[{"additionalPlain":"The base salary for this US-based, full-time, and exempt position is $100,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n\n","additional":"The base salary for this US-based, full-time, and exempt position is $100,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
","categories":{"commitment":"Full Time","department":"Sales","location":"New York City Metropolitan Area","team":"Sales - Provider","allLocations":["New York City Metropolitan Area"]},"createdAt":1762292324156,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n\nAs an Account Manager at HHAeXchange, you will drive growth by expanding relationships with existing clients and introducing new products and solutions. You will identify upsell opportunities, educate agency leaders on our value, and ensure clients maximize their partnership with us. We’re seeking results-driven professionals who excel at building trust, uncovering needs, and growing revenue through long-term client success.\n\nThis role requires a hybrid schedule, requiring three days per week in our New York City headquarters (8:30am–5:30pm)\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
As an Account Manager at HHAeXchange, you will drive growth by expanding relationships with existing clients and introducing new products and solutions. You will identify upsell opportunities, educate agency leaders on our value, and ensure clients maximize their partnership with us. We’re seeking results-driven professionals who excel at building trust, uncovering needs, and growing revenue through long-term client success.
This role requires a hybrid schedule, requiring three days per week in our New York City headquarters (8:30am–5:30pm)
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"cf87fe9a-c73b-478a-9b46-4cdf8ac8154f","lists":[{"text":"Essential Job Duties","content":"Responsible for expanding revenue within existing accounts by introducing new products and uncovering upsell opportunities, while meeting or exceeding monthly growth targetsUncover the true business problems and challenges that our prospects are facing Lead discovery and tailored product demonstrations to show the value of the HHAeXchange platform Prospect and generate pipeline within your assigned book of business while also receiving support from demand generation Maintain pipeline hygiene and track all activity in Salesforce, allowing for accurate forecasting to hit your sales targets Provide insightful feedback from prospect conversations to product, sales, and marketing leadership Travel to conferences and industry events as necessary"},{"text":"Other Job Duties","content":"Other duties as assigned by supervisor or HHAeXchange leader"},{"text":"Travel Requirements","content":"Travel up to 10%, including overnight travel"},{"text":"Required Education, Experience, Certifications and Skills","content":"Minimum 2 years of proven experience as Account Manager or similar high-volume full-cycle SaaS SalesSuperb presentation and product demonstration skills Excellent written and verbal communication skills Experience selling to first-time technology buyers within the Enterprise segmentHumility and empathy for the challenges our prospects face on a daily basis in the homecare industry Bonus: experience selling into the healthcare or homecare industry Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role"}],"text":"Account Manager","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
As an Account Manager at HHAeXchange, you will drive growth by expanding relationships with existing clients and introducing new products and solutions. You will identify upsell opportunities, educate agency leaders on our value, and ensure clients maximize their partnership with us. We’re seeking results-driven professionals who excel at building trust, uncovering needs, and growing revenue through long-term client success.
This role requires a hybrid schedule, requiring three days per week in our New York City headquarters (8:30am–5:30pm)
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n\nAs an Account Manager at HHAeXchange, you will drive growth by expanding relationships with existing clients and introducing new products and solutions. You will identify upsell opportunities, educate agency leaders on our value, and ensure clients maximize their partnership with us. We’re seeking results-driven professionals who excel at building trust, uncovering needs, and growing revenue through long-term client success.\n\nThis role requires a hybrid schedule, requiring three days per week in our New York City headquarters (8:30am–5:30pm)\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/cf87fe9a-c73b-478a-9b46-4cdf8ac8154f","applyUrl":"https://jobs.lever.co/hhaexchange/cf87fe9a-c73b-478a-9b46-4cdf8ac8154f/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $100,000 - $120,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $100,000 - $120,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Customer Success","location":"Columbus, Ohio Metropolitan Area","team":"Payer","allLocations":["Columbus, Ohio Metropolitan Area","Ohio","Greater Pittsburgh Region","Cincinnati Metropolitan Area"]},"createdAt":1779303257929,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \nWe are seeking a Customer Success (Operations) Manager to join our growing team. This position will require residingin or around Columbus, Ohio to support a Columbus client with frequent travel. \nThis role will serve as the point person for designated HHAeXchange clients. The Customer Success (Operations) Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution, and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact.\nThe Customer Success (Operations) Manager will focus on retaining and growing customer relationships. They will be responsible for day to day execution, including coordination, delivery, tracking, incident response, and ensuring commitments are met. They will own SLAs, coordinate teams, drive resolutions, and track their work. \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\nWe are seeking a Customer Success (Operations) Manager to join our growing team. This position will require residing in or around Columbus, Ohio to support a Columbus client with frequent travel.
\nThis role will serve as the point person for designated HHAeXchange clients. The Customer Success (Operations) Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution, and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact.
\nThe Customer Success (Operations) Manager will focus on retaining and growing customer relationships. They will be responsible for day to day execution, including coordination, delivery, tracking, incident response, and ensuring commitments are met. They will own SLAs, coordinate teams, drive resolutions, and track their work.
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"0a5ede96-2351-4237-ad7b-72fb8cb6728d","lists":[{"text":"Essential Job Duties","content":"\n\n
Build and maintain relationships with clients, understanding their needs and serving as primary point of contact for day-to-day operational items, whether they are due to product challenges, gaps or changes withing the industry or local market.\nEnsure client retention through delivery of exceptional service and support.\nAssist with challenging client requests or issue escalations as needed, working closely with appropriate teams to mitigate system issues and seek resolution.\nUncover the true business needs, pain points, and challenges that clients are facing, and understand the client's organizational landscape.\nEnsure the timely and successful delivery of solutions according to customer needs and objectives, meeting and exceeding agreed-upon customer satisfaction goals.\nPartner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership.\nMaintain weekly communication with assigned clients and document the health of clients in weekly status reporting and quarterly client reviews.\nRegularly travel to client sites, conferences, and industry events to represent the company, engage with stakeholders, and ensure the successful execution of projects and business objectives.\nLead tailored product demonstrations to show the value of additional HHAeXchange solutions.\nRemain updated on industry knowledge, risks and opportunities and build expertise in HHAeXchange's products and offerings.\nDevelop trusted advisor relationships with key accounts, customer stakeholders, offering on-site guidance as required.\nCollaborate with the sales team to identify and grow opportunities within the market.\nAddress gaps in implementation, services, support and or/client needs.\nManage a set of KPIs to drive increased customer satisfaction including support metrics, turnaround times, ticket backlog volumes, etc. \n\n"},{"text":"Other Job Duties","content":"\n\n
Other duties as assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\n\n
Travel 10-25%, including overnight travel\n\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n\n
Bachelor’s degree required\n3+ years of client service experience required\nExperience with healthcare /homecare industry preferred and/or experience with SaaS platforms/operational software preferred\nExperience with a partner ecosystem preferred\nExcellent verbal, written, and interpersonal communication skills\nStrong client relationship management skills with the ability to creatively solve problems to meet client needs\nCollaborative and self-motivated, with the ability to work independently in a dynamic, fast-paced environment\nDetail-oriented with the ability to complete tasks thoroughly, accurately, and in a timely manner\nStrong organizational, project management, and multitasking skills, with the ability to manage multiple high-priority tasks\nAbility to effectively manage high-pressure situations and comfortably handle conflict resolution scenarios\nProficiency in Salesforce and MS Office Suite\nNegotiation skills at all management levels with a high measure of authority in critical situations.\nExcellent presentation and product demonstration skills, with the ability to engage and work effectively with diverse audiences and stakeholders\nStrong problem-solving and analytical skills\nDemonstrated understanding of the healthcare industry, with specific understanding of home-based care preferred\nPassion for customer satisfaction with a great desire to succeed\n\n"}],"text":"Customer Success (Operations) Manager","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\nWe are seeking a Customer Success (Operations) Manager to join our growing team. This position will require residing in or around Columbus, Ohio to support a Columbus client with frequent travel.
\nThis role will serve as the point person for designated HHAeXchange clients. The Customer Success (Operations) Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution, and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact.
\nThe Customer Success (Operations) Manager will focus on retaining and growing customer relationships. They will be responsible for day to day execution, including coordination, delivery, tracking, incident response, and ensuring commitments are met. They will own SLAs, coordinate teams, drive resolutions, and track their work.
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \nWe are seeking a Customer Success (Operations) Manager to join our growing team. This position will require residingin or around Columbus, Ohio to support a Columbus client with frequent travel. \nThis role will serve as the point person for designated HHAeXchange clients. The Customer Success (Operations) Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution, and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact.\nThe Customer Success (Operations) Manager will focus on retaining and growing customer relationships. They will be responsible for day to day execution, including coordination, delivery, tracking, incident response, and ensuring commitments are met. They will own SLAs, coordinate teams, drive resolutions, and track their work. \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/0a5ede96-2351-4237-ad7b-72fb8cb6728d","applyUrl":"https://jobs.lever.co/hhaexchange/0a5ede96-2351-4237-ad7b-72fb8cb6728d/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $105,000 - $125,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n\n","additional":"The base salary range for this US-based, full-time, and exempt position is $105,000 - $125,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Customer Success","location":"New York City Metropolitan Area","team":"Provider","allLocations":["New York City Metropolitan Area"]},"createdAt":1780491976376,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nHHAeXchange is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team. In this pivotal role, you will manage a portfolio of 30–50 highly engaged, strategic enterprise accounts, guiding them through the entire lifecycle from contract signature to renewal and expansion. This segment requires deep partnership management, executive alignment, and tailored success strategies that support complex growth opportunities. The ideal candidate will be a strategic partner to our clients, ensuring they achieve maximum value from our solutions, leading to high renewal rates and identifying areas for long-term account development. While this role is not quota-carrying, your success will be measured by your ability to drive exceptional net retention, deepen executive relationships, and partner effectively with our quota-carrying Account Management team.\n \nThis is a hybrid position out of our Midtown Manhattan, NYC office location. \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nHHAeXchange is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team. In this pivotal role, you will manage a portfolio of 30–50 highly engaged, strategic enterprise accounts, guiding them through the entire lifecycle from contract signature to renewal and expansion. This segment requires deep partnership management, executive alignment, and tailored success strategies that support complex growth opportunities. The ideal candidate will be a strategic partner to our clients, ensuring they achieve maximum value from our solutions, leading to high renewal rates and identifying areas for long-term account development. While this role is not quota-carrying, your success will be measured by your ability to drive exceptional net retention, deepen executive relationships, and partner effectively with our quota-carrying Account Management team.
\n
\nThis is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs).
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"5675a387-603d-489e-86e4-fc3df5c3b02e","lists":[{"text":"Essential Job Duties","content":"\nOwn and manage the end-to-end relationship for a portfolio of assigned HHAeXchange customers, including onboarding, adoption, value realization, renewal, and expansion. \nDevelop and maintain strong relationships with key customer stakeholders, including executive decision-makers, to understand their business objectives and ensure alignment with HHAeXchange solutions. \nProactively monitor customer health, identify and mitigate risks, and lead strategic conversations to demonstrate the ongoing value and ROI of HHAeXchange products. \nDrive high renewal rates within your portfolio and collaborate with the sales team to identify and nurture expansion opportunities based on deep understanding of customer needs and successes. Net retention, customer health, adoption, and advocacy will be key performance metrics for this role.\nConfidently lead business reviews and strategic discussions with senior client leadership, articulating value and influencing decision-making. \nWhile not a technical support role, this role requires being able to comfortably engage in technical discussions, understand customer workflows, and effectively communicate technical concepts to non-technical audiences. \nLeverage extensive experience with generative AI tools and prompt engineering to enhance customer engagement, develop strategic insights, and optimize internal processes. \nServe as a customer advocate internally, working closely with Product Management to relay customer feedback and contribute to the continuous improvement of our offerings. Collaborate with Sales, Implementation, and Support teams to ensure a seamless customer experience. \nUtilize customer data and analytics to track progress, identify trends, and proactively address customer needs. Use Gainsight and Salesforce to manage customer relationships, retention, and health. \n"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHAeXchange leader.\n"},{"text":"Travel Requirements","content":"\nTravel 10-25%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\nBachelor's degree in a related field or equivalent practical experience. \nProven experience (3+ years) in Customer Success, Account Management, or a similar client-facing role within the enterprise SaaS industry. \nDemonstrated ability to manage a similar sized portfolio of customers and drive strong net retention. \nExcellent executive presence and communication skills, with the ability to engage and influence senior-level stakeholders. \nStrong analytical and problem-solving skills, with a data-driven approach to customer management. \nProficiency in using Customer Success platforms (e.g., Gainsight), CRM systems (e.g., Salesforce), and other relevant business tools. \nExtensive hands-on experience with generative AI tools and prompt engineering techniques. \nPrevious experience in the healthcare technology sector, particularly with Medicaid programs, is a significant plus but not required. \nAbility to work independently and manage multiple priorities in a fast-paced environment. \n"}],"text":"Customer Success Manager, Enterprise","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nHHAeXchange is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team. In this pivotal role, you will manage a portfolio of 30–50 highly engaged, strategic enterprise accounts, guiding them through the entire lifecycle from contract signature to renewal and expansion. This segment requires deep partnership management, executive alignment, and tailored success strategies that support complex growth opportunities. The ideal candidate will be a strategic partner to our clients, ensuring they achieve maximum value from our solutions, leading to high renewal rates and identifying areas for long-term account development. While this role is not quota-carrying, your success will be measured by your ability to drive exceptional net retention, deepen executive relationships, and partner effectively with our quota-carrying Account Management team.
\n
\nThis is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs).
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nHHAeXchange is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team. In this pivotal role, you will manage a portfolio of 30–50 highly engaged, strategic enterprise accounts, guiding them through the entire lifecycle from contract signature to renewal and expansion. This segment requires deep partnership management, executive alignment, and tailored success strategies that support complex growth opportunities. The ideal candidate will be a strategic partner to our clients, ensuring they achieve maximum value from our solutions, leading to high renewal rates and identifying areas for long-term account development. While this role is not quota-carrying, your success will be measured by your ability to drive exceptional net retention, deepen executive relationships, and partner effectively with our quota-carrying Account Management team.\n \nThis is a hybrid position out of our Midtown Manhattan, NYC office location. \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/5675a387-603d-489e-86e4-fc3df5c3b02e","applyUrl":"https://jobs.lever.co/hhaexchange/5675a387-603d-489e-86e4-fc3df5c3b02e/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $90,000 - $105,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $90,000 - $105,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Customer Success","location":"Greater Minneapolis-St. Paul Area","team":"Provider","allLocations":["Greater Minneapolis-St. Paul Area"]},"createdAt":1780492537729,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nHHAeXchange is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team. In this pivotal role, you will manage a portfolio of up to 80 mid-market customers, guiding them through the entire lifecycle from contract signature to renewal and expansion. This segment requires scalable engagement strategies, operational excellence, and efficient success planning to support a higher volume of accounts with varied needs. The ideal candidate will be skilled in proactive communication, playbook-driven success motions, and driving strong adoption to support renewal and satisfaction. While this role is not quota-carrying, your success will be measured by your ability to drive exceptional net retention and collaborate with our quota-carrying Account Management team to identify areas of expansion.\n \nThis is a hybrid position out of our Bloomington, Minnesota office location. \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nHHAeXchange is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team. In this pivotal role, you will manage a portfolio of up to 80 mid-market customers, guiding them through the entire lifecycle from contract signature to renewal and expansion. This segment requires scalable engagement strategies, operational excellence, and efficient success planning to support a higher volume of accounts with varied needs. The ideal candidate will be skilled in proactive communication, playbook-driven success motions, and driving strong adoption to support renewal and satisfaction. While this role is not quota-carrying, your success will be measured by your ability to drive exceptional net retention and collaborate with our quota-carrying Account Management team to identify areas of expansion.
\n
\nThis is a hybrid position out of our Bloomington, Minnesota office location.
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"68a51654-a08a-4fe8-9e4e-08106d1350f3","lists":[{"text":"Essential Job Duties","content":"\nOwn and manage the end-to-end relationship for a portfolio of assigned HHAeXchange customers, including onboarding, adoption, value realization, renewal, and expansion. \nDevelop and maintain strong relationships with key customer stakeholders, including executive decision-makers, to understand their business objectives and ensure alignment with HHAeXchange solutions. \nProactively monitor customer health, identify and mitigate risks, and lead strategic conversations to demonstrate the ongoing value and ROI of HHAeXchange products. \nDrive high renewal rates within your portfolio and collaborate with the sales team to identify and nurture expansion opportunities based on deep understanding of customer needs and successes. Net retention, customer health, adoption, and advocacy will be key performance metrics for this role.\nConfidently lead business reviews and strategic discussions with senior client leadership, articulating value and influencing decision-making. \nWhile not a technical support role, this role requires being able to comfortably engage in technical discussions, understand customer workflows, and effectively communicate technical concepts to non-technical audiences. \nLeverage extensive experience with generative AI tools and prompt engineering to enhance customer engagement, develop strategic insights, and optimize internal processes. \nServe as a customer advocate internally, working closely with Product Management to relay customer feedback and contribute to the continuous improvement of our offerings. Collaborate with Sales, Implementation, and Support teams to ensure a seamless customer experience. \nUtilize customer data and analytics to track progress, identify trends, and proactively address customer needs. Use Gainsight and Salesforce to manage customer relationships, retention, and health. \n"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHAeXchange leader.\n"},{"text":"Travel Requirements","content":"\nTravel 10-25%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\nBachelor's degree in a related field or equivalent practical experience. \nProven experience (3+ years) in Customer Success, Account Management, or a similar client-facing role within the enterprise SaaS industry. \nDemonstrated ability to manage a similar sized portfolio of customers and drive strong net retention. \nExcellent executive presence and communication skills, with the ability to engage and influence senior-level stakeholders. \nStrong analytical and problem-solving skills, with a data-driven approach to customer management. \nProficiency in using Customer Success platforms (e.g., Gainsight), CRM systems (e.g., Salesforce), and other relevant business tools. \nExtensive hands-on experience with generative AI tools and prompt engineering techniques. \nPrevious experience in the healthcare technology sector, particularly with Medicaid programs, is a significant plus but not required. \nAbility to work independently and manage multiple priorities in a fast-paced environment. \n"}],"text":"Customer Success Manager, Mid-Market","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nHHAeXchange is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team. In this pivotal role, you will manage a portfolio of up to 80 mid-market customers, guiding them through the entire lifecycle from contract signature to renewal and expansion. This segment requires scalable engagement strategies, operational excellence, and efficient success planning to support a higher volume of accounts with varied needs. The ideal candidate will be skilled in proactive communication, playbook-driven success motions, and driving strong adoption to support renewal and satisfaction. While this role is not quota-carrying, your success will be measured by your ability to drive exceptional net retention and collaborate with our quota-carrying Account Management team to identify areas of expansion.
\n
\nThis is a hybrid position out of our Bloomington, Minnesota office location.
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nHHAeXchange is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team. In this pivotal role, you will manage a portfolio of up to 80 mid-market customers, guiding them through the entire lifecycle from contract signature to renewal and expansion. This segment requires scalable engagement strategies, operational excellence, and efficient success planning to support a higher volume of accounts with varied needs. The ideal candidate will be skilled in proactive communication, playbook-driven success motions, and driving strong adoption to support renewal and satisfaction. While this role is not quota-carrying, your success will be measured by your ability to drive exceptional net retention and collaborate with our quota-carrying Account Management team to identify areas of expansion.\n \nThis is a hybrid position out of our Bloomington, Minnesota office location. \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/68a51654-a08a-4fe8-9e4e-08106d1350f3","applyUrl":"https://jobs.lever.co/hhaexchange/68a51654-a08a-4fe8-9e4e-08106d1350f3/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $130,000 - $140,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $130,000 - $140,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Customer Experience","location":"New York City Metropolitan Area","team":"Customer Experience","allLocations":["New York City Metropolitan Area"]},"createdAt":1775244983888,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nWe are seeking a senior-level individual contributor to lead automation, AI enablement, and digital journey design across the customer lifecycle. Reporting directly to the VP of Customer Experience, this role will play a critical part in shaping how we scale personalized, intelligent customer learning and adoption at every touchpoint, and will serve as the technical backbone of CX Automation within the organization. This is a hands-on builder who can architect, implement, measure, and iterate without relying on external resources. \n \nThis is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs). \n \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nWe are seeking a senior-level individual contributor to lead automation, AI enablement, and digital journey design across the customer lifecycle. Reporting directly to the VP of Customer Experience, this role will play a critical part in shaping how we scale personalized, intelligent customer learning and adoption at every touchpoint, and will serve as the technical backbone of CX Automation within the organization. This is a hands-on builder who can architect, implement, measure, and iterate without relying on external resources.
\n
\nThis is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs).
\n
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"e4a0fff0-1b65-4b74-88d2-a5e647b53345","lists":[{"text":"Essential Job Duties ","content":"\n
What You’ll Own
\n
\n- CX Automation Architecture & Build
\n
\n\n
Architect, build, and optimize end‑to‑end automated customer journeys across in‑app, email, product, and other digital channels.\n
Serve as the primary driver of CX automation initiatives within the organization.\n
Implement intelligent workflows that personalize experiences at scale (behavioral triggers, segmentation logic, AI‑powered recommendations, etc.).\n\n
\n- AI‑Driven Customer Experience
\n
\n\n
Integrate AI tools and models (predictive, generative, recommendation engines) into customer workflows to serve highly-relevant learning content that results in adoption.\n
Evaluate and implement new AI and automation capabilities to improve customer onboarding, education, engagement, renewal, and success.\n\n
\n- Systems, Tools, and Integrations
\n
\n\n
Own integration strategy across CX, product, and data systems.\n
Work hands‑on with tools like Pendo, HubSpot, journey orchestration tools, and data platforms.\n
Build connectors, workflows, and automations using APIs, webhooks, and low‑code/no‑code solutions.\n\n
\n- Outcome‑Based Measurement & Iteration
\n
\n\n
Define success metrics for all digital journeys (activation, adoption, engagement, conversion, retention).\n
Analyze journey performance and lead continuous optimization based on data, usage patterns, and customer feedback.\n
Build dashboards needed to drive insight‑based CX iteration.\n\n
\n- Cross‑Functional Leadership (IC Role, High Influence)
\n
\n\n
Partner with Product, Engineering, and Growth Marketing teams to align automation initiatives with product strategy.\n
Represent CX Automation in strategic conversations about scaling the customer experience.\n
Serve as the “bridge” between technical teams and CX outcomes.\n\n
What Success Looks Like
\n
In your first year, you’ll be accountable for:
\n\n
Building and launching fully automated, measurable digital journeys that improve user onboarding, reduce friction, and improve customer outcomes.\n
Improving product adoption and customer activation through targeted, intelligent in‑app and email guidance.\n
Rolling out AI‑enabled personalization that drives measurable engagement lift.\n
Creating visibility into journey performance and closing the loop with rapid iteration.\n\n
\n\n
Other duties assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\n\n
Travel up to 10%, including overnight travel\n\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n\n
7+ years in CX, Product Operations, Marketing Automation, or Digital Experience with a strong technical foundation.\nHands‑on journey design and implementation experience — able to build full workflows yourself.\nDeep understanding of automation tools, system integrations, data flows, and customer lifecycle design.\nProficiency with tools like Pendo, Braze/HubSpot/Marketo/Customer.io, Zapier, Workato, or similar orchestration platforms.\nExperience with light coding or scripting (e.g., JavaScript, Python, or environments like Replit).\nStrong ability to break down customer problems, create outcomes‑driven automation, and iterate based on data.\nCuriosity, experimentation mindset, and an obsession with delivering customer‑centric value.\n\n"}],"text":"CX Automation Engineer","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nWe are seeking a senior-level individual contributor to lead automation, AI enablement, and digital journey design across the customer lifecycle. Reporting directly to the VP of Customer Experience, this role will play a critical part in shaping how we scale personalized, intelligent customer learning and adoption at every touchpoint, and will serve as the technical backbone of CX Automation within the organization. This is a hands-on builder who can architect, implement, measure, and iterate without relying on external resources.
\n
\nThis is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs).
\n
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nWe are seeking a senior-level individual contributor to lead automation, AI enablement, and digital journey design across the customer lifecycle. Reporting directly to the VP of Customer Experience, this role will play a critical part in shaping how we scale personalized, intelligent customer learning and adoption at every touchpoint, and will serve as the technical backbone of CX Automation within the organization. This is a hands-on builder who can architect, implement, measure, and iterate without relying on external resources. \n \nThis is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs). \n \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/e4a0fff0-1b65-4b74-88d2-a5e647b53345","applyUrl":"https://jobs.lever.co/hhaexchange/e4a0fff0-1b65-4b74-88d2-a5e647b53345/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $105,000-115,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.\n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n","additional":"The base salary range for this US-based, full-time, and exempt position is $105,000-115,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
","categories":{"commitment":"Full Time","department":"Software Development - Technology","location":"United States","team":"Platform","allLocations":["United States"]},"createdAt":1773079954372,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nWe are seeking a highly motivated Data Engineer who will play a key role in the design, development, and optimization of our data platforms and advanced analytics applications. In this technical role, you will collaborate closely with engineering, product, operations, and customer success teams to develop scalable, reliable, and high-performance data platforms and analytics applications, leveraging best practices. Your work will directly power advanced analytics, machine learning, and mission-critical business operations across the organization with significant impact on our customers and patients.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n \nThis is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nWe are seeking a highly motivated Data Engineer who will play a key role in the design, development, and optimization of our data platforms and advanced analytics applications. In this technical role, you will collaborate closely with engineering, product, operations, and customer success teams to develop scalable, reliable, and high-performance data platforms and analytics applications, leveraging best practices. Your work will directly power advanced analytics, machine learning, and mission-critical business operations across the organization with significant impact on our customers and patients.
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
\nThis is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
","id":"69ae059d-ea86-47fb-af08-d7823766525c","lists":[{"text":"Essential Job Duties","content":"\nDesign, build, and own scalable data platforms that power analytics, machine learning, regulatory reporting, and mission-critical operational systems.\nDevelop robust ELT workflows, data models, and distributed processing jobs using modern cloud data technologies.\nImplement modern data engineering solutions using technologies such as Python, SQL, dbt, Airflow, Snowflake, Tableau, Power BI, AWS data services, containerization (Docker/Kubernetes), and related cloud-native tools.\nLeverage best practices to ensure data quality, integrity, lineage, governance, performance, and reliability across all pipelines, data platforms, and analytics applications.\nEstablish and maintain SLAs, monitoring, and alerting for mission-critical data services with observability design and implementation.\nIdentify and resolve performance bottlenecks to ensure scalable and cost-efficient data processing.\n"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHAeXchange leader.\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\nBachelor’s or Master’s degree in Computer Science, Engineering, Data Science, or a related field.\n2+ years of combined software and data engineering experience with a strong focus on distributed data processing and data-intensive applications.\n1+ years of experience implementing, and maintaining reporting and analytics tools (e.g., Tableau, Power BI, DOMO), with knowledge of data visualization best practices.\nExperience in Python, SQL, query and database optimization, data pipelines, data modeling, and privacy/security best practices.\nExperience with cloud platforms (AWS, Azure, or GCP) and modern data warehousing technologies (Snowflake, BigQuery, Redshift, etc.).\nExcellent communication and collaboration skills.\nDesired qualification: 1+ year experience in healthcare or homecare technology (EHR, HL7/FHIR) or regulated industries and product development.\nWillingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role\n"}],"text":"Data Engineer","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nWe are seeking a highly motivated Data Engineer who will play a key role in the design, development, and optimization of our data platforms and advanced analytics applications. In this technical role, you will collaborate closely with engineering, product, operations, and customer success teams to develop scalable, reliable, and high-performance data platforms and analytics applications, leveraging best practices. Your work will directly power advanced analytics, machine learning, and mission-critical business operations across the organization with significant impact on our customers and patients.
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
\nThis is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nWe are seeking a highly motivated Data Engineer who will play a key role in the design, development, and optimization of our data platforms and advanced analytics applications. In this technical role, you will collaborate closely with engineering, product, operations, and customer success teams to develop scalable, reliable, and high-performance data platforms and analytics applications, leveraging best practices. Your work will directly power advanced analytics, machine learning, and mission-critical business operations across the organization with significant impact on our customers and patients.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n \nThis is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/69ae059d-ea86-47fb-af08-d7823766525c","applyUrl":"https://jobs.lever.co/hhaexchange/69ae059d-ea86-47fb-af08-d7823766525c/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $115,000 - $130,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $115,000 - $130,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
","categories":{"commitment":"Full Time","department":"Marketing","location":"New York City Metropolitan Area","team":"Demand Generation","allLocations":["New York City Metropolitan Area"]},"createdAt":1778506935234,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.\n \nThe Demand Generation Marketing Manager owns the top-of-funnel growth engine for new logo acquisition. This role is directly accountable for driving high-intent demand across digital channels, turning the public website into a measurable conversion system, and translating marketing investment into qualified pipeline and revenue.\n \nBeyond channel execution, this person runs a structured experimentation program, owns full-funnel analytics from traffic through Closed Won, and partners closely with Sales to continuously tighten the handoff between marketing activity and bookings. This is a high-impact role for a commercially minded marketer who is comfortable owning pipeline performance and using data to drive decisions.\n \nThis is a hybrid position for members located in New York City Metro areas, with expectations to work onsite 3 days per week to support collaboration and engagement. \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\n
The Demand Generation Marketing Manager owns the top-of-funnel growth engine for new logo acquisition. This role is directly accountable for driving high-intent demand across digital channels, turning the public website into a measurable conversion system, and translating marketing investment into qualified pipeline and revenue.
\n
\n
Beyond channel execution, this person runs a structured experimentation program, owns full-funnel analytics from traffic through Closed Won, and partners closely with Sales to continuously tighten the handoff between marketing activity and bookings. This is a high-impact role for a commercially minded marketer who is comfortable owning pipeline performance and using data to drive decisions.
\n
\n
This is a hybrid position for members located in New York City Metro areas, with expectations to work onsite 3 days per week to support collaboration and engagement.
\n
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
\n- \n
\n- Own new logo acquisition strategy across priority segments, directly accountable for pipeline generation and contribution to revenue targets.
\n- Develop and execute acquisition plays targeting priority segments, integrating intent data and firmographic signals to focus investment where propensity to buy is highest.
\n- Operate the public website as a measurable conversion system, improving demo rate, handraiser quality, and routing efficiency through structured CRO and experimentation.
\n- Manage and optimize paid media investment (search, social, retargeting), continuously reallocating budget toward the highest ROI channels.
\n- Translate positioning into performance — partnering with Brand and PMM to ensure messaging drives measurable lift in conversion and pipeline velocity.
\n- Own all top-of-funnel capture infrastructure (HubSpot forms, landing pages, demo flows, email nurtures) — continuously optimizing form conversion rates and lead quality at point of capture, ensuring clean attribution and zero signal leakage.
\n- Build and run a structured experimentation roadmap, using GA4, HubSpot, and Salesforce data to prioritize changes that materially impact revenue.
\n- Analyze full-funnel performance (traffic → MQL → Opp → Closed Won) and turn insights into weekly optimization actions.
\n- Partner with Sales to improve handoff quality, track opportunity-to-close conversion, and tighten feedback loops between acquisition and bookings.\n
\n- Partner with Sales to ensure SalesLoft outreach sequences are informed by inbound demand signals, so high-intent leads are engaged consistently and effectively.
\n\n\n\n\n
"},{"text":"Other Job Duties","content":"\n\n
Other duties as assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\n\n
Travel up to 10%, including overnight travel\n\n"},{"text":" Required Education, Experience, Certifications and Skills","content":"\n- \n
\n- Education: Bachelor’s degree required
\n- Experience: \n
\n- 5–8+ years in growth marketing, performance marketing, or demand generation
\n- Experience owning digital acquisition in a B2B SaaS environment preferred
\n- Proven track record of owning and hitting pipeline or revenue contribution targets directly, not just MQL or traffic goals.
\n- Experience designing and running a structured CRO or A/B testing program end-to-end, from hypothesis through measurement and iteration.
\n- Demonstrated ability to own a marketing function autonomously with a high degree of independence and without detailed direction.
\n\n\n- Skills: \n
\n- Strong revenue orientation and understanding of pipeline math
\n- Solid proficiency in GA4, HubSpot, Salesforce, and paid media platforms
\n- Deep understanding of website conversion optimization and experimentation
\n- Experience running structured A/B testing programs
\n- Analytical mindset with ability to turn data into action
\n- Strong cross-functional collaboration skills
\n- Proven ability to tighten Sales-Marketing feedback loops and translate full-funnel pipeline data into actionable acquisition strategy adjustments.
\n\n\n- Other Requirements:\n
\n- Ability to operate in fast-paced, high-accountability environments
\n- Comfortable challenging messaging and positioning when conversion signals are weak
\n- Thinks in pipeline math, not campaign metrics — every channel, test, and investment is evaluated by its contribution to revenue, not just impressions or clicks.
\n- Bias toward experimentation — you run tests, measure impact rigorously, and build institutional knowledge from results rather than relying on intuition.
\n- Comfortable owning a function end-to-end without a large team behind you or a detailed playbook to follow.
\n- Strong communicator — can translate complex funnel and attribution data into clear performance narratives for Sales leadership and executive stakeholders.
\n\n\n\n\n
"}],"text":"Demand Generation Marketing Manager","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\n
The Demand Generation Marketing Manager owns the top-of-funnel growth engine for new logo acquisition. This role is directly accountable for driving high-intent demand across digital channels, turning the public website into a measurable conversion system, and translating marketing investment into qualified pipeline and revenue.
\n
\n
Beyond channel execution, this person runs a structured experimentation program, owns full-funnel analytics from traffic through Closed Won, and partners closely with Sales to continuously tighten the handoff between marketing activity and bookings. This is a high-impact role for a commercially minded marketer who is comfortable owning pipeline performance and using data to drive decisions.
\n
\n
This is a hybrid position for members located in New York City Metro areas, with expectations to work onsite 3 days per week to support collaboration and engagement.
\n
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
\n
The base salary range for this US-based, full-time, and exempt position is $189,000-208,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\n
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\n
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
HHAeXchange is one of the healthcare industry’s fastest-growing healthcare software solution providers. Founded by professionals with deep experience in software development and healthcare, our platforms support post-acute payers and providers seeking innovative yet cost-effective ways to deliver better service to patients while maintaining compliance with rapidly changing regulations.
\n
We are seeking a Director of Software Engineering to join our R&D organization and provide leadership across teams delivering capabilities for both the HHAeXchange Enterprise platform and Sandata SaaS solutions. This role is responsible for ensuring teams execute consistently across engineering delivery, quality, security, performance, reliability, and production operations. The Director will partner closely with Product, Architecture, QA, and Operations leadership to deliver scalable outcomes while continuously improving platform stability and engineering effectiveness.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
\n
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
\n
\n\n
Own engineering delivery, maintenance, and production operations responsibilities for assigned areas across the HHAeXchange SaaS platforms.\n\n- Deliver new features and optimize existing components with focus on code quality, scalability, performance, security, stability, and maintainability.
\n- Ensure effective incident response, troubleshooting, and operational execution for production systems.
\n- Establish clear accountability and execution standards across engineering teams.
\n\n\n- Provide leadership across multiple engineering teams, including engineering managers, tech leads, and individual contributors.\n
\n- Drive predictable delivery through strong planning, prioritization, and execution discipline.
\n- Set expectations for performance and accountability across teams.
\n- Coach leaders and engineers through mentorship, feedback, and professional development.
\n\n\n- Drive modernization and platform evolution, including cloud and architectural improvements.\n
\n- Advance cloud-native principles and best practices in new development and enhancements.
\n- Partner with architecture leadership to ensure system designs meet enterprise standards.
\n- Promote continuous improvement through refactoring, technical debt reduction, and platform upgrades.
\n\n\n- Lead engineering governance and operational readiness, ensuring consistency and quality across releases.\n
\n- Participate in or support architecture review and design review processes.
\n- Ensure proper release planning, change management, and production readiness practices.
\n- Establish effective standards for deployment quality, rollback readiness, and operational support coverage.
\n\n\n- Drive development and adoption of AI-enabled capabilities across the HHAeXchange SaaS platforms.\n
\n- Partner with Product, Architecture, and Data/AI stakeholders to identify and deliver high-impact AI use cases that improve operational efficiency, compliance, and customer outcomes.
\n- Ensure AI features are built with strong standards for quality, performance, security, privacy, and reliability.
\n\n\n- Lead adoption of AI-assisted SDLC tools and practices to improve engineering velocity and effectiveness (e.g., Cursor and other modern AI coding tools).\n
\n- Establish best practices, guardrails, and repeatable workflows for AI-supported development, testing, code review, and documentation.
\n- Measure and improve productivity and quality outcomes through responsible use of AI tooling while maintaining engineering standards and maintainability.
\n\n\n- Work closely with VP, Software Engineering and CTO to formulate strategies and execute the vision.
\n- Collaborate with Product Managers on future product strategy.
\n- Collaborate and work with the team with a positive and open-minded attitude.
\n- Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.
\n- Enable automation of configuration management of development, quality assurance, and production environments as well as automation of continuous integration and continuous delivery.
\n- Supervise training and development of software engineering staff.
\n- Support recruiting engineering personnel, technical staffing, and project teams’ formation.
\n\n
\n\n
Other duties as assigned by supervisor or HHA exchange leader.\n\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n\n
10+ years of experience in developing, deploying, monitoring, and supporting applications.\nMinimal 5+ years of experience in a leadership position managing highly skilled software development teams across US and around the globe.\nProven experience leading development of AI-enabled software products, including applying machine learning, automation, or intelligent decisioning to enterprise SaaS platforms.\nExperience driving adoption of AI-assisted software development lifecycle (SDLC) tools to improve engineering productivity, quality, and delivery speed (e.g., AI-powered coding, testing, and documentation tools such as Cursor or similar platforms).\nStrong understanding of responsible AI practices, including quality, security, privacy, explainability, and maintainability considerations in production systems.\nStrong requirements gathering, analysis, and questioning skills.\nStrong understanding of software engineering best practices including design, development, testing, release, and operational support.\nExperience leading teams that support business-critical enterprise SaaS systems (e.g., healthcare platforms, billing, ERP, workflow systems).\nAbility to review and guide engineering execution across designs, code quality, production deployments, performance, and stability improvements.\nFamiliarity with modern architecture and operational practices including API and service-based architecture, cloud infrastructure, and incident response.\nExtensive experience with .NET, Angular, Web Services/APIs, and SQL Server (or comparable enterprise SaaS technology stacks).\nExperience with containerization and orchestration technologies such as Docker and Kubernetes (or equivalent platforms).\nExperience with AWS cloud services. AWS certification is a plus.\nExcellent communication skills and ability to drive outcomes across engineering and cross-functional partners.\nProven ability to lead through ambiguity, manage competing priorities, and deliver predictable results.\n\n"}],"text":"Director, Software Engineering","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"\n
HHAeXchange is one of the healthcare industry’s fastest-growing healthcare software solution providers. Founded by professionals with deep experience in software development and healthcare, our platforms support post-acute payers and providers seeking innovative yet cost-effective ways to deliver better service to patients while maintaining compliance with rapidly changing regulations.
\n
We are seeking a Director of Software Engineering to join our R&D organization and provide leadership across teams delivering capabilities for both the HHAeXchange Enterprise platform and Sandata SaaS solutions. This role is responsible for ensuring teams execute consistently across engineering delivery, quality, security, performance, reliability, and production operations. The Director will partner closely with Product, Architecture, QA, and Operations leadership to deliver scalable outcomes while continuously improving platform stability and engineering effectiveness.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
\n
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
\n
The base salary range for this US-based, full-time, and exempt position is $60,000-$75,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
","categories":{"commitment":"Full Time","department":"General and Administration","location":"Minneapolis, Minnesota","team":"Human Resources","allLocations":["Minneapolis, Minnesota"]},"createdAt":1779396576730,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nThe Human Resources Generalist is the onsite HR partner for the Customer Support organization, including Technical Customer Care, Integration Support, Revenue Cycle Support, and Workforce teams, supporting both exempt and non-exempt employees. While based in the Minnesota office, the role is part of the centralized People & Culture team and aligned to HR strategy, policies, and priorities.\n \nThis position builds trusted relationships with business leaders while maintaining neutrality and acting as a connector between local needs and HR goals. Operating with a high degree of autonomy, the Generalist plays a key role in delivering a consistent and equitable employee experience across supported sites. This role operates as a front-line ER execution partner, expected to move matters forward decisively under ambiguity while maintaining policy integrity and risk awareness.\n \nThis is a full-time, onsite role with occasional travel to Miami and other future office locations.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\n \n","description":"\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\n
\n
The Employee Relations Specialist is the embedded employee relations partner for the Technical Customer Care (TCC) organization, a high-volume frontline support environment operating 24 hours a day. This role independently owns employee relations matters from intake through resolution and serves as the primary point of contact for TCC leaders navigating performance, conduct, attendance, and workplace concerns.
\n
\n
\n
This is an execution-focused role centered primarily on employee relations work. The person in this seat is expected to move matters forward decisively, coach leaders through difficult situations without over-escalating, and over time help reduce overall ER volume through stronger consistency, proactive coaching, and operational discipline. Approximately 75% of the role will focus on employee relations execution at the outset.
\n
\n
\n
This role operates onsite in the Minnesota office and is part of the centralized People and Culture team, aligned to HR strategy, policies, and priorities set by the Senior HRBP.
\n
\n
\n
This is a full-time, onsite role with occasional travel to Miami and other future office locations.
\n
\n
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
\n
\n
\n
\n
\n
\n- \n
Conduct investigations into workplace concerns including conduct, harassment, attendance, policy violations, interpersonal conflict, and performance concerns.
\n \n\n
\n
\n
\n- \n
Gather facts, interview employees and leaders, review documentation, and deliver clear and defensible recommendations aligned with company policy and business risk considerations.
\n \n\n
\n
\n
\n- \n
Guide and coach leaders through progressive discipline, performance management, corrective action, and termination processes while reinforcing accountability and policy consistency.
\n \n\n
\n
\n
\n
\n
\n- \n
Partner closely with Workforce Management to support attendance management processes, attendance trend identification, documentation expectations, and policy enforcement.
\n \n\n
\n
\n
\n
\n
\n
\n
Operational HR Support
\n
\n
\n
\n- \n
Partner with Talent Acquisition to support high-volume hiring activity for representative-level roles, including phone screens, candidate movement, and interview coordination.
\n \n\n
\n
\n
\n
\n
\n
\n
\n- \n
3+ years of direct employee relations ownership experience in a standalone or primary HR capacity, including investigations, corrective action execution, attendance management, and leader coaching.
\n \n\n
\n
\n- \n
Experience supporting high-volume frontline employee populations in environments such as contact centers, hospitality, retail, healthcare operations, manufacturing, distribution, or similar operational settings.
\n \n\n
\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\n
\n
The Employee Relations Specialist is the embedded employee relations partner for the Technical Customer Care (TCC) organization, a high-volume frontline support environment operating 24 hours a day. This role independently owns employee relations matters from intake through resolution and serves as the primary point of contact for TCC leaders navigating performance, conduct, attendance, and workplace concerns.
\n
\n
\n
This is an execution-focused role centered primarily on employee relations work. The person in this seat is expected to move matters forward decisively, coach leaders through difficult situations without over-escalating, and over time help reduce overall ER volume through stronger consistency, proactive coaching, and operational discipline. Approximately 75% of the role will focus on employee relations execution at the outset.
\n
\n
\n
This role operates onsite in the Minnesota office and is part of the centralized People and Culture team, aligned to HR strategy, policies, and priorities set by the Senior HRBP.
\n
\n
\n
This is a full-time, onsite role with occasional travel to Miami and other future office locations.
\n
\n
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
\n
The base salary range for this US-based, full-time, and exempt position is $95,000-110,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
","categories":{"commitment":"Full Time","department":"General and Administration","location":"New York City Metropolitan Area","team":"FP&A","allLocations":["New York City Metropolitan Area","Washington DC-Baltimore Area","Philadelphia, PA Metro"]},"createdAt":1772049901976,"descriptionPlain":"HHAeXchange is one of the healthcare industry’s fastest growing healthcare software solutions providers. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.\nToday, HHAeXchange is the premiere homecare management software for the Medicaid LTSS population. In 2024 HHAeXchange acquired Cashe Software, Generations Homecare System, and Sandata Technologies. Together, our companies are best positioned to deliver transformative technology that improves health outcomes and meets the growing need for home and community-based services (HCBS).\nThis FP&A Analyst role will serve as a dedicated financial business partner to the Research & Development organization, acting as the critical link between R&D leadership and finance. The analyst in this role will develop deep expertise in hosting and infrastructure costs, translating complex cloud and technology spend into clear financial insights that drive smarter investment decisions. This role provides a unique opportunity to embed directly with R&D teams—building trusted relationships with engineering and product leaders while shaping how the company forecasts, manages, and optimizes its hosting cost base. In addition, the analyst will support headcount planning and project-level financial analysis for R&D initiatives, working closely across the Finance and Accounting team while maintaining a strong commitment to accuracy, deadlines, and operational rigor. A successful candidate will be naturally curious about technology economics, comfortable translating technical infrastructure discussions into financial narratives, and motivated to drive cost transparency and accountability across the R&D function.\nOur FP&A team is rapidly developing offering a unique experience to be part of establishing foundational processes in a dynamic and evolving business environment.\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is one of the healthcare industry’s fastest growing healthcare software solutions providers. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\nToday, HHAeXchange is the premiere homecare management software for the Medicaid LTSS population. In 2024 HHAeXchange acquired Cashe Software, Generations Homecare System, and Sandata Technologies. Together, our companies are best positioned to deliver transformative technology that improves health outcomes and meets the growing need for home and community-based services (HCBS).
\nThis FP&A Analyst role will serve as a dedicated financial business partner to the Research & Development organization, acting as the critical link between R&D leadership and finance. The analyst in this role will develop deep expertise in hosting and infrastructure costs, translating complex cloud and technology spend into clear financial insights that drive smarter investment decisions. This role provides a unique opportunity to embed directly with R&D teams—building trusted relationships with engineering and product leaders while shaping how the company forecasts, manages, and optimizes its hosting cost base. In addition, the analyst will support headcount planning and project-level financial analysis for R&D initiatives, working closely across the Finance and Accounting team while maintaining a strong commitment to accuracy, deadlines, and operational rigor. A successful candidate will be naturally curious about technology economics, comfortable translating technical infrastructure discussions into financial narratives, and motivated to drive cost transparency and accountability across the R&D function.
\nOur FP&A team is rapidly developing offering a unique experience to be part of establishing foundational processes in a dynamic and evolving business environment.
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"f0c98874-e31d-4773-ae0c-a028f6877a3d","lists":[{"text":"Essential Job Duties","content":"\nServe as the embedded FP&A business partner for the R&D organization; establish trust with engineering, product, infosec, and infrastructure leaders to deeply understand their cost drivers, roadmaps, and operational metrics\nOwn hosting cost forecasting and variance analysis—identify key sources of spend variability across cloud providers and infrastructure environments, understand root causes, and implement data-driven forecasting improvements in partnership with R&D and Engineering teams\nDesign, prepare, and automate periodic dashboards and reports on R&D operating results, hosting cost trends, and infrastructure spend metrics for R&D leadership and the executive team\nLeverage detailed data analysis to build robust models around hosting cost trends, unit economics, and R&D investment returns—translating technical infrastructure decisions into financial guidance that prioritizes and plans key resource allocation choices\nTransform hosting cost models and R&D trending analyses into meaningful insights regarding financial impacts to the income statement, balance sheet, and cash flow statements—clearly communicating how infrastructure investments affect overall company performance\nSupport preparation of monthly, quarterly and annual reporting deliverables\nMonitor R&D business performance against KPIs, hosting cost targets, and strategic plans—proactively flagging risks and opportunities to R&D and Finance leadership\nIdentify and drive improvements in R&D cost management processes, reporting frameworks, and hosting cost governance—partnering with Engineering and FinOps to build scalable financial operating models\nNatural curiosity to leverage AI in daily tasks to optimize workflows\n"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHA exchange leader.\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\nBachelor's Degree in Finance or other similar analytical discipline\nStrong analytical skills and demonstrated experience in cost forecasting and analysis; experience with hosting, cloud, or infrastructure cost structures is a strong plus\n2+ years of experience in a FP&A or similar analytical role\nMust have strong analytical and problem-solving capabilities with ability to understand the \"big picture\" yet preserve a keen eye for details with extensive financial modeling (3 financial statement models, etc.)\nStrong verbal and written communication skills\nAbility to multitask and produce consistent results in a fast-paced environment with multiple deadlines and priorities\nSelf-starter motivated by identifying and improving or solving challenges\nAdvanced Excel skills (Index/Match, etc)\nExperience with a planning tool (e.g. Adaptive, Anaplan, etc) a plus; familiarity with cloud cost management tools (e.g. AWS Cost Explorer, Azure Cost Management, CloudHealth) a plus\nCuriosity about and enthusiasm for AI tools is a strong plus—hands-on experience leveraging AI assistants (e.g. Claude, ChatGPT, Copilot) to accelerate financial analysis, automate reporting, or improve workflows is highly valued\n"}],"text":"FP&A Analyst","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is one of the healthcare industry’s fastest growing healthcare software solutions providers. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\nToday, HHAeXchange is the premiere homecare management software for the Medicaid LTSS population. In 2024 HHAeXchange acquired Cashe Software, Generations Homecare System, and Sandata Technologies. Together, our companies are best positioned to deliver transformative technology that improves health outcomes and meets the growing need for home and community-based services (HCBS).
\nThis FP&A Analyst role will serve as a dedicated financial business partner to the Research & Development organization, acting as the critical link between R&D leadership and finance. The analyst in this role will develop deep expertise in hosting and infrastructure costs, translating complex cloud and technology spend into clear financial insights that drive smarter investment decisions. This role provides a unique opportunity to embed directly with R&D teams—building trusted relationships with engineering and product leaders while shaping how the company forecasts, manages, and optimizes its hosting cost base. In addition, the analyst will support headcount planning and project-level financial analysis for R&D initiatives, working closely across the Finance and Accounting team while maintaining a strong commitment to accuracy, deadlines, and operational rigor. A successful candidate will be naturally curious about technology economics, comfortable translating technical infrastructure discussions into financial narratives, and motivated to drive cost transparency and accountability across the R&D function.
\nOur FP&A team is rapidly developing offering a unique experience to be part of establishing foundational processes in a dynamic and evolving business environment.
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is one of the healthcare industry’s fastest growing healthcare software solutions providers. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.\nToday, HHAeXchange is the premiere homecare management software for the Medicaid LTSS population. In 2024 HHAeXchange acquired Cashe Software, Generations Homecare System, and Sandata Technologies. Together, our companies are best positioned to deliver transformative technology that improves health outcomes and meets the growing need for home and community-based services (HCBS).\nThis FP&A Analyst role will serve as a dedicated financial business partner to the Research & Development organization, acting as the critical link between R&D leadership and finance. The analyst in this role will develop deep expertise in hosting and infrastructure costs, translating complex cloud and technology spend into clear financial insights that drive smarter investment decisions. This role provides a unique opportunity to embed directly with R&D teams—building trusted relationships with engineering and product leaders while shaping how the company forecasts, manages, and optimizes its hosting cost base. In addition, the analyst will support headcount planning and project-level financial analysis for R&D initiatives, working closely across the Finance and Accounting team while maintaining a strong commitment to accuracy, deadlines, and operational rigor. A successful candidate will be naturally curious about technology economics, comfortable translating technical infrastructure discussions into financial narratives, and motivated to drive cost transparency and accountability across the R&D function.\nOur FP&A team is rapidly developing offering a unique experience to be part of establishing foundational processes in a dynamic and evolving business environment.\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/f0c98874-e31d-4773-ae0c-a028f6877a3d","applyUrl":"https://jobs.lever.co/hhaexchange/f0c98874-e31d-4773-ae0c-a028f6877a3d/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $80,000-120,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.\n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n","additional":"\n
The base salary range for this US-based, full-time, and exempt position is $80,000-120,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\n
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\n
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create an end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, caregivers, home care provider agencies, and payers.
\n
We’re looking for a Full Stack Engineer who’s eager to grow fast, think big, and build products that make a difference, improving the experience of thousands of caregivers and families. You’ll work across the full stack — from intuitive frontends to scalable backend services — diving into technologies like Go, Angular, PostgreSQL, Redis, SQS, Kubernetes, and GenAI tooling.
\n
This role is a launchpad for thoughtful, driven builders who thrive on solving complex challenges alongside a talented team of experienced engineers. If you're early in your career and driven to excel, this is your chance to ship code that changes lives, grow under inspiring mentors, and contribute to healthcare innovation. You must value a ‘startup-like’ culture on a small but mighty team that unlocks rapid iteration cycles through a quick but thoughtful decision-making process.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
\n\n
Build the Foundation for Scalability: Contribute to the design, implementation, and maintenance of APIs and microservices that enable robust functionality and seamless integrations.\nExcel in Full Stack Development: Gain hands-on expertise in frontend with Angular and backend with Go, while optimizing cloud infrastructure for efficient scaling.\nIntegrate Gen AI Innovations: Incorporate generative AI into our agency management software, boosting usability and efficiency to create intuitive experiences that users love.\nPush the Envelope: Encourage exploration of new technologies, tools, and approaches to continually enhance our platform for better user outcomes.\nGuide Strategic Decisions: Evaluate priorities, options, and tradeoffs to inform key development choices that advance our goals.\nCollaborate with a Passionate Team of Peers: Work closely with product managers, designers, and stakeholders to gather requirements, align on objectives, and deliver features that exceed expectations.\nEnsure Lasting Quality: Develop and maintain comprehensive unit and integration tests to uphold high standards of software reliability.\n\n"},{"text":"This Role Is a Good Fit for You If","content":"\n\n
Love a challenge and want to learn fast by doing important work.\nWant to be mentored by lead engineers who care about your growth.\nAre excited to touch every layer of the stack and see how software and infrastructure fit together end-to-end.\nBelieve that technology can and should make healthcare better.\nHave a bias toward ownership, creativity, and seeing results.\nThrive in a fast-paced, collaborative environment where no two days are quite the same.\nWant the energy of a startup with the stability of a proven company.\n\n"},{"text":"Other Job Duties","content":"\n\n
Other duties as assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\n\n
Travel 5-10%, including overnight travel, domestic & abroad (US and other delivery locations)\n\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n0-4 years of experience in software engineering roles building on modern architectures and frameworks\nProficiency in one reactive JavaScript framework, such as Angular, React, or Vue\nExperience with backend-development, such as Go, NodeJS, or Python\nExperience in PostgreSQL/MongoDB\nFamiliarity with continuous integration/continuous deployment (CI/CD) pipelines and tools\nExcellent written, verbal, and interpersonal communication skills\nStrong analytical and problem-solving skills\nFlexible, team player\nAbility to organize and plan work independently\nAbility to work in a rapidly changing environment\nKnowledge of JIRA/Confluence is a plus\nHealthcare experience and familiarity with HL7 and FHIR interoperability standards is a plus\nWillingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role\n"}],"text":"Full Stack Engineer","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create an end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, caregivers, home care provider agencies, and payers.
\n
We’re looking for a Full Stack Engineer who’s eager to grow fast, think big, and build products that make a difference, improving the experience of thousands of caregivers and families. You’ll work across the full stack — from intuitive frontends to scalable backend services — diving into technologies like Go, Angular, PostgreSQL, Redis, SQS, Kubernetes, and GenAI tooling.
\n
This role is a launchpad for thoughtful, driven builders who thrive on solving complex challenges alongside a talented team of experienced engineers. If you're early in your career and driven to excel, this is your chance to ship code that changes lives, grow under inspiring mentors, and contribute to healthcare innovation. You must value a ‘startup-like’ culture on a small but mighty team that unlocks rapid iteration cycles through a quick but thoughtful decision-making process.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
The base salary range for this US-based, full-time, and exempt position is $120,000 - $139,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Marketing","location":"New York City Metropolitan Area","team":"Demand Generation","allLocations":["New York City Metropolitan Area"]},"createdAt":1778507142002,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.\n \nThe GTM Engineer is the architect of HHAeXchange’s GTM systems infrastructure — responsible for designing, scaling, and evolving the automation and integration ecosystem that drives pipeline velocity and revenue growth. This role goes beyond executing on existing workflows: you will own the strategic vision for how our GTM tools connect, evolve, and compound over time. You will shape the next generation of our automation infrastructure, defining how signals flow across the stack and how systems are built to accelerate revenue motion at scale.\n \nThis is a hybrid position for members located in New York City Metro areas, with expectations to work onsite 3 days per week to support collaboration and engagement. \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n \n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nThe GTM Engineer is the architect of HHAeXchange’s GTM systems infrastructure — responsible for designing, scaling, and evolving the automation and integration ecosystem that drives pipeline velocity and revenue growth. This role goes beyond executing on existing workflows: you will own the strategic vision for how our GTM tools connect, evolve, and compound over time. You will shape the next generation of our automation infrastructure, defining how signals flow across the stack and how systems are built to accelerate revenue motion at scale.
\n
\nThis is a hybrid position for members located in New York City Metro areas, with expectations to work onsite 3 days per week to support collaboration and engagement.
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
","id":"f3ef261c-3ef2-4ed4-b0f2-cf2f8b2fa24f","lists":[{"text":"Essential Job Duties","content":"\n\n\n- Partner with RevOps and Marketing Ops to design how funnel data flows across the GTM stack — ensuring signals move cleanly from first touch to revenue and surface as actionable pipeline insights.
\n- Maintain and evolve the automation architecture connecting HubSpot, Salesforce, SalesLoft, Zapier, 6sense, Clay, GA4, and other GTM tools — ensuring integrations remain reliable, scalable, and aligned to revenue outcomes.
\n- Continuously identify friction in Growth execution and design automation to remove it.
\n- Shape the strategic evolution of the GTM tool stack — evaluating, implementing, and retiring tools based on their ability to improve pipeline velocity, reporting accuracy, and long-term scalability.
\n- Embed AI agents and LLM-powered automation across the GTM stack — deploying AI-native tools for signal interpretation, prospect research, content personalization, and workflow orchestration to eliminate manual effort and accelerate pipeline velocity at scale.\n
\n- Continuously evaluate emerging AI tools and models for GTM applicability — moving quickly to integrate capabilities that can replace manual processes, enrich data pipelines, or unlock new automation plays across acquisition and expansion.
\n\n\n- Ensure Growth programs respond dynamically to customer readiness, not static campaigns.\n
\n- Work with growth marketers to operationalize behavioral signals (site activity, event engagement, demo requests, expansion indicators) into automated routing and lifecycle activation.
\n\n\n- Architect workflows that eliminate manual handoffs across the funnel.\n
\n- Build scalable automation for events, webinars, content downloads, demo routing, upsell motions, and outbound support.
\n\n\n\n\n
"},{"text":"Other Job Duties","content":"\n\n
Other duties as assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\n\n
Travel up to 10%, including overnight travel\n\n"},{"text":" Required Education, Experience, Certifications and Skills","content":"\n- \n
\n- Education: Bachelor’s degree required. Technical or analytical background preferred but not required.
\n- Experience:\n
\n- 5–8 years building and scaling GTM, growth, or revenue systems in a B2B environment.
\n- Proven record of designing automation that directly influenced pipeline, revenue, or lifecycle performance.
\n- Experience owning cross-functional execution between Marketing, Sales, and RevOps.
\n- Background in SaaS or complex go-to-market environments strongly preferred.
\n\n\n- Skills:\n
\n- Has experience ideating about, and building, architecture across the end-to-end GTM ecosystem — from acquisition and lifecycle to expansion and outbound — with a clear mandate to shape how systems evolve, not just how they operate.
\n- AI-first systems architect — designs GTM automation that embeds AI at key decision points, including multi-step AI agent pipelines for research, enrichment, qualification, and hyper-personalized outreach at scale.
\n- Practical prompt engineering for GTM — writes, evaluates, and iterates prompts that power AI-driven enrichment, signal classification, content personalization, and outreach generation; understands how to get reliable, production-grade outputs from LLMs inside automated workflows.
\n- Experience translating intent data, product usage data, and engagement signals into automated plays.
\n- Deep experience building multi-step workflows that eliminate manual handoffs and accelerate revenue velocity.
\n- Ability to diagnose bottlenecks across the marketing-to-sales funnel and design systems that improve conversion.
\n- Build testing frameworks, not just campaigns — instrumentation, measurement, and iteration loops.
\n- Technically fluent across no-code, low-code, and AI-augmented tooling — extends systems and structures data using the right tool for the job, from visual automation builders to AI coding assistants to light scripting when required.
\n- Hands-on expertise across modern GTM systems such as:\n
\n- CRM and marketing automation platforms (e.g., HubSpot, Salesforce)
\n- Sequencing / outbound tools (e.g., SalesLoft, Outreach)
\n- Business automation platforms (e.g., Make, n8n, Zapier)
\n- AI-powered enrichment and GTM orchestration (e.g., Clay — including waterfall enrichment, AI-driven prospect research, and hyper-personalized outreach at scale)
\n- Intent data platforms (e.g., 6sense, Bombora)
\n- Data enrichment tools (e.g., ZoomInfo, Apollo, Clearbit)
\n- AI tools for GTM execution — comfortable applying LLMs and AI-native tools to signal interpretation, outreach personalization, content generation, and workflow automation
\n- Web analytics platforms (e.g., GA4, Heap)
\n\n\n\n\n- Other Requirements:\n
\n- Systems-first thinker — you see processes as products
\n- Bias toward building and automating over doing manual work.
\n- Strategic GTM architect — evaluates every automation and integration decision through the lens of pipeline velocity, revenue impact, and long-term infrastructure scalability.
\n- You have commercial instincts — every build is evaluated by whether it moves pipeline, not just whether it works.
\n- Curiosity and experimental mindset — you test, measure, and iterate rather than set-and-forget.
\n- Ability to operate autonomously in a fast-paced, high-accountability environment.
\n- Strong communicator can explain what a workflow does and why it matters to non-technical stakeholders.
\n\n\n\n\n
"}],"text":"GTM Engineer","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nThe GTM Engineer is the architect of HHAeXchange’s GTM systems infrastructure — responsible for designing, scaling, and evolving the automation and integration ecosystem that drives pipeline velocity and revenue growth. This role goes beyond executing on existing workflows: you will own the strategic vision for how our GTM tools connect, evolve, and compound over time. You will shape the next generation of our automation infrastructure, defining how signals flow across the stack and how systems are built to accelerate revenue motion at scale.
\n
\nThis is a hybrid position for members located in New York City Metro areas, with expectations to work onsite 3 days per week to support collaboration and engagement.
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.\n \nThe GTM Engineer is the architect of HHAeXchange’s GTM systems infrastructure — responsible for designing, scaling, and evolving the automation and integration ecosystem that drives pipeline velocity and revenue growth. This role goes beyond executing on existing workflows: you will own the strategic vision for how our GTM tools connect, evolve, and compound over time. You will shape the next generation of our automation infrastructure, defining how signals flow across the stack and how systems are built to accelerate revenue motion at scale.\n \nThis is a hybrid position for members located in New York City Metro areas, with expectations to work onsite 3 days per week to support collaboration and engagement. \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n \n","hostedUrl":"https://jobs.lever.co/hhaexchange/f3ef261c-3ef2-4ed4-b0f2-cf2f8b2fa24f","applyUrl":"https://jobs.lever.co/hhaexchange/f3ef261c-3ef2-4ed4-b0f2-cf2f8b2fa24f/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $120,000 - $135,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.\n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $120,000 - $135,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Operations","location":"New York City Metropolitan Area","team":"Revenue Operations","allLocations":["New York City Metropolitan Area"]},"createdAt":1778784539109,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \nThe GTM Operations Senior Analyst is the operational backbone of a high-output Revenue Operations team. You will be the primary point of contact for the sales and CS teams on deal desk, CPQ, Salesforce governance, commissions, and ad hoc reporting. You will balance operational execution—keeping quotes clean, triaging pricing escalations, fielding report requests, and ensuring the GTM systems stack runs smoothly—and process automation and optimization: documenting what’s repetitive, identifying automation candidates, and partnering with the team to eliminate manual work over time.\n \nYou’ll report to the VP, Revenue with daily collaboration and direct access to GTM leadership. That proximity means you’ll develop real fluency across our entire GTM systems stack—Salesforce, CPQ, SalesLoft, HubSpot, commissions—and build judgment on how deals move through the pipe, how pricing decisions get made, and where the operational friction actually lives.\n \nThis is a hybrid position, with an expectation to report to the Midtown Manhattan office 3 days/week (typically Tues/Wed/Thurs). \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\nThe GTM Operations Senior Analyst is the operational backbone of a high-output Revenue Operations team. You will be the primary point of contact for the sales and CS teams on deal desk, CPQ, Salesforce governance, commissions, and ad hoc reporting. You will balance operational execution—keeping quotes clean, triaging pricing escalations, fielding report requests, and ensuring the GTM systems stack runs smoothly—and process automation and optimization: documenting what’s repetitive, identifying automation candidates, and partnering with the team to eliminate manual work over time.
\n
\nYou’ll report to the VP, Revenue with daily collaboration and direct access to GTM leadership. That proximity means you’ll develop real fluency across our entire GTM systems stack—Salesforce, CPQ, SalesLoft, HubSpot, commissions—and build judgment on how deals move through the pipe, how pricing decisions get made, and where the operational friction actually lives.
\n
\nThis is a hybrid position, with an expectation to report to the Midtown Manhattan office 3 days/week (typically Tues/Wed/Thurs).
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"b4d266dd-fc11-4237-bce2-60c7d8eddae2","lists":[{"text":"Essential Job Duties","content":"Deal Desk & CPQ Operations
\n\nOwn CPQ quote accuracy and hygiene—ensuring quotes in Salesforce are clean, complete, and compliant before they reach the field or a customer.\nServe as first point of contact for rep-facing deal desk support on standard deals; route non-standard or high-value exceptions to the Pricing Lead.\nManage pricing escalation triage: distinguish standard from non-standard, apply routing logic, and escalate without pulling in VP-level judgment on routine matters.\nMaintain quote-to-close process compliance—flagging deviations, documenting patterns, and surfacing systemic issues.\n\nGTM Systems & Salesforce Governance
\n\n- Own day-to-day Salesforce data governance: account ownership policy enforcement, data quality exception reporting, and field-facing triage.
\n- Support SalesLoft cadence governance and HubSpot campaign operations in partnership with BizOps.
\n- Serve as the business-side liaison to BizOps on systems administration—translating field needs into clear requirements.
\n\nField Operations & Reporting
\n
"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHAeXchange leader\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills ","content":"\n\n\n- Bachelor’s degree in Business, Analytics, Finance, or related field.
\n- 3–5 years in Sales Operations, Revenue Operations, or GTM Analytics at a SaaS company.
\n- Hands-on Salesforce experience required—data governance, reporting, and workflow familiarity; CPQ experience strongly preferred.
\n- Experience with SalesLoft, HubSpot, or equivalent sales engagement and marketing automation platforms.
\n- Reaches for AI tools (Claude, ChatGPT, Copilot) to draft reports, clean data, or prototype solutions before building manually—you don’t need to write production code, but you should be the person who tries the AI approach first.
\n- High judgment in ambiguous situations: able to distinguish what to resolve independently vs. what to escalate.
\n- Strong analytical skills—can pull, structure, and present data without heavy tooling support.
\n\nPreferred
\n\n- PE-backed or high-growth SaaS environment experience.
\n- Healthcare technology, Medicaid, or home and community-based care domain knowledge.
\n- Exceptional cross-functional communication—effective with sales reps, CS, Finance, and BizOps without losing context between audiences.
\n\n
\n
\n\n
"}],"text":"GTM Operations Senior Analyst","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\nThe GTM Operations Senior Analyst is the operational backbone of a high-output Revenue Operations team. You will be the primary point of contact for the sales and CS teams on deal desk, CPQ, Salesforce governance, commissions, and ad hoc reporting. You will balance operational execution—keeping quotes clean, triaging pricing escalations, fielding report requests, and ensuring the GTM systems stack runs smoothly—and process automation and optimization: documenting what’s repetitive, identifying automation candidates, and partnering with the team to eliminate manual work over time.
\n
\nYou’ll report to the VP, Revenue with daily collaboration and direct access to GTM leadership. That proximity means you’ll develop real fluency across our entire GTM systems stack—Salesforce, CPQ, SalesLoft, HubSpot, commissions—and build judgment on how deals move through the pipe, how pricing decisions get made, and where the operational friction actually lives.
\n
\nThis is a hybrid position, with an expectation to report to the Midtown Manhattan office 3 days/week (typically Tues/Wed/Thurs).
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \nThe GTM Operations Senior Analyst is the operational backbone of a high-output Revenue Operations team. You will be the primary point of contact for the sales and CS teams on deal desk, CPQ, Salesforce governance, commissions, and ad hoc reporting. You will balance operational execution—keeping quotes clean, triaging pricing escalations, fielding report requests, and ensuring the GTM systems stack runs smoothly—and process automation and optimization: documenting what’s repetitive, identifying automation candidates, and partnering with the team to eliminate manual work over time.\n \nYou’ll report to the VP, Revenue with daily collaboration and direct access to GTM leadership. That proximity means you’ll develop real fluency across our entire GTM systems stack—Salesforce, CPQ, SalesLoft, HubSpot, commissions—and build judgment on how deals move through the pipe, how pricing decisions get made, and where the operational friction actually lives.\n \nThis is a hybrid position, with an expectation to report to the Midtown Manhattan office 3 days/week (typically Tues/Wed/Thurs). \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/b4d266dd-fc11-4237-bce2-60c7d8eddae2","applyUrl":"https://jobs.lever.co/hhaexchange/b4d266dd-fc11-4237-bce2-60c7d8eddae2/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $165,000-175,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.\n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n","additional":"\n
The base salary range for this US-based, full-time, and exempt position is $165,000-175,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\n
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\n
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create an end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, caregivers, home care provider agencies, and payers.
\n
We're seeking an experienced Lead Engineer to drive the technology vision and development of our next-generation home care agency and caregiver platform. This role is a great fit for someone who wants to make a difference for tens of thousands of caregivers and families, working alongside a passionate and focused team. You’ll work across the full stack — from intuitive frontends to scalable backend services — diving into technologies like Go, PostgreSQL, Redis, SQS, Kubernetes, and GenAI tooling. You must value a ‘startup-like’ culture on a small but mighty team that unlocks rapid iteration cycles through a quick but thoughtful decision-making process.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
\n\n
Lead the technology vision and development of core components of Pavillio, our next-generation home care agency management and caregiver platform\nIndependently drive design and development of new features and services across our frontend (Angular) and backend (Go) stack, support robust, scalable functionality\nOptimize system performance, identifying and remediating bottlenecks\nPromote a culture of experimentation and innovation by encouraging the exploration of new technologies, tools, and methodologies that can improve the platform for our users\nMentor a team of software engineers, fostering a culture of collaboration, accountability, and technical excellence\nHelp determine priorities, options, and tradeoffs across key decisions and approaches\nCollaborate closely with product managers, designers, and other stakeholders to understand software requirements and define goals\nConduct code reviews, providing feedback to improve team efficiency and maintain quality coding standards\nWrite and maintain unit and integration tests to ensure consistent software quality\nEnhance and maintain the CI/CD pipeline to automate builds and streamline deployments\nMonitor and optimize both front-end and back-end performance to ensure efficiency and scalability\n\n"},{"text":"This Role Is a Good Fit for You If","content":"\n\n
You enjoy tackling and solving complex problems\nYou’re intellectually curious, a life-long learner who is willing to explore and discover new knowledge domains across frontend, backend, architecture, cloud, and DevOps to help drive optimal platform development decisions\nYou feel passionate about making healthcare better for people\nYou love being in the code, and may also see yourself growing as a leader and building out a team over time\nYou have an ‘ownership’ mentality and take pride in your work\nYou’re comfortable with ambiguity and being part of a dynamic team that learns and improves every day\nYou’re seeking a ‘startup-like’ environment at a more established company\n\n"},{"text":"Other Job Duties","content":"\n\n
Other duties as assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\n\n
Travel 5-10%, including overnight travel, domestic & abroad (US and other delivery locations)\n\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n
\n
\n
\n
\n
\n\n
8+ years of experience in software engineering roles building on modern architectures and frameworks\nDeep experience in backend-development, specifically technologies such as GO, PostgreSQL, Redis, SQS, leading observability tools\nDepth in with continuous integration/continuous deployment (CI/CD) pipelines and tools\nSignificant experience architecting, building and delivering complex, high-performance SaaS solutions deployed in cloud environments (AWS or similar) using microservices and serverless architectures\nExcellent written, verbal, and interpersonal communication skills\nStrong analytical and problem-solving skills\nFlexible, team player\nAbility to organize and plan work independently\nWillingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role\n\n\n
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"}],"text":"Lead Software Engineer","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create an end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, caregivers, home care provider agencies, and payers.
\n
We're seeking an experienced Lead Engineer to drive the technology vision and development of our next-generation home care agency and caregiver platform. This role is a great fit for someone who wants to make a difference for tens of thousands of caregivers and families, working alongside a passionate and focused team. You’ll work across the full stack — from intuitive frontends to scalable backend services — diving into technologies like Go, PostgreSQL, Redis, SQS, Kubernetes, and GenAI tooling. You must value a ‘startup-like’ culture on a small but mighty team that unlocks rapid iteration cycles through a quick but thoughtful decision-making process.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
The base salary range for this US-based, full-time, and exempt position is $140,000-155,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
","categories":{"commitment":"Full Time","department":"Software Development - Technology","location":"United States","team":"Self-direction","allLocations":["United States"]},"createdAt":1773072944086,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nWe’re looking for a Lead Software Engineer to provide hands-on technical leadership across our Ruby on Rails platform, with a strong focus on DevOps, AWS, Kubernetes, and platform evolution. This role will help guide the transition from a single-tenant architecture toward a scalable, multi-tenant (Shopify-like) model, while also partnering closely with DevOps and engineering teams to identify, fix, and improve broken development and operational processes.\n \nThis role is both builder and fixer: writing production Rails code, improving infrastructure and delivery workflows, and raising the bar on reliability, scalability, and execution across teams.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nWe’re looking for a Lead Software Engineer to provide hands-on technical leadership across our Ruby on Rails platform, with a strong focus on DevOps, AWS, Kubernetes, and platform evolution. This role will help guide the transition from a single-tenant architecture toward a scalable, multi-tenant (Shopify-like) model, while also partnering closely with DevOps and engineering teams to identify, fix, and improve broken development and operational processes.
\n
\nThis role is both builder and fixer: writing production Rails code, improving infrastructure and delivery workflows, and raising the bar on reliability, scalability, and execution across teams.
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"22f2f494-5fbb-4f23-ae7f-abad9be4d474","lists":[{"text":"Essential job Duties","content":"\nLead the design, development, and operation of Ruby on Rails services running on AWS, GCP and Kubernetes.\nServe as a technical lead for evolving the platform toward a scalable, multi-tenant architecture, balancing long-term direction with near-term delivery.\nWrite clean, maintainable, and well-tested Rails code while setting technical standards for the team.\nPartner closely with DevOps and development teams to improve CI/CD, deployment, and operational workflows.\nIdentify and remediate broken or inefficient engineering processes, tooling gaps, and handoffs that slow delivery or increase risk.\nDesign and review system architectures with a focus on scalability, reliability, and tenant isolation.\nOptimize application performance, database queries, background jobs, and infrastructure utilization.\nImprove production readiness through better monitoring, alerting, logging, and incident response practices.\nParticipate in and help lead on-call rotations, root-cause analysis, and long-term corrective actions.\nMentor engineers on cloud-native development, DevOps practices, and production ownership.\nCollaborate with Product, QA, and Engineering Leadership to align technical execution with business priorities.\n"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHAeXchange leader.\n"},{"text":"Travel Requirements","content":"\nTravel 10-25%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n7+ years of experience building and operating production-grade Ruby on Rails applications.\nDemonstrated experience in DevOps or platform-focused engineering roles, not just application development.\nStrong hands-on experience with AWS infrastructure (e.g., EKS/ECS, EC2, RDS, S3, IAM, CloudWatch).\nPractical experience deploying and operating applications in Kubernetes environments.\nExperience designing and improving CI/CD pipelines and release processes.\nStrong proficiency with relational databases such as MySQL and PostgreSQL, including performance tuning.\nSolid understanding of software architecture, system design, and tradeoffs at scale.\nProven ability to debug complex production issues and drive them to resolution.\nComfortable working in Agile development environments with cross-functional teams.\nExcellent written and verbal communication skills.\nBachelor’s degree or higher in Computer Science, Software Engineering, or equivalent practical experience.\nWillingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role\n"},{"text":"Preferred Qualifications","content":"\nExperience leading or contributing to single-tenant → multi-tenant SaaS transformations.\nExperience with distributed systems, service-oriented architectures, or event-driven systems at scale\nFamiliarity with Infrastructure as Code (Terraform, CloudFormation, or similar).\nExperience operating high-traffic, multi-tenant SaaS platforms.\nFamiliarity with observability tools such as Datadog, New Relic, Prometheus, or Scout APM.\nExperience with containerization (Docker) and Kubernetes-based orchestration at scale.\nKnowledge of background job processing systems (e.g., Sidekiq, Resque).\nExperience modernizing large legacy Rails codebases.\n"}],"text":"Lead Software Engineer, RoR","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nWe’re looking for a Lead Software Engineer to provide hands-on technical leadership across our Ruby on Rails platform, with a strong focus on DevOps, AWS, Kubernetes, and platform evolution. This role will help guide the transition from a single-tenant architecture toward a scalable, multi-tenant (Shopify-like) model, while also partnering closely with DevOps and engineering teams to identify, fix, and improve broken development and operational processes.
\n
\nThis role is both builder and fixer: writing production Rails code, improving infrastructure and delivery workflows, and raising the bar on reliability, scalability, and execution across teams.
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nWe’re looking for a Lead Software Engineer to provide hands-on technical leadership across our Ruby on Rails platform, with a strong focus on DevOps, AWS, Kubernetes, and platform evolution. This role will help guide the transition from a single-tenant architecture toward a scalable, multi-tenant (Shopify-like) model, while also partnering closely with DevOps and engineering teams to identify, fix, and improve broken development and operational processes.\n \nThis role is both builder and fixer: writing production Rails code, improving infrastructure and delivery workflows, and raising the bar on reliability, scalability, and execution across teams.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/22f2f494-5fbb-4f23-ae7f-abad9be4d474","applyUrl":"https://jobs.lever.co/hhaexchange/22f2f494-5fbb-4f23-ae7f-abad9be4d474/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $100,000 - $120,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n \n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $100,000 - $120,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
\n
","categories":{"commitment":"Full Time","department":"Operations","location":"Greater Minneapolis-St. Paul Area","team":"Implementation - Provider","allLocations":["Greater Minneapolis-St. Paul Area"]},"createdAt":1772750686078,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nThe Manager, Provider Implementation leads a team of Project Managers responsible for onboarding SMB, mid-market, and enterprise agencies across multiple agency management platforms.\n \nThis is a hands-on execution leadership role. The Manager actively monitors the implementation portfolio, identifies risks and deviations from expected progress, and intervenes directly with Project Managers and customers to maintain delivery momentum, protect timelines, and improve adoption outcomes.\n \nSuccess in this role is measured by portfolio health, milestone adherence, reduced implementation abandonment, improved post-go-live retention, and accelerated time-to-value through disciplined execution and scalable process improvements.\n \nThis is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs). \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nThe Manager, Provider Implementation leads a team of Project Managers responsible for onboarding SMB, mid-market, and enterprise agencies across multiple agency management platforms.
\n
\nThis is a hands-on execution leadership role. The Manager actively monitors the implementation portfolio, identifies risks and deviations from expected progress, and intervenes directly with Project Managers and customers to maintain delivery momentum, protect timelines, and improve adoption outcomes.
\n
\nSuccess in this role is measured by portfolio health, milestone adherence, reduced implementation abandonment, improved post-go-live retention, and accelerated time-to-value through disciplined execution and scalable process improvements.
\n
\nThis is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs).
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"ce8a60af-77f6-4d01-983c-097cbb310570","lists":[{"text":"Essential Job Duties","content":"\nPortfolio Monitoring & Intervention\nMaintain awareness of the implementation portfolio and monitor projects for early indicators of delay, risk, or disengagement.\nIntervene in customer engagements when projects trend outside milestone windows.\nRequire corrective action plans from Project Managers and verify execution progress.\nEscalate and resolve blockers before materially impacting timelines or customer outcomes.\nDrive structured risk management practices across the team.\n\n
\n\nPerformance Management & Accountability\nHold Project Managers accountable for milestone adherence, activity quality, customer responsiveness, and forward progress.\nConduct frequent execution reviews focused on actions taken and measurable outcomes.\nIdentify underperformance early and coach or course-correct appropriately.\nEstablish clear expectations for pace, ownership, and customer guidance.\nReinforce a culture where missed milestones trigger structured recovery plans.\n\n
\n\nProcess Improvement & Standardization\nAnalyze portfolio trends to identify recurring implementation challenges.\nTranslate learnings into standardized implementation playbooks and intervention frameworks.\nPartner with Operations and Product to support development of automated workflows and risk signals.\nRefine implementation workflows to reduce variability and rework.\nPromote consistent execution standards across all customer segments.\n\n
\n\nAI & Scalable Operations\nLeverage available AI tools and reporting systems to monitor portfolio health indicators.\nIdentify opportunities to automate internal workflows and customer touchpoints where appropriate.\nSupport implementation of scalable processes that improve predictability and speed-to-value.\n\n
\n\nCustomer Outcomes & Cross-Functional Collaboration\nAccountable for implementation portfolio outcomes through transition to Client Success.\nServe as escalation point for at-risk implementations.\nPartner cross-functionally to remove systemic barriers to delivery.\nProvide feedback to Product and Operations regarding recurring friction points.\n\n
\n\nTeam Leadership\nDevelop Project Managers into proactive, accountable operators.\nModel urgency, clarity, and outcome ownership.\nReinforce behaviors that drive measurable customer progress.\nBuild a team culture centered on execution, discipline, and results.\n\n
\n\nKey Performance Outcomes\nReduction in abandoned implementations.\nImproved milestone adherence.\nFaster time-to-go-live and time-to-value.\nImproved early lifecycle adoption and retention.\nIncreased standardization of implementation practices.\nAdoption of scalable workflow improvements.\n"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHAeXchange leader.\n"},{"text":"Travel Requirements","content":"\nTravel 10-25%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\nRequired\n8–10 years of experience in SaaS implementations, onboarding, or customer delivery\n3–5 years managing project managers or delivery teams\nExperience managing multi-project portfolios\nDemonstrated ability to hold teams accountable to measurable performance outcomes\nStrong operational decision-making and risk management skills\nBachelor’s degree or equivalent experience\n\n
\n\nPreferred\nHealthcare or homecare software experience\nExperience working across SMB to enterprise customer segments\nExperience building repeatable implementation processes\nExposure to automation tools or AI-enabled workflow enhancements\nExperience improving retention or adoption outcomes\n\n
\n\nCore Competencies\nExecution discipline\nOperational ownership\nDecisiveness\nRisk anticipation\nPattern recognition\nContinuous improvement\nData-driven management\n"}],"text":"Manager, Provider Implementation","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nThe Manager, Provider Implementation leads a team of Project Managers responsible for onboarding SMB, mid-market, and enterprise agencies across multiple agency management platforms.
\n
\nThis is a hands-on execution leadership role. The Manager actively monitors the implementation portfolio, identifies risks and deviations from expected progress, and intervenes directly with Project Managers and customers to maintain delivery momentum, protect timelines, and improve adoption outcomes.
\n
\nSuccess in this role is measured by portfolio health, milestone adherence, reduced implementation abandonment, improved post-go-live retention, and accelerated time-to-value through disciplined execution and scalable process improvements.
\n
\nThis is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs).
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nThe Manager, Provider Implementation leads a team of Project Managers responsible for onboarding SMB, mid-market, and enterprise agencies across multiple agency management platforms.\n \nThis is a hands-on execution leadership role. The Manager actively monitors the implementation portfolio, identifies risks and deviations from expected progress, and intervenes directly with Project Managers and customers to maintain delivery momentum, protect timelines, and improve adoption outcomes.\n \nSuccess in this role is measured by portfolio health, milestone adherence, reduced implementation abandonment, improved post-go-live retention, and accelerated time-to-value through disciplined execution and scalable process improvements.\n \nThis is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs). \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/ce8a60af-77f6-4d01-983c-097cbb310570","applyUrl":"https://jobs.lever.co/hhaexchange/ce8a60af-77f6-4d01-983c-097cbb310570/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $150,000-167,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.\n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n","additional":"\n
The base salary range for this US-based, full-time, and exempt position is $150,000-167,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\n
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\n
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\n
We are seeking a deeply experienced engineering leader to join our R&D organization as Manager, Software Engineering and lead one or more engineering teams delivering AI-enabled platform capabilities for HHAeXchange. This role sits at the core of our technology strategy focusing on day-to-day engineering execution, people leadership, and operational excellence, ensuring teams deliver high-quality, secure, reliable, and scalable software solutions. The ideal candidate is a strong software engineer who has transitioned into leadership and enjoys mentoring developers while still contributing technically when needed.
\n
\n
This is an opportunity to shape a platform that powers critical healthcare workflows, data interoperability, and next-generation intelligent systems. You will lead a team of high-performing engineers and technical leads, driving modernization, bringing clarity to ambiguity, rigor to execution, and discipline to prioritization. Success in this role requires the ability to balance long-term platform vision with near-term delivery, while maintaining high standards for reliability, security, and scalability in a complex, high-impact healthcare ecosystem.
\n
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
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This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
","id":"c0646bd3-80f5-4c32-9d3c-43a81fec4514","lists":[{"text":"Essential Job Duties","content":"\n
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Own end-to-end engineering delivery, reliability, and production support for core platform capabilities, including processing of healthcare transactions, Identity, APIs, and audit systems
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Drive high-quality delivery of new features and enhancements with a strong focus on scalability, performance, security, and maintainability
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Provide hands-on technical leadership through architecture guidance, design reviews, and code reviews, setting a high bar for engineering excellence
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Lead modernization efforts, advancing microservices, serverless, event-driven, and cloud-native architectures while reducing technical debt
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Drive the development of AI-enabled platform capabilities, ensuring strong standards for security, privacy, and reliability
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Partner closely with Product, Architecture, QA, and Operations to deliver production-ready, aligned solutions
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Coach and mentor engineers and technical leads, support career growth, as well as foster ownership, accountability, and continuous improvement
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Hands-on experience with cloud-native architectures (AWS preferred), including microservices, serverless, and multi-cloud environments
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HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
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We are seeking a deeply experienced engineering leader to join our R&D organization as Manager, Software Engineering and lead one or more engineering teams delivering AI-enabled platform capabilities for HHAeXchange. This role sits at the core of our technology strategy focusing on day-to-day engineering execution, people leadership, and operational excellence, ensuring teams deliver high-quality, secure, reliable, and scalable software solutions. The ideal candidate is a strong software engineer who has transitioned into leadership and enjoys mentoring developers while still contributing technically when needed.
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This is an opportunity to shape a platform that powers critical healthcare workflows, data interoperability, and next-generation intelligent systems. You will lead a team of high-performing engineers and technical leads, driving modernization, bringing clarity to ambiguity, rigor to execution, and discipline to prioritization. Success in this role requires the ability to balance long-term platform vision with near-term delivery, while maintaining high standards for reliability, security, and scalability in a complex, high-impact healthcare ecosystem.
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To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
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This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \nWe are seeking a deeply experienced engineering leader to join our R&D organization as Manager, Software Engineering and lead one or more engineering teams delivering AI-enabled platform capabilities for HHAeXchange. This role sits at the core of our technology strategy focusing on day-to-day engineering execution, people leadership, and operational excellence, ensuring teams deliver high-quality, secure, reliable, and scalable software solutions. The ideal candidate is a strong software engineer who has transitioned into leadership and enjoys mentoring developers while still contributing technically when needed. \nThis is an opportunity to shape a platform that powers critical healthcare workflows, data interoperability, and next-generation intelligent systems. You will lead a team of high-performing engineers and technical leads, driving modernization, bringing clarity to ambiguity, rigor to execution, and discipline to prioritization. Success in this role requires the ability to balance long-term platform vision with near-term delivery, while maintaining high standards for reliability, security, and scalability in a complex, high-impact healthcare ecosystem. \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. \nThis is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/c0646bd3-80f5-4c32-9d3c-43a81fec4514","applyUrl":"https://jobs.lever.co/hhaexchange/c0646bd3-80f5-4c32-9d3c-43a81fec4514/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $90,000 - $110,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $90,000 - $110,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
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","categories":{"commitment":"Full Time","department":"Operations","location":"United States","team":"Implementation - Payer","allLocations":["United States"]},"createdAt":1775249847159,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \nThe Payer Solutions Architect will be responsible for the coordination, communication, definition, and completion of assigned projects, primarily related to the rollout of our State and Payer solutions, including both the State / Payer and the providers who access the solution as a part of the Payer’s network. Reporting to the Director, Payer Solutions, the Payer Solutions Architect will ensure consistency with company strategy, commitments, and goals. The Payer Solutions Architect will remove barriers for the implementation, customer success and sales teams, so we have timely implementations with positive client experience and engagement. This role requires impeccable attention to detail, exceptional technical skills, a deep understanding of how the solution should function for all customer stakeholders, strong written and verbal communication skills, and excellent project management skills.\nThis is a hybrid position for members located in Minneapolis Metro or New York City Metro areas, with expectations to work onsite 3 days per week to support collaboration and engagement. \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n \n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\nThe Payer Solutions Architect will be responsible for the coordination, communication, definition, and completion of assigned projects, primarily related to the rollout of our State and Payer solutions, including both the State / Payer and the providers who access the solution as a part of the Payer’s network. Reporting to the Director, Payer Solutions, the Payer Solutions Architect will ensure consistency with company strategy, commitments, and goals. The Payer Solutions Architect will remove barriers for the implementation, customer success and sales teams, so we have timely implementations with positive client experience and engagement. This role requires impeccable attention to detail, exceptional technical skills, a deep understanding of how the solution should function for all customer stakeholders, strong written and verbal communication skills, and excellent project management skills.
\nThis is a hybrid position for members located in Minneapolis Metro or New York City Metro areas, with expectations to work onsite 3 days per week to support collaboration and engagement.
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
","id":"7a653c1a-2ed5-429a-ade3-c9dee7ff04d1","lists":[{"text":"Essential Job Duties","content":"\n
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Partners with internal and external teams before, during, and after implementation provide subject matter expertise and best practice solutioning for Payer and Provider workstreams.
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Leads process of setting standard configurations for Payer/State and Sponsored portals and determines when market variability is required.
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Partner with leadership to shape roadmap decisions by surfacing trends, risks, and opportunities from the field.
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Improve internal processes related to discovery, testing, and go live for Payer/State implementations.
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Represent the technical perspective in cross-functional discussions and strategy sessions.
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Other duties as assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\n\n
Travel up to 10%, including overnight travel\n\n"},{"text":" Required Education, Experience, Certifications and Skills","content":"\n
\n- Bachelor’s degree in Business, Information Technology, Healthcare Management, or a related field
\n\n\n- 5+ years of experience in technology implementations, preferably in healthcare with a focus on solution configuration//design
\n\n\n- Skills:\n
\n- Deep understanding of SaaS implementation models, preferably within home and community-based care, Medicaid, or payer-driven environments.
\n- Demonstrated success in building repeatable processes, managing risk, and driving operational excellence.
\n- Exceptional communication, judgment, and decision-making skills.
\n- Passion for improving healthcare delivery and outcomes through technology.
\n\n\n\n\n- Other Requirements:\n
\n- Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.
\n\n\n\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\nThe Payer Solutions Architect will be responsible for the coordination, communication, definition, and completion of assigned projects, primarily related to the rollout of our State and Payer solutions, including both the State / Payer and the providers who access the solution as a part of the Payer’s network. Reporting to the Director, Payer Solutions, the Payer Solutions Architect will ensure consistency with company strategy, commitments, and goals. The Payer Solutions Architect will remove barriers for the implementation, customer success and sales teams, so we have timely implementations with positive client experience and engagement. This role requires impeccable attention to detail, exceptional technical skills, a deep understanding of how the solution should function for all customer stakeholders, strong written and verbal communication skills, and excellent project management skills.
\nThis is a hybrid position for members located in Minneapolis Metro or New York City Metro areas, with expectations to work onsite 3 days per week to support collaboration and engagement.
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \nThe Payer Solutions Architect will be responsible for the coordination, communication, definition, and completion of assigned projects, primarily related to the rollout of our State and Payer solutions, including both the State / Payer and the providers who access the solution as a part of the Payer’s network. Reporting to the Director, Payer Solutions, the Payer Solutions Architect will ensure consistency with company strategy, commitments, and goals. The Payer Solutions Architect will remove barriers for the implementation, customer success and sales teams, so we have timely implementations with positive client experience and engagement. This role requires impeccable attention to detail, exceptional technical skills, a deep understanding of how the solution should function for all customer stakeholders, strong written and verbal communication skills, and excellent project management skills.\nThis is a hybrid position for members located in Minneapolis Metro or New York City Metro areas, with expectations to work onsite 3 days per week to support collaboration and engagement. \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n \n","hostedUrl":"https://jobs.lever.co/hhaexchange/7a653c1a-2ed5-429a-ade3-c9dee7ff04d1","applyUrl":"https://jobs.lever.co/hhaexchange/7a653c1a-2ed5-429a-ade3-c9dee7ff04d1/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $155,000-184,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.\n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n","additional":"The base salary range for this US-based, full-time, and exempt position is $155,000-184,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
","categories":{"commitment":"Full Time","department":"Software Development - Technology","location":"United States","team":"Platform","allLocations":["United States"]},"createdAt":1769104296526,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n\nThe Principal Data Engineer will lead the design, development, and optimization of our data platforms and advanced analytics applications. This senior technical role will collaborate closely with engineering, product, operations, and customer success teams to define architectural direction, drive best practices, and guide cross-functional efforts to build scalable, reliable, and high-performance data platforms. This role will directly power advanced analytics, machine learning, and mission-critical business operations across the organization with significant impact on our customers and patients.\n\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nThis is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
The Principal Data Engineer will lead the design, development, and optimization of our data platforms and advanced analytics applications. This senior technical role will collaborate closely with engineering, product, operations, and customer success teams to define architectural direction, drive best practices, and guide cross-functional efforts to build scalable, reliable, and high-performance data platforms. This role will directly power advanced analytics, machine learning, and mission-critical business operations across the organization with significant impact on our customers and patients.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
","id":"58b599a5-48d2-4c12-a93c-c9d82678ab0b","lists":[{"text":"Essential Job Duties","content":"Design end-to-end data architectures, frameworks, and pipelines that support large-scale and complex data ingestion, processing, transformations, reporting, and analytics.Collaborate with stakeholders to ensure alignment with business and product strategies.Build and optimize robust ETL/ELT workflows, data models, and distributed data processing jobs.Implement best-in-class solutions using technologies such as Python, SQL, dbt, DMS, AWS Glue, Airflow, Docker/Kubernetes, Snowflake, and other cloud-native services.Develop best practices to ensure data quality, integrity, lineage, governance, performance, and reliability across all pipelines, data platforms, and analytics applications.Establish and maintain SLAs, monitoring, and alerting for mission-critical data services with observability design and implementation.Identify and resolve performance bottlenecks to ensure scalable and cost-efficient data processing.Provide technical leadership and mentorship to senior and junior engineers across the organization.Promote engineering excellence and best practices in data engineering and developer experience —including CI/CD, infrastructure as code (IaC), automated testing, observability, security/privacy, and AI assistant tools.Lead complex problem-solving initiatives and guide decisions on tools, technologies, and design patterns.Partner with data engineers, software engineers, QA, product managers, customer success, and business leaders to define data requirements and deliver high-impact solutions."},{"text":"Other Job Dutes","content":"Other duties as assigned by supervisor or HHAeXchange leader."},{"text":"Travel Requirements","content":"Travel up to 10%, including overnight travel"},{"text":"Required Education, Experience, Certifications and Skills","content":"Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, or a related field highly desirable.8+ years of combined software and data engineering experience with a strong focus on distributed data processing and data-intensive applications.5+ years of experience architecting, implementing, and maintaining reporting and analytics tools (e.g., Looker, Power BI, Tableau), with knowledge of data visualization best practices.3+ years of experience working in highly regulated industries, with a preference for healthcare or homecare.Proven expertise in Python, SQL, query and database optimization, data pipelines, data modeling, data governance, data catalog/data lineage management, and privacy/security best practices.Deep experience with cloud platforms (AWS, Azure, or GCP) and modern data warehousing technologies (Snowflake, BigQuery, Redshift, etc.).Demonstrated ability to lead large-scale data initiatives and influence architectural decisions across teams.Excellent communication and collaboration skills, with the ability to translate complex technical concepts for diverse stakeholders.Experience designing data platforms that support ML/AI workflows preferred.Hands-on experience in AI/ML, LLMs, agentic development, and AI assistant tools preferred.Experience in healthcare or homecare technology (EHR, HL7/FHIR) and product development preferredWillingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role"}],"text":"Principal Data Engineer","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
The Principal Data Engineer will lead the design, development, and optimization of our data platforms and advanced analytics applications. This senior technical role will collaborate closely with engineering, product, operations, and customer success teams to define architectural direction, drive best practices, and guide cross-functional efforts to build scalable, reliable, and high-performance data platforms. This role will directly power advanced analytics, machine learning, and mission-critical business operations across the organization with significant impact on our customers and patients.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n\nThe Principal Data Engineer will lead the design, development, and optimization of our data platforms and advanced analytics applications. This senior technical role will collaborate closely with engineering, product, operations, and customer success teams to define architectural direction, drive best practices, and guide cross-functional efforts to build scalable, reliable, and high-performance data platforms. This role will directly power advanced analytics, machine learning, and mission-critical business operations across the organization with significant impact on our customers and patients.\n\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nThis is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/58b599a5-48d2-4c12-a93c-c9d82678ab0b","applyUrl":"https://jobs.lever.co/hhaexchange/58b599a5-48d2-4c12-a93c-c9d82678ab0b/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $75,000 - $95,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $75,000 - $95,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Operations","location":"Greater Minneapolis-St. Paul Area","team":"Implementation - Provider","allLocations":["Greater Minneapolis-St. Paul Area"]},"createdAt":1772469964997,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nThe Commercial Project Manager (Project Manager, Client Implementations) is responsible for leading and executing on HHAeXchange product implementations with the goal of driving client engagement and ensuring customer success. This position will serve as our customers' primary contact, trusted advisor, and senior resource throughout their implementation process.\n \nThis is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs). \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nThe Commercial Project Manager (Project Manager, Client Implementations) is responsible for leading and executing on HHAeXchange product implementations with the goal of driving client engagement and ensuring customer success. This position will serve as our customers' primary contact, trusted advisor, and senior resource throughout their implementation process.
\n
\nThis is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs).
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"2e8b4266-4f1c-47dd-b6e6-b8b4d167decd","lists":[{"text":"Essential Job Duties","content":"\nLead a high volume of new customers through the HHAeXchange Enterprise onboarding process through comprehensive planning and engagement activities with the goal of getting customers up and running quickly and effectively. Collaborate closely with sales, product, client success teams to ensure alignment with client objectives and overall team and organizational goals.\nBuild strong relationships with customers, serving as a leader and trusted advisor to develop a deep understanding of customer needs to ensure successful configuration and to drive product utilization and adoption.\nEstablish project teams and develop and execute project management best practices, methodologies, processes, and tools with the goal of ensuring maximum customer success and a best-in-class onboarding experience.\nAscertain customer business and system needs to make tactical planning recommendations. Collaborate with solutions team as necessary to work in partnership on complex customer needs to develop workflows.\nFacilitate product training and configuration sessions for customers, and act as system subject matter expert. Act as a liaison to both internal and external stakeholders to communicate client needs and better support customers when necessary.\nRegularly communicate customer product and process feedback to Team Lead to improve and resolve system performance and configuration issues. Communicate internal configuration and system resolution requests to Team Lead for escalation.\nAdopt process changes to improve the customer onboarding process by promoting efficiency, automation, and increased quality.\nProactively mitigate client risk and ensure timely internal escalations following internal risk process and SOP.\nComplete administrative responsibilities including but not limited to Salesforce account documentation, customer meeting minutes, Outlook calendar management, and PTO coverage planning.\nContinue garnering a greater understanding of HHAeXchange’s software applications and business solutions via Product Release notes, Product Beat Webinars, and adhering to internal WorkRamp training and certificate requirements. \n"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHAeXchange leader.\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\nBachelor’s degree\n5+ years of experience within project management, preferably in software implementation in a client-facing capacity.\nStrong knowledge of the healthcare industry.\nStrong understanding of project methodology (Waterfall, Agile etc.) and knowledge of PMBOK Framework.\nWorking experience with MS Project or similar project management tool.\nExcellent team leadership skills and the ability to prioritize/self-direct as needed.\nProven track record of delivering projects on time and within agreed upon scope.\nAbility to work on a team and lead others as required to complete projects.\nExcellent verbal, written and interpersonal communication skills.\nMust be a quick study with the ability to work under minimal supervision.\nAbility to travel to customer sites to deliver on-site services if required.\nStrong project management skills and ability to prioritize activities.\nAbility to build strong relationships with customers and internal team members.\nHighly engaging and collaborative style in working cross-functionally.\nDemonstrates excellent communication, listening, and decision-making skills.\nStrong understanding of customer and market dynamics and requirements.\nQuick learner who thrives in a dynamic and fast-paced environment.\nProficient with MS Office Suite: (Excel, Word, PowerPoint and Outlook)\nPMP certified, preferred\n"}],"text":"Project Manager, Client Implementations","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nThe Commercial Project Manager (Project Manager, Client Implementations) is responsible for leading and executing on HHAeXchange product implementations with the goal of driving client engagement and ensuring customer success. This position will serve as our customers' primary contact, trusted advisor, and senior resource throughout their implementation process.
\n
\nThis is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs).
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nThe Commercial Project Manager (Project Manager, Client Implementations) is responsible for leading and executing on HHAeXchange product implementations with the goal of driving client engagement and ensuring customer success. This position will serve as our customers' primary contact, trusted advisor, and senior resource throughout their implementation process.\n \nThis is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs). \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/2e8b4266-4f1c-47dd-b6e6-b8b4d167decd","applyUrl":"https://jobs.lever.co/hhaexchange/2e8b4266-4f1c-47dd-b6e6-b8b4d167decd/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $180,000 - $200,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $180,000 - $200,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Marketing","location":"New York City Metropolitan Area","team":"Marketing","allLocations":["New York City Metropolitan Area","Washington, DC Metro","Philadelphia, PA Metro","Greater Minneapolis-St. Paul Area"]},"createdAt":1775749757436,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.\n The Provider Product Marketing Director will serve as the strategic owner of Product Marketing for HHAeXchange’s provider business across a growing multi-product SaaS portfolio. This role is accountable for defining and driving how provider-facing products are positioned, packaged, launched, and adopted in the market, directly influencing pipeline, adoption, expansion, and revenue growth. This role will operate as a highly influential cross-functional leader, driving alignment and strategic decision-making across multiple executive stakeholders without direct people management responsibility.\nThis is a senior individual contributor role for a strategic and hands-on Product Marketing leader who can drive cross-functional alignment, influence executive decision-making, and shape how HHAeXchange brings products to market. This person is equally comfortable developing positioning and go-to-market strategy as they are executing against it, while leveraging AI and modern marketing technologies to scale impact and improve effectiveness.\nSuccess in this role will be measured by the clarity and impact of product positioning, the effectiveness of go-to-market launches, and contribution to pipeline and revenue growth. This role is directly accountable for product marketing’s contribution to pipeline generation, sales velocity, and expansion revenue. \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
The Provider Product Marketing Director will serve as the strategic owner of Product Marketing for HHAeXchange’s provider business across a growing multi-product SaaS portfolio. This role is accountable for defining and driving how provider-facing products are positioned, packaged, launched, and adopted in the market, directly influencing pipeline, adoption, expansion, and revenue growth. This role will operate as a highly influential cross-functional leader, driving alignment and strategic decision-making across multiple executive stakeholders without direct people management responsibility.
\nThis is a senior individual contributor role for a strategic and hands-on Product Marketing leader who can drive cross-functional alignment, influence executive decision-making, and shape how HHAeXchange brings products to market. This person is equally comfortable developing positioning and go-to-market strategy as they are executing against it, while leveraging AI and modern marketing technologies to scale impact and improve effectiveness.
\nSuccess in this role will be measured by the clarity and impact of product positioning, the effectiveness of go-to-market launches, and contribution to pipeline and revenue growth. This role is directly accountable for product marketing’s contribution to pipeline generation, sales velocity, and expansion revenue.
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"8f11ba20-3494-4323-93dd-96c70db89f93","lists":[{"text":"Essential Job Duties","content":"Product Marketing Excellence
\n\n- Own Product Marketing strategy and positioning for HHAeXchange’s provider business — turning what we build into narratives customers recognize, trust, and act on.
\n- Define scalable operating models, frameworks, and AI-enabled workflows that modernize and elevate Product Marketing execution across the provider portfolio.
\n- Partner closely with Product, Growth, CX, Brand, and Sales to align product strategy with revenue outcomes
\n- Influence and shape product roadmap, pricing, and go-to-market investment decisions at the leadership level through market, customer, and competitive insights
\n\nGo-to-Market & Product Launch
\n\n- Own go-to-market strategy and execution for new products and major releases
\n- Accountable for the pipeline and revenue impact of product launches, including adoption, conversion, and expansion performance.
\n- Define target segments, messaging, and success metrics for each launch
\n- Own the development of differentiated value propositions that drive market adoption and competitive advantage.
\n- Establish and maintain standards for how products are represented across all go-to-market channels.
\n\nProduct Marketing Operations & Commercial Strategy
\n
"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHAeXchange leader\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n- Education: Bachelor’s degree required
\n- Experience: \n
\n- 7–12 years of experience in product marketing, or a related role in B2B SaaS
\n- Experience owning product positioning, launches, and go-to-market strategy
\n- Experience working closely with Sales and Product in a high-growth environment
\n- Record of improving messaging, conversion, or pipeline performance
\n- Experience in healthcare SaaS or other regulated industries is a plus, but not required
\n- Experience influencing executive stakeholders and driving cross-functional initiatives in complex, matrixed organizations
\n\n\n- Skills: \n
\n- Strong writing and storytelling ability — able to simplify complex products into clear, compelling narratives
\n- Ability to operate both strategically and hands-on in execution
\n- Comfort using AI tools to accelerate content creation, analysis, and experimentation
\n- Strong understanding of pricing, packaging, and commercial strategy
\n- Ability to challenge assumptions and bring fresh thinking to existing processes
\n\n\n\n\n- Other Requirements:\n
\n- You are curious, confident, and willing to challenge how things have traditionally been done.
\n- You bring energy to your work — you care about how products are positioned, how stories are told, and how teams show up in the market.
\n- You are comfortable working in ambiguity and building structure where it does not yet exist.
\n\n\n
"}],"text":"Provider Product Marketing Director","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
The Provider Product Marketing Director will serve as the strategic owner of Product Marketing for HHAeXchange’s provider business across a growing multi-product SaaS portfolio. This role is accountable for defining and driving how provider-facing products are positioned, packaged, launched, and adopted in the market, directly influencing pipeline, adoption, expansion, and revenue growth. This role will operate as a highly influential cross-functional leader, driving alignment and strategic decision-making across multiple executive stakeholders without direct people management responsibility.
\nThis is a senior individual contributor role for a strategic and hands-on Product Marketing leader who can drive cross-functional alignment, influence executive decision-making, and shape how HHAeXchange brings products to market. This person is equally comfortable developing positioning and go-to-market strategy as they are executing against it, while leveraging AI and modern marketing technologies to scale impact and improve effectiveness.
\nSuccess in this role will be measured by the clarity and impact of product positioning, the effectiveness of go-to-market launches, and contribution to pipeline and revenue growth. This role is directly accountable for product marketing’s contribution to pipeline generation, sales velocity, and expansion revenue.
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.\n The Provider Product Marketing Director will serve as the strategic owner of Product Marketing for HHAeXchange’s provider business across a growing multi-product SaaS portfolio. This role is accountable for defining and driving how provider-facing products are positioned, packaged, launched, and adopted in the market, directly influencing pipeline, adoption, expansion, and revenue growth. This role will operate as a highly influential cross-functional leader, driving alignment and strategic decision-making across multiple executive stakeholders without direct people management responsibility.\nThis is a senior individual contributor role for a strategic and hands-on Product Marketing leader who can drive cross-functional alignment, influence executive decision-making, and shape how HHAeXchange brings products to market. This person is equally comfortable developing positioning and go-to-market strategy as they are executing against it, while leveraging AI and modern marketing technologies to scale impact and improve effectiveness.\nSuccess in this role will be measured by the clarity and impact of product positioning, the effectiveness of go-to-market launches, and contribution to pipeline and revenue growth. This role is directly accountable for product marketing’s contribution to pipeline generation, sales velocity, and expansion revenue. \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/8f11ba20-3494-4323-93dd-96c70db89f93","applyUrl":"https://jobs.lever.co/hhaexchange/8f11ba20-3494-4323-93dd-96c70db89f93/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $95,000 - $100,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $95,000 - $100,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Operations","location":"Greater Minneapolis-St. Paul Area","team":"Implementation - Provider","allLocations":["Greater Minneapolis-St. Paul Area"]},"createdAt":1780690511272,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \nWe are seeking an experienced, creative, and collaborative Provider Solutions Architect to join our Provider Solutions team. Reporting to the Sr. Manager of Provider Solutions, the Provider Solutions Architect serves as the primary subject matter expert for Payer and Provider workstreams, driving best-practice solutioning and configuration standards across State, Payer, and Provider implementations. This role requires exceptional technical skills, a deep understanding of how the solution functions for all customer stakeholders, and strong written and verbal communication skills.\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n\n
We are seeking an experienced, creative, and collaborative Provider Solutions Architect to join our Provider Solutions team. Reporting to the Sr. Manager of Provider Solutions, the Provider Solutions Architect serves as the primary subject matter expert for Payer and Provider workstreams, driving best-practice solutioning and configuration standards across State, Payer, and Provider implementations. This role requires exceptional technical skills, a deep understanding of how the solution functions for all customer stakeholders, and strong written and verbal communication skills.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"aa1cd90f-2d72-48ae-8219-b894d5b6f662","lists":[{"text":"Essential Job Duties","content":"\n\n
Partners with internal and external teams before, during, and after implementation to provide subject matter expertise and best-practice solutioning for Payer and Provider workstreams.\nLeads the process of establishing standard configuration settings for Payer/State and Sponsored portals, and determines when market variability is required.\nProactively identifies challenges that could impact client go-live dates or delivery quality; mitigates where possible and develops effective communication strategies for clients and key stakeholders.\nDrives client experience outcomes by partnering with sales, product management, client success, implementations, and integration teams to deliver consistent, high-quality solutions.\nContributes to project planning by surfacing technical risks, configuration dependencies, and solution requirements to support timely and accurate delivery.\nCommunicates technical status, solution decisions, and key milestones to relevant stakeholders throughout the implementation lifecycle.\nDrives new market diligence efforts to establish standard environment configurations, document market best practices, and identify product gaps.\n\n"},{"text":"Other Job Duties","content":"\n\n
Other duties as assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\n\n
Travel up to 10%, including overnight travel\n\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n\n
Bachelor’s degree\n5+ years of implementation experience, preferably in healthcare\n3+ years of technical implementation experience, preferably with a focus on solution configurations\nStrong understanding of Agile project methodology\nAbility to clearly articulate feature functionality and business requirements, both verbally and in writing\nProficiency in project management software; experience using Jira is a plus\nAbility to work collaboratively on a team and lead others as required to complete projects\nOutstanding organizational and planning abilities\nExcellent verbal, written, and interpersonal communication skills\nFlexibility to work across time zones when necessary\nWillingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role\n\n"}],"text":"Provider Solutions Architect","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n\n
We are seeking an experienced, creative, and collaborative Provider Solutions Architect to join our Provider Solutions team. Reporting to the Sr. Manager of Provider Solutions, the Provider Solutions Architect serves as the primary subject matter expert for Payer and Provider workstreams, driving best-practice solutioning and configuration standards across State, Payer, and Provider implementations. This role requires exceptional technical skills, a deep understanding of how the solution functions for all customer stakeholders, and strong written and verbal communication skills.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \nWe are seeking an experienced, creative, and collaborative Provider Solutions Architect to join our Provider Solutions team. Reporting to the Sr. Manager of Provider Solutions, the Provider Solutions Architect serves as the primary subject matter expert for Payer and Provider workstreams, driving best-practice solutioning and configuration standards across State, Payer, and Provider implementations. This role requires exceptional technical skills, a deep understanding of how the solution functions for all customer stakeholders, and strong written and verbal communication skills.\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/aa1cd90f-2d72-48ae-8219-b894d5b6f662","applyUrl":"https://jobs.lever.co/hhaexchange/aa1cd90f-2d72-48ae-8219-b894d5b6f662/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $70,000 - $80,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $70,000 - $80,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Operations","location":"United States","team":"Revenue Cycle Management","allLocations":["United States","New York City Metropolitan Area","Washington DC-Baltimore Area","Greater Minneapolis-St. Paul Area","Philadelphia, PA Metro"]},"createdAt":1775759737088,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nWe are seeking a Revenue Cycle Advisor to join our team. This role offers the opportunity to make a significant impact by driving customer success, optimizing revenue cycle processes, and contributing to the growth and innovation of our services in a fast-paced environment. \n \nFor candidates residing near our Midtown Manhattan, or Bloomington, MN office locations, this position will be hybrid, with an on-site presence required three days per week to support team collaboration.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nWe are seeking a Revenue Cycle Advisor to join our team. This role offers the opportunity to make a significant impact by driving customer success, optimizing revenue cycle processes, and contributing to the growth and innovation of our services in a fast-paced environment.
\n
\nThis position is available remotely to candidates residing in eastern and central time zones. For candidates residing near our Midtown Manhattan, NY or Bloomington, MN office locations, this position will be hybrid, with an on-site presence required three days per week to support team collaboration.
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"2f949ff4-9b93-445e-968c-620ab8dd1a7e","lists":[{"text":"Essential Job Duties","content":"\nServe as the primary liaison between customers and internal teams, fostering strong, long-term relationships.\nDemonstrate the value of RCM services by highlighting measurable impacts and proactively solving challenges.\nAnalyze customer performance metrics, identify trends, and suggest improvements to optimize revenue cycle processes.\nAddress customer inquiries promptly, coordinating with cross-functional teams for swift issue resolution.\nCollaborate with the billing, operations, and product teams to refine service delivery and enhance the overall customer experience.\nIdentify and recommend process enhancements to improve internal and external workflows.\nProvide customers with regular performance reports and actionable insights to maintain alignment with expectations.\nDrive customer satisfaction, retention, and advocacy through strategic engagement, ensuring high Net Promotor Scores (NPS) and strong customer references. \n"},{"text":"Other Job Duties","content":"\nOther duties assigned by supervisor or HHAeXchange leader.\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel.\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n5+ years of Revenue Cycle Management, including deep knowledge of billing, common denials, posting, electronic transaction formats, and payer portal navigation.\nProven experience in customer engagement and client relationship management.\nStrong working knowledge of Microsoft Office: Excel, Outlook, PowerPoint, and word.\nStrategic, intellectually curious, and effective at solving problems with clear, fact-based recommendations.\nDetail-oriented with excellent written and oral communication skills.\nAdaptive to change, with strong collaboration skills across cross-functional teams.\nMust be an initiative-taker with a strong work ethic and integrity. \n"}],"text":"Revenue Cycle Advisor","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nWe are seeking a Revenue Cycle Advisor to join our team. This role offers the opportunity to make a significant impact by driving customer success, optimizing revenue cycle processes, and contributing to the growth and innovation of our services in a fast-paced environment.
\n
\nThis position is available remotely to candidates residing in eastern and central time zones. For candidates residing near our Midtown Manhattan, NY or Bloomington, MN office locations, this position will be hybrid, with an on-site presence required three days per week to support team collaboration.
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nWe are seeking a Revenue Cycle Advisor to join our team. This role offers the opportunity to make a significant impact by driving customer success, optimizing revenue cycle processes, and contributing to the growth and innovation of our services in a fast-paced environment. \n \nFor candidates residing near our Midtown Manhattan, or Bloomington, MN office locations, this position will be hybrid, with an on-site presence required three days per week to support team collaboration.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/2f949ff4-9b93-445e-968c-620ab8dd1a7e","applyUrl":"https://jobs.lever.co/hhaexchange/2f949ff4-9b93-445e-968c-620ab8dd1a7e/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $75,000 - $95,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n \n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $75,000 - $95,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
\n
","categories":{"commitment":"Full Time","department":"Operations","location":"Greater Minneapolis-St. Paul Area","team":"Implementation - Provider","allLocations":["Greater Minneapolis-St. Paul Area"]},"createdAt":1776457631085,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \nThe Revenue Cycle Implementation Specialist (RCM) leads the onboarding and configuration of RCM services for both new logo implementations and existing customer expansions, ensuring accurate billing setup, operational readiness, and a seamless transition into Revenue Cycle Operations. This role plays a critical part in supporting revenue realization and customer success by delivering high-quality onboarding outcomes and driving alignment across cross-functional partners. Success in this role is measured by onboarding velocity, setup accuracy, customer satisfaction, and the quality of handoffs to ongoing service delivery.\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n\n
The Revenue Cycle Implementation Specialist (RCM) leads the onboarding and configuration of RCM services for both new logo implementations and existing customer expansions, ensuring accurate billing setup, operational readiness, and a seamless transition into Revenue Cycle Operations. This role plays a critical part in supporting revenue realization and customer success by delivering high-quality onboarding outcomes and driving alignment across cross-functional partners. Success in this role is measured by onboarding velocity, setup accuracy, customer satisfaction, and the quality of handoffs to ongoing service delivery.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"0b6e14e1-059f-4410-a0db-c0de2d4f94b6","lists":[{"text":"Essential Job Duties","content":"\n
RCM Onboarding & Billing Setup
\n
\n- Lead end-to-end onboarding execution for customers purchasing RCM services across new logo implementations and expansions
\n- Gather, validate, and confirm all required billing and operational inputs (payer contracts, billing codes, workflows, etc.)
\n- Configure billing processes and system settings to enable accurate RCM service delivery
\n- Validate all configurations with customers to ensure accuracy and readiness prior to go-live
\n- Ensure onboarding is completed within defined timelines and quality standards
\n\nHandoff to Revenue Cycle Operations
\n\n- Be accountable for the quality and completeness of handoff to the Revenue Cycle Success Manager (RCSM)
\n- Lead structured handoff processes, ensuring all documentation, configurations, and expectations are clearly communicated
\n- Ensure seamless internal and customer-facing transitions to support immediate service continuity
\n\nProcess Improvement & Scalability
\n\n- Drive improvements to onboarding and handoff processes to support scalability
\n- Identify opportunities to reduce onboarding cycle time, improve quality, and eliminate friction
\n\nCross-Functional Collaboration
\n\n- Drive alignment across Sales, Implementation, Product, Revenue Cycle Operations, and Customer Success
\n- Influence partners to ensure onboarding requirements and timelines are met
\n\nCustomer Experience & Risk Management
\n\n- Proactively identify, escalate, and resolve risks, issues, and dependencies throughout onboarding
\n- Ensure a consistent, high-quality onboarding experience that supports long-term customer success
\n\nPerformance & Continuous Improvement
\n\n- Be accountable for onboarding KPIs, including velocity, setup accuracy, and quality
\n- Monitor performance trends and contribute to continuous improvement efforts
\n\n
\n\n
Other duties as assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\n\n
Travel up to 10%, including overnight travel\n\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n
Education
\n
\n- Bachelor’s degree in Business, Healthcare Administration, Finance, or a related field, or equivalent professional experience
\n\nExperience
\n\n- 3 - 6+ years of experience in implementation, onboarding, revenue cycle operations, billing, healthcare operations, or customer-facing delivery roles
\n- Experience working cross-functionally in operational or service delivery environments
\n- Demonstrated ability to build and improve processes in a scaling organization
\n\nSkills
\n\n- Strong understanding of billing processes, payer contracts, and revenue cycle workflows (healthcare experience preferred)
\n- Ability to manage multiple concurrent onboarding efforts with strong attention to detail
\n- Excellent communication, organization, and stakeholder management skills
\n- Strong problem-solving and analytical capabilities
\n\nPreferred Experience
\n\n- SaaS implementation or professional services experience
\n- Experience with healthcare billing systems or RCM service models
\n- Experience operating in KPI-driven environments
\n\nOther Requirements
\n\n- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
\n- Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in the role
\n\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n\n
The Revenue Cycle Implementation Specialist (RCM) leads the onboarding and configuration of RCM services for both new logo implementations and existing customer expansions, ensuring accurate billing setup, operational readiness, and a seamless transition into Revenue Cycle Operations. This role plays a critical part in supporting revenue realization and customer success by delivering high-quality onboarding outcomes and driving alignment across cross-functional partners. Success in this role is measured by onboarding velocity, setup accuracy, customer satisfaction, and the quality of handoffs to ongoing service delivery.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \nThe Revenue Cycle Implementation Specialist (RCM) leads the onboarding and configuration of RCM services for both new logo implementations and existing customer expansions, ensuring accurate billing setup, operational readiness, and a seamless transition into Revenue Cycle Operations. This role plays a critical part in supporting revenue realization and customer success by delivering high-quality onboarding outcomes and driving alignment across cross-functional partners. Success in this role is measured by onboarding velocity, setup accuracy, customer satisfaction, and the quality of handoffs to ongoing service delivery.\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/0b6e14e1-059f-4410-a0db-c0de2d4f94b6","applyUrl":"https://jobs.lever.co/hhaexchange/0b6e14e1-059f-4410-a0db-c0de2d4f94b6/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $70,000 - $80,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $70,000 - $80,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Operations","location":"Greater Minneapolis-St. Paul Area","team":"Revenue Cycle Operations","allLocations":["Greater Minneapolis-St. Paul Area","New York City Metropolitan Area","Washington DC-Baltimore Area","Miami-Dade County, Florida"]},"createdAt":1755108397851,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nAs a Revenue Cycle Solutions Analyst, you will focus on the implementation or ongoing maintenance and optimization of integration and configuration of home care-focused revenue cycle solutions. You will be responsible for researching and troubleshooting issues, reviewing business and technical requirements, determining best-fit solutions, and executing integration and configuration tasks, including implementation of changes, testing, documentation, and refinement, to enable seamless data exchange for providers, payers, and partner customers. This role will provide an opportunity to learn and grow in the areas of Medicaid/MCO revenue cycle processes, healthcare data standards (X12, HL7, FHIR), and systems integration.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nAs a Revenue Cycle Solutions Analyst, you will focus on the implementation or ongoing maintenance and optimization of integration and configuration of home care-focused revenue cycle solutions. You will be responsible for researching and troubleshooting issues, reviewing business and technical requirements, determining best-fit solutions, and executing integration and configuration tasks, including implementation of changes, testing, documentation, and refinement, to enable seamless data exchange for providers, payers, and partner customers. This role will provide an opportunity to learn and grow in the areas of Medicaid/MCO revenue cycle processes, healthcare data standards (X12, HL7, FHIR), and systems integration.
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"1c16c741-a7e3-4d06-a5b1-d4b60bbac23d","lists":[{"text":"Essential Job Duties","content":"\nPartner with Business Analyst and cross-functional teams to gather, analyze and document customer business and technical requirements for new implementations related to revenue cycle integrations and configurations.\nManage configuration and integration delivery efforts to ensure high-quality delivery of home care revenue cycle solutions\nAnalyze and troubleshoot reported issues, propose and implement corrective actions.\nAssist Sr Solution Analysts with complex requirements to translate into technical solutions and identify and implement best-fit solutions\nExecute testing and validation of solutions to ensure alignment with customer needs and compliance standards.\nContribute to development and enhancement of internal documentation, tools, process improvements, and best practices to support scalable solution delivery.\nSupport in creation and maintenance of required documentation related to new and existing integrations and configurations\nAssist in monitoring and maintaining existing configurations and integrations to ensure continued performance and compliance.\nFacilitate knowledge transfer and create documentation to ensure smooth post-implementation support.\nAdhere to established SLAs to support effective delivery processes, while maintaining quality solution delivery to minimize rework and issues.\n"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHAeXchange leader\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n4+ years of experience in healthcare solution delivery, revenue cycle configuration, or healthcare data integration.\nAdept at prioritizing tasks and managing multiple projects simultaneously while delivering quality solutions to meet customer expectations\nExperience in troubleshooting and data analysis to identify risks and issues and react timely to implement solutions.\nThinks creatively, highly driven, and self-motivated\nDirect, hands-on experience with X12 formats (837/835 claims and remittances) is required.\nHL7 and FHIR experience are a plus, but not required.\nProven ability to gather business requirements and translate them into configuration/integration solutions.\nExperience creating documentation to support solution delivery, testing, and post-implementation support.\nKnowledge of integration protocols (e.g., sFTP, API).\nAbility to learn quickly, manage tasks efficiently, and collaborate with cross-functional teams.\nStrong attention to detail, analytical thinking, and problem-solving abilities.\nProven written and verbal communication skills\nExperience with ticket and content management applications (ie. JIRA, Salesforce, Confluence, Sharepoint)\nExposure to State Medicaid Agencies, MCOs, and Homecare Providers is a plus.\nSaaS environment experience is a plus.\n"}],"text":"Revenue Cycle Solutions Analyst","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nAs a Revenue Cycle Solutions Analyst, you will focus on the implementation or ongoing maintenance and optimization of integration and configuration of home care-focused revenue cycle solutions. You will be responsible for researching and troubleshooting issues, reviewing business and technical requirements, determining best-fit solutions, and executing integration and configuration tasks, including implementation of changes, testing, documentation, and refinement, to enable seamless data exchange for providers, payers, and partner customers. This role will provide an opportunity to learn and grow in the areas of Medicaid/MCO revenue cycle processes, healthcare data standards (X12, HL7, FHIR), and systems integration.
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nAs a Revenue Cycle Solutions Analyst, you will focus on the implementation or ongoing maintenance and optimization of integration and configuration of home care-focused revenue cycle solutions. You will be responsible for researching and troubleshooting issues, reviewing business and technical requirements, determining best-fit solutions, and executing integration and configuration tasks, including implementation of changes, testing, documentation, and refinement, to enable seamless data exchange for providers, payers, and partner customers. This role will provide an opportunity to learn and grow in the areas of Medicaid/MCO revenue cycle processes, healthcare data standards (X12, HL7, FHIR), and systems integration.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/1c16c741-a7e3-4d06-a5b1-d4b60bbac23d","applyUrl":"https://jobs.lever.co/hhaexchange/1c16c741-a7e3-4d06-a5b1-d4b60bbac23d/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $100,000 - $110,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n\n","additional":"The base salary range for this US-based, full-time, and exempt position is $100,000 - $110,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
","categories":{"commitment":"Full Time","department":"Sales","location":"New York City Metropolitan Area","team":"Sales - Provider","allLocations":["New York City Metropolitan Area"]},"createdAt":1760730138935,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nAs an SMB Account Executive, you will be pivotal to company growth by selling new business within your assigned territory to homecare agency owners, executives, and administrators. You will own the full sales cycle from prospecting to close, demonstrating both the sales rigor and the empathy needed to connect with mission-driven agency leaders.\n \nWe are looking for driven individuals, with excellent relationship-building and interpersonal skills, who bring a combination of system of record sales ability and customer relatability. The right candidate blends data-driven sales performance with curiosity, problem-solving, and genuine empathy for the challenges our customers face.\n \nThis is a hybrid role based out of our New York City HQ, requiring in-office presence three days per week (8:30am – 5:30pm). In addition, candidates must be able to travel to customer sites as needed within their assigned territory, which may include day trips and overnight travel.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
As an SMB Account Executive, you will be pivotal to company growth by selling new business within your assigned territory to homecare agency owners, executives, and administrators. You will own the full sales cycle from prospecting to close, demonstrating both the sales rigor and the empathy needed to connect with mission-driven agency leaders.
We are looking for driven individuals, with excellent relationship-building and interpersonal skills, who bring a combination of system of record sales ability and customer relatability. The right candidate blends data-driven sales performance with curiosity, problem-solving, and genuine empathy for the challenges our customers face.
This is a hybrid role based out of our New York City HQ, requiring in-office presence three days per week (8:30am – 5:30pm). In addition, candidates must be able to travel to customer sites as needed within their assigned territory, which may include day trips and overnight travel.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"7165fed3-307b-4e88-87f0-264e003b7fa5","lists":[{"text":"Essential Job Duties","content":"Responsible for driving new business logos, while meeting or exceeding monthly revenue quotasAbility to lead all aspects of the sales cycle including prospecting, sales, qualification, discovery, online software demonstration, negotiation, and closeMaintain a high level of outbound lead generation through cold calling and strategic outreach with consistent ability to hit KPI metricsLead discovery calls and demos to understand the business challenges and goals of potential customersWork cross-functionally and collaboratively with related departments (Sales Enablement, Marketing, Implementation, Customer Success, etc.) Provide insightful feedback from prospect conversations to product, sales, and marketing leadership Demonstrate a consistent attention to detail in accurate sales forecastingDrive sales with a solution-oriented, consultative approach"},{"text":"Other Job Duties","content":"Other duties as assigned by supervisor or HHAeXchange leader."},{"text":"Travel Requirements","content":"Travel 10-25%, including overnight travel"},{"text":"Required Education, Experience, Certifications and Skills","content":"3-5 years of experience in a full cycle sales role selling a SaaS product required.Proven track record of quota achievement in a new business, outbound sales role.Self-starter comfortable with a fast-paced environment, demonstrating a willingness to learn/ramp quickly and be a creative problem solver.Strong ownership attitude from prospecting and demonstrations to negotiations and closing.You embody a growth mindset and seek out opportunities to constantly learn and grow. Extreme curiosity about the product, the industry, and your customer’s businesses.Currently residing in NYC Metro Area with the ability to be in our NYC office 3-days per week on a hybrid working schedule.Ability and desire to travel to visit customers for in-person demonstrations and “door knocking”, and representation at industry conferences.“Do What It Takes” mentality - You are proactive and take initiative to drive and cultivate new creative solutions. Prospecting often takes 200-250 outbound calls per week.Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role. "}],"text":"SMB Account Executive","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
As an SMB Account Executive, you will be pivotal to company growth by selling new business within your assigned territory to homecare agency owners, executives, and administrators. You will own the full sales cycle from prospecting to close, demonstrating both the sales rigor and the empathy needed to connect with mission-driven agency leaders.
We are looking for driven individuals, with excellent relationship-building and interpersonal skills, who bring a combination of system of record sales ability and customer relatability. The right candidate blends data-driven sales performance with curiosity, problem-solving, and genuine empathy for the challenges our customers face.
This is a hybrid role based out of our New York City HQ, requiring in-office presence three days per week (8:30am – 5:30pm). In addition, candidates must be able to travel to customer sites as needed within their assigned territory, which may include day trips and overnight travel.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nAs an SMB Account Executive, you will be pivotal to company growth by selling new business within your assigned territory to homecare agency owners, executives, and administrators. You will own the full sales cycle from prospecting to close, demonstrating both the sales rigor and the empathy needed to connect with mission-driven agency leaders.\n \nWe are looking for driven individuals, with excellent relationship-building and interpersonal skills, who bring a combination of system of record sales ability and customer relatability. The right candidate blends data-driven sales performance with curiosity, problem-solving, and genuine empathy for the challenges our customers face.\n \nThis is a hybrid role based out of our New York City HQ, requiring in-office presence three days per week (8:30am – 5:30pm). In addition, candidates must be able to travel to customer sites as needed within their assigned territory, which may include day trips and overnight travel.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/7165fed3-307b-4e88-87f0-264e003b7fa5","applyUrl":"https://jobs.lever.co/hhaexchange/7165fed3-307b-4e88-87f0-264e003b7fa5/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $100,000 - $110,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $100,000 - $110,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Sales","location":"Greater Minneapolis-St. Paul Area","team":"Sales - Provider","allLocations":["Greater Minneapolis-St. Paul Area"]},"createdAt":1763506286455,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nAs an SMB Account Executive, you will be pivotal to company growth by selling new business within your assigned territory to homecare agency owners, executives, and administrators. You will own the full sales cycle from prospecting to close, demonstrating both the sales rigor and the empathy needed to connect with mission-driven agency leaders.\n \nWe are looking for driven individuals, with excellent relationship-building and interpersonal skills, who bring a combination of system of record sales ability and customer relatability. The right candidate blends data-driven sales performance with curiosity, problem-solving, and genuine empathy for the challenges our customers face.\n \nThis is a hybrid role based out of our Bloomington, MN, requiring in-office presence three days per week (Tuesday-Thursday). In addition, candidates must be able to travel to customer sites as needed within their assigned territory, which may include day trips and overnight travel. \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nAs an SMB Account Executive, you will be pivotal to company growth by selling new business within your assigned territory to homecare agency owners, executives, and administrators. You will own the full sales cycle from prospecting to close, demonstrating both the sales rigor and the empathy needed to connect with mission-driven agency leaders.
\n
\nWe are looking for driven individuals, with excellent relationship-building and interpersonal skills, who bring a combination of system of record sales ability and customer relatability. The right candidate blends data-driven sales performance with curiosity, problem-solving, and genuine empathy for the challenges our customers face.
\n
\nThis is a hybrid role based out of our Bloomington, MN, requiring in-office presence three days per week (Tuesday-Thursday). In addition, candidates must be able to travel to customer sites as needed within their assigned territory, which may include day trips and overnight travel.
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"d477953d-1d2b-41b4-aaf1-7b36d7eb5d05","lists":[{"text":"Essential Job Duties","content":"\nResponsible for driving new business logos, while meeting or exceeding monthly revenue quotas\nAbility to lead all aspects of the sales cycle including prospecting, sales, qualification, discovery, online software demonstration, negotiation, and close\nMaintain a high level of outbound lead generation through cold calling and strategic outreach with consistent ability to hit KPI metrics\nLead discovery calls and demos to understand the business challenges and goals of potential customers\nWork cross-functionally and collaboratively with related departments (Sales Enablement, Marketing, Implementation, Customer Success, etc.) \nProvide insightful feedback from prospect conversations to product, sales, and marketing leadership \nDemonstrate a consistent attention to detail in accurate sales forecasting\nDrive sales with a solution-oriented, consultative approach\n"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHAeXchange leader.\n"},{"text":"Travel Requirements","content":"\nTravel 10-25%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n3-5 years of experience in a full cycle sales role selling a SaaS product required.\nProven track record of quota achievement in a new business, outbound sales role.\nSelf-starter comfortable with a fast-paced environment, demonstrating a willingness to learn/ramp quickly and be a creative problem solver.\nStrong ownership attitude from prospecting and demonstrations to negotiations and closing.\nYou embody a growth mindset and seek out opportunities to constantly learn and grow. Extreme curiosity about the product, the industry, and your customer’s businesses.\nCurrently residing in Minneapolis Metro Area with the ability to be in our Bloomington, MN office 3-days per week on a hybrid working schedule.\nAbility and desire to travel to visit customers for in-person demonstrations and “door knocking”, and representation at industry conferences.\n“Do What It Takes” mentality - You are proactive and take initiative to drive and cultivate new creative solutions. Prospecting often takes 200-250 outbound calls per week.\nWillingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role. \n"}],"text":"SMB Account Executive","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nAs an SMB Account Executive, you will be pivotal to company growth by selling new business within your assigned territory to homecare agency owners, executives, and administrators. You will own the full sales cycle from prospecting to close, demonstrating both the sales rigor and the empathy needed to connect with mission-driven agency leaders.
\n
\nWe are looking for driven individuals, with excellent relationship-building and interpersonal skills, who bring a combination of system of record sales ability and customer relatability. The right candidate blends data-driven sales performance with curiosity, problem-solving, and genuine empathy for the challenges our customers face.
\n
\nThis is a hybrid role based out of our Bloomington, MN, requiring in-office presence three days per week (Tuesday-Thursday). In addition, candidates must be able to travel to customer sites as needed within their assigned territory, which may include day trips and overnight travel.
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nAs an SMB Account Executive, you will be pivotal to company growth by selling new business within your assigned territory to homecare agency owners, executives, and administrators. You will own the full sales cycle from prospecting to close, demonstrating both the sales rigor and the empathy needed to connect with mission-driven agency leaders.\n \nWe are looking for driven individuals, with excellent relationship-building and interpersonal skills, who bring a combination of system of record sales ability and customer relatability. The right candidate blends data-driven sales performance with curiosity, problem-solving, and genuine empathy for the challenges our customers face.\n \nThis is a hybrid role based out of our Bloomington, MN, requiring in-office presence three days per week (Tuesday-Thursday). In addition, candidates must be able to travel to customer sites as needed within their assigned territory, which may include day trips and overnight travel. \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/d477953d-1d2b-41b4-aaf1-7b36d7eb5d05","applyUrl":"https://jobs.lever.co/hhaexchange/d477953d-1d2b-41b4-aaf1-7b36d7eb5d05/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $122,000-145,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.\n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n","additional":"The base salary range for this US-based, full-time, and exempt position is $122,000-145,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
","categories":{"commitment":"Full Time","department":"Software Development - Technology","location":"United States","team":"Development","allLocations":["United States"]},"createdAt":1772489835681,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n\nHHAeXchange is the leading technology platform for home and community‑based care. We are seeking a Sr Mobile Software Engineer to design, develop, and maintain high‑quality mobile applications that help caregivers manage schedules, patient care, and communication.\n \nIn this role, you will build scalable, user‑friendly mobile experiences, work closely with cross‑functional teams, and contribute to an ecosystem that meaningfully impacts caregivers and patients. Our ideal candidate is passionate about emerging technologies, hands‑on development, mentoring, and solving real‑world problems in healthcare.\n \nTo perform this job successfully, an individual must be able to carry out each essential duty satisfactorily, with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\n\nThis is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
HHAeXchange is the leading technology platform for home and community‑based care. We are seeking a Sr Mobile Software Engineer to design, develop, and maintain high‑quality mobile applications that help caregivers manage schedules, patient care, and communication.
In this role, you will build scalable, user‑friendly mobile experiences, work closely with cross‑functional teams, and contribute to an ecosystem that meaningfully impacts caregivers and patients. Our ideal candidate is passionate about emerging technologies, hands‑on development, mentoring, and solving real‑world problems in healthcare.
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily, with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
","id":"4387bac1-7973-42d7-be37-41e1bfdb5058","lists":[{"text":"Essential Job Duties","content":"Hands‑on Mobile Development: Design, build, and maintain high‑performance mobile applications adhering to healthcare security and accessibility standards.End‑to‑End Feature Ownership: Own features from concept to release, including design, development, testing, optimization, and regulatory compliance (HIPAA, WCAG).Cross‑Functional Collaboration: Partner with Product, Design, Backend, and QA teams to deliver functional, accessible, and visually polished applications.Code Quality & Performance: Enforce platform best practices through code reviews, performance optimization, and resolution of bottlenecks and memory or concurrency issues.Testing & Reliability: Implement automated testing (unit, UI, integration) and debug complex issues across devices, OS versions, and form factors.CI/CD & Automation: Own mobile deployment pipelines, leveraging Fastlane and CI/CD workflows to automate testing and distribution.AI‑Driven Development: Use tools such as CursorAI and GitHub Copilot to improve development velocity and quality.Healthcare Compliance & Security: Build and maintain secure solutions for sensitive patient data, supporting audits andTechnical Leadership: Mentor engineers, champion mobile best practices, and drive continuous improvement.Planning & Delivery: Estimate effort, manage timelines, and ensure high‑quality releases."},{"text":"Other Job Duties","content":"Other duties, as assigned by supervisor or HHAeXchange leadership."},{"text":"Travel Requirements","content":"Travel up to 10%, including overnight travel"},{"text":"Required Education, Experience, Certifications and Skills","content":"Bachelor’s or master’s degree in Computer Science, Engineering, or related field, or equivalent experience.5+ years of professional native mobile development experience in Kotlin.Strong expertise in modern mobile architectural patterns (MVVM, Clean Architecture).Proven experience building responsive, high-quality mobile applications across multiple screen sizes, orientations, and device form factors.Strong experience integrating RESTful APIs, JSON, and complex backend services using cloud platforms such as AWS, Firebase, or Azure.Strong understanding of concurrency models, background execution, and push notification ecosystems.Strong knowledge of mobile security best practices, including encryption at rest and in transit, secure key management, certificate pinning, and platform-specific secure storage.Experience with automated testing and mobile debugging tools across devices and OS versions.Proven experience in performance optimization, memory management, battery efficiency, and network efficiency on mobile devices.Advanced Git proficiency with complex branching and merge strategies.Experience with CI/CD, Fastlane, automated builds, and beta deployments.Experience using AI-assisted development tools (e.g., GitHub Copilot, Cursor, or similar) to improve development velocity, refactoring, and documentation.Familiarity with healthcare compliance (HIPAA/GDPR) and awareness of AI/ML use cases.Strong problem‑solving, debugging, and communication skills.Experience using JIRA, Confluence, and Agile methodologies.Demonstrated commitment to clean code, quality, and mentoring others.Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role"},{"text":"Platform Specific Technical Requirements","content":"Deep proficiency in Kotlin (Java as needed).Expertise in Jetpack Compose and modern Android UI frameworks.Strong experience with Room, SQLite, and Android Keystore secure storage.Expertise in Android accessibility APIs (TalkBack) and inclusive design best practices.Strong understanding of Coroutines, Flow, WorkManager, and Android services.Experience with JUnit, Espresso, and UI testing tools.Expertise in performance profiling and optimization using Android Studio Profiler (CPU, memory, network).Strong knowledge of app signing, Play Store deployment, and FCM."}],"text":"Sr Mobile Software Engineer, Android","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
HHAeXchange is the leading technology platform for home and community‑based care. We are seeking a Sr Mobile Software Engineer to design, develop, and maintain high‑quality mobile applications that help caregivers manage schedules, patient care, and communication.
In this role, you will build scalable, user‑friendly mobile experiences, work closely with cross‑functional teams, and contribute to an ecosystem that meaningfully impacts caregivers and patients. Our ideal candidate is passionate about emerging technologies, hands‑on development, mentoring, and solving real‑world problems in healthcare.
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily, with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n\nHHAeXchange is the leading technology platform for home and community‑based care. We are seeking a Sr Mobile Software Engineer to design, develop, and maintain high‑quality mobile applications that help caregivers manage schedules, patient care, and communication.\n \nIn this role, you will build scalable, user‑friendly mobile experiences, work closely with cross‑functional teams, and contribute to an ecosystem that meaningfully impacts caregivers and patients. Our ideal candidate is passionate about emerging technologies, hands‑on development, mentoring, and solving real‑world problems in healthcare.\n \nTo perform this job successfully, an individual must be able to carry out each essential duty satisfactorily, with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\n\nThis is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/4387bac1-7973-42d7-be37-41e1bfdb5058","applyUrl":"https://jobs.lever.co/hhaexchange/4387bac1-7973-42d7-be37-41e1bfdb5058/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $80,000 - $95,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $80,000 - $95,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
","categories":{"commitment":"Full Time","department":"Customer Experience","location":"New York City Metropolitan Area","team":"Instructional Design","allLocations":["New York City Metropolitan Area"]},"createdAt":1772587838397,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nAs part of the Customer Experience team, the Learning Experience Designer is responsible for creating and delivering world-class educational content to our customers. In this role, you will partner with Implementation, Customer Success, Technical Customer Care, Product Management, and Product Marketing to design innovative learning solutions that drive product adoption, customer retention and internal enablement efforts. Your success is defined by our customers’ success in using our products and features, product adoption, decreased time to value and internal workforce readiness. \n \nThis is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs). \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nAs part of the Customer Experience team, the Learning Experience Designer is responsible for creating and delivering world-class educational content to our customers. In this role, you will partner with Implementation, Customer Success, Technical Customer Care, Product Management, and Product Marketing to design innovative learning solutions that drive product adoption, customer retention and internal enablement efforts. Your success is defined by our customers’ success in using our products and features, product adoption, decreased time to value and internal workforce readiness.
\n
\nThis is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs).
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"c0f2429f-1db8-4c87-b1b6-fc6e9f1a6585","lists":[{"text":"Essential Job Duties","content":"\nDesign & Development\nUtilize instructional design principles and adult learning theories to create engaging and effective education & adoption content and experiences.\nEnsure content and experiences are learner-centric, interactive, and aligned with objectives.\nCreate templates for design tools to ensure compliance with branding and modern design standards.\nEvaluate content created inside and outside the Instructional Design team for brand compliance, accessibility, and correct use of adult learning concepts.\n\n
\n\nAI Utilization\nUtilize and implement AI tools as part of your workflow to increase efficiency and accuracy.\nLeverage AI automations to deliver effective, high quality learning content to our internal and external audiences.\n\n
\n\nContent Creation\nDesign and create various forms of educational & adoption content that provide users with ample opportunities to learn and upskill (e.g., videos, written content, in-app tutorials, multimedia assets, webinars, interactive exercises, presentations, etc.), considering different roles/personas, use cases, levels of experience and technical ability, unique ways of learning, and more.\nIndependently manage large scale projects from intake to delivery with minimal supervision.\n\n
\n\nAssessment and Evaluation:\nDevelop and implement assessments and evaluation strategies to measure the effectiveness of learning materials and identify areas for improvement.\n\n
\n\nCollaboration:\nWork closely with subject matter experts and customer facing teams to gather content and feedback, ensuring that content meets the needs of the target audience and content objective.\nServe as a senior reviewer and thought partner to other Instructional Designers and Trainers.\nCoach and mentor others in adult learning concepts and modern design principles\n\n
\n\nIncrease Adoption and Retention\nCreate world-class content and educational experiences that are measured by an increase in product and feature adoption and customer retention.\n\n
\n\nLMS Responsibilities\nPublish, Update, and Organize content within the LMS.\nManage the userbase, assignments, and security permissions.\nEstablish best practices and standards for LMS and Knowledge Base administration.\nDocument LMS and KB processes and provide internal education when needed.\n"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHAeXchange leader.\n"},{"text":"Travel Requirements","content":"\nTravel 10-25%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n5+ years of experience in Instructional Design for a SaaS company, creating educational content to distill technical acumen to non-technical audiences.\nExperience in medical software training programs.\nYou have experience leading large scale corporate education projects from intake to completion.\nYou have experience with ensuring accessibility standards in videos and educational content.\nYou are proficient in applying adult learning theories and instructional design models to create tailored learning content for internal and external audiences.\nYou are a seasoned writer and storyteller capable of writing clear, engaging, and effective copy, instructional text, and scripts to different audiences.\nYou are proficient using AI to leverage content creation and designing learning curriculums including certification programs.\nYou are well-versed in instructional design software, e-learning authoring tools, multimedia editing software, and LMS administration.\nAdvanced experience with enterprise LMS and knowledge base platforms (Skilljar, Madcap, or similar).\nAdvanced experience creating and managing video-based learning assets.\nAdvanced experience with Camtasia and Snagit.\nAdvanced experience with all Articulate 360 suite (Storyline, Rise, etc.).\nVisual design skills (e.g., Photoshop, Illustrator, or other tools) and the ability to storyboard.\nProficiency with webinar technologies (e.g., Zoom, or other tools).\nExperience with in-app tools (e.g., Pendo, Walkme, or other tools).\nBasic understanding of HTML, CSS, or JavaScript is a plus.\nExceptional presentation skills and interpersonal/communication skills (oral and written).\nSelf-starter with an established track record of effectively managing multiple projects and deadlines and working in a dynamic, fast-paced, team environment.\n"}],"text":"Sr. Instructional Designer","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nAs part of the Customer Experience team, the Learning Experience Designer is responsible for creating and delivering world-class educational content to our customers. In this role, you will partner with Implementation, Customer Success, Technical Customer Care, Product Management, and Product Marketing to design innovative learning solutions that drive product adoption, customer retention and internal enablement efforts. Your success is defined by our customers’ success in using our products and features, product adoption, decreased time to value and internal workforce readiness.
\n
\nThis is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs).
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nAs part of the Customer Experience team, the Learning Experience Designer is responsible for creating and delivering world-class educational content to our customers. In this role, you will partner with Implementation, Customer Success, Technical Customer Care, Product Management, and Product Marketing to design innovative learning solutions that drive product adoption, customer retention and internal enablement efforts. Your success is defined by our customers’ success in using our products and features, product adoption, decreased time to value and internal workforce readiness. \n \nThis is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs). \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/c0f2429f-1db8-4c87-b1b6-fc6e9f1a6585","applyUrl":"https://jobs.lever.co/hhaexchange/c0f2429f-1db8-4c87-b1b6-fc6e9f1a6585/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $130,000-155,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.\n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n","additional":"\n
The base salary range for this US-based, full-time, and exempt position is $130,000-155,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\n
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\n
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
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HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
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The Sr Program Integrity Analyst is a key member of HHAeXchange’s growing Program Integrity function, responsible for identifying fraud, waste, and abuse patterns in Medicaid home and community-based care data and translating those findings into scalable detection capabilities embedded within the HHAeXchange platform. This role sits at the intersection of investigative analysis, product development, and customer engagement — serving as the domain expert who grounds product development in operational and regulatory reality, ensuring that detection logic is clinically sound, investigatively credible, and directly actionable by the customers who rely on it to protect public funds and program integrity. The role works closely with product, engineering, and client-facing teams to ensure that analytical findings create measurable value for HHAeXchange customers.
\n
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
\n
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
\n
Fraud Waste and Abuse Analysis and Fraud Pattern Identification
\n\n- Analyze Medicaid claims, visit, and EVV datasets to identify patterns and anomalies indicative of fraud, waste, or abuse in home and community-based care settings.
\n- Apply knowledge of how FWA manifests in Medicaid billing to identify suspicious patterns, including visit overlaps, impossible billing hours, upcoding, duplicate or unbundled claims, provider billing spikes, beneficiary identity issues, and EVV inconsistencies.
\n- Distinguish between fraud (intentional misrepresentation), waste (overutilization without intent), and abuse (improper practice), and recommend appropriate investigative or corrective responses for each category.
\n- Conduct proactive analysis to surface emerging fraud trends and systemic program integrity risks, not solely in response to known or referred patterns.
\n- Apply knowledge of the Medicaid revenue cycle to contextualize billing anomalies and assess their program integrity implications.
\n\n
\nProduct and Engineering Collaboration
\n
"},{"text":"Other Job Duties","content":"\n\n
Other duties as assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n- Bachelor’s degree and a minimum of 5 years experience in healthcare fraud detection, program integrity, payment integrity, SIU investigation, or a closely related field, with substantive knowledge of how fraud, waste, and abuse manifests in healthcare billing data.
\n- Working knowledge of how Medicaid programs operate, including how providers enroll, document services, submit claims, and are reimbursed.
\n- Demonstrated ability to recognize FWA patterns in healthcare claims or billing data and distinguish between fraud, waste, and abuse in context.
\n- Strong analytical thinking and investigative problem-solving skills, including the ability to follow a data thread from anomaly to finding to recommendation.
\n- Ability to communicate complex analytical findings clearly and credibly to both technical and non-technical audiences, including engineers, compliance officers, state regulators, and executive stakeholders.
\n- Ability to work effectively in an evolving environment where capabilities and processes are actively being developed.
\n- Working familiarity with data tools sufficient to query, explore, and validate analytical outputs independently.
\n- Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.
\n\nPreferred
\n\n- Experience with Medicaid HCBS, personal care services, or home care programs.
\n- Familiarity with electronic visit verification (EVV) data and the EVV mandates under the 21st Century Cures Act.
\n- Experience presenting fraud findings to state regulators, managed care compliance teams, or legal and law enforcement partners.
\n- Exposure to AI or machine learning tools applied to healthcare fraud detection or payment integrity.
\n- Professional certifications such as: Certified Fraud Examiner (CFE), Accredited Healthcare Fraud Investigator (AHFI), Certified in Healthcare Compliance (CHC), or Certified Professional Coder (CPC).
\n- Experience with Python, R, or data visualization / business intelligence tools.
\n\n
"}],"text":"Sr. Program Integrity Analyst","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
The Sr Program Integrity Analyst is a key member of HHAeXchange’s growing Program Integrity function, responsible for identifying fraud, waste, and abuse patterns in Medicaid home and community-based care data and translating those findings into scalable detection capabilities embedded within the HHAeXchange platform. This role sits at the intersection of investigative analysis, product development, and customer engagement — serving as the domain expert who grounds product development in operational and regulatory reality, ensuring that detection logic is clinically sound, investigatively credible, and directly actionable by the customers who rely on it to protect public funds and program integrity. The role works closely with product, engineering, and client-facing teams to ensure that analytical findings create measurable value for HHAeXchange customers.
\n
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
\n
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
\n
The base salary range for this US-based, full-time, and exempt position is $110,000-$125,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
","categories":{"commitment":"Full Time","department":"Software Development - Technology","location":"United States","team":"Platform","allLocations":["United States"]},"createdAt":1763733956322,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n\nWe are seeking an experienced Sr QA Engineer to play a critical role in ensuring the quality, reliability, and performance of our Healthcare SaaS platform. This is a hands-on, senior-level position where you will design and execute comprehensive test strategies, build scalable automation frameworks, collaborate deeply with engineering, product, cross functional stakeholders, and help elevate our overall quality culture. The ideal candidate will have a strong background in software quality assurance, experience with SaaS applications, and a passion for delivering exceptional user experiences.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nThis is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We are seeking an experienced Sr QA Engineer to play a critical role in ensuring the quality, reliability, and performance of our Healthcare SaaS platform. This is a hands-on, senior-level position where you will design and execute comprehensive test strategies, build scalable automation frameworks, collaborate deeply with engineering, product, cross functional stakeholders, and help elevate our overall quality culture. The ideal candidate will have a strong background in software quality assurance, experience with SaaS applications, and a passion for delivering exceptional user experiences.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
","id":"0666f6e8-9193-4154-b8a1-b79b58f033fb","lists":[{"text":"Essential Job Duties","content":"Design, implement and maintain test strategies, comprehensive test suites, and test cases based on product requirementsBuild automation for regression, smoke, functional, performance, and data validation testing.Integrate automated tests into CI/CD pipelines (GitHub Actions).Identify, report, and track defects to resolution, ensuring the highest level of quality and reliabilityCollaborate with software engineers, product managers, and other stakeholders to understand requirements and ensure test coverageProvide hands-on QA leadership with limited direction, usually within a complex and evolving environment, to drive delivery of solutions while influencing cultural changeParticipate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectivesContribute to the continuous improvement of the QA process and methodologiesMentor junior QA team members and provide guidance on testing best practices"},{"text":"Other Job Duties","content":"Other duties as assigned by supervisor or HHA exchange leader."},{"text":"Travel Requirements","content":"Travel up to 10%, including overnight travel"},{"text":"Required Education, Experience, Certifications and Skills","content":"B.S. or M.S. degree in Computer Science, Engineering or similar field, or significant relevant experience5+ years of experience in QA engineering, with expertise in both manual and automated testing of SaaS-based distributed software products deployed in AWS or similar Cloud environmentAt least 3 years' experience testing software products in the Healthcare domain, with a focus on healthcare transactions. Strong understanding of healthcare regulations, data and standards, such as HIPAA, HL7, X12 and FHIRSolid understanding of API validation, including JSON, XML, and FHIR resources.Hands-on experience with SQL, data verification, and backend validation.Passion for quality assurance and a commitment to delivering superior software productsProficiency in test automation tools such as Selenium, Appium, or similarIn-depth knowledge of software QA methodologies, frameworks, tools, and processesTrack record of defining and setting testing standards and successfully implementing them across teamsExperience testing web applications, mobile applications, and APIs in an agile development environment with the ability to decompose complex workflows and define comprehensive test scenarios.Strong knowledge of SaaS architecture, technologies, and best practicesExcellent communication and collaboration skillsAbility to thrive in a fast-paced, agile environmentKeen attention to detail, strong analytical and excellent problem-solving abilitiesWillingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role"},{"text":"Preferred Experience, Certifications and Skills","content":"Experience with performance testing tools such as JMeter or LoadRunnerKnowledge of continuous integration and continuous delivery (CI/CD) pipelinesCertifications such as ISTQB or similar are a plus"}],"text":"Sr. QA Engineer","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We are seeking an experienced Sr QA Engineer to play a critical role in ensuring the quality, reliability, and performance of our Healthcare SaaS platform. This is a hands-on, senior-level position where you will design and execute comprehensive test strategies, build scalable automation frameworks, collaborate deeply with engineering, product, cross functional stakeholders, and help elevate our overall quality culture. The ideal candidate will have a strong background in software quality assurance, experience with SaaS applications, and a passion for delivering exceptional user experiences.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n\nWe are seeking an experienced Sr QA Engineer to play a critical role in ensuring the quality, reliability, and performance of our Healthcare SaaS platform. This is a hands-on, senior-level position where you will design and execute comprehensive test strategies, build scalable automation frameworks, collaborate deeply with engineering, product, cross functional stakeholders, and help elevate our overall quality culture. The ideal candidate will have a strong background in software quality assurance, experience with SaaS applications, and a passion for delivering exceptional user experiences.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nThis is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/0666f6e8-9193-4154-b8a1-b79b58f033fb","applyUrl":"https://jobs.lever.co/hhaexchange/0666f6e8-9193-4154-b8a1-b79b58f033fb/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $140,000-160,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.\n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n","additional":"\n
The base salary range for this US-based, full-time, and exempt position is $140,000-160,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\n
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\n
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create an end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, caregivers, home care provider agencies, and payers.
\n
We’re looking for a Sr. Full Stack Engineer who’s eager to think big and build products that make a difference, improving the experience of tens of thousands of caregivers and families. You’ll work across the full stack — from intuitive frontends to scalable backend services — diving into technologies like Go, Angular, PostgreSQL, Redis, SQS, Kubernetes, and GenAI tooling.
\n
This role is for thoughtful, driven builders who thrive on solving complex challenges alongside a talented team of engineers. You must value a ‘startup-like’ culture on a small but mighty team that unlocks rapid iteration cycles through a quick but thoughtful decision-making process.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
\n\n
Build the Foundation for Scalability: Drive the design, implementation, and maintenance of APIs and microservices that enable robust functionality and seamless integrations.\nExcel in Full Stack Development: Gain hands-on expertise in frontend with Angular and backend with Go, while optimizing cloud infrastructure for efficient scaling.\nCultivate Mentorship & A Standard of Excellence: Mentor fellow software engineers, fostering a culture of collaboration, accountability, and technical excellence. Conduct code reviews, providing feedback to improve team efficiency and maintain quality coding standards\nIntegrate Gen AI Innovations: Incorporate generative AI into our agency management software, boosting usability and efficiency to create intuitive experiences that users love.\nPush the Envelope: Encourage exploration of new technologies, tools, and approaches to continually enhance our platform for better user outcomes.\nGuide Strategic Decisions: Evaluate priorities, options, and tradeoffs to inform key development choices.\nCollaborate with a Passionate Team of Peers: Work closely with product managers, designers, and stakeholders to gather requirements, align on objectives, and deliver features that exceed expectations.\nEnsure Lasting Quality: Develop and maintain comprehensive unit and integration tests to uphold high standards of software reliability.\n\n"},{"text":"This Role Is a Good Fit for You If:","content":"\n\n
Love a challenge and want to learn fast by doing important work.\nAre excited to touch every layer of the stack and see how software and infrastructure fit together end-to-end.\nHave a bias toward ownership, creativity, and seeing results.\nThrive in a fast-paced, collaborative environment where no two days are quite the same.\nWant the energy of a startup with the stability of a proven company.\n\n"},{"text":"Other Job Duties","content":"\n\n
Other duties as assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\n\n
Travel 5-10%, including overnight travel, domestic & abroad (US and other delivery locations)\n\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n\n
4-8 years of experience in software engineering roles building on modern architectures and frameworks\nProficiency in one reactive JavaScript framework, such as Angular, React, or Vue\nProficiency with backend-development, such as Go, NodeJS, or Python (Go experience strongly preferred)\nProficiency in PostgreSQL/MongoDB\nExperience with continuous integration/continuous deployment (CI/CD) pipelines and tools\nExperience with high-performance SaaS solutions built on microservices and serverless architectures\nExcellent written, verbal, and interpersonal communication skills\nStrong analytical and problem-solving skills\nFlexible, team player\nAbility to organize and plan work independently\nAbility to work in a rapidly changing environment\nKnowledge of JIRA/Confluence is a plus\nHealthcare experience and familiarity with HL7 and FHIR interoperability standards is a plus\n\n"}],"text":"Sr. Software Engineer","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create an end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, caregivers, home care provider agencies, and payers.
\n
We’re looking for a Sr. Full Stack Engineer who’s eager to think big and build products that make a difference, improving the experience of tens of thousands of caregivers and families. You’ll work across the full stack — from intuitive frontends to scalable backend services — diving into technologies like Go, Angular, PostgreSQL, Redis, SQS, Kubernetes, and GenAI tooling.
\n
This role is for thoughtful, driven builders who thrive on solving complex challenges alongside a talented team of engineers. You must value a ‘startup-like’ culture on a small but mighty team that unlocks rapid iteration cycles through a quick but thoughtful decision-making process.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
\n
The base salary range for this US-based, full-time, and exempt position is $100,000-110,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\n
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\n
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
The SRE Technical Project Manager will create and refine processes, work with our site reliability engineering teams to cut through the noise to focus on the vital work improving system stability, resiliency, and scalability. The successful candidate will partner on project delivery, facilitate incident and on-call management, own internal communication of uptime metrics, and partner with SRE managers on lean/essential project creation and management.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
\n
\n
\n- Project Delivery: Partner with our team managers and leads in prioritizing and driving our strategic projects, including enabling them to identify key milestones, determine acceptance criteria, and report on progress, while facilitating collaboration among SRE, development teams, and technical customer-facing teams. Lead kanban planning, roadmap meetings, and retrospectives using a kanban framework.
\n- Incident & On-Call Management: Facilitate refactoring of our Incident Management process, providing improved incident response, work/life balance for responding teams, and general on-call rotation orchestration.
\n- Automation: Manage MS Teams integrated bots to facilitate \"one-click\" incident creation and real-time stakeholder communication. Drive the use of AI bots to automate incident scribing and initial timeline generation. Provide work-intake management through MS Teams-based channels and integrations.
\n- Uptime Metrics & Communication: Own the weekly uptime report. Track SLIs/SLOs and error budgets via Datadog and translate complex system health data into clear, executive-level updates.
\n- Blameless Post-Mortems: Drive the post-incident review process, providing clear ownership of post-mortem RCA creation and approval, driving ownership of post-incident action items.
\n\n
\n\n
Bachelor’s degree, software and operations agile certifications.\n3-5 years project management with globally distributed teams. 1-2 years working with IT Operations and Site Reliability Engineering teams. Experience working in a healthcare data environment is a bonus.\nProficiency with Jira, on-call rotation management tools such as OpsGenie, Jira Service Management, or PagerDuty; MS Teams integrations, agile leadership with technical teams, kanban preferred. English language professional writing, and agile teamsmanship driving on-target delivery.\nDemonstrated experience leveraging AI hands-on for operational efficiency. Executive- or customer-facing communication experience.\n\n"}],"text":"SRE Technical Project Manager","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
The SRE Technical Project Manager will create and refine processes, work with our site reliability engineering teams to cut through the noise to focus on the vital work improving system stability, resiliency, and scalability. The successful candidate will partner on project delivery, facilitate incident and on-call management, own internal communication of uptime metrics, and partner with SRE managers on lean/essential project creation and management.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
\n
The base salary range for this US-based, full-time, and exempt position is $75,000-$80,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
","categories":{"commitment":"Full Time","department":"Technical Support","location":"Minneapolis, Minnesota","team":"Technical Customer Care","allLocations":["Minneapolis, Minnesota"]},"createdAt":1773420019558,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nThe Supervisor, Technical Customer Care will lead, coach, and mentor Technical Customer Care representatives to ensure enhanced performance, growth, and development. This supervisory role must have strong communication skills and deliver SLA performance while driving the company core values. This is a front-line leadership position where you will directly manage 12-15 Technical Support staff\n \nThis is an on-site position based out of our Bloomington, MN office, with an on-site presence required 5 days per week.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n \n","description":"\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\n
The Supervisor, Technical Customer Care will lead, coach, and mentor Technical Customer Care representatives to ensure enhanced performance, growth, and development. This supervisory role must have strong communication skills and deliver SLA performance while driving the company core values. This is a front-line leadership position where you will directly manage 12-15 Technical Support staff
\n
\n
This is an on-site position based out of our Bloomington, MN office, with an on-site presence required 5 days per week.
\n
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
","id":"3e91a459-918d-4fd6-8804-38e35df08e50","lists":[{"text":"Essential Job Duties ","content":"\n\n\n- Lead, coach, and develop Technical Customer Care staff through regular 1:1s, real-time feedback, and targeted performance improvement plans, ensuring individual performance aligns with operational goals.
\n- Communicate clearly and effectively, aligning team members to organizational goals and SLAs.
\n- Own day-to-day operational health of Technical Customer Care, including ticket queue performance, backlog levels, SLA adherence, and real-time workload balancing across the team.
\n- Serve as the primary escalation owner, accountable for triage, communication, and resolution of complex or high-impact customer issues.
\n- Monitor, analyze, and report on operational performance metrics (queue health, backlog trends, escalation rates, SLA compliance), identifying risks and implementing corrective action plans.
\n- Adhere and enforce established policies and protocols ensuring alignment of goals and guidelines.
\n- Deliver performance evaluations and manage corrective action processes, ensuring consistency, fairness, and alignment with company policy.
\n- Work with Quality Assurance to understand technical support representative opportunities for improvement and address through on-going coaching and performance development.
\n- Maintains familiarity, expertise, and certifications with all product offerings, relevant industry knowledge, and customer personas.
\n- Ability to remain calm, composed, and articulate when dealing with tough employee and customer situations
\n- Monitor and evaluate departmental performance, identifying areas for improvement and growth.
\n- Collaborate with senior leadership to define key success metric and drive department-wide performance.
\n- Oversee the execution of high-level initiatives while keeping an eye on long-term organizational impact.
\n- Ensure effective resource allocation, balancing immediate needs with overall company goals.
\n- Develop and implement long-term strategic team goals in alignment with overall company goals.
\n- Foster a culture of innovation, continuous improvement, and collaboration within the team.
\n\n\n
"},{"text":"Other Job Duties ","content":"\nOther duties as assigned by supervisor or HHAeXchange leader.\n"},{"text":"Travel Requirements. ","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n\n\n- 3+ years of experience in managing a technical customer care team.
\n- Excellent customer service, communication skills and proficiency in Salesforce.
\n- Strong organizational skills and ability to manage priorities and workflow.
\n- Detail oriented with strong technical skills.
\n- Demonstrated team building and leadership skills.
\n- Ability to balance department efficiency and excellent customer service.
\n- Leadership abilities to lead and motivate a team towards shared goals.
\n- Proven interpersonal, collaborative, and relationship building skills.
\n- Passionate about customer service and delivering value to customers.
\n- Ability to work assigned shifts including Saturday or Sunday.
\n- Experience with SMB / non-tech savvy personas a plus.
\n- Experience supporting software that offers a freemium platform a plus.
\n\n\n
"}],"text":"Supervisor, Technical Customer Care","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\n
The Supervisor, Technical Customer Care will lead, coach, and mentor Technical Customer Care representatives to ensure enhanced performance, growth, and development. This supervisory role must have strong communication skills and deliver SLA performance while driving the company core values. This is a front-line leadership position where you will directly manage 12-15 Technical Support staff
\n
\n
This is an on-site position based out of our Bloomington, MN office, with an on-site presence required 5 days per week.
\n
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nThe Supervisor, Technical Customer Care will lead, coach, and mentor Technical Customer Care representatives to ensure enhanced performance, growth, and development. This supervisory role must have strong communication skills and deliver SLA performance while driving the company core values. This is a front-line leadership position where you will directly manage 12-15 Technical Support staff\n \nThis is an on-site position based out of our Bloomington, MN office, with an on-site presence required 5 days per week.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n \n","hostedUrl":"https://jobs.lever.co/hhaexchange/3e91a459-918d-4fd6-8804-38e35df08e50","applyUrl":"https://jobs.lever.co/hhaexchange/3e91a459-918d-4fd6-8804-38e35df08e50/apply"},{"additionalPlain":"The base wage range for this US-based, full-time, and non-exempt position is $23.00-28.00/per hour. An employee’s exact starting wage will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. In addition, Technical Customer Care Representatives are eligible for a shift premium for qualifying hours. \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\nHHAeXchange is an equal opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n","additional":"The base wage range for this US-based, full-time, and non-exempt position is $23.00-28.00/per hour. An employee’s exact starting wage will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. In addition, Technical Customer Care Representatives are eligible for a shift premium for qualifying hours.
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\nHHAeXchange is an equal opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Technical Support","location":"Minneapolis, Minnesota","team":"Technical Customer Care","allLocations":["Minneapolis, Minnesota"]},"createdAt":1778509216687,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \nWe are seeking motivated, multi-talented and bilingual individuals with strong client service and technical skills to join our Customer Care team as Technical Customer Care Representatives in Minneapolis, MN office location.\nWe are currently interviewing applicants for our next Technical Customer Care Representative cohort starting June 22, 2026 in our Minneapolis, MN office location.\nSpanish speaking representatives a huge plus!\nPrior experience with the HHAeXchange mobile app or providing end-user technical software support is required. As a key member of the team, you will be proactive, show initiative, have exceptional communication skills and a strong customer mindset, together with the ability to diagnose the origins of both technical, as well as user issues to our new and existing customers. This is a critical role that supports and interacts directly with our Home Health Agency clients. \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n \n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\nWe are seeking motivated, multi-talented and bilingual individuals with strong client service and technical skills to join our Customer Care team as Technical Customer Care Representatives in Minneapolis, MN office location.
\nWe are currently interviewing applicants for our next Technical Customer Care Representative cohort starting June 22, 2026 in our Minneapolis, MN office location.
\nSpanish speaking representatives a huge plus!
\nPrior experience with the HHAeXchange mobile app or providing end-user technical software support is required. As a key member of the team, you will be proactive, show initiative, have exceptional communication skills and a strong customer mindset, together with the ability to diagnose the origins of both technical, as well as user issues to our new and existing customers. This is a critical role that supports and interacts directly with our Home Health Agency clients.
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
","id":"ff7abcb9-8adf-46bc-8e66-2b9cbc7773f6","lists":[{"text":"Essential Job Duties","content":"\nProvide technical assistance to customers via multiple channels (i.e., phone, email, chat) in a courteous and professional manner, putting the customer experience at the forefront of all interactions.\nAsk discovery questions to understand and analyze customer challenges and determine the best course of action for a fast and smooth resolution.\nClearly articulate resolution paths to customers, both in technical and non-technical terms to help customers maximize their usage of the HHAeXchange platform while providing education to mitigate future outreach for the same topic, along with clear and concise follow ups to drive usage of self-service methodologies.\nEscalate tickets to supervisors and technical support engineers when a bug, defect, or other complex issue is identified, as appropriate.\nDocumentation of all customer interactions in Salesforce Service Cloud.\nWork with Quality Assurance to improve skills and personal CSAT scores.\nPunctual, reliable, and consistent attendance\nMaintains familiarity, expertise, and certifications with all product offerings, relevant industry knowledge, and customer personas.\n"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHAeXchange leader\n"},{"text":"Travel Requirements","content":"\nNone\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n\n
2+ years of technical customer support experience in a SaaS environment\nMust be fluent speaking and communicating in English, bilingual in Spanish a plus.\nExperience supporting customers in a B2B environment strongly preferred.\nDemonstrated experience in providing high-quality and customer-focused technical support.\nStrong and professional communication skills, both written and verbal, with the ability to clearly explain complex concepts in a concise and straightforward manner.\nStrong problem-solving skills and ability to “think on your feet.”\nCollaborative team player with an empathetic and customer-centric mindset\nAbility to remain calm, composed, and articulate when dealing with tough customer situations.\nA self-starter with a strong sense of ownership who thrives in a fast-paced environment.\nExperience with SMB preferred.\nExperience supporting software that offers a freemium platform a plus.\nStrong organizational skills and attention to detail\nAbility to work assigned shifts including Saturday or Sunday, if applicable, from our Minneapolis, MN location\n \n\n"}],"text":"Technical Customer Care Representative","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\nWe are seeking motivated, multi-talented and bilingual individuals with strong client service and technical skills to join our Customer Care team as Technical Customer Care Representatives in Minneapolis, MN office location.
\nWe are currently interviewing applicants for our next Technical Customer Care Representative cohort starting June 22, 2026 in our Minneapolis, MN office location.
\nSpanish speaking representatives a huge plus!
\nPrior experience with the HHAeXchange mobile app or providing end-user technical software support is required. As a key member of the team, you will be proactive, show initiative, have exceptional communication skills and a strong customer mindset, together with the ability to diagnose the origins of both technical, as well as user issues to our new and existing customers. This is a critical role that supports and interacts directly with our Home Health Agency clients.
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \nWe are seeking motivated, multi-talented and bilingual individuals with strong client service and technical skills to join our Customer Care team as Technical Customer Care Representatives in Minneapolis, MN office location.\nWe are currently interviewing applicants for our next Technical Customer Care Representative cohort starting June 22, 2026 in our Minneapolis, MN office location.\nSpanish speaking representatives a huge plus!\nPrior experience with the HHAeXchange mobile app or providing end-user technical software support is required. As a key member of the team, you will be proactive, show initiative, have exceptional communication skills and a strong customer mindset, together with the ability to diagnose the origins of both technical, as well as user issues to our new and existing customers. This is a critical role that supports and interacts directly with our Home Health Agency clients. \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n \n","hostedUrl":"https://jobs.lever.co/hhaexchange/ff7abcb9-8adf-46bc-8e66-2b9cbc7773f6","applyUrl":"https://jobs.lever.co/hhaexchange/ff7abcb9-8adf-46bc-8e66-2b9cbc7773f6/apply"}]