[{"additional":"","additionalPlain":"","categories":{"commitment":"Full Time","department":"Operations","location":"2099 Gateway Place, Suite 140, San Jose, CA 95110","team":"Contact Center","allLocations":["2099 Gateway Place, Suite 140, San Jose, CA 95110"]},"createdAt":1780010864963,"descriptionPlain":"SUMMARY\nThe Contact Center II Representative will perform a wide variety of complex duties related to the handling of member transactions, assisting in service and operational duties, resolving member issues, and demonstrating behaviors supporting the Mirastar Experience. This includes communication with members through phone and digital channels. This individual will adhere to compliance with all policies, procedures, and regulatory requirements. They may also be asked to perform account maintenance activities and process basic financial and lending transactions.\n \nQUALIFICATIONS\nTo perform these jobs successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n \n·         Education and/or Experience: A high school diploma or GED equivalent and a range of 2 to 4 years related experience and/or equivalent combination of education and experience.\n·         Certificates, Licenses, Registrations: None required, none preferred.\n·         Geographical Location: This position may be eligible for a flexible work arrangement. Individuals working in this position must be located within the state of California.\n \nESSENTIAL FUNCTIONS\n·         Answer calls of a specific or general nature; directing members to appropriate departments as needed.\n·         Perform basic teller functions, including processing share and share draft deposits, withdrawals, loan payments, and draft stop payments.\n·         Perform account maintenance activities, including closing accounts, account transfers, processing ownership changes, and certificate renewals.\n·         Open new membership and subsidiary accounts, including all types of depository and account ownerships.\n·         Have a thorough understanding of Mirastar Federal Credit Union's product and service offerings.\n·         Cross-sell products and services within established guidelines.\n·         Answer questions and resolve problems on products, services, and operational procedures.\n·         Provide technical and subject matter expertise to team members.\n·         Evaluate related transactions for risk and make sound and informed decisions regarding exceptions and adjustments.\n·         Assist in the training of new employees.\n·         Ensure operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, including, but not limited to, understanding of compliance with the Credit Union’s BSA-AML program.\n·         Act as backup for other positions as needed, including but not limited to branches and at corporate.\n·         Other duties as assigned.\n·         Compliance with the Bank Secrecy Act, OFAC, and USA PATRIOT Act, including but not limited to completing Member Identification Program requirements for new customers, accurate completion of new account activity profile, and reporting suspicious activities to your supervisor and BSA Officer.\n \nKNOWLEDGE, SKILLS, AND ABILITIES\n·         Detail-oriented, self-starter who can work independently and/or remotely.\n·         Strong verbal, written, and phone communication skills with demonstrated ability to communicate professionally at all levels.\n·         Effective interpersonal and interdepartmental skills with the ability to work with all levels of staff, management, and members in a professional, approachable, and positive manner.\n·         Ability to perform multiple, simultaneous tasks and change priorities in an efficient, confidential, and effective manner.\n·         Ability to conduct thorough research and escalate issues appropriately to provide workable recommendations and solutions to problems.\n·         Ability to demonstrate commitment to self-improvement by taking the initiative of learning new skills, systems, and procedures, as well as taking advantage of the continuous education opportunities within and outside of the Credit Union.\n·         Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies, procedures, products, and services.\n·         Computer literate and proficient in software applications, financial analysis programs, Adobe Acrobat, online research tools, and MS Office:  Word, Excel, PowerPoint, and Outlook\n·         Hungry: Always looking for more. More things to do. More to learn. More responsibility to take on. Self-motivated and diligent. Constantly thinking about the next step and the next opportunity.\n·         Humble: Lack excessive ego or concerns about status. Quick to point out the contributions of others and slow to seek attention for self.  Shares credit emphasizes team over self and defines success collectively rather than individually.\n·         Work Intelligently: Have common sense about people. Tend to know what is happening in a group situation and how to deal with others in the most effective way. Demonstrates good judgment and intuition around the subtleties of group dynamics and the impact of their words and actions.\n \nPHYSICAL REQUIREMENTS\nThe physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.\n \n·         Full-time hours required, with additional work hours as necessary to accomplish objectives, goals, and projects.\n·         Occasionally lift and/or move up to 10 pounds.\n \nEEO STATEMENT\nMirastar encourages diverse applicants to apply for all positions. Mirastar does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender identify, gender expression, any persons holding an undocumented “AB 60” driver’s license, or any other characteristic protected by law. This provision also includes the perception that anyone has any of the above characteristics or is associated with a person who has or is perceived as having any one of these characteristics. Discrimination based on any of these protected classifications is unlawful and is a violation of company policy. The Company makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination. \n \nThis job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Mirastar Federal Credit Union reserves the right to revise or change job duties and responsibilities as the need arises.\n","description":"
SUMMARY
\n
The Contact Center II Representative will perform a wide variety of complex duties related to the handling of member transactions, assisting in service and operational duties, resolving member issues, and demonstrating behaviors supporting the Mirastar Experience. This includes communication with members through phone and digital channels. This individual will adhere to compliance with all policies, procedures, and regulatory requirements. They may also be asked to perform account maintenance activities and process basic financial and lending transactions.
\n
 
\n
QUALIFICATIONS
\n
To perform these jobs successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
 
\n
·         Education and/or Experience: A high school diploma or GED equivalent and a range of 2 to 4 years related experience and/or equivalent combination of education and experience.
\n
·         Certificates, Licenses, Registrations: None required, none preferred.
\n
·         Geographical Location: This position may be eligible for a flexible work arrangement. Individuals working in this position must be located within the state of California.
\n
 
\n
ESSENTIAL FUNCTIONS
\n
·         Answer calls of a specific or general nature; directing members to appropriate departments as needed.
\n
·         Perform basic teller functions, including processing share and share draft deposits, withdrawals, loan payments, and draft stop payments.
\n
·         Perform account maintenance activities, including closing accounts, account transfers, processing ownership changes, and certificate renewals.
\n
·         Open new membership and subsidiary accounts, including all types of depository and account ownerships.
\n
·         Have a thorough understanding of Mirastar Federal Credit Union's product and service offerings.
\n
·         Cross-sell products and services within established guidelines.
\n
·         Answer questions and resolve problems on products, services, and operational procedures.
\n
·         Provide technical and subject matter expertise to team members.
\n
·         Evaluate related transactions for risk and make sound and informed decisions regarding exceptions and adjustments.
\n
·         Assist in the training of new employees.
\n
·         Ensure operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, including, but not limited to, understanding of compliance with the Credit Union’s BSA-AML program.
\n
·         Act as backup for other positions as needed, including but not limited to branches and at corporate.
\n
·         Other duties as assigned.
\n
·         Compliance with the Bank Secrecy Act, OFAC, and USA PATRIOT Act, including but not limited to completing Member Identification Program requirements for new customers, accurate completion of new account activity profile, and reporting suspicious activities to your supervisor and BSA Officer.
\n
 
\n
KNOWLEDGE, SKILLS, AND ABILITIES
\n
·         Detail-oriented, self-starter who can work independently and/or remotely.
\n
·         Strong verbal, written, and phone communication skills with demonstrated ability to communicate professionally at all levels.
\n
·         Effective interpersonal and interdepartmental skills with the ability to work with all levels of staff, management, and members in a professional, approachable, and positive manner.
\n
·         Ability to perform multiple, simultaneous tasks and change priorities in an efficient, confidential, and effective manner.
\n
·         Ability to conduct thorough research and escalate issues appropriately to provide workable recommendations and solutions to problems.
\n
·         Ability to demonstrate commitment to self-improvement by taking the initiative of learning new skills, systems, and procedures, as well as taking advantage of the continuous education opportunities within and outside of the Credit Union.
\n
·         Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies, procedures, products, and services.
\n
·         Computer literate and proficient in software applications, financial analysis programs, Adobe Acrobat, online research tools, and MS Office:  Word, Excel, PowerPoint, and Outlook
\n
·         Hungry: Always looking for more. More things to do. More to learn. More responsibility to take on. Self-motivated and diligent. Constantly thinking about the next step and the next opportunity.
\n
·         Humble: Lack excessive ego or concerns about status. Quick to point out the contributions of others and slow to seek attention for self.  Shares credit emphasizes team over self and defines success collectively rather than individually.
\n
·         Work Intelligently: Have common sense about people. Tend to know what is happening in a group situation and how to deal with others in the most effective way. Demonstrates good judgment and intuition around the subtleties of group dynamics and the impact of their words and actions.
\n
 
\n
PHYSICAL REQUIREMENTS
\n
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.
\n
 
\n
·         Full-time hours required, with additional work hours as necessary to accomplish objectives, goals, and projects.
\n
·         Occasionally lift and/or move up to 10 pounds.
\n
 
\n
EEO STATEMENT
\n
Mirastar encourages diverse applicants to apply for all positions. Mirastar does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender identify, gender expression, any persons holding an undocumented “AB 60” driver’s license, or any other characteristic protected by law. This provision also includes the perception that anyone has any of the above characteristics or is associated with a person who has or is perceived as having any one of these characteristics. Discrimination based on any of these protected classifications is unlawful and is a violation of company policy. The Company makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination.
\n
 
\n
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Mirastar Federal Credit Union reserves the right to revise or change job duties and responsibilities as the need arises.
","id":"b356e642-79ec-420a-af62-9696a11525b0","lists":[],"salaryRange":{"max":33.64,"currency":"USD","interval":"per-hour-wage","min":27.29},"text":"Contact Center Representative II","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"
SUMMARY
\n
The Contact Center II Representative will perform a wide variety of complex duties related to the handling of member transactions, assisting in service and operational duties, resolving member issues, and demonstrating behaviors supporting the Mirastar Experience. This includes communication with members through phone and digital channels. This individual will adhere to compliance with all policies, procedures, and regulatory requirements. They may also be asked to perform account maintenance activities and process basic financial and lending transactions.
\n
 
\n
QUALIFICATIONS
\n
To perform these jobs successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
 
\n
·         Education and/or Experience: A high school diploma or GED equivalent and a range of 2 to 4 years related experience and/or equivalent combination of education and experience.
\n
·         Certificates, Licenses, Registrations: None required, none preferred.
\n
·         Geographical Location: This position may be eligible for a flexible work arrangement. Individuals working in this position must be located within the state of California.
\n
 
\n
ESSENTIAL FUNCTIONS
\n
·         Answer calls of a specific or general nature; directing members to appropriate departments as needed.
\n
·         Perform basic teller functions, including processing share and share draft deposits, withdrawals, loan payments, and draft stop payments.
\n
·         Perform account maintenance activities, including closing accounts, account transfers, processing ownership changes, and certificate renewals.
\n
·         Open new membership and subsidiary accounts, including all types of depository and account ownerships.
\n
·         Have a thorough understanding of Mirastar Federal Credit Union's product and service offerings.
\n
·         Cross-sell products and services within established guidelines.
\n
·         Answer questions and resolve problems on products, services, and operational procedures.
\n
·         Provide technical and subject matter expertise to team members.
\n
·         Evaluate related transactions for risk and make sound and informed decisions regarding exceptions and adjustments.
\n
·         Assist in the training of new employees.
\n
·         Ensure operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, including, but not limited to, understanding of compliance with the Credit Union’s BSA-AML program.
\n
·         Act as backup for other positions as needed, including but not limited to branches and at corporate.
\n
·         Other duties as assigned.
\n
·         Compliance with the Bank Secrecy Act, OFAC, and USA PATRIOT Act, including but not limited to completing Member Identification Program requirements for new customers, accurate completion of new account activity profile, and reporting suspicious activities to your supervisor and BSA Officer.
\n
 
\n
KNOWLEDGE, SKILLS, AND ABILITIES
\n
·         Detail-oriented, self-starter who can work independently and/or remotely.
\n
·         Strong verbal, written, and phone communication skills with demonstrated ability to communicate professionally at all levels.
\n
·         Effective interpersonal and interdepartmental skills with the ability to work with all levels of staff, management, and members in a professional, approachable, and positive manner.
\n
·         Ability to perform multiple, simultaneous tasks and change priorities in an efficient, confidential, and effective manner.
\n
·         Ability to conduct thorough research and escalate issues appropriately to provide workable recommendations and solutions to problems.
\n
·         Ability to demonstrate commitment to self-improvement by taking the initiative of learning new skills, systems, and procedures, as well as taking advantage of the continuous education opportunities within and outside of the Credit Union.
\n
·         Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies, procedures, products, and services.
\n
·         Computer literate and proficient in software applications, financial analysis programs, Adobe Acrobat, online research tools, and MS Office:  Word, Excel, PowerPoint, and Outlook
\n
·         Hungry: Always looking for more. More things to do. More to learn. More responsibility to take on. Self-motivated and diligent. Constantly thinking about the next step and the next opportunity.
\n
·         Humble: Lack excessive ego or concerns about status. Quick to point out the contributions of others and slow to seek attention for self.  Shares credit emphasizes team over self and defines success collectively rather than individually.
\n
·         Work Intelligently: Have common sense about people. Tend to know what is happening in a group situation and how to deal with others in the most effective way. Demonstrates good judgment and intuition around the subtleties of group dynamics and the impact of their words and actions.
\n
 
\n
PHYSICAL REQUIREMENTS
\n
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.
\n
 
\n
·         Full-time hours required, with additional work hours as necessary to accomplish objectives, goals, and projects.
\n
·         Occasionally lift and/or move up to 10 pounds.
\n
 
\n
EEO STATEMENT
\n
Mirastar encourages diverse applicants to apply for all positions. Mirastar does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender identify, gender expression, any persons holding an undocumented “AB 60” driver’s license, or any other characteristic protected by law. This provision also includes the perception that anyone has any of the above characteristics or is associated with a person who has or is perceived as having any one of these characteristics. Discrimination based on any of these protected classifications is unlawful and is a violation of company policy. The Company makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination.
\n
 
\n
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Mirastar Federal Credit Union reserves the right to revise or change job duties and responsibilities as the need arises.
","descriptionBodyPlain":"SUMMARY\nThe Contact Center II Representative will perform a wide variety of complex duties related to the handling of member transactions, assisting in service and operational duties, resolving member issues, and demonstrating behaviors supporting the Mirastar Experience. This includes communication with members through phone and digital channels. This individual will adhere to compliance with all policies, procedures, and regulatory requirements. They may also be asked to perform account maintenance activities and process basic financial and lending transactions.\n \nQUALIFICATIONS\nTo perform these jobs successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n \n·         Education and/or Experience: A high school diploma or GED equivalent and a range of 2 to 4 years related experience and/or equivalent combination of education and experience.\n·         Certificates, Licenses, Registrations: None required, none preferred.\n·         Geographical Location: This position may be eligible for a flexible work arrangement. Individuals working in this position must be located within the state of California.\n \nESSENTIAL FUNCTIONS\n·         Answer calls of a specific or general nature; directing members to appropriate departments as needed.\n·         Perform basic teller functions, including processing share and share draft deposits, withdrawals, loan payments, and draft stop payments.\n·         Perform account maintenance activities, including closing accounts, account transfers, processing ownership changes, and certificate renewals.\n·         Open new membership and subsidiary accounts, including all types of depository and account ownerships.\n·         Have a thorough understanding of Mirastar Federal Credit Union's product and service offerings.\n·         Cross-sell products and services within established guidelines.\n·         Answer questions and resolve problems on products, services, and operational procedures.\n·         Provide technical and subject matter expertise to team members.\n·         Evaluate related transactions for risk and make sound and informed decisions regarding exceptions and adjustments.\n·         Assist in the training of new employees.\n·         Ensure operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, including, but not limited to, understanding of compliance with the Credit Union’s BSA-AML program.\n·         Act as backup for other positions as needed, including but not limited to branches and at corporate.\n·         Other duties as assigned.\n·         Compliance with the Bank Secrecy Act, OFAC, and USA PATRIOT Act, including but not limited to completing Member Identification Program requirements for new customers, accurate completion of new account activity profile, and reporting suspicious activities to your supervisor and BSA Officer.\n \nKNOWLEDGE, SKILLS, AND ABILITIES\n·         Detail-oriented, self-starter who can work independently and/or remotely.\n·         Strong verbal, written, and phone communication skills with demonstrated ability to communicate professionally at all levels.\n·         Effective interpersonal and interdepartmental skills with the ability to work with all levels of staff, management, and members in a professional, approachable, and positive manner.\n·         Ability to perform multiple, simultaneous tasks and change priorities in an efficient, confidential, and effective manner.\n·         Ability to conduct thorough research and escalate issues appropriately to provide workable recommendations and solutions to problems.\n·         Ability to demonstrate commitment to self-improvement by taking the initiative of learning new skills, systems, and procedures, as well as taking advantage of the continuous education opportunities within and outside of the Credit Union.\n·         Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies, procedures, products, and services.\n·         Computer literate and proficient in software applications, financial analysis programs, Adobe Acrobat, online research tools, and MS Office:  Word, Excel, PowerPoint, and Outlook\n·         Hungry: Always looking for more. More things to do. More to learn. More responsibility to take on. Self-motivated and diligent. Constantly thinking about the next step and the next opportunity.\n·         Humble: Lack excessive ego or concerns about status. Quick to point out the contributions of others and slow to seek attention for self.  Shares credit emphasizes team over self and defines success collectively rather than individually.\n·         Work Intelligently: Have common sense about people. Tend to know what is happening in a group situation and how to deal with others in the most effective way. Demonstrates good judgment and intuition around the subtleties of group dynamics and the impact of their words and actions.\n \nPHYSICAL REQUIREMENTS\nThe physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.\n \n·         Full-time hours required, with additional work hours as necessary to accomplish objectives, goals, and projects.\n·         Occasionally lift and/or move up to 10 pounds.\n \nEEO STATEMENT\nMirastar encourages diverse applicants to apply for all positions. Mirastar does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender identify, gender expression, any persons holding an undocumented “AB 60” driver’s license, or any other characteristic protected by law. This provision also includes the perception that anyone has any of the above characteristics or is associated with a person who has or is perceived as having any one of these characteristics. Discrimination based on any of these protected classifications is unlawful and is a violation of company policy. The Company makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination. \n \nThis job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Mirastar Federal Credit Union reserves the right to revise or change job duties and responsibilities as the need arises.\n","country":null,"hostedUrl":"https://jobs.lever.co/mirastarfcu/b356e642-79ec-420a-af62-9696a11525b0","applyUrl":"https://jobs.lever.co/mirastarfcu/b356e642-79ec-420a-af62-9696a11525b0/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full Time","department":"Organizational Development","location":"2099 Gateway Place, Suite 140, San Jose, CA 95110","team":"Learning & Development","allLocations":["2099 Gateway Place, Suite 140, San Jose, CA 95110"]},"createdAt":1775508797706,"descriptionPlain":"SUMMARY\nThe Senior Talent Development Partner is a senior-level individual contributor responsible for designing, building, and optimizing the credit union’s learning ecosystem. Reporting to the VP of Learning and Development, this role focuses on creating scalable, high-impact training solutions that support employee performance, elevate the member experience, and align with Mirastar’s values and service philosophy. This position serves as a subject matter expert in learning management systems, instructional design, and learning strategy, partnering across departments to deliver innovative, compliant, and member-centric training programs. While not responsible for direct people management, the Senior Talent Development Partner leads through influence, project ownership, and expertise. This role operates as a highly collaborative individual contributor within the Talent team. The Senior Talent Development Partner is expected to balance hands-on execution, managing projects, systems, and processes that support employee success and enhance the member experience. Occasional travel may be required to support in-branch or in-person training initiatives.\nQUALIFICATIONS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEducation and/or Experience: BA degree in training, adult education, curriculum development, organizational development, or a related field, 5-7 years’ experience with a minimum of four years of experience delivering hands-on and virtual training programs. Experience working with Credit Unions is desirable.\nCertificates, Licenses, Registrations: None required.\nGeographical Location: This position may be eligible for a flexible work arrangement. Individuals working in this position must be located within the state of California.\nESSENTIAL FUNCTIONS\nDesign and implement enterprise-wide learning solutions that align with Mirastar’s mission, values, and strategic priorities\nDevelop engaging training programs that strengthen member service, product knowledge, and operational excellence across the organization\nPartner with business units to assess needs, identify performance gaps, and develop targeted learning solutions\nEnhance onboarding programs that reflect Mirastar’s culture and set employees up for success\nDevelop and maintain curriculum across key areas, including member service, consumer and real estate lending, systems training, and compliance\nEnsure all training content aligns with applicable regulatory requirements (e.g., BSA/AML, Fair Lending), internal policies, and role specifications\nEstablish and maintain instructional design standards, templates, and best practices for consistency and scalability\nManage and optimize multiple Learning Management Systems (LMS) and related technologies, including course deployment, tracking, and reporting\nSupport organizational projects, including system implementations, content rollouts, and process improvements\nMeasure and evaluate training effectiveness using data, feedback, and performance metrics; recommend and implement enhancements\nSupport organizational change initiatives by developing training that enables the smooth adoption of new processes, systems, and products\nServe as a trusted advisor and resource to stakeholders, providing guidance on training approaches and learning solutions\nPrepare metrics and reports as requested by management\nCoordinate with subject matter experts to design department-specific learning modules to enhance skill levels\nSupport training activities and outside training consultants\nManage all logistical aspects for various training programs: coordinate/communicate with participants, presenters, and managers, send out calendar reminders, update internal Master Training Calendar, prepare agendas/packets; when applicable: order refreshments/meals, set up meeting space, check equipment, etc.\nCreate/support other software training for CU staff (e.g., soft/technical skills training)\nMaintain a keen understanding of training industry trends, developments, and best practices\nCompliance with the Bank Secrecy Act, OFAC, and USA PATRIOT Act, including but not limited to reporting suspicious activities to supervisor and BSA Officer.\nOther duties as assigned.\nKNOWLEDGE, SKILLS, AND ABILITIES\nDynamic and engaging presentation skills\nPassionate about learning and developing talent\nAbility to create innovative solutions by leveraging technology to increase optimization of training output\nStrong project management skills with the ability to manage multiple priorities independently\nExcellent communication and collaboration skills, with the ability to influence without direct authority\nAnalytical mindset with experience measuring training effectiveness and using data to drive improvements\nStrong writing skills and ability to tell stories with infographics and visuals\nAttention to detail in composing and proofreading training materials\nAbility to effectively manage time, establish priorities, and meet deadlines\nEnergetic, forward-thinking, respectful, and creative individual with high standards and an appropriate professional image\nDemonstrated understanding of adult learning principles and instructional design methodologies (ADDIE, SAM, or similar)\nDemonstrated ability to learn and apply training-related software\nAbility to process and follow specific instructions and directives with emphasis on details and producing quality results\nBroad knowledge of and practical experience with operational functions, products, and services, and the laws and regulations that affect the Credit Union\nProactive and solution-oriented with the ability to work in an environment of flexible and changing work policies/procedures\nAbility to motivate, influence, and train others\nProficient in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook\nExperience with managing and optimizing Learning Management System(s) and eLearning tools\nHungry: Demonstrates a strong drive for continuous learning, growth, and expanded responsibility. Self-motivated, diligent, and proactive in identifying the next step and the next opportunity to contribute.\nHumble: Operates with low ego and high respect for others. Actively recognizes and elevates the contributions of teammates, prioritizing collective success over personal recognition. Approaches work with openness, respect, and a collaborative mindset, welcoming diverse perspectives and constructive feedback.\nWorks Intelligently: Demonstrates strong situational awareness and sound judgment. Understands group dynamics, uses intuition, emotional intelligence, and thoughtful decision-making to navigate complex interactions to achieve the best outcomes.\nPHYSICAL REQUIREMENTS\nThe physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.\nFull-time hours required, with additional work hours as necessary to accomplish objectives, goals, and projects.\nOccasionally lift and/or move up to 10 pounds.\nEEO STATEMENT\nMirastar encourages diverse applicants to apply for all positions. Mirastar does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender identify, gender expression, any persons holding an undocumented “AB 60” driver’s license, or any other characteristic protected by law. This provision also includes the perception that anyone has any of the above characteristics or is associated with a person who has or is perceived as having any one of these characteristics. Discrimination based on any of these protected classifications is unlawful and is a violation of company policy. The Company makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination.\nThis job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Mirastar Federal Credit Union reserves the right to revise or change job duties and responsibilities as the need arises.\n","description":"

SUMMARY

\n

The Senior Talent Development Partner is a senior-level individual contributor responsible for designing, building, and optimizing the credit union’s learning ecosystem. Reporting to the VP of Learning and Development, this role focuses on creating scalable, high-impact training solutions that support employee performance, elevate the member experience, and align with Mirastar’s values and service philosophy. This position serves as a subject matter expert in learning management systems, instructional design, and learning strategy, partnering across departments to deliver innovative, compliant, and member-centric training programs. While not responsible for direct people management, the Senior Talent Development Partner leads through influence, project ownership, and expertise. This role operates as a highly collaborative individual contributor within the Talent team. The Senior Talent Development Partner is expected to balance hands-on execution, managing projects, systems, and processes that support employee success and enhance the member experience. Occasional travel may be required to support in-branch or in-person training initiatives.

\n

QUALIFICATIONS

\n

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

\n\n

ESSENTIAL FUNCTIONS

\n\n

KNOWLEDGE, SKILLS, AND ABILITIES

\n\n

PHYSICAL REQUIREMENTS

\n

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

\n\n

EEO STATEMENT

\n

Mirastar encourages diverse applicants to apply for all positions. Mirastar does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender identify, gender expression, any persons holding an undocumented “AB 60” driver’s license, or any other characteristic protected by law. This provision also includes the perception that anyone has any of the above characteristics or is associated with a person who has or is perceived as having any one of these characteristics. Discrimination based on any of these protected classifications is unlawful and is a violation of company policy. The Company makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination.

\n

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Mirastar Federal Credit Union reserves the right to revise or change job duties and responsibilities as the need arises.

","id":"8ec97e26-de98-48b4-883c-507190b12c2b","lists":[],"salaryRange":{"min":37.31,"interval":"per-hour-wage","currency":"USD","max":48},"text":"Senior Talent Development Partner","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"

SUMMARY

\n

The Senior Talent Development Partner is a senior-level individual contributor responsible for designing, building, and optimizing the credit union’s learning ecosystem. Reporting to the VP of Learning and Development, this role focuses on creating scalable, high-impact training solutions that support employee performance, elevate the member experience, and align with Mirastar’s values and service philosophy. This position serves as a subject matter expert in learning management systems, instructional design, and learning strategy, partnering across departments to deliver innovative, compliant, and member-centric training programs. While not responsible for direct people management, the Senior Talent Development Partner leads through influence, project ownership, and expertise. This role operates as a highly collaborative individual contributor within the Talent team. The Senior Talent Development Partner is expected to balance hands-on execution, managing projects, systems, and processes that support employee success and enhance the member experience. Occasional travel may be required to support in-branch or in-person training initiatives.

\n

QUALIFICATIONS

\n

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

\n\n

ESSENTIAL FUNCTIONS

\n\n

KNOWLEDGE, SKILLS, AND ABILITIES

\n\n

PHYSICAL REQUIREMENTS

\n

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

\n\n

EEO STATEMENT

\n

Mirastar encourages diverse applicants to apply for all positions. Mirastar does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender identify, gender expression, any persons holding an undocumented “AB 60” driver’s license, or any other characteristic protected by law. This provision also includes the perception that anyone has any of the above characteristics or is associated with a person who has or is perceived as having any one of these characteristics. Discrimination based on any of these protected classifications is unlawful and is a violation of company policy. The Company makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination.

\n

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Mirastar Federal Credit Union reserves the right to revise or change job duties and responsibilities as the need arises.

","descriptionBodyPlain":"SUMMARY\nThe Senior Talent Development Partner is a senior-level individual contributor responsible for designing, building, and optimizing the credit union’s learning ecosystem. Reporting to the VP of Learning and Development, this role focuses on creating scalable, high-impact training solutions that support employee performance, elevate the member experience, and align with Mirastar’s values and service philosophy. This position serves as a subject matter expert in learning management systems, instructional design, and learning strategy, partnering across departments to deliver innovative, compliant, and member-centric training programs. While not responsible for direct people management, the Senior Talent Development Partner leads through influence, project ownership, and expertise. This role operates as a highly collaborative individual contributor within the Talent team. The Senior Talent Development Partner is expected to balance hands-on execution, managing projects, systems, and processes that support employee success and enhance the member experience. Occasional travel may be required to support in-branch or in-person training initiatives.\nQUALIFICATIONS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEducation and/or Experience: BA degree in training, adult education, curriculum development, organizational development, or a related field, 5-7 years’ experience with a minimum of four years of experience delivering hands-on and virtual training programs. Experience working with Credit Unions is desirable.\nCertificates, Licenses, Registrations: None required.\nGeographical Location: This position may be eligible for a flexible work arrangement. Individuals working in this position must be located within the state of California.\nESSENTIAL FUNCTIONS\nDesign and implement enterprise-wide learning solutions that align with Mirastar’s mission, values, and strategic priorities\nDevelop engaging training programs that strengthen member service, product knowledge, and operational excellence across the organization\nPartner with business units to assess needs, identify performance gaps, and develop targeted learning solutions\nEnhance onboarding programs that reflect Mirastar’s culture and set employees up for success\nDevelop and maintain curriculum across key areas, including member service, consumer and real estate lending, systems training, and compliance\nEnsure all training content aligns with applicable regulatory requirements (e.g., BSA/AML, Fair Lending), internal policies, and role specifications\nEstablish and maintain instructional design standards, templates, and best practices for consistency and scalability\nManage and optimize multiple Learning Management Systems (LMS) and related technologies, including course deployment, tracking, and reporting\nSupport organizational projects, including system implementations, content rollouts, and process improvements\nMeasure and evaluate training effectiveness using data, feedback, and performance metrics; recommend and implement enhancements\nSupport organizational change initiatives by developing training that enables the smooth adoption of new processes, systems, and products\nServe as a trusted advisor and resource to stakeholders, providing guidance on training approaches and learning solutions\nPrepare metrics and reports as requested by management\nCoordinate with subject matter experts to design department-specific learning modules to enhance skill levels\nSupport training activities and outside training consultants\nManage all logistical aspects for various training programs: coordinate/communicate with participants, presenters, and managers, send out calendar reminders, update internal Master Training Calendar, prepare agendas/packets; when applicable: order refreshments/meals, set up meeting space, check equipment, etc.\nCreate/support other software training for CU staff (e.g., soft/technical skills training)\nMaintain a keen understanding of training industry trends, developments, and best practices\nCompliance with the Bank Secrecy Act, OFAC, and USA PATRIOT Act, including but not limited to reporting suspicious activities to supervisor and BSA Officer.\nOther duties as assigned.\nKNOWLEDGE, SKILLS, AND ABILITIES\nDynamic and engaging presentation skills\nPassionate about learning and developing talent\nAbility to create innovative solutions by leveraging technology to increase optimization of training output\nStrong project management skills with the ability to manage multiple priorities independently\nExcellent communication and collaboration skills, with the ability to influence without direct authority\nAnalytical mindset with experience measuring training effectiveness and using data to drive improvements\nStrong writing skills and ability to tell stories with infographics and visuals\nAttention to detail in composing and proofreading training materials\nAbility to effectively manage time, establish priorities, and meet deadlines\nEnergetic, forward-thinking, respectful, and creative individual with high standards and an appropriate professional image\nDemonstrated understanding of adult learning principles and instructional design methodologies (ADDIE, SAM, or similar)\nDemonstrated ability to learn and apply training-related software\nAbility to process and follow specific instructions and directives with emphasis on details and producing quality results\nBroad knowledge of and practical experience with operational functions, products, and services, and the laws and regulations that affect the Credit Union\nProactive and solution-oriented with the ability to work in an environment of flexible and changing work policies/procedures\nAbility to motivate, influence, and train others\nProficient in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook\nExperience with managing and optimizing Learning Management System(s) and eLearning tools\nHungry: Demonstrates a strong drive for continuous learning, growth, and expanded responsibility. Self-motivated, diligent, and proactive in identifying the next step and the next opportunity to contribute.\nHumble: Operates with low ego and high respect for others. Actively recognizes and elevates the contributions of teammates, prioritizing collective success over personal recognition. Approaches work with openness, respect, and a collaborative mindset, welcoming diverse perspectives and constructive feedback.\nWorks Intelligently: Demonstrates strong situational awareness and sound judgment. Understands group dynamics, uses intuition, emotional intelligence, and thoughtful decision-making to navigate complex interactions to achieve the best outcomes.\nPHYSICAL REQUIREMENTS\nThe physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.\nFull-time hours required, with additional work hours as necessary to accomplish objectives, goals, and projects.\nOccasionally lift and/or move up to 10 pounds.\nEEO STATEMENT\nMirastar encourages diverse applicants to apply for all positions. Mirastar does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender identify, gender expression, any persons holding an undocumented “AB 60” driver’s license, or any other characteristic protected by law. This provision also includes the perception that anyone has any of the above characteristics or is associated with a person who has or is perceived as having any one of these characteristics. Discrimination based on any of these protected classifications is unlawful and is a violation of company policy. The Company makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination.\nThis job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Mirastar Federal Credit Union reserves the right to revise or change job duties and responsibilities as the need arises.\n","country":null,"hostedUrl":"https://jobs.lever.co/mirastarfcu/8ec97e26-de98-48b4-883c-507190b12c2b","applyUrl":"https://jobs.lever.co/mirastarfcu/8ec97e26-de98-48b4-883c-507190b12c2b/apply"}]