[{"additionalPlain":"#LI-YI1\n\n\nWhere you’ll be working/Location:\n \nJumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nThis role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.\n \n \nLanguage:\nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud®?\nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<div><span style=\"font-size: 10px;\">#LI-YI1</span></div><div><br></div><h3><span style=\"font-size: 18px;\"><strong>Where you’ll be working/Location:</strong></span></h3>\n<p>&nbsp;</p>\n<div>JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</div>\n<div>&nbsp;</div>\n<div><strong>This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.</strong></div>\n<p>&nbsp;</p>\n<p>&nbsp;</p>\n<h3><span style=\"font-size: 18px;\"><strong>Language:</strong></span></h3>\n<p><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></p>\n<p>&nbsp;</p>\n<h3><span style=\"font-size: 18px;\"><strong>Why JumpCloud®?</strong></span></h3>\n<p><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></p>\n<p>&nbsp;</p>\n<p><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></p>\n<p>&nbsp;</p>\n<p><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></p>\n<p>&nbsp;</p>\n<p><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></p>\n<p>&nbsp;</p>\n<h3><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></h3>\n<p><span style=\"font-size: 16px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></p>\n<p>&nbsp;</p>\n<p><span style=\"font-size: 16px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></p>\n<p><span style=\"font-size: 16px;\">&nbsp;</span></p>\n<p><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></p>","categories":{"commitment":"Full Time","department":"Customer Success","location":"Bangalore, India - Remote","team":"Account Management","allLocations":["Bangalore, India - Remote"]},"createdAt":1780076309529,"descriptionPlain":"This opportunity requires that you work a specific shift as this is a region specific role.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nWe are seeking an Account Manager based in India to oversee a $5M+ Book of Business  composed of EMEA customers. In this role, you will:\nCollaborate with Renewal Specialists and CSM teams to drive Net ARR expansions, upsells, and ensure timely renewals.\nDrive adoption of JumpCloud’s solutions within existing accounts, identifying opportunities for further growth.\nProven track record of driving renewals and expansions in a high-growth environment.\nRevenue/Quota attainment role.\nCover EMEA working hours.\nFully remote \nIf you have a strong background in SaaS sales, a proven ability to exceed targets, and thrive in a fast-paced environment, we’d love to hear from you!\n","description":"<div>\n<div>\n<p><strong>This opportunity requires that you work a specific shift as this is a region specific role.</strong></p>\n<div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>\n</div>\n</div><div><br></div><div>\n<p>We are seeking an <strong>Account Manager</strong> based in India to oversee a $5M+ Book of Business&nbsp; composed of EMEA customers. In this role, you will:</p>\n<ul>\n<li>\n<p>Collaborate with Renewal Specialists and CSM teams to drive Net ARR expansions, upsells, and ensure timely renewals.</p>\n</li>\n<li>\n<p>Drive adoption of JumpCloud’s solutions within existing accounts, identifying opportunities for further growth.</p>\n</li>\n<li>\n<p>Proven track record of driving renewals and expansions in a high-growth environment.</p>\n</li>\n<li>\n<p>Revenue/Quota attainment role.</p>\n</li>\n<li>\n<p>Cover EMEA working hours.</p>\n</li>\n<li>\n<p>Fully remote&nbsp;</p>\n</li>\n</ul>\n<p>If you have a strong background in SaaS sales, a proven ability to exceed targets, and thrive in a fast-paced environment, we’d love to hear from you!</p>\n</div>","id":"7cf5ff33-2a0a-4a67-a6b8-aad381d02e5d","lists":[{"text":"Key Responsibilities:","content":"<div>\n<p><strong>Account Management &amp; Growth</strong></p>\n\n<li style=\"list-style-type: circle;\">\n<p>Own a $5M+ BoB for EMEA-based customers, focusing on renewals, expansions, and upsells.</p>\n</li>\n<li style=\"list-style-type: circle;\">\n<p>Leverage data-driven insights to identify growth opportunities within your portfolio.</p>\n</li>\n<li style=\"list-style-type: circle;\">\n<p>Consistently meet or exceed Net ARR and related revenue targets.</p>\n</li>\n\n<p><strong>KPI Ownership &amp; Strategic Planning</strong></p>\n\n<li style=\"list-style-type: circle;\">\n<p>Primary KPIs: Driving Net ARR, renewals, expansion revenue, and adoption metrics. Retaining existing ARR, highlighting &amp; diffusing accounts at risk.</p>\n</li>\n<li style=\"list-style-type: circle;\">\n<p>Develop targeted account strategies to drive product usage and uncover upsell/expansion opportunities.</p>\n</li>\n<li style=\"list-style-type: circle;\">\n<p>Accurately forecast your pipeline and maintain consistent reporting on key metrics.</p>\n</li>\n\n<p><strong>Cross-Functional Collaboration</strong></p>\n\n<li style=\"list-style-type: circle;\">\n<p>Partner with CSM teams to ensure customer success, driving deeper adoption of JumpCloud’s solutions.</p>\n</li>\n<li style=\"list-style-type: circle;\">\n<p>Collaborate with Marketing to craft campaigns that enhance awareness and spur product usage.</p>\n</li>\n<li style=\"list-style-type: circle;\">\n<p>Coordinate with New Business teams to streamline the onboarding of new customers, ensuring a smooth transition into your portfolio.</p>\n</li>\n\n<p><strong>Reporting &amp; Stakeholder Engagement</strong></p>\n\n<li style=\"list-style-type: circle;\">\n<p>Provide regular updates on performance, pipeline health, and growth initiatives to the Head of International Account Managers.</p>\n</li>\n<li style=\"list-style-type: circle;\">\n<p>Communicate effectively with both internal teams and external customers to maintain transparency and alignment.</p>\n</li>\n\n</div>"},{"text":"Requirements:","content":"\n<li>\n<p>7+ years of experience in SaaS sales or account management, ideally serving EMEA markets.</p>\n</li>\n<li>\n<p>Proven track record of driving renewals and expansions in a high-growth environment.</p>\n</li>\n<li>\n<p>Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels.</p>\n</li>\n<li>\n<p>Data-driven mindset with experience in CRM tools, pipeline analytics, and forecasting.</p>\n</li>\n<li>\n<p>Willingness and ability to work 12 pm–9 pm IST to align with EMEA business hours.</p>\n</li>\n\n<p><strong>Preferred Qualifications</strong></p>\n\n<li>\n<p>Bachelor’s degree in Business, Computer Science, or a related field <em>is preferred, not required</em>; MBA is a plus.</p>\n</li>\n<li>\n<p>Familiarity with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN).</p>\n</li>\n<li>\n<p>Experience in a hyper-growth SaaS environment managing complex portfolios.</p>\n</li>\n"},{"text":"Why Join JumpCloud?","content":"\n<li>\n<p><strong>High-Impact Role</strong>: Directly influence renewal rates, expansion revenue, and overall customer success for a key set of accounts.</p>\n</li>\n<li>\n<p><strong>Global Collaboration</strong>: Work with diverse, passionate teams dedicated to innovation and delivering customer value.</p>\n</li>\n<li>\n<p><strong>Career Growth</strong>: Enjoy a dynamic, fast-paced SaaS setting that values continuous learning, autonomy, and excellence.</p>\n</li>\n<li>\n<p><strong>Flexible Environment</strong>: Benefit from a hybrid work model with the resources and support you need to succeed.</p>\n</li>\n\n<p>Join our mission to <strong>“Make Work Happen”</strong> by shaping the future of secure and unified access—empowering organizations to work seamlessly from anywhere. <strong>We look forward to your application!</strong></p>"}],"text":"Account Manager, EMEA - India","country":"IN","workplaceType":"remote","opening":"<div>\n<div>\n<p><strong>This opportunity requires that you work a specific shift as this is a region specific role.</strong></p>\n<div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>\n</div>\n</div>","openingPlain":"This opportunity requires that you work a specific shift as this is a region specific role.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<div>\n<p>We are seeking an <strong>Account Manager</strong> based in India to oversee a $5M+ Book of Business&nbsp; composed of EMEA customers. In this role, you will:</p>\n<ul>\n<li>\n<p>Collaborate with Renewal Specialists and CSM teams to drive Net ARR expansions, upsells, and ensure timely renewals.</p>\n</li>\n<li>\n<p>Drive adoption of JumpCloud&rsquo;s solutions within existing accounts, identifying opportunities for further growth.</p>\n</li>\n<li>\n<p>Proven track record of driving renewals and expansions in a high-growth environment.</p>\n</li>\n<li>\n<p>Revenue/Quota attainment role.</p>\n</li>\n<li>\n<p>Cover EMEA working hours.</p>\n</li>\n<li>\n<p>Fully remote&nbsp;</p>\n</li>\n</ul>\n<p>If you have a strong background in SaaS sales, a proven ability to exceed targets, and thrive in a fast-paced environment, we&rsquo;d love to hear from you!</p>\n</div>","descriptionBodyPlain":"We are seeking an Account Manager based in India to oversee a $5M+ Book of Business  composed of EMEA customers. In this role, you will:\nCollaborate with Renewal Specialists and CSM teams to drive Net ARR expansions, upsells, and ensure timely renewals.\nDrive adoption of JumpCloud’s solutions within existing accounts, identifying opportunities for further growth.\nProven track record of driving renewals and expansions in a high-growth environment.\nRevenue/Quota attainment role.\nCover EMEA working hours.\nFully remote \nIf you have a strong background in SaaS sales, a proven ability to exceed targets, and thrive in a fast-paced environment, we’d love to hear from you!\n","hostedUrl":"https://jobs.lever.co/jumpcloud/7cf5ff33-2a0a-4a67-a6b8-aad381d02e5d","applyUrl":"https://jobs.lever.co/jumpcloud/7cf5ff33-2a0a-4a67-a6b8-aad381d02e5d/apply"},{"additionalPlain":"#LI-JG1\n\n\nWhere you’ll be working/Location:\nJumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nThis role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.  \n \nLanguage: \nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud®? \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<div>#LI-JG1</div><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">Why JumpCloud®? </span></strong></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Contract","department":"Finance","location":"Mexico City, Mexico - Remote","team":"Business Finance","allLocations":["Mexico City, Mexico - Remote","Guadalajara, Mexico - Remote","Monterrey, Mexico - Remote","Puebla, Mexico - Remote"]},"createdAt":1779891613795,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nAbout the Role:\nThe AR & Collections Associate reports to the Credit & Collections Manager in Mexico. This role is responsible for assisting with a variety of accounts receivable related tasks, focusing heavily on client communications, account monitoring, and collection efforts.\nThe ideal candidate has a basic understanding of contracts, can perform collection-related tasks in an accurate, timely, and efficient manner, and is able to shift gears and manage multiple responsibilities in an ever-evolving, fast-paced environment. Working with our growing finance team globally, the ideal candidate will work well in a team environment as well as independently\n","description":"<div>\n<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div><div><br></div><p><strong style=\"font-size: 16px;\">About the Role:</strong></p>\n<div>\n<p>The<strong> AR &amp; Collections Associate </strong>reports to the Credit &amp; Collections Manager in Mexico. This role is responsible for assisting with a variety of accounts receivable related tasks, focusing heavily on client communications, account monitoring, and collection efforts.</p>\n<p>The ideal candidate has a basic understanding of contracts, can perform collection-related tasks in an accurate, timely, and efficient manner, and is able to shift gears and manage multiple responsibilities in an ever-evolving, fast-paced environment. Working with our growing finance team globally, the ideal candidate will work well in a team environment as well as independently</p>\n</div>","id":"431dc3ee-ab06-4c27-b0e9-776489e9264d","lists":[{"text":"Responsibilities:","content":"\n<li>\n<p>Manage a high-volume portfolio of B2B accounts, specifically focusing on proactive monitoring and initial outreach for lower-tier past-due accounts.</p>\n</li>\n<li>\n<p>Contact customers via email and phone regarding overdue invoices while maintaining a professional and helpful demeanor.</p>\n</li>\n<li>\n<p>Utilize knowledge of payment cycles and customer behavior to assist in cash forecasting and provide predictability on expected weekly/monthly collections.</p>\n</li>\n<li>\n<p>Embrace an AI-friendly mindset and demonstrate a willingness to learn quickly and successfully integrate new automation tools into daily workflows.</p>\n</li>\n<li>\n<p>Monitor aging reports and provide regular updates to Finance Leadership on collection status and potential bad debt risks.</p>\n</li>\n<li>\n<p>Identify and resolve billing discrepancies or customer issues that may be delaying payment by collaborating closely with Sales, Renewals, and Operations.</p>\n</li>\n<li>\n<p>Ensure all collection activities and customer interactions are accurately recorded in the ERP/CRM systems (NetSuite, Salesforce).</p>\n</li>\n<li>\n<p>Post daily customer payments by recording cash, checks, and credit card transactions.</p>\n</li>\n<li>\n<p>Use basic knowledge of contracts to understand customer payment terms and identify any account inconsistencies.</p>\n</li>\n<li>\n<p>Effectively communicate with the Sales, Operations, and Finance teams.</p>\n</li>\n<li>\n<p>Participating in Governance calls and handling ad hoc projects as assigned</p>\n</li>\n"},{"text":"Required Skills:","content":"\n<li>\n<p>Bachelor’s degree in accounting/finance or related field.</p>\n</li>\n<li>\n<p>1-2 years’ experience in accounts receivable and collections can substitute for educational requirements.</p>\n</li>\n<li>\n<p>Basic knowledge of sales contracts and standard payment terms.</p>\n</li>\n<li>\n<p>Flexibility to work an early shift schedule to provide coverage and support for European time zones.</p>\n</li>\n<li>\n<p>Intermediate to Advanced Excel skills.</p>\n</li>\n<li>\n<p>Strong analytical, organizational, verbal and written communications, and interpersonal skills.</p>\n</li>\n<li>\n<p>Self-motivated with the ability to multi-task and work in a dynamic fast-paced environment.</p>\n</li>\n<li>\n<p>Knowledge and experience with automation tools and processes would be an added advantage.</p>\n</li>\n<li>\n<p>Flexibility and adaptability navigate frequent changes in a fast-growing company</p>\n</li>\n"}],"text":"AR & Collections Associate - Mexico","country":"MX","workplaceType":"remote","opening":"<div>\n<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<p><strong style=\"font-size: 16px;\">About the Role:</strong></p>\n<div>\n<p>The<strong> AR &amp; Collections Associate </strong>reports to the Credit &amp; Collections Manager in Mexico. This role is responsible for assisting with a variety of accounts receivable related tasks, focusing heavily on client communications, account monitoring, and collection efforts.</p>\n<p>The ideal candidate has a basic understanding of contracts, can perform collection-related tasks in an accurate, timely, and efficient manner, and is able to shift gears and manage multiple responsibilities in an ever-evolving, fast-paced environment. Working with our growing finance team globally, the ideal candidate will work well in a team environment as well as independently</p>\n</div>","descriptionBodyPlain":"About the Role:\nThe AR & Collections Associate reports to the Credit & Collections Manager in Mexico. This role is responsible for assisting with a variety of accounts receivable related tasks, focusing heavily on client communications, account monitoring, and collection efforts.\nThe ideal candidate has a basic understanding of contracts, can perform collection-related tasks in an accurate, timely, and efficient manner, and is able to shift gears and manage multiple responsibilities in an ever-evolving, fast-paced environment. Working with our growing finance team globally, the ideal candidate will work well in a team environment as well as independently\n","hostedUrl":"https://jobs.lever.co/jumpcloud/431dc3ee-ab06-4c27-b0e9-776489e9264d","applyUrl":"https://jobs.lever.co/jumpcloud/431dc3ee-ab06-4c27-b0e9-776489e9264d/apply"},{"additionalPlain":"Where you’ll be working/Location:\nJumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nThis role is remote in the country of Brazil. You must be located in and authorized to work in Brazil to be considered for this role. \n \nLanguage: \nJumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud's three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.   \n \nJumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. \n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">This role is remote in the country of Brazil. You must be located in and authorized to work in Brazil to be considered for this role. </strong></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud's three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.&nbsp; Please note JumpCloud is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Sales","location":"São Paulo, Brazil - Remote","team":"Sales","allLocations":["São Paulo, Brazil - Remote"]},"createdAt":1773874144187,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","description":"<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>","id":"0f12db70-b4ec-4238-89db-dbdbcacd08a6","lists":[{"text":"What you’ll be doing:","content":"<div>\n\n<li>Responsible for the day-to-day management of channel partners relationships in the LATAM region</li>\n<li>Build, maintain, and manage relationships with current and prospective channel partners, including key personnel.&nbsp;</li>\n<li>Fielding and routing all inbound interest from partners</li>\n<li>Generate pipeline &amp; strategies for new customer acquisition</li>\n<li>Work with cross-functional teams on activities such as; messaging, marketing, training, campaigns, webinars &amp; events</li>\n<li>Design &amp; execute GTM plans with partners to achieve/exceed targets</li>\n<li>Include other ISV partners in partnership strategy</li>\n<li>Assist partners with product positioning, sales strategy, &amp; deal closing strategies</li>\n<li>Manage deal registration conflicts between JumpCloud teams and partner teams</li>\n<li>Ensures partner compliance with Channel Partner programs and agreements</li>\n<li>Conduct QBRs with Partner’s executive team</li>\n\n</div>"},{"text":"We’re looking for:","content":"\n<li>4-6&nbsp; years of experience working with Channel Partners in the LATAM region, with a focus on Brasil and Mexico.</li>\n<li>Candidates must speak Portuguese, Spanish and English with Advanced Professional Fluency.</li>\n<li>Proven success building revenue generating partnerships with reseller partners</li>\n<li>Demonstrated experience building partnership(s) from the ground up, not just managing pre-existing relationships.</li>\n<li>Experience developing and documenting&nbsp; service practices with partners.</li>\n<li>Knowledgeable in security or other infrastructure Saas products.</li>\n<li>Success in achieving/overachieving revenue &amp; growth targets.</li>\n<li>You share the JumpCloud values and work in accordance with those values</li>\n"},{"text":"Preferred Qualifications:","content":"\n<li>Self-starter with the ability to work independently</li>\n<li>Experience working with identity and access management solutions</li>\n<li>Previously worked in a fast-paced hyper growth environment</li>\n<li>Experience in a similar role</li>\n<li>Bachelor's degree&nbsp;</li>\n<li>Experience with Gong, Impartner a plus.</li>\n"}],"text":"Channel Manager - Brazil","country":"BR","workplaceType":"remote","opening":"<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/jumpcloud/0f12db70-b4ec-4238-89db-dbdbcacd08a6","applyUrl":"https://jobs.lever.co/jumpcloud/0f12db70-b4ec-4238-89db-dbdbcacd08a6/apply"},{"additionalPlain":"Where you’ll be working/Location:\nJumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nThis role is remote in the country of England. You must be located in and authorized to work in the England to be considered for this role.  \n \nLanguage:\nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud®? \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">This role is remote in the country of England. You must be located in and authorized to work in the England to be considered for this role.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">Language</span></strong><span style=\"font-size: 18px;\">:</span></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">Why JumpCloud®?&nbsp;</span></strong></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Sales","location":"London, England - Remote","team":"Sales","allLocations":["London, England - Remote","Manchester, England - Remote","Birmingham, England - Remote"]},"createdAt":1780091270175,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nAbout the Role:\nBased on the success of JumpCloud, the commercial team works on smaller deals (200 employees and more) in new and existing market segments. We are looking for incredible talent to continue disrupting the directory space which is expected to experience 2.5x growth in the next few years!We work in serving IT professionals and business stakeholders to help them improve the security posture of their organization and to increase the effectiveness of their IT organization. The market we address is the commercial segment made of SMEs and companies up to a few thousands employees, many of which rely on their IT services partners to provide their Identity Access Management / Directory Services solution.  This is a unique opportunity to join a fast-growing sales team in the region, making an impact by contributing to building the partner / sales business across the region overall. We   \n","description":"<div>\n<div>\n<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>\n</div><div><br></div><h3>About the Role:</h3>\n<div>Based on the success of JumpCloud, the commercial team works on smaller deals (200 employees and more) in new and existing market segments. We are looking for incredible talent to continue disrupting the directory space which is expected to experience 2.5x growth in the next few years!We work in serving IT professionals and business stakeholders to help them improve the security posture of their organization and to increase the effectiveness of their IT organization. The market we address is the commercial segment made of SMEs and companies up to a few thousands employees, many of which rely on their IT services partners to provide their Identity Access Management / Directory Services solution. &nbsp;This is a unique opportunity to join a fast-growing sales team in the region, making an impact by contributing to building the partner / sales business across the region overall. We &nbsp;&nbsp;</div>","id":"42a58bd8-cee8-4534-ba3b-d6a359cf1407","lists":[{"text":"What you'll be doing:","content":"<div>\n\n<li>\n<p>Apply and operationalize the MEDDIC / MEDDPICC sales methodology throughout the full sales cycle to improve qualification accuracy, deal progression, forecasting discipline, and win rates.</p>\n</li>\n<li>\n<p>Leverage AI-driven sales tools and workflows for prospecting, account research, pipeline intelligence, call analysis, forecasting, and opportunity prioritization.</p>\n</li>\n<li>\n<p>Drive business growth across the United Kingdom region, understanding local market dynamics, buying behavior, channel ecosystem, and compliance considerations.</p>\n</li>\n<li>\n<p>Build strategic relationships with CTOs, CISOs, Engineering Leaders, IT Directors, MSPs, and Google Workspace partners/resellers.</p>\n</li>\n<li>\n<p>Utilize AI-enabled platforms such as Gong, Sales Navigator, intent data platforms, and conversational intelligence tools to improve conversion</p>\n</li>\n\n</div>"},{"text":"We'll looking for:","content":"\n<li>\n<p>Strong hands-on experience using Salesforce, LinkedIn Sales Navigator, and Gong for enterprise sales execution and pipeline management.</p>\n</li>\n<li>\n<p>Proven experience implementing and working within MEDDIC or MEDDPICC frameworks in SaaS or cybersecurity sales environments.</p>\n</li>\n<li>\n<p>AI-savvy seller with experience leveraging generative AI and sales automation tools for account planning, personalized outreach, forecasting, competitive analysis, and pipeline acceleration.</p>\n</li>\n<li>\n<p>Strong understanding of the EMEA commercial and mid-market technology landscape, including channel-led and partner-driven sales motions.</p>\n</li>\n<li>\n<p>Experience selling cybersecurity, identity management, IAM, PAM, Zero Trust, or IT infrastructure solutions is highly preferred.</p>\n</li>\n<li>\n<p>Ability to engage technical and business stakeholders across multi-threaded sales opportunities.</p>\n</li>\n<li>\n<p>Strong analytical mindset with data-driven pipeline management and forecasting capabilities.</p>\n</li>\n<li>\n<p>Minimum 7+ years of SaaS or cybersecurity technology sales experience, preferably within Identity, Access Management, Privileged Access Management (PAM), or IT&nbsp; domains.</p>\n</li>\n<li>\n<p>Demonstrated success managing complex B2B sales cycles using MEDDPICC methodologies.</p>\n</li>\n<li>\n<p>Multilingual communication skills preferred, with the ability to engage and build relationships with diverse customer and partner stakeholders across the broader EMEA region.</p>\n</li>\n<li>\n<p>Familiarity with AI-assisted sales workflows, modern sales engagement platforms, and data-driven prospecting techniques preferred.</p>\n</li>\n"},{"text":"Bonus Points:","content":"<div>\n\n<li>B.Tech and MBA preferred but not required.</li>\n\n</div>"}],"text":"Commercial Account Executive - United Kingdom","country":"GB","workplaceType":"remote","opening":"<div>\n<div>\n<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>\n</div>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<h3>About the Role:</h3>\n<div>Based on the success of JumpCloud, the commercial team works on smaller deals (200 employees and more) in new and existing market segments. We are looking for incredible talent to continue disrupting the directory space which is expected to experience 2.5x growth in the next few years!We work in serving IT professionals and business stakeholders to help them improve the security posture of their organization and to increase the effectiveness of their IT organization. The market we address is the commercial segment made of SMEs and companies up to a few thousands employees, many of which rely on their IT services partners to provide their Identity Access Management / Directory Services solution. &nbsp;This is a unique opportunity to join a fast-growing sales team in the region, making an impact by contributing to building the partner / sales business across the region overall. We &nbsp;&nbsp;</div>","descriptionBodyPlain":"About the Role:\nBased on the success of JumpCloud, the commercial team works on smaller deals (200 employees and more) in new and existing market segments. We are looking for incredible talent to continue disrupting the directory space which is expected to experience 2.5x growth in the next few years!We work in serving IT professionals and business stakeholders to help them improve the security posture of their organization and to increase the effectiveness of their IT organization. The market we address is the commercial segment made of SMEs and companies up to a few thousands employees, many of which rely on their IT services partners to provide their Identity Access Management / Directory Services solution.  This is a unique opportunity to join a fast-growing sales team in the region, making an impact by contributing to building the partner / sales business across the region overall. We   \n","hostedUrl":"https://jobs.lever.co/jumpcloud/42a58bd8-cee8-4534-ba3b-d6a359cf1407","applyUrl":"https://jobs.lever.co/jumpcloud/42a58bd8-cee8-4534-ba3b-d6a359cf1407/apply"},{"additionalPlain":"In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $110,000 - $165,000 on target earnings, including base salary and any related bonuses or commissions. \nIn the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.\n#LI-MH1\n\n\nWhere you’ll be working/Location:\nJumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. \n \nAll roles posted in United States locations do require that you be located within one of the 50 U.S. States.  Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S.  If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.\n \nLanguage: \nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. \n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<div>\n<p>In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $110,000 - $165,000 on target earnings, including base salary and any related bonuses or commissions.&nbsp;</p>\n<p>In the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.</p>\n</div>\n<div>#LI-MH1</div><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">All roles posted in United States locations do require that you be located within one of the 50 U.S. States.&nbsp; Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S.&nbsp; If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">Language: </span></strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Sales","location":"Chicago, IL - Remote","team":"Sales","allLocations":["Chicago, IL - Remote","Minneapolis, MN - Remote"]},"createdAt":1775745647147,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nAbout the Role\nWe are looking for an experienced regional sales professional who loves selling to highly technical buyers. This role is responsible for selling our Cloud Directory Platform to our Commercial segment for New Logo acquisition. \nWe work in a Product and Sales Led Growth model serving IT professionals and business stakeholders to help them improve the security posture of their organization and to increase the effectiveness of their IT organization. \n","description":"<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3><div><br></div><div>\n<h3>About the Role</h3>\n<p>We are looking for an experienced regional sales professional who loves selling to highly technical buyers. This role is responsible for selling our Cloud Directory Platform to our Commercial segment for New Logo acquisition.&nbsp;</p>\n<p>We work in a Product and Sales Led Growth model serving IT professionals and business stakeholders to help them improve the security posture of their organization and to increase the effectiveness of their IT organization.&nbsp;</p>\n</div>","id":"511c4e30-044a-4ad4-8f75-8f37a2807aea","lists":[{"text":"Key Metrics: ","content":"\n<li>Opportunity Close Rate</li>\n<li>Quarterly Recurring Revenue</li>\n<li>Quota Attainment</li>\n<li>Outbound Pipeline Generation</li>\n"},{"text":"Responsibilities: ","content":"\n<li>Help prospective customers understand our Cloud Directory Platform and how we can solve their various IT challenges that typically cover user management, device management, access control and security</li>\n<li>Become a technical product expert and stay up to date with a fast moving product release cycle.</li>\n<li>Build and maintain a strong pipeline of sales opportunities and provide accurate forecasts to leadership each week</li>\n<li>Work closely with your team of BDR’s, SDR’s, &nbsp;partners and your own AE outbound &nbsp;to build a 3X rolling pipeline</li>\n<li>Negotiate and close new business with our Commercial segment of 200-2000 employees and larger.&nbsp;</li>\n"},{"text":"Skills and Knowledge:","content":"\n<li>Strong interpersonal skills, presentation skills and ability to excel in a team oriented atmosphere.</li>\n<li>Strong written/verbal communications skills.</li>\n<li>Experience using Salesforce.com for lead follow up, opportunity management and forecasting.</li>\n<li>Tremendous organizational skills and ability to perform in a high-volume, high-transactional environment.</li>\n<li>Coachable and able to implement feedback given</li>\n"},{"text":"Education and Experience:","content":"\n<li>Minimum 3 years sales experience selling a SaaS product.</li>\n<li>Exceptional track record of targeting and closing deals with SMB or Commercial Customers.</li>\n"}],"text":"Commercial Account Executive - United States","country":"US","workplaceType":"remote","opening":"<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<div>\n<h3>About the Role</h3>\n<p>We are looking for an experienced regional sales professional who loves selling to highly technical buyers. This role is responsible for selling our Cloud Directory Platform to our Commercial segment for New Logo acquisition.&nbsp;</p>\n<p>We work in a Product and Sales Led Growth model serving IT professionals and business stakeholders to help them improve the security posture of their organization and to increase the effectiveness of their IT organization.&nbsp;</p>\n</div>","descriptionBodyPlain":"About the Role\nWe are looking for an experienced regional sales professional who loves selling to highly technical buyers. This role is responsible for selling our Cloud Directory Platform to our Commercial segment for New Logo acquisition. \nWe work in a Product and Sales Led Growth model serving IT professionals and business stakeholders to help them improve the security posture of their organization and to increase the effectiveness of their IT organization. \n","hostedUrl":"https://jobs.lever.co/jumpcloud/511c4e30-044a-4ad4-8f75-8f37a2807aea","applyUrl":"https://jobs.lever.co/jumpcloud/511c4e30-044a-4ad4-8f75-8f37a2807aea/apply"},{"additionalPlain":"#LI-YI1\n\n\nWhere you’ll be working/Location:\nJumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nYou must be located in and authorized to work in the country noted in the job description to be considered for this role. \n \nPlease note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.\n \nLanguage: \nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud®?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<h6>#LI-YI1</h6><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud</span>®<span style=\"font-size: 16px;\"> is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">You must be located in and authorized to work in the country noted in the job description to be considered for this role.&nbsp;</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please note: There is an expectation that our </span><em style=\"font-size: 16px;\">engineers</em><span style=\"font-size: 16px;\"> participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud</strong><strong><span style=\"font-size: 18px;\">®</span></strong><strong style=\"font-size: 18px;\">? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Customer Success","location":"Bangalore, India - Remote","team":"Customer Support Engineering","allLocations":["Bangalore, India - Remote"]},"createdAt":1780421197165,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nAbout the role:\nWe are seeking inspired technology professionals who thrive on challenges and aspire to be part of a cutting-edge, cloud-based Directory Platform. As a Customer Support Associate, you will oversee daily inbound case queues and tooling, contribute to technical documentation, and engage directly with our customers to ensure their success.\nThis is an exceptional opportunity to join a well-funded, rapidly growing company with a market-leading product. You will have the chance to expand your technical expertise and share your knowledge as we scale our global, world-class support team. You will collaborate with passionate team members to support an expanding worldwide user base.\n","description":"<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3><div><br></div><h3>About the role:</h3>\n<div>We are seeking inspired technology professionals who thrive on challenges and aspire to be part of a cutting-edge, cloud-based Directory Platform. As a Customer Support Associate, you will oversee daily inbound case queues and tooling, contribute to technical documentation, and engage directly with our customers to ensure their success.<br>This is an exceptional opportunity to join a well-funded, rapidly growing company with a market-leading product. You will have the chance to expand your technical expertise and share your knowledge as we scale our global, world-class support team. You will collaborate with passionate team members to support an expanding worldwide user base.</div>","id":"97538cb6-c888-45f0-a835-734624531c12","lists":[{"text":"What you'll be doing:","content":"<div>\n\n<li>\n<p>Monitor and manage the assignment of technical support requests within inbound queues, ensuring adherence to designated response times.</p>\n</li>\n<li>\n<p>Recognize and report trends or similarities in support requests and collaborate with internal teams as necessary.</p>\n</li>\n<li>\n<p>Research technologies to author comprehensive knowledge base articles for both internal use and end-user self-service.</p>\n</li>\n<li>\n<p>Provide technical support and issue resolution via email, conducting thorough triaging to address customer account needs.</p>\n</li>\n<li>\n<p>Collaborate with peers, mentors, our knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to our customers.</p>\n</li>\n\n</div>"},{"text":"We're looking for:","content":"\n<li>\n<p>A strong commitment to customer success through the effective utilization of Directory-as-a-Service software.</p>\n</li>\n<li>\n<p>Highly motivated and eager to engage in continuous professional development.</p>\n</li>\n<li>\n<p>A genuine passion for technology and cloud-forward organizations.</p>\n</li>\n<li>\n<p>Exceptional interpersonal skills and a drive to master new technologies to benefit customers.</p>\n</li>\n<li>\n<p>Professional proficiency in oral and written English is essential.</p>\n</li>\n<li>\n<p>A logical approach to problem solving.</p>\n</li>\n<li>\n<p>Ability to multitask and context switch in a fast-paced environment.</p>\n</li>\n<li>\n<p>Excellent organizational skills.</p>\n</li>\n"},{"text":"Preferred Qualifications:","content":"<div>\n\n<li>Bachelor’s degree desired but not required.&nbsp;</li>\n\n</div>"},{"text":"Shift Schedule:","content":"<div>Mon-Fri 20:30-05:30 IST (09:00-18:00 MDT)</div>"}],"text":"Customer Support Associate - India","country":"IN","workplaceType":"remote","opening":"<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<h3>About the role:</h3>\n<div>We are seeking inspired technology professionals who thrive on challenges and aspire to be part of a cutting-edge, cloud-based Directory Platform. As a Customer Support Associate, you will oversee daily inbound case queues and tooling, contribute to technical documentation, and engage directly with our customers to ensure their success.<br>This is an exceptional opportunity to join a well-funded, rapidly growing company with a market-leading product. You will have the chance to expand your technical expertise and share your knowledge as we scale our global, world-class support team. You will collaborate with passionate team members to support an expanding worldwide user base.</div>","descriptionBodyPlain":"About the role:\nWe are seeking inspired technology professionals who thrive on challenges and aspire to be part of a cutting-edge, cloud-based Directory Platform. As a Customer Support Associate, you will oversee daily inbound case queues and tooling, contribute to technical documentation, and engage directly with our customers to ensure their success.\nThis is an exceptional opportunity to join a well-funded, rapidly growing company with a market-leading product. You will have the chance to expand your technical expertise and share your knowledge as we scale our global, world-class support team. You will collaborate with passionate team members to support an expanding worldwide user base.\n","hostedUrl":"https://jobs.lever.co/jumpcloud/97538cb6-c888-45f0-a835-734624531c12","applyUrl":"https://jobs.lever.co/jumpcloud/97538cb6-c888-45f0-a835-734624531c12/apply"},{"additionalPlain":"Where you’ll be working/Location:\nJumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nYou must be located in and authorized to work in the country noted in the job description to be considered for this role. \n \nPlease note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.\n \nLanguage: \nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud®?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud</span>®<span style=\"font-size: 16px;\"> is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">You must be located in and authorized to work in the country noted in the job description to be considered for this role.&nbsp;</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please note: There is an expectation that our </span><em style=\"font-size: 16px;\">engineers</em><span style=\"font-size: 16px;\"> participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud</strong><strong><span style=\"font-size: 18px;\">®</span></strong><strong style=\"font-size: 18px;\">? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Customer Success","location":"Bangalore, India - Remote","team":"Customer Support Engineering","allLocations":["Bangalore, India - Remote"]},"createdAt":1780093151118,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nAbout the role:\nAs a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud’s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud’s various support channels.  This position will resolve high priority and mission critical customer issues in a fast-paced environment. As a Technical Support Engineer- Tier 1 you will apply your technical knowledge to resolve customer issues, and regularly interface across Support and Engineering to ensure the timely resolution of defects. \n","description":"<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3><div><br></div><h3>About the role:</h3>\n<p>As a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud’s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud’s various support channels.&nbsp; This position will resolve high priority and mission critical customer issues in a fast-paced environment. As a Technical Support Engineer- Tier 1 you will apply your technical knowledge to resolve customer issues, and regularly interface across Support and Engineering to ensure the timely resolution of defects.&nbsp;</p>","id":"03189f4e-6bcb-42a9-ac40-463530cda0c1","lists":[{"text":"What you'll be doing:","content":"<div>\n\n<li>\n<p>Provide technical support, troubleshooting and issue resolution to our customers via email, telephone, chat or remote web session.</p>\n</li>\n<li>\n<p>Manage a queue of support tickets for high priority and complex technical issues.</p>\n</li>\n<li>\n<p>Reproduce issues in-house and respond to customers in a timely manner.</p>\n</li>\n<li>\n<p>Collaborate with peers, escalation points, mentors, our knowledge base, community forums and other internal tools to provide the most effective, world-class solutions for our customers.</p>\n</li>\n<li>\n<p>Collaborate with Product and Learning teams to ensure customer education programs are accurate and up to date.</p>\n</li>\n<li>\n<p>Maintain a technical understanding of the entire JumpCloud Platform.&nbsp;</p>\n</li>\n<li>\n<p>Collaborate with Account Manager and Implementation Engineers to ensure the success of our new customers as they transition into the day to day use of our product.</p>\n</li>\n<li>\n<p>Develop and maintain internal knowledge base articles to increase shared knowledge among the entire support engineering team.</p>\n</li>\n<li>\n<p>Collaborate with peers on projects aimed at improving the customer and support engineer experiences.</p>\n</li>\n\n</div>"},{"text":"We're looking for:","content":"<div>\n\n<li>\n<p>Minimum of 1 year of experience in a technical, customer-facing position, preferably in a SaaS environment.</p>\n</li>\n<li>\n<p>Minimum of 1 year of experience working with mission critical customer issues and customer and technical escalations.</p>\n</li>\n<li>\n<p>Excellent interpersonal communication.</p>\n</li>\n<li>\n<p>Strong oral and written communication skills.</p>\n</li>\n<li>\n<p>In-depth knowledge of the macOS platform - FileVault, Keychain, Apple Mobile Device Management (MDM) + DEP, and overall system management.</p>\n\n</li><li>\n<p>Directory Services (Google Workspace (GWS), Okta, LDAP).</p>\n</li>\n<li>\n<p>iOS Management.</p>\n</li>\n<li>\n<p>Software Management (VPP).</p>\n</li>\n<li>\n<p>REST APIs</p>\n</li>\n<li>\n<p>User onboarding and offboarding.</p>\n</li>\n<li>\n<p>Information security best practices.</p>\n</li>\n\n\n<li>\n<p>Passion for learning new technologies.</p>\n</li>\n<li>\n<p>Enthusiasm for collaborative working.</p>\n</li>\n<li>\n<p>Ability to thrive in a rapidly changing environment.</p>\n</li>\n\n</div>"},{"text":"Bonus Points:","content":"<div>\n\n<li>\n<p>Knowledge of core Linux concepts such as Secure Shell (SSH), User Identifier (UID) and Group Identifier (GID) management, Pluggable Authentication Modules (PAM), pkg management (Yum, RPM, Apt, etc.).</p>\n</li>\n<li>\n<p>Experience supporting and troubleshooting one or more Linux distros: Ubuntu, Debian, RHEL, or CentOS.</p>\n</li>\n<li>\n<p>Providing live chat to technical customers &amp; technology stakeholders.</p>\n</li>\n<li>\n<p>Scripting.</p>\n</li>\n<li>\n<p>Using AI to enhance your productivity.</p>\n</li>\n<li>\n<p>AI Prompt Engineering skills.</p>\n</li>\n<li>\n<p>Full-time remote working and self-motivated productivity.</p>\n</li>\n\n</div>"},{"text":"Shift:","content":"<div>Fri-Tues 03:30-12:30 IST (16:00-01:00 MDT)</div>"}],"text":"Customer Support Engineer, Tier 1 (MacOS and MDM) - India","country":"IN","workplaceType":"remote","opening":"<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<h3>About the role:</h3>\n<p>As a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud&rsquo;s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud&rsquo;s various support channels.&nbsp; This position will resolve high priority and mission critical customer issues in a fast-paced environment. As a Technical Support Engineer- Tier 1 you will apply your technical knowledge to resolve customer issues, and regularly interface across Support and Engineering to ensure the timely resolution of defects.&nbsp;</p>","descriptionBodyPlain":"About the role:\nAs a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud’s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud’s various support channels.  This position will resolve high priority and mission critical customer issues in a fast-paced environment. As a Technical Support Engineer- Tier 1 you will apply your technical knowledge to resolve customer issues, and regularly interface across Support and Engineering to ensure the timely resolution of defects. \n","hostedUrl":"https://jobs.lever.co/jumpcloud/03189f4e-6bcb-42a9-ac40-463530cda0c1","applyUrl":"https://jobs.lever.co/jumpcloud/03189f4e-6bcb-42a9-ac40-463530cda0c1/apply"},{"additionalPlain":"In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $220,000 - $290,000, including base salary and any related bonuses or commissions. \nIn the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.\n\n#LI-MH1\n\n\nWhere you’ll be working/Location:\nJumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. \n \nAll roles posted in United States locations do require that you be located within one of the 50 U.S. States.  Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S.  If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.\n \nLanguage: \nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. \n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<div>\n<p>In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $220,000 - $290,000, including base salary and any related bonuses or commissions.&nbsp;</p>\n<p>In the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.<br><br>#LI-MH1</p>\n</div><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">All roles posted in United States locations do require that you be located within one of the 50 U.S. States.&nbsp; Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S.&nbsp; If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">Language: </span></strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Sales","location":"Denver, CO - Remote","team":"Sales","allLocations":["Denver, CO - Remote","Atlanta, GA - Remote","Austin, TX - Remote","St. Louis, MO - Remote","Minneapolis, MN - Remote","Phoenix, AZ - Remote"]},"createdAt":1780078163951,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nPosition Overview\nWe are seeking an experienced, strategic, and results-driven Global MSP Sales Director to lead and scale our Managed Service Provider (MSP) business. In this role, you will have end-to-end accountability for the global MSP revenue lifecycle, managing both the net-new partner acquisition engine and the existing partner growth engine.\nYou will directly lead a team of Partner Account Executives (PAEs) and Business Development Representatives (BDRs) focused on landing new MSPs, alongside a dedicated MSP Account Management Team focused on driving retention, health, and deep wallet-share expansion. As a key leader, you will also collaborate cross-functionally with Marketing, Product, Enablement, and Channel Leadership to optimize our market position and partner program.\n","description":"<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3><div><br></div><div>\n<h3><strong>Position Overview</strong></h3>\n<p>We are seeking an experienced, strategic, and results-driven <strong>Global MSP Sales Director</strong> to lead and scale our Managed Service Provider (MSP) business. In this role, you will have end-to-end accountability for the global MSP revenue lifecycle, managing both the net-new partner acquisition engine and the existing partner growth engine.</p>\n<p>You will directly lead a team of <strong>Partner Account Executives (PAEs)</strong> and <strong>Business Development Representatives (BDRs)</strong> focused on landing new MSPs, alongside a dedicated <strong>MSP Account Management Team</strong> focused on driving retention, health, and deep wallet-share expansion. As a key leader, you will also collaborate cross-functionally with Marketing, Product, Enablement, and Channel Leadership to optimize our market position and partner program.</p>\n</div>","id":"191b00fe-d096-4631-81b9-7e03863974ff","lists":[{"text":"Key Responsibilities","content":"<div>\n<h3><strong>Strategic Leadership &amp; Revenue Ownership</strong></h3>\n\n<li>\n<p>Define and execute the global MSP go-to-market (GTM) strategy to hit ambitious net-new partner acquisition and net revenue retention (NRR) targets.</p>\n</li>\n<li>\n<p>Provide direct leadership, coaching, and performance management to the global team of PAEs, BDRs, and Account Managers.</p>\n</li>\n<li>\n<p>Own global forecasting, pipeline management, and revenue reporting for the entire MSP business unit.</p>\n</li>\n\n<h3><strong>Existing Partner Account Management &amp; Expansion</strong></h3>\n\n<li>\n<p>Oversee the global MSP Account Management function to ensure high partner satisfaction, platform adoption, and operational retention.</p>\n</li>\n<li>\n<p>Standardize account health metrics, Quarterly Business Reviews (QBRs), and growth blueprints to drive increased adoption and expansion within the existing partner book of business.</p>\n</li>\n<li>\n<p>Actively focus on <strong>Partner Success as an engine for growth</strong>, building frameworks that help existing MSPs successfully bundle, upsell, and resell our solutions to their end-customers to maximize mutual MRR expansion.</p>\n</li>\n\n<h3><strong>New Partner Acquisition (Direct PAE &amp; BDR Management)</strong></h3>\n\n<li>\n<p>Manage the team of <strong>Partner Account Executives (PAEs)</strong>, ensuring high-velocity execution in qualifying and converting inbound MSP leads into active, revenue-generating partners.</p>\n</li>\n<li>\n<p>Oversee and optimize outbound pipeline generation strategies executed by both the <strong>BDR team</strong> and the <strong>PAEs</strong> (who share outbounding responsibilities).</p>\n</li>\n<li>\n<p>Actively participate in major industry events, conferences, and roadshows to represent the company, build executive relationships, and generate high-value pipelines.</p>\n</li>\n\n<h3><strong>Cross-Functional Collaboration &amp; GTM Alignment</strong></h3>\n\n<li>\n<p><strong>With Partner Enablement:</strong> Collaborate closely to drive structured partner success and velocity by expanding our specialized MSP courses and certification tracks, ensuring partners are fully equipped to sell and support our solutions.</p>\n</li>\n<li>\n<p><strong>With Channel Leadership:</strong> Partner to continuously refine, iterate, and optimize our overarching MSP Partner Program (including tiers, incentives, and requirements) to remain a premier choice in the channel ecosystem.</p>\n</li>\n<li>\n<p><strong>With Marketing:</strong> Partner to design, execute, and measure high-impact demand generation and account-based marketing campaigns tailored specifically to the MSP audience.</p>\n</li>\n<li>\n<p><strong>With Product &amp; Product Marketing:</strong> Act as the \"voice of the MSP,\" synthesizing feedback from the field to influence the product roadmap (e.g., multi-tenancy, integrations) and perfect pricing, packaging, and positioning.</p>\n</li>\n\n</div>"},{"text":"Required Qualifications & Experience","content":"<div>\n\n<li>\n<p><strong>Experience:</strong> 8+ years of B2B SaaS sales leadership experience, with at least 4+ years explicitly dedicated to managing <strong>MSP / Channel Partner</strong> sales and account management teams globally or across major regions.</p>\n</li>\n<li>\n<p><strong>Direct Team Management:</strong> Proven success managing and scaling a multi-tiered sales org composed of both hunting functions (Directly managing BDRs and quota-carrying PAEs) and farming functions (Account Managers).</p>\n</li>\n<li>\n<p><strong>MSP Domain Expertise:</strong> Deep comprehension of how MSPs operate, their business models (MRR, packaging, margin expectations), and their technical ecosystems.</p>\n</li>\n<li>\n<p><strong>Program &amp; Enablement Alignment:</strong> Experience aligning sales execution with formalized partner certification pathways and global channel partner programs.</p>\n</li>\n<li>\n<p><strong>Data-Driven Leadership:</strong> Proficient in CRM architecture (e.g., Salesforce, HubSpot) and PRM (Partner Relationship Management) tools to build reliable dashboards, forecasts, and attribution models.</p>\n</li>\n<li>\n<p><strong>Travel:</strong> Ability to travel globally for partner visits, executive QBRs, and major channel events (approx. 25–30%).</p>\n</li>\n\n</div>"}],"text":"Director, Global MSP Sales - United States","country":"US","workplaceType":"remote","opening":"<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<div>\n<h3><strong>Position Overview</strong></h3>\n<p>We are seeking an experienced, strategic, and results-driven <strong>Global MSP Sales Director</strong> to lead and scale our Managed Service Provider (MSP) business. In this role, you will have end-to-end accountability for the global MSP revenue lifecycle, managing both the net-new partner acquisition engine and the existing partner growth engine.</p>\n<p>You will directly lead a team of <strong>Partner Account Executives (PAEs)</strong> and <strong>Business Development Representatives (BDRs)</strong> focused on landing new MSPs, alongside a dedicated <strong>MSP Account Management Team</strong> focused on driving retention, health, and deep wallet-share expansion. As a key leader, you will also collaborate cross-functionally with Marketing, Product, Enablement, and Channel Leadership to optimize our market position and partner program.</p>\n</div>","descriptionBodyPlain":"Position Overview\nWe are seeking an experienced, strategic, and results-driven Global MSP Sales Director to lead and scale our Managed Service Provider (MSP) business. In this role, you will have end-to-end accountability for the global MSP revenue lifecycle, managing both the net-new partner acquisition engine and the existing partner growth engine.\nYou will directly lead a team of Partner Account Executives (PAEs) and Business Development Representatives (BDRs) focused on landing new MSPs, alongside a dedicated MSP Account Management Team focused on driving retention, health, and deep wallet-share expansion. As a key leader, you will also collaborate cross-functionally with Marketing, Product, Enablement, and Channel Leadership to optimize our market position and partner program.\n","hostedUrl":"https://jobs.lever.co/jumpcloud/191b00fe-d096-4631-81b9-7e03863974ff","applyUrl":"https://jobs.lever.co/jumpcloud/191b00fe-d096-4631-81b9-7e03863974ff/apply"},{"additionalPlain":"Where you’ll be working/Location:\nJumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nThis role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.  \n \nLanguage: \nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud®? \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">Why JumpCloud®? </span></strong></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Strategic Program Management","location":"Mexico City, Mexico - Remote","team":"Strategic Program Management","allLocations":["Mexico City, Mexico - Remote"]},"createdAt":1780588964805,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nAbout the Role:\nAs a Corporate Program Manager, Founder Initiatives, at JumpCloud, you'll work hand in hand with our CEO, Co-founders and Executive Team to align, action, guide and measure key initiatives across the organization. \nSimilar to a Chief of Staff role, your work as a Corporate Program Manager will have a clear impact on the success and growth of JumpCloud, as we continue our trajectory towards iconic technology brand status.  You will engage directly with board members, and internal stakeholders and act as a representative of our CEO in your communications and actions. \n","description":"<div>\n<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div><div><br></div><div>\n<h3><strong>About the Role:</strong></h3>\n<p>As a Corporate Program Manager, Founder Initiatives, at JumpCloud, you'll work hand in hand with our CEO, Co-founders and Executive Team to align, action, guide and measure key initiatives across the organization.&nbsp;</p>\n<p>Similar to a Chief of Staff role, your work as a Corporate Program Manager will have a clear impact on the success and growth of JumpCloud, as we continue our trajectory towards iconic technology brand status.&nbsp; You will engage directly with board members, and internal stakeholders and act as a representative of our CEO in your communications and actions.&nbsp;</p>\n</div>","id":"785f7041-613b-42e8-9f85-5d315390fa4a","lists":[{"text":"What you will be doing:","content":"<div>\n\n<li>\n<p>Manage specific programs within our corporate objectives, managing key metric reporting &amp; insights, and others that span cross functionally and require CEO level visibility.</p>\n</li>\n<li>\n<p>Manage the company roll up, down and reporting of key objectives - driving alignment and transparency.</p>\n</li>\n<li>\n<p>Drive our corporate communication cadence of weekly, monthly, quarterly, half and annual highlights. This includes curating content, creating drafts and ensuring consistency of our disciplined communication cadence.</p>\n</li>\n<li>\n<p>Program lead our monthly extended leadership team Ops Review - setting the agenda, ensuring materials are created on time, and managing follow up items from the review meeting.</p>\n</li>\n<li>\n<p>Help set up and manage a regular cadence for the CEO to have customer and partner calls, capturing and following up on action items from these meetings.</p>\n</li>\n<li>\n<p>Facilitate an ongoing CEO outreach to employees through virtual coffee, round table sessions and skip level 1:1s, prompting key topics for discussion, capturing employee sentiments and following up on action items or opportunities identified.</p>\n</li>\n<li>\n<p>Drive the cross functional preparation for our Board meetings, managing the agenda and materials.</p>\n</li>\n\n</div>"},{"text":"What we are looking for:","content":"<div>\n\n<li>\n<p>Exceptional operational, organizational and communication skills.</p>\n</li>\n<li>\n<p>Executive level presentation creation and delivery skills</p>\n</li>\n<li>\n<p>Demonstrated expertise executing on clear and diligent follow-up and communication at the most senior levels, both internally and externally&nbsp;</p>\n</li>\n<li>\n<p>A track record of successfully coordinating multiple cross-departmental efforts that achieved meaningful business outcomes across all levels of the organization&nbsp;</p>\n</li>\n<li>\n<p>The ability to manage scope, risk, and uncertainty.</p>\n</li>\n<li>\n<p>Demonstrated ability to streamline operational processes for consistency and efficiency.</p>\n</li>\n<li>\n<p>Proactive approach to spotting potential issues and solving problems.</p>\n</li>\n<li>\n<p>Someone who thrives in the pace and culture of a fast moving and rapidly growing SaaS business.</p>\n</li>\n\n</div>"}],"text":"Executive Program Manager, Founder/CEO Initiatives - Mexico","country":"MX","workplaceType":"remote","opening":"<div>\n<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<div>\n<h3><strong>About the Role:</strong></h3>\n<p>As a Corporate Program Manager, Founder Initiatives, at JumpCloud, you'll work hand in hand with our CEO, Co-founders and Executive Team to align, action, guide and measure key initiatives across the organization.&nbsp;</p>\n<p>Similar to a Chief of Staff role, your work as a Corporate Program Manager will have a clear impact on the success and growth of JumpCloud, as we continue our trajectory towards iconic technology brand status.&nbsp; You will engage directly with board members, and internal stakeholders and act as a representative of our CEO in your communications and actions.&nbsp;</p>\n</div>","descriptionBodyPlain":"About the Role:\nAs a Corporate Program Manager, Founder Initiatives, at JumpCloud, you'll work hand in hand with our CEO, Co-founders and Executive Team to align, action, guide and measure key initiatives across the organization. \nSimilar to a Chief of Staff role, your work as a Corporate Program Manager will have a clear impact on the success and growth of JumpCloud, as we continue our trajectory towards iconic technology brand status.  You will engage directly with board members, and internal stakeholders and act as a representative of our CEO in your communications and actions. \n","hostedUrl":"https://jobs.lever.co/jumpcloud/785f7041-613b-42e8-9f85-5d315390fa4a","applyUrl":"https://jobs.lever.co/jumpcloud/785f7041-613b-42e8-9f85-5d315390fa4a/apply"},{"additionalPlain":"#LI-MH1\n\n\nWhere you’ll be working/Location:\nJumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nThis role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.  \n \nLanguage: \nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud®? \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<div>#LI-MH1</div><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">Why JumpCloud®? </span></strong></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Marketing","location":"MEXICO (for REQ Approvals)","team":"Marketing","allLocations":["MEXICO (for REQ Approvals)"]},"createdAt":1779831496310,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nAbout the Role\nJumpCloud is building an AI-first GTM engine designed to scale pipeline generation through automation, intelligent workflows, and operational leverage. This role will focus on the next evolution of outbound execution by combining AI, automation, data orchestration, and modern GTM tooling to build scalable outbound systems that improve efficiency, personalization, and pipeline generation.\nThis is a hands-on builder role focused on deploying production-ready workflows, not just experimenting with AI tools. You will partner closely with Marketing, Sales Development, and Operations leadership to create agentic outbound programs that connect data, AI, sequencing, enrichment, and engagement systems into a unified outbound motion.\nYou will help operationalize how modern outbound gets built at scale.\n","description":"<div>\n<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div><div><br></div><div>\n<h3><strong>About the Role</strong></h3>\n<p>JumpCloud is building an AI-first GTM engine designed to scale pipeline generation through automation, intelligent workflows, and operational leverage. This role will focus on the next evolution of outbound execution by combining AI, automation, data orchestration, and modern GTM tooling to build scalable outbound systems that improve efficiency, personalization, and pipeline generation.</p>\n<p>This is a hands-on builder role focused on deploying production-ready workflows, not just experimenting with AI tools. You will partner closely with Marketing, Sales Development, and Operations leadership to create agentic outbound programs that connect data, AI, sequencing, enrichment, and engagement systems into a unified outbound motion.</p>\n<p>You will help operationalize how modern outbound gets built at scale.</p>\n</div>","id":"dd9efe9f-8337-4d39-b6e9-4ca7dec2f095","lists":[{"text":"What You'll Be Doing:","content":"<div>\n<p>Reporting to the Sr. Director of Marketing Operations, this role will focus on designing, building, and operationalizing agentic outbound systems that improve pipeline generation efficiency and seller productivity.</p>\n</div>"},{"text":"Core Objectives:","content":"<div><strong>Build Agentic Outbound Systems</strong></div>\n\n<li>Design and deploy AI outbound workflows that automate account sourcing, contact acquisition, research, prioritization, personalization, sequencing, and engagement orchestration.</li>\n\n<p><strong>Operationalize AI at Scale</strong></p>\n\n<li>Move beyond isolated AI experiments by building repeatable, production-ready workflows that integrate across Salesforce, Marketo, Clay, sequencing platforms, enrichment providers, and engagement tools.</li>\n\n<p><strong>Improve Outbound Efficiency</strong></p>\n\n<li>Reduce manual BDR work through automation while increasing outbound quality, targeting precision, personalization, and activity scalability.</li>\n\n<p><strong>Accelerate Pipeline Generation</strong></p>\n\n<li>Support the evolution of JumpCloud’s outbound programs through AI targeting, signal-based prioritization, automated enrichment, and intelligent workflow orchestration.</li>\n\n<p><strong>Ship Fast and Iterate</strong></p>\n\n<li>Rapidly prototype, deploy, measure, and improve GTM workflows with a strong bias toward execution and measurable business impact.</li>\n"},{"text":"We're Looking For:","content":"<div>\n<p>A highly technical GTM operator who enjoys building systems, automations, and workflows that solve real revenue problems. This person thrives in fast-moving environments, is comfortable working across both strategy and execution, and prefers shipping solutions over discussing hypotheticals.</p>\n<p>Success in this role is measured by deployed workflows and operational improvements that increase outbound efficiency, pipeline generation, or seller productivity.</p>\n</div>"},{"text":"Required Qualifications:","content":"<div>\n<p><strong>GTM Systems &amp; Operations</strong></p>\n\n<li>\n<p>Hands-on experience working within modern GTM systems including Salesforce, Marketo, Gong Engage, enrichment providers, and outbound engagement platforms.</p>\n</li>\n<li>\n<p>Experience building and maintaining workflows across tools such as Clay, Openprise, Zapier, Replit, or similar orchestration platforms.</p>\n</li>\n<li>\n<p>Strong understanding of outbound operations, lead/account flows, enrichment strategies, segmentation, and GTM data management.</p>\n</li>\n<li>\n<p>In-depth understanding of how MCPs work and demonstrated experience applying best practices for MCP utilization and efficiency.</p>\n</li>\n\n<p><strong>AI &amp; Automation</strong></p>\n\n<li>\n<p>Practical experience applying AI and automation to GTM workflows beyond experimentation.</p>\n</li>\n<li>\n<p>Experience working with LLMs (preferably Claude Cowork &amp; Code), prompt workflows, structured outputs, AI-assisted personalization, and integrating AI outputs into operational systems.</p>\n</li>\n<li>\n<p>Familiarity with APIs, automation logic, webhooks, and lightweight scripting to connect systems and automate processes.</p>\n</li>\n<li>\n<p>Understanding of concepts such as agentic workflows, signal-based automation, RAG, embeddings, or AI orchestration frameworks is a plus.</p>\n</li>\n\n<p><strong>Builder Mentality</strong></p>\n\n<li>\n<p>Proven ability to independently build and operationalize workflows from idea → deployment → iteration.</p>\n</li>\n<li>\n<p>Comfortable using no-code, low-code, and lightweight coding approaches to deliver solutions quickly.</p>\n</li>\n<li>\n<p>Strong troubleshooting mindset with the ability to identify bottlenecks and improve workflow reliability at scale.</p>\n</li>\n\n<p><strong>Cross-Functional Collaboration</strong></p>\n\n<li>\n<p>Ability to partner effectively with Marketing, Sales, RevOps, and Data teams to align priorities and execute quickly.</p>\n</li>\n<li>\n<p>Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical stakeholders.</p>\n</li>\n\n<p><strong>Operating Style</strong></p>\n\n<li>\n<p>Highly self-directed and execution-oriented with a strong bias toward action.</p>\n</li>\n<li>\n<p>Comfortable operating in ambiguity and iterating quickly as priorities evolve.</p>\n</li>\n<li>\n<p>Motivated by solving operational problems and building systems that create measurable business impact.</p>\n</li>\n\n</div>"}],"text":"GTM AI Operations - Mexico","country":"MX","workplaceType":"remote","opening":"<div>\n<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<div>\n<h3><strong>About the Role</strong></h3>\n<p>JumpCloud is building an AI-first GTM engine designed to scale pipeline generation through automation, intelligent workflows, and operational leverage. This role will focus on the next evolution of outbound execution by combining AI, automation, data orchestration, and modern GTM tooling to build scalable outbound systems that improve efficiency, personalization, and pipeline generation.</p>\n<p>This is a hands-on builder role focused on deploying production-ready workflows, not just experimenting with AI tools. You will partner closely with Marketing, Sales Development, and Operations leadership to create agentic outbound programs that connect data, AI, sequencing, enrichment, and engagement systems into a unified outbound motion.</p>\n<p>You will help operationalize how modern outbound gets built at scale.</p>\n</div>","descriptionBodyPlain":"About the Role\nJumpCloud is building an AI-first GTM engine designed to scale pipeline generation through automation, intelligent workflows, and operational leverage. This role will focus on the next evolution of outbound execution by combining AI, automation, data orchestration, and modern GTM tooling to build scalable outbound systems that improve efficiency, personalization, and pipeline generation.\nThis is a hands-on builder role focused on deploying production-ready workflows, not just experimenting with AI tools. You will partner closely with Marketing, Sales Development, and Operations leadership to create agentic outbound programs that connect data, AI, sequencing, enrichment, and engagement systems into a unified outbound motion.\nYou will help operationalize how modern outbound gets built at scale.\n","hostedUrl":"https://jobs.lever.co/jumpcloud/dd9efe9f-8337-4d39-b6e9-4ca7dec2f095","applyUrl":"https://jobs.lever.co/jumpcloud/dd9efe9f-8337-4d39-b6e9-4ca7dec2f095/apply"},{"additionalPlain":"Where you’ll be working/Location:\nJumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nThis role is remote in the country of Brazil. You must be located in and authorized to work in Brazil to be considered for this role. \n \nLanguage: \nJumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud's three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.   \n \nJumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. \n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">This role is remote in the country of Brazil. You must be located in and authorized to work in Brazil to be considered for this role. </strong></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud's three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.&nbsp; Please note JumpCloud is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Customer Success","location":"São Paulo, Brazil - Remote","team":"Professional Services","allLocations":["São Paulo, Brazil - Remote"]},"createdAt":1776808349034,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","description":"<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>","id":"b4a68eea-2f8e-4864-98ea-243a5e917496","lists":[{"text":"In this position, you will: ","content":"<div>\n\n<li>\n<p>Guide our direct customers and partnered organizations through scalable implementation and onboarding project plans.</p>\n</li>\n<li>\n<p>Build custom onboarding plans when appropriate, based on the needs of the customer and the service offering they have purchased.</p>\n</li>\n<li>\n<p>Consult, plan, and assist with all sizes of roll outs of JumpCloud in customers’ existing environment and infrastructure.</p>\n</li>\n<li>\n<p>Resolve onboarding and implementation issues via email, or remote web session.</p>\n</li>\n<li>\n<p>Regularly follow-up with customers on recommendations, updates and action plans.</p>\n</li>\n<li>\n<p>Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal resources to provide the most effective solutions for our partners and customers.</p>\n</li>\n<li>\n<p>Ensure the success of our customers as they transition to our product - one which ensures the access of their entire employee base to all of the resources they need - their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every day.</p>\n</li>\n<li>\n<p>Be constantly learning through researching and evaluating technologies to capture new information for reuse throughout the team, organization, and for end users.</p>\n</li>\n<li>\n<p>Use your technical background and experience to help facilitate the onboarding and knowledge transfer of new team members.</p>\n</li>\n<li>\n<p>Communicate regularly with customers about their planned environment changes or updates as they relate to JumpCloud and potential use-cases.</p>\n</li>\n<li>\n<p>Work hands-on in customer environments when applicable to execute migration or configuration tasks.</p>\n</li>\n\n</div>"},{"text":"We’re looking for… someone who likes the challenge of ensuring the success and delight of customers when using our software products who displays phenomenal abilities to demonstrate and articulate our product and company in front of technical audiences.","content":"\n<li>\n<p>Someone who likes the challenge of ensuring the success and delight of customers when using our software products who displays phenomenal abilities to demonstrate and articulate our product and company in front of technical audiences.</p>\n</li>\n<li>\n<p>A strong desire to see customers win and be successful at their jobs through the utilization of our Directory Platform software</p>\n</li>\n<li>\n<p><strong>3 to 5 years experience in a prior client-facing SaaS onboarding role</strong></p>\n</li>\n<li>\n<p>Excellent project and account management skills</p>\n</li>\n<li>\n<p>Excellent interpersonal communication and customer service skills&nbsp;</p>\n</li>\n<li>\n<p>Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment</p>\n</li>\n<li>\n<p>Strong oral and written communication skills&nbsp;</p>\n</li>\n<li>\n<p>Possesses a logical approach to problem solving</p>\n</li>\n<li>\n<p>Moderate infrastructure, architecture, integration, and environment knowledge</p>\n</li>\n"},{"text":"Previous work experience in a technical domain, or positioning a SaaS product to those audiences, and a foundational understanding of the following technologies is strongly preferred:","content":"<div>\n\n<li>\n<p>Full end-user lifecycle from new user onboarding to complete offboarding</p>\n</li>\n<li>\n<p>OAUTH/SCIM API integration concepts and how to leverage them</p>\n</li>\n\n\n<li>\n<p>Project management and implementation roll out experience</p>\n</li>\n<li>\n<p>Salesforce experience with account management and automation</p>\n</li>\n<li>\n<p>Administrating or supporting SMB environments &amp; architecture</p>\n</li>\n<li>\n<p>Office365 / G-Suite administrative understanding</p>\n</li>\n<li>\n<p>Enterprise/Mobile Device Management - Windows, MacOS, Linux, iOS, Android</p>\n</li>\n<li>\n<p>Directory Services, specifically Active Directory and LDAP</p>\n</li>\n<li>\n<p>Networking &amp; Authentication (RADIUS a plus!)</p>\n</li>\n<li>\n<p>SSO Protocols - SAML, OIDC, SCIM</p>\n</li>\n<li>\n<p>Software systems setup and configuration experience</p>\n</li>\n<li>\n<p>Associates degree desired, but not required</p>\n</li>\n\n</div>"}],"text":"Implementation Consultant - Brazil","country":"BR","workplaceType":"remote","opening":"<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/jumpcloud/b4a68eea-2f8e-4864-98ea-243a5e917496","applyUrl":"https://jobs.lever.co/jumpcloud/b4a68eea-2f8e-4864-98ea-243a5e917496/apply"},{"additionalPlain":"#LI-PS1\n\n\nWhere you’ll be working/Location:\nJumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nThis role is remote in the country of England. You must be located in and authorized to work in the England to be considered for this role.  \n \nLanguage:\nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud®? \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<h6><span data-sheets-root=\"1\">#LI-PS1</span></h6><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">This role is remote in the country of England. You must be located in and authorized to work in the England to be considered for this role.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">Language</span></strong><span style=\"font-size: 18px;\">:</span></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">Why JumpCloud®?&nbsp;</span></strong></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Sales","location":"London, England - Remote","team":"Sales","allLocations":["London, England - Remote"]},"createdAt":1780419391153,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nAbout the role:\nWe’re looking for a Sales Manager to manage our Direct Sales SMB/Commercial team through our next phase of growth and beyond. You’ll manage a talented team of sales professionals, manage all day-to-day activities, and create an environment that motivates the team to execute at a high level. The JumpCloud Direct Sales team is a key team focused on driving new logos for the organization to fuel growth. You’ll be expected to bring your experience and sense of urgency to drive sales execution and help propel the team forward. This role reports to the Senior Director of Sales.\n","description":"<div>\n<div>\n<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>\n</div><div><br></div><h3>About the role:</h3>\n<div>We’re looking for a Sales Manager to manage our Direct Sales SMB/Commercial team through our next phase of growth and beyond. You’ll manage a talented team of sales professionals, manage all day-to-day activities, and create an environment that motivates the team to execute at a high level.&nbsp;The JumpCloud Direct Sales team is a key team focused on driving new logos for the organization to fuel growth. You’ll be expected to bring your experience and sense of urgency to drive sales execution and help propel the team forward. This role reports to the Senior Director of Sales.</div>","id":"2fb8fa5c-c187-4c4d-8675-0278b03ad9df","lists":[{"text":"What you'll be doing:","content":"<div>\n\n<li>\n<p>Manage a new business sales team of 8-10 including Business Development Representatives and&nbsp; Account Executives focused on driving our SMB/Commercial business which includes companies from 10 employees to 2000.</p>\n</li>\n<li>\n<p>Meet and exceed company plan for new logos and annual recurring revenue</p>\n</li>\n<li>\n<p>Recruiting skills to attract and retain top talent that fits our sales model and company culture</p>\n</li>\n<li>\n<p>The ability to leverage a technology stack including SFDC, Gong, LI Sales Navigator and Outreach to drive consistent processes to build and convert pipeline into bookings.</p>\n</li>\n<li>\n<p>Forecasting ARR on a monthly and quarterly basis to provide insight into team performance&nbsp;</p>\n</li>\n<li>\n<p>Partner with Sales Enablement to onboard new Account Executives and build talent through career development</p>\n</li>\n<li>\n<p>Provide coaching and support to your team in order to drive a repeatable and scalable sales process through structured coaching and consistent KPI’s</p>\n</li>\n<li>\n<p>Partner cross-functionally across the organization to innovate and challenge the status quo</p>\n</li>\n<li>\n<p>Drive efficiencies with our systems and be an advocate for the team by identifying areas of opportunity for improvement and removing roadblocks</p>\n</li>\n<li>\n<p>Partner with Sales Leadership on building and executing quarterly objectives</p>\n</li>\n\n</div>"},{"text":"We’re looking for:","content":"<div>\n\n<li>\n<p>Strong leadership qualities that balance empathy with accountability</p>\n</li>\n<li>\n<p>Experience with sales coaching and driving adoption of tools and processes with a full cycle sales team</p>\n</li>\n<li>\n<p>Strong communication skills at all levels of the organization focused on collaboration&nbsp; that moves initiatives forward</p>\n</li>\n<li>\n<p>Ability to apply critical thinking skills&nbsp;</p>\n</li>\n<li>\n<p>Capable of taking strategic ideas and turning them into actionable execution plans</p>\n</li>\n<li>\n<p>Curious and positive mindset</p>\n</li>\n\n</div>"},{"text":"Preferred Qualifications:","content":"\n<li>\n<p>5+ years of experience managing a quota carrying sales team at a SaaS organization or equivalent experience in a similar role exceeding quota on a monthly and quarterly basis</p>\n</li>\n<li>\n<p>Experience managing or working with full cycle sales reps</p>\n</li>\n<li>\n<p>Previously worked in a fast-paced startup environment</p>\n</li>\n<li>\n<p>Experience selling to IT teams within Small to Medium sized enterprises (SME’s)</p>\n</li>\n<li>\n<p>Strong understanding of inbound metrics and reporting</p>\n</li>\n<li>\n<p>Knowledge of Salesforce, Gong, and Outreach or like technologies a plus</p>\n</li>\n<li>\n<p>Previously managed teams through structural and organizational change</p>\n</li>\n<li>\n<p>Expertise in MEDDICC, MEDDPICC, Challenger Sale, or similar enterprise sales methodologies.</p>\n</li>\n"}],"text":"Manager, Direct Sales EMEA - United Kingdom","country":"GB","workplaceType":"remote","opening":"<div>\n<div>\n<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>\n</div>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<h3>About the role:</h3>\n<div>We&rsquo;re looking for a Sales Manager to manage our Direct Sales SMB/Commercial team through our next phase of growth and beyond. You&rsquo;ll manage a talented team of sales professionals, manage all day-to-day activities, and create an environment that motivates the team to execute at a high level.&nbsp;The JumpCloud Direct Sales team is a key team focused on driving new logos for the organization to fuel growth. You&rsquo;ll be expected to bring your experience and sense of urgency to drive sales execution and help propel the team forward. This role reports to the Senior Director of Sales.</div>","descriptionBodyPlain":"About the role:\nWe’re looking for a Sales Manager to manage our Direct Sales SMB/Commercial team through our next phase of growth and beyond. You’ll manage a talented team of sales professionals, manage all day-to-day activities, and create an environment that motivates the team to execute at a high level. The JumpCloud Direct Sales team is a key team focused on driving new logos for the organization to fuel growth. You’ll be expected to bring your experience and sense of urgency to drive sales execution and help propel the team forward. This role reports to the Senior Director of Sales.\n","hostedUrl":"https://jobs.lever.co/jumpcloud/2fb8fa5c-c187-4c4d-8675-0278b03ad9df","applyUrl":"https://jobs.lever.co/jumpcloud/2fb8fa5c-c187-4c4d-8675-0278b03ad9df/apply"},{"additionalPlain":"#LI-MH1\n\n\nWhere you’ll be working/Location:\nJumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nThis role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.  \n \nLanguage: \nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud®? \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<div>#LI-MH1</div><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">Why JumpCloud®? </span></strong></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Marketing","location":"Mexico City - Mexico","team":"Sales Development","allLocations":["Mexico City - Mexico"]},"createdAt":1775487999411,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nWe’re looking for an Inbound SDR Manager to lead our inbound SDR team responsible for North America and Latin America Direct and MSP business.\n\nThis is a high-impact inbound leadership role focused on speed-to-lead, qualification excellence, conversion optimization, and AI-powered agentic workflow and automation.\n \nYou will lead a team of inbound SDRs responsible for converting demo requests, free trials, marketing-generated leads, and product-led growth signals into a highly qualified pipeline for the sales organization.\n \nIn addition to traditional people leadership responsibilities, this role will help drive the evolution of our inbound engine through Agentic AI workflows, enabling automation of administrative workstreams so SDRs can focus on high-value buyer conversations.\n \nThis role reports to the Head of Global Sales Development.\n","description":"<div>\n<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div><div><br></div><div>We’re looking for an Inbound SDR Manager to lead our inbound SDR team responsible for North America and Latin America Direct and MSP business.</div>\n<div><br>This is a high-impact inbound leadership role focused on speed-to-lead, qualification excellence, conversion optimization, and AI-powered agentic workflow and automation.</div>\n<div>&nbsp;</div>\n<div>You will lead a team of inbound SDRs responsible for converting demo requests, free trials, marketing-generated leads, and product-led growth signals into a highly qualified pipeline for the sales organization.</div>\n<div>&nbsp;</div>\n<div>In addition to traditional people leadership responsibilities, this role will help drive the evolution of our inbound engine through Agentic AI workflows, enabling automation of administrative workstreams so SDRs can focus on high-value buyer conversations.</div>\n<div>&nbsp;</div>\n<div>This role reports to the Head of Global Sales Development.</div>","id":"ebe8b854-0add-4e18-b05d-8f02ac714425","lists":[{"text":"In this position you will:","content":"\n<li>Lead and develop a high-performing team of Inbound SDRs supporting North America and Latin America</li>\n<li>Own inbound conversion KPIs, including speed-to-lead, MQL-to-SQL, SQL-to-S1, and pipeline contribution</li>\n<li>Partner closely with Marketing, Sales, Marketing Ops, Sales Enablement, and RevOps to optimize inbound funnel performance</li>\n<li>Continue to refine qualification frameworks for demo requests, free trial conversions, and hand-raise opportunities</li>\n<li>Drive excellence in buyer qualification, disqualification discipline, and meeting quality</li>\n<li>Coach SDRs on talk track adoption, discovery, objection handling, urgency creation, and technical buyer conversations</li>\n<li>Monitor Salesforce, Gong, and inbound workflow systems to ensure SLA compliance and lead follow-up standards</li>\n<li>Structure and coordinate feedback loops to Demand Gen, PMM, Sales, and XDR leadership.</li>\n<li>Own reporting cadences for weekly, monthly, and quarterly performance reviews</li>\n"},{"text":"Agentic AI Responsibilities: ","content":"<div>This role will be responsible for helping modernize the inbound motion through agentic AI-enabled workflow orchestration and automation.<br>Key AI / Agentic Workflow Responsibilities<br>- Lead the adoption of Agentic AI workflows that automate repetitive inbound SDR tasks<br>- Support the design of Agentic workflows and and continuously optimized for all XDR motions.<br>- Assist with optimizing AI-driven speed-to-lead workflows that reduce response times and improve conversion<br>- Build AI-supported conversation preparation workflows so SDRs enter meetings with account context, pain hypotheses, and persona insights<br>- Identify opportunities to automate non-customer-facing work so SDRs spend more time engaging buyers<br>- Partner with Operations and Enablement to drive adoption of AI coaching, surface data insights and talk-track recommendations<br>- Work cross-functionally to measure the productivity impact of AI on response time, conversion rates, pipeline creation, and SDR efficiency</div>"},{"text":"Preferred Qualifications","content":"\n<li>2+ years experience managing an Inbound SDR / Sales Development team</li>\n<li>Experience leading teams focused on marketing-qualified lead conversion and trial motions</li>\n<li>Strong knowledge of inbound lead management best practices</li>\n<li>Experience with AI workflow tools, agentic automation platforms, or sales automation technologies</li>\n<li>Strong Salesforce, Gong, Orum/Nooks, Qualified, LeadIQ, and modern sales engagement platforms.</li>\n<li>Strong data-driven mindset with experience managing conversion funnel KPIs</li>\n<li>Experience building SLA frameworks between SDRs, Marketing, and Sales</li>\n<li>Strong coaching and people leadership skills</li>\n<li>Language Requirements: High proficiency in English and Spanish (both written and verbal) is required.</li>\n<li>Additional Languages: Proficiency in Portuguese is a bonus (not required)</li>\n<li>Familiarity with cybersecurity, IAM, device management, or SaaS preferred</li>\n<li>Bachelor’s degree desired</li>\n"},{"text":"Ideal Experience","content":"<div>Candidates with experience in the following areas will be highly preferred:<br>AI-assisted revenue workflows<br>Inbound funnel optimization<br>PLG / free-trial conversion motions<br>Workflow automation<br>Operational excellence in speed-to-lead<br>SaaS sales development leadership</div>"}],"text":"Manager, Inbound Sales Development - Mexico","country":"MX","workplaceType":"remote","opening":"<div>\n<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<div>We&rsquo;re looking for an Inbound SDR Manager to lead our inbound SDR team responsible for North America and Latin America Direct and MSP business.</div>\n<div><br>This is a high-impact inbound leadership role focused on speed-to-lead, qualification excellence, conversion optimization, and AI-powered agentic workflow and automation.</div>\n<div>&nbsp;</div>\n<div>You will lead a team of inbound SDRs responsible for converting demo requests, free trials, marketing-generated leads, and product-led growth signals into a highly qualified pipeline for the sales organization.</div>\n<div>&nbsp;</div>\n<div>In addition to traditional people leadership responsibilities, this role will help drive the evolution of our inbound engine through Agentic AI workflows, enabling automation of administrative workstreams so SDRs can focus on high-value buyer conversations.</div>\n<div>&nbsp;</div>\n<div>This role reports to the Head of Global Sales Development.</div>","descriptionBodyPlain":"We’re looking for an Inbound SDR Manager to lead our inbound SDR team responsible for North America and Latin America Direct and MSP business.\n\nThis is a high-impact inbound leadership role focused on speed-to-lead, qualification excellence, conversion optimization, and AI-powered agentic workflow and automation.\n \nYou will lead a team of inbound SDRs responsible for converting demo requests, free trials, marketing-generated leads, and product-led growth signals into a highly qualified pipeline for the sales organization.\n \nIn addition to traditional people leadership responsibilities, this role will help drive the evolution of our inbound engine through Agentic AI workflows, enabling automation of administrative workstreams so SDRs can focus on high-value buyer conversations.\n \nThis role reports to the Head of Global Sales Development.\n","hostedUrl":"https://jobs.lever.co/jumpcloud/ebe8b854-0add-4e18-b05d-8f02ac714425","applyUrl":"https://jobs.lever.co/jumpcloud/ebe8b854-0add-4e18-b05d-8f02ac714425/apply"},{"additionalPlain":"#LI-\n\n\nWhere you’ll be working/Location:\nJumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nThis role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.  \n \nLanguage: \nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud®? \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<h6>#LI-</h6><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">Why JumpCloud®? </span></strong></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Customer Success","location":"Mexico City, Mexico - Remote","team":"Sales Engineering","allLocations":["Mexico City, Mexico - Remote"]},"createdAt":1776725493756,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nAbout the Team: \n\nThe Sales Engineering team is rapidly expanding to support our sales functions and equip our salespeople with the technical resources they need to help drive revenue growth. The Pre-Sales Engineering team is responsible for providing technical expertise and consulting to organizations during their evaluation and to help show the value of JumpCloud solutions. \n","description":"<div>\n<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div><div><br></div><h3>About the Team:&nbsp;</h3>\n<p><br>The Sales Engineering team is rapidly expanding to support our sales functions and equip our salespeople with the technical resources they need to help drive revenue growth. The Pre-Sales Engineering team is responsible for providing technical expertise and consulting to organizations during their evaluation and to help show the value of JumpCloud solutions.&nbsp;</p>","id":"ce2ce931-af22-45b1-8194-224576314ad5","lists":[{"text":"What you’ll be doing:","content":"\n<li>\n<p>Acting as the technical trusted advisor to provide consultative support for organizations evaluating the JumpCloud platform</p>\n</li>\n<li>\n<p>Providing tailored product demonstrations</p>\n</li>\n<li>\n<p>Uncovering customer pain points and challenges and aligning JumpCloud solutions to those challenges</p>\n</li>\n<li>\n<p>Support direct and partner sales teams with product related questions and skill development</p>\n</li>\n<li>\n<p>Building relationships with partners through technical enablement and co-selling</p>\n</li>\n<li>\n<p>Assist prospects with setup and configuration of free trials</p>\n</li>\n<li>\n<p>Provide technical Q&amp;A to prospects as they progress through trial</p>\n</li>\n<li>\n<p>Assess prospect readiness to enter a formal sales cycle</p>\n</li>\n<li>\n<p>Understand implementation best practices to advise on the quickest customer time to value</p>\n</li>\n<li>\n<p>Identify common technical issues and themes that could be addressed through product development, automation and/or self-serve</p>\n</li>\n<li>\n<p>Provide evaluation framework for prospects to follow in their POV</p>\n</li>\n"},{"text":"We’re looking for:","content":"<div>\n\n<li>\n<p>Excellent written and verbal communications skills</p>\n</li>\n<li>\n<p>Ability to make the complex simple</p>\n</li>\n<li>\n<p>Comfortable speaking with technical evaluators and IT leaders, and adjusting talk-track to match the audience</p>\n</li>\n<li>\n<p>Desire and ability to learn new complex concepts</p>\n</li>\n\n</div>"},{"text":"Preferred Qualifications:","content":"<div>\n\n<li>\n<p>2-5 years experience in a technical Sales Engineering or similar role&nbsp;</p>\n</li>\n<li>\n<p>Strong knowledge of Cloud/SaaS technologies</p>\n</li>\n<li>\n<p>Strong understanding of Active Directory environments</p>\n</li>\n<li>\n<p>Understanding of network architecture</p>\n</li>\n<li>\n<p>Knowledgeable in industry standard authentication and authorization protocols e.g. SAML, OIDC/OAuth, LDAP, RADIUS</p>\n</li>\n<li>\n<p>Familiarity with MDM, RMM, or similar endpoint solutions</p>\n</li>\n<li>\n<p>Familiarity with MFA technologies such as TOTP, WebAuthn</p>\n</li>\n<li>\n<p>Experience configuring and deploying identity and/or directory solutions</p>\n</li>\n<li>\n<p>Experience with basic scripting languages such as bash/Powershell</p>\n</li>\n<li>\n<p>Experience with API integration and automation</p>\n</li>\n<li>\n<p>Experience with both direct and channel/partner sales cycles</p>\n</li>\n<li>\n<p>Must be fluent professionally (written and spoken) in Spanish and English</p>\n</li>\n\n</div>"}],"text":"Sales Engineer - Mexico","country":"MX","workplaceType":"remote","opening":"<div>\n<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<h3>About the Team:&nbsp;</h3>\n<p><br>The Sales Engineering team is rapidly expanding to support our sales functions and equip our salespeople with the technical resources they need to help drive revenue growth. The Pre-Sales Engineering team is responsible for providing technical expertise and consulting to organizations during their evaluation and to help show the value of JumpCloud solutions.&nbsp;</p>","descriptionBodyPlain":"About the Team: \n\nThe Sales Engineering team is rapidly expanding to support our sales functions and equip our salespeople with the technical resources they need to help drive revenue growth. The Pre-Sales Engineering team is responsible for providing technical expertise and consulting to organizations during their evaluation and to help show the value of JumpCloud solutions. \n","hostedUrl":"https://jobs.lever.co/jumpcloud/ce2ce931-af22-45b1-8194-224576314ad5","applyUrl":"https://jobs.lever.co/jumpcloud/ce2ce931-af22-45b1-8194-224576314ad5/apply"},{"additionalPlain":"Where you’ll be working/Location:\nJumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nYou must be located in and authorized to work in the country noted in the job description to be considered for this role. \n \nPlease note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.\n \nLanguage: \nJumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud's three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.   \n \nJumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\" \n \n#LI-Remote #BI-Remote\n","additional":"<div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">You must be located in and authorized to work in the country noted in the job description to be considered for this role.&nbsp;</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud's three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.&nbsp; Please note JumpCloud is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 16px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Security","location":"Mexico City, Mexico - Remote","team":"Security Engineering","allLocations":["Mexico City, Mexico - Remote","Guadalajara, Mexico - Remote","Monterrey, Mexico - Remote","Puebla, Mexico - Remote"]},"createdAt":1780003225700,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nAbout the team:\nAs a Security Engineer on the DevSecOps Team, you will be responsible for designing and developing software solutions for protecting data and infrastructure deployed into the cloud. The Security organization is composed of SecOps, GRC, and DevSecOps functions, but all functions work closely together so you will be exposed to many different security areas.\n","description":"<div>\n<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div><div><br></div><div>\n<h3><strong>About the team:</strong></h3>\n<p>As a Security Engineer on the DevSecOps Team, you will be responsible for designing and developing software solutions for protecting data and infrastructure deployed into the cloud. The Security organization is composed of SecOps, GRC, and DevSecOps functions, but all functions work closely together so you will be exposed to many different security areas.</p>\n</div>","id":"d9eebcd2-0ec8-41f9-9545-ec88979f1262","lists":[{"text":"What you will be doing:","content":"<div>\n\n<li>\n<p><strong>Infrastructure &amp; Automation:</strong> Build and maintain infrastructure, including custom software and vendor integrations, to support Engineering’s Security needs (Product Security and Infrastructure Security).</p>\n</li>\n<li>\n<p><strong>Cloud Access Engineering:</strong> Design and implement secure, automated self-service workflows for cloud infrastructure access and privilege escalation (AWS/GCP).</p>\n</li>\n<li>\n<p><strong>Detection &amp; Logging:</strong> Manage security infrastructure and SIEM configurations via Infrastructure as Code (Terraform) to ensure a highly auditable detection environment. Build and manage high-volume security data pipelines to ensure forensic logs are retained efficiently and cost-effectively.</p>\n</li>\n<li>\n<p><strong>Vulnerability &amp; Posture Management:</strong> Help design, overhaul, and improve custom vulnerability aggregation systems to streamline remediation efforts. Manage and tune Cloud Security Posture Management (CSPM) and container security platforms to ensure optimal coverage and reduce alert fatigue.</p>\n</li>\n<li>\n<p><strong>Software Supply Chain &amp; AppSec:</strong> Integrate and manage Software Supply Chain Security tooling to protect our developer ecosystem. Partner with Engineering to scale our threat modeling program, including developing automated and AI-assisted threat modeling pipelines built directly into the developer workflow.</p>\n</li>\n\n</div>"},{"text":"Necessary skills:","content":"<div>\n\n<li>\n<p>4 years of software engineering experience with a strong interest or background in security engineering</p>\n</li>\n<li>\n<p>Proficient in writing Golang or Python (more than simple scripts)</p>\n</li>\n<li>\n<p>Experience with either AWS or GCP</p>\n</li>\n<li>\n<p>Experience with Terraform</p>\n</li>\n<li>\n<p>Experience with GitHub Actions</p>\n</li>\n<li>\n<p>Excellent written and oral communication</p>\n</li>\n\n</div>"},{"text":"Personal characteristics we are looking for:","content":"<div>\n\n<li>\n<p>Views security as an enabler, not an inhibitor to innovation</p>\n</li>\n<li>\n<p>Results oriented and self driven</p>\n</li>\n<li>\n<p>High level of integrity</p>\n</li>\n<li>\n<p>Ownership and accountability</p>\n</li>\n<li>\n<p>Clear communication</p>\n</li>\n<li>\n<p>Creative problem solver</p>\n</li>\n<li>\n<p>Passionate about security</p>\n</li>\n\n</div>"},{"text":"Role requirements:","content":"<div>\n\n<li>\n<p>You must be available for on-call (after hours) duties for any internal tools/services this team owns</p>\n</li>\n<li>\n<p>Serve as a responder in the on-call rotation for security incidents and alert triage.</p>\n</li>\n\n</div>"}],"text":"Security Engineer, DevSecOps - Mexico","country":"MX","workplaceType":"remote","opening":"<div>\n<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<div>\n<h3><strong>About the team:</strong></h3>\n<p>As a Security Engineer on the DevSecOps Team, you will be responsible for designing and developing software solutions for protecting data and infrastructure deployed into the cloud. The Security organization is composed of SecOps, GRC, and DevSecOps functions, but all functions work closely together so you will be exposed to many different security areas.</p>\n</div>","descriptionBodyPlain":"About the team:\nAs a Security Engineer on the DevSecOps Team, you will be responsible for designing and developing software solutions for protecting data and infrastructure deployed into the cloud. The Security organization is composed of SecOps, GRC, and DevSecOps functions, but all functions work closely together so you will be exposed to many different security areas.\n","hostedUrl":"https://jobs.lever.co/jumpcloud/d9eebcd2-0ec8-41f9-9545-ec88979f1262","applyUrl":"https://jobs.lever.co/jumpcloud/d9eebcd2-0ec8-41f9-9545-ec88979f1262/apply"},{"additionalPlain":"In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $175,000 - $210,000, including base salary and any related bonuses or commissions. \nIn the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.\n\n\nWhere you’ll be working/Location:\nJumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nAll roles posted in United States locations require that you be located within one of the 50 U.S. States.  Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S.  If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.\n \nThis role is remote in the United States of America. You must be located in and authorized to work in the USA to be considered for this role. \n \nWhy JumpCloud®? \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\" \n \n#LI-Remote #BI-Remote\n","additional":"<div>\n<p>In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $175,000 - $210,000, including base salary and any related bonuses or commissions.&nbsp;</p>\n<p>In the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.</p>\n</div><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">All roles posted in United States locations require that you be located within one of the 50 U.S. States.&nbsp; Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S.&nbsp; If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">This role is remote in the United States of America. You must be located in and authorized to work in the USA to be considered for this role. </strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Why</strong></span><strong><span style=\"font-size: 18px;\"> J</span></strong><span style=\"font-size: 18px;\"><strong>u</strong></span><strong><span style=\"font-size: 18px;\">mpC</span></strong><span style=\"font-size: 18px;\"><strong>lo</strong></span><strong><span style=\"font-size: 18px;\">ud®? </span></strong></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Engineering","location":"Atlanta, GA - Remote","team":"Software Engineering","allLocations":["Atlanta, GA - Remote","Denver, CO - Remote","Austin, TX - Remote","Miami, FL - Remote"]},"createdAt":1777328874346,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nAbout the Role\n\nAs a Senior Engineering Manager for Devices, you won't just manage teams, you will be a primary architect of our engineering culture. You will lead a critical sub-organization responsible for the backbone of our device management platform. We are looking for a leader who possesses deep technical intuition, a passion for operational excellence, and the ability to mentor high-level talent while partnering with executive leadership to define the future of our product.\n\nYou will be responsible to build out features, help drive architecture, define best practices and enable product quality. You are required to guide the engineering teams reporting to you to make things happen and excel. In this process, you will have influence over engineering practices in addition to product strategy and execution.\n\nYou will have the opportunity to play a key role in the success and development of our engineering teams in addition to growing your own career. We are seeking a technically enabled leader who is passionate about building great products and high performing teams. \n","description":"<div>\n<div>\n<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>\n</div><div><br></div><h3><strong>About the Role</strong></h3>\n<p><br>As a <strong>Senior Engineering Manager for Devices</strong>, you won't just manage teams, you will be a primary architect of our engineering culture. You will lead a critical sub-organization responsible for the backbone of our device management platform. We are looking for a leader who possesses deep technical intuition, a passion for operational excellence, and the ability to mentor high-level talent while partnering with executive leadership to define the future of our product.</p>\n<p><br>You will be responsible to build out features, help drive architecture, define best practices and enable product quality. You are required to guide the engineering teams reporting to you to make things happen and excel. In this process, you will have influence over engineering practices in addition to product strategy and execution.</p>\n<p><br>You will have the opportunity to play a key role in the success and development of our engineering teams in addition to growing your own career. We are seeking a technically enabled leader who is passionate about building great products and high performing teams.&nbsp;</p>","id":"4449f77d-4dda-4952-baca-f04f06a336a1","lists":[{"text":"In this role, you will:","content":"<div>\n\n<li>\n<p>As part of the Devices Engineering team, and as part of the engineering team as a whole here at JumpCloud, you will be responsible for managing and guiding multiple global engineering teams reporting to you.</p>\n</li>\n<li>\n<p>Set and maintain the technical bar for the Devices Management group. Drive high engineering standards across the organization, including rigorous architectural reviews, automated testing strategies, and operational excellence.</p>\n</li>\n<li>\n<p>Partner with Product and Design leadership to define the strategic vision. You will translate complex business requirements into high-level technical execution plans that balance aggressive delivery with technical sustainability.</p>\n</li>\n<li>\n<p>Drive the adoption of AI-assisted engineering workflows to measurably improve developer velocity and reduce routine boilerplate work.</p>\n</li>\n<li>\n<p>Identify and resolve systemic organizational bottlenecks. You will be responsible for optimizing the SDLC, improving developer velocity, and utilizing data (such as DORA metrics) to drive continuous improvement in team performance.</p>\n</li>\n<li>\n<p>As an active member of the engineering leadership team, you will partner with your peers and other teams to build, lead, and inspire a world class engineering organization.</p>\n</li>\n\n</div>"},{"text":"What we are looking for:","content":"<div>\n\n<li>\n<p>8+ years of experience in engineering leadership, with at least 3+ years managing multiple teams or a sub-organization of 10+ engineers</p>\n</li>\n<li>\n<p>Experience leading and building software engineering teams developing on top of public clouds, like AWS, GCP, or Azure</p>\n</li>\n<li>\n<p>Demonstrated track record of developing leadership talent (mentoring Senior engineers into Lead, Staff or Manager roles)</p>\n</li>\n<li>\n<p>Proven ability to lead and empower high-level Individual Contributors (Staff+). You know how to leverage their technical expertise to drive strategy while providing them with the organizational support and air cover they need to execute</p>\n</li>\n<li>\n<p>Experience implementing AI-assisted engineering workflows (e.g., Copilot, automated code reviews, AI-generated unit tests) and can demonstrate how these tools have measurably improved team throughput and code quality</p>\n</li>\n<li>\n<p>Track record of leading and driving team and/or organizational projects/initiatives to successful, on-time completion and/or delivery</p>\n</li>\n<li>\n<p>Strong understanding of software engineering principles and techniques</p>\n</li>\n<li>\n<p>Track record of Software-as-a-Service Ownership, and strong proponent of Reliability Principles&nbsp;</p>\n</li>\n<li>\n<p>Hands-on experience working with agile teams</p>\n</li>\n<li>\n<p>Ability to work and communicate effectively with other engineering managers, and both technical and non-technical business stakeholders</p>\n</li>\n<li>\n<p>Ability to quickly integrate new technologies and industry best practices into your skill sets</p>\n</li>\n<li>\n<p>Experience managing cross-functional teams including Software and Quality Engineers</p>\n</li>\n<li>\n<p>Strong track record in finding, hiring, growing, and retaining High Performing Engineers&nbsp;</p>\n</li>\n<li>\n<p>Proven ability to thrive in a fast-moving, team-oriented, collaborative environment</p>\n</li>\n<li>\n<p>Track record of continuous improvement through innovation, delivery, process development, quality, etc.</p>\n</li>\n<li>\n<p>Experience leading geographically diverse engineering teams in today’s remote first work environment</p>\n</li>\n\n</div>"},{"text":"Bonus points if you have experience with:","content":"<div>\n\n<li>\n<p>Commercial software development in a variety of languages and operating systems technologies (Golang, C++, Python, Java, Kernels, OS libraries, etc.)</p>\n</li>\n<li>\n<p>MacOS or Windows development, including working with native libraries and frameworks</p>\n</li>\n<li>\n<p>Strong technical foundation in software engineering design principles</p>\n</li>\n\n</div>"}],"text":"Senior Engineering Manager, Devices - United States","country":"US","workplaceType":"remote","opening":"<div>\n<div>\n<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>\n</div>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<h3><strong>About the Role</strong></h3>\n<p><br>As a <strong>Senior Engineering Manager for Devices</strong>, you won't just manage teams, you will be a primary architect of our engineering culture. You will lead a critical sub-organization responsible for the backbone of our device management platform. We are looking for a leader who possesses deep technical intuition, a passion for operational excellence, and the ability to mentor high-level talent while partnering with executive leadership to define the future of our product.</p>\n<p><br>You will be responsible to build out features, help drive architecture, define best practices and enable product quality. You are required to guide the engineering teams reporting to you to make things happen and excel. In this process, you will have influence over engineering practices in addition to product strategy and execution.</p>\n<p><br>You will have the opportunity to play a key role in the success and development of our engineering teams in addition to growing your own career. We are seeking a technically enabled leader who is passionate about building great products and high performing teams.&nbsp;</p>","descriptionBodyPlain":"About the Role\n\nAs a Senior Engineering Manager for Devices, you won't just manage teams, you will be a primary architect of our engineering culture. You will lead a critical sub-organization responsible for the backbone of our device management platform. We are looking for a leader who possesses deep technical intuition, a passion for operational excellence, and the ability to mentor high-level talent while partnering with executive leadership to define the future of our product.\n\nYou will be responsible to build out features, help drive architecture, define best practices and enable product quality. You are required to guide the engineering teams reporting to you to make things happen and excel. In this process, you will have influence over engineering practices in addition to product strategy and execution.\n\nYou will have the opportunity to play a key role in the success and development of our engineering teams in addition to growing your own career. We are seeking a technically enabled leader who is passionate about building great products and high performing teams. \n","hostedUrl":"https://jobs.lever.co/jumpcloud/4449f77d-4dda-4952-baca-f04f06a336a1","applyUrl":"https://jobs.lever.co/jumpcloud/4449f77d-4dda-4952-baca-f04f06a336a1/apply"},{"additionalPlain":"In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $150,000 - $175,000 on target earnings, including base salary and any related bonuses or commissions. \nIn the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.\n \n \n#LI-MH1\n\n\nWhere you’ll be working/Location:\nJumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. \n \nAll roles posted in United States locations do require that you be located within one of the 50 U.S. States.  Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S.  If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.\n \nLanguage: \nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. \n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<div>\n<p>In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $150,000 - $175,000 on target earnings, including base salary and any related bonuses or commissions.&nbsp;</p>\n<p>In the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.</p>\n</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>#LI-MH1</div><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">All roles posted in United States locations do require that you be located within one of the 50 U.S. States.&nbsp; Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S.&nbsp; If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">Language: </span></strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"People","location":"Denver, CO - Remote","team":"Customer Education Services","allLocations":["Denver, CO - Remote"]},"createdAt":1780432119994,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nWe are looking for a powerhouse Sales Enablement Leader who lives and breathes sales excellence. You aren't just an administrator; you are a high-performing sales veteran who is passionate about driving Sales Acumen and mastering the Sales Process. You thrive on the front lines, acting as the \"translator\" between Product Marketing and the Field to bridge the gap between \"closing the deal\" and \"growing lifetime value.\"\n \nThe ideal candidate is a forward-thinking architect who thinks outside the box. You are at your best when you are out in the field, listening to calls, engaging with the sales team, and delivering high-energy live training that inspires and motivates. You will lead a dedicated team to make an immediate impact, leveraging AI and automation to revolutionize how our revenue-generating teams operate.\n","description":"<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3><div><br></div><div>We are looking for a powerhouse <strong>Sales Enablement Leader </strong>who lives and breathes sales excellence. You aren't just an administrator; you are a <strong>high-performing sales veteran</strong> who is passionate about driving <strong>Sales Acumen</strong> and mastering the <strong>Sales Process</strong>. You thrive on the front lines, acting as the \"translator\" between Product Marketing and the Field to bridge the gap between \"closing the deal\" and \"growing lifetime value.\"</div>\n<div>&nbsp;</div>\n<div>The ideal candidate is a forward-thinking architect who thinks outside the box. You are at your best when you are out in the field, listening to calls, engaging with the sales team, and delivering high-energy live training that inspires and motivates. You will lead a dedicated team to make an immediate impact, leveraging AI and automation to revolutionize how our revenue-generating teams operate.</div>","id":"7d0df511-c39b-4a49-bc5e-fe8a687c46cc","lists":[{"text":"Key Responsibilities:","content":"<div>\n\n<li><strong>Team Leadership</strong>: Manage and inspire a small, high-impact sales enablement team (2-3 direct reports), fostering a culture of continuous improvement and sales excellence.</li>\n<li><strong>Front-Line Coaching</strong>: Lead full sales process deal reviews, live call reviews, and clinics focused on core sales skills: Discovery, Negotiation, and Objection Handling. You are expected to be deeply embedded with the team, providing real-time, actionable feedback to elevate sales execution.</li>\n<li><strong>MEDDICC Mastery</strong>: Act as the North Star for qualification and deal execution. Embed <strong>MEDDPICC</strong> across the entire customer lifecycle—from AE deal qualification to CSM health-scoring.</li>\n<li><strong>AI &amp; Automation Strategy</strong>: Architect and implement a forward-thinking AI strategy. You will align AI tools and automation to drive efficiency in content development, learner engagement, and the overall sales process.</li>\n<li><strong>Full-Lifecycle Program Management</strong>: Design and operationalize enablement programs for the entire customer journey, ensuring a unified value language from initial prospect to long-term partner.</li>\n<li><strong>Strategic PMM Partnership</strong>: Act as the primary enablement stakeholder for Product Marketing. You will \"field-proof\" messaging, ensuring that product launches and competitive intelligence are translated into actionable sales plays, discovery questions, and objection-handling scripts.</li>\n<li><strong>Content Architecture &amp; Design</strong>: Collaborate with Instructional Designers and Sales Content Creators to build engaging, modern learning paths. You provide the \"what\" (the sales expertise and MEDDPICC application), while they provide the \"how\" (e.g., SCORM modules, interactive workbooks, and video-based micro-learning).</li>\n<li><strong>Asset Lifecycle Management</strong>: Partner with Content teams to ensure the Sales Asset Management (SAM) tool is populated with high-utility, up-to-date content that reflects current market conditions and product capabilities.</li>\n\n</div>"},{"text":"Requirements:","content":"\n<li><strong>Quota-Carrying Experience: </strong>Must have a proven track record of “carrying a bag” as a frontline quota-carrying sales professional (AE, AM, or equivalent), ensuring a deep, firsthand empathy and understanding of the modern sales cycle, deal pressures, and buyer psychology</li>\n<li><strong>SaaS Sales Pedigree:</strong> 6+ years in B2B SaaS sales (Commercial or Enterprise). You must have a proven track record of winning and managing complex, multi-stakeholder deals.</li>\n<li><strong>Enablement Leadership</strong>: 3+ years in Sales Enablement or Sales Management. Experience managing programs that cover the full sales-to-success lifecycle (AE, AM, and CSM) is required.</li>\n<li>I<strong>nspirational Facilitator:</strong> Expert-level facilitation skills with the ability to command a room of senior sellers and motivate them toward peak performance.</li>\n<li><strong>Advanced MEDDPICC Application:</strong> Practical, hands-on experience implementing or coaching MEDDPICC in a live sales environment, with the ability to operationalize it beyond simple qualification into full customer lifecycle strategy.</li>\n<li><strong>Forward-Thinking Tech Skills</strong>: Advanced proficiency in Salesforce, Conversation Intelligence (Gong), and LMS platforms. You should be genuinely excited about the impact of Sales AI and automation.</li>\n<li><strong>Analytical Mindset</strong>: Proven ability to use performance data to diagnose funnel gaps and iterate on programs to improve win rates and NRR.</li>\n"},{"text":"Nice to Haves: ","content":"\n<li>Domain-relevant experience supporting IT, security, identity, or device management markets.</li>\n<li>Experience with value-based selling frameworks.</li>\n<li>Familiarity with instructional design principles (ADDIE or SAM) to better collaborate with the content team.</li>\n"},{"text":"Role Impact: ","content":"\n<li><strong>Standardized Excellence</strong>: Establish a common language (MEDDPICC) that leads to higher forecast accuracy and seamless handoffs.</li>\n<li><strong>Operational Efficiency:</strong> Leverage AI and automation to reduce the \"noise\" for sellers, allowing them to focus on high-value activities.</li>\n<li><strong>Measurable Growth</strong>: Drive a direct lift in new business win rates and net retention (NRR) through a better-equipped revenue team.</li>\n<li><strong>Unified Culture</strong>: Close the feedback loop between the field and corporate, ensuring the voice of the customer informs every training asset.</li>\n"}],"text":"Senior Sales Enablement Program Manager - United States","country":"US","workplaceType":"remote","opening":"<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<div>We are looking for a powerhouse <strong>Sales Enablement Leader </strong>who lives and breathes sales excellence. You aren't just an administrator; you are a <strong>high-performing sales veteran</strong> who is passionate about driving <strong>Sales Acumen</strong> and mastering the <strong>Sales Process</strong>. You thrive on the front lines, acting as the \"translator\" between Product Marketing and the Field to bridge the gap between \"closing the deal\" and \"growing lifetime value.\"</div>\n<div>&nbsp;</div>\n<div>The ideal candidate is a forward-thinking architect who thinks outside the box. You are at your best when you are out in the field, listening to calls, engaging with the sales team, and delivering high-energy live training that inspires and motivates. You will lead a dedicated team to make an immediate impact, leveraging AI and automation to revolutionize how our revenue-generating teams operate.</div>","descriptionBodyPlain":"We are looking for a powerhouse Sales Enablement Leader who lives and breathes sales excellence. You aren't just an administrator; you are a high-performing sales veteran who is passionate about driving Sales Acumen and mastering the Sales Process. You thrive on the front lines, acting as the \"translator\" between Product Marketing and the Field to bridge the gap between \"closing the deal\" and \"growing lifetime value.\"\n \nThe ideal candidate is a forward-thinking architect who thinks outside the box. You are at your best when you are out in the field, listening to calls, engaging with the sales team, and delivering high-energy live training that inspires and motivates. You will lead a dedicated team to make an immediate impact, leveraging AI and automation to revolutionize how our revenue-generating teams operate.\n","hostedUrl":"https://jobs.lever.co/jumpcloud/7d0df511-c39b-4a49-bc5e-fe8a687c46cc","applyUrl":"https://jobs.lever.co/jumpcloud/7d0df511-c39b-4a49-bc5e-fe8a687c46cc/apply"},{"additionalPlain":"#LI-MS1\n\n\nWhere you’ll be working/Location:\nJumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nThis role is remote in the country of Turkey / Türkiye. You must be located in and authorized to work in Turkey / Türkiye to be considered for this role. \n \nLanguage: \nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<h6>#LI-MS1</h6><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">This role is remote in the country of Turkey / Türkiye. You must be located in and authorized to work in Turkey / Türkiye to be considered for this role. </strong></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Engineering","location":"Ankara, Türkiye - Remote","team":"Software Engineering","allLocations":["Ankara, Türkiye - Remote"]},"createdAt":1776443199444,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nAbout the Role\n JumpCloud is seeking a Senior Software Engineer to join our newly formed AI Platform team. As a founding member, you’ll have a huge say in our technical direction and a chance to mentor others as we grow. \nYou will bridge the gap between cutting-edge LLM research and production-grade engineering. Your mission is to design and build the end-to-end architecture for JumpCloud’s AI platform—spanning model orchestration, tool integration, and real-time decision systems..This is a unique opportunity for an experienced and ambitious engineer to move beyond simple integration and build a scalable platform that empowers our entire engineering organization to ship agentic AI solutions solving real-world security and IT problems.\n\n\n\n\n","description":"<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3><div><br></div><h3>About the Role</h3>\n<p>&nbsp;JumpCloud is seeking a Senior Software Engineer to join our newly formed AI Platform team. As a founding member, you’ll have a huge say in our technical direction and a chance to mentor others as we grow.&nbsp;</p>\n<p>You will bridge the gap between cutting-edge LLM research and production-grade engineering. Your mission is to design and build the end-to-end architecture for JumpCloud’s AI platform—spanning model orchestration, tool integration, and real-time decision systems..This is a unique opportunity for an experienced and ambitious engineer to move beyond simple integration and build a scalable platform that empowers our entire engineering organization to ship agentic AI solutions solving real-world security and IT problems.</p>\n<p><br><br></p>\n<p><br><br></p>","id":"5220a382-1b53-4da0-a781-e3346457a949","lists":[{"text":"In this role, you will: ","content":"\n<li>\n<p><strong>Lead the Vision:</strong> Drive the strategy, planning, and roadmap for our AI platform, identifying key opportunities to integrate AI into every stage of the product development lifecycle.</p>\n</li>\n<li>\n<p><strong>Architect and Build</strong>: Design, develop, and maintain a robust and scalable AI platform. This includes creating and managing intelligent agents to automate tasks in areas such as requirements gathering, story creation, development, testing, CI/CD, and observability.</p>\n</li>\n<li>\n<p><strong>End-to-End Ownership</strong>: Take full ownership of AI initiatives, from initial ideation and proof-of-concept to deployment, monitoring, and ongoing support.</p>\n</li>\n<li>\n<p><strong>Mentor and Collaborate</strong>: Serve as a technical leader and mentor to other engineers, evangelizing AI best practices and collaborating with product managers, designers, and other engineering teams.</p>\n</li>\n<li>\n<p><strong>Drive Operational Excellence</strong>: Ensure the AI platform is reliable, observable, and secure. Develop and maintain robust CI/CD pipelines, monitoring systems, and incident response protocols.</p>\n</li>\n<li>\n<p><strong>Customer-Centric Mindset</strong>: Work closely with customer support and product teams to address customer escalations and use feedback to improve AI-driven solutions.</p>\n</li>\n"},{"text":"You have: ","content":"<div>\n\n<li>\n<p><strong>6-8+ years of experience</strong> in software engineering, with a significant focus on building and scaling platforms.</p>\n</li>\n<li>\n<p><strong>Deep Expertise in AI</strong>: Proven experience in designing, building, and deploying machine learning models and AI-driven systems in a production environment.</p>\n</li>\n<li>\n<p><strong>Platform Engineering</strong>: Strong background in platform engineering, including building reusable services, APIs, and infrastructure to support multiple teams.</p>\n</li>\n<li>\n<p><strong>Full-Stack Proficiency</strong>: Experience across the entire software development lifecycle, from requirements gathering and design to development, testing, and deployment.</p>\n</li>\n<li>\n<p><strong>Agent-Based Systems</strong>: Hands-on experience creating and managing intelligent agents or similar automated systems to perform specific tasks.</p>\n</li>\n<li>\n<p><strong>Cloud and DevOps</strong>: Extensive experience with cloud platforms (e.g., AWS, GCP, Azure) and modern DevOps practices, including CI/CD, Infrastructure as Code (IaC), and observability tools.</p>\n</li>\n<li>\n<p><strong>Strong Communication</strong>: Excellent communication and collaboration skills, with the ability to influence technical and business strategy.</p>\n</li>\n<li>\n<p><strong>Problem-Solving</strong>: A pragmatic and innovative problem-solver who can navigate ambiguity and deliver high-quality solutions.</p>\n</li>\n\n</div>"}],"text":"Senior Software Engineer, AI Platform - Türkiye","country":"TR","workplaceType":"remote","opening":"<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<h3>About the Role</h3>\n<p>&nbsp;JumpCloud is seeking a Senior Software Engineer to join our newly formed AI Platform team. As a founding member, you&rsquo;ll have a huge say in our technical direction and a chance to mentor others as we grow.&nbsp;</p>\n<p>You will bridge the gap between cutting-edge LLM research and production-grade engineering. Your mission is to design and build the end-to-end architecture for JumpCloud&rsquo;s AI platform&mdash;spanning model orchestration, tool integration, and real-time decision systems..This is a unique opportunity for an experienced and ambitious engineer to move beyond simple integration and build a scalable platform that empowers our entire engineering organization to ship agentic AI solutions solving real-world security and IT problems.</p>\n<p><br><br></p>\n<p><br><br></p>","descriptionBodyPlain":"About the Role\n JumpCloud is seeking a Senior Software Engineer to join our newly formed AI Platform team. As a founding member, you’ll have a huge say in our technical direction and a chance to mentor others as we grow. \nYou will bridge the gap between cutting-edge LLM research and production-grade engineering. Your mission is to design and build the end-to-end architecture for JumpCloud’s AI platform—spanning model orchestration, tool integration, and real-time decision systems..This is a unique opportunity for an experienced and ambitious engineer to move beyond simple integration and build a scalable platform that empowers our entire engineering organization to ship agentic AI solutions solving real-world security and IT problems.\n\n\n\n\n","hostedUrl":"https://jobs.lever.co/jumpcloud/5220a382-1b53-4da0-a781-e3346457a949","applyUrl":"https://jobs.lever.co/jumpcloud/5220a382-1b53-4da0-a781-e3346457a949/apply"},{"additionalPlain":"#LI-PD1\n\n\nWhere you’ll be working/Location:\nJumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nYou must be located in and authorized to work in the country noted in the job description to be considered for this role. \n \nPlease note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.\n \nLanguage: \nJumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud's three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.   \n \nJumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\" \n \n#LI-Remote #BI-Remote\n","additional":"<div>#LI-PD1</div><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">You must be located in and authorized to work in the country noted in the job description to be considered for this role.&nbsp;</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud's three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.&nbsp; Please note JumpCloud is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 16px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Engineering","location":"Bangalore - India","team":"Software Engineering","allLocations":["Bangalore - India","Delhi, India - Remote","Hyderabad, India - Remote","Mumbai, India - Remote","Pune, India - Remote"]},"createdAt":1769461666285,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nDo you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up.\n \nAbout the Role: \nJumpCloud is looking for an experienced Senior Software Engineer (L4) to join our growing Security Engineering organization. \n \nAs the identity landscape evolves, we are expanding our capabilities in Identity Threat Detection & Response (ITDR). You will be a key technical leader in building the next generation of our active defense platform—ingesting high-volume risk signals, analyzing threats in real-time, and automating the response to stop attacks. This role sits at the intersection of Distributed Systems, Data Engineering, and Cybersecurity. You will bridge the gap between \"Raw Data\" and \"Actionable Intelligence,\" building the infrastructure that powers our future Machine Learning models and empowers SOC analysts to hunt threats.\n","description":"<div>\n<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div><div><br></div><div><span style=\"font-size: 16px;\">Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Role: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is looking for </span><strong style=\"font-size: 16px;\">an experienced Senior Software Engineer</strong><span style=\"font-size: 16px;\"> (L4) to join our growing Security Engineering organization. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">As the identity landscape evolves, we are expanding our capabilities in </span><strong style=\"font-size: 16px;\">Identity Threat Detection &amp; Response (ITDR</strong><span style=\"font-size: 16px;\">). You will be a key technical leader in building the next generation of our active defense platform—ingesting high-volume risk signals, analyzing threats in real-time, and automating the response to stop attacks. This role sits at the intersection of </span><strong style=\"font-size: 16px;\">Distributed Systems, Data Engineering, and Cybersecurity</strong><span style=\"font-size: 16px;\">. You will bridge the gap between \"Raw Data\" and \"Actionable Intelligence,\" building the infrastructure that powers our future Machine Learning models and empowers SOC analysts to hunt threats.</span></div>","id":"fec0f9d7-adcd-4be5-8659-cfd1b64e724e","lists":[{"text":"What you’ll be doing:","content":"\n<li><strong>Technical Leadership &amp; Architecture:</strong> Lead the high-level architecture and low-level design of new Go microservices. You will break down complex requirements, mentor other engineers, and collaborate with senior technical leaders to manage technical debt and feature detailing.</li>\n<li><strong>Build the Decision Engine:</strong> Architect the services that consume data from our risk engine (Kafka) and determine the appropriate system response in milliseconds. You will build modular components that can be shared internally.</li>\n<li><strong>\"Think Like a SOC Analyst\"</strong>: You will design API responses and data structures that provide deep context (scores, lineage, threat details) so IT Admins can investigate incidents without guessing.</li>\n<li><strong>Prepare the Runway for ML:</strong>&nbsp; Utilise Machine learning concepts to harness the inhouse data to build solutions for IT Admins.&nbsp;&nbsp;</li>\n<li><strong>Operational Excellence:</strong> Own your services in production. You will define SLIs/SLOs, manage database performance (Postgres/Redis), ensure high availability, and perform upgrades to keep up with modern security best practices.</li>\n<li><strong>Strategy &amp; Collaboration:</strong> Partner with the Platform Engineering team to define data contracts. You will help shape the future of our Identity Management services roadmap by participating in planning conversations with Product Managers.</li>\n"},{"text":"We’re looking for:","content":"\n<li><strong>8+ years</strong> of backend software development experience.</li>\n<li><strong>Expert Proficiency in Go (Golang)</strong>: You understand concurrency patterns, memory management, and how to build services that scale.</li>\n<li><strong>Event-Driven Architecture</strong>: Proven experience building systems that consume and produce messages via Kafka, Kinesis, or SQS.</li>\n<li><strong>Stream Processing:</strong> Experience with Apache Flink or Spark Streaming.</li>\n<li><strong>Database Fluency:</strong> Experience modeling data in both Relational (Postgres) and NoSQL (Redis/DynamoDB) stores.</li>\n<li><strong>Cloud Native: </strong>Deep experience with AWS services (Lambda, ECS/EKS) and Infrastructure-as-Code (Terraform).</li>\n<li><strong>ML Infrastructure Interest</strong>: You don't need to be a Data Scientist, but you have a working interest in MLOps or Model Serving. You are excited about building the \"pipes\" that put ML models into production.</li>\n"},{"text":"Bonus Points:","content":"\n<li><strong>SOC / SIEM Empathy</strong>: Experience building tools for Security Operations Centers. You understand concepts like \"False Positive Fatigue,\" \"Triage,\" and \"Incident Context.</li>\n<li><strong>Security &amp; Identity</strong>: Exposure to authentication standards (OAuth, OIDC, SAML) or experience building logic for Fraud/Risk engines.</li>\n<li><strong>Integrations:</strong> Experience integrating with third-party threat feeds (e.g., GeoIP, IP Reputation).</li>\n"},{"text":"Critical Subtasks:","content":"<div>\n\n<li>\n<p>Lead the high-level architecture and low-level design of new Go (Golang) microservices.</p>\n</li>\n<li>\n<p>Guide and mentor junior engineers, breaking down complex projects into executable tasks while managing technical debt.</p>\n</li>\n<li>\n<p>Build event-driven architectures and stream processing pipelines using Kafka, Kinesis, Flink, or Spark Streaming.</p>\n</li>\n<li>\n<p>Model complex data in both Relational (Postgres) and NoSQL (Redis/DynamoDB) stores.</p>\n</li>\n<li>\n<p>Manage and deploy cloud infrastructure using AWS services (Lambda, ECS/EKS) and Terraform.</p>\n</li>\n<li>\n<p>Adapt technical focus smoothly when pulled into other critical high-impact projects as the engineering roadmap requires.</p>\n</li>\n\n</div>"}],"text":"Senior Software Engineer, Security Engineering - India","country":"IN","workplaceType":"remote","opening":"<div>\n<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<div><span style=\"font-size: 16px;\">Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we&rsquo;re looking for best-in-class talent to help define the future of modern identity and device management from the ground up.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Role: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is looking for </span><strong style=\"font-size: 16px;\">an experienced Senior Software Engineer</strong><span style=\"font-size: 16px;\"> (L4) to join our growing Security Engineering organization. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">As the identity landscape evolves, we are expanding our capabilities in </span><strong style=\"font-size: 16px;\">Identity Threat Detection &amp; Response (ITDR</strong><span style=\"font-size: 16px;\">). You will be a key technical leader in building the next generation of our active defense platform&mdash;ingesting high-volume risk signals, analyzing threats in real-time, and automating the response to stop attacks. This role sits at the intersection of </span><strong style=\"font-size: 16px;\">Distributed Systems, Data Engineering, and Cybersecurity</strong><span style=\"font-size: 16px;\">. You will bridge the gap between \"Raw Data\" and \"Actionable Intelligence,\" building the infrastructure that powers our future Machine Learning models and empowers SOC analysts to hunt threats.</span></div>","descriptionBodyPlain":"Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up.\n \nAbout the Role: \nJumpCloud is looking for an experienced Senior Software Engineer (L4) to join our growing Security Engineering organization. \n \nAs the identity landscape evolves, we are expanding our capabilities in Identity Threat Detection & Response (ITDR). You will be a key technical leader in building the next generation of our active defense platform—ingesting high-volume risk signals, analyzing threats in real-time, and automating the response to stop attacks. This role sits at the intersection of Distributed Systems, Data Engineering, and Cybersecurity. You will bridge the gap between \"Raw Data\" and \"Actionable Intelligence,\" building the infrastructure that powers our future Machine Learning models and empowers SOC analysts to hunt threats.\n","hostedUrl":"https://jobs.lever.co/jumpcloud/fec0f9d7-adcd-4be5-8659-cfd1b64e724e","applyUrl":"https://jobs.lever.co/jumpcloud/fec0f9d7-adcd-4be5-8659-cfd1b64e724e/apply"},{"additionalPlain":"#LI-PD1\n\n\nWhere you’ll be working/Location:\nJumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nYou must be located in and authorized to work in the country noted in the job description to be considered for this role. \n \nPlease note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.\n \nLanguage: \nJumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud's three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.   \n \nJumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\" \n \n#LI-Remote #BI-Remote\n","additional":"<h6>#LI-PD1</h6><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">You must be located in and authorized to work in the country noted in the job description to be considered for this role.&nbsp;</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud's three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.&nbsp; Please note JumpCloud is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 16px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Engineering","location":"Bangalore, India - Remote","team":"Software Engineering","allLocations":["Bangalore, India - Remote"]},"createdAt":1776442778742,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nAbout the Role:\n \nAs we grow the JumpCloud Engineering team, we are hiring a Senior Engineering Manager to lead our Identity Security Posture Management (ISPM) development team in India.\nYou will be responsible to build out features, help drive architecture, define best practices and enable product quality. You are required to guide the engineering teams reporting to you to make things happen and excel. In this process, you will have influence over engineering practices in addition to product strategy and execution. You will be using AI tools to maximise the potential of the team as well as yourself.\nYou will have the opportunity to play a key role in the success and development of our engineering teams in addition to growing your own career. We are seeking a technically enabled leader who is passionate about building great products and high performing teams. \n","description":"<div>\n<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div><div><br></div><h3>About the Role:</h3>\n<p>&nbsp;</p>\n<p>As we grow the JumpCloud Engineering team, we are hiring a Senior Engineering Manager to lead our Identity Security Posture Management (ISPM) development team in India.</p>\n<p>You will be responsible to build out features, help drive architecture, define best practices and enable product quality. You are required to guide the engineering teams reporting to you to make things happen and excel. In this process, you will have influence over engineering practices in addition to product strategy and execution. You will be using AI tools to maximise the potential of the team as well as yourself.</p>\n<p>You will have the opportunity to play a key role in the success and development of our engineering teams in addition to growing your own career. We are seeking a technically enabled leader who is passionate about building great products and high performing teams.&nbsp;</p>","id":"c0bf1240-4f1c-4cee-b12b-c13fc4843d12","lists":[{"text":"The Problem Statement: The Invisible Identity Perimeter","content":"<div>\n<p>Modern enterprises no longer have a physical perimeter; identity is the new boundary. However, this boundary is currently fragmented, opaque, and highly volatile. IT Admins today are drowning in \"Identity Debt\"—stale accounts, over-privileged permissions, and hidden misconfigurations that remain invisible until they are exploited.</p>\n<p>The industry is reactive. At JumpCloud, we believe security should be proactive. The challenge is to build a platform that doesn't just manage identities but actively audits, predicts, and remediates risks across millions of objects in real-time. We need to turn \"Trust Nothing, Verify Everything\" from a slogan into a high-scale, event-driven reality</p>\n</div>"},{"text":"What you’ll be doing:","content":"\n<li>As part of the ISPM team, and as part of the engineering team as a whole here at JumpCloud,&nbsp; you will be responsible for managing and guiding the engineering teams reporting to you.</li>\n<li>You will interact effectively with the Staff and Principal engineers to build out features, help drive architecture, define best practices and enable product quality.</li>\n<li>You will have influence over our engineering practices in addition to product strategy and execution.&nbsp;</li>\n<li>As an active member of the engineering leadership team, you will partner with your peers and other teams to build, lead, and inspire a world class engineering organization.</li>\n<li>You will provide technical leadership and oversight of team activities in your areas of expertise.</li>\n<li>You will be responsible for hiring, on-boarding and mentoring a growing and diverse team of high potential team members.</li>\n"},{"text":"We’re looking for:","content":"<div>\n\n<li>5+ years of experience leading and building software engineering teams developing on top of public clouds, like AWS, GCP, or Azure and over all 12+ years of industry experience</li>\n<li>Experience managing a team of 8 or more members, performance management and building a successful team.</li>\n<li>Track record of leading and driving team and/or organizational projects/initiatives to successful, on-time completion and/or delivery</li>\n<li>Strong understanding of software engineering principles and techniques</li>\n<li>Track record of Software-as-a-Service Ownership, and strong proponent of Reliability Principles&nbsp;</li>\n<li>Hands-on experience working with agile teams</li>\n<li>Ability to work and communicate effectively with other engineering managers, and both technical and non-technical business stakeholders</li>\n<li>Ability to quickly integrate new technologies and industry best practices into your skill sets</li>\n<li>Experience managing cross-functional teams including Software and Quality Engineers</li>\n<li>Strong track record in finding, hiring, growing, and retaining High Performing Engineers&nbsp;</li>\n<li>Proven ability to thrive in a fast-moving, team-oriented, collaborative environment</li>\n<li>Track record of continuous improvement through innovation, delivery, process development, quality, etc.</li>\n<li>Experience leading geographically diverse engineering teams in today’s remote first work environment</li>\n<li>Exposure to AI Coding agents like Cursor, Claude or Copilot and AI tools like Gemini, Notebook LLM and effective usage of these for day to day work optimization.</li>\n<li>Exposure to cyber security concepts and developing such solutions.</li>\n\n</div>"}],"text":"Senior Software Engineering Manager, ISPM - India","country":"IN","workplaceType":"remote","opening":"<div>\n<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<h3>About the Role:</h3>\n<p>&nbsp;</p>\n<p>As we grow the JumpCloud Engineering team, we are hiring a Senior Engineering Manager to lead our Identity Security Posture Management (ISPM) development team in India.</p>\n<p>You will be responsible to build out features, help drive architecture, define best practices and enable product quality. You are required to guide the engineering teams reporting to you to make things happen and excel. In this process, you will have influence over engineering practices in addition to product strategy and execution. You will be using AI tools to maximise the potential of the team as well as yourself.</p>\n<p>You will have the opportunity to play a key role in the success and development of our engineering teams in addition to growing your own career. We are seeking a technically enabled leader who is passionate about building great products and high performing teams.&nbsp;</p>","descriptionBodyPlain":"About the Role:\n \nAs we grow the JumpCloud Engineering team, we are hiring a Senior Engineering Manager to lead our Identity Security Posture Management (ISPM) development team in India.\nYou will be responsible to build out features, help drive architecture, define best practices and enable product quality. You are required to guide the engineering teams reporting to you to make things happen and excel. In this process, you will have influence over engineering practices in addition to product strategy and execution. You will be using AI tools to maximise the potential of the team as well as yourself.\nYou will have the opportunity to play a key role in the success and development of our engineering teams in addition to growing your own career. We are seeking a technically enabled leader who is passionate about building great products and high performing teams. \n","hostedUrl":"https://jobs.lever.co/jumpcloud/c0bf1240-4f1c-4cee-b12b-c13fc4843d12","applyUrl":"https://jobs.lever.co/jumpcloud/c0bf1240-4f1c-4cee-b12b-c13fc4843d12/apply"},{"additionalPlain":"Where you’ll be working/Location:\nJumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nYou must be located in and authorized to work in the country noted in the job description to be considered for this role. \n \nPlease note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.\n \nLanguage: \nJumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud's three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.   \n \nJumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\" \n \n#LI-Remote #BI-Remote\n","additional":"<div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">You must be located in and authorized to work in the country noted in the job description to be considered for this role.&nbsp;</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud's three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.&nbsp; Please note JumpCloud is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 16px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Engineering","location":"Ankara, Türkiye - Remote","team":"Software Engineering","allLocations":["Ankara, Türkiye - Remote","Ankara, Türkiye"]},"createdAt":1764803158918,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","description":"<div>\n<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>","id":"10ff6b78-1ec3-4ba7-baed-b963bdce602c","lists":[{"text":"Key Responsibilities","content":"\n<li>Design, develop, and implement highly scalable backend services for our Asset &amp; SaaS Management platform using Go (Golang).</li>\n<li>Architect and build high-throughput microservices using gRPC and Protobuf, ensuring low-latency communication in a high-traffic distributed system.</li>\n<li>Take ownership of the database layer using PostgreSQL; design efficient schemas, write complex optimized queries, and perform deep performance analysis to prevent bottlenecks.</li>\n<li>Implement and maintain comprehensive observability pipelines using tools like Datadog, Prometheus, or Grafana to monitor system health, trace requests, and proactively identify performance degradation.</li>\n<li>Design and implement asynchronous processing workflows for asset data synchronization using message brokers (e.g., Kafka, RabbitMQ, or AWS SQS).</li>\n<li>Manage and deploy containerized applications using Kubernetes, ensuring high availability and zero-downtime deployments.</li>\n<li>Collaborate with product managers to translate complex asset &amp; saas management logic (lifecycle tracking, depreciation, audit trails) into robust technical solutions.</li>\n<li>Write clean, maintainable, and well-documented code, adhering to Go best practices and effective error handling.</li>\n<li>Participate in code reviews, providing constructive feedback and ensuring code quality, specifically looking for race conditions and memory leaks.</li>\n<li>Troubleshoot and debug production issues in a complex microservices architecture, utilizing distributed tracing and log analysis.</li>\n"},{"text":"Qualifications","content":"\n<li>4-6+ years of professional experience in software development, with a strong focus on backend systems and infrastructure engineering.</li>\n<li>Strong proficiency in Go (Golang), with a deep understanding of goroutines, channels, and interface-based design patterns.</li>\n<li>Proven experience working on high-traffic, large-scale SaaS applications where performance and concurrency are critical.</li>\n<li>Deep expertise in PostgreSQL, including the ability to diagnose slow queries, optimize execution plans, and manage connection pools effectively.</li>\n<li>Strong experience implementing gRPC services and defining rigid contracts using Protocol Buffers.</li>\n<li>Hands-on experience with observability and APM tools (specifically Datadog, New Relic, or OpenTelemetry) to set up dashboards, alerts, and conduct root cause analysis.</li>\n<li>Extensive experience with the complete DevOps lifecycle, including Git version control, CI/CD pipelines (e.g., Github, GitLab CI, Jenkins), and infrastructure-as-code.</li>\n<li>Strong hands-on experience with Docker and Kubernetes for orchestrating services in a production environment.</li>\n<li>Familiarity with distributed caching strategies (e.g., Redis) to offload database pressure.</li>\n<li>Excellent problem-solving skills and the ability to work independently and as part of a team.</li>\n<li>Strong communication and interpersonal skills.</li>\n"},{"text":"Preferred Skills","content":"\n<li>Bachelor's degree in Computer Science, Software Engineering, or a related field.</li>\n<li>Experience in API development and API integrations</li>\n<li>Experience with cloud platforms (AWS or GCP)</li>\n<li>Experience with CDC (Kafka, Debezium etc)</li>\n<li>Experience with AI-assisted development tools (e.g., GitHub Copilot, Cursor).</li>\n<li>Contributions to open-source Go projects or libraries.</li>\n"}],"text":"Software Engineer - SaaS Platform & Asset Management - Türkiye","country":"TR","workplaceType":"remote","opening":"<div>\n<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/jumpcloud/10ff6b78-1ec3-4ba7-baed-b963bdce602c","applyUrl":"https://jobs.lever.co/jumpcloud/10ff6b78-1ec3-4ba7-baed-b963bdce602c/apply"},{"additionalPlain":"#LI-PD1\n\n\nWhere you’ll be working/Location:\nJumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nThis role is remote in the country of Turkey / Türkiye. You must be located in and authorized to work in Turkey / Türkiye to be considered for this role. \n \nLanguage: \nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<h6>#LI-PD1</h6><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">This role is remote in the country of Turkey / Türkiye. You must be located in and authorized to work in Turkey / Türkiye to be considered for this role. </strong></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Engineering","location":"Ankara, Türkiye - Remote","team":"Software Engineering","allLocations":["Ankara, Türkiye - Remote"]},"createdAt":1776443000527,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nAbout the Role\nAs a Software Engineer, AI Platform, you will be a founding member of our new AI Platform team, playing a pivotal role in shaping the future of AI at JumpCloud. This isn’t about just plugging in an API and calling it a day—we’re building a core platform that will allow every other team at JumpCloud to build smart, automated tools for our customers.\nYou’re someone who \"gets\" how AI works in the real world. You know that LLMs can be unpredictable, and you enjoy the challenge of building the systems (like memory, orchestration, and evaluation loops along with RAG and MCP servers) that make them reliable and scalable. As a member of this team, you’ll have a huge say in our technical direction as we grow. If you love the idea of building something from scratch that actually helps IT admins solve messy, real-world problems, you’ll fit right in.\n\n\n","description":"<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3><div><br></div><h3>About the Role</h3>\n<p>As a Software Engineer, AI Platform, you will be a founding member of our new AI Platform team, playing a pivotal role in shaping the future of AI at JumpCloud. This isn’t about just plugging in an API and calling it a day—we’re building a core platform that will allow every other team at JumpCloud to build smart, automated tools for our customers.</p>\n<p>You’re someone who \"gets\" how AI works in the real world. You know that LLMs can be unpredictable, and you enjoy the challenge of building the systems (like memory, orchestration, and evaluation loops along with RAG and MCP servers) that make them reliable and scalable. As a member of this team, you’ll have a huge say in our technical direction as we grow. If you love the idea of building something from scratch that actually helps IT admins solve messy, real-world problems, you’ll fit right in.</p>\n<p><br><br></p>","id":"958656f7-b2f3-4034-8684-067c5a77b28d","lists":[{"text":"In this role, you will: ","content":"<div>\n\n<li>\n<p>Design, develop, and implement highly scalable and reliable full-stack applications using Go, Python, Node.js, and relevant front-end frameworks.</p>\n</li>\n<li>\n<p>Work extensively with AWS Cloud Services, including but not limited to EC2, S3, Lambda, DynamoDB, RDS, SQS, and SNS.</p>\n</li>\n<li>\n<p>Manage and deploy containerized applications using Kubernetes, ensuring high availability and performance.</p>\n</li>\n<li>\n<p>Collaborate with product managers, UX/UI designers, and other engineers to translate business requirements into technical solutions.</p>\n</li>\n<li>\n<p>Write clean, maintainable, and well-documented code, adhering to best practices and coding standards.</p>\n</li>\n<li>\n<p>Participate in code reviews, providing constructive feedback and ensuring code quality.</p>\n</li>\n<li>\n<p>Troubleshoot and debug production issues, providing timely resolutions.</p>\n</li>\n<li>\n<p>Contribute to the continuous improvement of our development processes and tools.</p>\n</li>\n<li>\n<p>Stay up-to-date with emerging technologies and industry trends, evaluating their potential impact on our products.</p>\n</li>\n\n</div>"},{"text":"You have: ","content":"<div>\n\n<li>\n<p><strong>4-6 years of experience</strong> in software engineering, with a significant focus on building and scaling platforms.</p>\n</li>\n<li>\n<p><strong>Deep Expertise in AI</strong>: Proven experience in designing, building, and deploying machine learning models and AI-driven systems in a production environment.</p>\n</li>\n<li>\n<p><strong>Platform Engineering</strong>: Strong background in platform engineering, including building reusable services, APIs, and infrastructure to support multiple teams.</p>\n</li>\n<li>\n<p><strong>Full-Stack Proficiency</strong>: Experience across the entire software development lifecycle, from requirements gathering and design to development, testing, and deployment.</p>\n</li>\n<li>\n<p><strong>Agent-Based Systems</strong>: Hands-on experience creating and managing intelligent agents or similar automated systems to perform specific tasks.</p>\n</li>\n<li>\n<p><strong>Cloud and DevOps</strong>: Extensive experience with cloud platforms (e.g., AWS, GCP, Azure) and modern DevOps practices, including CI/CD, Infrastructure as Code (IaC), and observability tools.</p>\n</li>\n<li>\n<p><strong>Strong Communication</strong>: Excellent communication and collaboration skills, with the ability to influence technical and business strategy.</p>\n</li>\n<li>\n<p><strong>Problem-Solving</strong>: A pragmatic and innovative problem-solver who can navigate ambiguity and deliver high-quality solutions.</p>\n</li>\n\n</div>"}],"text":"Software Engineer, AI Platform - Türkiye","country":"TR","workplaceType":"remote","opening":"<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<h3>About the Role</h3>\n<p>As a Software Engineer, AI Platform, you will be a founding member of our new AI Platform team, playing a pivotal role in shaping the future of AI at JumpCloud. This isn&rsquo;t about just plugging in an API and calling it a day&mdash;we&rsquo;re building a core platform that will allow every other team at JumpCloud to build smart, automated tools for our customers.</p>\n<p>You&rsquo;re someone who \"gets\" how AI works in the real world. You know that LLMs can be unpredictable, and you enjoy the challenge of building the systems (like memory, orchestration, and evaluation loops along with RAG and MCP servers) that make them reliable and scalable. As a member of this team, you&rsquo;ll have a huge say in our technical direction as we grow. If you love the idea of building something from scratch that actually helps IT admins solve messy, real-world problems, you&rsquo;ll fit right in.</p>\n<p><br><br></p>","descriptionBodyPlain":"About the Role\nAs a Software Engineer, AI Platform, you will be a founding member of our new AI Platform team, playing a pivotal role in shaping the future of AI at JumpCloud. This isn’t about just plugging in an API and calling it a day—we’re building a core platform that will allow every other team at JumpCloud to build smart, automated tools for our customers.\nYou’re someone who \"gets\" how AI works in the real world. You know that LLMs can be unpredictable, and you enjoy the challenge of building the systems (like memory, orchestration, and evaluation loops along with RAG and MCP servers) that make them reliable and scalable. As a member of this team, you’ll have a huge say in our technical direction as we grow. If you love the idea of building something from scratch that actually helps IT admins solve messy, real-world problems, you’ll fit right in.\n\n\n","hostedUrl":"https://jobs.lever.co/jumpcloud/958656f7-b2f3-4034-8684-067c5a77b28d","applyUrl":"https://jobs.lever.co/jumpcloud/958656f7-b2f3-4034-8684-067c5a77b28d/apply"},{"additionalPlain":"#LI-PD1\n\n\nWhere you’ll be working/Location:\nJumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nThis role is remote in the country of Turkey / Türkiye. You must be located in and authorized to work in Turkey / Türkiye to be considered for this role. \n \nLanguage: \nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<h6>#LI-PD1</h6><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">This role is remote in the country of Turkey / Türkiye. You must be located in and authorized to work in Turkey / Türkiye to be considered for this role. </strong></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Engineering","location":"Ankara, Türkiye - Remote","team":"Software Engineering","allLocations":["Ankara, Türkiye - Remote"]},"createdAt":1776443775625,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nAbout the Role\n \nAs we grow the JumpCloud Engineering team, we are hiring an Engineering Manager/Sr. Engineering Manager to lead our SaaS & Asset platform with a blend of AI and Device Management for our development team based out of Turkey.\nYou will be responsible to build out features, help drive architecture, define best practices and enable product quality. You are required to guide the engineering teams reporting to you to make things happen and excel. In this process, you will have influence over engineering practices in addition to product strategy and execution. You will be using AI tools to maximise the potential of the team as well as yourself.\nYou will have the opportunity to play a key role in the success and development of our engineering teams in addition to growing your own career. We are seeking a technically enabled leader who is passionate about building great products and high performing teams.\n\n\n\n\n \n\n\n","description":"<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3><div><br></div><h3>About the Role</h3>\n<p>&nbsp;</p>\n<p>As we grow the JumpCloud Engineering team, we are hiring an Engineering Manager/Sr. Engineering Manager to lead our SaaS &amp; Asset platform with a blend of AI and Device Management for our development team based out of Turkey.</p>\n<p>You will be responsible to build out features, help drive architecture, define best practices and enable product quality. You are required to guide the engineering teams reporting to you to make things happen and excel. In this process, you will have influence over engineering practices in addition to product strategy and execution. You will be using AI tools to maximise the potential of the team as well as yourself.</p>\n<p>You will have the opportunity to play a key role in the success and development of our engineering teams in addition to growing your own career. We are seeking a technically enabled leader who is passionate about building great products and high performing teams.</p>\n<p><br><br></p>\n<p><br><br></p>\n<p>&nbsp;</p>\n<p><br><br></p>","id":"abdf4eeb-c820-4964-a931-75dece86898b","lists":[{"text":"What you'll be doing:","content":"\n<li>As part of the engineering team as a whole here at JumpCloud,&nbsp; you will be responsible for managing and guiding the engineering teams reporting to you.</li>\n<li>You will build out features, help drive architecture, define best practices and enable product quality.</li>\n<li>You will have influence over our engineering practices in addition to product strategy and execution.&nbsp;</li>\n<li>As an active member of the engineering leadership team, you will partner with your peers, product management team, UX team and other teams to build, lead, and inspire a world class engineering organization.</li>\n<li>Collaborate with teams based out of multiple geo locations</li>\n<li>You will provide technical leadership and oversight of team activities associated with SaaS, Asset, Device Management by leveraging AI to accelerate the development and embedding AI into the product portfolio.</li>\n<li>You will be responsible for hiring, on-boarding and mentoring a growing and diverse team of high potential team members.</li>\n"},{"text":"You have: ","content":"\n<li>\n<p>5+ years of experience leading and building software engineering teams developing on top of public clouds, like AWS, GCP, or Azure and over all 12+ years of industry experience</p>\n</li>\n<li>\n<p>Experience in managing a team of 8 or more members, performance management and building a successful team.</p>\n</li>\n<li>\n<p>Track record of leading and driving team and/or organizational projects/initiatives to successful, on-time completion and/or delivery</p>\n</li>\n\n\n<li>\n<p>Strong understanding of software engineering principles and techniques</p>\n</li>\n<li>\n<p>Track record of Software-as-a-Service Ownership, and strong proponent of Reliability Principles&nbsp;</p>\n</li>\n<li>\n<p>Hands-on experience working with agile teams</p>\n</li>\n<li>\n<p>Ability to work and communicate effectively with other engineering managers, and both technical and non-technical business stakeholders</p>\n</li>\n<li>\n<p>Ability to quickly integrate new technologies and industry best practices into your skill sets</p>\n</li>\n<li>\n<p>Experience managing cross-functional teams including Software and Quality Engineers</p>\n</li>\n<li>\n<p>Strong track record in finding, hiring, growing, and retaining High Performing Engineers&nbsp;</p>\n</li>\n<li>\n<p>Proven ability to thrive in a fast-moving, team-oriented, collaborative environment</p>\n</li>\n<li>\n<p>Track record of continuous improvement through innovation, delivery, process development, quality, etc.</p>\n</li>\n<li>\n<p>Experience leading geographically diverse engineering teams in today’s remote first work environment</p>\n</li>\n<li>\n<p>Exposure to AI Coding agents like Cursor, Claude or Copilot and AI tools like Gemini, Notebook LLM and effective usage of these for day to day work optimization.</p>\n</li>\n"},{"text":"Bonus points if you have experience with:","content":"\n<li>\n<p>Commercial software development in a variety of languages and operating systems technologies (Golang, C++, Python, Java, Kernels, OS libraries, vue.js/react.js/angularetc.)</p>\n</li>\n<li>\n<p>MacOS and/or Windows development, including working with native libraries and frameworks</p>\n</li>\n<li>\n<p>Strong technical foundation in software engineering design principles</p>\n</li>\n"}],"text":"Software Senior Engineering Manager, Türkiye","country":"TR","workplaceType":"remote","opening":"<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<h3>About the Role</h3>\n<p>&nbsp;</p>\n<p>As we grow the JumpCloud Engineering team, we are hiring an Engineering Manager/Sr. Engineering Manager to lead our SaaS &amp; Asset platform with a blend of AI and Device Management for our development team based out of Turkey.</p>\n<p>You will be responsible to build out features, help drive architecture, define best practices and enable product quality. You are required to guide the engineering teams reporting to you to make things happen and excel. In this process, you will have influence over engineering practices in addition to product strategy and execution. You will be using AI tools to maximise the potential of the team as well as yourself.</p>\n<p>You will have the opportunity to play a key role in the success and development of our engineering teams in addition to growing your own career. We are seeking a technically enabled leader who is passionate about building great products and high performing teams.</p>\n<p><br><br></p>\n<p><br><br></p>\n<p>&nbsp;</p>\n<p><br><br></p>","descriptionBodyPlain":"About the Role\n \nAs we grow the JumpCloud Engineering team, we are hiring an Engineering Manager/Sr. Engineering Manager to lead our SaaS & Asset platform with a blend of AI and Device Management for our development team based out of Turkey.\nYou will be responsible to build out features, help drive architecture, define best practices and enable product quality. You are required to guide the engineering teams reporting to you to make things happen and excel. In this process, you will have influence over engineering practices in addition to product strategy and execution. You will be using AI tools to maximise the potential of the team as well as yourself.\nYou will have the opportunity to play a key role in the success and development of our engineering teams in addition to growing your own career. We are seeking a technically enabled leader who is passionate about building great products and high performing teams.\n\n\n\n\n \n\n\n","hostedUrl":"https://jobs.lever.co/jumpcloud/abdf4eeb-c820-4964-a931-75dece86898b","applyUrl":"https://jobs.lever.co/jumpcloud/abdf4eeb-c820-4964-a931-75dece86898b/apply"},{"additionalPlain":"#LI-PD1\n\n\nWhere you’ll be working/Location:\nJumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nThis role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role. \n \nLanguage: \nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<div>#LI-PD1</div><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\"><strong>This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role. </strong></span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Product","location":"Bangalore, India - Remote","team":"Product Management","allLocations":["Bangalore, India - Remote"]},"createdAt":1776289731029,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nOverview\nThis role is tailored for a Staff Product Manager to spearhead the evolution of JumpCloud's Single Sign-On (SSO) and Identity Integrations into a next-generation identity platform. You will lead the transition from traditional passwords to a biometric-first, AI-governed authentication ecosystem, while simultaneously maturing our automated provisioning landscape through deep SCIM and protocol-level innovation.\nJob Summary\nAs the Staff Product Manager for SSO & Next-Gen Identity, you will own the combined strategy for SSO/JumpCloud GO, our flagship phishing-resistant, passwordless login solution, and our comprehensive Integration Catalog. Your mission is to eliminate \"password fatigue\" via device-native biometrics (Apple Touch ID, Windows Hello) while simultaneously pioneering the governance of Agentic AI—treating autonomous AI agents as first-class digital identities within our directory. Crucially, you will serve as the strategic architect for our SCIM and SSO integrations—building an enabler framework that ensures JumpCloud is the official, preferred IdP for all service provider applications.\n\n\n","description":"<div>\n<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div><div><br></div><h3>Overview</h3>\n<div>\n<p>This role is tailored for a <strong>Staff Product Manager</strong> to spearhead the evolution of JumpCloud's Single Sign-On (SSO) and Identity Integrations into a next-generation identity platform. You will lead the transition from traditional passwords to a biometric-first, AI-governed authentication ecosystem, while simultaneously maturing our automated provisioning landscape through deep SCIM and protocol-level innovation.</p>\n</div>\n<h3>Job Summary</h3>\n<div>\n<p>As the Staff Product Manager for SSO &amp; Next-Gen Identity, you will own the combined strategy for SSO/JumpCloud GO, our flagship phishing-resistant, passwordless login solution, and our comprehensive Integration Catalog. Your mission is to eliminate \"password fatigue\" via device-native biometrics (Apple Touch ID, Windows Hello) while simultaneously pioneering the governance of <strong>Agentic AI</strong>—treating autonomous AI agents as first-class digital identities within our directory. Crucially, you will serve as the strategic architect for our SCIM and SSO integrations—building an enabler framework that ensures JumpCloud is the official, preferred IdP for all service provider applications.</p>\n<p><br><br></p>\n</div>","id":"769b4e02-ca3b-4dfc-8033-5bd2f16d46c0","lists":[{"text":"Key Responsibilities","content":"\n<li>\n<p><strong>Passwordless Innovation:</strong> Scale JumpCloud Go™ to provide seamless, hardware-protected access to all web resources, integrating deeply with TPMs and Secure Enclaves.</p>\n</li>\n<li>\n<p><strong>Agentic AI &amp; Automated Provisioning:</strong> Define how organizations \"onboard\" and govern AI agents and human users alike. You will weave <strong>SCIM (System for Cross-domain Identity Management)</strong> into the core identity strategy, treating automated provisioning as a first-class requirement for both client and server integrations.&nbsp;</p>\n</li>\n<li>\n<p><strong>Strategic Integration Leadership:</strong> You will identify new integration opportunities and establish deep, official partnerships with Service Providers to ensure robust, standard-compliant (SAML/OIDC/SCIM) connectivity. You will build the frameworks to ensure every autonomous agent has a verifiable identity, clear access boundaries, and full auditability</p>\n</li>\n<li>\n<p><strong>Intelligent IT Operations:</strong> Partner with engineering to enhance our AI Admin Assistant and AI-driven search, enabling IT admins to manage complex SSO, MFA, and SCIM provisioning policies through natural language and automated workflows.</p>\n</li>\n<li>\n<p><strong>Standardization Leadership:</strong> Represent JumpCloud in global forums like the OpenID Foundation to shape the standards for AI agent authentication, interoperability, and the future of identity provisioning protocols.</p>\n</li>\n<li>\n<p><strong>Visionary Roadmap Ownership:</strong> Develop and maintain the short and long-term vision for SSO and Identity Integrations. Stay abreast of industry shifts to ensure our catalog and capabilities remains the most robust, competitive, and accurate in the IAM market.</p>\n</li>\n<li>\n<p><strong>Enabling Cross-Functional Excellence:</strong> Act as the technical SME for SSO and SCIM across the organization. Instead of direct troubleshooting, you will create the documentation, tools, and frameworks that enable Product Marketing, Sales, and Support to successfully manage the go-to-market and lifecycle of our integrations.</p>\n</li>\n"},{"text":"How it Integrates with the JumpCloud Stack","content":"\n<li>\n<p><strong>Core Directory &amp; SaaS Foundation: </strong>Your work sits at the heart of the JumpCloud platform. By managing SSO and SCIM, you are building the connective tissue between our core directory and the global SaaS ecosystem, ensuring that identity remains the primary perimeter for every application an organization consumes.</p>\n</li>\n<li>\n<p><strong>Unified Endpoint Management (UEM):</strong> Your passwordless strategy will tie cloud identities directly to local device accounts on macOS, Windows, and Linux for a true \"power-on to productivity\" experience.</p>\n</li>\n<li>\n<p><strong>Identity Governance (IGA):</strong> You will use AI to reveal \"Shadow AI\" usage, bringing hidden machine identities under centralized governance and compliance reporting.</p>\n</li>\n<li>\n<p><strong>Security &amp; Compliance:</strong> By replacing passwords with biometrics, you will help our MSP partners&nbsp; reduce help desk costs and improve security postures for over 200,000 organizations</p>\n</li>\n"},{"text":"Required Qualifications","content":"\n<li>\n<p><strong>Experience:</strong> 6+ years in Product Management, with specific expertise in FIDO , WebAuthn, SAML, OIDC, and SCIM (from both a client and server perspective).</p>\n</li>\n<li>\n<p><strong>AI Fluency:</strong> An understanding of the identity requirements for <strong>LLMs and autonomous agents</strong>; ability to manage probabilistic AI systems alongside deterministic security protocols.</p>\n</li>\n<li>\n<p><strong>Technical Depth &amp; Vision:</strong> Ability to understand identity solutions at a deep, protocol level while maintaining a \"ruthless prioritization\" mindset at the macro level.</p>\n</li>\n<li>\n<p><strong>Visionary &amp; Collaborative Leadership:</strong> Proven track record of navigating complex technical landscapes and translating them into frictionless user experiences and cross-functional wins.</p>\n</li>\n<li>\n<p><strong>Remote-First Mindset:</strong> Comfort leading cross-functional, global teams in a transparent, highly collaborative environment.</p>\n</li>\n"}],"text":"Staff Product Manager, SSO - India","country":"IN","workplaceType":"remote","opening":"<div>\n<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<h3>Overview</h3>\n<div>\n<p>This role is tailored for a <strong>Staff Product Manager</strong> to spearhead the evolution of JumpCloud's Single Sign-On (SSO) and Identity Integrations into a next-generation identity platform. You will lead the transition from traditional passwords to a biometric-first, AI-governed authentication ecosystem, while simultaneously maturing our automated provisioning landscape through deep SCIM and protocol-level innovation.</p>\n</div>\n<h3>Job Summary</h3>\n<div>\n<p>As the Staff Product Manager for SSO &amp; Next-Gen Identity, you will own the combined strategy for SSO/JumpCloud GO, our flagship phishing-resistant, passwordless login solution, and our comprehensive Integration Catalog. Your mission is to eliminate \"password fatigue\" via device-native biometrics (Apple Touch ID, Windows Hello) while simultaneously pioneering the governance of <strong>Agentic AI</strong>&mdash;treating autonomous AI agents as first-class digital identities within our directory. Crucially, you will serve as the strategic architect for our SCIM and SSO integrations&mdash;building an enabler framework that ensures JumpCloud is the official, preferred IdP for all service provider applications.</p>\n<p><br><br></p>\n</div>","descriptionBodyPlain":"Overview\nThis role is tailored for a Staff Product Manager to spearhead the evolution of JumpCloud's Single Sign-On (SSO) and Identity Integrations into a next-generation identity platform. You will lead the transition from traditional passwords to a biometric-first, AI-governed authentication ecosystem, while simultaneously maturing our automated provisioning landscape through deep SCIM and protocol-level innovation.\nJob Summary\nAs the Staff Product Manager for SSO & Next-Gen Identity, you will own the combined strategy for SSO/JumpCloud GO, our flagship phishing-resistant, passwordless login solution, and our comprehensive Integration Catalog. Your mission is to eliminate \"password fatigue\" via device-native biometrics (Apple Touch ID, Windows Hello) while simultaneously pioneering the governance of Agentic AI—treating autonomous AI agents as first-class digital identities within our directory. Crucially, you will serve as the strategic architect for our SCIM and SSO integrations—building an enabler framework that ensures JumpCloud is the official, preferred IdP for all service provider applications.\n\n\n","hostedUrl":"https://jobs.lever.co/jumpcloud/769b4e02-ca3b-4dfc-8033-5bd2f16d46c0","applyUrl":"https://jobs.lever.co/jumpcloud/769b4e02-ca3b-4dfc-8033-5bd2f16d46c0/apply"},{"additionalPlain":"#LI-PD1\n\n\nWhere you’ll be working/Location:\nJumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nYou must be located in and authorized to work in the country noted in the job description to be considered for this role. \n \nPlease note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.\n \nLanguage: \nJumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud's three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.   \n \nJumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\" \n \n#LI-Remote #BI-Remote\n","additional":"<div>#LI-PD1</div><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">You must be located in and authorized to work in the country noted in the job description to be considered for this role.&nbsp;</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud's three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.&nbsp; Please note JumpCloud is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 16px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Engineering","location":"Bangalore, India - Remote","team":"Software Engineering","allLocations":["Bangalore, India - Remote"]},"createdAt":1777503622029,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nWhat you’ll be doing:\n\nWe are looking for a Staff Software Engineer (DevOps) to join our Infrastructure team.. This is a technical leadership role — you will shape the direction of our Kubernetes-based platform, drive a major infrastructure initiative and multiply the effectiveness of the engineering team around you.\n\nYou will own the technical strategy and delivery of critical Infra systems that underpin all of JumpCloud's services: EKS cluster lifecycle, infrastructure-as-code, GitOps delivery pipelines, observability, and multi-region networking. You will work closely with Data Platform and application engineering teams. \n","description":"<div>\n<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div><div><br></div><h3>What you’ll be doing:</h3>\n<p><br>We are looking for a <strong>Staff Software Engineer (DevOps)</strong> to join our Infrastructure team.. This is a technical leadership role — you will shape the direction of our Kubernetes-based platform, drive a major infrastructure initiative and multiply the effectiveness of the engineering team around you.</p>\n<p><br>You will own the technical strategy and delivery of critical Infra systems that underpin all of JumpCloud's services: EKS cluster lifecycle, infrastructure-as-code, GitOps delivery pipelines, observability, and multi-region networking. You will work closely with Data Platform and application engineering teams.&nbsp;</p>","id":"b794c4de-846c-4d02-b7b8-52b5b19dcb3a","lists":[{"text":"We’re looking for:","content":"\n<li>\n<p>7+ years of professional experience in infrastructure, platform, or DevOps engineering</p>\n</li>\n<li>\n<p>Deep expertise in Kubernetes (EKS preferred) — cluster lifecycle management, addon ecosystem, node group operations, RBAC, Cross plane, networking, and production troubleshooting</p>\n</li>\n<li>\n<p>Strong Terraform proficiency — module design, state management, provider upgrades, and large-scale refactoring across multi-account, multi-region AWS infrastructure</p>\n</li>\n<li>\n<p>Solid AWS knowledge spanning EKS, IAM, VPC networking (NLB/ALB, Transit Gateway, Global Accelerator), Route53, CloudFront, and multi-account architectures</p>\n</li>\n<li>\n<p>Hands-on experience with production observability — Datadog monitors, SLOs/SLIs, PagerDuty alerting, and driving alert quality and noise reduction</p>\n</li>\n<li>\n<p>Experience with secrets management — HashiCorp Vault &amp; Consul, AWS Secrets Manager, KMS, External Secrets Operator, Cert Manager</p>\n</li>\n<li>\n<p>Experience working with highly available distributed systems across multiple regions</p>\n</li>\n<li>\n<p>Demonstrated ability to lead technical architecture decisions, author design documents/RFCs with clear trade-off analysis, and drive consensus across teams</p>\n</li>\n<li>\n<p>Track record of mentoring engineers and raising the technical bar of a team</p>\n</li>\n<li>\n<p>Passion for addressing complex infrastructure challenges at scale</p>\n</li>\n<li>\n<p>Strong problem solving, communication, and collaboration skills</p>\n</li>\n<li>\n<p>A strong team player who helps the team live by our core values: building connections, thinking big, and 1% better every day</p>\n</li>\n<li>\n<p>Professional experience developing and deploying applications in a public cloud environment (AWS, GCP) with CI/CD pipelines</p>\n</li>\n<li>\n<p>Experience working with highly available distributed systems</p>\n</li>\n<li>\n<p>Experience leveraging tools to monitor platform stability, availability and performance (ie: Datadog)&nbsp;</p>\n</li>\n<li>\n<p>Passion for addressing complex engineering problems/challenges&nbsp;</p>\n</li>\n<li>\n<p>Strong problem solving, communication and collaboration skills</p>\n</li>\n<li>\n<p>A strong team player who helps the team live by our core values: building connections, thinking big and 1% better every day</p>\n</li>\n"},{"text":"Preferred Qualifications:","content":"\n<li>\n<p>Experience designing and implementing core infrastructure components of a platform&nbsp;</p>\n</li>\n<li>\n<p>Experience managing cloud deployments with Terraform&nbsp;</p>\n</li>\n<li>\n<p>Container orchestration experience (Kubernetes, ECS, Nomad), bonus for Argo, Istio</p>\n</li>\n<li>\n<p>Experience with configuration management tools</p>\n</li>\n<li>\n<p>AI usage experience in day to day Infra work</p>\n</li>\n<li>\n<p>Having exposure to Cost savings/Optimization</p>\n</li>\n"}],"text":"Staff Software Engineer, DevOps - India","country":"IN","workplaceType":"remote","opening":"<div>\n<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<h3>What you&rsquo;ll be doing:</h3>\n<p><br>We are looking for a <strong>Staff Software Engineer (DevOps)</strong> to join our Infrastructure team.. This is a technical leadership role &mdash; you will shape the direction of our Kubernetes-based platform, drive a major infrastructure initiative and multiply the effectiveness of the engineering team around you.</p>\n<p><br>You will own the technical strategy and delivery of critical Infra systems that underpin all of JumpCloud's services: EKS cluster lifecycle, infrastructure-as-code, GitOps delivery pipelines, observability, and multi-region networking. You will work closely with Data Platform and application engineering teams.&nbsp;</p>","descriptionBodyPlain":"What you’ll be doing:\n\nWe are looking for a Staff Software Engineer (DevOps) to join our Infrastructure team.. This is a technical leadership role — you will shape the direction of our Kubernetes-based platform, drive a major infrastructure initiative and multiply the effectiveness of the engineering team around you.\n\nYou will own the technical strategy and delivery of critical Infra systems that underpin all of JumpCloud's services: EKS cluster lifecycle, infrastructure-as-code, GitOps delivery pipelines, observability, and multi-region networking. You will work closely with Data Platform and application engineering teams. \n","hostedUrl":"https://jobs.lever.co/jumpcloud/b794c4de-846c-4d02-b7b8-52b5b19dcb3a","applyUrl":"https://jobs.lever.co/jumpcloud/b794c4de-846c-4d02-b7b8-52b5b19dcb3a/apply"},{"additionalPlain":"#LI-PD1\n\n\nWhere you’ll be working/Location:\nJumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nYou must be located in and authorized to work in the country noted in the job description to be considered for this role. \n \nPlease note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.\n \nLanguage: \nJumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud's three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.   \n \nJumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\" \n \n#LI-Remote #BI-Remote\n","additional":"<h6>#LI-PD1</h6><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">You must be located in and authorized to work in the country noted in the job description to be considered for this role.&nbsp;</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud's three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.&nbsp; Please note JumpCloud is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 16px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Engineering","location":"Bangalore, India - Remote","team":"Software Engineering","allLocations":["Bangalore, India - Remote"]},"createdAt":1776442024938,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","description":"<div>\n<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>","id":"7c6b0097-829e-4406-92a0-7ae27f35dde7","lists":[{"text":"The Problem Statement: The Invisible Identity Perimeter","content":"<div>\n<p>Modern enterprises no longer have a physical perimeter; identity is the new boundary. However, this boundary is currently fragmented, opaque, and highly volatile. IT Admins today are drowning in \"Identity Debt\"—stale accounts, over-privileged permissions, and hidden misconfigurations that remain invisible until they are exploited.</p>\n<p>The industry is reactive. At JumpCloud, we believe security should be proactive. The challenge is to build a platform that doesn't just manage identities but actively audits, predicts, and remediates risks across millions of objects in real-time. We need to turn \"Trust Nothing, Verify Everything\" from a slogan into a high-scale, event-driven reality.</p>\n<p>&nbsp;</p>\n<strong><br></strong></div>"},{"text":"The Opportunity: Founding the ISPM Platform","content":"<div>\n<p>As a Staff Software Engineer, you are a founding member of our newly formed ISPM team, playing a pivotal role in shaping a proactive, AI-driven security discipline from the ground up. You will lead the \"zero-to-one\" journey, defining how we use high-scale stream processing to protect thousands of organizations.</p>\n<p>You will be responsible for driving the ISPM feature set end-to-end—from strategic planning and platform architecture to hands-on development and operational excellence. This is a unique opportunity for an ambitious engineer to build the \"pipes\" and the \"logic\" that will redefine the security posture of the modern workforce while building a platform that accelerates product development across the entire company.</p>\n</div>"},{"text":"We’re looking for:","content":"<div>\n\n<li>\n<p><strong>10-12+ years</strong> of backend software development experience.</p>\n</li>\n<li>\n<p><strong>Expert Proficiency in Go (Golang)</strong>: You understand concurrency patterns, memory management, and how to build services that scale.</p>\n</li>\n<li>\n<p><strong>Event-Driven Architecture</strong>: Proven experience building systems that consume and produce messages via Kafka, Kinesis, or SQS.</p>\n</li>\n<li>\n<p><strong>Stream Processing:</strong> Experience with Apache Flink or Spark Streaming.</p>\n</li>\n<li>\n<p><strong>Database Fluency:</strong> Experience modeling data in both Relational (Postgres) and NoSQL (Redis/DynamoDB) stores.</p>\n</li>\n<li>\n<p><strong>Cloud Native: </strong>Deep experience with AWS services (Lambda, ECS/EKS) and Infrastructure-as-Code (Terraform).</p>\n</li>\n<li>\n<p><strong>ML Infrastructure Interest</strong>: You don't need to be a Data Scientist, but you have a working interest in MLOps or Model Serving. You are excited about building the \"pipes\" that put ML models into production.</p>\n</li>\n<li>\n<p><strong>Security &amp; Identity</strong>: Exposure to authentication standards (OAuth, OIDC, SAML) or experience building logic for Fraud/Risk engines. Proficiency in Identity risk posture management concepts and developing such solutions.</p>\n</li>\n\n</div>"},{"text":"Bonus Points:","content":"<div>\n\n<li><strong>SOC / SIEM Empathy</strong>: Experience building tools for Security Operations Centers. You understand concepts like \"False Positive Fatigue,\" \"Triage,\" and \"Incident Context.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li>\n<li><strong>Integrations:</strong> Experience integrating with third-party threat feeds (e.g., GeoIP, IP Reputation).</li>\n\n</div>"}],"text":"Staff Software Engineer, ISPM - India","country":"IN","workplaceType":"remote","opening":"<div>\n<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/jumpcloud/7c6b0097-829e-4406-92a0-7ae27f35dde7","applyUrl":"https://jobs.lever.co/jumpcloud/7c6b0097-829e-4406-92a0-7ae27f35dde7/apply"},{"additionalPlain":"#LI-YI1\n \n\n\nWhere you’ll be working/Location:\nJumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nThis role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role. \n \nLanguage: \nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<div>#LI-YI1</div>\n<div>&nbsp;</div><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\"><strong>This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role. </strong></span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Customer Success","location":"Bangalore, India - Remote","team":"Customer Success","allLocations":["Bangalore, India - Remote"]},"createdAt":1768436233150,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. This opportunity requires that you work a specific shift as this is a region specific role.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nAbout the Role\n\nAs a Technical Customer Success Manager (TCSM), you will own the end-to-end success of a portfolio of Enterprise or Commercial segment customers.\nYou will serve as the primary post-sales point of contact and trusted advisor, responsible for supporting customer onboarding and driving technical adoption, product utilization, customer health, and long-term retention.\nThis role blends strategic relationship management with deep technical expertise across identity, access management, device management, security, and integrations. You will partner closely with customer stakeholders, support, product, engineering, and account teams to ensure customers realize measurable business value from the JumpCloud platform.\nThe TCSM is responsible for proactively guiding customers through technical adoption, risk mitigation, and strategic growth opportunities throughout the customer lifecycle.\n\n\n","description":"<div>\n<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. This opportunity requires that you work a specific shift as this is a region specific role.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div><div><br></div><p><strong>About the Role</strong></p>\n<p><br>As a Technical Customer Success Manager (TCSM), you will own the end-to-end success of a portfolio of Enterprise or Commercial segment customers.</p>\n<p>You will serve as the primary post-sales point of contact and trusted advisor, responsible for supporting customer onboarding and driving technical adoption, product utilization, customer health, and long-term retention.</p>\n<p>This role blends strategic relationship management with deep technical expertise across identity, access management, device management, security, and integrations. You will partner closely with customer stakeholders, support, product, engineering, and account teams to ensure customers realize measurable business value from the JumpCloud platform.</p>\n<p>The TCSM is responsible for proactively guiding customers through technical adoption, risk mitigation, and strategic growth opportunities throughout the customer lifecycle.</p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><br><br></p>","id":"3337bc46-35b5-4111-b37f-114033cca75a","lists":[{"text":"Your duties and responsibilities include:","content":"<div>\n\n<li>\n<p>Own the end-to-end post-sales lifecycle for an assigned portfolio of Enterprise or Commercial customers</p>\n</li>\n<li>\n<p>Serve as the primary trusted advisor for technical stakeholders, including IT administrators, security leaders, and executive sponsors</p>\n</li>\n<li>\n<p>Develop and maintain tailored Success Plans aligned to customer business objectives and technical priorities</p>\n</li>\n<li>\n<p>Drive customer onboarding, adoption milestones, and time-to-value outcomes</p>\n</li>\n<li>\n<p>Proactively monitor customer health and identify risks to retention or adoption</p>\n</li>\n<li>\n<p>Partner with customers to optimize platform configuration, deployment, and ongoing usage</p>\n</li>\n<li>\n<p>Support customers through feature rollouts, workflow optimization, and change management to increase product adoption and deepen platform utilization</p>\n</li>\n<li>\n<p>Own complex customer escalations and serve as the primary point of coordination across internal teams</p>\n</li>\n<li>\n<p>Diagnose technical adoption blockers and business risks</p>\n</li>\n<li>\n<p>Partner with Support, Product, and Engineering to drive timely issue resolution and to provide technical context when customers.</p>\n</li>\n<li>\n<p>Develop mitigation plans for at-risk accounts and lead retention-focused customer strategies</p>\n</li>\n<li>\n<p>Conduct regular business reviews and executive check-ins to demonstrate value realization and align on future goals including case histories as well as bug reporting</p>\n</li>\n<li>\n<p>Partner with Account Managers to identify expansion opportunities and technical use cases that support customer growth</p>\n</li>\n<li>\n<p>Influence internal roadmap discussions by surfacing customer insights and market trends</p>\n</li>\n<li>\n<p>Willing to travel on-site to customer locations and/or for company events if required,</p>\n</li>\n\n</div>"},{"text":"How success will be measured:","content":"<div>\n\n<li>Onboarding time to value</li>\n<li>Customer health and adoption</li>\n<li>Customer Retention</li>\n<li>Identification of Upsell Opportunities</li>\n\n</div>"},{"text":"We’re looking for:","content":"<div>\n\n<li>\n<p>5+ years of customer-facing experience in SaaS, Customer Success, Technical Account Management, Solutions Engineering, Enterprise Technical support. At least 3 years in a technical role</p>\n</li>\n<li>\n<p>Deep technical expertise and a high aptitude in a customer-facing position</p>\n</li>\n<li>\n<p>Strong technical depth in at least 3 of the following:</p>\n\n</li><li>\n<p>Identity and access management</p>\n</li>\n<li>\n<p>SAML / SCIM / SSO</p>\n</li>\n<li>\n<p>Active Directory / LDAP / Okta / Google Workspace</p>\n</li>\n<li>\n<p>Windows / macOS / Linux administration</p>\n</li>\n<li>\n<p>MDM / endpoint management</p>\n</li>\n<li>\n<p>REST APIs and integrations</p>\n</li>\n<li>\n<p>Security and Zero Trust frameworks</p>\n</li>\n\n\n<li>\n<p>Proven ability to manage strategic customer relationships and executive stakeholders</p>\n</li>\n<li>\n<p>Strong problem-solving and troubleshooting skills</p>\n</li>\n<li>\n<p>Excellent verbal and written communication skills</p>\n</li>\n<li>\n<p>Ability to translate technical concepts into business outcomes</p>\n</li>\n<li>\n<p>Strong organizational and time-management skills in a fast-paced SaaS environment</p>\n</li>\n<li>\n<p>A proactive desire to stay ahead of the curve in the MDM/endpoint landscape, with the ability to lab-test new features and integrations before presenting them to customers</p>\n</li>\n<li>\n<p>Experience with ADFS, GPOs, AD Device Management, AzureAD Connect, and IntuneOkta administrative experience or certification preferred</p>\n</li>\n<li>\n<p>Google Workspace administrative experience, AWS Experience &amp; Skills desired (S3, Lambda, EC2, CloudWatch)Device Management - Windows, macOS, and Linux Operating Systems, LDAP administration, troubleshooting, and maintenance experience, Networking &amp; Authentication (RADIUS a plus!)In-depth knowledge of Single Sign-on, SCIM, JIT, and SAML, Scripting experience, PowerShell preferred</p>\n</li>\n<li>\n<p>Software systems setup and configuration experience</p>\n</li>\n\n</div>"}],"text":"Technical Customer Success Manager - Enterprise / Commercial Segments","country":"IN","workplaceType":"remote","opening":"<div>\n<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description. This opportunity requires that you work a specific shift as this is a region specific role.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>\n</div>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. This opportunity requires that you work a specific shift as this is a region specific role.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<p><strong>About the Role</strong></p>\n<p><br>As a Technical Customer Success Manager (TCSM), you will own the end-to-end success of a portfolio of Enterprise or Commercial segment customers.</p>\n<p>You will serve as the primary post-sales point of contact and trusted advisor, responsible for supporting customer onboarding and driving technical adoption, product utilization, customer health, and long-term retention.</p>\n<p>This role blends strategic relationship management with deep technical expertise across identity, access management, device management, security, and integrations. You will partner closely with customer stakeholders, support, product, engineering, and account teams to ensure customers realize measurable business value from the JumpCloud platform.</p>\n<p>The TCSM is responsible for proactively guiding customers through technical adoption, risk mitigation, and strategic growth opportunities throughout the customer lifecycle.</p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><br><br></p>","descriptionBodyPlain":"About the Role\n\nAs a Technical Customer Success Manager (TCSM), you will own the end-to-end success of a portfolio of Enterprise or Commercial segment customers.\nYou will serve as the primary post-sales point of contact and trusted advisor, responsible for supporting customer onboarding and driving technical adoption, product utilization, customer health, and long-term retention.\nThis role blends strategic relationship management with deep technical expertise across identity, access management, device management, security, and integrations. You will partner closely with customer stakeholders, support, product, engineering, and account teams to ensure customers realize measurable business value from the JumpCloud platform.\nThe TCSM is responsible for proactively guiding customers through technical adoption, risk mitigation, and strategic growth opportunities throughout the customer lifecycle.\n\n\n","hostedUrl":"https://jobs.lever.co/jumpcloud/3337bc46-35b5-4111-b37f-114033cca75a","applyUrl":"https://jobs.lever.co/jumpcloud/3337bc46-35b5-4111-b37f-114033cca75a/apply"},{"additionalPlain":"#LI-YM1\n\n\nWhere you’ll be working/Location:\nJumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nYou must be located in and authorized to work in the country noted in the job description to be considered for this role. \n \nPlease note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.\n \nLanguage: \nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud®?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<h6><span data-sheets-root=\"1\">#LI-YM1</span></h6><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud</span>®<span style=\"font-size: 16px;\"> is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">You must be located in and authorized to work in the country noted in the job description to be considered for this role.&nbsp;</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please note: There is an expectation that our </span><em style=\"font-size: 16px;\">engineers</em><span style=\"font-size: 16px;\"> participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud</strong><strong><span style=\"font-size: 18px;\">®</span></strong><strong style=\"font-size: 18px;\">? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Customer Success","location":"Bangalore, India - Remote","team":"Customer Support Engineering","allLocations":["Bangalore, India - Remote"]},"createdAt":1780436016509,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nAbout the role:\nAs a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud’s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud’s various support channels. This position will resolve front line customer issues in a fast-paced environment. As a Customer Support Engineer- Tier 1 you will help provide assistance via Chat, Phone and Email. \n","description":"<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3><div><br></div><h3>About the role:</h3>\n<p>As a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud’s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud’s various support channels. This position will resolve front line customer issues in a fast-paced environment. As a Customer Support Engineer- Tier 1 you will help provide assistance via Chat, Phone and Email.&nbsp;</p>","id":"586204da-957d-469f-a2ee-832906ad017f","lists":[{"text":"What you’ll be doing:","content":"<div>\n\n<li>\n<p>Provide technical support, troubleshooting and issue resolution to our customers via email, phone, chat or remote web session.</p>\n</li>\n<li>\n<p>Manage a queue of support tickets for high priority and complex technical issues.</p>\n</li>\n<li>\n<p>Reproduce issues in-house and respond to customers in a timely manner.</p>\n</li>\n<li>\n<p>Collaborate with Peers, Mentors, Escalation Engineers, Knowledge Base and other internal tools to provide the most effective, world-class solutions for our customers.</p>\n</li>\n<li>\n<p>Evaluate, identify, and escalate platform bugs and issues as they are encountered.</p>\n</li>\n<li>\n<p>Maintain a technical understanding of the entire JumpCloud Platform.&nbsp;</p>\n</li>\n<li>\n<p>Collaborate with Customer Success Managers, Account Managers and Implementation Engineers to ensure the success of our new customers as they transition into the day-to-day use of our product.</p>\n</li>\n<li>\n<p>Develop and maintain knowledge base articles to increase shared knowledge among the entire Support Engineering team.</p>\n</li>\n<li>\n<p>Collaborate with peers on projects aimed at improving the customer and Support Engineering operations.</p>\n</li>\n\n</div>"},{"text":"We’re looking for:","content":"<div>\n\n<li>\n<p>Minimum of 3 years experience in a technical, customer-facing position, <em>preferably</em> in a SaaS environment.</p>\n</li>\n<li>\n<p>Minimum of 2 years experience working with mission critical customer issues and customer &amp; technical escalations.</p>\n</li>\n<li>\n<p>Excellent interpersonal communication skills.</p>\n</li>\n<li>\n<p>Ability to leverage AI to enhance self productivity and customer experience with&nbsp; the Support.</p>\n</li>\n<li>\n<p>Passion for learning new technologies and understanding how to utilize them in a customer-facing environment.</p>\n</li>\n<li>\n<p>Ability to thrive in a dynamically evolving environment.</p>\n</li>\n<li>\n<p>Strong oral and written communication skills.</p>\n</li>\n<li>\n<p>A logical and analytical approach to problem solving.</p>\n</li>\n<li>\n<p>Understanding of the following concepts:</p>\n\n</li><li>\n<p>In-Depth knowledge of the Apple platform, including but not limited to - MDM Enrollment, DEP, Configuration Profiles, Policies, iOS management, Keychain, User Management.</p>\n</li>\n<li>\n<p>Knowledge of the Linux OS, including but not limited to - SSH, PAM, UID/GID management, package management.</p>\n</li>\n<li>\n<p>Working knowledge of Windows OS, including but not limited to - MDM, User Management, Registry Keys, Powershell.</p>\n</li>\n<li>\n<p>Asset Management and Software Deployment troubleshooting.</p>\n</li>\n<li>\n<p>LDAP and RADIUS technologies configuration and troubleshooting</p>\n</li>\n<li>\n<p>Directory Services Integrations (Google Workspace, Microsoft 365, AD, Okta, HR tools)</p>\n</li>\n<li>\n<p>Single Sign On (SAML+ SCIM)</p>\n</li>\n<li>\n<p>Information Security Best Practises</p>\n</li>\n<li>\n<p>User Lifecycle Management and IAM configuration troubleshooting</p>\n</li>\n<li>\n<p>REST APIs</p>\n</li>\n<li>\n<p>Scripting (Bash, Powershell)</p>\n</li>\n\n\n\n</div>"},{"text":"Preferred Qualifications:","content":"<div>\n\n<li>Experience working at an MSP, VAR, Reseller or as an Support Admin in the realm of IT.</li>\n<li>Experience supporting and troubleshooting macOS in-depth and one or more Linux distros - Ubuntu, Debian, RHEL, or CentOS.</li>\n<li>Ability to work in a full-time remote environment with self-motivated productivity.</li>\n<li>Using MacBook as your primary work-device.</li>\n<li>Have experience handling multiple chats and be able to switch the Support channels efficiently, as required.</li>\n\n</div>"},{"text":"Shift schedule:","content":"<div>Monday - Friday, 12:30-21:30 IST / 01:00-10:00 MDT</div>"}],"text":"Tier 1 Customer Support Engineer, Mac & Linux - India","country":"IN","workplaceType":"remote","opening":"<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<h3>About the role:</h3>\n<p>As a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud&rsquo;s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud&rsquo;s various support channels. This position will resolve front line customer issues in a fast-paced environment. As a Customer Support Engineer- Tier 1 you will help provide assistance via Chat, Phone and Email.&nbsp;</p>","descriptionBodyPlain":"About the role:\nAs a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud’s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud’s various support channels. This position will resolve front line customer issues in a fast-paced environment. As a Customer Support Engineer- Tier 1 you will help provide assistance via Chat, Phone and Email. \n","hostedUrl":"https://jobs.lever.co/jumpcloud/586204da-957d-469f-a2ee-832906ad017f","applyUrl":"https://jobs.lever.co/jumpcloud/586204da-957d-469f-a2ee-832906ad017f/apply"},{"additionalPlain":"#LI-YI1\n\n\nWhere you’ll be working/Location:\nJumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.\n \nYou must be located in and authorized to work in the country noted in the job description to be considered for this role. \n \nPlease note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.\n \nLanguage: \nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud®?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<h6>#LI-YI1</h6><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud</span>®<span style=\"font-size: 16px;\"> is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">You must be located in and authorized to work in the country noted in the job description to be considered for this role.&nbsp;</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please note: There is an expectation that our </span><em style=\"font-size: 16px;\">engineers</em><span style=\"font-size: 16px;\"> participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Language: </strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud</strong><strong><span style=\"font-size: 18px;\">®</span></strong><strong style=\"font-size: 18px;\">? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></div>\n<div><span style=\"font-size: 16px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Customer Success","location":"Bangalore, India - Remote","team":"Customer Support Engineering","allLocations":["Bangalore, India - Remote"]},"createdAt":1780421702919,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nAbout the role:\nAs a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud’s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud’s various support channels. This position will resolve front line customer issues in a fast-paced environment. As a Customer Support Engineer- Tier 1 you will help provide assistance via Chat, Phone and Email. \n","description":"<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3><div><br></div><h3>About the role:</h3>\n<p>As a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud’s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud’s various support channels. This position will resolve front line customer issues in a fast-paced environment. As a Customer Support Engineer- Tier 1 you will help provide assistance via Chat, Phone and Email.&nbsp;</p>","id":"a038bda8-f785-4e10-9c2a-db23df068767","lists":[{"text":"What you’ll be doing:","content":"<div>\n\n<li>\n<p>Provide technical support, troubleshooting and issue resolution to our customers via email, phone, chat or remote web session.</p>\n</li>\n<li>\n<p>Manage a queue of support tickets for high priority and complex technical issues.</p>\n</li>\n<li>\n<p>Reproduce issues in-house and respond to customers in a timely manner.</p>\n</li>\n<li>\n<p>Collaborate with Peers, Mentors, Escalation Engineers, Knowledge Base and other internal tools to provide the most effective, world-class solutions for our customers.</p>\n</li>\n<li>\n<p>Evaluate, identify, and escalate platform bugs and issues as they are encountered.</p>\n</li>\n<li>\n<p>Maintain a technical understanding of the entire JumpCloud Platform.&nbsp;</p>\n</li>\n<li>\n<p>Collaborate with Customer Success Managers, Account Managers and Implementation Engineers to ensure the success of our new customers as they transition into the day-to-day use of our product.</p>\n</li>\n<li>\n<p>Develop and maintain knowledge base articles to increase shared knowledge among the entire Support Engineering team.</p>\n</li>\n<li>\n<p>Collaborate with peers on projects aimed at improving the customer and Support Engineering operations.</p>\n</li>\n\n</div>"},{"text":"We’re looking for:","content":"<div>\n\n<li>\n<p>Minimum of 3 years of experience in a technical, customer-facing position, preferably in a SaaS environment</p>\n</li>\n<li>\n<p>Minimum of 2 year of experience working with mission critical customer issues and customer and technical escalations</p>\n</li>\n<li>\n<p>Good knowledge with configuring &amp; troubleshooting Single Sign-on (SAML+ SCIM)</p>\n</li>\n<li>\n<p>Good experience with configuring &amp; troubleshooting RADIUS</p>\n</li>\n<li>\n<p>General Networking understanding</p>\n</li>\n<li>\n<p>Excellent interpersonal communication</p>\n</li>\n<li>\n<p>Strong oral and written communication skills</p>\n</li>\n<li>\n<p>Understanding of user onboarding and offboarding practices.</p>\n</li>\n<li>\n<p>Understanding of Information security best practices</p>\n</li>\n<li>\n<p>Passion for learning new technologies</p>\n</li>\n<li>\n<p>Enthusiasm for collaborative working</p>\n</li>\n<li>\n<p>Ability to thrive in a rapidly changing environment</p>\n</li>\n\n</div>"},{"text":"Preferred Qualifications:","content":"<div>\n\n<li>\n<p>Non-Windows Directory Services (G Suite, AWS, LDAP)</p>\n</li>\n<li>\n<p>REST APIs</p>\n</li>\n<li>\n<p>Scripting(Powershell, CMD, BASH)</p>\n</li>\n<li>\n<p>Using AI to enhance your productivity</p>\n</li>\n<li>\n<p>AI Prompt Engineering skills</p>\n</li>\n<li>\n<p>Full-time remote working and self-motivated productivity.</p>\n</li>\n<li>\n<p>Using macOS hardware as your primary work-device</p>\n</li>\n\n</div>"},{"text":"Shift schedule:","content":"<div>Tuesday - Saturday, 12:30-21:30 IST</div>"}],"text":"Tier 1 Customer Support Engineer, Windows - India","country":"IN","workplaceType":"remote","opening":"<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<h3>About the role:</h3>\n<p>As a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud&rsquo;s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud&rsquo;s various support channels. This position will resolve front line customer issues in a fast-paced environment. As a Customer Support Engineer- Tier 1 you will help provide assistance via Chat, Phone and Email.&nbsp;</p>","descriptionBodyPlain":"About the role:\nAs a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud’s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud’s various support channels. This position will resolve front line customer issues in a fast-paced environment. As a Customer Support Engineer- Tier 1 you will help provide assistance via Chat, Phone and Email. \n","hostedUrl":"https://jobs.lever.co/jumpcloud/a038bda8-f785-4e10-9c2a-db23df068767","applyUrl":"https://jobs.lever.co/jumpcloud/a038bda8-f785-4e10-9c2a-db23df068767/apply"},{"additionalPlain":"In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $225,000 - $275,000, including base salary and any related bonuses or commissions. \n\nIn the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.\n \n#LI-MH1\n\n\nWhere you’ll be working/Location:\nJumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. \n \nAll roles posted in United States locations do require that you be located within one of the 50 U.S. States.  Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S.  If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.\n \nLanguage: \nJumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.\n \nWhy JumpCloud?  \nIf you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  \n \nOne of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO\n \nPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   \n \nJumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. \n \nScam Notice:\nPlease be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.\n \nAll communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"\n \n#LI-Remote #BI-Remote\n","additional":"<div>\n<p>In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $225,000 - $275,000, including base salary and any related bonuses or commissions.&nbsp;</p>\n<p><br>In the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.</p>\n</div>\n<div>&nbsp;</div>\n<div>#LI-MH1</div><div><br></div><div><strong style=\"font-size: 18px;\">Where you’ll be working/Location:</strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">All roles posted in United States locations do require that you be located within one of the 50 U.S. States.&nbsp; Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S.&nbsp; If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">Language: </span></strong></div>\n<div><span style=\"font-size: 16px;\">JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.&nbsp; Any additional language requirements will be included in the details of the job description.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Why JumpCloud? </strong><span style=\"font-size: 18px;\">&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.&nbsp;&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating \" human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.\" - Rajat Bhargava, CEO</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.&nbsp; Please note JumpCloud® is not accepting third party resumes at this time.&nbsp; &nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\"><strong>Scam Notice:</strong></span></div>\n<div><span style=\"font-size: 15px;\">Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line \"Scam Notice\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10px;\">#LI-Remote #BI-Remote</span></div>","categories":{"commitment":"Full Time","department":"Finance","location":"Denver, CO - Remote","team":"Accounting","allLocations":["Denver, CO - Remote"]},"createdAt":1778096438356,"descriptionPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n\n\nWe are a high-growth SaaS company operating in the identity and security space, with aggressive ARR growth goals and a clear path toward IPO readiness. As we continue to scale globally, we are seeking a Vice President, Accounting to lead our worldwide accounting operations. This leader will bring deep technical expertise, strong operational rigor, and a strategic mindset to ensure compliance, efficiency, and readiness as the company prepares for life as a public company.\n \nThe Vice President, Accounting will oversee Accounting, Revenue Accounting, Tax, Payroll, and Billing & Collections, while partnering closely with FP&A, Legal, IT, and external auditors to ensure operational excellence, compliance, and scalability.\n","description":"<div><strong>All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud®</h3>\n<div>JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3><div><br></div><div>We are a high-growth SaaS company operating in the identity and security space, with aggressive ARR growth goals and a clear path toward IPO readiness. As we continue to scale globally, we are seeking a Vice President, Accounting to lead our worldwide accounting operations. This leader will bring deep technical expertise, strong operational rigor, and a strategic mindset to ensure compliance, efficiency, and readiness as the company prepares for life as a public company.</div>\n<div>&nbsp;</div>\n<div>The Vice President, Accounting will oversee Accounting, Revenue Accounting, Tax, Payroll, and Billing &amp; Collections, while partnering closely with FP&amp;A, Legal, IT, and external auditors to ensure operational excellence, compliance, and scalability.</div>","id":"304f54ce-fd05-4ef7-b92a-d5429437e161","lists":[{"text":"What You'll Do","content":"<div><strong>Leadership &amp; Strategy</strong></div>\n\n<li>Lead, develop, and scale the multi-regional Accounting, Revenue Accounting, Payroll, and Billing/Collections teams to support a rapidly growing, global SaaS organization</li>\n<li>Bring a strategic mindset to IPO readiness, helping to design and execute the accounting roadmap required for public company standards</li>\n<li>Champion the company’s comprehensive enterprise risk framework, serving as the primary owner for insurance renewals, international statutory compliance, and banking relationships</li>\n<li>Own key relationships with external auditors, banking partners, and tax authorities, running all associated operational confirmations and processes</li>\n<li>Prepare materials and support presentation to the Audit Committee, serving as the primary voice on technical accounting positions, risk exposure, and internal control certifications</li>\n\n<div><strong>IPO Readiness &amp; Public Company Preparation</strong></div>\n\n<li>Drive readiness initiatives including SOX compliance, internal controls, audit preparedness, and process documentation</li>\n<li>Drive the timeline and execution of annual audits and quarterly reviews, ensuring high quality results and full readiness for future SEC reporting requirements</li>\n<li>Establish and refine accounting policies in accordance with US GAAP, with a strong focus on SaaS revenue recognition</li>\n<li>Manage the global tax structure, including transfer pricing studies, intercompany agreements, and VAT/GST compliance, ensuring effective international scaling</li>\n\n<div><strong>Technical Accounting &amp; Operations</strong></div>\n\n<li>Own revenue accounting processes, including ASC 606, contract review, and complex revenue arrangements. Manage unique customer and vendor contracting discussions in partnership with Legal and Deal Desk</li>\n<li>Oversee monthly, quarterly, and annual close processes, ensuring accuracy, timeliness, and scalability</li>\n<li>Ensure strong billing, collections, and cash application processes that support customer experience and financial integrity</li>\n<li>Own global cash positioning, bank account administration, and investment policy execution</li>\n<li>Lead the implementation and optimization of accounting systems and tools as the company scales</li>\n\n<div><strong>Cross-Functional Partnership</strong></div>\n\n<li>Collaborate closely with Sales, Deal Desk, Legal, and RevOps to support contract structuring and revenue accuracy</li>\n<li>Partner with FP&amp;A to ensure alignment between actuals, forecasts, and strategic plans</li>\n<li>Support M&amp;A activity as needed, including accounting integration and purchase accounting</li>\n"},{"text":"What We're Looking For","content":"\n<li>12+ years of progressive accounting experience, ideally within high-growth SaaS or technology companies</li>\n<li>Prior experience at a public company or leading accounting through IPO preparation and execution strongly preferred</li>\n<li>Deep expertise in revenue accounting for SaaS businesses</li>\n<li>Experience leading accounting at companies with multiple currencies, international legal entities, and active M&amp;A</li>\n<li>Experience leading SOX implementation and operating in a public-company-ready control environment</li>\n\n<div><strong>Leadership &amp; Skills</strong></div>\n\n<li>Proven people leader with experience building and scaling high-performing teams</li>\n<li>Strong technical accounting foundation with the ability to balance detail with strategic thinking</li>\n<li>Comfortable operating in fast-paced, ambiguous environments and driving change</li>\n<li>Excellent cross-functional communication and executive presence</li>\n"}],"text":"Vice President, Accounting - United States","country":"US","workplaceType":"remote","opening":"<div><strong>All roles at JumpCloud&reg; are Remote unless otherwise specified in the Job Description.</strong></div>\n<h3>About JumpCloud&reg;</h3>\n<div>JumpCloud&reg; is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.</div>\n<div>&nbsp;</div>\n<h3><strong>JumpCloud is Intelligent, Secure IT.</strong></h3>","openingPlain":"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.\nAbout JumpCloud®\nJumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.\n \nJumpCloud is Intelligent, Secure IT.\n","descriptionBody":"<div>We are a high-growth SaaS company operating in the identity and security space, with aggressive ARR growth goals and a clear path toward IPO readiness. As we continue to scale globally, we are seeking a Vice President, Accounting to lead our worldwide accounting operations. This leader will bring deep technical expertise, strong operational rigor, and a strategic mindset to ensure compliance, efficiency, and readiness as the company prepares for life as a public company.</div>\n<div>&nbsp;</div>\n<div>The Vice President, Accounting will oversee Accounting, Revenue Accounting, Tax, Payroll, and Billing &amp; Collections, while partnering closely with FP&amp;A, Legal, IT, and external auditors to ensure operational excellence, compliance, and scalability.</div>","descriptionBodyPlain":"We are a high-growth SaaS company operating in the identity and security space, with aggressive ARR growth goals and a clear path toward IPO readiness. As we continue to scale globally, we are seeking a Vice President, Accounting to lead our worldwide accounting operations. This leader will bring deep technical expertise, strong operational rigor, and a strategic mindset to ensure compliance, efficiency, and readiness as the company prepares for life as a public company.\n \nThe Vice President, Accounting will oversee Accounting, Revenue Accounting, Tax, Payroll, and Billing & Collections, while partnering closely with FP&A, Legal, IT, and external auditors to ensure operational excellence, compliance, and scalability.\n","hostedUrl":"https://jobs.lever.co/jumpcloud/304f54ce-fd05-4ef7-b92a-d5429437e161","applyUrl":"https://jobs.lever.co/jumpcloud/304f54ce-fd05-4ef7-b92a-d5429437e161/apply"}]