[{"additionalPlain":"Beyond the Skills:\n- We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:\n- Team. You’re a team player that believes in working with others to accomplish big goals.\n- Communication. You believe openness and honesty underpin effective communication.\n- Feedback. You’re a voracious learner. You seek and give constructive feedback to improve your practice.\n- Growth. You are passionate about our work of growing the smart transit industry.\n- Diversity. You cherish other perspectives and opinions. \n- Impact. You regularly evaluate the return on investment to optimize for positive impact.\n\nBenefits:\n- Competitive salary\n- Stock options for every employee\n- Medical, Dental and Vision\n- 401k with Employer Match\n- Flexible Spending Account (FSA)\n- Home office setup reimbursement\n- Monthly cell/internet reimbursement\n- Monthly Education Reimbursement\n- Unlimited PTO\n- Flexible work environment\n- 17 paid holidays - including 4 holidays in months without US national holidays in 2021\n- 8 fully paid weeks of leave for child birth/adoption\n\nWe are a truly mission-driven culture that is set to change the world of transit\n\n\n\nBenefits:\n• Competitive salary\n• Equity compensation (company ownership) for every employee\n• Medical, Dental and Vision\n• Retirement with Employer Match\n• Flexible Spending Account (FSA)\n• Home office setup reimbursement\n• Monthly cell/internet reimbursement\n• Monthly \"Be Well\" stipend\n• Flexible PTO with a recommended minimum\n• Flexible work environment\n• 16 paid holidays - including months without US national holidays\n• 12 fully paid weeks of leave for child birth/adoption\n \nTravel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently. \n \nWe are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.\n","additional":"Beyond the Skills:
- We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:
- Team. You’re a team player that believes in working with others to accomplish big goals.
- Communication. You believe openness and honesty underpin effective communication.
- Feedback. You’re a voracious learner. You seek and give constructive feedback to improve your practice.
- Growth. You are passionate about our work of growing the smart transit industry.
- Diversity. You cherish other perspectives and opinions.
- Impact. You regularly evaluate the return on investment to optimize for positive impact.
Benefits:
- Competitive salary
- Stock options for every employee
- Medical, Dental and Vision
- 401k with Employer Match
- Flexible Spending Account (FSA)
- Home office setup reimbursement
- Monthly cell/internet reimbursement
- Monthly Education Reimbursement
- Unlimited PTO
- Flexible work environment
- 17 paid holidays - including 4 holidays in months without US national holidays in 2021
- 8 fully paid weeks of leave for child birth/adoption
We are a truly mission-driven culture that is set to change the world of transit
Benefits:
\n• Competitive salary
\n• Equity compensation (company ownership) for every employee
\n• Medical, Dental and Vision
\n• Retirement with Employer Match
\n• Flexible Spending Account (FSA)
\n• Home office setup reimbursement
\n• Monthly cell/internet reimbursement
\n• Monthly \"Be Well\" stipend
\n• Flexible PTO with a recommended minimum
\n• Flexible work environment
\n• 16 paid holidays - including months without US national holidays
\n• 12 fully paid weeks of leave for child birth/adoption
\n
\nTravel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently.
\n
\nWe are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.
","categories":{"commitment":"Full-Time","department":"Open Application","location":"San Francisco","team":"Open Application","allLocations":["San Francisco"]},"createdAt":1612969261554,"descriptionPlain":"Company Description\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.\n \nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.\n \nEngineering at Swiftly\nEngineering at Swiftly is not only about writing code – we believe in creating empowered product teams that work together to conceptualize new features and bring them to life. Each team aims to strike a balance between delivering incremental improvements, creating prototypes to test new ideas and mitigate risks, and building scalable software using industry best practices. We’re guided by a mission to positively impact transit riders, and we embrace humility and intentionality in how we make technical decisions so that we best meet our customers’ needs.\n \n\n\n[Insert Your Job Title Here]\nDon't see your job title posted? That's okay! Swiftly is growing fast and we are always posting new job opportunities. We'd love to hear about your experience and why you think you'd be a good fit at Swiftly. Even if we don't have an opportunity now, we may soon!\n\nSwiftly is located in San Francisco, CA. We are hiring locally and remote at this time #LI-Remote\n","description":"Company Description
\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.
\n
\nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.
\n
\nEngineering at Swiftly
\nEngineering at Swiftly is not only about writing code – we believe in creating empowered product teams that work together to conceptualize new features and bring them to life. Each team aims to strike a balance between delivering incremental improvements, creating prototypes to test new ideas and mitigate risks, and building scalable software using industry best practices. We’re guided by a mission to positively impact transit riders, and we embrace humility and intentionality in how we make technical decisions so that we best meet our customers’ needs.
\n
[Insert Your Job Title Here]
Don't see your job title posted? That's okay! Swiftly is growing fast and we are always posting new job opportunities. We'd love to hear about your experience and why you think you'd be a good fit at Swiftly. Even if we don't have an opportunity now, we may soon!
Swiftly is located in San Francisco, CA. We are hiring locally and remote at this time #LI-Remote
","id":"764b77ec-f006-4043-a099-edfdd0fb6bfd","lists":[{"text":"You'll be a good fit if...","content":"You are excited to be part of a mission-driven company. Regardless of your why, it is important that you care about the work we do.You are a dynamic team player and seek to make valuable contributions wherever it is most-needed at any given time.You love solving problems that enable your peers to build, test, deploy, and manage cloud services.You’ve worked on a team (or want to work on a team) that builds software that can be understood and extended by your teammates.You’ve excited to work on both features within a team’s project and on more self-directed projects that impact the broader team.You embrace a growth mindset both for yourself and your fellow teammates. At Swiftly, we recognize that technology is always changing and requires continual learning. You love learning and helping those around you grow.You’re open to receiving feedback (a core Swiftly value!), approach technical debates with humility, and participate in blameless postmortems when things go wrong."}],"text":"Careers at Swiftly: Open Application","country":"US","workplaceType":"remote","opening":"Company Description
\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.
\n
\nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.
\n
\nEngineering at Swiftly
\nEngineering at Swiftly is not only about writing code – we believe in creating empowered product teams that work together to conceptualize new features and bring them to life. Each team aims to strike a balance between delivering incremental improvements, creating prototypes to test new ideas and mitigate risks, and building scalable software using industry best practices. We’re guided by a mission to positively impact transit riders, and we embrace humility and intentionality in how we make technical decisions so that we best meet our customers’ needs.
\n
","openingPlain":"Company Description\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.\n \nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.\n \nEngineering at Swiftly\nEngineering at Swiftly is not only about writing code – we believe in creating empowered product teams that work together to conceptualize new features and bring them to life. Each team aims to strike a balance between delivering incremental improvements, creating prototypes to test new ideas and mitigate risks, and building scalable software using industry best practices. We’re guided by a mission to positively impact transit riders, and we embrace humility and intentionality in how we make technical decisions so that we best meet our customers’ needs.\n \n","descriptionBody":"[Insert Your Job Title Here]
Don't see your job title posted? That's okay! Swiftly is growing fast and we are always posting new job opportunities. We'd love to hear about your experience and why you think you'd be a good fit at Swiftly. Even if we don't have an opportunity now, we may soon!
Swiftly is located in San Francisco, CA. We are hiring locally and remote at this time #LI-Remote
","descriptionBodyPlain":"[Insert Your Job Title Here]\nDon't see your job title posted? That's okay! Swiftly is growing fast and we are always posting new job opportunities. We'd love to hear about your experience and why you think you'd be a good fit at Swiftly. Even if we don't have an opportunity now, we may soon!\n\nSwiftly is located in San Francisco, CA. We are hiring locally and remote at this time #LI-Remote\n","hostedUrl":"https://jobs.lever.co/goswift/764b77ec-f006-4043-a099-edfdd0fb6bfd","applyUrl":"https://jobs.lever.co/goswift/764b77ec-f006-4043-a099-edfdd0fb6bfd/apply"},{"additionalPlain":"Pay Range\nIn accordance with pay transparency laws, please see the approximate salary ranges below. These ranges represents the anticipated low and high end of the salary and any on-target earnings (if applicable) for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location. Salary is one component of Swiftly’s total compensation package, which also includes stock options, competitive benefits, 401(k)/ RRSP matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.\nUS Salary Range: $105,400- $124,000 USD\nCanadian Salary Range: $109,880–$129,270 CAD\n\n\nBeyond the Skills:\nWe are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:\n• Team. Together, we are more effective and better supported\n• Impact. Drive impact for our customers, our company, and all of our teams\n• Diversity. See differing perspectives as ways to address our weaknesses and find new strengths\n• Communication. Assume others internally and externally have good intentions\n• Feedback. We share feedback because we want each other to grow professionally and personally\n• Growth. Foster personal, professional, and company growth\n \nBenefits:\n• Competitive salary\n• Equity compensation for every employee\n• Medical, Dental and Vision\n• Retirement with Employer Match\n• Flexible Spending Account (FSA)\n• Home office setup reimbursement \n• Monthly cell/internet reimbursement\n• Monthly \"Be Well\" stipend \n• Flexible PTO with a recommended minimum\n• Flexible work environment\n• 16 paid holidays, including holidays in months without US national holidays \n• 12 fully paid weeks of leave for child birth/adoption\n \nTravel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently. \n \nWe are a truly mission-driven culture that is set to change the world of transit\n \nWe are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.\n \nBecause we work with public agencies, we participate in E-Verify. \n \n","additional":"\n
Pay Range
\n
In accordance with pay transparency laws, please see the approximate salary ranges below. These ranges represents the anticipated low and high end of the salary and any on-target earnings (if applicable) for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location. Salary is one component of Swiftly’s total compensation package, which also includes stock options, competitive benefits, 401(k)/ RRSP matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.
\n
US Salary Range: $105,400- $124,000 USD
\n
Canadian Salary Range: $109,880–$129,270 CAD
\n
Beyond the Skills:
\nWe are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:
\n• Team. Together, we are more effective and better supported
\n• Impact. Drive impact for our customers, our company, and all of our teams
\n• Diversity. See differing perspectives as ways to address our weaknesses and find new strengths
\n• Communication. Assume others internally and externally have good intentions
\n• Feedback. We share feedback because we want each other to grow professionally and personally
\n• Growth. Foster personal, professional, and company growth
\n
\nBenefits:
\n• Competitive salary
\n• Equity compensation for every employee
\n• Medical, Dental and Vision
\n• Retirement with Employer Match
\n• Flexible Spending Account (FSA)
\n• Home office setup reimbursement
\n• Monthly cell/internet reimbursement
\n• Monthly \"Be Well\" stipend
\n• Flexible PTO with a recommended minimum
\n• Flexible work environment
\n• 16 paid holidays, including holidays in months without US national holidays
\n• 12 fully paid weeks of leave for child birth/adoption
\n
\nTravel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently.
\n
\nWe are a truly mission-driven culture that is set to change the world of transit
\n
\nWe are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.
\n
\nBecause we work with public agencies, we participate in E-Verify.
\n
","categories":{"commitment":"Full-Time","department":"Customer Success","location":"United States","team":"Customer Success - Professional Services","allLocations":["United States","British Columbia","Ontario"]},"createdAt":1781036943188,"descriptionPlain":"Company Description\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.\n \nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.\n \n\n\nAbout the Professional Services Team\nThe Professional Services team is part of the broader Customer Success department at Swiftly, working to ensure customers are happy and finding immense value in the tools that Swiftly provides.\nThe Customer Success department comprises Implementation Managers, Account Managers, and Technical Support Representatives. This department is on the front line — the first point of contact for customers who have questions, are encountering issues, or need support during the implementation phase of our relationship. When problems arise, we ensure that individual customers are heard and that their issues are cared for, and we apply a keen analytical eye to spot trends and communicate problems proactively with the product team. We are passionate about improving mobility in the communities we serve, and we work side by side with transit agencies and operators to ensure their projects are impactful. We love the human aspect of our work and thrive on getting creative to solve problems or boost network performance. The Customer Success org is responsible for everything post-sale, and the Implementations team is a critical part of starting our customers on the right foot.\nAbout the Role\nReporting to Stan Parkford, the Customer Training and Adoption Specialist will be responsible for designing, delivering, and evolving customer training programs to enhance adoption and proficiency across our customer agencies. You'll create dynamic, role-based learning experiences, provide personalized training sessions, and develop scalable educational resources to support users at every stage of their journey — from pre-sales through implementation to ongoing education. Central to this work is structured change management: helping agencies reorient their teams around optimized workflows and realize the full value of Swiftly as a core part of how they do their jobs.\nThis role will work closely with Implementation Managers, Account Managers, Solutions Engineers, and Product Managers.\nThis is a remote position that will require frequent travel — 8 to 14 trips per year are expected.\nWhat You'll Do\nCreate a dynamic training curriculum and change management program\nDevelop and refine a dynamic training curriculum tailored to customers' technical aptitude (beginner, moderate, advanced), department, role, persona, and agency size.\nDesign and execute structured change management programs grounded in best practices, helping agencies move beyond onboarding to genuinely reorienting their workflows around Swiftly — so staff adopt it as a core tool for their job functions, not just a new system to learn.\nDeliver personalized training across the customer journey\nLead remote and on-site training for transit agencies during implementation (new customers and upsells) in coordination with Swiftly's Implementation Managers.\nSupport post-implementation training for existing customers in collaboration with Account Managers.\nTraining sessions include creating and presenting materials, guiding users through Swiftly's solutions via live demonstrations, and answering product-related questions ranging from basic to technical — including how underlying data sources and integrations affect what customers see in the platform.\nLead internal enablement on new products and features\nDevelop and deliver comprehensive training sessions for internal teams — including Implementation Managers, Customer Success Managers, and Account Managers — to ensure deep understanding of new products and features.\nCollaborate with Product, Marketing, and Sales teams to gather insights and align on key messaging, feature benefits, and use cases.\nAct as a subject matter expert (SME) for new products and features, providing ongoing support and clarification to internal teams as needed.\nDevelop and maintain product education and knowledge base resources\nCreate resources including (but not limited to): training videos (product-, feature-, or persona-specific), knowledge base articles, and written workflow and standard operating procedure guidance.\nMaintain an up-to-date product education library, ensuring content aligns with evolving Swiftly features and workflows.\nLeverage AI tools to accelerate content development — drafting, refining, and maintaining training materials, knowledge base articles, and video scripts at scale without sacrificing quality.\nDesign and lead 1:many product education opportunities\nDesign and facilitate live webinars and workshops to drive adoption of new features and best practices.\nIdentify trends in customer challenges and proactively create educational opportunities for broader audiences.\nSuccess Metrics\nYou will be measured by the impact of training in two key areas:\nProduct Adoption\nActive user rate: % of unique active users engaging with the platform post-training\nFeature adoption rate: % of trained users actively using key features\nTime to adoption: average time for customers to start utilizing core functionalities\nTraining Satisfaction\nCSAT scores from post-training and post-webinar surveys\nQualitative feedback from customers to refine and improve training programs\nAbout You\n3+ years of experience in customer training, learning & development, customer success, or a related role\nQuick learner — our product is ever-evolving and changes fast\nComfortable going a layer beneath the UI: understanding how data sources like GTFS feeds, AVL systems, and integrations power the product features you're training on. You don't need to be an engineer, but you're willing to learn enough to diagnose basic issues and speak credibly to technically diverse audiences.\nStrong instructional design and curriculum development skills, with the ability to tailor training to diverse customer needs\nStrong content writing skills for product knowledge bases\nComfortable being recorded for customer education resources\nFamiliarity with change management frameworks and how to apply them in a SaaS customer context — particularly in driving behavioral change, not just feature awareness\nTech-savvy and experienced with AI tools; comfortable adopting new tools and eager to develop repeatable, AI-assisted workflows for content creation, training delivery, and curriculum development\nExperience conducting in-person and virtual training sessions for technical software platforms\nAbility to translate complex workflows into digestible, engaging educational content\nExcellent communication and presentation skills with a customer-centric mindset\nFamiliarity with transit technology or public sector software is a plus\nInterested?\nDon't just hit apply. We want to hear more about you. Tell us:\nWhy are you passionate about mobility?\nWhat interests you about Swiftly?\n \n","description":"Company Description
\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.
\n
\nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.
\n
\n
About the Professional Services Team
\n
The Professional Services team is part of the broader Customer Success department at Swiftly, working to ensure customers are happy and finding immense value in the tools that Swiftly provides.
\n
The Customer Success department comprises Implementation Managers, Account Managers, and Technical Support Representatives. This department is on the front line — the first point of contact for customers who have questions, are encountering issues, or need support during the implementation phase of our relationship. When problems arise, we ensure that individual customers are heard and that their issues are cared for, and we apply a keen analytical eye to spot trends and communicate problems proactively with the product team. We are passionate about improving mobility in the communities we serve, and we work side by side with transit agencies and operators to ensure their projects are impactful. We love the human aspect of our work and thrive on getting creative to solve problems or boost network performance. The Customer Success org is responsible for everything post-sale, and the Implementations team is a critical part of starting our customers on the right foot.
\n
About the Role
\n
Reporting to Stan Parkford, the Customer Training and Adoption Specialist will be responsible for designing, delivering, and evolving customer training programs to enhance adoption and proficiency across our customer agencies. You'll create dynamic, role-based learning experiences, provide personalized training sessions, and develop scalable educational resources to support users at every stage of their journey — from pre-sales through implementation to ongoing education. Central to this work is structured change management: helping agencies reorient their teams around optimized workflows and realize the full value of Swiftly as a core part of how they do their jobs.
\n
This role will work closely with Implementation Managers, Account Managers, Solutions Engineers, and Product Managers.
\n
This is a remote position that will require frequent travel — 8 to 14 trips per year are expected.
\n
What You'll Do
\n
Create a dynamic training curriculum and change management program
\n
\n- Develop and refine a dynamic training curriculum tailored to customers' technical aptitude (beginner, moderate, advanced), department, role, persona, and agency size.
\n- Design and execute structured change management programs grounded in best practices, helping agencies move beyond onboarding to genuinely reorienting their workflows around Swiftly — so staff adopt it as a core tool for their job functions, not just a new system to learn.
\n
\n
Deliver personalized training across the customer journey
\n
\n- Lead remote and on-site training for transit agencies during implementation (new customers and upsells) in coordination with Swiftly's Implementation Managers.
\n- Support post-implementation training for existing customers in collaboration with Account Managers.
\n- Training sessions include creating and presenting materials, guiding users through Swiftly's solutions via live demonstrations, and answering product-related questions ranging from basic to technical — including how underlying data sources and integrations affect what customers see in the platform.
\n
\n
Lead internal enablement on new products and features
\n
\n- Develop and deliver comprehensive training sessions for internal teams — including Implementation Managers, Customer Success Managers, and Account Managers — to ensure deep understanding of new products and features.
\n- Collaborate with Product, Marketing, and Sales teams to gather insights and align on key messaging, feature benefits, and use cases.
\n- Act as a subject matter expert (SME) for new products and features, providing ongoing support and clarification to internal teams as needed.
\n
\n
Develop and maintain product education and knowledge base resources
\n
\n- Create resources including (but not limited to): training videos (product-, feature-, or persona-specific), knowledge base articles, and written workflow and standard operating procedure guidance.
\n- Maintain an up-to-date product education library, ensuring content aligns with evolving Swiftly features and workflows.
\n- Leverage AI tools to accelerate content development — drafting, refining, and maintaining training materials, knowledge base articles, and video scripts at scale without sacrificing quality.
\n
\n
Design and lead 1:many product education opportunities
\n
\n- Design and facilitate live webinars and workshops to drive adoption of new features and best practices.
\n- Identify trends in customer challenges and proactively create educational opportunities for broader audiences.
\n
\n
\n
Success Metrics
\n
You will be measured by the impact of training in two key areas:
\n
Product Adoption
\n
\n- Active user rate: % of unique active users engaging with the platform post-training
\n- Feature adoption rate: % of trained users actively using key features
\n- Time to adoption: average time for customers to start utilizing core functionalities
\n
\n
Training Satisfaction
\n
\n- CSAT scores from post-training and post-webinar surveys
\n- Qualitative feedback from customers to refine and improve training programs
\n
\n
\n
About You
\n
\n- 3+ years of experience in customer training, learning & development, customer success, or a related role
\n- Quick learner — our product is ever-evolving and changes fast
\n- Comfortable going a layer beneath the UI: understanding how data sources like GTFS feeds, AVL systems, and integrations power the product features you're training on. You don't need to be an engineer, but you're willing to learn enough to diagnose basic issues and speak credibly to technically diverse audiences.
\n- Strong instructional design and curriculum development skills, with the ability to tailor training to diverse customer needs
\n- Strong content writing skills for product knowledge bases
\n- Comfortable being recorded for customer education resources
\n- Familiarity with change management frameworks and how to apply them in a SaaS customer context — particularly in driving behavioral change, not just feature awareness
\n- Tech-savvy and experienced with AI tools; comfortable adopting new tools and eager to develop repeatable, AI-assisted workflows for content creation, training delivery, and curriculum development
\n- Experience conducting in-person and virtual training sessions for technical software platforms
\n- Ability to translate complex workflows into digestible, engaging educational content
\n- Excellent communication and presentation skills with a customer-centric mindset
\n- Familiarity with transit technology or public sector software is a plus
\n
\n
\n
Interested?
\n
Don't just hit apply. We want to hear more about you. Tell us:
\n
\n- Why are you passionate about mobility?
\n- What interests you about Swiftly?
\n
\n
\n
\n
\n
\n
Company Description
\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.
\n
\nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.
\n
","openingPlain":"Company Description\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.\n \nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.\n \n","descriptionBody":"\n
About the Professional Services Team
\n
The Professional Services team is part of the broader Customer Success department at Swiftly, working to ensure customers are happy and finding immense value in the tools that Swiftly provides.
\n
The Customer Success department comprises Implementation Managers, Account Managers, and Technical Support Representatives. This department is on the front line — the first point of contact for customers who have questions, are encountering issues, or need support during the implementation phase of our relationship. When problems arise, we ensure that individual customers are heard and that their issues are cared for, and we apply a keen analytical eye to spot trends and communicate problems proactively with the product team. We are passionate about improving mobility in the communities we serve, and we work side by side with transit agencies and operators to ensure their projects are impactful. We love the human aspect of our work and thrive on getting creative to solve problems or boost network performance. The Customer Success org is responsible for everything post-sale, and the Implementations team is a critical part of starting our customers on the right foot.
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About the Role
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Reporting to Stan Parkford, the Customer Training and Adoption Specialist will be responsible for designing, delivering, and evolving customer training programs to enhance adoption and proficiency across our customer agencies. You'll create dynamic, role-based learning experiences, provide personalized training sessions, and develop scalable educational resources to support users at every stage of their journey — from pre-sales through implementation to ongoing education. Central to this work is structured change management: helping agencies reorient their teams around optimized workflows and realize the full value of Swiftly as a core part of how they do their jobs.
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This role will work closely with Implementation Managers, Account Managers, Solutions Engineers, and Product Managers.
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This is a remote position that will require frequent travel — 8 to 14 trips per year are expected.
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What You'll Do
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Create a dynamic training curriculum and change management program
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\n- Develop and refine a dynamic training curriculum tailored to customers' technical aptitude (beginner, moderate, advanced), department, role, persona, and agency size.
\n- Design and execute structured change management programs grounded in best practices, helping agencies move beyond onboarding to genuinely reorienting their workflows around Swiftly — so staff adopt it as a core tool for their job functions, not just a new system to learn.
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Deliver personalized training across the customer journey
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\n- Lead remote and on-site training for transit agencies during implementation (new customers and upsells) in coordination with Swiftly's Implementation Managers.
\n- Support post-implementation training for existing customers in collaboration with Account Managers.
\n- Training sessions include creating and presenting materials, guiding users through Swiftly's solutions via live demonstrations, and answering product-related questions ranging from basic to technical — including how underlying data sources and integrations affect what customers see in the platform.
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Lead internal enablement on new products and features
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\n- Develop and deliver comprehensive training sessions for internal teams — including Implementation Managers, Customer Success Managers, and Account Managers — to ensure deep understanding of new products and features.
\n- Collaborate with Product, Marketing, and Sales teams to gather insights and align on key messaging, feature benefits, and use cases.
\n- Act as a subject matter expert (SME) for new products and features, providing ongoing support and clarification to internal teams as needed.
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Develop and maintain product education and knowledge base resources
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\n- Create resources including (but not limited to): training videos (product-, feature-, or persona-specific), knowledge base articles, and written workflow and standard operating procedure guidance.
\n- Maintain an up-to-date product education library, ensuring content aligns with evolving Swiftly features and workflows.
\n- Leverage AI tools to accelerate content development — drafting, refining, and maintaining training materials, knowledge base articles, and video scripts at scale without sacrificing quality.
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Design and lead 1:many product education opportunities
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\n- Design and facilitate live webinars and workshops to drive adoption of new features and best practices.
\n- Identify trends in customer challenges and proactively create educational opportunities for broader audiences.
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Success Metrics
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You will be measured by the impact of training in two key areas:
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Product Adoption
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\n- Active user rate: % of unique active users engaging with the platform post-training
\n- Feature adoption rate: % of trained users actively using key features
\n- Time to adoption: average time for customers to start utilizing core functionalities
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Training Satisfaction
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\n- CSAT scores from post-training and post-webinar surveys
\n- Qualitative feedback from customers to refine and improve training programs
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About You
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\n- 3+ years of experience in customer training, learning & development, customer success, or a related role
\n- Quick learner — our product is ever-evolving and changes fast
\n- Comfortable going a layer beneath the UI: understanding how data sources like GTFS feeds, AVL systems, and integrations power the product features you're training on. You don't need to be an engineer, but you're willing to learn enough to diagnose basic issues and speak credibly to technically diverse audiences.
\n- Strong instructional design and curriculum development skills, with the ability to tailor training to diverse customer needs
\n- Strong content writing skills for product knowledge bases
\n- Comfortable being recorded for customer education resources
\n- Familiarity with change management frameworks and how to apply them in a SaaS customer context — particularly in driving behavioral change, not just feature awareness
\n- Tech-savvy and experienced with AI tools; comfortable adopting new tools and eager to develop repeatable, AI-assisted workflows for content creation, training delivery, and curriculum development
\n- Experience conducting in-person and virtual training sessions for technical software platforms
\n- Ability to translate complex workflows into digestible, engaging educational content
\n- Excellent communication and presentation skills with a customer-centric mindset
\n- Familiarity with transit technology or public sector software is a plus
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\n
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Interested?
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Don't just hit apply. We want to hear more about you. Tell us:
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\n- Why are you passionate about mobility?
\n- What interests you about Swiftly?
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\n
\n
\n
\n
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Pay Range
\nIn accordance with pay transparency laws, please see the approximate salary ranges below. These ranges represents the anticipated low and high end of the salary and any on-target earnings (if applicable) for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location. Salary is one component of Swiftly’s total compensation package, which also includes stock options, competitive benefits, 401(k)/ RRSP matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.
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\nUS Salary Range: $160,000 - $225,000 USD
\nCanadian Salary Range: $175,000 - $220,000 CAD
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\nBeyond the Skills
\nWe are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:
\n- Team. Together, we are more effective and better supported
\n- Impact. Drive impact for our customers, our company, and all of our teams
\n- Diversity. See differing perspectives as ways to address our weaknesses and find new strengths
\n- Communication. Assume others internally and externally have good intentions
\n- Feedback. We share feedback because we want each other to grow professionally and personally
\n- Growth. Foster personal, professional, and company growth
Benefits:
\n• Competitive salary
\n• Equity compensation (company ownership) for every employee
\n• Medical, Dental and Vision
\n• Retirement with Employer Match
\n• Flexible Spending Account (FSA)
\n• Home office setup reimbursement
\n• Monthly cell/internet reimbursement
\n• Monthly \"Be Well\" stipend
\n• Flexible PTO with a recommended minimum
\n• Flexible work environment
\n• 16 paid holidays - including months without US national holidays
\n• 12 fully paid weeks of leave for child birth/adoption
\n
\nTravel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently.
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\nWe are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.
","categories":{"commitment":"Full-Time","department":"Product","location":"British Columbia","team":"Product - Engineering","allLocations":["British Columbia","Ontario","Remote","United States"]},"createdAt":1772665446908,"descriptionPlain":"Company Description\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.\n \nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.\n \nEngineering at Swiftly\nEngineering at Swiftly is not only about writing code – we believe in creating empowered product teams that work together to conceptualize new features and bring them to life. Each team aims to strike a balance between delivering incremental improvements, creating prototypes to test new ideas and mitigate risks, and building scalable software using industry best practices. We’re guided by a mission to positively impact transit riders, and we embrace humility and intentionality in how we make technical decisions so that we best meet our customers’ needs.\n \n\n\nThe Role\nSwiftly is looking for an Engineering Manager to lead a cross-functional product team that builds the real-time operational tools transit agencies rely on every day. Your team owns Live Operations (a real-time, map-based dispatch dashboard), GPS Playback (historical trip analysis), and an expanding suite of communication and coordination capabilities that connect dispatchers, operators, and field supervisors.\n \nWe seek Engineering Managers who are curious about problems to solve and orient toward impact by being flexible in their specific contributions to help their team succeed. You will be responsible for growing and supporting a high-performing team, driving delivery of complex web-based products, and ensuring your engineers have the context, support, and technical direction they need to do their best work. You should bring deep familiarity with modern web technologies, real-time data systems, and map-based applications — enough to guide architectural decisions, mentor engineers, and engage credibly in technical discussions.\n \nThe team is at an exciting inflection point: sustaining and improving established products that agencies depend on daily while building new capabilities that will define how transit operations teams communicate, coordinate, and resolve issues in real time. You'll need to balance these priorities, collaborate closely with partner teams, and help the team navigate the transition from early-stage features to scalable, enterprise-ready products.\n \nWe encourage you to apply if you meet half or more of the requirements and are excited to learn about the rest. Above all else, we value candidates with a growth mindset, the aptitude to learn, and strong motivation to deliver impact to customers. If this is exciting to you, we'd love to talk!\n \n","description":"Company Description
\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.
\n
\nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.
\n
\nEngineering at Swiftly
\nEngineering at Swiftly is not only about writing code – we believe in creating empowered product teams that work together to conceptualize new features and bring them to life. Each team aims to strike a balance between delivering incremental improvements, creating prototypes to test new ideas and mitigate risks, and building scalable software using industry best practices. We’re guided by a mission to positively impact transit riders, and we embrace humility and intentionality in how we make technical decisions so that we best meet our customers’ needs.
\n
The Role
\nSwiftly is looking for an Engineering Manager to lead a cross-functional product team that builds the real-time operational tools transit agencies rely on every day. Your team owns Live Operations (a real-time, map-based dispatch dashboard), GPS Playback (historical trip analysis), and an expanding suite of communication and coordination capabilities that connect dispatchers, operators, and field supervisors.
\n
\nWe seek Engineering Managers who are curious about problems to solve and orient toward impact by being flexible in their specific contributions to help their team succeed. You will be responsible for growing and supporting a high-performing team, driving delivery of complex web-based products, and ensuring your engineers have the context, support, and technical direction they need to do their best work. You should bring deep familiarity with modern web technologies, real-time data systems, and map-based applications — enough to guide architectural decisions, mentor engineers, and engage credibly in technical discussions.
\n
\nThe team is at an exciting inflection point: sustaining and improving established products that agencies depend on daily while building new capabilities that will define how transit operations teams communicate, coordinate, and resolve issues in real time. You'll need to balance these priorities, collaborate closely with partner teams, and help the team navigate the transition from early-stage features to scalable, enterprise-ready products.
\n
\nWe encourage you to apply if you meet half or more of the requirements and are excited to learn about the rest. Above all else, we value candidates with a growth mindset, the aptitude to learn, and strong motivation to deliver impact to customers. If this is exciting to you, we'd love to talk!
\n
","id":"63508bec-edbb-47f7-9460-1b2291f5dc06","lists":[{"text":"What you'll do","content":"\nPartner with the team's Product Manager, Designer, and Engineers to understand customer needs, define impactful solutions, set milestones and goals, and deliver valuable products to market\nFacilitate technical discovery, translating rapid learning into product designs and guiding engineers as plans solidify\nGuide the team to balance technical excellence with rapid delivery, evolving practices as products scale\nProactively seek feedback and communicate progress, learnings, and blockers to drive alignment across teams\nManage team members with a focus on enabling a supportive, inclusive, growth-oriented, and outcome-focused culture on the team\nBalance investment across sustaining established products and delivering new capabilities, adjusting priorities as the team's product portfolio evolves\nStay apprised of developments in AI tooling, capturing improvements that drive efficiency and effectiveness of the team as product development evolves\nCollaborate with partner product teams to ensure cohesive cross-team solutions, particularly where your team's products integrate with mobile, embedded, and backend systems\nCreate an environment where your direct reports are proud to work at Swiftly, as measured by employee retention and employee satisfaction scores\n"},{"text":"What will set you up for success","content":"\n3+ years of experience in engineering team leadership and people management, with a track record of developing engineers and building high-performing teams\nProven experience guiding teams toward outcomes and delivering end-to-end products in cloud-based SaaS environments\nBroad experience across the stack (frontend, backend, data). Bonus if you have experience with AWS, JavaScript/Vue.js, Postgres, Java\nFamiliarity with real-time data systems, including technologies like WebSockets, pub/sub architectures, or streaming data pipelines\nExperience with map-based or geospatial web applications is a strong plus (e.g., MapLibre, Mapbox, Leaflet)\nComfortable applying modern AI tools and techniques in the software development lifecycle to accelerate development\nStrong ability to support team execution by clarifying goals, breaking down work effectively, and managing competing priorities across multiple product surfaces\nYou seek and internalize feedback (a core Swiftly value!) and approach technical debates with humility\nYou are excited to be part of a mission-driven company improving public transit. Regardless of your why, it is important that you care about the work we do\n"}],"text":"Engineering Manager","country":"CA","workplaceType":"remote","opening":"Company Description
\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.
\n
\nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.
\n
\nEngineering at Swiftly
\nEngineering at Swiftly is not only about writing code – we believe in creating empowered product teams that work together to conceptualize new features and bring them to life. Each team aims to strike a balance between delivering incremental improvements, creating prototypes to test new ideas and mitigate risks, and building scalable software using industry best practices. We’re guided by a mission to positively impact transit riders, and we embrace humility and intentionality in how we make technical decisions so that we best meet our customers’ needs.
\n
","openingPlain":"Company Description\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.\n \nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.\n \nEngineering at Swiftly\nEngineering at Swiftly is not only about writing code – we believe in creating empowered product teams that work together to conceptualize new features and bring them to life. Each team aims to strike a balance between delivering incremental improvements, creating prototypes to test new ideas and mitigate risks, and building scalable software using industry best practices. We’re guided by a mission to positively impact transit riders, and we embrace humility and intentionality in how we make technical decisions so that we best meet our customers’ needs.\n \n","descriptionBody":"The Role
\nSwiftly is looking for an Engineering Manager to lead a cross-functional product team that builds the real-time operational tools transit agencies rely on every day. Your team owns Live Operations (a real-time, map-based dispatch dashboard), GPS Playback (historical trip analysis), and an expanding suite of communication and coordination capabilities that connect dispatchers, operators, and field supervisors.
\n
\nWe seek Engineering Managers who are curious about problems to solve and orient toward impact by being flexible in their specific contributions to help their team succeed. You will be responsible for growing and supporting a high-performing team, driving delivery of complex web-based products, and ensuring your engineers have the context, support, and technical direction they need to do their best work. You should bring deep familiarity with modern web technologies, real-time data systems, and map-based applications — enough to guide architectural decisions, mentor engineers, and engage credibly in technical discussions.
\n
\nThe team is at an exciting inflection point: sustaining and improving established products that agencies depend on daily while building new capabilities that will define how transit operations teams communicate, coordinate, and resolve issues in real time. You'll need to balance these priorities, collaborate closely with partner teams, and help the team navigate the transition from early-stage features to scalable, enterprise-ready products.
\n
\nWe encourage you to apply if you meet half or more of the requirements and are excited to learn about the rest. Above all else, we value candidates with a growth mindset, the aptitude to learn, and strong motivation to deliver impact to customers. If this is exciting to you, we'd love to talk!
\n
","descriptionBodyPlain":"The Role\nSwiftly is looking for an Engineering Manager to lead a cross-functional product team that builds the real-time operational tools transit agencies rely on every day. Your team owns Live Operations (a real-time, map-based dispatch dashboard), GPS Playback (historical trip analysis), and an expanding suite of communication and coordination capabilities that connect dispatchers, operators, and field supervisors.\n \nWe seek Engineering Managers who are curious about problems to solve and orient toward impact by being flexible in their specific contributions to help their team succeed. You will be responsible for growing and supporting a high-performing team, driving delivery of complex web-based products, and ensuring your engineers have the context, support, and technical direction they need to do their best work. You should bring deep familiarity with modern web technologies, real-time data systems, and map-based applications — enough to guide architectural decisions, mentor engineers, and engage credibly in technical discussions.\n \nThe team is at an exciting inflection point: sustaining and improving established products that agencies depend on daily while building new capabilities that will define how transit operations teams communicate, coordinate, and resolve issues in real time. You'll need to balance these priorities, collaborate closely with partner teams, and help the team navigate the transition from early-stage features to scalable, enterprise-ready products.\n \nWe encourage you to apply if you meet half or more of the requirements and are excited to learn about the rest. Above all else, we value candidates with a growth mindset, the aptitude to learn, and strong motivation to deliver impact to customers. If this is exciting to you, we'd love to talk!\n \n","hostedUrl":"https://jobs.lever.co/goswift/63508bec-edbb-47f7-9460-1b2291f5dc06","applyUrl":"https://jobs.lever.co/goswift/63508bec-edbb-47f7-9460-1b2291f5dc06/apply"},{"additionalPlain":"Pay Range\nIn accordance with pay transparency laws, please see the approximate salary ranges below. These ranges represents the anticipated low and high end of the salary and any on-target earnings (if applicable) for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location. Salary is one component of Swiftly’s total compensation package, which also includes stock options, competitive benefits, 401(k)/ RRSP matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.\nUS Salary Range: $109,650-$129,000 USD \nCanadian Salary Range: $114,310-$134,483 CAD\n\n\nBeyond the Skills:\nWe are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:\n• Team. Together, we are more effective and better supported\n• Impact. Drive impact for our customers, our company, and all of our teams\n• Diversity. See differing perspectives as ways to address our weaknesses and find new strengths\n• Communication. Assume others internally and externally have good intentions\n• Feedback. We share feedback because we want each other to grow professionally and personally\n• Growth. Foster personal, professional, and company growth\n \nBenefits:\n• Competitive salary\n• Equity compensation for every employee\n• Medical, Dental and Vision\n• Retirement with Employer Match\n• Flexible Spending Account (FSA)\n• Home office setup reimbursement \n• Monthly cell/internet reimbursement\n• Monthly \"Be Well\" stipend \n• Flexible PTO with a recommended minimum\n• Flexible work environment\n• 16 paid holidays, including holidays in months without US national holidays \n• 12 fully paid weeks of leave for child birth/adoption\n \nTravel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently. \n \nWe are a truly mission-driven culture that is set to change the world of transit\n \nWe are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.\n \nBecause we work with public agencies, we participate in E-Verify. \n \n","additional":"\n
Pay Range
\n
In accordance with pay transparency laws, please see the approximate salary ranges below. These ranges represents the anticipated low and high end of the salary and any on-target earnings (if applicable) for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location. Salary is one component of Swiftly’s total compensation package, which also includes stock options, competitive benefits, 401(k)/ RRSP matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.
\n
US Salary Range: $109,650-$129,000 USD
\n
Canadian Salary Range: $114,310-$134,483 CAD
\n
Beyond the Skills:
\nWe are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:
\n• Team. Together, we are more effective and better supported
\n• Impact. Drive impact for our customers, our company, and all of our teams
\n• Diversity. See differing perspectives as ways to address our weaknesses and find new strengths
\n• Communication. Assume others internally and externally have good intentions
\n• Feedback. We share feedback because we want each other to grow professionally and personally
\n• Growth. Foster personal, professional, and company growth
\n
\nBenefits:
\n• Competitive salary
\n• Equity compensation for every employee
\n• Medical, Dental and Vision
\n• Retirement with Employer Match
\n• Flexible Spending Account (FSA)
\n• Home office setup reimbursement
\n• Monthly cell/internet reimbursement
\n• Monthly \"Be Well\" stipend
\n• Flexible PTO with a recommended minimum
\n• Flexible work environment
\n• 16 paid holidays, including holidays in months without US national holidays
\n• 12 fully paid weeks of leave for child birth/adoption
\n
\nTravel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently.
\n
\nWe are a truly mission-driven culture that is set to change the world of transit
\n
\nWe are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.
\n
\nBecause we work with public agencies, we participate in E-Verify.
\n
","categories":{"commitment":"Full-Time","department":"Customer Success","location":"United States","team":"Customer Success - Professional Services","allLocations":["United States","British Columbia","Ontario"]},"createdAt":1781041143744,"descriptionPlain":"Company Description\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.\n \nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.\n \n\n\nAbout the Professional Services Team\nThe Professional Services team is part of the broader Customer Success department at Swiftly, working to ensure customers are happy and finding immense value in the tools that Swiftly provides.\nThe Customer Success department comprises Implementation Managers, Account Managers, and Technical Support Representatives. This department is on the front line — the first point of contact for customers who have questions, are encountering issues, or need support during the implementation phase of our relationship. When problems arise, we ensure that individual customers are heard and that their issues are cared for, and we apply a keen analytical eye to spot trends and communicate problems proactively with the product team. We are passionate about improving mobility in the communities we serve, and we work side by side with transit agencies and operators to ensure their projects are impactful. We love the human aspect of our work and thrive on getting creative to solve problems or boost network performance. The Customer Success org is responsible for everything post-sale, and the Implementations team is a critical part of starting our customers on the right foot.\nYou will play a vital role in ensuring the successful deployment and adoption of our software solutions. You will collaborate with cross-functional teams — including Sales, Product, Engineering, and Technical Support — to lead the implementation process and deliver exceptional customer experiences. Your expertise in project management, technical understanding, and customer-centric approach will be key in driving the successful onboarding and integration of our SaaS products for our clients.\nThis is a remote position. Travel may be required 4 to 8 times per year.\nWhat You'll Do\nProject Leadership. Lead end-to-end implementation projects for new and existing customers, serving as the primary point of contact throughout the implementation lifecycle. For more complex, hardware-involved deployments, you may partner with a dedicated Project Manager while retaining ownership of the customer relationship and technical workstreams.\nImplementation Planning. Develop detailed implementation plans — including timelines, resource allocation, and milestones — to ensure smooth execution and timely delivery of solutions.\nTechnical Expertise. Provide technical guidance and support throughout the implementation process, including data migration, system integrations, and platform configuration. You're comfortable getting into the weeds: working directly with transit data sources like GTFS, AVL, and GPS feeds to validate data quality, troubleshoot issues, and ensure customer solutions perform as intended.\nTraining and Support. Conduct live training sessions to help customers get value out of Swiftly's products and accomplish their core strategic goals. Provide ongoing support and troubleshooting assistance to address customer concerns and issues.\nAdoption. Drive strong platform adoption while helping customers meet their goals and achieve value quickly during the implementation process.\nStakeholder Communication. Maintain regular, effective communication with customers, internal teams, and stakeholders — providing progress updates, managing expectations, and ensuring alignment throughout the implementation process.\nQuality Assurance. Conduct thorough testing and data validation to ensure the accuracy, reliability, and performance of Swiftly's solutions.\nContinuous Improvement. Identify opportunities to improve processes, enhance implementation methodologies, and optimize client satisfaction. Provide feedback and insights to internal teams for product enhancements and future releases — including actively leveraging AI tools to identify patterns, automate repeatable tasks, and accelerate time-to-value for customers.\nAbout You\n2 to 4 years of experience as an implementation manager, implementation consultant, project manager, project engineer, or similar role at a SaaS company\nThrives in a fast-paced environment; able to iterate quickly and dive into all-new kinds of projects\nEmbraces the startup mentality — takes ownership of new processes, operates with autonomy, and builds new operations for the team; eager to experiment with and adopt new tools, including AI, to build smarter, more scalable ways of working\nComfortable and experienced with both agile and waterfall project management methodologies\nIndependent, resourceful problem-solver\nTechnically fluent and eager to go deep — whether that's parsing a GTFS feed, validating AVL data quality, or troubleshooting an integration; actively uses AI tools to work smarter and is comfortable developing repeatable workflows that leverage them\nPassionate about mobility, sustainability, or mission-oriented work with real-world impact\nNice to have: professional project management certification (PMP or equivalent)\nInterested?\nDon't just hit apply. We want to hear more about you. Tell us:\nWhy are you passionate about mobility?\nWhat interests you about Swiftly?\n","description":"Company Description
\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.
\n
\nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.
\n
About the Professional Services Team
\nThe Professional Services team is part of the broader Customer Success department at Swiftly, working to ensure customers are happy and finding immense value in the tools that Swiftly provides.
\nThe Customer Success department comprises Implementation Managers, Account Managers, and Technical Support Representatives. This department is on the front line — the first point of contact for customers who have questions, are encountering issues, or need support during the implementation phase of our relationship. When problems arise, we ensure that individual customers are heard and that their issues are cared for, and we apply a keen analytical eye to spot trends and communicate problems proactively with the product team. We are passionate about improving mobility in the communities we serve, and we work side by side with transit agencies and operators to ensure their projects are impactful. We love the human aspect of our work and thrive on getting creative to solve problems or boost network performance. The Customer Success org is responsible for everything post-sale, and the Implementations team is a critical part of starting our customers on the right foot.
\nYou will play a vital role in ensuring the successful deployment and adoption of our software solutions. You will collaborate with cross-functional teams — including Sales, Product, Engineering, and Technical Support — to lead the implementation process and deliver exceptional customer experiences. Your expertise in project management, technical understanding, and customer-centric approach will be key in driving the successful onboarding and integration of our SaaS products for our clients.
\nThis is a remote position. Travel may be required 4 to 8 times per year.
\nWhat You'll Do
\n\n- Project Leadership. Lead end-to-end implementation projects for new and existing customers, serving as the primary point of contact throughout the implementation lifecycle. For more complex, hardware-involved deployments, you may partner with a dedicated Project Manager while retaining ownership of the customer relationship and technical workstreams.
\n- Implementation Planning. Develop detailed implementation plans — including timelines, resource allocation, and milestones — to ensure smooth execution and timely delivery of solutions.
\n- Technical Expertise. Provide technical guidance and support throughout the implementation process, including data migration, system integrations, and platform configuration. You're comfortable getting into the weeds: working directly with transit data sources like GTFS, AVL, and GPS feeds to validate data quality, troubleshoot issues, and ensure customer solutions perform as intended.
\n- Training and Support. Conduct live training sessions to help customers get value out of Swiftly's products and accomplish their core strategic goals. Provide ongoing support and troubleshooting assistance to address customer concerns and issues.
\n- Adoption. Drive strong platform adoption while helping customers meet their goals and achieve value quickly during the implementation process.
\n- Stakeholder Communication. Maintain regular, effective communication with customers, internal teams, and stakeholders — providing progress updates, managing expectations, and ensuring alignment throughout the implementation process.
\n- Quality Assurance. Conduct thorough testing and data validation to ensure the accuracy, reliability, and performance of Swiftly's solutions.
\n- Continuous Improvement. Identify opportunities to improve processes, enhance implementation methodologies, and optimize client satisfaction. Provide feedback and insights to internal teams for product enhancements and future releases — including actively leveraging AI tools to identify patterns, automate repeatable tasks, and accelerate time-to-value for customers.
\n
\n\n
About You
\n
\n- 2 to 4 years of experience as an implementation manager, implementation consultant, project manager, project engineer, or similar role at a SaaS company
\n- Thrives in a fast-paced environment; able to iterate quickly and dive into all-new kinds of projects
\n- Embraces the startup mentality — takes ownership of new processes, operates with autonomy, and builds new operations for the team; eager to experiment with and adopt new tools, including AI, to build smarter, more scalable ways of working
\n- Comfortable and experienced with both agile and waterfall project management methodologies
\n- Independent, resourceful problem-solver
\n- Technically fluent and eager to go deep — whether that's parsing a GTFS feed, validating AVL data quality, or troubleshooting an integration; actively uses AI tools to work smarter and is comfortable developing repeatable workflows that leverage them
\n- Passionate about mobility, sustainability, or mission-oriented work with real-world impact
\n- Nice to have: professional project management certification (PMP or equivalent)
\n
\n
\n
Interested?
\n
Don't just hit apply. We want to hear more about you. Tell us:
\n
\n- Why are you passionate about mobility?
\n- What interests you about Swiftly?
\n
\n
\n
Company Description
\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.
\n
\nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.
\n
","openingPlain":"Company Description\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.\n \nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.\n \n","descriptionBody":"About the Professional Services Team
\nThe Professional Services team is part of the broader Customer Success department at Swiftly, working to ensure customers are happy and finding immense value in the tools that Swiftly provides.
\nThe Customer Success department comprises Implementation Managers, Account Managers, and Technical Support Representatives. This department is on the front line — the first point of contact for customers who have questions, are encountering issues, or need support during the implementation phase of our relationship. When problems arise, we ensure that individual customers are heard and that their issues are cared for, and we apply a keen analytical eye to spot trends and communicate problems proactively with the product team. We are passionate about improving mobility in the communities we serve, and we work side by side with transit agencies and operators to ensure their projects are impactful. We love the human aspect of our work and thrive on getting creative to solve problems or boost network performance. The Customer Success org is responsible for everything post-sale, and the Implementations team is a critical part of starting our customers on the right foot.
\nYou will play a vital role in ensuring the successful deployment and adoption of our software solutions. You will collaborate with cross-functional teams — including Sales, Product, Engineering, and Technical Support — to lead the implementation process and deliver exceptional customer experiences. Your expertise in project management, technical understanding, and customer-centric approach will be key in driving the successful onboarding and integration of our SaaS products for our clients.
\nThis is a remote position. Travel may be required 4 to 8 times per year.
\nWhat You'll Do
\n\n- Project Leadership. Lead end-to-end implementation projects for new and existing customers, serving as the primary point of contact throughout the implementation lifecycle. For more complex, hardware-involved deployments, you may partner with a dedicated Project Manager while retaining ownership of the customer relationship and technical workstreams.
\n- Implementation Planning. Develop detailed implementation plans — including timelines, resource allocation, and milestones — to ensure smooth execution and timely delivery of solutions.
\n- Technical Expertise. Provide technical guidance and support throughout the implementation process, including data migration, system integrations, and platform configuration. You're comfortable getting into the weeds: working directly with transit data sources like GTFS, AVL, and GPS feeds to validate data quality, troubleshoot issues, and ensure customer solutions perform as intended.
\n- Training and Support. Conduct live training sessions to help customers get value out of Swiftly's products and accomplish their core strategic goals. Provide ongoing support and troubleshooting assistance to address customer concerns and issues.
\n- Adoption. Drive strong platform adoption while helping customers meet their goals and achieve value quickly during the implementation process.
\n- Stakeholder Communication. Maintain regular, effective communication with customers, internal teams, and stakeholders — providing progress updates, managing expectations, and ensuring alignment throughout the implementation process.
\n- Quality Assurance. Conduct thorough testing and data validation to ensure the accuracy, reliability, and performance of Swiftly's solutions.
\n- Continuous Improvement. Identify opportunities to improve processes, enhance implementation methodologies, and optimize client satisfaction. Provide feedback and insights to internal teams for product enhancements and future releases — including actively leveraging AI tools to identify patterns, automate repeatable tasks, and accelerate time-to-value for customers.
\n
\n\n
About You
\n
\n- 2 to 4 years of experience as an implementation manager, implementation consultant, project manager, project engineer, or similar role at a SaaS company
\n- Thrives in a fast-paced environment; able to iterate quickly and dive into all-new kinds of projects
\n- Embraces the startup mentality — takes ownership of new processes, operates with autonomy, and builds new operations for the team; eager to experiment with and adopt new tools, including AI, to build smarter, more scalable ways of working
\n- Comfortable and experienced with both agile and waterfall project management methodologies
\n- Independent, resourceful problem-solver
\n- Technically fluent and eager to go deep — whether that's parsing a GTFS feed, validating AVL data quality, or troubleshooting an integration; actively uses AI tools to work smarter and is comfortable developing repeatable workflows that leverage them
\n- Passionate about mobility, sustainability, or mission-oriented work with real-world impact
\n- Nice to have: professional project management certification (PMP or equivalent)
\n
\n
\n
Interested?
\n
Don't just hit apply. We want to hear more about you. Tell us:
\n
\n- Why are you passionate about mobility?
\n- What interests you about Swiftly?
\n
\n
\n
\n
Pay Range
\n
In accordance with pay transparency laws, please see the approximate salary ranges below. These ranges represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location. Salary is one component of Swiftly’s total compensation package, which also includes stock options, competitive benefits, 401(k)/ RRSP matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.
\n
US Salary Range: $140,000 - $205,000
\n
Canadian Salary Range: $160,000- $185,000
\n
Beyond the Skills
\n
We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:
\n
\n- Team. Together, we are more effective and better supported
\n- Impact. Drive impact for our customers, our company, and all of our teams
\n- Diversity. See differing perspectives as ways to address our weaknesses and find new strengths
\n- Communication. Assume others internally and externally have good intentions
\n- Feedback. We share feedback because we want each other to grow professionally and personally
\n- Growth. Foster personal, professional, and company growth
\n
\n
Benefits:
\n• Competitive salary
\n• Equity compensation (company ownership) for every employee
\n• Medical, Dental and Vision
\n• Retirement with Employer Match
\n• Flexible Spending Account (FSA)
\n• Home office setup reimbursement
\n• Monthly cell/internet reimbursement
\n• Monthly \"Be Well\" stipend
\n• Flexible PTO with a recommended minimum
\n• Flexible work environment
\n• 16 paid holidays - including months without US national holidays
\n• 12 fully paid weeks of leave for child birth/adoption
\n
\nTravel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently.
\n
\nWe are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.
","categories":{"commitment":"Full-Time","department":"Product","location":"British Columbia","team":"Product - Engineering","allLocations":["British Columbia","Ontario","United States"]},"createdAt":1777325073400,"descriptionPlain":"Company Description\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.\n \nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.\n \nEngineering at Swiftly\nEngineering at Swiftly is not only about writing code – we believe in creating empowered product teams that work together to conceptualize new features and bring them to life. Each team aims to strike a balance between delivering incremental improvements, creating prototypes to test new ideas and mitigate risks, and building scalable software using industry best practices. We’re guided by a mission to positively impact transit riders, and we embrace humility and intentionality in how we make technical decisions so that we best meet our customers’ needs.\n \n\n\nThe Role\nSwiftly is looking for a Senior Software Engineer to join a cross-functional product team enabling our transit agency customers to operate and manage on-vehicle hardware systems and devices. Your team’s work spans technology stacks connecting cloud-native services interfacing with Swiftly’s core data engine to a variety of embedded/IoT devices running onboard public transit buses, trains, and ferries. You'll work across this full vertical, writing software that runs on edge devices in the field, building the communication layers that connect those devices to the cloud, and developing the backend services that configure, control, and process data from these sources.\nWe encourage you to apply if you meet half or more of the requirements and are excited to learn about the rest. Above all else, we value candidates with a growth mindset, the aptitude to learn, and strong motivation to deliver impact to customers. If this is exciting to you, we'd love to talk!\n","description":"Company Description
\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.
\n
\nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.
\n
\nEngineering at Swiftly
\nEngineering at Swiftly is not only about writing code – we believe in creating empowered product teams that work together to conceptualize new features and bring them to life. Each team aims to strike a balance between delivering incremental improvements, creating prototypes to test new ideas and mitigate risks, and building scalable software using industry best practices. We’re guided by a mission to positively impact transit riders, and we embrace humility and intentionality in how we make technical decisions so that we best meet our customers’ needs.
\n
The Role
\nSwiftly is looking for a Senior Software Engineer to join a cross-functional product team enabling our transit agency customers to operate and manage on-vehicle hardware systems and devices. Your team’s work spans technology stacks connecting cloud-native services interfacing with Swiftly’s core data engine to a variety of embedded/IoT devices running onboard public transit buses, trains, and ferries. You'll work across this full vertical, writing software that runs on edge devices in the field, building the communication layers that connect those devices to the cloud, and developing the backend services that configure, control, and process data from these sources.
\nWe encourage you to apply if you meet half or more of the requirements and are excited to learn about the rest. Above all else, we value candidates with a growth mindset, the aptitude to learn, and strong motivation to deliver impact to customers. If this is exciting to you, we'd love to talk!
","id":"5e98cddf-65e5-427a-807b-bc604802eb86","lists":[{"text":"What You’ll Do","content":"\n\n
Design, build, maintain and extend products, features, and functionality that solve real customer problems\nPartner with Product, Design, and Engineering to discover and validate customer needs and technical approaches\nDevelop and extend integrations with onboard hardware devices such as headsign controllers, passenger counters, and fareboxes\nBuild and improve cloud-native backend services that manage device configuration, process telemetry data, and provide observability into fleet-wide device health\nImplement and maintain robust mechanisms for over-the-air software deployment, configuration updates, and remote device management\nDesign testing strategies that account for the realities of hardware-in-the-loop systems including integration testing, simulated environments, and production monitoring\nMaintain and improve our physical hardware lab if local to San Francisco, else contribute to solutions for remote development, testing, and debugging needs\nConsistently deliver incremental value by anticipating dependencies, breaking down work, and regularly demoing progress\nCommunicate technical trade-offs, present system design proposals clearly, and document architectural decisions\nUplevel teammates through code reviews, pairing, and strong collaboration\nTake ownership of your code and product domain, engaging in retrospectives and continuously improving how the team works\n\n"},{"text":"What Will Set You Up for Success","content":"\n\n
Motivated by mission-driven work and excited to improve public transit\n5+ years of software engineering experience, with meaningful time spent working on embedded systems, IoT platforms, or edge computing\nProficiency with Linux including imaging, system administration, containerization, process management, networking, and security\nExperience with communication protocols and paradigms of multiple varieties: serial interfaces (RS-232, J1708, CAN), network protocols (HTTP/REST, UDP v. TCP), and messaging patterns (MQTT, pub/sub, store-and-forward)\nFamiliarity with approaches to remote deployment and update mechanisms (eg. OTA updates, A/B partitioning, configuration management, edge container orchestration)\nInterest in being hands on with code and devices, whether your comfort level is plugging in an ethernet cable or crimping your own\nA testing and quality mindset, with strong opinions on system validation, automated testing, observability, and monitoring\nComfort applying modern AI tools to accelerate development and improve quality\nProficiency with languages and technologies in our stack: Python, Java, Javascript/Typescript, MQTT, SQL databases\nExperience with cloud-native architectures and services (AWS preferred)\nStrong product mindset — you use technology pragmatically to solve meaningful customer problems\nContinuous learner who embraces emerging technologies and helps others grow\nCollaborative team player who contributes wherever needed to support team goals\nOpen to feedback (a core Swiftly value!), humble in technical debate, and committed to blameless learning and improvement\n\n"}],"text":"Senior Software Engineer (IoT)","country":"CA","workplaceType":"remote","opening":"Company Description
\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.
\n
\nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.
\n
\nEngineering at Swiftly
\nEngineering at Swiftly is not only about writing code – we believe in creating empowered product teams that work together to conceptualize new features and bring them to life. Each team aims to strike a balance between delivering incremental improvements, creating prototypes to test new ideas and mitigate risks, and building scalable software using industry best practices. We’re guided by a mission to positively impact transit riders, and we embrace humility and intentionality in how we make technical decisions so that we best meet our customers’ needs.
\n
","openingPlain":"Company Description\nSwiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.\n \nEven though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.\n \nEngineering at Swiftly\nEngineering at Swiftly is not only about writing code – we believe in creating empowered product teams that work together to conceptualize new features and bring them to life. Each team aims to strike a balance between delivering incremental improvements, creating prototypes to test new ideas and mitigate risks, and building scalable software using industry best practices. We’re guided by a mission to positively impact transit riders, and we embrace humility and intentionality in how we make technical decisions so that we best meet our customers’ needs.\n \n","descriptionBody":"The Role
\nSwiftly is looking for a Senior Software Engineer to join a cross-functional product team enabling our transit agency customers to operate and manage on-vehicle hardware systems and devices. Your team’s work spans technology stacks connecting cloud-native services interfacing with Swiftly’s core data engine to a variety of embedded/IoT devices running onboard public transit buses, trains, and ferries. You'll work across this full vertical, writing software that runs on edge devices in the field, building the communication layers that connect those devices to the cloud, and developing the backend services that configure, control, and process data from these sources.
\nWe encourage you to apply if you meet half or more of the requirements and are excited to learn about the rest. Above all else, we value candidates with a growth mindset, the aptitude to learn, and strong motivation to deliver impact to customers. If this is exciting to you, we'd love to talk!
","descriptionBodyPlain":"The Role\nSwiftly is looking for a Senior Software Engineer to join a cross-functional product team enabling our transit agency customers to operate and manage on-vehicle hardware systems and devices. Your team’s work spans technology stacks connecting cloud-native services interfacing with Swiftly’s core data engine to a variety of embedded/IoT devices running onboard public transit buses, trains, and ferries. You'll work across this full vertical, writing software that runs on edge devices in the field, building the communication layers that connect those devices to the cloud, and developing the backend services that configure, control, and process data from these sources.\nWe encourage you to apply if you meet half or more of the requirements and are excited to learn about the rest. Above all else, we value candidates with a growth mindset, the aptitude to learn, and strong motivation to deliver impact to customers. If this is exciting to you, we'd love to talk!\n","hostedUrl":"https://jobs.lever.co/goswift/5e98cddf-65e5-427a-807b-bc604802eb86","applyUrl":"https://jobs.lever.co/goswift/5e98cddf-65e5-427a-807b-bc604802eb86/apply"}]