[{"additionalPlain":"If this sounds like you then we'd love to hear from you.\n\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.\n","additional":"If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
","categories":{"commitment":"Full-time","department":"Commercial 🤝","location":"London","team":"Business Development","allLocations":["London","Berlin","Paris"]},"createdAt":1772800166331,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken powers some of the most innovative global developments in energy.\n\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\nKrakenFlex\n\nThe energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change. \n\nOur aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.\n\nWe have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry. \n\n\nAs we enter the stage of rapid commercialisation and customer account growth we are now looking for an exceptional person to increase our European new business presence and pipeline (utilities and asset owners). You will be taking on responsibility for generating, nurturing and closing deals across the region.\n \nYou will be empowered to help at every level of our organisation; working collaboratively with our senior leadership and management teams, and across our business development, delivery and technical teams to design and deliver customer oriented propositions that exponentially grow our client base and market share. \n","description":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
KrakenFlex
The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.
Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.
We have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry.
As we enter the stage of rapid commercialisation and customer account growth we are now looking for an exceptional person to increase our European new business presence and pipeline (utilities and asset owners). You will be taking on responsibility for generating, nurturing and closing deals across the region.
\n
\nYou will be empowered to help at every level of our organisation; working collaboratively with our senior leadership and management teams, and across our business development, delivery and technical teams to design and deliver customer oriented propositions that exponentially grow our client base and market share.
","id":"a2b9be86-9b82-4730-9313-ce5b4c91c555","lists":[{"text":"What you'll do:","content":"\nDevelop and deliver new leads through your own pre-existing power market network and inbound and outbound channels\nDevelop and deliver excellent in person and remote pitches, which have clearly defined value proposition and show an in depth understanding our our solution, power markets and how we solves customer needs\nAbility coordinate internal team members (and when required ‘self respond’ to formal tenders) such as RFI’s and RFP’s\nIdentify and develop valuable key stakeholder relationships with potential customers and in turn, influence decision making process\nWork with all functions within Kraken to ensure that you are pitching the ‘latest and greatest’ our platform has to offer and utilise SME’s in the sales process to enhance market and technical value propositions\nWork with management and executive teams to develop our customer proposition, ensuring value creation for the business and outstanding satisfaction for the customer\nPrepare and present new business performance / forecast reports defining action plans to improve number of deals closing and annual recurring revenue\nTake existing pricing models and tailor them based on your understanding of the prospects needs to create optimal commercial proposalsLead contract negotiations, through to close\n"},{"text":"What you'll need:","content":"\n\nProven experience as a SaaS Sales Lead within the energy sector, with a strong track record of selling into integrated utilities, data centres, and/or energy flexibility orchestration environments.
\n\n\nDeep understanding of energy-related software solutions and the IT stack of regulated utilities.
\n\n\nDemonstrated ability to lead high-impact executive-level pitches and presentations.
\n\n\nStrong command of modern business development methodologies.
\n\n\nExpertise in discovery and qualification processes to assess product fit vs customer needs.
\n\n\nExperience developing compelling, market-leading customer engagement propositions, including RFIs and RFPs, and mobilising cross-functional teams for successful delivery.
\n\n\nHands-on experience in commercial, pricing, and legal negotiations for complex enterprise deals.
\n\n\nExcellent communication skills, with the ability to summarise complex technical and commercial challenges into clear, actionable plans.
\n\n\nStrong risk management and stakeholder negotiation skills, balancing competing internal and external priorities.
\n\n\nProfessional proficiency in English and at least one additional European language.
\n\n"}],"text":"Business Development Lead - Gen","country":"GB","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
KrakenFlex
The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.
Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.
We have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken powers some of the most innovative global developments in energy.\n\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\nKrakenFlex\n\nThe energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change. \n\nOur aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.\n\nWe have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry. \n","descriptionBody":"As we enter the stage of rapid commercialisation and customer account growth we are now looking for an exceptional person to increase our European new business presence and pipeline (utilities and asset owners). You will be taking on responsibility for generating, nurturing and closing deals across the region.
\n
\nYou will be empowered to help at every level of our organisation; working collaboratively with our senior leadership and management teams, and across our business development, delivery and technical teams to design and deliver customer oriented propositions that exponentially grow our client base and market share.
","descriptionBodyPlain":"As we enter the stage of rapid commercialisation and customer account growth we are now looking for an exceptional person to increase our European new business presence and pipeline (utilities and asset owners). You will be taking on responsibility for generating, nurturing and closing deals across the region.\n \nYou will be empowered to help at every level of our organisation; working collaboratively with our senior leadership and management teams, and across our business development, delivery and technical teams to design and deliver customer oriented propositions that exponentially grow our client base and market share. \n","hostedUrl":"https://jobs.lever.co/kraken123/a2b9be86-9b82-4730-9313-ce5b4c91c555","applyUrl":"https://jobs.lever.co/kraken123/a2b9be86-9b82-4730-9313-ce5b4c91c555/apply"},{"additionalPlain":"If this sounds like you then we'd love to hear from you.\n\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.\n","additional":"If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
","categories":{"commitment":"Full-time","department":"Commercial 🤝","location":"London","team":"Business Development","allLocations":["London","Berlin","Paris"]},"createdAt":1778575425312,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken powers some of the most innovative global developments in energy.\n\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\nKrakenFlex\n\nThe energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change. \n\nOur aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.\n\nWe have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry. \n\n\nAbout the Team\nYou will join a dynamic and collaborative team of energy enthusiasts committed to decarbonizing the grid. As a Lead, you will have the opportunity to shape the residential flex strategy and contribute directly to the success of our global mission.\nAbout the Role\n As the Business Development Lead for Residential Flex, you will be responsible for identifying, developing, and closing strategic partnerships that drive the growth of our residential flexibility portfolio. You will play a critical role in expanding our market presence by engaging with key stakeholders within energy retailers to integrate flexible residential assets into the grid ecosystem.\n","description":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
KrakenFlex
The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.
Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.
We have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry.
\n
About the Team
\n
You will join a dynamic and collaborative team of energy enthusiasts committed to decarbonizing the grid. As a Lead, you will have the opportunity to shape the residential flex strategy and contribute directly to the success of our global mission.
\n
About the Role
\nAs the Business Development Lead for Residential Flex, you will be responsible for identifying, developing, and closing strategic partnerships that drive the growth of our residential flexibility portfolio. You will play a critical role in expanding our market presence by engaging with key stakeholders within energy retailers to integrate flexible residential assets into the grid ecosystem.
Strategic Growth & Pipeline Management
\n\n\nProactively identify and originate new business opportunities within the residential flexibility sector targeting utilities.
\n\n\nBuild and manage a robust commercial pipeline, ensuring a steady flow of opportunities that align with company growth targets.
\n\n\nDevelop tailored value propositions to demonstrate the benefits of participating in residential demand-side response (DSR).
\n\n\nExecution & Negotiation
\n\n\nLead the end-to-end sales cycle, from initial outreach and qualification to contract negotiation and closing.
\n\n\nWork closely with legal and commercial teams to draft and finalize agreements, ensuring favorable terms and risk mitigation.
\n\n\n
\nMarket Intelligence & Product Feedback
\n\n\nStay abreast of regulatory developments, market trends, and competitive dynamics in the residential energy space.
\n\n\nTranslate market insights into actionable feedback for the Product and Engineering teams to influence the development of our residential flex offerings.
\n\n\nRepresent the company at industry events and forums to enhance brand visibility and stay connected with key market influencers.
\n\n\nLeverage deep industry knowledge to navigate the complex OEM landscape, specifically focusing on software-side integrations with EV, HVAC, and battery storage manufacturers.
\n\n"},{"text":"What you'll need ","content":"\n\n
\nExtensive experience in business development, commercial roles, or strategic account management within the energy industry or a related technology field.
\n\n
\nStrong understanding of energy flexibility, grid services, and the residential energy transition landscape.
\n\n
\nDemonstrated ability to close complex commercial deals and manage multi-stakeholder relationships.
\n\n
\nHighly analytical with the ability to understand and communicate technical concepts to non-technical audiences.
\n\n
\nEntrepreneurial spirit with a high degree of autonomy and the ability to thrive in a rapidly evolving market.
\n\n\n
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
KrakenFlex
The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.
Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.
We have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken powers some of the most innovative global developments in energy.\n\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\nKrakenFlex\n\nThe energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change. \n\nOur aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.\n\nWe have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry. \n","descriptionBody":"\n
About the Team
\n
You will join a dynamic and collaborative team of energy enthusiasts committed to decarbonizing the grid. As a Lead, you will have the opportunity to shape the residential flex strategy and contribute directly to the success of our global mission.
\n
About the Role
\nAs the Business Development Lead for Residential Flex, you will be responsible for identifying, developing, and closing strategic partnerships that drive the growth of our residential flexibility portfolio. You will play a critical role in expanding our market presence by engaging with key stakeholders within energy retailers to integrate flexible residential assets into the grid ecosystem.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"Paris","team":"Technical Delivery","allLocations":["Paris"]},"createdAt":1778174139681,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n\nThe Role: Join the Mission to Fix Energy\nIf you love making things better for customers, building great products, and bringing people together to find solutions, you’ve come to the right place.\n \nWe are a flat and agile organization and plan to remain this way. We are looking for Graduate Client Delivery Associates who want to be hands-on individual contributors. You won't be watching from the sidelines; you will be helping us build capability across our business with Kraken and other partners as we continue to grow. Our Delivery Associates are here to solve complex problems with great products.\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
The Role: Join the Mission to Fix Energy
\nIf you love making things better for customers, building great products, and bringing people together to find solutions, you’ve come to the right place.
\n
\nWe are a flat and agile organization and plan to remain this way. We are looking for Graduate Client Delivery Associates who want to be hands-on individual contributors. You won't be watching from the sidelines; you will be helping us build capability across our business with Kraken and other partners as we continue to grow. Our Delivery Associates are here to solve complex problems with great products.
","id":"1e7d8c6c-f316-466a-8bda-da4eb0386eb7","lists":[{"text":"What you'll do ","content":"\nMaster the Product: Dive deep into how Kraken works to identify problems and refine solutions that leverage our latest capabilities.\nCollaborate Across Teams: Work closely with our engineering teams, our clients, and our senior Delivery Leads to define and align on the product vision and strategy.\nTriage & Resolve: Act as a point of contact for technical development and issue resolution, ensuring client priorities are clearly communicated to our engineering domains.\nEnsure Continuous Improvement: Constantly review and adapt our approach to meet the evolving needs of both the customer and the business.\n"},{"text":"What you'll bring","content":"Since this is a graduate-level entry point, we prioritize attitude, aptitude, and soft skills:
\n\nRelentless Problem Solving: You don’t stop until you’ve found the \"why\" behind a problem and a way to fix it.\nInterest in Tech: You have a genuine interest in technology and a desire to learn how complex platforms are built and scaled to solve real-world problems.\nInfluencing Skills: You are a strong communicator who isn't afraid to challenge traditional ways of thinking or suggest a better way of doing things.\nAdaptability & Patience: Our clients are undergoing massive transformations. You have the patience to guide them through change and the agility to pivot when needed.\nCollaborative Spirit: You thrive in a \"flat\" environment where bringing the right people together is the only way to get the job done.\nInvincible Attitude: You are focused, driven, and possess the grit to see delivery goals through to completion in a fast paced environment\n"},{"text":"Delivery at Kraken ","content":"To find out a bit more about what our incredible Delivery team do at Kraken, please take a look at the videos with Jess, Alexandra and Gaël on our
Welcome to the Jungle page. There's also some extra information about Kraken in there.
Please take a look at this, as we have some questions to follow!!
\nPlease submit your resume in English 🇬🇧
"}],"text":"Client Delivery Associate (Graduate Program)","country":"FR","workplaceType":"onsite","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n","descriptionBody":"The Role: Join the Mission to Fix Energy
\nIf you love making things better for customers, building great products, and bringing people together to find solutions, you’ve come to the right place.
\n
\nWe are a flat and agile organization and plan to remain this way. We are looking for Graduate Client Delivery Associates who want to be hands-on individual contributors. You won't be watching from the sidelines; you will be helping us build capability across our business with Kraken and other partners as we continue to grow. Our Delivery Associates are here to solve complex problems with great products.
","descriptionBodyPlain":"The Role: Join the Mission to Fix Energy\nIf you love making things better for customers, building great products, and bringing people together to find solutions, you’ve come to the right place.\n \nWe are a flat and agile organization and plan to remain this way. We are looking for Graduate Client Delivery Associates who want to be hands-on individual contributors. You won't be watching from the sidelines; you will be helping us build capability across our business with Kraken and other partners as we continue to grow. Our Delivery Associates are here to solve complex problems with great products.\n","hostedUrl":"https://jobs.lever.co/kraken123/1e7d8c6c-f316-466a-8bda-da4eb0386eb7","applyUrl":"https://jobs.lever.co/kraken123/1e7d8c6c-f316-466a-8bda-da4eb0386eb7/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms ","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"Tokyo","team":"Technical Delivery","allLocations":["Tokyo"]},"createdAt":1765859318058,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nWe are looking for brilliant Client Delivery Leads across a number of areas (i.e. Billing/Payments/Communications/Commercials/Markets etc) to help us build an industry leading product experience for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place. \n \nWe are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products. \n \nThe Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.\n \nThey will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap. \n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
We are looking for brilliant Client Delivery Leads across a number of areas (i.e. Billing/Payments/Communications/Commercials/Markets etc) to help us build an industry leading product experience for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place.
\n
\nWe are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.
\n
\nThe Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.
\n
\nThey will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.
","id":"1653fd7b-783c-49b8-8609-580d997232e8","lists":[{"text":"What you'll do ","content":"\nWork closely with clients to deliver implementations, enhancements, and strategic support for their use of Kraken\nIdentify new ideas and technology to improve the product\nEnsure a balance between flexibility for the client and efficiency for the product\nSupport the business with issue resolution for the product\nSupport the engineering teams to deliver product features\nEnsure we are constantly reviewing and adapting to customer and business needs\n"},{"text":"What you'll have","content":"\nDegree qualified equivalent, with strong client delivery and/or product ownership experience\nStrong agile delivery experience and product management skills\nExperience of product management and customer journeys\nSolid understanding of technology and associated trends\nExcellent communications, collaboration and presentation skills\nStrong influencing skills and ability to challenge traditional ways of thinking\nExperience of working with significant complex delivery pipelines for clients\nPatience - our clients are undergoing huge transformations that take time and require our understanding \nLaser focus on clients, relentless problem solving, invincible attitude, a winner!\nConsulting experience is a plus \nJapanese and English speaking \nTravelling is required\n"}],"text":"Client Delivery Lead","country":"JP","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"We are looking for brilliant Client Delivery Leads across a number of areas (i.e. Billing/Payments/Communications/Commercials/Markets etc) to help us build an industry leading product experience for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place.
\n
\nWe are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.
\n
\nThe Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.
\n
\nThey will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.
","descriptionBodyPlain":"We are looking for brilliant Client Delivery Leads across a number of areas (i.e. Billing/Payments/Communications/Commercials/Markets etc) to help us build an industry leading product experience for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place. \n \nWe are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products. \n \nThe Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.\n \nThey will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap. \n","hostedUrl":"https://jobs.lever.co/kraken123/1653fd7b-783c-49b8-8609-580d997232e8","applyUrl":"https://jobs.lever.co/kraken123/1653fd7b-783c-49b8-8609-580d997232e8/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"Melbourne","team":"Technical Delivery","allLocations":["Melbourne"]},"createdAt":1762815661205,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n\nOur team\nMembers of the Kraken Tech team need to be shining examples and believe in decision making based on simplicity, customer benefit and efficiency. We are excited about how Kraken can change the lives of customers and operations teams in other companies and convinced that Kraken is the best answer, not only for companies, but as a tool to tackle the climate crisis. We are fundamentally changing the way that energy companies work. We put customer happiness and cost competitiveness first with great people, technology and ways of working. \n \nWho are we looking for?\nWe are looking for a brilliant mid-level Client Delivery Lead who has experience working with technical stakeholders (developers, QA, solution architects) within the Australian energy distribution sector. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place. \n \nWe are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products. \n \nThe Client Delivery Lead needs to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. \n \nThey will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap. \n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
Our team
\nMembers of the Kraken Tech team need to be shining examples and believe in decision making based on simplicity, customer benefit and efficiency. We are excited about how Kraken can change the lives of customers and operations teams in other companies and convinced that Kraken is the best answer, not only for companies, but as a tool to tackle the climate crisis. We are fundamentally changing the way that energy companies work. We put customer happiness and cost competitiveness first with great people, technology and ways of working.
\n
\nWho are we looking for?
\nWe are looking for a brilliant mid-level Client Delivery Lead who has experience working with technical stakeholders (developers, QA, solution architects) within the Australian energy distribution sector. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place.
\n
\nWe are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.
\n
\nThe Client Delivery Lead needs to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.
\n
\nThey will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.
","id":"c61fa6f9-81e7-4d7c-96b1-f4ccaf04595e","lists":[{"text":"What you'll do","content":"\nWork closely with clients to deliver implementations, enhancements, and strategic support for their use of Kraken\nIdentify new ideas and technology to improve the product\nEnsure a balance between flexibility for the client and efficiency for the product\nSupport the business with issue resolution for the product\nSupport the engineering teams to deliver product features\nEnsure we are constantly reviewing and adapting to customer and business needs\n"},{"text":"What you'll have","content":"\nExperience delivering tech in energy distribution is preferred\nIdeally, experience in or understanding of meter to cash processes in distributors\nStrong influencing skills and ability to challenge traditional ways of thinking\nExperience of working with significant complex delivery pipelines for clients\nStrong agile delivery experience and product management skills\nExperience of product management and customer journeys\nExperience working with technical stakeholders (developers, QA, solution architects)\nSolid understanding of technology and associated trends\nExcellent communications, collaboration and presentation skills\nDegree qualified equivalent, with strong client delivery and/or product ownership experience\nPatience - our clients are undergoing huge transformations that take time and require our understanding \nConsulting experience is a plus \n"}],"text":"Client Delivery Lead - Kraken Distribution","country":"AU","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n","descriptionBody":"Our team
\nMembers of the Kraken Tech team need to be shining examples and believe in decision making based on simplicity, customer benefit and efficiency. We are excited about how Kraken can change the lives of customers and operations teams in other companies and convinced that Kraken is the best answer, not only for companies, but as a tool to tackle the climate crisis. We are fundamentally changing the way that energy companies work. We put customer happiness and cost competitiveness first with great people, technology and ways of working.
\n
\nWho are we looking for?
\nWe are looking for a brilliant mid-level Client Delivery Lead who has experience working with technical stakeholders (developers, QA, solution architects) within the Australian energy distribution sector. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place.
\n
\nWe are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.
\n
\nThe Client Delivery Lead needs to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.
\n
\nThey will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.
","descriptionBodyPlain":"Our team\nMembers of the Kraken Tech team need to be shining examples and believe in decision making based on simplicity, customer benefit and efficiency. We are excited about how Kraken can change the lives of customers and operations teams in other companies and convinced that Kraken is the best answer, not only for companies, but as a tool to tackle the climate crisis. We are fundamentally changing the way that energy companies work. We put customer happiness and cost competitiveness first with great people, technology and ways of working. \n \nWho are we looking for?\nWe are looking for a brilliant mid-level Client Delivery Lead who has experience working with technical stakeholders (developers, QA, solution architects) within the Australian energy distribution sector. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place. \n \nWe are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products. \n \nThe Client Delivery Lead needs to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. \n \nThey will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap. \n","hostedUrl":"https://jobs.lever.co/kraken123/c61fa6f9-81e7-4d7c-96b1-f4ccaf04595e","applyUrl":"https://jobs.lever.co/kraken123/c61fa6f9-81e7-4d7c-96b1-f4ccaf04595e/apply"},{"additionalPlain":"If this sounds like you then we'd love to hear from you.\n \nAs we are an international organization, we kindly ask you to send us your CV in English.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.\n","additional":"If this sounds like you then we'd love to hear from you.
\n
\nAs we are an international organization, we kindly ask you to send us your CV in English.
\n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"Paris","team":"Technical Delivery","allLocations":["Paris"]},"createdAt":1777561155754,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n \nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n \nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.\n \n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. \n \nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
\n
\nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
\n
\nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.
\n
\n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
\n
\nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
","id":"923650dd-4aab-4d1b-a861-f06c77c861bc","lists":[{"text":"What you will do ","content":"\nYou will be managing the relationship with client counterparts (often product owners and business owners)\nYou will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues\nBeing the knowledge base of how Kraken works and how we deliver Kraken Platform\nTriaging incoming requests and communicating client priorities internally. \nSummarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.\nSupporting the engineering team to deliver product features\nChallenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.\n\n
\nThis is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.
\n
\nWe are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
\nYou must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
\n
\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
\n
\nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
"},{"text":"Key Success Factors (What you need to have) :","content":"\nIn this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you! (“Every problem has a solution, facing new challenges is exciting because that’s what makes us better every day and the bigger the challenge, the bigger the feeling of success”)\nStrong client delivery and/or product ownership experience\nAgile delivery experience \nExperience of product management and customer journeys\nSolid understanding of technology and associated trends\nExcellent communications, collaboration and presentation skills\nStrong influencing skills and ability to challenge traditional ways of thinking\nExperience of working with significant complex delivery pipelines for clients\nPatience and initiative - our clients are undergoing huge transformations that take time and require our understanding \nTime management and a get-stuff-done attitude\nConsulting experience is a plus \nFluent English + French \nPrevious experience in the electricity/utilities market in France is a bonus\n"}],"text":"Client Delivery Lead - Migrations","country":"FR","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
\n
\nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
\n
\nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.
\n
\n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
\n
\nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
","descriptionBodyPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n \nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n \nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.\n \n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. \n \nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n","hostedUrl":"https://jobs.lever.co/kraken123/923650dd-4aab-4d1b-a861-f06c77c861bc","applyUrl":"https://jobs.lever.co/kraken123/923650dd-4aab-4d1b-a861-f06c77c861bc/apply"},{"additionalPlain":"If this sounds like you then we'd love to hear from you.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.\n","additional":"If this sounds like you then we'd love to hear from you.
\n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"Berlin","team":"Technical Delivery","allLocations":["Berlin","Munich","Remote, DE"]},"createdAt":1776873423878,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n \nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n \nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.\n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. \n \nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
\n
\nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
\n
\nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.
\n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
\n
\nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
","id":"6edd0177-0c6b-4127-8469-815996969dfa","lists":[{"text":"What you will do ","content":"\nYou will be managing the relationship with client counterparts (often product owners and business owners)\nYou will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues\nBeing the knowledge base of how Kraken works and how we deliver Kraken Platform\nTriaging incoming requests and communicating client priorities internally. \nSummarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.\nSupporting the engineering team to deliver product features\nChallenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.\n\n
\nThis is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.
\n
\nWe are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
\nYou must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
\n
\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
\n
\nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
"},{"text":"Key Success Factors (What you need to have) :","content":"\nIn this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you! (“Every problem has a solution, facing new challenges is exciting because that’s what makes us better every day and the bigger the challenge, the bigger the feeling of success”)\nStrong client delivery and/or product ownership experience\nAgile delivery experience \nExperience of product management and customer journeys\nSolid understanding of technology and associated trends\nExcellent communications, collaboration and presentation skills\nStrong influencing skills and ability to challenge traditional ways of thinking\nExperience of working with significant complex delivery pipelines for clients\nPatience and initiative - our clients are undergoing huge transformations that take time and require our understanding \nTime management and a get-stuff-done attitude\nConsulting experience is a plus \nFluent English + German is a plus\nPrevious experience in the electricity/utilities market in Germany is required for this position\n"}],"text":"Client Delivery Lead (Energy/Utilities experience)","country":"DE","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
\n
\nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
\n
\nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.
\n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
\n
\nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
","descriptionBodyPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n \nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n \nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.\n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. \n \nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n","hostedUrl":"https://jobs.lever.co/kraken123/6edd0177-0c6b-4127-8469-815996969dfa","applyUrl":"https://jobs.lever.co/kraken123/6edd0177-0c6b-4127-8469-815996969dfa/apply"},{"additionalPlain":"If this sounds like you then we'd love to hear from you.\n \nAs we are an international organization, we kindly ask you to send us your CV in English.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.\n","additional":"If this sounds like you then we'd love to hear from you.
\n
\nAs we are an international organization, we kindly ask you to send us your CV in English.
\n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"Paris","team":"Technical Delivery","allLocations":["Paris"]},"createdAt":1776337639147,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n \nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n \nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.\n \n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. \n \nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
\n
\nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
\n
\nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.
\n
\n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
\n
\nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
","id":"86f27dc0-3103-4bb8-8aac-4f84db387966","lists":[{"text":"What you will do ","content":"\nYou will be managing the relationship with client counterparts (often product owners and business owners)\nYou will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues\nBeing the knowledge base of how Kraken works and how we deliver Kraken Platform\nTriaging incoming requests and communicating client priorities internally. \nSummarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.\nSupporting the engineering team to deliver product features\nChallenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.\n\n
\nThis is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.
\n
\nWe are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
\nYou must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
\n
\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
\n
\nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
"},{"text":"Key Success Factors (What you need to have) :","content":"\nIn this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you! (“Every problem has a solution, facing new challenges is exciting because that’s what makes us better every day and the bigger the challenge, the bigger the feeling of success”)\nStrong client delivery and/or product ownership experience\nAgile delivery experience \nExperience of product management and customer journeys\nSolid understanding of technology and associated trends\nExcellent communications, collaboration and presentation skills\nStrong influencing skills and ability to challenge traditional ways of thinking\nExperience of working with significant complex delivery pipelines for clients\nPatience and initiative - our clients are undergoing huge transformations that take time and require our understanding \nTime management and a get-stuff-done attitude\nConsulting experience is a plus \nFluent English + French \nPrevious experience in the electricity/utilities market in France is required for this position\n"}],"text":"Client Delivery Lead (Energy/Utilities experience)","country":"FR","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
\n
\nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
\n
\nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.
\n
\n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
\n
\nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
","descriptionBodyPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n \nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n \nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.\n \n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. \n \nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n","hostedUrl":"https://jobs.lever.co/kraken123/86f27dc0-3103-4bb8-8aac-4f84db387966","applyUrl":"https://jobs.lever.co/kraken123/86f27dc0-3103-4bb8-8aac-4f84db387966/apply"},{"additionalPlain":"Why this role is different and why to apply\n \nThis is an opportunity to be part of the business that is revolutionising the energy sector. We are looking for someone who is experienced and eager to disrupt the industry and the incumbent software players. Read a great transformation example of how we migrated customers onto Kraken in record time. \n \n\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n","additional":"Why this role is different and why to apply
\n
\nThis is an opportunity to be part of the business that is revolutionising the energy sector. We are looking for someone who is experienced and eager to disrupt the industry and the incumbent software players. Read a great transformation example of how
we migrated customers onto Kraken in record time.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"New York","team":"Transformation Director","allLocations":["New York"]},"createdAt":1738751284700,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n\nWhy it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities. There are few industries remaining that are ripe for disruption. Those moments need leaders and the energy sector is in that moment. The disruption is happening now.\n \nOur Kraken software and operating model enable our energy clients to lead this shift while enhancing their operational effectiveness. The accelerated adoption of Kraken means we need someone to lead a major North America client implementation to deliver world-changing results. Are you that leader? \n \nThe Company\n \nKraken launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimization solution to help them and their customers transition to a decarbonized future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.\n \nKraken is growing rapidly, disrupting the incumbent tech landscape, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success. \n \nWe are tracking toward 100 million customer accounts on the platform by 2027.\n \nAt the end of 2025 Kraken was independently valued at $8.65 billion, and received $1 billion in investment. \n \nThe Role\n \nThe individual in this role will serve as both the face of, and the delivery leader for the next North American utility transformation. This is a high profile role with a dedicated internal team of experienced Client Delivery Leaders, a dedicated Client Engineering team, as well as the attention of our 1000+ person Product and Engineering organization. Our ideal candidate will be comfortable briefing the CEO of a billion+ dollar utility, while also able to maintain a detailed understanding of the complicated dependencies across multiple work streams so as to successfully coach, guide, and support our talented delivery leaders throughout the transformation.\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
Why it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities. There are few industries remaining that are ripe for disruption. Those moments need leaders and the energy sector is in that moment. The disruption is happening now.
\n
\nOur Kraken software and operating model enable our energy clients to lead this shift while enhancing their operational effectiveness. The accelerated adoption of Kraken means we need someone to lead a major North America client implementation to deliver world-changing results. Are you that leader?
\n
\nThe Company
\n
\nKraken launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimization solution to help them and their customers transition to a decarbonized future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.
\n
\nKraken is growing rapidly, disrupting the incumbent tech landscape, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success.
\n
\nWe are tracking toward 100 million customer accounts on the platform by 2027.
\n
\nAt the end of 2025 Kraken was independently valued at $8.65 billion, and received $1 billion in investment. \n
\nThe Role
\n
\nThe individual in this role will serve as both the face of, and the delivery leader for the next North American utility transformation. This is a high profile role with a dedicated internal team of experienced Client Delivery Leaders, a dedicated Client Engineering team, as well as the attention of our 1000+ person Product and Engineering organization. Our ideal candidate will be comfortable briefing the CEO of a billion+ dollar utility, while also able to maintain a detailed understanding of the complicated dependencies across multiple work streams so as to successfully coach, guide, and support our talented delivery leaders throughout the transformation.
","id":"55c1adbd-5df5-4224-a2f5-155aee0208a4","lists":[{"text":"What you'll do:","content":"\nBe accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, business operations and culture transformation\nFind solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk\nDevelop deep trust with our C-suite client executives\nLead a team of Client Delivery Leads across functional delivery areas\nPrioritise outcomes and delivery from a team of Client Engineers directly supporting this transformation, while collaborating with our VP of product for Vertically Integrated Utilities to ensure the entire 1000+ person development team at Kraken is delivering the capabilities required to exceed our client’s expectations\nCommunicate effectively to stakeholders at all levels, both internally and externally\nContinuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed\nSet the direction and pace for implementation program execution. Managing internal and external expectations, removing blockers and making prioritisation decisions to enable successful client transformations \nUnderstand the implementation program details and report progress to the client and internal stakeholders\nEmbody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.\n"},{"text":"What you'll need to have/be:","content":"\nExtensive experience in Regulated Utilities (ideally in the North American market) \nStrong experience leading large, enterprise-level technology implementations and the significant transformation of business operations , ideally in utilities or similar industries (e.g. telecom, public sector)\nProven experience with C-suite clients, leading strategic conversations, negotiating win-wins, and advising on business transformation \nHands-on leader of global implementation teams consisting of experts representing implementation, product, data, engineering, change management, and enablement\nProblem solver with an ability to focus conversations on the things that truly matter \nAbility to understand what success looks like for the client and laser-focused on how to enable them to achieve that without always saying yes \nTeam player who can work effectively with national and global teams across Kraken\nExcellent communication and facilitation skills. You are well respected with a natural gravitas\nClient and quality focus; highly effective at building and improving customer relationships as peers \nMobile - You will be expected to invest in face-to-face relationship building with our clients and internal teams. Frequent travel will be expected.\n"},{"text":"Soft skills:","content":"\nKraken is at the forefront of innovation in the energy industry and we succeed in large part thanks to our people. To fit well at Kraken, you’ll also be:\n\n
\n\nPassionate about helping clients (without them, we don’t exist)\nPassionate about technology (we are a tech business disrupting energy) \nCommitted to sustainability (we are all about speeding up the shift to a more sustainable world) \nOpen-minded, flexible and adaptable (we are constantly growing, changing and evolving) \nConfident in decision-making \nSupportive \nApproachable and fun to work with\nInclusive\nResilient, working well under pressure \nBelieve in big ambitions and small egos\nEmbrace the servant leadership philosophy\n"},{"text":"Why you'll love it here:","content":"\nGreat medical, dental, and vision insurance options.\nPaid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n401(k) plan with employer match.\nParental leave. Biological, adoptive and foster parents are all eligible. \nPre-tax commuter benefits.\nFlexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance. \nEquity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such. \nModern office or co-working spaces depending on location.\nThe salary range for this role in New York City ranges on average from $220,000-$300,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context. \n"}],"text":"Client Transformation Director","country":"US","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n","descriptionBody":"Why it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities. There are few industries remaining that are ripe for disruption. Those moments need leaders and the energy sector is in that moment. The disruption is happening now.
\n
\nOur Kraken software and operating model enable our energy clients to lead this shift while enhancing their operational effectiveness. The accelerated adoption of Kraken means we need someone to lead a major North America client implementation to deliver world-changing results. Are you that leader?
\n
\nThe Company
\n
\nKraken launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimization solution to help them and their customers transition to a decarbonized future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.
\n
\nKraken is growing rapidly, disrupting the incumbent tech landscape, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success.
\n
\nWe are tracking toward 100 million customer accounts on the platform by 2027.
\n
\nAt the end of 2025 Kraken was independently valued at $8.65 billion, and received $1 billion in investment. \n
\nThe Role
\n
\nThe individual in this role will serve as both the face of, and the delivery leader for the next North American utility transformation. This is a high profile role with a dedicated internal team of experienced Client Delivery Leaders, a dedicated Client Engineering team, as well as the attention of our 1000+ person Product and Engineering organization. Our ideal candidate will be comfortable briefing the CEO of a billion+ dollar utility, while also able to maintain a detailed understanding of the complicated dependencies across multiple work streams so as to successfully coach, guide, and support our talented delivery leaders throughout the transformation.
","descriptionBodyPlain":"Why it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities. There are few industries remaining that are ripe for disruption. Those moments need leaders and the energy sector is in that moment. The disruption is happening now.\n \nOur Kraken software and operating model enable our energy clients to lead this shift while enhancing their operational effectiveness. The accelerated adoption of Kraken means we need someone to lead a major North America client implementation to deliver world-changing results. Are you that leader? \n \nThe Company\n \nKraken launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimization solution to help them and their customers transition to a decarbonized future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.\n \nKraken is growing rapidly, disrupting the incumbent tech landscape, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success. \n \nWe are tracking toward 100 million customer accounts on the platform by 2027.\n \nAt the end of 2025 Kraken was independently valued at $8.65 billion, and received $1 billion in investment. \n \nThe Role\n \nThe individual in this role will serve as both the face of, and the delivery leader for the next North American utility transformation. This is a high profile role with a dedicated internal team of experienced Client Delivery Leaders, a dedicated Client Engineering team, as well as the attention of our 1000+ person Product and Engineering organization. Our ideal candidate will be comfortable briefing the CEO of a billion+ dollar utility, while also able to maintain a detailed understanding of the complicated dependencies across multiple work streams so as to successfully coach, guide, and support our talented delivery leaders throughout the transformation.\n","hostedUrl":"https://jobs.lever.co/kraken123/55c1adbd-5df5-4224-a2f5-155aee0208a4","applyUrl":"https://jobs.lever.co/kraken123/55c1adbd-5df5-4224-a2f5-155aee0208a4/apply"},{"additionalPlain":"Why this role is different and why to apply\n \nThis is an opportunity to be part of the business that is revolutionising the energy sector. We are looking for someone who is experienced and eager to disrupt the industry and the incumbent software players. Read a great transformation example of how we migrated customers onto Kraken in record time. \n \n\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n","additional":"Why this role is different and why to apply
\n
\nThis is an opportunity to be part of the business that is revolutionising the energy sector. We are looking for someone who is experienced and eager to disrupt the industry and the incumbent software players. Read a great transformation example of how
we migrated customers onto Kraken in record time.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"Remote, USA","team":"Transformation Director","allLocations":["Remote, USA"]},"createdAt":1772628691032,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n\nWhy it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities. There are few industries remaining that are ripe for disruption. Those moments need leaders and the energy sector is in that moment. The disruption is happening now.\n \nOur Kraken software and operating model enable our energy clients to lead this shift while enhancing their operational effectiveness. The accelerated adoption of Kraken means we need someone to lead a major North America client implementation to deliver world-changing results. Are you that leader? \n \nThe Company\n \nKraken launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimization solution to help them and their customers transition to a decarbonized future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.\n \nKraken is growing rapidly, disrupting the incumbent tech landscape, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success. \n \nWe are tracking toward 100 million customer accounts on the platform by 2027.\n \nAt the end of 2025 Kraken was independently valued at $8.65 billion, and received $1 billion in investment. \n \nThe Role\n \nThe individual in this role will serve as both the face of, and the delivery leader for the next North American utility transformation. This is a high profile role with a dedicated internal team of experienced Client Delivery Leaders, a dedicated Client Engineering team, as well as the attention of our 1000+ person Product and Engineering organization. Our ideal candidate will be comfortable briefing the CEO of a billion+ dollar utility, while also able to maintain a detailed understanding of the complicated dependencies across multiple work streams so as to successfully coach, guide, and support our talented delivery leaders throughout the transformation.\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
Why it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities. There are few industries remaining that are ripe for disruption. Those moments need leaders and the energy sector is in that moment. The disruption is happening now.
\n
\nOur Kraken software and operating model enable our energy clients to lead this shift while enhancing their operational effectiveness. The accelerated adoption of Kraken means we need someone to lead a major North America client implementation to deliver world-changing results. Are you that leader?
\n
\nThe Company
\n
\nKraken launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimization solution to help them and their customers transition to a decarbonized future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.
\n
\nKraken is growing rapidly, disrupting the incumbent tech landscape, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success.
\n
\nWe are tracking toward 100 million customer accounts on the platform by 2027.
\n
\nAt the end of 2025 Kraken was independently valued at $8.65 billion, and received $1 billion in investment. \n
\nThe Role
\n
\nThe individual in this role will serve as both the face of, and the delivery leader for the next North American utility transformation. This is a high profile role with a dedicated internal team of experienced Client Delivery Leaders, a dedicated Client Engineering team, as well as the attention of our 1000+ person Product and Engineering organization. Our ideal candidate will be comfortable briefing the CEO of a billion+ dollar utility, while also able to maintain a detailed understanding of the complicated dependencies across multiple work streams so as to successfully coach, guide, and support our talented delivery leaders throughout the transformation.
","id":"a52bb5a3-d7d9-42c2-9d4e-18fb960b1520","lists":[{"text":"What you'll do:","content":"\nBe accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, business operations and culture transformation\nFind solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk\nDevelop deep trust with our C-suite client executives\nLead a team of Client Delivery Leads across functional delivery areas\nPrioritise outcomes and delivery from a team of Client Engineers directly supporting this transformation, while collaborating with our VP of product for Vertically Integrated Utilities to ensure the entire 1000+ person development team at Kraken is delivering the capabilities required to exceed our client’s expectations\nCommunicate effectively to stakeholders at all levels, both internally and externally\nContinuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed\nSet the direction and pace for implementation program execution. Managing internal and external expectations, removing blockers and making prioritisation decisions to enable successful client transformations \nUnderstand the implementation program details and report progress to the client and internal stakeholders\nEmbody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.\n"},{"text":"What you'll need to have/be:","content":"\nExtensive experience in Regulated Utilities (ideally in the North American market) \nStrong experience leading large, enterprise-level technology implementations and the significant transformation of business operations , ideally in utilities or similar industries (e.g. telecom, public sector)\nProven experience with C-suite clients, leading strategic conversations, negotiating win-wins, and advising on business transformation \nHands-on leader of global implementation teams consisting of experts representing implementation, product, data, engineering, change management, and enablement\nProblem solver with an ability to focus conversations on the things that truly matter \nAbility to understand what success looks like for the client and laser-focused on how to enable them to achieve that without always saying yes \nTeam player who can work effectively with national and global teams across Kraken\nExcellent communication and facilitation skills. You are well respected with a natural gravitas\nClient and quality focus; highly effective at building and improving customer relationships as peers \nMobile - You will be expected to invest in face-to-face relationship building with our clients and internal teams. Frequent travel will be expected. (You should expect to travel to clients or our NYC office every other week for a few days)\n"},{"text":"Soft skills:","content":"\nKraken is at the forefront of innovation in the energy industry and we succeed in large part thanks to our people. To fit well at Kraken, you’ll also be:\n\n
\n\nPassionate about helping clients (without them, we don’t exist)\nPassionate about technology (we are a tech business disrupting energy) \nCommitted to sustainability (we are all about speeding up the shift to a more sustainable world) \nOpen-minded, flexible and adaptable (we are constantly growing, changing and evolving) \nConfident in decision-making \nSupportive \nApproachable and fun to work with\nInclusive\nResilient, working well under pressure \nBelieve in big ambitions and small egos\nEmbrace the servant leadership philosophy\n"},{"text":"Why you'll love it here:","content":"\nGreat medical, dental, and vision insurance options.\nPaid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n401(k) plan with employer match.\nParental leave. Biological, adoptive and foster parents are all eligible. \nPre-tax commuter benefits.\nFlexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance. \nEquity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such. \nModern office or co-working spaces depending on location.\nThe salary range for this role ranges on average from $220,000-$300,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context. \n"}],"text":"Client Transformation Director","country":"US","workplaceType":"remote","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n","descriptionBody":"Why it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities. There are few industries remaining that are ripe for disruption. Those moments need leaders and the energy sector is in that moment. The disruption is happening now.
\n
\nOur Kraken software and operating model enable our energy clients to lead this shift while enhancing their operational effectiveness. The accelerated adoption of Kraken means we need someone to lead a major North America client implementation to deliver world-changing results. Are you that leader?
\n
\nThe Company
\n
\nKraken launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimization solution to help them and their customers transition to a decarbonized future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.
\n
\nKraken is growing rapidly, disrupting the incumbent tech landscape, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success.
\n
\nWe are tracking toward 100 million customer accounts on the platform by 2027.
\n
\nAt the end of 2025 Kraken was independently valued at $8.65 billion, and received $1 billion in investment. \n
\nThe Role
\n
\nThe individual in this role will serve as both the face of, and the delivery leader for the next North American utility transformation. This is a high profile role with a dedicated internal team of experienced Client Delivery Leaders, a dedicated Client Engineering team, as well as the attention of our 1000+ person Product and Engineering organization. Our ideal candidate will be comfortable briefing the CEO of a billion+ dollar utility, while also able to maintain a detailed understanding of the complicated dependencies across multiple work streams so as to successfully coach, guide, and support our talented delivery leaders throughout the transformation.
","descriptionBodyPlain":"Why it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities. There are few industries remaining that are ripe for disruption. Those moments need leaders and the energy sector is in that moment. The disruption is happening now.\n \nOur Kraken software and operating model enable our energy clients to lead this shift while enhancing their operational effectiveness. The accelerated adoption of Kraken means we need someone to lead a major North America client implementation to deliver world-changing results. Are you that leader? \n \nThe Company\n \nKraken launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimization solution to help them and their customers transition to a decarbonized future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.\n \nKraken is growing rapidly, disrupting the incumbent tech landscape, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success. \n \nWe are tracking toward 100 million customer accounts on the platform by 2027.\n \nAt the end of 2025 Kraken was independently valued at $8.65 billion, and received $1 billion in investment. \n \nThe Role\n \nThe individual in this role will serve as both the face of, and the delivery leader for the next North American utility transformation. This is a high profile role with a dedicated internal team of experienced Client Delivery Leaders, a dedicated Client Engineering team, as well as the attention of our 1000+ person Product and Engineering organization. Our ideal candidate will be comfortable briefing the CEO of a billion+ dollar utility, while also able to maintain a detailed understanding of the complicated dependencies across multiple work streams so as to successfully coach, guide, and support our talented delivery leaders throughout the transformation.\n","hostedUrl":"https://jobs.lever.co/kraken123/a52bb5a3-d7d9-42c2-9d4e-18fb960b1520","applyUrl":"https://jobs.lever.co/kraken123/a52bb5a3-d7d9-42c2-9d4e-18fb960b1520/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms ","categories":{"commitment":"Full-time","department":"Legal 📜","location":"Tokyo","team":"Legal","allLocations":["Tokyo"]},"createdAt":1778211672064,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nThe Role\nWe are looking for a qualified lawyer to join our Legal team in Japan, supporting our rapidly growing business across the region. This is a broad, high-impact role where no two days are the same - you’ll work across commercial, technology, and general corporate matters while partnering closely with business teams.\n\nYou will act as a key legal point of contact in Japan, operating with a high degree of autonomy while staying closely aligned with our global legal team.\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
The Role
\nWe are looking for a qualified lawyer to join our Legal team in Japan, supporting our rapidly growing business across the region. This is a broad, high-impact role where no two days are the same - you’ll work across commercial, technology, and general corporate matters while partnering closely with business teams.
\n
You will act as a key legal point of contact in Japan, operating with a high degree of autonomy while staying closely aligned with our global legal team.
","id":"0c711c39-36c7-4380-9a9d-635d75ffdd60","lists":[{"text":"Key Responsibilities","content":"\n\nLead negotiation and drafting of commercial agreements, including SaaS, licensing, and partnership contracts.
\n\n\nProvide legal support across a wide range of areas including IP, data protection, employment, procurement, etc.
\n\n\nSupport expansion in Japan, including regulatory, corporate, and operational matters.
\n\n\nPartner with cross-functional teams (product, sales, operations) to provide pragmatic, business-oriented legal advice.
\n\n\nAssist with strategic transactions, including partnerships and potential M&A activity.
\n\n\nManage external counsel where needed and drive efficient legal processes.
\n\n"},{"text":"What We’re Looking For","content":"\n\nQualified lawyer in Japan with ability to advise on Japanese law.
\n\n\nFluency in both Japanese and English (written and spoken).
\n\n\nStrong experience in commercial law, ideally including SaaS, technology, or licensing agreements.
\n\n\nAbility to work independently across a wide range of legal areas (IP, commercial, procurement, employment, etc.).
\n\n\nIn-house or equivalent experience in a fast-paced, international environment.
\n\n\nPractical, solutions-oriented mindset with strong stakeholder management skills.
\n\n\nComfortable operating as a sole or primary counsel in the country.
\n\n"},{"text":"Why Join Us?","content":"You’ll be joining a small, high-impact legal team supporting a fast-growing global business, with the opportunity to shape how we operate in Japan while working on cutting-edge technology and commercial matters.
"}],"text":"Commercial & Tech Counsel","country":"JP","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"The Role
\nWe are looking for a qualified lawyer to join our Legal team in Japan, supporting our rapidly growing business across the region. This is a broad, high-impact role where no two days are the same - you’ll work across commercial, technology, and general corporate matters while partnering closely with business teams.
\n
You will act as a key legal point of contact in Japan, operating with a high degree of autonomy while staying closely aligned with our global legal team.
","descriptionBodyPlain":"The Role\nWe are looking for a qualified lawyer to join our Legal team in Japan, supporting our rapidly growing business across the region. This is a broad, high-impact role where no two days are the same - you’ll work across commercial, technology, and general corporate matters while partnering closely with business teams.\n\nYou will act as a key legal point of contact in Japan, operating with a high degree of autonomy while staying closely aligned with our global legal team.\n","hostedUrl":"https://jobs.lever.co/kraken123/0c711c39-36c7-4380-9a9d-635d75ffdd60","applyUrl":"https://jobs.lever.co/kraken123/0c711c39-36c7-4380-9a9d-635d75ffdd60/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms ","categories":{"commitment":"Full-time","department":"Commercial 🤝","location":"Tokyo","team":"Customer Success","allLocations":["Tokyo"]},"createdAt":1778487578509,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nAbout the Role\nAs Director, Customer Success – Japan, you will lead Kraken’s most strategic client relationships in Japan while building and shaping our Customer Success presence in the region.\nThis is a high-impact role at the intersection of technology, transformation, and long-term client partnerships.\nYou will operate both as a Client Partner for key accounts and as the regional leader for Customer Success in Japan.\nThis role is critical to Kraken’s success in Japan as we expand our presence, build long-term partnerships with utilities, and adapt our model to local market dynamics.\n \n \nWhy This Role Matters\nJapan is a key growth market for Kraken.\nThis role is central to building long-term, trusted client relationships, delivering successful client outcomes, and establishing Kraken’s Customer Success model in the region.\nYou will play a foundational role in shaping how we operate and grow in Japan.\n \nReporting Line\nInitial reporting line will be the Director, Customer Success, APAC though this role will have a close working relationship with the Global VP Customer Success. \n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
About the Role
\n
\n
As Director, Customer Success – Japan, you will lead Kraken’s most strategic client relationships in Japan while building and shaping our Customer Success presence in the region.
\nThis is a high-impact role at the intersection of technology, transformation, and long-term client partnerships.
\nYou will operate both as a Client Partner for key accounts and as the regional leader for Customer Success in Japan.
\nThis role is critical to Kraken’s success in Japan as we expand our presence, build long-term partnerships with utilities, and adapt our model to local market dynamics.
\n\n
\n
\n
Why This Role Matters
\n
\n
Japan is a key growth market for Kraken.
\n
This role is central to building long-term, trusted client relationships, delivering successful client outcomes, and establishing Kraken’s Customer Success model in the region.
\n
You will play a foundational role in shaping how we operate and grow in Japan.
\n
\n
Reporting Line
\n
\n
Initial reporting line will be the Director, Customer Success, APAC though this role will have a close working relationship with the Global VP Customer Success.
\n\n
\n
\n
Client Partner – Strategic Account Leadership
\n
\n- \n
Own and lead strategic relationships with key clients in Japan
\n \n- \n
Serve as a trusted advisor to senior stakeholders (C-level and senior leadership)
\n \n- \n
Drive both executive engagement and day-to-day delivery alignment
\n \n- \n
Build deep understanding of client business priorities, regulatory environment, and operational challenges
\n \n- \n
Partner deeply with Technical Account Managers (TAMs), Delivery and Transformation Directors, and Product and Engineering teams
\n \n- \n
Ensure clients achieve meaningful business outcomes, realize full value from Kraken, and are successful and referenceable
\n \n\nClient Value Realization & Transformation
\n\n- \n
Drive adoption and scaling of Kraken’s platform
\n \n- \n
Connect Kraken’s technology, operating model, and cultural approach to client transformation goals
\n \n- \n
Work in close partnership with Delivery and Transformation Directors to guide clients through migration and ensure a strong transition into long-term operation
\n \n- \n
Maintain continuity and alignment from delivery through to Customer Success
\n \n- \n
Support clients through operational change, digital transformation, and long-term platform adoption
\n \n\nEscalation Leadership & Risk Management
\n\n- \n
Lead clients through major escalations and critical issues
\n \n- \n
Act as a calm, credible leader in high-pressure situations
\n \n- \n
Partner closely with TAMs to understand technical impact, align on resolution strategy, and represent both business and technical perspectives
\n \n- \n
Work with Delivery and Engineering teams to resolve issues, protect relationships, and maintain client confidence
\n \n\nCommercial Management & Growth
\n\n- \n
Manage commercial relationships across your accounts
\n \n- \n
Identify and shape expansion opportunities, new product adoption, and long-term growth
\n \n- \n
Align Kraken’s capabilities to evolving client needs
\n \n\nRegional Leadership – Customer Success (Japan)
\n\n- \n
Build and develop Kraken’s Customer Success presence in Japan
\n \n- \n
Establish ways of working, operating standards, and a regional execution model
\n \n- \n
Scale processes across clients while maintaining quality and consistency
\n \n- \n
Drive regional success:
\n\n- \n
Partner with leaders across TAM, Delivery, Engineering, Product, and Sales
\n \n- \n
Contribute to regional planning, performance tracking, and growth
\n \n- \n
Maintain visibility into client health, risks, and opportunities
\n \n- \n
Support delivery success and long-term customer outcomes
\n \n\n\n- \n
Operate as a cross-functional leader:
\n\n- \n
Align priorities across teams and resolve competing demands
\n \n- \n
Influence without authority in a matrixed environment
\n \n- \n
Ensure Kraken shows up as one coordinated partner to clients
\n \n\n\n- \n
Partner with global leaders to ensure alignment with Kraken’s operating model and consistency across regions
\n \n\n
\n
\n- \n
Thrive in a fast-paced, evolving environment
\n \n- \n
Balance global strategy, regional nuance, and client-specific needs
\n \n- Demonstrate strong judgment in prioritization, stakeholder management, and decision-making
\n- Move fluidly between strategy and execution
\n\n
\n- \n
Enterprise client leadership: Experience managing complex, enterprise B2B client relationships
\n \n- \n
Transformation mindset: Ability to guide clients through operational and cultural change
\n \n- \n
Technology & product fluency: Strong understanding of SaaS platforms and technical delivery environments
\n \n- \n
Energy & utilities experience (preferred): Experience in utilities, energy retail, or similar industries
\n \n- \n
Executive presence: Trusted advisor to senior leaders; able to influence and challenge constructively
\n \n- \n
Regional and cultural fluency:
\n
"},{"text":"Our Values","content":"\n
At Kraken, we’re guided by:
\n
\n- \n
Customer Obsession – We focus relentlessly on client outcomes
\n \n- \n
Freedom & Responsibility – We empower people and expect accountability
\n \n- Get Shit Done – We prioritize action and execution
\n- \n
Purple – We stay human, curious, and collaborative
\n \n\n
Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"\n
About the Role
\n
\n
As Director, Customer Success – Japan, you will lead Kraken’s most strategic client relationships in Japan while building and shaping our Customer Success presence in the region.
\nThis is a high-impact role at the intersection of technology, transformation, and long-term client partnerships.
\nYou will operate both as a Client Partner for key accounts and as the regional leader for Customer Success in Japan.
\nThis role is critical to Kraken’s success in Japan as we expand our presence, build long-term partnerships with utilities, and adapt our model to local market dynamics.
\n\n
\n
\n
Why This Role Matters
\n
\n
Japan is a key growth market for Kraken.
\n
This role is central to building long-term, trusted client relationships, delivering successful client outcomes, and establishing Kraken’s Customer Success model in the region.
\n
You will play a foundational role in shaping how we operate and grow in Japan.
\n
\n
Reporting Line
\n
\n
Initial reporting line will be the Director, Customer Success, APAC though this role will have a close working relationship with the Global VP Customer Success.
\n\n
\n
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms ","categories":{"commitment":"Full-time","department":"Software Engineering 🖥️","location":"Tokyo","team":"Leadership","allLocations":["Tokyo"]},"createdAt":1776153769273,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nYou’ll be responsible for leading the Japan Client Engineering team within Kraken Customer. \nClient Engineering works closely with the Delivery team, Product teams, and our Clients to make Kraken the best-in-class solution for energy retailers in the region. Responding to new regulatory requirements, helping clients migrate their customers into Kraken, localizing language and systems, and enhancing core functionality based on client business needs is the day to day role of the Client Engineering group. We work across the entire product line. \nAs Head of Engineering you’ll be responsible for ensuring we’re working on the highest impact projects and that the engineering team has everything they need to get the job done.\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
You’ll be responsible for leading the Japan Client Engineering team within Kraken Customer.
\nClient Engineering works closely with the Delivery team, Product teams, and our Clients to make Kraken the best-in-class solution for energy retailers in the region. Responding to new regulatory requirements, helping clients migrate their customers into Kraken, localizing language and systems, and enhancing core functionality based on client business needs is the day to day role of the Client Engineering group. We work across the entire product line.
\nAs Head of Engineering you’ll be responsible for ensuring we’re working on the highest impact projects and that the engineering team has everything they need to get the job done.
","id":"be612960-3a8c-4fc6-9083-542c871d6d60","lists":[{"text":"What you'll do","content":"\n
\n- \n
Lead the engineering strategy for an established team of 30 engineers across 3 squads in Japan. Optimize the ways of working and drive high performance to increase efficiency, velocity, and capacity.
\n \n- \n
Directly manage 5-7 leads, develop personalized growth plans, and set up succession plans for all key roles.
\n \n- \n
Build strong relationships across delivery, product, and client stakeholders to facilitate strong collaboration across the business. Connect the dots between stakeholders.
\n \n- \n
Capacity planning, hiring planning, and interviewing so that we’re consistently raising the bar and bringing on the right people.
\n \n- \n
Balancing short-term objectives with long-term vision and anticipating the needs of the team, Kraken, and our clients.
\n \n- \n
Roll out global strategic objectives within the team, supporting the team through change, building trust, and managing expectations.
\n \n- \n
Work closely with the Head Of Engineering community and Senior Management to define global strategic direction and objectives, advocating on behalf of the team and their needs.
\n \n- \n
Operate largely independently with little supervision or oversight to achieve group objectives.
\n \n- \n
Drive operational excellence – reduce incidents in production and time to mitigation through quality and ownership.
\n \n- \n
Become an expert in Kraken product capabilities, keep abreast of roadmaps, and be able to talk to clients or prospects about those capabilities alongside our Delivery and Sales teams.
\n \n\n
\n
\n- \n
A strong sense of delivery - how to balance speed, quality, and competing priorities to hit deadlines and maintain our 100% client migration record
\n \n- \n
Proven experience leading large high-performance teams and driving engineering excellence
\n \n- \n
Strong communication skills in both English and Japanese, with a high degree understanding of Japanese business culture
\n \n- \n
The ability to operate largely independently and make decisions that are in the best interests of Kraken
\n \n\n
Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"You’ll be responsible for leading the Japan Client Engineering team within Kraken Customer.
\nClient Engineering works closely with the Delivery team, Product teams, and our Clients to make Kraken the best-in-class solution for energy retailers in the region. Responding to new regulatory requirements, helping clients migrate their customers into Kraken, localizing language and systems, and enhancing core functionality based on client business needs is the day to day role of the Client Engineering group. We work across the entire product line.
\nAs Head of Engineering you’ll be responsible for ensuring we’re working on the highest impact projects and that the engineering team has everything they need to get the job done.
","descriptionBodyPlain":"You’ll be responsible for leading the Japan Client Engineering team within Kraken Customer. \nClient Engineering works closely with the Delivery team, Product teams, and our Clients to make Kraken the best-in-class solution for energy retailers in the region. Responding to new regulatory requirements, helping clients migrate their customers into Kraken, localizing language and systems, and enhancing core functionality based on client business needs is the day to day role of the Client Engineering group. We work across the entire product line. \nAs Head of Engineering you’ll be responsible for ensuring we’re working on the highest impact projects and that the engineering team has everything they need to get the job done.\n","hostedUrl":"https://jobs.lever.co/kraken123/be612960-3a8c-4fc6-9083-542c871d6d60","applyUrl":"https://jobs.lever.co/kraken123/be612960-3a8c-4fc6-9083-542c871d6d60/apply"},{"additionalPlain":"As we are an English-speaking company, please provide your CV in English.\n\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n","additional":"As we are an English-speaking company, please provide your CV in English.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"Paris","team":"Human Design","allLocations":["Paris"]},"createdAt":1780382002743,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n\nContext: Kraken is the operating system of the future for Utilities. When a utility signs up to use Kraken, they have some big ambitions. They want to; improve customer experience, reduce cost to serve or accelerate growth and innovation. To make this possible at pace, clients need the incredible tech stack that Kraken offers, the ability to improve how they operate and to have a culture that enables them to thrive. \nClients are increasingly interested in understanding how they can improve not only their customer operations but the business functions, and business units that sit horizontally and vertically to customer operations in retail. \nTo enable this Kraken now structures itself across 3 key delivery practice groups. Human Design, Org Design and Tech. \nThis role sits within the Human Design Team. \nPurpose of the Human Design Lead\nThe main purpose of the Human Design Lead is to be the single point of accountability for the successful enablement and implementation of culture / ways of working transformation in our clients. Human Design activities align to Global Practices and include:\nHuman enablement\nBehavioural transformation\nLeadership Development Programs\nCoaching\nLearning\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
Context: Kraken is the operating system of the future for Utilities. When a utility signs up to use Kraken, they have some big ambitions. They want to; improve customer experience, reduce cost to serve or accelerate growth and innovation. To make this possible at pace, clients need the incredible tech stack that Kraken offers, the ability to improve how they operate and to have a culture that enables them to thrive.
\nClients are increasingly interested in understanding how they can improve not only their customer operations but the business functions, and business units that sit horizontally and vertically to customer operations in retail.
\nTo enable this Kraken now structures itself across 3 key delivery practice groups. Human Design, Org Design and Tech.
\nThis role sits within the Human Design Team.
\nPurpose of the Human Design Lead
\nThe main purpose of the Human Design Lead is to be the single point of accountability for the successful enablement and implementation of culture / ways of working transformation in our clients. Human Design activities align to Global Practices and include:
\n","id":"8d9da8be-2d16-4eb9-ad6a-7d9687716a98","lists":[{"text":"What you’ll do","content":"\n\nNew and existing senior clients’ relationships
\n\n\nActively involved in the end to end cycle of new clients’ pursuits, sales and onboarding
\n\n\nResponsible for regional client portfolio (expected approx 4 clients)
\n\n\nPoint of contact for senior client relationships long term
\n\n\nC-suite leadership coaching and enablement
\n\n\n\n\nKick-start Human Design discussion with clients
\n\n\nInitial sprint setup including leading activities such as
\n\n- \n
Line of Sight
\n \n- \n
Culture survey
\n \n- \n
Exec LDP
\n \n
\n\n\nLiaise with Human Design Global Practice Leads to influence and bring best practice into programs
\n\n\nLead top-down cultural transformation, working with the C-suite and exec layer in organisations
\n\n\nSenior cover for Human Design activities throughout migration including ongoing risk monitoring and escalation
\n\n\n\n\nCultural stewardship
\n\n\nEmbody the Kraken ways of working and support the delivery team to do the same (and ensure a consistent experience across the portfolio)
\n\n\nAct as the bridge between new clients and best practice success stories
\n\n\n\n"},{"text":"What you’ll deliver","content":"\n\nIn depth knowledge and expertise in all facets of Human Design necessary to enable transformation (including cultural transformation, leadership development, coaching, learning)
\n\n\nExperience in leading portfolios of major program transformations across different geographies
\n\n\nTrack record of trust-based partnerships with C-suite and executives
\n\n\nExcellent communication skills at storytelling level across different seniorities and cultures
\n\n\nExcellent facilitation skills
\n\n\nExperience in navigating ambiguity and complexity
\n\n\nClear understanding of the connection between human, organisation and technology in the context of tech-enabled transformations
\n\n\nExperience of working within the Energy, Utilities and Telco industries is highly desirable
\n\n\nIn depth knowledge of leadership and organisation behavioral best practices including concepts such as
\n\n\nPsychological safety
\n\n\nEmpowerment
\n\n\nGrowth mindset
\n\n\nAgile leadership
\n\n\nHigh performing team
\n\n\n\n"},{"text":"What we’re looking for","content":"\nA systems thinker who is human-led based in Paris, France \nWe are a kind, friendly, human organisation.\nDeep understanding of adult learning, behaviour change and organisational psychology.\nA world-class and experienced leadership development expert.\nA storyteller who deeply understands the art of facilitation \nProven credibility working with senior leaders and executives.\nExperience building or scaling leadership or learning practices in complex environments.\nCalm, confident and playful presence - able to challenge with empathy and clarity.\n"}],"text":"Human Design Program Lead (f/m/d)","country":"FR","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n","descriptionBody":"Context: Kraken is the operating system of the future for Utilities. When a utility signs up to use Kraken, they have some big ambitions. They want to; improve customer experience, reduce cost to serve or accelerate growth and innovation. To make this possible at pace, clients need the incredible tech stack that Kraken offers, the ability to improve how they operate and to have a culture that enables them to thrive.
\nClients are increasingly interested in understanding how they can improve not only their customer operations but the business functions, and business units that sit horizontally and vertically to customer operations in retail.
\nTo enable this Kraken now structures itself across 3 key delivery practice groups. Human Design, Org Design and Tech.
\nThis role sits within the Human Design Team.
\nPurpose of the Human Design Lead
\nThe main purpose of the Human Design Lead is to be the single point of accountability for the successful enablement and implementation of culture / ways of working transformation in our clients. Human Design activities align to Global Practices and include:
\n","descriptionBodyPlain":"Context: Kraken is the operating system of the future for Utilities. When a utility signs up to use Kraken, they have some big ambitions. They want to; improve customer experience, reduce cost to serve or accelerate growth and innovation. To make this possible at pace, clients need the incredible tech stack that Kraken offers, the ability to improve how they operate and to have a culture that enables them to thrive. \nClients are increasingly interested in understanding how they can improve not only their customer operations but the business functions, and business units that sit horizontally and vertically to customer operations in retail. \nTo enable this Kraken now structures itself across 3 key delivery practice groups. Human Design, Org Design and Tech. \nThis role sits within the Human Design Team. \nPurpose of the Human Design Lead\nThe main purpose of the Human Design Lead is to be the single point of accountability for the successful enablement and implementation of culture / ways of working transformation in our clients. Human Design activities align to Global Practices and include:\nHuman enablement\nBehavioural transformation\nLeadership Development Programs\nCoaching\nLearning\n","hostedUrl":"https://jobs.lever.co/kraken123/8d9da8be-2d16-4eb9-ad6a-7d9687716a98","applyUrl":"https://jobs.lever.co/kraken123/8d9da8be-2d16-4eb9-ad6a-7d9687716a98/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms ","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"New York","team":"Technical Delivery","allLocations":["New York","Remote, USA"]},"createdAt":1767882059922,"descriptionPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nWho are we looking for?\n \nWe’re looking for an influential data and analytics leader who’s excited to work directly with clients — helping them build modern data capabilities, coach on data best practices, and help them get transformative from Kraken data. \n \nYou should bring experience leading a high-performing analytics or data team; a love of working with clients; and a passion for driving the clean energy transition. (Energy experience nice-to-have, but definitely not required.)\n \nThe role\n \nYou’ll work directly with Kraken clients to help them develop modern, transformative data and analytics capabilities as part of their broader Kraken transformation. You’ll:\n \n- Guide them as they rebuild critical reporting & analytics on Kraken data.\n- Coach client teams on “what good looks like” in analytics practices — including roles, tools, and processes.\n- Occasionally get hands-on with sample SQL or BI to help unblock or demonstrate.\n- Translate client needs into clear input for Kraken product and engineering.\n \nYou won’t be an implementation manager or a full-time analyst. This is a hybrid role: part coach, part practitioner, part translator — helping clients both adopt Kraken data smoothly and build lasting data capabilities to drive their transformation. Perfect for someone with strong data leadership chops who wants more client face-time and a high-impact role. \n \nThis is one of the early hires onto a new client-facing data team, giving you a chance to play a strategic role in establishing vision, practices, and playbook.\n \n","description":"
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Who are we looking for?
\n
\nWe’re looking for an influential data and analytics leader who’s excited to work directly with clients — helping them build modern data capabilities, coach on data best practices, and help them get transformative from Kraken data.
\n
\nYou should bring experience leading a high-performing analytics or data team; a love of working with clients; and a passion for driving the clean energy transition. (Energy experience nice-to-have, but definitely not required.)
\n
\nThe role
\n
\nYou’ll work directly with Kraken clients to help them develop modern, transformative data and analytics capabilities as part of their broader Kraken transformation. You’ll:
\n
\n- Guide them as they rebuild critical reporting & analytics on Kraken data.
\n- Coach client teams on “what good looks like” in analytics practices — including roles, tools, and processes.
\n- Occasionally get hands-on with sample SQL or BI to help unblock or demonstrate.
\n- Translate client needs into clear input for Kraken product and engineering.
\n
\nYou won’t be an implementation manager or a full-time analyst. This is a hybrid role: part coach, part practitioner, part translator — helping clients both adopt Kraken data smoothly and build lasting data capabilities to drive their transformation. Perfect for someone with strong data leadership chops who wants more client face-time and a high-impact role.
\n
\nThis is one of the early hires onto a new client-facing data team, giving you a chance to play a strategic role in establishing vision, practices, and playbook.
\n
","id":"f252c519-8e3f-40d2-9d09-c07b62cf0c3c","lists":[{"text":"What you'll do:","content":"\nGuide clients in redefining critical reporting and analytics to use new Kraken data and concepts, through working sessions, trainings, and occasional SQL/BI examples.\nCoach client data teams on best practices and help them spot gaps in skills, roles, tools, or process.\nHelp clients identify reporting & analytics outcomes they need Kraken to drive and partner with product to deliver these \nTrain Kraken’s broader client delivery team on how to ask effective data questions and leverage data to drive business impact.\n"},{"text":"What you'll need:","content":"\n8+ years of experience in data analytics, business intelligence or related field (e.g., analytics manager or director, data consultant, lead data analyst, analytics engineer)\nFamiliarity with SQL and modern BI tools – enough to recognize and speak to what “good” looks like & construct examples\nExcellent communications, collaboration and presentation skills\nStrong grasp of modern data practices (team structure, tools, ways of working)\nExperience working in an agile, product-led context\nExcitement for a fast-paced, high-autonomy, fun environment\nStrong influencing skills and ability to challenge traditional ways of thinking\nExperience leading data teams\n"},{"text":"Culture fit: ","content":"\nPassionate about leading, motivating and developing others \nPassionate about helping customers (without them, we don’t exist)\nPassionate about technology (we are a tech business disrupting energy) \nCommitted to sustainability (we are all about speeding up the shift to a more sustainable world) \nOpen minded, flexible and adaptable (we are constantly growing, changing and evolving) \nConfident in decision making \nSupportive\nApproachable\nInclusive\nResilient, working well under pressure \n"},{"text":"Why else you'll love it here:","content":"\nGreat medical, dental, and vision insurance options including FSAs.\nPaid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n401(k) plan with employer match.\nParental leave. Biological, adoptive and foster parents are all eligible. \nPre-tax commuter benefits.\nFlexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance. \nEquity Options: every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such. \nModern office or co-working spaces depending on location.\nWe're hiring at both the senior and mid levels. The salary range in NYC ranges on average from $140,000-$240,000 depending on level, relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process.\n"}],"text":"Lead Analytics Consultant","country":"US","workplaceType":"hybrid","opening":"
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"Who are we looking for?
\n
\nWe’re looking for an influential data and analytics leader who’s excited to work directly with clients — helping them build modern data capabilities, coach on data best practices, and help them get transformative from Kraken data.
\n
\nYou should bring experience leading a high-performing analytics or data team; a love of working with clients; and a passion for driving the clean energy transition. (Energy experience nice-to-have, but definitely not required.)
\n
\nThe role
\n
\nYou’ll work directly with Kraken clients to help them develop modern, transformative data and analytics capabilities as part of their broader Kraken transformation. You’ll:
\n
\n- Guide them as they rebuild critical reporting & analytics on Kraken data.
\n- Coach client teams on “what good looks like” in analytics practices — including roles, tools, and processes.
\n- Occasionally get hands-on with sample SQL or BI to help unblock or demonstrate.
\n- Translate client needs into clear input for Kraken product and engineering.
\n
\nYou won’t be an implementation manager or a full-time analyst. This is a hybrid role: part coach, part practitioner, part translator — helping clients both adopt Kraken data smoothly and build lasting data capabilities to drive their transformation. Perfect for someone with strong data leadership chops who wants more client face-time and a high-impact role.
\n
\nThis is one of the early hires onto a new client-facing data team, giving you a chance to play a strategic role in establishing vision, practices, and playbook.
\n
","descriptionBodyPlain":"Who are we looking for?\n \nWe’re looking for an influential data and analytics leader who’s excited to work directly with clients — helping them build modern data capabilities, coach on data best practices, and help them get transformative from Kraken data. \n \nYou should bring experience leading a high-performing analytics or data team; a love of working with clients; and a passion for driving the clean energy transition. (Energy experience nice-to-have, but definitely not required.)\n \nThe role\n \nYou’ll work directly with Kraken clients to help them develop modern, transformative data and analytics capabilities as part of their broader Kraken transformation. You’ll:\n \n- Guide them as they rebuild critical reporting & analytics on Kraken data.\n- Coach client teams on “what good looks like” in analytics practices — including roles, tools, and processes.\n- Occasionally get hands-on with sample SQL or BI to help unblock or demonstrate.\n- Translate client needs into clear input for Kraken product and engineering.\n \nYou won’t be an implementation manager or a full-time analyst. This is a hybrid role: part coach, part practitioner, part translator — helping clients both adopt Kraken data smoothly and build lasting data capabilities to drive their transformation. Perfect for someone with strong data leadership chops who wants more client face-time and a high-impact role. \n \nThis is one of the early hires onto a new client-facing data team, giving you a chance to play a strategic role in establishing vision, practices, and playbook.\n \n","hostedUrl":"https://jobs.lever.co/kraken123/f252c519-8e3f-40d2-9d09-c07b62cf0c3c","applyUrl":"https://jobs.lever.co/kraken123/f252c519-8e3f-40d2-9d09-c07b62cf0c3c/apply"},{"additionalPlain":"","additional":"\n
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\n
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\n
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.
\n
\n
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms \n
\n
About Kraken Utilities
\n
Kraken is a globally proven technology platform, already licensed to support over 55 million customer accounts, with a target of 100 million by 2027. It is one of the most advanced, AI-driven platforms for utility management—covering billing, CRM, meter data, and intelligent customer communications.
\n
We are now extending Kraken beyond energy into water and broadband, forming a new division: Kraken Utilities.
\n
Over the past three years, this team has been built from the ground up to re-architect and evolve Kraken for new industries—solving complex challenges like water leak detection, customer experience transformation, and high-volume data processing.
\n
We are in a rapid growth phase, with clients including:
Severn Trent, Leep, Portsmouth Water, Essential Energy, TalkTalk, and Cuckoo, and a global team of 120+ people.\n
This is not a “business-as-usual” engineering role.
\n
You will play a key role in shaping how Kraken integrates with telecom and utility ecosystems—designing systems that are scalable, resilient, and developer-friendly.
\n
You’ll act as a systems thinker and architect, solving multi-team challenges and building platforms that other engineers (internal and external) rely on.\n
\n- \n
Design and develop new components of the Kraken platform for broadband utilities
\n \n- \n
You will work closely with (and help shape) the OSS & Integrations function, which is responsible for:
\n \n\n\n- \n
Partner Integrations
\n\n- \n
Build and maintain integrations with telecom network providers, CPE (router) providers, and call record systems
\n \n- \n
Handle a mix of REST and SOAP APIs to provision and query network state
\n \n\n\n- \n
API & Platform Development
\n
\n- \n
Reduce tight coupling between integrations and core business logic (e.g. Order Management, Quoting, Charging)
\n \n- \n
Improve system stability and developer productivity
\n \n- \n
Lead on microservice design, contract testing, and integration patterns
\n \n- \n
Build facades and emulators to simulate integrations
\n \n- \n
Treat internal developers as first-class customers
\n \n- \n
Design and build an SDK layer for third party developers
\n \n
"},{"text":"Team & Culture Impact","content":"\n
\n- \n
Help scale Kraken Utilities by embedding a strong engineering and customer-first culture
\n \n- \n
Influence how teams are structured and how systems evolve
\n \n- \n
Take ownership of architectural direction and execution
\n \n\n
\n
We’re looking for an empathetic leader who enjoys solving complex system problems.
\n
\n- \n
You’ll be responsible for leading a team of engineers, making decisions on how the team operates and setting the technical direction of the team.
\n \n- \n
You'll be curious about AI developer workflows, ready to experiment and introduce new ways of working
\n \n- \n
This role will involve line management duties, as well as being hands on and close to the code.
\n \n- \n
You’ll be responsible for ensuring the quality of the code being delivered through thoughtful code review.
\n \n- \n
Work with other engineering teams and external engineering teams regularly
\n \n- \n
Work with client delivery to help prioritize, deliver and maintain work required by clients.
\n \n- \n
Be responsible for monitoring and alerting of production systems and where required, lead and manage incidents.
\n \n\n
\n
Core Technical Skills
\n
\n- \n
Experience with Python stack and Web frameworks
\n \n- \n
Strong domain modelling skills
\n \n- \n
HTTP & REST APIs
\n \n- \n
Building robust, fault-tolerant systems
\n \n\nNice to Have
\n
\n
\n- \n
You’ll work on platform-level architecture, not just features
\n \n- \n
You’ll design systems that impact multiple teams and external partners
\n \n- \n
You’ll help redefine how developers interact with Kraken via SDKs and abstractions
\n \n\nYou’ll have real ownership in shaping both technology and team structure
\n
About Kraken Utilities
\n
Kraken is a globally proven technology platform, already licensed to support over 55 million customer accounts, with a target of 100 million by 2027. It is one of the most advanced, AI-driven platforms for utility management—covering billing, CRM, meter data, and intelligent customer communications.
\n
We are now extending Kraken beyond energy into water and broadband, forming a new division: Kraken Utilities.
\n
Over the past three years, this team has been built from the ground up to re-architect and evolve Kraken for new industries—solving complex challenges like water leak detection, customer experience transformation, and high-volume data processing.
\n
We are in a rapid growth phase, with clients including:
Severn Trent, Leep, Portsmouth Water, Essential Energy, TalkTalk, and Cuckoo, and a global team of 120+ people.Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms ","categories":{"commitment":"Full-time","department":"Operations 🏢","location":"Berlin","team":"Office","allLocations":["Berlin"]},"createdAt":1773680666880,"descriptionPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nAbout the role\nWe're looking for an Office Manager to help keep our fast-growing Berlin team humming along smoothly.\nAs our business expands in size, scope, and across borders, we need someone super organised, proactive, and full of positive energy to make sure everything behind the scenes runs like a dream. Think of yourself as the glue that holds the team together - supporting the people who are building the future of energy.\nWe’re passionate about creating amazing tech that changes the way customers use (and think about!) energy - all in the name of a greener planet. This is a great opportunity to play a hands-on role in Kraken’s growth, help move us toward net zero, and support the energy transition in Germany.\n📍 This is an office-based role - you’ll need to be able to commute to our Berlin office at least 4 days a week.\nPlease submit your CV in ENGLISH.\nWhat you’ll do\nBe a primary contact for our team based in Germany, as well as clients and partners. \nSupport travel and accommodation arrangements and queries for those visiting.\nHelp organise, host, and run events both internally and externally, including for clients and prospective clients.\nHelp manage and coordinate internal office catering, including large-scale team lunches and meeting requests. \nPlan, promote and execute internal events - whether they’re local, culturally specific celebrations or part of wider Kraken global initiatives. \nManage internal and external communication across email and slack.\nDevelop and maintain our health and safety standards\nYou’ll be responsible for preparing for new hires - including managing their equipment (whether they’re joining remotely or in-office), shipping gear as needed, and keeping track of onsite tech inventory and stock levels. \nManaging relationships with third parties such as cleaners, suppliers and serviced building management\nManaging our stock of branded merchandise, both for the office and for external events\nCreate and maintain clear, helpful office-related documentation and guides - including keeping our Notion pages up to date.\nWhat you'll need\n🧩 A knack for juggling stakeholders - you're confident working with all kinds of people, both inside and outside the company. \n🛠️ Experience with health & safety processes - assign fire wardens and champion health & safety in DE.\n🎉 A love for planning and hosting events - whether it’s a holiday party or a last-minute lunch run, you make it happen.\n📅 An organised approach to getting things done fast - you're the kind of person who can bring the calm to the chaos and knows how to juggle multiple priorities.\n🚀 The ability to wear multiple hats - you can handle lots of moving parts in a fast-paced, ever-changing environment. \nBuilder mentality - designed for someone who thrives on autonomy. You won't just follow a manual, you'll be the one writing it and shaping what it means to be an office manager at Kraken.\nExperience shaping culture - While experience setting up a physical office space is a bonus, your willingness to learn, collaborate, and lead the cultural build is what matters most. \nGerman language fluency (C1 level) \n \n","description":"
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
About the role
\nWe're looking for an Office Manager to help keep our fast-growing Berlin team humming along smoothly.
\nAs our business expands in size, scope, and across borders, we need someone super organised, proactive, and full of positive energy to make sure everything behind the scenes runs like a dream. Think of yourself as the glue that holds the team together - supporting the people who are building the future of energy.
\nWe’re passionate about creating amazing tech that changes the way customers use (and think about!) energy - all in the name of a greener planet. This is a great opportunity to play a hands-on role in Kraken’s growth, help move us toward net zero, and support the energy transition in Germany.
\n📍 This is an office-based role - you’ll need to be able to commute to our Berlin office at least 4 days a week.
\nPlease submit your CV in ENGLISH.
\nWhat you’ll do
\n\n- \n
Be a primary contact for our team based in Germany, as well as clients and partners.
\n \n- \n
Support travel and accommodation arrangements and queries for those visiting.
\n \n- \n
Help organise, host, and run events both internally and externally, including for clients and prospective clients.
\n \n- \n
Help manage and coordinate internal office catering, including large-scale team lunches and meeting requests.
\n \n- \n
Plan, promote and execute internal events - whether they’re local, culturally specific celebrations or part of wider Kraken global initiatives.
\n \n- \n
Manage internal and external communication across email and slack.
\n \n- \n
Develop and maintain our health and safety standards
\n \n- \n
You’ll be responsible for preparing for new hires - including managing their equipment (whether they’re joining remotely or in-office), shipping gear as needed, and keeping track of onsite tech inventory and stock levels.
\n \n- \n
Managing relationships with third parties such as cleaners, suppliers and serviced building management
\n \n- \n
Managing our stock of branded merchandise, both for the office and for external events
\n \n- \n
Create and maintain clear, helpful office-related documentation and guides - including keeping our Notion pages up to date.
\n \n
\nWhat you'll need
\n\n- \n
🧩 A knack for juggling stakeholders - you're confident working with all kinds of people, both inside and outside the company.
\n \n- \n
🛠️ Experience with health & safety processes - assign fire wardens and champion health & safety in DE.
\n \n- \n
🎉 A love for planning and hosting events - whether it’s a holiday party or a last-minute lunch run, you make it happen.
\n \n- \n
📅 An organised approach to getting things done fast - you're the kind of person who can bring the calm to the chaos and knows how to juggle multiple priorities.
\n \n- \n
🚀 The ability to wear multiple hats - you can handle lots of moving parts in a fast-paced, ever-changing environment.
\n \n- \n
Builder mentality - designed for someone who thrives on autonomy. You won't just follow a manual, you'll be the one writing it and shaping what it means to be an office manager at Kraken.
\n \n- \n
Experience shaping culture - While experience setting up a physical office space is a bonus, your willingness to learn, collaborate, and lead the cultural build is what matters most.
\n \n- German language fluency (C1 level)
\n-
\n
","id":"cee89c66-dd27-4242-9cbc-d0316cb3e3a6","lists":[],"text":"Office Manager - Berlin","country":"DE","workplaceType":"onsite","opening":"
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"About the role
\nWe're looking for an Office Manager to help keep our fast-growing Berlin team humming along smoothly.
\nAs our business expands in size, scope, and across borders, we need someone super organised, proactive, and full of positive energy to make sure everything behind the scenes runs like a dream. Think of yourself as the glue that holds the team together - supporting the people who are building the future of energy.
\nWe’re passionate about creating amazing tech that changes the way customers use (and think about!) energy - all in the name of a greener planet. This is a great opportunity to play a hands-on role in Kraken’s growth, help move us toward net zero, and support the energy transition in Germany.
\n📍 This is an office-based role - you’ll need to be able to commute to our Berlin office at least 4 days a week.
\nPlease submit your CV in ENGLISH.
\nWhat you’ll do
\n\n- \n
Be a primary contact for our team based in Germany, as well as clients and partners.
\n \n- \n
Support travel and accommodation arrangements and queries for those visiting.
\n \n- \n
Help organise, host, and run events both internally and externally, including for clients and prospective clients.
\n \n- \n
Help manage and coordinate internal office catering, including large-scale team lunches and meeting requests.
\n \n- \n
Plan, promote and execute internal events - whether they’re local, culturally specific celebrations or part of wider Kraken global initiatives.
\n \n- \n
Manage internal and external communication across email and slack.
\n \n- \n
Develop and maintain our health and safety standards
\n \n- \n
You’ll be responsible for preparing for new hires - including managing their equipment (whether they’re joining remotely or in-office), shipping gear as needed, and keeping track of onsite tech inventory and stock levels.
\n \n- \n
Managing relationships with third parties such as cleaners, suppliers and serviced building management
\n \n- \n
Managing our stock of branded merchandise, both for the office and for external events
\n \n- \n
Create and maintain clear, helpful office-related documentation and guides - including keeping our Notion pages up to date.
\n \n
\nWhat you'll need
\n\n- \n
🧩 A knack for juggling stakeholders - you're confident working with all kinds of people, both inside and outside the company.
\n \n- \n
🛠️ Experience with health & safety processes - assign fire wardens and champion health & safety in DE.
\n \n- \n
🎉 A love for planning and hosting events - whether it’s a holiday party or a last-minute lunch run, you make it happen.
\n \n- \n
📅 An organised approach to getting things done fast - you're the kind of person who can bring the calm to the chaos and knows how to juggle multiple priorities.
\n \n- \n
🚀 The ability to wear multiple hats - you can handle lots of moving parts in a fast-paced, ever-changing environment.
\n \n- \n
Builder mentality - designed for someone who thrives on autonomy. You won't just follow a manual, you'll be the one writing it and shaping what it means to be an office manager at Kraken.
\n \n- \n
Experience shaping culture - While experience setting up a physical office space is a bonus, your willingness to learn, collaborate, and lead the cultural build is what matters most.
\n \n- German language fluency (C1 level)
\n-
\n
","descriptionBodyPlain":"About the role\nWe're looking for an Office Manager to help keep our fast-growing Berlin team humming along smoothly.\nAs our business expands in size, scope, and across borders, we need someone super organised, proactive, and full of positive energy to make sure everything behind the scenes runs like a dream. Think of yourself as the glue that holds the team together - supporting the people who are building the future of energy.\nWe’re passionate about creating amazing tech that changes the way customers use (and think about!) energy - all in the name of a greener planet. This is a great opportunity to play a hands-on role in Kraken’s growth, help move us toward net zero, and support the energy transition in Germany.\n📍 This is an office-based role - you’ll need to be able to commute to our Berlin office at least 4 days a week.\nPlease submit your CV in ENGLISH.\nWhat you’ll do\nBe a primary contact for our team based in Germany, as well as clients and partners. \nSupport travel and accommodation arrangements and queries for those visiting.\nHelp organise, host, and run events both internally and externally, including for clients and prospective clients.\nHelp manage and coordinate internal office catering, including large-scale team lunches and meeting requests. \nPlan, promote and execute internal events - whether they’re local, culturally specific celebrations or part of wider Kraken global initiatives. \nManage internal and external communication across email and slack.\nDevelop and maintain our health and safety standards\nYou’ll be responsible for preparing for new hires - including managing their equipment (whether they’re joining remotely or in-office), shipping gear as needed, and keeping track of onsite tech inventory and stock levels. \nManaging relationships with third parties such as cleaners, suppliers and serviced building management\nManaging our stock of branded merchandise, both for the office and for external events\nCreate and maintain clear, helpful office-related documentation and guides - including keeping our Notion pages up to date.\nWhat you'll need\n🧩 A knack for juggling stakeholders - you're confident working with all kinds of people, both inside and outside the company. \n🛠️ Experience with health & safety processes - assign fire wardens and champion health & safety in DE.\n🎉 A love for planning and hosting events - whether it’s a holiday party or a last-minute lunch run, you make it happen.\n📅 An organised approach to getting things done fast - you're the kind of person who can bring the calm to the chaos and knows how to juggle multiple priorities.\n🚀 The ability to wear multiple hats - you can handle lots of moving parts in a fast-paced, ever-changing environment. \nBuilder mentality - designed for someone who thrives on autonomy. You won't just follow a manual, you'll be the one writing it and shaping what it means to be an office manager at Kraken.\nExperience shaping culture - While experience setting up a physical office space is a bonus, your willingness to learn, collaborate, and lead the cultural build is what matters most. \nGerman language fluency (C1 level) \n \n","hostedUrl":"https://jobs.lever.co/kraken123/cee89c66-dd27-4242-9cbc-d0316cb3e3a6","applyUrl":"https://jobs.lever.co/kraken123/cee89c66-dd27-4242-9cbc-d0316cb3e3a6/apply"},{"additionalPlain":"As we are an English speaking company, please provide your CV in English.\n\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n","additional":"As we are an English speaking company, please provide your CV in English.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"Berlin","team":"Organizational Design","allLocations":["Berlin"]},"createdAt":1780056477954,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n\nAt Kraken, we're powering the most innovative energy and utility businesses globally. Our technology enables smarter grids, optimised generation and exceptional customer experience. \n \nBut technology alone does not transform a business.\n \nClients choose Kraken to improve customer experience, reduce cost to serve and increase their ability to innovate and grow. To achieve this, they must evolve how they are structured, how they make decisions, how product and operations align, and how data flows through the organisatio. \n \nKraken’s unified technology and data platform enable transformation. The Operating Model Practice ensures clients are structurally built to win with it. \n \nAs Kraken expands across energy, water, telco and beyond, we need a clear, global standard for how modern, interconnected utilities should run.\n \nAbout the Role\n \nAs Kraken’s Global Practice Lead for Operating Model, you will build and lead a global delivery practice that owns and evolves Kraken’s enterprise Operating Model blueprint. \n \nYou are the ultimate subject matter expert on how high-performing, product-led, data-enabled businesses operate at scale. \n \nThis role has global responsibility across APAC, Europe and North America and directly manages all Senior Client Delivery Leads for Operating Model.\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
Kraken is the operating system for the future of utilities. When clients choose Kraken, they do so with bold ambitions – to transform customer experience, reduce cost to serve, and unlock faster growth and innovation. Delivering on this at pace requires more than world-class technology. Clients must also evolve how they operate and build cultures that enable people to thrive alongside the platform.
\nIncreasingly, our clients want to go beyond transforming customer operations alone. They are looking to redesign the broader organisation – horizontally across functions and vertically through leadership, governance, and decision-making – so the whole business is aligned to the Kraken way of working.
\nTo support this, Kraken delivers transformation through three closely connected practice groups: Human Design, Organisational Design, and Technology. This role sits within the Organisational Design team, helping clients shape structures, partnerships, and ways of working that fully unlock the value of Kraken.
\nWhy this role exists
\nAt Kraken, organisational design isn’t an academic exercise – it’s how we help clients unlock the full value of our platform, data, and ways of working.
\nThe Organisational Design Lead helps clients reimagine how they organise around customers, product, and outcomes, and then supports them to make it real. This role sits at the intersection of people, product, partners, and delivery, shaping organisations that can scale, adapt, and continuously improve.
\nYou’ll work closely with client leaders, Kraken Delivery Ops, Product, and partners to design target organisations that are belief-building, operationally sound, and built for change – not static org charts.
\n
","id":"cab8f500-4aad-425a-a060-f1c7e3ec8584","lists":[{"text":"What you’ll do: ","content":"\n\nDesign organisations that work in practice
\n\n\nHelp senior client leaders imagine and define their future-state organisational design, aligned to their North Star and the capabilities of the Kraken platform.
\n\n\nTranslate ambition into practical designs – roles, capabilities, spans and layers, decision rights, and interaction models that actually work day-to-day.
\n\n\nMove clients from current-state to target-state through clear phasing, sequencing, and pragmatic trade-offs.
\n\n\nEnable clients to have end-to-end accountability for organisational outcomes across the Build–Operate–Transfer lifecycle. Own a portfolio of client accounts and manage senior relationships, spotting risks early and orchestrating targeted interventions.
\n\n\nPartner with Global Practice Leads to share client learning to continually
\n\n\n
\nAnchor design in product, data & automation
\n\n\nEnsure organisational design is grounded in a deep understanding of Kraken’s product capabilities, automation, and data.
\n\n\nHelp clients understand how roles, skills, and team structures evolve as product maturity increases and manual work falls away.
\n\n\nDesign organisations where Operations, Product, Innovation, and Data are intentionally aligned and designed as one system, breaking down silos and enabling shared ownership of outcomes.
\n\n\n\n\nActively support clients to transform product, innovation, and data functions alongside Operations, ensuring organisational design keeps pace with platform capability, automation, and insight as they evolve.shape global standards
\n\n\nShape BPO strategy the Kraken way
\n\n\nHelp clients decide what to keep in-house vs what to partner, and how work should flow across internal teams, Kraken, and BPOs.
\n\n\nDesign BPO models that reinforce customer ownership, quality, and accountability – not just cost efficiency.
\n\n\nSupport the setup of strong partner relationships, with clear governance, performance measures, and ways of working.
\n\n\nBuild belief & bring leaders with you
\n\n\nAct as a trusted thought partner to senior client leaders, helping them see why the new model matters – not just what it looks like.
\n\n\nFacilitate workshops and conversations that challenge legacy thinking while building confidence and alignment.
\n\n\nWork hand-in-hand with Delivery Ops, Human Design, and Change teams to embed organisational design into delivery, not leave it on a slide.
\n\n\n\n\n\n
What good looks like
\n\n
\nClients have a clear, credible target organisation that aligns people, product, and partners around customer outcomes.
\n\n
\nOperations are enabled alongside their product, innovation and data teams
\n\n
\nOrganisations evolve alongside the Kraken platform, rather than being redesigned every few years.
\n\n
\nBPOs are integrated as true extensions of the operating model, not bolt-ons.
\n\n
\nLeaders understand their role in the new model and are confident leading through change.
\n\n\n
Proven experience designing and running operating models in complex, regulated environments (Energy, Utilities, Telco, Public Sector).
\n\n\nStrong understanding of BPO models and partner ecosystems.
\n\n\nComfort working alongside product, technology, and data teams, translating capability into organisational impact.
\n\n\nExcellent facilitation and influencing skills, with credibility at exec and senior leadership level.
\n\n\nExperienced in leading senior, outcome-driven workshops and interventions that create real movement and a world class communicator across different cultures.
\n\n\nA bias for action, pragmatism, and delivery – you care about what lands, not just what looks good.
\n\n\nDeep understanding of the human impact of organisational change, and an expert in creating psychological safety no matter the audience.
\n\n"}],"text":"Organizational Design Lead (m/f/d)","country":"DE","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n","descriptionBody":"Kraken is the operating system for the future of utilities. When clients choose Kraken, they do so with bold ambitions – to transform customer experience, reduce cost to serve, and unlock faster growth and innovation. Delivering on this at pace requires more than world-class technology. Clients must also evolve how they operate and build cultures that enable people to thrive alongside the platform.
\nIncreasingly, our clients want to go beyond transforming customer operations alone. They are looking to redesign the broader organisation – horizontally across functions and vertically through leadership, governance, and decision-making – so the whole business is aligned to the Kraken way of working.
\nTo support this, Kraken delivers transformation through three closely connected practice groups: Human Design, Organisational Design, and Technology. This role sits within the Organisational Design team, helping clients shape structures, partnerships, and ways of working that fully unlock the value of Kraken.
\nWhy this role exists
\nAt Kraken, organisational design isn’t an academic exercise – it’s how we help clients unlock the full value of our platform, data, and ways of working.
\nThe Organisational Design Lead helps clients reimagine how they organise around customers, product, and outcomes, and then supports them to make it real. This role sits at the intersection of people, product, partners, and delivery, shaping organisations that can scale, adapt, and continuously improve.
\nYou’ll work closely with client leaders, Kraken Delivery Ops, Product, and partners to design target organisations that are belief-building, operationally sound, and built for change – not static org charts.
\n
","descriptionBodyPlain":"At Kraken, we're powering the most innovative energy and utility businesses globally. Our technology enables smarter grids, optimised generation and exceptional customer experience. \n \nBut technology alone does not transform a business.\n \nClients choose Kraken to improve customer experience, reduce cost to serve and increase their ability to innovate and grow. To achieve this, they must evolve how they are structured, how they make decisions, how product and operations align, and how data flows through the organisatio. \n \nKraken’s unified technology and data platform enable transformation. The Operating Model Practice ensures clients are structurally built to win with it. \n \nAs Kraken expands across energy, water, telco and beyond, we need a clear, global standard for how modern, interconnected utilities should run.\n \nAbout the Role\n \nAs Kraken’s Global Practice Lead for Operating Model, you will build and lead a global delivery practice that owns and evolves Kraken’s enterprise Operating Model blueprint. \n \nYou are the ultimate subject matter expert on how high-performing, product-led, data-enabled businesses operate at scale. \n \nThis role has global responsibility across APAC, Europe and North America and directly manages all Senior Client Delivery Leads for Operating Model.\n","hostedUrl":"https://jobs.lever.co/kraken123/cab8f500-4aad-425a-a060-f1c7e3ec8584","applyUrl":"https://jobs.lever.co/kraken123/cab8f500-4aad-425a-a060-f1c7e3ec8584/apply"},{"additionalPlain":"If this sounds like you then we'd love to hear from you.\n\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.\n","additional":"If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
","categories":{"commitment":"Full-time","department":"Account Management 💼","location":"New York","team":"Partnerships","allLocations":["New York"]},"createdAt":1780324329733,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken powers some of the most innovative global developments in energy.\n\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\nKrakenFlex\n\nThe energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change. \n\nOur aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.\n\nWe have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry. \n\n\nA critical part of delivering this vision is building deep partnerships across the low-carbon technology ecosystem — including manufacturers and strategic ecosystem partners. We are looking for a Partnerships Director to lead and scale Kraken’s partnerships strategy across North America. This person will play a pivotal role in shaping Kraken’s market-leading proposition for direct manufacturer integrations, expanding our ecosystem partnerships, and ensuring we continue to deliver exceptional value for partners, clients, and end customers.\n","description":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
KrakenFlex
The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.
Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.
We have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry.
A critical part of delivering this vision is building deep partnerships across the low-carbon technology ecosystem — including manufacturers and strategic ecosystem partners. We are looking for a Partnerships Director to lead and scale Kraken’s partnerships strategy across North America. This person will play a pivotal role in shaping Kraken’s market-leading proposition for direct manufacturer integrations, expanding our ecosystem partnerships, and ensuring we continue to deliver exceptional value for partners, clients, and end customers.
","id":"df0e5ed8-e538-4355-9d3f-dcf26213c09f","lists":[{"text":"What You’ll Do:","content":"\n\n
\nDefine, execute and evolve our North America partnership strategy across DER manufacturers and the wider energy ecosystem.
\n\n
\nBuild and maintain strategic relationships with leading low-carbon technology manufacturers, complementary software providers, and ecosystem partners.
\n\n
\nOwn and evolve Kraken’s manufacturer integration proposition in North America, ensuring Kraken maintains a market-leading offering.
\n\n
\nIdentify, evaluate, and prioritise new partnership opportunities that support Kraken’s commercial and product strategy.
\n\n
\nManage inbound partnership opportunities and maintain a strong pipeline of prospective partners.
\n\n
\nLead commercial negotiations and partnership agreements with prospective partners, working closely with legal and commercial stakeholders.
\n\n
\nWork closely with and support the sales team to understand prospective client needs and provide insight into existing and planned partnerships.
\n\n
\nFacilitate early technical and commercial engagement with partners, proactively identifying implementation risks and driving scalable, standardised integration approaches.
\n\n
\nProvide commercial insights and input into the integrations product roadmap, joining regular cross-team ceremonies and providing input on the partnerships pipeline.
\n\n
\nWork cross-functionally with product, integrations, engineering, and delivery teams to support partner onboarding and successful implementation.
\n\n
\nMaintain strong ongoing relationships with existing partners, including governance, contract management, and performance reviews.
\n\n
\nMaintain a close relationship with Delivery and Kraken clients to understand their partnership needs, synthesise against existing or prospective partner capabilities, and put forward recommendations.
\n\n
\nDevelop and maintain externally facing documentation on our existing partner ecosystem for Kraken North America clients.
\n\n
\nWorking with Kraken North America clients to ensure any partner contractual conditions are understood and adhered to.
\n\n
\nRepresent Kraken externally across the North American energy ecosystem, including at industry events, conferences, and partner engagements.
\n\n\n
\n\n
\nSignificant experience building and managing strategic partnerships, ideally within energy, software, climate tech, or adjacent industries.
\n\n
\nExperience working cross-functionally across commercial, technical, product, and delivery organisations.
\n\n
\nComfortable working across international teams and time zones.
\n\n
\nStrong commercial acumen with experience negotiating and managing complex partnership agreements.
\n\n
\nStrong communication and presentation skills, both written and verbal.
\n\n
\nStrategic thinker with strong analytical and problem-solving capabilities.
\n\n
\nExcellent relationship-building skills, with the ability to influence and engage stakeholders at all levels internally and externally.
\n\n
\nAbility to operate effectively in a fast-paced, evolving environment while managing multiple priorities.
\n\n
\nAble to travel to visit partners and attend conferences and client meetings.
\n\n
\nPassion for accelerating the energy transition and building innovative technology partnerships.
\n\n\n
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
KrakenFlex
The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.
Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.
We have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken powers some of the most innovative global developments in energy.\n\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\nKrakenFlex\n\nThe energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change. \n\nOur aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.\n\nWe have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry. \n","descriptionBody":"A critical part of delivering this vision is building deep partnerships across the low-carbon technology ecosystem — including manufacturers and strategic ecosystem partners. We are looking for a Partnerships Director to lead and scale Kraken’s partnerships strategy across North America. This person will play a pivotal role in shaping Kraken’s market-leading proposition for direct manufacturer integrations, expanding our ecosystem partnerships, and ensuring we continue to deliver exceptional value for partners, clients, and end customers.
","descriptionBodyPlain":"A critical part of delivering this vision is building deep partnerships across the low-carbon technology ecosystem — including manufacturers and strategic ecosystem partners. We are looking for a Partnerships Director to lead and scale Kraken’s partnerships strategy across North America. This person will play a pivotal role in shaping Kraken’s market-leading proposition for direct manufacturer integrations, expanding our ecosystem partnerships, and ensuring we continue to deliver exceptional value for partners, clients, and end customers.\n","hostedUrl":"https://jobs.lever.co/kraken123/df0e5ed8-e538-4355-9d3f-dcf26213c09f","applyUrl":"https://jobs.lever.co/kraken123/df0e5ed8-e538-4355-9d3f-dcf26213c09f/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms ","categories":{"commitment":"Full-time","department":"People 👥","location":"London","team":"Operations","allLocations":["London","Manchester"]},"createdAt":1780563536444,"descriptionPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nWhy this role exists\nRight now, our people data setup is… let’s say early stage.\nWe operate across ~20 countries, but:\ndata sits in different places\nreporting is mostly manual\ndefinitions aren’t always consistent\ndashboards are limited\nand we’re not getting the insights we should be\nAt the same time, the business is growing fast and expects proper, data-backed decisions — especially around hiring, retention, compensation, and benefits.\nThis role exists to help us go from reactive spreadsheets → actual people insights.\n","description":"
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
Why this role exists
\n
Right now, our people data setup is… let’s say early stage.
\n
We operate across ~20 countries, but:
\n
\n- \n
data sits in different places
\n \n- \n
reporting is mostly manual
\n \n- \n
definitions aren’t always consistent
\n \n- \n
dashboards are limited
\n \n- \n
and we’re not getting the insights we should be
\n \n
\n
At the same time, the business is growing fast and expects proper, data-backed decisions — especially around hiring, retention, compensation, and benefits.
\n
This role exists to help us go from reactive spreadsheets → actual people insights.
\n
\n
1. Get control of the data
\n\n
\nMap out what people data we have (and where it lives)
\n\n
\nClean it up, structure it, and make it usable
\n\n
\nCoordinate across functions to maintain data quality maintenance
\n\n
\nHelp define consistent metrics (headcount, attrition, hiring, etc.)
\n\n
\nWork with People Ops, Finance, and systems owners to fix gaps
\n\n\n
2. Build reporting we can trust
\n\n
\nMove us away from one-off reports and manual pulls
\n\n
\nCreate repeatable, reliable reporting
\n\n
\nOwn core dashboards (headcount, attrition, hiring, diversity, etc.)
\n\n
\nMake sure numbers actually reconcile across teams
\n\n
\nUpskill the team on basic reporting and use of tools
\n\n\n
3. Create dashboards people will actually use
\n\n
\nBuild simple, clear dashboards for:
\n\n\nPeople team
\n\n
\nLeadership
\n\n\n\n
\nFocus on insight, not just data dumps
\n\n
\nUse modern tools (BI platforms, not just spreadsheets)
\n\n\n
4. Support compensation & benefits analytics
\n\n
\nPartner closely with C&B on:
\n\n\nGather all the benefit data from various sources and systems
\n\n
\nbenefits usage and cost analysis
\n\n
\npay analysis
\n\n\n\n\n
5. Help us get more AI/data-savvy
\n\n
\nBring ideas on how we can use AI/tools to:
\n\n\nautomate reporting
\n\n
\nsurface insights faster
\n\n
\nreduce manual work
\n\n\n\n
\nWe’re not looking for hype - just practical improvements that work
\n\n\n
6. Improve how our systems talk to each other
\n\n
\nWork across HRIS, ATS, payroll, and other tools
\n\n
\nHelp improve data flows and integrations (with support from tech where needed)
\n\n
\nBe the person who actually understands how people data connects end-to-end
\n\n\n
\n\n
\n1–5 years experience working with data, analytics, or BI
\n\n
\nPreferably come from a tech, SaaS, or product-led environment
\n\n
\nBuilt dashboards and reporting in a real business setting
\n\n
\nStrong google sheets and excel user
\n\n
\nEssential to be comfortable with SQL and know the basics of python or dbt modelling
\n\n
\nAre comfortable working in messy or evolving data environments
\n\n\n
👉 You don’t need to come from HR or People Analytics - we’re happy with candidates from broader data/analytics backgrounds who are interested in applying those skills to people data.
\n
You’re good at:
\n\n
Turning unclear questions into structured analysis\n
\nExplaining data in a way non-data people understand
\n\n
\nSpotting inconsistencies and fixing them
\n\n
Balancing detail with speed (not over-engineering everything)\n\n
Bonus if you:
\n\n
Have exposure to people/HR data, compensation, or workforce analytics\n
Have worked with multiple systems and data sources\n\n
\n
This is:
\n\n
\na hands-on builder role
\n\n
\na chance to shape people data from the ground up
\n\n
\nhigh ownership, high visibility
\n\n\n
This isn’t:
\n\n
a pure reporting role\n
\na perfectly set-up data environment
\n\n
\na big team (you’ll be the go-to person for this)
\n\n\n
\n\n
\nWe have trusted, consistent people metrics
\n\n
\nCore dashboards are in place and actually used
\n\n
\nManual reporting is significantly reduced, and colleagues can self serve
\n\n
\nPeople & reward decisions are backed by data
\n\n
\nLeaders can answer basic people questions without asking 3 different teams
\n\n\n
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"\n
Why this role exists
\n
Right now, our people data setup is… let’s say early stage.
\n
We operate across ~20 countries, but:
\n
\n- \n
data sits in different places
\n \n- \n
reporting is mostly manual
\n \n- \n
definitions aren’t always consistent
\n \n- \n
dashboards are limited
\n \n- \n
and we’re not getting the insights we should be
\n \n
\n
At the same time, the business is growing fast and expects proper, data-backed decisions — especially around hiring, retention, compensation, and benefits.
\n
This role exists to help us go from reactive spreadsheets → actual people insights.
\n
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Platform 🛜","location":"Tokyo","team":"Platform Engineering","allLocations":["Tokyo"]},"createdAt":1776724888896,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n\nThe Team\n \nWe have expanded our tentacles and are looking for someone (based in Tokyo, Japan or remote within Japan) to join our Global Platform Engineering Reliability - Product Reliability team. \n \nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.\n \nAs a Product Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance and scalability of the products on our platform.\n \nYour proficiency in supporting products that serve millions of customers will ensure stability and high performance for our brands and clients.\n \nYou’ll keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance and continuously improve our reliability and efficiency.\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
The Team
\n
\nWe have expanded our tentacles and are looking for someone (based in Tokyo, Japan or remote within Japan) to join our Global Platform Engineering Reliability - Product Reliability team.
\n
\nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.
\n
\nAs a Product Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance and scalability of the products on our platform.
\n
\nYour proficiency in supporting products that serve millions of customers will ensure stability and high performance for our brands and clients.
\n
\nYou’ll keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance and continuously improve our reliability and efficiency.
","id":"4781f3ef-d177-43cd-bf3e-3c47ff512e85","lists":[{"text":"What you'll do:","content":"\nTeach and support product teams on best practices for reliability, implementation patterns and effective usage of our existing platforms\nSupport product teams in improving the performance and availability of their systems\nBe hands-on in code and infrastructure to help product teams with reliability improvements\nProvide comprehensive feedback to the wider Platform group on improvements to be made to core infrastructure based on observations and first-hand experience in the code base\nSupport the build-out of proof-of-concept requirements in product teams as needed to evolve application deployment architecture to align with business growth as well as enhance scalability and system resilience\nCollaborate with product teams to support the release of new features and services, ensuring adherence to reliability and performance standards\nGuide product teams in designing systems for resilience and graceful failure under heavy load\nAssist application teams with post-incident tasks and follow-ups, and contribute to the creation and review of post-mortem documentation\nAnalyse incident metrics to identify trends and potential improvements, communicating these insights to the product teams\nHelp solve interesting and difficult problems. There’s a great opportunity for disruption in the global energy market\n"},{"text":"What you'll have:","content":"\nGreat communication skills, working effectively with developers, product managers and other business stakeholders to understand, design and deliver impactful projects and reliability improvements\n\nSolid hands-on experience across our core platform stack:
\n\nAWS (supporting and improving cloud infrastructure used by product teams)\nTerraform (infrastructure as code; comfortable operating with Terraform day-to-day)\nKubernetes (container orchestration and deployment management; comfortable working with Kubernetes day-to-day)\nExperience using industry-standard observability tooling - we use Datadog, Grafana, Prometheus and Rootly (experience with other monitoring/alerting platforms is transferable)\nStrong collaboration and communication skills - able to work effectively with developers, product managers, and other stakeholders to design and deliver impactful observability “golden paths” and monitoring experiences\nExposure to Python (or a similar C-based language like TypeScript, Go, C#) - able to understand how applications behave in production to support observability and reliability improvements\nPrevious experience working in small, highly autonomous teams\n\n
\nA working style that fits how we operate:
\n\nComfortable with ambiguity and able to create structure in unclear situations\nProactive learning mindset (experiment, iterate, and adapt as the team evolves approaches)\nStrong asynchronous written communication (Slack/Notion/docs) and a habit of keeping others in the loop\nAutonomy and accountability - making progress independently and owning outcomes\n\n
"},{"text":"What will help:","content":"\nPrevious experience as a Site Reliability Engineer\nExperience working on SaaS platforms, including engaging product teams to ensure up-skilling and knowledge sharing across teams\nExperience managing and supporting a large scale internet facing service\nExperience in responding to incidents and outages, writing technical incident reports and organising incident retrospectives\nExperience working with very large relational databases\nExperience in using service level objectives to improve application performance\nA proactive, innovative mindset\n"}],"text":"Platform Engineer - Product Reliability (Mid Level)","country":"JP","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n","descriptionBody":"The Team
\n
\nWe have expanded our tentacles and are looking for someone (based in Tokyo, Japan or remote within Japan) to join our Global Platform Engineering Reliability - Product Reliability team.
\n
\nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.
\n
\nAs a Product Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance and scalability of the products on our platform.
\n
\nYour proficiency in supporting products that serve millions of customers will ensure stability and high performance for our brands and clients.
\n
\nYou’ll keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance and continuously improve our reliability and efficiency.
","descriptionBodyPlain":"The Team\n \nWe have expanded our tentacles and are looking for someone (based in Tokyo, Japan or remote within Japan) to join our Global Platform Engineering Reliability - Product Reliability team. \n \nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.\n \nAs a Product Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance and scalability of the products on our platform.\n \nYour proficiency in supporting products that serve millions of customers will ensure stability and high performance for our brands and clients.\n \nYou’ll keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance and continuously improve our reliability and efficiency.\n","hostedUrl":"https://jobs.lever.co/kraken123/4781f3ef-d177-43cd-bf3e-3c47ff512e85","applyUrl":"https://jobs.lever.co/kraken123/4781f3ef-d177-43cd-bf3e-3c47ff512e85/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Platform 🛜","location":"Melbourne","team":"Platform Engineering","allLocations":["Melbourne"]},"createdAt":1772681675090,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n\nThe Team\n \nWe have expanded our tentacles and are looking for someone (based in Melbourne, Australia or remote within Australia) to join our Global Platform Engineering Reliability - Product Reliability team. \n \nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.\n \nAs a Product Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance and scalability of the products on our platform.\n \nYour proficiency in supporting products that serve millions of customers will ensure stability and high performance for our brands and clients.\n \nYou’ll keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance and continuously improve our reliability and efficiency.\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
The Team
\n
\nWe have expanded our tentacles and are looking for someone (based in Melbourne, Australia or remote within Australia) to join our Global Platform Engineering Reliability - Product Reliability team.
\n
\nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.
\n
\nAs a Product Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance and scalability of the products on our platform.
\n
\nYour proficiency in supporting products that serve millions of customers will ensure stability and high performance for our brands and clients.
\n
\nYou’ll keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance and continuously improve our reliability and efficiency.
","id":"4fe05f09-5bec-44a6-b595-fc364ad725b6","lists":[{"text":"What you'll do:","content":"\nTeach and support product teams on best practices for reliability, implementation patterns and effective usage of our existing platforms\nSupport product teams in improving the performance and availability of their systems\nBe hands-on in code and infrastructure to help product teams with reliability improvements\nProvide comprehensive feedback to the wider Platform group on improvements to be made to core infrastructure based on observations and first-hand experience in the code base\nSupport the build-out of proof-of-concept requirements in product teams as needed to evolve application deployment architecture to align with business growth as well as enhance scalability and system resilience\nCollaborate with product teams to support the release of new features and services, ensuring adherence to reliability and performance standards\nGuide product teams in designing systems for resilience and graceful failure under heavy load\nAssist application teams with post-incident tasks and follow-ups, and contribute to the creation and review of post-mortem documentation\nAnalyse incident metrics to identify trends and potential improvements, communicating these insights to the product teams\nHelp solve interesting and difficult problems. There’s a great opportunity for disruption in the global energy market\n"},{"text":"What you'll have:","content":"\nGreat communication skills, working effectively with developers, product managers and other business stakeholders to understand, design and deliver impactful projects and reliability improvements\n\nSolid hands-on experience across our core platform stack:
\n\nAWS (supporting and improving cloud infrastructure used by product teams)\nTerraform (infrastructure as code; comfortable operating with Terraform day-to-day)\nKubernetes (container orchestration and deployment management; comfortable working with Kubernetes day-to-day)\nExperience using industry-standard observability tooling - we use Datadog, Grafana, Prometheus and Rootly (experience with other monitoring/alerting platforms is transferable)\nStrong collaboration and communication skills - able to work effectively with developers, product managers, and other stakeholders to design and deliver impactful observability “golden paths” and monitoring experiences\nExposure to Python (or a similar C-based language like TypeScript, Go, C#) - able to understand how applications behave in production to support observability and reliability improvements\nPrevious experience working in small, highly autonomous teams\n\n
\nA working style that fits how we operate:
\n\nComfortable with ambiguity and able to create structure in unclear situations\nProactive learning mindset (experiment, iterate, and adapt as the team evolves approaches)\nStrong asynchronous written communication (Slack/Notion/docs) and a habit of keeping others in the loop\nAutonomy and accountability - making progress independently and owning outcomes\n\n
"},{"text":"What will help:","content":"\nPrevious experience as a Site Reliability Engineer\nExperience working on SaaS platforms, including engaging product teams to ensure up-skilling and knowledge sharing across teams\nExperience managing and supporting a large scale internet facing service\nExperience in responding to incidents and outages, writing technical incident reports and organising incident retrospectives\nExperience working with very large relational databases\nExperience in using service level objectives to improve application performance\nA proactive, innovative mindset\n"}],"text":"Platform Engineer - Product Reliability (Mid Level)","country":"AU","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n","descriptionBody":"The Team
\n
\nWe have expanded our tentacles and are looking for someone (based in Melbourne, Australia or remote within Australia) to join our Global Platform Engineering Reliability - Product Reliability team.
\n
\nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.
\n
\nAs a Product Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance and scalability of the products on our platform.
\n
\nYour proficiency in supporting products that serve millions of customers will ensure stability and high performance for our brands and clients.
\n
\nYou’ll keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance and continuously improve our reliability and efficiency.
","descriptionBodyPlain":"The Team\n \nWe have expanded our tentacles and are looking for someone (based in Melbourne, Australia or remote within Australia) to join our Global Platform Engineering Reliability - Product Reliability team. \n \nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.\n \nAs a Product Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance and scalability of the products on our platform.\n \nYour proficiency in supporting products that serve millions of customers will ensure stability and high performance for our brands and clients.\n \nYou’ll keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance and continuously improve our reliability and efficiency.\n","hostedUrl":"https://jobs.lever.co/kraken123/4fe05f09-5bec-44a6-b595-fc364ad725b6","applyUrl":"https://jobs.lever.co/kraken123/4fe05f09-5bec-44a6-b595-fc364ad725b6/apply"},{"additionalPlain":"If this sounds like you then we'd love to hear from you.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.\n\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n","additional":"If this sounds like you then we'd love to hear from you.
\n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"London","team":"Technical Delivery","allLocations":["London","Paris","Berlin"]},"createdAt":1779178567510,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n\nAt Kraken, we're powering the most innovative energy and utility businesses globally. Our technology enables smarter grids, optimised generation and exceptional customer experience.\nBut technology alone does not transform a business.\nClients choose Kraken to improve customer experience, reduce cost to serve and increase their ability to innovate and grow. To succeed, they must rethink how the business operates – stronger data cultures, faster decision-making, smarter operations, and adopt entirely new ways of working. \nKraken’s unified technology and data platform enable transformation. The Operating Model Practice ensures clients are structurally built to win with it.\nThe role\nAs Kraken’s Practice Lead for the Data Operating Model, you will define and own Kraken’s point of view on great utility data practices.\nYou will shape how utilities become data-driven – from org design and operating rhythms to data culture and business adoption. You’ll establish the frameworks, transformation patterns, and practical approaches that help clients turn Kraken data into measurable business impact\nAlongside this, you’ll codify repeatable data value use cases, building compelling proof points for how modern data practices improve business performance.\nYou’ll define how Kraken engages clients on this through workshops, executive advisory, targeted pilots and transformation playbooks. You’ll scale this globally by enabling data CDLs and Org Design leads to apply the model consistently, while stepping in directly for critical client moments and complex transformations.\nThis is an early-stage opportunity to shape how a major industry approaches data transformation. You’ll define this practice from the ground up – and change how major utilities operate in the process.\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
At Kraken, we're powering the most innovative energy and utility businesses globally. Our technology enables smarter grids, optimised generation and exceptional customer experience.
\nBut technology alone does not transform a business.
\nClients choose Kraken to improve customer experience, reduce cost to serve and increase their ability to innovate and grow. To succeed, they must rethink how the business operates – stronger data cultures, faster decision-making, smarter operations, and adopt entirely new ways of working.
\nKraken’s unified technology and data platform enable transformation. The Operating Model Practice ensures clients are structurally built to win with it.
\nThe role
\nAs Kraken’s Practice Lead for the Data Operating Model, you will define and own Kraken’s point of view on great utility data practices.
\nYou will shape how utilities become data-driven – from org design and operating rhythms to data culture and business adoption. You’ll establish the frameworks, transformation patterns, and practical approaches that help clients turn Kraken data into measurable business impact
\nAlongside this, you’ll codify repeatable data value use cases, building compelling proof points for how modern data practices improve business performance.
\nYou’ll define how Kraken engages clients on this through workshops, executive advisory, targeted pilots and transformation playbooks. You’ll scale this globally by enabling data CDLs and Org Design leads to apply the model consistently, while stepping in directly for critical client moments and complex transformations.
\nThis is an early-stage opportunity to shape how a major industry approaches data transformation. You’ll define this practice from the ground up – and change how major utilities operate in the process.
","id":"196b6e29-5a83-4e2a-b753-1b25b5898b03","lists":[{"text":"What you will do ","content":"\nDefine Kraken’s global point of view on great data operating models— covering organisational patterns, decision-making, ways of working.\nCreate scalable transformation playbooks, workshops and client approaches that help organisations adopt modern data practices.\nEnable delivery teams to lead stronger client transformations through practical frameworks, coaching and senior escalation support.\nDevelop reusable data value use cases and transformation patterns that accelerate adoption and create compelling business proof points.\nLead critical and complex client conversations, particularly where organisational change or data transformation risk is involved.\n\n
\n
\nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
"},{"text":"Key Success Factors (What you need to have) :","content":"\nExperience leading large-scale data transformation, operating model or organisational design initiatives in complex environments.\nStrong judgement on what great data-driven organisations look like — including culture, team structures, governance, and business adoption.\nAbility to turn real-world experience into practical, scalable frameworks, workshops and executive-level guidance.\nCredibility to challenge and influence senior stakeholders on organisational change, capability gaps and data transformation approach.\nTrack record of driving change through influence, especially in environments where success depends more on alignment than hierarchy.\nComfort operating in ambiguity and building new capabilities in fast-moving, high-autonomy environments.\n"}],"text":"Practice Lead, Data Operating Model & Enablement","country":"GB","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n","descriptionBody":"At Kraken, we're powering the most innovative energy and utility businesses globally. Our technology enables smarter grids, optimised generation and exceptional customer experience.
\nBut technology alone does not transform a business.
\nClients choose Kraken to improve customer experience, reduce cost to serve and increase their ability to innovate and grow. To succeed, they must rethink how the business operates – stronger data cultures, faster decision-making, smarter operations, and adopt entirely new ways of working.
\nKraken’s unified technology and data platform enable transformation. The Operating Model Practice ensures clients are structurally built to win with it.
\nThe role
\nAs Kraken’s Practice Lead for the Data Operating Model, you will define and own Kraken’s point of view on great utility data practices.
\nYou will shape how utilities become data-driven – from org design and operating rhythms to data culture and business adoption. You’ll establish the frameworks, transformation patterns, and practical approaches that help clients turn Kraken data into measurable business impact
\nAlongside this, you’ll codify repeatable data value use cases, building compelling proof points for how modern data practices improve business performance.
\nYou’ll define how Kraken engages clients on this through workshops, executive advisory, targeted pilots and transformation playbooks. You’ll scale this globally by enabling data CDLs and Org Design leads to apply the model consistently, while stepping in directly for critical client moments and complex transformations.
\nThis is an early-stage opportunity to shape how a major industry approaches data transformation. You’ll define this practice from the ground up – and change how major utilities operate in the process.
","descriptionBodyPlain":"At Kraken, we're powering the most innovative energy and utility businesses globally. Our technology enables smarter grids, optimised generation and exceptional customer experience.\nBut technology alone does not transform a business.\nClients choose Kraken to improve customer experience, reduce cost to serve and increase their ability to innovate and grow. To succeed, they must rethink how the business operates – stronger data cultures, faster decision-making, smarter operations, and adopt entirely new ways of working. \nKraken’s unified technology and data platform enable transformation. The Operating Model Practice ensures clients are structurally built to win with it.\nThe role\nAs Kraken’s Practice Lead for the Data Operating Model, you will define and own Kraken’s point of view on great utility data practices.\nYou will shape how utilities become data-driven – from org design and operating rhythms to data culture and business adoption. You’ll establish the frameworks, transformation patterns, and practical approaches that help clients turn Kraken data into measurable business impact\nAlongside this, you’ll codify repeatable data value use cases, building compelling proof points for how modern data practices improve business performance.\nYou’ll define how Kraken engages clients on this through workshops, executive advisory, targeted pilots and transformation playbooks. You’ll scale this globally by enabling data CDLs and Org Design leads to apply the model consistently, while stepping in directly for critical client moments and complex transformations.\nThis is an early-stage opportunity to shape how a major industry approaches data transformation. You’ll define this practice from the ground up – and change how major utilities operate in the process.\n","hostedUrl":"https://jobs.lever.co/kraken123/196b6e29-5a83-4e2a-b753-1b25b5898b03","applyUrl":"https://jobs.lever.co/kraken123/196b6e29-5a83-4e2a-b753-1b25b5898b03/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Product 📈","location":"New York","team":"Product Management","allLocations":["New York"]},"createdAt":1778833400456,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n\nHelp us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need more people to help us make our vision a reality.\nKraken is the operating system for utilities of the future. Built in-house at Octopus Energy, we took them to become the biggest supplier in the UK, and now we power energy companies and utilities around the globe - in 10 countries and counting, licensing software to giants like Origin Energy in Australia and Tokyo Gas in Japan. We’re on a mission to accelerate the renewable transition, and bring affordable green energy to the world.\nWe’ve reinvented energy products with smart, data driven tariffs to balance customer demand with renewable generation, and Kraken’s platform controls more than half of the grid-scale batteries in the UK. We’re driving the uptake of low carbon technologies like solar panels and heat pumps via our software for engineers in the field. Our platform allows our energy specialists to be the most productive in the industry. \nWe’re looking to expand our impact by supporting utilities with distribution grid responsibilities as well as customer facing billing responsibilities. We do it by hiring clever, curious, and self-driven people, enabling them with modern tools and infrastructure and giving them lots of autonomy.\nWe’re looking for a Principal Product Manager to define how Kraken supports Vertically Integrated Utilities, both in North America and across the globe. You’ll deeply understand our utility partners' needs, and use those insights to shape a suite of products and experiences that improve the customer experience for our clients.\nYou’ll collaborate across sales, delivery, product and engineering teams to deliver client outcomes and business value, making Kraken the platform of choice for Vertically Integrated Utilities. \nYour initial primary focus will be to shape how Kraken approaches Global Product Compliance, ensuring our platform evolves to meet global regulatory expectations in a standardized, consistent and auditable manner, while maintaining product agility and innovation.\nYou'll balance deep customer understanding, product strategy, and regulatory considerations to help Kraken deliver innovative utility solutions at scale. While compliance is an important aspect of the role, success comes from applying strong product judgment to build products that are both customer-centric and adaptable to evolving market and regulatory needs.\n\n\n \n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need more people to help us make our vision a reality.
\nKraken is the operating system for utilities of the future. Built in-house at Octopus Energy, we took them to become the biggest supplier in the UK, and now we power energy companies and utilities around the globe - in 10 countries and counting, licensing software to giants like Origin Energy in Australia and Tokyo Gas in Japan. We’re on a mission to accelerate the renewable transition, and bring affordable green energy to the world.
\nWe’ve reinvented energy products with smart, data driven tariffs to balance customer demand with renewable generation, and Kraken’s platform controls more than half of the grid-scale batteries in the UK. We’re driving the uptake of low carbon technologies like solar panels and heat pumps via our software for engineers in the field. Our platform allows our energy specialists to be the most productive in the industry.
\nWe’re looking to expand our impact by supporting utilities with distribution grid responsibilities as well as customer facing billing responsibilities. We do it by hiring clever, curious, and self-driven people, enabling them with modern tools and infrastructure and giving them lots of autonomy.
\nWe’re looking for a Principal Product Manager to define how Kraken supports Vertically Integrated Utilities, both in North America and across the globe. You’ll deeply understand our utility partners' needs, and use those insights to shape a suite of products and experiences that improve the customer experience for our clients.
\nYou’ll collaborate across sales, delivery, product and engineering teams to deliver client outcomes and business value, making Kraken the platform of choice for Vertically Integrated Utilities.
\nYour initial primary focus will be to shape how Kraken approaches Global Product Compliance, ensuring our platform evolves to meet global regulatory expectations in a standardized, consistent and auditable manner, while maintaining product agility and innovation.
\nYou'll balance deep customer understanding, product strategy, and regulatory considerations to help Kraken deliver innovative utility solutions at scale. While compliance is an important aspect of the role, success comes from applying strong product judgment to build products that are both customer-centric and adaptable to evolving market and regulatory needs.
\n
\n
","id":"c5eb0a0a-707e-401c-a1f8-09285ea0a8dc","lists":[{"text":"What you'll do:","content":"\n\nDefine and own the vision, strategy, and roadmap for assigned products within the Vertically Integrated product group.
\n\n\nPartner with utilities, client delivery, and internal product teams to identify key needs and prioritize impactful solutions.
\n\n\nTranslate insights from real-world utilities into clear product outcomes and measurable success metrics.
\n\n\nDevelop, prioritize, and execute your product roadmap, ensuring we deliver required outcomes, within the timelines agreed to, while also building a flexible experience within our core application.
\n\n\nDrive standard frameworks and strategy for compliance topics across various product teams, ensuring alignment without constraining team autonomy.
\n\n\nTranslate complex regulatory requirements into clear product implications and client-facing narratives, supporting sales, delivery, and client trust.
\n\n\nContribute to evolving internal compliance best practices and frameworks, helping teams navigate regulatory requirements through a product-led lens.
\n\n\nWork closely with engineering to build, test, and refine products.
\n\n\nDrive a best-in-class user experience
\n\n\nDrive standard frameworks and strategy for compliance topics across various product teams, ensuring alignment without constraining team autonomy.
\n\n\nTranslate complex regulatory requirements into clear product implications and client-facing narratives, supporting sales, delivery, and client trust.
\n\n\nContribute to evolving internal compliance best practices and frameworks, helping teams navigate regulatory requirements through a product-led lens.
\n\n\nSynthesize guidance from regulatory, legal, security, and external subject matter experts into actionable product strategy, enabling product teams and leadership to make informed decisions on complex compliance topics.
\n\n\nRepresent the Global Product Organization internally and externally on Product Compliance Enablement
\n\n"},{"text":"What you'll have:","content":"\n\n7+ years of product management experience in enterprise software with experience in the utility industry
\n\n\nAbility to translate between regulatory, technical, and business perspectives, simplifying complex product and compliance concepts into actionable product decisions
\n\n\nYou’re a systems thinker who can connect customer experience, data, and operational workflows into coherent, scalable products.
\n\n\nProven experience leading cross-functional teams, including engineering, UX and data science
\n\n\nYou’re adaptable and thrive in a dynamic environment, whether working on a high-level product strategy or rolling up your sleeves to execute.
\n\n\nStrong analytical skills, with the ability to define and track key success metrics.
\n\n\nExcellent communication and stakeholder management, balancing technical and business needs.
\n\n\nComfort engaging with clients during sales, discovery, and delivery,
\n\n\nExceptional stakeholder management and influence skills, with a demonstrated ability to drive alignment and adoption across independent teams without direct authority, particularly on complex, cross-functional, or ambiguous topics.
\n\nFamiliarity working with compliance frameworks (e.g., SOX, SOC2, NIS2, GDPR) and collaborating with security, legal, or compliance stakeholders to translate requirements into product outcomes.\n\nExperience helping establish scalable product practices, frameworks, or operating models across multiple teams.
\n\n\nPassion for customer experience, with a strong focus on usability, efficiency, and empathy.
\n\n"},{"text":"What you'll love about us:","content":"\nGreat medical, dental, and vision insurance options including FSAs\nPaid time off — we have a flexible policy for time off, we don't count days. We encourage you to take the time you need to relax and refresh. \n401(k) plan with employer match\nParental leave. Biological, adoptive and foster parents are all eligible. \nPre-tax commuter benefits.\nFlexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance. \nEquity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such. \nModern office in the heart of Manhattan (Tribeca). \nThe salary range for this senior position in NYC ranges on average from $160,000 - $215,000 depending on relevant experience, role alignment, and expertise demonstrated throughout the interview process. While the full salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context. We can also offer potential remote flexibility for candidates in the North East for our Principal level positions.\n"}],"text":"Principal Product Manager","country":"US","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n","descriptionBody":"Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need more people to help us make our vision a reality.
\nKraken is the operating system for utilities of the future. Built in-house at Octopus Energy, we took them to become the biggest supplier in the UK, and now we power energy companies and utilities around the globe - in 10 countries and counting, licensing software to giants like Origin Energy in Australia and Tokyo Gas in Japan. We’re on a mission to accelerate the renewable transition, and bring affordable green energy to the world.
\nWe’ve reinvented energy products with smart, data driven tariffs to balance customer demand with renewable generation, and Kraken’s platform controls more than half of the grid-scale batteries in the UK. We’re driving the uptake of low carbon technologies like solar panels and heat pumps via our software for engineers in the field. Our platform allows our energy specialists to be the most productive in the industry.
\nWe’re looking to expand our impact by supporting utilities with distribution grid responsibilities as well as customer facing billing responsibilities. We do it by hiring clever, curious, and self-driven people, enabling them with modern tools and infrastructure and giving them lots of autonomy.
\nWe’re looking for a Principal Product Manager to define how Kraken supports Vertically Integrated Utilities, both in North America and across the globe. You’ll deeply understand our utility partners' needs, and use those insights to shape a suite of products and experiences that improve the customer experience for our clients.
\nYou’ll collaborate across sales, delivery, product and engineering teams to deliver client outcomes and business value, making Kraken the platform of choice for Vertically Integrated Utilities.
\nYour initial primary focus will be to shape how Kraken approaches Global Product Compliance, ensuring our platform evolves to meet global regulatory expectations in a standardized, consistent and auditable manner, while maintaining product agility and innovation.
\nYou'll balance deep customer understanding, product strategy, and regulatory considerations to help Kraken deliver innovative utility solutions at scale. While compliance is an important aspect of the role, success comes from applying strong product judgment to build products that are both customer-centric and adaptable to evolving market and regulatory needs.
\n
\n
","descriptionBodyPlain":"Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need more people to help us make our vision a reality.\nKraken is the operating system for utilities of the future. Built in-house at Octopus Energy, we took them to become the biggest supplier in the UK, and now we power energy companies and utilities around the globe - in 10 countries and counting, licensing software to giants like Origin Energy in Australia and Tokyo Gas in Japan. We’re on a mission to accelerate the renewable transition, and bring affordable green energy to the world.\nWe’ve reinvented energy products with smart, data driven tariffs to balance customer demand with renewable generation, and Kraken’s platform controls more than half of the grid-scale batteries in the UK. We’re driving the uptake of low carbon technologies like solar panels and heat pumps via our software for engineers in the field. Our platform allows our energy specialists to be the most productive in the industry. \nWe’re looking to expand our impact by supporting utilities with distribution grid responsibilities as well as customer facing billing responsibilities. We do it by hiring clever, curious, and self-driven people, enabling them with modern tools and infrastructure and giving them lots of autonomy.\nWe’re looking for a Principal Product Manager to define how Kraken supports Vertically Integrated Utilities, both in North America and across the globe. You’ll deeply understand our utility partners' needs, and use those insights to shape a suite of products and experiences that improve the customer experience for our clients.\nYou’ll collaborate across sales, delivery, product and engineering teams to deliver client outcomes and business value, making Kraken the platform of choice for Vertically Integrated Utilities. \nYour initial primary focus will be to shape how Kraken approaches Global Product Compliance, ensuring our platform evolves to meet global regulatory expectations in a standardized, consistent and auditable manner, while maintaining product agility and innovation.\nYou'll balance deep customer understanding, product strategy, and regulatory considerations to help Kraken deliver innovative utility solutions at scale. While compliance is an important aspect of the role, success comes from applying strong product judgment to build products that are both customer-centric and adaptable to evolving market and regulatory needs.\n\n\n \n","hostedUrl":"https://jobs.lever.co/kraken123/c5eb0a0a-707e-401c-a1f8-09285ea0a8dc","applyUrl":"https://jobs.lever.co/kraken123/c5eb0a0a-707e-401c-a1f8-09285ea0a8dc/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms.\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms.
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"Melbourne","team":"Technical Delivery","allLocations":["Melbourne"]},"createdAt":1778547043868,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nAs a Regional Practice Lead at Kraken, you will combine people leadership, delivery oversight, and subject-matter expertise across multiple clients and countries within your region. You will be accountable for raising the standard of delivery excellence, developing talent, and ensuring consistency of practice across different countries and a variety of clients, while remaining closely connected to complex client engagements.\nThis role is in Kraken's Comms Practice, which helps clients implement and optimise Kraken's communications systems: Voice, Ink (email/chat), and Transactional Comms. The team of CDLs supports clients through two phases: Migration (onboarding and configuration) and Accelerate (optimisation for improved channel effectiveness, automation, and customer experience).\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
As a Regional Practice Lead at Kraken, you will combine people leadership, delivery oversight, and subject-matter expertise across multiple clients and countries within your region. You will be accountable for raising the standard of delivery excellence, developing talent, and ensuring consistency of practice across different countries and a variety of clients, while remaining closely connected to complex client engagements.
\nThis role is in Kraken's Comms Practice, which helps clients implement and optimise Kraken's communications systems: Voice, Ink (email/chat), and Transactional Comms. The team of CDLs supports clients through two phases: Migration (onboarding and configuration) and Accelerate (optimisation for improved channel effectiveness, automation, and customer experience).
\n","id":"3dfaf8f3-e3c4-4acd-b15d-ce9983648cd5","lists":[{"text":"What you'll do ","content":"\n
\n- Vision & Team Motivation: Set the regional vision and motivate your team of Client Delivery Leads (CDLs) by providing clear, actionable goals and fostering a culture of psychological safety.
\n\n
\n\n- People Development & Management: Directly manage the growth and performance of CDLs, including responsibility for people development, compensation reviews, and the ongoing upskilling of the team.
\n\n
\n\n- Client-Product Alignment: Drive alignment between regional client needs and Kraken’s product strategy, ensuring that local requirements influence the global roadmap while maximising the adoption of core products.
\n\n
\n\n- Delivery Oversight & TTV: Monitor high-impact programs and project outcomes, with a specific focus on minimising Time to Value (TTV) for clients during migrations and BAU phases.
\n\n
\n\n- Resourcing & Capacity Planning: Lead regional recruitment and capacity planning to ensure sustainable workload distribution and full coverage across all client projects.
\n\n
\n\n- Strategic Escalation & Blocker Removal: Act as the primary escalation point for complex engagements, removing technical and organisational blockers to enable successful client transformations.
\n\n
\n\n- Domain Expertise & Standardisation: Act as a subject-matter expert in your domain, standardising value engineering and delivery best practices globally to act as a force multiplier for the business.
\n\n
\n\n- Stakeholder Influence: Partner with senior client stakeholders and internal regional leads to build trust, manage expectations, and navigate complex organisational dynamics.
\n\n
\n\n- Knowledge Sharing: Facilitate cross-country collaboration and knowledge sharing, ensuring that successful patterns in one market are leveraged across the broader region.
\n\n
\n
\n- Leadership experience: Significant experience leading complex client delivery or transformation programs in multi-client, multi-country environments.
\n\n
\n\n- People management and emotional intelligence: Prior experience in direct people management, with a demonstrated ability to coach, develop, and elevate senior individual contributors. Comfort in providing clear, structured feedback while demonstrating deep empathy and an understanding of individual motivations.
\n\n
\n\n- Influence and collaboration: Confidence in leading through influence, fostering collaboration across delivery, product, engineering, and leadership teams, and motivating individuals and teams to deliver.
\n\n
\n\n- Comms domain knowledge: Familiarity with multi-channel customer communications platforms, ideally across telephony, email/chat, and outbound messaging (but experience in just one of these is acceptable). with an understanding of how configuration, templating, and event-driven workflows are used to deliver client outcomes.
\n\n
\n\n- Strategic & operational balance: The ability to identify regional patterns and anticipate risks while maintaining the operational discipline required to meet schedules.
\n\n
\n\n- Effective communication: Exceptional communication and facilitation skills, with the ability to translate complex technical delivery topics into clear narratives for C-level client stakeholders, product and engineering stakeholders, and with your team of CDLs.
\n\n
\n\n- Adaptability: A proactive \"self-starter\" mindset with the ability to roll up your sleeves and solve problems in a fast-paced, evolving environment.
\n\n
\n\n- Delivery experience: proven experience in delivering technology migrations or platform onboarding programs where client adoption, change management, and go-live readiness are core success criteria, and a track record of driving continuous improvement post-launch.
\n\n
Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"\n
As a Regional Practice Lead at Kraken, you will combine people leadership, delivery oversight, and subject-matter expertise across multiple clients and countries within your region. You will be accountable for raising the standard of delivery excellence, developing talent, and ensuring consistency of practice across different countries and a variety of clients, while remaining closely connected to complex client engagements.
\nThis role is in Kraken's Comms Practice, which helps clients implement and optimise Kraken's communications systems: Voice, Ink (email/chat), and Transactional Comms. The team of CDLs supports clients through two phases: Migration (onboarding and configuration) and Accelerate (optimisation for improved channel effectiveness, automation, and customer experience).
\n","descriptionBodyPlain":"As a Regional Practice Lead at Kraken, you will combine people leadership, delivery oversight, and subject-matter expertise across multiple clients and countries within your region. You will be accountable for raising the standard of delivery excellence, developing talent, and ensuring consistency of practice across different countries and a variety of clients, while remaining closely connected to complex client engagements.\nThis role is in Kraken's Comms Practice, which helps clients implement and optimise Kraken's communications systems: Voice, Ink (email/chat), and Transactional Comms. The team of CDLs supports clients through two phases: Migration (onboarding and configuration) and Accelerate (optimisation for improved channel effectiveness, automation, and customer experience).\n","hostedUrl":"https://jobs.lever.co/kraken123/3dfaf8f3-e3c4-4acd-b15d-ce9983648cd5","applyUrl":"https://jobs.lever.co/kraken123/3dfaf8f3-e3c4-4acd-b15d-ce9983648cd5/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms ","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"Tokyo","team":"Technical Delivery","allLocations":["Tokyo"]},"createdAt":1732577117274,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nWe are looking for brilliant Senior Client Delivery Leads across a number of areas (i.e. Billing/Debt/etc) to help us build an industry leading product experience for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place. \n \nWe are a flat and agile organisation and plan to remain this way. We are looking for hands-on Senior Client Delivery Lead who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products. \n \nThe Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.\n \nThey will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap. \n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
We are looking for brilliant Senior Client Delivery Leads across a number of areas (i.e. Billing/Debt/etc) to help us build an industry leading product experience for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place.
\n
\nWe are a flat and agile organisation and plan to remain this way. We are looking for hands-on Senior Client Delivery Lead who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.
\n
\nThe Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.
\n
\nThey will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.
","id":"7d71de8d-a96e-497c-a6fd-b51909f7ffe2","lists":[{"text":"What you'll do ","content":"\nWork closely with the operation and non operation and Kraken Technologies Teams to define the product vision and strategy\nIdentify new ideas and technology to improve the product\nDefine the MVP and test & learn approach for the product capability\nSupport the business with issue resolution for the product\nSupport the engineering teams to deliver product features\nManaging the relationship with client counterparts, being the first point of contact for tech development and issue resolution. \nTriaging incoming requests and communicating client priorities to the right domains in the development team. \nEnsure we are constantly reviewing and adapting to customer and business needs\n"},{"text":"What you'll have","content":"\nDegree qualified equivalent, with strong client delivery and/or product ownership experience\nStrong agile delivery experience and product management skills\nExperience of product management and customer journeys\nSolid understanding of technology and associated trends\nExcellent communications, collaboration and presentation skills\nStrong influencing skills and ability to challenge traditional ways of thinking\nExperience of working with significant complex delivery pipelines for clients\nPatience - our clients are undergoing huge transformations that take time and require our understanding \nLaser focus on clients, relentless problem solving, invincible attitude, a winner!\nConsulting experience is a plus \nJapanese and English speaking \nTravelling is required\n"}],"text":"Senior Client Delivery Lead","country":"JP","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"We are looking for brilliant Senior Client Delivery Leads across a number of areas (i.e. Billing/Debt/etc) to help us build an industry leading product experience for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place.
\n
\nWe are a flat and agile organisation and plan to remain this way. We are looking for hands-on Senior Client Delivery Lead who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.
\n
\nThe Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.
\n
\nThey will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.
","descriptionBodyPlain":"We are looking for brilliant Senior Client Delivery Leads across a number of areas (i.e. Billing/Debt/etc) to help us build an industry leading product experience for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place. \n \nWe are a flat and agile organisation and plan to remain this way. We are looking for hands-on Senior Client Delivery Lead who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products. \n \nThe Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.\n \nThey will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap. \n","hostedUrl":"https://jobs.lever.co/kraken123/7d71de8d-a96e-497c-a6fd-b51909f7ffe2","applyUrl":"https://jobs.lever.co/kraken123/7d71de8d-a96e-497c-a6fd-b51909f7ffe2/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms.\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms.
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"Melbourne","team":"Technical Delivery","allLocations":["Melbourne"]},"createdAt":1752541155413,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nKraken is a technology company with a mission: helping energy utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition. We recognised that legacy technology has held the energy industry back for too long. At Kraken, we set out to change that.\n \nThrough successful partnerships with E.ON Next, EDF, Origin, Octopus Energy, and Tokyo Gas (to name just a few), we support over 60 million utility customers globally and we’ve expanded our offer to support businesses in the water and telco industries, meaning we're on track to achieve our mission of impacting 1 billion people within a decade.\n \nBut we’ll never deliver on our ambitious goals without a team that is just as ambitious, so we’re expanding our tentacles and we are now looking for Senior Client Delivery Leads. The roles will be working closely with other members of the client delivery team to help with our APAC clients and global product teams. \n \nJoin a team that's redefining energy. At Kraken, we're not just changing how energy companies work; we're tackling the climate crisis head-on. Our decisions are guided by simplicity, customer benefit, and efficiency and customer happiness first. If you're passionate about making a real difference with cutting-edge technology and a customer-centric approach, you belong with us.\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken is a technology company with a mission: helping energy utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition. We recognised that legacy technology has held the energy industry back for too long. At Kraken, we set out to change that.
\n
\nThrough successful partnerships with E.ON Next, EDF, Origin, Octopus Energy, and Tokyo Gas (to name just a few), we support over 60 million utility customers globally and we’ve expanded our offer to support businesses in the water and telco industries, meaning we're on track to achieve our mission of impacting 1 billion people within a decade. \n
\nBut we’ll never deliver on our ambitious goals without a team that is just as ambitious, so we’re expanding our tentacles and we are now looking for Senior Client Delivery Leads. The roles will be working closely with other members of the client delivery team to help with our APAC clients and global product teams.
\n
\nJoin a team that's redefining energy. At Kraken, we're not just changing how energy companies work; we're tackling the climate crisis head-on. Our decisions are guided by simplicity, customer benefit, and efficiency and customer happiness first. If you're passionate about making a real difference with cutting-edge technology and a customer-centric approach, you belong with us.
","id":"dbc8c70a-cec0-43a8-be14-9492d3ac2775","lists":[{"text":"Who are we looking for?","content":"\nWe are looking for more Senior Client Delivery Leads to join the Kraken delivery team. Ideally you’ll have experience working in the Australian energy sector or SaaS providers, and a lot of experience working with technical stakeholders (developers, QA, solution architects). If you love making things better for customers, building great products, working with technology, and bringing people together to find solutions, then you’ve come to the right place. We are looking for additions to our Client Delivery team that can help build our capability across our business with Kraken. \nOur Client Delivery Team exists to turn complex problems into amazing outcomes. As a Senior Client Delivery Lead you’ll need to be comfortable working in partnership with the technology and operational teams at Kraken as well as the client. You’re going to need to live and breathe Kraken, and be as comfortable finding a meter read as you are trying to identify a customer need. \nSenior Client Delivery Leads need to understand how Kraken works, be able to help clients identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.\n"},{"text":"What you'll do ","content":"\nYou’ll be a valued leader in our delivery teams.\nYou’ll need to be able to produce well articulated written documentation for our clients and our wider Kraken team. \nYou’ll be facilitating and driving (sometimes ambiguous) conversations with clients in order to truly get to the root cause of their problems, and the options we have to solve it.\nYou’ll need to be comfortable taking a hands-on approach to verifying, testing, and demonstrating Kraken functionality to clients. \nYou’ll need to get into the finer details at times, learning how to use tools like SQL and Kraken APIs to find the answers.\n"},{"text":"What you'll have","content":"\nYou're a natural optimist, seeing every challenge as an opportunity to create something exceptional.. \nYou’re inherently curious, always eager to learn and ask insightful questions \nYou’ll have strong written and verbal communication skills to clearly explain and document complex ideas making them easily understandable. \nYou’re self-aware to know your limits and know when to ask for help, while at the same time be happy to help out others when they need it. \nThriving in a fast-paced, evolving environment comes naturally to you. \nYou possess the self-confidence to push for the best customer outcome, balanced with empathy to understand diverse client needs. \nYou’ll be confident in having respectful, constructive conversations, even when they’re challenging.\nBe based in Melbourne, and be able to come into the office 3 days min per week\n"}],"text":"Senior Client Delivery Lead","country":"AU","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"Kraken is a technology company with a mission: helping energy utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition. We recognised that legacy technology has held the energy industry back for too long. At Kraken, we set out to change that.
\n
\nThrough successful partnerships with E.ON Next, EDF, Origin, Octopus Energy, and Tokyo Gas (to name just a few), we support over 60 million utility customers globally and we’ve expanded our offer to support businesses in the water and telco industries, meaning we're on track to achieve our mission of impacting 1 billion people within a decade. \n
\nBut we’ll never deliver on our ambitious goals without a team that is just as ambitious, so we’re expanding our tentacles and we are now looking for Senior Client Delivery Leads. The roles will be working closely with other members of the client delivery team to help with our APAC clients and global product teams.
\n
\nJoin a team that's redefining energy. At Kraken, we're not just changing how energy companies work; we're tackling the climate crisis head-on. Our decisions are guided by simplicity, customer benefit, and efficiency and customer happiness first. If you're passionate about making a real difference with cutting-edge technology and a customer-centric approach, you belong with us.
","descriptionBodyPlain":"Kraken is a technology company with a mission: helping energy utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition. We recognised that legacy technology has held the energy industry back for too long. At Kraken, we set out to change that.\n \nThrough successful partnerships with E.ON Next, EDF, Origin, Octopus Energy, and Tokyo Gas (to name just a few), we support over 60 million utility customers globally and we’ve expanded our offer to support businesses in the water and telco industries, meaning we're on track to achieve our mission of impacting 1 billion people within a decade.\n \nBut we’ll never deliver on our ambitious goals without a team that is just as ambitious, so we’re expanding our tentacles and we are now looking for Senior Client Delivery Leads. The roles will be working closely with other members of the client delivery team to help with our APAC clients and global product teams. \n \nJoin a team that's redefining energy. At Kraken, we're not just changing how energy companies work; we're tackling the climate crisis head-on. Our decisions are guided by simplicity, customer benefit, and efficiency and customer happiness first. If you're passionate about making a real difference with cutting-edge technology and a customer-centric approach, you belong with us.\n","hostedUrl":"https://jobs.lever.co/kraken123/dbc8c70a-cec0-43a8-be14-9492d3ac2775","applyUrl":"https://jobs.lever.co/kraken123/dbc8c70a-cec0-43a8-be14-9492d3ac2775/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms ","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"New York","team":"Technical Delivery","allLocations":["New York"]},"createdAt":1766054365537,"descriptionPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nWe have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like. \n \nYou will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects.\nThe Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. \n \nThe Senior Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n","description":"
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
We have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like.
\n
\nYou will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects.
\nThe Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
\n
\nThe Senior Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
","id":"e7ec81b6-c683-4be0-a7bf-8639a2f60114","lists":[{"text":"What you'll do:","content":"\nYou will be managing the relationship with client counterparts (often product owners and business owners)\nYou will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues\nBeing the knowledge base of how Kraken works and how we deliver Kraken Platform\nTriaging incoming requests and communicating client priorities internally. \nSummarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.\nSupporting the engineering team to deliver product features\nChallenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.\n\n
\nThis is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.
\n
\nWe are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
\n
\nYou must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
\n
\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
\n
\n\nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.\n"},{"text":"What you'll need:","content":"\nAt senior level we require relevant domain experience across one of the following areas (Energy, billing systems, CRM, customer journeys, data, DERMS, energy market experience, ERCOT, payments, commercials).\nStrong agile delivery experience\nExperience of product management and customer journeys\nSolid understanding of technology and associated trends\nExcellent communications, collaboration and presentation skills\nStrong influencing skills and ability to challenge traditional ways of thinking\nExperience of working with significant complex delivery pipelines for clients\nPatience - our clients are undergoing huge transformations that take time and require our understanding \nConsulting experience is a plus\nRegulatory compliance experience is a plus\nWe have a new office in New York City and will need you to be onsite 3+ days a week. There will also be travel to client sites across the country at regular intervals. \n"},{"text":"Experience / Qualifications needed:","content":"\nTechnical mindset, experience in the energy supply sector and with customer journeys\nDegree qualified equivalent, with strong client delivery and/or product ownership experience\nExperience in client facing roles and stakeholder management\nExperience in managing technical product or projects\nExceptional interpersonal skills \nProficient in tools such as miro and office suite\n"},{"text":"Culture fit: ","content":"\nPassionate about leading, motivating and developing others \nPassionate about helping customers (without them, we don’t exist)\nPassionate about technology (we are a tech business disrupting energy) \nCommitted to sustainability (we are all about speeding up the shift to a more sustainable world) \nOpen minded, flexible and adaptable (we are constantly growing, changing and evolving) \nConfident in decision making \nSupportive\nApproachable\nInclusive\nResilient, working well under pressure \n"},{"text":"Why you'll love it here:","content":"\nGreat medical, dental, and vision insurance options including FSAs.\nPaid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n401(k) plan with employer match.\nParental leave. Biological, adoptive and foster parents are all eligible. \nPre-tax commuter benefits.\nFlexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance. \nEquity Options: every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such. \nModern office or co-working spaces depending on location.\nThe salary range for this senior role in NYC ranges on average from $140,000-$200,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context. \n"}],"text":"Senior Client Delivery Lead","country":"US","workplaceType":"hybrid","opening":"
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"We have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like.
\n
\nYou will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects.
\nThe Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
\n
\nThe Senior Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
","descriptionBodyPlain":"We have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like. \n \nYou will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects.\nThe Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. \n \nThe Senior Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n","hostedUrl":"https://jobs.lever.co/kraken123/e7ec81b6-c683-4be0-a7bf-8639a2f60114","applyUrl":"https://jobs.lever.co/kraken123/e7ec81b6-c683-4be0-a7bf-8639a2f60114/apply"},{"additionalPlain":"If this sounds like you then we'd love to hear from you.\n \nAs we are an international organization, we kindly ask you to send us your CV in English.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.\n","additional":"If this sounds like you then we'd love to hear from you.
\n
\nAs we are an international organization, we kindly ask you to send us your CV in English.
\n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"Paris","team":"Technical Delivery","allLocations":["Paris"]},"createdAt":1769327361737,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n \nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n \nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.\n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. \n \nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
\n
\nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
\n
\nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.
\n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
\n
\nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
","id":"569f4c39-58a3-4861-8d64-e5bc6ab0b7ec","lists":[{"text":"What you will do ","content":"\nYou will be managing the relationship with client counterparts (often product owners and business owners)\nYou will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues\nBeing the knowledge base of how Kraken works and how we deliver Kraken Platform\nTriaging incoming requests and communicating client priorities internally. \nSummarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.\nSupporting the engineering team to deliver product features\nChallenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.\n\n
\nThis is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.
\n
\nWe are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
\nYou must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
\n
\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
\n
\nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
"},{"text":"Key Success Factors (What you need to have) :","content":"\nIn this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you! (“Every problem has a solution, facing new challenges is exciting because that’s what makes us better every day and the bigger the challenge, the bigger the feeling of success”)\nStrong client delivery and/or product ownership experience\nAgile delivery experience \nExperience of product management and customer journeys\nSolid understanding of technology and associated trends\nExcellent communications, collaboration and presentation skills\nStrong influencing skills and ability to challenge traditional ways of thinking\nExperience of working with significant complex delivery pipelines for clients\nPatience and initiative - our clients are undergoing huge transformations that take time and require our understanding \nTime management and a get-stuff-done attitude\nConsulting experience is a plus \nFluent English + French (or another european language)\nPrevious experience in the electricity/utilities market in France is required for this position\n"}],"text":"Senior Client Delivery Lead (Energy/Utilities experience)","country":"FR","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
\n
\nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
\n
\nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.
\n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
\n
\nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
","descriptionBodyPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n \nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n \nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.\n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. \n \nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n","hostedUrl":"https://jobs.lever.co/kraken123/569f4c39-58a3-4861-8d64-e5bc6ab0b7ec","applyUrl":"https://jobs.lever.co/kraken123/569f4c39-58a3-4861-8d64-e5bc6ab0b7ec/apply"},{"additionalPlain":"Please submit your CV in English\n\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n","additional":"Please submit your CV in English
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms ","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"Berlin","team":"Technical Delivery","allLocations":["Berlin"]},"createdAt":1747639302568,"descriptionPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nWhat we do\n \nWhat we do: build an AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. \n \nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n \nThe team: \n \nYou will be joining the client delivery team with Kraken working to support European enterprise clients through their technology transformation journeys, supporting long term migration projects. The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. \n \nThey need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. \n \nYou will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client. \n","description":"
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
What we do
\n
\nWhat we do: build an AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
\n
\nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
\n
\nThe team:
\n
\nYou will be joining the client delivery team with Kraken working to support European enterprise clients through their technology transformation journeys, supporting long term migration projects. The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements.
\n
\nThey need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.
\n
\nYou will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
","id":"a85370ac-117a-40cc-96d7-a5e4a8a0775d","lists":[{"text":"What you'll do!","content":"\nYou will be managing the relationship with enterprise client counterparts (often product owners and business owners)\nTravelling to meet our clients\nYou will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues\nBeing the knowledge base of how Kraken works and how we deliver Kraken Platform\nTriaging incoming requests and communicating client priorities internally\nSummarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.\nSupporting the engineering team to deliver product features\nChallenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.\n\n
\nThis is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.
\n
\nWe are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
\n
\nYou must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
\n
\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
\n
\nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
"},{"text":"Key Success Factors (What you need to have)","content":"\nIn this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you!\nStrong enterprise client delivery and/or product ownership experience\nExperience with SaaS, Digital Transformation or overall platform migrations.\nAgile delivery experience \nExperience of product management and customer journeys\nSolid understanding of technology and associated trends\nExcellent communications, collaboration and presentation skills\nStrong influencing skills and ability to challenge traditional ways of thinking\nExperience of working with significant complex delivery pipelines for clients\nPatience and initiative - our clients are undergoing huge transformations that take time and require our understanding \nTime management and a get-stuff-done attitude\nConsulting experience is a plus \nFluent English & your local language is a must, and another European language is a plus (German, French, Portuguese, Italian or Spanish preferred)\n"},{"text":"Why else you'll love it here","content":"\nOur company culture - We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.\nPurpose - We are deeply passionate about helping customers (without them, we don’t exist), about technology (we are a tech business disrupting energy) amd sustainability (we are all about speeding up the shift to a more sustainable world).\nFlexible working environment - genuine work life balance here, we treat you as a human, and do our best to make work and life merge smoothly together.\nRelaxation - we don’t count your holidays here. We work hard, and so we know you need to play hard as well (within reason of course).\nEquity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success.\nOffice culture - have a certain tech requirement? We’ll do our best to get it. Our offices are also stocked with fruit, breakfast, great coffee and soft drinks. Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - we call it Family Dinner.\nYour development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you.\n"}],"text":"Senior Client Delivery Lead (m/f/d) - Payments","country":"DE","workplaceType":"hybrid","opening":"
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"What we do
\n
\nWhat we do: build an AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
\n
\nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
\n
\nThe team:
\n
\nYou will be joining the client delivery team with Kraken working to support European enterprise clients through their technology transformation journeys, supporting long term migration projects. The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements.
\n
\nThey need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.
\n
\nYou will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
","descriptionBodyPlain":"What we do\n \nWhat we do: build an AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. \n \nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n \nThe team: \n \nYou will be joining the client delivery team with Kraken working to support European enterprise clients through their technology transformation journeys, supporting long term migration projects. The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. \n \nThey need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. \n \nYou will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client. \n","hostedUrl":"https://jobs.lever.co/kraken123/a85370ac-117a-40cc-96d7-a5e4a8a0775d","applyUrl":"https://jobs.lever.co/kraken123/a85370ac-117a-40cc-96d7-a5e4a8a0775d/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms ","categories":{"commitment":"Full-time","department":"Commercial 🤝","location":"New York","team":"Customer Success","allLocations":["New York"]},"createdAt":1765360813245,"descriptionPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nAs a Client Partner – Major Accounts, you’ll lead strategic relationships with some of Kraken’s largest utility and energy clients. This is a high-impact role at the intersection of technology, transformation, and sustainability.\n \nYou’ll be accountable for four core areas:\n1. Executive Account Leadership plus Hands on Day-to-Day Engagement\nServe as a senior strategic partner to C-level+ stakeholdersDive into the details and roll up your sleeves—working across all levels of complex, dynamic clientsMaintain strong, proactive engagement to ensure delivery, satisfaction, and trust\n \n2. Client Value Realization\nEnsure clients get full value from our products and operating modelConnect the dots between our tech, cultural transformation approach, and their evolving needs\n \n3. Major Escalation Management\nManage clients through escalations for critical issuesPartner closely with Technical Account Managers and Support to drive resolution and protect and cultivate relationships\n \n4. Commercial Management & Growth\nManage commercial relationships and deliver to new business development and/or revenue targetsIdentify and shape early-stage growth opportunities across the portfolio\n","description":"
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
As a Client Partner – Major Accounts, you’ll lead strategic relationships with some of Kraken’s largest utility and energy clients. This is a high-impact role at the intersection of technology, transformation, and sustainability.
\n
\nYou’ll be accountable for four core areas:
\n1. Executive Account Leadership plus Hands on Day-to-Day Engagement
\nServe as a senior strategic partner to C-level+ stakeholdersDive into the details and roll up your sleeves—working across all levels of complex, dynamic clientsMaintain strong, proactive engagement to ensure delivery, satisfaction, and trust
\n
\n2. Client Value Realization
\nEnsure clients get full value from our products and operating modelConnect the dots between our tech, cultural transformation approach, and their evolving needs
\n
\n3. Major Escalation Management
\nManage clients through escalations for critical issuesPartner closely with Technical Account Managers and Support to drive resolution and protect and cultivate relationships
\n
\n4. Commercial Management & Growth
\nManage commercial relationships and deliver to new business development and/or revenue targetsIdentify and shape early-stage growth opportunities across the portfolio
","id":"4d2671bd-c5eb-4b37-a497-2fa408e2a26a","lists":[{"text":"What you'll be doing","content":"\nEnterprise client leadership – Hands-on experience with complex B2B tech account management, sales and/or delivery; quota-carrying or P&L experience a plus\nTransformation mindset – Ability to guide clients through operational and cultural change, with a consultative, pragmatic style\nTech/Product fluency – Strong understanding of SaaS businesses; ideally with engineering or product experience\nEnergy and Utilities sector knowledge – Experience in utilities or energy retail and/or similar sectors (e.g. telecom, banking) that have undergone digital transformation\nExecutive presence – Trusted advisor to senior leaders; able to influence and challenge constructively\n"},{"text":"Why you'll love it here:","content":"\n\n
Great medical, dental, and vision insurance options.\nPaid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n401(k) plan with employer match.\nParental leave. Biological, adoptive and foster parents are all eligible. \nPre-tax commuter benefits.\nFlexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance. \nEquity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such. \nModern office or co-working spaces depending on location.\nThe salary range for this role ranges on average from $220,000-$250,000 depending on relevant experience, role alignment, and client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context. \n\n"}],"text":"Senior Client Partner","country":"US","workplaceType":"hybrid","opening":"
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"As a Client Partner – Major Accounts, you’ll lead strategic relationships with some of Kraken’s largest utility and energy clients. This is a high-impact role at the intersection of technology, transformation, and sustainability.
\n
\nYou’ll be accountable for four core areas:
\n1. Executive Account Leadership plus Hands on Day-to-Day Engagement
\nServe as a senior strategic partner to C-level+ stakeholdersDive into the details and roll up your sleeves—working across all levels of complex, dynamic clientsMaintain strong, proactive engagement to ensure delivery, satisfaction, and trust
\n
\n2. Client Value Realization
\nEnsure clients get full value from our products and operating modelConnect the dots between our tech, cultural transformation approach, and their evolving needs
\n
\n3. Major Escalation Management
\nManage clients through escalations for critical issuesPartner closely with Technical Account Managers and Support to drive resolution and protect and cultivate relationships
\n
\n4. Commercial Management & Growth
\nManage commercial relationships and deliver to new business development and/or revenue targetsIdentify and shape early-stage growth opportunities across the portfolio
","descriptionBodyPlain":"As a Client Partner – Major Accounts, you’ll lead strategic relationships with some of Kraken’s largest utility and energy clients. This is a high-impact role at the intersection of technology, transformation, and sustainability.\n \nYou’ll be accountable for four core areas:\n1. Executive Account Leadership plus Hands on Day-to-Day Engagement\nServe as a senior strategic partner to C-level+ stakeholdersDive into the details and roll up your sleeves—working across all levels of complex, dynamic clientsMaintain strong, proactive engagement to ensure delivery, satisfaction, and trust\n \n2. Client Value Realization\nEnsure clients get full value from our products and operating modelConnect the dots between our tech, cultural transformation approach, and their evolving needs\n \n3. Major Escalation Management\nManage clients through escalations for critical issuesPartner closely with Technical Account Managers and Support to drive resolution and protect and cultivate relationships\n \n4. Commercial Management & Growth\nManage commercial relationships and deliver to new business development and/or revenue targetsIdentify and shape early-stage growth opportunities across the portfolio\n","hostedUrl":"https://jobs.lever.co/kraken123/4d2671bd-c5eb-4b37-a497-2fa408e2a26a","applyUrl":"https://jobs.lever.co/kraken123/4d2671bd-c5eb-4b37-a497-2fa408e2a26a/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms ","categories":{"commitment":"Full-time","department":"Finance 💸","location":"London","team":"Finance","allLocations":["London"]},"createdAt":1773762181393,"descriptionPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nWe are looking for a Senior Commercial Finance & Revenue Operations Analyst to serve as the analytical \"glue\" between our Finance and Go-To-Market (GTM) organisations. You will be the architect of our \"revenue machine,\" ensuring that every stage of the customer journey - from lead generation to renewal - is measured, optimised, and aligned with our long-term financial objectives.\nThis is not a traditional reporting role; you will act as a strategic partner who proactively identifies friction in the sales process, challenges forecasting assumptions with data, and builds the systems that drive sustainable growth.\n","description":"
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
We are looking for a Senior Commercial Finance & Revenue Operations Analyst to serve as the analytical \"glue\" between our Finance and Go-To-Market (GTM) organisations. You will be the architect of our \"revenue machine,\" ensuring that every stage of the customer journey - from lead generation to renewal - is measured, optimised, and aligned with our long-term financial objectives.
\nThis is not a traditional reporting role; you will act as a strategic partner who proactively identifies friction in the sales process, challenges forecasting assumptions with data, and builds the systems that drive sustainable growth.
","id":"274590c9-b52e-4a69-bf2e-46f4a0e75a38","lists":[{"text":"What you'll do:","content":"Key Responsibilities
\n1. Forecasting & Pipeline Intelligence
\n\n\nOwn reporting on sales pipeline, bookings, ARR, conversion rates, and deal velocity
\n\n\nOwn and advance the forecasting process. Independently challenge sales forecasts using historical data, trends, and coverage analysis
\n\n\nIdentify risks and opportunities in the pipeline and proactively surface insights
\n\n\n2. Deal and Commercial insight
\n\n\nDeal Desk: Support deal reviews by providing data-led insight on risk, margin, and precedent
\n\n\nAnalyse pricing, discounting, contract term length, and deal structure trends
\n\n\nHelp standardise reporting for large, complex, and non-standard deals
\n\n\nValue Engineering: Partner with Sales to build ROI calculators and business cases
\n\n\n3. Revenue Strategy & Planning
\n\n\nSupport annual planning, quota setting, capacity modelling, and scenario analysis
\n\n\nTranslate GTM performance into high-level insights for Board materials and investor discussions, aligning weekly/monthly operational metrics with multi-year financial goals
\n\n\n4. GTM Engineering & Systems
\n\n\nData Stewardship: Maintain high data hygiene and reporting discipline across the tech stack
\n\n\nSystem Architecture: Act as a GTM Engineer, to enhance dashboards and automate the flow of data between tools
\n\n\nTooling Optimisation: Implement AI use cases for revenue operations e.g. automated lead scoring or contract intelligence.
\n\n"},{"text":"What you'll have:","content":"Experience
\n\n\nStrategic Finance, RevOps, or Commercial Analytics, ideally within a high-growth B2B SaaS environment.
\n\n\nSkills:
\n\n\nFinance Rigor + Sales Mindset: Ability to apply financial discipline (margin analysis, CAC/LTV) to the creative, fast-moving world of sales.
\n\n\nAdvanced Excel/Google Sheets skills
\n\n\nAble to challenge assumptions constructively and confidently with senior stakeholders
\n\n\nMindset
\n\n\nCommercially curious and outcome-focused
\n\n\nComfortable operating in a fast-moving, scaling environment
\n\n\nTakes ownership and improves processes rather than simply reporting on them
\n\n\nLow-ego, high-impact team player
\n\n"},{"text":"It would be great if you also had:","content":"\nProficiency in SQL and hands-on experience with GTM tools like HubSpot, Salesforce, or Gong.\nExperience in a B2B SaaS or technology-enabled business strongly preferred\nExperience supporting enterprise or complex B2B sales motions. \nExposure to quota modelling, territory planning, or commission analytics. Familiarity with sales methodologies like MEDDPICC to identify gaps in deal execution.\n"}],"text":"Senior Commercial Finance & Revenue Operations Analyst","country":"GB","workplaceType":"hybrid","opening":"
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"We are looking for a Senior Commercial Finance & Revenue Operations Analyst to serve as the analytical \"glue\" between our Finance and Go-To-Market (GTM) organisations. You will be the architect of our \"revenue machine,\" ensuring that every stage of the customer journey - from lead generation to renewal - is measured, optimised, and aligned with our long-term financial objectives.
\nThis is not a traditional reporting role; you will act as a strategic partner who proactively identifies friction in the sales process, challenges forecasting assumptions with data, and builds the systems that drive sustainable growth.
","descriptionBodyPlain":"We are looking for a Senior Commercial Finance & Revenue Operations Analyst to serve as the analytical \"glue\" between our Finance and Go-To-Market (GTM) organisations. You will be the architect of our \"revenue machine,\" ensuring that every stage of the customer journey - from lead generation to renewal - is measured, optimised, and aligned with our long-term financial objectives.\nThis is not a traditional reporting role; you will act as a strategic partner who proactively identifies friction in the sales process, challenges forecasting assumptions with data, and builds the systems that drive sustainable growth.\n","hostedUrl":"https://jobs.lever.co/kraken123/274590c9-b52e-4a69-bf2e-46f4a0e75a38","applyUrl":"https://jobs.lever.co/kraken123/274590c9-b52e-4a69-bf2e-46f4a0e75a38/apply"},{"additionalPlain":"If this sounds like you then we'd love to hear from you.\n\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.\n","additional":"If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"New York","team":"Technical Delivery","allLocations":["New York"]},"createdAt":1748340704113,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken powers some of the most innovative global developments in energy.\n\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\nKrakenFlex\n\nThe energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change. \n\nOur aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.\n\nWe have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry. \n\n\nWe have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like. \n \nYou will be joining the Residential Flex client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects.\n \nResidential Flex\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nOur residential flexibility product, ResiFlex is the market leading virtual power plant for energy retailers globally. Today we optimise and control over 300,000 electric vehicles, home batteries and smart heating devices, for the benefit of our customers. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n \nThe Implementation Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects, specifically within our ResiFlex product. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. \n \nThe Implementation Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n","description":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
KrakenFlex
The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.
Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.
We have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry.
We have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like.
\n
\nYou will be joining the Residential Flex client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects.
\n
\nResidential Flex
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nOur residential flexibility product, ResiFlex is the market leading virtual power plant for energy retailers globally. Today we optimise and control over 300,000 electric vehicles, home batteries and smart heating devices, for the benefit of our customers. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nThe Implementation Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects, specifically within our ResiFlex product. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
\n
\nThe Implementation Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
","id":"7178bfaf-9670-4b07-8388-e74291204747","lists":[{"text":"What you'll do:","content":"\nYou will be managing the relationship with client counterparts (often product owners and business owners)\nYou will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues\nBeing the knowledge base of how Kraken works and how we deliver Kraken Platform\nTriaging incoming requests and communicating client priorities internally. \nSummarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.\nSupporting the engineering team to deliver product features\nChallenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.\n\n
\nThis is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.
\n
\nWe are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
\n
\nYou must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
\n
\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
\n
\n\nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.\n"},{"text":"What you'll need:","content":"\nExperience in a regulated utilities environment\nStrong agile delivery experience\nExperience of product management and customer journeys\nSolid understanding of technology and associated trends\nExcellent communications, collaboration and presentation skills\nStrong influencing skills and ability to challenge traditional ways of thinking\nExperience of working with significant complex delivery pipelines for clients\nPatience - our clients are undergoing huge transformations that take time and require our understanding \nConsulting experience is a plus\nRegulatory compliance experience is a plus\nWe will be launching a new office and will need you to be onsite 3+ days a week. There will also be travel to client sites across the country at regular intervals. \n"},{"text":"Experience / Qualifications needed:","content":"\nTechnical mindset, experience in the energy supply sector and with customer journeys\nDegree qualified equivalent, with strong client delivery and/or product ownership experience\nExperience in client facing roles and stakeholder management\nExperience in managing technical product or projects\nExceptional interpersonal skills \nProficient in tools such as miro and office suite\n"},{"text":"Culture fit: ","content":"\nPassionate about leading, motivating and developing others \nPassionate about helping customers (without them, we don’t exist)\nPassionate about technology (we are a tech business disrupting energy) \nCommitted to sustainability (we are all about speeding up the shift to a more sustainable world) \nOpen minded, flexible and adaptable (we are constantly growing, changing and evolving) \nConfident in decision making \nSupportive\nApproachable\nInclusive\nResilient, working well under pressure \n"},{"text":"Why else you'll love it here:","content":"\nGreat medical, dental, and vision insurance options including FSAs.\nPaid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n401(k) plan with employer match.\nParental leave. Biological, adoptive and foster parents are all eligible. \nPre-tax commuter benefits.\nFlexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance. \nEquity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such. \nModern office or co-working spaces depending on location.\nWe hire a wide range of experience levels into our delivery teams. The salary range for this senior role in NYC ranges on average from $150,000-$200,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context. \n"}],"text":"Senior Implementation Delivery Lead - Residential Flex","country":"US","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
KrakenFlex
The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.
Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.
We have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken powers some of the most innovative global developments in energy.\n\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\nKrakenFlex\n\nThe energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change. \n\nOur aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.\n\nWe have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry. \n","descriptionBody":"We have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like.
\n
\nYou will be joining the Residential Flex client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects.
\n
\nResidential Flex
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nOur residential flexibility product, ResiFlex is the market leading virtual power plant for energy retailers globally. Today we optimise and control over 300,000 electric vehicles, home batteries and smart heating devices, for the benefit of our customers. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nThe Implementation Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects, specifically within our ResiFlex product. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
\n
\nThe Implementation Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
","descriptionBodyPlain":"We have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like. \n \nYou will be joining the Residential Flex client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects.\n \nResidential Flex\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nOur residential flexibility product, ResiFlex is the market leading virtual power plant for energy retailers globally. Today we optimise and control over 300,000 electric vehicles, home batteries and smart heating devices, for the benefit of our customers. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n \nThe Implementation Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects, specifically within our ResiFlex product. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. \n \nThe Implementation Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n","hostedUrl":"https://jobs.lever.co/kraken123/7178bfaf-9670-4b07-8388-e74291204747","applyUrl":"https://jobs.lever.co/kraken123/7178bfaf-9670-4b07-8388-e74291204747/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Platform 🛜","location":"Tokyo","team":"Platform Engineering","allLocations":["Tokyo"]},"createdAt":1775787877891,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n\nThe Team\n \nWe have expanded our tentacles and are looking for someone (ideally based in Tokyo, Japan but open to remote in Japan) to join our Global Platform Engineering Reliability - Observability team. \n \nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.\n \nWe’re building a brand-new Observability team at Kraken and we’re looking for a Senior Platform Engineer to grow with it. Your core focus will be contributing to the availability, performance and scalability of products across Kraken - helping engineering teams get the visibility they need to build and operate reliable services with confidence. You’ll work alongside the team to improve monitoring and alerting across our product suite and support engineering teams as they transition to on-call over the next six months.\n \nWe operate with a high degree of autonomy and trust. That means you'll sometimes need to navigate unclear requirements, ask questions and move forward with incomplete information. You won't be handed a perfect spec for every task - but you will have a supportive team, clear goals and the space to develop your skills as the team evolves.\n \nYou’ll have the opportunity to shape how observability is done at Kraken and your contributions will have a direct, visible impact.\n \n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
The Team
\n
\nWe have expanded our tentacles and are looking for someone (ideally based in Tokyo, Japan but open to remote in Japan) to join our Global Platform Engineering Reliability - Observability team.
\n
\nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.
\n
\nWe’re building a brand-new Observability team at Kraken and we’re looking for a Senior Platform Engineer to grow with it. Your core focus will be contributing to the availability, performance and scalability of products across Kraken - helping engineering teams get the visibility they need to build and operate reliable services with confidence. You’ll work alongside the team to improve monitoring and alerting across our product suite and support engineering teams as they transition to on-call over the next six months.
\n
\nWe operate with a high degree of autonomy and trust. That means you'll sometimes need to navigate unclear requirements, ask questions and move forward with incomplete information. You won't be handed a perfect spec for every task - but you will have a supportive team, clear goals and the space to develop your skills as the team evolves.
\n
\nYou’ll have the opportunity to shape how observability is done at Kraken and your contributions will have a direct, visible impact.
\n
","id":"a10acbd6-5f43-440c-b4a7-3da7e0fec1ea","lists":[{"text":"What you'll do:","content":"\nSupport and implement monitoring and alerting strategy across Kraken’s customer business\nDefine and uphold observability best practices across multiple products and platforms\nPartner with product teams to implement observability tooling and improve reliability across the organisation\nHelp product teams build best-in-class dashboards for their requirements or bespoke use cases\nWork with product teams to define and implement meaningful Service Level Objectives (SLOs) and Service Level Indicators (SLIs), aligned to contractual Service Level Agreements (SLAs)\nBuild, tune, and continuously improve alerts and monitors using golden signals (latency, traffic, errors, saturation) as a framework - reducing noise and increasing actionable signal\nHelp product teams transition to on-call models by improving signals, alert quality, and operational readiness\nImprove tooling and self-service capabilities for alerting and monitoring across multiple product teams\nAnalyse incident metrics to identify trends and improvement opportunities, communicating insights clearly back to product teams\nManage the cost and usage of our observability tooling stack in collaboration with FinOps \nContribute to broader platform reliability infrastructure improvements where needed\nHelp solve interesting and difficult problems - there’s a significant opportunity for disruption in the global energy market\n"},{"text":"What you'll have:","content":"Solid hands-on experience across our core platform stack:
\n\nAWS (supporting and improving cloud infrastructure used by product teams)\nTerraform (infrastructure as code; comfortable operating with Terraform day-to-day)\nKubernetes (container orchestration and deployment management; comfortable working with Kubernetes day-to-day)\nExperience using industry-standard observability tooling - we use Datadog, Grafana, Prometheus and Rootly (experience with other monitoring/alerting platforms is transferable)\nStrong collaboration and communication skills - able to work effectively with developers, product managers, and other stakeholders to design and deliver impactful observability “golden paths” and monitoring experiences\nExposure to Python (or a similar C-based language like TypeScript, Go, C#) - able to understand how applications behave in production to support observability and reliability improvements\nPrevious experience working in small, highly autonomous teams\n\n
\nA working style that fits how we operate:
\n\nComfortable with ambiguity and able to create structure in unclear situations\nProactive learning mindset (experiment, iterate, and adapt as the team evolves approaches)\nStrong asynchronous written communication (Slack/Notion/docs) and a habit of keeping others in the loop\nAutonomy and accountability - making progress independently and owning outcomes\n\n
"},{"text":"What will help:","content":"\nPrevious experience working in a data-focused or Observability team\nExperience working on SaaS platforms, including engaging product teams to ensure upskilling and knowledge sharing\nExperience building observability tooling to support large-scale internet-facing services\nExperience instrumenting and diagnosing issues with very large relational databases\nFamiliarity with PostgreSQL (or similar RDBMS), particularly Amazon RDS at scale\nExperience using SLOs to drive meaningful performance and reliability improvements\n"}],"text":"Senior Platform Engineer - Observability","country":"JP","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n","descriptionBody":"The Team
\n
\nWe have expanded our tentacles and are looking for someone (ideally based in Tokyo, Japan but open to remote in Japan) to join our Global Platform Engineering Reliability - Observability team.
\n
\nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.
\n
\nWe’re building a brand-new Observability team at Kraken and we’re looking for a Senior Platform Engineer to grow with it. Your core focus will be contributing to the availability, performance and scalability of products across Kraken - helping engineering teams get the visibility they need to build and operate reliable services with confidence. You’ll work alongside the team to improve monitoring and alerting across our product suite and support engineering teams as they transition to on-call over the next six months.
\n
\nWe operate with a high degree of autonomy and trust. That means you'll sometimes need to navigate unclear requirements, ask questions and move forward with incomplete information. You won't be handed a perfect spec for every task - but you will have a supportive team, clear goals and the space to develop your skills as the team evolves.
\n
\nYou’ll have the opportunity to shape how observability is done at Kraken and your contributions will have a direct, visible impact.
\n
","descriptionBodyPlain":"The Team\n \nWe have expanded our tentacles and are looking for someone (ideally based in Tokyo, Japan but open to remote in Japan) to join our Global Platform Engineering Reliability - Observability team. \n \nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.\n \nWe’re building a brand-new Observability team at Kraken and we’re looking for a Senior Platform Engineer to grow with it. Your core focus will be contributing to the availability, performance and scalability of products across Kraken - helping engineering teams get the visibility they need to build and operate reliable services with confidence. You’ll work alongside the team to improve monitoring and alerting across our product suite and support engineering teams as they transition to on-call over the next six months.\n \nWe operate with a high degree of autonomy and trust. That means you'll sometimes need to navigate unclear requirements, ask questions and move forward with incomplete information. You won't be handed a perfect spec for every task - but you will have a supportive team, clear goals and the space to develop your skills as the team evolves.\n \nYou’ll have the opportunity to shape how observability is done at Kraken and your contributions will have a direct, visible impact.\n \n","hostedUrl":"https://jobs.lever.co/kraken123/a10acbd6-5f43-440c-b4a7-3da7e0fec1ea","applyUrl":"https://jobs.lever.co/kraken123/a10acbd6-5f43-440c-b4a7-3da7e0fec1ea/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Platform 🛜","location":"Melbourne","team":"Platform Engineering","allLocations":["Melbourne"]},"createdAt":1772589048583,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n\nThe Team\n \nWe have expanded our tentacles and are looking for someone (ideally based in Melbourne, Australia but open to remote in Australia) to join our Global Platform Engineering Reliability - Observability team. \n \nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.\n \nWe’re building a brand-new Observability team at Kraken and we’re looking for a Senior Platform Engineer to grow with it. Your core focus will be contributing to the availability, performance and scalability of products across Kraken - helping engineering teams get the visibility they need to build and operate reliable services with confidence. You’ll work alongside the team to improve monitoring and alerting across our product suite and support engineering teams as they transition to on-call over the next six months.\n \nWe operate with a high degree of autonomy and trust. That means you'll sometimes need to navigate unclear requirements, ask questions and move forward with incomplete information. You won't be handed a perfect spec for every task - but you will have a supportive team, clear goals and the space to develop your skills as the team evolves.\n \nYou’ll have the opportunity to shape how observability is done at Kraken and your contributions will have a direct, visible impact.\n \n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
The Team
\n
\nWe have expanded our tentacles and are looking for someone (ideally based in Melbourne, Australia but open to remote in Australia) to join our Global Platform Engineering Reliability - Observability team.
\n
\nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.
\n
\nWe’re building a brand-new Observability team at Kraken and we’re looking for a Senior Platform Engineer to grow with it. Your core focus will be contributing to the availability, performance and scalability of products across Kraken - helping engineering teams get the visibility they need to build and operate reliable services with confidence. You’ll work alongside the team to improve monitoring and alerting across our product suite and support engineering teams as they transition to on-call over the next six months.
\n
\nWe operate with a high degree of autonomy and trust. That means you'll sometimes need to navigate unclear requirements, ask questions and move forward with incomplete information. You won't be handed a perfect spec for every task - but you will have a supportive team, clear goals and the space to develop your skills as the team evolves.
\n
\nYou’ll have the opportunity to shape how observability is done at Kraken and your contributions will have a direct, visible impact.
\n
","id":"aed690ed-bff2-4734-a201-49ca2653618b","lists":[{"text":"What you'll do:","content":"\nSupport and implement monitoring and alerting strategy across Kraken’s customer business\nDefine and uphold observability best practices across multiple products and platforms\nPartner with product teams to implement observability tooling and improve reliability across the organisation\nHelp product teams build best-in-class dashboards for their requirements or bespoke use cases\nWork with product teams to define and implement meaningful Service Level Objectives (SLOs) and Service Level Indicators (SLIs), aligned to contractual Service Level Agreements (SLAs)\nBuild, tune, and continuously improve alerts and monitors using golden signals (latency, traffic, errors, saturation) as a framework - reducing noise and increasing actionable signal\nHelp product teams transition to on-call models by improving signals, alert quality, and operational readiness\nImprove tooling and self-service capabilities for alerting and monitoring across multiple product teams\nAnalyse incident metrics to identify trends and improvement opportunities, communicating insights clearly back to product teams\nManage the cost and usage of our observability tooling stack in collaboration with FinOps \nContribute to broader platform reliability infrastructure improvements where needed\nHelp solve interesting and difficult problems - there’s a significant opportunity for disruption in the global energy market\n"},{"text":"What you'll have:","content":"Solid hands-on experience across our core platform stack:
\n\nAWS (supporting and improving cloud infrastructure used by product teams)\nTerraform (infrastructure as code; comfortable operating with Terraform day-to-day)\nKubernetes (container orchestration and deployment management; comfortable working with Kubernetes day-to-day)\nExperience using industry-standard observability tooling - we use Datadog, Grafana, Prometheus and Rootly (experience with other monitoring/alerting platforms is transferable)\nStrong collaboration and communication skills - able to work effectively with developers, product managers, and other stakeholders to design and deliver impactful observability “golden paths” and monitoring experiences\nExposure to Python (or a similar C-based language like TypeScript, Go, C#) - able to understand how applications behave in production to support observability and reliability improvements\nPrevious experience working in small, highly autonomous teams\n\n
\nA working style that fits how we operate:
\n\nComfortable with ambiguity and able to create structure in unclear situations\nProactive learning mindset (experiment, iterate, and adapt as the team evolves approaches)\nStrong asynchronous written communication (Slack/Notion/docs) and a habit of keeping others in the loop\nAutonomy and accountability - making progress independently and owning outcomes\n\n
"},{"text":"What will help:","content":"\nPrevious experience working in a data-focused or Observability team\nExperience working on SaaS platforms, including engaging product teams to ensure upskilling and knowledge sharing\nExperience building observability tooling to support large-scale internet-facing services\nExperience instrumenting and diagnosing issues with very large relational databases\nFamiliarity with PostgreSQL (or similar RDBMS), particularly Amazon RDS at scale\nExperience using SLOs to drive meaningful performance and reliability improvements\n"}],"text":"Senior Platform Engineer - Observability","country":"AU","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n","descriptionBody":"The Team
\n
\nWe have expanded our tentacles and are looking for someone (ideally based in Melbourne, Australia but open to remote in Australia) to join our Global Platform Engineering Reliability - Observability team.
\n
\nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.
\n
\nWe’re building a brand-new Observability team at Kraken and we’re looking for a Senior Platform Engineer to grow with it. Your core focus will be contributing to the availability, performance and scalability of products across Kraken - helping engineering teams get the visibility they need to build and operate reliable services with confidence. You’ll work alongside the team to improve monitoring and alerting across our product suite and support engineering teams as they transition to on-call over the next six months.
\n
\nWe operate with a high degree of autonomy and trust. That means you'll sometimes need to navigate unclear requirements, ask questions and move forward with incomplete information. You won't be handed a perfect spec for every task - but you will have a supportive team, clear goals and the space to develop your skills as the team evolves.
\n
\nYou’ll have the opportunity to shape how observability is done at Kraken and your contributions will have a direct, visible impact.
\n
","descriptionBodyPlain":"The Team\n \nWe have expanded our tentacles and are looking for someone (ideally based in Melbourne, Australia but open to remote in Australia) to join our Global Platform Engineering Reliability - Observability team. \n \nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.\n \nWe’re building a brand-new Observability team at Kraken and we’re looking for a Senior Platform Engineer to grow with it. Your core focus will be contributing to the availability, performance and scalability of products across Kraken - helping engineering teams get the visibility they need to build and operate reliable services with confidence. You’ll work alongside the team to improve monitoring and alerting across our product suite and support engineering teams as they transition to on-call over the next six months.\n \nWe operate with a high degree of autonomy and trust. That means you'll sometimes need to navigate unclear requirements, ask questions and move forward with incomplete information. You won't be handed a perfect spec for every task - but you will have a supportive team, clear goals and the space to develop your skills as the team evolves.\n \nYou’ll have the opportunity to shape how observability is done at Kraken and your contributions will have a direct, visible impact.\n \n","hostedUrl":"https://jobs.lever.co/kraken123/aed690ed-bff2-4734-a201-49ca2653618b","applyUrl":"https://jobs.lever.co/kraken123/aed690ed-bff2-4734-a201-49ca2653618b/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Platform 🛜","location":"Melbourne","team":"Platform Engineering","allLocations":["Melbourne"]},"createdAt":1780443530701,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n\nThe Team\n \nWe have expanded our tentacles and are looking for someone (based in Melbourne, Australia or remote within Australia) to join our Global Platform Engineering Reliability - Product Reliability team. \n \nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.\n \nAs a Product Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance and scalability of the products on our platform.\n \nYour proficiency in supporting products that serve millions of customers will ensure stability and high performance for our brands and clients.\n \nYou’ll keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance and continuously improve our reliability and efficiency.\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
The Team
\n
\nWe have expanded our tentacles and are looking for someone (based in Melbourne, Australia or remote within Australia) to join our Global Platform Engineering Reliability - Product Reliability team.
\n
\nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.
\n
\nAs a Senior Product Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance and scalability of the products on our platform.
\n
\nYour proficiency in supporting products that serve millions of customers will ensure stability and high performance for our brands and clients.
\n
\nYou’ll keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance and continuously improve our reliability and efficiency.
","id":"1d0c43e0-107f-4ab6-80e0-bc335ae19b24","lists":[{"text":"What you'll do:","content":"\nTeach and support product teams on best practices for reliability, implementation patterns and effective usage of our existing platforms\nSupport product teams in improving the performance and availability of their systems\nBe hands-on in code and infrastructure to help product teams with reliability improvements\nProvide comprehensive feedback to the wider Platform group on improvements to be made to core infrastructure based on observations and first-hand experience in the code base\nSupport the build-out of proof-of-concept requirements in product teams as needed to evolve application deployment architecture to align with business growth as well as enhance scalability and system resilience\nCollaborate with product teams to support the release of new features and services, ensuring adherence to reliability and performance standards\nGuide product teams in designing systems for resilience and graceful failure under heavy load\nAssist application teams with post-incident tasks and follow-ups, and contribute to the creation and review of post-mortem documentation\nAnalyse incident metrics to identify trends and potential improvements, communicating these insights to the product teams\nHelp solve interesting and difficult problems. There’s a great opportunity for disruption in the global energy market\n"},{"text":"What you'll have:","content":"\nGreat communication skills, working effectively with developers, product managers and other business stakeholders to understand, design and deliver impactful projects and reliability improvements\n\nSolid hands-on experience across our core platform stack:
\n\nAWS (supporting and improving cloud infrastructure used by product teams)\nTerraform (infrastructure as code; comfortable operating with Terraform day-to-day)\nKubernetes (container orchestration and deployment management; comfortable working with Kubernetes day-to-day)\nExperience using industry-standard observability tooling - we use Datadog, Grafana, Prometheus and Rootly (experience with other monitoring/alerting platforms is transferable)\nStrong collaboration and communication skills - able to work effectively with developers, product managers, and other stakeholders to design and deliver impactful observability “golden paths” and monitoring experiences\nExposure to Python (or a similar C-based language like TypeScript, Go, C#) - able to understand how applications behave in production to support observability and reliability improvements\nPrevious experience working in small, highly autonomous teams\n\n
\nA working style that fits how we operate:
\n\nComfortable with ambiguity and able to create structure in unclear situations\nProactive learning mindset (experiment, iterate, and adapt as the team evolves approaches)\nStrong asynchronous written communication (Slack/Notion/docs) and a habit of keeping others in the loop\nAutonomy and accountability - making progress independently and owning outcomes\n\n
"},{"text":"What will help:","content":"\nPrevious experience as a Site Reliability Engineer\nExperience working on SaaS platforms, including engaging product teams to ensure up-skilling and knowledge sharing across teams\nExperience managing and supporting a large scale internet facing service\nExperience in responding to incidents and outages, writing technical incident reports and organising incident retrospectives\nExperience working with very large relational databases\nExperience in using service level objectives to improve application performance\nA proactive, innovative mindset\n"}],"text":"Senior Platform Engineer - Product Reliability","country":"AU","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n","descriptionBody":"The Team
\n
\nWe have expanded our tentacles and are looking for someone (based in Melbourne, Australia or remote within Australia) to join our Global Platform Engineering Reliability - Product Reliability team.
\n
\nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.
\n
\nAs a Senior Product Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance and scalability of the products on our platform.
\n
\nYour proficiency in supporting products that serve millions of customers will ensure stability and high performance for our brands and clients.
\n
\nYou’ll keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance and continuously improve our reliability and efficiency.
","descriptionBodyPlain":"The Team\n \nWe have expanded our tentacles and are looking for someone (based in Melbourne, Australia or remote within Australia) to join our Global Platform Engineering Reliability - Product Reliability team. \n \nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.\n \nAs a Product Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance and scalability of the products on our platform.\n \nYour proficiency in supporting products that serve millions of customers will ensure stability and high performance for our brands and clients.\n \nYou’ll keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance and continuously improve our reliability and efficiency.\n","hostedUrl":"https://jobs.lever.co/kraken123/1d0c43e0-107f-4ab6-80e0-bc335ae19b24","applyUrl":"https://jobs.lever.co/kraken123/1d0c43e0-107f-4ab6-80e0-bc335ae19b24/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Platform 🛜","location":"Tokyo","team":"Platform Engineering","allLocations":["Tokyo"]},"createdAt":1780443495705,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n\nThe Team\n \nWe have expanded our tentacles and are looking for someone (based in Tokyo, Japan or remote within Japan) to join our Global Platform Engineering Reliability - Product Reliability team. \n \nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.\n \nAs a Product Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance and scalability of the products on our platform.\n \nYour proficiency in supporting products that serve millions of customers will ensure stability and high performance for our brands and clients.\n \nYou’ll keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance and continuously improve our reliability and efficiency.\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
The Team
\n
\nWe have expanded our tentacles and are looking for someone (based in Tokyo, Japan or remote within Japan) to join our Global Platform Engineering Reliability - Product Reliability team.
\n
\nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.
\n
\nAs a Senior Product Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance and scalability of the products on our platform.
\n
\nYour proficiency in supporting products that serve millions of customers will ensure stability and high performance for our brands and clients.
\n
\nYou’ll keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance and continuously improve our reliability and efficiency.
","id":"8abcd1cf-280f-4081-8304-e655efab6dd3","lists":[{"text":"What you'll do:","content":"\nTeach and support product teams on best practices for reliability, implementation patterns and effective usage of our existing platforms\nSupport product teams in improving the performance and availability of their systems\nBe hands-on in code and infrastructure to help product teams with reliability improvements\nProvide comprehensive feedback to the wider Platform group on improvements to be made to core infrastructure based on observations and first-hand experience in the code base\nSupport the build-out of proof-of-concept requirements in product teams as needed to evolve application deployment architecture to align with business growth as well as enhance scalability and system resilience\nCollaborate with product teams to support the release of new features and services, ensuring adherence to reliability and performance standards\nGuide product teams in designing systems for resilience and graceful failure under heavy load\nAssist application teams with post-incident tasks and follow-ups, and contribute to the creation and review of post-mortem documentation\nAnalyse incident metrics to identify trends and potential improvements, communicating these insights to the product teams\nHelp solve interesting and difficult problems. There’s a great opportunity for disruption in the global energy market\n"},{"text":"What you'll have:","content":"\nGreat communication skills, working effectively with developers, product managers and other business stakeholders to understand, design and deliver impactful projects and reliability improvements\n\nSolid hands-on experience across our core platform stack:
\n\nAWS (supporting and improving cloud infrastructure used by product teams)\nTerraform (infrastructure as code; comfortable operating with Terraform day-to-day)\nKubernetes (container orchestration and deployment management; comfortable working with Kubernetes day-to-day)\nExperience using industry-standard observability tooling - we use Datadog, Grafana, Prometheus and Rootly (experience with other monitoring/alerting platforms is transferable)\nStrong collaboration and communication skills - able to work effectively with developers, product managers, and other stakeholders to design and deliver impactful observability “golden paths” and monitoring experiences\nExposure to Python (or a similar C-based language like TypeScript, Go, C#) - able to understand how applications behave in production to support observability and reliability improvements\nPrevious experience working in small, highly autonomous teams\n\n
\nA working style that fits how we operate:
\n\nComfortable with ambiguity and able to create structure in unclear situations\nProactive learning mindset (experiment, iterate, and adapt as the team evolves approaches)\nStrong asynchronous written communication (Slack/Notion/docs) and a habit of keeping others in the loop\nAutonomy and accountability - making progress independently and owning outcomes\n\n
"},{"text":"What will help:","content":"\nPrevious experience as a Site Reliability Engineer\nExperience working on SaaS platforms, including engaging product teams to ensure up-skilling and knowledge sharing across teams\nExperience managing and supporting a large scale internet facing service\nExperience in responding to incidents and outages, writing technical incident reports and organising incident retrospectives\nExperience working with very large relational databases\nExperience in using service level objectives to improve application performance\nA proactive, innovative mindset\n"}],"text":"Senior Platform Engineer - Product Reliability","country":"JP","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n","descriptionBody":"The Team
\n
\nWe have expanded our tentacles and are looking for someone (based in Tokyo, Japan or remote within Japan) to join our Global Platform Engineering Reliability - Product Reliability team.
\n
\nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.
\n
\nAs a Senior Product Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance and scalability of the products on our platform.
\n
\nYour proficiency in supporting products that serve millions of customers will ensure stability and high performance for our brands and clients.
\n
\nYou’ll keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance and continuously improve our reliability and efficiency.
","descriptionBodyPlain":"The Team\n \nWe have expanded our tentacles and are looking for someone (based in Tokyo, Japan or remote within Japan) to join our Global Platform Engineering Reliability - Product Reliability team. \n \nOur Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.\n \nAs a Product Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance and scalability of the products on our platform.\n \nYour proficiency in supporting products that serve millions of customers will ensure stability and high performance for our brands and clients.\n \nYou’ll keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance and continuously improve our reliability and efficiency.\n","hostedUrl":"https://jobs.lever.co/kraken123/8abcd1cf-280f-4081-8304-e655efab6dd3","applyUrl":"https://jobs.lever.co/kraken123/8abcd1cf-280f-4081-8304-e655efab6dd3/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms ","categories":{"commitment":"Full-time","department":"Marketing 🎨","location":"London","team":"Product Marketing","allLocations":["London"]},"createdAt":1778770811390,"descriptionPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nAbout the role\nWe are looking for an experienced Product Marketing Manager to join the team supporting our key solution line, Kraken Customer Management.\n \nIn this role, you'll own and execute the go-to-market (GTM) strategy for one or more products, ensuring they are positioned for success in a highly competitive market. You’ll be the expert on at least one of our core buyer personas, tailoring messaging and developing compelling content to drive adoption and support sales efforts.\n \nWorking cross-functionally with Product, Sales, and Customer Success teams, you’ll play a critical role in driving product adoption, influencing strategic decisions, and enabling the field to win. This is a high-impact, hands-on role for someone who blends strategic thinking with strong execution, commercial acumen, and deep understanding of the energy space.\n","description":"
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
About the role
\n
We are looking for an experienced Product Marketing Manager to join the team supporting our key solution line, Kraken Customer Management.
\n
\n
In this role, you'll own and execute the go-to-market (GTM) strategy for one or more products, ensuring they are positioned for success in a highly competitive market. You’ll be the expert on at least one of our core buyer personas, tailoring messaging and developing compelling content to drive adoption and support sales efforts.
\n
\n
Working cross-functionally with Product, Sales, and Customer Success teams, you’ll play a critical role in driving product adoption, influencing strategic decisions, and enabling the field to win. This is a high-impact, hands-on role for someone who blends strategic thinking with strong execution, commercial acumen, and deep understanding of the energy space.
\n
\n\n
Ambassador: Bring deep customer, market, and competitor insights into Kraken, leading in-depth research and competitive analysis to guide differentiation and positioning.\nStrategist: Own and execute GTM strategy for one or more products with minimal oversight. Partner with Product, Sales, Demand Generation, and Customer Success to drive adoption, refine pricing and packaging, and meet business objectives.\nStoryteller: Master at least one buyer persona and develop compelling messaging and thought leadership that resonates. Drive content strategy across channels to support demand and awareness.\nEvangelist: Develop business cases, pitch decks, and collateral to enable sales success. Lead sales training on positioning, messaging, and pricing strategies to ensure teams are equipped to win.\n\n"},{"text":"What you'll need","content":"\n\n
Proven experience in launching and marketing B2B SaaS products, ideally at an enterprise sales company\nBackground from one of the following sectors: energy, climate change, electric vehicles or smart transport\nExcellent analytical and problem-solving skills\nStrong storytelling with the ability to simplify complex topics\nExcellent communication, collaboration, and project management skills\nExperience conducting customer and market research to drive insights and strategy.\n\n"},{"text":"Even better if you have:","content":"\n\n
International experience or knowledge of other languages in addition to English is welcome.\nWe are prioritising candidates based in London so they can come to the office at least three days a week.\n\n"}],"text":"Senior Product Marketing Manager","country":"GB","workplaceType":"hybrid","opening":"
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"\n
About the role
\n
We are looking for an experienced Product Marketing Manager to join the team supporting our key solution line, Kraken Customer Management.
\n
\n
In this role, you'll own and execute the go-to-market (GTM) strategy for one or more products, ensuring they are positioned for success in a highly competitive market. You’ll be the expert on at least one of our core buyer personas, tailoring messaging and developing compelling content to drive adoption and support sales efforts.
\n
\n
Working cross-functionally with Product, Sales, and Customer Success teams, you’ll play a critical role in driving product adoption, influencing strategic decisions, and enabling the field to win. This is a high-impact, hands-on role for someone who blends strategic thinking with strong execution, commercial acumen, and deep understanding of the energy space.
\n
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms ","categories":{"commitment":"Full-time","department":"Software Engineering 🖥️","location":"Tokyo","team":"Backend Engineering","allLocations":["Tokyo"]},"createdAt":1746054789216,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nOur team\nAll technology is written and maintained by a multi-discipline engineering team of around 1400 people. This includes server-side, client-side and mobile engineers working closely with UX experts, copywriters and designers. We follow a Kanban-like approach, using Google docs and Asana to specify and manage work; Github and CircleCI as part of an immutable-infrastructure, continuous delivery pipeline; and Sentry and Cloudwatch to measure performance and monitor production. Kraken is a great place to learn, work with some talented engineers and level-up your skills. Some of our coding conventions are open-source . \n \nEngineering standards are high. We pair program, thoroughly review and test code before it deploys, and maintain fast, high-value test suites. We have weekly tech talks, monthly blitz-days (eg sharpening our internal tools, upgrading dependencies) and can often be found at tech meet-ups and conferences.\nOur coding conventions are open-source and we maintain a tech blog.\n \nOctopus is a great place to learn, work with some talented engineers and level-up your skills.\n \nOur technology\nOn the server-side, we mainly use Python. Most of our websites are powered by Django (which we've recently upgraded to 6.0.2), Django-REST-framework and GraphQL (Graphene). We use AWS heavily as part of a continuous deployment pipeline. See, for example, Django, ELB health checks and continuous delivery. \n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Our team
\nAll technology is written and maintained by a multi-discipline engineering team of around 1400 people. This includes server-side, client-side and mobile engineers working closely with UX experts, copywriters and designers. We follow a Kanban-like approach, using Google docs and Asana to specify and manage work; Github and CircleCI as part of an immutable-infrastructure, continuous delivery pipeline; and Sentry and Cloudwatch to measure performance and monitor production. Kraken is a great place to learn, work with some talented engineers and level-up your skills. Some of our
coding conventions are open-source .
\nEngineering standards are high. We pair program, thoroughly review and test code before it deploys, and maintain fast, high-value test suites. We have weekly tech talks, monthly blitz-days (eg sharpening our internal tools, upgrading dependencies) and can often be found at tech meet-ups and conferences.
\n\n
\nOctopus is a great place to learn, work with some talented engineers and level-up your skills.
\n
\nOur technology
\nOn the server-side, we mainly use Python. Most of our websites are powered by
Django (which we've recently upgraded to 6.0.2), Django-REST-framework and GraphQL (Graphene). We use AWS heavily as part of a continuous deployment pipeline. See, for example,
Django, ELB health checks and continuous delivery.
Plus experience in the following would be a bonus:
\n\nAWS\nTerraform, Packer, Consul\nAbility to speak Japanese would be a plus\n"}],"text":"Senior Software Engineer (Backend - Python/Django)","country":"JP","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"Our team
\nAll technology is written and maintained by a multi-discipline engineering team of around 1400 people. This includes server-side, client-side and mobile engineers working closely with UX experts, copywriters and designers. We follow a Kanban-like approach, using Google docs and Asana to specify and manage work; Github and CircleCI as part of an immutable-infrastructure, continuous delivery pipeline; and Sentry and Cloudwatch to measure performance and monitor production. Kraken is a great place to learn, work with some talented engineers and level-up your skills. Some of our
coding conventions are open-source .
\nEngineering standards are high. We pair program, thoroughly review and test code before it deploys, and maintain fast, high-value test suites. We have weekly tech talks, monthly blitz-days (eg sharpening our internal tools, upgrading dependencies) and can often be found at tech meet-ups and conferences.
\n\n
\nOctopus is a great place to learn, work with some talented engineers and level-up your skills.
\n
\nOur technology
\nOn the server-side, we mainly use Python. Most of our websites are powered by
Django (which we've recently upgraded to 6.0.2), Django-REST-framework and GraphQL (Graphene). We use AWS heavily as part of a continuous deployment pipeline. See, for example,
Django, ELB health checks and continuous delivery.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms.
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Software Engineering 🖥️","location":"Melbourne","team":"Backend Engineering","allLocations":["Melbourne"]},"createdAt":1746054814231,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nOur team\nAll technology is written and maintained by a multi-discipline engineering team of around 800 people. This includes server-side, client-side and mobile engineers working closely with UX experts, copywriters and designers. We follow a Kanban-like approach, using Google docs and Asana to specify and manage work; Github and CircleCI as part of an immutable-infrastructure, continuous delivery pipeline; and Sentry and Cloudwatch to measure performance and monitor production. Kraken is a great place to learn, work with some talented engineers and level-up your skills. Some of our coding conventions are open-source . \n \nOur technology\nOn the server-side, we mainly use Python. Most of our websites are powered by Django, Django-REST-framework and GraphQL (Graphene). We use AWS heavily as part of a continuous deployment pipeline. See, for example, Django, ELB health checks and continuous delivery. \n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Our team
\nAll technology is written and maintained by a multi-discipline engineering team of around 800 people. This includes server-side, client-side and mobile engineers working closely with UX experts, copywriters and designers. We follow a Kanban-like approach, using Google docs and Asana to specify and manage work; Github and CircleCI as part of an immutable-infrastructure, continuous delivery pipeline; and Sentry and Cloudwatch to measure performance and monitor production. Kraken is a great place to learn, work with some talented engineers and level-up your skills. Some of our coding conventions are open-source . \n
\nOur technology
\nOn the server-side, we mainly use Python. Most of our websites are powered by Django, Django-REST-framework and GraphQL (Graphene). We use AWS heavily as part of a continuous deployment pipeline. See, for example, Django, ELB health checks and continuous delivery. ","id":"5e633b9d-1ed8-4637-9761-5bd2024aaec4","lists":[{"text":"What you'll do...","content":"\nYou will be working in a multi-disciplinary software engineering team; solving design challenges; domain modeling; solving technical problems; engineering solutions for smart meters, writing robust fault-tolerant software primarily in Python and Django, Celery, and async processing\nWe have lots of difficult design challenges to solve. The energy market is complicated, outdated, and process-heavy - there's an awful lot of domain modeling that we need to get right. Strong attention to detail is essential.\nWe have difficult technical problems to solve. With the advent of smart meters, we'll soon be processing millions of meter readings a day.\nThere's a great opportunity for disruption in the energy market. The big suppliers still dominate but are not exactly popular. The energy landscape is changing as we move to more disaggregated forms of generation, with less predictability, more dynamism, and smarter technology. Octopus Energy was the first UK supplier to introduce a \"tracker\" tariff whose prices track the daily wholesale prices: http://www.cleanenergynews.co.uk/news/efficiency/octopus-offerstransparency-with-wholesale-price-tariff\nYou'll be working for a company that’s fighting climate change. Our parent company is the largest investor in solar generation in the UK and is funding wind and anaerobic digestion. As a supplier, we're helping people to use greener technology and renewable energy, all helping move the world towards a lower carbon future.\n"},{"text":"What tech stack you'll have (in rough priority order)","content":"\nPython\nDjango (or equiv. web framework)\nDomain modelling\nHTTP and REST APIs\nWriting robust and fault-tolerant software\nCelery and async processing\nPostgres\n\nPlus experience in the following would be a bonus:
\n\nAWS\nTerraform, Packer, Consul\nReact and Redux\n"},{"text":"What you will love about us ","content":"\nFlexible working environment - genuine work life balance here, we are in the top 5 companies in the UK, we treat you as a human, and do our best to make work and life merge smoothly together \nEquity Options Scheme - you own your own part of the business, share options in Kraken so we all work together towards success \nOffice - have a certain tech requirement? We’ll do our best to get it. We also have drinks, snacks and a coffee machine at the office space on Bourke street.\nYour development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you \n"}],"text":"Senior Software Engineer (Python/Django)","country":"AU","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"Our team
\nAll technology is written and maintained by a multi-discipline engineering team of around 800 people. This includes server-side, client-side and mobile engineers working closely with UX experts, copywriters and designers. We follow a Kanban-like approach, using Google docs and Asana to specify and manage work; Github and CircleCI as part of an immutable-infrastructure, continuous delivery pipeline; and Sentry and Cloudwatch to measure performance and monitor production. Kraken is a great place to learn, work with some talented engineers and level-up your skills. Some of our coding conventions are open-source . \n
\nOur technology
\nOn the server-side, we mainly use Python. Most of our websites are powered by Django, Django-REST-framework and GraphQL (Graphene). We use AWS heavily as part of a continuous deployment pipeline. See, for example, Django, ELB health checks and continuous delivery. ","descriptionBodyPlain":"Our team\nAll technology is written and maintained by a multi-discipline engineering team of around 800 people. This includes server-side, client-side and mobile engineers working closely with UX experts, copywriters and designers. We follow a Kanban-like approach, using Google docs and Asana to specify and manage work; Github and CircleCI as part of an immutable-infrastructure, continuous delivery pipeline; and Sentry and Cloudwatch to measure performance and monitor production. Kraken is a great place to learn, work with some talented engineers and level-up your skills. Some of our coding conventions are open-source . \n \nOur technology\nOn the server-side, we mainly use Python. Most of our websites are powered by Django, Django-REST-framework and GraphQL (Graphene). We use AWS heavily as part of a continuous deployment pipeline. See, for example, Django, ELB health checks and continuous delivery. \n","hostedUrl":"https://jobs.lever.co/kraken123/5e633b9d-1ed8-4637-9761-5bd2024aaec4","applyUrl":"https://jobs.lever.co/kraken123/5e633b9d-1ed8-4637-9761-5bd2024aaec4/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.\n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
","categories":{"commitment":"Full-time","department":"Software Engineering 🖥️","location":"Paris","team":"Backend Engineering","allLocations":["Paris"]},"createdAt":1732639070696,"descriptionPlain":"OPENING FROM KRAKEN TECHNOLOGIES FRANCE 🇫🇷 - ALL LOCATIONS\nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n \nOur mission is to provide cheaper, greener energy to the French market.\n \nOctopus Energy France is a fast-growing energy company recognized as an ESS (social economy). **We offer a better experience to our customers through transparency, honesty and simplicity. We want to do better for the planet, through real, long-term investment in renewable energy production and a low-CO2 future that's better for our customers' wallets. We want to revolutionize the energy business through our people, our platform and our use of data.\n \nOur focus is on customer satisfaction, and receiving positive reviews is important to us - we have the best score among French energy suppliers on Google Reviews and Trust Pilot.\n \nKraken technologies\n \nKraken Technologies is a company within Octopus Energy Group who are licensing the Kraken platform and operating model to clients across the world. Current clients are both the Octopus Energy retails businesses around the world as well as external clients such as Good Energy, Origin, EDF, E.ON & Queensland Energy - with many more expected to join over the next few years!\n \nOur team\n \nAll technology is written and maintained by a multi-discipline engineering team of around 450 people globally. This includes server-side, client-side and mobile engineers working closely with UX experts, copywriters and designers.\nWe follow a Kanban-like approach, using Google docs and Asana to specify and manage work; Github, CircleCI and Terraform Enterprise as part of an immutable-infrastructure, continuous delivery pipeline; and Loggly, Sentry and Cloudwatch to measure performance and monitor production.\nSome of our coding conventions are open-source.\nOctopus is a great place to learn, work with some talented engineers and level-up your skills.\n \nOur technology\n \nOn the server-side, we mainly use Python. Most of our websites are powered by Django and the Django-REST-framework. We also use Pandas, Numpy and Jupyter for analysis and forecasting, plus Celery, RabbitMQ, SQS and Airflow for background processing.\n \nWe use AWS heavily, employing most of the \"Hashistack\" (eg Packer, Consul, Terraform) as part of a continuous deployment pipeline. See, for example, Django, ELB health checks and continuous delivery.\n \nClient-side, we use React, Redux and SASS; our mobile apps are built using native code or React Native.\n \n","description":"OPENING FROM KRAKEN TECHNOLOGIES FRANCE 🇫🇷 - ALL LOCATIONS
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
\n
\nOur mission is to provide cheaper, greener energy to the French market.
\n
\nOctopus Energy France is a fast-growing energy company recognized as an ESS (social economy). **We offer a better experience to our customers through transparency, honesty and simplicity. We want to do better for the planet, through real, long-term investment in renewable energy production and a low-CO2 future that's better for our customers' wallets. We want to revolutionize the energy business through our people, our platform and our use of data.
\n
\nOur focus is on customer satisfaction, and receiving positive reviews is important to us - we have the best score among French energy suppliers on Google Reviews and Trust Pilot.
\n
\nKraken technologies
\n
\nKraken Technologies is a company within Octopus Energy Group who are licensing the Kraken platform and operating model to clients across the world. Current clients are both the Octopus Energy retails businesses around the world as well as external clients such as Good Energy, Origin, EDF,
E.ON & Queensland Energy - with many more expected to join over the next few years!
\nOur team
\n
\nAll technology is written and maintained by a multi-discipline engineering team of around 450 people globally. This includes server-side, client-side and mobile engineers working closely with UX experts, copywriters and designers.
\nWe follow a Kanban-like approach, using Google docs and Asana to specify and manage work; Github, CircleCI and Terraform Enterprise as part of an immutable-infrastructure, continuous delivery pipeline; and Loggly, Sentry and Cloudwatch to measure performance and monitor production.
\nSome of our coding conventions are open-source.
\nOctopus is a great place to learn, work with some talented engineers and level-up your skills.
\n
\nOur technology
\n
\nOn the server-side, we mainly use Python. Most of our websites are powered by Django and the Django-REST-framework. We also use Pandas, Numpy and Jupyter for analysis and forecasting, plus Celery, RabbitMQ, SQS and Airflow for background processing.
\n
\nWe use AWS heavily, employing most of the \"Hashistack\" (eg Packer, Consul, Terraform) as part of a continuous deployment pipeline. See, for example, Django, ELB health checks and continuous delivery.
\n
\nClient-side, we use React, Redux and SASS; our mobile apps are built using native code or React Native.
\n
","id":"dd51013a-014d-458c-b2ef-07b4f324a550","lists":[{"text":"What you'll do","content":"\nWe have lots of difficult design challenges to solve. The French energy market is complicated, outdated and process-heavy - there's an awful lot of domain modelling that we need to get right. Strong attention to detail is essential.\nYou will be working in a multi-disciplinary software engineering team; solving design challenges; domain modeling; solving technical problems; engineering solutions for smart meters, writing robust fault-tolerant software primarily in Python and Django, Celery, and async processing\nWe have lots of difficult design challenges to solve. The energy market is complicated, outdated, and process-heavy - there's an awful lot of domain modeling that we need to get right. Strong attention to detail is essential.\nWe have difficult technical problems to solve. With the advent of smart meters, we'll soon be processing millions of meter readings a day.\nThere's a great opportunity for disruption in the energy market. The big suppliers still dominate but are not exactly popular. The energy landscape is changing as we move to more disaggregated forms of generation, with less predictability, more dynamism, and smarter technology. Octopus Energy was the first UK supplier to introduce a \"tracker\" tariff whose prices track the daily wholesale prices: http://www.cleanenergynews.co.uk/news/efficiency/octopus-offerstransparency-with-wholesale-price-tariff\nYou'll be working for a company that’s fighting climate change. Our parent company is the largest investor in solar generation in the UK and is funding wind and anaerobic digestion. As a supplier, we're helping people to use greener technology and renewable energy, all helping move the world towards a lower carbon future.\n"},{"text":"It would be helpful to have experience/expertise in the following (in rough priority order):","content":"\nPython (minimum 7 y.e.)\nDjango (or equiv. web framework)\nFluent in French, and level B2 at least in English\nDomain modelling\nHTTP and REST APIs\nWriting robust and fault-tolerant software\nCelery and async processing\nPostgres\n\nPlus experience in the following would be a bonus:
\n\nAWS\nTerraform, Packer, Consul\nReact and Redux\n\n
"}],"text":"Senior Software Engineer (Python/Django) - (F/H/X) - CDI","country":"FR","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"OPENING FROM KRAKEN TECHNOLOGIES FRANCE 🇫🇷 - ALL LOCATIONS
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
\n
\nOur mission is to provide cheaper, greener energy to the French market.
\n
\nOctopus Energy France is a fast-growing energy company recognized as an ESS (social economy). **We offer a better experience to our customers through transparency, honesty and simplicity. We want to do better for the planet, through real, long-term investment in renewable energy production and a low-CO2 future that's better for our customers' wallets. We want to revolutionize the energy business through our people, our platform and our use of data.
\n
\nOur focus is on customer satisfaction, and receiving positive reviews is important to us - we have the best score among French energy suppliers on Google Reviews and Trust Pilot.
\n
\nKraken technologies
\n
\nKraken Technologies is a company within Octopus Energy Group who are licensing the Kraken platform and operating model to clients across the world. Current clients are both the Octopus Energy retails businesses around the world as well as external clients such as Good Energy, Origin, EDF,
E.ON & Queensland Energy - with many more expected to join over the next few years!
\nOur team
\n
\nAll technology is written and maintained by a multi-discipline engineering team of around 450 people globally. This includes server-side, client-side and mobile engineers working closely with UX experts, copywriters and designers.
\nWe follow a Kanban-like approach, using Google docs and Asana to specify and manage work; Github, CircleCI and Terraform Enterprise as part of an immutable-infrastructure, continuous delivery pipeline; and Loggly, Sentry and Cloudwatch to measure performance and monitor production.
\nSome of our coding conventions are open-source.
\nOctopus is a great place to learn, work with some talented engineers and level-up your skills.
\n
\nOur technology
\n
\nOn the server-side, we mainly use Python. Most of our websites are powered by Django and the Django-REST-framework. We also use Pandas, Numpy and Jupyter for analysis and forecasting, plus Celery, RabbitMQ, SQS and Airflow for background processing.
\n
\nWe use AWS heavily, employing most of the \"Hashistack\" (eg Packer, Consul, Terraform) as part of a continuous deployment pipeline. See, for example, Django, ELB health checks and continuous delivery.
\n
\nClient-side, we use React, Redux and SASS; our mobile apps are built using native code or React Native.
\n
","descriptionBodyPlain":"OPENING FROM KRAKEN TECHNOLOGIES FRANCE 🇫🇷 - ALL LOCATIONS\nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n \nOur mission is to provide cheaper, greener energy to the French market.\n \nOctopus Energy France is a fast-growing energy company recognized as an ESS (social economy). **We offer a better experience to our customers through transparency, honesty and simplicity. We want to do better for the planet, through real, long-term investment in renewable energy production and a low-CO2 future that's better for our customers' wallets. We want to revolutionize the energy business through our people, our platform and our use of data.\n \nOur focus is on customer satisfaction, and receiving positive reviews is important to us - we have the best score among French energy suppliers on Google Reviews and Trust Pilot.\n \nKraken technologies\n \nKraken Technologies is a company within Octopus Energy Group who are licensing the Kraken platform and operating model to clients across the world. Current clients are both the Octopus Energy retails businesses around the world as well as external clients such as Good Energy, Origin, EDF, E.ON & Queensland Energy - with many more expected to join over the next few years!\n \nOur team\n \nAll technology is written and maintained by a multi-discipline engineering team of around 450 people globally. This includes server-side, client-side and mobile engineers working closely with UX experts, copywriters and designers.\nWe follow a Kanban-like approach, using Google docs and Asana to specify and manage work; Github, CircleCI and Terraform Enterprise as part of an immutable-infrastructure, continuous delivery pipeline; and Loggly, Sentry and Cloudwatch to measure performance and monitor production.\nSome of our coding conventions are open-source.\nOctopus is a great place to learn, work with some talented engineers and level-up your skills.\n \nOur technology\n \nOn the server-side, we mainly use Python. Most of our websites are powered by Django and the Django-REST-framework. We also use Pandas, Numpy and Jupyter for analysis and forecasting, plus Celery, RabbitMQ, SQS and Airflow for background processing.\n \nWe use AWS heavily, employing most of the \"Hashistack\" (eg Packer, Consul, Terraform) as part of a continuous deployment pipeline. See, for example, Django, ELB health checks and continuous delivery.\n \nClient-side, we use React, Redux and SASS; our mobile apps are built using native code or React Native.\n \n","hostedUrl":"https://jobs.lever.co/kraken123/dd51013a-014d-458c-b2ef-07b4f324a550","applyUrl":"https://jobs.lever.co/kraken123/dd51013a-014d-458c-b2ef-07b4f324a550/apply"},{"additionalPlain":"If this sounds like you then we'd love to hear from you.\n\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.\n","additional":"If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
","categories":{"commitment":"Full-time","department":"Commercial 🤝","location":"New York","team":"Business Development","allLocations":["New York"]},"createdAt":1776088195305,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken powers some of the most innovative global developments in energy.\n\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\nKrakenFlex\n\nThe energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change. \n\nOur aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.\n\nWe have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry. \n\n\nSummary\n\nThe Senior Solutions Consultant within the commercial (BD) Flex team is a senior, high-impact role operating at the intersection of Sales, Product and Market Strategy. The role combines deep client-facing solution consulting with strong market and regulatory understanding, ensuring that our offerings are positioned credibly, competitively, and with a clear path to value for customers. This role operates as a trusted liaison between sales and product. \n","description":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
KrakenFlex
The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.
Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.
We have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry.
Summary
\n
The Senior Solutions Consultant within the commercial (BD) Flex team is a senior, high-impact role operating at the intersection of Sales, Product and Market Strategy. The role combines deep client-facing solution consulting with strong market and regulatory understanding, ensuring that our offerings are positioned credibly, competitively, and with a clear path to value for customers. This role operates as a trusted liaison between sales and product.
","id":"871058c5-f1a4-4ddc-b37a-e7c6eaaf49a9","lists":[{"text":"","content":"\n
Focus areas
\n
The role is deliberately split across three focus areas.
\n\n
\n Deep Solutions Consulting
\n\n\n
Lead deep engagement with a small number of high-value prospects. Own extended discovery phases, understand the client’s commercial, regulatory, and technical context, and help deliver the value proposition. The Senior Solutions Consultant will act in complete alignment with sales and regulatory to ensure alignment.
\n\n
\nProduct Demos
\n\n\n
During the sales process, the sales consultant will be responsible for conducting demos to show potential customers the platform in depth to help them understand the benefits of the Kraken platform. These demos happen throughout the sales process, from pre-sales setting up the value proposition to the closing process to demonstrate how Flex will work within the use case for the utility client.
\n\n
\nFlex Market & Value Expertise
\n\n\n
Act as the internal and external reference point for the NA energy Market, flexibility, and VPP-related topics relevant to Flex. This position also supports respective product, commercial strategy and product marketing decisions and will represent Kraken externally through thought leadership.
\n
\n- Experience in energy flexibility (DER, demand response, VPPs), with the ability to translate market mechanisms and use cases into client facing solutions.
\n\n
\n
Senior Solutions Consultant.
\n
Other success criteria taken into account:
\n\n
\nContribution to deal quality
\n\n
\nClear and aligned demonstration of Kraken Flex
\n\n
\nQuality and depth of solution design for deals
\n\n
\nCredibility with future utility clients throughout the pre-sales / closing
\n\n
\nInfluence on product strategy and market positioning
\n\n
\nStrength of market insights and thought leadership
\n\n\n
Responsibilities
\n
The responsibility matrix below outlines the key functions of the Senior Solutions Consultant and may be extended based on need and expertise of the hire. Levels of responsibility are defined as follows:
\n\n
\nLead: Full ownership of the task, driving execution in alignment with—or under the supervision of sales lead and leadership team.
\n\n
\nContribute: Active contribution to the task under the guidance of the designated task owner.
\n\n\n
Support: Participation and representation of the Flex commercial team (interest), with contributions as required.
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
KrakenFlex
The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.
Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.
We have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken powers some of the most innovative global developments in energy.\n\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\nKrakenFlex\n\nThe energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change. \n\nOur aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.\n\nWe have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry. \n","descriptionBody":"Summary
\n
The Senior Solutions Consultant within the commercial (BD) Flex team is a senior, high-impact role operating at the intersection of Sales, Product and Market Strategy. The role combines deep client-facing solution consulting with strong market and regulatory understanding, ensuring that our offerings are positioned credibly, competitively, and with a clear path to value for customers. This role operates as a trusted liaison between sales and product.
","descriptionBodyPlain":"Summary\n\nThe Senior Solutions Consultant within the commercial (BD) Flex team is a senior, high-impact role operating at the intersection of Sales, Product and Market Strategy. The role combines deep client-facing solution consulting with strong market and regulatory understanding, ensuring that our offerings are positioned credibly, competitively, and with a clear path to value for customers. This role operates as a trusted liaison between sales and product. \n","hostedUrl":"https://jobs.lever.co/kraken123/871058c5-f1a4-4ddc-b37a-e7c6eaaf49a9","applyUrl":"https://jobs.lever.co/kraken123/871058c5-f1a4-4ddc-b37a-e7c6eaaf49a9/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms.\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms.
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Software Engineering 🖥️","location":"Melbourne","team":"Fullstack Engineering","allLocations":["Melbourne"]},"createdAt":1778471071281,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nOur team\n \nOur technology is built and maintained by a multi-discipline engineering team of around 800 people. This collaborative environment includes server-side, client-side, and mobile engineers working closely with UX experts, copywriters, and designers.\n \nWe utilize tools such as Slack, Notion, Google Docs and Asana for communication, work specification and management. Our development pipeline emphasizes continuous delivery and immutable infrastructure, leveraging Github, CircleCI, and Terraform Enterprise. To ensure performance and stability in production, we use Loggly, Sentry, and DataDog for monitoring and measurement.\n \nKraken is committed to fostering growth and provides an excellent environment to learn and work alongside talented engineers, offering significant opportunities to level up your skills. We also believe in transparency, and some of our coding conventions are open-source.\n \nOur technology\n \nOn the server-side, we mainly use Python. Most of our websites are powered by Django, Django-REST-framework and GraphQL (Graphene). We use Kubernetes & AWS heavily, employing Github, CircleCI, ArgoCD & Spacelift as part of a continuous deployment pipeline. \n \n \nWhat you'll do...\n \nThis is a unique chance for software engineers to shape the technical direction of a critical new product group within Kraken. You'll be at the forefront of applying modern technologies to a historically underserved sector, directly contributing to a more sustainable energy future while working on challenging and impactful projects from the ground up.\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Our team
\n
\nOur technology is built and maintained by a multi-discipline engineering team of around 800 people. This collaborative environment includes server-side, client-side, and mobile engineers working closely with UX experts, copywriters, and designers.
\n
\nWe utilize tools such as Slack, Notion, Google Docs and Asana for communication, work specification and management. Our development pipeline emphasizes continuous delivery and immutable infrastructure, leveraging Github, CircleCI, and Terraform Enterprise. To ensure performance and stability in production, we use Loggly, Sentry, and DataDog for monitoring and measurement.
\n
\nKraken is committed to fostering growth and provides an excellent environment to learn and work alongside talented engineers, offering significant opportunities to level up your skills. We also believe in transparency, and some of our coding conventions are open-source. \n
\nOur technology
\n
\nOn the server-side, we mainly use Python. Most of our websites are powered by Django, Django-REST-framework and GraphQL (Graphene). We use Kubernetes & AWS heavily, employing Github, CircleCI, ArgoCD & Spacelift as part of a continuous deployment pipeline.
\n
\n
\nWhat you'll do...
\n
\nThis is a unique chance for software engineers to shape the technical direction of a critical new product group within Kraken. You'll be at the forefront of applying modern technologies to a historically underserved sector, directly contributing to a more sustainable energy future while working on challenging and impactful projects from the ground up.
","id":"354f7488-5dea-4627-930d-8adb8e473586","lists":[{"text":"Responsible for:","content":"\nDefining and driving the technical direction for new software capabilities on the Kraken platform to support distribution network needs.\nDesigning and developing scalable and resilient software solutions that integrate with and extend the core Kraken platform.\nCollaborating with cross-functional teams, including global product teams, to align development efforts and support changes to the underlying product.\nContributing to domain understanding and technical problem-solving specific to the energy distribution sector within the Kraken ecosystem.\nWriting and maintaining robust Python and Django code, including asynchronous processing, ensuring compatibility and leveraging the Kraken platform.\nWorking on integrations with relevant energy systems, ensuring seamless data flow within the Kraken architecture.\n\n
\nBy joining us, you'll be instrumental in building the future of Kraken Distribution, directly contributing to our mission of making a big green dent in the universe through innovation in a vital part of the energy network.
"},{"text":"What you’ll bring","content":"\nA proven track record of successfully working across diverse technology stacks and a demonstrated ability to quickly learn and adapt to new languages and frameworks.\nExperience working within complex and/or regulated industries, understanding the unique challenges and considerations involved.\nSolid experience with server-side development and a passion for writing clean, well-tested code.\nFamiliarity with modern web frameworks and API design principles (e.g., REST, GraphQL).\nExperience with asynchronous processing and task queues.\nProficiency in working with PostgreSQL\nExperience with cloud platforms (like AWS), infrastructure-as-code tools, and front-end technologies (like React/Redux).\n\n
\nBonus points for:
\n\nFamiliarity with the energy industry, including an understanding of AEMO/MSATS, and B2B & B2M processes (this is a significant bonus!).\nContributions to open-source projects. \n"}],"text":"Senior/Mid Software Engineer - Kraken Distribution","country":"AU","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"Our team
\n
\nOur technology is built and maintained by a multi-discipline engineering team of around 800 people. This collaborative environment includes server-side, client-side, and mobile engineers working closely with UX experts, copywriters, and designers.
\n
\nWe utilize tools such as Slack, Notion, Google Docs and Asana for communication, work specification and management. Our development pipeline emphasizes continuous delivery and immutable infrastructure, leveraging Github, CircleCI, and Terraform Enterprise. To ensure performance and stability in production, we use Loggly, Sentry, and DataDog for monitoring and measurement.
\n
\nKraken is committed to fostering growth and provides an excellent environment to learn and work alongside talented engineers, offering significant opportunities to level up your skills. We also believe in transparency, and some of our coding conventions are open-source. \n
\nOur technology
\n
\nOn the server-side, we mainly use Python. Most of our websites are powered by Django, Django-REST-framework and GraphQL (Graphene). We use Kubernetes & AWS heavily, employing Github, CircleCI, ArgoCD & Spacelift as part of a continuous deployment pipeline.
\n
\n
\nWhat you'll do...
\n
\nThis is a unique chance for software engineers to shape the technical direction of a critical new product group within Kraken. You'll be at the forefront of applying modern technologies to a historically underserved sector, directly contributing to a more sustainable energy future while working on challenging and impactful projects from the ground up.
","descriptionBodyPlain":"Our team\n \nOur technology is built and maintained by a multi-discipline engineering team of around 800 people. This collaborative environment includes server-side, client-side, and mobile engineers working closely with UX experts, copywriters, and designers.\n \nWe utilize tools such as Slack, Notion, Google Docs and Asana for communication, work specification and management. Our development pipeline emphasizes continuous delivery and immutable infrastructure, leveraging Github, CircleCI, and Terraform Enterprise. To ensure performance and stability in production, we use Loggly, Sentry, and DataDog for monitoring and measurement.\n \nKraken is committed to fostering growth and provides an excellent environment to learn and work alongside talented engineers, offering significant opportunities to level up your skills. We also believe in transparency, and some of our coding conventions are open-source.\n \nOur technology\n \nOn the server-side, we mainly use Python. Most of our websites are powered by Django, Django-REST-framework and GraphQL (Graphene). We use Kubernetes & AWS heavily, employing Github, CircleCI, ArgoCD & Spacelift as part of a continuous deployment pipeline. \n \n \nWhat you'll do...\n \nThis is a unique chance for software engineers to shape the technical direction of a critical new product group within Kraken. You'll be at the forefront of applying modern technologies to a historically underserved sector, directly contributing to a more sustainable energy future while working on challenging and impactful projects from the ground up.\n","hostedUrl":"https://jobs.lever.co/kraken123/354f7488-5dea-4627-930d-8adb8e473586","applyUrl":"https://jobs.lever.co/kraken123/354f7488-5dea-4627-930d-8adb8e473586/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms.\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms.
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Commercial 🤝","location":"Melbourne","team":"Strategy","allLocations":["Melbourne"]},"createdAt":1778832003312,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nWhat we do\nKraken is at the forefront of revolutionising the global energy sector. We build AI-driven platforms for customer and energy management. Our technology empowers utilities worldwide to deliver cost-effective, exceptional customer experiences, create an engaged workforce, and optimise energy resources.\nWhat we do at Kraken Distribution\nKraken Distribution is Kraken’s newest and fast-growing product line, serving distribution network operators as they navigate the next phase of the energy transition. As networks face growing grid congestion, two-way energy flows, an increasing number of distributed energy resources (e.g., solar PVs, EVs, batteries) and much greater data complexity, Kraken Distribution helps utilities modernise how they plan, operate, and evolve their networks - enabling smarter, more flexible, and more customer-centric grids.\nWhy we do it\nKraken is powering the next wave of innovation in the energy industry because we need a more sustainable future energy system. We need to not just think about our future, but build for it. Now.\nWhy this role matters\nAs Kraken Distribution grows across Australia and globally, we need someone who can strengthen our strategic analysis, go-to-market execution, commercial storytelling, and business rhythm - helping us scale with focus and credibility.\n \n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
What we do
\nKraken is at the forefront of revolutionising the global energy sector. We build AI-driven platforms for customer and energy management. Our technology empowers utilities worldwide to deliver cost-effective, exceptional customer experiences, create an engaged workforce, and optimise energy resources.
\nWhat we do at Kraken Distribution
\nKraken Distribution is Kraken’s newest and fast-growing product line, serving distribution network operators as they navigate the next phase of the energy transition. As networks face growing grid congestion, two-way energy flows, an increasing number of distributed energy resources (e.g., solar PVs, EVs, batteries) and much greater data complexity, Kraken Distribution helps utilities modernise how they plan, operate, and evolve their networks - enabling smarter, more flexible, and more customer-centric grids.
\nWhy we do it
\nKraken is powering the next wave of innovation in the energy industry because we need a more sustainable future energy system. We need to not just think about our future, but build for it. Now.
\nWhy this role matters
\nAs Kraken Distribution grows across Australia and globally, we need someone who can strengthen our strategic analysis, go-to-market execution, commercial storytelling, and business rhythm - helping us scale with focus and credibility.
\n
","id":"7a26d72f-beae-45de-a4d4-650eb7cb838d","lists":[{"text":"About the role","content":"\n
As a Strategy & Operations Senior Associate in Kraken Distribution, you will work closely with the Strategy & Operations Lead and General Manager, Kraken Distribution to shape and execute our strategy, go-to-market approach, and operationalisation for a rapidly growing product vertical.
\n
You’ll own analytical workstreams end-to-end, turning ambiguous questions into structured analysis, models, and crisp materials that accelerate senior leadership decisions and customer-facing momentum. You’ll partner closely with leadership and cross-functional teams across product, delivery, market development, marketing, and sales.
\n
\n- \n
Strategic planning: Shape strategy and operating plans by owning analytical workstreams, building financial models (e.g. investment cases, growth forecasts), and translating insights into prioritised recommendations with Kraken Distribution leadership.
\n \n- \n
Markets & customer analysis: Gather market, competitor, and customer insights to shape Kraken Distribution’s go-to-market strategy and execution. This includes: target market and prospect analysis, market positioning, regulatory affairs and market development, and differentiated value propositions.
\n \n- \n
Internal operations & cross-functional execution: Create executive-ready materials that strengthen Kraken Distribution’s commercial execution and cross-functional alignment (e.g. sales enablement, client workshops, customer-specific value assessments, and thought leadership), partnering with our product, sales, marketing, and delivery teams. Support operational programmes, including internal audits and compliance activities, to help ensure Kraken Distribution meets its contractual obligations and maintains delivery confidence.
\n \n
"},{"text":"What you'll need","content":"\n- \n
3+ years of experience in strategy, go-to-market roles, management consulting, or a similar analytical and execution-focused role, with a strong preference for experience within energy or technology (SaaS) sectors.
\n \n- \n
Demonstrated success delivering complex and rigorous analysis that drives meaningful business impact - such as market entry assessments, commercial/value case development, or go-to-market initiatives.
\n \n
"},{"text":"Skills","content":"\n- \n
Exceptional analytical and problem-solving skills; ability to structure ambiguous problems and translate analysis into clear recommendations.
\n \n- \n
Proficiency in data analysis tools (e.g., Excel, SQL, BI tools) and comfort working with data to inform strategic and go-to-market decisions.
\n \n- \n
Strong stakeholder management and collaboration skills across cross-functional teams (e.g., product, engineering, delivery, market development, marketing, sales).
\n \n- \n
Strong project management skills, including the ability to manage multiple priorities, workstreams, and deadlines in a dynamic environment.
\n \n- \n
Strong written and verbal communication skills; ability to create clear, executive-ready materials and narratives and deliver them to senior stakeholders.
\n \n- \n
Strong commercial mindset and business acumen, with the ability to understand value drivers, assess commercial trade-offs, and translate analysis into business outcomes; experience in tech or SaaS businesses, and exposure to CRM and/or energy technology platforms, is a plus.
\n \n- \n
Curiosity and a hands-on, can-do mindset, with the ability to work independently, adapt quickly as priorities shift, and build energy market and distribution utility domain understanding at pace.
\n \n
"}],"text":"Strategy & Operations Senior Associate – Kraken Distribution","country":"AU","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"What we do
\nKraken is at the forefront of revolutionising the global energy sector. We build AI-driven platforms for customer and energy management. Our technology empowers utilities worldwide to deliver cost-effective, exceptional customer experiences, create an engaged workforce, and optimise energy resources.
\nWhat we do at Kraken Distribution
\nKraken Distribution is Kraken’s newest and fast-growing product line, serving distribution network operators as they navigate the next phase of the energy transition. As networks face growing grid congestion, two-way energy flows, an increasing number of distributed energy resources (e.g., solar PVs, EVs, batteries) and much greater data complexity, Kraken Distribution helps utilities modernise how they plan, operate, and evolve their networks - enabling smarter, more flexible, and more customer-centric grids.
\nWhy we do it
\nKraken is powering the next wave of innovation in the energy industry because we need a more sustainable future energy system. We need to not just think about our future, but build for it. Now.
\nWhy this role matters
\nAs Kraken Distribution grows across Australia and globally, we need someone who can strengthen our strategic analysis, go-to-market execution, commercial storytelling, and business rhythm - helping us scale with focus and credibility.
\n
","descriptionBodyPlain":"What we do\nKraken is at the forefront of revolutionising the global energy sector. We build AI-driven platforms for customer and energy management. Our technology empowers utilities worldwide to deliver cost-effective, exceptional customer experiences, create an engaged workforce, and optimise energy resources.\nWhat we do at Kraken Distribution\nKraken Distribution is Kraken’s newest and fast-growing product line, serving distribution network operators as they navigate the next phase of the energy transition. As networks face growing grid congestion, two-way energy flows, an increasing number of distributed energy resources (e.g., solar PVs, EVs, batteries) and much greater data complexity, Kraken Distribution helps utilities modernise how they plan, operate, and evolve their networks - enabling smarter, more flexible, and more customer-centric grids.\nWhy we do it\nKraken is powering the next wave of innovation in the energy industry because we need a more sustainable future energy system. We need to not just think about our future, but build for it. Now.\nWhy this role matters\nAs Kraken Distribution grows across Australia and globally, we need someone who can strengthen our strategic analysis, go-to-market execution, commercial storytelling, and business rhythm - helping us scale with focus and credibility.\n \n","hostedUrl":"https://jobs.lever.co/kraken123/7a26d72f-beae-45de-a4d4-650eb7cb838d","applyUrl":"https://jobs.lever.co/kraken123/7a26d72f-beae-45de-a4d4-650eb7cb838d/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms ","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"New York","team":"Technical Delivery","allLocations":["New York"]},"createdAt":1739441569887,"descriptionPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nWhat will you be doing?\n \nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n \nThis role will lead the technical orchestration of a major client program, partnering with an international energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manager the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.\n \nWe work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change. \n \nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client. \n \nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.\n","description":"
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
What will you be doing?
\n
\n\n
We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
\n
\n
This role will lead the technical orchestration of a major client program, partnering with an international energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manager the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.
\n
\n
We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.
\n
\n
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
\n
\n
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
\n
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"What will you be doing?
\n
\n\n
We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
\n
\n
This role will lead the technical orchestration of a major client program, partnering with an international energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manager the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.
\n
\n
We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.
\n
\n
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
\n
\n
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
\n
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms ","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"Remote, USA","team":"Technical Delivery","allLocations":["Remote, USA"]},"createdAt":1778257004754,"descriptionPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nWhat will you be doing?\n \nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n \nThis role will lead the technical orchestration of a major client program, partnering with an international energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manager the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.\n \nWe work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change. \n \nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client. \n \nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.\n","description":"
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
What will you be doing?
\n
\n\n
We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
\n
\n
This role will lead the technical orchestration of a major client program, partnering with an international energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manager the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.
\n
\n
We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.
\n
\n
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
\n
\n
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
\n
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"What will you be doing?
\n
\n\n
We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
\n
\n
This role will lead the technical orchestration of a major client program, partnering with an international energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manager the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.
\n
\n
We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.
\n
\n
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
\n
\n
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
\n
As we are an international organization, we kindly ask you to send us your CV in English.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms ","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"Paris","team":"Technical Delivery","allLocations":["Paris"]},"createdAt":1763043617419,"descriptionPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nWhat will you be doing?\n \nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n \nThis role will lead the technical orchestration of a major client program, partnering with an international energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manager the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.\n \nWe work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change. \n \nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client. \n \nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.\n","description":"
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
What will you be doing?
\n
\nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
\n
\nThis role will lead the technical orchestration of a major client program, partnering with an international energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manager the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.
\n
\nWe work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.
\n
\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
\n
\nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
","id":"82c6b6ae-217c-4740-ab49-f444be279517","lists":[{"text":"Key responsibilities in this role will include:","content":"\nBuilding trusted relationships with client executives and technology stakeholders, including partnering with our product and engineering teams to align on priorities. Serving as the escalation point for client concerns and ensuring both technical challenges and product requirements are effectively managed\nDefining success criteria and governance for delivering the technical pillar of the program. \nOwning the Kraken platform localisation plan to meet client expectations while matching Kraken roadmap\n Summarising and articulating client needs, considerations, timelines, etc internally as structured input for the successful and timely execution of any required technology platform localisation and development.\nDirecting internal Kraken software developers contributing to the client program, as well as potential external Partners, on tech platform deliverables to ensure an overall successful and timely technology migration.\nSupporting the client meets their business needs via the delivery of tech. \nUnderstanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform & business. \nSetting up training programs to upskill the technical arm of the client. \nBeing an advocate for the Kraken way of delivering tech and supporting the client in shifting their mindset around tech delivery\n\n
"},{"text":"Key skills that are needed:","content":"\nCommunication: You need to be confident in calling out approaches that aren't best for the client and always striving for simplicity. You need to be able to communicate the context behind decisions relating to the platform & client priorities. You must be able to build strong relationships and credibility amongst senior stakeholders, balancing the needs of the client with Kraken’s business needs and platform potential and constraints. \nProgram management: Confident in managing a long term, fast paced program. Can be both high level and dive into detail when required. Ability to directly manage a team and manage processes that can drive the right outcomes for clients. \nStrong technical aptitude: We are looking for a logical thinker who has strong problem solving skills within an agile working framework. Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform. Is an advocate for the continuous deployment approach we take at Kraken and champions building tech iteratively. \nBusiness acumen: Able to understand business goals of both client and Kraken, putting all technology decisions into context to ensure measurable success can be achieved and celebrated.\nYou are based in Paris, France and willing to travel internationally \n"},{"text":"Experience / Qualifications needed:","content":"\nTechnical mindset, experience in engineering-led industries \nSector-relevant experience in managing complex technology implementation or migration programs\nProven experience in software adaptation, deployment and integration\nExceptional interpersonal skills \n"}],"text":"Technical Program Lead","country":"FR","workplaceType":"hybrid","opening":"
\nHelp us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":" \nHelp us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"What will you be doing?
\n
\nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
\n
\nThis role will lead the technical orchestration of a major client program, partnering with an international energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manager the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.
\n
\nWe work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.
\n
\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
\n
\nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
","descriptionBodyPlain":"What will you be doing?\n \nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n \nThis role will lead the technical orchestration of a major client program, partnering with an international energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manager the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.\n \nWe work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change. \n \nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client. \n \nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.\n","hostedUrl":"https://jobs.lever.co/kraken123/82c6b6ae-217c-4740-ab49-f444be279517","applyUrl":"https://jobs.lever.co/kraken123/82c6b6ae-217c-4740-ab49-f444be279517/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms.\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms.
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"department":"Delivery 📦","location":"Melbourne","team":"Technical Delivery","allLocations":["Melbourne"]},"createdAt":1779859565045,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nOur team\nMembers of the Kraken Distribution team need to be high performers and believe in decision making based on simplicity, customer benefit and efficiency. We are excited about how Kraken can change the lives of operations teams in energy distributors and are convinced that Kraken is the best answer, not only for companies, but as a tool to tackle the climate crisis. We are fundamentally changing the way that distributors work. We put customer-centricity and cost competitiveness first with great people, technology and ways of working. \nWho are we looking for?\nThis role will lead the technical orchestration of major client programs, partnering with distribution companies in their Kraken transformation. You will oversee the program delivery and manage key business and technical relationships, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.\nWe work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change. \nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client. \n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
Our team
\n
Members of the Kraken Distribution team need to be high performers and believe in decision making based on simplicity, customer benefit and efficiency. We are excited about how Kraken can change the lives of operations teams in energy distributors and are convinced that Kraken is the best answer, not only for companies, but as a tool to tackle the climate crisis. We are fundamentally changing the way that distributors work. We put customer-centricity and cost competitiveness first with great people, technology and ways of working.
\n
Who are we looking for?
\n
This role will lead the technical orchestration of major client programs, partnering with distribution companies in their Kraken transformation. You will oversee the program delivery and manage key business and technical relationships, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.
\n
We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.
\n
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
\n
\n\n
\nBuilding trusted relationships with client executives and technology stakeholders, including partnering with our product and engineering teams to align on priorities. Serving as the escalation point for client concerns and ensuring both technical challenges and product requirements are effectively managed
\n\n
\nDefining success criteria and governance for delivering the technical pillar of the program.
\n\n
\nOwning the Kraken platform localisation plan to meet client expectations while matching Kraken roadmap
\n\n
\nSummarising and articulating client needs, considerations, timelines, etc internally as structured input for the successful and timely execution of any required technology platform localisation and development.
\n\n
\nDirecting internal Kraken software developers contributing to the client program, as well as potential external Partners, on tech platform deliverables to ensure an overall successful and timely technology migration.
\n\n
\nSupporting the client meets their business needs via the delivery of tech.
\n\n
\nUnderstanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform & business.
\n\n
\nSetting up training programs to upskill the technical arm of the client.
\n\n
\nBeing an advocate for the Kraken way of delivering tech and supporting the client in shifting their mindset around tech delivery.
\n\n\n
\n\n
\nCommunication: You need to be confident in calling out approaches that aren't best for the client and always striving for simplicity. You need to be able to communicate the context behind decisions relating to the platform & client priorities. You must be able to build strong relationships and credibility amongst senior stakeholders, balancing the needs of the client with Kraken’s business needs and platform potential and constraints.
\n\n
\nProgram management: Confident in managing a long term, fast paced program. Can be both high level and dive into detail when required. Ability to directly manage a team and manage processes that can drive the right outcomes for clients.
\n\n
\nStrong technical aptitude: We are looking for a logical thinker who has strong problem solving skills within an agile working framework. Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform. Is an advocate for the continuous deployment approach we take at Kraken and champions building tech iteratively.
\n\n
\nBusiness acumen: Able to understand business goals of both client and Kraken, putting all technology decisions into context to ensure measurable success can be achieved and celebrated.
\n\n
\nSector-relevant experience in managing complex technology implementation or migration programs
\n\n
\nProven experience in software adaptation, deployment and integration
\n\n
\nExceptional interpersonal skills
\n\n
\nWe're looking for prior experience working on CIS / Metering / CRM implementations within the utilities industry (telco, water, energy etc).
\n\n\n
Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"\n
Our team
\n
Members of the Kraken Distribution team need to be high performers and believe in decision making based on simplicity, customer benefit and efficiency. We are excited about how Kraken can change the lives of operations teams in energy distributors and are convinced that Kraken is the best answer, not only for companies, but as a tool to tackle the climate crisis. We are fundamentally changing the way that distributors work. We put customer-centricity and cost competitiveness first with great people, technology and ways of working.
\n
Who are we looking for?
\n
This role will lead the technical orchestration of major client programs, partnering with distribution companies in their Kraken transformation. You will oversee the program delivery and manage key business and technical relationships, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.
\n
We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.
\n
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
\n
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
\n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms ","categories":{"commitment":"Full-time","department":"Operations 🏢","location":"London","team":"TechOps","allLocations":["London"]},"createdAt":1732112325960,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. \n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n\nWe are very excited to be building a small and efficient TechOps team at Kraken. We are looking for an ambitious, knowledgeable and experienced TechOps Architect with a passion for tackling challenges, driving innovation and someone who, quite frankly, can help us with our big growing pains.\n\nYou will be a key partner in defining what TechOps is at Kraken. We will be shaping this team to provide a world class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change.\n\nWhat is TechOps?\n\nA more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between.\n\nWe tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company.\n\nWe have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here!\n\nAbout the role\n\nAs a TechOps Architect, you will be responsible for high-level strategic and architectural technical decisions around the business. We also strongly believe that no matter what role you have within TechOps, it’s still important to keep your ear to the ground and see, first hand, the problems our users are facing, and the impact that decisions you make have on everyone at Kraken. This means you’ll spend some of your time helping out with day-to-day “1st, 2nd and 3rd line” support.\n\nWhere our TechOps Generalists may be a jack of all trades, master of none, as an Architect, you’ll be a master of all. You’ll have a wide breadth of knowledge and experience across all areas of IT, but also an immensely deep understanding of those areas too. You will have interest and/or experience in related areas like software engineering, security, platform architecture, UI/UX design etc\n\nRoles that you might currently be in: 3rd line support, DevOps Engineer, Systems architect, Systems designer, Systems engineer, Network Architect, Workplace technology, Solutions specialist, Solutions designer, Solutions architect, Solutions architect, Enterprise Architect.\n\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
We are very excited to be building a small and efficient TechOps team at Kraken. We are looking for an ambitious, knowledgeable and experienced TechOps Architect with a passion for tackling challenges, driving innovation and someone who, quite frankly, can help us with our big growing pains.
You will be a key partner in defining what TechOps is at Kraken. We will be shaping this team to provide a world class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change.
What is TechOps?
A more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between.
We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company.
We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here!
About the role
As a TechOps Architect, you will be responsible for high-level strategic and architectural technical decisions around the business. We also strongly believe that no matter what role you have within TechOps, it’s still important to keep your ear to the ground and see, first hand, the problems our users are facing, and the impact that decisions you make have on everyone at Kraken. This means you’ll spend some of your time helping out with day-to-day “1st, 2nd and 3rd line” support.
Where our TechOps Generalists may be a jack of all trades, master of none, as an Architect, you’ll be a master of all. You’ll have a wide breadth of knowledge and experience across all areas of IT, but also an immensely deep understanding of those areas too. You will have interest and/or experience in related areas like software engineering, security, platform architecture, UI/UX design etc
Roles that you might currently be in: 3rd line support, DevOps Engineer, Systems architect, Systems designer, Systems engineer, Network Architect, Workplace technology, Solutions specialist, Solutions designer, Solutions architect, Solutions architect, Enterprise Architect.
","id":"d7d8ab7f-991c-41e1-8cf3-95c5a4f6618c","lists":[{"text":"What you'll do...","content":"Define what good looks like for a small and lean TechOps team.Tackle some of the toughest technical issues as we scale to tens of thousands of people.Make wide-scale strategic technical decisions across the whole Octopus Energy Group, globally.Design, build and continually improve processes, automations and systems that will improve user experience, remove inefficiencies, allow us to scale quickly and keep our team small.Mentor the wider TechOps team, providing support and guidance for any technical project they may be working on. (This role will not involve directly managing people).Support the rest of the team in providing delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems.Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience.Managing supplier relationships and the procurement process for SaaS and hardware.Lead and manage complex technical projects with multiple stakeholders from around the business. Examples of some TechOps projects include…Rollout of, and migration to, a new identity providermacOS and Windows MDM migrationRollout of a new device trust and posture compliance solutionThe replacement of insecure factors like SMS with phishing-resistant factorsOffice fit-outs, including tech like network, AV, access control etcSaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace"},{"text":"What you'll need...","content":"Experience leading on a range of technical projects across various technologies and platforms.Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks.To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time.Experience working with multiple teams and managing multiple stakeholders.Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices.Experience with Identity & Access Management systems like Okta or Microsoft Entra.Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML.Understanding of identity provisioning technologies such as SCIM.Ability to explain technical concepts to non-technical, senior stakeholders.A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing.
Should have:
You have strong opinions on best practice and you challenge traditional norms, advocating for more modern, novel approaches.Experience with email gateway administration and email routing.Understanding of email security protocols and standards e.g. SPF, DKIM, DMARC etc.Experience using git and GitHub for code changes and CI/CD.Experience mentoring less experienced team members.
Nice to have:
Experience building macOS apps with SwiftExperience with Munki and AutoPkg for macOS software deploymentExperience with Chocolatey and PowerShell for Windows software deploymentA foundational understanding of programming and software engineering.Familiarity with frontend and backend engineering, including languages such as TypeScript and Python, and frameworks such as React, Remix and Django.Familiarity with our security tooling - CrowdStrike EDR, Kolide, osquery, Zscaler
Don’t think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don’t currently have confidence and/or experience with, we’d love to hear from you!
We're very excited to be growing our small team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in.
"},{"text":"Why else you'll love it here","content":"Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Kraken - what's more important to us is finding the right Kraken-fit!Kraken has an unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people Visit our perks hub - Kraken Employee Benefits"}],"text":"TechOps Architect","country":"GB","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. \n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n","descriptionBody":"We are very excited to be building a small and efficient TechOps team at Kraken. We are looking for an ambitious, knowledgeable and experienced TechOps Architect with a passion for tackling challenges, driving innovation and someone who, quite frankly, can help us with our big growing pains.
You will be a key partner in defining what TechOps is at Kraken. We will be shaping this team to provide a world class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change.
What is TechOps?
A more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between.
We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company.
We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here!
About the role
As a TechOps Architect, you will be responsible for high-level strategic and architectural technical decisions around the business. We also strongly believe that no matter what role you have within TechOps, it’s still important to keep your ear to the ground and see, first hand, the problems our users are facing, and the impact that decisions you make have on everyone at Kraken. This means you’ll spend some of your time helping out with day-to-day “1st, 2nd and 3rd line” support.
Where our TechOps Generalists may be a jack of all trades, master of none, as an Architect, you’ll be a master of all. You’ll have a wide breadth of knowledge and experience across all areas of IT, but also an immensely deep understanding of those areas too. You will have interest and/or experience in related areas like software engineering, security, platform architecture, UI/UX design etc
Roles that you might currently be in: 3rd line support, DevOps Engineer, Systems architect, Systems designer, Systems engineer, Network Architect, Workplace technology, Solutions specialist, Solutions designer, Solutions architect, Solutions architect, Enterprise Architect.
","descriptionBodyPlain":"We are very excited to be building a small and efficient TechOps team at Kraken. We are looking for an ambitious, knowledgeable and experienced TechOps Architect with a passion for tackling challenges, driving innovation and someone who, quite frankly, can help us with our big growing pains.\n\nYou will be a key partner in defining what TechOps is at Kraken. We will be shaping this team to provide a world class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change.\n\nWhat is TechOps?\n\nA more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between.\n\nWe tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company.\n\nWe have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here!\n\nAbout the role\n\nAs a TechOps Architect, you will be responsible for high-level strategic and architectural technical decisions around the business. We also strongly believe that no matter what role you have within TechOps, it’s still important to keep your ear to the ground and see, first hand, the problems our users are facing, and the impact that decisions you make have on everyone at Kraken. This means you’ll spend some of your time helping out with day-to-day “1st, 2nd and 3rd line” support.\n\nWhere our TechOps Generalists may be a jack of all trades, master of none, as an Architect, you’ll be a master of all. You’ll have a wide breadth of knowledge and experience across all areas of IT, but also an immensely deep understanding of those areas too. You will have interest and/or experience in related areas like software engineering, security, platform architecture, UI/UX design etc\n\nRoles that you might currently be in: 3rd line support, DevOps Engineer, Systems architect, Systems designer, Systems engineer, Network Architect, Workplace technology, Solutions specialist, Solutions designer, Solutions architect, Solutions architect, Enterprise Architect.\n\n","hostedUrl":"https://jobs.lever.co/kraken123/d7d8ab7f-991c-41e1-8cf3-95c5a4f6618c","applyUrl":"https://jobs.lever.co/kraken123/d7d8ab7f-991c-41e1-8cf3-95c5a4f6618c/apply"},{"additionalPlain":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n","additional":"Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms ","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"Tokyo","team":"Transformation Director","allLocations":["Tokyo"]},"createdAt":1755843775135,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n\nKraken is a global energy transition company touching nearly every point in the energy value chain and is valued at over $9 billion. It is one of energy-tech’s fastest-growing private companies, having won innumerable prizes in just 10 years of existence!\n \nKraken Technologies launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimisation solution (Kraken) to help them and their customers transition to a decarbonised future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.\n \nKraken Technologies is growing rapidly, disrupting the incumbent tech landscape, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success. \n \nWe are tracking toward 100 million customer accounts on the platform by 2027.\n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken is a global energy transition company touching nearly every point in the energy value chain and is valued at over $9 billion. It is one of energy-tech’s fastest-growing private companies, having won innumerable prizes in just 10 years of existence!
\n
\nKraken Technologies launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimisation solution (Kraken) to help them and their customers transition to a decarbonised future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.
\n
\nKraken Technologies is growing rapidly, disrupting the incumbent tech landscape, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success.
\n
\nWe are tracking toward 100 million customer accounts on the platform by 2027.
","id":"5261f0a6-e1be-4376-a7af-9f3e9797c7d8","lists":[{"text":"What you'll do ","content":"\nBe accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, operations and cultural transformation\nFind solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk\nDevelop deep relationships with our clients’ C-suite client executives\nCommunicate effectively to stakeholders at all levels, both internally and externally\nContinuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed\nSet the direction and pace for program execution. Managing internal and external expectations, removing blockers and making prioritization decisions to enable successful client transformations \nUnderstand the program details and report progress to both client and internal stakeholders\nEmbody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.\n"},{"text":"What you'll need","content":"\nProven track record of leading significant business transformation projects leveraging Agile principles, ideally within utilities or similar complex industries.\nBeing able to lead software delivery engagements with our clients.\nDemonstrated ability to present and negotiate with C-suite executives, and to initiate strategic discussions. \nPragmatic and effective problem solver, capable of focusing efforts on critical priorities.\nStrong client-centric approach with a focus on understanding and enabling client success while demonstrating the ability to manage expectations. \nCollaborative team player with experience working effectively across local and global teams.\nExceptional communication and facilitation skills in both English and Japanese. You are well respected with natural gravitas and can navigate both business cultures seamlessly.\nStrong client and quality focus, with a proven ability to build and enhance customer relationships.\nWillingness to travel as required to build face-to-face relationships with clients and internal teams. \nFluent in Japanese and English.\nExperience in the Japanese utilities sector is highly desirable.\n"},{"text":"Our culture","content":"\nKraken is at the forefront of innovation in the energy industry and we succeed in large part thanks to our people. To fit well at Kraken, you’ll also need to be:\nPassionate about helping clients (without them, we don’t exist)\nPassionate about technology (we are a tech business disrupting energy) \nA passionate advocate for decarbonisation and fighting climate change\nCommitted to sustainability (we are all about speeding up the shift to a more sustainable world) \nOpen-minded, curious, flexible and adaptable (we are constantly growing, changing and evolving) \nConfident in decision-making \nSupportive \nApproachable and fun to work with\nInclusive\nResilient, working well under pressure \nA believer in big ambitions and small egos\n"}],"text":"Transformation Director","country":"JP","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy. \n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n","descriptionBody":"Kraken is a global energy transition company touching nearly every point in the energy value chain and is valued at over $9 billion. It is one of energy-tech’s fastest-growing private companies, having won innumerable prizes in just 10 years of existence!
\n
\nKraken Technologies launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimisation solution (Kraken) to help them and their customers transition to a decarbonised future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.
\n
\nKraken Technologies is growing rapidly, disrupting the incumbent tech landscape, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success.
\n
\nWe are tracking toward 100 million customer accounts on the platform by 2027.
","descriptionBodyPlain":"Kraken is a global energy transition company touching nearly every point in the energy value chain and is valued at over $9 billion. It is one of energy-tech’s fastest-growing private companies, having won innumerable prizes in just 10 years of existence!\n \nKraken Technologies launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimisation solution (Kraken) to help them and their customers transition to a decarbonised future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.\n \nKraken Technologies is growing rapidly, disrupting the incumbent tech landscape, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success. \n \nWe are tracking toward 100 million customer accounts on the platform by 2027.\n","hostedUrl":"https://jobs.lever.co/kraken123/5261f0a6-e1be-4376-a7af-9f3e9797c7d8","applyUrl":"https://jobs.lever.co/kraken123/5261f0a6-e1be-4376-a7af-9f3e9797c7d8/apply"},{"additionalPlain":"Why this role is different and why to apply\n \nThis is an opportunity to be part of the business that is revolutionising the energy sector. We are looking for someone who is experienced and eager to disrupt the industry and the incumbent software players. Read a great transformation example of how we migrated customers onto Kraken in record time. \n \nWondering what the salary for this role is? Just ask us! We don't advertise because we have a high degree of flexibility and would never want salary to be a reason why someone doesn't apply - what's more important to us is finding the right fit!\n \nIf this sounds like you then we'd love to hear from you.\n\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.\n \nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n \nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n \nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n","additional":"Why this role is different and why to apply
\n
\nThis is an opportunity to be part of the business that is revolutionising the energy sector. We are looking for someone who is experienced and eager to disrupt the industry and the incumbent software players. Read a great transformation example of how
we migrated customers onto Kraken in record time.
\nWondering what the salary for this role is? Just ask us! We don't advertise because we have a high degree of flexibility and would never want salary to be a reason why someone doesn't apply - what's more important to us is finding the right fit!
\n
\nIf this sounds like you then we'd love to hear from you.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. \n
\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
\n
\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
\n
\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
","categories":{"commitment":"Full-time","department":"Delivery 📦","location":"Paris","team":"Transformation Director","allLocations":["Paris","Berlin","London"]},"createdAt":1779741977295,"descriptionPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n\nWhy it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities. Those moments need leaders and the energy sector is in that moment. \n \nOur Kraken software and operating model enable our energy clients to lead this shift while enhancing their operational effectiveness. The accelerated adoption of Kraken means we need someone to lead major client implementation programs to deliver world-changing results. Are you that leader? \n \n","description":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
Why it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities. Those moments need leaders and the energy sector is in that moment.
\n
\nOur Kraken software and operating model enable our energy clients to lead this shift while enhancing their operational effectiveness. The accelerated adoption of Kraken means we need someone to lead major client implementation programs to deliver world-changing results. Are you that leader?
\n
","id":"3240b463-fce6-4ffd-95b7-48f427a02876","lists":[{"text":"The company:","content":"\nOctopus Energy Group is a global energy transition company touching nearly every point in the energy value chain and is valued at over $9 billion. It is one of energy-tech’s fastest-growing private companies, having won innumerable prizes in just 8 years of existence \nKraken Technologies launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimisation solution (Kraken) to help them and their customers transition to a decarbonised future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business\nKraken Technologies is growing rapidly, disrupting the incumbent tech landscape, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success. \nWe are tracking toward 100 million customer accounts on the platform by 2027\n"},{"text":"What you'll do:","content":"\nBe accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, operations and culture transformation\nFind solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk\nDevelop deep relationships with our C-suite client executives\nCommunicate effectively to stakeholders at all levels, both internally and externally\nContinuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed\nSet the direction and pace for program execution. Managing internal and external expectations, removing blockers and making prioritization decisions to enable successful client transformations \nUnderstand the program details and report progress to the client and internal stakeholders\nEmbody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.\n"},{"text":"What you'll have:","content":"\nExtensive experience in Regulated Utilities\nStrong experience leading large business and/or IT transformation projects, ideally in utilities or similar industries (e.g. telecom, public sector)\nProven experience presenting and negotiating with C-suite clients and initiating strategic conversations \nProblem solver with an ability to focus conversations on the things that truly matter \nAbility to understand what success looks like for the client and laser-focused on how to enable them to achieve that without always saying yes \nTeam player who can work effectively with national and global teams\nExcellent communication and facilitation skills. You are well respected with a natural gravitas\nClient and quality focus; highly effective at building and improving customer relationships as peers \nMobile - You will be expected to invest in face-to-face relationship building with our clients and internal teams. Frequent travel will be expected.\nFluent English\nKraken is at the forefront of innovation in the energy industry and we succeed in large part thanks to our people.\n\n
\nTo fit well at Kraken, you’ll also be:
\n\nPassionate about helping clients (without them, we don’t exist)\nPassionate about technology (we are a tech business disrupting energy) \nCommitted to sustainability (we are all about speeding up the shift to a more sustainable world) \nOpen-minded, flexible and adaptable (we are constantly growing, changing and evolving) \nConfident in decision-making \nSupportive \nApproachable and fun to work with\nInclusive\nResilient, working well under pressure \nBelieve in big ambitions and small egos\n"},{"text":"Closing","content":"\nAs we are an international organization, we kindly ask you to send us your CV in English. \n"}],"text":"Transformation Director - Energy Utilities (bilingual English / Greek)","country":"FR","workplaceType":"hybrid","opening":"Help us use technology to make a big green dent in the universe!
\n
\nKraken powers some of the most innovative global developments in energy.
\n
\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
\n
\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
\n
\nKraken Customer
\n
\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
\n
\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
","openingPlain":"Help us use technology to make a big green dent in the universe!\n \nKraken powers some of the most innovative global developments in energy.\n \nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n \nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. \n \nKraken Customer\n \nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n \nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n","descriptionBody":"Why it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities. Those moments need leaders and the energy sector is in that moment.
\n
\nOur Kraken software and operating model enable our energy clients to lead this shift while enhancing their operational effectiveness. The accelerated adoption of Kraken means we need someone to lead major client implementation programs to deliver world-changing results. Are you that leader?
\n
","descriptionBodyPlain":"Why it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities. Those moments need leaders and the energy sector is in that moment. \n \nOur Kraken software and operating model enable our energy clients to lead this shift while enhancing their operational effectiveness. The accelerated adoption of Kraken means we need someone to lead major client implementation programs to deliver world-changing results. Are you that leader? \n \n","hostedUrl":"https://jobs.lever.co/kraken123/3240b463-fce6-4ffd-95b7-48f427a02876","applyUrl":"https://jobs.lever.co/kraken123/3240b463-fce6-4ffd-95b7-48f427a02876/apply"}]