[{"additionalPlain":"At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.\n \nHONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.\n","additional":"
\n
At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.
\n
 
\n
HONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.
\n
","categories":{"commitment":"Full-time","location":"Remote","team":"Operations","allLocations":["Remote"]},"createdAt":1780939331811,"descriptionPlain":"Honk is a technology-driven roadside assistance platform that connects enterprise customers (insurance carriers, auto clubs, warranty companies, and fleet operators) with a nationwide network of independent service providers. We have a simple, yet challenging, goal to ensure every motorist gets the help they need in a timely fashion\nWe don’t own trucks, but we have built the marketplace, the dispatch engine, and the technology infrastructure that makes it work. We’re PE-backed, scaling fast, and aggressively investing in automation and AI to widen the gap between legacy operators and us, still running on phone trees and spreadsheets.\n","description":"

Honk is a technology-driven roadside assistance platform that connects enterprise customers (insurance carriers, auto clubs, warranty companies, and fleet operators) with a nationwide network of independent service providers. We have a simple, yet challenging, goal to ensure every motorist gets the help they need in a timely fashion

\n

We don’t own trucks, but we have built the marketplace, the dispatch engine, and the technology infrastructure that makes it work. We’re PE-backed, scaling fast, and aggressively investing in automation and AI to widen the gap between legacy operators and us, still running on phone trees and spreadsheets.

","id":"ca5f9b65-f667-4a00-8f07-1e7462aaddeb","lists":[{"text":"The Role","content":"

The Customer Service Operations Manager leads a team of Operations Supervisors and specialists responsible for delivering exceptional roadside assistance experiences at scale. This role is accountable for frontline and escalation team performance, service quality, customer satisfaction, and operational efficiency.

\n

You will partner closely with Operations, Workforce Management, Training, Product, Technology, and Leadership teams to improve processes, solve complex service challenges, and ensure customers receive timely, empathetic support when they need it most.

"},{"text":"You Will:","content":"
\n\n
  • Lead from the front and support the team during periods of high demand
    • \n
  • Lead and develop a team of Operations Supervisors across frontline and escalation functions.
    • \n
  • Own performance against key operational metrics, including service levels, quality, customer satisfaction, and productivity.
    • \n
  • Provide leadership and guidance for complex customer and service provider escalations.
    • \n
  • Partner with Workforce Management, Training, Product, and Engineering teams to improve operational performance and customer outcomes.
    • \n
  • Analyze operational data and trends to identify opportunities for improvement and drive corrective action.
    • \n
  • Develop and implement process improvements that enhance efficiency, scalability, and service quality.
    • \n
  • Conduct regular performance reviews, coaching, and development discussions with direct reports.
    • \n
  • Communicate operational performance, risks, and recommendations to senior leadership.
    • \n
  • Lead operational response during service disruptions, severe weather events, and other high-impact incidents.
    • \n
  • Foster a culture of accountability, collaboration, and continuous improvement while supporting the team wherever needed.
    • \n\n
    "},{"text":"What You Bring","content":"
    \n\n
  • 5+ years of leadership experience in a customer service, contact center, or operations environment.
    • \n
  • Experience leading supervisors and developing high-performing customer-facing teams.
    • \n
  • A customer-first mindset with a passion for delivering exceptional service, especially during complex or escalated situations.
    • \n
  • Strong analytical and problem-solving skills with the ability to use data to drive decisions and improve performance.
    • \n
  • Proven ability to identify operational challenges, implement process improvements, and drive measurable results.
    • \n
  • Calm under pressure and able to make sound decisions in a fast-paced, rapidly changing environment.
    • \n
  • Strong interpersonal skills with the ability to influence, coach, and collaborate across all levels of the organization.
    • \n
  • Proficiency with Google Workspace and contact center technologies.
    • \n
  • Experience with workforce management, quality assurance, performance management, and customer experience metrics preferred.
    • \n
  • Experience in roadside assistance, insurance, transportation, logistics, or other service-based industries preferred.
    • \n\n
    "}],"salaryDescription":"
    The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Dependent on the position offered, commission and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
    ","salaryDescriptionPlain":"The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Dependent on the position offered, commission and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.\n","text":"Customer Service Operations Manager","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"

    Honk is a technology-driven roadside assistance platform that connects enterprise customers (insurance carriers, auto clubs, warranty companies, and fleet operators) with a nationwide network of independent service providers. We have a simple, yet challenging, goal to ensure every motorist gets the help they need in a timely fashion

    \n

    We don’t own trucks, but we have built the marketplace, the dispatch engine, and the technology infrastructure that makes it work. We’re PE-backed, scaling fast, and aggressively investing in automation and AI to widen the gap between legacy operators and us, still running on phone trees and spreadsheets.

    ","descriptionBodyPlain":"Honk is a technology-driven roadside assistance platform that connects enterprise customers (insurance carriers, auto clubs, warranty companies, and fleet operators) with a nationwide network of independent service providers. We have a simple, yet challenging, goal to ensure every motorist gets the help they need in a timely fashion\nWe don’t own trucks, but we have built the marketplace, the dispatch engine, and the technology infrastructure that makes it work. We’re PE-backed, scaling fast, and aggressively investing in automation and AI to widen the gap between legacy operators and us, still running on phone trees and spreadsheets.\n","hostedUrl":"https://jobs.lever.co/honkforhelp/ca5f9b65-f667-4a00-8f07-1e7462aaddeb","applyUrl":"https://jobs.lever.co/honkforhelp/ca5f9b65-f667-4a00-8f07-1e7462aaddeb/apply"},{"additionalPlain":"","additional":"
    \n
    At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.
    \n
     
    \n
    HONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.
    \n
    ","categories":{"commitment":"Full-time","location":"Chicago, IL","team":"Finance and Accounting","allLocations":["Chicago, IL"]},"createdAt":1780506418789,"descriptionPlain":"","description":"
    Honk is a technology-driven roadside assistance platform that connects enterprise customers (insurance carriers, auto clubs, warranty companies, and fleet operators) with a nationwide network of independent service providers. We don’t own trucks. We built the marketplace, the dispatch engine, and the data infrastructure that makes the whole thing work. We’re PE-backed, scaling fast, and aggressively investing in automation and AI to widen the gap between us and legacy operators still running on phone trees and spreadsheets.
    ","id":"0541e809-a592-4f52-bb01-0ed410ad9eb6","lists":[{"text":"The Role","content":"
    This role will be a key asset in the future growth of the company. The Financial Planning and Analysis Manager will be driving the Company’s financial forecast, annual budgeting process, operating plan variance analysis, and special projects. This person will provide financial consulting and strategic support to senior management including preparing board presentations, financial presentations, capital expenditure analysis, industry/peer group comparisons, new business opportunities, acquisition analysis, and other projects. This function acts as the analytical engine of the company to provide insights and support ‘optimal’ business decision-making.
    \n
     
    \n
    This position reports directly to the CFO and is expected to work from our Chicago office 3-5 days per week.
    "},{"text":"What You’ll Own","content":"
    \n\n
  • Build and own the company’s financial forecast and annual operating plan. Set the cadence, drive the inputs out of every function, and hold the business to the number.
    • \n
  • Run actual-vs-budget-vs-forecast variance analysis every month. Name the driver, quantify it, and explain it simply and succinctly. 
    • \n
  • Own the integrated three-statement model, synergy model, and a rolling 13-week cash forecast. 
    • \n
  • Turn unit economics into decisions: contribution profit by customer, market, and job type. This is the analytical engine. Use it to tell the business where to push and where to cut.
    • \n
  • Build board, lender, and exec reporting from raw data to final deck: KPI packages, covenant compliance, monthly financials. It ships clean and on time.
    • \n
  • Pressure-test new investments. Build the 80/20 ROI case; greenlight or kill on the numbers.
    • \n
  • Partner directly with ops, sales, and the exec team as the finance co-pilot. Not a back-office scorekeeper.
    • \n
  • Automate the reporting grind (Looker / Excel / Python) so your time goes to insight, not data wrangling.
    • \n\n
    "},{"text":"What You Bring","content":"
    \n\n
  • 5 to 7 years in FP&A, investment banking, private equity, or corporate finance. High-growth or PE-backed environments strongly preferred.
    • \n
  • Fluency in unit economics and contribution-margin thinking. You see a P&L as a system of drivers, not a stack of line items.
    • \n
  • Elite financial modeling. You build three-statement, scenario, and sensitivity models from a blank sheet. No reliance on templates.
    • \n
  • Board- and lender-grade reporting experience. You know what a credit agreement and a board deck demand.
    • \n
  • SQL, Python, and BI tools like Looker and Tableau. You either know them or you’ll learn them fast. Same goes for using Claude and other AI tools to automate the reporting grind and move faster than the team that’s still doing it by hand.
    • \n
  • Bachelor’s in finance, economics, accounting, or a quantitative field.
    • \n
  • Marketplace, on-demand, logistics, or insurance-adjacent experience a plus.
    • \n
  • High tolerance for speed, ambiguity, and direct feedback. You go from raw data to a recommendation without being managed to it.
    • \n\n
    "}],"salaryRange":{"min":150000,"max":175000,"currency":"USD","interval":"per-year-salary"},"text":"FP&A Manager","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"
    Honk is a technology-driven roadside assistance platform that connects enterprise customers (insurance carriers, auto clubs, warranty companies, and fleet operators) with a nationwide network of independent service providers. We don’t own trucks. We built the marketplace, the dispatch engine, and the data infrastructure that makes the whole thing work. We’re PE-backed, scaling fast, and aggressively investing in automation and AI to widen the gap between us and legacy operators still running on phone trees and spreadsheets.
    ","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/honkforhelp/0541e809-a592-4f52-bb01-0ed410ad9eb6","applyUrl":"https://jobs.lever.co/honkforhelp/0541e809-a592-4f52-bb01-0ed410ad9eb6/apply"},{"additionalPlain":"At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.\n \nHONK is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.\n","additional":"
    At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.
    \n
     
    \n
    HONK is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.
    ","categories":{"commitment":"Full-time","location":"Remote","team":"Operations","allLocations":["Remote"]},"createdAt":1777930564982,"descriptionPlain":"HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.\n\n\nThe Logistics team specializes in logistics-oriented tasks, encompassing secondary services, transportation, high-priority requests, and customized pilot programs designed to assess viability and scalability. The team is responsible for coordinating all necessary logistics to ensure that vehicles are transported with optimal timeliness, organization, and cost efficiency.\n \nAs a Logistics Coordinator, your responsibilities will include ensuring the timely and efficient delivery of vehicles, with a particular emphasis on secondary services and other logistics-related tasks, including chats and calls. You will manage and oversee service completion, ensuring all assignments are executed seamlessly and effectively. This role necessitates the proactive resolution of escalated issues while maintaining consistent communication with customers, service providers, and insurance adjusters.\n","description":"
    HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.

    HONK is looking for a Partner Success Specialist to support our Network Growth team. This role sits at the center of HONK’s service network and will be responsible for building, managing, and improving relationships with the service providers who deliver for our customers every day.

    \n

    It’s part relationship management, part operations, and part problem-solving. You’ll spend your time onboarding new partners, supporting existing ones, monitoring performance, and stepping in when things aren’t going as planned.

    \n

    If you’re someone who can handle a high volume of conversations, stay organized under pressure, and drive outcomes through relationships, this role will feel like a good fit.

    ","id":"21789d73-fd0e-4bb8-91fc-49a1bdbf7ca0","lists":[{"text":"Responsibilities","content":"\n
  • Champion HONK's platform-quality story to current and prospective partners, emphasizing how our technology drives efficiency, quality, and superior customer outcomes.
    • \n
  • Create high-quality, compliant, and robust service networks in targeted geographic zones
    • \n
  • Own and protect our joint responsibility of compliance and service standards for our service providers, insurance partners, and roadside consumers.
    • \n
  • Drive network quality by rigorously monitoring and managing provider performance against key metrics, including dispatch performance, customer experience time trends, and provider-level NPS.
    • \n
  • Handle a high volume of partner communication across email, phone, and chat
    • \n
  • Proactively manage provider churn by diagnosing root causes and leading informed, data-driven corrective conversations to maintain high retention of top-tier partners.
    • \n
  • Build strong relationships with partners while maintaining clear performance expectations
    • \n
  • Warmly hand-hold new partners through their onboarding as needed, while encouraging the use of our online, automated onboarding funnel where possible.
    • \n
  • Negotiate competitive rate schedules that not only win the business but create a win-win for Honk and our providers.
    • \n
  • Advocate internally for changes that improve outcomes for partners and customers
    • \n
  • Travel occasionally to industry events and meet partners in person
    • \n"},{"text":"Preferred Experience","content":"
    \n\n
  • Experience in a high-volume, partner-facing operations, or account management role
    • \n
  • Strong communication skills with the ability to be clear, direct, and professional across channels
    • \n
  • Comfortable working with data to monitor performance and guide decisions
    • \n
  • Proven ability to manage competing priorities in a fast-paced environment
    • \n
  • Confidence in handling difficult conversations and driving toward resolution
    • \n
  • Strong judgment and a high sense of ownership
    • \n\n
    "},{"text":"Additional Requirements","content":"\n
  • Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
    • \n
  • Must have access to an Internet connection with a minimum speed of 5 Mbps download/2.5 Mbps upload
    • \n\n
     
    "}],"salaryRange":{"min":50000,"max":65000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
    The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Dependent on the position offered, bonuses and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
    ","salaryDescriptionPlain":"The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Dependent on the position offered, bonuses and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.\n","text":"Network Growth Specialist","country":"US","workplaceType":"remote","opening":"
    HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.
    ","openingPlain":"HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.\n","descriptionBody":"

    HONK is looking for a Partner Success Specialist to support our Network Growth team. This role sits at the center of HONK’s service network and will be responsible for building, managing, and improving relationships with the service providers who deliver for our customers every day.

    \n

    It’s part relationship management, part operations, and part problem-solving. You’ll spend your time onboarding new partners, supporting existing ones, monitoring performance, and stepping in when things aren’t going as planned.

    \n

    If you’re someone who can handle a high volume of conversations, stay organized under pressure, and drive outcomes through relationships, this role will feel like a good fit.

    ","descriptionBodyPlain":"The Logistics team specializes in logistics-oriented tasks, encompassing secondary services, transportation, high-priority requests, and customized pilot programs designed to assess viability and scalability. The team is responsible for coordinating all necessary logistics to ensure that vehicles are transported with optimal timeliness, organization, and cost efficiency.\n \nAs a Logistics Coordinator, your responsibilities will include ensuring the timely and efficient delivery of vehicles, with a particular emphasis on secondary services and other logistics-related tasks, including chats and calls. You will manage and oversee service completion, ensuring all assignments are executed seamlessly and effectively. This role necessitates the proactive resolution of escalated issues while maintaining consistent communication with customers, service providers, and insurance adjusters.\n","hostedUrl":"https://jobs.lever.co/honkforhelp/21789d73-fd0e-4bb8-91fc-49a1bdbf7ca0","applyUrl":"https://jobs.lever.co/honkforhelp/21789d73-fd0e-4bb8-91fc-49a1bdbf7ca0/apply"},{"additionalPlain":"At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.\n \nHONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.\n","additional":"
    \n
    At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.
    \n
     
    \n
    HONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.
    \n
    ","categories":{"commitment":"Full-time","location":"Remote","team":"Sales","allLocations":["Remote"]},"createdAt":1780942091338,"descriptionPlain":"Honk is a technology-driven roadside assistance platform that connects enterprise customers (insurance carriers, auto clubs, warranty companies, and fleet operators) with a nationwide network of independent service providers. We have a simple, yet challenging, goal to ensure every motorist gets the help they need in a timely fashion\nWe don’t own trucks, but we have built the marketplace, the dispatch engine, and the technology infrastructure that makes it work. We’re PE-backed, scaling fast, and aggressively investing in automation and AI to widen the gap between legacy operators and us, still running on phone trees and spreadsheets.\n","description":"

    Honk is a technology-driven roadside assistance platform that connects enterprise customers (insurance carriers, auto clubs, warranty companies, and fleet operators) with a nationwide network of independent service providers. We have a simple, yet challenging, goal to ensure every motorist gets the help they need in a timely fashion

    \n

    We don’t own trucks, but we have built the marketplace, the dispatch engine, and the technology infrastructure that makes it work. We’re PE-backed, scaling fast, and aggressively investing in automation and AI to widen the gap between legacy operators and us, still running on phone trees and spreadsheets.

    ","id":"a093942a-8912-4dc3-8085-e37e25db0ba1","lists":[{"text":"The Role","content":"

    The Sales Engineer serves as the technical bridge between prospective customers and HONK’s Product, Engineering, and Operations teams. Working closely with Account Directors, you will help customers evaluate HONK’s platform, design solutions that align with their operational needs, and guide opportunities from initial discovery through implementation planning.

    \n

    This role combines technical expertise, consultative problem-solving, and strong business acumen. You’ll help shape complex enterprise opportunities by understanding customer workflows, validating requirements, assessing technical feasibility, and ensuring internal alignment before a deal is closed. Your work will directly influence HONK’s ability to win new business, expand strategic accounts, and deliver successful customer outcomes.

    "},{"text":"Responsibilities:","content":"
    \n\n
  • Partner closely with Account Directors throughout the sales cycle to understand customer objectives, operational challenges, and success criteria.
    • \n
  • Lead discovery sessions, product demonstrations, and technical evaluations to help prospective customers assess HONK’s platform and services.
    • \n
  • Collaborate with customers to define business requirements, document workflows, and design solutions that align with their operational needs and strategic goals.
    • \n
  • Serve as the technical lead during the evaluation process, guiding security reviews, integration discussions, workflow validation, and other due diligence activities.
    • \n
  • Assess the feasibility of customer requests and proposed solutions, working closely with Product, Engineering, and Operations teams to ensure alignment with current capabilities and future roadmap priorities.
    • \n
  • Support RFP responses, security questionnaires, technical documentation requests, and other pre-sales activities required to advance opportunities.
    • \n
  • Act as the primary liaison between Sales and internal stakeholders, ensuring cross-functional alignment on new business and expansion opportunities.
    • \n
  • Provide customer feedback, market insights, and emerging requirements to Product and Engineering teams to help inform future product development.
    • \n
  • Maintain accurate documentation of customer requirements, proposed solutions, technical dependencies, and implementation considerations throughout the sales process.
    • \n
  • Ensure a seamless transition from pre-sales to onboarding by documenting technical requirements, customer expectations, and implementation plans for Account Directors, Account Managers, and Operations teams.
    • \n\n
    "},{"text":"Qualifications:","content":"
    \n\n
  • 3+ years of experience in Sales Engineering, Solutions Consulting, Technical Account Management, Product Operations, or a related customer-facing technical role.
    • \n
  • Ability to translate complex technical concepts into clear business value for both technical and non-technical audiences.
    • \n
  • Experience leading discovery sessions, workflow assessments, and solution design discussions with enterprise customers.
    • \n
  • Strong communication and presentation skills with the ability to influence stakeholders across multiple functions.
    • \n
  • Experience working closely with Product and Engineering teams in a SaaS or technology-driven environment.
    • \n
  • Proven ability to manage multiple opportunities simultaneously while maintaining attention to detail.
    • \n
  • Experience supporting enterprise software evaluations, integrations, APIs, or operational workflows is preferred.
    • \n
  • Automotive, roadside assistance, logistics, fleet, mobility, or marketplace experience is a plus.
    • \n\n
    "}],"salaryRange":{"min":120000,"max":165000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
    The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Dependent on the position offered, commission and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
    ","salaryDescriptionPlain":"The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Dependent on the position offered, commission and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.\n","text":"Sales Engineer","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"

    Honk is a technology-driven roadside assistance platform that connects enterprise customers (insurance carriers, auto clubs, warranty companies, and fleet operators) with a nationwide network of independent service providers. We have a simple, yet challenging, goal to ensure every motorist gets the help they need in a timely fashion

    \n

    We don’t own trucks, but we have built the marketplace, the dispatch engine, and the technology infrastructure that makes it work. We’re PE-backed, scaling fast, and aggressively investing in automation and AI to widen the gap between legacy operators and us, still running on phone trees and spreadsheets.

    ","descriptionBodyPlain":"Honk is a technology-driven roadside assistance platform that connects enterprise customers (insurance carriers, auto clubs, warranty companies, and fleet operators) with a nationwide network of independent service providers. We have a simple, yet challenging, goal to ensure every motorist gets the help they need in a timely fashion\nWe don’t own trucks, but we have built the marketplace, the dispatch engine, and the technology infrastructure that makes it work. We’re PE-backed, scaling fast, and aggressively investing in automation and AI to widen the gap between legacy operators and us, still running on phone trees and spreadsheets.\n","hostedUrl":"https://jobs.lever.co/honkforhelp/a093942a-8912-4dc3-8085-e37e25db0ba1","applyUrl":"https://jobs.lever.co/honkforhelp/a093942a-8912-4dc3-8085-e37e25db0ba1/apply"},{"additionalPlain":"At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.\nHONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.\n\nNote: HONK does not work with third-party recruiters or staffing agencies for this role. Please be aware of recruiting scams and fraudulent outreach impersonating employers online. All communication regarding this opportunity will come directly from the HONK team through official company channels.\n","additional":"
    \n

    At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

    \n

    HONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.

    Note: HONK does not work with third-party recruiters or staffing agencies for this role. Please be aware of recruiting scams and fraudulent outreach impersonating employers online. All communication regarding this opportunity will come directly from the HONK team through official company channels.

    \n
    ","categories":{"commitment":"Full-time","location":"Chicago, IL","team":"Engineering","allLocations":["Chicago, IL"]},"createdAt":1780597463173,"descriptionPlain":"HONK Technologies redefines the towing and roadside assistance experience and  remains dedicated to turning difficult automotive situations into positive, brand-defining experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.\nWe are a fast-moving, product-driven engineering organization focused on building reliable, real-time systems that operate at scale.\n","description":"
    \n

    HONK Technologies redefines the towing and roadside assistance experience and  remains dedicated to turning difficult automotive situations into positive, brand-defining experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.

    \n

    We are a fast-moving, product-driven engineering organization focused on building reliable, real-time systems that operate at scale.

    \n
    ","id":"f01e4a5f-7be8-4dd6-8ac8-ae6b9f0ec1c5","lists":[{"text":"The Role","content":"
    \n

    HONK is seeking a Senior Software Engineer- Fullstack to help architect, build, and scale our core platform and customer-facing products. This role works closely with the CTO and engineering team to develop high-performance applications across the stack, including frontend experiences, backend services, APIs, and cloud infrastructure.

    \n

    This is a hands-on role ideal for someone who enjoys solving complex technical problems, shipping quickly, and contributing to product and technical direction in a collaborative startup environment.

    This position reports directly to the CTO and is expected to work from our Chicago office 3-5 days per week.

    \n
    "},{"text":"What You’ll Own","content":"
    \n\n
  • \n

    Design, build, and maintain scalable full-stack applications and services.

    \n
    • \n
  • \n

    Develop responsive frontend applications using React and TypeScript.

    \n
    • \n
  • \n

    Build and enhance backend systems using Ruby on Rails and Java.

    \n
    • \n
  • \n

    Architect APIs, real-time systems, and high-throughput microservices, with a heavy focus on optimizing our core dispatch and logistics engine.

    \n
    • \n
  • \n

    Define testing and review practices, introducing automated frameworks into our release process to improve reliability.

    \n
    • \n
  • \n

    Improve platform scalability and reliability by anticipating scaling limits, raising reliability risks early, and improving system observability.

    \n
    • \n
  • \n

    Take ownership of a technical area and its downstream impacts, ensuring decisions align with product goals and do not negatively affect dependent systems or the business.

    \n
    • \n
  • \n

    Collaborate with Product, UX, and Engineering teams to ship customer-facing features.

    \n
    • \n
  • \n

    Support AI-enabled initiatives and automation efforts across internal tools and workflows.

    \n
    • \n
  • \n

    Mentor engineers, provide architectural guidance, and help drive engineering excellence across the team.

    \n
    • \n\n
    "},{"text":"What You Bring","content":"
    \n\n
  • \n

    8+ years of experience building and shipping scalable web applications and distributed systems, ideally with experience preparing platforms for significant (3-5x) scale.

    \n
    • \n
  • \n

    Deep expertise in Ruby on Rails and Java (our core backend languages).

    \n
    • \n
  • \n

    Strong frontend engineering experience with modern JavaScript frameworks, particularly React and TypeScript.

    \n
    • \n
  • \n

    Demonstrated experience with AWS cloud infrastructure.

    \n
    • \n
  • \n

    Domain expertise in logistics, routing, mapping, or dispatch systems (familiarity with route optimization is a significant plus).

    \n
    • \n
  • \n

    A proven track record of establishing automated testing frameworks and CI/CD quality gates from scratch, rather than simply participating in an existing testing culture.

    \n
    • \n
  • \n

    Strong systems context awareness, demonstrating the ability to consider downstream effects across adjacent systems to avoid cascading failures.

    \n
    • \n
  • \n

    Experience contributing to operational excellence, including establishing observability metrics, monitoring, and proactive debugging of performance issues.

    \n
    • \n
  • \n

    Strong communication skills with the ability to facilitate discussions, clearly communicate technical trade-offs to non-technical stakeholders, and align teams on technical direction.

    \n
    • \n
  • \n

    Curiosity about emerging technologies and experience leveraging AI tools and workflows to improve development velocity.

    \n
    • \n\n
    "}],"salaryRange":{"min":160000,"max":185000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
    The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Depending on the position offered, commission and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
    ","salaryDescriptionPlain":"The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Depending on the position offered, commission and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.\n","text":"Senior Software Engineer - Fullstack","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"
    \n

    HONK Technologies redefines the towing and roadside assistance experience and  remains dedicated to turning difficult automotive situations into positive, brand-defining experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.

    \n

    We are a fast-moving, product-driven engineering organization focused on building reliable, real-time systems that operate at scale.

    \n
    ","descriptionBodyPlain":"HONK Technologies redefines the towing and roadside assistance experience and  remains dedicated to turning difficult automotive situations into positive, brand-defining experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.\nWe are a fast-moving, product-driven engineering organization focused on building reliable, real-time systems that operate at scale.\n","hostedUrl":"https://jobs.lever.co/honkforhelp/f01e4a5f-7be8-4dd6-8ac8-ae6b9f0ec1c5","applyUrl":"https://jobs.lever.co/honkforhelp/f01e4a5f-7be8-4dd6-8ac8-ae6b9f0ec1c5/apply"}]