[{"additionalPlain":"Base salary: $51,000. On Target Earnings (OTE) range: $85,000, 60.00% base/40.00% variable target OTE split. \n \nThe above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.\n \nHighspot also offers the following employee benefits for this position:\n-Comprehensive medical, dental, vision, disability, and life benefits\n-Health Savings Account (HSA) with employer contribution\n-401(k) Matching with immediate vesting on employer match\n-Flexible PTO\n-8 paid holidays and 5 paid days for Annual Holiday Week\n-Quarterly Recharge Fridays (paid days off for mental health recharge)\n-18 weeks paid parental leave\n-Access to Coaches and Therapists through Modern Health\n-2 volunteer days per year\n-Commuting benefits                  \n \n#LI-KT1\n\n\nEqual Opportunity Statement\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.\n\nDid you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.\n","additional":"
Base salary: $51,000. On Target Earnings (OTE) range: $85,000, 60.00% base/40.00% variable target OTE split. 
\n
 
\n
The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
\n
 
\n
Highspot also offers the following employee benefits for this position:
\n
-Comprehensive medical, dental, vision, disability, and life benefits
\n
-Health Savings Account (HSA) with employer contribution
\n
-401(k) Matching with immediate vesting on employer match
\n
-Flexible PTO
\n
-8 paid holidays and 5 paid days for Annual Holiday Week
\n
-Quarterly Recharge Fridays (paid days off for mental health recharge)
\n
-18 weeks paid parental leave
\n
-Access to Coaches and Therapists through Modern Health
\n
-2 volunteer days per year
\n
-Commuting benefits                  
\n
 
\n
#LI-KT1

Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.
","categories":{"commitment":"Full time","department":"Sales & Marketing","location":"Seattle","team":"Account Development","allLocations":["Seattle"]},"createdAt":1758749332164,"descriptionPlain":"About Highspot\nHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. \n\n\nAbout the Role\nThe Account Development Representative (ADR) is responsible for creating a strategic account penetration plan to identify and create qualified sales opportunities within target accounts for their Account Executive(s). \n \nThe ADR also manages inbound lead activity, qualifying active buying interest and developing opportunities in prospect accounts. \n \nThe ADR is responsible for conducting business dealings with C-suite level executives in a way that creates a superior experience that will set the stage for effective sales follow-up, as well as future product sales.  This position reports to the Director of Account Development.\n \nAbout the Account Development Team\nWe’re passionate about building a world-class sales team, as we believe that exceptionally talented people are the key to delivering a great customer experience at every turn. We provide a unique opportunity to grow by being surrounded by a team of brilliant and experienced individuals and leaders.\n \nWe are seeking a tenacious team member to join our account development team who loves evangelizing a disruptive, new product and wants to be part of a powerhouse, growing, hard-working team.\n \nOur team is dedicated to cultivating personal and professional development by creating a culture of transparency, creativity, innovation, passion, learning, and winning.\n","description":"
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

About the Role
\n
The Account Development Representative (ADR) is responsible for creating a strategic account penetration plan to identify and create qualified sales opportunities within target accounts for their Account Executive(s). 
\n
 
\n
The ADR also manages inbound lead activity, qualifying active buying interest and developing opportunities in prospect accounts. 
\n
 
\n
The ADR is responsible for conducting business dealings with C-suite level executives in a way that creates a superior experience that will set the stage for effective sales follow-up, as well as future product sales.  This position reports to the Director of Account Development.
\n
 
\n
About the Account Development Team
\n
We’re passionate about building a world-class sales team, as we believe that exceptionally talented people are the key to delivering a great customer experience at every turn. We provide a unique opportunity to grow by being surrounded by a team of brilliant and experienced individuals and leaders.
\n
 
\n
We are seeking a tenacious team member to join our account development team who loves evangelizing a disruptive, new product and wants to be part of a powerhouse, growing, hard-working team.
\n
 
\n
Our team is dedicated to cultivating personal and professional development by creating a culture of transparency, creativity, innovation, passion, learning, and winning.
","id":"c02be6b2-d4b2-43e6-a5a6-7b3264f8be8b","lists":[{"text":"What You'll Do","content":"\n
  • Leverage on-boarding and continuous training to be an expert about the company, industry, our platform’s benefits and features in order to effectively articulate the Highspot value proposition, while gathering information about prospect needs.
    • \n
  • Efficiently research to identify the right people to approach within target accounts: the members of the buying team and its key influencers.
    • \n
  • Strategically coordinate personalized, multi-channel, multi-threaded, outbound activities to target various buying personas and create high-value opportunities in target accounts.
    • \n
  • Understand the value drivers of prospects to creatively and professionally craft customized and personalized messages that offer unique perspectives specific to their economic motivators.
    • \n
  • Successfully manage and overcome prospect objections.
    • \n
  • Update prospect interactions in Salesforce.com to ensure efficient account management.
    • \n
  • Consistently achieve monthly qualified opportunity quotas to ensure revenue objective.
    • \n
  • Understand, as much as possible, the corporate budget, decision-making timeframe, customer goals, and key decision-makers within the prospect’s organization.
    • \n"},{"text":"Your Background ","content":"\n
  • At least one year of relevant work experience.
    • \n
  • Experience engaging with multiple executive levels within an organization; familiarity with marketing and sales is a plus.
    • \n
  • Pre-call planning, opportunity qualification, objection handling, call structure and control, time and territory management.
    • \n
  • Proven track record of achieving measurable sales goals in a sales environment where accurate entry and management of lead data in a CRM system was required.
    • \n
  • Proficient with standard corporate productivity tools (email, voicemail, MS Office).
    • \n
  • Experience with email and social media (LinkedIn, Twitter, etc.)
    • \n
  • Sales training and salesforce.com experience a plus. 
    • \n"},{"text":"About You","content":"\n
  • You are competitive: You have a hunter mentality, work hard to win and have a track record of success.
    • \n
  • You are a leader: You go above and beyond and are proactive in seeking out new opportunities.
    • \n
  • You are agile and embrace change: You are not flustered easily and strive when you have to think on your feet.
    • \n
  • You are incredibly bright and strive to surround yourself with people that push you to be better and enable you to grow. 
    • \n
  • You are curious to understand your surroundings: You are constantly asking questions and have a strong desire to understand the “how’s” and “why’s” of your environment. 
    • \n
  • You are ambitious: You refuse to take no for an answer, are determined to overcome obstacles, and can self-motivate to achieve success.
    • \n
  • You have high-energy: You are fun, happy, optimistic and have fantastic phone skills. 
    • \n
  • You are a motivated self-starter: You love bringing new ideas to the table and understand what it takes to build trust and follow up in a credible and timely manner.
    • \n
  • You are a team player: You lead by example and go above and beyond for your team and the company.
    • \n
  • You are looking to become part of a world-class team: You want to make an impact and become part of a team where you can grow within the company by being rewarded and recognized based on your performance.
    • \n"}],"text":"Account Development Representative","country":"US","workplaceType":"hybrid","opening":"
    About Highspot
    Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
    ","openingPlain":"About Highspot\nHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. \n","descriptionBody":"
    About the Role
    \n
    The Account Development Representative (ADR) is responsible for creating a strategic account penetration plan to identify and create qualified sales opportunities within target accounts for their Account Executive(s). 
    \n
     
    \n
    The ADR also manages inbound lead activity, qualifying active buying interest and developing opportunities in prospect accounts. 
    \n
     
    \n
    The ADR is responsible for conducting business dealings with C-suite level executives in a way that creates a superior experience that will set the stage for effective sales follow-up, as well as future product sales.  This position reports to the Director of Account Development.
    \n
     
    \n
    About the Account Development Team
    \n
    We’re passionate about building a world-class sales team, as we believe that exceptionally talented people are the key to delivering a great customer experience at every turn. We provide a unique opportunity to grow by being surrounded by a team of brilliant and experienced individuals and leaders.
    \n
     
    \n
    We are seeking a tenacious team member to join our account development team who loves evangelizing a disruptive, new product and wants to be part of a powerhouse, growing, hard-working team.
    \n
     
    \n
    Our team is dedicated to cultivating personal and professional development by creating a culture of transparency, creativity, innovation, passion, learning, and winning.
    ","descriptionBodyPlain":"About the Role\nThe Account Development Representative (ADR) is responsible for creating a strategic account penetration plan to identify and create qualified sales opportunities within target accounts for their Account Executive(s). \n \nThe ADR also manages inbound lead activity, qualifying active buying interest and developing opportunities in prospect accounts. \n \nThe ADR is responsible for conducting business dealings with C-suite level executives in a way that creates a superior experience that will set the stage for effective sales follow-up, as well as future product sales.  This position reports to the Director of Account Development.\n \nAbout the Account Development Team\nWe’re passionate about building a world-class sales team, as we believe that exceptionally talented people are the key to delivering a great customer experience at every turn. We provide a unique opportunity to grow by being surrounded by a team of brilliant and experienced individuals and leaders.\n \nWe are seeking a tenacious team member to join our account development team who loves evangelizing a disruptive, new product and wants to be part of a powerhouse, growing, hard-working team.\n \nOur team is dedicated to cultivating personal and professional development by creating a culture of transparency, creativity, innovation, passion, learning, and winning.\n","hostedUrl":"https://jobs.lever.co/highspot/c02be6b2-d4b2-43e6-a5a6-7b3264f8be8b","applyUrl":"https://jobs.lever.co/highspot/c02be6b2-d4b2-43e6-a5a6-7b3264f8be8b/apply"},{"additionalPlain":"#LI-NG1\n\n\nEqual Opportunity Statement\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.\n\nDid you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.\n","additional":"
    #LI-NG1

    Equal Opportunity Statement
    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

    Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.
    ","categories":{"commitment":"Full time","department":"Services","location":"India - Hyderabad","team":"Customer Services","allLocations":["India - Hyderabad"]},"createdAt":1778478619271,"descriptionPlain":"About Highspot\nHighspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.\n\nWhile headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.\n\n\nAbout the Role In this role, you will be joining the Customer Services team. This is a high impact and high visibility role, where you will represent the company as you work with customers to define and deliver solutions using Highspot. You will play a key role in building and sustaining customer and partner relationships, while driving the adoption of Highspot within the customer’s organization and ensuring that customers get the full benefits of using our platform.\n","description":"
    About Highspot
    Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.

    While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.

    About the Role
    In this role, you will be joining the Customer Services team. This is a high impact and high visibility role, where you will represent the company as you work with customers to define and deliver solutions using Highspot. You will play a key role in building and sustaining customer and partner relationships, while driving the adoption of Highspot within the customer’s organization and ensuring that customers get the full benefits of using our platform.

    ","id":"2fd96cd9-e680-464f-afa9-6c6f47a366e9","lists":[{"text":"Responsibilities","content":"
    \n
    \n
    \n
    \n
    \n
    \n
    \n
    \n
    \n
      \n
    • Gain deep knowledge, understanding, and hands-on experience with the Highspot product, including how it integrates with other systems within a customer’s environment.
      • \n
    • Become a trusted advisor to customers by engaging effectively with stakeholders at all levels, and help them maximize the value they get from Highspot.
      • \n
    • Collaborate with customers to design solutions, develop project plans, and execute them efficiently—ensuring timely delivery that meets customer needs.
      • \n
    • Train and enable users to fully leverage the capabilities of the Highspot platform.
      • \n
    • Work closely with the account team to support the sales process and contribute to revenue growth.
      • \n
    • Partner with the engineering team to provide feedback and help evolve the product in ways that better serve customer needs.
      • \n\n
    \n
    \n
    \n
    \n
    \n
    \n
    \n
    "},{"text":"Required Qualfications","content":"
    \n\n
  • 6 - 8 years of relevant experience (consulting, client management, professional services, or sales engineering experience); ideally including enterprise implementations.
    • \n
  • Bachelor's degree required. (Degree is in a STEM field preferred)
    • \n
  • Excellent written and verbal communication skills.
    • \n
  • Experience working in a Software-as-a-Service (SaaS) environment and within a product-driven company
    • \n
  • Proven track record of managing end-to-end software implementation processes involving many stakeholders and delivering results on time with high quality.
    • \n
  • Ability to effectively support and engage with a diverse group of people. Able to sustain a dynamic discussion with an executive or help an impatient user who is learning about Highspot for the first time.
    • \n
  • Able to construct a thoughtful and effective strategy for organizing and sharing sales and marketing information.
    • \n
  • Experience being the bridge between different teams within the customer organization, who often have conflicting perspectives. A working knowledge of operating within the marketing and/or sales team at a large organization is a plus.
    • \n\n
    "}],"text":"Implementation Manager","country":"IN","workplaceType":"hybrid","opening":"
    About Highspot
    Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.

    While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.
    ","openingPlain":"About Highspot\nHighspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.\n\nWhile headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.\n","descriptionBody":"

    About the Role
    In this role, you will be joining the Customer Services team. This is a high impact and high visibility role, where you will represent the company as you work with customers to define and deliver solutions using Highspot. You will play a key role in building and sustaining customer and partner relationships, while driving the adoption of Highspot within the customer’s organization and ensuring that customers get the full benefits of using our platform.

    ","descriptionBodyPlain":"About the Role In this role, you will be joining the Customer Services team. This is a high impact and high visibility role, where you will represent the company as you work with customers to define and deliver solutions using Highspot. You will play a key role in building and sustaining customer and partner relationships, while driving the adoption of Highspot within the customer’s organization and ensuring that customers get the full benefits of using our platform.\n","hostedUrl":"https://jobs.lever.co/highspot/2fd96cd9-e680-464f-afa9-6c6f47a366e9","applyUrl":"https://jobs.lever.co/highspot/2fd96cd9-e680-464f-afa9-6c6f47a366e9/apply"},{"additionalPlain":"#LI-SG1\n\n\nEqual Opportunity Statement\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.\n\nDid you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.\n","additional":"
    #LI-SG1

    Equal Opportunity Statement
    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

    Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.
    ","categories":{"commitment":"Full time","department":"Sales & Marketing","location":"India - Hyderabad","team":"Sales","allLocations":["India - Hyderabad"]},"createdAt":1762423467318,"descriptionPlain":"About Highspot\nHighspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.\n\nWhile headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.\n\n\nAbout the Role\nAs a Renewals Manager supporting SMB & Commercial customers, you will play a vital role in driving customer retention and ensuring continued satisfaction with Highspot’s solutions. You will manage the full renewal process for our customer base, collaborating closely with Sales, Customer Success, Revenue Operations and Finance to ensure seamless renewal experiences and identify opportunities to expand customer value.\n","description":"
    About Highspot
    Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.

    While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.

    About the Role
    \n
    As a Renewals Manager supporting SMB & Commercial customers, you will play a vital role in driving customer retention and ensuring continued satisfaction with Highspot’s solutions. You will manage the full renewal process for our customer base, collaborating closely with Sales, Customer Success, Revenue Operations and Finance to ensure seamless renewal experiences and identify opportunities to expand customer value.
    ","id":"c16b50c8-a181-40cb-a1fa-1a0b99da73ae","lists":[{"text":"What You’ll Do","content":"\n
  • Own the Renewals Process: Manage the end-to-end renewals process for SMB & Commercial customers—ensuring timely, accurate, and customer-centric execution.
    • \n
  • Customer Retention: Develop and execute strategies to achieve renewal and retention targets, minimizing churn and maximizing long-term customer loyalty.
    • \n
  • Customer Engagement: Build trusted relationships with key SMB & Commercial stakeholders to understand their business needs, advocate for their success, and align solutions to their goals.
    • \n
  • Cross-Functional Collaboration: Partner with Sales, Customer Success, and Finance to streamline renewal operations and identify upsell or expansion opportunities.
    • \n
  • Data-Driven Insights: Leverage data from CRM and usage analytics to identify renewal risks, forecast outcomes, and proactively address customer challenges.
    • \n
  • Negotiation & Escalation Management: Effectively handle renewal negotiations and resolve customer issues with a focus on win-win outcomes.
    • \n
  • Reporting & Forecasting: Maintain accurate renewal forecasts and performance tracking in CRM tools (e.g., Salesforce).
    • \n"},{"text":"Your Background","content":"\n
  • Experience: 3-5 years in Renewals, Customer Success, or Account Management, preferably in a B2B SaaS. 
    • \n
  • Customer Focus: Passionate about delivering exceptional customer experiences and building long-term relationships.
    • \n
  • Negotiation Skills: Proven ability to navigate customer conversations with confidence, empathy, and professionalism.
    • \n
  • Analytical Thinking: Comfortable using data to drive decisions, assess performance, and identify growth opportunities.
    • \n
  • Collaboration: Strong cross-functional communication skills; experience working with Sales, Customer Success, and Operations teams.
    • \n
  • Tools: Proficient in CRM and renewal management tools (e.g., Salesforce, Gainsight).Mindset: Self-starter who thrives in a fast-paced, collaborative, and high-growth environment.
    • \n"}],"text":"Renewals Manager","country":"IN","workplaceType":"hybrid","opening":"
    About Highspot
    Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.

    While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.
    ","openingPlain":"About Highspot\nHighspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.\n\nWhile headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.\n","descriptionBody":"
    About the Role
    \n
    As a Renewals Manager supporting SMB & Commercial customers, you will play a vital role in driving customer retention and ensuring continued satisfaction with Highspot’s solutions. You will manage the full renewal process for our customer base, collaborating closely with Sales, Customer Success, Revenue Operations and Finance to ensure seamless renewal experiences and identify opportunities to expand customer value.
    ","descriptionBodyPlain":"About the Role\nAs a Renewals Manager supporting SMB & Commercial customers, you will play a vital role in driving customer retention and ensuring continued satisfaction with Highspot’s solutions. You will manage the full renewal process for our customer base, collaborating closely with Sales, Customer Success, Revenue Operations and Finance to ensure seamless renewal experiences and identify opportunities to expand customer value.\n","hostedUrl":"https://jobs.lever.co/highspot/c16b50c8-a181-40cb-a1fa-1a0b99da73ae","applyUrl":"https://jobs.lever.co/highspot/c16b50c8-a181-40cb-a1fa-1a0b99da73ae/apply"},{"additionalPlain":"Base salary range: $216,522 - $297,652\nEmployees may also be eligible for bonuses and other forms of compensation.\nThe above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.\nHighspot also offers the following employee benefits for this position:\n-Comprehensive medical, dental, vision, disability, and life benefits\n-Health Savings Account (HSA) with employer contribution\n-401(k) Matching with immediate vesting on employer match\n-Flexible PTO\n-8 paid holidays and 5 paid days for Annual Holiday Week\n-Quarterly Recharge Fridays (paid days off for mental health recharge)\n-18 weeks paid parental leave\n-Access to Coaches and Therapists through Modern Health\n-2 volunteer days per year\n-Commuting benefits\n#LI-NT1\n\n\nEqual Opportunity Statement\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.\n\nDid you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.\n","additional":"

    Base salary range: $216,522 - $297,652
    Employees may also be eligible for bonuses and other forms of compensation.
    The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.

    \n

    Highspot also offers the following employee benefits for this position:
    -Comprehensive medical, dental, vision, disability, and life benefits
    -Health Savings Account (HSA) with employer contribution
    -401(k) Matching with immediate vesting on employer match
    -Flexible PTO
    -8 paid holidays and 5 paid days for Annual Holiday Week
    -Quarterly Recharge Fridays (paid days off for mental health recharge)
    -18 weeks paid parental leave
    -Access to Coaches and Therapists through Modern Health
    -2 volunteer days per year
    -Commuting benefits

    \n

    #LI-NT1


    Equal Opportunity Statement
    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

    Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.
    ","categories":{"commitment":"Full time","department":"Product","location":"Seattle","team":"Product Design","allLocations":["Seattle"]},"createdAt":1780592359973,"descriptionPlain":"About Highspot\nHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. \n\n\nAbout the Role\nWe are a robust centralized design team where all creative functions mingle and have purview across the entire company. Product designers, hyper-focused on delivering a world-class product that reps love, collaborate with visual designers that are always pushing our brand in innovative ways, challenging every pixel. Our digital media designers create compelling story-driven content using critical insights provided by our user experience researchers that allow us to experiment and push for quality over quantity. Our design operations folks remove barriers, enable us to all do our best work, and build connections within and without the team. \nTogether, we are a team that designs together, one that empowers and lifts each other up, and that fosters trust not only in ourselves but trust in our team. A culture of openness, honesty and the ability to provide and receive constructive feedback are important to us. Communication and collaboration are key.\nWe also believe that great teams are inclusive in their composition. Being surrounded by a diversity of backgrounds, experiences, and perspectives bring out the best in everyone and lead to higher-quality products and experiences.\nThe Role \nYou are a driven creative leader with the perfect balance of skills to drive the project forward, manage the team to make it happen, and willingness to roll up your sleeves to get things done. You have experience with shepherding designs from initial ideation, through rapid iteration, to pixel-perfect implementation. \n \nYou should have a passion for usability, an eye for visual consistency, and the ability to synthesize complexity into its essential parts. You are an effective diplomat with strong communication and organization skills who is willing to advocate for the design position in the face of senior balancing points from product management, marketing and engineering leadership. “World-class” is the bar and you have the desire to take us there!\n","description":"
    About Highspot
    Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

    \n

    About the Role

    \n

    We are a robust centralized design team where all creative functions mingle and have purview across the entire company. Product designers, hyper-focused on delivering a world-class product that reps love, collaborate with visual designers that are always pushing our brand in innovative ways, challenging every pixel. Our digital media designers create compelling story-driven content using critical insights provided by our user experience researchers that allow us to experiment and push for quality over quantity. Our design operations folks remove barriers, enable us to all do our best work, and build connections within and without the team. 

    \n

    Together, we are a team that designs together, one that empowers and lifts each other up, and that fosters trust not only in ourselves but trust in our team. A culture of openness, honesty and the ability to provide and receive constructive feedback are important to us. Communication and collaboration are key.

    \n

    We also believe that great teams are inclusive in their composition. Being surrounded by a diversity of backgrounds, experiences, and perspectives bring out the best in everyone and lead to higher-quality products and experiences.

    \n

    The Role 
    You are a driven creative leader with the perfect balance of skills to drive the project forward, manage the team to make it happen, and willingness to roll up your sleeves to get things done. You have experience with shepherding designs from initial ideation, through rapid iteration, to pixel-perfect implementation. 
     
    You should have a passion for usability, an eye for visual consistency, and the ability to synthesize complexity into its essential parts. You are an effective diplomat with strong communication and organization skills who is willing to advocate for the design position in the face of senior balancing points from product management, marketing and engineering leadership. “World-class” is the bar and you have the desire to take us there!

    \n
    ","id":"61fa65a7-80a2-4978-aea7-c44134416aac","lists":[{"text":"What You'll Do","content":"
    \n\n
  • \n

    Ability to manage a team of talented designers to deliver strong work on tight schedules

    \n
    • \n
  • \n

    Experience working across multiple projects at once

    \n
    • \n
  • \n

    Identify and prioritize usage scenarios through customer research, competitive analysis, and current user behavior

    \n
    • \n
  • \n

    Analyze insights across a wide range of inputs from data analytics to customer interviews 

    \n
    • \n
  • \n

    Create wireframes, storyboards, and screen flows for the organization and executive reviews

    \n
    • \n
  • \n

    Design and drive functional prototypes to prove out interaction models

    \n
    • \n
  • \n

    Strong partnership with engineering and product management to drive shared vision and execution of product plans

    \n
    • \n
  • \n

    Deliver a UX vision, along with a plan for evolutionary, iterative updates, that actualize the larger vision over time

    \n
    • \n
  • \n

    Drive AI Design Research and Development within the team, evolving the Design Process via the use of AI tools and processes

    \n
    • \n\n
    "},{"text":"Your Background","content":"
    \n\n
  • \n

    Degree in human-computer interaction, interaction design, visual design, or equivalent work experience

    \n
    • \n
  • \n

    10+ years of experience designing world-class experiences at scale

    \n
    • \n
  • \n

    5+ years experience managing world-class design teams, multiple geographies a plus

    \n
    • \n
  • \n

    Expert knowledge of user-centered design principles

    \n
    • \n
  • \n

    Demonstrable fluency with Figma, or equivalent design tool

    \n
    • \n
  • \n

    Solid portfolio of work spanning multiple at-scale projects

    \n
    • \n
  • \n

    Experience with UX for enterprise software products, channels, or marketplaces

    \n
    • \n
  • \n

    Experience or interest in creating style guides, pattern libraries, and other design solutions that drive design across large organizations

    \n
    • \n
  • \n

    Experience working with agile development teams (agile/scrum/kanban)

    \n
    • \n
  • \n

    Experience using the latest AI tools to deliver high-quality, end-to-end user scenarios at scale

    \n
    • \n
  • \n

    Experience in leading the transformation of Design teams towards Agentic Design processes 

    \n
    • \n
  • \n

    Willingness to roll up the sleeves and lead by example when required

    \n
    • \n
  • \n

    Outstanding interpersonal, written, and verbal communication skills

    \n
    • \n
  • \n

    Excellent collaborative skills

    \n
    • \n\n
    "}],"text":"Sr. Director, Product Design","country":"US","workplaceType":"hybrid","opening":"
    About Highspot
    Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
    ","openingPlain":"About Highspot\nHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. \n","descriptionBody":"
    \n

    About the Role

    \n

    We are a robust centralized design team where all creative functions mingle and have purview across the entire company. Product designers, hyper-focused on delivering a world-class product that reps love, collaborate with visual designers that are always pushing our brand in innovative ways, challenging every pixel. Our digital media designers create compelling story-driven content using critical insights provided by our user experience researchers that allow us to experiment and push for quality over quantity. Our design operations folks remove barriers, enable us to all do our best work, and build connections within and without the team. 

    \n

    Together, we are a team that designs together, one that empowers and lifts each other up, and that fosters trust not only in ourselves but trust in our team. A culture of openness, honesty and the ability to provide and receive constructive feedback are important to us. Communication and collaboration are key.

    \n

    We also believe that great teams are inclusive in their composition. Being surrounded by a diversity of backgrounds, experiences, and perspectives bring out the best in everyone and lead to higher-quality products and experiences.

    \n

    The Role 
    You are a driven creative leader with the perfect balance of skills to drive the project forward, manage the team to make it happen, and willingness to roll up your sleeves to get things done. You have experience with shepherding designs from initial ideation, through rapid iteration, to pixel-perfect implementation. 
     
    You should have a passion for usability, an eye for visual consistency, and the ability to synthesize complexity into its essential parts. You are an effective diplomat with strong communication and organization skills who is willing to advocate for the design position in the face of senior balancing points from product management, marketing and engineering leadership. “World-class” is the bar and you have the desire to take us there!

    \n
    ","descriptionBodyPlain":"About the Role\nWe are a robust centralized design team where all creative functions mingle and have purview across the entire company. Product designers, hyper-focused on delivering a world-class product that reps love, collaborate with visual designers that are always pushing our brand in innovative ways, challenging every pixel. Our digital media designers create compelling story-driven content using critical insights provided by our user experience researchers that allow us to experiment and push for quality over quantity. Our design operations folks remove barriers, enable us to all do our best work, and build connections within and without the team. \nTogether, we are a team that designs together, one that empowers and lifts each other up, and that fosters trust not only in ourselves but trust in our team. A culture of openness, honesty and the ability to provide and receive constructive feedback are important to us. Communication and collaboration are key.\nWe also believe that great teams are inclusive in their composition. Being surrounded by a diversity of backgrounds, experiences, and perspectives bring out the best in everyone and lead to higher-quality products and experiences.\nThe Role \nYou are a driven creative leader with the perfect balance of skills to drive the project forward, manage the team to make it happen, and willingness to roll up your sleeves to get things done. You have experience with shepherding designs from initial ideation, through rapid iteration, to pixel-perfect implementation. \n \nYou should have a passion for usability, an eye for visual consistency, and the ability to synthesize complexity into its essential parts. You are an effective diplomat with strong communication and organization skills who is willing to advocate for the design position in the face of senior balancing points from product management, marketing and engineering leadership. “World-class” is the bar and you have the desire to take us there!\n","hostedUrl":"https://jobs.lever.co/highspot/61fa65a7-80a2-4978-aea7-c44134416aac","applyUrl":"https://jobs.lever.co/highspot/61fa65a7-80a2-4978-aea7-c44134416aac/apply"},{"additionalPlain":"Benefits\nCompetitive compensation\nFlexible Leave Balance\nHoliday week off between Christmas and New Year\nPrivate medical insurance for you and your dependents\n4 x death in service benefit\nIncome protection insurance\nCompany social events throughout the year\nMeaningfully contribute to a compelling vision\nQuarterly Recharge Fridays (paid days off for mental health recharge)\nAccess to Coaches and Therapists through Modern Health\n \nEligibility Checks\nWe carry out various eligibility and background checks as part of our recruiting process, including employment history, education verification and criminal records check. If you require further information let us know.\n \nHighspot UK Candidate Privacy Notice\nhttps://engage.highspot.com/viewer/5c90711af7794d7aa95bb2c6\n \nEqual Opportunity Statement\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.\nDid you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.\n","additional":"
    Benefits
    \n
    Competitive compensation
    \n
    Flexible Leave Balance
    \n
    Holiday week off between Christmas and New Year
    \n
    Private medical insurance for you and your dependents
    \n
    4 x death in service benefit
    \n
    Income protection insurance
    \n
    Company social events throughout the year
    \n
    Meaningfully contribute to a compelling vision
    \n
    Quarterly Recharge Fridays (paid days off for mental health recharge)
    \n
    Access to Coaches and Therapists through Modern Health
    \n
     
    \n
    Eligibility Checks
    \n
    We carry out various eligibility and background checks as part of our recruiting process, including employment history, education verification and criminal records check. If you require further information let us know.
    \n
     
    \n
    Highspot UK Candidate Privacy Notice
    \n
    https://engage.highspot.com/viewer/5c90711af7794d7aa95bb2c6
    \n
     
    \n
    Equal Opportunity Statement
    \n
    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
    \n
    Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.
    ","categories":{"commitment":"Full time","department":"Services","location":"London","team":"Customer Services","allLocations":["London"]},"createdAt":1765222361530,"descriptionPlain":"About Highspot\nHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. \n","description":"
    About Highspot
    \n
    Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
    ","id":"636d6661-2559-433c-bac0-f50a92af9ccd","lists":[{"text":"What You'll Do ","content":"\n
  • Dive headfirst into becoming one of our foremost product experts, mastering every facet of our innovative solutions. 
    • \n
  • Serve as the primary technical liaison between our company and our largest, most strategic customers, understanding their unique business needs and technical environments. 
    • \n
  • Provide technical guidance and expert solution advice to customers, navigating product issues and offering best practices proactively. 
    • \n
  • Team up with a crew of extraordinary colleagues including CSMs, Account Managers, Support, and Product & Engineering.  Together, we'll ensure our customers harness the full potential of our solutions, resulting in stellar customer retention and growth.  
    • \n
  • Lead engaging and insightful discussions during regular customer meetings, providing progress updates, expert counsel, and strategic insights to foster mutual success.  
    • \n
  • Demonstrate your acumen for innovation by identifying opportunities for product enhancement, feature refinement, and process optimization, guided by valuable customer feedback. 
    • \n
  • Deftly manage customer expectations and deliverables through effective communication and stakeholder management. 
    • \n"},{"text":"Your Background","content":"\n
  • 3-5 years of experience in a client-facing technical role, such as Technical Account Manager, Customer Success Manager, or similar role with a focus on delivering solution value to customers. 
    • \n
  • Excellent technical aptitude and the ability to quickly understand and troubleshoot complex systems and applications. 
    • \n
  • Strong understanding of software development processes and methodologies, underpinning your ability to navigate and thrive within our dynamic ecosystem.  
    • \n
  • Exemplary communication and interpersonal skills, fostering strong relationships and instilling confidence amongst our customers through your polished demeanor and articulate discourse. 
    • \n
  • Proven problem-solving and critical thinking skills, with the ability to think creatively and provide innovative solutions. 
    • \n
  • Capacity to manage multiple projects and clients concurrently, maintaining a steadfast commitment to excellence amidst the ebbs and flows of our fast-paced environment. 
    • \n
  • Familiarity with integrating CRM and SSO software, alongside proficiency in technical domains such as email deliverability and APIs. 
    • \n"}],"text":"Technical Account Manager, EMEA","country":"GB","workplaceType":"hybrid","opening":"
    About Highspot
    \n
    Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
    ","openingPlain":"About Highspot\nHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. \n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/highspot/636d6661-2559-433c-bac0-f50a92af9ccd","applyUrl":"https://jobs.lever.co/highspot/636d6661-2559-433c-bac0-f50a92af9ccd/apply"}]