[{"additionalPlain":"With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.","additional":"With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
","categories":{"commitment":"Full Time","location":"Kansas City, Missouri","team":"Sales - Channel","allLocations":["Kansas City, Missouri","Austin, Texas","Dallas, Texas","Des Moines, Iowa","Nashville, TN","Omaha, Nebraska","St Louis, MO"]},"createdAt":1717178970597,"descriptionPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.\n\nWe are looking for a dynamic CAM to work with existing relationships within the Channel Ecosystem of Technology Solution Distributors (TSDs), such as Telarus, Avant and Bridgepointe. The ideal candidate will have significant experience generating new business through TSD Technology Advisors (TA’s), while also growing technical practices within each partner via education and regular communication.\n","description":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
We are looking for a dynamic CAM to work with existing relationships within the Channel Ecosystem of Technology Solution Distributors (TSDs), such as Telarus, Avant and Bridgepointe. The ideal candidate will have significant experience generating new business through TSD Technology Advisors (TA’s), while also growing technical practices within each partner via education and regular communication.
","id":"8184c339-3357-4c6e-8178-cbae2f8f809b","lists":[{"text":"Responsibilities:","content":"\nReporting to the Sr. Director of Channel, success will be accomplished by establishing professional working relationships and collaborating with the assigned TSD and Technology Advisors, as well as our Professional Services, Marketing, and Support teams. Your mission will be to drive new opportunities and revenue by helping our partners develop a core understanding of Lightedge’s value proposition, and how to position our products to solve the unique business needs of our partners’ customers and prospects.\n\nAdditionally, this role has direct responsibility for:
\n\nWorking with partners and channel managers to identify new Technology Advisors and customers who match Lightedge’s strategic product set.\nEnsuring all partner organizations are kept up to date on product evolutions, updates, and features through regular training sessions, events, and cadence meetings.\nGenerating pipeline revenue by driving joint go-to-market (GTM) activity with channel partner leadership, channel partner sales executives, and our internal sales organization.\nDeveloping product and sales competency within our core set of regional & national partners, influencing their GTM and sales strategy in alignment with Lightedge’s vision.\nCreating confidence at an executive level, leading to the creation of downstream sales buy-in and technical practice creation.\nSharing analytics with executive and technical champions and driving further demand for Lightedge’s solutions through regular cadence sessions.\nDriving the development of technical pre-sales and post-sales practices within identified key partners.\nEstablishing and implementing selection processes, criteria, and controls for selection, management, and performance of channel partners, including regular reviews of contractual obligations with partners and compliance with Lightedge’s policies, procedures, and ethical standards.\nOverseeing and participating in regional QBRs (Quarterly Business Reviews) for the sales team.\nEnsure partners meet performance, customer satisfaction, and business goals while maintaining compliance with contractual obligations.\n"},{"text":"Requirements:","content":"\n5+ years of Channel of experience working in the TSD eco-system required.\nDemonstrated success leveraging third-party companies to achieve quota.\nSolution-selling experience (vs. product-centric sales).\nSuperb organizational skills and a demonstrated history of outlining and establishing sales strategies.\nSuperior written and verbal communication skills.\nMust be willing to travel throughout the U.S., including attendance at all business reviews, meetings, and events.\nExisting relationships with TSDs, national VARs, distributors, MSPs, and SaaS providers are optimal.\nDemonstrated leadership that promotes and exemplifies the highest levels of teamwork, personal accountability, and mutual support to the partner.\nExperience working in Salesforce.\nProficiency with Microsoft 365.\nApplicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.\n"}],"text":"Channel Account Manager (TSD's)","country":"US","workplaceType":"hybrid","opening":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
","openingPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.","descriptionBody":"We are looking for a dynamic CAM to work with existing relationships within the Channel Ecosystem of Technology Solution Distributors (TSDs), such as Telarus, Avant and Bridgepointe. The ideal candidate will have significant experience generating new business through TSD Technology Advisors (TA’s), while also growing technical practices within each partner via education and regular communication.
","descriptionBodyPlain":"We are looking for a dynamic CAM to work with existing relationships within the Channel Ecosystem of Technology Solution Distributors (TSDs), such as Telarus, Avant and Bridgepointe. The ideal candidate will have significant experience generating new business through TSD Technology Advisors (TA’s), while also growing technical practices within each partner via education and regular communication.\n","hostedUrl":"https://jobs.lever.co/lightedge/8184c339-3357-4c6e-8178-cbae2f8f809b","applyUrl":"https://jobs.lever.co/lightedge/8184c339-3357-4c6e-8178-cbae2f8f809b/apply"},{"additionalPlain":"Shift Schedule- \n9:00 pm - 9:00 am Central Time\nThursday, Friday, Saturday, and every other Wednesday\n\n\nWith over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.","additional":"Shift Schedule-
\n9:00 pm - 9:00 am Central Time
\nThursday, Friday, Saturday, and every other Wednesday
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
","categories":{"commitment":"Full Time","location":"Chaska, MN","team":"Data Center Operations","allLocations":["Chaska, MN"]},"createdAt":1780712742511,"descriptionPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.\n\nLightedge is an enterprise-grade cloud service and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! \n \nThe Data Center Technician supports the ongoing monitoring and daily management of building systems and physical infrastructure at Lightedge facilities. They utilize standard operating procedures to perform and/or coordinate the routine maintenance and optimization of all building systems, including power, HVAC, biometric security, and fire suppression systems. All work this individual performs must comply with applicable building electrical, mechanical, fire, and environmental codes and company audit requirements. The employee will be a member of the DC Operations team and will report directly to the Facilities Manager.\n","description":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
Lightedge is an enterprise-grade cloud service and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you!
\n
\nThe Data Center Technician supports the ongoing monitoring and daily management of building systems and physical infrastructure at Lightedge facilities. They utilize standard operating procedures to perform and/or coordinate the routine maintenance and optimization of all building systems, including power, HVAC, biometric security, and fire suppression systems. All work this individual performs must comply with applicable building electrical, mechanical, fire, and environmental codes and company audit requirements. The employee will be a member of the DC Operations team and will report directly to the Facilities Manager.
","id":"57864062-c7ec-4874-912b-8b78dd10eb32","lists":[{"text":"Responsibilities: ","content":"\n Work with other Lightedge personnel, contractors, and vendors to diagnose and troubleshoot problems with data center equipment.\nInstall servers and networking equipment into racks with associated network cabling. \nWork with project managers and technicians to facilitate new client service installations.\nReceive and document incoming shipments. \nRespond to and resolve alarm events affecting infrastructure and services.\nFollow established Change Control processes; review and follow MOPs for Change activities.\nAssist in the design layout, installation, and documentation of new racks and cages. \nAvailable for on-call rotation to support non-business hours, oversee preventative maintenance and break/fix activity by vendors, perform routine maintenance, optimize infrastructure, and provide client support.\nDevelops and maintains comprehensive knowledge of Lightedge physical infrastructure and building systems, including mission-critical power, cooling, and biometric security systems.\nWorks with clients to resolve cabinet/cage infrastructure issues and power utilization.\nEnsure operational efficiencies and best practices toward maintaining availability/ uptime of all 24X7 facilities, mission-critical operations, and infrastructure.\nShare technical knowledge and operational experience with team members to enhance professional growth and practical cross-training of the DC Ops and Support teams.\nOther duties as assigned.\n"},{"text":"Experience:","content":"\nMinimum of two-year technical degree, or 1-4 years equivalent experience in a technical environment or military MOS \nNetwork cabling termination experience- Ethernet, CAT6, Fiber \nExperience with day-to-day standard maintenance activities in data centers \nFamiliarity with telco central office equipment/transport systems.\nRobust computer user hardware and software skillset, high proficiency in Microsoft Office Suite, and utilization of web browsers\nWorking knowledge of electricity and electrical literature is essential.\nGeneral understanding of data center cooling systems and airflow management techniques \nAbility to multitask and prioritize activities in a complex, fast-paced environment.\nStrong verbal and written communication skills\nDemonstrated ability to define problems, collect data, establish facts, and draw sound conclusions.\nDemonstrated experience documenting policies and procedures.\n"}],"text":"Data Center Operations Tier 1 Technician","country":"US","workplaceType":"onsite","opening":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
","openingPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.","descriptionBody":"Lightedge is an enterprise-grade cloud service and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you!
\n
\nThe Data Center Technician supports the ongoing monitoring and daily management of building systems and physical infrastructure at Lightedge facilities. They utilize standard operating procedures to perform and/or coordinate the routine maintenance and optimization of all building systems, including power, HVAC, biometric security, and fire suppression systems. All work this individual performs must comply with applicable building electrical, mechanical, fire, and environmental codes and company audit requirements. The employee will be a member of the DC Operations team and will report directly to the Facilities Manager.
","descriptionBodyPlain":"Lightedge is an enterprise-grade cloud service and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! \n \nThe Data Center Technician supports the ongoing monitoring and daily management of building systems and physical infrastructure at Lightedge facilities. They utilize standard operating procedures to perform and/or coordinate the routine maintenance and optimization of all building systems, including power, HVAC, biometric security, and fire suppression systems. All work this individual performs must comply with applicable building electrical, mechanical, fire, and environmental codes and company audit requirements. The employee will be a member of the DC Operations team and will report directly to the Facilities Manager.\n","hostedUrl":"https://jobs.lever.co/lightedge/57864062-c7ec-4874-912b-8b78dd10eb32","applyUrl":"https://jobs.lever.co/lightedge/57864062-c7ec-4874-912b-8b78dd10eb32/apply"},{"additionalPlain":"With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.","additional":"With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
","categories":{"commitment":"Full Time","location":"St Louis, MO","team":"Data Center Operations","allLocations":["St Louis, MO"]},"createdAt":1780579927762,"descriptionPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.\n\nThe Data Center Tier 1 Technician is responsible for the inventory and asset management of all hardware within the assigned facility and remote sites. On-call shifts for maintenance and troubleshooting high priority issues in compliance with SLA’s, deployment and reclaim of datacenter hardware with associated cabling. All tasks performed by this individual must comply with company audit requirements and standard operating procedures. The employee will be a member of the DC Operations team and will report directly to the Datacenter Operations Manager.\n","description":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
\n
The Data Center Tier 1 Technician is responsible for the inventory and asset management of all hardware within the assigned facility and remote sites. On-call shifts for maintenance and troubleshooting high priority issues in compliance with SLA’s, deployment and reclaim of datacenter hardware with associated cabling. All tasks performed by this individual must comply with company audit requirements and standard operating procedures. The employee will be a member of the DC Operations team and will report directly to the Datacenter Operations Manager.
\n
\n
\n- Work with other Lightedge personnel, contractors, and vendors to diagnose and troubleshoot problems with data center hardware.
\n- Install servers and networking equipment into racks with associated network cabling.
\n- Work with project managers and technicians to facilitate new client service installations.
\n- Firmware and physical hardware upgrades port identification.
\n- Receive and document incoming and outgoing shipments.
\n- Respond to and resolve alarm events affecting infrastructure and services.
\n- Follow established Change Control processes; review and follow MOPs for Change activities and maintenance windows.
\n- Assist in the design layout, installation, and documentation of new racks and cages.
\n- Available for on-call rotation to support non-business hours, oversee preventative maintenance and break/fix activity by vendors, perform routine maintenance, optimize hardware, and provide client support.
\n- Works with clients to resolve cabinet/cage infrastructure issues and power utilization.
\n- Ensure operational efficiencies and best practices for maintaining the availability and uptime of all 24X7 facilities, mission-critical operations, and infrastructure.
\n- Other duties as assigned.
\n\n
\n
\n- A minimum of a two-year technical degree, or 1 to 4 years of equivalent experience in a technical environment or in a military occupational specialty (MOS).
\n- Experience in network cabling termination: Ethernet, CAT6, fiber.
\n- Experience with routine maintenance tasks in data centers
\n- Familiarity with operating systems and system hardware.
\n- Basic networking terminology and media identification.
\n- Strong skills in computer hardware and software, high proficiency in Microsoft Office Suite, and effective use of web browsers.
\n- General understanding of cooling systems in data centers and techniques for managing airflow.
\n- Ability to manage multiple tasks and prioritize activities in a complex, fast-paced environment.
\n- Excellent verbal and written communication skills
\n\n\n- Demonstrated ability to identify problems, gather data, establish facts, and draw valid conclusions.
\n- Candidates must be legally authorized to work in the United States and must be able to provide proof of eligibility to work in the U.S. upon hire. The company is not able to provide visa sponsorship now or in the future for this position.
\n\n
LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
","openingPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.","descriptionBody":"\n
The Data Center Tier 1 Technician is responsible for the inventory and asset management of all hardware within the assigned facility and remote sites. On-call shifts for maintenance and troubleshooting high priority issues in compliance with SLA’s, deployment and reclaim of datacenter hardware with associated cabling. All tasks performed by this individual must comply with company audit requirements and standard operating procedures. The employee will be a member of the DC Operations team and will report directly to the Datacenter Operations Manager.
\n
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
","categories":{"commitment":"Full Time","location":"San Diego, California","team":"Data Center Operations","allLocations":["San Diego, California"]},"createdAt":1780597809746,"descriptionPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.\n\nLightedge is an enterprise-grade cloud service and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! \n \nThe Data Center Technician supports the ongoing monitoring and daily management of building systems and physical infrastructure at Lightedge facilities. They utilize standard operating procedures to perform and/or coordinate the routine maintenance and optimization of all building systems, including power, HVAC, biometric security, and fire suppression systems. All work this individual performs must comply with applicable building electrical, mechanical, fire, and environmental codes and company audit requirements. The employee will be a member of the DC Operations team and will report directly to the Facilities Manager.\n","description":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
Lightedge is an enterprise-grade cloud service and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you!
\n
\nThe Data Center Technician supports the ongoing monitoring and daily management of building systems and physical infrastructure at Lightedge facilities. They utilize standard operating procedures to perform and/or coordinate the routine maintenance and optimization of all building systems, including power, HVAC, biometric security, and fire suppression systems. All work this individual performs must comply with applicable building electrical, mechanical, fire, and environmental codes and company audit requirements. The employee will be a member of the DC Operations team and will report directly to the Facilities Manager.
","id":"1101304d-26e2-49c0-bbcd-ed6daf9ec736","lists":[{"text":"Responsibilities: ","content":"\n Work with other Lightedge personnel, contractors, and vendors to diagnose and troubleshoot problems with data center equipment.\nInstall servers and networking equipment into racks with associated network cabling. \nWork with project managers and technicians to facilitate new client service installations.\nReceive and document incoming shipments. \nRespond to and resolve alarm events affecting infrastructure and services.\nFollow established Change Control processes; review and follow MOPs for Change activities.\nAssist in the design layout, installation, and documentation of new racks and cages. \nAvailable for on-call rotation to support non-business hours, oversee preventative maintenance and break/fix activity by vendors, perform routine maintenance, optimize infrastructure, and provide client support.\nDevelops and maintains comprehensive knowledge of Lightedge physical infrastructure and building systems, including mission-critical power, cooling, and biometric security systems.\nWorks with clients to resolve cabinet/cage infrastructure issues and power utilization.\nEnsure operational efficiencies and best practices toward maintaining availability/ uptime of all 24X7 facilities, mission-critical operations, and infrastructure.\nShare technical knowledge and operational experience with team members to enhance professional growth and practical cross-training of the DC Ops and Support teams.\nOther duties as assigned.\n"},{"text":"Experience:","content":"\nMinimum of two-year technical degree, or 1-4 years equivalent experience in a technical environment or military MOS \nNetwork cabling termination experience- Ethernet, CAT6, Fiber \nExperience with day-to-day standard maintenance activities in data centers \nFamiliarity with telco central office equipment/transport systems.\nRobust computer user hardware and software skillset, high proficiency in Microsoft Office Suite, and utilization of web browsers\nWorking knowledge of electricity and electrical literature is essential.\nGeneral understanding of data center cooling systems and airflow management techniques \nAbility to multitask and prioritize activities in a complex, fast-paced environment.\nStrong verbal and written communication skills\nDemonstrated ability to define problems, collect data, establish facts, and draw sound conclusions.\nDemonstrated experience documenting policies and procedures.\n"}],"salaryRange":{"min":20,"max":22,"currency":"USD","interval":"per-hour-wage"},"text":"Data Center Operations Tier 1 Technician (Night Shift)","country":"US","workplaceType":"onsite","opening":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
","openingPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.","descriptionBody":"Lightedge is an enterprise-grade cloud service and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you!
\n
\nThe Data Center Technician supports the ongoing monitoring and daily management of building systems and physical infrastructure at Lightedge facilities. They utilize standard operating procedures to perform and/or coordinate the routine maintenance and optimization of all building systems, including power, HVAC, biometric security, and fire suppression systems. All work this individual performs must comply with applicable building electrical, mechanical, fire, and environmental codes and company audit requirements. The employee will be a member of the DC Operations team and will report directly to the Facilities Manager.
","descriptionBodyPlain":"Lightedge is an enterprise-grade cloud service and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! \n \nThe Data Center Technician supports the ongoing monitoring and daily management of building systems and physical infrastructure at Lightedge facilities. They utilize standard operating procedures to perform and/or coordinate the routine maintenance and optimization of all building systems, including power, HVAC, biometric security, and fire suppression systems. All work this individual performs must comply with applicable building electrical, mechanical, fire, and environmental codes and company audit requirements. The employee will be a member of the DC Operations team and will report directly to the Facilities Manager.\n","hostedUrl":"https://jobs.lever.co/lightedge/1101304d-26e2-49c0-bbcd-ed6daf9ec736","applyUrl":"https://jobs.lever.co/lightedge/1101304d-26e2-49c0-bbcd-ed6daf9ec736/apply"},{"additionalPlain":"Shift Schedule- \n9:00 pm - 9:00 am Central Time\nThursday, Friday, Saturday, and every other Wednesday\n\n\nWith over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.","additional":"Shift Schedule-
\n9:00 pm - 9:00 am Central Time
\nThursday, Friday, Saturday, and every other Wednesday
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
","categories":{"commitment":"Full Time","location":"Des Moines, Iowa","team":"Data Center Operations","allLocations":["Des Moines, Iowa"]},"createdAt":1743430822273,"descriptionPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.\n\nLightedge is an enterprise-grade cloud service and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! \n \nThe Data Center Technician supports the ongoing monitoring and daily management of building systems and physical infrastructure at Lightedge facilities. They utilize standard operating procedures to perform and/or coordinate the routine maintenance and optimization of all building systems, including power, HVAC, biometric security, and fire suppression systems. All work this individual performs must comply with applicable building electrical, mechanical, fire, and environmental codes and company audit requirements. The employee will be a member of the DC Operations team and will report directly to the Facilities Manager.\n","description":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
Lightedge is an enterprise-grade cloud service and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you!
\n
\nThe Data Center Technician supports the ongoing monitoring and daily management of building systems and physical infrastructure at Lightedge facilities. They utilize standard operating procedures to perform and/or coordinate the routine maintenance and optimization of all building systems, including power, HVAC, biometric security, and fire suppression systems. All work this individual performs must comply with applicable building electrical, mechanical, fire, and environmental codes and company audit requirements. The employee will be a member of the DC Operations team and will report directly to the Facilities Manager.
","id":"2d0ccc34-41c5-4116-a541-77cc833de624","lists":[{"text":"Responsibilities: ","content":"\n Work with other Lightedge personnel, contractors, and vendors to diagnose and troubleshoot problems with data center equipment.\nInstall servers and networking equipment into racks with associated network cabling. \nWork with project managers and technicians to facilitate new client service installations.\nReceive and document incoming shipments. \nRespond to and resolve alarm events affecting infrastructure and services.\nFollow established Change Control processes; review and follow MOPs for Change activities.\nAssist in the design layout, installation, and documentation of new racks and cages. \nAvailable for on-call rotation to support non-business hours, oversee preventative maintenance and break/fix activity by vendors, perform routine maintenance, optimize infrastructure, and provide client support.\nDevelops and maintains comprehensive knowledge of Lightedge physical infrastructure and building systems, including mission-critical power, cooling, and biometric security systems.\nWorks with clients to resolve cabinet/cage infrastructure issues and power utilization.\nEnsure operational efficiencies and best practices toward maintaining availability/ uptime of all 24X7 facilities, mission-critical operations, and infrastructure.\nShare technical knowledge and operational experience with team members to enhance professional growth and practical cross-training of the DC Ops and Support teams.\nOther duties as assigned.\n"},{"text":"Experience:","content":"\nMinimum of two-year technical degree, or 1-4 years equivalent experience in a technical environment or military MOS \nNetwork cabling termination experience- Ethernet, CAT6, Fiber \nExperience with day-to-day standard maintenance activities in data centers \nFamiliarity with telco central office equipment/transport systems.\nRobust computer user hardware and software skillset, high proficiency in Microsoft Office Suite, and utilization of web browsers\nWorking knowledge of electricity and electrical literature is essential.\nGeneral understanding of data center cooling systems and airflow management techniques \nAbility to multitask and prioritize activities in a complex, fast-paced environment.\nStrong verbal and written communication skills\nDemonstrated ability to define problems, collect data, establish facts, and draw sound conclusions.\nDemonstrated experience documenting policies and procedures.\n"}],"text":"Data Center Operations Tier 1 Technician (Night Shift)","country":"US","workplaceType":"onsite","opening":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
","openingPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.","descriptionBody":"Lightedge is an enterprise-grade cloud service and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you!
\n
\nThe Data Center Technician supports the ongoing monitoring and daily management of building systems and physical infrastructure at Lightedge facilities. They utilize standard operating procedures to perform and/or coordinate the routine maintenance and optimization of all building systems, including power, HVAC, biometric security, and fire suppression systems. All work this individual performs must comply with applicable building electrical, mechanical, fire, and environmental codes and company audit requirements. The employee will be a member of the DC Operations team and will report directly to the Facilities Manager.
","descriptionBodyPlain":"Lightedge is an enterprise-grade cloud service and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! \n \nThe Data Center Technician supports the ongoing monitoring and daily management of building systems and physical infrastructure at Lightedge facilities. They utilize standard operating procedures to perform and/or coordinate the routine maintenance and optimization of all building systems, including power, HVAC, biometric security, and fire suppression systems. All work this individual performs must comply with applicable building electrical, mechanical, fire, and environmental codes and company audit requirements. The employee will be a member of the DC Operations team and will report directly to the Facilities Manager.\n","hostedUrl":"https://jobs.lever.co/lightedge/2d0ccc34-41c5-4116-a541-77cc833de624","applyUrl":"https://jobs.lever.co/lightedge/2d0ccc34-41c5-4116-a541-77cc833de624/apply"},{"additional":"","additionalPlain":"","categories":{"location":"Kansas City, Missouri","team":"Data Center Operations","allLocations":["Kansas City, Missouri"]},"createdAt":1778528102102,"description":"","descriptionPlain":"","id":"7e9e600b-bf27-46d9-92a2-8994de17e452","lists":[{"text":"","content":"\n
The Dedicated Facilities Technician is responsible for fielding inbound customer requests through the ticket queue and phone systems and routing escalations to the appropriate technical resources. This individual will be based out of our Data Center environment and so will also provide critical infrastructure support as well! The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Dedicated Support Supervisor and works closely with all departments.
\n
Responsibilities
\n\n
Engage with customers on the phone and ticketing system to identify incident category and route escalations to the appropriate technical resource or team.\n
Proactively triage, monitor, close, and report alerts for customers and internal environments\n
Monitor backup reports to ensure consistent delivery of service\n
Accurately and professionally document all communication with customers\n
Assist with installing servers and networking equipment into racks with associated network cabling.\n
Receive and document incoming shipments.\n
Respond to and resolve alarm events affecting infrastructure and services.\n
Follow established Change Control processes; review and follow MOPs for Change activities.\n
Support on-site Data Center activities such as badge creation, cable tracing, and assisting engineers with hands-on troubleshooting during escalations\n
Works with clients to resolve cabinet/cage infrastructure issues and power utilization.\n
Ensure operational efficiencies and best practices toward maintaining availability/ uptime of all 24X7 facilities, mission-critical operations, and infrastructure.\n
Perform other duties as assigned\n\n
Requirements
\n\n
High School Diploma or equivalent\n
Empathetic customer service mindset and attitude\n
Superior sense of urgency and customer sentiment\n
Excellent written and verbal communication skills\n
Enjoys teamwork and collaboration\n
Must have excellent problem-solving skills and the ability to prioritize\n
Possess the ability to comprehend and execute documented escalation procedures\n
Experience fabricating and running network cables\n
Ability to lift up to 50lb\n
Basic understanding of computer and IT functions\n\n
\n
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
","categories":{"location":"Des Moines, Iowa","team":"Operations","allLocations":["Des Moines, Iowa","Ashburn, VA","Austin, Texas","Chaska, MN","Chicago, Illinois","Dallas, Texas","Delaware","Florida","Georgia","Kansas City, Missouri","Nashville, TN","North Carolina","Omaha, Nebraska","Pennsylvania","Phoenix, Arizona"]},"createdAt":1777918257636,"descriptionPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.","description":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
","id":"bfd677b5-3e81-47d9-a82b-fe8ed03e8528","lists":[{"text":"","content":"\n
Lightedge’s Service Delivery Project Manager will provide courteous and professional coordination of Lightedge deployment services while working directly with customers and internal resources on complex projects within the public cloud ecosystem, AWS and Azure. Project Managers help guide the actions and work of specialists and engineers, verifying that work is completed on-time and meeting the customer’s needs and expectations. This position will work within the Lightedge Cloud Center of Excellent (CCoE) focusing on public cloud related projects and interacting closely with cloud engineers.
\n
Responsibilities
\n\n
Ensure all tasks are delivered on-time for all service delivery projects \n
Effectively manage and respond to changing scope and schedule \n
Management of resource availability and task assignments in coordination with customers, partners, and Lightedge Customers \n
Initial project discovery \n
Administrative tasks for new customer account setup \n
Collaborate with Sales Engineering to define scope and objectives \n
Develop project plans as needed on strategic accounts and initiatives \n
Project reporting and documentation through weekly status meetings \n
Coordination of multi-person teams across different organizational groups \n
Review of project plan and deliverables through internal coordination meetings \n
Lead client facing meetings \n
Resolution and / or escalation of issues in a timely manner \n
Ensure project documents are complete, current and stored appropriately \n
Communicate difficult and / or sensitive information with tact \n
Effective communication with clients to set and manage expectations \n
Actively develop and update processes and identify inefficiencies through continuous group and self-led improvement initiatives \n
Accurate and timely coordination with accounting to control billing and term start dates \n
Act on challenges and make business decisions on behalf of Lightedge Service Delivery \n
Minimum 40 hours per week required \n
Other duties as assigned \n\n
\n
Education And Experience
\n\n
3-5 years of project management related experience \n
2-year technical degree or equivalent work experience \n
Industry certifications or training in any of the following areas of expertise or similar vocationals: \n
PMP or CAPM \n
ITIL \n
Six Sigma \n
AWS Certification\n
Microsoft Azure Certification\n
Exceptional customer service \n
Strong troubleshooting and problem-solving skills \n
Excellent communication and interpersonal skills for work in a collaborative team environment \n
Capable of managing multiple projects simultaneously \n
Ability to multi-task and operate with minimal supervision, adjusting priorities accordingly \n
Able to maintain professional demeanor under stress \n
Demonstrated willingness to learn and adapt to changes \n\n
\n
\n
\n
\n
LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
","openingPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/lightedge/bfd677b5-3e81-47d9-a82b-fe8ed03e8528","applyUrl":"https://jobs.lever.co/lightedge/bfd677b5-3e81-47d9-a82b-fe8ed03e8528/apply"},{"additionalPlain":"With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.","additional":"With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
","categories":{"commitment":"Full Time","location":"Des Moines, Iowa","team":"Solution Architect","allLocations":["Des Moines, Iowa","Austin, Texas","Dallas, Texas","Delaware","Florida","Georgia","New Jersey","Nashville, TN","Kansas City, Missouri","North Carolina","Omaha, Nebraska","South Carolina","St Louis, MO"]},"createdAt":1779221476949,"descriptionPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.\n\n Lightedge is seeking a Solutions Architect with deep expertise in IBM Power Systems and IBM i environments to help customers modernize, optimize, and scale critical infrastructure platforms. This role combines technical architecture, customer engagement, and strategic solution design across enterprise hosting, hybrid cloud, storage, backup, and disaster recovery environments.\nThe ideal candidate is comfortable leading technical discussions with customers, designing resilient IBM i and Power-based solutions, and partnering closely with Sales, Engineering, and Operations teams to deliver outcomes that align with business and operational goals.\n","description":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
\n
Lightedge is seeking a Solutions Architect with deep expertise in IBM Power Systems and IBM i environments to help customers modernize, optimize, and scale critical infrastructure platforms. This role combines technical architecture, customer engagement, and strategic solution design across enterprise hosting, hybrid cloud, storage, backup, and disaster recovery environments.
\n
The ideal candidate is comfortable leading technical discussions with customers, designing resilient IBM i and Power-based solutions, and partnering closely with Sales, Engineering, and Operations teams to deliver outcomes that align with business and operational goals.
\n
\n\n
Design and architect IBM Power Systems and IBM i solutions for enterprise and mid-market customers\nLead infrastructure modernization, migration, backup/recovery, and disaster recovery initiatives\nDevelop hybrid infrastructure solutions integrating colocation, managed services, cloud, and on-prem platforms\nServe as the technical lead during customer discovery sessions, solution presentations, and architectural reviews\nCollaborate with Sales teams to align technical strategy with customer business requirements\nCreate solution documentation, diagrams, scopes, and technical recommendations\nWork cross-functionally with Engineering, Product, and Delivery teams to ensure solution feasibility and operational alignment\nProvide technical mentorship and contribute to architectural standards and best practices \n\n"},{"text":"What You'll Bring:","content":"\n\n
5+ years of experience in Solutions Architecture, Infrastructure Engineering, or related technical consulting roles\nStrong expertise with IBM Power Systems, IBM i (AS/400), PowerVM, and IBM PowerVS\nExperience designing and supporting enterprise storage, backup, disaster recovery, and high-availability solutions\nStrong understanding of enterprise infrastructure, hosting, and hybrid cloud environments\nExperience presenting technical solutions directly to customers and executive stakeholders\nStrong written and verbal communication skills with the ability to simplify complex technical concepts\n\n"},{"text":"Preferred/Bonus Experience:","content":"\n\n
x86 server infrastructure design and administration\nVMware virtualization platforms\nPublic cloud platforms such as AWS or Azure\nExperience with managed hosting or colocation environments\nFamiliarity with enterprise networking and security concepts\n\n"}],"text":"Solution Architect","country":"US","workplaceType":"hybrid","opening":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
","openingPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.","descriptionBody":"\n
Lightedge is seeking a Solutions Architect with deep expertise in IBM Power Systems and IBM i environments to help customers modernize, optimize, and scale critical infrastructure platforms. This role combines technical architecture, customer engagement, and strategic solution design across enterprise hosting, hybrid cloud, storage, backup, and disaster recovery environments.
\n
The ideal candidate is comfortable leading technical discussions with customers, designing resilient IBM i and Power-based solutions, and partnering closely with Sales, Engineering, and Operations teams to deliver outcomes that align with business and operational goals.
\n
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
","categories":{"location":"Des Moines, Iowa","team":"IT Systems","allLocations":["Des Moines, Iowa","Ashburn, VA","Austin, Texas","Chaska, MN","Chicago, Illinois","Dallas, Texas","Florida","Georgia","Kansas City, Missouri","Lenexa, KS","Nashville, TN","North Carolina","New Jersey","Lewisville, Texas","Pennsylvania"]},"createdAt":1779908348186,"descriptionPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.","description":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
","id":"a6bda155-e9fe-4943-a140-eb57badde34d","lists":[{"text":"","content":"\n
The Senior AI Integration Engineer plays a central role in building, integrating, deploying, and supporting AI-driven workflows across Lightedge’s core operational and business systems. This position is an execution partner to AI architecture leadership, helping translate agentic design concepts and approved business needs into production-ready AI agents, automations, and integrations that improve workflow execution, operational efficiency, and decision support.
\n
The ideal candidate combines strong software engineering and systems integration skills with practical experience delivering AI-enabled workflows in business environments. This person must be comfortable working directly with stakeholders to gather requirements, refine scope, and iterate quickly, while also owning a backlog of business-facing AI workflows and serving as the primary technical owner for those workflows once they move into production.
\n
Key Responsibilities
\n\n
AI Agent, Harness & Workflow Development: Design, develop, and maintain production-grade AI agents, harnesses, workflows, services, and integrations that support internal business processes and cross-functional execution.\n
AI Agent & Workflow Lifecycle Management: Own the end-to-end lifecycle of AI agents and AI-driven workflows, from intake and requirements shaping through production readiness, deployment, monitoring, support, periodic review, and continuous improvement.\n
Stakeholder Partnership: Work directly with internal teams to gather requirements, refine scope, collect feedback, and translate business needs into practical AI-enabled workflow solutions.\n
Owned Backlog: Maintain and execute a backlog of high-value business-facing AI workflows and automations that align with Lightedge priorities across operations, support, sales, and other internal functions.\n
System Integration: Build and support integrations across enterprise systems such as ServiceNow, Salesforce, portals, APIs, middleware, and other workflow platforms used by the business.\n
Production Ownership: Serve as the primary technical owner for AI workflows once they move from prototype into production, unless and until a deliberate transition to another long-term owner is defined.\n
Operational Support: Provide first-level support for production AI workflows that support critical business processes, including monitoring, issue triage, defect resolution, incident coordination, and early-life stabilization.\n
Controls and Readiness: Implement the controls required for safe production adoption, including testing, evaluation, observability, secrets handling, approval steps, rollback planning, and change-management alignment.\n
Engineering Standards: Contribute to codebases, deployment pipelines, support practices, and implementation standards for AI-enabled workflow delivery.\n
Optimization: Monitor, evaluate, and optimize the accuracy, reliability, cost, and business effectiveness of deployed AI workflows and integrations.\n
Documentation: Maintain clear technical documentation, workflow diagrams, runbooks, support notes, and production-readiness artifacts for delivered solutions.\n
Cross-Functional Collaboration: Partner with AI architecture, Security, Compliance, IT, Operations, and platform teams to ensure AI workflows are secure, supportable, and aligned with governance requirements.\n
Communications: Regularly communicate delivery status, risks, support needs, and business impact to stakeholders and leadership.\n
Architecture Contribution: Contribute implementation insight and field feedback into broader AI design and governance decisions, while not serving as the primary owner of enterprise AI strategy or architecture.\n\n
Required Qualifications
\n\n
Experience building and supporting production workflow integrations across enterprise systems such as ServiceNow, Salesforce, APIs, middleware, and related business platforms.\n
Experience taking prototypes, proofs of concept, or citizen-developed automations into governed production environments with appropriate controls, reliability, and supportability.\n
Experience supporting production applications, integrations, or automations with direct operational ownership responsibilities.\n
Working knowledge of security, access controls, logging, monitoring, and change-management practices for business-critical systems.\n
Strong proficiency in Python for AI integrations, workflow automation, and data processing.\n
Experience with one or more of JavaScript/TypeScript, Java, or C# for API and application development.\n
Experience building and supporting APIs, microservices, distributed systems, and CI/CD pipelines.\n
Experience translating business requirements into production-ready technical workflows and integrations.\n
Experience evaluating AI outputs, prompt behavior, workflow quality, and operational reliability before production release.\n
Experience deploying and supporting production systems in cloud environments such as AWS, Azure, or GCP.\n
Ability to work directly with stakeholders to gather requirements, define scope, and iterate based on feedback.\n
Excellent communication skills and ability to translate technical decisions into business impact.\n
Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.\n
5+ years of relevant experience in software engineering, systems integration, workflow automation, or AI-enabled application delivery.\n\n
Preferred Qualifications
\n\n
Experience integrating AI-enabled workflows into ServiceNow, Salesforce, or similar enterprise platforms.\n
Experience building LLM-based applications, agents, or workflow automations using frameworks such as LangChain, LlamaIndex, Semantic Kernel, or equivalent tools.\n
Experience developing AI-powered assistants, copilots, or intelligent automation workflows used by business teams.\n
Experience with prompt engineering, evaluation, and tuning of generative AI systems in production contexts.\n
Experience with Kubernetes and container-based deployment models.\n
Experience with MCP-style integration patterns, orchestration layers, or agent-accessible tool frameworks.\n
Experience with SQL and working with operational or analytics data across enterprise platforms.\n
Familiarity with vector databases, RAG pipelines, and workflow patterns that combine structured system context with LLM reasoning.\n
Familiarity with observability, support runbooks, and incident response practices for automation or integration services.\n
Experience with enterprise LLM platforms including ChatGPT, Claude, Gemini, Copilot, or similar tools.\n
Previous experience owning a backlog of automation or AI workflow enhancements for internal business users.\n\n
Success Metrics
\n\n
Timely delivery of production-ready AI workflows that move approved use cases from prototype into governed production.\n
Reduction in manual work, cycle time, or support effort through well-integrated AI automations.\n
Reliable operation and first-level support of AI workflows that support critical business processes.\n
Strong stakeholder adoption and satisfaction across the internal teams using delivered AI workflows.\n
Clear business ROI from deployed AI workflows and automations.\n
Growth of a prioritized backlog of business-facing AI workflows aligned to Lightedge objectives.\n\n
LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
","openingPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/lightedge/a6bda155-e9fe-4943-a140-eb57badde34d","applyUrl":"https://jobs.lever.co/lightedge/a6bda155-e9fe-4943-a140-eb57badde34d/apply"},{"additionalPlain":"With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.","additional":"With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
","categories":{"location":"Des Moines, Iowa","team":"Operations","allLocations":["Des Moines, Iowa","Ashburn, VA","Austin, Texas","Chaska, MN","Dallas, Texas","Florida","Georgia","Kansas City, Missouri","Lewisville, Texas","Nashville, TN","North Carolina","Omaha, Nebraska","Phoenix, Arizona","Pennsylvania","Chicago, Illinois"]},"createdAt":1779293989228,"descriptionPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.\n\nLightEdge is looking for experienced technical individuals for our IBMi – Sr. Midrange Engineer position! As a part of the Lightedge team, this role is responsible for understanding client business and technical requirements, developing technical designs based on best practices, implementing solutions, creating documentation, and communicating effectively with both internal teams and clients. \nThe ideal candidate will have a minimum of ten (10) years of hands-on experience supporting IBM Power System environments, IBMi systems, and related infrastructure. This position is primarily responsible for the administration, maintenance, and support of IBM Power Systems running IBMi, including multiple logical partitions, message handling, command-line utilities, work management, job and print control, device management, system configuration, security administration, backup and recovery, Client Access applications, external process and file transfer integrations, as well as OS and PTF management. \nStrong knowledge of TCP/IP networking is required. Experience with replication and high availability solutions such as MIMIX, iTERA, PowerHA, or similar technologies is also required.\nResponsibilities\nDesign, implement, administer, and support various aspects of the IBMi platform. \nMaintain and deploy IBMi operating system upgrades, cumulative PTF packages, group PTFs, and individual fixes. \nDesign, administer, and troubleshoot IBMi backup and recovery solutions (BRMS) at an expert level, including Full System Flash Copy, VTL, and enterprise tape library architectures. \nSupport replication and high availability software such as MIMIX, iTERA, PowerHA, or similar solutions. Emphasis on MIMIX and Power HA is a plus. \nSupport monitoring, automation, scheduling, and operations tools from Fortra such as CCSS, Robot Schedule, Robot Alert as well as others such as Nagios, Halcyon, or similar products. \nPerform system tuning, performance analysis, and capacity planning for IBMi systems and logical partitions. \nProvide Tier 3 support for escalating customer, operations, and application issues. \nAssist with object-level implementations while following IBMi object-level security best practices. \nManage multiple workstreams while maintaining focus on timely, accurate, and high-quality results. \nCommunicate clearly and professionally in a large enterprise and customer-facing environment. \nParticipate in 24/7 on-call support rotation as required. \nPerform basic IBM Power System hardware maintenance and support activities. \nUnderstand, recommend, and implement IBMi system and user security best practices. \nProvide technical support, training, and direction to NOC staff and other team members. \nConfigure LPAR’s and configure systems using both traditional Hardware Management Console and Virtual HMC. \nWork directly with vendor support organizations to troubleshoot and resolve technical issues. \nStrong working knowledge of IBM BRMS Enterprise environments a plus. \nEducation And Experience\nMinimum of ten (10) years of hands-on experience administering and supporting IBM Power Systems and IBMi environments. \nStrong knowledge of IBMi Power Systems administration, troubleshooting, and performance management. \nStrong knowledge of IBMi high availability setup, configuration, administration, and troubleshooting using MIMIX, iTERA, PowerHA, or similar technologies. \nProficiency in planning and executing IBMi operating system upgrades, HMC updates, firmware updates, and related infrastructure maintenance. \nProficiency in IBMi work management, including subsystems, job queues, job scheduling, job monitoring, and performance tuning. \nStrong knowledge of network protocols, TCP/IP configuration, and NETSTAT troubleshooting within IBMi environments. \nKnowledge of IBMi networked systems, access controls, security guidelines, and administrative procedures. \nExperience troubleshooting complex technical issues involving IBMi-based critical applications, operating system components, hardware, storage, and connectivity. \nExperience with PowerVM and VIOS is preferred. \nExperience with PowerVC, IBM PowerVS, and Live Partition Mobility(LPM) is preferred. \nExperience with LPAR design, build, configuration, and validation is preferred. \nAbility to prioritize and balance multiple tasks in a fast-paced, customer-focused environment. \nAbility to establish and maintain strong working relationships with other LightEdge employees, customers, vendors, and technical teams. \nStrong commitment to excellent customer service. \nAbility to work effectively in a team-oriented environment while also operating independently when needed. \n","description":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
\n
LightEdge is looking for experienced technical individuals for our IBMi – Sr. Midrange Engineer position! As a part of the Lightedge team, this role is responsible for understanding client business and technical requirements, developing technical designs based on best practices, implementing solutions, creating documentation, and communicating effectively with both internal teams and clients.
\n
The ideal candidate will have a minimum of ten (10) years of hands-on experience supporting IBM Power System environments, IBMi systems, and related infrastructure. This position is primarily responsible for the administration, maintenance, and support of IBM Power Systems running IBMi, including multiple logical partitions, message handling, command-line utilities, work management, job and print control, device management, system configuration, security administration, backup and recovery, Client Access applications, external process and file transfer integrations, as well as OS and PTF management.
\n
Strong knowledge of TCP/IP networking is required. Experience with replication and high availability solutions such as MIMIX, iTERA, PowerHA, or similar technologies is also required.
\n
Responsibilities
\n
\n- Design, implement, administer, and support various aspects of the IBMi platform.
\n- Maintain and deploy IBMi operating system upgrades, cumulative PTF packages, group PTFs, and individual fixes.
\n- Design, administer, and troubleshoot IBMi backup and recovery solutions (BRMS) at an expert level, including Full System Flash Copy, VTL, and enterprise tape library architectures.
\n- Support replication and high availability software such as MIMIX, iTERA, PowerHA, or similar solutions. Emphasis on MIMIX and Power HA is a plus.
\n- Support monitoring, automation, scheduling, and operations tools from Fortra such as CCSS, Robot Schedule, Robot Alert as well as others such as Nagios, Halcyon, or similar products.
\n- Perform system tuning, performance analysis, and capacity planning for IBMi systems and logical partitions.
\n- Provide Tier 3 support for escalating customer, operations, and application issues.
\n- Assist with object-level implementations while following IBMi object-level security best practices.
\n- Manage multiple workstreams while maintaining focus on timely, accurate, and high-quality results.
\n- Communicate clearly and professionally in a large enterprise and customer-facing environment.
\n- Participate in 24/7 on-call support rotation as required.
\n- Perform basic IBM Power System hardware maintenance and support activities.
\n- Understand, recommend, and implement IBMi system and user security best practices.
\n- Provide technical support, training, and direction to NOC staff and other team members.
\n- Configure LPAR’s and configure systems using both traditional Hardware Management Console and Virtual HMC.
\n- Work directly with vendor support organizations to troubleshoot and resolve technical issues.
\n- Strong working knowledge of IBM BRMS Enterprise environments a plus.
\n
\n
Education And Experience
\n
\n- Minimum of ten (10) years of hands-on experience administering and supporting IBM Power Systems and IBMi environments.
\n
\n
\n- Strong knowledge of IBMi Power Systems administration, troubleshooting, and performance management.
\n- Strong knowledge of IBMi high availability setup, configuration, administration, and troubleshooting using MIMIX, iTERA, PowerHA, or similar technologies.
\n- Proficiency in planning and executing IBMi operating system upgrades, HMC updates, firmware updates, and related infrastructure maintenance.
\n- Proficiency in IBMi work management, including subsystems, job queues, job scheduling, job monitoring, and performance tuning.
\n- Strong knowledge of network protocols, TCP/IP configuration, and NETSTAT troubleshooting within IBMi environments.
\n- Knowledge of IBMi networked systems, access controls, security guidelines, and administrative procedures.
\n- Experience troubleshooting complex technical issues involving IBMi-based critical applications, operating system components, hardware, storage, and connectivity.
\n- Experience with PowerVM and VIOS is preferred.
\n- Experience with PowerVC, IBM PowerVS, and Live Partition Mobility(LPM) is preferred.
\n- Experience with LPAR design, build, configuration, and validation is preferred.
\n- Ability to prioritize and balance multiple tasks in a fast-paced, customer-focused environment.
\n- Ability to establish and maintain strong working relationships with other LightEdge employees, customers, vendors, and technical teams.
\n- Strong commitment to excellent customer service.
\n- Ability to work effectively in a team-oriented environment while also operating independently when needed.
\n
\n
LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
","openingPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.","descriptionBody":"\n
LightEdge is looking for experienced technical individuals for our IBMi – Sr. Midrange Engineer position! As a part of the Lightedge team, this role is responsible for understanding client business and technical requirements, developing technical designs based on best practices, implementing solutions, creating documentation, and communicating effectively with both internal teams and clients.
\n
The ideal candidate will have a minimum of ten (10) years of hands-on experience supporting IBM Power System environments, IBMi systems, and related infrastructure. This position is primarily responsible for the administration, maintenance, and support of IBM Power Systems running IBMi, including multiple logical partitions, message handling, command-line utilities, work management, job and print control, device management, system configuration, security administration, backup and recovery, Client Access applications, external process and file transfer integrations, as well as OS and PTF management.
\n
Strong knowledge of TCP/IP networking is required. Experience with replication and high availability solutions such as MIMIX, iTERA, PowerHA, or similar technologies is also required.
\n
Responsibilities
\n
\n- Design, implement, administer, and support various aspects of the IBMi platform.
\n- Maintain and deploy IBMi operating system upgrades, cumulative PTF packages, group PTFs, and individual fixes.
\n- Design, administer, and troubleshoot IBMi backup and recovery solutions (BRMS) at an expert level, including Full System Flash Copy, VTL, and enterprise tape library architectures.
\n- Support replication and high availability software such as MIMIX, iTERA, PowerHA, or similar solutions. Emphasis on MIMIX and Power HA is a plus.
\n- Support monitoring, automation, scheduling, and operations tools from Fortra such as CCSS, Robot Schedule, Robot Alert as well as others such as Nagios, Halcyon, or similar products.
\n- Perform system tuning, performance analysis, and capacity planning for IBMi systems and logical partitions.
\n- Provide Tier 3 support for escalating customer, operations, and application issues.
\n- Assist with object-level implementations while following IBMi object-level security best practices.
\n- Manage multiple workstreams while maintaining focus on timely, accurate, and high-quality results.
\n- Communicate clearly and professionally in a large enterprise and customer-facing environment.
\n- Participate in 24/7 on-call support rotation as required.
\n- Perform basic IBM Power System hardware maintenance and support activities.
\n- Understand, recommend, and implement IBMi system and user security best practices.
\n- Provide technical support, training, and direction to NOC staff and other team members.
\n- Configure LPAR’s and configure systems using both traditional Hardware Management Console and Virtual HMC.
\n- Work directly with vendor support organizations to troubleshoot and resolve technical issues.
\n- Strong working knowledge of IBM BRMS Enterprise environments a plus.
\n
\n
Education And Experience
\n
\n- Minimum of ten (10) years of hands-on experience administering and supporting IBM Power Systems and IBMi environments.
\n
\n
\n- Strong knowledge of IBMi Power Systems administration, troubleshooting, and performance management.
\n- Strong knowledge of IBMi high availability setup, configuration, administration, and troubleshooting using MIMIX, iTERA, PowerHA, or similar technologies.
\n- Proficiency in planning and executing IBMi operating system upgrades, HMC updates, firmware updates, and related infrastructure maintenance.
\n- Proficiency in IBMi work management, including subsystems, job queues, job scheduling, job monitoring, and performance tuning.
\n- Strong knowledge of network protocols, TCP/IP configuration, and NETSTAT troubleshooting within IBMi environments.
\n- Knowledge of IBMi networked systems, access controls, security guidelines, and administrative procedures.
\n- Experience troubleshooting complex technical issues involving IBMi-based critical applications, operating system components, hardware, storage, and connectivity.
\n- Experience with PowerVM and VIOS is preferred.
\n- Experience with PowerVC, IBM PowerVS, and Live Partition Mobility(LPM) is preferred.
\n- Experience with LPAR design, build, configuration, and validation is preferred.
\n- Ability to prioritize and balance multiple tasks in a fast-paced, customer-focused environment.
\n- Ability to establish and maintain strong working relationships with other LightEdge employees, customers, vendors, and technical teams.
\n- Strong commitment to excellent customer service.
\n- Ability to work effectively in a team-oriented environment while also operating independently when needed.
\n
\n
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
","categories":{"commitment":"Full Time","location":"California","team":"Sales - NAS","allLocations":["California"]},"createdAt":1773070016265,"descriptionPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.\n\nAbout Us:\nWe are a private cloud and datacenter provider that is focused on helping our customers bridge the gap between innovation and legacy IT.\nWe serve the most highly regulated industries in the US, including but not limited to, finance/banking, healthcare, and software-as-a-service.\n \nOur unique approach aligns prospects need to innovate and better leverage technology to be more competitive in their space while maintaining “always-on” legacy environments.\n \nOur sellers follow a well-defined sales process that helps them identify the customer's unique needs. Our sales leadership team is dedicated to furthering personal development and team success.\n \nThe Opportunity:\nWe are searching for an experienced Sales Executive that has a drive to help solve complex problems with prospects in the industries listed above. You will join a high-energy, fast moving sales team while advancing deals through the sales cycle in collaboration with account teams, sales engineers, and partners. Advancement within LightEdge, engagement with executive business leaders, and self-development are all core parts of the organizational culture. \n \n","description":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
About Us:
\nWe are a private cloud and datacenter provider that is focused on helping our customers bridge the gap between innovation and legacy IT.
\nWe serve the most highly regulated industries in the US, including but not limited to, finance/banking, healthcare, and software-as-a-service.
\n
\nOur unique approach aligns prospects need to innovate and better leverage technology to be more competitive in their space while maintaining “always-on” legacy environments.
\n
\nOur sellers follow a well-defined sales process that helps them identify the customer's unique needs. Our sales leadership team is dedicated to furthering personal development and team success.
\n
\nThe Opportunity:
\nWe are searching for an experienced Sales Executive that has a drive to help solve complex problems with prospects in the industries listed above. You will join a high-energy, fast moving sales team while advancing deals through the sales cycle in collaboration with account teams, sales engineers, and partners. Advancement within LightEdge, engagement with executive business leaders, and self-development are all core parts of the organizational culture.
\n
","id":"652a7ab9-b76f-4e1a-ae49-0e3c2684729b","lists":[{"text":"You Will ","content":"\nOwn the entire sales process from prospecting to close\nProspect into mid-market to small enterprise companies to supplement the lead flow provided by the Marketing and Channel teams\nDevelop a deep comprehension of customer's business & identify business drivers behind technology initiatives\nWork closely with members of the sales team, multiple technical resources & departmental teams to ensure you are aligned with the prospect’s business drivers\nEnsure high forecasting accuracy and consistency\n"},{"text":"You Are","content":"\nSomeone with 3-5+ years closing experience selling to mid-market to small enterprise organizations\nDriven and have met/exceeded direct sales goals\nExperienced in selling into heavily regulated organizations with the ability to win new logos\nAre curious, a problem solver, optimistic and coachable \n"},{"text":"Bonus Points","content":"\nPrevious experience with IaaS/Datacenter sales\nFamiliarity with the challenger sale\nC-level/Executive sales background\nExperience with Salesforce, Outreach, Chorus.ai\n"}],"salaryRange":{"min":95000,"max":135000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
\nOn-Target Earnings (OTE): $190,000 – $270,000 annually (includes base + commission)
\nCommission: Uncapped commission based on sales performance.
\nBenefits: health insurance, 401(k), Flexible Time Off, monthly cell phone reimbursement, bonus eligibility
","salaryDescriptionPlain":" \nOn-Target Earnings (OTE): $190,000 – $270,000 annually (includes base + commission)\nCommission: Uncapped commission based on sales performance.\nBenefits: health insurance, 401(k), Flexible Time Off, monthly cell phone reimbursement, bonus eligibility\n","text":"Strategic Account Executive, New Logo","country":"US","workplaceType":"hybrid","opening":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
","openingPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.","descriptionBody":"About Us:
\nWe are a private cloud and datacenter provider that is focused on helping our customers bridge the gap between innovation and legacy IT.
\nWe serve the most highly regulated industries in the US, including but not limited to, finance/banking, healthcare, and software-as-a-service.
\n
\nOur unique approach aligns prospects need to innovate and better leverage technology to be more competitive in their space while maintaining “always-on” legacy environments.
\n
\nOur sellers follow a well-defined sales process that helps them identify the customer's unique needs. Our sales leadership team is dedicated to furthering personal development and team success.
\n
\nThe Opportunity:
\nWe are searching for an experienced Sales Executive that has a drive to help solve complex problems with prospects in the industries listed above. You will join a high-energy, fast moving sales team while advancing deals through the sales cycle in collaboration with account teams, sales engineers, and partners. Advancement within LightEdge, engagement with executive business leaders, and self-development are all core parts of the organizational culture.
\n
","descriptionBodyPlain":"About Us:\nWe are a private cloud and datacenter provider that is focused on helping our customers bridge the gap between innovation and legacy IT.\nWe serve the most highly regulated industries in the US, including but not limited to, finance/banking, healthcare, and software-as-a-service.\n \nOur unique approach aligns prospects need to innovate and better leverage technology to be more competitive in their space while maintaining “always-on” legacy environments.\n \nOur sellers follow a well-defined sales process that helps them identify the customer's unique needs. Our sales leadership team is dedicated to furthering personal development and team success.\n \nThe Opportunity:\nWe are searching for an experienced Sales Executive that has a drive to help solve complex problems with prospects in the industries listed above. You will join a high-energy, fast moving sales team while advancing deals through the sales cycle in collaboration with account teams, sales engineers, and partners. Advancement within LightEdge, engagement with executive business leaders, and self-development are all core parts of the organizational culture. \n \n","hostedUrl":"https://jobs.lever.co/lightedge/652a7ab9-b76f-4e1a-ae49-0e3c2684729b","applyUrl":"https://jobs.lever.co/lightedge/652a7ab9-b76f-4e1a-ae49-0e3c2684729b/apply"},{"additional":"","additionalPlain":"","categories":{"location":"Chaska, MN","team":"Operations","allLocations":["Chaska, MN"]},"createdAt":1775750721798,"descriptionPlain":" The Support Technician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services. This is a cross functional role across multiple infrastructure platforms for virtualization, backup and recovery, network and firewall, and storage. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.\n \nIf you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! \n","description":" The Support Technician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services. This is a cross functional role across multiple infrastructure platforms for virtualization, backup and recovery, network and firewall, and storage. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.
\n
\nIf you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you!
","id":"1f9824b7-2388-47b1-9827-83561aec37d6","lists":[{"text":"Responsibilities ","content":"\nFollow and respond to Triage team issue and request assignment and escalation closely within Service Level Agreements (SLA)\nEngage with Lightedge customers on the phone, in person, virtual meetings, and through the customer portal and ServiceNow to resolve issues and requests\nInstall hardware upgrades and parts replacements into existing equipment\nSupport complex customer environments utilizing a variety of IT Cloud infrastructure platforms and technologies\nPerform Network, Operating System, SAN Storage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for Lightedge managed customers and internal systems\nCreate and update internal documentation of procedures, solutions to common problems, and customer-facing support materials\nMaintain Data Center facility access for Lightedge employees and customers following the defined processes\nAccurately and professionally document all communication with customers as initial response, regular updates, and resolution notes within SLAs\nEscalate to other teams per procedure following and maintaining SLAs\nPartner with the Lightedge Training department in recommending additions or modifications to existing technician and engineer training programs\nExpand and maintain technical knowledge needed to support rapidly changing technical needs of customers. Continue as a lifelong learner through multiple training opportunities\nProvide after-hours support as part of an operations on-call rotation to maintain high availability of services\n"},{"text":"Requirements","content":"\n3-5 years of experience in a technical support role with a focus on system administration or networking\nIntermediate knowledge supporting and administering in some of these areas:\nIBM i, Windows, Unix, and/or Linux server Operating Systems\nIBM operations for scheduled jobs and tasks\nVirtualization technologies (VMware, Nutanix AHV, or HyperV)\nServer hardware (Dell, HPE, Lenovo, etc)\nLAN/WAN Networks (Cisco, Juniper, Arista, etc)\nFirewalls (Palo Alto, Fortigate, Cisco ASA, etc)\nWeb services (Apache, IIS, etc)\nDatabases (MySQL, MS SQL, Mongo, etc)\nIPSEC and SSL VPN\nLoad Balancers (F5, NSX, etc)\nExcellent written and verbal communication skills\nProblem solving skills and the ability to prioritize\nCustomer service\nPossess the ability to comprehend and execute documented escalation procedures under pressure\n"}],"salaryRange":{"min":25,"max":29,"currency":"USD","interval":"per-hour-wage"},"text":"Support Technician","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":" The Support Technician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services. This is a cross functional role across multiple infrastructure platforms for virtualization, backup and recovery, network and firewall, and storage. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.
\n
\nIf you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you!
","descriptionBodyPlain":" The Support Technician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services. This is a cross functional role across multiple infrastructure platforms for virtualization, backup and recovery, network and firewall, and storage. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.\n \nIf you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! \n","hostedUrl":"https://jobs.lever.co/lightedge/1f9824b7-2388-47b1-9827-83561aec37d6","applyUrl":"https://jobs.lever.co/lightedge/1f9824b7-2388-47b1-9827-83561aec37d6/apply"},{"additional":"","additionalPlain":"","categories":{"location":"Kansas City, Missouri","team":"Operations","allLocations":["Kansas City, Missouri","Lenexa, KS"]},"createdAt":1778619515682,"descriptionPlain":"The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers. \nThis individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. This position reports to the Manager of Support and Triage. \n","description":"The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers.
\nThis individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. This position reports to the Manager of Support and Triage.
","id":"6ff625a5-924f-40d1-a881-b4a11fa021ae","lists":[{"text":"Responsibilities","content":"\nPartner with the Manager of Triage and Support to help develop and coach the teams to deliver exceptional customer experiences \nEnsure that escalations occur appropriately and consistently \nStay abreast of current cloud provider technologies \nEnsure completion of overnight maintenance and scheduled tasks \nSupport the teams by assisting in training, team meetings, and on-call responsibilities \nRespond to all major incidents as the Communication Manager while on shift to create and send incident notices and updates to internal and external customers \nEnsure departmental policies, procedures, and documentation accurately reflect current practices. Develop changes and/or modifications when appropriate \nAudit and maintain integrity of operations-centric data in all tools and systems, including proper closure of tickets/tasks with updates \nAssist with the development of workflows and procedures for team based on industry standard ITSM framework \nMaintain shift coverage schedule for employees, including coordinating coverage for time off requests and approving timesheets \nConduct performance reviews for team members \nLead by doing, and actively work customer cases while maintaining technical knowledge needed to function as a member of the team \n"},{"text":"Education and Experience","content":"\n2 years of technical and customer technical support supervisor experience, preferably with Data Center technologies or in a NOC environment \n2 years’ experience managing a technical team \nBasic knowledge of, or 2 years’ experience supporting and administering any of the following: \nServiceNow (Incident, Event, Case, Interactions, Publications, Configuration Management, etc) \nWindows, Linux, and/or IBMi server Operating Systems \nVirtualization technologies (VMware, Nutanix, or Hyper-V) \nServer Hardware (Dell or HP) \nAWS/Azure \nBackup (Veeam, Commvault, and Carbonite/eVault) \nWAN/LAN/SDWAN Networks \nFirewalls (Cisco ASA, Fortigate, Sonicwall, Palo Alto) \nMonitoring (Zabbix, ScienceLogic, Nagios, etc) \nFile and SAN Storage hardware (Pure, NetApp, IBM) \nApplicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.\n"}],"text":"Triage and Support Supervisor (Night Shift)","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers.
\nThis individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. This position reports to the Manager of Support and Triage.
","descriptionBodyPlain":"The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers. \nThis individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. This position reports to the Manager of Support and Triage. \n","hostedUrl":"https://jobs.lever.co/lightedge/6ff625a5-924f-40d1-a881-b4a11fa021ae","applyUrl":"https://jobs.lever.co/lightedge/6ff625a5-924f-40d1-a881-b4a11fa021ae/apply"},{"additional":"","additionalPlain":"","categories":{"location":"Des Moines, Iowa","team":"Operations","allLocations":["Des Moines, Iowa"]},"createdAt":1778619485202,"descriptionPlain":"The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers. \nThis individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. This position reports to the Manager of Support and Triage. \n","description":"The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers.
\nThis individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. This position reports to the Manager of Support and Triage.
","id":"8a4f454a-d8bb-404c-b245-270381b4f690","lists":[{"text":"Responsibilities","content":"\nPartner with the Manager of Triage and Support to help develop and coach the teams to deliver exceptional customer experiences \nEnsure that escalations occur appropriately and consistently \nStay abreast of current cloud provider technologies \nEnsure completion of overnight maintenance and scheduled tasks \nSupport the teams by assisting in training, team meetings, and on-call responsibilities \nRespond to all major incidents as the Communication Manager while on shift to create and send incident notices and updates to internal and external customers \nEnsure departmental policies, procedures, and documentation accurately reflect current practices. Develop changes and/or modifications when appropriate \nAudit and maintain integrity of operations-centric data in all tools and systems, including proper closure of tickets/tasks with updates \nAssist with the development of workflows and procedures for team based on industry standard ITSM framework \nMaintain shift coverage schedule for employees, including coordinating coverage for time off requests and approving timesheets \nConduct performance reviews for team members \nLead by doing, and actively work customer cases while maintaining technical knowledge needed to function as a member of the team \n"},{"text":"Education and Experience","content":"\n2 years of technical and customer technical support supervisor experience, preferably with Data Center technologies or in a NOC environment \n2 years’ experience managing a technical team \nBasic knowledge of, or 2 years’ experience supporting and administering any of the following: \nServiceNow (Incident, Event, Case, Interactions, Publications, Configuration Management, etc) \nWindows, Linux, and/or IBMi server Operating Systems \nVirtualization technologies (VMware, Nutanix, or Hyper-V) \nServer Hardware (Dell or HP) \nAWS/Azure \nBackup (Veeam, Commvault, and Carbonite/eVault) \nWAN/LAN/SDWAN Networks \nFirewalls (Cisco ASA, Fortigate, Sonicwall, Palo Alto) \nMonitoring (Zabbix, ScienceLogic, Nagios, etc) \nFile and SAN Storage hardware (Pure, NetApp, IBM) \nApplicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.\n"}],"text":"Triage and Support Supervisor (Night Shift)","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers.
\nThis individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. This position reports to the Manager of Support and Triage.
","descriptionBodyPlain":"The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers. \nThis individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. This position reports to the Manager of Support and Triage. \n","hostedUrl":"https://jobs.lever.co/lightedge/8a4f454a-d8bb-404c-b245-270381b4f690","applyUrl":"https://jobs.lever.co/lightedge/8a4f454a-d8bb-404c-b245-270381b4f690/apply"},{"additional":"","additionalPlain":"","categories":{"location":"Austin, Texas","team":"Operations","allLocations":["Austin, Texas"]},"createdAt":1778619537669,"descriptionPlain":"The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers. \nThis individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. This position reports to the Manager of Support and Triage. \n","description":"The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers.
\nThis individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. This position reports to the Manager of Support and Triage.
","id":"d85fdcde-d158-4179-8249-6972059040d4","lists":[{"text":"Responsibilities","content":"\nPartner with the Manager of Triage and Support to help develop and coach the teams to deliver exceptional customer experiences \nEnsure that escalations occur appropriately and consistently \nStay abreast of current cloud provider technologies \nEnsure completion of overnight maintenance and scheduled tasks \nSupport the teams by assisting in training, team meetings, and on-call responsibilities \nRespond to all major incidents as the Communication Manager while on shift to create and send incident notices and updates to internal and external customers \nEnsure departmental policies, procedures, and documentation accurately reflect current practices. Develop changes and/or modifications when appropriate \nAudit and maintain integrity of operations-centric data in all tools and systems, including proper closure of tickets/tasks with updates \nAssist with the development of workflows and procedures for team based on industry standard ITSM framework \nMaintain shift coverage schedule for employees, including coordinating coverage for time off requests and approving timesheets \nConduct performance reviews for team members \nLead by doing, and actively work customer cases while maintaining technical knowledge needed to function as a member of the team \n"},{"text":"Education and Experience","content":"\n2 years of technical and customer technical support supervisor experience, preferably with Data Center technologies or in a NOC environment \n2 years’ experience managing a technical team \nBasic knowledge of, or 2 years’ experience supporting and administering any of the following: \nServiceNow (Incident, Event, Case, Interactions, Publications, Configuration Management, etc) \nWindows, Linux, and/or IBMi server Operating Systems \nVirtualization technologies (VMware, Nutanix, or Hyper-V) \nServer Hardware (Dell or HP) \nAWS/Azure \nBackup (Veeam, Commvault, and Carbonite/eVault) \nWAN/LAN/SDWAN Networks \nFirewalls (Cisco ASA, Fortigate, Sonicwall, Palo Alto) \nMonitoring (Zabbix, ScienceLogic, Nagios, etc) \nFile and SAN Storage hardware (Pure, NetApp, IBM) \nApplicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.\n"}],"text":"Triage and Support Supervisor (Night Shift)","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers.
\nThis individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. This position reports to the Manager of Support and Triage.
","descriptionBodyPlain":"The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers. \nThis individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. This position reports to the Manager of Support and Triage. \n","hostedUrl":"https://jobs.lever.co/lightedge/d85fdcde-d158-4179-8249-6972059040d4","applyUrl":"https://jobs.lever.co/lightedge/d85fdcde-d158-4179-8249-6972059040d4/apply"},{"additional":"","additionalPlain":"","categories":{"location":"Des Moines, Iowa","team":"Operations","allLocations":["Des Moines, Iowa","Kansas City, Missouri","Lenexa, KS","Austin, Texas"]},"createdAt":1780662202713,"descriptionPlain":"The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.\n","description":"The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.
","id":"915af298-2b13-472c-895d-85ec7aafcb2f","lists":[{"text":"Responsibilities","content":"\nServe as the initial point of contact for clients experiencing technical issues and their requests\nEngage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team\nProactively monitor, report, and triage alerts for customers and internal environments across multiple platforms\nProactively monitoring a wide variety of customers’ systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each\nEnsure related customer cases are associated properly with major incidents\nAccurately and professionally document all communication with customers\nFollow proper escalation procedures to platform engineers during an\nPerform other duties as assigned\n"},{"text":"Education & Experience ","content":"\nHigh School Diploma or equivalent\nEmpathetic customer service mindset and attitude\nA superior sense of urgency and customer sentiment\nExcellent written and verbal communication skills\nEnjoys teamwork and collaboration\nMust have excellent problem-solving skills and the ability to prioritize\nPossess the ability to comprehend and execute documented escalation procedures\nBasic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services.\n"},{"text":"Preferred Skills","content":"\nServiceNow and ITSM experience\nMonitoring Tools (Zabbix, ScienceLogic, Nagios, etc)\nCloud Technologies (AWS, Azure, Nutanix, VMware, etc.)\nIBM Power Technologies (IBM I and AIX) – IBM i Operations\n"}],"text":"Triage Technician","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.
","descriptionBodyPlain":"The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.\n","hostedUrl":"https://jobs.lever.co/lightedge/915af298-2b13-472c-895d-85ec7aafcb2f","applyUrl":"https://jobs.lever.co/lightedge/915af298-2b13-472c-895d-85ec7aafcb2f/apply"},{"additional":"","additionalPlain":"","categories":{"location":"Des Moines, Iowa","team":"Operations","allLocations":["Des Moines, Iowa","Chaska, MN","Austin, Texas","Lenexa, KS","St Louis, MO","Omaha, Nebraska","Kansas City, Missouri"]},"createdAt":1776537084920,"descriptionPlain":"The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.\n","description":"The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.
","id":"4e0317bf-34f8-4a24-afc1-a4ac1a532bca","lists":[{"text":"Responsibilities","content":"\nServe as the initial point of contact for clients experiencing technical issues and their requests\nEngage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team\nProactively monitor, report, and triage alerts for customers and internal environments across multiple platforms\nProactively monitoring a wide variety of customers’ systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each\nEnsure related customer cases are associated properly with major incidents\nAccurately and professionally document all communication with customers\nFollow proper escalation procedures to platform engineers during an\nPerform other duties as assigned\n"},{"text":"Education & Experience ","content":"\nHigh School Diploma or equivalent\nEmpathetic customer service mindset and attitude\nA superior sense of urgency and customer sentiment\nExcellent written and verbal communication skills\nEnjoys teamwork and collaboration\nMust have excellent problem-solving skills and the ability to prioritize\nPossess the ability to comprehend and execute documented escalation procedures\nBasic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services.\nApplicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.\n"},{"text":"Preferred Skills","content":"\nServiceNow and ITSM experience\nMonitoring Tools (Zabbix, ScienceLogic, Nagios, etc)\nCloud Technologies (AWS, Azure, Nutanix, VMware, etc.)\nIBM Power Technologies (IBM I and AIX) – IBM i Operations\n"}],"text":"Triage Technician - IBM Operations (Night Shift)","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.
","descriptionBodyPlain":"The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.\n","hostedUrl":"https://jobs.lever.co/lightedge/4e0317bf-34f8-4a24-afc1-a4ac1a532bca","applyUrl":"https://jobs.lever.co/lightedge/4e0317bf-34f8-4a24-afc1-a4ac1a532bca/apply"},{"additionalPlain":"With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.","additional":"With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
","categories":{"commitment":"Full Time","location":"Austin, Texas","team":"Operations","allLocations":["Austin, Texas","Dallas, Texas","Delaware","Des Moines, Iowa","Florida","Georgia","Kansas City, Missouri","Lenexa, KS","Nashville, TN","North Carolina","Omaha, Nebraska","Raleigh, North Carolina","Phoenix, Arizona","St Louis, MO"]},"createdAt":1779982226596,"descriptionPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.\n\nLightedge is seeking a Virtualization Engineer II to support the administration, operational support, and lifecycle management of VMware-based cloud infrastructure platforms with a strong focus on VMware Cloud Foundation (VCF). This role will support ongoing VCF initiatives and operational growth as Lightedge continues expanding VCF-based service offerings throughout 2026 and beyond.\nThe ideal candidate will possess solid experience with VMware virtualization technologies and demonstrate foundational knowledge of VMware Cloud Foundation concepts, including vSphere, vSAN, NSX, and SDDC lifecycle operations. This role will work closely with senior engineering staff, implementation teams, vendors, and customers to support operational excellence across enterprise virtualization environments.\nThis position is well-suited for engineers looking to further develop expertise within modern software-defined data center (SDDC) and VCF environments while operating in a 24x7x365 enterprise managed services environment.\n","description":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
\n
Lightedge is seeking a Virtualization Engineer II to support the administration, operational support, and lifecycle management of VMware-based cloud infrastructure platforms with a strong focus on VMware Cloud Foundation (VCF). This role will support ongoing VCF initiatives and operational growth as Lightedge continues expanding VCF-based service offerings throughout 2026 and beyond.
\n
The ideal candidate will possess solid experience with VMware virtualization technologies and demonstrate foundational knowledge of VMware Cloud Foundation concepts, including vSphere, vSAN, NSX, and SDDC lifecycle operations. This role will work closely with senior engineering staff, implementation teams, vendors, and customers to support operational excellence across enterprise virtualization environments.
\n
This position is well-suited for engineers looking to further develop expertise within modern software-defined data center (SDDC) and VCF environments while operating in a 24x7x365 enterprise managed services environment.
\n
\n- Support operational management and lifecycle administration of VMware Cloud Foundation (VCF) environments within existing production infrastructure.
\n- Assist with installation, configuration, and validation of vSphere, vSAN, NSX-T, and associated virtualization infrastructure components.
\n- Participate in infrastructure upgrades, patching, and lifecycle management activities using SDDC Manager and related VMware tooling.
\n- Collaborate with implementation and engineering teams during onboarding, expansion, and transition activities for VCF-based environments.
\n- Troubleshoot virtualization, compute, storage, and networking issues within production environments.
\n- Collaborate with cloud, networking, security, and storage teams to support integrated infrastructure delivery.
\n- Participate in incident response, escalation support, and root cause analysis efforts.
\n- Participate in scheduled customer-facing technical calls, troubleshooting sessions, maintenance activities, and escalation discussions as required.
\n- Collaborate with customers, vendors, and internal technical teams during operational support activities and infrastructure issue resolution.
\n- Coordinate with hardware, software, and support vendors by opening and managing support cases and facilitating troubleshooting efforts through resolution.
\n- Develop and maintain technical documentation, operational procedures, and runbooks.
\n- Participate in a shared 24x7x365 on-call rotation with other virtualization engineers. Current rotation scheduling is approximately one week of primary on-call coverage every six weeks, subject to team size and operational needs.
\n- Support scheduled after-hours maintenance activities and infrastructure upgrades as required.
\n- Contribute to process improvement and operational standardization initiatives.
\n- Maintain awareness of evolving VMware and VCF platform capabilities and best practices.
\n- Ability to support secure, compliance-driven enterprise environments.
\n
"},{"text":"Qualifications: ","content":"\n
\n- 3+ years of enterprise virtualization or infrastructure engineering experience.
\n- Hands-on experience supporting VMware vSphere environments in enterprise production environments.
\n- Foundational understanding of VMware Cloud Foundation (VCF) architecture and operational concepts.
\n- Experience with one or more of the following:
\n\n- VMware vSphere
\n- vSAN
\n- NSX-T
\n- SDDC Manager
\n\n- Experience supporting infrastructure in highly available production environments.
\n- Understanding of networking fundamentals including VLANs, routing, and firewall concepts.
\n- Strong troubleshooting and problem-solving skills.
\n- Experience working within structured change management processes.
\n- Comfortable participating in scheduled customer-facing technical discussions and working sessions related to operational support and infrastructure maintenance.
\n- Experience working directly with technology vendors and managing support cases through resolution.
\n- Ability to create and maintain technical documentation.
\n- Strong communication and collaboration skills, including the ability to effectively interact with customers, vendors, and cross-functional technical teams.
\n\n
\n
\n- Exposure to VMware Cloud Foundation (VCF) implementation, onboarding, or environment expansion activities.
\n- VMware certifications such as VCP-DCV, VCP-VCF, or progress toward VMware Cloud Foundation certification paths.
\n- Experience with VMware Aria / vRealize components.
\n- Experience with VMware Aria Operations and other virtualization infrastructure monitoring and performance management platforms.
\n- Foundational awareness or exposure to VMware Kubernetes offerings including VMware Kubernetes Service (VKS) and/or Tanzu Kubernetes Grid (TKG).
\n- Familiarity with automation or scripting tools such as PowerShell, PowerCLI, or Python.
\n- Experience supporting Dell VxRail infrastructure platforms.
\n- Familiarity with Dell OpenManage Enterprise (OME) or similar infrastructure management platforms.
\n- Experience in managed services, hosting, or service provider environments.
\n- Familiarity with enterprise storage platforms and software-defined data center (SDDC) operations.
\n- Familiarity with enterprise backup, disaster recovery, and replication platforms such as Veeam, Zerto, VMware Cloud Director Availability (VCDA), and Commvault.
\n- Familiarity with modern AI-assisted productivity and operational tools, such as ChatGPT or similar platforms, for process improvement, documentation, troubleshooting assistance, and operational efficiency.
\n- Understanding of security and compliance best practices within enterprise infrastructure environments.
\n\n
\n
\n- Strong technical curiosity and willingness to learn.
\n- Ability to operate effectively within team-based operational environments.
\n- Ownership mindset and attention to detail.
\n- Effective communication during operational incidents and maintenance activities.
\n- Professional communication skills in customer-facing and vendor-facing situations.
\n- Ability to remain composed and effective during operational escalations and troubleshooting efforts.
\n- Ability to balance project work and operational responsibilities.
\n- Continuous improvement orientation and adaptability to evolving technologies.
\n- Openness to adopting new technologies and AI-assisted workflows that improve operational effectiveness and team efficiency.
\n\n
LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
","openingPlain":"LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.\nIf you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.","descriptionBody":"\n
Lightedge is seeking a Virtualization Engineer II to support the administration, operational support, and lifecycle management of VMware-based cloud infrastructure platforms with a strong focus on VMware Cloud Foundation (VCF). This role will support ongoing VCF initiatives and operational growth as Lightedge continues expanding VCF-based service offerings throughout 2026 and beyond.
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The ideal candidate will possess solid experience with VMware virtualization technologies and demonstrate foundational knowledge of VMware Cloud Foundation concepts, including vSphere, vSAN, NSX, and SDDC lifecycle operations. This role will work closely with senior engineering staff, implementation teams, vendors, and customers to support operational excellence across enterprise virtualization environments.
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This position is well-suited for engineers looking to further develop expertise within modern software-defined data center (SDDC) and VCF environments while operating in a 24x7x365 enterprise managed services environment.
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