[{"title":"Customer Experience","postings":[{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $90,000 - $100,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n","additional":"The base salary range for this US-based, full-time, and exempt position is $90,000 - $100,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
","categories":{"commitment":"Full Time","department":"Customer Experience","location":"Greater Minneapolis-St. Paul Area","team":"Customer Experience","allLocations":["Greater Minneapolis-St. Paul Area","New York City Metropolitan Area"]},"createdAt":1781543953066,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \nWe are seeking a Customer Success Enablement Specialist to support workforce readiness for our Customer Success organization by designing, building, and delivering impactful enablement programs aligned to customer adoption, retention, and lifecycle success.\n \nThis role plays a critical part in equipping Customer Success teams with the knowledge, skills, tools, and resources needed to effectively guide customers through adoption, strengthen engagement, resolve challenges, and drive long-term customer value.\n \nThe ideal candidate will partner closely with Customer Success Leadership, Product, Operations, Customer Experience, and Learning & Development to operationalize scalable enablement initiatives that improve team readiness, customer outcomes, and retention success.\n \nThis is a highly cross-functional role focused on bridging product knowledge, customer lifecycle strategies, operational workflows, and customer-facing skill development to elevate customer success performance.\n \nThis is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs). \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n\n
We are seeking a Customer Success Enablement Specialist to support workforce readiness for our Customer Success organization by designing, building, and delivering impactful enablement programs aligned to customer adoption, retention, and lifecycle success.
\n
\n
This role plays a critical part in equipping Customer Success teams with the knowledge, skills, tools, and resources needed to effectively guide customers through adoption, strengthen engagement, resolve challenges, and drive long-term customer value.
\n
\n
The ideal candidate will partner closely with Customer Success Leadership, Product, Operations, Customer Experience, and Learning & Development to operationalize scalable enablement initiatives that improve team readiness, customer outcomes, and retention success.
\n
\n
This is a highly cross-functional role focused on bridging product knowledge, customer lifecycle strategies, operational workflows, and customer-facing skill development to elevate customer success performance.
\n
\n
This is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs).
\n
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
\n
\n
Customer Success Onboarding and Ramp Enablement
\n
\n
\n- Bachelor’s degree in business administration, Education, or a related field.
\n- 3–5 years of experience in enablement, training, learning and development, or internal education programs within SaaS or technology organizations.
\n- Experience supporting Customer Success, Account Management, Customer Experience, or post-sale SaaS teams.
\n- Familiarity with customer lifecycle management concepts.
\n- Understanding of SaaS adoption and retention strategies.
\n- Experience enabling customer-facing teams in dynamic environments.
\n- Proven ability to design and deliver impactful enablement programs that improve performance outcomes.
\n- Strong instructional design and facilitation skills.
\n- Experience translating complex product or process information into clear, actionable learning.
\n- Experience working cross-functionally with Product, Customer Experience, and Operations teams.
\n- Familiarity with LMS platforms and learning technologies.
\n- Strong written and verbal communication skills with the ability to facilitate training sessions and present information clearly.
\n- Highly organized with strong attention to detail and the ability to manage multiple projects in fast-paced environments.
\n- Demonstrates a high level of integrity, accountability, and collaboration.
\n- We encourage individuals who are passionate about this role to apply, even if they do not meet all listed requirements.
\n\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n\n
We are seeking a Customer Success Enablement Specialist to support workforce readiness for our Customer Success organization by designing, building, and delivering impactful enablement programs aligned to customer adoption, retention, and lifecycle success.
\n
\n
This role plays a critical part in equipping Customer Success teams with the knowledge, skills, tools, and resources needed to effectively guide customers through adoption, strengthen engagement, resolve challenges, and drive long-term customer value.
\n
\n
The ideal candidate will partner closely with Customer Success Leadership, Product, Operations, Customer Experience, and Learning & Development to operationalize scalable enablement initiatives that improve team readiness, customer outcomes, and retention success.
\n
\n
This is a highly cross-functional role focused on bridging product knowledge, customer lifecycle strategies, operational workflows, and customer-facing skill development to elevate customer success performance.
\n
\n
This is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs).
\n
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
\n
The base salary range for this US-based, full-time, and exempt position is $90,000 - $105,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Customer Success","location":"New York City Metropolitan Area","team":"Provider","allLocations":["New York City Metropolitan Area"]},"createdAt":1786392201359,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nHHAeXchange is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team. In this pivotal role, you will manage a portfolio of up to 80 mid-market customers, guiding them through the entire lifecycle from contract signature to renewal and expansion. This segment requires scalable engagement strategies, operational excellence, and efficient success planning to support a higher volume of accounts with varied needs. The ideal candidate will be skilled in proactive communication, playbook-driven success motions, and driving strong adoption to support renewal and satisfaction. While this role is not quota-carrying, your success will be measured by your ability to drive exceptional net retention and collaborate with our quota-carrying Account Management team to identify areas of expansion.\n \nThis is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs). \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nHHAeXchange is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team. In this pivotal role, you will manage a portfolio of up to 80 mid-market customers, guiding them through the entire lifecycle from contract signature to renewal and expansion. This segment requires scalable engagement strategies, operational excellence, and efficient success planning to support a higher volume of accounts with varied needs. The ideal candidate will be skilled in proactive communication, playbook-driven success motions, and driving strong adoption to support renewal and satisfaction. While this role is not quota-carrying, your success will be measured by your ability to drive exceptional net retention and collaborate with our quota-carrying Account Management team to identify areas of expansion.
\n
\nThis is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs).
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"bc9fe061-f369-419c-8648-528ae89531cb","lists":[{"text":"Essential Job Duties","content":"\nOwn and manage the end-to-end relationship for a portfolio of assigned HHAeXchange customers, including onboarding, adoption, value realization, renewal, and expansion. \nDevelop and maintain strong relationships with key customer stakeholders, including executive decision-makers, to understand their business objectives and ensure alignment with HHAeXchange solutions. \nProactively monitor customer health, identify and mitigate risks, and lead strategic conversations to demonstrate the ongoing value and ROI of HHAeXchange products. \nDrive high renewal rates within your portfolio and collaborate with the sales team to identify and nurture expansion opportunities based on deep understanding of customer needs and successes. Net retention, customer health, adoption, and advocacy will be key performance metrics for this role.\nConfidently lead business reviews and strategic discussions with senior client leadership, articulating value and influencing decision-making. \nWhile not a technical support role, this role requires being able to comfortably engage in technical discussions, understand customer workflows, and effectively communicate technical concepts to non-technical audiences. \nLeverage extensive experience with generative AI tools and prompt engineering to enhance customer engagement, develop strategic insights, and optimize internal processes. \nServe as a customer advocate internally, working closely with Product Management to relay customer feedback and contribute to the continuous improvement of our offerings. Collaborate with Sales, Implementation, and Support teams to ensure a seamless customer experience. \nUtilize customer data and analytics to track progress, identify trends, and proactively address customer needs. Use Gainsight and Salesforce to manage customer relationships, retention, and health. \n"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHAeXchange leader.\n"},{"text":"Travel Requirements","content":"\nTravel 25-50%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\nBachelor's degree in a related field or equivalent practical experience. \nProven experience (3+ years) in Customer Success, Account Management, or a similar client-facing role within the enterprise SaaS industry. \nDemonstrated ability to manage a similar sized portfolio of customers and drive strong net retention. \nExcellent executive presence and communication skills, with the ability to engage and influence senior-level stakeholders. \nStrong analytical and problem-solving skills, with a data-driven approach to customer management. \nProficiency in using Customer Success platforms (e.g., Gainsight), CRM systems (e.g., Salesforce), and other relevant business tools. \nExtensive hands-on experience with generative AI tools and prompt engineering techniques. \nPrevious experience in the healthcare technology sector, particularly with Medicaid programs, is a significant plus but not required. \nAbility to work independently and manage multiple priorities in a fast-paced environment. \n"}],"text":"Customer Success Manager, Mid-Market","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nHHAeXchange is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team. In this pivotal role, you will manage a portfolio of up to 80 mid-market customers, guiding them through the entire lifecycle from contract signature to renewal and expansion. This segment requires scalable engagement strategies, operational excellence, and efficient success planning to support a higher volume of accounts with varied needs. The ideal candidate will be skilled in proactive communication, playbook-driven success motions, and driving strong adoption to support renewal and satisfaction. While this role is not quota-carrying, your success will be measured by your ability to drive exceptional net retention and collaborate with our quota-carrying Account Management team to identify areas of expansion.
\n
\nThis is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs).
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nHHAeXchange is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team. In this pivotal role, you will manage a portfolio of up to 80 mid-market customers, guiding them through the entire lifecycle from contract signature to renewal and expansion. This segment requires scalable engagement strategies, operational excellence, and efficient success planning to support a higher volume of accounts with varied needs. The ideal candidate will be skilled in proactive communication, playbook-driven success motions, and driving strong adoption to support renewal and satisfaction. While this role is not quota-carrying, your success will be measured by your ability to drive exceptional net retention and collaborate with our quota-carrying Account Management team to identify areas of expansion.\n \nThis is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs). \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/bc9fe061-f369-419c-8648-528ae89531cb","applyUrl":"https://jobs.lever.co/hhaexchange/bc9fe061-f369-419c-8648-528ae89531cb/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $120,000 - $140,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.\n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $120,000 - $140,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
\n
","categories":{"commitment":"Full Time","department":"Customer Success","location":"United States","team":"Payer","allLocations":["United States"]},"createdAt":1788205172469,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \nWe are seeking a Sr Customer Success Manager to join our growing team. This role will serve as the strategic relationship lead for HHAeXchange's largest national Managed Care Organization (MCO) partners. This position will operate at the corporate level, partnering with executive and enterprise stakeholders to drive alignment, adoption, growth, and long-term customer success across multiple markets and business units. The role will act as a trusted advisor, coordinating cross-functional efforts to address enterprise-wide initiatives, identify opportunities for expansion, and ensure consistent value realization from HHAeXchange solutions across the customer's national footprint.\nThis role will serve as the point person for designated HHAeXchange clients. The Sr Customer Success Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution, and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact. The Sr Customer Success Manager will focus on retaining and growing customer relationships.\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n\n
We are seeking a Sr Customer Success Manager to join our growing team. This role will serve as the strategic relationship lead for HHAeXchange's largest national Managed Care Organization (MCO) partners. This position will operate at the corporate level, partnering with executive and enterprise stakeholders to drive alignment, adoption, growth, and long-term customer success across multiple markets and business units. The role will act as a trusted advisor, coordinating cross-functional efforts to address enterprise-wide initiatives, identify opportunities for expansion, and ensure consistent value realization from HHAeXchange solutions across the customer's national footprint.
\n
This role will serve as the point person for designated HHAeXchange clients. The Sr Customer Success Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution, and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact. The Sr Customer Success Manager will focus on retaining and growing customer relationships.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"5fe63b49-f3c7-48d7-b769-b9cbbcfc08e6","lists":[{"text":"Essential Job Duties","content":"\n
\n- Build and maintain relationships with clients, understanding their needs and serving as primary point of contact for day-to-day operational item, whether they are due to product challenges, gaps or changes withing the industry or local market
\n- Ensure client retention through delivery of exceptional service and support
\n- Responsible for managing challenging client requests and issue escalations, addressing gaps in implementation and support, and mitigating client risks and contract issues
\n- Uncover the true business needs, pain points, and challenges that clients are facing, and understand the client's organizational landscape
\n- Ensure the timely and successful delivery of solutions according to customer needs and objectives, meeting and exceeding agreed-upon customer satisfaction goals
\n- Partner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership
\n- Maintain weekly communication with assigned clients and document health of clients in weekly status reporting and quarterly client reviews
\n- Regularly travel to client sites, conferences, and industry events to represent the company, engage with stakeholders, and ensure the successful execution of projects and business objectives
\n- Lead discovery and tailored product demonstrations to show the value of additional HHAeXchange solutions
\n- Remain updated on industry knowledge, risks and opportunities and build expertise in HHAeXchange's products and offerings
\n- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors, offering on-site guidance as required
\n- Play an active role in new hire onboarding and mentoring, as well as manage/mentor a subset of Customer Success Managers (CSMs)
\n- Collaborate with sales team to identify and grow opportunities within market
\n- Address gaps in implementation, services, support and or/client needs
\n- Manage a set of KPIs to drive increased customer satisfaction including support metrics, turnaround times, ticket backlog volumes, etc.
\n\n
\n\n
Other duties as assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\n\n
Travel 25%-50%, including overnight travel\n\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n- Bachelor’s degree required
\n- 5+ years of client service experience required
\n- Experience overseeing teams or projects in a matrix environment
\n- Experience with healthcare or homecare industry required
\n- Experience with SaaS platforms preferred
\n- Experience with a partner ecosystem preferred
\n- Excellent verbal, written, and interpersonal communication skills
\n- Strong client relationship management skills with the ability to creatively solve problems to meet client needs
\n- Ability to mentor/coach team members and provide guidance as needed
\n- Detail-oriented with the ability to complete tasks thoroughly, accurately, and in a timely manner
\n- Strong organizational, project management, and multitasking skills, with the ability to manage multiple high-priority tasks
\n- Ability to effectively manage high-pressure situations and comfortably handle conflict resolution scenarios
\n- Proficiency in Salesforce and MS Office Suite
\n- Strong negotiation skills at all management levels with a high measure of authority in critical situations
\n- Superb presentation skills and the ability to professionally present to clients at varying levels of authority
\n- Strong problem-solving and analytical skills
\n- Demonstrated understanding of the healthcare industry, with specific understanding of home-based care preferred
\n- Passion for customer satisfaction with a great desire to succeed
\n
"}],"text":"Sr Customer Success Manager (MCO)","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n\n
We are seeking a Sr Customer Success Manager to join our growing team. This role will serve as the strategic relationship lead for HHAeXchange's largest national Managed Care Organization (MCO) partners. This position will operate at the corporate level, partnering with executive and enterprise stakeholders to drive alignment, adoption, growth, and long-term customer success across multiple markets and business units. The role will act as a trusted advisor, coordinating cross-functional efforts to address enterprise-wide initiatives, identify opportunities for expansion, and ensure consistent value realization from HHAeXchange solutions across the customer's national footprint.
\n
This role will serve as the point person for designated HHAeXchange clients. The Sr Customer Success Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution, and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact. The Sr Customer Success Manager will focus on retaining and growing customer relationships.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \nWe are seeking a Sr Customer Success Manager to join our growing team. This role will serve as the strategic relationship lead for HHAeXchange's largest national Managed Care Organization (MCO) partners. This position will operate at the corporate level, partnering with executive and enterprise stakeholders to drive alignment, adoption, growth, and long-term customer success across multiple markets and business units. The role will act as a trusted advisor, coordinating cross-functional efforts to address enterprise-wide initiatives, identify opportunities for expansion, and ensure consistent value realization from HHAeXchange solutions across the customer's national footprint.\nThis role will serve as the point person for designated HHAeXchange clients. The Sr Customer Success Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution, and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact. The Sr Customer Success Manager will focus on retaining and growing customer relationships.\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/5fe63b49-f3c7-48d7-b769-b9cbbcfc08e6","applyUrl":"https://jobs.lever.co/hhaexchange/5fe63b49-f3c7-48d7-b769-b9cbbcfc08e6/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $95,000 - $125,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $85,000 - $92,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Customer Success","location":"Greater Minneapolis-St. Paul Area","team":"Provider","allLocations":["Greater Minneapolis-St. Paul Area"]},"createdAt":1791905801489,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \nWe are seeking a highly motivated and skilled individual to join our Customer Success team as Manager, SMB Customer Success. In this leadership role, you will oversee a team responsible for driving adoption and supporting the retention of our SMB providers. You will lead your team in ensuring customer success, strengthening relationships, and identifying opportunities to enhance the overall customer experience with HHAeXchange.\nAs the Manager, you will be responsible for monitoring key metrics to evaluate the health of customer relationships, helping troubleshoot and escalate issues as needed. You will leverage your expertise in relationship management, consultative support, and strategic thinking to address gaps in implementation, training, and ongoing support, all while fostering long-term customer satisfaction and retention. Additionally, you will mentor and develop your team, ensuring they are equipped with the skills and knowledge necessary to excel in their roles and deliver outstanding service to clients.\nThis is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs). \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\nWe are seeking a Supervisor, SMB Customer Success to directly lead a team of Customer Advisors supporting adoption, retention, and account health for SMB providers with $30K ARR and below. You will monitor key metrics, including Gross Revenue Retention (GRR), adoption, and churn; oversee renewal execution for accounts within the team’s ARR segment; and partner with cross-functional teams to resolve issues driving escalations.
\nThis role is a fully on-site position in our Minneapolis, MN office.
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"36403ad1-34e8-48f9-b3a7-994546395d0c","lists":[{"text":"Essential Job Duties","content":"\n- Ensure your team delivers customer success through engagement, adoption and ensuring customers fully realize the value of HHAeXchange products.
\n- Mentor, coach, and provide ongoing support, fostering a collaborative and results-driven environment.
\n- Lead your team as they build relationships with customers to identify opportunities, effectively hitting adoption, retention, and Gross Revenue Retention (GRR) targets.
\n- Responsible for the ongoing health of customer relationships managed by your team
\n- Coach and direct Customer Advisors to identify and support customers with low adoption or training engagement, assisting with escalations as needed
\n- Ensure your team works with customers to identify the true business needs, pain points, and challenges that our clients are facing and then elevate those concerns internally to help improve our service offerings.
\n- Drive customer retention initiatives and Gross Revenue Retention (GRR) improvements by managing your team to proactively identify at-risk clients by monitoring engagement and satisfaction metrics.
\n- Lead renewal execution for SMB accounts with $30K ARR and below, directing Customer Advisors through the renewal process. Escalate renewal risks, pricing exceptions, and nonstandard contract terms to the Director, Technical Customer Care Strategy for review and approval, with the Vice President, Technical Customer Care supporting escalation to Finance as needed.
\n- Partner cross-functionally with product, marketing, and finance to ensure the continued success of clients managed by your team.
\n- Provide insightful and actionable feedback from customer and team insights to leadership.
\n- Assist with hiring, onboarding, and developing highly qualified team members when openings arise, partnering with leadership on hiring decisions.
\n- Assist with escalations or high-impact customer issues, as needed, in partnership with the team.
\n- Ensure customers realize value and benefits through effective team execution, and proactively promote new solutions as appropriate.
\n- Track and measure team KPIs and client activity to optimize performance, inspiring and motivating the team to achieve key performance metrics and implementing improvement measures as needed.
\n- Performance manage your team to ensure quality, accountability, and process adherence, including addressing underperformance through coaching and formal performance management steps when needed.
\n
"},{"text":"Other Job Duties","content":"\n\n
Other duties as assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\n\n
Travel 10%, including overnight travel\n\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n
\n- At least one year of people-management experience, including coaching and developing team members, in a SaaS customer success environment, with demonstrated experience supporting customer retention.
\n- Ability to foster a culture of accountability, collaboration, and continuous improvement within the team.
\n- Excellent customer service, communication skills and proficiency in Salesforce, Gainsight, Microsoft Office
\n\n\n- Proven interpersonal, collaborative, and relationship building skills.
\n- Strong organizational skills and ability to manage personal and team priorities and workflows.
\n- Teamwork approach, enthusiasm, and a strong desire to succeed!
\n\n\n- Bonus: Experience working with clients in the healthcare or homecare industry
\n\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\nWe are seeking a Supervisor, SMB Customer Success to directly lead a team of Customer Advisors supporting adoption, retention, and account health for SMB providers with $30K ARR and below. You will monitor key metrics, including Gross Revenue Retention (GRR), adoption, and churn; oversee renewal execution for accounts within the team’s ARR segment; and partner with cross-functional teams to resolve issues driving escalations.
\nThis role is a fully on-site position in our Minneapolis, MN office.
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \nWe are seeking a highly motivated and skilled individual to join our Customer Success team as Manager, SMB Customer Success. In this leadership role, you will oversee a team responsible for driving adoption and supporting the retention of our SMB providers. You will lead your team in ensuring customer success, strengthening relationships, and identifying opportunities to enhance the overall customer experience with HHAeXchange.\nAs the Manager, you will be responsible for monitoring key metrics to evaluate the health of customer relationships, helping troubleshoot and escalate issues as needed. You will leverage your expertise in relationship management, consultative support, and strategic thinking to address gaps in implementation, training, and ongoing support, all while fostering long-term customer satisfaction and retention. Additionally, you will mentor and develop your team, ensuring they are equipped with the skills and knowledge necessary to excel in their roles and deliver outstanding service to clients.\nThis is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs). \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/36403ad1-34e8-48f9-b3a7-994546395d0c","applyUrl":"https://jobs.lever.co/hhaexchange/36403ad1-34e8-48f9-b3a7-994546395d0c/apply"}]},{"title":"General and Administration","postings":[{"additionalPlain":"","additional":"\n
The base salary range for this US-based, full-time, and exempt position is $175,000-200,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\n
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\n
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
The Corporate Controller is a key member of the Accounting leadership team and serves as the senior accounting operations leader responsible for the integrity, accuracy, and timeliness of the Company’s GAAP financial reporting. Reporting to the Chief Accounting Officer, this role oversees the monthly close process, consolidations, financial reporting, technical accounting, treasury operations, tax coordination, internal controls, and external audit activities. This leader will build and develop a high-performing accounting organization, strengthen scalable processes and controls, and drive continuous improvement initiatives that support the Company’s growth. The ideal candidate brings deep technical accounting expertise, strong business acumen, exceptional leadership capabilities, and a passion for leveraging technology and automation to enhance month end close processes and accounting operations.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
This position is opened to candidates that are located within the Washington, DC, New York City, Philadelphia, and Minneapolis-St. Paul metro areas.
\n
\n
Team Leadership & Organizational Development
\n\n
Build, lead, mentor, and develop a high-performing accounting organization across accounting operations, GAAP close, payroll, reporting, and technical accounting functions\n
Establish clear performance expectations and foster a culture of accountability, collaboration, and continuous improvement\n
Identify capability gaps and create development plans that support employee growth and succession planning\n
Lead a distributed and remote workforce while maintaining high levels of engagement, execution, and accountability\n
Set clear performance expectations, conduct regular 1:1s, and manage workload distribution\n
Foster a culture of accountability, continuous improvement, and collaboration\n\n
Financial Close, Consolidation & Reporting
\n\n
Own the accounting calendar and overall financial close process, ensuring accurate and timely completion of monthly, quarterly, and annual close activities\n
Reduce month-end close process from 9 business days to 5 through process optimization, automation, and enhanced cross-functional coordination\n
Lead the team and processes responsible for general ledger accounting, consolidations, account reconciliations, and financial reporting\n
Ensure balance sheet accounts are reconciled timely and reconciling items are appropriately investigated and resolved as part of the monthly close process\n
Establish and maintain close governance processes, reporting deadlines, and accountability measures across the accounting organization\n
Partner closely with Order-to-Cash to improve the timeliness, accuracy, and completeness of billing, collections, and cash application activities that are critical inputs to the financial close process\n
Prepare and review financial reporting packages for executive leadership, lenders, investors, and external stakeholders as required\n
Partner with FP&A to support financial forecasts, explain variances, and provide insights into business performance\n
Own the preparation of the annual audited financial statements and project manage the annual audit to completion\n\n
Technical Accounting & Compliance
\n\n
Oversee the accounting treatment for complex and non-routine transactions in accordance with U.S. GAAP\n
Lead accounting analyses, policy development, and compliance related to ASC 606 revenue recognition, ASC 805 purchase accounting, CECL (Current Expected Credit Losses), and other technical accounting areas\n
Evaluate emerging accounting guidance and regulatory requirements and develop implementation plans for newly adopted standards\n
Maintain accounting policies and ensure consistent application across the organization.\n
Establish and maintain an effective internal control environment that supports accurate financial reporting and operational effectiveness\n
Partner with internal audit and external auditors to ensure successful execution of annual audits and other compliance initiatives\n\n
Treasury, Tax & Capital Management
\n\n
Oversee company treasury activities, including operating cash management, daily cash reporting, and short-term liquidity planning\n
Manage rolling cash flow forecasting processes and provide visibility into liquidity trends and working capital considerations\n
Oversee debt compliance reporting and lender reporting requirements, ensuring timely and accurate submissions\n
Oversee quarterly estimated tax filings, annual tax return preparation processes, and sales tax compliance activities\n
Coordinate income tax reporting and compliance activities with external tax advisors and internal stakeholders\n\n
Process Improvement & Transformation
\n\n
Lead the transformation of the Company's financial close process, reducing close timelines from 9 business days to 5 through process optimization, automation, and enhanced operating discipline\n
Identify and implement improvements to accounting processes, systems, controls, and organizational structure to increase efficiency, and support business growth\n
Drive adoption of artificial intelligence and automation solutions to streamline accounting operations, improve data quality, and enhance business insights\n
Partner with IT, Business Operations, and cross-functional stakeholders to improve scalability, standardization, and operational effectiveness across accounting processes and workflows\n\n
Strategic Initiatives & M&A Integration
\n\n
Lead accounting integration activities related to acquisitions and strategic transactions\n
Oversee purchase accounting, opening balance sheet validation, annual impairment analyses, and related accounting requirements\n
Support enterprise transformation initiatives, organizational changes, and business expansion efforts\n
Serve as a trusted advisor to the Chief Accounting Officer and broader leadership team on accounting, financial reporting, and operational matters\n\n
\n\n
Other duties as assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n
Required
\n\n
10+ years of progressive accounting and financial reporting experience, including 5+ years leading accounting teams and overseeing month end closes\n
Active CPA license\n
Experience managing month-end closes, financial reporting, and accounting operations within a complex organization\n
Experience in a publicly traded company, private equity-backed company, or similarly rigorous reporting environment\n
Strong knowledge of U.S. GAAP and technical accounting requirements\n
Experience leading accounting process improvement initiatives and financial system implementations\n
Exceptional written and verbal communication skills with the ability to effectively engage executive leadership and cross-functional stakeholders\n
Strong analytical, problem-solving, and organizational skills with a demonstrated commitment to process excellence and continuous improvement\n
Demonstrated experience leading and developing a high performing team in a fast-paced environment\n
Proven ability to design, document, and optimize operational processes\n
Strong analytical skills with the ability to build executive-facing reports and dashboards\n\n
Preferred
\n\n
Experience within a SaaS or subscription-based business model\n
Experience with merger and acquisition accounting and post-acquisition integration activities\n
Experience leveraging automation, advanced analytics, and AI-enabled solutions within accounting and finance functions\n\n
Preferred Systems Experience
\n\n
ERP: NetSuite\n
CRM: Salesforce\n
Data Warehouse: Snowflake\n
Payroll/HRIS: ADP\n
Sales Tax: Avalara\n
AP/Expense Management: Coupa, Concur, Brex\n
Business Intelligence & Reporting: Tableau, NetSuite Analytics Warehouse\n\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
The Corporate Controller is a key member of the Accounting leadership team and serves as the senior accounting operations leader responsible for the integrity, accuracy, and timeliness of the Company’s GAAP financial reporting. Reporting to the Chief Accounting Officer, this role oversees the monthly close process, consolidations, financial reporting, technical accounting, treasury operations, tax coordination, internal controls, and external audit activities. This leader will build and develop a high-performing accounting organization, strengthen scalable processes and controls, and drive continuous improvement initiatives that support the Company’s growth. The ideal candidate brings deep technical accounting expertise, strong business acumen, exceptional leadership capabilities, and a passion for leveraging technology and automation to enhance month end close processes and accounting operations.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
This position is opened to candidates that are located within the Washington, DC, New York City, Philadelphia, and Minneapolis-St. Paul metro areas.
\n
The base salary range for this US-based, full-time, and exempt position is $58,000 - $65,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Operations","location":"Miami-Dade County, Florida","team":"Revenue Cycle Operations","allLocations":["Miami-Dade County, Florida"]},"createdAt":1790273111470,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nHHAeXchange is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team. In this pivotal role, you will manage a portfolio of 30–50 highly engaged, strategic enterprise accounts, guiding them through the entire lifecycle from contract signature to renewal and expansion. This segment requires deep partnership management, executive alignment, and tailored success strategies that support complex growth opportunities. The ideal candidate will be a strategic partner to our clients, ensuring they achieve maximum value from our solutions, leading to high renewal rates and identifying areas for long-term account development. While this role is not quota-carrying, your success will be measured by your ability to drive exceptional net retention, deepen executive relationships, and partner effectively with our quota-carrying Account Management team.\n \nThis is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs). \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"The Operations Command Center (OCC) is a centralized team responsible for ensuring the seamless execution of operational processes, enabling scalable workflows, and proactively preventing operational issues through process ownership, problem management, and continuous improvement. As an Operations Analyst, EDI Enrollment, you will play a critical role in supporting electronic transaction enrollment activities that enable successful payer, clearinghouse, and trading partner connectivity for HHAeXchange providers.
\nThis role is responsible for coordinating and executing enrollment activities for supported electronic healthcare transactions, including claims submission (837), electronic remittance advice (835), eligibility (270/271), and other approved transaction types. The Operations Analyst serves as the operational owner of the enrollment process, initiating enrollments when permitted, tracking progress, coordinating follow-up activities, and ensuring enrollment requirements are clearly documented and communicated.
\nThe ideal candidate is highly organized, detail-oriented, and skilled at transforming complex payer and clearinghouse requirements into clear, actionable guidance. This individual will work closely with Customer Success Managers, Project Managers, Revenue Cycle Operations, Customer Experience, and external trading partners to improve enrollment outcomes, reduce provider confusion, and create a more scalable enrollment experience for customers.
\nThis is a hybrid position, with an expectation to report to the Miami, FL office 3 days/week (typically Tues/Wed/Thurs).
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"83271f9a-8444-4ccd-a8c1-6573ed6b0633","lists":[{"text":"Essential Job Duties","content":"\n\n
Manage electronic transaction enrollment activities for supported transaction types, including claims (837), remittance advice (835), eligibility (270/271), and future enrollment programs as applicable.\nInitiate, coordinate, track, and facilitate enrollment requests through payer, clearinghouse, and trading partner enrollment systems and portals.\nServe as the operational owner of assigned enrollment activities, ensuring timely follow-up, issue resolution, status tracking, and completion of enrollment requirements within established timelines.\nMaintain accurate enrollment records, case documentation, status updates, and related artifacts within Salesforce and other designated systems.\nEstablish and maintain effective working relationships with payers, clearinghouses, and other trading partners to support enrollment processing, status tracking, issue resolution, and escalation management.\nResearch, interpret, and maintain expertise in payer, clearinghouse, and trading partner enrollment requirements, policies, and processes.\nDevelop and maintain provider-facing enrollment guides, templates, instructional materials, and process documentation in partnership with the Customer Experience team to ensure content accuracy, consistency, branding, and alignment with organizational standards.\nTranslate complex enrollment requirements and third-party documentation into clear, actionable guidance for providers and internal stakeholders.\nCollaborate with the Customer Experience team to review, publish, and maintain customer-facing knowledge base content and enrollment-related communications.\nPartner with Customer Success Managers, Project Managers, Revenue Cycle Operations, and other stakeholders to ensure enrollment requirements, status updates, and provider responsibilities are communicated clearly and consistently.\nCreate and maintain standard operating procedures, workflow documentation, and internal knowledge assets that promote consistent execution and operational scalability.\nIdentify enrollment bottlenecks, recurring challenges, and process improvement opportunities, recommending solutions that improve enrollment efficiency and provider experience.\nSupport automation, reporting, and continuous improvement initiatives that enhance enrollment operations, reduce manual effort, and improve operational visibility.\n\n"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHAeXchange leader.\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n\n
2-5 years of experience in healthcare operations, payer enrollment, revenue cycle support, provider onboarding, interoperability support, or related operational roles.\n
Working knowledge of healthcare electronic transactions, including 837 claims, 835 remittance advice, eligibility transactions, and payer enrollment processes.\n
Experience working with healthcare payers, clearinghouses, enrollment programs, or provider onboarding activities.\n
Experience managing work through CRM or case management platforms such as Salesforce.\n
Strong analytical and problem-solving skills with exceptional attention to detail.\n
Excellent organizational skills and ability to manage multiple enrollment activities simultaneously.\n
Exceptional written and verbal communication skills with the ability to simplify and communicate complex information clearly.\n
Experience creating process documentation, job aids, knowledge articles, standard operating procedures, or instructional materials.\n
Ability to build effective working relationships with internal stakeholders and external business partners.\n
Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.\n
Ability to work both independently and collaboratively in a fast-paced environment.\n
Bachelor's degree in Business, Healthcare Administration, Information Systems, or a related field, or equivalent work experience, preferred.\n\n
\n
The Operations Command Center (OCC) is a centralized team responsible for ensuring the seamless execution of operational processes, enabling scalable workflows, and proactively preventing operational issues through process ownership, problem management, and continuous improvement. As an Operations Analyst, EDI Enrollment, you will play a critical role in supporting electronic transaction enrollment activities that enable successful payer, clearinghouse, and trading partner connectivity for HHAeXchange providers.
\nThis role is responsible for coordinating and executing enrollment activities for supported electronic healthcare transactions, including claims submission (837), electronic remittance advice (835), eligibility (270/271), and other approved transaction types. The Operations Analyst serves as the operational owner of the enrollment process, initiating enrollments when permitted, tracking progress, coordinating follow-up activities, and ensuring enrollment requirements are clearly documented and communicated.
\nThe ideal candidate is highly organized, detail-oriented, and skilled at transforming complex payer and clearinghouse requirements into clear, actionable guidance. This individual will work closely with Customer Success Managers, Project Managers, Revenue Cycle Operations, Customer Experience, and external trading partners to improve enrollment outcomes, reduce provider confusion, and create a more scalable enrollment experience for customers.
\nThis is a hybrid position, with an expectation to report to the Miami, FL office 3 days/week (typically Tues/Wed/Thurs).
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nHHAeXchange is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team. In this pivotal role, you will manage a portfolio of 30–50 highly engaged, strategic enterprise accounts, guiding them through the entire lifecycle from contract signature to renewal and expansion. This segment requires deep partnership management, executive alignment, and tailored success strategies that support complex growth opportunities. The ideal candidate will be a strategic partner to our clients, ensuring they achieve maximum value from our solutions, leading to high renewal rates and identifying areas for long-term account development. While this role is not quota-carrying, your success will be measured by your ability to drive exceptional net retention, deepen executive relationships, and partner effectively with our quota-carrying Account Management team.\n \nThis is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs). \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/83271f9a-8444-4ccd-a8c1-6573ed6b0633","applyUrl":"https://jobs.lever.co/hhaexchange/83271f9a-8444-4ccd-a8c1-6573ed6b0633/apply"},{"additionalPlain":"","additional":"\n
The base salary range for this US-based, full-time, and exempt position is $70,000-80,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\n
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\n
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
The Payer Integration Solutions Analyst implements, maintains, and optimizes home care revenue cycle solutions with a focus on payer integrations and billing configuration. The role interprets payer business and technical requirements, translates them into scalable configurations, and independently manages assigned work through testing and production readiness. It partners across Implementation, Product, Engineering, Operations, and client-facing teams to support accurate data exchange and successful payer onboarding.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
\n\n
Gather, analyze, validate, and document customer, payer, business, and technical requirements, and translate payer specifications and companion guides into scalable configurations and integration solutions.\nIndependently own assigned payer integration and configuration work from requirements definition through testing, validation, and production readiness.\nConfigure and maintain payer-specific billing rules, claim submission logic, enrollment requirements, reimbursement workflows, and related system integrations.\nAnalyze and troubleshoot implementation and production issues; identify root causes; evaluate alternatives; and recommend and implement appropriate corrective actions within the role's scope.\nPartner with Implementation, Product, Engineering, Operations, payer, and client-facing teams, and support Senior Solution Analysts on complex requirements, escalations, and broader implementation efforts.\nExecute testing, validation, and quality assurance activities to confirm configurations and integrations meet documented requirements and expected outcomes.\nSupport payer onboarding, production-readiness activities, enhancement requests, and ongoing optimization of payer configurations and integrations.\nMonitor and maintain payer configurations and integrations to support performance, accuracy, and compliance with payer requirements.\nCreate and maintain requirements, configuration decisions, test results, operating procedures, internal tools, training materials, and best-practice documentation, and provide knowledge transfer.\nServe as a resource who bridges technical, operational, payer, and customer requirements while meeting service-level agreements, delivery standards, and internal procedures.\n\n"},{"text":"Other Job Duties","content":"\n\n
Other duties as assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n\n
Four or more years of relevant experience in healthcare revenue cycle, payer operations, claims processing, healthcare technology, healthcare data integration, or healthcare software implementation.\nWorking knowledge of Medicaid and managed care organization revenue cycle and payer processes, including claim submission, payer responses, reimbursement, rejections, and denials.\nWorking knowledge of healthcare electronic data interchange and X12 standards, including 837, 835, 270/271, and 276/277 transactions.\nExperience interpreting payer specifications, companion guides, implementation requirements, and data elements; documenting business and technical requirements; and translating them into configuration or integration requirements.\nExperience working with configuration-driven software platforms and managing multiple implementation or configuration activities through completion.\nStrong analytical and troubleshooting skills, including the ability to identify root causes, evaluate alternatives, and determine appropriate next steps.\nKnowledge of common healthcare integration methods and technologies, including secure file transfer protocol and application programming interfaces.\nStrong written and verbal communication, organization, attention to detail, and the ability to ask effective discovery questions, challenge assumptions constructively, make recommendations, prioritize work, and collaborate across functions.\nExperience with work-management and documentation tools such as Jira, Salesforce, Confluence, or SharePoint, and the ability to independently own assigned responsibilities within a cross-functional delivery model.\nAbility to work on-site three days per week in the New York, Miami, or Bloomington office, with in-office requirements subject to change based on business needs.\nPreferred experience includes home care or home care technology, healthcare software as a service, Health Level Seven or Fast Healthcare Interoperability Resources standards, or work with state Medicaid agencies, home care providers, or clearinghouses.\nWillingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.\n\n"}],"text":"Payer Integration Solutions Analyst","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
The Payer Integration Solutions Analyst implements, maintains, and optimizes home care revenue cycle solutions with a focus on payer integrations and billing configuration. The role interprets payer business and technical requirements, translates them into scalable configurations, and independently manages assigned work through testing and production readiness. It partners across Implementation, Product, Engineering, Operations, and client-facing teams to support accurate data exchange and successful payer onboarding.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
The base salary range for this US-based, full-time, and exempt position is $75,000 - $95,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Operations","location":"Greater Minneapolis-St. Paul Area","team":"Implementation - Provider","allLocations":["Greater Minneapolis-St. Paul Area"]},"createdAt":1772469964997,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nThe Commercial Project Manager (Project Manager, Client Implementations) is responsible for leading and executing on HHAeXchange product implementations with the goal of driving client engagement and ensuring customer success. This position will serve as our customers' primary contact, trusted advisor, and senior resource throughout their implementation process.\n \nThis is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs). \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nThe Commercial Project Manager (Project Manager, Client Implementations) is responsible for leading and executing on HHAeXchange product implementations with the goal of driving client engagement and ensuring customer success. This position will serve as our customers' primary contact, trusted advisor, and senior resource throughout their implementation process.
\n
\nThis is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs).
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"2e8b4266-4f1c-47dd-b6e6-b8b4d167decd","lists":[{"text":"Essential Job Duties","content":"\nLead a high volume of new customers through the HHAeXchange Enterprise onboarding process through comprehensive planning and engagement activities with the goal of getting customers up and running quickly and effectively. Collaborate closely with sales, product, client success teams to ensure alignment with client objectives and overall team and organizational goals.\nBuild strong relationships with customers, serving as a leader and trusted advisor to develop a deep understanding of customer needs to ensure successful configuration and to drive product utilization and adoption.\nEstablish project teams and develop and execute project management best practices, methodologies, processes, and tools with the goal of ensuring maximum customer success and a best-in-class onboarding experience.\nAscertain customer business and system needs to make tactical planning recommendations. Collaborate with solutions team as necessary to work in partnership on complex customer needs to develop workflows.\nFacilitate product training and configuration sessions for customers, and act as system subject matter expert. Act as a liaison to both internal and external stakeholders to communicate client needs and better support customers when necessary.\nRegularly communicate customer product and process feedback to Team Lead to improve and resolve system performance and configuration issues. Communicate internal configuration and system resolution requests to Team Lead for escalation.\nAdopt process changes to improve the customer onboarding process by promoting efficiency, automation, and increased quality.\nProactively mitigate client risk and ensure timely internal escalations following internal risk process and SOP.\nComplete administrative responsibilities including but not limited to Salesforce account documentation, customer meeting minutes, Outlook calendar management, and PTO coverage planning.\nContinue garnering a greater understanding of HHAeXchange’s software applications and business solutions via Product Release notes, Product Beat Webinars, and adhering to internal WorkRamp training and certificate requirements. \n"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHAeXchange leader.\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\nBachelor’s degree\n5+ years of experience within project management, preferably in software implementation in a client-facing capacity.\nStrong knowledge of the healthcare industry.\nStrong understanding of project methodology (Waterfall, Agile etc.) and knowledge of PMBOK Framework.\nWorking experience with MS Project or similar project management tool.\nExcellent team leadership skills and the ability to prioritize/self-direct as needed.\nProven track record of delivering projects on time and within agreed upon scope.\nAbility to work on a team and lead others as required to complete projects.\nExcellent verbal, written and interpersonal communication skills.\nMust be a quick study with the ability to work under minimal supervision.\nAbility to travel to customer sites to deliver on-site services if required.\nStrong project management skills and ability to prioritize activities.\nAbility to build strong relationships with customers and internal team members.\nHighly engaging and collaborative style in working cross-functionally.\nDemonstrates excellent communication, listening, and decision-making skills.\nStrong understanding of customer and market dynamics and requirements.\nQuick learner who thrives in a dynamic and fast-paced environment.\nProficient with MS Office Suite: (Excel, Word, PowerPoint and Outlook)\nPMP certified, preferred\n"}],"text":"Project Manager, Client Implementations","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nThe Commercial Project Manager (Project Manager, Client Implementations) is responsible for leading and executing on HHAeXchange product implementations with the goal of driving client engagement and ensuring customer success. This position will serve as our customers' primary contact, trusted advisor, and senior resource throughout their implementation process.
\n
\nThis is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs).
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nThe Commercial Project Manager (Project Manager, Client Implementations) is responsible for leading and executing on HHAeXchange product implementations with the goal of driving client engagement and ensuring customer success. This position will serve as our customers' primary contact, trusted advisor, and senior resource throughout their implementation process.\n \nThis is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs). \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/2e8b4266-4f1c-47dd-b6e6-b8b4d167decd","applyUrl":"https://jobs.lever.co/hhaexchange/2e8b4266-4f1c-47dd-b6e6-b8b4d167decd/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $105,000 - $125,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $64,000 - $95,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Operations","location":"Miami-Dade County, Florida","team":"Revenue Cycle Operations","allLocations":["Miami-Dade County, Florida"]},"createdAt":1790272665468,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nHHAeXchange is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team. In this pivotal role, you will manage a portfolio of 30–50 highly engaged, strategic enterprise accounts, guiding them through the entire lifecycle from contract signature to renewal and expansion. This segment requires deep partnership management, executive alignment, and tailored success strategies that support complex growth opportunities. The ideal candidate will be a strategic partner to our clients, ensuring they achieve maximum value from our solutions, leading to high renewal rates and identifying areas for long-term account development. While this role is not quota-carrying, your success will be measured by your ability to drive exceptional net retention, deepen executive relationships, and partner effectively with our quota-carrying Account Management team.\n \nThis is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs). \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities.
\n
The Supervisor, Revenue Cycle Support Operations, is responsible for the day-to-day leadership and operational execution of the Revenue Cycle Support team. Reporting to the Sr. Manager, Interoperability Operations, this role leads a team of approximately eight support representatives focused on assisting customers with billing, claims, reimbursement, and revenue cycle-related issues within the HHAeXchange platform.
\n
The Supervisor serves as a people-first leader who develops team capability, promotes independent problem solving, ensures operational excellence, and drives a high-quality customer experience. This role is responsible for daily support operations, performance management, escalations, process improvement, and service delivery results.
\n
This is a hybrid position, with an expectation to report to the Miami, FL office 3 days/week (typically Tues/Wed/Thurs).
\n
\n\n
Other duties assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n\n
Bachelor’s degree or equivalent work experience.\n3+ years of experience leading customer support, technical support, interoperability support, service delivery, or revenue cycle support teams.\nExperience supporting SaaS-based healthcare technology solutions.\nStrong understanding of healthcare billing workflows, claims processing, claim rejections, denials, reimbursement concepts, and customer support operations.\nExperience managing queues, SLAs, productivity metrics, and quality programs.\nStrong customer service, communication, and conflict-resolution skills.\nExperience with Salesforce, Jira, and knowledge management platforms.\nAbility to manage multiple priorities in a fast-paced environment.\nStrong analytical, organizational, and problem-solving skills.\nExperience working with healthcare technology, revenue cycle, interoperability, or payer-related solutions preferred.\n\n"}],"text":"Supervisor, Revenue Cycle Support Operations","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities.
\n
The Supervisor, Revenue Cycle Support Operations, is responsible for the day-to-day leadership and operational execution of the Revenue Cycle Support team. Reporting to the Sr. Manager, Interoperability Operations, this role leads a team of approximately eight support representatives focused on assisting customers with billing, claims, reimbursement, and revenue cycle-related issues within the HHAeXchange platform.
\n
The Supervisor serves as a people-first leader who develops team capability, promotes independent problem solving, ensures operational excellence, and drives a high-quality customer experience. This role is responsible for daily support operations, performance management, escalations, process improvement, and service delivery results.
\n
This is a hybrid position, with an expectation to report to the Miami, FL office 3 days/week (typically Tues/Wed/Thurs).
\n
The base salary for this US-based, full-time, and exempt position is $100,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
","categories":{"commitment":"Full Time","department":"Sales","location":"New York City Metropolitan Area","team":"Sales - Provider","allLocations":["New York City Metropolitan Area"]},"createdAt":1762292324156,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n\nAs an Account Manager at HHAeXchange, you will drive growth by expanding relationships with existing clients and introducing new products and solutions. You will identify upsell opportunities, educate agency leaders on our value, and ensure clients maximize their partnership with us. We’re seeking results-driven professionals who excel at building trust, uncovering needs, and growing revenue through long-term client success.\n\nThis role requires a hybrid schedule, requiring three days per week in our New York City headquarters (8:30am–5:30pm)\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
As an Account Manager at HHAeXchange, you will drive growth by expanding relationships with existing clients and introducing new products and solutions. You will identify upsell opportunities, educate agency leaders on our value, and ensure clients maximize their partnership with us. We’re seeking results-driven professionals who excel at building trust, uncovering needs, and growing revenue through long-term client success.
This role requires a hybrid schedule, requiring three days per week in our New York City headquarters (8:30am–5:30pm)
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"cf87fe9a-c73b-478a-9b46-4cdf8ac8154f","lists":[{"text":"Essential Job Duties","content":"Responsible for expanding revenue within existing accounts by introducing new products and uncovering upsell opportunities, while meeting or exceeding monthly growth targetsUncover the true business problems and challenges that our prospects are facing Lead discovery and tailored product demonstrations to show the value of the HHAeXchange platform Prospect and generate pipeline within your assigned book of business while also receiving support from demand generation Maintain pipeline hygiene and track all activity in Salesforce, allowing for accurate forecasting to hit your sales targets Provide insightful feedback from prospect conversations to product, sales, and marketing leadership Travel to conferences and industry events as necessary"},{"text":"Other Job Duties","content":"Other duties as assigned by supervisor or HHAeXchange leader"},{"text":"Travel Requirements","content":"Travel up to 10%, including overnight travel"},{"text":"Required Education, Experience, Certifications and Skills","content":"Minimum 2 years of proven experience as Account Manager or similar high-volume full-cycle SaaS SalesSuperb presentation and product demonstration skills Excellent written and verbal communication skills Experience selling to first-time technology buyers within the Enterprise segmentHumility and empathy for the challenges our prospects face on a daily basis in the homecare industry Bonus: experience selling into the healthcare or homecare industry Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role"}],"text":"Account Manager","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
As an Account Manager at HHAeXchange, you will drive growth by expanding relationships with existing clients and introducing new products and solutions. You will identify upsell opportunities, educate agency leaders on our value, and ensure clients maximize their partnership with us. We’re seeking results-driven professionals who excel at building trust, uncovering needs, and growing revenue through long-term client success.
This role requires a hybrid schedule, requiring three days per week in our New York City headquarters (8:30am–5:30pm)
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n\nAs an Account Manager at HHAeXchange, you will drive growth by expanding relationships with existing clients and introducing new products and solutions. You will identify upsell opportunities, educate agency leaders on our value, and ensure clients maximize their partnership with us. We’re seeking results-driven professionals who excel at building trust, uncovering needs, and growing revenue through long-term client success.\n\nThis role requires a hybrid schedule, requiring three days per week in our New York City headquarters (8:30am–5:30pm)\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/cf87fe9a-c73b-478a-9b46-4cdf8ac8154f","applyUrl":"https://jobs.lever.co/hhaexchange/cf87fe9a-c73b-478a-9b46-4cdf8ac8154f/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $135,000 - $150,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $135,000 - $150,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Sales","location":"New York City Metropolitan Area","team":"Sales - Provider","allLocations":["New York City Metropolitan Area"]},"createdAt":1793288577412,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nAs a Manager, SMB Sales at HHAeXchange, you will be responsible for leading a team of Inside Sales Account Executives in attainment of monthly and quarterly quotas. As an integral part of our continued growth, you will be responsible for providing continuous mentorship and coaching for your AEs, refining the sales process, becoming an industry expert in your region, and working cross functionally within the sales, marketing, and implementation organizations to provide a stellar experience for prospective customers.\n \nThis role requires a hybrid schedule, 3 days per week (Tues, Wed, Thurs)in our Midtown Manhattan headquarters (8:30am–5:30pm).\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nAs an Inside Sales Manager, SMB at HHAeXchange, you will be responsible for leading a team of Inside Sales Account Executives in attainment of monthly and quarterly quotas. As an integral part of our continued growth, you will be responsible for providing continuous mentorship and coaching for your AEs, refining the sales process, becoming an industry expert in your region, and working cross functionally within the sales, marketing, and implementation organizations to provide a stellar experience for prospective customers.
\n
\nThis role requires a hybrid schedule, 3 days per week (Tues, Wed, Thurs)in our Midtown Manhattan headquarters (8:30am–5:30pm).
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"e1ef63a3-046a-4782-9e48-6886eae7d899","lists":[{"text":"Essential Job Duties","content":"\nRecruit, hire, coach, and manage a team of Inside Sales Account Executives\nProactively identify and launch initiatives to drive growth and operational excellence \nMonitor and refine processes, metrics, and tools to maximize success on your team \nAchieve monthly and quarterly pipeline and revenue targets \nReport on pipeline-building metrics and forecast to the VP of Sales \nCollaborate with sales enablement for targeted training and development \nMotivate individuals and team to exceed objectives through coaching and mentorship \nEmpower your team to take ownership of their territory \nEnsure that team metrics are aligned with the broader organizational objectives \nProvide insightful feedback from prospect conversations to product, sales, and marketing leadership \nTravel to conferences and industry events, client site visits as necessary \n"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHAeXchange leader\n"},{"text":"Travel Requirements","content":"\nTravel 10-25%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n5+ years of experience managing high performing sales teams in a high velocity sales cycle \nStrong understanding of sales best practices & methodologies \nExperience selling to first-time technology buyers \nHumility and empathy for the challenges our prospects face on a daily basis in the homecare industry \nBonus: experience selling into the healthcare or homecare industry \nWillingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role\n"}],"text":"Inside Sales Manager, SMB","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nAs an Inside Sales Manager, SMB at HHAeXchange, you will be responsible for leading a team of Inside Sales Account Executives in attainment of monthly and quarterly quotas. As an integral part of our continued growth, you will be responsible for providing continuous mentorship and coaching for your AEs, refining the sales process, becoming an industry expert in your region, and working cross functionally within the sales, marketing, and implementation organizations to provide a stellar experience for prospective customers.
\n
\nThis role requires a hybrid schedule, 3 days per week (Tues, Wed, Thurs)in our Midtown Manhattan headquarters (8:30am–5:30pm).
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nAs a Manager, SMB Sales at HHAeXchange, you will be responsible for leading a team of Inside Sales Account Executives in attainment of monthly and quarterly quotas. As an integral part of our continued growth, you will be responsible for providing continuous mentorship and coaching for your AEs, refining the sales process, becoming an industry expert in your region, and working cross functionally within the sales, marketing, and implementation organizations to provide a stellar experience for prospective customers.\n \nThis role requires a hybrid schedule, 3 days per week (Tues, Wed, Thurs)in our Midtown Manhattan headquarters (8:30am–5:30pm).\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/e1ef63a3-046a-4782-9e48-6886eae7d899","applyUrl":"https://jobs.lever.co/hhaexchange/e1ef63a3-046a-4782-9e48-6886eae7d899/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $135,000 - $150,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n\n","additional":"The base salary range for this US-based, full-time, and exempt position is $135,000 - $150,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Sales","location":"Greater Minneapolis-St. Paul Area","team":"Sales - Provider","allLocations":["Greater Minneapolis-St. Paul Area"]},"createdAt":1789656388560,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nAs a Manager, SMB Sales at HHAeXchange, you will be responsible for leading a team of Inside Sales Account Executives in attainment of monthly and quarterly quotas. As an integral part of our continued growth, you will be responsible for providing continuous mentorship and coaching for your AEs, refining the sales process, becoming an industry expert in your region, and working cross functionally within the sales, marketing, and implementation organizations to provide a stellar experience for prospective customers.\n\nThis role requires a hybrid schedule, 3 days per week (Tues, Wed, Thurs)in our Bloomington, MN (Minneapolis Metro) headquarters (8:30am–5:30pm).\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nAs a Manager, SMB Sales at HHAeXchange, you will be responsible for leading a team of Inside Sales Account Executives in attainment of monthly and quarterly quotas. As an integral part of our continued growth, you will be responsible for providing continuous mentorship and coaching for your AEs, refining the sales process, becoming an industry expert in your region, and working cross functionally within the sales, marketing, and implementation organizations to provide a stellar experience for prospective customers.
\n
\nThis role requires a hybrid schedule, 3 days per week (Tues, Wed, Thurs)in our Bloomington, MN (Minneapolis Metro) headquarters (8:30am–5:30pm).
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"99dcfae4-c635-4fcb-bf51-237b32bcf020","lists":[{"text":"Essential Job Duties","content":"\nRecruit, hire, coach, and manage a team of Inside Sales Account Executives\nProactively identify and launch initiatives to drive growth and operational excellence \nMonitor and refine processes, metrics, and tools to maximize success on your team \nAchieve monthly and quarterly pipeline and revenue targets \nReport on pipeline-building metrics and forecast to the VP of Sales \nCollaborate with sales enablement for targeted training and development \nMotivate individuals and team to exceed objectives through coaching and mentorship \nEmpower your team to take ownership of their territory \nEnsure that team metrics are aligned with the broader organizational objectives \nProvide insightful feedback from prospect conversations to product, sales, and marketing leadership \nTravel to conferences and industry events, client site visits as necessary \n"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHAeXchange leader\n"},{"text":"Travel Requirements","content":"\nTravel 10-25%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n5+ years of experience managing high performing sales teams in a high velocity sales cycle \nStrong understanding of sales best practices & methodologies \nExperience selling to first-time technology buyers \nHumility and empathy for the challenges our prospects face on a daily basis in the homecare industry \nBonus: experience selling into the healthcare or homecare industry \nWillingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role\n"}],"text":"Sales Manager, SMB","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nAs a Manager, SMB Sales at HHAeXchange, you will be responsible for leading a team of Inside Sales Account Executives in attainment of monthly and quarterly quotas. As an integral part of our continued growth, you will be responsible for providing continuous mentorship and coaching for your AEs, refining the sales process, becoming an industry expert in your region, and working cross functionally within the sales, marketing, and implementation organizations to provide a stellar experience for prospective customers.
\n
\nThis role requires a hybrid schedule, 3 days per week (Tues, Wed, Thurs)in our Bloomington, MN (Minneapolis Metro) headquarters (8:30am–5:30pm).
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nAs a Manager, SMB Sales at HHAeXchange, you will be responsible for leading a team of Inside Sales Account Executives in attainment of monthly and quarterly quotas. As an integral part of our continued growth, you will be responsible for providing continuous mentorship and coaching for your AEs, refining the sales process, becoming an industry expert in your region, and working cross functionally within the sales, marketing, and implementation organizations to provide a stellar experience for prospective customers.\n\nThis role requires a hybrid schedule, 3 days per week (Tues, Wed, Thurs)in our Bloomington, MN (Minneapolis Metro) headquarters (8:30am–5:30pm).\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/99dcfae4-c635-4fcb-bf51-237b32bcf020","applyUrl":"https://jobs.lever.co/hhaexchange/99dcfae4-c635-4fcb-bf51-237b32bcf020/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $100,000 - $110,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $100,000 - $110,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Sales","location":"New York City Metropolitan Area","team":"Sales - Provider","allLocations":["New York City Metropolitan Area"]},"createdAt":1760730138935,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nAs an SMB Account Executive, you will be pivotal to company growth by selling new business within your assigned territory to homecare agency owners, executives, and administrators. You will own the full sales cycle from prospecting to close, demonstrating both the sales rigor and the empathy needed to connect with mission-driven agency leaders.\n \nWe are looking for driven individuals, with excellent relationship-building and interpersonal skills, who bring a combination of system of record sales ability and customer relatability. The right candidate blends data-driven sales performance with curiosity, problem-solving, and genuine empathy for the challenges our customers face.\n \nThis is a hybrid role based out of our New York City HQ, requiring in-office presence three days per week (8:30am – 5:30pm). In addition, candidates must be able to travel to customer sites as needed within their assigned territory, which may include day trips and overnight travel.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nAs an SMB Account Executive, you will be pivotal to company growth by selling new business within your assigned territory to homecare agency owners, executives, and administrators. You will own the full sales cycle from prospecting to close, demonstrating both the sales rigor and the empathy needed to connect with mission-driven agency leaders.
\n
\nWe are looking for driven individuals, with excellent relationship-building and interpersonal skills, who bring a combination of system of record sales ability and customer relatability. The right candidate blends data-driven sales performance with curiosity, problem-solving, and genuine empathy for the challenges our customers face.
\n
\nThis is a hybrid role based out of our New York City HQ, requiring in-office presence three days per week (8:30am – 5:30pm). In addition, candidates must be able to travel to customer sites as needed within their assigned territory, which may include day trips and overnight travel.
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"7165fed3-307b-4e88-87f0-264e003b7fa5","lists":[{"text":"Essential Job Duties","content":"\nResponsible for driving new business logos, while meeting or exceeding monthly revenue quotas\nAbility to lead all aspects of the sales cycle including prospecting, sales, qualification, discovery, online software demonstration, negotiation, and close\nMaintain a high level of outbound lead generation through cold calling and strategic outreach with consistent ability to hit KPI metrics\nLead discovery calls and demos to understand the business challenges and goals of potential customers\nWork cross-functionally and collaboratively with related departments (Sales Enablement, Marketing, Implementation, Customer Success, etc.) \nProvide insightful feedback from prospect conversations to product, sales, and marketing leadership \nDemonstrate a consistent attention to detail in accurate sales forecasting\nDrive sales with a solution-oriented, consultative approach\n"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHAeXchange leader.\n"},{"text":"Travel Requirements","content":"\nTravel 10-25%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n3-5 years of experience in a full cycle sales role selling a SaaS product required.\nProven track record of quota achievement in a new business, outbound sales role.\nSelf-starter comfortable with a fast-paced environment, demonstrating a willingness to learn/ramp quickly and be a creative problem solver.\nStrong ownership attitude from prospecting and demonstrations to negotiations and closing.\nYou embody a growth mindset and seek out opportunities to constantly learn and grow. Extreme curiosity about the product, the industry, and your customer’s businesses.\nCurrently residing in NYC Metro Area with the ability to be in our NYC office 3-days per week on a hybrid working schedule.\nAbility and desire to travel to visit customers for in-person demonstrations and “door knocking”, and representation at industry conferences.\n“Do What It Takes” mentality - You are proactive and take initiative to drive and cultivate new creative solutions. Prospecting often takes 200-250 outbound calls per week.\nWillingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role. \n"}],"text":"SMB Account Executive","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nAs an SMB Account Executive, you will be pivotal to company growth by selling new business within your assigned territory to homecare agency owners, executives, and administrators. You will own the full sales cycle from prospecting to close, demonstrating both the sales rigor and the empathy needed to connect with mission-driven agency leaders.
\n
\nWe are looking for driven individuals, with excellent relationship-building and interpersonal skills, who bring a combination of system of record sales ability and customer relatability. The right candidate blends data-driven sales performance with curiosity, problem-solving, and genuine empathy for the challenges our customers face.
\n
\nThis is a hybrid role based out of our New York City HQ, requiring in-office presence three days per week (8:30am – 5:30pm). In addition, candidates must be able to travel to customer sites as needed within their assigned territory, which may include day trips and overnight travel.
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nAs an SMB Account Executive, you will be pivotal to company growth by selling new business within your assigned territory to homecare agency owners, executives, and administrators. You will own the full sales cycle from prospecting to close, demonstrating both the sales rigor and the empathy needed to connect with mission-driven agency leaders.\n \nWe are looking for driven individuals, with excellent relationship-building and interpersonal skills, who bring a combination of system of record sales ability and customer relatability. The right candidate blends data-driven sales performance with curiosity, problem-solving, and genuine empathy for the challenges our customers face.\n \nThis is a hybrid role based out of our New York City HQ, requiring in-office presence three days per week (8:30am – 5:30pm). In addition, candidates must be able to travel to customer sites as needed within their assigned territory, which may include day trips and overnight travel.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/7165fed3-307b-4e88-87f0-264e003b7fa5","applyUrl":"https://jobs.lever.co/hhaexchange/7165fed3-307b-4e88-87f0-264e003b7fa5/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $100,000 - $110,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. \n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n \n","additional":"The base salary range for this US-based, full-time, and exempt position is $100,000 - $110,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
","categories":{"commitment":"Full Time","department":"Sales","location":"Greater Minneapolis-St. Paul Area","team":"Sales - Provider","allLocations":["Greater Minneapolis-St. Paul Area"]},"createdAt":1763506286455,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nAs an SMB Account Executive, you will be pivotal to company growth by selling new business within your assigned territory to homecare agency owners, executives, and administrators. You will own the full sales cycle from prospecting to close, demonstrating both the sales rigor and the empathy needed to connect with mission-driven agency leaders.\n \nWe are looking for driven individuals, with excellent relationship-building and interpersonal skills, who bring a combination of system of record sales ability and customer relatability. The right candidate blends data-driven sales performance with curiosity, problem-solving, and genuine empathy for the challenges our customers face.\n \nThis is a hybrid role based out of our Bloomington, MN, requiring in-office presence three days per week (Tuesday-Thursday). In addition, candidates must be able to travel to customer sites as needed within their assigned territory, which may include day trips and overnight travel. \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nAs an SMB Account Executive, you will be pivotal to company growth by selling new business within your assigned territory to homecare agency owners, executives, and administrators. You will own the full sales cycle from prospecting to close, demonstrating both the sales rigor and the empathy needed to connect with mission-driven agency leaders.
\n
\nWe are looking for driven individuals, with excellent relationship-building and interpersonal skills, who bring a combination of system of record sales ability and customer relatability. The right candidate blends data-driven sales performance with curiosity, problem-solving, and genuine empathy for the challenges our customers face.
\n
\nThis is a hybrid role based out of our Bloomington, MN, requiring in-office presence three days per week (Tuesday-Thursday). In addition, candidates must be able to travel to customer sites as needed within their assigned territory, which may include day trips and overnight travel.
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"d477953d-1d2b-41b4-aaf1-7b36d7eb5d05","lists":[{"text":"Essential Job Duties","content":"\nResponsible for driving new business logos, while meeting or exceeding monthly revenue quotas\nAbility to lead all aspects of the sales cycle including prospecting, sales, qualification, discovery, online software demonstration, negotiation, and close\nMaintain a high level of outbound lead generation through cold calling and strategic outreach with consistent ability to hit KPI metrics\nLead discovery calls and demos to understand the business challenges and goals of potential customers\nWork cross-functionally and collaboratively with related departments (Sales Enablement, Marketing, Implementation, Customer Success, etc.) \nProvide insightful feedback from prospect conversations to product, sales, and marketing leadership \nDemonstrate a consistent attention to detail in accurate sales forecasting\nDrive sales with a solution-oriented, consultative approach\n"},{"text":"Other Job Duties","content":"\nOther duties as assigned by supervisor or HHAeXchange leader.\n"},{"text":"Travel Requirements","content":"\nTravel 10-25%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n3-5 years of experience in a full cycle sales role selling a SaaS product required.\nProven track record of quota achievement in a new business, outbound sales role.\nSelf-starter comfortable with a fast-paced environment, demonstrating a willingness to learn/ramp quickly and be a creative problem solver.\nStrong ownership attitude from prospecting and demonstrations to negotiations and closing.\nYou embody a growth mindset and seek out opportunities to constantly learn and grow. Extreme curiosity about the product, the industry, and your customer’s businesses.\nCurrently residing in Minneapolis Metro Area with the ability to be in our Bloomington, MN office 3-days per week on a hybrid working schedule.\nAbility and desire to travel to visit customers for in-person demonstrations and “door knocking”, and representation at industry conferences.\n“Do What It Takes” mentality - You are proactive and take initiative to drive and cultivate new creative solutions. Prospecting often takes 200-250 outbound calls per week.\nWillingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role. \n"}],"text":"SMB Account Executive","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\nAs an SMB Account Executive, you will be pivotal to company growth by selling new business within your assigned territory to homecare agency owners, executives, and administrators. You will own the full sales cycle from prospecting to close, demonstrating both the sales rigor and the empathy needed to connect with mission-driven agency leaders.
\n
\nWe are looking for driven individuals, with excellent relationship-building and interpersonal skills, who bring a combination of system of record sales ability and customer relatability. The right candidate blends data-driven sales performance with curiosity, problem-solving, and genuine empathy for the challenges our customers face.
\n
\nThis is a hybrid role based out of our Bloomington, MN, requiring in-office presence three days per week (Tuesday-Thursday). In addition, candidates must be able to travel to customer sites as needed within their assigned territory, which may include day trips and overnight travel.
\n
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nAs an SMB Account Executive, you will be pivotal to company growth by selling new business within your assigned territory to homecare agency owners, executives, and administrators. You will own the full sales cycle from prospecting to close, demonstrating both the sales rigor and the empathy needed to connect with mission-driven agency leaders.\n \nWe are looking for driven individuals, with excellent relationship-building and interpersonal skills, who bring a combination of system of record sales ability and customer relatability. The right candidate blends data-driven sales performance with curiosity, problem-solving, and genuine empathy for the challenges our customers face.\n \nThis is a hybrid role based out of our Bloomington, MN, requiring in-office presence three days per week (Tuesday-Thursday). In addition, candidates must be able to travel to customer sites as needed within their assigned territory, which may include day trips and overnight travel. \n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/d477953d-1d2b-41b4-aaf1-7b36d7eb5d05","applyUrl":"https://jobs.lever.co/hhaexchange/d477953d-1d2b-41b4-aaf1-7b36d7eb5d05/apply"}]},{"title":"Software Development - Technology","postings":[{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $165,000-180,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.\n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n","additional":"\n
The base salary range for this US-based, full-time, and exempt position is $165,000-180,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\n
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\n
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was created to build a complete, end-to-end homecare solution that helps people who are aging or have disabilities live well in their homes and communities. Our employees work to transform healthcare by building one homecare platform that connects patients, personal care providers, managed care organizations, and states.
\n
\n
The Principal Software Engineer is a senior, hands-on technical leader who sets technical direction for one or more engineering teams. This role does not manage people. It leads through technical expertise, clear written decisions, and working directly with engineers.
\n
\n
The role guides the design of API-first software and healthcare data exchange solutions that run on Amazon Web Services (AWS). The Principal Software Engineer is accountable for the technical quality of the software its teams produce: performance, reliability, scalability, security, and accessibility. Our engineering organization includes employees and contract engineers, so this role also defines and maintains clear standards, templates, and review practices that help every engineer deliver consistent work.
\n
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
This position is open for candidates who are located within the EST or CST time zones within the US only.
","id":"094743d3-2933-43d3-affd-5859f8f4d068","lists":[{"text":"Essential Job Duties","content":"\n\n
Technical direction: Set the technical direction for the systems that one or more teams own. Record major decisions, the options considered, and the reason for each choice in Architecture Decision Records (ADRs).\nHands-on delivery: Write, review, and ship production code on a regular basis. Focus on work that carries high risk or that sets a pattern other engineers will follow.\nIncremental modernization: Guide the gradual modernization of legacy applications into modern services. Replace one part at a time while the old and new parts run together (the strangler pattern), so that feature delivery continues. Define the order of work, the rollback plan for each step, and the measures that show progress.\nHealthcare interoperability: Design and review solutions that exchange healthcare data using HL7, FHIR, and X12 EDI. Account for differences between trading partners, version changes, error handling, and reconciliation of data between systems.\nQuality attributes: Own the system-wide qualities of performance, reliability, availability, scalability, security, and accessibility. Define measurable targets, such as service level objectives (SLOs), and review results with the teams.\nSecurity and protected health information (PHI): Make sure designs protect PHI and follow HIPAA requirements. Apply least-privilege access, audit logging, encryption, and secure coding practices based on OWASP guidance.\nStandards and guardrails: Define and maintain coding standards, design review practices, project templates, and automated checks. Make them easy to find and easy to follow, so that quality holds regardless of team size or turnover.\nAI-assisted development: Set practical guidance for the responsible use of AI coding tools. Include how AI-generated code is reviewed and tested, and which data may never be entered into these tools, such as PHI.\nMentorship: Coach engineers at all levels. Give specific written feedback in design reviews and code reviews, and explain the reasons behind recommendations.\nCross-functional partnership: Work with Product Management, Product Owners, Quality Assurance, and Architecture to define scope, assess feasibility, and turn business needs into technical plans.\nRisk management: Identify technical risks early. State each risk plainly, describe the options, and track the chosen mitigation until it is complete.\nCommunication with leaders: Act as a primary technical contact for executives and business partners. Explain technical trade-offs in plain language to both technical and non-technical audiences.\nEvaluating new technology: Evaluate new tools and methods against clear criteria, such as pilot scope, success measures, and who will support the technology in production, before recommending adoption.\n\n"},{"text":"Other Job Duties","content":"\n\n
Other duties as assigned by the supervisor or an HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certification, and Skills","content":"\n\n
Education: B.S. or M.S. degree in Computer Science, Engineering, or a related field, or equivalent significant industry experience.\nSoftware engineering experience: 8 or more years of professional software engineering experience in a software product company, building scalable, high-performance systems.\nHealthcare experience: 5 or more years of experience building healthcare software, including handling of PHI under HIPAA.\nHealthcare interoperability: Hands-on experience with HL7 and FHIR in production systems.\nProgramming languages: Strong production experience with C# and the .NET platform. Working knowledge of at least one other language, such as Python or Java.\nCloud architecture: Experience designing, building, and operating software as a service (SaaS) on AWS or a similar cloud, using microservices, containers (such as Docker and Kubernetes), and serverless services.\nDatabases: Solid understanding of relational databases (SQL Server, PostgreSQL) and NoSQL databases, including diagnosing performance problems.\nSecurity: Experience building applications that meet HIPAA requirements, with knowledge of identity and access management, encryption, audit logging, and OWASP secure coding practices.\nTechnical leadership: Record of leading technical work across more than one team without formal authority, and of mentoring engineers.\nDelivery practices: Experience with Agile methods, continuous integration and continuous delivery (CI/CD), and DevOps practices.\nProblem solving: Strong analytical skills and a record of delivering practical solutions.\nCommunication: Clear written and spoken communication, including the ability to explain complex technical topics to technical and non-technical audiences.\n\n"},{"text":"Preferred Qualifications","content":"\n\n
X12 EDI: Experience with X12 EDI transactions such as eligibility, claims (837), and remittance (835).\nLegacy modernization: Experience modernizing a legacy enterprise web application into modern services without a full rewrite.\nFront-end development: Experience with TypeScript and Angular, or a similar framework, at enterprise scale.\nEvent-driven systems: Experience operating systems that communicate through messages or events, including change data capture (CDC).\nAccessibility: Experience delivering software that meets Web Content Accessibility Guidelines (WCAG) in an enterprise application.\nAI coding tools: Practical experience using AI coding tools, and the ability to describe the guardrails you use.\nHome care domain: Knowledge of Medicaid, home and community-based services, or electronic visit verification (EVV).\n\n"}],"text":"Principal Software Engineer","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was created to build a complete, end-to-end homecare solution that helps people who are aging or have disabilities live well in their homes and communities. Our employees work to transform healthcare by building one homecare platform that connects patients, personal care providers, managed care organizations, and states.
\n
\n
The Principal Software Engineer is a senior, hands-on technical leader who sets technical direction for one or more engineering teams. This role does not manage people. It leads through technical expertise, clear written decisions, and working directly with engineers.
\n
\n
The role guides the design of API-first software and healthcare data exchange solutions that run on Amazon Web Services (AWS). The Principal Software Engineer is accountable for the technical quality of the software its teams produce: performance, reliability, scalability, security, and accessibility. Our engineering organization includes employees and contract engineers, so this role also defines and maintains clear standards, templates, and review practices that help every engineer deliver consistent work.
\n
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
This position is open for candidates who are located within the EST or CST time zones within the US only.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was created to build a complete, end-to-end homecare solution that helps people who are aging or have disabilities live well in their homes and communities. Our employees work to transform healthcare by building one homecare platform that connects patients, personal care providers, managed care organizations, and states. \nThe Principal Software Engineer is a senior, hands-on technical leader who sets technical direction for one or more engineering teams. This role does not manage people. It leads through technical expertise, clear written decisions, and working directly with engineers. \nThe role guides the design of API-first software and healthcare data exchange solutions that run on Amazon Web Services (AWS). The Principal Software Engineer is accountable for the technical quality of the software its teams produce: performance, reliability, scalability, security, and accessibility. Our engineering organization includes employees and contract engineers, so this role also defines and maintains clear standards, templates, and review practices that help every engineer deliver consistent work. \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. \nThis position is open for candidates who are located within the EST or CST time zones within the US only.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/094743d3-2933-43d3-affd-5859f8f4d068","applyUrl":"https://jobs.lever.co/hhaexchange/094743d3-2933-43d3-affd-5859f8f4d068/apply"},{"additionalPlain":"","additional":"\n
The base salary range for this US-based, full-time, and exempt position is $165,000-180,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\n
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\n
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
The Principal Software Engineer will play a critical role in the design, development, and evolution of our customer-facing analytics, ML, and AI applications and data platforms. As a key leader of our engineering team, you will collaborate with cross-functional teams to guide the technical strategy, deliver scalable, secure, and high-performance solutions. You will also mentor junior engineers, provide technical oversight, and ensure the team is aligned with the overall strategic vision.You are responsible for ensuring that all software developed by one or more teams at HHA meets our standards for quality, performance, scalability, availability and security by working alongside team members to develop innovative solutions to customer problems.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
\n
\n\n
Hands-on Development: Contribute directly to the development of key platform features and components as an individual contributor, ensuring alignment with overall project goals.\nLeadership in Design: Lead the end-to-end design and development of advanced healthcare analytics products, ensuring they are insightful, intuitive, scalable, reliable, secure, and high-performing.\nArchitect Healthcare Analytics Solutions: Architect and implement modern analytics, ML and AI applications that support mission-critical business decision-making, workflows and customer experiences.\nTeam Enablement and Prioritization: Clearly communicate priorities and expectations to the team, ensuring they have the support and resources to complete their work effectively.\nQuality Ownership: Take full ownership of the quality of all team-delivered features, ensuring they meet both functional and non-functional requirements with well-thought-out designs.\nDrive Architectural Innovation: Identify gaps or areas for improvement in existing patterns. Promote a culture of experimentation and innovation by encouraging the exploration of new technologies, tools, and methodologies that can drive competitive advantages.\nStakeholder Engagement: Act as the primary technical liaison for executive stakeholders, ensuring clear communication and alignment between engineering and business strategies.\nRisk Management: Identify potential technical risks early in the development lifecycle and implement strategies to mitigate them, ensuring that projects remain on track and within scope.\nCross-Functional Collaboration: Partner with Product Managers, Product Owners, and other stakeholders to define project scope, assess feasibility, and translate business needs into robust technical solutions.\nTechnical Mentorship: Act as a senior technical resource, providing guidance, mentorship, and leadership to engineering teams, cultivating a culture of innovation, accountability, and excellence.\nStay Ahead of Industry Trends: Continuously monitor emerging healthcare technologies and trends, recommending cutting-edge solutions to maintain a competitive edge.\n\n"},{"text":"Other Job Duties","content":"\n\n
Other duties as assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n\n
B.S. or M.S. degree in Computer Science, Engineering, Data Science, or similar field, or a related field, or equivalent significant industry experience.\n8+ years of experience in software engineering and/or data engineering within a software product company, with a focus on developing insightful, scalable, high-performance analytics applications and systems.\nExtensive experience architecting, building and delivering complex, high-performance SaaS solutions deployed in cloud environments (AWS or similar) using microservices and serverless architectures.\n5+ years of hands-on experience in the healthcare industry, particularly in developing products for healthcare analytics products.\n5+ years of experience architecting and delivering applications with significant responsibility across both frontend, backend and data platform development.\nProficient in modern programming languages such as Java, C#, and Python (preferred), with experience in building and maintaining high volume production-grade solutions.\nSolid understanding of database systems and data warehouses: relational (SQL Server, PostgreSQL), NoSQL, Snowflake and Redshift.\nProven expertise in modern frontend frameworks such as React, Angular, Vue.js, or similar technologies.\nHands-on experience with data analytics, AI/ML integrations, generative AI, LLMs, agentic workflows, and AI-assisted software development tools.\nProven leadership skills with experience mentoring and guiding engineering teams, fostering a culture of excellence and collaboration.\nExperience with Agile methodologies and DevOps practices.\nStrong analytical and problem-solving skills with a track record of delivering innovative, practical solutions.\nExcellent verbal and written communication skills, with the ability to articulate complex technical concepts clearly to both technical and non-technical stakeholders.\n\n"}],"text":"Principal Software Engineer","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
The Principal Software Engineer will play a critical role in the design, development, and evolution of our customer-facing analytics, ML, and AI applications and data platforms. As a key leader of our engineering team, you will collaborate with cross-functional teams to guide the technical strategy, deliver scalable, secure, and high-performance solutions. You will also mentor junior engineers, provide technical oversight, and ensure the team is aligned with the overall strategic vision.You are responsible for ensuring that all software developed by one or more teams at HHA meets our standards for quality, performance, scalability, availability and security by working alongside team members to develop innovative solutions to customer problems.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
\n
\n
The base salary range for this US-based, full-time, and exempt position is $90,000-105,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\n
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\n
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
As a Solution Delivery Engineer, you are responsible for successful design, integration, configuration, and delivery of technical solutions to customers. You will deploy new & existing capabilities and solutions to providers, payers, states, and partners, to facilitate seamless data exchange across the homecare ecosystem delivering the right information to the right people at the right time to drive differentiated clinical and financial outcomes. You will be responsible for establishing project plans, communicating status updates, developing and testing the solution, as well as troubleshooting and solution iteration throughout the project lifecycle. The Solution Delivery Engineer plays a crucial role in ensuring that technical solutions meet client expectations and drive improved performance. The ideal candidate will have a strong background in healthcare and/or Medicaid homecare, revenue cycle operations, and standard interoperability data exchange formats (e.g., X12, HL7, APIs).
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
\n
\n\n
Collaborate with Solution Architects, Product, & Engineering to deliver technical solutions to providers, payers, states, and partners\nDesigning and deploying solutions in customer environments, ensuring they function correctly and meet performance standards\nConduct tests to ensure that the solution works as intended and troubleshooting any issues that arise\nCreate detailed documentation for the solutions, including user guides and technical specifications if necessary\nCollaborate with cross-functional teams, including Sales, Implementation, CSM, Product, Engineering and Technical Customer Care to ensure successful delivery and ongoing performance \nIdentify opportunities for process improvement to increase throughput and enhance quality\n\n"},{"text":"Other Job Duties","content":"\n\n
Other duties as assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n\n
Bachelor’s degree or equivalent experience\n2+ years’ experience with complex customer implementations & system integration\nExcellent verbal, written and interpersonal communication skills\nHighly engaging and collaborative style in working cross-functionally\nStrong technical & project management acumen with the ability to drive operational excellence through partnerships with cross-functional teams\nStrong troubleshooting skills; be able to quickly analyze and resolve issues\nDetail oriented, ensuring that all aspects of the solution are thoroughly checked and meet quality standards\nAbility to work well in a team environment and contribute to collective goals.\nAdept at prioritizing tasks and managing multiple projects simultaneously.\nThinks creatively, highly driven, and self-motivated\nQuick learner who thrives in a dynamic and fast-paced environment\nStrong writing skills for creating clear documentation\nWillingness to learn new technologies and adapt to changing project requirements.\nExperience with Jira, ticketing supporting system, preferred\nExperience with Healthcare interoperability standards (e.g., X12, HL7, APIs), preferred\nKnowledge of APIs, web services, and integration tools.\nExperience working with State Medicaid Agencies, MCO’s, and Homecare Providers; with experience in a SaaS environment preferred\n\n"}],"text":"Solution Delivery Engineer","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
As a Solution Delivery Engineer, you are responsible for successful design, integration, configuration, and delivery of technical solutions to customers. You will deploy new & existing capabilities and solutions to providers, payers, states, and partners, to facilitate seamless data exchange across the homecare ecosystem delivering the right information to the right people at the right time to drive differentiated clinical and financial outcomes. You will be responsible for establishing project plans, communicating status updates, developing and testing the solution, as well as troubleshooting and solution iteration throughout the project lifecycle. The Solution Delivery Engineer plays a crucial role in ensuring that technical solutions meet client expectations and drive improved performance. The ideal candidate will have a strong background in healthcare and/or Medicaid homecare, revenue cycle operations, and standard interoperability data exchange formats (e.g., X12, HL7, APIs).
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
\n
\n
The base salary range for this US-based, full-time, and exempt position is $125,000-140,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\n
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\n
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
The Sr Database Administrator (DBA) will administrate HHA’s enterprise-wide database environments within our SaaS-based ecosystem. This role focuses on supporting high-availability systems, executing complex disaster recovery (DR) strategies, and managing data replication and retention to support critical business operations.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
\n
\n\n
Maintain complex replication models (e.g., multi-region, real-time) and high-availability solutions like clustering or multi-AZ deployments.\nAct as the subject matter expert for the design, implementation, and maintenance of our primary SQL Server infrastructure, maximizing uptime and reliability.\nMulti-Platform Administration: Support, monitor, and maintain auxiliary database platforms including Oracle Exadata@AWS, AWS Aurora MySQL, and PostgreSQL.\nEnsure data consistency across distributed SaaS environments and hybrid-cloud infrastructures.\nDesign and implement end-to-end Disaster Recovery (DR) strategies, ensuring compliance with Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO).\nParticipate in regular DR exercises, automated failover testing, and demonstration of no-outage resiliency.\nEstablish and enforce automated data retention, archiving, and purging policies aligned with industry compliancy, including healthcare industry requirements.\nImplement and support security measures, including transparent data encryption (TDE), role-based security, and unified auditing.\nLead proactive performance tuning, query optimization, and capacity management for high-volume, transactional SaaS workloads.\nMonitor and analyze advanced performance metrics to identify and resolve resource contention.\nServe as a technical advisor for database modernization roadmaps, transitioning legacy systems to cloud-native or containerized architectures.\nDevelop standards for database schema design, storage structures, and automated deployment pipelines (CI/CD).\nEstablish Standard Operating Procedures for the database operations team, covering routine maintenance, patching, and ticket escalation paths.\nBuild and promote our \"Operations-as-Code\" model, mentoring the team in using tools like Terraform, Ansible, and utilizing CI/CD pipelines to automate repetitive tasks.\n\n"},{"text":"Other Job Duties","content":"\n\n
Other duties as assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n
Education: Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field and applicable experience.
\n
Experience:
\n\n
6+ years in database administration, with at least 4 years within an enterprise SaaS environment.\n
Expertise in Cloud Data Platforms (e.g., AWS RDS/Aurora, Azure SQL, OCI) and relational systems (PostgreSQL, MySQL, Oracle, or SQL Server) in both Cloud and On-Prem environments.\n
Experience with No-SQL solutions (e.g., Redis, Couchbase, MongoDB, Cassandra)\n
Advanced Automation/Scripting skills (Python, Bash, Terraform, or Ansible) for infrastructure-as-code and task automation.\n
Proven experience with Large-Scale Data Migration and zero-downtime upgrades.\n\n
Skills:
\n\n
Ability to lead a \"War Room\" during critical outages, collaborating with opertaion staff,between operations staff and executive stakeholders;\n
Collaborating with distributed or offshore operations teams in a follow-the-sun support model;\n
Analyzing license and hosting agreements from a performance and cost perspective;\n
Strong analytical thinking, complex problem-solving, and the ability to communicate technical strategies to non-technical stakeholders;\n
Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role\n\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
The Sr Database Administrator (DBA) will administrate HHA’s enterprise-wide database environments within our SaaS-based ecosystem. This role focuses on supporting high-availability systems, executing complex disaster recovery (DR) strategies, and managing data replication and retention to support critical business operations.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
\n
\n
The base salary range for this US-based, full-time, and exempt position is $130,000-145,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\n
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\n
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
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We are seeking a Senior Software Engineer to contribute to the design, development, and ongoing enhancement of our caregiver platform. This role requires a strong backend engineer who can build scalable, secure, and reliable solutions, collaborate effectively with cross-functional teams, and help deliver high-quality software products within healthcare domain.
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The ideal candidate combines hands-on technical expertise with a passion for solving complex problems, applying engineering best practices, and continuously improving system performance, security, and maintainability. This individual will contribute to technical design discussions, mentor junior engineers, and help drive the delivery of innovative and compliant healthcare solutions.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
\n
\n\n
Develop, maintain, and enhance backend services, APIs, and integrations supporting caregiver platform capabilities.\nContribute to the design and implementation of scalable, secure, reliable, and high-performing technical solutions.\nParticipate in architecture, design, and code reviews to ensure adherence to engineering standards, security best practices, and quality requirements.\nCollaborate with Product Managers, architects, and other stakeholders to translate business requirements into technical solutions.\nTroubleshoot and resolve complex production issues, perform root cause analysis, and implement preventative improvements.\nContribute to platform modernization initiatives, including cloud-native architectures, microservices, and automation practices.\nImplement secure coding practices and support compliance with healthcare regulations, privacy requirements, and organizational security standards.\nMonitor and optimize system performance, reliability, scalability, and operational health.\nMentor junior engineers and share technical knowledge to promote engineering best practices across the team.\nStay current with emerging technologies, healthcare industry trends, and software engineering best practices to continuously improve platform capabilities.\n\n"},{"text":"Other Job Duties","content":"\n\n
Other duties as assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n
\n- Bachelor's or master's degree in Computer Science, Engineering, or a related field, or equivalent significant industry experience.
\n- 5+ years of professional software engineering experience, with strong expertise in backend application development within a product-focused organization.
\n- Experience designing, building, and delivering large-scale, high-performance, and highly available backend services and distributed systems.
\n- 2+ years of experience in the healthcare domain, with strong understanding of healthcare systems, data privacy, and regulatory compliance requirements.
\n- Strong hands-on experience with cloud platforms (AWS), including microservices, serverless architectures, and cloud-native design patterns.
\n- Proficiency in C#/.NET and Python, with a track record of building and operating high-volume, production-grade API and services.
\n- Solid understanding of data storage technologies, including relational databases (PostgreSQL, SQL Server) and NoSQL systems, with the ability to diagnose and resolve performance and scalability bottlenecks.
\n- Experience with frontend technologies such as Angular is preferred.
\n- Experience with containerization and orchestration technologies such as Docker and Kubernetes.
\n- Strong understanding of application security, identity and access management, and secure coding practices, with experience building compliant systems (HIPAA, OWASP).
\n- Experience using AI-assisted development tools (e.g., Cursor AI, GitHub Copilot) to improve engineering productivity and code quality.
\n- Exposure to AI/ML-enabled solutions, particularly within healthcare or patient-care workflows, is preferred.
\n- Excellent troubleshooting and debugging skills across complex, distributed systems.
\n- Experience working in Agile environments and driving DevOps practices, including CI/CD, observability, and operational excellence.
\n- Demonstrated ability to mentor engineers, participate in design discussions, and promote engineering best practices within the team.
\n- Strong analytical and problem-solving skills, capable of delivering pragmatic, scalable, and innovative solutions.
\n- Excellent verbal and written communication skills, able to clearly articulate complex technical concepts to both technical and non-technical stakeholders.
\n- Curiosity and ownership mindset, with a passion for understanding complex codebases and continuously improving system design and quality.
\n\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
We are seeking a Senior Software Engineer to contribute to the design, development, and ongoing enhancement of our caregiver platform. This role requires a strong backend engineer who can build scalable, secure, and reliable solutions, collaborate effectively with cross-functional teams, and help deliver high-quality software products within healthcare domain.
\n
The ideal candidate combines hands-on technical expertise with a passion for solving complex problems, applying engineering best practices, and continuously improving system performance, security, and maintainability. This individual will contribute to technical design discussions, mentor junior engineers, and help drive the delivery of innovative and compliant healthcare solutions.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
\n
\n
The base salary range for this US-based, full-time, and exempt position is $110,000-125,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\n
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\n
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
Build technology that helps people receive the care they need — where they need it most: at home.
We’re looking for a Senior Software Engineer to help scale our platform, drive feature delivery, and support both legacy modernization and new product growth. You’ll work across our Rails, AWS, and Kubernetes-based stack to power critical workflows that improve lives every day.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
This is a remote opportunity with candidates located within the EST or CST time zones within the United States.
\n
\n
\n- Write clean, scalable, and maintainable code to build software solutions that enable users to access and manage in-home care services.
\n- Design, build, and maintain reliable, high-performance Ruby on Rails services.
\n- Support and enhance existing products and applications, balancing new feature development with legacy system modernization.
\n- Own end-to-end development of features that directly drive revenue and scale the platform.
\n- Optimize database queries and API performance to ensure speed, efficiency, and availability.
\n- Contribute to architectural improvements and participate in technical design discussions.
\n- Participate in a shared on-call rotation to maintain system health, with strong team support.
\n- Continuously improve code quality, testing, and deployment practices.
\n\n
\n\n
Other duties as assigned by supervisor or HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\nTravel 10-25%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n
Required Qualifications:
\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
Build technology that helps people receive the care they need — where they need it most: at home.
We’re looking for a Senior Software Engineer to help scale our platform, drive feature delivery, and support both legacy modernization and new product growth. You’ll work across our Rails, AWS, and Kubernetes-based stack to power critical workflows that improve lives every day.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
This is a remote opportunity with candidates located within the EST or CST time zones within the United States.
\n
\n
The base salary range for this US-based, full-time, and exempt position is $150,000-160,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\n
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\n
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was created to build a complete, end-to-end homecare solution that helps people who are aging or have disabilities live well in their homes and communities. Our employees work to transform healthcare by building one homecare platform that connects patients, personal care providers, managed care organizations, and states.
\n
The Staff Software Engineer is an experienced, hands-on full-stack engineer who leads technical work within one team or one service area. This role does not manage people. It leads through strong engineering, clear design documents, and mentoring.
\n
The engineer designs, builds, tests, and supports features across the application: C# and .NET services and APIs, TypeScript and Angular user interfaces, and relational database work on SQL Server and PostgreSQL. The software runs on Amazon Web Services (AWS) and exchanges healthcare data using industry standards. The engineer works in a regulated environment and protects protected health information (PHI) in all of their work.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
This position is open to candidate located only within the EST or CST time zones within the US.
\n
\n\n
Full-stack delivery: Design, build, test, and maintain reliable features across the C#/.NET back end, the TypeScript/Angular front end, and the database.\nTechnical lead for the team's work: Break larger work into smaller tasks, lead the design of features and services in the team's area, and write short design documents that other engineers can review.\nHealthcare data exchange: Build and maintain integrations and transactions that use HL7, FHIR, and X12 EDI, following the company's interoperability and architecture standards.\nLegacy modernization: Contribute to modernizing legacy functionality. Move screens and functions to new services and a new front end, confirm that the new behavior matches the existing behavior by using automated tests, and release changes in small steps.\nCode quality: Write clear, tested code. Review the code of other engineers and give specific, respectful feedback. Help keep code organized, automated, and easy to change.\nPerformance and data: Apply data modeling techniques, review the performance of code and database queries, and make improvements when measurements show a problem.\nSecurity, PHI, and accessibility: Apply secure coding practices, protect PHI, follow HIPAA requirements, and build user interfaces that meet Web Content Accessibility Guidelines (WCAG).\nProduction support: Investigate and resolve defects and incidents in the services the team owns, and document the cause and the fix.\nAI-assisted development: Use AI coding tools responsibly. Review and test all AI-generated code before it is merged, and never enter PHI or other protected data into tools that the company has not approved.\nMentorship: Coach less experienced engineers through code reviews, pairing, and design discussions.\nCollaboration: Work with Product Managers, Product Owners, Quality Assurance, and other engineers to clarify requirements, estimate work, and report progress and risks clearly.\nStandards: Follow the team and company engineering standards, and propose improvements when a standard does not work well in practice.\n\n"},{"text":"Other Job Duties","content":"\n\n
Other duties as assigned by the supervisor or an HHAeXchange leader.\n\n"},{"text":"Travel Requirements","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n\n
Education: Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent industry experience.\nSoftware engineering experience: 6 or more years of professional software engineering experience building and supporting production applications.\nHealthcare experience: 3 or more years of experience building healthcare software, including working with PHI under HIPAA.\nBack-end development: Strong production experience with C# and the .NET platform, including building REST APIs.\nFront-end development: Experience with JavaScript or TypeScript and a modern framework such as Angular.\nDatabases: Experience with SQL Server or PostgreSQL, including data modeling, writing queries, and improving query performance.\nCloud: Working experience with AWS or a similar cloud platform.\nEngineering practices: Experience with Git, automated testing, code review, and continuous integration and continuous delivery (CI/CD) tools.\nSecure development: Knowledge of secure coding practices and of how to handle sensitive data.\nCommunication: Clear written and spoken communication.\nWorking style: Ability to plan and organize your own work, to work with several teams, and to adapt when priorities change.\n\n"},{"text":"Preferred Qualifications","content":"\n\n
Education: Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent industry experience.\nSoftware engineering experience: 6 or more years of professional software engineering experience building and supporting production applications.\nHealthcare experience: 3 or more years of experience building healthcare software, including working with PHI under HIPAA.\nBack-end development: Strong production experience with C# and the .NET platform, including building REST APIs.\nFront-end development: Experience with JavaScript or TypeScript and a modern framework such as Angular.\nDatabases: Experience with SQL Server or PostgreSQL, including data modeling, writing queries, and improving query performance.\nCloud: Working experience with AWS or a similar cloud platform.\nEngineering practices: Experience with Git, automated testing, code review, and continuous integration and continuous delivery (CI/CD) tools.\nSecure development: Knowledge of secure coding practices and of how to handle sensitive data.\nCommunication: Clear written and spoken communication.\nWorking style: Ability to plan and organize your own work, to work with several teams, and to adapt when priorities change.\n\n"}],"text":"Staff Software Engineer","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was created to build a complete, end-to-end homecare solution that helps people who are aging or have disabilities live well in their homes and communities. Our employees work to transform healthcare by building one homecare platform that connects patients, personal care providers, managed care organizations, and states.
\n
The Staff Software Engineer is an experienced, hands-on full-stack engineer who leads technical work within one team or one service area. This role does not manage people. It leads through strong engineering, clear design documents, and mentoring.
\n
The engineer designs, builds, tests, and supports features across the application: C# and .NET services and APIs, TypeScript and Angular user interfaces, and relational database work on SQL Server and PostgreSQL. The software runs on Amazon Web Services (AWS) and exchanges healthcare data using industry standards. The engineer works in a regulated environment and protects protected health information (PHI) in all of their work.
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
This position is open to candidate located only within the EST or CST time zones within the US.
\n
\n
The base salary range for this US-based, full-time, and exempt position is $155,000 - $170,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\n
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\n
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
\n
\n
","categories":{"commitment":"Full Time","department":"Technical Support","location":"Greater Minneapolis-St. Paul Area","team":"Technical Customer Care","allLocations":["Greater Minneapolis-St. Paul Area"]},"createdAt":1791466781091,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.\nThis Bloomington, MN office-based role is a senior leadership position responsible for directing and leading HHAeXchange’s Tier 1 Technical Customer Care organization. The Director oversees a high-volume, multi-channel contact center that provides product support to new and existing Home Health Agency customers. This role ensures exceptional customer experience through operational excellence and strong cross-functional alignment.\nThe Director leads and develops high-performing Tier 1 teams, overseeing escalation frameworks and enabling leaders to resolve complex technical issues effectively while driving process and technology optimization that supports timely and accurate resolution of complex software issues. Success in this position requires experience leading a technical call center, familiarity with healthcare software environments, strong understanding of technical troubleshooting environments, and the ability to guide both strategy and day-to-day operations in a fast-paced environment.\nThis is an on-site position based out of our Bloomington, MN office, with an on-site presence required 5 days per week.\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\nThis Bloomington, MN office-based role is a senior leadership position responsible for directing and leading HHAeXchange’s Tier 1 Technical Customer Care organization. The Director oversees a high-volume, multi-channel contact center that provides product support to new and existing Home Health Agency customers. This role ensures exceptional customer experience through operational excellence and strong cross-functional alignment.
\nThe Director leads and develops high-performing Tier 1 teams, overseeing escalation frameworks and enabling leaders to resolve complex technical issues effectively while driving process and technology optimization that supports timely and accurate resolution of complex software issues. Success in this position requires experience leading a technical call center, familiarity with healthcare software environments, strong understanding of technical troubleshooting environments, and the ability to guide both strategy and day-to-day operations in a fast-paced environment.
\nThis is an on-site position based out of our Bloomington, MN office, with an on-site presence required 5 days per week.
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","id":"8279fb3e-090d-4de2-8601-792c51292e25","lists":[{"text":"Essential Job Duties ","content":"\n- Oversee and lead the Tier 1 Technical Customer Care organization in the Bloomington, MN contact center, guiding both daily operational performance and long-term strategic direction.
\n- Ensure consistent, documented application of QA standards and performance expectations, including CSAT, SLA, and ASA across all teams to support fairness, defensibility, and performance integrity.
\n- Develop and execute a support strategy that drives operational excellence through clear KPIs, strong QA practices, and consistent documentation.
\n- Drive process and technology optimization initiatives that enhance efficiency, quality, and customer experience.
\n- Execute and operationalize the defined Technical Customer Care strategy, ensuring alignment between performance standards, staffing models, and customer experience outcomes.
\n- Operationalize AI-enabled service tools and workflows to improve efficiency, service quality, and performance consistency.
\n- Own overall contact center performance outcomes, holding managers accountable for queue health, backlog management, and resolution standards.
\n- Provide escalation oversight by guiding teams through complex issues and strengthening decision-making through coaching and leadership support.
\n- Partner with Workforce Management to ensure staffing models, scheduling strategies, and coverage plans support service level commitments across all channels.
\n- Serve as the executive escalation point for complex or high-visibility provider issues.
\n- Partner with Product, Engineering, Sales, and other departments to align operational needs with broader business objectives.
\n- Leverage advanced performance analytics to assess operational health, uncover emerging trends, and guide strategic decisions that elevate service quality, efficiency, and customer experience.
\n- Drive cross-functional alignment that resolves obstacles and ensures teams remain focused on shared goals and outcomes.
\n- Ensure operational processes and leadership oversight enable timely and effective resolution of client issues.
\n- Maintain compliance with organizational policies, accessibility standards, and healthcare industry requirements.
\n- Provide coaching, performance feedback, and career development opportunities that support employee growth and leadership development.
\n
"},{"text":"Other Job Duties ","content":"\nOther duties as assigned by supervisor or HHA exchange leader.\n"},{"text":"Travel Requirements. ","content":"\n\nTravel 10-25%, including overnight travel
\n\n\n
"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n- 10+ years of leadership experience in high-volume contact center or technical support environments, preferably within healthcare technology or a similar regulated industry.
\n- Minimum 5 years managing teams that support customers using complex software products in a SaaS environment, with a proven track record of driving performance, quality, and customer satisfaction.
\n- Extensive experience leading multi-channel call center operations, including phone, ticket, chat, and escalation workflows.
\n- Experience with healthcare software platforms, ideally including HHAeXchange applications and support processes, as well as tools such as Salesforce Service Cloud and Jira.
\n- Strong proficiency with Microsoft Windows environments and remote troubleshooting tools.
\n- Understanding of AI-enabled call center technologies such as virtual assistants and agent-assist tools and how they support deflection, efficiency, and improved customer experience.
\n- Strong organizational, project management, and multitasking abilities with a track record of managing shifting priorities in fast-paced environments.
\n- A proactive, solution-oriented mindset with enthusiasm, resilience, and a strong commitment to delivering exceptional customer service.\\Demonstrated ability to work independently while fostering a collaborative, team-oriented culture.
\n
"}],"text":"Director, Technical Customer Care","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\nThis Bloomington, MN office-based role is a senior leadership position responsible for directing and leading HHAeXchange’s Tier 1 Technical Customer Care organization. The Director oversees a high-volume, multi-channel contact center that provides product support to new and existing Home Health Agency customers. This role ensures exceptional customer experience through operational excellence and strong cross-functional alignment.
\nThe Director leads and develops high-performing Tier 1 teams, overseeing escalation frameworks and enabling leaders to resolve complex technical issues effectively while driving process and technology optimization that supports timely and accurate resolution of complex software issues. Success in this position requires experience leading a technical call center, familiarity with healthcare software environments, strong understanding of technical troubleshooting environments, and the ability to guide both strategy and day-to-day operations in a fast-paced environment.
\nThis is an on-site position based out of our Bloomington, MN office, with an on-site presence required 5 days per week.
\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.\nThis Bloomington, MN office-based role is a senior leadership position responsible for directing and leading HHAeXchange’s Tier 1 Technical Customer Care organization. The Director oversees a high-volume, multi-channel contact center that provides product support to new and existing Home Health Agency customers. This role ensures exceptional customer experience through operational excellence and strong cross-functional alignment.\nThe Director leads and develops high-performing Tier 1 teams, overseeing escalation frameworks and enabling leaders to resolve complex technical issues effectively while driving process and technology optimization that supports timely and accurate resolution of complex software issues. Success in this position requires experience leading a technical call center, familiarity with healthcare software environments, strong understanding of technical troubleshooting environments, and the ability to guide both strategy and day-to-day operations in a fast-paced environment.\nThis is an on-site position based out of our Bloomington, MN office, with an on-site presence required 5 days per week.\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n","hostedUrl":"https://jobs.lever.co/hhaexchange/8279fb3e-090d-4de2-8601-792c51292e25","applyUrl":"https://jobs.lever.co/hhaexchange/8279fb3e-090d-4de2-8601-792c51292e25/apply"},{"additionalPlain":"The base salary range for this US-based, full-time, and exempt position is $75,000-$80,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.\n \nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.\n \nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.\n","additional":"The base salary range for this US-based, full-time, and exempt position is $75,000-$80,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
\n
\nThis is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
\n
\nHHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
","categories":{"commitment":"Full Time","department":"Technical Support","location":"Minneapolis, Minnesota","team":"Technical Customer Care","allLocations":["Minneapolis, Minnesota"]},"createdAt":1773420019558,"descriptionPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nThe Supervisor, Technical Customer Care will lead, coach, and mentor Technical Customer Care representatives to ensure enhanced performance, growth, and development. This supervisory role must have strong communication skills and deliver SLA performance while driving the company core values. This is a front-line leadership position where you will directly manage 12-15 Technical Support staff\n \nThis is an on-site position based out of our Bloomington, MN office, with an on-site presence required 5 days per week.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n \n","description":"\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\n
The Supervisor, Technical Customer Care will lead, coach, and mentor Technical Customer Care representatives to ensure enhanced performance, growth, and development. This supervisory role must have strong communication skills and deliver SLA performance while driving the company core values. This is a front-line leadership position where you will directly manage 12-15 Technical Support staff
\n
\n
This is an on-site position based out of our Bloomington, MN office, with an on-site presence required 5 days per week.
\n
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
","id":"3e91a459-918d-4fd6-8804-38e35df08e50","lists":[{"text":"Essential Job Duties ","content":"\n\n\n- Lead, coach, and develop Technical Customer Care staff through regular 1:1s, real-time feedback, and targeted performance improvement plans, ensuring individual performance aligns with operational goals.
\n- Communicate clearly and effectively, aligning team members to organizational goals and SLAs.
\n- Own day-to-day operational health of Technical Customer Care, including ticket queue performance, backlog levels, SLA adherence, and real-time workload balancing across the team.
\n- Serve as the primary escalation owner, accountable for triage, communication, and resolution of complex or high-impact customer issues.
\n- Monitor, analyze, and report on operational performance metrics (queue health, backlog trends, escalation rates, SLA compliance), identifying risks and implementing corrective action plans.
\n- Adhere and enforce established policies and protocols ensuring alignment of goals and guidelines.
\n- Deliver performance evaluations and manage corrective action processes, ensuring consistency, fairness, and alignment with company policy.
\n- Work with Quality Assurance to understand technical support representative opportunities for improvement and address through on-going coaching and performance development.
\n- Maintains familiarity, expertise, and certifications with all product offerings, relevant industry knowledge, and customer personas.
\n- Ability to remain calm, composed, and articulate when dealing with tough employee and customer situations
\n- Monitor and evaluate departmental performance, identifying areas for improvement and growth.
\n- Collaborate with senior leadership to define key success metric and drive department-wide performance.
\n- Oversee the execution of high-level initiatives while keeping an eye on long-term organizational impact.
\n- Ensure effective resource allocation, balancing immediate needs with overall company goals.
\n- Develop and implement long-term strategic team goals in alignment with overall company goals.
\n- Foster a culture of innovation, continuous improvement, and collaboration within the team.
\n\n\n
"},{"text":"Other Job Duties ","content":"\nOther duties as assigned by supervisor or HHAeXchange leader.\n"},{"text":"Travel Requirements. ","content":"\nTravel up to 10%, including overnight travel\n"},{"text":"Required Education, Experience, Certifications and Skills","content":"\n\n\n- 3+ years of experience in managing a technical customer care team.
\n- Excellent customer service, communication skills and proficiency in Salesforce.
\n- Strong organizational skills and ability to manage priorities and workflow.
\n- Detail oriented with strong technical skills.
\n- Demonstrated team building and leadership skills.
\n- Ability to balance department efficiency and excellent customer service.
\n- Leadership abilities to lead and motivate a team towards shared goals.
\n- Proven interpersonal, collaborative, and relationship building skills.
\n- Passionate about customer service and delivering value to customers.
\n- Ability to work assigned shifts including Saturday or Sunday.
\n- Experience with SMB / non-tech savvy personas a plus.
\n- Experience supporting software that offers a freemium platform a plus.
\n\n\n
"}],"text":"Supervisor, Technical Customer Care","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"\n
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
\n
\n
The Supervisor, Technical Customer Care will lead, coach, and mentor Technical Customer Care representatives to ensure enhanced performance, growth, and development. This supervisory role must have strong communication skills and deliver SLA performance while driving the company core values. This is a front-line leadership position where you will directly manage 12-15 Technical Support staff
\n
\n
This is an on-site position based out of our Bloomington, MN office, with an on-site presence required 5 days per week.
\n
\n
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
\n
","descriptionBodyPlain":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. \n \nThe Supervisor, Technical Customer Care will lead, coach, and mentor Technical Customer Care representatives to ensure enhanced performance, growth, and development. This supervisory role must have strong communication skills and deliver SLA performance while driving the company core values. This is a front-line leadership position where you will directly manage 12-15 Technical Support staff\n \nThis is an on-site position based out of our Bloomington, MN office, with an on-site presence required 5 days per week.\n \nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n \n","hostedUrl":"https://jobs.lever.co/hhaexchange/3e91a459-918d-4fd6-8804-38e35df08e50","applyUrl":"https://jobs.lever.co/hhaexchange/3e91a459-918d-4fd6-8804-38e35df08e50/apply"}]}]