[{"title":"Customer Success","postings":[{"additionalPlain":"About HappyCo\nFounded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform.\n \nWe’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities!  \n \nWhen customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!\n \nOur HappyCo Culture & Values\nHappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page! \n \nHappyCo’s culture is driven by our core values of Make Happiness, Better Together, Get Good Sh*t Done, Customer Obsessed and Kaizen - sounds great, right, but what does this mean for you? \n \nWe believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.\n \nA note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes\n \nA note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co\n","additional":"
About HappyCo
\n
Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform.
\n
 
\n
We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities! 
\n
 
\n
When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!
\n
 
\n
Our HappyCo Culture & Values
\n
HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page! 
\n
 
\n
HappyCo’s culture is driven by our core values of Make Happiness, Better Together, Get Good Sh*t Done, Customer Obsessed and Kaizen - sounds great, right, but what does this mean for you? 
\n
 
\n
We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
\n
 
\n
A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes
\n
 
\n
A note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co
","categories":{"commitment":"Full-Time","location":"New York City","team":"Customer Success","allLocations":["New York City"]},"createdAt":1787778274103,"descriptionPlain":"HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! \n \n \n\n\nAbout the Role\nHappyCo partners with leading integration providers to deliver property management and resident-experience technology — including Happy Property and Happy Force — to shared customers. Today, those customers are primarily multifamily operators, with a growing opportunity to support single-family homeowners.\nAs this strategic partnership scales, our shared customers need a consistent, on-the-ground point of contact who can make the two companies feel like one unified platform rather than a collection of separate tools. We’re hiring a Customer Experience Manager (CXM) to be that person.\nIn this role, you’ll be based primarily in New York and work in person from our partner’s office. You’ll bring strong customer experience and account ownership skills to launch, support, and grow mutual customers from the customer’s perspective.\nThis is a full-time, dedicated role — not a rotational or fractional assignment — reflecting how central this partnership is to HappyCo’s growth.\nResponsibilities\nServe as HappyCo’s embedded CXM at our partner’s NYC office, working alongside their team as a consistent and trusted presence.\nLaunch and support mutual customers end to end, from onboarding new properties onto HappyCo’s platform through the partner relationship to owning their ongoing success.\nCreate a seamless customer experience that feels like one coordinated solution, not separate point products.\nResolve day-to-day customer issues in real time whenever possible, reducing handoffs and delays.\nJoin customer and partner calls as the face of HappyCo in the relationship.\nPartner with HappyCo’s Engineering and Product teams on customer-facing integration work, including single sign-on, co-branded and deep-linked pages, and emerging AI-driven experiences for property operators and residents.\nTranslate field feedback into clear requirements, risks, and opportunities for internal teams.\nSupport the homeowner subscription line as it grows, including coordination with call-center support on emergency response and technician scheduling.\nEscalate risks and opportunities to HappyCo leadership with the urgency and clarity this high-visibility partnership requires.\nWhat You'll Need\nStrong CXM or customer success experience, including full-cycle launch and lifecycle ownership for customer accounts.\nExperience working beyond transactional support or customer service, with ownership of customer outcomes and long-term success.\nAbility to work in person from our partner’s New York City office. This is an in-office role, not a remote role or occasional travel assignment.\nComfort operating with autonomy in a fast-paced, sometimes non-standard environment.\nTechnical fluency to speak credibly about integrations, single sign-on, and AI-driven tooling with technical partner teams.\nStrong judgment and communication skills, with the ability to represent HappyCo directly to a fast-moving, high-visibility partner and its executives.\nNice to Have\nExperience in multifamily property management, proptech, or resident-experience platforms.\nFamiliarity with SSO/identity concepts, AI agents, or MCP-style integrations.\nExperience working in an embedded partner, strategic account, or co-sell environment.\nKeys to Optimum Happiness at HappyCo\nThrives in ambiguity and proactively creates clarity\nFocuses on long-term impact over quick wins\nEnables others through systems, not mandates\nUses technology and AI to empower people and simplify complexity\nEmbraces the challenges and rewards of growing in a scaleup environment\n","description":"
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! 
\n
 
\n
 

\n

About the Role

\n

HappyCo partners with leading integration providers to deliver property management and resident-experience technology — including Happy Property and Happy Force — to shared customers. Today, those customers are primarily multifamily operators, with a growing opportunity to support single-family homeowners.

\n

As this strategic partnership scales, our shared customers need a consistent, on-the-ground point of contact who can make the two companies feel like one unified platform rather than a collection of separate tools. We’re hiring a Customer Experience Manager (CXM) to be that person.

\n

In this role, you’ll be based primarily in New York and work in person from our partner’s office. You’ll bring strong customer experience and account ownership skills to launch, support, and grow mutual customers from the customer’s perspective.

\n

This is a full-time, dedicated role — not a rotational or fractional assignment — reflecting how central this partnership is to HappyCo’s growth.

\n

Responsibilities

\n\n

What You'll Need

\n\n

Nice to Have

\n\n

Keys to Optimum Happiness at HappyCo

\n\n
","id":"6c940fb8-9809-4b77-9207-07de545180eb","lists":[{"text":"Compensation","content":"
The base salary range for this position is $90,000 - $120,000 USD per year. Where you land in that range depends on your experience and skills. We'll discuss compensation openly throughout the interview process.
"}],"text":"Customer Experience Manager","country":"US","workplaceType":"onsite","opening":"
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! 
\n
 
\n
 
","openingPlain":"HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! \n \n \n","descriptionBody":"
\n

About the Role

\n

HappyCo partners with leading integration providers to deliver property management and resident-experience technology — including Happy Property and Happy Force — to shared customers. Today, those customers are primarily multifamily operators, with a growing opportunity to support single-family homeowners.

\n

As this strategic partnership scales, our shared customers need a consistent, on-the-ground point of contact who can make the two companies feel like one unified platform rather than a collection of separate tools. We’re hiring a Customer Experience Manager (CXM) to be that person.

\n

In this role, you’ll be based primarily in New York and work in person from our partner’s office. You’ll bring strong customer experience and account ownership skills to launch, support, and grow mutual customers from the customer’s perspective.

\n

This is a full-time, dedicated role — not a rotational or fractional assignment — reflecting how central this partnership is to HappyCo’s growth.

\n

Responsibilities

\n\n

What You'll Need

\n\n

Nice to Have

\n\n

Keys to Optimum Happiness at HappyCo

\n\n
","descriptionBodyPlain":"About the Role\nHappyCo partners with leading integration providers to deliver property management and resident-experience technology — including Happy Property and Happy Force — to shared customers. Today, those customers are primarily multifamily operators, with a growing opportunity to support single-family homeowners.\nAs this strategic partnership scales, our shared customers need a consistent, on-the-ground point of contact who can make the two companies feel like one unified platform rather than a collection of separate tools. We’re hiring a Customer Experience Manager (CXM) to be that person.\nIn this role, you’ll be based primarily in New York and work in person from our partner’s office. You’ll bring strong customer experience and account ownership skills to launch, support, and grow mutual customers from the customer’s perspective.\nThis is a full-time, dedicated role — not a rotational or fractional assignment — reflecting how central this partnership is to HappyCo’s growth.\nResponsibilities\nServe as HappyCo’s embedded CXM at our partner’s NYC office, working alongside their team as a consistent and trusted presence.\nLaunch and support mutual customers end to end, from onboarding new properties onto HappyCo’s platform through the partner relationship to owning their ongoing success.\nCreate a seamless customer experience that feels like one coordinated solution, not separate point products.\nResolve day-to-day customer issues in real time whenever possible, reducing handoffs and delays.\nJoin customer and partner calls as the face of HappyCo in the relationship.\nPartner with HappyCo’s Engineering and Product teams on customer-facing integration work, including single sign-on, co-branded and deep-linked pages, and emerging AI-driven experiences for property operators and residents.\nTranslate field feedback into clear requirements, risks, and opportunities for internal teams.\nSupport the homeowner subscription line as it grows, including coordination with call-center support on emergency response and technician scheduling.\nEscalate risks and opportunities to HappyCo leadership with the urgency and clarity this high-visibility partnership requires.\nWhat You'll Need\nStrong CXM or customer success experience, including full-cycle launch and lifecycle ownership for customer accounts.\nExperience working beyond transactional support or customer service, with ownership of customer outcomes and long-term success.\nAbility to work in person from our partner’s New York City office. This is an in-office role, not a remote role or occasional travel assignment.\nComfort operating with autonomy in a fast-paced, sometimes non-standard environment.\nTechnical fluency to speak credibly about integrations, single sign-on, and AI-driven tooling with technical partner teams.\nStrong judgment and communication skills, with the ability to represent HappyCo directly to a fast-moving, high-visibility partner and its executives.\nNice to Have\nExperience in multifamily property management, proptech, or resident-experience platforms.\nFamiliarity with SSO/identity concepts, AI agents, or MCP-style integrations.\nExperience working in an embedded partner, strategic account, or co-sell environment.\nKeys to Optimum Happiness at HappyCo\nThrives in ambiguity and proactively creates clarity\nFocuses on long-term impact over quick wins\nEnables others through systems, not mandates\nUses technology and AI to empower people and simplify complexity\nEmbraces the challenges and rewards of growing in a scaleup environment\n","hostedUrl":"https://jobs.lever.co/happyco/6c940fb8-9809-4b77-9207-07de545180eb","applyUrl":"https://jobs.lever.co/happyco/6c940fb8-9809-4b77-9207-07de545180eb/apply"},{"additionalPlain":"About HappyCo \nFounded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform. \n \nWe’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders, and everything in between. Together, we’re turning our passions into happier communities!  \n \nWhen customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!\n \nOur HappyCo Culture\nHappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us to do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our careers page! \n \nWe Offer:\n- Work from anywhere supported by a flexible company culture\n- Opportunity to work for one of the fastest-growing technology companies in the PropTech industry\n- Unlimited vacation time\n- Generous paid parental leave\n- Competitive and equitable pay\n- Monthly stipends to support Wellness and Home Office expenses\n \nFind out more about our US Employee Benefits here!\n \nWe believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.\n \nA note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes, and HappyCo is not responsible for any fees related to unsolicited resumes.\n \nA note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co\n","additional":"
About HappyCo 
\n
Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform. 
\n
 
\n
We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders, and everything in between. Together, we’re turning our passions into happier communities!  
\n
 
\n
When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!
\n
 
\n
Our HappyCo Culture
\n
HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us to do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our careers page! 
\n
 
\n
We Offer:
\n
- Work from anywhere supported by a flexible company culture
\n
- Opportunity to work for one of the fastest-growing technology companies in the PropTech industry
\n
- Unlimited vacation time
\n
- Generous paid parental leave
\n
- Competitive and equitable pay
\n
- Monthly stipends to support Wellness and Home Office expenses
\n
 
\n
Find out more about our US Employee Benefits here!
\n
 
\n
We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
\n
 
\n
A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes, and HappyCo is not responsible for any fees related to unsolicited resumes.
\n
 
\n
A note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co
","categories":{"commitment":"Full-Time","location":"United States","team":"Customer Success","allLocations":["United States"]},"createdAt":1764004565074,"descriptionPlain":"HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!\n\n\nAbout the Role\nHappyCo is building an AI-first customer experience organization, and the Customer Experience Manager is the role that carries it. This is a full-cycle, single-owner seat for our Mid-Market & Regional segment — operators running 1,000–5,000 multifamily units at >$1,000 MRR — where one person owns the complete customer journey from launch and implementation through adoption, retention, and expansion.\nYou will carry a book of up to 20 accounts. That number works because the scaled and AI-augmented motion does the monitoring, the first-draft reporting, and the early risk detection for you — it raises the floor so your time goes to judgment, relationships, and outcomes. Unlike a traditional CSM who inherits an account post-launch, or a services resource who exits at go-live, the CXM holds continuity across the entire journey: no handoffs, no gaps, no customer falling through the cracks.\nThis is a position on a team where every book is at or near capacity, so the person in this seat owns real accounts early and matters immediately.\n \nWhat You'll Do\nOwn launch and implementation end-to-end — scoping, configuration, training, UAT, go-live, and hypercare — holding project timelines and Gross Time to Launch.\nDevelop and execute Success Plans tied to each customer's stated business goals.\nBuild and maintain multi-threaded relationships across executive sponsors, champions, and day-to-day admins.\nRun the engagement cadence across the full book, including business reviews that carry a usage, ROI, and adoption-gap narrative with a recommended next step.\nMonitor customer health, adoption, and sentiment, and act on risk signals through CTA-driven risk management in Gainsight.\nManage escalations and mitigate churn risk with data-backed, defensible risk assessments.\nPartner with Sales on expansion, whitespace, and renewal strategy, and surface CSQLs. The CXM does not own the renewal or upsell close.\nOwn the launch of any new product or add-on purchased inside your accounts.\nRelay field feedback to Product as clear requirements, risks, and opportunities.\nApply, document, and improve the AI-augmented workflows and scaled plays the Mid-Market coverage model depends on.\n \n","description":"
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!

About the Role

\n
\n

HappyCo is building an AI-first customer experience organization, and the Customer Experience Manager is the role that carries it. This is a full-cycle, single-owner seat for our Mid-Market & Regional segment — operators running 1,000–5,000 multifamily units at >$1,000 MRR — where one person owns the complete customer journey from launch and implementation through adoption, retention, and expansion.

\n

You will carry a book of up to 20 accounts. That number works because the scaled and AI-augmented motion does the monitoring, the first-draft reporting, and the early risk detection for you — it raises the floor so your time goes to judgment, relationships, and outcomes. Unlike a traditional CSM who inherits an account post-launch, or a services resource who exits at go-live, the CXM holds continuity across the entire journey: no handoffs, no gaps, no customer falling through the cracks.

\n

This is a position on a team where every book is at or near capacity, so the person in this seat owns real accounts early and matters immediately.

\n
\n

 

\n

What You'll Do

\n\n

 

","id":"8ce3ee8a-9bcd-479b-b79b-d246022ad6ad","lists":[{"text":"Required Experience","content":"
\n\n
  • At least 3+ years in Customer Success or Implementation in a B2B SaaS environment
    • \n
  • Demonstrated end-to-end ownership of customer launches or implementations — scoping through hypercare, not a handoff role.
    • \n
  • Demonstrated, real-world application of AI in business workflows: AI-driven health analysis, automated insight generation, predictive risk modeling, or workflow automation for account reviews and renewals. This is non-negotiable — it is the assumption the 20-account book is built on.
    • \n
  • Comfort working with data: dashboards, customer usage metrics, operational KPIs.
    • \n
  • Strong executive communication, with the ability to hold a room of senior operator stakeholders.
    • \n
  • Strong project management across multiple concurrent workstreams.
    • \n
  • Proven ability to manage client relationships with consultative authority.
    • \n
  • High ownership, organization, and the ability to execute independently in a fully remote, US time zone role.
    • \n\n
    "},{"text":"Preferred","content":"
    \n\n
  • PropTech, multifamily, or property operations experience is strongly preferred.
    • \n
  • Gainsight or a comparable customer success platform, specifically CTA-driven risk workflows.
    • \n
  • Product telemetry, usage data, and BI tooling.
    • \n
  • Hands-on with LLMs integrated into live workflows, no-code automation, or data enrichment pipelines.
    • \n
  • Bachelor's degree or equivalent professional experience.
    • \n\n
    \n
    "}],"text":"Customer Experience Manager (CXM) – AI-Forward","country":"US","workplaceType":"remote","opening":"
    HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!
    ","openingPlain":"HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!\n","descriptionBody":"

    About the Role

    \n
    \n

    HappyCo is building an AI-first customer experience organization, and the Customer Experience Manager is the role that carries it. This is a full-cycle, single-owner seat for our Mid-Market & Regional segment — operators running 1,000–5,000 multifamily units at >$1,000 MRR — where one person owns the complete customer journey from launch and implementation through adoption, retention, and expansion.

    \n

    You will carry a book of up to 20 accounts. That number works because the scaled and AI-augmented motion does the monitoring, the first-draft reporting, and the early risk detection for you — it raises the floor so your time goes to judgment, relationships, and outcomes. Unlike a traditional CSM who inherits an account post-launch, or a services resource who exits at go-live, the CXM holds continuity across the entire journey: no handoffs, no gaps, no customer falling through the cracks.

    \n

    This is a position on a team where every book is at or near capacity, so the person in this seat owns real accounts early and matters immediately.

    \n
    \n

     

    \n

    What You'll Do

    \n\n

     

    ","descriptionBodyPlain":"About the Role\nHappyCo is building an AI-first customer experience organization, and the Customer Experience Manager is the role that carries it. This is a full-cycle, single-owner seat for our Mid-Market & Regional segment — operators running 1,000–5,000 multifamily units at >$1,000 MRR — where one person owns the complete customer journey from launch and implementation through adoption, retention, and expansion.\nYou will carry a book of up to 20 accounts. That number works because the scaled and AI-augmented motion does the monitoring, the first-draft reporting, and the early risk detection for you — it raises the floor so your time goes to judgment, relationships, and outcomes. Unlike a traditional CSM who inherits an account post-launch, or a services resource who exits at go-live, the CXM holds continuity across the entire journey: no handoffs, no gaps, no customer falling through the cracks.\nThis is a position on a team where every book is at or near capacity, so the person in this seat owns real accounts early and matters immediately.\n \nWhat You'll Do\nOwn launch and implementation end-to-end — scoping, configuration, training, UAT, go-live, and hypercare — holding project timelines and Gross Time to Launch.\nDevelop and execute Success Plans tied to each customer's stated business goals.\nBuild and maintain multi-threaded relationships across executive sponsors, champions, and day-to-day admins.\nRun the engagement cadence across the full book, including business reviews that carry a usage, ROI, and adoption-gap narrative with a recommended next step.\nMonitor customer health, adoption, and sentiment, and act on risk signals through CTA-driven risk management in Gainsight.\nManage escalations and mitigate churn risk with data-backed, defensible risk assessments.\nPartner with Sales on expansion, whitespace, and renewal strategy, and surface CSQLs. The CXM does not own the renewal or upsell close.\nOwn the launch of any new product or add-on purchased inside your accounts.\nRelay field feedback to Product as clear requirements, risks, and opportunities.\nApply, document, and improve the AI-augmented workflows and scaled plays the Mid-Market coverage model depends on.\n \n","hostedUrl":"https://jobs.lever.co/happyco/8ce3ee8a-9bcd-479b-b79b-d246022ad6ad","applyUrl":"https://jobs.lever.co/happyco/8ce3ee8a-9bcd-479b-b79b-d246022ad6ad/apply"}]},{"title":"General","postings":[{"additionalPlain":"#LI-Remote\n#LI-DNI\n\n\nAbout HappyCo \nFounded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform. \n \nWe’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders, and everything in between. Together, we’re turning our passions into happier communities!  \n \nWhen customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!\n \nOur HappyCo Culture\nHappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us to do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our careers page! \n \nWe Offer:\n- Work from anywhere supported by a flexible company culture\n- Opportunity to work for one of the fastest-growing technology companies in the PropTech industry\n- Unlimited vacation time\n- Generous paid parental leave\n- Competitive and equitable pay\n- Monthly stipends to support Wellness and Home Office expenses\n \nFind out more about our US Employee Benefits here!\n \nWe believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.\n \nA note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes, and HappyCo is not responsible for any fees related to unsolicited resumes.\n \nA note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co\n","additional":"
    #LI-Remote
    #LI-DNI

    About HappyCo 
    \n
    Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform. 
    \n
     
    \n
    We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders, and everything in between. Together, we’re turning our passions into happier communities!  
    \n
     
    \n
    When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!
    \n
     
    \n
    Our HappyCo Culture
    \n
    HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us to do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our careers page! 
    \n
     
    \n
    We Offer:
    \n
    - Work from anywhere supported by a flexible company culture
    \n
    - Opportunity to work for one of the fastest-growing technology companies in the PropTech industry
    \n
    - Unlimited vacation time
    \n
    - Generous paid parental leave
    \n
    - Competitive and equitable pay
    \n
    - Monthly stipends to support Wellness and Home Office expenses
    \n
     
    \n
    Find out more about our US Employee Benefits here!
    \n
     
    \n
    We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
    \n
     
    \n
    A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes, and HappyCo is not responsible for any fees related to unsolicited resumes.
    \n
     
    \n
    A note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co
    ","categories":{"commitment":"Full-Time","location":"Remote (USA)","team":"General","allLocations":["Remote (USA)"]},"createdAt":1640202082128,"descriptionPlain":"HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!\n\n\nWe're delighted you are interested in working with us! \n\nIf you don't see any open roles that match your area of expertise, please apply here. If a new opportunity opens up that matches your skillset, we will contact you at that time. \n\nBest of luck to you in your job search!\n\nPLEASE NOTE: This is largely an unmonitored job post. You will only be contacted if and when your qualifications align with those of a new open position. \n","description":"
    HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!

    We're delighted you are interested in working with us!

    If you don't see any open roles that match your area of expertise, please apply here. If a new opportunity opens up that matches your skillset, we will contact you at that time.

    Best of luck to you in your job search!

    PLEASE NOTE: This is largely an unmonitored job post. You will only be contacted if and when your qualifications align with those of a new open position.
    ","id":"c6af7ba1-8b33-421d-8a44-933807ad67d1","lists":[],"text":"Interest in Future Career Opportunities @ HappyCo","country":"US","workplaceType":"remote","opening":"
    HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!
    ","openingPlain":"HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!\n","descriptionBody":"
    We're delighted you are interested in working with us!

    If you don't see any open roles that match your area of expertise, please apply here. If a new opportunity opens up that matches your skillset, we will contact you at that time.

    Best of luck to you in your job search!

    PLEASE NOTE: This is largely an unmonitored job post. You will only be contacted if and when your qualifications align with those of a new open position.
    ","descriptionBodyPlain":"We're delighted you are interested in working with us! \n\nIf you don't see any open roles that match your area of expertise, please apply here. If a new opportunity opens up that matches your skillset, we will contact you at that time. \n\nBest of luck to you in your job search!\n\nPLEASE NOTE: This is largely an unmonitored job post. You will only be contacted if and when your qualifications align with those of a new open position. \n","hostedUrl":"https://jobs.lever.co/happyco/c6af7ba1-8b33-421d-8a44-933807ad67d1","applyUrl":"https://jobs.lever.co/happyco/c6af7ba1-8b33-421d-8a44-933807ad67d1/apply"}]},{"title":"Happy Force","postings":[{"additionalPlain":" \n \n\n\nAbout HappyCo\nFounded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform.\n \nWe’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities!  \n \nWhen customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!\n \nOur HappyCo Culture & Values\nHappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page! \n \nHappyCo’s culture is driven by our core values of Make Happiness, Better Together, Get Good Sh*t Done, Customer Obsessed and Kaizen - sounds great, right, but what does this mean for you? \n \nWe believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.\n \nA note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes\n \nA note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co\n","additional":"
     
    \n
     

    About HappyCo
    \n
    Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform.
    \n
     
    \n
    We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities! 
    \n
     
    \n
    When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!
    \n
     
    \n
    Our HappyCo Culture & Values
    \n
    HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page! 
    \n
     
    \n
    HappyCo’s culture is driven by our core values of Make Happiness, Better Together, Get Good Sh*t Done, Customer Obsessed and Kaizen - sounds great, right, but what does this mean for you? 
    \n
     
    \n
    We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
    \n
     
    \n
    A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes
    \n
     
    \n
    A note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co
    ","categories":{"location":"United States","team":"Happy Force","allLocations":["United States"]},"createdAt":1711117441692,"descriptionPlain":"HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! \n \n \n\n\nHappyCo is a company where people can grow their careers and work with like-minded people, with no egos or politics. HappyCo is values-driven and offers a collaborative, supportive culture. Join HappyCo and Make Work Happy!\nAre you a maintenance technician who is tired of being on your feet all day, responding to “emergencies,” and keeping a clean and well-stocked shop? Would you like to use your skills daily to assist apartment residents with their minor maintenance and repair needs from the comfort of your own home?\nHappyCo’s software enables Happy Force maintenance technicians to assist residents remotely via text messaging. Happy Force technicians are elevating the maintenance experience for residents in multifamily apartments and houses across the country, without carrying tools, running all over properties, or commuting in traffic.\nThe Position\nWe’re looking for motivated, experienced, and tech-savvy Maintenance Technicians to join our Happy Force team and assist residents remotely.\nVirtual Maintenance Technicians bring the expertise of on-site maintenance technicians to a remote setting. As a Virtual Technician, you must have experience in on-site multifamily maintenance and the ability to understand and troubleshoot a variety of issues reported by residents living in single-family, student, and multifamily communities.\nHappy Force Virtual Technicians assist on-site teams by prioritizing issues and providing clear, step-by-step guidance through messaging to help residents resolve basic maintenance concerns.\nWork Schedule and Availability\nThis is a full-time, remote position with assigned shifts and consistent attendance expectations. Availability to work afternoons, nights, weekends, and holidays is required.\nEach shift spans nine hours and includes eight hours of computer-based work and a one-hour unpaid lunch break. Employees are expected to remain available, responsive, and actively engaged during working hours, apart from scheduled breaks. While the position offers the benefit of working from home, it does not offer self-selected hours or the ability to work whenever convenient.\nShift times are determined by business needs and may include, but are not limited to:\n4 p.m.–1 a.m. Eastern Time\n5 p.m.–2 a.m. Eastern Time\n6 p.m.–3 a.m. Eastern Time\nCandidates must be comfortable working a structured schedule and maintaining dependable attendance during their assigned hours.\nResponsibilities\nProvide residents of multifamily, single-family, and student housing with an exceptional level of service in every interaction.\nUse Happy Force software to review, triage, and respond to incoming maintenance tickets.\nCoach residents through basic maintenance fixes via SMS and written messaging, following Happy Force standard operating procedures.\nCollect relevant information from residents to support on-site teams when escalation is required.\nCommunicate day-to-day with property teams regarding operations, updates, and escalations.\nGuide residents through mitigation steps for maintenance issues to help prevent property damage.\nParticipate in feedback sessions related to product use and process improvements.\nMaintain flexibility and willingness to work different assigned shifts as needed, including afternoons, nights, weekends, and holidays.\nProcess incoming work orders through completion.\nTriage and prioritize maintenance requests submitted through messaging.\nCommunicate with residents primarily via text-based channels.\nPerform discovery and troubleshoot basic maintenance issues remotely.\nCollaborate with other Happy Force Technicians, Leads, and corporate team members.\nCollaborate daily with other Virtual Maintenance Technicians and Leads via Zoom, sharing knowledge, problem-solving complex issues, and supporting one another in real time.\nQualifications\nA minimum of five years of on-site residential maintenance experience.\nExperience in the multifamily residential property industry.\nFluent written English and strong grammar skills.\nBasic computer skills and experience with tools like Google Docs, or a willingness to learn.\nStrong understanding of the relationship between residents, property management, and maintenance teams.\nAbility to accurately assess maintenance issue types and priority levels.\nProven ability to troubleshoot and resolve basic maintenance issues efficiently.\nAn upbeat, empathetic personality with a genuine desire to help others.\nWillingness to assist others and elevate the resident and site maintenance experience.\nAbility to use technology to serve people in an accessible way.\nA proactive approach and a strong growth mindset.\nAbility to maintain focus, responsiveness, and productivity during a full day of computer-based work.\nAvailability to work assigned shifts, including afternoons, nights, weekends, and holidays.\nComputer Requirements\nEmployees must provide their own computer that meets the following minimum requirements:\nWindows Computers: Must be less than two years old and have at least 8 GB of RAM. Computers running Windows 11 Home are not permitted.\nApple Computers: Must be a 2023 model or newer and have at least 8 GB of Memory.\nAccess to a computer meeting these requirements is a condition of this remote position.\nCompensation and Benefits\nThis is a full-time, non-exempt position with a starting rate of $21 per hour. After 90 days of employment, employees receive a $1-per-hour increase, bringing their hourly rate to $22 per hour.\nYou’ll work with our Happy Force team to resolve on-site maintenance issues remotely while growing your skill set through exposure to new products, technologies, and challenges.\nHappyCo partners with TCW as your Employer of Record. Benefits offered through TCW include:\nPaid vacation and sick time\nWork-from-home stipend\nCompany-subsidized healthcare\nAbout Happy Force\nOur latest offering, Happy Force, is changing the way maintenance services are delivered at multifamily apartments and houses around the country. Learn more about Happy Force.\n \n \n","description":"
    HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! 
    \n
     
    \n
     

    HappyCo is a company where people can grow their careers and work with like-minded people, with no egos or politics. HappyCo is values-driven and offers a collaborative, supportive culture. Join HappyCo and Make Work Happy!

    \n

    Are you a maintenance technician who is tired of being on your feet all day, responding to “emergencies,” and keeping a clean and well-stocked shop? Would you like to use your skills daily to assist apartment residents with their minor maintenance and repair needs from the comfort of your own home?

    \n

    HappyCo’s software enables Happy Force maintenance technicians to assist residents remotely via text messaging. Happy Force technicians are elevating the maintenance experience for residents in multifamily apartments and houses across the country, without carrying tools, running all over properties, or commuting in traffic.

    \n

    The Position

    \n

    We’re looking for motivated, experienced, and tech-savvy Maintenance Technicians to join our Happy Force team and assist residents remotely.

    \n

    Virtual Maintenance Technicians bring the expertise of on-site maintenance technicians to a remote setting. As a Virtual Technician, you must have experience in on-site multifamily maintenance and the ability to understand and troubleshoot a variety of issues reported by residents living in single-family, student, and multifamily communities.

    \n

    Happy Force Virtual Technicians assist on-site teams by prioritizing issues and providing clear, step-by-step guidance through messaging to help residents resolve basic maintenance concerns.

    \n

    Work Schedule and Availability

    \n

    This is a full-time, remote position with assigned shifts and consistent attendance expectations. Availability to work afternoons, nights, weekends, and holidays is required.

    \n

    Each shift spans nine hours and includes eight hours of computer-based work and a one-hour unpaid lunch break. Employees are expected to remain available, responsive, and actively engaged during working hours, apart from scheduled breaks. While the position offers the benefit of working from home, it does not offer self-selected hours or the ability to work whenever convenient.

    \n

    Shift times are determined by business needs and may include, but are not limited to:

    \n\n

    Candidates must be comfortable working a structured schedule and maintaining dependable attendance during their assigned hours.

    \n

    Responsibilities

    \n\n

    Qualifications

    \n\n

    Computer Requirements

    \n

    Employees must provide their own computer that meets the following minimum requirements:

    \n\n

    Access to a computer meeting these requirements is a condition of this remote position.

    \n

    Compensation and Benefits

    \n

    This is a full-time, non-exempt position with a starting rate of $21 per hour. After 90 days of employment, employees receive a $1-per-hour increase, bringing their hourly rate to $22 per hour.

    \n

    You’ll work with our Happy Force team to resolve on-site maintenance issues remotely while growing your skill set through exposure to new products, technologies, and challenges.

    \n

    HappyCo partners with TCW as your Employer of Record. Benefits offered through TCW include:

    \n\n

    About Happy Force

    \n

    Our latest offering, Happy Force, is changing the way maintenance services are delivered at multifamily apartments and houses around the country. Learn more about Happy Force.

    \n

     

    \n

     

    \n","id":"94aa8bd7-fc5e-4464-91fe-5f7ec58f7539","lists":[],"text":"Virtual Maintenance Technician","country":"US","workplaceType":"remote","opening":"
    HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! 
    \n
     
    \n
     
    ","openingPlain":"HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! \n \n \n","descriptionBody":"

    HappyCo is a company where people can grow their careers and work with like-minded people, with no egos or politics. HappyCo is values-driven and offers a collaborative, supportive culture. Join HappyCo and Make Work Happy!

    \n

    Are you a maintenance technician who is tired of being on your feet all day, responding to “emergencies,” and keeping a clean and well-stocked shop? Would you like to use your skills daily to assist apartment residents with their minor maintenance and repair needs from the comfort of your own home?

    \n

    HappyCo’s software enables Happy Force maintenance technicians to assist residents remotely via text messaging. Happy Force technicians are elevating the maintenance experience for residents in multifamily apartments and houses across the country, without carrying tools, running all over properties, or commuting in traffic.

    \n

    The Position

    \n

    We’re looking for motivated, experienced, and tech-savvy Maintenance Technicians to join our Happy Force team and assist residents remotely.

    \n

    Virtual Maintenance Technicians bring the expertise of on-site maintenance technicians to a remote setting. As a Virtual Technician, you must have experience in on-site multifamily maintenance and the ability to understand and troubleshoot a variety of issues reported by residents living in single-family, student, and multifamily communities.

    \n

    Happy Force Virtual Technicians assist on-site teams by prioritizing issues and providing clear, step-by-step guidance through messaging to help residents resolve basic maintenance concerns.

    \n

    Work Schedule and Availability

    \n

    This is a full-time, remote position with assigned shifts and consistent attendance expectations. Availability to work afternoons, nights, weekends, and holidays is required.

    \n

    Each shift spans nine hours and includes eight hours of computer-based work and a one-hour unpaid lunch break. Employees are expected to remain available, responsive, and actively engaged during working hours, apart from scheduled breaks. While the position offers the benefit of working from home, it does not offer self-selected hours or the ability to work whenever convenient.

    \n

    Shift times are determined by business needs and may include, but are not limited to:

    \n\n

    Candidates must be comfortable working a structured schedule and maintaining dependable attendance during their assigned hours.

    \n

    Responsibilities

    \n\n

    Qualifications

    \n\n

    Computer Requirements

    \n

    Employees must provide their own computer that meets the following minimum requirements:

    \n\n

    Access to a computer meeting these requirements is a condition of this remote position.

    \n

    Compensation and Benefits

    \n

    This is a full-time, non-exempt position with a starting rate of $21 per hour. After 90 days of employment, employees receive a $1-per-hour increase, bringing their hourly rate to $22 per hour.

    \n

    You’ll work with our Happy Force team to resolve on-site maintenance issues remotely while growing your skill set through exposure to new products, technologies, and challenges.

    \n

    HappyCo partners with TCW as your Employer of Record. Benefits offered through TCW include:

    \n\n

    About Happy Force

    \n

    Our latest offering, Happy Force, is changing the way maintenance services are delivered at multifamily apartments and houses around the country. Learn more about Happy Force.

    \n

     

    \n

     

    \n","descriptionBodyPlain":"HappyCo is a company where people can grow their careers and work with like-minded people, with no egos or politics. HappyCo is values-driven and offers a collaborative, supportive culture. Join HappyCo and Make Work Happy!\nAre you a maintenance technician who is tired of being on your feet all day, responding to “emergencies,” and keeping a clean and well-stocked shop? Would you like to use your skills daily to assist apartment residents with their minor maintenance and repair needs from the comfort of your own home?\nHappyCo’s software enables Happy Force maintenance technicians to assist residents remotely via text messaging. Happy Force technicians are elevating the maintenance experience for residents in multifamily apartments and houses across the country, without carrying tools, running all over properties, or commuting in traffic.\nThe Position\nWe’re looking for motivated, experienced, and tech-savvy Maintenance Technicians to join our Happy Force team and assist residents remotely.\nVirtual Maintenance Technicians bring the expertise of on-site maintenance technicians to a remote setting. As a Virtual Technician, you must have experience in on-site multifamily maintenance and the ability to understand and troubleshoot a variety of issues reported by residents living in single-family, student, and multifamily communities.\nHappy Force Virtual Technicians assist on-site teams by prioritizing issues and providing clear, step-by-step guidance through messaging to help residents resolve basic maintenance concerns.\nWork Schedule and Availability\nThis is a full-time, remote position with assigned shifts and consistent attendance expectations. Availability to work afternoons, nights, weekends, and holidays is required.\nEach shift spans nine hours and includes eight hours of computer-based work and a one-hour unpaid lunch break. Employees are expected to remain available, responsive, and actively engaged during working hours, apart from scheduled breaks. While the position offers the benefit of working from home, it does not offer self-selected hours or the ability to work whenever convenient.\nShift times are determined by business needs and may include, but are not limited to:\n4 p.m.–1 a.m. Eastern Time\n5 p.m.–2 a.m. Eastern Time\n6 p.m.–3 a.m. Eastern Time\nCandidates must be comfortable working a structured schedule and maintaining dependable attendance during their assigned hours.\nResponsibilities\nProvide residents of multifamily, single-family, and student housing with an exceptional level of service in every interaction.\nUse Happy Force software to review, triage, and respond to incoming maintenance tickets.\nCoach residents through basic maintenance fixes via SMS and written messaging, following Happy Force standard operating procedures.\nCollect relevant information from residents to support on-site teams when escalation is required.\nCommunicate day-to-day with property teams regarding operations, updates, and escalations.\nGuide residents through mitigation steps for maintenance issues to help prevent property damage.\nParticipate in feedback sessions related to product use and process improvements.\nMaintain flexibility and willingness to work different assigned shifts as needed, including afternoons, nights, weekends, and holidays.\nProcess incoming work orders through completion.\nTriage and prioritize maintenance requests submitted through messaging.\nCommunicate with residents primarily via text-based channels.\nPerform discovery and troubleshoot basic maintenance issues remotely.\nCollaborate with other Happy Force Technicians, Leads, and corporate team members.\nCollaborate daily with other Virtual Maintenance Technicians and Leads via Zoom, sharing knowledge, problem-solving complex issues, and supporting one another in real time.\nQualifications\nA minimum of five years of on-site residential maintenance experience.\nExperience in the multifamily residential property industry.\nFluent written English and strong grammar skills.\nBasic computer skills and experience with tools like Google Docs, or a willingness to learn.\nStrong understanding of the relationship between residents, property management, and maintenance teams.\nAbility to accurately assess maintenance issue types and priority levels.\nProven ability to troubleshoot and resolve basic maintenance issues efficiently.\nAn upbeat, empathetic personality with a genuine desire to help others.\nWillingness to assist others and elevate the resident and site maintenance experience.\nAbility to use technology to serve people in an accessible way.\nA proactive approach and a strong growth mindset.\nAbility to maintain focus, responsiveness, and productivity during a full day of computer-based work.\nAvailability to work assigned shifts, including afternoons, nights, weekends, and holidays.\nComputer Requirements\nEmployees must provide their own computer that meets the following minimum requirements:\nWindows Computers: Must be less than two years old and have at least 8 GB of RAM. Computers running Windows 11 Home are not permitted.\nApple Computers: Must be a 2023 model or newer and have at least 8 GB of Memory.\nAccess to a computer meeting these requirements is a condition of this remote position.\nCompensation and Benefits\nThis is a full-time, non-exempt position with a starting rate of $21 per hour. After 90 days of employment, employees receive a $1-per-hour increase, bringing their hourly rate to $22 per hour.\nYou’ll work with our Happy Force team to resolve on-site maintenance issues remotely while growing your skill set through exposure to new products, technologies, and challenges.\nHappyCo partners with TCW as your Employer of Record. Benefits offered through TCW include:\nPaid vacation and sick time\nWork-from-home stipend\nCompany-subsidized healthcare\nAbout Happy Force\nOur latest offering, Happy Force, is changing the way maintenance services are delivered at multifamily apartments and houses around the country. Learn more about Happy Force.\n \n \n","hostedUrl":"https://jobs.lever.co/happyco/94aa8bd7-fc5e-4464-91fe-5f7ec58f7539","applyUrl":"https://jobs.lever.co/happyco/94aa8bd7-fc5e-4464-91fe-5f7ec58f7539/apply"}]},{"title":"Sales","postings":[{"additionalPlain":"#LI-Remote\n\n\nAbout HappyCo\nFounded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform.\n \nWe’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities!  \n \nWhen customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!\n \nOur HappyCo Culture & Values\nHappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page! \n \nHappyCo’s culture is driven by our core values of Make Happiness, Better Together, Get Good Sh*t Done, Customer Obsessed and Kaizen - sounds great, right, but what does this mean for you? \n \nWe believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.\n \nA note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes\n \nA note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co\n","additional":"
    #LI-Remote

    About HappyCo
    \n
    Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform.
    \n
     
    \n
    We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities! 
    \n
     
    \n
    When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!
    \n
     
    \n
    Our HappyCo Culture & Values
    \n
    HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page! 
    \n
     
    \n
    HappyCo’s culture is driven by our core values of Make Happiness, Better Together, Get Good Sh*t Done, Customer Obsessed and Kaizen - sounds great, right, but what does this mean for you? 
    \n
     
    \n
    We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
    \n
     
    \n
    A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes
    \n
     
    \n
    A note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co
    ","categories":{"commitment":"Full-Time","location":"United States","team":"Sales","allLocations":["United States"]},"createdAt":1765912807622,"descriptionPlain":"HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! \n \n \n\n\nThe Position\n \nWhen properties perform better, people live better. That’s the HappyCo mission, and maintenance is where it starts. HappyCo is the industry’s leading maintenance platform, covering the full lifecycle of a residential community: acquisition, operations, improvements, and disposition. Companies of all sizes managing more than 20,000 communities rely on HappyCo to run their maintenance teams daily.\n \nAs a Mid-Market Account Executive, you’ll own a book of customers and prospects with 5 to 50 properties in your market. You’ll spend real time with operators onsite and run your book like your own business, owning new logos and expansion for the long term.\n \nWe hire trusted advisors who solve real problems for real operators. You’ll diagnose before you prescribe, advance deals on evidence the buyer has validated, and stay accountable for results well past signature. Do that well and you’ll grow your book and your career here.\n \nWhat you’ll do\nOwn your book of prospects and customers for as long as you hold it, and build new pipeline every week from signals, referrals, events, and outbound.\nRun the HappyCo Way. Use SPICED to map how work happens today and what it costs, so the demo confirms the fix.\nOpen with a solution to the problem the operator has named, never an oversell, working alongside the PMS they already use (Yardi, RealPage, Entrata).\nMultithread across operations, maintenance, finance, and ownership to reach the people who sign.\nMeet operators at their offices, communities, and regional events. Expect roughly 30–50% travel.\nKeep Salesforce current and partner with Customer Success and Sales Engineering. We’re an AI-first sales team, so using agents, Gong, and HubSpot to move faster is standard practice here.\n \nWhy you’ll like it here\nA book you can win, with real ownership of your market. It’s built for entrepreneurial reps who are creative and love building relationships with operators.\nAn offer built for this segment, with low-friction entry points that expand on results.\nA real selling system: the HappyCo Way, plus a 90-day certification ramp that gets you productive fast.\n \nYou may be a good fit if you have\n5+ years of full-cycle B2B SaaS sales, with a record of hitting quota\nDeals closing in the $15K–$75K+ ACV range, including entry deals that grow into platform sales\nExperience selling multifamily, property management, or real estate operations software\nOperators in your market who know and trust you, or a history of building customers\nTraining in a structured sales methodology, used on live deals\nStrong prospecting: you stay on top of your book, know your accounts and keep tabs on industry trends to engage at the right time\nStrong discovery: you map stakeholders, quantify impact, and build a business case the buyer owns\nStrong closer: you map impact to an investment thesis validated by your accounts stakeholders, navigating the legal, procurement and IT process like a pro\nComfort demoing software, configuring systems, and delivering presentations\nYou live in or near your market, travel regularly, and use AI in your daily workflow\n \nStrong candidates may also have\nWinning by Design (SPICED) or MEDDPICC training\nHands-on knowledge of multifamily maintenance, construction, or procurement workflows\nExperience with a major PMS (Yardi, RealPage, Entrata)\n \n \n","description":"
    HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! 
    \n
     
    \n
     

    \n

    The Position

    \n

     

    \n

    When properties perform better, people live better. That’s the HappyCo mission, and maintenance is where it starts. HappyCo is the industry’s leading maintenance platform, covering the full lifecycle of a residential community: acquisition, operations, improvements, and disposition. Companies of all sizes managing more than 20,000 communities rely on HappyCo to run their maintenance teams daily.

    \n

     

    \n

    As a Mid-Market Account Executive, you’ll own a book of customers and prospects with 5 to 50 properties in your market. You’ll spend real time with operators onsite and run your book like your own business, owning new logos and expansion for the long term.

    \n

     

    \n

    We hire trusted advisors who solve real problems for real operators. You’ll diagnose before you prescribe, advance deals on evidence the buyer has validated, and stay accountable for results well past signature. Do that well and you’ll grow your book and your career here.

    \n

     

    \n

    What you’ll do

    \n\n

     

    \n

    Why you’ll like it here

    \n\n

     

    \n

    You may be a good fit if you have

    \n\n

     

    \n

    Strong candidates may also have

    \n\n

     

    \n
    \n
     
    ","id":"8ce1ffe9-8f2f-4677-9f9c-bcf265455d82","lists":[],"text":"Mid Market Account Executive","country":"US","workplaceType":"remote","opening":"
    HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! 
    \n
     
    \n
     
    ","openingPlain":"HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! \n \n \n","descriptionBody":"
    \n

    The Position

    \n

     

    \n

    When properties perform better, people live better. That’s the HappyCo mission, and maintenance is where it starts. HappyCo is the industry’s leading maintenance platform, covering the full lifecycle of a residential community: acquisition, operations, improvements, and disposition. Companies of all sizes managing more than 20,000 communities rely on HappyCo to run their maintenance teams daily.

    \n

     

    \n

    As a Mid-Market Account Executive, you’ll own a book of customers and prospects with 5 to 50 properties in your market. You’ll spend real time with operators onsite and run your book like your own business, owning new logos and expansion for the long term.

    \n

     

    \n

    We hire trusted advisors who solve real problems for real operators. You’ll diagnose before you prescribe, advance deals on evidence the buyer has validated, and stay accountable for results well past signature. Do that well and you’ll grow your book and your career here.

    \n

     

    \n

    What you’ll do

    \n\n

     

    \n

    Why you’ll like it here

    \n\n

     

    \n

    You may be a good fit if you have

    \n\n

     

    \n

    Strong candidates may also have

    \n\n

     

    \n
    \n
     
    ","descriptionBodyPlain":"The Position\n \nWhen properties perform better, people live better. That’s the HappyCo mission, and maintenance is where it starts. HappyCo is the industry’s leading maintenance platform, covering the full lifecycle of a residential community: acquisition, operations, improvements, and disposition. Companies of all sizes managing more than 20,000 communities rely on HappyCo to run their maintenance teams daily.\n \nAs a Mid-Market Account Executive, you’ll own a book of customers and prospects with 5 to 50 properties in your market. You’ll spend real time with operators onsite and run your book like your own business, owning new logos and expansion for the long term.\n \nWe hire trusted advisors who solve real problems for real operators. You’ll diagnose before you prescribe, advance deals on evidence the buyer has validated, and stay accountable for results well past signature. Do that well and you’ll grow your book and your career here.\n \nWhat you’ll do\nOwn your book of prospects and customers for as long as you hold it, and build new pipeline every week from signals, referrals, events, and outbound.\nRun the HappyCo Way. Use SPICED to map how work happens today and what it costs, so the demo confirms the fix.\nOpen with a solution to the problem the operator has named, never an oversell, working alongside the PMS they already use (Yardi, RealPage, Entrata).\nMultithread across operations, maintenance, finance, and ownership to reach the people who sign.\nMeet operators at their offices, communities, and regional events. Expect roughly 30–50% travel.\nKeep Salesforce current and partner with Customer Success and Sales Engineering. We’re an AI-first sales team, so using agents, Gong, and HubSpot to move faster is standard practice here.\n \nWhy you’ll like it here\nA book you can win, with real ownership of your market. It’s built for entrepreneurial reps who are creative and love building relationships with operators.\nAn offer built for this segment, with low-friction entry points that expand on results.\nA real selling system: the HappyCo Way, plus a 90-day certification ramp that gets you productive fast.\n \nYou may be a good fit if you have\n5+ years of full-cycle B2B SaaS sales, with a record of hitting quota\nDeals closing in the $15K–$75K+ ACV range, including entry deals that grow into platform sales\nExperience selling multifamily, property management, or real estate operations software\nOperators in your market who know and trust you, or a history of building customers\nTraining in a structured sales methodology, used on live deals\nStrong prospecting: you stay on top of your book, know your accounts and keep tabs on industry trends to engage at the right time\nStrong discovery: you map stakeholders, quantify impact, and build a business case the buyer owns\nStrong closer: you map impact to an investment thesis validated by your accounts stakeholders, navigating the legal, procurement and IT process like a pro\nComfort demoing software, configuring systems, and delivering presentations\nYou live in or near your market, travel regularly, and use AI in your daily workflow\n \nStrong candidates may also have\nWinning by Design (SPICED) or MEDDPICC training\nHands-on knowledge of multifamily maintenance, construction, or procurement workflows\nExperience with a major PMS (Yardi, RealPage, Entrata)\n \n \n","hostedUrl":"https://jobs.lever.co/happyco/8ce1ffe9-8f2f-4677-9f9c-bcf265455d82","applyUrl":"https://jobs.lever.co/happyco/8ce1ffe9-8f2f-4677-9f9c-bcf265455d82/apply"}]},{"title":"Services","postings":[{"additionalPlain":"This role starts as a full time, non-exempt position paying $21/hour to start, working with our Happy Force team to resolve on-site maintenance issues. This is also an opportunity to grow your skill set by being exposed to new products, technologies and challenges. HappyCo partners with TCW as your Employer of Record. The following perks and benefits are offered through TCW:\n \n- paid vacation and sick time\n- work from home stipend\n- company subsidized healthcare\n\n\nAbout HappyCo \nFounded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has 2.7M units on its platform and has captured more than 270 million photos.  We’re everyday people with a shared purpose — improving people’s lives. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities!  When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. When property people are happy, we’re happy. That’s why we’re HappyCo. Learn more about our Product Vision here!\n\nOur HappyCo Culture\nHappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page! \n\nWe believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.\n\nA note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes.","additional":"
    This role starts as a full time, non-exempt position paying $21/hour to start, working with our Happy Force team to resolve on-site maintenance issues. This is also an opportunity to grow your skill set by being exposed to new products, technologies and challenges. HappyCo partners with TCW as your Employer of Record. The following perks and benefits are offered through TCW:
    \n
     
    \n
    - paid vacation and sick time
    \n
    - work from home stipend
    \n
    - company subsidized healthcare

    About HappyCo 
    Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has 2.7M units on its platform and has captured more than 270 million photos.  We’re everyday people with a shared purpose — improving people’s lives. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities!  When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. When property people are happy, we’re happy. That’s why we’re HappyCo. Learn more about our Product Vision here!

    Our HappyCo Culture
    HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page! 

    We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

    A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes.
    ","categories":{"commitment":"Full-Time","location":"United States","team":"Services","allLocations":["United States"]},"createdAt":1763080049167,"descriptionPlain":"HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!\n\nThe Position\n \nThe Call Handling Specialist is responsible for answering inbound calls from residents, property staff, and vendors, ensuring all maintenance-related issues are documented accurately and handled in accordance with company standards. This role focuses solely on live call management, including information gathering, triaging emergencies, and providing excellent customer service while maintaining professionalism and empathy on every call.\n \n- Maintain average call response time within target.\n- Ensure all calls are documented correctly and fully.\n- Maintain high-quality scores on call audits (tone, accuracy, escalation handling).\n- Follow company scripts, SOPs, and emergency escalation protocols consistently.\n","description":"
    HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!

    The Position
    \n
     
    \n
    The Call Handling Specialist is responsible for answering inbound calls from residents, property staff, and vendors, ensuring all maintenance-related issues are documented accurately and handled in accordance with company standards. This role focuses solely on live call management, including information gathering, triaging emergencies, and providing excellent customer service while maintaining professionalism and empathy on every call.
    \n
     
    \n
    - Maintain average call response time within target.
    \n
    - Ensure all calls are documented correctly and fully.
    \n
    - Maintain high-quality scores on call audits (tone, accuracy, escalation handling).
    \n
    - Follow company scripts, SOPs, and emergency escalation protocols consistently.
    ","id":"f9dde308-e690-4600-84c0-b44180c51891","lists":[{"text":"Responsibilities/Job Duties:","content":"\n
  • Answer inbound calls promptly and courteously during assigned shifts.
    • \n
  • Follow standardized call scripts and workflows to assess maintenance issues.
    • \n
  • Document each call clearly and accurately in the company system, including issue details, actions taken, and next steps.
    • \n
  • Identify and escalate emergency maintenance situations according to SOPs.
    • \n
  • Communicate with residents and property teams to ensure clarity and proper follow-up.
    • \n
  • Maintain a calm, professional tone when handling upset or anxious callers.
    • \n
  • Use troubleshooting guides or SOPs to help resolve basic maintenance concerns over the phone.
    • \n
  • Adhere to all quality, compliance, and call documentation standards.
    • \n
  • Participate in brief daily huddles or debriefs to review trends or key updates.
    • \n"},{"text":"Qualifications & Skills:","content":"\n
  • 3+ Years of Property Management Experience (Required).
    • \n
  • Strong verbal communication and active listening skills.
    • \n
  • Experience in customer service, call centers, or maintenance coordination preferred.
    • \n
  • Ability to multitask and document calls while speaking with residents.
    • \n
  • Comfortable using computers, web-based software, and call management tools.
    • \n
  • High level of empathy, patience, and professionalism.
    • \n
  • Basic understanding of property maintenance terminology is a plus.
    • \n
  • Reliable internet connection and quiet workspace.
    • \n
  • Bilingual -  Spanish speaking is preferred.
    • \n
  • A strong understanding of the relationship between residents, property management, and maintenance staff.
    • \n
  • An upbeat, outgoing nature with an authentic desire to help others.
    • \n"}],"text":"Call Handling Specialist","country":"US","workplaceType":"remote","opening":"
    HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!
    ","openingPlain":"HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!","descriptionBody":"
    The Position
    \n
     
    \n
    The Call Handling Specialist is responsible for answering inbound calls from residents, property staff, and vendors, ensuring all maintenance-related issues are documented accurately and handled in accordance with company standards. This role focuses solely on live call management, including information gathering, triaging emergencies, and providing excellent customer service while maintaining professionalism and empathy on every call.
    \n
     
    \n
    - Maintain average call response time within target.
    \n
    - Ensure all calls are documented correctly and fully.
    \n
    - Maintain high-quality scores on call audits (tone, accuracy, escalation handling).
    \n
    - Follow company scripts, SOPs, and emergency escalation protocols consistently.
    ","descriptionBodyPlain":"The Position\n \nThe Call Handling Specialist is responsible for answering inbound calls from residents, property staff, and vendors, ensuring all maintenance-related issues are documented accurately and handled in accordance with company standards. This role focuses solely on live call management, including information gathering, triaging emergencies, and providing excellent customer service while maintaining professionalism and empathy on every call.\n \n- Maintain average call response time within target.\n- Ensure all calls are documented correctly and fully.\n- Maintain high-quality scores on call audits (tone, accuracy, escalation handling).\n- Follow company scripts, SOPs, and emergency escalation protocols consistently.\n","hostedUrl":"https://jobs.lever.co/happyco/f9dde308-e690-4600-84c0-b44180c51891","applyUrl":"https://jobs.lever.co/happyco/f9dde308-e690-4600-84c0-b44180c51891/apply"}]},{"title":"Support","postings":[{"additionalPlain":"About HappyCo \nFounded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform. \n \nWe’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders, and everything in between. Together, we’re turning our passions into happier communities!  \n \nWhen customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!\n \nOur HappyCo Culture\nHappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us to do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our careers page! \n \nWe Offer:\n- Work from anywhere supported by a flexible company culture\n- Opportunity to work for one of the fastest-growing technology companies in the PropTech industry\n- Unlimited vacation time\n- Generous paid parental leave\n- Competitive and equitable pay\n- Monthly stipends to support Wellness and Home Office expenses\n \nFind out more about our US Employee Benefits here!\n \nWe believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.\n \nA note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes, and HappyCo is not responsible for any fees related to unsolicited resumes.\n \nA note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co\n","additional":"
    About HappyCo 
    \n
    Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform. 
    \n
     
    \n
    We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders, and everything in between. Together, we’re turning our passions into happier communities!  
    \n
     
    \n
    When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!
    \n
     
    \n
    Our HappyCo Culture
    \n
    HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us to do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our careers page! 
    \n
     
    \n
    We Offer:
    \n
    - Work from anywhere supported by a flexible company culture
    \n
    - Opportunity to work for one of the fastest-growing technology companies in the PropTech industry
    \n
    - Unlimited vacation time
    \n
    - Generous paid parental leave
    \n
    - Competitive and equitable pay
    \n
    - Monthly stipends to support Wellness and Home Office expenses
    \n
     
    \n
    Find out more about our US Employee Benefits here!
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    We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
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    A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes, and HappyCo is not responsible for any fees related to unsolicited resumes.
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    A note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co
    ","categories":{"commitment":"Full-Time","location":"Remote (USA)","team":"Support","allLocations":["Remote (USA)"]},"createdAt":1788195322850,"descriptionPlain":"HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!\n\n\nWe're looking for a Level 2 Support Representative to join our team at HappyCo. This position must be located in the United States with the ability to work within the Pacific timezone.\nThe Position\nAs a Level 2 Support Representative at HappyCo, you will play a critical role in delivering exceptional customer experiences by resolving complex, escalated issues, partnering with cross-functional teams, and contributing to continuous support process improvements. You'll act as a subject matter expert on our platform, tools, and workflows — working closely with the L1 support team, Product, and Engineering to ensure fast, consistent, and high-quality outcomes for our customers. This is a hands-on, technically involved role for someone who thrives on solving challenging system-level problems, enabling teammates, and improving support infrastructure.\nResponsibilities\nAct as a product and workflow expert for L1 agents and internal teams\nHost live troubleshooting and screen-share calls with customers to resolve complex issues faster, reduce back-and-forth, and build trust through real-time connection\nReceive, investigate, and resolve escalated support tickets via Zendesk, phone, and email — bringing urgency, accuracy, and empathy to every interaction\nTroubleshoot complex platform issues involving integrations, data flow, permissions, and user access across multiple systems\nUse diagnostic tools (e.g. Zendesk Explore, logging dashboards, internal admin tools) to reproduce issues, document root causes, and inform cross-functional follow-up\nCollaborate with L3, Product, and Engineering teams during escalations, contributing investigation summaries, context, and customer impact assessments\nPartner with Support leadership to identify ticket trends and recommend workflow, documentation, or product improvements\nOwn and maintain internal documentation, macros, and training content to support L1 enablement and onboarding\nContribute to support QA efforts and participate in calibration sessions to ensure consistency and quality\nTrack and analyze ticket trends (e.g. FCR, resolution time, escalation types), surfacing actionable insights\nProactively participate in retros, process feedback loops, and support experiments that raise our service bar\nDeliver a customer experience that reflects HappyCo's values — clear, timely, helpful, and thoughtful\nWhat We Think You Need to be Successful\nRequired\n2–5+ years in a technical customer support or SaaS support operations role\nDemonstrated experience resolving complex, escalated support issues independently\nStrong technical troubleshooting skills across integrated SaaS platforms, including data flow, system permissions, and third-party integrations\nProficiency with Zendesk or a similar ticketing platform; ability to configure views, macros, and triage workflows\nExperience interpreting customer-facing issues using logs, metrics dashboards, or internal tooling\nExcellent communication skills, with the ability to distill technical concepts into simple, customer-friendly explanations\nHighly organized, with experience using G-Suite, Slack, and support documentation systems\nComfortable operating in a fast-paced, collaborative, and continuously evolving environment\nPreferred\nExperience in property management or PropTech environments\nFamiliarity with tools like Jira, Notion and Gainsight\nExperience contributing to internal knowledge bases, agent enablement, or support automation\nExperience working in or alongside BPO or distributed support teams\nUnderstanding of SLA-based triage workflows, ticket prioritization, and escalation handling\nExposure to APIs, system logs, or backend-to-UI debugging concepts\nHow You'll Be Measured\nResolution time, accuracy, and quality of escalated ticket handling\nDepth and clarity of root cause investigations and documentation\nContribution to L1 enablement and knowledge documentation\nInternal QA scores and peer/stakeholder feedback\nParticipation in process improvement and proactive support initiatives\nKeys to Optimum Happiness at HappyCo\nThrives in ambiguity and proactively builds clarity\nFocuses on long-term impact over quick wins\nEnables others through systems, not mandates\nLeverages technology and AI to empower people and simplify complexity\nEmbraces the challenges and rewards of growing in a scaleup environment\n","description":"
    HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!

    \n

    We're looking for a Level 2 Support Representative to join our team at HappyCo. This position must be located in the United States with the ability to work within the Pacific timezone.

    \n

    The Position

    \n

    As a Level 2 Support Representative at HappyCo, you will play a critical role in delivering exceptional customer experiences by resolving complex, escalated issues, partnering with cross-functional teams, and contributing to continuous support process improvements. You'll act as a subject matter expert on our platform, tools, and workflows — working closely with the L1 support team, Product, and Engineering to ensure fast, consistent, and high-quality outcomes for our customers. This is a hands-on, technically involved role for someone who thrives on solving challenging system-level problems, enabling teammates, and improving support infrastructure.

    \n

    Responsibilities

    \n\n

    What We Think You Need to be Successful

    \n

    Required

    \n\n

    Preferred

    \n\n

    How You'll Be Measured

    \n\n

    Keys to Optimum Happiness at HappyCo

    \n\n
    ","id":"4dca0dbf-c105-46de-99a7-a824a300c6b8","lists":[],"text":"Level 2 Support Representative","country":"US","workplaceType":"remote","opening":"
    HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!
    ","openingPlain":"HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!\n","descriptionBody":"
    \n

    We're looking for a Level 2 Support Representative to join our team at HappyCo. This position must be located in the United States with the ability to work within the Pacific timezone.

    \n

    The Position

    \n

    As a Level 2 Support Representative at HappyCo, you will play a critical role in delivering exceptional customer experiences by resolving complex, escalated issues, partnering with cross-functional teams, and contributing to continuous support process improvements. You'll act as a subject matter expert on our platform, tools, and workflows — working closely with the L1 support team, Product, and Engineering to ensure fast, consistent, and high-quality outcomes for our customers. This is a hands-on, technically involved role for someone who thrives on solving challenging system-level problems, enabling teammates, and improving support infrastructure.

    \n

    Responsibilities

    \n\n

    What We Think You Need to be Successful

    \n

    Required

    \n\n

    Preferred

    \n\n

    How You'll Be Measured

    \n\n

    Keys to Optimum Happiness at HappyCo

    \n\n
    ","descriptionBodyPlain":"We're looking for a Level 2 Support Representative to join our team at HappyCo. This position must be located in the United States with the ability to work within the Pacific timezone.\nThe Position\nAs a Level 2 Support Representative at HappyCo, you will play a critical role in delivering exceptional customer experiences by resolving complex, escalated issues, partnering with cross-functional teams, and contributing to continuous support process improvements. You'll act as a subject matter expert on our platform, tools, and workflows — working closely with the L1 support team, Product, and Engineering to ensure fast, consistent, and high-quality outcomes for our customers. This is a hands-on, technically involved role for someone who thrives on solving challenging system-level problems, enabling teammates, and improving support infrastructure.\nResponsibilities\nAct as a product and workflow expert for L1 agents and internal teams\nHost live troubleshooting and screen-share calls with customers to resolve complex issues faster, reduce back-and-forth, and build trust through real-time connection\nReceive, investigate, and resolve escalated support tickets via Zendesk, phone, and email — bringing urgency, accuracy, and empathy to every interaction\nTroubleshoot complex platform issues involving integrations, data flow, permissions, and user access across multiple systems\nUse diagnostic tools (e.g. Zendesk Explore, logging dashboards, internal admin tools) to reproduce issues, document root causes, and inform cross-functional follow-up\nCollaborate with L3, Product, and Engineering teams during escalations, contributing investigation summaries, context, and customer impact assessments\nPartner with Support leadership to identify ticket trends and recommend workflow, documentation, or product improvements\nOwn and maintain internal documentation, macros, and training content to support L1 enablement and onboarding\nContribute to support QA efforts and participate in calibration sessions to ensure consistency and quality\nTrack and analyze ticket trends (e.g. FCR, resolution time, escalation types), surfacing actionable insights\nProactively participate in retros, process feedback loops, and support experiments that raise our service bar\nDeliver a customer experience that reflects HappyCo's values — clear, timely, helpful, and thoughtful\nWhat We Think You Need to be Successful\nRequired\n2–5+ years in a technical customer support or SaaS support operations role\nDemonstrated experience resolving complex, escalated support issues independently\nStrong technical troubleshooting skills across integrated SaaS platforms, including data flow, system permissions, and third-party integrations\nProficiency with Zendesk or a similar ticketing platform; ability to configure views, macros, and triage workflows\nExperience interpreting customer-facing issues using logs, metrics dashboards, or internal tooling\nExcellent communication skills, with the ability to distill technical concepts into simple, customer-friendly explanations\nHighly organized, with experience using G-Suite, Slack, and support documentation systems\nComfortable operating in a fast-paced, collaborative, and continuously evolving environment\nPreferred\nExperience in property management or PropTech environments\nFamiliarity with tools like Jira, Notion and Gainsight\nExperience contributing to internal knowledge bases, agent enablement, or support automation\nExperience working in or alongside BPO or distributed support teams\nUnderstanding of SLA-based triage workflows, ticket prioritization, and escalation handling\nExposure to APIs, system logs, or backend-to-UI debugging concepts\nHow You'll Be Measured\nResolution time, accuracy, and quality of escalated ticket handling\nDepth and clarity of root cause investigations and documentation\nContribution to L1 enablement and knowledge documentation\nInternal QA scores and peer/stakeholder feedback\nParticipation in process improvement and proactive support initiatives\nKeys to Optimum Happiness at HappyCo\nThrives in ambiguity and proactively builds clarity\nFocuses on long-term impact over quick wins\nEnables others through systems, not mandates\nLeverages technology and AI to empower people and simplify complexity\nEmbraces the challenges and rewards of growing in a scaleup environment\n","hostedUrl":"https://jobs.lever.co/happyco/4dca0dbf-c105-46de-99a7-a824a300c6b8","applyUrl":"https://jobs.lever.co/happyco/4dca0dbf-c105-46de-99a7-a824a300c6b8/apply"}]}]