-9a9f-9058d58d519a","lists":[{"text":"Requirements: ","content":"Build, own, & execute sales strategy for assigned geography. Build, manage, drive pipeline and close net new business Demonstrate product and industry knowledge and understanding of Model N’s unique Value Proposition and Model N way of selling. Leverage various resources within Model N (Solutions Consultants, Partners, Support, Professional Services) in every phase of the sales cycle to drive discovery and deliver compelling business value propositions. Maintain contacts and accurate Account/Opportunity data in Salesforce for assigned territory. Achieve/exceed an annual sales quota for ARR, annual and quarterly funnel targets Utilize AI tools including Outreach, Chorus, Gong, Salesloft, Staircase AI, and Letter AI to enhance prospecting, value messaging, sales cycle management, and forecasting."},{"text":"Qualifications: ","content":"Minimum of 7-10years quota carrying in enterprise software / SaaS Bachelor’s degree or equivalent Successful track record selling complex solution suite such as ERP, BI, or Quote to Cash desired Experience selling into the life sciences/Medical Technology industry preferredPure hunter experience selling to new logos of companies with revenue $1B+ Effective prospecting skills getting into new logos MEDDPICC sales experience leveraging provocative method to inspire customer to change and be a trusted advisor throughout the solution sales process Proven track record of cultivating C-suite relationships across multiple business divisions and functions Ability to articulate complex value propositions Expertise in Medtech Technology and Processes Preferred Excellent Communication and Presentation Skills Proven track record of following sales processes Demonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, decision‑making, or problem solving in a professional or personal context.20% Travel "}],"text":"Regional Sales Manager - New Business Sales - Strategic Accounts","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"Model N is hiring a Regional Sales Manager in our Life Sciences organization, reporting to the Sales Director, Life Sciences and Medical Technology. The Regional Sales Manager (RSM) will be responsible for prospecting and closing new business within a designated set of named accounts. The Regional Sales Manager (RSM) will act as a business leader, manage own book of business/territory, run business meetings remotely and in person when needed, and close complex deals.
","descriptionBodyPlain":"Model N is hiring a Regional Sales Manager in our Life Sciences organization, reporting to the Sales Director, Life Sciences and Medical Technology. The Regional Sales Manager (RSM) will be responsible for prospecting and closing new business within a designated set of named accounts. The Regional Sales Manager (RSM) will act as a business leader, manage own book of business/territory, run business meetings remotely and in person when needed, and close complex deals. \n","hostedUrl":"https://jobs.lever.co/modeln/424cfd09-3067-42c8-9a9f-9058d58d519a","applyUrl":"https://jobs.lever.co/modeln/424cfd09-3067-42c8-9a9f-9058d58d519a/apply"},{"additionalPlain":"At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:\n- Unlimited PTO for salaried employees – because flexibility fuels success\n- Comprehensive medical, dental, and vision coverage\n- Health Savings & Flexible Spending Accounts\n- 401(k) with company match to invest in your future\n- Volunteer Time Off (VTO) to give back to causes you care about\n- Life and pet insurance for peace of mind\n- Employee Assistance & Mental Health Programs\n- Charitable giving opportunities\n- Professional coaching and career development\n …and much more.\n \n At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills. \n \nThe base salary for this position will be $78,700 - $99,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level. \n \n#LI-MN1\n\n\n\nAbout Model N \nModel N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.\n \n \nEqual Opportunity Statement \nModel N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information. \n\nFor US applicants, Personal Data processed in connection with candidate evaluation and decision-making, onboarding, and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at http://www.modeln.com/applicant-and-employee-privacy-notice/ \n","additional":"\n
At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:
\n
- Unlimited PTO for salaried employees – because flexibility fuels success
\n
- Comprehensive medical, dental, and vision coverage
\n
- Health Savings & Flexible Spending Accounts
\n
- 401(k) with company match to invest in your future
\n
- Volunteer Time Off (VTO) to give back to causes you care about
\n
- Life and pet insurance for peace of mind
\n
- Employee Assistance & Mental Health Programs
\n
- Charitable giving opportunities
\n
- Professional coaching and career development
\n
…and much more.
\n
\n
At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills.
\n
\n
The base salary for this position will be $78,700 - $99,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.
\n
\n
#LI-MN1
\n
About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
Equal Opportunity Statement
Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information.
","categories":{"commitment":"Regular Full-Time","department":"Global Services","location":"Remote, US","team":"HT PS","allLocations":["Remote, US"]},"createdAt":1774570864127,"descriptionPlain":"The business analyst works with customers and/or systems integrator on software solution implementation projects. Our Business Analysts will lead customer-facing sessions for requirements gathering via user stories, process mapping, process improvements, functional design of enhancements via use cases, and they assist in application configuration and testing activities. Our Business Analysts may also conduct training sessions and perform application demonstrations.\n","description":"\n
The business analyst works with customers and/or systems integrator on software solution implementation projects. Our Business Analysts will lead customer-facing sessions for requirements gathering via user stories, process mapping, process improvements, functional design of enhancements via use cases, and they assist in application configuration and testing activities. Our Business Analysts may also conduct training sessions and perform application demonstrations.
\n
\n
\n- Proven ability to build relationships with customers/systems integrators on complex implementation projects.
\n- Prior consulting experience with business process mapping and solution definitions for system implementations. Prior experience with ERP and CRM systems.
\n- Conduct business requirements workshops, perform fit/gap analysis and work with solution architect to estimate effort. Convert requirements into a design for system processes and necessary configurations. Work closely with Solution Architect and other team members on design, data gathering and testing activities
\n- Document requirements in the Model N format to be understood by the customer and Model N team members
\n- Identify process improvements and guide customer through functional and business changes
\n- Assist with data mapping and basic application configuration
\n- Define system property and resource changes based on customer specifications
\n- Create, plan, and execute unit tests with assistance from other team members
\n- Train customer users as required on the system
\n- Plan, facilitate, and assist customer with user acceptance testing
\n- Provide input to improve the process of delivering solutions to customers
\n- Share suggestions and knowledge with team members to optimize implementation methodology
\n- Maintain accurate and timely written and oral communication with customer and project team
\n- Deliver quality project tasks and deliverables on time and within budget
\n\n
\n
\n- Minimum of 5+ years of experience on software implementation projects
\n- Background of consulting skills in business or software environments
\n- Clear and concise written and verbal communication skills
\n- Strong experience taken business/client’s point of view and ensuring implementations meet the business/client expectations
\n- Strong presentation skills
\n- Industry expertise demonstrated in at least one of the following areas: Semiconductor industry; a related high-tech industry with proven experience with successful implementations of an ERP system on SAP or Oracle, or of a CRM implementation with SFDC; experience with managing transactions and deals within one of Model N’s focus industries
\n- Demonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, decision‑making, or problem solving in a professional or personal context.
\n- Display ability to take initiative, think critically, analyze issues, manage ambiguity, and retain curiosity
\n- Strong skills in organizing, collaborating, and relationship building
\n- In-depth familiarity with MS Word, Excel, Visio, PowerPoint
\n- Salesforce Certifications strongly preferred
\n- Must be able to travel as required (up to 50%)
\n\n
\n
The business analyst works with customers and/or systems integrator on software solution implementation projects. Our Business Analysts will lead customer-facing sessions for requirements gathering via user stories, process mapping, process improvements, functional design of enhancements via use cases, and they assist in application configuration and testing activities. Our Business Analysts may also conduct training sessions and perform application demonstrations.
\n
About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
","categories":{"commitment":"Regular Full-Time","department":"Global Services","location":"Hyderabad India","team":"Application Services","allLocations":["Hyderabad India"]},"createdAt":1763301271321,"descriptionPlain":"Model N is seeking a highly motivated Technical Consultant with demonstrated experience working in dynamic, fast-paced environments. The successful candidate will play a key role in supporting the full software implementation lifecycle, including software development, system configuration, customization, interface configuration, unit testing, data extraction, data monitoring, and data loading. The Technical Consultant will also provide ongoing operational and technical support to ensure system reliability and performance.\nThis role requires strong analytical and problem-solving skills, a keen attention to detail, and the ability to collaborate effectively with cross-functional teams and clients. \n","description":"Model N is seeking a highly motivated Technical Consultant with demonstrated experience working in dynamic, fast-paced environments. The successful candidate will play a key role in supporting the full software implementation lifecycle, including software development, system configuration, customization, interface configuration, unit testing, data extraction, data monitoring, and data loading. The Technical Consultant will also provide ongoing operational and technical support to ensure system reliability and performance.
\nThis role requires strong analytical and problem-solving skills, a keen attention to detail, and the ability to collaborate effectively with cross-functional teams and clients.
","id":"e9d2660c-eae2-40e5-8346-9be6de9aa816","lists":[{"text":"Job Description","content":"\nLead technical and operational needs of global clients, ensuring adherence to SLA and service quality metrics.\nAnalyse incidents, perform root cause analysis, and implement permanent fixes or workarounds\nContributes to the rollout of Model N product features for the customer, which can include custom refactoring, data migration, configuration, testing, and deployment\nCollaborate with functional SMEs and infrastructure teams to ensure issue resolution\nConfigure application and interfaces according to the client specifications\nContribute to the design, development, and testing of system interfaces.\nProvide technical and operational support for deployed solutions, including troubleshooting and performance optimization\nProvide technical support to the team by developing and optimizing complex SQL queries to meet business requirements\nGuide team members in troubleshooting and resolving technical issues efficiently\nPrepare and maintain technical documentation, configurations, and standard operating procedures\nContinuously identify opportunities for process improvement and automation\n"},{"text":"Job Qualification","content":"\nBachelor’s degree in computer science or related discipline\n4+ years of experience in software development & delivery of enterprise software implementations using Java/J2EE technologies and Oracle\nAbility to work independently or in a team environment and effectively meet project deliverables on time \nStrong debugging and troubleshooting skills across all application tiers — UI, API, and database\nStrong problem-solving skills\nDemonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, decision‑making, or problem solving in a professional or personal context.\nExcellent communication skills\nBE/BTech or ME/ MTech.\n"}],"text":"Senior Consultant- Technical (Core Java, J2EE, PL/SQL, Application Services)","country":"IN","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"Model N is seeking a highly motivated Technical Consultant with demonstrated experience working in dynamic, fast-paced environments. The successful candidate will play a key role in supporting the full software implementation lifecycle, including software development, system configuration, customization, interface configuration, unit testing, data extraction, data monitoring, and data loading. The Technical Consultant will also provide ongoing operational and technical support to ensure system reliability and performance.
\nThis role requires strong analytical and problem-solving skills, a keen attention to detail, and the ability to collaborate effectively with cross-functional teams and clients.
","descriptionBodyPlain":"Model N is seeking a highly motivated Technical Consultant with demonstrated experience working in dynamic, fast-paced environments. The successful candidate will play a key role in supporting the full software implementation lifecycle, including software development, system configuration, customization, interface configuration, unit testing, data extraction, data monitoring, and data loading. The Technical Consultant will also provide ongoing operational and technical support to ensure system reliability and performance.\nThis role requires strong analytical and problem-solving skills, a keen attention to detail, and the ability to collaborate effectively with cross-functional teams and clients. \n","hostedUrl":"https://jobs.lever.co/modeln/e9d2660c-eae2-40e5-8346-9be6de9aa816","applyUrl":"https://jobs.lever.co/modeln/e9d2660c-eae2-40e5-8346-9be6de9aa816/apply"},{"additionalPlain":"At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:\n- Unlimited PTO for salaried employees – because flexibility fuels success\n- Comprehensive medical, dental, and vision coverage\n- Health Savings & Flexible Spending Accounts\n- 401(k) with company match to invest in your future\n- Volunteer Time Off (VTO) to give back to causes you care about\n- Life and pet insurance for peace of mind\n- Employee Assistance & Mental Health Programs\n- Charitable giving opportunities\n- Professional coaching and career development\n …and much more.\n \n At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills. \n \nThe base salary for this position will be $155,000-$180,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level. \n \n#LI-MN1\n\n\n\nAbout Model N \nModel N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.\n \n \nEqual Opportunity Statement \nModel N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information. \n\nFor US applicants, Personal Data processed in connection with candidate evaluation and decision-making, onboarding, and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at http://www.modeln.com/applicant-and-employee-privacy-notice/ \n","additional":"At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:
\n- Unlimited PTO for salaried employees – because flexibility fuels success
\n- Comprehensive medical, dental, and vision coverage
\n- Health Savings & Flexible Spending Accounts
\n- 401(k) with company match to invest in your future
\n- Volunteer Time Off (VTO) to give back to causes you care about
\n- Life and pet insurance for peace of mind
\n- Employee Assistance & Mental Health Programs
\n- Charitable giving opportunities
\n- Professional coaching and career development
\n …and much more.
\n
\n At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills.
\n
\nThe base salary for this position will be $155,000-$180,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.
\n
\n#LI-MN1
About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
Equal Opportunity Statement
Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information.
","categories":{"commitment":"Regular Full-Time","department":"Global Finance & Administration","location":"Remote, US","team":"Finance","allLocations":["Remote, US"]},"createdAt":1777478592829,"descriptionPlain":"Model N is seeking a Senior Manager, FP&A to play a critical leadership role within enterprise finance. This individual will lead company‑wide financial consolidation, own and evolve the long‑range planning framework, and serve as a key finance partner supporting strategic M&A initiatives in a SaaS environment.\nThis is a high‑impact, highly visible role with regular engagement across the executive leadership team. Positioned at the center of enterprise finance, the Senior Manager will work closely with FP&A, Accounting, and BI to ensure financial integrity, modeling discipline, and clear alignment between strategic priorities and financial outcomes. The role reports directly to the VP, FP&A and is expected to operate with a high degree of independence, judgment, and influence.\n \nResponsibilities \n \nEnterprise Consolidation \n- Partner with FP&A business partners to roll up company-wide budgets, forecasts, and actuals into a consolidated enterprise view. \n- Maintain and enhance the enterprise financial model serving as the foundation for consolidated reporting and capital planning. \n- Ensure alignment of revenue, expense, and cash flow assumptions in collaboration with Accounting and BI. \n \nLong-Range Planning \n- Own and continuously refine the company's multi-year long-range planning model. \n- Develop scenario and sensitivity analyses to evaluate growth, margin expansion, capital allocation, and risk trade-offs. \n- Translate strategic initiatives into financial outcomes within the LRP framework. \n \nM&A Financial Modeling \n- Lead financial modeling for acquisition opportunities, including valuation analysis and pro forma impact assessment. \n- Support due diligence and integration planning from a financial perspective. \n- Incorporate acquired entities into consolidated forecasts and long-range planning. \n","description":"\n
Model N is seeking a Senior Manager, FP&A to play a critical leadership role within enterprise finance. This individual will lead company‑wide financial consolidation, own and evolve the long‑range planning framework, and serve as a key finance partner supporting strategic M&A initiatives in a SaaS environment.
\n
This is a high‑impact, highly visible role with regular engagement across the executive leadership team. Positioned at the center of enterprise finance, the Senior Manager will work closely with FP&A, Accounting, and BI to ensure financial integrity, modeling discipline, and clear alignment between strategic priorities and financial outcomes. The role reports directly to the VP, FP&A and is expected to operate with a high degree of independence, judgment, and influence.
\n
\nResponsibilities
\n
\nEnterprise Consolidation
\n- Partner with FP&A business partners to roll up company-wide budgets, forecasts, and actuals into a consolidated enterprise view.
\n- Maintain and enhance the enterprise financial model serving as the foundation for consolidated reporting and capital planning.
\n- Ensure alignment of revenue, expense, and cash flow assumptions in collaboration with Accounting and BI.
\n
\nLong-Range Planning
\n- Own and continuously refine the company's multi-year long-range planning model.
\n- Develop scenario and sensitivity analyses to evaluate growth, margin expansion, capital allocation, and risk trade-offs.
\n- Translate strategic initiatives into financial outcomes within the LRP framework.
\n
\nM&A Financial Modeling
\n- Lead financial modeling for acquisition opportunities, including valuation analysis and pro forma impact assessment.
\n- Support due diligence and integration planning from a financial perspective.
\n- Incorporate acquired entities into consolidated forecasts and long-range planning.
","id":"d66ed062-7138-48ca-ac50-254a92681eca","lists":[{"text":"Qualifications:","content":"\nBachelor’s degree in Finance, Economics, or related field; MBA preferred but not required. \n10+ years of progressive experience in FP&A, strategic finance, corporate finance, or investment banking. \nAdvanced financial modeling and valuation expertise with experience supporting M&A transactions. \nExperience owning or materially contributing to multi-year financial planning models. \nExperience in software industry experience preferred. \nStrong communication and relationship building skills with the ability to interpret and summarize data to aid management in achieving strategic and operational goals. \nDemonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, decision‑making, or problem solving in a professional or personal context.\nDemonstrated ability to influence cross-functional stakeholders and drive alignment in complex financial decisions. \nAble to work in a fast paced environment with attention to detail. \n"}],"text":"Senior Manager, Strategic Finance","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"\n
Model N is seeking a Senior Manager, FP&A to play a critical leadership role within enterprise finance. This individual will lead company‑wide financial consolidation, own and evolve the long‑range planning framework, and serve as a key finance partner supporting strategic M&A initiatives in a SaaS environment.
\n
This is a high‑impact, highly visible role with regular engagement across the executive leadership team. Positioned at the center of enterprise finance, the Senior Manager will work closely with FP&A, Accounting, and BI to ensure financial integrity, modeling discipline, and clear alignment between strategic priorities and financial outcomes. The role reports directly to the VP, FP&A and is expected to operate with a high degree of independence, judgment, and influence.
\n
\nResponsibilities
\n
\nEnterprise Consolidation
\n- Partner with FP&A business partners to roll up company-wide budgets, forecasts, and actuals into a consolidated enterprise view.
\n- Maintain and enhance the enterprise financial model serving as the foundation for consolidated reporting and capital planning.
\n- Ensure alignment of revenue, expense, and cash flow assumptions in collaboration with Accounting and BI.
\n
\nLong-Range Planning
\n- Own and continuously refine the company's multi-year long-range planning model.
\n- Develop scenario and sensitivity analyses to evaluate growth, margin expansion, capital allocation, and risk trade-offs.
\n- Translate strategic initiatives into financial outcomes within the LRP framework.
\n
\nM&A Financial Modeling
\n- Lead financial modeling for acquisition opportunities, including valuation analysis and pro forma impact assessment.
\n- Support due diligence and integration planning from a financial perspective.
\n- Incorporate acquired entities into consolidated forecasts and long-range planning.
","descriptionBodyPlain":"Model N is seeking a Senior Manager, FP&A to play a critical leadership role within enterprise finance. This individual will lead company‑wide financial consolidation, own and evolve the long‑range planning framework, and serve as a key finance partner supporting strategic M&A initiatives in a SaaS environment.\nThis is a high‑impact, highly visible role with regular engagement across the executive leadership team. Positioned at the center of enterprise finance, the Senior Manager will work closely with FP&A, Accounting, and BI to ensure financial integrity, modeling discipline, and clear alignment between strategic priorities and financial outcomes. The role reports directly to the VP, FP&A and is expected to operate with a high degree of independence, judgment, and influence.\n \nResponsibilities \n \nEnterprise Consolidation \n- Partner with FP&A business partners to roll up company-wide budgets, forecasts, and actuals into a consolidated enterprise view. \n- Maintain and enhance the enterprise financial model serving as the foundation for consolidated reporting and capital planning. \n- Ensure alignment of revenue, expense, and cash flow assumptions in collaboration with Accounting and BI. \n \nLong-Range Planning \n- Own and continuously refine the company's multi-year long-range planning model. \n- Develop scenario and sensitivity analyses to evaluate growth, margin expansion, capital allocation, and risk trade-offs. \n- Translate strategic initiatives into financial outcomes within the LRP framework. \n \nM&A Financial Modeling \n- Lead financial modeling for acquisition opportunities, including valuation analysis and pro forma impact assessment. \n- Support due diligence and integration planning from a financial perspective. \n- Incorporate acquired entities into consolidated forecasts and long-range planning. \n","hostedUrl":"https://jobs.lever.co/modeln/d66ed062-7138-48ca-ac50-254a92681eca","applyUrl":"https://jobs.lever.co/modeln/d66ed062-7138-48ca-ac50-254a92681eca/apply"},{"additional":"","additionalPlain":"","categories":{"department":"Global Customer Success","location":"Hyderabad India","team":"Global Customer Success","allLocations":["Hyderabad India"]},"createdAt":1778244904775,"descriptionPlain":"We are seeking a Senior Support Operations Analyst to help translate complex support activity into clear, actionable insight. This role sits at the center of a highly technical, engineer-led support organization and is responsible for making support work visible, understandable, and useful to decision makers across Support, Product, and Customer Success. Unlike traditional support analytics roles focused on volume and efficiency, this role emphasizes signal over noise—identifying patterns in nuanced issues, shaping meaningful metrics, and ensuring support data reflects real product and customer challenges. The ideal candidate is comfortable working with incomplete or imperfect data, enjoys bringing structure to ambiguity, and can connect operational data to broader business impact. This role reports to the Manager of Support Operations and will partner closely with Support leadership, Product, Engineering, and Customer Success.\n","description":"We are seeking a Senior Support Operations Analyst to help translate complex support activity into clear, actionable insight. This role sits at the center of a highly technical, engineer-led support organization and is responsible for making support work visible, understandable, and useful to decision makers across Support, Product, and Customer Success. Unlike traditional support analytics roles focused on volume and efficiency, this role emphasizes signal over noise—identifying patterns in nuanced issues, shaping meaningful metrics, and ensuring support data reflects real product and customer challenges. The ideal candidate is comfortable working with incomplete or imperfect data, enjoys bringing structure to ambiguity, and can connect operational data to broader business impact. This role reports to the Manager of Support Operations and will partner closely with Support leadership, Product, Engineering, and Customer Success.
","id":"9903db61-1903-4970-a777-a3feb346abb8","lists":[{"text":"Job Responsibilities","content":"Metrics & Reporting
\n• Define, refine, and operationalize a set of support metrics that reflect both operational health and customer impact (not just volume and SLA)
\n• Build and maintain dashboards across the Microsoft Fabric ecosystem to provide visibility into:
\no Support demand and trends
\no Backlog health and case lifecycle
\no Escalations and recurring issue patterns
\n• Evaluate the effectiveness of AI-enabled support capabilities, identifying where outputs are inaccurate, misleading, or fail to support complex support scenarios.
\nInsights & Analysis
\n• Analyze support data to identify systemic product issues, friction points, and emerging risks
\n• Translate complex support activity into clear narratives and recommendations for Product and Engineering
\n• Partner with Customer Success (Gainsight) to ensure support data contributes meaningfully to:
\no Health scores
\no CSAT analysis
\no Customer risk identification
\n Data Quality & Structure
\n• Partner with Support Ops and System Admin to improve:
\no Case taxonomy
\no Categorization accuracy
\no Data completeness and usability
\n• Identify gaps in data capture and propose pragmatic improvements
\nCross-Functional Enablement
\n• Act as a key partner to Support, Product, and CS teams in understanding support trends
\n• Support regular business reviews (weekly/monthly) with clear, insight-driven reporting
\n• Help establish feedback loops between support insights and product improvements
\nAI & Emerging Capabilities
\n• Evaluate outputs from AI-enabled tools (e.g., Forethought, Agentforce) to:
\no Assess accuracy and usefulness
\no Identify opportunities to improve knowledge capture and insights
\n• Partner with Ops and Systems to ensure AI-generated data is measurable and trustworthy
"},{"text":"Job Qualification","content":"\n
• 5–7 years of experience in Support Operations, Business Analytics, or similar roles in a B2B environment
\n
• Strong experience with BI tools within the Microsoft Fabric ecosystem (Power BI, etc.)
\n
• Experience working with Salesforce Service Cloud data models
\n
• Demonstrated ability to work with ambiguous or incomplete datasets
\n
• Experience partnering with Product, Engineering, or Customer Success teams
\n
• Familiarity with Gainsight or similar CS platforms preferred
\n
• Exposure to AI-enabled support tools (e.g., Forethought, Agentforce) is a strong plus
\n
• Strong analytical and storytelling skills—ability to turn data into decisions
\n
What Success Looks Like
\n
• Clear, trusted visibility into support trends and performance
\n
• Support data is actively used to inform product and customer decisions
\n
• Improved alignment between Support, Product, and Customer Success
\n
• Meaningful metrics that reflect real customer experience, not just operational proxies
\n
• High confidence in data quality and reporting consistency
\n
• Clear Metrics for measuring AI effectiveness, and drive for improving those outcomes.
\n
We are seeking a Senior Support Operations Analyst to help translate complex support activity into clear, actionable insight. This role sits at the center of a highly technical, engineer-led support organization and is responsible for making support work visible, understandable, and useful to decision makers across Support, Product, and Customer Success. Unlike traditional support analytics roles focused on volume and efficiency, this role emphasizes signal over noise—identifying patterns in nuanced issues, shaping meaningful metrics, and ensuring support data reflects real product and customer challenges. The ideal candidate is comfortable working with incomplete or imperfect data, enjoys bringing structure to ambiguity, and can connect operational data to broader business impact. This role reports to the Manager of Support Operations and will partner closely with Support leadership, Product, Engineering, and Customer Success.
","descriptionBodyPlain":"We are seeking a Senior Support Operations Analyst to help translate complex support activity into clear, actionable insight. This role sits at the center of a highly technical, engineer-led support organization and is responsible for making support work visible, understandable, and useful to decision makers across Support, Product, and Customer Success. Unlike traditional support analytics roles focused on volume and efficiency, this role emphasizes signal over noise—identifying patterns in nuanced issues, shaping meaningful metrics, and ensuring support data reflects real product and customer challenges. The ideal candidate is comfortable working with incomplete or imperfect data, enjoys bringing structure to ambiguity, and can connect operational data to broader business impact. This role reports to the Manager of Support Operations and will partner closely with Support leadership, Product, Engineering, and Customer Success.\n","hostedUrl":"https://jobs.lever.co/modeln/9903db61-1903-4970-a777-a3feb346abb8","applyUrl":"https://jobs.lever.co/modeln/9903db61-1903-4970-a777-a3feb346abb8/apply"},{"additionalPlain":"Model N offers fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills. Positions are eligible to participate in either our employee bonus program or commission payments, depending on the nature of the role. Model N employees have the opportunity to become Model N shareholders through our employee stock purchase plan. \n \nAdditionally, we offers a robust total rewards package that supports individuals to be their best and protects the well-being of participating dependents. Such benefits include medical, dental, vision, health savings, flexible savings, commuter benefits, matching 401K, PTO, VTO, life insurance, pet insurance, employee assistance programs, mental health programs, charitable giving, coaching, career growth and much more. \n \nThe base salary for this position will be within the range $183,800 - $275,600. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level. \n\n\n\nAbout Model N \nModel N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.\n \n \nEqual Opportunity Statement \nModel N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information. \n\nFor US applicants, Personal Data processed in connection with candidate evaluation and decision-making, onboarding, and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at http://www.modeln.com/applicant-and-employee-privacy-notice/ \n","additional":"\n
Model N offers fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills. Positions are eligible to participate in either our employee bonus program or commission payments, depending on the nature of the role. Model N employees have the opportunity to become Model N shareholders through our employee stock purchase plan.
\n
\n
Additionally, we offers a robust total rewards package that supports individuals to be their best and protects the well-being of participating dependents. Such benefits include medical, dental, vision, health savings, flexible savings, commuter benefits, matching 401K, PTO, VTO, life insurance, pet insurance, employee assistance programs, mental health programs, charitable giving, coaching, career growth and much more.
\n
\n
The base salary for this position will be within the range $183,800 - $275,600. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.
\n
About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
Equal Opportunity Statement
Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information.
","categories":{"commitment":"Regular Full-Time","department":"Global Product","location":"Remote, US","team":"Engineering Management","allLocations":["Remote, US"]},"createdAt":1777585264586,"descriptionPlain":"ABOUT MODEL N\nModel N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, Model N has helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably.\n ABOUT THE ROLE\nModel N is building a new kind of team — and we are looking for a new kind of product leader to run it.\nThe Rapid Innovation Group (RIG) is a small, focused squad operating with the speed and discipline of a startup and the domain depth of a market leader. Reporting directly to the Chief Product Officer, the RIG exists to rapidly prototype, validate, and ship new product capabilities that address our customers' most urgent and highest-value problems. Today that means Gross-to-Net automation and IRA Navigator — our unified 340B and Maximum Fair Price compliance platform — but the mandate is broader: wherever a meaningful market opportunity intersects with Model N's platform advantage, the RIG is the team that moves first.\nThis is not a traditional product management role. You will lead a small team of 4–5 engineers in a tight, high-output loop — defining what to build, running the sprint, shipping the increment, and iterating based on customer signal. You will be expected to set the team's process, ceremonies, and operating rhythm from scratch. You are comfortable with ambiguity because you prefer it; you can hold the product vision and the JIRA board with equal fluency. Experience leading or partnering closely with engineering teams is strongly preferred — you need to know what your team can do in a sprint, and you need to earn their respect as a builder, not just a requirements-writer.\nWHAT YOU'LL DO\nOwn the RIG's product roadmap and sprint output — Define what the team builds, in what order, and why. Translate customer pain and market opportunity into clear, testable product increments. Be accountable for what ships.\nOperate as a player-coach — Lead by doing. Write requirements, run standups, unblock engineering, and get in front of customers in the same week. This is a lean team where the leader sets the pace.\nDrive the two founding initiatives — Lead product execution on Gross-to-Net automation and IRA Navigator (340B ceiling price management, MFP effectuation, and duplicate discount detection). Develop deep domain expertise in government pricing compliance; become Model N's internal authority on these workflows.\nDefine the RIG's operating model — In close partnership with the CPO and the broader product organization, establish the RIG's charter, ceremonies, and interface with core product squads. Design for speed without sacrificing quality or alignment.\nIntegrate agentic development methods — Champion the use of AI-assisted and agentic development tools within the team. Model N is actively building its BMAD (agentic development) capability; the RIG is the proving ground. You do not need to write code, but you need to understand what these tools can do and how to structure work to take advantage of them.\nMaintain a tight customer feedback loop — Identify and engage design partners for each RIG initiative. Build the relationships and processes to get real customer signal before, during, and after each release.\nCoordinate with the core product organization — Ensure RIG output integrates cleanly with Model N's product platform and roadmap. Communicate what the team is building, what it has learned, and what is coming next — keeping the CPO and cross-functional stakeholders aligned without creating bureaucratic overhead.\nRepresent RIG initiatives externally — Join customer and prospect conversations to validate product direction, communicate the roadmap, and build market credibility for new capabilities.\nWHAT YOU'LL NEED\nRequired\n8+ years of product management experience in enterprise B2B software, with at least 3 years owning a product line or leading a product team\nDemonstrated experience defining and shipping new products or capabilities in ambiguous, early-stage environments — not just managing an established roadmap\nStrong collaboration with engineering: you understand the development lifecycle, can translate requirements into actionable engineering work, and know how to earn a developer's trust\nExceptional customer instincts — you are comfortable leading customer discovery conversations, identifying real pain from stated requirements, and translating findings into prioritized product decisions\nTrack record of operating in a fast-paced, resource-constrained environment where output depends on judgment and personal initiative, not headcount\nStrong written and verbal communication skills; able to influence without authority across product, engineering, and commercial stakeholders\nBachelor's degree in a relevant field; MBA or equivalent practical experience a plus\nPreferred\nPrior experience in a founding product role, as a startup PM, or in a corporate innovation unit with similar mandate and operating model\nDomain expertise in Life Sciences or High Tech revenue management: pharmaceutical government pricing, Medicaid data systems, channel management, distribution, or contract and pricing compliance\nExperience managing or formally leading an engineering team — having held engineering management responsibility or served as a technical lead is strongly valued\nFamiliarity with AI-assisted or agentic development workflows; hands-on experience using LLM tools in a product or development context\nExperience with compliance-driven SaaS products where regulatory accuracy and auditability are non-negotiable product requirements\n","description":"\n
\n
\n
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, Model N has helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably.
\n
ABOUT THE ROLE
\n
\n
Model N is building a new kind of team — and we are looking for a new kind of product leader to run it.
\n
The Rapid Innovation Group (RIG) is a small, focused squad operating with the speed and discipline of a startup and the domain depth of a market leader. Reporting directly to the Chief Product Officer, the RIG exists to rapidly prototype, validate, and ship new product capabilities that address our customers' most urgent and highest-value problems. Today that means Gross-to-Net automation and IRA Navigator — our unified 340B and Maximum Fair Price compliance platform — but the mandate is broader: wherever a meaningful market opportunity intersects with Model N's platform advantage, the RIG is the team that moves first.
\n
This is not a traditional product management role. You will lead a small team of 4–5 engineers in a tight, high-output loop — defining what to build, running the sprint, shipping the increment, and iterating based on customer signal. You will be expected to set the team's process, ceremonies, and operating rhythm from scratch. You are comfortable with ambiguity because you prefer it; you can hold the product vision and the JIRA board with equal fluency. Experience leading or partnering closely with engineering teams is strongly preferred — you need to know what your team can do in a sprint, and you need to earn their respect as a builder, not just a requirements-writer.
\n
\n
\n- Own the RIG's product roadmap and sprint output — Define what the team builds, in what order, and why. Translate customer pain and market opportunity into clear, testable product increments. Be accountable for what ships.
\n- Operate as a player-coach — Lead by doing. Write requirements, run standups, unblock engineering, and get in front of customers in the same week. This is a lean team where the leader sets the pace.
\n- Drive the two founding initiatives — Lead product execution on Gross-to-Net automation and IRA Navigator (340B ceiling price management, MFP effectuation, and duplicate discount detection). Develop deep domain expertise in government pricing compliance; become Model N's internal authority on these workflows.
\n- Define the RIG's operating model — In close partnership with the CPO and the broader product organization, establish the RIG's charter, ceremonies, and interface with core product squads. Design for speed without sacrificing quality or alignment.
\n- Integrate agentic development methods — Champion the use of AI-assisted and agentic development tools within the team. Model N is actively building its BMAD (agentic development) capability; the RIG is the proving ground. You do not need to write code, but you need to understand what these tools can do and how to structure work to take advantage of them.
\n- Maintain a tight customer feedback loop — Identify and engage design partners for each RIG initiative. Build the relationships and processes to get real customer signal before, during, and after each release.
\n- Coordinate with the core product organization — Ensure RIG output integrates cleanly with Model N's product platform and roadmap. Communicate what the team is building, what it has learned, and what is coming next — keeping the CPO and cross-functional stakeholders aligned without creating bureaucratic overhead.
\n- Represent RIG initiatives externally — Join customer and prospect conversations to validate product direction, communicate the roadmap, and build market credibility for new capabilities.
\n
\n
WHAT YOU'LL NEED
\n
Required
\n
\n- 8+ years of product management experience in enterprise B2B software, with at least 3 years owning a product line or leading a product team
\n- Demonstrated experience defining and shipping new products or capabilities in ambiguous, early-stage environments — not just managing an established roadmap
\n- Strong collaboration with engineering: you understand the development lifecycle, can translate requirements into actionable engineering work, and know how to earn a developer's trust
\n- Exceptional customer instincts — you are comfortable leading customer discovery conversations, identifying real pain from stated requirements, and translating findings into prioritized product decisions
\n- Track record of operating in a fast-paced, resource-constrained environment where output depends on judgment and personal initiative, not headcount
\n- Strong written and verbal communication skills; able to influence without authority across product, engineering, and commercial stakeholders
\n- Bachelor's degree in a relevant field; MBA or equivalent practical experience a plus
\n
\n
Preferred
\n
\n- Prior experience in a founding product role, as a startup PM, or in a corporate innovation unit with similar mandate and operating model
\n- Domain expertise in Life Sciences or High Tech revenue management: pharmaceutical government pricing, Medicaid data systems, channel management, distribution, or contract and pricing compliance
\n- Experience managing or formally leading an engineering team — having held engineering management responsibility or served as a technical lead is strongly valued
\n- Familiarity with AI-assisted or agentic development workflows; hands-on experience using LLM tools in a product or development context
\n- Experience with compliance-driven SaaS products where regulatory accuracy and auditability are non-negotiable product requirements
\n
\n
\n
\n
\n
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, Model N has helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably.
\n
ABOUT THE ROLE
\n
\n
Model N is building a new kind of team — and we are looking for a new kind of product leader to run it.
\n
The Rapid Innovation Group (RIG) is a small, focused squad operating with the speed and discipline of a startup and the domain depth of a market leader. Reporting directly to the Chief Product Officer, the RIG exists to rapidly prototype, validate, and ship new product capabilities that address our customers' most urgent and highest-value problems. Today that means Gross-to-Net automation and IRA Navigator — our unified 340B and Maximum Fair Price compliance platform — but the mandate is broader: wherever a meaningful market opportunity intersects with Model N's platform advantage, the RIG is the team that moves first.
\n
This is not a traditional product management role. You will lead a small team of 4–5 engineers in a tight, high-output loop — defining what to build, running the sprint, shipping the increment, and iterating based on customer signal. You will be expected to set the team's process, ceremonies, and operating rhythm from scratch. You are comfortable with ambiguity because you prefer it; you can hold the product vision and the JIRA board with equal fluency. Experience leading or partnering closely with engineering teams is strongly preferred — you need to know what your team can do in a sprint, and you need to earn their respect as a builder, not just a requirements-writer.
\n
\n
\n- Own the RIG's product roadmap and sprint output — Define what the team builds, in what order, and why. Translate customer pain and market opportunity into clear, testable product increments. Be accountable for what ships.
\n- Operate as a player-coach — Lead by doing. Write requirements, run standups, unblock engineering, and get in front of customers in the same week. This is a lean team where the leader sets the pace.
\n- Drive the two founding initiatives — Lead product execution on Gross-to-Net automation and IRA Navigator (340B ceiling price management, MFP effectuation, and duplicate discount detection). Develop deep domain expertise in government pricing compliance; become Model N's internal authority on these workflows.
\n- Define the RIG's operating model — In close partnership with the CPO and the broader product organization, establish the RIG's charter, ceremonies, and interface with core product squads. Design for speed without sacrificing quality or alignment.
\n- Integrate agentic development methods — Champion the use of AI-assisted and agentic development tools within the team. Model N is actively building its BMAD (agentic development) capability; the RIG is the proving ground. You do not need to write code, but you need to understand what these tools can do and how to structure work to take advantage of them.
\n- Maintain a tight customer feedback loop — Identify and engage design partners for each RIG initiative. Build the relationships and processes to get real customer signal before, during, and after each release.
\n- Coordinate with the core product organization — Ensure RIG output integrates cleanly with Model N's product platform and roadmap. Communicate what the team is building, what it has learned, and what is coming next — keeping the CPO and cross-functional stakeholders aligned without creating bureaucratic overhead.
\n- Represent RIG initiatives externally — Join customer and prospect conversations to validate product direction, communicate the roadmap, and build market credibility for new capabilities.
\n
\n
WHAT YOU'LL NEED
\n
Required
\n
\n- 8+ years of product management experience in enterprise B2B software, with at least 3 years owning a product line or leading a product team
\n- Demonstrated experience defining and shipping new products or capabilities in ambiguous, early-stage environments — not just managing an established roadmap
\n- Strong collaboration with engineering: you understand the development lifecycle, can translate requirements into actionable engineering work, and know how to earn a developer's trust
\n- Exceptional customer instincts — you are comfortable leading customer discovery conversations, identifying real pain from stated requirements, and translating findings into prioritized product decisions
\n- Track record of operating in a fast-paced, resource-constrained environment where output depends on judgment and personal initiative, not headcount
\n- Strong written and verbal communication skills; able to influence without authority across product, engineering, and commercial stakeholders
\n- Bachelor's degree in a relevant field; MBA or equivalent practical experience a plus
\n
\n
Preferred
\n
\n- Prior experience in a founding product role, as a startup PM, or in a corporate innovation unit with similar mandate and operating model
\n- Domain expertise in Life Sciences or High Tech revenue management: pharmaceutical government pricing, Medicaid data systems, channel management, distribution, or contract and pricing compliance
\n- Experience managing or formally leading an engineering team — having held engineering management responsibility or served as a technical lead is strongly valued
\n- Familiarity with AI-assisted or agentic development workflows; hands-on experience using LLM tools in a product or development context
\n- Experience with compliance-driven SaaS products where regulatory accuracy and auditability are non-negotiable product requirements
\n
\n
At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:
\n- Unlimited PTO for salaried employees – because flexibility fuels success
\n- Comprehensive medical, dental, and vision coverage
\n- Health Savings & Flexible Spending Accounts
\n- 401(k) with company match to invest in your future
\n- Volunteer Time Off (VTO) to give back to causes you care about
\n- Life and pet insurance for peace of mind
\n- Employee Assistance & Mental Health Programs
\n- Charitable giving opportunities
\n- Professional coaching and career development
\n …and much more.
\n
\n At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills.
\n
\nThe base salary for this position will be $90,000-98,500. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.
\n
\n#LI-MN1
About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
Equal Opportunity Statement
Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information.
","categories":{"commitment":"Regular Full-Time","department":"Global Finance & Administration","location":"Remote, US","team":"Finance","allLocations":["Remote, US"]},"createdAt":1766176917858,"descriptionPlain":"Model N is seeking a detail-oriented, data-driven, and motivated Senior Financial Analyst to join our FP&A team. You will partner with key stakeholders to deliver financial insights and support critical business decisions through expense planning, analysis, workforce planning, and operational reporting. You will work closely with Accounting, Talent Acquisition, and cross-functional business teams to drive financial accuracy and business performance.\n \nGiven the operational nature of this role, including executive collaboration and incident response, candidates located in the Pacific Time Zone (PST) are preferred.\n","description":"Model N is seeking a detail-oriented, data-driven, and motivated Senior Financial Analyst to join our FP&A team. You will partner with key stakeholders to deliver financial insights and support critical business decisions through expense planning, analysis, workforce planning, and operational reporting. You will work closely with Accounting, Talent Acquisition, and cross-functional business teams to drive financial accuracy and business performance.
\n
\nGiven the operational nature of this role, including executive collaboration and incident response, candidates located in the Pacific Time Zone (PST) are preferred.
","id":"9931b131-99bd-4df5-a969-f5211678f1d5","lists":[{"text":"Responsibilities ","content":"\nSupport expense planning and forecasting by partnering with the finance team to build financial models, conduct variance analysis, and develop expertise toward independent ownership of specific business group planning.\nManage workforce and vendor spend analysis including headcount tracking, resource allocation, contractor costs, and purchase request workflows, coordinating with cross-functional teams to align investments with business objectives.\nDrive monthly financial operations and reporting by gathering actuals, preparing accruals, maintaining planning systems (Adaptive Insights), and building analytical tools that support strategic decision-making.\nPartner with stakeholders across the organization to deliver financial insights, support budget preparation, and build relationships that will facilitate future expense planning leadership responsibilities.\nContinuously improve FP&A processes and reporting by identifying inefficiencies, enhancing models, and improving data quality and usability.\n"},{"text":"Qualifications ","content":"\nBA/BS Degree in Finance, Accounting, Business Admin, or similar discipline with analytical bias.\n4-6+ years of experience in FP&A, Corporate Finance or similar role\nExperience in technology industry, preferably SaaS or other subscription models, a plus.\nDemonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, decision‑making, or problem solving in a professional or personal context.\nTechnical: Advanced Excel skills; experience with Adaptive Insights, NetSuite, Salesforce, Power BI and OpenAir a plus.\nInitiative: Self-starter with the ability to work independently and manage tasks with minimal supervision.\nCommunication: you are great at effectively working with and communicating to senior leadership and cross-functional teams.\nTime management: you can re-prioritize at a moment's notice based on shifting business needs.\nAccuracy: you strive for excellence and have great attention to detail.\nTravel – No\n"}],"text":"Sr. FP&A Analyst","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"Model N is seeking a detail-oriented, data-driven, and motivated Senior Financial Analyst to join our FP&A team. You will partner with key stakeholders to deliver financial insights and support critical business decisions through expense planning, analysis, workforce planning, and operational reporting. You will work closely with Accounting, Talent Acquisition, and cross-functional business teams to drive financial accuracy and business performance.
\n
\nGiven the operational nature of this role, including executive collaboration and incident response, candidates located in the Pacific Time Zone (PST) are preferred.
","descriptionBodyPlain":"Model N is seeking a detail-oriented, data-driven, and motivated Senior Financial Analyst to join our FP&A team. You will partner with key stakeholders to deliver financial insights and support critical business decisions through expense planning, analysis, workforce planning, and operational reporting. You will work closely with Accounting, Talent Acquisition, and cross-functional business teams to drive financial accuracy and business performance.\n \nGiven the operational nature of this role, including executive collaboration and incident response, candidates located in the Pacific Time Zone (PST) are preferred.\n","hostedUrl":"https://jobs.lever.co/modeln/9931b131-99bd-4df5-a969-f5211678f1d5","applyUrl":"https://jobs.lever.co/modeln/9931b131-99bd-4df5-a969-f5211678f1d5/apply"},{"additionalPlain":"About Model N \nModel N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.\n \n","additional":"About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
","categories":{"commitment":"Regular Full-Time","department":"Global Customer Success","location":"Hyderabad India","team":"Maint. & Support HT","allLocations":["Hyderabad India"]},"createdAt":1778242022814,"descriptionPlain":"This role provides advanced, customer-facing data and application support for enterprise SaaS solutions serving High Tech and Semiconductor industry customers. The Sr. Technical Engineer acts as a senior escalation point for data, integration, and production issues, with strong emphasis on SQL-driven analysis, data integrity, and business continuity. The role is hands-on and support-oriented, requiring deep experience in data troubleshooting, understanding of semiconductor business processes, and close collaboration with cross-functional teams.\n","description":"This role provides advanced, customer-facing data and application support for enterprise SaaS solutions serving High Tech and Semiconductor industry customers. The Sr. Technical Engineer acts as a senior escalation point for data, integration, and production issues, with strong emphasis on SQL-driven analysis, data integrity, and business continuity. The role is hands-on and support-oriented, requiring deep experience in data troubleshooting, understanding of semiconductor business processes, and close collaboration with cross-functional teams.
","id":"294b3452-23dc-4bc8-a3ad-4a044205bcfa","lists":[{"text":"Job Responsibilities","content":"\n\n
Serve as L2/L3 support and senior escalation point for customer-reported data, integration, and application issues, ensuring compliance with SLA and service quality standards.\nPerform data-centric root cause analysis across raw data, parsers, application layers, and databases to resolve production incidents.\nWrite and optimize complex SQL queries to analyze issues, validate data, perform corrections, and support customer requests.\nTroubleshoot and resolve issues related to data loads, exports, file processing, hierarchies, matching, and integrations.\nSupport customer-specific configurations, data mappings, and custom business rules, particularly for High Tech / Semiconductor workflows.\nAssist with data fixes, reprocessing, reloads, and data migration activities in partnership with Engineering and Functional SMEs.\nMonitor system health, batch jobs, and data pipelines to proactively identify risks and prevent customer impact.\nSupport new releases and feature rollouts through data validation, regression testing, and deployment support.\nInterface closely with Engineering, QA, Product, APM, CSM, and Infrastructure teams to drive timely and accurate issue resolution.\nGuide and mentor junior consultants on SQL, data troubleshooting, and support best practices.\nCreate and maintain operational documentation, SOPs, data troubleshooting guides, and runbooks.\nParticipate in post-incident reviews and continuous improvement initiatives focused on data quality, stability, and scalability.\nWilling to work in rotational shifts and weekends.\n\n"},{"text":"Job Qualification","content":"\n\n
Bachelor’s degree or equivalent experience in Computer Science, Engineering, or a related discipline.\n
4+ years of experience in enterprise application support, customer support or data operations roles.\n
Strong expertise in SQL and Relational DBs (Oracle preferred) for troubleshooting and data analysis\n
Working knowledge of Java/J2EE applications for logs review and basic debugging (not core development)\n
Hands-on experience working in data processing environments (files, feeds, integrations, batch jobs)\n
Experience supporting customer-facing production systems, including incident management and escalations.\n
Good understanding of High-Tech/Semiconductor industry concepts, subch as product hierarchies, pricing, channel data, revenue process etc.. data flows\n
Ability to analyse issues across raw data, application logic, and database layers.\n
Strong analytical, communication, documentation, and customer-facing skills.\n
Ability to multitask and operate effectively in a fast-paced, global support environment\n\n
Additional skills:
\n
\n- Exposure to ITIL-based processes (Incident, Problem, Change Management).
\n- Experience with ticketing systems (e.g., Service Cloud, Jira or Zendesk) and monitoring tools.
\n- Familiarity with release management, deployments, and regression testing.
\n\n
This role provides advanced, customer-facing data and application support for enterprise SaaS solutions serving High Tech and Semiconductor industry customers. The Sr. Technical Engineer acts as a senior escalation point for data, integration, and production issues, with strong emphasis on SQL-driven analysis, data integrity, and business continuity. The role is hands-on and support-oriented, requiring deep experience in data troubleshooting, understanding of semiconductor business processes, and close collaboration with cross-functional teams.
","descriptionBodyPlain":"This role provides advanced, customer-facing data and application support for enterprise SaaS solutions serving High Tech and Semiconductor industry customers. The Sr. Technical Engineer acts as a senior escalation point for data, integration, and production issues, with strong emphasis on SQL-driven analysis, data integrity, and business continuity. The role is hands-on and support-oriented, requiring deep experience in data troubleshooting, understanding of semiconductor business processes, and close collaboration with cross-functional teams.\n","hostedUrl":"https://jobs.lever.co/modeln/294b3452-23dc-4bc8-a3ad-4a044205bcfa","applyUrl":"https://jobs.lever.co/modeln/294b3452-23dc-4bc8-a3ad-4a044205bcfa/apply"},{"additionalPlain":"About Model N \nModel N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.\n \n","additional":"About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
","categories":{"commitment":"Regular Full-Time","department":"Global Customer Success","location":"Hyderabad India","team":"Maint. & Support Life Sciences","allLocations":["Hyderabad India"]},"createdAt":1778242420313,"descriptionPlain":"This role involves supporting customer-facing enterprise SaaS applications within the Life Sciences industry. The Senior Technical Engineer serves as a senior escalation point for production and data-related issues, with a strong focus on SQL-driven analysis, Java, troubleshooting, and maintaining data integrity.\nAs part of the Model N Support team, the role requires managing and prioritizing complex issues across a diverse customer base, leveraging industry expertise and product knowledge to drive timely resolution of support tickets.\nThe engineer independently engages with customer stakeholders to investigate and resolve issues, maintaining a holistic understanding of reported problems and their business impact.\nKey responsibilities include organizing and leading customer calls, proactively driving technical resolution strategies, and developing a deep understanding of customer business requirements. The role also demands the ability to professionally manage challenging customer situations with confidence and empathy. In collaboration with customer account teams, the engineer reviews ticket trends and dashboard reports to enhance the overall Model N customer experience and strengthen client relationships.\nAdditionally, the role includes creating technical documentation and knowledge articles to promote best practices, streamline issue resolution, and support continuous process improvement.\n","description":"\n
This role involves supporting customer-facing enterprise SaaS applications within the Life Sciences industry. The Senior Technical Engineer serves as a senior escalation point for production and data-related issues, with a strong focus on SQL-driven analysis, Java, troubleshooting, and maintaining data integrity.
\n
As part of the Model N Support team, the role requires managing and prioritizing complex issues across a diverse customer base, leveraging industry expertise and product knowledge to drive timely resolution of support tickets.
\n
The engineer independently engages with customer stakeholders to investigate and resolve issues, maintaining a holistic understanding of reported problems and their business impact.
\n
Key responsibilities include organizing and leading customer calls, proactively driving technical resolution strategies, and developing a deep understanding of customer business requirements. The role also demands the ability to professionally manage challenging customer situations with confidence and empathy. In collaboration with customer account teams, the engineer reviews ticket trends and dashboard reports to enhance the overall Model N customer experience and strengthen client relationships.
\n
Additionally, the role includes creating technical documentation and knowledge articles to promote best practices, streamline issue resolution, and support continuous process improvement.
\n
\n\n
Bring 4+ years of relevant industry experience, preferably within enterprise SaaS or Life Sciences domains.\nServe as an L2/L3 support engineer and senior escalation point for customer-reported application, integration, and data-related issues, ensuring adherence to SLA commitments and service quality standards.\nContinuously build and expand business, product, and technical expertise while mentoring and supporting the growth of team members.\nProvide guidance on customer business requirements and align technical solutions to business needs.\nDevelop strong functional and technical understanding of Model N platform components and system architecture.\nAdvise on implementation methodologies and delivery approaches across customer engagements.\nEffectively manage a high-volume and complex ticket queue across multiple customers, utilizing analytical thinking and creative problem-solving skills to achieve resolution.\nCollaborate across teams and leverage cross-functional relationships to drive timely and effective solutions.\nResolve customer issues holistically by applying a deep understanding of customer environments, workflows, and business processes.\nReview root cause analyses (RCA) and resolution approaches for peer tickets to ensure quality and consistency.\nInvestigate, identify, and document root causes for incidents and recurring issues.\nUtilize diagnostic tools, logs, SQL queries, and other technical resources proficiently to troubleshoot and resolve issues.\nDemonstrate a collaborative mindset with a strong focus on supporting and enabling team success.\nEffectively prioritize and manage tickets based on severity, impact, and business urgency.\nActively contribute to knowledge sharing by developing FAQs, knowledge base articles, and technical documentation.\nWork closely with Engineering, QA, Product Management, CSM, and Infrastructure teams to ensure accurate and timely issue resolution.\nParticipate in post-incident reviews and continuous improvement initiatives focused on system stability, scalability, and data quality.\nBe flexible to work in rotational shifts and provide weekend support as required.\n\n"},{"text":"Job Qualification","content":"\n\n
Bachelor’s degree or equivalent experience in Computer Science, Engineering, or a related discipline.\n
4+ years of experience in enterprise application support, customer support or data operations roles.\n
Strong expertise in SQL and Relational DBs (Oracle preferred) for troubleshooting and data analysis\n
Working knowledge of Java/J2EE applications for logs review and basic debugging (not core development)\n
Hands-on experience working in data processing environments (files, integrations, batch jobs)\n
Experience supporting customer-facing production systems, including incident management and escalations.\n
Strong analytical, communication, documentation, and customer-facing skills.\n
Strong communication skills\n\n
Additional skills:
\n
\n- Exposure to ITIL-based processes (Incident, Problem, Change Management).
\n- Experience with ticketing systems (e.g., Service Cloud, Jira) and monitoring tools.
\n\n
\n
\n
\n
This role involves supporting customer-facing enterprise SaaS applications within the Life Sciences industry. The Senior Technical Engineer serves as a senior escalation point for production and data-related issues, with a strong focus on SQL-driven analysis, Java, troubleshooting, and maintaining data integrity.
\n
As part of the Model N Support team, the role requires managing and prioritizing complex issues across a diverse customer base, leveraging industry expertise and product knowledge to drive timely resolution of support tickets.
\n
The engineer independently engages with customer stakeholders to investigate and resolve issues, maintaining a holistic understanding of reported problems and their business impact.
\n
Key responsibilities include organizing and leading customer calls, proactively driving technical resolution strategies, and developing a deep understanding of customer business requirements. The role also demands the ability to professionally manage challenging customer situations with confidence and empathy. In collaboration with customer account teams, the engineer reviews ticket trends and dashboard reports to enhance the overall Model N customer experience and strengthen client relationships.
\n
Additionally, the role includes creating technical documentation and knowledge articles to promote best practices, streamline issue resolution, and support continuous process improvement.
\n
At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:
- Unlimited PTO for salaried employees – because flexibility fuels success
- Comprehensive medical, dental, and vision coverage
- Health Savings & Flexible Spending Accounts
- 401(k) with company match to invest in your future
- Volunteer Time Off (VTO) to give back to causes you care about
- Life and pet insurance for peace of mind
- Employee Assistance & Mental Health Programs
- Charitable giving opportunities
- Professional coaching and career development
…and much more.
At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills.
The base salary for this position will be $178,000 - $270,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.
About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
Equal Opportunity Statement
Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information.
","categories":{"commitment":"Regular Full-Time","department":"Global Product","location":"Remote, US","team":"Cloud Ops","allLocations":["Remote, US"]},"createdAt":1771371926800,"descriptionPlain":"Model N is seeking a Vice President, Cloud Operations to lead the operational delivery, reliability, and performance of our global SaaS platforms. Reporting to the Chief Technical Officer, this role is accountable for day-to-day SaaS operational excellence and for translating platform and product strategy into stable, scalable, and efficient production cloud operations.\nThis leader will manage a global Cloud Operations teams and work in close partnership with Product Engineering, Security, Customer Support, and Services to ensure consistent, high-quality service delivery in a highly regulated SaaS environment.\n\nKey Responsibilities\nSaaS Operations Execution & Accountability\nOwn operational outcomes for Model N’s production SaaS environments, including availability, performance, incident response, and service delivery.\nLead global Cloud Engineering, SaaS Operations, Cloud Engineering, Platform Engineering, NOC, and incident management teams, ensuring consistent execution across all regions.\nEnsure effective 24/7 operational coverage, escalation paths, and on-call models.\nReliability, Availability & Service Performance\nDeliver against defined SLAs; monitor trends and drive corrective actions where needed.\nLead major incident response, post-incident reviews, and root cause remediation.\nOversee cost effective deployment and management of cloud technology at Model N with a strategic focus on cost efficiency, availability, and stability \nOperational Maturity & Continuous Improvement\nImplement and refine operational processes including change management, release readiness, capacity planning, and proactive monitoring.\nDrive AI, automation and tooling improvements to reduce manual effort, operational risk, and time to resolution.\nEstablish and track operational KPIs to measure effectiveness, efficiency, and customer impact.\nCross-Functional Partnership\nServe as the primary Cloud Operations leader interfacing with Engineering, Product Management, Security, Customer Support, and Customer Success.\nParticipate in customer-facing engagements and executive escalations as needed, particularly for strategic accounts.\nCommunicate operational status, risks, and improvement plans to senior leadership with clarity and credibility.\nFinancial & Vendor Management\nManage SaaS Operations budgets, including cloud consumption, tooling, and managed service providers.\nPartner with Finance and Procurement to forecast spend and identify cost optimization opportunities.\nSupport vendor evaluation and operational governance, aligned to broader cloud and technology strategies.\nCompliance & Risk Enablement\nEnsure SaaS operations consistently meet security, compliance, and audit requirements (SOC 2, ISO 27001, GDPR, etc.).\nPartner with Security and Compliance teams to operationalize controls and maintain audit readiness.\nEmbed compliance requirements into operational processes and standard operating procedures.\n","description":"Model N is seeking a Vice President, Cloud Operations to lead the operational delivery, reliability, and performance of our global SaaS platforms. Reporting to the Chief Technical Officer, this role is accountable for day-to-day SaaS operational excellence and for translating platform and product strategy into stable, scalable, and efficient production cloud operations.
This leader will manage a global Cloud Operations teams and work in close partnership with Product Engineering, Security, Customer Support, and Services to ensure consistent, high-quality service delivery in a highly regulated SaaS environment.
Key Responsibilities
SaaS Operations Execution & Accountability
Own operational outcomes for Model N’s production SaaS environments, including availability, performance, incident response, and service delivery.
Lead global Cloud Engineering, SaaS Operations, Cloud Engineering, Platform Engineering, NOC, and incident management teams, ensuring consistent execution across all regions.
Ensure effective 24/7 operational coverage, escalation paths, and on-call models.
Reliability, Availability & Service Performance
Deliver against defined SLAs; monitor trends and drive corrective actions where needed.
Lead major incident response, post-incident reviews, and root cause remediation.
Oversee cost effective deployment and management of cloud technology at Model N with a strategic focus on cost efficiency, availability, and stability
Operational Maturity & Continuous Improvement
Implement and refine operational processes including change management, release readiness, capacity planning, and proactive monitoring.
Drive AI, automation and tooling improvements to reduce manual effort, operational risk, and time to resolution.
Establish and track operational KPIs to measure effectiveness, efficiency, and customer impact.
Cross-Functional Partnership
Serve as the primary Cloud Operations leader interfacing with Engineering, Product Management, Security, Customer Support, and Customer Success.
Participate in customer-facing engagements and executive escalations as needed, particularly for strategic accounts.
Communicate operational status, risks, and improvement plans to senior leadership with clarity and credibility.
Financial & Vendor Management
Manage SaaS Operations budgets, including cloud consumption, tooling, and managed service providers.
Partner with Finance and Procurement to forecast spend and identify cost optimization opportunities.
Support vendor evaluation and operational governance, aligned to broader cloud and technology strategies.
Compliance & Risk Enablement
Ensure SaaS operations consistently meet security, compliance, and audit requirements (SOC 2, ISO 27001, GDPR, etc.).
Partner with Security and Compliance teams to operationalize controls and maintain audit readiness.
Embed compliance requirements into operational processes and standard operating procedures.
","id":"d700776c-0d47-40a3-89e2-5fdd1997f73d","lists":[{"text":"Qualifications","content":"15+ years of experience in SaaS, cloud operations, or technology leadership roles with increasing scope.5+ years leading global operations, SRE, or production support teams in a SaaS environment.Hands-on experience operating large-scale SaaS platforms in AWS; multi-cloud experience is a plus.Strong understanding of modern SaaS operational practices including SRE, DevOps, ITIL/service management, incident management, and observability.Demonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, decision‑making, or problem solving in a professional or personal context.Proven ability to execute in complex, high-availability, and high-compliance environments.Experience managing operational budgets, cloud cost controls, and vendor relationships.Demonstrated ability to lead globally distributed teams across multiple geographies.Strong executive communication skills with the ability to translate technical detail into operational and business impact.Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)."}],"text":"Vice President, Cloud Operations","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"Model N is seeking a Vice President, Cloud Operations to lead the operational delivery, reliability, and performance of our global SaaS platforms. Reporting to the Chief Technical Officer, this role is accountable for day-to-day SaaS operational excellence and for translating platform and product strategy into stable, scalable, and efficient production cloud operations.
This leader will manage a global Cloud Operations teams and work in close partnership with Product Engineering, Security, Customer Support, and Services to ensure consistent, high-quality service delivery in a highly regulated SaaS environment.
Key Responsibilities
SaaS Operations Execution & Accountability
Own operational outcomes for Model N’s production SaaS environments, including availability, performance, incident response, and service delivery.
Lead global Cloud Engineering, SaaS Operations, Cloud Engineering, Platform Engineering, NOC, and incident management teams, ensuring consistent execution across all regions.
Ensure effective 24/7 operational coverage, escalation paths, and on-call models.
Reliability, Availability & Service Performance
Deliver against defined SLAs; monitor trends and drive corrective actions where needed.
Lead major incident response, post-incident reviews, and root cause remediation.
Oversee cost effective deployment and management of cloud technology at Model N with a strategic focus on cost efficiency, availability, and stability
Operational Maturity & Continuous Improvement
Implement and refine operational processes including change management, release readiness, capacity planning, and proactive monitoring.
Drive AI, automation and tooling improvements to reduce manual effort, operational risk, and time to resolution.
Establish and track operational KPIs to measure effectiveness, efficiency, and customer impact.
Cross-Functional Partnership
Serve as the primary Cloud Operations leader interfacing with Engineering, Product Management, Security, Customer Support, and Customer Success.
Participate in customer-facing engagements and executive escalations as needed, particularly for strategic accounts.
Communicate operational status, risks, and improvement plans to senior leadership with clarity and credibility.
Financial & Vendor Management
Manage SaaS Operations budgets, including cloud consumption, tooling, and managed service providers.
Partner with Finance and Procurement to forecast spend and identify cost optimization opportunities.
Support vendor evaluation and operational governance, aligned to broader cloud and technology strategies.
Compliance & Risk Enablement
Ensure SaaS operations consistently meet security, compliance, and audit requirements (SOC 2, ISO 27001, GDPR, etc.).
Partner with Security and Compliance teams to operationalize controls and maintain audit readiness.
Embed compliance requirements into operational processes and standard operating procedures.
","descriptionBodyPlain":"Model N is seeking a Vice President, Cloud Operations to lead the operational delivery, reliability, and performance of our global SaaS platforms. Reporting to the Chief Technical Officer, this role is accountable for day-to-day SaaS operational excellence and for translating platform and product strategy into stable, scalable, and efficient production cloud operations.\nThis leader will manage a global Cloud Operations teams and work in close partnership with Product Engineering, Security, Customer Support, and Services to ensure consistent, high-quality service delivery in a highly regulated SaaS environment.\n\nKey Responsibilities\nSaaS Operations Execution & Accountability\nOwn operational outcomes for Model N’s production SaaS environments, including availability, performance, incident response, and service delivery.\nLead global Cloud Engineering, SaaS Operations, Cloud Engineering, Platform Engineering, NOC, and incident management teams, ensuring consistent execution across all regions.\nEnsure effective 24/7 operational coverage, escalation paths, and on-call models.\nReliability, Availability & Service Performance\nDeliver against defined SLAs; monitor trends and drive corrective actions where needed.\nLead major incident response, post-incident reviews, and root cause remediation.\nOversee cost effective deployment and management of cloud technology at Model N with a strategic focus on cost efficiency, availability, and stability \nOperational Maturity & Continuous Improvement\nImplement and refine operational processes including change management, release readiness, capacity planning, and proactive monitoring.\nDrive AI, automation and tooling improvements to reduce manual effort, operational risk, and time to resolution.\nEstablish and track operational KPIs to measure effectiveness, efficiency, and customer impact.\nCross-Functional Partnership\nServe as the primary Cloud Operations leader interfacing with Engineering, Product Management, Security, Customer Support, and Customer Success.\nParticipate in customer-facing engagements and executive escalations as needed, particularly for strategic accounts.\nCommunicate operational status, risks, and improvement plans to senior leadership with clarity and credibility.\nFinancial & Vendor Management\nManage SaaS Operations budgets, including cloud consumption, tooling, and managed service providers.\nPartner with Finance and Procurement to forecast spend and identify cost optimization opportunities.\nSupport vendor evaluation and operational governance, aligned to broader cloud and technology strategies.\nCompliance & Risk Enablement\nEnsure SaaS operations consistently meet security, compliance, and audit requirements (SOC 2, ISO 27001, GDPR, etc.).\nPartner with Security and Compliance teams to operationalize controls and maintain audit readiness.\nEmbed compliance requirements into operational processes and standard operating procedures.\n","hostedUrl":"https://jobs.lever.co/modeln/d700776c-0d47-40a3-89e2-5fdd1997f73d","applyUrl":"https://jobs.lever.co/modeln/d700776c-0d47-40a3-89e2-5fdd1997f73d/apply"}]